Service History 655 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHDXVY04

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/04/2021

"Arrived on site for refrigerator not maintaining temperature. Inspected unit and work area. Found RC at 39? and FC at 0?. Found signs of door not being shut all the way or incomplete defrost cycle. Customer stated that unit has not made any abnormal sound. Performed diagnostics mode and tested defrost circuit and found closed circuit and heater activating. Put unit basic defrost mode and informed customer on door operation. All tested good, no water leaks detected.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Round Rock, TX 78664

Wesley

Job Details: 06/04/2021

Arrived onsite and repaired dishwasher pump by replacing sump and motor. Unit is now operating as designed.

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Leander, TX 78641

Tommy

Job Details: 06/04/2021

Arrived onsite for washer stopping. Upon arrival found unit error code F1E1 found unit ACU was not reading correctly hard proceed voltage but was miscommunicating with unit.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78733

Kevin

Job Details: 06/04/2021

"Arrived on site and inspected refrigerator and found error E5 showing on test 56, timed ice making. Also ran test 57, and hollow ice cubes are dispensed and harvest completes properly, There is still water in icemaker. Disconnected fill tube from double valve to icemaker and insured it is not blocked. Ran test 45 dispensing directly from double valve and water fill is good. ran test 15 and 36 and both passed correctly. sent multiple videos to PR. Found freezer temperature is currently 28?, took pictures. Spoke with PR and LM, decision was made to continue with original diagnosis and replace parts.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Cedar Park, TX 78613

Kayman

Job Details: 06/04/2021

Arrived onsite to install previously diagnosed parts. I installed the door closure and latch. I also installed the left side door switch. I tested the unit and checked for leaks. The unit is working as designed and no leaks were detected during time of service. Job complete.

We serviced a

GE DRYER

Model GTD42EASJ2WW

Near Lockhart, TX 78644

Noah D

Job Details: 06/04/2021

"Arrived on site to inspect unit for not drying correctly, upon inspection found the unit did heat and spin, I found a large ball of lint in tubing, removed lint and airflow increased slightly, instructed customer to get vents cleaned. Complete"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near Leander, TX 78641

Kayman

Job Details: 06/04/2021

Arrived onsite to install bezel. I installed the part and tested. The unit is working as designed no leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Bee Cave, TX 78738

Luis

Job Details: 06/04/2021

"Arrived on site for fresh food not defrosting. Replaced damaged shaft,cover,drip pan,motor and support. Per service pointer W11092686 secured evaporator to liner wall using clamps and zip tie,secured thermistor to correct location on suction line using foil tape and a zip tie,secured cover with 4 screws,adjusted drip pan to sit level. Autho S16360"

We serviced a

GE REFRIGERATOR

Model GSHF6HGDBCBB

Near Austin, TX 78747

Jacob

Job Details: 06/04/2021

Arrived onsite for bottom drawer being broken. Looked at the bottom drawer and noticed the bottom drawer was in pieces. Replaced bottom drawer. No issues at this time. Job complete

We serviced a

GE DRYER

Model GTDP490ED0WS

Near Austin, TX 78747

Jacob

Job Details: 06/04/2021

Arrived onsite for timer not able to start a full cycle. Customer showed me that the timer will only work at the 20min mark for timed dry. Replaced timer. Tested unit. Unit tested good. No issues at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH2175XVS2

Near Round Rock, TX 78665

Wesley

Job Details: 06/04/2021

Arrived onsite and installed new light for customer and installed shorted switch.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Austin, TX 78739

Leonardo

Job Details: 06/04/2021

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Will need to replace sump and motor office to reschedule. ; ordrng 1 W10861526 (Sump and motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHW02

Near Cedar Park, TX 78613

Kayman

Job Details: 06/04/2021

Arrived onsite for refrigerator producing odd shaped cubes or not dispensing correctly. Upon inspection I found the ice bin full of normal shaped cubes and none sticking together. The customer had concerns of crushed ice coming out when cubed is selected. I tested and confirmed the ice bin is working as designed. I explained that the ice has to pass by the teeth that crush it and sometimes ice crumbles can get caught and release when the pad is depressed but is fairly normal for this unit. No repairs needed at this time and no leaks were detected during time of service. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW1

Near Lockhart, TX 78644

Noah D

Job Details: 06/04/2021

"Arrived on site to inspect unit for not draining correctly, upon inspection found the unit was draining and all functions worked correctly, replaced pressure switch and tested. Complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS00

Near Hutto, TX 78634

Jimmy J.

Job Details: 06/04/2021

"Arrived on site for Not Cooling - Both Sections - Refrigerator. Found heavy frost build up on RC evaporator cover. Ran test 38 and placed in a short defrost. Placed in diagnostics and ran test 4 and 5. Compressor running as designed. Heard three way valve turning and fan running. Inspected rail harness to deli control and it was good. Inspected the deli control for corrosion and it was good.

We serviced a

KENMORE WASHER

Model 110.2892479

Near Austin, TX 78750

David Z

Job Details: 06/04/2021

Arrived on site to diagnose washer that had made a large noise and stopped moving.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Hutto, TX 78634

Cliff

Job Details: 06/04/2021

"Arrived on site to replace previously ordered parts for refrigerator. Found connector on new inverter damaged, but was able to use it to test compressor. Compressor checks good and I am reordering inverter.; ordrng 1 W11087200 (Inverter)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ3

Near Salado, TX 76571

Lou

Job Details: 06/04/2021

"Arrived on site to inspect microwave venting. Upon further inspection, I found the unit venting out the front of the unit and not through a vent that goes outside. Found there is not vent that goes outside. Tested the vent with a piece of paper towel and the unit sucked the towel up to the vent area, but was weak. I removed the unit from the wall and removed and replaced the blower and reinstalled the unit to the wall and retested. Unit is operating as designed. Made recommendations for use & care. Job completed."

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Hutto, TX 78634

Jimmy J.

Job Details: 06/04/2021

"Arrived on site for NOT HEATING, ELEMENT MAY HAVE GONE OUT--THE VENT/DUCTS HAVE BEEN CLEARED--THE UNIT IS RUNNING AND TUMBLING NORMALLY. Found heating element coils broken. Removed heating element and installed new heating element. Tested dryer and it is heating as designed. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADB2

Near Dale, TX 78616

Noah D

Job Details: 06/04/2021

We serviced a

GE REFRIGERATOR

Model GTS18HCMFRWW

Near Lampasas, TX 76550

Job Details: 06/04/2021

"Arrived on site to inspect refrigerator not cooling properly. Confirmed complaint and accessed the freezer section and found the evaporator fan motor is defective causing the malfunction. Ordering the evaporator fan motor, office to reschedule return service. Needs more work ; ordrng 1 WR60X23584 (Evaporator fan Motor)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG51US0DS00

Near Cedar Park, TX 78613

David S

Job Details: 06/04/2021

Arrived on site to drop off previous diagnosed. I installed the new knob and tested it.

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FTSS02

Near Lakeway, TX 78734

Robert

Job Details: 06/04/2021

Arrived on job for complaints of leaks. Found the icemaker funnel block with ice. Removed ice and test.

We serviced a

MAYTAG DRYER

Model MEDB850YW1

Near Austin, TX 78739

Robert

Job Details: 06/04/2021

Arrived on job to replace previously diagnosed part. Found the part wrong. Ordered new catch. ; ordrng 1 WPW10111905 (catch)

We serviced a

MAYTAG DRYER

Model MED5500FW1

Near Pflugerville, TX 78660

Wesley

Job Details: 06/04/2021

Arrived for unit not drying well. Tested and found poor airflow. Vent was accessible. Cleared obstruction at exterior causing drying problem. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL DRYER

Model MEDE900VW1

Near Austin, TX 78738

Robert

Job Details: 06/04/2021

Arrived on job for complaints of lint screen damage. Found the spring in lint trap not reinstalled properly and caused the damage to screen. Corrected placement and replaced screen.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Cedar Park, TX 78613

Kayman

Job Details: 06/04/2021

Arrived onsite to install previously diagnosed parts. I installed the ice maker assembly. After installing the IM began to cycle and fill. I advised the customer to monitor ice production over the weekend to ensure it produces correctly.No leaks detected during time of service. Job complete.

We serviced a

MAYTAG WASHER

Model MVWB750YW0

Near Georgetown, TX 78628

Tommy

Job Details: 06/03/2021

Arrived onsite for washer making loud noise. Upon arrival found unit washplate slightly damaged. Unit motor damaged and struggling to turn and bearing likely damaged.

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS01

Near Dripping Springs, TX 78620

Robert

Job Details: 06/03/2021

Arrived on job for complaints of error code. Confirmed code fir lost communication. Replaced both controls and test.

We serviced a

MAYTAG DRYER

Model SDE515DAYW

Near Austin, TX 78748

Jacob

Job Details: 06/03/2021

Arrived onsite for unit not starting. Checked voltage from the wall plug. No power was coming in a breaker was tripped. Turned on breaker. Checked voltage once again. Found that L2 to ground was only getting 22v. Showed customer of the issue. Let customer know to contact an electrician to fix the issue. No other issues at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5LVAXWQ00

Near Cedar Park, TX 78613

Kayman

Job Details: 06/03/2021

Arrived onsite for refrigerator losing cool in both sections. I found svc pointer (W10403998) that matches the current symptoms. I replaced the ADC and the unit began cooling as designed. All fans running and no leaks detected during time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Cedar Park, TX 78613

David S

Job Details: 06/03/2021

"Arrived on site for fridge lights and freezer light being out. I inspected the unit and work area. I replaced the freezer light and found all but 2 lights came back on. I replaced the lights under the ice marker and found the, all working. Job complete."

We serviced a

GE DISHWASHER

Model GSD3200G00CC

Near Dripping Springs, TX 78620

Leonardo

Job Details: 06/03/2021

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from water line and valve and motor and solenoid office to reschedule. ; ordrng 1 WD21X10060 (Solenoid kit) and 1 Waterline (Water line)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 06/03/2021

Arrived on site to test unit for dispenser not opening. Test unit and found bad dispenser. Also found door falling due to broken pads. Ordering new pads office to reschedule. ; ordrng 2 WP8268961 (Pads)s

We serviced a

GE DRYER

Model GTDP280ED4WW

Near Dripping Springs, TX 78620

Robert

Job Details: 06/03/2021

Arrived on job for complaints of not drying. Found the vent not working properly. Customer will have vent cleaned.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Austin, TX 78747

Luis

Job Details: 06/03/2021

Arrived on site. Auger motor frozen diagnosed defective motor. Installed new motor tested ice dispenser unit working as designed

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Bastrop, TX 78602

Matthew

Job Details: 06/03/2021

Arrived onsite to replace previously diagnosed parts. Replaced broil panel assembly. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Austin, TX 78724

Matthew

Job Details: 06/03/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Austin, TX 78754

Scott

Job Details: 06/03/2021

"Arrived on site for no cool fridge . Found ice build up on evap cover . Due to rails not closing properly .and door sticking open . Unit is unplugged to defrost ; ordrng 1 W11024089 (EVAP FAN ) and 2 WPW10120018s"

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ0

Near Austin, TX 78752

Scott

Job Details: 06/03/2021

arrived on site . Replaced outer front glass . No other issues Found . Job complete .

We serviced a

WHIRLPOOL WASHER

Model MEDC465HW0

Near The Hills, TX 78738

Brandon

Job Details: 06/03/2021

"Arrived on site for customer complaint of unit not heating, found failed thermostat, I replaced thermostat, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model LXR7244JQ1

Near San Marcos, TX 78666

Andrew

Job Details: 06/03/2021

"Arrived on site to test unit for not spinning. Found coupler was broken on motor side. Replaced coupler, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS04

Near West Lake Hills, TX 78746

Luis

Job Details: 06/03/2021

"Arrived on site for too much ice and ice build up. Found gasket ripped due to gasket insulated in door installing a new gasket will rip edges and corners will need a new door. Ran diagnostics on optics,optics failed diagnostics will need new optics

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00

Near Smithville, TX 78957

Matthew

Job Details: 06/03/2021

Arrived onsite for refrigerator not cooling in RC. Upon inspection found failed evaporator fan motor. Replaced motor and tested. Fan is now functioning and frost pattern is forming. Notified customer to allow 24 hrs for fridge to reach optimal temperature. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Austin, TX 78738

Luis

Job Details: 06/03/2021

Arrived on site for loud noise. Noise from freezer fan motor replaced fan motor reassembled u it noise no longer present

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS09

Near Austin, TX 78704

Kevin

Job Details: 06/03/2021

"Arrived on site and found base of lightbulb in microwave is stuck inside the holder, removed it for homeowner and they will purchase their own replacement lightbulb

We serviced a

JENN-AIR RANGE

Model JGS9900CDS02

Near Austin, TX 78746

Kevin

Job Details: 06/03/2021

"Arrived on site and replaced glass top, 8 torx screws, and both front orifice holders

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Dripping Springs, TX 78620

Robert

Job Details: 06/03/2021

Arrived on job to replace previously diagnosed part. After replacement test operation. No additional leaks detected at time of service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Hutto, TX 78634

Wesley

Job Details: 06/03/2021

"Arrived onsite to touch up the sparking areas around the rack mounts. Advised customer to not use rack except for specified rack functions. All checks good, unit is operating as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBLC36FKS00

Near Driftwood, TX 78619

Robert

Job Details: 06/03/2021

Arrived on job for complaints of temperature. Ran diagnostics and found compressor running but no evaporator fan. Fan listed as run without. ; saved tckt

We serviced a

KITCHENAID OVEN

Model KODE500ESS04

Near Briarcliff, TX 78669

Brandon

Job Details: 06/03/2021

"Arrived on site for customer complaint of paint on inner door coming off after self clean, found paint was in fact coming off, spoke with claims AHS not covering cosmetic issues. Instructed customer to contact manufacturer to see if anything can be done."

We serviced a

WHIRLPOOL COOKTOP

Model SCS3017RB01

Near Kyle, TX 78640

Leonardo

Job Details: 06/03/2021

Arrived on site to replace burner heads and orifice holders and harness and screws. Replaced all parts test unit and unit test good no leaks present at this time job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSRS25ILSS01

Near Killeen, TX 76542

Job Details: 06/03/2021

We serviced a

WHIRLPOOL DISHWASHER

Model GU3600XTVY1

Near Dripping Springs, TX 78620

Leonardo

Job Details: 06/03/2021

Arrived on site to get unit for unit leaking. Found unit leaking from gasket will order new sump and motor. ; ordrng 1 Wpw10056309 (Sump and motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Hutto, TX 78634

Wesley

Job Details: 06/03/2021

Arrived onsite and found unit latch jammed. Repaired by resetting latch. Advised customer on repair. All checks good.

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Cedar Park, TX 78613

David S

Job Details: 06/03/2021

Arrived on site for oven gaskets not sitting properly. I inspected the unit and work area. I found the gasket clips were misshaped. I reshaped the gasket clips and rescued it to the oven. The oven is working as designed. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 06/03/2021

"Arrived on site for from where the head comes out, there is rust around the holes. Found box area discolored from normal usage. Areas were not rust, just dark areas from heat, clothing lint, and dryer sheets making contact with box. Explained to customer this area will only get darker with time. No repairs needed at this time. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 06/03/2021

Arrived on site for dishwasher water wont drain even after resetting it. Placed in diagnostics and F8E2 came on. Cleared error code. No other codes came on. Removed drain pump and installed new drain pump. Ran through diagnostics and completed all cycles as designed. No leaks detected. Job completed.

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Waco, TX 76712

Jonathan M

Job Details: 06/03/2021

"Arrived on site for a dryer that is showing a ?check vent? error code. Inspected unit and work area. Placed unit in service diagnostics and did not find any stored error codes. Checked the unit with a vent test kit and the unit showed good venting. I ran the unit for 20 minutes without causing an error. The customer advised it will work for two weeks at a time and has twice shown this in the last month. I called Whirlpool Techline and spoke to Leon SR# 7730910924. He had me check cycling temperatures with the vent hose off and on and found the unit cycling properly. He advised at that point, the only reason this could happen is if the vent leading out of the home is not ventilating properly. .; ordrng 1 W11526004 (CONTROL)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Austin, TX 78717

David Z

Job Details: 06/03/2021

"Arrived on site to diagnose refrigerator that has water building / possible leak. On arrival customer showed me that the mullion and the door gaskets had a ton of condensation on them and were dripping into the freezer door gasket. Found service pointer W11316865A, which references sweating mullion. I found the energy saver was turned on, which disables the mullion heater. I turned energy saver off, and verified that UI and control software were at the correct versions, 7.0 and 10.0. I turned on the mullion heater in test 85,but the heater never came on. Ordering new mullion to resolve. Verified 12.5 DC volts at the plug.; ordrng 1 W11084813 (Mullion)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT111SFDM03

Near New Braunfels, TX 78132

Andrew

Job Details: 06/03/2021

"Arrived on site to test unit for not cooling. Found compressor running but pulling only .3amps. Replaced cap and starter and compressor still pulling same amps. Evap motor operating as designed. Evap was not frosting past cap tube lokrings into evap. Recommend replacing Evap, compressor and filter drier. Spoke with SS thread and found no lokrings needed for repair as new evap is brazed into place. needing compressor, filter drier, access valves, evap and 2hrs on return visit."

We serviced a

JENN-AIR COOKTOP

Model CVGX2423B

Near Austin, TX 78739

Leonardo

Job Details: 06/03/2021

"Arrived on site to test unit for left front and right rear burner igniters continue to speak after unit ignites. Tried to remove buerner heads and couldnt remove burner head , unit cannot be dissasembled to perform repair due to seized on components"

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX305ESS1

Near New Braunfels, TX 78132

Andrew

Job Details: 06/03/2021

"Arrived on site to test unit for not producing ice. Found condenser was extremely clogged preventing air flow. Also found evap clip thermistor was just hanging. Placed thermistor in proper location, cleaned condenser, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

GE REFRIGERATOR

Model CFE28UELBDS

Near Spicewood, TX 78669

Brandon

Job Details: 06/03/2021

"Arrived on site for customer complaint of unit leaking when using coffee maker, found leak coming from hose connection, I tightened up hose clamp and tested, unit tested good."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Leander, TX 78641

Lou

Job Details: 06/03/2021

"Arrived on site to inspect charred burner. Upon further inspection, I found the broil burner charred at the orifice and burner connection. I tested the broil burner and it operated as designed. I removed the burner to inspect and it was good. Customer advised that they had never used the broil burner until recently and thats when it caused the issue. Customer said a large flame came out at the opening of the burner at the orifice which is where I found the orifice not tightened. I corrected the orifice and burner and retested and unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Austin, TX 78717

Kayman

Job Details: 06/03/2021

Arrived onsite for cooktop sparking randomly. Upon inspection I found the igniters would spark every so often. I inspected the unit and found evidence of excessive grease or a spill over within the cooktop. I replaced the spark module and tested the unit. The unit is working as designed at this time and no gas leaks were detected during time of service. Job complete.

We serviced a

GE DISHWASHER

Model GSD580P35BA

Near Wimberley, TX 78676

Robert

Job Details: 06/03/2021

Arrived on job for complaints of not washing. Wash motor bound adjusted placement to correct. Test wash.

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS01

Near Burnet, TX 78611

Cliff

Job Details: 06/03/2021

Arrived on site to diagnose an oven that is not cycling. Found upper blower locked up causing f8e0 error. Replaced blower and tested unit. Found all is functioning properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Whitney, TX 76692

Jonathan M

Job Details: 06/03/2021

Arrived on site for a refrigerator that still not coming down to proper temperature. Inspected unit and work area.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78734

David Z

Job Details: 06/03/2021

"Arrived on site to diagnose refrigerator that was dispensing water slowly. Customer said they had replaced the filter and after it started dispensing slowly. Removed filter and tested, and found water is still dispensing slow. Did not find any kind of leaks and no ice buildup. Ordering filter head due to the dispensing being slowed immediately after changing filter. Office to schedule return. Also ordered pressure reducer and pex line after speaking with SW. ; ordrng 1 W11451366 (Filter Housing)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS

Near New Braunfels, TX 78132

Noah D

Job Details: 06/03/2021

"Arrived on site to inspect unit for leaking gas, upon inspection found the unit did leak from main valve connector. The installer did not seal or correctly attach gas hose, instructed customer to get the tube fixed. Complete"

We serviced a

MAYTAG DISHWASHER

Model MDB6769AWS5

Near Seguin, TX 78155

Noah D

Job Details: 06/03/2021

"Arrived on site to inspect unit for not cleaning correctly, upon inspection found the unit was not cycling correctly, replaced control and drain, tested unit with no leaks. Complete"

We serviced a

KITCHENAID COOKTOP

Model KGCC566RBL07

Near Austin, TX 78746

Kevin

Job Details: 06/03/2021

"Arrived on site and inspected cooktop and found left front burner takes several seconds to ignite, if you turn knob past 10 oclock there will be a poof and a larger flame as it ignites. If you keep the knob at 10oclock until it ignites in the flame looks normal. Also found cooktop has been siliconed to counter, there is no drawer/door panel or any way to inspect the bottom of the cooktop. All of the false doors/drawers do not open. sent pictures to KB/claims, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Temple, TX 76502

Jonathan M

Job Details: 06/03/2021

"Arrived on site for a refrigerator that?s developing condensation in the refrigerator section. Inspected unit and work area. Confirmed customers complaint and found ice buildup and water buildup near the air baffle. Checked the air baffle for operation and found the baffle working properly. Checked the refrigerator gasket and found the left side of the refrigerator gasket not sealing properly potentially causing this issue. I pushed the door in and attempted to seal the gasket properly. The gasket started to hold properly. I checked with the office about the gasket and was advised this is a PSP item . The unit may have corrected itself with the gasket now sealing.

We serviced a

GE REFRIGERATOR

Model GYE22HBLFTS

Near Leander, TX 78641

Lou

Job Details: 06/03/2021

"Arrived on site to inspect refrigerator lights working intermittently. Upon further inspection, I found the right RC door switch open. I removed and replaced the door switch and tested and found the left door switch not making good contact with the door. I removed and replaced the switch and retested and switches are operating as designed. I found the ice maker vent gaskets are leaking air into the RC section and causing condensation build up. I placed some manufacturers approved grease on the gaskets and inspected and found they are sealing properly. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78747

Jacob

Job Details: 06/03/2021

"Arrived onsite for unit not Lea and not draining every time. Looked at the unit and saw that the unit needs to be leveled correctly, causing the water to come out from underneath the door. Leveled unit correctly so the water won?t come out. Also looked at the drain motor and found that the connector was barely making contact with drain connector. Re seated connector. Tested unit. Unit tested good. No issues at this time. job complete"

We serviced a

WHIRLPOOL OVEN

Model KEBS208SSS04

Near Austin, TX 78732

David Z

Job Details: 06/03/2021

"Arrived on site to install previously diagnosed parts to resolve buzzing coming from oven. Removed transformer to replace, but found new one damaged and excessively yellowed. Replaced the lower oven relay and retested unit. Verified the buzzing was completely gone.

We serviced a

ELECTROLUX FREEZER

Model E32AF85PQSE

Near Spicewood, TX 78669

Brandon

Job Details: 06/03/2021

"Arrived on site for customer complaint of unit not cooling and defrosted food, found out from customer that unit was not defrosting evaporator, back wall was covered in ice, customer defrosted unit and it started working again, found failed defrost components. ; ordrng 1 216730700 (Heater) and 1 297216600 (Defrost thermostat) and 1 241891608 (Control) and 1 5304497789 (Control) and 1 Cnote (Auth) and 1 Cnote (Office to reschedule)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Georgetown, TX 78628

Lou

Job Details: 06/03/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker failure, I removed and replaced the ice maker and hv control and tested. Ice maker is operating as designed as is the unit. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/03/2021

Arrived on site for microwave oven combo having door error and oven over heating. Inspected unit and work area. Tested microwave door operation and found not closing on left side. Disassembled door and found hinge on left side of door not setting correctly in door. Adjusted hinge and reassembled door. Tested door operation. Informed customer to allow spring hinge to shut door. Performed temperature test on bake mode and measured first 3 cycles. Found average temperature at 367?. Calibrated unit down 15?. All tested good.

We serviced a

WHIRLPOOL WINE COOLER

Model WUB50X24HZ00

Near Austin, TX 78748

Luis

Job Details: 06/03/2021

"Arrived on site for no cool. Removed evaporator cover found oil sprayed on liner and drip pan,traced oil to manufacture weld joint on evaporator

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Harker Heights, TX 76548

Tyler

Job Details: 06/03/2021

"(Tw) On-site to install previously diagnosed parts. Replaced left and right FC lower drawer rails. Reassembled, unit is now functioning as designed. Also, C/S unit has been making ice since last trip to his house. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Austin, TX 78759

David Z

Job Details: 06/03/2021

"Arrived on site to diagnose icemaker not producing ice. Ran unit through diagnostic tests and checked temps. Found good temps, unit is cycling. Can hear valve in the back humming, but unit isnt filling. Removed icemaker and checked heater and fill line. Cleared out line and tested valve, and found valve dispensing now. no water leaks found."

We serviced a

WHIRLPOOL WASHER

Model WTW8800YC0

Near Taylor, TX 76574

Wesley

Job Details: 06/03/2021

Arrived onsite and found bearing job needed to repair.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305ESS1

Near Canyon Lake, TX 78133

Noah D

Job Details: 06/03/2021

"Arrived on site to inspect unit for not making enough ice, upon inspection found the unit working but when it dumped water the drain pump did not clear it out, customer did not have external pump, cleared drain hose and tested for issues. No problems found. Reattached hose and tested.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, TX 78750

David Z

Job Details: 06/03/2021

"Arrived on site to diagnose refrigerator leaking. On arrival customer showed me that the freezer door / gasket has constant condensation on it, above normal. I unplugged the condenser fan to allow the mullion to heat and did not find any water leaks or failed parts. All door gaskets are sealed and no gaps or air leaks were found. Found the mullion isnt getting very warm at all. Called tech line and spoke with Ed, SR7730909458. Tech line advises we replace the door, seal the liner with silicon, and raise the door if necessary to create more contact with the mullion. Ordering new door and silicon. Office to schedule when door arrives.; ordrng 1 W11435351 (Freezer Door) and 1 W10841140 (Clear Silicon)"

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Bastrop, TX 78602

Matthew

Job Details: 06/03/2021

Arrived onsite for dryer not functioning. Upon inspection found green LED on ACU not flashing. Verified voltage rom source and at control J9. Voltage is present. Needs ACU replacement to run proper diagnostics. Control was RWO. Office to reschedule.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Leander, TX 78641

Kayman

Job Details: 06/03/2021

"Arrived onsite for refrigerator not making ice. Upon inspection I found the ice bin full. I tested temps and found the RC=40 set to 40 & FC=5 set to 0. I set the unit to the recommended 38 degrees. I found the ice chute gasket crooked so I corrected. I tested the ice maker, it cycled and filled as designed. I found the ice box vent on the RC had been blocked at one point. I advised the customer on proper loading. I can not recreate any failures at this time. The unit is working as designed and no leaks detected during time of service job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Leander, TX 78641

Kayman

Job Details: 06/03/2021

Arrived onsite for refrigerator making grinding noise . Upon inspection I could hear the damper making a grinding or popping noise. I was not sent with the damper today so I will need to order the parts and return. Office to R/S due to part availability. ; O-emld tckt

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Pflugerville, TX 78664

Jonathan S

Job Details: 06/03/2021

Arrived on site for cooktop burner to hot. Inspected unit and work area. Tested burner operation. Adjusted burners to customer preferences. Spoke with customer on user care guide. All tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C3EXF01

Near Manor, TX 78653

Matthew

Job Details: 06/03/2021

Arrived onsite for refrigerator not cooling in either section. Upon arrival unit was unplugged. Plugged in unit and monitored compressor. Drawing 1.2-1.6 amps. Frost pattern forming on evaporator. Unit was cooling. Could not duplicate issue at this time. Customer will monitor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM03

Near Austin, TX 78744

Jacob

Job Details: 06/03/2021

Arrived onsite for unit leaking water. Turned on the water from the wall. When ice maker called for water the valve started leaking immediately. Replaced with ice maker kit. Tested unit. No leaks at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RHAXSS01

Near Temple, TX 76504

Tyler

Job Details: 06/03/2021

"(Tw) Arrived on-site for fridge not dispensing ice. Upon arrival, C/S unit was making ice, but not dispensing it. Took freezer temp: 0 degrees, operation of dispenser motor was working as designed. Dispenser flap water test resulted in water leaking through the flap down to the drip tray on outer portion of dispenser, causing ice in bin to freeze together. Ordering dispenser spring, door pin, chute, ice door kit, and dispenser arm. Office to reschedule due to part availability. ; ordrng 1 WPW10224328 (Dispenser spring) and 1 WP2196195 (Dispenser door pin) and 1 WP2180353 (Door chute) and 1 W10823377 (Ice door kit) and 1 WP2255431B (Arm dispenser) and 1 Cnote (Need further autho for parts being ordered)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, TX 78628

Jonathan S

Job Details: 06/03/2021

"Arrived on site for refrigerator still leaking water after attempted repair to drain pan. Inspected unit and work area. Found water traces between drain pan and liner. Also found traces of water from ice maker housing. Due to the amount of water most coming from drain pan. Gain access to drain pan and replaced with drain pan kit. Sealed ice maker housing. Assembled unit and tested operation. All tested good, no water leaks detected."

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Leander, TX 78641

Lou

Job Details: 06/03/2021

"Arrived on site to inspect the adjustments made on the cabinets that are supporting the unit. I found that a support was placed at the front of the unit of the unit under the console. When I went to adjust the gaps in the trims, I found that there was only 1 screw holding the console in place. I adjusted the trim pieces and the console and installed 3 screws to the console. Placed the unit back in its place in the countertop and tested the unit. All gaps were approved by the customer and all burners are operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Hutto, TX 78634

Wesley

Job Details: 06/03/2021

Arrived onsite and for vent fan efficiency and found weather flap outside to be too heavy for the rating of the vent. Opening only slightly and causing back pressure issues. Advised customer on issue and options to correct.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Leander, TX 78641

Kayman

Job Details: 06/03/2021

Arrived onsite for dishwasher tripping breaker. I ran the unit in normal wash and waited for 20 mins but still did not trip the breaker. As I waited I called techline to report Andrew gave me SR#7730916740 i could not get the unit to trip a breaker or fail at this time. I advised the customer have a licensed electrician come to service the circuit and or replace the breaker switch. In the event of a call back. returning tech please call techline on arrival for assistance. No leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0ES2

Near Austin, TX 78749

Jacob

Job Details: 06/03/2021

Arrived onsite for unit having light on. Looked at the unit. Upon further inspection. Found that the far right switch had burn marks. Replaced switch. Tested unit. Unit tested good. No issues at this time. Job complete

We serviced a

AMANA DISHWASHER

Model ADB1400AGS1

Near Round Rock, TX 78665

Wesley

Job Details: 06/03/2021

Arrived onsite and leveled dishwasher and advised on correcting grease issue and residue. All checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Round Rock, TX 78665

Wesley

Job Details: 06/03/2021

Arrived onsite and found unit with stripped washplate. Ordering washplate repair. Advised customer on findings ordrng 1 W11397111 (Washplate)