We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Cedar Creek, TX 78612
Cliff
Job Details: 06/01/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump locked up and it will need to be replaced to complete repairs. Office to set return appointment. Also ordering heater in case needed.; ordrng 1 W11416362 (Pump) and 1 W11537778 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Austin, TX 78745
Kevin
Job Details: 06/01/2022
"Arrived on site and inspected refrigerator and found waterline to freezer icemaker has ice blocking the end of it, took one picture. spoke with techline icemaker and incoming water line have already been replaced. Techline said either water pressure or valve is the only variable left and requested that valve be changed. Prescreen valve did not arrive in time for service call and will need to be re-ordered SR 7733780065; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Round Rock, TX 78681
Gerry C
Job Details: 06/01/2022
Arrived to instal previously diagnosed and ordered parts. I found the burner head did not match and I verified the part number that subbed. I am submitting this issue to parts research to obtain the correct type of burner head. No gas leaks detected during service. ; ordrng 1 W11352018research (Part research)
We serviced a
WHIRLPOOL OVEN
Model RBD305PRS00
Near Austin, TX 78733
Leonardo
Job Details: 06/01/2022
Arrived on site to test unit for no display and buttons not responding. Unit is getting voltage light coming on but some buttons not responding and no display at all. Ordering new control board and ui office to reschedule ; ordrng 1 8304248 (Ui screen) and 1 8303883 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Georgetown, TX 78626
Gerry C
Job Details: 06/01/2022
"Arrived to inspect continued condensation on the FC gasket and damper is rattling again. I contacted the tech line again to report the mullion overlap at the top of the unit, there is substantial gapping at the bottom as well, and spoke with mfg tech Rich. I advised of my current and prior findings and that the attempted mullion adjustment did not correct the issue. I took multiple photos and saved them. The mfgs system was down and there could be no notation and I was told it could be down for a long time today. We will have to contact them in absentia, or return later. No leaks observed during service. ; O-emld tckt"
We serviced a
GE REFRIGERATOR
Model PYE22PSKBSS
Near Buda, TX 78610
Justin
Job Details: 06/01/2022
"Arrived on site for a refrigerator not cooling properly, making a loud noise, and getting ice build up. Upon arrival the customer had a video of the noise and it sounded like a fan on ice. I checked temps and found the FC at 10?F and the RC at 54?F. Upon further inspection I found significant ice build up on the evap cover and a sheet of ice on the bottom of the RC. I gained access to the drain hose in the back of the unit and found it clear. This indicates the need to replace parts per the GE service bulletin for fan issues. Ordering fan service kit and software update for the unit. I advised the customer on leaving the unit unplugged for 48 hours before service to thaw unit. Office to reschedule. ; ordrng 1 WR49X32042 (RC Fan Kit) and 1 WR98R4546322 (Software Update)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/01/2022
"Arrived on site to install previous diagnosed part. Removed RC door and installed new. Assembled door and found UI panel damage. Will need to replace panel. Performed diagnostics mode and tested ice maker and water dispenser operation. All tested good, no water leaks detected during service. Office to schedule return when ETA is available on UI. ; ordrng 1 W11227909 (Ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Horseshoe Bay, TX 78657
Lou
Job Details: 06/01/2022
"Arrived on site to inspect dishwasher spray arms not spraying. Upon further inspection, I placed the unit in diagnostics showing error code F7E1, F10E2. Cleared the codes and continued with testing. Unit filled with water and the motor failed to come on (F7E1). The dispenser, drain pump and element all operated as designed. I advised the builder of my findings and will need to order the sump/motor assembly, main control & vent. I advised that the motor assembly is currently OOS I advised that someone from our office will keep them updated weekly on the status. No water leaks observed during service, office to schedule return service due to the availability of parts.; ordrng 1 W11416362 (Sump/motor assembly)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Cedar Park, TX 78613
Vincent
Job Details: 06/01/2022
"Arrived on site for to inspect freestanding ice machine, I had previously replaced the recirculating pump and and drain pump. Looks like the recirculating pump is dead wont circulate the water trough the evaporator plate. Will need to reorder new pump. Office to order parts and reschedule to return 06/08/22 Am. No leaks observed during service.; ordrng 1 W11542867 (Pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Leander, TX 78641
Vincent
Job Details: 06/01/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint not making ice. Inspected icemaker and set it to test and was harvesting just fine but not dispensing water. I then removed ice maker and found big block of ice on the water fill guide and also tube was frozen. Theres a service pointer to fix this issue, Technical Service Pointer #: W11560805 and Replace the ice maker (W11397137), fill tube (W11395429), and water valve (W11455388) and return to Whirlpool Plainfield for analysis, per the Whirlpool Parts Policy. Office to order parts and reschedule when parts are available. No leaks observed during service. ; ordrng 1 W11455232 (Ice maker) and 1 (W11395429), (Water tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Leander, TX 78641
Vincent
Job Details: 06/01/2022
"Arrived on site for refrigerator, inspected unit and work area. Ice bin container was frozen stuck and the release button was jammed. Will need new ice bin and new ice door with gasket. Office to order parts and reschedule to return. No leaks observed during service. Office to order autho. ; ordrng 1 W10702031 (Ice Door)"
We serviced a
GE REFRIGERATOR
Model ZISS420DRJSS
Near Austin, TX 78746
Luis
Job Details: 06/01/2022
"Arrived on site for no cool. No frost on evaporator,checked low side pressure reading 0 with no frost,weak condenser fan motor compressor extremely hot to the touch diagnosed unit will need a new compressor,uv drier and condenser fan motor job needs 2 hrs; ordrng 1 WR87X10111 (Compressor) and 1 WR60X24484 (Blade) and 1 WR60X10209 (Condenser fan motor) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve)
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC1
Near Buda, TX 78610
Kevin
Job Details: 06/01/2022
Arrived on site and found front panel of machine is dented near nameplate. A new front panel and nameplate will be needed; ordrng 1 W11325570 (Front panel) and 1 W10908007 (Nameplate)
We serviced a
WHIRLPOOL WASHER
Model KDTM404KPS0
Near Buda, TX 78610
Kevin
Job Details: 06/01/2022
"Arrived on site and found saved error codes 10/2 vent wax motor 7/1 wash motor failure, 9/1 not draining, 8/2 fill valve electrical fault. Started diagnostic cycle and no water enters, no water in float switch. could only confirm that drain pump will remove any water that is manually poured into dishwasher. Replace vent motor first then attempt diagnostic cycle again. Will also bring back several other parts as back up; ordrng 1 W11416362 (Wash motor) and 1 W11412291 (Drain pump) and 1 W11434044 (Valve) and 1 W11410066 (Control) and 1 W11568793 (Harness) and 1 W11416460 (Vent motor)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS11
Near Austin, TX 78750
Wesley
Job Details: 06/01/2022
Arrived onsite and found after a little heating the support wheels will begin to squeal vibrate periodically against the glass plate causing a hi pitched squeal vibration like wet finger on the rim of a wine glass. Advised customer that prior experience with this symptom confirmed that the issue is not the turntable motor and is the turntable plate and support. Advised that new pieces are likely to develop the same symptom even if replaced. Customer insisted on replacing hardware. ; ordrng 1 W11373838 (Cook tray) and 1 W11110134 (Support)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near New Braunfels, TX 78132
Andrey
Job Details: 06/01/2022
"Arrived on site to replace previously diagnosed control, damper and filter head, replaced parts tested unit, found that the reservoir water line is also damaged and will need to be replaced, ordering part, office to reschedule ; ordrng 1 W11229977 (RESERVOIR)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS00
Near Austin, TX 78732
Wesley
Job Details: 06/01/2022
Arrived onsite for upper most part of the freezer occasionally defrosting slightly. All operating as designed at time of service. Advise customer that recommended repair would be to replace the HV control and the updated ui. calling kitchen aid to discuss repair options. ; ordrng 1 W11467023 (Ui)
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Austin, TX 78732
Wesley
Job Details: 06/01/2022
Arrived onsite for failed sealed system. Already repair attempted by other certified company. Advised customer on needed parts. Ordering sealed system part and returning to repair; ordrng 1 W10309988 (Compressor) and 1 WPW10239732 (Fc evap) and 1 WPW10643261 (FF evap) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HBS00
Near Liberty Hill, TX 78642
Kimo
Job Details: 06/01/2022
Arrived onsite to install properly diagnosed pats. Upon arrival I installed the new door but found that there was some damage in the top right corner. I am ordering 1x right rc door black ss. Office to reschedule. ; ordrng 1 LW10864694 (Right side door)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FCGM181RQBB
Near Pflugerville, TX 78660
Matthew
Job Details: 06/01/2022
Arrived onsite for frigid leaking into cabinet. Upon inspection found heating element bowed out melted part of the drip tray and the drain spout is broken. Will need to order and replace the condensate drip pan. Office to reschedule ; ordrng 1 216377000 (Condensation drip pan)
We serviced a
JENN-AIR RANGE
Model JDSP536HL01
Near Briarcliff, TX 78669
Brandon
Job Details: 06/01/2022
"Arrived onsite to replace manifolds, after replacing, unit still had a gas leak. Ordering tubes.; ordrng 1 W11320154 (Tube) and 1 W10892370 (Tube) and 1 W10892443 (Tube) and 1 Cnote (Office to reschedule) and 1 Cnote (2 man job)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Austin, TX 78738
Kevin
Job Details: 05/31/2022
"Arrived on site, customer is concerned loading go is not working properly. Used diagnostic cycle test 16 to confirm detergent pump is operating normally. Alternatively discussed that this load and go is not desired pods can also be used. Washer is operating properly at this time, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78745
Luis
Job Details: 05/31/2022
"Arrived on site for door issue. Found door not sealing correctly,removed kickplate adjusted door reinstalled kickplate tested door operation good."
We serviced a
MAYTAG DRYER
Model MED6230HC2
Near San Marcos, TX 78666
Andrey
Job Details: 05/31/2022
"Arrived on site to replace previously diagnosed harness sensor and thermostat, replaced parts put clothes in from washer on a regular drying cycle dryer started on sensing counted down to proper drying time ran for 20 min, and cooling off cycle did not engage like before, unit is running as designed job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Austin, TX 78738
Kevin
Job Details: 05/31/2022
"Arrived on site and inspected oven and found thermal fuse has failed. After replacing thermal fuse took one picture of oven preheating and working properly, job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LWMA
Near Temple, TX 76502
Wesley
Job Details: 05/31/2022
Arrived onsite and replaced ice door parts to close gap. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Harker Heights, TX 76548
Wesley
Job Details: 05/31/2022
Arrived onsite and replaced the heating element. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Manor, TX 78653
Leonardo
Job Details: 05/31/2022
Arrived on site to test unit for unit not draining. Test unit and found clogged drain hose. Cleared drain hose test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78724
Leonardo
Job Details: 05/31/2022
Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78754
Leonardo
Job Details: 05/31/2022
Arrived on site to test unit for light not working. Test unit and found socket getting power but not turning light on. Replaced socket test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78724
Matthew
Job Details: 05/31/2022
Arrived onsite for dryer not advancing intermittent. Timer will stick and unit will have extended dry times. Called safety team for documentation. SR#7733725755. Recommended replacing timer. Replaced timer and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD6620HC3
Near Austin, TX 78738
Kevin
Job Details: 05/31/2022
"Arrived on site and inspected dryer and found it is heating but there is no airflow showing on airflow meter. Removed that hose from the rear of dryer and there is still no airflow. Inspected lint screen and found it has never been cleaned and is clogged, took one picture. Explained to homeowner that it is necessary for this to be cleaned regularly otherwise dryer will not operate properly. After clearing screen airflow meter is showing good, job complete"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS04
Near Lakeway, TX 78734
Kevin
Job Details: 05/31/2022
"Arrived on site and inspected oven and found customer experienced error code for door latch after running self clean. Cycle door latch motor in test cycle and found It is working properly but light switch is intermittent. Replaced door latch/ light switch Assembly and it is now working properly, job complete."
We serviced a
GE MICROWAVE
Model JVM1540SP1SS
Near Killeen, TX 76549
Wesley
Job Details: 05/31/2022
"Arrived onsite for structural and functional issues. Found microwave structurally compromised from rust and grease. Also found unit control amd hi voltage circuit compromised from cooking grease. Unit would need all new heating components and control and switches, but the structural integrity cannot be repaired. Unit not advisable to repair. recommended for replacement."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Lakeway, TX 78738
Kevin
Job Details: 05/31/2022
"Arrived on site and replaced all parts diagnose by previous technician. After replacement ran a calibration cycle and washer is operating properly. Collected remaining balance, job complete"
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Bartlett, TX 76511
Gerry C
Job Details: 05/31/2022
"Arrived to inspect washer not working. I found F8E1 stored in memory and I entered manual test mode. The unit had hot water, but cold would not fill, nor could the valve be heard. I found line VAC to the valve, but it showed as an open circuit and should have read around 1Kohm. I verified all other functions of the unit were present and the we no visible signs of gear case issues. I quoted the CX and then removed and replaced the valve assembly, flushing both the hot and cold for 30 seconds each prior to reinstallation. Th unit operated as designed in manual and automatic test modes. No leaks observed during service. Part ///93.18, /// S/C ///174.75. ///290.03 CC Auth# 44P43X"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near New Berlin, TX 78155
Andrew
Job Details: 05/31/2022
"Arrived on site to test unit for flames being too high, too low, yellow/orange and oven lint not working. Customer stated inspector found issues. Found surface burner flames were good but adjusted a bit. As far as orange flames I advised customer it happens more often on humid days as orange flames are just water molecules in the air burning off. Verified oven light receiving proper voltage 120vac. Attempted to install given bulb but new bulb is defective. Advised customer new bulb is needed. Unit is working as designed. No gas leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Seguin, TX 78155
Andrew
Job Details: 05/31/2022
"Arrived on site to test unit for excessive shaking and vibration. Found tub sitting against right front cabinet. Leveled unit, tested unit, unit now working as designed. Advised customer how tub sits in cabinet, vibration and shaking are normal. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model 79077483806
Near Austin, TX 78754
Leonardo
Job Details: 05/31/2022
Arrived on site to test unit for oven not working. Could not pull unit out due to wood floor in front of unit. Advised customer to get unit out so we can test unit. Collected ///139.99 for trip charge. Customer will call back
We serviced a
HOTPOINT REFRIGERATOR
Model HPS16BTNERWW
Near New Braunfels, TX 78130
Andrew
Job Details: 05/31/2022
Arrived on site to test unit for not cooling. Found unit is leaking refrigerant from top side of drier crimp. Current crimp would need to be cut off not leaving sufficient tubing to install new crimp. Called assurant and operator submitted unit for replacement as using is ///. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KBMS1454SSS1
Near Austin, TX 78746
Leonardo
Job Details: 05/31/2022
Arrived on site to test unit for unit making loud noise. Found noise coming from magnetron. Will need to replace magnetron capacitor and diode. Quoted customer ///389.90 for parts and ///316.50 for ///. Customer will talk to parents collected ///139.99 for trip charge.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near New Braunfels, TX 78130
Andrew
Job Details: 05/31/2022
Arrived on site to test unit for wash times changing and periodic wet sheets at end of wash cycle. Found no stored error codes. Ran diagnostics multiple times with no issues. Spoke with tech line and found all functions operating as designed. Advised customer on how unit senses loads and will adjust times accordingly. Customer also stated every-once in a while suds would still be present. Advised customer to use less soap as soft water is supplied to unit. No leaks detected. Job complete.SR#7733770253
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near New Braunfels, TX 78130
Andrew
Job Details: 05/31/2022
"Arrived on site to test unit for loud screech and not completing cycle. Found error code f0e7(load detected while running clean cycle). Advised customer to download app and connect unit to WiFi for software update per service pointer W11564098. Also found belt was slipping. Replaced cam and belt, tested unit, unit now working as designed. No signs of gearcase failure. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78744
Leonardo
Job Details: 05/31/2022
Arrived on site to test unit for door handle broken. Replaced handle and screws test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near New Braunfels, TX 78132
Andrew
Job Details: 05/31/2022
Arrived on site to test unit for leaking water from ice dispenser. Found cabinet and linear had a gap all the way around both FC and RC. Filled gap with silicone. No more moisture accumulation noticed at this time. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Lakeway, TX 78734
Kevin
Job Details: 05/31/2022
"Arrived on site and inspected dryer and did not find any saved error codes are. Dryer is running and heating properly. Customer says dryer stopped after running briefly but at this time dryer is working properly. Experience may have been due to close not interacting with moisture sensor, door not being closed entirely. Quoted if needed Control panel ///322.69, /// ///179.99. Job complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Elgin, TX 78621
Joe Z
Job Details: 05/31/2022
Arrived onsite to install previously diagnosed parts. Replaced capacitor and test unit . Unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Austin, TX 78750
David S
Job Details: 05/31/2022
"Arrived on site for frost being loud, leaking water, being hot in some places. I Inspected the unit and work area. I found the center mullion hot to the touch. I gained access to the compressor and found the condenser fan broken and not running. I tested the compressor and found it extremely hot to the touch. I spoke to the customer about replacing the condenser fan and motor, and that with how hot the compressor is and how long the unit has been without a condenser fan, the compressor will need to be replaced as well. The customer decided to purchase a new unit. They /// diagnostics fee with /// card autho 93399T total ///151.54."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDB00
Near Austin, TX 78727
David S
Job Details: 05/31/2022
Arrived on site to install previous diagnose part. I removed the freezer door and replaced it with new. I reassembled the unit and tested it. I found it working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Austin, TX 78703
Matthew
Job Details: 05/31/2022
Arrived onsite for washer going out of balance on every load. Upon arrival tested unit. Found suspension rods completely failed. Quoted customer service suspension set. Quoted 106.60 for parts and 226.25 for /// totaling 332.85 before ///es. Replaced rods and tested. Unit is now functioning properly. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL18IGX00
Near Austin, TX 78731
Matthew
Job Details: 05/31/2022
Arrived onsite for refrigerator not producing ice. Upon arrival customer stated that the ice maker began producing ice. Bin is half full. Ice maker tested good. Called tech line for assistance. SR#7733010787. Tech stated no service pointers or known issues. No recommended repair at this time. Customer will monitor.
We serviced a
LG DRYER
Model DLE7177WM
Near Austin, TX 78726
Matthew
Job Details: 05/31/2022
Arrived onsite to replace previously diagnosed parts. Upon inspection found it was front two rollers that were faulty. Replaced front rollers. Tested unit and unit is functioning properly. Customer tested unit and is satisfied. Job complete
We serviced a
WHIRLPOOL DRYER
Model MGDX655DW2
Near Austin, TX 78730
Matthew
Job Details: 05/31/2022
"Arrived onsite for dryer turning off, then back on on its own. Upon arrival tested unit. Could not get unit to duplicate on site. Customer stated unit will turn on and heat. Then completely shut down and after a while come back on. This happens a couple times throughout the cycle. Call tech line for assistance. Ran checks at wrinkle guard switch and tested good. Recommended replacing timer. SR#7733768647. Quoted customer 127.40 for parts and 209.99 for /// totaling 337.39 before ///es. Replaced timer and tested. Unit is currently functioning properly. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Niederwald, TX 78640
Justin
Job Details: 05/31/2022
"Arrived on site for an ice maker not making ice. Upon arrival the customer stated the unit starting working overnight, and that they did change the water filter the day before as well. I checked temps and found the FC at 3?F and the IB at 12?F. I then put the unit into diagnostics mode and found no stored IM error codes. I ran a IM harvest and found it ran through as designed. I activated the IB fan and found it ran as designed. I found the unit working as designed at the time of service. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW
Near Cedar Park, TX 78613
Vincent
Job Details: 05/31/2022
"Arrived on site for washer, inspected unit and work area. Unit had F2E2 error code stored. Tested unit and fallows tech sheet and needed a new UI. Replaced Ui and tested unit. Its now operating as designed. No leaks observed during service job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mustang Ridge, TX 78610
Justin
Job Details: 05/31/2022
Arrived on site for a dishwasher not draining. I found the dishwasher had water in the tub upon move in and has never drained. I gained access to the drain line at the disposal and found the hole on the disposal not punched out. I found the unit itself as designed. I informed the customer on my findings. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Austin, TX 78745
Justin
Job Details: 05/31/2022
Arrived on site for a dryer with no heat. I checked voltage at the wall and terminal block and found it good. I then gained access to the back and ohmd out all components. I found the thermal cut off bad. I quoted the customer for the part at ///57.36 and ///179.99 for service////. The total coming to ///256.93 after ///. The customer accepted. I installed the new cutoff and then test the unit. The unit is now working as designed. I collected the balance /// on CC. Call complete.
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Austin, TX 78739
Justin
Job Details: 05/31/2022
Arrived on site for a range with the small oven not igniting. I gained access to the back of the unit and found one of the molex connectors on the smaller oven control not seated correctly. I corrected this and then tested the unit. I cycled the oven on and off several times and found it igniting every time. I then preheat the unit to 350?F and found it reaching and maintaining temp. The unit is working as designed. Call complete.
We serviced a
LG WASHER
Model WT4970CW
Near Austin, TX 78739
Justin
Job Details: 05/31/2022
"Arrived on site for a washing machine leaking and filling the tub when not in use. Upon arrival the customer stated the unit is not filling, but there is a drip right under the right side of the dispenser when not in use. On arrival the issue was not occurring. I gained access to the valve and found the tube connectors rusting and a small cut forming on the right side tube. I then activated the valve in diagnostics and could not replicate a leak. Due to the customers description I quoted them for the valve, valve tubes, and connectors. The total for parts came to ///150.48 and ///224.75 for service////. The total coming to ///406.19 after ///. The customer declined. I collected the service fee of ///13.99 /// with check. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
Vincent
Job Details: 05/31/2022
"Arrived on site for dishwasher, inspected unit and work area. Removed kickplate to acces lower unit and inspect for leaks. Set unit in diagnostics and found stored error code F9E1, and ran a diagnostics cycle and found it leaking from diverter. Unit will need a new sump and motor assembly and heating element as its pretty bad. Quoted CX ///234.05 parts and ///255.75+/// ///////. CX has declined at this time. Collected /// ///139.99+///. Water leaks where present at the time of service. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model GT4175SPS
Near Georgetown, TX 78628
Vincent
Job Details: 05/31/2022
"Arrived on site for microwave, inspected unit and work area. Found push button to open door not working, I disassembled unit and found latch broken. Quoted CX on new one ///58.96 parts ///195.25+/// /////// CX agreed. Replaced new latch and assembled unit back together and tested. Unit is now operating as designed. Job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78641
Vincent
Job Details: 05/31/2022
Arrived on site to for dishwasher. Installed parts ordered. Tested unit and its now operating as designed. No leaks observed during service. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Jarrell, TX 76537
Gerry C
Job Details: 05/31/2022
"Arrived to inspect washability and door leaks. I found the CX was using tablets and there were signs of over-detergenting. I found no stored error codes and the unit had full operability through the test mode. I advised the CX on detergent type and amount, set the rinse agent to the proper amount and discussed purging the cold water from the hot at the sink, prior to use. No leaks observed during service."
We serviced a
LG REFRIGERATOR
Model LMXS28596S/04
Near Jarrell, TX 76537
Gerry C
Job Details: 05/31/2022
Arrived to instal previously diagnosed and ordered part. I removed the faulty ice maker and installed the correct p/n unit. It immediately ran through initialization and I advised the CX that it will produce as soon as the temperature gets low enough for ice production. No leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Leander, TX 78641
Vincent
Job Details: 05/31/2022
"Arrived on site for range, inspected unit and work area. At arrival I found the glass door sticking out. I went ahead and replaced it and its now operating as designed. No leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS
Near Leander, TX 78641
Vincent
Job Details: 05/31/2022
"Arrived on site for refrigerator, inspected unit and work area. CX provided me with main control they ordered. I made CX aware that there would be no warranty on any parts they provided. They agreed to quote for /////// ///259.99+/// I installed new parts. Job completed. No leaks observed during service."
We serviced a
SAMSUNG REFRIGERATOR
Model RF31FMESBSR
Near Georgetown, TX 78628
Lou
Job Details: 05/31/2022
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice bin stuck in the housing. Customer advised that they have tried for days to get the ice bin out with no success. I pulled the unit out and found condensation on the upper right corner of the back panel due to a void in insulation (photos). I advised the tenant of my findings. I attempted to remove the ice bin and was able to remove it and found a large amount of ice built up on the ice maker. Also found a gap in between the ice housing and the side wall which is allowing warmer air from the fresh foods section to enter into the ice house and create moisture/condensation and forming ice. I discussed the void in insulation issue with management and was advised to not go forward as issue is only going to get worse. I attempted to contact the owner and left a vm stating my findings. I contacted the office and requested someone contact the customer. SR made contact with customer and they want more details before they pay service fee. Office will need to follow up with customer next business day."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Georgetown, TX 78633
Lou
Job Details: 05/31/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the microwave interior bulb going bad, I removed and replaced the bulb and tested. Unit is operating as designed. I checked error codes in diagnostics and found none. Customer /// the remaining balance of ///193.78 with CC. Job completed."
We serviced a
KENMORE DISHWASHER
Model 665.12773K312
Near Georgetown, TX 78633
Lou
Job Details: 05/31/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the control panel, OWI sensor and main harness failures, I removed and replaced Sadi parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID MICROWAVE
Model WMH31017HS08
Near Taylor, TX 76574
Cliff
Job Details: 05/31/2022
Arrived on site to replace previously ordered parts for microwave. Replaced control and tested unit. Found all is functioning properly at this time. Grill had no issues and didn't need to be replaced.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Woodway, TX 76712
Jonathan M
Job Details: 05/31/2022
"Arrived on site for a dishwasher that is not draining. Inspected unit and work area. The customer advised that the unit works well for two weeks and then it stopped washing the dishes. Round the answer diagnostics and found an F7 E1 (single speed wash motor failure) error code. I ran the unit through an auto test in the unit would not re-circulate water if I did everything else. Replaced the pump and motor assembly and tested the unit. The unit began to work and operate as designed with no leaks present. Call complete.; (created new UIS, deleted prior attachment to UisID 230826)"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Burnet, TX 78611
Jonathan S
Job Details: 05/31/2022
"Arrived on site for refrigerator upper ice maker not producing ice. Inspected unit and work area. Found ice b///. Removed ice below full line. Performed diagnostics mode and tested ice maker operation. Found all components operating. Found customer did not flush filter when replaced. Spoke with customer on flushing water filter. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Round Rock, TX 78665
Kimo
Job Details: 05/31/2022
Arrived onsite to replace damaged refrigerator doors. Upon arrival I found doors dented. I replaced both doors and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78728
Kimo
Job Details: 05/31/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I installed new basket and hub and tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Hutto, TX 78634
Kimo
Job Details: 05/31/2022
Arrived onsite for rand oven not heating properly. Upon inspection I found that the back element was broken I quoted cx Parts///71.06//////174.75Total///245.81+///Customer agreed and I replaced the back element. And tested unit and found unit operating as designed. Cx pats /// with check. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS07
Near Hutto, TX 78634
Kimo
Job Details: 05/31/2022
Arrived onsite to install previously diagnosed pat. Upon arrival I installed new control and tested unit and found unit operating as designed. Job complete.
We serviced a
GE DRYER
Model DVL223EB1WW
Near Killeen, TX 76541
Tyler
Job Details: 05/31/2022
Arrived on site for dryer with knob that fell off. Upon arrival confirmed issue. Found dryer over all still functioning as well had dashboard and switch still intact. I quoted customer 26.74+///= ///28.95 for replacement of knob(wh01x10060) Customer declined stating she would have her son order knob plus some spares. Over all dryer is functioning as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2670XEM0
Near Round Rock, TX 78681
David S
Job Details: 05/31/2022
Arrived on site for ice maker not working. I inspected the unit and work area. I jumped the ice maker and found it had failed. I quoted customer for ice maker part ///189. /// ///214.99 plus ///. He agreed. I installed a new ice maker and tested it I found it cycling as designed. Customer /// /// with /// card autho 93HAUY total ///437.32. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Round Rock, TX 78681
David S
Job Details: 05/31/2022
"Arrived on site for burning smell. I spoke to the customer and found out the complaint is the display is out again. I inspected the unit and work area. I found the shelf the wall oven is sitting on has a hole cut out of it, not allowing the unit to vent properly. I also found the wall oven gasket flat and not sealing properly. I reshaped the gasket and spoke to the customer about the reshaping when it goes flat and about the shelf needing to be solid. I replaced the thermal fuse and tested the unit. I found it working properly. I called safety I received sr#7733737015, and advised them of my findings. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Burnet, TX 78611
Jonathan S
Job Details: 05/31/2022
"Arrived on site for refrigerator gasket not sealing. Inspected unit and work area. Found gasket side not touching FC door (see SD-QUICKPIC). Found FC door sealing and gasket is cosmetic look. Adjusted gasket with heat gun. Tested door operation. All tested good, no water leaks detected during service. Spoke with customer on user care guide."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5LHGXLB02
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/31/2022
"Arrived on site for garage refrigerator not cooling and intermittently tripping circuit breaker. Inspected unit and work area. Found unit on GFCI circuit, unit is designed for GFCI. Found only lights working in unit. Tapped thermostat and unit started running, indicating a failed thermostat. /// ///225.25, part ///97.84 plus ///. Customer approved estimate. Removed failed thermostat and installed new. Assembled unit and tested operation. Found unit working as designed, no water leaks detected during service. Spoke with customer on GFCI. /// /// on /// card ///349.74 CC Auth# 9349Y4"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/31/2022
"Arrived on site for washer making a grinding sound. Inspected unit and work area. Per diagnostics mode and checked fault codes, found fault F5-E3 lid unlock fault. Ran automatic test cycle and found all components operating, no abnormal sound occurred. Inspected gearcase and pulley. Found object stuck in motor guard. Removed object and corrected guard. Tested operation, all tested good. No water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Kyle, TX 78640
Andrey
Job Details: 05/31/2022
"Arrived on site to test unit for no drain, tested unit found drain pump just humming but not pushing water out, no kinks in line and no restrictions, replaced drain pump, tested unit unit now running as designed, no leaks detected job complete"
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Uhland, TX 78640
Andrey
Job Details: 05/31/2022
"Arrived on site to test unit for not running correctly, customer stated that flames are not even and rear right burner shuts off on low, adjusted all 4 burners, customer is happy with results, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS
Near Bee Cave, TX 78738
Luis
Job Details: 05/31/2022
"Arrived on site for no ice. Ran diagnostics diagnosed defective pump,replaced pump ran diagnostics all test passed"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS2
Near Austin, TX 78738
Luis
Job Details: 05/31/2022
"Arrived on site. Loud vibration noise,secured water valve tubing,adjusted all tubing in compressor compartment noise no longer present"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78738
Luis
Job Details: 05/31/2022
"Arrived on site. Diagnosed a defective led module,per service pointer replaced all led modules powered unit on all leds working as designed with new updated led modules. Service fee ///139.99 plus /// total ///151.54 ///181.54 CC Auth# 3334U4.S84638"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78738
Luis
Job Details: 05/31/2022
"Arrived on site for burning smell. Installed drain line to check unit ran diagnostics valve powered on,ran pumps,ran compressor let compressor and condenser fan run,no burning smell,checked all wiring no damaged wires or burning smell coming from unit. Called safety team with finding."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78745
Luis
Job Details: 05/31/2022
"Arrived on site for door issues. Found unit unstable and doors misaligned,adjusted bottom hinges and door hinge screw unit even and stable."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
Luis
Job Details: 05/31/2022
"Arrived on site for damaged door,replaced defective doors checked door seals good."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW
Near Uhland, TX 78640
Andrey
Job Details: 05/31/2022
"Arrived on site to test unit for ripping clothes during wash, tested unit found bolt holding agitator was a little loose and agitator had a rough spot, replaced agitator, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78758
Luis
Job Details: 05/31/2022
"Arrived on site for door seal issues. Found kickplate bowed out preventing door from closing,removed kickplate found frame damaged and metal cabinet damaged,uploaded pictures called tech support per tech support customer needs to contact whirlpool customer service Sr#7733766169"
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near San Marcos, TX 78666
Andrey
Job Details: 05/31/2022
"Arrived on site to replace previously diagnosed harness, infinite switch and burner, replaced parts, tested unit, unit is now heating and running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ00
Near San Marcos, TX 78666
Andrey
Job Details: 05/31/2022
"Arrived on site to test unit for no cool, customer stated that unit is running good now but last week it stopped cooling, tested unit in diagnostics, compressor activating every time, defrost heater is heating good, good frost pattern on evaporator no issues with unit at this time but may have a potential issue developing, advised customer to monitor and if issue arise again to call us back job complete at this time"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW0
Near Temple, TX 76502
Jonathan M
Job Details: 05/31/2022
Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer advised that are having to run the cycle 2 to 3 times in order to get her clothes dry. Tested the unit and found the unit heating in tumbling well had very little airflow. Use the vent tester kit to test the airflow from the dryer and found poor airflow for electric dryers. Removed the vent hose and found the unit showing proper airflow for all dryers. The customer used a leaf blower in a vacuum to blow out and suck out some of the land inside of there vents going outside. Tested the unit again and the unit began to work and operate as designed. Collected service balance of ///113.66 via /// card. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near San Marcos, TX 78666
Andrey
Job Details: 05/31/2022
"Arrived on site to install previously diagnosed brackets, installed mounting brackets, unit is now stable, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near New Braunfels, TX 78130
Andrew
Job Details: 05/31/2022
"Arrived on site to test unit for right RC door gasket issues. Found gasket ripped. Replaced gasket and formed with heat gun, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Temple, TX 76502
Jonathan M
Job Details: 05/31/2022
"Arrived on site for a washing machine that is not playing cycles. Inspected unit and work area. Because were advised the unit is going well Fallons and is shutting itself down. Test the suspension and found the suspension was good. Checked the basket and found the basket had been wobbling when you pushed up and pull down on it. Checked underneath agitator and found that I was completely stripped. Quoted the customer ///34.78 for parts, ///236.50 for /// and the service fee, and ///22.38 with ///. The customer agreed to the repair. Replaced the hub and tested the unit. The unit began to work and operate as designed. Collected service balance of ///293.66 via /// card. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Jarrell, TX 76537
Gerry C
Job Details: 05/31/2022
"Arrived to inspect no ice. I found the ice maker was stalled and I removed and replaced it. The unit cycled and filed as designed. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Jarrell, TX 76537
Gerry C
Job Details: 05/31/2022
"Arrived to inspect moisture in cabinet area. I found excessive gapping at both lower corners of the RC door opening, especially the lower right and I tamped the metal back into place and sealed with mfg approved sealant. I sealed the entire lower chamber and the sides of the upper and tested. The door seal started to work as designed and I could feel slight resistance when opening the unit from the corrected sealing. No leaks observed during service."