Service History 642

Near Spring Branch, TX 78070
Robert
Job Details: 05/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job for complaints of no ice production. Ran diagnostics 56 got e2 code lost position. Ran 57 harvest it bumped ice and complete ran fill test it passed. Ran fan test and the fan also gasket for freezer damaged. ; ordrng 1 W10407216 (gasket-fip) and 1 W10846539 (evaporator fan blade) and 1 WPW10675033 (cntrl-elec)
Near Moody, TX 76557
Wesley
Job Details: 05/09/2020
COOKTOP WHIRLPOOL WFE505W0JS0 Arrived onsite and found unit rr switch to be improperly. Contacting. Replaced switch and corrected issue. All checks good.
Near Del Valle, TX 78617
Eman J.
Job Details: 05/09/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for refrigerator not making ice. Tested the system found that the ice maker was faulty. Replaced ice maker, tested system everything works as designed. No water leaks at time of service job complete."
Near Lampasas, TX 76550
Al
Job Details: 05/09/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived to inspect dishwasher ticking noises.Found the middle spray arm was hitting the manifold. Ordering manifold and spray arm.Customer requests DIRECT SHIP TO CUSTOMER.Ordering CNOTE D2C.Needs more work ; ordrng 1 CNOTE (D2C SHIP TO CUSTOMER ) and 1 WPW10498900 (SPRAY ARM MIDDLE)
Near Burnet, TX 78611
Keith D.
Job Details: 05/09/2020
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived onsite and tested operation found no error codes. Ran through diagnostics and found recirculating pump shutting off after 3seconds of fill time. Right after the unit will shut off completely dead for 30 sec and then power back on. Found that the external pumped had failed. Also found recirculating pump water level sensor wire harness had failed Installed new water level sensor and pump harness and recirculating pump Unit will need new external pump to repair and it’s an accessory.
Near Austin, TX 78739
Luis
Job Details: 05/09/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for broken wires to fill tube heater,removed damaged fill tube installed a new fill tube assembly,ran diagnostics icemaker passed ran fill test passed.
Near Leander, TX 78628
Lou
Job Details: 05/09/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher door noises. Upon further inspection, I opened the door and it was quiet. Customer advised that their builder sprayed silicone on the hinge springs. I inspected the hinges and found silicone grease on the friction pads which is the reason for the door not stopping when opened. I removed and replaced the pads and cleaned the hinges and bushings and adjusted the springs then retested the door. The door is opening as designed. Tested the unit in diagnostics and it operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78721
Jacob
Job Details: 05/09/2020
COOKTOP WHIRLPOOL RC8536XTW2 Arrived onsite to replace switches to cooktop. Customer was able to get an electrician out to get power off to the unit. Replaced switches. Could not test unit. Customer needed to get electrician back to reconnect cooktop. No issues at this time. Job complete
Near Austin, TX 78746
Jacob
Job Details: 05/09/2020
WASHER LG WM3370HWA
Near Austin, TX 78723
Jacob
Job Details: 05/09/2020
MICROWAVE WHIRLPOOL WMH31017HB4 Arrived onsite to replace parts ordered by previous tech. Upon replacement of parts. Ordered parts. Rescheduled with customer ; ordrng 1 W10892389 (cntrl-elec) and 1 W11441128 (FAN)
Near Bastrop, TX 78602
Scott
Job Details: 05/09/2020
REFRIGERATOR WHIRLPOOL WRT519SZDW02 "Arrived on site for no cool fridge . Found evap had a ball at welds steamed ice away unit is not frosting only to evap . Unit will need sealed system . Ordering compressor, evap ,drier ,service port . Also ordering lock kit just Incase . Please call to set return .; ordrng 1 AUTHO. and 1 LOCKRINGKIT and 1 SERVICEPORT and 1 TWOHRS and 1 U.DRYER and 1 W10836706 (evaporator) and 1 W11092625 (compressor)"
Near Hays, TX 78610
Leonardo
Job Details: 05/09/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for upper spray not working. Found spray arm broken, replaced spray arm test unit and unit test good job complete."
Near Austin, TX 78723
Jacob
Job Details: 05/09/2020
WASHER MAYTAG MVWB700BW0 Arrived onsite for unit spilling water from the bleach and detergent dispenser cups. Tested unit. Found that noth dispensers are not draining into tub. Replaced both dispensers. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78748
Leonardo
Job Details: 05/09/2020
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site to replaced burner head and burner caps. Replaced both parts test unit and unit test good job complete.
Near Round Rock, TX 78681
David S
Job Details: 05/09/2020
ICE MACHINE KITCHENAID KUIX505EBS1 Arrived in site for ice machine not making ice. I inspected the unit and work area and found the filter housing is leaking. All other functions are working properly. I am ordering the filter housing W11266112 to complete the repair.; ordrng 1 W11266112 (FILTER HEAD HOUSING)
Near Austin, TX 78759
Paul
Job Details: 05/09/2020
REFRIGERATOR KITCHENAID KSRG25FKBL15 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the auger motor and the ice maker. I tested the auger motor and it worked as designed. The ice maker went into a harvest and the mold filled with water. There were no water leaks present at the time of service.
Near Burnet, TX 78611
James
Job Details: 05/09/2020
DISHWASHER WHIRLPOOL WDF510PAYSA Arrived on site and installed new console and control. Found that the connection to control has shorted out when the heater failed. Also found locking tabs for control have deformed due to over heating when control shorted causing control to not seat into console. Unit will need new console and harness to complete repair. Breaker is off to unit and wiring disconnected in junction box. ; ordrng 1 W10837663 (harns-wire) and 1 WPW10380381 (console)
Near Austin, TX 78734
David Z
Job Details: 05/09/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site to install right side panel to resolve banging noise when drying clothes. Install right side panel and retested. Banging noise is gone, and drum is no longer contacting panel. All is working as designed. Call complete."
Near Austin, TX 78757
David S
Job Details: 05/09/2020
WASHER GE WCVH4800K2WW "Arrived on site for washer not locking and starting cycle. I inspected the unit and work area, I found that when engaging the latch on different cycle it would only lock the very other time. Will need to replace the latch to complete the repair. I gained access to the failed latch and replaced it with new. I tested the latch on different cycles, latch engaged every time. No water leaks detected. Job complete.
Near Round Rock, TX 78681
David S
Job Details: 05/09/2020
REFRIGERATOR FRIGIDAIRE FRS26LF8CS2 "Arrived on site for dispenser on,y dispensing crushed ice and a water leak from under the unit. I inspected the unit and work area. I found the drain tube was damaged and no longer draining into the pan. Ok have found the ice maker solenoid has failed and is no longer engaging. I replaced the solenoid and the unit worked as designed. I am ordering a drain tube 241957901, and a CNOTE for authorization to repair the leak. ; ordrng 1 241957901 (tube-drain) and 1 CNOTE (AUTHORIZATION )"
Near Georgetown, TX 78628
Lou
Job Details: 05/09/2020
DRYER WHIRLPOOL WED8000DW4 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could hear a thumping noise. Disassembled the unit and found the roller axles gunked up and the rollers not rolling freely. Removed and replaced the dryer repair kit (5 rollers, tension pulley) and belt and cleaned the axles. Cleaned a small amount of lint from the unit and reassembled. Tested unit and it is operating as designed. No lint observed at the end of service, job completed."
Near Austin, TX 78759
David Z
Job Details: 05/09/2020
WASHER SAMSUNG WF405ATPASU/A2 "Arrived on site to diagnose washer that had leaked and threw another suds error. Ran diagnostic cycle and tests. Could see large amounts of suds still in the unit. Customer is using a powder detergent, and likely has buildup. Removed lid and checked for evidence of leaks, and found trail that had come out of the vent in the rear and run down the back. Advised customer continue to run cleaning and hot water cycles to break down the soap till the suds are gone. Blew out pressure hose, but also ordering a new pressure sensor, DC96-01703F.; ordrng 1 DC96-01703F (PRESSURE SENSOR)"
Near Georgetown, TX 78628
Tyler B.
Job Details: 05/09/2020
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived to inspect unit with no display, replaced console and tested properly"
Near Kempner, TX 76539
James
Job Details: 05/09/2020
REFRIGERATOR BOSCH B26FT70SNS/08 Arrived on site and tested operation. Found fresh food fan working but air tower damper opens for a few seconds then closes. Tested damper and found to open and close properly. Installed control and found damper only opening partially the closing back. Unit will also need air tower assembly to complete repair ; ordrng 1 00678777 (AIR TOWER) and 1 AUTHO (AUTHO)
Near New Braunfels, TX 78130
Robert
Job Details: 05/09/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on job for complaints of still not cooling properly. Replaced UI control based on previous diagnostics. After replacement test operation all fans working and no leaks detected at time of service.
Near Georgetown, TX 78633
Cliff
Job Details: 05/09/2020
OVEN KITCHENAID KMBS104ESS02 Arrived on site to diagnose a microwave with a door that is not aligned properly. Tested unit and found door not clipped together properly after previous repair. Reset door to proper position and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78746
Kevin
Job Details: 05/09/2020
WASHER MAYTAG MHW6630HW0 Arrived on site and inspected washer and found saved error code F9E1 remove front panel of washer and found clothing debris inside of drain catch not allowing water to flow. After clearing drain catch washer is operating normal.
Near Canyon Lake, TX 78133
Robert
Job Details: 05/09/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on job for complaints of ice in freezer. Confirmed ice in freezer from door not sealed properly. Found the top of refrigerator bowed not allowing the hinge to be placed correctly and the door scraping on bottom side of door. Called tech line 7727776132 sent pictures to tech line and based on the pictures they stated a file. Gave customer SR number.; saved tckt
Near Pflugerville, TX 78660
David S
Job Details: 05/09/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven restarting mid cycle. Customer had a video of what the unit was doing. I entered diagnostics mode and found fault code F6E4 user interface appliance manager mismatch. I and ordering the ACU W11261167, and UI W11296171 to complete the repair. Rescheduled for Friday 5/15/2020. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)"
Near Troy, TX 76579
Wesley
Job Details: 05/09/2020
RANGE WHIRLPOOL WFG520S0FSO Arrived onsite and found loose wire preventing unit from operating as designed. Corrected wire on fan harness. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Kempner, TX 76539
James
Job Details: 05/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and tested operation. Accessed fresh food evaporator and found visible failure and leak. Ran test 4 and found no frost pattern. Tapped system and found no refrigerant in sealed system. Installed new compressor, drier, evaporator and stub. Vacuumed system to clear and test for leaks. Charged with 6oz 134a and tested for proper frost patterns and cooling. Found both the freezer and fresh food evaporators are frosting properly and unit is now cooling. Job complete"
Near Georgetown, TX 78628
Cliff
Job Details: 05/09/2020
WASHER MAYTAG MVWB835DC0 Arrived on site to diagnose a washing machine that is not filling with water. Tested all parts and components and found no mechanical failures with water at this time. Homeowner informed me unit started working several days ago and has been functioning normally since. No repairs needed at this time and no leaks were found at time of service.
Near Austin, TX 78705
Luis
Job Details: 05/09/2020
REFRIGERATOR JENN-AIR JFC2089HES "Arrived on site for no cool. Compressor and fans running, removed compressor cover,found excessive amount of corrosion in drain pan,diagnosed leak at discharge tube due to corrosion. Due to leak at discharge,compressor sucked in water and unit will need a compressor,discharge line,evaporator and filter drier.
Near Canyon Lake, TX 78133
Robert
Job Details: 05/09/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on job for complaints of not drying dish. Ran diagnostics and found heater working checked temperature of water it’s good. Adjusted dispenser setting for proper conditions. No leaks detected at time of service.
Near Austin, TX 78737
Kevin
Job Details: 05/09/2020
REFRIGERATOR MAYTAG MFI2570FEZ08 "Arrived on site and inspected refrigerator and found very little ice production, freezer temp is 15 and ice box temp is 25. Spoke with techline and they recommended a sealed system repair. Will also bring back other possibilities to ensure repair on next visit. Sealed system repair ; ordrng 1 8201786 (start device,combo) and 1 SEALEDSYSTEM (2 HOURS ) and 1 W10316760 (thermistor) and 1 W10913906 (coupler) and 1 W11043763 (cntrl-elec) and 1 W11209866 (COMPRESSOR ) and 1 W11269232 (UI) and 1 W11334745 (EVAP MOTOR ) and 1 WPW10143759 (dryer) and 1 WPW10300024 (icemaker) and 1 WPW10313899 (evaporator)"
Near Marble Falls, TX 78654
Keith D.
Job Details: 05/09/2020
WASHER MAYTAG MHW5630HC0 Arrived onsite and installed previous diagnosed parts. Tested operation found unit working properly. No water leaks at time of repair. Job complete
Near Temple, TX 76502
Al
Job Details: 05/09/2020
DISHWASHER FRIGIDAIRE FGID2466QF5A Arrived to install previously ordered part.Removed broken middle spray arm and replaced it.Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 05/09/2020
MICROWAVE GE PEB9159SJ2SS "Arrived on site to inspect microwave with a hole in the interior. Upon further inspection, I found that the wave guide cover had a large hole in it. I inspected the magnetron and wave guide and both are good. I am ordering the wave guide cover and scheduled Contacted customer via phone and advised of my findings. Advised not to use the unit until repairs have been completed. ; ordrng 1 WB39X10034 (cover wave guid)"
Near Temple, TX 76502
Cliff
Job Details: 05/09/2020
WASHER MAYTAG MAV7600AWW Arrived on site and installed new timer and lid switch assembly. Tested unit and found unit will now agitate on three out of four cycles but will not spin on any speed. As there is not enough technical information on text sheet I was not able to verify motor winding wiring to be properly set.No further repairs can be done to correct this issue.
Near Crawford, TX 76638
Wesley
Job Details: 05/09/2020
REFRIGERATOR GE GSE25ESHBSS Arrived onsite and found freezer Evap drain clogged with debris. Cleared drain and cleared ice. Also replaced drawer slide that had cracked out of place. All checks good.
Near Cedar Park, TX 78613
David Z
Job Details: 05/09/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for unit not starting after door was closed. Performed diagnostic and checks on door. Found that the lock for the door on the panel side was locked back, and not locking on the latch. Removed door panel and gained access to latch. Removed retaining bar and set lock tongue to open position. Reassembled latch and retested. Latch is now properly closing when door is closed. Tested unit and all is now working as designed. Call complete."
Near New Braunfels, TX 78130
Robert
Job Details: 05/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived on job for complaints of no ice. Found the icemaker full of ice but not harvesting. Replaced icemaker and it filled with water.
Near Wimberley, TX 78676
Robert
Job Details: 05/09/2020
REFRIGERATOR FRIGIDAIRE FRS26H5ASB5 Arrived on job for complaints of no water and freezing in refrigerator side. The filter was not correctly installed so I pushed it in the remaining distance and found the dispenser now working but the filter is cracked. Customer will replace filter. The thermostat in the refrigerator not working properly stuck in closed position will need to replace thermostat. ; ordrng 1 5304496561 (cold control kit)
Near Kyle, TX 78640
Leonardo
Job Details: 05/09/2020
OVEN WHIRLPOOL MGR6600FZ1 Arrived on site to test unit for door falling. Found right hinges broken. Replaced hinges test unit and unit test good job complete.
Near San Marcos, TX 78666
Richard
Job Details: 05/09/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for the washer not completing a cycle. Ran diagnostics and found error code for no fill and long fill. Inspected water hoses and found build up inside the water valve. Replaced valve and washer tested good. Complete
Near Austin, TX 78734
Brandon
Job Details: 05/09/2020
DISHWASHER KITCHENAID KUDE40FXSS5 "Arrived on site for customer complaint of unit not drying or heating. Found short in control board, I replaced control board, unit tested good."
Near Austin, TX 78730
David Z
Job Details: 05/09/2020
DISHWASHER BOSCH SHXM63W55N/01 "Arrived on site to diagnose dishwasher that was continuing to leak on the left side after several attempted repairs. Performed diagnostic and called Bosch tech line. Customer did inform me that unit was leaking after 20-30 mins in cycle. Spoke to Bosch tech line rep and informed them of the leaks, and that 2 gaskets, hinges, and inner door have all been replaced, along with several adjustments and attempts to seal. Tech line rep informed to do 2 things. First item was to set up a “high Loop” in the drain line for the unit. If drain line is too low it will allow water to run back into the unit and overfill. Pulled extra hose into cabinet and zip tires a high Loop around the sink water lines. Second item was to level the unit. Raise front and slightly dropped rear. Retested unit and confirmed water level with tech line rep. Rep said to let unit run for 5 or so minutes and call back if leak persists. I let the unit run about 15-20 and no leak had reproduced
Near Round Rock, TX 78665
Paul
Job Details: 05/09/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for a refrigerator to replace previous diagnosed parts. I found the same issue as on the previous visit. The ice box is way out of level and down hill on the left side causing water to come out of the left side of the door and run into the ice bucket and freeze under the bucket. With the refrigerator level the ice box is not level. If the left leveling leg is screwed down to try and raise the left side of the ice box the doors get very uneven. I checked the ice box and made sure it was clipped correctly in the ceiling of the refrigerator. The way the ice box is hanging is almost like the lining in the ceiling of the RC is bowed. I called techline and spoke with Brian SR# 7726909520. I sent Brian pictures of the ice box showing how it was leaning down on the left side compared to the shelves. It was determined there is an issue with the line causing this. Call complete.
Near Austin, TX 78749
Kevin
Job Details: 05/09/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Arrived on site and inspected refrigerator and found frost buildup on the rear of the freezer, took pictures, Ice is only in the center of the evaporator near the fan. This may have been caused by an air gap that has already been corrected. removed all ice from interior.
Near Bastrop, TX 78602
Scott
Job Details: 05/09/2020
RANGE THERMADOR PRG484GGUS "Replaced both switches on left front and rear burners .No gas leaks detected at time of service .job compleat"
Near Austin, TX 78723
Jacob
Job Details: 05/09/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Arrived onsite for unit not dispensing water or ice. Put unit in diagnostics mode. But could not individually test any parts of the unit on its own. Ordered part. Rescheduled with customer. ordrng 1 W11380560 (CONTROL ELECTRIC )"
Near Fischer, TX 78623
Robert
Job Details: 05/09/2020
DISHWASHER GE GDT665SSN0SS Arrived on job for complaints of dishwasher stopping during wash cycle. Check voltage at control and found loose connection to control reconnect and unit powered on. No leaks detected at time of service.
Near Kyle, TX 78640
Richard
Job Details: 05/09/2020
WASHER MAYTAG MVWC565FW2 Arrived onsite for the washer not working properly. Ran diagnostics and found that the pressure switch inside the control is not allowing the correct amount of water to be dispensed . Ordering control board office to schedule ; ordrng 1 W11399433 (CONTROL BOARD )
Near Pflugerville, TX 78660
Eman J.
Job Details: 05/09/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite for washer. Tested system couldn’t get into diagnostics. Replaced the console and control electric . Entered diagnostics got no error codes. Everything works as designed. No water leaks at time of service. Job complete
Near Spicewood, TX 78669
Brandon
Job Details: 05/09/2020
WASHER WHIRLPOOL WFW97HEXW2 "Arrived on site for customer complaint of torn bellow, I replaced bellow, unit tested good.
Near Austin, TX 78749
Jacob
Job Details: 05/09/2020
DRYER WHIRLPOOL WGD5700VW Arrived onsite for unit not heating during drying cycle. Tested unit. Upon inspection. Found that the fuse was no good. Replaced fuse. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Austin, TX 78744
Jacob
Job Details: 05/09/2020
WASHER WHIRLPOOL WFW3090GW0 Arrived onsite to replace plate to dispenser drawer. Replaced plate. Tested unit. Unit Test good. No leaks at this time. Job complete
Near Seguin, TX 78155
Richard
Job Details: 05/09/2020
VENTHOOD GE ZV750SY Arrived onsite for the vent hood not working. During inspection of the vent hood. Found that it’s screwed into the granite wall. Complete ; saved tckt
Near Robinson, TX 76706
Wesley
Job Details: 05/09/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived onsite for not cycling properly and some frost build up. Replaced control. In event of repeat failure return with bi metal and heater.
Near San Marcos, TX 78666
Leonardo
Job Details: 05/09/2020
DISHWASHER KITCHENAID KDFE104DSS1 Arrived on site to test unit for unit not washing. Test unit and found wash motor was really loud and not spraying water. Replaced sump and motor test unit and unit test good no leaks present at this time job complete
Near Georgetown, TX 78628
Cliff
Job Details: 05/09/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site today no say microwave that was making a normal noise. Tested unit and found noise homeowner is hearing is air baffle for ventilation system on microwave. Advised homeowner on findings and how it is intended designed of the unit. No repairs are needed and all is working properly at this time.
Near Killeen, TX 76549
Al
Job Details: 05/09/2020
DISHWASHER AMANA ADB1400AGW1 Arrived to inspect dishwasher not filling.Confirmed the complaint and removed the kick plate and found the inlet valve plug wasn’t connected.Secured the connection and unit began operating as designed.
Near Austin, TX 78717
Paul
Job Details: 05/09/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the controls. I confirmed broken tabs on the evaporator cover. I sealed the evaporator housing with sealant. I replaced the harness and the cover attaching it in the middle and at the top thru the tabs with screws. I found the drain clear. I tested the unit and found it working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78726
David Z
Job Details: 05/09/2020
OVEN WHIRLPOOL WOD51EC7HS00 Arrived on site to install previously diagnosed console to resolve the twitching scrolling issue found. Replaced console and retested. Unit is now operating as designed. Call complete.
Near Jarrell, TX 76537
Cliff
Job Details: 05/09/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived on site to diagnose a microwave that is not heating. Found high-voltage system not operational. Unit will need magnetron, capacitor, and diode. Will also bring door switches and magnetron thermostat with me in case needed..; ordrng 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W10864741 (T-STAT) and 1 W11256462 (DIODE)"
Near Killeen, TX 76542
Al
Job Details: 05/09/2020
WASHER WHIRLPOOL WTW8000DW5 Arrived to inspect washer not filling properly.Confirmed the complaint and removed and replaced the housing.Reassembled and unit tested as designed.Job complete.
Near Austin, TX 78749
Jacob
Job Details: 05/09/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for unit not putting out hot water. Tested unit. Found that the water valve was not allowing enough hot water to pass through. Replaced water valve. Tested unit. Unit test good. Let customer know of possibly low water flow from the hot line valve from the wall to the unit. No leaks at this time. Job complete
Near Austin, TX 78747
Kevin
Job Details: 05/09/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site and inspected washer and found tub is not centered in cabinet, after correcting ran a diagnostic cycle and showed customer how loading can affect washer and create an unbalanced load. Washer is operating correctly now, job complete"
Near Spicewood, TX 78669
Brandon
Job Details: 05/09/2020
WASHER WHIRLPOOL WCVH4800K2WW "Arrived on site for customer complaint of unit not draining, I found faulty drain pump, I replaced the drain pump unit tested good collected payment on credit card.
Near San Marcos, TX 78666
Richard
Job Details: 05/09/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for the refrigerator freezer light not working. During testing found that the freezer light module was no good. Replaced module and all lights tested good. Complete
Near Woodcreek, TX 78676
Leonardo
Job Details: 05/09/2020
MICROWAVE FRIGIDAIRE FGMV176NTF Arrived on site to test unit for no power. Test unit and found bad fuse. Replaced fuse test unit and unit heating correctly job complete.
Near Leander, TX 78641
Lou
Job Details: 05/09/2020
DISHWASHER WHIRLPOOL DU810SWLQ0 "Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I found the unit timer set on normal wash with the door closed but the unit was not operating. Opened the door and found moldy water in the tub. Removed the toe plate and found a large amount of spider webs under the unit. Also found where it appears that the tub has been leaking, the inlet valve has been leaking, and several rust spots on the legs and springs. The right door spring was completely rusted off and broken laying on the floor. I took several photos of the issues and submitted to the office to provide to the warranty. I am ordering the motor assembly, timer, valve, pump seal grommet), and washer groomer. Also ordering a CNOTE-AUTHORIZATION & CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. No water leaks observed during service.; ordrng 1 3369037 (grommet) and 1 3369038 (washer)"
Near Austin, TX 78747
Luis
Job Details: 05/09/2020
FREEZER MAYTAG MZF34X20DW00 "Arrived on site for no cool. Powered unit on clicking noise from compressor compartment,removed cover removed starter found burnt pins on starter,installed a new start powered unit on compressor powered on,removed evaporator cover frost forming on evaporator; used 1 8201786 (START DEVICE) from stock"
Near Georgetown, TX 78628
Cliff
Job Details: 05/09/2020
DISHWASHER GE GDF520PSF2SS Arrived on site to diagnose a dishwasher that will not start. Tested unit through diagnostics and found unit not registering door closed. Door switch will need to be replaced to complete repairs. ordrng 1 WD21X10490 (latch tub)
Near Georgetown, TX 78633
Cliff
Job Details: 05/09/2020
WASHER MAYTAG MVWB765FW3 Arrived on site to diagnose a washing machine that is constantly dripping into tub. Tested unit and found failed water valve assembly. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Elgin, TX 78621
Eman J.
Job Details: 05/09/2020
REFRIGERATOR KENMORE 795.72493.611 "Arrived on site for refrigerator not making ice. I have the wrong icemaker, need office to research icemaker. ; ordrng 1 UNKNOWN (ICE MAKER)"
Near Austin, TX 78738
Brandon
Job Details: 05/09/2020
DRYER SAMSUNG DV45K6200EW/A3 "Arrived on site for customer complaint of unit making noise, I thought noise was coming from idler and roller, I replaced idler and roller, there was still a noise, found motor and blower wheel needed replacing,
Near Gatesville, TX 76528
Wesley
Job Details: 05/09/2020
DRYER GE DCVH680EJ1MR Arrived onsite and found unit motor to have seized but a manual turn allowed every test after for drum to turn on its own full strength. No parts needed.
Near Canyon Lake, TX 78133
Robert
Job Details: 05/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on job for complaints of frost in freezer. Found door not closing properly. Adjusted the door to better seal . No leaks detected at time of service.
Near Killeen, TX 76542
Al
Job Details: 05/09/2020
MICROWAVE GE JVM3160RF5SS Arrived to inspect microwave with no power.Confirmed the complaint and removed and replaced all switches.Fuse checked good.Unit still didn’t work after switch install.Ordering filter noise and SS control panel.Office to reschedule with customer.Needs more work.; ordrng 1 WB27X11140 (FILTER NOISE) and 1 WB56X29817 (CONTROL PANEL ASSEMBLY STAINLESS STEEL )
Near China Spring, TX 76633
Wesley
Job Details: 05/09/2020
COOKTOP FRIGIDAIRE FGIC3666TB Arrived onnsite and replaced the main cooktop. Due to major structural cracking. Split from one end to the other no obvious sign of misuse. Repaired by replacing main cooktop. No pictures taken. All checks good. Unit can now be used.
Near Round Rock, TX 78681
David S
Job Details: 05/09/2020
COOKTOP JENN-AIR JED8430BDB Arrived on site for cooktop not working. Inspected the unit and work area. Found the unit is making a popping noise when the breaker is flipped. The customer went outside and flipped the breaker. I could see the spark coming from the infinity switch for the back left burner. I inspected the switch and found it was shorted out. I am ordering a CNOTE authorization and ordering the back left infinity switch W11088181 Please place customer on the cancellation list for possible sooner service.; ordrng 1 W11088181 (switch-inf)
Near Lampasas, TX 76550
Al
Job Details: 05/09/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived to inspect top load washer not draining.Confirmed the complaint and removed the drain pump and found an obstruction inside causing the fins not to turn.Removed and replaced it and unit tested tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78748
Kevin
Job Details: 05/09/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site and inspected washer and found bellow drains are blocked, after clearing washer is operating normally, no water leaks detected at time of service, job complete"
Near Austin, TX 78738
Brandon
Job Details: 05/09/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for customer complaint of unit not finishing the cycle and leaving clothes wet as well as not powering on. I replaced control boards to get unit to power on I found main wiring harness as needed as well as the tub and basket assembly.; ordrng 1 CNOTE (2 HOUR JOB ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 MAN JOB) and 1 W10919932 (HARNESS) and 1 W10919934 (HARNESS) and 1 W10919937 (HARNESS ) and 1 W10921996 (TUB ASSEMBLY )
Near Wimberley, TX 78676
Leonardo
Job Details: 05/09/2020
RANGE GE PS960SL4SS Arrived on site to replaced boards replaced both boards test unit and unit test good oven heating correctly.
Near Austin, TX 78758
Eman J.
Job Details: 05/09/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onsite for refrigerator. Tested system found that the ice maker bin is faulty. Ordering ice maker bin WPW10347093. . ; ordrng 1 WPW10347093 (ice container)
Near Austin, TX 78738
David Z
Job Details: 05/09/2020
DRYER WHIRLPOOL WGD97HEXL Arrived on site to diagnose dryer making an intermittent squeaking sound. Performed diagnostic and ran unit. Did not hear much during brief run. Checked rollers and found belt pulley and 1 rear roller seized. Used repair kit and replaced belt rollers and belt pulley. Retested and all is now working as designed. Call complete.
Near Austin, TX 78758
Eman J.
Job Details: 05/09/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for refrigerator. Replaced previous diagnosed parts job complete
Near Austin, TX 78741
Jacob
Job Details: 05/09/2020
DRYER AMANA NED4655EW1 Arrived onsite for replace parts previously ordered. Replaced heater element. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78633
James
Job Details: 05/09/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 "Arrived on site and tested operation. Found product temperature at 48 degrees and unit registering as 37. Average temp in memory of 37 degrees with a minimum temperature of 33. Unit is having a communication issue with RC thermistors. Also found right side door gasket torn. Unit will need new door gasket, evaporator cover, main control and Orion control to repair. ; ordrng 1 W10917313 (gasket-dor) and 1 W11395558 (COVER)"
Near San Marcos, TX 78666
Richard
Job Details: 05/09/2020
ICE MACHINE KITCHENAID KUID308ESS2 Arrived onsite for the ice machine not making ice. Ran diagnostics and found that the water is not filling up to the required level. Replaced pump and tested. Water is filling up to the correct level and making ice . Ice machine tested good. Complete
Near Austin, TX 78732
Luis
Job Details: 05/09/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for ice build up. Found ice forming on evaporator cover,per service pointer will need to replace thermistor harness,drip pan,install 2 new clips and zip ties. it will need to be defrosted 24hrs before return visit ; ordrng 1 W10836964 (DRIP PAN) and 2 W11456069 (CLAMP)s and 2 WPW10339879 (WIRE TIE)s"
Near Spicewood, TX 78669
Brandon
Job Details: 05/09/2020
RANGE MAYTAG MER8880AS0 "Arrived on site for customer complaint of unit not baking, found broken bake element, I replaced element, unit tested good.
Near Austin, TX 78750
David Z
Job Details: 05/09/2020
WASHER WHIRLPOOL MVWB765FC2 "Arrived on site to diagnose washer making a grinding noise when agitating. Ran unit she confirmed loud noise coming during fast agitation. Performed diagnostics. Removed agitator and found it had broken and wedged plastic in between the agitator and basket, causing several gouges and damage. Replaced agitator and retested. On retest unit was still making a large amount of noise and clacking. Ordering new basket due to damage, and returning with Rotor, Gearcase, Clutch. Will need to start with basket, Gearcase and clutch, and rotor if needed. Office to schedule return visit due to oversized part order. Ordering W10811957 basket.; ordrng 1 W10811957 (spin basket)"
Near Hutto, TX 78634
Scott
Job Details: 05/09/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site replaced control panel. Customer also complained about draw not even . Order rails warming draw . Please call to set return . No gas leaks detected . ; ordrng 1 WPW10441804 (slide-drwr ) and 1 WPW10441805 (slide-drwr RIGHT HAND )
Near Austin, TX 78702
Leonardo
Job Details: 05/09/2020
DISHWASHER KITCHENAID KDTE204GPS0 Arrived on site to test unit for no power. Test unit and found loose connection at junction box. Secured connection test unit and unit test good job complete.
Near Nolanville, TX 76559
Cliff
Job Details: 05/09/2020
REFRIGERATOR WHIRLPOOL ED5KVEXVQ00 Arrived on site to perform sealed system repair for refrigerator. Contacted tech line and spoke with Leon. If I was to install process stub and UV filter dryer on unit and charge with recommended amount of Freon. Perform the repair as recommended and found unit is functioning at this time. No water was hooked up to unit at time of service.File# 7727782721
Near Leander, TX 78641
Lou
Job Details: 05/09/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect wall oven not baking evenly. Upon further inspection, I placed the unit in diagnostics and checked error codes. The unit showed F6E4. Customer advised that they have had issues with display going blank and when turning the microwave off, the oven will turn off. Due to the unit being placed in the home before the software update took place and the unit not being connected to WiFi, I am ordering the console UI and will return with the main control and install both. Ordering the console and CNOTE-OFFICE TO SCHEDULE RETURN SERVICE.; ordrng 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 W11297728 (console)"
Near Granger, TX 76530
Cliff
Job Details: 05/09/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found neutral wire for defrost heater has had ice formed inside of the connection, and since it was not connected properly at time of manufacturing the ice has forced a disconnect through neutral wiring. This has prevented proper defrost operation. Rewired neutral properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service. Documented findings through online tech support portal.File#7725660615"