Near Bastrop, TX 78602
Cliff
Job Details: 10/11/2019
WASHER MAYTAG MVWB835DW3 Arrived on site to diagnose a washer that is making unusual noise. Found change stuck between wash plate and basket. Removed all change and tested all functions. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78717
Lou
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to install previously diagnosed and ordered parts. Per techlines recommendations, I removed and replaced the water tube inside the left RC door and the water tube from the top left hinge to the waterbox valve. Tested the water dispenser and it operated as designed with no drip at the end of dispensing. I advised the customer of the results of the repairs. No water leaks observed during service, job completed."
Near Austin, TX 78717
Lou
Job Details: 10/11/2019
MICROWAVE WHIRLPOOL WMH53521HZ3 "arrived on site to install previously diagnosed and ordered part. Due the previous bulb shorting out due to it making contact with a harness ziptie, I removed and replaced the bulb and tested. The unit operated as designed. No charge for the bulb per MS. Job completed."
Near Bell, TX 76502
Arthur B.
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL ED5VHEXVQ00 Arrived onsite for customer complaint of water dispenser bracket loose. Found screw that hold water hose bracket broke off. Used longer screw to secure bracket to cabinet. Reassembled and tested. Unit now dispenses water properly. All water connections were dry at time of service.
Near Austin, TX 78733
Tyler B.
Job Details: 10/11/2019
REFRIGERATOR KITCHENAID KBFN402ESS02 Arrived on site for door skin and module replacement. Removed and replaced door skin. Replaced all lights that were out and tested good
Near Round Rock, TX 78664
Al
Job Details: 10/11/2019
REFRIGERATOR MAYTAG WRT318FMDW00 "Arrived to inspect refrigerator not producing ice.Disassembled the back wall and noticed a massive ice block on the top right of the unit.Evaporator had no frost pattern.Temperatures were 40-50 degrees in freezer section and 50-58 in refrigerator section.I called Whirlpool Tech line and spoke with Andy at Whirlpool SR #7726084778Advised him of my findings and was told this was a sealed system issue.The repair will require a compressor, dye drier and access valve and evaporator.DW ordered the required parts.Office to reschedule with customer ordering AUTHORIZATION also.; ordrng 1 CNOTE (AUTHORIZATION REQUIRED )"
Near Georgetown, TX 78628
James
Job Details: 10/11/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived on site and tested operation. I found freezer at -2 and fresh food at 36. Tested ice box temps and found to be at 25. Tested ice box fan and found it not running unless max ice selected. Called tech line and spoke to Mark #7726085369. Ran test 120 for ice maker harvest and found ice maker is not running at all. Unplugged unit and left unplugged for 2 minutes then plugged back in. Ran test 120 again and found no operation. Unit has failed ice maker and will need new to repair. Installed new ice maker and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/11/2019
RANGE WHIRLPOOL WFG540H0AS0 Arrived on site for unit that will not bake. Tested unit and found that the igniter for the bake burner would not spark. Tested unit to find that the spark module has failed in the bake selection. Replaced module. Bake now operates correctly.
Near Round Rock, TX 78665
Paul
Job Details: 10/11/2019
WASHER MAYTAG MVWB835DW4 Arrived onsite for the washer making a grinding noise near the end of a cycle. Ms played the recording and the noise is from the gear case. I inspected the gear case and found it leaking oil. I replaced the gear case and ran service step 52 to calibrate the unit and then ran service step 51 to test the unit. The unit completed the cycle and all steps passed. The unit is woking as designed. Call complete.
Near Austin, TX 78724
Joseph C.
Job Details: 10/11/2019
DRYER MAYTAG MEDB835DW4 "Arrived on site for “not getting clothing dry on automatic cycle” complaint. Per my previous diagnosis, removed and replaced thermistor, high limit fuse, fuse, cutoff and moisture electrodes. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Leander, TX 78641
Jonathan
Job Details: 10/11/2019
MICROWAVE FRIGIDAIRE FFMV164LSA "Arrived on site for microwave not powering on after having door switches replaced. Performed diagnostics mode and found tested switches. Found monitor switch stuck in closed position, failure possible due to latch not keeping switch in place. Replace switch and switch housing. Tested operation, all tested good. Office to process payment with credit card on file."
Near Austin, TX 78731
Tyler B.
Job Details: 10/11/2019
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site for unit with broken tracks. Found u it under service bulletin. Replaced rails and tested good
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/11/2019
REFRIGERATOR LG LFX31925ST/00 Arrived on site for no cool condition. Found both fresh food and freezer compartments were at room temperature. All components were running but no cool was being creative. Found compressor to be very low amperage. When unit started no cooling took place in the fresh food evaporator. The unit will need a compressor and a fresh food evaporator and a filter dryer.
Near Austin, TX 78738
Brandon
Job Details: 10/11/2019
REFRIGERATOR MAYTAG MFI2569YEM0 "Arrived on site for customer complaint of unit making noise while dispensing water. Found valve was sputtering, I replaced valve, unit tested good."
Near Elgin, TX 78621
Cliff
Job Details: 10/11/2019
COOKTOP AMANA AER6303MFS2 Arrived on site to diagnose a cooktop with burners that are turning off and on. Tested unit and found no mechanical failures to range at this time. Advised homeowner on radiant burner operation and how they cycle temperatures. No repairs are needed at this time and all is working properly.
Near Austin, TX 78750
Lou
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "arrived on site to install previously diagnosed and ordered part. Due to a failure in the harness, I removed and replaced the the left FC door and tested. Unit is operating as designed. I tested the ice maker and it began to harvest and water dispensed into the tray. I tested the the water dispenser and it dispensed. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
Tyler B.
Job Details: 10/11/2019
REFRIGERATOR FRIGIDAIRE FFFH20F2QWC "Arrived on site for gasket correction after installation. Customer also stated unit still is not freezing properly. Removed all lower items. And removed evaporator cover, and found drain pan completely frozen. Took pics, removed and cleared all ice and drain line and corrected gasket tested good. No leaks on site"
Near McGregor, TX 76657
Chase
Job Details: 10/11/2019
WASHER MAYTAG MVWX655DW1 Arrived on site customer complaint was that washer would not wash or do anything replace the main motor tested unit everything work great all eyes are dry
Near Killeen, TX 76542
Arthur B.
Job Details: 10/11/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for customer complaint of dishwasher not getting drying dishes. Ran diagnostics and found 7-1 error. Cleared error codes and tested heater circuit. Water was bubbling off. Advised customer to run hot water prior to starting cycle. No other issues found. All water connections were dry at time of service.
Near McGregor, TX 76657
Chase
Job Details: 10/11/2019
DRYER MAYTAG MEDC465HW0 Call customer when I was on the way out got a customers house nobody’s answering the phone or door call the office they said if customer does not respond leave within five minutes ; saved tckt
Near Austin, TX 78704
Wesley
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL KSC23C8EYY02 Inserted filter properly. And rebooted icemaker. Unit is now operating as designed.
Near Round Rock, TX 78664
Paul
Job Details: 10/11/2019
DISHWASHER KITCHENAID KDTE704DSS0 Arrived onsite for the dishwasher that stops during the rinse cycle and just flashes. I found the control panel shorting out with lights staying on when the cycle was cancelled out. I checked stored error codes and found an F8E1. I found the machine draining properly. The control panel needs to be replaced. I replaced the control panel and ran the diagnostics cycle. I found the vent fan failing causing the machine to shut down. The unit completed the cycle and worked as designed. Call complete.
Near Austin, TX 78704
Wesley
Job Details: 10/11/2019
WASHER MAYTAG MHW5500FW1 Arrived on site and called techline. While troubleshooting was able to determine that cold hose is preventing flow. Advised customer. Unit is otherwise operating as designed.
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/11/2019
MICROWAVE WHIRLPOOL WMH32519FS1 "? arrived on site for no heat condition. Tested unit to find it was pulling 900 Watts but not generating any heat. Remove unit from wall and placed magnetron, capacitor, and diode. Unit now heat properly. Reinstalled unit."
Near Austin, TX 78701
Wesley
Job Details: 10/11/2019
RANGE WHIRLPOOL WEG515S0FS2 Arrived on site and replaced control. Symptom unchanged. Returning with harness and spark module. ; ordrng 1 W10834787 (harns-wire)
Near Georgetown, TX 78633
Jonathan
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on site for refrigerator freezing items and freezer developing frost. Measured temperature in front RC at 40.8° in back on 43°. Measured temperature in freezer at 6.8°. Checked temperature settings and found on 3°. Inspected unit and work area. Found at time of service no frozen fresh food items and no ice buildup in freezer. Found vent and air flow had minor blockage (see SD-QuickPic) Performed diagnostics mode and tested defrost circuit, thermistor and damper. Called Whirlpool tech support and spoke with TJ. Went over previous service performed and he recommended to calibrate thermistor to prior temperatures reading. (SR7726083852). All tested good at time of service and no water leaks detected."
Near Austin, TX 78721
Joseph C.
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRS965CIAH00 "Arrived on site for “fresh foods getting too cold and fresh foods door dragging” complaint. Per my previous diagnosis, removed and replaced diffuser and installed new door closers. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78739
Scott
Job Details: 10/11/2019
WASHER WHIRLPOOL MVWB850YW1 Arrived on site for washer making noise during spin . Found bearing has failed . Also found stator and rotor covered in sludge . Since this is second bearing failure will need to replace both pieces and bearing . Autho needed . Return 10/15 .; ordrng 1 280146 (rotor) and 1 AUTHO and 1 WPW10419333 (stator)
Near Austin, TX 78748
Scott
Job Details: 10/11/2019
RANGE WHIRLPOOL WEE750H0HZ1 "Arrived on site for control issue . Found key pad not responding . Followed service matters checks . Cut power and rebooted unit . Ran diagnostics , Lost communication error. All checked normal . No other issues found . Job complete."
Near Austin, TX 78729
Paul
Job Details: 10/11/2019
DRYER MAYTAG MEDB835DC4 Arrived onsite for the dryer that the motor went out on. Ms stated after they got the machine back from the dealer the unit started working again. I ran diagnostics and found an F4E4 & F4E3 error code. Ms stated the vents had just been cleaned. I asked ms if they had checked the breaker when the issue originally happened and she stated they did and it didn’t help the issue. I advised me to have an electrician check the wall outlet. The unit is working as designed at this time. Call complete.
Near Austin, TX 78734
Andy
Job Details: 10/11/2019
DRYER MAYTAG MED5630HW0 Arrived on site for dryer burning clothes. Upon arrival customer informed that clothes are not burning but has a burning smell. Preformed temperature test and found within range and cycling properly. Inspected unit and found something had been put in unit that did not belong and has some melting on drum and on back grill vent. Instructed customer on use and care and practice for best performance. Contacted office and found that this visit is covered under warranty However parts replacement for this is not. All operations are normal aside from this issue. No repairs are to be done for this.
Near Georgetown, TX 78628
Jonathan
Job Details: 10/11/2019
DRYER LG DLE2350R "Arrived on site for dryer making loud noise during cycle. Performed diagnostics and tested operation. Failure sounded coming from guide roller. Disassembled unit and inspected rollers. Found back right roller failed. Found lint buildup in unit. Will need to replace guide roller and remove lint from unit.Removed lint with shop vac. Removed failed roller and installed new. Added a hot temp greased to pulley and all rollers. Assembled unit and tested. All tested good. Spoke with customer on vent cleaning.
Near , TX 78641
Jonathan
Job Details: 10/11/2019
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site for oven stuck in demo mode and oven light not working. Removed demo mode through user settings. Found light working and all other operations working. Called tech support and spoke with Scott (SR#7726083952). He stated that unit would need software update and was not able to due at this time due cloud server down. Current software version is 6.0.101. Customer will need to contact Whirlpool connect appliance at 1-866-333-4591. Found oven light indicator having slow response when opening and closing door. All other operations tested good.
Near Wimberley, TX 78676
Brandon
Job Details: 10/11/2019
DRYER MAYTAG MEDC465HW0 "Arrived on site to replace element, unit tested good after replacing parts."
Near Georgetown, TX 78626
Thomas L.
Job Details: 10/11/2019
WASHER KENMORE 417.947023 Arrived on site for noisy operation. Found bearing and support noisy and worn. Replaced them both along with the belt. Operations are now normal. Venting is clean.
Near Manor, TX 78653
Cliff
Job Details: 10/11/2019
OVEN WHIRLPOOL WFG371LVS0 Arrived on site to diagnose a range that has a broiler with to largelarge of a flame. Found boiler was not converted to propane properly. Improper orifice receptacle is present in stove. Receptacle will need to be replaced and converted to complete repairs. Office will need to set a return appointment.; ordrng 1 3186489 (fitting)
Near West Lake Hills, TX 78746
Luis
Job Details: 10/11/2019
REFRIGERATOR LG LFXC24726S/00 "Arrived on site for no cool. Found compressor making bad odd noise,pierced low side from pressure reading -5 diagnosed leak in system. Will need to replace compressor and install a uv drier to attempt to find source of refrigerant leak.
Near Austin, TX 78738
Andy
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and some lights are still not working. Ordering light modules and light control. Office to schedule. Authorization is needed. No water leaks present at time of service. Customer would like Wednesday 10/16/19 if possible.; ordrng 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10830288 (LED CONTROL ) and 4 W11205083 (LIGHT MODULE )s
Near Pflugerville, TX 78660
Al
Job Details: 10/11/2019
WASHER WHIRLPOOL WTW5000DW1 Arrived to inspect washer noises.Ran diagnostics test mode and unit did not make the noise.Customer even washed a small load of towels and unit still did not make the unusual noises.All water lines were dry at the time of service Job complete
Near Austin, TX 78750
Lou
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDHW00 "arrived on site to inspect refrigerator noises. Upon further inspection, I placed the unit in diagnostics and tested the fans and they made normal noises. The customer played a video of the noise and it sounded like metal on metal vibration. I checked the condenser coil and it was not making any unusual noises. I contacted Techline and spoke to Leon and advised of the issues and declined he noise. Leon advised that there have been no reports of any unusual noises to Techline and if I could not get the noise to duplicate then there’s nothing to be done. Provided file #7726085419. After approximately 30 mins of listening for the noise, the unit finally began to vibrate. I found that it is the condenser coil vibrating. Using some padding, I wedged the padding in between the condenser and the bottom of the chassis and the noise stopped. I placed padding on the left and right sides of the condenser coil at the front of the unit and secured it with foil t
Near Georgetown, TX 78626
Thomas L.
Job Details: 10/11/2019
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site for unit that does not fill with water. Found that the unit actually filled with water but the wash motor is not running to circulate the water. Wash motor will need to be replaced.; ordrng 1 WPW10671941 (pump&motor) and 1 WPW10705575 (sensor)
Near Georgetown, TX 78626
Tyler B.
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRF550CDHZ00 Arrived on site for unit building moisture on fc door. Ran diagnostics and tested heater and found no voltage coming to rail heater. Rail heater tested good. Also found both inner corners of rc door gaskets to be torn. And will need replace to repair. Unit will need control to repair heater functions ; ordrng 2 W10830055 (gasket-fip)s and 1 WPW10312695 (electronic control)
Near Bell, TX 76543
Al
Job Details: 10/10/2019
DRYER MAYTAG WED7500GC "Arrived to inspect restricted airflow code.Removed the blower housing and found a massive buildup of line and a sock, stuck in the housing.I removed and reassembled the unit and tested it.Unit tested as designed with no errors.Job complete"
Near Austin, TX 78735
Leonardo
Job Details: 10/10/2019
RANGE WHIRLPOOL WFC310S0EB3 "Arrived on site to replace all damaged parts on unit. Replaced parts on unit. Tested unit, found no other issues at this time. Job complete"
Near Lakeway, TX 78734
Andy
Job Details: 10/10/2019
DISHWASHER KITCHENAID KDTE104ESS4 Arrived on site for dishwasher not operating properly. Contacted office and was instructed that unit is in warranty. Found failed pump and motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/10/2019
REFRIGERATOR WHIRLPOOL ED5LVAXWS02 Arrived on site for unit leaking from underneath. Found pan full of water. Found water filter not fully clipped in causing leaks.
Near Austin, TX 78748
Kevin
Job Details: 10/10/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site and found door is not opening properly, adjusted door so that it has a neutral position when opened. No further adjustment or repair can be done to improve operation, refrigerator is operating as intended, no water leaks from connections at time of service, job complete."
Near New Braunfels, TX 78132
Luis
Job Details: 10/10/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for moisture in fresh food compartment. Found fresh food door gasket not sealing to cabinet. Raised door,remolded gasket checked door seal good."
Near Killeen, TX 76549
Al
Job Details: 10/10/2019
DRYER MAYTAG MEDB835DC4 "Arrived to inspect dryer power errors.Ran diagnostics test mode and got F6E2 & F6E3 F6E2 Communication Error: UI Cannot Hear ACUF6E3 Communication Error: ACU Cannot Hear UII replaced the overlay, reassembled and unit tested as designed.Job complete."
Near Kyle, TX 78640
Leonardo
Job Details: 10/10/2019
OVEN WHIRLPOOL RBD305PRS00 Arrived on site to test unit for broken UI panel. Found that display board was broken. Spoke to customer about getting the UI control board fixed.
Near Pflugerville, TX 78660
Arthur B.
Job Details: 10/10/2019
REFRIGERATOR WHIRLPOOL WRS586FIEM01
Near Manor, TX 78653
Cliff
Job Details: 10/10/2019
DRYER ROPER RED4516FW Arrived on site to diagnose a dryer that is not turning on. Tested unit and found bad thermal fuse. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.
Near , TX 78641
Lou
Job Details: 10/10/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "arrived on site to inspect dishwasher door not closing. Upon further inspection, I found the unit was not level causing the door to sag on the right side and the left side was rubbing on the tub. When I opened the door, I find the tub full of water. I pressed the drain/cancel selector and the drain pump came on, but the water remained. I found that the plug to the disposal had not been knocked out. I removed the plug and retested the unit and it drained. I leveled the unit and tested in diagnostics. The unit operates as designed. I found that the toeplate retainers were missing. When I spoke to the builder, he requested the the retainers be mailed to another home under construction. I am ordering two retainers and will schedule as a drop off at the requested address. No water leaks observed during service.; ordrng 1 CNOTE (DROP OFF) and 2 WPW10503548 (retainer)s"
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/10/2019
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite to replace blower and UI console. Replaced blower and UI console. Tested unit, no issues at this time. Job complete"
Near Austin, TX 78738
Andy
Job Details: 10/10/2019
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for washer not spinning and draining. Put unit in quick cycle and watched unit. All operations were normal and unit went into spin and drain. Checked for error codes and found none. Called tech line and spoke with JK (SR# 7726079820) Made aware of issue and what was done. Was instructed to put unit back prior cycle that customer had it in and look at spin options. Did as instructed and found spin was turned off. Was instructed that this is the issue. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Hutto, TX 78634
Cliff
Job Details: 10/10/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found refrigerator had slightly over coolEd causing the reservoir to freeze over and stop ice and water from working. As refrigerator temperatures normalized reservoir has already thawed and both parts in refrigerator are working again. No further repairs are needed and were found at time of service.
Near Killeen, TX 76549
Al
Job Details: 10/10/2019
WASHER ROPER RTW4640YQ1
Near Pflugerville, TX 78660
Arthur B.
Job Details: 10/10/2019
WASHER WHIRLPOOL WTW7300DW0 Arrived onsite for customer complaint of top load washer not spinning out clothes. Hand spun basket and found gearcase grinding. Ordering gearcase and washplate and return with clutch.Allow water connections were dry at time of service.; ordrng 1 W10752283 (washplate) and 1 W10811956 (GEARCASE)
Near San Marcos, TX 78666
Brandon
Job Details: 10/10/2019
ICE MACHINE KITCHENAID kuid308ess2 "Arrived on site for customer complaint of unit not making ice, found unit would make ice but not release slab from evaporator. I told customer to clean unit to clean scale build up on evaporator and if problem continues, will need evaporator and hot gas valve.
Near Austin, TX 78739
Kevin
Job Details: 10/10/2019
DRYER WHIRLPOOL MED5500FW2 "Arrived on site and inspected dryer and found it is rattling during operation, add it sound pads in between motor mounts and bottom panel of dryer, also around fan shroud, and around where vent to exits rear bulkhead. Also added self tapping screws to the left side of the motor mount. After reassembling dryer noise has stopped. Job complete"
Near Austin, TX 78750
Scott
Job Details: 10/10/2019
DRYER WHIRLPOOL WED5620HW0 Arrived on site for noisy dryer . Found unit was rattleing . Used pads under motor . Unit is quiet now . No lint build up at time of service . Job complete .
Near Austin, TX 78753
Joseph C.
Job Details: 10/10/2019
WASHER WHIRLPOOL CAE2745FQ1 "Arrived on site for “not draining” complaint. Inspected unit and found drain pump to be faulty. Removed water from unit. Removed and replaced drain pump. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Pflugerville, TX 78660
Arthur B.
Job Details: 10/10/2019
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for customer complaint of dryer not stopping. Found door switch faulty. Ordering door switch. No other issues found.; ordrng 1 WPW10569603 (switch-dor)
Near Kyle, TX 78640
Leonardo
Job Details: 10/10/2019
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site to test unit for right burner knob being broken. Tested unit, found the knob cracked at the base of the knob. Replaced knob, tested unit, saw no other issues at this time. Job complete"
Near Buda, TX 78610
Luis
Job Details: 10/10/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for noise while dispensing and ice melting. Tested dispenser found loud noise due to high pressure decreased water pressure tested dispenser good,loud noise no longer present. Ran diagnostics good strong air flow to ice bin,no errors for icemaker fill bin."
Near Lakeway, TX 78734
Andy
Job Details: 10/10/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived on site to install previously diagnosed part. Found that it is incorrect part. It is RC door when FC door is needed. Ordering correct part. Office to schedule. No water leaks present at time of service.; ordrng 1 LW10691266 (FREEZER DOOR ) and 1 SEENOTE (AUTHORIZATION IS NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Temple, TX 76502
Chase
Job Details: 10/10/2019
REFRIGERATOR WHIRLPOOL GX5FHTXVY05 Arrived on site complaint was fridge not cool found the defrost heater was bad and the evaporator in the freezer was completely frozen up Going back out with correct parts ; ordrng 1 12729129 (defrost heater)
Near Austin, TX 78746
Wesley
Job Details: 10/10/2019
DISHWASHER WHIRLPOOL KDTE334DSS0 Arrived onnsite and replaced control. Unit is now operating as designed. Advised customer on use and care. All checks good.
Near Johnson City, TX 78636
Robert
Job Details: 10/10/2019
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on job for complaints of damaged door. Found that the panel is damaged. Ordered correct parts ; ordrng 1 W11175576 (CONTROL PANEL )
Near Waco, TX 76705
Chase
Job Details: 10/10/2019
REFRIGERATOR WHIRLPOOL WRF535SWHW01 Arrived on site customer complaint was that freezer had a little bit of frost buildup in it and the fridge would freeze up in the back wall found the door gasket on the fridge was not sealing properly need to be ordered and customers already rescheduled; ordrng 1 W10830189 (gasket-fip)
Near Georgetown, TX 78626
Thomas L.
Job Details: 10/10/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site to repair unit with a broken icemaker filter tube. Found icemaker filter tube had been cut. Installed a union to repair the icemaker fill line. Cycled icemaker and observed for leaks. There were no leaks.
Near Marble Falls, TX 78654
James
Job Details: 10/10/2019
OVEN WHIRLPOOL WOS51EC0HB00 Arrived on site and tested operation. I found display blanking out and coming back on and unit not keeping time. I found ui to be at fault. Installed new console and tested operation. Assisted customer in connecting unit to WiFi to allow for proper time keeping. Unit working properly. Job complete
Near Georgetown, TX 78633
Jonathan
Job Details: 10/10/2019
OVEN KITCHENAID KODE300ESS04 Arrived on site for oven door dented. Inspected door door and found dent on left side of door. Removed outdoor and installed new. Assembled unit and tested door operation. Tested all other operations. All tested good.
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/10/2019
FREEZER KENMORE 106.833207 Arrived on site for no cool condition. Plugged unit in and compressor cycles off on the overload at 22 amps. Overload and relay test correctly. Compressor windings test correctly. Compressor is locked up. Manufacturer no longer makes the compressor.
Near Austin, TX 78737
Leonardo
Job Details: 10/10/2019
VENTHOOD WHIRLPOOL UXB0600DYS Arrived on site to test unit for oil coming out of hood vent. Tested unit and found that cooking oil is wats being left over in the vent from the customer cooking. Advised customer to do a twice a week cleaning or monthly cleaning based on there cooking habits. No other issues at this time. Job complete
Near Austin, TX 78717
Tyler B.
Job Details: 10/10/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for Unit not powering on, removed and replaced panel and UI, tested unit and still got f2e2. Replaced control and unit now tested good and operation is now as designed . . No leaks on sit"
Near Georgetown, TX 78633
Arthur B.
Job Details: 10/10/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for customer complaint of FC door not sealing properly. Found LH side of FC door warped causing improper closing. Unit will need new FC door assembly.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/10/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on job for complaints of no ice. Ran diagnostics test for water, harvest, and fan motor. Fan speed not consistent so I replaced control. Fan speed also low so I replaced fan motor. No leaks detected at time of service."
Near Austin, TX 78702
Luis
Job Details: 10/10/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for cooling issue. Found temp reading 40 in fresh food compartment with setting at coldest. Checked air flow good,unit is defrosting correctly. Replaced diffuser and ui Powered unit on changed temp setting checked air flow good."
Near Dripping Springs, TX 78620
Robert
Job Details: 10/10/2019
WASHER MAYTAG MVWX655DW1 Arrived on job for complaints of not filling properly. Found lid lock not working properly. Replaced lid lock and test. No leaks detected at time of service.
Near Leander, TX 78641
Jonathan
Job Details: 10/10/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for refrigerator ice dispenser intermittently not dispensing ice and intermittent noise. Inspected ice container and found manufacturer defect spindle. Replaced ice container and dispenser operation. Performed diagnostics mode and activated each component, no abnormal noises occurred. Found leveling feet raised and out of square. Lower feet and leveled unit. All tested good, no water leaks detected."
Near Austin, TX 78750
Lou
Job Details: 10/10/2019
FREEZER WHIRLPOOL MZF34X16DW00 "arrived on site to inspect freezer no cool. Upon further inspection, I removed the Evap cover and found a large amount of ice/frost built up on the evaporator. I placed the unit in diagnostics and tested the fan, compressor and heater. The unit tested good with no error codes. I advised the customer that the unit is not defrosting and will need a control and thermistor. No water connected to the unit, job completed."
Near Austin, TX 78734
Andy
Job Details: 10/10/2019
DOWNDRAFT JENN-AIR JVD0303GS0 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Pflugerville, TX 78660
Arthur B.
Job Details: 10/10/2019
DRYER WHIRLPOOL WED7300DW0 Arrived onsite for customer complaint of dryer not drying clothes. Tested unit and found venting clogged at roof. Advised customer to have house venting cleaned. Dryer works as designed. No other issues found.
Near Georgetown, TX 78626
Tyler B.
Job Details: 10/10/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for unit not making ice, found ice stuck in mold, found stripper failed, removed and replaced ice maker and tested good"
Near Hutto, TX 78634
Cliff
Job Details: 10/10/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found the vent assembly leaking. Replaced vent assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 10/10/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site for unit not dispensing ice and not making ice. Found ice stuck in mold half way due to failed stripper, replaced ice maker and tested and found unit would not run auger motor, found auger motor seized, removed and replaced motor and tested good"
Near Cedar Park, TX 78613
Lou
Job Details: 10/10/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "arrived on site to inspect dishwasher element damage. Upon further inspection, I found a steak knife handle had melted to the element. I removed and replaced the element and tested the unit. The unit operated as designed with no water leaks observed during service. Job completed."
Near McGregor, TX 76657
Chase
Job Details: 10/10/2019
DISHWASHER WHIRLPOOL WDF330PAHW1 Arrived on site complaint was unit will not do anything wash replace sump assembly ran unit everything work great no leaks all lines are dry
Near Austin, TX 78703
Wesley
Job Details: 10/10/2019
REFRIGERATOR KITCHENAID KBSN602ESS00 "Arrived onnsite and found with techline that led board is not sending voltage to second led circuit. Ordering board and returning module.ordrng 1 W10830288 (cntrl-elec)"
Near Austin, TX 78739
Kevin
Job Details: 10/10/2019
ICE MACHINE KITCHENAID KUIC15PRXS1 "Arrived on site and found homeowner information is incorrect, supplied correct contact information to MS. A family member is at the home and I was able to proceed with diagnosing ice machine. Did not see any current issues with ice machine, production is good, has been running since last night. Took one picture. Discussed customers experience and possible causes for it.
Near Austin, TX 78734
Andy
Job Details: 10/10/2019
WASHER MAYTAG MVWB835DC4 "Arrived on site for washer leaking. Upon arrival found water damage on wall of house (See SD-QuickPic) checked back of unit and found water on floor. Ran unit and stopped and drained, tilted unit back to check for leaks on unit and found all dry. Pulled unit out away from wall found more water damage on house wall, dried floor and removed back of unit. Ran another cycle and unit did not leak. Leak is coming from something on house. There is water lines going up back of cabinets to tankless water heater. Unit is operating properly. Instructed customer on use and care and practice for best performance. Customer signed waiver. No water leaks coming from unit at time of service."
Near Marble Falls, TX 78654
James
Job Details: 10/10/2019
DRYER MAYTAG MED3500FW0 Arrived on site and installed new heater. Unable to test operation due to outlet. Instructed customer that the outlet will need to be replaced by licensed electrician before unit can be plugged in. Job complete
Near Georgetown, TX 78628
Thomas L.
Job Details: 10/10/2019
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site to repair a unit that isn’t spinning properly and has an odor. Inspected unit to find no standing or remaining water from last use. Tested fill, wash, drain, and spin functions. All functions worked properly. Showed customer how to use Clean Washer cycle to correct odor issues."
Near McGregor, TX 76657
Chase
Job Details: 10/10/2019
DISHWASHER WHIRLPOOL WDT780SAEM1 7726079151Arrived on site customer complaint was that the light was still on for the sanitize was blinking call tech-support they advised that either the water temperature is not hot enough going into the dishwasher or that the customer is opening the door during the cycle and the light will blink all the time with one of those problems
Near Dripping Springs, TX 78620
Robert
Job Details: 10/10/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on job to replace shim , hinge and washer. After replacement test operation. Door working properly."
Near Kyle, TX 78640
Luis
Job Details: 10/10/2019
FREEZER MAYTAG MZF34X20DW00 "Arrived on site for no cool. Found control shutting itself off, found thermistor cracked,replaced main control and thermistor. Powered unit on,compressor and fans powered on frost pattern forming unit working as designed. Customer lost food due to control shutting itself off."
Near Leander, TX 78641
Jonathan
Job Details: 10/10/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not draining and mildew developing in unit. Customer informed me that she found the breaker had tripped when attempting to do laundry she found fault. Inspected outlet and found on GFCI breaker. Performed diagnostics mode, no error codes. Monitored test cycle and tested element. Spoke with customer on how to avoid mildew buildup and GFCI circuit breaker. All tested good, no water leaks detected."
Near Austin, TX 78751
Joseph C.
Job Details: 10/10/2019
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site for “not cooling” complaint. Inspected unit and found no frost or cooling on fresh foods or freezer evaporator. Compressor is running and pins ohm correctly. Reshaped foods evaporator shield is very rusty and fan scroll is mildewed. Charging customer for shield and service fee. Spoke with DW about this. Ordering new evaporators, compressor, access valve and uv drier. Requesting sealed system tech and two hour call. Office to set return schedule.; ordrng 1 876765 (mtg kit) and 1 SEALEDSYSTEMTECH (SEALED SYSTEM TECH ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 TWOHOURCALL (TWO HOUR CALL) and 1 W10309988 (compressor) and 1 W10376319 (shield) and 1 WPW10143759 (dryer UV) and 1 WPW10239732 (evaporator FRESH FOODS) and 1 WPW10643261 (evaporator FREEZER)"
Near Austin, TX 78754
Joseph C.
Job Details: 10/10/2019
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site for “noisy operation” complaint. Inspected unit and found start device cover rattling against compressor. Secured cover. Unit is performing as designed. No leaks detected, at time of service."