Service History 650 - Appliance Express

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Lakeway, Texas 78738

Leonardo

Job Details: 10/25/2022

Arrived on site to test unit for no power. Test unit and found unit disconnected under sink. Connected unit to outlet test unit and unit test good job complete.

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Austin, Texas 78749

Leonardo

Job Details: 10/25/2022

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Leander, Texas 78641

Gerry C

Job Details: 10/25/2022

"Arrived to inspect draining issue. I found the installers had just dropped the unit and refused installation, forcing the CX to self instal. The drain line was routed outside the rear leg, causing intermittent pinching and resultant impeded flow. I corrected the tube routing and tested through several fill and drain cycles and the issue was resolved. The delivery crew lost the accessory packet containing the mounts and I installed to prevent a hazardous condition. No leaks observed during service. ; used 2 WP8269145 (BRKT-MTG) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, Texas 78739

Luis

Job Details: 10/25/2022

"Arrived on site. Found ice buildup on freezer evaporator,ran diagnostics heater powered on diagnosed unit not e eye ring self defrost,replaced main control and ui control"

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Austin, Texas 78750

Paul

Job Details: 10/25/2022

Arrived onsite for a double wall oven making a loud noise when the upper oven is used. The CX described the noise to be the convection fan when it cycles on. I inspected the convection fan and found the nut loose that holds the fan blade on. I tightened the nut and made sure the blade fins were even and balanced. I tested the oven and it sounded normal until about 5 minutes after preheat then when the fan cycled on the unit was making a loud metal on metal vibration sound. I found the screws loose that hole the inner wall to the motor plate at the back of the oven. I tightened those screws. I also found the rear panel on both top and bottom oven bowed inward and I removed and reinstalled to get them to bow outward. I rerouted the seal tight to keep it from pressing against the rear of the oven. I then tested in convection bake at 400 degrees and the unit sounded normal 10 minutes after preheat was reached. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, Texas 78735

David S

Job Details: 10/25/2022

Arrived on site to install a new heating element according to service pointer W11540964. I verified the model and serial number. I installed the new heating element according to the pointer. I tested the unit and found it working as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Round Rock, Texas 78665

Paul

Job Details: 10/25/2022

Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the evaporator cover and the main control. Use S Code: S27311. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Clifton, Texas 76634

Jonathan M

Job Details: 10/25/2022

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Found the customer had copper water lines going to his inlet valve. Had the customer sign a waiver of liability for working with water due to this issue. Advise the customer that he will need to get that replaced with a braided steel waterline. Replaced the heater and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Waco, Texas 76712

Tyler

Job Details: 10/25/2022

Arrived on site for dishwasher needing new element replaced under SP W11540964 - Special Project S17304. Upon arrival confirm that element in dishwasher had the gold style bushings needing to be replaced. Replace element and tested and found unit had no leaks and is functioning as designed call complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, Texas 78730

Vincent

Job Details: 10/25/2022

"Arrived on site for dishwasher, inspected unit. Installed new tub and transferred all old parts from old tub to the new tub and tested. Unit is operating as designed. No leaks were observed during service. Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS7

Near Austin, Texas 78731

Luis

Job Details: 10/25/2022

"#1225Arrived on site. Found frozen drain per service pointer installed updated drain tube,defrosted ice from drain checked water flow through drain good,part covered by manufacture.

We serviced a

KITCHENAID OVEN

Model KEBK171SSS04

Near Harker Heights, Texas 76548

David Z

Job Details: 10/25/2022

"Arrived on site to diagnose oven that was not prehwting past 372. Removed unit from cavity and checked elements. Found the bake element is open, and the broil is good. Replaced hidden bake element and tested. Verified all working as designed. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS27CXMS6

Near Austin, Texas 78750

Paul

Job Details: 10/25/2022

Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the drain tube and removed all the ice from the FC and the evaporator drip pan.Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS03

Near Austin, Texas 78734

David S

Job Details: 10/25/2022

Arrived on site for water line stopped up. I inspected the unit and work area. I found the wall valve stopped up and the main water line clogged. I removed the restriction and reassembled the unit. It is now dispensing water and making ice

We serviced a

KITCHENAID RANGE

Model KFGD500ESS03

Near Round Rock, Texas 78665

Cliff

Job Details: 10/25/2022

Arrived on site to diagnose a range with burners not lighting properly. Tested all parts and components and found no failures to unit at this time. Advised customer on burner cleaning procedures and no repairs needed

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Dripping Springs, Texas 78620

Leonardo

Job Details: 10/25/2022

Arrived on site to test unit for heating element not working. Test unit and found unit not spraying water so for safety its turning the heating element off. Will need new sumpAnd motor

We serviced a

KITCHENAID OVEN

Model KODE500ESS02

Near New Braunfels, Texas 78132

Andrey

Job Details: 10/25/2022

"Arrived on site to test unit for no heat, removed unit from wall and found slightly melted plug removed plug from outlet and found that it was arcing out, not receiving proper voltage in outlet, advised customer to get a electrician to address this issue, recommend replacing plug, outlet and breaker, TOD, elements and fuse tested good, job complete"

We serviced a

JENN-AIR OVEN

Model JJW3830DS03

Near New Braunfels, Texas 78130

Andrey

Job Details: 10/25/2022

"Arrived on site to test unit for F2E1 error code, tested unit found power button is not responsive to touch and other controls, system displaying stuck key error code, cycled power but unit still exhibiting same error, need console to fix issue, customer accepted but will call Jenn air to see is he can get a concession or get his unit replaced since Console is on back order, ordrng 1 W11232121 (Console)"

We serviced a

JENN-AIR COOKTOP

Model JEC8430ADS

Near Copperas Cove, Texas 76522

David Z

Job Details: 10/25/2022

"Arrived on site to diagnose cooktop that has a dead front left burner. Tested unit and got no response from burner. Removed cooktop lid and examined element. Found broken coil on the element. Ordering 2 elements per parts sheet, elements need to be compared to existing to verify which is proper. ordrng 1 W10823698 (Element) and 1 W10823693 (Element)"

We serviced a

GE DRYER

Model DRSR495EG8WW

Near Cedar Park, Texas 78613

Kimo

Job Details: 10/25/2022

"Arrived onsite for dryer that it not tumbling. Upon arrival I found that the motor was going out, To replace the motor cx agreed and I attempted to install new motor but I did not have the correct sized socket to get the blower wheel off and the tool I was using started to strip the blower wheel.

We serviced a

GE RANGE

Model CGS990SET4SS

Near Georgetown, Texas 78628

Lou

Job Details: 10/25/2022

"Arrived on site to inspect range oven broil fire. Upon further inspection, the customer advised that they were using the top oven and some butter splashed onto the broiler and started a fire and they were unable to get the broiler to work. I tested the upper oven broiler and the ignitor illuminated and within 20 seconds, the burner ignited. I could smell the butter burning off. I tested a few more times and each time the broiler came on. I tested the warmer/Bake function and it too is operating as designed.No gas leaks detected during service, job completed."

We serviced a

GE COOKTOP

Model JGP970SEK2SS

Near Austin, Texas 78748

David S

Job Details: 10/25/2022

Arrived on site to install a Ge glass cooktop. I inspected the unit and work area. I found the cooktop cracked. I installed the new cooktop. Job complete.

We serviced a

GE REFRIGERATOR

Model ZISS420DRJSS

Near Austin, Texas 78746

Luis

Job Details: 10/25/2022

"Arrived on site for no cool. No frost,evaporator cool to the touch,found no heat from discharge tube,pierced low side pressure reading below -10 psi diagnosed a leak in the system. Advised customer on process with a uv drier installed,installed a uv drier vacuumed system down,recharged system to manufacture spec checked low side pressure good. Customer to call back into office once temps rise and never drop back down; used 1 Wpw10143759 (Drier uv) from stock"

We serviced a

GE DRYER

Model GTD72EBSN0WS

Near Georgetown, Texas 78633

Lou

Job Details: 10/25/2022

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not getting energized. I disassembled the unit and then tested voltage at the wall and got 248V. Once disassembled, I found the bottom right element connection shorted. I tested the cutoffs, thermostats and element and found the thermostat was bad. I removed and replaced the thermostat and re-wired the element harness and reassembled the unit. Tested the airflow to the unit and both tests failed (photos). I tested the heat function in a timed dry setting and the unit is operating as designed. I recommended that the customer have their vents checked/cleaned. No lint observed during service, job completed."

We serviced a

AMANA RANGE

Model AGR5330BAB3

Near New Braunfels, Texas 78130

Andrey

Job Details: 10/25/2022

"Arrived on site to test unit for missing bottom oven plate, tested unit found no bottom plate, ordering part office to reschedule ; ordrng 1 W11098799 (Oven bottom)"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Austin, Texas 78748

Luis

Job Details: 10/25/2022

Arrived on site found damaged fresh food door ordering new door and nameplate ; ordrng 1 LW11156545 (Fresh food door) and 1 W11182143 (Nameplate)

We serviced a

AMANA RANGE

Model AGR5330BAB3

Near Elgin, Texas 78621

Joe Z

Job Details: 10/25/2022

Arrived onsite for GASKET ISSUES. Upon arrival inspected unit and found oven door seal has failed. Need to replace seal WPW10535778. Office to reschedule ; ordrng 1 WPW10535778 (Oven seal)

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Elgin, Texas 78621

Joe Z

Job Details: 10/25/2022

Arrived onsite for RC door gasket falling off. Upon arrival inspected unit and found gasket was not secured to door. Secured gasket correctly and unit is now correct. Job complete

We serviced a

AMANA MICROWAVE

Model AMV2307PFS3

Near Waco, Texas 76708

Jonathan M

Job Details: 10/25/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the cavity thermostat and fixed the melted wire by splicing it. Reassembled the unit and the unit began to work and operate as designed. Call complete.

We serviced a

AMANA RANGE

Model WFG320M0BS3

Near New Braunfels, Texas 78130

Andrey

Job Details: 10/25/2022

"Arrived on site to install previously diagnosed missing rack, installed rack unit is running as designed job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Kyle, Texas 78640

Kevin

Job Details: 10/24/2022

"Arrived on site and found 4/3 error wash motor not running, ran diagnostic cycle and wash motor is getting power but isnt running, Prescreened wash motor did not arrive in time, It will need to be ordered again; ordrng 1 W11025157 (Wash motor)"

We serviced a

WHIRLPOOL DRYER

Model WED6620HW2

Near Lakeway, Texas 78734

Vincent

Job Details: 10/24/2022

"Arrived on site for dryer, inspected unit and work area. CX complaint was no power to console. Checked voltage to ui and had 12VDC. Called techline and spoke to Cliff and suggested to replace the UI. sr#7734888814 Office to order parts and reschedule; ordrng 1 W11370450 (Console)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Hutto, Texas 78634

Cliff

Job Details: 10/24/2022

"Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in unit, but defrost heater is operational during diagnostics. Control, thermistor, and thermistor clip will need to be replaced to complete repairs and office to set return appointment. Customer to thaw unit minimum of 24hrs prior to return and has signed defrost waiver. ; ordrng 1 W11546690 (Control) and 1 W11546684 (Clip)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Georgetown, Texas 78633

David Z

Job Details: 10/24/2022

Arrived on site to diagnose MW oven combo that failed 1 year inspection due to MW Radiation and oven Temps off. Tested oven and calibrated +20 to correct temperature difference. Tested microwave with radiation scanner and found readings out of spec on the bottom of the door especially. Inner door has been replaced previously and is not warped. Ordering new hinges to resolve MW door seal. ordrng 2 W10874474 (Hinges)s

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPA00

Near Marble Falls, Texas 78654

Gerry C

Job Details: 10/24/2022

"Arrived to instal previously diagnosed and ordered parts. I replaced the faulty replacement compressor and tested. The unit would not circulate and after the second test, the internal drain pump stopped operation as well. I inspected the primary AC connection from the transformer and it showed 7.2 VAC with no load and a verified line VAC OF 123.8. When the drain pump loads were switched on via manual service mode, the voltage would drop to 0VAC and there was no pump action confirmed. The unit will require a replacement transformer. The circulation pump tested correctly and I will return with it, in the unlikely event the pump is required. I left water to the unit off, no leaks observed during service.; ordrng 1 WPW10485951 (Transformer)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Georgetown, Texas 78626

Maurice R

Job Details: 10/24/2022

Arrived onsite for dishwasher not working. On inspection I but the unit in diagnostics mode. Found no water was being delivered to the unit. Checked the water pressure and it was good. Ordering pump W11460946 control board W11462460 inlet valve W11434044 wire harness W11391581. No water leaks detected during service. ; ordrng 1 W11462460 (Control board) and 1 W11434044 (Inlet valve) and 1 W11460946 (Pump & motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHB

Near New Braunfels, Texas 78130

Andrey

Job Details: 10/24/2022

"Arrived on site to test unit for not draining, tested unit found unit is draining but has no high drain loop do to short hose causing water to back fill from disposal, ordering drain hose, office to reschedule ; ordrng 1 W11243383 (Drain hose) and 1 W11243398 (Drain hose)"

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID508ESS2

Near Horseshoe Bay, Texas 78657

Lou

Job Details: 10/24/2022

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit overflowing with ice, but very small cubes. I removed some this ice and tested the unit in diagnostics and found the sensor in the recirculating pump is in properly. Also found the bin thermistor is not reading properly as well. I removed and replaced the recirculating pump and retested and it is operating as designed. I am ordering the bin thermistor and main control and scheduled return service for 10/31/22 for a PM call. No water leaks observed during service.; ordrng 1 WPW10511923 (Bin thermistor) and 1 W11034363 (Main control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Harker Heights, Texas 76548

Tyler

Job Details: 10/24/2022

Arrived on site for refrigerator making humming noise. Upon arrival confirmed issue. Customer also stated that it wasnt making ice and humming noise was created when trying to dispense an empty ice bucket. Upon further inspection found ice maker stuck in harvest mode due to misaligned/loose motor teeth. Rescheduled customer for 10/26/22 to complete repairs with new ice maker W11548540. ; ordrng 1 W11548540 (Ice maker)

We serviced a

MAYTAG MICROWAVE

Model MMV4207JB0

Near Austin, Texas 78747

Matthew

Job Details: 10/24/2022

"Arrived onsite for microwave fan not turning on during cooking, low speed or medium. Only on high. Upon arrival inspected unit. Keypad is responding but not working on any other settings. Replaced control and fan. Tested unit and still not functioning. Called tech line and spoke to Andrew, provided SR#7734882034 ran additional checks and found burned terminal on cement resistor. Need to order resistor and main harness. Office to reschedule May need AUTHO.; ordrng 1 W11259892 (Resistor) and 1 W11383534 (Harness) and 1 AUTHO (AUTHO)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Austin, Texas 78759

Wesley

Job Details: 10/24/2022

Arrived onsite and found unit would not drain. Found drain pump operating properly but hoses clogged and was unable to remove debris with vacuum method. Ordering hoses to repair. W11414944 and W11614117. ; ordrng 1 W11414944 (Drain hose) and 1 W11614117 (drain hose)

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Canyon Lake, Texas 78133

Andrew

Job Details: 10/24/2022

Arrived on site to test unit for leaking. Found drain hose was the source of the leak. Will need drain hose. ; ordrng 1 W11244231 (Hose)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near New Braunfels, Texas 78130

Andrey

Job Details: 10/24/2022

"Arrived on site to test unit for no cool, tested unit found compressor running but evaporator completely frozen over, ran diagnostics on heater and it would not engage, need control UI, control and thermistors, customer need this fixed asap, his medication needs to stay cold, ordering parts, office to reschedule ; ordrng 1 W11518204 (Control UI) and 1 W11566851 (Control) and 2 WPW10384183 (Thermistor)s"

We serviced a

KITCHENAID WINE COOLER

Model KUWS24RSBS14

Near Spicewood, Texas 78669

Luis

Job Details: 10/24/2022

008008 gate code. Arrived on site. Found defective separator ui and defective harness ordering both parts; ordrng 1 4344877 (Harness) and 1 W10238071 (Harness) and 1 WPW10297313 (Separator)

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Austin, Texas 78738

Leonardo

Job Details: 10/24/2022

Arrived on site to test unit for right burner taking to long to ignite. Test unit and found burner not letting enough gas flow. Filed the burner head test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Killeen, Texas 76542

Tyler

Job Details: 10/24/2022

"Arrived on site for washer making loud noise and not functioning. Upon arrival confirmed issue and found f7e9 in diagnostics. Upon further testing I found washplate screw, washplate, rotor, rotor screws all warped and damaged causing rotor to lock up. Was able to reschedule customer for 0/26/22 to complete repairs with the following parts: Washplate screw(W10752187), washplate(W10775188), spanner(W10909670), gearcase(W11393685), stator(W10754158), rotor(W10754161), rotor screw(W10752189). ; ordrng 1 W10752187 (Washplate screw) and 1 W10775188 (Washplate) and 1 W10909670 (Spanner) and 1 W11393685 (Gearcase) and 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W10752189 (Rotor)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIO18NNZS2

Near Killeen, Texas 76549

Tyler

Job Details: 10/24/2022

"Arrived on site for ice machine not making ice. Upon arrival confirmed issue. Found charge in system gone/in vacuum, compressor amperage between 3.15-3.53amps and steadily climbing. Found leak in evap plate. Will need office to reschedule once availability of parts is known for 4hr sealed system repair. ; ordrng 1 WPW10218037 (Evap coil) and 1 W10536005 (Compressor) and 1 W10129494 (Con. Coil) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve) and 1 Cnote (4h weighed repair) and 1 Cnote (Nitrogen+kit)"

We serviced a

KITCHENAID DISHWASHER

Model KUDP01DLBT3

Near Austin, Texas 78749

Matthew

Job Details: 10/24/2022

"Arrived onsite for dishwasher not washing properly. Upon arrival inspected unit. Found very little water entering unit. Wash motor and drain pump are functioning. Unit is installed with original copper line. Will need valve replaced as well as supply line and connector. Ordering Valve, supply line and elbow fittings; ordrng 1 W10278636RC (Supply hose)"

We serviced a

GE RANGE

Model JGBS15GER5

Near Austin, Texas 78745

Matthew

Job Details: 10/24/2022

"Arrived onsite for range oven function not operating. Upon arrival inspected unit. Found cooktop burners are functioning however oven not heating. Igniter is not sparking. Spoke to SW to troubleshoot. Ignition issues possibly caused by thermostat, ignitor and valve. Rodents may have caused electrical issues like display not functioning. Landlord will discuss with tenant an how they will be moving forward. Will contact office. ; ordrng 1 WB20k8 (Thermostat) and 1 WB19k13 (Valve)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS06

Near Austin, Texas 78717

Paul

Job Details: 10/24/2022

Arrived onsite for a microwave/oven combo that the element support in the microwave broke. I found the element hanging down and the support broken. The tenant had bought the support but decided he could not make the repair. I replaced the element support. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QVS03

Near West Lake Hills, Texas 78746

Wesley

Job Details: 10/24/2022

Arrived onsite for no ice production and found unit with damaged resister on the receiver board. Ordering emitter and receiver boards to repair; ordrng 1 W10757851 (Emitter/receiver baord)

We serviced a

WHIRLPOOL DRYER

Model MEDX655DW1

Near New Braunfels, Texas 78132

Andrey

Job Details: 10/24/2022

"Arrived on site to test unit for no heat, tested unit found thermal fuse shorted, all other components tested good, ordrng 1 WP3392519 (Thermal fuse)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48QVS06

Near Austin, Texas 78730

David S

Job Details: 10/24/2022

"Arrived on site for KitchenAid builtin side by side fridge leaking. I inspected the unit and work area. I found the fridge leaning forward, the kick plate off, and the drain tube clogged. I cleaned the drain tube, I connected the Unit back to water. I leveled the unit properly, and reinstalled the kick plate.

We serviced a

WHIRLPOOL MICROWAVE

Model JMW2430DP01

Near Spicewood, Texas 78669

Leonardo

Job Details: 10/24/2022

Arrived on site to test unit for shorted keypad error. Found shorted keypad error code and unit not responding. Test unit and unit will not let me reset. Will order new console ; ordrng 1 W10887855 (Console)

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Marble Falls, Texas 78654

Lou

Job Details: 10/24/2022

"Arrived on site to inspect washer leaking from the front of the unit. Upon further inspection, I found the unit stacked with a work bench next to it (photo). Customer advised that they saw the water leaking from the bottom left corner of the dispenser (photo), where there is currently dry water streaks. I placed the unit in diagnostics showing no error codes and tested the unit. Unit is operating as designed. Per service pointer #W11481731, the dispenser assembly needs to be replaced. I am ordering the dispenser assembly and scheduled return service for 11/14/22 at the customers request. No water leaks observed during service other than the dry water streaks on the unit.; ordrng 1 W11524103 (Dispenser assembly)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, Texas 78734

Vincent

Job Details: 10/24/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was not cooling in both compartments. Ran test 4 & 5 and they both checked good. Gained access to check compressor and found nothing from normal. Compressor was warm. Unit will need a sealed system repair. Office to order parts and reschedule for 2 hrs when all parts are available. Will need new compressor and RC evaporator and returning with FC evap. Will need the drip pan service pointer CX has declined to do that repair. No leaks where observed during service. ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (FC evaporator) and 1 W11492867 (RC evaporator)"

We serviced a

KENMORE DISHWASHER

Model 665.12783K310

Near Austin, Texas 78727

David S

Job Details: 10/24/2022

Arrived on site for kenmore dishwasher leaking. I inspected the unit and work area. I tested the unit and found the diverter valve leaking. ordrng 1 W10537869 (Diverter valve)

We serviced a

WHIRLPOOL OVEN

Model WFE550S0HZ1

Near Belton, Texas 76513

Tyler

Job Details: 10/24/2022

Arrived on site for range showing error codes. Upon arrival confirmed issue and upon further testing I found relays not opening and control showing f1e0 error. ordrng 1 W11528249 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20ETSS00

Near Wimberley, Texas 78676

Andrey

Job Details: 10/24/2022

"Arrived on site to test unit for leaking ice maker, customer stated that water is not dispensing and ice maker is leaking, tested unit found water filter was not installed all the way, ran diagnostics cycle on ice maker, found ice making leaking water, ordrng 1 D7824706Q (Ice maker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Leander, Texas 78641

Kimo

Job Details: 10/24/2022

Arrived onsite for a refrigerator that has water pooling in the bottom of the pantry drawer. Upon inspection I found that the drain pan is bowed and the bi-metal is corroded causing a defrost issue. Upon further inspection I found that the drain tube was clear and sealed up properly. to replace the fan motor harness and the pan. ordrng 1 W11087438 (EVAPORATOR FAN MOTOR)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF992FIFM00

Near Cedar Park, Texas 78613

Paul

Job Details: 10/24/2022

"Arrived onsite for a refrigerator not cooling correctly after the previous repair. I tested the FC temp and found it at 10 degrees. I found the RC only at 50 degrees. Settings were at 37 & 0 degrees. I found the evaporator frosted up again. I ran multiple test and the thermistors and the fan are working as designed. The coil is getting a full frost pattern. I found both door closures sprung and not keeping the doors shut. I suspect this is most of the problem since the right door gasket had been replaced. I was able to reload the right door closure and that door is closing as designed but the left door closure is broken along with the bushing. Both will need to be replaced. I removed all the frost from the RC coil. Ordering washer, closure, and bushing. Office to RS.; ordrng 1 W11109515 (Washer) and 1 W11159608 (Hinge Bushing) and 1 W11179355 (Closure)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Temple, Texas 76502

Tyler

Job Details: 10/24/2022

"Arrived on site for range not allowing oven functions to preheat. Upon arrival confirmed issue and upon further testing found no errors however I did find relays on control not opening up to allow preheating. Found control failing. If repairs are approved the following part needs to be ordered W11544349 control, ordrng 1 W11544349 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, Texas 78730

David S

Job Details: 10/24/2022

"Arrived on site for whirlpool top load washing machine not draining. I inspected the unit and work area. I found the tube empty. The customer stated if she shook the tub she could hear water at the bottom. I ran a diagnostics cycle and found the unit filling, agitating, spinning, and draining properly. I explained to the customer how the bottom of the outer tub is designed and there will be some water left at the bottom of the outer tub. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Cedar Park, Texas 78613

Paul

Job Details: 10/24/2022

Arrived onsite for a dishwasher to replace previous diagnosed parts. I replaced the sump and motor then ran the diagnostics cycle. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Gatesville, Texas 76528

Jonathan M

Job Details: 10/24/2022

I called Whirlpool Techline and spoke to Andy SR# 7734889405. He advised me to remove the cap tubes from the 3-way valve ad low side port at the compressor to blow nitrogen through the evaporators. I did go ahead and do that but was unable to remove any excess oil. Went ahead and replace the dryer and ended up welding the top of my dryer shot. Went to replace another dryer and found that the steel line was too short for the next dryer due to having to cut off a part of the steel line that was soldered shut. I called whirlpool tech line back and spoke to Cliff (same SR#). He had me take a photo of the issue and advised that there was not enough steel line to make a proper repair. He advised that this unit would be sent to review and to tell the consumer that whirlpool would be in contact with them or myself within the next 3 to 5 business days. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Horseshoe Bay, Texas 78657

Gerry C

Job Details: 10/24/2022

Arrived to inspect toe plate falling off. I found the original installation did not attach the mounting screws and I was able to replace them with stock-on-hand. I tested the unit and found no issues. No leaks observed during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Mustang Ridge, Texas 78610

Joe Z

Job Details: 10/24/2022

"Arrived onsite for No Operation - Will Not Turn On. Upon arrival inspected unit and there was no power no interior lights, no lights on ui. Found correct polarity at supply. Inspected voltage at control and found harness from main plug not securely connected. As soon as I secured connection,unit turned on. Inspected functions on diagnostics and all is operating correctly. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ0

Near Meadowlakes, Texas 78654

Lou

Job Details: 10/24/2022

"Arrived on site to inspect range oven door not sealing. Upon further inspection, the customer advised the unit is not reaching temps, the oven door isnt closing all the way and the unit sits too high compared to the countertops. Using my multimeter, I placed my thermal lead in the center of the middle rack and tested temps on Bake at 350 degrees. My preheat temp was 369 degrees. My next 4 readings were 374, 323, 380, 334 for an average temp of 352 degrees. While testing, I removed the warming drawer and placed my level on the unit and it is showing to be perfectly level (photo). I tested the cooktop and all burners are functioning properly. I advised the customer of my findings and provided photos of my findings. Also checked the door and found the receivers screws were loose and I adjusted and tightened the receivers. Tested the door operation and it is operating as designed. Other than the hinge receiver adjustments, no further repairs needed at this time. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Pflugerville, Texas 78660

Cliff

Job Details: 10/24/2022

Arrived on site to diagnose a Whirlpool dryer WED4616FW0 that was making unusual noise. Ran test cycle on unit and found no abnormal noises or failures in operation. Advised customer on findings and no further repairs needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, Texas 78726

Paul

Job Details: 10/24/2022

Arrived onsite for a refrigerator with a dent in the lower left front of the RC door. I replaced the door and installed a new badge. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS20

Near Georgetown, Texas 78633

David Z

Job Details: 10/24/2022

"Arrived on site to install lower vent and cover pieces. Removed the door to install and immediately noticed the lower corners of the chassis were completely bent and folded, making installing the vent impossible. Unit not repairable. Called and documented with tech line Ed, SR7734887352. Customer advised to contact customer care and provide with SR. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Georgetown, Texas 78633

David Z

Job Details: 10/24/2022

Arrived on site to address freezer door with loose handle. Found set screws were loose causing shaky handle. Tightened set screws to resolve. Unit now operating correctly. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near New Braunfels, Texas 78132

Andrey

Job Details: 10/24/2022

"Arrived on site to replace previously diagnosed control, replaced control, fan has stopped running constantly but unit would not heat, replaced console, unit is now heating but light is still not turning off, called tech line and found that the latch was loose , Sr#7734881714, secured latch, pre heated unit to 350 , unit is now running as designed, job complete"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, Texas 78702

Wesley

Job Details: 10/24/2022

Arrived onsite for noisy dryer. Made adjustment to installation and secured duct. Unit is now operating as designed without vibration noise. All checks good.

We serviced a

WHIRLPOOL VENTHOOD

Model UVL6048JSS2

Near Marble Falls, Texas 78654

Leonardo

Job Details: 10/24/2022

Arrived on site to test unit for light flickering on 1 but not on 2. Test unit and found lights getting correct voltage and normal power. Called Techline and per Techline normal operation on lights is flickering on low setting due to hertz for the LED lights. SR#7734885128

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Austin, Texas 78735

Luis

Job Details: 10/24/2022

"Arrived on site for no ice. At time of visit ice in bin,ran diagnostics optics passed,ran fan test passed,no errors on icemaker,ran harvest test passed checked fill tube heater good,ran fill test passed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, Texas 78737

Leonardo

Job Details: 10/24/2022

Arrived on site to replace ui and control board. Replaced both parts test unit and unit test good job complete.

We serviced a

KITCHENAID COOKTOP

Model KICU569XSS00

Near Spicewood, Texas 78669

Leonardo

Job Details: 10/24/2022

Arrived on site to test induction cooktop no power. Test unit and found all burners working correctly at this time and no error codes. Could not duplicate the problem at this time job complete.

We serviced a

WHIRLPOOL VENTHOOD

Model UXT4236ADS

Near Georgetown, Texas 78633

David Z

Job Details: 10/24/2022

Arrived on site to diagnose vent hood with non working fan. Tested switch and found the fan is not coming on at all. Wiggled wires in the harness for the motor connector and fan came on. Was able to clamp the connector terminals down to make better contact and retested. Was able to successfully turn on and run the fan with no issues. Call complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Spicewood, Texas 78738

Vincent

Job Details: 10/24/2022

"Arrived on site for cooktop, inspected unit and work area. CX complaint was igniter keeps clicking and sparking when it was turned off. Contacted Whirlpool safety and spoke to sherell Sr#773485657 and explained that it would need the spark module and the harness. Replaced the parts and retested. Unit is now operating as designed. No leaks where observed during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Pflugerville, Texas 78660

Cliff

Job Details: 10/24/2022

Arrived on site to diagnose a Whirlpool dishwasher WDF520PADM9 that has a broken sprayer arm. Found upper rack sprayer mounting tabs broken and replaced sprayer. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS24GS0

Near Austin, Texas 78759

Wesley

Job Details: 10/24/2022

Arrived onsite and replaced the console and touch harness to repair unit. W11199895 and W11486759. Unit is now operating as designed. Reinstalled unit and tested. All checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB07

Near Austin, Texas 78753

Cliff

Job Details: 10/24/2022

Arrived on site to diagnose a microwave that is resetting constantly. Found cavity t-stat 90+ percent failed and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL MICROWAVE

Model AMV2307PFS07

Near Temple, Texas 76501

Tyler

Job Details: 10/24/2022

Arrived on site for microwave missing balancing ring for turntable plate. Upon arrival confirmed issue and install required par and found microwave working as designed. Call complete

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Spicewood, Texas 78669

Leonardo

Job Details: 10/24/2022

Arrived on site to test unit for door coming out. Test unit and found door hinge not sitting in hinge receiver correctly. Secured door to hinge receiver test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Killeen, Texas 76543

Tyler

Job Details: 10/24/2022

Arrived on site for range needing previously diagnosed infinite switch. Upon arrival installed required part. Reassembled and tested unit and found front right burner functioning as designed. Call complete

We serviced a

KITCHENAID ICE MACHINE

Model KUID308HPS01

Near Austin, Texas 78703

Luis

Job Details: 10/24/2022

"Arrived on site. Powered unit on ran diagnostics all test passed,ran unit brought a normal operating cycle,waited ice slab formed and dropped to grid cutter,ice cycle continued unit appears to be working as designed. Advised customer if in 24 hrs no ice to call back to office to reschedule and have machine running 24hrs before next visit. If issue continues possibly might need valve."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Austin, Texas 78737

Kevin

Job Details: 10/24/2022

"Arrived on site and found saved error codes F8E4, F8E2, found some water in overflow tray. Removed front panel and did not see any evidence of leaking. Uninstalled dishwasher and started a normal cycle and observed it for 20 min and did not find any leaking. Took videos and documented them with tech line, 7734887931"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Georgetown, Texas 78626

Maurice R

Job Details: 10/24/2022

"Arrived onsite for dryer not heating. On inspection found that there was no power to L1 L2, there was 120v from L1 to neutral and ground. There was 120v from L2 to neutral and ground. There was 240VAC from ground to neutral. The outlet was missed wired. CX will get electrician to fix."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Georgetown, Texas 78628

Maurice R

Job Details: 10/24/2022

Arrived onsite for dishwasher basket was broken. On inspection found the wheels on the upper rack have come the off the basket. Installed the wheel kit on the unit. The basket is operating as designed. No water leaks detected during service.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Pflugerville, Texas 78660

Cliff

Job Details: 10/24/2022

Arrived on site to diagnose a dishwasher that is not draining properly. Tested all parts and components and found no failures to unit at this time. Did note excess suds that are not allowing OWI sensor to register properly. Advised customer on findings and soaps to use to prevent sudsing. No further repairs needed and no leaks were found at time of service.

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Austin, Texas 78745

Matthew

Job Details: 10/24/2022

Arrived onsite to replace faulty control. Replaced control and tested. Calibrated new control and ran auto test. All test passed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Blanco, Texas 78606

Andrew

Job Details: 10/24/2022

Arrived on site and replaced previously diagnosed ice maker and dispenser ui per Techline. pressure exiting regulator was 53psi. Unit working as designed. Advised to monitor. Job complete.

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS20

Near Horseshoe Bay, Texas 78657

Gerry C

Job Details: 10/24/2022

"Arrived to inspect temperatures. I set the unit to 350 bake and allowed it to reach a full preheat after approximately 0 minutes. Temperatures were 367 344 373 340, 357 average and within mfg specifications. I advised the CX of my findings and they prefer a slightly warmer actual temperature and I induced a five degree offset and advised them how to adjust further if desired. Operational test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Blanco, Texas 78606

Andrew

Job Details: 10/24/2022

"Arrived on site and replaced compressor from previous diagnosis. Replaced compressor, drier and access. Vacuumed system and held vacuum for 20mins. Charged to specs, frost pattern developing nicely. Job complete."

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Dripping Springs, Texas 78620

Kevin

Job Details: 10/24/2022

"Arrived on site and replaced missing nameplate, job complete"

We serviced a

WHIRLPOOL WASHER

Model MHW8630HW3

Near Driftwood, Texas 78619

Kevin

Job Details: 10/24/2022

"Arrived on site and inspected washer and found detergent pump is operating properly, took video, ran automatic test 12 and this completed properly. Could not find any issues with washer,

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS01

Near Austin, Texas 78739

Matthew

Job Details: 10/24/2022

Arrived onsite for microwave intermittently heating. Upon arrival inspected unit. On first test unit did heat. Customer stated at time will heat and other does not. Also noticed the sound of the magnetron engaging. Found switches not actuating properly. Opened housing and adjusted switches to be positioned closer to the front of the unit. Tested unit multiple times and had no issues. Unit is functioning properly. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near New Braunfels, Texas 78132

Andrew

Job Details: 10/24/2022

Arrived on site and replaced previous diagnosed deli door and deli ui. Unit working as designed. No leaks detected. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Austin, Texas 78734

Vincent

Job Details: 10/24/2022

"Arrived on site for dishwasher, inspected unit and work area. CX complaint was not draining. Inspected the drain and it was clogged at the garbage disposal area. Entered diagnostics and found error code 6-4 5-1. Unclogged unit and retested and its now operating as designed. No leaks where observed debuting service. Job completed."