"Arrived on site and inspected cooktop and found front left element will not turn down. Disassembled Cooktop and replaced infinite switch an element will now turn down to simmer, job complete"

"Arrived on site for a dishwasher that has lights blinking on the control panel and will not start a cycle. Inspected unit at work area. Found the lights flashing sporadically and the unit not excepting any selections. I went over text she?s in found the issue would be caused due to a failed control panel or control. Found control sending proper voltage to the user interface. Call complete."

Arrived on site for a dishwasher that has a gasket that?s falling. Inspected unit and work area. The customer advised that her gasket keeps getting caught on the upper dish rack whenever she slides it out causing this issue and she?s having to keep pushing it back in in order to get it to seal. Confirmed customers complaint and replaced door gasket. Tested unit and the unit is now working as designed. Call complete.

"Arrived on site to inspect wall oven/microwave combo unit microwave not heating properly. Upon further inspection, customer advised that they have to heat food several times before it will heat properly and they havent had to do that in recent years with other microwaves. I found the unit no connected to WiFi. Placed unit in diagnostics and checked error codes and found none. I noticed that the tone on the console wasnt working. I tested the components and they are all operating as designed. I tested the microwave with a cup of water and it heated properly. When I went to test again, the console would not respond. I cycled power at the breaker and retested and the unit operated as designed. Assisted customer connecting to WiFi. Job completed."

Arrived on site and inspected dryer with heating issues.Confirmed the complaint and found the connection to the sensor had come out and wasnt connected causing the issues.Job complete

"Arrived on site for customer complaint of unit not turning on, found power supply plug was loose behind the unit, I unplugged and plugged back in to make sure the connection was secure, unit tested good

"Arrived on site for customer complaint of wine cooler not cold, found sealed system leak,

"Onsite for fridge water dispenser not working and items freezing on top shelf. Water dispenser working while onsite. C/S dispenser works intermittently. In diagnostics tested damper door, found damper was loud and not closing all the way allowing cold air to constantly flow from freezer. This also will freeze water dispenser lines, the lines will thaw during defrost making the dispenser work again for a short time. Replaced RC damper control, tested damper, unit is now functioning as designed. Also adjusted FC temp up by 2 degrees. Call complete."

Arrived onsite for oven base being damaged. Upon arrival found unit was in warranty and base had been bowed on left side of interior. Replaced bottom and unit is now operating as designed. Job Completed.

"Arrived on site to replace gearcase, slider, and wash basket, after replacing, I ran dlms calibration, and tested functioning of unit, everything tested good, no leaks."

Arrived on site and found drawer not installed properly. Repaired drawer to fit properly. Unit is now operating as designed.

"Arrived on site to follow up on noisy dryer. Disassembled unit and used sound deadening pads to insulate all contact points between inner components and the cabinet / floor plate. Used seal kit to insulate blower housing. Checked all rollers and pins and found nothing else loose. Unit is as quiet as we can get it. Ran unit and you can still hear a small amount of rumble from the drum / cabinet when empty. There does not appear to be any other repairs to perform to reduce any other noise. Unit just has slight cabinet rattle, but is fully insulated.

"Arrived on site to diagnose range that is not heating. Found broil is firing up as normal, bake element is not igniting. Tested igniter and found Line open.

Arrived onsite for washer lid damaged. Upon inspection found failed lid where hinges are inserted. Will need lid and hinges replaced. Part order was incorrect. Need to order Iid and hinges to complete repair. Office to reschedule ; ordrng 1 W11130236 (lid) and 1 WP8563965 (lid hinge LEFT) and 1 WP8572974 (lid hinge RIGHT)

"Arrived on site to inspect refrigerator on cool. Upon further inspection, I found the unit in the garage and customer advised that the unit was operating great yesterday and she found the freezer light not on. She advised that after she tightened the bulb in the socket, the unit shut completely off. I found the unit is plugged into a GFCI outlet and the outlet had tripped. I plugged the unit into a non GFCI outlet and the unit began to operate as designed.

Arrived on site for CSI MW/Oven control not working. Placed in diagnostics and F6E4 came on. Cleared error code. Removed ACU control and installed new ACU control. Powered oven back on and no error codes came on. Ran bowl of water in microwave and it is heating as designed. Ran preheat in oven and it too is heating as designed. Job completed.

"Arrived on site and inspected refrigerator and found condensation on ice door, customer has noticed it dissipated some since service call was made. Door is closing properly but condensation is still building. If issue continues icedoor can be replaced but it may not correct issue."

"Arrived on site to inspect dishwasher not draining. Upon further inspection, customer advised that they did a normal wash and the unit failed to drain and then they did a 1 hour wash and the unit drained. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I removed the drain pump and vacuumed the drain area and found food debris blocking the drain. When I went to empty my vacuum, I found a piece of paper/cardboard approximately 4-6 inches long in the water from the dishwasher. I advised the customer of my findings and recommended that they clean their dishes before putting them in the unit to wash. No water leaks observed during service, job completed."

"Arrived on site for noise complaint. Power cycled unit diagnosed noise from tubing vibrating against other tubing in compressor compartment,adjusted discharge and suction tubing power cycled unit noise no longer present"

"Arrived on site for broken heater wires on fill tube,replaced fill tube assembly,ran diagnostics icemaker passed ran fill test passed.

"Arrived on site for customer complaint of cooktop not working, found most of the orifices were clogged and needed cleaning, I cleaned out orifices, unit tested good. Bake and broil tested good.

"Arrived on site for dishwasher dispenser not working. Inspected unit and work area. Found inner spring broken from holder. Removed failed dispenser and installed new. Performed diagnostics mode and monitored test operation. All tested good, no water leaks detected.

Arrived on site to diagnose a refrigerator that is not cooling. Found start device for compressor failed and replaced it. All is working properly at this time and no leaks were found at time of service.

Arrived on site for a washing machine that wants it. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E5 (how and cold reversed) and F7 E5 (shifter fault) error code. Ran the unit through an agitation and spin test. The unit would attempt to agitate or spin but would stop and then shift back to the opposite and try again and stop. This would indicate the unit was unsure of which was spin or agitation. Spoke to SW and was advised the issue would most likely be with the actuator but could be the harness. Checked the harness for damage and could not find any. Ordering actuator and office will need to contact customer about the return date due to an out of stock part. ; ordrng 1 W10913953 (actuator)

"Arrived onsite for ice machine not making ice. Upon arrival put unit in diagnostics and did not get an error code. Thermistors passed, fill and pump passed, compressor kicked on and fan. Ran unit under normal operation and evaporator did not cool/freeze. Ice was never forming on evaporator. Checked grid as well and was good. Unit will need a SS repair scheduled for two hours. ; ordrng 1 2HRS (2 HRS ) and 1 SEALEDSYSTEMTECHNICIAN (SEALED SYSTEM TECHNICIAN ) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"

Arrived on site for oven not heating . Found UI not responding to commands. Found plug had not properly been installed and had backed out of molex connection . Reconnected UI to harness . Ran preheat. All checked connection . Job complete

"Arrived on site to diagnose telescoping hood / downdraft. Customer informed me that recently the unit got a kind of its own and would run itself up and down without the controls being touched. I plugged in the unit and tried to get it to move, however the unit is stuck in its current position and isnt moving. Unit needs switch membrane and lift control

"Onsite for FC and RC not cooling properly. Checked deli drawer harness, no issues. No ice build up on RC evap. Checked all fans and thermistors- all checks good. Put unit in force Defrost and did not hear defrost heater sizzle. Checked P2-7 and P1-2 FC defrost heater, found continuity, but no voltage present from control while in force defrost. Main control needs to be replaced. Returning with UI and FC evap harness just in case. Office to reschedule due to part availability.; ordrng 1 WPW10675033 (Hv control)"

"Arrived on site to diagnose dishwasher that is not starting at times and not finishing cycles / not heating. On arrival ran error codes and found F7E1 no heat, F8E2 slow drain. I ran unit and could hear whistling inlet valve, but unit is filling properly. When unit went to spray, it sprayed for a few seconds and then you could hear the diverter just spinning and spinning, never locking in. This is stopping cycles from progressing. Advised customer first thing we need to repair is a new sump and motor to get the unit to progress cycles, and still may need other repairs. Ordering sump and motor, returning with control and OWI.; ordrng 1 WPW10605057 (Sump and Motor)"

Arrived onsite for scratched microwave door. Upon arrival I confirmed the complaint and replaced the door. I tested the unit and it is working as designed at this time. Job complete.

Arrived on site. Unit chute visibly broken. Ordering chute to repair. Office to reschedule. ; ordrng 1 WPW10293212 (Chute)

Arrived onsite for dishwasher with no power. Upon inspection I confirmed the complaint. I accessed the junction box on the unit and found the neutral routed through the ground. I also found the hot side loose and not secure to the junction properly. I corrected the wiring and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

Arrived onsite for refrigerator lights not operating. Upon arrival replaced unit fc bulb and all lights are now functioning as designed. Job Completed.

Arrived on site for microwave turn table not spinning. We inspected the unit and work area. We found no fault codes in diagnostics. We tested the unit using a cup of water and found the turn table not spinning. We found the turn table turned off in settings. We turned it back on and retested. We found the same result. We gained access to the microwave control and found the wiring for the turn table pinched and not allowing good contact. We corrected/repaired the wiring. We reassembled the unit and it is now working as designed. Job complete

Arrived on site for dishwasher not heating . Ran diagnostics. No error codes . Element is coming on at end of cycle . Customer is not using rinse aid . Instructed on importance of it . No water leaks detected at time of service. Job complete

"Arrived on site for oven never reaching preheat . Ran ohm check on sensor all checked normal. Found amp draw was low on igniter . Replaced igniter . Ran preheat at 400:. Unit preheated normally . No gas leaks detected at time of service.

Arrived onsite and found unit air obstruction in freezer removed and cleared all ice then tested function.advised customer on repair.

"Arrived on site for customer complaint of unit not spinning out clothes properly, found out customer was washing bathroom rugs with rubber backing, I informed customer to never put those style rugs into the washer due to the rubber backing. Tested units water valves, and in drain and spin, unit tested good. Informed customer we cant do anything about out of balance loads, I gave them some tips to avoid the issues they were having."

Arrived onsite for previously diagnosed parts. Replaced unit UI and tested. Unit is now operating as designed. Job Completed.

Arrived onsite to replace previously diagnosed parts. Replaced drain pump and pressure sensor. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site for washer intermittently making noise. Customer had recording on phone and was not able to distinguished noise from recording. Customer stated that the normal click noise would occur a couple of times before sound would occur and same failure was happening before gearcase was installed. Performed diagnostics mode and checked error codes, none stored. Ran manual test mode and continued to switch from fast spin to heavy agitation. Was not able to recreate failure. Address service pointer W11520474 and replaced control. Gained access to gearcase and inspected. Found signs of abnormal wear and tear on cam. Removed cam and belt, installed new. Performed calibration cycle and automatic test mode. Monitored operation in test mode and observed for possible water leaks. All tested good, no water leaks detected. Spoke with customer on service performed."

"Arrived on site for no ice. Found ice in mold,ran a forced harvest icemaker stopped mid harvest diagnosed a defective icemaker,installed a new icemaker,icemaker ran through a harvest and filled with water. ; used 1 WPW10300022 (Icemaker) from stock"

Arrived onsite for dishwasher leaking found unit was over sudzing spoke with customer on using vegetable oil. Job Completed.

"Arrived on site and inspected dishwasher and filled it with water, allowed it to run and drained water. Found when measured 1 foot away from dishwasher with a decibel meter application on a smart phone app and it is never raising above 44 dbs. customer did the same thing but was 1 inch away from dishwasher and it was reading 61 dB on their cell phone app. Did not find dishwasher to be excessively noisy during operation and customer provided a short video of their experience and it shows the washer motor running. Sent videos and reported to tech line, job complete 7731019734"

"Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit with a cup of water and it failed to heat. I removed the control and found the microwave relay harness not connected. Connected the brown wire the harness and retested and unit is operating as designed. Job completed."

Arrived onsite for unit not staying on even when not in use. Tested the unit. Unit managed to stay on all the way up to 350 degrees. Did see sparks coming from the relays on the back of the control. Need to order a new control. Office to reschedule ; ordrng 1 W11528352 (CONTROL)

Arrived on job for complaints of not cooling. Found the refrigerator defrost sensor out of range. Replaced harness and test. No leaks detected at time of service

Arrived on site to replace valve and switch abd igniter. Opened new bad for switch and switch damaged will order new switches office to reschedule. ; ordrng 2 Wp74006955 (Switxh)s and 1 2hours (2 hours)

"Arrived on site for a dryer not heating. I checked voltage at the wall and found L1 to neutral with zero voltage and L2 to neutral getting 90V. This indicates a bad outlet and I advised the customer er on this. I flipped the breaker and still found the same issue. I then gained access to the heating circuit and found the thermal cutoff bad. I installed the cutoff and advised the customer to further test the unit we would need the outlet repaired, but as of now the unit is working as designed. Call complete."

"Arrived on site to inspect unit for not venting correctly, upon inspection found the unit barely installed with only 2 bolts. Fixed vent and installed as found. Customer MUST have the unit installed correctly. Complete"

Arrived on site for a dishwasher that?s not washing dishes properly and won?t dry the dishes. Inspect unit and work area. The customer advised that the dishes do not get dry at the end of the cycle and are leaving spots on their dishes. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test in the unit ran as designed. The customer advised that they do not run the hot water at their sink prior to running their dishes and do not really pre-wash dishes prior to throwing them into the dishwasher. Went over user care guide and the unit is working as designed. Call complete.

Arrived on site to test unit for unit stopping. Found damaged wave guide not replaceable part. Wave guide shorting out magnetron and inverter. ; saved tckt

Arrived on site to replace sump and motor. Replaced sump and motor and found bottom spray arm melted. Will order new bottom spray arm. ; ordrng 1 W10860176 (Bottom spray arm)

Arrived onsite for to replace parts to the unit. Replaced both bottom and top interlock switches. Tested the unit. Unit blew the fuse inside the unit. Re ordered parts. Need to call tech line upon arrival.; ordrng 2 W10138793 (fuse)s and 1 W11551558 (UPPER INTERLOCK ) and 1 W11551761 (LOWER INTERLOCK ) and 1 WPW10531156 (filter)

"Arrived on site to inspect range cooktop burners not working. Upon further inspection, I found the gas supply turned off to the unit. I checked the shutoff valve and it was turned on. Checked the burner ignitors and found the back left ignitor arcing to the side and not straight up like the other burners. Contacted the Realtor and advised of the gas not being turned on and they mentioned it was on recently when the home was cleaned. I advised of my findings and they advised that it was the back left burner that wasnt working. I removed and replaced the burner head and tested the ignitor and it is operating as designed. Unable to test the entire unit due to no gas.

"Arrived on site to test unit for not washing. Found error code f6e4(open float switch). Found connection wasn?t connected to float switch. Secured connection, tested unit, unit works good. No leaks detected. Advised customer to use rinse aid and purge hot water before using unit. Job complete."

Arrived on site for range giving f3e0 error code. Upon arrival confirmed error codes and then found both oven sensor and cavity sensor both had failed. I replaced both and retested unit. Found after reassembling unit that main control still couldnt detect readings from either sensor. Office will need to reach once availability of ACU is known; ordrng 1 WFC150M0JB0 (Control (Black))

Arrived on site for dryer not starting . Found start button stuck on UI. Ran keypad test . Ordering UI and control. Call to set return . ; ordrd 1 W11314470 (Console UI) and 1 W11461185 (Control)

"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and shaped it with my heat gun. Recommended that my customer leave the right door closed for approximately 2 hours to allow the gasket to mold to the chassis and seal properly. No water leaks observed during service, job completed."

Arrived on site to install previous diagnosed part. Removed failed control and installed new with overlay. Assembled unit and tested operation. All tested good.

"Arrived on site to inspect unit for not heating, upon inspection found the unit tumbling and drying but not heating. Checked element and it tested good.

Arrived on Site to test unit for unit not washing correctly and not drying. Found dirty filter cleaned filter out and reset board and unit working as designed. Job complete.

"Arrived on site to test unit for loud squeal. Found belt and drive pulley were slipping. Found no signs of gearcase leak or failure. Replace cam assembly and belt, tested unit, unit works good. No leaks detected. Job complete."

Arrived on job for complaints of not making ice. Found the compressor working properly but grid not plugged in. Plugged in grid and test.

"Arrived on site to test unit for leaking from bottom of door. Found drain hose extension was not installed. Causing drain hose to pinch and pulling unit forward causing water to leak from door area. Worked with maintenance on getting unit good and leveled. Tested unit, unit works good. No leaks detected. Advised maintenance on getting extension to prevent future issues. Job complete."

"Arrived on site to inspect unit for leaking from outer vent, upon inspection found the unit condensates from the heat into the vents and causes the issue, instructed customer to contact builder for possible fixes.

"Arrived on site to inspect microwave not heating and burning odors. Upon further inspection, I tested the unit with a cup of water and it failed to heat. While testing, I could hear a loud humming noise. Pulled the unit from the wall and found the diode was burnt and capacitor and magnetron not operating. I removed and replaced the magnetron, capacitor, & diode and retested. Unit is operating as designed. After placing the unit back in its place, I retested and unit continues to operate as designed. Job completed"

"Arrived on site to install gearcase and related parts to resolve washer not moving. Performed additional diagnoses after I was able to drain via shop vac. Talked to SW who had me test and check the motor and coupling. I found the coupling was good. But the motor just buzzed even when removed. I found lid switch was failed to start and I had to jumper it to get motor to buzz this time. If I twisted the shaft of the motor it would take off and spin, indicating a failed capacitor. Ordering a capacitor and lid latch. That may resolve the issue, but I cant confirm gearcase is not needed until its under load. Office to schedule when parts arrive. ; ordrng 1 3949247V (Lid Switch) and 1 WP3352287 (Motor) and 1 WP8572720 (Capcitor)"

"Arrived on site and inspected dryer not heating.Emptied customers wet clothes out and tested the unit and confirmed the unit will require and element, thermostat, cutoff, timer and other parts to complete the repair.Office to schedule return services due to parts availability.NEEDS MORE WORK ; ordrng 1 279838 (ELEMENT) and 1 WPW10185992 (TIMER) and 1 279816 (HI-LIMIT TSTAT) and 1 W10900067 (Cutoff) and 1 WP3977767 (Thermistor-Fix)"

Arrived on site for oven not heating. Inspected unit and work area. Tested operation and found no heat. Powered unit off at circuit breaker. Gained access to control and measured resistance in thermal limiter and bake element. Found limiter closed and bake element at 20 ohms. Powered unit on and measured voltage at terminal block and found 9 volts at L2 and 120 volts at L1. Informed customer on voltage issue and failure could be at breaker or junction box. Customer will need to contact and electrician. Job completed.

Onsite for unit not making ice. Found air in water line after they got RO system fixed and found water fill line to IM frozen. Purged air out of water dispenser line and steamed out IM water fill tube. Informed customer to wait 24-48 hours for full production of ice. Unit functioning as designed. Call complete.

Arrived on job for complaints of not washing. Ran diagnostics and found code for motor error. Spoke with SW we will include the harness and inverter. Will need authorization for motor not running and harness damaged and inverter failure. ; ordrng 1 WH12X20902 (inverter) and 1 WH19X10070 (harness - motor) and 1 WH20X10078 (motor asm kit)

Arrived on site for Microwaved sparked and then shut off completely and does not work anymore. Found diode burnt and had gone out. Removed diode and installed new diode. Tested microwave and it is heating as designed. Job completed.

"Arrived on site to inspect unit for leaking from door, upon inspection found the unit was leaking from Icemaker. Ordering Icemaker. Office to reschedule ; ordrng 1 241798231 (ICEMAKER )"

"Arrived on site to inspect unit for not completing cycle, upon inspection found the error codes which indicated a bad pressure switch, tested the unit for all other functions and found the door opened when water was present.

Arrived on site for a washing machine that?s not dissolving soap and is leaving clothes dirty. Inspected unit and work area. The customer advised that she took a screwdriver to engage the latch so she could watch what was happening during agitation and found the agitator not moving. Confirmed customers complaint and found that the shifter was disconnected from the cam. Reattached the shifter for the time being but the actuator was not sent with me. Ordering part in the office will need to contact the customer about a return date due to an out of stock item.; ordrng 1 W10913953 (actuator)

(CS)Arrived on site for F3E0 error code. Confirmed error code and upon further diagnostics found oven temp sensor was slightly out of range. Oven cavity sensor was fine. Replaced oven temp sensor and main Control still not reading proper temperatures from new sensor. Office to reschedule once availability of main control is known. ; ordrng 1 W11528352 (Control (Black))

"Arrived on site for refrigerator not cooling. Upon arrival found compressor, condenser/evap fans all running as designed. Upon further inspection found evap coil after 20 minutes on site wasnt frosting up at all. Dryer was cold and getting no heat transference. Found amperage to compressor at .87. At this time the compressor is internally failing and causing unit not to cool. Office will need to reschedule for a sealed system repair with a lock ring kit once Availability of parts is known. ; ordrng 1 W11480426 (Compressor) and 2 W10896678 (Coupler)s and 2 W10896677 (Couplers)s and 1 Unknown (Evap coil/research) and 1 WPW10143759 (Uv dryer) and 1 W10913906 (Access coupler) and 2 W10897195 (Coupler)s and 2 W11401413, (Coupler)s and 2 W11401417 (Coupler)s and 2 W11401409 (Coupler)s and 1 Unknown (Lokring kit)"

Arrived on site for dryer not heating. Upon arrival I found dryer heating as designed. All heating hardware passed ohms and continuity tests. Found dryer had no clogs in venting (unit had been moved to another apt before diagnosis) did however find the front bulk head had been damaged before our arrival and was causing front bulkhead panel to shake off of units chassis frame. Will need office to reschedule once Ava of parts is known; ordrng 1 279443 (Panel (White)) and 2 W10854425 (Clip)s

"Arrived back on site to install previously ordered actuator. Removed and replaced it, tested unit and unit tested as designed.JOB COMPLETE"

Arrived on site for a dishwasher that won?t complete cycle is in this tripping the breaker. Inspected unit and work area. The customer advised that the unit has stopped tripping the breaker but will not do anything from fill to re-circulate water or drain. Confirmed customers complaint and checked voltage going to the unit. Found proper voltage. Checked to see that the unit would start if certain components were disconnected and found the unit still not starting through all of my checks. Checked the main control for voltage and found voltage not being sent from the control. Spoke to SW and was advised to check voltage going through the latch. She advised that this unit send voltage to the control two ways and had me check both. Found part of the latch not sending voltage to the control and causing the issue. Replaced latch and tested unit. The unit began working as designed. Call complete.

Arrived back on site to install previously ordered parts.Removed and replaced the element and parts ( overlay and control)that were sent to the customer.Reassembled and unit tested as designed.Unit now functioning properly.JOB COMPLETE

Arrived on site and found electrode harness disconnected. Repaired. One now ignites as designed. All checks good.

(CS) Arrived on site to install previously diagnosed parts. After repairs reassembled and tested unit and found unit heats and spins in all cycles. Call complete.

"Arrived on site to install previous diagnosed part. Removed console and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service.

Arrived on site for a washing machine that is not draining. Inspected unit and work area. Attempted to drain the unit and found the unit not even attempting to drain. Removed hoses in cleared out water. Checked drain pump for any obstructions and found none. Checked voltage coming from the control to the drain pump and found proper voltage. Checked voltage at the drain pump and found proper voltage. Replaced drain pump and tested unit. Unit began working as designed. Call complete.

(CS) Arrived on site for water tasting weird and gasket not sealing on RC. Upon arrival found that RC door gasket was cracked and falling off on bottom of the door. Was able to replace door gasket and seal it to liner. Also found that door gasket was causing mold to form around reservoir. Replaced reservoir tested unit and found dispenser functioning as designed and no longer has weird taste. Call complete.

Arrived on site for microwave making rattling noise. Upon arrival I found unit had some wear and tear over the past few years. Door handle was falling off unit leading to whole door needing to be replaced due to wear damaged handle has to mount to door. Unit also had a lot of grease build up on outside of unit and inner cavity near high voltage equipment. Unit no longer heats. Was not able to confirm any raffle noises during tests. Do to amount of wear on unit we had a hard time accessing a lot of components due to risk of breaking more parts trying to disassemble unit.

Arrived on site for a washing machine that is making a clicking sound and will not agitate. Inspected unit and work area. Customer advised that the unit is not washing their clothes as the agitator does not actually turn. Tested the unit in a manual agitation and confirm customers complaint. Looked underneath the unit and found the shifter detached from the cam. Replaced actuator and tested unit. Unit began working as designed. Call complete.

"Arrived on site for washer not cycling correctly. Upon arrival I found no error codes in diagnostics. Ran high speed agitation, and spin and found washplate skipping on gearcase shaft. Also found gear case had leaked oil all over under carriage of washer. I was able to verify which parts would and wouldnt be covered under limited warranty repair.following parts need to be ordered.W10215119 washplate, W10326374 cam, W10006401 gear case, W10006384 belt, W10278117 capacitor, W10006355 actuator, W10238268 inner tub assembly, W10249628 motor)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the three major heating components failing, I removed and replaced the magnetron, capacitor & diode. Tested unit and it is operating as designed. Placed unit back on the wall and retested and unit continues to operate as designed. Job completed."

"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found optics flash rapidly with beam clear. Found temperature correct in FC. Will need to replace optical control and continue to test ice maker. Removed failed control and installed new. Assembled unit and advanced cycle ice maker. Found all tested good, no water leaks detected during service.

Arrived on site for a dryer that has one of the fence broken. Inspected unit and work area. Confirmed customer?s complaint and replaced a baffle and one of the screws that was damaged. Tested unit and the unit is now working as designed. Call complete.

"Arrived on site for a dryer not heating. Upon arrival we tested the unit and it had no heat at all. I checked voltage at the wall, terminal block, and to the control. All were good. I then gained access to the heating components and found the element, thermostats, sensors, and fuse ohmd out good. I then checked the white/red wire from element unplugged to ground while the load was activated and found no voltage. I did the same for the red wire to the element and found 120V. This indicates a possible faulty control. I gained access to the control and checked voltage from K2 red to ground and had no voltage, and black to ground had 120V. This indicates a faulty control. I replaced the control and tested the unit. The unit was now running as designed. The customer had a question about clean lint screw flashing on the unit. I advised them on proper cleaning of the screen and lack of airflow at the wall could cause this. I cleaned all lint out of the unit and started a cycle, the error went away. I also advised the customer I checked all sensors and the sensor for it checked good. Call complete."

"Onsite to install previously diagnosed parts. Installed gearcase, motor, cam, actuator, belt, capacitor. Reassembled, re-calibrated machine, verified unit fills, agitates, spins, and drains. No leaks after repair. Unit no longer makes any squeaks or squealing noises. Unit functioning as designed. Call complete."

Arrived on site for a refrigerator that?s not cooling and has frost buildup on the back wall. Inspected unit and work area. Tested the unit in diagnostics and found the heater turning on indicating there was no issue with the heater circuit. Defrost at the unit completely and checked resistance on my thermistors. Both seemingly checked OK. We?re in the unit through diagnostics again and found the unit showing an evaporator thermistor failure. Replaced evaporator thermistor and control and tested unit. Unit begin working as designed. Call complete.

Arrived onsite for oven over heating. Upon inspection I found the customer had an inspection done and the inspector found the unit to be over heating according to their thermometers. I accessed and tested the sensor at the control and it was within range. I confirmed the bake and broil relays are cycling as designed. The unit is working as designed at this time. Job complete.

"Arrived on site and inspected ice machine and found it has been running for 6-7 hours. This is not enough time To fill ice machine to determine if it is overproducing. Took one picture of current production, Also found ice machine is leaning slightly forward miss me also be why customer experiences water on the floor when it is full. Replaced bin thermistor And raised front seat until ice machine is leaning slightly back,job complete"