Near Austin, TX 78748
Robert
Job Details: 09/16/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on job to install new parts ordered by previous technician. Installed new railing and and drawer tested fine and no leaks detected. Complete
Near Austin, TX 78748
Robert
Job Details: 09/16/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on job for complaints of no lights. During testing found that the bulb was no good.
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/16/2019
WASHER KENMORE 796.292729 Arrived on site for unit that gives hot water when it’s supposed to be cold. Found that the hoses were reversed. Reverse hoses and hot and cold work properly now. Water connections are all dry.
Near Austin, TX 78759
Andy
Job Details: 09/16/2019
RANGE KITCHENAID KDRP463LSS08
Near , TX 78628
Lou
Job Details: 09/16/2019
RANGE WHIRLPOOL WFG515S0ES1 "arrived on site to install previously diagnosed and ordered parts. Due to damage on the spring hinge, inner door panel and side trims, I removed and replaced said parts; however, the two side trims both broke during install and will need to reorder both parts. I advised the customer of the issue. I am ordering two left and two right trims pieces and six (6) screw . I was able to get the put together and reinstalled back onto the range and operating properly until I can get back. No gas leaks detected during service.; ordrng 2 W10761014 (trim-door)s and 2 W10761018 (trim-door)s and 6 WPW10031790 (screw)s"
Near Pflugerville, TX 78660
Paul
Job Details: 09/16/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven not heating. I found the oven heating with both elements getting hot but not as hot as normal and heating very slow. I found only 10VAC on L2 to the oven. I advised the customer to call an electrician. Call complete.
Near Austin, TX 78756
Wesley
Job Details: 09/16/2019
WASHER WHIRLPOOL MHW6630HW0 Arrived onnsite and found complications from not being on dedicated circuit. No error codes. Reset and tested. All checks good.
Near Canyon Lake, TX 78132
Kevin
Job Details: 09/16/2019
MICROWAVE KITCHENAID KOCE500ESS07 Arrived on site and found left hinge is not connected family builder left right hinge inserted and used a 2 foot piece of Romex to tie left-hand side of handle to microwave handle. Removed door completely and found hinge lock is in the wrong position. Door falling has dented the frame glass. Attempted to remove glass and when interior metal bracket was loosen glass shattered violently. Builder is aware of glass on the floor and a new one will need to be ordered.; ordrng 1 W10536162 (cover) and 1 W10827059 (door)
Near Marble Falls, TX 78654
James
Job Details: 09/16/2019
REFRIGERATOR GE PSS26SGRDSS "Arrived on site and tested operation. I found freezer fan not running. Verified voltage to fan and found to be correct. Unit will need new freezer evaporator motor to repair. ; ordrng 1 WR60X10074 (motor,evap fan)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 09/16/2019
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site for oven combo, microwave not heating. Performed diagnostics mode and checked fault codes. Found F4-E9 magnetron and inverter failure. Followed tech sheet process and tested unit and found cooling fan running. Will need to replace magnetron and inverter. Office to schedule appointment when ETA is available on parts. Please make priority job when parts are available. Please allow 1 to 2 hours for complete repair. ; ordrng 1 SEENOTE (PLEASE SCH APT ASAP )"
Near Leander, TX 78641
Cliff
Job Details: 09/16/2019
REFRIGERATOR LG LMXC23746S/01 Arrived on site to replace previously diagnosed parts. Inspected unit prior to replacing parts and found oil present on RC evaporator. This indicates refrigerant leak in evaporator. RC evaporator will need to be replaced as the same time as the compressor. Office will need to set a return appointment for three hour job.; ordrng 1 ADL74221802 (RC EVAPORATOR) and 1 CNOTES (3 HOUR JOB)
Near Austin, TX 78745
Robert
Job Details: 09/16/2019
DRYER MAYTAG MED5500FW2 Arrived on job for complaints of door seal falling off. During testing found that the door seal was off and ordered parts ; ordrng 1 W11126230 (seal)
Near Austin, TX 78730
Tyler B.
Job Details: 09/16/2019
COOKTOP JENN-AIR JGD3430WS00 "Arrived on site for unit clicking when plugged in, found harness shorted, replaced harness and tested good, found down draft speed control not working, stays on one speed, will need speed switch to complete Speed switch ordrng 1 WP4456836 (switch-spd)"
Near Leander, TX 78641
Lou
Job Details: 09/16/2019
OVEN KITCHENAID KODE300ESS04 "arrived on site to inspect oven temps. Upon further inspection, the customer advised that they had their yearly inspection and was told the temps in the oven were way off. Customer showed a picture of instrument used to test temps and the inspector used a gun with laser. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested on Bake at 350 degrees. Top oven @ preheat temps was 376. Next three readings were 389, 330 & 356 for an average of 358 degrees. Bottom @ 350 preheat was 401. Next five readings were 407, 318, 378, 321 & 359 for an average of 356 degrees. I advised the customer of my findings and advised that both ovens temps were good. I recommended that they wait approximately 20 mins after preheat to place food on the center rack to get the best results. Job completed."
Near Austin, TX 78732
Andy
Job Details: 09/16/2019
MICROWAVE KITCHENAID KMBS104ESS02 After servicing unit customer called back stated that unit was having issues. By customer description I stated that it sounds like magnetron issues. Customer stated that she was told by another tech that magnetron was going out and it was never replaced. Ordering high voltage parts. Including transformer to be safe. Transformer is not likely needs as it has just been replaced.to complete repairs.; ordrng 1 W10776767 (TRANS) and 1 W10776925 (MAG) and 1 W10850446 (CAP) and 1 WPW10492276 (DIODE )
Near Buda, TX 78610
Leonardo
Job Details: 09/16/2019
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site to test u it for left front burner not igniting correctly. Will order new burner head WPW10515455 and new burner caps W10881749. ; ordrng 1 W10881749 (BURNER CAP ) and 1 WPW10515455 (LF BURNER HEAD )
Near Wimberley, TX 78676
Kevin
Job Details: 09/13/2019
REFRIGERATOR FRIGIDAIRE LGHK2336TF Arrived on site and found water pressure exiting dispenser and ice production is very weak. Spoke with Electrolux tech line and they traced waterflow back to a failed filter. Customer will need to replace filter. also found freezing in the fresh food section produce drawer. Tech assist recommended removing air vent cover and blocking 50% of the airflow with permagum
Near Austin, TX 78731
Tyler B.
Job Details: 09/13/2019
REFRIGERATOR JENN-AIR JRTDE227W
Near Austin, TX 78734
Andy
Job Details: 09/13/2019
WASHER MAYTAG MHW5630HW0 "Arrived on site for washer not draining but only in normal cycle. All other cycles drain properly. Tested and inspected unit and could not find issue while on site. Checked for error codes and forgot F0-E2 oversuds code. Customer tech line and spoke with Leon (SR# 7725857075) Made aware of stated issue and what was found. Was instructed that unit seems to be operating as designed and to speak with customer on use and care, soap use and loading. And to also check hose and switch. Did as instructed. When checking hose and switch did find signs of failure with switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Austin, TX 78703
Joseph C.
Job Details: 09/13/2019
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for “uneven doors” complaint. Inspected unit and found that doors were not only uneven, they were mismatched. Cabinet was crooked and shims were used to straighten it. Ordering both doors, to ensure both doors are correct. Mullion ordered, as well. Office will set return schedule, due to factory having to manufacture new doors. No leaks detected, at time of service.; ordrng 1 13107887SQ (dor-fip ss (RIGHT)) and 1 13107888SQ (dor-fip ss (LEFT)) and 1 WP12722803AP (rail-mulln)"
Near Austin, TX 78737
Leonardo
Job Details: 09/13/2019
OVEN WHIRLPOOL WOD51EC0AS01 Arrived on site to test unit for unit not turning off. Test unit and found bad panel. Will need to order new panel W10864422. ; ordrng 1 W10864422 (PANEL )
Near Cedar Park, TX 78613
Lou
Job Details: 09/13/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher not draining. Upon further inspection, the customer advised that the unit is draining but there is condensation on the top of the inner tub. I found condensation on the top, both sides and the inner door. I placed the unit in diagnostics and tested showing no error codes. Using my multimeter, I connected on to the black wire at the junction box and tested amp draw from the components while testing. All components tested good and the element showed 7-9amps during wash and at the end of the cycle during dry time. I advised the customer of my findings and made recommendations for use and care and detergent and rinse aid use. No water leaks observed during service, job completed."
Near Smithville, TX 78957
Scott
Job Details: 09/13/2019
MICROWAVE GE DVM7195FL1DS "Arrived on site, replaced mag, cap ,diode . Heated cup of water to specs . Job complete . Took more quick pics of mounting ."
Near New Braunfels, TX 78130
Robert
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Arrived on job for complaints of not cooling. During testing found that the compressor is running but no frost pattern on evaporator has a seal system issue. Ordered parts. Sealed system technician needed for repairs. ; ordrng 1 CNOTE (SEAL SYSTEM TECH) and 1 TJ90SF8404 (PROCESS TUBE) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Near Austin, TX 78751
Joseph C.
Job Details: 09/13/2019
DRYER GE NO MODEL NUMBER
Near Round Rock, TX 78681
Al
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived to inspect refrigerator section cooling issues.Removed the deli drawer and noticed a massive ice buildup.Advised customer the unit will need to be defrosted 24/48 hours before servicing the unit
Near Pflugerville, TX 78660
Paul
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for the refrigerator with the ice flap not closing. I found the separator defective and the ice door hanging up when closing allowing warm air to enter the FC and cause frost build up. The separator needs to be replaced. Ordering W11163767 DOOR-ICE.; ordrng 1 W11163767 (DOOR-ICE)
Near Austin, TX 78751
Joseph C.
Job Details: 09/13/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for “no ice production” complaint. Inspected unit and found filler tube, in door, to have broken ice maker supply line heater wires. Ordering new water tube assembly. Return for repairs ordrng 1 W11230096 (tube-water)"
Near Cedar Park, TX 78613
Lou
Job Details: 09/13/2019
WASHER WHIRLPOOL WTW5000DW1 "arrived on site to inspect washer shutting off mid cycle. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed showing no error codes at the end of testing. I questioned the customer if they are continuing to pause the unit in spin cycle and they said they are because their clothing is getting twisted up. I advised the customer that the clothing is getting twisted up during wash/agitate cycle and not spin. I contacted Techline and spoke to Joel. I advised of my findings and Joel expressed to NOT stop the unit during spin cycle and to explain to the customer how to load the clothing properly by placing the clothing around the perimeter of the basket and clumped up and not on the center of the washplate. Joel advised to wash on Delicate cycle to reduce spin speeds. Provided File #7725858235. I advised the customer of techlines advice and explained how to load the unit and wh
Near New Braunfels, TX 78132
Kevin
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site and inspected refrigerator and found small amount of frost on the left-hand side just inside of door, took picture. Added silicone around the perimeter between the freezer liner and outer cabinet to remove any air gaps. Requested that customer continue to monitor refrigerator if issue continues a new freezer door will be needed. No water leaks from connections at time of service, job complete."
Near Austin, TX 78702
Wesley
Job Details: 09/13/2019
WASHER WHIRLPOOL WFW560CHW0 Arrived on site and found unit being overloaded causing off balance symptoms. All else checks good. Advised accordingly.
Near Lago Vista, TX 78645
James
Job Details: 09/13/2019
WASHER MAYTAG MVWB835DW4 Arrived on site and tested operation. I found off balanced load and drain pump error. Ran diagnostics and found pump getting clogged with debris. Instructed customer that the item being washed will have to be sprayed off to removed larger chunks of dirt and food before washing and recommended to run a washing machine cleaner in u it weekly. Unit operating as designed. Job complete
Near Austin, TX 78723
Scott
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRT111SFDW04 "Arrived on site for no cool fridge . Unit is out side of office under a shed . Plugged unit in , unit would just click and die . Replaced start relay and unit came on and stayed on . No water leaks detected at time of service . Job complete ."
Near Paige, TX 78659
Cliff
Job Details: 09/13/2019
WASHER MAYTAG MHW5630HC0 Arrived on site to diagnose a washing machine that is not cycling properly. Tested unit and found drain line to far in wall stand pipe causing unit to siphon fill water. Set drain line to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78739
Leonardo
Job Details: 09/13/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.
Near Austin, TX 78732
Andy
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL GS6SHEXNS00 "Arrived on site for refrigerator no lights. Tested and inspected unit and found bulb, socket and switch is good. Found failed control No water leaks present at time of service."
Near Austin, TX 78732
Andy
Job Details: 09/13/2019
WASHER WHIRLPOOL GHW9250ML2 While on site for refrigerator was asked to look at washer with dispenser and handle issues. Tested and inspected unit and found no issues with dispenser. Found door handle broken and missing. No water leaks present at time of service.
Near Austin, TX 78759
Paul
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRSA71CIHZ00 "Arrived onsite for the refrigerator making a rattling or buzzing noise. I ran the unit thru multiple test checking the sealed system components and the diffuser. I found the sealed system working as designed and all sounded normal. Ms stated that when the unit makes the noise she is hearing, the noise last for 6-7 seconds and it makes the noise when she opens the RC door. I ran test 3 and it was the diffuser the customer was hearing. I replaced the diffuser and tested it again. The unit was quiet and working as designed. Call complete."
Near Round Rock, TX 78664
Paul
Job Details: 09/13/2019
DRYER AMANA NED4655EW1 "Arrived onsite for the dryer to replace the previous diagnosed parts. I replaced the harness and tested the dryer. The unit is working as designed. I did find an issue with the customers receptacle, arcing internally. I advised the customer to call an electrician and have it checked before using the dryer. Call complete."
Near Lago Vista, TX 78645
James
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRS342FIAM02 Arrived on site and tested operation. I found no operation from ice maker. Found proper voltage to ice maker. Installed new ice maker and tested. Unit tests good. Job complete
Near Cedar Creek, TX 78612
Scott
Job Details: 09/13/2019
RANGE GE JGB700EEJES "Arrived on site for for propane company red tagging range .replaced valve . Used leaks detector on all connections , no leaks detected at time of service. Job complete"
Near Harker Heights, TX 76548
Arthur B.
Job Details: 09/13/2019
WASHER LG WM3670HWA "Arrived onsite to remove and replace control board. Removed board,reassembled and tested. Unit now works as designed. All water connections were dry at time of service."
Near West, TX 76691
Arthur B.
Job Details: 09/13/2019
DISHWASHER MAYTAG MDB4949SDZ0 Arrived onside for customer complaint of water not entering unit. Removed toe plate and found valve solenoid not opening. Removed and replaced water valve. Reassembled and tested. Unit now works as designed. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78744
Leonardo
Job Details: 09/13/2019
DISHWASHER WHIRLPOOL WDF330PAHS2
Near Austin, TX 78725
Joseph C.
Job Details: 09/13/2019
OVEN WHIRLPOOL WFG320M0BS0 "Arrived on site for “high CO levels” complaint. Per my previous diagnosis, removed and replaced burner bar and screws. Tested unit. Burner flame is burning more efficiently than before repair. No leaks detected, at time of service."
Near Marble Falls, TX 78654
James
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ Arrived on site and inspected unit for shorts. I found that the defrost heater had failed causing the odor. Installed new and tested. Unit tests good. Job complete
Near Jarrell, TX 76537
Thomas L.
Job Details: 09/13/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site replace broken pantry wire harness and jammed upper freezer basket brackets. Tested. All water connections were dry.
Near New Braunfels, TX 78132
Kevin
Job Details: 09/13/2019
OVEN JENN-AIR JJW2830WS02 "Arrived on site and inspected oven and found both are heating normally, all functions are operating as intended. Job complete
Near Austin, TX 78738
Leonardo
Job Details: 09/13/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for unit not draining. Test unit and found glass stuck in drain motor. Removed glass test unit and unit test good job complete no leaks present at this time.
Near Bastrop, TX 78602
Cliff
Job Details: 09/13/2019
RANGE GE JVM6175DKBB Arrived on site to diagnose a microwave that is not heating. Found magnetron and diode shorted out. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78750
Tyler B.
Job Details: 09/13/2019
REFRIGERATOR JENN-AIR JSC23C9EEM00 "Arrived on site for unit not making ice. Ran diagnostics and found ice maker thinking bucket was full, due to fault arm. Replaced ice maker, harvested and filled, and tested good. Pointed out to customer that they have no light in the freezer or fridge, will need lights to complete ; ordrng 1 CNOTE (PART AUTHO?) and 2 W11226500 (light)s"
Near Austin, TX 78727
Tyler B.
Job Details: 09/13/2019
MICROWAVE WHIRLPOOL WMH78019HZ0 "Arrived on site for unit with door issue and no heat, unit is a convection unit, and is installed a unique way with a tall cabinet, would need 2 tech to remove and re install unit. ; ordrng 1 CNOTE (2MAN) and 1 CNOTE (OFFICE RS )"
Near Georgetown, TX 78628
Thomas L.
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrive to install new door. Door is dented. See pictures.; ordrng 1 W11129497 (FLIP DOOR)
Near San Marcos, TX 78666
Robert
Job Details: 09/13/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived on job for complaints of washer not filling up with water. Ran diagnostics and found no issues with washer. It’s working to manufacture specifications. Explained to customer that the washer uses less water to wash and that it will not fill up to the top. Complete.
Near Austin, TX 78702
Wesley
Job Details: 09/13/2019
RANGE KITCHENAID KSEG950ESS2 Arrived onnsite and found faulty blower motor. Replaced blower motor and now everything is operating as designed. Advised customer on findings.
Near Buda, TX 78610
Robert
Job Details: 09/13/2019
WASHER WHIRLPOOL MVWC465HW2 Arrived on job for complaints of no cold water. Ran diagnostics and valve is working good. Found that the hot and cold water lines were reversed. Swapped the hot and cold hoses and washer tested good and no leaks detected. Complete.
Near Round Mountain, TX 78663
James
Job Details: 09/13/2019
WASHER WHIRLPOOL WFW8620HW1 Arrived on site and Lund f1e1 fault and unit would not function. Installed new control and tested. Unit now has f3e1. Verified connections and found to be good. Unit will need new control and pressure switch to complete repair. Call will need to be weighed for 2 hours; ordrng 1 W11352122 (CONTROL )
Near Leander, TX 78641
Jonathan
Job Details: 09/13/2019
DRYER WHIRLPOOL MEDE300VF1 "Arrived on site for dryer having error code F1 and not working. Inspected unit and work area. Found vent torn from wall, informed customer of vent. Performed diagnostics mode and verified error code. Tested voltage to unit and found within range. Tested incoming and outgoing voltage from control and no outgoing voltage. Found failed main control. Removed failed control and installed new. Repaired dryer vent at wall connection and added foil tape as a sealer. Tested operation and all tested good. Spoke with customer on vent cleaning.
Near Wimberley, TX 78676
Kevin
Job Details: 09/13/2019
DRYER WHIRLPOOL WED92HEFW2
Near New Braunfels, TX 78130
Robert
Job Details: 09/13/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on job for complaints of door not closing properly. During testing found that the door latch was not working properly replaced door latch and took the gasket off and reversed it and door worked fine. If problem continues recommend replacement of door gasket. Complete.
Near Leander, TX 78641
Jonathan
Job Details: 09/13/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for items freezing in RC. Inspected unit and work area. Found ice buildup on RC evaporator. Performed diagnostics mode and tested RC thermistor and found opened. Gained access to thermistor and removed. Measured resistance and found within range, found failure is with control. Added new thermistor and fan scroll, due to styrofoam and sell damaged when removing. Gained access to control, removed failed control and installed new. Tested all operations, all tested good. No water leaks detected."
Near Robinson, TX 76706
Arthur B.
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRS321SDHV02 Arrived onsite for customer complaint of SxS refrigerator not dispensing ice. Found ice bin housing cracked. Removed and replaced ice bin. Reassembled and tested. Ice now dispenses as designed. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78717
Lou
Job Details: 09/13/2019
MICROWAVE WHIRLPOOL WMH75021HZ1 "arrived on site to inspect microwave venthood fan issues. Upon further inspection, I turned the fan on and it was fairly loud. I checked the venthood filters and found a large amount of cooking oil/grease on them. I pulled the unit from the wall to inspect the fan motor and found a large amount of cooking oils on the fan wheels, motor and housing. I r,wow s and replaced the fan motor assembly and retested and it was much quieter. I advised the customer of my findings and recommended they clean the filters or purchase charcoal type filters. I re-taped the vent cover. Job completed"
Near Austin, TX 78750
Tyler B.
Job Details: 09/13/2019
DRYER WHIRLPOOL WED4850HW0 "Arrived on site for unit with no heat in auto dry, found heater not running in auto only in time. Replaced timer and tested good"
Near Austin, TX 78737
Leonardo
Job Details: 09/13/2019
VENTHOOD KITCHENAID KVWB606DSS1 Arrived on site to test unit for fan not working. Will need new blower will need 2 man job. ; ordrng 1 2MANJOB (2 MAN JOB )
Near Seguin, TX 78155
Robert
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRS311SDHB00 Arrived on job for complaints of not cooling. Put refrigerator into diagnostics and tested heater it works fine tested voltage from control it tested fine. Thermistor did not test good. Ordered parts . ; ordrng 1 W11203289 (UI) and 1 w10902214 (thermistor)
Near Waco, TX 76710
Arthur B.
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived onsite to install new door to top mount refrigerator. Removed and replaced door. Reassembled. Door now seats well to liner. No other issues found. No water source connected.
Near Round Rock, TX 78681
Al
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 "Arrived to inspect dispenser issues and water leaking from underneath the unit.Removed back cover, had the customer push the water paddle and noticed water pouring from a hole inside the cabinet next to the compressor.Customer opted to shut water supply off to unit and is going to look at purchasing another unit.All water lines were dry at the time of service Job complete"
Near Round Rock, TX 78665
Al
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect cooling and LED lighting issues.Confirmed the complaint and removed and replaced the control.Unit will need LED board or switches for freezer and top lights in ff section to work properly.To complete the lighting issues.; ordrng 1 CNOTE
Near Leander, TX 78641
Jonathan
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for refrigerator in garage having slow air leak out of freezer door. Inspected unit and work area. Found gap between cabinet and liner (see SD-QuickPic). Added whirlpool food grade silicone to cabinet. Tested door operation. Tested all other operations. All tested good, no water leaks detected."
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/13/2019
WASHER MAYTAG MHW3505FW1 Arrived on site for no operation. Entered diagnostics and reset control. Pre-programmed steps performed properly. Unit is now working properly. All water connections are dry.
Near Austin, TX 78747
Wesley
Job Details: 09/13/2019
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site and found unit arms obstructed. Removed obstruction and found unit operating as designed. Advised maintenance on findings.
Near Austin, TX 78758
Paul
Job Details: 09/13/2019
WASHER WHIRLPOOL WFW3090JW Arrived onsite for the washer that was displaying dEN and then wouldn’t power on. I found out that maintenance had moved the washer to their shop and it powered back up. I found the UI showing the dEN message in the display. I found the UI not responding correctly on all of the selections. I changed the UI and tested the unit. The selector on the UI would not respond now. I changed the CCU and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78758
Tyler B.
Job Details: 09/13/2019
DRYER WHIRLPOOL WED8500DC4 "Arrived on site for unit not turning on, found panel not responsive. Replaced panel and tested good"
Near Canyon Lake, TX 78133
Kevin
Job Details: 09/13/2019
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site and inspected washer and found error code F3E1 cleared code and confirmed pressure hoses clear, per tech sheet started washer on a small load and it filled normally and is progressing with the wash cycle. Recommended to customer that they monitor the washer and if issue happens again we will bring back pressure hose, pressure switch, air trap , Control and harness to ensure repair on the next visit"
Near Marble Falls, TX 78654
James
Job Details: 09/13/2019
OVEN WHIRLPOOL WEG745H0FS0 Arrived on site and tested unit for gas leaks. I found no leaks from supply or unit. I found bake off goiter harness broken and will need new to repair. ; ordrng 1 W11198972 (HARNESS)
Near Austin, TX 78738
Andy
Job Details: 09/13/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site for refrigerator doors needing adjustments. Tested and inspected unit and found issues with doors and with FC door gasket. Made adjustments and tested unit. All operations are normal. No water leaks present at time of service.
Near Austin, TX 78737
Leonardo
Job Details: 09/13/2019
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site to test unit for flames to high. Found bad regulator, replaced regulator test unit and unit test good no leaks present at this time."
Near Austin, TX 78747
Wesley
Job Details: 09/13/2019
DRYER MAYTAG MEDC465HW0 Arrived on site and replaced strike and catch. No change in operation. Advised customer on findings and normal operating.
Near Manor, TX 78653
Cliff
Job Details: 09/13/2019
WASHER WHIRLPOOL WTW8240YW0
Near Austin, TX 78702
Wesley
Job Details: 09/13/2019
DISHWASHER KITCHENAID KDTE234GBS0 Arrived on site and mounted washer and installed caps. Unit is now operating as designed.
Near Austin, TX 78717
Lou
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "arrived on site to inspect refrigerator not level. Upon further inspection, I found the unit has a shim at the back right wheel area. The customer did not want it there. I pulled the unit from its space and checked the floor to see if it’s level using my level. I showed the customer how the floor was not level and due to this, the unit would not sit level or square, which is why the shim is being used. I put the unit back in its space and re-leveled/squared the unit. Customer pointed out yellow streaks on the RC cabinet. I contacted Techline and spoke to Dave and advised of my findings. Dave said to take a blank sheet of paper and put it on the cabinet wall of the RC section ad see if the yellow streaks were still there and they were. Dave advised that it’s due to the LED lights and nothing can fix the issue. Provided File #7725856452. I advised the customer of my findings and techlines response. No water leaks observed during service, job completed
Near Canyon Lake, TX 78133
Kevin
Job Details: 09/13/2019
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site and replaced control diagnosed on previous visit, after replacement interior light is now operating normally, job complete"
Near Austin, TX 78733
Tyler B.
Job Details: 09/13/2019
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site for unit right door hitting oven handle, found unit was pushed in passed cabinets causing door to touch and cause dent, also found interior lights in rf section . Will need new modules to complete. Customer asked for door skin replacement Door ordrng 1 CNOTE (OFFICE RS ) and 1 W10799265 (door-skin) and 5 W10908166 (module)s"
Near Austin, TX 78744
Leonardo
Job Details: 09/13/2019
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site to test unit for damaged wrapped. Replaced wrapper test unit and unit test good job complete.
Near Leander, TX 78641
Thomas L.
Job Details: 09/13/2019
OVEN WHIRLPOOL WOS51EC0HS01 ordrng 1 W11296171 (CONSOLE)
Near Leander, TX 78641
Jonathan
Job Details: 09/13/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven door not shutting. Inspected unit and work area. Found door rubbing top left of oven. Removed door and found trim vent had improper screws to vent. Replaced vent screw with correct screws. Reinstalled door and tested door opening and closing operations. Tested all other operations. All tested good.
Near Kyle, TX 78640
Kevin
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and found icemaker in freezer has no production, replaced ice maker and found valve is actuating but there is no water. Used steamer to attempt to clear waterline this did not correct issue. Water line between secondary valve and icemaker is frozen/Blocked. Valve and fill tube with heater will need to be replaced.; ordrng 1 W11129435 (valve) and 1 W11238340 (FREEZER WATER FILL TUBE W HEATER )"
Near Round Rock, TX 78665
Al
Job Details: 09/13/2019
OVEN WHIRLPOOL WOD51EC0HS01 Arrived to inspect double oven fan error.Confirmed the error in diagnostics mode.Removed and replaced the upper blower and control.Reassembled and tested the unit and unit began operating as designed.Job complete
Near Austin, TX 78717
Lou
Job Details: 09/13/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "arrived on site to inspect dishwasher not draining. Upon further inspection, the customer advised that the unit is not draining or drying. I checked the disposal and the knockout plug was removed. I placed the unit in diagnostics showing no error codes. Continued with testing and during testing, I had my multimeter placed around the black wire at the junction box to test amp draw of the components. When the element came on during wash test, it showed the normal 7-9amps. The drain pump came on and I found water draining into the disposal. When the element came on at the end of testing, again, it showed 7-9 amps and no error codes at the end of testing. I demonstrated the element was getting hot by putting water on the element and listening to it sizzle. I made recommendations for use and care and recommendations for detergent/rinse aid use. No water leaks observed during service, job completed."
Near New Braunfels, TX 78132
Robert
Job Details: 09/13/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on job for complaints of dishwasher not draining. During testing found that drain pump is working fine but found that the plug in the disposal had not been knocked out. Knocked out plug and water drain out just fine. Complete and no leaks detected.
Near Round Rock, TX 78681
Al
Job Details: 09/13/2019
WASHER WHIRLPOOL WFW94HEXW2
Near Round Rock, TX 78681
Paul
Job Details: 09/13/2019
COOKTOP JENN-AIR JGCP436WP01 Arrived onsite for the back RR burner that lights but none of the burners will stop sparking after its lit. I confirmed what the customer was stating. I cleaned the ignitor tip with a wire brush and re-tested it. The burner worked as designed. Mr stated that it does this until it cools down so I stayed until everything was at room temperature and tested it again. The unit worked as designed every time I turned it on. Call complete.
Near Bastrop, TX 78602
Cliff
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found icemaker tray has separated from motor assembly. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Manor, TX 78653
Cliff
Job Details: 09/13/2019
DRYER WHIRLPOOL WED49STBW Arrived on site to diagnose a dryer that is not heating. Tested unit and found thermal cut out open and cutting power from heating element. Replaced cutoff and tested unit. Found all is working properly at this time.
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/13/2019
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site for no ice condition. Found failed pump and grid. Tested unit. All water connections dry.
Near Bastrop, TX 78602
Scott
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for no cooling . Ran temp checks found fresh room temp freezer 50–51 . Compressor is running very weak , barley feel. It runnning and hot to touch . Ice UI LF up on evap . Or much difference on test 5 when ramping up or down . Can hear a very faint gurgling from compressor . Will need compressor and evap,uv . Weigh 3 hrs ,drier ,port . Sr 775855520 ; ordrng 1 SERVICEPORT and 1 UVDRIER and 1 W10780378 (compressor) and 1 WEIGH3HRS and 1 WPW10239732 (evaporator)"
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site for fridge not dispensing ice. Pulled ice bucket out pulled cover for motor off tested motor. Found it was locked up replaced with new one ran unit 1 year warranty all water connections dry
Near Robinson, TX 76706
Arthur B.
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for customer complaint of no filter near the damper area. Advised customer that is a air filter that is an optional part. This unit does not have an air filter. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78703
Joseph C.
Job Details: 09/13/2019
ICE MACHINE KITCHENAID KUIC18NNTS1 "Arrived on site for “no ice production” complaint. Inspected unit and found recirculation line had disconnected from pump. Reconnected line to pump. Tested unit. Unit is now properly producing ice. Recommended customer clean unit with Whirlpool approved cleaner. No leaks detected, at time of service.