Near Austin, TX 78734
Richard
Job Details: 02/25/2021
DISHWASHER GE GDF520PSD1SS Arrived onsite for the dishwasher leaking water. During testing found that the solenoid on the valve is leaking water. Will need to replace water valve. Ordering parts and office to schedule ; ordrng 1 WD15X10015 (Valve)
Near Cedar Park, TX 78613
Wesley
Job Details: 02/25/2021
WASHER GE GDF520PGJ2BB Arrived onsite and installed latch but unit is still chiming to close door. Offering customer control replacement to repair. ; ordrng 1 WD21X24900 (Control)
Near Georgetown, TX 78626
David S
Job Details: 02/25/2021
MICROWAVE WHIRLPOOL WMH2175XVB2 Arrived on site for microwave not heating. I inspected the unit and work area. I pulled the unit from the cabinet and checked the magnetron. I found resistance to between the terminals and the chassis indicating the magnetron has shorted out.
Near Georgetown, TX 78628
Jonathan
Job Details: 02/25/2021
REFRIGERATOR GE CYE22TSHJSS "Arrived on site to install previous diagnosed part. Removed failed inlet valve and installed new. Per diagnostics mode and cycled water valve. Found unit working as designed. Customer had water filter on hand to replace. Removed failed water filter and installed new. Flushed water through dispenser. All tested good, no water leaks detected."
Near Austin, TX 78749
Luis
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site for dispenser issue. Found water leaking while dispensing water found tube not fully inserted to valve,installed tube fully to valve tested water dispenser good no leaks,tested ice dispenser working. Vacant unit turned water back off."
Near Dripping Springs, TX 78620
Andrew
Job Details: 02/25/2021
OVEN KITCHENAID KEBS109BSS00 "Arrived on site to test unit for no power. Found thermal fuse was no good. Replaced thermal fuse with truck stock fuse. Tested unit to 350, unit works good. Job complete."
Near Austin, TX 78738
Richard
Job Details: 02/25/2021
DISHWASHER KITCHENAID KDTE404DSS0 "Arrived onsite for the dishwasher leaking water. During testing found that the leak is coming from the brass fitting. Ordering parts and office to schedule. ; ordrng 1 W10685193 (Fitting)"
Near Buda, TX 78610
Andrew
Job Details: 02/25/2021
WASHER FRIGIDAIRE ATF6000ES1 Arrived on site to replace drive motor from previous diagnosis. Found unit was misdiagnosed. Unit needs motor control. Valve tested good. When put into diagnostics drive motor was not receiving voltage. Needing motor control(134743500) on return visit. No leaks detected. ; ordrng 1 134743500 (control board motor)
Near Liberty Hill, TX 78642
Tommy
Job Details: 02/25/2021
BUILT-IN M/W KITCHENAID KMBD104GSS01 Arrived onsite for microwave not heating. Upon arrival found unit control was communicating intermittently . Replaced and tested. Unit is now operating as designed. Job Completed.
Near Jarrell, TX 76537
David S
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for washer not powering on. I inspected the unit and work area. I found the unit powered on. I entered diagnostics mode and found no fault codes. I ran the unit through a diagnostics cycle and a calibration. I inspected the motor and gear case. The unit is working as designed job complete. No water leaks detected.
Near Cedar Park, TX 78613
Wesley
Job Details: 02/25/2021
DRYER MAYTAG MEDB855DC4 "Arrived on site found motor moving and belt in tact dru spinning and unit heating, however blower wheel is motionless. Ordering motor and blower wheel to repair. ; ordrng 1 W11448775 (Drive motor) and 1 WP697772 (Blower wheel)"
Near Georgetown, TX 78628
Jonathan
Job Details: 02/25/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven intermittently powering off and since storm issues has gotten worse. Inspected unit and work area. Found a film on UI. Performed diagnostics mode and checked fault codes. Found fault F6-E4 UI to control status. Performed factory reset and tested component activation. Cleared film from UI. If failure continues will need to replace UI. Informed customer to only use broil with door closed and attempt to avoid steam getting to UI. All tested good at time of service.
Near Spicewood, TX 78669
Richard
Job Details: 02/25/2021
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived onsite for the oven not working. During testing found that the thermal fuse was not good. Used my resettable fuse and found that there is 120 vac going through but the control panel is not coming on. Will need to replace thermal fuse, thermistor, control board, control panel. ; ordrng 1 W10864141 (Control panel)"
Near Jonestown, TX 78645
Lou
Job Details: 02/25/2021
REFRIGERATOR JENN-AIR JS42NXFXDE01 "Arrived on site to install previously diagnosed and ordered part. Due to the top left module in the RC going bad, I removed and replaced the module and tested and all lights are working he RC & FC sections.
Near San Marcos, TX 78666
Noah D
Job Details: 02/25/2021
DISHWASHER WHIRLPOOL KDTE204KPS0 "Arrived on site to inspect dishwasher for not working correctly, upon inspection found the dishwasher getting power. Ordering console. Office to reschedule ; ordrng 1 W11460947 (CONSOLE )"
Near China Spring, TX 76633
Jonathan
Job Details: 02/25/2021
DISHWASHER MAYTAG MDB4949SDH2 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced upper and lower racks and tested unit. Unit is not working as designed.
Near Waco, TX 76708
Jonathan
Job Details: 02/25/2021
DISHWASHER GE GDF510PGD4BB "Arrived on site for a dishwasher that was tripping the breaker and would not start a cycle. Inspected unit and work area.Found the unit breaker was off to the unit prior to coming in. Flipped on the breaker and found the breaker flashing red indicating it needed to be reset by pressing the test button. Reset the breaker and tested the dishwasher in a normal cycle. The unit filled, washed for 5 minutes, and drained three times for without any issue. I advise the customer that they just needed to press that button on there breaker box in order for that not to trip again. Customer is the new homeowner and did not know. Unit is working as designed. Call complete."
Near Harker Heights, TX 76548
Tyler
Job Details: 02/25/2021
MICROWAVE WHIRLPOOL WMH31017HZ4 Arrived on site for microwave needing previously diagnosed main control and bulb. I was able to install needed parts and reassembled and tested unit to verify all lights and other functions on unit are working as designed call complete
Near Temple, TX 76502
Tyler
Job Details: 02/25/2021
RANGE WHIRLPOOL KGST307HWH6 Arrived on site for range not functioning properly. Upon arrival customer stated that the front left and back right burners were not functioning properly would not always light she also stated that they had a hard time running the oven and the cooktop at the same time because it would pause the oven to shut down. Upon further inspection of the unit and found that the igniter inside the oven was starting to go a week and not allowing the gas valve to open up all the way because it was not allowing 120 V a pass-through it down to the valve I also found that the inner glass on the oven door was shattered due to age I also noted that the reason the top burners were not working properly is because theres a lot of salt buildup inside the gas lines around the offices on the top burners that I was able to clear to allow for proper gas flow to the top burners to where they would ignite properly
Near Leander, TX 78641
Wesley
Job Details: 02/25/2021
WASHER LG WM8000HVA "Arrived onsite and installed stator, unit is now operating as designed. Previous stator had failed as a result of normal wear."
Near Copperas Cove, TX 76522
Al
Job Details: 02/25/2021
FREEZER WHIRLPOOL WRF767SDHZ00 Arrived on site and inspected led lighting issues.Confirmed the complaint and found the freezer light was out causing the ff lights to flicker and go out.Removed and replaced light per service pointer.The other was DOA.Customer satisfied Job complete
Near Killeen, TX 76549
Al
Job Details: 02/25/2021
DRYER AMANA NED4655EW1 on a dryer with extended drying times.Ran unit and unit tumbled, heated and preformed as designed.I accessed the vent outside and found there was lint buildup causing the issues.Unit now works properly.Job complete"
Near Killeen, TX 76549
Tyler
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL GI5FSAXVY02 "Arrived on site for refrigerator allowing interior lights and cooling hardware to function but ui display continuously reboots. Upon arrival I tried entering diagnostics but couldnt get display to stay on longer enough before each reboot to run tests. I checked 12dc volts to display from high voltage board but found a continuous voltage drop as well as one of the relays loudly ticking without stopping. I tried replacing the high voltage board but to see if a stable connection could be supplied to ui, with new hv board I found stable 12 vaults was being supplied to ui. I attempted to run code program needed for units reset with new control but still was unable to get ui input to work from display. Will need to get ahs approval in order to repair hv control as display control kit. Office to reschedule once availability of parts is known; ordrng 1 W10740218 (Ui and touch pad contrl kit)"
Near Killeen, TX 76549
Al
Job Details: 02/25/2021
WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer issues.Customer advised the unit was stuck on sensing, so she held cancel and unplugged the unit and unit allowed her to wash again.I calibrated and tested the unit and unit tested as designed.Job complete"
Near McGregor, TX 76657
Jonathan
Job Details: 02/25/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for an oven that won’t turn off. Inspected unit and work area. Found unit under manufacturer warranty as the unit was just purchased last month. Unit was on bu not running prior to coming in. Placed unit in service diagnostics and found no stored error codes. Ran unit through several tests and found the unit turning on and off as designed. Went over user care guide and unit is working as designed. Call complete.
Near Killeen, TX 76543
Tyler
Job Details: 02/25/2021
DRYER WHIRLPOOL MEDB765FC0 Arrived on site for dryer making a squealing noise. Upon arrival I was able to verify that the squealing noise was indeed occurring and upon further inspection found that the idler Tinton pulley was broken off the bearings
Near China Spring, TX 76633
Jonathan
Job Details: 02/25/2021
REFRIGERATOR KITCHENAID KRMF706ESS01
Near Killeen, TX 76549
Tyler
Job Details: 02/25/2021
RANGE WHIRLPOOL WFE515S0ES0 "Arrived on site for range handle that fell off oven door. Upon arrival I found the door handle was still attached to the trimmed vent that holds door together but the trim vent itself had been stripped off the mounted screws holding trim in place. Also found that the door hinges were both not mounted to door well. I found screw holes were stretched out further and hadthat caused mounting screws of hinge to freely move from the door which could lead to the strain on trim vent. Will need to return with trim vent, screws and hinges, ; ordrng 1 WPW10310922 (Trim vent black) and 4 WPW10031790 (Screws)s and 1 WPW10299227 (Door hinge left) and 1 WPW10299224 (Door Hinge right)"
Near San Marcos, TX 78666
Noah D
Job Details: 02/25/2021
RANGE AMANA AGR5330BAB3 "Arrived on site to inspect oven for a broken bulb. Upon inspection found the upper bulb had popped during operation, replaced bulb and tested. No problems found. Complete"
Near Georgetown, TX 78633
David S
Job Details: 02/25/2021
DRYER LG DLEX2450R Arrived on site for dryer taking multiple cycles to dry. I inspected the u it and work area. I found the unit heating and tumbling. I inspected the moisture sensor and it checks good. I removed the dryer vent and found the air flow improved in the unit. I spoke to the customer about the unit and air flow. The customer needs to have the exterior dryer vent cleaned.
Near New Braunfels, TX 78132
Noah D
Job Details: 02/25/2021
RANGE KITCHENAID KFGC558JSS00 "Arrived on site to inspect range for not broiling, upon inspection found the right side broiler did not engage, the bottom ignitor clicked but no visible click from upper igniter. Ordering ACU, igniter and broken grate, customer was given wrong grate. Office to reschedule ; ordrng 1 W10871065 (ACU) and 1 W11172295 (ACU ) and 1 W11182863 (IGNITER ) and 1 W11291179 (GRATE )"
Near Blanco, TX 78606
Robert
Job Details: 02/25/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on job for complaints of lights not working. Found module not working. Replaced module and test.
Near Leander, TX 78641
Lou
Job Details: 02/25/2021
DRYER MAYTAG MGD6230HC0 "Arrived on site to install previously diagnosed and ordered parts. Due to the coils and sensor failures, I removed and replaced the coils and sensor and tested. I found the ignitor was not installed correctly from manufacturer and was resting on the bracket and shoring itself out. I removed and replaced the ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78722
Matthew
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived onsite for refrigerator leaking. Upon inspection found frozen fill line to icemaker. When calling for water the line would spray water throughout the freezer section. Removed ice buildup and cleared fill line. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near Temple, TX 76502
Tyler
Job Details: 02/24/2021
UNKNOWN UNKNOWN NAGJFDHJ/
Near Killeen, TX 76549
Al
Job Details: 02/24/2021
UNKNOWN UNKNOWN W1234567
Near Waco, TX 76705
Jonathan
Job Details: 02/24/2021
DRYER ROPER RED4516FW0 Arrived on site for a dryer that burned and no has no power. Inspected unit and work area. The customer had the unit unplugged and I noticed a burn mark on the power cord connector at the L1 terminal.The power outlet was completely singed on the L1 side. This would indicate a power supply issue as noted last time. Spoke to the office and was advised to contact tech line to document findings. I called tech line and spoke to Rich SR# 7729965083.
Near Lakeway, TX 78734
Robert
Job Details: 02/24/2021
DRYER WHIRLPOOL WED70HEBW0 Arrived on job for complaints of no heat. Found breaker tripped.
Near Georgetown, TX 78633
Jonathan
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW6120HC0 Arrived on site for washer having long fill cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found error F8-E1 long fill. Ran automatic test cycle and automatic test cycle. Found failed inlet valve.Office to schedule appointment when ETA is available. ; O-emld tckt
Near Seguin, TX 78155
Noah D
Job Details: 02/24/2021
WASHER ROPER RTW4516FW2 Arrived on site to inspect washer for pulling strings. Pulled agitator and found no issues. Instructed customer on proper use. Complete
Near Belton, TX 76513
Tyler
Job Details: 02/24/2021
DISHWASHER FRIGIDAIRE FBD2400KW12B Arrived on site for dishwasher leaking water after previous repair. After running multiple test cycles and disassembling the unit was bare minimum I eventually found that the cause of the leak was because the door gasket that was previously installed was sometimes slipping up under the door baffle seal below the door causing a gap along water pass-through I was able to trim down the door seal to keep this from happening and unit is no longer leaking and is fully functional as designed. Call complete
Near Pflugerville, TX 78660
Scott
Job Details: 02/24/2021
WASHER WHIRLPOOL WFW560CHW2 "Arrived on site for missing latch . Found latch pushed into unit , screw holes broken . Replaced latch and ran diagnostics. All checked normal. No water leaks detected at time of service. Job complete ."
Near Round Rock, TX 78681
David S
Job Details: 02/24/2021
OVEN JENN-AIR JJW2830DS00 "Arrived on site for console showing error code f2e1 stuck key. I inspected the unit and work area. I found out the customer already power cycled the unit several times. I removed the console and cleaned the glass portion, and cleaned the controls. I reassembled the unit. I found the console working as designed now. And all buttons are working. I spoke to the customer about the repair, and advised if the error code comes back they will need a new console(W11236888).
Near Austin, TX 78750
David
Job Details: 02/24/2021
DISHWASHER IKEA IUD9750WS4
Near Austin, TX 78748
Robert
Job Details: 02/24/2021
WASHER MAYTAG LAT2914AAM Arrived on job to replace lid switches. After replacement test operation. No motor operation. Checked voltage to motor and found 120v but no movement. Will need motor to complete ; ordrng 1 12002351 (motor-drve)
Near Austin, TX 78744
Kevin
Job Details: 02/24/2021
DRYER WHIRLPOOL WED5000DW2 "Arrived on site and inspected dryer and found connector to element is loose, after resetting it dryer is heating properly. No further repair is needed at this time, job complete"
Near Austin, TX 78737
Luis
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for cooling complaint in fresh food section. Temps reading in mid 40s ran diagnostics found evaporator fan running weak and pulsating,removed cover,while Moving harness fan would power off or run at full speed,disconnected harness found corrosion in harness and broken pin stuck inside of harness contacted tech support sent picture of harness Sr#7730089966"
Near Bruceville, TX 76630
Jonathan
Job Details: 02/24/2021
DISHWASHER GE GSD2100V50BB "Arrived on site for a dishwasher that’s not draining. Inspected unit and work area. The customer advised that she was cleaning out her filter and found several straws, pieces of plastic and a bowl. She was unsure whether that ball was necessary but kept it just in case. I advised her that that ball needs to be inside the dishwasher and is what helps the unit drain out fully. Inserted the ball into the top of the recirculating pump and drained out the unit. Unit is not working as designed. Call complete."
Near Jarrell, TX 76537
Wesley
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite and found right door hinge Broken. Ordering right hinge to repair. ; ordrng 1 W11409290 (Right hinge)
Near Austin, TX 78737
Richard
Job Details: 02/24/2021
DISHWASHER KITCHENAID KDTM354ESS2 "Arrived onsite for the dishwasher not draining. During testing found that there was water inside dishwasher. Tested drain pump and its turning on but not working. Replaced drain pump and it tested good. While testing wash cycle found that the control panel is discolored and the wash motor intermittently washes , will need to replace control panel and sump and pump assembly. Ordering control panel and office to schedule. ; ordrng 1 W10913521 (Panel control)"
Near Austin, TX 78753
Matthew
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived onsite for microwave not functioning. Upon inspection found no voltage to the display , 120 VAC at the outlet , in line fuse checked good. Found cavity thermostat open, jumpered across cavity thermostat, Display is now powered up and responsive. Ran heat cycle for 1 minute, monitored amp draw, 13 amps. Cup of water heated. Unit shows no signs of overheating at this time. Ordering cavity thermostat. Office to reschedule.; ordrng 1 W10269232 (thermostat)"
Near Taylor, TX 76574
Jimmy J.
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for washer hot water connection is cracked and leaking water. Found inlet valve on the hot side had a hairline crack. No other damage found. Ordered a new inlet valve to return and complete the repair. ; ordrng 1 W11210459 (Inlet valve)
Near Waco, TX 76705
Jonathan
Job Details: 02/24/2021
WASHER MAYTAG MVWX655DW2 Arrived on site for a washing machine that’s not draining. Inspected unit and work area. Found unit full of water and not draining. Customer is not draining out properly so adjust drain hose to drain properly. Tested unit and found the control sending voltage to the drain pump for the drain pump not pushing water out. Replaced drain pump with truck stock drain pump. Tested unit in unit is now working as designed. Call complete.
Near Killeen, TX 76549
Tyler
Job Details: 02/24/2021
WASHER MAYTAG WTW5000DW1 Arrived on site for washer not functioning correctly at all according to customer leak in water. Upon arrival I found that the unit had an F 75 error indicating a shifter fault I also was able to verify very quickly when opening live that the inner tub is coming disconnected from the gear case causing the unit to wobble and spin.
Near Georgetown, TX 78633
Jonathan
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site for microwave timer key not functioning. Inspected unit and work area. Tested key pad operation. Removed control assembly and removed control ribbon and reinstalled. Found ribbon loose at connector. Tested timer function and all other. All tested good.
Near Killeen, TX 76542
Al
Job Details: 02/24/2021
DISHWASHER GE GSD3900L00WW Arrived on site and inspected dishwasher not draining.The solenoid worked but the unit never drained.Oder the pump and motor assembly.Also ordering AUTHORIZATION for pump and motor.Office to schedule return services due to part availability.Needs more work; ordrng 1 WD26X10013 (Motor and pump assembly)
Near Austin, TX 78724
Chase
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site. Removed existing refrigerator and installed new unit. Checked for water leaks, none. Job complete"
Near Austin, TX 78738
Luis
Job Details: 02/24/2021
REFRIGERATOR FRIGIDAIRE FGSC2335TF0 "Arrived on site for dispenser issues. Replaced both housing,bar and motor tested ice dispenser unit working as designed."
Near New Braunfels, TX 78132
Noah D
Job Details: 02/24/2021
WASHER MAYTAG MHW5630HC0 "Arrived on site to inspect washer for long drain times, upon inspection found the drain pump making a crunching sound, will need new pump. Office to reschedule ; ordrng 1 W11319789 (PUMP)"
Near Austin, TX 78725
Matthew
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for malfunctioning hood light. Upon inspection found harness connector to housing unsecured. Checked for voltage and was receiving sufficient reading. Secured connector and retested. Found light bulb failed as well. Replaced bulb. Unit is functioning properly. Job complete
Near Georgetown, TX 78628
Jonathan
Job Details: 02/24/2021
WASHER KENMORE 110.296228 "Arrived on site for washer leaking water. Inspected unit and work area. Removed casing and bypassed lid switch. Ran unit with hot and cold water on large cycle. Let unit fill to agitation level and monitored for leaks. Ran drain and spin, no leaks found. Ran again on extra large load size and monitored fill and agitation. Ran unit a 3rd time and found no leaks visible. All tested good, no water leaks detected.
Near Del Valle, TX 78617
Jacob
Job Details: 02/24/2021
WASHER MAYTAG MVWC565FW2 Arrived onsite for unit leaking water when the hot water gets turned on. Turned on water. Heard water leaking immediately. Checked water valve. Saw that the hot water side had broke off. Ordered new water valve. Office to reschedule.; ordrng 1 W11038689 (valve)
Near Austin, TX 78739
Kevin
Job Details: 02/24/2021
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found thermal fuse has failed, cut off has failed, element has shorted to its housing. Replaced all three pieces and found airflow is still showing restricted, took one picture. Removed vent hose from rear of dryer and airflow meter now shows good. Vent to the exterior is still showing restricted airflow explained to customer the situation and left vent hose unattached from dryer. reported to techline 7729676645"
Near Driftwood, TX 78619
Andrew
Job Details: 02/24/2021
WASHER MAYTAG MVW7230HC0 Arrived on site to test unit for no power. Found unit was receiving proper voltage. Control is sending proper voltage to UI but UI not responding. Needing UI to fix issue. Office to reschedule.; ordrng 1 W11478526 (UI)
Near Austin, TX 78725
Jacob
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH31017AB3 "Arrived onsite for unit not having power. Checked voltage, was getting 124v. Upon further inspection there is a possibility that the transformer is no good or the control needs to be replaced. No issues at this time. Job complete"
Near Belton, TX 76513
Wesley
Job Details: 02/24/2021
OVEN WHIRLPOOL KOCE500ESS Arrived onsite and found unit would need control to repair flickering light issue. Leveled refrigerator doors as courtesy.
Near Austin, TX 78737
Richard
Job Details: 02/24/2021
OVEN WHIRLPOOL WOS51EC0AS01 Arrived onsite for the oven not working. During testing found that the thermal fuse is no good . Customer stated that they were part of the rolling black outs during the winter storm.
Near Austin, TX 78744
Luis
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Found no issues with freezer door,per tenant vibrating floor to bedroom,tested unit found floor not vibrating near unit,adjusted unit"
Near Austin, TX 78744
Leonardo
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMHA9019HZ2 Arrived on site to test unit for unit turning on and off in its own. Test unit and found unit behind on software. Connected unit to Wi-Fi and update was made job complete.
Near Killeen, TX 76543
Tyler
Job Details: 02/24/2021
DRYER ROPER REX4634KQ1 Arrived on site for dryer not working correctly. Upon a rival I found that the dryer when turned on with sometimes make a sound and sometimes would night I was able to pinpoint that the dryer was not fully being able to activate because the white thermal fuse on the back was shorting out but sometimes allowed current to pass. I was also able to verify outside the house that there is a dryer vent cleaning issue that the customers would need to address before repairs are made I also was able to verify that the motor is starting to get weak.
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/24/2021
OVEN WHIRLPOOL WOD51EC0HS02 "Arrived on site for DOUBLE OVEN--THE SPRINGS MIGHT BE TOO TIGHT--WHEN THE DOOR IS DOWN THEY JUST START TO LIFT BACK. Removed door and took apart. Found glass pack only had one pane. Called tech line and they gave me the part number for the correct hinge. Ordered 2 hinges, one for upper door and one for lower door. Will return to install correct hinges. Techline stated it didnt matter which side you replaced the hinge whether it be left or right. The new hinge will correct the issue whichever side its placed. Spoke to Butch at WP TECHLINE. SR #7730090477; ordrng 2 W11411963 (Hinge)s"
Near Pflugerville, TX 78660
Kayman
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5005KW0 Arrived onsite for washer not agitating or spinning. Upon inspection I found the units basket and agitator would spin together when trying to agitate. I lifted the unit and found the actuator had come disconnected from the cam assembly and would not allow the unit to shift between agitate and spin. I re connected the shift arm and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. I contacted tech line to report. SR#7730090977. Job complete.
Near Lakeway, TX 78738
Robert
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL KDTE704DSS0 Arrived on job for complaints of washer shutting off. Ran diagnostics and found code for fan error. Unplugged fan and ordered replacement. ; ordrng 1 WPW10469574 (vent asm)
Near Burnet, TX 78611
Cliff
Job Details: 02/24/2021
DRYER MAYTAG MEDB855DC4 Arrived on site to diagnose a dryer that will not shut. Found catch assembly broken. Replaced catch and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78746
Luis
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL KSSC42FJS00 "Arrived on site for no cool. Powered unit on compressor and evaporator fan powered on,removed evaporator cover found no frost forming on evaporator,corrosion on heat exchanger,removed kickplate found corrosion on heater pan,found condenser fan running very weak with no air flow.informed customer that a defective fan motor would cause issue with cooling
Near Austin, TX 78744
Kevin
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site and inspected washer and found tub is leaking from the right rear corner, a new tub and 2 technicians will be needed to replace it. Washer is in a plastic tray on the 2nd floor of a home.; ordrng 1 W11219115 (Tub)"
Near Georgetown, TX 78628
Tommy
Job Details: 02/24/2021
OVEN WHIRLPOOL WOS51EC0AS04 Arrived onsite for no power going to oven. Upon arrival found unit fuse was blown. Checked control saw no signs of damage or console damage.
Near Leander, TX 78641
Lou
Job Details: 02/24/2021
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to inspect dishwasher not working and lights blinking. Upon further inspection, the customer had the power turned off to the unit. Once power was restored, I placed the unit in diagnostics and checked error codes and found F8E4. Cleared the code and continued with testing. I removed the toeplate and found water in the drip pan underneath. Disconnected the float switch and cleaned the drip pan and reinstalled it and continued with testing. Unit operated as designed. I made recommendations for use & care. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Jonathan
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL GI5FSAXVY04 "Arrived on site to install previous diagnosed part. Removed failed control and installed new. Programed control and control excepted. All tested good, no water leaks detected."
Near Austin, TX 78748
Kevin
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site and sound microwave is giving open/close door error cover replaced monitor switch from truck stock this did not have any positive affect. Per service pointer W11245251 Will need to bring back switch assembly kit in order to correct issue.; ordrng 1 W11244494 (Interlock kit)
Near Georgetown, TX 78633
Jonathan
Job Details: 02/24/2021
ICE MACHINE KITCHENAID KUIC15PLXS3 "Arrived on site for ice machine not powering on. Inspected unit and work area. Checked voltage from external drain pump and found 120 volts. Attempted diagnostics mode, no response. Gained access to control and tested incoming and outgoing voltage. Found failed control. Removed failed control and installed new. Found unit powering on. Performed diagnostics mode and tested operation. All tested good, no water leaks detected.
Near Andice, TX 78628
Tommy
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher not operating. Upon arrival found unit had no voltage coming from outlet. Used extension cord and tested unit on different outlet. Found it operating as designed. Customer will need an electrician to inspect outlet. Job Completed.
Near Austin, TX 78758
David
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site to diagnose refrigerator not cooling. On arrival found the unit was set to cooling off. Turned cooling back on. Allowed unit some time to run and verified cold air was being blown out properly. Found cold air filling freezer. Unit is working as designed, cooling was just set off. Unit needs time to run and make sure cooling stays. Call complete."
Near Bee Cave, TX 78738
Richard
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for the microwave intermittently making a noise. During testing found that the vent flapper was causing a noises during operation. Removed silver tape and adjusted the flapper on the microwave vent and secured vent assembly with new silver tape and microwave tested good and heating. Noise is gone. Customer stated that they were hearing a different noise as well but could not duplicate. Advised customer to take a video recording of the noise if it returns. Complete.
Near Spicewood, TX 78669
Robert
Job Details: 02/24/2021
OVEN KITCHENAID KEMS308SSS00 Arrived on job to replace broiler element. After replacement test operation.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/24/2021
DISHWASHER MAYTAG MDB8959SFZ4 "Arrived on site to inspect dishwasher for not starting, upon inspection found the control board support had snapped. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/24/2021
WASHER MAYTAG MVWC565FW2 "Arrived on site to inspect washer for not filling, upon inspection found the customer was confused on the water level options, instructed customer on proper use. Complete"
Near China Spring, TX 76633
Jonathan
Job Details: 02/24/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for refrigerator that still intermittently powering itself off. Inspected unit and work area. I called tech line and spoke to Austin SR# 77299693084.
Near Harker Heights, TX 76548
Al
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived on site and inspected washer making an awful noise.Confirmed the complaint and found the gear-case is causing the screeching noises.R&R the gear case.Reassembled and calibrated the unit.Customer satisfied Job complete
Near Austin, TX 78705
Jacob
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 "Arrived onsite for unit not dispensing water. Tested unit. No water came out. Upon further inspection. Found that the bracket that holds the switches in place was broken, causing the switch to not sit correctly. Job complete"
Near Georgetown, TX 78628
Tommy
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived onsite for refrigerator leaking. Upon arrival found unit water was off. Turned water on and found unit was leaking and spraying water from filter housing which seems to have leak in rear left side. Check water connections. Housing connections are good. Housing appears damaged and will need to be replaced. Office to reschedule as housing arrives.; O-emld tckt
Near Austin, TX 78717
Justin
Job Details: 02/24/2021
OVEN WHIRLPOOL WOC54EC0HS01 "Arrived on site for wall oven with UI intermittently freezing. I put unit into diagnostics ,ode and found stored error code F6E4 for UI and ACU state status mismatch. We will need to replace Copernicus ACU and possibly the UI. Ordering both parts and office will need to reschedule return. ; ordrng 1 W11261167 (Control) and 1 W11297728 (UI) and 1 W11110951 (MW Control)"
Near Austin, TX 78717
Justin
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher with visibly broken parts. Upon further inspection I found adjusters broken on upper rack. Ordering adjusters ; ordrng 1 W10712395 (Adjuster Assembly)
Near New Braunfels, TX 78130
Andrew
Job Details: 02/24/2021
WASHER MAYTAG MVW7232HW0 "Arrived on site to test unit for wet clothes. Found unit will not spin or agitate. Verified proper voltage. Replace rotor, stator and clutch, tested unit, unit works good. No leaks detected. Job complete."
Near Killeen, TX 76542
Al
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived on site and inspected French door refrigerator not cooling.Checked temperatures and got 68 in both sections.Accessed the freezer evaporator cover and unit had NO frost pattern.Unit will require a compressor, access valve, dye drier SS technician, 2 hours and AUTHO.Office to schedule return services due to part availability.Needs more work ; ordrng 1 W10507884 (Compressor) and 1 876764 (Valve) and 1 Authorization (SS tech, 2 hours AUTHO)"
Near Austin, TX 78750
David
Job Details: 02/24/2021
WASHER WHIRLPOOL MVWB835DW5 "Arrived on site to diagnose washer that is not powering on. Attempted to start unit and unit did not come on. Found good voltage at wall. Was able to get into diagnostic mode, which gave error code F6E2 for Ui ring from ACU. Was able to verify all good button checks, but when you try and run diag cycle unit will not go. Harness is good. Need to replace control to resolve issue. Office to schedule when we can get a control.; ordrng 1 W11400681 (Control)"
Near Austin, TX 78723
Matthew
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for dishwasher soap not dissolving and spray arms not turning. Ran test and found pump and motor not energizing. Unit did fill and drain. Pump and motor will need to be replaced.Office to reschedule. ; ordrng 1 WPW10671941 (pump&motor)
Near Burnet, TX 78611
Cliff
Job Details: 02/24/2021
DRYER MAYTAG MED7230HW0 Arrived on site to diagnose a dryer that will not cycle. Tested unit and found heating element shorted to ground causing open thermal fuse. Replaced heater and thermal fuse and tested unit. Found all is functioning properly at this time.
Near Seguin, TX 78155
Noah D
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRX735SDHV02 "Arrived on site to inspect fridge for a broken roller, upon inspection found the drawer wheel broken. Replaced drawer and tested. No problems found. Complete"
Near Austin, TX 78705
Jacob
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for ice maker over filling. Tested unit. Saw some water coming from the hose when not called for it. Replaced water valve. Tested unit. Unit tested good. No leaks at this time. Job complete