Near Hutto, TX 78634
Andy
Job Details: 12/08/2020
DRYER GE GTD65EBSJ3WS Arrived on site for dryer not heating. Tested and inspected unit and found house venting clogged. Instructed customer on this and that house venting will need to be cleaned. No repairs are needed at this time.
Near Georgetown, TX 78626
Kayman
Job Details: 12/08/2020
DRYER MAYTAG MDE6200AYW "Arrived onsite for dryer making squealing noise. Upon inspection I found the dryer squeaking at the first 30 secs or so when starting up. I accessed the rollers and found one of the was wobbly and sounded bad. I quoted for the rollers and the customer agreed. I replaced the rollers but I found that after re assembling the unit the noise came back with a new noise that sounds like a bad blower wheel. I found that the squeaking is most likely coming from failed felt seal. Ordering the Blower wheel (33001790) seal (WP33001807). ; ordrng 1 33001790 (wheel,blower) and 1 WP33001807 (seal)"
Near Austin, TX 78737
Leonardo
Job Details: 12/08/2020
DISHWASHER WHIRLPOOL DU915PWPB0 Arrived on site to test unit for unit leaking. Test unit and found unit over sudsing making unit leak. Advised customer to run unit 2-3 time with out soap to clear suds. Job complete.
Near Austin, TX 78737
Jacob
Job Details: 12/08/2020
TRASH COMPACTOR GE ZCG3500DSS-02 Arrived onsite for unit not powering on. Tested unit. Unit was not starting. Pulled unit out to check voltage. Found that plug was not giving 120 v. Let customer know to call a electrician to check the plug at this time. No other issues at this time. Job complete
Near Leander, TX 78641
Kayman
Job Details: 12/08/2020
REFRIGERATOR AMANA ASD2627KEW Arrived onsite for refrigerator with loss of cool in the FC and RC upon inspection I found the refrigerator at a complete no cool in both sections. The customer showed me a pic of the evaporator from a different companies visit and it showed a wall of ice on the top half of the evaporator. I accessed the evaporator and found a ball of ice on the capillary tube and no frost pattern on the evaporator. I cycled the power and heard the compressor kick on. I tested amp draw and got a reading of .95 . After about 20 mins the evaporator never had a frost pattern past the ice ball I am ordering a sealed system repair. Ordering compressor (W10160407) evaporator (12001940) access valve(W10913906) drier(WPW10143759)requesting SS tech and 2 to 3 hours for repair. Repair will need AUTHO. Office to R/S. ; ordrng 1 12001940 (evaporator) and 1 W10160407 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)
Near Cedar Park, TX 78613
Scott
Job Details: 12/08/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for burner flames too high when on low . Adjusted valves set screw to a smaller low flam . No gas leaks detected at time of service. No issues with control led read out . Job complete .
Near Austin, TX 78729
Scott
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW04 Arrived on site for middle freezer shelf not in bracket . Secured rear bracket in liner holes . All checked normal . No water leaks detected at time of service. Job complete .
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 12/08/2020
WASHER MAYTAG MVW6230HW0 "Arrived on site for washer actually complaint is metal on metal noise. Inspected unit and work area. Performed diagnostics mode and checked fault code history and found no errors. Performed component activation and identified failure within gear case. Will need to replace gearcase and cam. Contacted parts department on ETA (SR), was informed to have office schedule appointment for return.; ordrng 1 W10721967 (CAM) and 1 W10913953 (ACTUATOR ) and 1 W11164183 (GEARCASE )"
Near Lakeway, TX 78738
Luis
Job Details: 12/08/2020
REFRIGERATOR KITCHENAID KRFF507HPS02 "Arrived on site to install parts prev tech diagnosed. Replaced ui power cycled unit,ran diagnostics all test passed."
Near Lakeway, TX 78734
Robert
Job Details: 12/08/2020
MICROWAVE GE JVM3160RF2SS Arrived on job for complaints of not stopping. Found top switch stuck close and fuse open. Replaced switch will need fuse to complete. ; ordrng 1 WB27X11138 (microwave fuse)
Near Lago Vista, TX 78645
Cliff
Job Details: 12/08/2020
RANGE ELECTROLUX E48DF76EPS Arrived on site to diagnose a range with a loose control knob. Found right oven temperature selector control mounting screws loose. Reset screws to proper position and all is working properly at this time.
Near San Marcos, TX 78666
Jacob
Job Details: 12/08/2020
WASHER MAYTAG MVWC465HW2 Arrived onsite for unit shaking. Put unit in diagnostics. Did find off balance error. Took out error code. Tested unit once again in drain and spin. For about 10 min. Unit was shaking normally. Put unit back into diagnostics. Did not get code again. No issues at this time. Job complete
Near Cedar Park, TX 78613
Scott
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for lights in fresh food and freezer . Jumper freezer light , fresh food lights came on . Ordering freezer light module. Call to set return ; ordrng 1 W10695459 (RS LIGHT MOD )"
Near Austin, TX 78748
Leonardo
Job Details: 12/08/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for not heating. Test unit and found error f7e1 no heat. Test element and element test good. Trace wire to control board and found loose connector. Secured connection test unit and unit test good job complete unit heating
Near Austin, TX 78702
Wesley
Job Details: 12/08/2020
DRYER WHIRLPOOL WED75HEFW1 "Arrived onsite to diagnose broken belt symptom. Found motor pulley shredding belt. Replace motor, belt and blower. New motor is defective. Ordering motor and returning. ; ordrng 1 W11086656 (motor-drve)"
Near Leander, TX 78641
Cliff
Job Details: 12/08/2020
OVEN WHIRLPOOL WOD51EC0AS04 Arrived on site to diagnose an oven that is getting error codes. Verified control failure error through diagnostics. Replaced control and tested unit. Found all is functioning properly at this time.
Near Lockhart, TX 78644
Leonardo
Job Details: 12/08/2020
RANGE KITCHENAID KESS907SSS04 Arrived on site to test unit for oven not getting to temp. Test unit and found open bake element.
Near Austin, TX 78717
Scott
Job Details: 12/08/2020
OVEN WHIRLPOOL WOS51EC0AB01 "Arrived on site for oven flashing LO code while heating latch motor is working . Found switch on self clean sticking . .; ordrng 1 W10883049 (OVEN LATCH )"
Near Leander, TX 78641
Cliff
Job Details: 12/08/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose a oven that is not responding to controls. Found User interface not always responding. Performed factory reset on unit and all is now working properly.
Near Georgetown, TX 78633
Justin
Job Details: 12/08/2020
RANGE WHIRLPOOL WFG550S0HZ2 "Arrived on site for range with cracked trim vent. Found the new trim vent piece had damage and am ordering a new one. Upon further inspection of unit found door handle had scratches and was not setting correctly onto door due to possible slight bend. Will be ordering door handle as well. Office to reschedule, call complete.; ordrng 1 W11096161 (TRIM-VENT) and 1 W11398742 (HANDLE)"
Near Georgetown, TX 78633
Tommy
Job Details: 12/08/2020
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived onsite for microwave door not sensing correctly. Upon arrival found door was working and couldn’t get unit to repeat error. Unplugged unit and inspected interlocks. Found bottom interlock not connected tightly. Tightened bottom interlock. Plugged unit back in and tested door and unit 5 times unit tested good every time. Job Completed.
Near Austin, TX 78730
Wesley
Job Details: 12/08/2020
COOKTOP KITCHENAID KCGS556ESS Arrived onsite and adjusted the valves to simmer properly. Unit is now operating as designed.
Near Austin, TX 78704
Wesley
Job Details: 12/08/2020
OVEN WHIRLPOOL KOST100ESS03 Arrived onsite and found lights flickering in oven cabinet. Ordering control to correct flickering issue. ; ordrng 1 W11179310 (cntrl-elec)
Near Bastrop, TX 78602
David S
Job Details: 12/08/2020
DISHWASHER KITCHENAID WDF330PAHB1 Arrived on site for dishwasher not washing dishes. I spoke to the customer and found out they have warranty through assurant. Customer will have to contact assurant and have them submit the dispatch. I found fault codes f4e3 motor fault and f7e1 no heat. The pump and motor assembly will need to be replaced.
Near Georgetown, TX 78633
Tommy
Job Details: 12/08/2020
WASHER WHIRLPOOL WTW8500BW0 Arrived onsite for washer not advancing in cycle. Upon arrival found unit full of water used shop vac to drain. Found error code for long drain checked and found drain pump unplugged. Plugged drain pump in and tested. Unit tested good. Job Completed.
Near Austin, TX 78703
Wesley
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL WSZ57L18DM00 "Arrived onsite and found unit operating with over temp error. Found unit to be cooling at 37f. All checks good and thermistor reads properly, reset over temp light. In event of ongoing symptoms, I recommend replacing control and thermistor.
Near Wimberley, TX 78676
Richard
Job Details: 12/08/2020
REFRIGERATOR KITCHENAID KBFN502EPA02 "Arrived onsite for the right side led lights not working. Will need to replace modules on the right hand side. Ordering parts and office to schedule. ; ordrng 3 W11462342 (LED MODULE )s"
Near Wimberley, TX 78676
Richard
Job Details: 12/08/2020
DISHWASHER KITCHENAID KDTE204EPA4 Arrived onsite for the dishwasher not working properly. During testing found that the control panel is not working properly will need to replace console and main control. Parts are covered under 5 yr warranty form KitchenAid. ; ordrng 1 W10902005 (cntrl-elec) and 1 W10905432 (panel-cntl)
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 12/08/2020
REFRIGERATOR ELECTROLUX EI32AR80QSF Arrived on site for refrigerator not cooling. Inspected unit and work area. Gained access to evaporator and inspected frost pattern. Found restriction in sealed system (see SD-Pic). Will need to replace compressor and evaporator to repair. Will need authorization to continue with repair. Will need 2 man to remove unit and trim. Office to schedule appointment when ETA is available.; ordrng 1 297217900 (HEAT EXCHANGE) and 1 297411155 (COMPRESSOR ) and 1 297414901 (EVAPORATOR ) and 1 2NDMANNEEDEDTOREMOVEUNIT and 1 5303305677 (FILTER DRIER )
Near Pflugerville, TX 78660
Andy
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL GI5FVAXVL01 "Arrived on site for refrigerator UI not working, ice maker not operating and compressor not running. Tested and inspected unit and found failed UI control and main control. No water leaks present at time of service."
Near Austin, TX 78739
Leonardo
Job Details: 12/08/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for console not responding to Wi-Fi. Will come back with console office to reschedule. ; O-emld tckt
Near Austin, TX 78722
Matthew
Job Details: 12/08/2020
RANGE KITCHENAID KSGB900ESS3 Arrived onsite for range key panel not working. Replaced control panel under KitchenAid warranty.
Near Austin, TX 78747
Luis
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for door issues. Found gas,eat not sealing to cabinet,door sagging on opposite side of door hinge,removed door installed a washer to hinge,checked door seal good."
Near Austin, TX 78750
Luis
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for door issues. Found mullion sitting too low preventing mullion to enter housing on liner,raised mullion from fresh food door checked door operation good."
Near Georgetown, TX 78628
Kayman
Job Details: 12/08/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived onsite for range with uneven cooking on cooktop or burners not heating properly. Upon inspection I found the burners would cycle on and off as designed. I pulled up the owners manual and explained this to the customer. I also showed them the type of cookware to use for a more even cook. No repairs needed at this time. Job complete.
Near Pflugerville, TX 78660
Andy
Job Details: 12/08/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for microwave fan issues. Tested and inspected unit and found failed damper. Removed failed part and replaced with new. Tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No other repairs are needed at this time.
Near Austin, TX 78737
Jacob
Job Details: 12/08/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit dripping water during cycles. Did notice a lot of liquid detergent that spilled out of the dispenser drawer. Raised the front feet to the unit so the unit would tilt back to help with the water dripping. Ran unit in quick cycle. Did not get a single drop coming from the unit during the entire cycle. No leaks at this time. Job complete
Near Leander, TX 78641
Lou
Job Details: 12/08/2020
MICROWAVE WHIRLPOOL WMH31017HS07 "Arrived on site to inspect microwave fan not working. Upon further inspection, I turned the fan on and could hear the motor humming but no airflow. Pulled the unit from the wall and remove the fan cover and found the harness was not fully inserted to the clip. Adjusted the harness and retested and the harness is not staying attached to the clip. Removed and replaced the blower motor and retested. Unit is operating as designed. Job completed."
Near Pflugerville, TX 78660
Andy
Job Details: 12/08/2020
DISHWASHER WHIRLPOOL MDBH979AWS Arrived on site for dishwasher not operating. Tested and inspected unit and found failed bimetal. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78737
Luis
Job Details: 12/08/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to install parts previous tech diagnosed. Replaced mullion divider,found gap between housing and ice door gasket,replaced ice door."
Near Georgetown, TX 78628
Tommy
Job Details: 12/08/2020
OVEN KITCHENAID KODE507EBL04 Arrived onsite for upper oven inside door glass shattered. Upon arrival found unit glass had shattered during cleaning cycle. Customer had photos on there phone as well as glass. Took photos of damage top unit. Found unit interior of upper and lower oven door had been damaged by glass.
Near Killeen, TX 76549
Al
Job Details: 12/08/2020
DISHWASHER GE GLD4660N10SS Arrived to inspect dishwasher not washing.Confirmed and found the wash motor was defective.R&R it and unit now works properly.Customer satisfied Job completed
Near Austin, TX 78748
Kevin
Job Details: 12/08/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found Thermal fuse has failed. After correcting also found dryer has 120 V on L1 but only 30 V on L2. An electrician will be needed to correct the power before dryer will operate again. Took pictures, job complete."
Near Killeen, TX 76542
Al
Job Details: 12/08/2020
DRYER WHIRLPOOL WED4800BQ1 Arrived to instal cutoff due to no heat.Received authorization and installed it and unit tested as designed.Customer satisfied Job completed
Near Barton Creek, TX 78735
David S
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for fresh food door being damaged. I inspected the unit and work area. I found damage on both doors. I installed a new rc door. I am ordering the freezer door. The customer stated they aren’t getting water out of the unit. I inspected the water line and found it turned off and kinked. I turned the water on and fixed the water line. Unit is operating as designed. The office will reschedule when we have an eta on the door.; ordrng 1 LW10913113 (FC DOOR)
Near Austin, TX 78744
Kevin
Job Details: 12/08/2020
WASHER MAYTAG MVW7230HW0 "Arrived on site and customer experienced washer showing 25 minutes left for several hours, inspected washer and found saved error code F0E3, ran all functions in manual diagnostic and did not find any problems. Reported customers experience to techline but there is no fault currently with washer. Went over correct detergent and loading procedures for this model, no further recommendations from techline, job complete. 7729451449"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/08/2020
RANGE WHIRLPOOL SF367LEMB0 Arrived on site for OVEN NOT HEATING PROP- TAKES LONG TIME TO COOK ANYTHING- VERY LITTLE HEAT- JUST HEARING CLICKINGRan temps and on fourth temp the burner was not staying lit. Removed bottom cover and burner cover and found a large amount of ash inside. Vacuumed out the ash to ensure the igniter and burner aren’t restricted. Also vacuumed debris underneath the oven to prevent proper air flow to ensure igniter and flame stay lit without restriction. Reinstalled covers and ran temps. Igniter lit flames on first click. Temps going up and down as designed. No leak detected. No parts needed. Job completed
Near New Braunfels, TX 78130
Noah D
Job Details: 12/08/2020
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site to inspect oven for not igniting, upon inspection found the igniter burnt up, replaced igniter and found no issues. Complete"
Near Canyon Lake, TX 78130
Noah D
Job Details: 12/08/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect washer for a broken hinge, upon inspection found the hinges bent, replaced all hinges and springs. All functions returned. Complete"
Near Wimberley, TX 78676
Richard
Job Details: 12/08/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for the dishwasher stops broken. Dropped off stops to customer. Complete
Near Austin, TX 78701
Luis
Job Details: 12/08/2020
WINE COOLER KITCHENAID KUWR304ESS00 Arrived on site for cooling. Removed evaporator cover found traces of uv dye on evaporator contacted tech support per tech support whirlpool will contact customer within 5 business days. Uploaded pictures and will upload pictures to service matter. SR#7729454069
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/08/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for Dishwasher is not draining. Ran drain cycle and found the disposal knockout was not knocked inside yet. Reattached drain hose and ran drain cycle again. Dishwasher draining as designed. No leaks detected. Job completed.
Near Georgetown, TX 78626
Justin
Job Details: 12/08/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washing machine not functioning at all. Attempted to put unit into diagnostics but was not responding. Gained access to control panel and found voltage going to unit. Control was not responding. Replaced control and put unit into diagnostics and found F7E5 error code for shifter fault. Upon putting unit into test cycle the unit lost power again. Found disconnected wire in drain pump causing short. Will be ordering new lower harness, drain pump and control. Office will call to reschedule.; ordrng 1 W11255099 (LOWER HARNESS) and 1 W11399437 (DRAIN PUMP) and 1 W11417466 (CONTROL)"
Near Georgetown, TX 78633
Justin
Job Details: 12/08/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washing machine that was leaving clothes dry after wash. Put unit into diagnostics mode and found no stored error codes. Ran test cycle and found inlet valve restricting water flow. Gained access to inlet valve and replace part with new one. Put unit back into diagnostics and ran test cycle, unit now working as designed. Advised customer on user care guide for soap usage. Call complete."
Near Leander, TX 78645
Lou
Job Details: 12/08/2020
MICROWAVE FRIGIDAIRE FFMV1645TS "Arrived on site to inspect microwave tripping breaker. Upon further inspection, I found the interlock not locked into place from previous repair. Adjusted the interlock and replaced the switches and tested. Unit is operating as designed. After placing the unit back on the wall, I retested and the unit tripped the breaker. I found that the door latch is badly warped and not engaging with the switches properly.
Near Moody, TX 76557
Jonathan M
Job Details: 12/08/2020
COOKTOP WHIRLPOOL WFE505W0JS0 "Arrived on site for a range that had smoke coming up from the control panel when cooking. Inspected unit and work area. Removed top cover and back cover and found no scorch marks indicating any smoke. Customer showed me where the smoke was coming from. She said that after it smoked, that it had no power. Removed terminal block cover and found an L1 line at the terminal block burnt and disconnected from the L1 connector. Per trip service request notes, I called safety team and spoke to Darnell SR# 7729395698. He advised that this was no longer a safety issue and to resume service as normal. He advised to replace the terminal block and wire harness if necessary.
Near Austin, TX 78739
Leonardo
Job Details: 12/08/2020
OVEN WHIRLPOOL WOS92EC0AS04 Arrived on site to replace fuse. Replaced fuse test unit and unit test good job complete.
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 12/08/2020
RANGE JENN-AIR JDS9860AAP Arrived on site to remove control. Gained access to control and removed. Informed customer to keep circuit breaker off to unit. Taken pictures of wiring and uploaded to SD-QuickPic. Office to schedule return appointment.
Near Waco, TX 76708
Jonathan M
Job Details: 12/08/2020
MICROWAVE FRIGIDAIRE FMV157GB "Arrived on site for a microwave that has a cracked handle and is not heating. Inspected unit and work area. Found the front door cracked all the way down the side of the handle causing the door not open properly. Unit Hass to be opened from the bottom in order to open the door. Tested the unit with a cup of water and found what appeared to be the magnetron buzzing but not heating. Found wave guide cover broken inside the microwave. Ordering door assembly, wave guide cover, magnetron, diode, and capacitor for repair. Office will need authorization for repairs and contact customer about reschedule date if authorization is given due to limited parts and shipping. ; ordrng 1 5304464072 (magnetron) and 1 5304464253 (hi volt capacitor) and 1 5304477383 (door assembly) and 1 5304509479 (DIODE )"
Near Jarrell, TX 76537
Tyler
Job Details: 12/08/2020
OVEN WHIRLPOOL KSGG700ESS1 Arrived on site for rains still not preheating and cooking correctly per customer and sometimes it takes way longer than the preheate time for it to preheat correctly. Customer stated that prior technician claimed that the bottom drawer was the issue due to being overstuffed but when customer set up the drawer the way they had it on prior repair I’ve visually checked the distance between the drawer and the wire that was supposedly making contact with it and found a 4 1/2 inch gap gaming it impossible for the Georgia been causing a malfunction with the spark or not working right in the oven. After disassembling the unit I found that the spark igniter in the oven to the baking burner. Had now officially lost its resistance and continuity. I was able to install the spark igniter I then ran the oven for 30 minutes after to verify it’s functioning as designed unit preheated within six minutes and fluctuate of the flame on and off when it notice the temperatures
Near Killeen, TX 76549
Tyler
Job Details: 12/08/2020
RANGE WHIRLPOOL XFE361LVB0 I don’t site for range that would not allow oven to turn on properly. Upon arrival I ran a diagnostic check but could not find any error codes then check for continuity in Om resistance on the bake element broil element as well as and found that all three parts pass with flying colors with no issues then checked voltage going from the main control down to the bake element and found that it was for radically giving between 60 V and 240 V I then checked voltage to the outlet and found that it was also giving the same sporadic readings and voltage. I inform the customer at this point they will need to get an electrician out there in order to verify the integrity of the breaker/outlet and to see where the short might be in the power supply and at this point if the customer were to continue having an issue then they would need to get a new primary control board. Call complete
Near Harker Heights, TX 76548
Tyler
Job Details: 12/08/2020
WASHER WHIRLPOOL WFW86HEBC0 Arrived on site to diagnose washer that would quit at random times in the cycles. Upon arrival I ran a diagnostic check and found an F8E1 area code as well as an F9E1 area code both indicating that there was a long or no fill As well as a long or no drain. They’re testing out the water in the valve and the drain pump I found that a portion of the water inlet valve is not functioning whatever it is sent the 120 V it needs and the drain pump will occasionally overheat to the point that the bearings get stuck in the inside and it cannot drain the water out. We will need to return with a new drain pump in order to help complete the repairs ; ordrng 1 WPW10391443 (pump-water)
Near Waco, TX 76705
Jonathan M
Job Details: 12/08/2020
WASHER WHIRLPOOL WTW8040DW3 "Arrived on site for a washing machine that’s flashing an F6 E2 (UI cannot hear ACU) and not running a cycle. Inspected unit and work area.Tested all you why buttons and found unit working as designed. Replaced control and tested unit in an auto test. Unit ran as designed. Had to customer test the unit in a normal rapid wash cycle. Unit sensed, filled, and started agitating. Drained out unit. Unit is working as designed. Call complete."
Near Waco, TX 76712
Jonathan M
Job Details: 12/08/2020
WASHER WHIRLPOOL MVWB765FC4 Arrived on site for a washing machine that is grinding and not completing cycles. Inspected unit and work area. Please do unit and service diagnostics and found an F2 E1 (UI stuck key). Ran unit through an auto test and found a grinding noise coming at the end of a spin cycle. Lifted up unit and remove the rotor. Found the slider not completely engaged causing the rotor to slip. Replaced slider and tested unit. Unit is now working as designed. Call complete.
Near Salado, TX 76571
Tyler
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator not cooling properly. Upon arrival customer stated the bed notice a bunch of ice buildup on the low side line of the bottom section of the refrigerator near compressor and that they had also noticed that for the past two weeks the icemaker had quit working the freezer was slowly start to thaw things out and the fresh food section would not get cold at all. Upon further inspection of the fresh food compartment I found that the unit had a pretty bad defrost issue where the evaporator coil inside the fresh food compartment was not defrosted properly and built a thick wall of ice that was choking off the cooling to the freezer and causing unit wide temperature issues. We will need to return with the new UI control high voltage control as well as evaporator fan motor harness kit for the fresh food compartment. Office to reschedule due to some parts currently out of stock; ordrng 1 W10843055 (cntrl-elec HV) and 1 W11087438
Near Killeen, TX 76549
Al
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL GS6NBEXRQ02 Arrived to inspect ice maker not working.Confirmed and found the motor stopped working.R&R it and unit cycled and filled and was harvesting when I eft.Job completed
Near Killeen, TX 76542
Al
Job Details: 12/08/2020
DISHWASHER GE GLD4560R00SS Arrived to inspect dishwasher not starting.Discovered the outlet was defective.Corrected the issue with the plug and unit now works properly.Job completed
Near Copperas Cove, TX 76522
Al
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived to inspect French door refrigerator not cooling in the ff compartment.Discovered the floor of the ff compartment is extremely bowed and has a massive ice buildup underneath it.There is also standing water underneath the deli floor.The cooling fan in the ff compartment was operating, but the ice buildup is causing the issues within the unit.
Near Copperas Cove, TX 76522
Al
Job Details: 12/08/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived to inspect newly installed part defective.Confirmed the complaint and R&R the tubeUnit now operates properly.Job completed
Near Killeen, TX 76549
Tyler
Job Details: 12/08/2020
OVEN WHIRLPOOL RBD305PRB00 Arrived on site for broil element that had broken inside the upper oven. Upon arrival I found that the upper oven broiler element had a knee broken causing sparking inside the oven then replace the broiler element and re-tested unit and found that everything is now functioning as designed. Call complete
Near Waco, TX 76712
Jonathan M
Job Details: 12/08/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for a dishwasher that’s not dispensing rinse aid. Inspected unit and work area. Customer advised that the dispenser flap is opening but the rinse aid dispenser is not dispensing any rinse aid. Found red tape dispenser completely four. Replaced dispenser and tested unit. Unit is seemingly working as designed. Call complete.
Near Briarcliff, TX 78669
Robert
Job Details: 12/08/2020
REFRIGERATOR FRIGIDAIRE FGHD2368TF3 Arrived on job for complaints of not dispensing properly and door not closing properly. Found the door will need closer hanging too low. Replaced valve but will need to replace housing for filter and needs authorization. ; ordrng 1 5304508014 (closer assembly)
Near Killeen, TX 76549
Tyler
Job Details: 12/08/2020
OVEN GE JTP75SP1SS Arrived on site for oven giving F2e1 error code. Upon arrival I first checked the thermostat and found that both the upper and lower thermostats were shorted out and not ohming near the 1.1 range that they should’ve been. Then replace the two thermostats in the upper and lower oven and was able to retest the unit and verify that and now he’s to 350 as designed with no issues. Call complete
Near Wimberley, TX 78676
Richard
Job Details: 12/08/2020
DISHWASHER GE GDT545PSJ0SS Arrived onsite for the dishwasher leaking. Replaced lower door gasket that was ordered and dishwasher tested properly and no leaks detected complete
Near Cedar Creek, TX 78612
David S
Job Details: 12/08/2020
REFRIGERATOR KITCHENAID KSSS48MHX00 "Arrived on site for freezer not working. I inspected the unit and work area. I gained access to the evaporator and found no frost pattern. I found the compressor running. I spoke with PR and I am ordering W10309995 compressor, WP2003003 heat exchanger, WP2004545 heater-pan, 4388575 evaporator, 876765 tube-kit, WPW101433759 dye drier, W10913906 coupler, 212643 permagum, SS Tech, & 4 hour job. The office will reschedule when we have an eta on the parts. ; ordrng 1 212643 (PERMAGUM) and 1 4HOURS (4 HOURS) and 1 4388575 (EVAPORATOR ) and 1 876765 (TUBE KIT) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10309995 (COMPRESSOR) and 1 W10913906 (COUPLER) and 1 WP2003003 (HEAT EXCHANGER) and 1 WP2004545 (HEATER PAN) and 1 WPW10143759 (UV DRYER)"
Near Austin, TX 78729
David Z
Job Details: 12/08/2020
WASHER MAYTAG MVW6230HW0 Arrived on site to install previously diagnosed parts to resolve squealing noise. Installed motor cam and belt. Found old belt was much looser then new belt. Retested and noise is gone. All is working as designed. Call complete.
Near Manor, TX 78653
Andy
Job Details: 12/08/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived on site to install previously diagnosed capacitor. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78738
Robert
Job Details: 12/08/2020
OVEN WHIRLPOOL WOS51EC7HS01 Arrived on job for complaints of buttons not working. Confirmed some buttons not working. Replaced console and test.
Near San Marcos, TX 78666
Leonardo
Job Details: 12/08/2020
DISHWASHER MAYTAG MDB4949SHZ1 Arrived on site to test unit for unit not starting. Test unit and found broken latch not allowing to lock. Replaced latch test unit and unit test good job complete.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/08/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for Leaking from Front - Front Load Washer. Placed in quick diagnostics to inspect for any leaks. No leaks detected. Found water trail from dispenser down to the area where customer stated they’d seen water pool in the past. Replaced dispenser and ran another quick diagnostics. No leaks detected. Job completed.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/08/2020
MICROWAVE WHIRLPOOL WMH32519HB3 "Arrived on site to inspect microwave for not venting correctly, upon inspection found the sensor 5 ohms off range, replaced thermistor and found no issues. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 12/08/2020
OVEN WHIRLPOOL MEW7630WDS01 "Arrived on site to inspect oven for not closing correctly, upon inspection found the hinges bent, quoted customer for both hinges. Replaced hinges, no problems found. Complete"
Near Canyon Lake, TX 78133
Richard
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived onsite for the refrigerator RC evaporator freezing up again. During testing found that the refrigerator evaporator was frozen solid. Advised customer that there is really no temporary fix for this issue. Advised customer to turn refrigerator off and let the evaporator fully defrost and than turn it back on. Will need to replace all controls , evap cover and drain pan shims. Complete"
Near Austin, TX 78731
Wesley
Job Details: 12/08/2020
DISHWASHER JENN-AIR JDB9200CWP2 Arrived onsite and found unit leaking from sump. Replaced sump and motor. All checks good.
Near Pflugerville, TX 78660
Andy
Job Details: 12/08/2020
OVEN WHIRLPOOL WOS51ECOHS01 Arrived on site for oven not working. Tested and inspected unit and found braker tripped. Reset and tested unit. All operations are normal.
Near Cedar Park, TX 78613
Scott
Job Details: 12/08/2020
VENTHOOD WHIRLPOOL UXT4130ADS2 Arrived on site for vent light not working . Found light bulb was in socket but not screwed in . Screwed light bulb in . Vent light now works . Job complete .
Near Austin, TX 78750
Luis
Job Details: 12/08/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for leds flickering. Diagnosed a defective led on filter housing cover,replaced defective leds. Freezer and upper fresh food leds have been replaced,all leds working as designed.
Near Cedar Park, TX 78613
Lou
Job Details: 12/07/2020
M/W OTR WHIRLPOOL WMH53521HZ4 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit not heating, per previous techs diagnosis, I removed and replaced the magnetron, capacitor & diode and tested. Unit is operating as designed. Job completed."
Near Liberty Hill, TX 78642
Lou
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL KBFN402ESS02 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found all RC lights not working except for the top 2 on the right side. I tested the lower right module and found it not showing DCV. I removed and replaced the module with one from my van stock due to not having the screened modules and all lights are working properly. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Justin
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site for refrigerator that was dripping water at dispenser and not producing ice. Checked temps in FC at 4° F, checked temp in ice maker and found at 44° F. Put unit into diagnostics mode and found that the ice maker would not harvest. Gained access to ice maker and installed new fan and ice maker. Tested unit and it worked as designed. Call complete."
Near Georgetown, TX 78633
Kayman
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL GD5YHAXTL01 Arrived onsite for refrigerator not dispensing ice but producing just fine. Upon inspection I found the ice bin with a clump of ice formed around the bottom near the shaft. I cleared all the ice and found the motor still works good. I found the ice chute door spring was allowing a small air leak up into the ice bin. I tightened the spring and the door chute air leak issue seemed to go away. I inspected the rest of the IM chute and could not find any other air leaks or reasons air would be getting up into the ice. No leaks detected and No repairs needed at this time. Job complete.
Near Lockhart, TX 78644
Luis
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Arrived on site for noise complaint. Found loud noise while opening and closing fresh food door adjusted hinges tested door operation noise no longer present
Near Kyle, TX 78640
Jacob
Job Details: 12/07/2020
MICROWAVE GE JVM3162DJ1BB
Near Fort Hood, TX 76544
Al
Job Details: 12/07/2020
DRYER MAYTAG MEDX655DW1 Arrived to inspect dryer not powering on. Attempted to confirm warranty information since the unit was originally purchased in 2017. Called office spoke with SC. No warranty information was found at the time of the call. Customer to call cons to get warranty company to dispatch appliance express for return visit. Please resend all previously ordered parts if warranty company approves repair. Needs more work. No money collected on this date due to discrepancies.; O-emld tckt
Near Georgetown, TX 78633
Justin
Job Details: 12/07/2020
VENTHOOD WHIRLPOOL KVWC958JSS0 "Arrived on site for a vent hood that was blowing the breaker whenever the fan was turned on. Isolated breaker pop to blower fan. Wrong part was brought, ordering new blower fan. Will need to be a two man job. Office to reschedule. ; ordrng 1 WPW10294026 (BLOWER FAN)"
Near New Braunfels, TX 78132
Noah D
Job Details: 12/07/2020
MICROWAVE KITCHENAID KBHS109SSS06 "Arrived on site to inspect microwave for not turning, upon inspection found the motor unmounted, replaced motor in spot and tested.Complete"
Near Kyle, TX 78640
Kevin
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 "Arrived on site and sound refrigerator is unplugged again, previously installed thermistor its not the ideal one for this refrigerator and will need to re-order. Requested that RV Center leave refrigerator connected to power for 24 hours before technician arrives; ordrng 1 W10316760 (Thermistor kit)"
Near Austin, TX 78723
Matthew
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRF532SMHZ01 "Arrived onsite for refrigerator door not closing correctly. Upon inspection found hinges getting caught up preventing proper closing. Also the door frame where the bottom hinge inserts into is cracked. Will need to order and replace Ss right side refrigerator door, upper and lower hinges and top hinge cover. Office to reschedule. ; ordrng 1 W10917992 (hinge-door) and 1 W10918010 (closer) and 1 W11307295 (dor-fip) and 1 WP12963204ED (hinge) and 1 WPW10191117 (cover) and 1 WPW10191119 (stop-door)"
Near Austin, TX 78745
Kevin
Job Details: 12/07/2020
OVEN WHIRLPOOL WFG510S0AT1 "Arrived on site and inspected oven and found customer experienced are then not continually igniting during cycle. Adjusted igniter and observed it ignite properly three times in a row. Explain to customer that it appears to be working properly now. After replacement confirmed new igniter is working properly by observing it several times,
Near Liberty Hill, TX 78642
Justin
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site for refrigerator making loud noise. Customer had on video and sounded as if possible evap fan. Will need to order evap fan, housing, and sound pads. Informed customer next time noise happens to open FC door and see if noise stops. Office to schedule appointment when eta is available on parts.; ordrng 1 W11263195 (FAN HOUSING) and 1 WP2169142 (BLADE FAN) and 1 WP2315549 (FAN MOTOR)"