"Arrived on site to test unit for multiple lights not working, tested unit found 5 lights bout in random spots, replaced all lights with new upgraded version per service pointer W11606409 Rev G, u it is now running as designed, job complete"

"Arrived on site for no ice and unit unable to be rolled out. Found a defective roller assembly,replaced roller assembly removed ice container found ice jammed between shut off arm and housing,removed obstruction icemaker ran through a harvest and filled with water. ; used 1 Wpw10515763 (Roller cab) from stock"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised the unit has been intermittently cooling, but generally is not holding their food. Advised that makes a buzzing sound and then it will make a clicking sound which they read online indicates an issue with the compressor. Found the unit not cooling upon entry. Ran unit through diagnostics and was able to get the compressor to kick on. Found the unit over-amping, and would shut off within 5 to 10 seconds. I swapped out the start device on it to see if that would fix the issue. Found the unit still over-amping indicating a faulty compressor. Ordering All sealed system components and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11557425 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier)"

"Arrived on site to test unit for water not draining, tested unit found loose connection on drain pump and water lines reversed,secured and installed water lines properly, tested, unit is now running as designed, job completed"

"Arrived on site to test unit for range seal gasket damage, tested unit found cook top is missing some silicone in the front corner, ordering cooktop office to reschedule ; ordrng 1 W11178791 (Cook top)"

Arrived on site to install previously ordered part. Replaced basket. Calibrated unit. Test unit and is now spinning. Correctly. Unit is operas designed. No leaks present at this time. Job complete

Arrived onsite for washer making a squealing noise. On inspection found the basket was lose. I ran the unit in diagnostics mode and it squealed during spin cycle.pulled the agitator and the basket nut was lose. Tighten the nut up and retested. The unit is operating as designed and no water detected during service. This falls under the 1 year Appliance Express warranty.

"KSGG700ESS3 Arrived to inspect error and unit not completing heating. I found F2E1 as the only stored error code and cleared for testing. The unit operated as designed and cycled the burner on and off. Further inspection revealed the ignition wire for the spark ignition system, was misrouted over the back of the left drawer slide, creating a pinch zone for the wire. I corrected the routing and watched several more heating cycles and the unit operated without fail. I advised the customer of my findings and they will contact us if issues persist. Operational test good, no gas leaks detected during service."

"Arrived on site for no ice. Replaced the compressor,evaporator and drier,while sealed system was exposed ran compressor test good frost pattern on evaporator,reassembled unit checked all hose ran diagnostics all test passed no leaks at tubing or connections ran compressor test again good frost pattern unit working as designed. No charge due to previous repair attempted."

"Arrived on site to test unit for handle issues, tested unit found it damaged and left side extremely loose, attempted to tighten but screw is stripped, replaced handle and tested, unit is now running as designed, job complete"

"MHW6630HC3 Arrived to inspect water issue. Upon entering service test mode, I found F8E1, F0E2 and F5E2 stored in error code memory and cleared for testing. I found the 1st stage of the cold valve would not fill and made an irregular noise. I removed and replaced the valve and tested. The unit resumed normal operation. I advised the customer on detergent use, as there were laundry pods in the vicinity and recommended less detergent, due to the error codes that were found within the service mode. No leaks observed during service."

Arrived onsite for dishwasher with error code F8E4. On inspection found water in the overflow tray. I looked at the gasket and the gasket is flattened out in the corner letting water run down the side and into the tray. Installed new gasket on to unit and ran diagnostics cycle. No water leaks detected during service.

Arrived on site for not tumbling. Upon arrival. Inspected unit and is not tumbling and motor making odd sound. Removed panels to inspect motor and wheel. Found motor shaft has broken and wheel has fallen off. Uploaded picture on SDNeed to replace motor and blower wheel. Ordering motor and wheel. Office to reschedule ; ordrng 1 279811 (Motor) and 1 WP697772 (Wheel)

"Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit and placed my tester inside the unit while testing and found the unit not heating and making a loud humming noise. I removed the unit from the wall and gained access to the magnetron, capacitor and diode and tested. I found the components had failed. I removed and replaced the mentioned parts and retested and unit is operating as designed. I reassembled the unit and placed back on the wall and retested and it continued to operate as designed. Job completed."

"Arrived on site for not operating and makes noise. And shakes a lot. Upon arrival, ran diagnostics and got error code F7-E1 basket speed fault. Ran manual test. Can here motor energize but not turn basket. Raised unit to inspect lower components. Found belt shield fell off gearcase. And cam has dropped again per previous visit. Need to replace cam. Replace cam and test unit by running a normal cycle with laundry. Unit is banging violently. Found lots of holes in basket are not pierced. Need to replace basket. Ordering basket, belt , shield and shield screws. Office to reschedule ; ordrng 1 W11611297 (Belt) and 2 W11573574 (Screw)s and 1 W11409708 (Shield) and 1 W11172199 (Basket)"

Arrived on site to install previously ordered parts. Replaced FC door and badge. Used heat gun to for gasket. Job complete

"Arrived on site to diagnose dryer running but not turning drum. Tested unit and found motor runs but belt isn't connected. Diassembled unit and found the belt nut on the motor broken off. Replaced motor, belt and tensioner. Reassembled and tested. Verified unit working as designed. Repair completed."

"Arrived on site to inspect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and the control panel failed to respond. I tested the outlet and found no power. I checked the breaker and found it to be a GFCI breaker and it was turned on. As I went to check the disposal outlet for power, I found the disposal and dishwasher both have switches under the sink and they were both turned off. I turned the dishwasher on and tested and unit is operating as designed. No water leaks observed during service, job completed."

"1036Arrived on site for unit shutting itself off and water in bin. Diagnosed a defective external drain pump,removed defective pump installed new pump ran water through tubing and pump water drained no leaks at connections or tubing unit working as designed."

"Arrived on site to follow up on dryer that is not starting. Ran unit and found the dryer starting with no issues. Resident said it had issues starting once, and no issues afterwards. No repair needed. Repair completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the door latch assembly and tested. Before testing, I placed the unit in diagnostics and checked error codes and found F5E1-door latch. I cleared the code and continued with testing and the unit is operating as designed."

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

"Arrived on site to install previously diagnosed and ordered part. Due to the damper being damaged, I removed and replaced the damper and re-sealed the vent cover and tested. Unit is operating as designed and venting as designed. Job completed."

Arrived onsite for dishwasher leaking. On inspection found water in the overflow tray. I found the gasket had flattened out on the inner door and allowing the water to leak down the side into the tray. Replaced the gasket and ran the diagnostic cycle and no water leaks detected during service.

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel fascia being damaged, I removed and replaced the fascia and tested. Unit is operating as designed. No lint observed during service, job completed."

"KRFF507HPS04 Arrived to install previously diagnosed and ordered parts. I evacuated the system and then removed and replaced the compressor, service port and dye drier. After vacuuming the system and allowing it to sit for an additional 15 minutes, I charged with the MFG recommended charge and tested. The unit started cooling as designed. No leaks observed during service."

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics showing error code F8E4 & F9E2. I cleared the codes and continued with testing. While testing, I removed the float switch from the drain pan and found water with detergent in the pan. Cleaned the pan and placed it back in place. The unit operated as designed. I found the left side upper corner of the tub/door gasket was pushed inward when it should have been pulled out when the door was opened. I found dry water spots along the inner door panel where it seals at the gasket. I removed and replaced the float switch and tub/door gasket and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived onsite for washer making noise. Found no stored errors. Inspected underneath and found oil. Removed dream. Replaced gear assembly, cam and suspension. Calibrated washer. Verified operation. Call complete."

"Arrived on site for leaking water. Upon arrival, test unit and found leaking fro owi sensor. Found owi is not correctly installed. Reinstalled owi sensor correctly. Test unit and is operates as designed. No leaks present at this time. Job complete"

Arrived on site to inspect bottom mount refrigerator freezer not cooling. I found the FC at 22 degrees and the RC at 36. I removed the evaporator cover and found no frost on the FC evaporator. There is frost on the feed line only indicating a Bad compressor. I am ordering the compressor and evaporators to resolve. Office to order parts and schedule service. ; ordrng 1 W11592010 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (UV drier) and 1 W11099748 (FC evap) and 1 W11291123 (RC evap) and 1 2HOURS (2HOURS)

"Arrived on site to test unit for not advancing properly, tested unit found rotor missing retaining screw causing rotor to grind and damage interlocking teeth, everything covered in oil do to failed gearbox, will need to replace gear case, rotor, clutch, slider and control as precautionary to fix issue, ordering parts rescheduled for 11/28; ordrng 1 W11449841 (Gear case) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor)"

"Arrived on site with new parts, removed icemaker, removed and installed new fill tube properly around tube. Replaced water valve. Verified operation. Call complete."

Arrived on site for washer needing previously diagnosed harness. Upon arrival found f7e6 in diagnostics and replaced lower harness and capacitor. Tested unit and found it working as designed with no leaks. Call complete

Arrived onsite for a washer that is not draining the clothes out in the whites cycle. I found spin turned off when set to the whites cycle. I went over the cycle selections and option selections for the cycles with the customer and explained the machine would default to how ever they have it set when started. I explained that if they want anything different then they would have to change it before selecting start. The machine is working as designed. There were no water leaks present at the time of service. Call complete.

"Arrived on site to test unit for noise, tested unit found when exhaust fan is activated the damper opens and make a tap, pulled unit down and showed customer the issue and that it is normal, unit is running as designed, job complete"

Arrived on site to test unit for start button not responding. Replaced ui test unit and unit test good job complete.

On arrival verified complaint of incomplete combustion. Replaced burner tube from prior diag and adjusted air chute for proper combustion. Tested unit and flames are all blue. No gas leak detected during service. Job complete operational test good

"On arrival verified complaint of squeak. Same as last time but worse. It squeaks during agitate. Confirmed belt is Stretched again. Called TL Andrew 7737823946 was advised to replace the belt splutch, and lubricate the suspensions caps at top between the two plastic pieces. TL believes the pulley maybe at an angle causing slippage. Recommend replacing the motor as well for the other half of the pulley. Ordering lubricant and belt. ; ordrng 1 Wpw542638 (Lubricant) and 1 WPW10006384 (Belt)"

"Arrived on site to diagnose refrigerator freezing items in the RC. Customer said that on several occasions they had several items freeze on the RC shelves. I examined the unit and found unit had a lot of items in it, and a lot of items pushed to the back liner. I advised customer on the airflow path and function of the unit and that those channels have to be kept free and open for air to properly circulate. This should resolve freezing issues. Call complete."

"Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that during one wash load, the unit seem to leak enough water to leave water on the floor about 6 feet long. They advised that they have been using it since and the unit has seemingly stopped leaking. I checked underneath the washer and did not find any signs of water residue except on the back panel. Check behind the washer and found the hot water hose leaking slightly causing a drip every minute to two minutes. I checked the control area and valve housing and found no water residue on top of the housing. Ran the unit through a diagnostic cycle. Found the unit working and operating as designed. When the unit went to drain, I found the standpipe sounding like it was slowly backing up, potentially causing an issue with an overflow on heavy loads. Checked the tub for any signs of cracks or damage. Found no damage done to the tub at all. Tested the unit several more times to try to get the unit to leak and checked underneath the washer again. Did not find any leaks present during operation besides the hot water hose. I showed the customer the leak from the hose and the customer advised that he used the old hoses off the old washer. I explained to him that it appeared that the rubber gasket inside of the hose was worn causing the leak. I also explained to him about his standpipe and showed him what it was doing. The customer is going to buy himself new hoses and the unit is working as designed. Call complete."

Arrived on site to test unit for left front flame not even. Adjusted flame test unit and unit test good. Unit not secured to counter. Advised customer to get builder to get unit secured job complete.

"Arrived onsite for a refrigerator that is not making ice.. upon arrival I found the ice maker in the on position but yet the motor would not advance/cycle/harvest. I checked that the unit had water coming to it from the tap and it did. I am ordering the Ice Maker Assembly (ECKMFEZ2) *Also order part 8003RP (Water Inlet Kit)* and Levine it to the office to reschedule as we need to get authorization; ordrng 1 W11517113 (Ice Maker Assembly (ECKMFEZ2) *Also order part 8003RP (Water Inlet Kit)*) and 1 8003RP (Kit, Water Inlet)"

Arrived onsite for oven/MW not working. On inspection the UI is not on. When you open the oven or the MW the lights come on. I installed a new main control board and the ui came on for about 2 minutes and then went blank again. Ordering a ui W11598176. Office to reschedule when part arrives. ; ordrng 1 W11598176 (Ui)

Arrived on site for dishwasher not cleaning dishes properly. Upi. Arrival found f4e3 in diagnostics. Found motor getting power but not turning on. Replaced motor and tested unit. Found dishwasher king as designed with no leaks. Call complete

Arrived on site for wall oven not allowing lower oven to turn on and console not showing proper selection when buttons were activated. Found no errors in diag and replaced console. Reassembled and tested unit and found wall oven working as designed call complete

Arrived on site to test unit for lights not working. Test unit and found wire had come off control board. Will need new control board. Rescheduled for 11/28 ; ordrng 1 W10851619 (Control board)

Arrived on site to install previously diagnosed and ordered parts. I installed the bezel and tested. The unit now operates as designed. No leaks observed during service.

Arrived onsite for customer with black grease spots showing up on white and lighter clothing. Large oily staining on back drum inside support panel. See pic. Advised customer that there is no known circumstance of degrading dryer material or washer material causing oil deposits. Advised that certain items being washed could cause the oil deposits and staining. Provided instruct on design and possible solutions. Back panel may be able to be cleaned to restore function. Cosmetic under normal warranty guidelines.

"Arrived on site for range tripping the breaker when preheating oven. Removed back panel. Bake element=13 ohms, convection heater= 16 ohms, broil= 16 ohms. No shorts. Amp draw is 13-15 amps. Found power was lost oven changed from bake to broil. Replaced control board. Verified operation. Call complete.Advised customer if problem continues to have breaker replaced."

On arrival verified complaint of not heating. When attempting to remove gas line saw the threaded end of the gas valve was different to the one I had. Found incorrect gas valve ordered. Correct part number is W11652257 rescheduled for 11/27 customer requesting sooner service.; ordrng 1 W11652257 (Gas valve)

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the drain hose and installed it properly. I ran a test cycle and found the unit now operates as designed. No leaks observed during service.

"Arrived on site to test unit for condensation on doors, tested unit found cracked right RC door gasket and mullion accumulating a lot of condensation, removed mullion and found a broken wire, will need to replace gasket and mullion, ordered parts rescheduled for 11/28; ordrng 1 W11455378 (Rail mullion)"

"Arrived on site for top of unit got really hot and did not turn back on. Upon arrival, test polarity and is good. Push to start is not responding. Removed back panel for inspection. Found OL at thermal fuse. Used mini breaker to test unit. Unit now powers on. Found unit is not heat cycling. Need to replace cycling thermostat and thermal fuse. Ordering fuse and thermostat along with timer to have on hand. Office to reschedule ; ordrng 1 WP3392519 (Thermal fuse) and 1 WP3387134 (Cycling thermostat) and 1 WPW10185982 (Timer)"

Arrived on site to test unit for unit not heating. Test unit and found heating element heating correctly. Advised customer to use rinse aid and that due to plastic tub unit doesnt get as hot job complete.

"Arrived on site to test unit for knob issues, tested unit found broken knob and stripped timer, replaced per SP W11693378 - Special Project S15110 and tested, unit is now running as designed, job complete"

"Arrived on site to test unit for low ice production, tested unit found E5 error code on the ice maker, ran test cycle 45 and no water can in and valves making a loud noise, replaced valve and fill tube heater, applied perma gum around heater for better insulation, advised customer to monitor, if issue persists, call use back and ice maker will need to be replaced, at this time job complete"

"Arrived on site for washer making noise again, inspected and found unit spinning properly. Did hear noise as it started. Inspected underneath and found plastic from gearcase and cam flaking off. Replaced cam and gearcase. Calibrated machine. Verified operation. Call complete.called Techline. Sr # 7737824292"

"Arrived on site for makes lots of noise during spin. Upon arrival test unit with load. During spin, getting a loud clicking sound. Inspected unit and all components look good. Contacted service management for assistance. After series of test. It is determined that the bearings are bad and need to replace tub assembly along with shock absorbers, stator, and rotor. Ordering rear panel,tub assembly, rotor bolt, stator screws, 2 man, 2 hour weigh time,and returning with prescreened parts. Office to reschedule ; ordrng 6 W11314661 (Screw)s and 1 W11460604 (Tub assembly) and 1 2man (2 man) and 1 2hourweigh (2 hour weigh) and 1 W11557803 (Stator bolt) and 1 W11491750 (Rear panel)"

Arrived on site to install new console and UI to resolve F6E1 error code. Replaced both parts and found no errors recurring. Tested unit and confirmed its fully responsive. Repair completed.

"Arrived on site to diagnose dishwasher not heating / drying dishes. On arrival tested unit and found no error codes present. Ran through diagnostic and confirmed all functions working as designed, and heating element is working as designed. Advised to make sure that rinse aid is used, hot water is run, and all high temp options are selected. Unit working as designed with no verifiable errors completed. Call complete."

"Arrived on site for no water tested water dispenser can hear valve energized and hear water leaking,removed cover found broken water valve ordering a new valve. ; ordrng 1 W11247961 (Valve)"

Arrive onsite for dishwasher not working. On inspection found 2 errors that one was for the pump not working. Ran diagnostics mode and it stopped at the point it should be spraying. Installed a new pump and tested the unit. It completed the diagnostics cycle this time with no Leaks detected during service. F4E3 F7E1

"Arrived on site for an ice machine. That is not making ice. Inspected unit and work area. Immediately found the grid cutter broken as the customer advised of the unit was making a slab of ice, but was not actually producing ice. what ahead and replace the red cutter and tested the unit. And found the unit working an operating as designed. Call complete."

"Arrived on site for dishwasher not working, found f2e2. No button responds. Opened door panel. Unplugged user interface and reconnected. Drain did not start. Replaced control and user interface. Verified operation. Call complete"

"Arrived on site to install previously diagnosed console, timer, knob and screw for the console. Replaced all parts and verified proper function. Advised customer on the wrinkle prevent function, which will tumble after the cycle is complete for a good length of time and may be what they were seeing. Call complete."

"Arrived on site for dryer not starting . Found wash completely dead . Getting correct voltage at block. Element , thermal fuse , cutoff checked normal. Ordering UI . Call to set return .; ordrng 1 W11537215 (Control) and 1 W11364931 (Motor) and 1 W11179321 (Ui panel)"

Arrived on site for leaving clothes wet at end of cycle. Upon arrival ran diagnostics and there are no saved error codes. Ran an automatic cycle and unit operates correctly. When starting a normal wash cycle noticed the customer accidentally had pressed the spin OFF. Reset to spinON unit is operating as designed. No leaks present at this time. Job complete

Arrived on site to test unit for unit not getting to temp. Test unit and unit test good. Average temp when set to 350? is 368? job complete.

On arrival verified complaint of broken door switch. Replaced RC door switch and verified operation. All operational test good. Job complete. No leaks detected during service.

Arrived on site to test unit for unit not getting water. Reset unit and test unit and found unit getting water but wash motor not coming on due to unit ran with no water. Replaced sump and motor test unit and unit test good job complete.

Arrived onsite for a washer that is making a grinding noise when in use. Upon arrival I tested the unit and heard the noise. I the inspected the cam and found that the cam teeth were found down causing the issue. I replaced the cam and tested the unit and found that the unit is now operating as designed.

"Arrived onsite for a dryer with damage to the top, upon arrival I found that the top of the unit was damaged I replaced the top and tested the unit and found unit operating as designed."

Arrived on site for right front burner clicking while in use . Found stuck switch . Ordering switch harness . Burner is still igniting . No gas leaks detected at this time. Set return 11/28 . ; ordrng 1 WPW10569187 (Switch harness)

"WDT750SAKZ0 Arrived to inspect strip coming off. I found the issue was the console overlay had separated and will require replacement. When the returning tech performs the part replacement, I added the UI control, in case of need. No leaks observed during service. ; ordrng 1 W11460908 (Console) and 1 W11460962 (UI Control)"

Arrived on site to inspect microwave oven combo. The support for the microwave heating element is broken. I removed and replaced the support and tested. The unit now operates as designed.

Arrived on site for unit making noise. Upon arrival inspected unit. Found vibration sounds coming from rear of unit. Reverberating underneath near the condenser coils. Disassemble compressor compartment and found discharge tube vibrating. Use Pads(2) to absorb the sound. No excessive noise from damper motor. Unit is functioning properly. Job complete

Arrived on site for a washing machine that has a broken tub. Inspected unit and work area. Customer advised that the unit went off balance while washing a load and theres no leaning to the back left hand corner. Found the suspension rod had fallen due to a broken Rod support. I checked ServiceMatters for information on this washer in front of service corner regarding off-balance issues. Found that the unit basket had not had all the hole punch through as per the service pointer. Verified that the model and serial numbers matched within the range of the service pointer to replace the basket. Ordering the basket and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11172199 (Basket)

Arrived on site for cooktop igniter not stopping. Found front right burner igniter would not turn off after lighting . Removed panel. Replaced module and harness. Verified operation. Call complete

Arrived onsite for a refrigerator making a loud noise. I found the noise coming from the RC fan hitting ice. Everything tested good and the ice build up was only on the right side of the evaporator up to the fan and in the shroud. The right side seal was not sealing correctly on the cover. I broke the old cover off and cleared all the ice. I replaced the cover and all seals are sealing properly around the cover now. Call complete.

"Arrived on site for no ice. Ran diagnostics E5 error code,unit cooling correctly diagnosed a defective icemaker ordering a new icemaker. ; ordrng 1 W11658802 (Icemaker)"

"Arrived on site. Found gasket not installed to fresh food door correctly,installed gasket checked door seal good"

WRX735SDHZ09 Arrived to inspect no water or ice. I found the water supply to the unit was off and I flushed the line and then reconnected. The unit began normal operations. No leaks observed during service.

On arrival verified complaint of not dispensing rinse aid. Checked mechanical function of rinse aid dispenser and it did not dispense. Replaced dispenser and checked mechanical function and it dispensed rinse aid correctly. Job complete all operational test good. No leaks detected during service.

Arrived on site to test unit for burners flame lower when more then one burner is on. Found regulator not working correctly. Resolve regulator test unit and unit test good job complete.

Arrived onsite for dryer with bents in the front. I replaced the frost panel tested unit and found unit operating as designed

Arrived onsite for seeming fluke where the hi powered fan function would spontaneously come on at the same time a light was on. Customer report did not match with the hi heat thermistor triggering cool down. Replaced the control. All else checks good. Advised customer on repair. Unit is now operating as designed.

"Arrived on site to diagnose dryer not running at all. Tested unit and found no response from console. I checked voltage and found it dead. Checked breaker and found breaker was tripped. Customer confirmed that unit didn't stop while it was in use, they just tried to start it the other day and found it in a failed state. Advised this may have just been a power surge, but if issue keeps happening to have the builder replace the breaker (confirmed GFCI). Reset breaker and confirmed proper function. Call complete."

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit losing pressure from evaporator,replaced evaporator assembly. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good; used 1 W11578004 ( Evaporator) from stock"

Arrived onsite for oven bottom plate not seating correctly. On inspection the left side of the bottom plate was up about 4 inches. I pulled the plate and made sure it was not warped. I reinstalled the plate into position and showed the customer how to reinstall the plate if they pull it to clean it.

"Arrived on site or a refrigerator that has a chemical smell. Inspected unit and work area. Did smell what appeared to be a leech kind of smell inside of the freezer section. The customer advised they have not cleaned out the refrigerator since they bought it. I disassembled the freezer section and found no burnt wires or components. Found note residue or items that have burnt off the heater. Check the dispenser motor harness did not find any issues with any of those components or wiring as well. I checked the refrigerator and did not find any failed components. I called Whirlpool Techline and spoke to Leon SR# 7737693859. I told him that the customer is also getting a smell and taste in their water and ice as well. He advised that based on all our checks, there would be nothing in the unit from the unit itself that would be causing any types of smells and advise the customer to use coffee beans or activated charcoal to remove the smell. He advised to make no repairs and that the unit is working as designed. He said if the customer is unhappy with the unit, they may contact customer service. I called whirlpool safety team and spoke to Adam SR# 7737639987. He advised that he documented the file not the issue is most likely with their water supply containing too much chlorine. He stated the ice smell may be recirculating around the refrigerator, which would also be why they can taste it in the water. The unit is working as designed. Call complete."

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good Arrived on site for tripping breaker. Found a defective icemaker causing breaker to trip replaced icemaker kit tested icemaker unit working as designed. ; used 1 W11517113 (Icemaker) from stock"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I installed a new tub. I transferred all original parts from the old tub to the new and tested. I found the unit beginning to leak from the bottom right side of the door. I found a large amount of suds in the tub due to the tub laying on its back with the door closed and rinse aid leaked out from the dispenser. I removed the suds from the unit and Unit is operating as designed with no further leaks. I re-installed the unit and secured it to the cabinets. I made recommendations for use and care, as well as, detergent and rinse aid use as customer has a water softener system. No leaks observed at the end of service, job completed."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice maker made one batch of ice since being replaced. Using my jumper, I tested the ice maker and it failed to harvest. I found no water in the tray. I tested voltage to the ice maker and its getting proper voltage. Tested the harness and it is good as well. I removed and replaced the ice maker and tested and it is operating as designed. Ice maker motor failed on recently replaced ice maker. Cycled power to,the unit to reset controls. No water leaks observed during service, job completed."

"Arrived on site for refrigerator freezing all items in rc. Upon arrival found unit was sent to warmest temps but rc temp was at 34 degrees and fc at 11. Tested thermistors values and found rc thermistor at 3.6k. Replaced hv control, defuser, and thermistor.informed customers to give unit 24 hrs to stabilize temps. Call complete"

"Arrived on site for unit lead not matching and starting the cycle. Upon arrival inspected unit. Found latch visibly failed. Replaced latch. Tested unit and found unit still did not want to complete a cycle. Found it wiring harness has a breakdown in the cable to drain pump. Ordering lower wire, harness assembly. Set to return Monday the 27th. ; ordrng 1 W11643701 (Harness assembly)"

"Arrived on site to inspect ice machine not making ice properly. Upon further inspection, I found the unit with ice kin the bin, but very small cubes. I found the unit in the middle of a cycle and there was a slab on the evaporator. I found the slab of ice very small and not completely full as expected. The unit went into heat mode and the slab slid off the evaporator onto the grid cutter. I placed the unit in diagnostics and tested and found the evaporator not frosting fast enough. I placed my gauges on the high and low sides of the sealed system and found pressures exactly where they were when I left. I bumped the system to get my pressures to 0/125psi and monitored the production. I found the slab more full than it was when I arrived. I recommended the customer monitor the production and cont@t our office if it doesnt improve at which time, the sealed system will need to be re-done. No water leaks observed during service, job completed.; O-emld tckt"

Arrived onsite for a refrigerator not cooling correctly after the sealed system was repaired. I inspected the evaporator and found only two loops frosted. I could hear the refrigerant spitting at times and not flowing good. I checked my low side pressure and found it in a 13 psi vacuum. I checked for refrigerant leaks and found none but the unit acted like it wasnt fully charged. The model/serial tag called for 43 grams but I checked the parts breakdown and it showed 56 grams. I called techline and spoke with Joe SR# 7737817711. I added 13 more grams of refrigerant and my low side was at 8 psi vacuum and my high side was at 65 psi. I had good refrigerant flow now and the evaporator completely frosted. The unit is working as designed. Call complete.

"Arrived on site for a washing machine that is not draining. Inspected unit and work area. The customer advised that the unit does complete up each cycle, but that his clothes dont seemingly come out fully spun out all the time. Found the unit unlevel and leaning towards the front of the door. Ran it through diagnostics and did not find any stored error codes. Ran the unit through an auto test and found the unit working an operating as designed. I did advisor customer. The issue is most likely with the leveling of the washer because the pressure hose that registers water levels on this unit is at the back of the unit. I explained with having the basket leaning forward, it may not be registering water inside of the drum thats there. Adjusted the feet on his washer and ran through some of the settings on his control panel. Found a few of the cycles not on the high speed spin, and did explain that the high speed spin will get more of the water out so he does not have to keep running a drain and spin on this unit. The unit is working and operating as designed. Call complete."

Arrived onsite for previously diagnosed parts. Went to install the adjuster on the dishwasher and the clips that hold them on the basket broke. I rigged the rack so it is useable for the holidays. Ordering the new parts and setting the return date 12/1/23. Installed adjuster WPW10546503 and will collect for the on 12\1\23 for the whole job.; ordrng 2 WPW10195840 (Positioner)s and 2 WPW10195839 (Adjuster)s and 2 WPW10250162 (Cover)s and 2 WPW10250160 (Clip)s

Arrived on site to replace faulty control board. Replace board and tested. Unit powered on and compressor started to function. Frost pattern is developing. Notified customer to get 48 hours prior to loading with food product. Customer will monitor temperature. Job complete.