"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the UI and tested the unit. Unit is operating as designed. I made recommendations for use and care (wrapping food in foil or steam bag and open door fully and sliding food all the way out before opening foil or steam bag). Contacted techline and spoke to Leon and advised of the issue and my repairs from previous diagnosis and my recommendations to the customer. Leon documented info and provided SR#7736482696. Job completed."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice maker had stopped midway through a cycle as the ice tray was upside down. I placed the unit in diagnostics and tested the ice maker in test 120 and it continued to fail. I cycled power to,the u;it and retested and this time the UI display showed E4-multiple errors. I removed and replaced the ice maker and retested in test 120 and the ice maker harvested as designed. I tested the fill tube in test 97 and the tray filled with water. I cycled power to the unit to reset the controls and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the center burner valve and burner caps and tested. The unit is operating as designed. Using my liquid gas leak detector, I checked the gas connections and found no leaks. No gas leaks detected during service, job completed."

Arrived onsite for a dishwasher with the door falling down. I found the friction pads broken. I replaced the pads and the door is working as designed. Call complete.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I confirmed the ice door was not closing and sealing correctly. I replaced the ice door and tested it. The door is sealing properly now. I removed all the ice build up from the FC and all the water from inside the RC. I found a large air gap on the left side of the RC door gasket and a air gap at the top right side of the FC. I heated the gaskets and formed them to seal properly. I used sealant and closed a gap at the top and bottom of the center mullion. The unit is working as designed. Call complete.

Arrived on site to test unit for both front burner not igniting correctly. Test unit and adjusted burner heads test unit and unit test good job complete.

Arrived onsite and found unit freezing some vegetation occasionally. Customer unaware of design of vent system resulting in over stuffing and air trapping possibly causing air blockage and freezing back flow. Advised customer on design and how to adjust temp setting based on actual internal temp average. All checks good. Customer will correct and monitor for improvement.

"Arrived on site , replaced gearcase,slider ,clutch,stator, rotor, slider ,washplate, spanner nut , and bolt . Ran calibration and wash tests . All checked normal. No water leaks at this time. Job complete"

Arrived on site for poor ice production . Ran harvest test . Found IM was hanging up. Replaced ice maker . Ran harvest test and all checked normal. No water leaks detected at this time

Arrived on site for oven not heating . Found unit was in demo mode. Changed mode and ran preheat . Both units are heating properly . Job complete

"I dont say for a refrigerator thats making a vibrating sound intermittently during operation. Inspected unit and work area. Did confirm the customers complaint and it sounded like it was coming from the evaporator area removed the freezer, evaporator, cover and found the noise not coming from the evaporator motor assembly. Found the noise was being made regardless of whether the evaporator fan was running or not. Pushed on the side of the refrigerator and found the noise stop. Checked all refrigerant lines and found two refrigerant lines touching. I separated the refrigerant lines and tested the unit. Still had slight vibration sounds coming from the unit. Adjusted the feet and found the unit stopping the noise. Did advise the customer on how to adjust his refrigerator in case of unlevel surfaces. The unit is working as designed. Call complete."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new door and found that the unit operates as designed. Job complete.

"Arrived on site for no ice. Ran diagnostics recirculating pump not powering on diagnosed a defective pump,replaced pump ran diagnostics all test passed. ; used 1 W11542867 (Pump) from stock"

Arrived on site to install parts previously diagnosed. Installed all parts needed and tested unit is now operating as designed. Job completed.

"Arrived on site and found ice production is good, customer had replaced water filter but it was not in all the way and after they redid it is starting making ice. Confirmed operation by running test 57 and test 45 and both passed, job complete took pictures"

"Arrived on site to test unit for gasket not sealing, tested unit found top FC gasket not sealing properly creating moisture above ice maker, used heat gun to mold gasket properly, inspected FC and RC, both gaskets are now sealing properly, no leaks detected job complete"

"Arrived on site for washer, inspected unit and work area. Customers complaint was while agitating unit would make noises. Tested unit and found the belt stretch out and the cam deformed. I replaced both a re-tested. Unit is now operating as designed. No leaks where observed during service."

"Arrived on site to test unit for not compacting, tested unit found start button mechanism inside controller popped out from housing causing is not to engage, put button back into place and assembled controller, tested, unit is now running as designed, if issue comes back in the future control will need to be replaced, at this time job complete"

"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R134 4.5oz. Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."

"Arrived on site to install parts previously diagnosed. Install and tested, unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site ,replaced switch harness. Tested burners. All are lighting properly and knobs are lighting up. No gas leaks detected at this time. Job complete"

"Arrived on site for washer making a lot of noise . Found a clip from coat handler had gotten under unit making all the noise . Removed belt guard , removed clip . All looked in normal shape . Ran diagnostics all checked normal. No error codes . No water leaks detected at this time . Job complete ."

"Arrived on site to replace previously diagnosed top rack, dispenser,stops and front panel, top rack was provided to customer by whirlpool, replaced top rack, stops, dispenser and front panel, tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed control, UI and heater with harness assembly, replaced parts and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site for washer needing cabinet and suspension rebuild. Upon arrival found unit in garage and installed cabinet, rear panel, brace, and rods. Reassembled unit. Double checked tubes, hardware, wiring, and fill tubes and pressure hose to make sure unit wouldnt leak once installed. Call complete"

"Arrived on site and inspected refrigerator and found evaporator is frosted over, found brown wire Is loose in connector, took one picture. After resetting wire confirmed heater operation through diagnostic cycle, took one picture. Recommend ed to homeowner that refrigerator be allowed to defrost over the next two days. After that it should be working properly, job complete"

"Arrived on site for washer needing previously diagnosed control, valve, pump, harness, and cap. Upon arrival reconfirmed issue and installed all parts. Reassembled and tested unit. Found washer working as designed with no leaks. Call complete"

Arrrived on site for refrigerator needing previously diagnosed defrost parts. Upon arrival reconfirmed issue and installed heating asm. Reassembled and tested 7nit and found 7nit could defrost in diagnostics. Informed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived on site to test unit for not drying properly. Found error f2e1(hmi stuck button). Replaced console for acting erratic. Ran ventilation test and unit failed. Checked exterior vent and found lint build up. Showed customer on exterior and advised ventilation would need to be cleared out. Also advised against use till cleared to prevent damage to unit components. Job complete.

Arrived on site to test unit for door not sealing properly. Found center of FC gasket was not sealing. Filled gap between liner and cabinet with silicone and formed gasket with heat gun. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for RC not cooling. Found evap motor not engaging. Eric owe receiving proper voltage to evap motor connection. Replaced motor, unit now working as designed. Unit not connected to water. Job complete."

"Arrived on site and found customer experiences set time jumping and power loss notifications but oven has always run when bake is set. Set oven to heat and it is working properly, Spoke with tech line and they recommended replacing control board anyway and that customer connect oven to Wi-Fi to receive software updates which may be affecting usage job complete, 7736483914"

"Arrived on site and found washer will enter diagnostic cycle but lid lock will not engage, lid lock has already been replaced by previous technician and now replaced control ordered by previous technician. After replacing ran automatic test again and lid lock engaged and completed diagnostic cycle, job complete"

"Arrived on site to test unit for not operating properly, tested unit found motor buzzing but not engaging, unit has a failed capacitor, stated to customer that unit is out of warranty and only a concession for diagnosis was provided, customer stated that they have extended warranty, advised customer to call extended warranty and schedule service, at this time job complete"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Check voltage going to the icebox facia and found 12.1 V DC going to the heater. Replaced the facia heater and ice door and tested the unit. The end of the school in an operating as designed. Call complete.

Arrived onsite for a DW that is not draining. Upon arrival I tested the unit and found that the unit would not drain. Upon further inspection I found the the drain hose was clogged. I cleared the clogged from the hose and tested unit again and found that the unit is now operating as designed job complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the heating components failures, I removed and replaced the magnetron, capacitor, and diode and tested. Unit is operating as designed. Once I had the unit reassembled and mounted back on the wall, I retested and it continues to operate as designed. Job completed."

"Arrived onsite to replace display per Whirlpool tech line recommendations. Replaced display and tested. Unit is functioning properly, flickering stopped. Job complete"

"Arrived onsite to replace faulty parts. Replaced friction pads, brackets and stops. Unit is functioning properly. Job complete"

Arrive onsite to replace cracked cooktop. Replaced class cooktop and tested all burners. Unit is functioning properly. Job complete.

Arrived onsite for parts drop off. Dropped off parts for customer. Job complete

"Arrived on site to replace control, latch and UI to resolve latch issues. Replaced latch and control. Found UI DOA and unusable. Tested unit without it and confirmed proper function. Unit working properly at this time. Repair completed."

Arrived on site for unit filling with water without being turned on. Upon arrival inspected unit and valve is weeping even with power to unit shut off. Need to replace valve. Replaced valve W11175771. Test unit and is operating as designed. No leaks present at this time. Job complete

Arrived onsite to install previously ordered parts. Replaced control W11629601 and harness w11028053. Test unit by running a quick cycle. Unit is operating as designed. No leaks present at this time

"Arrived on site to follow up on refrigerator that wasn't cooling. On arrival found that the unit is cooling, but freezer has never made it to temp or made ice. Found compressor running at proper temps, but unit feels undercharged. Spoke with TG who said his bottle was low and may not have gotten a fully accurate charge. I evacuated and tested the system with nitrogen. Found no pressure loss. Vacuumed and charged the system to mfr specs exactly. Unit should hit temp at this point. Repair completed."

"Arrived on site to follow up on sealed system repair on refrigerator that had lost cooling. Pierced system and found pressure present, no leak indicated. Evacuated system and replaced compressor and dryer. Vaccuumed unit and verified good pressures. Charged unit, but bottle ran out at 33g. Returning 5/25 to add remaining 35g. Unit working as designed once proper charge is achieved."

"Arrived on site and found dryer is not heating, found airflow meter is showing restricted. Took multiple pictures. Found cut off has failed And terminal block was damaged by installers. after replacing it Dryer is heating normally. Recommended that homeowner not use dryer until bent to the exterior has been cleared/cleaned, job complete"

"WOC97ES0ES03 Arrived to instal previously diagnosed parts. I found the door switch safety linkage had been rubbing on the main part of the microwave cavity and replaced the inner door. Further inspection revealed the entire weight of the unit was resting in the front of the cabinet, causing the door mis-alignment and inability to fully actuate the interlock switches. The incorrect alignment also caused wear of the interlock and I removed and replaced. The error was caused by the switches incorrectly timing and cutting off voltage to the inverter. By replacing the switches, the unit heated at every test with no further parts. The incorrect installation was corrected by adding shims to remove the weight off the front of the unit and subsequently, the rear-ward tilt, causing undue stress in the chassis. Operational test good."

Arrived onsite to install ice maker. Installed ice maker and tested. Maintenance will need to provide water supply line . Job complete

Arrived onsite to install ice maker. Installed ice maker and tested. Maintenance will need to provide water supply line . Job complete

Arrived on site. Diagnosed a defective freezer led module per service pointer replaced led module all leds working as designed autho S191AQ ; used 1 W11601310 (Led module) from stock

"Arrived on site for not spinning clothes and leaving clothes wet. Upon arrival ran diagnostics and ran manual test cycle , a manual overview test cycle as well as quick spin cycle and both test passed. Then ran a normal wash cycle and unit is operating correctly. Did find Suds during every test without any detergent Instructed customer that over sized loads and oversuds can cause clothes to be too wet upon completion. Unit is operating as designed. No leaks present at this time.

"Arrived onsite for washer restarting cycles on its own, same as before. Upon arrival inspected unit. Ran diagnostics and found stored error code F1E2 motor drive module over voltage , F6E3 communication- HMI cannot hear ACU. Cleared codes for future reference. Called tech line for assistance. Kurt- SR#7736483065. Notified tech of issues and also found hat home has an electrical issue. As the unit runs , the home lights in the laundry area, hallway and bedroom dim and flicker. Tech stated that a drop in voltage could be resetting the control and reset the cycle. Tech line recommendations are to have the customer correct the Home issue before further diagnosing. I was able to run a quick wash successfully without error during the visit.

"MVW7232HW0 Arrived to inspect washer intermittent operation. F1E2 stored in memory and I cleared for testing. I found the basket assembly leaning to the right, against the inside of the cabinet and the gear case had been leaking for some time. I removed and replaced the gear case and corrected the chassis setup. I calibrated the control and tested. Operational test good, no leaks observed during service.

"KBFN502ESS01 Arrived to instal previously diagnosed and ordered part. I removed the faulty FC door slide and installed the replacement. Testing revealed the FC door operating as intended. The previous repair had corrected the prior issues and the unit was operating as designed. Final adjustments were made. No leaks observed during service

Arrived on site for cooling complaint. Found weak air flow to fresh food section no ice build up on evaporator found ice in freezer section and return vent. Checked door seals found bottom flange that runs across both sections indented into cabinet and outer cabinet sticks further out closed door and gap at gasket attempted to adjust gasket same issue. Called tech support sent pictures per tech support and whirlpool will be contacting customerSR#7736480490

Arrived on site. Replaced bimetal and thermostat customer provided powered unit on compressor powered on and fan motor.

Arrived onsite for a refrigerator that has stopped making ice and not dispensing water. Upon inspection I found that the dispenser would work and the ice maker would fill with water after I removed the filter. I recommend to the customer that we replace the filter . The customer decided to contact whirlpool directly to see if they can get a concession or have them send out a new one for them.

Arrived onsite for a washer to possibly replace previous diagnosed parts. I removed the front panel and tested the washer in a light wash. There were no leaks until the unit started agitating and water started running out around the gearcase from the tub seal.

"Arrived on site to inspect dryer not heating. Upon further inspection, I removed the lower front panel to gain access to the heating components. I tested the fuse, cutoff and thermostat and all were good. I tested the element and found it open. Removed the element from the housing and found the coils broken I reassembled the unit and left it unplugged for safety. Job completed

Arrived onsite for miswire error and happened to be onsite the same time. Found miswire and corrected. Unit is now operating as designed. All checks good.

"Arrived on site to test unit for no heat, tested unit found unit has power but burner are not getting hot, exposed terminal block and found unit is not receiving proper voltage, L1-N 120VAC, L2-N 240vac and L1-L2 120VAC, this is not correct, explained to contractor but stated that it is correct, met with contractor and forwarded him the picture

"Arrived on site and replaced pressure sensor recommended by tech line on previous visit. Cycled power and error code has cleared. One of the RV office staff came over and we got a load with quarters and it is progressing normally. Took one video and sent it to KB service management.

"WRS571CIHZ02 Arrived to repair door harness. gauge wires had failed and I elected to also correct the two large ones. After soldering and heat shrinking all wires within the harness and applying automotive grade sheathing, the wire issue was corrected and the unit operated as designed within service test mode.

"Arrived on site. Hello for a Cody top. That is having a hard time. Turning burners on. Inspected unit and work area. Found multiple burners knobs taped and broken. The customer advised that they thought that the burner initially was closer to the same temperature as the other burners but it felt like it was getting hotter. Turn the unit onto a medium setting and found the unit cycling on and off as designed. Turn the unit down to a lower temperature setting and found it cycling off a lot more frequently. I called whirlpool tech line and spoke to Leon SR # 7736484541. He advised that based on my checks, the unit is working as designed advised that the right front burner is the hottest burner, and will not have the same set temperatures as a lower wattage burner. The unit is working as designed. Call complete."

"Arrived on site for a washing machine that is not advancing past the sensing portion of the cycle. Inspected unit and work area. Round the end of diagnostics and found an F7 E5 (shifter fault) error code. Tested the unit in manual diagnostics testing the spin and agitation. Found agitation working properly but the agitator only spinning when calling for the unit to spin. Checked underneath the unit and confirmed a broken slider. The unit began to work and operate as designed.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to remove and replace the RC evap drip pan kit, RC evap fan/harness assembly and drain tube. I pulled the unit out and inspected the drain tube and found it gapped. I removed the tube and cleaned it out and re-installed it and using some silicone, I placed a bead around the opening of the drain tube and sealed the gap (photos). I disassembled the RC section and using my steamer, I removed the ice from the RC evaporator. Removed and replaced the evap drip pan and evap fan/harness assembly and secured the evaporator to the back wall. Cleaned up the ice and water and tested the unit. Unit is operating as designed. I reassembled the unit . No water leaks observed during service, job completed."

"Arrived on site. Unable to remove ice bin,informed customer bin might need to be broken to remove,customer gave approval found plate stuck to bin informed customer bin and plate would be needed gave estimate

"Arrived onsite for water on the floor by refrigerator. On inspection I pulled the back cover to see if I could spot where the water had come from. The water was turn off, I turn it back and the icemaker dump ice and filled the tray. I saw no water leak, I then dispense water out the front to see if it would leak. I still saw no water leaks. I did notice the moulin was extremely hot to the touch as was the compressor. I clean the coils out and the moulin cooled down to normal temperature. I never could fine the water leak, I informed the customer that it could been a ice that melt and filled the over flow pan and leaked out. The evap in the freezer had no ice buildup on it and the heater ohmed at 24ohms. The bi metal,was 4 ohms.

"Arrived on site and inspected washer and found both front shocks are not attached to tub. Took pictures. After reconnecting them ran washer and a drain and spin cycle and it is working properly and not moving excessively.

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics and tested. When the unit began the spin mode, it became loud and got louder as the spin RPMs increased. I tilted the unit back and checked the rotor and bolt and it was on tight. I removed the washplate/agitator and found a robe belt wrapped around the spindle of the gearcase. Removed the belt and placed the washplate/agitator back in position and retested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite and found unit operating with failed pump. Unit was installed unconventionally without brackets and could not be safely removed in a timely manner. Advised customer that the unit had been installed without brackets and would need to be made accessible to allow for repair. Customer requested that the sump assembly be left onsite to increase the likelyhood of a sameday repair once the unit is uninstalled. ; ordrng 2 WP8269145 (Mounting bracket)s

Arrived on site for knob issues. On inspection the timer will not advance once set on time. Everything is working ordering a timer W11566735. Office to reschedule once part arrives.; ordrng 1 W11566735 (Timer)

Arrived on site for ice machine not making ice. Upon arrival confirmed issue and found bin empty. Checked equalized pressures and found them at 60 high/low. Ran unit and found psi lvls at 160/-15. Replaced drier and recharged system. Found psi lvls equalized at 60 again then found run time pressures at 125/-5 but evap plate wasnt frosting over. Found no leaks in system and low side pressure would equalize back to 60 psi when powered off within 4 seconds indicating weak compressor windings. Will need office to reschedule once availability of parts is known.; ordrng 1 W10536005 (Compressor) and 1 2313624 (Condenser coil) and 1 W10218037 (Evap) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve)

"Arrived on site for dryer. To heating upon arrival confirmed issue. Found cause of failure was broken terminal block as well as damaged wiring, was able to temporarily redo wiring and found unit heating as designed but found terminal to damaged behind screws to hold wires properly and rescheduled customer for 05/20/23 to complete repairsW11164044 harness/terminal).; ordrng 1 W11164044 (Harness) and 1 Cnote (Harness has all the pieces of terminal needed for repairs.)"

"Arrived on site to diagnose microwave oven combo that has a failing gasket. Examined unit and found that what looks like rubber or a seal is sticking out of the front panel glass. Ordering a new outer door to resolve, looks like it wasn't sealed right at the factory. Office to schedule when PSP item arrives ; ordrng 1 W11600215 (Outer Door)"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. When I arrived I found the customer had emptied out the unit but both compartments were cold and at temp. The customer stated this is whats been happening and sometimes when it stops cooling he can hear the overload tripping on the compressor. I turned the temp down and when the compressor tried to start it stayed at 6.5 amps and tripped the overload. I pierced the drier to remove the refrigerant and had no pressure. I cut the steel line and the capillary tube at the drier and still nothing came out. I cut the high side line at the compressor and nothing came out. I cut the low side line at the compressor and refrigerant and oil would come out and stop. I would hear oil gurgling in the suction line and more would come out. I gained access to the evaporator and it had a full frost pattern and the lines were not kinked. I explained to the customer that the evaporator has to be full of oil for this to be happening and we will need to replace the evaporator also. I will blow thru the yoder loop and condenser with nitrogen when I return but am ordering the condenser just in case it is needed. Ordering W11550396 evaporator and W11644420 condenser. Office to RS.; ordrng 1 W11550396 (Evaporator) and 1 W11644420 (Condenser)

"Arrived onsite for unit making scraping noise. Upon arrival inspected unit. After running unit for a few minutes noise was apparent and increased as unit continued to run. Disassembled and ran test. Found that unit element would not cycle. With element assembly disassembled the scraping noise went away. It seems like the unit is overheating and causing the panel to warp and rub. Attempted to replace element assembly however assembly was damaged in box, Element defective. Reordering element assembly, heating duct and rear bulkhead. Need 2 hrs. ; ordrng 1 W11519683 (Heating element) and 1 W11519685 (Heater duct) and 1 W11516794 (Rear bulkhead)"

"Arrived onsite for new unit, scratched. Upon arrival inspected unit. Found scratch on right side of outer cabinet . Customer requesting touch up paint. Ordering parts research for grey touch up paint. Office to reschedule. ; ordrng 1 Partsresearch (Grey touch up paint)"

Arrived onsite for damaged panel. Upon arrival inspected unit and found damage control panel. Took pic. Ordering panel. Office to reschedule ; O-emld tckt

"Arrived on site to diagnose oven that would stop heating when running. Spoke with customer who clarified that when the door was opened the cycles would stop and she would have to reset the cycle to get it to restart. She also had difficulty getting button presses to work on the console, and there was a crack on it. Ordering a new console to resolve. All issues can be tied to steam hitting console/cracked panel causing all issues. Changing panel and updating software should resolve. Office to schedule when part arrives.; ordrng 1 W11600370 (Console)"

Arrived on site for front left and front right burners clicking but taking too long to ignite. Upon arrival test unit and found electrode intermittently not giving a good spark. Need to replace burner heads for both right and left front burners. Replaced front left burner head and unit ignites correctly. Need to order burner head for front left. Office to reschedule ; ordrng 1 WPW10515455 (Burner head)

"Arrived on site and found old style tub Ring is still in place,per service pointer W11651001 It will need to be replaced with a new stock. Ordered replacement.; ordrng 1 W11094304 (New style tub Ring)"

"Arrived on site to test unit for scrapping noise, tested unit found front panel clips broken causing drum to move excessively in cabinet, rear drum felt gasket failed causing drum to rub against metal bulkhead damaging it, will need to replace panel clips, repair kit and drum to fix issue, ordering parts, offer to reschedule ; ordrng 2 WP98234 (Clips)s and 2 W10854425 (Clip front panel)s and 1 W10899578 (Drum)"

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit would not work properly. Tested unit and it will need the UI AND CONSOLE replaced. Im ordering parts and reschedule. No leaks where observed during service. ; ordrng 1 W11460908 (Console)"

Arrived on site. Per customer water or ice will randomly dispense from dispenser ran diagnostics all test passed ordering a new ui and main control. ; ordrng 1 W10848301 (Ui) and 1 W10843055 (Main control)

"Arrived on site for range, inspected unit and work area. Customers complaint was oven not igniting properly. Tested and found a bad igniter replaced and same issue. Im re-ordering the make igniter and returning with the manifold to replace both. No leaks where observed during service. ; ordrng 1 W10764654 (Bake burner) and 1 WPW10324262 (Igniter)"

Arrived on site to test unit for display on board turning off when oven get to hot. Found board shorting out with the head from the vent under console. Will order new board reschedule for Tuesday the 30. When display goes off the cooktop still works so its still getting power but no display. ; ordrng 1 W11126814 (Control board)

Arrived on site for fridge not making ice . Got E5 errror code in diagnostics. Unit will fill but not harvest-ordering ice maker . No water leaks detected at this time. Call to set return; ordrng 1 W11658802 (Ice maker)

"Arrived on site for fridge not making ice . Ran diagnostics,got E5 code . IM wouldnt run harvest , timed out . Found ice maker stuck upside down in a flex . Ordering ice maker . Call to set return . No water leaks detected at this time. ; ordrng 1 W11115534"

Arrived on site for odd smell . Ran diagnostics and found flame was not correct . Found house is on LP not natural gas . Will need to convert to LP. Ordering LP a kit . Customer also has venting issues to address on house side . No gas leaks at this time. ordrng 1 W10606694A (Lp kit)

"Arrived on site to diagnose dryer that is not starting cycles. Tested unit and found proper voltages and polarity. When I plugged in unit I could hear crackling coming from the timer. I replaced the timer and tested the unit. Unit does not start. Confirmed that the push to start button tests good, door switch good. All safety devices working as designed. Issue has to be in the timer / motor. Ordering time and motor to resolve. Office to schedule. ; ordrng 1 279827 (Motor) and 1 WPW10450286 (Wiring Harness) and 1 W10857612 (Timer)"

"Left side panel, belt, retrieve vent screw from blower housingArrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a clanking noise. I raised the top panel and tested again and found the left side panel badly dented inward. Also found the belt beginning to fray. I am ordering the left panel and belt and CNOTE-2HOUR JOB and office to schedule return service. Also, returning tech will need to retrieve the vent screw from the blower wheel housing at the back of the unit. Unit left unplugged for safety and no lint observed during service.; ordrng 1 8533643 (Cabinet) and 1 CNOTE (2 HOUR JOB)"

"Arrived onsite and found unit with crack. Sr#7736476514 techline will have us patch the crack to repair, advised customer can follow up with customer care with any other questions or concerns. Customer does not want unit to be repaired before pursuing replacement with whirlpool customer care. ; O-emld tckt"

Arrived onsite and found unit thickly frosted in the evap causing cooling loss. Advised customer on manual defrost and will return Thursday to follow up. Suspect wiring backed out of molex.

"Arrived on site to test unit for front right burner not igniting, tested unit found no loose connections in spark module, moved connection over to the other burner and it is still not sparking, need front right igniter and spark module as precautionary, ordering parts, office to reschedule ; ordrng 1 W11590249 (Spark module) and 1 W11666003 (FR igniter)"

"Arrived onsite to replace faulty parts. Upon disassembly found basket shaft sheered of from the rest of the basket. Tried removing spanner and block, but seized to gearcase shaft. Unit will need complete rebuild.

Arrived onsite for a range with front right burner that is not turning off. Upon arrival a found that this is true. Upon testing I found that the control will need to be replaced to resolve the issue. I am ordering the control. ordrng 1 316272401 (Control)

Arrived onsite for refrigerator not cooling. On inspection the FC was 39? and the RC was 49?. Gain access to the FC and found a ice ball up in the right corner of the evap. Defrosted the evap and tested the thermistor (12.9k)and the thermostat (55k) both good. Looked at the door gasket and they were fine. On further inspection found the gasket that goes on the door that seals the icemaker to the door was bad. Order a seal. Office to reschedule when part arrives and no water leaks detected during service.; ordrng 1 WPW10287601 (IM gasket)

"JGP932SEC2SS Arrived to inspect weak ignition on RR burner. The unit will require the ignition module. Customer has requested tech GC. Office to contact the customer the arrange return service. No gas leaks detected during service. ; ordrng 1 WB13T10046 (Ignition Module)"