"Arrived onsite to replace previously diagnosed parts. I replaced the cabinet as the original was damaged. I also replaced the front panel that was previously diagnosed. Found it to have dents. I also replaced the previously diagnosed front drawer. I re assembled the unit and tested it. The unit is running as designed and no water leaks are present. Call complete. INSTALLED W11325579 FRONT PANEL, W11352995 CABINET , AND W11318818 DRAWER FRONT."

"Arrived on site to install previously diagnosed and ordered parts per previous tech. I installed the diverter cover and diverter disc. Ran a test cycle and the dishwasher is operating as designed, observing no unusual sounds. No water leaks observed during service W11679656 W11662107"

"WDT750SAKZ2 Arrived to inspect leaking and code. F8E4,F9E4 stored in memory and I cleared for testing. I found the right side of the tub leaking at the lower joint area and the tub W11409866 will require replacement. Office to schedule with customer. Power to unit unplugged and water shut off. ; ordrng 1 W11409866 (Tub assembly)"

"Arrived onsite and found unit with f2 e0 error code. Gained access to unit and verified secured harness and reser power which resulted in resumed normal function. advised that if unit presents with f2 error again the console should be replaced. No parts used. All checks good, advised customer on repair."

Arrived on site to inspect refrigerator not producing ice. Upon further inspection tested ice maker and ice maker failed to fill with water. I proceeded to access valve to verify that valves are operating properly. I found that both valves are operating as designed. The ice maker is failing to call for a water due to failed internal contacts. I replaced the ice maker and tested it. The ice maker is now operating as designed. No water leaks observed during service. W11548540

"Arrived on site for a washing machine that will not start a cycle. Inspected unit and work area. The customer advised that this unit is brand new and has not been used since June. They advised that they were able to run one cycle and then the unit stopped illuminating and telling them time. And they advised that whenever they would try to start the unit, it would be pet them. The customer advised that on her dryer, the knob would light up and on the washer, it would not. I attempted to change cycles on the washer, and could not get any time frames for the washability of the washer. I was able to find that the buttons on the side or working, and ran into into diagnostics. I found an F8 E1 (low water detected during the fill) error code. The customer advised that they had turned the water off due to this ongoing issue. I went ahead and check voltage going to the user interface and found proper voltage. I replaced the user interface assembly and tested the unit. I found the unit working and operating as designed. Call complete. W11325569."

Arrived on site for freezer intermittently not cooling. On arrival found evap coil evenly frost with compressor and evap fan both running. Found unit go 8n to defrost 10 minutes after arrival and found coil fully dry. Found start up amp draw at compressor was 1.2 but stabilized to 0.8amps after 5 seconds. Replaced control and informed customer to give unit a few days and see if temps increase or stay at 0. Call complete

Arrived on site for washer leaking. On arrival found some detergent stains near dispenser but ran washer for an hr and couldnt replicate any leaks. Called techline and documented photos and findings under sr# 7739697351. At time of service no parts are recommended for repair and instructed customer to contact whirlpool for further assistance. Call complete

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete installed w11182108 bake element and w10856603 broil element"

"KRFF577KPS02 Arrived to install sealed system components. I found the unit had refrigerant and I evacuated. I removed and replaced the compressor, service port and dye drier and vacuumed. Achieving 360 microns and allowing loss time, I charged with the MFG calculated charge and tested. I found the left RC door would not fully closed without being pressed on, and then would open after a short time, enough that the gasket could not make contact at the upper mullion corner. The door liner was mismolded and holding the ice bin door out, preventing full door closure. Office to order left RC door and bin door, in case of need. No leaks observe during service. Office to contact the customer to arrange return service. ; ordrng 1 W11681454 (RC, LH, SS, Door) and 1 W11679939 (Ice Bin Door)"

"Arrived on site to inspect wall oven control panel locked. Upon further inspection, I found the panel locked and I attempted to unlock the control, but it failed. When I went to replace the panel, I found it had the incorrect panel. I found the model number was off by the last two engineering digits and had ordered the incorrect part. Corrected the model number and am ordering the control panel and scheduled return service for 08/16/24. Unit left turned off at the breaker for safety. No parts installed.; ordrng 1 W11600370 (Control panel)"

"WRS331SDHM08 Arrived for suspected sealed system repair. Prior to sealed system service, inspection revealed the machine did not have an operative evaporator fan. Tracing the line back to the control, I found the harness was incorrectly routed during manufacturing and it had shorted out, damaging the fan circuit within the main control. Further testing of the sealed and defrost systems showed them operating as designed. Office to order control, harness and fan motor. Office to contact the customer to arrange return service. ; ordrng 1 W11742389 (Main Control) and 1 W11609465 (Lower Harness) and 1 WP2315549 (Evap Fan)"

"Arrived on site to install previously diagnosed and ordered parts. I spoke with previous tech and he advised to replace the evap fan motor, control, and seal gaps in between liner and chassis of the FC section. Upon my arrival, I found the unit evap fan operating as designed, but the fc section was full of ice/frost due to an air leak. I advised previous tech that I would be replacing the control and sealing gaps as evap fan is operating properly. I gained access to the evaporator and found a good frost pattern. Cleared the ice/frost from the fc section and removed and replaced the main control and tested in diagnostics. Unit is operating as designed. Using the silicone provided for this call, I sealed the gap in between the liner and chassis in the fc section opening and advised the customer of my repairs. No water leaks observed during service, job completed. W11666427, WP542638, WP482338"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit cooling, but I also found the fc evaporator fan not operating. I placed the unit in diagnostics and tested the compressor, at which time, the evap fan should have come on and it failed. I gained access to the fan motor and also tested the defrost element and it is operating as designed. I removed and replaced the evap fan motor and tested and it is operating as designed. I tested the defrost thermistor and found dit out of range. Removed and replaced the thermistor and retested unit and it is operating as designed. No water leaks observed during service, job completed. WPW10384183, WP2315539"

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F7E2-failed motor. Cleared the code and continued with testing. Once the unit filled with water and the motor was supposed to come on, the unit shut down and began to drain the water out (F7E2). I removed and replaced the sump assembly and retested and unit is operating as designed. No water leaks observed during service, job completed. W11460946"

"Arrived,on site for door rusting. Found rusting near latch screw. Removed outer door. Replaced inner door, verified operation. Call complete."

Arrived on site with new parts for range. Replaced all burner heads and caps. Verified operation. Call complete.

415-802-9272Justin A side Arrived on site for washer not starting cycle and flashing error code . Ran diagnostics got 7-2 . Unit kick out of diagnostics and started throwing 7-2 code . Ordering sump and motor . Set return for 8/16. No parts installed . ; ordrng 1 W11460946 (Sump and motor)

Arrived on site for washer not starting. Got drain pump error code . Found lower harness broken . Ordering lower harness . No parts used. Return 8/16. No water leaks detected at time of service. ; ordrng 1 W11643701 (Lower harness)

Arrived on site for leaking dishwasher. Ran diagnostics no error codes and no leaks present . Did find out in talking from customer they had used dish soap instead of dishwasher detergent. Instructed on proper soap usage . No parts installed . No leaks found . Job complete

"Arrived on site for washer leaking . Removed bellow, no holes or tears found . Ran washer on all valve test ,got washer up half way with water and drained . Ran test 12 couple times . No evidence of water leaks. Did notice water stains around dryer vent . Customer is also complaining of long dry times . Removed vent and found some standing water in exhaust vent . Believe water is from poor venting issues and not from washer . No parts installed . Job complete Spoke with SW"

"Arrived onsite to replace bimetal harness, control and UI per previous diagnosis. Replaced and tested. Unit is running properly. Job complete. Used w11670354, w11566475 and w11567938"

"WRS331SDHM06 Arrived on site for unit making buzzing noise. Upon arrival, customer present recording of noise and sounds like refrigerant lines are rubbing. Proceeded to enter diagnostics but cannot recreate noise. Proceeded to dampen all noises from the back ensuring no lines are rubbing. Re tested and still no noise present. Unit is functioning as designed. No water leaks detected at this time. No parts replaced."

"Arrived on site to install previously ordered parts. Upon arrival, unit is sticking out of cabinet and not mounted to cabinet. Test unit and water pressure sounds really loud when filling. Test water pressure and get 60psi. Contacted techline for assistance. Spoke with Drew. Explained what the issues and what all has been done. Recommended replacement of valve. SR# 7739700349. Ordering valve. Office to reschedule ; ordrng 1 W11684258 (Valve)"

"WDF331PAMS0 Arrived on site for unit not drying. Upon arrival, ran diagnostics and found heater energized. Suggested to superintendent to inform tenant to use Rinse Aid. In addition, use the Heat Dry option on preferred cycle. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"WMH31017HZ09 Arrived on site for unit making humming noise. Upon arrival, customer stating unit makes an electrical arching noise. Proceeded to inspect high side components and found diode faulty. Proceeded to replace W11256462 diode. Tested unit and now unit is functioning as designed."

"Arrived on site for temperature issues in freezer, ice melting and clumping. Upon arrival, inspected unit and found ice door is open. Uploaded pictures on DS. Need to replace ice door motor. Ordering motor, , ice door, and separator. Office to reschedule ; ordrng 1 WPW10504458 (Ice door) and 1 WPW10546285 (Ice door motor) and 1 W11425798 (Separator)"

"MVW7232HW2 Arrived on site to replace ordered parts. Upon arrival, entered diagnostic and found previous stored errors. Cleared errors. Ran high speed spin test and found no movement. Proceeded to check under machine and found stator connector disconnected (picture attached). Ran unit and now unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"Arrived on site to install previously ordered parts. Upon arrival, found dishwasher is stuck behind floor tile. After many attempts, cannot free up unit to repair. Customer will have unit made accessible,then call back. ; O-emld tckt"

"Arrived on site to test unit for not dispensing ice. Tested unit found when activating ice dispenser after dropping 1-2 cubes the container mechanism will seize up. Crushed ice wont dispense at all. Replaced ice container (WPW10558423) and tested unit, unit now dispenses ice properly, cubes and crushed. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for no ice production. Customer stated after new ice makers were installed, it would make 1-2 trays of ice and then production would cease. Took temperature in the ice container drawer, temp reads 0?. Ice maker cycles properly. When running test 97 valve energized but ice maker did not get filled. Took resistance on the fill tube heater, both read 40ohms. Contacted techline to document SR#7739696893, per techline will need to order valve for return visit. Also recommend replacing fill tube heater and UI as precautionary. Ordering parts, no parts installed, rescheduled for 08/16.; ordrng 1 W11233375 (Valve) and 1 W11235091 (Filter assembly) and 1 WP2300868 (Fitting)"

WDT750SAKZ2 Arrived on site to replace ordered part. Proceeded to replace W11579565 spray arm. Ran unit in diagnostics and found no stored errors and overall checkup passed. Unit is functioning as designed. No water leaks detected at this time.

"Arrived on site for oven not lighting properly. Removed oven floor, confirmed speak is weak, gas slow to light out of burner. Needs igniter. And burner. Reset for fri am. ; ordrng 1 W10764654 (Bake burner) and 1 WPW10324262 (Igniter)"

Arrived onsite for refrigerator not cooling right. Found the fc evaporator completely frosted over. I defrosted the evaporator. Found the motor harness open to the defrost heater. Checked the defrost heater and found it good. Replaced the evaporator motor. Unit is now operating as designed. No leaks present at time of service. Call complete. INSTALLED W11032800 motor.

"Arrived on site with new parts. Removed and replaced cabinet. Replaced rotor, suspension. Verified operation. Call complete."

Arrived on site for washer showing f9e1. Does not reset. Will not start. Water in tub. Also found. F8E6. Cleared and ran test. Unit went through until drain. Verified control sending 126 LtBl-Bk. Unplugged and removed connector. Read open from board. At pump getting 22.3 ohms. Wire harness bad.reset for thurs Pm. ; ordrng 1 W11643701 (Harness)

"Arrived on site for dispenser leaking rinse aid. Also leaking from vent section. Removed door panel. Confirmed evidence of leak from vent and dispenser. Replaced vent, dispenser, and deflector. Cleared F10e2 code. Verified operation. Call complete. W11412300, W11545290, W11649995"

Arrived on site to test unit for lid not locking. Found latch not engaging. Replaced strike(W11457841) and latch(W11700916). Unit is now working as designed. No leaks detected. Job complete.

Arrived on site for cooktop moving on counter top. On inspection the oven is Installed right below the cooktop and has to be removedto workon cooktop. Ordering the brackets and screws. Office to reschedule when part arrives. ; ordrng 2 WP3801F935-51 (Bracket)s and 2 WP7101P062-60 (Screws)s

Arrived on site for oven en with gap on door. O. Inspection I can not find gap on the door. Heated unit up to see if there was any heat escaping out the door. Found no heat escaping from the door. Heated the unit ton350?with no heat was escaping drom the unit.The oven is operating as designed and no parts were installed during service.

Arrived on site for dryer not working. On inspection found that the L1 of the power cord was shorting out on the terminal block cover. Repaired the L1 and replaced the terminal block. Tested the unit and found no error message on the unit and I heated the unit for 10 minutes. The dryer is operating as designed. 279320

Arrived on site for dishwasher not drying dishes. On inspection found that np Rinse Aid was being used. Informed customer that Rinse Aid is needed to help dry the dishes. Tested the heating element and it was 6.7 amps during test cycle. Heating element is white due to the use to much soap. Informed customer on how to clean the element due to over soap. No parts installed during service.

Arrived on site for clock losing time. On inspection the the clock was 20 minutes head. Saw that the wifi was started but the installation was never completed. Informed customer that the issue is IOS update issue. Customer wants the UI changed out because it has fixed the neighbors unit. Explain that a update would fix it to. I Installed a new UI and gave customer WP wifi # TO call of they have any issues. The oven is operating as designed W11616680

"Arrived on site to follow up on range not heating correctly. Customer clarified that they tried to bake on 400, but unit stuck at 350 on display and never finished preheat. I tested and found no error codes present. I ran a bake cycle set to 400. I found unit was heating, but the light kept coming on and off at random. Replaced control to resolve both issues. Retested and verified a proper preheat and light working properly. Parts used - W11536793."

Arrived on site to replace dispenser due to having a broken door. Homeowner moved in and found no door was on their dispenser. Replaced dispenser assembly and tested. Verified proper operation. Parts used - W11705151.

"Arrived on site to diagnose cooktop with orange flames. Examined unit and tested. On original test I could not duplicate any orange flames, flames were pretty average. I changed out the regulator since flames were all a little weak. I also advised on common causes of orange flames and contamination. At this time unit working as designed with proper flames. Parts used - W11087445."

"Arrived on site to diagnose noisy refrigerator. Customer showed me a video of a loud buzzing sound that would go on for a very long time. Checked evap fan and found nothing abnormal with the fan. I heard the noise faintly at first, but traced it to the condenser fan. I adjusted the level of the unit and this stopped the vibration coming from the condenser fan. The noise is the condenser vibrating on the cover underneath when condenser fan is on. After leveling I couldn't get the noise to return, with fan running. Unit now working as designed. No parts used. Repair completed."

"Arrived on site to diagnose washer that is not progressing in cycle, just fills and empties. I tested the unit and confirmed unit is not agitating. I checked errors and found F1E1 for control failure, and also pressure system fault. Replaced control and retested. Verified unit fills properly and does continue on in the cycle. I did notice the pressure hose was a little folded where it meets the control and I straightened it out. If any pressure issues return we can replaced the harness / pressure tube. Repair completed. Parts used - W11607637."

Arrived on site to diagnose range not heating. On arrival customer told me someone else had already come and serviced unit. No repairs needed or rendered. Call completed.

"MVW4505MW1 Arrived on site for unit not running. Upon arrival, enter diagnostics and found F8E6 water hazard and F9E1 long drain. Cleared codes. Proceeded to inspect bottom of harness and found drain harness severed (picture attached). Ordering W11643701 lower harness. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11643701 (Lower harness)"

"WRS315SDHZ04 Arrived on site for unit not cooling. Upon arrival, all mechanical parts running but no frost pattern on the evaporator coil. No dye present on both coils and all joints. Attached gauges and found 0 psi on low side and 250 on high side. Called techline and spoke with Drew SR# 7739694077 and advised to go back on site with another UV drier. Before installing any parts, call back onsite again to document. Techline had training meeting so was not able to perform onsite documentation. Weighing call for 2 hours. 134a sealed system repair. Ordering W11506635 access valve, Wpw10143759 UV drier, W10507884 compressor and WP2188823 evaporator. No water leaks present at this time. Office to reschedule ; ordrng 1 W11506635 (Access valve) and 1 Wpw10143759 (UV drier) and 1 2hour134a (2 hour 134a) and 1 Nitrogen (Nitrogen) and 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator)"

"Arrived on site for water not dispensing. Tested dispenser can hear valve energized,removed line connection water in tube,diagnosed a defective water valve. Replaced water valve in fresh food compartment,tested water dispenser water dispensing as designed. Used w11482383"

"MVW7232HW0 Arrived on site to replace ordered parts. Proceeded to replace W11449841 gear case, W10734521 slider and W10754448 clutch. Ran unit in diagnostics and now unit is functioning as designed. No water leaks detected at this time."

"Arrived on site. Installed new door,found door shifting to the right towards hinge,door out of alignment to cabinet,attempted to adjust unsuccessful took pictures uploading pictures,sent pictures to tech support per tech support to try replacing hinges if same issues pictures will need to be taken of hinges,hinge screw holes to cabinet and sent to tech support. Used w11346787SR#7739693563; ordrng 1 W11176752 (Top hinge) and 1 W11176753 (Lower hinge)"

"jbrfr30igx10 Arrived on site for unit not working. Upon arrival, customer stated unit works and cools but the water dispenser will not work. Upon arrival, water dispenser is working. Tested on multiple occasions. Entered diagnostics and found thermistors are within range and all other components activations are responding. Called techline and spoke with Aaron SR# 7739689754 and stated no recommendations. As a pre caution, I entered diagnostics and set it to Basic Mode for the defrost cycle to prevent reservior freezing. Proceeded to inspect seal and found top left corner of door not sealing to unit. Door needs to be adjusted. Office to reschedule with 2nd man. ; O-emld tckt"

"Apt 164Arrived on site for unit shutting off or not starting . Ran diagnostics after powering off . 6-1, 6-2 errors . Found stuck key pad in ui test mode . Replaced ui and control W11565024, W11378949 . Reran diagnostics, and tried other cycles . All checked normal. No lint build up . Job complete"

"Arrived on site for loads smelly after wash . Ran diagnostics. No error codes . Passed test washes . Filling and draining properly . Drain hose installed properly . Couldnt duplicate and errors . Instructed on load selection,soap use ,keeping door open . No water leak ps detected. No parts installed . Job complete"

Apt 11305Arrived on site for water leaking behind icemaker . Found icemaker over flowing and one large cube . Large ice build under icemaker . Replaced valve W11645245. Removed ice build up . Replaced ice maker W11700250. Ran harvest test . IM harvesting and filled properly. No leaks detected at time of service . Job completed

Arrived on site for light out in fresh food section . Ran 74 test . All checked normal. Did power reset . Led is not lighting up. Ordering light assembly and trim . Call to set return . No parts installed . ; ordrng 1 W11032353 (Cover) and 1 W11048980 (Assembly lamp) and 1 W11032355 (Cover trim)

"Arrived on site ,replaced suspension rods W10780045 . Ran diagnostics and found unit is not spinning . Found broken drill bit in propeller. Removed obstruction. Reran calibration and test wash . All checked normal. No water leaks detected at time of service. Job complete"

Arrived onsite for a refrigerator thats leaking water the RC. I found the evaporator overflow pan iced over causing the issue. I found the coils clear. I found the RC door gasket at the lower hinge not sealing and a huge gap. I straightened out the gasket and cleared the drip pan and hoe. All other functions are working as designed. Call complete. NO PARTS INSTALLED.

Arrived onsite for a dryer that turns on but will not tumble. I found the motor humming with good voltage to it but it would not start by itself. I found if the drum was spun by hand it would tumble. The motor needs to be replaced. Ordering W11126010 motor & WP697772 blower wheel. RS for Thu 8/15.; ordrng 1 W11126010 (Motor) and 1 WP697772 (Blower wheel)

Arrived onsite for oven with damaged glass doors. Upon arrival I found the outer glass door to be shattered and inner door still intact. I replaced the outer glass door and vacuumed all glass debris. Unit is now functioning as designed. Call complete. INSTALLED WPW10634271 GLASS DOOR.

"Arrived onsite for a washer with the basket slipping to possibly replace the hub. I was able to pull the wash plate but the inner shaft from the gear case came out with it. I started disconnecting everything to replace the gear case but I could not get the gear case to separate from the basket. It moved about an 1 1/2 and stopped. The tub, basket, filter, and screw will also have to be ordered and replaced. I left the hub screws and the gearcase screws in a baggie inside the machine along with the old hub and wash plate. Ordering W10752719 basket, W11219115 tub, W11568797 filter, & WP8533928 filter screw. Office to RS. NO PARTS INSTALLED.; ordrng 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 WP8533928 (Filter screw)"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I confirmed no water in the mold and the fill tube was frozen causing the issue. I replaced the fill tube heater. I did find a burned spot in the old heater causing it to be open and not work. I found the icemaker filling properly now. I replaced the FC rails that were preventing the door from closing properly. When the rails were removed the door switch actuator fell off. The switch will need to be replaced. Ordering W11396033 switch. RS for Mon 8/19/2024 per the customers request. INSTALLED W11668671 FZ DOOR BRACKET SET & W11087201 FILL HEATER.; ordrng 1 W11396033 (Switch)

Arrived on site to install triple valve diagnosed by previous technician. Replaced triple valve and found no improvement in flow. I examined the ice and found small cubes. I moved the unit out to check the isolation valve and found the supply line was folded. Straight line and added some zip ties to keep it from kinking again. Tested flow and found flow within spec. Unit working as designed. Parts used - W11495416.

WED5605MW0 Arrived to inspect no heat. I verified the issue and found the high limit open. I installed both components from the MFG supplied kit and tested. I advised the customer about venting restrictions. Operational test good.

WRS315SDHZ08 Arrived to install previously diagnosed and ordered parts. I installed both doors and found the FC door had been incorrectly molded during manufacturing and the upper part of the liner would contact the cabinet liner. Office to order FC door and contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 LW11255360 (FC Door)

"KUIX535HPS00 Arrived to inspect noise. I found the machine in customer mode and nearly full within the bin, being partway through production of a slab. Watching the completion of the slab, I found the unit operated as designed and generated normal sounds of production and harvest. I advised the customer the sounds heard were normal for this type of machine and that they were not cause for concern. Operational test good, no leaks observed during service."

WTW4855HW3 Arrived to inspect non-completion. Service test mode had F0E5 as the only stored error code and I cleared for testing. I found no issues with the lower gear case area and associated parts and inspected the wash plate. There was a slight amount of debris within the inner driveshaft area and I removed. I recalibrated and tested and the machine operated as expected. No leaks observed during service.

#4305 Arrived on site and replaced previously diagnosed harness(W11643701). Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for no power. Upon arrival customer stated breaker was tripped while unit was not in use. He tried to reset but still no power. Checked breaker and found it tripped, reset breaker twice, unit has power. Ran a cycle, unit is heating properly. Inspected unit found no loose connections, no pinched or broken wires and no evidence of a short. All indications point to a breaker issue. Advised customer to contact builder so builder can replace the breaker due to nuisance tripping. At this time unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for front right burner not igniting. Upon arrival found the front right burner head is not fully seated. Burner head is in the wrong spot, swapped the two front burner heads, now it is seating properly. Tested ignition, all burners are now igniting properly and unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived onsite for repeat acu processing failure indefinitely and called techline not onsite due to time constraint and was advised on following service pointer w11676474 and provided sr# 7739694120; schdld next appmnt for 8/15 THU !

Arrived onsite and found unit operating with ongoing sudsing issue. Cleared suds with cooking oil reactant. Advised customer on product use and maintenance procedures to prevent overflow leaking all checks good. No leaks observed at time of service. Also secured proper hi loop to prevent backflow overflow.

"Arrived on site for freezer Icemaker not working, customer used a heat gun on the icemaker and it started working again. Also water not as strong as before. Removed icemaker and found evidence of coated being lost. Ice wont slide. Replaced icemaker and triple valve. Verified operation. Call complete. W11495416, W10886939"

Arrived on site with new console for time being off. Replaced console. Verified operation. Call complete. W11670543

Gate #0606. Arrived on site for unit not making ice. Bucket is full. Customer says door was damaged be used last tech didnt level it. Removed from wall. Found floor is not leveled. Icemachine not set up to be pushed back all the way. Must leave door section out. Replaced external pump. Verified operation. Ordering door. Office will call. ; ordrng 1 W11346787 (Door) and 1 W11367891 (Door wrap)

Arrived onsite and found unit not heating brand new install. Found outlet not mounted to the wall and 86 volts across l1 and l2 in standby. Advised that the power supply needed to be correct for the dryer to work properly.

"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker failure, ice fan failure and hv control failures, I removed and replaced all three parts and tested the ice maker in tests 56, 57, and 59. Tested the ice fan in tests 36 & 59. Unit is operating as designed. No water leaks observed during service, job completed. W11658802, WPW10675033, W10846539"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that water has been spraying out from the top of the FC door. I found wet and dry water streaks on the front of the FC door (photo) and no ice being made. There are no water lines at the FC door hinge and I suspect the ice maker fill tube is damaged inside the door as theres no water/ice in the ice maker tray (photo). I tested the ice maker and fill tube and when the water was supposed to dispense into the tray, water began to flow from the top of the FC door between the plastic liner and outer casing (photo). I contacted techline and spoke to Robert. I advised of the complaint and my findings and was advised to order the FC door and provided SR#7739694162. I am ordering the left FC door and office to schedule return service due to the availability of the part. No parts installed and ice maker turned off for safety.; ordrng 1 LW11026425 (Left FC door)"

"Arrived on site to inspect dishwasher door falling down. Upon further inspection, I tested the unit and found the door falls open. I pulled the unit out to expose the hinges and found the right hinge spring broken. I removed and replaced the right hinge assembly and retested. Unit is operating as designed with no error codes. W11712996"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, access valve and drier. I evacuated the system then cleared the system with Nitrogen. Removed and replaced the mentioned parts and vacuumed the system down to -30/0psi. Installed 53g of R600 refrigerant and monitored the unit. While testing, I found the FC evaporator fan rattling/vibrating. I gained access to the fan and found the defrost bimetal in the incorrect placing on the evaporator and corrected. Also found the evap,cover vibrating against the system tubing. Evaporator has a good frost pattern. I adjusted the suction line and cap tube and reassembled the FC section and tested. Unit is operating as designed. I recommended the customer allow the unit to cool for 24 hours before placing items back inside. No water leaks observed during service, job completed. W11506635, WPW10143759, w11557425"

Arrived onsite and found unit never entering defrost on its own. Ordering control to repair. Verified heater harness is correct and connected. ; ordrng 1 W11546609 (Control)

"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I tested the ice dispenser and the motor failed to come on. I gained access to the dispenser motor and jumped the ice maker with my jumper wire (ice box cover switch) and retested and it came on. I tested the ice box switch and it is good. I inspected the connectors and they were good. I removed the toeplate to gain access to the harness at the bottom left hinge and inspected the harness and found it good. When I touched the UI harness connector, the UI turned off and came back on. I found the wires in the harness are crimped (photo) and possible broken inside causing intermittent connections. I tested the connections several times and the ice dispenser was intermittent as well. Each time I touched the connections, the UI would chime as if it were turned off and then back on. I attempted to adjust the connections/harness and the unit continued to operate intermittently. I am ordering the left FC door and CNOTE-AUTHORIZATION and office to schedule return service. No water leaks observed during service. No parts installed.; ordrng 1 LW11202405 (Left FC door) and 1 CNOTE (AUTHORIZATION FOR DOOR)"

Arrived on site for a dryer that will not start a cycle. Inspected unit and work area. The customer advise that Rent-A-Center had given them a loaner dryer and that the dryer was outside on the back patio. I went ahead and took a photo of the model and serial information and found the door switch had been broken causing the issue. I replaced the door switch but was unable to test the unit due to the unit being outside. The customer stated that Rent-A-Center would be coming by tomorrow to return the rental and install the old dryer. Advise the customer that the unit should be working. An operating as designed. Call complete. WPW10237959

"Arrived on site for a range that has no power. Inspected unit and work area. I did confirm the customers complaint upon entry. The customer advised they had just tried to use their oven for the first time and that whole unit turned off and they have not been able to get it turned back on. Ask the customer if they had tried resetting the breaker and advise that they tried checking all the breakers in the garage, but could not find any breakers that I tripped. I walked outside and checked the 240 V breakers and found the range head tripped. Per whirl pools recommendations, they have been advising to replace both the bake and broil elements for repair. Ordering both parts in the office. Will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W10856603 (Broil element) and 1 W11182108 (Bake element)"

"Arrived on site for a refrigerator that is making abnormal noises during operation. Inspected unit and work area. I did confirm the customers complaint and found what sounded like the evaporator fan hitting ice. I gained access to the evaporator fan area and found ice buildup on the evaporator fan assembly from water that was leaking down from the fill tube. I also found that the evaporator fan retainer and fan blade were damaged. I called Whirlpool Techline and spoke to Adrian SR# 7739689099. He advised that the fix for this is a fill tube extension (WP2174755) and to replace the other damaged parts. Ordering the evaporator fan retainer, grommet, blade, and fill tube extension for repair. Ordering parts in the office will need to contact the customer about a return date due to limited parts availability. ; ordrng 1 W11700295 (Retainer) and 1 WP2169142 (Fan blade) and 1 WP2176759 (Fan grommet) and 1 WP2174755 (Fill tube extension)"

"Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. The customer advised that since the last repair, the unit has not cool at all in the refrigerator section. He advised that he went ahead and defrost the unit completely prior to todays service. I turned the unit on and found the compressor and condenser fan is running but the evaporator fan not running. I gained access to the evaporator fan and found no ice buildup. I ran the unit into diagnostics and attempted to run the evaporator fan test. I found the evaporator fan would not run. I replaced the evaporator fan and tested the unit. I found the unit working and operating as designed. Call complete. WPW10464673."

"Arrived onsite for unit not heating. Inspected and found magnetron buzzing loudly and breakdown in high voltage circuit. Disassembled and replaced high voltage system. Replaced magnetron, capacitor and diode. Tested and unit is now functioning properly. Job complete . Used w10850446, w11256462 and w10754299"

Arrived on site to install previously diagnosed and ordered part per previous tech. Formed and installed RC gasket ensuring a proper seal. Unit is operating as designed. No water leaks observed during service. W10830162

"Arrived on site to install previously ordered parts. Replaced main control W11355232 and during replacement of ui, found that 2 ui are needed. Replaced left side ui W11492275. Test unit and right side small oven operated. Need to order right side ui and replace previous order ed manifolds. Office to reschedule ; ordrng 1 W11492275 (Right side ui)"

Arrived on site to install previously ordered part. Upon replacement found incorrect part was sent. Ordering dual valve and filter head. Office to reschedule ; ordrng 1 WPW10238100 (Dual valve) and 1 W10844267 (Housing)

Arrived on site to inspect dishwater not starting cycle or draining. Upon further inspection placed unit into diagnostics and observed it would not enter diagnostics after closing door. I gained access to the door latch and found the the switch was not secured to assembly. I secured the switch in the right position and retested the unit and the unit is working as designed. No water leaks observed during service. No parts installed.

Arrived on site to inspect dryer not powering on. Upon further inspection gained access or the terminal block to check voltage and found that the neutral wire was missing a screw and was not connected. Installed terminal block. Tested dryer and unit is operating as designed. 279320

Arrived on site for burneres not lighting correctly . Customer was concerned that all burners are sparking at same time . As well as delay on ovens igniting . Explained sparking is normal on burners and this oven has glow igniters instead of spark igniter and that igniters do have to reach certain temperature before igniting . Stove top burners and oven are igniting properly. No erros in diagnostics found . No gas leaks detected. No parts installed . Job complete

Arrived onsite for a range displaying an F1E2 error. I verified the error and made sure correct voltage was at the control and all connections were good. I replaced the control and tested the oven. All is working as designed. Call complete. INSTALLED W11620481 CONTROL.

"Arrived on site to inspected dishwasher no washing properly. Upon further inspection, placed the unit into diagnostic and found error F4E3 (motor not running). Verified this by running a test. The motor is receiving proper voltage but not running. I replaced the motor and ran a test cycle. Unit is operating as designed. Not leaks observed during service. W11025157"

"Arrived onsite for no or partial display. Tested and found software glitch not a lcd of screen issue. Found unit not connected to any network and could not download latest updates. Power cycled unit to clear glitch. Then assisted customer in connecting network. Unit is now connected and functioning properly. Notified customer that when unit is not connected to WiFi or can update, it can cause system to glitch. Customer will make sure unit stays connected. Job complete"

Arrived onsite for unit console coming apart. Found console membrane separating not allowing buttons to function. Replaced console. Tested and unit is now functioning properly. Job complete . Used W11660284