"Arrived on site for making noise. Upon arrival,ran diagnostics and there are no saved error codes. Ran a vent test and test passed. Inspected blower and is clean and free of build up. Inspected belt and support wheels and are good. Ran a normal cycle and is operating correctly. The only sound found is a small vibration sound from stiff vent hose. Recommend replacing hose with a flex hose. Advised customer to take video of odd noises return. Cannot duplicate issue. Job complete"

"Arrived on site to replace previously diagnosed part. Replaced valve (WP8182862) and tested, valves are now shutting off properly. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to install previously ordered parts. Upon arrival, disassembled unit. Replaced control W11620672, display W11128223, and ribbon W11025616. Found that when connecting harness to control, the red connector on top right near ribbon connector is also failed. Need to order harness. Office to reschedule ; ordrng 1 W11465360 (Harness)"

"Arrived on site for a washing machine that wont lock the lead. Inspected unit and work area. The customer advised the unit will not start a cycle because it sounds like its trying to lock the lid, but will not. I did confirm the customers complaint and replaced the latch assembly. I found the unit working and operating as designed. Call complete. W11513248."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the right rear element and tested the unit. I found the hot surface indicator light turn on and turn off after turning off the burner within 5 to 10 minutes. The unit is working and operating as designed. Call complete. WPW10342780.

"Arrived on site to replace previously diagnosed parts. Replaced control (WPW10589838), power supply board (WPW10453401), UI (W10864261) and evaporator fan motor w/ harness (W11032800). Tested unit, all components are properly engaging and unit is now running as designed. Advised customer to place a bottle of water into the FC, once bottled is frozen solid unit is good to use. No leaks detected, job complete."

"Arrived on site to test unit for not advancing through the cycle. Upon arrival customer stated after cycle was complete the drain pump did not disengage. When it eventually disengaged and a new cycle was started, it wouldnot progress and unit would start to constantly drain again. Had to unplug the unit.Applied power to the unit, drain pump immediately engaged. Inspected pressure hose, found no kinks, punctures or restrictions. Pressure switch on the control has failed. Will need to order control for return visit before finishing diagnosis. Ordering part, no parts installed, rescheduled for 11/09.; ordrng 1 W11607637 (Control)"

"Arrived on site to test unit for ice not dispensing. Upon arrival customer stated unit will not dispense ice and light is not illuminating. Tested unit, found motor and coupler are stripped. Unit will need a new ice dispenser motor, coupler, and light. Valve also may be necessary due to ice clump in the ice container. Will need to order parts required. Ordering parts, no parts installed, rescheduled for 11/09.; ordrng 1 W11527432 (LED module) and 1 W11185686 (Ice container)"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the igniter and tested the unit. Around the unit up to a 350?F bake cycle. I found the unit reach preheat in 14 minutes and allowed the machine to cycle through a full cycle and found temperatures fluctuating properly. I went to change the temperature on the big cycle to 400? and found the temperature at 360?F and slowly rise up to the temperature as well. The unit appears to be working and operating as designed. Call complete. WPW10324262.

"Arrived on site for a refrigerator that is making intermittent. High-pitched noises. Inspected unit and work area. The customer advised that they were unsure as to exactly what the machine was doing but that theyve had the unit make a high pitch squeal at various points. They stated that, since they called in, they have not been able to replicate the same sound, but just wanted to have it checked. I ran the unit through diagnostics and ran through all components. I checked the evaporator fan, air, baffle, compressor, icemaker, and and condenser fan. I could not replicate any abnormal sounds coming from the unit. And I tested the unit several times with no ability to replicate any kind of noises. I did explain to the customer that issue may be with the compressor ramping up to high speed as we have had several complaints about the noises coming from these newer units. I did explain to her that because I could not replicate any noises, They may not have any major issues going on. I found no evidence of any defrost issues within the freezer or refrigerator sections. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a wash machine that is not starting cycles and is leaking water. Inspected unit and work area. The customer advised that theyve had an issue with water leaking out of the bottom of the basket for a little while now. however, the machine completely stopped running altogether. I gained access underneath and found several components, completely rusted due to water leaking. I found the shield cover broken and the driveshaft underneath wobbling from side to side. I gained access to the back of the unit and did not find any water residue on the top side of the cabinet. I went ahead and test the unit and a normal wash cycle and found the capacitor bars but not allow the motor to turn. I removed the agitator and was able to remove the spanner nut. The unit will need a gearcase, actuator, splash, assembly, actuator, belt, cover shield, agitator, Tabouring, and spanner nut for repair. Ordering all parts and rescheduled the customer to 11/11.; ordrng 1 W10908289 (Agitator) and 1 WPW10531289 (Tub ring) and 1 W11454741 (Gearcase) and 1 W10889172 (Drive motor) and 1 W10721967 (Splutch assembly) and 1 WPW10427633 (Cover shield) and 1 WPW10006384 (Belt) and 1 W10913953 (Actuator) and 1 W11158830 (Capacitor) and 1 WP389140 (Drive block) and 1 WP21366 (Spanner nut)"

"On arrival verified complaint of broken knob and console needing to be replaced. Installed new console and bezels. Installed new knob and will need to collect from CC on file. Verified function of unit. Job complete installed console w11564647, knob w11687171, and 5x bezels w11131701."

On arrival verified complaint of unit making noise. Ran diag cycle and found wash motor rattling like it is hitting something. Opened motor and found filter is broken and shattered. Replaced sump assy and unit is no longer making noise. Job complete no leaks detected during service. Installedwpw10591570

"On arrival verified complaint of unbalanced and basket shakes when moved by hand. Advised basket floats and is able to be moved by hand. Visual inspection found unit is not leveled. Leveled correctly and ran diag. Found no error codes and all functions are correct. Visual inspection of rotor, stator, and gearcase found no issues. Unit is working as designed. Job complete no parts installed no leaks detected during service."

"KRFC704FBS00 Arrived on site for ice clumping. Upon arrival, found ice cubes clumping (picture attached). Proceeded to check fill tube heater and found 57.4 ohms for fill tube heater. Tested fill on ice maker and found not overflowing. No calcium buildup or cracks present on the ice maker tray. Poured water down ice chute funnel and found leaking on dispenser. Called techline and spoke with Adrian SR#7740244511 and stated to replace ice maker and door ice. Proceeded to replace W11189145 door-ice and W10908391 ice maker. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"WFE505W0JS0 Arrived on site for front 2 burners not heating. Upon arrival, customer mentioned front 2 burner will always stay hot. Proceeded to replace W11047722 element surface, W11517959 element surface, WP3149400 switch and WPW10434452 switch. Tested unit and now unit is functioning as designed."

"Arrived on site ,replaced evap motor and fan blade WP2169142, WP2315549. Fridge is back to sounding normal . Unit is making ice apon visit and dispensing water . No water leaks detected at time of service . Job complete"

Arrived on site for right burner not lighting . Found burner head not installed correctly and wrong cap on head . Corrected positioning and caps . Unit is now igniting and flame spread is normal. No gas leaks detected and no parts installed . Job complete

"WGE745C0FS05 Arrived on site for multiple burners not working. Upon arrival, customer noticed top rear sheet metal cover not installed correctly, causing an inch gap for heat to travel to the controls. Corrected rear cover and applied grease to the regulator shafts. Tested unit and now unit is functioning as designed. No parts replaced"

Arrived on site for washer not filling . Ran diagnostics found unit not filling . Found debris in both supply lines . Landlord replaced water line . Replaced valve W11513255. Ran diagnostics. Unit is filling . All checked normal . No water leaks detected at time of service . Job complete

"Arrived on site ,replaced fc door and name badge LW10648583, W11178521. Door is sealing properly . No gaps in gasket . No water leaks detected at time of service . Job complete"

Arrived on site for dishwasher not draining . Found standing water . Can hear drain motor activate. Removed standing water and found piece of chopstick stuck in impeller . Removed debris . Ran diagnostics all checked normal. No water leaks detected at time of service . No parts installed . Job complete

Arrived on site for no heat dryer . Found unit is heating . Removed vent hose and found no air flow . Removed lint trap housing and found housing clogged with lint . Removed lint . Blower wheel in good shape . Unit is now performing normally . Advised customer to clean lint trap before every load . Cleaned lint from unit . No parts installed . Job complete

"KRFC704FPS06 Arrived on site for knob not sealing. Upon arrival, found left crisper drawer knob loose. All other knobs are tight. Attempted to tighten screw but still loose. Attempted to add hex washer to tighten but still loose. Ordering W11115324 crisper drawer. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11115324 (Crisper drawer)"

"Apt 2415 bld 2 Arrived on site for fresh food door not sealing . Found lower hinge pin missing . Ordering washers ,hinge and hinge pin . No water leaks detected at time of service . Call to set return ; ordrng 1 W11026307 (Hinge pin) and 1 W11096015 (Hinge) and 2 WP489467 (Washer)s"

"KFGD500ESS04 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace igniter but found new igniter is for upper broil. Ordering upper bake igniter. Customer agreed to reschedule Nov 7th. Customer prefers 12pm to 3pm ; ordrng 1 W11596211 (Bake igniter)"

"Arrived on site for unit not starting . Found lid switch broken . Replaced switch 3949247V. After found washer not engaging , motor coupler is in good shape . Will need gearcase ,drive tube and drive block ,clutch . Call to set return . May need autho ?; ordrng 1 W10820043 (Drive tube) and 1 3360629 (Gearcase) and 1 285785 (Clutch) and 1 WP389140 (Drive block) and 1 WP21366 (Spanner nut) and 1 Weigh2hrs and 1 Autho?"

"WED6620HC2 Arrived on site for unit making noise while spinning. Upon arrival, found no issues with the rollers and idler. Upon closer inspection, found drum to be bent near felt (picture attached). Ordering W10381481 drum. Office to reschedule ; ordrng 1 W10381481 (Drum assy)"

WFW560CHW4 Arrived on site for a washer shaking excessively. On arrival found washer out of place from previous shaking. Further inspection found pedestal legs off balance and nuts were not screwed to the pedestal. I balanced and tightened nuts to pedestal tested product works as it's designed no water leaks visible from watersupply. No parts installed .

MEDC465HW0 Arrived to inspect door issue. I found the gasket torn at the lower right corner and removed and replaced. I advised the customer of crushed venting and they will replace with a periscope type. Operational test good.

"WFE320M0JS3 Arrived to inspect breaker tripping with oven use. The machine worked fine with the cooktop section only. I lifted the ground and performed a full 500F preheat to condition the relays and then reassembled. Secondary testing to 500F, from cooling to under 200F showed the issue resolved and the machine operated as designed. I corrected significant cord twisting and additionally, an incorrectly installed cable retainer."

"WFES3030RS0 Arrived on site for a range tripping breaker. On arrival found client had flipped breaker back on. Replaced part#s w11182108,w10856603 and w11696067 checked polarity L1 to L2 (245.6) L1 to N (122.6) L2 to N (122.7) N to G (000.0) High Amp draw (14.43) Low Amp draw (10.48) . Removed ground wire and preheated to 500 degrees temperature reached without tripping breaker. Rewired ground back on and preheated to 500 degrees temperature reached without tripping breaker product works as it's designed. Notified client to leave on for and 1hour and 30 minutes also notified client they might to replace gfci breaker. Contacted techline"

WRS321SDHZ05 Arrived on site for a refrigerator with dispensing issues. On arrival found water flow was bad I removed filter then had great water flow. Further inspection found water housing had failed. Replaced part# w11162042 tested product works as it's designed no water leaks visible from watersupply.

WRS325SDHW08 Arrived on site for a refrigerator freezing in thr FC. On arrival found large sheet of ice. Removed all ice build up drain was frozen cleared out. Further inspection found drip stick from heater was not lining up to the drain hole . Recentered drip stick to drain hole no parts used product works as it's designed no water leaks visible from watersupply.

"WTW4855HW3 Arrived to install previously diagnosed and ordered part. I installed the replacement control, after verifying voltage and polarity correct, and recalibrated. The machine resumed normal operation, no longer incessantly running the drain pump and completed service test mode. No leaks observed during service. I contacted the safety team and reported the service complete. MfrRef # 7740174421"

WOED3030LS00 Arrived to install previously diagnosed and ordered parts. I removed and replaced both blowers and re-tested within service mode. All functions returned to normal and the machine operated as designed.

"GB2FHDXWB00 Arrived to inspect ice buildup and accumulation. I found the entire right side of the FC door would not close without substantial force, pressed against it. Inspection revealed that when the slides were assembled, they were two teeth out-of-time and causing the entire issue. I was able to re-time the slides and tested. The door sealed as designed and pulled itself completely closed with authority. No leaks observed during service."

"KRFC704FPS05 Arrived to inspect cooling issues. Upon initial inspection, I found the machine, a Bella chassis, as designated by the MFG, was not pushed back to the wall ad this rendered the condenser cooling system ineffective. The leveling kegs were also not set, causing a forward lean at the top of the machine and significant door mis-alignment with the refrigerator cabinet. Upon arrival, the compressor was not running and it started within the first few minutes of assessment. Testing temperatures, the FC was at 12, which the customer told me that is had just started to cool again, after several days of failure. The RC was 51. I found all fans operative and the RH RC door gasket was torn, 18 inches in length. I found the condenser severely plugged with debris. Performing test mode 40, the compressor was not commanded on (even though it would run in customer mode) and the condenser fan shut off at step 5. Power cycling the machine, I found no change. I replaced the Orion control, after finding it squealing loudly. The noise changed somewhat, but still no operation. Of the compressor in test modes 38-40. I replaced the GF2 and the issue stopped. The compressor came on within test modes and the squeal was down to normal levels. I found the system was not fully charged, likely due to the control not fully opening the three-way valve and I vacuumed to below 460 microns, allowed leak down time and then charged. The machine started cooling as designed and I corrected cabinet and alignment issues. No leaks observed during service. Office to order door gasket. ; ordrng 1 W10917313 (RH RC Door Gasket)"

WFES3330RS0 Arrived on site for a range tripping breaker. On arrival found breaker was tripped went outside and flipped back on. Checked polarity L1 to L2 (247.8) L1 to N (123.9) L2 to N (123.9) G to N (000.0). High Amp draw (14.82) Low Amp draw (10.48) uploaded photos. Removed ground wire and preheated to 500 degrees temperature reached without tripping breaker. Rewired ground back on preheated to 500 degrees temperature reached without tripping breaker. Product works as it's designed notified client to leave on for one and half hours on.

WRX735SDBM02 Arrived on site for a refrigerator not making ice. On arrival found refrigerator gaskets worn out needed to be replaced. RC temperature was 45 ordering part# w10830274 tested thermistor they both passed. Icemaker sounds like it wants to work failed test. Icemaker will need to be replaced on second visit returning parts just in case.; ordrng 2 W10830274 (RC gasket)s

"RC 60 degrees FC 50 WRS325FDAM02 Arrived on site for a refrigerator not cooling. On arrival checked temperature FC 50 and RC 60 checked frost pattern none at all . Product will need a sealed system repair ordering part # W10309988,2188823, wpw10143759 and w11506635 two hours for repair. Office to reschedule for client . Client needs ASAP returning parts in case needed.; ordrng 1 W10309988 (Compressor) and 1 2188823 (Evaporator) and 1 Wpw10143759 (Uv drier) and 1 W11506635 (Access valve)"

Arrived on site to diagnose refrigerator that was not setting off the door open notification. After 5 mins alarm was not sounding until I moved the UI. Replaced UI to resolve. Tested unit with new UI and verified unit working as designed and triggering at appropriate time. Parts used - W11284720.

"Arrived on site to follow up on refrigerator not defrosting. Tested unit at control and found appropriate resistance at thermistor, and 127 ohms on heating track. When placed into forced defrost, control was sending 120v. Called tech line and talked to Rich, 7740247759. Rich recommended replacement of thermistor due to possibly failing at lower temps. I replaced the thermistor and ziptied directly to the evap tubing. This should resolve defrost issues. Parts used - WPW10384183."

Arrived on site for microwave turning off. Happens randomly. Customer says she will cook popcorn then have to wait for hours before it works again. Attempted to pull out and found microwave is hard wired. Not enough cord to remove and service. No data tag on this model. Advised customer they will need model and serial and will need to make microwave accessible.

"Arrived on site to diagnose washer not cleaning well / not agitating. On arrival I found i could freely spin the agitator and it had no grip. Found the bolt holding agitator to the gearcase was almost completely backed out and agitator wasnt fully seated in the shaft. Reseated agitator and tightened bolt back to where it was supposed to be. Unit began working as design. Call completed, no parts needed."

"Arrived on site with new motor and harnes. Removed evaporator cover. Replaced evaporator motor and harness. Verified operation. Call complete. WP2315549, W11546681"

"Arrived on site for dishwasher not cleaning properly. Last tech found sensor bad and motor weak. Removed from counter. Replaced sump and motor assembly, verified operation. Call complete. No leaks. W11460946"

"Arrived on site to install new spray arms and float switch. Replaced both spray arms. Checked float switch and found nothing wrong with float switch. The unit had a very large amount of debris in the tub and floating around, which will trigger the float switch easily. Advised customer they must clean off dishes or debris will get under the float switch. Unit now working as designed with new spray arms installed. Parts used - WPW10491331, wpw10498900."

Arrived on site for oven turned off after 5 min then has not worked. Found breaker was tripped. Unit working after reset. Attempted to pull out and found power cord is not long enough. Couldnt check anything at control but both elements turned on and activated in test mode. I advised to do a broil 30min then bake 30min. Advise to have unit made accessible for repairs. Call complete. No parts

"Arrived on site to diagnose refrigerator making noise when in use. Traced noise back to evaporator fan. Customer was concerned the noise may be a little abnormal and runs a lot. Found sound consistent with this model line, and is not excessive. Advised unit may have up to an 80% run time, so hearing the fan is not abnormal here. If noise gets worse we can attempt to insulate with sound pads, but unit is within spec. Call completed, no parts needed."

Arrived on site for microwave making noise. Makes noise when blower is activated in high and medium speed. Removed from over range and inspected. Found fan motor defective. Replaced blower fa. Verified operation. Call complete. W11441128

"Arrived on site to diagnose washer with failing display. Found several pixels out in console. I replaced the console and verified console good. When a cycle tries to run the unit now throws an F3E2, for the NTC sensor. I removed the back panel and found the sensor and harness plugged in and look fine. Will need a 2nd tech to unstack this unit and replace control / harness / sensor to resolve. Office to reschedule with 2nd tech. Parts used on this visit - W11325580.; ordrng 1 W11549931 (Control) and 1 W11755727 (Lower Harness) and 1 W11314664 (Heater Assembly)"

"Arrived on site to diagnose washer that is constantly running the drain. Cancelled drain loop and checked pressure hose. Found unit would keep running the drain pump nonstop even when cancelled. Pressure hose is clear, indicating a failure in the pressure switch on the control. Ordering control to resolve. Office to schedule when controls arrive. ; saved tckt"

"Arrived on site to diagnose washer that is constantly running the drain. Cancelled drain loop and checked pressure hose. Found unit would keep running the drain pump nonstop even when cancelled. Pressure hose is clear, indicating a failure in the pressure switch on the control. Ordering control to resolve. Office to schedule when controls arrive. ; saved tckt"

Arrived on site for ice machine making a loud noise when compressor comes on. Found unit working. Has full bucket all components compressor has loud internal buzz. Inspected compressor area for cause. Seems to be coming directly from compressor. Also found water level sensor stops a bit early. Other wise unit is working. Goo d frost pattern. Condenser clear. Office will call to schedule. ; ordrng 1 W11735041 (Compressor) and 1 W11542867 (Pump) and 1 W10843121 (Drier.)

Arrived on site to install previously diagnosed and ordered part per previous tech. I replaced the vent assembly and placed the unit into diagnostics to run a test cycle. The dishwasher completed the test cycle with no issue. I then started a normal cycle and observed how the dishwasher is operating properly now. No water leaks observed during service. W11414073

"Arrived onsite to replace previously diagnosed parts. Replaced washplate, agitator with cap and UI. Tested and unit is now functioning properly. Job complete"

Arrived on site washing machine making loud noises.Upon investigation found rotor bolt ver loose. Which caused noise during spin cycle. Tightened bolt ran test cycle washing machine no longer making noises. Job completed unit running as designed. No parts used

"Arrived onsite for unit not dispensing water. On arrival customer stated since she has returned home, the dispenser has been functioning. Checked dispenser and is functioning. Could not duplicate any issues. Customer will monitor. Job complete"

Arrived on site for washer locked everyday. Inspected unit and found control lock to user Ui was on. Turned off lock and tested unit is now running as designed. Job completed

"Arrived onsite for unit tripping breaker. On arrival found unit had been connected to an adjacent outlet with an extension cord. In about a weeks time the unit has not tripped the breaker. Contacted tech line for assistance as unit is currently functioning. Spoke to Drew SR#7739876285. Tech stated that if unit has been running then that rules out the unit being an issue and the electrical should be checked. Replaced evaporator harness as precaution. Once unit is placed back in regular spot, should the breaker trip again, recommended replacing breaker."

"Arrived on site to inspect range tripping breaker. Upon further inspection I checked the wiring and checked the terminal block and observed that all the wiring is without issue. There are no visible signs of issues with the elements. I followed safety protocol and made documentation of the unit with multiple photos. I called safety line and they instructed me to call tech line first to follow their suggesting and how to proceed. I called tech line, however they were not available due to training. Office to follow up."

"Arrived on site for unit not completing spin cycle. Tested and found unit clicking and not reaching full rpm Also found stored error code. For basket re engagement fault. Inspected drive components. And found slider broken. Replaced it with new one and tested Unit running as designed job completed 7/4 basket engagement failure, 6/3 ACU cannot hear MCU, 0/7 , 8/6 water hazard , 0/5 off balance load ."

"Arrived on site to inspect refrigerator no cooling properly. Upon further inspection, I placed the unit into diagnostics and checked all the sensors. All the sensors pass. I gained ed access to the control and checked the condition of the heater. The heater is measuring as good. I placed the unit back into diagnostic and ran a forced defrost and measured proper voltage through the heater. At this point to fix the issue I will need to replaced both eco trolls and the defrost sensor. I am ordering the ui control W11456119 and will replace all three parts on the return visit. I am scheduling for 11/8; ordrng 1 Uicontrol (W11456119)"

Arrived on site to inspect dishwasher stopping mid cycle and no drain properly. Upon further investigation I placed the unit in diagnostics and ran a test cycle. I observed all functions operating as designed except the draining. I removed the drain hose and observed how the water was draining however was very slow and restricted. I gained access to to the drain pump and found it to be in good condition. I attempted to clear the drain hose by using a vacuum however this did not improve the flow through the hose. I am ordering the drain hoses W11414944 W11614117 and scheduling for 11/8. No water leaks observed during service.; ordrng 1 W11414944 (Hose) and 1 W11614117 (Hose drain)

"Arrived on site for unit having intermittent cooling issues in the freezer section. Inspected and found freezer evaporator fan, not running, and would also energize in test mode. Fan has proper voltage but not energizing. While testing found that now unit keeps displaying door ajar. Freezer light also not functioning properly. Tested and found freezer door switch not registering. Diagnostics shows open consistently. Checked voltage for switch and found only 54 volts. Checked voltage from red wire to chassis is 80 vac and black to chassis is 121 vac. Unit appears to have some short of short in the internal wire harness. Will need to contact tech line to review possibility of a good repair. Need to contact tech line. Tech line closed during time of service. ; O-emld tckt"

"Arrived on site to inspect dishwasher starting on its own. Upon further inspection, I placed the unit into diagnostics and observed error F1E2 (control software issue) I will need to replaced the control to fix the issue. I am ordering the control W11683480. No water leaks observed during service. Office to schedule return service.; ordrng 1 W11683480 (Control)"

Arrived on site to install previously diagnosed and ordered part per previous technician. I installed the ceramic support however the smell burning smell that the customer experienced still persisted. I am scheduling for a 2 hr so the unit can be examined fully and ordering noise filter W11578573 and fan W11344874 CNOTE 2 hr. Office to schedule return service.; ordrng 1 W11578573 (Noise filter) and 1 W11344874 (Fan) and 1 CNOTE (2 HR)

"Arrived on site for no cool. At time of visit unit was unplugged,powered unit on fans powered on compressor not powering on or attempting to power on,replaced start device,powered unit on compressor powered on,heat from discharge tube,removed evaporator cover frost forming on evaporator. Used w11524472"

"Arrived on site to test unit for gas smell, tested unit found gas shut off and customer stated that a company came out and found a leak in the flex pipe, but customer only is smelling gas when unit is in use, tested all joints and flex pipe with bubble solution and could not find any leak, used gas leak detector around and inside unit and could not detect any gas leak, customer just moved in and never had a gas range , explained to customer that gas range do have a residual gas smell and turn on vent will help, called safety to document, SR#7740203259, unit is running as designed, no leaks detected job complete"

"Arrived on site for water leaking. Found frozen drain in fresh food section,removed drain extension in compressor compartment found obstruction in drain tube,cleared drain tube extension,reassembled in compressor compartment. Removed evaporator cover found previous company spliced in new thermistor incorrectly,defrosted drain,checked water flow good,installed new evaporator cover. Used w11167902"

"Arrived on site to test unit for excessive shaking, tested unit found failed suspension, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11130362"

"Arrived on site for no cool. Checked freezer and compressor compartment no traces of dye,checked pressure,low side reading -20 and high @ 50 uploaded picture. Pressure equalized at 0 after 2 min,pressurized system to 225 after 6 min pressure dropped sprayed all tubing in compressor compartment no bubbles,sprayed all tubing and evaporator no bubbles forming,contacted tech support per tech support information being sent over to product review team SR#7740244776"

"Arrived on site to test unit for freezing too much causing packages to burst, tested unit found FC at correct temps and no frost or condensation buildup in FC, explained to maintenance that what stuffs freezes it slightly expands and if the freezer is packed tightly then sometimes the package can burst, unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site for no ice. Removed front cover found broken wire on grid cutter,ran diagnostics found weak water flow and pan not fully filling due to pump shutting off water fill early. Replaced defective water valve,recirculating pump and grid cutter,ran diagnostics all test passed no leaks at valve. Used w11542867,w10919199,w10897719"

"Arrived on site to test unit for not unlocking, tested unit found failed latch, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11565030"

"Arrived on site to test unit for gasket not sealing, tested unit found gasket on top of RC door slipped out causing door not to seal properly, gasket is in good condition and not damaged, added adhesive behind gasket and secured it in place, if gasket issues return then RC gasket will need to be replaced, at this time unit is running as designed, no leaks detected job complete installed WP482338"

"Arrived on site for dispensing water issue. Customer recently replaced water filter,filter lasted about a month then stopped dispensing water,with new filter installed water dispensing,installed filter that lasted a month and no,water dispensing,reinserted new filter and water will dispense,diagnosed a defective filter that only lasted a month. Customer is going to return defective filter."

"Arrived on site for no ice. Tested dispenser weak flow,removed filter good flow,customer has filtration system in home will not need a filter,found frozen fill tube,defrosted fill tube,ran icemaker harvested passed icemaker filled with water. No parts used."

"Arrived on site to test unit for no power, tested unit found it has power but customer stated that ice got thinner and thinner and then stopped, tested unit found water trickling from fill line,removed filter and all pressure returned to normal, replaced filter provided by customer and tested, unit is now filling properly unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to inspect washer lid not latching. Upon further inspection, the customer advised that the washer lid wont lock and it wont complete a cycle. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I calibrated the unit then started a normal wash cycle. I monitored the unit and canceled the cycle. Customer placed some items in the unit and started the unit on a normal cycle and I monitored the cycle. The unit operated as designed. I made recommendations for use and care and detergent use. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect refrigerator ice maker not working and freezer section not cooling. Upon further inspection, the customer advised the ice maker stopped making ice and the freezer (FC) section stopped cooling, but then the following day, the unit began to cool again. Customer advised they turned the ice maker off as all of the ice melted and leaked water, but they turned the ice maker on this day and upon arrival, I found the ice maker has made approximately three batches of ice. I tested temps in the FC=-7 egress & RC=39 on manufacturer settings of 0/37. I placed the unit in diagnostics and performed test 40 and the unit operated as designed. I tested all other components in diagnostics and I could not get the unit to fail. Customer advised that they have not had any power failures or surges. I recommended the customer monitor the unit and should it fail again to call it in for service. Unit is operating as designed and no water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise sometimes gets so loud they can hear it in their bedroom. I placed the unit in diagnostics and tested the evap fan and damper in test 3 and when the FC evsp fan motor began to ramp up in speed, the customer identified the noise which was coming from the FC evaporator/fan area. I gained access to the evaporator and found the suction line and cap tube resting on the evap cover. I adjusted the tubing by pushing it back towards the back wall of the unit but could still hear the noise. I found the right screw on the evap fan bracket was loose. I removed both screws and adjusted the fan motor bracket and secured it to the back wall and retested the evap fan motor and the noise was gone. I reassembled the unit and retested and the unit is operating as designed. I advised the customer of my findings/repairs. No water leaks observed during service, job completed. No parts needed/installed."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=6 degrees. I checked the ice maker tray for water and found none and checked to make sure the ice maker emitter/receiver boards were turned on and they were. I placed the unit in diagnostics and tested the unit and found no error codes in test 56. Tested the harvest in test 57 and the ice maker is operating as designed. Tested the fill tube in test 45 and the ice maker filled with water. I tested the ice level sensor (emitter/receiver boards) and it showed 01-ice bin full or not present and the ice bin was empty and present. I removed,and replaced the emitter/receiver boards and retested no unit is operating as designed. I cycled power to the unit to reset the controls. No water leaks observed during service, job completed. W10870822, W10898445"

"Arrived on site to inspect washer not completing cycles. Upon further inspection, I found the unit unplugged and plugged it in. Customer advised that the unit makes a constant noise and wouldnt complete the cycles. I placed the unit in diagnostics showing error code F3E1-pressure sensor fault. Cleared the code and continued with calibration. Placed the unit back into diagnostics and tested and it operated as designed. As I was about to walk out to my service van, the drain pump came on even though there was no water in the unit to drain. I removed and replaced the main control with water level sensor and calibrated. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11503810"

"Arrived on site and replaced blower wheel, motor and used repair kit. Applied sound pads underneath motor and secured with self tapping screws. Noise is no longer present. Showed employee improvement. Unit is now working as designed. Job complete."

"Arrived on site to test unit for not ice production. Ice maker passed in service test 120(PA), fill tube heater is reading good and receiving proper voltage. Valve opening and filling properly in service test 97. Replaced ice maker as a precautionary and advised customer to monitor. If issue persists recommend valve and fill tube with heater assembly. Left filter out and advised customer to monitor with filter removed. SR#7739782585"

Arrived on site to test unit for upper rack not coming out all the way. Found right side of rack the wheel was not in the track correctly. Removed rack and secure wheels to track job complete.

Arrived on site to replace sump and motor and heating element. Replaced both parts test unit no leaks present unit washing and heating correctly job complete.

Arrived on site to test unit for damaged control board. Found damaged in overlay. Replaced control board could not run a test due to unit being in the garage. Job complete.

Arrived on site to test unit for unit not washing and unit leaking. Test unit and found and sump and motor but couldnt duplicate the leaking. Replaced sump and motor ran unit and no leaks present job complete. Saw water damaged on floor but cant duplicate the dishwasher leaking

Arrived on site to test unit for unit not draining. Test unit and found drain motor impeller broken. Relaxed drain motor test unit and unit draining correctly no leaks present job complete.

"Arrived on site to test unit for excessive shaking. Found suspension is shot. Also found excessive play in wash basket due to bad gearcase. Recommending gearcase, cam, belt, actuator, run cap, tub ring, suspension, hub nut and basket block. Office to reschedule. ; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam assembly) and 1 WPW10006384 (Belt) and 1 WPW10006355 (Actuator) and 1 W11158830 (Cap) and 1 WPW10215107 (Tub ring) and 1 WP21366 (Spaner nut) and 1 WP389140 (Block)"

"Arrived on site and replaced previously diagnosed condenser motor(W11127829), sound pads(W11113654), motor housing(W11736795) and silicone(W10841140). When removing fan blade one blade broke. Needing new fan blade. Rescheduled for Monday 11/11. ; ordrng 1 W11193484 (Fan blade)"

"Arrived on site to test unit for turning off in the middle of heating. Found console connection was loose. Secured connection and tested at 1min, 2mins and 3mins. Unit now working as designed. No parts replaced. Job complete. ; schdld next appmnt for 11/11 MON !"

Arrived on site to replace right rear burner. Replaced burner Test unit and hot surface light went off. Turned oven on to 500? with ground off for burn out job complete.

Arrived on site to realce fill valve. Replaced valve no leaks present went to start the unit and found cancel button and start button not responding now. All the other buttons are working. Will order new board and membrane. ; ordrng 1 WP8531873 (Touch pad board) and 1 8531877 (Cable ribbon)

Arrived on site to test unit for clicking sounds and not cooling. Found compressor seized. Recommend compressor replacement and lower harness. Needing 2hrs on return visit and office to reschedule. ; ordrng 1 W11557425 (Compressor) and 1 W11752088 (Harness) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)

Arrived on site to test unit for door not closing. Test unit and found feed tube not sitting correctly not allowing top rack to sit flush making door not close correctly. Secured feed tube yes unit and unit test good job complete.

Arrived on site for range showing f3e2 and not functioning. On arrival confirmed error. Found oven sensor at 1.09kohms and no damage in harness. Replaced wpw10655845 control and w10833885 sensor. Tested oven and found it working as designed. Call complete