Service History 649

Near Manor, TX 78653
Andy
Job Details: 03/18/2020
RANGE WHIRLPOOL WFC310S0ES3 "Arrived on site for RF burner not working and other burners going on and off. Tested and inspected unit and found issue with RF switch. Removed failed part and replaced with new. Also instructed customer on burners in service pointer stating “In some possible instances consumers have reported that the inner portion of a coil heating element on their range or cooktop appears to turn on and off, or appears to not glow as brightly as the outer portion of the coil. Some consumers have also reported longer high-heat cooking times, such as the time to boil large volumes of water.This is normal operation for current coil heating elements and is not an indication of problems with the coils. As of June 1, 2018, Underwriters Laboratory (UL) changed the standards for all electric coil elements. Ranges and cooktops using this type of burner are now equipped with temperature-limiting coils to further reduce the risk of unattended cooking fires.” Tested and inspected uni
Near Round Rock, TX 78665
Al
Job Details: 03/18/2020
OVEN WHIRLPOOL WOS51EC0AS03 "Arrived to inspect same failure.Removed and replaced the fuse, reassembled and unit tested as designed.Job complete
Near Austin, TX 78746
Kevin
Job Details: 03/18/2020
REFRIGERATOR JENN-AIR JS48NXFXDW05 "Arrived on site and inspected refrigerator and found handle mounting locations are stripped. There is no parts replacement that could correct us.
Near Belton, TX 76513
Cliff
Job Details: 03/18/2020
REFRIGERATOR AMANA AFI2538AES7 Arrived on site today no say refrigerator that is not responding to controls. Found failed dispenser control and dispenser overlay switch. Both parts would need to be replaced to complete repairs. Both parts are no longer available per IPL. Office will need to research parts and contact warranty company so they can resolve the claim.; ordrng 1 12939601 (cntrl-elec) and 1 13035901B (overlay) and 1 RESEARCH (PARTS ORDERED ARE NLA)
Near Jarrell, TX 76537
James
Job Details: 03/18/2020
WASHER MAYTAG MVWB765FW3 Arrived on site and found gear case has failed. Installed new gear case and tested operation. Unit tests good. Job complete
Near Burnet, TX 78611
Jonathan S
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator RC doors having damaged. Inspected both doors and found manufacturer defect. Attempted to take pictures but defect would not show in pictures. Doors looked as if wave was in stainless steel. Will need to replace both RC doors. Informed customer doors may take up to 6 to 8 weeks to receive. Office to schedule appointment when ETA is available ; ordrng 1 W10815695/STAINLESS (LEFT RC DOOR) and 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 W10815687/STAINLESS (RIGHT RC DOOR)
Near Austin, TX 78745
Kevin
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site and inspected refrigerator and found home inspector has told homeowner that is the refrigerator is loud. Noise is compressor running at startup and it is normal for this unit. No adjustment or replacement of parts can correct issue. No water leaks detected at time of service, job complete"
Near Round Rock, TX 78664
Paul
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the pads on the hinges and the door works as designed. I also found two of the top screws on the inner door stripped and replaced them. Call complete.
Near Jarrell, TX 76537
James
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and installed new harness, control and ui. Tested operation and found unit working properly and valves dispensing properly. Job complete"
Near Burnet, TX 78611
Jonathan S
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for refrigerator not making ice. Performed diagnostics mode and checked ice maker fault codes. Found error E2 motor lost home position. Ran fill test and found fill tube frozen. Will need to replace inlet valve, fill tube heater, ice maker and fan. . ; ordrng 1 212643 (sealer-gum) and 1 W10846539 (IM FAN) and 1 W11087201 (FILL TUBE HEATER) and 1 W11294907 (ICE MAKER) and 1 WPW10341329 (VALVE)"
Near Bell, TX 76513
Cliff
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM00 Arrived on site to perform sealed system repair for refrigerator. Replace compressor and verified unit held vacuum. Charged unit with manufacturers recommended amount of refrigerant. Tested unit and found all is functioning properly at this time. No water was hooked up to unit at time of service.
Near Burnet, TX 78611
Jonathan S
Job Details: 03/18/2020
MICROWAVE KITCHENAID KMBD104GSS "Arrived on site for drawer microwave light not coming on when cooking. Tested the microwave found the problem being demo mode was active. Called Whirlpool tech support and spoke T.J (Sr#7727395576). After correcting issue light now is on while cooking. Tested all other operations, all tested good. Spoke with customer on user care guide."
Near Seguin, TX 78155
Noah D
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDT710PAHW1 "Arrived on site to install float switch and arm per last tech, installed sensor and switch, tested all functions, switch worked and kicked on drain. Job complete"
Near Cedar Park, TX 78613
Lou
Job Details: 03/18/2020
DISHWASHER JENN-AIR JDTSS244GP0 "arrived on site to inspect dishwasher upper rack issues. Upon further inspection, I found the upper rack with rust spots in a few areas. The porcelain cover was damaged and exposing the metal rack underneath and was rusting. I inspected the lower rack too and found no rust damage. I also found that the upper rack tracks/rails were rusting at the welds and needed to be replaced per service pointer #W11296667. I am ordering the upper rack, all adjuster parts and will return with both tracks/rails. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (OFFICE TO SCHEDULE RETURN ) and 1 W10194861 (dishrack) and 4 WPW10195839 (dishrack adjuster)s and 4 WPW10195840 (positioner)s and 2 WPW10250160 (clip)s and 2 WPW10546503 (adjuster)s"
Near Round Rock, TX 78664
Paul
Job Details: 03/18/2020
OVEN WHIRLPOOL WGG745S0FS02 Arrived onsite for the range to replace the previous diagnosed parts. I replaced the bulb in the upper oven. The light is working as designed. Call complete.
Near Georgetown, TX 78628
Cliff
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Arrived on site to diagnose a refrigerator with damaged door gaskets. Found both RC door gaskets torn at corners. Replaced both gaskets and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78701
Leonardo
Job Details: 03/18/2020
RANGE KITCHENAID KSGG700ESS0 Arrived on site to test unit for F8E0 error code. Found bad fan blower. Test unit and unit test good.
Near Georgetown, TX 78633
James
Job Details: 03/18/2020
REFRIGERATOR GE PFSS6PKXESS Arrived on site and found rear wall of unit rusting out. Instructed customer that the unit would need to be replaced due to ice forming on rear wall where rust has formed. No repair made to unit. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 03/18/2020
DISHWASHER KITCHENAID KDTE104ESS1 "arrived one site to inspect dishwasher not cleaning dishes. Upon further inspection, placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit dispensed water into the tub but the motor never came on. Advanced through testing and the drain pump and element and dispenser all operated as designed. I removed and replaced the sump/motor assembly and retested ad unit operated as designed. No water leaks observed during service, job completed."
Near Seguin, TX 78155
Luis
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for cooling and ice issue. Checked freezer temp reading 5° freezer icemaker ran through a cycle dumped ice and filled no leaks. Ran diagnostics on fresh food icemaker weak air flow from ice box fan,no errors on icemaker,ice watery and leaking. Ran harvest passed ran fill test passed. Per customer he resets unit and icemaker starts working. Advised customer main high voltage control and ice box fan needs to be replaced.
Near Pflugerville, TX 78660
Scott
Job Details: 03/18/2020
DRYER WHIRLPOOL WET4027HW0 Arrived n site for timer not advancing . Found timer mechanism not fuctioning on timer . Unit is heating properly but not stopping . Replaced timer . Tested unit all checked normal . No lint build up at time of service . Job complete .
Near Round Rock, TX 78664
Al
Job Details: 03/18/2020
OVEN KITCHENAID KEBS207BSS00 "Arrived to inspect wall oven not working.Unit had F3E0 error code.Checked sensor at control and got 4.1 ohms on both top and bottom range. Customer had power surge and lost tv, computers and wall ovens.Removed and replaced the control and unit tested as designed
Near Spicewood, TX 78669
Robert
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS00 Arrived on job for complaints of no ice. Ran diagnostics and found icemaker not returning to home position. After replacement test operation. No leaks detected at time of service.
Near Pflugerville, TX 78660
Scott
Job Details: 03/18/2020
DRYER ADMIRAL ATW4475XQ0 "Arrived on site to complete repair . Found spanner nut ,drive block and tub had rusted all together . Stopped repair . Informed customer that basket ,spanner and mock we’re going to be needed .
Near New Braunfels, TX 78132
Noah D
Job Details: 03/18/2020
MICROWAVE WHIRLPOOL WMH32519FW1 "Arrived on site to inspect microwave for broken lightbulb, found lightbulb and socket separated, placed socket back in the microwave and installed new bulb, Job complete"
Near Kyle, TX 78640
Robert
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Arrived on job for complaints of frost in freezer. Found top left side of cavity not sealed with gasket. Used silicone to add additional layer of seal.
Near Austin, TX 78732
David Z
Job Details: 03/18/2020
DISHWASHER BOSCH SHE53TF5UC/02 No services rendered on dishwasher. On inspection found control panel damaged and wires pulled out.
Near Austin, TX 78754
Luis
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for noise complaint. Power cycled unit compressor powered on,ran diagnostics for fan,condenser fan and compressor unable to create noise. Power cycled unit compressor powered on,adjusted condenser coil to prevent vibration noise."
Near Leander, TX 78641
Paul
Job Details: 03/18/2020
RANGE KITCHENAID KCGC506JSS00 Arrived onsite for a commercial style cooktop with the LF and RF burners popping. I found .50 orifices installed in the simmer and main burners on both the left and right side dual burners. I changed both main burners to .99 orifices. I also found the regulator not converted to LP. I changed the regulator to LP. I tested the cooktop and found the low flame adjustment not set for LP. I adjusted the low flame setting on the burner valves. The unit is working as designed. There were no gas leaks present at the time of service. Call complete.
Near Liberty Hill, TX 78642
James
Job Details: 03/18/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site and tested operation. Unable to duplicate sound with microwave. Found temp probe failed on oven causing incorrect temps. Unit will need new temp sensor to repair. I will also return with mag and inverter Incase sound returns. ; ordrng 1 W10859573 (sensor)
Near Bastrop, TX 78602
Richard
Job Details: 03/18/2020
RANGE GE JB655SKSS Arrived onsite for the range not working. During testing found that bottom heating element power wire which is the red wire was bent in a way that it was touching the backing of the stove causing it to arch and pop the breaker. Repaired wire and hooked back up to the element and bent it away from the back panel and plug oven back in after resetting the breaker and oven tested good. Complete
Near McDade, TX 78650
Richard
Job Details: 03/18/2020
DISHWASHER KITCHENAID KDFE104HPS0 Arrived onsite for the dishwasher detergent door not opening. During testing found that the dispenser door was not opening. Upon inspection found that the solenoid arm was off the its holder. Replaced dispenser assembly and dishwasher tested good and no leaks detected. Complete
Near Seguin, TX 78155
Luis
Job Details: 03/18/2020
REFRIGERATOR MAYTAG MFD2562VEW2 "Arrived on site for water leaking. Diagnosed frozen drain,installed updated drain tube defrosted drain checked water flow good."
Near Georgetown, TX 78628
Cliff
Job Details: 03/18/2020
REFRIGERATOR THERMADOR T36IB800SP-20 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found refrigerant leak in fresh food evaporator which has contaminated system. Fresh food compressor, filter dryer, and evaporator will all need to be replaced to complete repairs. Homeowner contacted Bosch and was made aware unit has partial warranty coverage.
Near Austin, TX 78704
Leonardo
Job Details: 03/18/2020
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to replace console and sensor. Replaced both parts test unit and unit test good job complete.
Near Kyle, TX 78640
Jacob
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for unit not making ice. Tested unit. Found a bit of ice got stuck. Pushing up the arm that stops the ice from being made. Removed ice. Tested unit. Unit test good. No leaks at this time. Job complete
Near Burnet, TX 78611
Jonathan S
Job Details: 03/18/2020
RANGE FRIGIDAIRE LFEF3054TFG Arrived on site to install previous diagnosed part. Removed failed control and installed new with control overlay. Tested bake operation. Found unit preheated within time frame. Tested top burners. All tested good.
Near Salado, TX 76571
Jonathan M
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDT920SADE2 "On site for a dishwasher that is not spraying and cleaning. Inspected unit and work area. Placed in an in-service diagnostics and found an F7 E1 (no heat) error code. Placed unit in an auto test and found the dishwasher not spraying. Call complete."
Near Pflugerville, TX 78660
Al
Job Details: 03/18/2020
WASHER WHIRLPOOL MVWB835DW4 "Arrived to inspect washer long fill.Confirmed, removed and replaced the housing.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete"
Near Austin, TX 78746
Kevin
Job Details: 03/18/2020
OVEN KITCHENAID KGSK901SSS02 "Arrived on site and found door is off hinge, removed door completely and reset hinge and door will now close and oven is running properly.
Near Georgetown, TX 78626
Jonathan M
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Arrived on site for refrigerator that is not cooling. Inspected unit and work area. Customer had unplugged unit for several days before service. Plugged in the unit and checked evaporator for frost pattern. Found no frost pattern on evaporator but fans running. Customer advised that they have replaced several controls and an evaporator on this unit. Removed back cover and checked for leaks. Found refrigerant leak at the UV dryer. Tested pressures on high side and low side and found unit at 70 psi on the high side and -23 on the low side. Ordering sealed system parts (dye drier, compressor, coupling, and evaporator) and office will need to schedule customer on a sealed system tech. Office to reschedule with customer. ; ordrng 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 W11256565 (evaporator) and 1 WPW10143759 (dryer)"
Near Pflugerville, TX 78660
Andy
Job Details: 03/18/2020
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site for oven not operating. Tested and inspected unit and found failed fuse.Removed failed part and replaced with new. Tested unit and all operations are normal.
Near Austin, TX 78701
Leonardo
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for unit not drying. Test unit and found heater working correctly. Customer using jet dry but it was set to the low setting not allowing enough jet dry to dispense. Advised customer plastic tubs don’t get as hot as old one job complete.
Near New Braunfels, TX 78130
Luis
Job Details: 03/18/2020
REFRIGERATOR LG LSXS26386S "Arrived on site for a faulty compressor. Removed faulty compressor installed a new compressor and filter drier,updated software on main control,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near New Braunfels, TX 78130
Noah D
Job Details: 03/18/2020
VENTHOOD WHIRLPOOL UXL5430BSS1 "Arrived on site to diagnose lights with not working, found the old lights that were instructed to drop off to customer per customer had not been installed at all, replaced light bulbs and retested. Lights returned. Complete"
Near Austin, TX 78757
David Z
Job Details: 03/18/2020
RANGE WHIRLPOOL KSGG700EWH0 Arrived on site to diagnose oven with intermittent operating keypad. Ran diagnostic and found F2E1 error for stuck key. Found several keys ere slow to respond. Replaced console with keypad and retested. All is now working as designed. Call complete.
Near Austin, TX 78741
Jacob
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Arrived onsite for unit not dispensing ice. Tested unit. Found that dispenser motor was not working. Ordered parts. Talked to owner of the home. Wants to go through with service fix. ; ordrng 1 WP2323603 (motor) and 1 WPW10291905 (seal)
Near Cedar Park, TX 78613
Lou
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "arrived on site to inspect refrigerator not dispensing water. Tested the dispenser and I could hear the valve humming. Unit is making ice. I removed and replaced the valve and retested and no water. I bypassed the filter and still no water. I removed and replaced the reservoir/filter head and retested and still no water. Water source is on at the back of the unit. Removed and replaced the UI and hv control and retested and still no water. I tested the water flow at the water tube connection at the top left hinge and no water flow. I found that the water line from the valve to the hinge was frozen. Removed the ice and reinstalled the tube and retested and the water dispenser dispensed water. No water leaks observed during service, job completed."
Near Austin, TX 78729
Scott
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Arrived on site for frost in freezer . Found temp are normal . Soft fluffy frost building up around . Door is sealing properly . Found some gaps around liner possibly allowing warm air in freezer compartment . Ordering adhesive . Nonwater leaks detected at time of service . Please call to set return .; ordrng 1 482338 (adhesive)
Near Georgetown, TX 78628
Cliff
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to diagnose a refrigerator that is not producing ice. Tested all parts and components and found no mechanical failures at this time and ice bin full of ice. Did note frost accumulation on items in the freezer indicating door may not have been closed properly. Advised homeowner on best placement of items to prevent issue in the future. No further repairs are needed and no leaks were found at time of service.
Near Seguin, TX 78155
Luis
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for ice build up in fresh food evaporator. Customer defrosted unit,customer had picture of issue ice build up on left side of evaporator,removed cover found thermistor in wrong location,thermistor was placed on copper tubing about weld joints,ran diagnostics found damper not powering on. Replaced damper control and harness,secured thermistor to correct location on line using foil tape and a zip tie. Ran diagnostics fan and damper powering on changed defrost setting to basic."
Near Austin, TX 78734
Robert
Job Details: 03/18/2020
REFRIGERATOR GE GTE18ISHPRSS Arrived on job for complaints of leaks if icemaker is turned on. Found the valve is leaking were the hose attached. Replaced valve and tested.
Near Bastrop, TX 78602
Richard
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator ice maker not working properly. Ran diagnostics and found that the ice maker did not find home position. Replaced ice maker and tested good. Complete
Near Bastrop, TX 78602
Richard
Job Details: 03/18/2020
REFRIGERATOR LG LSXS26366S/02 Arrived onsite for the refrigerator not cooling. During testing found that the compressor is running but not cooling. Temperature are at 60 degrees in both compartments. Compressor needs to be replaced. Sealed system repair needed. Need 2 hrs for repair. Sealed system tech needed for repair.; ordrng 1 5851JA2008X (DRYER) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 EBG60663229 (START DEVICE ) and 1 PARTSSEARCHCOMPRESSOR (PARTS SEARCH COMPRESSOR ) and 1 SEALEDSYSTEMREPAIRNEEDED (SEALED SYSTEM TECH NEEDED FOR REPAIR )
Near Austin, TX 78745
Brandon
Job Details: 03/18/2020
WASHER MAYTAG MVWX655DW "Arrived on site for customer complaint of unit not washing properly, found clothing stuck between tubs, I need to cut out washplate in order to remove basket. Ordering washplate.ordrng 1 W10902814 (washplate)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 03/18/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site to install previous diagnosed parts. Was not able to remove wash plate bolt. Broken off wash plate to remove. Removed failed gear case and installed gear-case and wash plate. Removed failed control and UI , installed new. Performed calibration cycle. Performed automatic test mode. All tested good, no water leaks detected."
Near Austin, TX 78705
Jacob
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDF330PAHS1 "Arrived onsite for unit not starting cycle. Tested found that valve was bad. Replaced valve. Tested unit. Unit test good,. No leaks at this time. Job complete"
Near Austin, TX 78731
David Z
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KRMF706EBS00 "Arrived on site to diagnose refrigerator with low cooling in freezer compartment. Performed diagnostic and found FC Evap cover in ice, with ice on fan. Provided estimate for new UI and fan harness for FC. Ordering 1 W11330971 UI, w11109595 motor Evap. ; ordrng 1 W11109595 (motor-evap) and 1 W11330971 (UI)"
Near Leander, TX 78641
Lou
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "arrived on site to inspect refrigerator freezer not cooling. Upon further inspection, the customer advised that the unit stopped cooling but they had it overloaded. After the y removed the extra food, the unit began to cool and now the ice dispenser is not working. I tested temps in the FC=9 degrees & RC=41 degrees. Tested the ice dispenser and found the motor humming. Removed the ice bin and found a small amount of ice on the motor auger and ice bin auger. Removed the ice and cleaned the areas and applied more grease to the augers for better operation and retested and the ice dispenser is functioning properly. Advised the customer of my findings/repairs. No water leaks observed during service, job completed."
Near Seguin, TX 78155
Noah D
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL JDTSS246GS0 "Attached kick plate, tested and checked for issues, no problems found, complete"
Near Driftwood, TX 78619
Robert
Job Details: 03/18/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on job for complaints of console messing up when in cook mode. Called tech line and they recommended replacement of control for upper oven. ; ordrng 1 W11261167 (CONTROL )
Near Leander, TX 78641
Lou
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "arrived on site to inspect dishwasher wash cycle intermittent. Upon further inspection, placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit dispensed water into tub and motor came on. Halfway through diagnostics, the motor failed to come back on. Tested voltage to the motor and was good. Remove and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78745
Kevin
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site and found refrigerator was sold from a scratch and dent retailer. Left hand side lower door mount is sagging. This is causing the door to drag and not close properly. Will attempt a correction by replacing door amount but if mounting spot on cabinet has failed it cannot be corrected. Reported situation to techline 7727401409; ordrng 1 W10878115 (hinge-door)
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 03/18/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for dishwasher not dispensing rinse aid. Performed diagnostics mode and monitored test cycle. Found no suds at end of cycle. Gained access to control and measured resistance at control and found opened. Removed failed control and installed new. Tested unit. All tested good, no water leaks detected."
Near Belton, TX 76513
Cliff
Job Details: 03/18/2020
OVEN WHIRLPOOL WGE745C0FS01 "Arrived on site to diagnose a range with an interior liner that is damaged. Upon inspecting unit noted enamel chipping on upper oven
Near New Braunfels, TX 78132
Noah D
Job Details: 03/18/2020
WASHER MAYTAG MVWB855DW1 "Arrived on site to install rotor and clutch due to error codes, replaced both parts and retested unit, full function returned, no error codes, lid locked correctly. Job complete"
Near Austin, TX 78705
Leonardo
Job Details: 03/18/2020
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site to test unit for door not closing correctly. Test unit and found upper and lower switch holders had come off. Secured springs to switch holders test unit and unit test good job complete
Near Austin, TX 78703
Jacob
Job Details: 03/18/2020
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived onsite for unit not making ice. Tested unit. Unit was working and making ice but not keeping ice frozen. Called Techline. Currently the unit is running off an AFCI breaker switch. Suggested Needs dedicated plug. Possibly causing the issue. Got #SR7727398919. No issues at this time. Spoke to CS. Job complete
Near Smithville, TX 78957
Richard
Job Details: 03/18/2020
WASHER GE GTW500ASN0WS Arrived onsite for the washer not draining. During testing found that the lid lock was no good causing the issue. Replaced lid lock and washer tested fine. Complete
Near Georgetown, TX 78626
Jonathan M
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived on site for a refrigerator that wasn’t sealing properly. Inspected unit and work area. Found freezer door gasket allowing air in to frost up the freezer and refrigerator gasket not sealing in the middle. Replaced freezer door gasket and use the heat gun to fix the refrigerator gasket. Advised customer to allow the product 4-6 hours to reshape the freezer gasket. Call complete.
Near Liberty Hill, TX 78642
James
Job Details: 03/18/2020
WASHER MAYTAG MVWB765FW3 Arrived on site and installed new gear case. Tested operation and found unit working properly. Job complete
Near Austin, TX 78746
Kevin
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site and replaced evaporator motor, and added temperature logger per tech line request from previous visit. No water leaks from connections at time of service, job complete"
Near Austin, TX 78704
Leonardo
Job Details: 03/18/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site to test unit for no power. Test unit and found bad connection at junction. Secured connection test unit and unit test good job complete
Near Temple, TX 76504
Jonathan M
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW01 Arrived onsite for refrigerator that is not cooling and is frosting up in the back. Inspected unit and work area. Found customer had completely defrosted Ed several components and found the evaporator fan seized up and not running. Replaced evaporator motor and tested unit. Unit is working as designed. Call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 03/18/2020
OVEN WHIRLPOOL WOS51EC0AS01 "arrived on site to inspect wall oven time jumping to military time. Upon further inspection, I checked error codes and found none. Found that the unit time was set on military time and switched it back to regular 12 hour time mode. Tested the unit on Bake at 350 degrees and the unit is operating as designed. No mechanical repairs needed at this time. Job completed."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 03/18/2020
DRYER MAYTAG MEDX655DW1 Arrived at site for dryer ha long dry times. Performed temperature test and found good cycling temperatures. Checked air flow and found venting longer than normal. Spoke with customer on long vent. All tested good.
Near Austin, TX 78739
Brandon
Job Details: 03/18/2020
OVEN WHIRLPOOL WOS92EC0AS01 "Arrived on site for customer complaint of unit not powering on, found open thermal fuse. Since this is the third fuse that’s blown, I quoted customer for blower motor. Returning tech needs to replace thermal fuse and test blower motor for correct speed. ordrng 1 WPW10260254 (blower) and 1 WPW10545255 (fuse-thrml)"
Near Manchaca, TX 78652
Jacob
Job Details: 03/18/2020
WASHER WHIRLPOOL WFW9500TW01 Arrived onsite for unit shaking during spin cycle. Tested unit. Found that suspension was no good. Replaced suspension. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Georgetown, TX 78628
Cliff
Job Details: 03/18/2020
COOKTOP JENN-AIR JGC8430ADB Arrived on site today closet cooktop with burners that are not operating properly. Found burner caps not set enter proper position causing improper flame sizes. Reset caps to proper position and tested unit. All is working properly at this time and no repairs were needed.
Near Austin, TX 78729
Scott
Job Details: 03/18/2020
WASHER MAYTAG MAH5500BWW
Near Austin, TX 78746
Kevin
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KBFC42FTS03 "Arrived on site and and inspected refrigerator and found its not running. Spoke with tech line and they recommended replacing control board kit. After replacing it refrigerator is now running and will take at least 24 hours to cool. W10802701, 7727394018Job complete"
Near The Hills, TX 78738
Robert
Job Details: 03/18/2020
OVEN WHIRLPOOL WOD77EC7HS01 Arrived on job for complaints of clock reset back to setup date and time. Asked customer if WiFi was set up and they said no asked customer to set up WiFi and if problem previous call us
Near Buda, TX 78610
Robert
Job Details: 03/18/2020
DRYER WHIRLPOOL MEDX655DW1 Arrived on job for complaints of no power. Found fuse open. Replaced fuse and test.
Near Bastrop, TX 78602
Richard
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for the dishwasher upper spray arm broken. Upon inspection found that the upper spray arm had broke. Replaced spray arm and dishwasher tested fine. No leaks detected. Complete
Near Cedar Park, TX 78613
Paul
Job Details: 03/18/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for a range with the oven not heating. I found neither bake or broil heating. I found the double line relay on the control failing. I replaced the control and tested the unit. The unit is working as designed. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 03/18/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for washer not operating. Tested and inspected unit and found failed UI and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78758
David Z
Job Details: 03/18/2020
MICROWAVE KITCHENAID KOCE500ESS09 Arrived on site to diagnose damaged control panel. Examined panel and found bends in both sides from transport. Replaced panel with new. Unit is dealer stock. All is now working as designed. Call complete.
Near Austin, TX 78741
Brandon
Job Details: 03/18/2020
DRYER WHIRLPOOL WED5620HW0 "Arrived on site for customer complaint of unit not powering on, found voltage to UI panel, but panel not responding, replaced UI control panel."
Near Austin, TX 78746
Kevin
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Arrived on site and replaced thermostat and control diagnosed by previous technician. No further repair required at this time, job complete"
Near Bertram, TX 78605
Jonathan S
Job Details: 03/18/2020
DISHWASHER BOSCH SHP65T55UC/02 "Arrived on site for dishwasher not powering on. Performed diagnostics and tested voltage to unit and found correct. Pulled unit to gain access to control and tested voltage and found voltage at main control 120 at main control. Called Bosch tech support and spoke with Dave. Tested voltage at main control and he stated to replace both controls. ; ordrng 1 00746432 (UI) and 1 00752738 (MAIN CONTROL)"
Near Austin, TX 78737
Brandon
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Arrived on site for customer complaint of temperature issues, found open thermistor, I replaced thermistor, unit tested good."
Near Austin, TX 78735
Kevin
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "arrived on site and inspected refrigerator and found condensation on flipper mullian. Turned mullian heater on permanently through test 85 and explained light surface frost in freezer on items is also do to humidity. Took pictures.
Near Hutto, TX 78634
Andy
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator with door handle issues. Inspected unit and found failed door handle. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78665
Paul
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for a dishwasher with the detergent pods not dissolving. I found the unit not heating. I found I connection at the element loose and barely connected. I attached the connector fully and tested the machine. The unit is working as designed. Call complete.
Near Spicewood, TX 78669
Robert
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived on job for complaints of door not level and freezer frosted. Adjusted freezer door to correct frost issue. The French doors issue is from a unleavened floor. Customer to have installers help with that issue.
Near New Braunfels, TX 78130
Noah D
Job Details: 03/18/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site to inspect dryer for not heating upon inspection found thermal a cutoff not functioning, replaced thermal cutoff and retested, heat was returned . Showed customer heat. job complete"
Near Austin, TX 78704
Jacob
Job Details: 03/18/2020
WASHER WHIRLPOOL WFW8620HW2 Arrived onsite to replace parts to unit. Replaced parts. Tested unit. Still getting F3E4 and F4E4 error code. Called Techline. Service manual wrong. Suggested blower motor fan and heater and to replace harness. Got Sr#7727395324. Ordered part. Office to reschedule.; ordrng 1 W11318751 (harns-wire) and 1 W11349135 (UPPER HARNESS )
Near Pflugerville, TX 78660
Al
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDF520PADW7 Arrived to inspect dishwasher not working.Confirmed the complaint and called DAVID @ Whirlpool Tech-line SR#7727397021Determined the wash pump and motor was defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Volente, TX 78641
Lou
Job Details: 03/18/2020
OVEN WHIRLPOOL WOD77EC0HS01 "arrived on site to inspect wall oven display time/date resetting itself. Upon further inspection, the customer advised that the unit constantly keeps resetting the time/date. Placed the unit in diagnostics showing error code F6E0. Cleared the code and tested operations. Unit operated as designed. I advised the customer that the main control would need to be replaced due to the error code reading and that they would have to connect the unit to WiFi in order to get a software update from Whirlpool. I removed and replaced the main control (ACU) and tested the unit. Unit operated as designed. I provided the customer with the number to whirlpool Connect Team (866-333-4591) and advised the customer to download the whirlpool app to their phone and contact the Connect Team to get the WiFi info set up and be able to receive the software update. Job completed."
Near Temple, TX 76504
Jonathan M
Job Details: 03/18/2020
DISHWASHER LG LDT5678ST "Arrived onsite for dishwasher that was making loud sounds. Inspected unit and work area. Unit has a small crack on the user interface but does not affect the functionality of the unit. Placed unit in service diagnostics and found no error codes. Placed unit in an auto test and found the unit making a slight whirring sound while the spray arms were activated. I asked the customer if that was the sounds they heard. They said that was the one and that it did not make that sound within the first 3 months of owning the machine. I called LG Techline and spoke to Mike SR# TCC200317057706. He had me run several tests and advised the unit appeared to be working as designed. He stated that with moving parts, they eventually make sounds and so long as the unit was operating as normal and there are no error codes, to not make any repairs. Call complete."