Service History 642

We serviced a

WHIRLPOOL DRYER

Model MED5030MW0

Near Pflugerville, Texas 78660

Vincent

Job Details: 06/14/2023

"Arrived on site for dryer, inspected unit and work area. Customers complaint was making sure the electrical cord was properly connected. I inspected and found all the wires lose. I tighten the screws and tested. Unit is now installed properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Waco, Texas 76707

Jonathan M

Job Details: 06/14/2023

"Arrived on site for a refrigerator that is still not cooling properly. Inspected unit and work area. Found a defrost issue in the freezer section and gained access to the control. Checked resistance through the heater from the control and found an open line. Disassembled the evaporator section and found all wires connected. Disconnected the freezer Molex and checked resistance through the heater and fuses. Found it registering 87.9 ohms of resistance, indicating a good circuit. I checked resistance from the control again and found an open line. Checked Continuity on the lower harness and the compressor area going up into the molex at the bottom cabinet. Found proper continuity. I called Whirlpool Techline ands spoke to Chris SR# 7736635468. He had me run through a couple more checks and advise that based on the current information, it would appear that there was a broken wire in the cabinet.

We serviced a

WHIRLPOOL ICE MACHINE

Model JUIFN15HX01

Near Woodway, Texas 76712

Jonathan M

Job Details: 06/14/2023

Arrived on site for an ice machine. That is not making full slabs of ice. Inspected unit and work area. Found the ice bin full of ice and the customer advised that the unit does not make a full slab of ice. Found the unit in the middle of an icemaking cycle and found a full sheet being made on the evaporator plate. Found the unit finish the cycle and harvest and slide across the grid cutter. The customer advised that it did not fill the entire grid cutter which is why she assumed that the unit was not making a false lab. I did explain to the customer that that is normal operation as the grid cutter is larger than the Ice sheet that will come off the evaporator plate. the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model KEMC308KSS04

Near Austin, Texas 78733

Wesley

Job Details: 06/14/2023

Arrived onsite and found door error. No microwave operation. Tested bus fuse which show closed and food. Cleaned wiring and connections on control and restarted. Unit is now operating as designed. Advised customer on repair. No parts needed. Advised customer that the microwave door tensioner bars ware not operating and the door is weak. Possible switch failure. Advised that some parts are for replacement on the microwave and further repair may not be adviseable.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Jarrell, Texas 76537

David Z

Job Details: 06/14/2023

Arrived on site to install new freezer door due to damaged existing freezer door. Found replacement door had scrapes in it and needs to be reordered. Office to schedule when new door arrives.; ordrng 1 LW10642554 (Freezer door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, Texas 78702

Wesley

Job Details: 06/14/2023

Arrived onsite for door switch false alarm and replaced the ui control. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, Texas 78733

Luis

Job Details: 06/14/2023

Arrived on site for no ice. Ran diagnostics E2 error code on icemaker unit will need a new icemaker. ; ordrng 1 W11658802 (Icemaker)

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Pflugerville, Texas 78660

Vincent

Job Details: 06/14/2023

Installed new glass and name plate. Job completed.

We serviced a

WHIRLPOOL RANGE

Model KCGC506JSS00

Near Smithville, Texas 78957

Joe Z

Job Details: 06/14/2023

"Arrived on site for center front burner continues to click even when lit. Also right front burner takes too long to light. Replaced right front burner head and test unit. Burner is lighting correctly. Need to order center harness, valve, and holder. Office to reschedule ; ordrng 1 W11381269 (Manifold) and 1 W11344433 (Harness) and 1 W11381271 (Orifice holder)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Temple, Texas 76501

Tyler

Job Details: 06/14/2023

Arrived on site for refrigerator not dispensing ice properly. Upon arrival I confirmed issue and after inspection Ice maker harvest cycle I then found ice had gotten stuck in bucket due to auger teeth bending out of place and getting stuck. Replaced bucket and found ice dispensing as designed. Call complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near Georgetown, Texas 78628

Lou

Job Details: 06/14/2023

"Arrived on site to inspect ice machine needing to be cleaned. Upon further inspection, I found some mold build up in the reservoir and water tubing. I placed the unit in diagnostics and tested. When the compressor came on I could hear it making a rattling noise. When I tested the heat valve, I heard a quick hissing noise and smelled refrigerant. I advised the customer of my findings. Unit left turned off and no water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS01

Near Canyon Lake, Texas 78133

Andrew

Job Details: 06/14/2023

"Arrived on site to test unit for water not dispensing properly and no ice production. Found ice maker not responding, top left RC door cover damaged, and dual Vals e not receiving voltage. Recommend replacing control kit and ice maker. ; ordrng 1 W11533213 (Control kit)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Robinson, Texas 76706

Jonathan M

Job Details: 06/14/2023

"Arrived on site for a washing machine that will not unlock the lid. Inspected unit and work area. Found the unit unplugged and as soon as the unit was plugged in, found the unit attempting to unlock the lid, but not unlocking. The control would not do anything until the lid was unlocked and kept trying to unlock the lid. Gained access underneath and was able to release the strike from the latch assembly. Replaced the latch assembly and ran the unit three diagnostics. Found an F5 E3 (lid will not unlock) error code. Around the unit through diagnostic testing and all tests worked and operated as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, Texas 78702

Leonardo

Job Details: 06/14/2023

Arrived on site to test unit for unit not draining. Test unit and found unit drains when you hit drain but board wont drain on its own. Replaced control board. Test unit and unit test good job complete.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Austin, Texas 78723

Matthew

Job Details: 06/14/2023

"Arrived onsite for unit making loud noise during spin. Customer submitted video. Forwarded video to tech line. Tech line Andrew SR#7736593802. Recommend replacing gearcase. Replaced gearcase cam and belt. Tested unit and unit is not making any noise. Customer will monitor. Called customer back several hrs later, had time to run 2 cycles and no noise reported. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Round Rock, Texas 78664

Vincent

Job Details: 06/14/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit not draining. Customer had already replaced the drain pump and still did not work. Entered diagnostics and retrieved error codes F8E6 F9E1. Ran a diagnostics and found unit not draining properly. Tilted and found unit had underwear stuck at the bottom of the tub. Removed all items and tested, unit is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF518SAHM

Near Austin, Texas 78701

Leonardo

Job Details: 06/14/2023

Arrived on site to test unit for dirt damaged. Could not get access to the unit they will call back to reschedule ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Kyle, Texas 78640

Kevin

Job Details: 06/14/2023

"Arrived on site and inspected washer and found due to an unbalanced load suspension support has broken and tub and basket have fallen on one corner to ground. Took pictures. Replaced suspension supports and Basket and tub are now centered properly. Took pictures and sent a short video of washer spinning to KB/service management. Discussed correct loading for this model and correct detergent usage, job complete"

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Leander, Texas 78645

Maurice R

Job Details: 06/14/2023

"Arrived onsite for burner not igniting. On inspection it was taking several sparks to ignite. The igniter was spark down, I replaced the burner head and the orifice. Now the burner ignite on the first or second spark. The unit is operating as designed and no gas leaks detected during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS02

Near Austin, Texas 78750

Paul

Job Details: 06/14/2023

"Arrived onsite to inspect refrigerator making clicking noises at the dog house during operation that the unit did not normally make. Upon arrival i confirmed clicking noises as the control in the dog house. I found that the evaporator fan is turning on, then the unit clicks the evaporator fan looses voltage and then the control clicks again and the fan turns back on and the cycle repeats. The control needs to be replaced.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Austin, Texas 78754

Matthew

Job Details: 06/14/2023

Arrived onsite for cracked tub leaking water. Confirmed crack. Replaced tub. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, Texas 78754

Matthew

Job Details: 06/14/2023

Unit moved to 3204. Arrived onsite to replace warped door. Replace RC door. Heated gaskets to fit. Unit is functioning properly. Job complete.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Elm Mott, Texas 76640

Jonathan M

Job Details: 06/14/2023

"Arrived on site for a dryer that has no heat. Inspected unit and work area. The customer complained that the dryer with tumble but not heat. Just the unit and confirm the customer complaint. Check voltage off the back of the unit and found 120 V from Line 1 to neutral, 22V from Line 2 to neutral and 77 V from Line 1 to Line 2 indicating an issue with the electrical supply. The customer turned off the breaker and turned the breaker back on, found proper voltage and polarity after breaker was reset. Tested the unit on a time dry high heat cycle and found the unit heating and operating as designed. Did advise the customer that the issue was with her electrical spy and have them sign the incoming voltage waiver. The unit is working as designed. Call complete."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Waco, Texas 76707

Jonathan M

Job Details: 06/14/2023

"Arrived on site for a wall oven microwave combo that is not heating in the microwave intermittently. Inspected unit and work area. The customer advise when they close the door softly, sometimes the unit will not turn on, but if they slam the door or if they shut the door fairly hard, the unit will work. Tested the unit and the customer tried to emulate the same issues she was having. Found that when she pulled open the door slightly that it would intermittently work or not. Spoke to JC and was advised this is normal operation, and that the customer asked to close the door firmly in order to ensure that the microwave turns on for safety reasons and to engage in the interlock switches. I called whirlpool Tech line and spoke to Adrian SR# 7736634070. He advised that this is normal operation as well, and that the door needs to be firm and closed in order to run properly. He advised that if theres no bowing on the cabinet on the front of the microwave, the unit is working as designed to make note further repairs. Call complete."

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS05

Near Austin, Texas 78717

Kimo

Job Details: 06/14/2023

Arrived onsite for a cooktop that wont light sometimes and it has small flames upon inspection I found that the regulator was set to LP when the customer as NG I corrected theirs and tested the unit and found unit operating as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Austin, Texas 78757

Scott

Job Details: 06/14/2023

Arrived on site for erratic temps in fresh food . FZ temps are normal. Found fresh food evap thermistor having moisture building up in connection from previous repair . Replaced thermistor . No water leaks at this time. Job complete

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Canyon Lake, Texas 78133

Andrew

Job Details: 06/14/2023

"Arrived on site to test unit for not completing wash cycles. Found agitator was stripped and gearcase has failed. Recommend replacing gear case, cam, belt, actuator, capacitor and agitator. Need autho and office to reschedule. ; ordrng 1 285565 (Agitator)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near San Marcos, Texas 78666

Andrey

Job Details: 06/14/2023

"Arrived on site to test unit for not igniting, tested unit found all burners sparking but no gas coming in, opened regulator conversation plug and found no incoming gas, inspected gas meter and found it closed, spoke to contractor and got authorization to open it, tested unit and now all burners are igniting, at this time unit is running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB04

Near Kyle, Texas 78640

Kevin

Job Details: 06/14/2023

"Arrived on site and inspected refrigerator and found doors are unlevel and refrigerator rocks. Adjusted front feet until doors are level and refrigerator no longer is rocking, job complete."

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, Texas 78701

Wesley

Job Details: 06/14/2023

Arrived onsite and was not given reasonable access to service unit by front office. Maintenance contact unreachable at time of service. Notified management and moved on.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Austin, Texas 78747

Kevin

Job Details: 06/14/2023

"Arrived on site and sound ice will not dispense, impeller is stripped. Removed icemaker assembly and broke off old impeller and replaced it. Use silicon to reinforce right hand side gasket. Ice is now dispensing properly. If issue happens again, order ice dispenser motor, impeller, separator, rectangular foam gasket on right hand side, and washer. Job complete"

We serviced a

LG WASHER

Model WT1501CW

Near Georgetown, Texas 78633

David Z

Job Details: 06/14/2023

"Arrived on site to diagnose washer that would not stop filling when in use. Tested unit and confirmed when filling even if you turn it off the unit keeps pouring in. Found I could stop it by shutting it off at the wall. Traced to hot valve solenoid can not close on its own. Replaced valve and tested. Confirmed proper function with no further fill issues in a regular cycle. Water shuts off properly.

We serviced a

LG WASHER

Model WM4270HVA

Near Round Rock, Texas 78681

Vincent

Job Details: 06/14/2023

"Arrived on site for LG WASHER, inspected unit and work are. I ran unit in a quick cycle and found that the unit would spin freely but like 3 min in the unit would stop and show error code LE Locked motor error. I gained access to the back and removed cover to expose the rotor and stator. Rotated the rotor manually and spun freely. I removed the main bolt to remove the rotor to inspect the magnets and the stator and was not successful , i tried to use a mallet and tap on the rotor but did not work. I informed the customer I would need to replace the rotor and stator and possibly the tub if its not able to come off freely. Customer would like. A second opinion on the diagnosis.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Leander, Texas 78641

Gerry C

Job Details: 06/14/2023

"KDTM604KPS0 Arrived to inspect no power. I found the junction block screws had not been tightened as designed and caused the wiring to fail. I corrected the issue and tested. The unit resumed all normal functions and I verified all loads operated as designed, with expected amp draw. No leaks observed during service.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, Texas 78745

Kevin

Job Details: 06/14/2023

"Arrived on site and found saved error codes F7E1,F7E6, for motor failure. Inspected lower assembly and found previous wire repair didnt hold. Redid wire repair and washer will now agitate and spin correctly and completes a calibration cycle and automatic diagnostic cycle, job complete. If issue continues will need lower harness, motor, control board."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Mountain City, Texas 78610

Andrey

Job Details: 06/14/2023

"Arrived on site to test unit for unit extremely out of balance, tested unit found suspensions extremely bouncy, replaced and tested, unit is now running as designed, advised customer not to over load unit due to to cause of suspension failure, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, Texas 78745

Kevin

Job Details: 06/14/2023

"Arrived on site and replaced gear case, shield, belt, cam kit. After rebuilding washer confirmed operation by running a diagnostic cycle, job complete"

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950US/AA01

Near Austin, Texas 78739

Leonardo

Job Details: 06/14/2023

Arrived on site to install new front panel. Installed new panel test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Buda, Texas 78610

Kevin

Job Details: 06/14/2023

"Arrived on site and found customer experienced frost buildup behind deli drawer on fresh food evaporator and frost buildup in freezer due to air gap. Frost buildup in freezer also caused no ice production. Since moving locations And defrosting Manually refrigerator operation has improved. Still found air gaps on the freezer door and both rails/freezer bracket would need to be replaced. If fresh food section frosted over again evaporator motor assembly with thermistor would need to be replaced.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Austin, Texas 78746

Luis

Job Details: 06/14/2023

"Arrived on site for a complete no,cool. Powered unit on pierced low side pressure in a vacuum,removed fresh food evaporator cover found traces of oil on evaporator and in drain pan,unit will need a new drain pan in addition to repair. Replaced drain pan and evaporator,replaced compressor,drier and 3 way valve,vacuumed system down u it kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good; used 1 W11457241 (Drip pan) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Bastrop, Texas 78602

Joe Z

Job Details: 06/14/2023

Arrived on site for Special Project element replacement. Upon arrival replaced element. Test unit and is operating as designed. No leaks present at this time. Job complete

We serviced a

MAYTAG DRYER

Model MEDB765FWO

Near Cedar Park, Texas 78613

Kimo

Job Details: 06/14/2023

Arrived onsite for dryer that is no longer heating. Upon inspection I found that the heating element had blown. I replace the element and tested the unit and found the unit operating as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Austin, Texas 78746

Luis

Job Details: 06/14/2023

"Arrived on site. Per service pointer replaced drain pan,secured evaporator to liner wall using clamps and zip ties,secured thermistor to correct location on suction line secured cover with 4 screws. Defective freezer led module per service pointer installed updated led module. AUTHOS: S191AQ , S16360; used 1 W11601310 (Led module) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Austin, Texas 78757

Wesley

Job Details: 06/14/2023

"Arrived onsite and found unit operating with restriction in the cap tube drier connection. Replaced cap tube. Pulled vacuum and charged system with 41g of r600a unit is now operating as designed. All checks good. ; ordrng 1 W11504434 (Coupler (replenishment kit 4)), used 1 L13000625 (Lokring 6/2 nr Ms 00 reducer) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JSC24C8EAM00

Near Jonestown, Texas 78645

Maurice R

Job Details: 06/14/2023

Arrived onsite for icemaker not producing ice. On inspection found the fill tube frozen. Took temperatures in the fc was -2 tested the water valve and it was working. Water was dispensing out of the dispenser with good flow. I called for water for the icemaker and none came. I steamed the fill tube and called for water again and it filled the tray this time. The customer said that it was hit and miss if it made ice. Told customer to call if ice production stops.

We serviced a

WHIRLPOOL WASHER

Model WFW9550WL00

Near Georgetown, Texas 78633

David Z

Job Details: 06/14/2023

"Arrived on site to diagnose washer throwing F21 error. Tested unit and found drain pump is making a loud rumbling noise and moving no water. Provided estimate for a new drain pump. Replaced pump and tested. Confirmed proper function with no water leaks. Repair completed."

We serviced a

JENN-AIR FREEZER

Model JB36NXFXRE00

Near McQueeney, Texas 78123

Andrew

Job Details: 06/14/2023

Arrived on site to test unit for not cooling properly. Exposed both evaps and found no frost pattern. Low side was pulling a vacuum at -28psi and high side was 35ish psi. Opened balance to both evaps and ran nitrogen through system. Heard hissing sound from appeared to be RC evap. Applied bubble solution and found no leaks from solder joints. Hissing was coming from inside cabinet. Pushed my bubble solution applicator up against lines exiting cabinet and verified leaking from in cabinet. Presented findings with Techline and was advised unit would be sent for review as leak is not accessible and cannot be repaired. Advised customer she would be contacted within 3-5 business days. Job complete. SR#7736632650

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Buda, Texas 78610

Andrey

Job Details: 06/14/2023

"Arrived on site to test unit for water leak, unit is located in apartment 1416, customer stated that water is leaking from the door, inspected below and found that it has no cracks or holes but a lot of pet has has accumulated under door not allowing the door to seal properly, removed hair and cleaned below, door is now sealing properly no leaks detected job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Leander, Texas 78641

Gerry C

Job Details: 06/14/2023

"WCG97US0HS00 Arrived to inspect gas valve broken. I verified the sue with the center burner and it will require the valve replacement. The front left burner igniter was dislodged and likely broken and will require replacement. Office to order parts and contact the customer for return service. No gas leaks detected during service.; ordrng 1 W11507531 (Igniter, FL) and 1 8286863 (Spring, Electrode)"

We serviced a

KITCHENAID WINE COOLER

Model KUBR214KSB00

Near Austin, Texas 78738

Luis

Job Details: 06/14/2023

Arrived on site unit needed adjustment unit working as designed.

We serviced a

AMANA MICROWAVE

Model AMV2307PFB07

Near Austin, Texas 78724

Matthew

Job Details: 06/14/2023

"Arrived onsite for microwave with no power. Upon arrival inspected unit. Found fuse blown. Customer had same issue 10/3/22, called Whirlpool and part wound be covered. / Replaced fuse and tested. Unit is functioning properly. Job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WGE745C0FS05

Near Seguin, Texas 78155

Andrew

Job Details: 06/14/2023

"Arrived on site to test unit for damaged cooktop. Found cooktop was cracked. Verified with claims part would be covered. Replaced cooktop, unit working as designed. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Leander, Texas 78641

Gerry C

Job Details: 06/14/2023

WFG550S0LZ4 Arrived to instal previously diagnosed and ordered part. I removed and replaced the cooktop and tested. The unit operated as designed. No gas leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, Texas 78757

Scott

Job Details: 06/14/2023

Arrived on site for no cool fridge . Found frost build on evap cover . Checked evap harnes . All connections good . Heater is energizing. Replaced control and dampner thermistor . No water leaks detected at this time. Job complete .

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Killeen, Texas 76542

Tyler

Job Details: 06/14/2023

Arrived on site for refrigerator needing previously diagnosed rc evap motor and ice door seperator. Upon arrival reconfirmed issue and installed both parts. Reassembled and tested unit. Found refrigerator working as designed

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX335HPS00

Near Spicewood, Texas 78669

Luis

Job Details: 06/14/2023

"Arrived on site for no,ice. Ran diagnostics water valve and pumps passed,compressor powered on no frost forming on evaporator plate diagnosed a leak in the system parts covered by manufacture sealed system warranty. Customer will call into office if they approve repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Leander, Texas 78641

Gerry C

Job Details: 06/14/2023

"WRX735SDHZ08 Arrived to inspect no water dispenser. The customer informed me the unit was just installed and was a replacement for the one this service was created for. I found the unit would react to dispenser button presses and voltage was present. I found the connector at the valve had pins that were over-expanded and after correcting, the issue was resolved. The unit operated as designed, no leaks observed during service."

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Leander, Texas 78645

Maurice R

Job Details: 06/14/2023

Arrived onsite for previously diagnosed parts. Installed the hinges and tested them. The door close all the way now and the light goes out now to. The unit is operating as designed and no gas leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Leander, Texas 78641

Kimo

Job Details: 06/14/2023

Arrived onsite for a washer that is making noise when in use. Upon inspection I found that the cam was damaged. I replace the cam and the actuator and tested the unit and found unit operating as designed no leak of any kids found at this time

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Mount Calm, Texas 76673

Jonathan M

Job Details: 06/14/2023

"Arrived on site for a washing machine that is not spinning the drum. Inspected unit and work area. The customer advised that the unit does not seem to wash her clothes and will spin out, but does not actually wash. Ran it through diagnostics and found no stored error codes. Ran the unit through an auto test with the lit up and found during agitation, the agitator moving slightly, but not Agitating the way it should. Put my hand on the agitator while it was agitating and found that I could hold it in place with the motor turning. Removed the agitator and found the agitator completely stripped on the inside. Did ask the customer about the low types that she washes, including heavy duty items. She did advise that she does wash rugs, blankets, and other bulky items in this washer. Did explain to the customer that those kinds of items can cause this issue; ordrng 1 WP3951744 (Agitator)"

We serviced a

JENN-AIR OVEN

Model JJW2430DS02

Near Austin, Texas 78737

Leonardo

Job Details: 06/14/2023

Arrived on site to test unit for not turning off. Found shorted keypad customer said he was told 5 year warranty. Couldnt find anything with 5 year warranty saying it covers electronic. It says 5 year warranty on some parts. Advissed customer not to use the unit due to safety concerns. Oven not letting you turn it off have you have to turn the breaker off in order to stop the unit from heating.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, Texas 78744

Scott

Job Details: 06/14/2023

"Arrived on site ,replaced sump and motor . All checked normal . No water leaks detected at this time. Installed toe kick with clips . Job complete"

We serviced a

WHIRLPOOL DRYER

Model MGD8630HC3

Near Austin, Texas 78746

Wesley

Job Details: 06/14/2023

"Arrived onsite and found unit operating with failed coils causing ongoing drying issues. Replaced coils and tested, all checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Round Rock, Texas 78665

Vincent

Job Details: 06/14/2023

"Arrived on site for microwave, inspected unit and work area. Customers complaint is the exhaust vent will not turn off when they turn off the vent. Customer states it only shuts off by unplugging from the wall. Ive tested unit and its operating as designed at this time. Called techline and spoke to Rich SR#7736633124 and said unit is operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, Texas 78744

Kevin

Job Details: 06/14/2023

"Arrived on site and inspected refrigerator and found door handle on freezer is loose and ice will not dispense. Secured door handle and found ice bin is jammed. Cleared ice jam and it is now dispensing again. Showed customer how to clear a jam if they need to do it themselves, job complete"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Harker Heights, Texas 76548

Tyler

Job Details: 06/14/2023

Arrived on site for washer off balance during spin. Upon arrival confirmed complaint. Found unit would move around on floor when in spin and filled with laundry. Found belt stretching on cam. Replaced belt and made sure unit was lvl. Retested unit with laundry and found washer no longer wobbling and working as designed with no leaks. Call complete

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Killeen, Texas 76542

Tyler

Job Details: 06/14/2023

Arrived on site for dryer needing previously diagnosed strike/latch. Upon arrival reconfirmed issue and installed parts. Found door working as designed call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAW13

Near Del Valle, Texas 78617

Andrey

Job Details: 06/14/2023

"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over with a 2 inches of frost on the evaporator cover, heater is good but not engagingordrng 1 W10864261 (UI)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Austin, Texas 78746

Luis

Job Details: 06/14/2023

"Arrived on site for a defective icemaker. Removed defective icemaker that was recently replaced,installed new icemaker power cycled unit ran harvest test passed ran fill test passed no errors on icemaker"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSN602ESS01

Near Georgetown, Texas 78628

Lou

Job Details: 06/14/2023

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found one module not on in both the RC section and FC section and the remaining lights dim. Per service pointer W11606409, I removed and replaced all twelve modules and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Austin, Texas 78722

Matthew

Job Details: 06/14/2023

"Arrived onsite and found faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Austin, Texas 78704

Leonardo

Job Details: 06/14/2023

Arrived on site to test unit for plastic melted on vent. Removed vent test unit and removed dried plastic. Test unit and unit test good.

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Austin, Texas 78717

Kimo

Job Details: 06/14/2023

"Arrived onsite for a washer that is making noise when in use. I confirmed the noise and the replace the hub, cam and actuator. And tested the unit and found uni5 operating as designed"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Canyon Lake, Texas 78133

Andrew

Job Details: 06/14/2023

Arrived on site and replaced previously diagnosed timer. Element now turning during cooldown cycle. Unit is now functioning as designed. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0AS02

Near Georgetown, Texas 78633

David Z

Job Details: 06/14/2023

"Arrived on site to diagnose microwave oven combo with light staying on. On arrival customer said her brother had tried to fix it, and disconnected the left interlock, and cut the plunger on the right. Disassembled unit and replaced interlock assemblies. Tested unit and verified all working as designed. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Killeen, Texas 76543

Tyler

Job Details: 06/14/2023

"Arrived on site for refrigerator making ice. Upon arrival found bucket full of ice. After speaking with customer I found ice maker was working as designed but some of the vents had been blocked creating a loss in airflow to ice maker thermistor. After instructing customer on block I informed the, to allow ice maker up to 3 days to fill bucket if issue reoccurs. Call complete"

We serviced a

LG DRYER

Model DLE5977S

Near Round Rock, Texas 78681

Paul

Job Details: 06/14/2023

Arrived onsite for a dryer that will not start tumbling sometimes but everything else works. I found the unit is stacked. I found the motor capacitor is bad and the motor needs to be replaced.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ05

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 06/14/2023

Arrived onsite for previously diagnosed parts. Installed the new transformer and tested unit. I warmed up 2 glass of water for 2 minutes and temperature was 205?. The unit is operating as designed Sr 77366636314

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ00

Near Pflugerville, Texas 78660

Vincent

Job Details: 06/14/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator freezer door was stuck. I tested the door and found the rails not working properly.

We serviced a

GE WASHER

Model WHRE5550K2WW

Near Georgetown, Texas 78626

Gerry C

Job Details: 06/14/2023

"WHRE5550K2WW Arrived to instal previously diagnosed and ordered parts. The basket nut was still seized, even with soaking in penetrant for several days. Utilizing a torch to heat the nut, I was able to free it. I removed the basket assembly for disassembly and upon removal of the tub seal, I found it had expanded and deformed the tub seal retention ring, to the point the new seal had the ability to not contact the ring, around its entire circumference. I advised the customer the only fix would be to replace the tub as well and due to the considerable cost and potential of the part not being available, the customer elected to not move further. I reassembled the unit and the customer will replace. No leaks observed during service

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Austin, Texas 78746

Wesley

Job Details: 06/14/2023

Arrived onsite and repaired unit with ongoing tendency to freeze fresh food water reservoir. Used permagum to seal the gaping behind the evap cover. Unit is now operating as designed. Advised customer on findings. All else checks good.

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 06/14/2023

Arrived onsite for oven not the right temperature. I took the temperature of the oven. The upper temperature was 365? and the lower Temperature was 342. When you set the temperature to bake at 350? that is the average temperature from your upper and lower temperature add to gather then divide by 2. Inspectors are using thermal guns in shooting the back of the unit to get there temps. The unit is operating as designed and no gas leaks were detected during service.

We serviced a

GE DISHWASHER

Model CDT845P2N2S1

Near Round Rock, Texas 78665

Vincent

Job Details: 06/14/2023

"Arrived on site for dishwasher leaking, inspected unit and work area. Water was shut off at the time of service. I reopen the water source and found the unit leaking from the valve connection. I removed the valve and found the gasket disintegrated. Customer provided a new gasket. I installed new gasket and tested. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Buda, Texas 78610

Kevin

Job Details: 06/14/2023

"Arrived on site and inspected refrigerator and found evidence of air gap again and freezer drain is frozen over again. Manually defrosted freezer Sent multiple pictures to KB/service management. Defrost heater is part of evaporator assembly, a sealed system repair would be needed to replace it. Control board would likely also need to be replaced. Repair would not be cost effective in comparison to value of refrigerator. Attempting repair is not recommended. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104ESS3

Near Austin, Texas 78748

Andrey

Job Details: 06/14/2023

"Arrived on site to test unit for leaking water, tested unit found leak on the right side, inspected gasket and found that it has multiple cracks causing water to leak, replaced gasket and tested, ran unit for 10 minutes, unit is now running as designed, no leaks detected job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Buda, Texas 78610

Leonardo

Job Details: 06/14/2023

Arrived on site to test unit for no power. Test unit and found unit getting correct power at junction box. Found console connection had come loose at control board. Secured connection test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Georgetown, Texas 78633

David Z

Job Details: 06/14/2023

"Arrived on site to diagnose dishwasher with rust showing on dishes. Examined unit and found evidence of rust on inner door. Found no rust anywhere else on the unit, and it does not appear to be dirt or dust. Checked racks and found no rust on racks, or tracks, unit had a plastic tub. Ordering inner door to resolve. Office to schedule when parts arrive. ; ordrng 1 W11637956 (Inner Door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS970CIDM00

Near Georgetown, Texas 78633

David Z

Job Details: 06/14/2023

Arrived on site to install new valve to resolve slow dispensing water. Traced failure to the single valve and replaced. Tested unit and verified proper flow from unit. Repair completed.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Harker Heights, Texas 76548

Tyler

Job Details: 06/14/2023

"Arrived on site for range not turning on. Upon arrival confirmed complaint and found gfci breaker was tripped. Restored power to unit and found stable 240v wih correct power cord wiring. Bake element ohmed at 17.3ohms and bake element at 16.6ohms. Oven sensor was 1.08k. Ran oven and found oven would trip between 5-14 amps when unit was preheating. Found breaker stroll tripping and needs to verify integrity of breaker. Range is working as designed, call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Round Rock, Texas 78664

Vincent

Job Details: 06/14/2023

Arrived on site to install new bulb. Tested and unit is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

KITCHENAID FREEZER

Model KRMF606ESS01

Near Round Rock, Texas 78681

Kimo

Job Details: 06/14/2023

Arrived onsite for a refrigerator that is leaking. Upon inspection I found that the drain pan was downed and wound not drain properly I also found that the door gasket was torn.; ordrng 1 W10846057 (GASKET-FIP) and 1 W11457241 (PAN-DRIP)

We serviced a

JENN-AIR VENTHOOD

Model JXD7036YS1

Near West Lake Hills, Texas 78746

Leonardo

Job Details: 06/14/2023

Arrived on site to test unit for no venting out. Found unit bad blower. Customer will order new unit job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Austin, Texas 78704

Luis

Job Details: 06/14/2023

"Arrived on site. Replaced evaporator fan motor,powered unit on fan powered on reassembled unit good air flow entering fresh food section.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Georgetown, Texas 78633

David Z

Job Details: 06/14/2023

"Arrived on site to diagnose refrigerator producing no cool in either compartment. Examined evaporator and found no frost pattern and no ice buildup. Checked compressor and found it only pulling .4 amps, hot to the touch. Unit experiencing sealed system failure. Ordering R600 parts to repair. Office to schedule with SS tech. ; ordrng 1 W11546692 (Evap) and 1 W11580057 (Compressor) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Drier) and 1 R600 (R600 Kit) and 1 Nitrogen (Nitrogen)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Georgetown, Texas 78626

Lou

Job Details: 06/14/2023

"Arrived on site to inspect range with gas smell during use. I tested the oven on bake at 350 degrees and asked the customer if theyre smelling burn off or actual gas odors and they werent sure as this kid their first gas unit. While testing the oven, I demonstrated the difference in odors by turning the cooktop burner on without the flame and the customer smelled the gas odor and advised that the odor was not what they were smelling. I opened the oven door once it was hot enough and the customer advised that was the smell they were experiencing which is the odor of gas burn off. I advised the customer that the gas burn off is normal. I tested the gas line connections at the back of the unit with liquid gas leak detector and found no evidence of a leak. I tested the cooktop burners and all are operating as designed. No gas leaks detected during service. I contacted Whirlpool Safety and spoke to Quincey and advised of my findings. She advised the information received was documented to Reference #7736555052. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Bastrop, Texas 78602

Joe Z

Job Details: 06/14/2023

Arrived on site for not heating . Upon arrival test polarity and is not correct. Getting 3.5 v from L1-N . Uploaded pic on SD. Let customer know recommendations. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bastrop, Texas 78602

Joe Z

Job Details: 06/14/2023

"Arrived on site for not cooling. Upon arrival, inspected unit and is cool, not cold in both boxes. Compressor is operating. Removed evaporator cover and evaporator is completely frost free and just wet and cool to the touch. Powered down unit . Restored power and ran diagnostics. All motors and sensors passed test. Returned unit to normal operation and evaporator no has a complete correct frost pattern. Observed temperatures and FC temperature has dropped from 78 degrees to 40 degrees in 15 minutes. Contacted CS for assistance and believes there is an internal restriction and recommended a sealed system repair. Ordering compressor. UV drier, access valve. R600 kit and nitrogen. Office to reschedule ; ordrng 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access Valve) and 1 W11557671 (Compressor)"

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Austin, Texas 78759

Wesley

Job Details: 06/14/2023

Arrived onsite for possible control failure and off balance. Found f7e3 error and f0e3 error. Calibrated and tested. Found unit operating s designed. Break suspension responsible for off balance symptoms.. Ordering suspension. Advised customer on repair. ; ordrng 1 W11130359 (Suspension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Austin, Texas 78731

Paul

Job Details: 06/14/2023

Arrived onsite to inspect refrigerator not powering on. Upon arrival I confirmed that the UI was not responding. I confirmed voltage to the control. I also confirmed that the control is not sending voltage to he UI. R/R control and plugged the control in under load one by one to confirm that the new control would not fail under load. The unit is now operating and cooling as designed. No leaks observed during service. Call complete.

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Austin, Texas 78723

Matthew

Job Details: 06/14/2023

Arrived onsite for unit making noise when running. Upon arrival inspected unit. Noise was apparent. Disassembled and found debris in drum channel. Removed debris and tested. Unit is now operating with no noise. Recommend customer to empty pockets prior to washing articles. Job complete .