Service History 648

Near Austin, TX 78745
Luis
Job Details: 12/04/2019
REFRIGERATOR FRIGIDAIRE FGUS2642LF0 "Arrived on site for defective main control,found dispenser door not sealing also. Replaced main control and dispenser assembly. Tested water and ice dispenser working as designed.
Near Austin, TX 78733
Robert
Job Details: 12/04/2019
WASHER ELECTROLUX EFLS617STT0 Arrived on job for complaints of unit not getting hot water. Tested unit. Found that hot side water valve was built up with calcium deposit. Removed the calcium buildup. Tested unit. Unit test good. No leaks at this time.
Near Bee Cave, TX 78738
Luis
Job Details: 12/04/2019
REFRIGERATOR KITCHENAID KBFN502ESS02 Arrived on site for unit over producing ice. Found excessive ice in bin and on freezer floor diagnosed icemaker bail arm switch not powering off icemaker. Installed a new icemaker tested bail arm unit working as designed.
Near Austin, TX 78704
Luis
Job Details: 12/04/2019
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for loud noise. Diagnosed condenser coils vibrating against cabinet,adjusted condenser coils bracket noise no longer present"
Near Seguin, TX 78155
Richard
Job Details: 12/04/2019
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived onsite for the refrigerator not working properly, upon inspection we found the UI not working, ordering part and rescheduling. House under new construction. Office to reschedule ; ordrng 1 WPW10151236 (cntrl-elec)"
Near New Braunfels, TX 78130
Richard
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRX988SIBB01 "Arrived onsite for the refrigerator icemaker not working, upon inspection we found ice on the fridge evap, during testing we found the ice maker fan running loudly and inefficiently, as well as the fridge evap fan not working, ordered needed parts for repair ; ordrng 1 W10633627 (motor-evap) and 1 W10846539 (evaporator fan blade) and 1 WPW10248595 (control) and 1 WPW10389152 (support)"
Near Seguin, TX 78155
Richard
Job Details: 12/04/2019
REFRIGERATOR MAYTAG MRT118FFFE04 "Arrived onsite for the refrigerator not cooling upon inspection we found compressor is running but not cooling, no frost pattern in freezer, during uv test we found leaks on freezer evap an filter dryer. Ordering required parts. Office to reschedule ; ordrng 1 W11209866 (compressor) and 1 W11103612 (EVAP) and 1 W11107829 (FILTER DRYER)"
Near Leander, TX 78641
Lou
Job Details: 12/04/2019
RANGE AMANA AGR5330BAS3 "arrived on site to inspect cooktop grates. Upon further inspection, I found that the grates were badly warped and the cooktop was damaged/scratches in two places. I removed and replaced the cooktop and grates and tested the unit. Unit operated as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78745
Luis
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived on site for filter issues. Found housing misaligned causing filter not being installed. Adjusted housing installed filter tested water dispenser unit working as designed.
Near Leander, TX 78641
Lou
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I tested the Im with my jumper wire from terminals T-H. Unit failed to harvest. I cycled power to the unit and the IM failed. I removed and replaced the IM and cycled power to the unit and retested. Ice maker operated as designed; it harvested and dispensed water into the tray. I advised the customer of my findings. No charge for service fee or part as both are covered. No water leaks observed during service, job completed."
Near New Braunfels, TX 78132
Richard
Job Details: 12/04/2019
VENTHOOD WHIRLPOOL WVW53UC6FS1 "Arrive onsite for the vent hood being bent, upon inspection we found the vent tube cover was bent away from the wall on the lower left hand corner. we took pictures and took pictures of the closing paper work. Called tech line and they stated that it is a replaceable part and that we would have to talk to whirlpool cosmetic team to see if would be covered under the cosmetic warranty. Whirlpool will cover the vent hood as a cosmetic warranty. Consession # uniwz00atl1. Sr# 7726538899. ; ordrng 1 W11417192 (CHIMNEY )"
Near Austin, TX 78717
Lou
Job Details: 12/04/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "arrived on site to inspect dishwasher not drying. Upon further inspection, I place the unit in diagnostics showing no error codes. I found there was no rinse aid and the customer has a water softener. I continued with testing and the unit operated as designed. I made recommendations for detergent and rinse aid use and recommendations for use and care. No water leaks observed during service, job completed"
Near Cedar Park, TX 78613
Lou
Job Details: 12/04/2019
WASHER WHIRLPOOL WTW4816FW2 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the gearcase, actuator and main control and calibrated the unit. Tested the unit in diagnostics and it operated as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to inspect refrigerator water dispenser leaking. Upon further inspection, I tested the water dispenser and after the dispenser stops, water continues to drip a few times. I removed and replaced the water tube from the valve to the hinge and retested and it continued to drip. I removed and replaced the water tube inside the door and retested and the unit operated as designed. No water leaks observed at the end of service, job completed."
Near Austin, TX 78729
Paul
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived onsite for the refrigerator that’s not cooling in either compartment. When I arrived the temps on the UI were set to max for both compartments. The FC temp was at -6 degrees and the RC was at 32 degrees. I found all components functioning as designed. After talking with the customer about what is happening I determined that the unit stops cooling about once a week and it takes about 10-12 hours before it will start cooling again. This is a sign of a defrost issue and I believe the unit is getting stuck in defrost but can not prove this at this time. I explained to the customer that I really need to be able to test the unit when this is happening. Ordering all of the components that could cause the issue. Ordering the evaporator thermistor, main control, evaporator motor, start device, and harness.; ordrng 1 W10902214 (THERMISTOR) and 1 W11035836 (CNTRL-ELEC) and 1 WPW10448874 (TSD2 115V ELECTRICAL) and 1 WPW10464673 (MOTOR-EVAP) and 1 WPW1
Near New Braunfels, TX 78130
Richard
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Sr# 7726541182. Arrived onsite for the refrigerator making a noise. Ran diagnostics and found that the compressor is making the noise which is a normal noise. Called tech line and they stated that the refrigerator is working to manufacture specs. That there is nothing we can do to stop the normal compressor noise. Advised customer that the compressor is running to manufacture specs and that the noise is normal. I could not find anything abnormal about the compressor or refrigerator. Customer is just not happy with product. Complete.
Near Cedar Park, TX 78613
Lou
Job Details: 12/04/2019
MICROWAVE WHIRLPOOL WOC54EC0HS01 "arrived on site to inspect oven not turning off. Upon further inspection, I turned the microwave on and it operated as designed and the end of cycle indicator sounded. I placed the unit in diagnostics and checked for error codes and found none. I did a factory reset on the unit and then tested the oven functions on Bake at 350. The unit operated as designed. Due to the intermittent issues the customer is having, I removed and replaced the UI console and set the display. Job completed."
Near Georgetown, TX 78628
Lou
Job Details: 12/04/2019
OVEN GE CT9550SH1SS "arrived on site to inspect wall oven with no operation. Upon further inspection, I pulled the unit from the wall and checked voltage at the UI, both controls, & terminal block. I didn’t get any voltage at the UI at points J5-1 & J5-3. I checked voltage coming out of the control at the J701 connectors on both controls and got nothing. I checked voltage coming into the control at connectors K203 & K207 from the red to black wires and only got 123V. I checked voltage at the terminal block from red/black and got 123V; red/white=124V; black/white=0V. I advised the customer that they would need to have a licensed electrician take a look at the electrical circuit/breaker and determine where the loss of power is. Unit breaker was left in the off position for safety. Job completed."
Near Round Rock, TX 78681
Paul
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite for the refrigerator with low ice production. I found the unit with no ice. I found the FC not at temp due to the RC evaporator Incased in ice. I ran test on the thermistors and fans. All were working as designed. The unit is having control and thermistor issues communicating. The coil will need to be defrosted, the drain cleared and the UI and evaporator fan harness will need to be replaced to complete service.Ordering the UI and harness. Sending the routing thread a message to weigh the call for 2 hours and RS.; ordrng 1 W10848301 (CNTRL-ELEC)"
Near Austin, TX 78757
Luis
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for ice build up. Customer had unit off,found gap between freezer gasket and cabinet,found tracks on freezer door making a grinding noise and causing door not to fully shut. Ordering new tracks,customer is unhappy with unit and is going to try and exchange unit call to verify repair when parts arrive; ordrng 2 W11265130 (SLIDE TRACKS)s and 1 WPW10443326 (GASKET PANTRY)"
Near Austin, TX 78741
Leonardo
Job Details: 12/04/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install handle. Installed handle test unit and unit test good job complete.
Near San Marcos, TX 78666
Kevin
Job Details: 12/04/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site and inspected washer and did not find any safe error codes customer hard rebooted washer and it started working normally. Ran a calibration cycle and washer is operating normally. No water leaks from connections at time of service, job complete"
Near Austin, TX 78746
Luis
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for cooling issue and no ice. Found evaporator incased in ice,ran diagnostics faulty thermistor to fresh food evaporator,E2 error on icemaker ran harvest failed. Diagnosed unit will need a new fan motor assembly and icemaker. Customer will also need to defrost unit 24hrs before return visit. Called partner team got AUTHO for repair Wnivp00apl1; ordrng 1 W11294907 (ICEMAKER)"
Near Manchaca, TX 78652
Kevin
Job Details: 12/04/2019
RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site and inspected Range and found RF burner is slow to ignite, replaced the burner head and all burner caps and it is now operating normally. Job complete"
Near Austin, TX 78749
Kevin
Job Details: 12/04/2019
DRYER WHIRLPOOL WED7500GW0 "Arrived on site and found customer is experiencing dryer turning off Before load is dry. Customer is using casual cycle on the lowest dryness setting, ran with no clothing on a casual cycle and dryer dropped time to 2 minutes and then stopped. Taped a wet paper towel to moisture sensors and it continued to run without stopping and added time. This is normal operation. Discussed sensor cycles vs timed dry cycles with customer explained her temperature settings and dryness level can be changed manually for each cycle, no lint found at time of service, dryer is operating as intended. Job complete"
Near Spicewood, TX 78669
Luis
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRF989SDAM03 "#1414 5th house on leftArrived on site for no cool. No frost on freezer or fresh food evaporator,compressor and fans running checked temp reading 20° in freezer diagnosed leak in system
Near Austin, TX 78739
Luis
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for frost build up on drawers. Found magnetic strip in gasket not reaching corner edges causing corner edges of gasket to not seal against cabinet,gasket is styrofoamed into liner ordering new door to prevent damage to liner; ordrng 1 W10919622 (FZR DOOR SS)"
Near Austin, TX 78739
Kevin
Job Details: 12/04/2019
DRYER WHIRLPOOL MGD6000AG0 "Arrived on site and found dryer will not start a cycle. Disassembled it and found clothing items stuck in Blower wheel. Remove clothing items and dryer will now run a normal cycle. Removed all lint from interior
Near Austin, TX 78737
Kevin
Job Details: 12/04/2019
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site and found customer is still experiencing time jumping, temperature differences, staying connected to Wi-Fi, and overall random malfunction from their oven. Spoke with tech line again and they repeated that there is no software update as of yet, there is no ETA for the software update. There is no way to correct or make adjustment to the oven until this has been done. 7726232796"
Near Georgetown, TX 78628
Lou
Job Details: 12/04/2019
COOKTOP JENN-AIR JGCP548HL00 "arrived on site to inspect cooktop issues. Upon further inspection, the customer advised that the unit burners were not converted to propane from NG. They advised that someone from a propane company came out and “rigged” the unit to work until a conversion kit could be provided. The burners had large flames and when the propane company person converted the unit to propane, the customer said they were using the cooktop and the burner flames were sputtering. They notified the builder who advised that it was air in the lines and to “bleed” the lines until it stops. Customer was “bleeding” the lines when a loud pop occurred and a large flame shot up from one of the burners and the griddle popped up out of place. I found the griddle not secured and due to the installation, I will need a second man to assist in moving the unit. I am ordering a CNOTE-2 MAN and CNOTE-2HR JOB. Office to schedule return service. Gas to the unit was left off and the power cord left u
Near Austin, TX 78737
Kevin
Job Details: 12/04/2019
WASHER WHIRLPOOL MVWB855DC3 "Arrived on site and customer is experiencing cycle not starting, and cycle selection not changing when dial is moved. found saved error codes F7E0, F5E1, F9E2, ran all functions in manual diagnostic and test 51 and 52 and everything passed. replaced control board and lid lock, control panel was replaced on previous visit. This represents all parts That can attempt to correct issue. No water leaks from connections at time of service, job complete"
Near Austin, TX 78739
Kevin
Job Details: 12/04/2019
DISHWASHER JENN-AIR JDTSS244GP0 "Arrived on site and inspected dishwasher and found dispenser gasket is loose and has knocked spring out of alignment. After correcting dispenser it will now operate normally. Recommended to customer that if using pods they be placed on the bottom of the tub to prevent getting stuck in the dispenser door. No for the repair is required at this time, no water leaks from connections at time of service, job complete"
Near Leander, TX 78641
Lou
Job Details: 12/04/2019
REFRIGERATOR LG LFC25776ST/06 "arrived on site to inspect refrigerator FC light not working. Upon further inspection, when I opened the freezer door, I found a small amount of frost built up on some of the food packaging and the Evap cover consistent with an air leak. Also found food packaging caught in between the fc door gasket and chassis creating and air gap. I removed the FC light bulb and found it burnt out. I am ordering the bulb and scheduled return service for 12/09/19. Before leaving, I removed the ice buildup in the FC chamber. No water leaks observed during service.; ordrng 1 6912JB2004K (LAMP)"
Near Georgetown, TX 78628
Jonathan
Job Details: 12/04/2019
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for washer not filling with water. Performed diagnostics mode and found cold water solenoid not opening. Found failed inlet valve assembly. Removed failed valve and installed new. Performed diagnostics mode and tested valve operation and monitored for water leaks. Ran calibration cycle and automatic test mode. Added zip tie to drain line. All tested good, no water leaks detected."
Near Georgetown, TX 78633
Jonathan
Job Details: 12/04/2019
WASHER WHIRLPOOL MHW6630HW0 "Arrived on site to install previous diagnosed part. Gained access to hose, removed hose from drain pump to outer drain line. Installed new and leveled unit. Added zip tie to drain line. Performed diagnostics mode and ran automatic test cycle. Monitored operation and for leaks. All tested good, no water leaks detected."
Near Austin, TX 78741
Leonardo
Job Details: 12/04/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install toe kick. Installed toe kick test unit and unit test good job complete
Near Georgetown, TX 78633
Jonathan
Job Details: 12/04/2019
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for washer having suds left at end of cycle. Customer stated that display will read low soap and customer will add more. Powered unit on and found load and go selected. Found customer not using load and go option. Performed diagnostics mode and tested operation. Performed encoder test and checked fault codes, no faults. Found no mechanical failures. Spoke with customer on load and go cycle. All tested good, no water leaks detected."
Near Austin, TX 78741
Leonardo
Job Details: 12/04/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install handle and toe kick. Installed all parts test unit and unit test good job complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 12/04/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previous diagnosed part and tub continues to rub inlet nut. Removed unit and found insulation pushing on side causing failure. Adjusted insulation and added sound pad around water inlet. Installed unit and performed diagnostics mode, no fault codes. Monitored test cycle and for leaks. Tested bottom rack and found slight rubbing. Called tech support and spoke with Chris. Recommend to adjust rack and remove insulation around water inlet. Adjusted rack and tested. Found issue corrected. All tested tested good, no water leaks detected."
Near Austin, TX 78741
Leonardo
Job Details: 12/04/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install handle. Installed handle test unit and unit test good job complete
Near Georgetown, TX 78633
Jonathan
Job Details: 12/04/2019
DRYER WHIRLPOOL WGD4815EW2 Arrived at Rocky Hollow nursing home for dryer that caught fire. Found unit had been removed from building and disconnected. Found soot buildup in unit. Called Maintenance personal and he stated that they are on LP and was not informed that unit needed to be converted. Called Whirlpool tech support and spoke with Kathy (SR#7726646622). Confirmed unit was not converted. Called Whirlpool safety team and spoke with Teresa (SR#7726453847) Informed not to continue with repair at this time. Customer is to contact Whirlpool customer service.
Near Austin, TX 78741
Leonardo
Job Details: 12/04/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for damaged panel and missing handle. Replaced panel and installed handle test unit and unit test good job complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 12/04/2019
OVEN KITCHENAID KEBS207SBL00 "Arrived on site for oven with bad broil element. Customer stated that had just got done cooking in bottom oven. Inspected unit and work area. Found cooling fan running for bottom oven. Found broil element burnt. Powered unit off at circuit breaker. Removed element from front and installed new, did not need to pull unit. Powered unit on and tested operation. All tested good.
Near Austin, TX 78747
Leonardo
Job Details: 12/04/2019
OVEN KITCHENAID KEBK101BSS00 Arrived on site to test unit for keypad error code. ; ordrng 1 W10570043 (CONSOLE )
Near Georgetown, TX 78633
Jonathan
Job Details: 12/04/2019
OVEN WHIRLPOOL WOS51BC0AS04 Arrived on site oven not powering on. Inspected unit and work area. Found no display. Turned circuit breaker off and gained access to thermal fuse and tested resistance and found opened. Found failed fuse. Removed failed fuse and installed new. Powered unit on and tested operation. All tested good.
Near Round Rock, TX 78665
James
Job Details: 12/04/2019
REFRIGERATOR LG LFX28968ST /06 Arrived on site and found no refrigerant in system and unit unplugged. Pressurized system and found leak at drier. Installed new dryer and vacuumed system to test for leaks. Charged with 5.1 oz 134a and tested for proper cooling. Using temp probe I verified temperatures dropping in fresh food and freezer. Unit tests good. Job complete
Near Austin, TX 78748
Kevin
Job Details: 12/04/2019
DISHWASHER KITCHENAID KDTM704EBS1 "Arrived on site and found service call was not set up properly, customer may have an extended warranty that was not applied. A new dispatch will be needed in order to service the appliance. Passed on situation toMS, job complete"
Near Liberty Hill, TX 78642
James
Job Details: 12/04/2019
MICROWAVE WHIRLPOOL WMH31017FB "Arrived on site and tested operation. I found magnetron visibly failed. Installed new mag, cap and diode. Tested operation and found unit working properly. Job complete"
Near Liberty Hill, TX 78642
James
Job Details: 12/04/2019
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site and tested operation. I found unit fills with water and motor just humms. Unit will need new sump and motor to repair. Parts covered under warranty but labor is not. Installed new sump assembly and tested. Unit tests good. Job complete
Near Robinson, TX 76706
Dylan T.
Job Details: 12/04/2019
COOKTOP WHIRLPOOL G9CE3065XB01 Arrived on site took all cooktop glass out put the new one on put seal all around installed a new cooktop tested it everything worked great
Near San Marcos, TX 78666
Kevin
Job Details: 12/04/2019
WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer and found error code for long fill, found water is leaking from cold Fossett and showed issue to customer. Also found washer makes a squealing noise when either agitating or beginning a spin cycle. Found belt is rubbing against pulley, and slipping which is making noise. Will need to bring back a new belt and hat motor and gear case on hand if needed; ordrng 1 W10890624 (motor-drve) and 1 W11239857 (BELT)"
Near Waco, TX 76712
Dylan T.
Job Details: 12/04/2019
FREEZER WHIRLPOOL EV170NYLS00 Arrived on site customer complaint was door gasket just needed to be readjusted with heat gun
Near Austin, TX 78739
Kevin
Job Details: 12/04/2019
OVEN JENN-AIR JJW2830DP01 "Arrived on site for temperature not correct on short bake items, adjusted temperature on both ovens and showed customer how to make incremental changes as oven ages if needed. No further repair is needed at this time, job complete"
Near Waco, TX 76705
Dylan T.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ0 Arrived on site customer complaint was ice would build up inside the freezer door found a gasket needed to be readjusted and heated up ran unit everything else work great all lines are dry
Near Robinson, TX 76706
Dylan T.
Job Details: 12/04/2019
DRYER MAYTAG MEDC215EW1 Arrived on site customer complaint was dryer wasn’t heating found the cut off was not good replace the part ran the unit everything else work great
Near Austin, TX 78731
David
Job Details: 12/04/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose a wall oven with discolored glass. Examined door and found that there was discoloration to the inside of the inner door glass that could not be cleaned. Replaced inner door glass. Unit is now working as designed. Call complete.
Near Austin, TX 78759
David
Job Details: 12/04/2019
WASHER AMANA NTW4605EW0 Arrived on site for a washer that was not engaging cycles. Found lid latch was not staying engaged. Found error codes F5E2 and F5E3 for lid latch failures. Replaced lid latch and retested. Unit is now locking and staying locked. All is working as designed. Call complete.
Near Austin, TX 78759
David
Job Details: 12/04/2019
WASHER WHIRLPOOL LSQ8220HQ0 Arrived on site to diagnose a washer that was slow filling. Performed diagnostics and found water valves were barely moved and just trickling water in. Fully opened valves and water is now pouring in as designed. Call complete.
Near Austin, TX 78759
David
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to install previously diagnosed parts. Installed new right hand RC door. Verified fitment and function. All is working as designed. Call complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 12/04/2019
WASHER GE GTW330ASK2WW "Arrived on site for washer not completing spin cycle. Performed diagnostics mode and activated spin cycle. Found no mechanical failure with spin cycle. Checked fault codes. Found fault 27 standing water left in unit, 31 out of balance spin and 8 pressure sensor loss. Found service bulletin for updated control for fault. Called tech support and spoke with Chris. He stated that control needs updated and to clean pressure switch at tub (bulletin HL01-17).
Near Leander, TX 78641
James
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL GI0FSAXVY012 Arrived on site and tested operation. I found no charge in system. Customer had unit on for 2 days then unplugged. When he plugged it back in a week later it was not cooling. Dye has not made it through the system but I found when compressor kicked on the unit was pulling in air through the low side of the system. Inspected the evaporator and found it to be black in color and has signs of corrosion. Spoke to Chase and no charge to customer for replacing evaporator. I will return between 3-6 this afternoon to complete repair ; ordrng 1 WPW10313899 (evaporator)
Near Austin, TX 78759
David
Job Details: 12/04/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site to diagnose a dryer that was heating. Performed diagnostics on unit. Tested voltage outputs at the terminal block and found only 50v at the L2 red wire. Double checked connection at wall socket and verified only 50v output coming from socket. Customer will need to resolve issue with electrician. Tested cutoff and heating element and verified all components are good. Unit is working as designed. Call complete.
Near Leander, TX 78641
James
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL GI0FSAXVY012 Arrived on site and tested operation. I found no charge in system. Customer had unit on for 2 days then unplugged. When he plugged it back in a week later it was not cooling. Dye has not made it through the system but I found when compressor kicked on the unit was pulling in air through the low side of the system. Inspected the evaporator and found it to be black in color and has signs of corrosion. Spoke to Chase and no charge to customer for replacing evaporator. I will return between 3-6 this afternoon to complete repair ; ordrng 1 WPW10313899 (evaporator)
Near Pflugerville, TX 78660
Cliff
Job Details: 12/04/2019
DISHWASHER MAYTAG MDB4949SDZ0 arrived on site to diagnose a dishwasher that is not cycling properly. Tested unit and found wiring for wash pump had backed out of control causing an incomplete connection. Rewired board properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Red Rock, TX 78662
Cliff
Job Details: 12/04/2019
DRYER LG DLEX8100V Arrived on site to replace control for dryer. Replaced part and tested unit. Found all is working properly at this time.
Near Pflugerville, TX 78660
Cliff
Job Details: 12/04/2019
RANGE WHIRLPOOL WFG525S0JS0 Arrived on site to diagnose a range with the damage control panel. Phone stainless panel in control section dented on the left side. Replaced panel and tested unit. Found all is functioning properly at this time.
Near Pflugerville, TX 78660
Cliff
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator that is randomly tripping the breaker. Tested unit and found no mechanical failures with refrigerator at this time. Manufacturer recommends units not to be on GFCI breakers due to non-grounded parts possibly causing breaker to trip. Homeowner will need to have an electrician change out the breaker to complete repair. No leaks were found at time of service.
Near Liberty Hill, TX 78642
James
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site and tested operation. Customer has replacement ice maker. Ran diagnostics to verify ice maker failure and found a no cool error. Verified temperatures and found the freezer at 23 degrees and the fresh food section at 50. Inspected sealed system and found unit has failing compressor ; ordrng 1 8201675 (compressor) and 1 TJ90SF8404 (STUB) and 1 WPW10143759 (dryer)
Near Hutto, TX 78634
Cliff
Job Details: 12/04/2019
DRYER WHIRLPOOL LGR4634PQ0 Arrived on site to diagnose and dryer that is not turning. Tested unit and found debris caught in blower wheel preventing motor from turning properly. Removed debris and tested unit. Found all is functioning properly at this time
Near Waco, TX 76707
Dylan T.
Job Details: 12/04/2019
RANGE WHIRLPOOL WFG525S0HV1 Arrived on site customer complaint was when you turn the knob all the way down burner goes out need to readjust burner switch do not have small screwdriver to get in there on my truck; schdld next appmnt for 12/12 THU !
Near Cedar Creek, TX 78612
Cliff
Job Details: 12/04/2019
COOKTOP WHIRLPOOL WFE320M0ES0 Arrived on site to diagnose a cooktop that had sparked under right front burner. Tested all parts and components and found no mechanical failures or electrical short in range at this time. Advised homeowner a small flake of insulation may have fallen from the edge of the burner and burned off. No repairs are needed and all is working properly at this time.
Near Waco, TX 76705
Dylan T.
Job Details: 12/04/2019
DISHWASHER MAYTAG MDB4949SHZ0 7726543445 case number Arrived on site customer complaint was not washing install a new sump assembly when you are through diagnostic still wanna run properly call tech-support they told me that I need to replace the main control board and possibly another sump assembly ; ordrng 1 W11168783 (cntrl-elec) and 1 WPW10591570 (pump&motor)
Near Bartlett, TX 76511
Arthur B.
Job Details: 12/04/2019
WASHER MAYTAG MVWB855DC3 "Arrived onsite for leaking washer. Inspected unit and work area. Found failed water inlet regulator. Quoted customer $166.41 for parts and $179.99 for labor plus tax. Customer asked about a veteran discount. Removed old regulator and replaced with new. Tested unit and unit worked as designed. No water leaks present.
Near Temple, TX 76502
Dylan T.
Job Details: 12/04/2019
MICROWAVE WHIRLPOOL WOC54EC0AB04 Arrived onsite customer complaint was unit was making the house smell like smoke pulled unit out took top off ran unit saw some burning smoke on the board need to order part ; ordrng 1 W10412514 (cntrl-elec) and 1 W10692851 (filter) and 1 W10878986 (cntrl-elec)
Near Salado, TX 76571
Arthur B.
Job Details: 12/04/2019
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for dishwasher that won’t clean dishes. I inspected the unit and working area. I found the sump and motor had failed. I replaced the old parts with new and tested the unit. The unit works as designed. No water leaks present. Call complete.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 12/04/2019
DRYER MAYTAG MEDB835DW4 Arrived onsite for drier that would not start. Inspected unit and work area. Tested voltage and had good voltage going to the unit. Found bad control and fuse. Replaced both parts and tested unit. Unit worked as designed. Call complete.
Near Austin, TX 78759
David
Job Details: 12/04/2019
MICROWAVE WHIRLPOOL WMH31017HZ3 "Arrived on site for microwave producing F1E4 error. Performed diagnostics and checked components and error was persisting past numerous door opens and closes. Replaced the main control and the interlocks. Retested and error is still present. Removed and let control hang, and was able to start microwave twice. Unit no longer starts and just produces the same error. Ordering W10832024 thermostat (recommended by last tech line call) and also W11300385 harness. Please also order W10892389 control to have on hand. ; ordrng 1 W10832024 (thrmst-fix) and 1 W10892389 (cntrl-elec) and 1 W11300385 (HARNESS )"
Near The Hills, TX 78738
Andy
Job Details: 12/04/2019
OVEN WHIRLPOOL WOS51EC7HS00 Arrived on site for oven buttons not working. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Spicewood, TX 78669
Andy
Job Details: 12/04/2019
DISHWASHER FRIGIDAIRE LFID2426TF2A Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Pflugerville, TX 78660
David
Job Details: 12/04/2019
OVEN WHIRLPOOL WFC310S0ES3 Arrived on site for a range that was not heating. Performed diagnostics and found proper voltages running to control. Neither element is heating. Fuse checks good. Oven light does not work at all. Ordering 1 W11122536 control. Return visit scheduled for Monday 12/9. ; ordrng 1 W11122536 (cntrl-elec)
Near Austin, TX 78738
Andy
Job Details: 12/04/2019
WASHER MAYTAG MVWB865GW0 Arrived on site for washer leaving white residue on clothes. Tested and inspected unit and found all operations to be normal showed customer service pointer on white residue and instructed to go on Maytag website and search “White residue” to see recommendations and instructed on use and care and practice for best performance. All operations are normal. No water leaks present at time of service.
Near Pflugerville, TX 78660
Al
Job Details: 12/04/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived to inspect dishwasher.Customer advised the unit leaks from underneath.I removed the kick plate and verified the unit does not have a leak underneath.Noticed the unit has several water streaks on the door.Customers husband had no idea what the issue is.I videotaped underneath the unit to show the customer the unit isn’t leaking water underneath.All connections were dry at the end of service.Unit operates as designed.Job complete
Near Lakeway, TX 78734
Andy
Job Details: 12/04/2019
COOKTOP JENN-AIR JIC4430XS00 Arrived on site for cooktop error code. Tested and inspected unit and found failed module and display. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Pflugerville, TX 78660
Al
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect unit cooling issues.Took temperatures and got -10 in freezer and 33 in refrigerator section.Tested unit test 3 in diagnostics test mode and unit damper and fans all operational.Removed and replaced the main control.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Cedar Creek, TX 78612
Cliff
Job Details: 12/04/2019
OVEN WHIRLPOOL GBD307PDB09 Arrived on site to diagnose an oven that will not turn on. Tested unit and found control panel thermal fuse failed. Rear thermals checked good at this time. Control panel thermal fuse is not listed under special project code and homeowner will pay out-of-pocket for repairs. ordrng 1 WP4456654 (fuse-thrml)
Near Round Rock, TX 78681
Al
Job Details: 12/04/2019
WASHER MAYTAG MVWB765FW3 "Arrived to inspect agitator issue.Removed the agitator, freed the clothing and replaced the agitator and nit onto the unit.Both agitator and nut were in great shape.All water lines were dry at the end of service.Job complete"
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 12/04/2019
RANGE WHIRLPOOL WFE525S0JS0 "Arrived on site for range with stand drawer. Inspected unit in work area. Customer says that when they originally ordered this unit that they were told it would be fingerprint stainless both on top and on the drawer. They are upset that the drawer is not fingerprint stainless. I replaced the drawer but told the customer that this unit does not have a fingerprint stainless drawer. He did not believe me because he said that was what his wife was told when they purchased the unit at Home Depot. After replacing the panel, the customer touched it and became angry that his fingerprint showed on the drawer. Customer is upset with unit due to miscommunication of unit specs. Call complete."
Near Hutto, TX 78634
Al
Job Details: 12/04/2019
WASHER MAYTAG MVWB835DW4 Arrived to inspect washer tub issues.Noticed all suspension rods were in place.Ran diagnostics test mode and got anF7 E5 shifter failure .Confirmed the customers load sizes were more than the unit can handle. The error was due to the weight of the load.Recalibrated the unit and unit began operating as designed.All water lines were dry at the time of service.Job complete
Near Holland, TX 76534
Arthur B.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL ED5FVGXWS01 Arrived onsite for refrigerator with no cool. Inspected unit and work area. Customer stated that she was getting ice but the ice was clumping and was getting water dripping down into the bottom compartment. I checked the ice maker and all checked good. The ice maker harvested a cycle and I found the ice not being completely frozen. I checked the evaporator coils and found a fading frost pattern. Advised the customer of the issue and what would need to be done. Customer said she would prefer to buy another refrigerator instead of fixing the current.
Near Harker Heights, TX 76548
Al
Job Details: 12/04/2019
OVEN WHIRLPOOL WEE760H0DS0 Arrived to inspect F8E0 fan speed error.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.Job complete
Near Florence, TX 76527
Al
Job Details: 12/04/2019
WASHER WHIRLPOOL WFW75HEFW0 Arrived to front load washer malfunctioning.Confirmed the complaint and accessed the control.Noticed 2 plugs at the control weren’t properly installed into the control.Corrected the issue and ran diagnostics test mode and unit preformed as designed.All water lines were dry at the time of service.Job complete
Near Pflugerville, TX 78660
Al
Job Details: 12/04/2019
WASHER WHIRLPOOL MHW6630HW0 "Arrived to inspect front load washer concerns.Ran diagnostics test mode and got an F0E5 Off balance LoadError code.Tested the unit and unit tested as designed with no abnormal sounds.During examination of the unit, I observed and photographed a wooden board in between the unit and the pedestal.Unit shocks and pump are operational.All water lines were dry at the time of service.Job complete"
Near Belton, TX 76513
Arthur B.
Job Details: 12/04/2019
WASHER AMANA NTW4605EW0 "Arrived on site to install parts from previous diagnosis. Remove inter tub, basket, gear case, and outer tub. Found motor seized. Replaced parts previously diagnosed and ordered shield, motor, and C-note. Rescheduled to Monday 12/9. ; ordrng 1 C-NOTE (DT TO RETURN PER CS ) and 1 W10889172 (MOTOR) and 1 W11085570 (SHIELD)"
Near Round Rock, TX 78681
Al
Job Details: 12/04/2019
DISHWASHER KITCHENAID KDTM354DSS5 Arrived to inspect dishwasher not working.Tested the unit in diagnostics test mode and motor never came on.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the end of service.Job complete
Near Kempner, TX 76539
Arthur B.
Job Details: 12/04/2019
DISHWASHER WHIRLPOOL WDF540PADW1 Arrived onsite for dishwasher not dispensing soap. Inspected unit and work area. Found failed dispenser. I tried to replace the part but found the screws to the door latch stripped and unable to remove screws. Ordering new latch and console in order to complete dispenser repair. Rescheduled for Friday 12/6.; ordrng 1 W10849551 (CONSOLE ) and 1 WPW10653840 (LATCH)
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 12/04/2019
DISHWASHER WHIRLPOOL MDB8989SHZ0 Arrived onsite to replace diagnosed parts on previous visit. Replaced the sump and motor and tested unit. Unit would not run during wash. Ordering new sump and motor. Rescheduled to Monday 12/9. ; ordrng 1 WPW10591570 (SUMP AND MOTOR )
Near , TX 78738
Andy
Job Details: 12/04/2019
DISHWASHER GE GDT695SSJ2SS Arrived on site for dishwasher leaking and lid inside door popped off. Tested and inspected unit and found vent cover was off creating leak. Called owner and quoted $179.99 service and labor $14.85 tax for a total of $194.84 customer approved estimate and asked to have card on file ran after repair. Reinstalled vent cover properly and tested unit. All operations are normal. No water leaks present at time of service. Office to run card on file.; ordrng 1 SEENOTE (RUN CARD )
Near Austin, TX 78730
Andy
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Arrived on site to install previously diagnosed parts. Removed evaporator cover and went to replace with new. Upon doing so found bottom right of evaporator cover is missing black and purple wire connection (See SD-QuickPic) spoke to DW and was instructed to check part on service pointer and on parts break down and see if there is a difference and if it has that connection. Did so and as was doing so CS called and looked at part as well and it seems that is correct part and is missing connection. Was instructed to order part as well as see note to have CS take a look at part before going back. Customer would like office to contact about availability as they would prefer a Thursday appointment but can work something out if something else would work better. No water leaks present at time of service.; ordrng 1 SEENOTE (CS CHECK PART ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10889841 (EVAPORATOR COVER )
Near Round Rock, TX 78664
Al
Job Details: 12/04/2019
DISHWASHER LG LDP6797BD "Arrived to inspect dishwasher not starting.Unit never recognized the door was closed, so it did not start a cycle.Unit will need a LATCH AGM76209501. To complete the repair.SEE NOTES TO OFFICE.All water lines were dry at the time of service.Needs more work.Called CS to confirm issues.; ordrng 1 AGM76209501 (LATCH)"
Near Austin, TX 78705
Wesley
Job Details: 12/03/2019
WASHER AMANA NTW4516FW2 Arrived onnsite and found unit control dead. Replaced control. All checks good. Unit is now operating as designed.