Service History 656

Near Austin, TX 78731
David Z
Job Details: 03/11/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site to diagnose water not dispensing issue, and water buildup in RC. Performed diagnosis. Found ice buildup behind Evap cover in RC, and service pointer W11329116C applies. Ordering W10889360 Evap cover, and w11333076 control per service pointer, with s-code s27311. Advised customer to defrost unit 48 hours In advance and line area with towels..; ordrng 1 W10873098 (valve) and 1 W10889360 (cover-evap) and 1 W11333076 (CONTROL)"
Near Austin, TX 78731
Tyler B.
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL KMHS120ESS5 "Arrived to inspect unit with door switch error, replaced switches and tested good
Near Georgetown, TX 78628
James
Job Details: 03/11/2020
RANGE KITCHENAID KDRS463VSS04 Arrived on site and tested operation. Found right rear burner has flame chasing itself and igniter constantly sparking when set to low. Inspected orifice and found to be clean. Removed console and adjusted valve to allow proper gas flow while on low. Reassembled and tested operation. Unit tests good. Job complete
Near Austin, TX 78746
Kevin
Job Details: 03/11/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site inspected washer and found cold water valve is blocked by debris again. Took another picture. Explained to apartment maintenance again that this is coming from the building water supply and has nothing to do with the washing machine. Documented call with tech line if apartment complex calls again refer them back to whirlpool. 7727344211"
Near Canyon Lake, TX 78133
Robert
Job Details: 03/11/2020
COOKTOP KITCHENAID KICU569XSS00 Arrived on job to replace center burner and module. After replacement test operation.
Near Canyon Lake, TX 78133
Robert
Job Details: 03/11/2020
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on job for cracked top. Confirmed cracked top not impacted damage. Replaced cooktop.
Near Austin, TX 78723
Leonardo
Job Details: 03/11/2020
OVEN KITCHENAID KOST100ESS03 Arrived on site to test unit for unit not gettin to temp. Test unit and found unit off by 9°. Calibrated oven to +10 test unit and average temp at 352° job complete.
Near Austin, TX 78759
Tyler B.
Job Details: 03/11/2020
WASHER MAYTAG MVWB765FC2 "Arrived to inspect unit with sheets stuck in agitator, removed and found no flaws. Re installed and tested properly"
Near New Braunfels, TX 78130
Robert
Job Details: 03/11/2020
REFRIGERATOR LG LSXS26386S Arrived on job for complaints of not cooling and error code ERS. Called tech line and code is for sensor error. Compressor running no frost pattern on evaporator both fans running. Compressor not hot normal running temperature. ; ordrng 1 ADH73150210 (DRYER ) and 1 TCA35911903 (COMPRESSOR )
Near New Braunfels, TX 78132
Robert
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of temperature too warm in refrigerator and too cold in freezer. Check thermistors and test good. Ordering control boards. ; ordrng 1 W11043763 (cntrl-elec) and 1 W11284720 (UI CONTROL )
Near Georgetown, TX 78633
James
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived on site and installed new ice maker and separator. Tested operation and found unit working properly. Job complete.
Near Austin, TX 78717
Scott
Job Details: 03/11/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for rattling noise from back of unit . Found one of the compressor lines sitting on top of compressor . Reworked line to take off compressor and wrapped sealer to prevent contact . Nonwater leaks detected at time of service . Job complete .
Near Pflugerville, TX 78660
Al
Job Details: 03/11/2020
WASHER WHIRLPOOL WFW95HEDW0 "Arrived to inspect washer not draining completely.Ran diagnostics test mode and noticed the drain pump was operational, but the drain function sounded faint and unit wasn’t draining in allotted time, causing the F9E1 long drain error.There was also F0E1 SUDS error.I removed the back panel to access the drain pump and found an excessive buildup of animal hair and debris.Customer rinsed the trap off.Reassembled the unit and ran a quick cycle and unit drained as designed with no obstructions.All water lines were dry at the time of service.Job complete"
Near Round Rock, TX 78664
Al
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived to inspect French door refrigerator not cooling.Confirmed the complaint and found the condenser fan motor unplugged.Found the compressor not running, removed and replaced the inverter and unit compressor began working.Reassembled and told customer to wait 24 hours for unit to reach optimal temperatures.
Near Austin, TX 78756
Jacob
Job Details: 03/11/2020
WINE COOLER KITCHENAID KUWS24LSBS01 Arrived onsite for unit making clicking noise. Looked at unit. Found clicking noise to be the compressor.
Near Austin, TX 78702
Luis
Job Details: 03/11/2020
REFRIGERATOR JENN-AIR JFX2597AEP2 "Arrived on site for water leaking. Diagnosed frozen drain tube,removed unit from enclosure drain pan dry in compressor compartment verified updated drain tube installed,removed freezer door and drawers,cleared ice from freezer floor and freezer drain,verified good water flow through drain."
Near Temple, TX 76502
Al
Job Details: 03/11/2020
OVEN WHIRLPOOL MS1234567 Arrived to inspect wall oven with no power.Confirmed the complaint and removed and replaced the fuse.Reassembled and unit tested as designed..Job complete.
Near Buda, TX 78610
Robert
Job Details: 03/11/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on job for heating unit not working confirmed heater not working. Replaced heater and test. No leaks detected at time of service.
Near Leander, TX 78641
Lou
Job Details: 03/11/2020
WASHER WHIRLPOOL WTW7040DW2 "arrived on site to inspect washer with no water flow. Upon further inspection, I placed the unit in diagnostics showing error codes F3E2, F8E1, F0E4. Cleared the codes and manually tested the water valve. On manual test #1, the water valve made a humming noise but made no water flow. I removed and replaced the valve and calibrated the unit. Retested the unit in test 51 and the unit operated as designed. No leaks observed during service, job completed."
Near Georgetown, TX 78628
James
Job Details: 03/11/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site and checked the dishwasher found upper rack handing down and rolling out when door opened. Found adjusters causing issue. Corrected adjusters and tested. Rack now sitting level and not rolling out when door opened. Job complete
Near Austin, TX 78752
Leonardo
Job Details: 03/11/2020
RANGE WHIRLPOOL WFE505W0JSO Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Austin, TX 78752
Leonardo
Job Details: 03/11/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 03/11/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived on site for washer not starting cycle. Performed diagnostics mode and checked fault codes. Found fault code F6-E3 communication error and F2-E1 stuck key. Ran test agitation and spin test. Inspected gear case and found leaking oil. Followed tech sheet procedure and found UI/ console will need to be replaced. Schedule return to replace gearcase and UI. Will return with control and valve on hand if needed. ; ordrng 1 TUBPULLER (REQ TOOL) and 1 W10775188 (WASH PLATE) and 1 W10811956 (GEARCASE ) and 1 W11125152 (CONSOLE)
Near Killeen, TX 76542
Al
Job Details: 03/11/2020
DRYER MAYTAG MEDX655DW1 Arrived to inspect dryer knob issues.Confirmed the complaint and removed and replaced the PTS switch.Reassembled and unit tested as designed.Job complete
Near Buda, TX 78610
Robert
Job Details: 03/11/2020
FREEZER WHIRLPOOL WRX735SDHZ02 Arrived on job for complaints of door noise. Found gear and shaft causing noise. ; ordrng 1 W11173556 (SHAFT) and 1 WPW10474715 (gear) and 1 WPW10474716 (gear)
Near Austin, TX 78717
Scott
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dish rack falling out of upper right track . Found front right stop had fallen out . Reinstalled stop . No longer falling out . No water leaks detected at time of service . Job complete .
Near Austin, TX 78752
Leonardo
Job Details: 03/11/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Austin, TX 78752
Leonardo
Job Details: 03/11/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near San Marcos, TX 78666
Robert
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM10 Arrived on job to replace icemaker. After replacement test operation. No leaks detected at time of service.
Near Del Valle, TX 78617
Richard
Job Details: 03/11/2020
WASHER MAYTAG MVWB765FW0 Arrived onsite for the washer making a noise during spin cycle. Installed new gear case and clutch. Ran a calibration and noise is still there during testing found that the spin basket is wobbly. Ordering parts and office to reschedule.; ordrng 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10811957 (spin basket) and 1 W11219115 (TUB)
Near Austin, TX 78756
Jacob
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL KHMS2050SSS0 Arrived onsite for unit. Getting F9.Q error code. Could not get unit down from the wall. Tiled up to the unit.. No issues at this time. Job complete
Near Austin, TX 78738
Brandon
Job Details: 03/11/2020
MICROWAVE KITCHENAID KHMS2056SSS3 "Arrived on site for customer complaint of unit not powering on, found door switches had failed which caused the unit to blow the fuse. We replaced door switches and fuse, unit tested good.
Near New Braunfels, TX 78132
Robert
Job Details: 03/11/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on job for complaints of incorrect opinion on screen. Found oven program to wrong model number. Enter diagnostics and rest program info. Test operation.
Near Buchanan Dam, TX 78609
Jonathan S
Job Details: 03/11/2020
REFRIGERATOR MAYTAG MFI2269FRW00 "Arrived on site for refrigerator not making ice. Inspected ice maker and found ice caught in bell arm. Removed ice maker and inspected and found finger had deformed causing ice to get caught. Removed failed ice maker and installed new. Tested operation and monitored. All tested good, no water leaks detected."
Near Round Rock, TX 78665
Al
Job Details: 03/11/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived to inspect oven issues.Tested the unit and unit temperatures were off so I checked and confirmed and calibrated the unit temperature.Job complete Customers father was on site.
Near Georgetown, TX 78628
James
Job Details: 03/11/2020
DOWNDRAFT GE PP989SN1SS Arrived on site and tested operation. Found fan would not run at any speed. Tested switch and found continuity across all 3 speeds not matter which speed selected. Unit has failed switch. Installed new switch and now have correct voltage but fan still not responding. Unit will also need new blower. Office to quote customer for blower once stock verified. ; ordrng 1 WB26X10220 (fan motor w/connecto)
Near Austin, TX 78703
Leonardo
Job Details: 03/11/2020
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to test unit for unit not draining. Test unit and found glass stuck in drain motor. Removed glass test unit and unit test good job complete
Near Pflugerville, TX 78660
Scott
Job Details: 03/11/2020
DRYER WHIRLPOOL MEDB835DC4 "Arrived on site for UI not responding . Ran diagnostic , for got UI miss communications and control miscommunication . Did take several attempts to enter diagnostics . Replaced control and UI . Unit is now responding to commands . No lint build up at time of service . Job complete ."
Near Bell, TX 76504
Jonathan M
Job Details: 03/11/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for washer that won’t spin. Inspected unit and work area. Placed unit is service diagnostics and found an F7 E6 (motor fault) and F3 Ev2 (inlet water temperature fault) error codes Cleared error codes. Tested unit in an auto test cycle and found the unit dripping water when the hot valve came on. Tested using the light and heavy agitation as well as low and high spins. Unit worked as designed. Replaced water valve and tested unit in a manual fill test again. Unit is working as designed. Checked underneath unit for oil and could not find any issues.Uni is working as designed. Call complete.
Near Waco, TX 76712
Jonathan M
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WMH31017HB0 Arrived onsite for microwave that was having intermittent lighting issues. Inspected unit and work area. Tested light on microwave and light would not turn on. Pulled microwave down and found control not sending voltage to socket when light was turned on. Replaced control and tested unit. Unit is working as designed. Call complete.
Near Georgetown, TX 78628
James
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRX988SIBE00 Arrived on site and tested operation. Found freezer fan hitting ice causing chatter. Tested temps and found freezer at 11 degrees and fresh food at 38. Inspected unit for air leaks and found air leaking into unit at top right corner of door. Corrected air leak and tested. Unit tests good. Job complete
Near Austin, TX 78732
David Z
Job Details: 03/11/2020
DISHWASHER KITCHENAID KDTM404ESS3 "Arrived on site to examine rust spot found in tub. On arrived was able to verify liner was showing a spot of rust. Advised customer we would need to replace tub and transplant parts. Customer wants to contact her vendor first and try and exchange unit rather then have her current unit be transplanted. Customer will reschedule with us if work needs to be done. Please allow 2 hour window. Office to reschedule if customer calls back, DZO.; saved tckt"
Near Killeen, TX 76542
Al
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Customer advised the refrigerator makes a creeping noise when he closes the right refrigerator door.The unit is fully operational and the noises can be duplicated each and every time.Customer has added padding to the rear of the unit to eliminate some issues.Customer feels the noise is from inside the right wall of the unit and simply says the noises are irritating to him.I’ve been out on this unit 3 times.SR#7727304306Also documented on service matters documentation site
Near Austin, TX 78759
Tyler B.
Job Details: 03/11/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived to inspect unit not cooling, found evaporator covere in extreme ice, cause door to open, unit will need evaporator harness and control replacement for safety. Found unit to be under service bulletin W11092686D labor covered , and control covered under 5yr Unit will need 48hr defrost advised of towels and towel locations and waiver, Evap fan harness ; ordrng 1 CNOTE (OFFICE RS FRIDAY AM) and 1 W11087438 (motor-evap)"
Near Austin, TX 78704
Jacob
Job Details: 03/11/2020
DRYER WHIRLPOOL WED6620HC1 Arrived onsite to replace parts that Techline suggested to replace. Replaced all parts. Tested unit. Unit test good. Customer waiting to get air duct for exhaust hose checked through the wall. No issues at this time. Job complete
Near Hutto, TX 78634
Scott
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived on site for no ice .tested unit and found valve failed due to short in ice maker . Replaced valve and ice maker . Used seal gum around fill tube . Tested IM with a complete harvest . Door switch checked normal as well . Nomwater leaks detected at time of service . Job complete .
Near Austin, TX 78744
Luis
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on site for no lights in freezer. Diagnosed defective light switch,replaced light switch tested switch operation light working AUTHO WP68I00APL1; used 1 W11396033 (SWITCH) from stock"
Near Round Rock, TX 78681
Paul
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the bale arm and extension. I cycled the icemaker and the unit is working as designed. Call complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/11/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for customer complaint of unit not keeping time and not connecting to WiFi, found console not picking up WiFi signal, ordering console. ; ordrng 1 W11297709 (CONSOLE)"
Near Cedar Park, TX 78613
Jonathan S
Job Details: 03/11/2020
REFRIGERATOR KITCHENAID KFIV29PCMS00 Arrived on site to install previous diagnosed parts. Thawed ice out and installed new RC evaporator drain pan. Simulator defrost cycle but for water down drain. Found unit having slow drain. Gain access to drain tube in attempted to clear. Will need to replace drain tube. Schedule return ; ordrng 1 W11084807 (DRAIN TUBE )
Near Austin, TX 78759
Tyler B.
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WMH78019HZ0 "Arrived to inspect unit not venting well, cust advised moisture would build in between door panels. Found updraft shield was on unit, removed and corrected flow. Would moisture built inside touchscreen door. Door will need replaced ; ordrng 1 W11188093 (door/mw)"
Near Austin, TX 78736
Luis
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site for no cool. Found unit not defrosting,ran diagnostics heater powering on,found door not registering doors opened or closed on ui. Called tech support,per tech support power cycled refrigerator,ui working correctly. If after customer defrosts unit and issue continues will need to order thermistor W10384183 and hv control"
Near Georgetown, TX 78628
Lou
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher not heating. Upon further inspection, I found the element had shorted in two.I removed and replaced the element and tested ad the unit is operating as designed. No water leaks observed during service, job completed."
Near Buda, TX 78610
Robert
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on job for complaints of not starting and F2E2 error. Confirmed code for non communication. Check voltage at p1c2 to p1c4 not getting 5vdc. Replaced control and test.
Near Austin, TX 78722
Jacob
Job Details: 03/11/2020
RANGE KITCHENAID KSGG700ESS1 Arrived onsite for damage to unit. Customer showed where unit was damaged. Ordered part. Rescheduled with customer ; ordrng 1 W10795406 (cooktop)
Near Hutto, TX 78634
Scott
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for door not closing properly . Install looks good ,no door hitting . Found door latch sticking for time to time . Replaced latch . Unit is operating normal . Ran diagnostics . Nonwater leaks detected at time of service . Job complete ."
Near Austin, TX 78704
Jacob
Job Details: 03/11/2020
MICROWAVE FRIGIDAIRE FGM0226NUFA Arrived onsite to replace part ordered by previous tech. While changing part. Bracket latch was already broken and had fallen apart. Ordered parts. Rescheduled with customer. ; ordrng 1 5304512529 (MONITOR SWITCH ) and 1 5304515182 (INTERLOCK SWITCH ) and 1 5304519341 (BRACKET LATCH ) and 1 5304519342 (LEVER LATCH) and 1 5304519343 (UPPER SWITCH )
Near Cedar Park, TX 78613
Jonathan S
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDF130PAHW0 "Arrived on site for dishwasher dispenser latch had fallen off dispenser. Removed door panel and inspected dispenser. Found retainer, actuator and latch need to be replaced. Repaired dispenser and performed diagnostics mode. Found unit not getting water, found valve to unit turned off. Turned valve on and found valve majorly leaking. Turned valve off. Found dispenser opened properly in diagnostics mode. All tested good. Informed Doug/ office of leaking valve."
Near Pflugerville, TX 78660
Scott
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site for microwave not heating or turn table not turning . Found frame where interlocks bent enough to affect micro switches. Reworked frame , inter locks are making normal contact on switches . Unit is now heating to WP specs . Job complete ."
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/11/2020
REFRIGERATOR LG LMXS30776S/03 "Arrived on site for customer complaint of unit shutting off and not staying cool, I found faulty control, I replaced control, unit tested good."
Near Kyle, TX 78640
Robert
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on job for complaints of door not opening all the way. Found hinges damaged. Replaced hinges and test. No leaks detected at time of service.
Near Leander, TX 78641
Lou
Job Details: 03/11/2020
REFRIGERATOR LG LTC20380SW/01 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, tested the ice maker and it harvested and the valve for the inlet water made a humming noise. I found the fill tube was frozen up so I removed the ice and retested. The second test, the valve did not make any noises and did not dispense waterNo water leaks observed during service.; ordrng 1 AJU73292414 (VALVE)"
Near Austin, TX 78729
Tyler B.
Job Details: 03/11/2020
DRYER MAYTAG MEDB835DW4 "Arrived to inspect unit with noise, found roller had failed bearing, replaced and tested good"
Near Leander, TX 78641
Lou
Job Details: 03/11/2020
RANGE FRIGIDAIRE FFGF3023LBG "arrived on site to inspect range not baking. Upon further inspection, I turned the Bake mode on and the Ignitor never came on. I tested continuity to the Ignitor and found it open. I am ordering the bake Ignitor and scheduled return service. No gas leaks detected during service.ordrng 1 316489403 (ignitor,burner)"
Near Austin, TX 78744
Richard
Job Details: 03/11/2020
WASHER MAYTAG MVWB765FW3 Arrived onsite for the washer lid not working properly. During testing found that the hinge holder on the lid have broken. Replaced lid with new and washer tested good. Complete
Near Austin, TX 78717
Lou
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDF520PADM3 "arrived on site to install previously diagnosed and ordered part. Due to the motor failure, I removed and replaced the sump/motor assembly and tested. Unit operated as designed.No water leaks observed during service, job completed."
Near Bastrop, TX 78602
Andy
Job Details: 03/11/2020
WASHER GE GTW460ASJ2WW Arrived on site for washer stopping mid cycle and turning on by itself. Tested and inspected unit and found failed control as well as oil leaking from gearcase.No water leaks present at time of service.
Near Briarcliff, TX 78669
Brandon
Job Details: 03/11/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of unit not producing ice, found ice maker thermistor open in test 16, I replaced ice maker, unit tested good, if problem continues, will need UIB and main control."
Near Austin, TX 78734
Brandon
Job Details: 03/11/2020
REFRIGERATOR LG LFXC24796S/00 "Arrived on site for customer customer complaint of no ice production, found faulty ice maker, I replaced ice maker, unit tested good.
Near Leander, TX 78628
Lou
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to refrigerator noises. Upon further inspection, I found the unit making a loud vibrating noise and the unit wasn’t level. I leveled the unit and found the styrofoam pad in between the condenser coils and the mounting bar under it was bad. Using the noise reducing pads, I placed the pads in between the condenser coils and the bar and the noise stopped. No water leaks observed during service, job completed."
Near Austin, TX 78723
Luis
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Arrived on site for water leaking. Diagnosed drain pan not sitting correctly allowing water spill over. Installed drain pan correctly
Near Austin, TX 78704
Jacob
Job Details: 03/11/2020
WASHER AMANA NTW4516FW2 Arrived onsite for unit not locking. Tested unit. Lid lock would not activate. Replaced both control and latch. Tested unit. Still not getting into spin cycle. Upon further inspection. Found that wire harness at the bottom had 2 wires that were ripped out of place. Ordered part. Rescheduled with customer.; ordrng 1 REQUEST2HR (2HR) and 1 W10903246 (harns-wire)
Near Austin, TX 78759
David Z
Job Details: 03/11/2020
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site to install previously diagnosed wiring harness to resolve no power dishwasher. Installed new wiring harness and retested. All is now working as designed.
Near Georgetown, TX 78628
Lou
Job Details: 03/11/2020
OVEN WHIRLPOOL WOS51EC0AS03 "arrived on site to inspect wall oven with no power. Upon further inspection, customer advised that they opened the unit door to cool the unit off after cooking. I recommended that they not do that do the heat escaping goes straight into console and the fuse goes bad. I checked the fuse and it was bad.. Removed and replaced the fuse and tested and unit is operating as designed. Job completed.
Near Austin, TX 78731
David Z
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL KUDL03IVWH3 "Arrived on site to diagnose dishwasher with flashing lights on panel. On arrival was able to catch control panel being unresponsive and blinking. Recommended new panel Replaced control panel and tested. All is now working as designed.
Near Austin, TX 78744
Leonardo
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit leaking. Test unit and found unit leaning forward making unit leak due to water coming forward. Leveled unit test unit and unit test good no leaks present at this time job complete.
Near Leander, TX 78641
Lou
Job Details: 03/11/2020
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to inspect wall oven display issues. Upon further inspection, customer advised that when opening the unit door, steam is going up into the console and the display begins to jump from screen to different screen. Placed the unit in diagnostics showing no error codes. I explained to the customer that when opening the door, it has to be opened all the way to allow the heat/steam to be dispersed into the kitchen and not straight up into the console. I contacted Techline and spoke to Joel ad advised of my findings. Joel advised that the doo RNA’s to be opened fully. Hot humid air will rise as hit the console which is a cool surface creating moisture/condensation and water droplets from the condensation will act like buttons on the console causing the display or change. Joel advised to use cooking bags, wrap in foil, etc to help eliminate some of the steam coming from the foods. No repairs needed at this time per techline. Provided File #77273303
Near Cedar Park, TX 78613
Jonathan S
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRT108FZDW05 "Arrived on site for refrigerator making intermittent noises. Performed diagnostics mode and tested operation. Found when compressor turned off unit had louder than normal of back flow refrigerant sound. Gained access to evaporator assembly and inspected. Added sound extra sound insulator to evaporator. Assembled unit and tested operation. All tested good, no water leaks detected."
Near Hutto, TX 78634
Scott
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site for unit not cooling . Found unit cooling and filling ice bucket . Customer had told me he had powered unit off then every thing had return to normal for a week. Ran diagnostics all checked normal . Deli control normal . No frost build up. Checked and found a strong electrical smell and black smudges on main control . Replaced control and having customer monitor fridge for next day or two . No water leaks detected at time of service . Job complete.
Near Austin, TX 78739
Kevin
Job Details: 03/11/2020
OVEN WHIRLPOOL WOS92EC0AS01 "Arrived on site and found thermal fuse has failed again, spoke with MS and replaced it per one year warranty, oven is now heating normally, job complete."
Near Austin, TX 78705
Jacob
Job Details: 03/11/2020
DRYER WHIRLPOOL WET4024EW0 Arrived onsite to replace parts ordered from previous tech. Replaced part. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78704
Leonardo
Job Details: 03/11/2020
DISHWASHER FRIGIDAIRE LFBD2409LM0B Arrived on site to test unit for unit leaking. Test unit and found all hoses and sump damaged
Near Cedar Park, TX 78613
Jonathan S
Job Details: 03/11/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site for dryer not starting. Tested voltage at timer and found with range. Found failed timer. Removed timer and installed new. Found for unit to run start switch has to be held down. Tested voltage at switch and found 120 volts to blue to pink and black. Found failed switch. ; ordrng 1 WPW10446920 (START SWITCH)
Near Kingsland, TX 78639
Jonathan S
Job Details: 03/11/2020
WASHER WHIRLPOOL WTW7000DW3 Arrived on site for washer not filling with water. Performed diagnostics mode and checked fault codes. Found fault code F2-E1 stuck key. Performed encoder test and all passed. Ran test mode and found water valves off to unit. Turned water on and monitored test operation. Found all working. Customer requested to clean screens. Removed hoses and cleaned hot and cold screens.
Near Canyon Lake, TX 78133
Robert
Job Details: 03/11/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job to replace fan motor and check heater. Heater test good replaced motor and test operation. No leaks detected at time of service.
Near Austin, TX 78747
Kevin
Job Details: 03/11/2020
MICROWAVE KITCHENAID KMHC319EBS0 "Arrived on site and found customer is experiencing microwave taking longer to cook timed items. Heated several pieces food items, although the popcorn did take longer than usual tech line says this is not considered abnormal. No recommendation for replacing any parts tech line says as long as microwave is heating it is operating normally, job complete 7727331837"
Near Burnet, TX 78611
Jonathan S
Job Details: 03/11/2020
WASHER WHIRLPOOL WFC7500VW2 Arrived on site for washer not completing spin cycle. Performed diagnostics mode and checked fault codes. Found fault code F-25. Ran test cycle and monitored operation. Ran normal spin and found unit continues to drain and balance. Found pressure switch and hose at fault. Will need to replace pressure switch assembly. Will need 2 people to install (see SD-QUICKPIC). Office to schedule appointment when ETA is available ; ordrng 1 2PEOPLENEEEDED (OFFICE TO SCHEDULE APPOINTMENT ) and 1 W10193047 (trap) and 1 W10193048 (hose) and 1 W10562843 (PRESSURE SWITCH )
Near Austin, TX 78747
Kevin
Job Details: 03/11/2020
FREEZER KITCHENAID KRMF706EBS00 "Arrived on site and inspected refrigerator and did not find any excessive noise at this time customer says noise has stopped three days ago. Recommended that if it comes back again to video it for further diagnosis. Ice production is good and temperature in freezer is good at this time, job complete"
Near Leander, TX 78641
Paul
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL MMV6190FZ3 Arrived onsite for a microwave to replace previous diagnosed parts. Mr stated the unit stopped heating again and was dead. I found the cavity thermostat open again. I replaced the cavity thermostat and the convection thermistor. I tested the unit and found the exhaust blower came on immediately when the unit was started in convection bake mode this time. I tested the temp at 325 degrees and the unit cycled between 318-322 degrees leaving it with a 320 degree average temp. The unit is working as designed. Call complete.
Near Round Rock, TX 78681
Paul
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived onsite for a refrigerator leaking water at the top. Mr showed me where the unit was leaking from the ice maker. I found the unit leaking because the refrigerator is leaning to the left causing it to come out of the ice maker during fill. I explained to the customer a shim needs to be installed at the left rear roller and the unit leveled correctly to solve the issue. Ordering 4387828A REFRIGERATOR SHIM. ; ordrng 1 4387828A (REFRIGERATOR SHIM)
Near Manchaca, TX 78652
Kevin
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WMH53520CS2 "Arrived on site and attempted to replace interlocks with kit recommended by tech line on previous visit. Spoke with tech line and they said not to use kit and confirmed all wiring is correct except for there is two normally open switch is present when there should only be one. This will need to be reordered in the correct order Will bring back all heating an electron a components to ensure repair on next visit. If there is any wiring confusion for the switches see attached pictures for correct location, ensure magnetron capacitor and diode have all been replaced at the same time.; ordrng 1 NEEDSAUTHO and 5 W10138793 (5 fuses)s and 2 W10156812 (spring)s and 1 W10269458 (switch) and 1 W10269460 (switch) and 2 W10562613 (cam-plate)s and 1 W10629733 (harns-wire) and 1 W10701697 (grill-vent) and 1 W10727360 (microswitch) and 1 W10818686 (magnetron) and 1 W11256462 (DIODE) and 2 WP8206419 (interlock)s and 1 WPW10531156 (filter) and 1 WPW10574736 (capactr-mg)
Near Austin, TX 78750
David Z
Job Details: 03/11/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to diagnose refrigerator with sharp drawer safety concern, customer also informed me that several times the dispenser would not dispense water, but they could come back later and it works fine. They also said the UI shut off on them before and was unresponsive. Performed diagnostics on unit. Examined shelves on unit, and could not find any issues with them. There is a plastic edge on the shelves that is almost unavoidable with how the shelves are designed, and with the metal handle trim. Spoke to and informed safety tea, of findings. When testing the dispenser, it was working fine. Customer has the interior packed in the RC and FC, and airflow channels in both compartments are obstructed. Advised customer they need to bring their food forward to allow airflow to circulate. Reservoir is likely freezing over when the damper opens since air can not travel. With the UI issue I was not able to reproduce, customer said it only happened o
Near Kempner, TX 76539
Cliff
Job Details: 03/11/2020
REFRIGERATOR LG LSXS26326S/00 "Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor, evaporator, filter dryer, and updated control. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."
Near Austin, TX 78738
Brandon
Job Details: 03/11/2020
WASHER MAYTAG MHW6630HC0 "Arrived on site for customer complaint of unit not spinning properly, found pinched wire, I replaced wire harness, control, and switch, unit tested good."
Near Georgetown, TX 78626
Jonathan S
Job Details: 03/11/2020
DRYER MAYTAG MEDC465HW0 Arrived on site to install previous diagnosed part. Removed off shape drum and installed new. Assembled unit and tested operations. All tested good. Spoken with customer on repair.
Near Austin, TX 78723
Andy
Job Details: 03/11/2020
DRYER ROPER RGX4634KQ1 Arrived on site for dryer long dry time. Tested and inspected unit and found failed timer and harness. Looked up parts and found discontinued. Also found that vent is partially crushed and will need to be replaced as well.
Near Austin, TX 78701
Richard
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDF520PADB7 Arrived onsite for the dishwasher not turning on. During testing found that the control board is not working. Got 120VAC going to it. Replaces control and issue was not resolved. During more testing tested the power going into the dishwasher. Found that there is 120VAC from power to ground and 0VAC from neutral to hot. There’s is an open neutral or ground. Advised customer to call electrician to check out the wall outlet. Complete
Near Belton, TX 76513
Al
Job Details: 03/11/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived to inspect washer leaking.Customer requested I lower the front feet after engineering advised me to raise to prevent leaking.Removed and replaced the drawer.Reassembled and unit tested as designed.No water leaks observed.Job complete
Near Round Rock, TX 78665
Scott
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WMH75021HZ2
Near Austin, TX 78745
Jacob
Job Details: 03/11/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for unit getting hot. Tested unit. Found no issues with unit. Gave customer instruct. No leaks at this time. Job complete