"Arrived on site for making loud grinding sound. Upon arrival,ran diagnostics and got error code F7-E1 tachometer missing. Inspected lower components and found the actuator shifting arm is not switching cam correctly causing cam to grind. Was able to shift cam by hand. Inspected gearcase and there is no signs of oil leaking. Reinstalled components and test unit. And ran a quick cycle. Unit fills and agitates correctly. Drain unit and drains correctly. Ran a drain and spin cycle and unit operates correctly. Unit seems to have intermittent actuator issues. Need to replace actuator, cam and belt. Ordering actuator and returning with prescreened parts. Office to reschedule ; ordrng 1 W10913953 (Actuator)"

"Arrived on site for makes noise when compressor is running. Upon arrival, unit is operating and can here a ticking noise from rear of unit. Inspected evaporator and is clear of ice and frost. Ran diagnostics and forced all components. found noise coming from condenser fan. Found a piece of paper stuck between tubing and condenser fan blade. Fan blade would strike paper as it turns causing clicking sound. Removed debris, inspected fan blade and is good. Test unit and is now operating as designed."

"Arrived on site for ice build up in freezer. Found left corner of gasket not sealing to cabinet and large gaps between liner and cabinet. Added adhesive to gaps,remolded door gasket checked door seal good."

Arrived on site to test unit for wash times changing. Customer stated they usually load different fabric items and some things will be soaking wet and others will be wrung out properly. Advised customer to wash items with other like items of same material or run an additional drain and spin cycle for items that tend to retain more water. Also advised times will change depending on what is being loaded into washer. No stored error codes. Unit completed diagnostics as designed. No leaks detected. No parts replaced at this time. Job complete.

"Arrived on site to test unit for panel not responsive. Confirmed issue, inspected junction box for proper voltage, found neutral wire was not secured enough and popped out of the wire nut. Connected the wiring properly and tested unit, all components are properly engaging and unit is running as designed. Noticed door is not being held up by springs and is dropping down, adjusted the spring tension, unit is now functioning as designed, no leaks detected, no parts installed, job complete."

Arrived on site to test unit for console not responding. Found voltage to console was 7.4vdc. Replaced control(W11629914) and now receiving proper voltage. Completed diagnostics and passed UI test. Advised customer to monitor. No leaks detected at this time. Job complete.

Arrived on site for a range flickering display lights per client. On arrival found no loose wires or connections. Customer stated unit would reset time on its own while other time display in home/kitchen area never reset. Found no wires loose in harness or at terminal block. Replaced control w11567368 and I formed customer to keep an eye on display. Unit works as designed call complete

"Arrived on site for filter issues. Found filter housing door not closing,diagnosed a defective housing,replaced housing,installed filter,door closing as designed. Used wpw10394053"

"Arrived on site to test unit for leaking water. Found no signs of any water leaks from water lines or system. Upon closer inspection found wash basket holes were clogged with hard mineral deposits. Recommend new wash basket, spaner nut and wash plate. Needing autho and office to reschedule. ; ordrng 1 W11510461 (Wash plate) and 1 W11178227 (Wash basket) and 1 W11551646 (Spaner nut)"

"Arrived on site for leaking water from back of unit. Upon arrival, inspected unit and water is shut off at supply. Turned water on and there is no leak from supply. Found crack in tubing. Repaired using tubing WPW10238092. Test unit and is no longer leaking. Job complete"

"Arrived on site for right front burner not operating. On inspection the cap is missing from the burner, customer had ordered a cap. Installed cap supplied by customer and the burner is operating as designed with new cap. No parts used form us."

Arrived on site for a dryer not powering on per client.Upon arrival found thermal fuse broken and venting kinked and blocking air flow. Replaced fuse wp3392519 and tested dryer. Found it heating as designed. Call complete

Arrived on site washer not spinning out the cloths. On arrival found suspension rods had failed and tub was leaning to front left. Unit will need W10780045 rods. Rescheduled customer for 08/16/24; ordrng 1 W10780045 (Suspenison)

Arrived on site for a washer making noises per client. Upon arriving ran a diagnostics found that the hot side of the valve was making a loud sound. Replaced valve tested no leaks product works as its designed.Part # w11210459 was replaced and found no leaks call complete.

Arrived on site washer not spinning out the cloths. On arrival found suspension rods had failed and tub was leaning to front left. Unit will need W10780045 rods. Rescheduled customer for 08/16/24; ordrng 1 W10780045 (Suspenison)

"Arrived on site for dryer that will run with out the coin box operating. Inspected unit and work area. The customer had proof of delivery paperwork to show that she was still under manufacturer warranty. The customer plugged in and showed me that the dryer was running absent of the coin box being pushed in. And I went ahead and called whirlpool commercial techline and spoke to Joe (no SR#). He advised that we can try to adjust the coin slot timer and that if that did not work, the timer would need to be replaced. He sent me a video of how to adjust the timer. I followed the instructions, but was unable to resolve the timer issue manually. Ordering the timer in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WPW10521398 (Timer)"

Arrived on site for range not allowing cooktop burners to stay on. On arrival found stable 250vac connections to all burners. Found burner coils had new thermal limiters style and is caus for burners cycling on and off. Replaced w11396790 element(front left only replaced). Tested burner and found them working as designed. Call complete

On arrival verified complaint of taking to long to bake. Ran bake cycle and found unit is heating at 320 and set at 350. Replaced temp sensor and unit is now heating correctly. Job complete installed wpw10181986

Drives on site for refrigerator freezing. Removed shelve. Replaced evaporator cover. Verified operation. Call complete. W11610998

"Arrived on site to inspect microwave not heating properly. Upon further inspection, I tested the microwave using my tester and found it not heating as designed. I placed the unit in diagnostics showing error code F4E9-magnetron over temp. Cleared the code and retested and I found the magnetron cooling fan is not functioning. I gained access to the fan and magnetron and retested and I tested voltage to the fan and found no voltage going to the fan motor from the MW control. I removed and replaced the MW control and retested and got 120V, but still no fan. I inspected the magnetron and tested it and it is good. I am ordering the microwave cooling fan assembly and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 08/16/24 (KC). W11325603; ordrng 1 W11344874 (MW cooling fan assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site for front left light falling out of cooktop. Replaced front light panel. Verified operation. Call complete.

"Arrived on site to installed previously dishwasher owed and ordered part. Installed cooktop and retested the unit. Unit is operating as designed however, while servicing the unit I found that the unit is missing the feet/leveling legs. I advised the customer of my finding and reported it to the office. No gas leaks observed during service. WPW10535710"

"Arrived on site for burners not tuned properly or burners not boiling water . On arrival customer stated left burners do not boil water adequately or maintain boiling. Customer had already performed manual flame adjustment. Called tech line to specs on BTU output and performance. Spoke to Glen SR#7739684712. Ran boil tests with multiple pans on multiple burners and boil time is within spec. Recommend using larger burners with lid for faster time. With no lid, 10 min power, 12 min large, 20 min left medium burner. Unit is functioning as designed. Job complete. No parts used."

KDTE334GPS0 Arrived on site for panel not responding. Proceeded to replace W11120155 control and W11165145 console. Tested unit and now unit is functioning as designed. No water leaks detected at this time.

"JFFCF72DKL05 Arrived on site for unit making noise. Upon arrival, customer described noise as a chattering/chugging noise. Entered individual component activation test and found control damper to be chattering louder than normal. All other components sounding within specs. Proceeded to replace WPW10594329 damper. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to test unit for not cooling, no water, and low ice production. Tested unit in diagnostics, evaporator fan would not engage. Inspected evaporator fan and found the blade spinning freely but still not engaging. Due to fan not engaging, temperature in the FC would not satisfy the ice maker thermistor causing low ice production. Also did not circulate air in the RC causing water line to freeze up and stopping water from reaching the dispenser. Replaced evaporator fan motor (W11559968) and tested unit, fan immediately engaged. Unit is now running as designed. Off callback occurs recommend returning with defrost parts. No leaks detected, job complete."

"Arrived on site to replace previously diagnosed parts. Replaced gearcase (W11239857), actuator (W11481722), cam (W10721967), belt (W11239857), valve (W11513255), and capacitor (W11395618) from truck stock. Tested unit, all components are properly snagging and at this time unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for no heat. Tested unit, unit is receiving proper voltage. All sensors are reading properly and heater is also ohming properly. Door switch is acting erratic and centrifugal switch is not engaging the heater. Will need to order drive motor and door switch for return visit and additional parts to ensure completion. Ordering parts, no parts installed, rescheduled for 08/16.; ordrng 1 W11492434 (Drive motor) and 1 W11556657 (Main harness) and 1 W11307535 (Door switch) and 1 8577274 (Thermistor)"

"Arrived on site to test unit for no cool. Upon arrival both cavities were at room temperature. Cycled power, compressor kicked on, after 10 minutes no frost has been formed on the evaporator and compressor is extremely hot. Unit has a sealed system issue. Evaporator fan will also need to be replaced due to scratching noise coming from the motor. Will need to order compressor, access valve, and dye drier. Unit is r134a. Requesting 2 hours for return visit. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve)"

Arrived on site to diagnose refrigerator leaking from freezer compartment. I examined the unit and traced ice back to the evap drain. I removed the drain tube from the rear and found the foam has almost completely collapsed the drain. I used a screwdriver to allow out the drain hole and then added some silicon around the drain tube. This should resolve the draining issue. No parts used. Repair completed.

Arrived on site for dryer powering up but not starting . Found door switch broken . Replaced switch WP3406107. Dryer is now starting and heating . Job complete

"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Customer advised that after the last load, they ran, the unit kept draining and would not allow the customer to turn the unit on. I ran the unit three diagnostics and found an F0 E2 (oversuds) and F9 E1 (long drain) error codes. I went ahead and gained access to the control and blew through the pressure hose. I found something blow out of the pressure hose and reattached the pressure hose onto the control. I ran the unit through diagnostics and found the unit working and operating as designed. I had the customer run a few loads upon my departure and advised the customer that I would contact them back after a couple hours to ensure everything was running smoothly. I called the customer back and she advised that she was able to make it through three wash cycle without any issues. The unit is working and operating as designed. No parts were installed."

"WRS331SDHM06 Arrived to inspect circuit breaker tripping. I found after discussion with the tenant that the issue was isolated to a few days, and has since not happened again. I found residual signs of an evaporator freezup that had cleared itself. I suspect the excessive moisture was the cause of the tripping and could not find any other issues with the machine. Operational test good, no leaks observed during service."

"Arrived on site to test unit for not draining. Tested unit found multiple error codes storedF9E1 F9E2 F8E6. Attempted to activated drain pump, drain pump would not engage. Replaced drain pump (W10876600) and tested unit, all components are properly engaging and unit is running as designed, no leaks detected, job complete."

Arrived onsite for partial display on control panel. Confirmed Control board displays missing/partial led over 3rd number. Replaced board. Unit is now functioning properly. Job complete. Used w11620481.

"Arrived on site for refrigerator still frosting up around fc door. On arrival confirmed issue and found brackets wpw10330995 & wpw10330994 bent and replaced them. Inspected door seal and found no gaps in previously installed gasket, and found door suction I proved after a few minutes of temps dropping. Call complete"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced both hinges and the lid and tested the unit. I found the unit working and operating as designed. Call complete. W11551369, W11551376, and W11413336."

Arrived on site to diagnose washer not starting loads. On arrival customer was not aware unit out of warranty. They opted to decline service. No repairs rendered. ; O-emld tckt

"Arrived on site for a dryer that wont start a cycle. Inspected unit and work area. The customer stated that before it stopped running, the dryer was getting really hot without the unit being in use as well. Access to the terminal block and found proper voltage and polarity. I gained access to the back of the unit and checked all components. I found the thermal fuse open, the element open, and one of the sides of the element grounding against the heater, housing assembly causing the overheat. Ordering the heater and will return with the thermal fuse for repair. I rescheduled the customer to 8/13. No parts were installed.; ordrng 1 279838 (Element)"

On arrival verified complaint of not dissolving the pods. Ran diag check and found no error codes. Ran diag cycle and all components operate correctly. Replaced dispenser as a precaution as it may be getting stuck closed. Installed job complete installed w10861000

Arrived on site for washer not starting . Found drain pump just running . Did 5 second start rest . Unit would start running drain pump again . Unable to get into diagnostics because unit keeps going in drain mode . Checked pressure hose and dome . No signs of kinks or hole . Replaced control W11607637. Ran calibration and test wash . All checked normal. No water leaks detected at time of service. Job complete .

Arrived on site to inspect dryer making a loud noise. Upon further inspection found that the motor was the main source of noise due to it beginning to seize up. I replaced the motor and also installed the dryer repair kit since one roller had slight signs of wear. I tested the dryer and now the unit is operating as designed. 279827 4392065

"Arrived on site for unit. Not dispensing ice. Upon arrival tested and found auger motor energizing but spindle. Not turning. Disassembled and inspected and found icemaker auger. Motor shaft stripped to yoke. Replaced divider, yoke, spacer and motor. Tested and unit is now functioning properly. Job complete used WPW10309864, WP 630522., W11378860 and W11671282."

"Arrived on site to test unit for poor washing. Customer showed dishes with dirt and film on it. Activated diagnostics, during the wash cycle, water streams sound to be extremely low on pressure. Heater is also not engaging. Would need to return with heater and clear diagnostics door to further diagnose issue. Office to order parts pertaining to the issue and any additional parts deemed necessary to ensure completion on return visit, no parts installed, rescheduled for 08/16.; schdld next appmnt for 8/16 FRI AM"

"Arrived on site to test unit for not agitating. Ran diagnostic cycle, when agitation start an extremely loud grinding sound was heard. Inspected under the unit and found that the belt has been worn and cam has melted. Replaced cam (W10721967), belt (W11239857), capacitor (W11395618) and actuator (W11481722) as precautionary. Tested unit, unit is now running as designed. Informed customer to keepload sizes below 40% to prevent premature failure of certain parts. If issue return recommend returning with a gearcase. No leaks detected, job complete."

"Arrived onsite and found unit not heating. Replaced the mag cap and diode and ensured all connection and components correctly fitted. No change in symptoms. Ordering transformer and control to repair. Wpw10574736, W10754299, W11256462; schdld next appmnt for 8/14 WED !"

"MVWC565FW2 Arrived on site for unit shaking. Upon arrival, found suspension to be bouncy. Proceeded to check error codes and found none stored. Replaced W11130362 suspension. Ran diagnostics and passed. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to test unit for door gasket falling off. Secured gasket, unit now working as designed. No parts replaced at this time. Job complete."

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that they just moved in and the unit shakes violently whenever its in use. I gained access to the back and found the shipping bolted not been removed from the backside of the washer, causing the off-balance issues. I removed the shipping bolts and round the unit through multiple diagnostic testing. I found the unit working and operating as designed. Call complete. No parts were installed."

"Arrived on site to inspect dishwasher not dispensing rinse aid. Upon further inspection found the dispenser no working correctly due to to buildup inside. I replaced the dispenser assembly and tested the unit, and the unit is operating as designed . No water leaks observed during service. WPW10428217"

Arrived on site for dryer stopping and restarting. On Inspection ran unit for 15 minutes and never saw the issue. Customer had a video showing 14 minutes left and just stopped for 15 to 20 minutes and started backup. From. The symptoms and video I installed a new motor on to unit. Ran unit for 15 minutes never saw the issue. W11549461.

"On arrival verified complaint of not running, customer heard a pop and unit stopped heating. Found diode was open. Replaced and visually inspected unit no visual damage. Ran unit with magic lights tool and confirmed full function. No abnormal noise, job complete installed w11256462."

"Arrived on site to inspect range not heating properly. Upon further inspection placed unit into diagnostics and checked error codes and state of temp sensor. No error codes observed and temp sensor is reading correct. I checked the bake and broil elements and both are measuring good. I started a test bake at 350 degrees and used a thermocouple to monitor temperature. At the end of pre bake, I temp was reading 378. Ran three cycles and took the average measuring at 330 degrees. I calibrated the unit by setting the offset by 20 degrees. Unit is operating as designed. No parts installed."

"Arrived on site for SAFTEY tripping breaker. Upon arrival, test all functions of unit. Unit is operating correctly and not tripping breaker. Found the vent hood is the appliance tripping breaker and not range. Unit is operating as designed. No gas leaks present at this time. Job complete"

Arrived on site and replaced previously diagnosed dispenser drawer(W11524103)) and control(W11550649). Found when swapping dispenser water lines were crossed and not installed in proper location. Customer stated she had a different company previously service unit. Corrected water lines and completed diagnostics with no issues. No leaks detected. Job complete.

"On arrival verified complaint of not running, on arrival found unit has power but not running, checked thermal fuse and found open. Replaced and ran vent test and found semi restricted due to crushed vent line. Customer to replace vent line. Job complete installed wp3392519"

"Arrived on site for freezer issues. Removed freezer evaporator cover found some ice build up on evaporator,ran heater test passed,heater powered on,ran fan test passed. Reassembled unit ran diagnostic icemaker passed harvest ran fill test passed,changed defrost setting to basic to allow defrost every 8 hrs of compressor run time. K1BX1L0DPL1"

Arrived on site for a refrigerator that has lights out in the refrigerator and freezer sections. Inspected unit and work area. I did confirm the customers complaint and found the top lights in the refrigerator and freezer out. I went ahead and replaced the LED modules and tested the unit. I found the unit illuminating and operating as designed. Call complete. W11683242.

"Arrived on site for washer not starting . Found drain pump stuck running . Did 5 second start button reset . Ran diagnostics got 3-1,8-1 error codes . Passed test wash . No kinks or punctures found in pressure hose . Couldnt duplicate any errors at time of visit . No parts installed . No water leaks detected at time of service . Job complete ."

"Arrived on site for refrigerator not cooling. Talking with customer she said that the unit is cooling but the ice maker was not working. There was no selection for Ice maker when she set appointment. The fc was 7? rc 41? found condenser clogged, cleaned it out and explained to the customer how important it is to keep clean. Did the self test on the Iceaker with no response from the Ice maker. Ordering new ice maker and return the control board. No parts installed during service. ; ordrng 1 W11284458 (Icemaker)"

"Arrived on site to inspect unit for leaking underneath. Upon closer inspection found no stored error codes, ran diagnodiagnostics cycle found no sins of leaks at drain portion of cycle found excessive suds going through drain hose. Inspected cavity found excessive suds informed customer of issue with pods and hard/soft water informed customer to switch to liquid soap and cut back on soap usage. Job complete. NO PARTS USED"

"Arrived on site for leaving clothes too wet at end of spin cycle. Upon arrival, test unit and found drain is slow. Disassembled unit to inspect drain and found filter clogged with debris. Cleared debris and test unit. Unit is now draining correctly. Ran a quick cycle and unit is now operating as designed. No leaks present at this time. Job complete. No parts needed"

Arrived on site to inspect refrigerator ice maker water inlet over spraying and falling onto the auger causing it to freeze and get stuck. Upon further inspection I found an ice mass on the inlet of the ice maker(photo) I replaced the valve and tube and retested the unit. Unit is operating as designed. No water leaks observed during service. W11415785 W11043013.

"Arrived on site for no cool in fresh food section. Ran diagnostic weak to no air flow,removed cover found thermistor incased in ice and ice on top of evaporator. Defrosted evaporator,replaced cover that includes thermistors. Reassembled unit ran diagnostics good airflow changed defrost setting to basic. Used w11395641"

Arrived on site to service range . Found someone had stolen unit previous night with otr microwave . Job complete

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit pulled out and unplugged from previous service call. I plugged the unit in and tested in diagnostics. I tested the defrost element and found it not getting voltage. Also found the defrost thermistor in the incorrect place on the evap. I tested the thermistor and found it within k-ohms range. I tested the element from the control and found it within ohms range. I removed and replaced the hv control and retested and unit is operating as designed. No water leaks observed during service, job completed. W11566851"

"Arrived on site to inspect refrigerator keep shutting off. Upon further inspection, I checked temperatures, RC is 34 and FC is -2. I checked all components and all components are testing good. At this point is looks like the GFCI may be at fault as unit is operating normally. I notified maintenance and they will check it out since they have been having this issue with GFCI breakers in other units here. No leaks observed during service. ; ordrng 1 LW10912313 (Door RC)"

"Arrived on site to inspect dishwasher not draining. Upon further inspection I found found error F9E1 (no drain). The customer had recently installed a new disposal. I found that the disposal had the plastic knock out plug still in place, preventing the dishwasher from draining. I removed the plug and tested the dishwasher,unit is operating as designed. No water leaks observed during service. No parts installed ."

"Arrived on site to replace previously diagnosed part. Replaced sump and motor (W11613479) and tested unit, all components are properly engaging and unit is running as designed, no leaks detected, job complete."

On arrival verified complaint of unit not responsive. Replaced main control and latch per previous diag. Strike was good. Ran diag cycle and found all components are now operational. Visual inspection found no issues. Job complete installed control W11603810 and latch w11307244

"WFE550S0LZ3 Arrived to inspect power loss with bake and cooktop simultaneously engaged. I found the unit did fail, shortly after engaging both the bake and all cooktop elements. Further testing revealed the actual issue was with engaging bake. The unit showed the symptoms of the required service to replace the elements and perform the two hour test. The left outer panel was crushed at top and bottom and will be required. Office to contact the customer to arrange return service. ; ordrng 1 WPW10162245 (Side Panel) and 1 W10856603 (Element) and 1 WP9755770 (Element, Bake)"

"Arrived on site to test unit for broken wheels and UI not responsive. Upon arrival customer has two separate units, on one unit wheels are broken, replaced wheels (W10195416V) X4, unit is now functioning as designed. On the second unit UI buttons are not responsive. Due to different m/s advised customer to contact home warranty company so they can dispatch us on a separate ticket. Unit that was serviced is running as designed, no leaks detected, job complete."

"Arrived on site to inspect unit for not sealing doors and not producing ice. Upon closer inspection found ice maker broken and lost home position. Also found gaskets failed replaced icemaker and gaskets, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W10882923 2 W10830274"

"Arrived on site for leaking water. Upon arrival,found unit is stacked. Found water leaking from front bottom of unit. Customer will need to reschedule and will have unit accessible. ; schdld next appmnt for 8/14 WED !"

"WGD4850HW2 Arrived to inspect noise. I found a vibration sound when the machine first started up and was able to correct, requiring adjustment of internal panels and hardware. Testing reveled the gas valve could be heard up until the point of ignition and I removed and replaced the assembly. Further testing revealed the issue was resolved. No gas leaks detected during service."

"Arrived on site to test unit for no power. Customer stated when they were about to use the unit, unit would not turn on and has had a black screen since. Looked at the breaker and found it tripped. Reset breaker, while walking away heard the breaker trip immediately. Inspected unit, found no broken wires and no signs of any arcs or shorts. Replaced control (W11649136) as precautionary. Reset breaker, unit is now turning on and is heating. Advised customer if issue returns to have the builder replace the breaker due to issues with new construction home breakers. At this time unit is running as designed, job complete."

"Arrived on site to inspect refrigerator water filter not able to remove. Upon further inspection, I found the housing filter retracting arm was broken and unable to remove the filter. Once I removed the filter, I removed and replaced the housing and installed a new filter the customer provided. Recommended the customer purge approximately two gallons of water to clear the filter and lines. No water leaks observed during service, job completed. WPW10394053"

"Arrived on site to inspect unit for not cleaning dishes. Upon closer inspection found drain pump failed, and motor and sumo failed, replaced drain pump and pump assembly. Tested unit, unit is running as intended. Job complete. USED W10876537 w11613479"

"Arrived on site ,replaced dispenser door and shimmed up left back of cabinet with both shims to level doors W11678832, 4387828A. Dispenser door is no longer getting hung up and dispense it ice properly . Job complete. No water leaks detected at time of service ."

"Arrived on site to install parts for a washer not draining. Found harness broken and control burnt up on arrival. Installed part#sw11399437 drain pump,w11543997 control, and w11591637 harness. Tested washer not leaks works as is designed call complete."

"WRB322DMBM05 Arrived on site for unit making noise and moving out of place. Upon arrival, customer mentioned door handle loose, unit sitting on rollers and producing noise. Proceeded to re secure and tighten all set screws with Allen key, set legs down to floor to station unit. Continued to enter diagnostics and checked all moving components. All mechanical components sounds within spec. Unit is functioning as designed. No water leaks present at this time. No parts replaced"

"Arrived on site for poor wash performance . Ran diagnostics got 4-3 & 7-1 error codes . Ran diagnostics, wash motor is not activating. Ordering sump and motor . Set return 8/16 am requested . No water leaks detected at time of service . No parts installed . ; ordrng 1 W11637581 (Control)"

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the bin empty and the customer advised that one night they went to bed and the bin was full of ice and the next morning woke up and the bin was empty. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed, but it didnt appear to be a frost pattern on the evaporator. I tested the unit in a normal operation and the unit made a good slab of ice and the unit operated as designed. There is no external drain pump on the unit to cause a power surge to the unit. The customer advised that they dont believe that they have done a cleaning cycle on the unit. I recommended they clean the unit and allow it operate afterwards and monitor it through the weekend and call our office to schedule service if it continues to fail. I could not duplicate the failing issue of no ice. No water leaks observed during service, job completed. No parts installed."

Arrived on site for no cool fridge . Found both compartments room temp . Ran diagnostics fans dampner checked normal. Compressor not running just clicking . Replaced start device W10873801 . Compressor is now running . Cleaned coils of pet hair . Advised to give 24-48 hours before loading perishable goods . No water leaks detected at time of service . Job complete

"Arrived onsite for unit not cooling properly. Found evaporator incased in ice but only the upper half. This is a recurring issue. Called tech line for assistance. Spoke to Travis SR#7739678958. All test pass however defrost sensor, in this case the bimetal may be out of range and allowing unit to kick out of defrost too soon. Recommend ordering part number W11566892. Set to return Wed the 14th. ; ordrng 1 W11566892 (Evaporator harness)"

"On arrival verified complaint of not washing. Previously replaced sump and found incorrect voltage from main board. Replaced main on current visit and ran diag check, sump motor now activates correctly. Job complete installed w11613566"

"Arrived on site to inspect dishwasher not completing cycles. Upon further inspection, I placed the unit in diagnostics showing error code F2E1, F12E2 and F12E5. Clares the codes and continued with testing and while testing, the home had a power surge and the unit shut off. I restarted testing and the unit operated as designed, but at the end of testing, the F2E1 error reappeared. I contacted the owner and advised of my findings and if 08/16/24 would be a good date to return to complete repairs. Customer advised someone would be at the home. I am ordering the control panel and will return with the prescreened parts. No water leaks observed during service. Returning tech to replace the control panel and main control. No parts installed today.; ordrng 1 W11219637 (Control panel)"

Arrived on site for previous diagnosis parts. Installed the control board and tested the unit. You can set the time and change the temperature now. Heated unit to 380? with no issues. The range is operating as designed. W11620481

"On arrival verified complaint of shaking, verified tub is wobbling, replaced hub and agitator. Shaking was still slight. Found unit was not properly leveled. Leveled unit and shaking went away. Job complete installed w10528947 hub and w11550891 agitator."

Arrived on site for previous diagnosis parts. Installed the pedal and shield on the Compactor and now the trash can get eject out when the pedal is stepped on. The unit is operating as designed. W11636605 W11696574.

"Arrived on site for a dryer that is making a thumping sound. Inspected unit and work area. And the customer complained that the unit makes a continual thumping sound throughout the entire cycle. She advised that her old dryer did not used to make these kinds of sounds. I just the unit on a high heat cycle for 20 minutes and found the unit working and operating as designed. the customer stated that the thumping noise that she was hearing during the cycle was what they were talking about. I did advise the customer that what we were hearing was normal for newer dryers. The noise was not loud or abnormal. I did go ahead and call Whirlpool Tech line and spoke to Glen SR# 7739679375. He advised that the thumping noise is due to the rollers, hitting the ridge on the fire basket. How is the basket is spinning, and that this is completely normal. Advised to make no repairs at this time and advised jellyfish break. This is normal operation. Call complete. No parts were installed."

"Arrived on site to install previously diagnosed and ordered part per previous tech. Installed new basket and tested the unit, and the unit is not operating as designed. I lastly ran a calibration cycle. No water leaks observed during service. W11172199"

"WUI75X15HZ01 Arrived on site to replace ordered parts. Upon arrival, found bin not cold and no water in pan. Ran diagnostics and all checks fine except for cabinet thermistor. Proceeded to check thermistor and was touching compressor. Customer mentioned an installer installed the pump and possibly moved the thermistor out of place. Retained and re routed all wires to its proper location. Re tested unit and now unit is functioning as designed. No water leaks present at this time. No parts replaced"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, filter drier and access valve. I evacuated the system and removed and replaced the mentioned parts and performed a push pull test and had good suction/pressure. I vacuumed the system down to -30/0psi. Installed 53g of R600 refrigerant and tested. Unit is beginning to cool and no leaks found on work completed. Unit is operating as designed. I recommended the customer allow this unit to cool for 24 hours before placing food back inside. No water leaks observed during service, job completed. W11506635, W11557425, WPW10143759"

"WRS325SDHZ08 Arrived on site for unit not cooling. Upon arrival, found unit partially cooling. Cooling fan running. Exposed evaporator and found only frosting 1/8 of the way. Needs sealed system repair. Ordering Wpw10143759 UV drier, W11506635 access valve, W11546692 evaporator and W11580057 compressor. Weighing job for 2 hours. R600 sealed system repair. No water leaks present at this time. Office to reschedule ; ordrng 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 W11546692 (Evaporator) and 1 W11580057 (Compressor)"

Arrived onsite for unit not agitating. Customer states soap is left on clothes. Checked components and all are functioning. Ran load and is functioning properly. Found customer (roommate ) not loading cycle correctly. Instructed customer on proper loading and detergent use. Unit is functioning properly. Job complete. No parts used.

"WFG320M0MS0 Arrived on site for unit producing gas smell. Upon arrival, customer stated the gas company determined it was the range. Upon inspection found gas smell coming from back of unit. Applied leak detection and bubble tester onto adaptor to the regulator and found leak from there (picture attached). Applied gas Teflon and re secured. Gas smell has gone away. Unit is functioning as designed. No parts replaced"

"Arrived on site for a washing machine thats making abnormal noises. Inspected unit and work area. The customer advised that the unit makes weird. Sounds throughout the cycle and advise that he knows that theres an issue because his daughter has the same unit and hers doesnt make the same sounds. I ran the unit through Diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed. The customer advised that the unit makes the noise within the first three minutes of starting the cycle. I started at a normal wash cycle and found the unit, making a knocking noise when the unit was spinning. The customer advised it happens throughout spin and agitation, and advised that his daughter does not have the same issue with her unit. I gained access underneath and found all components were in proper place, but found at the lower drive shaft on the gear case at fallen, causing the shaft to bounce. I went ahead and replaced the gearcase and slider due to some wear and tested the unit. I found the unit working and operating as designed. Call complete. W11449841 & W10734521."

Arrived on site to test unit for draining on its own and not starting wash cycles. Found when plugged in unit is draining due to faulty pressure sensor. Replaced control(W11607637) and unit is now working as designed. No leaks detected. Job complete.

Arrived onsite and found unit complaint of operating with sticking door. Difficult to close and open. Repaired by adjusting strike to suit normal ease of use. All checks good. Advised customer on repair. Advised customer on normal running sounds. All checks good.