Near Harker Heights, TX 76548
Tyler
Job Details: 11/25/2020
RANGE WHIRLPOOL RF368LXKQ1 Arrived on site for range needing a previously diagnosed main control. After installing the necessary part I was able to retest the unit and verify that the boiler now does not turn on by itself in the oven is not used and the bake and broil both turn on only when needed and the rest of the unit is functioning as designed. Call complete
Near Austin, TX 78723
Matthew
Job Details: 11/25/2020
MICROWAVE MAYTAG MMV4205BAW Arrived onsite for microwave making noise. Upon inspection found turntable motor faulty. Made customer aware. Job complete
Near Austin, TX 78753
Luis
Job Details: 11/25/2020
DISPOSAL GAGGENAU MY NAME IS BOB
Near Georgetown, TX 78626
Cliff
Job Details: 11/25/2020
WASHER WHIRLPOOL RTW4516FW2 Arrived on site to replace previously ordered parts for washer. Replaced basket agitator camp and agitator barrier. Tested unit and found all is functioning properly at this time. No further repairs are needed and no leaks were found at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 11/25/2020
RANGE KITCHENAID KSGG700ESS1 "Arrived on site to inspect range oven broil burner not coming on during convection bake. Upon further inspection, I found the unit to be gas and not electric. I placed the unit in diagnostics and tested the bake, broil, and convection and all operated as designed. Due to ongoing issues of broil not coming on during bake convection, which due to this unit being gas the broil will not come on during bake convection as it will cause the unit to release too much gas and cause a strong odor of gas in the home, I removed and replaced the sensor and tested temps. I tested on convection bake at 325 degrees. Once the unit reached preheat, temps held steady between 331-345 degrees. I advised the customer of my findings and provided a brochure with the SR# from techline from previous service call and recommended that they contact Whirlpool for further assistance for the broil burner not coming on during convection bake as it’s not supposed to. No gas leaks detected d
Near Cedar Park, TX 78613
Wesley
Job Details: 11/25/2020
M/W OTR WHIRLPOOL WMH53521HZ4 Arrived onsite and found unit will need mag cap and diode to repair. Ordering diode. ; ordrng 1 W11256462 (DIODE)
Near Austin, TX 78758
Matthew
Job Details: 11/25/2020
WASHER WHIRLPOOL MHW6630HW1 "Arrived onsite for Lo fl error code. Ran diagnostics and did not have stored error codes. Ran test cycle and all passed. Called tech line to explain issues and recommended replacing Control and pressure switch SR7729362783. Replaced parts, tested unit and unit is functioning properly . Valves tested good. Job complete"
Near Manor, TX 78653
Matthew
Job Details: 11/25/2020
WASHER MAYTAG MVWB765FW0 "Arrived onsite for washer not working properly. Put unit in diagnostics and found error codes for long fill, inlet water temp fault, off balance load, overload and stuck button. Ran auto and individual test for valve and test failed. Spin, agitation and drain function properly. Customer also complained that water will periodically leak near dispenser tray. Will need to order and replace valve housing. Office to reschedule. ; ordrng 1 W11172234 (housing)"
Near Cedar Park, TX 78613
Wesley
Job Details: 11/25/2020
ICE MACHINE JENN-AIR JIM159XYRS0 Arrived onsite and found unit operating with occasional noise and thin ice. Corrected alignment of unit recirculating pump hose. And also reset ice thickness to be thickest setting possible.
Near Austin, TX 78739
Leonardo
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site to test unit for damaged gasket. Test unit and found gasket broken. Replaced gasket test unit and unit test good job complete.
Near Georgetown, TX 78628
Kayman
Job Details: 11/25/2020
DISHWASHER GE GDF570SGJ2BB Arrived onsite for dishwasher that won’t cycle or wash. Upon inspection I found the control panel completely dead. I was able to verify voltage going up to the control panel but none coming out. The unit will need a new control panel for repair. Control panel (WD21X23463) door latch (WD21X10490) just in case. Job complete.
Near Austin, TX 78702
Matthew
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW5090GW0 "Arrived onsite for washer shaking violently. Ran diagnostics, auto test cycle and passed. Unit had no stored error codes. Noticed that the floor was not leveled and the unit was sitting tiled back and to the right. When testing with a load it was apparent that the unit being un leveled was the issue. Advised customer. Job complete"
Near Hutto, TX 78634
Andy
Job Details: 11/25/2020
WASHER WHIRLPOOL WTW7000DW4 Arrived on site for washer not operating properly. Tested and inspected unit and found latch error code and drain pump code. Inspected unit and found failed drain pump and latch. Also ordering gearcase in case needed. No water leaks present at time of service. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10734521 (slider) and 1 W10876600 (drain pump) and 1 W11455453 (GEARCASE )
Near Harker Heights, TX 76548
Tyler
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL DU915PWPS2 Arrived on site for dishwasher that was flooding whatever and be used. Upon arrival I ran a test cycle and found that the door gasket was no longer ceiling to the door and causing water leak at the bottom right side of the door. I put a new door gasket in and I also raise and remounted the drain hose connected to the disposal because it was allowing backflow from the sink and causing regular sink dish soap to flow back into the dishwasher causing the float switch to be way down then causing it to overfill even more. I cleared out the suds and soap out of the dishwasher and after making all necessary repairs the unit it is functioning as designed call complete.
Near Buda, TX 78610
Kevin
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site and inspected washer and found support springs are not installed properly, took 1 picture. After correcting ran a diagnostic cycle to confirm operation. No water leaks detected at time of service, job complete."
Near Temple, TX 76504
Jonathan M
Job Details: 11/25/2020
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site for a washing machine that has a strict agitator and won’t power on. Inspected unit and work area. Customer advised that he had an electrical spark plug and ever since then it hasn’t powered on. Found the control receiving proper voltage and the console receiving prop voltage but the control panel not lighting up. Found agitator completely loose inside the basket. Removed screw and found the gear case and agitator both completely stripped and no spline left to be able to replace just the agitator. Unit will need a gear case, agitator, UI, and control for full repair. Office will need to get authorization for parts and will need to contact customer about reschedule date of authorization and parts are made available due to out of stock part. Please schedule for two hours.; ordrng 1 W10752187 (screw) and 1 W11455453 (GEARCASE)"
Near Del Valle, TX 78617
Luis
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site for no ice. Found broken wires at door hinge unit will need a new freezer door.; ordrng 1 LW11038917 (FZR DOOR BLCK SS)
Near Bertram, TX 78605
Jonathan S
Job Details: 11/25/2020
WASHER MAYTAG MVWB855DC0 "Arrived on site for washer having error code F6-E2. Found washer would not power on. Performed diagnostics mode and checked fault codes. Found error F6-E2, UI to control fault and F2-E1 stuck key. Ran automatic test cycle and found all components working. Will need to replace panel control and control. Office to schedule appointment when ETA is available.; ordrng 1 W11093097 (CONTROL ) and 1 W11226503 (UI)"
Near San Marcos, TX 78666
Jacob
Job Details: 11/25/2020
WASHER ROPER RTW4516FW2 "Arrived onsite for unit not spinning. Tested unit. Got fault code for motor. Replaced control control to start with, tested unit. Still got motor issue. Ordered part. Office to reschedule. ; ordrng 1 W10885487 (motor-drve)"
Near Leander, TX 78641
Tommy
Job Details: 11/25/2020
COOKTOP WHIRLPOOL W5CG3024XB01 Arrived onsite for gas leak in cooktop. Upon arrival turned gas on and used gas rector found unit was working as designed but unit was slightly turned on slowly releasing gas. Tested through whole gas line and burners. Unit operating as designed.
Near Austin, TX 78732
Robert
Job Details: 11/25/2020
WASHER GE GUD27ESSJ0WW Arrived on job for complaints of over filling. Found faulty inlet valve.After replacement test operation.
Near Killeen, TX 76549
Al
Job Details: 11/25/2020
WASHER FRIGIDAIRE GLTF2940E Arrived to inspect front load washer not finishing cycles. Found the drain pump was clogged and defective. Removed and replaced it. Tested and founded a mildewed sock inside the drain boot. Testes and found the motor seized and drum will not rotate. Unit is aged and has multiple failures which attributed to the current issues. See created notes.; ordrng 1 134051003 (belt) and 1 137043000 (motor)
Near Cedar Park, TX 78613
Lou
Job Details: 11/25/2020
COOKTOP JENN-AIR JGC3536GS00 "Arrived on site to install previously diagnosed and ordered part. Due to the cooktop being damaged at the corners, I was to replace the old cooktop with the new. The customer advised that the logo should match all other appliances in the home and after inspecting the new cooktop, I found the new cooktop has the new jennair logo. Customer quested that the cooktop have the old logo to match the other appliances. I am ordering another cooktop, RESEARCH-NAMEPLATE LOGO (OLD), CNOTE-TECH TO INSPECT UPON ARRIVAL. Spoke to SR in the office and advised of issue. Office to schedule return service.; ordrng 1 CNOTE (TECH TO INSPECT NEW COOKTOP LOGO) and 1 RESEARCH (COOKTOP NAMEPLATE LOGO) and 1 W11043522 (cooktop)"
Near Pflugerville, TX 78660
David S
Job Details: 11/25/2020
WASHER MAYTAG MVWB865GC0 Arrived on site to install previous diagnosed part. I removed the damaged agitator and replaced with new. I tested the unit and it is working as designed. Job complete.
Near Austin, TX 78734
Brandon
Job Details: 11/25/2020
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived on site for customer complaint of stuck key error code, found the timer button is stuck, ordering new panel. ; ordrng 1 Cnote (Auth/office to reschedule)"
Near Leander, TX 78641
Tommy
Job Details: 11/25/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for range not heating. Upon arrival found unit cooktop was operating as designed. Tested control found control chattering and not giving voltage to bake or broil. Ordering control. Office to reschedule dude to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11126814 (CONTROL ELECTRONIC )
Near Austin, TX 78744
Kevin
Job Details: 11/25/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site and found microwave is heating properly, customer experiences heating cycle stopping in the middle of operation. After running microwave several times with a cup of hot water was able to see it interrupt cycle. Left hand door switch is engaging properly. Pushing on the door on the left-hand side does not turn off interior light. Pushing on the right hand side however does. Sent a video of this to CS & DW. A new switch assembly on the right hand side will be needed.; ordrng 1 W11033422 (Interlocks) and 1 WPW10128850 (Arm) and 1 461967570351 (Spring) and 1 461967750494 (Support) and 1 W11214480 (Sliding arm) and 4 Research (Torx screws that attach door switches to microwave frame)s"
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/25/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site to replace failed control panel, after replacing, unit tested good."
Near Kyle, TX 78640
Jacob
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived onsite for unit not staying consistently freezing/cooling. When looked at the unit, the unit was at cold and freezing temperatures. Called Techline. Said to possibly that rear control may not be sending the correct voltage or the control in the refrigerator at the top may need to be replaced, or of the wiring through the ceiling might gone bad. Got Sr#7729358788. Got authorization for both controls to be replaced. Office to reschedule. ; O-emld tckt"
Near Canyon Lake, TX 78130
Noah D
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM04 "Arrived on site to inspect fridge for not dispensing water and blocking icemaker, replaced valve and found no leaks or issues. Complete"
Near Seguin, TX 78155
Noah D
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRFF507HPS01 "Arrived on site to inspect fridge for not dispensing ice, upon inspection found the stem missing, replaced stem and checked for issues. Job complete"
Near Burnet, TX 78611
Jonathan S
Job Details: 11/25/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to install previous to install previous diagnosed part. Powered unit off at circuit breakers did gained access to temperature limiter. Removed failed limiter and installed new. Powered unit and tested operation. All tested good.
Near New Braunfels, TX 78130
Andrew
Job Details: 11/25/2020
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site to test unit for leak. Found bad leak from dispenser. Replaced dispenser, tested unit, unit works good. No leaks detected. Job complete."
Near Seguin, TX 78155
Noah D
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Arrived on site to inspect fridge for loud noises, upon inspection found the motor making loud grinding noise, replaced motor and tested, no problems found. Complete"
Near Woodway, TX 76712
Jonathan M
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL KDTM354EBS3 "Arrived on site for a dishwasher that has a broken upper track. Inspected unit and work area. Customer had two upper tracks broken causing the upper racks not to sit properly or a whole dishes. Replaced both tracks and tested unit. Unit is now working as designed.
Near Austin, TX 78732
David Z
Job Details: 11/25/2020
WASHER WHIRLPOOL WTW8040DW2 "arrived on site to install valves and housing to resolve leak from valve housing. Installed parts and retested. Found no further water leak from any source. All is working as designed, no water leaks found.
Near Copperas Cove, TX 76522
Al
Job Details: 11/25/2020
RANGE FRIGIDAIRE FEF365BGWC Arrived to inspect range issues. Found the bake element broke and was arcing causing the issues. R&R it and unit began operating properly.Customer satisfied Job completed
Near Cedar Park, TX 78613
Wesley
Job Details: 11/25/2020
WASHER MAYTAG MVWB850YW0
Near Seguin, TX 78155
Noah D
Job Details: 11/25/2020
DISHWASHER KITCHENAID KDPM804KPS0 "Arrived on site to inspect dishwasher for not draining, upon inspection found the drain pump working but sending error codes, replaced pump and optical sensor. Tested with no issues. Complete"
Near Austin, TX 78705
Jacob
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW560CHW1 Arrived onsite for unit vibration or off balance during use. Put unit in drain and spin. No out of the ordinary vibrating or walking. Let front office know of the issue that the unit may be having too big of a load and not set to the correct settings or heavy items that should not be washed in the unit. No leaks at this time. Job complete
Near Spicewood, TX 78669
Brandon
Job Details: 11/25/2020
DRYER GE GTD65EBSJ4WS "Arrived on site for customer complaint of unit not powering on, found proper voltage getting to unit, found proper voltage to control board, found failed control. I replaced control, unit tested good.
Near Austin, TX 78726
David Z
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL WDF750SAYM3 "Arrived on site to diagnose dishwasher that was leaking from the unit when in use. Performed diagnostic and ran unit. Ran unit for 15-20 minutes and could not verify any leaks. Customer had informed me that they had found the spray arm disconnected at the time, which is a cause for leak. Found spray arm had burn spot from being on heating element. Customer is purchasing a spray arm separately and does not need us to install. At this time advised only running the unit when supervised, and if unit does leak again to get video of source. All is currently working as designed with no water leaks verified at the time of service.
Near San Marcos, TX 78666
Andrew
Job Details: 11/25/2020
ICE MACHINE KITCHENAID KUIX305ESS1 "Arrived on site to replace condenser fan from previous diagnosis. Replaced fan, tested unit, unit tested good. Sheet of ice was forming when I was leaving. No leaks detected.
Near Killeen, TX 76543
Tyler
Job Details: 11/25/2020
DRYER GE GTD45EASJ2WS Arrived on site for a dryer that was not allowing the door to shut all the way and causing it to not allowed to drive turn on a run. On arrival I found that the door Latch wasn’t grabbing the strike properly and the door switch was not functioning correctly either I ended up replacing the latch and the door switch and the unit is not functioning as designed. Call complete
Near Austin, TX 78704
Jacob
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived onsite for ice maker not making ice. Looked at ice maker. Found ice cubes still stuck in the tray. Replaced ice maker. Let customer know to give the ice maker about 24hrs to try and make ice by then. No leaks at this time. Job complete
Near Round Rock, TX 78681
Tommy
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for refrigerator to cooling in either section. Found starting device was bad intermittently. Replaced and tested unit tested good. Job Completed.
Near Georgetown, TX 78633
Cliff
Job Details: 11/25/2020
MICROWAVE WHIRLPOOL WOC54EC0AB02 Arrived on site to diagnose a microwave that is not heating. Tested unit and found inverter and magnetron shorted. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78759
David Z
Job Details: 11/25/2020
WASHER WHIRLPOOL WTW6120HW0 Arrived on site to diagnose washer with issue with dead pixels. Found bad display screen on console. Replaced console panel and retested. Unit is now working as designed. Note - message for Wifi factory connect was up after repair. Advised customer to let it time out and contact whirlpool connect team if there are any issues. Call complete.
Near Briarcliff, TX 78669
Leonardo
Job Details: 11/25/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site to test unit for igniters igniting after. Test unit and found bad module. Replaced module test unit and unit test good job complete.
Near Austin, TX 78703
Jacob
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW96HEAU0 Arrived onsite to replace parts ordered by previous tech. The customer provided other control board. Replaced both controls. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Cedar Park, TX 78613
Wesley
Job Details: 11/25/2020
OVEN WHIRLPOOL WFE515S0JS0 Arrived on site and found unit control operating with failed control. Repaired by replacing control. All checks good unit is now operating as designed.
Near Taylor, TX 76574
Andy
Job Details: 11/25/2020
WASHER WHIRLPOOL WTW7120HW0 Arrived on site for washer power button not working properly. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Scott
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for apex exchange. Removed washer and installed new washer . Tested unit . No water leaks detected at time of service. Job complete
Near Cedar Park, TX 78613
Wesley
Job Details: 11/25/2020
OVEN JENN-AIR JJW2430DP02 Arrived onsite for console errors and installed the oven panel console. Unit is now operating as designed. Advised customer on design.
Near Austin, TX 78725
Matthew
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite to replace previously diagnosed parts. Replaced adjuster assembly. Tested unit and unit is functioning properly. Job complete
Near Lockhart, TX 78644
Luis
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for no ice. Ran diagnostics,optics passed,weak air flow from ice box fan,no errors on icemaker,ran harvest test passed,ran fill no water entering icemaker. Removed housing,found frozen fill tube,checked ohm reading diagnosed a defective heater assembly,defrost fill tube reassembled unit ran fill test passed. Ran fast ice,fan powering on strong unit will need a new main control and heater assembly, due to main control not sending correct voltage to fan.; ordrng 1 W10843055 (CONTROL) and 1 W11087201 (HEATER)"
Near Austin, TX 78717
Wesley
Job Details: 11/25/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite and replaced control because unit tripped in standby. And would sometimes trip at end of cycle. Also advised that gif I breakers are not compatible with unit. All checks good.
Near Spicewood, TX 78669
Brandon
Job Details: 11/25/2020
DRYER GE DCSR473ET6WW "Arrived on site for customer complaint of noise issue, ran unit, no noise, I lubricated rear bearings and idler shaft. Unit tested good."
Near Austin, TX 78759
David Z
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 "Arrived on site to follow up on refrigerator that is not dispensing water. On arrival tested unit and could not reproduce issue. Tested fill 40+ times, open and closed doors and could not reproduce. Ran it for short and long periods of time with no issues. Advised customer to try 3 things if it comes back. First is to free up the air channel gaps on all shelves to make sure air can flow smoothly. Next if issue starts, customer is to remove filter and run without filter to see if there is loose sediment in filter (or replace). Third is to open and close freezer door several times. If opening and closing door solves issue then we have a break / short in the door wiring and unit will need a door. Customer will follow up if all troubleshooting steps do not affect it.
Near Austin, TX 78744
Kevin
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site and inspected refrigerator and found customer is still experiencing freezing in fresh food section, replaced thermistor in ceiling and also found freezer evaporator drain is clogged frozen and there is a sheet of ice in the freezer, took pictures. Cleared drain and removed ice and recommended that customer keep freezer area and gasket clean. No water leaks detected at time of service, job complete."
Near Taylor, TX 76574
Andy
Job Details: 11/25/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for washer not operating properly. Tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78628
Kayman
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF997SDDM00 Arrived onsite for refrigerator that fills the ice tray after calling for water at the dispenser. Upon inspection I found that when you dispense water the dual valve would stay on and fill the ice maker tray and leak out of the front. I could also hear a chatter coming from the dual valve. I recommended replacing that dual valve. I replaced the valve and tested the unit. The unit no longer fills the ice maker while dispensing at the door. No leaks detected during time of service. Job complete.
Near Austin, TX 78737
Leonardo
Job Details: 11/25/2020
VENTHOOD WHIRLPOOL WVW7336JS0 Arrived on site to test unit for damaged chimney. Ordering new chimney will need 2 man job office to reschedule. ; ordrng 1 2MANJOB (2 MAN JOB )
Near Bertram, TX 78605
Jonathan S
Job Details: 11/25/2020
COOKTOP WHIRLPOOL WGE745C0FS00 Arrived on site for cooktop that broke. Arrived on site and found thermal break. Uninstalled old cooktop and installed new one. Tested unit and working as designed. Call complete.
Near Austin, TX 78728
David S
Job Details: 11/25/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Arrived on site for insulation coming out of the fridge door. I inspected the unit and work area. I found the spray insulation coming out from the factory. I removed and cleaned the underside of the door where the insulation was coming out of. I found the right side fridge door switch not operating appropriately. I replaced the switch W11396033 with one I had on hand. Job complete.
Near Austin, TX 78725
Jacob
Job Details: 11/25/2020
FREEZER WHIRLPOOL WRX735SDBM00 Arrived onsite for unit having frost buildup. Looked at freezer. Saw frost buildup inside the unit. Door is sealing correctly. Went ahead and used silicone from truck stock to seal around the cabinet In freezer. Also let customer know to allow unit to thaw for 24hrs for better results. No issues at this time. Job complete
Near Taylor, TX 76574
Andy
Job Details: 11/25/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer still not operating properly. Tested unit about 20 times while testing voltage and unit worked properly every time and voltage was good every time. Called tech line and spoke with Chris (SR# 7729364328) Made aware of stated issue and what was found and what has been done previously and what was found with voltage previously. Was instructed to make sure power cord was good and if so it is house voltage issue. Checked power cord and power cord is good. Is house voltage issue. No other repairs are are to be done at this time.
Near Austin, TX 78717
Kayman
Job Details: 11/25/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the microwave control and main control. I tested the ovens sensor and it tested good. After the repair I tested the unit and it is working as designed at this time. Job complete.
Near Elgin, TX 78621
Andy
Job Details: 11/25/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for range not operating. Upon arrival tested and inspected unit and found gas supply is a very small propane tank. Called tech line (SR# 7729363403) and was instructed that issue appears to be gas supply issues. Instructed customer on this. Also found gas leak from supply hose, shut gas off at valve and instructed customer on this and that licensed plumber will need to install new supply hose and not to turn valve on until done. No repairs are needed at this time."
Near Austin, TX 78732
David Z
Job Details: 11/25/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to diagnose dishwasher leaking from unit. Ran unit in diagnostics and found no codes. When unit started running wash cycle I could see water dripping from the tub and sump seal on the front. Replaced sump and motor and used a bead of silicon on the problem area. Retested unit for 10 mins post repair and did not see water come back. Unit is working as designed. I left the toe cover off and advised the customer to watch the unit the next couple of cycles since the leak wasn’t always visible. No water leaks at time of service, call complete."
Near Austin, TX 78748
Robert
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on job for complaints of noise. Leveled washer removed front for inspection of cavity no visible cause. Secured all loose or possible objects.
Near Cedar Park, TX 78613
Wesley
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF989SDAB02 Arrived onsite and found unit not cycling compressor. Reset unit and began to cool again. Advised customer on repair.
Near Austin, TX 78705
Jacob
Job Details: 11/25/2020
WASHER UNKNOWN MAH2400AWW Arrived onsite for unit not complete it cycles. Customer started the unit as they usually would. Unit filled with water. But would not advance past the fill. Unit did drain and unlocked after turning off the unit and putting it into drain mode.
Near Andice, TX 78628
Lou
Job Details: 11/25/2020
MICROWAVE WHIRLPOOL WMH31017HS2
Near Hutto, TX 78634
Andy
Job Details: 11/25/2020
MICROWAVE WHIRLPOOL WMH78019HB3 Arrived on site for microwave not heating and fan not coming on on it’s own when cooking on range. Tested and inspected unit and found failed control. Ordering needed part as well as associated parts in case needed. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10536989 (thermistor) and 1 W10561770 (capactr-mg) and 1 W10591803 (thrmst-fix) and 2 W11187757 (interlock)s and 1 W11196118 (door/mw) and 1 W11230995 (magnetron) and 1 W11256462 (diode) and 1 W11284468 (cntrl-elec) and 1 W11371718 (TRANSFORMER ) and 1 WPW10571554 (chamber)
Near Buda, TX 78610
Leonardo
Job Details: 11/25/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for oven not igniting after pre heating. Test unit and found bad control board and module and sensor. Ordering all parts office to reschedule. ; ordrng 1 W10833885 (SENSOR) and 1 W11162730 (SPARK MODULE ) and 1 W11258611 (CONTROL)
Near Kingsbury, TX 78638
Luis
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRFC302EBS00 "Arrived on site for no cool. Compressor attempting to power on compressor will not power on,replaced compressor,found prev tech welded filter drier closed,replaced filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good,checked both compartments no traces of dye."
Near Buda, TX 78610
Luis
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site for water leaking. Found water dripping from dispenser after dispensing water,removed ui adjusted tube and housing tested water dispenser unit working as designed.
Near Burnet, TX 78611
Jonathan S
Job Details: 11/25/2020
DISHWASHER GE GLD4160M15SS Arrived on site to install previous diagnosed parts. Removed failed dish racks and installed new. Tested dish rack operation. Customer water was off at time of service. Job completed
Near Cedar Park, TX 78613
Wesley
Job Details: 11/25/2020
WASHER GE GTW460ASJ5WW Arrived onsite and found unit lid leak not lock. Will need lid lock assembly. Ordering lid lock assembly to repair. ; ordrng 1 WH01X27954 (LID LOCK)
Near Burnet, TX 78611
Jonathan S
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS00 Arrived on site for refrigerator that would not stop running. Upon arrival we ran service diagnostics test and found the unit working as designed. Spoke with customer who stated he was unsure if the fan was supposed to consistently run on the unit. We advised customer on user guide for the how the unit will run. Call complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/25/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for customer complaint of unit not finishing cycle, found failed cold water valve, I replaced valve, unit tested good."
Near Burnet, TX 78611
Jonathan S
Job Details: 11/25/2020
DRYER WHIRLPOOL WED8000DW4 Arrived on site dryer not heating. Started test cycle and found no heat at all. Gained access to heat element and found it was open and bad. Tested thermostats and tested good. Removed and replaced heating element. Put unit back into test cycle and found unit working as designed. Call complete.
Near Liberty Hill, TX 78642
Tommy
Job Details: 11/25/2020
OVEN WHIRLPOOL WOD51EC0HS00 Arrived onsite for previously diagnosed parts. Replaced both controls as both weren’t operating correctly. Replaced and tested unit. Unit tested good preheated correctly with no error codes. Job Completed.
Near Killeen, TX 76549
Al
Job Details: 11/25/2020
OVEN WHIRLPOOL WFE550S0HZ1 Arrived to install previously ordered part. R&R the main harness and unit tested as designed to customers satisfaction. Job completed.
Near The Hills, TX 78738
Robert
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived on job for complaints of dispensing water and ice same time. Ordered pad and harness; ordrng 1 W10342760 (harns-wire)
Near Austin, TX 78701
Scott
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on site for washer leaking . Replaced dispenser and both valves . Ran diagnostics and a quick wash cycle . No water leaks detected at time of service. Job complete .
Near Georgetown, TX 78628
Lou
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect refrigerator ice build up in the RC section. Upon further inspection, the customer had the unit unplugged and pulled out from the wall. I inspected the drain tube for clogging and it was cleared and sealed from previous repair. Removed the shelving and inspected the din pan and it’s shimmed and level. Removed the toeplate to level the the unit as its tilted to the left slightly and found the condenser coils covered in debris. Removed the debris from the condenser coils and toeplate and tested the unit. Unit is beginning to cool. Customer advised they tested the ice maker in diagnostics and feel they messed it up. I tested the ice maker in test #58 and the thermistor is reading correctly as it’s showing warmer than harvest temps which would be correct as the unit has been turned off. Tested #57-harvest and it operated as designed. Didn’t test fill tube as there’s already water in the tray. Tested the IM fan and it’s opera
Near Austin, TX 78701
Scott
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW560CHW0 "Arrived on site for washer leaking . Ordering hose ,dispenser ,2 man . Call to set return; ordrng 1 2MAN and 1 W11316604 (HOSE ) and 1 W11465532 (DISPENSER )"
Near Buda, TX 78610
Andrew
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to replace ice maker and shim the drip pan. Installed ice maker, tested unit, ice maker did harvest successfully. Installed shims on drip pan made it nice and level. Tested drip pan with water and water is now draining as designed. No leaks detected.
Near Austin, TX 78734
Robert
Job Details: 11/25/2020
DRYER KENMORE 796.8107331 Arrived on job to replace previously diagnosed parts. After replacement test operation.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/25/2020
DRYER WHIRLPOOL WED9500TW0 "Arrived on site for When trying to start a drying cycle, the drum does not start rotating/CAN HEAR DOOR LOCK BUT DRUM never starts - heard a popping when it stopped working. Returned to install previously diagnosed parts. Removed old belt and vacuumed out dryer due to heavy lent. Installed new belt and dryer is operating as designed.
Near Austin, TX 78704
Scott
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site and swapped apex fridge with new unit . All checks normal , no water leaks detected at time of service. Job complete . ."
Near Round Rock, TX 78681
Tommy
Job Details: 11/25/2020
DRYER WHIRLPOOL MGD6000AW1 Arrived onsite for lint screen stuck in dryer. Arrived onsite found lint screen in backward and forced in jammed. Took lint screen apart. Found lint screen lightly damaged on plastic pieces. But placed back together and tested unit. Unit tested good. Job Completed.
Near Austin, TX 78758
Matthew
Job Details: 11/25/2020
RANGE MAYTAG MGR6600FZ0 Arrived onsite for oven not reaching set temperature. Tested unit at 425 degrees. During preheat oven exceeded target temperature as designed. After preheat temperature cycle averaged target temp of 425. Customer was using in oven thermometer that was not accurately reading internal temperature. Also customer must allow unit to complete preheat before opening oven to put food in. Unit is functioning properly. Job complete
Near Georgetown, TX 78633
Kayman
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for refrigerator making abnormal noises. Upon arrival I was able to confirm an abnormal rattling noise from back right side of the unit where the compressor is located. I accessed the compressor but could not recreate the noise once the unit was pulled out I added a sound pad from my truck stock (W11113654) and wedged it between the compressor and chassis. Once I pushed the unit back into place I did not hear any abnormal noises. Job complete.
Near Granger, TX 76530
Jimmy J.
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for Lower ice maker still not working ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLYRemoved valve and installed new valve. Used jumper to ensure water was coming into mold. Water cycled into mold as designed. No leaks detected. Job completed.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL KDPE234GPS0 Arrived on site for Ran cycle and dishwasher wouldn?t drain. Emptied manually and checked filters. Then ran again and dishwasher started leaking. Removed kick plate and found drain hose line disconnected. Reconnected drain hose to drain pump and ran diagnostics. No error codes came on. Still not draining and drain pump was clicking and making a ratcheting noise. Replaced drain pump and ran another diagnostics and still not draining. Clicking and ratcheting noise was gone. Customer recently installed a new disposal and failed to punch in the knockout. Punched in knockout and set to drain. Dishwasher draining as designed. No leaks detected. Job completed.
Near Hutto, TX 78634
Kayman
Job Details: 11/25/2020
MICROWAVE WHIRLPOOL WMH78019HZ3 Arrived onsite to diagnose microwave with convection issues. Upon arrival I spoke to techline who had me check temps then go ahead and replace the convection sensor and thermistor as well as the main control. Upon replacing the convection thermistor I found the convection fan motor sitting loose on the cavity. I tested the windings on the motor and they did not show correct resistance. The unit will need a new fan motor and blade for repair. Customer request. Ordering convect fan assembly (WPW10571554) . . ; ordrng 1 WPW10571554 (chamber)
Near Georgetown, TX 78626
Tommy
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL GSC25C6EYY03 Arrived onsite for unit still freezing. Upon arrival found unit has diffuser door damaged. Replaced diffuser door so door could shut and open accordingly. Unit is operating as designed. Job Completed.