WFE515S0JS3 Arrived to inspect error code. I found that display had Err F1E0 displayed and reacted erratically to button presses. I removed and replaced the control and tested. All functions returned to normal and the unit heated as designed.

"Arrived on site and found dishwasher is slow to drain, found catch valve is stuck and after clearing it will drain properly. Also found no high drain loop and corrected drain hose. Job complete"

"Arrived on site for no,ice. Ran diagnostics no frost forming on evaporator plate diagnosed a leak in the system unit will need a new compressor,evaporator,drier

Arrived onsite for unit Shaking during spin. Inspected unit and found suspicious failure. Replaced suspension and tested. Unit is now functioning properly. Job complete

Arrived on site for freezer not cooling. Upon arrival confirmed issue and found large defrost issue in fc. After further testing found defrost heater working and unit needing new control and thermistor. I replaced control and thermistor. Found unit working as designed and informed customer to give unit 24hrs to stabilize temps.

Arrived on site to test unit for not completing cycles and excessive shaking. Found rear top chassis plate was bent inwards towards tub. Tub ring got causing underneath chassis and causing excessive shaking and preventing cycle completion. Dislodged tub and vent chassis back to proper position. Needing belt and cam. Customer wanted to think about belt and cam replacement

Arrived on site to test unit for not advancing pass sensing. Found latch attempting to engage but not engaging. Replaced latch and completed diagnostics with no issues. No leaks detected. Unit is now working as designed.

"Arrived on site and Set washer into a diagnostic cycle and found error code 7/1 control board turned off heater due to incoming water temperature. Ran diagnostic cycle and found diverter on wash motor is not working. At the end of the diagnostic cycle heating element is now working again. After replacement confirmed operation by running a diagnostic cycle again, discussed correct detergent usage, running hot water before starting cycle, drying expectations, and rinse aid importance with customer. Dishwasher is now operating normally, job complete.

Arrived on site to replace drain pump. Upon arrival. Top of unit is disassembled as well as water hose disconnected and on floor. Replaced the drain pump and test unit. Unit has same issue. Need to replace pump. Removed new drain pump and reinstalled faulty pump. Job complete

"Arrived on site and inspected washer and found error code for low water flow. Set washer into a diagnostic cycle and cold water is barely trickling. Remove cold water supply line and found it is blocked by calcium build up, took pictures. Flushed water line and cleared valve as much as possible of calcium. Cold water flow is now good. Replacing valve will not correct issue if water supply still has calcium deposit in it.

Arrived onsite for a dishwasher with a broken upper rack. I found the left adjuster broken causing the issue. I advised the customer to replace both adjusters. The customer agreed. I replaced both adjusters and the rack is working as designed. Call complete.

Arrived onsite for a refrigerator with a broken icemaker. I found the drive broken between the ice tray and motor not allowing the tray to move to the home position. I replaced the icemaker. The new icemaker went to the home position and is working as designed. Call complete.

"Arrived on site for a refrigerator that had smoke coming out of the freezer. Inspected unit and work area. The customer advised that he thought he saw smoke coming out of the light fixture in the freezer and was worried there might be something going on. I remove the entire light fixture from the top of the cabinet and found no evidence of smoke, cut or charred wiring, or burning coming from the bulb, bulb housing or cabinet. The customer advised that it hasnt made the same smoke up here since but wanted to have it checked. The unit is working as designed.

"Arrived on site to replace previously diagnosed latch, replaced latch and ran diagnostics cycle, found motor not engaging just buzzing, replaced capacitor and tested unit is now running as designed,

"Arrived on site for dryer, inspected unit and work area. Customers complaint was belt was loose. Tested unit and found the control responding but not the drive motor. Gained access to inspect belt and found it lose. Inspected the belt tensioner and found it melted. Unit will need a new belt tensioner and I also recommended the customer to replace the belt due to the heat wear.

"Arrived on site for washer, inspected unit and work area. Customers complaint was not spinning out clothes and grinding noises. Entered diagnostics and retrieved error code F7E1. Tested unit backwards and found oil from gearcase leaking. Unit will need a new belt, actuator, gearcase, capacitor and cam kit.

"LMXS28596S Arrived to inspect no cool. I found the unit attempting to cool, but with slightly above room temperature RC and FC chambers. The compressor was running, but at room temperature, with no appreciable heat. The current draw, measured on the compressor voltage supply is usually an inaccurate measurement method with this type of unit, but with the meter in my possession, I found the compressor draw to be .6 amps, generally considered too low for the conditions the unit was found in. This denotes the high likelihood of compressor internal failure, but does not rule out the possibility of a system leak and cannot be tested further without tapping into the system

Arrived onsite for freezer section icing up. Upon arrival inspected unit. Found gasket in bad shape and gaps throughout. Replaced gasket and molded to fit. Seal is making good contact all around. Job complete

"KVWB606DSS3 Arrived to inspect chimney damage. I found the main chassis was not correctly fastened to the wall and was out far enough to prevent the chimney from being inserted into its mount, without having to be pressed on hard enough to dent the metal out. The unit must be correctly installed prior to any further service or chimney replacement."

Arrived onsite for dishwasher rack broken. I found the upper rack wheel assembly was broken. I installed the new wheel assembly and tested unit. Unit is operating as designed

"Arrived on site to test unit for not agitating, tested unit found failed capacitor and shift still a old plastic style not shifting, customer accepted replaced parts and tested unit is now running as designed, no leaks detected job complete"

"Arrived on site and found door is locked and washer is unplugged, reconnected to power and drain is running. Removed top cover and unlocked door manually and ensured pressure hose and switch are clear. This has cleared error and washer will now complete a diagnostic cycle.

Arrived on site to test unit for cooking light not working. Test unit and found light bulb burned out. Advised customer its considered cosmetic. Advised to buy new light job and showed customer how to replace the light bulb job complete

Arrived on site to test unit for no ice production. Found recirculating pump not engaging. Recommend replacing pump. ordrng 1 W11542867 (Recirculating pump)

Arrived on site for washer still not starting cycles correctly. Upon arrival reconfirmed issue and called whirlpool commercial techline and spoke with Jordan 05/25/23 11:40am/ 12:40pm. After checking voltage reading with techline and running diagnostics resets we narrowed failure to ui control logic freezing and resetting cycle. Techline recommended replacing W11475812 ui control. Spoke with office and reschedule customer for 05/26/23 to complete repairs. ; ordrng 1 W11475812 (Ui control)

"Arrived to instal previously diagnosed and ordered parts. I removed the mullion for inspection and found one of the wires had been sheared off, likely during manufacturing. I installed the replacement. Verifying the inability of the UI to enter full test mode and only able to enter into the error mode, I removed and replaced. The new UI showed F3E8 within service test mode, when the new UI was installed. Attempts to get the unit into test mode still failed, even though it was able to be put into the first stage, error mode. I tested the harness from end-to-end and found very good continuity on all four wires. The 5VDC was present and I could read DCV on the other two connections as well, but the information for exacting expected readings was not published. I attempted main control replacement and there was no change. The RC door gaskets were mis-ordered and will require a return service. Office to order the H/T sensor, second door gasket and UI.Contacted MFG tech Rich. File# 7736494884. I was advised there is not a current work around for the service mode issue and it has been submitted to engineering for a direct response. The tech agreed with my summary and parts to be ordered. No leaks observed during service. Office to contact the customer to arrange return service. Tech GCO.; ordrng 1 W11040893 (HT sensor) and 1 W11456682 (Gasket, RC) and 1 GCO (GCO) and 1 W11664671 (UI)"

"Arrived onsite and found unit operating with inconsistent microwave function. No perceptible level issue or install issue. Discussed with GC and have ordered the inverter and the interlock assembly, returning with hinges. Requesting GC be the attending technician to evaluate possible installation causation. ; ordrng 1 W11578579 (Inverter) and 1 W11033422 (Interlock)"

"Arrived on site to follow up on refrigerator that was leaking water consistently. Examined unit and found the evap pan was full again. On closer inspection found the compressor scalding hot due to condenser fan not running at all. Compressor running constantly with no cooling, causing defrost water to sit in drip pan and not evaporate. Advised customer we need to replace tue condenser fan to resolve. Orsering fan and control to resolve. Return visit set for 5/31. ; ordrng 1 WP2188874 (Condenser motor) and 1 WPW10366605 (Defrost Contol) and 1 WPW10583800 (Thermostat)"

"Arrived on site to diagnose dryer that is making a consistent buzzing sound. Examined and tested unit and confirmed noise happened soon after cycle started. Noise sounds similar to a buzzing capacitor. Sounded like noise was coming from the control triacs. Replaced control and retested. Noise still present with new control, but slightly quieter. Traced noise to interior of unit where it's either coming from a buzzing steak valve, or the motor itself. Noise sounds electrical and does not sound like rotational mass noises. Ordering motor, valve and internal electrical parts to resolve. Office to schedule when all parts arrive. ; ordrng 1 W11664629 (Main Harnees) and 1 W11213863 (Steam Valve) and 1 Research-steamvalve (Research steam valve) and 1 WP3387747 (Heater) and 1 WP8557403 (Thermostat) and 1 280148 (Thermal Cutoff)"

"Arrived on site and customer described chatter noise when icemaker is filling. Ran test 45 and did not hear any chatter at this time. There is also condensation on top of freezer gasket, techline had an internal memo that never became a service pointer to add gas material underneath. If you are a returning technician and have never done this ask for advisement. Add water pressure regulator behind refrigerator ; ordrng 1 W10786952 (Water pressure regulator) and 1 8212547RP (Water line) and 3 W11159742 (Gasket)s"

"Arrived on site and found no ice production, freezer temperature is currently 4-5 degrees, attempted to cycle icemaker with test 44 and it didnt run, inspected wiring at bottom of door and dont see any physical damage to wires but shroud is torn. Ran test 44 again and it now cycled, ran test 45 and it filled with water. Will order a new door to complete repair.; ordrng 1 W11566701 (Freezer door)"

Arrived on site to test unit for gasket rolling. Found liner in door is too far separated causing gasket to roll when door is closed and not allow a proper seal. Recommend replacing right RC door in stainless. Office to reschedule. ; ordrng 1 LW10564036 (RH door)

Arrived on site to inspect unit for rust on outer door. Maiden number we had was incorrect. Updated model number. Office to reschedule. ; ordrng 1 W11416792 (Outer door panel)

Arrived on site to test unit for console acting erratic. Found no stored error codes. Customer does have app downloaded and connected to WiFi. Recommend console replacement. Office to reschedule. ; ordrng 1 W11600370 (Console)

Arrived on site to test unit for broken element support. Part was damaged in box. Ordering 2 to ensure completion on return visit. Office to reschedule. ; ordrng 2 W10909479 (Support)s

"Arrived onsite and found new install unit had never made ice, found all base functions operating as designed, proper pump, valve and condenser fan and compressor energizing but no cool. Ordering sealed system repair. Office to reschedule. ; ordrng 1 WPW10605286 (Compressor) and 1 WPW10218037 (Evaporator) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve)"

Arrived onsite for refrigerator making a noise. On inspection I gain access to the back of the unit and took the back cover off. Then open the doors to make the compressor come on. When the compressors came on I could hear the noise. I pin power it to the fc evap fan making the noise. Did not have one on the truck ordering and rescheduling. No water leaks detected during service.; ordrng 1 W11314192 (Fc evap fan)

Arrived onsite for washer that is shaking. When I looked parts I had parts for a front loader. There is a pic of ser/model of a front load washer and the pic of the ser/model of there unit. Ordering parts for the unit.; ordrng 1 W11178227 (Tub) and 1 W11400156 (Suspension)

"Arrived on site for washer not draining . Ran diagnostics, no error codes. Unit will drain but kicks out and shuts off when going to agitation or spin . Replaced,cap and actuator. Still shutting down . Ordering , harnes ,conrto and motor . No water leaks detected at this time. Call to set return .; ordrng 1 W11607637 (Control) and 1 W11497303 (Motor) and 1 W11665967 (Lower harness)"

"Arrived onsite for a refrigerator that is making ice that tastes bad. Upon inspection I found the to be true. I suspect that the reservoir may have some contaminants stuck in it due to some new home construction in the area. Upon replacing reservoir, I put a hole in the new one. I am ordering a new reservoir and rescheduling. 06/01/23; ordrng 1 W11613294 (RESERVOIR)"

Arrived on site to test unit for unit not heating. Test unit and found magnetron cover damaged. Will order new covered and will need to replace magnetron inverter and covers on return visits. Office to reschedule ; ordrng 2 W10915651 (Cover plate)s and 1 2hours (2 hours)

Arrived onsite for a freezer not making ice. I found ice in the mold. I ran a harvest test and the icemaker went thru a harvest and worked as designed. I ran a fill test and could hear the valve energizing but no water entered the mold. I disconnected the fill tube at the filter and ran the fill test again and had water coming out of the filter head. I ran service test 66 to turn the fill tube heater on and the UI reset and knocked me out of diagnostics showing a power failure. I checked the resistance on the fill tube heater and found it showing 19 ohms and in range. I disconnected the heater and ran test 66 again and verified 12 VDC to the heater. I reconnected the heater and every time test 66 was turned on the UI would reset and show power failure. The UI and possibly the fill tube assembly will need to be replaced. Ordering W11404238 UI and marking all other prescreened parts as UORV. Office to RS.; ordrng 1 W11404238 (UI)

"Arrived on site to inspect venthood not venting and making noises. Upon further inspection, I tested the unit and found the motor making a grinding noise. I removed one the motor screens and retested and verified the motor making the grinding noise and not some debris. I am ordering a PARTS RESEARCH-BLOWER MOTOR ASSEMBLY and notified the office that the unit model number does not show up in a parts breakdown and am unable to order the part needed. I advised the customer that once we receive the blower motor assembly, someone will notify them and schedule return service.; ordrng 1 PARTSRESEARCH (BLOWER MOTOR ASSEMBLY)"

"Arrived onsite for washer not responding. Upon arrival inspected unit. Found only drain pump would kick on. Ran diagnostics and found stored error code 8/3 overflow , 8/1 no water detected , 4/0 heater not detected , 5/2 door lock error. Cleared and ran test. Found no water entering unit. Disconnected and found valve clogged. Also found low pressure from supply. Notified customer but stated the pool is running and that slows pressure. With it off pressure is normal. Recommend proceeding with valve replacement ; ordrng 1 WPW10435242 (Valve)"

"Arrived on site to inspect refrigerator ice maker not producing ice. Upon further inspection, I immediately noticed the UI missing/faded digits (photo). I tested temps I the F1 degrees. I placed the unit in diagnostics and tested the ice maker in test 56 and found no error codes. I performed tests 15, 19, 36, 37, 45, 57, & 58 and all tests passed. I found the right RC door gasket badly torn (photo) and the interior liner of the left RC door was badly sunken in at the front and right side (photos). Based off my findings, I am ordering the left RC door, right RC door gasket, ice maker, UI and HV control. Office to schedule return service due to the availability of parts. No water leaks observed during service, job completed.; ordrng 1 W11387386 (UI) and 1 W11658802 (Ice maker) and 1 W10846057 (Right RC door gasket) and 1 W11435358 (Left RC door) and 1 W10843055 (HV control)"

(512) 217-9366Arrived on site for no cool. Powered unit on compressor powered on let unit run no heat from discharge tube ordering a compressor and evaporator repair covered by manufacture sealed system warranty ordrng 1 WPW10608485 (Evaporator) and 1 WPW10466675 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)

"Arrived on site to diagnose refrigerator that was throwing the over temp alarm consistently. Customer can power cycle and it will work briefly, but ovet temp always comes back. Checked the sealed system and found Low pressure at -25, high at 115psi, with compressor hot to the touch. I found dried UV dye in the evap pan, indicating a slow leak coming from the evaporator. Provided estimate to customer for sealed system repair ; ordrng 1 W11125124 (Compressor) and 1 W11507067 (Evaporator) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access Port)"

"Arrived on site to test unit for unit powering on and off on its own, tested unit found controls receiving proper voltage but UI firm ware looks corrupted and is cycling intermittently on the start screen, called safety to report my findings got a concession for parts coverage W177W20WP1,

Arrived onsite for repeat noise concern. Determined that the noise being heard was the icemkaer fill valve. Recreated the symptom and explained to the customer that valve chatter can be attributed to house water pressure which is perceptibly hi at their home. Advised having use a pressure dampener to the fridge to reduce strain on fridge water features. Used pad to soften vibration. All checks good. Advised customer on repair. ; used 1 W11113654 (Pad) from stock

Arrived onsite for dryer not powering on. Upon arrival tested unit. Unit non responsive. Check voltage at block and had 0vac. Checked panel and found breaker tripped. Flipped breaker and tested. Unit is operating properly. Customer will monitor. Job complete

Arrived onsite for unit not heating. Upon arrival inspected unit. Found Gas supply turned off. Turned on supply and tested. Unit is now functioning properly. Monitored ignition and heat cycle. Job complete

Arrived onsite for console giving shorted keypad error. Tested unit and confirmed error. Replaced keypad. Tested unit and unit is functioning properly. Job complete

"Arrived on site to test unit for no ice production, tested unit found unit is producing ice and the bin it full, customer stated that he noticed that ice maker was not keeping up with production but as he stated that it could be related to heavy use over the last week, advised customer to monitor, and if ice production stops,then call us back, unit is running as designed, job complete"

"Arrived on site and replaced previously diagnosed compressor. Replaced control box, UI condenser motor and evap cover. Unit working as designed. Job complete."

Arrived on site to test unit for burner turning on and off when set at 7 or medium. Advised customer thats normal for burner to turn on and off to keep the temp its set to. Job complete.

Arrived on site to test unit for unit getting to hot. Test unit and found unit with in range. Job complete. Customer was using oven thermometer.

Arrived onsite for a refrigerator that in not cooling.upon inspection I found that the unit was frosted up on the evap. I tested the heater and the harness and found them good. I manually defrosted the evaporator and replaced the thermistor and the control and found the unit cooling again.

Arrived onsite for a refrigerator that is not cooling. Upon inspection I found that the evap was frosted up the unit was manual defrost and then I tested the heater and the harness and found them good. I respect the ui and the control and found unit operating as designed

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new console and control and tested the unit and found unit operating as designed.

Arrived onsite to install previously diagnosed and ordered part. Upon arrival I installed the new valve and tested the unit and found the unit operating was designed. No leak at this time.

"Arrived on site to inspect refrigerator not level and doors swinging open. Upon further inspection, I found the right RC door sitting lower than the left FC door and the unit would rock back and forth. I removed the toeplate and leveled the unit and raised the right RC door to where it was level with the left FC door and tested door operations. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect cooktop middle burner flame going out when adjusting heights. Upon further inspection, I tested all burners and found all operating as designed except the middle burner flame would go out when switching from low simmer to medium. I contacted techline and spoke to Chris and advised of the complaint and previous repairs recently made to this unit. Chris advised to replace the middle burner valve and provided SR#7736493885. I removed and replaced the center valve and checked the gas line connections with my liquid gas leak detector and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit will make a loud screeching metal on metal noise at the beginning of the spin cycle. I placed the unit in diagnostics shelving no error codes and tested. Unit operated as designed with no noise. Tilted the unit back and removed the cam pulley shield and found gearcase oil on the pulley and be.t shavings on the underside of the shield. I removed and replaced the gearcase, cam and belt and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found the customer not using rinse aid. Placed the unit is diagnostics showing no error codes. Continued with testing and during this time, using my multimeter, I tested amp draw to each component. I found the unit within amp range on all components namely the element at 7-9amps (photos). I removed the outer door panel and tested the element at the control and found it to be getting 125V (photo) and 15ohms-within ohms range (photo). I made recommendations for use and care to my customer, as well as, rinse aid usage. Customer did not agree with recommendations comparing the unit to old units. I contacted techline and spoke to Rob and advised of the complaint and my findings. Rob advised the customer must use rinse aid and turn the hot water on at the sink to allow the hot water to fill in the tub and there are no parts to replace at this time as unit is operating as designed. Rob provided SR#7736495925. I advised my customer of the conversation with the manufacturer tech support and of the SR file number. No water leaks observed during service, job completed."

Arrived on site for washer. Upon arrival customer stated Rac had already repaired lid strike themselves. No service was needed or preformed. Call complete

Arrived on site for dryer needing previously diagnosed harness. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found dryer working as designed. Call complete

Arrived on site for dryer not heating. Upon arrival customer stated they just had the dryer replaced with another one and issue still occurred and they found issue was within vent of home and not dryer. Customer is goin to get dvc done before having dryer checked out and will let us know if service is needed. No service preformed. Call complete

"MVW4505MW0 Arrived to inspect non-completion and odor. I was not able to detect an odor from the unit and the issue may have been non-related to the machine. There were no stored error codes and I removed and replaced the control and mode shifter, after verifying all other functions were present and the basket assembly was centered within the chassis, to ensure the most current software and to eliminate possibilities. The unit was sitting with equal weight distribution on all four legs and the suspension had no signs of malfunction or mis-installation. The basket was solidly anchored to the gear case output shaft and I found no other signs of excessive mechanical movement. I could not each the MFG tech assist line from the residence and contacted after job completion. Representative Ed, file #7736493213 and all findings and repairs were notated. No further repairs required. No leaks observed during service."

"Arrived on site to replace previously diagnosed door handle, replaced door handle, job complete"

"Call Don site for a dishwasher that is not closing properly. Inspected unit and work area. The customer advised that he figured the issue would be simple, but that the door was leaning and was not closing properly. Found the unit unlevel and adjusted the right hand foot to even out the door. After the adjustment, I found the door opening and closing as designed. Call complete."

Arrived onsite to install previously ordered parts. Replaced track and stop. Also found 2 wheels failing and replaced 2 wheels W10888592 . Unit is operating as designed. Job complete

Arrived on site to follow up on dishwasher not cleaning dishes. Tested unit and found an F4E3 error for wash motor not running. Ran unit and found wash motor not pumping. After last visit unit ran 2 complete cycles and died. Replaced wash motor and control to resolve. Tested unit and verified all proper functions with no water leaks present. Repair completed.

"Arrived on site and replaced both controls diagnosed on previous visit, lighting on right hand oven now stays off when door is closed. Customer will operate unit to confirm repair, job complete"

"Arrived on site and inspected dishwasher and found standing water in tub. Found knockout was not removed by installation team on garbage disposal. After removing knockout dishwasher will now train properly. Ran a diagnostic cycle to confirm operation. Discussed correct detergent usage, dry expectation, and customer is already aware of importance of rinse aid, job complete"

"Arrived on site for a refrigerator that is frosting up in the freezer. Inspected unit and work area. The customer advised that the unit frosts up around the upper right hand door and is stuck at the top of the freezer. Verified customers complaint, and found the door slightly leaning to the right, where the right hand edge was barely touching the cabinet and touching more of the liner than the cabinet. Check the slides on the slides fully operable. Adjusted the door on the hinges and tested the unit. The unit began to open and close and seal as designed. Call complete."

Arrived on site for a wash machine that has no power. Inspected unit and work area. Confirm customers complaint and found that the user interface touch panel would not work. Check voltage to the control and found proper voltage. Found 5 V DC going to the user interface indicating a good control and a bad user interface. Replaced the user interface assembly and tested the unit. The unit begin to work and operate as designed. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the silicone washer. And tested the unit. Still found the door in the upper corner would not close. Found the gasket, barely making it above the freezer liner on the non-hinge side. Attempted to adjust the upper hinge and was unsuccessful in amkino any changes to the door leveling. I called Whirlpool techline and spoke to Adrian SR# 7736427232. He had me send several photos of the hinge, door and gasket. He advised that based on the level of the lean of the door, no damage done to the hinges, and in ability to manipulate the upper door hinge, that the unit would be sent to review. We did find a bow on the cabinet in the upper corner where the gasket is not sealing. He advised for me to tell the customer that whirlpool would be back in touch with us or the customer themselves based on the next steps. Call complete."

Arrived on site and replaced previously diagnosed left RC door. Unit now working as designed. No leaks detected. Job complete.

Arrived on site to install previously ordered parts. Replaced both upper tack stops WPW10082861

"Arrived on site for top rack falling. Upon arrival inspected unit and found top right track stop has failed. Inspect both racks, tracks and wheels and are good. Need to replace stop. Replaced 1 stop WPW10082861. No leaks present at this time. Job complete"

"Arrived on site for F9-E1 error code. Upon arrival ran diagnostics and got error F9-E1 long drain . Disassembled the unit to access drain pump. Found filter completely blocked with debris from living on a farm. Cleared debris from filter, hose and flushed tub with water. test unit. Unit is operating as designed. Contacted techline for assistance. Tech documented the findings. Instructed customer about what cannot be washed in this unit. Articles need to be shaken off well and have grass and feathers removed prior to washing. Tech gave SR# 7736493759."

"Arrived on site to install previously ordered parts. Replaced container W11347840, lower coupling WP2220458, and top plate W11573761. Test unit and unit is operating as designed. Job complete"

"Arrived on site for not cooling correctly and frost forming in FC. Upon arrival inspected unit and found evaporator cover covered in ice. Removed Evaporator cover and melted all ice. Ran diagnostics and ran force defrost. Heater is receiving 120v and pulling 1.3 amps , and has a resistance of 90 ohms. Confirmed heater is operating correctly. Test evaporator fan motor and is operating correctly. Test both rc thermistor and fc thermistor. Am getting incorrect reading from FC thermistor. Replaced fc thermistor WPW10384183 and control W11546690. Customer will monitor unit. If issues persist, need to call techline"

"Arrived on site to test unit for making to much ice, tested unit found ice maker is off but a sheet of ice is accumulated on bottom of freezer, removed ice and evaporator cover, found ice maker is not the problem but drain tube is completely frozen over do to heat probe in wrong location thawed out drain tube and water is flowing properly, put heat probe in correct location, unit is now running as designed, job complete"

"Arrived on site to test unit for not operating properly, tested unit found failed capacitor, replaced capacitor and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for elements not turning off, tested unit found breaker off, turned on checked voltage at controls and unit is receiving correct voltage,tried to mimic the issue and was not successful, called contractor for more information, contractor stated that unit lights were on and elements were hot, as a precautionary measure, replaced controls and tested, unit is now running as designed, job complete"

"Arrived on site to replace previously diagnosed, FC evaporator motor harness, ice box fan,UI and main control, replaced parts and tested, unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for not operating properly, tested unit found failed console, replaced and tested all functions returned to normal, unit is now running as designed, job complete"

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

Arrived on site to test unit for oven not heating. Test unit and found bad ignitor. Relaxed ignitor test unit and unit test good job Complete.

Arrived on site. Replaced both damaged doors and nameplate. Job complete.

"Arrived on site to test unit for constant power cycling, tested unit found no ice buildup on evaporators, unit is cooling properly and ice production is good, customer stated that after he reset power on it it stopped doing it, do to intermittent power issues, replaced control and advised customer to monitor, at this time job complete"

Arrived on site for dryer not turning on and onl6 humming. Open arrival confirmed complaint. Found stable power supply at time of diagnostics. Found motor failing and Replac3d it. Reassembled and tested unit. Found dryer working as designed. Call complete

"KDTM404KPS1 Arrived to inspect leak. The customer advised me the unit would leak at the front left corner and that it was soapy in appearance. I entered service test mode and found 9-2 and 8-4 error codes stored and I cleared for testing. Within service test mode I found all functions were present and the unit operated as designed. Inspection of the cabinet, gasket and all other areas exposed to water showed no signs of leaks. The customer had been using pods and the rinse agent was at the factory setting of A3. I set the rinse agent to A1 and discussed detergent type and amounts with the customer. Operational test good, no leaks observed during service."

"KRMF706ESS01 Arrived to inspect no ice. I found the FC was 13? and the RC was 37. I found the FC evaporator cover had the appearance of a partially frost filled evaporator and inspected. The evaporator was full of frost and I removed and tested. I verified the defrost system was intact. The drain tube assembly was clear but gapped significantly and I corrected. The ice maker fascia to bin gasket was badly folded and I corrected. Operational test good, no leaks observed during service."

Arrived on site to install previously ordered part. Replaced right rear element W11171119. Test unit and is operating as designed. Job complete

Arrived on site for dishwasher not turning on. Upon arrival confirmed complaint. Upon further testing found neutral wire loose from terminal connector and was able to rewire unit. Found power restored with no errors in diagnostics. Found dishwasher working as designed with no leaks. Call complete

Arrived onsite and found unit operating with with failed capacitor causing failure in motor function. Replaced capacitor. Unit is now operating as designed. All else checks good. Unit is now operating as designed.

Arrived onsite and installed the sump and motor and installed unit with brackets. Tested. All checks good. Unit is now operating as designed.

Arrived onsite and tested unit for not operating smoothly. No saved error codes. Unit spins empty on high speed spin properly without undue strain or motion. Ran calibration to restore factory standards for operation. Advised customer on findings.