"Arrived to install previously diagnosed parts, I entered diagnostics and there where no stored error codes, performed a cycle test and unit was making a loud dry bearing noise, accessed lower unit to inspect gear case, starting to see oil, removed belt and spun basket and I can hear bearing noise. No water leaks detected during service ; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Splutch kit) and 1 W11239857 (Belt)"

"Arrived to inspect no power. I verified power to the unit and then referenced the wiring diagram. This unit has its high limit thermostat in circuit on L1, prior to the control and when inspecting, found the thermostat burnt due to a defect in manufacturing. The connector was burnt off as well and I removed the damaged area and installed a new spade connector. Office to order the high limit thermostat. ; ordrng 1 WE04X29793 (High limit thermostat)"

"Arrived on site to inspect lower drawer not sitting correctly, I did further inspection and noticed right front lower corner is badly smashed in and its part of the frame so its not repairable, contacted tech line and explained my findings to them and they determined unit is non repairable spoke with JR. SR# 7733196007, they will contact CX for further details. No gas leaks detected during service."

"Arrived on site for freezing on refrigerator side, I did further inspection and tested damper and found it was not closing properly and it was clicking when trying to close. I installed new parts and clean coils, Tested unit and working as designed, no water leaks detected."

"Arrived to install new UI control, disassembled unit installed new UI and tested unit in diagnostics. Unit working as designed. . No leaks observed during service."

Arrived on site for a microwave oven combo that is showing an inverter error message. Inspected unit and work area. Confirmed the customers complaint and found an F1 E5 (inverter not responding) error code. Test of the unit using a cup of water and found the error message pop up. He did find the door switch is allowing the light to turn on and off when the doors open and closed. For the text she went to replace the inverter and found the inverter board sent with me was defective. Spoke to Jc and was advised that we are we need to replace the inverter and the magnetron together. Re-ordering the in burger and will return with the appliance manager as well. Rescheduled Customer to 3/23.; ordrng 1 W11325604 (Inverter) and 1 W11325786 (Appliance manager)

"Arrived on site for a washer that is not completing cycles. Inspected unit and work area. Ran the unit through diagnostics and found an F8 E1 (low/no water detected during fill) error code. The customer advised that the unit has not worked properly since she ran a comforter in the unit and it went off balance. Tested the cold water valve and found that it would not pull in the water. As soon as I pulled the unit out, water began to fill properly. Found that the customer had rubber hoses and that the cold water hose had been pinched due to the unit moving backward. Tested the unit several times and the unit is working as designed. Call complete."

Arrived on site for an oven that is making a rattling sound when the unit is preheating. Inspected unit and work area. Tested the convection fan and both blowers and found the convection fan making the noise. Replace the convection fan motor and test of the unit. The unit is working as designed. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both the icemaker and I store and test of the unit. The unit began to operate and fill as designed. Call complete.

Arrived on site for an oven that wont allow them to do anything. Inspected unit and work area. The customer advised that he had tried to flip the breaker off to this unit to power cycle the unit but could not find the breaker to it. I did find the screen locked as if it went through an update and could not get past it. Found the breaker on the outside of the home. Power cycled the unit and found the oven coming back on and working properly. I did notice that the customer had attempted to hook the unit up to Wi-Fi but the unit was not hooked up properly. I did help the customer get set up on the WiFi and told them to wait for 30 days for all the updates to the software to download to make sure the unit was successfully reprogrammed. We did test the unit through the app and it was working properly. The time and date of the unit also changed to the correct time and date. The unit is now working as designed. Call complete.

"Arrived on site for a refrigerator that is not dispensing ice or making ice. Inspected unit and work area. Tested the dispenser function and found no action at the door. Checked underneath the unit and found the wire harness had been completely broken and snapped in half causing the failure. I did advise the customer he would need a new door for repair.

I called Whirlpool Techline and spoke to Andy SR# 7733194165. He had me check the orifices and we find that all out the officers have not been swapped over to LP. Check the broiler element for operation and found the flames extremely high. He advised that the issue was with the unit not being converted. He gave me a part number for the conversion kit as the customer did not have their conversion kit on hand. I spoke to claims and was advised that this had to be done by an installer or plumber. Ordering part and will return on 3/23.; ordrng 1 W11502161 (LP conversion kit)

"Arrived on site for a dishwasher that is flashing an F9E1 error message. Inspected unit and work area. The customer advised that he doesnt believe that the unit is actually filling with water. I ran through diagnostics and found an F9 E1 (product not draining), F7 E1 (single speed wash motor failure, and FA E2 (vent wax motor electrical problem) error codes. Ran the unit through an auto test and found the unit filling but the wash motor not recirculating water. Found the unit would drain but did advise the customer that may have a control issue due to the electrical problem on the vent wax motor and drain error code. Quoted the customer $515.70 for parts, $296.25 for labor, and $66.99 for tax. The customer declined the quote because he said that he is under an American home shield policy. He advised that American home shield would not cover the repair when he got there initially called into them due to concerns that the unit still had warranty coverage. He just wanted to make sure that the unit repair was not covered under any warranty so he can have them take care of it. Spoke to PR and advised him of the situation. Collected service fee of $151.54 via credit card. Call complete."

"Arrived onsite to install previously diagnosed parts. Replaced warm switch,warm plate, left rear infinity switch. All burners operate as designed. Could not replace harness. Incorrect part was in packaging. Correct part number is on package. Need to reorder harness. Returning tech please check package to be sure correct harness is sent before showing up on site. All parts have been installed, just need to install harness on next visit.Office to reschedule ; O-emld tckt"

"Arrived onsite to install previously diagnosed parts. Replaced upper rack, adjusters and gasket. Tested unit and upper rack slides in and out as designed. No leaks present at this time. Job complete"

"Arrived onsite for unit making loud screeching sound. Upon arrival tested unit on auto cycle and found noise coming from belt. Notice cam pulley and belt were worn. Need to replace belt and cam. Replaced belt and cam and tested unit. Unit no longer screeching, but found a light rubbing noise from agitator. Found a coin lodged between agitator and tub. Removed coin. Unit now operates correctly with normal sounds. No leaks present at this time. Job complete."

Arrived on site for to install previously diagnosed parts. Installed parts and left side storage drawer still stays about 1/16 different compared to left side. Called techline again . Told tech that it a pears a little better after replacing recommended parts. Tech said per specs there is up to a 1/4 leeway. Tech reviewed pics from text messages and advised that there is no other repair that can be made. Customer will have to call customer service if still not happy. Tech gave SR# 7733140475. Job complete

Arrived onsite for SAFTEY call with unit that has shattered glass. Upon arrival took pictures and uploaded to SD. Called SAFTEY. Saftey gave reference # 7733135965.

Arrived onsite for lights out in FC and RC. Upon arrival found FC bulb was out and RC led was partially out. Replaced FC socket and build and RC led module. Tested unit and both FC and RC lighting operates correctly. Job complete

Arrived onsite for oven not igniting. Upon arrival tested oven on bake cycle and ignitor was not energizing. Found OL on Ignitor. Need to replace ignitor. Replaced ignitor. Tested unit by preheating oven. Oven ignited and operates as designed. No gas leaks present at this time. Job complete

"Arrived onsite for unit not lighting in the oven. Tested the unit and unit would not turn on. Upon further inspection, found that the igniter was no good. Replaced the igniter. Tested the unit. Unit tested goodNo issues at this time. Job complete"

"Arrived onsite for unit continuing the cycles sometimes. Looked at the unit. Went ahead and replaced the control. Put unit in automatic diagnostics, unit passed with no issues. Unit stayed on. No leaks at this time. Job complete"

Arrived onsite for unit not washing correctly. Put unit in diagnostics and got an F8E1 error and off balance load. Ran diagnostics and unit passed with no issues. Replaced the water valve. Tested the unit. Unit tested good. Customer prior to testing the unit said that they had washed a comforter in the unit and that they would fill the unit up and noticed that not much water would fill to the top. Let customer know that these units do not hold big loads to the top. Called tech line to report findings. Said that these unit will fill with too much water as previous units. Also let them know that if the customer calls in because they do not like the unit that it will not be exchanged by us. Got sr#7733197383. No issues at this time. Job complete

"Arrived onsite for unit not cooling. Upon further inspection, found that the compressor would not kick on. Used test start device and the compressor finally kicked on. The start device needed to be replaced. Got the go ahead to replace the start device. Replaced part. Let customer know to allow the unit 6-8 hrs to get cool. No issues at this time. Job complete"

Arrived onsite for unit having a low flow error. Put unit in diagnostics and got error F8E1. Erased code. Put unit in automatic diagnostics and unit passed with no issues. Put clothes into the unit. Unit working with no issues. Job complete

"Arrived onsite for unit not powering on. Upon further inspection, found that the unit is on a wall switch for power. Let tenant know of the find. No leaks at this time. Job complete"

Arrived onsite for the light not working in the freezer. Looked at the freezer and saw the light was out. Replaced the light in the freezer. No issues at this time. Job complete

Arrived onsite for the door to the unit sagging a bit and hitting the bottom cover and the top left seal not sealing properly. Looked at the door as saw that the door just needed to be picked up and re aligned a bit. Re aligned the door and it no longer was hitting the bottom cover. Used the blow dryer to get the seal to form better. No issues at this time. Job complete

Arrived on site for a washing machine with the UI stuck on the end screen when the cycle finished. Upon arrival I found it stuck on the end screen and the UI was unresponsive. I unplugged the unit and plugged it back in. Then unit began running as designed. I put the unit into diagnostics mode and found no stored error codes. I ran an HMI test and it passed. I then ran a diagnostics cycle and found it ran through as designed. I found the unit now running as designed. Call complete.

Arrived on site for a dishwasher leaking. Upon arrival the customer had removed the lower wash arm. They had also stated that they found the leak coming from the bottom and was significant. I gained access to the bottom of the unit and found the leak coming from the valve. I ran the unit and found no other leak. I installed the new valve and then tested the unit. I found it now working as designed with no leak present.

Arrived on site to install previously diagnosed parts. I installed the new broiler and then tested the unit. The unit is now working as designed. Call complete.

Arrived on site to install previously diagnosed parts. I installed the new IM and UI. The unit is now working as designed. Call complete.

Arrived on site to install previously diagnosed parts. I installed the new control and UI. I then steamed out the fill tube with my steamer and tested the unit. The unit is working as designed. Call complete.

"Arrived on site for a dryer not heating. I tested the unit and found no heat at all. I checked airflow and found it poor for electric dryers. I also checked voltage at the wall/terminal block and found it good. I gained access to the inside of the unit and ohmd out all components. I found the element bad again. Upon further inspection I found the harness burnt and torn in half at the element. I also found the back wheels had separated from their bearings, and the pulley was damaged and allowing the belt to be caught in it. The unit would need new wheels, a pulley, and harness to be repaired additional to element (which is covered). The customer declined any additional repairs and stated they will just be getting a new unit. No fee collected due to being a callback. Call complete."

Arrived on site to install previously diagnosed parts. I installed the new console and then tested the unit. The unit is now running as designed. Call complete.

"Arrived on site for a dryer leaking gas. Upon arrival the customer stated that this is the first time the gas smell has not occurred, and they had left it on all night. I used my leak detector on the line, orifice, and regulator. I could not detect and gas. At the time of service the unit was working as designed. Call complete."

"Arrived on site and found saved error codes 6/6, 7/1, incoming water below 65? and Power to heating element turned off at control due to water temperature. After running a diagnostic cycle heating element is on again at the end. Dishwasher should not be drying properly, recommended that homeowner run water at the kitchen sink until it is at its hottest before starting dishwasher. Collected service fee only, job complete"

"Arrived on site and found dryer is not heating, found incoming power is correct. Disassembled dryer and checked all heating components and everything checked good. Sent a short video to SW confirming Checks.; ordrng 1 4681EL1008A (Motor)"

"Arrived on site and found saved error codes F3E2, F0E4, F5E3, F0E5, F2E1. Ran all functions in manual diagnostics and drain pump is making noise. Remove the drain pump and found a small metal Michael Kors badge. After clearing this and reassembling drain is no longer making noise. While inspecting drain pump found gear case is leaking oil, took pictures.

"Arrived on site and inspected washer and found during spin it squeals, inspected gearcase assembly and did not find any issues. Replaced cam kit and belt and set washer to spin again and squealing has stopped. If issue happens again will need to replace gear case, job complete"

"Arrived on site and inspected refrigerator and found interior lights are on a cooling system is not running. If thermostat is turned all the way off and then back on cooling system starts running immediately. After replacement cooling system is running immediately. Recommended to homeowner that refrigerator be allowed to cool for at least 12 hours before adding any food, job complete"

"Arrived on site and inspected washer and found temporary actuator repair is still in place. Replaced old style actuator with new one to make repair permanent. Washer is now operating properly and will complete a diagnostic cycle, job complete"

"Arrived on site and inspected refrigerator and found evaporator drain is frozen over/clogged. Took pictures. Used steamer to clear a drain and it is now working properly quoted customer

"Arrived onsite for stacked washer with intermittent power lose issue. I check breaker and found breaker good. Ran unit in diagnostics and found unit operating as designed. Customer informed me that the console would shout off randomly. I am ordering 1x control, 1x console, and the harnesses. And a second tech as well. Office to reschedule.; ordrng 1 W11319991 (Console) and 1 W11322903 (Control) and 1 W11449075 (HARNS-WIRE) and 1 W11316252 (Upper harness) and 1 W11550159 (Main harness) and 1 2man (2man)"

Arrived onsite for cooktop with burners not get low enough when set to low. Upon arrival I found that the flames were to high at low setting. I adjusted the burner and found that the unit is now operating as designed. Job complete

Arrived onsite for gas cooktop burners not adjusting. Upon arrival I adjusted 4 out of the 5 burners and got them working as designed. The front right burner still will not adjust . I am ordering 1x gas valve for that side. Office to reschedule.; ordrng 1 W10859922 (Right front gas valve)

Arrived onsite for ganged vent hood upon inspection I found rust imbedded in the unit see pix. I submitted unit to whirlpool for replacement and spoke to ED sr#7733197434. Job complete.; ordrng 1 UXT5536AAS (Vent hood)

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new Sump&motor and tested unit and found unit operating as designed no leaks. Job complete

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new bellow along with the clamps. And tested unit and found unit operating as designed. No leaks. Job complete

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new glow ignitor and tested unit and found unit operating as designed no gas leaks at time of service. Job complete.

Arrived on site to test unit for kick plate coming off. Test unit and found kick plate missing fasteners. Installed fasteners test unit and unit test good job complete.

Arrived on site to test unit for unit timer not working. Test unit and everything working correctly no error codes at this time job complete.

Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good. Unit was in the garage job complete.

Arrived on site to replace harness. Replaced harness test unit and unit test good job complete.

Arrived on site to test unit for front right burner making weird noise and turning off. Test unit and found wrong orifice on right front and left front. Customer will get Plummer to come out and replace orifice. Job complete.

Arrived on site to test unit for right front burner not coming on. Test unit and found bad ui board and hot plate. Will need to order cooktop with ui on it. Office to reschedule ; ordrng 1 WB62X38587 (Cooktop with ui)

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to perform a sealed system repair. Before I began, I punctured the drier and found the unit with good pressures. I vacuumed the system and removed and replaced the compressor, UV dye drier and access valve and vacuumed the system. Pressures held good at -30/0. I installed 5oz of R134a refrigerant and monitored pressures. Pressures held at -3/120 and evaporator had a good frost pattern. Recommended that the customer allow the unit to cool for 48 hours before placing any food items inside. No water leaks observed during service, job completed."

"Arrived on site to inspect washer not spinning out the water from the clothing. Upon further inspection, the customer demonstrated to me how the unit is not spinning out the water from one rug. I felt the rug and found it saturated with water. Customer started the drain/spin cycle and I monitored the cycle until the display showed 8 mins remaining and the unit was continuously attempting to balance the load before going into a spin which it failed to do such. I contacted techline and spoke with Andrew and advised of the complaint and my findings. Andrew advised that the unit is not designed to spin out one clothing item or one rug in this case. He advised that it was just the odds of it spinning out in the past, but the unit is not designed to spin out one item; must be a good load with more items. Andrew provided SR#7733199563 and devised to let my customer know if they have questions to contact the manufacturer and provide the SR#. I advised my customer of my conversation and explained how the spin cycle works and how a load should be in a wash cycle. Customer did not understand from previous service call on 02/22/22. I provided the SR# to my customer and advised to contact the manufacturer if they had further issues. No water leaks observed during service, job completed."

"Arrived on site to inspect wall oven/microwave combo control panel. Upon further inspection, the customer advised that they are unable to connect the unit to WiFi and spoke with the manufacturer who ordered the control panel to be replaced. I attempted to connect the unit to WiFi and it failed several times. I removed and replaced the control panel and attempted to connect to WiFi. Unit connected to wifi. Job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit only has one evaporator (FC). I tested temps in the FC=51 degrees. Disassembled the FC section and found the evaporator with no frost pattern and ice built up on the cap tube. I am ordering a sealed system repair consisting of the compressor, evaporator, access valve, UV dye drier, CNOTE-2 HOUR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 1 W10507884 (Compressor kit) and 1 W11256565 (Evaporator) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (UV dye drier) and 1 CNOTE (2HR JOB)"

"Arrived on site to inspect washer not working. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and and the unit operated as designed. I tested the unit in a Normal wash cycle and it began to operate as designed. I stopped the cycle and ran a quick drain and spin cycle and the unit operated as designed. I advised the customer of my findings. I advised the customer that if the unit continued to fail for them, I would recommend replacing the main control (MCU). Also, the unit is stacked and would need to be made available to service upon return, if needed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher intermittent operation. Upon further inspection, I placed the unit in diagnostics showing error codes F1E1, F8E2, F6E2, F6E6. Cleared the codes and continued with testing. The unit appeared to,operate as designed. At the end of testing, I found a large amount of detergent suds in the tub. Following the tech sheet for the F1E1 error code, I inspected the main control and found it very hot. I tested the motor from the control and found it bad. Also, I found the vent motor assembly has been leaking water (photos). No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher not cleaning dishes and detergent not dissolving. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Once the water dispensed into the the tub, the motor failed to operate. I advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed the outer door panel to access the control and tested the motor at the control and found it bad. Tested the element and it is showing 20ohms. I am ordering the sump/motor assembly and office to schedule return service due to the availability of the part. I advised my customer that the part is out of stock and once it arrives our office will contact them to reschedule. No water leaks observed during service.; ordrng 1 W11085683 (Sump motor assembly)"

"Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the said part and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for washer making noise during spin cycle. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and completed without issue. Ran high spin cycle and completed without error. Customer wanted to run with load. Loaded unit and tested. Still could not duplicate the issue. Instructed customer on proper loading per use and care guide. Job complete

Arrived onsite to replace previously diagnosed parts. Thawed remaining ice and found heater visibly failed. Showed customer. Replaced heater as mentioned. Unit is functioning properly. Collected remaining balance.

Arrived onsite to replace previously diagnosed parts. Replaced fan blade (1). Tested unit and unit is still making contact with the fan cover. Contacted tech line for assistance. Recommended trying fan cover. Replaced fan cover and allowed for minimal clearance. Tech recommended replacing fan mount W10134126 . Inspected mount and found rear bulkhead pushed in. Adjusted panel and unit is now functioning properly. If symptoms persist will follow tech line recommendations. Provided Sr#7733199865. Job complete

Arrived onsite for refrigerator dispenser issues and stuck filter. Upon arrival inspected unit. Found filter housing failed. Ejector not functioning correctly. Will need housing replacement. Water dispensing issue is being caused by a partially freezing water reservoir. Customer had very little food product in unit. This can cause the cold air to drop and freeze the line. Recommended when food product is low put temperature settings at level 2 and when unit is fully stocked put temperature settings at level 3 (Ideal). Line was thawed and unit is functioning properly at this time. Will return with housing. ; O-emld tckt

"Arrived onsite for icemaker not producing ice and filling bucket with water. Upon inspection found ice maker not seated properly, tray was not mounted fully to motor. Also cover failed. Will order replacement icemaker and marking previous as defective. Office to reschedule ; ordrng 1 W11234555 (Ice maker cover)"

Arrived onsite for dryer making black marks on clothes and ripping clothes. Upon inspection found upper front bearing and lower duct assembly worn. Unit is cracked and has a gap on the right side. When speaking to customer found that customer was having issues with clothing getting stuck in assembly in that general area. Recommended replacing assembly. Ordering lower duct assembly WE14X25086 and upper front bearings assembly WE03X25092 .

"Arrived onsite for refrigerator making noise. Upon arrival refrigerator was making vibrating sound. Inspected compressor compartment and components for potential cooling system issues. Found sound was coming from lower compartment. Inspected compartment and isolated noise. Found vibrating from condenser area. Attempted to adjust frame, but found failed right roller assembly. Replaced assembly and adjusted frame. Unit is no longer having issues. Noise has stopped. Job complete"

Arrived onsite for refrigerator freezer led not functioning. Upon inspection found failed led module board. . Replaced board and tested. Unit is functioning properly. Job complete

Arrived onsite for LF burner on cooktop hot heating properly. Upon inspection found failed burner. Replaced LF burner and tested. Unit is now functioning properly. Job complete

"Arrived on site to inspect unit for not turning without a loud noise. Upon inspection found the unit did make a loud noise while spinning, removed all parts and found the noise in the gear-case. Removed gear-case and replaced. All functions worked. Complete"

Arrived on site to inspect unit for not allowing cycles to be ran. Upon inspection found the Control shorted and not allowing the lid lock to open. Installed new control and the unit shorted again causing clicking and a burnt smell. Ordering parts to fix issues. Office to reschedule ; ordrng 1 W11033573 (Cap) and 1 W11033573 (Control) and 1 W11394572 (LATCH) and 1 W11165546 (VALVE) and 1 W11399437 (PUMP)

"Arrived on site to inspect unit for not heating, upon inspection found the unit was heating and did spin normally. Checked air flow and found no issue. Customer will monitor. Complete"

Arrived on site to inspect unit for a recommended heater replacement. Upon inspection found the heater was installed with the smaller washers. Replaced with new heater and tested for leaks. No leaks found. Complete

"Arrived on site to inspect unit for making noises when the ice maker is harvesting, upon inspection found the units icemaker semi clogged with ice, cleared ice and the icemaker still make the noise, quoted customer to replace icemaker. Customer accepted. Replaced icemaker and tested. Complete"

"Arrived on site to inspect unit for not turning on, upon inspection found the unit plugged in, breaker on, and wired normally. No issues found with supply. Ordering control and panel. Office to reschedule ; ordrng 1 W11461688 (PANEL) and 1 W11462461 (60 CORE CNTRLELEC)"

"Arrived on site to test unit for vibration and rattling, tested unit found unit is in good operating condition, explained to customer proper loading procedures to minimize shaking,calibrated unit, secured water lines to minimize rattling, unit is running as designed, no leaks detected job complete"

"Arrived on site for dishwasher not draining. Upon arrival confirmed issue, after further testing found new disposal recently installed and drain cork wasnt removed. Removed cork then reassembled and tested unit. Found unit draining as designed. Call complete"

"Arrived on site to test unit for uneven FC door, customer stated that there are marks on the door and cant be removed, she will try to use one more cleaner to see is its get removed, when the FC door opens about 3 inches out ther is a clicking noise and customer stated that previous unit did not have that, RC door has strange interruptions in SS brush on right side of door, FC door has been leveled to within recommend tolerance, called tech line to document, presented my findings, tech line stated that door panel cosmetic issues customer will have to call Jenn air to resolve, the clicking noise is by manufacture design it is made when auto retract disengages and the door is in specifications range, provided Sr#7733199259, customer to contact customer service to decide what will be done with her concern, unit is running as designed job complete"

"Arrived on site for dishwasher needing previously diagnosed drain and main motors. Upon arrival installed needed parts. Reassembled and tested unit. Found no leaks and washer could fill, spray water around and drain as designed with no leaks. Call complete"

"Arrived on site to replace previously diagnosed pressure regulator, tube and valve, the noise is now gone and valves are operating good, but when water exits from the fill tube it creates a spray effect, call tech line, tech line stated that the line has a burr and When water hits it it obstructs the flow, recommend replacing the fill water tube, Sr#7733197562, will order water line office to reschedule ; ordrng 1 W11126260 (Water tube)"

Arrived on site for arrange not functioning properly. Upon arrival customer stated that the oven was staying on by itself and not able to be turned off after it was used for cooking. Also stated that the receptacle on the back left it sparked when trying to turn the burner off itself. Upon further inspection I found that the thermostat is getting stuck once it is powered on and heated to a certain temp and not allowing the thermostat to shut down once it is turned back off. Also found that the back right small 6 inch burner has mounts breaking off causing it not to sit right inside the receptacle or the drip pan causing it to then arc inside of the receptacle bit. Also found back left receptacle itself is starting to burn apart into a powdery residue due to age. At this time the back left receptacle the back right burner and the oven thermostat will need to be replaced to complete repairs inform customer the office or reschedule once availability of parts was known?; ordrng 1 WB20X5071 (Thermostat)

"Arrived on site to test unit for door not closing, tested unit found broken door catch, replaced part, unit is now running as designed, job complete"

Arrived on site for dishwasher not draining. Upon arrival confirmed issue and after further inspection found that the PVC pipe bridging between the P-trap and the disposal had flip downward causing all the runoff drainage from the sink to flood back down into the drain line clogging it. After re-positioning the PVC pipe and clearing out the drain line I was able to reassemble and test the unit and found washer could fully fill agitate the water and drain with no signs of leaking as designed. Also instructed tenant at completion of diagnosis that disposal was still malfunctioning and we would notify American home shield that disposal will need to be replaced at some point. Call complete

"Arrived on site to test unit for fan blades making noise, tested unit found shield is warped as the previous technician has stated and the elements are shorted

Arrived on site for refrigerator needing previously diagnosed sealed system equipment. Upon arrival installed compressor UV dryer and access valve and all need to couplers. Found found leak in sold system but could not verify where leak currently is due to nitrogen tank being nearly empty during repairs. Also had issues with new compressor going in and after speaking with PR in service management determined that we would need to re-order a new compressor evaporator coil UV dryer access valve and all other related or 600 parts to complete repairs. Office to reschedule once availability of parts is known; ordrng 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 2 W11504447 (Couplers)s and 2 W11504433 (Couplers)s and 2 W11506619 (Couplers)s and 2 W11504431 (Couplers)s and 2 W11504415 (Couplers)s and 1 W11370574 (Compressor) and 1 Nitrogenkit (Nitrogen kit) and 1 R600kit (R600 kit) and 1 W11546692 (Evap coil) and 2 W11504448 (Couplers)s and 2 W11506620 (Couplers)s and 1 Cnote (Needs service management to verify correct couplers were ordered) and 1 Cnote (Extra couplers ordered need to be put in belton lokring kit for replacement of not used on next trip)

"Arrived on site to test unit for no power, tested unit found unit has power but stuck in spin cycle, customer stated that a load got really off balanced and unit stopped working, put unit into diagnostics, ran calibration cycle and a full diagnostics cycle all components and running and tested good, advised customer on proper loading procedures, no leaks detected job complete"

"Arrived on site for complaints of unit not recieving water. Found error code 7-2 variable speed motor failure. Found that in test mode the unit would fill with water properly, but in normal cycle no water. Cycled power and tried different cycles, no change. Voltage checks good, valve checks good, and float switch is good. Will need ACU and sump and motor assembly to complete repair. Bringing back the switch as well just in case we end up needing it. No water leaks detected, office to reschedule.; O-emld tckt"

"Arrived on site for install of previously diagnosed parts. Installed new float switch and drain pump, and found no change. Pulled unit out and inspected all hoses and found nothing blocking. Installed new control board and found no change. Spoke to SW. Will need main harness to complete repair. Office to reschedule.; ordrng 1 W10832781 (Main harness)"

"Arrived on site for install of previously diagnosed parts. Installed new coupler and spring. Reinstalled icemaker and turned it on. Advised customer to monitor and to turn off the icemaker at the first sign of a leak. No water leaks detected, job complete."

"Arrived on site for customer complaint of unit not heating, found failed element, I replaced element, unit tested good.

"Arrived on site for complaints of only hot water. Found water lines crossed. Corrected issue and tested. Unit tested good. No water leaks detected, job complete."

"Arrived on site for customer complaint of door not closing properly and dent on oven handle, I found left side hinge not properly inserted into receiver and damaged handle. I adjusted the door to close properly and ordering handle. ; ordrng 1 W11110499 (Handle)"

"Arrived on site for complaints of water leaking. Found sheet of ice on bottom of freezer. Found drain covered in ice. Removed all ice and found the water was still not draining. Found debris in drain tube. Installed new drain tube and water is now draining properly. No water leaks detected, job complete."

"Arrived on site for customer complaint of door lock issues, found door lock would not engage, I replaced door latch, ran calibration and component tests, unit tested good."

"Arrived on site for install of previously diagnosed parts. Installed new main control and tested. With new control, heater is now working as well. Checked airflow and found it good in all areas. All fans running. Exposed freezer evaporator and found a good frost pattern developing. No issues at this time. Advised customer to allow 1-2 full days for unit to reach target temperatures. No water leaks detected, job complete."

"Arrived on site for customer complaint of fan making a noise, found failed motor and wheel, I replaced parts, unit tested good."