"Arrived on site for customer complaint of damage to the top of the dryer, I replaced top panel, unit tested good

"Arrived on site to replace ice door, container and chute. Chute was mark correctly but not the correct part. Replaced ice door and container. Will need chute to fix issue. Office to reschedule.; ordrng 1 W10682175 (plate)"

"Arrived on site to test unit for cooling issues in RC. Found pantry UI door harness is corroded. Pantry UI was not receiving voltage due to harness. Found RC evap frosted over. RC evap drip pan bowed. Found right side RC door switch had loose connection causing intermittent issues. Found damper control not responding and foam door broken causing air leak. Evap cover top tab screws missing, found ice door seal not sealing properly causing air leak. Thermistors are in range. Drain lines not clogged. Spoke with PR and he advised to leave pantry UI disconnected and monitor.replacing UI, main control, pantry UI, pantry door with built in harness, damper control, foam damper door, right hand FC door bracket. ; O-emld tckt"

Arrived onsite for unit not starting or filling with water. Tested unit. Found that door was not shut properly. Bent down the strike to make better contact with the latch in the door. Tested unit. Unit tested good. No leaks at this time. Job complete

Arrived on site to test unit for damaged panel. Found damaged panel replaced panel test unit and unit test good job complete.

Arrived on site to test unit for damaged panel. Found damaged panel replaced panel test unit and unit test good job complete.

Arrived onsite for washer not spinning. On arrival ran diagnostics to check for issues. Diagnostics passed. Checked for signs of gearcase failure and found none at this time. In diagnostics until would agitate and spin but due to intermittent issues replaced actuator. Tested unit again and is functioning properly. Noticed that unit is not leveled due to floor. Notified customer on correction to avoid off balance load. Job complete

Arrived on site for a dishwasher that would not dispense soap. Upon arrival the customer stated it would intermittently dispense the soap. Upon further inspection I found the rubber seal coming off and possibly catching the dispenser from opening. I replaced the dispenser and then put the unit into diagnostics mode. I ran the test cycle and verified the dispenser was now opening. The unit is working as designed. No leaks observed during service. Call complete.

Arrived on site for dryer err code E6-F1. Display was not responding to touch as its designed. Placed dryer in diagnostics and F6E1 (display communication error) came up. No other error codes came on. Cleared saved error code. Removed display and installed new display. Display now responds to touch as designed. Placed in timed dry and dryer is heating as designed. Job completed.

"Arrived on site to diagnose microwave that is stopping during preset cycles and making a strange noise when started sometimes. Customer showed me video of the boise being made, which sounds like struggling turntable motor due to lack of voltage, and fan doesnt come on unless door is reopened. Ordering appliance manager to resolve, since both items are tied in.

Arrived on site for dishwasher leaking water. Upon arrival I found no error codes and diagnostics but upon further testing of the unit I found water leaking very quickly from the diverter section of the motor. I then went ahead and replace the entire motor sump assembly and reassembled and tested the unit and found that the dishwasher is now functioning as designed and is no longer leaking. Call complete

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. The customer played a video for me indicating the sound that it was making during the agitation cycle. The unit sounded normal with no abnormal sounds. Went ahead and replaced all components ordered and tested unit. Unit still made the same sound as in the video. I called whirlpool Techline and spoke to Adrian SR# 7730648976.He advised that based on the repairs made, we have replaced all moving componentsi side the washer that would cause this issue and that the unit will make sounds during the wash and rinse cycles. He advised that this was normal and to not make any further repairs. Call complete."

Arrived on site for a refrigerator that has no lights or control lighting. Inspected unit and work area. Confirms customers complaint and replace control box. Found the new control did the same thing. Started messing with the door switch and found the unit intermittently coming on. Replaced door switch and tested unit. Unit began working as designed. Call complete.

Arrived on site for a washing machine that won?t start. Inspected unit and work area. Tested unit and confirmed customers complaint. Replaced control with the old control from the customers unit. Tested the unit and the unit began to work as designed. Added an appliance white paint to the washer to cover the scratch on the front. Unit is working as designed. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both springs and brackets as diagnosed and unit still did the same thing. Looked at the agitator cam and found it completely stripped. Replaced agitator due to stripping on both sides and tested unit. Unit began working as designed. Call complete.

Arrived on site for dryer not turning on. Upon arrival I found at the unit would not turn on in any way shape or form I did find however that the outlet was giving a stable 240 V connection. Upon further testing of the main control I found that it has completely stopped sending the proper DC voltage to the UI panel but after replacing The main control I then found that although the DC voltage had been restored the wire the you I would still not turn on I then replace the UI panel and found that the unit is now fully functioning as designed with no error codes or any other issues while on site call complete

Arrived on site for microwave door needing to be replaced due to crack on old door. I was then able to install the new microwave door I also found that the new door came with a nameplate pre-installed so we did not have to use the one that we were sent with at this time door is now functioning as designed call complete

Arrived on site for dishwasher that fell off balance after previous repair. Upon arrival I found that the mounting brackets previous installed had broken and the feet had fallen off causing the unit to lean in the hole I was able to install new mounting brackets that are specific to the model I did re-level the unit and added a new door strike due to old one being bent to much from dishwasher falling and verified that everything is functioning as designed call complete

"Arrived on site to install previously ordered parts.Removed and replaced the cam, actuator and GEARCASE.Reassembled and unit tested as designed.Job complete"

Arrived onsite for the microwave display not working. During testing found that the UI was not connected properly. Connected UI and all functions tested good complete.

Arrived on site to diagnose a venthood with broken socket. Found left light socket broken and replaced it. All is working properly at this time.

"Arrived on site and inspected leaking water from garage unit.Confirmed the complaint and found a sheet of ice in the freezer compartment underneath the basket.Found the issues were caused by a blocked drain tube. Found debris preventing it from dripping into the drain tube.I broke the ice, emptied it and cleared the debris.Job complete"

Arrived on site to test unit for shutting off randomly. All voltage checked good. Unit heated as designed. Replaced control and tested unit. Showed customer service pointer W11525554. If issue persists recommend replacing UI. Unit is connected to WiFi. Job complete.

Arrived on site to install new door glass to resolve ruptured inner glass. Vacuumed all remaining glass from unit. Replaced inner glass panel and reassembled. Unit is working as designed. Call complete.

Arrived on site to test unit for no ice production. Found no error codes. Found ice box fan was running weak. Valve tested good. Found ice maker was responding to diagnostics but ice maker was not calling for water. Recommend replacing ice maker and ice box fan. Office to reschedule.

Arrived on job for complaints of error code. Confirmed code will not let me clear long enough to enter diagnostics. Recommend replacement of control.

Arrived onsite for refrigerator freezer door light not turning on. Upon arrival freezer light was operating properly. Customer had secondary complaint of condensation around lower vertical mullion. Tested unit and found heater OL. Tested supply voltage at control and harness and recorded 122vac. Heater was not energizing. Ordering heater replacement. ordrng 1 W10830861 (cover)

"Arrived on site to follow up on refrigerator that was dispensing slowly. Ran water snd found it dispensing, but slowly. Checked dispenser filter housing, and found crimped hose on the filter housing. Removed kink in hose and retested. Found water is still dispensing slowly. Checked water flow from the house and found the supply line has fairly low pressure and isnt pushing hard, causing the remaining low flow. Advised customer to contact a plumber to resolve, unit is now working as designed. Call complete,."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the dryer repair kit. Upon disassembling the unit, I found a quarter stuck in the drum seal that was rubbing causing the grinding noise. Advised the customer of my findings. Reassembled the unit and tested and unit is operating as designed. No lint observed during service, job completed."

Arrived on site for washer not getting any water in it. Upon arrival found water pressure from wall was good. Found no error codes In diagnostics but I found during tests that main control was sending 120v to inlet valve. Also found after more diagnostics tests that the actuator and gear case have stripped from one another and gear case is showing major signs of rust causing spanner nut to seized on and cant be removed. Under unit found gearcase is internally skipping and not allowing for proper functionality. Support rods are worn down to the point that unit cant stabilize and run a good spin cycle. Over all unit will need a full rebuild in order to insure repairs can be done fully. Unit is used multiple times a day in current residential situation and has taken a lot of wear and tear of past few years. Once will need to reschedule if authorization is received for repairs.; ordrng 1 W10772621 (Screw) and 1 W10908289 (Agitator) and 1 W11085570 (Shield) and 1 W10584118 (Inner basket) and 1 WP21366 (Spanner nut) and 1 WP389140 (Block) and 1 W10371566 (Outer tub) and 1 W10324647 (Tub seal) and 1 WPW10215093 (Filter) and 1 WP8533928 (Screw) and 1 W10780045 (Suspension rods) and 1 W11025584 (Lower harness) and 1 W11454741 (Gearcase) and 1 W10889172 (Motor) and 1 W10721967 (Cam splutch) and 1 WPW10006384 (Belt) and 1 W10913953 (Actuator) and 1 W11158830 (Capacitor) and 1 Cnote (Need autho before proceeding) and 1 Cnote (Need weighed 2hr repair)

Arrived on site to test unit for unit tripping breaker. Test unit and found bad sump and motor and bad heating element. Cu

"Arrived on site for washer not balance cycle. Customer had note written of failure (attached to SD-QUICKPIC). Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F0-E3 overload and F0-E5 off balance load. Ran valve operation in manual test mode and found all functional. Tested all mechanical components and found all working as designed. Inspected suspension rode and found no issue. Found tub spin freely with no friction. Inspected rotor and floor for rubbing, no signs of rubbing found. Ran unit on high spin and found rounds of wash basket good and spinning smoothly. Ran on bulky cycle to test the water level. Unit operations tested good and no signs of water leak while servicing. Spoke with customer on user care guide and soap usage on a water softener system."

"Arrived on site for a refrigerator with no ice production. I checked the temperatures and found the FC at 5?F, the RC at 38?F, and the ice box at 14?F. Upon further inspection I found ice in the bin. I jumped the IM and found it would harvest and call for water. The IM was also getting proper voltage. I found the ice box fan working. I found ice in the bin when I harvested as well. The customer stated the issue is intermittent and that sometimes it will give crushed ice when doing cubed. I called techline and spoke to Ed and received SR# 7730651021. He recommended changing the IM and valve. I replaced the parts and the IM was still working. No leaks observed at the time of service. Call complete."

"Arrived on site for no lights. Diagnosed a defective freezer led module,replaced freezer led module all leds working as designed. Ran diagnostics all test passed,changed defrost setting to adaptive"

Arrived on site to replace microwave. Replaced unit test unit and unit test good job complete.

"Arrived on site for a washing machine that?s tripping a breaker and is leaking. Inspected unit and work area. Confirm the customers issue of the washer leaking from the valve into the unit. Placed the unit and service diagnostics and found an F8 E4 (water hazard), F3 E2 (inlet water temperature fault), F7 E0 (loss of power), F0 E3 (overload), and F2 E1 (UI stuck key) error codes. I ran the unit through a manual fill, drain, spin, and heavy agitation tests while taking amp draw and the unit ran as designed without pulling more than 10 A with multiple components running. I ran the unit through an auto test and found the same thing. I called Whirlpool Techline and spoke to Drew SR# 7730645618. He had me take resistance checks through the drain pump and motor and found everything within range. The unit is hooked up to a GFCI breaker and he advised that the issue was most likely with the breaker. He advised to make no repairs and have the customer fix their electrical. Did replace the water valve do to the lake and had the unit running with a load of 10 towels and the unit did not pull over 7.5 A while in heavy agitation. Unit is running as designed. Call complete."

"Arrived on site to inspect refrigerator water dispenser and ice maker not working. Upon further inspection, I tested the water dispenser and water came out in a slow stream to a trickle. I found ice in the bin but the cubes were small. I removed the filter and found the filter head spraying water out of it. Turned the water supply off and removed and replaced the filter head and retested. Unit is operating as designed. Recommended that the customer purchase a new filter due to the one they have possibly being defective due to the defective filter head. No water leaks observed at the end of service, job completed."

Arrived on job for complaints of something stuck under agitator. Removed agitator and found pillow cover. Removed and checked for code.

"Arrived on site for door issues,found deli door not closing,removed bin found excessive ice build up on evaporator causing door not to seal. Unit will need cover,pan and motor,will need to follow service pointer W11092686. Customer will defrost unit before return visit; ordrng 1 W11188493 (Cover)"

Arrived onsite for ice machine not producing ice efficiently. Customer stated unit has to be set on max ice to produce a decent amount of ice. Tested unit and found fill was weak. Unit needed valve replaced. Replaced valve and tested. Found fill test restored with normal flow. Unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site. Power cycled unit found control shutting itself on and off diagnosed a defective control,installed updated control kit.

Arrived on job for complaints of noise. Found oil leaks from gearcase. Replaced cam and gearcase. After replacement test operation.

"Arrived on site and inspected Built in Kitchenaid refrigerator with ice maker issues.Confirmed the complaint and found the ice maker is defective and is the root cause of the malfunction.Ordering the ice maker, which is a PSP part W11126009.Office to schedule return services due to part availability.NEEDS MORE WORK ; ordrng 1 W11126009 (COMPLETE ICEMAKER)"

"Arrived onsite for refrigerator leaking. Upon inspection found no visible leaks. Area was dry. Inspected freezer compartment drain pan for obstruction and found none. Inspected drain tube and tray, all looked good. No signs of blockage or faulty tray. Ran dispenser to insure water tubes are good and all passed. Could not duplicate issue. Customer will monitor. Job complete"

"Arrived on site for oven not heating up and having error code f3eo. We inspected the unit and work area. We put the unit in diagnostics mode and found it not showing temperature in the oven. We gained access to the oven temp sensor and tested resistance at both the sensor and at the control plug, we found resistance at 1060 ohms and changing properly when the sensor is heating up. I am ordering the main control to complete the repair; ordrng 1 W11258611 (Control)"

Arrived on site to test unit for blowing air and not venting. Found damper was cut and ducting was blocking damper from opening. Replaced damper and advised customer to have ducting corrected. Job complete.

Arrived on job for complaints of display not working. Confirmed display not working and cavity light on. Will need console to complete. ; ordrng 1 W11297709 (console)

Arrived on job for complaints of leaks from door. Found defrost drain blockage. Removed blockage and check water flow. Removed ice from bottom of freezer.

site and replaced actuator diagnosed on previous visit and recommended by service pointer, after replacement ran a calibration cycle and it is operating properly, job complete"

"Arrived onsite for unit giving F2E3 error. Replaced control, but unit still having issues. When checked the diagnostics found F2E3. Erased code. Put unit in a quick wash cycle and the unit would not put in any cold water. Ordered water valve and need to return with UI panel. ; ordrng 1 W11220230 (valve)"

"Arrived on site for refrigerator making a intermittent high pitch noise. Customer stated noise was coming from damper control area. Performed diagnostics mode and tested damper control and found the normal clicking noise at first then it started to make a uncommon high pitch noes. Removed damper control and found noise coming from motor on damper control.; ordrng 1 W11164593 (DAMPER CONTROL )"

Arrived on site and inspected refrigerator and found ceiling lights in fresh food section are dim, freezer light is out. Replaced freezer light they are all working properly now, job complete"

Arrived on site to replace heating Element and nuts. Replaced all parts test unit and unit test good job complete.

Arrived on site for refrigerator needing a previously diagnosed sealed system repair. Upon arrival I was able to confirm that the unit was in fact in need of a sealed system repair and had lost all of its refrigerant through a leak located near the dryer. After uninstalling the compressor and dryer I was able to re-install a new compressor new UV dryer. I then ran a vacuum for 20 minutes to ensure that unit was fully cleared of any contaminants and then watch the system for another 15 to ensure that there are no issues with the installed parts and I found no leaks or loss of pressure. I then looked up the schematic sheet for the unit and was able to verify that the unit needed 5 ounces even of refrigerant after charging system with recommended dose of refrigerant I was able to run unit for another 15 minutes and ensure that the pressures were sitting at 150 high side and zero low side as designed by manufacturer. Inform customer it should take at least 24 hours before it is safe to put any items back in the refrigerator. Call complete

Arrived ack on site to install previously ordered parts.Removed and replaced the control and panel UI.Reassembled and unit tested as designed.Job complete

"Arrived on site to install previously diagnosed and ordered part. Per the previous techs diagnosis, I removed and replaced the diffuser and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for customer complaint of unit I found hi limit thermostat was open, I reset hi limit thermostat, unit tested good.

Arrived on site for Not Operating - No Power - Electric Dryer -AW57MW5APL1. Took temps and dryer was not reaching over 175. Took off vent tube and lint ball flew out and temp shot up to 275. Found vent tube clogged inside and at wall. Removed lint and debris and ran temps again. Dryer heating to 275 plus and cooling down to 116 then rising to high temp. Continued to monitor high and low. Dryer now heating as designed. Job completed.

"Arrived onsite for sealed system repair gained access to the compressor and drier when we punctured the drier I found equalized pressure at 35 psi. We evacuated the system and replaced the fresh food evaporator and installed a new UV drier and access point. When we replaced the evaporator we found foam insulation in the drain tube, cleared the foam insulation and the drain tube, pulled the vacuum on the system and monitored pressures found the vacuum holding, put a measured charge into the system and monitored pressures, put unit in test 4 and monitored pressures for fresh food and evaps found both holding good pressure. Unit has started cooling, job complete, please allow 24 hours for fresh food section to cool to proper temperature."

"Arrived on site to install previously diagnosed and ordered parts. Due to the left RC door dispenser UI failure and ice maker failing, I removed and replaced the UI and ice maker and tested. Cycled power and unit is operating as designed.. No water leaks observed during service, job completed."

"Arrived on site to replace both fan motors, I did not have both parts on hand, needed to reschedule.

Arrived onsite for the dryer making a noise. During testing found that the the rollers are no good causing the issue. Will need to replace rollers.

"Arrived n site for dishwasher fill with power off to unit. Inspected unit and work area. Found slow drip coming from inlet valve. Tested hot water pressure, found failed inlet valve. Performed diagnostics and monitored test cycle. Will need to replace inlet valve. .; ordrng 1 WP8531669 (INLET VALVE)"

"Arrived on site. Found frozen fill tube,defrosted fill tube replaced icemaker,powered unit on ran harvest test passed,ran fill test passed.

Arrived on job to replace previously diagnosed parts. After replacement of right front switch test burner.

"Arrived on site for a dishwasher not working. Upon arrival the customer stated that the unit was completely unresponsive. They said they would unplug it or switch the breaker off and sometimes the units from light would flash a few time and then back to being unresponsive. Upon further inspection I I found the UI functional and responsive. The customer said it was unresponsive just early today. I put the unit into diagnostics mode and found stored error code F2E1 for a stuck key error. I ran the test cycle and everything ran through as designed. I checked the voltage at the wall and found 120V, I found no issue with grounding at junction. I unplugged the unit at the wall. I then gained access to the control and found no issue with harness and everything plugged in properly.I then removed the UI harness from the control and closed the door. I plugged the unit back in and it began draining. This indicates a bad UI per tech sheet under F2E1 error code. Ordering the console ; ordrng 1 W11165145 (Console)"

Arrived on site to install previously diagnosed part. Removed lid and inspected hinges and pins. Hinges were 90 degrees and good and pins were not damaged and good. Installed new lid. Ran through diagnostics and cleared lid error code. No other error codes came on. Ran through diagnostics cycle and lid locks as designed. Completed full diagnostics cycles and washer is running as designed. Job completed.

"Arrived on site to inspect unit for making a loud noise when drying, upon inspection found the unit was vibrating in element area, knocked in element and added feet pads, all sounds went away and advised customer to purchase feet pads. Complete"

"Arrived on site for washer making a loud noise durning spin. Inspected unit and work area. Turned basket by hand and was able to identify failed bearing. Inspected stator, rotor and suspension rods, no signs of failure. Will need to replace bearing to correct failure.

"Arrived onsite for washer not draining or spinning. Upon arrival put unit in diagnostics and found stored error codes for long drain, water level sensor and overflow. Unit having issues with sensing water level and draining. Needed water level sensor and drain pump replaced. Replaced parts, tested unit and unit is functioning properly. No leaks present at this time. Job complete"

Arrived onsite for the dishwasher not drying and not draining. During testing found that no issues with the dishwasher. Rinse aid was not being used and customer was not aware that there will be a little water left in the sump after draining. Advised customer on care and use. Complete

"Arrived onsite for unit not draining the water out of the unit. Tested tested the unit straight to drain. The water did drain, however the water in. The sink was backing up very quickly. Showed customer the issue. Said that is more of some food stuck inside of his sink disposal causing the water to back up. Was able to get water to go down and drained the unit once again. The unit fully drained. No issues at this time. Job complete.

"Arrived onsite to replace previously diagnosed icemaker, replaced the Old ice maker with the new and ran test 120 and 97 to determine if the new ice maker is functioning correctly, unit is functioning as designed. Job complete."

Arrived onsite for the washer making a noise.

Arrived onsite for door not locking. Upon further investigation. Found that the strike had some how fallen out of the door. Replaced strike. Tested unit in diagnostics. Door locked. No error codes after testing. Called tech line to report findings. Agreed all checks good. Got Sr#7730645710. No other issues at this time. Job complete

Arrived onsite for refrigerator not dispensing water. Upon inspection I found unit was making ice. When I engaged the dispenser I could hear the valve humming but no water coming to the dispenser. I heard the ice maker harvest then fill. I replaced the reservoir and valve and tested the unit. The unit still would not dispense water. I attempted to lower the incoming pressure but still nothing. I disconnected the water line at the top of the left side RC door and engaged the dispenser. No water was coming through the line. After a few more mins the line must have been frozen because it started pouring out into the fridge while I had it disconnected from the valve. I reconnected the line and the unit is now dispensing water as designed. I advised the customer on how to load their RC so that nothing is blocking the air vent on the ice box. This could lead to air traveling back up into the unit and freeze the line. I raised the temp in the RC 1 degree and 3 degrees in the FC.

"Arrived on site for oven not powering on. Customer stated they lost power while cooking and when power was restored the oven did not power on. Inspected unit and work area. Found missing plastic mounting washer on right side and broken on left. Found door operation good and gasket in place. Powered unit off and on at breaker and found same results. Powered unit off and access to thermal fuse and control. Measured resistance on fuse and found opened. Removed failed fuse and installed new. Powered unit on and tested all components. Found all operating as designed and good air flow blower. Reinstalled unit and replaced mounting washer (TS). Tested unit long enough for temperature to show on display. All tested good.

"Arrived on site to test unit for temp issues in FC. Previous tech disconnected pantry UI and advised customer to monitor temps. Customer stated FC has kept things frozen with pantry UI disconnected. Replaced harness and pantry UI. Tested unit, unit works good. No leaks detected. Job complete."

Arrived on site to test unit for broken glass in door. New door was damaged in box. Needing new door to fix issue. Needing part inspected prior to ensure completion. Office to reschedule. ; ordrng 1 W11360617 (DOOR)

Arrived onsite and replaced the sump and motor and tested unit. All checks good. Advised on repair.

Arrived back on site to install previously ordered parts.R&R the drawer and gear case.Reassembled and unit tested as designed to customers satisfaction.JOB COMPLETE

"Arrived on site to replace fan motor, after replacing, unit tested good."

"Arrived on site and found new tenant is experiencing open/closed door error, at this time technician was able to run microwave four times in a row without error. after replacement microwave is still working, job complete"

"Arrived on site and to inspect F4E4 error code.

Arrived on site and inspected Cabrio washer not completing cycles.Confirmed the complaint and found the hot water valve was clogged with thick white sediment from a faulty water heater in the customers home.Cleared the debris and tested the unit and unit tested as designed.JOB COMPLETE

Arrived on site for ice machine needing previously diagnosed filter head assembly. Upon arrival I installed needed part then reassembled and tested unit. Found water supply had almost fully returned through filter when new head was installed but noticed is was still a bit slower coming through the filter when filter was plugged in. Informed customer they would need a new filter ASAP in order to insure new head assembly works with out any further issues

"Arrived on site for a dryer that is taking three or four cycles to dry clothes. Inspected unit and work area. The customer has this unit in a small outside laundry room. Tested the unit on a time dry high heat cycle and found the unit heating and turning. Looked at the back of the dryer and found the dryer vent hose crushed and restricted due to a spring vent hose. I removed the vent hose and found the unit cycling as designed. I advised the customer that due to the restriction of their crushed vent hose, their unit would not ventilate out air properly and would cause a sauna-like condition in the unit. I told the customer to get a periscope style vent kit for the dryer and if they had further problems, to have their dryer vent looked at due to the vent going through a second story. Unit is working as designed. Call complete."

"Arrived on site and inspected GE range smoking.Turned on all burners and all burners were working properly.Pre heated the oven to 350 degrees and waited for unit to reach temperature and took temperatures with my digital temperature probe.When I opened the oven door, the unit had an expected amount of smoke from the baked on food that remains inside the unit.Unit works as designed.No parts needed.JOB COMPLETE"

Arrived on site to test unit for outside of door getting too hot while cooking. Found door was getting hot when set bake to 350. Spoke with techline and advised to follow service pointer W10917778. Needing service kit W11025151. Techline stated once insulation is installed to test and make sure surface temp does not exceed 152 degrees. Office to reschedule.??????Sr#7730636022; ordrng 1 W11025151 (insulation)

Arrived on site and inspected scraping noises from the dryer. Confirmed the complaint and disassembled the unit and found the idler pulley and front drum glide shrouds were extremely worn and directly contributing to the malfunction noises.Ordering the drum glide repair kit and idler pulley and will return with all previously ordered parts.Office to schedule return services.Needs more work ; ordrng 1 WE12X81 (IDLER PULLEY) and 1 WE49X20697 (DRUM GLIDE REPAIR KIT)

Arrived on site for a dryer that?s not dry and close. Inspected unit and work area. Customer advised the units not heating. Tested unit and confirmed customers complaint. Checked all heating components and found the thermal cut off open. Replaced thermal cut off and tested unit. Unit begin working as designed. Call complete.

"Arrived on site and inspected French door refrigerator over cooling in the refrigerator compartment. Confirmed the complaint and found temperatures in the refrigerator compartment were 29 degrees when set on 38 on the UI.Found through service pointer R4317470 Order Ice Bin Cover Assembly and Air Damper Seal Service Kit, Part # W10295078, .Needs more work ; ordrng 1 W10295078 (Repair kit)"

Arrived on site for dryer needing previously diagnosed motor and blower. Upon arrival I was able to disassemble and installed both previously diagnosed parts. After reassembly I tested dryer and found unit fully functioning as designed. Call complete

Ive been on site for dishwasher not draining properly. Upon arrival I was able to confirm that there was an F9E1 error code but I also found an F8 E2 error code indicating an electrical issue with the fill valve but upon further testing I could not find any electrical shorts or reasons why the F 82 area code was appearing. I also found that the drain pump was receiving the proper voltages but the motor itself was barely humming whenever the pump is being activated at this point we I was able to reschedule the customerto complete repairs of the new drain pump; ordrng 1 W11412291 (Pump)

"Arrived on site for arrange that?s clicking and not igniting. Inspected unit and work area. Customer plugged unit in and the unit mechanic sparking at the left front burner immediately and would not stop unless if you try to ignite the burner. When igniting the burner, the ignition would not ignite. Replaced ignition harness and tested unit. Unit began working as designed. Call complete."

Arrived on site to diagnose a dishwasher that is not cycling. Found customer reseting unit by pressing start to many times. Informed customer on findings and all is working properly at this time and no leaks were found at time of service.

"Arrived on site for a refrigerator that?s making noises. Inspected unit and work area. The customer advised that the unit has made the sound almost every morning and does not make the noise constantly. Customer played a recording of the sound which appeared to sound like a fan blade heading plastic. Check the evaporator for a defrost issue and did not find any evidence of a defrost issue. Ran the unit through in evaporator fan and air baffle test and the unit ran as designed. Ran the unit through a compressor and condenser fan test. The unit ran as designed as well. Tested the unit icemaker harvest and fill in the unit ran as designed. I called Whirlpool Techline and spoke to Leon SR# 7730640558. He advised that based on all the testing we ran that those were the only components that could be causing a noise and that if the issue is sporadic, the only thing he could point to is refrigerant noises. Advise the customer of tech lines findings and advise the customer to take a video of the sound (as well as open the freezer door, pull out the unit, etc) on the video to see if the unit stops making the noise or to locate the sound location. Call complete."

"Arrived on site for an oven that won?t heat during a bake cycle. Inspected unit and work area. The customer advised that the unit does broil and I did confirm that by running a test with the bacon boil elements. Remove back cover and gained access to the control. Tested voltage coming out of the control and found 120 V out of the bake connector. Followed voltage down to the element and confirmed voltage. Checked voltage on the other side of the bake element and found 120 V. Checked voltage going across the bake element and found no voltage. Spoke to SW and was advised we would need to replace the wire harness and element.

Arrived on site for a dryer that?s not dry and close. Inspected unit and work area. The customer advised that it?ll sometimes take a couple cycles to dry their clothes and that he does heat but the clothes will still come out damp. Tested unit on a time dry heat cycle and found the unit heating in tumbling. Looked behind the unit and found the vent hose completely crushed and looping around five different directions due to a long vent hose. Took the vent hose off the unit and found the recycling properly. Advise the customer that the unit issue is with the vent hose. Advise customer to shorten the vent hose or purchase a new one for repair. Call complete.

"Arrived on site to replace previously diagnosed dispenser assembly. Installed assembly, tested unit, unit works good. No leaks detected. Job complete."