Service History 662

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ2

Near Uhland, Texas 78640

Joe Z

Job Details: 06/30/2023

Arrived on site for oven tripping breaker. Upon arrival unit is already pulled away from the wall. customer states that the cooktop is ok only the oven trips the breaker. Test unit by preheating oven to 350. Unit has preheated and began cooking cycles without tripping breaker. Customer states that it does not happen all the time and only intermittent. Gave customer service pointer # W11525530 for breaker Tripping nuisance . Customer will contact Square D. Cannot duplicate the issue at this time job complete

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHB2750TP3

Near Pflugerville, Texas 78660

Kimo

Job Details: 06/30/2023

Arrived onsite for a refrigerator with a broken mullion. Upon inspection I found that the mullion hinges were broken; ordrng 2 241779401 (HINGE-MULLION)s

We serviced a

WHIRLPOOL FREEZER

Model wrt314tfdw03

Near Austin, Texas 78735

Luis

Job Details: 06/30/2023

"Arrived on site. Found fresh food door sagging and not sealing to cabinet,removed door added washers to hinge reinstalled door checked door seal good. ; used 2 WP487802 (Washer) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Kyle, Texas 78640

Matthew

Job Details: 06/30/2023

Arrived onsite for dishes not completely dried and water left at the end of a cycle. Upon arrival inspected unit. Found customer has not been using rinse aid. Instructed customer on benefits of rinse aid and how to obtain optimal was performance. Also advised customer on plasticwares poor drying performance. Unit is performing as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Georgetown, Texas 78626

Gerry C

Job Details: 06/30/2023

"WTW4655JW2 Arrived to inspect no agitate and burning odor. I found the agitator had detached from the wash plate and stripped out the engagement cogs. The wash plate, agitator and bolt will require replacement and I am also setting the gear case parts for return, in case of need. No leaks observed during service. Office to contact the customer to arrange return service.; ordrng 1 W11397111 (Wash Plate) and 1 W10836692 (Agitator) and 1 W11223765 (Bolt)"

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15NDXZS2

Near Temple, Texas 76502

Tyler

Job Details: 06/30/2023

Arrived on site for ice machine not making ice. Upon arrival confirmed issue and found unit not filling with any water in diagnostics. Found valve failing. Tested ice machine and found no leaks and unit cycling through creat8ng ice as designed. Call comply

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Austin, Texas 78739

Scott

Job Details: 06/30/2023

"Arrived on site , replaced gearcase. Ran load calibration and test wash . All checked normal. No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI0FSAXVY012

Near Florence, Texas 76527

David Z

Job Details: 06/30/2023

"Arrived on site to replace sealed system components to resolve restriction / no cool. Tapped dryer and evauacted system. Pressurized with nitrogen and blew out system. Replaced dryer and compressor. Ran vacuum for 30 minutes and verified pressures held. Charged to 5oz per specs. Verified pressures good and stayed good. Repair completed.

We serviced a

WHIRLPOOL FREEZER

Model MFX2676FRZ00

Near Liberty Hill, Texas 78642

Lou

Job Details: 06/30/2023

"Arrived on site to inspect refrigerator leaking water and the bottom of the freezer is frozen. Upon further inspection, I found a slab of ice on the bottom of the FC section and water leaking from the bottom left side of the FC door. I disassembled the FC section and removed the slab of ice then pulled the unit out and inspected the drain tube at the back of the unit. I found the tube clogged and leaking water at the top of the tube. Removed the tube and cleaned it out and re-installed and sealed the gap at the top of the tube with silicone. Using my steamer, I removed the ice from the FC evaporator drip pan.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Lampasas, Texas 76550

Tyler

Job Details: 06/30/2023

Arrived on site for refrigerator not making ice in fc compartment. Upon arrival confirmed issue and found blue single wire to ice maker broken in harness. Raptured harness connection and found ice maker working as designed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB03

Near Robinson, Texas 76706

Jonathan M

Job Details: 06/30/2023

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, start device, dryer, and access valve and charge the unit up with nitrogen. Found no leaks present for over 15 minutes. Vacuumed down the unit and pressure is held for 15 minutes. Charged the unit up with 47 g of R600 refrigerant. Tested the unit in the end I began to cooling operate as designed. Call complete.; used 1 W11506635 (Access valve), and 1 WPW10143759 (Drier) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Pflugerville, Texas 78660

Kimo

Job Details: 06/30/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new door control and control pad. And tested the unit and found unit operating as designed job complete.

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Round Rock, Texas 78681

Paul

Job Details: 06/30/2023

"Arrived onsite for a wall oven that is not browning correctly on the bottom of product. The customer stated the ovens, mainly the top oven doesnt seem to be getting hot enough. I tested temps and found the upper oven averaging 356 degrees and running a little warmer. I set the offset on the lower oven to 0 and found it averaging 355 degrees. I went over loading product with the customer and preheat times for product. The ovens are working as designed. All complete."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Austin, Texas 78748

Matthew

Job Details: 06/30/2023

Arrived onsite for unit with damage control. Found control panel was dented. Replaced panel and tested. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Marble Falls, Texas 78654

Lou

Job Details: 06/30/2023

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the RC=38-39 on setting of 37 and FC=5 degrees on setting of 0. Placed unit in diagnostics and checked error codes and found FAE1-Refrigerator Compartment or Main Evaporator Fan. I tested the evap fan and its operating as designed. I contacted techline and spoke to Kurt and advised of the complaint, history and my findings. Kurt recommended replacing the UI and ACU (hv control) and advised that all documents is going to previous SR#7736029067. I advised the customer of my conversation with techline and am ordering the UI, hv control and CNOTE-AUTHORIZATION. Office to schedule return service. Returning tech to replace UI and hv control.; ordrng 1 W11664671 (UI) and 1 CNOTE (AUTHORIZATION)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHV00

Near Austin, Texas 78732

Paul

Job Details: 06/30/2023

Arrived onsite for a refrigerator not making ice. I found the ice bucket completely full of mostly old bridged together ice that was binding the auger along with some new cubes in the top of the ice bucket. I found the temp in the FC and icebox good. All thermistors tested good and there is good air flow from the fan. I removed the old ice from the bucket and tested the icemaker in a harvest and a fill cycle. Both test worked as designed. The customer stated her husband had filled the ice bin up with ice from another refrigerator and wanted the icemaker replaced.

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Maxwell, Texas 78656

Andrey

Job Details: 06/30/2023

"Arrived on site to test unit for loud rattling noise, tested unit found felt on the front panel is extremely loose causing the drum bearings to get caught in it ceasing up the drum and wearing out belt and pulley, replaced parts from repair kit, secured felt seal with adhesive, tested unit is now running as designed, advised customer not to use for next 24 hours to let adhesive dry, if this issue persists then replacing front panel seal would be the next step, at this time job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near New Braunfels, Texas 78130

Andrew

Job Details: 06/30/2023

Arrived on site and replaced FC door gasket and both RC gaskets and formed with heat gun. Filled gap between liner and cabinet with silicone. Unit working as designed. No leaks detected. Job complete.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Robinson, Texas 76706

Jonathan M

Job Details: 06/30/2023

Arrived on site for a dryer that has no power. Inspected unit and work area. The customer advised that the unit went out during the electrical storm that came through and has not really work cents. Check voltage to the unit and found proper voltage. Check voltage from the timer when the press start button was being crushed and found no voltage coming from the timer. Replaced the timer and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 06/30/2023

Arrived onsite for refrigerator door swinging open hard. On inspection the front rollers were all the way down making the refrigerator lean forward. I adjusted the rollers so the door would stay open when at a 90? angle. The door now will stays open at a 90? angle. No water leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Pflugerville, Texas 78660

Kimo

Job Details: 06/30/2023

Arrived onsite for washer that seems to be off balance. Upon inspection I found no codes stored in the units memory. I ran the unit in diag mode and found that the unit shuck a bit in spin. Upon further inspection I found that the unit was not leveling properly so I adjusted the unit and tested the unit several times and found that the unit operating as designed now.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Kyle, Texas 78640

Joe Z

Job Details: 06/30/2023

Arrived on site for oven not igniting. Upon arrival test unit and ignitor is not energizing. Inspected ignitor and resistance is correct. Not getting 120v at ignitor when call for bake is made. Am getting 120v at control. Found relay not sending 120v to ignitor during call for bake or broil. Need to replace control. Ordering control. Office to reschedule ; ordrng 1 W11620481 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Horseshoe Bay, Texas 78657

Lou

Job Details: 06/30/2023

"Arrived on site to inspect refrigerator not dispensing water and not making ice. Upon further inspection, I tested the water dispenser and no water dispensed but I could hear the dual valve getting energized. Pulled the unit out onto my floor protector and found the inlet valve not plugged in. Plugged the valve in and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near San Marcos, Texas 78666

Joe Z

Job Details: 06/30/2023

Arrived on site to install previously ordered parts. Unit only needed knob. Test unit and is operas designed. Job complete

We serviced a

GE REFRIGERATOR

Model GSS25GGHECBB

Near Temple, Texas 76504

Tyler

Job Details: 06/30/2023

"Arrived on site for refrigerator ICE MAKER IS NOT WORKING, gasket torn and ice build up on shelves. Upon arrival customer had already cleared fc and removed ice from shelves and I couldnt pinpoint any exact cause. Found ice bucket full and dispenser working as designed.also found gasket just needed a small push into place but was work8ng as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 06/30/2023

"Arrived onsite for dryer making a squealing noise. On inspection ran the dryer for 5 minutes and never heard a noise. The drum was moving up down while spinning. I gained access to the dryer found the pulley was not free spinning, the wheels and the belt looked good. I replaced them all with the repair kit. I then ran the dryer for 10 minutes trying to get to squeal but had no luck. I never heard make a noise."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near Georgetown, Texas 78626

Gerry C

Job Details: 06/30/2023

"WRS325SDHZ00 Arrived to inspect ice forming in FC chamber. I found the FC chamber had a mass of ice at the upper, mullion side corner. The gasket could not seal and after correcting refrigerator cabinet alignment, the gasket could then seal with the cabinet. I applied MFG approved/supplied sealant to the FC and RC door openings to facilitate sealing. The defrost system had engaged during service and I verified the evaporator was not encased in frost. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Braunfels, Texas 78130

Andrew

Job Details: 06/30/2023

"Arrived on site to test unit for not completing cycles. Found no stored error codes. Unit completed diagnostics with no issues. Recommend suspension, cam, belt, control and HMI board. Office to reschedule. ; ordrng 1 W11513246 (Control) and 1 W11481116 (UI board) and 1 W11665945 (HMI harness)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Liberty Hill, Texas 78642

Lou

Job Details: 06/30/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the inlet valve and calibrated the unit. Tested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, Texas 78758

Vincent

Job Details: 06/30/2023

"Arrived on site for dishwasher, inspected unit and work area. Entered diagnostics and retrieved error code 4-3. Tested unit and found no wash motor operation.

We serviced a

WHIRLPOOL DRYER

Model MED6500MBK0

Near Woodway, Texas 76712

Jonathan M

Job Details: 06/30/2023

"On site for a dryer that has a blown terminal block. Inspected unit and work area. Did confirm the customers complaint and found the power cord was also damage. Found the installation on this unit had been completely wrong, and that the power cords connectors were not attached to the nuts on the terminal block that theyre supposed to. They were screwed into where the foldable tabs that are supposed to set the terminal block in place or capped. It appeared that the Installers also did not add the wire clamp on the unit which intern caused the power cord to pull out of the terminal block and ground as soon as the dryer was pulled out. Replaced the terminal block and the customer advised they would like the power cord. Replaced the power cord and tested the unit. The unit big and he and operate as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Austin, Texas 78756

Vincent

Job Details: 06/30/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit not latching. Tested unit and found a bad latch. Replaced part and tested. Unit is now operating as designed. Job completed

We serviced a

GE REFRIGERATOR

Model PWE23KSKHSS

Near Austin, Texas 78702

Luis

Job Details: 06/30/2023

"Arrived on site for no ice. Diagnosed a defective icemaker,replaced icemaker assembly part

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Round Rock, Texas 78664

Gerry C

Job Details: 06/30/2023

"WRX735SDHZ04 Arrived to instal previously diagnosed and ordered parts. I removed and replaced both RC door gaskets after re-forming with heat. I removed and replaced the impeller, spacer and dispenser motor and tested. The unit was cooling as designed. No leaks observed during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Lockhart, Texas 78644

Andrey

Job Details: 06/30/2023

"Arrived on site to test unit for no lights in RC, tested unit found FC light module shorted, replaced module and all light returned to normal operation, unit is now running as designed job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV07

Near Leander, Texas 78641

Maurice R

Job Details: 06/30/2023

"Arrived onsite for MW with no power. On inspection found the outlet had 125vac. Gain access to the MV and found the fuse was blown. Then tested the cavity sensor and it was open. I then check the interlock and they good, tested the filter board, the magnetron thermal fuse it was good the magnetron was good, the transformer was good. Ordering a cavity sensor. ; ordrng 1 W10269232 (Cavity sensor)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Austin, Texas 78757

Paul

Job Details: 06/30/2023

Arrived onsite for a range with all the burners clicking when one is on. I tested the range and found all the burners working correctly. I explained to the customer that when one of the open top burners is turned on they all spark until the one that is turned on lights the burner and the knob is turned to the high setting or lower. I called the safety team and spoke with Steve SR# 7736713471 giving him my findings. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Pflugerville, Texas 78660

Kimo

Job Details: 06/30/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new cam and cap and tested the unit and found the unit operating as designed.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Austin, Texas 78731

Paul

Job Details: 06/30/2023

Arrived onsite for a washer that leaks water in the basket when its off. On arrival I found the basket dry and that valve completely closing. I tested the valve multiple times and found it closing properly. I showed the customer how the water enters the machine and explained if you put your hand on the faucet and press up water will run out for a little bit and stop. I explained that when the valves leak they would find water in the basket when loading clothes or if if it filled up high enough the drain pump would turn on when the machine is off. I went over detergent use and loading with the customer. The machine is working as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Georgetown, Texas 78626

Gerry C

Job Details: 06/30/2023

"WMH32519HZ07 Arrived to inspect noise issue. I found during heating functions, the unit would intermittently make a rattle sound. I removed and replaced the magnetron, capacitor and diode and tested. The issue was resolved and I could not make the sound come back through many tests. Operational test good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Kyle, Texas 78640

Joe Z

Job Details: 06/30/2023

Arrived on site for not operating. Upon arrival test unit and ui is not responding. Tried diagnostics and cannot get in. Error code F2-E2 ui cannot communicate with control now appears. Removed panel for inspection. Found harness between ui and control is corroded and has caused ui and control to fail. Need to replace control and ui. Ordering ui. Office to reschedule ; ordrng 1 W11368911 (Ui)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Dale, Texas 78616

Andrey

Job Details: 06/30/2023

"Arrived on site to replace previously diagnosed cabinet, suspension, shield, motor and belt, replaced parts and noticed that cam and capacitor where all so damaged, gear case is leaking oil, due to extensive damage to the unit replaced gear case as precautionary, unit is located in garage so was not able to run a full diagnostics after repair, but unit is agitating and spinning as designed, job complete at this time"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS03

Near Spicewood, Texas 78669

Scott

Job Details: 06/30/2023

"Arrived on site , replaced icemaker . Ran harvest . All checked normal. No water leaks detected at this time. Job complete .

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Lakeway, Texas 78734

Scott

Job Details: 06/30/2023

"Arrived on site for suds error code . Ran diagnostics unit is filling properly . When draining pump is making a very loud rattling noise . Unit is stacked ,will need second tech . No water leaks detected at this time. Call to set return ; ordrng 1 2ndman"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Austin, Texas 78748

Matthew

Job Details: 06/30/2023

Arrived onsite for failed bellow. Upon arrival inspected unit. Found bellow failed and is leaking water . Replaced and tested. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG770H0FZ0

Near Kempner, Texas 76539

Tyler

Job Details: 06/30/2023

Arrived on site for range with burners not adjusted right and knob loose. Upon arrival confirmed issue and found front right burner knob cracked around retainer clip. Was able to adjust knob and keep it from slipping and made sure flame height was at safest max setting. Unit working as designed call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, Texas 78745

Scott

Job Details: 06/29/2023

Apt 555Arrived on site for food freezing . Temps were turned up too high . Did find both light switches missing . Ordering light switches . No water leaks detected at this time. Call to set return ; ordrng 1 W11123941 (Switch) and 1 W11396033 (Switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Elgin, Texas 78621

Joe Z

Job Details: 06/29/2023

"Arrived on site for not dispensing ice. Uponarrival test unit and found auger on ice container is jammed. Need to replace container . Ordering container , office to reschedule ; ordrng 1 WPW10558423 (Container)"

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Austin, Texas 78745

Scott

Job Details: 06/29/2023

"4th floor laundry room Pressure hose ,valves , water level switch ,controlArrived on site for washer flashing error code . Found flashing f27. Ran diagnostics unit is draining .also found screws missing from hinge . Ordering screws , pressure hose ,control ,water level switch ,valves No water leaks detected at this time. Call to set return ; ordrng 4 342055 (Screws)s and 1 W10448876 (Wl switch) and 1 W11290055 (Control) and 1 W10212596 (Valve) and 1 W10212598 (Valve) and 1 W11048528 (Hose)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Austin, Texas 78731

Vincent

Job Details: 06/29/2023

Arrived on site RO install panel for dishwasher. Panel I was sent with was damaged. Im reordering parts and have my office to schedule when parts are available. ; ordrng 1 W11613571 (Panel) and 2 W10826179 (Screw)s and 1 W11157086 (Stud)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM0

Near Leander, Texas 78641

Lou

Job Details: 06/29/2023

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I checked the element and found a burnout spot on the element at the back left near the grommet. I placed the unit in diagnostics showing error code F7E1-element. Cleared he code and continued with testing and found the element not heating. ordrng 1 W10518394 (Element)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near New Braunfels, Texas 78130

Andrey

Job Details: 06/29/2023

"Arrived on site to test unit for no heat, tested unit found shorted thermal cutoffs, replaced and tested vent and it failed, advised customer not to run unit until the restriction has been removed, at this time job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Georgetown, Texas 78628

David Z

Job Details: 06/29/2023

"Arrived on site to diagnose refrigerator that was warmer in FC than normal. Customer has been tracking with a wireless thermometer, and found temp averages about 2.8 degrees, but has it set to -5. RC temps seem good. I found the UI had several faded pixels and weak display, and may be draining DC power. I changed out the UI to resolve. I reset temps to factory settings and advised to follow up if issues persist, and we can return with a control and thermistor. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, Texas 78723

Luis

Job Details: 06/29/2023

"Arrived on site for no cool. Unit is in the shop,powered unit on compressor,powered on removed evaporator cover frost forming on evaporator,ohmed heater passed,checked connections good,replaced main control advised to let unit run for 24hrs if no cool to set return appointment and leave unit running."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Austin, Texas 78704

Luis

Job Details: 06/29/2023

"Unit 719Arrived on site. Found freezer handle missing set screw installed screw,installed handle"

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS0

Near Elgin, Texas 78621

Joe Z

Job Details: 06/29/2023

Arrived on site for a metal to metal grinding noise I oven when begins to preheat . Upon arrival test unit and found the element is loose at weld from mounting bracket causing the noise as bake element heats. Need to replace bake element . Replace bake element W11182108. Test unit by preheating oven to 350. Unit preheated and operates correctly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Hutto, Texas 78634

Gerry C

Job Details: 06/29/2023

"WDF331PAHS1 Arrived to inspect drying and wash issues. I found the unit had all functions present and I advised the customer with detergent type and amounts and set the rinse agent to the lowest setting, matching their use and water. Operational test good, no leaks observed during service."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near New Braunfels, Texas 78130

Andrey

Job Details: 06/29/2023

"Arrived on site to test unit for excessive shaking, customer stated that she had a different appliance repair company out and they had to replace suspension and gear box and had to break out the agitator and replace it, tested unit basket extremely jumpy, suspension dont have and resistance on them, inspected gear case and found it leaking oil, stated to customer that suspension gear box needed to be replaced, customer contacted technician and he stated that the parts were whirlpool certified, customer asked if I could only replace suspension to see the difference, removed suspensions and found that they are not genuine parts, replaced and tested, unit is now not jumpy,

We serviced a

WHIRLPOOL COOKTOP

Model WCG51US0DS

Near Georgetown, Texas 78633

David Z

Job Details: 06/29/2023

"Arrived on site to diagnose cooktop with knobs breaking on unit. Customer recently replaced the right 2 knobs, and within days they had broken again. I checked the valves and found no abnormal tension or resistance. Valves were moving as they should. I checked the knobs and found cracks in both new knobs down the shaft. Advised customer to replace knobs and reinforce the shaft with a zip tie to keep it from splitting, since the valves feel fine. Went over use and care. Repair completed."

We serviced a

WHIRLPOOL FREEZER

Model GAFZ30FDGB01

Near Georgetown, Texas 78633

David Z

Job Details: 06/29/2023

"Arrived on site to diagnose freezer with ice building on the bottom of the unit. Examined and found drain frozen over causing the failure. I steamed out the drain and sealed an air gap around the drain tube. Verified no further air leaks present, drain tube blown out.

We serviced a

WHIRLPOOL WASHER

Model WGD94HEAC0

Near Austin, Texas 78756

Wesley

Job Details: 06/29/2023

Arrived onsite for concern over water I dryer drum. Verified no steam spout leak. Customer had just had the duct cleaned following initial symtpom. Advised customer on making sure the clothes are not soppy when transferred to the dryer and on other findings.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Waco, Texas 76710

Jonathan M

Job Details: 06/29/2023

"Arrived on site for a washing machine that is leaking during the final spin. Inspected unit and work area. Ran the unit through diagnostics and could not get the unit to leak. I did hear a clown whistle type sound coming from the drain pipe. Filled the basket up, halfway full of water and detected. No leaks during agitation or the filling portion of the cycle. When I ran the unit through a drain, found the standpipe, overflowing and licking behind the wall and underneath the baseboard. Did advise the customer that the issue is with a clogged drain and they would need to resolve the issue. Call complete."

We serviced a

ELECTROLUX REFRIGERATOR

Model EI23CS35KS4A

Near Georgetown, Texas 78628

Lou

Job Details: 06/29/2023

"Arrived on site to inspect refrigerator leaking water at the bottom left corner of the left door. Upon further inspection, I found that the water line had not been inserted all the way into the coupling and was leaking water when dispensing water at the door. I adjusted the water line and coupling and tested and unit is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Manor, Texas 78653

Kimo

Job Details: 06/29/2023

Arrived onsite for a refrigerator with a fc door gasket that is falling off and wont stay attached to the door. Upon inspection I found this to be true. I replaced the gasket and found that the new gasket syed in place when tested.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near New Braunfels, Texas 78132

Andrey

Job Details: 06/29/2023

"Arrived on site to test unit for not cooling properly, put temp probe into FC and found it at 0 set to 0, RC at 37 set to 37 and ice box at 2, checked average temps on test 26 and it was 0 for ice box and freezer, unit is cooling properly all fans are running, but customer stated that ice is melting in the bin bottom, inspected ice door and found some calcium buildup, removed and stated to customer that if this issue persists then replacing the ice door assembly would be the next step

We serviced a

KITCHENAID OVEN

Model KEBS207DBL2

Near Georgetown, Texas 78628

David Z

Job Details: 06/29/2023

"Arrived on site to diagnose oven with lower door not fully closing. Tested unit and found door was about 1/2 inch from flush. Found weak hinges causing a lack of closing tension. Replaced both hinges and tested. Verified door closes flush and turns off the interior light. Repair completed.

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WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Temple, Texas 76502

Tyler

Job Details: 06/29/2023

Arrived on site for refrigerator with uneven doors. Upon arrival confirmed issue and found W11399415 hinge bent. Replaced hinge and made sure door worked as designed. Call complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Temple, Texas 76501

Tyler

Job Details: 06/29/2023

"Arrived on site for dryer not turning on. Upon arrival confirmed issue. Found no failures in power cord, terminal, or heating hardware. Found ubreaker had tripped and reset it. Found unit could run as designed without failure. Unit working as designed. Call complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Austin, Texas 78744

Matthew

Job Details: 06/29/2023

Arrived onsite for HMI error code repetitive issues. Replaced UI. Tested unit and unit is functioning properly. Ran a load of laundry without issue. Job complete

We serviced a

AMANA DISHWASHER

Model ADB1400AMB0

Near San Marcos, Texas 78666

Kevin

Job Details: 06/29/2023

"Arrived on site and inspected dishwasher and found it is full of water. Confirmed drain pump is working properly and knockout was removed by installation. Inspected incoming water valve and found it was cross threaded during installation and is likely weeping due to debris. Replaced water valve and ran a diagnostic cycle and it completed properly, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Taylor, Texas 76574

Gerry C

Job Details: 06/29/2023

"KRMF706ESS01 Arrived to inspect ice issue. I found the actual issue was with cooling. The FC was 37 and the RC 46. The compressor was running, but there was negligible heat in the condenser. The high side discharge was warm, but not hot as it should have been and within several inches from the compressor, the tubing was cooler. A prior servicer had tapped the low side return and had apparently attempted a charge at some point. The unit will require the compressor, dye drier, service port and both evaporators. I found the deli door UI damaged by water and the harness had corroded away as well, requiring the UI and left crisper door. Per service notes, I contacted the MFG and advised of my findings. File #7736751674. No leaks observed during service. The customer will discuss findings with their extended warranty and we will be contact if further repairs are required."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Copperas Cove, Texas 76522

Tyler

Job Details: 06/29/2023

Arrived on site for dryer not heating correctly. Upon arrival found power cord properly connected with a steady supply of 240v. Found air flow blockage around exhaust fan and removed lint blockage. Found unit working as designed. Call complete

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WHIRLPOOL WASHER

Model WFW560CHW3

Near Austin, Texas 78702

Wesley

Job Details: 06/29/2023

Arrived onsite and tested unit for not spinning fast enough and found unit operating normally while empty no error codes. All checks good. Advised management on likelihood of over load or off balance preventing proper hi speed spin out.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Mustang Ridge, Texas 78610

Leonardo

Job Details: 06/29/2023

Arrived on site to test unit for unit not installed correctly. Secured unit to counter test unit and unit test good job complete.

We serviced a

WHIRLPOOL VENTHOOD

Model WVW73UC6LS0

Near Mustang Ridge, Texas 78610

Leonardo

Job Details: 06/29/2023

Arrived on site to test unit for chimney not installed correctly. Customer had the chimney but its too long. Customer already had old chimney but its too short. Customer is going to talk to builder about moving unit up like an inch or so job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Austin, Texas 78759

Matthew

Job Details: 06/29/2023

"Arrived onsite for unit tripping breaker. Upon arrival inspected unit. Customer stated happens a few times a day and just flipped it back this morning. Ran diagnostics and when I test 6- forced defrost, the unit tripped. Reset and continued diagnostics. The only time unit tripped was when initially put into defrost. Tried again and unit did not trip. Notified customer to let unit run for several hrs then force defrost again to see if unit trips again. Called customer back at 5pm and customer stated between 9am-5pm breaker tripped 3-4 times. A second time in diagnostics in force defrost the unit did trip the breaker. Could not duplicate back to back but did on two separate occasions. May be heater. Discussing with service team for plan of action. Will reach back out to customer.

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Hutto, Texas 78634

Gerry C

Job Details: 06/29/2023

"WEG745H0LZ1 Arrived to inspect gas odor. I found the issue was with the oven and not the cooktop. The oven would not ignite and the residual gas from the failed ignition could be detected. I found the igniter was not correctly mounted and both screws were very loose, allowing the igniter to droop, out of the path of the incoming gas. I corrected the issue and tested. The unit operated as designed and ignited at every attempt, immediately. No gas leaks detected during service. I attempted to contact the MFG safety team and report my findings, but the system responded that they were not taking calls at that time. Office to report findings to safety team at later date."

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB00

Near Austin, Texas 78730

Wesley

Job Details: 06/29/2023

Arrived onsite for ignition issues and replaced burner heads. Unit is now operating as designed. Made adjustment to flame heights and advised customer on reignition design. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrqa59cnkz01

Near New Braunfels, Texas 78130

Andrey

Job Details: 06/29/2023

"Arrived on site to test unit for no ice production, tested unit found ice maker is off and fill tube tip is frozen, removed the ice and tested, ice maker cycled and filled with water, at this time unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS00

Near Georgetown, Texas 78633

David Z

Job Details: 06/29/2023

"Arrived on site to diagnose refrigerator with ice clumping together. Examined ice and found about 1/8 inch thick ice on top of the cubes. I removed the icemaker and verified a drip coming from the fill tube, caused by a seeping valve. Replaced valve. Verified drop gone.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Austin, Texas 78744

Matthew

Job Details: 06/29/2023

Arrived onsite to address safety concerns. Unit sparking. Upon arrival inspected unit. Disassembled and found diode exploded. Replaced diode and tested. Unit is no functioning properly. Documented with safety team SR#7736682102. Job complete

We serviced a

MAYTAG REFRIGERATOR

Model MFX2876DRH00

Near Elm Mott, Texas 76640

Jonathan M

Job Details: 06/29/2023

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Did confirm the customers complaint as I plugged in the unit. Found that the condenser fan would run, but the compressor would not start. Check voltage going to the inverter and found 120 V from the line one side and 7 V DC on The other side. I found that the inverter would not attempt to start the compressor at all. Replaced the hamburger and tested the unit. The unit began to cool and operate as designed. Call complete."

We serviced a

AMANA RANGE

Model AMV2307PFS0

Near Austin, Texas 78725

Matthew

Job Details: 06/29/2023

"Arrived onsite for unit not heating. Upon arrival inspected unit. Found unit powering on, counting down and turntable turning. All is functioning other than no heat. Found high voltage issues with unit.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near New Braunfels, Texas 78130

Andrey

Job Details: 06/29/2023

"Arrived on site to test unit for not heating properly, tested unit found upper oven reading 25 to hot, lower oven looks good, replaced upper oven sensor calibrated both ovens both ovens reading 348 set to 350, unit is now heating as designed, job completed"

We serviced a

LG REFRIGERATOR

Model LSXS26366S/00

Near Burnet, Texas 78611

Paul

Job Details: 06/29/2023

"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the system completely full of refrigerant and just a failed compressor. I replaced the compressor and drier. I added a low side access valve to the new compressor. I connected the jig and upgraded the software for the new compressor. I vacuumed the system and then changed it with 6.17 ozs of R134A. I tested the unit and had good pressures and refrigerant flow. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Leander, Texas 78641

Maurice R

Job Details: 06/29/2023

"Arrived onsite for previously diagnosed parts. Installed the door that was order to solve a gasket issue. The door did not close the gap, I took the heat gun to see if I could relax the Gasket to make conform to the chaise. It made the gap smaller but there still a gap that I could not get it to close. The heat gun was able to fix the gaskets on the fc door."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Austin, Texas 78721

Luis

Job Details: 06/29/2023

"Arrived on site. Found frozen drain,removed ice build up defrosted drain checked water flow through drain good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Leander, Texas 78641

Maurice R

Job Details: 06/29/2023

"Arrived onsite for MW with no power. On inspection found the outlet had 125vac, gain access to the components and found the fuse was blown, tested the capacitor,diode,magnetron,interlocks,filter board, were all good. Traced the voltage all the way back to the control board. Replaced the control board and the unit is operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Leander, Texas 78641

Lou

Job Details: 06/29/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the ice bin and tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ

Near Elgin, Texas 78621

Joe Z

Job Details: 06/29/2023

"Arrived on site for leaking. Upon arrival test unit and unit is operating correctly with no leaks during fill, wash, and drain. Found customer is using regular dish detergent and not dishwasher detergent. Ran unit with a couple tablespoons of vegetable oil to help clear oversuds condition. Unit is operating as designed. No leaks present at this time.job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lorena, Texas 76655

Jonathan M

Job Details: 06/29/2023

Arrived on site for a washing machine that is not locked in the lid. Inspected unit and work area. Did confirm the customer complaint and found the lid lock assembly attempting to lock the lid but not actually latching. Replaced the latch assembly and tested the unit. The unit begin to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Manor, Texas 78653

Kimo

Job Details: 06/29/2023

Arrived onsite for a rang that seems to be off temperature wise. Upon inspection I found the the oven temp sensor tested out of range. I replace the sensor and tested the unit and found that the unit is now showing temps that are closer to set temps

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Austin, Texas 78754

Kimo

Job Details: 06/29/2023

Arrived onsite for a washer that is not turning on and will not unlock. Upon arrival I unlocked the unit manually and found that the unit had power to it but yet was unresponsive. ; ordrng 1 W11394572 (LATCH) and 1 W11419171 (CNTRL-ELEC) and 1 W11478526 (PANEL-UI) and 1 W11396717 (PUMP-WATER) and 1 W11449841 (GEARCASE) and 1 W10915700 (STATOR) and 1 W10734521 (SLIDER) and 1 W10915701 (ROTOR)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Kyle, Texas 78640

Leonardo

Job Details: 06/29/2023

Arrived on site to test unit for damaged front panel. Replaced front door glass and nameplate test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hutto, Texas 78634

Gerry C

Job Details: 06/29/2023

WDT750SAKZ0 arrived to install previously diagnosed and ordered part. I replaced the outer door panel and tested. F10E2 was stored in memory and I cleared for testing. The unit operated as designed and did not generate any additional errors within service test mode. No leaks observed during service.

We serviced a

WHIRLPOOL DRYER

Model MED6500MBK0

Near New Braunfels, Texas 78130

Andrew

Job Details: 06/29/2023

Arrived on site to test unit for not heating. Found L2 not receiving voltage. When wiggled plug unit would get voltage and element would engage. Showed customer the electrical issue. Advised customer would need to correct outlet issue. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Elgin, Texas 78621

Joe Z

Job Details: 06/29/2023

"Arrived on site for making noise. Upon arrival ran diagnostics and there are no saved error codes. Raised unit to inspect lower components. Found belt shield and all lower components covered in gearcase oil. Need to replace gearcase And lower components. Replaced gearcase W11454372, belt W11239857, capacitor W11428523, cam W10721967 and actuator W11481722. Calibrated unit. Ran a quick cycle and drain and spin cycle. Unit is operating as des. No leaks pre at this time. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Austin, Texas 78746

Luis

Job Details: 06/29/2023

"Arrived on site for no,ice. Ran diagnostics E5 error code,unit was just delivered power cycled unit ran diagnostics optics and fan passed,ran harvest passed ran fill passed informed customer to let unit run 24hrs if no ice unit will need a new icemaker and fill tube heater"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, Texas 78745

Scott

Job Details: 06/29/2023

"Arrived on site replaced lower harness , motor , cap, control. Ran diagnostics and ran beginning of quick wash . All checked normal. No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Leander, Texas 78641

Lou

Job Details: 06/29/2023

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit on and all fans operating. I pulled the unit out and tested amp draw to the compressor and found when it was on, the amp draw was over 10 amps. I removed and replaced the compressor, access valve, and drier and vacuumed the system. Pressures held good and I then installed 5.25oz of R134a refrigerant and monitored pressures. Pressures held good and the unit is beginning to cool properly. I recommended the customer allow the unit to cool for at least 24 hours before placing food items inside. No water leaks observed during service, job completed."