Service History 649

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MW0

Near Round Rock, Texas 78681

Kimo

Job Details: 10/20/2023

Arrived onsite for a range that has a gas smell when in use upon inspection I found no leaks at any of the fitting and gas lines. I put the unit in bake and found the the bake burner would not ignite all the way and slow gas to go unburnt leading to the gas smell I connected safety and advised them of my findings and was provided Sr#7737561593.. I adjusted the burner and tested the unit several times and found that the burner ignited properly and the smell was gone. Unit operating as designed

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Jarrell, Texas 76537

Sterling

Job Details: 10/20/2023

On arrival verified complaint of damaged control panel. On further examination found back right corner of frame is bent and is not allowing drawer to close completly. Called TL to document SR 7737605044 and submitted photos. TL transferred to trade care. spoke to trade care team and they are submitting the unit over to the PEX team 7737516966. Job complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Georgetown, Texas 78626

Blake

Job Details: 10/20/2023

Arrived on site to inspect top load washer running out of balance. I found no stored error codes. I found the unit not leveled properly and teetering. I leveled the unit and centered the basket within the chassis. I ran the basket in high spin and found no issues. The unit now operates as designed. No leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Austin, Texas 78735

Luis

Job Details: 10/20/2023

Arrived on site for no ice in fresh food icemaker. Ran diagnostics E5 error code diagnosed unit will need a new icemaker. ; ordrng 1 W11658802 (Icemaker)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Jarrell, Texas 76537

Sterling

Job Details: 10/20/2023

On arrival verified unit complaint of noise. Did a visual check of unit and found drain hose still not installed correctly. Advised customer of this. Belt cover is slightly marked due to rubbing on floor. Checked suspensions and they are good. Ran manual check on all components no noise or shaking noted. Ran agitate and spin with 1000g testing weight and still unable to recreate complaint. This all indicates overloading of unit. Advised customer of unit working. Unit operating as designed job complete.

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL02

Near Horseshoe Bay, Texas 78657

Maurice R

Job Details: 10/20/2023

Arrived onsite for previously diagnosed parts. Installed the control board and the blower and found that the issue is now the fan comes on just not on the high setting. I called wp and they had me test the temperature sensor through the wiring harness. When we pointed back the fan was not on. I moved the connector in the fan came on again. Took the connector off and resisted the pins and took pliers and squeezed the connector to fit better on the pins. Now the blower has not come back on. If the issue continues the unit will need a wiring harness. W115785787737607394

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Austin, Texas 78723

Kimo

Job Details: 10/20/2023

Arrived onsite to replace and tub on a dishwasher. Upon arrival I found that the new tub was defective. Upon inspection of the original tub I found that the sound deadening could be reattached by using heat and molding it back in shape. (See photos) I ran the unit and found that the unit operated as designed and the sound deadening stayed in place.

We serviced a

MAYTAG WASHER

Model MVWB835DC5

Near Round Rock, Texas 78665

Blake

Job Details: 10/20/2023

"Arrived on site to inspect top load washer. The UI will not respond. I verified proper voltage at the outlet. I was able to get the UI to respond in diagnostics. I found error code F6E2, and F2E1. I was given the incorrect model number. I am ordering the correct UI and main control to resolve. No leaks observed during service. ; ordrng 1 W11115285 (UI) and 1 W11400681 (Main control)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Austin, Texas 78733

Wesley

Job Details: 10/20/2023

"Arrived onsite with SM and repaired the oven by replacing the harness, the blowers and console together. Unit is now operating as designed. All checks good. Advised customer on repair. Unit preheated both ovens successfully. All checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Luling, Texas 78648

Andrey

Job Details: 10/20/2023

"Arrived on site to test unit for no ice production,tested unit found ice maker stuck mid cycle and will not respond to diagnostics, ice maker provided is for a different model, ordering correct ice maker rescheduled for 10/27; ordrng 1 W11546935 (Ice maker)"

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Austin, Texas 78748

Scott

Job Details: 10/20/2023

"Arrived on site ,replaced heating element . Unit is operating correctly. No lint build up . Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Austin, Texas 78745

Scott

Job Details: 10/20/2023

Arrived on site for wash motor not working . Ran diagnostics got motor error code . During diagnostics wash motor never came on . Replaced sump and motor . Re ran diagnostics all checked normal. No water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Austin, Texas 78717

Miguel

Job Details: 10/20/2023

Arrived on site for icemaker not working. Found icemaker was not full of water. Only and 1 full cube. Was unable to get icemaker to cycle again. Replaced icemaker and water valve. Reassembled and verified operation. Call complete.

We serviced a

AMANA REFRIGERATOR

Model ABB2224DEQ

Near Lockhart, Texas 78644

Andrey

Job Details: 10/20/2023

"Arrived on site to test unit for no cool, tested unit found compressor pulling 14 amps and shutting of, compressor is ceased and will need to be replaced, ordering parts rescheduled for 10/27; ordrng 1 W10160407 (Compressor) and 1 WPW10143759 (Filter dye drier) and 1 W11506635 (Access valve)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Dripping Springs, Texas 78620

Matthew

Job Details: 10/20/2023

"Arrived onsite to replace gearcase, cam and agitator. Replaced and tested. Unit is now operating as designed. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Round Rock, Texas 78664

David Z

Job Details: 10/20/2023

Arrived on site to install new gearcase and capacitor to resolve lower end noise when unit running. Replaced gearcase / capacitor and calibrated unit. Verified proper operation in high speed spin with no abnormal noises at this time. Repair completed.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Austin, Texas 78727

Kimo

Job Details: 10/20/2023

"Arrived onsite for a dryer that is not powering on upon arrival I tested for power at the outlet and found that it only had 120vac, upon further inspection I found that the breaker was partially tripped. I reset the breaker and found that the unit power on, I replaced the unit for 15mins and found that the unit ran with no issues."

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Austin, Texas 78732

Paul

Job Details: 10/20/2023

Arrived onsite for a washer not filling with water. I checked stored error codes and found an F6E4 and F6E1. I found the float switch good but no voltage to the fill valve. I found one of the fill valve wires broken in the door because it had stuck to the door insulator. I repaired the wire and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Austin, Texas 78754

David Z

Job Details: 10/20/2023

"Arrived on site to diagnose microwave not heating. Tested unit and found mag barely buzzing. Checked HV system and found diode fried, and magnetron had a loose magnet. Replaced cap mag and diode to resolve. Tested unit and verified all working as desigbed. Repair completed."

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS01

Near Austin, Texas 78730

Luis

Job Details: 10/20/2023

"Arrived on site. Found ice machine not powering on diagnosed a defective drain pump,replaced pump ran water through drain,water drained correctly checked connections no leaks."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Kyle, Texas 78640

Joe Z

Job Details: 10/20/2023

"Arrived on site for continued temperature issues with food freezing in rc. Upon arrival, inspected unit. Have correct temperatures in both cabinets. There are no signs of any food freezing. Customer states that it has been ok recently. Contacted service management for assistance. Checked thermistor values and getting about 10 degrees difference. Everything seems to be ok. There is no repair to be made at this time. Asked customer to take photos of food and temperature reading prior to calling us back. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM2

Near Austin, Texas 78737

Joe Z

Job Details: 10/20/2023

Arrived on site for not filling. Upon arrival ran diagnostics and got error code F6-E4 float switch open. Inspected float and found debris underneath. Removed debris and test unit. Unit now fills and operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Jarrell, Texas 76537

Sterling

Job Details: 10/20/2023

On arrival verified complaint of hum from fan motor. During uninstall found power cord is trapped by vent and unable to be installed. Customer advised builder will come uninstall the MW to provide access for us to diag and repair further. Pictures of vent and plug attached. Plug is loose in wall. Advised customer of this as well. Rescheduled to allow for uninstall. Set for 10/27 ; schdld next appmnt for 10/27 FRI !

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Kyle, Texas 78640

Joe Z

Job Details: 10/20/2023

Arrived on site for shaking violently. Upon arrival inspected unit. Found that this basket falls under service pointer. Replaced basket and test unit. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model GLT3615GB2

Near Austin, Texas 78733

Wesley

Job Details: 10/20/2023

"Arrived onsite and evaluated original cooktop for decreased flame height. Advised that the unit was set up properly and flame heights appeared to be normal and even. Advised on maintenance and verifying pressure to home was optimal at time of unit replacement in future. Only possible change could be affected by replacing the regulator, but advised against this as I was of the opinion it would not make a difference."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Killeen, Texas 76543

Tyler

Job Details: 10/20/2023

"Arrived on site for refrigerator needing previously diagnosed gaskets, cam, and hinge. Upon arrival installed parts. Made sure gasket was evenly sealing around door, unit works as designed call complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Hutto, Texas 78634

Blake

Job Details: 10/20/2023

Arrived on site to inspect refrigerator dispensing issue. I verified low flow. The customer replaced the filter a month ago. I tested flow at the supply line and found a lot of debris in the water. The flow is good. The filter is getting clogged fast due to the debris in the water supply. The customer is on a water softener and a whole house filter. I flushed a few gallons out of the supply line until the water has no more debris in it. I replaced the customers filter with one he provided. The dispenser now has good flow. The unit now operates as designed. No leaks observed during service.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Marble Falls, Texas 78654

Maurice R

Job Details: 10/20/2023

Arrived onsite for washer moving during spin cycle. On inspection found that the unit move around during the spin cycle. Looked at the SP and it is one of the units for the unbalanced basket SP. Tested the suspension and they are weak. Ordering a basket and suspension. No water leaks detected during service. Office to reschedule once the parts arrive.; ordrng 1 NTW4519JW2 (Basket) and 1 W11217817 (Suspension)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near New Braunfels, Texas 78132

Andrew

Job Details: 10/20/2023

"Arrived on site to test unit for no crushed ice being dispensed. Tech sheet was not accurate. Replaced motor, dispenser UI and control with no improvement. Needing dispenser board. Scheduled for 11/07. SR#7737603993; ordrng 1 WP2318054 (Dispenser control)"

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW2

Near Austin, Texas 78705

Wesley

Job Details: 10/20/2023

Arrived onsite and found unit accessible. Repaired by replacing drive motor and belt. All checks good. Assisted in reinstalling the dryer. All checks good. Advised customer on repair.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Marble Falls, Texas 78654

Maurice R

Job Details: 10/20/2023

Arrived onsite for previously diagnosed parts. Installed the slider and tan the calibration cycle and then I tested the unit. It passed the diagnostics cycle. Th sun it is operating as designed and no water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Marble Falls, Texas 78654

Maurice R

Job Details: 10/20/2023

Arrived on site for refrigerator not cooling. On inspection both the rc and fc were 78?. You could here the compressor trying to come on but just couldnt start. Replaced the capacitor and start device and got the same result can not start. I monitor the amps on the compressor and they were 9amps. The compressor were about 125?. Ordering SS for the unit. Both units are located in apt #216. Capillary is copper.; ordrng 1 W11635510 (Comp) and 1 2hours (2 hours) and 1 W11109499 (Drier) and 1 W11578004 (Evap) and 1 W11504449 (Cap) and 1 W11504419 (Capillary)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BW2

Near Pflugerville, Texas 78660

David Z

Job Details: 10/20/2023

Arrived on site to diagnose range with both front burners not lighting. I found a small amount of debris on the igniter that was causing the spark to arc low. I cleaned the igniters and burner caps and retested. Verified unit working properly. Advised tenant on proper cleaning of the burner caps and igniters. Repair completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Austin, Texas 78732

Paul

Job Details: 10/20/2023

"Arrived onsite for a refrigerator that is not cooling. I found out that the unit cools but it has times where everything in the freezer thaws out and refreezes and the ice in the door melts and clumps together. I found the FC at 5 degrees and the RC at 37 degrees when I arrived. The customer had a video from a couple of nights ago where the ice in the door bucket had melted and clumped together and it showed the stuff in the FC soft and not frozen properly. I ran thermistor test and they were good. I found the fans working as designed. I ran the defrost test and found it working. I called techline and spoke with Austin SR# 7737607657. Austin advised because of the erratic behavior to unplug the machine and power reset it and if this continues to happen to replace the main control. Ordering W11410826 harness, W11664342 main control, W11318270 thermistor and W11394920 evaporator cover. Office to RS.; ordrng 1 W11410826 (Harness) and 1 W11664342 (Main control) and 1 W11394920 (Evaporator cover) and 1 W11318270 (Thermistor)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Austin, Texas 78745

Scott

Job Details: 10/20/2023

Arrived on site for washer not starting . Found when unit is plugged in drain motor would just run. Did 5 sec start button reset . Unit is now responding to commands . Ran diagnostics and got suds error . Ran test wash . All checked normal . No water leaks detected at this time. Job complete

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Liberty Hill, Texas 78642

Gerry C

Job Details: 10/20/2023

"JMC2430LL00 Arrived to install previously diagnosed and ordered parts. I removed and replaced the bulb and tested. The unit resumed normal functions and replaced the fuse as a precautionary measure. Operational test good. I noted (picture attached) that the 240 circuit breakers within the garage sub panel for this unit, are missing the interconnection pin."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Austin, Texas 78704

Wesley

Job Details: 10/20/2023

Arrived onsite and leveled doors and was advised that the water had never worked since install in August. Verified unit had good water supply and water was not coming out of the housing and reservoir loop but was coming through the inlet valve. Increased temp in case of freezing reservoir. Ordering filter housing also. ; ordrng 1 WPW10394053 (Filter housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Leander, Texas 78641

Miguel

Job Details: 10/20/2023

Arrived on site for FZR lint not working. Replaced light module in FZR. verified operation. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Hutto, Texas 78634

David Z

Job Details: 10/20/2023

Arrived on site to follow up on range not igniting. Replaced broken igniter and knob and tested. Verified all functions working as designed. Repair completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 10/20/2023

Arrived onsite for previously diagnosed parts. I gain access to the evap motor and found the bi-metal had melted. Replaced the evap motor with bi-metal and thermistor. Informed the customer to give it 24 hours before putting anything hot in the refrigerator. The refrigerator is operating as designed and no water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Austin, Texas 78751

Kimo

Job Details: 10/20/2023

Arrived onsite to install previously ordered part. Upon arrival I found that the old door would close properly I replace the RC door and tested it and found that the door is now closing properly.

We serviced a

WHIRLPOOL COOKTOP

Model WFG320M0BS3

Near Andice, Texas 78628

Lou

Job Details: 10/20/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the outer door glass trim coming off and not securing the glass, I removed and replaced the outer door glass and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, Texas 78717

Miguel

Job Details: 10/20/2023

"Arrived on site for dishwasher tripping breaker. Customer says it will work but once heater turns on breaker trips. Found unit full of water and breaker tripped. Reset breaker. Ran just dishwasher and found heater pulls 7.25 amps. Not enough to trip breaker. Entire dishwasher only pulling 7.6 amps with heater and wash motor going. Pulled unit out to inspect for leaks that may cause short. None found. Opened door. Found no leaks but found signs of a gasket leak from vent to the board, replaced vent and control. Verified operation. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, Texas 78724

Kimo

Job Details: 10/20/2023

Arrived onsite for a DW that has a stopper that has fallen off. Upon arrival I found that the left side stopper would not stay on. I replaced it and tested it several times a found the the new stopper started in place.

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Austin, Texas 78737

Joe Z

Job Details: 10/20/2023

Arrived on site for bulb out. Upon arriving test unit and bulb does not light when door is open or when heating. Removed unit from wall to inspect/replace bulb. Bulb tested fine but still did not operate . Replaced bulb W10886919 and same issue. Test bulbLight transformer and receiving 120 v from control to input but 0 vdc on output. Contacted Nate from techline and explained my findings. Asked to see if any other recommended parts are need. No other parts recommended at this timeTechSR# 7737600514. Ordering light transformer. Office to reschedule ; ordrng 1 W11238401 (Light transformer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, Texas 78747

Luis

Job Details: 10/20/2023

Arrived on site. Found evaporator incased in ice ordering heater assembly ; ordrng 1 W11650660 (Heater) and 1 WPW10384183 (Thermistor)

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS30HL02

Near Spicewood, Texas 78669

Matthew

Job Details: 10/19/2023

"Arrived onsite for door not closing. Upon arrival inspected unit. Found unit operating as designed. Customer had pics and video of intermittent door issues. Customer also mentioned that per the builder the unit was being replaced. Notified customer to touch base with builder to confirm replacement. If replacement does not take place, techline needs to be contacted on how to move forward. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, Texas 78744

Matthew

Job Details: 10/19/2023

Arrived onsite for unit not starting. Upon arrival checked supply at block. Found L1 at 120 L2 at 120 but across L1/L2 voltage drops to 0vac. Checked at the wall and intermittently had 240vac then drops. Made sure continuity on power cord was good. Notified customer that home has Supply issues . Customer will have electrical checked.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, Texas 78744

Matthew

Job Details: 10/19/2023

Arrived onsite for unit not starting a cycle and making clicking noise. Upon arrival inspected unit. Found failed capacitor and loose cam nut causing cam to drop partially and fail. Replaced cam and capacitor. Tested and unit is now functioning properly. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near New Braunfels, Texas 78130

Andrey

Job Details: 10/19/2023

"Arrived on site to test unit for no ice production and at times no water, tested unit found fascia heater wire sealed was not in place causing cold air from ice maker to blow out of it freezing fill tube and water line at times, secured it properly and applied foil tape prevent it from popping out, advised customer to monitor unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Niederwald, Texas 78640

Leonardo

Job Details: 10/19/2023

"Arrived on site to replace console ordered on previous trip. Replaced console, tested unit, unit is running as intended. Job complete. SR#7737591455"

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Austin, Texas 78737

Leonardo

Job Details: 10/19/2023

"Arrived on site to inspect unit for taking to long to ignite upon closer inspection found burners gas release area to be to small.Adjusted burner to allow proper amount and transmission of gas. Tested unit, unit is running as intended. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Austin, Texas 78729

Wesley

Job Details: 10/19/2023

Arrived onsite and for failing to bake repaired broken board failing to energize the bake circuit. Unit is now operating as designed. POP puts unit in warranty.

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Austin, Texas 78759

Wesley

Job Details: 10/19/2023

Arrived onsite for the knob not functioning as designed. Was able to correct knob alignment and reset function to repair. Advised customer on findings and repair. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Georgetown, Texas 78633

Sterling

Job Details: 10/19/2023

"On arrival verified no cool complaint. Found start device not starting the compressor. Replaced both start device and capacitor. Compressor then started but is locked up. Will need to replace compressor, and filter drier. These are covered under manufacturer warranty. 5yrs. Ordering compressor WPW10507886, filter drier WPW10143759, access valve W11506635 office to reschedule ; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Access valve / coupler)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM6

Near Round Rock, Texas 78664

Blake

Job Details: 10/19/2023

Arrived on site to inspect dishwasher not running. I found error code F4E3. I tested the wash pump and found it open. I removed and replaced the motor assembly and tested. The unit now operates as designed. No leaks observed during service.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Round Rock, Texas 78664

Blake

Job Details: 10/19/2023

Arrived on site to inspect top load washer noise. I found the splutch torn up and has rubbed itself grooves. I removed and replaced the splutch and tested. The unit now operates as designed. No leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near San Marcos, Texas 78666

Andrey

Job Details: 10/19/2023

"Arrived on site to replace previously diagnosed motor, replaced and tested, u it is now running as designed, fan is going to full rpm spin, no leaks detected job complete"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Round Rock, Texas 78665

Blake

Job Details: 10/19/2023

Arrived on site to inspect oven not heating. I ran a bake cycle and found nothing happens. I inspected the back and found a harness going to the DSI board was not routed correctly and has shorted to ground. I rerouted the harness and insulated it and tested. The unit now operates as designed. No gas leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS05

Near Austin, Texas 78717

Maurice R

Job Details: 10/19/2023

Arrived onsite for refrigerator leaking water. on inspection found the inlet valve was not holding the tube in position. I reinserted the tube and was able to pull the tube out without releasing it. Installed new valve in the unit and this time I could not remove the tube when I pulled on it. I tested the unit and no water is leaking from the valve. The unit is operating as designed.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Cedar Park, Texas 78613

Maurice R

Job Details: 10/19/2023

Arrived onsite for dryer not heating. On inspection found all the components good except the heating element. Tested unit and it was heating up while I was there let run for 10 minutes. Unit is operating as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near New Braunfels, Texas 78130

Andrey

Job Details: 10/19/2023

"Arrived on site to test for not dispensing water, customer stated that it is random, could not mimic the issue, checked all wires and did not find any loose connections, what customer is describing could be related to a control issue, replaced UI and control as precautionary, advised customer to monitor, at this time job complete"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Georgetown, Texas 78633

Sterling

Job Details: 10/19/2023

On arrival verified the complaint of ceramic hook for element is broken. Replaced the hook and reinstalled the element into position. Verified operational test good. Door seats correctly and lights shut off. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Round Rock, Texas 78665

Lou

Job Details: 10/19/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the vent gasket leaking steam/water and getting into the UI and shorting it out, I removed and replaced the vent, gasket, UI and control panel and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Austin, Texas 78731

Paul

Job Details: 10/19/2023

Arrived onsite for a dishwasher with broken or missing parts on the front door panel. The customer stated the front door panel is fine but the door falls down because the springs are not working and there is a piece of plastic stuck on the element. I found the door springs defective causing the door issue and a plastic handle from a utensil had melted to the right side element support. I removed the plastics and the element is still in good condition. The door hinges will need to be replaced. Ordering W11573702 door hinge right and W11573703 door hinge left. RS for Thu 10/26.; ordrng 1 W11573702 (Door hinge right) and 1 W11573703 (Door hinge left)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Round Rock, Texas 78665

Lou

Job Details: 10/19/2023

"Arrived on site to inspect dishwasher door not staying open. Upon further inspection, I tested the door functions and found it wont stay open when leaving it open halfway. I pulled the unit out and found the hinge friction pads were worn off. I installed friction pads on both hinges and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE304LPA1

Near Austin, Texas 78730

Paul

Job Details: 10/19/2023

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the sump and motor. I tested the dishwasher in the service diagnostics cycle. The machine completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, Texas 78730

Paul

Job Details: 10/19/2023

Arrived onsite for a dryer thats tripping the breaker. I found the neutral screw on the terminal block was loose and this caused the wire to heat up and melt into L2 causing the issue. I cut off one inch of the neutral wire and installed a new eyelet. The customer is going to contact Lowes about the cord because L2 is messed up. I tested the dryer though after the repair and it is working as designed. I turned the circuit breaker off and advised the customer not to use the unit until that cord is replaced. I called Whirlpool Safety Team and spoke with Dominique SR# 7737574975 giving her my findings. Call complete.

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MAYTAG WASHER

Model MVWB865GW0

Near Salado, Texas 76571

Tyler

Job Details: 10/19/2023

"Arrived on site for washer not completing cycles. Upon arrival found f7e9 in diagnostics. Upon further inspection I found stator wires broken leading to failure. Found gearcase oil leaked all over rotor, stator, clutch and slider. Was able to remove washplate and found oil all over spanner hub. Found tub leaning to far to the back right indicating weak suspension. Will need office to get autho for repairs before rescheduling. Ordering W10915701 rotor, W10754448 clutch, W10734521 slider, W10915700 stator, W10909670 spanner, W11393685 gearcase, W10752187 agitator screw, W11130356 suspension ; ordrng 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10915700 (Stator) and 1 W10909670 (Spanner) and 1 W11393685 (Gearcase) and 1 W10752187 (Agitator screw) and 1 W11130356 (Suspension) and 1 Needsautho (Needs autho)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Georgetown, Texas 78633

Gerry C

Job Details: 10/19/2023

"WRS315SDHM08 Arrived to inspect continuous noise. I found in the last service call, a mass of ice within the FC area and as it was being melted away by natural processes within the unit and it was making intermittent contact with the fan blades. I removed the ice mass, applied sound deadener and tested and the unit operated as designed. No leaks observed during service."

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WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Killeen, Texas 76542

Tyler

Job Details: 10/19/2023

Arrived on site for refrigerator not cooling. Upon arrival confirmed failure. Found large defrost issue/ice build up in fc evap area.found heater harness had come loose again. Removed ice and rescheduled customer for 10/25/23 to complete repairs. Ordering W11650660 heater. ; ordrng 1 W11650660 (Heater(harness included))

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Copperas Cove, Texas 76522

Tyler

Job Details: 10/19/2023

Arrived on site for washer starting and completing cycles instantly. Upon arrival found f7e1 in diagnostics. After further testing I found capacitor had failed. Replaced it and found washer working as designed with no leaks. Call complete ; ordrng 1 W11428524 (Capacitor(truck stock))

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MAYTAG WASHER

Model MVW4505MW0

Near Temple, Texas 76504

Jonathan M

Job Details: 10/19/2023

"Don site for a washing machine that is not completing cycles. Inspected unit and work area. Ran into through diagnostics and found an F8 E1 (long fill) error code. Check the wall and turn the hot water valve turned off with the unit stuck on the warm wash setting. Ran the unit through an auto test and did confirm that no hot water was coming through. Turned on the valve at the wall and found the valve leaking water which is probably why the valve was turned off. Did advise the customer that their issue is that, because they dont have hot water being supplied to the unit, the unit is short cycling and is not completing the cycle. If I the customer to have their maintenance people come out to fix the valve and possibly the inlet hose. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Austin, Texas 78705

Leonardo

Job Details: 10/19/2023

"Arrived on site to inspect unit for broken glass top upon delivery. Upon closer inspection found glass top shattered. Replaced cook top, tested unit, unit running as intended. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Georgetown, Texas 78626

Sterling

Job Details: 10/19/2023

On arrival verified complaint of shaking everywhere. Found basket not fully punched through. Replaced basket. Checked spin with 1000g weight balanced and no excess vibration or noise. Operational test good. Job complete. No leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Georgetown, Texas 78626

Sterling

Job Details: 10/19/2023

"On arrival verified complaint of unit shaking. Found Wall damage (photo attached), frame damage (multiple photos attached), and basket is not fully punched. Per SP w11684122 basket will need to be replaced. Ordering basket and frame due to damage. Office to reschedule. Unable to run unit due to extent of damage. ; ordrng 1 W11172199 (Basket) and 1 W10596395 (Cabinet)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Georgetown, Texas 78626

Sterling

Job Details: 10/19/2023

On arrival verified complaint of no bake. Ran bake cycle had no ignition from igniter and no spark. Checked voltage found constant 53 vac on and off. Replaced the DSI board and unit no bake ps correctly. Ran operations check and all is good. Job complete. No gas leak detected during service.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Leander, Texas 78641

Miguel

Job Details: 10/19/2023

"Arrived on site for washer being loud. Customer says fill, wash are loud. But spin is very loud. Ran diagnostics. No fault history. No failures. All sounds are normal. Room amplify sound a bit but noise is normal. Call complete."

We serviced a

WHIRLPOOL VENTHOOD

Model WVW73UC6LS0

Near Manor, Texas 78653

Kimo

Job Details: 10/19/2023

"Arrived onsite for a vent hood that is getting loud after running for 10mis upon arrival I found that the unit was already running as the customer was using the cooktop. I noticed that the blower was set on high but the unit did not sound strange to me, I replaced the blower and found that the unit sounded quieter on the high setting compared to the the old blower. I monitored the unit for 10 minutes and found that the unit was operating as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Manor, Texas 78653

Kimo

Job Details: 10/19/2023

"Arrived onsite for a refrigerator that is not making ice. Upon inspection I found that the fill tube was frozen I am ordering the tube, ice maker and water fill valve as per Service Pointer #: W11560805 Rev. D; ordrng 1 W11455232 (ICEMAKER) and 1 W11395429 (TUBE-WATER) and 1 W11455388 (VALVE)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near New Braunfels, Texas 78130

Andrew

Job Details: 10/19/2023

Arrived on site to test unit for noise. Customer stated ice maker has been off and noise is no longer present. Recommend ice maker replacement. Office to reschedule. ; ordrng 1 W11455232 (Ice maker) and 1 W11455388 (Valve)

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near New Braunfels, Texas 78132

Andrew

Job Details: 10/19/2023

Arrived on site and replaced doors. Found RH contact damaged on arrival. Office to reschedule. ; ordrng 1 W10726562 (RH trim cover)

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MAYTAG WASHER

Model MHW5630HW3

Near Manor, Texas 78653

Joe Z

Job Details: 10/19/2023

"Arrived on site with 2nd man to install previously ordered parts. Replaced drum assembly, stator, and rotor. Test unit and is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Manor, Texas 78724

Kimo

Job Details: 10/19/2023

Arrived on for a refrigerator that when the door is opened the light doesnt turn on upon inspection I found that the switch is broken I replaced the switch and tested the unit and found unit operating as designed

We serviced a

WHIRLPOOL DISHWASHER

Model wdf331pahs1

Near Manor, Texas 78724

Kimo

Job Details: 10/19/2023

"Arrived onsite to install properly ordered parts. Upon arrival I installed the new latch,latch actuator,and latch springs and tested the unit and found the unit operating was designed no leaks job complete"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near New Braunfels, Texas 78132

Andrew

Job Details: 10/19/2023

"Arrived on site to test unit for not starting. Found M/S was incorrect, updated M/S. Found error f9e1(not draining). Replaced faulty drain pump(W11462456) from truck stock. Unit now working as designed. No leaks detected. Job complete."

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Canyon Lake, Texas 78132

Andrew

Job Details: 10/19/2023

Called Techline and documented pics. Advised installation needs to be addressed to allow for proper air flow. Contractor was advised of issue. Job complete. SR#7737542257

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near New Braunfels, Texas 78132

Andrew

Job Details: 10/19/2023

Arrived on site to test unit for check vent prompting and noise. Found blower wheel was stripped. Replaced blower wheel and unit now working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Bastrop, Texas 78602

Joe Z

Job Details: 10/19/2023

"Arrived on site for making noise. Upon arrival ran diagnostics and there are no saved error codes. Ran automatic test and all components operate correctly. Inspected/test lower components, belt, actuator, motor and cam and are good. Ran a quick cycle and during agitation when agitator moves from clockwise to counter clock wise get a grinding sound everytime . Need to replace gearcase. Replaced gearcase W11449840 and cam W10721967. Test unit and is now operating correctly. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, Texas 78738

Luis

Job Details: 10/19/2023

"Correct serial # HRB3555151Not a CBArrived on site for cooling complaint. Found evaporator incased in ice,ran diagnostics heater powered on diagnosed unit will need a new ui control,heater and bimetal; ordrng 1 W11567938 (Ui control) and 1 W11546981 (Heater) and 1 WP2182381 (Bimetal)"

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS20

Near Leander, Texas 78641

Maurice R

Job Details: 10/19/2023

"Arrived onsite for oven with no power. On inspection the breaker was tripped, I turn the unit on and started to preheat the unit and the it tripped the breaker. The customer said that there has been times where it stops heating but did not power down. I installed a new control board and tested again on bake it tripped the breaker. I reset the breaker and tried it on broiler and the same thing happen. Ordering the elements to return next Thursday 10/26/23. I took the cover off the outlet and the wires looked good. ; ordrng 1 W11617232 (Broiler element) and 1 W11545804 (Baking element)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Manor, Texas 78653

Kimo

Job Details: 10/19/2023

Arrived onsite for a DW that is not drying dishes properly upon testing the unit I found that the heater was good the control sending power to the heater. The dispenser was not leaking. Made sure all other functions worked. The I advised the customer to run the hot water at the sink before running the DW the I found out the the customer would use 2 detergent pods sometimes in the DW I advised her to just use one from now on and advised her that she didnt need to preference if shes using pods and then I asked if she could make this changes and monitor the unit to see If the unit improves as far as drying goes.

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ2

Near Leander, Texas 78641

Maurice R

Job Details: 10/19/2023

Arrived on site for oven not working. On inspection found the breaker was tripped. Reset breaker and heated oven to 350?. I was monitoring the temperature when it got to 350? it was only heating to on the high side 330? and 290? on the low side. I installed oven sensor and retested. Now at 350? high side is 373? the low side 337?. The oven is operating as designed. Informed the customer to let us know if the breaker keeps tripping.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hutto, Texas 78634

Blake

Job Details: 10/19/2023

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the dispenser and both racks. I ran a test cycle and found the unit now operates as designed. No leaks observed durian service.

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US6HS00

Near Hutto, Texas 78634

Blake

Job Details: 10/19/2023

Arrived on site to Inspect cooktop. The front stainless trim is not sitting flush. It is bent up. I am ordering the cooktop resolve. Office to order parts and schedule service. ; ordrng 1 W11223312 (Cooktop)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Hutto, Texas 78634

Blake

Job Details: 10/19/2023

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the spray arm and tested. The unit now operates as designed. No leaks observed during service. I instructed the customer on detergent use.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Hutto, Texas 78634

Blake

Job Details: 10/19/2023

Arrived on site to inspect dishwasher. I found error code F4E3. I found high resistance from the pump. I removed and replaced the pump assembly and tested. The unit now operates as designed. No leaks observed during service.

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Round Rock, Texas 78665

Lou

Job Details: 10/19/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil, I removed and replaced the gearcase, cam and belt and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS05

Near Andice, Texas 78628

Lou

Job Details: 10/19/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the front right valve not adjusting the flame from high to medium, I removed and replaced the valve and adjusted the gas flow and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near New Braunfels, Texas 78130

Andrew

Job Details: 10/19/2023

Arrived on site to test unit for console continuously cycling on and off. Recommended console replacement. Office to reschedule. ; ordrng 1 W11600370 (Console)