Service History 659 - Appliance Express

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS6

Near Leander, TX 78641

Tommy

Job Details: 06/01/2021

Arrived onsite for microwave having caught fire. Upon arrival found unit tray damaged. Also found unit filter board receiving voltage but. Or sending it out. Found unit fuse blown and unit cavity thermostat blown. Ordering UI and Control JIc. Filter board and cavity thermistor and Filter board. Replaced unit fuse while onsite. Office to reschedule upon receiving parts.; ordrng 1 W10598693 (Cavity thermostat) and 1 WPW10531156 (Filter board) and 1 W11182110 (Control) and 1 W11194422 (UI) and 1 W11402532 (Tray)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Kingsland, TX 78639

Cliff

Job Details: 06/01/2021

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker failed and broken fill tube wiring. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Killeen, TX 76549

Job Details: 06/01/2021

Arrived back on site to inspect side by side refrigerator issues.Customers complaint is the unit is freezing food in the refrigerator compartment.I immediately checked temperatures in both compartments and got -4 in the freezer and 38 n the refrigerator compartment.Observed orange juice on the top shelf that was 25% iced up.Called Whirlpool Tech Line BRIAN SR# 7730890555Was advised to turn the temperature up in the freezer compartment to prevent the items in the refrigerator compartment from freezing.Advised the customer it would take approximately 3 days for the change to be noticeable.Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model GU2275XTVy0

Near Round Rock, TX 78681

David Z

Job Details: 06/01/2021

"Arrived on site to diagnose dishwasher with dispenser door issue. Found the latch had broken and wasnt allowing the lid to latch properly. Replaced dispenser. Tested new and verified lid is latching as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Round Rock, TX 78665

David Z

Job Details: 06/01/2021

"Arrived on site to diagnose dishwasher making tapping noise when running running. Started unit in diagnostic mode and found no errors. When unit went to fill you could hear a loud tapping noise when filling, indicating valve solenoid failure. Replaced inlet valve and tested unit. Verified noise is no longer present and unit is working as designed. Call complete, no water leaks found."

We serviced a

WHIRLPOOL DISHWASHER

Model GU2300XTVB2

Near Liberty Hill, TX 78642

Cliff

Job Details: 06/01/2021

Arrived on site to diagnose a dishwasher that is leaking. Found door gasket torn and replaced it. All is working properly at this time and no leaks were found after service was performed.

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE00

Near Austin, TX 78759

Luis

Job Details: 06/01/2021

"Arrived on site for cooling complaint. Checked temp,fresh food reading 48? freezer reading +10? called tech support removed fresh food evaporator cover found dye on insulation at liner wall emailed pictures to tech support to add to file

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Leander, TX 78641

Kayman

Job Details: 06/01/2021

Arrived onsite to install previously diagnosed parts. I installed the FF evaporator cover assembly. I vacuumed out the water in the drain pan and replaced the main control. I tested the unit and it is working as designed at this time. I advised the customer to monitor temps and ice production over the next 2 days or so. No leaks detected during time of service. Job complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIS18PNZB0

Near Round Rock, TX 78681

David Z

Job Details: 06/01/2021

"Arrived on site to diagnose ice machine not making ice. Ran unit in diagnostic and found the recirc shower head hose was disconnected. Reattached verified tight seating. Assisted in cleaning the unit and removing scale buildup. I ran the unit through diagnostic and part of a normal cycle and verified all functions are working as designed, and there was a frost pattern forming. Ran cleaning cycle and advised customer to follow up if unit doesnt make any more ice. A few mins into the cleaning cycle I could hear a high pitch whine coming from the compressor. Compressor was running and cooling, but noise was abnormal. If the unit doesnt produce ice it will likely need a sealed system repair to replace noisy compressor. Call complete."

We serviced a

WHIRLPOOL WASHER

Model GHW9250MW1

Near Austin, TX 78705

Jacob

Job Details: 06/01/2021

Arrived onsite for unit leaking. Looked at the unit. Saw a trail of water coming from the bottom of the door. The bellow doesn?t seem to be holding water from time to time. Went ahead and ordered a bellow. ; ordrng 1 WP8182119 (bellow)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Buda, TX 78610

Robert

Job Details: 06/01/2021

Arrived on job for complaints of no ice. Found broken wire to ice maker. Repair wire and ran test harvest. No leaks detected at time of service

We serviced a

KENMORE REFRIGERATOR

Model 253.6292301

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/01/2021

"Arrived on site for refrigerator not in fresh food section. Inspected unit and work area. Found unit not defrosting. Manually set defrost timer to defrost cycle. Found heater n and defrosting. Found defrost timer not advancing. Will need to replace timer to repair. Removed failed timer and installed new. Recommend to power off for 24 hours to advance cooling, advised customer to place towel in top shelf of fresh food section. All tested good, no water leaks detected.

We serviced a

WHIRLPOOL OVEN

Model KDRS505XSS01

Near Austin, TX 78738

Leonardo

Job Details: 06/01/2021

Arrived on site to test unit for oven not working. Test unit and found red wire only giving 60volts not 120 and advised customer to call electrician job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Austin, TX 78717

David S

Job Details: 06/01/2021

Arrived on site for dryer making a noise. I inspected the unit and work area. I found the dryer cabinet full of lent. I cleaned out the cabinet and found the guide wheel peg on the left side has been ground down. Causing the drum to bounce around and caused the drum to deform. I spoke to the apartment maintenance about the unit and they said they are going to replace the unit.

We serviced a

KITCHENAID OVEN

Model KODE900HSS00

Near Austin, TX 78746

Kevin

Job Details: 06/01/2021

"Arrived on site and inspected door and found there is some thing that shifting with the door is opened, disassembled oven door again and there is no parts missing and everything is installed properly but there is enough variance in the space of the parts that something is moving and customer can hear it. Used sealant/mastic And attached to all connection points between the different door parts. After doing this door is now quiet when it is opened. There is no other known adjustment or repair that can correct this.

We serviced a

GE WASHER

Model GTW720BSN0WS

Near Taylor, TX 76574

Wesley

Job Details: 06/01/2021

Arrived onsite and found unit off balance and not finishing cycles. Repaired unit by adjusting existing suspension for smooth rotation and ensuring wiring properly secured. Explained to customer that heavy loads jeans sheets and towels will often throw a non spin protection mode. Advised on repair and on use and care. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Leander, TX 78641

Tommy

Job Details: 06/01/2021

Arrived onsite for dishwasher leaking. Upon arrival found unit vent was a little loose and bottom gasket was damaged. Replaced vent and tested. Could not get error to repeat. Job Completed.

We serviced a

WHIRLPOOL DRYER

Model WED94HEXW0

Near San Marcos, TX 78666

Andrew

Job Details: 06/01/2021

"Arrived on site to test unit for loud squeal. Found front and rear support rollers seized. Also found belt and idler pulley squeaking. Needing support rollers, idler pulley and belt to fix issue. Office to reschedule. . ; ordrng 1 279640 (pulley,idler) and 1 661570V (belt) and 4 WPW10314173 (support)s"

We serviced a

WHIRLPOOL WASHER

Model WFW9550WW00

Near San Marcos, TX 78666

Andrew

Job Details: 06/01/2021

"Arrived on site to test unit for not starting cycle. Found drain pump was seized. Replaced drain pump, tested unit, unit works good. No leaks detected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM02

Near Austin, TX 78745

Jacob

Job Details: 06/01/2021

"Arrived onsite for unit not making ice. Looked at the unit. Found that the ice maker was not working. Unplugged the unit. Replaced ice maker, noticed as well the fill tube was clogged with ice. Removed ice. Plugged unit back on. Unit will need at least 24hrs for it to produce ice. No leaks at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Round Rock, TX 78665

Wesley

Job Details: 06/01/2021

Arrived onsite and customer had professionally disassembled freezer and it was bone dry prepared for repair. Unit fan is working and verified heater is now working as designed.

We serviced a

WHIRLPOOL DRYER

Model MED6230HW0

Near Austin, TX 78737

Robert

Job Details: 06/01/2021

Arrived on job for complaints of not working on sensor settings. Ran diagnostics and found code for shorted sensor replaced the harness to sensor. After replacement test operation.

We serviced a

JENN-AIR COOKTOP

Model JGD3536BS00

Near Austin, TX 78730

Justin

Job Details: 06/01/2021

(MM) Arrived on site for improperly installed cooktop prior to last service. Upon further inspection I found the unit installed originally with no brackets but tape. I advised the customer of my findings and confirmed it was okay to tape the unit back in. Taped unit back in and had customer inspect the cook top. Customer confirmed cooktop was fine.

We serviced a

MAYTAG WASHER

Model MHW5500FC1

Near Austin, TX 78731

Justin

Job Details: 06/01/2021

Arrived on site to install previously diagnosed parts. I updated the model number and I am ordering the correct parts. Office to reschedule. Need a two man job. ; ordrng 1 W10599356 (Valve) and 1 W11201286 (Control) and 2 TwoManjob (Two Man Job)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78717

David S

Job Details: 06/01/2021

Arrived on site for dishwasher leaking. I inspected the unit and work area. The customer stated they think it is coming from the door. I gain access to inside the door and only found water marks at the bottom corners of the insulation. I inspected the door gasket and found it in good condition. I put the unit through a diagnostics cycle and found the unit leaking from the door gasket. I replaced the gasket. The unit is working. No water leaks detected at this time.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Round Rock, TX 78665

Tommy

Job Details: 06/01/2021

"Arrived onsite for dishwasher not running through cycle. Upon arrival found unit float switch went off again. Pulled unit and found sump shooting water put as well as tub damaged. Took photos to document damaged as well as photos of wall behind unit. Called techline spoke with Andrew, 7730894164 ordering sump and tub. Office to reschedule upon receiving.; ordrng 1 W11409866 (Tub) and 1 W11460946 (Sump)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Hutto, TX 78634

Wesley

Job Details: 06/01/2021

Arrived onsite and found unit with failed control button. Replaced control. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCF72DKL01

Near Austin, TX 78703

Luis

Job Details: 06/01/2021

"Arrived on site for weak water flow. Tested dispenser weak water flow,found restriction in water line in compressor compartment,repaired water line tested water dispenser good water flow. Found ice and other drawer to attached to tracks,installed drawers correctly."

We serviced a

WHIRLPOOL WASHER

Model GHW9100LW1

Near Austin, TX 78747

Robert

Job Details: 06/01/2021

Arrived on job for complaints of leaks. Found bellow leaking. .; ordrng 1 WP8181850 (bellow)

We serviced a

WHIRLPOOL UPRIGHT / CHEST

Model WZF34X20DW01G

Near Burnet, TX 78611

Cliff

Job Details: 06/01/2021

Arrived on site to diagnose a freezer that is not cooling. Found control shorted and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11293202 (Control)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Elgin, TX 78621

Matthew

Job Details: 06/01/2021

Arrived onsite for damaged lid. Replaced lid. Ran diagnostics on unit and unit is functioning properly.

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Kyle, TX 78640

Robert

Job Details: 06/01/2021

Arrived on job for complaints of wash plate loose and breaker tripped. Found the washplate damage and gearcase leaks.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Dripping Springs, TX 78620

Andrew

Job Details: 06/01/2021

"Arrived on site to test unit for not turning on. Found unit power wasn?t connected in junction box. Verified voltage at out. Wired unit to power cord, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WOD51EC0HS01

Near Austin, TX 78737

Leonardo

Job Details: 06/01/2021

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Liberty Hill, TX 78642

Cliff

Job Details: 06/01/2021

Arrived on site to diagnose a dishwasher that is not drying. Found no failures to unit at this time and advised customer on best cycles and options for best performance. No leaks were found at time of service.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ1

Near Round Rock, TX 78664

Jimmy J.

Job Details: 06/01/2021

"Arrived on site for Range oven not heating. Oven only ignites bake burner on first high temp for preheat. Called WP tech line and spoke to Andy. Andy had me pull the oven out halfway to ensure there werent any air restrictions. This did not change anything. Andy also had me bend igniter 1/4 inch from bake burner. This also didnt change anything. Based on what the oven is doing and not giving any error codes, Andy recommended replacing the bake burner to resolve the igniting issue. Informed customer that the part has been ordered and our office will reach out as soon as it arrives to schedule visit the next day to complete the repair.; ordrng 1 WP9758078 (Bake Burner)"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48SEDUDW01

Near Austin, TX 78746

Luis

Job Details: 06/01/2021

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Leander, TX 78641

Tommy

Job Details: 06/01/2021

"Arrived onsite for washer not spinning correctly. Upon arrival inspected unit bottom found it cover with gear case oil. Upon trying to remove unit washplate. Found it bound.

We serviced a

GE REFRIGERATOR

Model GSHL6KGZBCLS

Near Pflugerville, TX 78660

Wesley

Job Details: 06/01/2021

Arrived onsite and replaced ice bin and replaced board to improve temp settings. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS2

Near Austin, TX 78747

Leonardo

Job Details: 06/01/2021

Arrived on site to test unit for unit not washing correctly. Found unit not getting enough water replaced valve test unit and unit test good job complete.

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 06/01/2021

Placed in diagnostics and F6E2 came on. Washer powered up for me and went into diagnostics, but wouldnt allow me to start diagnostics cycles or clear error codes. Removed control and installed new control. Placed in diagnostics and cleared error code. Ran through calibration and completed cycle as designed. Job completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Leander, TX 78641

Kayman

Job Details: 06/01/2021

"Arrived onsite for refrigerator with frost in the freezer and not cooling. Upon inspection I found a full blown defrost issue with a large amount of frost building up on the FC evaporator cover as well as ice sickles coming down off the FC bins. I found 3.9 amp draw at the control when calling for the heater. I found the pantry UI dead and the drawer cavity full of water. There are multiple corroded and broken wires in the drawer. I tugged on the pantry harness and it seemed that no wires were broken. The unit will need the FC motor assembly, Pantry drawer (W10815668) pantry UI(WPW10769076) dispenser ui(W11330971) drain pan(W11457241) ; ordrng 1 W10815668 (Drawer) and 1 WPW10769076 (Pantry ui) and 1 W11330971 (Dispenser ui) and 1 W11457241 (Drain pan) and 1 WPW10675033 (Main control) and 1 W11087438 (Rc fan) and 1 W11170612 (Pantry harness)"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS11

Near Liberty Hill, TX 78642

Lou

Job Details: 06/01/2021

"Arrived on site to inspect microwave/oven wall unit microwave not starting. Upon further inspection, the customer advised that the microwave wont start when the doo is closed. I found the display showing the open door error. I pushed in on the door and press3d start and the unit operated. I explained to the customer that the microwave door has to be closed hard or allow it to close on its own in order for it to operate correctly. I contacted techline and spoke to Andrew and advised of the complaint and my findings. Andrew advised that the door has to close on its own or give it a push it order for the switch to close and the unit operates. Provided SR#7730892786. I provided the file number to the customer and advised them of the info I received from Whirlpools tech support.

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS23INBL00

Near Georgetown, TX 78628

Lou

Job Details: 06/01/2021

"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control kit and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS48QMB01

Near Austin, TX 78730

Justin

Job Details: 06/01/2021

"Arrived on site for a refrigerator not cooling properly. I checked the temps and found the RC at 44?F and the FC at 14?F. I then gained access to the evap and found ice build up on the cap tube. I could also hear the refrigerant spitting. I found the compressor sounding very weak too. I found the fan, heater, and baffle working as designed. This indicates a SS issue. I am ordering the compressor, evap, drier, and service tap for the repair. Office needs to get authorization for the repair. Office to reschedule. ; ordrng 1 3HourJob (3 Hour Job) and 1 Autho (Autho) and 1 W10841139 (Compressor) and 1 WP2306094 (Evaporator) and 1 WPW10143759 (Drier-UV) and 1 W11506635 (Service Tap)"

We serviced a

WHIRLPOOL OVEN

Model WFE515S0JS0

Near Kyle, TX 78640

Leonardo

Job Details: 06/01/2021

Arrived on site to test unit for oven not coming back on after pre heat. Test unit and found control board needed to be reset. Reset board test unit and unit test good job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42FMS01

Near Austin, TX 78759

Luis

Job Details: 06/01/2021

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Spicewood, TX 78669

Brandon

Job Details: 06/01/2021

"Arrived on site for customer complaint of unit not cooling, when I arrived found unit was cooling in FC, but the frost pattern was weak, I ran compressor checks and placed 3 way valve into FC and ramped compressor to max speed and waited to see if a good frost pattern would appear, found weak frost pattern, found sealed system leak. Ordering compressor, RC evaporator, filter drier, and coupler. ; ordrng 1 W10630535 (RC evaporator) and 1 W10756020 (Compressor) and 1 WPW10143759 (UV drier) and 1 Cnote (SS tech/2 hour job) and 1 Cnote (Office to reschedule) and 1 W10913906 (Coupler)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Cedar Park, TX 78613

Kayman

Job Details: 06/01/2021

Arrived onsite for dishwasher leaking upon inspection I found one of the friction pads laying on the floor. I inspected the inner door panel and did not see any water trails anywhere. The customer mentioned using dawn dish soap to clean the unit and I explained that this can cause over sudsing. The excessive suds can cause the water to leak out of the front. I also confirmed the customer has a in home water softener. I am ordering the friction pads for return visit but I could not locate any leaks at this time. I found the rinse aid cap damaged so I will order one as well Ordering pads(WP8268961) cap(WPW10524920) office to R/S due to part availability. ; ordrng 2 WP8268961 (Friction sleeve)s and 1 WPW10524920 (Cap)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Bertram, TX 78605

Cliff

Job Details: 06/01/2021

Arrived on site to diagnose a refrigerator that has lights not working. Found failed freezer led module and replaced it. All is working properly at this time and no leaks were found at time of service.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78758

Justin

Job Details: 06/01/2021

(MM) Arrived on site to diagnose washer with no spin/wet clothes end of cycle. After speaking with the customer I was informed that the unit would intermittently leave detergent residue on clothing. They also stated one time on the bulky cycle the unit stopped and left water in the tub. When they tried to do a drain in spin to get the water out it still did not finish. They also stated they fill the unit 2/3 to all the way full and generally put the soap on top of the clothes. I placed the unit in diagnostics mode and found no error codes. I then ran a test cycle and found the unit worked as designed. I individually activated each component and found it running as designed. I gained access to the bottom of the unit and found it looking fine. I called tech line and spoke to Adrian and received SR# 7730884574. Adrian confirmed user error and had me go over soap usage and loading per user care guide. The unit is working as designed. No leaks observed at the time of service. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW

Near Austin, TX 78724

Scott

Job Details: 06/01/2021

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Leander, TX 78641

Tommy

Job Details: 06/01/2021

Arrived onsite for cooktop gas leak. Upon arrival inspected unit with detector and bubbles. Found no gas leak coming from regulator or line.

We serviced a

WHIRLPOOL DRYER

Model MGD7230HW0

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 06/01/2021

Arrived on site to install previously diagnosed parts. Cleared error codes. Removed UI and main control. Installed new Control and powered up then powered down. Removed UI and powered up. Dryer drying as designed. Ran timed dry for ten minutes. No error codes came on. Customer confirmed she had vents cleaned. Job completed.

We serviced a

WHIRLPOOL DRYER

Model WED8500DR3

Near Austin, TX 78745

Kevin

Job Details: 06/01/2021

"Arrived on site and inspected dryer and found it is not heating, confirmed incoming power is good. Used airflow meter and found airflow is restricted. Took one picture. Disassembled dryer and found cut off is good fuses good, confirmed element needs to be replaced. Took one picture of element after replacement, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Kyle, TX 78640

Andrew

Job Details: 06/01/2021

"Arrived on site to test unit for not agitating. Found shift actuator not connected. Replaced shift actuator, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

FRIGIDAIRE FREEZER

Model LFFH21F7HWG

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 06/01/2021

"Arrived on site for COULDN'T GET IT BELOW 23 DEG. NOT COOLING PROPERLY. ALREADY TRIED RESETTING. Found compressor extremely hot and drier at room temperature. Checked vent inside freezer and it was blowing strong with cold air coming out. Freezer will need a sealed system repair. Drier WPW10143759, Compressor 5304475098, Evaporator 297414901, Stub TJ90SF8404, insulation 216502500, and heat exchanger 297217900

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Austin, TX 78737

Robert

Job Details: 06/01/2021

Arrived on job for complaints of fabric softener not dispensing. Found drawer damaged. Replaced drawer. No leaks detected at time of service

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Austin, TX 78738

Brandon

Job Details: 06/01/2021

"Arrived on site for customer complaint of unit not making ice, found frozen water line at fill tube, I removed ice, unit tested good, if problem continues, might need water valve.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Leander, TX 78641

Lou

Job Details: 06/01/2021

"Arrived on site to inspect dishwasher door not staying open and rack falling off rail. Upon further inspection, I opened the door and when I opened it all the way, I could hear a grinding noise from the left side. Also found the upper rack stops missing. I installed the stops and pulled the unit out to find the left hinge spring bushing missing and the spring rubbing on the chassis creating the grinding noise. I installed a bushing (WP8268990) from my van stock and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model MVWB835DC2

Near Spicewood, TX 78669

Brandon

Job Details: 06/01/2021

"Arrived on site for customer complaint of unit not powering on, when I arrived, the unit was hooked up to power but not to water or drain. Unit was powering on at time of service, I could not test any other functions, UI console passed tests, I did tighten connection at UI harness.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB0

Near Austin, TX 78724

Scott

Job Details: 06/01/2021

"Arrived on site for front left burner not heating . Found element failed . Receptical and other 3 burners are working properly. Replaced element , burner is heating properly. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SIHZ00

Near Hutto, TX 78634

Wesley

Job Details: 06/01/2021

Arrived onsite and found evap frozen over causing cooling issues. Ordering harness to repair and Orion board just in case. Run without Orion board if not arrived. Ordering heater also. ; ordrng 1 W11405276 (Harness) and 1 W11212392 (Orion board) and 1 WP2323198 (Heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Leander, TX 78641

Tommy

Job Details: 06/01/2021

Arrived onsite for refrigerator motor evap buzzing. Upon arrival found unit motor evap fan had failed. Replaced and tested. Unit is now operating as designed. Job Completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Spicewood, TX 78669

Brandon

Job Details: 06/01/2021

"Arrived on site to replace failed controls, after replacing parts, I ref tested in diagnostic mode to check thermistor readings, unit tested good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78748

Leonardo

Job Details: 06/01/2021

Arrived on site to replace console. Replaced console test unit and unit test good job complete

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Taylor, TX 76574

Wesley

Job Details: 06/01/2021

Arrived onsite and replaced bad pump and tested. All checks good. Unit is now operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS00

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/01/2021

While on site service oven combo. Customer stated that refrigerator was scrapped due to freezer light not working. He stated that Home Depot came out in attempt to repair and broken harness off in liner. Informed customer that FC light can be jumped for RC lights to work.

We serviced a

KITCHENAID MICROWAVE

Model KOCE507EBS03

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/01/2021

Arrived on site to install previous diagnosed part. Removed inner door panel and installed new. Tested door operation. All tested good. Spoke with customer on user care guide.

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS0

Near Austin, TX 78739

Leonardo

Job Details: 06/01/2021

Arrived on site to test unit for unit stopping. Found unit not getting enough water. Replaced valve test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Austin, TX 78756

Luis

Job Details: 06/01/2021

"Arrived on sote for cooling complaint. Bottom section of freezer evaporator no frost,removed deli drawer found broken drain pan diagnosed leak at fresh food evaporator that oil leaked out and broke drain pan. Unit will need fresh food evaporator,compressor,housing,drain pan and drier.

We serviced a

AMANA REFRIGERATOR

Model AFI2539ERB

Near Georgetown, TX 78628

David Z

Job Details: 06/01/2021

"Arrived on site to diagnose refrigerator dispensing water erratically. When dispensing you can hear the valve chattering, and water dispensing at an angle, flowing poorly. Found spigot failed and needs to be replaced, along with inlet valve. Also ordering pressure kit as chatter can also come from high water pressure. ; ordrng 1 WPW10511930 (Door Water Line) and 1 W11227371 (Spigot) and 1 8212547RP (Supply Line) and 1 W10786952 (Pressure Valve)"

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW1

Near Austin, TX 78724

Jacob

Job Details: 06/01/2021

"Arrived onsite for the dryer not turning on. Tested unit. Unit would not power on. Checked fuses, and fuses checked good. Replaced timer. Still did not fix the issue. Upon further inspection, found that the black wire in the terminal block was not making contact giving the unit power. Tied down the black wire. Tested unit. Unit tested good. No issues at this time. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS3

Near Austin, TX 78724

Jacob

Job Details: 06/01/2021

"Arrived onsite for unit not turning on. Tested unit. Unit would not turn on. After further inspection, found that the fuse was bad. Replaced fuse. But could not test anymore because the outlet is only giving 80v of power. Complex needs to call an electrician to fix the issue with the plug or the breaker. No issues at this time. Job complete"

We serviced a

KITCHENAID RANGE

Model KGSK901SSS00

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/01/2021

"Arrived on site for range oven operation not working. Inspected unit and work area. Tested operation to verify failure. Gained access to spark igniter and tested. Found not sparking at igniter. Inspected wire harness to check if grounded out. Found when spark for oven the burners were sparking. Found voltage leak in spark module control. Performed diagnostics mode and checked fault codes. Found fault F2-E1 stuck key. Found key pad responsive. Removed failed module and installed new. Tested bake several times and found igniting each time. Preheated unit and monitored temperature and found cycling correct. All tested good.

We serviced a

WHIRLPOOL DRYER

Model WGD85HEFW0

Near Austin, TX 78754

Scott

Job Details: 06/01/2021

"Arrived on site for dryer very loud while in use . Used pad from truck stock under motor mount . Seals roller and blower wheel look in good shape Cleaned lint out of blower wheel. Recommended to have vents cleaned . Job complete ; ordrng 1 W11113654 (PAD )"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Liberty Hill, TX 78642

Lou

Job Details: 06/01/2021

"Arrived on site to install previously diagnosed and ordered part. Due to the deli door with control collecting water inside the control reservoir and the control shorting out, I was to remove and replace the door w/control. I found the door failed to come with the control. No water leaks observed during service.; ordrng 1 WPW10769076 (Deli control)"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Elgin, TX 78621

Matthew

Job Details: 06/01/2021

"Arrived onsite for washer not draining. Upon inspection found loose connector on drain motor harness. Secured connector and tested unit. Also made recommendations on using less detergent due to error code. Checked pressure hose, is clear. Tested fill and drain, unit is functioning properly. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSO48FMX03

Near Austin, TX 78746

Kevin

Job Details: 06/01/2021

"Arrived on site and found refrigerator is off, turned the power back on and found compressor is not running. replaced inverter and found compressor is now running again, but condenser fan is still not running. Sent videos to SW. Confirmed condenser fan motor is getting 118 V. Recommended to homeowner that inverter and condenser fan be replaced. Will need to wait at minimum 12 hours to see if refrigerator is cooling again, if not a sealed system repair is likely needed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Austin, TX 78750

David S

Job Details: 06/01/2021

Arrived on site for left door making a noise and the led lights being out. I found all of the left and right side leds out and the top 2 and freezer leds in good condition. I replaced one led on the left side that was dim. All of the left side came on and only one of the right side came on. I inspected the hinge for the door and found the plastic stop is getting rounded off. I am ordering led and the hinge pieces to complete the repair. The office will reschedule when we have an eta on the parts; ordrng 10 W11462342 (Modules)s and 1 WPW10121046 (Extension) and 1 W11403572 (Door stop) and 1 W11416733 (Extension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Round Rock, TX 78681

David Z

Job Details: 06/01/2021

"Arrived on site to diagnose refrigerator that is not making ice, and not fully cooling the upper shelf in FC. Found FC at 8 degrees, which is 8 above set temp and also too warm to make ice. Checked freezer compartment and found ice built up and frozen on the back panel and covering the vent holes. The unit was stuffed full and was causing the not to fully seal, and freezing moisture on back panel. Steamed out the unit and verified proper airflow. Advised customer that they need to remove excess items from the pizza box pocket, as its keeping the door from sealing. Verified door gasket is sealing good and there are no issues present with it.

We serviced a

JENN-AIR RANGE

Model JGRP548WP00

Near Austin, TX 78746

Kevin

Job Details: 06/01/2021

"Arrived on site and inspected range and found user interface is showing power but it is unresponsive.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Round Rock, TX 78681

David Z

Job Details: 06/01/2021

"Arrived on site to diagnose refrigerator with frost building in freezer, that customer thinks may have rail failure. Found all the rails are tight, but the door didnt seal at one point and allowed a good amount of ice to enter the unit, and freeze the drain. Removed evap cover panel and steamed area out. Verified drain is working as designed. Rails are good, and I verified the door gasket is fully sealing. Only potential issue I came across was a slight bulge in the rear cover and styrofoam. Advised if it causes door issues to follow up, and we can replace cover and foam.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB4

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 06/01/2021

"Arrived on site for Not Heating - Has Power - Over-the-Range Microwave. Found smoke coming from vent when a cup of water was ran for one minute. Water still cold. Waiting on capacitor to arrive to parts so we can return and install capacitor, magnetron, and diode to complete the repair. ; O-emld tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Elgin, TX 78621

Matthew

Job Details: 06/01/2021

"Arrived onsite for refrigerator icemaker not making ice. Gate Code 5401. Upon arrival found ice maker is able to complete 1-2 harvest cycles before freezing up. Tested fill tube heater and recorded 64 ohms. Tested voltage output and recorded 12.6 vdc. Ran ice tray fill test and fill was interrupted. Ran dispenser test to clear and retested fill. Unit did fill properly. Unit will need UI control replaced to avoid intermittent issues. Office to reschedule ; ordrng 1 W11442053 (PANEL UI)"

We serviced a

WHIRLPOOL DRYER

Model LDE8424ACE

Near Austin, TX 78746

Kevin

Job Details: 06/01/2021

"Arrived on site and inspected dryer and found Motor is running but drum is not turning, removed front panel and found that belt is broken.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV00

Near Cedar Park, TX 78613

Kayman

Job Details: 06/01/2021

Arrived onsite to install previously diagnosed parts. I tested the valve and I did not see any issues with seeping or performance. No leaks were detected during time of service. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM11

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/01/2021

"Arrived on site for refrigerator not cooling. Found unit had been unplugged for over a week. Powered unit on and found compressor not turning on. Gained access to compressor and found condenser fan not running or compressor. Tested voltage to both components and found none. Tested at control and found failed control. Contacted claims department for authorization. Removed failed control and installed new. Checked temperature settings and found LED lights on UI are partially working. Contacted claims to get authorization for UI. Removed failed UI and installed new. Found LED lights working. Informed customer to allow 24 hours for unit to reach proper temperature and 48 to start producing ice. All tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6NHAXVY00

Near Killeen, TX 76542

Job Details: 06/01/2021

"Arrived on site to inspect ice maker issues.Tenant advised she wasnt sure of the exact reason the landlord called in the malfunction.I tested the water flow with the filter in the unit and it was slower than it was when I removed the filter it flowed out of the unit as designed.Tenant advised the filter hasnt been replaced since theyve lived at this location.Landlord will need to replace the filter for unit to operate properly.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HB00

Near Woodway, TX 76712

Jonathan M

Job Details: 06/01/2021

"Arrived on site for an oven that has issues with connecting to Wi-Fi. Inspected unit and work area. The customer also advised that the unit has several lines going across the screen. Confirmed customers complaint and found two white lines going across the screen indicating an LED failure of the control panel. Went to remote enable his unit and the customer advised that he has been on the phone with whirlpool Wi-Fi care team for over three hours trying to D program the unit and reprogram it to work. Verified the customer is unable to use his whirlpool app to communicate with his oven.Ordering part in office will need to contact the customer about a return date due to a PSP item.; ordrng 1 W11293216 (console)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/01/2021

"Arrived on site to install previous diagnosed parts. Removed failed evaporator cover and installed new. Removed failed control and installed new. Performed diagnostics mode and tested software version and found 700. Put unit in basic defrost mode. All tested good, no water leaks detected during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Austin, TX 78745

Leonardo

Job Details: 06/01/2021

Arrived on site to test unit for not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW1

Near Buda, TX 78610

Robert

Job Details: 06/01/2021

Arrived on job for complaints of no power. Found the console not working . Will need console to complete. ; ordrng 1 W11378949 (CONSOLE )

We serviced a

GE REFRIGERATOR

Model PFSS6PKXCSS

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/01/2021

"Arrived on site to install previous diagnosed parts. Removed failed separator and installed new. Removed failed filter head and installed new. Tested operation. All tested good, no water leaks detected."

We serviced a

WHIRLPOOL RANGE

Model WFE361LVS0

Near Harker Heights, TX 76548

Job Details: 06/01/2021

"Arrived on site and inspected range front right burner staying on high when put on medium.Confirmed the complaint and found the infinite switch was defective. Removed and replaced it, but the new switch had an unusual rattling noise from inside the switch and was defective when I installed it.Customer also advised the front left (dual) burner was also staying on high when put on medium.Ordering a replacement for front right, also ordering the WPW10149355 dual infinite switch f/left burner.Needs more work ; ordrng 1 WPW10149355 (Infinite switch Dual ( front left burner)) and 1 WP3149404 (Infinite switch (Front Right))"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Harker Heights, TX 76548

Tyler

Job Details: 06/01/2021

"Arrived on site for microwave making loud noise (per customer: complaint was for loud noise not an electrical smell). Ran5 minute ice in bowl test and found unit intermittently making a loud humming noise coming between hv trans and magnetron. Informed customer at this time unit is still safe for use but. Over periods of time unit is just causing mango and trans to over heat.Will need to return with W10836753 (hv trans), w11493410 (mag), w11256462 (diode), w10850446 (cap). Spoke with SR regarding part/s availability. Office will need to reschedule once availability of parts is known. ; ordrng 1 W10836753 (Transformer) and 1 Cnote (Need all parts including ones not yet received)"

We serviced a

WHIRLPOOL WINE COOLER

Model WUW35X24DS02

Near Austin, TX 78745

Luis

Job Details: 06/01/2021

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Austin, TX 78745

Kevin

Job Details: 06/01/2021

"Arrived on site and inspected dryer and found no airflow showing on meter, and it is not heating. Disassembled dryer and found cut off has failed. After replacing it cleared lint blocking airflow through internal dryer vent and after reassembling dryer is heating and airflow is good took pictures, job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH2175XVS1

Near Killeen, TX 76542

Job Details: 06/01/2021

"Arrived on site and inspected microwave with door switch issues.Removed and replaced the switches, reassembled and unit tested as designed and passed the 2 minute water cup test.JOB COMPLETE"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Cedar Park, TX 78613

Kayman

Job Details: 06/01/2021

Arrived onsite for refrigerator with chattering noise during water dispense. Upon inspection I confirmed the complaint. I replaced the inlet valve and the noise was still present. I accessed the filter-head and dual valve. I could hear the dual valve making a chattering noise while dispensing so I replaced it and lowered the incoming pressure at the wall a little bit. The unit is no longer making a chattering noise and is working as designed. No leaks were detected during time of service. Job complete.