"Arrived on site for lower oven not heating. I inspected the unit and work area. I found the ignitor broken. I quoted the customer for the ignitor. The customer agreed. I installed the new part. I reassembled the unit and tested it. It is now working as designed.

"Arrived on site for washer needing previously diagnosed parts due to a long draining issue. Upon arrival found unit was in normal operation mode but was also stuck in a flood mode not allowing unit to have any UI response until flood mode was ended. Upon finally entering Diagnostics I found the following error codes F03, f11, f13. Found drain pump not only within specs and bearings within drain pump failing. After replacing the drain pump I then found that the main control was still having a failure detecting the accurate pressure levels from the switch and pressure hose and the main control also has a programming failure caused from other due to the pressure switch, hose, and drain motor failing. Inform customer findings and will need office to reschedule with customer once availability of parts is knownW11574590 (main control), W11044866 (pressure switch), W10676317 (pressure hose); ordrng 1 W11574590 (Main control) and 1 W11044866 (Pressure switch) and 1 W10676317 (Pressure hose) and 1 Cnote (Office to reschedule through email/text only with customer)"

"Arrived on site for microwave vent light not working. I spoke to the customer and they stated the bulb has already been changed. I gained access to the control, and found the relay for the vent light broken. I replaced the control. I reassembled the unit and tested it. It is now working as designed. Job complete."

Arrived on site for microwave turntable not working. I inspected the unit and work area. I found the turn table turned off. I turned it back on and tested the unit. It is now working as designed. Job complete.

"Arrived on site for customer complaint of unit giving error code and latch not locking, I found f5e2 and f5e3 error codes, lid not locking. I replaced lid latch, ran diagnostic tests, unit tested good.

"Arrived on site for customer complaint of no ice production after last repair to replace ice maker. I found freezer was at 20 degrees, ice maker section was at 24 degrees, not cold enough for ice production. I tried to remove FC evaporator cover but couldnt due to the ice build up on the evaporator. Found FC defrost issue, I ran test 89, FC heater, heater turned on, found communication issues with UI control, Hv control, and evaporator thermistor. Ordering parts. Spoke with CS, we are deducting original cost of ice maker repair . ; ordrng 1 W11450890 (Control) and 1 W11396530 (Harness with Evap thermistor) and 1 W11314429 (UI control)"

Arrived on site for the fridge not cooling at all. I inspected the unit and work area. I found the fans running but no cold air. I gained access to the compressor and found it unplugged. I plugged it back in and monitored temperatures in the freezer. I found the temperatures dropping and the compressor running. The unit is working as designed. Job complete.

Arrived on site for washing machine making a squeaking noise. I inspected the unit and work area. I found no fault codes in diagnostics. I gained access to the gear case. I found no oil leaking from the gear case. I found the belt loose and the cam showing signs of the belt sliding on it. I ran the unit into. High speed spin and found the belt squealing when it was ramping up. When the unit stopped accelerating and maintained speed the noise stopped. I am ordering the belt and returning with the cam. The office will reschedule ; O-emld tckt

"Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found the filter and filter plate completely blocked with food debris, I also found the spray arm jets restricted. I cleared the filter, and spray arms. I ran a diagnostics cycle and found no fault codes. I found the unit working as designed. I spoke to the customer about cleaning the filter once a month and running a cleaning cycle once a quarter. The unit is working as designed. Job complete."

Arrived on site for the washing machine not spinning out clothes. I inspected the unit and work area. I found the shift actuator not connected properly. I replaced the shift actuator. I out the unit through a diagnostics cycle and found the unit working as designed. Job complete.

"Arrived on site to inspect dishwasher not working. Upon further inspection, I found the clean light flashing and when I attempted to place the unit in diagnostics, it failed. I inspected the UI ribbon and it was good. I checked the key switch resistance by following the table in the tech sheet and all keys are good. I ohmed the element and found it within range. Tested the thermostat and it is good. Based off my test results, the main control needs to be replaced and has been discontinued. I advised the customer of my findings and they laid the service fee of $151.54 ($139.99+tax) with CC. No water leaks observed during service, job completed."

Arrived on site for complaints of no cool in RC. Found RC at room temp. Found evaporator covered in ice. Verified voltage to the control. Ran test 5 for the heater and it failed. Advised customer to perform a natural defrost prior to our follow up appointment. Will need unit unplugged for at least 24 hours. Will need new heater and main control to complete repair. Office to reschedule.; eml tckt failed

"Arrived on site to install previously diagnosed and ordered parts. Due to the defrost element and bimetal failures, I removed and replaced both parts and tested. Unit is operating as designedNo water leaks observed during service, job completed. I recommended that the customer allow the unit to cool for approximately 48 hours before placing food items in the unit."

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the FC evap cover covered in frost. I removed the cover and found the defrost element had shorted out. Tested the bimetal and it was bad.. I removed and replaced the defrost element and defrost bimetal and ice/frost from the evaporator. Tested unit and it is operating as designed. No,water leaks observed during service, job completed."

"Arrived on site to inspect wall oven in demo mode. Upon further inspection, I found the unit in demo mode and could not get it out of demo mode. I attempted to do a factory reset on the control and it failed. I hacked error codes and found F6E4-main control/UI mismatch. I removed and replaced the main control and assisted the customer is connecting to WiFi. Retested the unit and it is operating as designed. Job completed."

"Arrived on site to inspect washer only working on drain and spin cycle. Upon further inspection, I placed the unit in diagnostics showing error codes F2E1 & F7E5. Cleared the codes and continued with testing. I found the control panel is operating as designed by performing the UI Test Mode. When I tested the shifter (actuator), I found it not producing DC voltage. I removed and replaced the actuator and calibrated the unit. Retested and unit is operating as designed. I advised the customer of my findings and repairs. No water leaks observed during service , job completed."

"Arrived on site and found upper oven igniter is not working, after replacing it oven is now working properly, sent a short video to KB/service management, job complete"

"Arrived on site and inspected washer and did not find any issues, ran all functions, filled washer, allowed to agitate and then drain and washer did not leak. Could not duplicate customers experience washer is not leaking at this time recommended that it be monitored during normal use for anything that could help diagnosis. If needed.

Arrived on site and replaced waterlines and couplers after replacing valve. Took a short video of water filling properly and uploaded it to KB/service management. Job complete

"Arrived on site and replaced wash motor, Also found due to flooring installation sometime in the past. There is no longer enough room for dishwasher to slide in and out easily. Sound insulation blanket has been completely shredded due to this. Removed it completely it is no longer providing any benefit. Dishwasher however is now working properly, job complete"

"Arrived on site at and inspected dishwasher and found upper rack is not in the rails and door seal is not in channel on the lower right hand side. This is the reason dishwasher is leaking. After resetting door seal started a normal cycle and dishwasher is no longer leaking. Sent a short video to KB/service management of it not leaking.

"Arrived on site and replaced door gasket diagnosed on previous visit, set picture of new gasket installed, job complete"

"Arrived to inspect leak. I found the seal for the diverter valve assembly had failed and the unit was leaking water onto the floor of the elevated cabinet. I quoted the CX for the replacement sump assembly and after acceptance, removed and replaced the sump assy. I tested several times within service test mode and the unit operated leak free, as designed. Operational test good, no leaks of the water supply observed during service."

"Arrived on site to inspect gas smell, I found gas odor in within unit and I proceeded to do a gas leak test. I was able to find the leak at the orifice, I quoted customer and proceeded with the repairs. Assembled unit back together and retested. No gas leaks detected after service complete. Unit heated and cycled as designed."

"Arrived to install previously diagnosed parts, removed old mounts to I install new mounts. No leaks observed during, job complete."

"Arrived to inspect DW not responding, I tried to power up unit but no response, I proceed with testing unit and found UI was getting voltage and control had a solid LED, I did a thermography on the UI and found a spot getting a little more temperature than normal. I proceeded to replace the UI and powered the unit back on, and working like normal. No leaks observed during service, job complete."

"Arrived on site for no ice. Attempted to force cycle icemaker not running through a forced cycle diagnosed a defective icemaker,ordering a new icemaker. ; ordrng 1 5304455695 (Icemaker)"

"Arrived on site. Removed defective drain pan,found unit missing evaporator foam block insert,possibly due to multiple companys repairing unit,installed updated drain kit,checked water flow to compressor compartment good. Installed icemaker customer provided."

"Arrived on site. Unit cooling correctly,reset over temp alarm"

Arrived onsite for broken dish rack with broken wheel/track. Upon arrival. Customer pointed out that he had let the service order writer at lowes that the upper dish rack and gasket were bad as well. Will need to order upper rack due to being warped and rubbing side of unit and tugging and wearing gasket. Ordering gasket and upper rack. ReturningTech please be sure to level unit. Office to reschedule ; ordrng 1 W11177741 (Gasket) and 1 W10728863 (Upper dish rack)

"Arrived onsite for unit not dispensing ice upon arrival found bin full of ice but unit makes knocking sound when trying to dispense. Found coupling broken, mounting plate broken, and under side of ice container gear stripped. Returning next visit with current parts and order ice container and mounting plate. Office to reschedule ; ordrng 1 W11347840 (Ice container) and 1 W11240062 (Mounting plate)"

"Arrived on site for no cool. Powered unit on compressor shutting off,also found no refrigerant in system. Replaced the evaporator and compressor, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."

Arrived onsite to install previously diagnosed parts. Upon arrival found that the new door is dented and cannot use. Uploaded pic on SD. Need to reorder part. Tech please inspect new door prior to arriving onsite. Ordering door glass assembly. Office to reschedule ; ordrng 1 W11385766 (Door glass assembly)

"Arrived onsite for unit not filling with water. Upon arrival tried putting unit on diagnostics and only certain buttons would operate. Eventually got unit on diagnostics and found F6-E4 float switch F1-E2 damaged or corrupt control boar and F4-E3 motor not running. Ran auto test and found sump motor was energizing,but not operating. Need to replace control and sump and motor. Quoted customer for sump and motor only 187.27 for parts and 205.75 for labor totaling 393.02 before tax. In addition the user interface console would be an additional 173.18. Customer declined estimate at the time. Collected 139.99 for service/ diagnostics fee. Job complete"

Arrived on site for double oven broil element is not functioning. Upon inspection tested unit. Ran control functions and tested relays. Found Broil elements are energizing. Ran broil function for upper and lower oven. Elements are energizing and broil function was working properly for both upper and lower oven. Diagnostics mode showed no errors stored. Could not duplicate issue. Customer had tried several attempts but had failed. Issue may be intermittent customer will monitor. If issue persists recommend replacing control board and possibly touch panel.

Arrived onsite for washer not functioning. Upon arrival customer stated unit filed and then did nothing. Now will not respond. Inspected unit and found failed switch. Replaced switch and unit is now functioning properly

"Arrived onsite for washer with SD/SUD error on display. Upon arrival put unit in diagnostics and found stored error code F0e2 over suds, f9e1 long drain, f5e2 lock failure. Ran auto test and all passed. Ran drain and lock manually and all passed. During testing did not notice any excessive suds in tub. Could not duplicate any issues. Instructed customer on detergent use to avoid suds condition. Customer will monitor."

"Arrived on site for customer complaint of door gasket issues, found slight rip in gasket/bellow, I replaced part, unit tested good.

Arrived onsite for no cool refrigerator. Unit stopped cooling completely but had been left running for the week since. Found absolute no cool and no pattern. Fans and compressor running at time of service. Compressor pulling .5 amp draw indicating loss of efficiency/pressure. Ordering compressor and dye drier. Labor and parts coverage for 5 years. Office to reschedule. ; ordrng 1 W10507884 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (If drier)

Arrived onsite and found fridge cap tube popping in the fresh food evap. Called techline and was advised to bend the drier past a 45 degree angle horizontally. Completed but noise still present if reduced. Was also advised to apply mastic to the cap tube junction in the evap. Sr#7733158833 ordering mastic to complete repair. ; ordrng 3 4318168 (Mastic)s

Arrived on site for a special project on the heater element. Inspected unit and work area. Replaced the heater and tested the unit. The unit is working as designed. Call complete.

"Arrived on site for ice issues. Ran diagnostics weak water flow to water pan,continued diagnostics all test passed,ran unit through a normal cycle,weak water flow ice formed on evaporator plate,ice thin and not full replaced water valve,good water flow.

"Arrived on site to diagnose range that is either not heating at all, or not heating well (maybe half heat). Examined wiring harness and terminal block. Found 120/120 present, but the retaining nut on both L1 and L2 was loose, and wires could be moved just by touching them, making poor connection. Tightened nut and checked wiring. Found wiring good. Checked elements and burners and all is good. Customer said the rear 2 burners sparked sometimes around the receptacle. Found they weren't fully seated. Seated elements and tested all functions and verified with customer present that all items working as designed. If issue persists it is likely in the incoming wiring dropping a leg. Call complete."

"Arrived on site to inspect dishwasher handle, did further inspection and found during installation the drain loop was omitted. Advised CX the unit will need a drain loop, at additional cost if they cannot provide in warranty status. The CX will attempt to get their receipt and will contact us to arrange return service. Contact GC for details if scheduled. No leaks observed during service."

"Arrived to inspect noise, pulled out oven and inspected noise coming out from upper fan. The upper fan was not properly installed and was rubbing on the upper cover. I fixed the vibration noise and tested unit outside the wall, no more noise. Installed the unit back in and retested unit up to temperature on both chambers, CX satisfied, job complete."

"Arrived on site to test for squeaking noise, tested unit found belt stretched and failed gear case, replaced gear case and belt, tested unit, unit now running as designed, noticed that the unit did not drain well, found wrong drain hose on unit and a kink in the drain hose , advised customer to but a proper hose and replace it to prevent damage to drain pump, no leaks detected job complete"

"Arrived on site to inspect washer not spinning and draining intermittently. Upon further inspection, I placed the unit in diagnostics showing error code F7E5-shifter fault. Cleared the code and continued with testing. When the unit got to the agitation mode, I could hear the shifter making a loud rattling noise. Following the tech sheet, I tested for the error code and found the shifter (actuator) at fault.. I removed and replaced the actuator and calibrated the unit. Retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for refrigerator leaking water. Upon arrival customer had stated that there were signs of water leaking two weeks after unit was previously repaired. Upon arrival confirmed issue and inspected fridge and all waterline connections as well as door gaskets etc. to verify there were no signs of ice buildup or signs of other internal or external leaking that could be affecting unit. After verifying that all waterlines were intact and not leaking inside the refrigerator itself and underneath I didnt trace the leak back to where the copper line that feeds through the back of the wall and connects to the fill line going to the fridge was the culprit. Found that the brass connector on the copper line was starting to fail and corrode causing a small but steady leak down the copper line and wall behind the fridge. Instructed customer that at this time a plumber be required to repair/replace copper line in order to stabilize water flow and prevent further leaking. Took photos in SD indicating the area of the leak.; ordrng 1 Cnote (Service management read att. Note)

"Arrived on site for long drain error code ran diagnostics. Taking longer then normal to drain . Quoted on drain replacement. ; ordrng 1 W11458345 (Drain pump)"

Arrived on site for dead UI . Found no voltage from appliance manager control replaced control. Found ceramic 20 amp fuse had popped as well. Ran tests on all components and found no reason for control and fuse failure . Preheated oven and cup of water in microwave. All checks normal . Job complete

Arrived onsite for stand alone freezer not keeping temperature. Upon arrival found unit with ice buildup on evaporator cover. Removed ice and expose evaporator. Evaporator was ice block. Was able to access heater and found heater open. Will need heater replaced.. Ordering parts. Office to reschedule

Arrived on site and inspected refrigerator and found freezer door is not closed properly. Entire door is forward approximately 1 inch and interior is frosted over. Was able to move drawer all the way forward inspect rails and did not see any missing bearings. Recommend it to homeowner that freezer be allowed to completely defrost over two days to see if a food item was the only cause of the issue.

"Arrived on site and replaced control panel and door front, sent pictures of door damage to service management. job complete"

"Arrived on site and rebuilt dryer with parts ordered by previous technician, well still need green sliders four front bearing.; ordrng 2 WE1M1067 (Green slider)s"

Arrived onsite for washer not filling. Upon inspection I Found that the water valves would not activate in diagnostics mode. I quoted customer for valve R/R customer agreed I installed new valves and tested unit and found unit operating as designed.

Arrived on site to test unit for unit not heating. Test unit and found bad high voltage. Found broken magnetron and capacitor and diode. Replaced all 3 parts test unit and unit test good job complete.

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverted motor. Replaced sumpAnd motor

Arrived on site to test unit for u it not dissolving all the soap. Test unit and found lower and upper spray arms clogged. Cleaned the spray arms test unit and unit test good. Job complete.

"Arrived on site for customer complaint of water filter not able to be removed, I removed filter, tested unit, found failed water valve, I am ordering valve. Parts ; ordrng 1 W10897719 (Valve)"

Arrived on site for oven Tripping the breaker. I inspected the unit and work area. I found the breaker off. I tried to reset the break but it immediately tripped. I Inspected the wall oven for and shorts to ground and found none. I removed the wall oven from the power supply and found the breaker still tripping with no load. Indicating a bad break or a short in the house wiring. I advised the customer of my findings and recommended an electrician come out. Job complete.

"Arrived on site for ice machine leaking. I inspected the unit and work area. I found the tile raised from the leaking water, and the cabinet water damaged. See pictures. I spoke to the customer and she stated the installer came out and found the drain hoses going into the drain pump from the ice machine cabinet loose and leaking. He tightened the connections. I ran a diagnostics cycle and monitored the water lines while the unit was draining and filling. I found no leaks and all lines secure. The unit is working as designed p. Job complete."

"Arrived on site for dishwasher not draining. I spoke to the customer and found out the dispenser door isnt opening all the way either. I tested the unit and found it draining, I found the dispenser spring weak and not opening all the way. I found the water valve weeping into the tub.

"Arrived on site for dryer not heating. I inspected the unit and work area. I found the unit powering on and tumbling but no heat. I found the heating element broken, and all thermistor ps are good.. I installed a new heater. I reassembled the unit and tested it. It is now working as designed.

Arrived on site to install previous diagnose parts. I installed a new console and outer door. Job complete.

"Arrived on site for dryer service. I inspected the dryer and found the harness, motor, heating element and blower in good condition. I ran the unit and found it heating and cycling. The unit is working as designed.

"Arrived on site for unit not cooling. Upon arrival found ball of ice on top left corner of evaporator,Uploaded pic on SD. Ran diagnostics and compressor starts ,but does not pump refrigerant through evaporator. Called PR for assistance. PR advised that it is a sealed system issue. This is R134a sealed system unit. Customer wanted 2 quotes. One for just running nitrogen through system to see if restriction could be cleared and one for worse case scenario for compressor and evaporator. Office to reschedule ; ordrng 1 W11125124 (Compressor) and 1 W10858281 (Evaporator) and 1 WPW10143759 (UV dryer) and 1 TJ90SF8404 (Access valve)"

"Arrived on site for refrigerator needing previously diagnosed sealed system equipment. Upon arrival recovered 5 ounces of refrigerant than installed compressor,UV dryer,access valve. Pool vacuum on unit and then found after 10 minutes no signs of leaking then charge system with 5 ounces of refrigerant in allowed unit run for 20 minutes. Found after 10 minutes pressures stabilize at 145/2 psi (high/low). Inform customer to allow unit 24 hours to stabilize temperatures. Call complete"

"Arrived on site to test unit for gas leak, tested unit with bubble solution on all possible leaking joints, found gas leak at flex pipe wall connection, removed pipe and found 3 cracks inside pipe, called safety to present my findings, safety advised to call tech line and see if flex pipe will be covered, tech line stated that whirlpool will not cover parts not manufactured by them, advised customer to call contractor and get installers to come back and replace pipe, job complete"

"Arrived onsite for unit with LF error code will not spin or drain. Upon arrival ran diagnostics and got F0-E4 spin limited by water temperature. Rant auto test. Cold and hot water valve failed. Agitate, spin and drain test passed test passed. Need to replace valve. Replaced valve and tested unit by running a quick cycle. Unit fills correctly. Unit operates as designed. No leaks present at this time. Job complete"

Arrived onsite for unit leaking water from bottom of unit. Upon arrival found water on floor liner. Tested unit and water leaking from top seal between outer tub and gearbox. Inspected unit and found lots of rust on gearbox and cabinet. Need to replace gearbox.

Arrived on site for unit not powering on. Upon arrival tried unit and power button is not responding. Unit allowed me to put on diagnostics and gave F6-E2 error code for UI cannot hear ACU. Called techline for assistance found UI not responding . Tech recommended replacement of console. Tech gave SR#7733153395.replaced console. Tested unit unit operates as designed. No leaks present at this time.Job complete

"Arrived on site to test unit for not powering on, tested unit found bottom switch and mounting needed to be replaced, , replaced parts, test unit, unit now running as designed, job complete"

"Arrived on site to replace heating element per SP W11540964 - Special Project S17304, replaced element, tested unit , no leaks detected job complete"

"Arrived on site to test unit for water not dispensing, tested unit humming but not opening, replaced water valve, tested unit but now getting loud vibration sound in water lines when dispensing water, tested water pressure and got 75 psi, will need pressure regulator to fix issue, will also order a inlet main water valve , office to reschedule ; ordrng 1 W11482025 (Water valve) and 1 W10786952 (Pressure regulator) and 1 8212547RP (Tube water)"

"Arrived on site to test unit for beep sound during high rpm spin, was not able to mimic sound but customer had it recorded on phone, no errors stored in system, upon further diagnostics, found failed shocks, on low speeds the basket was hitting sides hard, was not able open unit for further diagnostics since unit is inside cabinet 17 inches from the floor,

"Arrived on site to test unit for rattling noise, tested unit for noise coming from loose heat guard on blower housing, secured it correctly, unit is running as designed, job complete"

"Arrived onsite for range oven not heating properly. Upon inspection I found that the ignitor was burnt out. I quoted customer for ignitor R/R customer agreed I ordered 1x ignitor\ HEATER,PLAIN. ; ordrng 1 MEE61841401 (HEATER,PLAIN)"

Arrived onsite for dishwasher with top rack falling off. Upon arrival I found the top rack adjusters where broken.I replaced adjusted and tested unit and found unit operating as designed.no leaks

Arrived onsite for DW with dent in door. Upon arrival I found that there was a dent in the top left corner of the door. Removed and replaced outer door panel. Job complete.

Arrived on site for dishwasher not allowing for UI functions after having a previously installed main control. Upon arrival confirm complaint and during a diagnostic check the only thing I could see that would appear was a UT error. Found a short in ui panel. Installed new panel but found same results as prior. Found unit has a possible thermistor & turbidity sensor leading to a programming failure with the ACU and ui panel. will need office to verify with ahs to get further authorization for required repairs needed.; ordrng 1 5304514670 (Control) and 1 807545704 (Ui control) and 1 154762601 (Turbidity sensor) and 1 154642901 (High limit thermostat)

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the air ducts clogged with ice. I disassembled the FC section and found the evaporator engulfed in ice/frost due to the unit not defrosting properly. I tested the defrost element and it is good. I tested the unit defrost and the control failed to provide voltage to the element. I removed and replaced the main control and removed the ice/frost from the evaporator and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect wall oven not working. Upon further inspection, I found the unit not wired at the junction box. I wired the unit and tested and the control panel failed to respond and showed F7 error code-stuck key. I found the control panel has been discontinued and advised the customer. At the customers request, I disconnected the harness at the junction box and placed wire nuts on the ends of the harness for safety (photos). Job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=-1 degree and RC=57 degrees. Customer advised that they can hear a loud rattling noise coming from the unit. I placed the unit in diagnostics and tested the RC & FC fans and found that the RC fan is making the noise. I removed the lower crisper drawer and found ice built up on the RC evaporator & cover. I pulled the unit out and inspected the drain tube at the back of the unit and there was no air gap. I sealed it with silicone to avoid a gap in the future. Also found the right RC door gasket is badly torn; ordrng 1 W10917313 (Rt RC door gasket)"

Arrived on site for microwave not redirecting all steam given off from items created from liquids cooked on range. Find arrival confirm complaint with customer. After further inspection found that vent assembly within microwave was able to hold a paper towel firmly to the exhaust vent when vent motor was set to low and high settings. Also found that unit had no external exhaust to cabinets and motor had been redirected as designed by manufacturer to vent things from cooktop to the top front of the microwave. Called whirlpool techline and spoke with Adrian sr#7733155663. Was instructed at this time that vent assembly built within microwave is functioning as designed per manufacture specs. Was also instructed that at this time microwave discoloration on the UI panel as well as door were out of cosmetic warranty period. Customer to contact Whirlpool for further assistance regarding UI panel endure discoloration. W11173813 (door stainless) W11173817 (Ui panel); ordrng 1 W11173813 (Door (stainless)) and 1 W11173817 (Ui panel (stainless)) and 1 Cnote (Customer needs concession prior to ordering parts)

Arrived on site for dishwasher not turning on. upon arrival confirmed complaint. After further testing I that the dishwasher was wired into a light switch on top of the cabinet above the dishwasher that would cut power to the unit as a safety feature if the light switch is turned off. Once restoring power to the unit I also found that the hot water connection to the dishwasher was also turned off and turned it back on to verify there are no leaks between the cut off and the dishwasher itself. I didnt try to run a fill agitation and drain cycle but during the test I found that although the motor and the drain pump motor were both receiving 120 V when designated both of them had internal bad bearings and were not zooming to the manufacturer specifications and failing to circulate the water through the tub or drain it out. Was able to reschedule with the customer to come back on March 16 of 2022 on a Wednesday to complete repairs with new motor and drain pumps. ; ordrng 1 A00126401 (Drain motor) and 1 5304519906 (Motor asm)

"Arrived on site for dryer not turning on. Upon arrival confirmed issue. Found pts, door switch, and all heating hardware functioning within manufacturing specs. After further testing I found terminal block receiving 30-60v on L1(black wire) . After resetting breaker I found intermittent 30-120v connection to still coming from L1 side and allowing unit to turn on only if power cord prongs wher held a certain way in outlet. Instructed customer at this time an electrician is needed to verify to integrity of outlet internally and instructed them on a dvc as well as contacting us if any new issues arise. Call complete"

Arrived on site for washer leaking water through the door. Upon arrival confirmed issue but found no errorcodes. I then found that the cause of the leak through the door was due to a warped door bellow. After replacing the Bellow I reassembled and tested the unit and made sure to fill the tub as full as it could without resetting the pressure switch to verify that unit could hold water without any leaks. Unit is now functioning as designed I then instructed customer on the best ways to maintain bellow to prevent further issues.

"Arrived on site to inspect dryer control panel display issues. Upon further inspection, I turned the unit on and found some of the display digits missing. I am ordering the control panel and scheduled return service for 03/16/22. No water leaks observed during service.; ordrng 1 W11319991 (Control panel)"

"Arrived on site to inspect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and the control panel failed to respond. I found the unit plugged in under the sink and there is a switch panel on the wall above the sink. I turned the switches on and a light above the sink came on and the disposal came on. When the disposal came on, the dishwasher powered on as well. I tested the unit in diagnostics, showing no error codes, and it operated as designed. I recommended that the customer have an electrician inspect the outlet for improper wiring. No mechanical issues with the unit. No water leaks observed during service, job completed."

Arrived on site for refrigerator not cooling properly. Upon arrival confirm complaint and after further inspection found that the unit had a defrost issue not allowing the unit to melt all the ice on the freezer evaporator. After further testing found that the failures were caused between the defrost timer as well as the defrost thermostat. I replaced both required parts reassembled and test of the unit and found freezer fully functioning as designed and informed customer to allow unit 24 hours before sticking any further items into the unit. Call complete

Arrived on site for dishwasher leaking water in the tub when not in use. Upon arrival customer stated they drain the water out 24 hours prior to our arrival but in that 24 hour period the dishwasher had filled half way with clear water. After further testing found that the inlet valve is failing not allowing the solenoid to seal off all the way causing water to go into the tub. The inlet valve sent with is an updated model that needs a new 3/4'FHT X 3/8'COMP ELBOW Plus a stainless steel water line. At time of service I could not verify if the cut off valve under the sink is functioning correctly due to the old style copper line not able to be safely removed and ensure it could seal back after testing. I need office to reach out to American home shield to verify how they wish to proceed and the possibility that a plumber could be needed to replace the cut off valve under the sink as well; ordrng 1 W10685193 (3/4'FHT X 3/8'COMP ELBOW) and 1 Unkown (Stainless steel dishwasher fill line) and 1 Cnote (Needs ahs autho for further repairs due to parts needed being accessories)

"Arrived on site and inspected washer and found saved error code F3E1. Ran diagnostics cycle and washer will not progress past C7. Inspected pressure system and found air trap is clogged, took one picture. After clearing air trap washer is now operating normally. job complete"

"Arrived on site and inspected dishwasher and did not find any error codes, customer is experiencing pods not completely dissolving in dispenser. Recommended placing pod at the bottom of the wash tub in order for it to immediately begin dissolving when hot water enters. Found small bits of plastic inside upper spray arm and remove them this may have been causing upper spray arm to not spin properly. Upper spray arm manifold may need to be replaced due to gasket flapper is not closing all the way. Customer will monitor dishwasher and see if this is necessary.

"Arrived on site and inspected dishwasher and found plastic pieces inside wash motor and drain pump. After clearing them also found drain pump is no longer secured to mounting bracket. After replacement started a normal cycle to confirm correct operation, job complete"

Arrived onsite for dishwasher tripping breaker. Customer stated happens in drain cycle. Upon arrival breaker was tripped. Reset breaker and tripped immediately. Disconnected drain pump and tried again. Breaker tripped immediately. Unplugged dishwasher and reset breaker but breaker again tripped immediately without anything plugged in. Notified customer that there is an electrical issue where the breaker is tripping without load. Plugged unit in alternate outlet and ran test successfully without issue. Customer will need to seek electrician to correct the issue. Job complete

Arrived on site to test unit for oven not heating. Test unit and found opened tod. Test unit and oven pre heated to 350 job complete.

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

Arrived onsite for broken refrigerator drawer. Upon arrival found drawer rail out of position causing drawer to be out of alignment. Secured rails. Drawers are now functioning properly. Did notify customer that crisper drawer is cracked and could possibly need to be replaced. Drawer is outside 30 days cosmetic warranty ; ordrng 1 WPW10308868 (Large bin)

"Arrived onsite for microwave, door not opening and motor running when not in use. Upon inspection found board latch failed causing door issues and switch actuator. Quoted customer 58.50 for parts and 201.51 for labor and service totaling 260.01 before taxes. Replaced latch. Tested unit and unit is functioning properly. Job complete"

Arrived on site to test unit for unit tripping breaker. Test unit and found bad heating element and sump and motor and fill valve. ; ordrng 1 W11175771 (Inlet valve)