"Arrived on site for customer complaint of broken light socket, I replaced lamp assembly, unit tested good.

"Arrived onsite for washer not spinning clothes all the way out. Upon arrival found unit with wet clothes and some standing water in tub. Noticed that the lid was not closed all the way. Closed lid and unit began to drain and spin. Canceled cycle. Put unit in diagnostics and found stored error code F5E2 lid lock fault, F8E1 long/ no fill. Unit is out doors exposed to the element. Improper flooring and drainage conditions. Drain line is also backed up. Lid does close with second effort due to debris from the elements clogging latch. Unit is functioning but lacking proper conditions. Conditions may limit the lifespan of components. Job complete"

"Arrived on site to replace convection element, after replacing, unit tested good.

"Arrived on site for customer complaint of unit not heating, found failed heating element, I replaced element, unit tested good."

"Arrived on site to inspect unit for not spinning when cycling, upon inspection found the unit was cycling normally but couldnt lock and spin. Tested latch and found it failed. Replaced latch and all functions returned. Complete"

Arrived on site for spray arm being broken. I inspected the unit and work area. I found the 2nd level spray arm has fallen off. I inspected the plastic coupler and found it misshapen. I am ordering the spray arm assembly. The office will reschedule when we have an eta on the parts.; ordrng 1 W11545334 (2nd level spray arm assembly)

Arrived on site to diagnose a washer that is not cycling properly. Found inner basket seized on driveshaft preventing unit from agitating.

"Arrived onsite for washer stuck in drain cycle. Upon arrival unit was unplugged. Plugged unit in and drain pump kicked on. Canceled unit and did stop pump. Put unit in diagnostics and four error code for off balance load. Cleared code and tested. Ran auto test and passed without error. Filled unit and activated drain pump and unit draining properly. Reset and calibrated unit. Could not duplicate any issues. Unit is functioning properly. If symptoms persist and off balance load occurs again. Recommend returning with suspension rods, control and pump. Job complete"

"Arrived on site for dryer over heating and smoking. I inspected the unit and work area. I gained access to the heater and found the case covered in lint. I cleared the lint from the unit. I tested the heating element, thermistors, fuse and cutoff. I found all in good working order. I ran the unit a timed dry. I watched the heating element and confirmed it is cycling on and off. I spoke with the customer about my findings.Job complete."

Arrived on site for drain keeps running . Did 5 second reset with start button . Ran diagnostics for long or no fill error . Ran test valves are working properly and unit is draining . Unit did not agitate at all. also making funny noises in spin . Replaced cam and actuator. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete.; ordrng 1 W10913953 (Actuator) and 1 W10721967 (Splutch and cam)

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested. The unit valve, recirculating pump, reservoir drain pump all operated a designed. The grid cutter is showing good voltage. When I tested the compressor/condenser fan, they operated as designed, but when I tested the hot gas valve, refrigerant blew out of the unit from the top right back corner. I advised the customer that the unit needs a sealed system repair consisting of compressor, drier, access valve, and evaporator. I will return with all prescreened parts an office to schedule return service. ; ordrng 1 WPW10605286 (Compressor kit) and 1 W10843121 (NON UV DRIER) and 1 W11506635 (Access valve) and 1 WPW10218037 (Evaporator) and 1 WPW10534030 (Hot gas valve) and 1 CNOTE (3 hour job)"

"Arrived on site to install previous diagnosed parts. Removed loud condenser fan and installed new. Added more sounds pads to condenser. Powered unit on and tested operation. All tested good, no water leaks detected during service."

Arrived onsite for upper blower fan not functioning. Upon arrival put unit in diagnostics and found no stored error codes. Ran diagnostics test on components and both fans are working. Ran a normal bake function at 350 degrees and upper fan did energize. After canceling bake the fan remained on for cool down period. Notified customer that Without fan functioning the unit will cutoff as to not risk overheating. Unit is functioning properly. Job complete.

"Arrived on site and inspected unit for squeaking noise. Ran unit through diagnostics and during spin cycle the unit made schreeching noise. Found oil leaking underneath from Gearcase. Replaced gearcase, cam, belt, and actuator."

"Arrived on site for cooling complaint in fresh food section. Ran diagnostics thermistor passed,ran fan test weak air flow,ran defrost heater in fresh food compartment,heater powered on,changed defrost setting to basic. Defrost setting will now happen every 8 hrs compressor run time to prevent ice build up on evaporator and preventing ice from blocking air flow."

Arrived on site for unit with F8E4 code. Tested unit and found water in drip pan from installation. Cleared water. Tested unit.Unit tested good. Job complete

"Arrived on site for washer not spinning . Ran diagnostics, no error codes . Unit passed diagnostics. Customer commented on the noise when agitating, thought it was too quiet . Instructed normal. Noise . No water leaks detected at time of service. Job complete ."

"Arrived on site for Freezer is frosting over and melting on items in freezer. ice maker - Ice is coming out crushed and also has been coming out in several pieces stuck together. COOLING-PRODUCING FROST/ICE, ICE MAKER-UNKNOWN ISSUE WITH ICE MAKER. Upon arrival no frost was found in freezer. Inspected evaporator cover and it looked good. Customer stated frost and ice had accumulated on the left side rail. Tested freezer door to ensure it was opening and closing properly and it was. Showed customer the importance of opening and closing the freezer door from the center of the handle and not the left or right side of the handle to prevent putting strain on the rails. Explained most times frost and ice in these areas is caused by a bad seal from the gasket. Inspected freezer door gasket and it was getting a good seal. Told customer the freezer was more than likely left open for a period of time and allowed frost and ice to accumulate over the rail and door cavity. Once it went into defrost mode the ice and frost all melted away. Checked ice bin and it was completely full of ice. Tested ice and water dispenser and they are working as designed. Checked temps at UI and fridge and freezer are both set to recommended. Asked customer to dump ice bin once a month to prevent ice from clumping and creating blocks. Showed customer how to reset filter at UI once theyve replaced it by selecting options, reset filter, and confirm. Fridge cooling as designed. No repair needed. Job completed."

"On site for dishwasher not draining and not drying. Confirmed complaint. Ran diag cycle, no errors, and confirmed operation of heating element. Found drain hose routed around the outside of back feet and twisted causing slow draining. Replaced drain hoses and routed correctly between back feet to prevent any kinks. Ran another diag cycle. No leaks after repairs. Informed customer about using rinse aid. It takes about 90 washes using rinse aid to coat plastic tub of unit and helps water runoff dishes to aid in the drying cycle. For the odor, I added citric acid granules and started heavy hi temp wash. Also, found unit wasnt installed with outer tub sound insulation (which is included in the parts breakdown. Advised customer to contact builder of home (new build) for the issue and wrote down insulation part number in leave behind. Unit functioning as designed. Call complete."

Arrived onsite and replaced dryer cord that had shorted to ground with new cord provided by customer. Did not need new block to repair. All else checks good. ; O-emld tckt

"Arrived on site and inspected dryer and found noise while running, added foil tape between motor mount and base but after reassembling issue is still present. Will need to bring back all possible parts to address issue; ordrng 1 W11481730 (Bracket) and 1 W11086656 (Motor) and 1 WPW10211911 (Housing) and 1 W10837240 (Bracket) and 1 W11373810 (Seal) and 1 6soundpads"

Arrived on site for SHAKES AND HARD VIBRATES DURING SPIN CYCLE - EVEN THE HOSES ARE SHAKING - NO ERROR CODES OR MSGS. Placed in diagnostics and no error codes came on. Placed in high speed spin and it spun as designed. Placed in agitation and it agitated as designed. Inspected actuator and it was engaged into the splutch correctly. Went over loading instructions with customer. She stated she loaded a comforter by wrapping it around instead of a loose heap. I recommended any comforters be taken to the cleaners or loading the comforter with towels in loose heaps to see if the washer can take her size comforter. Recommended researching the different cycles based on the clothes shes washing. She stated she tried looking online but didnt see all the cycles listed that her washer has. Washer working as designed. Job completed.

Arrived on site to diagnose range that had one knob that would not turn. Found valve seized and not moving.Shut off gas and replaced valve. Turned gas back on and tested. Verified unit is lighting as designed with no further issues.

"Arrived on site for customer complaint of unit not starting, found broken door switch, I replaced switch, unit tested good.

Arrived on site for dryer not heating. I inspected the unit and work area. I found the heating element broken. I replaced the heating element. I reassembled the unit and tested it. The unit is working as designed.

"Arrived on site and found tub is warped outward in the middle and door opens past level, due to age and plastic frame warping. Dishwasher structure is failing due to age. No water leaking yet.

"Arrived on site and found freezer not cooling. Exposed evaporator and found no frost, took picture. Checked compressor and found it starting up and then kicking off after 4 seconds. Will need to install new start device before sealed system. Part listed as relay is the start device. ; O-emld tckt"

"Arrived on site to install previously diagnosed and ordered part. Due to the upper oven ignitor failure, I removed and replaced the bake ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to diagnose refrigerator not cooling properly in the rc and fc, I gained access to the unit and found that the thermistors are in proper range, I put the unit into service diagnostics and ran test 4 for the rc and fc fans as well as the baffle, I found that the baffle is operating properly as designed as well as the rc fan, the fc fan is not operating at all and is not blocked by ice.; ordrng 1 W11249952 (fc evap motor)"

Arrived on site to install previously diagnosed part. Removed sump and motor and installed new sump and motor. Ran through diagnostics and cleared error codes. Ran through diagnostics and tested good. No leaks detected. Job completed.

"Arrived on site to replace door and cooktop, after replacing, unit tested good."

Arrived on site to diagnose a dryer that will not turn on. Found cutoff t-stat open preventing unit from operating. T-stat kit will need to be replaced to complete repairs. ordrng 1 LA-1053 (Cutoff kit)

Arrived on site to install previously diagnosed part. Captured missing model and serial number for quick pics. Removed console and installed new console. Called WIFI support and they walked us through connecting. Found that SAID code and MAC address were both missing when pulling up the prompt to list them. Today is our second trip to the home. The first trip we only diagnosed the oven. The console I replaced today is the only part thats been replaced during both visits. WIFI support recommended I call WP tech line to report these findings. Spoke to David with tech line and reported findings. David had me open up the original console UI I removed to look for a specific number. This specific number he requested was nowhere inside the original UI console. David read me the disclaimer.

"Arrived on site for oven not heating. Tested unit and found burner and ignitor need to be replaced.

Arrived on site for control not working. Tested unit and found lights blinking rapidly. Found short in console.

Arrived on site to install previously diagnosed part. Removed failed actuator. Installed new actuator. Ran diagnostics spin then agitate. Washer working as designed. Job completed.

Arrived onsite for the light not working underneath the unit.

"Arrived on site for unit not washing. Tested unit for not washing and found wash motor failure by not circulating water. Replaced sump and motor. Tested unit,and unit worked good. No leaks present at this time. Job complete"

"Arrived on site to inspect cooktop flames. Upon further inspection, the customer advised that the front left burner flame isnt correct. I found the burner cap not seated correctly on the burner head causing the flame to shoot out on one side. I corrected the cap and retested and it is operating as designed. After testing all burners, I found the four outer burner flames were too high on the low setting. I adjusted the flames and retested and unit is operating as designed. I made recommendations for use & care. No gas leaks detected during service, job completed."

"Arrived on site. Installed updated control kit,cleaned drain tube in freezer checked water flow good,installed 2 light bulbs in fresh food section. Power cycled u it compressor and fans powered on.

"Arrived on site. Diagnosed a defective defrost thermistor and fan scroll,installed a new thermistor secured thermistor to correct location on suction line using foil tape and a zip tie,installed a new fan scroll,changed defrost setting to basic. ; used 1 W10316760 (Thermistor) from stock"

Arrived onsite and replaced the main harness for shoring problem. Advised customer on problem. All checks good and unit is now operating as designed.

"Arrived on site ,replaced motor and blower wheel. Used noise kit . Unit is now sounding much quieter . No lint build up at time of service. Job complete"

Arrived onsite and found unit running but not heating. Found failed magnetron. Replaced mag cap and diode. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site for water not draining. Tested unit for water not draining, removed drain hose and found disposal knock out was not removed. Removed knockout from disposal and reinstalled drain hose. Tested unit and unit tested good. No leaks present at this time. Job complete"

Arrived onsite for unit console glitched and unresponsive. Long reset did not correct issue.

"Arrived on site for a wall oven not reaching temps or not being the correct temp. Upon arrival the customer stated that the one year inspector had read the temps and found them to be off. I preheat the unit and took the average temps of several swings and found them good. I put the unit into diagnostics mode and found no stored error codes. The unit is working as designed. I walked the customer through how the heat fluctuates on the unit, and the average of the highs and lows are what the true temp is. Call complete."

Arrived on site for oven light staying on and the oven not heating past 100 degrees. I inspected the unit and work area. I found the door latch not engaging when the door is closed. I gained access to the latch and found the micro switch loose. I replaced the latch and reassembled the unit. It is now working as designed. Job complete.

"Arrived on site to test unit for popping noise and burning smell, tested unit found L2 wasnt attached Or came loose, called tech line SR#7732085462, was advised to repair unit, cut burnt wiring and installed butt connection, secured wires properly, tested unit, unit working as designed,job complete"

"Arrived on site to inspect unit for not spinning out clothes, upon inspection found the unit was working normally but the customer still had issues with damp clothes. Spoke with Paul and found the overload codes. Instructed customer on proper use. Complete"

"Arrived on site to inspect unit for not heating due to error codes, upon inspection found the error codes for a shorted keypad. Replaced control and found no issues. Complete"

Arrived on site for unit making too much ice. Diagnosed a defective icemaker replaced icemaker assembly power cycled unit icemaker ran through a harvest and filled with water no leaks.; used 1 W10882923 (Icemaker) from stock

"Arrived on site for no ice. Ran diagnostics freezer evaporator fan powered on,good air flow,ice box fan not powering on diagnosed unit will need a new fan assembly. ; ordrng 1 W11394920 (Cover) and 1 W11204566 (Harness) and 1 W11407678 (Fan) and 1 W11333076 (Control)"

"Arrived on site for thin ice. Ran diagnostics weak water flow to reservoir with filter installed or removed diagnosed a defective water valve,replaced valve ran diagnostics good strong water flow to reservoir.

Arrived onsite for knocking noise during spin cycle. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Ran high spin test and no issues. Customer stated happened one time while washing jeans. Checked suspension and suspension was good. Notified customer that it could have been an off balance load. Customer was able to do loads successfully with error after the incident. Instructed customer on loading and cycle selections. Job complete

Arrived on site to diagnose a dishwasher that is not draining. Found faulty check valve in drain line and replaced that section of line. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.

Arrived onsite for unit making noise. Tested the unit and heard noise. Upon further inspection. Found that the gear case was bad and replaced the cam. Tested the unit. No noise has returned at this time. Job complete

"Arrived on site to replace cooktop, inspected cooktop, cooktop is in perfect condition, installed cooktop, customer is satisfied, took pictures of cooktop before and after installation. Customer and myself both inspected after installation and no scratches/damaged caused by installation. No leaks detected. Job complete."

Arrived on site and found Control panel chimes are very faint. A new control panel will be needed to correct issue.; ordrng 1 W11413566 (Control panel)

"Arrived on site to replace damaged harness and control, after replacing parts, unit tested good."

Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.

Arrived on site to inspect unit for issues drying. Upon inspection found the moisture bars shorted due to excess lint. Removed lint and tested. Complete

Arrived on site to inspect unit for not igniting normally and causing gas smell. Upon inspection found the unit without any gas smell or anything that would make me believe that a gas leak was present. Spoke with Customer and found gas company found the same thing. Complete

"Arrived on site to diagnose dryer not heating, upon arrival I put the unit into a timed dry at high heat and found the unit is operating properly as designed with poor airflow, i advised the front desk that they would need to clean out the vent leading to outside. Job complete."

Arrived onsite for unit making noise during operation. Took the top off and spin the drum by hand and could get the noise to start. Put the top back on. Ran the unit with a comforter inside the unit. And the noise was not present during operation. Let customer know that if it continues to record it on her phone to show us if we return. No issues at this time. Job complete

"Arrived on site for a washing machine not spinning. Upon arrival the customer stated that they would run a cycle and they will often get an oversuds error code and cannot clear it. They also found sometimes their clothes come out soaking wet still. I put the unit into diagnostics mode and found stored error codes F7E7 for motor unable to reach RPM, F0E2 for oversuds, F2E1 for stuck key, and F7E6 for motor circuit open. I then ran a diagnostics cycle and it ran through as designed. I individually activated the spin and agitate. Both ran as designed. I found the customer using good HE soap and utilizing the auto soap dispenser. I checked the pressure hose for any obstructions and found none. I called techline and spoke to Austin and received SR# 7732114099. Austin walked me through lowering the amount of soap that is dispensed. We found it was at its highest setting.

"Arrived on site for a washing machine not spinning. Upon arrival the customer stated that the unit would also continue to fill all the way to the top of the tub. I put the unit into diagnostics mode and found stored error codes F2E1 for stuck key, F7E1 for basket speed fault, and F7E6 for motor fault. I checked voltage at the wall and found it good. I then ran a diagnostics cycle and found the unit would not spin or agitate. I gained access to the control and checked voltage to the motor. I found the motor getting a good 120V. I could hear the motor energize, but I could not see it move. I inspected the harness and found it in good shape. This indicates a faulty motor. I am ordering the motor to replace. Office to reschedule.; ordrng 1 W10890624 (Motor)"

"Arrived on site to inspect unit for not allowing coins back out of the coin drop, upon inspection found the quarters was jammed into slot causing issues, cleared quarters and tested.Complete"

"Arrived on site for, replaced gearcase and washplate screw . Ran diagnostics found actuator not switching and cap tested bad . Replaced cap and actuator. Ran calibration and diagnostics wash tests. All checked normal. No water leaks detected at time of service. Jon complete"

Arrived on site for a washing machine that?s making sounds during operation. Inspected unit and work area. Ran unit through diagnostics and found an F5 E2 (lid lock fault) error code. Tested the unit and manual diagnostics and found the unit were not registering the lid being closed. The unit will need a new lid lock assembly prior to any further testing due to the lid not being able to be locked. Ordering latch and rescheduled customer ; ordrng 1 W10861642 (latch)

Arrived on site to inspect unit for a scratch on console. Upon inspection found the scratch and replaced console per whirlpool. Customer was satisfied. Complete

"Arrived on site to replace vent blower. Replaced vent blower,tested unit and unit test good. Job complete"

"Arrived on site for keypad not working . Tested unit for keypad not working. Found F2EO, did hard Reset to the unit and tested both ovens, both ovens heated up to 350. Unit test good. Job complete"

Arrived on site to inspect unit for not closing due to a missing strike. Upon inspection found the units strike missing completely. Replaced strike and tested fully. Customer was satisfied. Complete

"Arrived on site to inspect unit for not staying on due to a electrical issue. Upon inspection found the unit turning on and off when the upper control box was moved, couldnt find loose connections, ordering control box. Office to reschedule ; ordrng 1 W10135899 (Control)"

"Arrived on site to inspect unit for not filling. Upon inspection found the valve was clogged with sediment in solenoid, replaced valve and tested the unit. All functions returned. Complete"

"Arrived on site to inspect unit for not illuminating delivery drawer, upon inspection found the units module out causing the issues, replaced module with parts sent to customer. All functions returned.Complete"

Arrived on site to install new insulation into the range. I gained access to the insulation and replaced it with new.Job complete.

Arrived on site to diagnose a refrigerator that is not producing ice. Found temp in icebox at 9 and adjusted temp setting to compensate. Advised customer to monitor ice production for 24 hrs.

Arrived onsite for wall oven with temperatures out of range. Upon inspection I verified good resistance for the sensor. I tested the unit in preheat and it is working as designed. No repairs needed at this time. Job complete.

"Arrived on site for fridge not cooling properly. I inspected the unit and work area. I found the evaporator covered in ice. I tested the fan, heater, and bimetal. All tested good.

"Arrived onsite for dryer making shaking and vibration noises when in use. Upon arrival tested unit and noise was apparent. Disassembled unit and found rollers worn as well as Idler pulley. Replace rollers and pulley and tested. Unit is now functioning properly, no noise at this time. Job complete"

"Arrived on site and found dryer is not heating, prescreen parts were for a Samsung dryer. Will need to re-order.; ordrng 1 WPW10222771 (Heater assembly) and 1 WP35001092 (Thermostat) and 1 WP35001193 (Bracket) and 1 WP35001191 (Thermistor) and 1 WP35001087 (Thermostat) and 1 WP35001153 (Control)"

Arrived on call for complaint of some buttons not responding. Confirm that the buttons are not working. Customer also wanted to see if vent could be improved. Vent issue is cause from location of vent in kitchen floor it has the stove frame blocking part of vent. Fir button issue will need to replace panel.

Arrived on call for complaint of lights not working. Confirm the control working properly will need modules replaced more than 2 are out. ; ordrng 4 W11239944 (Module)s

"Arrived on site for washer not dispensing fabric softener. Inspected unit and work area. Performed diagnostics mode and tested inlet valve operation and found working. Found control not sending voltage to hot and cold at same time to dispense fabric softener. Found unit in home made pedestal and will require 2nd tech to gain access to control. . Office to schedule return.; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)"

"Arrived on site and found air gap in gasket at upper right corner, took picture. Found food boxes in freezer sticking out further than shelf, causing door to not close properly. Reorganized shelves and repositioned food items to correct issue. Used heat gun to reset gasket. Door now closing and sealing properly. Informed customer that food items cannot stick out passed the shelves, or issue will keep happening. Job complete."

Arrived on site to install new door for refrigerator. Upon inspecting new door found upper left corner not shaped properly and door needs to be reordered. Office to set return appointment and customer is aware of extended wait for doors; ordrng 1 W11390070 (Door)

Arrived onsite and found communication error.Replaced console and ordering valve to complete. ; ordrng 1 W11165546 (Valve)

"Arrived on site for washer leaking. Inspected unit and work area. Performed diagnostics mode and tested operation. Found unit leaking from inlet valve. Will need to replace valve assembly to repair.Removed failed valve installed new. Performed diagnostics mode and tested all components. All tested good, no water leaks detected during service."

Arrived on call for complaint of leaks. Checked the bellow for damage and found it to be in good condition. Traced leak to the dispenser. Washer is level dispenser not spraying properly allowing water to run out front and down the left side of door then drip on to floor on left side of washer. Will need to replace dispenser to correct issue. ; ordrng 1 W11465532 (Dispenser)

Arrived on site to inspect damaged cooktop. Confirmed the damage and replaced it. Job complete

"Arrived on site for ice forming in freezer and door issues. Adjusted hinge assembly doors even,found gap on right side of gasket on freezer section,remolded gasket checked door seal good."

Arrived on site to diagnose dishwasher that is leaking water. Ran unit and found good size leak from the diverter. Replaced sump and motor assembly to resolve leak. Retested and found leak is gone. Unit working as designed. Call complete.

Arrived back on site to install previously ordered terminal block. Added customers dryer cord he purchased and unit tested as designed. Job complete

"Arrived on site to test unit for fan not working, tested unit found fan motor was not getting any voltage, replaced control board, tested unit by heating water to 1 min, then heated water for 2 min, unit working as designed job complete"

"Arrived on site to test unit for stopping at rinse. Tested unit and found motor not engaging and water level not correct. Replaced control and capacitor, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site for a refrigerator that is intermittently leaking water from the icemaker causing ice to plump and turn into a sheet of ice. Inspected unit and work area. Found it been full of ice and no issues with the ice present. The customer advised that it?ll happen every couple of weeks where the unit will seemingly either overfill or leak from the icemaker causing this issue.

"Arrived on site to inspect unit for not making ice, upon inspection found the units motor shorted. Replaced motor and tested unit for functions. Icemaker filled and turned. Complete"