Service History 643 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Austin, TX 78704

Scott

Job Details: 06/18/2021

Arrived on site for poor wash performance. Found actuator had failed . Ordering actuator . No water leaks detected at time of service. Call to set return ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Austin, TX 78759

Luis

Job Details: 06/18/2021

"Arrived on site for no cool. Low side pressure reading -20 diagnosed a leak in the system found no traces of dye in compressor compartment or freezer,replaced evaporator due to possible leak under tape at manufacture weld joint,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good,after evaporator replacement checked both compartments no traces of dye .

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near San Marcos, TX 78666

Andrew

Job Details: 06/18/2021

"Arrived on site to test unit for oven light not turning on. Found connection to control board was not sitting properly into connection housing. Secured connection, tested unit, unit works good. Job complete."

We serviced a

AMANA WASHER

Model NTW4516FW

Near Lockhart, TX 78644

Noah D

Job Details: 06/18/2021

"Arrived on site to inspect unit for spinning uncontrollably. Upon inspection found the unit was loaded unevenly and causing issues, tested unit with 4 towels and found no issues, recorded video. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Manchaca, TX 78652

Kevin

Job Details: 06/18/2021

"Arrived on site and inspected refrigerator and found the doors are not level, raised right hand side until doors are level. Refrigerator is making contact with wall cabinet on the right hand side as it is slid into place. Customer may have to adjust cabinet, they have already removed the baseboard to provide as much space as possible. Ice production is normal and explained limitations of coiled water reservoir on this model, job complete"

We serviced a

WHIRLPOOL DRYER

Model WGD5620HW1

Near Austin, TX 78749

Jacob

Job Details: 06/18/2021

Arrived onsite for unit making noise. Tested unit heard a bit of a noise. Checked the rollers and put some grease from truck stock on the rollers and tested unit again. Unit didn?t make as much noise. But still heard a small buzz. Found that the noise was coming from the vent tub and the exit of the vent from the unit. Put sound padding to help. Noise was better. No issues at this time. Job complete

We serviced a

KENMORE DRYER

Model 110.798328

Near Austin, TX 78749

Jacob

Job Details: 06/18/2021

Arrived onsite to replace gas burner assembly. Replaced assembly. Tested unit. Unit tested good. No issues at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Buda, TX 78610

Kevin

Job Details: 06/18/2021

Arrived on site and inspected icemaker and found it will run but arm does not drop. It also leaks when water is filled. Replace icemaker and cycled it again and it is working properly.

We serviced a

KITCHENAID RANGE

Model KSDB900ESS4

Near Cedar Park, TX 78613

Tommy

Job Details: 06/18/2021

Arrived onsite for door handle of range being loose. Upon arrival found unit handle was never tightened correctly. Removed door and dissembled tightened handle reassembled door. Put door back and tested. Unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 06/18/2021

Arrived on site to install previously diagnosed part. Removed filter housing and installed new filter housing. No leaks detected. Filter now releases and comes out when filter housing door is opened as designed. Job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB1

Near Georgetown, TX 78633

Lou

Job Details: 06/18/2021

"Arrived on site to inspect dishwasher not heating/cleaning. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit operated as designed. I tested amp draw to all components during testing and all are within range; element showed 7-9amps during wash and dying cycles (photos). I found that the customer has a water softener system. Made recommendations for use & care as well as detergent & rinse aid use. Customer advised that they operate the unit at night when they go to bed. I recommended that they not do it due to potential sudden leaks.No water leaks observed during service, job completed."

We serviced a

GE REFRIGERATOR

Model GSL25JFPBBS

Near Austin, TX 78726

Justin

Job Details: 06/18/2021

(Tw) On-site to install previously diagnosed parts. Replaced water valve. Spliced off cracked water dispenser line (5/16) near the valve. Installed coupler to connect the lines. Purged water line at dispenser. Water dispenser is now functioning as designed. Also inspected ice bin. Found bin filled with ice. Informed customer to empty ice bin once every two weeks to prevent ice clumping together from not using to ensure operation of dispenser. Jumped IM. IM completed harvest cycle as designed. No leaks observed at the time of service. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48FTS00

Near Lakeway, TX 78734

Robert

Job Details: 06/18/2021

Arrived on job for complaints of noise. Found ice ball next to fan. Refrigerator door gasket damage causing air to get in building ice ball. Will need refrigerator door gasket replaced; ordrng 1 WP2266903 (gasket-fip)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Leander, TX 78641

Cliff

Job Details: 06/18/2021

Arrived on site to diagnose a refrigerator that is not cooling. Found evap fan blade not attached to motor. Reset blade to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

AMANA REFRIGERATOR

Model AFI2539ERB

Near Georgetown, TX 78628

Jonathan S

Job Details: 06/18/2021

Arrived on site for refrigerator water dispenser not working properly. Inspected unit and work area. Tested dispenser operation and found pulsating water through dispenser. Bypassed filter housing and tested dispenser and found working as designed. Found failure housing or bad filter. Removed failed filter housing and installed new. Assembled unit and tested dispenser operation. Unit working as designed and no water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Georgetown, TX 78633

Lou

Job Details: 06/18/2021

"Arrived on site to install previously diagnosed and ordered parts.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM02

Near Leander, TX 78641

Tommy

Job Details: 06/18/2021

Arrived onsite for fc ice maker not making ice. Upon arrival found ice maker receiving voltage jumped with wiring found it would not turn. Replaced ice maker and tested. Unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ

Near Austin, TX 78744

Leonardo

Job Details: 06/18/2021

Arrived on site to test unit for unit not draining. Test unit and found clogged drain hose. Got hose unclogged and unit draining correctly no leaks present job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Andice, TX 78628

Jonathan S

Job Details: 06/18/2021

"Arrived on site for oven tripping circuit breaker. Inspected unit and work area. Found circuit breaker tripped. Reset breaker and performed diagnostics mode and checked fault codes, found none stored. Activated bake element and cooling fan. Put in bake mode with rapid heat on and found tripped circuit breaker while unit was heating. Removed unit and and disassembled. Inspected wire harness and connection. Measured resistance on bake and broil and checked ground to cabinet. Found cooling fan turning freely. Called Whirlpool tech support and spoke with Bruce. Put unit in bake mode and measured amp draw on L2. Found drawing between 12 to 15 amps, within range. He recommended for unit to be hardwired in junction box. Bruce recommend to contact electrician. Outlet is mounted upside down to inner cabinet. Added tape to hold plug in place. Tested unit again on bake mode and found unit preheated to temperature. All tested good. Spoke with customer on junction box. Did inform customers that be hardwired to a plug is common to see. (SR#7731036016)."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Round Rock, TX 78665

Jimmy J.

Job Details: 06/18/2021

"Arrived on site for SAFETY Washer burn odor / not agitating. Placed in diagnostics and got F7E5. Found actuator not engaged into splutch. Cleared error code. Actuator was not in my parts bin today, but we will return with it once it arrives. Returning with valve JIC. Otherwise a new actuator will resolve the problem. In the meantime Ive installed a zip tie to ensure the actuator stays engaged to the splutch. Ran auto diagnostics and went through all cycles without issue. No leaks detected. ; O-emld tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Kyle, TX 78640

Leonardo

Job Details: 06/18/2021

Arrived on site to test unit for unit not finishing cycle. Test unit and found sump and motor running hot and over heating and not washing. Will order new sump and motor office to reschedule. ; ordrng 1 W11085683 (Sump and motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS05

Near Austin, TX 78746

Luis

Job Details: 06/18/2021

"Arrived on site for no cool. Removed evaporator cover found traces of dye on evaporator coil and heater,replaced evaporator found a defective compressor also,replaced compressor and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Leander, TX 78641

Tommy

Job Details: 06/18/2021

Arrived onsite for refrigerator not cooling. Upon arrival found unit was unplugged then plugged in and is now cooling. Checked unit thermistors and fans found all operating except unit condenser fan. Found voltage going to condenser but it would run. Ordering condenser fan. Office to reschedule upon receiving. Kept unit unplugged as to keep compressor safe.; ordrng 1 W11024494 (Condenser fan)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Georgetown, TX 78626

Jonathan S

Job Details: 06/18/2021

Arrived on site for cooktop damaged. Inspected unit and work area. Found I braved scratches on surfers. Removed damaged cooktop and installed new. Set clock and tested operation. All tested good. Spoke with customer on how to maintain cooktop surface.

We serviced a

GE WASHER

Model GCWN2800D1WW

Near Manor, TX 78653

Matthew

Job Details: 06/18/2021

Arrived onsite to replace previously diagnosed parts. Replaced front and back suspension rods and tub ring. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOS51EC7HS01

Near Andice, TX 78628

Cliff

Job Details: 06/18/2021

Arrived on site to diagnose an oven that is not turning off. Found loose wiring connection between control and ui. Reset connection and all is working properly at this time.

We serviced a

KITCHENAID DISHWASHER

Model KUDA03CTBS2

Near Austin, TX 78737

Robert

Job Details: 06/18/2021

Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Austin, TX 78732

David Z

Job Details: 06/18/2021

"Arrived on site to diagnose refrigerator that has a sticking water filter. Found the filter housing retaining clip on top had come off, so filter catch was not grabbing. Replaced filter housing and retested. Verified filter is working as designed. Call complete, no leaks found."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Georgetown, TX 78628

Tommy

Job Details: 06/18/2021

Arrived onsite for dishwasher F2 E2 upon arrival found console receiving voltage but not communicating wiring was tight and in contact. Unit would require a new console.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS03

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 06/18/2021

Arrived on site to install previously diagnosed parts. Office to reschedule once part comes in. ; ordrng 1 WPW10469927 (Evaporator housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, TX 78724

Scott

Job Details: 06/18/2021

Arrived on site for fridge not dispensing . Found big dimple on dispenser Door right side where switch should be hitting . Will need to order new door . No water leaks detected at time of service. Call to set return ; ordrng 1 W11435353 (Door left side ss)

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Waco, TX 76712

Jonathan M

Job Details: 06/18/2021

Arrived on site to install previously diagnosed parts. Inspected unit and worked area. Replaced control and tested unit. Unit was seemingly working as designed. Call complete.

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS02

Near Austin, TX 78746

Jacob

Job Details: 06/18/2021

Arrived onsite for unit not heating. Tested unit. Unit did not heat. Upon further inspection found that the wire harness was not letting power through to get the unit to heat. Spoke with PR. Ordered part. Rescheduled with customer; ordrng 1 W11356983 (WIRE HARNESS )

We serviced a

GE REFRIGERATOR

Model PFSS6PKWASS

Near Austin, TX 78732

David Z

Job Details: 06/18/2021

"Arrived on site to install previously diagnosed parts to resolve refrigerator not cooling. Pierced sealed system, and found 25 PsI Pressure. Found the dryer was leaking from the steel connection. Evacuated system. Replaced compressor and dryer. Put unit in vacuum and verified vacuum holding. Charged to 5.6 oz. ran unit and verified frost pattern and no leaks present. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Austin, TX 78757

Justin

Job Details: 06/18/2021

"Arrived on site for a refrigerator with loss of cool in the freezer. I checked temps and found the RC at 50?F and the FC at 35?F. Removed evap cover. Found ice build up around top left of evap and around cap tube (pic in sd quick pic). I ohmd out the thermistor and found it at 7.35k ohms, which is perfect for the temps it is at. The fan was working as designed too. I found a SS repair needed due to possible restriction. Ordering the compressor, evap, dye drier, and service tap for repair. Need SS tech and two hour job. I advised the customer that the unit is going to continue to work and I recommended she could keep it off. I advised them they needed to at least keep it unplugged 24-48 hours prior to service to thaw out ice. I had them sign the defrost waiver. Office to reschedule. ; ordrng 1 W11092625 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (UV Drier) and 1 W10836706 (Evaporator) and 1 PARTSAUTHO (PARTS AUTHO) and 1 CNOTE (2 hours for SS repair & need SS tech)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHM03

Near Austin, TX 78741

Jacob

Job Details: 06/18/2021

Arrived onsite for door having damage. Looked at the unit and saw that the right hand door was damaged. Ordered door. Office to reschedule.; ordrng 1 W11259517 (dor-fip)

We serviced a

GE WASHER

Model GFWS2600F0WW

Near Liberty Hill, TX 78642

Cliff

Job Details: 06/18/2021

Arrived on site to replace previously ordered parts for washer. Replaced stator and rps module. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL RANGE

Model WFE361LVS0

Near Harker Heights, TX 76548

Tyler

Job Details: 06/18/2021

Arrived on site for range not allowing fulll functionality for certain burners on cooktop. Upon arrival I found u it had full 240v supply. Upon further inspection I found all four infinite switchs were getting proper voltage but switch on back left and front right burners with both not functioning well. Back left burner was blown and sparking and front right burner had a factory defect from packaging that had lead to some spare parts with packaging to get caught up in the infinite switchs circuitry and lead to front right burner shorting out on certain temps and switch to fail. I replaced fro t right infinite switch and burner as well as back left infinite switch. Found after repairs that unit was functioning as designed and allowing temp regulations of all burners. Call complete

We serviced a

WHIRLPOOL DRYER

Model MED6000AG0

Near Austin, TX 78732

David Z

Job Details: 06/18/2021

"Arrived on site to diagnose dryer that is not starting. When start button is pushed you just hear a click. Found relay on control failed, causing motor not to engage. Replaced control and retested. Unit is heating and spinning as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC0

Near Austin, TX 78754

Matthew

Job Details: 06/18/2021

. Arrived onsite for washer making noise. Upon arrival put unit in diagnostics and found stored error code for over loading. Customer advised unit is also leaking. While trying to run test unit began leaking from drain hose. Found hoses not properly installed. Hoses cut and taped together. Leak will need to be fixed in order to run proper diagnostics. Ordering hoses.Office to reschedule if approved ; ordrng 1 W11035296 (hose) and 1 W11244231 (hose) and 1 WP285655 (clamp) and 1 WP356138 (clamp) and 1 WP9740848 (screw) and 1 WPW10280024 (drain hose retainer)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS4

Near Leander, TX 78641

Jonathan S

Job Details: 06/18/2021

Arrived on site to install previous diagnosed parts. Removed failed control and installed new. Installed lamp customer had on hand. Powered unit on and found all work as designed. Called Whirlpool tech support as ticket stated to. Spoke with Austin and informed on issue and repair. (Sr#7731037492).

We serviced a

GE REFRIGERATOR

Model GSH25JSXBSS

Near Harker Heights, TX 76548

Tyler

Job Details: 06/18/2021

Arrived on site to install previously diagnosed sealed system equipment including but not limited to compressor and UV dryer. Upon recovering what little bit of refrigerant was left in the unit I was able to then install the new compressor UV dryer and access coupler as well as two temperature sensors in the freezer department. After pulling vacuum for 15 minutes I found pressures holding it -30 psi on both sides as designed then recharge the unit with 4.75 ounces of refrigerant as designed by manufacturer after allowing units run for 30 minutes found that the PSI levels were stable at zero and 125 on the low and high side. Call complete

We serviced a

GE DISHWASHER

Model GLD4460N10SS

Near Harker Heights, TX 76548

Tyler

Job Details: 06/18/2021

Arrived on site for dishwasher needing previously diagnosed main control and drain pump. Upon arrival we were able to install both needed parts we reassembled and tested unit and found the dishwasher now fully functioning as designed and no longer making any weird noises or going into flood mode on its own. Call complete

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Austin, TX 78734

Brandon

Job Details: 06/18/2021

"Arrived on site for customer complaint of gas pressure to low and not adjusting, found plunger in regulator was reversed, I switched around plunger and adjusted all burner valves, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Georgetown, TX 78628

Cliff

Job Details: 06/18/2021

Arrived on site to diagnose a washer that is making unusual noise. Found nut for cam loose causing noise. Tightened nut properly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Georgetown, TX 78628

Cliff

Job Details: 06/18/2021

Arrived on site to replace previously ordered parts for refrigerator. Replaced pantry control and repaired wiring. All is working properly at this time and no leaks were found at time of service. Damage to failed control and wiring cause by water filling control compartment. Water came from leak in home caused by broken pipe.

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Luling, TX 78648

Noah D

Job Details: 06/18/2021

"Arrived on site to inspect unit for not spinning correctly, upon inspection found the gear case leaking oil and causing issues. Replaced gearcase and cam. Tested unit with no issues. Complete"

We serviced a

KITCHENAID VENTHOOD

Model KVUB606DSS3

Near New Braunfels, TX 78132

Andrew

Job Details: 06/18/2021

"Arrived on site to test unit for lights not working. Found left side light was not connected properly. Secured connection, tested unit, unit works good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near New Braunfels, TX 78130

Andrew

Job Details: 06/18/2021

"Arrived on site to install ice maker and harness from previous diagnosis. Installed parts tested unit, unit works good. Failed to order shutoff arm. Needing shut off arm. Left ice maker disconnected. Office to reschedule.; ordrng 1 W11182354 (SHUTOFF ARM)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Hewitt, TX 76643

Jonathan M

Job Details: 06/18/2021

Arrived onsite for a washing machine that is going off balance. Inspected unit and work area. The customer advised that most of her loads go off balance and she was unsure if the basket was secured to the tub. I checked her unit and everything seem to be in place. I ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an unbalanced low detection cycle and the unit ran as designed without stopping. Ran the unit through an auto test and the unit ran as designed. I asked the customer about her loading tapes and she did advise that she is running mixed loads as well as running fall loads filling to the top of the basket. I did advise her that she may be overloading and I went over load types. Gave the customer some pertinent information over the user guide and the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Belton, TX 76513

Tyler

Job Details: 06/18/2021

(Cs) Arrived on site for dishwasher spray arm falling off. Upon arrival confirmed loose connection between spray arm and the upper rack. Replaced the spray arm and tested the unit. Also verified with customer units heat function has returned once they started applying rinse aid to each wash. Ran diagnostics found no error codes and unit had no leaks. Everything works as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78749

Jacob

Job Details: 06/18/2021

"Arrived onsite for unit making a noise and controls seem to be not acting correctly when choosing a option to wash. Looked at the unit underneath and found that the belt was worn down. Replaced belt and went ahead and replaced the control. Tested unit. Still getting a noise from the unit when spinning. Tried to remove the agitator, couldn?t remove and did not have a spare to replace. Customer did not want anything broken till our return. Ordered all parts. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W11089264 (filter) and 1 W11219115 (OUTER TUB) and 1 WP8533928 (screw) and 7 WP8533953 (screw)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHB00

Near Kyle, TX 78640

Kevin

Job Details: 06/18/2021

"Arrived on site and rebuilt ice maker and dispenser assembly and it is now dispensing ice, job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, TX 78633

Lou

Job Details: 06/18/2021

"Arrived on site to inspect microwave/oven wall unit not operating properly. Upon further inspection, I placed the unit in diagnostics and checked error codes and found none. Checked info and found the model number was not correct. Corrected the model number and cycled power to the unit. Retested the unit and it is operating as designed. Recommended that the customer connect the unit to WiFi to receive any updates put out by the manufacturer. Contacted techline and spoke to Bruce to advise of the issue. Bruce advised that since the model number was corrected, the unit should operate as designed. Provided SR#7731037251. Customer was having a difficult time Whirlpool app to download on their phone. I left a brochure with the WiFi connect team number and recommended the customer contact them for any questions or assistance with the WiFi. Job completed"

We serviced a

GE DISHWASHER

Model GSD5560G00SS

Near Taylor, TX 76574

Lou

Job Details: 06/18/2021

"Arrived on site to inspect dishwasher leaking from underneath. Upon further inspection, the customer advised that water leaked from the front left area and traveled along the front of the unit. I removed the toeplate and tested the unit 4 times and could not duplicate the leak. Inspected the door gasket and it is good. Inspected around the motor and other components and did not find a leak. I advised the customer of my findings...none. Recommended that the customer take a photo of the leak if it occurred again. No water leaks observed during service, job completed."

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GL0

Near Lakeway, TX 78738

Brandon

Job Details: 06/18/2021

"Arrived on site to replace damaged tub and link kit, after replacing all parts and reassembled, unit tested good with no leaks."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Manchaca, TX 78652

Kevin

Job Details: 06/18/2021

"Arrived on site and inspected dryer and found airflow is good vent exit on the home is immediately to the left on the exterior wall and hot air is exiting it properly. found power cord is not pushed all the way into the outlet, it may be losing connection intermittently. Dryer is operating normally

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Manchaca, TX 78652

Kevin

Job Details: 06/18/2021

"Arrived on site and Inspected Washer And Found it will not agitate or spin, Motor is not moving and capacitor is not sending enough power. Capacitor will need to be replaced will also bring motor to have on hand if needed.. ; ordrng 1 W11395618 (Capacitor) and 1 W10832724 (Motor)"

We serviced a

WHIRLPOOL DRYER

Model NED5800HW1

Near Austin, TX 78727

Justin

Job Details: 06/18/2021

"(Tw) On-site to install previously diagnosed parts. Replaced control, tested, unit was still not turning on. At wall, received 240 L1&L2, 120 on both sides to ground. Received proper voltage at terminal block. At control L1 to ground was getting 30vac. Unplugged the UI and the control turned on. Found that UI was causing the control to short out. Replaced UI, unit now is powering on and functioning as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near West, TX 76691

Jonathan M

Job Details: 06/18/2021

"Arrived onsite for a washing machine that?s is not working properly. Inspected unit and work area. The customer said she found out her problem and that her drain hose she had was kinked, or letting the water out when draining. She advised that she hast to pull the washer out from her wall in order to get it to run properly. But it will run properly. She asked if I could shorten the hose on her drain hose which is not a standard hose and I advised that I could but it would still kink due to the type of rubber hose and that she really needed a proper drain pipe at the wall. She asked me to fix that for her but I advised she would need a plumber for that.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM02

Near Austin, TX 78736

Luis

Job Details: 06/18/2021

"Arrived on site for no ice. Found frozen fill tube defrosted fill tube tested icemaker fill weak to no water fill,access water source disconnected line to refrigerator found no water from source customer will need a plumber to replace shut off valve at house wall"

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Austin, TX 78757

Justin

Job Details: 06/18/2021

"(Tw) On-site for washer control panel not working. Upon arrival the customer stated the real issue was she would have to press the touch panel sometimes 2-3 times before working. Entered diagnostics, found F2E1 stuck key. C/S sometime she has issues pressing buttons on UI. Ran diagnostics cycle, unit functioning as designed. Informed customer about sensitivity of touch pads. Sometimes it can take a couple tries to work. Cold or dry hands can cause UI not to sense touch. Call complete."

We serviced a

MAYTAG WASHER

Model MVW6230HC1

Near Lockhart, TX 78644

Noah D

Job Details: 06/18/2021

"Arrived on site to inspect unit for not starting, upon inspection found the unit was unresponsive. The control board was fried due to voltage issues, ordering control. Office to reschedule ; ordrng 1 W11479877 (CONTROL )"

We serviced a

GE REFRIGERATOR

Model DSHS6VGBBCSS

Near Leander, TX 78641

Cliff

Job Details: 06/18/2021

Arrived on site to diagnose a refrigerator that is not producing ice. Found failed filter manifold and replaced it. All is working properly at this time and no leaks were found after service was performed.

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS5

Near Killeen, TX 76542

Tyler

Job Details: 06/18/2021

Arrived on site for refrigerator leaking water from freezer and ice maker not working per customer. Upon arrival I was able to confirm leak was coming rom FC drain line clog. Also found that ice maker motor is in a perpetual state of harvest and never allowing unit to call for water or turn harvest cycle off.; ordrng 1 W10882923 (Ice maker)

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78752

Scott

Job Details: 06/18/2021

"Arrived on site , replaced control panel . All checked normal with rest of unit . Job complete"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near Georgetown, TX 78628

Jonathan S

Job Details: 06/18/2021

"Arrived on site for refrigerator freezer light out. Inspected unit and work area. Gained access to FC and found failed freezer LED module. Installed new LED module and tested operation. Tightened FC door handle. Performed diagnostics mode and found defrost cycle on ADC. Spoke with customer on differences between basic and ADC and left option to customer to change to basic defrost.tested good, no water leaks detected."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB0

Near Manor, TX 78653

Matthew

Job Details: 06/18/2021

Arrived onsite for range misalignment. Upon inspection found storage drawer misalignment on rails. Made adjustment and secured drawer. Tested unit and unit is functioning properly. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS48QDX05

Near Austin, TX 78734

Brandon

Job Details: 06/18/2021

"Arrived on site for customer complaint of unit not cooling, found weak frost pattern on evaporator, needs sealed system components replaced. Ordering compressor, evaporator, filter drier, and coupler. ; ordrng 1 4388575 (Evaporator) and 1 W10309995 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W10913906 (Coupler) and 1 Cnote (Office to reschedule) and 1 Cnote (SS tech/2-3 hour job)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS02

Near Luling, TX 78648

Noah D

Job Details: 06/18/2021

"Arrived on site to inspect unit for low ice production, upon inspection confirmed the unit was running slow, checked thermistors and found the freezer thermistor was out of range, ordering thermistor. Office to reschedule ; ordrng 1 W10280385 (thermistor)"

We serviced a

GE DISHWASHER

Model GDT605PSM0SS

Near Austin, TX 78734

Robert

Job Details: 06/18/2021

Arrived on job to replace previously diagnosed part. After replacement test operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Buda, TX 78610

Kevin

Job Details: 06/18/2021

"Arrived on site and found refrigerator is from an RV. It has been removed from RV and set up in Crestview RV workshop. evaporator motor is not running, evap frost pattern looks good. Sent videos to KB/office. Office will collect for repair. Sent another video of new fan motor running to KB/office after repair, job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHB02

Near Manor, TX 78653

Matthew

Job Details: 06/18/2021

Arrived onsite for refrigerator freezer door not opening and closing properly. Upon inspection found failing slides. Replaced slides and tested. Door is functioning properly. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53520CS7

Near Manor, TX 78653

Matthew

Job Details: 06/18/2021

Arrived onsite for microwave not turning on. Upon inspection found failed thermal fuse. Replaced fuse and tested unit. Switch are functioning and unit is heating. Job complete

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Manchaca, TX 78652

Kevin

Job Details: 06/18/2021

"Arrived on site and replaced actuator diagnosed on previous visit, after replacement washer is operating properly, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE510S0HS1

Near Austin, TX 78721

Matthew

Job Details: 06/18/2021

Arrived onsite for range oven door not closing. Upon inspection found failed hinges. Used hinge kit to replace passive and active hinges. Tested unit and unit is functioning properly. Job complete

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Manchaca, TX 78652

Kevin

Job Details: 06/18/2021

"Arrived on site and inspected dryer and found plastic front drum bearing is loose and making a thumping noise. Reset it and dryer is now quiet and operating properly, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Austin, TX 78739

Leonardo

Job Details: 06/18/2021

Arrived on site to test unit for not starting. Found bad switch and latch. Replaced switch test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Georgetown, TX 78628

Cliff

Job Details: 06/18/2021

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Salado, TX 76571

Lou

Job Details: 06/17/2021

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the unit began to spin, it began to make a loud grinding noise. Tilted the unit back and found a large amount of gearcase oil on the rotor, all side panels and drain pump (photos) I removed and replaced the gearcase, clutch & slider and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model WRF736SDAM12

Near Round Rock, TX 78681

David S

Job Details: 06/17/2021

Onsite to install previously diagnosed parts. Replaced fill tube and fascia heater. Fill tube was frozen onsite. Made sure fill tube was clear before reassembling unit. Unit functioning as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Spicewood, TX 78669

Luis

Job Details: 06/17/2021

Arrived on site for cooling complaint. Found small trace of oil on fresh food evaporator,replaced fresh food evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Austin, TX 78753

Jimmy J.

Job Details: 06/17/2021

Arrived on site to install previously diagnosed parts. Washer would not allow me to place it in diagnostics. Getting 120 at control but not powering up. Getting solid green light on control. Console would not turn on either. Ordering console and control to return and install then also Install previously diagnosed parts. Leaving spin tube and gear case with Luis in maintenance shop on top of washer. ; ordrng 1 W11170317 (Main Control) and 1 W10888103 (Console)

We serviced a

MAYTAG DISHWASHER

Model MDB7959SHZ0

Near Austin, TX 78754

Scott

Job Details: 06/17/2021

Arrived on site for upper rack issues . Found right rack adjuster broken on stabilizer. Replaced adjuster . All checked normal with unit . No water leaks detected at time of service. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WUW55X24HS01

Near Austin, TX 78735

Luis

Job Details: 06/17/2021

"Arrived on site. Per previous diagnosis replaced main control and both upper and lower thermistors,powered unit on unit started cooling down."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF510PAYSA

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 06/17/2021

"Arrived n site for dishwasher key pad no working. Per diagnostics mode and found key pad working but LED light is out on cycle options. Found control at fault. Removed failed control and installed new. Performed diagnostics mode and found all lights working. Monitored test operation. All tested good, no water leaks detected."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2322MBKA

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 06/17/2021

"Arrived on site for refrigerator ice maker not producing ice and abnormal noise coming from ice maker. Inspected unit and work area. Found ice maker cycling, continues to cycle and not sending voltage to inlet valve for water. Removed failed ice maker and installed new. Monitored ice maker operation. Found working as designed. Job completed."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Kyle, TX 78640

Leonardo

Job Details: 06/17/2021

Arrived on site to replace control board and console. Replaced board and tried to replace console and found console missing the electronics. Will re order office to reschedule. ; ordrng 1 W11414079 (Housing ui) and 1 W11413965 (Console assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Austin, TX 78756

Jacob

Job Details: 06/17/2021

Arrived onsite for lights out in the freezer and refrigerator. Looked at the unit found that light in freezer was bad. Replaced led light. Lights came back on. No issues at this time. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model GJC3634HB1

Near Highland Haven, TX 78654

Cliff

Job Details: 06/17/2021

"Arrived on site to diagnose a cooktop that has broken top. Found glass top cracked, but no failures to burners to indicate heat fracture. Fracture is caused by impact at front edge of glass and is not normal wear and tear. Office to inform AHS of findings.; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Wimberley, TX 78676

Andrew

Job Details: 06/17/2021

Arrived on site to test unit for no ice production. Found a rip in door harness shield pried at rip and found harness wires shredded. Needing new door to fix issue in SS. Needing parts autho. Office to reschedule. ; ordrng 1 LW11091610 (dor-fip)

We serviced a

KITCHENAID ICE MACHINE

Model KUID308ESS2

Near Austin, TX 78730

David Z

Job Details: 06/17/2021

Arrived on site to diagnose standalone icemaker not making ice. When unit is powered on the on/off button just blinks. Found that blinking on button is error for bin thermistor failure. Replaced bin thermistor. Ran unit with new thermistor and found unit starting producing as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Austin, TX 78759

David Z

Job Details: 06/17/2021

Arrived on site to install previously diagnosed parts to resolve frozen over evap. Replaced evaporator cover and cleared all debris. Advised customer on how to remove shelves for cleaning. All is now working as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model MEDX655DW0

Near Cedar Park, TX 78613

Kayman

Job Details: 06/17/2021

Arrived onsite for dryer making loud noise while spinning. Upon inspection I found the unit would squeal and screech consistent with a failed roller. I dis assembled the unit and confirmed one of the rollers was stuck and would barely spin. The unit is working as designed at this time and no more abnormal noises. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS0

Near New Braunfels, TX 78132

Leonardo

Job Details: 06/17/2021

Arrived on site to replaced front burner heads and burner caps. Replaced all parts test unit and unit test good job complete.

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Austin, TX 78733

Justin

Job Details: 06/17/2021

"Arrived on site to install previously diagnosed parts. I installed the pump, trap, and sensor. I then ran a test cycle and found it running through/draining as designed. No leaks observed at the time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FLDM00

Near Burnet, TX 78611

Cliff

Job Details: 06/17/2021

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker turned off at switch in ice bucket area. Turned icemaker on and no failures were found. All is working properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Austin, TX 78731

David Z

Job Details: 06/17/2021

"Arrived on site to diagnose refrigerator that is not cooling in either compartment. Checked evaporator and found no frost pattern at all, and compressor is running. Filled out sealed system checklist. Checked compressor and found it scalding hot.Unit does need sealed system repair to resolve. Attached pics to SD. ; ordrng 1 Autho (Autho)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Briarcliff, TX 78669

Brandon

Job Details: 06/17/2021

"Arrived on site for customer complaint of light not working and oven cooling fan staying on. Found failed UI console, and failed appliance managers. Ordering parts. ; ordrng 1 Cnote (Office to reschedule) and 1 W11297709 (Console) and 1 W11261167 (Control) and 1 W11261169 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM05

Near Cedar Creek, TX 78612

Matthew

Job Details: 06/17/2021

Arrived onsite to replace previously diagnosed parts. Replaced ice maker wire harness. Tested unit and unit is functioning properly. No leaks present at this time. Job complete