Near Austin, TX 78717
Kayman
Job Details: 12/02/2020
OVEN KITCHENAID KOST100ESS01 Arrived onsite to install previously diagnosed parts. After installing the thermal fuse and console I found the cooling fan did not come on during preheat. I went to component activation through diagnostics and the fans still did not respond. I accessed the main control and attempted to to spin the fan by hand and I found the fan was binding or did not spin as designed. I recommended replacing the upper cooling fan and main control. Ordering blower; ordrng 1 W11179310 (cntrl-elec) and 1 W11245567 (blower)
Near Georgetown, TX 78628
Lou
Job Details: 12/02/2020
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site to inspect washer error codes. Upon further inspection, the customer advised that the error code F8E1 appeared on the display. He advised that he removed the water hoses and vacuumed the inlet valve screens out as they had a sandy substance in them, but could not get the error code to go away. I placed the unit in diagnostics showing error code F8E1, F5E2, F5E3, F3E2. Cleared the codes and continued with testing. The unit operated as designed. Following the tech sheet for the error codes, I tested the unit with each error code and found no issues within the unit. Retested the unit and it operated as designed with no further error codes. Ran a small load test with the unit and it operated as designed. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Austin, TX 78747
Luis
Job Details: 12/02/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Arrived on site for freezing in fresh food found air migrating from damper with damper closed,replaced damper,removed water reservoir defrosted water reservoir tested water dispenser unit working as designed. ; used 1 2300868 (FITTING) from stock"
Near San Marcos, TX 78666
Richard
Job Details: 12/02/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for the dishwasher leaking water. Ran diagnostics and found that the leak is coming from the drain hose it has a hole in it. Will need to replace drain hose. Ordering parts and office to schedule ; ordrng 1 WPW10545278 (drain hose)
Near Austin, TX 78738
Brandon
Job Details: 12/02/2020
DRYER WHIRLPOOL WED9400SW0 "Arrived on site to replace failed element, thermal fuse, and cut off, after replacing, unit tested good."
Near Burnet, TX 78611
Cliff
Job Details: 12/02/2020
DISHWASHER WHIRLPOOL MDB9979SKZ0 Arrived on site to diagnose a dishwasher that is not draining. Tested unit and found debris in drain pump. Removed debris and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Liberty Hill, TX 78642
Lou
Job Details: 12/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator leaking water from the ice maker. Upon further inspection, I found ice pieces at the opening of the RC ice maker where it had leaked. Also found a large amount of ice built up under the ice bin where the water from the ice maker had leaked. I placed the unit in diagnostics and tested the ice maker and it harvested and filled for approximately 7 seconds as designed with no leaks (intermittent). I tested the water pressure and found it to be 50psi. From previous repairs evolving from this same issue, I am ordering the user interface. I advised that I would go ahead and order the UI No water leaks observed during service.; ordrng 1 W11387387 (USER INTERFACE)"
Near Leander, TX 78641
Lou
Job Details: 12/02/2020
COOKTOP WHIRLPOOL WCG97US6HS00
Near Belton, TX 76513
Tyler
Job Details: 12/02/2020
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on site for stove that would create a loud noise and the fan was turned on during convection bake in mode. Upon further inspection I found that the washer and nut that is supposed to stay permanently mounted to the propeller motor was broken causing the fan blade to wobble. I installed a new fan motor and reassembled the unit verify that it was functioning as designed the fan blade and motor no longer make a loud rattling metal on metal noise. Call complete
Near Waco, TX 76701
Jonathan M
Job Details: 12/02/2020
WASHER MAYTAG MHW8630HW1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced dispenser drawer assembly and tested unit. Unit is working as designed. Call complete.
Near Killeen, TX 76541
Tyler
Job Details: 12/02/2020
DRYER WHIRLPOOL WED5100VQ1 Arrived on site for dryer not working properly. Upon arrival customer stated the timer knob and broken off the timer and they couldn’t turn the dryer on. After replacing timer I was able to verify the door switch was working as designed. Rest of unit heats up great and is functioning well. Call complete
Near Temple, TX 76502
Tyler
Job Details: 12/02/2020
REFRIGERATOR MAYTAG MSS25C4MGZ00 Arrived on site to install previously diagnosed main control high-voltage board and main harness assembly. After installing the needed parts I was able to retest unit and verify that everything is now functioning as designed and informed customer That unit will take at least 24 hours before the temperature stopped fluctuating and are stable at the factory settings. Call complete
Near Killeen, TX 76549
Tyler
Job Details: 12/02/2020
RANGE WHIRLPOOL RF265LXTB3 Arrived on site for range Needing a previously diagnosed front right infinite switch. After installing the needed part I was able to reattach the unit and verified that the burner element is working as designed and it’s not needed and the rest of the range is working perfectly and the front right burner now fluctuates the heat depending on where the knob is positioned as designed. Call complete
Near Clifton, TX 76634
Jonathan M
Job Details: 12/02/2020
WASHER MAYTAG MVWC465HW2 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and placed unit in an auto test. Unit is working as designed. Call complete.
Near Austin, TX 78727
David S
Job Details: 12/02/2020
DRYER WHIRLPOOL WED6620HC1 "Arrived on site for dryer taking more than one cycle to dry and console not responding properly. I ran the unit on timed dryer and found it to have poor air flow, I removed the dryer from the vent and found air flow improved. While powered on in standby the console started to make selection on its own. I am ordering the console and returning with main control to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 W11351728 (CONSOLE)"
Near Austin, TX 78717
Kayman
Job Details: 12/02/2020
DRYER WHIRLPOOL WGD6620HC1 Arrived onsite to install previously diagnosed parts. I installed the burner assembly. I left the gas valve on while I reassembled the unit and did not detect any gas smell. I tested the unit and the unit is working as designed at this time. Job complete.
Near Killeen, TX 76549
Tyler
Job Details: 12/02/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for refrigerator that had LEDs that stopped working on the inside. Upon arrival I found that the LEDs were receiving the proper voltage but the bulbs burnt out. Office will need to reschedule after we are able to determine when the new LED light assemblies will come in due to being out of stock. Customer did state that this problem has been repaired in the past and it was only repaired about six weeks ago so will also need to order the main control as a back up to prevent this from happening; ordrng 1 CNOTE (AHS AUTHO NEEDED) and 1 WPW10397958 (cntrl-elec) and 1 WPW10515057 (light) and 1 WPW10515058 (light)
Near Buda, TX 78610
Jacob
Job Details: 12/02/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite to service unit after thawing. Found that the fan isn’t working as it should to provide the refrigerator with cold air. Ordered parts and sealer gum to seal along the bottom of the evaporator and possibly other areas. Office to reschedule ; ordrng 1 212643 (sealer-gum) and 1 W11087438 (motor-evap)
Near Austin, TX 78747
Leonardo
Job Details: 12/02/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near McQueeney, TX 78123
Noah D
Job Details: 12/02/2020
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived on site to inspect cooktop for frosted glass, upon inspection found the glass covered with residue from either pans or water burning. Took pictures. Job complete"
Near Austin, TX 78733
Robert
Job Details: 12/02/2020
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on job to replace previously diagnosed parts. No change after replacement customer said previous technician ordered valve. ; ordrng 1 W11246817 (valve-brnr)
Near Killeen, TX 76549
Tyler
Job Details: 12/02/2020
REFRIGERATOR WHIRLPOOL ED5LHAXWS00 Arrived on site for icemaker that would not dispense ice out of the freezer door. Upon arrival and after the symbol in the unit I found the auger motor that controls the ice bucket was rusted out and the ice bucket itself was also Ruston needed to be replaced because the auger arm inside the bucket is stuck and not allowing for a proper movement. Office will need to reschedule once we get authorization from American home shield for part replacement and do to parts being out of stock.; ordrng 1 CNOTE (AHS AUTHO NEEDED) and 1 W10204465A (ice-contnr)
Near Georgetown, TX 78626
Tommy
Job Details: 12/02/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite for microwave sparking. Upon arrival found unit rack had damaged microwave coating causing sparking and damaged. Showed customer in used care guide that you should only use rack for level 2 cooking. Painted over damaged area and let customer know to please give it time to dry. Job Completed.
Near Waco, TX 76706
Jonathan M
Job Details: 12/02/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced gas regulator and tested unit. Unit is still doing the same thing where the spark igniter is trying to ignite but no gas is coming into the broiler or bake element sections. advised to bring the control, spark module, and igniter for next visit. Ordering control and office will need to contact customer about reschedule day due to out of stock parts.; ordrng 1 W11258611 (cntrl-elec)"
Near Copperas Cove, TX 76522
Tyler
Job Details: 12/02/2020
DISHWASHER MAYTAG MDB4621AWB0 Arrived on site for dishwasher not turning on. Upon further inspection of the unit I found that the reason the unit was not turning on was due to the main control board protective thermal fuse that keeps it from overheating had broken. I did find that the unit was receiving 120 V but due to the fuse breaking the main board was not receiving any of that power. I then replace the thermal fuse and was able to read some of the unit and test and verify that everything is now functioning as designed at the unit Phils drains and agitates as needed.
Near Dripping Springs, TX 78620
Robert
Job Details: 12/02/2020
WASHER WHIRLPOOL KDTE334GPS0 Arrived on job for complaints of wet dishes. Tested sensor and found its out of range replace sensor. After replacement test operation no leaks detected.
Near Austin, TX 78750
Kayman
Job Details: 12/02/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onsite to install previously diagnosed parts. I installed the freezer led module but the flickering was still present and I found one of the upper led modules around the filter was out. Ordering module harness for repair and returning with led driver ( Module (W11205082); ordrng 1 W11205082 (module)
Near Lakeway, TX 78734
Brandon
Job Details: 12/01/2020
OVEN JENN-AIR JJW3830DP01 "Arrived on site for customer complaint of UI console not responding. Found failed UI console. Ordering console; ordrng 1 W11232121 (Console) and 1 Cnote (Office to reschedule)"
Near Austin, TX 78724
Matthew
Job Details: 12/01/2020
WASHER MAYTAG WFW5620HW0 Arrived onsite to replace previously diagnosed parts. Office swapped residents washer and could not find the unit needing repair.
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/01/2020
REFRIGERATOR GE PSHS6TGXBDSS "Arrived on site for refrigerator with water dispenser not working. Upon arrival customer stated the water was coming out but spitting, and there was a very loud noise when dispensing. Customer also stated he recently installed a new water filter. Tested unit and found that the water filter housing was restricting pressure and causing loud sound. . ; ordrng 1 WR17X22072 (FILTER HOUSING AND TUBE)"
Near Austin, TX 78737
Leonardo
Job Details: 12/01/2020
VENTHOOD WHIRLPOOL KVWB606DSS2 Arrived on site to test unit for blower not working. Test unit and found bad blower will order new blower will need 2 man office to reschedule. ; ordrng 1 2MANJOB (2 MAN JOB ) and 1 W11106377 (BLOWER )
Near Pflugerville, TX 78660
David S
Job Details: 12/01/2020
DISHWASHER WHIRLPOOL WDF760SADM0 Arrived on site for dishwasher leaking. I inspected the unit and work area. I put the unit through diagnostics and found fault code f9e1 diverter valve. I ran th unit through a diagnostics cycle and found it leaking from the diverter valve. Job complete.
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/01/2020
REFRIGERATOR MAYTAG MBF2258DEM00 Arrived on site for WATER POOLING UNDER FREEZER DRAWER AND LEAKING ONTO FLOORRemoved drain tube and found tube clogged with debris. Coils were partly frozen and drain was iced over. Installed new drain tube and steamed away ice build up. Placed fridge in force defrost o eliminate any additional frost inside. Fridge drain tube is draining as designed. Fridge cooling as designed. No leaks detected. Job completed.
Near Canyon Lake, TX 78133
Richard
Job Details: 12/01/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Arrived onsite for the refrigerator not cooling. During installation of evaporator found that the refrigerator is a lock ring system. Will need a lock ring kit and a sealed system tech with lock ring experience to do the repair. 2 hrs needed for repair. Ordering a lock ring kit. Office to schedule. ; ordrng 1 LOCKRING (LOCK RING KIT )
Near Austin, TX 78726
David S
Job Details: 12/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to install previous diagnosed part. I gained access to the led light in the freezer. I removed the light and replaced it with new. All the lights are now coming on. Job complete.
Near Austin, TX 78737
Brandon
Job Details: 12/01/2020
WASHER WHIRLPOOL WTW57ESVW1 "Arrived on site to replace timer and switch, found new timer in box was broken, ordering timer I replaced switch. ; ordrng 1 WPW10177827 (Timer) and ) and 1 Cnote (Office to reschedule)"
Near Austin, TX 78737
Leonardo
Job Details: 12/01/2020
DISHWASHER GE DDT575SSF6SS Arrived on site to test unit for unit not draining. Test unit and found clogged drain hose. Cleared drain hose test unit and unit test good job complete.
Near Pflugerville, TX 78660
Scott
Job Details: 12/01/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for no cool fridge . Compressor is running found very week frost pattern . After running fridge for 15-20 min frost only got as far as frost 2-3 fins on evap . Ordering compressor evap UI drier ,service port. Weigh 3 hrs . No water leaks detected at time of service. Please double check entitlements.; ordrng 1 3HRS and 1 SERVICEPORT and 1 UVDRIER and 1 W10570565 (EVAP) and 1 W10798720 (COMPRESSOR )"
Near Jonestown, TX 78645
Lou
Job Details: 12/01/2020
WASHER WHIRLPOOL MHW6630HC0 "Arrived on site to install previously diagnosed and ordered part. Due to the dispenser leaking at the bottom left corner and per service pointer #W11481731, I removed and replaced the dispenser assembly and tested the unit. Unit is operating as designed with no leaks. Job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 12/01/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect fridge for icing up the evap, upon inspection found the drain pan bowed and causing ice build up, replaced drain pan and customer showed me a issue with water dispenser. Ordering upper valve and cover due to melted area. Office to reschedule ; ordrng 1 W10341329 (VALVE ) and 1 W10501260 (COVER)"
Near New Braunfels, TX 78130
Jacob
Job Details: 12/01/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived onsite for unit leaking water. Tested unit. Found that leak is coming from the drain hose. Replaced drain hose. Tested unit. Unit test good. No leaks at this time. Job complete
Near Dripping Springs, TX 78620
Robert
Job Details: 12/01/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on job for complaints of noise. Ran diagnostics and found cam defective replaced cam. After replacement test operation and no leaks detected.
Near Kingsland, TX 78639
Cliff
Job Details: 12/01/2020
RANGE KITCHENAID KCGC506JSS00 Arrived on site to diagnose a range with burners that are not operating properly. Tested unit and found right front and left front burners were not converted fully. Conversion kit will be needed to complete repairs. Office to research kit and return appointment.; ordrng 1 RESEARCH (LP CONVERSION KIT.)
Near Kingsland, TX 78639
Cliff
Job Details: 12/01/2020
REFRIGERATOR WHIRLPOOL WRS322FDAB05 "Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker was leaking causing large clumps of ice in ice container. This has damaged ice container. Ice container, icemaker, and valve will need to be replaced to complete repairs. Office to autho call and set return appointment due to part availability.; ordrng 1 AUTHONEEDED (AUTHO NEEDED) and 1 WPW10558424 (ice-contnr)"
Near Robinson, TX 76706
Jonathan M
Job Details: 12/01/2020
DISHWASHER GE GDF540HGD0BB Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced heater and control board and tested unit. Unit still would not heat. Spoke to CS and was advised that the issue is primarily going to be caused by the flood switch due to the thermistor that’s inside of it. Ordering part and office will need authorization for repair. ; ordrng 1 WD21X10519 (switch flood)
Near Canyon Lake, TX 78132
Noah D
Job Details: 12/01/2020
VENTHOOD WHIRLPOOL WVW7336JS0 "Arrived on site to inspect venthood, spoke with builder and found no issue with vent. Complete"
Near Austin, TX 78717
Kayman
Job Details: 12/01/2020
WASHER MAYTAG MAH4000AWW Arrived onsite for washer making loud noise during operation and not spinning clothes in correct timeframe. Upon inspection I found that while in spin the washer makes a very loud scratchy rumble sound consistent with a failed bearing. I also found the boot warped and very dirty/grimy causing water to pool in the front. I recommended a full tub job replacing the outer tub and bearing assembly along with the boot. No leaks detected during time of service. Job complete.
Near Canyon Lake, TX 78133
Richard
Job Details: 12/01/2020
DRYER WHIRLPOOL MEDB766FW Arrived onsite for the dryer not heating properly. During testing found that the thermistor on the heating element was no good. Replaced it and dryer is working good and heating. Complete
Near Canyon Lake, TX 78133
Richard
Job Details: 12/01/2020
OVEN WHIRLPOOL KOSE500EBS04 Arrived onsite for the oven making a noise during heating. Found that the convection fan and blower fan making the noise. Replaced both convection fan and blower fan motors. Oven tested fine. Complete
Near Austin, TX 78754
Scott
Job Details: 12/01/2020
DRYER MAYTAG MED7230HW1 Arrived on site . Unit is not responding to any commands. Ordering control and door switch . Call to set return; ordrng 1 W11307535 (DOOR SWITCH ) and 1 W11441687 (CONTROL)
Near Dripping Springs, TX 78620
Robert
Job Details: 12/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job for complaints of refrigerator warm. Found refrigerator not defrost properly. Will need evaporator motor kit. ; ordrng 1 W11087438 (motor-evap) and 1 WPW10675033 (cntrl-elec)
Near Del Valle, TX 78617
Matthew
Job Details: 12/01/2020
DRYER WHIRLPOOL WGD4985EW0 "Arrived onsite for dryer not turning on. Upon inspection found failed thermal fuse. Replaced fuse, tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78747
Kevin
Job Details: 12/01/2020
WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer and found long fill error code, set washer into a diagnostic cycle and found no cold water flow from inlet valve. Removed incoming waterline and found no cold water flow out of supply to washer. Hot water flow is good,
Near Leander, TX 78641
Tommy
Job Details: 12/01/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher leaking. Upon arrival found that unit fill hose was not threaded properly turned water off took hose off and rethrested and tighten properly. Tested unit with water back on. Unit tested good. Showed customer that leak was from fill hose and not unit itself. Let customer know fill hose continues to have issues to talk to builder. Job completed.
Near New Braunfels, TX 78130
Jacob
Job Details: 12/01/2020
OVEN WHIRLPOOL WFG505M0BS3
Near San Marcos, TX 78666
Jacob
Job Details: 12/01/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived onsite for bulb under the unit not lighting properly when button is pushed. Upon inspection. Found that the bulb wasn’t fully screwed tight. Re tightened bulb. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78730
David Z
Job Details: 12/01/2020
MICROWAVE GE ZE2160SF04 "Arrived on site to diagnose microwave not heating. Ran unit and nothing worked short of timer counting down. Tried different settings and got a sensor error. Removed casing and found burnt wires on control and mag thermostat. No repair approved since unit would need a harness, high voltage setup and control. Call complete."
Near Austin, TX 78730
David Z
Job Details: 12/01/2020
ICE MACHINE KITCHENAID KUIC18PNTS2 "Arrived on site for icemaker not making any ice. Tried to put unit in diagnostic and found no power. Pulled unit out and tested voltages. Found outLet good, but external drain pump is only producing 20v to the unit. External drain pump has failed. .; ordrng 1 1901A (pump)"
Near Canyon Lake, TX 78133
Richard
Job Details: 12/01/2020
WINE COOLER KITCHENAID KUWS24RSBS14 Arrived onsite for the wine cooler not cooling. During testing found that the evaporator is leaking found dye around low side line. Took pictures and the low and high side pressures are in a vacuum state meaning there is no Freon in the system. ; saved tckt
Near Austin, TX 78731
David Z
Job Details: 12/01/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site to follow up on refrigerator heating up and no ice being made. Examined unit and found the evaporator is frozen over again with inch thick ice. Advised customer only repair we can attempt is to reseal the rear cover and replace front cover, and straighten out drain pan. ; ordrng 1 W11211387 (cover-evap) and 1 WP482338 (adhesive)"
Near Austin, TX 78737
Leonardo
Job Details: 12/01/2020
DISHWASHER FRIGIDAIRE FGHD2433KF1 Arrived on site to test unit for not power. Test unit and found no power going to unit. Found light switch at wall. Turned switch on test unit and unit test good job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/01/2020
FREEZER WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for leaky icemaker, upon inspection found the water spraying out of the Icemaker, the icemaker provided was cracked, ordering new icemaker and module. Office to reschedule ; ordrng 1 W10825619 (ICEMAKER) and 1 W10843353 (MODULE )"
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/01/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site for refrigerator with ice-maker leaking from dispenser and ice clumping together. Checked temperatures in FC and ice maker and both were good. Put unit into diagnostics mode and found error code E2 for ice maker motor losing position. When testing motor and harvest we found it not rotating at all. Gained access to ice maker and replaced it. Reinstalled ice maker and unit tested good. Unit working as designed. Call complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 12/01/2020
WASHER WHIRLPOOL MHW5500FW0 "Arrived on site to inspect washer for not allowing full cycle, found codes for bad pressure switch. Complete"
Near Georgetown, TX 78626
Tommy
Job Details: 12/01/2020
OVEN WHIRLPOOL WFE320M0JS0 Arrived onsite for previously diagnosed parts. Upon arrival replaced control and tested unit. Unit tested good. Job Completed.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/01/2020
WASHER MAYTAG MVWB765FW2 "Arrived on site to inspect washer for leaking, upon inspection found the valve not closing, found the valve was not provided. Ordering valve. Office to reschedule ; ordrng 1 W11165546 (VALVE)"
Near Temple, TX 76502
Tyler
Job Details: 12/01/2020
OVEN WHIRLPOOL WOD51EC0HS02 Arrived on site for wall oven giving weird display images on the front and acting as if it was turned on even though it wasn’t. Upon arrival I found that the main ACu had gone bad and was trying to turn the oven on even without uI input. I replace the main control and was able to retest the unit and verify that it now operates as designed and no longer turns on by itself. Call complete
Near New Braunfels, TX 78130
Noah D
Job Details: 12/01/2020
DISHWASHER FRIGIDAIRE FFBD2408NS8C "Arrived on site to inspect dishwasher for not starting. Upon inspection found the dishwasher not mounted correctly, once mounted correctly, all functions worked. Complete"
Near Granite Shoals, TX 78654
Cliff
Job Details: 12/01/2020
ICE MACHINE WHIRLPOOL JUIFX15HX00 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found Cap for reservoir had come off preventing unit from filling with water. Reset cap To proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/01/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for Dishwasher tray lock is broken and tray is not moving freely.Installed stops where stops were missing. Dishwasher rack no longer pulls out past designated area to prevent rack from falling out. Job completed.
Near Leander, TX 78641
Kayman
Job Details: 12/01/2020
WASHER WHIRLPOOL WTW8000DW5 Arrived onsite for washer with lid issue. Upon inspection I found the lid was separating at the hinge causing it to catch against the control panel. I removed and replaced the lid and tested the unit all functions passed. The customer brought to my attention a clicking nose when you push down on the drum. I lifted the whole top panel of the unit and then couldn’t recreate the noise. I reassembled and tried to recreate the noise but could not. Job complete.
Near Austin, TX 78757
Scott
Job Details: 12/01/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site for washer throwing 6-2 error code . Tested unit ,recommended changing both UI and main control .
Near Austin, TX 78759
David Z
Job Details: 12/01/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to follow up on washer not starting. Ran unit and got no response. Ran unit on am extension cord to another outlet and unit came on and worked normal. Outlet tests good on a multimeter but is not working when things are plugged in. Advised to have apartment maintenance come and address the plug. Machine is working as designed. Call complete.
Near Meadowlakes, TX 78654
Cliff
Job Details: 12/01/2020
OVEN WHIRLPOOL WFE535S0JZ0 Arrived on site to diagnose a range that is not healing properly. Tested unit and found bake element not fully wired. Rewired unit properly and tested unit. Found all is functioning properly at this time.
Near Robinson, TX 76706
Jonathan M
Job Details: 12/01/2020
REFRIGERATOR MAYTAG MFT2976AEB00 "Arrived on site for a refrigerator that’s leaking water, has a frozen ice bin, and has low ice production. Inspected unit and work area. Found icebox door gaskets not sealing properly as the heater fascia door not closing. I called Techline and spoke to Bruce SR# 7729401803. He advised that based on my findings, to replace the ice door assembly and heater facing assembly. Office will need to reschedule customer due to out of stock parts.; ordrng 1 W10549591 (door-ice) and 1 WPW10553630 (escutcheon)"
Near Cedar Park, TX 78613
Kayman
Job Details: 12/01/2020
DISHWASHER WHIRLPOOL WDT920SADM3 Arrived onsite for dishwasher that has water building up after cycle and or will pool through the day. Upon inspection I found a stored error code for the inlet valve mechanically stuck open. I was able to see the valve weeping slightly before I started the diagnostics cycle. As I was running the diagnostics cycle I found water started to drip out the front. I found a excessive amount of suds foamed up in the tub causing the water leak. I ran water through and drained the soap suds about 4 times and explained to the customer the importance of using liquid detergent at small amounts for optimal performance and to reduce soap suds building. Due to the valve weeping at the start I recommended replacing the valve. they agreed to the repair so I replaced the inlet valve and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. I also found their R/O system is routed up to the drain hose port which ca
Near Austin, TX 78738
Luis
Job Details: 12/01/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for no cool. Removed evaporator cover no traces of uv dye on evaporator or weld joints,removed compressor cover no traces of dye on weld joints or tubing. Checked low side pressure reading -20 high side 75 called tech support per tech support
Near The Hills, TX 78738
Brandon
Job Details: 12/01/2020
DISHWASHER WHIRLPOOL DU943PWKb0 "Arrived on site for customer complaint of unit not draining, found failed motor/pump 3377333,
Near Elgin, TX 78621
Andy
Job Details: 12/01/2020
DRYER AMANA NED4655EW1 Arrived on site for dryer not operating. Tested and inspected unit and found failed fuse and timer. Removed failed parts and replaced with new. Also found voltage issues informed customer of voltage issues. L1 to neutral is 120 volts L2 to neutral is 120 volts L1 to L2 is 1 volt electrician will need to come fix voltage issues. No other repairs are needed at this time.
Near Canyon Lake, TX 78133
Richard
Job Details: 12/01/2020
WASHER WHIRLPOOL CHW9150GW1 Arrived onsite for the washer not working. During testing found that found error code F21 long drain . Ran a manual test cycle and all functions tested good and drain pump is working good. Found that someone was using powered detergent which was causing an sudsing issue causing the error code. Maintenance cleaned out dispenser tray and all functions tested good and no leaks detected complete.
Near Austin, TX 78732
Luis
Job Details: 12/01/2020
REFRIGERATOR KITCHENAID KFCS22EVMS2 "Arrived on site for cooling complaint. Per customer she has to run a forced defrost on unit,diagnosed unit will need a new main control and defrost bimetal. Will also install updated drain tube with autho S38253 for part. and 1 WPW10120827 (MAIN CONTROL)"
Near Austin, TX 78750
David S
Job Details: 12/01/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site for fridge gasket not sealing. I inspected the unit and work area. I found the fresh food right side door gasket is tearing. I am ordering the gasket W10830162 to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 W10830162 (RC RIGHT GASKET)
Near Austin, TX 78737
Kevin
Job Details: 12/01/2020
WASHER WHIRLPOOL MVWB955FC1 "Arrived on site and inspected washer and found front left suspension rod receiver is broken, After replacing suspension ran a diagnostic test 51 and confirmed everything is operating normally, job complete"
Near , TX 78640
Jacob
Job Details: 12/01/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite to replace parts part ordered by previous tech. Replaced motor. Tested unit. New part did not fix the issue. Found that the belt seemed to be looser than usual but not in anyway worn out. Ordering new belt. Office to reschedule. ; ordrng 1 W11239857 (belt)
Near China Spring, TX 76633
Jonathan M
Job Details: 12/01/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for a refrigerator that’s intermittently turning itself off. Inspected unit and work area. I called Techline and spoke to Rich SR# 7728061084. He had me run a couple checks and advised that based on the current issues with the unit, the issue seemingly was either going to be with the three-way valve solenoid or the dispenser user interface. He advised to replace both for for repair. Replaced both and tested unit. Unit is now working as designed. Call complete."
Near Dripping Springs, TX 78620
Robert
Job Details: 12/01/2020
DISHWASHER KITCHENAID KDPM804KPS0 Arrived on job to replace previously diagnosed parts. After replacement noticed vent door not closing. Will order control. ; ordrng 1 W11410061 (CONTROL )
Near Waco, TX 76706
Jonathan M
Job Details: 12/01/2020
DISHWASHER WHIRLPOOL GU940SCGQ3 "Arrived on site for a dishwasher that’s making a grinding sound. Inspected unit and work area. Place unit and a heavy wash cycle and then it sounded like it was running normally. Customer advised that there was a loud humming sound coming from the dishwasher that didn’t used to be there. I advised her that that issue it’s just due to the motor slowly getting louder overtime. I advised her that that’s not really a cause for concern. Customer advised that she wanted to get her unit fixed before it completely broke.
Near Belton, TX 76513
Tyler
Job Details: 12/01/2020
REFRIGERATOR WHIRLPOOL GX5SHTXVB00 Arrived on site for refrigerator needing previously diagnosis mounting bracket filter head assembly and water in the valve. After installing the needed parts are able to reset the unit and verify that everything is now function as designed with no legs before doing or after repair call complete
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 12/01/2020
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site for dishwasher with a broken wheel. Upon further inspection found the left adjuster needing to be replaced. Contacted office for eta. Scheduled to come back out with part and install ;
Near Spicewood, TX 78669
Brandon
Job Details: 12/01/2020
ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site for customer complaint of noise issue during fill. I put unit into diagnostics mode and tested water valve 8 times, unit tested good. However, unit is hooked up to whole house R/O system that feeds 5 other appliances, customer does have a 60psi booster pump, but the water pressure is not great at ice machine. I could not replicate noise issue at time of service, but suspect its due to lack of consistent water pressure."
Near Austin, TX 78745
Kevin
Job Details: 12/01/2020
WASHER WHIRLPOOL MLE22PRAYW0 "Arrived on site and inspected washer and found belt is broken, took one picture. A new belt will be needed to correct the issue. Parts are covered under warranty but labor is not. Office will need to collect before a return trip his scheduled ; ordrng 1 WPW10260319 (Belt)"
Near Leander, TX 78641
Lou
Job Details: 12/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to install previously diagnosed and ordered part. Due to the right RC door being damaged, I removed and replaced the door and transferred the gasket and handle and tested door. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78702
Wesley
Job Details: 12/01/2020
WASHER WHIRLPOOL WFW5090GW0 Arrived onsite and leveled washer and advised that condition of plywood flooring was still contributing to walking issues. Unit is now operating as designed.
Near Austin, TX 78747
Leonardo
Job Details: 12/01/2020
VENTHOOD KITCHENAID KWCU405SSS0 Arrived on site to test unit for fan not working on low speeds. Test unit and found bad motor.
Near Pflugerville, TX 78660
Scott
Job Details: 12/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM00 Arrived on site for unit powering off and not making ice . Ran diagnostics no error codes for Ice maker and harvest . Customer had video of three way valve making a loud racket before it died . During diagnostics valve made a bunch of noise and took several try’s to get it out of home position. Ordering 3 way valve . No water leaks detected at time of service. ordrng 1 W11036448 (VALVE COIL )
Near Austin, TX 78744
Kevin
Job Details: 12/01/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site and inspected washer and found actuator is not finding position. Also found gear case is beginning to leak oil. Took pictures. job complete"
Near Meadowlakes, TX 78654
Lou
Job Details: 12/01/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit fan gets very loud and the fan is always on. I placed the unit in diagnostics and tested the condenser sun and the FC evaporator fan and both were making normal noises. I found that when the condenser fan is on, the condenser coils are rattling at the front of the unit. I removed the toeplate and found debris covering the condenser coil. I advised the customer of my findings and advised that the coils need to be cleaned and this is why they hear the fan on all the time. I cleared the debris and using some permagum and sealant (4318168) from my van stock, I placed it in between the condenser coil and the bar at the bottom of the unit to stop the rattling noise. Tested unit again and unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78703
Wesley
Job Details: 12/01/2020
OVEN KITCHENAID KSDB900ESS4 Arrived onsite for temp disparity and calibrated oven to customers preference. All checks good. Unit is now operating as designed.
Near Lakeway, TX 78734
Luis
Job Details: 12/01/2020
WINE COOLER WHIRLPOOL KUWS24RSBS03 "Arrived on site for no cooling complaint. Removed evaporator cover,found large ice ball on inlet of evaporator no frost on middle or lower section diagnosed a leak at the evaporator
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/01/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for After final spin cycle starts there is a loud screeching noise and the pause button will not stop the cycle or release the lid. This happens with all cycles and level. The tub is free swingingPlaced in diagnostics and heard the grinding noise. Removed cam and couldn’t find any obvious damage. Did see oil leaking onto cam. Replaced gearcase and cam. Placed back in diagnostics and ran a calibration. Noise was no longer present when put through full diagnostics. No leaks detected. Job completed.