We serviced a
GE RANGE
Model CGS990SET8SS
Near Hutto, Texas 78634
Cliff
Job Details: 09/13/2022
Arrived on site to replace previously ordered parts for range. Replaced ignitor and deflector and tested unit. Found all is functioning properly at this time
We serviced a
KENMORE REFRIGERATOR
Model 106.5113921
Near Hutto, Texas 78634
Cliff
Job Details: 09/13/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker short cycling and freezing cubes to arms. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG DRYER
Model MDE28PRCYW3
Near Cedar Park, Texas 78613
Vincent
Job Details: 09/13/2022
"Arrived on site for dryer, inspected unit and work area. Tested unit and found rattling noises. Removed bottom cover to gain access to the blower and found the blower wheel making loud noises. I explained to CX we would have to change the blower wheel to fix the unit. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Temple, Texas 76501
Tyler
Job Details: 09/13/2022
Arrived on site for refrigerator needing previously diagnosed parts. Upon arrival found unit had started cooling better then before and showed no sealed system failure. Found fc fan motor intermittently running/stopping. tried replacing fan motor but got intermittent/same results. Found voltage between 0&5 dcv. Found molex liner harness had some pins Recessing further into liner. Found stable voltage from main control. Called techline and reported findings to Cliff sr 7734499927. Techline stated unit is due to harness liner failure. Need findings reported. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Austin, Texas 78704
Luis
Job Details: 09/13/2022
"Arrived on site for not dispensing ice. Tested dispenser power to motor,removed bin motor not rotating diagnosed a defective motor,replaced motor assembly reassembled unit tested ice dispenser unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20ETSS00
Near Austin, Texas 78726
David S
Job Details: 09/13/2022
"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the unit receiving 120vac and turned off at the panel UI. I tried to turn the unit back on from the control, I found the buttons not responding to touch. I tested voltage to the control and found 120vav the unit will need a new UI panel (67005444) and control to repair/continue to diagnose. The UI panel is making this unit not repairable.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Austin, Texas 78733
Scott
Job Details: 09/13/2022
"Arrived on site for no heat dryer . After checking terminal block found element burned out . Replaced element and cleaned out lint from unit . Dryer is performing normally.
We serviced a
WHIRLPOOL RANGE
Model KFEG500ESS3
Near Elgin, Texas 78621
Matthew
Job Details: 09/13/2022
Arrived onsite for range making clicking sound when oven is in use. Upon arrival inspected unit. Found that when bake cycle is activated the relays on the control are clicking randomly. Customers home was struck by lightning and compromised the main control board. Will need control board replaced to insure no other issues are present. . Customer is reporting issues to home insurance. Will contact office if moving forward.
We serviced a
WHIRLPOOL OVEN
Model WFG371LVB1
Near Elgin, Texas 78621
Matthew
Job Details: 09/13/2022
Upon arrival inspected unit. Ran test and found ignition components are functioning. Oven sensor is testing in range. Ran heat cycle at 350 degrees and found unit not cycling properly. Control is malfunctioning.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Elgin, Texas 78621
Matthew
Job Details: 09/13/2022
Arrived onsite for knocking noise. Upon arrival inspected unit. Customer stated unit shaking uncontrollably. Found suspension shot. Tub is bouncing around. Needed suspension replaced. Replaced suspension and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY6
Near Austin, Texas 78738
Luis
Job Details: 09/13/2022
"Arrived on site. Removed defective valve,installed new valve checked water connections no leaks,informed customer shut off valve has calcium build up and will need valve replaced in the future,tested water dispenser good water flow.
We serviced a
GE DISHWASHER
Model GDF520PSJ0SS
Near Jarrell, Texas 76537
David Z
Job Details: 09/13/2022
"Arrived on site to diagnose dishwasher that was not rimming the wash motor. Ran unit and found wash motor came on for about 45 seconds and then shut off. Removed wash motor and found it shorted/burntReplaced wash motor and tested. Verified all working as designed with no leaks. Call complete."
We serviced a
WHIRLPOOL DRYER
Model CSP2760TQ3
Near Jarrell, Texas 76537
David Z
Job Details: 09/13/2022
Arrived on site to follow up on dryer not heating due to failed element. Replaced failed heating element with new and tested. Verified unit ran full dry cycle with heat. Call complete.
We serviced a
GE RANGE
Model C2Y366P2M1S1
Near Briggs, Texas 78608
Tyler
Job Details: 09/13/2022
Arrived on site for range showing bad line error. Upon arrival confirmed issue and error on display. After further testing found no wiring failures or control issue in unit. Found error caused from how home is wired up to electrical system/secondary power generator that had switched off power temporarily. Instructed customer to keep eye on power supply and found u it could fully function as designed with no failures.
We serviced a
GE OVEN
Model JBP76GS1WW
Near Georgetown, Texas 78626
Lou
Job Details: 09/13/2022
"Arrived on site to inspect range oven door glass broken. Upon further inspection, I found the inner door glass cracked and broken. I removed the broken glass and vacuumed the sheds from the door and installed a new panel. Reassembled the door and placed it back on the unit. Unit is operating as designed. Job completed."
We serviced a
LG DRYER
Model DLEX2650W
Near Georgetown, Texas 78633
Lou
Job Details: 09/13/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main PCP board and tested. At first, the unit failed to come on. I checked voltage at the terminal block and got 121V from L1 to L2: 121V from red to neutral and no voltage from black to neutral. Then after approximately 2 minutes, the unit was showing 243V from L1 to L2 and operated as designed. I recommended that the customer have the breaker checked. No lint observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QHX00
Near Georgetown, Texas 78628
Lou
Job Details: 09/13/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the evap motor failure, I removed and replaced the motor and blades and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Georgetown, Texas 78628
Lou
Job Details: 09/13/2022
"Arrived on site to inspect refrigerator not dispensing water properly. Upon further inspection, I tested the water dispenser and found the water dispensing slowly. I removed the filter and retested and got the same results. I disconnected the water line at the inlet valve and tested water flow and found the valve had failed. removed and replaced the inlet valve and retested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ00
Near Waco, Texas 76708
Jonathan M
Job Details: 09/13/2022
"Arrived on site for an ice machine that is not producing ice. Inspected unit and work area. Confirm the customers complaint and ran the unit through diagnostics. Found that the fill valve would not let any water through even when the filter was removed. Replaced the inlet water valve and tested the unit. The unit began to work and operate as designed.
We serviced a
KITCHENAID OVEN
Model KEBC208KSS04
Near Austin, Texas 78730
Leonardo
Job Details: 09/13/2022
arrived on site to test unit for lower oven not heating. Test unit and found and tod and maybe bad control board.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ1
Near Leander, Texas 78641
Vincent
Job Details: 09/13/2022
Arrived on site for dishwasher not turning on. Inspected unit and work area. CX stated no power to dishwasher. Verified outlet to dishwasher was correct. Inspected junction box on dishwasher and observed loose wire connections. Secured loose wire connections and verified unit was receiving 120VAC. Ran unit through diagnostics and found no issues with components. Unit is working as designed. No leaks were observed during service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, Texas 78641
Vincent
Job Details: 09/13/2022
"Arrived on site for refrigerator, inspected unit and work area. Gained access dryer and recovered the system and access the compressor and RC evaporator unbraced the joints and replaced them with the new parts and braced. Verified my work and then vacuumed the sealed system and then charged it with R134. Reassembled unit and tested. Also found a rust spot at the back of the refrigerator that can cause all types of issues in the future the CX is aware that refunds cant be issued. Explained to CX unit would start to cool back up within 24hrs. No leaks where observed during service.
We serviced a
FRIGIDAIRE DISHWASHER
Model FBD2400KB10B
Near Leander, Texas 78641
Vincent
Job Details: 09/13/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint was unit not draining. Tested unit and verified and found it draining as designed. CX explained that when they removed the filter screen water was sitting at the bottom, I explained to CX that it was normal to have some water at the bottom. Unit is operating as designed, no leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW00
Near Taylor, Texas 76574
Cliff
Job Details: 09/13/2022
Arrived on site to diagnose a freezer that is not cooling properly. Found control not cycling defrost but heater activates in diagnostics. Replaced control and tested unit. Found all is functioning properly at this time. Customer to thaw unit for 24 hrs and has signed waiver.
We serviced a
GE RANGE
Model JB640SP1SS
Near Copperas Cove, Texas 76522
Tyler
Job Details: 09/13/2022
Arrived on site for range with front right burner not functioning. Upon arrival confirmed issue. Found cause of smell and failure was faulty wiring as well as broken element. Unit showed signs of previous splicing repair to wiring that had melted and wires wire clipped to far back to safely repair. Found harness after speaking with SR about part availability. Due to wiring failure unit cant be reliably repaired and will need replacement. Need findings reported. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHB03
Near Leander, Texas 78641
Gerry C
Job Details: 09/13/2022
"Arrived on site to inspect refrigerator. Found the diffuser frozen and inoperable. After replacing the diffuser I ran the unit through diagnostics and it operated as designed. No leaks found during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY
Near Leander, Texas 78641
Gerry C
Job Details: 09/13/2022
Arrived to instal previously diagnosed and ordered part. I removed and replaced the smart valve assembly and tested. I found no signs of leaks after the replacement. Operation test good.
We serviced a
LG DRYER
Model DLG7301WE
Near Georgetown, Texas 78628
Gerry C
Job Details: 09/13/2022
"Arrived to inspect airflow error code. Both the electronic vent tester and manual card stock method showed a very high to nearly complete restriction of airflow when the vent tube was connected. The unit operated as designed without the venting connected. I advised the CX of my findings and that they will need to have the vent cap and associated venting within the structure inspected for restriction. No gas leaks detected during service.
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Austin, Texas 78703
Joe Z
Job Details: 09/13/2022
"Arrived onsite for E1 F3 ERROR CODE . Upon arrival ran diagnostics and got error codes F3-E1 water level system error, F8-E3 over flow condition, F9-E1 long drain, Found drain pump making louder than normal sound. Also found standing water in bellow and taking too long to drain. Bellow was completely clogged with debris. Cleared debris and all water drains correctly.No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL FRIDGE
Model n/a
Near Elgin, Texas 78621
Matthew
Job Details: 09/13/2022
Arrived onsite for refrigerator ice maker not making ice. Upon arrival inspected unit. Found multiple appliances in home affected by lightning strike. Found ice maker motor fried. Ran diagnostics test and confirmed issues. Unit will need ice maker replaced. Customer will be contacting home insurance . Will contact office if moving forward.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Temple, Texas 76502
Tyler
Job Details: 09/12/2022
Arrived on site for dryer not heating correctly and catching lint of both sides of screen. Upon arrival confirmed issue. Found clog in venting exiting home as well as a failed cutoff stat. Replaced cutoff and instruct customer steps needed for dryer vent cleaning. Dryer functioning as designed. Call complete.; ordrng 1 W10900067 (W10900067(from truck stock dont order))
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Killeen, Texas 76542
Tyler
Job Details: 09/12/2022
Arrived on site for washer not completing cycles correctly or showing correct time displays on ui panel. Upon arrival confirmed complaint. Found no errors in diagnostics but did confirmed ui control was displaying incorrect time slots on each cycle. Rescheduled customer to complete repairs with new ui control; ordrng 1 W11316623 (Ui control (white))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, Texas 78738
Justin
Job Details: 09/12/2022
"Arrived on site for a refrigerator not cooling in the refrigerator compartment. I checked temps and found the FC at 13?F and the RC at 60?F. Upon further inspection I found about an inch of ice/frost build up on the evap cover. I tested airflow components and found all working as designed. However, the damper was abnormally loud. I then gained access to the control and ohmd out the thermistors. I found the RC read 3.44k and the FC read 13.35k. The FC is significantly low indicating a bad FC thermistor. We will need to return to install the damper and thermistor once the customer lets the ice thaw. I advised the customer to keep the cooling off for at least 48 hours and to put towels down.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Austin, Texas 78725
Joe Z
Job Details: 09/12/2022
Arrived onsite to install previously diagnosed parts. Installed dual valve and water now reaches ice maker. Need to order left door hinge found that unit is not closing properly. ordrng 1 W10878115 (Left hinge)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Bastrop, Texas 78602
Joe Z
Job Details: 09/12/2022
"Arrived onsite for Right front burner keeps igniting, clicking, left front burner not igniting at all.. upon arrival test unit. All 4 burners are operating correctly. Customer showed me a video of issue. The left front gas valve intermittently stays stuck and causes ignitors to operate continuously whether unit is on or off. Need to replace front left valve. Orderingvalve. ; ordrng 1 W10597157 (Left front gas valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, Texas 78717
Paul
Job Details: 09/12/2022
"Arrived onsite to inspect refrigerator making noise. I listened to a recording the customer had and found that noise is coming from the fill valves chattering.. The customer does not have high pressure coming out of the dispenser. The in house water pressure does not appear to be excessive. I could not duplicate the issue at this time. The customer stated the noise happens sometimes when they are not using the water dispenser. I questioned the customer and found out the noise will last about 6 seconds when this happens. I explained this would be happening when the icemaker fills with water. I called techline and spoke with Rich SR# 7734561317. Rich advised changing the filter head. Will need to check the exact pressure coming from the wall upon return. Ordering water pressure tester, WPW10394053 HOUSING, W11293381 harness, W11512399 valve, WPW10341320 dual valve, Tool Pressure tester, W10786952 pressure regulator, and 8212547RP water tube.; ordrng 1 WPW10394053 (Housing) and 1 W11293381 (Harness) and 1 W11512399 (Valve) and 1 WPW10341320 (Dual valve) and 1 Tool (Water pressure test kit) and 1 W10786952 (Pressure regulator) and 1 8212547RP (Water tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJW00
Near Round Rock, Texas 78664
Cliff
Job Details: 09/12/2022
"Arrived on site to replace previously ordered parts for refrigerator. No couplings sent for this job, and there is aluminum tubing that requires lokrings. Replaced inverter for compressor and noted heat transfer significantly improved to condenser and compressor functionality improved. Advised customer to monitor unit for 12-24 hrs. Office to follow up with customer for possible return needed.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Georgetown, Texas 78626
Maurice R
Job Details: 09/12/2022
Arrived onsite for water under unit. On inspection found water spots on the left front panel right below the fabric dispenser. Water was coming out of the right corner of the fabric dispenser. I but a level on unit in it was heavily tilted forward. I leveled the unit out. I tilted the unit back in found oil splattered all over the sides and on the motor. Ordering gear case. Office to reschedule with customer.No leaks detected after service.; ordrng 1 W11449841 (Gear case) and 1 W11260238 (Rotor motor) and 1 W10734521 (Slider) and 1 W10006494 (Spring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM0A
Near Austin, Texas 78723
Matthew
Job Details: 09/12/2022
Fridge in apartment #2052. Arrived onsite for refrigerator not dispensing ice. Tested unit and found failed auger motor. Replaced motor and tested. Unit is now dispensing ice. Customer also complained about door off balance and rubbing on freezer door. Also not allowing doors to close properly creating a bad seal and warm air migration. Inspected fridge for and found failed door. Needs door and ordering hinge. ; ordrng 1 LW11110272 (RC door) and 1 W11223753 (Badge) and 1 W11505710 (Hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, Texas 78723
Matthew
Job Details: 09/12/2022
"Arrived onsite for refrigerator freezing up in freezer section. Unit located in Third floor garage storage. Tested unit and unit heater is functioning. Unit having defrost issues. Ordering Control, UI, thermistor. Heater does come on. Office to reschedule ; ordrng 1 W11546609 (Control) and 1 W11203289 (UI) and 1 W11546681 (Evaporator harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Temple, Texas 76504
Jonathan M
Job Details: 09/12/2022
"Arrived on site for a refrigerator that is leaking from the water dispenser. Inspected unit and work area. Confirm the customers complaint and the customer advised that this water drip edge started right after they had to replace the filter. I tested the unit with and without a water filter and still had the same result of the water dispenser dripping to 210 times after attempting to dispense water. Customer advised that after it drips, it does not continue to drip continually. Spoke to CS and was advised the issue would most likely be with the housing but to return with the quick connects and water tubes just in case. Ordering parts and the customer requested that we return in October due to several trips that he has planned. Will have office contact the customer for return date due to limited customer scheduling.; ordrng 1 WPW10279882 (Inlet filter tube) and 1 WPW10279884 (Outlet filter tube) and 1 WPW10394053 (Housing) and 1 WPW10334458 (Quick connect 1/4 to 5/16) and 1 WP2300868 (Quick connect 5/16 to 5/16) and 1 WP2198677 (Quick connect 1/4 to 1/4)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ09
Near Gatesville, Texas 76528
Jonathan M
Job Details: 09/12/2022
"Arrived onsite for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the issue is with dispensing ice. Did confirm the customers complaint and found the impeller stripped on the motor. Ordering the motor, separator, impeller, spacer, and Jennifer gasket in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WPW10309864 (Separator) and 1 WP67006341 (Damper gasket) and 1 W11310391 (Auger motor) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller)"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS3
Near Crawford, Texas 76638
Jonathan M
Job Details: 09/12/2022
Arrived on site for a range that has a broken glass. Inspected unit and work area. The customer advised of the outer glass was the issue as it appeared that something had hit it from the outside. Did confirm the customers complaint and am ordering the outer glass for repair. The office will need to contact the customer about our return date due to an out of stock and PSP item.; ordrng 1 WPW10634271 (Outer glass)
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Horseshoe Bay, Texas 78657
Kimo
Job Details: 09/12/2022
Arrived onsite for dishwasher that will continuously run. Upon inspection I found that the unit would not respond to my inputs though there was power at the wall. I am ordering console and control. Office to reschedule. ; ordrng 1 W11403919 (CONSOLE) and 1 W11225084 (CNTRL-ELEC)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, Texas 78746
Luis
Job Details: 09/12/2022
"arrived on site. Found filter stuck in housing,broken latch in housing ordering new housing. ; ordrng 1 WPW10394053 (Filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, Texas 78747
Andrey
Job Details: 09/12/2022
"Arrived on site to test unit for no cool, tested unit found FC evap completely frozen over, defrost system fail, will need control, control UI, evaporator harness with thermistor, ordering parts office to reschedule ; ordrng 1 W11567495 (Control) and 2 W10316760 (Thermistor kit)s and 1 W11567938 (Control UI) and 1 W11566475 (Evaporator harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Taylor, Texas 76574
Cliff
Job Details: 09/12/2022
"Arrived on site to replace previously ordered parts for washer. Upon inspecting unit found model# incorrect on w/o and wrong pump ordered. Ordering correct pump; ordrng 1 W11399437 (Pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Georgetown, Texas 78628
Maurice R
Job Details: 09/12/2022
Arrived onsite for dishwasher with water leak .on inspection found water in the water sensor tray. Found the front right leg was bent in made it difficult to remove water sensor. Removed the unit from cabinet in found the insulation was soaked on the right back of unit. Ran the unit in diagnostics mode and the pump was making a grinding noise. Open the unit up found that the spray arm never moved during test. Then saw a stream of water come out of the right back corner about 6 in up. Told CX that the unit is out of service unit we replace the tub.Water was detected during service. Office to reschedule with CX Error message during diagnostics.F8E4 F9E2 FAE2; ordrng 1 W11409866 (SS tub) and 1 W11158115 (Tub shield blanket) and 1 W11460945 (Pump assembly kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near San Marcos, Texas 78666
Andrew
Job Details: 09/12/2022
Arrived on site to caulk unit for excessive gaps between linear and cabinet and possible rail issue. Found FC temp at 22 upon arrival and set to 0. Compressor pulling 2.6 amps and hot. Didnt find gaps to be an issue as they were minor. Sealed with silicone anyway. Had door shut for over 1hr and been taking temps. Cant get FC temp slow 30 degrees(attached photo to pics). Customer stated unit has been plugged in the whole time and what we got is what it is. Recommend replacing compressor(r600a). Office to reschedule. Needing 2 hrs and SS tech. Ordering R600a/SS repair. ; ordrng 1 R600a/SSrepair (R600a/SSrepair) and 1 WPW10120827 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Marble Falls, Texas 78654
Lou
Job Details: 09/12/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the right RC door switch and tested. Unit is operating as designed. The customer wanted the downdraft venthood filters ordered but the filters ordered were incorrect and the filters needed are out of stock. The customer mentioned that the oven fan was making a loud noise. I turned the unit on and immediately the lower blower began to make a rattling noise. I am ordering the upper and lower blower and office to schedule return service. No water leaks observed during service.; ordrng 1 WPW10016550 (Lower Blower motor) and 1 WP4455334 (Upper blower motor)"
We serviced a
ELECTROLUX DRYER
Model EIMED55IMB0
Near Marble Falls, Texas 78654
Lou
Job Details: 09/12/2022
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a loud electrical grinding noise. I disassembled the unit and retested and found the motor windings is whats making the noise. Also found the rollers need to be replaced. I am ordering the motor and blower assembly, CNOTE-LSO and will return with the rollers, belt and idler assembly. Unit will need to be cleaned upon return; ordrng 1 134690800 (Blower assembly) and 1 5304529782 (Motor) and 1 CNOTE (LSO)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Marble Falls, Texas 78654
Lou
Job Details: 09/12/2022
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit with the door open and the switch closed and found the element not illuminating at the back left corner. I disassembled the unit and removed the element and found the coils broken. Also found the drive belt badly fraying and the rollers needed to be replaced. I am ordering the element, dryer repair kit, belt and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 09/19/22. Unit left unplugged for safety reasons and unit will be cleaned upon return service.; ordrng 1 661570V (Belt) and 1 WP3387747 (Element) and 1 4392067 (Dryer repair kit) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, Texas 78738
Justin
Job Details: 09/12/2022
"Arrived on site for a refrigerator with water not dispensing and no ice production. On arrival the customer stated the water dispenser has been acting up for about a year. They found that sometimes the water will dispense and sometimes t wont. Over time it has gotten worse and worse to where it almost doesnt dispense at all anymore. They have also had extremely slow ice production since they have owned the unit. I test the unit and was able to replicate the issue. I found the water coming out of the dispenser had extremely high pressure. I checked the water pressure and found it at 105-110 psi, and per the SP W11394954A that may cause intermittent no water. I informed the customer that we will need to install the regulator valve and if additional issues persist we may need to adjust valve in the actual unit. I I am ordering the parts and the office will reschedule.ordrng 1 W10786952 (PRV) and 1 8212547RP (Water Line)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, Texas 78757
Joe Z
Job Details: 09/12/2022
"Arrived onsite for ICE BUILD UP BEHIND THE DELI DRAWERS. ALSO MAKING A LOUD GRINDING NOISE . Upon arrival and found lot of ice on Evaporator cover and been housing and evaporator. Spoke with SW and recommended replacement of thermistors, fan scroll housing, UI, control, and thermistors. Tried to pull cover off but there is too much movement with evaporator. Do not want to risk bending or fracturing evaporator.There is too much ice to continue repair at this time, instructed customer to thaw unit 48 hr before we return.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS
Near Horseshoe Bay, Texas 78657
Kimo
Job Details: 09/12/2022
"Arrived onsite for refrigerator that has frost buildup in freezer section and the the light was not working properly,Upon inspection I found that there was no ice buildup on the evaporator, I check that the door switch was working properly and found that it was. I check the freezer doe gasket and found that it was sealed up fine. I check the freezer door sliders and found that the were operating smooth and was pulling the door shut with enough force to crate a good seal. Upon further inspection I found that the refrigerator section had moisture/ condensation in it and also on the Mullion, I found that there was a torn door gasket that was causing this issue Job complete ; ordrng 1 W10830162 (GASKET-FIP)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNXS0
Near Horseshoe Bay, Texas 78657
Kimo
Job Details: 09/12/2022
"Arrived onsite for a ice machine that has no power. Upon inspection I found a solid 120v at the wall. I gained access to the main control and found that there was power there as well the transformer felt a little hot I put everything back together and attempted to put unit into diagnostics mode and found that it would not respond to inputs the ui could be going out. I am ordering 1x ui, transformer, and returning with the control just in case. ordrng 1 WP2310139 (TRANSFORMR) and 1 WPW10282116 (Ui)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS0
Near Briarcliff, Texas 78669
Justin
Job Details: 09/12/2022
"Arrived on site for a dishwasher not getting water. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and could hear the motor making a loud abnormal noise, but not working. This indicates a bad sump and motor. I installed the new sump and test the unit. I ran a diagnostics cycle and found the sump with a significant leak on the seal. Due to this I am ordering another sump to install ordrng 1 WPW10605057 (Sump & Motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Georgetown, Texas 78626
Cliff
Job Details: 09/12/2022
Arrived on site to diagnose a refrigerator that was not cooling properly. Found top of coil frozen over but fans and defrost system fully functional. Advised customer that door may not have fully closed causing the issue. No further repairs needed and no leaks were found at time of service. If issue reoccurs ui and hv control will be needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austin, Texas 78753
Luis
Job Details: 09/12/2022
Arrived on site for water leaking. Diagnosed a defective filter head replaced filter head tested water dispenser no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Marble Falls, Texas 78654
Lou
Job Details: 09/12/2022
"Arrived on site to inspect refrigerator with frost building up on evap cover. Upon further inspection, I found frost on the evap cover. I placed my flashlight at the bottom the FC section and closed the door and found an air gap. I found the same with the RC section. I placed a straight edge on the mullion at the bottom of the unit and found the mullion bows inward mat the bottom (photos). I contacted techline and advised of my findings and provided a photo. Andrew from techline provided SR#7734566329 and advised someone would be in contact with the customer in approximately 48 hours with a resolution. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Granite Shoals, Texas 78654
Lou
Job Details: 09/12/2022
"Arrived on site to inspect refrigerator filter issues. Upon further inspection, the customer advised that when the ice maker calls for water, the filter will blow out of the filter head. I found the customer had a towel under the filter head and was wet. I tested the water dispenser and it operated as designed. I tested the ice maker and it harvested and filled as designed. Due to the amount of water on the underside of the filter head cover and on the top of the filter head, I removed and replaced the filter head and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Copperas Cove, Texas 76522
Tyler
Job Details: 09/12/2022
Arrived on site for dishwasher showing f8E4 error and allowing no unit functions. Upon arrival confirmed issue but found no other errors. Upon further testing found lots of suds in tub. Found no leaks from any hardware and element was correct style needed and showed no leak failures. Found over sidings leading to overfilling and triggering of error code. Cleared suds issue and instructed customer on findings and steps going forward with proper soap/cleaning usage. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Killeen, Texas 76542
Tyler
Job Details: 09/12/2022
Arrived on site for washer tripping breaker and not fully spinning cloths out all they way. Upon arrival confirmed issue but found no errors in diagnostics. After further testing I found drain motor as cause of failure and ohming at 22ohms. Ran tests and confirmed drain pump over heating and resistance increasing. Replaced pump and found no leaks and unit functioning as designed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH01
Near Austin, Texas 78725
Matthew
Job Details: 09/12/2022
"Arrived onsite to replace previously diagnosed parts. Replaced compressor, access valve, and UV dryer. Recovered system, pulled vacuum and held. Charged 5oz. Pressure steady. Unit began cooling. Advised customer to monitor temperature with bottle of water in the freezer. Customer will monitor. Job complete"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Austin, Texas 78757
Luis
Job Details: 09/12/2022
"Arrived on site for freezing in fresh food section. Removed evaporator cover good frost formation on evaporator,replaced evaporator thermistor,fresh food thermistor and control."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near New Braunfels, Texas 78130
Andrew
Job Details: 09/12/2022
"Arrived on site to test unit for burnt harness. Found L2 on power cord was burnt. Replaced harness and control as a precautionary, also installed new connection on L2. Tested unit, unit working as designed. Job complete. SR#7734363039"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, Texas 78722
Joe Z
Job Details: 09/12/2022
"Arrived onsite for WATER/ICE MAKER NOT WORKING PROPERLY. Upon arrival test water dispenser. Valve energizes , but no water to dispenser. Found water line pinched from filter head to valve. Secured water line and test unit. Water dispenser now operates as designed. Ran forced harvest on ice maker and unit fill correctly. No leaks present at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS03
Near Dripping Springs, Texas 78620
Andrey
Job Details: 09/12/2022
"Arrived on site to test unit for frost buildup in FC, tested unit found gasket sealing properly, but a lot of frozen moisture droplets in FC, inspected drain tube and found not on, hot air penetration from drain tube causing Frost buildup in FC, used silicone to seal in the air gap, advised customer to monitor and if issue still persists, give us a call, unit is running properly, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Dripping Springs, Texas 78620
Andrey
Job Details: 09/12/2022
"Arrived on site to test unit for vibration noise, tested unit found noise coming from back, was able to mimic noise with customer present, noise is coming from wiring harness vibrating against inverter box and condenser tube vibrating against metal cover plate, secured harness away from inverter box and added rubber pad on the metal cover were condenser line is touching, noise is now gone, advised customer to monitor if noise returns to call us back , unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Temple, Texas 76502
Jonathan M
Job Details: 09/12/2022
"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Confirm the customers complaint and ran it through diagnostics. Found all tests passed with the icebox fan, ice level sensor, and a harvest. Ran unit through icemaker error codes and found an E5 (timed ice making) indicating a failed thermistor. Replaced the icemaker intestine the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Pflugerville, Texas 78660
Wesley
Job Details: 09/12/2022
Arrived onsite for clothes taking multiple cycles to dry and found unit was clogged with down from new towels. Repaired by clearing duct clog. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Temple, Texas 76504
Jonathan M
Job Details: 09/12/2022
Arrived on site for a dishwasher that has no power. Inspected unit and work area. Did confirm the customers complaint and check voltage underneath the unit. Disconnected the connector for the power cord and plug the unit back in to the wall. Found 123 V from the cord between line one and neutral. Unplug the power cord and reconnected the connector for the cord onto the machine and plugging it back in. The unit began to illuminate and operate as designed. Ran the unit for an auto test in the unit ran as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, Texas 78626
Cliff
Job Details: 09/12/2022
Arrived on site to diagnose a dishwasher that is not starting. Found ui malfunctioning and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Georgetown, Texas 78633
Maurice R
Job Details: 09/12/2022
Arrived on site for burner not igniting. On inspection the center burner was not igniting ever time. The caps were not centered on the burners. I center all the caps. The Center burner is igniting ever time now. No gas leaks detected during time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near New Braunfels, Texas 78130
Andrew
Job Details: 09/12/2022
Arrived on site to test unit for leaking from left corner. Found no evidence or signs of any leaks. Took door apart and everything was dry and no water marks present indicating leak. Ran multiple diagnostics and unable to replicate. Did however find a rubber piece caught underneath lower spray arm. Advised customer to periodically check for obstructions as a seized wash arm could cause a leak. Job complete.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near New Braunfels, Texas 78130
Andrew
Job Details: 09/12/2022
"Arrived on site to test unit for loud vibration sound when cooling fan engages. Found fan was missing mounting screws and tapping against cabinet. Replaced fan and placed sound pads on all possible points of contact. Installed self tapping screws. Tested unit, unit working as designed. Customer satisfied with improvement. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Manor, Texas 78653
Matthew
Job Details: 09/12/2022
"Arrived onsite for refrigerator ice maker not making ice properly, only chunks of ice. Upon arrival inspected unit. Found block of ice present in tray. Ice maker not completing cycle, defective. Also found weeping valve. Replaced Defective ice maker and valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Manor, Texas 78653
Matthew
Job Details: 09/12/2022
"Arrived onsite to replace previously diagnosed parts. Latch mechanism is functioning. Replaced gearcase, cam, belt and shield. Calibrated and tested unit. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Austin, Texas 78717
Paul
Job Details: 09/12/2022
Arrived onsite to install previously diagnosed and ordered parts. I found that the drain pan needed to have permagum added to seal the drain pan to the drain. I installed the shims on the drain pan to flatten the drain pan. I checked the drain hose at the bottom of the unit and it was sealing properly. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, Texas 78723
Matthew
Job Details: 09/12/2022
Arrived onsite for frigid lights not illuminating. Upon arrival inspected unit. Found failed switch. Replaced switch and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Austin, Texas 78751
Matthew
Job Details: 09/12/2022
"Arrived onsite for unit giving same error code from last repair. Confirmed Error code F6E1. Called tech line for assistance due to tech lines previous recommendations not correcting issues. Spoke to tech line and found unit overheating due to external ventilation blockage. Provided SR#7734448572. Poor air flow will have to be addressed. Tech line instructed fo further repairs until customer followed vent cleaning instructions. Customer will monitor after cleaning. If symptoms persist recommended returning to contact tech line having the console, control and vent tester on hand. Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Austin, Texas 78727
Wesley
Job Details: 09/12/2022
SR# 7734562777 Chris arrived onsite to test microwave not heating evenly. Turntable is working and water is boiling in 2 minutes. No damage to the wave guide covers or unusual noises. Techline agrees unit is set up properly and operating within specifications.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, Texas 78727
Wesley
Job Details: 09/12/2022
Arrived onsite and fulfilled the special project heater replacement. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Horseshoe Bay, Texas 78657
Kimo
Job Details: 09/12/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new ui and tested unit and found unit operating as designed job complete. No leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Lago Vista, Texas 78645
Vincent
Job Details: 09/12/2022
Arrived on site to install previously diagnosed parts. Replaced the RC evaporator and compressor and vacuumed the system. I then charged the system and it was starting to cool. Advised CX to give it 24hrs to cool specs. O leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Gatesville, Texas 76528
Jonathan M
Job Details: 09/12/2022
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Did confirm the customers complaint and checked pressures. Found the high side above 160 psi in the low side at -7 psi. Equalize pressure and pressures equalized at 35 psi on both sides. Spoke to CS and was advised to vacuum down the unit and recharge the unit due to no issues with leaks. Ran the unit under a vacuum for 20 minutes and found pressures holding. Charged up the system and found the system cooling and operating as designed. Advise the customer to keep an eye on the unit over the next 30 days. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Robinson, Texas 76706
Jonathan M
Job Details: 09/12/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the air tower and added both silicones around the edges of the cabinet depending on the placement. Advise the customer to allow their silicone to cure and to call back if any other issues persist. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lago Vista, Texas 78645
Vincent
Job Details: 09/12/2022
Arrived on site to install previously diagnosed parts. Installed new sump and no motor. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS2
Near Leander, Texas 78641
Vincent
Job Details: 09/12/2022
"Arrived on site for microwave, inspected unit and work area. Installed new control and found melted wires. Fixed the wires and tested, unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Round Rock, Texas 78665
Vincent
Job Details: 09/12/2022
Arrived on site for dryer not drying clothes. Inspected dryer and work area. Dryer is heating and cycling as expected. Found dryer exhaust hose pinched. Vent tested dryer with and without exhaust hose. Dryer vent test passed with exhaust hose unattached. Repositioned dryer and exhaust hose correctly. Informed CX that the dryer exhaust would need to be cleaned and should not be used until exhaust is cleaned.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Horseshoe Bay, Texas 78657
Kimo
Job Details: 09/12/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new console and temp sensor in the lower oven and performed a temp tested and found unit within specs. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, Texas 78717
Paul
Job Details: 09/12/2022
Arrived onsite for a dishwasher with a broken dispenser. I found the dispenser door broken. I replaced the dispenser. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, Texas 78717
Paul
Job Details: 09/12/2022
Arrived onsite for a dryer not allowing any selections after turning it on. I found the control panel with all icons lighting up and staying illuminated when powered on. I replaced the control panel and tested the unit. All functions are working as designed. Tenant stated the dryer was not drying correctly. I tested the vent and the temp finding all good. I adjusted the feet to get the clothing to tumble correctly and hit the moisture sensors. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, Texas 78717
Paul
Job Details: 09/12/2022
Apt 1102. Arrived onsite for a dryer not starting. I found the start switch not closing. I replaced the start switch and tested the dryer. All is working as designed. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model KFGC506JSS00
Near Horseshoe Bay, Texas 78657
Kimo
Job Details: 09/12/2022
Arrived onsite to install previously diagnosed parts.upon arrival I installed 2 new orifices and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Smithville, Texas 78957
Joe Z
Job Details: 09/12/2022
Arrived onsite to install previously diagnosed parts. Installed latch. Test unit and unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Austin, Texas 78723
Matthew
Job Details: 09/12/2022
"Arrived onsite for washer giving error code and not proceeding through cycle properly. Upon arrival inspected unit and put in diagnostics. Recorded 7/1(x2), 7/7 error codes. Ran auto test and failed on agitating and spin, errored out. Inspected underneath unit and found failed capacitor. Replaced capacitor and tested. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Marble Falls, Texas 78654
Lou
Job Details: 09/12/2022
"Arrived on site to inspect dishwasher not level/flush. Upon further inspection, I found the left mounting bracket sticking out from the cabinet. The piece on the bracket is removable and so I removed it and tested the unit. Unit is operating as designed and the mounting bracket is flush with the cabinet and no longer sticking out. No water leaks observed during service, job completed."
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS4
Near Marble Falls, Texas 78654
Lou
Job Details: 09/12/2022
"Arrived on site to inspect venthood not level. Upon further inspection, I found the venthood chimney and hood tilted to the left (photos). I took several photos of the issue and advised the customer that they would need to speak to their builder in regards to getting the unit corrected. I spoke to the builder and advised of the situation who advised that they may have been the ones to install the unit and not the manufacturer installer, but wasnt sure. I advised the customer that the builder should be in contact with them soon. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Hutto, Texas 78634
Cliff
Job Details: 09/12/2022
Arrived on site to replace previously ordered parts for dryer. Replaced control and tested unit. Found all is functioning properly at this time.