Service History 65 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD602ESS01

Near Austin, TX 78757

Luis

Job Details: 02/17/2023

"Arrived on site. Ran further diagnostic with ui control diagnosed a defective pad switch,removed door skin and dispenser compartment replaced ice pad reassembled unit tested ice dispenser unit working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Austin, TX 78738

Kevin

Job Details: 02/17/2023

"Arrived on site and inspected washer and found latch is broken, Confirmed latch is working properly through diagnostic cycle, job complete

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW1

Near Dripping Springs, TX 78620

Kevin

Job Details: 02/17/2023

"Arrived on site and inspected washer and found customer has video of noise during the cycle. Found gearcase is failing, took pictures.

We serviced a

WHIRLPOOL RANGE

Model GFG464LVS2

Near Kyle, TX 78640

Kevin

Job Details: 02/17/2023

"Arrived on site and inspected range and found previous homeowner did not clean center burner and it is clogged with grease and oil. Showed customer how to disassemble it I and homeowner cleaned it. After reassembly burner is working properly, took one picture, job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model kfiv29pcms03

Near New Braunfels, TX 78130

Andrew

Job Details: 02/17/2023

Arrived on site to test unit for RC not cooling. Customer stated they unit used from market place. Found RC thermistor reading proper temp and motor engaging. Found FC motor not engaging. Found thermistor reading open at control p5 connections. When checking all connections found pink wire popped out from harness and was broken. Traced wire and found it to be p5-4(one of the wires for FC thermistor). Advised customer harness is damaged

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDU0

Near New Braunfels, TX 78132

Andrew

Job Details: 02/17/2023

"Arrived on site to test unit for not draining. Found pump was clogged with a pair of panties. Removed obstruction and pump not draining properly. Replaced damaged pump, unit now working as designed. No leaks detected.

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Lorena, TX 76655

Jonathan M

Job Details: 02/17/2023

Arrived on site for a range that has a broken latch. Inspected unit and work area. Did confirm the customers complaint and found the door latch switch broken. Replaced the latch assembly and test at the unit. The unit began to work and operate as designed. Call complete.

We serviced a

GE DRYER

Model GHDP490GF5WW

Near Georgetown, TX 78628

Maurice R

Job Details: 02/17/2023

Arrived on site to install previously diagnosed parts. On inspection found black soot in the flame chamber. Saw the the orifice was for natural gas and the one we ordered was for natural gas. Informed the customer that there would be additional cost to change it over to LP. Customer decided to go head and buy a new dryer because of the age of the old dryer. No gas leaks detected during service

We serviced a

KENMORE DRYER

Model 110.858764

Near Robinson, TX 76706

Jonathan M

Job Details: 02/17/2023

Arrived on site for a dryer and that is making selections without the customer touching anything on the control panel. Inspected unit and work area. The customer advised that it happened several times a day where they are away from the machine machine starts beeping at them as if its ready to start a new cycle. They advise the unit does work normally otherwise. Remove the top cover and found evidence of moisture behind the user interface. Used a paper towel to test the airflow movement within the dryer. Found that the paper towel would not hold up against the back wall air vent indicating that there issue was an airflow issue causing steam to rise up to touch the user interface and causing a software issue. Advised the customer that they would need to have their vents cleaned due to this issue. The customer advised that the home was built 12 years ago and they have not personally had their vents cleaned ever. Advise the customer to get their vents cleaned and call back if any other issues persist. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Round Rock, TX 78681

Maurice R

Job Details: 02/17/2023

Arrived onsite washer not draining. Ran the drain operation in diagnostics mode in drain pump was making weird noise. Gain access to the pump and found a piece of clothing in the pump. Retested the pump and the pump did not right so I replaced the pump. The unit is operating as designed and they was no water leak detected during service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Georgetown, TX 78626

Maurice R

Job Details: 02/17/2023

Arriving on site for MW light not going out. On inspection found that the user was using a non dimmable LED light bulb. Informed the customer that you have to have DIMMABLE LED Light bulb to work in the MW.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXNS00

Near Austin, TX 78753

Scott

Job Details: 02/17/2023

Arrived on site for fridge having temp issues . Warmer the normal. Temps in fresh food section . Found condenser coils covered up with pet hair . Cleaned coils and instructed customer on proper cleaning . Advised if temps are still not proper to call us back .

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Round Rock, TX 78664

Paul

Job Details: 02/17/2023

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the broken dispenser. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Manor, TX 78653

Matthew

Job Details: 02/17/2023

"Arrived onsite for microwave oven combo, microwave not turning off. Upon arrival inspected unit. Customer stated unit works fine when cooking under 15 minutes. However when cooking 15-20 minutes the microwave does not shut off when the cook time ends. Tested unit at 1, 2 and 3 increments and had no issues. Customer had video of microwave but seems like only recorded blower fan. Called tech line for assistance. Tech Chris, SR#7735762757, advised that when cooking time is that long the fan will stay on due to high temperatures. Tech explained that at the end of the cook time if the light is off and the turntable is not turning the magnetron will not be engaging. Also found that unit was not connected to WiFi for updates. Power cycled unit and advised customer to connect to WiFi. Gave WiFi team contact info. Once unit is updated, the customer will run an extended cooking cycle and monitor the light and turntable once the cook time ends."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78744

Leonardo

Job Details: 02/17/2023

Arrived on site to replace upper rack and adjuster kit. Replaced both parts test unit and unit test good. Upper rack no longer hitting or making contact with tub gasket. Job consoles.

We serviced a

WHIRLPOOL WASHER

Model wfw560chw4

Near Hutto, TX 78634

Cliff

Job Details: 02/17/2023

Arrived on site to diagnose a washer that is not draining. Found debris caught in pump and cleared debris from pump. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Hutto, TX 78634

Cliff

Job Details: 02/17/2023

Arrived on site to diagnose a microwave that wasn't operating properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and job is complete.

We serviced a

WHIRLPOOL RANGE

Model MGR5770ADW

Near Austin, TX 78729

Vincent

Job Details: 02/17/2023

"Arrived on site for range, inspected unit and work area. Customer complaint was nurse came to their home and said she smell gas. Customer called fire department and he said they use some electronic thing to detect the gas. I inspected unit and found leaks coming from the unit I advised customer to contact gas company to make sure the leak is not coming from any where else in the house. Contacted Whirlpool safety and spoke to Rebetha SR#7735731401 and explained to her what I found. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL COMPACTOR

Model GC900QPPB6

Near Austin, TX 78726

Vincent

Job Details: 02/17/2023

"Arrived on site to install parts diagnosed. Installed new console and insert, unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Lacy Lakeview, TX 76705

Jonathan M

Job Details: 02/17/2023

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the tub ring and tested the unit. The unit began to work and operate as designed. Advised the customer to call back if any other issues persist. Call complete.

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Fort Hood, TX 76544

Tyler

Job Details: 02/17/2023

Arrived on site for washer needing previously diagnosed hub and screw. Upon arrival reconfirmed issue and removed hub and screw. Found gearcase teeth rusted and flake off to the point that the new hub couldnt be properly pressed into place. Replaced gearcase hub and screw and then reassembled and tested unit. Found washer fully functioning as designed with no Leaks call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Killeen, TX 76549

Tyler

Job Details: 02/17/2023

Arrived on site for washer needing previously diagnosed capacitor. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found no leaks and u it working as deigned. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Austin, TX 78731

Vincent

Job Details: 02/17/2023

"Arrived on site for washer, inspected unit and work area. Customer complaint was tap cold was hot and no cold water. Inspected unit and found the water lines installed incorrectly. Installed them the proper way and re-tested. Unit is now operating as designed and no leaks observed during service. Job completed. F2E1"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120KPS0

Near Round Rock, TX 78681

Kimo

Job Details: 02/17/2023

Arrived onsite to install previously diagnosed parts upon arrival I installed the new controls and tested unit and found unit operating as designed

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Austin, TX 78750

Kimo

Job Details: 02/17/2023

Arrived onsite for a refrigerator with some lights out in the rc. Upon inspection I found that the leds in the unit failed. I replace them and found that the unit is now operating as designed. Job complete

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID508HPS00

Near Round Rock, TX 78664

Paul

Job Details: 02/17/2023

Arrived onsite for an ice machine that will not turn on. I found 123VAC out of the auxiliary drain pump. I accessed the control and found 11VAC at the control. I went back to the drain pump and found neutral dropping out when powering up the machine. I replaced the drain pump and tested. All is working as designed. There was one water leak on the customers supply line and I showed it to them. They are gonna replace the line. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Round Rock, TX 78665

Paul

Job Details: 02/17/2023

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the leaking tub. I ran diagnostics and the dishwasher is working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS00

Near Georgetown, TX 78628

Lou

Job Details: 02/17/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the damper control and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Dale, TX 78616

Andrey

Job Details: 02/17/2023

"Arrived on site to test unit for not dispensing detergent, tested unit found load and go is full but system is saying its empty, inspected load and go sensor and found it corroded, replaced drawer and tested, detergent is now detected, customer stated unit is not filling any water as-well and cloth are coming out still dry, tested unit found it not filling proper amount, replaced control and tested, water is now filling properly and unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near McMahan, TX 78616

Andrey

Job Details: 02/17/2023

"Arrived on site to test unit for no operation, tested unit found unit has power but not turning on, tested all components and found them good, exposed control and found a connection burned on control, replaced control and fixed connection, tested unit unit now running as designed, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW

Near Luling, TX 78648

Andrey

Job Details: 02/17/2023

"Arrived on site to test unit for excessive shaking tested unit found failed suspensions, no oil leaking out from gear case or any unusual movement in shaft, replaced suspensions rods and tested, unit is now running as designed no leaks detected job complete"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Buda, TX 78610

Kevin

Job Details: 02/17/2023

"Arrived on site and inspected washer and found saved era code for pressure system. Customer says washer will not spin on several loads. Found there is no standpipe and customer has a long hose hooked up directly to the drain hose explain how this could very likely be causing siphoning during the wash cycle. Observed an entire rinse and spin cycle For the customer and It completed properly even with the current installation. Washer also does not have its own circuit in the home, it is also on the porch exposed to the environment, reported installation location to tech line, job complete. 7735763282"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near San Marcos, TX 78666

Andrew

Job Details: 02/17/2023

Arrived on site to test unit for not washing. Found wash motor was bad and voltage to motor was fluctuating. Replaced assembly and control. Unit now working as designed. No leaks detected. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS00

Near Austin, TX 78733

Luis

Job Details: 02/17/2023

Arrived on site. Found defective freezer led installed updated led module autho S191AQ ; used 1 W11601310 (Led module) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Austin, TX 78746

Luis

Job Details: 02/17/2023

Arrived on site. Found defective upper panel replaced panel

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78702

Scott

Job Details: 02/17/2023

Apt 916Arrived on site for dryer shutting off before clothes are dry . Checked moisture and thermistor . Both checked normal. Replaced control . Reran test and all checked normal. No lint build up at time of service. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Austin, TX 78745

Scott

Job Details: 02/17/2023

Arrived on site for door seal fraying . Replaced door seal . All checked normal. No other issues found. No lint build up at time of service. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78749

Scott

Job Details: 02/17/2023

"Arrived on site ,replaced cap actuator and motor . Ran calibration and diagnostics test all checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78749

Scott

Job Details: 02/17/2023

"Arrived on site for washer starting but not continuing into wash cycle . Ran diagnostics, no error codes . Ran test wash and motor was struggling to power up. Replaced cap and actuator. Re ran test wash all checked normal. No water leaks detected at time of service . Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ0

Near New Braunfels, TX 78130

Andrey

Job Details: 02/17/2023

"Arrived on site to test unit for not heating properly, tested unit found oven sensor reading 82 degrees at room temperature of 71, replaced sensor and preheat unit to 350, after preheat the control stopped cycling element and started to cool off, replaced control unit heating and element are good, explained to customer the calibration in oven if needed in future unit is now running as designed, job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WFE525S0JS0

Near Round Rock, TX 78664

Kimo

Job Details: 02/17/2023

"Arrived onsite for a rand that has th cooktop hot light on all th time. Upon inspection I found that the rf burner switch was burnt out. I replace it and found the the light turned off. I tested the unit by running the cooktop and the waiting for it to cool down and the light to turn back off. This did occur, unit is now operating as designed. Job complete."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Granger, TX 76530

Cliff

Job Details: 02/17/2023

Arrived on site to diagnose a dryer that is not turning on. Found start switch not wired from factory. Rewired switch properly and all is working properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Granger, TX 76530

Cliff

Job Details: 02/17/2023

Arrived on site to diagnose a refrigerator that is not cycling defrost properly. Found controls miscommunication causing extended periods of defrost cycles. Replaced ui and hv control and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Waco, TX 76708

Jonathan M

Job Details: 02/17/2023

Arrived on site for a dishwasher that is flashing an F2 E2 (UI unresponsive) error code. Inspected unit and work area. Confirmed the customers complaint and found the code flashing on the screen upon entry. I attempted to cancel out the code and test the unit. And was unsuccessful. Replaced the user interface housing and tested the unit. Still found the unit flashing that code. Replaced the control and tested the unit again. The unit began to work operate as designed. Call completed.

We serviced a

WHIRLPOOL WASHER

Model WM9000HVA

Near Austin, TX 78735

Scott

Job Details: 02/17/2023

"Arrived on site for leaking washer . Checked all connections , no leaks . Ran diagnostics twice ,quick wash twice at diffent temps and started a normal wash . Couldnt duplicate any leaks or grinding noise . Instructed customer to take pics of any water and control to see what part of cycle unit is on . Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Copperas Cove, TX 76522

Tyler

Job Details: 02/17/2023

Arrived on site for washer needing previously diagnosed capacitor. Upon arrival reconfirmed issue and installed part. Reconnected unit to power supply and ran sensing tests. Found unit could start cycles properly without failure. Couldnt tests for leaks because unit was in garage not connected/or near water source. Unit is mechanically working now call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near China Spring, TX 76633

Jonathan M

Job Details: 02/17/2023

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the capacitor, motor cover, and Kim and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Pflugerville, TX 78660

Gerry C

Job Details: 02/17/2023

"AGR5330BAS3 Arrived to inspect gas odor. I found the gas valve incorrectly operating and pulsing gas through the system, but not enough to ignite and creating a strong gas odor in the relative area. I contacted the safety line and advised of my findings. They authorized replacement of both the igniter and gas valve and issue an authorization of A160KC0WPL1. I removed and replaced the parts and retested the unit and checked for leaks. I did see that a EFV was utilized at the regulator end, to adapt the line to the flare fitting and it was intentionally backwards, but this device will not affect the gas flow or the units ability to operate, more importantly, it will not cause the gas odor that was detected. I advised the customer of the EFV presence. Operational test good, no gas leaks detected after repair."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Pflugerville, TX 78660

Gerry C

Job Details: 02/17/2023

"WDT750SAKZ0 Arrived to inspect draining issue. I found the drain tube was hooked around the opposite side leg from the drain direction and that was causing the rubber mount at the disposal to kink and restrict flow. I corrected the drain tube routing and tested. I advised the customer in detergent type and use. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Pflugerville, TX 78660

Gerry C

Job Details: 02/17/2023

"WOS31ES0JS20 Arrived to inspect oven issue. I found the lower part of the oven chassis was separated from the cabinet by 1/2. To prevent airflow and thermal fuse failure issues. I corrected the mounting and verified the chassis fully seated against the cabinet, as described in the installation guide. Operational test good."

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Austin, TX 78704

Leonardo

Job Details: 02/17/2023

Arrived on site to test unit for burner not igniting correctly test unit and found customer turning the valve to far not allowing the igniter to ignite. Showed customer hot to use the unit and all Burners working as designed at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model Kdte334gbs0

Near Austin, TX 78701

Leonardo

Job Details: 02/17/2023

Arrived on site to test unit for unit not starting but when you turn the breaker off and then back on sometimes it works. Test unit and couldnt duplicate the problem. Unit working as designed at this time. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Austin, TX 78703

Leonardo

Job Details: 02/17/2023

Arrived on site to test unit for unit not leaking. Test unit and found drain hose pinched not allowing water to go out. Secured drain hose correctly test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Georgetown, TX 78633

Lou

Job Details: 02/17/2023

"Arrived on site to inspect dishwasher control panel damage. Upon further inspection, I found what appeared to be a scratch on the control panel in the front bottom middle section of the panel. I found the selection keys bubbled up as well. I removed the outer protective film and found the control panel in good condition. I advised the customer of my findings. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use (customer has a water softener system). No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78744

Matthew

Job Details: 02/17/2023

"Arrived onsite to replace faulty motor, cam and belt. Replaced components and tested. Unit is now functioning properly. No further repair needed at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ02

Near Austin, TX 78745

Matthew

Job Details: 02/17/2023

"Arrived onsite for refrigerator ice maker not producing ice. Upon arrival inspected unit. Tested ice maker and was not responsive. Power cycled unit and tested again. This time ice maker responded, completing harvest and called for water. Unit now seems to be functioning properly. Customer will monitor. If symptoms persist recommend replacing ice maker."

We serviced a

WHIRLPOOL WASHER

Model CET9000GQ2

Near Uhland, TX 78640

Joe Z

Job Details: 02/17/2023

Arrived on site to install previously ordered part. Replaced ui. Test unit and unit operates correctly. Programmed unit to accept amount of coins preferred from customer. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Del Valle, TX 78617

Joe Z

Job Details: 02/17/2023

Arrived on site to install previously ordered parts. Replaced ui. Test unit and ui is now responding. Ran diagnostics on automatic cycle and test passed. Found unit in leveled. Leveled unit . No leaks present at this time. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78731

Luis

Job Details: 02/17/2023

"Arrived on site. Diagnosed a defective right side fresh food door,replaced defective door checked door operation good."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Austin, TX 78746

Luis

Job Details: 02/17/2023

Arrived on site. Found a defective led module per service pointer removed all leds installed updated led modules all leds working as designed. Autho S84638 ; used 4 W11632139 ( Led module) from stock

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Driftwood, TX 78619

Leonardo

Job Details: 02/17/2023

Arrived on site to test unit for all burners flame to high on low. Adjusted all flames test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near New Braunfels, TX 78130

Andrew

Job Details: 02/17/2023

"Arrived on site to test unit for not heating. Found element has burnt out. Replaced faulty element, unit now working as designed. No leaks detected. Job complete."

We serviced a

MAYTAG WASHER

Model MVW7232HC1

Near Driftwood, TX 78619

Kevin

Job Details: 02/17/2023

Arrived on site and set washer Into a diagnostic cycle and ran high spin setting showed customer how tub and basket stay in the center of the washer suspended by its support system. The vibration they are seeing is just that energy from the spin being transferred to the exterior walls by the suspension system and drain hose. This is normal operation.Sent a short video to KB/service management and documented customers complaint with tech line 7735756555

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near New Braunfels, TX 78132

Andrew

Job Details: 02/17/2023

"Arrived on site to test unit for error f8e0(upper fan speed). Found fan running as designed but not registering correctly. Replaced faulty blower, also replaced control as a precautionary. Unit working as designed. Advised customer to download app and connect unit to WiFi asap. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Round Rock, TX 78681

Vincent

Job Details: 02/17/2023

"Arrived on site for dishwasher, inspected unit and work area. Customer complaint was the dishwasher not working . Entered diagnostics and retrieved error codes F4E3 F7E1. ordrng 1 W11085683 (Sum&motor)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Austin, TX 78724

Matthew

Job Details: 02/17/2023

Arrived onsite for washer not powering on. Upon arrival inspected unit. Unit is stacked but maintenance unstacked. Accessed controls and found main board not functioning. Notified customer that there is possibility for UI panel to also be out. Order control and UI. Give maintenance adequate timeframe and they will have unit unstacked accessible for one tech. Office to reschedule. ; ordrng 1 W11483175 (Control)

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near San Marcos, TX 78666

Andrey

Job Details: 02/17/2023

"Arrived on site to test unit for no ice production, tested unit found compressor engaging but water valve and pumps not activating, took voltage and found that control is not sending voltage to water valve, will need to replace control to fix issue ; ordrng 1 W11034363 (Control) and 1 W11123917 (Main Harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Austin, TX 78750

Kimo

Job Details: 02/17/2023

"Arrived onsite for a refrigerator that is having and issues where the temp alarm would sound from time to time. Upon arrival I performed a temp test in the rc and found it at 48* and in the rc was at 8* (unit it a dual evap unit) upon further inspection I found that the 3way valve tested good all fans running, the compressor was running as wall door switch seemed to woke as I opened and closed the doors and found that the complete the Circuit every time. I am ordering the control and return with the inverter. ordrng 1 WPW10739408 (CNTRL-ELEC) and 1 W11573593 (INVRTR-BOX)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Georgetown, TX 78626

Maurice R

Job Details: 02/17/2023

Arrived onsite for dishwasher door not staying up. On inspection found the spring on the right hinge had fallen off. Went to replace the hinge and found that I had the left hinge. Informed customer that the right hinge is on back ordered. Office to reschedule when part gets in. No water leaks detected during service ; ordrng 1 W11573702 (Right side hinge)

We serviced a

ELECTROLUX DRYER

Model EIMED60LT

Near Lakeway, TX 78734

Kevin

Job Details: 02/17/2023

"Arrived on site and inspected dryer and found after disassembling blower wheel assembly is broken. ordrng 1 137552300 (Blower kit)"

We serviced a

KITCHENAID MICROWAVE

Model KEMC308KSS01

Near Austin, TX 78734

Kevin

Job Details: 02/17/2023

"Arrived on site and inspected microwave/oven combo and found spring is broken. Disassembled the door and while attempting to replace it found pre-screened springs do not match. Will need to order correct spring to complete repair. ordrng 1 WP4451009 (Spring)"

We serviced a

MAYTAG DRYER

Model MDE5500AYW

Near Round Rock, TX 78665

Cliff

Job Details: 02/17/2023

Arrived on site to diagnose a dryer that is not heating properly. Found heating element failed and wiring to heater burnt. Heater will need to be replaced and wiring repaired to complete repairs. ordrng 1 WPY308612 (Heater)

We serviced a

GE REFRIGERATOR

Model GTS18HCMERWW

Near Austin, TX 78758

Vincent

Job Details: 02/17/2023

"Arrived on site for refrigerator, inspected unit and work are. Customers complaint was making loud noises from the inside off the freezer. I removed the evaporator cover and found no ice build up, I did find the fan blades touching the fan housing. I was able to pull it back into place but I did advice customer to get the fan blade and motor replaced.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Georgetown, TX 78628

Maurice R

Job Details: 02/17/2023

"Arrived on site for range knob broken. On inspection found that the knob had lost the insert. Replaced the knob and tested the unit. Customer showed me the cooktop flames were yellow, I checked the regulator and it is set for gas. I then looked at the orifice and they are gas to, ordering a new regulator and center burner. No gas leaks detected at service; ordrng 1 W11435660 (Burner) and 1 W11449506 (Regulator)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Waco, TX 76706

Jonathan M

Job Details: 02/17/2023

"Arrived on site for a dishwasher that is not starting a cycle. Inspected unit and work area. Ran into diagnostics and found an F6 E4 (float switch open) error code. Ran the unit through diagnostic mode and found the unit drain and fill but when it went to use start washing, the unit went dead after three seconds of starting to wash. Attempted to drain out the water and found the user interface was shutting off as soon as I closed the door. Whenever I opened the door, found voltage going back to the user interface in the user interface lighting back up. Spoke to JC and ran through a couple tests. I replaced the control and tested the unit again. Still I had the same issue. Checked resistance on the vent fan motor and found it out of range. Ordering the vent fan motor and will return with the control and user interface just in case. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WPW10469574 (Vent motor) and 1 W11305308 (Control)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Cedar Park, TX 78613

Paul

Job Details: 02/17/2023

Arrived onsite for a washer that is making a clicking noise. I was not able to duplicate the noise at this time while running the service diagnostics test or component activation. The customer stated that it seems to happen more when running lighter loads. The customer had a video of the noise and it occurs during agitate and only in one direction. I removed the wash plate and found it clean underneath. I inspected the slider and it looked good. I recommended just replacing the gear case due to the noise. Gear case is already on order. Office to RS.; O-emld tckt

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI95X15HZ00

Near Cedar Park, TX 78613

Paul

Job Details: 02/17/2023

Arrived onsite for a ice machine to replace the previous diagnosed parts. I confirmed the previous techs diagnosis and replaced the recirculating pump but when trying to change the valve the supply line would not come out of the valve without possibly breaking it. The line will have to be replaced with the valve. I disconnected the reservoir drain pump so it would fill up fully until the line and valve are replaced. Ordering W11257368 tube. Office to RS.; ordrng 1 W11257368 (Tube)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Niederwald, TX 78640

Joe Z

Job Details: 02/17/2023

"Arrived onsite to replace previously ordered parts. Noticed the filter housing was not ordered. Replaced control W11567496, Fan scroll W10251462, evaporator motor WP2315549, and fan blade WP2169142. Test unit and vibrating sound has been eliminated. Ordering filter housing. Office to reschedule. Customer is requesting tech JZ ONLY. ; ordrng 1 WPW10394053 (Filter housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Kyle, TX 78640

Joe Z

Job Details: 02/17/2023

Arrived on site for not cooling in both sections. Upon arrival unit is powered on. Checked temperatures and getting FC at 1 degree and RC at 32 degrees. Found the compressor is running continuously. Thermostat is set to recommend setting. Customer states that the unit has intermittently stopped cooling a few times within the last month. Control is unable to control compressor. Need to order control and thermistor. Office to reschedule ; ordrng 1 W11476575 (Control) and 1 W10384183 (Thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Manor, TX 78653

Matthew

Job Details: 02/17/2023

"Arrived onsite for unit not cooling after last repair. Upon arrival inspected unit. Found evaporator completely covered in ice. Ran forced defrost and heater did not energize. Need to re order control and due to defrost issues ordering UI, defrost thermistor , evaporator harness and heater. Instructed customer to have unit unplugged and defrosting 48 hours prior to next visit. Office to reschedule ; ordrng 1 W11203289 (UI) and 1 W11650661 (Heater)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Killeen, TX 76543

Tyler

Job Details: 02/17/2023

Arrived on site for washer not working. Upon arrival confirmed issue but found ACU not turning on(power supply was stable 120v polarized correctly). Found water valve cracked and ACU corroded. Drain pump was 22 ohms. Replaced ACU and inlet valve. Was able to drain water from tube and reset ACU. Unit failed to reset and found drain pump resistance at 26. Found unit stuck in flood mode the moment any function was activated but stopped when unit was on standby mode. Will need office to reschedule once availability of parts is known; ordrng 1 W11170319 (Control) and 1 W10775446 (Pump)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Killeen, TX 76542

Tyler

Job Details: 02/17/2023

Arrived on site for washer needing previously diagnosed lid parts. Upon arrival reconfirmed issue but found left side door hinge screws /lost missing. Was unable to complete repairs without screws. ordrng 2 W10339706 (Screws)s

We serviced a

KITCHENAID RANGE

Model KFGC506JSS00

Near Austin, TX 78717

Kimo

Job Details: 02/17/2023

Arrived onsite for a range that seemingly has a gas leak. Upon inspection I found that the leak was actually coming from the gas Val at the wall. I didnt find that the left rear burner valve was broken. I am ordering the manual to complete call. Office to reschedule see photos for where the leak is coming from. ; ordrng 1 W11384736 (MANIFOLD MANIFOLD)

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ0

Near Briggs, TX 78608

Tyler

Job Details: 02/17/2023

Arrived on site for microwave that sparked then wouldnt turn of surface bulb after sparking occurred. Upon arrival confirmed issue and found an electrical burning smell coming from control. After further inspection I found control relay had cracked and fused together and sending constant voltage to bulb keeping it on. Called whirlpool safety team and spoke with Kesha (sr# 7735594513) reported unit would need new ACU control. Found unit still heats as designed with no other failures found on site. ordrng 1 W11552021 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120ESS11

Near Georgetown, TX 78626

Maurice R

Job Details: 02/17/2023

Arrived on site to install previously diagnosed parts. Found that the control board was not the correct board for the MW. Ordering new control board.; ordrng 1 W11545876 (Control board)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS1

Near Austin, TX 78731

Vincent

Job Details: 02/17/2023

"Arrived on site for cooktop, inspected unit and work area. Gained access to inspect the element burner and it was showing voltage but element not working tested it and found it reading out of range. I installed new infinite switch and still nothing. Im ordering a new element as the one I got sent with was damaged and not the correct part. Office will contact customer when parts are available. ; ordrng 1 W10275048 (Dual burner LF)"

We serviced a

KENMORE REFRIGERATOR

Model 106.525521

Near Austin, TX 78738

Luis

Job Details: 02/16/2023

"Arrived on site. Recovered refrigerant from system,refrigerant fully recovered from unit,refrigerant no longer in system

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, TX 78633

Lou

Job Details: 02/16/2023

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer advised that they were going to contact their builder to see about possibly getting an upgraded unit and if they didnt help, the customer was going to contact the manufacturer to discuss a possible replacement.

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ1

Near Austin, TX 78723

Kimo

Job Details: 02/16/2023

Arrived on site for a washer that is leaking. Upon inspection I found signs of a water leak at the back of the cabinet coming from the top to the bottom. I replaced the water valve as I suspect that it may have a hairline crack in it. I did notice some rust at the hot water hose fitting that could leak to a leak later on

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78739

Kevin

Job Details: 02/16/2023

"Arrived on site and replaced gear case and agitator and actuator diagnosed on previous visit.

We serviced a

MAYTAG WASHER

Model MHW8630HC3

Near Austin, TX 78757

Kimo

Job Details: 02/16/2023

"Arrived onsite to install parts ordered by customer. Upon arrival we removed the dryer from the top of the washer the replace the drawer, and the siphon pump. And reassembled and tested the unit and found the unit operating as designed. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS02

Near Round Rock, TX 78681

Paul

Job Details: 02/16/2023

Arrived onsite for a microwave displaying an F6 error message and humming when the door is closed. I found the 4903 relay on the appliance manager stuck closed. I replaced the part and tested the microwave. All is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Round Rock, TX 78681

Paul

Job Details: 02/16/2023

Arrived onsite for a refrigerator with the filter popping out when water is dispensed. I checked the customer water pressure and it was good. I replaced the filter and the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS00

Near Cedar Park, TX 78613

Paul

Job Details: 02/16/2023

Arrived onsite for a double wall oven that will not turn on. The customer stated that it started shutting off during a cooking cycle and would turn itself back on then it shut off and never came back on. I found no L1 voltage at the terminal block. I found the J-Box and the wiring in the box burned up and causing the issue. I took a photo. I showed the customer that the bottom of the cabinet under the oven is bowing because the front fascia trim board is broken off. I explained this needed to be repaired because it supports the weight of the oven and I advised putting a solid bottom in. The existing one has a cut out for an older style oven and I explained this could cause issues during a self clean.

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Georgetown, TX 78628

Gerry C

Job Details: 02/16/2023

"MVWX655DW0 Arrived to inspect washer not agitating. I found the wash plate splines had corroded and stripped and could not engage. Further inspection revealed the gear case had lost much of its oil due to seal failure and the would require the gear case, cam and belt. Due to the cost of parts, the customer declined further service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near Copperas Cove, TX 76522

Tyler

Job Details: 02/16/2023

Arrived on site for refrigerator needing previously diagnosed sealed system. Reconfirmed issue and installed new compressor drier and access valve. Pulled vac and recharged system with 5.5oz of refrigerant. Found unit working as designed and informed customer to give unit 24 hrs to s5a like temps.

We serviced a

WHIRLPOOL DRYER

Model MEDC700VW0

Near Killeen, TX 76541

Tyler

Job Details: 02/16/2023

Arrived on site for dryer making a screeching noise. Upon arrival confirmed issue and noise complaint. After further disassembly I found rollers and idler failing to rotate properly. I made repair. Found noise completely gone and unit working as designed. Call complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Austin, TX 78725

Matthew

Job Details: 02/16/2023

Arrived onsite for customer smelling gas when oven is in use. Upon arrival inspected unit. Gas has been on. No sign of gas leak when idle. Ran cooktop and no issues. Ran bake cycle and it seems to be what the customer is smelling is the unit cycling and the gas valve opening periodically. Had electronic gas sniffer running as unit was heating and found no signs of a leak. Did notice that the door seal was broken in several places. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Austin, TX 78744

Matthew

Job Details: 02/16/2023

"Arrived onsite for range tripping breaker after visit. Upon arrival inspected unit. Unit was idle. Ran cooktop burners and had no issues. Ran bake cycle and unit tripped breaker. Inspected breaker panel and found unit on GFCI. Notified customer that it is best to have unit on regular non GFCI breaker. Ran test with bake element disconnected and unit did not trip. Reconnect bake and disconnected broil and unit did not trip. Reconnected all and ran test at 350 degrees and did not trip. Allowed unit to cool, then ran 375 degree bake cycle and still did not trip. Intermittency seems to be electrical and not the unit itself. Customer will notify builder to try normal, non Gfci breaker to handle load. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Temple, TX 76504

David Z

Job Details: 02/16/2023

"Arrived on site to diagnose refrigerator with odor / bad taste in the ice / water and unit. Examined unit and found that the RC top shelf had the airflow channel next to the vent completely closed off. This was creating a cold pocket in the top, and the remaining shelves were above normal temp, causing food to spoil and smell. This was transferring to the freezer compartment as well. Advised customer that unit does create or contain and chemicals or fluids that can create any kind of taste or odor. Any odors and tastes are transferred from the water source / contents. Advised to fully empty unit and wiped down all surfaces to remove odors, and leave some baking soda in as well. Unit is working as designed.