Service History 652

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Kyle, Texas 78640

Leonardo

Job Details: 10/17/2023

"Arrived on site to test unit for light not working. Found and control board, replaced board test unit and unit test good job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Waco, Texas 76711

Jonathan M

Job Details: 10/17/2023

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Found the unit going through the middle of a defrost, but found the upper portions of the refrigerator and freezer had higher temperatures than the lower portions of them. I tested the unit and diagnostics and found the evaporator fan. Not running. Did confirm that the evaporator fan was plugged in so I am ordering the evaporator fan and control and rescheduled the customer to 10/23.; ordrng 1 WP2315549 (Evaporator fan) and 1 W11546690 (Control box)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Cedar Park, Texas 78613

Maurice R

Job Details: 10/17/2023

Arrived onsite for previously diagnosed parts. Installed the vent and gasket and the ui. Ran the unit in diagnostics mode and it completed with out any issues. No water leaks detected during service.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near New Braunfels, Texas 78130

Andrey

Job Details: 10/17/2023

"Arrived on site to test unit for no power, tested unit found failed control, power going in but not powering on, replaced and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near New Braunfels, Texas 78130

Andrey

Job Details: 10/17/2023

"Arrived on site to test unit for middle burner not igniting properly, tested unit found inconsistent ignition and flames not even, replaced burner head and tested, unit is now igniting perfectly every time, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Liberty Hill, Texas 78642

Miguel

Job Details: 10/17/2023

Arrived on site for condensation building on top of freezer gasket. No moisture inside fzr . Confirmed gasket is closing all the way. Removed drawer and found no water under drawer in ref. no moisture on gasket. All gasket look to be sealing. Divider is showing 41f surface temp. Called tech line. Unplugged condenser fan. Waited 7 min. Found mall increase to just 45 in center. Sides made it to 50 and 57. They have no further repair recommendations. Unit will be submitted for review. Advised customer they will be contacted. Call complete. Sr #7737578176.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Killeen, Texas 76543

Tyler

Job Details: 10/17/2023

Arrived on site for refrigerator needing previously diagnosed seperator and chute. Upon arrival reconfirmed failure and installed parts. Found no air gaps. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB04

Near Austin, Texas 78750

Paul

Job Details: 10/17/2023

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found frost all under the ice bucket again. I removed all the frost and replaced the ice door and chute. I replaced the diffuser and tested it. There are no air leaks around the diffuser now. I told the customer to monitor the temps now that the diffuser is working correctly. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt138ffdm01

Near Manor, Texas 78724

Matthew

Job Details: 10/17/2023

"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is running and unit is cooling. Customer will monitor over 24-48hrs. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HV05

Near Manor, Texas 78653

Matthew

Job Details: 10/17/2023

Arrived onsite to replace door per tech line instructions. Replaced door and tested. Unit is functioning properly. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Liberty Hill, Texas 78642

Miguel

Job Details: 10/17/2023

Arrived on site for middle rack only pulling out halfway then falling. Found front left track stop was left open. Advised customer on how to use track stops if tray ever need to come out. Confirmed tracks and wheels are all in place. Now stored error codes in diagnostics. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Andice, Texas 78628

Miguel

Job Details: 10/17/2023

"Arrived on site for scratches on door, removed and replaced door panel. Verified operation. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Canyon Lake, Texas 78132

Andrey

Job Details: 10/17/2023

"Arrived on site to test unit for water leak, customer stated that bottom drain pan is filling with water and throwing a error code and they have emptied it out twice, tested and could not replicate any leak, unit is not producing any excessive suds, found corner of gasket is rippled that could be contributing to it, advised customer if this happens again, call us back and gasket will need to e replaced, at this time no leaks detected job complete"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Manor, Texas 78653

Matthew

Job Details: 10/17/2023

Arrived onsite for unit making noise during spin. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Ran test and could hear noise from underneath unit. Tilted to inspect underneath and found Loose rotor bolt half way unthreaded. Secured bolt and tested. No more noise. Job completed

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Buda, Texas 78610

Joe Z

Job Details: 10/17/2023

"Arrived on site for leaking water. Upon arrival inspected tub, drain pump and all hoses. All do not have obvious signs of failure. Ran a heavy duty cycle with deep fill. Unit filled completely and began washing, and no leaks. Drained unit and no leaks. Water drained smoothly down stand pipe. Cannot duplicate"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near San Marcos, Texas 78666

Joe Z

Job Details: 10/17/2023

Arrived on site for door RC door is uneven. Upon arrival inspected unit and this model has a height adjustment setting on hinge. Tried to adjust but found screw is rounded and seized. Need to order RC hinge and cam. Office to reschedule ; ordrng 1 W11292872 (Hinge) and 1 W11311687 (Cam)

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near San Marcos, Texas 78666

Joe Z

Job Details: 10/17/2023

"Arrived on site for not operating. Upon arrival,inspected unit and found debris under float switch, cleared debris. Ram diagnostics and there are no error codes. Ran automatic test and"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Belton, Texas 76513

David Z

Job Details: 10/17/2023

"Arrived on site to follow up on refrigerator that was recycling power and resetting. When i plugged in the unit it started fine the first time. I unplugged and retested, and this time the unit started cycling and reaetting. I could hear a control relay clicking as well. I removed rhe P8 connrctor first, and the cycling immediately stopped. I plugged in the P8 and power cycled, and unit started resetting again. Was able to do this about 5 times plugging and unplugging P8. I ran the unit through all tests relating to that connector, which is all Icemaker related (Thermistor, fill tube heater, and icebox fan). Called tech line, Sr7737575362. Tech line recommended replacement of icebox fan, and other components in the chain and to retest. Ordering fan, icemaker, fill tube heater to resolve. Office to schedule when we have all parts. ; ordrng 1 W10846539 (Icebox Fan) and 1 W11087201 (Fill Tube Heater) and 1 W11658802 (Icemaker)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ2

Near Belton, Texas 76513

David Z

Job Details: 10/17/2023

Arrived on site to install new upper rack mounts and nuts. Installed and verified proper operation with no leaking. Repair completed.

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Belton, Texas 76513

David Z

Job Details: 10/17/2023

"Arrived on site to diagnose range needing adjustment after LP conversion. I tested the unit and verified burners do light, but front center required adjustment. Customer also informed me that the inspector says the oven is 25 degrees cold. I also found the igniters will constantly spark even when the flame is lit. Called tech line, SR 7737578311. I was advised to check the ignition module, harness, and possible grounds to resolve. I was also informed this oven is precalibrayed by JA and is NOT adjustable. I'm ordering temp sensors / controls to resolve any potential heat related issues, and ignition components to resolve the sparking issue. Office to schedule when all parts present. ; ordrng 2 W11320016 (Switch Harness)s and 2 W11319687 (Spark Module)s and 2 W10859573 (Temp Sensor)s and 1 W11573760 (LF, LR, RC Front Igniter) and 1 W11580024 (LCF, RCR Igniter) and 1 W11238756 (LCR Igniter) and 1 W11317945 (Appliance Manager Secondary) and 1 W11317788 (Cooktop Harness)"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Leander, Texas 78641

Maurice R

Job Details: 10/17/2023

Arrived onsite for washer not agitating. Ran diagnostics cycle and during the agitation mode it only spun once it finished the cycle other wise. I changed the actuator and capacitor to see if it fix the issue. The agitator was lose I tightened half turn still has a little bit of movement. The customer showed me where the paint is coming off the lid of the washer ordering a new lid. The customer is going to run a load in see if the unit completes the cycle without any issues. If there is still a issue will order a new agitator.no water leaks detected during service.Office to schedule appointment once the part arrives. ; ordrng 1 WPW10338625 (Lid)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Fort Cavazos, Texas 76544

Tyler

Job Details: 10/17/2023

Arrived on site for washer needing previously diagnosed ACU. Upon arrival confirmed failure and installed part. Found washer working as designed. Call complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Copperas Cove, Texas 76522

Tyler

Job Details: 10/17/2023

Arrived on site for dishwasher needing previously diagnosed plates and insolation and screws. Upon arrival reconfirmed failure and installed parts. Found unit working as designed call complete

We serviced a

WHIRLPOOL WINE COOLER

Model KUBL314KSS00

Near Austin, Texas 78750

Paul

Job Details: 10/17/2023

Arrived onsite for a refrigerator making a rattling noise and not cooling. The customer stated the noise is a humming noise and it will last as long as 15 minutes but they also stated the unit has been cooling fine. I found the toe kick not installed correctly causing the door switch not to pop out and turn the UI on and the interior lights. I corrected the toe kick and the switch works as designed now. I never heard any odd sounds when I arrived and after I corrected the toe kick I powered the unit off and let it set a few minutes and powered it back on. The unit went into a defrost after it was powered on. I waited for defrost to end and the sealed system turned on. I found the condenser fan making the noise the customer was hearing. I replaced the fan and tested the unit. All sounds normal now and the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Fort Cavazos, Texas 76544

Tyler

Job Details: 10/17/2023

"Arrived on site to install previously diagnosed cam, belt, shield and feet. Upon arrival installed parts and tested unit. Found washer working as designed. Call complete"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Fort Cavazos, Texas 76544

Tyler

Job Details: 10/17/2023

Arrived on site for washer needing previously diagnosed pump and harness. Upon arrival installed parts and tested unit found washer working as designed. Call complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near Austin, Texas 78744

Scott

Job Details: 10/17/2023

Arrived on site for smell of gas again . Tested connections underneath in cabniet . No leaks detected with meter and liquid detector . Found left valve bent . Ordering Manifoil .set return 10/23; ordrng 1 W10594396 (Manifoil)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, Texas 78744

Scott

Job Details: 10/17/2023

"Arrived on site for dead dryer . Found no power at terminal block . Found breaker tripped , reset breaker . Breaker tripped as soon as start button tripped . Checked harness , no shorts in wiring . Found break would trip when nothing plugged into out let . After several resets on breaker unit is running and heating . Getting correct amps. Recommended customer have breaker replaced . No lint build up at this time . Job complete"

We serviced a

WHIRLPOOL OVEN

Model AER6303MMS0

Near Austin, Texas 78744

Scott

Job Details: 10/17/2023

Arrived on site for range tripping breaker . Ran broil and didnt trip breaker . Ran reg bake and unit tripped breaker . Found nothing wrong with harness . Replaced bake and broil elements . Still tripping breaker . Ran amp checks . 10 amps at bake and both L1 and L2 . Then tripped when broil came on . Ran broil bye itself 14 amps at element and 14 at block . Recommended replacing breaker . Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Austin, Texas 78747

Scott

Job Details: 10/17/2023

"Arrived on site for door locked and not opening . Ran diagnostics, found drain pump had failed. Replaced drain pump ran diagnostics and found when pump had failed it had burned out one of the wires in connection on harness on pump. Replaced spade on wire . Re ran diagnostics. All checked normal. No water leaks detected at this time . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Austin, Texas 78744

Joe Z

Job Details: 10/17/2023

"Arrived on site for both sections not cooling. Upon arrival,inspected unit and both sections are cool , but not cold. Test compressor and operates, pulls .98 amps. Found only partial frost pattern on evaporator. Need to order sealed system repair. Ordering evaporator,compressor, Uv drier, access valve, nitrogen, r600 kit, and weigh 2 hours. Office to reschedule ; ordrng 1 W11546605 (Evaporator) and 1 W11580057 (Compressor) and 1 2hourweigh (2 hour weigh) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Austin, Texas 78741

Joe Z

Job Details: 10/17/2023

Arrived on site for not cooling correctly. Upon arrival inspected unit. RC is cool but not cold enough and FC is cold but not freezing. Ran diagnostics and all components passed. Ice container is full of ice. Found entire evaporator except heater are encased in ice. Defrost is operating correctly. Found freezer is stuffed with food packaging and 2 of the shelves have liners that reach the rear panel and blocking the vents. Unit ha improper air flow. Cleared all ice with blower and steamer. Advised customer to shorten the length of shelf liners and be sure they do not extend pass the glass shelves. Powered unit back on and confirmed perfect frost pattern on evaporator. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, Texas 78724

Kimo

Job Details: 10/17/2023

Arrived onsite for a washer that is making a grinding noise when in use. Upon inspection I found that this is true upon future inspection I found that the belt had fallen off and did dang to itself and the cam I replaced both and tested the unit and found unit operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Austin, Texas 78754

Kimo

Job Details: 10/17/2023

Arrived onsite to install previously ordered parts. Upon arrival the was no one home we reached out to the customer and got no answer I waited 10mins and still no one showed. I the. Moved one

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Pflugerville, Texas 78660

Kimo

Job Details: 10/17/2023

Arrived onsite for a refrigerator with a gasket that is falling off. Upon arrival I I found that the actuator issue was that the chassis was coming apart at the bottom. I connected tech line and documented my findings with Chris sr#7737580019. And was advised to have the customer contact customer service and go from there

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Pflugerville, Texas 78660

Kimo

Job Details: 10/17/2023

"Arrived onsite for a refrigerator that is not cooling. Upon arrival I performed a temp test and found Fc at20*. RC at57. I checked the compressor and found that it was hot, I checked the frost pattern and found that only the very top of the Eva had any frost. Pointing to ss issue I am ordering a sealed system and having the office reschedule ; ordrng 1 W11578031 (COMPRESSOR) and 1 W11565768 (EVAPORATOR) and 1 W11567406 (EVAPORATOR) and 1 Locringkit (Loc ring kit) and 1 Accessvalve (Access valve) and 1 Uvdrier (Uv drier)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254EBL2

Near Pflugerville, Texas 78660

Gerald

Job Details: 10/17/2023

KDTE254EBL2 arrived on site to install previously diagnosed and ordered parts. Removed and replaced the upper and lower spray arms. Operational test successful with no water leaks observed during service.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78754

Gerald

Job Details: 10/17/2023

WTW4855HW3 arrived on site to inspect washing machine not working. Upon arrival I placed the unit into service diagnostic mode. No error codes. Tested the unit and all components activated except for the pump. Inspected all connections and found them all seated properly. Looked at the ui and found that the lights werent working. Cycled power to the unit to get the control panel to work. Checked and had proper voltage. Found that the controls would become inoperable randomly. Replaced the main control board. Tested the unit and all components are working as designed. No water leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Austin, Texas 78754

Gerald

Job Details: 10/17/2023

"WRF757SDHZ03 arrived on site to inspect refrigerator with buzzing noise. In service mode I attempted to activate the compressor speed setting the compressor would attempt to start and do nothing. Temps read FC=73 RC= 73. Ordering the compressor, drier and access valve for SS. No water leaks observed during service. Informed customer of my findings. Unit left unplugged. ; ordrng 1 W11506635 (Access valve) and 1 W11574734 (Compressor) and 1 WPW10143759 (Dye drier) and 1 SS (SS) and 1 2hrs (2hrs), states that autho needed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near San Marcos, Texas 78666

Luis

Job Details: 10/17/2023

"Arrived on site. Replaced icemaker,power cycled unit ran harvest test passed,ran fill test passed."

We serviced a

WHIRLPOOL DRYER

Model WED8120HW

Near Belton, Texas 76513

David Z

Job Details: 10/17/2023

"Service not needed. Unit does heat, customer only needs washer worked on."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Liberty Hill, Texas 78642

Lou

Job Details: 10/17/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the lower dishwasher rack and tested functions. I inspected the upper rack and found rust spots on the rack where the dispenser door rubs on the rack (photo). I am ordering the upper rack and scheduled return service for 10/23/23. No water leaks observed during service.; ordrng 1 W10909088 (Upper rack)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Liberty Hill, Texas 78642

Lou

Job Details: 10/17/2023

"Arrived on site to inspect refrigerator not dispensing water and not making ice. Upon further inspection, I tested the water dispenser and found it not dispensing water. I removed the lower drawers and shelf to gain access to,the evaporator cover. Removed the outer cover and found the fan scroll not sealing at the air tower causing the cold air from the evaporator to escape and hit the reservoir and freeze it. Using my steamer, I heated the reservoir and retested the water dispenser and it is operating as designed. I found the fill tube frozen and removed the ice and tested the ice maker and it is operating as designed. Using the permagum that was prescreened for this call, I sealed the gap between the scroll and air tower and tested the RC evap fan in diagnostics and the gap is completely sealed. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID RANGE

Model KOSE500ESS20

Near Georgetown, Texas 78628

Lou

Job Details: 10/17/2023

"Arrived on site to inspect wall oven temps. Upon further inspection, per the manufacturer testing requirements, using my multimeter, I placed my thermal couple in the center of the middle rack and tested temps on Bake at 350 degrees. My preheat temps was 351. My next four readings were 380, 336, 384, 327 for an average temp of 356.75 which is within range of temperature readings on a setting of 350 degrees. Based off my temp readings, the unit is operating as designed and no repairs are needed at this time. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Waco, Texas 76710

Jonathan M

Job Details: 10/17/2023

"John site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that after the last repair, the unit ran for 4-5 months without having an issue up until recently. Did confirm the customers complaint and found a defrost issue inside of the refrigerator. Due to the last repair, I am ordering the defrost heater assembly and evaporator thermistor for repair. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11650660 (Heater) and 1 WPW10384183 (Thermistor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Manor, Texas 78653

Matthew

Job Details: 10/17/2023

"Arrived onsite for unit not cooling. Upon arrival inspected unit. Found both compartments room temperature. Inspected compressor compartment and compressor is vibrating, suction and discharge line are room temperature. Refrigerant is not flowing properly. Unit having sealed system issue. Ordering 2hr sealed system repair, compressor, dryer and access valve. ; ordrng 1 W11557425 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (UV dryer) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 2hr (2hr)"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Temple, Texas 76504

Jonathan M

Job Details: 10/17/2023

Arrived on site for a washing machine that wont start a cycle. Inspected unit and work area. Attempted to start the washer and from the washer advising to close the lid. Lifted the lid and found the strike broken. Ordering the strike and rescheduled the customer to 10/23.; ordrng 1 W11457841 (Strike)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Troy, Texas 76579

Jonathan M

Job Details: 10/16/2023

"Arrived on site for a refrigerator that is hard to open and close the freezer door. Inspected unit and work area. Found the freezer door, not being able to pull out initially and once the freezer door was pulled out found ice buildup on the bottom side of the freezer door. Found the gasket on the bottom side torn and the rigid catch part of the gasket removed from the gasket. Inspected the door and found the bottom outer edge of the door loose indicating replacing the gasket would not be the best fix. Ordering the freezer door in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11436967 (Freezer door)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Austin, Texas 78748

Matthew

Job Details: 10/16/2023

Arrived on site for unit making loud noises while in use. Upon arrival inspected and tested unit found that noise was immediate. Disassembled and found roller bearings worn. Use repair kit to remedy issue tested and unit is now working properly. Job complete

We serviced a

ROPER DRYER

Model RED4516FW

Near Austin, Texas 78727

David Z

Job Details: 10/16/2023

"Arrived on site to diagnose dryer not spinning. Tested unit and found motor turning and drum not. Found belt snapped off. Replaced belt with extra from truck stock repair kit, 4392065. Tested and verified unit working as designed. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Austin, Texas 78722

David Z

Job Details: 10/16/2023

Arrived on site to diagnose refrigerator not making any ice. Tested unit and found icemaker not cycling. Replaced icemaker and verified proper operation. Repair completed.

We serviced a

JENN-AIR WALL OVEN

Model n/a

Near Liberty Hill, Texas 78642

Gerry C

Job Details: 10/16/2023

JJW3430LL00 Arrived to inspect temperature issues. I found all loads working and verified via thermography. The unit was showing approximately 30F warmer than measured in all conditions. Office to order sensor. ; ordrng 1 W11598120 (Sensor) and 1 ScheduleWith391278 (Schedule With 391278)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Belton, Texas 76513

Jonathan M

Job Details: 10/16/2023

"Arrived on site for dishwasher, but has no power. Inspected unit and work area. Did confirm proper voltage. Going to the unit at the terminal block, but found the unit completely unresponsive. The customer advised that after they plug the unit in, the unit made a draining sound, and then stopped working altogether. checked through the fuse and found the fuse had not blown. Verified voltage going to the control. Checked all my loads and found the drain pump was out of range. Text Luke causing the control to fail as well. Ordering the drain pump and will return with the control. Rescheduled the customer to 10/20.; ordrng 1 W11462456 (Drain pump)"

We serviced a

KITCHENAID COOK TOP

Model n/a

Near Austin, Texas 78751

Scott

Job Details: 10/16/2023

Add on Arrived on site for center burner cap defective .ordering burns caps . No gas leaks detected at time of service. Call to set return . ; ordrng 1 W10617345 (Burner cap) and 1 W10635600 (Burner cap)

We serviced a

KITCHENAID RANGE

Model KSGB900ESS8

Near Dripping Springs, Texas 78620

Leonardo

Job Details: 10/16/2023

"Arrived on site to replace cosmetic panels. Suctioned inspected unit, was happy with results. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Dripping Springs, Texas 78620

Leonardo

Job Details: 10/16/2023

"Arrived on site to inspect unit for not draining. Upon closer inspection found garbage disposal drain knockout had been left in after install, which blocked water from draining dish washer. Removed knockout drain cover, tested unit unit is running as intended. Job complete."

We serviced a

WHIRLPOOL VENTHOOD

Model WVI75UC6DS5

Near Austin, Texas 78701

Wesley

Job Details: 10/16/2023

Arrived onsite for broken island hood glass. Sr#7737564735 spoke with Bruce. unit has to be uninstalled to be serviced. Maintenance will be required make unit accessible for glass replacement. Office to reschedule in coordination with building maintenance. ; ordrng 1 WPW10738522 (Glass)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, Texas 78744

Wesley

Job Details: 10/16/2023

Arrived onsite and found unit operating with noise form cabinet vibration. Applied insulation to absorb magnetron vibration into cabinet. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Leander, Texas 78645

Maurice R

Job Details: 10/16/2023

"Arrived onsite for refrigerator with air gap on the bottom of the fc door. Called wp to,get PEXED. This will be the 4 refrigerator.Sr7737563710."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near New Braunfels, Texas 78130

Andrey

Job Details: 10/16/2023

"Arrived on site to test unit for condensation buildup on FC gasket, tested unit found condensation on top of FC gasket, ordering foam gaskets to install under the gasket for better insulation, rescheduling for 10/20; ordrng 2 W11159728 (Foam strips)s"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Belton, Texas 76513

Jonathan M

Job Details: 10/16/2023

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to replace the inlet tube and found that the waterline feeding the inlet water valve has been leaking for sometime. Replaced the inlet tube and water valve together and advise the customer that they would need a new waterline hook up for for repair due to the leaking waterline. I was unable to test due to the water line connector leaking in the customer not having another one on hand to install. Advised customer call back if any other issues persist. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, Texas 78752

David Z

Job Details: 10/16/2023

Arrived on site to diagnose refrigerator that was not evenly freezing items in freezer and RC wasn't as cold as it needed to be. Checked freezer and found 2 ice balls on the front of the evap cover. Removed evap cover and found the fan was not plugged in from factory and not blowing. Plugged in fan and verified proper cooling. Advised to defrost unit to get ride of the ice on top of the evap. Unit now working as designed. Repair completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Austin, Texas 78752

David Z

Job Details: 10/16/2023

"Arrived on site to diagnose refrigerator not cooling in either compartment. Tested unit and found it just buzzes and clicks, but is not firing the compressor. Compressor appears to be locked up. Ordering sealed system repair for R600 system. Office to schedule. ; ordrng 1 W11580057 (Compressor) and 1 W11578004 (Evap) and 1 Nitrogen (Nitrogen) and 1 R600Kit (R600 Kit) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access Valve)"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Troy, Texas 76579

Jonathan M

Job Details: 10/16/2023

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the lower harness and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4616FW2

Near Austin, Texas 78702

Wesley

Job Details: 10/16/2023

Arrived onsite for grinding sound and determined the cam was not engaging due to clothing obstruction in the cam space. Removed clothing and replaced cam. Unit is now operating as designed. All checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ

Near Bastrop, Texas 78602

Kimo

Job Details: 10/16/2023

Arrived onsite for a DW that will attempt to pump the water out of the unit but will not move the water out. I checked that the hose was not clogged I attempted to Ruths drain pump and found that the pump would hmm but the impeller wouldnt move. I replaced the pump as tested the unit and found unit operating as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Pflugerville, Texas 78660

Blake

Job Details: 10/16/2023

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the inverter and the UI and tested. No change found. I tested all interlock switches and found them good. I found multiple F6E4 error codes. I am ordering the main control and the microwave control to resolve. ; ordrng 1 W11325603 (Micro control) and 1 W11261167 (Main control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Leander, Texas 78641

Maurice R

Job Details: 10/16/2023

Arrived onsite for previously diagnosed parts. Informed the icemaker found the same error when I ran diagnostics test on the icemaker. I found the condenser clogged clean it up. I then noticed that there were 5 wires on the bottom of the FC DOOR broken. This is stopping the icemaker from working. Going to order the door and see if the warranty company will replace the door. No water leaks detected during service. LW10744163. Office to reschedule the customer when part is approved. ; ordrng 1 LW10744163 (FC door)

We serviced a

JENN-AIR MICROWAVE

Model JMC2430IL02

Near Austin, Texas 78723

Kimo

Job Details: 10/16/2023

Arrived onsite to install previously ordered parts upon arrived I installed the new holders and tested the unit several times and found unit operating as designed

We serviced a

MAYTAG FREEZER

Model MZF34X18FW04

Near Killeen, Texas 76541

Tyler

Job Details: 10/16/2023

Arrived on site for freezer needing sealed system repair. Upon arrival reconfirmed failure and installed compressor access valve and uv drier. Pulled vac and recharged system with 4.1oz of r134a. Found no leaks and psi lvls at 0/125 when unit was running for a full 20 minutes. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Dripping Springs, Texas 78620

Leonardo

Job Details: 10/16/2023

"Arrived on site to test unit for receiving power but not running through cycles. Error code f10e3 is present meaning drying fan error/wax motor. Reset code, tested unit, unit is running as intended. Drying fan mustve gotten wet and dried out allowing functions to return to normal. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, Texas 78744

Wesley

Job Details: 10/16/2023

Arrived onsite and replaced the harness. Unit is now operating as designed. All checks good.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Copperas Cove, Texas 76522

Tyler

Job Details: 10/16/2023

"Arrived on site for dryer freezing display and over heating on the last 9-12 minutes. Upon arrival found no errors. Found element divider slightly wrapping and relay on control getting stuck. replace fuse, thermistor, cutoff, thermistor fix, element, and control. Tested unit and found dryer working as designed. Call complete"

We serviced a

WHIRLPOOL RANGE

Model WCG97US6HS05

Near Pflugerville, Texas 78660

Blake

Job Details: 10/16/2023

Arrived on site to inspect gas cooktop. The customer was concerned that all igniters spark when igniting. I explained to the customer that its designed to do this. I tested all burners and found everything operating properly. No gas leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Georgetown, Texas 78633

Lou

Job Details: 10/16/2023

"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill. Cleared the code and continued with testing. I tested in automatic test first (test 12) and the unit operated as designed. I manually tested the valves and they, along with the sensor, filled and sensed as designed. While manually testing the valves, I found the unit with a large amount of detergent send in the drum assembly (photo). Customer advised that they are placing the detergent pods in the dispenser drawer. I recommended not doing that as the plastic from the pod does not dissolve well and clogs up the dispenser which is the reason the unit is showing the error code. I made recommendations for use and care, as well as, detergent and softener use. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Austin, Texas 78738

Matthew

Job Details: 10/16/2023

Arrived onsite to replace faulty UI. Replaced and tested. Unit is now functioning properly. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Georgetown, Texas 78633

Lou

Job Details: 10/16/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the right RC door gasket and using my heat gun, I heated the gasket and shaped it before installing. Once installed, I inspected it and found it sealing all the way around the door. I recommended the customer leave the door closed for approximately three to four hours to allow it to mold to the chassis. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WGD5010LW3

Near Round Rock, Texas 78681

Blake

Job Details: 10/16/2023

"Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the bearings, idler pulley, and belt. I reassembled and tested. The unit now operates as designed. No gas leaks detected during service."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Austin, Texas 78717

Miguel

Job Details: 10/16/2023

Arrived on site for dishwasher not working. Found control did not start. Found voltage good at junction. Removed door panel and found power not making it to control board. Found in line fuse for power is bad. With power unit completed diagnostics with no issues. Will need new harness. Reset for fri am. ; ordrng 1 W11662347 (Harness)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Cedar Park, Texas 78613

Miguel

Job Details: 10/16/2023

Arrived on site for microwave showing error. Found stored error of f1e5. Attempted to removed oven from wall but was unable to removed left side out of wall. Bottom leg is stuck. When putting unit back in the door is now not level. Will need to be adjusted by side hinge. Office to reschedule with 2 techs to attempt and remove. ; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Hutto, Texas 78634

Blake

Job Details: 10/16/2023

Arrived on site to inspect dryer. The door gasket is torn up on the bottom right corner. I removed the old gasket and replaced it. I found good airflow and heat from the unit. The unit now operates as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Lago Vista, Texas 78645

Maurice R

Job Details: 10/16/2023

"Arrived onsite for IM not working. On inspection the customer tells me that they only get 2oz on a measured 8oz pour. Pulled the filter out and installed a bypass. The unit dispensed 8oz on a 8oz pour. Informed the customer that the filter is clogged and it wont dispense a enough water to the IM to make ice. Customer said that it would make ice sometimes, I then checked the fc temperature and it was -4 on setting of 0? informed her that the fc is cold enough to make ice. Did the fill test on the ice maker with the bypass and it filled. Customer going to replace the filter. No water leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Del Valle, Texas 78617

Kimo

Job Details: 10/16/2023

Arrived onsite for a refrigerator that is not cooling. Upon inspection I found that the Evap had a incomplete frost pattern and no signs of a defrost issue i checked the compressor and found that is was running a 0.5 amps. Which points to a ss issue I am ordering sealed system. Office to reschedule ; ordrng 1 W11579351 (EVAPORATOR) and 1 W11580057 (COMPRESSOR) and 1 Uvdrier (Uv drier) and 1 Accessvalve (Access valve) and 1 R600 (R600)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TE0

Near Killeen, Texas 76542

Tyler

Job Details: 10/16/2023

Arrived on site for dryer.got no response by phone your door. Need office to reschedule once Availability of customer(new owner) is known.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Gatesville, Texas 76528

Jonathan M

Job Details: 10/16/2023

"Arrived on site for a dishwasher that has an issue with the top rack. Inspected unit and work area. Found that the top rack was not fully inserted onto the slider, and that the back wheel of the top rack was sitting behind the slider. Removed the left rail in order to get the rack out of the slider. Readjusted the rack and tested the unit. The unit begin to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Blanco, Texas 78606

Luis

Job Details: 10/16/2023

"Arrived on site. Found traces of dye on filter drier,possible dye due from prev tech checked high side pressure no dye in any other location. Replaced the dye drier and evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked evaporator frost forming. Let unit run checked both compartments no traces of dye,powered unit off let pressure equalize checked both compartments no traces of dye."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78752

David Z

Job Details: 10/16/2023

"Arrived on site to diagnose washer that was not spinning. On arrival resident advised me that the unit leaked on first usage. I tested the unit and found it filling and spinning in regular cycle, drain and spin as well. Ran a cleaning cycle and could not duplicate any kind of leak, but the water is also very hot and causing a lot of steam moisture building/dripping around the dispenser housing. Advised customer to double check spin settings on console due to issue with some that default / reset to no spin. Advised to get video if either issue returns. Unable to verify any failures at this time. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08L

Near Cedar Park, Texas 78613

Miguel

Job Details: 10/16/2023

"Arrived on site for ice maker not working all the times. Sometimes it will work and others it does not. Found temperature in refrigerator and freezer are good. Fans are working. Water in tray is full. Cubes it did make are solid and full. Replaced ice maker, verified operation. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Harker Heights, Texas 76548

Tyler

Job Details: 10/16/2023

"Arrived on site for refrigerator showing po failure, upon arrival confirmed ui display had po and tested voltage from outlet to unit. Found stable 123vac. Found no drops from hv to ui control and no damaged wires. Replaced ui and hv control after verifying temps actual at 2/38. Call complete"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Austin, Texas 78703

Wesley

Job Details: 10/16/2023

Arrived onsite and found unit operating with failed control and inverter. Replaced control and inverter and function restored. Unit is now operating as designed. All checks good.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Waco, Texas 76710

Jonathan M

Job Details: 10/16/2023

Arrived on site to install previously diagnosed parts. Inspected unit and work area. replaced the wash motor and control and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.

We serviced a

LG DRYER

Model DLE3600W

Near Austin, Texas 78737

Matthew

Job Details: 10/16/2023

"Arrived onsite for unit not powering on. Upon arrival inspected unit. Found no supply power. Found the breaker to unit was tripped. Flipped breaker and tested, unit is now functioning properly. Job complete. Office to run cc on file."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Killeen, Texas 76542

Tyler

Job Details: 10/16/2023

"Arrived on site for dryer not starting upon arrival confirmed failure and found L1-2 had 251vac, L1-N had 125, L2-N was 125. When unit was turned on L1-N would drop from 125 to 30vac. And L2 would increase from 125 to 220vac. Found dryer working as designed after disassembly found no faults in timer, motor, and terminal connections. Call complete"

We serviced a

IKEA OVEN

Model IBS350DS02

Near Pflugerville, Texas 78660

Blake

Job Details: 10/16/2023

Arrived on site to install outer oven door glass. I removed the door from the unit and installed the outer door. The unit now operates as designed. Office has received full payment.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Georgetown, Texas 78633

Lou

Job Details: 10/16/2023

"Arrived on site to inspect wall oven clock stuck. Upon further inspection, I placed the unit in diagnostics showing error code F6E0-oven user interface lost communication. I cycled power to the unit and removed and replaced the control panel and cycled power and assisted the customer in connecting to WiFi. Unit connected but the app on the phone was down. I contacted the Whirlpool WiFi team and spoke to Michael and advised of the issue. Michael was able to get the unit connected to the customers app and it immediately updated the app on the phone. Tested the unit and it is operating as designed. Job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Austin, Texas 78732

Paul

Job Details: 10/16/2023

Arrived onsite for a dishwasher that is leaking and keeps beeping three beeps at a time. I found errors for an open float switch and the drain pump. I found the overflow pan had dried out. I found the machine working as designed but I found the door gasket leaking from the top on the left side and running down in the pan. I changed the door gasket out and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Austin, Texas 78754

David Z

Job Details: 10/16/2023

"Arrived on site to diagnose refrigerator not dispensing water. Tested unit and found valve is just loudly buzzing when you try and trigger it. Pulled out unit and found water was off, and the water line was also kinked and folded in half. Tucked hose on the back of the unit and verified proper operation. Repair completed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Blanco, Texas 78606

Joe Z

Job Details: 10/16/2023

Arrived on site for door not closing correctly. Upon arrival inspected unit for all checks per service pointer for door not closing properly. All test passed. Tried unit several times and unit operates correctly every time. Cannot duplicate the issue. Instructed customer on properly closing the door. Unit is operating as designed. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Austin, Texas 78748

Matthew

Job Details: 10/16/2023

Arrived on site to replace previously damaged panel. Replace Panel and inspect. Could not find any imperfections. Customer inspected and approved. Took pics. Unit is functioning properly. Job complete

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Blanco, Texas 78606

Joe Z

Job Details: 10/16/2023

"Arrived on site for unit turning off mid cycle. Upon arrival, ran diagnostics and there are no saved error codes. Ran an automatic cycle and as motor began to spin the control powered off on its own. Test polarity and is good. Need to replace control. Replaced control W11608058. Test unit and is operating a drain and spin cycle and unit is operating as designed. No leaks present at this time. Job complete"