"Arrived on site for complaints of ice build up in freezer. Found frozen over drain,causing water to spill over and freeze up all over the bottom liner. Cleared away ice and found food debris stuck in drain. Removed debris and remaining ice build up. No other issues at this time. If issue continues we will need new drain tube. No water leaks detected, job complete."

"Arrived on site to test unit for not heating. Found bad heating element. Replaced element and cleaned excessive lint from interior of unit. Tested unit, unit is now working as designed.

"Arrived on site to test unit for over filling. Ran diagnostics multiple times with no signs of any leak. Ran normal wash and still no leak. Removed pressure hose from tub and verified air dome not restricted. Pressure hose not showing signs of damage. Spoke with tech line and found no issue, not one drop. No leaks detected at time of service. Job complete.SR#7733599364"

"Arrived on site to follow up on washer that was not spinning or agitating, even after shifter was replaced. Examined under unit and found gearcase oil was splattered and caked into the belt, which slippf the cam and motor. Advised customer we need to replace the heavily leaking gearcase, cam and belt to complete a proper repair on unit.

"Arrived to inspect cooling issue. I found no airflow within the FC and exposed the evaporator. The fan had line VAC present and showed Mohms. I removed and replaced the evap fan and tested. Operational test good, no leaks observed during service."

"Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer advised that the unit will not dissolve his soap and his dishes are not getting cleaned. Ran the unit through diagnostics and found the unit filling but not recirculating water. the customer for the repair and the customer initially the . Replaced pump and motor assembly and tested the unit. The unit began to work and operate as designed.

"Arrived on site for washer not spinning . Found pulley on motor had failed . Replaced motor . Ran diagnostics all checked normal . Part - motor still covered , . Job complete . No water leaks detected at time of service on washer . Did recommend to have a look at shut off valves due to some leaking from stem . Job complete"

"Arrived on site for complaints of unit not working correctly. Customer states that only time dry works well. All other cycles the digital timer will count up instead of down, then stop and clothes are still wet. Ran test cycles and verified that is what is happening. Inspected ACU and console and found no loose connections. Will need new console to complete. Ordering ACU as well. ; ordrng 1 W11406679 (Console) and 1 W11525996 (ACU)"

Arrived onsite for Not cooling freezing. Upon arrival the only thing operating was lights and ice dispenser. There is no voltage to compressor or any of the fans. Called SW for assistance. SW recommended replacement of defrost timer. Replaced defrost timer and still having issues. After further diagnostics. Found that temperature control needs to be replaced. Found that the control is discontinued. Will need to inform AHS. Job complete ; ordrng 1 WR9X499 (Control)

"Arrived on site for no cool fridge . Both sections room temp. Compressor making very loud buzzing sound then would kick off . Replaced start relay and cap. Still doing same thing . Pulling 7-8 amps Ordering 600 sealed system repair ordering W11370574 Compressor, W11578004 Evaporator, W11504415 COUPLING 8/8 NR-MS-00, W11504431 COUPLING 7/5 NR-MS-00, W11504416 COUPLING 8/6 NR-MS-00, W11504445 COUPLING 5/4 NR-MS-00, W11504436 COUPLING 6/1 NR-MS-00, W11506619 COUPLING 8 NK-MS-00, W11504450 COUPLING 4/1 NR-MS-00, W11506635 Aess Valve WPW10143759 UV Drier, LOKRING/LOKRING, NITROGEN/NITROGEN, R600KIT/R600KIT.Weight 3 hrs . Not hooked up to any water . Call to set return ; ordrng 1 W11370574 (Compressor,) and 1 W11578004 (Evaporator,) and 1 W11504415 (COUPLING 8/8 NR-MS-00,) and 1 W11504431COUPLING7/5NR-MS-00, (W11504431 COUPLING 7/5 NR-MS-00,) and 1 W11504416COUPLING8/6NR-MS-00 (W11504416 COUPLING 8/6 NR-MS-00) and 1 W11504445COUPLING5/4NR-MS-00, and 1 W11504436COUPLING6/1NR-MS-00 (W11504436 COUPLING 6/1 NR-MS-00) and 1 W11506619COUPLING8NK-MS-00 (W11506619 COUPLING 8 NK-MS-00) and 1 W11504450COUPLING4/1NR-MS-00 (W11504450 COUPLING 4/1 NR-MS-00) and 1 W11506635AessValve (W11506635 Aess Valve) and 1 WPW10143759UVDrier, (WPW10143759 UV Drier,) and 1 LOKRING/LOKRING (LOKRING/LOKRING) and 1 NITROGEN and 1 R600KIT and 1 Weight3hrs"

Arrived on site for a refrigerator not cooling. Upon arrival the customer had the unit unplugged. They stated that the unit kept making a funny click noise as well. I plugged the unit in and found that the start device kept tripping. I measured amp draw to the compressor and found it would ramp to about 9 amps and then trip. It would do this over and over again. I installed a new start device with a cap and found it would still do the same thing. This indicates a bad compressor. I am ordering a SS repair. Office to reschedule with a SS tech and 2 hour job. ; ordrng 1 W11546692 (Evap) and 1 W11370574 (Compressor) and 1 LokringKit (Lockring Kit) and 1 WPW10143759 (Dye Drier) and 1 W11506635 (Aess Valve) and 1 R600 (R600)

"Arrived on site for refrigerator not cooling, inspected unit and work area. Inspected unit and found ice building up at the bottom of the evaporator. Tested defrost voltage at the control and had 120v then tested then tested the resistance on the heater and was too low. Also tested icemaker and its not shutting off causing the icemaker to just keep making ice and overflow. Instructed CX that unit will have to be completely defrosted before we return s. Office to order parts and authorization. Schedule for return on 05/12/22 AM leaks where observed during service. ; ordrng 1 WPW10300022 (Icemaker) and 1 W11405276 (Harness) and 1 WP2323198 (Heater)"

"Arrived on site to inspect microwave built-in, inspected Internet work area. Customer gave me error code F1E5. I tried entering into diagnostics mode to test components but it was completely locked out. They said to contact support so I contacted techline and spoke with ED and had the test a couple of connections on the control and if I have 120v to replace contol and mag at the same time, SR #7733603250. Office to order parts and reschedule on 05/12/22 AM ; ordrng 1 W11346197 (Mag)"

"Arrived on site to install previous diagnose parts and call techline. I replaced the thermistor due to it being corroded. I called techline and spoke to Ed sr# 7733601884, I advised him of my findings and notes, he confirmed that the control in service pointer W11512766 Rev. C, is the correct one to use. As it has a longer rc fan run time during defrost. We have the wrong control on hand. I am ordering the correct control, aording to the service pointer. The office will reschedule when we have eta on the part.; ordrng 1 W11509093 (Ui)"

Arrived onsite to install new door and found door cosmetically damaged after installing. Found previous tech had damaged kickplate. Ordering kickplate and new door to repair. ; ordrng 1 W1136946 (Door) and 1 W11239541 (Toe plate)

"Arrived on site and replaced water valve and all upper rack parts. Attempted to run a cycle and water still will not enter machine. Confirm water pressure from source is good and connections on valve is good. Will bring back new valve, control board is covered under five year warranty. Will also bring back sump and motor but will need to for this if needed.; ordrng 1 W10866124 (Control) and 1 W11175771 (Valve) and 1 W10902372 (Sump motor)"

"Mid day office add on, Lid was locked could not take a picture of model and serial number tag. Take picture on return visit. Arrived on site and found no power showing on display. Removed control panel and found incoming power to control board is good. No power showing on control board either. Will need to bring back both and also bring back a lid latch; ordrng 1 W11478526 (Control panel) and 1 W11419171 (Control board)"

"Arrived on site and inspected dishwasher and found 4/3 wash motor not running, 7/1 no heat. Started diagnostic cycle and dishwasher filled but wash motor isnt running. A new one will be needed to complete repair, will also bring back control and harness if needed.; ordrng 1 W11025157 (Wash motor) and 1 W10906426 (Control) and 1 W11227372 (Harness)"

Arrived on site and inspected double wall oven and found F6E0 showing on display for communication failure. Control board and control panel will be needed to correct issue both parts are covered under five-year manufacturer warranty for 160; ordrng 1 W11451452 (Control panel)

"Arrived on site for rains not heating. Upon arrival confirm complaint number for further testing found that the unit had a stable 240 V connection but after disassemble unit found the bacon and broken causing failure and heating. Found Ive been sensor ohming at 19K. Also found door gasket wreaking. Office to reschedule with customer once availability of the following two parts is known WPW10162385, W10779716.; ordrng 1 W10779716 (Bake element) and 1 WPW10162385 (Door seal)"

Arrived on site to diagnose a washer that is not responding to user input. Found ui malfunctioning and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11478525 (Ui)

Arrived on site to diagnose a dryer that has damage. Found outer door scratched and it will need to be replaced to complete repairs. Return date set for 5/13; ordrng 1 W11318810 (Outer door)

Arrived onsite for range not functioning correctly. Upon arrival unit has error code F1E0 internal board failure. Inspected board and found evidence of . Debris all over board. Need to report to AIG for board approval. Took pic. Job complete ; O-emld tckt

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F9E1. Cleared the code and continued with testing. I found the spray arms not rotating (F9E and also found the dispenser cap missing. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. I am ordering the dispenser cap and scheduled return drop off date of 05/12/22. No water leaks observed during service.; ordrng 1 WPW10524920 (Dispenser cap)"

"Arrived on site for refrigerator not cooling at all. Upon arrival confirmed issue. Found after further inspec that unit had functioning stats, evap and running compressor. Found unit had a corroded sealed system issue causing refrigerant leak in unit and leading to failing compressor. U it is an outdated r12 (outlawed refrigerant) and due to failures parts are and sealed system can be done due to refrigerant type. Will nefice to report findings to ahs.; ordrng 1 Cnote (Need findings reported to ahs)"

"Arrived onsite for washer leaking and making loud noises in spin cycle. Upon arrival put unit in diagnostics and found no stored error codes. Ran cycle and found unit leaking from front bellow and the noise was apparent. Coming from the rear. Tub and bearings are worn. ....Motor parts and belt. Shocks, bellow, rear and center basket, front basket, and belt.; ordrng 1 5304505337 (Drum assembly) and 1 5304505158 (Shell) and 1 5304505155 (Shell) and 1 134616701 (Belt) and 1 5304514822 (Pulley) and 1 5304505380 (Bolt) and 2 137412601 (Shocks)s"

"Arrived on site. Ohmed heater,heater ohmed@88 ohms good heater ordering ui,thermistor. Ui,thermistor and main control will need to be replaced ; ordrng 1 WPW10384183 (Thermistor) and 1 W11203289 (Ui control)"

"Arrived on site for unit powering off. Diagnosed a defective main control,control shutting itself off unit will need a new main control and led control; ordrng 1 W10843055 (Main control)"

Arrived on site to do sealed system repair from previous diagnosis. Found needed evap is damaged in box. Needing new evap. Office to reschedule. ; ordrng 1 5303918284 (Evap)

"Arrived on site to inspect microwave turntable not turning and panel not working. Upon further inspection, the customer advised that the control panel doesnt respond intermittently and the microwave turntable doesnt work. I placed the unit in diagnostics and checked error codes and found none. I attempted to,test the unit and the panel would not respond. I tested the microwave with my tester and found the turntable not turning. I attempted to go into tools and the panel didnt respond. Once I was able to get into tools, I found the turntable turnf. Turned it on and retested and it is operating as designed. Due to the panel intermittently responding to touch, I am ordering the control panel and office to schedule return service.; ordrng 1 W11297728 (Control panel)"

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the airflow with my vent tester and found the unit failed the first 2 tests showing poor airflow. The third test performed was without the vent tube attached at the back of the unit and it passed. I removed the front lower panel and inspected the element and found it bad. I found a large amount of lint inside. Disassembled the unit and tested the thermostat, cutoff and fuse and all were good. Also found the belt badly worn and the rollers and tension pulley worn. I the customer 555 //cleaning fees and 989 for a of 926. Customer agreed to the repair and the of 514 (399+) with (514 93JW3 leaving a balance of 402. I am ordering the rollers, belt, pulley, element, CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 04/10/22. ; ordrng 4 WPW10314173 (Rollers)s and 1 279640 (Pulley roller) and 1 WPW10112954 (Belt) and 1 WP8544771 (Element) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived onsite and found unit control dead. Power at wall is correct. Control sent out is not the part intended. Returning with correct control and ui console just in case. Office to reschedule. ; ordrng 1 W11419052 (Main control)

Arrived on site for a refrigerator not cooling well. Upon arrival the customer stated that things no longer freeze in the FC. I checked temps and found the FC at 21?F and the RC at 47?F. I gained aess to the evap and found the evap has heavy frost about 1 foot down the incoming side and then has no more frost pattern. I touched the lines on the top and found no stick what so ever. I then gained aess to the compressor and found some rust on the lines. I measured amp draw and found it drawing amps. This indicates a restriction. I am ordering anSS. Office to reschedule for a 2 hour job with a SS tech. Autho required.; ordrng 1 5303918492 (Evap Kit) and 1 5304507765 (Compressor) and 1 WPW10143759 (Dye Drier) and 1 W11506635 (Aess Valve)

"Arrived on site for a wall oven being faulty after a clean cycle. Upon arrival the customer stated a few different issues. First, that the ovens latch will not unlock. Second, that as soon as you open the MW door the turntable starts running. I was able to replicate this. I gained aess to the MW switches and found them bad. I then tested the oven latch and found you pressed down on the switch it would intermittently work. However, when it would energize, the lock would continuously lock and unlock. In order to repair the unit it would need new all 3 new MW switches and an oven latch. The customer also requested a new oven light. I the customer for all parts at 873 and 060 /. The total coming to 422 after . The customer aepted. I am ordering all parts and the office will reschedule. I the of 399 on . ; ordrng 1 WB24X830 (MW Upper Door Switch) and 2 WB24X829 (MW Bottom Switch)s and 1 WB14T10071 (Oven Latch) and 1 40A15 (Light)"

Arrived on site for a refrigerator with water dripping out of the dispenser. Upon arrival the customer stated it has been doing it on and off for a while. I gained aess to the IM and found significant frost build up on the ice and ice build up on the bottom of the IM. Per the service bulletin for Samsung the IM service kit will need to be installed for this unit. We will also need to use white silicone to cover the gap in the back left hand side of the ice box. I am ordering both parts. Office to reschedule and get autho. ; ordrng 1 DA82-02655A (IM Service Kit) and 1 WP482338 (Silicone)

Arrived on site for a refrigerator with the ice maker not working and two LEDs in the freezer compartment out. Upon arrival the customer stated that the IM has been working for a few weeks now. I tested both FC LEDs and found the strip and module bad. I tested the IM and found no failure. I the customer for both lights at 168 and 755 /. The total coming to 248 after . The customer aepted. I am ordering the light strip and will return with LED module to install.. ; ordrng 1 W10876365 (LED Strip)

"Arrived on site for a refrigerator with the ice dispenser not working and ice build up in the unit. I checked temps and found the RC at 5?F and the RC at 37?F. Upon further inspection I found the ice bin with the ice all frosted and clumped together. I also found significant ice and frost build up on the top left hand corner of the FC. I found a gap in the gasket on the left hand side and severe rips around the whole thing. 5is is allowing hot air inside right by the ice bin and allowing it to melt and freeze back together. Thus, the unit wont dispense any ice. I am ordering the magnetic gasket for the unit to replace. Office to reschedule. ; ordrng 1 WP2266905 (Gasket)"

"Arrived on site for no water dispensing. Tested water dispenser,valve energized,removed connection diagnosed an insulation void in door causing water line to freeze. Unit will need a new freezer door. ; ordrng 1 W10272031 (Freezer door)"

"Arrived onsite for top mount fridge not cooling properly. Upon arrival found freezer compartment with product thawed out. Removed evaporator cover for inspection. Found ice ball on cap tube, took pic. Unit is having ss failure. Ss repair covered under 5 yr. ordering compressor, evaporator, dye dryer and aess valve. Unit is r134a. Will need ss technician scheduled for min 2 hrs. Office to reschedule.; ordrng 1 W11092625 (Compressor) and 1 W10836706 (Evaporator) and 1 WPW10143759 (UV dryer) and 1 W11506635 (Aess valve)"

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. After further inspection found sealed system and evap coil cooling as designed. I then found signs of ice build up keeping fc fan from moving due to warm air coming in through drain line. Was able to clear ice and drain clog to issue unit could recoil properly. Found unit has updated drain kit needed to complete repairs. Will nefice to reschedule with customer once availability of part is known.; ordrng 1 DA97-04049E (Drain tube kit)

"Arrived on site for complaints of no cool. Found unit has been unplugged for about a week, as per customer. Plugged unit back in and found the compressor will not startup. Customer stated that it has never gotten cold from the first day he got it. Found 120vac going to the inverter box. Will need new inverter box to complete repair. Office to reschedule.; ordrng 1 W11461102 (Inverter box)"

Arrived onsite for wall oven not responding to button presses. Upon inspection I found that the console would not respond even after power cycling the unit. I am ordering 1x console and returning with all previously sent parts. Office to reschedule.; ordrng 1 W11296171 (Console)

"Arrived onsite for washer not draining. Upon inspection I found the the drain pump would not pull water out the machine. I check for clogs found none I reapplied the pump and still no change pump may be defective ordering another pump and repair with switch, and ordering harness and control just in case. Office to reschedule.; ordrng 1 EBR75857902 (Control) and 1 5859EA1004F (Drain pump) and 1 EAD62285401 (Harness)"

Arrived onsite rang with dented panel. Upon inspection I found dent. After installing the new panel I found a dent in that one to need new panel. Ordering another one.off to reschedule ; ordrng 1 W11026866 (Panel)

"Arrived to inspect no cool. I found the evaporator badly frozen over with up to 1 of frost on the evap cover. The evap fan could be heard running. The unit would put out line VAC at the control, but the defrost circuit showed open when tested fro the control end and I was unable to aess the evaporator due to the extreme amount of frost and ice within it. Upon return the unit will need the harness and or element and I refers flowed the other parts to prevent return trips. No leaks observed during service. The CX was coached on defrosting the unit and towel placement. Please call CX at 1 567-4910 on our schedule return of 05-13.; ordrng 1 WP2323198 (Heater) and 1 Lastcallofday (Last call of day please)"

"Arrived on site for complaints of broken latch. Found broken latch. Found new part is defective as well, took picture. Will need new latch to complete, office to reschedule.; ordrng 1 W11513248 (Latch)"

"Arrived onsite for unit leaking water. Upon arrival test unit and found water leaking from door frame and trim,bellow, and drain pump , need new bellow retainer clamp as well (rusted). Ordering bellow, clamp, drain pump, door frame and door trim need autho. Office to reschedule ; ordrng 1 WPW10003370 (Frame) and 1 WPW10069120 (Ring trim) and 1 280187 (Drain pump) and 1 W10902779 (Clamp) and 1 Needautho (Need autho)"

Arrived onsite for Please route for Dryer is not heating . Upon arrival test unit and unit heated correctly. Removed back panel to check to be sure unit is cycling. Upon inspection found that unit would not cycle back on after 4th cycle. Unit cooled down and thermostat is stuck open. Thermostat is operating intermittently. Need to order thermostat.office to reschedule. Try for Friday 13th; ordrng 1 WP8318268 (Thermostat)

"Arrived on site for complaints of no cool. Found temperature in RC at 52 and FC at 20 degrees. Found compressor running at 5 amps. No ice build up on back wall, all fans running. Spoke to SW. WIll need a SS repair. SW to order all parts needed. Will need Autho. Office to reschedule.; ordrng 1 Autho (Autho)"

"Arrived on site for a refrigerator that was getting frost in the freezer. Upon arrival the customer stated the unit had started working fine again, and the frost went away. I checked temps and found the FC at 3?F. I put my flashlight in the FC and closed the door to observe for air leaks, but could find none. I inspected the mullions and found them good. I then put the unit into diagnostics mode and tested all airflow components. I found the unit working as designed. I informed the customer it is likely the door was left cracked open which let hot air inside and that this will create those symptoms. Call complete."

Arrived on site to install previously diagnosed parts. I installed the new UI and ribbon. I then tested the unit and preheat it to 350?F. I found the unit running as designed. I reached out to the office to the remaining with the card on file. Call complete.

"Arrived on site for a dishwasher not getting power, and prior to that not washing dishes. I checked the voltage at the wall and found none. I informed the customer on this and that they will need to correct this before proper testing can be done. However, Eid gain access to the bottom of the unit and found signs of a leak coming from the sump and motor. I informed the customer that the wash issue and possible leak can be caused by a faulty sump and motor. Due to this E the customer for the sump and motor at 2369 and 2475 for service. The total coming to 5189 after . I also informed the customer that this is a preliminary , for we would have to further test the unit once there is power. The customer d and said they want to shop for a new one first. I let them know they have 30 days to reach back out. If they do and we return for service, the follow up tech needs to fully diagnose prior to install. I ed the of in full on CC. Call complete."

Arrived on site for microwave fan making rattling noise. Upon arrival tested unit and found noise was apparent coming from blower housing. Uninstalled unit to check components and components checked fine. Reinstalled unit and found noise came back. Noticed the exterior ventilation was not set up properly and was making contact with the damper door. Customer will reach out to the builder to have them reinstall the exterior ventilation duct properly to not make contact with the microwave this will avoid any noise. Unit is functioning properly. Job complete.

"Arrived on site to inspect unit for not drying, I ran diagnostic test cycle, found heating circuit to be good and heating element heating as designed. No error codes detected."

"Arrived on site for water leaking and loud noise. Found icicles on freezer liner diagnosed a defective drain pan,removed drain pan,cleared ice,installed a new drain pan,checked water flow from drain pan to compressor compartment good. Parts 3096 2599 6160 # N9M3LJ"

"Arrived on sites and found oven interior liner is damaged, replaced lower cover and added liner touch up paint to surface. Took one picture and also sent it to KBservice management, job complete"

Arrived on site for a warming drawer in need of a new knob. E the customer the of and knob at 200. The customer accepted. I ed the in full on CC. Call complete.

Arrived onsite for dishwasher leaking every use. Upon arrival put unit in diagnostics and found F6E4 float switch open. Tested switch and was good. Ran diagnostics auto test and all passed. Ran normal cycle and could not duplicate any leak. Customer had video of water dripping from door panel. Customer explained that there had been issues with plumbing in the past and has affected other items in the home. Also thinks there could be water back flowing into the dishwasher from the sink. If thats the case will need plumbing inspected. Customer will monitor use. No leaks present at this time. Job complete

"Arrived on site to inspect unit for cooktop being loose, found hole in countertop was bigger then cooktop allowing cooktop to have a lot of wiggle room. I found brackets were installed, and I informed customer that he could have someone add caulking to cooktop around countertop to prevent unit from moving. I also found the plunger needed to be reversed in regulator as well as burner valves needed adjustment, Eid that, unit tested good."

"Arrived on site to inspect unit for FR and FL burners not lighting, found debris in orifices, I cleared orifices, unit tested good."

"Arrived on site to install a part on a microwave. Upon arrival, the customer had a main control panel for their microwaveoven wall combo unit. I installed the part and tested and found the microwave still did not operate. I pulled the unit out and found the fan thermostat, fuse, fan, air shroud and magnetron were all bad. When I was researching parts, I found the air shroud was out of stock with no ETA available. I reassembled the unit and tested the oven and it is operating as designed. E the customer 2787 for service fees and they laid in full with check #2758 (2787 CK Auth# T9T494). Due to the age of the unit and not being able to get parts for the unit, the customer advised that they would have to submit the ticket to their home warranty. Job completed."

"Arrived on site to inspect unit for shaking during towelssheet cycle. I ran diagnostic tests, spin and shocks tested good, there was a slight wobble to inner basket caused by transmissiondrive shaft, but I believe the issue was just an out of load. I instructed customer to wash like items with like items, unit tested good, ed on cc ."

"Arrived on site for dishwasher, inspected unit and work area. Set unit in diagnostics and found error codes stored 4-3 7- Ran a diagnostics cycle and wash motor was not working, good voltage. Tested. Element and its working fine. Will need a sump and motor replacement. Office to order parts and reschedule when parts are available. ; ordrng 1 W11025157 (Sump and motor)"

"Arrived on site to test unit for Tripping breaker, tested unit found burn marks on start device like it was arcing out, replaced start device and capacitor from truck stock part number wpw10197428 and capacitor part number wpw10662129, unit powers on but shuts off after 2 minutes, compressor receiving proper voltage and no shorted wires were found, will need evap harness and motor, will also need to replace control to fix issue, if possible customer would want this done asap due to its the only fridge they have, office to reschedule ; ordrng 1 W11559968 (Evap motor) and 1 W11581973 (Evap harness) and 1 W11558182 (Control)"

"Arrived on site to test unit for RC not cooling. Found evap motor not engaging and evap completely frosted over. Replaced evap cover assembly with fan and thermistor, also replaced UI. Tested unit, unit now working as designed. ed 7688 for parts and . No leaks detected. Job complete. 8060 # 4N43WU"

"Arrived on site and inspected refrigerator and found it is room temperature in both sections, inspected compressor and found it is running but it is very hot to the touch. Sealed system has a refrigerant leak and compressor and evaporator will need to be replaced. Spoke with CS and d, Compressor and evaporator would need to be replaced 4400 , 3300 in parts. Customer will contact the office if they wish to continue with repair, job complete"

"Arrived on site and found prescreen part is not present, another technician may have accidentally taken it with them. Spoke with DW to report situation homeowner will need to be rescheduled and part would need to be found; O-emld tckt"

"Arrived on site and inspected dryer and found belt has broken, disassembled dryer and found idler pulley is not moving properly and neither is right hand rear support wheel. Sent pictures and video to KBservice management. d customer for parts 1200 for idler, belt, and wheel. for repair has already been . After repair send a short video of dryer working properly to KBservice management. Found airflow meter is showing vent is restricted. Recommend it to homeowner that went to the exterior be cleanedcleared by a service before dryer is used again, job complete"

"Arrived on site and sound left hinge receiver on lid is breaking. What a customer for new lid, Lid 2473, 1775. After replacement confirmed washer is operating properly with diagnostic cycle. Job complete"

"Arrived onsite for major dryer vibration. Advised customer likely cause was lint build up in the blower housing. d 2055 for blower housing cleaning. Performed leaning and tested, function restored to normal tolerances for age. All checks good. Advised customer on repair. in full"

Arrived on site to install previous diagnosed parts. Removed failed gearcase and installed new. Removed failed capacitor and installed new. Assembled unit and tested operation. Found wash motor will need to be replaced to. Found motor under 10 warranty. Office to schedule return when ETA is available on part. in full on card.; ordrng 1 W11026785 (Motor)

"Arrived on site to test unit for F2E1 error code, tested unit found light turning onoff constantly on its own , exposed control, no loose connections found, reset unit, error is still present, need control to fix issue, order part office to reschedule ; ordrng 1 W10894098 (Control)"

"Arrived on site and found saved error codes F9E1, F8E1, F6E1, F8E2, ran diagnostic cycle and washer would not stop draining and would not progress passed C07. Cleared error and cleared pressure hose and switch of any possible blockage. Washer will now complete a diagnostic cycle. If issue continues d for pressure sensor 1083, hose 415 2860."

Arrived onsite for washer making noise during spin. Upon arrival tested unit. Found that as unit is reaching higher RPM the sound that the customer is hearing is coming from failing bearings. The unit is still operational and does complete the cycle but it is getting progressively louder during spin. d customer best case scenario 1295 for parts and 2575 for totaling 3820 before es. Customer looked up comparable replacement and stated would rather replace the 8yr old unit. Left info for customer just Incase he changed his mind. Job complete

"Arrived on site for refrigerator freezing items in bottom and lights not working intermittently. Inspected unit and work area. Tested dampers and found left crisper damper not closing all the way and allowing air to leak through. Found damper discontinued. Found lights work when reset unit. Found door switch responding as designed. Found fault is within control and will need to replace kit. Service and 4099, control kit 3849 . Customer approved estimate. Attempted to process card. Contacted office claims department to process ment for 155 Office to schedule return when ETA is available."

Arrived onsite for refrigerator with continued PO power failure. Inspected unit and found freezer compartment warm. Evaporator area in an ice block. Ran fan test and found FC fan shorted. Producing PO failure during test. Recommended replacing fan harness and UI. d customer 4110 for parts and 2860 for totaling 6990 before es. Customer also mentioned having other issues like internal lights going out which could mean other underlying issues. Notified customer that this specific repair may not cure all of whats going on with the unit. Customer may try and reach out to Whirlpool to see if they can help out in any way. Customer will hold off on repair for now.

"Arrived on site for dishwasher door falling down and unit not mounted. Inspected unit and work area. Removed unit and found left link broken. Found mounting tabs screw to cabinet but not connected to dishwasher. Removed mounts and found ends was not bent to stay in place. Will need to correct mounts and install link kit to correct. Service and 2255, part 373 . Customer approved estimate. Removed broken links and installed kit. Reinstalled unit and mounted. Tested door operation and leveled unit. Tested components, all tested good. No water leaks detected during service. on card AUTH code 9XYL3F."

"Arrived on site for dishwasher not filling with water. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found F99 and F128. Ran test cycle and measured DC voltage to valve and found none. Tested at control and found no voltage. Recommend to replace control and inlet valve. Service and 2255, parts 1722 . Customer approved estimate. Removed failed control and inlet valve, installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service. on card."

"Arrived on site for refrigerator continues to freeze up on left side of RC evaporator. Inspected unit and work area. At time of service customer had unit thawed out but had pictures of ice buildup. Gained access to evaporator and poured water on left side of evaporator and found draining as designed. Performed diagnostics mode and ran test 4, monitored test operation. Tested damper control and found opening and closing. Will need to replace evaporator cover and add screws to top tabs. Service and 2455, panel 996 . Customer approved estimate. Attempted to process card for but would not proceed due to week signal. Contacted claims department and process card for . Schedule return for Thursday the 19th, due to customer availability."

"Arrived on site for poor washing and soap sitting at bottom of tub. Ran diagnostics. Wash motor not running , getting correct voltage. Replaced sump and motor . Unit is washing properly . Will need to reorder sump. Gasket around sump is no good , small amount of leaking . Also will need upper rail stops . Call to set return ; ordrng 1 W10671941 (Sump) and 2 W10082861 (Rail stops)s"

"Arrived on site for no cool fridge . Compressor is running pulling 2 amps . No frost on evap. Found unit rusted out at mullion on left side . Called tech , unit is non repairable due to placement of leak . Sr 7733587203No water leaks detected at time of service. ed 1554 cc . Job complete"

"Arrived on site for refrigerator top RC and FC lights not working. Inspected unit and work area. Gained access to FC module and bypassed circuit. Found all lights came on with FC bypassed indicating failed module in FC. Found SP# S191AQ that will cover part and . Removed failed module and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service. on card. 1554 # X4J49F"

Arrived on site for microwave combo outer oven door food spilling down inside door. Inspected unit and work area. Found outer door not aligning with inner door and has more space on the left side than the right side. Will need to replace outer door assembly and possibly the inner door. ; ordrng 1 W11455430stainlesssteel (Outer door) and 1 W10709147 (Inner door)

Arrived on site to install previously diagnosed parts. Upon gaining access to the evap I tested the drain pan and found it drained as designed. Due to this I only installed the harness and parts then came to 115 I installed the new harness and tested the unit. I found the unit working as designed. I ed the in full on CC. Call complete.

Arrived on site to install previous diagnose parts. I gained access to the shocks and found the front two that were ordered are not the correct ones. I installed the two back ones and am ordering the front two. The office will reschedule when we have eta on the parts.; ordrng 2 DC66-00470C (Front shocks)s

"Arrived on site for a refrigerator that was dispensing water slowly. I tested the unit and found it would dispense slow with the filter in and faster with the filter out. However, with the filter out the dispenser made a loud chatter. Due to this I checked water pressure outside and found it around 40psi. This is slightly low. Because the water pressure was low and the valve was chattering I replaced the valve. No fee ed for this part due to it being within warranty. I then tested the unit again and found the same issue. I gained access to the back of the unit and removed the line. I sprayed water into a bucket and found it hard. I adjusted the valve and found the pressure never changed. I informed the customer that we can try and install a pressure regulator valve, but it may not completely solve their issue. E the customer for the PRV and new water line at 1282 before and no due to being a call back. I informed them all sales are final. The customer accepted. I am ordering parts and the office to reschedule.; ordrng 1 8212547RP (Water Line) and 1 W10786952 (PRV)"

"Arrived on site to inspect unit for staring and stopping, I removed vent hose from wall and reset control board.customer just had vent cleaned last weekend, so by resetting the control it solved the issue. If problem continues, will need motor. ed on check ."

"Arrived on site to install previous diagnose parts. I gained access to the compress and installed a UV dryer. When installing the UEryer I found a crack in the condenser causing a leak. I called techline and spoke to Austin, SR 7733586700, I advised him of my findings, and the Customer history. I am ordering a condenser and returning with all associated parts. The office will reschedule when we have eta on the parts.; ordrng 1 WP2313624 (Condenser) and 1 Uvdryer (Uv dryer) and 1 Sealedsystem (Sealed system) and 1 3hours (3 hours)"

Arrived onsite to install privacy diagnosed pats. Upon arrival I installed new dispenser and adjuster kit and tested unit and found unit operating as designed. I ed of 2328 with card. No leaks. Job complete.

"Arrived on site to install previously diagnosed and ordered parts. Per my previous diagnosis, I removed and replaced the ice bin door, ice bin, plate, ice door, dispenser motor shaft, and right RC door gasket. Tested the unit and it is operating as designed. While removing the ice bin door, the top shelf cracked. I and ordering the shelf and office to schedule return service. No water leaks observed during service.; ordrng 1 W11188797 (Shelf)"

"Arrived on site for washer, inspected unit and work area. Tested unit in diagnostics mode. Once in diagnostics mode unit was making a loud bearing noise. Will need a new gear case splutch Kit and belt. d customer for parts and , customer d . Office to from card on file. No water leaks detected during service, job completed.; O-emld tckt"

"Arrived on site to install previous diagnose parts. I gained access to the freezer harness and tested the defrost heater, I found it has good continuity through it. I replaced the freezer harness and main control. I reworked the for just the two parts. Parts 2726 service and 3160 . The customer the remaining of 4868 after with check #206 Job complete."

"Arrived on site. Installed new filter for customer,found defective base assembly to upper shelf,ordering new shelf assembly.; ordrng 1 W11284453 (Shelf glass) and 1 W10887818 (Shelf in case needed)"

Arrived on site for ice maker not producing ice. I inspected the unit and work area. I found the ice maker stuck mid cycle. I jumped the ice maker and found it not cycling. I tested voltage to the ice maker and found proper voltage. E the customer for the new ice maker. Part 1751 service and 1605 . The customer agreed. I installed a new ice maker and tested it. I found it working as designed. Please charge card on file for repair totaling 3614 after . Job complete.

Arrived on site for compactor not stopping at the end of the cycle. I inspected the unit and work area. I gained access to the upper limit switch and found it not changing position when activated. E the customer for the switch part 104 service and 2025 . The customer agreed. I am ordering the switch. The office will reschedule. Customer with card. Autho R9MUNL 1554; ordrng 1 WP777811 (Upper limit switch)

Arrived on site soft door clouser issue. I spoke to the customer and found out the mullion isnt closing properly. I leveled the unit and found the mullion still not engaging. I inspected the mullion and found it not rotating like it should when changing position. I am ordering the mullion to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11177238 (Mullion)

"Arrived on site for complaints of door locked. Found failed door latch. d customer 3671 after es to complete the repair, they accepted. Installed new door latch and tested. Oven is now heating properly and functioning as designed. ed ment. Job complete."

"Arrived on site for complaints of buttons not working. Found fan will run when holding down buttons, but are not locking in so it will turn off once you stop pressing. Unit has custom long vent about 10-12 feet up. Found that to replace the button control, the entire assembly will need to be removed. Advised customer that they are responsible to provide access. ed , job complete."

Arrived on site for install of previously diagnosed parts. Double checked for gas leaks and found none. Installed new conversion kit on front burners. The other burners have the correct orifice. Tested and now the flames are even and blue. Found the front right burner is not sparking. Will need spark module. Office to reschedule.; ordrng 1 W10478601 (Harness) and 1 WPW10475149 (Spark module) and 1 W10860916 (Spark mod)

"Arrived on site for a range thats has yellow flames and is sputtering on one of the burners. Inspected unit and work area. Confirmed the complaint and tested the unit. Found the right rear making the sputtering when turned to low and would continue to ignite when putting the unit on simmer. Eid confirm the customer complaint and attempted to swap burner heads and burner caps. I called Whirlpool Techline and spoke to Butch SR# 773358686 He advised that during a service pointer training meeting call mom the engineers and advise that there was an issue with some of the porcelain cooktops grounding out the voltage causing a popping sound. He advised for me to return with the cooktop panel, the switch harness, and regulator for the return trip for the yellow flames and the intermittent sputtering of gas. Ordering parts and the office will need to contact customer about a return date due to an out of stock and PSP item.; ordrng 1 W11316698 (Cooktop panel) and 1 W11320016 (Switch harness)"