Service History 653

Near Austin, TX 78723
Wesley
Job Details: 04/22/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite and found unit operating with failing control. Replaced control to correct system failure. All checks good. Unit is now operating as designed.
Near Leander, TX 78641
Lou
Job Details: 04/22/2020
WASHER WHIRLPOOL WTW5000DW3 "arrived on site to install previously diagnosed and ordered parts. Due to the lower harness and drain pump failure, I removed and replace the harness and drain pump and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Copperas Cove, TX 76522
Al
Job Details: 04/22/2020
WASHER WHIRLPOOL WTW8500DC0 "Arrived to inspect washer still leaking.Found the valve was failing when the unit was filling the tub, water would spray from the rear causing the leaking water.Removed and replaced it.Unit now works as designed.All water lines were dry at the time of service.Job complete"
Near Austin, TX 78750
Tyler B.
Job Details: 04/22/2020
COOKTOP JENN-AIR 89891 Arrived to inspect unit with noise after motor replaced.found mount fell off. Corrected and tested properly
Near Austin, TX 78758
Tyler B.
Job Details: 04/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived to install door, replaced and tested properly, door now sealing"
Near Temple, TX 76502
Jonathan M
Job Details: 04/22/2020
RANGE WHIRLPOOL WFE525S0HV1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced wire harness and terminal block and tested unit. Unit is working as designed. Call complete.
Near Harker Heights, TX 76548
Al
Job Details: 04/22/2020
MICROWAVE MAYTAG MMV4205DS0 Arrived to inspect microwave damage.Discovered the waveguide has a hole in the center and will need to be replaced.Job complete Left unit unplugged
Near Austin, TX 78734
David Z
Job Details: 04/22/2020
MICROWAVE WHIRLPOOL WMH76719CS1 "Arrived on site to install previously diagnosed parts to resolve no power issue to microwave. Found fuse blown, and top interlock loose and unresponsive. Replaced control interlock fuse. Retested unit and still not getting power at control.
Near , TX 78628
Lou
Job Details: 04/22/2020
DRYER WHIRLPOOL MED5630HW0 "arrived on site to inspect dryer not drying clothes. Upon further inspection, I opened the door and pressed the door switch closed and turned the unit on. I found the element illuminating in the back right vent. I found a large amount of lint in the lint chute/filter. Checked components and unit is good. Tested sensors and they are good. I serviced the washer and found it not spinning out the clothing and the clothing being too wet going into the dryer will cause them to not get dry on the 1st cycle. I recommended that the customer have someone check the dryer vents and if the unit continues to not dry to call the office. No lint observed at the end of service, job completed."
Near Austin, TX 78752
Jacob
Job Details: 04/22/2020
WASHER WHIRLPOOL WET4027HW0 Arrived onsite for knobs missing. Looked at unit. Found that knobs were missing. Replaced knobs. Tested unit. Unit test good. No leaks at this time.job complete
Near Austin, TX 78737
Kevin
Job Details: 04/22/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site and inspected cooktop and found left front valve is close to grommet and causing knob to drag. Disassembled cooktop and reposition fouls to allow for more clearance. After correction cooktop is now operating properly, job complete"
Near Liberty Hill, TX 78642
Lou
Job Details: 04/22/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to inspect dishwasher leaking water. Upon further inspection, I found water in the tub so I pressed cancel to engage the drain pump. I could hear the pump but there was very little water draining into the disposal. Pulled the unit out from the cabinet and found the drain hose badly crimped. I was able to get the hose reshaped and placed some flex seal on the hose to strengthen it until I could return and replace the hose. Tested the unit and it operated as designed with no leaks. I advised the customer of my findings and temporary repairs. I am ordering the 6ft drain hose and scheduled return service No water leaks observed during service; ordrng 1 8269144A (drain hose)"
Near Austin, TX 78751
Scott
Job Details: 04/22/2020
WASHER KENMORE 417.431422 Arrived on site . Found back bearing completely failed .. Job complete .
Near New Braunfels, TX 78132
Noah D
Job Details: 04/22/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site to install harness and extension per last visit, replaced extensions with no issues, replaced harness and repositioned thermistor. Tested for evaporator fan turning on and compressor. Job complete"
Near Copperas Cove, TX 76522
Al
Job Details: 04/22/2020
REFRIGERATOR FRIGIDAIRE LFHB2741PF9A Arrived to install previously ordered part.Replaced ice container assembly.Job complete
Near Hubbard, TX 76648
Jonathan M
Job Details: 04/22/2020
REFRIGERATOR FRIGIDAIRE FFSS2615TS0 Right on site for refrigerator that is not dispensing water or ice. Inspected unit and work area. Tested unit water dispenser and got no flow but heard the valve actuate. Replaced filter and tested u it. Unit still would not dispense. Replaced filter base and tested unit. Unit is now working as designed. Call complete.
Near Temple, TX 76502
Cliff
Job Details: 04/22/2020
WASHER MAYTAG MAV7600AWW Arrived on site to install lid switch for washer. Install part and found old lids which has damage timer assembly and now timer has blown Link in new switch. Both parts will need to be replaced at the same time to prevent electrical contamination. Office to set return date.; ordrng 1 WP22003499 (timer) and 1 WP22003804 (switch-lid)
Near Austin, TX 78723
Wesley
Job Details: 04/22/2020
OVEN WHIRLPOOL WOS51EC0HS00 Arrived onsite and found unit operating with glitching interface console panel. Replaced console. All checks good. Unit is now operating as designed.
Near Spicewood, TX 78669
Brandon
Job Details: 04/22/2020
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Arrived on site for customer complaint of ice/frost build up in freezer, found brackets were not allowing door to close, I replaced brackets, unit tested good.
Near Austin, TX 78717
Paul
Job Details: 04/22/2020
WASHER LG WM4070HVA Arrived on site. Customer had replaced bellow and could not get rear clamp installed. Installed clamp and found basket hanging. Tub spring is broken and needs to be replaced to complete repair.
Near Kingsland, TX 78639
James
Job Details: 04/22/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site and tested operation found hinges out of time and not auto closing. Also found wire harness disconnected at hinge. Reinstalled doors correctly. Plugged in harness tested operation. Unit test good. Job complete.
Near Copperas Cove, TX 76522
Al
Job Details: 04/22/2020
DISHWASHER GE GSD6100K03BB "Arrived to inspect dishwasher leaking and not washing.Found the unit has multiple failures.Found the circulation pump, main control board and touchpad and control panel are all defective.Customer advised she will contact a plumber for the mysterious leak repair.Ordering parts needed to complete the repair and authorization ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (RESEARCH ON PARTS AVAILABILITY ) and 1 WD21X10215 And 1 WD34X10956 (ESCUTCHEON FLAT ASM)"
Near Temple, TX 76502
Cliff
Job Details: 04/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDBE02 Arrived on site to diagnose a refrigerator that is producing ice cubes that are too thick. Found valve overfilling icemaker and icemaker assembly not timed properly. Both parts will need to be replaced to complete repairs; ordrng 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W11043013 (valve)
Near Liberty Hill, TX 78642
James
Job Details: 04/22/2020
WASHER MAYTAG MAV9557EWW Arrived on site and tested unit found unit making loud grinding noise during spin cycle. Checked the drain pump and found drain pump pulley had failed. Installed new drain pump assembly tested unit. Unit test good. Job complete.
Near Austin, TX 78703
Andy
Job Details: 04/22/2020
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site for dishwasher leaking and running a long time. Spoke with customer on unit running a long time and customer stated about 3 hours. Instructed customer that this is normal. Tested and inspected unit and found failed pump motor assembly leaking. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78723
Wesley
Job Details: 04/22/2020
REFRIGERATOR WHIRLPOOL MFI2570FEZ06 Arrived onsite and found unit operating frozen fill cup. Cleared ice. All checks good. Unit is now operating as designed.
Near Del Valle, TX 78617
Jacob
Job Details: 04/22/2020
DISHWASHER BOSCH SHE3AR56UC/07 Arrived onsite for unit not cleaning top dishes and not cleaning with jet dry correctly. Tested unit. Found that the top spray arm is not spraying correctly. Ordered parts. ; ordrng 1 00645038 (MICRO FILTER ) and 1 00645208 (DISPENSER ) and 1 00668347 (TUBE) and 1 00668385 (SPRAY ARM)
Near Bertram, TX 78605
James
Job Details: 04/22/2020
DRYER FRIGIDAIRE AEQB7000ES0 Arrived on site and tested operation found unit makin a loud squealing noise. Upon further inspection found rear bearing had failed. Installed new bearing kit. Tested unit. Unit test good job complete.
Near Austin, TX 78759
Tyler B.
Job Details: 04/22/2020
REFRIGERATOR WHIRLPOOL WRS312SNHM01 "Arrived to inspect unit not cooling in RF. Found ice built back up in fc duct to rc. Found issue to causing ice build up to be war peace in rc door gasket, took pic and attempted to buff out but was still not sealing. Unit will need rc door to repair ; ordrng 1 LW11259517 (dor-fip)"
Near Spicewood, TX 78669
Brandon
Job Details: 04/22/2020
WASHER KENMORE 796.4147321 "Arrived on site for customer complaint of unit walking and leaving stains on clothes. Found unit not leveled, I leveled unit, tested good. Instructed customer to clean with cleaning cycle.
Near Austin, TX 78702
Jacob
Job Details: 04/22/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for door unit not closing correctly. Tested unit. Right side hinge was broken. Replaced hinge. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78731
David Z
Job Details: 04/22/2020
MICROWAVE KITCHENAID KHMS2040WSS1 "Arrived on site to diagnose microwave that did not want to start. Was able to get unit to run by closing door hard. However once unit was running you could open the door and it won’t shut off. Replaced interlocks. Found upper interlock kit did not have a 3 wire switch. Attempted to swap customers switch over. Retested and unit is not engaging. Ordering W10269460 3 wire switch and retesting. Also ordering Screw for interlock since it fell apart on removal, 8169479. ; ordrng 1 8169479 (screw) and 1 W10269460 (switch)"
Near Bertram, TX 78605
James
Job Details: 04/22/2020
WASHER MAYTAG MVWX655DW1 Arrived on site and tested unit found multiple fault codes. Cleared fault codes and ran diagnostics found no more faults. Tested suspension found it failed. Installed new suspension. Tested operation and found unit working properly job complete.
Near Waco, TX 76705
Jonathan M
Job Details: 04/22/2020
ICE MACHINE WHIRLPOOL KUIS18NNTW0 Arrived onsite for ice making that’s making a grinding noise. Customer had unit unplugged for several days prior to service. Plugging it in and placed unit in a normal icemaking cycle and unit work as designed. I sat for 30 minutes trying to replicate the sound she was hearing and was unable to. I asked the customer to call back if the noise returned but asked her to take a video of what was happening when the noise was made so we could find the cause of the sound. Call complete.
Near Harker Heights, TX 76548
Al
Job Details: 04/22/2020
DISHWASHER FRIGIDAIRE PLD4555RFC0 Arrived to install previously ordered part.Removed and replaced the defective dispenser.Reassembled the unit now operates as designed.All water lines were dry at the time of service.Job complete
Near Salado, TX 76571
Cliff
Job Details: 04/22/2020
WASHER LG WM2277HB "Arrived on site to replace previously ordered parts. Replace shocks, router, stater, and valve. Was able to test unit at this time and found all sensor error when trying to perform diagnostics. Sensor will need to be replaced to complete repairs but shows unavailable. ; ordrng 1 6501FA2462E (BALL SENSOR (RESEARCH))"
Near Austin, TX 78731
David Z
Job Details: 04/22/2020
OVEN KITCHENAID KODE507EBL04 "Arrived on site to diagnose oven with upper screw loose in cavity. Found that the factory screw for a broil element bracket was loose and free twisting in the cavity. Only way to fix was to install a larger diameter screw. Put in a new screw and was able to verify it was tight. Customer told me that they heard a refrigerating rattle before when lower ovens was on as well. Ran both ovens at 350 - 400 degrees and could not duplicate sound. It’s likely it was rattling* the broil element bracket, especially when convect is used. All is now working as designed. Call complete."
Near Austin, TX 78717
Lou
Job Details: 04/22/2020
REFRIGERATOR IKEA ID3CHEXWS01 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=3 degrees and the ice box=1 degree. I found ice in the ice tray and the emitter/receiver is operating properly. Using m jumper wire, I jumped points T-H on the ice maker and at first, it didn’t work. After about 20 seconds, the IM began to harvest, but the heater was not coming on to heat up the cubes to dispense. After an additional 30 seconds, the heater came on and the IM continued to harvest but the motor was making a loud clicking noise. I found a block of ice under the IM tray at the front of the heater. Unit will need an ice maker. Also found where the ice door is torn and allowing warm air into the ice chute causing frost build under the ice bin. ice maker, ice door kit, dispenser arm and pin. I am ordering the ice maker, ice door kit, dispenser arm & pin & CNOTE-Office to schedule return service and CNOTE-LSO FOR TRAINING PURPOSES. No
Near Waco, TX 76712
Jonathan M
Job Details: 04/22/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Left on site for fridge raider that’s making a knocking sound. Inspected unit and work area. Customer advised that there were multiple sounds and showed me a couple videos of some of the sounds she was hearing one of which was the damper control. Replace damper control and tested unit unit is working as designed. Other sounds she showed me seem to be the compressor ramping up when it was trying to cool. I advised this was normal operation. Call complete.
Near Round Rock, TX 78664
Andy
Job Details: 04/22/2020
WASHER MAYTAG MVWB765FW3 Arrived on site for washer not draining. Tested and inspected unit and found failed drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78759
Tyler B.
Job Details: 04/22/2020
DRYER WHIRLPOOL WHD5090GW "Arrived to inspect unit shutting down while in use, was able to to duplicate symptoms found to b shortage in UI pausing and starting unit. Unit is missing model and serial tag. Open box purchase via Best Buy. Took pic of receipt but could not find serial number anywhere ; ordrng 1 CNOTE (RS) and 1 W11089031 and 1 W11091538 (console)"
Near Austin, TX 78738
Brandon
Job Details: 04/22/2020
VENTHOOD KITCHENAID KXU8036YSS1 "Arrived on site for customer complaint of lights not working, found faulty switch, I replaced switch, unit tested good."
Near Buda, TX 78610
Jacob
Job Details: 04/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for unit dripping water from dispenser. Tested unit. Upon investment. Found that the hose running to the water dispenser had a pin size hole, causing the water to leak. Replaced hose. Tested unit. Unit test good. No leaks at this time. Job complete"
Near Austin, TX 78705
Wesley
Job Details: 04/22/2020
DRYER WHIRLPOOL WED87HEDC0 Arrived onsite and found lint vent grate to have become mismolded preventing trap from sitting flush. Restored vent grate with reshaping heat treatment. All checks good. Unit is now operating as designed.
Near Austin, TX 78754
Jacob
Job Details: 04/22/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived onsite for unit not lighting up inside. Tested unit. Found that control board was bad. Replaced control board. Tested unit. Unit test good. No issues at this this time. Job complete
Near Austin, TX 78734
David Z
Job Details: 04/22/2020
DRYER MAYTAG MDE2706AYW "Arrived on site to diagnose dryer that will not power on. Performed diagnostic and found dryer only getting 120VAC instead of 240. Wiggled plug in outlet and was able to get the unit to engage, but you could hear arcing in the outlet. Unit is working fine, but that outlet needs to be replaced by an electrician. Left voicemail for landlord, and informed tennants not to use the unit until an electrician replaces hat outlet."
Near Austin, TX 78734
Luis
Job Details: 04/22/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site for damaged door. Replaced freezer door checked door operation and seal unit working as designed.
Near Hutto, TX 78634
Andy
Job Details: 04/22/2020
REFRIGERATOR WHIRLPOOL ET1FHTXMB01 "Arrived on site for refrigerator not cooling in RC. Tested and inspected unit and found failed bimetal, evaporator fan and cooling tower. No water leaks present at time of service."
Near Hewitt, TX 76643
Jonathan M
Job Details: 04/22/2020
WASHER WHIRLPOOL WTW4850HW1 Arrived on site for a washer that was pulling in warm water during the cold water cycle. Inspected unit and work area. Removed hoses from the back and tested water temperatures. Found hoses were swapped and cold water valve was getting hot water and the hot water valve was getting cold water. Swapped hoses and tested unit. Unit is working as designed. Call complete.
Near Hutto, TX 78634
Andy
Job Details: 04/22/2020
RANGE WHIRLPOOL WFE525S0JZ0 Arrived on site for damage cooktop. Whet to replace cooktop and found new one is damaged. Ordering 2 cooktops to be safe in case one comes damaged again. .; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 W11175876 (cooktop)s
Near Andice, TX 78628
Lou
Job Details: 04/22/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "arrived on site to install previously diagnosed and ordered parts. Due to the fuse failing, I removed and replaced the fuse and tested. Unit operated as designed. When I went to reassemble the unit and plugged it back in, the unit was not powering up. I tested the fuse and checked the breaker and both were good. Pulled the unit from the wall and tested voltage at the filter board coming in and going out and got 124V. Tested all switches and they were good. Contacted Techline and spoke to Andy and advised of my findings. Andy recommended replacing the switches provided file #7727595830 from previous call. I advised the customer of the issue and advised that I would be ordering parts. I am ordering the main control, both interlocks/switch assemblies, filter board, 2 fuses, & main harness and CNOTE-LSO FOR TRAINING PURPOSES. Unit was reassembled and put back on the wall but left unplugged for safety. ; ordrng 2 W10138793 (fuse)s and 1 W10422269 (filter) an
Near Austin, TX 78744
Kevin
Job Details: 04/22/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site and replaced panel and nameplate. Dishwasher is now correct, no water leaks from connections at time of service, job complete"
Near Round Rock, TX 78665
Andy
Job Details: 04/22/2020
REFRIGERATOR KITCHENAID WSR57R18DM02 "Arrived on site for refrigerator not cooling. Preformed temperature test and found at 74° checked amp draw at compressor and found within range at 0.82 removed evaporator cover and found ice ball at top left corner and no frost pattern. SS repair needed. . Ordering SS parts. No water leaks present at time of service. No water leaks present at time of service. SS repair, 2 hour job, office to schedule return trip.; ordrng 1 SEENOTE (SS REPAIR) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10858281 (evaporator) and 1 W11125124 (compressor) and 1 WPW10143759 (dryer)"
Near Austin, TX 78749
Kevin
Job Details: 04/22/2020
WASHER MAYTAG MAH9700AWM "Arrived on site and inspected washer and found model and serial number is missing from the washer, sent one picture to MS
Near Georgetown, TX 78633
Wesley
Job Details: 04/22/2020
REFRIGERATOR WHIRLPOOL ED25DQXDW02 Arrived on site and replaced timer and bimetal. Found ice build up on lower potion of Evap. Advised customer to allow to thaw for 24 hrs before turning unit back on
Near Del Valle, TX 78617
Jacob
Job Details: 04/22/2020
WASHER WHIRLPOOL MVWC565FW2 Arrived onsite for unit not filling with water. Tested unit. Found that valve inlet was not allowing water to fill on the hot side. Replaced valve. Tested unit. Found that unit is still having issues. Ordered part. Rescheduled with customer. ; ordrng 1 W11399433 (CONTROL BOARD )
Near Killeen, TX 76549
Al
Job Details: 04/22/2020
DRYER MAYTAG MEDB850YW0 Arrived to inspect drying issues.Checked voltage at the unit and got 243/121/122.Disassembled and found the element is defective and had no continuity.Ordering WP8544771 element Office to reschedule with customer.Needs more work.; ordrng 1 WP8544771 (ELEMENT )
Near Cedar Park, TX 78613
Wesley
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Arrived onsite and found unit operating as designed used pads to reduce noise.
Near Harker Heights, TX 76548
Cliff
Job Details: 04/21/2020
DRYER WHIRLPOOL WGD6620HC0 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found idler and rollers squealing intermittently. All rollers and idler assembly will need to be replaced to complete repair. ; ordrng 1 W10837240 (bracket) and 5 WPW10314173 (support)s
Near Austin, TX 78738
Brandon
Job Details: 04/21/2020
DISHWASHER WHIRLPOOL WDF510PAYBA "Arrived on site for customer complaint of unit not heating, ran diagnostic test cycle, found unit is working as designed, instructed customer to clean unit."
Near Austin, TX 78748
Brandon
Job Details: 04/21/2020
WASHER WHIRLPOOL WFW87HEDW0 "Arrived on site for customer complaint of door not opening and drain pump running constantly. Found water level error, unit timed out in first step of diagnostic cycle. Found faulty control and pressure switch.Ordering control and pressure switch. ; ordrng 1 WPW10448876 (switch-wl)"
Near Austin, TX 78749
Kevin
Job Details: 04/21/2020
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site and replaced consult recommended by tech line on previous visit. After replacement new one is still flickering. Spoke with tech line again and they recommended turning off breaker to oven and found microwave also loses power. Installers have added outlet to microwave and attached it to the same breaker as the range. And electrician will be needed to create a new circuit for the range and microwave separately 7727580374
Near Round Rock, TX 78665
Paul
Job Details: 04/21/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived onsite for a range with concealed damage. I found the control panel crushed. I took a pic of the damage and replaced the panel. Call complete.
Near Taylor, TX 76574
Andy
Job Details: 04/21/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for washer not spinning properly and banging on sides. Tested and inspected unit and found failed gearcase. Ordering needed part as well as hub and suspension in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase) and 1 W11130362 (suspension)
Near Belton, TX 76513
Jonathan M
Job Details: 04/21/2020
WASHER MAYTAG MVWB865GW0 Arrived on site for washer that’s not making selections. Inspected unit and work area. Tested unit and unit would not move from normal cycle. Power cycled unit and found same issue occurring. Placing it in service diagnostics and found an F8 E1 (long/no fill) error code. Placed unit in an auto cycle and unit had a hard time filling. Water pressure seemed low and took a long time to fill. Unit wor the lid lock and was unsuccessful. Iould not lock in the cycle and tested unit in manual test. I called Techline and spoke to Mark SR # 7727625633. He had me run a few tests with the lid lock assembly. He advised this was the issue and could cause the console not to make selections because the unit would think it was still trying to run the normal cycle. He advised to replace the lid lock and test the unit. Replaced lid lock and tested unit. Unit began to change selections and lock the lid. Unit is working as designed. Call complete.
Near Hutto, TX 78634
Andy
Job Details: 04/21/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not draining and leaking. Tested and inspected unit and found knockout for garbage disposal not knocked out and hose going to sump not fully installed. Knocked out knockout at garbage disposal and adjusted hose and clamp. Tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Copperas Cove, TX 76522
Al
Job Details: 04/21/2020
RANGE MAYTAG MER8700DS1 "Arrived to inspect range not heating properly.Used my temperature sensor to check temperature.Found the bake element is defective and had no continuity and will need to be replaced.Quoted the tenant to relay message to landlord.Tenant advised landlord has AHS and was under the assumption the original call was dispatched from AHS.Ordering bake element, which is needed to complete the repair.Claims to research the information with AHS.Office to reschedule with customer and tenant.Needs more work ; ordrng 1 W10779716 (BAKE ELEMENT )"
Near Leander, TX 78641
Lou
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 "arrived on site to inspect refrigerator crisper drawers freezing food. Upon further inspection, I tested temps in the FC=7, RC=37, left crisper drawer=42 & right crisper drawer=39. I placed the unit in diagnostics and tested the unit. Unit is operating as designed. I contacted Techline and spoke to Kevin and advised of the history on this unit and the issue today which is the same as past history. Kevin advised to check the air port at the back of the pantry drawer and place permagum over the hole to stop the airflow and provided file #7727636590. I found where the pantry control was stuck wide open again and appears that there is some sort of liquid that may have spilled on it and caused to to stick. I was able to get the control freed up and advised the customer on checking the control daily to prevent this from happening again. I placed the control at the halfway mark and showed the customer. No water leaks observed during service, job completed.
Near Austin, TX 78738
Brandon
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL KBSD608ESS00 "Arrived on site for customer complaint of broken ice bucket and ice clumping. Found broken ice bin, ice door not sealing, ordering ice bin, ice door, and motor. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10769145 (ice-contnr)"
Near Austin, TX 78734
Brandon
Job Details: 04/21/2020
ICE MACHINE KITCHENAID KUIC18NNTS1 "Arrived on site for customer complaint of unit not making ice. Found water valve, recirculating pump, reservoir pump, drain pump, controls, grid cutter, and fan motor tested good. Found evaporator was never reaching proper temperature due to sealed system leak. Ordering sealed system parts for repair. ; ordrng 1 CNOTE (SS TECH) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH) and 1 Tj90sf8404 (ACCESS VALVE ) and 1 W10843121 (drier-tube) and 1 WPW10218037 (evaporator) and 1 WPW10534030 (valve-gas) and 1 WPW10605286 (compressor)"
Near Killeen, TX 76549
Cliff
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL MFW2055FRZ00 Arrived on site to Service a refrigerator with possible sealed system failure. Tested all parts and components and found freezer temperature at 0° and fresh food temperature between 38 and 41. Indicating no sealed system failure. Did note freezer door rails not pulling door shut completely causing air leak in unit. Confirmed with homeowner presence of excess moisture in RC and frost in FC. Freezer door rails will need to be replaced to complete repairs. ; ordrng 1 WPW10397635 (slide) and 1 WPW10397636 (slide)
Near Round Rock, TX 78664
Paul
Job Details: 04/21/2020
DISHWASHER BOSCH SHP865WF5N/10 "Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the main control, UI, and the dispenser. I tested the dishwasher and it is working as designed. Call complete."
Near Round Rock, TX 78664
Paul
Job Details: 04/21/2020
DISHWASHER BOSCH SHP865WF5N/10 "Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the main control, UI, and the dispenser. I tested the dishwasher and it is working as designed. Call complete."
Near Cedar Park, TX 78613
Wesley
Job Details: 04/21/2020
DISHWASHER WHIRLPOOL WDP370PAHB0 Arrived onsite and instructed customer on use and care. For mobile DW unit. All checks good. Assistance needed with setting unit up properly.
Near Austin, TX 78724
Jacob
Job Details: 04/21/2020
RANGE JENN-AIR PRG3610NP "Arrived onsite for unit taking long too bake to 350 and burners are not working either. Called Techline. Suggested to change thermostat and glow igniter, amps on glow igniter should be at 3.2 or 3.6 amp. Also gave a service pointer for burner kit. got SR#7727634015. office to reschedule. Would need these parts. Need scheduled 2 hrs. ; ordrng 1 73001048 (THERMOSTAT ) and 4 73001275 (burnr-head)s and 4 73001285 (BURNER )s and 2 73001336 (SPREADER FLAME)s and 1 REQUEST (2HR) and 4 W10169411 (BURNER KIT)s and 4 WP73001283 (clip)s"
Near Georgetown, TX 78628
Lou
Job Details: 04/21/2020
WASHER WHIRLPOOL MHW5100DW0 "arrived on site to inspect washer noises and movement. Upon further inspection, I placed the unit in diagnostics showing error code F5E2. Cleared the code and continued with testing. The unit operated as designed and at the end of the spin cycle, the customer identified the noise. It was the water service und coming from the basket. I advised the customer that the noise is normal and the unit is operating as designed. The water sound he is hearing is the balancing ring. No water leaks observed during service, job completed."
Near New Braunfels, TX 78132
Noah D
Job Details: 04/21/2020
DRYER MAYTAG MEDB855DC3 "Arrived on site to install blower wheel due to bad drying times. Installed blower wheel and tested airflow outside the house and inside dryer, no problems detected. Complete"
Near Wimberley, TX 78676
Robert
Job Details: 04/21/2020
ICE MACHINE MAYTAG MSS26C6MFZ00 "Arrived on job for complaints of ice in bucks and on back of compartment. Found the water pressure too low to properly fill tray dripping into bucket. Removed filter and test pressure, pressure tested properly with filter removed. Customer has filter on order."
Near Austin, TX 78723
Jacob
Job Details: 04/21/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite for unit not staying on. Found wiring to unit was not wired correctly. Corrected wiring issues to unit. Tested unit. Unit test good. No leaks at this time ; ordrng 1 W10909064 (panel) and 1 W11165143 (PANEL)
Near Cedar Park, TX 78613
Lou
Job Details: 04/21/2020
WASHER WHIRLPOOL WTW5500XW3 "arrived on site to inspect washer not filling with water and not spinning. Upon further inspection, I placed the unit in diagnostics showing error codes F1E1, F7E6, F7E7. Cleared the codes and continued with testing. Unit operated as designed until it got to spin and before the basket could stop spinning, the lid unlocked. Following the tech sheet, I tested the control and actuator for voltage and found that the actuator is bad. I removed and replaced the actuator and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Elm Mott, TX 76640
Jonathan M
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB02 Arrived on site for refrigerator that’s not sealing properly. Inspected unit and work area. Found refrigerator door gasket not ceiling in the bottom left corner allowing air to escape. Used heat gun to reform gasket and unit is working as designed. Call complete.
Near Round Rock, TX 78664
David S
Job Details: 04/21/2020
REFRIGERATOR AMANA ASI2575GRS "Arrived on site for fridge making a grinding noise when being opened. Inspected the unit and work area. Found the fresh food door making the noise when opened. I gained access to the kick plate and found the rubbing against he cabinet when being opened. I tightened down the bolts on the chassis, and placed some sound pads in the areas that the frame is rubbing. I tested the unit and it is no long making the grinding noise. I inspected and did the same on the freezer door. Job complete."
Near Georgetown, TX 78633
Tyler B.
Job Details: 04/21/2020
RANGE WHIRLPOOL WFG540H0ES0 Arrived to inspect unit with flame going out on low. Found only needed small adjustment and tested properly
Near Pflugerville, TX 78660
David S
Job Details: 04/21/2020
MICROWAVE WHIRLPOOL WMH31017HB2 "Arrived on site for microwave hood light not working. Gained access to the control board and found hood light relay burnt. Replaced control board with new. Tested the hood light and it calmed on during full and half power. Tested unit to make sure it was heating, unit is heating. Job complete."
Near Killeen, TX 76541
Cliff
Job Details: 04/21/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to diagnose a range with an oven that will not heat. Found shorted control board preventing power to elements. Replaced control and tested unit. Found all is functioning properly at this time. Also advised homeowner on new regulations for coil burners and heat loss due to regulations.
Near Round Rock, TX 78664
David S
Job Details: 04/21/2020
WASHER WHIRLPOOL LSB6400KQ1 "Arrived on site to install previous diagnosed parts. Gained access to the motor coupling and replaced new. Set the unit to spin, watched the unit drain, and heard the unit spinning. Job complete."
Near Leander, TX 78641
Paul
Job Details: 04/21/2020
WASHER MAYTAG MVWB765FW1 Arrived onsite for a washer not powering up. I found 123VAC to the main control but no DC power out of the main control to the UI. The main control needs to be replaced. I replaced the console and ester the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.
Near Wimberley, TX 78676
Robert
Job Details: 04/21/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on job for complaints of lf code when running clean cycle. Test operation and found the valve not dispensing water fast enough causing error code. Replaced housing and retested cycle. Operation normal. No leaks detected at time of service
Near Austin, TX 78749
Kevin
Job Details: 04/21/2020
REFRIGERATOR KITCHENAID KDTM804KPS0 "Arrived on site and inspected dishwasher and found noise customers hearing is fan running. this is normal, reported and documented with tech line. No water leaks from connections at time of service, job complete"
Near Austin, TX 78754
Scott
Job Details: 04/21/2020
RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site , replaced spark module , spark harness . Still not lighting . Replaced regulator due to pipe dope found inside . Unit is now heating and staying consistent on heating . No gas leaks detected at time of service . Job complete."
Near Austin, TX 78726
Wesley
Job Details: 04/21/2020
REFRIGERATOR LG LSXS26326S/00 Arrived onsite and found fridge and freezer empty but unit running. No cool in both compartments. Unit compressor and Evap fan running. Freezer in 60 degrees range and some cool air coming off of Evap but no frost pattern. Ordering sealed system repair for Evap and compressor replacement. Autho required. ; ordrng 1 ACCESVALVE (UKNOWN FOR LG) and 1 COMPRESSOR (UNAVAILABLE ) and 1 UVDRYER (DYE IF POSSIBLE)
Near Cedar Park, TX 78613
Lou
Job Details: 04/21/2020
REFRIGERATOR GE DSE25JSHBCSS "arrived on site to inspect refrigerator noises. Upon arrival, the unit was making a loud vibration noise. I disassembled the FC section and found that the noise was not the evaporator fan motor/blades. I cycled the power and when the compressor kicked on, it began to make the vibration noise. I checked amp,draw to the compressor and found .68-.70amps. I advised the customer that the compressor is weak and would need to be replaced. Contacted claims depot SC and they advised that the customer would need to contact ge and schedule a sealed system repair since the unit has a 5yr sealed system warranty. I advised the customer this info. Reassembled the unit, no water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "arrived on site to inspect refrigerator not cooling in fresh foods section. Upon further inspection, i checked temps in the FC=8 degrees & RC=40 degrees. I checked the evaporator and it has a good frost pattern. Recently replaced the damper control with thermistor. Placed unit in diagnostics and all tests passed. Customer advised that the refrigerator fresh foods section temps are intermittent. I removed and replace the UI and retested. Unit continues to operate as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78664
David S
Job Details: 04/21/2020
WASHER WHIRLPOOL LSB6400KQ1 "Arrived on site to install previous diagnosed parts. Gained access to the motor coupling and replaced new. Set the unit to spin, watched the unit drain, and heard the unit spinning. Job complete."
Near , TX 78608
Al
Job Details: 04/21/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived to inspect defective double rack from wall oven.Confirmed the rack is defective and will need to be replaced. and 1 W10554531 (SLIDING RAC)"
Near Georgetown, TX 78628
Tyler B.
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived to install previously ordered control, replaced and tested heater circuit and was not receiving proper 120v to heater, no other errors stored, tested properly. Cust also stated ice accumulation in fc section still, added a buffer but if continues to build ice, unit will need freezer door"
Near Austin, TX 78746
Kevin
Job Details: 04/21/2020
FREEZER WHIRLPOOL WRS588FIHZ00 "Arrived on site and replaced handles on doors, found that shim used on fresh food door has flattened and attempted to heat up plastic liner to bend it out words toward door switch. Was making progress until plastic melted inside of door. A new right side door would be needed to correct the issue.
Near Georgetown, TX 78628
Tyler B.
Job Details: 04/21/2020
RANGE WHIRLPOOL WFG515S0EW0 "Arrived to inspect unit with broken glass, replaced glass and tested properly"
Near Austin, TX 78746
Wesley
Job Details: 04/21/2020
WASHER LG WM3370HWA Arrived onsite and found unit repeat failure. No change. Called LG techline and was advised to replace the main control. ; ordrng 1 EBR78534503 (CONTROL)
Near Round Rock, TX 78665
David S
Job Details: 04/21/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site for adjuster being broken. Inspected unit and work area, found adjuster clip was broken. Replaced both adjuster and reassembled the unit. Tested unit operations and all tested good. No water leaks detected."