Service History 661 - Appliance Express

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Marble Falls, TX 78654

Cliff

Job Details: 10/25/2021

Arrived on site to replace previously ordered parts for dryer. Replaced motor and tested unit. Found all is functioning properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Canyon Lake, TX 78070

Andrew

Job Details: 10/25/2021

"Arrived on site to test unit for no ice production. Tested unit found ice maker error code E5(bad thermistor). Replaced ice maker, tested unit, working properly. Ice maker valve filled as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 10/25/2021

Arrived on site to diagnose a dishwasher that is leaking. Found door gasket not fully installed and reinstalled gasket. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near New Braunfels, TX 78132

Andrew

Job Details: 10/25/2021

"Arrived on site to test unit for not drying properly. Found unit not heating. Found unit power cord it connected properly to terminal block, fixed connections to proper location. Tested unit with air flow tester and found unit failed with venting attached. Tested unit again with venting removed and unit passed. Showed customer results and advised not to use unit till venting is cleared by professionals. Unit heating and found unit its self is working as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Round Rock, TX 78681

David S

Job Details: 10/25/2021

Arrived on site to install previous diagnosed parts. I gained access to the fresh food evaporator and replaced the harness fan and drain pan. Insured the drain is clear. I also replaced the UI and the fc led module. I reassembled the unit and tested it. It is now working as designed.

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HV01

Near Hutto, TX 78634

Jimmy J.

Job Details: 10/25/2021

Arrived on site to install previously diagnosed parts. Removed UI and installed new UI. Powered ovens on for two minutes then powered down. Removed main control and installed new control. Powered up oven. Oven is ready to have WIFI and Whirlpool app integrated. Ran both ovens to preheat at 350. Both ovens preheated as designed. Customer noticed the light was no longer staying on. Tested light at control and it was turning off and on as designed. Ran both broils and ovens are broiling as designed. Let oven sit off in idle mode for a few minutes and stayed off. Job completed.

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5536AAS3

Near Dripping Springs, TX 78620

Robert

Job Details: 10/25/2021

Arrived on call for complaint on buttons getting stuck. Found the control out of position allowing the buttons to slip behind and stick. Adjusted the control to proper position.

We serviced a

WHIRLPOOL WASHER

Model NTW4605EW0

Near Elgin, TX 78621

Matthew

Job Details: 10/25/2021

Arrived onsite for washer getting clothes stuck in agitator. Upon arrival found items stuck under agitator and base plate. Removed bolt from agitator to loosen but would not come loose. Found base plate came loose as well but items were jamming components from being accessible. Agitator was locked in place. The agitator and base plate would have to be broken off and replaced. Notified customer that it is possible that in the current condition additional parts may be needed but would not know for sure until agitator is removed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM05

Near Austin, TX 78704

Luis

Job Details: 10/25/2021

"Arrived on site for no water and door issues. Diagnosed frozen water lines,defrosted water lines tested water dispenser working,adjusted tubing and temperature in fresh food. Adjusted front brackets on doors,checked door seals good checked door operation good."

We serviced a

HOTPOINT DISHWASHER

Model HDA2000G02WW

Near Harker Heights, TX 76548

Tyler

Job Details: 10/25/2021

Arrived on site for dishwasher not draining or finishing cycle. Upon arrival I found drain silonoid still in tact and functioning. Found some dirty water in tub but drain line was installed correctly and not causing backflow. After running multiple tests I found no faults or issues with units functionality. Informed customer to use unit and let us know if issue returns. Call complete

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX505ESS1

Near Dripping Springs, TX 78620

Robert

Job Details: 10/25/2021

Arrived on to replace previous diagnosed part. After replacing condenser fan motor test icemaker. Icemaker working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Round Rock, TX 78681

David S

Job Details: 10/25/2021

Arrived on site for dishwasher being noisy.

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS04

Near Austin, TX 78738

Brandon

Job Details: 10/25/2021

"Arrived on site for customer complaint of intermittent noise issues, I wasnt able to duplicate noise completely, but am almost positive its coming from the convection fan motors.

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW4

Near New Braunfels, TX 78132

Andrew

Job Details: 10/25/2021

Arrived on site to test unit for dripping into tub when not operating. Found valves were completely clogged and corroded. Also found water lines from home valves to unit were corroded. Replaced valve and advised customer water lines need to be replaced. Did not connect water lines to unit valves to prevent issues. Customer stated husband would replace lines and connect accordingly. Job complete.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Smithville, TX 78957

Matthew

Job Details: 10/25/2021

Arrived onsite for long drain error code. Upon arrival unit was full of standing water. Ran drain and spin but unit did not respond. Put unit in diagnostics and activated drain motor but did not energize. Manually drained water out. After most of the water was drained I powered unit and he drain pump kicked on automatically and drained the remaining water. Went back into diagnostics and ran auto test. All passed. Ran calibration and all passed. Ran drain motor test and passed. Called tech line for assistance. SR#7732071281. Tech suggests replacing the drain pump. Impeller could be bad and getting caught. Forcing the water out may have freed it and it energized once plugged in. Replaced drain pump and tested. Unit is still giving issues. Would not properly cancel and drain tub. Replaced control for issues. Ran test and again did not function. Called tech line again for assistance. Recommended restarting unit and waiting 3 full minutes before turning on so that the control can load it?s software. Restarted unit and ran test. Unit did respond properly. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Georgetown, TX 78633

Lou

Job Details: 10/25/2021

"Arrived on site to inspect refrigerator damage. Upon further inspection, I found 2 small pin holes in the outer door panel of the left RC door (photos).No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Belton, TX 76513

Tali W

Job Details: 10/25/2021

"On site for washer lid broke on the left hand side. Same issue as previous trip after replacing the lid. Unit needs W11401116 left hinge, W11399226 right hinge, W11256781 lid, WP8563965 hinge wire left, WP8572974 hinge wire right, W11398707 x2 bumpers.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Austin, TX 78758

Wesley

Job Details: 10/25/2021

Arrived onsite for dryer gasket coming off of door. Used adhesive and the new gasket to repair. Unit is now operating as designed.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Austin, TX 78728

Taylor M

Job Details: 10/25/2021

"Arrived on site to diagnose washer filling up too much and making a loud clicking noise. Upon arrival I put the unit into service diagnostics and found no fault codes, I put the unit into a service diagnostics cycle and found that the unit is operating properly as designed. I found service pointer #W11520474 regarding clicking or metal on metal noises regarding the complaint of clicking noises emanating from the unit, i put the unit in a manual high spin per the service pointer and was unable to replicate any noise. I gained access beneath the unit and found no evidence of a gearcase failure or drive system failure, I am ordering a new control to complete the repair and the office will schedule return service when the part arrives. ; ordrng 1 W11170317 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC1

Near Austin, TX 78752

Scott

Job Details: 10/25/2021

Arrived on site for door locked and not opening . Found standing water in tub . Ran diagnostics got long error code . Found drain pump has faile . Ordering drain pump. Call to set return ; ordrng 1 W11319789 (Drain pump)

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS3

Near Austin, TX 78750

David Z

Job Details: 10/25/2021

"Arrived on site to diagnose microwave that doesnt seem to be properly recognizing door opening and closing. Customer describes that the unit is basically acting like the door is closed and light doesnt always go on and off when it should. Based on inspection it looks like interlocks arent properly triggering. Ordering interlocks and housings for them, control as well.; ordrng 1 W11413135 (Control) and 1 WP8206419 (Top Interlock) and 1 W10211974 (Bottom Switch) and 1 WPW10156813 (Bottom interlock) and 1 W10727360 (Top Switch) and 1 W10269458 (Top Switch 2)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78641

Kayman

Job Details: 10/25/2021

Arrived onsite for dishwasher with loose toe kick or it is falling off. Upon inspection I confirmed the complaint and corrected the toe kick. I ran diagnostics and found it ran through as designed with no error codes present. No leaks detected during time of service and the unit is working as designed. Job complete.

We serviced a

KENMORE DISHWASHER

Model 665.14815N612

Near Georgetown, TX 78628

Jonathan S

Job Details: 10/25/2021

"Arrived on site to install previous diagnosed part. Removed failed sump and installed new. Performed diagnostics mode and monitored operation. All tested good, no water leaks detected during service.

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Cedar Creek, TX 78612

Matthew

Job Details: 10/25/2021

Arrived onsite to replace previously diagnosed part per whirlpool recommendation. Replaced switch membrane panel due to intermittent issues. Tested unit at 350 degrees and unit heating without issue. Job complete

We serviced a

KITCHENAID Dishwasher

Model KUDS01FLBL6

Near Austin, TX 78730

David Z

Job Details: 10/25/2021

Customer requested we diagnose dishwasher that has issues closing the door. Unit will need to have hinges possibly aligned. Return visit to be set by office when we go back on built in refrigerator.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, TX 78744

Jacob

Job Details: 10/25/2021

Arrived onsite for unit not making ice. Looked at the unit and found that the ice maker had ice in the tray but never fully dropped out of the tray. Replaced ice maker. Let tenant know to give the unit sometime before ice is being made. No issues at this time. Job complete

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Austin, TX 78704

Jacob

Job Details: 10/25/2021

"Arrived onsite for unit shaking more than usual. Looked at the unit, ran a quick cycle. Unit did Shake but noticed that the customer had thrown in pants with some underwear which wouldn?t make the unit go out of balance. Let customer know that to not wash a load of clothes on normal if it is a mixture of clothes. Clothes need to be separated and used with the correct settings to wash with out the drum bouncing more than it should be. Also noticed the unit was un balanced. Re balanced the unit. Unit tested good. No leaks at this time. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Leander, TX 78641

Justin

Job Details: 10/23/2021

"Arrived on site to install previously diagnosed parts.I installed the new freezer door. I found the gasket sealing correctly now. The freezer door does not come with the nameplate. I am ordering the nameplate to return and install. ordrng 1 W10839793 (Nameplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS01

Near Austin, TX 78717

Justin

Job Details: 10/23/2021

"Arrived on site for a refrigerator with the ice maker creating solid blocks of ice in the ice bin and leaking. Upon arrival the customer stated that the ice maker is making ice, but will drop a big block of ice, and the ice will not break into pieces. Upon further inspection I found that the ice block was as the mold would make it, but it looks like it is not breaking it up. I checked temps and found the FC at 3?F and the IB at 14?F. I then ran an IM harvest in diagnostics and found the harvest working as designed. However, it appeared that the IM would harvest before the ice was completely frozen, which would allow the ice to slip out before it broke. This indicates a faulty thermistor on the IM. I installed the new IM and then tested the unit again. The unit is now running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Austin, TX 78717

Justin

Job Details: 10/23/2021

"Arrived on site for a refrigerator that was freezing up or to cold in the freezer. Upon arrival the customer stated the refrigerator compartment is the one freezing up items. I checked temps and found the FC at 2?F and the RC at 38?F. I found the items typically freezing were right by where the cold air comes in from the baffle, and at the back of the unit. I informed the customer on the way the unit cools and how this is normal operation. Upon further inspection I did find a small tear in the right side RC door gasket. It is not creating an air gap yet, but may in the future. Due to this I am ordering a gasket to return and replace. Office to reschedule. ; ordrng 1 W10830055 (RC Gasket)"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Austin, TX 78717

Justin

Job Details: 10/23/2021

"Arrived on site to install previously diagnosed parts. I installed the left three bezels, I am ordering two more bezels to replace the right two on the cooktop. Office to reschedule.; ordrng 2 W10853046 (Bezels)s"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Austin, TX 78729

Justin

Job Details: 10/23/2021

Arrived on site for a dryer with a loud screeching noise. I tested the unit and found the sound to be a scratching or scraping noise. Upon further inspection I found a rock in the unit that was most likely causing the noise. I could see the felt on the back of the tub folded over where the rock may have been stuck. I removed the rock and tested the unit again. The unit was no longer making any noise. I ran the unit for several minutes and the noise never occurred again. The unit is now working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ1

Near Leander, TX 78641

Justin

Job Details: 10/23/2021

"Arrived on site for a range with one of the burners not working. Upon arrival the customer stated the unit began working today, but has not worked properly since they have owned it. They would have to use a lighter to start the flame for the front right burner. Upon further inspection I found the orifice holder needing to be adjusted and not making proper contact with the cooktop surface. This is most likely allowing gas to seep out of the wrong spot and not hit the ignitor. I unscrewed the orifice holder and aligned it properly. The unit is working as designed. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Leander, TX 78641

Justin

Job Details: 10/23/2021

"Arrived on site for a dishwasher not draining. Upon arrival the tub was full of water. I tried to manually drain it with the cancel button, but nothing was draining. I then checked voltage to the drain pump and found 120VAC. This indicates a faulty drain pump. I installed the new drain pump and then ran a diagnostics cycle. The unit is now working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Austin, TX 78729

Justin

Job Details: 10/23/2021

Arrived on site to install previously diagnosed parts. I installed the new control and drain pump. I then ran a calibration cycle on the unit. I ran a diagnostics test cycle and found the unit now running as designed. No leaks observed at the time of service.Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSN608ESS00

Near Austin, TX 78703

Luis

Job Details: 10/22/2021

"Arrived on site for no ice. Removed filter found no water in filter,ran fill test no water valve is getting energized,removed line under unit no water. Diagnosed water shut off under sink,tuned on water source icemaker ran through a cycle and filled with water.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Austin, TX 78746

Kevin

Job Details: 10/22/2021

"Arrived on site and found upper freezer ceiling light out. Installed new light and fixed issue with all other lights. All lights now functioning as designed. job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVT01

Near Austin, TX 78759

David Z

Job Details: 10/22/2021

Arrived on site to install thermostat to resolve fridge no cool. Installed new thermostat and tested function. Verified unit working on all settings.

We serviced a

KITCHENAID RANGE

Model KSDB900ESS2

Near Austin, TX 78704

Leonardo

Job Details: 10/22/2021

Arrived onsite for front left and front right burners not working right. Test unit and found knobs were not on correctly and burner cap were not on correctly. Replaced knob and burner cap per unit specs. Unit tested good.

We serviced a

KENMORE REFRIGERATOR

Model 253.6580250A

Near Georgetown, TX 78628

Lou

Job Details: 10/22/2021

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=64 degrees. I removed the evap cover and found a small block of ice on the evaporator capillary tube and no frost on the evaporator. I checked the compressor and felt it very hot to touch. I found the condensate tube leaking in the evaporator pan to the right of the compressor. Thinking it was vibration from the condenser coil, I slightly lifted the tubing and found the water in the pan not moving. When I lowered the tubing back into the pan, air was blowing out even more.No water connections to unit, job completed."

We serviced a

KITCHEN AID VENTHOOD

Model UXB1200DYS

Near Leander, TX 78641

Taylor M

Job Details: 10/22/2021

"Arrived on site to diagnose a vent hood with filters that are difficult to remove, upon arrival I found that the unit has the wrong screws holding back panel in place causing the filters to not sit properly in the vent hood, I replaced the screws with lower profile ones and now the filters fit properly, unit is operating properly as designed. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Austin, TX 78744

Jacob

Job Details: 10/22/2021

Arrived onsite for the unit not powering on. Tested the unit and unit would not turn on. Upon further inspection. Found that the wires at the junction box on the unit were not tied together to make good contact for powering the unit on. Re attached the wires correctly. Tested the unit. Unit tested good. No issues at this time. Job complete

We serviced a

WHIRLPOOL OVEN

Model WEG750H0HZ0

Near Hutto, TX 78634

Jimmy J.

Job Details: 10/22/2021

Arrived on site to install previously diagnosed part. Removed blower and installed new blower. Tested oven and at 175 F8E0 came back on. Gained access to control and inspected harness. Harness was good but control was not sending proper voltage to blower. Removed control and installed new control. Tested oven and at 175 fan kicked on and oven preheated as designed. Job completed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB4

Near Austin, TX 78741

Leonardo

Job Details: 10/22/2021

"Arrived on site to replace control board. Replaced control board,unit test good. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Pflugerville, TX 78660

Wesley

Job Details: 10/22/2021

"Arrived onsite for hi fridge temps. Found fresh food evap frozen through. Ordering harness and pan and evap cover, ordering control and UI if available by following weekday otherwise run without. Customer to defrost unit for 48hrs prior to service. ; ordrng 1 W10843055 (Control) and 1 W11188493 (Evap cover) and 1 W11387386 (Ui)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78758

David Z

Job Details: 10/22/2021

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Austin, TX 78727

David Z

Job Details: 10/22/2021

"Arrived on site to diagnose washer that is sometimes going off balance during bulky loads with towels, and some loads are still retaining odor in the clothes. Checked the inside of the unit and could not find any doors at all, or any evidence of mildew or standing water. Had customer show me their detergent, which is a plant based natural brand. Could not find any fault or odors with machine. Advised to use warmer water temps to assist in breaking down thicker detergents, which should assist with odor related issues, and to continue running affresh. I checked codes for off balance and found no codes present. When I ran the unit in a high speed spin, I found the unit rocking a bit on a diagonal axis, which I was able to resolve by adjusting a rear foot. Unit vibrates and moves less. I advised to add more items to towel and bedding style loads to make sure it doesnt go off balance due to wadding up. Unit is working as designed, and no failures were found. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Austin, TX 78737

Robert

Job Details: 10/22/2021

Arrived on call to replace previous diagnosed part. After installation test operation sound is now normal.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near San Marcos, TX 78666

Noah D

Job Details: 10/22/2021

"Arrived on site to inspect unit for not filling, upon inspection found valve clogged with sediment, replaced valve and tested water. All functions returned. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDB02

Near Leander, TX 78641

Kayman

Job Details: 10/22/2021

Arrived onsite for refrigerator not making ice. Upon arrival I found the M/S did not match my records. I corrected the numbers. I found while in diagnostics I could not get function from the ice maker and it showed a code for faulty motor or time out. I inspected the hinge harness by pulling on each wire all looked to be intact. I verified voltage to the ice maker.. ; ordrng 1 W10873791 (Ice maker) and 1 WPW10341320 (Valve) and 1 W11035841 (Control)

We serviced a

WHIRLPOOL COOKTOP

Model JGCP436HL

Near Leander, TX 78641

Taylor M

Job Details: 10/22/2021

"Arrived on site to diagnose cooktop with the left front burner head not igniting properly, the customer informed me that the unit is intermittent on multiple burners, I found upon testing that the front left and front center burner heads are not igniting properly. I replaced the burner head for the front left burner and now it is operating properly as designed,I am ordering another burner head for the front center burner to complete the repair. Office to reschedule when the part arrives.; ordrng 1 W11319683 (Burner head)"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Austin, TX 78723

Matthew

Job Details: 10/22/2021

"Arrived onsite for washer not washing correctly. Upon arrival put unit in diagnostics. Found error code for motor fault. Tested unit and found no agitation. Inspected underneath unit and found faulty actuator. Per Whirlpool, must replace faulty actuator. Used truck stock actuator and replace. Tested unit and unit is functioning properly. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78641

Kayman

Job Details: 10/22/2021

Arrived onsite for dishwasher with broken dispenser. Upon inspection I confirmed the complaint and found the push button for the dispenser door had broken out. I replaced the dispenser and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Leander, TX 78641

Kayman

Job Details: 10/22/2021

Arrived onsite for dishwasher not washing dishes or drying. Upon inspection I found no error codes stored on the system. I ran diagnostics through and the unit is working as designed. There is a rust spot on the outer door panel so I replaced it with new. No repairs needed at this time. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Pflugerville, TX 78660

Wesley

Job Details: 10/22/2021

"Arrived onsite for oven over temperature. Tested oven temp with k-type digital thermometer and found unit is cycling properly after initial preheat, within 25f degrees of set temp. All checks good."

We serviced a

GE RANGE

Model C2S995SEL1SS

Near Austin, TX 78738

Brandon

Job Details: 10/22/2021

"Arrived on site to replace control board for failed display,t, ordering control. ; ordrng 1 WB27X29494 (Control) and 1 Cnote (Office to reschedule)"

We serviced a

KITCHENAID RANGE

Model KDRS467VSS05

Near Austin, TX 78703

Leonardo

Job Details: 10/22/2021

Arrived on site to replace control board and blower. Installed control board and blower. Tested the unit and still read error code.Ordering new blower. Office to reschedule; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Briggs, TX 78608

Cliff

Job Details: 10/22/2021

Arrived on site to diagnose a washer that is not spinning. Found latch assembly failed and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL DRYER

Model WFC8090GX0

Near Austin, TX 78737

Robert

Job Details: 10/22/2021

Arrived on call for complaint of not drying properly. Ran drying cycle and heater working. Called tech line to report findings and with no error codes and heater working they determined that unit working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM2

Near Leander, TX 78641

Taylor M

Job Details: 10/22/2021

"Arrived on site to diagnose a dishwasher that is tripping the breaker overnight, i gained access to the unit and put the unit into service diagnostics and checked for fault codes, I found f7e1 for no heat, I put the unit into a diagnostics cycle and found that the unit is not heating at the element at the end of the cycle, I gained access and found that the element is open, causing a failure in the heating circuit. ; ordrng 1 W10703867 (Heater)"

We serviced a

GE WASHER

Model GFW450SSM1WW

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 10/22/2021

"Arrived on site for drum is not turning, motor sounds like it is running, OPERATIONS-SPIN CYCLE NOT WORKING PROPERLY, OPERATIONS-WASH CYCLE NOT WORKING PROPERLY. Ran diagnostics, no error codes. Ran diagnostics sin and could hear motor spin without any unusual noises but drum wasnt spinning. Tried to run tumble same result. Removed rear cover and found belt had fallen off and wheel was loose. Tightened wheel as tight as I could to avoid damaging threads and installed new belt. Tested washer and drum is spinning as designed. Job completed."

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78758

Scott

Job Details: 10/22/2021

"Arrived on site , found no voltage at outlet , checked breaker . Advised electrician will needed to look at outlet . Job complete ."

We serviced a

WHIRLPOOL FREEZER

Model KRMF706EBS01

Near Killeen, TX 76543

Tyler

Job Details: 10/22/2021

"Arrived on site for refrigerator not cooling or making ice properly as well as making odd noises. Upon arrival confirmed complaint. Ran following tests:RC thermistor p5/1&2 7.4 kohms, FC thermistor p5/3&4 22.3 kohms. FC defrost thermistor p8/1&2 22.5kohms, RC evap thermistor p8/3&4 11.7 kohms. Found rc evap thermistor/fan assembly failing. Also found drip pan bowed, drain line letting in hot air, and deli ui controls corrosion. ordrng 6 Shims (Rc evap Shims)s and 1 WPW10769076 (Ui deli) and 1 W11170612 (Deli harness) and 1 W11087438 (Rc evap fan) and 1 Silicone (Clear)"

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15NDXZQ0

Near Lakeway, TX 78734

Brandon

Job Details: 10/22/2021

"Arrived on site for customer complaint of unit over producing ice, found failed bin thermistor, I replaced bin thermistor, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSS26C4XXY02

Near Temple, TX 76502

Job Details: 10/22/2021

Arrived on site and inspected a garage refrigerator not cooling. Found the compressor was defective causing the issues.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near The Hills, TX 78738

Brandon

Job Details: 10/22/2021

"Arrived on site to replace gearcase, belt, and cam, after replacing I ran dmls calibration, unit tested good."

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Austin, TX 78749

Kevin

Job Details: 10/22/2021

"Arrived on site and replaced valve assembly diagnosed on previous visit, after replacement ran a diagnostic cycle and washer is operating properly.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0HS1

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 10/22/2021

Arrived on site to install previously diagnosed part. Range had power upon entering home. I unplugged the range and removed the DSI board and installed new DSI board. Powered back on and range tripped the breaker. Tried resetting breaker and still wouldnt turn on and continued tripping breaker. Checked control for continuity. Checked outlet at the wall and it was good. I will be ordering a new main harness. Also ordering another main control board and DSI board just in case the main harness does not solve the repeated tripping of the breaker. Will also return with valve. Please expedite return if at all possible. ; ordrng 1 W11162730 (DSI board) and 1 W11317846 (Control) and 1 W10842520 (Main harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV02

Near Austin, TX 78725

Matthew

Job Details: 10/22/2021

"Arrived onsite for refrigerator, frost buildup in freezer compartment. Unit is cooling properly. Upon inspection found gasket sagging not making a good seal and allowing warm air to enter and frost over food. Inspected gasket for Any ripping or tearing and found none , reset gasket into slot and molded to fit. Gasket is sitting properly making a good seal. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Austin, TX 78754

Matthew

Job Details: 10/22/2021

"Arrived onsite to clear drain line of debris. Debris causing drain pan to fill and freeze over. Cleared drain pan, flushed line and cleared tube. Unit is now draining properly. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Kempner, TX 76539

Tyler

Job Details: 10/22/2021

Arrived on site for refrigerator neigh dented r.side rc door. Upon arrival confirmed complaint.

We serviced a

KITCHENAID VENTHOOD

Model KVWB606DSS3

Near Austin, TX 78737

Brandon

Job Details: 10/22/2021

"Arrived on site to replace blower motor, ordering blower motor. ; ordrng 1 W11106377 (Blower motor) and 1 Cnote (Office to reschedule)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB

Near Leander, TX 78641

Kayman

Job Details: 10/22/2021

Arrived onsite for dishwasher not powering on. Upon inspection I confirmed the complaint. I accessed the junction box and found the neutral wire had come disconnected from the wire nut causing the failure. I corrected the wire and was able to power on and test the unit. The unit ran through as designed with no leaks detected during time of service. Job complete.

We serviced a

GE DRYER

Model GTD33EASK0WW

Near Luling, TX 78648

Noah D

Job Details: 10/22/2021

"Arrived on site to inspect unit for not drying, upon inspection found the unit was heating and the coils drew 21 amps. Air flow was good but the inlet vent was covered in dust. Cleared inlet vent and tested. Drum was warmer then previously. Complete"

We serviced a

GE WASHER

Model GTW330ASKWW

Near Luling, TX 78648

Noah D

Job Details: 10/22/2021

"Arrived on site to inspect unit for not spinning out clothes and always adding water. Upon inspection found the unit did not cycle correctly and was adding water during a drain and spin, replaced control and pressure sensor. All functions returned. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near New Braunfels, TX 78132

Andrew

Job Details: 10/22/2021

"Arrived on site to test unit for mullion not engaging with catch, test unit found unit unleveled, adjusted unit to were catch engages, unable to level unit properly do to floors being unleveled, advised customer to contact contractor to address unleveled floor issue, no leaks detected job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near New Braunfels, TX 78130

Andrew

Job Details: 10/22/2021

"Arrived on site to test unit for light not working, tested unit found no voltage to light socket, replaced control board, tested unit,heated water for 1 minute, unit working properly, job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS02

Near Luling, TX 78648

Noah D

Job Details: 10/22/2021

"Arrived on site to inspect unit for not making enough ice, upon inspection found the icemaker thermistor out of range, replaced ice-maker with thermistor and tested. All functions returned. Complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Georgetown, TX 78633

Cliff

Job Details: 10/22/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78731

Luis

Job Details: 10/22/2021

"Arrived on site. Found fresh food section warm,ice build up on freezer evaporator cover,ran diagnostics compressor powered on,good air flow in fresh food section,no air flow in freezer or ice box fan both fans not powering on. Ran defrost heater diagnosed unit will need cover,harness both fans and the control kit; ordrng 1 W11533213 (Control kit) and 1 W11394920 (Freezer cover) and 1 W11396530 (Harness) and 1 W11407678 (Ice box fan)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Austin, TX 78748

Kevin

Job Details: 10/22/2021

"Arrived on site to test unit for not making crushed ice. Found the solenoid was stuck, not changing position. Installed new solenoid and tested unit. Unit is now functioning as designed. no leaks detected, job complete"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Austin, TX 78757

Luis

Job Details: 10/22/2021

"Arrived on site for no water. Diagnosed a frozen water tank,flushed water through lines changed temperature setting to prevent water line from freezing."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Dripping Springs, TX 78620

Robert

Job Details: 10/22/2021

Arrived on call to replace previous diagnosed part. After installation test operation. All functions working properly.

We serviced a

MAYTAG WASHER

Model MHW6630HW1

Near Georgetown, TX 78633

Cliff

Job Details: 10/22/2021

Arrived on site to diagnose a washer that is not dispensing fabric softener. Found dispenser assembly not operating properly and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Niederwald, TX 78640

Brandon

Job Details: 10/22/2021

"Arrived on site for customer complaint of unit not working after a power surge, found wires shorted to ground on ignition switches, failed control board, and wire harness as well as light not shutting off. Ordering parts. ; ordrng 1 W10889764 (Power cord) and 1 W10885903 (Switch harness) and 1 Cnote (Office to reschedule) and 1 W10627802 (Door switch) and 1 Cnote (Parts research for main wire harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Manchaca, TX 78652

Leonardo

Job Details: 10/22/2021

Arrived on site for unit not washing. Tested unit and found that sump and motor is not working.

We serviced a

WHIRLPOOL WASHER

Model WTW5500XW2

Near Austin, TX 78756

Scott

Job Details: 10/22/2021

"Arrived on site for water not stopping in tub . Found cold valve stuck open . Replace valve housing ran calibration and diagnostics wash. All checked normal . No water leaks detected .

We serviced a

WHIRLPOOL OVEN

Model KODE300ESS05

Near Georgetown, TX 78628

Jonathan S

Job Details: 10/22/2021

"Arrived on site to install previous diagnosed parts. Removed failed latch, control panel, main control and harness. Assembled unit and tested operation. All tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM04

Near Austin, TX 78758

Scott

Job Details: 10/22/2021

Arrived on site for gasket not staying on fresh food door . Found Chanel gasket sits in slightly warped due to insulation expansion. Ordering door and gasket . No water leaks detected at time of service. Call to set return. ; ordrng 1 W10638684 (Fresh food door ss) and 1 W11030683 (Gasket)

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRM02

Near Georgetown, TX 78628

Jonathan S

Job Details: 10/22/2021

"Arrived on site for refrigerator lights flickering. Inspected unit and work area. Found RC side lights and deli lights flickering. Powered unit on and off and found light still flickering. Traced circuit and found right deli light at fault. Removed failed led module and installed new. Tested light operation. All tested good, no water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Hutto, TX 78634

Wesley

Job Details: 10/22/2021

Arrived onsite for door not closing automatically and found unit closer not corresponding on the left door. Ordering closer to repair. Also advised customer on noisy icemaker motor being caused by binding ice and the way to address that is to unbind the ice by removing the tray as needed to unbind the ice. ; ordrng 1 WP12028505AP (Closer)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS0

Near New Braunfels, TX 78132

Andrew

Job Details: 10/22/2021

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS0

Near New Braunfels, TX 78132

Andrew

Job Details: 10/22/2021

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Georgetown, TX 78633

Cliff

Job Details: 10/22/2021

Arrived on site to diagnose a refrigerator with light not working. Found freezer led module failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID ICE MACHINE

Model KUIS18PNZB1

Near Austin, TX 78734

Luis

Job Details: 10/22/2021

"Arrived on site for water constantly running. Diagnosed defective water sensor in pump,replaced pump assembly ran unit through a normal operating cycle,water shutting off after water pan is full. ; used 1 W11542867 (Pump) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Killeen, TX 76549

Tyler

Job Details: 10/22/2021

Arrived on site for refrigerator needing previously diagnosed auger motor and shaft. Upon arrival I confirm prior diagnosis after further inspection though I found that the cause of the August autho not working is because it was not receiving the 130 to 140 VDC needed from the main control. I found that the water dispenser still work correctly the left hinge door switch as well as infrared switch were all functioning as designed. Will need to return with hv control. Office to reschedule once availability of parts is known.; ordrng 1 WPW10675033 (Hv control) and 1 W11289496 (Lh door switch) and 1 WPW10624574 (Power supply board)

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78758

Scott

Job Details: 10/22/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Leander, TX 78641

Kayman

Job Details: 10/22/2021

Arrived onsite for refrigerator not dispensing water. Upon inspection I found the unit is dispensing water at this time the customer states that it is intermittent through out the day. I pulled the unit from the wall and found the water line was stuck under the unit likely causing the intermittent water issue. I explained my findings to the customer and asked them to monitor the unit over the next few days to see if correcting the water line has any affect on the situation. No leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Leander, TX 78641

Kayman

Job Details: 10/22/2021

Arrived onsite to install previously diagnosed parts. I installed the door and control box. The unit was still frosted up on the inside and I was not able to further diagnose. I advised the customer to manually defrost the unit and monitor for ice build up. I found the new door would not seal on the bottom left corner so I used my heat gun to form the gasket. I applied some tape to that corner to ensure a good seal. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Austin, TX 78702

Jacob

Job Details: 10/22/2021

Arrived onsite with MZ to replace parts to the unit. Replaced parts. Tested the unit. Unit tested good. No leaks at this time. Job complete