Near Georgetown, TX 78628
Lou
Job Details: 12/07/2020
REFRIGERATOR MAYTAG MSD2578VEM00 "Arrived on site to inspect refrigerator leaking water from underneath the the unit. Upon further inspection, the customer advised that the unit wasn’t making ice, but the ice bin is full and the unit was still leaking. When I pulled the unit out, I found the water source was turned off at the wall. When I went to turn the water on, the valve began to spray water out and leak. I advised the customer that I cannot test the unit until the valve at the wall has been repaired. I recommended that the customer contact our office once the valve has been repaired and I can get back to repair the refrigerator. I am ordering the water valve, water tube, and ice maker, along with CNTOE-AUTHORIZATION (for all parts ordered and prescreened) & CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service once customer calls to report the valve at the wall has been repaired. No water leaks observed during service other than the valve st the wall and it was turned
Near Austin, TX 78717
Tommy
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for refrigerator doors being dented. Upon arrival found refrigerator door had dents but freezer door was good. Replaced rc door and nameplate. Job Completed.
Near Harker Heights, TX 76548
Tyler
Job Details: 12/07/2020
WASHER MAYTAG MVWX600XW2 Arrived on site for washer making a loud noise down the drain and spin cycle. Upon arrival found that the gear case was leaking oil all underneath the unit along the cam. I then found that after disassembling the gear case that the gear case was seized onto the inner basket and would not come detached. Office will need to reschedule after getting aHS authorization for replacing the inner and outer tub basket assembly along with the rest of the parts needed. Just rescheduled due to parts being out of stock; ordrng 1 W10324648 (tub-outer) and 1 WP8533928 (screw) and 1 WPW10215093 (clean out filter) and 1 WPW10521297 (spin basket)
Near Austin, TX 78759
David S
Job Details: 12/07/2020
WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site for washer not draining properly. I inspected the unit and work area. I out the unit through diagnostics and found it not draining into the closed off stand pipe. I removed the drain hose from the stand pipe, I could hear pressure release from the standpipe, and placed the hose in it my 5 gallon bucket. I put the unit into a drain and found it draining properly into my bucket. I demonstrated this for the customer and advised they have a plumber come out and fixe the stand pipe so that it drain properly. Job complete."
Near Austin, TX 78704
Wesley
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL KRFC704FBS01 Arrived onsite and found unit cover broken. Replaced cover. Unit is now operating as designed. Unit is now operating as designed.
Near Austin, TX 78738
Robert
Job Details: 12/07/2020
WASHER WHIRLPOOL WTW8500BW0 Arrived on job for complaints of noise. Found bad bearings.
Near Leander, TX 78641
Tommy
Job Details: 12/07/2020
WASHER MAYTAG MHW5630HC1 Arrived onsite for washer making noise. Upon arrival could not get unit to repeat mistake. Found startle was a little loose. Tightened. Tested unit is operating as designed. No leaks detected during service. Job Completed.
Near Lockhart, TX 78644
Leonardo
Job Details: 12/07/2020
DISHWASHER WHIRLPOOL MDB8959SFZ4
Near San Marcos, TX 78666
Noah D
Job Details: 12/07/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site to inspect washer for grinding noise, upon inspection found the noise happening during initial push. Ordering hub nut and screw, office to reschedule ; ordrng 1 W10396887 (HUB) and 1 W11121786 (SCREW)"
Near Leander, TX 78641
Lou
Job Details: 12/07/2020
DISHWASHER KITCHENAID KDTM384ESS1 "Arrived on site to inspect dishwasher spray arms not moving an not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F6E1. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. I tested the motor at the control and got 121V Office to schedule return service when parts arrives. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10805015 (pump&motor)"
Near Leander, TX 78641
Tommy
Job Details: 12/07/2020
DRYER WHIRLPOOL WED6620HC1 Arrived onsite for dryer having F6 error code. Found unit control was not communicating properly through unit. Removed and replaced control. Upon replacing control unit is now testing well except not heat. Removed unit front. And checked element found element did not have continuity. Ordering element left unit front off upon customer request. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WP3387747 (ELEMENT )
Near Lockhart, TX 78644
Luis
Job Details: 12/07/2020
REFRIGERATOR GE GSHS6KGZBCSS "Arrived on site for cooling complaint and broken bin. Replaced bin,tested damper operation good,damper opening and closing correctly,evaporator fan running correctly diagnosed defective temperature sensors. Icemaker not running through a forced cycle ordering a new icemaker and sensor ; ordrng 1 CNOTE (SEND ORIGINAL TECH) and 1 WR30X10093 (ICEMAKER) and 1 WR55X10025 (SENSOR)"
Near Kyle, TX 78640
Jacob
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived onsite for light out in freezer. Looked at freezer, light was dim. Replaced light in freezer. Light came on. No leaks at this time. Job complete"
Near Austin, TX 78748
Leonardo
Job Details: 12/07/2020
DISHWASHER WHIRLPOOL MDB7959SKZ Arrived on site to test unit for not draining. Test unit found drain pump chopper stuck in drain pump. Removed chopper test unit and unit test good no leaks present at this time.
Near Austin, TX 78737
Kevin
Job Details: 12/07/2020
DISHWASHER WHIRLPOOL DU943PWKT0 "Arrived on site and found control panel on dishwasher is unresponsive, confirmed incoming power is correct. Dishwasher will need a new control board and control panel to correct issue and a thermal fuse to ensure repair is complete on the next visit. ; ordrng 1 8274732 (Control panel) and 1 8530928 (Control board)"
Near Austin, TX 78738
Robert
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on job for complaints of no lights or cooling. Called tech line Nd recommended disconnect unit power on. Will need control.; ordrng 1 WPW10624574 (cntrl-elec)
Near Martindale, TX 78655
Luis
Job Details: 12/07/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for water leaking and unit resetting itself. Per customer unit will read po on ui and stop cooling. Removed evaporator cover,found ice on bottom of floor ran diagnostics all thermistors passed,deli control working,unit ran through a defrost cycle. Diagnosed a defective main control,customer will defrost unit replaced main control."
Near Nolanville, TX 76559
Tyler
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Arrived on site for refrigerator that was causing too many items to freeze on the refrigerator side and upon arrival customer also stated that the refrigerator would turn off if you try to adjust the settings to anything below the seven mark which is the coldest setting on the fridge and freezer. Upon further inspection and diagnosing of the unit I found the controlling thermostat inside the refrigerator section was the culprit of why the refrigerator was shut off. I replaced thermostat and verified that the unit would allow for proper temperature adjustment in settings without the fridge shutting completely down and the fridge is now functioning as designed
Near San Marcos, TX 78666
Jacob
Job Details: 12/07/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Near Austin, TX 78724
Matthew
Job Details: 12/07/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher leaking. Upon inspection found supply line not connected to inlet valve properly. Tightened hose connector and valve. Tested unit and unit is currently not leaking.
Near Austin, TX 78726
David Z
Job Details: 12/07/2020
WASHER WHIRLPOOL WTW8500DC "Arrived on site to diagnose washer not spinning out occasionally. Found error codes F0E3 overload, F0E5 off balance, F7E8 motor temp too high, F2E1 stick button. Removed rotor and found gearcase oil present. Unit needs gearcase replaced. Attempted to replace gearcase. Agitator bolt broke off on attempt to remove. Tried to remove washplate and it’s rusted in. Tried breaking washplate loose and could not get it to come off, and it started breaking apart. Unit will need a tub and basket replacement with a new gearcase and associated parts, also needs AUTHO. Office to reschedule. ; ordrng 1 2MAN (2 MAN JOB ) and 1 AUTHO (AUTHO) and 1 W10512164 (tub-outer) and 1 W10597575 (filter) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11032711 (washer) and 1 WP8533928 (screw)"
Near Leander, TX 78641
Tommy
Job Details: 12/07/2020
DRYER MAYTAG MED7230HC0 Arrived onsite for dryer making grinding sound. Upon arrival could not get unit to repeat issue. Pulled unit part to get to motor did not find motor damaged but found belt switch not plugged in correctly. Found belt switch also damaged. Ordering belt switch office to reschedule.; ordrng 1 CNOTE (SENIOR TECH REQUESTED ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10847984 (BELT SWITCH )
Near Georgetown, TX 78628
Lou
Job Details: 12/07/2020
RANGE KENMORE 790.754035 "Arrived on site to inspect oven noises. Upon further inspection, I tested the unit on bake at 350 degrees and removed the back panel to inspect the cooling fan. After reading through the tech sheet, the cooling fan only comes on during cleaning cycle. After approximately 30 mins of operation, I could not duplicate the banging noises the customer described.I recommended that the customer take a video of the noise if the unit does it again and then call the office to schedule an appointment. No gas leaks detected during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 12/07/2020
MICROWAVE KITCHENAID KEMS307GBL0 "Arrived on site to inspect wall oven/microwave combo unit door latch not working no MW light not working. Upon further inspection, I found themMW light burnt out and the oven door latch broken. I found that the door latch assembly and component are no longer available. Customer advised not to worry about the MW light. Job completed."
Near Georgetown, TX 78633
Lou
Job Details: 12/07/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics showing error code F6E4. Cleared the code and continued with testing. Unit is operating as designed, but I found that it’s not level. The potential buyer was at the home waiting for the builder and advised that there was an issue with it draining but they found the disposal knockout plug was still in the disposal and once it was removed the unit drained. He advised that water was puddled at the bottom and then leaked at the bottom the door. I leveled the unit and retested and checked the water level and it is operating as designed. Due to the plug not being removed and the water not being drained, the unit was tested while water was in the tub causing it to overflow (error F6E4-overflow switch). No water leaks observed during service, job completed."
Near Austin, TX 78737
Leonardo
Job Details: 12/07/2020
DISHWASHER MAYTAG MDBH969AWS2 Arrived on site to test unit for unit leaking. Found unit leaking from front of the unit due to unit over sudsing. Cleared suds test unit and unit test good job complete.
Near Lockhart, TX 78644
Luis
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for no water or ice. Tested dispenser no water removed compressor cover found harness not fully contacting pins on valve,adjusted harness and pins tested water dispenser good,advised customer to replace water filter"
Near Austin, TX 78717
Lou
Job Details: 12/07/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven not heating. Upon further inspection, I placed the unit in diagnostics showing no error codes. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. The temp,never got above 90 degrees. I pulled the unit from the cabinet and tested voltage at the control. I tested the bake and broil elements and both are good. I tested voltage from K3-1 to K11-1 and got 64V. I tested voltage at the red and black wires on the harness and got 64V. I tested from the black to white wires and got 123V. Tested from red to white wires and got 15V. I tested the control from pins P1-2 to P1-5 and got 14VDC. I advised the customer that they would need to contact their builder and have them get an electrician out to check the wiring and explained my voltage readings. Advised that when testing the red/black wires that there should be 240V and I’m only getting 64V. Placed unit back in its p
Near Kempner, TX 76539
Al
Job Details: 12/07/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived to inspect front load washer not draining. Found the connection to the door latch wasn’t seated properly. Corrected the issue, unit now works as designed No leaks observed at the time of service.Job completed."
Near San Marcos, TX 78666
Jacob
Job Details: 12/07/2020
WASHER WHIRLPOOL WTW8500DC0 Arrived onsite for unit shaking a lot during spin cycle. Put unit in rinse and spin and the unit was shaking really bad with no clothes. Ordered part. Need authorization before returning. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 REQUEST (2HR) and 1 W10512164 (tub-outer) and 1 W10597575 (filter) and 1 W10743982 (screw) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11032711 (washer) and 1 W11455453 (GEARCASE) and 1 WP8533928 (screw)
Near Killeen, TX 76549
Cliff
Job Details: 12/07/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to diagnose a washer that will not start. Tested unit and found failed control. Office to authorize prior to return.; ordrng 1 AUTHONEEDED (AUTHO NEEDED) and 1 W11116590 (cntrl-elec)
Near Temple, TX 76501
Jonathan M
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced ice bin and tested unit. Unit is working as designed. Call complete.
Near Kyle, TX 78640
Leonardo
Job Details: 12/07/2020
RANGE WHIRLPOOL WFE505W0JZ0 Arrived on site to test unit for cooktop on light staying on. Test unit and found bad right front switch. Also ordering right front element Ordering new switch office to reschedule. ; ordrng 1 WP3149400 (RIGHT FRONT SWITCH ) and 1 WP8273992 (RIGHT FRONT ELEMENT )
Near Austin, TX 78704
Wesley
Job Details: 12/07/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite and corrected event connection. Unit is now operating as designed. Found vent disconnected and conduit crushed. Restored and secured.
Near Pflugerville, TX 78660
David S
Job Details: 12/07/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for washer showing error code F6E2. I inspected the unit and work area, I found the console not responsive. I tested voltage to and from the control and it is showing good voltage. I power cycled the unit and found the same thing. The unit needs a console to complete the repair. I am ordering the console W11112662. The office will reschedule when we have an eta on the part. ; ordrng 1 W11112662 (CONSOLE )"
Near Austin, TX 78725
Matthew
Job Details: 12/07/2020
DRYER MAYTAG MEDC400VW0 "Arrived onsite for dryer not turning on. Upon inspection found failed fuse and element. Replaced fuse and element, tested unit and unit is functioning properly. Job complete"
Near Canyon Lake, TX 78132
Noah D
Job Details: 12/07/2020
DISHWASHER KITCHENAID KDTM704KPS0 "Arrived on site to inspect dishwasher for drain error code, upon inspection found error code present and blocking use, ordering pump. Office to reschedule ; ordrng 1 W11035709 (DRAIN )"
Near Temple, TX 76502
Jonathan M
Job Details: 12/07/2020
DRYER MAYTAG MEDC215EW1 Arrived on site for a dryer that’s taking 2 to 3 cycles to dry clothes. Inspected unit and work area. Tested the dryer using the airflow meter and found the unit not been letting air out properly showing it was bad for all dryers. Removed the vent hose from the unit and tested it again. The meter read that the airflow is good for all dryers indicating an airflow sue within the vent. Could not find any restrictions at the ground level. Tested unit again with the vent hose back on and had poor airflow circulation for all dryers show up again. Advised customer to have their vents cleaned. Unit is working as designed. Call complete.
Near Temple, TX 76502
Tyler
Job Details: 12/07/2020
MICROWAVE KITCHENAID KMHS120ESS5 Arrived on site to install previously diagnosed main control board due to an F1E for error code. Upon installing new main control and reassembling the unit I was able to verify and run the microwave for a quick one minute heating test using water and was able to confirm that the unit is now functioning as designed with no issues before during or after the call. Call complete
Near Austin, TX 78732
David Z
Job Details: 12/07/2020
DISHWASHER GE GDT655SSJ5SS "Arrived on site to diagnose dishwasher that is dripping during wash cycles. On arrival spoke with customer who says that the unit drips from the center of the door area after spray arms have been running. Insulation in the door is wet. Checked the inside of the door and found the vent cap is extremely loose, and it looks like water is running through the vent cap threads due to loose cover. Tightened cover and ran unit for 15-20 additional minutes. Did not get any water drops while I was there. The insulation still has some dampness to it, but nothing excessive anymore. Leak appears to be resolved by tightening the vent cover and sealing that gasket. If issue persists we should bring back vent and seal, vent cap, and any other vent parts. Also a soap dispenser. All appears to be working as designed at this time.
Near Killeen, TX 76542
Cliff
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL ED5VHGXMQ00 Arrived on site to diagnose a refrigerator that is building ice in the freezer compartment. Tested unit and found large crack on left side of freezer liner causing air leak. Liner is swelling due to moisture and preventing proper closing of freezer door adding to air leak issue.
Near Killeen, TX 76542
Cliff
Job Details: 12/07/2020
WASHER WHIRLPOOL MVWB855DC4 Arrived on site to replace console for washer. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Rogers, TX 76569
Tyler
Job Details: 12/07/2020
WASHER MAYTAG MVWB865GW0 "Arrived on site for washer not spinning the clothes out all the way. Upon further inspection and entering diagnostics I found an F2E1 error indicating that the UI had a stuck button and the customer did state that it one point she would try to hold the button down and it would not turn on. At this point and then ran a diagnostic check and found that the UI was receiving in proper voltage through the circuit is a circuit was completing back to the main control the main control is not reading the input properly from the UI consul. I then ran steps eight and 12 to ensure that the unit was draining and spinning as designed and in conjunction with one another and found that it would spin on high medium and low. I then ran a normal setting on drain and spin and found that the unit was still spinning on its own as designed. S
Near Belton, TX 76513
Tyler
Job Details: 12/07/2020
FREEZER FRIGIDAIRE LFFH20F3QWC Arrived on site for refrigerator not cooling properly after previously repaired sealed system. Upon arrival I first checked the pressures within side the unit after checking for any kind of leaks but could not find any sign of any of the prior welds or Evap coil leaking. I have to checking the low and high side pressure I found the low side was sitting at -8 and the high side of sitting at 100 psi. I’ve been top unit off with a little bit more Freon and made sure that the pressures were exactly at zero psi and 125 psi for the low and high side and then waited another 30 minutes to verify the pressures are not going down and inform the customer that we would call them first thing Monday morning to verify that the unit was working over the weekend as designed.
Near Killeen, TX 76543
Cliff
Job Details: 12/07/2020
DRYER MAYTAG MEDB755DW2 Arrived on site to diagnose a dryer that is not heating. Tested unit and found failed heating element. Replaced element and tested unit. Found all is functioning properly at this time.
Near Harker Heights, TX 76548
Jonathan M
Job Details: 12/07/2020
REFRIGERATOR KITCHENAID KFIS27CXBL0 Arrived on site for a refrigerator that is leaking. Inspected unit and work area. Found freezer evaporator leaking water into the freezer section and onto the floor due to a clogged drain hole. Found a clog in the drain tube in the back of the unit. Remove the clog and defrosted freezer section.
Near Mustang Ridge, TX 78610
Kevin
Job Details: 12/07/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site and inspected dishwasher and found customer is experiencing it not drying. Found heating element connector to control board is loose on one wire and after resetting ran a diagnostic cycle and confirmed it is now heating properly. Recommended that customer add rinse aid to the dispenser for pest drying results. Job complete
Near Waco, TX 76712
Jonathan M
Job Details: 12/07/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for a washer that’s making a grinding sound. Inspected unit and work area. Customer advised that they had another company come out and say the third issue is with her basket and gear case. Tested unit and found the basket is separated from the inner spline that sites on the gearcase. Due to this issue, the unit will need a new basket, tub, filter, hub, gear case, and agitator for repair. Office will need to contact customer about reschedule date due to out of stock and PSP items.; ordrng 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11219115 (OUTER TUB) and 1 W11455453 (GEARCASE ) and 1 WPW10109200 (screw) and 1 WPW10215093 (clean out filter)"
Near Austin, TX 78748
Leonardo
Job Details: 12/07/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good no leaks present at this time.
Near Georgetown, TX 78628
Justin
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator continues to making noise and freezer losing temperature. Performed diagnostics mode and tested defrosting sensor. Found thermistor and defrost sensor passed. Tested evaporator fan. Called techline and talked to Andrew (SR#7729031649)Check df sensor harness. Found harness still under Appliance Express warranty. Replaced and zip tie to evap harness. Performed diagnosed mode and tested operation. All tested good, no water leaks detected."
Near Salado, TX 76571
Tyler
Job Details: 12/07/2020
DISHWASHER FRIGIDAIRE FGHD2465NB1A
Near , TX 78738
Robert
Job Details: 12/07/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on job for complaints of handling fell off. Replaced bracket and reconnected handle.
Near Copperas Cove, TX 76522
Al
Job Details: 12/07/2020
DRYER ROPER REX4635EQ2 "Arrived to inspect dryer not heating.Checked all fuses, element, timer and found the L2 wasn’t secured to the terminal block and had a screw missing.I repaired the issue and unit began heating again.Job DoneIssue was not related to previous repair"
Near Austin, TX 78717
Lou
Job Details: 12/07/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to inspect microwave issues. Upon further inspection, the customer advised that the unit is making a noise and air is blowing out the front of the unit. I pulled the unit from the cabinets and found the damper door bent and not secured to the mount properly and not opening fully allowing air to blow out the front of the unit. I adjusted the damper door and tested and it is opening all the way now. Once the unit out back in its place, retested and it continues to operate as designed. Job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 12/07/2020
COOKTOP JENN-AIR JEC9536BDB "Arrived on site to inspect cooktop for cracked glass, upon inspection found the glass cracked. Job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 12/07/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site to inspect fridge for not closing correctly, upon inspection found the door drooping, found no bends in door, ordering lower hinge, office to reschedule ; ordrng 1 W10806865 (HINGE )"
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived on site for UNIT IS NOT COOLING IN FRIDGE SIDE- GETS COLD THEN IT GETS WARM AGAIN- TEMP FLUCUATING- FRZR IS OK UNIT IS NOT COOLING IN FRIDGE SIDE- GETS COLD THEN IT GETS WARM AGAIN- TEMP FLUCUATING- FRZR IS OKFound frost on evaporator cover. Removed cover and found build up across entire evaporator and heavier build up at the bottom of evaporator. Inspected drain tube for a proper seal and it was good. Used steamer to remove frost build up over evaporator. Removed FC thermistor and tested faulty at 2.96. Installed new FC thermistor wrapped with foil tape and secured with a zip tie. New thermistor tested at 13. Marked faulty thermistor
Near Riesel, TX 76682
Jonathan M
Job Details: 12/07/2020
REFRIGERATOR FRIGIDAIRE FGUS2642LF2 Arrived on site for a refrigerator that’s leaking from the water valve that feeds his icemaker. Inspected unit and work area. Customer advised he’s already looked at himself and that it’s dripping from the actual valve on one of the seams. Replaced valve and tested unit. Found inlet water hose leaking water but the valve itself not leaking any water. Advise customer to get a new inlet water hose and unit is working as designed. Call complete.
Near Liberty Hill, TX 78642
Justin
Job Details: 12/07/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher with stoppers easily falling off of rails. Upon further inspection we found the rails needed slight adjusting which were causing stopper to fall, but were not needing replacement. Adjusted track and reinstalled stoppers and unit began working as designed. Call complete."
Near San Marcos, TX 78666
Jacob
Job Details: 12/07/2020
WASHER WHIRLPOOL MVWC415EW1 Arrived onsite for unit making noise during spin. Tested unit. Heard noise during spin. Found that gear case will need to be replaced and possibly more let customer know.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/07/2020
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site to inspect washer for not selecting options, found no issues at the time but customer stated it’s intermittent, ordering console. Office to reschedule ; ordrng 1 W11128034 (CONSOLE )"
Near Canyon Lake, TX 78132
Noah D
Job Details: 12/07/2020
RANGE WHIRLPOOL WCG55US6HS00 "Arrived on site to inspect cooktop for not lighting correctly. Upon inspection found the flames orange, customer had humidity machine, instructed customer on proper use. Complete"
Near Manor, TX 78653
Matthew
Job Details: 12/04/2020
WASHER MAYTAG MVWB765FW0 "Arrived onsite to replace previously diagnosed parts. Replaced housing. Tested unit in auto cycle and all passed. Tested wash cycle, and had no issues. Tested drain and spin, had no issues. Unit is functioning properly. No leaks present at this time. Job complete"
Near Buda, TX 78610
Kevin
Job Details: 12/04/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site and inspected microwave and found door is drooping and pegs are not interacting properly with switches, corrected lower hinge and door will not close properly. Also added interior touchup paint to several spots. Microwave is operating properly, job complete."
Near The Hills, TX 78738
Luis
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site for no ice. Checked bottom harness no wires damaged,ran diagnostics ice bucket switch passed,icemaker thermistor passed,ran harvest test,ice dumped to bin,harvest test passed,ran fill test passed. All functions and test for icemaker passed.
Near Austin, TX 78704
Leonardo
Job Details: 12/04/2020
RANGE KITCHENAID KGSS907SSS00 Arrived on site to replace igniter. Replaced part test unit and unit test good
Near Georgetown, TX 78633
Justin
Job Details: 12/04/2020
REFRIGERATOR GE PSHS6TGXBDSS Arrived on site to install previously diagnosed parts. Removed old filter housing and tube and installed new one. Tested unit and unit no longer made loud sound and water was dispensing. Unit working as designed. Call complete.
Near Spicewood, TX 78669
Robert
Job Details: 12/04/2020
WASHER WHIRLPOOL WFW8620HC2 Arrived on job for complaints of clamp off bellow. Found clamp not attached fell off after previous repair. Put clamp back on and test.
Near Pflugerville, TX 78660
Andy
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL n/a Arrived on site for refrigerator light not working. Tested and inspected unit and found failed LED module in RC. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Spring Branch, TX 78070
Richard
Job Details: 12/04/2020
DRYER SAMSUNG DV42H5200EP/A3-01 Arrived onsite for the dryer not heating. During testing found that the heating element was no good. Installed new heating element and dryer tested good and is heating. Complete
Near Killeen, TX 76542
Tyler
Job Details: 12/04/2020
WASHER WHIRLPOOL LSQ9549PW5 Arrived on site for a washer needing a previously diagnosed timer to help advance it in cycles. Upon arrival I was able to disassemble and install the new timer I’ve been reassembled the unit and ran a few cycle test to verify that it was cycle on its own between filling agitation and the drain and spin. Unit worked flawlessly and transition between each setting as designed with no leaks before during or after repair call complete
Near Waco, TX 76710
Jonathan M
Job Details: 12/04/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived on site for a dishwasher but still not draining properly. Inspected unit and work area. Tested unit and found the drain pump not actually moving. Removed drain pump and third another obstruction at the drain pump. Remove the obstruction and tested unit. Unit is now working as designed. Call complete.
Near Dripping Springs, TX 78620
Kevin
Job Details: 12/04/2020
DISHWASHER WHIRLPOOL WDF760SADM3 Arrived on site and inspected dishwasher and found wash motor has failed a new one will be needed to correct the problem; ordrng 1 WPW10671942 (Wash motor)
Near Round Rock, TX 78681
David S
Job Details: 12/04/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for icemaker not working and the lights coming on and off. I inspected the unit and work area. I found the unit with the lights on and the ice maker off. I tested the icemaker and it worked as designed. I did a fill test and the icemaker did not fill. I could hear the water valve open. I inspected the icebox facia heater and found it had good continuity, but no voltage when called for. I gained access to the control and found good voltage being supplied but no continuity to the fill tube heater. The fill tube heater is shorted out causing a power failure in then supply board. I am ordering the fill tube heater W11226501 to complete the repair. ; ordrng 1 W11226501 (FILL TUBE HEATER)"
Near Austin, TX 78759
David Z
Job Details: 12/04/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site to follow up on dryer making noise. Ran unit and can hear what sounds almost like rubber slipping. Recommended we replace the belt and tensioner.
Near Del Valle, TX 78617
Matthew
Job Details: 12/04/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for broken handle. Handle was missing screws. Replaced screws l tested unit and unit is functioning properly. Job complete.
Near Austin, TX 78753
Andy
Job Details: 12/04/2020
WASHER WHIRLPOOL WTW7500GC2 Arrived on site for washer not spinning clothes out properly. Tested and inspected unit and found failed inlet valve. Ordering needed part. Also ordering suspensions in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11130239 (housing) and 1 W11130359 (suspension)
Near New Braunfels, TX 78130
Noah D
Job Details: 12/04/2020
DISHWASHER FRIGIDAIRE FFBD2408NS8C "Arrived on site to inspect dishwasher for not starting, upon inspection found the dishwasher started when correct contact was made, replaced strike and checked functions. Tested 3 times and wash started. Complete"
Near Canyon Lake, TX 78133
Jacob
Job Details: 12/04/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 Arrived onsite for unit only making full buckets on other days. Looked at ice maker. Looked like ice maker was in the middle of making ice but quit. Replaced ice maker. Let customer know to give time to make ice. No leaks at this time. Job complete
Near Waco, TX 76705
Jonathan M
Job Details: 12/04/2020
DRYER WHIRLPOOL WED4950HW0 Arrived on site for a dryer that won’t turn on. Inspected and tested unit and found unit buzzing when the push to start button was pressed but the dryer not moving. When the push to start button was released it would stop. Tested the unit by pressing this push to start and spinning the drum by hand. Found the motor assisting with the drum with the push to start button pressed. Unit will need a new motor for repair and will return with the push to start as well in case. Ordering blower wheel as well in case the blower wheel is seized onto the motor. Office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/04/2020
MICROWAVE GE JVM1630WB001 Arrived on site for a microwave that’s not heating and is making a grinding sound. Inspected unit and work area. Placed a microwaveable cup inside the microwave and found the grinding sound immediately once the unit was turned on. Sound was indicative of a burnt out magnetron grounding on the wave guide or cover. Found no cover for this microwave. Disassembled unit and found burnt magnetron and what appeared to be arc marks inside the wave guide. I called GE tech line and spoke to Greg (File #04894662).
Near Round Rock, TX 78681
David S
Job Details: 12/04/2020
OVEN WHIRLPOOL WFG530S0ES1 Arrived on site for oven not coming on. I inspected the unit and work area. I gained access to the oven bake ignitor and burner assembly. I tested the unit and found it coming on and heating. I tested the unit several times and every time it came right now. The unit is operating as designed. Job complete.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/04/2020
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived on site to replace pump for ice machine. Replaced pump and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Killeen, TX 76542
Tyler
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRS965CIAM01 Arrived on site for refrigerator not making ice properly. Upon arrival I found that there was ice sitting inside of the trough of the icemaker but the icemaker had stopped harvesting for some unknown reason. Upon further investigation I was able to verify that the wiring harness assembly located at the bottom left of the door behind the kickplate was all intact and none of it was damaged. I did verify that the door switches as well as infrared boards and icemaker all receiving proper voltage and that is when I found that the left side infrared emitter was had a loose connection. I made sure connection was securely attached and As soon as I did the icemaker kicked on almost immediately. I then was able to test the harvest cycle and found the unit dumped ice and filled back up exactly as designed. I did inform the customer that if this happens again we will need to get approval for replacing the infrared Emitters on the left and right side. I also poin
Near New Braunfels, TX 78132
Jacob
Job Details: 12/04/2020
WASHER MAYTAG MVWB765FW2 Arrived onsite to replace part ordered by previous tech. Replaced valve. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78759
Scott
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on site for door not sealing properly . Found door warping so top of door is not hitting cabinet correctly . Ordering fresh food door . No water leaks detected at time of service. Please call to set return .; ordrng 1 LW10599404 (DOOR FRESH WHITE ) and 2 PERMAGUMs and 2 WHITESILICONEs
Near New Braunfels, TX 78130
Noah D
Job Details: 12/04/2020
WASHER WHIRLPOOL WTW5100HC0 "Arrived on site to inspect waSher for not starting, upon inspection found the water off as well as unit on a surge protector, turned on water and switched plug, all functions returned. Complete"
Near Burnet, TX 78611
Cliff
Job Details: 12/04/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site to replace pump for washer. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Seguin, TX 78155
Noah D
Job Details: 12/04/2020
RANGE WHIRLPOOL RF366BXDW "Arrived on site to inspect oven for not heating, upon inspection found the lower element not heating, found no problem with broil, ordering switch and element. Office to reschedule ; ordrng 1 3169526 (SWITCH) and 1 661170 (ELEMENT )"
Near San Marcos, TX 78666
Noah D
Job Details: 12/04/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site to inspect washer for scratching sounds, replaced gearcase and cam, all functions returned but screech was still heard. Ordering screw and motor . Office to reschedule ; ordrng 1 W10677719 (MOTOR) and 1 W11121786 (SCREW)"
Near Liberty Hill, TX 78642
Justin
Job Details: 12/04/2020
REFRIGERATOR GE CFE29TSDBSS "Arrived on site to install previously diagnosed parts. Gained access to evaporator cover and replaced it with the new one. Unit now has proper seal in fresh food. Unit working as designed. Call complete."
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/04/2020
REFRIGERATOR MAYTAG MSD2732GRS Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found freezer temp at 0° in fresh Food temp at 38° also noted compressor and fans fully operational.
Near Austin, TX 78728
Andy
Job Details: 12/04/2020
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived on site for dishwasher not draining. Tested and inspected unit and found failed drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 12/04/2020
RANGE JENN-AIR JDRP548HL00 "Arrived on site to inspect range for not starting, upon inspection found the range worked correctly when correct functions are selected, instructed customer on proper use. C
Near Austin, TX 78717
Tommy
Job Details: 12/04/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived onsite for F6E0 microwave control failure. Upon arrival found unit was under builder warranty through office. Found unit control failed. Turned unit off from breaker. Pulled unit replaced control. Put unit back into place. Turned unit on at breaker and tested.unit is operating as designed job completed.
Near Woodway, TX 76712
Jonathan M
Job Details: 12/04/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for refrigerator that’s making a noise continuously. Inspected unit and work area. Customer showed me the noise that it was making and it was indeed the compressor making the noise. Inspected compressor area and found no refrigerant lines rubbing up against the compressor causing an abnormal rattling. Took temperatures of the freezer and refrigerator compartments and found the refrigerator at 38°F in the freezer section at -2°F. I advised the customer that the compressor was working as designed and that the noise made by the compressor was normal for this unit. I advised that I would be able to potentially add sound pads to see if that would help with the sounds but that I could not guarantee how much sound if any would be removed.
Near Georgetown, TX 78633
Lou
Job Details: 12/04/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to install previously diagnosed and ordered parts. Due to the consent and main control failures, I removed and replaced the console and main control and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78734
Luis
Job Details: 12/04/2020
REFRIGERATOR FRIGIDAIRE LFUS2613LF0 "Arrived on site for cooling complaint. Powered unit on pierced low side pressure reading -20,faint hissing noise from compressor compartment,found hard bend at discharge tube coming out of liner to drier,hissing noise from bend,attempted to undo bend to repair leak,due to hard bend steel line broke off. Due to location unable to get access to tubing.
Near Killeen, TX 76549
Tyler
Job Details: 12/04/2020
MICROWAVE IKEA IMBS104GSS02 Arrived on site for microwave not responding to user input. Upon Arrival I try to run a diagnostic test but cannot get any proper input from the UI control at all I then found that the main control was not always sending proper voltage to the Ui. I did replace the main control and read some of the unit for testing. At first the UI responded somewhat OK and more buttons were functioning than before the repair but there were other buttons on the wire that would not respond properly nor will it let you enter diagnostic mode even after the repair. Office will need to reschedule due to parts being out of stock but we will need to return with the new ui control board; ordrng 1 W11160285 (panl-cntrl) and 1 W11160286 (cntrl-elec)
Near Marble Falls, TX 78654
Justin
Job Details: 12/04/2020
WASHER WHIRLPOOL WFW70HEBW0 Arrived on site for washer leaking underneath. Upon arrival customer stated it was not a significant amount of water and was mostly in front part of unit. Put unit in diagnostics mode and removed top panel of unit. Put unit into test cycle to track where leak was coming from. Could not find leak during test. Upon further inspection we found water streaks coming from front of unit out of door bellow and followed it to under the unit. Bellow has build up and was causing small leak through bottom of door. Customer wants to replace bellow. Temporarily cleaned below and door to help prevent any further leak until we return to install below.