Near Round Rock, TX 78665
Al
Job Details: 09/22/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site and installed previously ordered replacement adjuster.Reassembled and unit tested as designed.Job complete
Near Leander, TX 78641
Lou
Job Details: 09/22/2020
ICE MACHINE WHIRLPOOL KUID508ESS2 "Arrived on site to inspect freestanding ice machine not making ice. Upon further inspection, I found the unit turned off. Customer advised that the unit would get hot and no ice would make. I turned the unit on and removed the grid cover and the unit began to dispense water into the reservoir and then it began to flow over the evaporator. While testing, I removed the condenser coil cover and found some lint/hair debris on the coils. Removed the debris and continued to test. I inspected the compressor and condenser fan and found the fan not operating. I found the condenser harness not fully engaged to the condenser fan. I fully plugged it in and the fan came on. Continued with testing and the unit made ice as designed. I advised the customer of my findings and recommended they keep the coils cleaned as often as possible due to them having pets. No water leaks observed during service, job completed."
Near Austin, TX 78757
Scott
Job Details: 09/22/2020
REFRIGERATOR KITCHENAID KSSC42FTS04 "Arrived on site , replaced main control . All checked normal with unit . No water leaks detected at time of service.Job complete ."
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived on site for refrigerator not making ice after previous service for fresh food evaporator. Measured temperature in ice container at 13.5°. Performed diagnostics mode and checked ice maker fault codes and found E2. Cycled ice maker found rotating and found stopped at home position. Found ice mild chipping. Cycled water and found fill tube frozen. Tested fill tube heater and found opened. Removed fill tube and ran fill cycle. Found inlet valve working. Tested voltage to,heater and found 120 volts. Will need to replace heater and recommend to replace ice maker, due to ice maker mold chipping. and 1 WPW10554299 (FILL TUBE HEATER) and 1 WPW10764668 (ICE MAKER)"
Near Austin, TX 78750
Paul
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite for a refrigerator with the ice maker not working and the RC is not cold. I found the RC coil frosted over and the FC temps not cold enough for the ice maker to harvest due to the frosted coil. I found the RC evaporator fan shorted out and not running correctly. The fan and harness needs to be replaced. I removed all of the ice and frost. I replaced the fan and harness assembly. I tested the unit and found it working as designed. I explained to the customer that there was a possibility that the UI would need to be replaced if the unit wasn’t defrosting. I explained to the customer where to look and check the coil in 7-10 days. Call complete.
Near Lago Vista, TX 78645
Lou
Job Details: 09/22/2020
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived on site to inspect dishwasher intermittent operations. Upon further inspection, the customer advised that the unit will wash just fine, but the dispenser won’t open or the unit will stop without finishing. I placed the unit in diagnostics showing error code F2E1. Cleared the code and continued with testing. During testing, I attempted to advance through testing and the unit would not advance. Attempted to reset the unit and retested and it continues to show the error code. I am ordering the main control and console and the office will return schedule return service due to parts being OOS. No water leaks observed during service.; ordrng 1 W11308807 (cntrl-elec) and 1 W11337647 (CONSOLE)"
Near Austin, TX 78745
Robert
Job Details: 09/22/2020
OVEN GE JGB916SEK4SS "Arrived onsite to test unit for unit not heating, test unit found bad igniter, replaced igniter, unit working properly, job complete."
Near Austin, TX 78732
David Z
Job Details: 09/22/2020
DISHWASHER KITCHENAID KUDS30FXSS5 "Arrived on site to diagnose dishwasher that had a melted control. On arrival examined unit and found that the control had melted through, and wiring harness was burnt and separated as well. Call complete."
Near Austin, TX 78724
Matthew
Job Details: 09/22/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher with no power. Upon inspection found faulty control. Replaced control tested unit and unit is functioning properly.
Near Austin, TX 78750
Paul
Job Details: 09/22/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for a refrigerator with the lights out in the upper part of the RC and the FC. I found the FC light defective with 15VDC to it. I replaced the FC LED module and tested. All the lights are working as designed. Call complete.
Near Austin, TX 78723
Matthew
Job Details: 09/22/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived onsite for unit not filling with water. Water to unit was previously shut off and the noise was coming from a dry valve. With maintenance correction, I ran diagnostics cycle and normal cycle and both completed without issue. No leaks present at at this time. Job complete"
Near Round Rock, TX 78681
Cliff
Job Details: 09/22/2020
DRYER WHIRLPOOL MED6230HW1 Arrived on site to diagnose a dryer that is not running auto cycles. Found loose connection in sensor harness. Rewired unit properly and tested unit. Found all is working properly at this time.
Near Austin, TX 78745
Kevin
Job Details: 09/22/2020
MICROWAVE WHIRLPOOL WMH53521HZ "Arrived on site and found customer has replaced lightbulb but it is not working. Removed lower panel and found loose connection at housing. After resetting it lightbulb is now working properly, job complete"
Near Liberty Hill, TX 78642
Cliff
Job Details: 09/22/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site to diagnose a refrigerator with lights that are not working. Tested unit and found lights on both LED circuits not functioning indicating failed control. Control will need to be replaced to complete repairs. Also bringing LED modules on return trip in case needed.; ordrng 1 W11224256 (BOARD)
Near Leander, TX 78641
Lou
Job Details: 09/22/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the FC light not working. I removed and replaced the light assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Andy
Job Details: 09/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previously diagnosed control and harness. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78731
David Z
Job Details: 09/22/2020
MICROWAVE KITCHENAID KBMS1454SSS1 "Arrived on site to diagnose microwave that is not running. Performed diagnosis and found fuse bad. Replaced fuse and retested and all is now working as designed. Call complete."
Near Austin, TX 78705
Richard
Job Details: 09/22/2020
REFRIGERATOR KENMORE 106.5112921 Arrived onsite for the refrigerator not cooling. During testing found that the freezer Evaporator is frozen solid. Causing the issue. Complete
Near Leander, TX 78641
Kayman
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite for refrigerator freezing things in the RC upon inspection I found some foods frozen on the right side of the RC. I tested the baffle through diagnostics and I found it sounded very scratchy and would open and close when it was supposed to be just closed. I replaced the baffle control UI and HV control. The baffle no longer sounds loud or scratchy and the unit is working as designed. I raised the RC temp 2 degrees to see if that helps. Advised customer to monitor unit and let us know if it still freezes food in the RC. Job complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 09/22/2020
VENTHOOD KITCHENAID KVUB606DSS1 "Arrived on site and called tech line JK #7728855791. Unit has 10 pin female connections and the new display has an 8 pin male connection. Part will need to be sent for product review with photos of new connector, old connector and serial plate. ; ordrng 1 RESEARCH (DISPLAY )"
Near Cedar Park, TX 78613
Tommy
Job Details: 09/22/2020
COOKTOP KITCHENAID KCGS556ESS02 Arrived onsite for middle burner rusted. Upon arrival found burner and holder rusted replaced both and tested all tested good. new ordering burner top. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10811958 (BURNER CAP)
Near New Braunfels, TX 78130
Noah D
Job Details: 09/22/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for drain and dispenser issues, found bad tubing behind drain causing backup, moved down tubing and water rushed out of drain line, checked all parts of dispenser on board and found no issues. Tested unit twice for drain issues and found none. Compete"
Near Cedar Park, TX 78613
Tommy
Job Details: 09/22/2020
RANGE WHIRLPOOL WFG515S0ES0 Arrived onsite for bake element not igniting. Upon arrival found bake element had gas and spark tested good but wasn’t staying ignited. Tested module and found module tested bad replaced module and tested unit multiple times unit ignited and stayed ignited. Tested unit on bake tested good. Job Completed.
Near Austin, TX 78748
Robert
Job Details: 09/22/2020
WASHER MAYTAG MVWB765FC3 "Arrived onsite to test unit for unit leaking water into the drum, test unit, found faulty water valve, replaced water valve, test unit, unit working properly, no leaks at this time, job complete."
Near Austin, TX 78732
David Z
Job Details: 09/22/2020
REFRIGERATOR MAYTAG MFD2562VEM11 "Arrived on site to diagnose refrigerator that had some frost building, and no light. On arrival found a tiny bit of ice on the top edge of the freezer door, and no light on. Found the door switch had ice in it and was frozen. Wiped off tiny bit of frost and removed ice from door switch. Door likely wasn’t fully closed as customer said frost disappeared within a couple days. Retested and all is working as designed. Call complete."
Near Leander, TX 78641
Kayman
Job Details: 09/22/2020
DRYER WHIRLPOOL MEDB835DW4 Arrived onsite for dryer not operating and no power. Pop inspection I found the unit dead and not responding to touch. I unplugged the unit and back in and the UI powered on. I ran a diagnostics test and found fault codes for ACU communication failure to UI. I also found a stored code for power failure with the unit losing voltage on L2. I tested the terminal block under a load and got faulty readings with L2 to common showing 17V when it should be 120V. I tested the continuity of the power cord and it tested good. I ran the dryer and barely wiggled he cord and the power turned off. I advised the customer to have the dryer outlet inspected by an electrician. But as it was running I noticed it started to heat and work as designed.
Near Florence, TX 76527
Al
Job Details: 09/22/2020
DRYER MAYTAG MEDC465HW0 Arrived on site and inspected dryer not heating.Confirmed the complaint and found the connection to the heating element not connected properly causing the intermittent heating issues.Corrected the issue and unit tested as designed.Job complete
Near Manchaca, TX 78652
Robert
Job Details: 09/22/2020
DRYER MAYTAG MEDZ600TW1 "Arrived onsite to test unit for unit not drying, test unit, found unit heating correctly and unit running full cycle, advised customer there may be an air flow restriction in vent running from unit, job complete."
Near Leander, TX 78641
Lou
Job Details: 09/22/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to inspect dishwasher not operating. Upon further inspection, the customer advised that they had set the unit to wash and pressed start, the unit shut off and would not come back on. They advised that they checked the breaker and it was still on. I checked the junction box for any loose connections and all was good. I placed the unit in diagnostics show no error codes and tested. Unit operated as designed. I removed the outer door panel and inspected the main control and console and all looked good. Tested voltage at the control and got 123V. Due to the intermittent loss of power, I removed and replaced the main control and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78758
Scott
Job Details: 09/22/2020
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site for controls not reading . Found relay on control burned . Terminal block looks good . Replaced control ,tested unit . All checked normal . Job complete ."
Near Temple, TX 76502
Tyler
Job Details: 09/22/2020
WASHER MAYTAG MVWX655DW1 On site for a washer that was making a grinding noise during the spin cycle after a previously installed gear case was installed. Upon arrival I found that the new gear case has gone defective and was causing a loud screeching noise about 10 to 15 seconds into the spin cycle I tested the unit for you to times both with the belt off and the inner tub out of the unit to see if anything else could’ve been causing the issue. I replaced a new gear case and retest in the unit and found that it is now functioning as designed with no squealing during the spin cycle anymore. Call complete
Near Austin, TX 78749
Kevin
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site and replaced warped pantry UI diagnosed on previous visit, after replacement it is operating properly, job complete"
Near Austin, TX 78704
Jacob
Job Details: 09/22/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for unit not powering on. Tested unit. Would not turn on. Flipped breaker. Tested unit. Unit turned on. No issues at this time. Job complete
Near Austin, TX 78703
Richard
Job Details: 09/22/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived onsite for the ice machine not making ice properly. Ran diagnostics and found that the pump , sensor and valve are not working properly causing the issue. Complete"
Near Leander, TX 78641
Lou
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 "Arrived on site to inspect refrigerator ice maker not working and water dispenser slow. Upon further inspection, I tested the dispenser and the water dispensed very slowly. I removed the filter and placed my bypass in the filter housing and retested the dispenser and there was some change. I tested the ice maker and it failed to harvest or dispense water. I found the fill tube frozen. Cleared the ice and retested and it continues to fail. No water leaks observed during service, job completed."
Near Liberty Hill, TX 78642
Cliff
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site to replace previously ordered parts for refrigerator. Replaced fan motor, main control, and user interface, and tested unit. Found all is functioning properly at this time. No leaks were found at time of service."
Near Lago Vista, TX 78645
Lou
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ01 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I tested temps in the FC=8 degrees. I found the ice maker had stopped mid-cycle due to a piece of ice getting wedged during harvest. I attempted to start the motor with my jumper wire at points T-H and it failed. I removed and replaced the ice maker and cycled power to the unit. Ice maker began to operate as designed. No water leaks observed during service, job completed."
Near Salado, TX 76571
Al
Job Details: 09/22/2020
WASHER WHIRLPOOL MVWC465HW2 Arrived on site and inspected washer not starting.Confirmed the complaint and found the control was defective.Removed and replaced it.Reassembled and unit tested as designed.No leaks.Job complete
Near Austin, TX 78750
Scott
Job Details: 09/22/2020
DISHWASHER KITCHENAID KDTE204KWH0 "Arrived on site , ran diagnostics. Got fill error code . Unit passed diagnostics wash . Heater didn’t come on . Ordering control . No water leaks detected at time of service. Call to set return .; ordrng 1 W11462456 (DRAIN ) and 1 W11462460 (CONTROL)"
Near Waco, TX 76705
Jonathan M
Job Details: 09/22/2020
RANGE WHIRLPOOL WFE535S0JZ0 Arrived on site for arrange that was making a loud sound during a convection oven baked. Inspected unit and work area. Found noise immediately when turning on the convection bake sounded like a rattling. Removed front cover and found no obstruction. Removed back cover and found a wire connector rubbing up against the convection fan in the back causing the unit to rattle when in use. Moved wire connector out of the way of the convection fan and tested unit. Unit was quiet and is working as designed. Call complete.
Near Waco, TX 76708
Jonathan M
Job Details: 09/22/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and tested unit you’re not a test. Did it rain as designed.Call complete.
Near Austin, TX 78703
Jacob
Job Details: 09/22/2020
WASHER WHIRLPOOL WED5620HW0 Arrived onsite for unit not working once again. Tested unit. Unit would not power on. Called Techline. Suggested to change control panel. Got Sr#7728858587. Ordered parts. Rescheduled with tenant. Requested 2MAN; ordrng 1 REQUEST (2MAN) and 1 W11331275 (CONTROL BOARD ) and 1 W11378949 (CONTROL PANEL) and 1 WP3397659 (block-term)
Near Salado, TX 76571
Al
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install previously ordered part.Removed and replaced the main control board .Job complete"
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/22/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Andy with Whirlpool tech line SR#7728855019Arrived on site for microwave still coming on. Called tech line and they explained this was normal due to the NTC (thermostat) reading heat from the oven while customer cooks. Went over these specifics and why the fan comes on with customer. Explained it would be best to turn on the fan while cooking in the future to avoid the fan randomly turning on. Job complete
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/22/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer making a humming sound durning agitation cycle. Inspected unit and work area. Found unit unleveled. Performed diagnostics mode and checked fault codes history. Found no fault codes. Ran automatic test cycle and monitored operation. Inspected gearcase and pulley. Leveled unit. Performed manual test mode, tested heavy agitation and fast spin. All tested good, no water leaks detected. Spoke with customer on user care guide."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/22/2020
RANGE WHIRLPOOL WFG550S0HZ2 Arrived on site for warming drawer not closing flush. The glide on the right side when facing the warming drawer was a bit chewed up. The customer had concerns of the drawer being higher on the left side when it was closed. I removed and replaced the glides on both sides of the drawer. Once new glides were installed the homeowner agreed it was an improvement over the previous way it closed. Homeowner understands the drawer is not on railing with wheels so it doesn’t sit square at all times when opening and closing. Job complete.
Near Austin, TX 78750
Paul
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for a refrigerator with water not flowing out of the dispenser correctly. I found the water flowing very slowly out of the dispenser. I removed the filter and found the water flowing correctly. I advised the customer to replace the filter. Call complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 09/22/2020
DRYER WHIRLPOOL WED8500BC0 Arrived on site and tested operation. Found catch has failed causing door to not stay shut. Installed new catch and tested operation. Unit tests good. Job complete
Near Austin, TX 78734
David Z
Job Details: 09/22/2020
COOKTOP KITCHENAID KGCU467VSS01 "Arrived on site to install previously diagnosed parts to resolve left front burner not igniting. Confirmed that ignition module is needed. Attempted to access ignition modules, but found that the pipe from the cooktop case is installed in a support beam with a hole too small to allow the unit to come out. Regulator valve will have to be removed in order to remove the cooktop from its cavity, however there is no shutoff for the gas valve in the house, and gas company will have to cut gas for the house. Customer will have to follow up when gas is turned off, and we will have to remove the regulator to move the cooktop out. Customer request DZO or BCO to install parts. Office to schedule return visit when customer has gas shut off. Also found that conversion for LP has already been performed, and burners that had larger orange flames had the burner caps off center. Centered caps and flame returned to normal. Rear center flame is a bit higher, but has appro
Near New Braunfels, TX 78132
Noah D
Job Details: 09/22/2020
RANGE JENN-AIR JDRP548HL00 "Arrived on site to inspect cooktop for sputtering flames, replaced both simmer and high orifice and checked for all functions, no problems found. Customer confirmed it worked. Complete"
Near Temple, TX 76502
Tyler
Job Details: 09/22/2020
ICE MACHINE WHIRLPOOL KUID508HWH00 Arrived on site for ice machine making loud noise during drain cycle. Upon arrival I ran a diagnostics and found no error codes then proceeded to run a test to see how draining operated. I found that the noise customers are hearing is the echo of the water draining out through drain pipe under ice machine. Recommended to customer that they hire a plumber to see if they can better insulate the drain line under unit to keep it from making any more noise. Unit is functioning as designed call complete
Near Lago Vista, TX 78645
Lou
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that the IM stopped working for approximately 8-10 days then it started working again. I test3d temps in the FC=9 degrees. I removed the ice bin and it was full of ice. When I went to test the IM, it began to harvest on its own then dispensed water into the tray. Due to the intermittent operations, I removed and replaced the ice maker and cycled power to the unit to reset the control. Ice maker is operating as designed and unit is operating as designed. No water leaks observed during service, job completed."
Near Temple, TX 76502
Tyler
Job Details: 09/22/2020
WASHER MAYTAG MVWB865GW0 Arrived on site for washer that would make beeping and audio tones and not let the customer select their cycle. Upon arrival I ran a diagnostics on the unit and as soon as it went to show me the F to air code it had it stopped prematurely and did not allow me to figure out what the other half of the cod. During a test cycle I should also be able to manually select an auto test and each time I went into the diagnostic cycle it would automatically try to run an auto test without my input indicating that there is a stuck button somewhere in the UI not allowing proper reading and input interpretation.; ordrng 1 W11135391 (console)
Near Lorena, TX 76655
Jonathan M
Job Details: 09/22/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Went to replace console and found consul did not include electronics. Parts breakdown was a little confusing and found electronics are separate from the actual consul. Ordering user interface electronics and office will need to contact customer about reschedule date due to out of stock in PSP item.; ordrng 1 W11478519 (UI)
Near Copperas Cove, TX 76522
Al
Job Details: 09/22/2020
DISHWASHER WHIRLPOOL WDF310PLAW1 "Arrived on site to install previously ordered parts.The part most needed was the drain pump, which I failed to bring with me.Office to reschedule the appointment.Needs more work ; O-emld tckt"
Near Crawford, TX 76638
Jonathan M
Job Details: 09/22/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for a dishwasher that won’t spray either spray arm. Inspected unit and work area. Placed unit and service diagnostics and found an F4 E3 (wash motor not running) and F6 E1 (no/low water) error codes. Cleared error codes and tested unit in an auto test. Found unit would fill but motor would not recirculate water. Did find unit has a drain hose going uphill into a garbage disposal causing water to run back into the unit. Ordering pump and motor and advise customer to adjust their drain hose to avoid backflow back from the garbage disposal.
Near Austin, TX 78733
Kevin
Job Details: 09/22/2020
OVEN KITCHENAID KEBS208SSS00 Arrived on site and inspected ovens and found they are not heating. Disconnected power at breaker and uninstalled ovens and found thermal fuse is good. After reinstalling and reconnecting to power ovens are now heating properly and observed them reaching preheat temperature. Recommended to homeowner that breaker be inspected by an electrician.
Near Horseshoe Bay, TX 78657
James
Job Details: 09/22/2020
MICROWAVE MAYTAG MMW9730FZ05 Arrived on site and removed inner door. Found hinges have proper tension but the inner door is warped. Installed new inner door and verified proper contact with switches. Found cavity light has failed due to previous door being warped and light would not turn off. Unit will also need new light to repair. Office to schedule return services ; ordrng 1 W10886919 (lmp-basles)
Near New Braunfels, TX 78130
Noah D
Job Details: 09/22/2020
MICROWAVE WHIRLPOOL AMV2307PFB "Arrived on site to inspect microwave for not heating, upon arriving customer was not home, landlord next door spoke with me and was able to get closing date, spoke with customer on the phone and they stated the mic heats when door is pushed in correctly, ordering interlocks, office to reschedule ; ordrng 1 W11433682 (INTERLOCK) and 1 W11433683 (INTERLOCK )"
Near Marble Falls, TX 78654
James
Job Details: 09/22/2020
FREEZER WHIRLPOOL WRT112CZJB00 Arrived on site and tested operation. Found fans running but unit is not cooling. Accessed evaporator and found frosting only at capillary tube connection of evaporator. Unit has failed sealed system. Parts are expart and unit has R600 refrigerant. Office to submit claim to whirlpool.
Near Cedar Creek, TX 78612
Andy
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Arrived on site for refrigerator ice buildup. Tested and inspected unit and found sheet of ice on bottom of FC due to clogged drain tube. Removed ice and unclogged drain tube. Reassembled and tested unit. All operations are normal. No water leaks present at time of service. Instructed customer on use and care and practice for best performance.
Near Cedar Creek, TX 78612
Andy
Job Details: 09/22/2020
WASHER ADMIRAL ATW4470TQ0 Arrived on site for washer draining into bath tub. Upon arrival customer informed that issue is when unit drains her bath tub fills with water from drain. Inspected and found issue is with plumbing. Customer will need plumber to come fix issue. Instructed customer on use and care and practice for best performance on unit. No water leaks present at time of service.
Near Leander, TX 78641
Kayman
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived onsite for dishwasher not getting water coming into the unit. Upon inspection I found the inlet valve not letting water in. I found a spoon wedged underneath the float switch causing the float switch to stay in the up position and not letting water in. I removed the spoon and ran a diagnostics cycle. The unit is working as designed and no leaks were detected during time of service.
Near Dripping Springs, TX 78620
Robert
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL ED5FHAXSL01 Arrived on job for complaints of temperature too cold in refrigerator section. Recommend replacement of thermostat. ; saved tckt
Near Kingsland, TX 78639
James
Job Details: 09/21/2020
OVEN WHIRLPOOL WFE525S0HS0 Arrived on site and installed new control. Tested operation and found unit working properly. Job complete
Near Austin, TX 78748
Jacob
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for unit leaking in to refrigerator. looked at unit. Found that ice maker arm was not placed right to shut off the water for the ice maker. Re installed arm to unit. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78748
Jacob
Job Details: 09/21/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for washer not getting any power. Tested unit. Would not turn on. Found that breaker was flipped off. Flipped breaker back on. Tested unit. Unit test good. No leaks at this time. Job complete
Near Cedar Park, TX 78613
Kayman
Job Details: 09/21/2020
OVEN KITCHENAID KOSE500ESS04 Arrived onsite for wall oven with fan making loud noise. Upon inspection I put the unit into diagnostics and activated the fans. On high speed the cooling fan makes a whirling sound and doesn’t sound consistent with the noise fluctuating up and down. I replaced the fan blower in attempt to remedy the noise but it did not. I am ordering the main control for the repair. Control (W11179310) ; ordrng 1 W11179310 (cntrl-elec)
Near Leander, TX 78641
Kayman
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite for refrigerator making unusual noises. Upon inspection I could not hear any abnormal noises. I attempted to move the refrigerator in all directions in attempt to recreate the noise but could not. I accessed the evaporator fan assembly to inspect for ice or obstructions while I was in the FC I noticed a slight buzzing or rattling noise from the compressor due to my weight being in the FC I accessed the compressor and added a pad between the compressor and chassis of the unit. I still could not get the unit to recreate any noise other my weight being inside the FC. I also noticed the customer had tile floor with deep grout joints. The unit could be resting in those joints causing it to be un level. I advised the customer to monitor the unit and take a video or recording of the noise and try and pin point the location if it returns. Job complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 09/21/2020
REFRIGERATOR ADMIRAL HMG521537 Arrived onsite for refrigerator loosing cool in the RC. Upon inspection I found the RC at almost room temp and the FC at about 20 degrees. I accessed the evaporator and found the evaporator frozen in a block of ice. I tested the defrost timer and found one of the sores disconnected I tested the continuity at he timer and got some weird fluctuating readings. I tested continuity at the thermostat and it tested good. I checked the heater and it showed open when it should have showed closed. Due to the defrost timer being so old I am recommending replacing the defrost timer and heater to return unit to normal operation. Ordering heater (WP61001846); ordrng 1 WP61001846 (heater- de)
Near Austin, TX 78734
Brandon
Job Details: 09/21/2020
VENTHOOD IKEA IH6302YS1 "Arrived on site for customer complaint of right side light not working, found broken light bulb housing. See pictures ; ordrng 1 CNOTE (PARTS RESEARCH ) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Lockhart, TX 78644
Richard
Job Details: 09/21/2020
WASHER MAYTAG MHW5630HC0 Arrived onsite for the washer not spinning clothes dry. Replaced tub and basket assembly and rotor and stator. Washer tested good no leaks detected complete
Near Kyle, TX 78640
Jacob
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite for right hand door having a dent. Looked at door. Found dent. Replaced door. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78704
Jacob
Job Details: 09/21/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite to replace parts ordered. Replaced door and control. Tested unit. Unit test good. No issues at this time. Job complete
Near Liberty Hill, TX 78642
James
Job Details: 09/21/2020
WASHER MAYTAG MHW6630HW0 Arrived on site to install new dispenser. Found all but 2 clips broken off of housing. Part will need to be reordered and office to schedule return services. ; ordrng 1 W11465533 (HOUSING)
Near Leander, TX 78641
Kayman
Job Details: 09/21/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite to install previously diagnosed parts. I installed the sump and motor. Unit is now working as designed and no leaks were detected during time of service. Job complete.
Near Georgetown, TX 78633
Lou
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL GI6SDRXXQ00 "Arrived on site to inspect refrigerator freezer icing up. Upon further inspection, I found ice/frost at the opening of the cabinet and on the top and bottom of the door. Also found ice/frost in the light housing. Removed all ice/frost and reassembled the FC section and the tested the door and it is closing as designed. I recommended that the customer replace the rails and brackets. I am ordering the left and right sides brackets, and both rails and office to schedule return service. No water leaks observed during service. ; ordrng 2 WPW10120018 (slide rail (frz))s and 1 WPW10284682 (bracket LT SIDE) and 1 WPW10284683 (bracket RT SIDE)"
Near Wimberley, TX 78676
Robert
Job Details: 09/21/2020
REFRIGERATOR FRIGIDAIRE FPHN2899LF1 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service
Near Austin, TX 78741
Robert
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on job for complaints of no water. Test valve and have 120v. Replaced valve and tested water working. No leaks detected at time of service.
Near Kyle, TX 78640
Leonardo
Job Details: 09/21/2020
RANGE FRIGIDAIRE JGBP33BEH3BB Arrived on site to replace switch harness. Found switch harness needed was incorrect. Will need the end of switch harness with 2 wires not 4. Office will reschedule and do part research Wb24k10024 ; ordrng 1 WB24K10024 (SWITCH HARNESS )
Near Buda, TX 78610
Jacob
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for unit not draining water consistently from unit. Tested unit. Found that garbage disposal would back up with water coming from the unit causing the water to travel back into the dishwasher. Removed clog from garbage disposal. Tested unit once again. Unit working as designed. No leaks at this time. Job complete
Near Austin, TX 78746
Luis
Job Details: 09/21/2020
REFRIGERATOR JENN-AIR JB36NXFXLW04 "Arrived on site for no ice. Diagnosed optics not sending power to icemaker ordering new optic controls,5 ; ordrng 1 LMONLY and 1 W10508673 (WIRE HRNESS) and 1 W10757851 (CONTROL OPTICS)"
Near Georgetown, TX 78626
Cliff
Job Details: 09/21/2020
WASHER GE GTWN5050M0WS Arrived on site to replace drain hose for washer. Replaced hose and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78633
James
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site and installed new freezer door. Aligned upper fresh food doors. Verified proper seal on all 4 doors. Unit tests good. Job complete
Near Austin, TX 78748
Leonardo
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to replace sump and motor, replaced sump and motor, test unit, unit working correctly, no leaks at this time, job complete."
Near Volente, TX 78641
Kayman
Job Details: 09/21/2020
VENTHOOD KITCHENAID KVUB606DSS3 Arrived onsite to install previously diagnosed parts. I installed the vent hood fan motor assembly and tested the unit. The unit is working as designed at this time. Job complete.
Near Austin, TX 78741
Robert
Job Details: 09/21/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of not complete cycle. Got codes for water level. Need two tech. ; ordrng 1 W11456953 (HOSE)
Near Liberty Hill, TX 78642
James
Job Details: 09/21/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site and installed new console. Verified operation and set calibration. Job complete
Near Cedar Park, TX 78613
Kayman
Job Details: 09/21/2020
REFRIGERATOR GE PSS25SGNABS "Arrived onsite to install previously diagnosed parts. I installed the over load,ptcr, and control. I restored power to the unit and the compressor and condenser both turned on. I advised the customer to monitor the unit for at least 24 hours to make sure the compressor is cooling the unit. Job complete."
Near Jarrell, TX 76537
Al
Job Details: 09/21/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site and inspected microwave not heating.Confirmed the complaint and attempted to remove the unit from over the stove and found the vent housing leading outside is prevent the unit from being removed and repaired.Due to customers extremely slippery floor, glass top range below the microwave and the ventilation issues I’m requesting authorization for a second technician for a 2 man repair.Will return with previously ordered parts.Customer will contact builder to uninstall the ventilation housing that’s preventing unit from being lowered for repair.Needs more work Office to reschedule the return appointment.; ordrng 1 CNOTE (2 MAN REPAIR DUE TO SLIPPERY FLOORING, GLASS TOP RANGE.)"
Near Leander, TX 78641
Lou
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRS335FDDM01 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit is making a rattling noise coming from underneath. I removed the toeplate and checked the condenser coils and they weren’t vibrating, but I found the condenser fan not operating. I pulled the unit out and checked the fan and found it was unplugged. Plugged it in and it immediately came on. I found the compressor extremely hot to touch due to the condenser fan not being on and running no-stop. Customer advised that the middle mullion was very hot also. I advised it was due to the condenser fan not being on. When the compressor came on, it began to make its normal noises and then it ramped up to high speed and the noise got a little louder, but still normal I advised the customer that due to the condenser fan being unplugged and not functioning to keep coils cooled, the compressor has been running non-stop and is why it’s making the noises, whi
Near Leander, TX 78641
Kayman
Job Details: 09/21/2020
WASHER MAYTAG MVW7230HC0 "Arrived onsite for washer with an error code of F9E1 long drain fault. Upon inspection I confirmed the error code as well as other stored error codes within the unit relating to out of balance load and motor temp faults. I inspected the rotor and stator and they both looked good with no obvious shorts or breaks, I ran a factory diagnostics cycle and I found that the drain pump would not turn off. I powered down the unit with the power button and the drain pump still drained with the display off. I accessed the main control and tested the drain pump continuity and it tested good. I replaced all connectors and went back to diagnostics. I performed a factory reset on the unit and retested. The drain pump no longer pumps without being called for and the diagnostics cycle ran through as designed. Advising customer to monitor unit and if the issues return the we will need to return with the following parts to try and remedy the issue. Control (W11419171) lower harn
Near New Braunfels, TX 78132
Noah D
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ "Arrived on site to inspect fridge for not illuminating cabinet, checked for freezer light and it was off, replaced module and the lights returned. Job complete"
Near Austin, TX 78734
Brandon
Job Details: 09/21/2020
ICE MACHINE KITCHENAID KUIC18PNXS3 "Arrived on site for customer complaint of u it not making ice, found multiple issues, found leak at water pan and reservoir pump, also found failed external drain pump; ordrng 1 2313705 (drain pump)"
Near New Braunfels, TX 78132
Noah D
Job Details: 09/21/2020
OVEN WHIRLPOOL KOSE500ESS "Arrived on site to inspect oven for illuminating all the time, checked for latch function and found through diagnostic the switch was broken, replaced switch with no change, replaced control, function returned. Complete"
Near Buda, TX 78610
Jacob
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDF510PAYS6 Arrived onsite to replace parts ordered by previous tech. Replaced sump and motor and drain pump. Tested unit.
Near San Marcos, TX 78666
Robert
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived on job for complaints of not making ice. Ran harvest and ice maker working normally. No leaks detected at time of service.
Near Austin, TX 78704
Jacob
Job Details: 09/21/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite to replace part to unit. Found that a sick and a piece of clothing was clogged in the drain tube and a piece of clothing was getting caught with the drain motor. Removed clothing. Tested unit. Unit test good. No leaks at this time. Job complete
Near Kingsbury, TX 78638
Richard
Job Details: 09/21/2020
WASHER MAYTAG MHW5500FW1 Arrived onsite for the washer not working. During testing found that the console is not responding at all . Voltage is good and control led is on and solid. Saw a burnt spot on the outside of console. Took pictures. Will need to replace control panel and main control. Ordering parts and office to schedule ; ordrng 1 W10911044 (panel-cntl) and 1 WPW10443885 (door lock)
Near Leander, TX 78641
Kayman
Job Details: 09/21/2020
OVEN KITCHENAID KODE300ESS02 Arrived onsite for wall oven that is showing errors and won’t start or advance with touch. Upon inspection I found a error code of F1E0 indicating a loss of communication with the main console. I spoke to techline about the issue and they advised me to check for proper voltage coming into the unit and if voltage is verified then replace the console UI. I replaced the console and tested the unit. The unit is working and heating as designed at this time. Techline reference SR#7728848897. Job complete