We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS2
Near Dripping Springs, Texas 78620
Leonardo
Job Details:
09/01/2022
arrived on site to replace sump and motor. Replaced sump and motorTest unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Georgetown, Texas 78633
David Z
Job Details:
09/01/2022
"Arrived on site to diagnose washer that had been making some noise / banging after move. Found unit rocking on rear right foot. Adjusted leveling foot and calibrated. Unit working as designed. I did notice that the basket is showing some play on the hub and may need to be replaced in the near future.
We serviced a
KENMORE WASHER
Model 110.2002201
Near Georgetown, Texas 78628
David Z
Job Details:
09/01/2022
"Arrived on site to diagnose washer that was banging around and had shifted on customer. Ran unit and could not verify any abnormal vibration or issues at all. Loaded unit with towels and items and balanced. Still found no abnormal behavior. Calibrated unit. Could not duplicate any issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near West, Texas 76691
Jonathan M
Job Details:
09/01/2022
Arrived on site for a dishwasher that is not done washing dishes well. Inspected unit and work area. When needed through diagnostics and did not find any stored air codes. Ran the unit for an auto test and found all spray arms spraying. Did inspector spray arms due to some blockage and found the spray arm is clogged with paper and plastic debris. I did advise the customer that this is most likely to cause a third issue as they also have food and soap deposits inside of their dishwasher. Advise them to run a dishwasher cleaner and asked if they wanted to replace the spray arms. They advised that they would prefer to try to clean out the spray arms manually instead and will call back if further issues persist.
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Round Rock, Texas 78665
Gerry C
Job Details:
09/01/2022
"MR Arrived on site to washer with codes on system out. On inspection found Errors on unitF9E1. F8E3 came on while in the middle of diagnostics mode. Took unit part found debris in water sensor hose. Pulled drain filter found debris in unit clean out debris. Tested unit in diagnostics mode, unit working as designed. No water leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC400ESS01
Near Austin, Texas 78726
David S
Job Details:
09/01/2022
Arrived on site for icemaker not working. I inspected the unit and work area. I found fill tube frozen not allowing water flow. I removed the ice blockage and resealed the fill tube.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB7
Near Leander, Texas 78641
Lou
Job Details:
09/01/2022
"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. I removed the toeplate and tested amp draw to the components. All components were within range of amp draw except the element which was 0. I found the element had shorted out at the left connection (photo). I cancelled testing and removed the outer door panel and found where the vent assembly has been leaking water. I inspected the control and it was good. No water leaks observed during service, job completed."
We serviced a
UNKNOWN DISPOSAL
Model GC1000PE4
Near Leander, Texas 78641
Lou
Job Details:
09/01/2022
"Arrived on site to inspect disposal issues. Upon further inspection, I tested the disposal and found it locked up and rusted on the inside. I removed and replaced the disposal and tested. Unit is operating as designed with no leaks. No leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, Texas 78717
Vincent
Job Details:
09/01/2022
"Arrived on site for icemaker, inspected unit and work area. CX complaint was icemaker not working. Tested icemaker and found it not harvesting correctly. I replaced icemaker along with new harness and then tested. Unit is now Operating as designed. No leaks where observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Round Rock, Texas 78681
Vincent
Job Details:
09/01/2022
"arrived on site for dishwasher, inspected unit and work area. CX complaint not washing dishes correctly and not dispensing soap. Entered diagnostics and found stored error code F9E1, I the. Ran a test cycle and found drying element open and diverter leaking water. I then found upper dish rack broken from the wheels. Leaks where found during service and I advised CX not use use.
We serviced a
KITCHENAID OVEN
Model KFGD500ESS04
Near Round Rock, Texas 78681
Vincent
Job Details:
09/01/2022
Arrived on site for oven inspected unit and work area. Replaced bake igniter and tested. Unit is now operating as designed no leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Bee Cave, Texas 78738
Leonardo
Job Details:
09/01/2022
Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Hutto, Texas 78634
Paul
Job Details:
09/01/2022
Arrived onsite for a washer not filling properly. I checked error codes and found an F8E1 & F0E2. I ran manual diagnostics and found the cold valve not passing water. I replaced the housing and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete
We serviced a
ROPER DRYER
Model RED4516FW0
Near Taylor, Texas 76574
Paul
Job Details:
09/01/2022
Arrived onsite for a dryer that heats but will not tumble. I found the belt broken. I found all the rollers and the idler in good condition. I replaced the belt and removed all the lint from the chassis. I tested the dryer and found it working as designed.
We serviced a
IKEA DISHWASHER
Model IUD9500WX4
Near Austin, Texas 78759
Kimo
Job Details:
09/01/2022
Arrived onsite for dishwasher that is not cleaning properly. Upon inspection I ran the dishwasher and found that it is operating as designed upon further inspection I found that the Sump&motor had some food debris and hard water deposits in it I cleared it out and tested unit and found 7th operating as designed. Job complete no leaks
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9979SKZ
Near Austin, Texas 78727
Kimo
Job Details:
09/01/2022
Arrived onsite for dishwasher that is not draining upon inspection I found that the drain pump was jammed not allowing the water to to leave the unit. I replaced the pump I tested unit and found unit operating as designed no leaks. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC3
Near Austin, Texas 78739
Kevin
Job Details:
08/31/2022
Arrived on site and inspected washer and found Control panel is unresponsive. I entered diagnostic cycle and found safe error code F6 E3 for communication failure between control board and control panel. A new control board and control panel will be needed to correct the issue; ordrng 1 W10838672 (Control panel) and 1 W11095627 (Control)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Austin, Texas 78704
Luis
Job Details:
08/31/2022
"Arrived on site for water leaking from icemaker. Water leaking from dispenser customer removed ice and turned icemaker off,ran diagnostics ice box fan not powering ordering a new ice box fan.; ordrng 1 W11614809 (Harness) and 1 W11407678 (Ice box fan)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Copperas Cove, Texas 76522
Jonathan M
Job Details:
08/31/2022
"Arrived on site for a washing machine that is still having issues completing cycles. Inspected unit and work area. The customer advised that they had fixed the electrical to the washer. Did check polarity and found an open ground. Found an error code flashing on the washer indicating an off-balance pause (F0 E9). Ran the unit through diagnostics and did confirm that error code only. Tested the washer and a drain and spin with the current clothes left in the washer and did find the unit going off balance. The customer advised that they had their logical fixed yesterday and that was the first load they had ran since. Remove the clothes out of the washer and ran the unit through an auto test and the unit ran as designed. I called whirlpool Techline and spoke to Chris (No SR#). He advised that because the unit had an open ground at the plug that it can cause electrical issues with the unit throwing error codes. He advised that because the unit is running fine through diagnostics, there would be no parts that he would advise this point. I spoke to my service management team and was advised that the off-balance issue could be caused by a number of issues but the fact that it ran through diagnostics without going off balance would only mean the basket itself was fine. Ordering the gear case, cam, hub, and belt for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11551646 (Spanner nut)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, Texas 78717
Vincent
Job Details:
08/31/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint is door gasket comes off and middle rack wheel pops off. Replaced adjuster with new ones and ordered door gasket. Ive scheduled CX to return on 09/08/22 AM to replace gasket. No leaks observed during service.;
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Cedar Park, Texas 78613
David S
Job Details:
08/31/2022
Arrived on site to install previous diagnose part. I replaced the float switch and ran the unit. It tried to fill with water but stopped and drained 30 seconds in. I gained access to the inlet housing and found the flow meter board corroded. I tried cleaning the corrosion but still found the same failure. With the flow meter disconnected the unit is not defaulting to a timed fill. I am ordering a flow meter and the harness to be replaced. The harness has corrosion in the connector as well. The office will reschedule when we have eta on the parts.; ordrng 1 W11535094 (Inlet assembly) and 1 W11568793 (Harness)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Bastrop, Texas 78602
Matthew
Job Details:
08/31/2022
Customer Prefers morning appointments. Arrived onsite for range door loose. Upon arrival inspected unit. No external damage on unit. The door frame had internal failed. The adhesive that is keeps the panel together has failed. The door is separating allowing heat to escape and handle keeps coming loose. The outer door panel will need to be replaced to restore functionality. Ordering panel. Office to reschedule ; ordrng 1 W11176456 (Outer door glass) and 1 W11178521 (Plate)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, Texas 78758
Joe Z
Job Details:
08/31/2022
Arrived onsite for leaks water. Upon arrival inspected unit and found water leaking from above gearcase. Removed inner tub and could not find crack in tub. Could not pinpoint where leak is. Called techline for assistance. Tech recommended replacement of tub and seal. Ordering tub. Tech gave SR#7734489483 ; ordrng 1 W10371566 (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Marble Falls, Texas 78654
Paul
Job Details:
08/31/2022
"Arrived onsite to inspect refrigerator not making ice and being warm in the RC. The customer stated that prior to the failed cooling issue the RC evaporator had frosted over and another company had come out and defrosted the unit. I tested the FC temperature and got 28?. I tested the RC thermistors. I read the RC thermistor and got 69? and the RC evaporator thermistor was 64?. I tested the RC evaporator fan and it is working properly. I found that the compressor was extremely hot to the touch. Sealed system needs to be done, compressor, drier, service port,three way valve,RC evaporator needs to be replaced. SS is covered by manufacture warranty. Also gonna bring the control kit just in case for the defrost issue on return and will determine if it is needed at that time. Office to RS.; ordrng 1 W11291123 (Evaporator) and 1 W11575001 (3 Way Valve) and 1 W11592010 (Compressor) and 1 W11533213 (Control Kit)"
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS05
Near Georgetown, Texas 78626
Gerry C
Job Details:
08/31/2022
Arrived to inspect knob issue. I found the right knob for the right front burner had broken and will require replacement. The stem was slightly deformed and the valve will be replaced at the same time. No gas leaks detected during service. Office to contact the CX to arrange return service.; ordrng 1 W10949105 (Saddle valve) and 1 W11188749 (Knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Horseshoe Bay, Texas 78657
Kimo
Job Details:
08/31/2022
Arrived onsite for refrigerator not cooling in both Sections. Upon inspection I found that both sections where at room temperature and the compressor was making a loud buzzing noise. I found no frost pattern I then checked the compressor and found that it was pulling 2.2amps and it was scolding hot I installed and known good start device and found no change. I am ordering 1x r600 sealed system 2hrs. SM team to order ss parts. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Horseshoe Bay, Texas 78657
Kimo
Job Details:
08/31/2022
"Arrived onsite for dryer the gas power but would not tumble and also has a burning smell. Upon inspection I found that the unit was wired incorrectly. I corrected this and tested unit and found that the unit would heat but not tumble. I am ordering 1x control, main harness,housing and return with motor,blower wheel. Office to reschedule.; ordrng 1 W11525997 (Control) and 1 W11164044 (HARNS-WIRE) and 1 W10888146 (Housing)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Horseshoe Bay, Texas 78657
Kimo
Job Details:
08/31/2022
"Arrived onsite for dishwasher that is flashing f2e2. I replaced the control and found no change. I and ordering the ui ; ordrng 1 W11368911 (UI) and 1 W11028004 (Jumper, 4-Wire)"
We serviced a
WHIRLPOOL COOKTOP
Model KFGC506JSS00
Near Horseshoe Bay, Texas 78657
Kimo
Job Details:
08/31/2022
Arrived onsite for cooktop that has 2 front burners that are not operating properly. Upon inspection I found that the front left burner main orifice not the correct size and the same with the right front. I amazing ordering a propane orifice kit office to Reschedule.; ordrng 1 Propaneorificeskit (Propane orifices kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Georgetown, Texas 78628
David Z
Job Details:
08/31/2022
"Arrived on site to diagnose refrigerator that is leaking from the icemaker. Examined unit and found the icemaker section has water that will run under the bucket, coming from the icemaker. When I examined the icemaker I found the ice looks too thick, and unit had an error for motor losing position. Unit seems to be occasionally not harvesting and double filling. I checked the valve and did not see any issues with weeping or leaking from the Valve. Ordering new icemaker and icebox fan (fan surging slightly) to resolve. Office to schedule when we have parts. ; ordrng 1 W10846539 (Icebox fan) and 1 W11483245 (Icemaker)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Jarrell, Texas 76537
David Z
Job Details:
08/31/2022
"Arrived on site to diagnose microwave that is not running the fan. Examined unit and ran fan. You can hear the motor humming, but fan isn't engaging. Removed vent cover and diffuser and checked blade. Blade is free moving. Unit has failed motor. Ordering new motor and control to resolve. Office to schedule when parts arrive. ; ordrng 1 W11441128 (Blower Fan) and 1 W11552018 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH01
Near Austin, Texas 78725
Matthew
Job Details:
08/31/2022
"Arrived onsite for refrigerator not cooling in both sections. Upon arrival inspected unit. Ran compressor and Compressor running .6 amps, fans are on. Unit has No frost pattern. Unit is having sealed system issues. Will need sealed system repair schedule for 2 hr min. Ordering compressor, evaporator, dryer and access valve. SS covered 5yr. ordrng 1 WPW10507886 (Compressor) and 1 W11256565 (Evaporator) and 1 WPW10143759 (UV dryer) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS2
Near Leander, Texas 78641
Vincent
Job Details:
08/31/2022
"Arrived on site for microwave, inspected unit and work area. CX complaint is not able to use over the range light. Tested unit and found. Control responding, I tested the light bulb and was good. Will need control to fix it. ; ordrng 1 WPW10666267 (Control)"
We serviced a
MAYTAG WASHER
Model MVWB765FC2
Near Cedar Park, Texas 78613
David S
Job Details:
08/31/2022
"Arrived on site for washing machine leaking. I inspected the unit and work area. I ran a diagnostics cycle and found the valve leaking. I removed the valve and found it leaking from the temperature sensor. I used some super glue as a temporary fix to seal the valve. I spoke to the customer about needing a new valve. I am ordering the valve. n.ordrng 1 W11165546 (Valve)"
We serviced a
KENMORE DRYER
Model 11085872401
Near Austin, Texas 78750
David S
Job Details:
08/31/2022
"Arrived on site to install previous diagnose part, I found the part ordered has the wrong footprint and will not work. I am ordering the part with the correct foot print to complete the repair. Office will reschedule.; ordrng 1 W11041190 (Door switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Austin, Texas 78746
Scott
Job Details:
08/31/2022
"Arrived on site for door falling down , found right side hinge had fallen out of bracket . Ordering right hinge . No water leaks detected at time of service. Call to set return"
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXTS0
Near Marble Falls, Texas 78654
Paul
Job Details:
08/31/2022
JM: Arrived onsite to inspect icemaker leaking water from underneath unit. I found the water line connection at the back of the machine had broken. Will need to change the house supply line to a PEX style line and add a John guest fitting to make the repair. Ordering WP2198677 coupler and parts research for the PEX line. ; ordrng 1 WP2198677 (Coupler) and 1 Partsresearch (Line just like 8212547RP but needs to be 8 feet or longer.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Dripping Springs, Texas 78620
Leonardo
Job Details:
08/31/2022
Arrived on site to test unit for unit not drying. Test unit and found and heating element. Will order new element
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Georgetown, Texas 78626
David Z
Job Details:
08/31/2022
Arrived on site to diagnose washer that was banging around some and had stopped a cycle early. Examined unit and was unable to find any mechanical faults. Unit had a load go off balance and throw an off balance load. Advised customer on proper usage and loading. Unit working as designed. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Lakeway, Texas 78734
Justin
Job Details:
08/31/2022
Arrived on site to install previously diagnosed parts. I installed the LED modules and UI. The unit is working as designed at the time of service. No fee collected due to previous PL concession. Call complete.
We serviced a
MAYTAG DRYER
Model MED8630HW0
Near Austin, Texas 78738
Justin
Job Details:
08/31/2022
Arrived on site for a dryer making a loud noise. I gained access to the inside of the unit and found the blower wheel housing rubbing up against the bottom of the unit and the motor bracket. I made a slight adjustment and the unit is now as designed.
We serviced a
WHIRLPOOL COOKTOP
Model G7CG3665XS00
Near Spicewood, Texas 78669
Justin
Job Details:
08/31/2022
Arrived on site for a cooktop with the back right burner not working. Upon further inspection I found the orifice completely clogged. I cleared the blockage and it began working as designed
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS0
Near Austin, Texas 78747
Leonardo
Job Details:
08/31/2022
Arrived on site to test unit for all burner sparking when trying to ignite a burner. Test unit and found normal operation of unit for all igniters to spark when trying to turn on a burner. All igniters will spark due to only having one spark module. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, Texas 78747
Leonardo
Job Details:
08/31/2022
Arrived on signs to replace heating element per specialnproject. Replaced element test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS
Near Austin, Texas 78748
Leonardo
Job Details:
08/31/2022
Arrived on site to test unit for front of glass hot. Test unit and found normal operation of heat when oven is on glass will get hot job complete.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Austin, Texas 78704
Luis
Job Details:
08/31/2022
"Arrived on site for unit not defrosting. Replaced main control,ui control,harness and thermistor powered unit on tested ui and control operation good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, Texas 78756
Luis
Job Details:
08/31/2022
"Arrived on site. Diagnosed a defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Austin, Texas 78746
Luis
Job Details:
08/31/2022
"#4101Arrived on site for unit no cooling in freezer section. Ran diagnostics no air flow from fan and loud noise,removed door and drawers found evaporator heavily incased in ice,ran defrost and heater powered on,power cycled unit from ui found unit shutting itself on and off diagnosed a defective main control. Replaced main control advised customer to defrost unit for 24hrs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDB02
Near Austin, Texas 78704
Luis
Job Details:
08/31/2022
"Arrived on site for door seal issues. Found middle divider not flush with cabinet causing fresh food door not to seal correctly,adjusted middle divider added sealer between gaps checked door seal good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Georgetown, Texas 78633
Lou
Job Details:
08/31/2022
"Arrived on site to inspect refrigerator ice melting. Upon further inspection, I opened the RC doors and found moisture built up at the top near the door opening. I found the ice sweating as well. I placed my flashlight inside on the top shelf and closed the doors and found the left RC door gasket is gapped at the top right corner above the mullion (photo). This gap is allowing warm air inside the RC section and creating the moisture and ice to sweat. I leveled the unit and using my heat gun, I warmed up the gasket and shaped it and closed the doors to test. The door is sealing properly. I raised the right RC door to be level with the left door. I recommended that the customer leave the left RC door closed for approximately 4-5 hours or even into the evening to allow the gasket to shape to the chassis and continue to seal. I inspected the deli control and verified no water had entered into the reservoir from the ice melting and the water leaking through the ice door. No water leaks observed during service, job completed."
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Woodway, Texas 76712
Tyler
Job Details:
08/31/2022
Arrived on site for refrigerator making ice but cubes were clumping together in bin and unit appeared to be leaking water when filling ice maker. Upon arrival confirmed issue. After further testing I found vAlve and ice maker functioning as designed. Found entire freezer/fridge asm. Not lvl causing water to fill in at an angle into the ice maker. Informed customer of findings and they already have a speacilist crew coining to resolve the units misalignment in cabinet. Unit is functioning as designed call complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Waco, Texas 76710
Tyler
Job Details:
08/31/2022
Arrived on site for ice machine needing previously diagnosed valve and drain res motor. Upon arrival installed both parts. Reassembled and tested unit. Found unit could harvest and make ice as designed. Informed customer to un clean cycle on unit before use. Call complete
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near Waco, Texas 76708
Tyler
Job Details:
08/31/2022
Arrived on site for refrigerator with hole in bucket. Upon arrival confirmed issue. Found ice built up in bucket that had expanded and cracked the bucket. Found no failures in ice door separator. Found ice maker and valve functioning as designed with no leaks. Replaced bucket. Unit functioning as designed call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAB12
Near Harker Heights, Texas 76548
Jonathan M
Job Details:
08/31/2022
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer showed me a picture of a defrost issue that was happening in his freezer section. Ran the unit through diagnostics and found the defrost sensor open. Removed the freezer cover and checked resistance through the defrost thermostat. Found it closed. Went ahead and replace the evaporator fan assembly with the defrost thermistor as well as the control and defrost of the unit manually. Advise the customer to give the unit 24 hours to cool. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Harker Heights, Texas 76548
Jonathan M
Job Details:
08/31/2022
"Arrived on site for a refrigerator that is not dispensing ice. Inspected unit and worked area. Confirm the customers complaint and found the impeller stripped on the motor. Found the motor shaft also damaged. Replaced divider, motor, and impeller and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Copperas Cove, Texas 76522
Jonathan M
Job Details:
08/31/2022
Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Customer advised that the unit would not work on anything except for the quick wash. I tested the unit on a normal regular cycle and found the unit starting and operating as designed. Tested the unit on a heavy duty bulky cycle and found the unit working as designed. Tested several other variations of cycles and found all to be working as designed. I ran the units for an auto test and the unit ran as designed. Found no stored error codes on the machine. I did advise the customer that everything appeared to be working as designed. His wife came in and advised the issue was really with the clothes not being fully spun out after the cycle completed on occasion and had mentioned that it doesnt do it very often but I wanted to know if there was an issue with the unit. I did explain to the customer that off-balance loads can cause this issue and it will not always show an error code present. Advise the customer to use the drain and spin option if that ever happens and just verify that the unit is still not going off balance as it can cause the same issue. The unit is working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Waco, Texas 76708
Tyler
Job Details:
08/31/2022
Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Upon further testing I found ice maker working and all wiring under door intact and functioning. Found inlet valve leaking water slowly over time into fill tube and had frozen over blocking ice maker from filling. Replaced valve and cleared ice. Found unit could fill and function as designed with no leaks. Call complete
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Copperas Cove, Texas 76522
Jonathan M
Job Details:
08/31/2022
"Arrived on site for a washing machine that is jumping around an estimated time and is going back-and-forth in between portions of the wash cycle. Inspected unit and work area. The customer had written down estimated times shown route to wash locals and advised that one of them went back-and-forth between the rent cycle and spend cycle several times before actually finishing. Ran the unit through diagnostics and found an F0 E5 (off balance load detected) error code. I ran the unit for an auto test in the unit ran as designed. Rather unit through a rapid wash cycle and the customer showed me that the unit jumps up a couple minutes here and there. I called Whirlpool Techline and spoke to Travis SR# 7734489746. He advised that it is normal for this machine based on the algorithms in the control to add or subtract time based on various factors including suds, off-balance loads, or load sizes/types. He advised that the time shown on the washer is an estimated time and should not be looked at as guaranteed time. He advised that bass and all my checks, not to make any further repairs and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Copperas Cove, Texas 76522
Jonathan M
Job Details:
08/31/2022
"Arrived on site for a wash machine that is still leaking from the fabric softener dispenser area. Inspected unit and work area. The customer advised that the leak is not as bad as it was before, but she is still having to clean up 2 to 3 cups of water during certain cycles. Left at the top and did confirm water residue and splattering coming from the tub ring. I called Whirlpool Techline and spoke to Travis SR# 7734490465. He advised that this is a known issue and they are currently in the process of redesigning the tub rings on these washers for this issue. He advised that this wont be made available for at least another 3-4 weeks and to give the customer the file number so she can call in in a month to check on the status of the tub rings to see if they are being distributed and start a new ticket for repair. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Killeen, Texas 76543
Jonathan M
Job Details:
08/31/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the freezer door but found the upper left-hand corner not sealing properly. Used to heat going to try and re-mold the gasket. Found the gasket was initially made contact with the liner call word Not to separate within a minute and create a gap of an eighth of an inch up on the top left corner. Attempted to adjust the hinge to see if the door was shut properly. However, was unsuccessful in getting the door to fully close. I open the door and found the cabinet separating from the liner up on the top left corner. I called Whirlpool Techline and spoke to JR SR# 7734491349. He had me take several photos of the issue at hand and advised that he would send this product to review. Advise that world would be in contact with mirror at the customer depending on the next steps. Call complete."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, Texas 78739
Leonardo
Job Details:
08/31/2022
Arrived on site to test unit for noise when unit drying. Test unit and found vent fan making normal noise. Showed customer fan job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ0
Near Austin, Texas 78724
Matthew
Job Details:
08/31/2022
Arrived onsite for center burner not functioning properly. Upon arrival inspected unit. Found debris in gas ports not allow proper flow for ignition. Cleared debris. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDB00
Near Leander, Texas 78641
Vincent
Job Details:
08/31/2022
"Arrived on site for refrigerator, inspected unit and work area. Gained access to recover freon from compressor, after recovery I desolder the compressor joints and evaporator. Installed new evaporator and compressor and solder joints. I then vacuum the system out and charged it up. Unit is now cooling. No leaks observed during service. Job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near Leander, Texas 78641
David S
Job Details:
08/31/2022
"Arrived on site to install previous diagnose parts. The customer stated the fridge never cooled after previous service. I gained access to the rc evaporator, I found it p,urged in but not receiving power. Indicating a failed control. I replaced both the UI and main control. I tested the rc fan and found it working. I put the unit into a forced defrost. The unit is working as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Cedar Park, Texas 78613
Vincent
Job Details:
08/31/2022
"Arrived on site to check no lights, inspected unit and work area. Tested switches and they where good but found othe one in the RC cracked so replaced it. I then checked the control connections and found a connector unplugged. Reconnected the connector and all lights are now operating properly. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, Texas 78641
Vincent
Job Details:
08/31/2022
"Arrived on site for dishwasher, inspected unit and work area. Tested unit in diagnostics and found stored error codesF4E3 F7E1 F2E1. I then ran a test cycle and I had no motor response. I gained access to replace sump and motor. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Cedar Park, Texas 78613
David S
Job Details:
08/31/2022
Arrived on site for dryer taking a long time to dry. I inspected the unit and work area. I spoke to the customer and found out it only happens on sensor dry. I inspected the sensor and found it working as designed. I replaced the control and preformed an air flow test. I found the air flow weak when the unit is on the exterior vent. I recommend the customer have vent wizard come out and clean the exterior vent.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FVAXVL00
Near Austin, Texas 78750
David S
Job Details:
08/31/2022
"Arrived on site for fridge not cooling at all. I inspected the unit and work area. I found the freezer at 30 degrees when set to 0, I found no ice build up on the evaporator. I gained access to the compressor and found it turning on and off, not getting out of start up. I swapped in a new start device and monitored the unit. I found the compressor staying on and the freezer cooling, I waited 10 minuets and found the freezer dropped to 14 degrees. Customer paid in full with credit card. Job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, Texas 78731
David S
Job Details:
08/31/2022
Arrived on site to install a new heating element. I verified the dishwasher falls in range of service pointer W11540964. I installed a new heating element according to the service pointer. I reinstalled the unit and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Austin, Texas 78745
Luis
Job Details:
08/31/2022
"Enter off deanton hill dr make left building 3 #106. Arrived on site. Diagnosed a refrigerant leak in the system,replaced the evaporator and installed a uv drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good."
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Austin, Texas 78746
Scott
Job Details:
08/31/2022
"Arrived on site for not drying load completely. Found unable to change dryness level . UI wouldnt even light up on they selection . Ran diagnostics, no error codes . Fans ,drain pump ,thermistors checked normal. Replaced control . Dryness selection is now lighting up and able to change selection . Unit is heating up now . Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near New Braunfels, Texas 78132
Andrew
Job Details:
08/31/2022
Arrived on site to replace compressor from previous diagnosis. Verified compressor was needed. Replaced compressor and charged with nitrogen at 130psi. System held pressure and no signs of refrigerant leak. Vacuumed system and charged to specs. Unit now working as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Seguin, Texas 78155
Andrew
Job Details:
08/31/2022
Arrived on site to test unit for no power. Found outlet putting out proper voltage 120vac but worn pins preventing power cord from making contact and unit not receiving proper voltage. Advised outlet needs replaced. Ran power cord to different outlet and unit working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Cedar Creek, Texas 78612
Matthew
Job Details:
08/31/2022
"Arrived onsite to replace previously diagnosed parts. Upon arrival recovered refrigerant. Replaced compressor, Uv dryer , and access valve. Pulled vacuum and held. Charged per spec and ran compressor. Compressor is running and pressures in range. Unit began cooling. Recommended customer place a bottle of water in freezer and allow to freeze once frozen for minimum 24 hrs, until should be good to load. Job complete"
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6LS0
Near Georgetown, Texas 78633
Lou
Job Details:
08/31/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the blower assembly and tested. Unit is operating as designed. Job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Georgetown, Texas 78633
Lou
Job Details:
08/31/2022
"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E4-float switch. Cleared the code and continued with testing. I removed e toeplate and removed the float switch reservoir and found water in the reservoir. While testing, I checked the tub and found a large amount of detergent suds inside (photo). The customer advised that when the error code came up, they opened the unit door and found a lot of suds as well. Customer advised that they have a water softener system. I attempted to clean the float switch but was unable to get all of the water out of it; therefore, I removed and replaced the switch and reassembled it to the reservoir. The unit completed testing and is operating as designed. I cleared the suds from the unit and I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Georgetown, Texas 78633
Lou
Job Details:
08/31/2022
"Arrived on site to inspect range oven temps. Upon further inspection, the customer advised that the unit is getting too hot. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My 5 temp readings were 346, 351, 362, 351, 364 for an average temp of 354.8 degrees. I advised the customer of my findings and no mechanical repairs needed at this time. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Georgetown, Texas 78633
Lou
Job Details:
08/31/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the front left and right burners not igniting properly, I removed and replaced the burner heads and tested. Unit is operating as designed. Customer tested and they were satisfied. No gas leaks detected during service, job completed"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Austin, Texas 78737
Justin
Job Details:
08/31/2022
Arrived on site for a washing machine not running properly. On arrival the customer stated the unit will fill (and appears to fill to much) then it will stop and flash lights on the UI. The customer showed me a video of the lights and it was error code F8E1 for long fill. I put the unit into diagnostics mode and found stored error code F8E1. I then manually activated each component and it ran as designed. I then ran a quick wash and found the unit would fill way to high and then throw an F8E1 and stop. I gained access to the pressure tube and found it had come loose. I re-installed it and then ran through the same steps prior. I found the unit now running as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model JMW3430IL03
Near Austin, Texas 78737
Justin
Job Details:
08/31/2022
Arrived on site for a wall oven not heating properly. On arrival the customer stated they had a home inspector that found the units temps were off. I found the inspector used an infrared gun to check surface temps. I walked the customer through how this is the incorrect way to check temps for the oven. I heat the unit to 350?F then monitored the temp fluctuations and found it heating as designed. I informed the customer of my findings. I reached out to the office to collect the service fee. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Lago Vista, Texas 78645
Vincent
Job Details:
08/31/2022
"Arrived on site for dishwasher, inspected unit and work area. Gained access to heater to replace with new and improved one. Tested unit and no leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model JMC2427IL02
Near Austin, Texas 78730
David S
Job Details:
08/31/2022
Arrived on site to install previous diagnose part. I gained access to the console and replaced it with new. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MEDB955FW0
Near Austin, Texas 78739
Kevin
Job Details:
08/31/2022
"Arrived on site and replaced all parts diagnosed on previous visit. Dryer is still giving L2 error Spoke with CS, no further repair should be attempted, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Dripping Springs, Texas 78620
Kevin
Job Details:
08/31/2022
"Arrived on site and sound customer called in a refrigerator not a dishwasher. Customer hears a rattling noise that is very intermittent. observe refrigerator for one hour and hurt noise but it changes as soon as refrigerator is moved forward, raising refrigerator using front feet does not remove noise. attempted to contact techline to send in videos Stayed on hold for 20 minutes and they did not answer, the Video is still available to help and diagnosis"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Dripping Springs, Texas 78620
Kevin
Job Details:
08/31/2022
"Arrived on site and found airflow is showing restricted on airflow meter, Temperature is good. Removed vent hose from rear of dryer and airflow is now showing good. Recommended to homeowner that vent to the exterior be clean/cleared by a service, also recommended a dryer should not be used until this is done To prevent any damage to it, job complete"
We serviced a
MAYTAG DRYER
Model WGG745S0FS05
Near Hutto, Texas 78634
Gerry C
Job Details:
08/31/2022
"Arrived to inspect door closing issue. I found the door required adjustment to fully close and to actuate the door switch. After adjustment, the issue was resolved. Operational test good."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Austin, Texas 78746
Scott
Job Details:
08/31/2022
Arrived on site for ice machine making a lot of noise . Found tray not full of water and recalculation pump making a lot of noise . Replaced pump ran diagnostics and all sounds normal and getting correct amount of water in tray . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Austin, Texas 78723
Joe Z
Job Details:
08/31/2022
Arrived onsite to install previously diagnosed parts. Replaced bottom right door. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Dripping Springs, Texas 78620
Kevin
Job Details:
08/31/2022
"Arrived on site and found currently freezer temperature is -2?, fresh food temperature is 38?. Customer experience refrigerator that warm in both sections left it unplugged For a day and refrigerator has been working properly since. On test seven changed defrost cycle to eight hour timed and replaced thermistor. Freezer may have frosted over due to a food item causing door to stay open, If issue continues prescreen Damper, high-voltage control board, user interface, evaporator harness, defrost element, and thermistors."
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Austin, Texas 78758
Joe Z
Job Details:
08/31/2022
Arrived onsite to install previously diagnosed parts.Replaced panel. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Austin, Texas 78758
Joe Z
Job Details:
08/31/2022
"Arrived onsite for Wsh will not agitate . Upon arrival ran diagnostics and there were no error codes. Test unit on manual test mode and found agitate and spin do not operate. Checked motor at control and ohmed good . Called techline for assistance. After series of test, tech recommended replacement of control. Replaced control and test unit. Unit operates as designed. Tech gave SR#734489601. No leaks present at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Seguin, Texas 78155
Andrew
Job Details:
08/31/2022
"Arrived on site to replace element per special project. Replaced element, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Seguin, Texas 78155
Andrew
Job Details:
08/31/2022
"Arrived on site to test unit for not venting to exterior. Found vent motor was not redirected to vent to exterior. Adjusted vent motor, unit working as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Seguin, Texas 78155
Andrew
Job Details:
08/31/2022
"Arrived on site to test unit for squealing/squeaking noises. Found cam has signs of belt slipping. Found belt to be looser than normal. Also found unit excessively leaning to the right. Leveled unit and replaced cam, belt and shift actuator. Unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, Texas 78754
Joe Z
Job Details:
08/31/2022
Arrived onsite for water dripping from ice maker dispenser. Upon arrival inspected unit and was hot in both boxes. Both FC and RC temp was 80 degrees. Ran diagnostics and all components and sensors passed. Found compressor would not kick on during compressor test. Found start relay just licks. Ohms compressor and is good. Replaced start device with truck stock. Test unit and compressor now operates correctly. Monitored temperature and temperature has dropped to 40s in FC. Customer will monitor for cooling fr the next several hours. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, Texas 78704
Scott
Job Details:
08/31/2022
Arrived on site replaced FZ door . Temp repair had held since last visit . Door was only needed . No water leaks detected at time of service. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Marble Falls, Texas 78654
Paul
Job Details:
08/31/2022
"JM: Arrived onsite to inspect washer not latching properly. I found that the door strike needed to be turned 180?. I adjusted the strike and the unit began operating as designed. Tested unit. Operational test good, no leaks observed during service. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, Texas 78665
Gerry C
Job Details:
08/31/2022
"MR Arrived on site to do SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. Installed new element, tested unit in diagnostics mode. Working as designed, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Round Rock, Texas 78665
Gerry C
Job Details:
08/31/2022
"MR Arrived on site for noise issue. On inspection found back service panel was dented in touching the compressor. Fixed service panel. Set and level the unit, could not reproduce the issue after setting the unit up correctly. No water line connected to the unit. Working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, Texas 78626
Gerry C
Job Details:
08/31/2022
MR arrived on site to install previously diagnosed parts. Removed front door glass and replaced with new unit. Reinstalled unit. No gas leaks detected during service.

