Service History 666

Near Austin, TX 78739
Kevin
Job Details: 02/26/2020
DRYER WHIRLPOOL MED5630HC0 "Arrived on site and inspected dryer and found it is rattling during operation, disassembled dryer and found signs of wear between motor mount and dryer floor panel. Added sound pads to reduce vibration, also added a self tapping screw to the left hand side of motor mount. Added sound pads beneath fan blade shroud, and around that where it exits rear bulkhead. After reassembling dryer noise has been reduced. Job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 02/26/2020
OVEN KITCHENAID KEBK101BSS00 "Arrived on site to inspect oven for no power, upon inspection found the thermal fuse open, replaced thermal fuse and res tested. No problems found. Complete"
Near Pflugerville, TX 78660
Paul
Job Details: 02/26/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the compressor and drier. I installed a low side service tap. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.50 oz’s of R134A. I tested the unit and it is working as designed. Call complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 02/26/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on job for complaints of display not working. Replaced console and test.
Near Dripping Springs, TX 78620
Robert
Job Details: 02/26/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on job to install gasket from previous technician. Installed gasket and test operation.
Near Austin, TX 78758
Scott
Job Details: 02/26/2020
DRYER WHIRLPOOL WED560LHW0 Arrived on site for dryer noise . Front desk wasn’t aware of any dryer issues in that unit . Called tenent and they didn’t have any issues . No service call .
Near Round Rock, TX 78664
Andy
Job Details: 02/26/2020
COOKTOP JENN-AIR JGD3430GS00 "Arrived on site for cooktop knob alignment issues Tested and inspected unit and found grommets misaligned and, manifold twisted and issues with cooktop. Ordering needed parts. Office to schedule return trip as cooktop is expart. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10866564 (swtch-oven) and 1 W10907218 (manifold) and 1 W11051257 (cooktop) and 5 WPW10559494 (grommet)s"
Near Austin, TX 78734
Brandon
Job Details: 02/26/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for customer complaint of outer trim missing, found outer rubber trim missing, not sure if this model comes with the trim, submitted parts research. No return visit is needed, if part exists for this mode, send trim directly to customer. ; ordrng 1 CNOTE (SHIP TO CUSTOMER IF PART IS AVAILABLE FOR THIS MODEL ) and 1 CNOTE (PARTS RESEARCH OUTER RUBBER TRIM)"
Near Austin, TX 78758
Scott
Job Details: 02/26/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for vibration or rattle noise . Ran diagnostics and found dampner control,is making noise . Ordering dampner . Please call to set return . No water leaks detected at time of service . ; ordrng 1 WPW10479155 (control)"
Near Austin, TX 78731
David Z
Job Details: 02/26/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to diagnose refrigerator that was no dispensing water or creating ice consistently. Customer told me that every 6 weeks or so it would stop making ice and sending water, but works now. Checked lines and found lines feel extremely cold, and likely freezing over at the fill tube due to failed heater. ; ordrng 1 W11226501 (heater)"
Near Hutto, TX 78634
Cliff
Job Details: 02/26/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site today Conoce dishwasher that is arcing every time the door is opened. Found L one shorted to ground at junction box. Repaired wiring and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Wimberley, TX 78676
Luis
Job Details: 02/26/2020
REFRIGERATOR MAYTAG MFI2269FRZ04 "Arrived on site for cooling complaint. Diagnosed control is powering unit off,removed faulty control installed a new hv main control,reprogrammed unit,unit powered on and is cooling down."
Near , TX 78628
Jonathan S
Job Details: 02/26/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived on site for refrigerator having bent door handle door. Found new handle bent as the same existing freezer door handle. Found door handle is design to curve. Tested all other operations. All tested good no water leaks detected.
Near Temple, TX 76502
Jonathan M
Job Details: 02/26/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for a refrigerator that was making little ice. Inspected unit and work area. Customer stated that the machine was making ice but small cubes and was not making it very fast. Inspected ice container and found ice at the bottom. Removed top cover and found frozen water line going to the icemaker. All other water lines apwere not frozen. Tested heater and found the heater not making proper connection with the water tube, therefore causing the tube to freeze. Replaced heater and tested unit. Unit is working as designed.
Near Waco, TX 76707
Jonathan M
Job Details: 02/26/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for refrigerator that was producing a burning smell. Inspected unit and work area. Customer advised that the smell has kind of gone away and was advised to turn off the refrigerator until repair but that he had no other refrigerator to keep his items cold so he kept the refrigerator on. He stated that the smell had gone away mostly but just wanted to be sure that there was nothing wrong with the unit. Customer stated that it was originally in his refrigerator but that he smelt it also in his freezer section. I inspected all electrical lines, electrical light sockets and bulbs, and water lines inside the refrigerator and found no causes of the smell. I removed the evaporator cover and found a butter like compound that had dropped from the RC compartment onto the evaporator and heater that was browning and burning on the heater. Removed butter or cream as he stated it would probably be and customer stated this was the smell. I was unab
Near Austin, TX 78704
Jacob
Job Details: 02/26/2020
DISHWASHER AMANA ADB1400AGW1 Arrived onsite to replace parts ordered by previous tech. Replaced drain hose. Tested unit. Unit test good. No leaks at this time.
Near Morgan's Point Resort, TX 76513
Al
Job Details: 02/26/2020
DRYER MAYTAG MEDX655DW1 "Arrived to inspect dryer not heating.Confirmed the complaint and checked continuity at the element, cutoff and thermal fuse.I replaced the timer and still the unit wouldn’t heat, so I Called Whirlpool Tech line and spoke AUSTIN SR#7727220815Austin had me check voltage at the timer and element and there was none.I checked voltage at the back of the unit and got the following readings L1/L2 -0L1/N -124L2/N -0Advised customer the issue is with the outlet, not the unit.Customer satisfied Job complete"
Near Killeen, TX 76542
Al
Job Details: 02/26/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived to inspect dishwasher leaking.Discovered the unit was leaking from the dispenser tray and running underneath the unit through the door.Disassembled and corrected the issue and unit tested as designed without any leaks.All water lines were dry at the time of service.Job complete
Near Canyon Lake, TX 78133
Noah D
Job Details: 02/26/2020
RANGE KITCHENAID KSEG700ESS3 "Arrived on site to replace a control board, upon inspection found the console was dented, ordering new console. Office to reschedule. ; ordrng 1 W10901128 (CONSOLE )"
Near Austin, TX 78728
Wesley
Job Details: 02/26/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site and found unit operating with broken holder. All checks good, unit is now operating as designed."
Near Jarrell, TX 76537
Jonathan S
Job Details: 02/26/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "(DM) Arrived on site for refrigerator not cooling. Inspected unit and work area. Found freezer door not sealing properly, due to door leaning. Corrected the upper door hinge. Door seals properly and no longer leans. Tested unit operations all tested good, no water leaks detected. Spoke to customer about unit operation."
Near Georgetown, TX 78628
James
Job Details: 02/26/2020
OVEN GE JTP56BA1BB Arrived on site and tested operation. Found guide on left hinge failed. Removed upper door and replaced upper left hinge. Tested operation and found unit working properly. Job complete
Near Austin, TX 78759
Scott
Job Details: 02/26/2020
REFRIGERATOR MAYTAG MFI2568AES "Arrived on site for ice maker not working right . Found some ice had jammed up rake . Removed ice , tested Ice maker all checked normal . Nonwater leaks detected .If IM issues happed again recommend new ice maker . Job complete ."
Near Austin, TX 78746
Kevin
Job Details: 02/26/2020
REFRIGERATOR KITCHENAID KBBR206ESS01 "Arrived on site and found water is dripping from plastic evaporator cover and fresh food section. Removed evaporator cover and found her my gum has fallen across drain pan and is blocking it. Removed Pirma gun and insured drain pan is installed correctly into rear bulkhead, no water leaks from connections at time to service, job complete. 7727221288"
Near Austin, TX 78747
Leonardo
Job Details: 02/26/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit for leaks no leaks present at this time unit washing correctly job complete.
Near Buda, TX 78610
Luis
Job Details: 02/26/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for no light and cooling complaint,found switch frozen in closed position adjusted switch,test switch light working g correctly,good frost on bottom of evaporator checked temperature,freezer reading 5° unit working as designed."
Near Spring Branch, TX 78070
Noah D
Job Details: 02/26/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to replace slides for light issue. Checked all door for gaps or issues, replaced slides, moved over hardware, tested switch. No problems found. Job complete"
Near Austin, TX 78754
Scott
Job Details: 02/26/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for dropping washer again . Found water build upon vent tube . Put unit in drain and spin wit load of wet towels . Found see water dripping from tube . Installed vent kit and water level sensor . Tested unit no leaks present at time of service . Job complete .
Near Austin, TX 78736
Kevin
Job Details: 02/24/2020
DRYER WHIRLPOOL WED92HEFC1 "Arrived on site and inspected dryer and found connection to heating element on control board one wire is out of harness, after resetting dryer is now operating properly. Also recommended to customer that vent to exterior be cleaned by a service, no lint found in dryer at time of service, job complete"
Near Burnet, TX 78611
Jonathan S
Job Details: 02/24/2020
RANGE WHIRLPOOL WOS51EC0AS04 "Arrived on site for oven not powering on. Performed diagnostics and gained access to thermal fuse and control. Tested voltage going to fuse and out, found no voltage going out of fuse. Powered unit off at circuit breaker and tested fuse resistance and found opened. Will need to replace fuse. . ; 1 WPW10545255 (THERMAL FUSE)"
Near Temple, TX 76502
Jonathan M
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced dampener control and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78753
Richard
Job Details: 02/24/2020
WASHER WHIRLPOOL WTW4616FW2 Arrived onsite for the for agitator tearing clothes. Replaced agitator that was ordered and washer tested fine . No leaks. Complete
Near Austin, TX 78703
Leonardo
Job Details: 02/24/2020
TRASH COMPACTOR KITCHENAID KUCS03FTSS0 Arrived on site to replace motor and gear kit. Replaced motor and motor making loud banging noise. Will need to re order new motor and gear kit office to reschedule w10439651; ordrng 1 882699 (GEAR KIT ) and 1 w10439651 (MOTOR )
Near Waco, TX 76710
Jonathan M
Job Details: 02/24/2020
RANGE GE JGBS30DEK2WW Arrived on site for range that has broken glass on interior and exterior doors. Inspected unit and work area. Found in her Crystal window and glass oven door shattered and broken. Ordering both Crystal window and glass oven door. Rescheduling appointment ; ordrng 1 WB56X25570 (glass oven door) and 1 WB56X23809 (crystal window)
Near Austin, TX 78759
Paul
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL KBSD608ESS01 Arrived onsite for a refrigerator with cosmetic damage on the front top of the unit. I found the grille scratched up. The grille would need to be replaced. I replaced the grille. Call complete.
Near Austin, TX 78754
Andy
Job Details: 02/24/2020
DRYER AMANA NED4655EW1 Arrived on site for dryer burning smell and door seal coming off. Pulled unit from wall and found vent is crushed. Performed temperature test at vent with vent off and found cycling within range. Inspected terminal block and found no signs of burn. Removed back panel and found clean and no burn. Removed front panel and found clean and no burn. Called whirlpool safety and spoke with teresa (SR# 7727166206) was instructed to have customer have vent replaced and have venting going out cleaned. Instructed customer on this. Inspected loose seal and found coming off. Placed high heat glue where needed and reseated seal. Left unit unplugged and instructed not to use unit venting issue is resolved. No other repairs are needed at this time.
Near Austin, TX 78744
Luis
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling issue. Removed deli drawer found evaporator incased in ice,diagnosed faulty defrost thermistor,ordering a new fan motor that includes defrost thermistor; ordrng 1 W11087438 (MOTOR EVAP)"
Near Kyle, TX 78640
Richard
Job Details: 02/24/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for the dryer not turning on. Installed new control that was burnt and dryer still didn’t turn on . During testing found that the timer was no good. Replaced timer and cut off and dryer still didn’t turn on . Could not get blower wheel off. Will have to break apart. Ordering parts office to reschedule.; ordrng 1 W10640707 (harns-wire) and 1 WP22002263 (light bulb) and 1 WP694089 (wheel) and 1 WPW10117655 (relay-pts)
Near Waco, TX 76712
Jonathan M
Job Details: 02/24/2020
COOKTOP KITCHENAID KICU509XBL "Arrived on site for cooktop that won’t turn on. Inspected unit and work area. Customer had unit turned off and flipped on the breaker for it. And it began to show an F47. I removed the top and started doing my checks. I advised the customer that the tech sheet was wanting me to replace the connector cord between the UI and IPC module prior to any further repair. I also explained that if he wanted, I could test the fuses as well to ensure that was not the issue with the EMI board.
Near Austin, TX 78723
Richard
Job Details: 02/24/2020
VENTHOOD WHIRLPOOL KVWB400DSS2 Arrived onsite for the vent hood buttons sunken in. Upon inspection found that the button control screw holes were woddle out. Replaced control and vent hood tested good. Complete
Near Austin, TX 78729
David Z
Job Details: 02/24/2020
RANGE WHIRLPOOL WFG525S0HS0 "Arrived on site to diagnose oven throwing F3E0 code for sensor open / oven over temp. Performed diagnostic and resistance check. Found sensor was at 1198 ohms, which is almost out of range. Replaced sensor, and retested. After plugging in unit popped same error again. Checked wiring and all is good and tight. Replaced control and retested. This time unit was cooperative and working as designed, error did not return. All is working as designed. Call complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 02/24/2020
COOKTOP WHIRLPOOL CCR466B "Arrived on site to inspect cooktop for not turning off at burner, upon inspection found the switches malfunctioning Complete"
Near San Marcos, TX 78666
Leonardo
Job Details: 02/24/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for oven not working. Test unit and found bad board and igniter. Replaced both parts test unit and unit test good oven heating to 350 job complete no leaks present at this time
Near Austin, TX 78738
Brandon
Job Details: 02/24/2020
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site for customer complaint of unit leaking, found leak coming from diverted motor on sump assembly. I replaced sump assembly, unit tested good, no leaks
Near Leander, TX 78641
Lou
Job Details: 02/24/2020
WASHER ROPER RTW4516FW2 "arrived on site to inspect washer not draining. Upon further inspection, I found the unit unplugged and the basket/drum full of water. Also found that the top outlet had shorted and was burnt. I tested voltage to the top & bottom outlets and found they both have 125V. Customer advised that the dryer (gas) was plugged into the top outlet and I verified that by inspecting the cord and found it was burnt. I plugged the washer into the bottom outlet and pressed the start button for 5 seconds and the drain pump came on and drained the water out of the unit. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I recommended that the customer have a certified electrician inspect/replace the outlet due to safety. Made recommendations for use & care. No water leaks observed during service, job completed."
Near Buda, TX 78610
Kevin
Job Details: 02/24/2020
WASHER WHIRLPOOL WTW7000DW3 "Arrived on site and found washer is in the garage not connected to power, water or drain, took 1 picture. Customer reinstalled washer and found one saved error code for overload. Ran all functions in manual diagnostic and everything passed. Ran test 52 and calibration passed, washer is currently operating as intended, could not duplicate customers experience at this time, job complete"
Near Austin, TX 78737
Robert
Job Details: 02/24/2020
DRYER WHIRLPOOL MEDC465HW0 Arrived on job for complaints of not stopping. Found the door switch not working properly. Replaced switch and tested dryer.
Near Austin, TX 78749
Kevin
Job Details: 02/24/2020
DRYER WHIRLPOOL MED4100DW0 "Arrived on site and inspected dryer and found thermal fuse has failed, disassembled dryer and removed all lint from interior and after replacing fuse it is operating normally. Recommended that vent to the exterior of the home be cleaned/cleared by a service to ensure fuse does not fail again. job complete"
Near Cedar Park, TX 78613
Tyler B.
Job Details: 02/24/2020
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived to inspect unit with screen blacking out, found issue to be with UI replaced UI and tested good"
Near Lockhart, TX 78644
Jacob
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived onsite for spray arm being melted. Replaced spray arm. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78704
Leonardo
Job Details: 02/24/2020
DISHWASHER KITCHENAID KDTM354DSS4 Arrived onsite for dishwasher no power. Upon inspection we found that the unit power switch was turned off. Turned on power and tested unit. Everything is working properly and no leaks present at this time. Job complete.
Near Austin, TX 78752
Leonardo
Job Details: 02/24/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven clock not keeping time. Replaced oven console and tested functionality. Everything is working properly. Had customer connect oven to WiFi. Job complete.
Near Round Rock, TX 78665
Andy
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for refrigerator not making ice and leaking from ice maker. Tested and inspected unit and found ice maker, ice door will need to be replaced and sealer gum added. Office to schedule return trip as customer would like ASAP appointment. Instructed customer to keep close eye on leak from ice maker to prevent water damage risk. ordrng 1 212643 (sealer-gum) and 1 WPW10549589 (door-ice)"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 "Arrived on site to install evaporator cover, upon inspection saw build up of ice, replaced old evaporator cover and therm harness, tested air flow, air flow returned and cool air movement, put fridge back together, no leaks found. Job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose a refrigerator that is over cooling. Tested unit and found frozen vegetables in crisper drawer due to controls misregistering temperature. Replaced main control and user interface and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78704
Leonardo
Job Details: 02/24/2020
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site to test unit for wheel broken. Found lower rack wheel broken. Ordering new wheel WPW10195417 ; ordrng 1 WPW10195417 (WHEELS)
Near Copperas Cove, TX 76522
Al
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived to inspect French door refrigerator lights not working.Confirmed the complaint and removed and replaced the LED modules and RC ledReassembled and unit tested as designed.All water lines were dry at the time of service Job complete
Near Temple, TX 76504
Jonathan M
Job Details: 02/24/2020
REFRIGERATOR AMANA ASD2575BRS01 site for a refrigerator that I was not producing ice. Inspected unit and work area. Tested unit in a nice making cycle and icemaker was hard to turn. Customers complaint is that it’s not filling up the icebox, even if left for 24 hours. Replaced ice maker and tested unit. Unit is working as designed. Call complete."
Near Georgetown, TX 78626
David Z
Job Details: 02/24/2020
WASHER WHIRLPOOL WFC7500VW2 "Arrived on site for washer that was not fully,spinning out clothes. Performed diagnostic and cycle tests. After a brief fill unit was filled with a large amount of suds. Filled tub and tested drain and drain was moving water at a normal volume and not failing to drain. Readjusted drain hose to make sure it wasn’t siphoning water. Tested spin and found drum spinning at high RPm as normal and showing no signs of failure. Blew out pressure hose to clear any suds remaining. Advised customer on machine care and cleaning to prevent suds buildup. . No water leaks found at time of service call complete."
Near Harker Heights, TX 76548
Al
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived to inspect dishwasher not washing.Confirmed the complaint through diagnostics test mode and pump and motor was defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78739
Robert
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on job for complaints of warm temperature in refrigerator. Found the cover frozen with ice. Reschedule appointment to allow time to safely defrost. ;
Near New Braunfels, TX 78132
Noah D
Job Details: 02/24/2020
DISHWASHER BOSCH SHP65T55UC "Arrived on site to inspect washer for build up on glasses, upon inspection found calcium buildup on machine, tested all pumps, valves and dispenser. All working, instructed customer on proper procedures to fix calcium buildup. Complete"
Near Austin, TX 78744
Kevin
Job Details: 02/24/2020
WASHER WHIRLPOOL MVWC565FW "Arrived on site and inspected washer and found one wire connector to drain pump it’s not secure, after resetting set washer into a diagnostic cycle and it is now draining properly. No water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/24/2020
RANGE WHIRLPOOL WGE745C0FS01 "Arrived on site to inspect oven for chipping paint, upon inspection found the front lip of oven cracked and breaking off, called Techline to confirm
Near Austin, TX 78746
Kevin
Job Details: 02/24/2020
WASHER WHIRLPOOL WTW8500DW5 "Arrived on site and inspected washer and found no saved error codes, ran agitation and spin cycles and didn’t hear any excessive noise. Filled basket with 12 inches of water and still no excessive noise. Could not duplicate noise on service call. Requested That if noise happens again customer video it to assist diagnosis, job complete"
Near Austin, TX 78747
Robert
Job Details: 02/24/2020
DRYER WHIRLPOOL WED4850HW0
Near Austin, TX 78731
Paul
Job Details: 02/24/2020
DISHWASHER JENN-AIR JDB9800CWP2 Arrived onsite for a dishwasher that the panel is not responding but the interior lights come on. I found the control panel not responding with power to it. The control panel needs to be replaced. Parts are still covered by manufacture warranty.. I replaced the panel and tested it. The unit is working as designed. Call complete.
Near Killeen, TX 76542
Al
Job Details: 02/24/2020
WASHER MAYTAG MVWC565FW2 Arrived to inspect water inside tub.Customer advised she just brought the unit and didn’t understand why water was inside the unit.I went over the unit from top to bottom and explained the water lives between the inner tub.Customer satisfied.Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 02/24/2020
DRYER WHIRLPOOL MED5500FW2 Arrived on site and repaired dryer noise by replacing warped blower wheel. All checks good.
Near The Hills, TX 78738
Brandon
Job Details: 02/24/2020
REFRIGERATOR LG LFXS28968S/00 "Arrived on site for customer complaint of filter not screwing into filter head. Customer tried two LG brand filters, and the filters were not staying in place, found faulty filter head, ordering filter head assembly. ; ordrng 1 AKN72949003 (FILTER HEAD)"
Near Austin, TX 78704
Leonardo
Job Details: 02/24/2020
VENTHOOD IKEA IH3402DS2 Arrived on site for ventahood fan not working. Ran diagnostics and found bad motor in ventahood. Replaced fan motor and tested functionality. Everything is working properly. Job complete.
Near Round Rock, TX 78681
Paul
Job Details: 02/24/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the lid. I found nothing wrong with the hinges or the hinge pins. The door is working as designed. Call complete.
Near Austin, TX 78741
Leonardo
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter. Will need new sump and motor; ordrng 1 WPW10671941 (SUMP AND MOTOR)
Near Austin, TX 78754
Luis
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for a faulty compressor. Removed faulty compressor and drier,installed a new compressor and drier,found new compressor defective ordering a new compressor ; ordrng 1 W10913906 (ACCESS VALVE) and 1 WPW10466675 (COMPRESSOR)"
Near Georgetown, TX 78633
Cliff
Job Details: 02/24/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site to diagnose a dryer with the door seal that is torn. Replaced torn seal and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78753
Richard
Job Details: 02/24/2020
DRYER WHIRLPOOL MEDX655DW1 Arrived onsite for the dryer making a noise. During testing found that the rear drum seal had come off. Causing the drum to rub on the back wall of the dryer. Drum looks to be damaged. Ordering drum and seal kit office to reschedule. ; ordrng 1 W10612022 (rear drum seal) and 1 W10899578 (drum)
Near Buda, TX 78610
Robert
Job Details: 02/24/2020
WASHER MAYTAG MVWB835DW0 Arrived on job for complaints of not starting. Found the console not responding. Replaced console and test.
Near Dale, TX 78616
Jacob
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRT314TFDB00 Arrived onsite for unit frosting over in freezer. Called Techline. Suggested replacement of fan with a 6 blade fan. Sealant for the cabinet. Possibly drain hose frozen over. Got SR#7727211386. Ordered parts. Rescheduled with customer. ; ordrng 1 W10841140 (SILICON SEALER) and 1 WP2163777 (blade-fan)
Near Little River-Academy, TX 76554
James
Job Details: 02/24/2020
FREEZER WHIRLPOOL WSZ57L18DM03 "Arrived on site and tested operation. Found unit at 26 degrees. Found ice ball on evaporator and no frost pattern. Called tech line and spoke to Andrew #7727206273. Recommended checking refrigerant for contamination. Recovered and found odd odor. Cut drier open and found fine dust and debris in drier. Called tech line and spoke to Butch. Recommended replacing compressor due to contamination and to check lines for oil replace evaporator if oil found on low side. Found oil coming from low side line at compressor from evaporator. Installed new evaporator, compressor, drier and stub. Vacuumed and charged with 4.8oz 134 a and verified proper frost pattern. Unit tests good. Job complete"
Near Jarrell, TX 76537
James
Job Details: 02/24/2020
RANGE WHIRLPOOL WFE505W0HB2 Arrived on site and tested operation. Found no reading from sensor. Tested sensor and found to be good. Found wire to sensor at control not seated into molex connector and one wire was hanging down. Locked harness into molex and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 02/24/2020
REFRIGERATOR MAYTAG MFX2876DRM00 "Arrived on site to perform sealed system repair on refrigerator. Replaced compressor, evaporator, filter dryer, and process stub. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."
Near Round Rock, TX 78665
Andy
Job Details: 02/24/2020
DRYER WHIRLPOOL WED6620HC0 Arrived on site for dryer making loud noise. Tested and inspected unit and found loose water valve for steam rattling. Made adjustments and tighten. Tested unit and all operations are normal. No water leaks present at time of service.
Near Pflugerville, TX 78660
Wesley
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived onsite and found grinding noise. Found fan space obstructed. Cleared space. Unit is now operating as designed. Advised customer on repair.
Near Copperas Cove, TX 76522
Al
Job Details: 02/24/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived to inspect drying and heating issues.Confirmed the complaint and tested the unit and element never cycled on.Checked voltage at the outlet and got the following readings L1/L2 =11L1/N= 125L2/N= 0Issues ate with the outlet, not the unit.Heating element, thermo fuse and cutoff all work as designed.Customer to contact rental company to get outlet replaced.Job complete"
Near San Marcos, TX 78666
Leonardo
Job Details: 02/24/2020
OVEN WHIRLPOOL WOC54EC7HS01 Arrived on site to test unit for loud noise. Found noise coming from blower. Replaced blower test unit and unit test good noise is blower working as designed job complete.
Near Austin, TX 78737
Kevin
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and inspected refrigerator and found fresh food evaporator is frozen over again, took one picture. Thermistor replacement will need to be performed again, customer is aware of correct procedure for defrosting refrigerator from previous visit.; O-emld tckt"
Near Marble Falls, TX 78654
Jonathan S
Job Details: 02/24/2020
REFRIGERATOR GE GFD28GELDDS "(DM) Arrive on site for bottom ice maker not making ice. Inspected unit and work area. Found customer refrigerator is connected to reverse osmosis, and found that water line is freezing up due to possible pressure drop from reverse osmosis. Removed line and thawed line out. Added insulation tap to the line and to back of the unit, in attempt to keep moisture out/off the line to keep from freezing. Spoke to customer about unit being connected to reverse osmosis with pressure dropping, recommend to disconnect unit from reverse osmosis. Tested ice maker cycle, all tested good."
Near New Braunfels, TX 78132
Noah D
Job Details: 02/24/2020
DRYER MAYTAG MEDB955FW1 "Arrived on site to diagnose a heat problem with a dryer, upon inspection found high limit code, which indicates a bad vent/ high heat, replaced thermistor and control due to multiple issues with sensors, instructed customer to throughly clean out vents. TESTED HEATING ON ALL SETTINGS. Complete"
Near Austin, TX 78745
Kevin
Job Details: 02/24/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site and inspected washer and found no saved error codes. No water leaks from connections at time of service; ordrng 1 W11116592 (cntrl-elec)"
Near New Braunfels, TX 78132
Noah D
Job Details: 02/24/2020
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site to inspect oven for no UI screen, upon inspection found screen not working, replaced and retested screen no problems found. All oven functions worked correctly. Job complete"
Near Austin, TX 78738
Brandon
Job Details: 02/24/2020
RANGE KITCHENAID KDRS483VBK01 "Arrived on site for customer complaint of stuck keypad error code, found loose connection coming into control board causing keypad to have error code. I reconnected wire harness fully into position, unit tested good."
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 02/24/2020
RANGE JENN-AIR JJW9330DDW "(DM) Arrived on site for oven key pad not working. Customer had part on hand. Inspected unit and work. Tested unit and found several keys not responding. Powered unit off at circuit breaker. Removed failed UI and installed new. Powered unit on and programed UI. Performed diagnostics, tested all keys and unit operation. All tested good.
Near Austin, TX 78723
Richard
Job Details: 02/24/2020
MICROWAVE IKEA IBMS1455DS00 Arrived onsite for the microwave start button not working. During testing found that the start button was broken . Replaced the holder and button and hooked back up and microwave tested good. Complete
Near Pflugerville, TX 78660
Andy
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer leaking. Upon arrival customer informed that unit leaked 1 time and she has used it multiple times since then with no leaks. Tested and inspected unit and could not make leak. Called tech line and spoke with Dave (SR# 7727208583) was instructed to check top vent for signs of water. Did as instructed and found no signs of water. Was instructed to speak with customer on soap usage and to have them run clean cycle. Did as instructed. No water leaks present at time of service.
Near Round Rock, TX 78665
Wesley
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and found difficulty with new filter install. Instructed customer on design and use and care. All checks good. Unit is operating as designed.
Near , Lampasas 76550
Al
Job Details: 02/24/2020
ICE MACHINE WHIRLPOOL WRFA35SWHN00 Arrived to inspect ice maker not working.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Round Rock, TX 78665
Andy
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave vent no turning on. Tested and inspected unit and found weak fan. Removed failed part and replaced with new. Tested unit and all operations are normal. Customer stated that some air from fan is coming out the front and not all to the venting to outside. Checked and found house venting will need to be cleaned. Instructed customer on this. No other repairs are needed at this time.
Near Austin, TX 78741
Kevin
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site and inspected washer and found saved error codes F9E1, F8E3, F5E2, found drain pump is clogged with debris, After clearing drain pump washer will now complete a diagnostic cycle. No water leaks from connections at time of service, job complete"
Near Cedar Park, TX 78613
Lou
Job Details: 02/24/2020
DRYER WHIRLPOOL MEDX655DW1 "arrived on site to inspect dryer not drying clothes. Upon further inspection, I opened the unit door and pressed the door switch closed as turned the unit on. I found the element is operating as designed and heating. Using my vent test kit, I tested the airflow in the unit and it failed 3 times with the vent hose connected at the back of the unit. I removed the vent tube from the unit and retested and it passed. I advised the customer of my findings. Customer advised that the lint on the filter is clumping at the bottom of the filter and on the opposite site of the filter. I removed the filter chute and inspected it and found no issues with it other than some lint around the edges of the openings. Recommended that the customer have the vents checked professionally. Lint cleaned from the filter and chute
Near Austin, TX 78734
Brandon
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site for customer complaint of scratch on control panel, found pre screened part was not the right color, ordering SS panel. ; ordrng 1 W11184551 (PANEL)"