"Arrived on Site for washer needing agitator and gearcase, upon arrival found belt shield broken as well as cam and belt bad, found drive block, inner tub an gearcase fused together and unable to separate. Ordering WP389140 block, outter tub w10371566, inner tub w10554251, filter wpw10215093, wp8533928, drain pump w10919003, and previously sent parts for a full rebuild. Office to reschedule once availability of parts is known; ordrng 1 WP389140 (Block) and 1 w10371566 (Outter tub) and 1 w10554251 (Inner tub) and 1 wpw10215093 (Filter) and 1 wp8533928 (Screw) and 1 w10919003 (Drain pump)"

WRS335SDHM07 Arrived to replace damaged door. I removed and replaced the door LW10912075 and applied the nameplate W11223753. The unit operated as designed and no leaks were observed during service.

"WFG525S0JZ5 Arrived to inspect temperature issues. An inspector had claimed the machine was requiring calibration and I tested, per industry standards, the temperatures were 342, 381, 337, 375, 332, 376 and after the initial preheat, decline and recovery, the unit averaged at 5 degrees above the expected and the customer wanted to leave it as it was. The center burner would not ignite and after adjustment was fully corrected and ignited as designed. No gas leaks detected during service."

"WML75011HZ2 Arrived to inspect door opening issues. Upon arrival I verified the issue and the also that an internal fan or other item was energized, likely due to mid-timing of the interlock assembly. Further inspection revealed the wave guide cover damaged by significant over-temperature and burned completely through front the inside-out. I contacted the MFG tech line and advised of my findings. Tech Austin, SR# 7738969902. The tech recommended replacing the wave guide cover. I retrieved the wave guide cover W11193296 from the warehouse and installed it and the interlock assembly W11449274 and tested. Operational test good."

"Arrived on site. Found pivot block is correctly installed in correct location found mullion rail not fully entering catch,removed mullion rail from door reinstalled mullion adjusted mullion height checked door operation good unit closing and sealing as designed. No parts needed."

"Arrived on site for refrigerator not cooling. Upon arrival confirmed failure and found large defrost issue in fc. Found thermistor bad as well has harness loose on heater, replaced thermistor wpw10384183 and repaired wiring. Found unit working as designed while removing ice build up. Call complete"

Arrived onsite for a dryer that turns on and shuts off. I found the motor turning on and running for a few minutes getting hot then tripping the overload. I found good voltage to the motor. I found the motor shaft in a bind and not turning freely. I replaced the motor and tested the dryer. All is working as designed. Call complete.

"Arrived on site for unit leaking after previous repair. Upon arrival inspected unit. Ran test and found unit leaking from left-hand side filling the drip tray and causing the unit to error out and beep. Pulled unit for inspection and found third rack, tub nut filled and rail assembly not making a good seal causing a leak when the third spray arm is energized. Ordering left rail assembly in tub nuts. Office to reschedule. No parts installed on this visit.; ordrng 1 W11047813 (Left track assembly) and 2 W11545286 (Tub nut)s and 1 W11330869 (Main harness)"

Arrived on site to test unit for check vent prompting. Unit passed air flow test. Customer stated she had roofers verify exhaust damper opening and closing properly. No stored error codes. Advised customer unit will from time to time prompt to check vent to ensure lint screen is being cleaned. Advised to download app and connect unit to WiFi. No parts replaced at this time. Unit is currently working as designed. Job complete.

Arrived onsite for refrigerator not cooling. On inspection found the start device cap was bad. Installed a new start device and cap and powered up the unit it came on and shut back off. On further inspection found Freon on the floor next to the compressor. Ordering a new SS. W10873801 WPW10350564; ordrng 1 WPW10466675 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (Evap) and 2 2hours (2 hours)s

On arrival verified complaint of not heating. Visual inspection found blown diode. Replaced and unit h7ms but no heat. Replaced magnetron and unit now heats. Job complete installed w11391712 and w11256462

"Arrived on site to inspect washer not advancing cycles. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill. I cleared the code and continued with testing and the unit operated as designed. Due to the error code, I removed and replaced the valve and calibrated the unit and retested. Unit is operating as designed. No water leaks observed during service, job completed. W11222849"

"Arrived on site to install previously ordered parts. Replaced control W11621180, dispenser housing assembly W11621181, and dispenser drawer W11413340. Refilled dispenser with detergent. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to diagnose range with issues closing drawer. Examined drawer and found it out of its right rear guide. Repositioned drawer correctly. Unit working aa designed. Repair completed, no parts used."

Arrived on site to test unit for loud noise. Found top right corner of FC door gasket not sealing properly causing frost build up. Recommend filling gap between liner and cabinet with silicone and replacing with evap motor. Office to reschedule. ; ordrng 2 W10841140 (Silicone)s

Arrived on site to replace regulator. Replaced regulator and unit still getting Low when all burners are on. Builder was there and he said he would get the gas company and Plummer to take a look at there connections. W11590292

Arrived on site for washer just keep tumbling after wash cycles and doesnt go into spin . Ran diagnostics got load in clean cycle error code . Couldnt feel any resistance on tub . Ran test 12 and spin cycle . All passed tests . Couldnt duplicate any errors . No water leaks detected at time of service . Job complete

Sr#7738968002 arrived onsite and leak tested all components with bubble solution. No obvious leaking. Called techline and spoke to Bruce. Tested pressures at negative 20 and 90 psi with a running compressor and determined low pressure indicating a leak. Bruce says the unit must be nitrogen pressure tested to 140psi for 20 minutes and all joints in the whole unit leak tested with bubble solution. Office to reschedule. No parts used. ; ordrng 1 Nitrogen and 1 isolationparts (@Susie) and 1 W11548259 (Condenser)

Arrived on site to replace faulty parts. Replaced adjusting kit. Tested unit and now unit is functioning as designed. Job complete

"Arrived on site to inspect cooktop gas leak. Upon further inspection, I could not smell a gas odor when entering the home. I checked under the unit in the cabinet and could not smell gas. I removed the valve knobs and smelled and did not smell gas. I gained access to the interior of the burner box and tested all gas line connections to the orifice holders and all of the valves at the manifold using my liquid leak detector and found no gas leaks. I tested all welds on the manifold and found no leaks. I tested the gas line at the wall and regulator and where the manifold connects to the regulator and found no leaks. I recommended the customer use the unit and if they smell gas again to check under the unit in the cabinets and see if they smell gas there and to call in for service. No gas leaks detected during service, job completed."

Arrived on site to test unit for unit not draining. Test unit and found plug still attached on disposal. Removed plug test unit and unit test good job complete. NO PARTS USED.

"WGD4850HW2 Arrived to inspect no heat. I found the issue was actually with airflow and inspected. A large mass of debris had plugged the air plenum and after removal, the unit resumed normal operation and heated and cycled as designed. No gas leaks detected during service."

Arrived onsite for range middle burner not igniting. On inspection found that the middle burner would take several seconds to ignite. On further inspection found the ignitor was sparking to the side of the burner. Repositioned the igniter to spark straight up to the burner cap and it ignites on the first spark every time. No gas leaks detected and no parts were installed on the unit.

Arrived on site to test unit for oven not working. Test unit and found oven igniting right away and oven getting to temp. Turned oven on and off and oven is igniting on the first try. Pre heated oven to 350? and unit test good. NO PARTS USED

Arrived onsite for concerns about drying. Tested unit and found everything operating properly. Advised customer on best use and care principles. All checks good. No error codes. No parts used.

Arrived on site for dishwasher not drying. No errors. Diagnostics completes with no issues. Heater pulls 7 amps. Called tech line. Plastic does not properly dry. Plastic tub dishwasher will have trouble with holding steam. Plastic will not dry without fan. Recommend opening the door after cycle completes. Unit is working as designed. File#7738961827. Referred customer to customer service.

"On arrival verified complaint of unit not spinning. Installed previously diagnosed parts. Installed all parts ordered. Installed slider, spclutch, stator, rotor, stator screws x6, rotor cover, and gearcase. Job complete no leaks detected during service."

"Arrived on site to replace previously diagnosed parts. Replaced valves (W11688994) (W11688995) and tested, water flow is good. Unit is running as designed, no leaks detected, job complete."

Arrived on site and replaced previously diagnosed RR valve(W11712403). Unit now working as designed. No leaks detected using bubble solution. Job complete.

"Arrived on site to test unit for not agitating, tested unit found extremely jumpy suspension, shift actuator broken and loose belt, replaced parts and tested, unit is now running as designed no leaks detected job complete installed W11239857,W11130362,W10913953"

Arrived on site to test unit for basket coming off suspension. Found basket does not have holes punched through. Recommend basket and suspension replacement. No parts replaced. Office to reschedule. ; ordrng 1 W11172199 (Basket) and 1 W11217817 (Suspension)

"Arrived on site to inspect unit for not cooling. Found unit had no power on arrival, checked outlet, outlet had no power. Found breaker box turned off, not tripped. Turned breaker on unit powered on, compressor kicked on followed by condenser fan and evaporator fan. Unit went into defrost from leaving fc door open to long. Cycled power again. Watched frost build up on half of evaporator, found frost continuing frost build up. Unit is operating as designed currently all components activating as designed. Informed customer to leave unit on next time problem arrises to better help diagnosis in future. Job complete. NO PARTS USED"

Arrived on site to install unit for leaking from door. Upon closer inspection found gasket still pulling out even after previous tech tried to silicone gasket to seal. Found gasket liner of door has swelled and is keeping gasket from being seated. Ordering fc door black and name plate. Office to reschedule. ; ordrng 1 LW10680728 (Fc door) and 1 W11428492 (Badge)

"MVWB865GC0 Arrived to inspect operational issues. The customer advised the machine would not start at every attempt, and when it did start, it would shortly fail and blink as if paused. Service test mode revealed F5E1, F2E1 as the only stored errors and I cleared for testing. Inspection of the gear case area reveled the lower seal(s) had failed and oil was spread throughout the general area. After replacement of the gear case and slider, and during calibration, I found the lid lock errored at least once. Automatic mode and manual testing showed the lock not failing again. Customer mode showed the failure intermittently and the lid lock will need to be replaced. Office to order part. No leaks observed during service. ; ordrng 1 W10861642 (Latch)"

"Arrived on site to inspect wall oven temps. Upon further inspection, the customer advised that they recently had their one year inspection and was told their oven was off temps. Using my multimeter, I placed my thermal couple in the center of the middle rack and tested on Baker at 350 degrees on Standard Multirack Bake. My preheat temp was 432 degrees. Next three readings were 321, 421 and 319 for an average temp of 353.6 degrees. I made recommendations for use and care and no repairs needed at this time, job completed."

"Gate #9251. Arrived on site for unit making a loud noise about 4-5 times a day. Confirmed unit is making ice proper. Good frost pattern when testing cooling. Compressor was burning hot to touch, suspect bad start is creating buzzing noise. Recommend new compressor. Office will cal to reschedule. Customer said they may just want a new unit, referred back to store or builder as all we can do is repair. Customer said to schedule and they will contact Store. ; ordrng 1 WPW10605286 (Compressor) and 1 W11506635 (Coupler) and 1 W10843121 (Drier)"

Arrived on site for washer not filling or completing cycles. Upon arrival found f8e1 in diagnostics. Found drain hose not raided and causing water to flow out of uni5 as it filled. Instruc5ed customer to add a pvc stand pipe to sit hose in to prevent siphoning. Unit works as designed. No parts installed call complete

Arrived on site to install previously ordered parts. Replaced thermostat WP3387134 and leveling feet W11025920. Test unit and observed heating cycles. Unit is operating as designed. No gas leaks present at this time. Job complete

Arrived on site for a washing machine that is not running through cycles. Inspected unit and work area. The customer advised the machine seems to run the entire load but that the clothes arent getting washed and that they think that theres an issue with the agitator. I gained access to the agitator and found the agitator completely loose and not sitting properly on the driveshaft. I removed the agitator and found that the inner spine was completely fine. I reattached the agitator in test of the unit. Found the unit working and operating as designed. Around the units are an auto test in the unit works perfectly. Call complete.

"Arrived on site for unit not starting cycle. Upon arrival, we ran the washer and found to flash error message for wash motor. Replaced pump and motor assembly. Tested unit and now unit is functioning as designed. No water leaks present at this time. Job complete"

"Arrived on site for unit making loud noise. Upon arrival customer mentioned about ice build up on the damper vent and relayed a video of the noise. Upon disassembly of the control damper, we found the mechanism stuck halfway open. We replaced the control damper assembly and tested. In addition, customer was experiencing weak cooling issues in the RC. We found both RC gaskets were faulty. Replaced gaskets. Tested unit and now unit is functioning as designed. Job complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the upper limit switch failure, I removed and replaced the switch and tested. Unit is operating as designed. Customer advised that the start switch has been giving problems as when they press the button, the unit wont start. I removed and replaced the start switch assembly and retested and unit continues to operate as designed. Job completed. W10813586. WP777811"

Arrived onsite for odd timer symptoms with ticking but not operating intermittently. Replaced the timer. Unit is now operating as designed. WPW10185992

"Arrived and installed previously diagnosed vent(W11649995), control(W11646927), gasket(W11483553) and valve(W11434044). Unit working as designed. No leaks detected. Job complete."

"Arrived on for dryer being too hot and having long dry times. Verified unit is getting hot as the vent is restricted. Removed from wall. Verified restriction is in the wall to roof. Advised customer I am leaving disconnected to prevent fire, refer to vent cleaning, Called tech line to document, Sr#7738963243"

"Arrived on site with new door and lights. Replaced freezer door, replaced left side drawer door. Replaced lights. Used adhesive to fill gap between drawers. Verified operation. Call complete."

"Arrived on site to inspect unit for not washing. Found error code F1e2, and unit attempting to start as soon as plugged in. Removed error code placed unit into diagnostic ran test cycle unit shut off when got to spin cycle, calibrated unit, unit shut off again. Checked resistance to motor both sides within range at 4.2 and 4.3 ohms. Found drain pump reading correct ohms at20. Control replaced previously is faulty. Will need to order new control and capacitor and return. Office to reschedule. ; ordrng 1 W11116590 (Control) and 1 W11395618 (Capacitor)"

"WRS315SDHM12 Arrived to install previously ordered parts. I installed the MFG approved couplers and tested. During the installation, I noted the condenser fan not running and further inspection revealed the lower pan to the right to the fan and the fan housing, were badly smashed up, into the fan blades and completely stopping condenser fan operation and it could be easily assumed the fan did not work since the installation. I was able to correct all metal deformation and test. The fan was fully operational and the prior contact and fan motor lockup, was corrected. No leaks observed during service."

Arrived on site for a dishwasher that has broken tracks. Inspected unit and worked area. Customer advised the issue is with the bottom rack rollers. He advised that they keep breaking off and he cannot get them back on. I did confirm the customers complain and found the roller wheels broken. I replaced the wheel assemblies and tested the unit. The unit is working and operating as designed. Call complete. W10195416

"Arrived on site for a washing machine that wont turn on. Inspected unit and work area. I found the flooring for this unit, completely unlevel, where the right hand side of the washer was approximately 4 inches higher than the left-hand side. The unit was unplugged and immediately upon plugging in the unit, I found the unit go into a drain. I canceled out the cycle and ran the unit through diagnostics. I found an F0 E5 (off balance load) error code. I adjusted the feet on the washer to try to level it out and was not able to completely level out the washer due to the flooring. The customer advised that they had just moved the washer out from another room and that they are planning on redoing the floor in this room. I advise the customer that the flooring was causing the basket to lean against the left hand panel and was causing off-balance issues due to the unit not being leveled. I ran the unit through an auto test and the unit ran and operated as designed. Call complete. No parts were replaced."

Arrived onsite for freezer gapping causing condensation issues. Adjusted upper door hinge for proper alignment and good seal. All check good.

"Arrived on site to test unit for IM producing sheets, dispenser not working, and ice container cracked. Inspected unit found IM stuck in position and not activating. Also found cracked ice container. Replaced ice maker (W11557001) and ice container (W10910401). Activated IM in diagnostics, IM harvested properly but did not fill. Activated dispenser but found water pressure high, will need to order inlet valve and secondary valve, also will need to order water line to install pressure regulator. Dispenser is mechanically failing as well. Will order additional parts to ensure completion. Ordering parts, rescheduled for 05/06. Customer would like earlier appointment if cancellation occurs. ; ordrng 1 W11251709 (Water dispenser paddle) and 1 W10672578 (Torsion spring) and 1 W11227946 (Dispenser wall) and 1 W11535162 (Dual valve) and 1 W11312191 (Inlet Valve) and 1 WPW10238091 (5/16 tubing) and 1 WPW10238092 (1/4 tubing) and 1 WP2300868 (5/16 coupler) and 1 WP2198677 (1/4 coupler)"

"Arrived on site for washer not performing normally . Ran diagnostics no error codes . Unit kick out of diagnostics for first 3 times when going into agitation or spin . Next two times it completed both tests but led on control would strobe . Ran calibration,kicked out once completed twice . Same strobing on control. Ordering harness ,cap, motor ,actuator,control . Call to set return ; ordrng 1 W11497303 (Motor) and 1 W11481722 (Actuator) and 1 W11428524 (Cap) and 1 W11665967 (Lower harness)"

"Arrived on site to replace previously diagnosed RC door, attempted to remove the black stain on liner with no Success replaced RC door and badge, door is in perfect condition with no stains or dents, job complete, replaced W11223753, LW11037738"

"Arrived on site to test unit for error codes. Tested unit found F3E3 error code present. Will need to order inlet thermistor and additional parts to ensure completion on return visit. Ordering parts, rescheduled for 05/02.; ordrng 1 WP8577274 (Inlet Thermistor) and 1 280148 (thermal cut off) and 1 WP8557403 (Hi-limit t-stat) and 1 WP3387747 (Heating element)"

"Arrived on site to test unit for not starting cycle/ no water. Tested unit found valves were closed. Opened valves and tested, unit is now filling with water. Unit is running as designed, no parts installed, no leaks detected, job complete."

"On arrival verified complaint of unit shaking, replaced previously diag parts of bad basket. Still has a wobble needs gearcase. Ordering 1x W11449840. Rescheduled for 5/2 installed w11513243; ordrng 1 W11449840 (Gearcase)"

"Arrived on site for thin to no ice. Ran diagnostics pump not se ding power to valve,ran normal cycle weak water flow from valve,replaced defective pump and valve ran diagnostics all test passed checked connections no leaks. W11542867,w10881366"

"Arrived on site. Found a,defective shelf assembly ordering a new shelf; ordrng 1 W11455383 (Shelf)"

"WCG55US0HS05 Arrived to install previously diagnosed and ordered part. I removed and replaced the gas assembly and verified correct knob height and adjustment. The unit operated as designed and I performed a full leak test with fluid. Finding no leaks, I reassembled. Operational test good."

"WRS315SDHM08 Arrived to inspect ice within cabinet and door closing noise. I found the top right it the FC would not seal. The issue was due to the machine incorrectly set during installation and after correcting the roller height, the issue resolved and the door sealed. The dispenser dripped after dispensing and I was able to correct the issue. No leaks observed during service."

"Arrived on site for refrigerator ice bucket freezing. Customer says water works since she changed the filter, it only last about 3 weeks. Customer had icemaker off. Turned on and tested. Passed test with no error codes. Fan is working. Replaced filter housing and water valve. Found stored pressure when filter was removed. Advised customer if problem continues then water pressure is too high and will need to be reduced. Call complete"

On arrival verified complaint of unit not lighting. Replaced burner caps per previous diag. Spoke to MS for approval. Verified unit now lights correctly Job complete. Installed w11579391

"Arrived on site for unit not installed properly. Upon arrival found customers cabinets had been repaired by personal handyman. Unit is installed properly. On this visit, the primary issue was that the mid spray arm will interfere with his large plates when placed on bottom rack. Showed customer how to adjust the top rack by lifting on lever in order for larger plates to be stored on bottom rack. Unit is functioning as designed. Job complete . No parts installed."

"Arrived on site for drawer not sliding in and out correctly. Upon arrival,test unit and found the left side is the issue. Removed drawer to inspect the slides. The slides appear to be good and move correctly. Found that with drawer inserted the left slide and rail are too tight. Need to order drawer assembly. Office to reschedule.; ordrng 1 WP9763646 (Drawer assembly)"

Arrived on site for refrigerator not cooling low ice production. On inspection the Rc was 43? and the Fc was 6? found 2 small air gaps on the fc door and found the condenser was 75% clogged. Clean the condenser and I found a small layer of frost on the back fc evap cover. It has been 3 weeks since the last tech was out and from his notes I installed a control board in the unit. No water leaks detected during service. AW11558182

"Arrived on site to test unit for poor heating and outdoor smell, no burn smell. Tested unit found thermistor is reading open, will need to order thermistor for return visit. No parts installed, ordering parts, rescheduled for 05/03.; ordrng 1 WP8577274 (Thermistor)"

Arrived on site to test in it for console loose. Secured console correctly test unit and unit test goodJob complete. NO PARTS USED.

"Arrived on site for a dryer that is not tumbling. Inspected unit and work area. The customer advised that the unit will turn on, but that the drum does not turn. She stated that they had tried to work on this previously, but I had been unsuccessful at this point. I did find the dryer not completely reassembled. I turned on the unit and confirmed that the motor was running but the drum was not turning. I spun the basket by hand and found the basket spinning properly. I gained access underneath and found that the dryer motor had completely broken apart where it holds the belt. I replaced the motor and when I went to reassemble the unit, I found that the two bottom clips on the front panel and one of the upper clips was missing. Spoke to claims and was advised to go ahead and order them. Ordering parts and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 2 W10854425 (Bottom clips)s and 2 WP98234 (Upper clips)s"

On arrival verified complaint of unit not completing cycle. Visual inspection of gearcase shows no debris or oil. Ran error codes and found long fill error. Ran diag cycle and cold valve is not filling correctly. All other component are operational. Ordering 1x W11210463 water valve. Reschedule for 5/2 no parts installed today. ; ordrng 1 W11210463 (Water valve)

"Arrived on site for dryer with broken timer. Upon arrival found timer and knob broken. Replaced w11675852 knob, and w11685947 timer. Tested u it and found dryer working as designed. Call complete"

"On arrival verified complaint of not washing. During course of disassembly tech broke upper rack adjuster. Ordering 2x adjuster. Reschedule for 5/2 no parts installed. Unit needs right side adjuster, sump assy, and drain pump. ; ordrng 2 WPW10546503 (Upper rack adjuster)s"

Arrived on site for a washing machine that has a broken strike. Inspected unit and work area. I did confirm the customers issue and found the strike broken. I replaced the strike and tested the unit. The unit began to work and operate as designed. Call complete. W11457841

"Arrived onsite for range tripping breaker. On inspection the range breaker shares the circuit with the MW, you could not run both of them at the same time or the breaker will trip. Took the extension cord to another outlet and plugged the range in and it tripped that breaker. Gain access to the back of the range and unplugged the convection fan and the spark module. Now both worked at the same time. Plugged them back in and still both were working. Put the back cover on and the issue repaired. Took the back cover off and it all worked again. I found that the cover was found the unit out. I moved the line that was causing the ground and it fixed the issue. No parts were used and no gas leaks detected during service."

Arrived on site for dishwasher not turning on. Upon arrival found ui display failing. Couldnt enter diagnostics. Found ui corroded and replaced it(w11660284). Found no leaks from vent. Console was coming unglued and allowed moister in. Tested unit and Found dishwasher working as designed with no leaks. Call complete

"Arrived on site to replace harness diagnosed on previous trip. Removed damaged harnesss replaced with new harness. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11643701"

"KDTM704ESS2 Arrived to inspect leak. I found the source at the upper spray arm tubing connector at the distributor. It was not engaged and after flipped up just enough to disengage the distributor, was able to be pulled out without full normal rotation. I corrected the tube installation and tested multiple times, without fail. Operational test good, no leaks observed during service."

Customer wasnt aware issue wasnt covered under previous warranty. No service preformed. Call complete

"Arrived onsite for previously diagnosed parts. On inspection I pulled the back of the unit off and tested the components that support the heating element, and they are are testing good. I installed motor and blower wheel and tested the unit. It did not heat after installing the motor. We back to trouble shooting and traced the issue to the timer. Installed the timer and the unit started to heat. While the drum was spinning there was a high pitch squeal. Installed the repair kit with wheels, belt and pulley. The unit is operating as designed. WP3976580 4392065 WP694089 279827"

Arrived onsite and found error codes from the water being turned off. Turned water on. Unit now operating as designed. All checks good. Ran calibration. No parts.

"Arrived on site to inspect dishwasher door not closing. Upon further inspection, I tested the door operations and found it would stick and not close properly. I gained access to the door latch and strike and adjusted and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for ice being wet and not making enough ice. Found ice in back melted. Up front looked normal. Advised customer ice melts and is wet but it should not melt down in back. During operation I caught unit overflowing during fill. Replaced water level sensor/recirculating pump again. Verified operation. Call complete. W11542867

Arrived on site for washer leaking . Found water is filling tub when not in use . Found one of valves on log isnt closing properly . Replaced valve WP22003245. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete

"Arrived on site to test unit for water leak, tested unit it found ice sheet forming on the bottom of freezer do to clogged drain causing water leak, thawed out drain and removed factory plug, water is now draining properly unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to diagnose refrigerator not cooling. On arrival customer had mentioned that only milk had spoiled early, and they had seen condensation building on things like salads. Since ticket was put in the unit started working correctly. I found the RC was fully loaded with items and back wall had stuff completely full. I advised they must clear air gaps to allow for proper cooling. No issues found at time of service. No parts used."

"Arrived on site for ice machine not making ice. Upon arrival confirmed issue. Found valve, all pumps, and compressor and condenser fan running. Found a hissing noise coming from evap coil and vapor coming from it. Found sealed system had a leak and wasnt pumping refrigerant through system properly. Will need office to reschedule once availability of parts and autho is known/received. Ordering WPW10605286 compressor, WPW10218037 evap plate, W10843121 non uv drier, W10913906 access valve,; ordrng 1 WPW10605286 (Compressor) and 1 WPW10218037 (Evap plate) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve)"

"WRS325SDHZ08 Arrived to inspect ice blockage. The customer had defrosted the unit prior to my arrival and I inspected. The defrost system worked as designed within service test mode and the thermistor was within one degree of the measured temperature. I found the plug for the defrost and evap fan assemblies loose and corrected. I reseated all connections within the unit and inspected the cabinet and door seals. The RC door was out somewhat farther at the top inner corner and light could be seen through it, but it was not a large amount. I found excessive gapping at the door openings and sealed. Correcting the squaring of the machine, corrected the door mismatch issue, but I do not think that was the cause of the icing. The customer will contact us if the issue persists and it has been occurring at approximately 6-8 week intervals. No leaks observed during service."

Arrived on site to install previously diagnose parts. Inspected unit and work area. I replaced both slides and reassembled the unit. Found the unit working and operating as designed. Call complete.

Arrived onsite for ice maker not producing ice in timely manner. On inspection the ice maker passed all the test. The fc was 2? before the door was opened. I looked at the condenser and it was clogged I open the fc door to remove the bottom cover off and found the condenser was 95% clogged. Once the door was open the fc temp went to 11? and never went back down for 10 minutes. I cleaned the condenser and with in 10 minutes it was at -2?. I found air gap on the moulin and in the ice bin door. Ordering an ice bin door and moulin. No water leaks detected during service and no parts were installed. ; ordrng 1 W11624997 (Gasket) and 1 W11171728 (Ice bin door) and 1 W10806457 (Moulin)

"WOC54EC0HS20 Arrived to install control. I found the root issue to likely be and incorrect installation that will require spacers to prevent the front vent from causing the unit to severely lean back into the cabinet, forcing the sides forward and preventing positive interlock action. This issue likely damaged the controls and will need to be corrected prior to control replacement. The microwave door had to be pressed on to get the lights to shut off, as well and is an indication of the issue. Office to order interlocks and set return service with tech GCO.; ordrng 1 W11033422 (Interlocks) and 1 GCO (GCO)"

"Arrived on site for a washing machine that has a broken basket. Inspected unit and work area. The customer advised that it seemed like the clothes werent spinning out fully on every cycle, and that it might be caused due to the basket due to the shaking of the unit. I tested the suspension and found the suspension was good. I did find the unit level and checked the basket hub assembly. I did not find the basket wobbling with the hub assembly attached indicating that was good. I ran the unit through diagnostics and found an F2 E1 (UI stuck key) error code indicating that a button had been pressed for more than five seconds. I ran the unit through an auto test and the unit ran as designed. The customer stated that they have been washing since they called in for service but that theyre just not able to wash big loads. I asked the customer what types of big loads they were talking about and they were mentioning about, a mattress, cover and blankets. I did advise the customer that those types of loads can cause off-balance issues due to uneven weight distribution around the basket after the unit is done agitating. I did advise the customer that light loads and heavier bulkier loads can cause off balance issues due to that weight in-distribution. I did explain that this is normal operation and that the unit is working and operating as designed. Call complete. No parts were replaced."

Arrived on site to test unit for unit giving F9E1 error no draining. Test unit and drain motor working correctly. Found inlet not reading the unit draining. Will order new inlet office to reschedule ; ordrng 1 W11535094 (Inlet)

Arrived on site to test unit for unit leaking from door. Test unit and found unit over sudsing making unit leak. Advised customer to run unit 2 times before using soap again to help soap dissolve. Job complete. NO PARTS USED

Arrived onsite and icemkaker bin is full. Unit is now operating as designed. No parts.

Arrived on site for dryer not heating. Upon arrival verified there was a clog in venting of home. Also found element element broken. Replaced element wp3387747. Tested unit and found dryer heating. Instructed customer to have a dryer vent cleaning down to prevent further failure before using dryer. Call complete

Arrived on site to diagnose dishwasher that is leaking from the front left corner of the unit. Tested unit and confirmed a leak coming. Removed door panel and spotted a leak coming from the bottom left corner of the dispenser. Removed dispenser and straightened out panel. Retested ane confirmed there is no further leak present. If issue returns we need to replace the inner panel with the dispenser. Repair completed. Parts used - W11412300.

On arrival verified complaint of not cooling RC section. Found RC section evap is frozen. Per SP ordering 1x W11457241 service kit. Unit will also need a new ui as the display is going out. Reschedule for 5/2 ; ordrng 1 W11457241 (Service kit)

Arrived on site for washer needing tub. Upon arrival reconfirmed failure and installed tube w11172199. Tested unit and found it working as designed with no leaks. Call complete

Arrived on site to test unit for unit not working. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete. W11460946

"Arrived on site. Replaced main control,removed freezer evaporator cover,defrosted ice from vents,replaced glides,replaced the freezer door for a 2nd time due to a defective freezer door. Ran diagnostics all tested passed icemaker passed harvest and filled with water. W10815701,w10839793,wpw10675033,w11668672"