Service History 647

Near San Marcos, TX 78666
Brandon
Job Details: 03/20/2020
OVEN KITCHENAID KODE507EWH04 "Arrived on site for customer complaint of chipping on inner frame and finger prints on inner glass. Found new frame was damaged, ordering frame. ; ordrng 1 WPW10320793 (frame-glas)"
Near Austin, TX 78746
Kevin
Job Details: 03/20/2020
RANGE WHIRLPOOL WFE510S0HS1 Arrived on site and inspected oven door and found left-hand hinge is broken after replacing it door will now open properly. Job complete
Near Leander, TX 78641
Lou
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "arrived on site to inspect refrigerator doors not level. Upon further inspection, I found the unit not leveled and the left door sticking out at the top. I leveled the unit and adjusted the top hinges and found the left door still sticking out at the top. I moved the unit around in its space to check for the floor being unlevel and it didn’t change the door any. I attempted to contact Techline but they are in a company wide meeting. I found where the outer liner and inner cabinets meet was a large gap so I filled it in with silicone. Also found where the mullion is not level. Took several photos of my magnetic level on the mullion to show the gaps where it’s not level. I advised customer of my findings and attempted repairs. Also advised customer someone would be in contact with them decisions on what to do next. No water leaks observed during service, job completed."
Near Waco, TX 76704
Jonathan M
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived on site for a refrigerator that is still not dispensing water. Inspected in and work area. I called tech line and spoke to Sterling SR# 7727420460. He advised the issue was either at the valve because it was getting 120v but not energizing or was due to the reservoir or water reservoir being frozen. Tested the valve and was getting proper voltage. Tested unit while pressing water pedal and heard the valve buzz. Checked water reservoir and found the reservoir frozen. Customer had stated that their refrigerator and freezer were freezing at the bottom but were room temperature at the top. Checked evaporator fan and evaporator fan was not running. Tested voltage going to evaporator fan and fan voltage going to evaporator. Ordering evaporator motor and will return ; ordrng 1 WP2315549 (evap fan motor)
Near Lorena, TX 76655
Jonathan M
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator that was not making ice and was having water pool and freeze below the icebox. Inspected unit and work area. Customer advised that the unit started making ice again but the water issue was still there. Found ice buildup underneath the ice box container and checked gaskets for air seepage. Found no primary concerns. I called Techline and spoke to Joel SR# 7727419182. He advised that the issue was either coming from the dispenser flap or was an intermittent ice box fan issue. He advised that the icebox fan can sometimes intermittently work causing the unit to start making ice and then start making ice because the fan was running then shorting out and then running again. Replaced ice box fan and tested unit. Unit is working as designed. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Arrived on site for refrigerator water filter covered broken. Inspected unit and found failed filter cover. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Buda, TX 78610
Robert
Job Details: 03/20/2020
FREEZER WHIRLPOOL WRX735SDHZ02 Arrived on job to replace all parts previously ordered. After replacement of all parts attached to call test operation. No leaks detected at time of service.
Near Manor, TX 78653
Scott
Job Details: 03/20/2020
DRYER WHIRLPOOL WED4850HW0 Arrived for long dry time. Unit is heating properly. Customer had removed exhaust pipe could not get back on. Ran air vent test before putting exhaust pipe back on air flow is normal. Reattached vent hose air flow test indicated abstraction in vent pipe to exterior. Recommend customer professionally have exterior vent cleaned. Had to remove small amount of lent unit is now cleaned.
Near Pflugerville, TX 78660
Andy
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for refrigerator RC not cooling. Tested and inspected unit and found failed evaporator fan with harness. Ordering needed part and will return instructed customer to defrost unit 48 hours prior to service and how to do so safely. Customer signed waiver. No water leaks present at time of service. ; ordrng 1 W11033168 (RC EVAP FAN)
Near New Braunfels, TX 78130
Noah D
Job Details: 03/20/2020
WASHER WHIRLPOOL WETLV27HW0 "Arrived on site to install harness and capacitor, replaced both parts and retested unit, all functions returned, job complete"
Near Canyon Lake, TX 78133
Brandon
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of unit not making enough ice and ice inside fresh food section, found air leak from gasket on ice maker section, ordering adapter kit; ordrng 1 W10612142 (adapter)"
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/20/2020
WASHER LG WM2487HWM "Arrived on site for washer intermittently starting, upon t3sting found no problem with console or switches. Leveled washer for customer.
Near Temple, TX 76502
Jonathan M
Job Details: 03/20/2020
DISHWASHER BOSCH SHPM78W56N/11 Arrived on site for control panel that was losing letters. Inspected unit and work area. Find control panel fading and losing letters. Replaced facia panel and tested unit. Unit would not turn on. Checked voltage coming from control and found no voltage. Checked voltage coming from wall and found proper voltage. Ordering control and harness. ; ordrng 1 12008383 (CABLE HARNESS) and 1 12016886 (CONTROL)
Near Austin, TX 78759
Paul
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onsite for a refrigerator not coming on and none of the interior lights work, only the display on the front works. Ms also stated their RC coil has had multiple issues with freezing up and water leaking out of both doors at times. I found the new main control that was previously installed had failed. I replaced the main control and tested the unit. I found all functions of the refrigerator working as designed. I removed the drain tube from the unit and found it full of debris and not passing water thru it. I cleared the tube and sealed an air gap on the tube using permagum. Call complete."
Near Georgetown, TX 78626
James
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived on site and found condensation in fresh food section and frost in freezer section. Found both door not sealing on mullion side of gasket near the top. Using straight edge I found the center mullion bowing onwards causing gaskets to stretch out and loose contact with mullion. Called tech line and spoke to Dave #7727415942. No recommended repair at this time.
Near Pflugerville, TX 78660
Andy
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL KDTE234GPS0 "Arrived on site for dishwasher leaking water. Tested and inspected unit and found failed spray arms, tracks, strike, gasket and latch. Ordering needed parts and will return instructed customer not to use unit until repairs are done.; ordrng 1 W11101428 (SPRAY ARM ) and 1 W11259785 (TRACK ) and 1 W11259786 (TRACK ) and 1 WPW10327455 (SPRAY ARM ) and 1 WPW10448645 (SPRAY ARM ) and 1 WPW10544004 (STRIKE ) and 1 WPW10653840 (LATCH )"
Near Austin, TX 78733
Kevin
Job Details: 03/20/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site and spoke with tech line, no repair performed on washer.
Near Leander, TX 78641
Lou
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=20 degrees and RC=37 degrees. Remove the freezer drawer and found the evaporator engulfed with a block of ice. Forced defrost on the unit and it began to defrost. I am ordering the evaporator cover and will return with the HV Control.. Customer signed waiver of damages from defrosting refrigerator. I advised the customer to pull the unit from the wall 24-48 hours before I return and to place towels around the unit and unplug it to allow it to defrost. No water leaks observed during service.; ordrng 1 W11282987 (EVAP COVER)"
Near Austin, TX 78702
Leonardo
Job Details: 03/20/2020
RANGE KITCHENAID KFED500EBS03 Arrived on site to test unit for left front burner not coming on. Replaced burner and switch test unit and unit test good job complete.
Near Austin, TX 78754
Luis
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for water leaking. Removed grill found rust on left side of metal cabinet no traces of water to rust location. Removed compressor cover,added water to drain no leaks from drain or pan. Called tech support no traces of water residue to rust location,per tech support added adhesive to freezer liner Sr#7727414123; used 2 WP482338 (ADHESIVE) from stock"
Near New Braunfels, TX 78132
Brandon
Job Details: 03/20/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for customer complaint of unit stopping mid cycle, found multiple error codes, F2e1 f5e1 f5e4, I replaced console for stuck UI console, also found faulty lid switch. . ; ordrng 1 W10861642 (latch)"
Near Pflugerville, TX 78660
Andy
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install previously diagnosed UI and panel. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78738
Robert
Job Details: 03/20/2020
WASHER LG WT7200CV Arrived on job for complaints of noise. Found the basket moves. Washer needed under spaner nut. Part is item k050 location in tub parts page. Will also need spaner wrench or socket for spaner nut. ; ordrng 1 PARTRESEARCH
Near Burnet, TX 78611
Jonathan S
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KSBS25FKWH02 "Arrived onsite for refrigerator not making ice. Performed diagnostics and tested voltage to ice maker and found 120 volts. Advanced ice maker cycle and found not advancing. Measured motor resistance and found opened. Found ice maker mold chipping as well. Found minor ice buildup in fill line. Removed ice in fill tube with steamer. Removed failed ice maker and installed new. Advanced cycle and monitored operation. All tested good, no water leaks detected.
Near Austin, TX 78701
Jacob
Job Details: 03/20/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite for unit making noise. Tested unit. Found loud noises and unit only turns for a couple of seconds and then turned off. Still getting power. Called tech line. Suggested that is also possible obstruction in the fan motor or belt. Got SR#7727414795. Ordered part. Need 2MAN, 2HR. Office to reschedule ; ordrng 1 2HR (2HR) and 1 2MAN (2MAN) and 1 WPW10211911 (housing)"
Near Smithville, TX 78957
Scott
Job Details: 03/20/2020
OVEN JENN-AIR JJW3830DP02 "Arrived on site for non responsive control. Found some of the lights on the on control were no responsive. Ran diagnostics or error code F2, E0. Replaced the control panel, after replacing the control panel ran diagnostics on the oven operations. Everything ran properly. Job complete."
Near Cedar Park, TX 78613
Lou
Job Details: 03/20/2020
WASHER MAYTAG MVWB765FW0 "arrived on site to install previously diagnosed and ordered parts. Due to the valve leaking, the gearcase leaking oil and the clutch failing, I removed and replaced all three parts, cleaned gearcase oil from underneath the unit and calibrated the unit. Due to the water hoses having bad washers/gaskets, I was unable to test the unit for leaks. I advised the customer that after they have replaced the hoses and start a load of laundry to look for any leaks and if they see the unit is leaking, call our office to advise. Hoses left unconnected and power cord left unplugged. No leaks observed during service, job completed."
Near , TX 78717
Tyler B.
Job Details: 03/20/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived to inspect unit with console screen and touch issues. Replaced console and tested properly , advised customer to connect to WiFi"
Near Austin, TX 78759
Paul
Job Details: 03/20/2020
DRYER WHIRLPOOL WGD8000DW4 Arrived onsite for a dryer with a scraping sound. I found the back right roller and the idler pulley both causing loud noise. I replaced the bad rollers and tested the dryer. The unit is working as designed. Call complete.
Near Austin, TX 78759
Paul
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS01 Arrived onsite for a refrigerator with the RC cooling good but everything is melting in the FC. On arrival I did a temp test of the FC and found it at 0 degrees. The customer stated that everything had completely melted and then it started freezing again. I removed the FC evaporator cover and inspected. I found a lot of frost build up on the evaporator right above the drain hole in the chassis. I ran a forced defrost and found the defrost circuit working as designed. I defrosted the ice and frost that was on the coil. I pulled the unit out and inspected the drain tube. I found a large gap at the back of the drain tube and the flapper on the drain extension not setting correctly in the opening. I corrected the flapper and sealed the gap with permagum. The unit is working as designed. Call complete.
Near Georgetown, TX 78628
James
Job Details: 03/20/2020
RANGE KITCHENAID KSEG950ESS0 Arrived on site and tested operation. Preheated oven to 350 and turned off. Found temperatures falling normally and all functions test good. Instructed customer that the fan can run up to an hour to cool unit off. Unit working as designed. Job complete
Near Austin, TX 78758
Tyler B.
Job Details: 03/20/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived to inspect unit with vibrating and panel issues, panel would glitch, will need to return with panel to complete.e was able to correct vibration; ordrng 1 CNOTE (OFFICE RS) and 1 W11378949 (PANEL)"
Near Georgetown, TX 78626
James
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and installed new latch. Tested door closure and found filter door now staying closed. Job complete
Near Round Rock, TX 78665
Al
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived to inspect dispenser issues.Found the pantry UI is defective.Customer advised she’ll call back if she wants to proceed with the repair.Job complete All water lines were dry at the time of service
Near Driftwood, TX 78619
Brandon
Job Details: 03/20/2020
WASHER ELECTROLUX EIFLS55IMB0 "Arrived on site for customer complaint of unit making loud noise, found loose change in between basket and outer tub, ordering gasket. ; ordrng 1 5304520351 (GASKET) and 1 CNOTE (3 HOUR JOB)"
Near Moody, TX 76557
Jonathan M
Job Details: 03/20/2020
COOKTOP KITCHENAID KCGD506GSS00 Arrived on site for cooktop that would not fit the regulator on it. Inspected unit and work area. Found the old regulator not fitting properly. Replaced with new regulator and unit is a tight fit. Unit does not have power to it nor gas going to it yet. Customer was not here to sign. Call complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 03/20/2020
DISHWASHER GE ZDT975SPJ0SS "Arrived on site to install board and diagnose washer, upon inspection found the board not powered, put customers new board in and retested, no power, reworked power cord and unit turned on. Job complete"
Near Smithville, TX 78957
Scott
Job Details: 03/20/2020
RANGE GE JB655SK1SS Arrived for right front burner not working. Ran test found out that harness and element burnt at connections .ordering main harnes top. Please call to set return . ; ordrng 1 WB18X32660 (MAIN TOP HARNES )
Near Austin, TX 78734
Luis
Job Details: 03/20/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for no cool in fresh food. Diagnosed fresh food not defrosting,removed cover found thermistor that was just replaced in wrong location,diagnosed faulty evaporator thermistor,replaced evaporator thermistor,defrosted evaporator,installed both thermistor in its correct locations. ; used 1 W10316760 (THERMISOR) from stock"
Near Austin, TX 78759
Paul
Job Details: 03/20/2020
WASHER WHIRLPOOL WFW9450WW00 Arrived onsite for a washer that is not working and displays an F20 error. I found the fill valve restricting the water flow and not filling the tub fast enough causing the error. The fill valve needs to be replaced. I replaced the fill valve and tested the machine. The washer is working as designed. There were no water leaks present at the time of service. Call complete.
Near Leander, TX 78641
David Z
Job Details: 03/20/2020
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site to diagnose microwave with a display that cuts out. Performed diagnostic and found display out. Replaced control and display and retested. Display is now bright and functional. All is working as designed. Call complete.
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID WRV986FDEM00 "Arrived on site to install hv control board, replace control board and tested all parts on fridge, air flow returned and cooling starting. Job complete"
Near Spicewood, TX 78669
Robert
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW5000DW0 Arrived on job for complaints of not spinning. Ran diagnostics and found no codes. Found service pointer W10754551B to change control.
Near , TX 78676
Brandon
Job Details: 03/20/2020
RANGE GE PT7800SH7SS "Arrived on site for customer complaint of clicking noise after self clean and door lock error, I physically had to jiggle the door lock mechanism, clicking stopped and door lock motor found home position. Unit tested good."
Near Belton, TX 76513
Cliff
Job Details: 03/20/2020
DISHWASHER KITCHENAID KUDK031TBL2 Arrived on site to diagnose a dishwasher that is not starting cycles. Tested all parts and components and found no mechanical failures with dishwasher at this time. All parts and components are fully functional and no leaks were found at time of service.
Near Round Rock, TX 78664
Tyler B.
Job Details: 03/20/2020
DISHWASHER LG LDF5545ST "Arrived to inspect unit not heating, found he error, found heater in pump bad, replaced and tested good"
Near Buda, TX 78610
Kevin
Job Details: 03/19/2020
UNKNOWN UNKNOWN VAN NISSAN
Near Johnson City, TX 78636
Brandon
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Arrived on site for customer complaint of unit leaking inside, found defrost drain line was clogged, there was no product inside unit
Near Pflugerville, TX 78660
David Z
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM05 "arrived on site to diagnose refrigerator that was not producing ice. Performed diagnostic and found icemaker not cycling. Found icemaker was not plugged in from factory. Plugged in icemaker and retested. Unit is now cycling and producing ice. All is working as designed, no water leaks found. Call complete."
Near Round Rock, TX 78665
Andy
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for refrigerator RC not cooling. Tested and inspected unit and found failed evaporator motor with harness. Ordering needed part. Customer would like soonest appointment possible. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11033168 (EVAPORATOR MOTOR )
Near Georgetown, TX 78628
Jonathan S
Job Details: 03/19/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer not completing cycle. Performed diagnostics mode and checked fault codes. Found fault code F7-E6 motor fault. Ran fast spin speed and heavy agitation in test mode. Switched back and forth between agitation and spin. Ran unit on normal wash cycle until unit went in to wash mode. Inspected gear case and clutch. Ran unit in bulk cycle in attempt to recreate failure. Found cam not clicking in place and causing motor fault. Will need to replace actuator and cam.Removed failed cam, actuator and installed new. Performed calibration cycle. Ran test cycle, all tested good. No water leaks detected durning service.
Near Georgetown, TX 78628
Jonathan S
Job Details: 03/19/2020
WASHER LG WM2050CW "Arrived on site for washer leaking and cap dropped down dispenser. Inspected unit and work area. Removed top and gained access to tub. Removed water line to tub and found cap. Assembled water line and performed diagnostics mode. Found leak coming from cold water line hose, valve to dispenser. Will need to replace hose. Customer approved estimate..; ordrng 1 5214ER4001B (HOSE)"
Near Taylor, TX 76574
Andy
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Arrived on site for refrigerator tripping breaker and ice maker broken. Tested and inspected unit and found unit on GFCI/AFCI breaker informed customer that whirlpool recommends not to have unit on such a breaker as it creates breaker tripping issues. Also found broken ice maker. No water leaks present at time of service.;
Near Waco, TX 76710
Jonathan M
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ0 Arrived on site for refrigerator that’s not getting the proper temp. Inspected unit and work area. Checked evaporator for frost and found no ice buildup. Checked pressures on my high and low side and found my high side at 105 psi and my low side in the vacuum at -20 psi. Added refrigerant and got pressures up to 135 and -5. Let unit run for 30 minutes and found pressures drop to 125 psi and -16 psi. Office will contact customer for reschedule date.; ordrng 1 W10780378 (compressor) and 1 W10913906 (coupler) and 1 W11179385 (drier-tube) and 1 WPW10239732 (evaporator) and 1 WX5X4 (lokring for sealed s)
Near Waco, TX 76710
Jonathan M
Job Details: 03/19/2020
REFRIGERATOR FRIGIDAIRE FFTR1821TW5 Arrived on site for refrigerator that is not cooling. Inspected unit and work area. Found evaporator fan and condenser fan running. Felt the evaporator and found no refrigerant combing through the lines. Tested the compressor and for the compressor pulling 1.015 A and was running. However the unit would not cool. Office will need to reschedule customer for service due to part orders and needs to be done same time as other refrigerator.; ordrng 1 5303305677 (drier/filter) and 1 5303918274 (evaporator kit) and 1 5303918659 (compressor) and 1 W10913906 (coupler)
Near Waco, TX 76710
Jonathan M
Job Details: 03/19/2020
WASHER GE GFW450SSM1WW Arrived on site for washer with a twisted seal. Inspected unit and work area. Found inner gasket twisted and mangled. Tried to readjust gasket but unit has been sitting with gasket twisted for six to eight months and was unable to get rid of the folds. Ordering gasket but part is out of stock. Will have office contact customer when part becomes available for reschedule date.; ordrng 1 WH08X23479 (gasket)
Near Waco, TX 76710
Jonathan M
Job Details: 03/19/2020
DISHWASHER MAYTAG MDB4949SHZ1 Arrived on site for dishwasher that would not close properly. Inspected unit and work area. Found piece of plastic (not from the machine) stuck in between door and bottom door seal. Removed obstruction and checked for break or tear in seal. None found. Unit is working as designed. Call complete.
Near Jonestown, TX 78645
Paul
Job Details: 03/19/2020
OVEN KITCHENAID KEBC107KSS0 "Arrived onsite for a wall oven with the door not closing correctly. I found the door hinges bent and possibly the receivers also. I explained to the customer that the hinges would need to be replaced to see if the receivers were still in alignment; ordrng 1 WP4455605 (HINGE-RECV (LEFT)) and 1 WP4455606 (HINGE-RECV (RIGHT)) and 1 WP9760574 (HINGE-DOOR) and 1 WP9760577 (HINGE-DOOR)"
Near Fort Hood, TX 76544
Al
Job Details: 03/19/2020
FREEZER WHIRLPOOL WRT311FZDW01 Arrived to inspect freezer section cooling issues.Confirmed the door gasket is damaged and is the source of the frost buildup in the freezer compartment.Ordering the freezer door gasket.; ordrng 1 W10741118 (WHITE FREEZER DOOR GASKET )
Near Manor, TX 78653
Jacob
Job Details: 03/19/2020
DISHWASHER MAYTAG MDB4949SHZ0 Arrived onsite for unit install issue. Looked at unit. Found that cabinet piece that the unit is screwed to above had broken off. Cannot fix cabinet. Told customer to call the company that did the install to fix or call a carpentry company to fix cabinet. No issues at this time. Job complete
Near Pflugerville, TX 78660
Andy
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for refrigerator RC not cooling properly. Tested and inspected unit and found failed condenser motor, control and evaporator cover with fan and harness. Ordering needed needed parts. no water leaks present at time of service.; 1 W11024494 (CONDENSER MOTOR ) and 1 W11024494 (CONTROL )"
Near Austin, TX 78753
Andy
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for refrigerator RC not cooling tested and inspected unit and found failed control damper. Removed failed part and replaced with new. Went to install thermistor kit from service pointer. Service pointer states that instructions are in kit. Found no instructions in kit. Called tech line and spoke with Rick to ask on instructions (SR# 7727410176) made aware of issues and was informed that service pointer does not apply to this unit and that unit will need back control, And thermistors. Ordering needed part. no water leaks present at time of service.; ordrng 1 WPW10383615 (THERMISTOR )"
Near Round Rock, TX 78664
David Z
Job Details: 03/19/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to diagnose dishwasher not heating or drying dishes. Performed diagnostic and found F7E1 error for no heat. Checked resistance at control of element and found element open. Ordering 1 W10518394 heating element. ; ordrng 1 W10518394 (heater)
Near Austin, TX 78726
Cliff
Job Details: 03/19/2020
WASHER MAYTAG MVWX600XW1 Arrived on site to diagnose a washing machine that is not completing cycles. Found heavy rust on motor and gear case assembly. Also noted failed shifter and failed main bearing assembly. Bearing assembly is causing heavy leak in unit.. Advise customer not to use unit as it is leaking and possible water damage can occur.
Near Round Rock, TX 78665
Tyler B.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived to inspect unit not cooling, found fc evap frozen, was able to manual defrost, unit will need thermistor and control and UI replaced to complete ; ordrng 1 CNOTE (SOONER SERVICE ) and 1 WPW10384183 (thermistor)"
Near Round Rock, TX 78664
Tyler B.
Job Details: 03/19/2020
DISHWASHER BOSCH SHP865WF5N "Arrived to inspect unit with no power, found 120 v, found 120 and star switch, jumped switch and still no power, unit will need mail control to repair ; ordrng 1 12015863 (CONTROL) and 1 CNOTE (PART AUTHO)"
Near Austin, TX 78753
Andy
Job Details: 03/19/2020
WASHER WHIRLPOOL MVWC465HW2 Arrived on site for washer making noise. Tested and inspected unit and found failed cam and actuator. Removed failed parts and replaced with new. Tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service
Near Liberty Hill, TX 78642
Lou
Job Details: 03/19/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, placed the unit in diagnostics showing no error codes. Continued with testing and while testing, I placed my multimeter on the black wire at the junction box and tested amp draw from each mechanical part. All parts are within range of amp draw and the unit operated as designed and did not trip the breaker. I removed the outer door panel to inspect the main control and found it very warm. I verified ohms to the motor and element and checked voltage to the unit and all were good. When I went to verify voltage at the outlet, I found that the outlet itself was very loose. When I plugged the unit back in, the unit came on and then turned off. Checked the breaker (GFCI) and it was good. I unplugged the unit and replaced the main control due to possible damage from it being so hot and plugged then unit back in and it came on and then shut off again. I advised the customer of
Near Round Rock, TX 78664
David Z
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to diagnose refrigerator making noise in the RC, and not cooling. Performed diagnostic and found ice buildup in the RC evaporator cover. Found service pointer W11033419D, which covered this issue. Service pointer recommends replacement of control and Evap cover. Ordering W10889841 Evap cover, W11389713 control. Customer advised to defrost unit 48 hours in advance. ; ordrng 1 W10889841 (cover-evap) and 1 W11389713 (CONTROL )"
Near Round Rock, TX 78665
Andy
Job Details: 03/19/2020
OVEN JENN-AIR JJW2430DP01 Arrived on site for oven light turning on by itself. Tested and inspected unit and found failed UI. Removed failed part and replaced with new shipped to customer by whirlpool. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Marion, TX 78124
Noah D
Job Details: 03/19/2020
DRYER MAYTAG MED7230HW0 "Arrived on site to inspect dryer for not responding, found dryer with no power to console, 240 at outlet and at terminal, no green light on acu, ordering acu and console. Office to reschedule ; ordrng 1 W11406678 (CONSOLE ) and 1 W11406683 (ACU)"
Near Kyle, TX 78640
Robert
Job Details: 03/19/2020
WASHER SAMSUNG WF331ANR/XAA Arrived on job for complaints of basket not turning. Needs the basket replaced but the outer tub if split open would also need to be replaced
Near Taylor, TX 76574
Andy
Job Details: 03/19/2020
WASHER MAYTAG MVWC465HW2 Arrived on site for washer not filling with water tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and found some improvement but still has some issues. Called tech line and spoke Ken (SR# 7727412251) was made aware that unit is getting low flow from house. Checked for error codes and found none. Put unit in automatic test cycle and found water pressure low. Was instructed that house has low water pressure and will need to be taken care of and that unit will also need to be on dedicated outlet and breaker. And that no more repairs are to be done at this time unit those are done. Instructed customer on this. No water leaks present at time of service.
Near Copperas Cove, TX 76522
Al
Job Details: 03/19/2020
RANGE WHIRLPOOL WFE505W0JZ0 Arrived to inspect damaged cooktop.Verified the model and serial number.Took photos of damaged cooktop.Removed and replaced it.Job complete
Near Austin, TX 78752
Jacob
Job Details: 03/19/2020
WASHER AMANA NTW4516FW3 Arrived onsite for unit shaking. Tested unit. Found unit shaking. Replaced suspension. Tested unit. Did not solve issue. Ordered part. Rescheduled with customer ; ordrng 1 W10554251 (spin basket)
Near Del Valle, TX 78617
Scott
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on site for gasket not sealing properly on fresh food door. Found door warped not sealing on fresh food. Ordering door and washers for hinges .Office call to reschedule. ; ordrng 1 LW10599404 (dor-fip WHITE) and 1 WP487576 (washer) and 1 WP489467 (washer TOP)
Near Marion, TX 78124
Noah D
Job Details: 03/19/2020
WASHER ROPER RTW4516FW2 "Arrived on site to install valve for not filling, upon inspection found the valve clogged and not filling drum, replaced valves and retested on drain and spin, rinse and spin and normal. Job complete"
Near Temple, TX 76501
Jonathan M
Job Details: 03/19/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer that is not rinsing or spinning well. Inspected unit and work area. Placed unit in service diagnostics and found an F7 E7 (motor unable to reach target RPM) error code. I ran several tests including heavy agitation, slow spin and high spin. Found no issues. Tested voltage to optical sensor and found it within range. I called Techline and spoke to Dave SR# 7727410799. He had me check to make sure the belt was spinning both directions on the heavy agitation which it did and run the high spin speed for 3 minutes to make sure the optical speed sensor was bad causing the unit to shut down. Unit worked as designed. He advised to make no repairs at this time because the unit is working as designed. He advised this issue was probably caused by an overloaded/unbalanced load. He asked that the customer try to limit their load and to make sure they were washing similar like items. Call complete."
Near Cedar Creek, TX 78612
Scott
Job Details: 03/19/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrive on site for door issue on range. Found right side hinges bent and failed One of the door hinges was bent replaced hinge with a new one. Tested all operations and everything is working properly and the door is functioning properly.
Near Andice, TX 78628
Paul
Job Details: 03/19/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for a range with door trim issues. I found the outer door stainless trim separating from the outer door glass on the left side. The outer door needs to be replaced. Ordering W11176456 GLASS-DOOR..; ordrng 1 W11176456 (GLASS-DOOR)
Near Round Rock, TX 78664
David Z
Job Details: 03/19/2020
MICROWAVE BOSCH HMC80251UC/01 "Arrived on site to diagnose microwave with fading display. Performed diagnostic and tested unit. Brightness is at ,ax setting and will not go high, but it’s about half as bright as the oven is. Ordering 1 12014013 control panel. ordrng 1 12014013 (CONTROL PANEL)"
Near Georgetown, TX 78628
Jonathan S
Job Details: 03/19/2020
OVEN WHIRLPOOL WOD51EC0AS03 "Arrived on site for oven, customer removed door and hinges locked up and was not able to install. Inspected unit work area. Found hinges will need to be removed to correct and reinstalled. Removed hinges and corrected. Assembled door and installed door. Tested door operation. All tested good."
Near Austin, TX 78750
Cliff
Job Details: 03/19/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose an oven where steam is affecting the control panel when the door is opened. Contacted tech line and spoke with Leon he advised no repairs are possible to prevent this issue and to advise homeowner to ensure food is wrapped tightly with aluminum foil to prevent excess moisture from entering oven cavity. No further repairs can be done at this time and job is complete.File#7727408341
Near Round Rock, TX 78681
Tyler B.
Job Details: 03/19/2020
WASHER MAYTAG MVWB765FW3 "Arrived to inspect unit with low water error tested unit and found housing defective, replaced and tested properly"
Near Austin, TX 78750
Cliff
Job Details: 03/19/2020
REFRIGERATOR KITCHENAID KFCS22EVMS8 Arrived on site today no say refrigerator that is not cooling properly. Tested parts and components and found control not registering freezer temperature properly as freezer thermistor is 40+ degrees in freezer is registering negative temperatures. Advised homeowner on findings and possibility of a sealed system issue as well as the unit has been overworking itself.
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/19/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for unit not getting to temp. Found unit off by 6 degrees at average temp. Calibrated oven to +10 test unit and unit test good job complete.
Near Austin, TX 78723
Jacob
Job Details: 03/19/2020
WASHER AMANA NTW4516FW3 Arrived onsite for unit. Shaking. Tested unit. Found that suspension was bad. Ordered part. Rescheduled with customer. ; ordrng 1 W10780045 (suspension)
Near Round Rock, TX 78681
Tyler B.
Job Details: 03/19/2020
DISHWASHER FRIGIDAIRE FDB4315LFC0 "Arrived to inspect unit with touch panel errors, found unit to need UI
Near Hays, TX 78610
Jacob
Job Details: 03/19/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for door to unit coming off. Tested unit. Found that right hinge was broken. Replaced hinge. Tested unit. Unit test good. No leaks at this time. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 03/19/2020
VENTHOOD WHIRLPOOL WVW7336JS0 "Arrived on site for vent hood issue, upon inspection found the vent hood installed incorrectly moved to the left, customer wanted to move over brackets and wall mounts for vent hood, informed builder that we do not remount hoods and move over all hardWare, customer will get will install company. Complete"
Near Austin, TX 78745
Kevin
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site and inspected refrigerator and found a large ice mass in the ice bin, took one picture. Replaced water valve but could not replace icemaker it is buried under solid ice. Customer is going to defrost refrigerator and melt all the ice and if icemaker is needed it will need to be brought back and replaced. The water leaks from connections at time of service. Job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site o inspect fridge for continued leaking, upon inspection found the inlet for ice maker frozen in a. Lock, causing water to flood he ice bucket and cabin, unfroze block and bucket and replaced. Complete"
Near Bastrop, TX 78602
Scott
Job Details: 03/19/2020
WASHER MAYTAG MVWX655DW1 Arrived to diagnose washer found that the latch switch was broken. I replaced the latch switch tested the operation everything is working as it should. Ran diagnostic and everything works as it should. No leaks detected at time of service.
Near Austin, TX 78745
Kevin
Job Details: 03/19/2020
WASHER WHIRLPOOL WTW4616FW0 "Arrived on site and inspected washer and found drain hose is split and leaking water, took 1 picture. It will need to be replaced. No water leaks detected from connections at time of service.; ordrng 1 W11244231 (DRAIN HOSE )"
Near Harker Heights, TX 76548
Al
Job Details: 03/19/2020
DISHWASHER MAYTAG MDB4949SDH2 Arrived to install previously ordered part.Realized it was not the part intended for repair.Ordering W10300924V tub gasket to complete the repair.; ordrng 1 W10300924V (TUB GASKET)
Near Buda, TX 78610
Robert
Job Details: 03/19/2020
WASHER MAYTAG MVWB855DC3 Arrived on job for complaints of not starting. Found console dead. Console was replaced After replacement test operation
Near Leander, TX 78641
Lou
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "arrived on site to inspect refrigerator not dispensing water and not making ice. Upon further inspection, I tested both dispensers and nothing happened. Checked the door switches as both are good and closing all the way. Verified water into the unit was good. Found the reservoir frozen and the valve not functioning. Removed and replaced the reservoir and valve and retested and the ice maker fill tube filled the ice tray but still no water dispensing at the door. I removed the water tube from the valve to the top left hinge and it was clear. Contacted Techline and spoke to Bruce and advised of my findings. Bruce had me test voltage at the control for the water dispenser ad there was no voltage. Had me check voltage to the auger motor and there was not 120V. Tested the harness from the door switch to the connection above the light in the RC section and there was no continuity at the black/red wire
Near Austin, TX 78748
Luis
Job Details: 03/19/2020
REFRIGERATOR LG LMXS27626D/01 Arrived on site for ice build up in freezer section. Found middle divider slightly bent preventing good seal. Installed a new plate assembly checked door seals good.
Near Austin, TX 78750
Cliff
Job Details: 03/19/2020
MICROWAVE KITCHENAID KEMS377DBL1
Near San Marcos, TX 78666
Richard
Job Details: 03/19/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for the dishwasher upper rack rubbing on gasket. During testing found that the upper rack is slightly rubbing on the gasket. Adjusted upper rack to where it is not rubbing on the gasket anymore. Complete