We serviced a
WHIRLPOOL DRYER
Model MED6630HC2
Near Austin, TX 78732
Vincent
Job Details: 10/24/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint was not drying correctly only in quick dry. Tested unit and found poor airflow. Advised CX to get vents checked to make sure they are not clogged at all. Looks like the venting between the wall they have a flexible hose. Entered diagnostics and found no stored error codes. Called techline and spoke to Bruce SR#7734884724 and advised if theres no clothing touching the moisture sensors they will not operate properly and the unit after 5 min it will start to count down. Unit is operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS0
Near Austin, TX 78704
Wesley
Job Details: 10/24/2022
Arrived onsite and found unit operating with glass in the drain pump. Preventing normal operation and draining. Cleared pump and tested for normal operation. All checks good. Advised customer on the repair.
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 10/24/2022
"Arrived to inspect no operation of both ovens. I found the left oven could be set, but would not ignite. The right had no reaction to any inputs and appeared dead. I removed and replaced the right ui and the main control and all operations were restored to normal. No gas leaks detected during service.
We serviced a
GE REFRIGERATOR
Model PSB48YSXASS
Near Austin, TX 78738
Luis
Job Details: 10/24/2022
"Arrived on site for water leaking. Found broken drain pan,found water dripping from liner diagnosed insulation
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Bee Cave, TX 78738
Luis
Job Details: 10/24/2022
"Arrived on site for no cool. Removed evaporator cover no traces of uv dye,removed compressor cover no traces of dye on tubing,weld joints or lock rings,checked pressures low side @ -25 high 40 called tech support per tech support pressurized system to 140psi checked all connections with bubble solution no visible bubbles called tech support found pressure slowly dropping while on hold with tech support gave tech support finding per tech support
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS0
Near Georgetown, TX 78626
Maurice R
Job Details: 10/24/2022
Arrived onsite for previously diagnosed parts. Installed pump and latch. Unit is operating as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model JJW3430DP03
Near Lakeway, TX 78734
Vincent
Job Details: 10/24/2022
"Arrived on site for oven, inspected unit and work area. CX complaint was ERROR code F2E1 us stuck key. Inspected unit and cycled power and still no feedback. Unit will need a new UI panel to fix the issue. CX said they would contact JENN Air to see what they can help them with.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Round Rock, TX 78665
Cliff
Job Details: 10/24/2022
Arrived on site to diagnose a Whirlpool refrigerator WRF555SDFZ02 that is not dispensing ice. Found dispenser motor locked up and replaced motor. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED8620HC0
Near Austin, TX 78757
David S
Job Details: 10/24/2022
"Arrived on site to install previous diagnose parts. I replaced the control and the repair kit(guide wheels, pulley, belt). I reassembled the unit and tested it. It is now working as designed.
We serviced a
GE REFRIGERATOR
Model GSL25JFPC BS
Near Wimberley, TX 78676
Andrey
Job Details: 10/24/2022
"Arrived on site to replace previously diagnosed defrost heater, replaced heater advised customer to thaw out unit for 24-48 hours before turning it on, no leaks detected job complete"
We serviced a
GE DISHWASHER
Model PDW7800N10BB
Near Georgetown, TX 78628
Maurice R
Job Details: 10/24/2022
"Arrived onsite for dishwasher with no water. On inspection the water was turn off under the sink. Once the water was on the unit starting working. I noticed the upper arm was not spinning, I found that the rack was leaning to one side and it was not making connection in the back where the water is supplied to the arm. Fixed the rack so it was level and the upper arm started to spin. No water leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW1
Near Austin, TX 78730
David S
Job Details: 10/24/2022
"Arrived on site for dryer making a horrible noise. I inspected the unit and work area. I found the pulley and guide wheels seized. repair kit(pulley, guide wheels and belt. I installed the repair kit.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNTB0
Near Spicewood, TX 78669
Luis
Job Details: 10/24/2022
"Arrived on site. Found excessive ice production defective bin thermistor,removed ice ran diagnostics all test passed besides defective thermistor. Removed all accessible tubing and parts,all removed parts,water bin and around pump assembly,reassembled unit replaced bin thermistor. Ran diagnostics all test passed,added cleaning solution and ran unit through a clean cycle. used 1 WPW10511923 (Thermistor) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB865GC0
Near Moody, TX 76557
Jonathan M
Job Details: 10/24/2022
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Customer advised that the unit doesnt seem to spin. Tested the unit and did confirm the customers complaint. Found the agitator would be the only one that spins. Checked underneath the unit and found the slider broken.Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killeen, TX 76542
Tyler
Job Details: 10/24/2022
Arrived on site for washer needing previously diagnosed control. Upon arrival reconfirm issue but found structural damage on control that indicated drain pump was still failing despite resistance being within range. Spoke with CS regarding additional part cost for repairs. Replaced drain pump and controlled and reassembled and tested unit fully and found no signs of leaking in unit now fully functioning as designed as well as being fully responsive. call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near New Braunfels, TX 78132
Andrew
Job Details: 10/24/2022
"Arrived on site and replaced previously diagnosed main control, UI, deli UI and deli UI harness. Unit working as designed. Water dispensing, lights working, compressor running cooling. No leaks detected.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Wimberley, TX 78676
Andrey
Job Details: 10/24/2022
"Arrived on site to test unit for no power, tested unit found shorted console, replaced console ran unit through diagnostics cycle agitator was loose and it got tightened all other components tested good, no leaks detected job complete"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Austin, TX 78735
Matthew
Job Details: 10/24/2022
Arrived onsite for dryer not heating. Upon arrival inspected unit. Pulled unit from wall and found supply voltage issues. Found L1 120vac and L2 80 volts. Notified customer that an electrician will needed to fix the issue and restore the full 240 vac.
We serviced a
WHIRLPOOL WASHING MACHINE
Model WFW95HEXW2
Near Austin, TX 78730
David S
Job Details: 10/24/2022
"Arrived on site for dryer making a noise, customer stated the washing machine was leaking after it had been removed from the cabinet. I inspected the unit and work area. I gained access to the interior of the washer and ran a diagnostics cycle. I found the drain hose not in the stand pipe properly causing water to over flow. I corrected the drain hose
We serviced a
KITCHENAID OVEN
Model KOSE507ESS05
Near Andice, TX 78628
Kimo
Job Details: 10/24/2022
Arrived onsite for and oven that is not cooking evenly. Up arrival I performed a temp test and found the the unit is heated as normal. Cx showed me a picture of bacon the they were cooking in the oven and it showed that One side was crispier than the other. I advised the cx that oven may have hotspots in them and what could help is if they turn the dish they are cooling halfway through the cooking process. As I could not find any sort of failure I contacted Butch at techline and advised of the findings and it was determined that the unit is operating as designed and was given the same advice that I gave to the cx. Sr#7734889534.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Kimo
Job Details: 10/24/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new Dispenser W10861000 and tested unit and found unit operating as designed no leaks job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Georgetown, TX 78628
Kimo
Job Details: 10/24/2022
"Arrived onsite for to install properly diagnosed parts. Upon arrival I installed new tub,Sump&motor and tub shield. And tested unit and found unit operating as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSG244LS1
Near Georgetown, TX 78628
Kimo
Job Details: 10/24/2022
Arrived onsite for dishwasher what is flashing the f8e4. Upon inspection I found that the drip pan was full of water which can be cause by an over sudsing issue. I went over properly detergent use and I removed the water and tested unit several time checking for leaks and found none and unit is operating as designed. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Austin, TX 78738
Leonardo
Job Details: 10/24/2022
Arrived on site to test unit for unit not heating. Test unit and found door key not making contact with switches on right side. Adjusted the switch holder on right side closed door and unit heating and door closing correctly job complete.
We serviced a
WHIRLPOOL FREEZER
Model KSCS23FTSS02
Near West Lake Hills, TX 78746
Wesley
Job Details: 10/24/2022
Arrived onsite and found unit leaking from drain tube clog. Found old debris and confirmed the tube had not been cleaned on first repair other than by use of hot water. For this reason the manual removal and cleaning of the drain tube is covered by the one year workmanship guarantee. All checks good.
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Georgetown, TX 78633
David Z
Job Details: 10/24/2022
Arrived on site to diagnose refrigerator with freezer light out. Examined unit and found some RC lights out as well. Replaced freezer module per SP W11460554F. Tested unit and found all lights working properly. Call complete.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS02
Near Austin, TX 78736
Matthew
Job Details: 10/24/2022
Arrived onsite for oven error code and temperature discrepancies. Tested temperature sensors and both were good. Inspected gaskets are in good condition. No rips tears or stiffness. Issues are electronic. Replaced both controls and UI. Tested unit at 350 degrees and unit is functioning properly. Job complete
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Kingsland, TX 78639
Gerry C
Job Details: 10/24/2022
"Arrived to instal previously diagnosed and ordered parts JBZFL30IGX00. Upon arrival I found the ice bin completely full and the ice was properly sized with a good appearance. I suspect the prior issue was completely due to the supply line freezing and due to current operation and prior findings of all correct voltages and resistances, no further action should be taken. The unit was not set well within the chassis and I corrected and matched to the cabinet. Operational test good, no leaks observed during service. I contacted the MFG tech assist line and advised of my findings, SR# 7734387162, tech Bruce. The tech advised no further action and if future issues arise, W11515313 and W11234554 should be replaced at that point."
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ01
Near Bastrop, TX 78602
Joe Z
Job Details: 10/24/2022
"Arrived onsite for Leaks water. Upon arrival inspected unit and is off. Restored power and ran unit. Found unit is leaking from drain pump. Found drain hose is not secure.Secured hose, And test unit. Watched unit cycle several times and then begin to make ice. Unit is operating as designed. No leaks present at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78703
Wesley
Job Details: 10/24/2022
"Arrived onsite for door closure issue and temperature concerns with wilting produce. Found customer storing food at the warmest fridge setting. Which was leaning the true temperature in the 40-50 range. Advised that for refrigerated food to stay good it must be maintained at a dry, dark temp of 33-41f and that moisture on fleshy leafy vegetation or in produce bags will allow for faster food wilt. Along with freezing temperatures or temperatures warmer than 41f. Door is operating as designed. Instructed customer on door operation and design."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Smithville, TX 78957
Joe Z
Job Details: 10/24/2022
"Arrived onsite for Dryer Stops Mid-Cycle. Upon arrival test unit and is operating correctly. Customer showed me a video she recorded. Video shows that after after a while unit stops heating and after restarting, the time starts counting down , but the basket is not turning and unit will not heat. After letting the unit sit for more than 10 minutes it will then operate. Need to replace control due to relay not sending voltage. Replaced control and thermistor. Test unit and unit is operating as designed"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Manchaca, TX 78652
Kevin
Job Details: 10/24/2022
"Arrived on site and replaced gasket ordered by previous technician, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Buda, TX 78610
Joe Z
Job Details: 10/24/2022
Arrived onsite to install previously ordered parts. Upon arrival ran diagnostics and got F8-E1 long fill. Test unit on automatic cycle and unit operates correctly. Customer explained that the issues seems to be intermittent. Replaced control W11498796 and water valve W11038689. Unit is operating as designed. No leaks present as this time Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bastrop, TX 78602
Joe Z
Job Details: 10/24/2022
Arrived on site to install previously ordered part. Replaced control W11203924. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS01
Near Wimberley, TX 78676
Andrey
Job Details: 10/24/2022
"Arrived on site to replace 12 LED module per W11606409 S-code S84638, replaced led modules all light are now working properly, unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Wimberley, TX 78676
Andrey
Job Details: 10/24/2022
"Arrived on site to replace previously diagnosed latch, replaced latch, ran diagnostics cycle, all components are running properly, no leaks detected job complete"
We serviced a
MAYTAG DRYER
Model MGD6630HC3
Near Round Rock, TX 78681
Paul
Job Details: 10/24/2022
Arrived onsite for a dryer that has long dry times and keeps adding time when the clothes are already dry. I tested the unit in a regular cycle with nothing in the dryer and it counted down from 57 minutes to 42 minutes and never dropped time or shut off with the UI changing from sensing to wet. The tech sheet in Service Matters does not give diagnostics steps and the service manual I found after removing the engineering digits is for an older model dryer. While on hold for techline I tested the sensor circuit from the control and it tested good. I found the wall outlet with reverse polarity and I explained to the customer that on these newer machines this can make the controls wig out. I explained to the customer how to test the unit and what to look for with no clothes loaded. Mr is going to correct the polarity at the outlet and then will test it and call us if needed. If customer calls back we need to return with the control. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model W5CG3625XB00
Near Georgetown, TX 78633
David Z
Job Details: 10/24/2022
"Arrived on site to diagnose cooktop that was always sparking when plugged in. On arrival found issue was already resolved. Cleaning person likely got chemicals in the switch causing it to short, but once it dried it went back to normal. No service needed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Georgetown, TX 78633
David Z
Job Details: 10/24/2022
"Arrived on site to diagnose range that is shutting off during extended cooking periods. Unit would essentially stop heating, even tho control was powered. Customer said it has happened several times, and they would have to stop the cycle and restart it to fix it. Last time this happened they could not restart it. Replaced control to resolve. Custoner will follow up if issue returns. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Georgetown, TX 78633
David Z
Job Details: 10/24/2022
"Arrived on site to diagnose oven that is not making any sounds from the console. Customer advised me none of the buttons make noise, and no preheat timer noise. I tested the unit and confirmed all sounds were absent, volume set to max. I power cycled the unit and retested. Once power cycle was completed I verified proper operation and sounds present. Advised customer to connect the unit to the whirlpool app to allow for software updates. Unit now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Wimberley, TX 78676
Andrey
Job Details: 10/24/2022
"Arrived on site to test unit for no ice production, tested unit found ice maker is off, turned on ice maker, ran diagnostics test, IM completed cycle and filled with water, unit is running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78732
Vincent
Job Details: 10/24/2022
"Arrived on site to install parts ordered. Installed control board, Orion board and sparsh UI. Leveled unit on feet. Unit should be working as designed. No leaks. Where observed during service. Job completed"
We serviced a
WHIRLPOOL COOKTOP
Model G7CE3635XS01
Near Georgetown, TX 78628
Kimo
Job Details: 10/24/2022
"Arrived onsite for a cooktop that has broken knobs. Upon arrival I found that the knobs when broken. I replace the knobs and tested unit and found unit operating as designed, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Austin, TX 78749
Matthew
Job Details: 10/24/2022
Arrived onsite for dishwasher door falling down when opened. Upon arrival inspected unit. Inspected hinges and found left hinge failure. Replaced left hinge W11573703. Tested unit and unit is functioning properly. Customer approved door operation. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGC558JSS00
Near Austin, TX 78737
Kevin
Job Details: 10/24/2022
"Arrived on site and found left front burner takes longer to ignite than others. Removed burner head and loosened Phillip screws 1/4 turn each. Sent in a video of burners igniting after adjustment. Customer is happy with it now, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78746
Wesley
Job Details: 10/24/2022
Arrived onsite for minimal frost on the evap cover. Found the frost to be superficial. Changed the defrost to 8hr cycle and advised customer on design and proper storage. All checks good. Unit is operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78734
Vincent
Job Details: 10/24/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint was not draining. Inspected the drain and it was clogged at the garbage disposal area. Entered diagnostics and found error code 6-4 5-1. Unclogged unit and retested and its now operating as designed. No leaks where observed debuting service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near New Braunfels, TX 78132
Andrew
Job Details: 10/24/2022
Arrived on site and replaced previous diagnosed deli door and deli ui. Unit working as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Austin, TX 78739
Matthew
Job Details: 10/24/2022
Arrived onsite for microwave intermittently heating. Upon arrival inspected unit. On first test unit did heat. Customer stated at time will heat and other does not. Also noticed the sound of the magnetron engaging. Found switches not actuating properly. Opened housing and adjusted switches to be positioned closer to the front of the unit. Tested unit multiple times and had no issues. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW3
Near Driftwood, TX 78619
Kevin
Job Details: 10/24/2022
"Arrived on site and inspected washer and found detergent pump is operating properly, took video, ran automatic test 12 and this completed properly. Could not find any issues with washer,
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/24/2022
"Arrived on site and replaced missing nameplate, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Blanco, TX 78606
Andrew
Job Details: 10/24/2022
"Arrived on site and replaced compressor from previous diagnosis. Replaced compressor, drier and access. Vacuumed system and held vacuum for 20mins. Charged to specs, frost pattern developing nicely. Job complete."
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS20
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 10/24/2022
"Arrived to inspect temperatures. I set the unit to 350 bake and allowed it to reach a full preheat after approximately 0 minutes. Temperatures were 367 344 373 340, 357 average and within mfg specifications. I advised the CX of my findings and they prefer a slightly warmer actual temperature and I induced a five degree offset and advised them how to adjust further if desired. Operational test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Blanco, TX 78606
Andrew
Job Details: 10/24/2022
Arrived on site and replaced previously diagnosed ice maker and dispenser ui per Techline. pressure exiting regulator was 53psi. Unit working as designed. Advised to monitor. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Austin, TX 78745
Matthew
Job Details: 10/24/2022
Arrived onsite to replace faulty control. Replaced control and tested. Calibrated new control and ran auto test. All test passed. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Pflugerville, TX 78660
Cliff
Job Details: 10/24/2022
Arrived on site to diagnose a dishwasher that is not draining properly. Tested all parts and components and found no failures to unit at this time. Did note excess suds that are not allowing OWI sensor to register properly. Advised customer on findings and soaps to use to prevent sudsing. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Georgetown, TX 78628
Maurice R
Job Details: 10/24/2022
Arrived onsite for dishwasher basket was broken. On inspection found the wheels on the upper rack have come the off the basket. Installed the wheel kit on the unit. The basket is operating as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Georgetown, TX 78626
Maurice R
Job Details: 10/24/2022
"Arrived onsite for dryer not heating. On inspection found that there was no power to L1 L2, there was 120v from L1 to neutral and ground. There was 120v from L2 to neutral and ground. There was 240VAC from ground to neutral. The outlet was missed wired. CX will get electrician to fix."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78737
Kevin
Job Details: 10/24/2022
"Arrived on site and found saved error codes F8E4, F8E2, found some water in overflow tray. Removed front panel and did not see any evidence of leaking. Uninstalled dishwasher and started a normal cycle and observed it for 20 min and did not find any leaking. Took videos and documented them with tech line, 7734887931"
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS01
Near Austin, TX 78703
Luis
Job Details: 10/24/2022
"Arrived on site. Powered unit on ran diagnostics all test passed,ran unit brought a normal operating cycle,waited ice slab formed and dropped to grid cutter,ice cycle continued unit appears to be working as designed. Advised customer if in 24 hrs no ice to call back to office to reschedule and have machine running 24hrs before next visit. If issue continues possibly might need valve."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Killeen, TX 76543
Tyler
Job Details: 10/24/2022
Arrived on site for range needing previously diagnosed infinite switch. Upon arrival installed required part. Reassembled and tested unit and found front right burner functioning as designed. Call complete
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Spicewood, TX 78669
Leonardo
Job Details: 10/24/2022
Arrived on site to test unit for door coming out. Test unit and found door hinge not sitting in hinge receiver correctly. Secured door to hinge receiver test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS07
Near Temple, TX 76501
Tyler
Job Details: 10/24/2022
Arrived on site for microwave missing balancing ring for turntable plate. Upon arrival confirmed issue and install required par and found microwave working as designed. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Austin, TX 78753
Cliff
Job Details: 10/24/2022
Arrived on site to diagnose a microwave that is resetting constantly. Found cavity t-stat 90+ percent failed and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS24GS0
Near Austin, TX 78759
Wesley
Job Details: 10/24/2022
Arrived onsite and replaced the console and touch harness to repair unit. W11199895 and W11486759. Unit is now operating as designed. Reinstalled unit and tested. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Cliff
Job Details: 10/24/2022
Arrived on site to diagnose a Whirlpool dishwasher WDF520PADM9 that has a broken sprayer arm. Found upper rack sprayer mounting tabs broken and replaced sprayer. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Spicewood, TX 78738
Vincent
Job Details: 10/24/2022
"Arrived on site for cooktop, inspected unit and work area. CX complaint was igniter keeps clicking and sparking when it was turned off. Contacted Whirlpool safety and spoke to sherell Sr#773485657 and explained that it would need the spark module and the harness. Replaced the parts and retested. Unit is now operating as designed. No leaks where observed during service."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4236ADS
Near Georgetown, TX 78633
David Z
Job Details: 10/24/2022
Arrived on site to diagnose vent hood with non working fan. Tested switch and found the fan is not coming on at all. Wiggled wires in the harness for the motor connector and fan came on. Was able to clamp the connector terminals down to make better contact and retested. Was able to successfully turn on and run the fan with no issues. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KICU569XSS00
Near Spicewood, TX 78669
Leonardo
Job Details: 10/24/2022
Arrived on site to test induction cooktop no power. Test unit and found all burners working correctly at this time and no error codes. Could not duplicate the problem at this time job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78737
Leonardo
Job Details: 10/24/2022
Arrived on site to replace ui and control board. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Austin, TX 78735
Luis
Job Details: 10/24/2022
"Arrived on site for no ice. At time of visit ice in bin,ran diagnostics optics passed,ran fan test passed,no errors on icemaker,ran harvest test passed checked fill tube heater good,ran fill test passed."
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6048JSS2
Near Marble Falls, TX 78654
Leonardo
Job Details: 10/24/2022
Arrived on site to test unit for light flickering on 1 but not on 2. Test unit and found lights getting correct voltage and normal power. Called Techline and per Techline normal operation on lights is flickering on low setting due to hertz for the LED lights. SR#7734885128
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78702
Wesley
Job Details: 10/24/2022
Arrived onsite for noisy dryer. Made adjustment to installation and secured duct. Unit is now operating as designed without vibration noise. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near New Braunfels, TX 78132
Andrey
Job Details: 10/24/2022
"Arrived on site to replace previously diagnosed control, replaced control, fan has stopped running constantly but unit would not heat, replaced console, unit is now heating but light is still not turning off, called tech line and found that the latch was loose , Sr#7734881714, secured latch, pre heated unit to 350 , unit is now running as designed, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Georgetown, TX 78633
David Z
Job Details: 10/24/2022
Arrived on site to address freezer door with loose handle. Found set screws were loose causing shaky handle. Tightened set screws to resolve. Unit now operating correctly. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS20
Near Georgetown, TX 78633
David Z
Job Details: 10/24/2022
"Arrived on site to install lower vent and cover pieces. Removed the door to install and immediately noticed the lower corners of the chassis were completely bent and folded, making installing the vent impossible. Unit not repairable. Called and documented with tech line Ed, SR7734887352. Customer advised to contact customer care and provide with SR. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78726
Paul
Job Details: 10/24/2022
Arrived onsite for a refrigerator with a dent in the lower left front of the RC door. I replaced the door and installed a new badge. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Pflugerville, TX 78660
Cliff
Job Details: 10/24/2022
Arrived on site to diagnose a Whirlpool dryer WED4616FW0 that was making unusual noise. Ran test cycle on unit and found no abnormal noises or failures in operation. Advised customer on findings and no further repairs needed.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Meadowlakes, TX 78654
Lou
Job Details: 10/24/2022
"Arrived on site to inspect range oven door not sealing. Upon further inspection, the customer advised the unit is not reaching temps, the oven door isnt closing all the way and the unit sits too high compared to the countertops. Using my multimeter, I placed my thermal lead in the center of the middle rack and tested temps on Bake at 350 degrees. My preheat temp was 369 degrees. My next 4 readings were 374, 323, 380, 334 for an average temp of 352 degrees. While testing, I removed the warming drawer and placed my level on the unit and it is showing to be perfectly level (photo). I tested the cooktop and all burners are functioning properly. I advised the customer of my findings and provided photos of my findings. Also checked the door and found the receivers screws were loose and I adjusted and tightened the receivers. Tested the door operation and it is operating as designed. Other than the hinge receiver adjustments, no further repairs needed at this time. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Mustang Ridge, TX 78610
Joe Z
Job Details: 10/24/2022
"Arrived onsite for No Operation - Will Not Turn On. Upon arrival inspected unit and there was no power no interior lights, no lights on ui. Found correct polarity at supply. Inspected voltage at control and found harness from main plug not securely connected. As soon as I secured connection,unit turned on. Inspected functions on diagnostics and all is operating correctly. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 10/24/2022
Arrived to inspect toe plate falling off. I found the original installation did not attach the mounting screws and I was able to replace them with stock-on-hand. I tested the unit and found no issues. No leaks observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Gatesville, TX 76528
Jonathan M
Job Details: 10/24/2022
I called Whirlpool Techline and spoke to Andy SR# 7734889405. He advised me to remove the cap tubes from the 3-way valve ad low side port at the compressor to blow nitrogen through the evaporators. I did go ahead and do that but was unable to remove any excess oil. Went ahead and replace the dryer and ended up welding the top of my dryer shot. Went to replace another dryer and found that the steel line was too short for the next dryer due to having to cut off a part of the steel line that was soldered shut. I called whirlpool tech line back and spoke to Cliff (same SR#). He had me take a photo of the issue and advised that there was not enough steel line to make a proper repair. He advised that this unit would be sent to review and to tell the consumer that whirlpool would be in contact with them or myself within the next 3 to 5 business days. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Cedar Park, TX 78613
Paul
Job Details: 10/24/2022
Arrived onsite for a dishwasher to replace previous diagnosed parts. I replaced the sump and motor then ran the diagnostics cycle. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78730
David S
Job Details: 10/24/2022
"Arrived on site for whirlpool top load washing machine not draining. I inspected the unit and work area. I found the tube empty. The customer stated if she shook the tub she could hear water at the bottom. I ran a diagnostics cycle and found the unit filling, agitating, spinning, and draining properly. I explained to the customer how the bottom of the outer tub is designed and there will be some water left at the bottom of the outer tub. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Temple, TX 76502
Tyler
Job Details: 10/24/2022
"Arrived on site for range not allowing oven functions to preheat. Upon arrival confirmed issue and upon further testing found no errors however I did find relays on control not opening up to allow preheating. Found control failing. If repairs are approved the following part needs to be ordered W11544349 control, ordrng 1 W11544349 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Cedar Park, TX 78613
Paul
Job Details: 10/24/2022
"Arrived onsite for a refrigerator not cooling correctly after the previous repair. I tested the FC temp and found it at 10 degrees. I found the RC only at 50 degrees. Settings were at 37 & 0 degrees. I found the evaporator frosted up again. I ran multiple test and the thermistors and the fan are working as designed. The coil is getting a full frost pattern. I found both door closures sprung and not keeping the doors shut. I suspect this is most of the problem since the right door gasket had been replaced. I was able to reload the right door closure and that door is closing as designed but the left door closure is broken along with the bushing. Both will need to be replaced. I removed all the frost from the RC coil. Ordering washer, closure, and bushing. Office to RS.; ordrng 1 W11109515 (Washer) and 1 W11159608 (Hinge Bushing) and 1 W11179355 (Closure)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Kimo
Job Details: 10/24/2022
Arrived onsite for a refrigerator that has water pooling in the bottom of the pantry drawer. Upon inspection I found that the drain pan is bowed and the bi-metal is corroded causing a defrost issue. Upon further inspection I found that the drain tube was clear and sealed up properly. to replace the fan motor harness and the pan. ordrng 1 W11087438 (EVAPORATOR FAN MOTOR)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20ETSS00
Near Wimberley, TX 78676
Andrey
Job Details: 10/24/2022
"Arrived on site to test unit for leaking ice maker, customer stated that water is not dispensing and ice maker is leaking, tested unit found water filter was not installed all the way, ran diagnostics cycle on ice maker, found ice making leaking water, ordrng 1 D7824706Q (Ice maker)"
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Belton, TX 76513
Tyler
Job Details: 10/24/2022
Arrived on site for range showing error codes. Upon arrival confirmed issue and upon further testing I found relays not opening and control showing f1e0 error. ordrng 1 W11528249 (Control)
We serviced a
KENMORE DISHWASHER
Model 665.12783K310
Near Austin, TX 78727
David S
Job Details: 10/24/2022
Arrived on site for kenmore dishwasher leaking. I inspected the unit and work area. I tested the unit and found the diverter valve leaking. ordrng 1 W10537869 (Diverter valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78734
Vincent
Job Details: 10/24/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was not cooling in both compartments. Ran test 4 & 5 and they both checked good. Gained access to check compressor and found nothing from normal. Compressor was warm. Unit will need a sealed system repair. Office to order parts and reschedule for 2 hrs when all parts are available. Will need new compressor and RC evaporator and returning with FC evap. Will need the drip pan service pointer CX has declined to do that repair. No leaks where observed during service. ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (FC evaporator) and 1 W11492867 (RC evaporator)"
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Marble Falls, TX 78654
Lou
Job Details: 10/24/2022
"Arrived on site to inspect washer leaking from the front of the unit. Upon further inspection, I found the unit stacked with a work bench next to it (photo). Customer advised that they saw the water leaking from the bottom left corner of the dispenser (photo), where there is currently dry water streaks. I placed the unit in diagnostics showing no error codes and tested the unit. Unit is operating as designed. Per service pointer #W11481731, the dispenser assembly needs to be replaced. I am ordering the dispenser assembly and scheduled return service for 11/14/22 at the customers request. No water leaks observed during service other than the dry water streaks on the unit.; ordrng 1 W11524103 (Dispenser assembly)"
We serviced a
WHIRLPOOL MICROWAVE
Model JMW2430DP01
Near Spicewood, TX 78669
Leonardo
Job Details: 10/24/2022
Arrived on site to test unit for shorted keypad error. Found shorted keypad error code and unit not responding. Test unit and unit will not let me reset. Will order new console ; ordrng 1 W10887855 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS06
Near Austin, TX 78730
David S
Job Details: 10/24/2022
"Arrived on site for KitchenAid builtin side by side fridge leaking. I inspected the unit and work area. I found the fridge leaning forward, the kick plate off, and the drain tube clogged. I cleaned the drain tube, I connected the Unit back to water. I leveled the unit properly, and reinstalled the kick plate.
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near New Braunfels, TX 78132
Andrey
Job Details: 10/24/2022
"Arrived on site to test unit for no heat, tested unit found thermal fuse shorted, all other components tested good, ordrng 1 WP3392519 (Thermal fuse)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS03
Near West Lake Hills, TX 78746
Wesley
Job Details: 10/24/2022
Arrived onsite for no ice production and found unit with damaged resister on the receiver board. Ordering emitter and receiver boards to repair; ordrng 1 W10757851 (Emitter/receiver baord)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS06
Near Austin, TX 78717
Paul
Job Details: 10/24/2022
Arrived onsite for a microwave/oven combo that the element support in the microwave broke. I found the element hanging down and the support broken. The tenant had bought the support but decided he could not make the repair. I replaced the element support. Call complete.
We serviced a
GE RANGE
Model JGBS15GER5
Near Austin, TX 78745
Matthew
Job Details: 10/24/2022
"Arrived onsite for range oven function not operating. Upon arrival inspected unit. Found cooktop burners are functioning however oven not heating. Igniter is not sparking. Spoke to SW to troubleshoot. Ignition issues possibly caused by thermostat, ignitor and valve. Rodents may have caused electrical issues like display not functioning. Landlord will discuss with tenant an how they will be moving forward. Will contact office. ; ordrng 1 WB20k8 (Thermostat) and 1 WB19k13 (Valve)"
We serviced a
KITCHENAID DISHWASHER
Model KUDP01DLBT3
Near Austin, TX 78749
Matthew
Job Details: 10/24/2022
"Arrived onsite for dishwasher not washing properly. Upon arrival inspected unit. Found very little water entering unit. Wash motor and drain pump are functioning. Unit is installed with original copper line. Will need valve replaced as well as supply line and connector. Ordering Valve, supply line and elbow fittings; ordrng 1 W10278636RC (Supply hose)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIO18NNZS2
Near Killeen, TX 76549
Tyler
Job Details: 10/24/2022
"Arrived on site for ice machine not making ice. Upon arrival confirmed issue. Found charge in system gone/in vacuum, compressor amperage between 3.15-3.53amps and steadily climbing. Found leak in evap plate. Will need office to reschedule once availability of parts is known for 4hr sealed system repair. ; ordrng 1 WPW10218037 (Evap coil) and 1 W10536005 (Compressor) and 1 W10129494 (Con. Coil) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve) and 1 Cnote (4h weighed repair) and 1 Cnote (Nitrogen+kit)"