"Arrived on site to test unit for gasket not sealing, tested unit found top left RC gasket not sealing properly, adjusted bottom hinge and molded gasket with heat gun, doors are now sealing properly, unit is running as designed, job complete"

Arrived on site for dishwasher not starting cycles. Upon arrival found no errors in diagnostics tried running cycle and found unit old time out on ui indicating door wasnt registered as shut. Inspected latch and found switch failing. Replaced latch and tested unit. Found dishwasher working as designed with no leaks call complete

"Arrived on site to replace damaged FC door, unit at location does not have door damage and serial not matching, pending further service"

"Arrived on site to follow up on refrigerator not cooling. Went to install new condenser fan and found it was broken in box. Customer said unit had not cooled after most recent repair. I ran the unit and found gurgling coming from the system. Found dryer had bent 90 degrees and folded the Yoder loop line shut. Dryer will need to be replaced and system recharged, and cooling must be verified after repair is done. Reordering sealed system parts.; ordrng 1 W11127829 (Condenser Fan) and 1 R600 (R600 Kit) and 1 Nitrogen (Nitrogen) and 1 W11579351 (Evap) and 1 W11580057 (Compressor) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access Valve)"

"Arrived on site to diagnose washer that was not starting loads. Lock clacks and unlocks and unit doesn't progress. Ran unit and found d lock does the safety check, then the capacitor just buzzes and doesn't start the motor. Ordering a new capacitor to resolve. Return visit set for 10/3.; ordrng 1 W11395618 (Capacitor)"

WMH73521CS0 Arrived to install previously diagnosed and ordered parts. I found the issue was with the UI harness at the upper door hinge and one of the wires had broken. I soldered and heat shrunk the damaged wire and verified the others were intact. I re-wrapped the harness and tested. All functions resumed and the unit operated as designed. Performed under warranty.

"Arrived on site to test unit for not operating properly, customer stated that clothes does not spin out, tested unit found all components running as designed in diagnostics, no stored error codes, scanned through programmed cycles and found on normal they spin is off and on delicate the the spin is set to low, stated to customer that unit store and uses previous selected settings until changed and a cycle has been activated, advised to monitor and make sure spin is set properly, if after that the issue still persists then recommend replacing control and UI, at this time unit is running as designed, job complete"

"Arrived on site to test unit for operational issues, tested unit found when plugging unit in, drain pump activated but control unresponsive, replaced control calibration unit, unit is now running as designed, no leaks detected job complete"

"Arrived on site to follow up on refrigerator that was not making ice. Customer had mentioned temps were rising in RC and wouldn't drop below 40 degrees, set point of 36. Confirmed 40 in RC, but FC wouldn't go under 22, indicating a sealed system issue. Ordering sealed system parts to resolve temperature issues. Unit has 5 year sealed system coverage. Office to schedule when we have all parts. ; ordrng 1 WPW10466675 (Compressor) and 1 WPW10608485 (Evaporator) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Dryer)"

Arrived onsite to replace failed inner door. Replaced part and tested. Unit is now closing and functioning properly. Job complete.

Arrived on site for a microwave that wont turn off the cooktop light. Inspected unit and work area. Did confirm the customer complaint and the customer advised that they had replace the bulb when the unit was still turned on and that the bulb shattered in their hand. I explain to the customer that whenever they were to replace the lightbulb that they will need to do so with the unit unplugged. The customer had a 40 W standard bulb on hand so I went ahead and replaced the bulb and the control. Tested the unit in the unit began to work and operate as designed. Call complete.

Arrived onsite for unit door not closing properly. Upon arrival inspected unit. Found left side of door was gapped between inner door and door glass. Pushing door closed on right side would activate switch. Attempted to replace door but but door was damaged in box . Reordering inner door. Also ordering Bushing. Bringing back all other ordered parts.; ordrng 1 W11684570 (Inner door) and 1 WPW10128850 (Bushing arm)

Arrived on site to test unit for door falling. Test unit and found left hinge had come loose. Secured hinge test unit and unit test good job complete.

"Arrived onsite for a washer that is leaking. Upon testing the unit I could not duplicate the issue. I checked the water pressure tube and found it good, the water feed lines good, drain hose good, and the gearcase good as well. I ran the unit in normal and found the unit operating as designed no leaks, I then ran it in drain and spin and found the same. I ran the unit in deep water and found no leaks"

"Arrived on site for washer not working properly. On inspection found error F7E9 motor not turning. Flipped the unit up and found oil on the bottom of the unit. Installed gearcase,clutch,slider and rotor. The unit is operating as designed and no water leaks detected during service."

Arrived on site to diagnose dryer that is throwing F6E1 error and buttons being unresponsive. Found error is related to UI not talking to control. Replaced console and retested. Verified proper function. If issue returns we need to replace the control. Repair completed.

Arrived on site to test unit for unit creating moisture. Found heat from cooling fan coming out vent creating moisture hitting cold air.

"Arrived on site for a washing machine that is still making abnormal noises. Inspected unit and work area. Found the agitator had come loose again indicating an issue with the gear case or agitator bolt. Could not find any abnormality with the agitator bolt but when I hadnt replaced the gear case, agitator, bolt, and cam due to somewhere and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived onsite for a refrigerator that has ice buildup on the back of the freezer. Upon arrived I found that the unit was turned off at the breaker. I turned it back on and found that the unit is running as normal tested the heater and found d that is was good. And the Evap fan was running. I did find that the doors when not closing properly, I leveled out the unit and found the doors sealing up better when closed."

Arrived onsite for a washer the is vibrating/bani g around when in use. Upon arrived I installed the basket and found that the holes where not punched all the way through causing a imbalance issue which causing the vibration/ banging. I am ordering the basket and gearcase to be replaced together to resolve this issue. Office to reschedule. ; ordrng 1 W11172199 (BASKET) and 1 W11454372 (GEARCASE)

"Arrived onsite for vibration during spin and clanking noise when basket begins to stop during spin cycle. Upon arrival,ran diagnostics and there are no saved error codes. Test suspension and getting a little more than normal bounce from suspension. Ran spin with no load and spins ok. Unit shakes more than normal with load. Also Getting a scraping sound during spin. Found washplate is not shaped correctly and during rotation seems to rub basket. Also found clanking sound coming from cam. Need to replace washplate, cam, belt, suspension, and ordering gearcase to have on hand due to not being able to test spin cycle correctly at this time. Office to reschedule ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10752283 (Washplate)"

Arrived onsite for a DW with rust in the door. Upon arrived I found that the rust was in the dish racks not the door. I replaced the dish racks and tested the unit and found unit operating as designed

SS on arrival verified ring was broken. Replaced. Customer stated also unable to set time. Verified Ui is working and set time for customer. Operational test good.

"Arrived onsite for unit giving h2O error. Upon arrival inspected unit. Found valve not energizing. Inspected and found valve visibly failed, Solenoid separated . Inlet sent was not compatible. Ordering correct valve. Left unplugged and water off. Notified builder not to use or will flood. Office to reschedule with builder; ordrng 1 W11434044 (Inlet)"

"Arrived on site for washer moving around during cycles. Upon arrival confirmed failure and found F0E5 in diagnostics. Found suspension rods had failed and lost all resistance in springs. Found gearcase leaking oil on cam and belt and after removing washplate I found hub drive stripped and not holding inner basket to gearcase. Rescheduled customer for 10/06/23 to complete repairs with W11454734 Gearcase, W10721967 cam, W11239857 belt, W10528947 hub drive and suspension rods ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10528947 (Hub)"

Unit in apartment 2609. Upon Arrival replaced failed sump and motor assembly. Tested and unit is functioning properly. No leaks present at this time. Job complete

Arrived on site for a washing machine that wont lock the lid. Inspected unit and work area. The customer advised that a piece broke off of the lid lock assembly and it has not worked ever since. Found a piece inside of the washer basket and verified that it was the locking mechanism on the latch assembly. Replaced the latch assembly and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to test unit for door not engaging switches. Found unit is not installed properly. Recommend installing parts per service pointer W11639932. Office to reschedule. ; ordrng 1 W11312201 (Bottom trim) and 2 W10420960 (Bottom spacer)s and 1 W11394925 (Hardware bag)

Arrived on site to test unit for gas smell when unit starting. Test unit no Leaks present normal gas smell at ignition job complete.

SS KDTM404KPS0 Confirmed complaint no power. Found terminal block neutral disconnected. Reconnected and verified voltage. Confirmed 120vac. Operational test good.

Arrived on site for dryer not starting a cycle. Upon arrival verified prior electrical failure had been resolved. Found motor relay not kicking over to allow motor to run as well as pts had large burn marks and metal breaking from back of switch. Replaced motor and blower wheel and rescheduled customer for 10/3/23 to complete repairs. Ordering WPW10117655 pts; ordrng 1 WPW10117655 (Pts)

"Arrived on site for a refrigerator that is not cooling and is frosted up in the freezer section. Inspected unit and work area. I did confirm the customers complaint and found the freezer side, completely frosted up in the freezer section. Checked the unit and found the freezer and refrigerator compartment. Thermistor is within range And found the defrost thermistor in range. I went to check resistance values from the control, but found that refrigerator installed in the RV with a lid that wouldnt make it difficult for me to uninstall without damaging the RV. I did explain to the customer that they will need to have the unit uninstalled and thawed out for you prior to our next service for me to determine, whether the issue was with the control or the heater. Ordering the heater and rescheduled the customer to 10/5. ; ordrng 1 WPW10495967 (Heater)"

Arrived on site for dryer not heating correctly and showing clean lint screen message on ui. Upon arrival I found no lint clogs in dryer. Found no errors in diagnostics. Tested u it with vent kit and found dry working fine when exhaust hose was removed but was building up heat/pressure and trapping air when hose was reconnected indicating a dryer vent clog within wall of home.instructed customer to have dryer vent cleaning done to prevent further issues with dryer call complete

Arrived onsite for dryer making a noise. On inspection the dryer was making a humming noise. Gain access to the drum and found that the pulley was not free spinning and the motor had a humming noise when you spun it. Had to break the blower wheel off to change the motor and install a new pulley.

Arrived on site to test unit for console stuck in the control lock setting. Couldnt get it out of control lock. Replaced console test unit and unit test good job complete.

Arrived onsite for a MW with a counter light that is not working. Upon inspection I found. That the bulb had broken off inside of the housing. I replaced the hose and the bulb and tested the unit and found that unit operating as designed.

Arrived on site to install previously ordered parts. Replaced tub and manifold. The model and serial tag would not adhere to new tub. Customer will place some place safe. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived onsite to install previously diagnosed parts. Upon arrived I found that the wrong door was sent out, upon inspection I found that the unit is making ice and by adjusting the tap improve the water flow into the ice try. While here I leveled the unit as the right door was lower that the left. Now that they are even. Unit is operating as designed."

"Arrived on site to replace previously diagnosed motor and capacitor, replaced and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to install previously diagnose parts. Inspected unit and work area. Replaced the refrigerator, evaporator, compressor, dryer, and access valve. During replacement of the evaporator I found the drip pan completely cracked and falling apart. Vacuumed down the unit to -30 psi and health pressure for over 15 minutes. Charged the unit up with 6 g of R134A and found the unit cooling and operating as designed. Ordering the drip pan and rescheduled the customer to 10/3.; ordrng 1 W11457241 ("

"Arrived on site to test unit for dishes not getting cleaned, tested unit found wash motor starts making a loud buzzing noise and vibrates excessively, will need to replace sump assembly to fix issue, ordering sump office to reschedule ; ordrng 1 W11460945 (Sump assembly)"

"Arrived on site for refrigerator needing air flap removed from back of deli drawer. Upon arrival customer stated they had already removed part but found no difference in temp. Took temp readings and found fc temp at 1, rc top and bottom at 39, and middle of rc at 41 degrees. Found proper airflow and no immediate cooling failure. Informed customer of findings and that techline has advised to further repairs could be done at this time. Call complete"

Arrived onsite for a DW that will not start a wash cycle. Upon arrived I put the unit in diagnostic mode and found code f5 e1 stored (door stuck open code) upon further inspection I found. That the striker was not engaging with the door latch properly. I adjusted the striker and tested the unit several times and found unit operating as designed no leaks found.

"Arrived on site to diagnose refrigerator that was not producing any ice. On arrival I found the bail arm for the icemaker was stuck in the off position. I reset the arm to the proper position to allow ice production to continue. Attemped to jump icemaker and found it unresponsive. Icemaker usually will not run unless temp drops. I power cycled the unit and advised to contact us if ice is not producing by the morning. If production does not resume we will need 2 hours since unit can not be pulled due to being built in with panels around it, and is in a corner. So freezer compartment will need to be disassembled to get to the icemaker. Repair complete."

"Arrived on site to test unit for rattling noise, tested unit found compressor access Line touching the back metal cover causing a loud vibration, adjusted and tested unit is now running as designed, job completed"

Arrived on site and verified right oven sensor needs replaced. Replaced sensor and tested unit to 350. Unit now working as designed. Job complete.

Arrived on site for both sections not cooling. Upon arrival inspected unit and is hot in both boxes. Evaporator and condenser fans are operating and there is no frost pattern. Remove back panel to inspect compressor. Found harness connector to compressor was not connected. Secured connection and test unit. Compressor is pulling correct amperage. Inspected evaporator and frost pattern beginning to spread throughout entire evaporator. Unit is operating as designed. Job complete

"Arrived on site to test unit for RC not cooling properly. Temps were correct on arrival. Filled gaps between liner and cabinet with silicone. Advised customer to monitor. Evap motor, damper, compressor and condenser motor working as designed. Job complete."

Arrived onsite for unit shaking violently. Upon arrival inspected unit. Found suspension failed. Replaced and tested. Unit is now functioning properly. Job complete

"Arrived on site for left and right rear burner and front right burners take too long to heat/ does not get hot enough, and for oven not heating correctly/ takes too long to cook. Upon arrival test unit and all burners and bake element energize. Found that burners and bake element seem to take longer than normal to glow orange. Explained to customer that the pressure sensors on cook top burners is a Saftey feature and the reason for taking longer to heat. Front left burner is the only burner not heating correctly. Need to replace left rear infinity switch. Test polarity at terminal block and is good. Get L1-N 123,L2-N 123,and L1-L2 247. Test Bake element and is pulling 10.24 amps and voltage remains constant 240v, test bake element and has resistance of 23.9 ohms. Test all switches and get 240v constantly. Contacted techline for assistance. Spoke with Jonathan . Gave tech all findings and determined that burners are good. Tech had me test oven sensor and test good. Recommend replacing control. SR#7737435944. Ordering sensor, infinity switch, and control. Office to reschedule ; ordrng 1 W11594224 (Control) and 1 WPW10181986 (Sensor) and 1 WP3149400 (Left front infinity switch)"

"Arrived on site to test unit for F7E1 missing tachometer signal, tested unit found shift actuator not disengaging cam all the way and capacitor leaking oil, replaced capacitor, cam and shift actuator and tested, u it is now running as designed, no leaks detected job complete"

Arrived on site for not dispensing ice. Upon unit test dispenser and found fc door not leveled and slightly out of position to press door switch. Confirmed using camera. Leveled unit and door now makes correct contact with switch. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived onsite for unit giving error code and disrupting cooking cycle. Inspected and found F2E1 - Shorted keypad. Reset does not correct issues. Per service matters, replace control. Office to reschedule ; ordrng 1 W11620481 (Control)"

"Arrived on site to diagnose cooktop that is not running at all. Power comes on and that's all. I tested the unit and found the controls for the front element are very very slow to respond if at all, and I was only able to power it on 2x out of several tries. The rear burner came on much easier, but still sometimes takes several attempts to power on. Ordering new UI board to resolve. ; ordrng 1 W11195477 (User Interface) and 2 W11195162 (Standoff)s"

Arrived on sits to diagnose washer that was not draining. Found the wiring broken going to the drain pump at the connector. Replaced damaged section with new wiring and terminals. Unit now working as designed. Repair completed.

Arrived on site to install new fill valve. Replaced valve test unit and unit test good job complete.

Arrived on site to test unit for grinding noise. Found blower wheel is cracked and when heated is expanding causing noise. Needing to replace blower wheel. Ordering motor as a precautionary. Office to reschedule. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)

Arrived on site to test unit for grinding noise. Found rotor was missing retention bolt. Replaced bolt and unit now working as designed. Found no damage to slider. No leaks detected. Job complete.

"Arrived on to test unit for long dry times, ran vent test and it failed, removed vent from the back of unit and it passed, advised customer to contact maintenance to have then remove restriction before using unit again, at this time job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the microwave door hinges being weak and the inner door panel being warped, I removed and replaced the hinges and inner door panel and tested. Unit is operating as designed. Job completed"

Arrived on site to replace heating element support. Installed twist type support and verified proper function. Repair completed.

Arrived on site for a dryer that is not heating. Inspected unit and work area. The store was backed up with a lot of mattresses and appliances and thus I was unable to gain access to any power supply. Took the back off the unit and checked all of the heating elements. Found the thermal cut off open and everything else tested good. Replaced the thermal cut off and advise. Customer of the unit should be working in operating as designed. Call complete.

Arrived onsite for no power and no function. and found the unit power supply at the outlet had failed. Verified microwave operational using extension cord. All checks good.

Arrived onsite and replaced basket and tub ring. All checks good. Advised customer on repair.

Arrived onsite and repaired refrigerator with shorted or seized compressor that would not kick over. Replaced Orion baord included in the compressor kit. Replaced compressor and added access valve and non dye drier. Pulled vacuum and charged with 4.7 oz of r134a. Unit is now operating as designed. All checks good.

"Arrived on site for gas smell . Used leak detector , no leaks found . Getting proper flame pattern . Couldnt duplicate and gas smell. Ran air flow and temp checks . May have slight flow restriction. Recommended having vent cleaned . No lint build up in unit . Job complete"

"Arrived on site to test unit for broken element, tested unit found element broken, replaced and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for not able to add times, tested unit found knob cracked and stripped shaft on timer, replaced knob and timer, tested unit, unit is now running as designed, job complete"

"Arrived on site for no ice. Found thermistor harness not secured to insert,reconnected and secured harness ran diagnostics all test passed"

Arrived on site for flame issues . Arrived on site for poor flame . Customer said they had a flare up and strong smell of gas . Found top center valve is leaking gas thru valve stem . Ordering Manifoil . Left gas shut off . Told customer to not use till repair is made . Call to set return . ; ordrng 1 W11512356 (Manifoil)

Arrived on site for refrigerator with ice maker basil arm getting stuck during harvest. Upon arrival confirmed failure. Found bail arm bent and getting caught under icemaker tray when rotating. Replaced ice maker and found no leaks during tests. Call complete ; O-emld tckt

Arrived onsite for dryer noise that has since resolved. Suspected obstructed blower that has since passed debris. Was advised unit has resumed rattling after leaving home. Ordering blower housing and returning with other parts to repair. Video evidence indicated blower wheel housing contact noise. ; ordrng 1 W10888146 (Housing)

"Arrived onsite for range oven not reaching temperature. On inspection all the cooktop burners are fine. I turn the oven to,bake 350? and after 20 minutes it was 218?. I turn the broil on and I could here the igniter clicking but the burner never ignited. It tried for 10 minutes to ignite. I checked the regulator and it had the cap said LP on it. Talked with Gerry and he said to order a orifice kit also will order DSI board, regulator and return parts.; ordrng 1 WPW10511278 (DSI board) and 1 111111111 (LP conversion kit) and 1 222222222 (Gas regulator)"

Arrived on site to install top rack and brackets for secured unit. Found no holes made for the cabinet advised customer I couldnt drill new holes on his cabinets. Left brackets and screws with him job complete.

Arrived on site for dishwasher needing previously diagnosed control. Upon arrival reconfirmed issue and installed control. Ran diagnostics and found dispenser opening as designed and dishwasher had no leaks. Call complete

Arrived on site for dishwasher showing F6E1. Upon arrival found f8E4 in diagnostics but not F6E1. After further inspection I found found soapy water in drip pan. Removed water and ran wash cycle. Couldnt find any signs of leaks but dishwasher was over sudds-ing. Instructed customer of best soap and rinse aid methods and found dishwasher working as designed with no leaks. Call complete

"Arrived on site to test unit for broken handle, verified handle is needed, replaced and tested, unit is now functioning as designed, job completed"

Arrived on site to call previously diagnosed parts. Inspected unit and work area. I replaced the suspension and found the basket wobbling indicating a bad hub. Replaced the hub with the truck stock hub (W10528947) and tested the unit. The unit is now working and operating as designed. Call complete.; used 1 W10528947 (Hub) from stock

Arrived on site for washer needing previously diagnosed harness. Upon arrival installed part the reset and tested unit. Found washer working as designed with no leaks. Call complete

Arrived onsite for refrigerator making noise. On inspection the noise was from dispensing water. Took the cap off the door hinge and disconnected the water line from the dispenser. I got a bucket to dispense water into. Dispensing water into the bucket by passing the door and the noise was still there. I open the door and dispensed water and you could here the valve making a loud noise. Ordering a new valve.; ordrng 1 W11482383 (Water valve) and 1 W11482025 (Inlet valve)

SS On arrival verified scratch complaint. Top ordered is incorrect. Ordered correct Top W11222514. Office to contact customer to schedule next service. ; ordrng 1 W11222514 (Dryer Top Wht)

"Arrived on site for a washing machine that is flashing an F9 E1 (long drain) error code. Inspected unit and work area. The customer advised the unit did drain, but that the drain pump keeps running and it will not allow them to make any selections. Found the drain pump running upon arrival and would not stop regardless of if you powered it off or attempted to run manual diagnostics on it. checked resistance to the drain pump and found the drain pump within range. I replaced the control and ran the unit through diagnostics. Found that the unit would not attempt to start. Tested the unit in a normal wash cycle and the unit advised to close the lid. Found that the latch was broken. Ordering the latch and rescheduled the customer to 10/3.; ordrng 1 W11394572 (Latch)"

Arrived on site to test unit for damaged igniter on center rear burner. Found a screw extractor was used to remove orifice and orifice holder was damaged. Spoke with claims and was told ok to order parts and repair. Needing center rear orifice holder and LP conversion kit. Office to reschedule. ; ordrng 1 W11428599 (Conversion kit) and 1 W11337065 (Orifice holder)

Arrived on site to install new console. Cusromer said leak was still present on the left hand side at the end of cycles. I replaced the tub gasket and the vent. Found the new vent had a much tighter fit. Replaced console and tested. Confirmed all functions working as designed. Customer will run some additional cycles and let us know if leak returns. Call complete.

"Arrived on site to replace previously diagnosed FC slides, replaced and tested unit is now functioning as designed, job complete"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced both the burner controls and the terminal block, and when I asked the customer about whether they bought a new power cord, the customer advised they had not and completely forgot about it. Due to the damage done to the existing power cord, I was unable to use it. I showed the customer how to put the power cord on properly and advised for him to call back if any other issues persist. Call complete."

Arrived on site for dishwasher not draining. Upon arrival confirmed failure and found F9E1 in diagnostics. Found 120 being sent to drain pump but pump not working. Replaced drain pump and retested unit. Found dishwasher could drain water with no leaks. Call complete

Arrived on site for control panel not responding to commands . Ran diagnostics and no error codes . Unit is difficult to respond to touch commands. Replaced UI . All checked normal. Touch response is better . Recommended custome hook up unit to WiFi . Left WiFi team number if any help is needed . Job complete

"Arrived on site for ice dispenser issues. Upon arrival, inspected unit and found lots of frost build up in ice container. Frost is causing ice to clump and get clogged in dispenser. Test ice door and is not closing correctly allowing too much warm air to migrate up and into container. Need to replace ice door. Ordering ice door. Office to reschedule ; ordrng 1 W11423781 (Ice door)"

"Arrived onsite for sealed system repair. Replaced compressor , dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Found new compressor is defective. Will need to reorder compressor. Office to reschedule 2 hr SS job. W11506635; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Access valve)"

"Arrived onsite for washer not washing. Talking with the customer he said there is times that the washer will not add water to the unit. Ran diagnostics and it passed all the test. Asked the customer what setting he see the issue with. He said heavy and deep fill. I set the unit to heavy and deep fill and ran it. At the beginning it only adds a little water. Then starts to agitate, 6 minutes later it adds more water to the unit. He said that it happens on any of the settings. I told him that all the components are doing there job and we will change the control board. To see if it stops. Office to reschedule when a the control board arrives. No water leaks detected during service. ; O-emld tckt"

Arrived onsite to replace faulty fan motor. Replaced motor and tested. Unit is functioning properly. Job complete

Arrived onsite to replace faulty switches and control. Replaced components and tested. Unit is functioning properly. Job complete

"Arrived on site to diagnose refrigerator with clumping ice. On arrival customer showed me that some of the ice in the bucket was sticking together, and may be due to an icemaker leak. I examined the ice ane bucket and found no evidence of a leaking icemaker, and minor melting ice. When I checked I found thar there was some frost on the ice clumps, like they had been hit with some warm air. Checked all door gaskets and seals and found all are working properly, I also found a good seal on the dispenser door. Ran icebox fan and found it blowing hard with no surging present. Advised to empty the ice bin regularly to ensure ice stays fresh and gets rid of the clumping due to normal usage melting. Call complete."

Arrived onsite to install previous diagnosed parts. Upon arrived I inspected the unit and found that the issue experienced by the customer was caused by a broken lid latch. I replaced the latch and tested the unit and found the unit operating as designed no leaks at time of repair.

"Arrived on site for gasket falling off. Upon arrival,inspected unit and found tub liner has failed, becoming brittle and falling apart. Uploaded pictures on SD. Need to replace tub. Ordering tub office to reschedule ; ordrng 1 W11409866 (Tub)"

"Arrived on site for not powering on. Upon arrival inspected unit and is indeed powered on. Customer states that she is unsure of what happened, but no longer has had issue. I noticed the clock is at correct time and customer states that she has never had to set the time. I test all functions of unit and is operating correctly."

"KRFC704FPS05 Arrived to install previously diagnosed and ordered parts. I elected to replaced the Hv, Orion and both UIs and tested. At that point, I was able to isolate the FC thermistor as the likely original issue. For temporary measures, I removed and replaced the thermistor and tested. All functions returned to the unit with test modes and observable customer facing mode. We w"

Arrived onsite for dishwasher not working. On inspection the spray arm was no moving during diagnostics cycle. Found errors F4E3 F10 E3. Installed new pump and ran diagnostics and the unit is operating as designed and no water leaks detected during service.

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638"