We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Lakeway, TX 78734
Brandon
Job Details: 09/01/2021
"Arrived on site for customer complaint of unit not heating, found appliance manager failed, also found power supply connections faulty. I replaced appliance manager, instructed customer to have electrician repair the wiring.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Harker Heights, TX 76548
Tyler
Job Details: 09/01/2021
"Arrived on site for dryer taking to long to heat. Upon arrival I confirmed 240v outlet. Found heating element, fuses, thermostats, etc all within specs. Ran dryer with vent hose removed. Found average temp fluctuations within range and air flow was in range using test kit. Reconnected vent hose and ran tests again and found temps getting hotter then needed very quickly and airflow was restricted when using test kit. Found issue is due to clog in exhaust vent within walls of home. I informed customer on needed steps to resolve issue. Dryer functioning as designed call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSB5
Near Kyle, TX 78640
Leonardo
Job Details: 09/01/2021
Arrived on site to test unit for unit not starting. Found bad switches not closing. Will need new switches Office to reschedule
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Temple, TX 76502
Tyler
Job Details: 09/01/2021
"Find on site for icemaker not making ice. Upon arrival found temps in freezer at 0? found no airflow obstructions then found that there was ice in the icemaker but when testing for functionality I found 120 V going to the icemaker but the motor was grinding and getting stuck internally I tried replacing the icemaker but found that it did not include the new updated harness needed for this model was able to confirm that we have the part in stock and was able to reschedule the customer ; ordrng 1 W10884720 (Harness)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Salado, TX 76571
Tali W
Job Details: 09/01/2021
"Onsite for dryer showing F1E1 error. In diagnostics, found F1E1 ACU fault. Found 120VAC to control. Replaced control. Reassembled, tested, unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Belton, TX 76513
Tyler
Job Details: 09/01/2021
"Arrived on site for freezer making odd noise. Upon arrival customer stated unit sometimes made a loud rattling noise, while also mimicking a transformer hum. Found no errors in diagnostics, ran tests for compressor/fans/cooling, defrost, etc. found no defrost or ice build up on evap preventing airflow. Evap fan ran smooth. I did find compressor mounts not holding compressor tightly enough and compressor would occasionally rattle. After tightening down mounts compressor no longer rattled in place. Also found noise no longer occurred once unit was reassembled. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Killeen, TX 76543
Al
Job Details: 09/01/2021
Arrived back on site to install previously ordered part. R&R the actuator and unit tested as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near McGregor, TX 76657
Al
Job Details: 09/01/2021
Arrived on site and inspected unit intermittently making ice and leaving frozen water underneath the ice container. Found the ice maker fill slide was freezing over causing the unit to spray all over the ice maker area. Photographed the unit and the full ice tray. Unit possibly has a defective heater in the freezer door causing the malfunction.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS6
Near Holland, TX 76534
Tyler
Job Details: 09/01/2021
Arrived on site for refrigerator making a loud noise. Upon arrival I found temps in both apartments around 38 in the freezer and over 55 in the fresh food section. Upon further inspection I found that unit appeared to have an initial defrost issue but once I expose the evaporator I found that the ice formation indicated a weak compressor not pumping refrigerant through and icing up around the fan after clearing ice and watching frost pattern rebuild I found compressor not pumping refrigerant through system efficiently. After approval I replaced needed parts then recharged system found no signs of leaks and refrigerator allowing proper flow of refrigerant. Informed customer to give unit 24 hrs to cool. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near China Spring, TX 76633
Al
Job Details: 09/01/2021
"Arrived on site and inspected dishwasher not filling. Confirmed the complaint and removed and replaced both the inlet valve and float switch and unit still didnt fill with water. Checked the incoming water from the customers pipe and found lots of air pockets in the water line. Also checked water at the valve and water was flowing through the water line, but unit still didnt fill. Unit wash motor came on with no water. Attempted service diagnostics mode and unit turned off after I heard the inlet valve hum, but still didnt fill. Ordering the main control, UI and another valve for return services. Office to schedule return services. Needs more work ; ordrng 1 W11410062 (CONTROL) and 1 W11434044 (VALVE) and 1 W11416459 (CONSOLE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Woodway, TX 76712
Al
Job Details: 09/01/2021
"Arrived on site and inspected French door refrigerator cooling issues. Temperatures in both compartments were 55 ff and 47 freezer. Accessed the compressor and discovered a frost pattern on the outside of the tube. Accessed the freezer evaporator and there was no frost pattern. Accessed the ff evaporator and discovered a massive ice buildup on the evap cover. Called SW and was advised to order the UI, Main control and 4 shims and to return with all previously ordered parts to complete the repair. Office please call the customer 48 hours prior to service so they can defrost.; ordrng 1 W11387386 (CONTROL UI) and 1 W10843055 (BOARD, CONTROL W/CORE (M044)) and 4 Shim\Shim (Shim\ Shim)s"
We serviced a
WHIRLPOOL RANGE
Model GW395LEPB00
Near Waco, TX 76710
Al
Job Details: 09/01/2021
Arrived on site and inspected gas range not locking during self clean. Verified F5E1 door latch error. Removed and replaced the door latch and unit still had the same code. Unit will need the main control to complete the repair. Ordering the main control ; ordrng 1 9757264 (Control)
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Temple, TX 76502
Tyler
Job Details: 09/01/2021
"Arrived on site for washer not functioning correctly. Upon arrival I found a large stain of oil underneath unit and all over under carriage components. Found multiple errors in diagnostics f5E3, f7E5. f3E3 wasnt present in errors stored. found washplate couldnt be removed. I replaced tubs, rotor/stator, etc and reassembled and tested Unit. Found no leaks during process. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED8300SW0
Near Copperas Cove, TX 76522
Tali W
Job Details: 09/01/2021
"Onsite to install previously diagnosed parts. Replaced heating element, idler pulley, belt, rollers, cut off, and thermostat. Reassembled, tested, unit now functioning. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JS42CXFXDB00
Near Marble Falls, TX 78654
Cliff
Job Details: 09/01/2021
Arrived on site to diagnose a refrigerator that is not sealing properly. Found fc door liner warped preventing door from closing properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Lago Vista, TX 78645
Justin
Job Details: 09/01/2021
"Arrived on site for a dishwasher with a knife that was melted onto the heating element. Upon further inspection I found the plastic handle had melted on, but was still removable. I removed the knife from the element and then tested the unit. I found the element drawing proper amperage and still working as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Round Rock, TX 78664
David Z
Job Details: 09/01/2021
Arrived on site to install new burner and switch. Burner was not cycling prior in the RF position. Replaced burner and switch and retested. Verified unit now working as designed and properly cycling. Call complete.
We serviced a
SAMSUNG DRYER
Model DV5471AEP/XAA
Near Austin, TX 78746
Kevin
Job Details: 09/01/2021
"Arrived on site and inspected dryer and found dryer will run if door is closed even if power is off and start button is never pushed. Control board has a failed/stuck relay that is constantly sending power to the motor. This is also likely the reason the dryer is not heating.
We serviced a
WHIRLPOOL WASHER
Model MHW5500FC1
Near Austin, TX 78738
Brandon
Job Details: 09/01/2021
"Arrived on site for customer complaint of unit giving error code and not finishing cycles, found error codes F9E1, f3 e1, in diagnostic mode, found clog in drain pump filter, I removed clog, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Kyle, TX 78640
Kevin
Job Details: 09/01/2021
"Arrived on site and inspected refrigerator and found frost/ice build up directly under ice bin lifting it off of motor coupling . This is causing coupling to skip and ice doesnt dispense. Showed customer how to remove frost buildup if it happened again to get icemaker dispensing. Ice dispenser is now operating properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS42QJX00
Near Leander, TX 78641
David S
Job Details: 09/01/2021
Arrived on site for fridge having no power. We gained access to the wall outlet and found good voltage to the wall. We gained access to the on/off switch. I found the power cord damaged and the switch melted. I found the switch I was sent with defective. I repaired the wiring to the unit and jumped the power cord to the unit. We powered it on and found the unit coming on and working as designed. I am ordering the a new switch. We will have to place new connectors and heat shrink on the power cord to attach to the switch.
We serviced a
KITCHENAID ICE MACHINE
Model KUIA18NNJS6
Near Austin, TX 78746
Luis
Job Details: 09/01/2021
"Arrived on site for no ice. Ran unit water flowing to reservoir,recirculating pump working,during cool down no frost forming on evaporator plate,diagnosed a leak in the system unit will need a new evaporator and compressor
We serviced a
WHIRLPOOL COOKTOP
Model JGCP548HL00
Near Austin, TX 78738
Brandon
Job Details: 09/01/2021
"Arrived on site for customer complaint of front middle burner not igniting, found ignitor not arcing properly on burner head, ordering ignitor and burner head. ; ordrng 1 W11319683 (Burner head) and 1 W11238758 (Ignitor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78728
Taylor M
Job Details: 09/01/2021
"Arrived on site to replace the microwave acu due to relays clicking on the acu, upon arrival I gained access to the unit and found that after replacing the acu the clicks still persisted, I isolated the connectors going to the transformer and found improper voltage, I gained access to p1 on the unit and found improper voltage from p1 to ground as well, per speaking with a senior tech I am ordering the interlock switches with the harness and the lamp holder/lamp as well as the transformer just in case the interlock switches caused any issues to the transformer, office to schedule return service when the parts arrive. ; ordrng 1 W11238401 (Transformer) and 1 W10490593 (Holder lamp) and 1 W10886919 (Lamp) and 1 W11033422 (Interlock switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78725
Jacob
Job Details: 09/01/2021
Arrived onsite for unit leaking water. Looked at the unit and found water was leaking from the left but upon further inspection. Found that the water valve on the unit was leaking. Replaced the valve. Tested the unit. No leaks at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Austin, TX 78739
Leonardo
Job Details: 09/01/2021
"Arrived on site for the install of previously diagnosed parts. Installed new sump and motor assembly. Tested unit, job complete. No water leaks detected at time of service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78703
Leonardo
Job Details: 09/01/2021
"Arrived on site for complaints of dishwasher not washing and standing water. Tested unit and found drain pump wire not sitting properly. Corrected issue and tested unit, working properly."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Wesley
Job Details: 09/01/2021
Arrived onsite and found a loose handle. Secured the handle in place. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near San Marcos, TX 78666
Noah D
Job Details: 09/01/2021
"Arrived on site to inspect unit for not running quietly, upon inspection found the unit was running normally, took videos and documented. Spoke with service manager and it was confirmed it was normal operating noise.
We serviced a
MAYTAG DISHWASHER
Model MDB6769AWQ1
Near Killeen, TX 76549
Tali W
Job Details: 09/01/2021
"Onsite to install previously diagnosed part. Replaced control panel, reassembled, and ran diagnostics cycle. Unit now functioning as designed. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS03
Near Austin, TX 78732
Brandon
Job Details: 09/01/2021
"Arrived on site for customer complaint of unit making clumped ice and then not dispensing, found ice chunks in ice bin, found faulty ice door, I replaced ice door kit, unit tested good."
We serviced a
IKEA COOKTOP
Model ICI500XB01
Near Liberty Hill, TX 78642
Kayman
Job Details: 09/01/2021
Arrived onsite for cooktop no power or not operating. Upon inspection I found the fuses in the module blown or shorted. I replaced the module and tested operation. The module operated as designed. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Dripping Springs, TX 78620
Robert
Job Details: 09/01/2021
Arrived on job for complaints of upper rack falling. Found the left track damaged. After replacement test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/01/2021
Arrived on site for ONLY DISPENSES CRUSHED ICE EVEN WHEN SET TO CUBED. Removed ice bin and found the solenoid assembly was stuck in the crushed ice position. I manually pushed the solenoid down and ran between crushed and cubed and the solenoid began working as designed. No repair needed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Leander, TX 78641
Justin
Job Details: 09/01/2021
Arrived on site to install previously diagnosed parts. I installed the clamp and then tested the unit. I jumped a harvest to the IM and found it filling as designed. I monitored the back and found no more leak. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/01/2021
Arrived on site for DW interior something fell off in the inside at the top. Found upper spray arm bracket that mounts underneath top rack broke apart. Installed new upper spray arm. Ran through diagnostics and no error codes came on. Completed all diagnostics cycles without issue. Heating element heated and water sizzled as it dripped onto element.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM2
Near Austin, TX 78721
Jacob
Job Details: 09/01/2021
Arrived onsite for the unit not washing. Tested the unit in diagnostics and the unit will fill with water and drain but not spray water. Let customer know that the sump and motor will need to be replaced. No other issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model MEDC300XW0
Near Buda, TX 78610
Kevin
Job Details: 09/01/2021
"Arrived on site and inspected dryer and found if drum is moved by hand Dryer will start. Confirm incoming power is correct, customers experience means there is a weak motor. Order a motor and a PTS switch"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QTX04
Near Austin, TX 78746
Luis
Job Details: 09/01/2021
"Arrived on site for no cool. Found fans running compressor not powering on,good voltage to inverter diagnosed a defective inverter,installed a new inverter powered unit on compressor powered on. ; used 1 W10629033 (Inverter) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVWH2
Near Georgetown, TX 78633
Lou
Job Details: 09/01/2021
"Arrived on site to inspect dishwasher not working. Upon further inspection, I found selection lights on on the control panel. I placed the unit in diagnostics and tested the unit. Unit operated as designed except the element. I removed the outer door panel and control panel and tested the element and it is showing good ohms readings (19ohms) and but is not getting voltage from the control. I found the control panel had moisture on it causing the circuits to short out. I am ordering the control panel, CNOTE-LSO PER CUSTOMER REQUEST and will return with the main control. Office to schedule return service due to the availability of part. No water leaks observed during service and unit turned off at the wall for safety.; ordrng 1 WPW10250016 (Control panel white)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Leander, TX 78641
David S
Job Details: 09/01/2021
Arrived on site for freezer door replacement. We inspected the unit and work area. We found the right hand door dented. We are ordering the right hand door. The office will reschedule when we have an eta on the parts. ; ordrng 1 W11477033 (Right hand door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78745
Luis
Job Details: 09/01/2021
"Arrived on site for no cool. Compressor not powering on,installed a new starter compressor attempted to power on but failed diagnosed unit will need a new compressor. ; ordrng 1 WPW10507886 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 2hrs (2 hrs)"
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ0
Near Austin, TX 78703
Jacob
Job Details: 09/01/2021
Arrived onsite to replace control panel. Replaced panel. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/01/2021
Arrived on site to install previously diagnosed parts. Removed lower spray arm and installed new lower spray arm. Ran through diagnostics and lower spray arm spun as designed. Went ahead and replaced the gasket to ensure original gasket wasnt damaged from lower spray arm not spinning. Ran through two diagnostics cycles to check for leaks. None detected. Went ahead and ran a normal cycle as if the customer was using the dishwasher to check for leaks. I ran the normal cycle for twenty minutes and there werent any leaks detected. Found the front panel torque screws that mounts onto to the door were a little loose.
We serviced a
WHIRLPOOL DRYER
Model WED97HEXR0
Near Austin, TX 78737
Kevin
Job Details: 09/01/2021
"Arrived on site and inspected dryer and found its squeals when running. Disassemble Dryer and Found tension pulley is squealing. job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2500XTPS7
Near Dripping Springs, TX 78620
Robert
Job Details: 09/01/2021
Arrived on job for complaints of not starting cycle. Performed a hard reset and dishwasher working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Austin, TX 78749
Luis
Job Details: 09/01/2021
"Arrived on site for no ice. Diagnosed a defective heater on icemaker unit will need a new icemaker
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X24DS02
Near Austin, TX 78733
Kevin
Job Details: 09/01/2021
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Round Rock, TX 78681
Wesley
Job Details: 09/01/2021
Arrived onsite and found unit operating with plugged disposal. Cleared plug. Unit is now operating as designed. Advised customer on repair..
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78735
Leonardo
Job Details: 09/01/2021
Arrived on site for install of previously diagnosed part. Installed new bottom spray arm. Job complete.
We serviced a
GE REFRIGERATOR
Model GFD28GSLESS
Near Georgetown, TX 78628
Tommy
Job Details: 09/01/2021
"Arrived onsite for refrigerator having inconsistent temps, upon arrival found unit defrost and fans operating correctly. But found unit rear and condenser covered in dust limiting all air flow causing long defrost cycling, cleared and cleaned took photos to document, also found rc temps set at 34 also likely contributing to issue. Spoke with customer on recommend temps.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/01/2021
Arrived on site for Freezer power randomly shuts off and turns on causing food spoilage. Customer stated the freezer lost power back in June of this year. When she found it not running she unplugged it then plugged it back in to the GFCI. THE GFCI did not trip. She then adjusted the control to recommended and it has remained operational since then. Took temps and freezer temp was cooling at 1 degree. Compressor was running strong and freezer door had a great seal. Found customer had freezer plugged in with a surge protector and surge protector was plugged into a GFCI. Surge protector was a multi outlet surge protector with a long cord. Recommended customer purchase a single outlet surge protector that plugs directly into the GFCI. Freezer running as designed.
We serviced a
UNKNOWN VENTHOOD
Model WVW53UC6FS3
Near Austin, TX 78731
Taylor M
Job Details: 09/01/2021
"Arrived on site to diagnose vent hood fan rattling/making lots of noise. Upon arrival I found that the fan only makes noise on the high setting and the bearings are starting to fail causing the shaft to wobble, i am ordering a new blower fan to complete the repair. Office to reschedule when the part arrives. ; ordrng 1 W11354646 (Blower fan)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Cedar Park, TX 78613
David Z
Job Details: 09/01/2021
"Arrived on site to diagnose washer that seems to intermittently stop draining. On arrival attempted to put unit in diagnostic mode, and got a white screen several times. Had to power cycle 2 times to get into diag mode. Tested several items and got no response. Checked drain pump and found broken wire in the harness. Unit needs new electronics, lower harness and May also need drain pump. Ordering needed parts. Office to schedule when all parts present.; ordrng 1 W11405458 (Lower Harness) and 1 W11478519 (UI Panel)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Austin, TX 78723
Scott
Job Details: 09/01/2021
"Arrived on site , replaced control . Unit is running normally but not heating . Replaced cap, mag and dioed . Unit is now heating to whirlpool specs . Job complete ."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near Liberty Hill, TX 78642
Kayman
Job Details: 09/01/2021
Arrived onsite for dishwasher leaving rust spots on the inside of the tub and inner door. I found F2E1 stored on the unit. I removed the outer door panel and inspected behind the dispenser. No rust. I inspected the rails and racks but could not find the source of rust. I removed the water line and did not see any rust in the connections. I called techline to report SR#7731644300. They recommended the Customer having the water checked for high iron content as we could not trace the rust to the unit at this time
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Bastrop, TX 78602
Matthew
Job Details: 09/01/2021
"Arrived onsite to replace previously diagnosed parts. Replaced gearcase, motor, belt, cam and capacitor. Calibrated and tested unit. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near China Spring, TX 76633
Al
Job Details: 09/01/2021
Arrived on site and inspected dishwasher for newly purchased home. Confirmed the complaint and found there is NO water source to the unit. Customer called builder to correct the plumbing issues. Job complete
We serviced a
GE DRYER
Model Gfdn110el0ww
Near Round Rock, TX 78681
Wesley
Job Details: 09/01/2021
Arrived onsite and found Obstruction on slide. Corrected unit issue and eliminated squeak. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS0
Near Austin, TX 78704
Leonardo
Job Details: 09/01/2021
Arrived on site for complaints of knocking noise from dishwasher. Tested unit and heard unit making knocking noise. Fans and valves were good. Started to replace the sump and motor assembly and found that the new part was damaged in the box. Will order new part to be installed on the next visit. Office to reschedule.; ordrng 1 W10861526 (Sump and motor)
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Austin, TX 78739
Kevin
Job Details: 09/01/2021
"Arrived on site and replaced part diagnosed by previous technician, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS3
Near Kyle, TX 78640
Leonardo
Job Details: 09/01/2021
"Arrived on site for complaints of no power to dishwasher. Found burnt wire nut on black wire. Cleaned wires and secured with new wire nuts. Tested unit, working properly. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Leander, TX 78641
Kayman
Job Details: 09/01/2021
"Arrived onsite to install previously diagnosed parts. I installed the pantry, drawer pantry UI, FC motor, dispenser UI and added shims to the RC drain pan. I restored power and the unit and it is working as designed.No leaks detected during time of service. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Georgetown, TX 78628
Wesley
Job Details: 09/01/2021
Arrived onsite and found right front knob had caught fire from a gas leak from the right front Valve. Ordering valve and knob to repair. ; ordrng 1 W10859922 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC0
Near Georgetown, TX 78633
Lou
Job Details: 09/01/2021
"Arrived on site to inspect washer not working. Upon further inspection, I found the unit plugged in and control panel not responding. I verified voltage at the outlet and the main control. Diagnostics LED is not flashing. Tested VDC at the J14 and got good voltage. I am ordering the main control and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to the availability of the part. Unit left unplugged for safety and no water leaks observed during service. ; ordrng 1 W11419052 (Main control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48FTX02
Near Lakeway, TX 78738
Brandon
Job Details: 09/01/2021
"Arrived on site for customer complaint of unit not cooling, found failed inverter board, ordering inverter. ; ordrng 1 W10629033 (Inverter)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/01/2021
Arrived on site to install previously diagnosed parts. Removed magnetron diode and capacitor. Installed new magnetron capacitor and diode. Tested microwave and it is heating as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/01/2021
"Arrived on site for THERE ARE A FEW ICE CUBES IN THE BIN, BUT WILL NOT RELEASE THEM. SOMETIMES THERE IS LOTS OF ICE,BUT OTHER TIMES WE CANNOT GET ANY. THE REFRIGERATOR IS 3 MONTHS OLD, BOUGHT NEW VIA COSCO. Customer explained they felt the ice maker wasnt producing enough ice. They showed me how they use all the ice inside the bin once the bin is full for a pitcher of iced tea and it takes 24 hours for the ice maker to start filling the bin again and up to 72 hours to fill the bin completely. Ice maker working as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Bastrop, TX 78602
Matthew
Job Details: 09/01/2021
"Arrived onsite for washer not spinning clothes out completely. Upon arrival found panel non responsive. Removed cover and could see led on control board illuminated but no power to panel. Removed panel for inspection and found failed power connector. Will need to order and replace console and potentially control board. Once console is replaced will need to run full diagnostics on unit. Will need AUTHO for console and control, other parts may be necessary. Office to reschedule ; ordrng 1 W11316246 (switch-wl) and 1 W11319991 (CONSOLE )"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Briarcliff, TX 78738
Leonardo
Job Details: 09/01/2021
"Arrived on site to check unit for vent issues. Found vent motor working properly. No air leaks detected on the unit. Air flow is good, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Georgetown, TX 78626
Tommy
Job Details: 09/01/2021
"Arrived onsite for washer making banging noise. Upon arrival couldnt get unit issues to repeat found unit operating as designed and no error codes, spoke with customer on loading, tested suspension found it operating correctly. Found unit doesnt have sound pads on side or front which could cause an issue if overloaded in the future. Job Completed."
We serviced a
GE DRYER
Model GTDP740GD1WW
Near Austin, TX 78703
Jacob
Job Details: 09/01/2021
Arrived onsite for customer accidentally ripping out the sensor rods in the dryer. Replaced rods. Tested the unit. Unit tested good. No issues at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Round Mountain, TX 78663
Robert
Job Details: 09/01/2021
Arrived on job for complaints of no power. Found the console not working. Power supply good. Will need console and control to complete. ; ordrng 1 W11378949 (CONSOLE ) and 1 W11388040 (CONTROL ) and 1 W11459337 (HARNESS )
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Austin, TX 78757
Taylor M
Job Details: 09/01/2021
"Arrived on site to diagnose range with LF burner not working, upon arrival the customer demonstrated, I found that the burner isnt operating properly but the gas is coming through and the igniter is working as designed, I am ordering the burner head and cap and the orifice assembly just in case. I called and spoke with Teresa with safety to document my findings, office to reschedule when the parts arrive. ; ordrng 1 W11443577 (Burner heads) and 1 W11436986 (Flame spreader) and 1 W11230090 (Left front orifice assembly)"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Dripping Springs, TX 78620
Robert
Job Details: 09/01/2021
Arrived on job for complaints of material stuck underneath agitator. Removed material.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Leander, TX 78641
Wesley
Job Details: 09/01/2021
Arrived onsite and replaced freezer door and fridge door and nameplate. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78741
David S
Job Details: 09/01/2021
"Arrived on site for cooktop tripping breaker. Gained access to the back of the unit to perform a continuity test between the spark igniter harness. Harness checked good. Then we attempted to use the unit and it tripped the breaker. We reset breaker then put unit into bake and the unit worked. Upon further inspection we found that the unit was on a AFCI breaker. We the tested cooktop on another outlet and unit worked as designed. We then contacted tech line and explained issue to JR sr# 7731650600 W11525530. Then explained to customer that they may have to get an electrician come out and replace that AFCI breaker, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Leander, TX 78641
David Z
Job Details: 09/01/2021
"Arrived on site to diagnose dishwasher not running wash motor. Found error codes F4E3 wash motor not running, F6E4f flood switch open, F7E1 no heat. Ran unit and wash motor never came on, but did verify power at motor. Replaced sump and motor assembly and retested unit. Verified unit working as designed. Call complete, no leaks found."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Dripping Springs, TX 78620
Lou
Job Details: 09/01/2021
"Arrived on site to inspect wall oven/microwave combo unit turntable not working. Upon further inspection, I placed the unit the settings mode and found the microwave turntable had been turned off. Tested the microwave and it is operating as designed. I demonstrated the functions of the unit to the customer and assisted the customer in connecting the unit to WiFi. Advised the customer if they had any questions regarding WiFi to contact the Whirlpool WiFi connect team and gave them their number. Made recommendations on use & care. Unit is operating as designed, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Lago Vista, TX 78645
Justin
Job Details: 09/01/2021
"Arrived on site to install previously diagnosed parts. I installed all three parts and then tested the unit. I verified water would flow through the drain pan, and it did. I ran test 3 in diagnostics and verified the fan was functioning. It functioned as designed. I then waited for a frost pattern and found the unit cooling as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78681
David S
Job Details: 09/01/2021
"Arrived on site for refrigerator not cooling/ loss of cooling. We checked pressures at compressor and dryer found none. Then proceeded to replace. Compressor, dye dryer & rc evaporator. Then check for leaks after repairs found none. Then vacuumed the system and recharged system with 5.5 oz of r134. The ran unit through diagnostics cycle and found unit operating as designed, we found pressures while cooling the freezer at 0 low and 145 high. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRA25ILSS02
Near Round Rock, TX 78665
Tommy
Job Details: 09/01/2021
Arrived onsite for refrigerator side not cooling. Upon arrival found unit freezer operating as designed including fans. Found your air diffuser on rc side not allowing air in Office to reschedule upon receiving parts.; ordrng 1 WP2182179 (Cam) and 1 WP2216112 (Diffuser)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Leander, TX 78641
David S
Job Details: 09/01/2021
Arrived on site to install door and found that we were sent with wrong color door (see pix). Solved light issue by tightening bulb in socket. Tested unit and found turn table/ motor operating as designed.Ordering s.s door. The office will reschedule when we have an eta on the part.; ordrng 1 W11173813 (Microwave door)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Manor, TX 78653
Matthew
Job Details: 09/01/2021
Arrived onsite for range cooktop not functioning properly. Upon inspection found unit to be operational. Customer is experiencing coil regulatory system. This is normal operation for current coil heating elements and is not an indication of problems with the coils. Ranges and cooktops using this type of burner are now equipped with temperature-limiting coils to further reduce the risk of unattended cooking fires. Instructed customer on proper use. Job complete
We serviced a
GE DISHWASHER
Model GDF620HMJ0ES
Near Round Rock, TX 78665
David Z
Job Details: 09/01/2021
"Arrived on site to install previously diagnosed parts to resolve dishwasher not running. Installed new flood switch to resolve old flood switch being stuck in flood state. Replaced drain pump due to it leaking, and inlet valve due to slow fill. Installed new fill line. Retested unit and verified all is working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Leander, TX 78641
Justin
Job Details: 09/01/2021
"Arrived on site for a refrigerator making loud noises, and collecting water on the bottom. Upon arrival the customer stated the water would sometimes collect at the bottom back of the crisper drawer. I could also hear the sound, which was a loud refrigerant spitting noise noise. The customer said this noise is constant. I checked temps and found the FC at 0?F and the RC at 50?F. Upon further inspection I found the RC evap frosted over. This indicates a cooling or defrost issue. I put the unit into diagnostics mode and found none of the airflow components making the noise, and working as designed. I ran test 40 and found the noise coming from the compressor in the back. I gained access to the back of the unit and found a SS repair was done on it. I found they had drilled a hole into the line and routed a new cap tube through the back and down to the compressor (pic in SD).
We serviced a
WHIRLPOOL RANGE
Model JJW8130DDS
Near Buda, TX 78610
Leonardo
Job Details: 09/01/2021
Arrived on site to remove control board to get rebuilt. Took pictures of wire connections. Removed control board. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78746
Luis
Job Details: 09/01/2021
Arrived on site for no ice. Ran diagnostics good air flow,ran harvest test icemaker not running through harvest test,replaced icemaker ran harvest test passed ran fill test passed
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Georgetown, TX 78633
Lou
Job Details: 09/01/2021
"Arrived on site to inspect wall oven/microwave combo control panel issues. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and also found that the tone on the control panel is not making sound. When I attempted to take the unit out of diagnostics, the display would jump screens. I removed and replaced the main control and control panel and cycled power in between replacements. I recommended that the customer connect the unit to WiFi in order to receive software updates and for the unit to operate properly. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Austin, TX 78724
Jacob
Job Details: 09/01/2021
Arrived onsite for unit not washing the dishes. Tested the unit. Upon further investigation. Found that the sump and motor was not working. Replaced sump and motor. Tested the unit. Unit started washing. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, TX 78641
Justin
Job Details: 09/01/2021
"Arrived on site for a refrigerator with the door staying open after shutting it. Upon arrival the customer stated that when they close the RC door, the FC door will open and stay open. I tested the unit and could not replicate the issue. I inspected the hinge, cam, and gasket. I found them in good shape and working as designed. I advised the customer on not over filling the freezer and making sure items are not pushing against the door. The unit is working as designed. Call complete."
We serviced a
KITCHENAID OVEN
Model KOSE507ESS
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/01/2021
Arrived on site to diagnose an oven that is not posing on. Found thermal fuse in control area open preventing power from reaching control. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Jacob
Job Details: 09/01/2021
Arrived onsite for the right stopper falling off and top rack having rust. Customer thinks that the rails may be bent. Ordered parts. Office to reschedule ; ordrng 1 W10909088 (dishrack upper) and 2 WP3385089 (track)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Lago Vista, TX 78645
Justin
Job Details: 09/01/2021
Arrived on site to install previously diagnosed parts. I installed the rails and brackets. The door was now opening and closing as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48NXFXDE01
Near Georgetown, TX 78628
Kayman
Job Details: 09/01/2021
Arrived onsite for refrigerator making grinding noise at hinge on the RC side. Upon arrival I confirmed the complaint. Customer states the last repair lasted for about an hour before failing again and seems to be worse than before. I called techline to report. SR#7731643478 tech line Recommended replacing both hinges to remedy the issue. I am ordering both hinges and a 2 man 2 hour job. NEEDS 2 MAN. office to R/S due to part availability.; ordrng 1 W10691136 (Hinge top right) and 1 W10691534 (Hinge right bottom)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6HR35KB1
Near Austin, TX 78723
Scott
Job Details: 09/01/2021
"Arrived on site for ice maker making too much ice . Found bail arm not moving . Replaced icemaker . Ran harvest, all checked normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFC2062FEZ01
Near Dripping Springs, TX 78620
Robert
Job Details: 09/01/2021
Arrived on job to replace previously diagnosed part. After replacement still no water to icemaker. Checked harness for path and non found the harness damaged
We serviced a
MAYTAG DRYER
Model MGD5630HC1
Near Austin, TX 78750
David Z
Job Details: 09/01/2021
Arrived on site to install sound deadening material to stop unit rattle. Installed sound pads in metal contact points and foam seal on blower cover. Ran unit and found no abnormal noises at all. Unit working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Georgetown, TX 78626
Tommy
Job Details: 09/01/2021
Arrived onsite for washer not latching. Upon arrival found unit latch was bad
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN506ESS00
Near Austin, TX 78731
Luis
Job Details: 09/01/2021
"Arrived on site for no ice. Ran icemaker no water entering icemaker,removed valves tested primary valve good water flow when power sent to valve,tested secondary valve no water diagnosed a defective valve. Replaced secondary valve,ran icemaker through a harvest test passed icemaker filled with water.