Arrived on site to diagnose a refrigerator with light not working in freezer. Found failed freezer led module and replaced it. All is working properly at this time and no leaks were found at time of service.

"Arrived on site to inspect washer for leaking, upon inspection found the washer working and some water residue around the cold connection, tested unit during normal cycle and ran full cycle to wash, drain and spun washer with no leaks, tightened down connection and checked for cracks on valve, none found. Complete"

Arrived on site for fridge not dispensing ice . Motor is turning . Found bin locked up and stipping of shaft . Replaced bin and shaft . Unit is now operating as designed . No water leaks detected at time of service. Job complete .

Arrived on site for oven being out of temperature. I inspected the unit and work area. I visually inspected the burner and found it in good condition. I gained access to the oven temp sensor and found it out of range. I replaced the oven temperature sensor. I retested the new sensor and found it in range. Job complete.

arrived on site for washer not connecting to Wi-Fi. Upon arrival I found that the unit was not pinging to the Internet connection whenever it was activated and not allowing for any proper connectivity for the unit I did verify however that the customers router was working correctly she also had her dryer and some other appliances already connected indicating that the router was not the problem I think all the whirlpool Wi-Fi team but after running multiple connection test we cannot get the washer to connect properly. Office will need to reschedule once availability of the UI facia is known in order to help resolve issue; ordrng 1 W11478525 (Ui fascia)

Arrived onsite for dishwasher adjuster kit being broken. Upon arrival found unit adjusters broken. Replaced adjuster kit and tested. Unit is now operating as designed. Job Completed.

"Arrived on site for customer complaint of no water and no ice, found water reservoir was frozen, maybe due to a return air duct being blocked and fridge set to low with not enough product. Customer is going to defrost unit and call us back if there is a problem, water valve and filter head tested good."

"Arrived on site for washer giving F8e1 error code. Upon arrival I called whirlpool pools techline and spoke with tech about current issue with washer and previous parts replaced. He instructed me to ohm the water valve and run a diagnostics cycle. During tests we could not pin point any issue but I did find the drain line was down just over a foot within standing drain pipe. Tech advised removing drain line up from distance it was sitting and made sure it was on,y 4 inches with drain.. upon retesting a normal test wash with extra rinse and customer did when they saw the issue arise, I was able to confirm unit I fully running at this time as designed. Techline has no further recommendations at this moment. Call completeSr# 7730299829"

"Arrived on site and inspected washer and found error code F9E2, and F2E1. Customer is experiencing white residue on clothing, items not washing properly, dry spots on clothes at the end of the cycle. washer has already had the updated control board in service pointer. spoke with techline and confirmed with customer that they are using the correct amount of detergent for each load

"Arrived on site for customer complaint of water paddle being broken, found paddle broken, cover and module also needed replacing, after replacing, unit tested good."

"Arrived on site to inspect washer for not starting, upon inspection found the console dead due to voltage issues,. Replaced console and tested. Complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel being damaged, I removed and replaced the panel and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to diagnose refrigerator that customer says will intermittently set off the door open alarm even when all doors are closed. Customer has done most of our normal troubleshooting steps already. Issue persists with pantry Ui disconnected / reconnected. Customer has checked harness for pantry Ui as well. Checked and found all door switches good. Customer informed me it can be days before issue happens. Called tech line and talked to Robert, SR7730298774. Explained all the steps me and the customer have taken thus far. Pantry Ui has no water or evidence of damage. Tech line said to remove one of the connectors on the LED driver board and let it sit for several days and see if issue repeats. If issue is resolve then the unit needs a new LED driver board, otherwise issue can be in wiring or pantry control.

Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.

"Arrived on sire to install previously diagnosed parts for 2nd single oven. Control is needed to complete repair. Ordering control and returning with UI to complete repair. ; ordrng 1 WB27X36809 (Control) and 1 Autho (Autho)"

Arrived on site to test unit for panel not responding.

Arrived onsite for the dishwasher not turning on. During testing found that the dishwasher and the garbage disposal are on the same 20 amp gfci breaker witch was tripped causing the no power issue. Turn breaker back on and dishwasher tested good. Advised customer to not run the garbage disposal and dishwasher at the same time or it maintenance trip the breaker again. Advised customer to call an electrician to put the dishwasher on its own dedicated circuit. Complete

Arrived onsite for the refrigerator door gasket not sealing properly. During inspection found that the door gasket had come off causing the issue. ReSecured the door gasket and it is sealing good. Complete

Arrived on site to replace door for refrigerator. Replaced left side RC door and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site for oven tripping the breaker. I inspected the unit and work area. I found error code f3e0. I gained access to the terminal block and found it in good condition. I inspected the oven temp sensor and found it with in range and working properly. I replaced the main control. I reassembled the unit and tested it. It is now working as designed. Job complete.

Arrived on site for icemaker leaking. I inspected the unit and work area. I found the ice maker cracked and not filling with water. I replaced the ice maker and the water valve. I adjusted the fill tube extension. I tested the ice maker it is no longer leaking and it is fill with water. Job complete.

Arrived onsite for previously diagnosed parts. Upon arrival turned unit off at breaker. Removed and replaced both console and control. Turned unit back on at breaker preformed heat test. Unit is now operating as designed. Job Completed.

Arrived onsite for previously diagnosed parts. Upon arrival unplugged unit took unit down and placed on mat. Removed cap and diode and replaced. Removed mag and replaced. Put unit back into place. Preformed heat test after plugging unit back in. Unit is now operating as designed. Job Completed.

"Arrived on site to inspect dishwasher spray arms. Upon further inspection, customer advised that the 3rd level spray arm had come off and provided the parts they found in the unit. Using the spray arm and retainer, I reinstalled the arm and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for cooling and light complaint. Temp set to lowest setting checked temperature with meter probe,temp reading 32? on all shelves,with coldest setting temp is accurate reset temp to recommended setting of 38? found fresh food lights dim and freezer led dead diagnosed unit will need fresh food and freezer leds ordering freezer led and will return with fresh food led; ordrng 1 WPW10515057 (Freezer led)"

Arrived onsite for a refrigerator with the lights not working. I found the upper RC lights out and the FC light out. I found the correct voltage at the FC light. I replaced the FC light and all lights are working as designed. Call complete.

"Arrived onsite for dryer door not staying shut. Replaced strike and latch and unit still would not function properly. Called tech line for assistance and recommended ordering the Hinges, door and frame. SR#7730298430. Office to reschedule. ; ordrng 1 279443 (panel) and 1 279570 (catch door dryer) and 1 W10861223 (door) and 1 W10906683 (seal-door) and 1 WP695737 (door) and 1 WP8066056 (hinge-door RIGHT) and 1 WP8066057 (hinge-door LEFT)"

Arrived onsite for range showing Low fan speed error. Upon inspection I found the unit would not engage bake and would flash F8E0 for fan speed error. I was able to access the control and test resistance of the fan. The fan is showing out of range resistance and as per CS it will need to be replaced. Ordering fan(W11107275) Office to R/S due to part availability. ; ordrng 1 W11107275 (Fan)

Arrived onsite for unit clock changing times. Upon arrival found unit had P and L replaced unit control and console. And tested unit is now operating as designed. Spoke with customer on importance of connection to WiFi. Job Completed.

"Arrived onsite for dishwasher not draining. Upon arrival found we were third company out unit had had drain pump replaced already. Found drain pump was operating as designed. Unit drain hose was installed incorrectly, having water go back into unit and not drain all the way. Adjusted hose and tested. Unit is now operating as designed. Job Completed."

Arrived onsite for washer not cleaning. Upon inspection I found the shifter had come out of cam. The unit was not in a location to where I could hook it up to test it but I replaced the shifter and asked the customer to monitor the unit to make sure the issue was corrected. Job complete

Arrived on site for door not closing on washer . Found door lock latch broken . Unit flashing latch error code when door is pushed in . Ordering latch .call to set return. No water leaks detected at time of service. ; ordrng 1 W11316250 (LATCH) and 1 W11316914 (STRIKE )

"Arrived on site and inspected microwave and found it is nor heating, replaced magnetron, capacitor, and diode and it is now heating again, job complete."

Arrived on job to replace sump. After replacement test operation. No leaks detected at time of service.

"Arrived on site to inspect washer issues. Complaint on ticket says extended warranty to provide parts; however, upon arrival customer did not have any parts and stated a previous company came out and said they would order parts and never came back. Upon further inspection, customer said the unit is leaking water. I removed the console and found evidence of an electrical short as there is soot on the underside of the console and on the control. I found a wire on the lower harness connected to the main control that was exposed from the factory and was the source of the short. I placed the unit in diagnostics and manually tested the inlet valve and found the valve cracked on the cold valve side and praying onto the control. Also found the valve harness connection to the main control had oxidation on it and not making good contact. I tested the agitate and spin modes manually and then tilted the unit back and found evidence of gearcase oil leaked on the rotor and drain pump. In order to complete the repair, I am ordering the main control, console/UI, valve assembly, gearcase, clutch, lower harness and CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-AUTHORIZATION. Advised the customer that once we get authorization from extended warranty and all parts arrive, I will come back and repair the unit. Unit left unplugged and water turned off due to safety. ; ordrng 1 W10812422 (Main control) and 1 W11102318 (Console) and 1 W11173597 (Valve assembly) and 1 W11455453 (Gearcase) and 1 W10754448 (Clutch) and 1 W10777954 (Lower harness) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (AUTHORIZATION)"

"Arrived onsite and found not filling with water. Unit worked for 2 loads for customer before failing.Error codes of f10 e 2. F8E1. F8E2. F8E4. Tested unit in and out of diagnostics and unit would not fill with water. Ordering control, valve and returning with switch. No reception on property. ; ordrng 1 W11410066 (Control) and 1 W11434044 (Fill valve)"

Arrived on site to diagnose a refrigerator that is making unusual noise and over cooling pantry compartment. Found failed damper assembly and replaced it. All is working properly at this time and no leaks were found at time of service.

Arrived on site to diagnose loose handle on dishwasher. Found set screws loose due to not having any loctite on them. Removed screws and added loctite and retightened. All is now working as designed. Call complete.

"Arrived on site for customer complaint of freezer over freezing and refrigerator not cooling enough, found return air duct clogged with ice build up, I used steamer to defrost return air duct, unit tested good.

"Arrived onsite for washer leaking. Upon inspection found leaking from fill valve. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete"

"Arrived onsite for a range that only gets to 280 degrees. I tested the unit in the bake cycle with the set point at 350 degrees since the customer stated this is where it was set when the unit failed multiple times. The oven cycled 6 times and lit on the first ignition click every time maintaining.a 350 degree average temp. On the 7th ignition the unit sparked 8 times and the ignition control locked out. I gained access to the ignition control and started a new bake cycle. The unit worked properly thru 7 cycles and on the 8th cycle it never sparked but I could see my DC voltage fluctuating to the gas valve with 124VAC to the module the entire time. I replaced the ignition control and tested again. The unit reached set point and would never try to ignite again along with the gas valve not trying to open. I tried broil and the gas valve opened but there was no spark. I explained to the customer that I believe I received a defective control and will order another one. I am also ordering the ignition wire harness along with the gas valve. Ordering W11198972 HARNS-WIRE, W10860916 SPARK MODULE, W10861656 REGULATOR, & WPW10333842 IGNTR-OVEN. Office to RS.; ordrng 1 W11198972 (HARNS-WIRE) and 1 W10861656 (REGULATOR) and 1 W10860916 (SPARK MODULE) and 1 WPW10333842 (IGNTR-OVEN)"

Arrived on site to install previously diagnosed part. Upon gaining access to the blower we found loose wires vibrating against fan and the back panel vibrating against cavity. We secured the wires and put padding on cavity to prevent the vibration. We then tested the unit to make sure the vibration was no longer present. We could no longer hear any noises. Call complete.

"Arrived on site ,replaced switch harness all burners functioning properly .No gas leaks detected at time of service.job complete."

Arrived on site to install previously diagnosed parts. I installed the new sump and motor then ran a test cycle. There were no leaks present and the unit ran as designed. I advised the customer that there is excess soap and suds in the unit due to me having to lubricate the seal on the sump to get it in. I also advised he run a cycle with the Lemi-shine they had before running a load of dishes.Unit is working as designed. Call complete.

Arrived on site to test unit for oven not heating. Test unit and found glow igniter not getting hot enough to open gas valve. Replaced glow igniter. Test unit and unit test good job complete.

Arrived onsite for unit not heating. Tested unit. Unit not heating. Upon further inspection. Found that the magnetron and capacitor was no good. Needed capacitor. Ordered part. Office to reschedule ; ordrng 1 W11493410 (MAGNETRON )

Arrived on site to test unit for UI not responding. Found UI had corrosion on it causing issues. Office to reschedule. ; ordrng 1 WP8530589 (cntrl-elec)

Arrived onsite for unit not starting a cycle. Tested unit. Unit is working as designed. Customer didn?t know that the start button had to be pushed 2 times to start a cycle. Instructed customer on usage of starting the unit. No issues at this time. Job complete

Arrived on site to replace motor for refrigerator. Replaced motor and dispenser is now functioning properly. During repair freezer door shelf holder broke and will need to be replaced. Office to set return appointment. ; ordrng 1 WP2223334 (In door holder)

"Arrived on site to install previously diagnosed parts to resolve warming drawer not maintaining heat. Replaced control, harness and light per tech line rec. Retested unit and verified its no longer clicking off and maintaining heat. ,erasure temps up to 135 and climbing. All is working as designed. Call complete."

"Arrived on site for customer complaint of unit making loud noise and little pieces of hard stuff all over, found the rear bearing have failed and the inner tub is rubbing on the outer tub and door bellow causing extreme noise and outer plastic tub shavings. Unit needs outer tub, inner tub, and door bellow. ; ordrng 1 WH45X10136 (Rear outer tub) and 1 WH45X10137 (Inner tub) and 1 WH45X10141 (Outer tub front) and 1 WH08X22620 (Door gasket) and 1 Cnote (Auth/ 2 man job/ 2 hour job) and 1 Cnote (Office to reschedule)"

"Arrived on site to test unit for not drying. Found unit is not venting properly. Found dryer sheet and lint obstructing exterior vent flaps from opening causing poor air flow. Cleared venting, tested unit, unit is now working good. Job complete."

"Arrived onsite and found unit washplate seized to gearcase shaft.Also ordering start button which is getting stuck, as well as control which will not finish diagnostic cycle or calibration while onsite. ; ordrng 1 WPW10596298 (Start button) and 1 W10752283 (Washplate) and 1 W11116590 (Control)"

"Arrived on site to inspect refrigerator water dispenser dripping no the ice bin lever broken. Upon further inspection, I found the handle/button on the ice bin was broken. I was able to get the bin off the shelf and found ice built up underneath the bin. I removed the ice and recommended that the customer remove the bin on a regular basis and clean the ice build up underneath to prevent the bin from freezing to the shelf. Also found that the ice dispenser door is not sealing properly allowing warm air into the chute and melting the ice in the bin. I tested the water dispenser and found it with a very slow drip. When the ice maker calls for water, the water dispenser will drip even more water.I am ordering the ice bin, ice dispenser motor and smart valve and CNOTE-LSO FOR TRAINING. Office to schedule return service. Water dispenser continues to lowly leak but customer had a cup under catching the water.; ordrng 1 WPW10395657 (Ice bin) and 1 CNOTE (LSO FOR TRAINING)"

Arrived onsite for the washer not working. During testing found that the drain pump was continuously running causing the issue . Found that the pressure sensor in the control board is bad. Replaced control board and ran a calibration and issue has been resolved. During testing found that the water valve was not working as well. Replaced valve and washer tested good and no leaks detected complete

"Arrived on site to inspect icemaker for not stopping ice production, upon inspection found the unit giving thermistor error code, replaced bin thermistor and tested. Complete"

Arrived onsite for range with oven door separating and broken. Upon inspection I found the front glass pane had broken and shattered I will need to order the front panel and return. Ordering Door glass (W11176456) nameplate (WPW10481433) requesting AUTHO for repair. Office to R/S due to part availability. ; ordrng 1 W11176456 (Door glass) and 1 WPW10481433 (Nameplate)

Arrived on site to replace both gaskets. Replaced gaskets test unit and unit test good no leaks present at this time.

"Arrived on site to replace sump assembly, after replacing unit tested good.

"Arrived on site for not dispensing ice. Removed ice bin found coupling to shaft not engaging bin due to shaft and coupling frozen not allowing spring to expand,defrosted auger shaft,added grease on spring,inside of shaft and coupling,reassembled unit tested auger motor unit working"

Arrived onsite to check unit for any issues. Customer said that they had a water line break. Tested unit. Unit is working as it should. Also customer wanted checked dryer on job 290739. Tested unit. And looked inside the unit. No issues at this time. Job complete

"Arrived on site to inspect microwave for not heating, upon inspection found the cavity thermistor shorted, replaced thermistor and tested. All heat returned. Complete"

"Arrived on site to replace upper broil element and lower cooling fan motor, after replacing parts, unit tested good.

"Arrived onsite for front left burner staying on and left knob being hard to turn on. Tenant tried to use the left burner knob and used a pair of pliers and bent the knob. Let landlord know that manifold needs to be replaced, and possibly front left oraface. Ordered parts. Office to reschedule.; ordrng 1 WPW10204705 (manifold) and 1 WPW10407678 (holder-orf)"

"Arrived on site to diagnose leaking refrigerator. On arrival customer showed me some water running when you open pantry drawers. Found RC evap drip pan bowed and likely leaking out on one side, with ice under it. Ordering drip pan and evap cover to resolve, also 2 hour job to make sure we defrost vent and follow steps to prevent evap freezing over. ; ordrng 1 W11457241 (Drip Tray) and 1 W11188493 (Evap Cover) and 1 2hourJob (2 hour job)"

Arrived on site for a dishwasher not working. Upon arrival I found the UI was responsive but it would not start a cycle. I found the lid latch not catching and it not allowing the door to close properly. I gained access to the latch and found it not working. I replaced the lid latch and then put the unit into diagnostics mode and found stored error codes F5E1 for door stuck open. I ran a test cycle and found the unit running as designed. Call complete.

Arrived on site for for dishwasher not draining . Found standing water in tub. Motor would humm but blades wououldnt spin . Replaced drain pump motor . Unit is now draining properly . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .

Arrived on job for complaints of not finishing cycle. Found the lid latch not working properly. Replaced lid latch and test. No leaks detected at time of service

Arrived on site to diagnose a washer that is not responding to user input. Found console not consistently responding to touch. Office to schedule return appointment. ; ordrng 1 W11095623 (Console)

Arrived on site to replace light switch and nut. Replaced switch went to install new nut but nut is to small for switch. Parts department will have to research office to reschedule. ; O-emld tckt

"Arrived on site to replace hinge, after replacing, unit tested good."

"Arrived on site and confirmed washer has bearing failure noise. Will need two technicians, and two hours to complete repair; O-emld tckt"

Arrived on site to diagnose a refrigerator with a freezer light not working. Found failed bottom left led module in FC and replaced it. All is working properly at this time and no leaks were found at time of service.

"Arrived on site and replaced evaporator cover, returned power to refrigerator and it is now operating properly, job complete"

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I found the heater checking good at 13 ohms and the high limit closed. Upon further testing in the diagnostics cycle I found the F7E1 error code but the unit was heating as designed. I inspected the sump and found both filters clogged with debris and the OWI caked over with debris. I explained to the customer how to clean and maintain the filter area and showed mr the unit was heating. Call complete.

Arrived on site to test unit for no power. Found unit getting 120v but no display. Replaced microwave test unit and unit test good job complete.

Arrived onsite for the refrigerator/ freezer not cooling. During testing found that there is no frost pattern on the evaporator and the compressor is running. It is noisy. This happened after the winter storm which the customer was part of the rolling blackouts. Will need a sealed system repair.

Arrived onsite to replace previously diagnosed parts. Replaced main control and panel. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site to replace timer from previous diagnosis. Verified timer was needed. Replaced timer, tested unit, unit works good. Job complete."

Arrived onsite for microwave not powering on. Upon arrival found unit fuse was open. Replaced unit fuse and tested. Unit is now receiving power. Preformed heat test. Unit is now operating as designed job completed.

"Arrived on site to diagnose a refrigerator that is not cooling. Found possible leak in unit and failing compressor. Compressor, drier, and process tube will be needed to repair unit. Office to have call authorized and set return appointment for 2 hours.; ordrng 1 5304511983 (Compressor) and 1 W10913906 (Drier) and 1 Tj90af8404 (Stub) and 1 2hourjob (2 hour job) and 1 Authoneeded (Autho needed)"

"Arrived on site for customer complaint of unit not keeping time and turning on by itself, found failed control, I replaced control, unit tested good."

"Arrived on site to inspect washer for not filling, upon inspection found the inlet valve broken at hose. Replaced valve and tested for issues, no leaks found. Complete"

Arrived on site to install previously diagnosed parts to resolve screeching sound coming from bottom of unit. Installed new belt splutch and motor to resolve. Retested with agitate and high speed spin and found no noise remaining. All is working as designed. Call complete.

"Arrived on site to inspect washer for not spinning during bedding settings, checked all functions and found the washer working to specs, spoke with Austin at Techline Sr # 7730289472.....Unit worked unloaded on bedding settings. Instructed customer on proper use. Complete"

"Arrived on site for refrigerant leak. Replaced fresh food evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.

"Arrived on site to inspect fridge for not having filter installed, upon inspection found the filter missing, replaced filter and tested. Complete"

Arrived on job for complaints of leaks from behind refrigerator. Found valve cause of leaking. Ordering correct part. ; ordrng 1 W10865826 (valve)

Arrived on site to install new upper broil element to resolve broken element. Replaced with new and retested. Verified broil element glowing red hot and working as designed.

"Arrived onsite for unit not powering on. Checked voltage to unit, getting 120v. Checked fuse, fuse gave good continuity and filter board got good ohms. Did not have control board sent with me. Need to re order control. Office to reschedule ; ordrng 1 W10892389 (cntrl-elec)"

Arrived on job for complaints of no heat. Found fuse open.After replacement test operation.

Arrived onsite for previously diagnosed parts. Upon replacing unit valve found tube between regulator was damaged. Ordering new one office to reschedule upon receiving part.; ordrng 1 W10512963 (Tube)

Arrived on site for fridge making a noise. I inspected the unit and. Work area. I tested the diffuser and found it making a rattling noise every time it opened. I replaced the diffuser and retested it. It is no longer making the noise. Job complete.

Arrived onsite to replace door and latch and switches. Upon looking at the new door. The door latches were broken. Need to order a new one. ; ordrng 1 WB56X32785 (DOOR ASSEMBLY )

arrive on site for a dishwasher or draining. I put unit into manual drain and did not her the drain tube on at all. I then tried resetting the unit at breaker and it still did not drain. I put the unit into diagnostics mode and found stored error codes F9E1 for no drain. I ran a test cycle and it ran through fine with the exception of no drain. I found a bad drain on the unit and replaced. I ran a test cycle again and the unit drained as designed. No Leaks after service. Call complete.

"Arrived on site and inspected dryer noises.Lifted the cabinet and powered it on and found the loud banging was due to the Terminal block was completely burned at the harness and also at the cord, when accessed through the back.

"Arrived on site for refrigerator that?s not cooling properly in either section. Inspected unit and work area. Video called DW and advised her that there is no model and serial tag for this unit. The customer did advise that they had one at one point but don?t know what happened to it. The refrigerator appears to have had prior sealed system work and confirmed the unit was low on refrigerant. The low pressure was sitting at -16 psi and the high side was at 106 psi.

"Arrived on site to inspect range leaking gas. Upon further inspection, I turned the gas supply on and tested the cooktop and oven burners and all operated as designed. I pulled the unit from the wall and using my liquid gas leak detector, I tested all gas line connections and the regulator and found no evidence of a leak. I lifted the cooktop and as soon as I raised it up, I could sense a strong smell of gas. I tested all burner connections with the liquid gas leak detector and found no leaks. I checked all connections and found the front left gas line connection to the valve was loose. I tightened all connections at the cooktop, as well as, all connections at the back of the unit and retested. No leaks found. I retested the cooktop burners and found no further gas leaks and could not sense any further smells. Recommended that the customer start the oven on Bake at 350 degrees and let it heat up for approximately 30 minutes or burn off the newness of the unit as it will smoke. Recommended they turn on the venthood while doing such. No further gas leaks detected at the end of service, job completed."