"Arrived on-site for washer not starting cycles. Upon arrival Found f0E9 in diagnostics but found no evidence of suspension failures, gearcase oil, and customer hadnt noticed unit randomly stopping mid cycle. Found replaced control and tested unit. Found washer working as designed with no leaks.call complete"

"Arrived on site. Ran diagnostics diagnosed a defective recirculating pump,replaced pump ran diagnostics all test passed."

"Arrived on site to inspect refrigerator noises. Upon further inspection, the tenant advised that when they get water or open the doors, the unit gets very loud. Tested the water dispenser and the unit operated as designed with no abnormal noises. I pulled the unit out and it began to make a loud vibrating/rattling noise. I was able to pinpoint the noise to the condenser coil at the bottom front of the unit. I found the cushion in between the coil and bracket was crushed. I placed a pad in between the coil and bracket and the noise stopped. Placed the unit back in its space and leveled the unit and it began to make the noise again. Pulled the unit out and removed the back panel to find the cushion between the condenser coils and bracket at the back of the unit was missing. I placed a pad in between the coils and bracket on both sides and the noise stopped. No water leaks observed during service, job completed."

Arrived on site to install new freezer door due to dented door from transport. Replaced door as verified good seal. Badge was not listed in the parts breakdown. Ordering a badge to install on door. Office to schedule when we can run by and throw this on. ; ordrng 1 W10839793 (Badge)

"Arrived on site for a dishwasher that is still leaking during operation. Inspected unit and work area. The customer advised of the unit only seems to leak around 15 to 20 minutes into the cycle at the door and then will not leak again there after. Checked the unit and checked all the spray arms. Found several of the spray arms with stuff clogged in the spring arm, potentially causing uneven spray patterns. Ordering the upper and lower spray arms and rescheduled the customer to 9/26.; ordrng 1 W10837249 (Lower spray arm) and 1 WPW10327455 (3rd level spray arm)"

Arrived on site for ice maker leaking . Found fill tube too small and water missing fill cup. Replaced plastic extension tube . Ran harvest all checked normal. No water leaks detected at this time. Job complete

Arrived on site for unit not powering on. Upon arrival checked breaker and is good. Found no power at junction box. Ran extension cord to a different circuit. Unit operates as designed. Customer will have supply power repaired. Job complete

Arrived on site for icemaker leak and causes ice to clump together. Upon arrival ran FC temperature checks using thermocouple and getting correct temperatures . Inspected unit and is unleveled and leaning forward causing icemaker to sit crookedly causing water to spill over and freeze bottom of container. Leveled unit and ran fill test. Unit filled correctly without leaking.Test icemaker and is not leaking water from fill tube. Unit is operating as designed. Job complete

Arrived onsite to install previously ordered part. Upon arrival i installed the new diffuser. And tested the unit operating as designed.

"Arrived on site to diagnose range with rear left burner not igniting. Tested unit and found the spark was coming out of the bottom of the tip of the igniter, and not the top. I changed out the igniter and verified it lit 10/10 times with proper spark arcing. Repair completed."

Arrived on site for dishwasher not starting. Upon arrival found f2e1 in diagnostics. Found control failing and replaced it. Found 7nit working as designed. Call complete

"Arrived onsite for previously diagnosed parts. Installed shocks and pads on unit, tested unit in diagnostics mode. It passed, the test will be when the code use it with her bedding items. No water loss detected due service."

Arrived on site to replace heater and thermistor to resolve defrost issue. Replaced both parts and powered on unit. Verified proper operation. Customer advised to follow up if defrost issue repeats. Repair completed.

"Arrived onsite and made install adjustments as the mounting failed and the unit was not secure to the cabinet. All checks good, advised customer on repair."

Arrived on site for washer not unlocking lid and making a loud noise. Upon arrival confirmed failure. Found unit stuck in flood mode and lid strike stuck. Replaced strike but found control pressure switch had failed causing flood mode to occur. Ohmed drain motor(20.1ohms) and then replaced control also. Tested unit after reset and found washer working as designed with no leaks. Call complete

Arrived on site and replaced previously diagnosed external pump. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to diagnose dishwasher not cleaning upped dishes well. Unit acts like it's almost spraying debris on the upper rack items, lower seems to be ok. I ran the unit and found it gers a good amount of water, but sounds almost like it's trickling / running while unit is pumping. Pump sounds healthy. Ordering a clear door so we can verify if it's leaking from the tubing or spray arms and making a trickling noise. Office to schedule when we have all ordered parts. ; ordrng 1 Cleardoor (Dishwasher clear door) and 1 WPW10491331 (Lower Spray Arm) and 1 W11540183 (Feed Tube) and 1 W11607104 (Manifold) and 1 WPW10498900 (Upper Spray Arm)"

"Arrived onsite and was unable to free to the washplate hub to free the gearcase. Ordering tub and basket and returning with other parts to complete. During intitial repair attempt, replaced actuator and cam and belt and washplate. ; ordrng 1 W11219115 (Tub) and 1 W10752719 (Basket) and 1 W11568797 (Filter)"

Arrived onsite for lights not working in refrigerator. On inspection found that the rc lights was glowing. The FC was not on at all. Installed the fc light and the rc light came on. Both lights are working now. Called and got the ok to install and run the CC on file. No water leaks detected during service.

Arrived on site for burners not getting hot enough befor cycling off . Replaced element coils . Unit is heating and cycling normally. Job complete

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the friction pads and the door is working properly now. Call complete. Use Authorization # W18HS81APL1.

"Arrived on site to inspect dryer not working. Upon further inspection, I tested the unit and the motor would not turn. I tested voltage to the unit and inspected the harness at the terminal bleach and all is good. I disassembled,bled the unit and jumped the door switch and retested and the motor took a long time to turn over. I am ordering the motor and scheduled return service for 09/26/23. Unit left unplugged for safety and no lint observed during service.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)"

"MVWC416FW0 Arrived to inspect leak. I found the in,tech valve had plugged again and there were signs of water leaking. The inside of the chassis did not have fresh water on it and I did find the suspension was allowing the tub assembly to move vertically, likely allowing the water to splash out during the cycle. I advised the customer of my findings and they did not want to invest anymore into the unit due to age and cost of repair. Due to recent service, warranty applied. No leaks observed during service."

Arrived on site to test unit for unit not turning on. Test unit and found shorted sensor not reading temp correctly so unit wont heat up. Replaced sensor test unit and unit test good job complete.

Arrived on site to test unit for missed wired error. Check connection at junction all test good. Reset boards test unit and unit pre heated correctly job complete.

Arrived on site for fresh for light are half out . Found FZ lint module out . Replaced FZ light . All light are functioning normally now . No other issues found. No water leaks detected at this time. Job complete

Arrived onsite for a washer that is making a noise when in spin. Upon inspection I found that the noise was there. I checked the cam and found that the teeth were broken off. I replaced the cam and tested the unit and found unit operating as designed.

Arrived on site for fresh food door not closing properly . Removed doors and adjusted hinges and added washer to bottom hinge. Door closing better but still catching on in Ed liner . Ordering new door . Call to set return . No water leaks detected at this time ; ordrng 1 LW10803941 (Fresh food door ss)

Arrived on site for refrigerator not allowing right side rc door to activate lights when opened. Upon arrival confirmed failure and found right side door switch brown. Replaced switch and found lights working as designed and door registers when open/shut. call complete

Arrived on site for washer not allowing lid to lock. Upon arrival confirmed failure and found strike broken. Installed new strike then tested unit. Found washer working as designed. Call complete

Arrived on site for a washing machine that wont lock the lead. Inspected unit and work area. Customer advise the lid dropped when he was trying to wash some clothes and the piece that goes into the latch assembly broke. Did confirm that the strike was broken. I replaced the strike and tested the unit. The unit began to work and operate as design. Call complete.

Arrived onsite for a refrigerator not making ice. The customer stated it is erratic. It hadnt made ice for six days and I found a batch that had harvested in the bucket before we arrived. I tested the icemaker and all functions were working as designed. I found where a cube had stuck to the bale arm and caused the issue. I found a bunch of frost build up in the bucket and in the ice box housing caused by the ice door leaking warm air. I replaced the ice door with W11423781 ice door from truck stock. I removed all the frost and the piece of ice on the bale arm. Call complete.

"Arrived onsite for dishwasher leaking. On inspection during the diagnostic test the drain pump started leaking. Turn unit off and replaced the drain pump, started the diagnostic test over and there were no leaks detected during the service with new pump."

Arrived on site to install deflector on double oven vent. Removed vent and added deflector piece per instructions. Verified proper fitment. Repair completed.

Arrived on site to test unit for unit not washing. Test unit and found no water going in to unit. Open water valve under sink got water in to unit and unit test good job complete.

Arrived on site spoke with customer and she wanted to reschedule. Reschedule for 10/2 ; schdld next appmnt for 10/2 MON !

"Arrived onsite for dishwasher not working with error F8E4. On inspection found water in the overflow tray. Customer said that there was soap in on the floor. I open and a green colored soap, I looked at the dishwasher soap that he had and it was blue. I saw next to the sink a hand soap that was the same color as the soap on the door. Informed the customer of what I found and I vacuumed out the majority of the soap and stuck 1/3 cup of olive oil in the unit and ran a cycle. The majority of the soap is now gone. Told customer to run another 1/3 cup of oil if he sees a lot of soap appear in the bottom of the unit. No water leaks detected during service."

Arrived onsite for washer with F5E2 error. On inspection the door would not latch in diagnostics mode. Replaced the latch and retested the unit. This time the door locked In diagnostic mode. The unit completed the diagnostics cycle. No water leaks detected during service.

Arrived on site to test unit for leaking from front left corner. Found ice maker fill line was damaged and not allowing compression fitting to seal properly. Cut off damaged line and reattached to fitting. Tested unit and no longer leaking. Job complete.

"MED7230HC3 Arrived to inspect noise. I found the unit was quiet until it heated up. Em oval of body panels and access to the blower assembly revealed the blower wheel was split on the outer ring and will require replacement. Office to order p/n WP697772 blower. Steam dryer, no leaks observed during service. ; schdld next appmnt for 9/22 FRI !"

Arrived on site for refrigerator not making ice. Upon arrival confirmed failure. Found ice maker stuck in harvest position. Found no cooling issues. Replaced ice maker and tested unit. Found it harvest and fill as designed with no leaks. Informed customer to give it 3 days to fill bucket. Call complete

Arrived on site to test unit for oven to hot. Replaced sensor test unit and unit test good job complete.

Arrived on site for broken door switch. Upon arrival inspected unit and found door switch has failed. Replaced switch and test unit. Unit is operating as designed. Job complete.

Arrived on site to test unit for normal button not working test unit and found normal button not working all other buttons are responding as designed. Called Techline and per Techline the want me to order console again as a customer complaint SR#7737139026 office to reschedule ; ordrng 1 W11622500 (Console)

Arrived on site to call techline. Kept dropping call and could not resolve issue. Contacted service management for assistance. After series of test found P14 out put from rc and fc evaporator fans is the issue. Jc recommends ordering both fan motors. Ordering evap motor and fc motor. Both motors are part of evaporator covers. Office to reschedule ; ordrng 1 W11395558 (Rc Evaporator cover) and 1 W11394920 (Fc evaporator cover)

"Arrived on site. Found a defective freezer led module,per service pointer removed defective led module installed updated led module all leds working as designed. Autho S191AQ"

"Arrived onsite for washer making a grinding noise. On inspection ran the unit In diagnostic and the noise was not there. Customer showed me a video of the noise and it was a plastic grinding noise. I gain access to the bottom of the unit and found a white powder in the pulley cover, pulled the cover and dropped the clutch and the teeth on the pulley were round off. Found the teeth on the clutch were round off to. Did not see any oil or other evidence of any other issues. Replaced the splutch and tested the unit. It passed the diagnostics mode, true test will be with clothes in the unit. No water leaks detected during service."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the left FC compartment=0 degrees. I tested the ice maker and it harvested as designed and I could hear the valve opening. I checked the fill tube line and found it blocked with ice. Following service pointer #W11560805, I am ordering the ice maker, valve and fill tube and office to schedule return service due to the availability of the ice maker. No water leaks observed during service.; ordrng 1 W11455232 (Ice maker) and 1 W11677731 (Fill tube)"

"Arrived onsite for icemaker not working. On inspection the water pressure was good, the FC temp was 1?. Ran service test 56 and got error E5 thermistor bad. Ran service test 58 tested the thermistor and it said it was a to warm for icemaker to make ice. Ordering a RC icemaker W11658802. Office to reschedule when part arrives. No water leaks detected during service. ; ordrng 1 W11658802 (RC icemaker)"

Arrived on site to test unit for right hand RC deli drawer preventing door from closing properly. Found right hand rail was not held in place properly with mounting studs. Secured rail and leveled unit. Unit now working as designed. Doors and gaskets are now sealing properly. No leaks detected. Job complete.

"Arrived onsite for lost ice production following the filter replacement. Fridge temp was set to 36f and Customer was unaware of need to flush the filter. Icemaker fill line froze, advised customer on thawing line and flushing water for filter replacement. Adjusted temp setting to 38. Harvested in diagnostics. All checks good."

"Arrived on site ,replaced lower harness . Unit is tripping breake when powering up . Replaced motor . Ran calibration and diagnostics wash . All checking normal. No water leaks detected at this time. Job complete"

Arrived onsite for refrigerator not able to reverse the door. On arrival the customer showed that the holes on the door to reverse it were not showing. On inspection you could see about 1/2 the hole. I took a rill bit and modified the frame so you could see the complete hole. Reversed the doors for customer. During the reversing the door a plastic door shelf got cracked. Ordering bin to drop off the to customer. W10803530; ordrng 1 W10803530 (Door bin)

"Arrived onsite for sealed system repair. Upon arrival found unit not made accessible. Tried, and unit will not budge. Notified customer that unit will need to be made accessible prior to service visit. ; O-emld tckt"

"Arrived on site to test unit for no ice production. Found error E5(ice maker thermistor out of range). Also found full tube was frozen over. Recommend replacing inlet valve, fill tube heater and ice maker. Also needing to seal fill tube where enters ice maker with permagum. Office to reschedule. ; ordrng 1 W11658802 (Icemaker) and 1 W11087201 (Fill tube heater) and 1 212643 (Permagum)"

"Arrived on site for a wash machine that has a tub that is leaning against the back wall. Inspected unit and work area. The customer advised they were running a load of blankets in the unit and that the unit went completely off-balance, and they have been unable to get the tub to level out sense. Found the tub ring stuck underneath the rear panel bar. I removed the tub ring from underneath that bar and check the suspension. Found the suspension was good. I did advise the customer that they cannot wash those types of loads in this machine due to issues with the problem they experienced. The unit is working as designed. Call complete."

"Arrived on site to inspect dishwasher in kosher mode. Upon further inspection, I found the clean light flashing an error code. I advised my customer that the unit is not in kosher mode, but is showing error code F8E4-overfill/switch open. I cleared the code and before starting testing, I removed the toeplate and found a large amount of water in the drip pan below (photo). I found the water source connection with a droplet of water at the elbow (photo). I advised my customer of the leak and removed the drip pan and cleared the water from it (photo). I found water on the floor underneath the unit (photos). I continued with testing and found the water leaking from the valve area. I stopped testing and drained the water and pulled the unit out to inspect underneath the unit. I found the water hose connection cross threaded (photo). I removed the connection from the valve and inspected the threads and they are good. Reconnected the hose (photo) and retested in diagnostics and the unit is operating as designed with no further leaks. I obtained photos of the water damage on the cabinet to the left of the unit; the floors in front of the unit and the floors in front of the refrigerator located to the left of the unit. Customer was able to get a video of the water sloshing under the wood floors at the front of the unit (photo). Unit is operating as designed. No water leaks observed at the end of service, job completed."

Unit 120. Arrived onsite for unit leaking. Upon arrival inspected unit. Ran diagnostics and found oversuds condition. The wrong detergent was used in unit causing overflow from door panel. Took picture. Also utensil blocking spray arm from turning freely. Advised customer on how to flush unit to get rid of excess suds. Job complete

Arrived on site to test unit for console acting erratic. Replaced control per service pointer W11682433. Found wash motor is showing signs of failure. Recommend sump assembly replacement. Scheduled for 09/25. ; ordrng 1 W11416362 (Sump)

Arrived onsite for a washer the is not operating properly. Upon arrival I checked the drain pump and found that the connector was not connected properly it slipped off. I corrected this by replacing the connector with new connectors and tested the unit and found the unit operating as drain no leaks.

Arrived on site for dryer not heating correctly. Upon arrival confirmed failure. Found dryer could heat but moister was staying trapped in dryer. Found home had a clog in outside exhaust exit. Instructed customer they would need a dryer vent cleaning to ensure dryer was working as designed with proper airflow. Call complete

Arrived on site for a dishwasher that has a broken control panel. Inspected unit and work area. Did confirm the customer complaint and replace the control panel assembly. Tested the unit and the unit is working. An operating as designed. Call complete.

"Arrived on site for oven not getting hot enough . Ran temp checks . Recalibrated upper oven 20 digress, lower oven 15 degrees. Reran temp check . Unit is heating properly . Job complete"

"WED4850HW0 Arrived to inspect long dry times. I found the unit was heating, but it was very damp internally. Further testing revealed the venting in the residence was severely restricted and with the venting connected there was very little airflow. Disconnecting the venting, the unit operated and cycled as expected and the blower assembly was operating as designed. I advised the customer they will need to contact the builder to have the venting issue corrected."

Arrived onsite for unit continuing to run. Upon arrival powder unit. Found drain pump automatically kicked on. Tried running diagnostics but drain pump would stay on. Inspected and found control failed. Replace control and tested. Unit is operating properly. Job complete

"Arrived on site for doors not sealing properly. Upon arrival, inspected unit and found completely un leveled. Leveled unit and doors no close correctly. Have perfect suction all the way around every door. Job complete"

Arrived onsite and leak tested for 30 minutes. No leaks. Unit is operating as designed. Advised that unit may be leaking from steam condensation on the granite counter. All else checks good.

Arrived onsite for unit not draining properly. Upon arrival inspected unit. Found debris blocking impeller on pump from turning. Removed debris. Tested and unit is draining properly. Job complete

Arrived on site to test unit for no power. Test unit and found loose wire at junction. Secured wire test unit and unit test good job complete.

"Arrived on site , ran diagnostics. Couldnt duplicate issue . No gas leaks detected at this time . Job complete"

"Arrived on site for having to power cycle unit often for unit to operate. Upon arrival ran diagnostics and got F2-E1 HMI stuck button , and F2-E2 HMI disconnected. Inspected connections and are good. Need to replace fascia. Office to reschedule ; ordrng 1 W11413566 (Fascia control panel)"

Arrived onsite for a top load washer that is making a noise when in use. Actual complete is that the unit will bang around when in spin cycle. Upon inspection I found that the unit was not leveled I corrected this by adjusting the leveling feet and then ran the unit with clothes in it as to simulate the conditions that the unit will be used under and found that the unit operated as designed no leaks

"Arrived on site for no cool and knocking noise. Diagnosed noise from compressor and future failure compressor is working at time of visit. Found evaporator incased in ice,advanced defrost cycle heater not powering on,defrosted evaporator found blown bimetal movement from bimetal heater powered on,installed new bimetal from truck stock at no charge."

Arrived on site to replace tub gasket. Replaced tub gasket test unit and unit test good job complete.

"Arrived onsite for dishwasher not draining. On arrival the customer said that water would appear in the unit after it finished a cycle. The water was not there at the end of the cycle it would show up a few hours later. I ran the unit in diagnostics mode, I could hear the water running at a point in the cycle that there should have been no more water going into the unit during the spraying cycle. With the info the the customer gave me I installed a new water inlet valve on the unit. Tested it no water detected during service."

6963-Arrived on site to test unit for console going out. Customer stated lights still worked but console was not responding. Tested unit at 350 for 30mins with no issues. Found console not responding properly. Recommend console and control replacement. Office to reschedule. ; ordrng 1 W11400283 (Console)

Arrived onsite for unit not drying properly. Upon arrival inspected unit. Found blower wheel not turning properly. Found Fan blocked with debris not allowing adequate air flow. Removed debris and tested. Unit is functioning properly. Job complete

"Arrived onsite for previously diagnosed parts. Installed new icemaker and heater, ran it through harvest and fill test and it passed both test. Informed the customer to dump the first 3 trays of ice and gave it 24 hrs to produce ice. No water leaks detected during service."

"Arrived on site for ui restarted by itself over and over. Upon arrival Power cycled unit. During WiFi connection and updated console screen began to scroll from power loss, WHIRLPOOL, time and date continuously. Need to replace console. Ordering console and returning with control. Office to reschedule ; ordrng 1 W11600321 (Console)"

Arrived onsite for a range oven that wont go past 140*. Upon arrival I tested the temp sensor and for the it was out of spec. I replaced it and tested the units and found that it need calibration which I did and found unit operating as designed.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the wash motor assembly and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.

Arrived on site for dryer. Upon arrival customer answered door but stated they wanted to cancel service. No diagnosis preformed. Call complete

"Arrived on site. Replaced icemaker and ice container,ran harvest test passed no water during fill checked fill tube clear found no water to unit,advised customer to have R.O. System checked"

Arrived onsite and replaced the control per the diagnosis. Unit is in good working order. Advised customer on repair.

"Arrived on site for noise complaint. No odd noise from unit,removed cover adjusted tubing to compressor and condenser,power cycled unit reinstalled cover noise no odd noise only noise is compressor and fan which is normal operation"

"Arrived on site for washer stopping mid cycle . Prior to visit customer had powered cycled unit and has been running loads every day . Ran diagnostics, no error codes . Unit passed test wash . Not able to find any faults or duplicate error . No water leaks detected at this time . Job complete"

"Arrived on sit,w for ice machine making a screeching noise during ice creation process. Upon arrival confirmed failure and pinpointed issue to the recirc pump causing noise and water level failures, replaced recirc pump and tested unit. Found no leaks and noise removed. Call complete"

Spok to customer over the phone before arrival. Customer stated they tried canceling service a week prior and needed to diagnosis. No service preformed call complete

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that their refrigerator icemaker has not made any ice in the last two weeks. I checked temperature on the unit and found the unit sitting at 0?F in the freezer and 38?F in the refrigerator section. I ran the unit through diagnostics and checked the ice level sensor, icebox fan, icemaker fill test, and ice maker harvest tests. All tests passed. I checked the icemaker error codes and found an E5 indicating a bad icemaker thermistor. Went to replace the icemaker and found the icemaker was an out of stock and PSP item. Ordering the correct icemaker and the office will need to contact the customer about a return date due to an out of stock in PSP item.; ordrng 1 W11658802 (RC ice maker)"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I checked the mullion finding it working as designed and the gaskets are in good condition and sealing properly. The customer stated they defrosted the unit for two days and when they turned it on the unit slowly started getting warmer again. I found the RC evaporator completely incased in frost. I found the evaporator thermistor registering 77 degrees at the control. I could turn the RC defrost heater on but it would shut off immediately because the thermistor read 77 degrees. I defrosted the coil. I replaced the evaporator cover. I checked the resistance on the defrost heater finding it good. Call complete.

Arrived on site for unit not draining . Found unit draining but shutting down cause wash motor not operating. Ordering sump and motor . No water leaks detected at this time. Call to set return ; ordrng 1 W11416362 (Sump and motor)

"Arrived on site for refrigerator needing previously diagnosed drip pan,cover, and sh8ms due to ice forming under rc evap. Upon arrival reconfirmed failure and found ice build up in drain line of rc due to clogged drain line behind unit, cleared drain and siliconed drain hose back on to prevent air leaks. Replaced previously diagnosed parts and found unit working as designed. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system having a leak, I was to performed a sealed system repair. However, when I pulled the unit out onto my floor protector, I found the water line was too short to pull the unit all the way out. Since customer was not home, I contacted them and advised of the situation and that either they would need to pull the unit out and disconnect the hose or I would reschedule to get another tech to assist me. I am ordering a CNOTE-2ND MAN and CNOTE-AUTHORIZATION. Office to,schedule return service. ; ordrng 1 CNOTE (2 man job) and 1 CNOTE (AUTHORIZATION)"

"Arrived on site for refrigerator needing previously diagnosed ice maker, upon arrival reconfirmed failure and installed ice maker. Retested 7nit and found no leaks and ice maker working as designed. Informed customer to allow for 24-48 hrs to fill bin. Call complete."

Arrived on site to test unit for loud tapping/knocking sound. Verified noise caused by damper opening/closing. Recommend damper replacement. Scheduled for 09/25. ; ordrng 1 WPW10479155 (Damper)

Arrived onsite and replaced the pts switch due to switch intermittently not starting the load. Unit is now operating as designed. All checks good.

Arrived onsite to install previously diagnosed parts. Upon arrival we removed the outer door skin to gain access to the bottom hinge and replaced it the reinstalled the out door and tested the unit and found that the door closed properly and the sound is no longer there.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. We replaced the lower door hinge and the side trim pieces. The door is working as designed and it is quiet. Call complete.

"MED5630HW2 Arrived to inspect difficulty starting cycle. During testing, I found the unit would respond to temperature settings very erratically, skipping settings and randomly changing. I removed and replaced the console and tested. Operational test good."

"MHW5630HW3 Arrived to inspect cycle starting issues. I discussed the issue with the customer and advised on starting the cycles, after selecting cycles. Operational test good, no leaks observed during service."