Arrived onsite for a no cool refrigerator and the fan is not running. I found the cooling turned off on the user interface. The customer stated the icemaker had stopped working. I found the ice maker tray thermistor open. I checked the thermistor at the icemaker and found it good. Upon further inspection I found the thermistor harness broken right at the bottom of the door. The door would need to be replaced to correct this. The customer stated they would just use ice trays.

"Arrived on site to diagnose refrigerator throwing a 1r error. On closer inspection error looks like it may be a communication error to the keypad. Customer said they has new floors installed, and when unit was returned and plugged in they saw a spark / flash from the dispenser area. Only thing in the unit that works are the lights. Dispenser sounds shorted if you try and run it, unit not cooling either. Unit likely just shorted when it was plugged in and can not be repaired. Advised Ray of findings. Call complete."

"WSF26C2EXF01 Arrived to inspect door closing issue and chassis leaning. I found the unit required chassis squaring and leveling and the door closer cams, left and right and upper and lower, were all worn away. I retrieved the cams fro our warehouse and returned to instal the parts. The unit resumed all normal operations and the doors closed as designed with the cams installed and the chassis setup corrected. No leaks observed during service.

"KOCE500ESS20 Arrived to inspect temperature issue reported by inspector. I found and removed a 30 offset and started a 350?F manufacturer approved test, with an internal temperature of 240 (unit was used prior to arrival) and the unit claimed preheat at 380?. Cycling temperatures were 325, 375 on the dot and the unit averaged at 350. After discussing the issues with the customer, they had said that the unit was too hot prior to the service and they were having to set lower than recommended temperatures. Operational test good."

"Arrived on site for will not shut off. Upon arrival test unit . Unit is tumbling but not heating, and timer is not advancing. Test polarity and is not correct. Getting 120 from L1-N and 120 from L2-N, but only getting 2 v from L1-L2. Job complete"

Arrived on site to follow up on oven that was not heating. Removed rear panel and tested the thermostat and found it open. Replaced thermostat and tested unit. Verified proper heating function.

"Arrived on site and inspected washer and found no issues, lid is latching properly and washer will complete a diagnostic cycle. Sent video to KB/service management.

"KODE500ESS05 Arrived to inspect code. I verified an instance of F9E0 stored in memory, but it had cleared itself prior to our arrival and the unit was fully functional. I tested within user mode and the unit operated both ovens as designed, simultaneously, which is the highest current that the unit can draw during use. The customer had experienced significant water leaks due to storm damage

253.44723110 Arrived to instal previously diagnosed and ordered part. I removed and replaced the cold control and tested. The unit resumed all normal operations. No leaks observed during service. Warranty applied to service. used 1 5304492453 (Thermostat) from stock

Arrived onsite for a washer making loud noise in the spin cycle. I found the bearings bad. I installed the kit and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived on site for dryer not tumbling. Upon arrival confirmed issue. Found cause of failure after disassembly of unit that rollers had siezed and gotten stuck. I made repair. Found unit working as designed. Call complete

Arrived on site to test unit for upper spray arm broken. Replaced spray arm .Test unit and unit test good job complete.

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit was running and customer turnoff the switch to the unit and then turn it back on and the water did not drain. I entered diagnostics and retrieved error code 6-6. I explained to customer once the unit is running and if its powers off during a wash it will not drain on its own unless they press the drain button. Unit is operating as designed and no leaks where observed during servicing

"Arrived on site for refrigerator, inspected unit and work area. Tenants complaint was unit making loud noise in freezer. They pulled the two drawers from the freezer and scraped some ice off and the noise went away. I confirmed ice build up on the freezer evaporator cover and found the defrost working properly. The drain system was also draining properly. The only thing I can see that could have cause this problem is the freezer door not closed properly. I called the landlord and explained what happened and also read the disclosure. I explained that athe moment it does not seam to be any electrical problems. They proceeded with me manually defrosting the freezer. I used my steamer to defrost all the ice and reassembled the unit. No leaks where observed during service. Job completed."

"Arrived onsite for a washer that is leaking some water/suds at the end of the cycle. Upon inspection. I found that the drain pump filler was clogged up, I cleaned it. Also I found that the soap dispenser was filled with gunk I clean that up to and the drain holes in the door boot as well. Then tested the unit and found unit operating as designed no leaks at time of service.

Arrived on site for a washer that is leaking from the water inlet valve into the basket. Upon inspection I found that this was happening even tho the unit was not in use. To replace the valve cx agreed and I installed the new valve and tested your and found unit operating as designed no leaks. Job complete

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed.

Arrived onsite for a washer that is not draining. Upon inspection I found that the drain pump had failed. I installed the new pump and tested the unit and found the unit operating as designed no leaks.

Arrived on site to install parts previously diagnosed. Unit was outside on back patio. I installed modules and new harness and tested unit is operating and all light are working. I was not able to test the icemaker due to no water.

"Arrived on site for dryer, inspected unit and work area. Customers complaint was the vent hose broke from the wall connection. I just cut off the broken piece off and reattached to the wall. Unit is now venting properly.

Arrived onsite for dishwasher not completing cycle. Upon arrival inspected unit. Ran diagnostics and found stored error codes for wash motor failure. Ran test and confirmed faulty motor. Replaced motor and tested. Unit is now functioning correctly. Customer will have handy man reinstall unit. Job complete.

"Arrived on site for no ice. Found corrosion stain on liner,ran diagnostics no frost forming on evaporator plate diagnosed no refrigerant in system unit will need a new compressor and evaporator

"Arrived on site for no ice and water leaking. Found obstruction in drain tube in compressor compartment,removed drain tube cleared obstruction. Found broken wires at freezer door hinge,repaired wires tested icemaker harvest tes5 passed ran fill test passed.

8115-Arrived on site to test unit for not cooling. Found blue wire to start device worked its way out of molex connection. Installed new spade connection and secured into molex connection. Unit now working as designed

Arrived on site for refrigerator leaking water. Upon arrival confirmed complaint and found housing to filter not sealing properly and leaking water. I made repairs. Found unit no longer leaking and dispensing water as designed. Call complete

"Arrived on site to inspect refrigerator ice maker arm not going up and turning ice maker off. Upon further inspection, I found the ice maker on/off arm hanging down. I reattached the arm and tested. Unit is operating as designed No water leaks observed during service, job completed."

Arrived on site to test unit for broiler not working. Test unit and broiler working as designed at this time.

"Arrived on site to replace previously diagnosed ice maker and reservoir, replaced parts and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for gasket not sealing, tested unit found unit has a incorrect gasket, replaced gasket and noticed door has a loud squeak and scrapping noise, customer asked if that could be fixed, attempted to adjust but no improvement, ordering two door hinges that need to be replaced, ordrng 2 WPW10299225 (Hinges)s"

Arrived on site to test unit for door issues. Found door switch is damaged. Needing door switch to fix issue. ordrng 1 WPW10569603 (Door switch)

"Arrived on site to test unit for not completing cycles. Found errors f6e4(float switch open) and f6e1(low/no water). Ran diagnostics and was unable to get voltage to fill valve. After 4 tries was able to get unit full but wash motor now not engaging. Wiggled connection at control and was able to pull proper voltage. Recommend replacing sump assembly, control, fill valve and float switch. Office to reschedule.; ordrng 1 WPW10591570 (Sump assembly) and 1 W11225084 (Control) and 1 WPW10195039 (Overflow switch)"

Arrived on site. Checked door seal good advised customer to open freezer door from middle or right side of handle to prevent door gears from getting misaligned. Ran diagnostics for icemaker E5 error code on icemaker failed thermistor ordering a new icemaker. ; ordrng 1 W11658802 (Icemaker)

"Arrived on site for water leaking and icemaker issues. Found water leaking from icemaker housing,ran diagnostics ice box fan not powering on,ran harvest test passed ran fill test passed found icemaker over filling causing some leaks,found ice door gasket folding over on icebox facia attempted to straighten out gasket but issue reoccurring. Removed deli drawer found gap and cabinet seal will need adhesive per tech support. Drain pan bowed causing water to leak into fresh food compartment checked drain hole no obstruction or blockage. Power cycled unit ran fast ice ice box fan powered on but weak air flow. Unit will need a new main control,ice box fan,icemaker,white adhesive and a new drain pan. ; ordrng 1 WP482338 (Adhesive) and 1 W11226501 (Fill tube heater) and 1 W11658802 (Icemaker) and 1 WPW10549589 (Ice door) and 1 W10846539 (Ice box fan) and 1 WPW10675033 (Main control) and 1 2xL (2x L), states that autho needed"

Arrived onsite for a ride that is not producing ice. Upon inspection I found that the harness at the bottom o& the freezer door was broken in such a way that I could not repair. I am ordering the freezer door and heaving the offer set apart with cx when we hav the door at hand ; ordrng 1 LW11202405 (DOR-FIP)

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to remove and replace the motor. Before removing the old motor, I tested the new motor and found no change. I re-diagnosed the unit and found the timer not sending voltage. I removed and replaced the timer and retested and it continued to fail. I found the start switch has failed. I am ordering the start switch and scheduled return service for 05/05/23. Maintenance moved the unit to apartment #10105 since its vacant. Cleaned the lint from the unit. No lint observed at the end of service. ; ordrng 1 WPW10446920 (Start switch)"

Arrived on site to install previously ordered parts. Replaced modulContinue having same issue. Found front right burner electrode. Has failed. Ordering electrode harness . Office to reschedule ; ordrng 1 W11379158 (Spark harness with electrodes)

"Arrived on site for clean cycle not working. Upon arrival test unit by running clean cycle. Clean icon lights but never starts. Need to replace control. Also noticed a small leak from reservoir pump. Ordering, Harness and reservoir pump. Office to reschedule ; ordrng 1 W11542868 (Reservoir drain pump) and 1 W11542868 (Reservoir pump) and 1 W11034363 (Control) and 1 W11126268 (Harness)"

"Ive been on site for a range that is not heating. Inspected unit and work area. The customer advised that the boiler element works but at the bake element does not. Ran the unit into diagnostics. Tested the bake element and found no heat coming from the bake element. Remove the back cover and check voltage going to the bake element. Found 247 V going to the bake element check resistance on the element itself, and it was showing between open and .01 indicating a bad heater. Ordering the bake element and rescheduled the customer ; ordrng 1 W11182108 (Bake element)"

"Arrived onsite for center burner go out when going from high to simmer. This is a known issue, the center valve needs to be replaced to fix the issue. Ordering the dual valve and no gas leaks detected during service.; ordrng 1 W11246817 (Dual valve)"

"Arrived on site to test unit for leak. Found leak coming from drip pan being bowed on left side preventing from draining properly when defrosting evap. Office to reschedule, AH only. ; ordrng 1 W11024084 (Heater)"

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer had the doors open to get the compressor to turn on and I closed them and placed the unit in diagnostics and tested the compressor in test 5. Customer said it only makes the noise when the compressor is on. Once I turned the compressor on, I could hear a faint vibration noise. Once the compressor ramped up in speed, the vibration noise got louder. I pulled the unit out on my floor protector and removed the back cover to inspect the compressor. I moved the compressor, adjusted the system tubing, placed sound pads on the tubing along with zipties and still the noise was there so I removed the pads and I could not tell if it was the compressor in failing stages or something else that is vibrating. I made contact with several other senior techs to discuss the situation and was given several different scenarios, some that I had already tried. I contacted the office (MS) and advised that I was rescheduling to get another senior tech out to inspect. I am ordering more sound pads and mastic, along with CNOTE-GCO and office to reschedule. At the time of departure, I could not hear the noise except when opening the unit doors. No water leaks observed during service.; ordrng 4 4318168 (Mastic)s and 3 W11113654 (Sound pad)s and 1 CNOTE (GCO PLEASE)"

"Arrived on site to inspect wall oven not heating. Upon further inspection, the customer advised that they went to use the upper oven and heard a pop come from behind the control panel and it wouldnt heat. The lower oven is working fine. I attempted to remove the unit from the cabinets and found the unit shoved into its space and I am unable to remove it. I advised the customer, who was standing by, that they would need to contact their builder and have them make the unit accessible for repairs. I am rescheduling service for 05/05/23 and customer will contact their builder. I will return with all prescreened parts

"WRS321SDHZ08 Arrived to inspect no ice. I found the issue was the unit was producing, but it could not dispense. Removal of the ice bin revealed the motor was locked and the ice type solenoid was frozen in place. I was able to use light heat and correct both issues. Further inspection revealed the unit had clearly gone through an evaporator freeze up and had recovered nicely. There was slight residual clear ice at the lower part of the evap and the unit will clear it on its own. The ice bin had sustained a fracture in the bottom of the bin and will require replacement. All other systems tested as designed and I corrected severe top-out cabinet lean and door opening gaping of the RC. No leaks observed during service. ; ordrng 1 WPW10558424 (Ice bin)"

"Arrived on site to diagnose microwave that is not running the vent when running. Tested the unit and found vent is running, but at low speeds. I also noticed the turntable motor is struggling, lights dim, and the mag is buzzing loudly. I replaced the control due to voltage drop. Found no improvement. Checked voltages and found 120v going to turntable motor, but only 14v going out to motor. Talked with JC who is ordering HV system parts to resolve the loud mag, interlocks for voltage drops, and motor / capacitor. Office to schedule when all parts present. ; O-emld tckt"

Arrived on site to diagnose refrigerator that is not cooling in either compartment. Unit was unplugged on arrival. Plugged in unit and heard the compressor making a horrific screech when trying to power on due to failed compressor. Ordering sealed system repair to resolve locked up compressor. Office to schedule sealed system repair. ; ordrng 1 W11574734 (Compressor) and 1 R600Kit (R600 Kit) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access Valve) and 1 W11598434 (Evap)

Arrived on site for washer off balance. Upon arrival confirmed issue. Found suspension rods failing as well as belt loose on cam; ordrng 1 W11239857 (Belt)

Arrived on site for range needing previously diagnosed inf switch. Upon arrival reconfirmed issue and installed part. Found unit working as designed ; ordrng 1 Cnote (Used one inf. Switch)

"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found cause of no ice was lack of air flow from fc. Found fc fan motor not functioning even with 14 dcv applied

"WEG730H0DS0 Arrived to inspect noise. I found the heat spreader and flame shield were deformed and the customer elected to have them replaced. No gas leaks detected during service. Office to contact the customer to arrange return service. ; ordrng 1 3601P356-45 (Heat Shield) and 1 W10323077 (Flame Diffuser)"

"Arrived on site to diagnose microwave that experienced issues on another ticket. Customer informed me that their dishwasher had issues with their top rack. I examined the unit and found it had the old style plastic adjustors. Advised there is an updated kit that has metal adjustors. ordrng 1 W10712395 (Adjustor)"

"Arrived on site for a range that is flashing an F1 code, has a broken handle, and will not lock the door. Inspected unit and work area. Did confirm all three complaints and found the door trim also broken. Found the control flashing between an F1 and an F9 error code. Checked resistance on the temperature sensor and found it within range. Ordering the control, handle, door, trim, and door latch for repair. The office will need to contact the extended warranty due to multiple parts and contact the customer for reschedule date if parts can be found.; ordrng 1 12001626 (Main control) and 1 WP74003653 (Door trim) and 1 74003620 (Handle) and 1 74003559 (Door lock assembly)"

"KUID508ESS1 Arrived to instal previously diagnosed and ordered part. I removed and replaced the bin sensor and tested. Operational test good, no leaks observed during service."

Arrived on site to test unit for condensation on outer left wall of cabinet. Reported findings with Techline and was advised to have customer contact trade team. Provided customer phone number and SR. Job complete. SR#7736283117

"Arrived on site to test unit for randomly stopping when dispensing crushed ice. Replaced auger motor, unit now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for noise when draining and not sensing proper water levels in reservoir. Replaced external pump and recirculating pump. Unit working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for no power. Unit was unplugged on arrival. Plugged unit in and completed diagnostics with no issues. Found error f2e2(HMI disconnected) checked connections and all were secured properly. Replaced UI as a precautionary, unit working as designed. Advised to download app and connect to WiFi. No leaks detected. Job complete."

"Arrived on site and replaced previously diagnosed gearcase, slider, clutch, rotor, stator and suspension. Calibrated unit and ran diagnostics with no issues. No leaks detected. Job complete."

"WFG505M0BS3 Arrived to inspect constant ignition. I found the unit was operating when I plugged it in and it had been unplugged for several days. The switches had gotten wet or incorrectly timed and after a few days of drying out, the issue resolved on its own. I inspected the contacts and found no permanent damage. Operational test good, no gas leaks detected during service."

Arrived on site as KB helper . Job complete

"Arrived on site ,replaced icemaker . Powered unit off . Ran harvest and fill test . No new errors . No water leaks detected at this time. Job complete"

Arrived onsite to install previously diagnosed part. Upon arrival i installed the new console and tested unit and found unit operating as designed. Job complete

"Arrived on site for freezing in fresh food and frost in freezer. Found large gap between gasket and cabinet on right side removed freezer door found gears misaligned to slides,adjusted gears reinstalled freezer door,checked door operation good good seal to cabinet. Removed damper cover,closed damper and unplugged harness found cold air migrating around damper housing,replaced damper control and sealer to gaps checked damper area with damper closed no air migrating out around housing,reassembled unit."

Arrived onsite for a DW that is not running. Upon inspection I found that the unit is not running. I replace the sump&motor and tested the unit and found that unit operated as designed.

"Arrived on site to inspect refrigerator door gasket torn. Upon further inspection, I found the right RC door gasket badly torn. I removed and replaced the gasket and using my heat gun, I shaped it before installing. Once installed, I checked for any gaps/air leaks and found none. Recommend leaving the right door closed for a few hours to allow the gasket to mold the chassis. No water leaks observed during service, job completed."

Arrived onsite for an oven that is running about 25 degrees cold. I tested the oven at 350 degrees and found it averaging 320 degrees. I put a 30 degree offset in the control and tested it. The oven is averaging 348 degrees and is working as designed. Call complete.

Arrived onsite for a down draft vent hood that the vent motor stopped working but the unit does raise and lower. I found the blue neutral wire in the molex connector down at the motor had backed out of the connector because it was never locked in place. I snapped the wire in the connector and the fan is working as designed. Call complete.

"Arrived on site for dryer not stopping. Upon arriving I confirmed complaint then verified unit had a stable power supply. Found after disassembly of console, that timer motor harness wasnt locked in place allowing timer to rotate knob automatically. Corrected harness issue and tested unit. Found dryer timer operating as designed without failure and reported findings to safety team Sr#7736265769. Call complete"

Arrived on site to install previously ordered parts. Replaced control WPW10200659 and control WP2318054. Test unit and is now operating as designed. Job complete

Arrived on site to install previously ordered parts. Replaced igniter WPW10324262 and test unit. Unit is operating as designed . No leaks present at this time.

"Arrived to install previously diagnosed parts. Installed the dispenser into the unit, tested the unit in diagnostics mode and it dispensed rinse aid durable the diagnosis mode. No water leaks detected during service."

Arrived onsite to replace damaged tub. Replaced tub and pads. Replaced parts and tested. Unit is functioning properly. No leaks present at this time. Job complete

Rodon site for a washing machine that has a broken strike. Inspected unit and work area. Confirmed the customer complaint and replace the strike. The unit began to work and operate as designed. Call complete.

"Arrived on site for a cooktop that wont turn on the warming zone elements. Inspected unit and work area. Attempted to test the warming zone element and found the unit come on and work as designed. The customer advised they werent sure if it was supposed to get up to a higher temperature, but I did inform them that this element is not meant to reheat but just to keep warm. The unit is working as designed. Call complete."

Arrived onsite for refrigerator leaking. On inspection found a small ice ball on the shelf below the icemaker. Called and talked to Austin and we came up with the icemaker is causing the ice ball from ether from over filling the tray or the tray is leaning to one side. On further inspection found the ice maker was leaning to the left. Installed new icemaker and called for water. I saw no leaking from the icemaker after the call for water. Informed the customer that if the ice ball comes back to give us a call. Next is to replace the fill tube. Sr7736287703

Arrived on site for Handel on door loose. On inspection the handle on the right side of the door had come loose. Pulled the door off and unassembled the door to gain access to the bolt. Tighten the bolt up and reinstalled the door. The unit is operating as designed. No gas leaks detected during service.

"Arrived on site to test unit for not heating, customer stated that it takes 3-4 cycles to dry clothes, preformed vent test and it failed, unit is heating , advised customer to contact apartment management and have the restriction cleared, advise customer not to run unit until this issue is resolved, job complete"

"Arrived on site and replaced heating element diagnosed on previous visit, after replacing dryer is heating properly, took 1 picture. Job complete"

Arrived on site found damaged left side fresh food door replaced defective door

Arrived onsite for customer complaint that veggies (greens) are getting soggy in the crisper drawers. Temperatures are in line. Called tech line for assistance. Tech Recommended keeping temperature at recommended and moving drawer controls all the way to vegetables setting. Provided SR#7736287689. Customer mentioned that greens condensate so mush that Water pools/condensates in the drawer. Customer not happy with recommendations. Gave customer Whirlpool customer service Contact info.

"arrived on site and replaced wash motor and dishwasher is now running properly, discussed rinse aid usage, correct detergent usage, running hot water at sink before starting dishwasher and drying expectations. Dishwasher is now operating properly, job complete"

"Arrived on site . Replaced wash plates and cap. Ran diagnostics, all checked normal . Ran load with couple towels and some gym wear the ran drain and spin cycle . Showed customer while in spin . No noises detected at this time. Job complete ."

"Arrived on site ,replaced sump and motor . Ran diagnostics test wash . Unit passed . No water leaks detected at this time . Job complete"

"Arrived on site and found strike is broken and rotor bolt has worked itself off and is on the floor. After replacing strike and reinstalling rotor washer will now complete a diagnostic cycle, job complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly making groaning noises during wash, I removed and replaced the assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing no error codes. I removed the toeplate and drip pan and found water in the pan. I removed the switch assembly from the pan and continued with testing. While testing and monitoring the spill tubes, I found the left front leg not lowered to the floor and the unit was rocking and tilting forward. When I pulled the unit forward, some water came out of the left spill tube. I lowered the left leg and leveled the unit and retested and unit is operating as designed. I was unable to get the switch pad completely dry so I removed and replaced the switch assembly. Resembled the unit and all Id operating as designed. No water leaks observed at the end of testing, job completed."

"Arrived on sits to diagnose dryer that is not fully drying. Examined and ran unit. Found unit heating and cycling properly. I verified good venting present. Advised customer to try different cycle settings, and to try the timed dry setting for a more accurate dry over the auto sending cycles. I replaced the timer in the event it was shutting off early. Unit working as designed woth no other mechanical failures present. Repair completed."

"Arrived on site to diagnose dryer that is not drying clothes, with some water on the floor. I examined the unit and found it is heating, but it's not venting at all. Air is blowing out of the lint duct when running, indicating clogged vents. I disconnected the vent hose and confirmed proper ventilation with hose disconnected. Advised customer to have vents cleaned to resolve. Unit working as designed. Repair completed."

Arrived on site for refrigerator intermittently making ice. Upon arrival confirmed issue and found ice had frozen together in bucket to airflow restriction in fc. Found ice maker also stalling during harvest and replaced it. Tested and found. No leaks and unit working as designed. Call complete

FTF2140ES2 Arrived to inspect lights randomly coming on. The customer described an issue where the unit will power up from standby randomly. Sometimes when they pass near the machine and sometimes they walk by it and notice it on. I found no faults with any components and inspected the control. I did find the potentiometer for the water temperature did not have the expected resistance sweep and at the high end it actually dropped a few hundred ohms. The customer elected to try the unit as is due to repair cost and I advised of all findings. No leaks observed during service

"KEMS308SSS05 Arrived to inspect no heating. I found the unit would countdown, but there was no heating, turntable, fan or lighting present. During inspection, I found the main line input to the MW controller as the issue. I reseated all connects within the unit and could not recreated the failure.

"Arrived onsite for unit over steaming, customer stated that when running DW counter top develops a wet condensation spot towards to back, tested unit found insulation is on correctly and all components are running , called tech line to see if there is any solution for this, per tech line, there is no part that we provide to make this better SR#773628248

Arrived on site and replaced previously diagnosed control and evap motor. Unit now working as designed. No leaks detected.

Arrived to instal previously diagnosed and ordered part. I removed and replaced the UI and cleared the previous code. Testing within service test mode showed all functions had returned and the unit operated as designed. No leaks observed during service.

"Arrived on site , replaced terminal block. Customer supplied pores cord . Ran preheat and all checked normal. Ran pre heat all checked normal . Fans are coming on . All checked normal.No gas leaks detected at this time. Job complete"

Arrived onsite for a range the is show code F8e0. Which is a cooling fan speed error. Upon further investigation I found that there was nothing stuck in the blade but the fan would not kick on. I installed the new cooling fan and tested the unit and found that the operated as designed

"Arrived on site to inspect washer lid light flashing and draining issues. Upon further inspection, I placed the unit in diagnostics showing error codes F7E1-basket speed fault and F2E1-stuck key. I cleared the codes and continued with testing. The unit filled with water and agitated and drained, but when the spin test came on, the basket failed to spin and the unit shut down. I tilted the unit back and found gearcase oil on the belt and cam assembly (photo). I raise the top panel and removed the tub ring and inspected in between the basket and tub for any debris and found none. I attempted to spin the basket and it failed. I had to force the basket to spin and once I did, I manually tested the spin cycle and while the spin cycle was on, the gearcase was making a loud metal on metal grinding noise. Also found a lot of rust on the unit and tub ring damaged.

Arrived onsite for a cooktop that needs the dual burner selector switch replaced and the customer has the part. I found the selector switch shaft broken and confirmed the customer had the correct part.I replaced the switch and tested the dual burner. Dual burner is working as designed. Call complete

Arrived onsite for a refrigerator with lights out. I found the upper light in the FC out. I replaced the parts and all the lights are working as designed. Call complete.

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Customer advised that beyond not making ice that when it does actually make ice intermittently, the icemaker overflows into the ice bin. The advisor customer that they would probably need to replace the icemaker at this point. Replaced the icemaker and tested the unit. The unit began to harvest and fell as designed without over flowing. Did advise the customer to give the unit at least 24 hours to start making ice. Call complete."

"Arrived onsite to replaced cracked cooktop. Upon arrival, apartment # is. 300. Unit is not connected to electrical junction box. Replaced glass cooktop.