Service History 66

We serviced a
WHIRLPOOL DRYER
Model WGD5620HW1
Near Austin, TX 78749
Kevin
Job Details: 11/04/2021
"Arrived on site and replaced previously diagnosed parts. Installed new motor, housing, blower wheel, blankets, seal, and sound pads. Tested unit with customer and unit tested good. Dryer is now working and sounding as designed."
We serviced a
JENN-AIR OVEN
Model JJW2730DS03
Near Austin, TX 78746
Leonardo
Job Details: 11/04/2021
Arrived on site for oven F2E1 stuck keypad code. Tested unit and found F2E1 stuck keypad code. Console needs to be replaced.Office to reschedule.; ordrng 1 W11236888 (Console)
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near McDade, TX 78650
Matthew
Job Details: 11/04/2021
Arrived onsite for dryer door not closing properly. Upon inspection found failed latch. Replaced latch and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/04/2021
"Arrived on site for 1639745300, ice maker not working ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY. Placed ice maker in harvest using jumper and it wouldnt turn motor. Found bail arm in up position and was stuck not allowing bail arm to be pushed downward into on position. Ran diagnostics and ice maker wouldnt harvest. Removed ice maker and removed ice in mold then tried harvesting again. Motor in Ice maker has failed. Ordering new ice maker to return and complete the repair. Returning with all parts. ; ordrng 1 WPW10300022 (Ice maker assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL01
Near Leander, TX 78641
Kayman
Job Details: 11/04/2021
Arrived onsite for refrigerator not dispensing water. Upon inspection I found when pulling the filter the unit will dispense but if you let it rest it will stop working shortly after indicating a incoming pressure issue. I will need to order the pressure reduction valve and water line to complete the repair; ordrng 1 W10786952 (Valve pressure reduce) and 1 8212547RP (Water line) and 1 W11312191 (Inlet valve) and 1 W11535162 (Dual valve)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near West Lake Hills, TX 78746
Leonardo
Job Details: 11/04/2021
Arrived on site for water leaking. Tested unit for leaking water and found water leaking from sump gasket. Sump and motor needs to be replaced. Noticed The new sump and motor was damaged when opened from the box. Reordering the sump and motor.Office to reschedule ; ordrng 1 WPW10591570 (Sump and motor)
We serviced a
JENN-AIR OVEN
Model JJW9527AAW
Near Leander, TX 78641
Kayman
Job Details: 11/04/2021
Arrived onsite for wall oven losing power or not heating. Upon inspection I confirmed the complaint. I cycled power and attempted to put the unit in diagnostics but I could not get a response from the control panel. I tried 2 more times but could not get it to respond. I found the clock numbers very dim indicating a failure within the switch membrane on the unit likely causing the intermittent power failures with the heat cycle.
We serviced a
WHIRLPOOL DRYER
Model WED9400SU0
Near Bastrop, TX 78602
Matthew
Job Details: 11/04/2021
Arrived onsite for dryer giving error code F01 control failed. Confirmed error code and replaced control. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/04/2021
"Arrived on site for WONT DRY COME AND FIX THANK YOU. Ran diagnostics and no error codes came on. Ran through diagnostics cycle and dishwasher is filling, wash arms spin, diverter turns, drain pump drained and heating element heats. Found customer is not using rinse aid. Went over the users manual with the customer new showed him rinse aid is essential for proper drying. Also explained how plastics most times will always need to be hand dried and any dish ware with concave bottoms may hold water once dishwasher completes. Customer plans on buying rinse aid to test dishwasher as soon as he can. Found bits of food in the bottom bulkhead around filter trap and recommended keeping any food out of the dishwasher to prevent clogging the drain pump, sump and motor, and drain tube. No leaks detected. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Wimberley, TX 78676
Jacob
Job Details: 11/04/2021
"Arrived onsite for unit making noise when the compressor is running and the ice maker arm not going down when shut off. Let customer know that the ice maker arm doesn?t move when shut off, and that the new ice maker has a shut off switch to turn the ice maker off but the arm will not move when turn off. Looked at the unit for making excessive noise. Upon further inspection, found the coils at the bottom of the unit were chattering off chassis of the unit. Put pads in between and unit quited down. No issues at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Jarrell, TX 76537
Jonathan S
Job Details: 11/04/2021
"Arrived on site to install previous diagnosed. Removed failed element and installed new. Found element had minor rust on element and most like would not cause circuit breaker to trip. Removed failed control and installed new. Performed diagnostics mode and monitored test cycle and observed for possible water leaks. Measured amp draw to element and found 7.5 amps. Found circuit breaker did not trip in test mode. Informed customer if unit continues to trip circuit breaker to contact electrician to breaker replaced. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL OVEN
Model JMC2427DS01
Near Spicewood, TX 78669
Brandon
Job Details: 11/04/2021
"Arrived on site for customer complaint of F1E6 error code, found failed humidity sensor, ordering sensor and bringing mag tube and AM control. Called techline SR# 7732160230; ordrng 1 W10460457 (Sensor) and 1 461967847321 (Magnetron) and 1 W10711277 (Appliance manager) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
David S
Job Details: 11/04/2021
"Arrived on site to install previous diagnose part. I removed the old sump and motor, and installed a new one. I reassembled the unit and tested it. The unit is working as designed no more leaks.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Marcos, TX 78666
Robert
Job Details: 11/04/2021
"Arrived on call for complaint of not heating. Checked voltage good, Element good, high limit good found fixed thermostat open. Replaced thermostat and test."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC1
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/04/2021
Arrived on site for Washer not draining. Placed in diagnostics and F9E1. Found bottom of washer full of water. Activated diagnostics components and ran drain pump. Drain pump did not come on. Gained access to drain pump and found harness connector wasnt plugged into drain pump. Reconnected drain pump and washer began draining immediately. Ran through auto diagnostics and washer completed all cycles as designed. No leaks detected. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QJW00
Near Spicewood, TX 78669
Brandon
Job Details: 11/04/2021
"Arrived on site for customer complaint of freezer frosting up, found failed gasket, I replaced gasket, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hutto, TX 78634
Tommy
Job Details: 11/04/2021
Arrived onsite for washer not washing and making clicking sound. Upon arrival found shift actuator slipped from position installed. Tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Pflugerville, TX 78660
Wesley
Job Details: 11/04/2021
Arrived onsite and replaced the main control and unit began to work as designed. Advised customer on repair. All checks good.
We serviced a
GE RANGE
Model JGBC20BEA1
Near Austin, TX 78749
Leonardo
Job Details: 11/04/2021
Arrived on site to replace oven burner and oven ignitor.; ordrng 1 WB16K10043 (Bake burner) and 1 WB13K21 (Glow igniter)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Georgetown, TX 78626
Jimmy J.
Job Details: 11/04/2021
"Arrived on site for I started a load and it just turned off. It did not trip the circuit breaker, I tried to Please wear a mask covering your mouth and nose the entire time you're in our home. No power and wouldnt respond to pressing cycle selections. Removed junction box cover me wires werent secured. Killed power and secured wires into junction box properly. Powered back up and dishwasher turned on. Placed in diagnostics and no error codes came on. No leaks detected. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fischer, TX 78623
Andrew
Job Details: 11/04/2021
"Arrived on site to test unit for no ice production, tested unit found ice maker fill tube frozen, removed ice, ran diagnostics with tech line, found unit functioning as designed at this time, was advised by tech line to replace Triton UI to ensure heater nagging properly and valve for water weeping. Office to reschedule. -SR#7732158912; ordrng 1 W11533213 (Triton UI) and 1 W11312191 (Inlet valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near New Braunfels, TX 78130
Noah D
Job Details: 11/04/2021
"Arrived on site to inspect unit for not dispensing water due to a switch issues, checked the door and found the left door bent causing issues, attached cardboard shim and ordering door, office to reschedule ; ordrng 1 W11435353 (DOOR)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS02
Near Austin, TX 78731
David Z
Job Details: 11/04/2021
Arrived on site to install new lower hinge and spacer to resolve broken and drooping door. Found the pin on the lower hinge was broken off. Installed hinge and spacer and tightened hinges. Tested and verified door is opening and closing as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Bertram, TX 78605
Cliff
Job Details: 11/04/2021
Arrived on site to diagnose a refrigerator that is not cooling. Found start device for compressor failed and replaced with new one from personal stock. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/04/2021
"Arrived n site for range with possible gas leak. Customer stated that there was a box in the broil compartment and she was not aware of and unit has been working since box was removed. Tested all operations and monitored with gas leak detector. All tested good, no detection of gas leak.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ1
Near Manor, TX 78653
Wesley
Job Details: 11/04/2021
Arrived onsite and found missing front door glass and trim. Ordering trim and screws to secure glass and returning with glass to repair. Office to reschedule. ; ordrng 1 W10761018 (Trim) and 1 W10761014 (Trim) and 3 WP355214 (Screws)s and 1 WP8523177 (Lower trim)
We serviced a
MAYTAG WASHER
Model MHW8630HC3
Near Austin, TX 78731
David Z
Job Details: 11/04/2021
"Arrived on site to diagnose washer that was not finishing cycles and making a quiet hissing sound. On arrival customer said the noise was present. I checked the noise and it sounded like a fan. Checked the vent and could feel air flowing out. Checked panel and found the fresh hold option was enabled, which causes the fan to stay on and the unit tumble for up to 24 hours. This is the fresh hold feature working. Advised how to disable it. Unit is working as designed. Call complete."
We serviced a
UNKNOWN VENTHOOD
Model UXT5230BDS1
Near Round Rock, TX 78681
Tommy
Job Details: 11/04/2021
Arrived onsite for vent hood filter stuck. Found filter damaged replaced and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Manor, TX 78653
Wesley
Job Details: 11/04/2021
Arrived onsite for door popping open during cycle after hinge repair. Found front panel slightly misaligned after initial failure. Corrected alignment for proper door operation. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leander, TX 78641
David S
Job Details: 11/04/2021
Arrived on site to install the previous diagnosed part. I installed a new top rack. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS2
Near Austin, TX 78733
Leonardo
Job Details: 11/04/2021
Arrived onsite for bottom rack not washing. Tested the unit and found too much suds. Cleared out some of the suds and tested the unit. Sump and motor is working correctly with plenty of pressure. Unit test good. Job complete
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Spicewood, TX 78669
Brandon
Job Details: 11/04/2021
"Arrived on site for customer complaint of trim being broken, I replaced trim, unit tested good."
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ1
Near Manor, TX 78653
Wesley
Job Details: 11/04/2021
Arrived onsite and found unit would not heat up properly because the flame could not sustain with an obstructive mat over the ports in the base panel. Removed mat and tested function. All checks good. Unit preheats and reignites without issue. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
David S
Job Details: 11/04/2021
"Arrived on site to install previous diagnose parts. I installed a new steam vent, deflector, and outer vent cover. Job complete."
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/04/2021
"Arrived on site to test unit for oven not heating, no power, tested unit found unit is not receiving proper voltage, verified with homeowner voltage not correct in outlet, advised electrician needed to fix issue, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW00
Near Austin, TX 78738
Kevin
Job Details: 11/04/2021
"Arrived on site and inspected unit for water leaking. Found water pooling up at bottom of washer, took picture. Traced water leak up to the dispenser. Ran unit through all functions in manual diagnostics cycle and could not duplicate the water leak.
We serviced a
FRIGIDAIRE DISHWASHER
Model LFBD2409LM0B
Near Austin, TX 78739
Jacob
Job Details: 11/04/2021
Arrived onsite for unit not powering on. Tested the unit and unit would not power on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/04/2021
Arrived on site for Leaking from the Ice Maker - Bottom Freezer Refrigerator - PRE-ID Water Valve. Found fill tube frozen over at tip again. Checked voltage at harness to heater and it was receiving the 12 volts. Ohmed out heater and it was out of range. Ordering a new fill tube heater W11496599 to return and complete the repair. ; ordrng 1 W11496599 (Fill tube heater)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78737
Leonardo
Job Details: 11/04/2021
"Arrived on site to replace sump and motor. Customer is requesting a certified plumber to disconnect water lines. Advised customer to call KitchenAid to see if they can get a certified plumber for Her.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Austin, TX 78717
David S
Job Details: 11/04/2021
Arrived on site for freezer being to cold. I inspected the unit and work area. I gained access to the control and checked the thermistor ps. They are reading correctly. I put the unit into diagnostics and forced the defrost heater on. It cam on and the evaporator fan is working. I replaced the main control as it is not making the unit go through a defrost. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WGD560LHW1
Near Del Valle, TX 78617
Scott
Job Details: 11/04/2021
"Arrived on site for poor drying . Igniter is coming on and heating . Ran temp and air flow test , found air flow restriction. Recommended to apt office to have maintenance clean exterior venting . No lint build up in dryer. No gas leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78741
Leonardo
Job Details: 11/04/2021
"Arrived on site for unit not staying on and turning off after 3 to 4 seconds. Tested unit and found unit would not stay on. Checked switches and switches tested good. Found bad control board,replaced control board. Tested unit by heating water for 30 seconds. Unit works good. Job complete"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Georgetown, TX 78628
Lou
Job Details: 11/04/2021
"Arrived on site to inspect dryer not venting properly. Upon further inspection, the customer pointed out a large amount of lint built up behind the washer/dryer near the dryer vent tube. I found the vent tube at the back of the dryer had come loose and lint was escaping into the laundry room. I adjusted the tube and tightened the clamp and tested airflow to the unit using my vent test kit. The unit vent test passed as its getting good airflow. Lint was cleaned up from behind the unit. I recommended that the customer have their center checked/cleaned at least once per year depending on use fo the unit. No lint observed at the end of service, job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDB01
Near Austin, TX 78732
David Z
Job Details: 11/04/2021
"Arrived on site to diagnose refrigerator not cooling. On arrival found unit was turned off. Turned unit on and never heard compressor lock on. Checked inverter and found 3 blinking lights, indicating inverter failure. Replaced inverter and tested unit. Verified all functions are working properly and unit is cooling.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2542VEB01
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/04/2021
Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed complaint and found unit had no charge left to recover. Replaced unit with new compressor and uv drier. Pulled vacuum on unit. Recharged system with 5.0oz of refrigerant per unit design. Run unit for 20 minutes and found no failures or drops in pressure (0/130). Found unit dropping in temperature. Informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Georgetown, TX 78626
Lou
Job Details: 11/04/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC= -4 degrees. I placed the unit in diagnostics and tested the ice maker and it failed. I removed the ice maker and tested the fill tube and found it frozen. I cleared the filk tube and removed and replaced the ice maker and retested and the unit is operating as designed. I turned the temperature up in the FC section to help prevent the fill tube from freezing again. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model RF362LXTS1
Near Temple, TX 76502
Tali W
Job Details: 11/04/2021
"On site for range door not closing properly, not keeping temp, and oven light flickering. Found door closing properly, but light flickering on and off. When exposing the back of unit, found black side wiring on terminal block melted and burnt. Due to safety hazard from burned wiring, not able to test unit at this time. Also, found rear left infinite switch burnt out. Unit needs: light switch, rear left infinite switch, main harness, terminal block, power cord, oven temp sensor, and main control. Office to reschedule. ; ordrng 1 WP3149404 (Rear left switch) and 1 WP9757262 (Light switch) and 1 WP9761958 (Terminal block) and 1 PT400 (Power cord) and 1 W10117606 (Main harness discontinued) and 1 AUTHO (AUTHO)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM3
Near Killeen, TX 76549
Al
Job Details: 11/04/2021
"Arrived on site to inspect dishwasher not washing. Unit fills, sits and drains. I ran diagnostics and unit displayed F6/ E4 float switch stuck open. I heard the dispenser open, but the wash motor never came on due to the error code. Ordering the switch, control and sump and motor. Office to reschedule return services.; ordrng 1 WPW10591570 (SUMP ASM, PUMP MOTOR(M028)) and 1 WPW10195039 (SWITCH) and 1 W10906430 (BOARD (M035))"
We serviced a
WHIRLPOOL OVEN
Model RBD305PDB8
Near Lakeway, TX 78734
David Z
Job Details: 11/04/2021
"Arrived on site to diagnose oven that loses power at panel and throws an error. Found F2E6 error present on arrival, which is a shorted keypad button error. Ribbon cable / membrane is failing on aged unit, which is discontinued and 0 available stock. Ordering console to see if AHS can get. Advised if panel is removed ribbon cable can fail further and make unit completely Inoperable. Office to schedule if AHS can get panel. ; ordrng 1 4451973 (Console)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGHD2433KF1
Near Austin, TX 78757
David Z
Job Details: 11/03/2021
"Arrived on site to diagnose dishwasher with door that has no tension on it and comes straight down. Examined unit and found the springs stretched out and ropes damaged.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Leander, TX 78641
Tommy
Job Details: 11/03/2021
Arrived onsite for dishwasher not draining. Found unit drain pump motor burning out. Replaced and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78704
Jacob
Job Details: 11/03/2021
Arrived onsite to replace parts ordered by previous tech. Replace parts. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/03/2021
Arrived on site to diagnose an ice machine that is leaking. Found valve to filter line broken causing leak. Replaced line and tested unit. Found all is working properly at this time. No leaks were found after service was performed.
We serviced a
MAYTAG DRYER
Model MEDB855DC
Near New Braunfels, TX 78130
Noah D
Job Details: 11/03/2021
"Arrived on site to inspect unit for not drying without loud noise, upon inspection found the unit making a squeaking noise in the left area of door. Replaced all wheels and idler pulley. All functions returned with no issue. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHGXML15
Near Killeen, TX 76549
Al
Job Details: 11/03/2021
Arrived on site and inspected side by side refrigerator cooling issues. Accessed the evaporator and discovered an inch of frost on the bottom rung of the evaporator. Checked the compressor and found .55 amp draw at the compressor. Customer advised she had the compressor replaced 1.5 years ago. The temperatures were 65/68. Evaporator fan and condenser fans were both working. Unit will require a sealed system repair. Ordering required parts to complete and sealed system technician and 2 hours. ; ordrng 1 W10309994 (Compressor) and 1 WP2188823 (Evaporator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/03/2021
Arrived on site to replace doors for refrigerator. Replaced fc and rc door and badge. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Bastrop, TX 78602
Matthew
Job Details: 11/03/2021
"Arrived onsite for washer shaking excessively during spin cycle. Upon arrival customer showed video of unit shaking. Previous company had been out several times, replacing the inner basket, suspension rods (twice), and other components. Ran diagnostics and found no stored error codes. Tested suspension and felt good. Ran spin test and found unit spinning off center. Suspected bent gearcase shaft. Replaced gearcase. Calibrated and tested . Unit seems to be functioning properly. Customer will monitor. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Round Rock, TX 78681
Wesley
Job Details: 11/03/2021
"Arrived onsite and replaced icemaker. Advised customer to expect ice within 3 days. Tested unit, all checks good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Leander, TX 78641
Kayman
Job Details: 11/03/2021
Arrived onsite to install previously diagnosed parts. I installed the harness but still no function. I isolated each valve and filter head. I found the reservoir union frozen. I found where the lines come into the unit there is a inch gap which is likely causing air infiltration. I sealed the gaps and I steamed out the reservoir and tested the unit. The unit is working as designed at this time. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Clifton, TX 76634
Jonathan M
Job Details: 11/03/2021
Arrived on site for a refrigerator that is frosting in the freezer section. Inspected unit and work area. Confirmed the customers complaint and checked the door gasket. Found the gasket sealing properly around the entire edge of the cabinet. Looked inside the freezer and found the cabinet separating from the liner. Added silicone to the outer edges of the cabinet and advise the customer to keep an eye on it. The unit is now working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Temple, TX 76502
Tali W
Job Details: 11/03/2021
"On site for washer not turning on. Wall outlet 120VAC. Found power to control and control sending 12VDC to UI console, but console not lighting up or turning on. Checked harness, it had continuity. Plugged back in and drain pump turned on for a minute then shut off. Ordering UI console. Office to reschedule. ; ordrng 1 W11478526 (UI panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Copperas Cove, TX 76522
Al
Job Details: 11/03/2021
Arrived on-site to inspect leaking into the ice maker. Confirmed the ice container was stuck in the unit due to all of ice buildup.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Belton, TX 76513
Tyler
Job Details: 11/03/2021
Arrived on site for dryer randomly/sporadically operating on its own. Upon arrival I confirmed complaint. Found ui randomly turning on. Inspected ui control as well as ohmed/tested Ui harness. Found no issues. Found ACU randomly closing connections to ui and starting unit. Also found F6e1 error in diagnostics. Replaced ACU and found symptoms no longer present. Informed customer unit was ready for use. If issue returns we need to call techline as well as. Call complete
We serviced a
MAYTAG DRYER
Model MEDB755DW2
Near Waco, TX 76708
Jonathan M
Job Details: 11/03/2021
Arrived onsite for a dryer that is not turning on. Inspected unit and work area. Confirm to customers complaint and check voltage going to the unit. Checked voltage at the motor when the start button was pressed and found zero voltage going to the motor. Check the motor circuit and found it open. Check the thermal fuse and found it open. Replaced the thermal fuse and tested the unit. The unit begin to work as designed. Call complete.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS06
Near Temple, TX 76502
Tyler
Job Details: 11/03/2021
Arrived on site for microwave/oven wall combo not heating/showing f5e1. Upon arrival confirmed complaint. After disassembling unit I found magnetron burnt and mangled. Also found inverter had failed not allowing a stable connection to. Magnetron. Reassembled and tested unit. Found it heating and functioning as designed with no errors. Call complete
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Killeen, TX 76542
Al
Job Details: 11/03/2021
Arrived on site for 2/2 for dryer rpterminal block damaged. Used terminal block to complete the repair. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Belton, TX 76513
Tali W
Job Details: 11/03/2021
"On site for fridge making very little ice and stopping. Test 15 bin not full, test 36 fan turned on, test 56- E5 IM thermistor bad. Ran harvest test, unit completed. Ran fill test, unit filled. Tested ice box fan, functioning. Noice evidence of any ice build up in FC. At control, IM thermistor P7 1&2 4.6k @54 degrees. When in test 58- 1.9vdc. P3-1 to P1-1 120VAC when running test 19 fill tube/fascia heater. Also, found ice door had slight air gap. Ordering ice door, main control. Office to reschedule.; ordrng 1 WPW10577864 (Ice door assy) and 1 W11483245 (Ice maker) and 1 W10646867 (Vent thermistor)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Clifton, TX 76634
Jonathan M
Job Details: 11/03/2021
"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Ran the unit through diagnostics and found that the unit was thinking there was enough water in the unit when there was no water in the water reservoir. Removed recirculating pump and replaced it. Reassemble the unit and tested it in the diagnostic cycle. Found that water was still not dispensing correctly but that it was calling for water.I asked the customer if they had replace their water filter at all anytime recently. She advised that she was needing to replace it. Once the water filter was removed, the unit began to dispense water as designed. Test of the unit in diagnostics and all individual components worked as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model MEDB835DCO
Near Copperas Cove, TX 76522
Al
Job Details: 11/03/2021
"Arrived on site and inspected dryer making rattling noises as soon as its started. Confirmed the complaint, disassembled and found something stuck in the blower wheel causing the unusual noises. Removed the obstruction, reassembled and unit tested properly without any issues. Job complete"
We serviced a
WHIRLPOOL WASHER
Model Wtw5000dw1
Near Waco, TX 76708
Jonathan M
Job Details: 11/03/2021
Arrived on site for a wash machine that is not completing cycles. Inspected unit and work area. Ran the unit through diagnostics and found an F8 E1 (low/no water detected) error code. Tested both valves and the drain and found it working properly. I did find the cold water valve pulling in a little less than optimal water when it was trying to fill. Did notice the drain pipe at the back wall was also a little high then the installation guide would have it. Replaced water valve and tested the unit. Found the cold water valve was pulling in more water. I advised the customer that the water valve would be the only thing causing that error code on the unit if the issue was with the unit itself. I did inform her that her high drain for potential loading could cause that issue if she has anything that soaks up a lot of water during a rinse cycle. We?re in the unit through an auto test and the unit ran as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Harker Heights, TX 76548
Al
Job Details: 11/03/2021
Arrived on site to inspect a washer coming on by itself. Customer had the unit unplugged and the water off. She plugged it in and the drain pump came on and tried draining the remaining water out. I pressed the cancel button and ran diagnostics and calibrated the unit. I started a quick wash and unit preformed as designed. No parts required. Learned the issues began after a power surge. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Belton, TX 76513
Tyler
Job Details: 11/03/2021
Arrived on site for Asher needing previously diagnosed lid parts. Upon arrival reconfirmed complaint. Installed needed parts. Reassembled and tested unit. Found lid locking and functioning as designed. Call complete.
We serviced a
AMANA DISHWASHER
Model ADB1000AWD1
Near Waco, TX 76708
Jonathan M
Job Details: 11/03/2021
Arrived on site for a dishwasher that is leaving water at the bottom. The customer advised that the unit had some murky brown water in the unit was after they did a wash cycle and have not been able to remove it since. Attempted to run the dishwasher and found the unit not activating any of the components. Check the book junction box for voltage and found zero voltage at the junction box. Checked voltage at the wall and confirmed that there were still no voltage. Advised the customer they would need to contact an electrician to fix their power supply prior to any further service and it advised that their issue may just strictly be a power supply issue. Call complete.
We serviced a
WHIRLPOOL DRYER
Model LER8648PW0
Near Waco, TX 76708
Jonathan M
Job Details: 11/03/2021
Arrived on site for a dryer that is not turning on. Inspected unit and work area. The customer advised that they?ve hit the start button several times in the unit will not run a cycle. Check voltage to the unit and found proper voltage. Went to start the unit in the unit and start it up right away. Tested the unit on several other cycles and found the unit turning on and heating. Advise the customer to call back if the issue persists. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Temple, TX 76502
Tali W
Job Details: 11/03/2021
"Onsite for microwave turning off when using certain functions. When removing console, found no ground wire attached from control housing to frame of unit. Called techline. Spoke to Steve SR# 7732151541. He stated that this unit does not have ground wire listed on parts. When testing control for power, the unit was functioning and werent able to duplicate malfunction. Steve stated that if the outlet was defective, it could cause the unit to loose power. Customer stated that the previous microwave (plugged into same outlet) worked with no issues. Replaced control. Tested on popcorn setting (as customer would notice issue more often in this setting). Unit didnt lose power and is functioning as designed. Call complete. ; ordrng 1 W11175577 (Control panel)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH75520AW0
Near Georgetown, TX 78633
Lou
Job Details: 11/03/2021
"Arrived on site to inspect microwave noises. Upon further inspection, I tested the unit with a cup of water and found the turntable motor making a clicking sound. To verify the noise, I tested again and turned the turntable off and the noise stopped. I am ordering the turntable and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service. ; ordrng 1 WPW10466420 (Turntable motor) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78717
David S
Job Details: 11/03/2021
Arrived on site for dryer making a noise. I inspected the blower wheel and found it clear. I gained access to the interior cabinet and found the guide wheels failing.I installed the repair kit. I cleaned the lint out of the cabinet. I reassembled the unit and tested it. It is now operating with no noise. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX03
Near Jonestown, TX 78645
Justin
Job Details: 11/03/2021
Arrived on site for a refrigerator with the freezer door not opening up prior to the last service. Upon further inspection I found the rails iced up causing friction and making it difficult to open the freezer door. Once the ice was cleared the door opened and closed as designed. I put my flashlight in the freezer and inspected the gasket for any leaks. I found none. The ice most likely came from the condensation of steaming out all of the ice from the prior visit.Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS04
Near Blanco, TX 78606
Brandon
Job Details: 11/03/2021
"Arrived on site for customer wanting both gaskets replaced on the RC doors, found gaskets are still sealing and no condensation in the RC. Customer had gaskets, but not the self tapping screws pn WP8281206, we would need 16 screws, but with no condensation I recommended to customer that we dont replace the gaskets at this time. Customer will call us back if the gaskets get to the point where they are not sealing and well have to order the screws prior to service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near New Braunfels, TX 78130
Noah D
Job Details: 11/03/2021
"Arrived on site to inspect unit for not closing normally due to a broken clip, upon inspection found the lower clip broken off. Ordering cover piece. Office to reschedule ; ordrng 1 12960001 (Cover)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/03/2021
"Arrived on site for refrigerator cooling at 44? on customer thermometer. Measured temperature in top front of RC at 40.4?. Inspected unit and work area. Found door gasket sealing. Performed diagnostics mode and tested RC thermistor and found reading 35? and evaporator thermistor at 31?. Tested evaporator fan and found air flowing from air tower. Gained access to control board and measured resistance on evaporator thermistor and RC thermistor. Placed thermal K in bottom rear of RC. Found RC thermistor at 6.87 k ohms and evaporator thermistor at 11.82 k ohms. Called Whirlpool tech support and spoke with Andrew. Went over service performed and he stated unit is cooling as designed (sr# 7732154186). All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Andice, TX 78628
Lou
Job Details: 11/03/2021
"Arrived on site to inspect dishwasher dispenser cap not spraying on. Upon further inspection, I found the dispenser cap on the countertop. I found that it had fallen off and rested on the element and melted. I replaced the cap with a new cap and placed unit in diagnostics. Also found the right upper rack stop sitting on the countertop. I demonstrated to the customer on how to install it back into place. No error codes were present. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WFE320M0ES2
Near Pflugerville, TX 78660
Wesley
Job Details: 11/03/2021
Arrived onsite and for cooktop on light shorted on constantly. Replaced 2 switches to repair. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM3
Near Austin, TX 78717
David S
Job Details: 11/03/2021
"Arrived on site for dishwasher not cleaning. I inspected the unit and work area. I found fault code F9e1 diverter cant find position f10e1 dispenser electrical f6e1 low/no water. I gained access to under the dishwasher, I found the dish washer leaking from the diverter. I inspected the harness and found the harness corroded from water.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Tommy
Job Details: 11/03/2021
Arrived onsite for dishwasher soap not dispensing. Upon arrival found wash motor was burnt out. Proceeded to replace and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JBZFL18IGX00
Near Austin, TX 78738
Luis
Job Details: 11/03/2021
"Arrived on site for no ice. Ran diagnostics icemaker not running through a cycle,replaced icemaker found due to defective icemaker water line frozen customer will defrost unit."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Pflugerville, TX 78660
Wesley
Job Details: 11/03/2021
"Arrived onsite for long drain error and found unit unable to drain. Cleared trap and found obstruction in trap. Unit is now operating as designed. Advised customer on repair, all checks good."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW
Near Pflugerville, TX 78660
Wesley
Job Details: 11/03/2021
"Arrived onsite for unit intermittently shutting off and not working. Tested power supply and found loose contact between plug and wall outlet. Customer will need to have wall out let replaced or repaired for good contact.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/03/2021
"Arrived on site for WASHER WILL TURN ON AND WHEN WASH IN INITIATED WILL TURN OFF. Placed in diagnostics and got F9E2, F5E2. Based on error codes I ran the drain pump and checked lid latch. Both tested good in auto diagnostics and manual diagnostics. Checked resistance of both at the control and resistance was off. Removed drain pump and lid latch. Installed new lid latch and drain pump. Ran calibration then tested lid lock and drain pump. Washer working as designed. No leaks detected while new drain pump drained. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Austin, TX 78744
Robert
Job Details: 11/03/2021
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Austin, TX 78746
Kevin
Job Details: 11/03/2021
"Arrived on site and replaced gearcase, rotor, stator, slider, and spanner nut. Washplate was seized and had to be broken off to remove it. A new one will be needed to complete repair. ; ordrng 1 W10902814 (Washplate)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78737
Kevin
Job Details: 11/03/2021
"Arrived on site and inspected unit for burners not working properly. Found front right burner was lighting but the flames were too high. Adjusted burner and cap, and now flame is normal. Cooktop functioning as designed, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Jarrell, TX 76537
Tali W
Job Details: 11/03/2021
"On site to install previously diagnosed parts. Replaced gearcase, washplate, spanner, cam and belt. Reassembled, calibrated, and ran diag cycle. Unit now functioning as designed. Call complete."
We serviced a
GE WASHER
Model GTW330ASK1WW
Near Pflugerville, TX 78660
Wesley
Job Details: 11/03/2021
Arrived onsite and found the only apparent problem was that the knob installation did not match the console presets and therefore a visual selection of a load did not match the programming. Removed knob and flipped 180 degree to correct position and advised customer on findings. All checks good. Unit is now operating as designed.
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Austin, TX 78704
Jacob
Job Details: 11/03/2021
Arrived onsite for unit giving the F6E1 again. Did replace the fascia and did the power cycle.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near Austin, TX 78732
Taylor M
Job Details: 11/03/2021
"Arrived on site to diagnose ice maker not dispensing or making ice properly, upon arriving I found the ice maker was turned off, the customer informed me that they turned the unit off due to spillover on the inside of the ice maker, i gained access and found ice formed together and ice beneath the tray building up. I removed the ice and removed the ice maker, I found that the fill tube funnel was completely iced over due to insulation blocking the bottom where it empties into the ice maker, I removed all of the ice and and blockage and now the unit is operating properly as designed, the fill completed as well as the harvest cycle. Job complete."
We serviced a
KENMORE WASHER
Model 110.2513241
Near Leander, TX 78641
Kayman
Job Details: 11/03/2021
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS01
Near Austin, TX 78738
Leonardo
Job Details: 11/03/2021
"Arrived on site for console lights not on. Tested unit for console lights not on, unit has 240 going in. Did hard reset, tested unit and unit worked good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78746
Luis
Job Details: 11/03/2021
"Arrived on site. Temp in fresh food reading 40? no ice build up on evaporator,per customer fan and fresh food thermistor already replaced,ran diagnostics thermistors passed,ran both fan test passed good air flow,changed defrost setting to basic.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near McMahan, TX 78616
Scott
Job Details: 11/03/2021
"Arrived on site for burners flame yellowing and popping when lighting . Found both front burners not lighting properly. Valves for front burners are bent , and caps are not fitting properly . Returning with LP kit to change on holders if needed . No gas leaks detected at time of service. Call to set return ; ordrng 2 W10814916 (Valves)s and 1 W11028738 (Holder) and 1 W11050487 (Holder) and 2 WPW10183368 (Front caps)s"