We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS20
Near Driftwood, TX 78619
Leonardo
Job Details: 12/27/2023
Arrived on site to test unit for unit not getting to temp. Replaced sensor test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Kyle, TX 78640
Andrew
Job Details: 12/27/2023
"Arrived on site to inspect unit for humming noise coming from unit, noise goes away when door is pressed. Upon closer inspection found loose screw on bottom panel causing slight vibration tightened screw and got rid of vibration,. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Andice, TX 78628
Maurice R
Job Details: 12/27/2023
Arrived onsite for vent hood not able to power the fan off. On inspection found that the off button for the fan was pushed all the back behind the vent hood and would not release. Removed the old control board and was installing the new one. I plugged the unit in to see which button was the lights and which ones were the fan button. Went to install the controller and shorted it out on the vent hood. Ordering another controller switch to return with. ; ordrng 1 W10851619 (Motor control)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Hutto, TX 78634
Lou
Job Details: 12/27/2023
"Arrived on site to inspect washer dispenser holding water. Upon further inspection , the customer advised the fabric softener dispenser is holding water. Raised the lid to inspect and found a small amount of water in the dispenser reservoir and also found some old softener as well. I raised the top panel to gain access to the dispenser and found the port where the water flows out into the basket had old softener debris inside (photo). Using a Qtip, I attempted to clear the debris but was unable to get all of it out. Also found the Load & Go dispenser is leaking detergent. When I went to pull the unit out further p, I found a small amount of water on the floor at the front left corner. I found that when the softener dispenser is dispensing into the basket, its spraying out and running down the inside of the side panels and onto the floor due to the build up of softener in the dispenser. I advised the customer of my findings and they advised they have a water softener system. I am ordering the faucet switch assembly and UI fascia and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 01/01/24 (KC). I will return with prescreened parts. No water leaks observed at the end of service and I made recommendations for use and care, as well as, detergent and softener use.; ordrng 1 W11569112 (Faucet switch assembly) and 1 W11478525 (UI fascia) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Kyle, TX 78640
Andrew
Job Details: 12/27/2023
"Arrived on site to replace tub diagnosed in previous trip. Replaced tub without punched through holes with correct tub. Also replaced cam and belt as a precautionary. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Buda, TX 78610
Andrew
Job Details: 12/27/2023
"Arrived on site to inspect unit for grinding noise. Upon closer inspection found damaged actuator, gear case, belt and cam. Will need to order actuator and return. Office to reschedule. ; ordrng 1 W11481722 (Actuator)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78732
Paul
Job Details: 12/27/2023
Arrived onsite for a cooktop to replace the previous diagnosed parts recommended by techline. I replaced the orifice holder and the burner caps. I tested the center burner and it improved it a lot but if the gas is set in just the right position which is just a little higher than simmer it will make the puff sound occasionally. The customer is happy with the way it is performing now and agrees its a lot better than before. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Kyle, TX 78640
Andrew
Job Details: 12/27/2023
Arrived on site to inspect unit for catching on fire in cavity and to document with safety. Found broil element shorted causing fire. Cleaned white residue off cabinet and no signs of damage to cabinet. Found no excessive grease or any build up on element or surrounding cabinet to cause issue. Documented findings with safety and was advised to use autho W19U490WPL1 to cover any and all repairs. Replaced top oven broil element and tested both ovens to 350 with no issues. Job complete. SR#7738028761
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Troy, TX 76579
Tyler
Job Details: 12/27/2023
"Arrived on site for microwave not heating and burning smell occuring. Upon arrival confirmed issue and found the diode burnt and cap had failed. Reported findings to safet6 team sr#7738053214. Replaced cap and diode and tested unit found microwave heating as designed without failure, call complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Round Rock, TX 78665
Lou
Job Details: 12/27/2023
"Arrived on site to inspect cooktop middle burner not working. Upon further inspection, I tested all of the burners and found all but the middle burner are operating as designed. I found the middle burner will lose its flame when switching from medium to simmer flames. Using a valve from my van stock (W11246817), I removed and replaced the middle burner valve and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near Spicewood, TX 78669
Matthew
Job Details: 12/27/2023
"Arrived on site for unit giving error code F8E4. Inspected unit and found traces of water in the drip tray, causing the float switch to rise. Ran test and found suds building inside of tub without the addition of any detergent. No signs of leaking present. Found that the customer has a home water softener system and will need to decrease the amount of detergent being used. Too much detergent and the accumulation of detergent is causing an oversuds condition. Instructed customer on proper use. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS20
Near Leander, TX 78641
Miguel
Job Details: 12/27/2023
"Arrived on site with new control. Removed from wall. Replaced control that was sparking, verified operation. Call complete."
We serviced a
AMANA DISHWASHER
Model ADB1400AMB0
Near Waco, TX 76707
Jonathan M
Job Details: 12/27/2023
Put on site for a dishwasher that is not recirculating the water. Inspected unit and work area. I did confirm an F4 E3 (wash motor failure) error code. I ran the unit through an auto test and confirmed the wash motor would not run. I replaced the wash motor assembly and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Austin, TX 78748
Scott
Job Details: 12/27/2023
Arrived on site for not making ice and ice bucket has sheet of ice . Ran harvest and found water pouring down from icemaker into bucket . Found small chunk of ice blocking shoot in IM cup. Removed ice maker . Cleaned up fill tube and straighten out . Waited and didnt detect any dripping . Replaced IM and re ran harvest . No leaking detected . Charged 162.36 collected 178.60 AUTHO M4Y4JF. If it happens again recommend changing triple valve . Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Hutto, TX 78634
Lou
Job Details: 12/27/2023
"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and it began to make a thumping noise. I removed the the top panel, which is damaged on both sides (photos), and found the belt loose. I disassembled the unit to find the motor pulley was broken (photo) and the belt is badly frayed. I removed and replaced the drive motor and belt (from repair kit) and reassembled the unit and tested. Unit is operating as designed. No lint observed during service, job completed"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS5
Near Marion, TX 78124
Andrey
Job Details: 12/27/2023
"Arrived on site to test unit for oven not heating, tested unit and found bake igniter not sparking, replaced igniter and tested, unit is now running as designed, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Manor, TX 78653
Matthew
Job Details: 12/27/2023
Arrived onsite for spray arm not functioning. Upon arrival inspected unit. Ran diagnostics and found stored error 4/3 wash motor failure. Ran test and confirmed motor failure. Ordering motor. Office to reschedule ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Seguin, TX 78155
Andrey
Job Details: 12/27/2023
"Arrived on site to test unit for not draining, tested unit found drain pump not engaging, inspected drain pump and found looses connection, secured connection, tested unit, unit is now running as designed, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Manor, TX 78653
Blake
Job Details: 12/27/2023
Arrived on site to inspect dryer not heating. I verified the issue. I tested voltage at the outlet. I found 120 on L1 and L2 but I did not find 240VAC across them. I reset the breaker and still did not find 240. I tested all fuses and thermostats and found good readings. The heating element is good as well. After further testing I found the power cord that plugs into the wall is loose in the wall receptacle. After wiggling the plug it now heats properly. I instructed the customer to get the outlet replaced to resolve the issue.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Manor, TX 78653
Blake
Job Details: 12/27/2023
Arrived on site to inspect gas range. The customer informed me while baking she smells a gas smell. The gas was not shut off and upon arrival I smelled no gas. I tested the cooktop and found everything working properly. I ran a bake cycle to 350 and verified the burner igniting properly. I watched the bake burner ignite multiple times with no issues. I bubble tested all gas connections and found no leaks. I instructed the customer that when the bake burner ignites not all gas ignites and some will escape the oven. This is normal. The unit is operating as designed at this time. No gas leaks detected during service. I called Whirlpool Safety and spoke with Eric I documented my findings 7738051298.
We serviced a
WHIRLPOOL DRYER
Model wed4850hw0
Near Manor, TX 78724
Blake
Job Details: 12/27/2023
Maintenance was unable to contact the tenant. I was unable to service the unit at this time due to dogs being loose inside. Office to contact customer to schedule service when the tenant is available. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78722
Blake
Job Details: 12/27/2023
Arrived on site to inspect refrigerator. The items in the RC are freezing. I found the center mullion towards the bottom not flat and overlapped causing the doors not to seal properly. I called Whirlpool techline and spoke with Chris 7738104382. I documented my findings and sent photos. Chris will submit the file for review and the customer will be contacted with a resolution. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Kyle, TX 78640
Andrew
Job Details: 12/27/2023
"Arrived on site to replace evap motor with sealer diagnosed on previous trip. Replaced damaged evap motor, Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Fort Cavazos, TX 76544
Tyler
Job Details: 12/27/2023
"Arrived on site for microwave not heating, upon arrival confirmed failure. Found magnetron had failed. Replaced mag, cap, and diode. Tested unit and found noise gone and it heating as designed. Call complete"
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ5
Near Liberty Hill, TX 78642
Miguel
Job Details: 12/27/2023
Arrived on site with anti tip bracket. Installed. Verified operation. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS05
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/27/2023
Arrived on site to install previously diagnosed parts. I replaced the control and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Oglesby, TX 76561
Jonathan M
Job Details: 12/27/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the timer and knob and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Dripping Springs, TX 78620
Leonardo
Job Details: 12/27/2023
Arrived on site to test unit for unit giving F8E0 error code. Blower not getting to speed. Replaced blower and couldnt test the unit due to the junction box getting melted by the ovens heat. Advised customer to get the junction box fix. Took picture of the issue. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Austin, TX 78744
Joe Z
Job Details: 12/27/2023
"Arrived on site for not making ice. Upon arrival, customer states that after replacing filter a few days ago ,unit has made a completely filled container. Customer needs assistance resetting filter replacement light. Instructed customer on how to reset light. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HBS01
Near Round Mountain, TX 78663
Gerry C
Job Details: 12/27/2023
"KUIX535HBS01 Arrived to install previously diagnosed and ordered parts. I found the evaporator plate was actually quite smooth and in very good condition. There was debris at the very front end and it was rough to the touch. During inspection, I found the water level sensor was not filling as expected and the water level was between 3/8 and 1/2 too low. This coupled with the rough debris at the front of the plate was likely making too thin initial slabs that would not slide down the plate all the way and allow water to cascade over and into the bin, instead of the reservoir catchment trough. As more ice was being produced/harvested, the issue would vary from worse to slightly better. Office to order circulation pump. Office to contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 W11542867 (Circulation Pump)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Austin, TX 78744
Joe Z
Job Details: 12/27/2023
"Arrived on site for oven tripping breaker. Upon arrival. Customer states that the breaker Tripps when oven and all cooktop burners are being used at the same time.. Removed rear panel to inspect wiring no terminal block. Wiring and terminal block are good. Test amp draw at terminal block. Got 11.2 amps at beginning of preheat, and 15.34 amps as broil energizes to assist with preheating. Turned on all cooktop burners and oven at same time and got 45 amps then 49.3 amps when broiler energizes. Unit is pulling correct amp draw. Found breaker has a 40 GFCI breaker and getting 125 v from L1 and L2, with 251 v together. Builder will replace breaker with a higher rated and call back if necessary. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS20
Near Austin, TX 78724
Joe Z
Job Details: 12/27/2023
"Arrived on site for broken vent. Upon arrival, inspected unit and found lower oven vent has failed. Unit is passed 30 days cosmetic warranty and cannot be repaired at this time. Customer will call whirlpool to try and get concession. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Canyon Lake, TX 78133
Luis
Job Details: 12/27/2023
Arrived on site for no ice. Ran diagnostics E2 error ran harvest test failed diagnosed unit will need a new icemaker ordering a new icemaker and fill tube heater. Also ordering led ; ordrng 1 W11658802 (Icemaker) and 1 W11087201 (Heater) and 1 W11683244 (Led kit)
We serviced a
UNKNOWN DISPOSAL
Model 5XP
Near Georgetown, TX 78633
Sterling
Job Details: 12/27/2023
"On arrival verified complaint of leaking disposal. Replaced disposal with a new 3/4 hp. Sealed it up and checked for leaks with full tub of water. No leaks detected during service, knocked out dishwasher plug. Job complete operational test good."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS05
Near Georgetown, TX 78628
Sterling
Job Details: 12/27/2023
On arrival verified customer complaint of high flames on medium. Currently all flames are set at proper height on medium. Photos saved showing each burner. Flame color is good and pressure is good. Advised customer unit is currently operating correctly. Operational test good. Job complete. No gas leaks detected at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Austin, TX 78744
Joe Z
Job Details: 12/27/2023
"Arrived on site for clothes remaining too wet after cycle is complete. Upon arrival, inspected unit and found powered detergent clumped in dispenser. Cleared all detergent. Ran diagnostics and there are no saved error codes. Ran a quick cycle without laundry and unit completed correctly. Ran a cycle with laundry and cycle complete correctly. Clothes spun out correctly. Recommend using less detergent and smaller wash loads. Explained how certain large items and loads can effect unit performance. Unit is operating as designed. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Copperas Cove, TX 76522
Tyler
Job Details: 12/27/2023
Arrived on site for refrigerator needing previously diagnosed door gasket. Upon arrival installed part. Found right rc door sealing as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC2
Near Temple, TX 76501
Tyler
Job Details: 12/27/2023
"Arrived on site for washer needing previously diagnosed washplate, screw, and barrel. Upon arrival reconfirmed issue and installed parts. Found washer working as designed. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Lou
Job Details: 12/27/2023
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised the unit is leaking water from the middle of the door at the bottom of the door. I placed the unit in diagnostics showing no error codes and tested. While testing, I found a large amount of suds in the tub (photo). I removed the outer door panel to observe the reservoir and found the suds pushing the water over the reservoir (photo). I advanced through testing and found the dispenser, drain pump,and element all are operating as designed. I made recommendation for use and care, as well as, detergent and rinse aid use (water softener system). I made recommendations for cleaning as well. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Waco, TX 76712
Jonathan M
Job Details: 12/27/2023
Arrived on site for air dryer. That is not heating. Inspected unit and work area. I did confirm the customers complaint and found proper voltage and polarity at the terminal block. Checked all heating components and found the element open. I replaced heating element and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Austin, TX 78701
Matthew
Job Details: 12/27/2023
Arrived onsite for unit still building ice inside freezer section. Found door bowed and no allowing consistent seal. Molded seal as best as I could however until will need door. Ordering freezer door to include gasket and silicone. Office to reschedule ; ordrng 1 LW10852088 (Freezer door) and 1 W11178521 (Name plate) and 1 Silicon (Clear)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 12/27/2023
WED5100HW3 Arrived for intermittent loss of control. The customer advised the unit had failed to respond to inputs several times and only cycling the power to the unit off and back on would resolve. I removed and replaced the main and UI controls and tested. The unit operated as designed and no further issue were identified.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Georgetown, TX 78633
Sterling
Job Details: 12/27/2023
On arrival verified complaint of dim leds and Fc led out. Found LEDs out and fits SP w11460554. Replaced the ice maker lights and top panel lights. The. ReplCed the FC light and found the black wire has disconnected from the molex inside the liner. spoke to Drew at TL 7738105013. Unit is NR and documented. Customer to speak with customer service job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78758
Paul
Job Details: 12/27/2023
Arrived onsite for a refrigerator with the FC gasket not sealing well. I found both door gaskets sealing properly. I found no ice or moisture build up on the liner. I explained to the customer that it feels like the RC door is harder to open because it is a larger gasket than the FC door gasket but they are both sealing properly. Call complete.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Liberty Hill, TX 78642
Miguel
Job Details: 12/27/2023
Arrived on site with new washplate. Removed and replaced washplate. Verified operation. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Georgetown, TX 78628
Maurice R
Job Details: 12/27/2023
Arrived on site for dryer making a clicking noise. On inspection the dryer was making a tapping noise. Gained access to the motor and when spinning the tub you can hear the noise. I installed the repair kit and the noise got quieter but is still there. The motor did not make it on to the truck so reordering the motor and returning the blower. ; ordrng 1 W11364931 (Motor)
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS2
Near Leander, TX 78641
Miguel
Job Details: 12/27/2023
Arrived on site with new socket removed front panel. Replaced right side light socket. Verified operation. Call complete.
We serviced a
JENN-AIR OVEN
Model JJW3830DP02
Near Smithville, TX 78957
Joe Z
Job Details: 12/27/2023
"Arrived on site for unit not operating with error code. Upon arrival, inspected unit and got error code F2-E1 stuck key. Power cycled unit and there was no change. Need to replace control panel. Replaced control panel under 60 month warranty. Test unit by preheating both ovens to 350. Both ovens preheat correctly. Unit is operas designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ
Near Lago Vista, TX 78645
Maurice R
Job Details: 12/27/2023
"Arrived onsite for refrigerator not cooling. On inspection the rc was 45? set at 35? the fc was 13? set at 0?. Customer said that there was frost on the back fc evap cover. She pulled the power and defrosted the unit for 24hrs. I gain access to the fc evap and checked the heater and it was on and hot. Checked the thermistor and it 6.3k 43? shoot pipe the thermistor was on in it was 45?, thermistor was good. I then noticed that the fan had not been on the whole time I was checking the components out. The fan finally came on after 30 mins. I then checked the condenser and it was 100% clogged, clean it out and told customer that the condenser being clogged can cause the issue she is having. She is going to give it a few days to see if is working correctly. No water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Hutto, TX 78634
Lou
Job Details: 12/27/2023
"Arrived on site to inspect washer noises. Upon further inspection, I found a large hole in the wall to the left of the unit (photo). Customer advised the unit got off balance and caused the hole. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I tilted the unit back and inspected underneath and found no issues. I found service pointer W11684122 and inspected the basket to make sure the holes were punched through and found most of the holes had not been punched through (photos). I pushed down on the tub assembly and it came right back up but had a slight pull to the front right. I advised the customer of my findings and per the service pointer, I am ordering the basket and office to schedule return service. Returning tech to replace the basket AND suspension rods. I made recommendations for use and care, as well as, detergent and softener use due to having a water softener system. No leaks observed during service.; ordrng 1 W11172199 (Basket)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Austin, TX 78746
Scott
Job Details: 12/27/2023
Arrived on site for fridge not making ice . Ran harvest . IM would harvest and call for water . Not water dispensing . Removed supply line and found line dry . Water is either shut off of hose is kinked . Requesting 2nd man to remove fridge from cabniet due to floor transition. Call to set return ; ordrng 1 2ndman and 1 Autho
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ESS00
Near Dripping Springs, TX 78620
Leonardo
Job Details: 12/27/2023
Arrived on site to test unit for all burner flames to high when on low setting. Adjusted all flames test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78727
Paul
Job Details: 12/27/2023
Arrived onsite for a dishwasher leaking water from a hose. I found both drain hoses damaged and leaking. I replaced both hoses. I ran the diagnostics cycle and there were no more water leaks present at the time of service. The machine completed the cycle and works as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Buda, TX 78610
Andrew
Job Details: 12/27/2023
Arrived on site to inspect unit for not producing ice. Upon closer inspection found unit was not receiving water to unit. Removed water li error back of unit to confirm blockage was not within the unit itself. Advised customer to have plumbing looked at. Job complete.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Briarcliff, TX 78669
Matthew
Job Details: 12/27/2023
Arrived onsite to replace faulty spark/DSI board. Replaced and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/27/2023
Arrived on site for a refrigerator that has a broken housing. Inspected unit and work area. I did confirm the customers complaint and found that the door was broken. Went ahead and replace the filter housing and tested the unit. The unit began to work and operate as designed with no leaks present. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Georgetown, TX 78633
Sterling
Job Details: 12/27/2023
On arrival verified complaint of leaking dispenser. Replaced drawer and housing per previous diag. Ran test mode and all components activated correctly. Job complete no leaks detected during cycle.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS01
Near Spicewood, TX 78669
Matthew
Job Details: 12/27/2023
"Arrived on site for unit, making a squealing noise and not making ice. Upon arrival inspected unit. Found no water entering unit. Inspected and found supply turned off. The sound the customer was experiencing. May have been from a pump running dry. Tested with open water supply and found unit functioning and building ice on evaporator. Customer will monitor ice production. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/27/2023
"Arrived on site for a refrigerator that is building up moisture on the freezer gasket. Inspected unit and work area. I did not find any gasket leaks from the refrigerator or freezer doors. Found the center million at 52.2?F. I unplugged the condenser fan and found The center Moen starting to heat up, indicating a good system. I called Whirlpool Techline and spoke to Adrian SR# He advised that it was a known issue and the fix was to install two small foam gaskets around the upper gasket on the freezer door. He gave me he part number for the said parts and advised that if that didnt work, we would have to replace the door. Ordering the gaskets and reschedule the customer to 1/1.; ordrng 2 W11159728 (Gaskets)s"
We serviced a
JENN-AIR MICROWAVE
Model JMC2427DS01
Near Austin, TX 78737
Leonardo
Job Details: 12/27/2023
Arrived on site to test unit for F2E1 error. Found shorted keypad. Replaced console test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near New Berlin, TX 78155
Andrey
Job Details: 12/27/2023
"Arrived on site to test unit for a knocking noise, tested unit could not mimic the sound, disassembled unit, inspected belt, rollers, and idler, could not find any issues, secured multiple wires that could potentially be the knocking noise the customer described, advised customer to monitor and take a video if the noise comes back, unit running as designed, job complete."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Belton, TX 76513
Tyler
Job Details: 12/27/2023
"Arrived on site for washer making a grind8ng noise during any sense or spin sitting. Upon arrival confirmed issue and sound and traced failure to cam loose on gearcase shaft. Found belt markings on cam. Found actuator stuck between agitation and spin. Replaced cam, belt, and actuator. Tested u it and found no leaks and noise no longer present. Call complete"
We serviced a
KITCHENAID VENTHOOD
Model KWCU360JSS1
Near Austin, TX 78717
Paul
Job Details: 12/27/2023
Arrived onsite for a hood with the lights not working again. I found the mini fuse blown again. I found the bulb sockets good. The fuse holder is bad and not keeping the fuse tight and I suspect this is the only issue. The fuse holder and fuse is not listed in the parts breakdown. Ordering parts research for the fuse and fuse holder. Attached photos in the call. Office to RS.; ordrng 1 Partsresearch (Mini fuse) and 1 Partsresearch (Mini fuse holder)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Canyon Lake, TX 78133
Luis
Job Details: 12/27/2023
"Arrived on site,powered unit on diagnosed a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Manor, TX 78653
Blake
Job Details: 12/27/2023
Arrived on site to inspect top load washer. The customer informed me the basket spins unbalanced and bangs around loudly. I found the unit not leveled properly. I leveled the unit and centered the basket. I found error code F0E7 I cleared the code for testing. I tested the suspension and found it good. I inspected the gearcase and found it good. I ran a test cycle and found the basket spinning smoothly but could hear a noise from the cam while ramping up spin speed. I am ordering the cam to resolve. No leaks observed during service. ; ordrng 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 WPW10006384 (Belt) and 1 W11449840 (Gearcase)
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ4
Near Austin, TX 78754
Blake
Job Details: 12/27/2023
Arrived on site to inspect gas range oven not heating. I found no spark from either ignitor. I found no voltage to the ignitor. I removed and replaced the DSI board and tested. The unit now operates as designed. No gas leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Andice, TX 78628
Miguel
Job Details: 12/27/2023
Arrived on site for oven showing f8e0 intermittently. Found f8e0 and f6e4 stored in system. Removed from wall. Accessed control and verified good harness and connections. Cleared codes and tested and unit is operating at this time. Replaced blower motor and main control as precaution. Verified operation. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Uhland, TX 78640
Andrew
Job Details: 12/27/2023
"Arrived on site to inspect unit for oven not working, but the cooktop is functional. Upon closer inspection error code f2e1, for shorted key. Customer stated problem fixed itself and is currently working. Advised customer to keep an eye on the issue, if issue comes back recommend coming back with control part number W11620481. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Manor, TX 78653
Joe Z
Job Details: 12/26/2023
Arrived on site to install previously ordered parts. Installed kick plate and both retainers. Job complete
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Austin, TX 78705
Matthew
Job Details: 12/26/2023
Arrived on site for valve malfunctioning. Upon arrival inspected unit. Found valve failed. Replace valve. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Hutto, TX 78634
Kimo
Job Details: 12/26/2023
Arrived onsite for a refrigerator that is having issues dispensing ice. Upon arrival I tested the door switches several times and found that they were good. I checked the door harness and found it good as well I tested the dispenser and for that it didnt work. Its it one last time before leaving I found that it did work this time. Due to the seemingly intermittent nature I am ordering the console and the control. and reschedule for 01/0523; ordrng 1 W11518204 (CNTRL-ELEC/Ui) and 1 W11196400 (CNTRL-ELEC)
We serviced a
JENN-AIR OVEN
Model JJW2430WP
Near Round Rock, TX 78665
Kimo
Job Details: 12/26/2023
Arrived onsite for a wall oven that is taking too long to bake dishes and is not maintaining temps. Upon arrival I checked for voltage at the power cord and found good voltage there. The I tested both heating elements and found that both were good. I tested the temp sensor and found that it tested within spec. Upon further inspection I found that the connector on the main control was not fully seated I corrected this and and tested the unit several time and found that the unit operated as designed each time.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS1
Near Round Rock, TX 78665
Kimo
Job Details: 12/26/2023
Arrived onsite for a DW where the door falls down when opened. Upon arrival I inspected the unit and found that the spring on the right side hinge had came off allowing the door to fall. I corrected this and tested the unit and found unit operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Del Valle, TX 78617
Matthew
Job Details: 12/26/2023
Arrived onsite to replace faulty electronics and led modules pet s code S191AQ. Replaced all controls and all led modules. Tested and unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Waco, TX 76705
Jonathan M
Job Details: 12/26/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the belt, motor, and sputch assembly. Tested the unit and the unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78724
Joe Z
Job Details: 12/26/2023
"Arrived on site to install previously ordered parts. Upon arrival, unit is not completing cycles correctly. Had to reset control. Ran diagnostics and there are no saved error codes. Test unit and found clicking noise coming from inside basket area. When removing agitator found mounting bolt is not secure. Removed wash plate and found debris scraping between wash plate and basket. Removed debris and test unit. Unit is no longer making clicking sound. During test found issue when spinning. Found service pointer for basket. Inspected basket and indeed confirm that the basket is defective.. I do not recommend using unit at this time due to further damage to unit, floor , and surrounding walls. Left unit unplugged with not to not use. Ordering basket. Office to reschedule ; ordrng 1 W11172199 (Basket)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Temple, TX 76501
Jonathan M
Job Details: 12/26/2023
"Arrived on site for a washing machine. That is not completing cycles. Inspected unit and work area. The customer advised the unit will go into the wash, but will not finish out the cycle leaving her clothes wet. She did advise that the unit does drain. Ran the unit through diagnostics and found an F8 E1 (low/no water detected during the fill) error code. Tested the unit and found the cold water valve, barely drying any water even though proper voltage was being supplied. Ordering the inlet valve and rescheduled the customer to 1/2.; ordrng 1 W11513255 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Woodway, TX 76712
Jonathan M
Job Details: 12/26/2023
"Arrived on site for a refrigerator that has frost buildup in the freezer section. Inspected unit and work area. Found a spot on the evaporator cover that had a slight frost on it. Removed the evaporator cover, and did not find any evidence of a defrost issue. Did advise the customer that the issue was most likely either with a door being opened or warm food being put in the freezer section that caused excess steam buildup in that area. The customer advised he wasnt sure about the warm foods causing steam just because the frost has been there for two or three months already. It has not affected their temperatures at all, but he just wanted to make sure that it was OK since he was running out of warranty. I did it was a customer that everything is OK and did steam off the excess frost. The unit is working and operating as designed. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Austin, TX 78735
Luis
Job Details: 12/26/2023
"8484Arrived on site for thin ice. Ran diagnostics weak water flow,diagnosed a defective water valve,replaced water valve ran diagnostics good water flow unit passed all other diagnostic test."
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Austin, TX 78751
Joe Z
Job Details: 12/26/2023
Arrived on site to install previously ordered part. Replaced motor WPW10448901. Test unit and is operating as designed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78724
Matthew
Job Details: 12/26/2023
Arrived onsite to replace failed filter board. Replaced board but unit still having issues. Found OL cavity thermostat more than likely due to blower binding and getting stuck. Ordering Cavity thermostat and blower wheel . Office to reschedule ; ordrng 1 W11441128 (Blower) and 1 W11224856 (Cavity thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78745
Luis
Job Details: 12/26/2023
"Arrived on site for no cool. Found loose connection at start device harness,secured harness to start device powered unit on compressor powered on."
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS00
Near Liberty Hill, TX 78642
Miguel
Job Details: 12/26/2023
Arrived on site for oven not meeting temperature. Removed from wall. Verified bake and broil elements are good. Changed Sesnor as precaution. Verified operation. Advised customer to wait 10-15 min after preheat. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78748
Luis
Job Details: 12/26/2023
"Arrived on site. Diagnosed a defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Leander, TX 78641
Miguel
Job Details: 12/26/2023
Arrived on site with new dual vale.e removed top panel of cooktop. Removed and replaced center dual valve. Verified operation. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Troy, TX 76579
Jonathan M
Job Details: 12/26/2023
Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. I ran the unit through diagnostics and found an F4 E3 (wash motor failure) error code. Around the unit through an auto tested and confirmed that the wash motor would not run. Replaced the washer motor assembly and tested the unit. The unit began to work and operate as designed with no leaks present. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near Temple, TX 76501
Jonathan M
Job Details: 12/26/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Upon entry, found the freezer section sitting at 2?F in the refrigerator section sitting at 38?F. Checked the evaporator and found a good frost pattern across the entire evaporator. Spoke to SW and was advised to proceed forward with the sealed system repair. I replace the compressor, dryer, and access valve and pressurize the system with nitrogen. Found no pressure drops. Vacuumed down the unit to -30 psi in profound pressures. Hold for 15 minutes. Charged the unit up with 47 g of R600 refrigerant and tested the unit. The unit began to cooling operate as designed. Also added silicone to the outer edges of the liner. Call complete."
We serviced a
AMANA RANGE
Model AER6303MFW5
Near Manchaca, TX 78652
Matthew
Job Details: 12/26/2023
"Arrived on site for unit. Internal oven light randomly flashing and clicking. Upon arrival inspected unit. Customer had video of light indicator in off position. However, light is flashing randomly. Customer also has a recording of F1E0 error code. Ordering main control board. Office to reschedule ; ordrng 1 W11536795 (Control)"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Austin, TX 78744
Matthew
Job Details: 12/26/2023
"Arrived onsite to replace failed components. Replaced Timer due to failed state and seized causing knob to fail internally, needing both to function properly . Replaced and tested. Unit is now functioning properly. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Pflugerville, TX 78660
Kimo
Job Details: 12/26/2023
Arrived onsite to install previously ordered part. Upon arrival I installed the new pan after deicing the Evap and the drain itself. And found unit operating as designed
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Manor, TX 78653
Joe Z
Job Details: 12/26/2023
"Arrived on site for F1-E0, upon arrival, found error code F1-E0 internal board failure. Power cycled unit and code will appear when trying to preheat. Removed rear panel to inspect control. All connections are secured. Need to replace control. Replaced control and test unit. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM00
Near Cedar Park, TX 78613
Miguel
Job Details: 12/26/2023
"Arrived on site for refrigerator making loud noise, customer played video of noise coming from evaporator motor. Removed evaporator cover, replaced fan motor. Verified operation. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Leander, TX 78641
Miguel
Job Details: 12/26/2023
Arrived onsite for error code f1e0. Removed back panel. Confirmed proper voltage. Verified heaters are good. Removed and replaced control verified operation. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78741
Matthew
Job Details: 12/26/2023
Arrived onsite for unit leaking. Found cracked tub. Ordering 2 hr tub job. Office to reschedule ; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Austin, TX 78741
Matthew
Job Details: 12/26/2023
"Arrived onsite for unit tripping gfci. Found unit on series of kitchen circuit. Unit should have dedicated outlet. Isolated components and found tripping during bake cycle within the first 10 seconds. Ordering DSI board , igniter, and igniter harness. Office to reschedule. ; ordrng 1 WPW10511278 (DSI board) and 1 W11446236 (Bake wire harness)"
We serviced a
WHIRLPOOL COOKTOP
Model WCC31430AB03
Near Austin, TX 78723
Joe Z
Job Details: 12/26/2023
Arrived on site to install previously ordered part. Replaced indicator light lens. Test unit and is operating as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Round Rock, TX 78664
Kimo
Job Details: 12/26/2023
"Arrived onsite for water with missing or broken parts. Upon arrival I found that strike was broken and the lid lock bezel was too. I replaced the strike but will need to order the bezel to complete the call I rescheduled for the 12/30/23; ordrng 1 W11545554 (Bezel, Lid Lock)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78731
Luis
Job Details: 12/26/2023
"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Waco, TX 76712
Jonathan M
Job Details: 12/26/2023
Arrived on site for a washing machine. That is not advancing through cycles. Inspected unit and work area. Did confirm the customers complaint and the customer advise that the unit will just stop halfway through the cycle and not continue forward. Found a service appointment that address this issue and went to replace the control. Found the control set with me was not the correct control. The office will need to locate the correct control in contact the customer about a return date due to the customer requesting soonest available. Rescheduled customer for now for 1/1. ; schdld next appmnt for 1/1 MON !
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS6
Near Waco, TX 76705
Jonathan M
Job Details: 12/26/2023
"Arrived on site for a range. That is not hitting proper temperature. Inspected unit and work area. The customer advise the unit does heat. However, several of the buttons on the control panel do not work. She showed me six keys that do not respond to any touch to them. Found all other components activated and working as designed. Ordering the control panel and will return with other parts. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W10915661 (Control panel)"