Near Liberty Hill, TX 78642
Jonathan
Job Details: 04/05/2019
WASHER GE GTW460ASJWW "Arrived on site for washer continues to drain. Found small crack in panel and had customer waiver for moving appliances. Performed diagnostics mode and tested unit. Found analog pressure hose clogged. Cleared hose and tested on speed wash. Found cycled completed. All tested good, no water leaks present."
Near Georgetown, TX 78628
James
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL KRFC704FPS00 Arrived on site and tested operation and found temp in freezer at 24 and fresh food is at 37. Ran diagnostics tests for thermistors and sealed system. All tests pass but unit will not cool freezer properly. Called tech line and spoke to Rick #7724542972. Per testing the unit has a sealed system failure and will require a new compressor kit to repair. I will also install new condenser fan motor as a precaution as well as the UI. Office to schedule return visit for 3 hour SS repair; ordrng 1 CNOTE (3 HOURS SS) and 1 W10865318 (fan) and 1 W11024494 (fan) and 1 W11025999 (compressor) and 1 W11039890 (cntrl-elec)
Near Elgin, TX 78621
Steve C.
Job Details: 04/05/2019
WASHER SAMSUNG WF45K6200AZA2 Arrived on site for the unit door will not lock. Tested the unit And found the door switch assembly is defective. Replace the door switch assembly and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78737
Robert
Job Details: 04/05/2019
WASHER MAYTAG MVWB835DW3 "Arrived on job to replace gearcase. Replaced gearcase,calibrated unit ran test cycle. Noise went away and all operation functioning properly."
Near Waco, TX 76708
Arthur B.
Job Details: 04/05/2019
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for customer complaint of dryer not heating. Checking incoming voltage and found only 120v. Wiggles plug and found 240v. Tested dryer. Dryer heats and tumbles as intended. Advised to have house receptacle replaced. No other issues found. Dryer vent and lint trap was clean of lint at service.
Near Leander, TX 78641
Cliff
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found RC fan not operational and FC fan not running. When fan motors are running in diagnostics unit will reset due to shorted controls, and dispenser UI will randomly reset with no functionality to ice and water dispenser. Short was caused by fan motor failures and has damaged all electronics in the unit. Also noted RC right side door gasket has a tear. Upper user interface, dispenser interface, main control, Orion board, FC fan motor assembly, and RC fan motor assembly will all need to be replaced along with RC door gasket to complete repairs. Will bring solenoid for 3 way valve on return trip Incase needed. Shut unit off today to prevent damage to sealed system, and customer has signed loss of cooling waiver. Office will need to have repairs authorized and set return date.; ordrng 1 CNOTES (AUTHO NEEDED) and 1 W10688387 (gasket-fip) and 1 W10889841 (cover-ev
Near New Braunfels, TX 78132
Brandon
Job Details: 04/05/2019
DRYER WHIRLPOOL WGD92HEFW0 "Arrived on site for customer complaint of unit making noise, found rattling noise coming from exhaust pipe, I added dryer pads, unit tested good."
Near Austin, TX 78734
Luis
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on site for compressor creating pulsating loud noise. Removed compressor installed new compressor and a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down"
Near Austin, TX 78723
Joseph C.
Job Details: 04/05/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for “dented front panel” complaint. Inspected unit and found front panel dented. Removed and replaced front panel. Tested unit, unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78746
Luis
Job Details: 04/05/2019
ICE MACHINE KITCHENAID KUIC15POZP2 Arrived on site for door issue. Found door hinge unable to secure to cabinet. Removed door found screw holes on cabinet stripped no threads on screw holes. Screws fall out with door opening and closing. Called tech support per tech support information being sent to product review team whirlpool will contact customer. File#7724545709
Near Cedar Park, TX 78613
Lou
Job Details: 04/05/2019
REFRIGERATOR MAYTAG MFF2258VEM4 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the damper control and as soon as I plugged it in, the damper door opened to allow cold air into the RC section. Tested in diagnostics and it operated as designed. No water leaks observed during service, job completed. Customer paid in full at previous service call."
Near Pflugerville, TX 78660
Wesley
Job Details: 04/05/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived n site and found unit disposal plug still inside. Removed. Unit is now draining. All checks good.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 04/05/2019
RANGE JENN-AIR JGRP548WP02 Arrived on site to test unit for griddle not working. Test unit and found wire disconnected at control board. Secured connection at board turned griddle on and griddle working correctly. Job complete no leaks present at this time.
Near Austin, TX 78738
Paul
Job Details: 04/05/2019
WASHER WHIRLPOOL MVWX655DW1 Arrived onsite for the washer making a squeaking noise while washing. I ran the auto diagnostics cycle and found the unit making a clicking sound when the unit would start to agitate in the clockwise direction. I ran a control calibration and retested the unit. The unit was quiet and worked as designed.
Near Lago Vista, TX 78645
James
Job Details: 04/05/2019
DRYER WHIRLPOOL LE5720XSW0 Arrived on site and tested operation. I found all functions test good but drum is not turning. Installed new belt and tensioner from dryer kit and tested operation. Unit working properly. Job complete
Near New Braunfels, TX 78132
Brandon
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for customer complaint of no ice production, found faulty ice maker, i replaced ice maker, unit tested good,"
Near Cedar Park, TX 78613
Cliff
Job Details: 04/05/2019
REFRIGERATOR MAYTAG MFI2570FEZ06 The downside to diagnose the refrigerator that is not cooling properly and the RC. Tested unit and found lower than normal temperatures in the refrigerator compartment causing food to freeze on several shelves and in crispers. Spoke with Steve from tech line and he advised changing thermistor as it was not in range required for proper cooling. He also stated damper and control could be an issue. All three parts will need to be replaced to complete repairs. Return date is set for 4/9/19.; ordrng 1 12002355 (thermistor kit) and 1 W11043763 (cntrl-elec) and 1 WPW10196393 (damper control assy)
Near Kyle, TX 78640
Robert
Job Details: 04/05/2019
DRYER AMANA NED4655EW1 "Arrived on job for complaints of no operation. Found thermal fuse blown, replaced fuse but no operation. Found voltage to pets but no operation. Replaced pts ran test cycle and all operation functioning properly."
Near Lockhart, TX 78644
Leonardo
Job Details: 04/05/2019
RANGE WHIRLPOOL WFC150M0EB1 Arrived on site to test unit for unit not working. Test unit and found LF and RF burner receptacles burned out and burners stuck to the receptacles. Replaced receptacles and burner elements. Test unit and found unit saying it was on when all switches were off. Test unit and found LF switch was shorted out. Replaced switch test unit and unit test good job complete.
Near Georgetown, TX 78633
Tyler B.
Job Details: 04/05/2019
DISHWASHER WHIRLPOOL WDT720PADM1 "Arrived on site for unit not drying/heating, found control failed,, due to age customer will be calling whirlpool for possible concession. No leaks on site collected service fee ; ordrng 1 W10751502 (CONTRO)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 04/05/2019
COOKTOP KITCHENAID KGCU467VSS02 "Arrived on site for rust on trim. Found rust panel, on left and right side trim. Attended to remove rust with dry eraser Tested burner operation. Will need to replace trim and panel. Schedule return for Thursday the 11th. ; ordrng 1 W10226014 (trim-cktop/ LEFT) and 1 W10226015 (trim-cktop/ RIGHT)"
Near Manor, TX 78653
Joseph C.
Job Details: 04/05/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for “no power to unit/unit not powering on” complaint. Inspected unit and found wall switch(at counter(third one))was off. Turned switch on. Unit powered on. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Cedar Creek, TX 78612
Steve C.
Job Details: 04/05/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site for the unit is not working. Customer advise that on sensing cycle the timer will not advance and will have manually shut it off. Found the timer is extremely hot in the off position. Replaced the timer and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Near Round Rock, TX 78664
Wesley
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Arrived onnsite and found Evap frozen over. Advised customer unit will need to be defrosted in order to perform repair. Returning with Evap cover and control. ; schdld next appmnt for 4/8 MON !
Near Pflugerville, TX 78660
Wesley
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived on site and found frozen over drain tube In freezer cabinet. Ordering Updated drain tube and returning to repair. All else checks good. ; ordrng 1 DRAINTUBE (W10491298)
Near Kempner, TX 76539
Al
Job Details: 04/05/2019
WASHER AMANA NTW4516FW1 Arrived to inspect washer not spinning water from clothes.Complaint was not verified. The customer ran a load before my arrival and I personally felt the load from the washer and load was same dampness as any washer would leave after completing a load.Called Whirlpool Tech line and spoke with:Kevin SR 7724549241 ALL CHECKED NORMALTold him of my findings and he walked me through steps to check. The unit only showed a lid switch errors which LID LATCH WAS replaced last visit.KEVIN STATED ALL FUNCTIONS OF THE WASHER AND AS DESIGNED.JOB COMPLETE WHIRLPOOL SR # 7724549241
Near Manor, TX 78653
Joseph C.
Job Details: 04/05/2019
RANGE WHIRLPOOL WFG525S0HS1 "Arrived on site for “oven not heating” complaint. Inspected unit and found weak flames. Removed and replaced orifices with correct ones. Every time door is opened, unit shuts completely off. Removed and replaced regulator and spark module with no changes. Ordering new control. Return for repairs on 04/11. No leaks detected' at time of service.; ordrng 1 W11317846 (CONTROL)"
Near Georgetown, TX 78633
Cliff
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL KBF525ETSS "Arrived on site today to diagnose a refrigerator with a filter that is hard to remove. Found no failures to filter Assembly at this time . Changed filter as a courtesy for homeowner, and all is working properly at this time. No leaks were found at time of service."
Near Briarcliff, TX 78669
Paul
Job Details: 04/05/2019
REFRIGERATOR/TOP GE GFE26GSKJSS Arrived onsite for the refrigerator not dispensing water. I found the water line kinked. I advised mr to replace the line with a braided pex line and have a 90 degree fitting installed at the wall. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78734
Paul
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL JS48SEDUDW15 Arrived onsite to replace the previous diagnosed parts. The first gasket had come off the door when I arrived. I installed the gasket. I found a hole on the inner flap of the second gasket but I was able to get it installed all the way so it would seal. Ordering another gasket. The customer also mentioned the ice container having shipping tape on it that will not come off. I found that reinforced stranded tape was put on the ice container and it will not come off. I explained to the customer that we would see if the extended warranty company would approve the container.; ordrng 1 C-NOTES (THE CUSTOMER IS REQUESTING THE ICE BIN GET REPLACED. I TOLD MR I WOULD SEE IF IT COULD GET APPROVED. SEE CALL NOTES. IF APPROVED ORDER WP2222970 BIN-ICE.) and 1 WP2266901 (GASKET-FIP )
Near Austin, TX 78702
Andy
Job Details: 04/05/2019
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site for dishwasher not operating. Tested and inspected unit and found no voltage to unit. Found switch at wall for unit was off, turned on switch and unit came on. Tested unit and all operations are normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service."
Near Waco, TX 76711
Arthur B.
Job Details: 04/05/2019
WASHER AMANA NTW4516FW2 "Arrived onsite for customer complaint of top load washer not draining and spinning clothes out. Ran diagnostics and found error code F9E1 (Long Drain). Did find drain hose was not installed properly. Found customer has drain in wall. Was able to adjust drain hose to all hose to be level with top of washer. Clear error codes and manual tested unit. Unit fills,drains as intended. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78717
Lou
Job Details: 04/05/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 "arrived on site to inspect microwave door issues. Upon further inspection, the customer attempted to get the unit to malfunction when I arrived. After a few attempts, the unit stopped heating and the display showed “close door”. I found that the door is not closing all the way to engage the left side switch. I am ordering the inner and outer door assemblies and will return with the interlock harness and both hinges. Office to schedule return service due to door being PSP.; ordrng 1 W10577914 (glass-door) and 1 W10687342 (door/mw)"
Near Pflugerville, TX 78660
Wesley
Job Details: 04/05/2019
DISHWASHER AMANA ADB1400AGS1 Arrived onsite and found power to unit had failed and electrician will be required to repair. Advised customer. All else checks good.
Near Waco, TX 76712
Arthur B.
Job Details: 04/05/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for customer complaint of dishwasher not dissolving pods when in use. Ran diagnostics and found error code 7-1 (Heater Error). Ran manual test cycle and tested heater. Found heater works as intended. Advised customer to run hot water at sink before starting cycle to allow hot water to enter dishwasher. No other issues found. All water connections were dry at time of service.
Near Waco, TX 76710
Arthur B.
Job Details: 04/05/2019
WINE COOLER KITCHENAID KUWR204ESB0 Arrived onsite for customer complaint of wine cooler making rattling noises when compressor on. Removed bottom plate and found base was raised against condenser. Was able to adjust base and added foam stripes between base and condenser. Unit now runs quietly as intended. No other issues found.
Near Austin, TX 78737
Luis
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for water leaking found water leaking from fill tube during fill cycle. Water overflowing from fill tube. Installed reducer valve to line. Tested fill cycle no leaks unit working as designed. ; used 1 W10786952 (VALVE) from stock
Near Leander, TX 78641
James
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site and tested operation. I found the ice maker not responding and not cycling. Installed new ice maker and tested operation. Unit working properly. Job complete
Near Round Rock, TX 78681
Cliff
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site to replace condenser and compressor for refrigerator. Replaced both parts as well as filter dryer. Pulled deep vacuum on unit and verified unit held vacuum. Charged with manufacturers recommended amount of refrigerant. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Spicewood, TX 78669
Paul
Job Details: 04/05/2019
DISHWASHER KITCHENAID KDTE704DSS0 "Arrived onsite for the dishwasher not draining and making a loud noise. I checked stored error codes and found an F8E1, F3E1, F6E6, & F3E3. I found everything working on the unit correctly but the control was only priming the drain pump then when it started to run continuously after 10 seconds it stopped sending voltage. I replaced the control and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete."
Near Buda, TX 78610
Brandon
Job Details: 04/05/2019
DRYER WHIRLPOOL WED8000DW0 "Arrived on site for customer complaint of loud noise, found hand towels stuck in blower wheel, I removed hand towels, unit tested good."
Near Georgetown, TX 78626
Jonathan
Job Details: 04/05/2019
OVEN WHIRLPOOL WOS51EC0AB04 Arrived on site for oven not allowing to set time or allowing to set broil above 280°. Reset unit at breaker. Performed diagnostics mode and ran factory reset. Set time and tested broil at 550°. . All tested good. Spoke with customer on repair and user care guide.
Near Waco, TX 76710
Arthur B.
Job Details: 04/05/2019
FREEZER MAYTAG MRT118FFFH01 "Arrived onsite to install new compressor to top mount refrigerator from prior tech’s diagnosis. Removed seized compressor and installed new replacement using braising methods. Installed new dye drier and process stub as well. Vacuumed system down to -25psi. Charged system with 3.7oz of R134a refrigerant. Reassembled and powered up unit. Compressor comes on, good frost pattern and air flow from evaporator. No other issues found. No water connected to unit."
Near Austin, TX 78726
Robert
Job Details: 04/05/2019
WASHER WHIRLPOOL WFW92HEFU0 Arrived on job to replace tub. Customer saw damage to tub and requested a new one. ; ordrng 1 W10901175 (tub-outer)
Near Austin, TX 78731
Scott
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL KSSC42QTS03 "Arrived on site For no control display. Previous company has replaced control kit twice and UI in door and inner once . Unit is running and but lights lights and controls are not . Both door switches are functioning properly .checked all connections . Call tech line and ran voltage checks ,determined cabinet wire harness failure . Unit is being framed unrepairable . No water leaks detected at time of service job complete .
Near New Braunfels, TX 78132
Brandon
Job Details: 04/05/2019
RANGE WHIRLPOOL WFE515S0ES1 "Arrived on site for customer complaint of cracked cooktop, found small crack on front left burner, I replaced cooktop, unit tested good."
Near Georgetown, TX 78628
Thomas L.
Job Details: 04/05/2019
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived on site for multiple lights not working in the fresh food section. Removed and replaced LED driver and LED lights. All fresh food section lights now work properly. All water connections are dry.
Near Austin, TX 78701
Leonardo
Job Details: 04/05/2019
RANGE KITCHENAID KSGG700ESS0 "Arrived on site to test unit for unit giving F8E0 error code. Found bad fan, replaced fan at $150.16 and labor at $214.99 total before taxes $365.15. Test unit after replacing cooling fan by heating unit to 350 and unit test good. Fan kicked on at 170 degrees and fan stayed running after turning the unit off job complete no leaks present at this time."
Near Austin, TX 78737
Robert
Job Details: 04/05/2019
COOKTOP WHIRLPOOL WCG51US0DS00 Arrived on job to drop off grate kit.
Near Austin, TX 78750
Scott
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for ice clumping up in ice bucket as well as a clicking noise . Found doors uneven and small gap along seal in between ice bucket housing and IM . Leveled doors to close gap. Clicking noise appeared to be blue shipping tape that was holding power cord had come loose . Removed tape . No leaks detected at time of service job complete .
Near Austin, TX 78758
Thomas L.
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL W8RXNGMBS00 Arrived on site for no cool condition. the unit is not self defrosting due to a failed defrost bimetal. Replaced. Customer wants to save money a defrost himself. Apartment 1321. 512-318-1323 Bryan13215569 6354 0008 277704/21Callie ran card and it was approved
Near Marion, TX 78124
Kevin
Job Details: 04/05/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site and inspected microwave and found what’s your fan was not hooked up properly and also not pointing the correct direction. Uninstalled microwave and corrected fan blower and it is now operating properly. Calculate
Near , TX 78633
Tyler B.
Job Details: 04/05/2019
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site for unit resetting and turning off while microwave in use, unit will need console and microwave control to complete will use supplied oven control on return ; ordrng 1 CNOTE (OFFICE RS) and 1 W11110951 (CONTROL ) and 1 W11297728 (CONSOLE )"
Near Austin, TX 78735
Luis
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived on site for freezing in fresh food. Called tech support per tech support replaced damper and adjusted gaskets for damper assembly. File#7724546465
Near Lago Vista, TX 78645
James
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRF532SMHZ00 Arrived on site and tested operation. Customer stated that the unit has tripped the breaker twice since December. Inspected harness and all connections and found to be good. Tested outlet for proper polarity and found to be good as well. Ran u it through all functions and was unable to duplicate issue. I found the breaker to be a gfci breaker and instructed customer on issues associated with gfci breakers and outlets that have appliances plugged into them. Unit working as designed. Job complete
Near Austin, TX 78758
Scott
Job Details: 04/05/2019
WASHER AMANA NTW4516FW2 "Arrived on site , replaced tub and tub ring . Nonwater leaks detected at time of service . Job complete ."
Near Leander, TX 78641
James
Job Details: 04/05/2019
DISHWASHER WHIRLPOOL WDF510PAYSA Arrived on site and tested operation. I found the upper spray arm not turning. Inspected spray arm and found the ports on the end of the arm are clogged. Removed build up and tested operation. Unit working properly. Job complete
Near Georgetown, TX 78626
Jonathan
Job Details: 04/05/2019
REFRIGERATOR FRIGIDAIRE FFSS2625TS0 "Arrived on site for refrigerator making intermittently noises. Performed diagnostics mode and tested unit. Inspected evaporator and evaporator fan. Cycled ice maker and monitored cycle.Gained access to condenser fan and compressor. Found cardboard from back hitting fan blade. Corrected backing and tested unit. Found condenser fan motor housing not correct. Made adjustment to housing and tested unit. All tested good, no water leaks present.m"
Near Austin, TX 78754
Scott
Job Details: 04/05/2019
DISHWASHER WHIRLPOOL WDF320PADS3 Arrived on site for not drying properly . Ran diagnostics no error codes . Heater is coming on at end of test. Rinse aid tank is empty . Instructed about importance of rinse aid with customer . No water leaks detected at time of service . Job complete .
Near Austin, TX 78745
Leonardo
Job Details: 04/05/2019
MICROWAVE WHIRLPOOL WMH78019HZ1 "Arrived on site to test unit for unit not heating. Test unit and found bad high voltage, opened magnetron box and found mag damaged. Will need to order new magnetron w11230995 and new capacitor W10561770. Office to reschedule; ordrng 1 W10561770 (CAPACITOR ) and 1 W11230995 (MAGNETRON )"
Near New Braunfels, TX 78132
Brandon
Job Details: 04/05/2019
OVEN WHIRLPOOL WOD93EC0AS05 "Arrived on site to replace temp sensors ordered by previous tech, found sensors were good and in range, found faulty control, ordering control. ; ordrng 1 W11032469 (cntrl-elec)"
Near Hutto, TX 78634
Andy
Job Details: 04/05/2019
REFRIGERATOR MAYTAG MFI2665XEB7 Arrived on site for ice maker leaking water. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and UI showed signs of issues. Called tech line and spoke with Scott and was made aware that there was a software issue in that unit of that age. Made aware to customer. UI began to act normal and customer decided not to have replaced at this time. They will call back if there is any issues. No water leaks present at time of service.
Near Seguin, TX 78155
Kevin
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Arrived on site and inspected refrigerator and found evaporator is frosted over inspected defrost element and bimetal and both pass. Replaced defrost controller and recommended that customer defrost refrigerator over the next 36 hours. If this does not correct the issue W1116190 Will need to be ordered. Customer is aware of defrost procedure.
Near Austin, TX 78730
Paul
Job Details: 04/05/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived onsite for the refrigerator not cooling properly in the RC and frost build up again. The frost was just as thick as the previous visit and appears to be starting at the bottom of the evaporator and working its way up the coil. I tested the DC voltage for the thermistors at the control and found - evaporator thermistor P8-1 to P8-2 = 4.96VDC and RC thermistor P5-1 to P5-2 = 4.97VDC. I called techline and spoke with Scott. Scott advised changing test 7 in diagnostics to the basic defrost mode, seal the chassis and liner on both compartments, and replace the evaporator cover. SR# 7724550116. I replace the evaporator cover foam, sealed both compartments chassis to liner, and changed test 7 to #2 basic defrost mode. Call complete."
Near Cedar Park, TX 78613
Lou
Job Details: 04/05/2019
OVEN KITCHENAID KOSE500ESS03 "arrived on site to inspect oven error code. Upon further inspection, I placed the unit in diagnostics and found error code F2E1. Per the tech sheet, I checked the UI console connection to the control and it was connected. I removed and replaced the UI console and tested the unit and it operated as designed. Job completed."
Near Austin, TX 78701
Luis
Job Details: 04/05/2019
ICE MACHINE WHIRLPOOL GI15NDXZQ1 "Arrived on site for no ice. Ran diagnostics no water entering reservoir,checked voltage no voltage to valve. Found unit has outdated faulty valve and pump failed not sending power to valve. Replaced pump and valve,found weak water pressure to valve from water source. Ran unit through diagnostics all test passed. Customer will need to have a plumber check for water pressure issue. ; used 1 W10908287 (PUMP) from stock"
Near Elgin, TX 78621
Steve C.
Job Details: 04/05/2019
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for the units light will not turn on. Found the unit lightbulb is defective. Replaced the lightbulb and tested the unit. Unit works properly and no gas leak present
Near Austin, TX 78738
Leonardo
Job Details: 04/05/2019
COOKTOP KITCHENAID KGCU467VSS01 Arrived on site to replaced regulator. Replaced regulator test unit for leaks and no leaks present at this time. Turned burners on and all burners working correctly job complete. Turned gas back off due to unit being a model home.
Near Round Rock, TX 78665
Thomas L.
Job Details: 04/05/2019
WASHER MAYTAG MVWB835DW4 Arrived on site for clothes not getting cleaned properly. Entered step#52 of diagnostics and ran load calibration mode. Tested unit for all operations. Unit works properly and all water connections were dry.
Near New Braunfels, TX 78130
Kevin
Job Details: 04/05/2019
WASHER WHIRLPOOL WETLV27HW0 "Unit is now in 5206, inspected washer/dryer combo and found dryer has to be completely removed in order to replace lid switch properly. Confirmed this with tech line, Will need to bring back to technicians to remove dryer to access lid switch.; saved tckt"
Near Austin, TX 78703
Andy
Job Details: 04/05/2019
DRYER WHIRLPOOL MED3500FW1 Arrived on site for dryer not heating and vent light coming on and dryer shutting off. Performed temperature test and found within range. Vent light came on. Checked error codes and found F4-E3 (Restricted air flow) Instructed Customer that unit is operating as designed and that dryer vent for house will need to be cleaned.
Near Austin, TX 78744
Leonardo
Job Details: 04/05/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for bottom rack rusting and falling apart. Found bottom rack stick coming off due to rust. Replaced bottom rack test unit and unit test good job complete. No leaks present at this time.
Near Georgetown, TX 78628
Lou
Job Details: 04/05/2019
DISHWASHER KITCHENAID KDTE304GPS0 "arrived on site to inspect dishwasher burn smell. Upon further inspection, I placed the unit in diagnostics with no error codes showing. The unit operated as designed, but at the end of testing when the drain pump came on, I noticed that the drain pump was operating longer then normal. When I opened the unit door, I found a large amount of suds in the bottom of the unit. I inspected the dispenser and found rinse aid leaking from the bottom of it. I advised the customer of my findings and am ordering a dispenser. Also CNOTE-customer asks that the return service call be the same date/time as the customers microwave call (218083). No water leaks observed during service.; ordrng 1 CNOTE (SCHEDULE WITH 218083) and 1 W10861000 (detergent dispenser)"
Near Pflugerville, TX 78660
Wesley
Job Details: 04/05/2019
WASHER GE GTW460ASJ9WW Arrived on site and repaired no spin washer with cap and switch lid lock. Unit is now operating as as designed.
Near Cedar Creek, TX 78612
Steve C.
Job Details: 04/05/2019
WASHER WHIRLPOOL WFW75HEFW0 Arrived on site for the unit is not working and the door is locked. Tested the unit in diagnostics and received error code F3E1 and F8e1. Found the air trap has gunk buildup. Replaced the air trap and the pressure switch. Tested the unit and the unit is working properly. All water connections were dry at the time of service.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 04/05/2019
MICROWAVE WHIRLPOOL WMH31017HB0 Arrived on site for microwave having door issues. Inspected unit and found door strike broken off in interlocks. After father inspection found face of cavity damaged door rubbing top of control panel. Called tech support and spoke with Butch (SR# 7724548304). He documented call and transferred to trade partners service. Spoke with Darion. Builder will need to contact contractor order desk with SR# at 1-800-962-2537 to have unit exchanged.
Near Temple, TX 76501
Al
Job Details: 04/05/2019
ICE MACHINE KITCHENAID KUIC15NRTS1 "CONTACT # 254-613-1913 HOME PHONEArrived to inspect ice machine with a dirty hose. Confirmed, removed and replaced the hose. Discovered the pump inside the unit leaks and will need to be replaced. Ordered WP2313705 pump ; ordrng 1 WP2313705 (PUMP)"
Near Austin, TX 78745
Robert
Job Details: 04/05/2019
WASHER WHIRLPOOL MHW5500FW0 Arrived on job for complaints of noise. Found object to be stuck in between basket and tub. Would need entire tub assembly to complete. 2 man job for 2 hours.
Near Round Rock, TX 78665
Tyler B.
Job Details: 04/05/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Arrived on site for bin replacement, replaced and tested good"
Near Seguin, TX 78155
Kevin
Job Details: 04/05/2019
WASHER MAYTAG MVWB865GW0 "Arrived on site and found start button is unresponsive on user interface, replaced console and it is now operating properly. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78633
Jonathan
Job Details: 04/05/2019
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site to install previous diagnosed parts. Evacuated refrigerant from system. Removed failed compressor, filter drier and evaporator and installed new. Tested seal system. Leveled unit. All tested good, no water leaks present."
Near Austin, TX 78759
Scott
Job Details: 04/05/2019
MICROWAVE JENN-AIR JMV8208BAS Arrived on site for vent closure not opening . Found vent cam not functioning. Part is NLA. ; ordrng 1 DE97-00423A (CAM )
Near Austin, TX 78705
Andy
Job Details: 04/05/2019
DRYER WHIRLPOOL WGD8300SW1 Arrived on site for dryer getting too hot and gas smell. Performed temperature test and found within range. Did not smell any gas or found any gas leaks. The mother of customer was home and also agreed that there is no gas smell. Recommend that dryer vent for house be cleaned. All operations are normal. No gas leaks present at time of service.
Near Austin, TX 78744
Scott
Job Details: 04/03/2019
DISHWASHER WHIRLPOOL WDF330PAHS2 "Arrived on site for dishwasher filling then draining . Ran diagnostics and got 7-1,5-2,4-3 error codes . Checked and found correct voltage . Replaced sump and motor . Ran diagnostics again all functions on DW are normal . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78701
Scott
Job Details: 04/03/2019
ICE MACHINE KITCHENAID KUIS18PNZB2 Arrived on site for IM not making ice . Found bin is full of ice . Tested unit in diagnostics all checke normal . Ran unit thru a normal harvest . Couldn’t duplicate or find anything malfunctioning at time of service . No water leaks detected at time of service . Job complete .
Near Woodway, TX 76712
Al
Job Details: 04/03/2019
RANGE FRIGIDAIRE FFEF3012UWB Arrived to install previously ordered part. Removed and replaced the left rear small burner. Unit now works as designed.JOB COMPLETE
Near Fort Hood, TX 76544
Arthur B.
Job Details: 04/03/2019
WASHER WHIRLPOOL WTW4616FW2 Arrived onsite for customer complaint of top load washer wobbling when spinning. Tested unit and found inner basket warped causing wobbling. Unit will need new inner basket and tub ring to complete repair. R/S for Wednesday 4/10. All water connections were dry at time of service.; ordrng 1 W10554251 (spin basket) and 1 WPW10531289 (tub ring)
Near Waco, TX 76705
Al
Job Details: 04/03/2019
DISHWASHER MAYTAG MDB8989SHZ0 Arrived to inspect dishwasher not melting pods. Confirmed the complaint and removed and replaced the pump and motor. Reassembled the unit and noticed the unit had no incoming water source. Removed the two mounting screws and noticed the tubes on the left side of the dishwasher were extremely damaged causing he water at start up is going on the floor and no into the dishwasher. Customer is calling LOWES for further questions on install.
Near Marion, TX 78124
Diego G.
Job Details: 04/03/2019
WASHER MAYTAG MVWB855DC3 "Right on site. Replaced gear case, stater, Clutch and rotor. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Near Marion, TX 78124
Diego G.
Job Details: 04/03/2019
WASHER MAYTAG MVWB855DC3 "Right on site. Replaced gear case, stater, Clutch and rotor. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Near Marion, TX 78124
Diego G.
Job Details: 04/03/2019
WASHER MAYTAG MVWB855DC3 "Right on site. Replaced gear case, stater, Clutch and rotor. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 04/03/2019
DRYER AMANA NED4655EW1 Arrived on site. Check for no heat issues. Found voltage not correct coming from outlet to let heater kicked on. Instructed customer they will need to have electrician come out to fix problem. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 04/03/2019
DRYER AMANA NED4655EW1 Arrived on site. Check for no heat issues. Found voltage not correct coming from outlet to let heater kicked on. Instructed customer they will need to have electrician come out to fix problem. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 04/03/2019
DRYER AMANA NED4655EW1 Arrived on site. Check for no heat issues. Found voltage not correct coming from outlet to let heater kicked on. Instructed customer they will need to have electrician come out to fix problem. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 04/03/2019
DRYER WHIRLPOOL NED4655EW1 Arrived on site. Check for long dry times. Found damper going outside clogged up not allowing moisture to get outside to dry clothes. Instructed customer on exhaust. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 04/03/2019
DRYER WHIRLPOOL NED4655EW1 Arrived on site. Check for long dry times. Found damper going outside clogged up not allowing moisture to get outside to dry clothes. Instructed customer on exhaust. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 04/03/2019
DRYER WHIRLPOOL NED4655EW1 Arrived on site. Check for long dry times. Found damper going outside clogged up not allowing moisture to get outside to dry clothes. Instructed customer on exhaust. Job complete
Near Austin, TX 78739
Robert
Job Details: 04/03/2019
WASHER MAYTAG MHW5500FW0 "Arrived on job for complaints of draining issue. Ran diagnostics and currently draining normally, but found tear in bellow. Will need bellow to complete,will double check for drain issue on return visit.; ordrng 1 WPW10237499 (bellow)"
Near Georgetown, TX 78628
James
Job Details: 04/03/2019
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site and tested operation. I found both front burners hard to light. I found the igniters are functioning properly but the gas is not igniting. Installed burner base and cap on left front and found it to now function properly. I will need to return with another burner base and cap for the right front. ; ordrng 1 WPW10183368 (cap-burner) and 1 WPW10515455 (burnr-head)
Near Manor, TX 78653
Andy
Job Details: 04/03/2019
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for washer making noise and loose pad. Tested and inspected unit and found side noise pad stuck to side of washer as well as to tub creating a crunching noise. Removed pad and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.