Service History 667 - Appliance Express

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXRE01

Near Austin, TX 78745

Jacob

Job Details: 04/24/2021

Arrived onsite for lights at the top of the unit and freezer had gone out. Looked at the unit and saw the lights were out. Module is still on order. Office to reschedule ; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Waco, TX 76705

Jonathan M

Job Details: 04/24/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced tracks and adjusters and tested unit. Unit is not working as designed. Call complete.

We serviced a

GE MICROWAVE

Model DVM71955F1SS

Near Georgetown, TX 78633

Lou

Job Details: 04/24/2021

"Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit with a cup of water for 30 secs. Once done, the water was room temp. Pulled the unit from the wall and tested the mag, cap, diode. Found the mag, diode open.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Georgetown, TX 78628

Lou

Job Details: 04/24/2021

"Arrived on site to inspect refrigerator water dispenser leaking. Upon further inspection, I tested the dispenser and found that water will drip after done dispensing. I removed and replaced the water fitting and retested and the unit is operating as designed with no further drips. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0ES2

Near Austin, TX 78705

Jacob

Job Details: 04/24/2021

"Arrived onsite for unit not heating in the oven. Tested unit. Unit would not heat. Checked voltage, unit got 240v. Checked bake and broiler and fuse, all Checked good. Found the control needed to be replaced.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB0

Near Kyle, TX 78640

Jacob

Job Details: 04/24/2021

Arrived onsite for unit not having any power. Checked the u it. Upon further investigation. Found that the fuse went out. Replaced fuse. However could not test the unit as the unit had no power coming from the outlet. Let customer know to contact an electrician. No issues at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS4

Near San Marcos, TX 78666

Andrew

Job Details: 04/24/2021

Arrived on site to test unit for grease build up on cabinets above microwave. Found damper door was obstructed preventing proper ventilation. Also found cabinet doors are sticking out above grille vent area causing grease build up. Unit is operating as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Georgetown, TX 78626

Lou

Job Details: 04/24/2021

"Arrived on site to install previously diagnosed and ordered part. Pre previous techs diagnosis, I removed and replaced the inlet valve and tested. I found a good amount of ice in the bin and the ice maker with ice in it. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near New Braunfels, TX 78130

Andrew

Job Details: 04/24/2021

"Arrived on site to test unit for not draining properly. Found actuator was not hook into shifter. Replaced actuator. Tested unit, unit works good. No leaks detected. Job complete."

We serviced a

KENMORE WASHER

Model 110.246323

Near Buda, TX 78610

Jacob

Job Details: 04/24/2021

Arrived onsite for unit not drain ping and spinning. Checked drain pump. Nothing clogged in the in the drain pump. Upon further inspection. Found that the lid switch was broken. Replaced lid switch. Tested unit. Unit tested unit tested good. No leaks at this time. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near New Braunfels, TX 78132

Andrew

Job Details: 04/24/2021

"Arrived on site to test unit for error code f3e0(open sensor). Sensor was not open but replaced anyway. Tested unit, same error code prompting. Continuity through harness is good. Resistance from senor is good. Needing control to fix unit. Office to reschedule. ; ordrng 1 W11317846 (cntrl-elec)"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Austin, TX 78745

Jacob

Job Details: 04/24/2021

Arrived onsite for unit being erratic. Put unit in diagnostics for error codes. Found F5E1 lid switch fault. Put unit though automatic diagnostics 2 times. Error code disappeared. Could not find issue with the unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near New Braunfels, TX 78130

Andrew

Job Details: 04/24/2021

"Arrived on site to test unit for frost buildup in FC. Found gasket in pantry door not sealing properly causing air leak into FC from return vents. Found pantry rails were off on right side causing gap. Fixed rails, tested unit, unit works good. Customer also complained of ice maker stopped working. Found cube kept feeler arm up in the off position preventing ice maker from completing cycle from thinking ice bin was full. No leaks detected. Job complete."

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Georgetown, TX 78633

Lou

Job Details: 04/24/2021

"Arrived on site to inspect washer not spinning/draining. Upon further inspection, I placed the unit in diagnostics showing error code F0E2-Suds. Cleared the code and continued with testing. The unit operated as designed with no further error codes. I manually drained the unit and checked the WL sensor/tube and found it clear. I found where water has been leaking from the dispenser and water streaks on the right side unit under the console (photos). Per service pointer W11481741, I am ordering the dispenser assembly and due to the error code, I am ordering the WL sensor. Office to,schedule return service and will return with all prescreened parts. No water leaks observed during service other than the dry water streaks present.; ordrng 1 W11465533 (Dispenser assembly) and 1 W11316246 (WL sensor)"

We serviced a

GE RANGE

Model CGS990SET7SS

Near San Marcos, TX 78666

Andrew

Job Details: 04/24/2021

"Arrived on site to replace control and TOD. Installed parts, tested unit, unit is now receiving proper voltage. Igniter actually blew while testing. Needing lower oven igniter to complete. Office to reschedule.; ordrng 1 WB13K10043 (range igniter glow b)"

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ0

Near Georgetown, TX 78633

Lou

Job Details: 04/24/2021

"Arrived on site to inspect washer lid lock light flashing. Upon further inspection, I found the lid lock light on. I placed the unit in diagnostics and checked for codes and found F1E1-control. Cleared the code and continued with testing. Unit operated as designed in diagnostics. Tested the control at the J7 connector and got 125V. Tested at the J2 connector and did not get the recommended voltage DC. Tested the lid latch at connector J15 and it was within range of ohms. No water leaks observed during service, job completed."

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFE05

Near Gatesville, TX 76528

Jonathan M

Job Details: 04/24/2021

Arrived on site for refrigerator that?s still not cooling properly. Inspected unit and work area. Found the freezer temperature at 40?. Checked pressures and found the low side sitting in a vacuum at -20 psi in the high side sitting at 75 psi. This would indicate low refrigerant in the unit. Used a black light to check for a leak and found no indication of any leaks at the evaporator or underneath the unit. Added some refrigerant charge and unit held pressures for over 35 minutes. Advise customer to keep an eye on it and to advise if there are further problems. Unit began to cool and was down to 35?F prior to leaving. Call complete.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH05

Near Waco, TX 76705

Jonathan M

Job Details: 04/24/2021

Arrived on site for a refrigerator that has a gasket that separating and a freezer door that won?t close properly. Inspected unit and work area. Found the freezer door had not been aligned prior to the screws going in. Adjusted the door to form better fitting. Found refrigerator door gasket not completely pressed in causing the gasket to pull out when the door was open. Re-positioned gasket and tested unit. Unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIHZ01

Near New Braunfels, TX 78130

Andrew

Job Details: 04/24/2021

Arrived on site to test unit for no water. Door harness tested good. Water pressure is correct at 55psi. Valve is not opening up to ice maker or dispenser. Needing valve to fix issue. Office to reschedule.; ordrng 1 W11512399 (INLET VALVE) and 1 WPW10341320 (valve-inlt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHB01

Near New Braunfels, TX 78130

Andrew

Job Details: 04/24/2021

"Arrived on site to test unit for leaking from front of FC. Found drain tube was obstructed with foam. Cleared drain tube. Tested unit, unit works good. No leaks detected. Job complete."

We serviced a

KITCHENAID ICE MACHINE

Model KUIS18NNJB8

Near Waco, TX 76708

Jonathan M

Job Details: 04/24/2021

An ice machine that is not making ice. Inspected area. Tested unit in at icemaker running as designed except cooling. Checked condenser for lint build up and found minimal build up. Inspected compressor and found rust build up and a hissing spun on one of the evaporator lines. Spoke to PR and he advised to order all sealed system components since the unit lost all refrigerant. Ordering parts and office will need to contact AHS for authorization and contact the customer for a return date if authorization is given. ; ordrng 1 W10843121 (filter dryer) and 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Waco, TX 76708

Jonathan M

Job Details: 04/24/2021

Arrived on site for refrigerator that?s not making ice. Inspected unit and work area. Found the unit halfway stuck in a harvest and not moving. Went to jump the icemaker and found the unit attempting to turn but not actually turning. Checked voltage going to the icemaker and found proper voltage. Ordering icemaker and office will need to contact the customer for a return date due to out of stock and PSP items. ; ordrng 2 W11284458 (icemaker)s

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ4

Near Lorena, TX 76655

Jonathan M

Job Details: 04/24/2021

Arrived on site for a microwave that won?t turn off the hood lamp. Inspected unit and work area. Found the unit not cycling power as it should to the light. Replaced control and tested unit. Unit begin working as designed. Call complete.

We serviced a

IKEA DISHWASHER

Model IDF330PAGW0

Near Georgetown, TX 78626

Lou

Job Details: 04/24/2021

"Arrived on site to inspect dishwasher not working. Upon further inspection, I found power to the unit. Placed it in diagnostics showing error code F4E3. Cleared the code and continued with testing. The motor failed to operate. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WOD51EC0HS01

Near Liberty Hill, TX 78642

Tommy

Job Details: 04/23/2021

"Arrived onsite for unit console staying on not cancelling and screen blanking. Upon arrival found unit hard to get into diagnostics as UI relays were sticking UI screen also had streak running through, checked connection. Connection is good. Ordering UI and control. Office to reschedule upon receiving parts.; ordrng 1 W11297709 (Console)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Austin, TX 78751

Jacob

Job Details: 04/23/2021

Arrived onsite for unit still giving F9E1 error code. Went ahead and replaced the the vent. Tested unit in diagnostics 2 times. No error code returned. No leaks at this time. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBL1

Near Austin, TX 78746

Richard

Job Details: 04/23/2021

Arrived onsite for the dishwasher not working properly. Replaced the sump and pump motor and heating element. Dishwasher tested good and no leaks detected complete.

We serviced a

WHIRLPOOL FREEZER

Model GAFZ30FDGB01

Near Georgetown, TX 78628

Jimmy J.

Job Details: 04/23/2021

"Arrived on site for Customer states gasket is not sealing properly at the top and getting ice build-up. Found top of door gasket was well seated in the door, but not molding to the fridge cavity as designed. With this, frost build up was taking shape in this area of the top cavity section. Used heat gun to reshape the gasket against the cavity to allow for a proper seal. Inspected remainder of gasket to ensure it was seated and sealing properly. The remainder of the gasket is seated and sealing as designed. Took a short piece of foil tape to hold the door shut for 24 hours and allow new seal at top of fridge to set. Fridge running as designed. Job completed."

We serviced a

KENMORE DRYER

Model 110.6613241

Near Austin, TX 78737

Brandon

Job Details: 04/23/2021

"Arrived on site for customer complaint of unit not starting a cycle, found element shorted to ground and blown thermal fuse. I replace element and fuse, unit tested good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Austin, TX 78729

David Z

Job Details: 04/23/2021

"Arrived on site to follow up on dishwasher that was leaking. On arrival customer told me the leaks had stopped when they turned down the valve on their wall. Checked water pressure and found 98 psi of water at inlet valve. Used clear door and found that when the unit fills it is spraying out the inlet hole due to the high pressure, and causing the water level to be high. Reduced valve and pressure and unit is now longer leaking. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV01

Near Austin, TX 78725

Kevin

Job Details: 04/23/2021

"Arrived on site and inspected refrigerator and found no ice production, found fill tube is frozen and cleared it. Prescreened Icemaker broken in box. Also found water dispenser flow is weak, removed filter and added a bypass and dispenser is now correct. Cycled original Icemaker and it will now run and filled with water. If issue continues will need a new Icemaker"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF130PAHB1

Near Jarrell, TX 76537

Wesley

Job Details: 04/23/2021

Arrived onsite and repaired unit operating with water hose kink. Restored water to unit to repair functionality. All checks good.

We serviced a

KITCHENAID OVEN

Model KSGG700ESS0

Near Dale, TX 78616

Noah D

Job Details: 04/23/2021

"Arrived on site to inspect unit for not heating, upon inspection found the unit lit but extinguished itself immediately, checked polarity and found 48v on one side and 70v on the other, customer must have outlet fixed. Tested on a good outlet with no problems.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS00

Near New Braunfels, TX 78132

Andrew

Job Details: 04/23/2021

Arrived on site to replace valve from previous diagnosis. Found unit was misdiagnosed. Inlet tube is obstructed preventing unit from receiving water. Attempted to clear line with no success. Needing inlet tube.Office to reschedule; ordrng 1 W11257051 (tube-water)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C5EXB02

Near Austin, TX 78759

Brandon

Job Details: 04/23/2021

"Arrived on site for customer complaint of unit not cooling in freezer and not cold enough in fresh food section, found fans running, but compressor was not running, I activated compressor test and gained access to evaporator. Evaporator had a good frost pattern after about 10 minutes of running, found control boards failed.

We serviced a

WHIRLPOOL RANGE

Model WEG730H0DS0

Near Hutto, TX 78634

Jimmy J.

Job Details: 04/23/2021

Arrived on site for FLASHES ERROR CODE F8E0 - MIGHT NEED A BLOWER/ W11107275 - WONT TURN ON OVEN AT ALL. Unplugged oven to reset. Placed in bake to preheat to 350. Once oven reached 175 F8E0 came up as expected. Ran diagnostics and three error codes were stored all F8E0. Cleared error codes.Removed blower fan and installed new blower fan. Ran preheat at 350 and oven reached preheat. Allowed an additional five minutes to ensure oven was working s designed. No faults during preheat through high and low temps. Oven heating as designed. Job completed.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Georgetown, TX 78626

Jimmy J.

Job Details: 04/23/2021

"Arrived on site for For the past 2 weeks, we have noticed an increasing occurrence of a very loud, grinding sounding noise. It was typically at the end of the spin cycle but now we sometimes hear it sooner. Placed in diagnostics and no error codes came on. Customer stated that they ran the washer recently and the noise went away. Placed in auto cycle and washer is running as designed without issue or noise. Inspected cam, actuator, and belt. All components looked good. Nothing was loose or not properly secured. No grease upon inspecting undercarriage either. Based on the noises I will be ordering a new belt to install upon return visit and returning with all parts JIC. Customer will take a video if the noise comes back. ; ordrng 1 W10808317 (Belt)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0EW

Near Georgetown, TX 78628

Jonathan S

Job Details: 04/23/2021

Arrived on site to install previous diagnosed part. Removed failed wire harness with terminal block. Installed new. Customer did not have power cord on hand. Was not able to test operation. Spoken with customer on power cord and how to install. Job completed.

We serviced a

MAYTAG WASHER

Model MVWB880BW0

Near Round Rock, TX 78664

Matthew

Job Details: 04/23/2021

"Arrived onsite for washer error code. Upon arrival found R51 RPS failure. Tried putting unit in auto test but was unsuccessful, unit stopped with error code. Ran manual test spin and found bearings failed

We serviced a

WHIRLPOOL MICROWAVE

Model AMV2307PFB

Near Manor, TX 78653

Jacob

Job Details: 04/23/2021

Arrived onsite to replace part ordered by previous tech. Replaced transformer and capacitor and diode. Tested unit. Unit tested good. No issues at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model KEMS309BSS00

Near Leander, TX 78641

Jonathan S

Job Details: 04/23/2021

"Arrived on site to install previous diagnosed parts. Removed microwave appliance manager and installed new. Removed failed sensor and installed new. Tested operation and found error no longer appearing but does not heat. Will need inverter and mag. Removed failed mag and inverter and installed new. Tested operation, found unit heating. Reinstalled unit and tested operation. All tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Andice, TX 78628

Jonathan S

Job Details: 04/23/2021

"Arrived n site for refrigerator not producing ice. Performed diagnostics and attempted to cycle ice maker. Measured voltage at connector and found none. Went to remove ice maker and found bad connection at back FC wall. Contacted ice maker and checked for secure connection. Monitored ice maker cycle. All tested good, no water leaks detected."

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY04

Near Austin, TX 78730

Luis

Job Details: 04/23/2021

"Arrived on site for ice build up. Found fresh food evaporator not defrosting,diagnosed a defective thermistor,defrosted evaporator replaced thermistor and fan scroll. Changed defrost setting to basic.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Austin, TX 78752

Scott

Job Details: 04/23/2021

"Arrived on site for washer knocking and leaking . Ran diagnostics unit kicked me out several times . Unit never got into full spin during diagnostics. Ordering console ,control, dispenser , will need second man . Call to set return ; ordrng 1 TWOMAN and 1 W11325580 (CONSOLE ) and 1 W11465532 (DISPENSER )"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Hutto, TX 78634

Jimmy J.

Job Details: 04/23/2021

"Arrived on site for Has occurred since day 3 of receipt and ever weekend of washing since that there is banging that makes extreme loud knocking sound and causes intense shaking of washing machine and movement of washing machine during spin cycle, also on two occasions this has also leaked water and I do not know from where Also, I have tried different load sizes, different load cycle options and so many other adjustments and this doesn?t seem to stop the shaking. Placed in diagnostics and got error code F0E5 (off balance load). Ran high speed spin test and basket is spinning as designed. I did hear a clicking noise while in high speed spin. Found service pointer W11520474 regarding noises from the ACU control. Removed control and installed new control. Ran high speed spin and noise is gone. Washer working as designed. No leaks detected. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Niederwald, TX 78640

Noah D

Job Details: 04/23/2021

"Arrived on site to inspect unit for not making ice, upon inspection found the icemaker did not move when tested but was full of ice, harvest did not complete. Icemaker was not the correct model. Ordering correct icemaker. Office to reschedule ; ordrng 1 W11284458 (ICEMAKER )"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW1

Near San Marcos, TX 78666

Andrew

Job Details: 04/23/2021

"Arrived on site to test unit for lid latch/magnet missing. Was sent with two parts but one had an empty bag. Replaced magnet, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Austin, TX 78731

Luis

Job Details: 04/23/2021

"Arrived on site for food freezing and no ice. Checked icemaker diagnosed a frozen fill line in liner wall customer will need to defrost the freezer to clear fill line. Powered unit off,unplugged damper,powered unit on with damper door closed found cold air migrating around housing. Added sealer in gaps between housing and liner,no air migrating with damper door closed.

We serviced a

LG WASHER

Model WT1101CW

Near Round Rock, TX 78681

David S

Job Details: 04/23/2021

Arrived on site for washer not draining. We inspected the unit and work area. We tested the unit and found the drain pump humming but not draining. We gained access to drain pump and found it clear of debris. We found the drain pump impeller spinning freely and not attached.We installed the new drain pump. We retested the unit and found it working as designed.

We serviced a

GE DISHWASHER

Model GSD4000N20BB

Near Jarrell, TX 76537

Wesley

Job Details: 04/23/2021

Arrived onsite and replaced clogged drain hose to repair unit draining problem. Unit is now operating as designed. All checks good.

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Florence, TX 76527

Cliff

Job Details: 04/23/2021

Arrived on site to diagnose a washer that is not responding to user input. Found all is functioning properly at this time and no error codes were saved in control. Advised homeowner that ui is electrostatic and pushing buttons to hard can cause panel to malfunction.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS00

Near Austin, TX 78729

David Z

Job Details: 04/23/2021

"Arrived on site to diagnose oven with dead control panel. On arrival customer informed me a self clean was done on the lower oven. Found thermal fuse open. Replaced thermal fuse. Unit powered on and all elements are working as designed. Checked fans and found both fans blowing well. All is working as designed at this time, fuse overheated due to self clean. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM11

Near Liberty Hill, TX 78642

Tommy

Job Details: 04/23/2021

Arrived onsite for refrigerator freezing everything. Upon arrival RC was 21 degrees and FC at 13 degrees. Found damper door operating in tests. Pulled unit found thermistors reading correctly at control pin 5 1 and 2 for rc 3 and 4 for rc. Unit control needed. Replaced control and tested. Unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Kyle, TX 78640

Noah D

Job Details: 04/23/2021

"Arrived on site to inspect unit for not cooling correctly, upon inspection found the unit was at 29 degrees in freezer, uncovered evap and found a bad frost pattern caused by restrictions or compressor issues, ordering parts to fix issues. Office to reschedule ; ordrng 1 2188823 (EVAP ) and 1 978027 (ACCESS) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10168473 (COMPRESSOR AND UV ) and 1 W10771114 (DRIER )"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Georgetown, TX 78633

Cliff

Job Details: 04/23/2021

"Arrived on site to diagnose a washer that is not spinning properly. Found rotor bolt loose, preventing proper spin. Tightened bolt and tested unit. Found all is functioning properly at this time and no leaks were found at time of service."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Austin, TX 78759

David Z

Job Details: 04/23/2021

"Arrived on site to diagnose washer that customer says is not filling properly with water. On arrival checked for error codes and found 0 codes present. Called tech line and spoke with Joel, SR7730592279. Joel advised that if there are no errors present and the unit is filling it is working as designed. I set the cycle to heavy and deep water and ran it twice. Customer says the unit never fills that much normally, it fills less. Advised customer that the fill level was even a little high, but these are low water consumption units and they do not fill with water to the top of the basket. Unit fills enough to wash clothes thoroughly and that loads need to be loosely dropped in, and not packed or stuffed. Advised the tenant of use and care. No mechanical issues found at this time and all is working as designed. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WGD6400SW1

Near Austin, TX 78725

Kevin

Job Details: 04/23/2021

"Arrived on site and inspected dryer and found it is heating properly, took two videos. Took another video of airflow with vent disconnected. Took another video with vent connected showing restricted airflow on airflow meter and elevated temperatures in dryer due to lack of airflow. There is no issue with the dryer went to the exterior will need to be clean/clear properly before dryer is used again. If dryer is used again before it is properly cleaned damage to the dryer can be done by overheating.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ00

Near Cedar Park, TX 78613

Justin

Job Details: 04/23/2021

Arrived on site to install previously diagnosed parts. I installed the new inner door and pads. I could not test the unit due to customer having sink and plumbing being worked on at the time of service. I did make sure the UI was working before departure. Call complete.

We serviced a

KITCHENAID MICROWAVE

Model KOCE900HSS02

Near Austin, TX 78746

Richard

Job Details: 04/23/2021

Arrived onsite for the wall oven not heating. Took wall oven out and took apart the panels. Replaced the blower fan motor and control board. Taped the power cord to the back of the oven so I can push oven back in all the way with no issues. Installed oven and it tested fine and its heating with no error codes coming on. But during testing the console would reset itself during the preheating. And the buttons would not respond to my demands. Had to reset the oven and the after reset the display was flickering. Will need to replaced the console and need to advise customer on the whirlpool app and updates. Ordering parts and office to schedule ; ordrng 1 W11396218 (Console)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2868TF2

Near Belton, TX 76513

Tyler

Job Details: 04/23/2021

"Arrived on site for fridge making loud noise. Upon arrival I found noise was present and coming from fan motor behind. Upon further inspection I found cause was due to fan seals around ice box were going bad causing ice to form around fan which then shredded the ice and through it into ice bin. After repair found ice motor fan functioning as designed and no longer making noise call complete."

We serviced a

GE REFRIGERATOR

Model GSS25KGPDBB

Near Austin, TX 78733

Richard

Job Details: 04/23/2021

Arrived onsite for the refrigerator not dispensing cube ice and not dispensing water. During testing found that the water dispenser is working just fine. But the solenoid that controls the cube and crushed selection is not working. It is getting voltage but not working. Ordering parts and office to schedule ; ordrng 1 WR55X10315 (UI control) and 1 WR17X11628 (Cover motor solenoid) and 1 WR2X7309 (Cover) and 1 WR62X23154 (Solenoid kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Austin, TX 78727

Matthew

Job Details: 04/23/2021

"Arrived onsite for fluctuations in temperature. Upon arrival found unit is functioning properly. Fridge and freezer temperature are good and unit is producing ice. Customer is recording temperature with thermometer. Explained to customer that that type of thermometer is not accurate for gauging temperature. It is slow to acclimate to actual temp. The fluctuations seem to be a result of the unit defrosting, which is normal. Checked condenser fan and coils. Cleaned coils for customer. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM704KPS

Near Austin, TX 78717

David S

Job Details: 04/23/2021

Arrived on site to install previous diagnosed parts. We gained access to the vent assembly and replaced it with new. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Austin, TX 78750

David Z

Job Details: 04/23/2021

"Arrived on site to install previously diagnosed adapter to resolve ice building in FC. Installed new adapter and retested, along with defrosting ice from fan. Unit was set for 8 hour defrost. Retested. Unit is no longer making noise. Customer will follow up if issue returns. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB1

Near Manor, TX 78653

Jacob

Job Details: 04/23/2021

Arrived onsite for door not staying shut during use. Looked at the strike. Noticed the strike was straight out and not making good contact with the latch. Bent the strike down. Tested door. Door staying shut during a diagnostics cycle. No leaks at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDW0

Near Leander, TX 78641

Justin

Job Details: 04/23/2021

Arrived on site for a washing machine leaking from the front. Upon further inspection I found the bellow visibly torn and causing the leak I am ordering the part. Office to reschedule.; ordrng 1 W11106747 (Bellow)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near San Marcos, TX 78666

Andrew

Job Details: 04/23/2021

"Arrived on site to test unit for not releasing rinse aid. Replaced dispenser(WPW10671905) with truck stock. Tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIO338HSS00

Near Austin, TX 78703

Luis

Job Details: 04/23/2021

"Arrived on site for a defective drain pump. Replaced drain pump,tested drain pump,water draining to sewage correctly customer will have installers install new tubing to sewage line."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Georgetown, TX 78628

Tommy

Job Details: 04/23/2021

Arrived onsite for previously diagnosed parts. Replaced pressure hose and tested. Unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT118FFFH05

Near Austin, TX 78702

Luis

Job Details: 04/23/2021

"Arrived on site for defective harness,installed a new harness,ran diagnostics heater powered on."

We serviced a

WHIRLPOOL RANGE

Model WOS51EC0HS00

Near Leander, TX 78641

Justin

Job Details: 04/23/2021

"Arrived on site for an unresponsive oven. Upon further inspection I found the UI not responding to touch. Although it was lit up. I cycled the power at the breaker and found the unit now being responsive. I found two labels for the oven and found one kept breaking, I am not sure if it is connected. However, one of them switched the oven on and off. I put the unit into diagnostics mode and found stored error code F6E4 for UI to control status. I activated each load and found no change in the status. I preheated the oven and found no change in the unit. I quoted the customer for the ACU per the tech sheet instructions. I did advise the customer his breaker situation tied to the oven is strange and let him know it could possibly be playing into it. I also advised the customer once the ACU is replaced there is a possibility of needing to replace the UI.

We serviced a

WHIRLPOOL COOKTOP

Model JED8430BDB

Near Austin, TX 78750

David Z

Job Details: 04/23/2021

"Arrived on site to install previously diagnosed parts to resolve dead blower motor. Replaced motor and retested and unit still did not power on. Found voltage coming out of switch at 120, but as soon as motor tries to draw it drops voltage. Replaced switch and motor both. tested and unit is now blowing as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KUIX505ESS1

Near Austin, TX 78703

Scott

Job Details: 04/23/2021

Arrived on site for ice maker making too much ice . Found bin thermistor not ohm properly . Ordering thermistor. Also customer needs filter, ordering filter Call to set return ; ordrng 1 F2WC9I1 and 1 WPW10511923 (BIN )"

We serviced a

KITCHENAID REFRIGERATOR

Model WRV996FDEE00

Near Manor, TX 78653

Jacob

Job Details: 04/23/2021

Arrived onsite for unit not making ice. Tested unit. Found that the ice maker was bad. Replaced ice maker. Tested ice maker for harvest and made it all the way. Also tested for water fill test. And it filled with water. No leaks at this time. Job complete

We serviced a

KENMORE DRYER

Model 110.6072799

Near Austin, TX 78731

Scott

Job Details: 04/23/2021

"Arrived on site for dead dryer . Found thermal fuse had blown . Replaced fuse . All other fuses,thermostats,heater checked normal. Clean lint out from unit . All checked normal with dryer . Recommended getting exterior exhausted cleaned .

We serviced a

GE DISHWASHER

Model GDT695SMJ0ES

Near Leander, TX 78641

Lou

Job Details: 04/23/2021

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the pump wash kit and diverter kit and tested. Unit is operating as designed with no further leaks. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lorena, TX 76655

Jonathan M

Job Details: 04/23/2021

"Arrived on site for a washing machine that?s making a clicking in clanking sound. Inspected unit and work area. Confirmed customers complaint and checked underneath unit. Found the cam and the shifter not engaged. For the service pointer on this unit, issues with the shifter and the shifter need to be replaced. Used a truck stock shifter to replace the new updated part. Tested unit and both manual spin and agitation. Unit is now working as designed. Call complete."

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near New Braunfels, TX 78130

Jonathan S

Job Details: 04/23/2021

Arrived n site for microwave not heating. Removed unit and tested operation. Measured amp draw and found high voltage side not drawing voltage. Found failed control. Removed control with capacitor and diode and tested operation. Found unit still not heating. Traced voltage and found bad terminal connection to right side door switch. Adjusted connection and insured that connection was tight. Tested operation and found heating. Installed unit and tested again. All tested good. Spoke with customer on service performed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78756

Jacob

Job Details: 04/23/2021

"Arrived onsite for unit not cooling in the refrigerator. Looked at unit. Saw some ice buildup. Opened up evaporator in refrigerator and saw the ice build up. Concluded that the thermistor inside of the refrigerator evaporator cover was bad. Didn?t have refrigerator evaporator, part is still on order. Office to reschedule"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Cedar Park, TX 78613

David S

Job Details: 04/23/2021

Arrived on site for fridge not cooling and making a grinding noise. We inspected the unit and work area. We found the thermistors showing the proper temp in all compartments. We gained access to the freezer evaporator and found it covered in ice. We removed the ice box fan and found it in cased in ice. We cleared the ice from the ice box fan. We tested the wiring harness for the freezer and found the thermal fuse for the heating element open. We tested voltage to the freezer chassis and found 120 vac. I called no spoke to CS. We replaced the evaporator wiring harness. We tested the evap harness and found good continuity through out. The fridge is now going through defrost properly. Job complete.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS00

Near Cedar Park, TX 78613

Justin

Job Details: 04/23/2021

I ran all of the loads in diagnostics for a while to see if it would trigger anything and did not. I gained access to the control and found all connectors connected properly. I gained access to the back of the unit and found the plug on the external pump was slightly out and I adjusted it. I found proper voltage at the wall.He advised it is possible the pump plug caused it. He advised due to no issue or mechanical failure at the time of service to not replace anything. I advised the customer of my findings. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIHV00

Near Dripping Springs, TX 78620

Brandon

Job Details: 04/23/2021

"Arrived on site for customer complaint of unit not maintaining proper temperature, I found failed UI control, I replaced UI control, unit tested good."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Andice, TX 78628

Justin

Job Details: 04/23/2021

Arrived on site for a range with a dented control cover. I installed the new cover and the unit no longer has any damage. Call complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDM0

Near Buda, TX 78610

Robert

Job Details: 04/23/2021

Arrived on job for complaints of not washing. Found wire nuts damaged at power box. After replacement test operation. No leaks detected at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Georgetown, TX 78633

Lou

Job Details: 04/23/2021

We serviced a

WHIRLPOOL MICROWAVE

Model MH1170XSS1

Near Harker Heights, TX 76548

Wesley

Job Details: 04/23/2021

"Arrived onsite for microwave intermittently not heating. return with mag cap diode, door switches and control.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Georgetown, TX 78633

Cliff

Job Details: 04/23/2021

Arrived on site to replace previously ordered parts for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2625TS0

Near Georgetown, TX 78626

Jimmy J.

Job Details: 04/23/2021

"Arrived on site for NO ICE OR WATER COMING OUT - NOT MAKING ICE AND WATER WILL NOT DISPENSE. Tested water dispenser and valve was not calling for water. Removed valve and replaced with new valve. Tested water at dispenser and valve was calling for water now, but was still not coming from dispenser. Removed filter and installed new filter. Water dispenser is dispensing water as designed. No leaks detected. Job completed."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Kyle, TX 78640

Noah D

Job Details: 04/23/2021

"Arrived on site to inspect unit for not washing when button is pressed, upon inspection I found the main story button did have a delay, replaced control and all functions returned. Calibrated. Complete"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2622MQJ

Near Austin, TX 78727

Matthew

Job Details: 04/23/2021

"Arrived onsite for refrigerator ice maker not making ice. Upon inspection found faulty ice maker. Replaced ice maker, tested unit and unit is functioning properly. Harvest and fill completed. Did notice a small leak/drip from the spout connection. Residents will notify landlord to correct issue. Left water supply off for safety. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS00

Near Austin, TX 78703

Luis

Job Details: 04/23/2021

Arrived on site for Defective icemaker replaced icemaker powered unit on icemaker ran through a harvest past icemaker filled with water

We serviced a

LG WASHER

Model WT5680HVA

Near Georgetown, TX 78633

Cliff

Job Details: 04/23/2021

Arrived on site to diagnose a washer that is leaking. Found evidence of over sudsing and water all around top of tub ring. Advised homeowner on findings and no further repairs needed.

We serviced a

KITCHENAID COOKTOP

Model KCGS350ESS00

Near Lakeway, TX 78738

Brandon

Job Details: 04/23/2021

"Arrived on site for customer complaint of burner flames not low enough on simmer, I found all valves were adjusted to lowest setting, unit tested good.

We serviced a

WHIRLPOOL DRYER

Model WGD8620HC1

Near Austin, TX 78733

Richard

Job Details: 04/23/2021

Arrived onsite for the dryer not drying properly and getting a gas smell. During testing found that the vent is still clogged. I used the vent tester that I was provided. The vent being clogged is causing the smell which is the exhaust smell and causing the longer than normal dry times. Advised customer to have someone clean out the vent.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Georgetown, TX 78633

Lou

Job Details: 04/23/2021

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the motor, belt and splutch kit and tested in diagnostics. Unit is operating as designed. Tested unit in manual test mode in high speed spin and the unit continues to operate as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Manor, TX 78653

Jacob

Job Details: 04/23/2021

"Arrived onsite to replace parts ordered by previous tech, as tech line recommendations. Replaced parts. Tested unit. Unit tested good. No leaks at this time. Job complete"

We serviced a

MAYTAG WASHER

Model MvWB765FW0

Near Lockhart, TX 78644

Noah D

Job Details: 04/23/2021

"Arrived on site to inspect unit for not spinning correctly, upon inspection found the unit was spinning very loudly, replaced gearcase and found the unit did not agitate, replaced clutch and all functions returned. Complete"

We serviced a

FRIGIDAIRE DISHWASHER

Model FPHD2491KF0

Near Austin, TX 78736

Brandon

Job Details: 04/23/2021

"Arrived on site for customer complaint of unit leaking, having a smell, and having brown stuff all over. Found out customer was not cleaning the unit out regularly, found leak coming from gasket, I replaced gasket, unit tested good. I took the door off to check dispenser, no leaks coming from dispenser, motor, hoses, valve or drain pump. Instructed customer to clean dishwasher on a monthly basis, and use less soap if they are going to pre wash dishes."

We serviced a

WHIRLPOOL WINE COOLER

Model WUW55X24HS01

Near Dripping Springs, TX 78620

Brandon

Job Details: 04/23/2021

"Arrived on site for customer complaint of error code, found failed control, I replaced control, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Hutto, TX 78634

Jimmy J.

Job Details: 04/23/2021

Arrived on site to install previously diagnosed part. Removed ice bin and installed new ice bin. Used customers ice that was in original bin and dispenser is dispensing ice as designed. No leaks detected. Job completed.