Service History 651

Near Pflugerville, TX 78660
Brandon
Job Details: 03/17/2020
MICROWAVE KITCHENAID KMHS120ESS5 "Arrived on site for customer complaint of unit not heating, found faulty magnetron, capacitor, and diode, I replaced all parts, unit tested good.
Near New Braunfels, TX 78132
Noah D
Job Details: 03/17/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site to install lip conversion kit, gave kit to customer and instructed him on process to get gas certified tech to install. Job complete"
Near Lorena, TX 76655
Jonathan M
Job Details: 03/17/2020
OVEN JENN-AIR JJW2827DS01 Arrived onsite for oven that worked snot holding temperature. Inspected unit and work area. Placed unit in service diagnostics and and found F3 E0 (main oven sensor open/shorted) error code. Tested resistance on the sensor and found the sensor shorted. Replaced sensor and tested unit. Unit is working as designed. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for refrigerator frost in FC tested and inspected unit and found water running down evaporator cover from ice maker. Will need new ice maker. Was made aware by office that ice maker is not covered under warranty as it is an optional part that did not come with unit.Ordering needed part. Office to schedule return trip. Turned off ice maker. No water leaks present at time of service 1 WPW10715709 (icemaker)
Near Marble Falls, TX 78654
James
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KBFN502EPA02 Arrived on site and found side led lights have gone out. Replaced failed module and tested. Unit tests good. Job complete
Near Austin, TX 78717
Lou
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit dispensed water into the tub, but the motor never came on. Advanced through testing and the dispenser, drain pump, & element all operated as designed I removed and replaced the sump/motor assembly and retested. Unit operated as designed. No water leaks observed during service, job completed."
Near Marble Falls, TX 78654
James
Job Details: 03/17/2020
OVEN WHIRLPOOL KODE507ESS02 Arrived on site and found outer glass broken. I found no impact marks but the outer glass has separated from hinge rails causing stress on tempered glass. Installed new outer glass and tested. Unit tests good. Job complete
Near Pflugerville, TX 78660
Andy
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site for refrigerator not making ice or dispensing water. Tested and inspected unit and found unit hooked up to R.O water system. Called tech line and spoke with Rick and made aware of issue. Was instructed that unit can not be hooked up to R.O water system due to the fact that it can not Maintain minimum needed water pressure of 35 PSI instructed customer that she will need to have R.O disconnected and have unit hooked up directly to supply. No water leaks present at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 03/17/2020
WASHER KENMORE 110.2713241 "arrived on site to inspect washer leaking. Upon further inspection, I placed the unit in diagnostics showing error code F8E1. Cleared the code and before starting the testing, I removed the console to inspect the valve. Once I started testing, the valve began to leak water from the rubber seals. I removed and replaced the valve and calibrated the unit. Retested the unit and it operated as designed. No water leaks at the end of service, job completed.
Near Round Rock, TX 78665
Paul
Job Details: 03/17/2020
WASHER MAYTAG MVWC565FW1 "Arrived onsite for a washer not spinning out. Mr stated the washer was spinning out fine but the door lock is not unlocking at the end of a cycle. I checked stored error codes and found an F5E2, & F0E2. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. I ran manual diagnostics and tested the lid lock multiple times and found it never failing.I ran the calibration cycle and went over detergent use and amounts with the customer because of the sudsing error. Call complete."
Near Austin, TX 78745
Leonardo
Job Details: 03/17/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site to test unit for console not responding. Test unit and found bad console. Replaced console test unit and unit test good job complete.
Near Kyle, TX 78640
Robert
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived on job for complaints of ice not falling in glass. Found ice guide damaged. ; ordrng 1 WPW10435760 (guide-ice)
Near Austin, TX 78702
Scott
Job Details: 03/17/2020
DRYER WHIRLPOOL WED5620HW0 Arrived on site for unit rattling . Used pads under motor mount . Unit has stopped rattling . No lint build up of lint . Job complete .
Near Georgetown, TX 78626
Jonathan S
Job Details: 03/17/2020
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site for ice machine not making ice. Inspected unit and work area. Performed diagnostics mode. Found no frost pattern developing on compressor and condenser test. Found air flow from condenser fan. Found compressor running and no frost pattern. Found sealed system failure. Will need to replace compressor and filter drier. Office to schedule appointment when ETA is available. Please allow 3 hours for repair. ; ordrng 1 ACCESSPORT (ACCESS PORT) and 1 SEALEDSYSTEM (SEALED SYSTEM TECH) and 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 W10843121 (NON-UV FILTER) and 1 WPW10605286 (COMPRESSOR )
Near Austin, TX 78702
Leonardo
Job Details: 03/17/2020
OVEN WHIRLPOOL WEG515S0FS2 Arrived on site to test unit for bake not working. Test unit and found ignitor not igniting correctly. Replaced ignitor test unit and unit test good job complete
Near Georgetown, TX 78626
Paul
Job Details: 03/17/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived onsite for a range with the LF burner taking a long time to light. I found the burner with delayed ignition due to the burner head being warped. I replaced the head and tested the burner. The unit is working as designed. Call complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 03/17/2020
RANGE WHIRLPOOL WFE540H0ES0 "Arrived on site and tested operation. Found bake element has failed. Also found front right element runs on high for every setting on single and dual. Inspected element and found. Thermal probe stuck in. Also found that the switch has blacking on terminals. Unit will need bake element, front right element and switch to repair ; ordrng 1 AUTHO (AUTHO) and 1 W10779716 (elmnt-bake) and 1 W10823729 (elmnt-surf) and 1 W10857622 (switch-inf)"
Near Hutto, TX 78634
Andy
Job Details: 03/17/2020
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site for microwave not heating. Tested and inspected unit and found failed capacitor, diode and magnetron. No repairs are to be done at this time.
Near , TX 78610
Leonardo
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site to test unit for unit sliding backwards from front feet. Test unit and found bottom sliding when door opens all the way down. Advised customer to put screws behind the feet to prevent feet from sliding backwards. Job complete
Near Austin, TX 78702
Leonardo
Job Details: 03/17/2020
RANGE WHIRLPOOL KSGG700ESS1 Arrived on site to replace valve. Replaced valve test unit for leaks no leaks present at this time job complete.
Near Jarrell, TX 76537
Al
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDF320PADB3
Near Belton, TX 76513
Jonathan M
Job Details: 03/17/2020
WASHER MAYTAG MVWB855DC3 Arrived on site for washer that would not power on. Inspected unit and work area. Tested voltage going to control and found 121.3 votes. Tested voltage going to console and found no voltage. Tested resistance on Console and found it within range. Replaced control and tested unit. Unit is working as designed. Call complete.
Near Georgetown, TX 78628
Lou
Job Details: 03/17/2020
OVEN WHIRLPOOL JKP70WM2WW "arrived on site to install previously diagnosed and ordered part. In removing the old control, I found that the part ordered was the wrong part. I advised the office SR of the mix up and am ordering the correct part number. I advised the customer of the issue and they were okay since the unit operates as designed except for the convection fan and they don’t use this mode..; ordrng 1 WB27T11160 (control oven (erc3hp)"
Near Horseshoe Bay, TX 78657
James
Job Details: 03/17/2020
ICE MACHINE KITCHENAID KUID508HPS00 Arrived on site and tested operation. Found reservoir cracked at drain pump. Unit will need new reservoir and pump to repair. ; ordrng 1 W11229574 (pan-water) and 1 WPW10489125 (pump)
Near Cedar Park, TX 78613
Lou
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KFIV29PCMS00 "arrived on site to install previously diagnosed and ordered part. Due to the drain tube being clogged, I removed and replaced the drain tube and tested unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Jonathan S
Job Details: 03/17/2020
VENTHOOD KITCHENAID KVWB606DSS2 "Arrived on site for to replace damaged chimney. Inspected chimney and found bottom half bowed, due to off square. Removed went to install new and found new chimney damaged. Will need reorder chimney. . ; ordrng 1 W11321566 (CHIMNEY )"
Near Jarrell, TX 76537
Al
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived to inspect standard whirlpool refrigerator not cooling properly.Confirmed the complaint and removed the evaporator cover and found the air tunnel to the refrigerator was clogged with massive blocks of ice.I steamed the tunnels and used silicone to seal the freezer cabinet, since frost was building up inside the freezer section.Reassembled and verified proper operation of unit.Job complete"
Near Georgetown, TX 78628
Lou
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "arrived on site to inspect dishwasher not drying. Upon further inspection, customer advised that they do not use rinse aid, but have used vinegar. I placed the unit in diagnostics showing no error codes and tested. Using my multimeter, I placed it around the black wire at the junction box and tested amps to the components. When the unit turned the element on in the wash cycle of testing, my amp reading was 7-9amps. During the dry cycle at the end of testing, my amp reading for the element was 7-9amps. I made recommendations for use & care and advised to wash on a heavy or e and use hi temp wash, heated dry, and sani rinse and to make sure they use rinse aid as well. Made recommendations for detergent/rinse aid use. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
David Z
Job Details: 03/17/2020
WASHER BOSCH WFMC3301UC/06 "Arrived on site to diagnose a washer that was not draining. I’m arrival unit was full almost above the bellow. Used shop vac and sucked out standing water and any debris through the drain pump area. Once unit was drained I tested function. Tested a drain and fill and unit filled and drained as designed. When clearing out water found a large amount of suds present in my shop vac. E4 error can be caused by drain pump failure or oversuds errors. Drain pump is working fine and pumping large amounts of water out, Leaving suds to be the likely cause. If issue persists, On return visit bring drain pump and control as control can also cause this if failed. Everything appears to be working as designed at this time.
Near Austin, TX 78750
Cliff
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDT790SAYM2 "Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found Lower rack wheels broken causing lower spray arm not to turn. Also noted door gasket torn, upper rack rail stop broken, and pump and motor assembly leaking. All previously listed parts will need to be replaced to complete repairs. Advised homeowner not to use unit until repairs are completed to prevent water damage.Autho needed to replace 4 lower wheel assemblies, pump and motor, gasket, and stop.; ordrng 1 AUTHONEEDED (AUTHO NEEDED) and 4 W10195416V (dish rack wheel)s and 1 W10300924V (door seal)"
Near Austin, TX 78724
Jacob
Job Details: 03/16/2020
DISHWASHER WHIRLPOOL WDF510PAYSA "Arrived onsite for unit not closing correctly. Tested unit. Found that the frame of the unit is bent, causing the door to not shut correctly. Called Techline. Suggested to order a new tub for unit. Got SR#7727371801. Please factor in new spring and bushings along with tub install. Ordered part. Needs authorization and 2HR job; ordrng 1 2HRJOB (2HR) and 1 NEEDSAUTHORIZATION (AUTHORIZATION ) and 1 W10413848 (tub)"
Near Temple, TX 76502
Jonathan M
Job Details: 03/16/2020
WASHER MAYTAG MVWC465HW2 Arrived onsite for washing machine that is tangling clothes. Inspected unit and work area. Customer showed me what the problem was and it appeared the customer was laying clothes across the machine and the unit was tangling them as it washed. I placed unit in service diagnostics and found no error codes. I ran an auto test and unit ran as designed. I called Techline and spoke to Brian SR# 7727374600. He advised that 5is issue was with the loading.
Near Leander, TX 78641
Lou
Job Details: 03/16/2020
REFRIGERATOR KENMORE 795.7205311 "arrived on site to install previously diagnosed and ordered part. Due to the ice maker fan failure, I ordered the FC evaporator cover that includes the IM fan; however, when I unpackaged the new cover, I found a heater wire on the Evap cover that has no connection in the FC section. I messaged the office of the issue and will order an UNKNOWN-PARTS RESEARCH, CNOTE-TECH TO INSPECT PART, CNOTE-OFFICE TO SCHEDULE RETURN and reordering the cover. Advised customer of the mix up. No water leaks observed during service.; ordrng 1 AEB72913929 (EVAP COVER) and 1 CNOTE (OFFICE TO SCHEDULE RETURN) and 1 NOTE (TECH TO INSPECT PART) and 1 UNKNOWN (RESEARCH)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 03/16/2020
UNKNOWN UNKNOWN DT00000
Near Kingsland, TX 78639
James
Job Details: 03/16/2020
REFRIGERATOR MAYTAG MRT118FFFH04 "Arrived on site and installed new compressor, drier and stub. Used W10896677 lock ring for drier to capillary. Vacuumed system to clear and test for leaks. Found no leaks and charged with 3.7oz 134a. Tested operation and found unit working properly. Job complete ; ordrng 1 W10896677 (coupler)"
Near Taylor, TX 76574
Andy
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL M8RXEGMAW01 Arrived on site for refrigerator ice buildup and noise. Tested and inspected unit and found failed harness and weak evaporator motor. Ordering needed part. Office to schedule return trip. Customer would like soonest appointment possible. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. Customer signed waiver. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10183127 (harns-wire)
Near Austin, TX 78752
Leonardo
Job Details: 03/16/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site to test unit for cooktop no working. Test unit and found left burner not coming on. Found lose connection to burner secure connection test unit and unit test good job complete.
Near Austin, TX 78752
Scott
Job Details: 03/16/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for broken door . Found tabs had broken off in interlocks. Replaced door and removed tabs out of locks . Tested unit all checks normal . Job complete .
Near Austin, TX 78752
Richard
Job Details: 03/16/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for the oven cook top damaged. Upon inspection found that the cook top is not damaged. Took pictures. Oven tested good. Complete
Near Austin, TX 78752
Leonardo
Job Details: 03/16/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site to test unit for cooktop not working. Test unit and found right front burner not coming on. Test unit and found loose connection to burner. Secured connection test unit and unit test pod job complete.
Near Austin, TX 78752
Leonardo
Job Details: 03/16/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site to test unit for cooktop not working. Test unit and found cooktop light on not coming on. Test unit and found light not secured to indicator. Secured light to indicator test unit and unit test good job complete.
Near Lakeway, TX 78738
Kevin
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL KBFN502ESS02 "Arrived on site and inspected refrigerator and right hand side door does not close with as much force as the left-hand side door. Spoke with tech line and they recommended taking stop block and further deepening indentions close with more force. Can’t be done with field tools, remove stop block and added hey screw mounted ring that will keep the door from opening completely but will allow it to close with more force. After this adjustment door is closing better. However right hand side door still protrudes forward more than left-hand side door and there is some creaking when it closes. There is no other known correction for this issue, 7727375054"
Near Austin, TX 78717
Tyler B.
Job Details: 03/16/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived to inspect unit with pause always popping up, found unit will need micro cotrol, arm assy and interlocks to repair ; ordrng 1 CNOTE (SOONER SERVICE ) and 1 WPW10128850 (arm)"
Near Round Rock, TX 78665
Jonathan S
Job Details: 03/16/2020
OVEN WHIRLPOOL KOCE500ESS09 Arrived on site for combo unit having broken glass. Removed outer door glass and cleaned up broken glass. Found only outer door needed. Installed new outer door and tested door operation. Unit was not completely installed at time of service and no power.
Near Austin, TX 78723
Scott
Job Details: 03/16/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site , replaced tub ,shocks, pressure switch ,and presser hose . Tested unit m all checked normal . No water leaks detected"
Near Killeen, TX 76542
Al
Job Details: 03/16/2020
DRYER MAYTAG MED5630HW1 "Arrived to inspect new dryer not heating.Confirmed the complaint and disassembled and found all parts had continuity.Called Whirlpool and spoke with JOEL, computers were down, so no SR # was provided.Tested voltage at the outlet and got 240/120/120.Tested power at back of unit UNDER A LOAD and L1/L2 read 0.Advised customer the OUTLE was defective.She will call management to get outlet replaced.Job complete"
Near Austin, TX 78717
Tyler B.
Job Details: 03/16/2020
RANGE KITCHENAID KGCC506RBL05 "Arrived to inspect unit with suspected spark module. But found customers actual issue was a fault breaker. Advised customer of issues, explained hands on and advised the need an electrician"
Near Bell, TX 76513
Cliff
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM00 Arrived on site to diagnose a refrigerator that is not cooling properly. Was not able to diagnose unit today due to an improper installation. Front roller assemblies were removed from unit and unit cannot be pulled out without damage to wood floors. Freezer and refrigerator are bracketed together and both need to be pulled out enough to access brackets. Once bracket is removed floor protector will allow us to service unit. Customer will call to schedule once access is made.; ordrng 1 CNOTES (CUST TO PROVIDE ACCESS)
Near Austin, TX 78703
Richard
Job Details: 03/16/2020
DISHWASHER KITCHENAID KDTM404ESS2 Arrived onsite for the dishwasher top rack not getting cleaned properly. During testing found that the tube feed top sprayer is clogged with calcium build up causing the issue.Installed new tube feed and dishwasher tested fine. Heating element bracket that is riveted into the dishwasher has lost its integrity to hold the element down. Which is only repairable by replacing the tub assembly. Customer is aware and is ok with leaving the element how it is. Complete
Near Austin, TX 78757
David Z
Job Details: 03/16/2020
DISHWASHER FRIGIDAIRE FGID2466QF4A "Arrived on site to mount dishwasher with granite mount kit. Used food safe adhesive and sealed holes in unit from prior mounting screws. Installed granite mount kit and secured unit to it. Unit is now secured. Advised customer adhesive takes 24 hours to fully cure, so to avoid a lot of usage. Call complete."
Near Salado, TX 76571
Cliff
Job Details: 03/16/2020
WASHER LG WM4270HVA Arrived on site to replace wiring harness for washer. Replaced harness and found no change in operation. Reinstalled old harness and replaced control as controls not sending power to motor assembly. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Pflugerville, TX 78660
Andy
Job Details: 03/16/2020
OVEN WHIRLPOOL WFG525S0JS0 Arrived on site for range oven light not working. Tested and inspected unit and found failed bulb. Contacted office and was instructed bulb is covered. Ordering needed part as well as control in case needed. No gas leaks present at time of service. ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11317846 (cntrl-elec) and 1 WPW10571723 (bulb-light)
Near Marble Falls, TX 78654
James
Job Details: 03/16/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site and tested temps. Found fresh food section averaging 47 degrees and freezer at 0. Allied tech line and spoke to Andrew #7726041369. Recommended replacing fresh food evaporator cover again at there may be an air flow issue caused by a bad fan motor or harness. ; ordrng 1 W11395558 (EVAPORATOR COVER)
Near Austin, TX 78753
Scott
Job Details: 03/16/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for washer not agitating or spinning . Unit is locking and filling and draining . Found in diagnostics basket fault error . Unit is only humming when in spin or agitation . Ordering cap and motor .nonwater leaks detected at time of service . Call to set return , ; ordrng 1 W10832724 (motor-drve) and 1 W11395618 (CAP)"
Near Salado, TX 76571
Cliff
Job Details: 03/16/2020
WASHER MAYTAG MHW5630HW0 Arrived on site to diagnose a washing machine that is not completing cycles. Tested all parts and components and found no mechanical failures with washer at this time. Advised homeowner on best load sizes and cycles to use for best results. No further repairs are needed at this time and no leaks were found at time of service
Near Killeen, TX 76542
Al
Job Details: 03/16/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived to inspect front load washer shaking badly during spin.Confirmed the unit leveling feet were the cause to the issues.Ran diagnostics test mode after adjusting feet and unit tested as designed without excessive wobbling.All water lines were dry at the time of service Unit did have OVER SUDS & UNBALANCED LOAD ERRORS.Customer advised family members have been overloading the unit.Job complete
Near Austin, TX 78759
Andy
Job Details: 03/16/2020
COOKTOP KITCHENAID KCED606GSS01 "Arrived on site for cooktop smoke coming from unit. Tested and inspected unit and found failed switches, elements and harness. Ordering needed parts. Ordering 2 hour job to fully test unit after repairs as customer states it doesn’t really start smoking until about 20 minutes of use. Office to schedule return trip. Left breaker off and instructed customer not to use unit until repairs are done.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 W10823727 (elmnt-surf) and 1 W11134610 (harns-wire) and 1 WP8273993 (elmnt-surf) and 1 WP8273994 (elmnt-surf) and 1 WPW10251108 (elmnt-surf) and 1 WPW10342780 (elmnt-surf)"
Near Taylor, TX 76574
Andy
Job Details: 03/16/2020
DRYER WHIRLPOOL WED8500DC4 Arrived on site for dryer no operating properly. Tested and inspected unit and found issue with fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Leander, TX 78641
Lou
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=22 degrees & RC=42 degrees. Tested the ice maker in diagnostics test #56 and it showed E0. Tested the ice maker in test 57 and it harvested and then tested the fill tube in test #45 and the water dispensed. I found a small amount of ice/frost built up on the FC evaporator as if the unit is not defrosting. Tested the fans and defrost heater and all were good. Using my steamer, I removed the ice/frost and advised the customer that I will have to order parts and come back. I am ordering the fc Evap motor/harness and a CNOTE/AUTHORIZATION and will turn with the UI/HV control kit. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WPW10514110 (motor evaporator)"
Near Pflugerville, TX 78660
Andy
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site for refrigerator PO code and not cooling. Tested and inspected unit and found failed evaporator fans in FC and RC ordering needed part and will return instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. Customer signed waiver.; ordrng 1 W11087438 (motor-evap)
Near Austin, TX 78728
Tyler B.
Job Details: 03/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived to inspect unit not making ice. Rand diagnostics and filled ice maker found line frozen, removed and found heater not secure. Cleared and secured and tested good"
Near Pflugerville, TX 78660
Andy
Job Details: 03/16/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for dishwasher not cleaning and control panel issues. Tested and inspected unit and found failed pump motor assembly and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to inspect fridge for not dispensing water, upon inspection I found the water lines frozen, replaced tubing and retested. Water returned and no leaks detected. Job complete"
Near Austin, TX 78731
Robert
Job Details: 03/16/2020
ICE MACHINE MAYTAG MIM1555ZRS0 Arrived on job for complaints of little ice. Ran diagnostics and found water pressure to fill low and sensor not showing properly water levels.Will need to go back with valve and sensor
Near Cedar Park, TX 78613
Paul
Job Details: 03/16/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for a dishwasher not filling with water. I ran diagnostics and found an F4E3 stored error code. I found the unit not filling with water. I found the connection at the valve loose and not snapped in. I snapped the connector in and tested the machine. The unit is working as designed. Call complete.
Near Austin, TX 78729
Tyler B.
Job Details: 03/16/2020
RANGE FRIGIDAIRE LGGF3044LF "Arrived to inspect unit not broiling, found igniter to be failed, replaced and tested properly Igniter
Near Harker Heights, TX 76548
Al
Job Details: 03/16/2020
DISHWASHER MAYTAG MDB4949SDH2 Arrived to inspect dishwasher leaking.Ran diagnostics test mode and there was no leaks from underneath the unit.Discovered the door gasket is severely worn with lots of debris in and around the gasket.Ordering door gasket W10179427Needs more work; ordrng 1 W10179427 (DOOR GASKET)
Near New Braunfels, TX 78132
Noah D
Job Details: 03/16/2020
WASHER AMANA NTW4516FW3 "Arrived on site to diagnose washer for not spinning, upon inspection found the valves not giving adequate water, replaced valves, them tested latch spin and fill, all worked correctly, washer fill lasted longer then normal on sensing, replaced control and tested pressure hose line, line was not blocked, replaced control and retested. All functions returned. Complete"
Near Meadowlakes, TX 78654
James
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived on site and found all lights off and no function from deli control. Tested harness and found that the black ware in harness has broken in half. Unit will need new deli control harness to repair. Also found that the freezer ice maker has failed mid harvest. ; ordrng 1 W10886939 (icemaker) and 1 W11170612 (harns-wire)
Near Andice, TX 78628
Lou
Job Details: 03/16/2020
RANGE WHIRLPOOL WFG505M0BS3 "arrived on site to inspect range cooktop burners. Upon further inspection, I tested all burners and found the back right burner not arcing. Checked the connection at the spark module and found the connection loose. Tightened connection and tested and the burner operated as designed. After placing the back cover back on the unit and retested and found the burner not working again. I removed and replaced the spark module and retested ad all burners are operating as designed. No gas leaks detected during service, job completed."
Near Hewitt, TX 76643
Jonathan M
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for refrigerator that is intermittently turning off. Inspected unit and work area. Found unit plugged into a power strip on the Kit hen GFCI breaker. Tested unit in several fan tests for freezer, refrigerator, and ice box. Found all to be good. I checked voltage at the supply control and found proper voltage. I replaced the supply control and called Techline and spoke to Austin SR # 7727376111. He had me run through an ice harvest, damper control test, and run through fan tests again. He found no issues with the unit from the DC side causing the problem. He advised me to have the customer put the unit on its own designated regular outlet (non GFCI) and to call back if further problems persist. Call complete."
Near Lampasas, TX 76550
Al
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL GX5SHDXTQ01 Arrived to inspect cooling issues in refrigerator section.Removed the freezer evaporator cover and found mass ice buildup.Used my steamer to defrost the unit.Called Whirlpool Spoke withRobert @ Whirlpool Tech Steam the ice and Clean the condenser coilsJob complete
Near Austin, TX 78733
Robert
Job Details: 03/16/2020
WASHER SAMSUNG WF42H5200AW/A2 Arrived on job for error code. Washer fills with water eve though code is for long fill. Removed top and found hose to sensor damaged.; ordrng 1 DC97-14545F (HOSE)
Near Austin, TX 78759
David Z
Job Details: 03/16/2020
DISHWASHER KITCHENAID KDFE104DSS2 "arrived on site to diagnose dishwasher that was not draining. Performed diagnostic . Found pump running, but no water being pumped out. Found knockout for disposal was still intact and needed to be removedRemoved knockout and raised unit a little. Retested unit and it is now draining as intendedCall complete. No water leaks found at time of service."
Near Lorena, TX 76655
Jonathan M
Job Details: 03/16/2020
REFRIGERATOR MAYTAG MFI2570FEZ06 Arrived on site for refrigerator that is not making ice. Inspected unit and work area. Tested icemaker and found icemaker squeaking while trying to harvest. Unit will fit finished harvest but was very slow. Replaced ice maker and tested unit. Unit begin to fill with water and is working as designed. Call complete.
Near Georgetown, TX 78633
Cliff
Job Details: 03/16/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site to replace door for refrigerator. Replaced right side RC door as it was dented in the top right corner. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78732
Luis
Job Details: 03/16/2020
REFRIGERATOR KITCHENAID KRFF305ESS00 "Arrived on site for loose door handles. Removed drawers to allow customer to clean freezer floor,tightened door handles."
Near Dripping Springs, TX 78620
Kevin
Job Details: 03/16/2020
COOKTOP KITCHENAID KCGS556ESS02 Arrived on site and inspected cooktop and found installers have driven a screw through the bottom of the cooktop and punctured the simmer line to the center burner. Take pictures. Will need to bring back center burner gas lines to correct issue.; ordrng 1 W10545800 (tubing-gas) and 1 W10545801 (tubing-gas)
Near Austin, TX 78750
David Z
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to diagnose refrigerator with no cooling in the FC, and has shut itself off / reset a couple times. Performed diagnostic. Found FC Evap cover completely covered in ice. Unit would turn cooling back on / UI would blink at random as well. Replaced UI. Unit will now properly respond to settings. Removed Evap cover in FC and found bimetal was disconnected from its connection, and unclipped from its pipe. This was causing the defrost heater not to come on. Resecured the bimetal and plugged in the electrical connection. Steamer died on me part way through defrosting, so I have advised the customer to follow defrost procedure to finish defrosting. Unplug unit and leave door open for 24 - 48 hours, lined with towels. No water leaks found at this time. All is now working as designed. Call complete."
Near Waco, TX 76712
Jonathan M
Job Details: 03/16/2020
WASHER MAYTAG MHW6630HC0 "Arrived on site for washer that is having a low flow error code. Inspected unit and work area. Placed an in-service diagnostics and found an F8 E1 (no/long fill) and F0 E2 (over suds) error codes. I ran the unit through a manual test and both hot and cold water valves worked as designed. I called Techline and spoke to Kathy SR# 7727377293. He had me checks he height of the stand pipe and see how far down the drain tube went. She had me test the pressure hose up to the air down and make sure all connections are good. Everything was working as designed and was properly attached. She then advised that this issue was probably an issue with over sudsing. She advised that the FAV one error code happens when the unit either does not feel or does not drain properly and with an over sides, the unit would think that it still had water in the unit causing the drain pump to time out and throw the rot code. She advised me to make no repairs and to have the customer switch
Near Luling, TX 78648
Jacob
Job Details: 03/16/2020
REFRIGERATOR MAYTAG MRT118FFFE04 Arrived onsite to replace parts. Replaced parts. Tested unit. Unit test good. No issues at this time. Job complete
Near Lakeway, TX 78734
Kevin
Job Details: 03/16/2020
ICE MACHINE KITCHENAID KUIX305ESS1 Arrived on site and set ice machine into a diagnostic cycle and ran all functions on manual and everything passed. Confirmed ice level sensor is operating. If customer experience is excessive ice production again requested that they take a picture of the ice level and do not turn off the machine before technician arrival. And ice level sensor should also be brought back if the issue continues 7727374181
Near Dale, TX 78616
Jacob
Job Details: 03/16/2020
DRYER WHIRLPOOL WED49STBW1 Arrived on for unit not powering on. Tested unit. Found that the terminal block and power cord had melted. Ordered parts. Rescheduled with customer.; ordrng 1 279318 (terminal) and 1 279393 (screw) and 1 PT600L (cord-power) and 1 REQUEST2HR (2HR ) and 1 WP3397659 (block-term)
Near Austin, TX 78746
Robert
Job Details: 03/16/2020
OVEN KITCHENAID KODE300ESS04 Arrived on job for complaints of top oven temperature issues. Ran diagnostics and found top oven showed temperature of 990 degrees. Replaced sensor replaced control now showing correctly.
Near Kyle, TX 78640
Robert
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Arrived on job to install patch kit. Patch kit installed crack sealed.
Near Horseshoe Bay, TX 78657
James
Job Details: 03/16/2020
MICROWAVE KITCHENAID KOCE500ESS06 Arrived on site and tested operation. Found unit has F1E5 error. Tested per tech sheet and found code remains. Unit will need new inverter and magnetron to repair. Parts needed covered under 5 year warranty. Office to schedule return service due to inverter being factory only part. ; ordrng 1 W10217711 (inverter) and 1 W11346197 (MAGNETRON )
Near Kingsbury, TX 78638
Jacob
Job Details: 03/16/2020
FREEZER GE GSS25GMHGCES Arrived onsite for unit still not cooling. Tested unit. Found sealed system issue is the cause. Submitted sealed system check list. Office to reschedule for parts authorization. ; ordrng 1 2HR (2HR) and 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION ) and 1 WR86X96 (drier) and 1 WR87X10224 (compressor kit egys6)
Near Taylor, TX 76574
Andy
Job Details: 03/16/2020
ICE MACHINE KITCHENAID KUIX305ESS2 Arrived on site for ice machine not operating. Tested and inspected unit and found issue with water pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78732
Luis
Job Details: 03/16/2020
REFRIGERATOR KITCHENAID KSSC42QVS02 "Arrived on site for no ice. Ran diagnostics on emitter diagnosed faulty emitter and receiver control. Installed ne controls,power cycled unit,icemaker ran through a harvest and filled with water.
Near Leander, TX 78641
Lou
Job Details: 03/16/2020
DISHWASHER MAYTAG MDB4949SHZ0 "arrived on site to inspect dishwasher not operating. Upon further inspection, I attempted to place it in diagnostics and the console responded at first, then shut off. I inspected the junction box and found the wire nuts were not connected well. Also found that the control was not functioning properly as the unit would shut off mid cycle even after re-wiring the junction box. I removed and replaced the control and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Belton, TX 76513
Jonathan M
Job Details: 03/16/2020
WASHER MAYTAG MVWB880BW0 "Arrived on site for washer is not able to complete several cycles and is showing a low flow error code. Inspect unit and work area. Place unit in service diagnostics and ran an auto test. Unit would not draw in water once the cold valve activated. Replaced valve and tested unit. Unit is working as designed.Call complete."
Near Austin, TX 78746
Robert
Job Details: 03/16/2020
WASHER LG WT1101CW Arrived on job for complaints of not draining properly. Tested voltage to drain pump and only 57v to pump.
Near Marble Falls, TX 78654
James
Job Details: 03/16/2020
OVEN KITCHENAID KODE500ESS02 Arrived on site and installed new console. Tested operation and found unit working properly. Job complete
Near Georgetown, TX 78626
Tyler B.
Job Details: 03/16/2020
WASHER WHIRLPOOL MVWB835DW4 "Arrived to inspect unit with LF error, found valves to be completely jammed, removed am d replaced and tested properly"
Near New Braunfels, TX 78132
Noah D
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to install control and UI boards, replaced both boards and tested thermistors, compressor and fan, all worked. Instructed customer to watch temps, customer also had a surge protector on fridge, told customer per whirlpool it is not recommended, job complete"
Near Austin, TX 78759
David Z
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL GS5SHAXNL00 Arrived on site to diagnose icemaker that was not making ice. Tested unit and unit does not fill. Found frozen fill tube. Defrosted fill tube and retested. Unit is filling now and working as designed. Unit is now working as designed. No water leaks found.
Near Lakeway, TX 78738
Kevin
Job Details: 03/16/2020
MICROWAVE AMANA AMV2307PFS0 "Arrived on site and inspected microwave and found a small fire happened in the microwave. Took pictures. On site to document only, Reported issue to techline. 7727373555"
Near Austin, TX 78756
Luis
Job Details: 03/16/2020
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for damaged wires on freezer door. Removed freezer door installed a new freezer door,checked door seal good,ran diagnostics icemaker passed harvest test ran fill test passed,checked water from dispenser.
Near Austin, TX 78717
Paul
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite for a refrigerator leaking water from underneath again. I checked the drain tube in the rear of the unit and found it clean and clear. I found the RC evaporator and pan clear. I checked the FC compartment and found a sheet of ice in the bottom again. I found the drip pan hole restricted and cleared it and defrosted the ice from the pan. The water went down the drain and into the drain pan. The unit is working as designed. Call complete.
Near Manor, TX 78653
Scott
Job Details: 03/16/2020
DRYER SAMSUNG DV42H5200EP/A3 "Arrived on site for long and no heat during drying . Found hi limit thermostat had blown . Replaced heater assembly No lint build up at time of service . Job complete ."