"Arrived on site to test unit for not washing, found error code f4e3(motor not running). Verified proper voltage 120vac to motor but not engaging. Replaced sump assembly, tested unit, unit working as designed. Advised customer to purge cold water from sink prior to starting unit for optimal performance. No leaks detected at time of service. Installed high drain loop underneath sink to disposal.

Found when door opened the light comes on and the turn table begins turning. Unit has failed switch causing constant voltage to flow through turn table switch.

"Arrived on site to inspect unit for not turning normally, upon inspection found the motor shorted not turning when replaced I found the tub was locked in place. Manually cranked it free and the washer can be used, will need new hub and return with full gearcase. Office to reschedule ; ordrng 1 W11183985 (Hub)"

Arrived on site for a washing machine that is cycling through the spin cycle over and over. Inspected unit and work area. The customer advised that they were running a load of sheets and pillowcases in the unit would not stop going through the spin cycle. I did ask the customer what they were washing and they advised they were washing the sheets and pillowcases. They did advise the unit was going off balance and just seemingly it was stuck rinsing agitating and then trying to spin. I did advise the customer that when the unit does go off balance it can do this and that they need to cancel the cycle rearrange the clothes and then place the unit into a drain and spin in order to finish out the cycle. Around the unit three diagnostics and found an F0 E5 (off balance load) error code. Ran the unit through diagnostics and all tests ran as designed. I did notice the washer was sitting unlevel and was leaning towards the back of the unit with the tub resting against the back panel. Adjusted the feet to level out the washing machine and advise the customer on proper loading technique. The unit is working as designed. Call complete.

Arrived on site to reinstall the wall oven. We reinstalled the wall oven and tested the unit. It is working as designed.

Arrived onsite for refrigerator not cooling. Upon arrival found unit had leak in line causing compressor to go bad. Compressor has amps but no cooling.

"Arrived on site to inspect unit for not draining, upon inspection found the unit full of water and not draining when called for per the customer, when I tested the unit i found the drain line kinked causing a low flow, moved drain line and water flowed normally. Complete"

"Arrived onsite for unit making noise and making a banging noise. Tested the unit and heard a scrape noise and a small bang during testing. Unit made it all the way through. Upon further investigation, found that a penny was stuck between the agitator and the drum making the scrapping noise and that the wash plate was loose some how. Tightened the bolt on the plate and removed the penny. Re test he unit and unit was better. Checked the error codes and had a suds error code. Let customer know to be careful with how much detergent is being used. No issues at this time. Job complete"

"Arrived onsite for unit making noise during operation. Opened up the unit and saw that a roller had broken in half and the belt was ripped up. Replaced with the repair kit. When putting the unit back together. Noticed that the motor needs to be replaced as well and that a new drum needs to be ordered as the felt on the back side was all ripped up and if trying to run it, the drum would scrape and make a loud noises during operation. Ordered part. Office to reschedule. Customer would like same technician back if possible. ; ordrng 1 W10899578 (Drum assembly), states that autho needed"

"Arrived on site and inspected microwaves and found diode is working against white wire from magnetron due to cooking oil buildup on surface. Cleaned wire replaced diode capacitor and magnetron and after reassembling insured microwave is heating properly, job complete"

"Arrived on site to inspect unit for not closing and operating, upon inspection found the unit trying to lock itself with no success, replaced latch and all the functions worked normally. Complete"

"Arrived on site for complaints of top rack not sliding properly. Found one of the wheels broke off on the adjusters. Installed new adjusters on both sides and tested. Unit testing good, top rack functioning as designed. No water leaks detected, job complete."

"Arrived on site to diagnose dryer that had a burning smell when running. On arrival the customer showed me rear panel cover had a scorch mark on it. Checked terminal block and saw power cable L1 wire severed due to bad install. The screw for the cable ring was sideways and stripped, so power wire was not tight. Replaced terminal block and wrapped wiring.

"Arrived on site. Replaced defective mullion heater,tested door operation good,turned on humidity control.

"Arrived onsite for unit not responding to commands on the ui panel when trying to start or stop the unit from heating from time to time. Customer showed me the unit and the unit did turn on but when turning it off the display did show it was off, however the burner inside the oven was still heating. Was able to turn it off. No issues at this time. Job complete"

Arrived on site for dishwasher not heating/drying dishes on longest wash setting but worked in other selections (per customers on arrival). Confirmed complaint. Found in diagnostics no errors but I did verify element and thermostat before functioning within specs. Found control failing to send power during long wash setting to element. Replaced control and found u it functioning as designed. Call complete

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the user interface control panel and tested the unit. The unit began to work as designed. Call complete.

"Both bake and broil elements had continuity. The unit was turned off at the breaker box outside after the owner smelled the smell of electrical malfunction. Unit never came back on after self cleaning. Unit will require main harness, fuse, main control, black membrane.; ordrng 1 8304248 (Black Switch Membrane) and 1 8303883 (Micro computer) and 1 WP8301848 (Control (Main harness)) and 1 9759243 (Tod) and 1 Research (Fuse)"

Arrived on site for refrigerator not dispensing water correctly. Upon arrival confirmed complaint. After running all diagnostics tests I found the filer head/reservoir asm had failed to seal to filter correctly.Cuat9 er approved and I installed and reassembled unit with needed parts. Tests. Showed no leaks and dispensing functions are fully functioning as designed. Call complete

Arrived on site for microwave needing previously diagnosed door. Upon arrival confirmed prior door issue and installed new door asm. After reassembling and testing unit found unit had a high voltage issue between the mag cap and diode. Also found door switchs couldnt be removed from bracket without risk of damaging bracket and switches. Will need ahs to give authorization for further repairs before being able to complete repairs. ; ordrng 1 WB27X10927 (Magnetron) and 1 WB27X11096 (Capacitor) and 1 WB27X35382 (Diode) and 1 WB02X21661 (Latch bracket) and 1 WB24X10181 (Switch) and 1 WB24X10047 (Switch) and 1 WB24X10180 (Switch) and 1 Cnote (Need ahs autho.)

Arrived on site for microwave not heating and burnt up. Upon arrival confirmed complaint. Found after further inspection unit had a hv issue between mag cap and diode. Also found interior of unit was completely burnt and charred all over inner cavity and burning through the inner liner. Also found unit had a turntable motor failure. Also found 7nit couldnt be disassembled much further without causing major repairs issues with not being able to reassemble unit properly. Ahs will need to be informed we can not guarantee a relatable repair at this time on unit. ; ordrng 1 Cnote (Read Tg att. Note)

Arrived on site for refrigerator not producing ice. Inspected unit and work area. Gained access to ice maker and measured voltage to power switch and found no voltage. Will need to replace wire harness with ice maker. Will need authorization to continue with repair. Office to schedule return when ETA is available on parts.; ordrng 1 W11256689 (Harness) and 1 Needsauthorization (AUTH needed)

"Arrived onsite for dishwasher with console not responding. Upon inspection found unit unresponsive will need to replace 1x 5304518467 switches assy, and control 1x a11147301 . ; ordrng 1 A11147301 (Control board) and 1 5304518467 (Switch assy)"

Arrived onsite for oven not cooking evenly. I put unit in bake and found that the oven is operating normally. The customer told me that she was baking 2 dishes at the same time on the same rack. Which can effect how it cooks. It is recommended to rotate dishes halfway though cooking. I advised customer of this.

Arrived on site for refrigerator to making ice. Upon arrival confirmed complaint. Found after further testing that motor was continuously un I got without ever calling for water or shutting down. Replaced ice maker and found unit fully harvest and then fill as designed. Informed customer to give unit 24 hrs to fill bin with ice. Call complete

Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Check the icemaker and found that the icemaker was turned off. Turn the icemaker on and found the unit begin to harvest and fill as designed. The customer was unaware that there was an on and off switch on the icemaker itself. Advise the customer to keep an ion it and a call back if they have any further issues. Call complete.

Arrived on site to install previously ordered parts. Replaced the valve and installed the gum sealer. Unit now functioning as designed. Job complete

"Arrived onsite for refrigerator with detached freezer door gasket. Upon inspection of unit I found that the fc gasket had came loos from the door. I then reinstalled the gasket and closed the door and found that it was not sealing properly. I noticed that the refrigerator was leaning forward a bit so I leveled unit and the checked door and found that it was sealing properly now. I also tested the gasket by ordering the door several times to see if it stayed in place,It did. Job complete."

"Arrived to inspect dishwasher not drying. I unit was put into diagnostics mode and unit filled, washed, drained and heated. Rinse aid is now being used to aid in the drying process. Job complete"

Arrived on site for refrigerator not making ice or dispensing after properly. Upon arrival confirmed complaint. After further inspection I was able to find ice maker still producing ice but not getting the correct amount of water. Also found dispenser wasnt being supplied with correct water pressure. Found issue was due to filter head asm not sealing connections to filter correctly. Will need office to order W11346622 and reschedule with customer. Collected service fee. ; ordrng 1 W11346622 (Filter head/res. Asm) and 1 Cnote (Please read notes before rescheduling!!!)

Arrived to inspect washer LF error code. Customer advised the unit stopped work on a filling cycle. I ran diagnostics and unit displayed F3E3 inlet water temperature fault and F8E1 Long Fill errors. Unit will require valve and any other prescreened parts to complete the repair ; ordrng 1 W11165546 (VALVE)

"Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint and found unit had major defrost issue in fc. After further testing I found thermistor on fc evap not properly installed in correct spot and shorted out. I replaced hv control, ui control and defrost thermistor after defrosting all ice out of unit. Informed customer to give unit 24 hrs to cool.Call complete"

Arrived on site and inspected range not heating. Confirmed the complaint and found the unit was charred at the terminal block. Unit will require the main harness and control to complete the repair. Customer will purchase a range cord. ; ordrng 1 W10840298 (Control) and 1 W10251772 (HARNS-WIRE) and 1 W10279107 (HARNESS) and 1 W10108100 (CLOCK & OVERLAY)

Arrived onsite for rc lights not turning on when you open the door at times. Upon arrival the customer demonstrated the issue to me. I then gained access to door switches and performed a resistance test on both of the and found them to be good. I the tested voltage at the connection on control side and found good stable voltage there. I the performed a resistance test as the door switch harness and found that the readings were erratic.I am ordering 1x 2187946. Rc door switch harness. ordrng 1 2187946 (Light switch harness)

Arrived onsite for ice maker not making ice. Upon inspection I found ice maker not harvesting. I tested voltage at ice maker and found good voltage. I checked door harness and found the harness good. I then installed a new ice maker and tested it and found that it harvested. Unit is now operating as designed. Job complete.

"Arrived on site to test unit for not heating. Customer stated she ran self clean cycle and has not worked since. Replaced bad TOD, unit now working as designed. Job complete."

Arrived onsite for sparking sound and burning smell. Inspected the unit and found burned diode. Need to replace diode. Replaced diode. Tested the unit with glass of water for 30 seconds. Unit heated correctly. Unit is operating a designed job complete.

"Arrived on site for complaints of unit getting too hot. Set oven to preheat at 350 and monitored with meter. Found unit temperature correct. Let oven sit at 350 for 15 min to see if unit got too hot on the outside. Felt the glass, console, and burners. Found everything to be normal. Advised customer that this is normal operation. Job complete."

"Arrived on site and Inspected Washer and found Customer experiences washer not spinning out clothes intermittently. They use only the quick wash and normal cycle. Both of these cycles span is set to maximum. They correct it by resetting it by unplugging the washer. Set washer into a diagnostic cycle and found saved error F8E3. Washer completes diagnostic cycle and drains and spins out properly. Sent a short video to PR. Inspected pressure hose, pressure sensor, and air trap. Took one picture. Customer is using the correct amount of detergent for each load. Could not find a reason for customers experience, at this time washer is passing all Tests, job complete"

"Arrived on site for not dispensing ice . Found retention ring had slipped off auger shaft . Replaced ring . Tested dispenser, all checks normal. No water leaks detected at time of service. Job complete"

Arrived onsite for unit missing the kick plate. Looked at the unit and saw kick plate missing. replaced the kick plate. No issues at this time. Job complete

"Arrived on site and found microwave is installed 5 ft high, it is to large to be uninstalled by one technician. Microwave is not showing any power or lights, power cant be checked, microwave cant be diagnosed. Job complete ; ordrng 1 WB07X10386 (Control panel) and 1 WB27X10397 (Control board) and 1 WB27X10332 (Led display) and 1 WB20X0167 (Mag thermostat) and 1 WB21X10046 (Cavity tco) and 1 WB27X10928 (Fuse)"

Arrived on site and to inspect range heating and door issues. Confirmed the door handle screw was missing keeping the door from activating the door switch which was keeping the unit from reaching set temperatures. Used a screw from personal stock to secure the door and preheated the range to 350 and unit reached set temperature in allotted time. Job complete

"Arrived on site for no,cool. Compressor and fans running,removed fresh food evaporator cover found dye in cover and on inlet tube of evaporator diagnosed a leak at fresh food evaporator. Ordering a new evaporator ; ordrng 1 W11553229 (Fresh food evaporator) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 2hrs (2 hrs) and 1 W10832994 (Compressor) and 1 W10545670 (3 way valve)"

"Arrived on site to diagnose dishwasher that is beeping and not starting loads. Found error codes F10E2, F8E4, F9E1. Ran unit with float switch removed from tray. Unit ran, but found it leaking water from the heater, which is running into the float tray. Also found error for vent motor. Ordering heater and vent motor to resolve errors. Office to schedule when all parts present. ; ordrng 1 W11537778 (Heater) and 1 W11416460 (Vent Motor) and 1 W11545539 (Vent Gasket)"

"Arrived on site to install previously diagnosed parts. The customer advised that he was having the same issue on his other refrigerator for his ice getting caught in his ice chute as his other refrigerator and that we were supposed to fix that too. I had called whirlpool on his other refrigerator and had the same prognosis for this refrigerator. I called Whirlpool Techline and spoke to Joel SR# 7732480682. He referenced service pointer W10647960. They advised that the issue with his refrigerator was a customer usage issue and not an issue with the refrigerator. He said the ice door needs to be fully pressed all the way to the back wall when calling for ice to allow the maximum amount of airway for that ice to travel down. I was advised not to replace any parts on the unit. Customer advised that he wanted parts replaced due to ongoing issues and did not believe the issue to be a customer usage issue. Replaced water valve, ice door, and connector and tested the unit. The end began to work as designed with no leaks present. The unit does not have any ice at this time so could not verify whether that was working properly or not. Told the customer they will need to allow ice to be made and test it from there to see if anything else is going on with the unit. Call complete.; used 1 W11423787 ( Ice door) from stock"

Arrived on site to test unit for not cooling properly and very low ice production. Found unit is leaking refrigerant from heat exchanger. ; ordrng 1 W10309994 (Compressor) and 1 2003002 (Heat exchanger) and 1 WP2004545 (Drain pan heater) and 1 WPW10143759 (UV drier) and 1 TJ90SF8404 (Access valve) and 1 4388574 (Evaporator)

"Arrived on site to inspect unit for not turning without a extreme scratching sound. Upon inspection found the screw pulled down the element causing noise, replaced screws and element. All functions worked, tested loaded. No sounds. Complete"

"Arrived on site for dishwasher leaking at door. Inspected unit and work area. Found unit leaning forward. Adjusted leveling legs. Removed kick plate and tested operation. Unit did not leak at time f service. Spoke with on possible suds or unit leaning forward. Advised customer to monitor next couple of uses. All tested good, no water leaks detected during service.

Arrived onsite for cooktop leaking. Upon arrival found unit had spill in it having grease soak through

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit water line. Tested unit and found unit is now operating as designed.

Arrived on site for fridge tripping breaker . Unit will trip breaker about every 8 hrs . Heater harness and heater ohm out higher then normal. Will need parts research . C-notes . No water leaks detected at time of service. Call to set return ; ordrng 1 Defrostheater and 1 Heat probe and 1 Wireharnessfreezer and 1 Parts research

"Arrived on site for rang , oven not heating. Inspected unit and work area. Tested unit on bake and measuring amp draw to igniter, no amps going to igniter. Measured igniter resistance and found out of range. Will need to replace igniter.

Arrived onsite and found unit operating with frozen fresh food evap. Customer is defrosting unit for repair . Advised customer on needed parts for repair. Fan scroll and thermistor and controls. ;

Arrived on site to test unit for display not showing full numbers. Replaced control test unit and unit test good job complete

"Arrived on site to diagnose dryer that customer said smells stronger when opening door running loads. On arrival customer informed me that recently they feel the odor when opening the door smells stronger and almost like something is burning. I opened the door after running some and it does smell a bit like heat, but not any burning or excessive gas. I examined the inside of the unit with a bore scope and saw some minor lint and fur, but nothing excessive. Examined flame tunnel and I dont see anything out of the ordinary at all. Flame is healthy and blue. Unit seems like its working as designed, however the gas concentration may have changed recently due to construction in the area. Advised customer to monitor and let us know if there are any drastic changes.

Arrived on site to follow up on leaking washer. Replaced pressure switch and pressure line. Retested unit on oversized load setting. Verified water flow stops at appropriate level and does not leak. Call complete.

"Arrived on site for oven not heating. Ins unit and work area. Tested cooktop and oven. Measured amp draw to igniter and found at 3.2 amps/ correct. Measured resistance on valve and found at 1 ohm/ correct. Found blockage in valve assembly.

"Arrived on site to test unit for sparks, customer stated that she thought she heard sparks, microwave is heating with no issue, the exhaust fan needs to be replaced due to a loud vibration when activated, will need exhaust fan to fix issue, office to reschedule ; ordrng 1 W11409088 (Motor fan) and 1 W10632409 (Air guide)"

Arrived onsite for the timer on the unit being difficult to turn. Customer was comparing the knob to the switches thinking that the timer should turn easier. Looked at the unit and tested the knob and timer. Timer is turning as it should with some resistance. Let customer know that the timer is going to have resistance compared to the other switches when picking a certain mode run.

"Arrived on site for no cool. Powered unit on compressor making loud odd noise diagnosed a defective compressor.

"Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found no rinse aid in dispenser. Found no loop in drain line. Measured incoming water temperature at 106?. Performed diagnostics mode, no error codes. Monitored test cycle and measured amp draw to element at 7.5 amps. Added loop in drain line. Spoken with customer on user care guide. All tested good, no water leaks detected during service."

"Arrived on site to inspect unit for not draining normally, upon inspection found the unit full of dirty water and the drain pump and control shorted. Emptied the water and replaced both parts.

"Arrived on site to diagnose oven that is not heating and throwing 4D21 error for cooling fans. Ran unit and it immediately errors. Got into diag mode and tested fans. Found lower fan good, upper fan is humming and not turning. Replaced upper blower and power cycled unit. On retest verified unit is coming on and working as designed.

Arrived onsite for washer not finishing cycles. Upon arrival found unit control was not sending voltage to motor consistently in testing. Ohmed motor out and found it was good. Replaced control and tested unit is now operating as designed. Job Completed.

Arrived onsite to replace previously diagnosed parts. Replaced center and front left burner. Tested unit and all burners operate correctly. Job complete

"Arrived on site and Replaced hot water display for a second time, after replacement sent one picture to CS of it working properly, job complete"

"Arrived on site to test unit for erratic UI control behavior, tested unit found UI blinking 0 and over temp error, took temp in FC and only got 18 set to 0, compressor pulling 1.6 amps and running extremely hot to touch, spoke to chase, and determined that the sealed system failed, will need FC evap,pan heater,compressor,dye dryer, access valve, office to reschedule ; ordrng 1 W10195924 (Evap) and 1 WP2316878 (Heater pan) and 1 W10841139 (Compressor) and 1 WPW10143759 (UV drier) and 1 TJ90SF8404 (Access valve)"

Arrived on site for unit not dispensing water . Ran resistance checked on door harnes . Found harness pinched . Ordering new door . No water leaks detected at time of service. Call to set return ; ordrng 1 W11258439 (Fez door ss) and 1 W10898320 (Ui control)

"Arrived on site for no cool in fresh food section. Found no air flow entering fresh food section,removed evaporator cover found ice build up on middle to upper section of evaporator blocking air flow,ran diagnostics thermistors passed,ran defrost heater,heater powered on. Defrosted evaporator replaced bimetal with a higher temp cutoff,checked air flow to fresh food section good. ; used 1 WP2182381 (Bimetal) from stock"

Arrived onsite and found scratched bracket and missing oven rack. Advised customer on needed repair and ordered parts. Office to reschedule. ; ordrng 1 W11105139 (Door bracket) and 1 WPW10550642 (Oven rack)

Tech was assigned as a helper;

"Arrived on site to install previously diagnosed and ordered parts. Due to the main control and pressure switch failures, I removed and replaced the control and switch and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to diagnose a refrigerator with light not working. Found failed led module in rc and replaced it. All is working properly at this time.

"Arrived on site for complaints of burnt out power cord. Found the power cord had already been replaced by customer. Customer stated the sensors were bad. Inspected and found sensors were not plugged in. Secured connections and tested. Sensors tested bad.

"Arrived on site for no ice. Ice in mold,ran diagnostics thermistor reading open,power cycled unit ran a forced cycle passed,ran diagnostics thermistor reading open. Will need to order flex tray icemaker; ordrng 1 Flextrayicemaker (Flex tray icemaker)"

"Arrived on site for no ice. Found broken wire at door hinge,diagnosed unit will need a new freezer door.

"Arrived on site and inspected dryer and found idler pulley is squeaking. Quoted customer for new pulley. Airflow meter is showing that vent is restricted to the exterior of the home and recommend it to customer that it be cleared/cleaned by a service before dryer is used again, job complete"

Arrived onsite for noise complaint. Found unit operating as designed with no error codes. Advised customer on findings and unit design. Calibrated unit in diagnostics. All checks good.

"Arrived on site. Replaced defective main control,powered unit on tested switch light powering on as designed.

Arrived on site to test unit for oven and burners not working. Test unit and found bad outlet not sensing power to L2. Found burned out power cord. Advised customer to get electrician to replace oulet and power cord

"Arrived on site for microwave not working. I spoke to the customer and found out the unit will turn on make a buzzing noise and not heat. I inspected the unit and work area. I tested the microwave and found it buzzing like it has a bad magnetron. I removed the wave guide cover and found the mag cap detached in the wave guide. I found arc marks in the wave guide. This makes the unit not repairable. I called techline and spoke to ED I advise him of my findings

Arrived onsite and found evidence of small leak from inside the cabinet coming from the dispenser housing. Ordering housing to repair. Office to reschedule. ; ordrng 1 W11524103 (Dispenser)

Arrived on site to install previously diagnosed parts. I installed both bezels and all knobs. Unit is now as designed. Call complete.

"Arrived on site to diagnose washer banging around when spinning. On arrival found units were brand new, and moving bolts were still installed. Removed moving bolts from unit and tested. Verified tub is now working as designed. Call complete."

Arrived on site to replace previously ordered parts. Replaced rollers and idler from repair kit and tested unit. All is working properly at this time.

"Arrived on site for complaints of dishes not being cleaned. Found error code for the wash motor. Put unit into factory diagnostics and tested. Wash motor not engaging. Checked for any loose connections and found none.

Arrived on site to replace previously ordered parts for washer. Replaced belt and cam and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for dishwasher it draining after having garbage disposal installed and odor remaining in unit. Inspected unit and work area. Found garbage disposal punch not removed. Removed punch and tested dishwasher. Found unit draining. Tested wash motor and heater, found all components operating as designed. Recommend to run dishwasher magic through unit to remove odors. No water leaks detected during service.

"Arrived on site for complaints of unit not cleaning well. Found most holes clogged on bottom spray arm, and all holes clogged on upper spray arm. Tried to clean out, but was not successful. Installed upper and lower spray arms and tested unit. Unit now functioning as designed. Also found filter very dirty, cleaned it out. Also found missing knob on the dispenser. A new dispenser will be needed to repair. No water leaks detected, office to reschedule.; ordrng 1 Autho (Autho) and 1 WPW10224428 (Dispenser)"

"Arrived on site to test unit for items getting caught underneath agitator. Replaced agitator and advised customer on loading procedures. Use mesh garment bags to help avoid tangling when washing delicate or small items. Load garments in loose heaps evenly around the basket wall. For best results, do not pack the load tightly. Do not wrap large items such as sheets around the agitator; load them in loose piles around the sides of the basket. Try mixing different-sized items to reduce tangling. No leaks detected. Job complete."

Arrived onsite for unit not turning on. Ran diagnostics test and found F6E2 control could not detect UI. Need to replace control and console. Replaced control and console. Recalibrated the unit. Test the unit and unit operates correctly. Job complete

"Arrived on site to inspect unit for not spinning, upon inspection found the unit unplugged, plugged unit back in and found the unit stuck in a overload error. Cleared codes, tested pressure system with no issue. Tested for normal operation.

Arrived onsite for water leaking from under the unit. I installed unit and found unit leaking from the connection between the drain pan and the drain hose. I reinstalled tube and resealed it then tested it by poor it water down the drain pan and found no leak. Job complete.

"Arrived on site for frost build up. Found excessive amount of frost in freezer and return vents ice up,found gap at corner connection with middle rail and liner cabinet,raised fresh food door and added adhesive same issue.

"Arrived on site to inspect refrigerator doors not aligned. Upon further inspection, I found the left RC door not flush at the top with the right RC door. When I opened the left RC door, I found the mullion not making contact with the pivot block; therefore, its not opening and closing properly. I re-leveled the unit and the mullion was still slightly off. I adjusted the mullion and tested and it is operating as designed. I placed some manufacturers approved grease on the top of the mullion and on the pivot block to allow for smoother functioning. No water leaks observed during service, job completed."

Arrived on site for wall oven time advancing fast. I inspected the unit and work area. I found the time on the oven at 9:21 am when its 9:09 am. I found the unit connected to WiFi and a whirlpool application. I checked the software version and found it not updated. I am ordering a new console to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11296171 (Console)

"Arrived on site to install previous diagnosed parts. Removed ice maker assembly and disassembled. Installed new wire harness and ice maker. Assembled unit and reinstalled. Monitored cycle and found unit filled. All tested good, no water leaks detected during service.