Service History 664

Near Austin, TX 78734
Jacob
Job Details: 04/16/2020
WASHER SAMSUNG WA50F9A7DSW/A2 Arrived onsite for unit making a noise during normal wash. Tested unit. Unit test good. No leaks at this time.Job complete.
Near Salado, TX 76571
Cliff
Job Details: 04/16/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site to diagnose a dryer that is not heating. Tested unit and found wiring burnt at terminal block. Terminal block assembly will need to be replaced to complete repairs.; ordrng 1 279318 (terminal)
Near Bruceville, TX 76630
Jonathan M
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Arrived onsite for refrigerator that is intermittently leaking. Inspected unit and work area. Customer advised the leak she called in about only happened once this past week before the first time it happened back when she bought it. Found no water residue or leakage anywhere. Checked drip pan and found it full. I asked the customer if they had left the door open or if they had any frost on the freezer. She said they had about a week ago when they had another child over for a few days. They said the frost evaporated but then they noticed water a few days later. I explained that the unit was probably defrosting the excess moisture and was overflowing due to the moisture being too much for the unit to handle. Unit is working as designed. Went over user care guide and call complete.
Near Lago Vista, TX 78645
Lou
Job Details: 04/16/2020
REFRIGERATOR LG LSXS26326S/00 "arrived on site to inspect refrigerator no cool. Upon further inspection, I checked the temps in both compartments and both were very warm 50+ degrees. I found all fans operating but the compressor was making a loud grinding noise. Customer advised that the noise gets louder. I advised the customer that the compressor is bad and the unit will need a sealed system repair. Am ordering the compressor, evaporator, main control, access tube, dryer CNOTE-2HR JOB, CNOTE-AUTHORIZATION, CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. No water leaks observed during service.; ordrng 1 4J00977P (ACCESS TUBE) and 1 ADH73150210 (DRYER) and 1 ADL74760901 (EVAPORATOR ) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 CNOTE (AUTHORIZATION ) and 1 CSP30020886 (CONTROL) and 1 TCA38151706 (COMPRESSOR)"
Near Austin, TX 78703
Luis
Job Details: 04/16/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site for ice build up in freezer. Found gasket not sealing to cabinet adjusted door and seal checked door operation good checked door seal good.
Near Elgin, TX 78621
Andy
Job Details: 04/16/2020
RANGE AMANA AGR5330BAB3 Arrived on site for range leaking gas. Upon arrival customer informed that is not the issue. Issue is that both front burners are not igniting properly. Found failed burner heads and caps. Ordering needed parts. No gas leaks present at time of service.
Near Austin, TX 78734
Jacob
Job Details: 04/16/2020
MICROWAVE WHIRLPOOL WMH76719CS1 Arrived onsite for unit not heating getting open door error code. Looked at unit. Top switch was not holding properly. Went to replace switch. Found that switch in box was broken. Could not replace switch. In the process. The control to the unit went out. Not allowing the unit to work
Near Austin, TX 78737
Leonardo
Job Details: 04/16/2020
MICROWAVE WHIRLPOOL KOCE500ESS08 Arrived on site to replace harness. Replaced harness test unit an dunit test good job complete.
Near New Braunfels, TX 78130
Robert
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on job for complaints of freezer iced. Found the freezer door bowed not sealing in center. Will order door. ; ordrng 1 W11301143 (DOOR)
Near Blanco, TX 78606
Brandon
Job Details: 04/16/2020
REFRIGERATOR MAYTAG MRT118FFFE04 "Arrived on site for customer complaint of noise issue, found knocking noise coming from refrigerant entering evaporator. Ordering noise dampening padding. ; ordrng 1 2215468 (insulation) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Leander, TX 78641
Paul
Job Details: 04/16/2020
VENTHOOD UNKNOWN UVL6036JSS0 Arrived onsite for a vent hood with the lights flickering on low setting for a second opinion. I confirmed the previous techs findings with 124VAC to the LED’s on the high setting and 62VAC when on the low setting. I explained to the customer that this is what the unit will do when it is turned on low setting. I called tech line again about the issue and spoke with Mark giving him SR# 7727514270. Mark stated again that this is normal operation
Near Austin, TX 78727
Scott
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL ET18GKXDN00 "Arrived on site for fresh food temps warmer then normal . Found evap covered in frost choking air flow . Found defrost timer not advancing to defrost . Replaced timer , checked and found heater working . No water leaks detected at time of service . Job complete ."
Near Blanco, TX 78606
Brandon
Job Details: 04/16/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for customer complaint of loud noise, found noise coming from valve, I replaced valve, unit tested good."
Near Austin, TX 78750
David Z
Job Details: 04/16/2020
DISHWASHER WHIRLPOOL MDB8859AWB2 "Arrived on site to install previously diagnosed parts to resolve a stopped dishwasher. Removed old control to install new, and found a melted part of the connector where it meets the control board. Wire itself looks good, but board seems to have shorted. Advised customer that wire does seem good, but we may need a wiring harness if the issue repeats.
Near Austin, TX 78732
Jacob
Job Details: 04/16/2020
WASHER BOSCH SHP865WF5N Arrived onsite for unit making noise. Tested unit. Found no water movement in unit. Cleaned out food stuck in filter for motor to spray water. Could not duplicate loud humming issue. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Round Rock, TX 78681
Paul
Job Details: 04/16/2020
OVEN GE JGBP33SEM1SS "Arrived onsite for a oven that the entire outer glass fell off the door, customer has all the parts, and it’s not broken. I found the outer door glass panel had separated from the lower bracket and it fell off. The outer glass is not broken but it separated from the bracket that secures the door at the bottom to the inner door. The outer door needs to be replaced. Ordering WB57K10114 GLASS DOOR ASM. Office will need to RS the call because supplier shows 0 in stock.; ordrng 1 WB57K10114 (GLASS DOOR ASM)"
Near Killeen, TX 76543
Al
Job Details: 04/16/2020
DRYER ROPER RED4440VQ0 Arrived to inspect burning smell from dryer.Checked operation and found the customers 3 prong outlet seared and was damaged causing the loud pop and burning smell.Breaker was tripped half way.Customer will contact an electrician for repairs on outlet.Job complete
Near Leander, TX 78641
Lou
Job Details: 04/16/2020
WASHER MAYTAG MVWB835DW5 "arrived on site to inspect washer off balance. Upon further inspection, I placed the unit in diagnostics and calibrated the unit. I placed the unit in diagnostics showing no error codes and tested and the unit operated as designed. I contacted Techline and spoke to Bruce and advised of my issues and findings. He advised to test using 6 towels on rinse & spin and see if the towels get off balanced. Provided file #7727603938. Tested unit again and it operated as designed. Customer advised the unit was time jumping as well. The time jumping could be due to the unit not being able to sense the load to go into a spin cycle. I removed and replaced the main control and calibrated and retested. Unit is operating as designed. I referred the customer to their owners manual regarding clothing/items placement before starting a wash. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Robert
Job Details: 04/16/2020
REFRIGERATOR KITCHENAID krfc302ess00 Arrived on job for complaints of temperature in refrigerator too cold. Found the control not accurately reading temperature from sensor. Replaced control. No leaks detected at time of service.
Near Copperas Cove, TX 76522
Al
Job Details: 04/16/2020
WASHER WHIRLPOOL WTW8500DC0 Arrived to inspect washer leaking.Ran diagnostics test mode and found an OFF BALANCED LOAD error stored.Customer apparently washed and off balanced load causing a loud sloshing noise which resulted with water being thrown from tub and leaking from underneath.I service tested the unit and checked up the unit and found no functional defects.Cleared codes and found all water lines were dry at the time of service.Job complete
Near New Braunfels, TX 78130
Robert
Job Details: 04/16/2020
RANGE KITCHENAID KDRS467VSS05 Arrived on job for complaints of rear center burner parking even after light. Found the flame too small and not being sensed by igniter causing it to attempt reignite. Adjusted igniter to better position.
Near Austin, TX 78751
Andy
Job Details: 04/16/2020
WASHER KENMORE 417.431422 Arrived on site for washer loose drum. Tested and inspected unit and found failed shocks. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78745
Leonardo
Job Details: 04/16/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for unit not draining correctly. Test unit and found drain motor working correctly and unit draining. Found water under filter as normal for gasket to stay moist.
Near Round Rock, TX 78665
Andy
Job Details: 04/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator issues. Tested and inspected unit and found failed FC evaporator motor with harness and wire broke at door harness for pantry control. Office to schedule return trip. Instructed customer to defrost unit and how to do so safely as to prevent water damage risk. No water leaks present at time of service.; ordrng 1 W11170612 (harns-wire) and 1 W11249952 (motor-evap)
Near Austin, TX 78703
Leonardo
Job Details: 04/16/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for no power. Test unit and found bad connection to control board. Secured connection test unit and unit test good job complete no leaks present at this time.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 04/16/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ "Arrived to inspect unit with broken upper rack, found adjusters broken, found unit needs revise kit for adjusters, ; ordrng 1 CNOTE (SOONER SERVICE IF POSSIBLE ) and 1 W10712395 (adjuster)"
Near Lago Vista, TX 78645
Lou
Job Details: 04/16/2020
RANGE GE PT7800DH8BB "arrived on site to inspect MW/oven combo oven not heating. Upon further inspection, I tested the unit on Bake at 350 degrees and found the unit would not heat properly. When I opened the door, I found the door latch not mounted properly and when the door closes the switch would move backwards showing the door not closing/engaging and allowing the unit to heat. Remounted the switch housing and tightened and retested and the unit is heating as designed. Average temp is 358 degrees. Job completed."
Near Austin, TX 78704
Luis
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS01 "Arrived on site for fresh food not cooling. Ran diagnostics fan motor not running,removed cover found ice build up around fan only removed ice build up ran diagnostics fan powered on,reassembled unit checked air flow to fresh food"
Near Cedar Park, TX 78613
Paul
Job Details: 04/16/2020
FREEZER GE FUF17SVDRWW Arrived onsite for a freezer dripping water out of the bottom left side. I found the suction line dripping water from the insulation wrap and air leaking thru the cabinet where the lines go thru. I sealed the cabinet with permagum and dried out the insulator. I reconnected the insulation with zip ties. I checked the evaporator coil and it was clear. Since mr stated it’s only happening sometimes I explained there could possibly be a defrost issue and explained what to watch for if it happens again.
Near Austin, TX 78738
Jacob
Job Details: 04/16/2020
OVEN IKEA IBMS1455DS00 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. Customer now wants microwave door replacement. Ordered part. Office to reschedule with customer. ; ordrng 1 W10721486 (door/mw)
Near New Braunfels, TX 78132
Robert
Job Details: 04/16/2020
WASHER MAYTAG MHW5500FW1 Arrived on job for complaints of door lock and drain pump running. Found the trap in rear of washer clogged. After replacement test operation. No leaks detected at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 04/16/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for no water entering unit, upon inspection found the water turned off to unit. Turned on water and retested. No problems found. Complete"
Near Cedar Park, TX 78613
Paul
Job Details: 04/16/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for a refrigerator that is sweating between the RC doors and the deli drawers. I found the horizontal and vertical mullions cold. I found no voltage from the main control to the heaters. I ran service test 40 and 41. I found the heaters on in test 40 and in test 41 there was 121VAC to the heaters. I found the FC LED defective. The UI and FC LED need to be replacedOrdering UI & module.; ordrng 1 W11205083 (MODULE) and 1 W11387384 (CNTRL-ELEC)
Near Lago Vista, TX 78645
Lou
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to inspect refrigerator ice maker loud when filling with water. Upon further inspection, the ice maker began to harvest when I arrived and when the water dispensed, the valve was louder than normal. I removed and replaced the valve and retested and the unit is operating as designed and much quieter. No water leaks observed during service, job completed."
Near Leander, TX 78641
David Z
Job Details: 04/16/2020
WASHER WHIRLPOOL MVWX655DW0 "Arrived on site to diagnose washer that would only agitate and not spin. Performed diagnostics and found error codes for off balance load, and basket spin speed error. Ran unit and could hear shifter click, but feels like it wasn’t engaging. Customer approved estimate for new shifter and cam. Replaced and retested but issues were still persisting. Only other part remaining in that system was the hub on the top side. Attempted to remove washplate to verify damaged hub which is now likely cause. Washplate was rusted and fused to the gearcase shaft and will not come out.
Near Austin, TX 78741
Leonardo
Job Details: 04/16/2020
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to test unit for unit not draining. Test unit and found bad drain pump. Replaced drain pump test unit and unit test good no leaks and unit draining correctly job complete.
Near The Hills, TX 78738
Jacob
Job Details: 04/16/2020
DISHWASHER KITCHENAID KDPE234GPS0 Arrived onsite for unit leaking water. Tested unit. Found that dispenser was not fully sealed against the door. Pressed on dispenser fully to seal properly. Tested unit. No leaks at this time. Job complete
Near Manor, TX 78653
Andy
Job Details: 04/16/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher not drying. Tested and inspected unit and found all operations are normal instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Belton, TX 76513
Al
Job Details: 04/16/2020
REFRIGERATOR MAYTAG MFI2570FEZ02 Arrived to inspect ice maker issues and right door gasket concerns.Found the ice maker to be defective and right refrigerator door gasket has a tear and will need to be replaced.Ordering both gasket and ice maker.Office to reschedule with customer.Needs more work.All water lines were dry at the time of service ; ordrng 1 W10830055 (GASKET GREY FIP ) and 1 WPW10300024 (ICE MAKER)
Near Temple, TX 76502
Jonathan M
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL ED5FHEXVB00 "Arrived on site to install previously diagnose parts. Inspected unit and work area. Removed old wire harness and three in one starting device. Installed compressor, filter dryer, coupler, and Wire harness and tested unit. Unit ran and had good pressures. Advised customer to give the u it 24 hours to come back to proper temperatures. Call complete."
Near New Braunfels, TX 78130
Robert
Job Details: 04/16/2020
FREEZER WHIRLPOOL WZF34X16DW01 Arrived on job for complaints of temperature too warm. Found no air movement in freezer. Removed back panel and found ice block the air flow. Ran diagnostics and found heater working replaced thermistor and removed ice from evaporator. No leaks detected at time of service.
Near Salado, TX 76571
Cliff
Job Details: 04/16/2020
WASHER LG WM2277HB "Arrived on site to diagnose a washing machine that is leaking, giving unbalanced error and shaking badly during spin. Tested unit and found hot water valve leaking onto motor assembly which has caused motor failure. Also noted all shocks worn out in unit. All shocks, rotors, stater, and valve will need to be replaced to complete repairs.ordrng 4 383EER3001E (SHOCKS)s and 1 4417EA1002Y (STATOR) and 1 5220FR2006H (VALVE) and 1 AHL72914402 (ROTOR)"
Near Georgetown, TX 78633
James
Job Details: 04/16/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site and found front panel with rust spots on oven door. Documented photos of damage Removed panel and installed new panel. Job complete
Near Leander, TX 78641
David Z
Job Details: 04/16/2020
DISHWASHER KITCHENAID KDTM804KPS0 "Arrived on site to diagnose dishwasher with no power at control panel. Performs diagnostics and voltage checks. Found power present at outlet. Removed panel where cable connects to wiring, and found the power cable was not attached to the unit block. Removed wire nuts and attached the power cable wires to the terminal block of the unit. Retested and unit now has power and is working as intended. Call complete."
Near Jarrell, TX 76537
James
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 KD) Arrived on site and found unit not cooling in fresh food department. Checked the evaporator for frost build up. Found freezer evaporator frosted over. Steamed evaporator clean. Inspected unit for air leaks found fresh food door seal not sealing correctly. Corrected issue tested operation unit tests good job complete.
Near Kyle, TX 78640
Brandon
Job Details: 04/16/2020
REFRIGERATOR LG LSXS26396S/00 "Arrived on site for customer complaint of filter not screwing into place, I found faulty filter head, I replaced filter head, unit tested good.
Near Austin, TX 78705
Luis
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM Arrived on site for damaged freezer door. Removed damaged door installed new door and nameplate checked door seal good
Near Salado, TX 76571
Cliff
Job Details: 04/16/2020
OVEN BOSCH DHG601DUC Arrived on site to convert cooktop to LP. Converted unit using kit homeowner provided. Tested unit and found all is working properly at this time
Near Austin, TX 78704
Kevin
Job Details: 04/16/2020
OVEN KITCHENAID KSGG700ESS1 "Arrived on site and inspected range and found F8E0 showing on display found black wire to cooling fan harness is loose/out of connector. Took one picture. Per customer request replaced control board anyway, set oven to preheat and took one picture, job complete."
Near Round Rock, TX 78665
David S
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to install previous diagnosed parts. Removed icemaker and disassembled icemaker and motor assembly. Installed new divider, motor, impeller and impeller washer. Reused all other parts. Reinstalled the icemaker and tested dispensing, icemaker is now dispensing ice. The icemaker cycled while I was in the home, ice dropped and it filled with water. Unit is operating as designed. Job complete."
Near Salado, TX 76571
Cliff
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site today no say refrigerator that is not cooling. Tested unit and found start device for compressor failed. Replaced start device and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78728
David Z
Job Details: 04/16/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to diagnose dishwasher door that was contacting on the right side. Checked door and performed diagnostic. Found door was contacting right side access hole cap for side mounting. Removed cap, which cracked when removing it, and slightly bent metal to allow travel without contact. Door is now working as designed. Ordering 1 new W10795980 cap to ship direct to customer since old cap broke when removing. Call complete.; ordrng 1 W10795980D2C (cap)"
Near Seguin, TX 78155
Robert
Job Details: 04/16/2020
WASHER WHIRLPOOL WTW8500DC0 Arrived on job for complaints buttons not working. Found that the start button not responding. Replaced console and test. No leaks detected at time of service
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/16/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for customer complaint of unit leaking from broken hot water valve. I found broken valve, I replaced valve, unit tested good."
Near Austin, TX 78748
Jacob
Job Details: 04/16/2020
WASHER KENMORE 110.287227 Arrived onsite for unit not agitating or spinning. Tested unit. Found that basket and spin tub are both locked up and are not moving by hand.No issues at this time. Job complete
Near Georgetown, TX 78628
James
Job Details: 04/16/2020
WASHER WHIRLPOOL WFW92HEFW KD) Arrived on site found machine locked up. With F6 E1 error code. Inspected motor control found it visibly failed. Installed new motor control. WPW10374126 Tested operation and found unit working properly. Job complete.
Near Harker Heights, TX 76548
Al
Job Details: 04/16/2020
DISHWASHER FRIGIDAIRE PLD4555RFC0 Arrived to inspect dishwasher dispenser not working.Confirmed the complaint and found the dispenser is defective and will need to be replaced.Ordering 5304507354 dispenser.Office to reschedule with customer.Needs more work ; ordrng 1 5304507354 (DISPENSER )
Near Austin, TX 78705
Wesley
Job Details: 04/16/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and found long fill error code only. Found cold water valve not filling properly. Ordering valve to repair. Advised customer on use and care. ; ordrng 1 W11210459 (WATER VALVE)
Near Andice, TX 78628
Wesley
Job Details: 04/16/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived onsite and installed control, but symptom of ticking relay and heating failure unchanged. Called techline. Sr#7727595830 found disconnected wire and main interlock switch. Wire had grounded and blew fuse. Corrected wire. Ordering fuse to repair. ; ordrng 2 W10138793 (fuse)s"
Near Georgetown, TX 78628
James
Job Details: 04/16/2020
OVEN KITCHENAID KEBS109BSS01 KD) Arrived on site tested thermal fuse found to have failed. Installed new thermal fuse tested operation found unit working properly. Job complete.
Near Austin, TX 78723
Scott
Job Details: 04/16/2020
WASHER MAYTAG MHW6630HC0 "Arrived on site for torn bellow and leaking . Replaced bellow , tested unit. Ran quick diagnostics , All checks normal and no water leaks detected at time of service . Job complete ."
Near New Braunfels, TX 78132
Noah D
Job Details: 04/16/2020
WASHER MAYTAG MVWB765FC3
Near Seguin, TX 78155
Robert
Job Details: 04/16/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on job to replace tub. After replacement test operation. No leaks detected at time of service.
Near Dripping Springs, TX 78620
Kevin
Job Details: 04/16/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and found currently refrigerator is operating but there is no interior lights showing. Customer is experiencing intermittent times where the entire refrigerator will not function. Replaced control board and user interface but will need a new LED control to complete repair. Will also bring back LED modules if needed.; ordrng 1 W10830288 (cntrl-elec) and 7 W10908166 (module)s and 1 W11205082 (LED MODULE)
Near Cedar Park, TX 78613
Paul
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived onsite for a refrigerator not cooling. I found the compressor extremely hot and the unit still charged. I replaced the compressor. I installed a low side service tap on the compressor and a UV drier. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.8 oz’s of R134A refrigerant. The unit is working as designed. I explained to the customer to wait at least 12 hours before loading it with product. Call complete.
Near Belton, TX 76513
Jonathan M
Job Details: 04/16/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor coupler and dryer. Recharged unit and tested pressure’s. High side settled at 120 psi and low side sat around 2 psi. Unit is working as designed. Call complete.
Near Austin, TX 78737
Kevin
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Arrived on site and inspected refrigerator and found freezer door is damaged, replaced freezer door and it is now correct, job complete"
Near Pflugerville, TX 78660
David S
Job Details: 04/16/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previous diagnosed part. Gained access to the control panel and replaced new. Got the unit connected to WiFi and customers whirlpool app. Unit operated as designed. Job complete.
Near San Marcos, TX 78666
Leonardo
Job Details: 04/16/2020
DISHWASHER WHIRLPOOL WDF130PAHS1 Arrived on site to replace board test unit and unit test good job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 04/16/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for sound during washing, upon inspection found the lower wheel loose and rubbing against cover, tightened down screw and retested. No sounds present. Complete"
Near Buda, TX 78610
Brandon
Job Details: 04/16/2020
RANGE WHIRLPOOL WOS51EC0AS02 "Arrived on site for customer complaint of unit not responding after self clean, found blown fuse, I replaced fuse, unit tested good.
Near Waco, TX 76712
Jonathan M
Job Details: 04/16/2020
DISHWASHER MAYTAG MDB4949SHZ1 Arrived on site for dishwasher that won’t fail. Inspected unit and work area. Tested unit in a fill and found water barely trickling into the unit. Tested voltage going to the inlet water valve and found proper voltage. Replaced in the valve and tested unit. Unit is working as designed. Call complete.
Near Hutto, TX 78634
Andy
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install previously diagnosed separator and add adhesive around top of FC cabinet. Removed failed part and replaced with and added adhesive. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78727
Wesley
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived onsite and replaced icemaker and valve due to no fill. Issue corrected. All checks good. Unit is now making ice as designed.
Near Bertram, TX 78605
James
Job Details: 04/15/2020
REFRIGERATOR GE PFD28KBLCTS KD) Arrived on site and tested operation. Found overload tripping within 30 seconds of start up. Ohmed out compressor found to be good. Installed new overload and tested. Found unit working properly. Job complete
Near Austin, TX 78731
David Z
Job Details: 04/15/2020
OVEN THERMADOR PDR486GDZS "Arrived on site to diagnose range that had 2 issues, first being small oven does not heat and second being front right burner does not ignite. Performed diagnostic and checks. Found bake element in small oven open and does not heat. Broil element is good. Tested burner and can hear clicking / ignition sound coming from inside the unit likely at spark module. Will need to order new small bake element, new spark module and wire for front right switch. Ordered all possible parts. Office to schedule return since there are 3 appliances in this house that need a return visit.; ordrng 1 00189010 (REIGNITING MODULE ) and 1 00189324 (IGNITRR) and 1 00219801 (IGNITOR WIRE) and 1 00219919 (BAKE ELEMENT) and 1 00618624 (IGNITION DEVICE) and 1 00645446 (IGNITOR DEVICE)"
Near Lakeway, TX 78738
Brandon
Job Details: 04/15/2020
RANGE KITCHENAID KFDC506JSS00 "Arrived on site for customer complaint of door being damaged, found new door was damaged in box. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11385801 (OUTER GLASS DOOR)"
Near West Lake Hills, TX 78746
Leonardo
Job Details: 04/15/2020
COMPACTOR WHIRLPOOL KTTS505ESS0 Arrived on site to replace motor gear and switch. Test unit and unit test good job complete.
Near Seguin, TX 78155
Noah D
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM "Arrived on site to install lights to fix issue with blinking, upon inspection found the freezer and top fridge light out, replaced all lights. Job complete"
Near Austin, TX 78734
Brandon
Job Details: 04/15/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site to replace fan motor in ice section, I replaced fan motor, unit tested good.
Near Austin, TX 78703
Jacob
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL ED5FHEXTS00 "Arrived onsite for unit not making ice. Tested unit, found that ice maker is not working. Ordered parts. Rescheduled with customer. ; ordrng 1 WPW10190965 (icemaker)"
Near Round Rock, TX 78681
David S
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Arrived on site for fridge not cooling right. Temp tested the fridge and freezer, found fridge at 57 degrees and the freezer at -10. I checked the fridge for air flow and found no air flow. Rotated the manual damper control, with no change. I removed the housing and fan that the damper control are attached to. Inspected for any blockages and inspected the damper door. All was working. Removed ice build up from the evaporator and watched for a good frost pattern.reinstalled the housing and gain and checked for air flow in the fridge, getting good air flow and temperature is dropping."
Near Liberty Hill, TX 78642
James
Job Details: 04/15/2020
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site and tested operation. Found blower making a squeaking sound when running. Accessed blower and found bad bearing. Installed new and tested. Unit tests good. Instructed customer on door switches for microwave and the sensitivity of them due to no door latches. Unit operating as designed. Job complete
Near Liberty Hill, TX 78642
James
Job Details: 04/15/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site and tested operation. Found unit building condensation in ice bin and under motor plate. Found ice door not sealing to funnel and ice maker over calling for water. Unit will need new ice maker, ice door and plate to repair. ; ordrng 1 W10347055 (plate) and 1 W11294907 (icemaker) and 1 WPW10606117 (door-ice)"
Near West, TX 76691
Jonathan M
Job Details: 04/15/2020
REFRIGERATOR MAYTAG MFI2570FEZ06 "Arrived on site to install previously diagnosed parts. Replaced impeller, divider, motor, and washer and tested unit. Unit ran as designed and dispensed cubed and crushed ice. Call complete."
Near New Braunfels, TX 78132
Robert
Job Details: 04/15/2020
DRYER WHIRLPOOL MEDC465HW0 Arrived on job for complaints of noise. Found roller defective and causing noise. Replaced roller from kit. Test operation.
Near Austin, TX 78758
Wesley
Job Details: 04/15/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for stalling motor. And used motor to repair. Also used pads for noise management. All checks good
Near Leander, TX 78641
Lou
Job Details: 04/15/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "arrived on site to inspect ice machine making too much ice. Upon further inspection, the customer advised that they cleaned the nit recently which is why the unit is empty, but it continues to make ice and won’t stop. I placed the unit in diagnostics and tested and the thermistor showed to be open. I removed and replaced the bin thermistor and tested unit and it is operating as designed. No water leaks observed during service, job completed."
Near Manor, TX 78653
Scott
Job Details: 04/15/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for wet dishes . Ran diagnostics found dispenser not functioning properly . Replaced dispenser . All checked normal , heater is coming on . No water leaks detected at time of service . Job complete ."
Near Hutto, TX 78634
Andy
Job Details: 04/15/2020
WASHER WHIRLPOOL WTW5000DW3
Near Round Rock, TX 78665
Andy
Job Details: 04/15/2020
WASHER ROPER RTW4516FW2 Arrived on site for washer not adding enough water. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Round Rock, TX 78664
David S
Job Details: 04/15/2020
COOKTOP JENN-AIR JGD3430GS00 "Arrived on site to install parts that Jenn air set the customer. Removed the cooktop from the counter. And removed the old top, installed the new top with visible lettering. Reinstalled the unit and tested unit operations, all tested good. Installed new knob bezels. Job complete."
Near Austin, TX 78759
Wesley
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM04 Arrived onsite and replaced icemaker fillarm where it should be and secured door hinge that was loose for right side door. All checks good. Unit is now operating as designed.
Near Austin, TX 78746
Leonardo
Job Details: 04/15/2020
DISHWASHER KITCHENAID KUDL02FRSS2 Arrived on site to test unit for door not closing. Test unit and found spoon blocking top rack from going all the way in hitting tub. Removed spoon test unit an dunit test good job complete and unit draining correctly.
Near Leander, TX 78641
Lou
Job Details: 04/15/2020
WASHER LG WM4270HVA "arrived on site to inspect washer not draining. Upon further inspection, I found the unit outside and only covered by a small plastic piece of matting that covered just the unit top and not the sides.
Near New Braunfels, TX 78130
Robert
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on job for complaints of no ice production. Found ice stuck in arm stopping harvest. Removed ice and ran test harvest complete. No leaks detected at time of service
Near Dripping Springs, TX 78620
Kevin
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL GI5FSAXVY02 "Arrived on site and found compressor is cool to the touch and start device is tripping every few seconds. Replaced start device and compressor is now running normally. No water leaks from connections at time of service, job complete"
Near Belton, TX 76513
Jonathan M
Job Details: 04/15/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer that’s popping the breaker. Inspected unit and work area. Unit is plugged into a GFCI breaker outlet. Placed in service diagnostics and found no error codes. Customer advised that the unit we’re going to a spin with a green and white shorted out. Want to check out all of his clothes he was putting into a manual drain in spending it with drain and spin with no problems but when he put he unit into a drain and spin with the clothes, it would shut off the breaker again. I ran the unit through an auto test and unit ran as designed. Placed unit into a manual fill, drain, and then spin. Unit ran as designed. I called tech line and spoke to Chris SR# 7727584715. He advised with all the testing done and no breakers tripped, the issue seemed to be an electrical one with the unit being plugged into GFI breaker. He advised to make no repairs and to have the customer take the unit off of a GFI breaker and place it on a non AFI or GFI breaker
Near Georgetown, TX 78626
Al
Job Details: 04/15/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived to inspect dishwasher not starting.Customer was on the phone with CW from office advising he called to cancel service appointment an hour prior.Customer agreed to allow me inside to check the unit.I ran diagnostics test and found door stuck error code 5/2.Ran diagnostics test mode to allow the unit to reset and discovered all functions of the unit work properly.All water lines were dry at the time of service.Job complete
Near Bastrop, TX 78602
Scott
Job Details: 04/15/2020
DISHWASHER WHIRLPOOL DU1055XTSS2 "Arrived on site for dishwasher randomly responding to commands . Replaced control and fuse , still not responding . Will need UI panel . No water leaks detected .please call to set return .; ordrng 1 WPW10021710 (panel-cntl)"