We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Cedar Park, TX 78613
Miguel
Job Details:
02/14/2025
"Arrived onnsite for washer making a loud noise during spin. Testing found no error codes, found evidence of drain lines hitting against the wall causing the noise. Moved washer and zip tied unit. Verified operarion. Call complete."
We serviced a
MAYTAG REFRIGERATOR
Model MFT2772HEZ04
Near Austin, TX 78732
Justin
Job Details:
02/14/2025
Arrived on-site for unit not cooling in both cabinets. Upon arrival customer had stated he found a puddle of oil on his wood floor causing a stain on his flooring. Unit has not cooled since day one. Inspected unit and found indeed unit was not cooling and found another puddle of oil on flooring towards the front of the unit. Unplugged unit and found gurgling sound throughout the refrigerant lines well after unit was unplugged. Inspected further and found condenser leaking oil. Took pictures and contacted tech line and spoke with Joe. Determined unit was damaged during delivery. Provided sr number SR#7740956689 customer will need to contact customer service for resolution. No parts used job completed. -
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS2
Near Austin, TX 78748
Andrew
Job Details:
02/14/2025
Arrived on site to test unit for leaking. Found drain tube was brittle and not present. Replaced drain tube(W10619951) and found valve weeping. Replaced valve(WP12544124) and cleared unit of ice build up. Unit is now working as designed. Office to collect 403.62 from CC on file. Job complete.
We serviced a
KITCHENAID OVEN
Model KOEC527PSS00
Near Austin, TX 78745
Leonardo
Job Details:
02/14/2025
Arrived on site to test unit for unit smoking when oven is on. Customer had never used it before so it was the first time her turning the oven on so it was just burning the element off as normal operation of the unit. Turned oven on to 425? to pre heat unit pre heated correctly job complete. Called safety#7740831514
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFL36IGX10
Near Austin, TX 78731
Justin
Job Details:
02/14/2025
Arrived on site for unit making noise on lower hinge. Ran through checks with office. Took videos and pictures. Unit making a 'plastic' creek sound. Feedback from the customer is that the manufacturer suggests replacing both hinges although lower hinge has already been replaced. Confirmed unit is functioning and cooling properly. No signs of gapping. Custom panel is heavy and would need more manpower to disassemble. Spoke with office and will address how to move forward per trade care response.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPM2
Near Kyle, TX 78640
Andrey
Job Details:
02/14/2025
"Arrived on site to test unit for leaking water, tested unit found wash motor leaking, will need to replace sump to fix issue, parts are with different tech, rescheduled for 2/21; schdld next appmnt for 2/21 FRI !"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Buda, TX 78610
Andrey
Job Details:
02/14/2025
"Arrived on site to test unit for not working properly, tested unit found water in tub and drain pump not engaging, inspected harness and found it broken, replaced harness and tested, but lid lock it just clicking but not engaging, inspected and found it broken, replaced latch and tested unit is now running as designed no leaks detected job complete installed W11626074, W11670519"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waco, TX 76706
Jonathan M
Job Details:
02/14/2025
"Arrived on site for a washing machine.That is making abnormal sounds during agitation. Inspected unit and work area. The customer advised that it sounds like a huge grinding sound coming from underneath the washer. I tilted the washer back and found the splutch assembly melted, indicating a drive shaft or shifter issue. I also found the cam and belt worn. I replaced the gear case, belt, splutrch assembly, and shifter. I tested the unit and found d the unit working and operating as designed with no abnormal sounds present. Call complete. W11449840, W11481722, W11239857, and W10721967."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM07
Near Manor, TX 78653
Lou
Job Details:
02/14/2025
Arrived on site to repalce damaged FC door. I went to replace the damage FC door and found the door i arrived with was damaged. Also f9und the RC door was damaged as well. I am ordering both doors and the nameplate and office to schedule return service when doors arrive. No water leaks observed during service. ; ordrng 1 LW10904379 (Left FC door) and 1 LW10912075 (Right RC door) and 1 W11223753 (Nameplate)
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS01
Near Leander, TX 78641
Daniel A
Job Details:
02/14/2025
Arrived on site to install ordered parts. I installed 2 oven racks. The oven is working as designed. W11218798 x 2
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78724
Joe Z
Job Details:
02/14/2025
"Arrived on site for unit not operating. Upon arrival, test unit on all cycles and all cycles begin operating correctly. Instructed customer to on detergent use and being sure lid is closed once unit is started. Can not duplicate an issue of not operating. Unit is operating as designed. No leaks present. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW11
Near Buda, TX 78610
Andrew
Job Details:
02/14/2025
Arrived on site to test unit for loud talking noise. Found condenser fan was hitting against housing. Tightened bolts and secured with zip ties. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78732
Justin
Job Details:
02/14/2025
"Arrived on-site for unit making noises. Previous tech had recommended replacing bottom base and front panel. Replaced front and bottom panel as well as blower wheel and motor due to metal vibrating sound. Reassembled unit and tested noise is no longer happening. Unit is functioning properly and as designed to job completed. Parts used w11234001, w11327190, w11215531, w11490883. No one on site for signature"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Harker Heights, TX 76548
Sterling
Job Details:
02/14/2025
"On arrival verified complaint of unit, not making ice ran diag test and confirmed ice maker error code E2 motor has lost position. Verify temperatures are zero degrees in ice maker section and freezer. Unit is intermittently. Making ice water valve is working correctly replace ice. Maker and verified function of ice maker unit is now working as designed. Job complete w11658802"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Niederwald, TX 78640
Brandon
Job Details:
02/14/2025
"Arrived on site to replace previously diagnosed parts. I replaced motor, capacitor, and lower harness, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Georgetown, TX 78628
Wesley
Job Details:
02/14/2025
Arrived onsite and found unit operating with failed lid. Cracked at the left hinge. Replaced the lid. Unit is now operating as designed. W11259006
We serviced a
AMANA OVEN
Model AGR4230BAW0
Near Waco, TX 76710
Jonathan M
Job Details:
02/14/2025
"Arrived on site for an oven that is not heating. Inspected unit and work area. The customer advised that the cooktop works, but that the oven will not heat up and only issue warm. I tested the unit and found the bake igniter, causing the issue. I replaced the igniter and tested the unit. The unit began to work and operate as designed. Call complete. 1240035."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78744
Andrey
Job Details:
02/14/2025
"Arrived on site to test unit for high pitch noise, tested unit, activated all components in diagnostics could not mimic the noise, evaporator has a good frost pattern, a slight noise coming from compressor witch is normal, exposed back panel and few spots that could be responsible for the noise added sound pads and advised customer to monitor if the noise returns then advised to take videos, at this time unit is running as designed no leaks detected job complete installed W11113654"
We serviced a
WHIRLPOOL RANGE
Model WFES3330RS0
Near Killeen, TX 76549
Robert
Job Details:
02/14/2025
WFES3330RS0 Arrived on site for a range tripping breaker again. On arrival client stated that after I repaired the issue they waited awhile before using the oven. Recently they used it and it flipped the breaker. I checked polarity and voltage readings were correct uploaded photos of readings. I removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker product works as it's designed . Recommend client to contact home builder if it happens again . No parts installed calling whirlpool safety SR # 7740150246
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Buda, TX 78610
Andrew
Job Details:
02/14/2025
Arrived on site to test unit for noise and not washing properly. Found belt was busted and causing noise. Replaced cam(W0721967) and belt(W11239857). Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Austin, TX 78745
Brandon
Job Details:
02/14/2025
"Arrived on site for customer complaint of noise issue. I entered diagnostic mode, tested every function, unit tested good at time of service, if problem continues, will need evaporator fan motor, blade, and housing."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Hutto, TX 78634
Andrey
Job Details:
02/14/2025
"Arrived on site to test unit for not working properly, tested unit found broken harness, replaced and tested, unit is now running as designed no leaks detected job complete installed W11643701"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM10
Near Lockhart, TX 78644
Tim M
Job Details:
02/14/2025
"Arrived on site to inspect unit for scratches. Upon arrival inspected unit and found both doors have scuffs and scratches. Replaced RC door (LW10638684), FC door (LW10638683) and applied nameplate (W11178521). When replacing door handles, found FC door handle set screw is stripped and cannot be removed. Will need to order a new handle and stud for return visit. No one on site for signature and no answer on the phone for a reschedule date. Ordering parts, office to reschedule.; ordrng 1 W10806512 (Handle) and 1 W10176593 (Stud)"
We serviced a
MAYTAG WASHER
Model MVW5435PW1
Near Temple, TX 76504
Sterling
Job Details:
02/14/2025
"On arrival, verify complaint of unit nets. Spinning water out her previous diagnosis replaced the gear case. The splutch, the belt, the agitator and the agitator bolt ran diag, and confirmed component activation.All functions are correct job complete installed w11550891, w10752187, w11239857, w11449840, w10721967"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78704
Joe Z
Job Details:
02/14/2025
"Arrived on site for not making ice. Upon arrival, inspected unit. There is ice in ice-maker mold. Found shutoff arm is in off position. I put arm in on position and harvesting began. Ice dumped into container correctly, then filled correctly. Unit is operating as designed. No leaks present. Job complete. 162.36c.c autho # 4VJ4UL"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Killeen, TX 76542
Robert
Job Details:
02/14/2025
"W11084165 KDTM354DSS5 Arrived on site for a dishwasher not draining. On arrival verified issue not draining, previous tech replaced drain pump i called last tech to ask him what issues he found. He stated that he asked the office to send drain hose for the return call. I wasn't sent part I will be ordering part office to reschedule for client. No water leaks visible from main water supply. ; ordrng 1 W11084165 (Drain hose) and 1 W10878507 (Hose fill)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Georgetown, TX 78633
Tyler
Job Details:
02/14/2025
Arrived on site for washer not filling. On arrival found no errors but found some debris in cold side valve. Replaced valve and tested unit. Found no leaks and washer working as designed. Call complete
We serviced a
AMANA REFRIGERATOR
Model ASI2575FRS00
Near Austin, TX 78725
Luis
Job Details:
02/14/2025
"Arrived on site for no cool. Pierced low side diagnosed a defective compressor. Replaced compressor,vacuumed system down unit kept vacuum recharged system to manufacturer spec powered unit on checked low side pressure good. W10309988,wpw10143759,w11506635"
We serviced a
WHIRLPOOL WASHER
Model WFW4720RW0
Near Driftwood, TX 78619
Brandon
Job Details:
02/14/2025
"Arrived on site for customer complaint of unit not starting. I found control lock on, but control lock button not responsive. I removed top panel, disconnected UI harness, reattached and went into diagnostic mode and ran a factory reset. Unit tested good. If problem continues, please send main control and UI console."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ12
Near Kyle, TX 78640
Brandon
Job Details:
02/14/2025
"Arrived on site for customer complaint of noise issue. Found noise coming from fill line hitting the back of the refrigerator. Taped line, unit tested good."
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Austin, TX 78730
Scott
Job Details:
02/14/2025
"Arrived on site replaced drum and also found rollers starting to wear , used repair kit W10626460, 4392067. Ran diagnostics all checked normal. No water leaks , no gas leaks detected. Job complete"
We serviced a
WHIRLPOOL WASHER
Model wtw4655jw2
Near Manchaca, TX 78652
Andrew
Job Details:
02/14/2025
Arrived on site and replaced previously diagnosed control(W11607637). Found not valve was shut off. Turned valve on and completed diagnostics with no issues. Unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Copperas Cove, TX 76522
Robert
Job Details:
02/14/2025
"WFES3030RS0 Arrived on site from previous visit to install parts. I installed control, bake and,broil element i removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. Recommend client to contact home builder if it happens again. Calling whirlpool safety SR # 7740871732"
We serviced a
MAYTAG DRYER
Model MGD7230HW3
Near Leander, TX 78641
David Z
Job Details:
02/14/2025
"Arrived on site to diagnose dryer not drying properly. Customer says some larger loads are not completing on one hour timed. Tested unit and verified it's properly cycling from 102 - 180 in the drum. No errors present. Changed flame sensor to prevent any possible short cycling. Called tech line, SR774096047. Tech line agrees that one hour may not be enough to fully dry larger loads / heavily saturated items. Advised to increase dry time since everything seems to be within spec and nothing else showing signs of failure. Parts used - WP338906. Call Completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT531HAPM0
Near Leander, TX 78641
Daniel A
Job Details:
02/14/2025
"Arrived on site to inspect the dishwasher, leaving white residue on dishes and not cleaning well. Upon further inspection, I placed the unit into diagnostics and observed error code F7E1 (no heat). I gained access to the heating element and found it to be open. I am ordering the heating element W10518394 and scheduling for 2/20. No water leaks were observed during service. ; ordrng 1 W10518394 (Heating element)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Temple, TX 76502
Sterling
Job Details:
02/14/2025
"On arrival, verify complaint of unit leaking only on clean wash cycle. Grand diag cycle and was unable to identify leak spot. Ask customer for permission to use affresh tablet and run a clean wash. Cycle to replicate the complaint, customer agreed. I ran the clean wash cycle and found The unit is leaking from the left rear vent due to over suddsing, spoke to tech line documented with them. Tech line is requiring us to replace the stator Due to notes from engineering. Also instructed customer to run clean wash cycle without cleaning tablet Multiple times to help rinse out excess suds. Ordering stater and rescheduling for 2/28 per customer request.; ordrng 1 W11354541 (Stator)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Red Rock, TX 78662
Tim M
Job Details:
02/14/2025
"Arrived on site to replace previously diagnosed parts. Replaced fuse (W11707984) and both interlocks (W11551761) (W11551558). Tested unit, unit is now running as designed, job complete."
We serviced a
KITCHENAID OVEN
Model KOEC530PSS00
Near Leander, TX 78641
David Z
Job Details:
02/14/2025
"Arrived on site to diagnose oven tripping the breaker. On first use customer found oven shut off quickly after starting. I found the outdoor breaker for the oven tripped. I reset the breaker and set the unit to perform a burnoff to minimize the nuisance tripping. Unit successfully hit 500 and burnoff was set for 2.5 hours. Customer was advised of nuisance tripping. Called findings into tech line to document, SR7740958734. No other parts needed. Customer advised to follow up and contact builder if breaker continues to have issues, and replace with a different one. Call completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Lockhart, TX 78644
Tim M
Job Details:
02/14/2025
"Arrived on site to test unit for not dispensing ice. Upon arrival customer stated unit produces ice well but will not dispense any ice. Verified issue, no ice dispensing but motor is running. Found impeller is stripped on the shaft causing a no dispensing issue. Replaced auger motor (W11671282), spacer washer (W11378860) and impeller (WP63052-2). Tested unit, unit is now dispensing crushed and cubed ice properly. Unit is now running as designed, no leaks detected, job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Austin, TX 78750
Miguel
Job Details:
02/14/2025
Arrived on site for dishwasher door not closing. Found hinges were not allowing door to close. Removed door panel. Replaced both hinges. Verified operation. Call complete. W11612303 & W11612302
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Copperas Cove, TX 76522
Robert
Job Details:
02/14/2025
MVW6230HW1 Arrived on site from previous visit to install parts for washer not reading correct time for cycles. I installed display and main control and it did not fix issue. I removed new parts and reinstall previous parts. I called Whirlpool tech support and talked to tech . He said client has to download app and connect washer to wifi and update info on the washer. I gave client # to call for support. Product works as it's designed no water leaks visible from main water supply no parts installed. Sr# 7740956074
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78703
Scott
Job Details:
02/14/2025
Arrived on site for ice machine not making ice and making lot of noise . Ran diagnostics and found cap on water tray not screwed on and leaking as much as filling causing circulation pump to run dry . Tightened cap . Ran dianostics again . All checked normal. No water leaks detected at time of service. No parts installed . Job complete
We serviced a
JENN-AIR VENTHOOD
Model JXW8536HS0
Near Andice, TX 78628
Wesley
Job Details:
02/14/2025
"Arrived onsite and found light assembly locking mechanism failure. Was able restore lighting postioning securely using additional mounting material. No parts. All checks good, advised customer on repair."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS05
Near Manor, TX 78653
Andrey
Job Details:
02/14/2025
"Arrived on site to test unit for burner flames to low, found that under cook top there is a wall onen that needed to be un-installed to confirm M/S, confirmed M/S tag, tested unit found FR orfice clogged, removed orfice and cleared restriction and tested, unit is now running as designed job complete no parts installed"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Leander, TX 78641
Wesley
Job Details:
02/14/2025
"Arrived onsite for complaint of ice clumping in the door ice bin, spoke with customer about experience and learned that about 2 times per month they would find evidence of a double batch of ice that had not dropped during harvest and then filled for a new batch on top of the first batch. This results in especially thick ice that does not dispense well. Advised customer on ice bin maintenance of refreshing the ice bin on a weekly to semi weekly basis to promote healthy production and manage the normative tendency to clump. Reported findings to techline sr#7739300045 Tracola. No further repair recommendations at this time. Advised. Uetomer to make satisfaction appeals to AIG and Jennair customer care directly."
We serviced a
KITCHENAID COOKTOP
Model KCES556HBL00
Near Seguin, TX 78155
Tim M
Job Details:
02/14/2025
"Arrived on site to replace previously diagnosed parts. Replaced RF element (W11259508) and RF switch (W11259362). Tested unit, element now reacts to temperature input properly. Unit is now running as designed, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMB0
Near Austin, TX 78729
Miguel
Job Details:
02/14/2025
"Apartment 11311. Arrived on site for dishwasher not filling with water. Found f4e3, f7e1, confirmed motor is getting voltage but not turning. Reset for Thursday. ; ordrng 1 W11613570 (Sump assembly.)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Belton, TX 76513
Sterling
Job Details:
02/14/2025
"On a rival verified complaint of unit having no power, no display. Verify voltage and polarity are correct. Open up the control panel and confirm the main control is flashing. The green light verified voltage to the UI is 12.5 V DC. U. I is not lighting up unit will need UI assembly. Visual inspection underneath shows gear case and drain pump and harness are in good condition owned out drain pump. A drain pump is good.Latch was stuck, not allowing you to open. The unit will need latch ui nd strike replaced Ordering ui assy W11478519, latch W11700916, strike W11457841. Reschedule for 2/21; ordrng 1 W11478519 (Ui assy) and 1 W11700916 (Latch) and 1 W11457841 (Strike)"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Austin, TX 78703
Leonardo
Job Details:
02/14/2025
Arrived on site to test unit for co detector going off when once was on. Customer said detector when off they called the fire department. Test unit and found spark module shorted out making unit not ignite and filling house with gas smell. Will need new spark module bake igniter and bake burner. Called safety to report problem they will cover full repair K1DF5X1WPL1 Reschedule for 2/21 per customers request ; ordrng 1 W10860916 (Module board)
We serviced a
KITCHENAID OVEN
Model KOSE900HSS00
Near Georgetown, TX 78628
Tyler
Job Details:
02/14/2025
Arrived on-site for console not working. Installed console (w11400283) tested unit and hooked it up to wifi for updates. Everything operating as designed. Call complete. Sr #7740958851
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL03
Near Georgetown, TX 78628
Wesley
Job Details:
02/14/2025
"Arrived onsite and found one time f1e6 repeat failure. Explored the possibility of misfiring switches due to cabinet torsion. Found bottom properly installed with textbook vent clearance, however upper right cabinet alignment under torsion of about a 16th inch disparity whi h could account for the intermittent firing issue. Explained findings to customer and relieved torsion by removing upper mounting screws. No parts. Unit is operating as designed at time of service."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Round Rock, TX 78665
Daniel A
Job Details:
02/14/2025
"Arrived on site to inpsect range with middle oval burner not burning properly. Upon further inspection, I found that the burner had buildbup, which prevented the flame from burning properly. I disassembled the burner and cleaned the burner and cap. I reassembled and tested, and the burner is now operating as designed. No parts are needed. No gas leaks were observed during service"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Temple, TX 76502
Robert
Job Details:
02/14/2025
WTW5057LW0 Arrived on site from previous visit to install parts. I installed main control and water valves . I calibrated and tested in diagnostic and customer mode product works great. I leveled and ran a test on drain and spin washer spun without shaking all over the place. Product works as it's designed no water leaks visible from main water supply.
We serviced a
MAYTAG DRYER
Model MGDC200XW2
Near Austin, TX 78739
Brandon
Job Details:
02/14/2025
"Arrived on site to replace previously diagnosed parts. I replaced timer, unit tested good. Part used w11043385"
We serviced a
WHIRLPOOL COOKTOP
Model RC8700EDB0
Near Austin, TX 78746
Leonardo
Job Details:
02/14/2025
Arrived on site to replace kit wire and receptacle. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Waco, TX 76711
Jonathan M
Job Details:
02/14/2025
Arrived on site for a drier.That is making abnormal sounds during operation. Inspected unit and work area. The customer advised that the unit started making the sound a few days ago after their granddaughter ran a load of clothes. I tested the dryer and found an abnormal sound coming from the unit as it was spinning. I want to open up the front panel and found a locket drop out of the felt liner. I removed the abstraction from the machine and reassembled the unit. The unit began to work and operate as designed. Call complete. No parts were installed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ10
Near Kyle, TX 78640
Leonardo
Job Details:
02/14/2025
Arrived on site to tes unit for scratches on the interior cavity. Tried touch up paint and touch up paint is darker and the scratches are deep. Called Techline and Techline said they will send it to cosmetic review from being damaged from installation or delivery. House is vacant and builder will need to contact customer care. Techline SR#7740960239 no one here to sign.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Lorena, TX 76655
Jonathan M
Job Details:
02/14/2025
"Arrived on site for a dishwasher that is not draining. Inspected unit and work area. The customer advised that the unit does wash the dishes but will not drain. He advised that he tried to clean out the drain hoses, but they're still having an issue. We found the unit full of water and I attempted to drain out the dishwasher. I found it initially start draining, but then it would stop. I attempted to run the drain again and found the drain pump not being able to pump through water. I checked underneath the sink and the customer had the unit set up with a P trap. I asked the customer if he had checked the pea trap or the hose that goes from the peace trap to the drain. He advised that he had not. I went ahead and remove the water from the dishwasher and replaced the drain pump. I've tested the unit and found the same issue occur indicating a clog in the drain line or P trap. I advise the customer to get that checked out and repaired. The unit is working and operating as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Leander, TX 78641
Daniel A
Job Details:
02/14/2025
"Arrived on site ro inpsect refrigerator not cooling properly. Upon further inspection, I checked the temperatures and measured FC56 and RC56 . I gained access to the compressor and measured amp draw while it was running, measuring 0.54 amps. All fans are operating fine, and I verified that the sensors and damper are good. I gained access to the evaporator and found that there's no frost pattern on the evaporator after having the compressor running for at least 30 minutes. The refrigerator has a sealed system issue. I am ordering the compressor WPW10466675 evaporator WP2188823 access valve W11506635 and uv drier WPW10143759. Office to schedule return service. ; ordrng 1 WPW10466675 (Compressor) and 1 WP2188823 (Evaporator) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Dale, TX 78616
Tim M
Job Details:
02/14/2025
"Arrived on site to test unit for cycle not starting. Upon arrival customer stated the start button falls through not allowing cycles to be started. Tested unit, verified the button is falling through, secured with tape for the time being. Ran a diagnostic cycle, heard a sound right before the spin. Will need to order a new console, control, splutch, actuator and capacitor. Ordering parts, no parts installed, rescheduled for 02/21.; ordrng 1 W10888103 (Console) and 1 W11603811 (Control) and 1 W10721967 (Splutch assembly) and 1 W11481722 (Actuator) and 1 W11428524 (Capacitor)"
We serviced a
WHIRLPOOL DRYER
Model WET4024EW0
Near Austin, TX 78705
Miguel
Job Details:
02/14/2025
"Arrived on site formdryer notmdrying properly. Found dryer did not have a good draft, explained to customer that vent trap must be cleaned everything time and then the vent in wall need t look be cleaned. Removed vent hose and clear it. Working as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS01
Near Manor, TX 78653
Andrey
Job Details:
02/14/2025
"Arrived on site to test unit for no power, tested unit found no incoming voltage, inspected breaker and found it tripped, reset and tested but during preheat it tripped again, explained to customer that unit needs and burn off cycle that requires 2 hours but customer does not have the time, explained to customer how to preform the burn off, after the burn off has been completed and the breaker trips then before calling us back the breaker needs to be replaced, at this time job complete no parts installed"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78748
Andrew
Job Details:
02/14/2025
Arrived on site to test unit for not washing. Found error f7e1. Cleared code and ran diagnostics. Found splutch was damaged preventing shift from spin to agitate. Replaced splutch(W10721967) and actuator(W11481722). Unit is now working as designed. No leaks detected. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Florence, TX 76527
Wesley
Job Details:
02/14/2025
Arrived onsite and found unit operating with failed cooling function. Compressor not running. Found proper voltage to the inverter 102vac and 7vdc on the command line. Replaced inverter in case of failed inverter. No change in symptoms. Ordering sealed system repair compressor replacement. Office to reschedule. ; ordrng 1 W10832994 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Dye drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB04
Near Austin, TX 78723
Miguel
Job Details:
02/14/2025
Arrived on site for refrigerator not cooling. Found temperatures at 9and 38. Unit is currently in a defrost. Customer says the temperature will change to 20f then it was 10f. It was not staying consistent. Compressor pulling 0.5 amps. Removed cover and found incomplete defrost. Will need new compressor. Found new tank was already empty. Spoke with management. Offered to go bet tanks refilled and continue working. Customer declined as she has to go back to work. Asked to be scheduled on Monday. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model DV42H5000EW/A3
Near Killeen, TX 76542
Robert
Job Details:
02/14/2025
DV42H5000EW Arrived on site for a dryer not heating. On arrival verified issue replaced heater tested product working as its designed.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRW00
Near Waco, TX 76705
Jonathan M
Job Details:
02/14/2025
"Arrived onsite for a refridgerator that is frosting in the freezer section again. Inspected unit and work area. The customer advised that the unit started frosting up again about 2 and a half weeks after the previous trip. The customer had the unit unplugged prior to our trip. I checked the refrigerator mister and found it reading 2.85k ohms (75?F). I checked the evaporator thermistor and found it reading 4.2k ohms (59?F). I checked resistance through the defrost heater and found it open from the control. I gained access to the evaporator and check the heater from the heater connectors. I found it reading 24.7 ohms of resistance indicating a good heater. I checked through the harness and found one of the fuses blown. I went ahead and replaced the evaporator fan harness, defrost thermistor, and control just to be safe and tested the unit. The unit began to cool and operate as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78723
Joe Z
Job Details:
02/14/2025
Arrived on site with 2nd man MA. Down stacked dryer to access washer controls. Found main control has failed. Replaced control W11578225. Test unit and is operating as designed. No leaks present. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6150PW0
Near Hays, TX 78610
Andrew
Job Details:
02/14/2025
"Arrived on site and replaced slider(w10734521), control(w11627517)suspension(w11400156), rotor guard(W11627512), rotor(W11260238) and screws(W10846509). Unit is now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Georgetown, TX 78628
Tyler
Job Details:
02/14/2025
"Arrived on-site for microwave not heating. Found corrosion on magnetron and bad switches. Installed magnetron (w11409822), capacitor (w10850446), diode(w11256462) and 2 switches (w10211972) tested unit and is heating as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW0
Near Round Rock, TX 78681
Andrew R
Job Details:
02/14/2025
"Arrived onsite for previously diagnosed parts. I got the washplate off however, when attempting to remove the gearcase the shaft would not budge out of the basket. The gearcase has seized in the basket and a rebuild is now required. Ordering W10324648 Tub, WPW10215093 Filter, WP8533928 Filter screw, W10324650 Basket Assm, W10324651 Hub Assm. Office to RS. Tech to return with all parts.; ordrng 1 W10324648 (Tub) and 1 WPW10215093 (Filter) and 1 WP8533928 (Filter screw) and 1 W10324650 (Basket Assm) and 1 W10324651 (Hub Assm)"
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near Austin, TX 78723
Lou
Job Details:
02/14/2025
"Arrived on site to replace damaged range oven door handle. I removed and replaced the oven door handle assembly and tested operations. Unit is operating as designed, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Austin, TX 78703
Joe Z
Job Details:
02/14/2025
"Arrived on site for continued issues of error code F0-E2. Also customer states that is getting a clicking sound from agitator. Upon arrival, customer is running a Regular-Quick cycle. Observed cycle and found during last 8 minutes during spin portion of cycle, unit fills and drains at same time over and over again. Need to replace control. Replaced control W11543998. Test unit running another Regular-Quick cycle and did not find any unusual sounds during agitation. Unit is now operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ4
Near Leander, TX 78641
Daniel A
Job Details:
02/14/2025
"Arrived on site to inspect range with one burner switch crackling when turned on. Upon further inspection, I gained access to the infinite switch for the right front burners and found scorched marks inside the switch. The contacts within the switch are failing. I replaced the switch and tested the unit. It is now operating as designed. WP3149400"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Dripping Springs, TX 78620
Brandon
Job Details:
02/14/2025
"Arrived on site to replace harness due to burnt wires at terminal block. After replacing harness, unit tested good. Part used w11712682"
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Austin, TX 78724
Joe Z
Job Details:
02/14/2025
"Nate SR# 7740959949Arrived on site for tripping breaker. Upon arrival. Test polarity with unit idle and under a load. Got L1 123,L2 123,N-g 0, L1-L2 246. L1and L2 pull 10.7 amps. Contacted tech line to report findings. Spoke with Nate. Explained all voltage checks and amp draws. All readings are good. Need to replace both elements and control. If issue continues it is recommended to replace breaker. SR# 7740959949. Replaced control W11696067, baker element W11182108, and broil element W10856603 . Preheat oven to 500 and unit preheated correctly. Allowed unit to continue for 40 minutes for burn off. Unit is operating as designed. Job complete. Contacted SAFTEY and spoke with Sheryl. Notes were taken. MfrRef # 7740903658"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Austin, TX 78717
Daniel A
Job Details:
02/14/2025
"Arrived on site to inspect dishwasher with display not working. Upon further inspection, I gained access to the UI and found that it had shorted due to moisture entering. I replaced the UI control and tested the unit. The dishwasher is now operating as designed. No water leaks were observed during service. W11632709"
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Austin, TX 78724
Joe Z
Job Details:
02/14/2025
"Arrived on site for tripping breaker, upon arrival, contacted Techline and spoke with Jeremy. Tech advised to Check amp draw and voltage while in idle mode and under load. Got L1 123. L123,L1-2 246,N-G 0. L1-L2 pull 10.9. All readings are good All test are good. Need to replace both elements and control. SR# 7740958684. Replaced control W11696067, baker element W11182108, and broil element W10856603 . Preheat oven to 500 and unit preheated correctly. Allowed unit to continue for required time for burn off. Unit is operating as designed . If issue continues it is recommended to replace breaker.Contacted SAFTEY and spoke with Sheryl. Notes were taken MfrRef # 7740903773"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Georgetown, TX 78633
Tyler
Job Details:
02/14/2025
Arrived on-site for oven not heating properly. Tested temp average and it wasn't calibrated right. Calibrated oven and educated customer on how to calibrate as well. Call complete no parts used
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Austin, TX 78732
Justin
Job Details:
02/14/2025
"Arrived on-site for f6 e1 error code. Upon arrival customer had unit unplugged for over a week. Was also not sure of exact code being displayed. Ran diagnostics checked for error codes none where saved. Customer mentioned opening door mid cycle and noticing alot of suds inside unit and some water on floor. Customer did inform me he pre washes all his dishes before putting them into dishwasher. Possible over sud issue instructed customer not to pre wash, to allow detergent to take affect. Customer will monitor use asked customer if issue happens again to take video to capture error codes. No leaks present at this no parts used job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Copperas Cove, TX 76522
Robert
Job Details:
02/14/2025
WRS321SDHZ08 Arrived on site from previous visit to install parts. On arrival I installed icemaker and ice door . Tested product works as it's designed no water leaks visible from main water supply.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Temple, TX 76502
Jonathan M
Job Details:
02/14/2025
"I arrived on site for a refrigerator that has a torn gasket and can't remove the filter. Inspected unit and work area. The customer showed me what she was talking about with the door gasket and advise that she first noticed it when she had the unit, pulled out a little farther than it used to be. She showed me we're at the bottom of one side, there was a split between two gaskets. I did advise the customer that that is normal because there is the main gasket and two strip gaskets on both sides. I showed her the parts breakdown. The customer also said that the unit was making abnormal sounds and she hasn't been able to replace the filter. I ran the unit through a max ice cycle and found no water flow coming out of the dispenser when calling for water. I removed the filter and stil, found no water coming through. I went ahead and replaced the inlet valve and tested the unit on a max ice cycle. I ran the unit four fifteen minutes and found the unit working and operating as designed. Call complete. W10897719."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Kyle, TX 78640
Tim M
Job Details:
02/14/2025
"Arrived on site to test unit for drain pump constantly running. Upon arrival customer stated whenever unit is plugged in, drain pump turns on and stays on. Applied power to unit, drain pump immediately engaged. Inspected pressure hose, found no kinks, punctures or restrictions. Pressure switch on the control is faulty. Replaced control (W11603810) and tested unit, drain pump no longer immediately engages. Ran a diagnostic cycle, all components are properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78641
Daniel A
Job Details:
02/14/2025
"Arrived on site ro inpsect dishwasher dispenser not latching closed. Upon further inspection, I found that the dispenser door would not latch due to normal use and wear. I replaced the dispenser assembly and tested. The unit is now operating as designed. No water leaks were observed during service. W10861000"
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near Nolanville, TX 76559
Sterling
Job Details:
02/14/2025
"On arrival verified complaint of oven, not heating correctly. Verified voltage and polarity are correct ran. D diag test and found that the broil element and bake element both activate, as well as the temp sensor was registering. The correct temperature red bake cycle. It confirmed the average temp of 351 at Setting of 350. Unit is working correctly. Job complete no parts installed."
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS11
Near Temple, TX 76502
Jonathan M
Job Details:
02/14/2025
Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the freezer door switch and tested the unit. I found the unit dispensing water and operating as designed. Call complete. W11396033.
We serviced a
WHIRLPOOL DRYER
Model WED5800SW0
Near New Braunfels, TX 78130
Andrew
Job Details:
02/14/2025
Arrived on site to test unit for not heating. Found element shorted out. Replaced element(279838) and unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Florence, TX 76527
Wesley
Job Details:
02/14/2025
Ar3ivedmonsite and replaced control to resolve water sensor error. Unit is now operating as designed. W11513246
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Cedar Park, TX 78613
David Z
Job Details:
02/14/2025
"Arrived on site to follow up on sealed system repair. Removed compressor and drier and installed new. Cut out lok ring on condenser to yoder loop line. Added a sleeve. Pressure tested with nitrogen and found no leaks present. Vacuumed down and verified good vacuum. Charged to spec and verified unit started cooling. Unit working as designed. Parts used - WPW10143759, W115066365, W11580057."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Austin, TX 78748
Leonardo
Job Details:
02/14/2025
Arrived on site to drop off drain hose. Left drain hose on swing. Job complete. W11414944 no on here to sign
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PVEXWS06
Near Dripping Springs, TX 78620
Brandon
Job Details:
02/14/2025
"Arrived on site to replace previously diagnosed parts. I replaced brackets switch, and trim door piece. Unit tested good. Parts used wp2156022, wp2180226 wp2162361"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78754
Joe Z
Job Details:
02/14/2025
"Arrived on site for continued issues of long dry times. Upon arrival, ran polarity test and get in idle mode L2-N 121.8, L1-N 121.9,, N-gnd 0, L1-L2 209-211, then get under load L2-N 119.8, L1-N 121, N-gnd .36, L1-L2 209-211. Contacted GC for assistance. Believe that unit is bein run on a 308 system. Contacted Techline and spoke with George. Teach also agrees System is 208 so long dry times will happen. Unit is operating as designed. SR# 7740894667. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Georgetown, TX 78626
Tyler
Job Details:
02/14/2025
Arrived on-site for no water issue. Found bad valve. Installed inlet valve (w11165546) cycled machine and everything works as designed call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Jarrell, TX 76537
David Z
Job Details:
02/14/2025
"Arrived on site to diagnose dishwasher not draining. On arrival customer clarified unit does drain now, but it isn't washing. Tested unit and found no motor action. Checked wiring and found harness molex was not fully inserted in the wash motor. I clicked it in and ran the unit. Verified proper wash action after motor was connected. Unit now working as designed. No parts needed. House was closed on in Jan of 25, wash motor was never fully plugged in since delivery."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Jarrell, TX 76537
David Z
Job Details:
02/14/2025
Arrived on site to follow up on washer making noise. Tested unit and heard a loud grinding. I checked under the unit and found the shifter was locked halfway between spin and agitated causing the grinding. I went into diagnostics and triggered the shifter to agitate and reset its position. Ran the unit and confirmed shifter IS going back and forth between spin and agitate properly at this time. No additional parts needed. No additional charges incurred. Call completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Austin, TX 78746
Scott
Job Details:
02/14/2025
Arrived on site for fresh food section warmer then normal. Found fan in cover not coming on in dianostics. Defrosted fan scroll . Getting voltage to fan . Replaced fan scroll W11608966. Fan is now functioning . No water leaks detected at time of service. Job complete .
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS42E22L00
Near Austin, TX 78731
Scott
Job Details:
02/14/2025
"Arrived on site ,replaced control and thermistor W11752963, WP2302937. Ran dianostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ4
Near Round Rock, TX 78664
Sterling
Job Details:
02/10/2025
Our arrival verified complaint of unit. Not washing correctly on inspection shows. No debris in filter oranwashed sump area ran diag cycle and confirmed the wash motor is not activating verified voltage to pump is good. Verify voltage and polarity are correct. Replace sump assembly. Reran diag test and unit is now functioning correctly.Job complete installed w11613479
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near VLG O THE HLS, TX 78738
Brandon
Job Details:
02/10/2025
"Arrived on site for customer complaint of unit leaking, I ran test cycles 2 times, did not see any signs of leaks. Pulled unit out and ran test, no leaks found."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Austin, TX 78738
Brandon
Job Details:
02/10/2025
"Arrived on site to replace previously diagnosed parts. I replaced appliance manager control, control board, and epair/console, unit tested good."