Service History 643

Near Buda, TX 78610
Richard
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found that the freezer Evaporator is frozen solid. Causing the ice maker issue. Advised customer to unplug refrigerator and let it defrost. . ; ordrng 1 W11032800 (motor-evap) and 1 WP12729128 (heater)"
Near Austin, TX 78745
Richard
Job Details: 01/30/2020
WASHER MAYTAG MVWC565FW2 Arrived onsite for the washer not working properly. Ran diagnostics and found error code for long fill no fill. Upon inspection found that the water had been turned off. Turn water on and water valve is working good. Also found that the wall outlet prongs are really loose causing the washer plug to fall out during the spin cycle. Advise customer to change the outlet. All functions worked good and no leaks detected. Complete
Near Kingsland, TX 78639
Jonathan
Job Details: 01/30/2020
MICROWAVE KITCHENAID KOCE500EBS07 "Arrived on site for oven making intermittent noise. Customer had noise on video, and noises seemed to be the convection fan, as unit heated up due to thermal expansion the fan would cause a rattling sound. Replaced fan, ran a convection cycle to test fan, no sound heard, Watched fan and saw no sign of rattling with the fan. Tested all other operations all test good."
Near Marble Falls, TX 78654
Jonathan
Job Details: 01/30/2020
DRYER WHIRLPOOL MED5630HW0 Arrived on to install previous diagnosed parts. Removed motor assembly and installed new. Powered unit and tested. Found same failure occurring. Tested voltage at terminal block and found 240 volts. Powered unit on and started cycle. Tested voltage at terminal block with unit drawing amperage and found from neutral to L1 was getting 200 volts and at L2 to neutral was getting 36 volts. Called tech support and spoke with Adrian. He stated customer will need to contact electrician. (SR# 7726998609).
Near Andice, TX 78628
Al
Job Details: 01/30/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived to inspect freezer drawer issues.The slide in shelf wasn’t inside the unit.I removed the door, and installed the rolling shelf.Customer satisfied.Job complete.All water lines were dry at the time of service."
Near Austin, TX 78731
David
Job Details: 01/30/2020
MICROWAVE KITCHENAID KBMS1454SSS0 "Arrived on site to diagnose microwave with loud noise coming from turntable. Diagnosed noise and found turntable motor making excessively loud noise and needs to be replaced.
Near Austin, TX 78746
Luis
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Arrived on site for cooling issue. Diagnosed defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Georgetown, TX 78626
James
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB01 Arrived on site and tested operation. Found water turned off to unit. Turned on water and tested. Unit tests good. Job complete
Near Georgetown, TX 78628
James
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site and installed new fresh food fan assembly. Found when opening freezer fan motor box that the rear bearing is laying in the box and would not snap into place. I will need to return with fan and install ui on return service; ordrng 1 W11109595 (motor-evap FC)
Near Manor, TX 78653
Andy
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRF535SWHB01 Arrived on site for refrigerator making loud noise. Tested and inspected unit and found rattling condenser coil. Made adjustments and tested unit. All operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Al
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRS975SIDM00 "Arrived to inspect condensation in refrigerator.Noticed the unit refrigerator temperature was set at 33 degrees instead of recommended 37 degrees, which was creating frost and condensation to build up.I adjusted the temperature and informed the customer the temperature issues will take approximately 24 hours to adjust.All water lines were dry at the time of service.Customer satisfied.Job complete"
Near Austin, TX 78731
Paul
Job Details: 01/30/2020
WASHER MAYTAG MVWB835DW1 Arrived onsite for a washer that won’t advance after it fills in the rinse cycle in a bedding or deep water wash cycle. I tried getting the unit in a diagnostics cycle and it would not respond. I did a power reset and had the same results. I checked the suspension and found it good. I explained to the customer that I could not find any error codes because I can’t get in the diagnostics cycle and this means the main control needs to be replaced. I checked under the machine to make sure the rotor hadn’t been rubbing the floor and it hadn’t.
Near Austin, TX 78737
Richard
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived onsite for the refrigerator has ice build up on freezer shelves. Upon inspection found no ice build up. Ran a test cycle on ice maker and no leaks. Freezer door is sealing good and dispenser door is closing properly. Found no issues at this time complete
Near Georgetown, TX 78628
James
Job Details: 01/30/2020
REFRIGERATOR JENN-AIR JS42NXFXDW10 Arrived on site and tested operation. Found deli damper not opening and closing. Inspected connector and found connector coming out of line full of foam and the damper cannot plug into it. Instructed customer of findings
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/30/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for customer complaint of unit not spinning out towels, found error codes F3e2 f8e1 F0e3 f2e1 in diagnostic mode, I cleared error codes and ran diagnostic checks, unit tested good and passed all tests. I ran calibration cycle, unit tested good. Instructed customer to make sure loads were not getting out of balance. Being he tub is so big on this model, customer needs to fill unit 50-75% full."
Near Austin, TX 78723
Scott
Job Details: 01/30/2020
DRYER WHIRLPOOL CED9160GW1 "Arrived on site for unit not starting and all of display is lit up . Changed main control . Unit sill not changing display . Ordering UI control , switch membrane . No lint build up at time of service . Please call to set return .; ordrng 1 W10133282 (harns-wire) and 1 W10135255 (switch) and 1 W10166307 (harns-wire) and 1 W11083806 (UI CONTROL)"
Near Austin, TX 78754
Wesley
Job Details: 01/30/2020
DISHWASHER WHIRLPOOL DU935QWDB1 Arrived on site and found unit is 23 years old. Unit is obstructed and will not drain and used water pressure to clear drain hose. Simple repair performed.
Near Austin, TX 78745
Richard
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived onsite for the refrigerator Icemaker leaking. Installed new icemaker ordered by previous technician and adjusted fill tube and ice maker tested good no leaks. Did not need any other parts.
Near Austin, TX 78731
Paul
Job Details: 01/30/2020
OVEN KITCHENAID KEBS109BSS01 Arrived onsite for a oven that is completely dead. I found the thermal fuse open. I replaced the thermal fuse and tested the oven. The unit is working as designed. I did explain to the customer about shaping the door gasket to keep it in good condition and sealing properly. Call complete.
Near Round Mountain, TX 78663
Brandon
Job Details: 01/30/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 "Arrived on site for customer complaint of unit not washing dishes properly, found faulty sump assembly, we had the wrong model and serial on file, ordering sump assembly.ordrng 1 W11162733 (SUMP ASSEMBLY )"
Near Temple, TX 76502
Al
Job Details: 01/30/2020
RANGE WHIRLPOOL WFE505W0HB1 Arrived to install previously ordered part.Removed and replaced the harness.Reassembled and unit tested as designed.Job complete
Near Buda, TX 78610
Kevin
Job Details: 01/30/2020
WASHER WHIRLPOOL WTW8000DW2 "Arrived on site and inspected washer and found it is bottoming out because there is a plastic drain pan underneath it. Drain pan has already been damaged beyond repair and will need to be replaced. Raised up washer to add more clearance using feet adjustment so it does not damage another drain pan.
Near Round Mountain, TX 78663
Brandon
Job Details: 01/30/2020
ICE MACHINE KITCHENAID KUID308ESS2 "Arrived on site to replace tube ordered by previous tech, after replacing, unit tested good."
Near Austin, TX 78731
David
Job Details: 01/30/2020
RANGE WHIRLPOOL WOS31ES7JS Arrived on site to diagnose issue with control panel being unseated. Examined unit and found that one corner of the trim ring had become unclipped on install. I was able to reseat it without damaging the unit and did not need a new UI. Unit now looks and functions as designed. Call complete.
Near Georgetown, TX 78628
Al
Job Details: 01/30/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived to inspect washer leaking into unit when unit is off.Confirmed the complaint and removed and replaced the housing.Reassembled, calibrated and tested the unit and unit tested as designed.All water lines were dry at the time of service.Zip tied the drain hose.Job complete"
Near Georgetown, TX 78628
Al
Job Details: 01/30/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived to inspect washer leaking into unit when unit is off.Confirmed the complaint and removed and replaced the housing.Reassembled, calibrated and tested the unit and unit tested as designed.All water lines were dry at the time of service.Zip tied the drain hose.Job complete"
Near Belton, TX 76513
Jonathan
Job Details: 01/30/2020
REFRIGERATOR THERMADOR KBUDT4850A02 "Arrived on site for refrigerator with no call. Inspected unit and work area. Customer had unplug the refrigerator for the past few days. Customer turned unit on and found no frost pattern on the evaporator coil‘s. Checked high and low pressures on the compressor and dryer due to prior service. Customer stated that the last technician had mentioned that they had a leak and he had put in something into the sealed system to seal off the leak. Pressures say at 45psi on the high side and 40 psi on the low side. Explained to the customer about what would need to be done (replacing the compressor, evaporator, dye dryer,and service taps
Near Austin, TX 78723
Scott
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Arrived on site for IM flooding freezer section .found feeder tube not there . Replaced tube with truck stock . Ran harvest test . All checked normal . No water leaks detected at time of service . Job complete Did remove ice build up at freezer floor .
Near Kyle, TX 78640
Brandon
Job Details: 01/30/2020
RANGE WHIRLPOOL WFG540H0ES1 "Arrived on site for customer complaint of unit not heating properly, found bake ignitor would need replacing
Near Round Rock, TX 78665
Cliff
Job Details: 01/30/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found fresh food evaporator not defrosting due to miscommunication between controls and thermistor. User interface, main control, and fresh food evaporator thermistor will all need to be replaced to complete repairs. Homeowner will follow unit 24 hours prior to service..; ordrng 1 W11172798 (CONTROL) and 1 W11340158 (UI)"
Near Austin, TX 78746
Kevin
Job Details: 01/30/2020
FREEZER FRIGIDAIRE FFFH20F2QWC "Arrived on site and found freezer has started cooling again since service call was created. It originally has stopped cooling but the interior lights were still on. This was likely due to a failing defrost controller that is intermittent. Recommend a new one to correct the issue.defrost control
Near Austin, TX 78726
Luis
Job Details: 01/30/2020
REFRIGERATOR KITCHENAID KSC24C8EYY01 "Arrived on site for no cool. Unit completely warm in both sections,removed fresh food cover,found small trace of dye on insulation in cabinet,touched cap tube and can hear crack in line. Called tech support
Near Austin, TX 78741
Richard
Job Details: 01/30/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for the washer not turning on. During testing could not turn washer on. Console was not responding. Also found that the door latch was not allowing the door to stay shut. Ordering main control and console. Office to reschedule. This is a stacked unit but maintenance stated that they will have the washer accessible. ; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)
Near Austin, TX 78726
Lou
Job Details: 01/30/2020
RANGE WHIRLPOOL WFG525S0JZ0 "arrived on site to inspect range door handle. Upon further inspection, I found the door handle trim broken. When I went to replace the trim piece, I found that the part prescreened was the handle. When looking up the parts breakdown, the handle and trim are an assembly, assuming, as they have the same part number. I contacted the office SR and was advised to reorder the part and a CNOTE-INSPECT PART. I advised the customer of the issue and that the office would schedule return service when the part arrives. The door outer glass was left on the cooktop and both side trims and the handle screw were left inside the unit. ; ordrng 1 CNOTE (INSPECT PART FOR HANDLE/TRIM ) and 1 W11242950 (HANDLE/TRIM)"
Near Woodway, TX 76712
Jonathan
Job Details: 01/30/2020
WASHER MAYTAG MVWB865GW0 "Arrived onsite for washer with plastic pieces broken into the unit. Inspected unit and work area. Customer showed me the spaced where there are 3 pieces missing from the basket inner ring (see photos). She said they were found in her washer after running through several loads after the prior repair and assumed it was from the last job. I called Techline and spoke to Scott SR# 7727016528. I advised her that in order to do this repair, we would need another agitator to replace the current. Ordering agitator and will be back on; ordrng 1 W11161960 (agitator)"
Near Killeen, TX 76549
Jonathan
Job Details: 01/30/2020
OVEN WHIRLPOOL WGE745C0FS01 Arrived on site for range with broken handle. Inspected unit and work area. Found glassdoor plastic piece hold onto the handle broken. See pictures. Ordering glass door and will return .; ordrng 1 W10677228 (glass-door)
Near Kyle, TX 78640
Brandon
Job Details: 01/29/2020
UNKNOWN ADMIRAL HUGGING
Near Round Rock, TX 78664
Andy
Job Details: 01/29/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave sparking and fire when using with metal rack. Tested and inspected unit and found failed supports and rack. Removed failed supports and replaced with new. Ordering new rack. Also instructed customer on use and care and practice for best performance and on rack use. And to keep close eye on unit to be safe. Rack ship to customer.; ordrng 1 W10803366 (rack DTC)
Near Georgetown, TX 78628
Paul
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for the refrigerator that is making a noise. I found the evaporator cover vibrating because the clips are not tight and the gaskets are not staying on correctly. The evaporator cover clips and evaporator cover gaskets need to be replaced. Call complete.
Near Round Rock, TX 78664
Andy
Job Details: 01/29/2020
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site for oven door coming apart. Inspected unit and found outer door coming apart. Ordering needed part. Office to schedule return trip for customer availability. ; ordrng 1 W11178521 (nameplate) and 1 W11219379 (glass-door)
Near Austin, TX 78701
Jacob
Job Details: 01/29/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for unit having a dent and scratch marks. Saw that top had a dent and scratches. Replaced top to unit. No leaks at this time. Job complete
Near Georgetown, TX 78626
Paul
Job Details: 01/29/2020
DRYER WHIRLPOOL WED87HEDW1 Arrived onsite for a dryer with noisy operation. Ms stated it’s making a loud buzzing sound. I found the control making most of the rattling noise. I secured the control. I set the leveling feet on the unit and got the unit level. The unit is working as designed. Call complete.
Near Austin, TX 78730
David
Job Details: 01/29/2020
OVEN WHIRLPOOL WOD93EC0AS03
Near Pflugerville, TX 78660
Wesley
Job Details: 01/29/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite and was advised of noise concerns like rattling. Will need 2nd man to uninstall due to low installation. Advised customer on procedure. Returning with blower. Office to reschedule at same time as cooktop gas leak repair. ; ordrng 1 BLOWER (MODEL UNCLEAR)
Near Seguin, TX 78155
Robert
Job Details: 01/29/2020
REFRIGERATOR AMANA ART104TFDB00 "Arrived on job for complaints of not cooling. Found temperature in both freezer and refrigerator at 70 degrees, Amp reading 0.25, took pictures of evaporator with no frost fan working, compressor running, sealed system technician required. Office to reschedule. ; ordrng 1 TJ90SF8404 (TUBE) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
Near Austin, TX 78758
David
Job Details: 01/29/2020
WASHER WHIRLPOOL WFW560CHW0
Near Georgetown, TX 78628
Lou
Job Details: 01/29/2020
VENTHOOD KITCHENAID KHVU761RSS1 "arrived on site to inspect venthood lights. Upon further inspection, I turned the lights on and after approximately 2-3 mins, they turned off on their own while the switch was in the on position. After approximately 2 mins, they came back on. I contacted Techline and spoke to David and advised of my findings and he recommended replacing the switch, but didn’t have anything on file of this issue occurring. Provided File #7727004498. I advised the customer of the recommendations ; ordrng 1 CNOTE (LSO) and 1 W10252121 (switch)"
Near Austin, TX 78701
Jacob
Job Details: 01/29/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite to replace dryer top. Could not use part. Wrong part packaged. Ordered new part. Office to reschedule. ; ordrng 1 wpw10208383 (top)
Near Austin, TX 78701
Jacob
Job Details: 01/29/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite for unit making noises. Tested unit. Found that rattling shaking noise was coming from vent hose, due to vent hose not being secured. Unit is working as designed. No issues at this time. Job complete"
Near Austin, TX 78701
Jacob
Job Details: 01/29/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for damage to top and control panel. replaced top and control panel to unit. Tested unit. Unit test good. Job complete
Near Austin, TX 78701
Jacob
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for handles to unit being scratched. Saw scratches to handles. Replaced handles. Tested unit. Unit test good. Job complete
Near Austin, TX 78701
Jacob
Job Details: 01/29/2020
RANGE WHIRLPOOL WEG515S0FS2 Arrived onsite for customer saying control panel was miss aligned. Saw the miss aligned panel. When ahead and re-aligned. Tested unit. Unit test good. Job complete
Near Austin, TX 78746
Kevin
Job Details: 01/29/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site and found microwave is not heating. replaced Magnetron , capacitor and diode and heating function has returned. Job complete"
Near Austin, TX 78746
Kevin
Job Details: 01/29/2020
WASHER MAYTAG MVWB835DC5 "Arrived on site and set washer into a diagnostic cycle and found error code for unbalanced load, ran spin tests 10,11,12 and agitation tests 13, 14 and no excessive noise. Ran test 51 and no excessive noise, could not duplicate customer experience, discussed correct loading procedure, no leaks detected at time of service, job complete."
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/29/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived to inspect washer with no chime, replaced console and still did not chime, installed speaker and tested good"
Near Round Rock, TX 78664
Andy
Job Details: 01/29/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for convection fan not coming on. Tested and inspected unit and found fan cover pushing against fan not allowing it to move. Attempted to make adjustments to fan cover with little improvement. Will need to replace fan cover. Ordering needed part. Office to schedule return trip as cover is expart. No gas leaks present at time of service.; ordrng 1 WPW10134124 (cover-fan)
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/29/2020
DRYER MAYTAG MED5630HW1 "Arrived on site to replace parts ordered by previous tech, found part ordered was not the correct part. Ordering White console. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11384511 (CONSOLE)"
Near Smithville, TX 78957
Cliff
Job Details: 01/29/2020
WASHER WHIRLPOOL LSR8300EQ1 Arrived on site to diagnose a washing machine that is not cycling. Found lid switch failed in unit.
Near Austin, TX 78703
Leonardo
Job Details: 01/29/2020
DISHWASHER IKEA IUD9500WX3 Arrived on site to test unit for unit not having power. Test unit and found no power to unit. Found light switch turned off to unit. Turned switch on and unit getting power job complete.
Near Georgetown, TX 78633
Paul
Job Details: 01/29/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for a range with the convection fan not working. Mr stated the fan has never worked. I found no voltage out of the control to the convection fan. The control needs to be replaced. Ordering W11258611 CNTRL-ELEC.; ordrng 1 W11258611 (CNTRL-ELEC)
Near Austin, TX 78734
Luis
Job Details: 01/29/2020
REFRIGERATOR MAYTAG MSD2756GEB Arrived on site for tripping breaker issue. Checked unit ohmed compressor windings,found compressor windings reading high,installed recall kit for starter,powered unit on compressor making odd noise diagnosed possible compressor failure causing breaker to trip. Compressor running and cooling after installing kit.AUTHO R22553; used 1 W10247581 (OVERLOAD KIT) from stock"
Near Georgetown, TX 78633
Paul
Job Details: 01/29/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for a dishwasher that’s not drying. I found the rinse aid dispenser empty. I checked stored error codes and found none. I ran auto diagnostics and the unit completed the cycle and worked as designed. I explained to the customer that it takes about 90 cycles with rinse aid to cure the tub and racks. I went over use and care with the customer. Call complete.
Near Leander, TX 78641
Lou
Job Details: 01/29/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "arrived on site to install previously diagnosed and ordered parts. Due to the diffuser/air baffle being noisy, I removed and replaced the baffle and tested. Unit is operating as designed and quiet. No water leaks observed during service, job completed."
Near Bastrop, TX 78602
Cliff
Job Details: 01/29/2020
RANGE JENN-AIR JLRP430WP01 "Arrived on site to diagnose an oven that is giving fan speed error code. Found main control, power supply, and blower misregistering. All three parts will need to be replaced to complete repairs..; ordrng 1 WPW10145531 (cntrl-elec)"
Near Pflugerville, TX 78660
David
Job Details: 01/29/2020
REFRIGERATOR GE GTS21KCXABB "Arrived on site to diagnose a refrigerator that is freezing food in the RC section by the ducting. Customer has tried adjusting the temp selector but hasn’t made much Of a difference. B
Near Driftwood, TX 78619
Brandon
Job Details: 01/29/2020
REFRIGERATOR LG LFX25976ST "Arrived on site for customer complaint of unit not cooling, called techline, found faulty control board, I replaced control, unit tested good.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/29/2020
DRYER SAMSUNG DV45H7000EW/A2 "Arrived on site for dryer not heating. Performed diagnostics and tested voltage to unit and found 240 volts. Disassembled unit and found major lint buildup. Tested fuses and element and found failed element. Removed lint buildup with shop vac. Removed failed element assembly and installed new. Assembled unit and tested operation. All tested good.
Near Seguin, TX 78155
Robert
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for refrigerator not cooling properly. Ran diagnostics and and found no issues. Customer to replace wall outlet.
Near Temple, TX 76502
Jonathan
Job Details: 01/29/2020
DRYER WHIRLPOOL MED5630HW0 Arrived on site for dryer that was making a squeaking noise. Inspected unit and work area. Tested unit on a regular cycle and found a rattling noise towards the bottom of the dryer that would go away if you pushed up on the unit. Customer stated that after 15 or 20 minutes it would go away but it would come back intermittently. Removed front panel and found blower wheel cover and a bracket touching the front panel. Added sound pads in all areas where there might be some cavity vibration and tested unit. Unit ran smoothly with little sound. Customer is happy and call complete.
Near Lampasas, TX 76550
Al
Job Details: 01/29/2020
WASHER MAYTAG MVWB855DC3 Arrived to inspect washer noises.Customer showed me a video of the unit hoses making a clicking noise during filling cycle.I ran a small load of towel and heard the noises when the valves switched from hot to cold to warm.I disassembled the unit to show customer the internal components of the unit.Advised the sounds were normal sounds.Called Whirlpool Tech line and spoke with JOELExplained the customers complaint SR#7726996801.All water lines were dry at the end of service.Job complete
Near Austin, TX 78737
Kevin
Job Details: 01/29/2020
WASHER WHIRLPOOL WFW75HEFW "Arrived on site and replaced all parts diagnosed on previous visit, after replacement ran a diagnostic cycle and it completed properly. No water leaks detected at time of service, job complete"
Near Lampasas, TX 76550
Al
Job Details: 01/29/2020
WASHER MAYTAG MVWB835DC3 Arrived to inspect washer not powering on.Disassembled and checked voltage at the control and got 121volts.Removed and replaced the console and unit powered on and tested as designed.Calibrated and ran diagnostics test mode.All water lines were dry at the time of service.Job complete
Near Austin, TX 78748
Kevin
Job Details: 01/29/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and inspected refrigerator and found air gaps are still happening along perimeter of freezer door. Took one picture. Both brackets and possibly freezer door would be needed to correct the issue job complete"
Near Georgetown, TX 78633
Jonathan
Job Details: 01/29/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher leaking at door. Customer stated that when opening door water will leak from vent. Disassembled door and inspected vent. Performed diagnostics mode with out door panel. Found unit operating as designed. Called tech support and spoke with T.J n fault. T.J stayed to add silicone in vent to create a hill with it so water will roll back down in tub. Added silicone to vent. Performed diagnostics mode and tested all operations. All tested good, no water leaks detected. (SR# 7726998609)."
Near Pflugerville, TX 78660
David
Job Details: 01/29/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "F4E3. Arrived on site to diagnose one a dishwasher no washing dishes. Performed diagnostic and found F4E3 error code present, for motor not running. Removed front panel and checked connections at control. Tightened all connections to make sure wires weren’t loose. Reassembled and reran, and unit came on during 2nd diag cycle. Likely just a loose wire in the control. All is now working as designed. Call complete."
Near Round Rock, TX 78665
Andy
Job Details: 01/29/2020
DRYER MAYTAG MGDB835DW4 Arrived on site for dryer grill issues. Tested and inspected unit and found grill discolored and has black residue. Contacted office and found replacing part will not be covered under warranty. Spoke with customer on this and on use and care and practice for best performance. No repairs are to be done at this time.
Near Austin, TX 78759
Luis
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrived on site for cooling issue. At time of visit unit in a defrost cycle,checked air temp reading 20° ran diagnostics all test passed no errors,reset unit compressor powered on frost forming on evaporator diagnosed unit not exiting defrost cycle,replaced evaporator thermistor and control box; used 1 WPW10384183 (THERMISTOR) from stock"
Near Cedar Creek, TX 78612
Cliff
Job Details: 01/29/2020
RANGE LG LRE3194ST/00
Near Austin, TX 78734
Luis
Job Details: 01/29/2020
REFRIGERATOR GE GSHF6KGZBCBB "Arrived on site for water leaking. Found damaged water line to dispenser,removed damaged line added new connection to dispenser tested water dispenser no leaks. ; used 2 WP2300868 (COUPLING) from stock"
Near Austin, TX 78704
Leonardo
Job Details: 01/29/2020
DISHWASHER JENN-AIR JDB8200AWP0 "Arrived on site to test unit, upon inspection we found the control board had fill error as well as a drain error, changed out control per last tech
Near New Braunfels, TX 78130
Richard
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite for the refrigerator freezing in fresh food compartment. Inspected food and jars and saw no freezing. Called tech line and they stated to put permagum on the vent behind the crisper and drawers. Installed permagum on the vents per tech line and advised customer to monitor. Complete.
Near Austin, TX 78750
Tyler B.
Job Details: 01/29/2020
REFRIG/SIDE-BY-S KITCHENAID KSF26C4XYY03 Arrived to install previously ordered parts. Installed housing and tested goodn
Near Lakeway, TX 78734
Luis
Job Details: 01/29/2020
REFRIGERATOR JENN-AIR JFC2089BEM00 "Arrived on site for weak water flow,tested dispenser weak water flow,installed a filter bypass good water flow,diagnosed faulty water filter head. Installed a new filter head,checked water connections no leaks tested dispenser good water flow.
Near Pflugerville, TX 78660
Wesley
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB02 "Arrived on site and installed fill arm. All checks good, unit is now operating as designed."
Near New Braunfels, TX 78132
Robert
Job Details: 01/29/2020
OVEN WHIRLPOOL WOD77EC0HS01 Arrived onsite for oven control panel resetting clock. Ordering new control panel. Office to reschedule. ; ordrng 1 W11428578 (PANEL CONTROL )
Near Austin, TX 78717
Tyler B.
Job Details: 01/29/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived to inspect unit Leaking air for vent, found power closed hole not covered used foil tape to cover and tested good"
Near Leander, TX 78641
Tyler B.
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived to inspect unit with no lights. Found freezer light to cause issue. Replaced with one from van that was used. Lights are working but don’t believe the used module with last. Will need to return with new freezer light module ; ordrng 1 W11205083 (module)
Near Smithville, TX 78957
Cliff
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker stripper mold warped causing motor not to turn properly. Icemaker will need to be replaced to complete repairs. ordrng 1 W11294907 (ICEMAKER)
Near Little River-Academy, TX 76554
James
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site and found both fresh food and freezer light assemblies flickering and freezer has one led out. Replaced freezer light and lights began working correctly again. Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRT314TFDB "Arrived on site and used adhesive to repair fridge gap, but found door is warped and will need to be replaced. Office to reschedule. ; ordrng 1 LW10570511 (dor-fip)"
Near Pflugerville, TX 78660
Wesley
Job Details: 01/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onnsite and found ff Evap making noise due to failed support. Disassembled cabinet and replaced support. Unit is now operating quietly. All checks good.
Near , TX 78132
Richard
Job Details: 01/29/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived onsite for the cook top scratched. Replaced cooktop with new one and it tested fine . No leaks present. Complete
Near Lakeway, TX 78734
Brandon
Job Details: 01/29/2020
DISHWASHER LG LDT7797ST "Arrived on site to replace parts ordered by previous tech, after replacing control, unit still had 1e error code, water inlet issue. Need parts research on water valve, and water inlet housing. ; ordrng 1 CNOTE (PARTS RESEARCH WATER VALVE) and 1 CNOTE (PARTS RESEARCH WATER INLET HOUSING WITH SENSOR)"
Near Austin, TX 78737
Leonardo
Job Details: 01/29/2020
MICROWAVE WHIRLPOOL WMC30516HZ0 Arrived on site to test unit for inner light not working. Found bundled out light bulb. Could not find part break down for this model. Office will need to research part; ordrng 1 RESEARCH (RESEARCH )
Near Austin, TX 78751
Scott
Job Details: 01/29/2020
RANGE KENMORE 790.7233301 Arrived on site for f11 code and beeping non stop . Found small crack in overlay . Plug unit in and ran diagnostics all checked normal . Did find after talking that house keeper may have gotten cleaner in small crack . No gas leaks detected at time of service .job complete .
Near Austin, TX 78723
Scott
Job Details: 01/29/2020
WASHER MAYTAG MVWC565FW1 "Arrived on site for long wash times . Ran diagnostics no error codes ,test wash all checked normal. Did explain wash times are going to be longer then older washers . Also recommended switching from powder to liquid detergents . No water leaks detected at time of service . Job complete ."
Near Waco, TX 76705
Jonathan
Job Details: 01/29/2020
DRYER MAYTAG MEDB765FW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Removed idler pulley and found it worn. When taking off the belt, the belt seemed loose. Replaced belt and idler pulley. Tested unit and unit seemed to operate as designed. Call complete."
Near Georgetown, TX 78633
Paul
Job Details: 01/29/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived onsite for the microwave with the hood lamp not working again. I found the bulb loose in the socket. I tightened the bulb and tested the light. The light is working as designed. I adjusted the clock to regular time instead of 24 hour. Call complete.
Near Austin, TX 78717
Lou
Job Details: 01/29/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 "arrived on site to install previously diagnosed and ordered parts. Upon arrival, I disassembled the units outer panels and found the microwave right hinge bound up. The hinge arm was jammed in the support and the spring was not attached causing the top right corner of the door to not close. I removed the door, both hinges, hinge arm, support and spring and replaced all mentioned parts. Reassembled the unit and tested. Unit is operating as designed. Job completed."
Near Pflugerville, TX 78660
Wesley
Job Details: 01/29/2020
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on site and found slow leak that takes about an hour to manifest to smell. Checked all internal connections. Will require 2 man to uninstall to address replacement of manifold and regulator. ; ordrng 1 2MAN