Service History 653

Near Austin, TX 78750
Tyler B.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived onsite for unit not making ice, removed bin, found motor stuck in 90*, replaced ice maker and tested good"
Near Austin, TX 78727
Tyler B.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Arrived back on site for evap motor replacement. Replaced and tested good. No running as it should.no leaks on site
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/15/2019
DISHWASHER FRIGIDAIRE FFCD2413US2A Arrived onsite for wheels and rails replacement. Replaced and tested good
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL ED5KVEXVQ00 "Arrived onsite for ice door repair, installed kit and tested good
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to inspect unit with foam insulation showing. Found at the top right corner of the fresh food section door had an overspray of foam insulation showing. Removed that foam. Water connections are dry.
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 11/15/2019
WASHER MAYTAG MVWB855DC3 Arrived on site for noisy operation. The customer showed me a video of the washer making a high-pitched squeal. Mr. customer and I watched the unit for approximately one hour. It made a short squeal one time but I could not determine where it was coming from. The customer will allow the machine to become more consistent before reporting issue again unless the noise just goes away. All water connections are dry
Near Georgetown, TX 78626
Thomas L.
Job Details: 11/15/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Removed and replaced dented door panel. See pictures of dent. All water connections are dry.
Near Georgetown, TX 78628
Thomas L.
Job Details: 11/15/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for unit that will not start. Inspected unit and found that to be the case. Found that the unit has no power coming to it. Customer will get that resolved so the dishwasher will work again. Water connections were all dry.
Near Georgetown, TX 78628
Thomas L.
Job Details: 11/15/2019
WASHER WHIRLPOOL MVWB835DW0 "Arrived on site for unit that will not lock the lid. Tested unit to find a malfunctioning lid latch assembly. Removed and replaced lid latch assembly. Washer now fills, washes, drains and spins properly. All the water connections are dry."
Near Austin, TX 78741
Scott
Job Details: 11/15/2019
WASHER WHIRLPOOL NTW4516FW2 "Arrived on site for dead washer . Found control dead . Outlet has power . Replaced control , ran calibration and diagnostics wash all checked normal . No water leaks detected at time of service . Job complete . Did recommend a customer getting a surge protector for the outlet."
Near Austin, TX 78749
Scott
Job Details: 11/15/2019
DRYER MAYTAG MEDC465HW0 "Arrived on site for dryer not stopping one door is open and no lights. Found door switch broken. Replaced switch, unit is now operating as normal. No lint buildup at time of service. Job complete"
Near Austin, TX 78751
Scott
Job Details: 11/15/2019
OVEN KITCHENAID KOSE500ESS02 "Arrived on site for UI and stuck keypad error codes . 2nd time out for same issue . Key pad non responsive . Replaced console UI control ( still covered) . Tested oven , all checks normal
Near Austin, TX 78749
Scott
Job Details: 11/15/2019
DRYER MAYTAG MEDX655DW1 "Arrived on site for burning smell . Found something had burned on grill of heater on bulk head . Checked blower housing and heater as well as thermostats and fuses , all checked clear and normal . What ever had burned is gone . Did inform customer that smell will go away . No lint build up at time of service . Job complete"
Near Austin, TX 78753
Scott
Job Details: 11/15/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site for unit not spinning out clothes . Ran diagnostics got basket speed fault . Unit did run diagnostics wash normal . Ran tach test and no basket turns on control . Tested actuator couldn’t find error . Replaced control and tach test again . Still not registering any RPMs. Replaced actuator reran tech test unit is now registering RPMs. Ran calibration and wash test . All checked normal . Job complete ,no water leaks detected at time of service ."
Near Seguin, TX 78155
Robert
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of ice maker not working correctly. Tested unit. Found that water hose to ice maker was partially froze. Dugout ice from hose. Tested unit. Unit test good. No leaks at this time. Job complete
Near New Braunfels, TX 78130
Robert
Job Details: 11/15/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on job for complaints of unit not starting. Tested unit. Found open thermal fuse and Hi-limit Tstat. Replaced both parts. Tested unit. Unit test good. Instructed customer to get vent checked. Job complete
Near New Braunfels, TX 78130
Robert
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on job for complaints of ice not dispensing. Tested unit found that cylinnoid was stuck. Made adjustments to cylinnoid. Tested unit. No leaks at this time. Unit test good. Job complete
Near Round Rock, TX 78681
Tyler B.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for unit making strange noises. Found noise to come from diffuser. Will need to return to complete repair ; ordrng 1 WPW10479155 (control)
Near Canyon Lake, TX 78133
Richard
Job Details: 11/15/2019
DRYER MAYTAG MEDC465HW0 "Arrived onsite for the dryer not heating properly, during testing we found the heating element working correctly, we inspected the lint trap and found blowback during testing, we advised the customer on correct cleaning of heat tube to prevent blowback. Complete"
Near New Braunfels, TX 78130
Robert
Job Details: 11/15/2019
MICROWAVE WHIRLPOOL WMH32519CW2 Arrived on job for to replace control-elec. replaced control elec. tested unit. Unit test good. Job complete
Near Canyon Lake, TX 78133
Richard
Job Details: 11/15/2019
WASHER ROPER RTW4516FW2 "Arrived onsite for the washer not working, upon diagnosis we found the error code for long fill, after testing both water valves we found the cold water valve had been damaged and clogged, replaced water valve and tested all functions which then worked correctly. Complete"
Near Austin, TX 78758
Tyler B.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRS325SDHB02 "Arrived onsite for unit to cooling unit was unplugged for days in able to diagnose, from tech on site seems to lost Freon, unit will need compressor and evaporator to complete repair, will return with evap motor spoke with MS on coverage ; ordrng 1 CNOTE (2HR) and 1 CNOTE (OFFICE RS) and 1 TJ90SF8404 and 1 W10507884 (compressor) and 1 WP2188823 (evaporator) and 1 WPW10143759 (dryer)"
Near Spring Branch, TX 78070
Richard
Job Details: 11/15/2019
OVEN GE PT7550EHES "Arrived onsite for the oven which had a broken front glass, we confirmed the glass was broken, we authorized through the office and replaced the glass. Complete"
Near Canyon Lake, TX 78133
Richard
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived onsite for the refrigerator lights dimming, upon inspection we found that the freezer LED was out, we replaced and tested the light module and found the lights popped back on. Complete"
Near Austin, TX 78753
Tyler B.
Job Details: 11/15/2019
DRYER WHIRLPOOL WGD7000DW2 "Arrived on site for unit Turing on and off by itself. Was able to duplicate during tests, unit will need control and authorization to complete ; ordrng 1 CNOTE (PART AUTHO ) and 1 WPW10691552 (cntrl-elec)"
Near Canyon Lake, TX 78133
Richard
Job Details: 11/15/2019
DRYER WHIRLPOOL WET4027HW0 "Arrived onsite for the dryer experiencing longer then normal drying time, upon inspection we found no airflow and working heating elements, we checked the blower motor suction without the tubes which worked correctly, we found a clogged vent tube in the wall, we then instructed the customer on clearing the wall vent tube. Complete"
Near Spring Branch, TX 78070
Richard
Job Details: 11/15/2019
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 "Arrived onsite for the refrigerator overlay unsticking, after cleaning and prepping the area we replaced the overlay. Complete"
Near Round Rock, TX 78665
Paul
Job Details: 11/15/2019
REFRIGERATOR MAYTAG MFX2876DRM00 "Arrived onsite for the freezer still not freezing and the door not shutting correctly. I found the lower right hand door connector not clipped in the bracket correctly causing the door to not seal and leak out the cold air. I corrected the door and tested the FC temp. I found the FC temperature dropping rapidly and got down to 5 degrees and was still dropping. Mr stated the unit had not made ice and I explained that was because of the FC temperature. I tested the ice maker and it had no errors, completed a harvest, and filled with water. The unit is working as designed. Call complete."
Near Austin, TX 78717
Paul
Job Details: 11/15/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher not draining or drying the dishes correctly. I checked stored error codes and found an F6E4. I confirmed what the previous tech found with low water pressure to the machine. I found no rinse aid in the dispenser and AI explained to the customer that you had to use rinse aid for the unit to dry and perform correctly. I found the unit draining properly. I called Nathan with Pulte Homes asking him to call me so I could go over this with him. Call complete.
Near Round Rock, TX 78681
Paul
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived onsite for the refrigerator still not making ice and the back wall of the freezer has frost on it. Ms stated the unit made ice fine until it started not freezing properly. I found frost on the evaporator cover. I put the unit in a forced defrost and the heater was not coming on. I removed the rear cover to check the wire harness and do an amp draw on the heater. When I clamped my meter on the wire the heater came on like it had a bad connection. I tightened the connections and retested. The heater worked as designed. I removed all the frost and ice. The unit is working as designed. Call complete.
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 11/15/2019
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for unit cooking improperly and wall getting too hot during self clean. Tested the temperatures and they were approximately 70° out of range. Will order control, sensor, and cooling fan for both issues.; ordrng 1 W11245567 (BLOWER)"
Near Pflugerville, TX 78660
Paul
Job Details: 11/15/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for the dishwasher not drying. I checked the unit for stored error codes and found none. I ran the diagnostics cycle to test the unit and it completed the cycle and worked as designed. I found the rinse aid side of the dispenser empty. I went over use and care instructions with the customer and explained that rinse aid had to be used for the machine to function properly. I also went over cleaning the filter correctly. Call complete.
Near Wimberley, TX 78676
Luis
Job Details: 11/15/2019
REFRIGERATOR GE PSB48LSRABV "Arrived on site for no cool. Removed compressor cover,powered unit off found weak hissing noise while unit shutting off traced noise to cap tub entering liner,found corrosion on liner,found cap tube broken in liner. Unit is unrepairable due to location of broken tube."
Near Austin, TX 78751
Scott
Job Details: 11/15/2019
DRYER WHIRLPOOL WGD9620HW0 "Arrived on site for unit making noise as well as touch screen going black periodically . Will return with motor ,wheel and pads . Ordering outer door ,control ,thermistor door UI HARNES . Please call to set return visit ; ordrng 1 W11310028 (HARNES DOOR UI) and 1 W11390031 (CONTROL) and 1 W11408171 (PANEL UI) and 1 WP8577274 (thermistor)"
Near Wimberley, TX 78676
Luis
Job Details: 11/15/2019
REFRIGERATOR FRIGIDAIRE LGHX2636TF "Arrived on site for noise complaint. Ran evaporator fan motor no odd noise,removed compressor cover found suction line vibrating against back cover,adjusted suction and process tubing away from cover"
Near Austin, TX 78749
Scott
Job Details: 11/15/2019
WASHER GE GTWN2800D1WW Arrived on site for washer stopping mid cycle . Talking to customer found unit is leaking into tub when not in use . Only issue . Ordering water valve . Return 11/19 . No water leaks detected outside of valve issue . ; ordrng 1 WH13X23974 (VALVE )
Near Austin, TX 78749
Luis
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRT318FZDM01 "Arrived on site for cooling issue. Diagnosed unit not defrosting,defrosted evaporator,replied defrost sensor and defrost control. Powered unit on checked air flow good.
Near Austin, TX 78749
Luis
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for freezing in fresh food. Removed damper cover,disconnected damper,powered unit on found air entering around damper and enclosure. Added sealer around housing and damper no air entering fresh food while damper door closed."
Near Leander, TX 78641
Lou
Job Details: 11/15/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to inspect dishwasher tracks. Upon further inspection, I found that both adjusters on the upper rack were broken. I removed and replaced both adjusters and stops and tested the rack and it operates as designed. No water leaks observed during service, job completed."
Near Austin, TX 78739
Scott
Job Details: 11/15/2019
DRYER MAYTAG MEDX655DW1 "Arrived on site ,replaced motor . Unit is still doing same thing . Ordering timer ,pts switch , motor . Return 11/19 . Please bump up on cancelation LF spot opens .; ordrng 1 279827 (motor!dryer) and 1 WPW10563095 (relay-pts) and 1 WPW10642928 (timer)"
Near Austin, TX 78744
Luis
Job Details: 11/15/2019
REFRIGERATOR LG LFXS28968S/00 "Arrived on site for filter issues. Found damaged water filter head causing filters to disconnect when engaged. Installed a new filter head,installed filter customer provided tested water dispenser unit working as designed"
Near Leander, TX 78641
Lou
Job Details: 11/15/2019
WASHER ELECTROLUX EIFLS60LT0 "arrived on site to inspect washer error messages. Upon further inspection, the customer advised that the unit will get to the rinse and spin modes of each selection ad then stop and the display will read “no water”. Customer had a load going when I arrived and when the cycle got to approximately 5 mins remaining the unit shut down and the display read no water. I placed the unit in diagnostics and tested the unit and at the end error code E11 appeared. I followed the tech sheet under test 1 and it read to replace the pressure switch. Removed and replaced the pressure switch and tested the unit in a fast wash and the unit operated as designed. No water leaks observed during service, job completed."
Near Seguin, TX 78155
Robert
Job Details: 11/15/2019
REFRIGERATOR AMANA ASI2575GRB01 Arrived on job for complaints of unit not cooling. Tested unit. Found sealed system failure. submited check list. Spoke to Erica.; ordrng 1 CNOTE (SEALED SYSTEM TECH) and 1 TJ90SF8404 (PROCESS TUBE) and 1 W10507884 (compressor) and 1 WP2188823 (evaporator) and 1 WPW10143759 (DYE DRYER)
Near Leander, TX 78641
Lou
Job Details: 11/15/2019
WASHER GE GTWN4250D1WS "arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing no error codes. When I got to the point of testing each mode, nothing happened, but the unit showed no error codes. I removed the front panel to expose the inner cavity and found the motor ground wire broken. I corrected the connector and reconnected the ground wire ad retested. Unit operated as designed. I tested the unit in the Spin/Drain mode and the unit operated as designed. Advised the customer of my findings and repairs. . No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Robert
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Customer canceled at the door
Near Austin, TX 78737
Leonardo
Job Details: 11/15/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to for bottom vent missing. Installed bottom vent test unit and unit test good job complete.
Near Leander, TX 78641
Lou
Job Details: 11/15/2019
OVEN KITCHENAID KEMS309BSS00 "arrived on site to inspect oven temps. Upon further inspection, using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. At preheat, my temp reading was 361. My next three readings were 366, 328, 378 for an average of 357 degrees. I advised the customer of my findings. Q
Near Austin, TX 78745
Leonardo
Job Details: 11/15/2019
RANGE WHIRLPOOL WFG540H0ES1 Arrived on site to test unit for oven not getting to temp. Test unit and found oven not igniting. Test unit and found wire to ignitor disconnected. Secured wire test unit and unit test good job complete.
Near Spring Branch, TX 78070
Richard
Job Details: 11/15/2019
REFRIGERATOR FRIGIDAIRE FFSS2615TE "Arrived onsite for the refrigerator making noise, upon inspection we listened to the customers recording of the noise and proceeded to diagnosis, upon diagnosis we found a clicking noise that seemed to be coming from the compressor start device, we informed the customer and ordered the new part. Office to reschedule ; ordrng 1 297259515 (controller) and 1 297286803 (capacitor-run)"
Near Austin, TX 78745
Leonardo
Job Details: 11/15/2019
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site to test unit for upper tracks falling. Replaced both tracks test unit and unit test good job complete. No leaks present at this time.
Near Austin, TX 78739
Leonardo
Job Details: 11/15/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for unit not starting. Test unit and found unit giving F2E2 ui not working. Replaced ui and control board test unit and unit test good no leaks present unit working as designed. Job complete.
Near Austin, TX 78745
Leonardo
Job Details: 11/15/2019
OVEN MAYTAG MEW7530AS01 Arrived on site to test unit for no power to unit. Test fuse and found bad fuse. Replaced fuse and not heat found bad tod. Replaced tod test unit and unit test good job complete.
Near Austin, TX 78737
Leonardo
Job Details: 11/15/2019
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to test unit for console not working correctly. Test unit and found stuck keypad. Replaced console test unit and unit test good job complete no leaks present at this time.
Near Austin, TX 78749
Leonardo
Job Details: 11/15/2019
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to test unit for unit not getting any water in. Test unit and found water line pinched. Secured water line test unit and unit test good job complete no leaks present at this time.
Near Kyle, TX 78640
Leonardo
Job Details: 11/15/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site to test unit for unit not heating. Test unit and found heating element working correctly. Found customer using rinse aid. Advised customer that plastic tubs don’t dry completely. Job complete.
Near Round Rock, TX 78664
Paul
Job Details: 11/15/2019
REFRIGERATOR LG LFX25991ST02 "Arrived onsite for the refrigerator with a no cool condition. I found the unit at room temperature with the compressor running and drawing 1.4 amps. The compressor has failed and needs to be replaced and the software updated. Ordering c-notes, compressor, jig, access fitting, and drier.; ordrng 1 ADH73150210 (DRIER ASSEMBLY) and 1 C-NOTES (2 HR JOB, OFFICE NEEDS TO RS THE CALL.) and 1 JIG (JIG) and 1 TCA38091801 (UNIVERSAL COMPRESSOR) and 1 TJ90SF8404 (ACCESS FITTING)"
Near Austin, TX 78729
Paul
Job Details: 11/15/2019
REFRIGERATOR KENMORE 106.5110311 "Arrived onsite for the refrigerator that’s not cooling properly. I found the compressor not pumping. I evacuated the system and replaced the compressor, drier, and installed a service valve on the compressor. I vacuumed he system and charged it with 5 oz’s of R134A. The unit is working as designed and has a good frost pattern on the coil. There were no water leaks present at the time of service. Call complete."
Near Austin, TX 78739
Leonardo
Job Details: 11/15/2019
DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site to replaced sump and motor. Replaced sump and motor test unit and unit still not washing. Test board and found bad board. Replaced control board test unit and unit test good no leaks present at this time job complete
Near Wimberley, TX 78676
Luis
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for cooling issue. Removed deli drawer found evaporator incased in ice,found broken tabs on evaporator cover,prev tech replaced harness assembly but not damaged cover. Ordering new cover and harness. Labor and harness will be covered due to same issue customer responsible for cover.
Near Wimberley, TX 78676
Kevin
Job Details: 11/15/2019
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found washer is not level but no saved error codes, ran all test on manual and it passed. Washer not level due to an uneven floor. Washer is in a detached building semi exposed. Ran test 51 and 52 and it completed properly. Discussed correct loading procedure with customer. No water leaks detected at time of service, job complete"
Near San Marcos, TX 78666
Kevin
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site and added lower hinge to bottom of door and reheated gasket and door is now closing properly. No water leaks from connections at time of service, job complete"
Near Kyle, TX 78640
Kevin
Job Details: 11/15/2019
DRYER AMANA NGD4655EW2 "Arrived on site and found coil valve has failed, after replacing all function has returned to dryer, no lint buildup in dryer at time of service, job complete"
Near Del Valle, TX 78617
Joseph C.
Job Details: 11/15/2019
DRYER MAYTAG MEDX655DW1 Arrived on site for “unit will not start” complaint. Inspected unit and found start button pushed through console. Refitted switch into console. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Austin, TX 78723
Joseph C.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for “not making ice” complaint. Per my previous diagnosis, removed and replaced inlet valve. Unit is performing as designed. No leaks detected, at time of service."
Near Cedar Park, TX 78613
Lou
Job Details: 11/15/2019
DISHWASHER LG LDT7797ST "arrived on site to install previously diagnosed and ordered part. Due to the unit not responding at previous service call, tech contacted lg Techline and they advised to replace the control panel. I removed and replaced the control panel and tested and the unit operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78723
Joseph C.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM12 "Arrived on site for “no ice production” complaint. Inspected unit and found ice maker to be faulty. Removed and replaced ice maker and manually filled ice maker. Unit is performing as designed. No leaks detected, at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "arrived on site to inspect refrigerator ice maker issues. Upon further inspection, customer advised that the ice maker is making ice, but it will not dispense. I tested the dispenser and a few cubes came out. When I removed the ice bin, I found that the auger motor yoke was stripped and not catching on the shaft of the motor allowing it to turn. I removed the ice box divider and attempted to remove the yoke and was unable to. I advised the customer of my findings. I’m ordering the divider, auger motor, yoke/expeller, spacer, and damper gasket and CNOTE-AUTHORIZATION, CNOTE-LSO PER CUSTOMER REQUEST. Schedule return service for 11/19/19. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (LSO) and 1 W11378860 (SPACER) and 1 WP63052-2 (impeller) and 1 WP67006341 (gasket) and 1 WPW10309864 (divider) and 1 WPW10309868 (motor)"
Near Del Valle, TX 78617
Joseph C.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRS322FDAM03 "Arrived on site for “not producing ice or water” complaint. Per my previous diagnosis, removed and replaced filter housing. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Cedar Park, TX 78613
Lou
Job Details: 11/15/2019
DISHWASHER KITCHENAID KDTE104ESS4 "arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the element badly rusting and the customer said he had a handyman tell him that the unit is leaking from the front element bracket. I placed the unit in diagnostics and once the unit began to wash, I found that water is leaking from the front bracket at the weld and also from the diverter housing on the sump assembly. The tub replacement is covered under warranty for parts/labor. Power to the unit was left off and all water was drained from the unit. I am ordering the tub and sump/motor assembly and office to schedule return service.; ordrng 1 CNOTE (LSO) and 1 WPW10681507 (tub-dishwr)"
Near Austin, TX 78705
Joseph C.
Job Details: 11/15/2019
WASHER MAYTAG MVWC565FW1 "Arri on site for “noisy operation” complaint. Per my previous diagnosis, removed and replaced gearcase, drive belt, actuator and cam. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Leander, TX 78641
Lou
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator water dispenser leaking. Upon further inspection, I found that the ice maker was not correctly installed and was sitting inside the ice bin. Once I removed the the ice bin and ice maker, I found that the water dispenser chute on the ice maker was broken which was allowing water to run into the ice bin and leak out of the ice dispenser. I attempted to reattach the chute but was unable to. I am ordering an ice maker and scheduled return service for 11/18/19. No water leaks observed during service and water source was turned off at the wall for safety. Customer not available to sign receipt ; ordrng 1 WPW10300022 (icemaker)"
Near Hutto, TX 78634
Jonathan
Job Details: 11/15/2019
DISHWASHER LG LDP6797ST "Arrived on site to install previous diagnostics part. Gained access to door latch. Removed failed latch and installed new. Tested all operations, all tested good. No water leaks present."
Near Georgetown, TX 78633
Jonathan
Job Details: 11/15/2019
WASHER MAYTAG MVWB765FW2 "Arrived on site to install previous diagnostics parts. Removed failed agitator and installed new. Performed diagnostic mode and ran calibration cycle. Ran automatic test mode. Found all functions working. Performed rapid wash and monitored unit agitating with water. All tested good, no water leaks detected."
Near Round Rock, TX 78665
Jonathan
Job Details: 11/15/2019
WASHER AMANA NTW4516FW2 "Arrived on site for washer to inspect washer. Performed diagnostics mode and checked fault codes, no faults. Ran automatic test cycle and monitored operation. Removed top and cleaned tub ring. Ran calibration cycle. All operations tested good, no water leaks detected.
Near Georgetown, TX 78626
Jonathan
Job Details: 11/15/2019
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for range having possibly gas leak. Performed diagnostics and tested cooktop burners and tested oven bake and broil while monitoring unit with gas sniffer. Checked incoming line and cooktop valves. Found no signs of gas leak. Spoke with customer on gas leak smell and signs of gas leak. All tested good, no gas leaks detected."
Near Burnet, TX 78611
James
Job Details: 11/15/2019
WASHER GE GTW460ASJ9WW Arrived on site and tested operation. I found fault for lid latch in memory. Tested latch in diagnostics and found the latch is not recognizing the lid as closed. Installed new latch and tested. Unit now functioning properly and no faults in memory. Job complete
Near Burnet, TX 78611
James
Job Details: 11/15/2019
OVEN WHIRLPOOL WOS72EC0HV01 Arrived on site and tested operation. I found unit gives f8e0 error when set to bake. Installed new blower and control. Tested operation and found unit working properly. Job complete
Near San Marcos, TX 78666
Kevin
Job Details: 11/15/2019
RANGE KITCHENAID KDRS463VSS03 "Arrived on site and inspected range and found terminal block has failed, took one picture. I will need to order a new terminal block and requested that customer purchased a new four prong plug. ; ordrng 1 Earlyorlateappointment (10:30-1 UNAVAILABLE) and 1 WP9761958 (block-term)"
Near Burnet, TX 78611
James
Job Details: 11/15/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and inspected unit. I found that the outer panel is damaged. Installed new. Unit not fully installed and not able to verify operation. Job complete
Near San Marcos, TX 78666
Kevin
Job Details: 11/15/2019
OVEN KITCHENAID KODE300ESS04 "Arrived on site and found display is not operating, interior oven lights are still operating. Reset connections for control panel and this has no effect. A new control panel will be needed as well as the correct Appliance managers spoke with SR, there are two in the oven and only one is shown in parts breakdown. Set Appliance managers into parts research.; ordrng 1 Appliancemanagerwithpowersupply (PARTS RESEARCH) and 1 Appliancemanagerwithoutpowersupply (PARTS RESEARCH) and 1 W11087457 (console)"
Near Kingsland, TX 78639
James
Job Details: 11/15/2019
MICROWAVE KITCHENAID KOCE500EBS07 Arrived on site and inspected convection fan. I found the mounting screws not tightened. Tightened screws and reassembled. Ran cycle at 350 degrees to test operation. Unit is no longer rattling and all functions test good. Job complete.
Near Burnet, TX 78611
James
Job Details: 11/15/2019
WASHER GE WCVH4800KWW Arrived on site and installed lower trim and cabinet doors. Job complete
Near Waco, TX 76706
Dylan T.
Job Details: 11/15/2019
WASHER WHIRLPOOL WTW4816FW2 Arrived on site customer complaint was unit made a noise one time ran unit can’t fined anything wrong all lines are dry
Near Waco, TX 76707
Dylan T.
Job Details: 11/15/2019
DRYER WHIRLPOOL MGDC465HW0 Arrived on site customer complaint was dryer was making a lot of noise pulled the back of the dryer pulled off the blower housing wheel found there was lot beads and stuff inside the dryer reassembled tested the unit everything else worked great
Near Wimberley, TX 78676
Kevin
Job Details: 11/15/2019
DRYER WHIRLPOOL WED99HEDW0 "Arrived on site and inspected dryer and found F4E1 saved. Currently dryer is operating but customer says it will stop working and be unresponsive for hours at a time. With no further error codes exact issue can’t be duplicated. Did not collect service fee could not give a definitive diagnosis."
Near Waco, TX 76707
Dylan T.
Job Details: 11/15/2019
REFRIGERATOR LG LSXS26326S.ASTCNA0 Arrived on site customer complaint was Fridge would not cool found it had a bad compressor removed all the old Freon out of the system remove the compressor installed new compressor back in the unit checked for leaks recharge the unit compressor had a heat load off The condenser when I left all lines are dry
Near San Marcos, TX 78666
Kevin
Job Details: 11/15/2019
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site and found when microwave is running blower fan is not operating. Will need to bring back Blower, control, mag, cap, diode to correct issue. Adjust installation bracket so it sets properly.; ordrng 1 W10892388 (motor-fan) and 1 W10892389 (cntrl-elec)"
Near Waco, TX 76710
Dylan T.
Job Details: 11/15/2019
WASHER WHIRLPOOL WTW8500DC5 Arrived on site customer complaint was washing machine was not spinning her clothes are good enough put it in test mode there was an error code in the system because The system is overloaded with clothes customer is not the happiest with the unit because it doesn’t wash her clothes good enough tell her she needs to do a cleaning because she also has soap residue on her clothes all lines are dry
Near Wimberley, TX 78676
Kevin
Job Details: 11/15/2019
DRYER MAYTAG MEDB765FC0 Arrived on site I found dryer is making a thumping noise during operation. Disassembled it and found a glue like substance dropped/smeared onto the drum. Removed most of it with a scraper and after reassembling noise has greatly improved but is still noticeable. Will need to order a new drum to correct issue.; ordrng 1 W10545923 (drum)
Near Waco, TX 76705
Dylan T.
Job Details: 11/15/2019
DRYER MAYTAG MEDX655DW1 Arrived on site customer complaint was dryer will not heat very well put my thermometer inside the dryer dryer got to 170° pull the dryer out pulled The vent hose off show the customer got to 225° with no problem customer did not wanna pay the trip charge
Near Austin, TX 78721
Joseph C.
Job Details: 11/15/2019
WASHER GE GTW460ASJ0WW "Arrived on site for “makes grinding noises, during cycles” complaint. Inspected unit and gearcase faulty and torn belt. Ordering new transmission and belt. Belt will need parts research and will need authorization, as well. No leaks detected, at time of service. Office to set return schedule.; ordrng 1 NEEDSAUTHORIZATION (NEED AUTHORIZATION ) and 1 PARTSRESEARCH (DRIVE BELT) and 1 WH38X27407 (platform trans asm k)"
Near Austin, TX 78758
David
Job Details: 11/15/2019
WASHER WHIRLPOOL WET4024HW0 Arrived on site to diagnose noisy washer and dryer unit. Spoke with foreman / contact on arrival. Was informed unit has been moved again and is not accessible. Will need to reschedule.
Near Pflugerville, TX 78660
David
Job Details: 11/15/2019
RANGE WHIRLPOOL WFG525S0HS1 "Arrived onsite to install previously diagnosed parts. Back left burner was proving to have an inconsistent flame. Attempted to make adjustments through the valve, but saw virtually no result. Replaced burner valve and retested. Was able to dial the flame back to normal. All is working as designed. Call complete."
Near Austin, TX 78757
David
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL KRFC704FSS01 "Arrived on site to install previously diagnosed parts. Gained access to filter housing. Removed old filter and replaced both housing and new filter. Used foil tape to resecure the heater To the filter housing. Reassembled RC and retested. Water is now coming at the speed and flow it should be. If this issue is to happen again the only other parts in the chain are the inlet valve and fitting. The water going to the house may also be incredibly hard, resulting in abnormally fast sediment buildup. Tap water seemed fine. No water leaks found at time of service. Call complete."
Near Austin, TX 78721
Joseph C.
Job Details: 11/15/2019
MICROWAVE WHIRLPOOL WMH31017AS4 "Arrived on site for “no lower light function” complaint. Per my previous diagnosis, removed and replaced control and power cord. Per talk with CS, customer not charged for control.
Near Austin, TX 78759
David
Job Details: 11/15/2019
OVEN WHIRLPOOL KEBS207BSS01 "Arrived on site to diagnose a wall oven with no power going to the control panel. Removed control,panel and performed diagnostics. Checked continuity on thermal fuse and found fuse open. Replaced thermal fuse. Retested unit and all is working as designed. Call complete.
Near Austin, TX 78759
David
Job Details: 11/15/2019
RANGE WHIRLPOOL GY396LXPS00 "Arrived on site to diagnose a range that the left front burner was not heating barely at all. On arrival the burner heated and glowed as normal, which customer said was not happening prior. After discussing possible causes we opted to proactively replace both the element and switch. Unfortunately with no model or serial received prior we did not have the correct parts. Unit is much older then the current parts. After discussing with the customer we opted to just collect the service fee today and hey will call in if issue repeats, but unit is working as designed at time of completion.
Near Round Rock, TX 78665
Jonathan
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for refrigerator not cooling. Customer stated that unit never has cooled and has burnt plastic smell. Opened freezer and had refrigerant smell. Performed diagnostics and powered unit on. Tested amp to compressor at .99. Found oil residue in evaporator drain pan. Called tech support and spoke with ED. He stated to order compress. Removed evaporator cover and found evaporator fan housing broken. inspected oil residue and found leaking oil at top evaporator ( see SD-QUICKPIC). Will need to replace seal system components. Office to schedule appointment when ETA is available. (Sr#7726390074). ; ordrng 1 ACCESVALVE (SEAL SYSTEM ACCESS VALVE) and 1 SEENOTE (OFFICE TO SCH) and 1 W10507884 (compressor) and 1 W11179385 (FILTER DRIER ) and 1 W11263195 (SCROLL HOUSING) and 1 WP2188823 (EVAPORATOR )
Near Round Rock, TX 78665
Jonathan
Job Details: 11/15/2019
DRYER AMANA NED4655EW1 Arrived on site for dryer making noise. Performed diagnostics and tested operation. Disassembled unit unit and found coin stuck in bearing and found part of ink pen stuck in blower housing. Found major lint buildup in assembly chute. Found bearing and guides wheels test good. Found unit will need to be clean and all lint removed. Removed lint chute and removed lint with shop vac brush. Removed all lint from inside of unit. Assembled unit and tested. All tested good. Spoke with customer on vent cleaning.
Near Austin, TX 78759
David
Job Details: 11/15/2019
WASHER WHIRLPOOL MAH5500BWW "arrived on site to diagnose a washer that was not draining fabric softener. Examined dispenser area and dish and found large amounts of softener / wax buildup and the siphon hole was completely filled and obstructed. Performed cleanout. Customer is going to need to run a few cycles to see if the issue is resolved. If it is not, and we must replace the dispenser valves we have to order a valve seal kit based on their tech sheet. Please order seal kit 12001929 if we have to come back and do the valve. Call complete."