Service History 652 - Appliance Express

We serviced a

WHIRLPOOL DRYER

Model GEW9250SU0

Near Temple, TX 76502

Tali W

Job Details: 10/19/2021

"On site for dryer that has power, but wont turn on. Found drum light on, but control panel not powering on. Found power at outlet to control. Power cycled unit, no change. Thermal fuse had continuity. Unit needs control and UI. Office to reschedule due to part availability. ; ordrng 1 8546219 (Control discontinued) and 1 8559431 (UI discontinued) and 1 8559431 (AUTHO)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Salado, TX 76571

Tyler

Job Details: 10/19/2021

"Arrived on site for refrigerator not making ice. Upon arrival found RC/FC set at 37/0. Actual temps were 37/12. Ran following tests: Test 23, 24, & 25 was 98, test 26 was 100, Test 28 was 39, test 29 was 16, test 30 was 35, Test 31 was 25, test 33 was 32. Rc thermistor from p8 1&2 connection ohms at 7.3 kohms, P8 3&4 FC thermistor is ohming at 21kohms. Called techline and spoke with Steve sr#7732029334. After further testing I found FC thermistor had failed. Plus there was an abnormal electrical issue indicating unit was over 100 degrees even though it never stopped cooling. Quoted customer for just thermistor vs adding in all 3 main controls. ordrng 1 W11333076 (Hv control) and 2 W10316760 (Fc Thermistor)s"

We serviced a

WHIRLPOOL DRYER

Model NED5800HW1

Near Temple, TX 76501

Tali W

Job Details: 10/19/2021

"On site for dryer that is noisy. Customer stated that she heard the noise, then it went away. I didnt find any unusual noises. I checked lint trap and blower housing. Found small items that could have made a noise briefly when passing through blower housing. Made sure rollers and pulley werent making any odd noises. Unit is functioning as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 10/19/2021

Arrived on site for refrigerator making noises. Inspected unit and work area. Found sound coming from evaporator fan motor. Gained access to evaporator and found top grommet crumbled into pieces. Called Whirlpool tech support and spoke with Bruce to document call as work order states. Will need to replace evaporator fan motor and grommet. Office to schedule return when ETA is available on part. (Sr#7732024046).; ordrng 1 2176759 (grommet)

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Waco, TX 76706

Jonathan M

Job Details: 10/19/2021

Arrived on site for a washing machine that still making noises during the spin cycle. Inspected unit and work area. Unit was making a noticeable squealing sound as it went to spin. Checked underneath and found the belt loose in the cam with belt marks on it. Replaced both cam and belt and tested the unit. The unit begin to work as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Harker Heights, TX 76548

Tyler

Job Details: 10/19/2021

Arrived on site for washer needing previously diagnosed ui and ACU. Upon arrival installed needed parts. Reassembled and tested unit in diagnostics and normal operation. Found unit no longer giving ui errors and functioning as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Burnet, TX 78611

Cliff

Job Details: 10/19/2021

Arrived on site to replace previously ordered parts for dishwasher. Replaced ui and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

AMANA RANGE

Model AER5830VAB0

Near Copperas Cove, TX 76522

Job Details: 10/19/2021

Arrived back on site and discovered the customer did not have the door handle needed to complete the repair. Ordering the door handle w10144889 and will return with all previously ordered parts to complete the repair. Needs more work; ordrng 1 W10144889 (HNDLE-DOOR)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Georgetown, TX 78633

Lou

Job Details: 10/19/2021

"Arrived on site to inspect refrigerator leaking water and ice maker not working. Upon further inspection, the customer advised that water is leaking at the front left and right corners at the bottom of the FC door. I tested the water dispenser and found the water was slow to dispense. I tested the ice maker in test 120 of diagnostics and it operated as designed. I removed the ice maker and tested the fill tube and water came out a brief second and then I found water coming from the filter/filter head area. I disassembled the RC section and found the filter was not properly installed. Retested the fill tube and no water leaked. I placed the filter back in the filter head and retested and no water leaks. I recommended that the customer replace the filter as it came from a different manufacturer other than Whirlpool. Cleaned up the ice and water form the RC section and reassembled and retested the water dispenser and fill tube and unit is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP00

Near Waco, TX 76710

Jonathan M

Job Details: 10/19/2021

"Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the unit does make ice however and ice has a hard time being dispensed due to the clumping of the ice. Confirmed the customers complaint and found the ice cubes being ejected from the icemaker were parts of sheets of ice and had broken the ice container. Spoke to SW and was advised the issue was either going to be an icemaker issue, valve issue, or main control issue. Was advised to replace the icemaker and the ice bin first and to test the unit to see if the unit still overfilled. Will need to check water pressure at the dispenser to make sure that 8-10 ounces of water are being supplied within 10 seconds. Ordering parts in the office will need to contact extended warranty for authorization as well as contact the customer about a return date due to a PSP item.; ordrng 1 W11033825 (ice-contnr) and 1 W11333076 (CONTROL)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Woodway, TX 76712

Jonathan M

Job Details: 10/19/2021

"Arrived on site for refrigerator that?s not making a noise in normal operation. Inspected unit and work area. The customer advised that the unit still makes a jingle anywhere from 2 to 3 times a day but the temperatures have stabilized and are not jumping all over the place. She advised that she has not seen the red over temperature light come on since the previous repair. Checked temperature in the refrigerator section and found the refrigerator at 35?F. I called Whirlpool Techline Inc spoke to Anthony SR# 7732032267. He advised that the only thing that could be causing the jingle would be the over temp alarm as this unit does not have a door alarm on this unit. He did advise that the unit would be flashing the red over temperature until the customer reset it and the alarm would be going off far more frequently. He advised that based on the information, there would have to be something else making the noise. Spoke to PR and was advised two re-order the control just in case if there was a bad main board

We serviced a

WHIRLPOOL OVEN

Model JMW2427WB02

Near Waco, TX 76712

Jonathan M

Job Details: 10/19/2021

"Arrived on site for an oven that?s turning off mid cycle. Inspected unit and work area. The customer advised that she has not been able to use her oven due to an error message keeping her from using the oven. Ran into diagnostic mode and found an F8 E0 (low fan speed under speed) error code. Tested the unit and diagnostics and found late amount of air coming out from the unit when the unit was in manual testing mode. I advise the customer that we would attempt to replace both fans first and if there were further issues past that we would replace their main control. Ordering parts and rescheduled customer.; ordrng 2 WPW10273667 (blower)s"

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Temple, TX 76504

Tali W

Job Details: 10/19/2021

"On site for range door not closing properly. Found right hinge bent and not lining up properly. Also, liner loose. Replace hinge and clipped liner back in place. Unit functioning as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Killeen, TX 76542

Tyler

Job Details: 10/19/2021

Arrived on site for refrigerator not cooling. Upon arrival customer stated they had plugged unit back in 24 hrs prior to my arrival. Found no frost on coil and after checking pressures found unit equalized at 50psi H&L sides while compressor would run for 2 seconds then shut down. Found replacing start device 2x didnt help compressor run even though voltage was stable at 120. Called techline Anthony (sr#7732032477) to report findings. Was instructed that compressor had failed. Replaced compressor And pulled vacuum for 20 minutes. Recharged system with 3.27oz of refrigerant. Found psi lvls at 150 and 0 psi after 20 additional minutes of run time. Informed customer to give unit 24hrs. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Leander, TX 78641

Kayman

Job Details: 10/19/2021

Arrived onsite for washer making clicking noise during cycles. I found F7E6 stored in the system. I tilted the unit and found the shifter had come disconnected from the cam. I replaced the shifter and tested the unit in both manual diagnostics and auto diagnostics. The unit is now working as designed no leaks were detected during time of service. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Leander, TX 78641

Taylor M

Job Details: 10/19/2021

"Arrived on site to diagnose dryer with timer not functioning as designed, I gained access to the unit and replaced the timer and now the unit is functioning properly as designed, I gained access to the terminal block and found it to be good. Job complete."

We serviced a

MAYTAG FREEZER

Model MZF34X20DW04

Near Woodway, TX 76712

Jonathan M

Job Details: 10/19/2021

"Arrived on site for a freezer that has a door ceiling issue. Inspected unit and work area. Confirmed customers complaint and found the door not sealed on the bottom left-hand corner. Replaced gasket and attempted to use a heat gun to see the gasket properly onto the cabinet. Found an issue with that bottom left-hand corner and went to adjust the gasket. Found the door on the underside bowed causing the issue. The unit will need a new door, name plate, and gasket for repair. Ordering parts in the office will need to contact the customer about a return date due to out of stock and PSP items.; ordrng 1 W10746789 (dor-fmd WHITE) and 1 W11501317 (GASKET ) and 1 WPW10612925 (nameplate)"

We serviced a

WHIRLPOOL COOKTOP

Model GJC3654RB05

Near Belton, TX 76513

Tyler

Job Details: 10/19/2021

Arrived on site for cooktop not allowing the front two burners to operate correctly. Upon arrival confirm complaint after shutting off power and disassembled unit I found the issues were related to the front right burner as well as the left front infinite switch the infinite switch to the left front burner was not allowing for proper power regulation and the front right burner element was burned on the coil. I replaced both the left front infinite switch as well as the front right burner element after reassembling unit I ran tests and found that both burners and All functioning as designed along with the rest of the cooktop. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Temple, TX 76501

Tyler

Job Details: 10/19/2021

Arrived on site for refrigerator needing previously diagnosed ice maker fill tube. Upon arrival I confirmed previously diagnosed issue and then installed needed part. After reassembling unit I ran harvest test and found ice maker fill8ng as designed. No leaks call complete

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Leander, TX 78641

Kayman

Job Details: 10/19/2021

Arrived onsite for washer not washing clothes well or agitation issues. Upon inspection I found no error codes stored. I ran auto diagnostics and the unit ran through as designed. Manual diagnostics on high spin and heavy agitate both checked good. I called techline SR#7732026209 Travis advised me to check J2- 4 to 5 between for 5 to 9 ohms resistance. The windings showed 5 ohms which is within range. Travis advised changing the settings on the washer to accommodate for hard water and eco friendly features on the unit. I had the customer load the machine and we monitored functions on the new settings. The unit seemed to be running as designed with no issues but I advised the customer to monitor the unit. No leaks detected during time of service. Job complete.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ02

Near Temple, TX 76501

Tyler

Job Details: 10/19/2021

"Arrived on site for refrigerator leaking water out of the top of the fridge when the icemaker was filling as well as freezing all items in RC compartment top to bottom. Upon arrival I took temp reading of both compartments (40 rc temp(actual) 0 FC temp (actual)) also found that cause of leak was through the filter cracked on top of the fridge I also opened out the RC thermistor and found it sitting at 5.28 Kohms and within specs. I am form customer findings and quoted them for minimum to maximum parts required for repairs including but not limited to the fill tube, damper motor, high voltage control, & thermistor

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Leander, TX 78641

Kayman

Job Details: 10/19/2021

Arrived onsite to install previously diagnosed parts. I installed the hinge arm and the unit still showed a inverter error. I replaced the inverter again and tested. The unit is now working as designed and heated a cup of water for 2 mins with no issues. Job complete.

We serviced a

JENN-AIR MICROWAVE

Model JMD2124WS

Near The Hills, TX 78738

Robert

Job Details: 10/19/2021

Arrived on call to replace previous diagnosed part. After installation test operation. The door operation good.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Copperas Cove, TX 76522

Job Details: 10/19/2021

Arrived on site and inspected oven heating issues. Heated the oven to 350 and both elements and the control were working properly. The sensor was also working. The customer was using a dial oven temperature sensor and felt the temperatures were off by 10-15 degrees. I calibrated he unit and explained to the customer how to adjust the temperatures to cook evenly. Customer satisfied. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519FS1

Near Georgetown, TX 78633

Jonathan S

Job Details: 10/19/2021

Arrived n site to install previous diagnosed part. Removed failed control and installed new. Installed light bulb that customer had on hand. Tested operation. All tested good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Austin, TX 78724

Scott

Job Details: 10/19/2021

"Arrived on site for dishwasher still not filling . Found piece of rubber stuck in hammer valve . Removed rubber , now getting water out of supply valve . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Lakeway, TX 78738

Luis

Job Details: 10/19/2021

"Arrived on site for not dispensing ice. Tested dispenser no ice motor stopping,removed bin found obstruction in bin gears,cleared obstruction reinstalled bin with ice tested ice dispenser unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM

Near Austin, TX 78717

David S

Job Details: 10/19/2021

Arrived on site for dishwasher not cleaning and not heating. I inspected the unit and work area. I found the heating element broken. I inspected the filter and found it clogged with food debris. I cleared out the food debris. I ran the unit though a diagnostics cycle and found it filling and washing as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78744

Jacob

Job Details: 10/19/2021

Arrived onsite for unit making a noise louder than usual when cooling. Heard the noise coming from the unit. Heard noise and traced to the heating coils from under we?re sitting on the chassis causing the rubbing. Was able to wedge something in between to get the noise to stop. No issues at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Georgetown, TX 78633

Lou

Job Details: 10/19/2021

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested high speed spin manually and the unit began to make a loud screeching metal on metal noise. I canceled testing and removed and replaced the gearcase, cam assembly, and drive belt and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB02

Near Burnet, TX 78611

Cliff

Job Details: 10/19/2021

Arrived on site to replace door for refrigerator. Replaced door and badge and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Pflugerville, TX 78660

Wesley

Job Details: 10/19/2021

Arrived onsite and found power supply issue. Advised customer on findings. Repaired power supply problem and tested function. Unit is now operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near San Marcos, TX 78666

Andrew

Job Details: 10/19/2021

"Arrived on site to test unit for water leak, tested unit found heating element was very loose causing leak , tightened element properly, tested unit, unit working as designed, no leaks detected at this time, job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW

Near Austin, TX 78734

Brandon

Job Details: 10/19/2021

"Arrived on site for customer complaint of Audi console not responding, customer is going to make the unit accessible to work on, ordering the UI console. ; ordrng 1 W11306658 (UI console)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Round Rock, TX 78664

Jimmy J.

Job Details: 10/19/2021

Arrived on site to install previously diagnosed part. Removed sump and motor and installed new sump and motor. Ran diagnostics and dishwasher is running as designed. No leaks detected. Job completed.

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS0

Near Leander, TX 78641

David S

Job Details: 10/19/2021

Arrived on site for oven not getting to temp. I inspected the unit and work area. I tested voltage to the unit and found it good. I tested the bake and broil and found them in range. I tested the oven temp sensor and found it reading with in range. I replaced the control. The unit is working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Dripping Springs, TX 78620

Robert

Job Details: 10/18/2021

Arrived on call for complaint of noise. Found the compressor line touching frame causing noise. Adjusted the line to quiet the noise.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Austin, TX 78702

Luis

Job Details: 10/18/2021

"Arrived on site for no cool. Powered unit on clicking noise from compressor compartment compressor not powering on. Diagnosed a defective start device,installed a new start device powered unit on compressor powered on. ; used 1 8201786 (Start device) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Pflugerville, TX 78660

Wesley

Job Details: 10/18/2021

Arrived onsite and tested unit for ice production problem and found unit operating as designed with good ice production. Installed new filter for customer and changed mullion heater settings to 100% operation.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Cedar Park, TX 78613

Justin

Job Details: 10/18/2021

"Arrived on site for a wall oven with the temperatures off. Upon arrival the customer stated they just had a one year inspection and they found the temps did not match what the screen showed. I put the unit into diagnostics mode and found no stored error codes. I preheat the unit and found the average temp at 355?F and running as designed. I walked the customer through calibrating the unit in the settings. I also informed them on what a customer instruct entails

We serviced a

WHIRLPOOL DISHWASHER

Model JDB9800CWP2

Near San Marcos, TX 78666

Noah D

Job Details: 10/18/2021

"Arrived on site to inspect unit for not allowing selections, upon inspection found the units ui shorted. Replaced ui and tested unit. Unit started and worked normally.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Leander, TX 78641

Justin

Job Details: 10/18/2021

Arrived on site to install previously diagnosed parts. I installed the new metering pump and control. I then calibrated the unit. I ran a diagnostics cycle and it ran through as designed. No leaks observed at the time of service. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78759

Wesley

Job Details: 10/18/2021

Arrived onsite and used food grade silicone grease to slick the track on the uppermost drawer that is sticking. Unit is now operating as designed. Advised customer on repair. All checks good. ; ordrng 1 Wp542638 (Grease (please deliver to WP))

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS

Near Austin, TX 78757

David Z

Job Details: 10/18/2021

"Arrived on site to diagnose dishwasher not running. Ran diagnostic and found errors F8E4, F4E4, F9E1 with errors for diverter and was motor. Found failed diverter is not allowing the unit to run. Need sump and motor to resolve. Part not present at time of job. Reschedule

We serviced a

WHIRLPOOL COOKTOP

Model WGG745S0FS02

Near Hutto, TX 78634

Jimmy J.

Job Details: 10/18/2021

Arrived on site for Cooktop - Burners Not Getting Gas. Found oven control hadnt been set to clear gas valve. Once I pressed cancel to clear the valve for gas the flames lit on all burners as designed. Fast igniter clicking is normal. Job completed.

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Round Rock, TX 78665

Jimmy J.

Job Details: 10/18/2021

Arrived on site for Dryer door is backwards--NEEDS TO BE FLIPPED. Removed door and switched hinges and trim. Door opens from opposite end as customer preferred. Found legs were raised too high on right side causing door to swing open and hit the wall. Lowered legs and leveled dryer. Door no longer swings open. Job completed.

We serviced a

MAYTAG REFRIGERATOR

Model MFF2558FEZ02

Near Round Rock, TX 78665

Jimmy J.

Job Details: 10/18/2021

Arrived on site for FRZR IS NOT WORKING- BEEN OFF AND ON WORKING. FRIDGE SECTION IS GOOD. Customer stated she unplugged the fridge for 15 to 45 seconds in the recent past because the freezer stopped cooling properly. Found temps in freezer at 3 DF. Fridge temp was 38 DF. All fans running. Compressor running. Removed kick plate and vacuumed dust and hair off condenser coils to assist fridge run more efficiently. At the current time the fridge is running as designed. No repairs needed. Customer knows to call us back if it starts again and to leave plugged in so we can try and diagnose what it is doing to cause freezer to raise in temp. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Dripping Springs, TX 78620

Robert

Job Details: 10/18/2021

Arrived on call for complaint of no ice. Found water supply at ice maker frozen. Removed ice and ran fill test. Tray filled with water.

We serviced a

GE REFRIGERATOR

Model GDE25ESKLRSS

Near Round Rock, TX 78681

Justin

Job Details: 10/18/2021

Arrived on site for a refrigerator making a loud noise. Upon arrival I could hear the noise coming from the evap fan in the FC. I gained access to the fan and found it sagging and hitting the evap cover causing the noise. I am ordering the evap cover assembly with the fan to repair. Office to reschedule. ; ordrng 1 WR14X26747 (Evap Cover Assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Round Rock, TX 78665

Jimmy J.

Job Details: 10/18/2021

Arrived on site to install previously diagnosed part. Removed freezer door gasket and installed new freezer door gasket. Used heat gun to shape new gasket to allow a tight seal. Checked temps and fridge and freezer are cooling as designed. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Austin, TX 78704

Jacob

Job Details: 10/18/2021

Arrived onsite for unit not making ice. Customer showed me that another company had already replaced the ice maker not too long ago. Looked at the bottom of the door and saw that the wires were ripped apart. Need to order a new door. Ordered door. Authorization is needed before returning. Office to reschedule ; ordrng 1 W11467396 (FR DOOR)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW04

Near Austin, TX 78746

Kevin

Job Details: 10/18/2021

"Arrived on site and inspected freezer and found it is 15 degrees, took 1 picture. Inspected evaporator and found it is frosted over. Took 1 picture. Replaced control board and evap thermistor and cleared all ice from evaporator with steamer. Job complete."

We serviced a

GE REFRIGERATOR

Model GFE28GSKDSS

Near Round Rock, TX 78665

Jonathan S

Job Details: 10/18/2021

Arrived n site to install previous diagnosed part. Removed failed fan and installed new. Tested operation. All tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Austin, TX 78717

Tommy

Job Details: 10/18/2021

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit diffuser and proceeded to test found unit now operating as designed. Job Completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Buda, TX 78610

Kevin

Job Details: 10/18/2021

"Arrived on site and inspected the refrigerator and found evaporator drain is iced over. Cleared it using steamer and it is now draining properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, TX 78757

David Z

Job Details: 10/18/2021

Arrived on site and installed new icemaker to resolve no ice condition. Steamed out fill tube to remove any remaining ice. As soon as ice maker was installed unit filled immediately. Unit working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Georgetown, TX 78626

Jimmy J.

Job Details: 10/18/2021

Arrived on site for Very loud banging in wash mode. Checked suspension and basket was centered and not bouncing when pressed down. Checked legs to ensure they were all leveled properly. All legs looked good. Placed in diagnostics and no error codes came on. Ran high speed spin and basket spun evenly and no noises were apparent. Ran auto diagnostics and all cycles completed without issue. Washer running as designed. No repairs needed. Job completed.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Del Valle, TX 78617

Jacob

Job Details: 10/18/2021

"Arrived on-site for unit once again being unbalanced. Looked at the tub and saw that the bolt from the agitator had worked it?s way out but the tub was some how loose once again. Replaced both tub and hub, re tightened down the agitator once again. Tested the unit in drain and spin. Unit spun balanced. No issues at this time. Let customer know about loading properly. No issues at this time. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDPM704KPS0

Near Marble Falls, TX 78654

Cliff

Job Details: 10/18/2021

Arrived on site to diagnose a dishwasher that was leaking. Found unit oversudsing and rinsed unit thoroughly. Also reinstalled unit. All is working properly at this time and no leaks were found after service was performed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78744

Leonardo

Job Details: 10/18/2021

"Arrived on site to test unit constantly draining.test the unit found water at float,cleared water.started the unit .found water dripping from fill valve. Tightened the main water line at the fill valve. Also found unit not level causing water to fill in front of unit. Leveled the unit. Unit tested good no further leaks at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model UDT555SAHP

Near Austin, TX 78758

David Z

Job Details: 10/18/2021

"Arrived on site to diagnose dishwasher that isnt running or starting cycles. On arrival was advised by customer that the unit wont accept commands from the console. Opened door and tested console and found no problems present with it, all settings worked. Ran unit and found no water entering unit. Checked valve at wall and found no water coming from wall valve. Advised maintenance to resolve supply issue to solve problem. Call complete."

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Austin, TX 78759

Wesley

Job Details: 10/18/2021

Arrived onsite and found unit valve needed due to clogging in hot water side. Also found unresponsive UI. Quoted for UI and control and valve. x. ; ordrng 1 W11165546 (Valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Salado, TX 76571

Tyler

Job Details: 10/18/2021

Arrived on site for dishwasher still leaking after previously repaired. Upon arrival I confirmed issue but found no errors in diagnostics. Found right side of heating element mount was loose from previous repair. Tighten down mount and reass and tested unit. Found no leaks on unit. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Manor, TX 78653

Scott

Job Details: 10/18/2021

"Arrived on site for fridge making loud noises periodically. Ran diagnostics, icemaker and dampener were really loud . Ordering ice maker and diffuser. No water leaks detected at time of service call to set return.; ordrng 1 W11317276 (Dampener) and 1 W10873791 (Ice maker)"

We serviced a

FRIGIDAIRE FREEZER

Model LFFH21F7HW

Near Austin, TX 78758

David Z

Job Details: 10/18/2021

"Arrived on site to follow up on refrigerator that is displaying off and not powering on. Was able to wake up unit and verified it came on and is running as designed. Call complete,."

We serviced a

WHIRLPOOL OVEN

Model RBS305PRB00

Near Austin, TX 78737

Brandon

Job Details: 10/18/2021

"Arrived on site for customer complaint of unit locking during bake cycle, and broil element staying on bright red, found failed control board. I replaced control, tested unit, unit tested good.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Kingsland, TX 78639

Cliff

Job Details: 10/18/2021

Arrived on site to diagnose a range that is giving error code. Found control misregistering temperature and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11528249 (Control)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Buda, TX 78610

Kevin

Job Details: 10/18/2021

"Arrived on site and inspected the washer and found Gearcase is beginning to leak oil. Replaced it with new slider and ran a diagnostic cycle and everything passed, job complete"

We serviced a

KITCHENAID COOKTOP

Model KECC607BSS02

Near Georgetown, TX 78626

Jonathan S

Job Details: 10/18/2021

"Arrived n site to,install previous diagnosed parts. Removed failed control and power supply board, installed new. Found unit still not powering on. Mead resistance on TOD and found good. Powered unit and test live voltage. Traced voltage to UI and found Appliance Manager send DC voltage to UI. Contacted parts department (SR) and found UI expart. Office to schedule appointment when ETA is available on part.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS0

Near Del Valle, TX 78617

Jacob

Job Details: 10/18/2021

Arrived onsite to replace trim to the door. Replaced the trim. No issues at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS4

Near Del Valle, TX 78617

Jacob

Job Details: 10/18/2021

Arrived onsite for unit not heating. Tested the unit. Unit would not heat. Upon further inspection. Found that the capacitor and diode were bad. Replaced both parts. Tested the unit. Unit tested good. No issues at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHEXVQ03

Near San Marcos, TX 78666

Noah D

Job Details: 10/18/2021

Arrived on site to drop off filter cap. Dropped off filter cap and took picture. Complete

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Marble Falls, TX 78654

Cliff

Job Details: 10/18/2021

Arrived on site to diagnose a dryer that is taking too long to dry. Found external venting clogged preventing airflow through unit. Advised homeowner on findings and venting issue will need to be resolved prior to using unit.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Georgetown, TX 78626

Tommy

Job Details: 10/18/2021

Arrived onsite for dishwasher not draining as well as burning smell. Upon arrival found unit drain pump overheating quickly and unit control having burn out damage

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFM00

Near Austin, TX 78748

Luis

Job Details: 10/18/2021

Arrived on site for no cool. Removed evaporator cover found frost forming on only the first bend of the evaporator diagnosed a leak in the system unit will need a new evaporator and compressor

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB05

Near Buda, TX 78610

Kevin

Job Details: 10/18/2021

Arrived on site and inspected the refrigerator and found compressor is not running and it is hot to the touch. Replaced start device and compressor is now running properly. Requested that homeowner allow 12-24 hours for refrigerator to cool down. Job complete

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS04

Near Austin, TX 78731

Kevin

Job Details: 10/18/2021

"Arrived on site and inspected ovens and found blower fans are operating normally, heat customer is experiencing is it in fans is normal. Showed customer how ovens vent by preheating both ovens. Unit is operating as designed

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Austin, TX 78744

Leonardo

Job Details: 10/18/2021

"Arrived on site and tested unit for upper oven not heating. Tested unit found bake ignitor was broken. Test unit,unit test good. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS48QMX01

Near Round Rock, TX 78681

Tommy

Job Details: 10/18/2021

"Arrived onsite for refrigerator not cooling. Upon arrival found 122 vac going into inverter black and white and 3.31 vac going red and red white, unit will require full sealed system repair to fix no cool issue also customer stated ice maker was damaged and not dispensing correctly. Found it was damaged ordering ice maker along with sealed system spoke with PR.; ordrng 1 876765 (Tube kit) and 1 W10508992 (Heat exchanger) and 1 W10841139 (Compressor) and 1 212643 (Permgum) and 1 WPW10143759 (Hv drier) and 1 W11506635 (Coupler) and 1 WP2306389 (Heater) and 1 WPW10277448"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Austin, TX 78759

Wesley

Job Details: 10/18/2021

Arrived onsite for tub banging due to off balance and found basket has warp amounting to a 1 inch differential in the spin pattern. Ordering basket to repair propensity toward off balance loads. Possibly the extra wear from the warped basket led to the gear-case failure and suspension problems. ; ordrng 1 W10752719 (Basket)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Pflugerville, TX 78660

Wesley

Job Details: 10/18/2021

Arrived onsite for dispenser issue and replaced dispenser for trap drain not working. Also ordering damaged cap and washplate which keeps tearing clothes. Office to reschedule. ; ordrng 1 W11550898 (Dispenser cap) and 1 W10752283 (Washplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Round Rock, TX 78681

Tommy

Job Details: 10/18/2021

Arrived onsite for previously diagnosed parts. Upon arrival installed washers and tested unit is now operating as designed. Job Completed.

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Marble Falls, TX 78654

Cliff

Job Details: 10/18/2021

Arrived on site to diagnose a washer that is not draining properly. Found scale buildup clogging pump assembly and advised customer on clean washer cycle and frequency of usage. No further repairs needed and no leaks were found at time of service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ3

Near Marble Falls, TX 78654

Cliff

Job Details: 10/18/2021

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Austin, TX 78751

Jacob

Job Details: 10/18/2021

"Arrived onsite for unit not drying dishes enough. Tested the unit, unit passed. Unit had no error codes. Called tech line to report findings. Said to select the delay option when running unit at night and said to use rinse aid to help the dishes dry properly. Got sr#7732015057. No leaks at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Austin, TX 78725

Jacob

Job Details: 10/18/2021

"Arrived onsite for water having low pressure through the dispenser. Customer showed the water and saw it was barely trickling through the dispenser, said the filter did need to be replaced. Removed water filter, was able to test the water and pressure came back. Let customer that the filter more likely would be issue with the pressure. Replaced the filter and pressure stayed good. No leaks at this time.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Austin, TX 78733

Kevin

Job Details: 10/18/2021

"Arrived on site and inspected dishwasher and found it will start a cycle and is counting down on control panel but nothing is running. Found F1E1, F8E3, F8E2, F7E1, saved in diagnostics. A diagnostic cycle appears to run but is also doing nothing. Spoke with techline and they recommended replacing control board again. Will also bring inner door harness, wash motor, and control panel to ensure repair on the next visit. 7732010314; ordrng 1 W11410062 (Control board) and 1 W11106346 (Control panel) and 1 W11084867 (Inner door harness) and 1 W11345228 (Wash motor)"

We serviced a

MAYTAG DRYER

Model MED3500FW0

Near Cedar Creek, TX 78612

Matthew

Job Details: 10/18/2021

Arrived onsite for dryer making noise. Upon arrival tested unit and could not duplicate issues. Customer stated is not making noise anymore. Unit seems to be functioning properly. Job complete

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Dripping Springs, TX 78620

Robert

Job Details: 10/18/2021

Arrived on call to replace previous diagnosed parts. After installation test operation washer operation normal. No leaks detected at time of service.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Georgetown, TX 78626

Jonathan S

Job Details: 10/18/2021

"Arrived on site for washer that located in detached building from home that?s not operating. Performed diagnostics mode and checked fault codes. Found fault code F8-E1 long fill. Ran automatic test mode and found no water entering unit. Tested inlet valve and found cold water solenoid failed. Removed failed inlet valve and installed new. Found no hot from home to unit. Performed diagnostics mode and tested operation in automatic and manual test mode. All tested good, no water leaks detected during service.

We serviced a

WHIRLPOOL FREEZER

Model KRFC704FBS01

Near Austin, TX 78717

Justin

Job Details: 10/18/2021

"Arrived on site for a refrigerator with the freezer not cooling correctly, and the ice maker not working. I checked temps and found the FC at 28?F and the RC at 35?F. I put the unit into diagnostics mode and found all airflow components running as designed. I did find the compressor continued to run during diagnostics mode even when it should be off. I then ran test 40 and the compressor stayed on in step 1 and 2 when it should of been off. I gained access to the back of the unit and ohmd out all thermistors. The RC read 7.2k, the FC read 8.93k, the RC evap read 9.5k, and the FC evap read 10.11k. These are all accurate for the temps at the time of reading. Once I plugged the unit back in, the compressor began working as designed. This could be due to something being stuck on the control being reset when unplugged. This indicates a possible faulty control and a faulty UI.d. I am ordering the UI and control to be installed.; ordrng 1 W11330486 (UI) and 1 W11450890 (Control)"

We serviced a

GE WASHER

Model GHWN5250D0WS

Near Georgetown, TX 78628

Lou

Job Details: 10/18/2021

"Arrived on site to inspect washer damper missing. Upon further inspection, I found the front left damper screw was missing and front right damper broken. I advised the customer that ge recommends replacing all four dampers at the same time I removed and replaced all four dampers and found the screw to the left front damper at the bottom fo the unit. Tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Austin, TX 78727

Taylor M

Job Details: 10/18/2021

"Arrived on site to replace previously diagnosed cap, replaced the cap and the unit is now operating properly as designed. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Austin, TX 78731

Kevin

Job Details: 10/18/2021

Arrived on site and inspected washer and found it is full of stagnant water. While replacing drain pump found clothing in filter cover. Removed one piece of clothing but there is still more blocking water flow. Attempted to disassemble washer and found washplate is seized and Gearcase is leaking oil. Took pictures. Sent all pictures to PR. Washer will need complete rebuild to correct issue. Need autho. Per PR SMO.; ordrng 1 W10752283 (Washplate) and 1 W10909670 (Spanned nut) and 1 W10811960 (Basket) and 1 WP8533928 (Screw) and 1 W10597575 (Filter) and 1 W10512164 (Tub) and 1 WPW10109200 (Heater screw) and 1 WPW10325894 (Heater) and 1 WPW10297450 (Heater cover) and 1 W10743982 (Heater screw) and 1 W11455453 (Gearcase) and 1 W11032711 (Washer) and 1 W10754158 (Stator) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor) and 1 W10734521 (Slider) and 1 W11130356 (Suspension)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, TX 78726

Taylor M

Job Details: 10/18/2021

"Arrived on site to diagnose dryer making thumping noise during the cycle, I gained access to the unit and found that the blower housing is making a noise as well as the idler pulley, I am ordering both to complete the repair and returning with parts. I scheduled return service with the customer for the following .; ordrng 1 WP691366 (Idler pulley) and 3 W11113654 (Sound pad)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78750

David Z

Job Details: 10/18/2021

Arrived on site to diagnose leaking dishwasher. On arrival customer pointed out rust holes on left side of tub. Tub needs to be replaced to resolve. Ordering tub to resolve. Office to schedule when part arrives. ; ordrng 1 WPW10681506 (Dishwasher Tub)

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Pflugerville, TX 78660

Wesley

Job Details: 10/18/2021

Arrived onsite and found customer was having trouble with small burner. Replaced burner head. Unit is now operating as designed. Advised customer on repair.

We serviced a

GE REFRIGERATOR

Model DFE28JMKFES

Near Austin, TX 78748

Luis

Job Details: 10/18/2021

"Arrived on site for no cool in fresh food section. Diagnosed a defective fan motor,replaced fan motor good air flow in fresh food section."

We serviced a

KITCHENAID COOKTOP

Model KGCK366VSS01

Near Webberville, TX 78653

Scott

Job Details: 10/18/2021

"Arrived on site for center burner not igniting . Found electrode failed . Will need Right rear , center holders . Due to rust on screws , expect some damage to holders . No gas leaks detected at time of service Call to set return ; ordrng 1 WPW10128451 (Rr holder) and 1 WPW10128450 (Center holder)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ00

Near Austin, TX 78739

Luis

Job Details: 10/18/2021

"Arrived on site for no ice. Ran diagnostics icemaker passed harvest test,ran fill test valve energized no water entering icemaker,removed kick plate found frozen water fill tube diagnosed defective fill tube heater. Unit will need a new freezer door need ; ordrng 1 LW11026429 (Freezers door ss)"