Service History 646

Near Lorena, TX 76655
Wesley
Job Details: 05/06/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite and found basic functions to be working properly in diagnostics. Reset unit and inspected wiring. All checks good. Advised customer to call back if unit does not produce some ice in 48 hrs.
Near Austin, TX 78745
Kevin
Job Details: 05/06/2020
DRYER WHIRLPOOL WED9550WW1 "Arrived on site and inspected dryer and found user interface is failing. Right hand side of it could possibly be changed out but there’s no guarantee this will correct the issue.
Near Killeen, TX 76542
Al
Job Details: 05/06/2020
MICROWAVE MAYTAG MMV1174FB2 Arrived to inspect microwave door closing issues.Found door was defective and had broken plastic inside unit.Also found the bulb was broken off inside the socket.Removed the broken bulb.Ordering black door with black handle W11037845.Item is PSP.Office to reschedule with customer for return service.Needs more work ; ordrng 1 W11037845 (DOOR COMPLETE BLACK WITH HANDLE)
Near Austin, TX 78735
Kevin
Job Details: 05/06/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site and confirmed Bellow is not worn or torn. Ran washer through a diagnostic cycle several times and found water seeping out of vent hose on top of washer. Took one picture. Added vent diverter to correct issue. No water leaks from connections at time of service, job complete."
Near Leander, TX 78641
Lou
Job Details: 05/06/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to inspect cooktop burners not working. Upon further inspection, I tested all five burners and they all came on. Attempted to contact the builder, but he was unavailable and left message to return my call. Adjusted the flames and retested burners. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Killeen, TX 76549
Al
Job Details: 05/06/2020
WASHER LG WT5001CW/00 Arrived to inspect top load washer not operating.Checked power at the outlet and outlet checked good.Found unit has NO power at all.Unit will need a control board to complete repairs.Ordering authorization and control board and all parts associated with control.Needs more work Will return with lid lock switchOffice to reschedule with customer ; ordrng 1 CNOTE (RESEARCH ON DISPLAY MANUFACTURER NO LONGER MAKES) and 1 EBR62198104 (PUB ASSEMBLY MAIN) and 1 MCK65833301 (PROTECT COVER)
Near Cedar Park, TX 78613
Tyler B.
Job Details: 05/06/2020
REFRIGERATOR MAYTAG MTB2156FEW "Arrived to inspect unit not cooling, found fans running but compressor not. Found voltage to compressor found start relay clicking, unit will need start relay and run cap .; ordrng 1 CNOTE (AUTHO /SOONER SERVICE IF POS) and 1 WP10097202 (start-dev) and 1 WP65889-4 (capacitor)"
Near Austin, TX 78750
David Z
Job Details: 05/06/2020
DRYER MAYTAG MED5500FW0 "Arrived on site to diagnose dryer that was spinning and not heating at all. Performs diagnostic and voltage checks. Found thermal fuse good. Found heating element open. Replaced heating element and retested. Unit is now heating as designed.
Near Austin, TX 78726
Paul
Job Details: 05/06/2020
REFRIGERATOR WHIRLPOOL GARF30FDGB00 Arrived onsite for a refrigerator to install the casters an foot pedal. After opening all the components I found the customer wasn’t shipped the caster brackets. Ordering 2EA W11316673 BRACKET.; ordrng 2 W11316673 (BRACKET)s
Near Austin, TX 78745
Leonardo
Job Details: 05/06/2020
COOKTOP WHIRLPOOL WFG505M0BS3 Checked parts and parts came in damaged. Got with Susan and we will re order parts. Ordering new pane W11097777 and new panel drawer W10482110. Office to reschedule ; ordrng 1 W10482110 (PANEL DRAWER ) and 1 W11097777 (PANEL )
Near Liberty Hill, TX 78642
Tyler B.
Job Details: 05/06/2020
RANGE WHIRLPOOL WFE505W0HB1 "Arrived to inspect unit with long preheat. Found block had burnt, and will need new block and ring terminal for bake wire ; ordrng 1 CNOTE (RING TERMINAL FOR WIRE) and 1 WPW10245259 (block-term)"
Near Austin, TX 78731
Luis
Job Details: 05/06/2020
REFRIGERATOR WHIRLPOOL KFCS22EVMS8 "Arrived on site for loud noise. Powered unit off,loud noise from gears inside damper control,found missing cover insert. Replaced damper control and installed a new insert, powered unit on noise no longer present.
Near Pflugerville, TX 78660
Andy
Job Details: 05/06/2020
REFRIGERATOR AMANA ASI2575GRS01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Bastrop, TX 78602
Scott
Job Details: 05/06/2020
REFRIGERATOR LG LFX21971ST Arrived on site for no cool fridge . Found all fans working but compressor not running found relay burned .ordering parts research for compressor start relay . Please call to set return .; ordrng 1 PARTSRESEARCH and 1 STARTRELAY
Near Seguin, TX 78155
Noah D
Job Details: 05/06/2020
DISHWASHER JENN-AIR JDB1100AWS "Arrived on site to inspect dishwasher for not washing and loud screeching sound, upon inspection found the motor was not working and making said sounds, replaced washer motor assembly and retested, no problems found, ordering top rack due to corrosion’s issues, AHS was spoken to by office and customer. Office to schedule; ordrng 1 WPL99003098 (RACK )"
Near Temple, TX 76502
James
Job Details: 05/06/2020
REFRIGERATOR AMANA ART308FFDM06 "Arrived on site and found sealed stem has no refrigerant in system and low side at 25” vacuum. Installed new compressor, drier and stub. Vacuumed system to clear and test for leak. System held vacuum. Charged with 3.7oz 134a and tested operation. Unit tests good. Job complete ; ordrng 1 W10896677 (coupler kit5 )"
Near New Braunfels, TX 78130
Richard
Job Details: 05/06/2020
DRYER MAYTAG MEDE300VF0 Arrived onsite for the dryer not working properly. Installed new thermal fuse and control board that was ordered. Dryer tested fine. Complete
Near Killeen, TX 76542
Al
Job Details: 05/06/2020
WASHER MAYTAG MFW9800TK0 Arrived to inspect leaking water from unit.Customer had video of leak.Disassembled and found the water supply wasn’t pushed through the door boot.Corrected the issue and unit now operates as designed without any leaks.Job complete.
Near Lakeway, TX 78734
Paul
Job Details: 05/06/2020
REFRIGERATOR KITCHENAID KRFC704FBS02 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the RC evaporator cover and tested the RC thermistor. The thermistor is registering the correct temp and is working as designed. Call complete.
Near Austin, TX 78725
Jacob
Job Details: 05/06/2020
WASHER AMANA NFW7200TW Arrived onsite to replace parts. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete
Near Round Rock, TX 78681
David S
Job Details: 05/06/2020
REFRIGERATOR GE GSS25SGPASS "Arrived on site for freezer having ice build up. I called GE techline spoke with mike, advised them about the situation. Techline said that when you jump the heater you are by passing the thermistor and that the thermistor is bad. I will have to order the thermistor WR55X10025 to complete repair.; ordrng 1 WR55X10025 (EVAP THERMISTOR )"
Near Austin, TX 78738
Brandon
Job Details: 05/06/2020
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site for customer complaint of unit not powering on, found control board issues, ordering controls. ; ordrng 1 W11319991 (CONTROL) and 1 W11322905 (CONTROL)"
Near Hutto, TX 78634
Andy
Job Details: 05/06/2020
DISHWASHER IKEA IUD8555DX2 Arrived on site dishwasher not operating properly. .; ordrng 1 SEENOTE (OFFICE TO CONTACT )
Near Copperas Cove, TX 76522
Al
Job Details: 05/06/2020
WASHER MAYTAG MVWB835DW4 Arrived to inspect customer concerns with water level when washing comforter.I Ran diagnostics test mode and unit had no error codes stored.Called Whirlpool Tech line and spoke RICK SR# 7727752866I was directed to calibrate the unit in test 52.I calibrated the unit and advised the customer if she had any further concerns to call customer care.All water lines were dry at the time of service.Job complete
Near Austin, TX 78731
David Z
Job Details: 05/06/2020
MICROWAVE KITCHENAID KHMS2040WSS1 Arrived on site to install previously diagnosed control to resolve microwave being non functional. Found part to be incorrect and need to order WPW10250238control board in addition. Return visit to be set by office when this can be forced in my schedule as a last call. ; ordrng 1 WPW10250238 (cntrl-elec)
Near Harker Heights, TX 76548
Cliff
Job Details: 05/06/2020
DRYER LG DLE3733W Arrived on site to diagnose a dryer that is not heating. Tested unit and found failed heating element assembly. Replaced element assembly and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78758
David Z
Job Details: 05/06/2020
DISHWASHER MAYTAG MDBH968AWB0 "Arrived on site to diagnose dishwasher that had some water remaining in the bottom. Performed diagnostic and function tests. Found unit is draining, but slowly. Drain pump sounds healthy, but unit has lots of food particle buildup in about the disposal, drain lines and interior of unit. Disassembled unit and cleaned out as much as I could, and advised the customer to run cleaner through places I could not get to. Checked and cleared drain line. Unit is draining better now, but still needs remaining buildup cleaned out. Call complete, no water leaks found."
Near Temple, TX 76502
James
Job Details: 05/06/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and tested operation. Found open winding in motor fault and target speed not reached fault. Tested motor and found motor has failed. Unit will need new motor and capacitor to repair. ; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (CAPACITOR)
Near Georgetown, TX 78626
David S
Job Details: 05/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site to install previous diagnosed parts. Gained access to the damper assembly and replaced new.
Near Austin, TX 78741
Luis
Job Details: 05/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived on site for shelf issues. Found damaged shelf’s due to manufacture defect installed new shelf’s
Near Georgetown, TX 78626
David Z
Job Details: 05/06/2020
REFRIGERATOR KITCHENAID KSRJ25CNST00 "Arrived on site to diagnose refrigerator that was not cooling in either compartment. Performed diagnostic and checks. Found Evap was dry with no frost pattern. When unit is plugged in you could hear the compressor kick on for 5-7 seconds and then immediately shut off, indicating a bad start device not switching to run. All is now working as designed, with cooling in the FC confirmed. Call complete."
Near Killeen, TX 76543
Al
Job Details: 05/06/2020
REFRIGERATOR WHIRLPOOL MFI2665XEM7 "Arrived to inspect freezer frosting issues.Confirmed the complaint and found the gasket was sticky in several spots due to heavy buildup of possible sodas that have exploded in the freezer compartment.I found the gasket defective and ripped, so I removed and replaced it.Reassembled and told customer to limit opening and closing the freezer door to give it time to form to cabinet.All water lines were dry at the time of service.Job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 05/06/2020
WASHER LG WT7600HKA Arrived on site to diagnose a washing machine with a broken screw. Tested unit and found top of clutch assembly snapped off. Also noted wash plate warped. Replaced clutch housing and wash plate and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Bastrop, TX 78602
Scott
Job Details: 05/06/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Sealed gaps . No water leaks detected at time of service .job complete .
Near Austin, TX 78738
Robert
Job Details: 05/06/2020
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived on job for complaints of not cooling. Found the plug not all the way in pushing plug in and unit powered on.
Near Austin, TX 78739
Leonardo
Job Details: 05/06/2020
RANGE KITCHENAID KMHC319ESS5 Arrived on site to test unit for unit sparking. Found customer had gotten a crisp pate from website to and put unit to close to cavity making it spark. Techline said it was normal if it’s touching the cavity job complete. Sr#7727752262
Near Rogers, TX 76569
James
Job Details: 05/06/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Arrived on site and installed new compressor, drier and stub. Vacuumed system to clear and test for leaks. Unit held vacuum and charged with 5.75oz 134a. Tested operation and found unit working properly. Job complete"
Near Harker Heights, TX 76548
Cliff
Job Details: 05/06/2020
WASHER LG WM2301HR Arrived on site to replace door boot for washer. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Seguin, TX 78155
Noah D
Job Details: 05/06/2020
REFRIGERATOR KITCHENAID KRFF507HWH00 "Arrived on site to inspect fridge for not producing ice, upon inspection found the E2 and E5 error, replaced icemaker and retested. Ice harvest and fill successful. No problems or leaks detected. Complete"
Near Georgetown, TX 78626
Cliff
Job Details: 05/06/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site to replace previously ordered parts for refrigerator. Found evaporator thermistor corroded and previous technician assumed thermistor came with fan motor but it is actually a separate harness. Also noted right side fresh food door gasket torn. RC fan motor operating properly and evaporator cover is not broken. Thermistor wiring harness, door gasket, and front crisper panel Will need to be replaced to complete repairs. ; ordrng 1 W10407212 (gasket-fip) and 1 WPW10277799 (harns-wire)"
Near Austin, TX 78748
Jacob
Job Details: 05/06/2020
MICROWAVE WHIRLPOOL WMH53520CS1 Arrived onsite to replace parts on unit. Replaced parts on unit. Tested unit. Unit test good. No issues at this time.
Near Bastrop, TX 78602
Scott
Job Details: 05/06/2020
MICROWAVE WHIRLPOOL WMH31017HZ0 "Arrived on site for no heat microwave . Found mag has failed . Recommend changing mag ,cap, dioed . Job complete ."
Near Manchaca, TX 78652
Kevin
Job Details: 05/06/2020
REFRIGERATOR GE TFX25JR "Arrived on site and inspected refrigerator and found ice buildup on the bottom of the freezer, evaporator drain is clogged and use the steamer to clear it. There is no replacement of parts that could correct issue if this happens again. Removed all ice from the bottom of the freezer, job complete"
Near Pflugerville, TX 78660
David S
Job Details: 05/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 A over on site to install previous diagnosed parts. I gained access to the ice box thermistor and replaced new. I also replaced the control board. Ran unit through a harvest/fill test. Unit operated as designed. No water leaks detected.
Near Bastrop, TX 78602
Scott
Job Details: 05/06/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site for broken agitator . Found agitator bent . Replaced wash plate ,agitator,screw . Ran diagnostics ,all checked normal. No water leaks detected at time of service. Job complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/06/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for customer complaint of unit having ice build on in rear of fresh food section. Found bulge in cavity of fresh food section underneath the drip pan causing unit not to drain properly during defrost and ice accumulating on left side of evaporator.
Near Pflugerville, TX 78660
Andy
Job Details: 05/06/2020
MICROWAVE AMANA AMV2307PFS0 Arrived on site for microwave lights blinking and clicking sound. Upon arrival customer informed that unit is now completely dead. Tested and inspected unit and found failed switches and fuse. Ordering fuse. Office to schedule return trip. Left unit unplugged.; ordrng 2 W10138793 (fuse)s
Near Belton, TX 76513
James
Job Details: 05/06/2020
RANGE WHIRLPOOL WFE540H0ES2 Arrived on site and found door not closing completely. Found both hinges have failed and will need to be replaced. Also found gasket hard due to heat escaping from unit while heating. ; ordrng 2 WPW10440013 (hinge-door)s
Near Georgetown, TX 78626
David S
Job Details: 05/06/2020
REFRIGERATOR HOTPOINT HTH17CBT2RWW "Arrived on site for fridge making a noise. I inspected the unit and work area. I found the evaporator fan was rattling around, I tightened the screws securing the evap fan, it is no longer rattling around. I inspected the compressor and condenser fan, I found the compressor replaced extremely hot to the touch. I also found that the condenser fan is not spinning, I manually spun the fan and it started working. With the fan not or king it is causing the compressor to heat up and make a noise. The fan will need to be replacedI am ordering the condenser motor WR60X10348. ; ordrng 1 WR60X10348 (CONDENSER FAN)"
Near New Braunfels, TX 78132
Noah D
Job Details: 05/06/2020
REFRIGERATOR WHIRLPOOL WRSA71CIHN00 "Arrived on site to inspect fridge for leaking out of front of fridge, replaced fitting and retested all fittings and areas. No leaks detected. Job complete"
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/06/2020
REFRIGERATOR KITCHENAID KRMF606ESS00 "Arrived on site for customer complaint of unit leaking water into freezer. Found defrost drain line in fresh food section was clogged. I removed clog from drain extension and defrosted drain line, unit tested good.
Near Kyle, TX 78640
Richard
Job Details: 05/06/2020
DRYER SAMSUNG DV42H5000EW/A3 Arrived onsite for the dryer not heating. Installed new heating element that was ordered. Dryer heated up good. During installation of new parts also found that the idler pulley and belt were going bad. ; ordrng 1 6602-001655 (BELT) and 1 DC93-00634A (IDLER PULLEY)
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/06/2020
MICROWAVE KITCHENAID KOCE500ESS07 "Arrived on site for customer complaint of noise issue, found intermittent noise coming from convection fan area. Called techline and they want me to add a washer between motor shaft and fan blade, as well as bend the tabs on the fan cover to maker a tighter fit. Ordering washer kit. SR#7727751503; ordrng 1 W10850808 (washer)"
Near Austin, TX 78748
Leonardo
Job Details: 05/06/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to test unit for upper rack making loud noise. Found wheel broken on adjusters. Replaced adjusters test unit and unit test good job complete.
Near Round Rock, TX 78665
Andy
Job Details: 05/06/2020
DISHWASHER BOSCH SHEM3AY55N01 Arrived on site to install previously diagnosed panel. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Andice, TX 78628
Tyler B.
Job Details: 05/06/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived to inspect unit not igniting, found igniter not light small burner, replaced module now lights but low. Removed and replaced the holder and tested properly"
Near Lakeway, TX 78738
Leonardo
Job Details: 05/06/2020
OVEN KITCHENAID KODE500ESS03 Arrived on site to test unit for unit not working test unit and found bad relay board. Replaced board and still not working ordering new control board W10801665. ; ordrng 1 W10801665 (CONTROL )
Near Jarrell, TX 76537
Cliff
Job Details: 05/06/2020
DISHWASHER GE GDF620HGJ5BB Arrived on site to replace control board for dishwasher. Replace board and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78626
David Z
Job Details: 05/06/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site to diagnose refrigerator making a humming noise. Performed diagnostic and fan tests on unit. Found all fans making normal noise with nothing abnormal. Found unit is running an oil-less compressor which makes a very different noise then the usual basic compressor type. Advised builder that I heard and found nothing abnormal and ant compressor is working as designed. Call complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 05/06/2020
DRYER WHIRLPOOL WED49STBW1 "Arrived on site to inspect dryer and install new interior door and seal, installed new door and instructed customer to wait till adhesive cures to use. Complete"
Near Georgetown, TX 78626
David S
Job Details: 05/06/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for damaged power cable. I gained access and removed the damaged power cable and replaced new. Customer had the unit out of the cabinet already.
Near Copperas Cove, TX 76522
Al
Job Details: 05/06/2020
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 "Arrived to inspect ice dispensing issues.Found the dispenser motor was defective.Also the UI was flickering when trying to put unit into diagnostics test mode.Ordering the Inverter box, UI and Motor.Office to reschedule with customer.All water lines were dry at the time of service Customer doesn’t have water hooked up to unit.Needs more work; ordrng 1 W11087200 (INVERTER BOX) and 1 W11130216 (UI) and 1 W11202789 (DISPENSER MOTOR)"
Near Round Rock, TX 78681
David S
Job Details: 05/06/2020
REFRIGERATOR KITCHENAID KSCS25FTBL02 "Arrived on site for fridge leaking. I inspected the unit and work area. I found the drain pan frozen over again. I steamed out the drain pan and found a restriction at the drain pain. I cleared the restrictions and steamed through the drain pan to the drain tube. I gained access to the drain tube and inspected for any restrictions, no restrictions found. I found the grommet the drain tube goes into isn’t sealing properly. I used the silicone WP482338 to seal the drain tube properly. I cleared out the ice build on the bottom of the freezer. Unit is defrosting properly. Job complete. No water leaks detected."
Near Hutto, TX 78634
Andy
Job Details: 05/06/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site for microwave arking when rack is in, fan not working and light staying on. Found that customer is leaving rack in when only cooking one item, instructed customer that rack can only be in when cooking 2 items, one on turn table and one on rack and that rack needs to be removed when cooking only 1 item. Instructed customer that I would need to paint burn marks to keep from spreading and that paint will not match will and customer stated they are ok with that. Added paint to burn marks. Tested unit and found failed control. Removed failed part and replaced with new. Tested fan operations and all fan operations tested normal. Customer has lack of air flow due to venting. Instructed customer on this. All operations are normal. No other repairs are needed at this time."
Near Killeen, TX 76543
Al
Job Details: 05/06/2020
WASHER WHIRLPOOL ATW4675YQ1 Arrived to inspect washer balancing issues.Ran diagnostics test mode and discovered the suspension is defective causing the unit to shake tremendously during spin cycle.Unit will need suspension rods.Needs more work.Office to reschedule with customer.; ordrng 1 W10780048 (SUSPENSION )
Near New Braunfels, TX 78132
Noah D
Job Details: 05/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher for not filling with water, upon inspection found error codes for motor errors after replacing switch and returning water to the unit, ordering motor due to non washing. ; ordrng 1 W10917110 (PUMP )"
Near Manor, TX 78653
Leonardo
Job Details: 05/05/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to test unit for unit not heating all the time. Test unit and found fan not coming on making magnetron over heat. Pulled unit down and found fan disconnected, secured connection test unit and fan coming on job complete."
Near Manor, TX 78653
Jacob
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived onsite for unit not getting cool in refrigerator section. Tested unit. Found that control damper was not responding. Replaced control damper and main control. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78626
Tyler B.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL ED5VHEXVB06 Cleaned coils on unit
Near Bee Cave, TX 78738
Brandon
Job Details: 05/05/2020
DRYER MAYTAG MED6230HW0 "Arrived on site for customer complaint of unit not supposed to quick dry on console, called techline, they don’t know anything about this. Instructed Home Depot remove from show floor and to test unit on quick dry and call us if there is a problem. SR#7727742962"
Near Granite Shoals, TX 78654
James
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL ED5FHEXNQ00 Arrived on site and tested operation. Found ice maker leaking from front and mold has rust on it. Unit will need new ice maker to repair. Ice maker is not covered by extended warranty.; ordrng 1 4317943 (icemaker)
Near Austin, TX 78752
Leonardo
Job Details: 05/05/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site to test unit for damaged panel. Found control panel damaged not front panel. Will need to order new panel W11095590 unit is in 2223 ; ordrng 1 W11095590 (CONSOLE )
Near Pflugerville, TX 78660
Leonardo
Job Details: 05/05/2020
RANGE WHIRLPOOL WFE505W0HB1 Arrived on site to test unit for oven not working. Found red wires melted and Termianl block melted as well. Will need to order new main harness W11416047 office to reschedule. Left unit unplugged due to melted wires advised customer not to use and to buy new power cord ; ordrng 1 W11416047 (MAIN HARNESS )
Near Lorena, TX 76655
Wesley
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Arrived onsite and found ff Evap covered in froste and ice preventing cooling. Returning with control and Evap cover. Ordered a defrost for safe access. ; saved tckt
Near Round Rock, TX 78681
Andy
Job Details: 05/05/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer making squeaking noise. Tested and inspected unit and found failed gearcase. Removed failed part and replaced with new. Tested unit and found new gearcase is bad out of box, squeaking noise is gone but new gearcase has scrapping noise. Ordering needed. Part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11035751 (gearcase)"
Near Round Rock, TX 78665
Eman J.
Job Details: 05/05/2020
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on site for dishwasher not washing. Tested the system found that the motor and pump wasn’t working. Ordering motor and pump W10805015. ordrng 1 W10805015 (pump&motor)
Near Killeen, TX 76543
Al
Job Details: 05/05/2020
RANGE WHIRLPOOL WFE505W0HZ1 Arrived to inspect cooktop range not heating in the oven.Verified the complaint and discovered the harness was burned at the terminal block and lower harness.Unit will need the lower harness to complete the repair.Needs more work.Office to reschedule with customer.; ordrng 1 W11416047 (HARNESS)
Near Sunset Valley, TX 78745
Luis
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for loud noise. Ran unit through diagnostics, during compressor run time loud noise from condenser coils,diagnosed loud vibration from coils. Adjusted condenser coils,raised unit from condenser noise no longer present."
Near Pflugerville, TX 78660
David S
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL ET1CHMXKB06 "Arrived on site to install previous diagnosed part. Removed the damaged gasket and replaced with new. Inspected the seal along all side, and is sealing properly. Job complete."
Near Killeen, TX 76542
Al
Job Details: 05/05/2020
DRYER WHIRLPOOL MEDB835DW4 Arrived to inspect dryer Airflow issues.Confirmed the complaint and found unit is operating as designed.AF issues are due to ventilation system being obstructed..Job complete
Near The Hills, TX 78738
Brandon
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site for customer complaint of unit not cooling and leaking from fresh food section, I found fresh food evaporator covered in ice, found faulty thermistor on evap cover. I replaced evap cover after defrosting unit, tested good."
Near Georgetown, TX 78633
Tyler B.
Job Details: 05/05/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived to inspect unit with not table turning and discoloring on wave guide cover, found touch panel errors causing unit to turn off table. Replaced console and corrected. Unit will need cover to complete ; ordrng 1 CNOTE (RS) and 1 W10915651 (cover-plt)"
Near Austin, TX 78746
Kevin
Job Details: 05/05/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site and inspected washer and found is disconnected from power. After reconnecting to power found drain pump is humming constantly. Inspected drain pump and found it is hot to the touch after only a few minutes. Uninstalled drain pump I did not find any obstructions. A new drain pump will be needed to correct the issue.; ordrng 1 W11399437 (DRAIN PUMP )
Near New Braunfels, TX 78130
Noah D
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site to inspect fridge for not cooling, upon inspection found it defrosted and off, turned on cooling and checked frost pattern, somewhat intermittent pattern with noticeable dent in evap, checked with CS, replaced diffuser and UI su to apparent defrost issue. Instructed customer to give the fridge 24 hours to get to temp , job complete"
Near Taylor, TX 76574
Andy
Job Details: 05/05/2020
MICROWAVE GE JVM1631CJ01 Arrived on site for microwave not operating. Upon arrival customer informed that unit comes on but has burning smell. Tested and inspected unit and found failed diode and transformer. ; ordrng 1 SEENOTE (OFFICE TO CONTACT )
Near Copperas Cove, TX 76522
Al
Job Details: 05/05/2020
WASHER ROPER RAS7133PQ0 "Arrived to inspect roper washer leaking water.Confirmed the complaint and found the unit to be approximately 20 years old.Unit had massive amounts of water leaking due to cracked tub, Damaged and cracked transmission and busted drain pump.Office to get authorization for any additional repairs.Unit casing is rusted and damaged.; ordrng 1 CNOTE (AUTHORIZATION )"
Near Copperas Cove, TX 76522
Al
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL ED5JHEXTB00 Arrived to inspect ice maker issues.Found the ice container overflowing and ice blockage was preventing the ice container from being removed.Customer will need to defrost and dump the ice once or twice weekly to prevent the failure from occurring again.Ice maker works was designed.No parts installed
Near Austin, TX 78737
Kevin
Job Details: 05/05/2020
DRYER WHIRLPOOL WED7800XW0 "Arrived on site and inspected dryer and found it is not heating. Disassembled dryer and found heating element shroud was not properly reassembled at some point in the past and has fallen off of riser and shorted out element. Replaced all heating components and removed all lit from the dryer interior. Dryer is now operating normally, job complete"
Near Killeen, TX 76543
Al
Job Details: 05/05/2020
DRYER WHIRLPOOL LER5636EQ1
Near Georgetown, TX 78628
Tyler B.
Job Details: 05/05/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived to inspect unit with intermittent ice and noise while filling, found wire for tube heater pinched and need replacement also found ice try titled, replaced ice maker, and also found water pressure was too high but was able to correct at tap; ordrng 1 W11366500 (TUBE WATER ICE)"
Near Austin, TX 78739
Luis
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for no cool. Compressor powering off on its own,ran diagnostics found at times ui unresponsive and not all leds functioning correctly,during compressor test compressor powering on and staying on. Diagnosed defective main control and ui control. Installed new ui and main control,powered unit on compressor powered on all fans working."
Near Austin, TX 78701
Leonardo
Job Details: 05/05/2020
OVEN ELECTROLUX E30GF74HPS3 Arrived on site to test unit for ovens taking to long to ignite. Found bad ignitor replaced ignitor Test unit and oven igniting right away job complete.
Near Leander, TX 78641
Lou
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found the ice maker making ice, but there was condensation on the ice bin gasket and ice maker fascia. I found that the ice bin gasket, where it meets the fascia, is grabbing the fascia and rolling causing it to crimp and allowing warmer air from refrigerator into the ice bin/ice maker area and melting the ice. I am ordering the ice bin door No water leaks observed during service.; ordrng 1 W11171728 (door-ice)"
Near , TX 78621
Andy
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS01 Arrived on site to install previously diagnosed part. Customer informed me that control turns down the temperature at by itself. Found failed main control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78726
Paul
Job Details: 05/05/2020
REFRIGERATOR LG LSXS26326S/00 Arrived onsite for a refrigerator not cooling. I confirmed the compressor was not pumping. I replaced the compressor and installed a low side service tap. I installed a UV drier. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 6.17 oz’s of R134A. I tested the unit and it is working as designed. Call complete.
Near Copperas Cove, TX 76522
Al
Job Details: 05/05/2020
RANGE LG LRE3023ST/00 Arrived to inspect LG range not powering on.Customer powered unit on and all burners working properly.I used my temperature sensor and set unit to 350 degrees and the unit heated as designed.No parts installed.Unit works as designed.Job complete
Near Kingsland, TX 78639
James
Job Details: 05/05/2020
ICE MACHINE KITCHENAID GI15PDXZS1 "Arrived on site and found unit is different model. Tested operation and found large amount of hard water build up on evaporator and tubing causing slab of ice to get stuck on evaporator. Installed new filter and used cleaner to clear out all hard water build up from tubes and to clear the hard water build up on the evaporator. Once clean cycle had finished the unit made proper ice and ice was able to slide off evaporator properly. Job complete"
Near Belton, TX 76513
Cliff
Job Details: 05/05/2020
DISHWASHER GE GSD5360F02SS Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested all parts and components and found no mechanical failures with dishwasher at this time. Advised homeowner on cleaning procedures for dishwasher and best cycles and options to use for best performance. No leaks were found at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 05/05/2020
DRYER WHIRLPOOL MEDB835DC4 "Arrived on site to inspect dryer for air flow issues, upon inspection found no air flow to outlet venting, checked flow with vent off and found full airflow, instructed customer to have so,done come out and clear vents. Complete"
Near Belton, TX 76513
Cliff
Job Details: 05/05/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site to diagnose a freezer that is not sealing properly. Found upper center of door warped causing seal not to mount properly. Door will need to be replaced along with gasket and name badge to complete repair. .; ordrng 1 W10746789 (dor-fmd) and 1 W11178521 (NAMEPLATE)