We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Seguin, Texas 78155
Andrew
Job Details: 08/23/2023
"Arrived on site to test unit for not locking. Found error f7e9(locked rotor). Found gearcase has failed and agitator is stripped. Recommend gearcase, rotor, stator, slider clutch, agitator and lid lock assembly. Office to reschedule. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10754158 (Motor) and 1 W10754161 (Rotor) and 1 W11550891 (Agitator)"
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC0FS1
Near Austin, Texas 78747
Matthew
Job Details: 08/23/2023
"Arrived on site for unit making noise when powering on. Upon inspection found mounting screw above damper was too long, making contact with the fan blades. Shortened screw. Unit is now functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Austin, Texas 78746
Luis
Job Details: 08/23/2023
"Arrived on site for snack drawers issues. Found lid popping off end brackets,added washers to end caps,reinstalled lid tested drawer operation unit working as designed. ; used 2 Wp489467 (Washer) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Austin, Texas 78728
Wesley
Job Details: 08/23/2023
Arrived onsite and found unit operating with sticking glides. Ordering ice drawer glides and returning with drawer glides. ; ordrng 1 WPW10170987 (Center glide) and 1 WPW10170835 (Ice drawer glide left)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Seguin, Texas 78155
Andrew
Job Details: 08/23/2023
"Arrived on site to test unit for not washing properly. Found error f4e3(motor not engaging). Erudite motor received proper voltage. Replaced sump, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Manor, Texas 78653
Joe Z
Job Details: 08/22/2023
"Arrived on site for not drying. Upon arrival, ran diagnostics and there are no saved error codes. Ran automatic test and all components operate correctly including heater. Noticed rinse aid is not being use as well as plastic dishes are not drying. Advice to customer about benefits of using rinse aid, placement of dishes and running hot water prior to dishwasher use. Explained to customer that plastics will not dry in this unit. Unit is operating as designed. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Austin, Texas 78703
Luis
Job Details: 08/22/2023
"Unit 1 Arrived on site. Checked unit,unit cooling correctly,checked temps reading 38 and 2? checked door operation good on all doors,ran diagnostics thermistor passed,ran fan test passed ran icemaker test passed no errors,ran harvest and fill passed. Found loose handle removed handle adjusted set screw reinstalled handle"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, Texas 78132
Andrey
Job Details: 08/22/2023
"Arrived on site to test unit for not drying dishes, tested unit found all components engaging properly heater is getting hot, no error codes store in system, notice that rinse aid dispenser is empty customer stated that they use it but not all the time, stated to customer that this model does not have a steam vent so propping door open at the end of cycle should help with drying, and unit is designed to be used with rinse aid at all time for optimal performance, at this time unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB10
Near Austin, Texas 78758
Wesley
Job Details: 08/22/2023
Arrived onsite for gasket not sealing perfectly. Heat treated lower gasket. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, Texas 78759
Kimo
Job Details: 08/22/2023
"Arrived onsite for a refrigerator that is not cooling properly upon arrival I ran a temp test and found Fc17*, I asked the customer how long has the unit been running and I was told about 3hrs. I the checked the evaporator and found that the frost pattern didnt go past the first coil which point sto a sealed system issue. I am ordering the compressor, access valve, evap and Uv drier office to reschedule ; ordrng 1 W11580057 (COMPRESSOR) and 1 Uvdrier (Uv drier) and 1 Accessvalve (Access valve) and 1 W11579351 (EVAPORATOR)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, Texas 78754
Vincent
Job Details: 08/22/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher leaking. Tested and found the dishwasher not draining due to the drain plug still in the garbage disposal. I removed the plug and tested unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
SAMSUNG COOKTOP
Model NA36N6555TG/AA
Near Austin, Texas 78734
Leonardo
Job Details: 08/22/2023
Arrived on site to replace orifices. Replaced left side and right side. Went to replace center burner and 2 of the orifices are stuck will need to return with different tool to remove orifice. Reschedule for Thursday 8-31; schdld next appmnt for 8/31 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Austin, Texas 78741
Matthew
Job Details: 08/22/2023
"Arrived onsite for unit not making ice. Upon arrival inspected unit. Removed ice bin and found unit is making ice. Customer stated was not making ice for about 2 weeks. She pulled the ice bin, then placed it back. Noticed after the unit began making ice again. Suspected obstruction. Currently under is functioning as designed. Customer will monitor. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Liberty Hill, Texas 78642
Maurice R
Job Details: 08/22/2023
"Arrived on site for oven time to fast. On inspection the unit was not setup with internet all the way. Customer is going to finish up the setup in see if the update fix the clock issue. Called WP tech line they said to,order the ui just in case the update does not fix the time issue ordering a UI W11600370. SR7737148283; ordrng 1 W11600370 (Ui)"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Manor, Texas 78653
Joe Z
Job Details: 08/22/2023
Arrived on site for not drying. Upon arrival test unit and vent test failed. Found cut off has failed. Replaced cutoff and unit heats correctly. Advised customer to have vent cleaned annually. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, Texas 78702
Luis
Job Details: 08/22/2023
"Arrived on site for door issues. Doors reading open with doors closed,called tech support ran multiple test from main control per tech support ordering ui control. Sr#7737150190; ordrng 1 W11664671 (Ui panel)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Manor, Texas 78653
Joe Z
Job Details: 08/22/2023
Arrived on site for door not closing correctly. Upon arrival test unit and found bottom interlock is not positioned properly. Reinstalled bottom interlock and test unit. Unit is operas designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Austin, Texas 78703
Matthew
Job Details: 08/22/2023
"Arrived onsite for dispensing issues. Upon arrival inspected unit. Ran diagnostics and found F5/E2 latch issue, did not pertain to current issue. Ran checks and confirmed dispenser is functioning but is running out of detergent after 4-5 loads. Called tech line for assistance. Spoke to Rob.SR#7737149525. Found that consent rate may have been inadvertently changed. Unit was set to 2x which is the highest amount dispensed per load. Made adjustment to 4x for customer to monitor. Unit settings cycle over from 6x to 2x, could have been previously set to 6x , bumped and ch to 2x. Tech confirms dispensing components are functioning. Customer will monitor. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Pflugerville, Texas 78660
Chase
Job Details: 08/22/2023
"Arrived on site. Replaced three damaged doors, broken facia and nameplate. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, Texas 78759
Kimo
Job Details: 08/22/2023
"Arrived onsite for DW that is leaking. Upon inspection I found the leak coming from the door, upon further inspection I found that the door was not sitting on the hinge properly causing the door not to close properly on the right hand side p, I advised it and tested the unit and found unit operating as designed no leaks"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ0
Near Burnet, Texas 78611
Maurice R
Job Details: 08/22/2023
Arrived onsite for MW fan not working. On inspection went to drop unit and it would not come down. Customer was trying to help get it down. I was pulls on the MW and I saw the top lifting up. I stopped pulled the tape back and found a sheet metal screw about 1 1/4 long down through the vent into the MW. I removed the screw and the fan started working again. The customer said that the roofer dropped some shingles down the vent and remove the MW to retrieve the debris out of the fan. The unit is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Austin, Texas 78731
Matthew
Job Details: 08/22/2023
Arrived onsite to replace parts per tech line recommendations. If symptoms persist issues are due to user error. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near New Braunfels, Texas 78130
Andrew
Job Details: 08/22/2023
Arrived on site to test unit for not draining. Customer stated new disposal was installed. Found knockout was not removed. Removed plug and unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model GHW9400SU0
Near New Braunfels, Texas 78132
Andrey
Job Details: 08/22/2023
"Arrived on site to test unit for excessive shaking, tested unit found shocks are extremely jumpy, replaced shocks and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Temple, Texas 76504
Tyler
Job Details: 08/22/2023
Arrived on site for dishwasher needing previously diagnosed sump asm. Upon arrival reconfirmed failure and installed part. Tested unit and found dishwasher working as designed with no leaks. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, Texas 78737
Leonardo
Job Details: 08/22/2023
Arrived on site to test unit for unit not heating. Replaced heating element test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Liberty Hill, Texas 78642
Maurice R
Job Details: 08/22/2023
"Arrived onsite for dishwasher stopped working. On inspection there was. F10E4 error, diverter issue I gain access and he diverter was sized up. Start the unit in diagnostics mode and you could here the diverter making a bad noise. Ordering a pump W11460946. No water leaks detected during service.; ordrng 1 W11460946 (Pump assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, Texas 78731
Wesley
Job Details: 08/22/2023
Arrived onsite and found filter head Leaking. Customer suspects it froze and cracked. Nothing else freezing. Ordering filter head to repair. ; ordrng 1 W11346623 (Filter head)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near New Braunfels, Texas 78132
Andrey
Job Details: 08/22/2023
"Arrived on site to test unit for damaged trim bottom trim piece, inspected and found failed rivets holding trim together, removed and found trim B is bent as well, replaced parts and tested, unit is now functioning as designed, job completed"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Austin, Texas 78703
Leonardo
Job Details: 08/22/2023
Arrived on site to test unit for broken broiler support. Replaced support test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Pflugerville, Texas 78660
Vincent
Job Details: 08/22/2023
"Arrived on site to install parts ordered by previous tech. Installed new covers and tested, unit is now operating as designed. No parks where observed during service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Austin, Texas 78732
Kimo
Job Details: 08/22/2023
Arrived onsite for a refrigerator with a ice container that is stuck in the door. Upon arrival I installed the container and found that the was some ice accumulated underneath the it I steamed all of the ice out and still was not able to get the ice container out I believe the motor shaft auger and auger has built up corrosion and effectively welcome them selves together. as I was attempting to remove the iceberg a crack in top plate that covers the auger motor development I am ordering it to be. And setting returns for 09/05/23. We may have to cut the ice container out of the door. ; ordrng 1 W11448633 (PLATE)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, Texas 78759
Kimo
Job Details: 08/22/2023
"Arrived onsite for a refrigerator that is not cooling. Upon arrival i found the unit unplugged. I Plugged the unit back in and it began running and I performed a amp test an found the unit pulling .9 amps when running, I gained access to the evaporator and monitored for a good frost pattern, one did not develop after 30mins of running, I am ordering the compressor,dye drier, and access valve. Office to reschedule. ; ordrng 1 W11557425 (COMPRESSOR) and 1 dyedrier (dye drier) and 1 accessvalve (access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF36NXFXDE05
Near Austin, Texas 78731
Luis
Job Details: 08/22/2023
"Arrived on site for ui issues. Tested unit,reset panel tested ui control unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Killeen, Texas 76549
Tyler
Job Details: 08/22/2023
Arrived on site for refrigerator not allowing fc door to trigger door switch. Upon arrival confirmed failure and found fc door needing to be raised and adjusted. Made adjustments to do and found switch being activated as designed. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Dripping Springs, Texas 78620
Leonardo
Job Details: 08/22/2023
Arrived on site to replace sump and motor. Replaced sumpAnd motor test unit and unit test good job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Buchanan Dam, Texas 78609
Maurice R
Job Details: 08/22/2023
"Arrived onsite for previously diagnosed parts. Installed main control, encoder control and ui console. During test mode it was not agitate or spin. I got a F7E4 error basket not engaged. I replaced the actuator from truck stock to get the unit agitation and spin. Customer going to try unit out and let us know if there is any other issue."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pflugerville, Texas 78660
Vincent
Job Details: 08/22/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer bouncing around. I tested and found the suspension worn out. Replaced suspension and tested. Unit is now operating as designed. No leaks were observed during service. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near New Braunfels, Texas 78132
Andrey
Job Details: 08/22/2023
"Arrived on site to test unit for Tripping breaker, customer stated that dryer worked perfectly, they had a inspection and dryer breaker was not up to code, they replaced it to a AFCI and now as soon as you plug it in it trips, exposed terminals, disconnected L1, L2 and N, with just the ground connected the breaker is still tripping, called tech line to document, per tech line the breaker needs to be replaced SR#7737154085, advices customer to replace breaker and if this issue persists then replacing power cord will be the next step, called safety to document SR#7737107544, job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, Texas 78754
Matthew
Job Details: 08/22/2023
Arrived onsite for unit not turning on. Disassembled to inspect motor and unit would start without drum or belt attached. Called tech line due to intermittency. Spoke to Derrick-SR#7737155781. Found that motor windings were out of range. Replaced motor and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ESS05
Near Spicewood, Texas 78669
Paul
Job Details: 08/22/2023
Arrived onsite for a cooktop with the flames staying the same size no matter where the knob is set. I found the cooktop had been converted to LP but the low flame adjustment on the valves were not set. I set the low flames on all the gas valves. The cooktop is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near McDade, Texas 78650
Joe Z
Job Details: 08/22/2023
Arrived on site for SD code. Upon arrival ran diagnostics and got error code F0E2 oversuds. Cleared unit and ran normal cycle. Unit is operating as designed. Instructed customer on the proper amount of detergent to use and also instructed about using load n go feature. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Killeen, Texas 76543
Tyler
Job Details: 08/22/2023
Arrived on site for washer needing previously diagnosed shield and screws. Upon arrival reconfirmed failure and installed parts. Tested unit and found no leaks and unit working as designed. Call complete
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Seguin, Texas 78155
Andrew
Job Details: 08/22/2023
"Arrived on site to test unit for loud grinding noise. Noise from failed gearcase. Recommend gearcase, slider, clutch, suspension and agitator. Scheduled for 08/29. ; ordrng 1 W11130359 (Suspension) and 1 W11550891 (Agitator)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Mustang Ridge, Texas 78610
Leonardo
Job Details: 08/22/2023
Arrived on site to Test unit for center burner turning off when you go really slow from simmer to medium. Found flames turns off because of how slow customer is going from simmer to medium it doesnt allow the gas to ignite. Advised customer to push knob down when turning it from simmer to medium slow. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bertram, Texas 78605
Maurice R
Job Details: 08/22/2023
"Arrived onsite for Dishwasher not cleaning the dishes. On inspection I was seeing that the spray arms were not moving. Pulled the lower arm out and it was clogged up, pulled the upper arm same thing. Replaced both arms and they are working correctly now. No water leaks detected during service."
We serviced a
MAYTAG WASHER
Model MVWB865GC1
Near Cedar Park, Texas 78613
Paul
Job Details: 08/22/2023
Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the gearcase. I found where the rotor housing had been rubbing the floor because the suspension is stretched out. I replaced the suspension. I tested the washer and it sounds normal and is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Pflugerville, Texas 78660
Vincent
Job Details: 08/22/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer was unresponsive after a wash. After testing I found a bad latch and control. Replaced both and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, Texas 78744
Leonardo
Job Details: 08/22/2023
Arrived on site to test left rear burner not igniting. Test unit and found bad igniter. Ordering new igniter office to reschedule ; ordrng 1 W11208293 (Ignitor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Harker Heights, Texas 76548
Tyler
Job Details: 08/22/2023
"Arrived on site for refrigerator. Upon arrival found water wouD dispense properly without filter and with an older filter customer had on hand. Called te line and reported findings (Johnathan Sr#7737155912). Instructed customer to remove filter due to having water softener on home. Unit worked as designed with no leaks, call complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, Texas 78750
Wesley
Job Details: 08/22/2023
Sr#7737149288 arrived onsite and documented repeat normal button failure. Replaced control and console together. All else checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Round Rock, Texas 78681
Vincent
Job Details: 08/22/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer leaking. Customer also explained it was leaking during a towel wash and had a SD code present. I tested and found no leaks from anywhere. All seals looked good and hoses. I explained to the customer to make sure the glass area is always free from any hair or debris that can cause the door not to properly seal. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Austin, Texas 78759
Kimo
Job Details: 08/22/2023
Arrived onsite for a washer that has no power. I checked for power into and out of the line filter and found that the was a good 120va both in and out and found that;the control was dead. I checked the drain pump and found that it was not clogged. I found that none of the parts sent with me was correct I am ordering the correct parts and scheduling return 05/09/23; ordrng 1 W11550649 (CNTRL-ELEC) and 1 W11219530 (FILTER) and 1 W11458345 (PUMP-WATER)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Austin, Texas 78754
Vincent
Job Details: 08/22/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer making noises. Tested and found the belt stretched out. Im ordering the belt and cam to fix the noises. Reschedule to return on 09/05/23. No leaks where observed during service. ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Austin, Texas 78752
Joe Z
Job Details: 08/22/2023
"Arrived on site for not operating correctly. Upon arrival test unit and having some issues with control not responding. Am able to get into diagnostics. Got error codes F7-E5 shifter fault, F2-E1 stuck button. Replaced control W11608056. Test unit and actuator is not shifting cam. Replaced actuator W11481722 and test unit. Actuator is now operating. During agitation and spin test the basket only makes a slight rotation and then stops. Ran diagnostics again with newly installed control and now getting error code F7-E6 motor fault. Test capacitor and is within capacitance. Need to replace motor ordering motor; ordrng 1 W11497303 (Motor) and 1 W11665968 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Killeen, Texas 76543
Tyler
Job Details: 08/22/2023
Arrived on site for dishwasher not cleaning the dishes. Upon arrival confirmed failure and found f4e3 in diagnostics. Found wash motor had failed and replaced it. Tested unit and found no leaks. Dishwasher is now working as designed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Killeen, Texas 76542
Tyler
Job Details: 08/22/2023
Arrived on site for refrigerator not cooling. Upon arrival confirmed failure. Found temps at 60 in both compartments on arrival. Found all fans and compressor running but unit had a low side leak on rc evap coil and was loosing refrigerant and low sides of compressor were hot.Will need office to reschedule once availability of parts is known to due a sealed system repair.; ordrng 1 WPW10608485 (Fc evap coil) and 1 W10832994 (Compressor) and 1 W11492867 (Rc evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Need rescheduled for four hrs)
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near New Braunfels, Texas 78130
Andrew
Job Details: 08/22/2023
Arrived on site and replaced previously diagnosed parts. Ran calibration cycle and completed diagnostics with no issues. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near San Marcos, Texas 78666
Scott
Job Details: 08/22/2023
"Arrived on site for fridge being really loud at times . Ran fan and compressor and dampner tests . Couldnt duplicate sound .Found FZ door not setting and closing roughly , maybe causing ice periodically to build on fan . Ordering door brackets and slides . No water leaks detected at this time. Call to set return ; ordrng 1 WPW10330994 (Left bracket) and 1 WPW10330995 (Right bracket) and 2 W11658403 (Rails)s"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Manor, Texas 78653
Joe Z
Job Details: 08/22/2023
Arrived on site for oven cavity missing bottom. Installed new bottom which includes flame spreader. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Buda, Texas 78610
Scott
Job Details: 08/22/2023
"Was sent gas dryer front panel ,need electric dryer front . Reordering panel, high temp adhesive. Gas plug just in case sent wrong panel again . Spoke with DW. Call to set return and verify panel ; ordrng 1 279443 (Front panel) and 1 W10811916 (Plug) and 1 Hightempadhesivedryer"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV07
Near Austin, Texas 78759
Kimo
Job Details: 08/22/2023
Arrived onsite for a MW that is showing F4 E4. Code when in use in steam mode. Upon arrival I tested the unit in the steam mode and found that the code cam up. I replace the control and tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA00
Near Austin, Texas 78731
Wesley
Job Details: 08/22/2023
Arrived onsite and found unit operating with failed valve and slow trickle. Replaced valve and observed resumed normal operation. Unit is now operating as designed. Advised customer on findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Kingsland, Texas 78639
Lou
Job Details: 08/22/2023
"Arrived on site to inspect refrigerator noises. Upon further inspection, I found the unit on and quiet. Customer advised the unit gets very loud at times and they believe it to be the compressor. I placed the unit in diagnostics and tested the compressor and it was quiet. I pulled the unit out onto my floor protector and checked the compressor and it was showing .80amps. Checked all tubing and it was good and could not duplicate the issue. Put the unit back into place and when I opened the FC door, I found frost on the bottom of the ice bin and evap cover (photos). Customer noticed a small piece of ice/frost built up at the top of the FC door. I removed the ice bin and using my flashlight, I placed it inside the FC section and found a gap in the door gasket at the top right corner of the FC door at the center mullion (photo). I placed my flashlight at the bottom of the FC sections and closed the door to find a gap in the lower right corner of the door gasket at the center mullion. Also found the bottom mullion slightly bowed inward at the center mullion (photos). I contacted techline and spoke to Adrian and advised of the complaint and my findings. Adrian provided a text to my phone and I sent him the photos of the gaps. Adrian advised the file would be sent to Engineering for review and provided SR#7737151988. I advised my customer that someone from the manufacturer would contact them in approximately 3-5 business days with a resolution. No repairs made at this time and .No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near New Braunfels, Texas 78130
Andrey
Job Details: 08/22/2023
"Arrived on site to replace previously diagnosed FC ice maker, replaced and tested, ice maker completed diagnostics and filled with water, unit is now functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near New Braunfels, Texas 78132
Andrew
Job Details: 08/22/2023
Arrived on site and replaced previously diagnosed console. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, Texas 78130
Andrey
Job Details: 08/22/2023
"Arrived on site to test unit for not filling, tested unit found water filling but wash motor not engaging, replaced sump assembly and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Marble Falls, Texas 78654
Lou
Job Details: 08/22/2023
"Arrived on site to inspect refrigerator mullion not catching the pivot block. Upon further inspection, when I opened the left RC door, I found the mullion not making good contact with the pivot block. I attempted to adjust the mullion and had a piece of plastic break from the mullion. I removed and replaced the mullion and adjusted it and tested and unit is operating as designed. I recommended the customer have the cabinets adjusted in order for the unit to fit appropriately and be leveled properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Seguin, Texas 78155
Andrew
Job Details: 08/22/2023
Arrived on site to test unit for not heating properly. Customer stated inspector found temps were not correct. Ran unit to 350 with no issues and found temps within range. Advised customer against use of hanging thermometers as stated in owners manual. Unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near San Marcos, Texas 78666
Scott
Job Details: 08/22/2023
"Arrived on site for dishwasher not starting . Ran diagnostics 2Xs, began a normal wash cycle . No erro codes and unit ran both test cycles complete and passed . No issues found with unit . Could not duplicate any faults at this time . No water leaks detected at this time. Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Lakeway, Texas 78734
Paul
Job Details: 08/22/2023
Arrived onsite for a microwave thats not heating. I found the magnetron defective. I replaced the magnetron and tested the microwave. The microwave is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Austin, Texas 78731
Wesley
Job Details: 08/22/2023
Arrived onsite for water level concern. Tested. No error codes. Good valve function. Calibrated unit. Tested with clothes. Found normal operation and tolerances.Advised customer on use and care and system design.
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US6HS00
Near Marble Falls, Texas 78654
Lou
Job Details: 08/22/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the right rear element failure, I removed and replaced the element and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Maxwell, Texas 78656
Scott
Job Details: 08/22/2023
Arrived on site for washer starting and stopping in wash cycle . During diagnostics unit would run for couple minutes the stop . Unplugged vent and unit would run full diagnostics cycle . Unit will now run normal wash cycle as well . Ordering vent . No water leaks detected at this time. Call to set return ; ordrng 1 W11612315 (Vent) and 1 W11545539 (Gasket)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Seguin, Texas 78155
Andrew
Job Details: 08/22/2023
Arrived on site to test unit for cabinets getting hot when oven in use. Ran unit at 400 for 1hr and found highest temp outer panels got to is 130. Took temps of cabinet drawer face panels and found temps at 111. Per installation instructions cabinets need to have an allowable temp of 194. Documented with Techline and found unit working as designed. Left side temp where cabinet wrap is melting is 111 degrees when operating oven. Advised cabinets need to have allowable 2 from sides of range per installation instructions and needing to reach out to cabinet company to see what allow temp tolerances are. No leaks detected. Job complete. SR#7736001163
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Austin, Texas 78756
Matthew
Job Details: 08/22/2023
Arrived onsite for unit making noise. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Ran auto test and all passed. Inspected underneath unit and found cam gears worn. Replaced cam and actuator. Ran test and found no excessive noise issues. Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Austin, Texas 78757
Matthew
Job Details: 08/22/2023
Arrived onsite for unit not cooling. Upon arrival unit was running and cooling properly. Several large gallons of water in the freezer were solid. Customer explained on 2 separate occasions it seemed like everything thawed out. Unit could potentially have an electronic issue or at worst case a compressor issue. Customer will monitor as unit is currently functioning. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, Texas 78747
Matthew
Job Details: 08/22/2023
1942. Arrived onsite for unit not cooling and frosting over in freezer section. On arrival unit was thawed. Disassembled and inspected. Found brown heater wire disconnected. Secured wire and tested. Unit is now going thru defrost cycle. Unit is functioning properly. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near New Braunfels, Texas 78130
Andrew
Job Details: 08/22/2023
Arrived on site and replaced shift actuator and lower harness per Techline. Completed a diagnostic cycle with no issues. Ran quick wash and verified unit going through cycles as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Elgin, Texas 78621
Joe Z
Job Details: 08/22/2023
Arrived on site for unit not washing. Upon arrival ran diagnostics and got error code F4-E3 wash motor not operating. Ram cycle and unit fills. Confirmed motor is not operating. Need to replace sump and motor. Office to reschedule ; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Manor, Texas 78653
Joe Z
Job Details: 08/22/2023
Arrived on site to install previously ordered parts. Removed old slides. Drilled out rivets and attached brackets with new rivets onto new slides. Test unit and door is sliding and pulling in correctly. Job complete
We serviced a
JENN-AIR RANGE
Model JJW2430LL00
Near Spicewood, Texas 78669
Paul
Job Details: 08/22/2023
Arrived onsite for a wall oven with a damaged outer door. I verified the damage and changed the outer door. Call complete. Use Authorization # J1824H0APL1.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Austin, Texas 78731
Wesley
Job Details: 08/22/2023
Arrived onsite and found the tub ring failing diners pulling apart. Replaced the tub ring. Unit is now operating as designed. all checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Mustang Ridge, Texas 78610
Scott
Job Details: 08/22/2023
"Arrived on site for washer making noise ,vibrating and walking around . Found no QR code on basket and examined holes . Most hole will not pass light . Ordering basket ,. No water leaks detected at this time. Call to set return ; ordrng 1 W11172199 (Basket)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near San Marcos, Texas 78666
Scott
Job Details: 08/22/2023
"Arrived on site for washer not starting . Ran diagnostics ,no error codes . Went over with customer how to start unit and the washers normal. Behavior and steps it goes thru. Also instructed on proper loading . No water leaks detected at this time . Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Blanco, Texas 78606
Andrew
Job Details: 08/21/2023
Arrived on site to test unit for leaking. Found all water connections were secure. Ran diagnostics and found no error codes. Unit completed diagnostics with no issues. However did find excessive suds in sump when diagnostics was completed. Customer stated she is filling the dispenser with liquid detergent. Unit is supplied soft rain water. Advised customer on use of less soap. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, Texas 78701
Luis
Job Details: 08/21/2023
"Arrived on site. Per service pointer had drain pan replaced,secured thermistor to correct location on suction line,secured evaporator to liner using clamps and zip ties,secured cover with 4 screws,changed defrost setting to basicAUTHO S16360"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Kyle, Texas 78640
Andrey
Job Details: 08/21/2023
"Arrived on site to preform sealed system repair, replaced compressor, access valve and dye drier, vacuum system for 30 minutes, vacuum held good for 10, charged system with 47g of R600 refrigerant, powered on unit, evaporator started to develop good frost pattern, advised customer to monitor for next 24 hours to ensure proper cooling, at this time job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Austin, Texas 78745
Joe Z
Job Details: 08/21/2023
Arrived on site to install previously ordered part. Replaced valve drawer assembly. Could not test unit. Unit is stored in warehouse behind sales floor. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Georgetown, Texas 78633
David Z
Job Details: 08/21/2023
"Arrived on site to diagnose no drain washer. Tested unit and found it is draining, but has overflow and stuck key errors saved. Replaced control to resolve both issues. Tested unit and contlfirmed proper operation. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Del Valle, Texas 78617
Matthew
Job Details: 08/21/2023
"Arrived onsite for unit not cooling properly after previous repair. Upon arrival inspected unit. Found both sections cool, but not ideal. Removed compressor compartment cover of inspection. Found no signs of dye and compressor running at 1 amp. Disassembled freezer compartment and found evaporator cover not secured properly causing change in air flow and frost to build on upper portion of evaporator constricting air flow. The rest of the evaporator has good fros pattern. Sent pics to service team. Thawed buildup and Secured evaporator cover and tested. Unit seems to be cooling properly job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Round Rock, Texas 78665
Paul
Job Details: 08/21/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the icemaker and tested it. The new icemaker wouldnt go thru a harvest cycle. I found no voltage on L1 at the icemaker. I found the black jumper at the FC molex not snapped in the molex block correctly and corrected it. I tested the icemaker and it is working as designed now. Call complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Manor, Texas 78653
Matthew
Job Details: 08/21/2023
Arrived onsite for unit not powering on. Found internal drum light is on. Tested and found timer shaft is seized and caused knob to fracture internally. Unit will need timer and knob replaced to correct the issue . Office to reschedule ; ordrng 1 W11566735 (Timer) and 1 W11675852 (Knob)
We serviced a
WHIRLPOOL DRYER
Model WED8500DC0
Near Bastrop, Texas 78602
Scott
Job Details: 08/21/2023
Arrived on site for no heat dryer . Unit is tumbling but not heating . Found cutoff and heater failed . Replaced both . Unit is heating properly . Clean a lot of lint out of unit . Recommended customer clean vents . Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Georgetown, Texas 78628
David Z
Job Details: 08/21/2023
Arrived on site to diagnose noisy dryer. Found unit number incorrect. Checked unit in 3402 and found no issues with this unit. Unit ran fine. Advised maintenance to follow up with correct unit.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Manor, Texas 78653
Matthew
Job Details: 08/21/2023
Arrived onsite for element out of position. Upon arrival inspected unit. Found element zip tied to upper rack from factory. Positioned element correctly and tested. Unit is operating as designed. Recommend customer leave on for 30 minutes to burn off shipping oils. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG97USYHS05
Near Lago Vista, Texas 78645
Maurice R
Job Details: 08/21/2023
Arrived onsite for cooktop burner has no simmer flame. On inspection found that the medium setting is the same as the simmer setting. I adjusted all the burners to have a simmering flame. No gas leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Niederwald, Texas 78640
Leonardo
Job Details: 08/21/2023
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced wash motor test unit and unit test good job complete no leaks present at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Georgetown, Texas 78628
Vincent
Job Details: 08/21/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher leaking. I installed parts ordered by previous tech. Tested and found that the lower door seal and tub gasket will need to be replaced together. Im ordering parts and reschedule to return on 08/25/23. ; ordrng 1 W11664713 (Lower door seal) and 1 W11483553 (Tub gasket)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Killeen, Texas 76549
Tyler
Job Details: 08/21/2023
"Arrived on site for dryer not heating. Upon arrival verified unit had stable and proper voltage. Found no errors I. Diagnostics. Found cutoff fuse blown. Element coil wasnt grounded or broken and ohmed and 9.6ohms. Found home exhaust vent had a clog and needs a thorough vent cleaning. Replaced cutoff kit and explained to customer not to use dryer until clog was removed from exhaust vent in walls to help prevent further breaks on dryer and any fire hazards from lack of air flow, call complete"