We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, TX 78744
Kevin
Job Details: 09/10/2021
We serviced a
GE WASHER
Model GTW720BSN0WS
Near Austin, TX 78753
Matthew
Job Details: 09/10/2021
Arrived onsite for washer leaking. Upon arrival tested unit. Found residue from power detergent clogging dispenser and holding water. Water would drip down inner tub onto washplate. Cleared dispenser and recommended using only liquid detergent in dispenser. Customer also complained that unit shakes during the spin cycle on every load. Tested rods and found weakened. Will order and replace suspension rods. Office to reschedule. ; ordrng 4 WH03X31497 (SUSPENSION RODS)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78723
Scott
Job Details: 09/10/2021
"Arrived on site for fridge popping breaker every so often . Checked outlet , checked normal. Ran diagnostics,all checked normal. Recommended to resident to have an electrician change out gfi breaker with standard breaker . No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78737
Brandon
Job Details: 09/10/2021
"Arrived on site for customer complaint of unit giving error code and UI console not responding, found disconnected UI console, I unplugged and plugged back in UI console, unit tested good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Georgetown, TX 78628
Lou
Job Details: 09/10/2021
"Arrived on site to inspect dishwasher with lights flashing on the control panel. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element all operated as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Georgetown, TX 78628
Lou
Job Details: 09/10/2021
"Arrived on site to inspect dishwasher with lights flashing on the control panel. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element all operated as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 09/10/2021
Arrived on site to test unit for FC not cooling. Found pressures were correct when 3-way valve set to RC and FC. Removed FC evap and found ice build up preventing air flow. Evap motor working as designed and heater engaged as designed. Recommend replacing evap motor with harness.No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Kyle, TX 78640
Noah D
Job Details: 09/10/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the units ice containers was bent and separating causing issues, spoke with techline Sr # 773171631
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Leander, TX 78641
Lou
Job Details: 09/10/2021
"Arrived on site to inspect refrigerator water & ice dispenser not working. Upon further inspection, the customer explained that they have to push on the left RC door to get the dispensers to work. I checked the inside of the left RC door and found it caved in and its not. Asking good contact with the door switch. The door will need to be replaced. In the meantime, I placed a spacer in the caved in area and tested. Unit is operating as designed. I am ordering the left RC door and office to schedule return service due to the availability of the part. No water leaks observed during service. ; O-emld tckt"
We serviced a
GE OVEN
Model JKP13GV1BB
Near Austin, TX 78747
Leonardo
Job Details: 09/10/2021
"Arrived on site for complaints of oven not working properly. Found issue to be with the main control board.
We serviced a
KITCHENAID RANGE
Model KODE300ESS00
Near New Braunfels, TX 78132
Andrew
Job Details: 09/10/2021
"Arrived on site to test unit for timer beep not working, tested unit and found console speaker not working, replaced console, tested unit,unit now working as designed, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 09/10/2021
"Arrived on site to unit for RC ice buildup, tested unit found thermistor out of range , replaced harness, tested unit, unit working properly, set unit to basic defrost mode, no leaks detected job complete"
We serviced a
GE REFRIGERATOR
Model GSS25IYNEHFS
Near Buda, TX 78610
Brandon
Job Details: 09/10/2021
"Arrived on site for customer complaint of not enough ice, found ice maker to be good, found water pressure at supply to be good, found weak water pressure to ice maker and to water dispenser, found faulty filter head. Ordering filter head and bypass, returning tech to install bypass to check for pressure. ; ordrng 1 WR17X30702 (Filter head) and 1 WR17X33825 (Bypass plug)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Kempner, TX 76539
Al
Job Details: 09/10/2021
"Arrived on site and inspected unusual noises coming from the unit. Accessed the compressor and all noises were normal to the unit. The compressor, condenser fan and evaporator fan were all working properly. The damper also in working condition. Unit temperatures were 03 and 33. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Killeen, TX 76543
Tali W
Job Details: 09/10/2021
"Onsite for dishwasher not starting cycle after multiple attempts. No error codes stored. Ran diag cycle, no issues found. Checked DC fan motor, 5VDC and 38k ohms (within spec). Found a key on control panel intermittently getting stuck due to control panel cover not aligning properly with control board. Control panel board buttons worked when removed from outer cover without getting stuck. Replaced outer control panel cover. Unit now functioning as designed and able to start normal cycle. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Austin, TX 78724
Scott
Job Details: 09/10/2021
"Arrived on site for yellowing of flame tips . Also found center burner only lighting about of 1/4 . Ordering Burner heads ,caps and center burner . No water leaks detected at time of service. Call to set return ; ordrng 1 W11367086 (Center burner) and 1 W11352138 (Caps) and 2 W11435630 (Lt & rt front)s and 1 W11435659 (Lf rear) and 1 W11435657 (Rt rear)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Andice, TX 78628
Jonathan S
Job Details: 09/10/2021
"Arrived on site to install previous diagnosed parts. Inspected unit and work area. Found minor scratches on RC and FC door. Found freezer handle not installed. Removed failed pantry drawer front and deli UI. Installed new. Powered unit on and off. Performed diagnostics mode and tested operation. Found UI led lights fading. Removed failed UI and installed new. Reinstalled FC door handle. Tested dispenser and drawers operation. Performed diagnostics mode and tested all components. Found all operating as designed, no water leaks detected."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Temple, TX 76502
Jonathan M
Job Details: 09/10/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced they vent assembly in the control and ran the unit through an auto test. The unit ran as designed. I advised the customer to run a couple cycles and that if there were any other issues present, they would most likely occur within the first few wash cycles. Unit is working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KUDS03FTSS3
Near Austin, TX 78733
Kevin
Job Details: 09/10/2021
"Arrived on site and inspected dishwasher and found customers experiencing residue in the dishwasher during a wash cycle. Disassembled interior completely and found white slimy buildup in the sump. Cleaned dishwasher interior job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Austin, TX 78723
Scott
Job Details: 09/10/2021
"Arrived on site for fridge tripping breaker . Ran diagnostics heater, fans all checked normal. Not tripping breaker . Compressor never came on in any tests . Getting voltage To Orion control . Replaced Orion . Compressor ran for few seconds and tripped breaker . Found compressor had failed . Ordering compressor, non uv drier . Oilless gages . Compressor, oilless gauges , non uv drier . Weigh 2 hrs No water leaks detected at time of service. Call to set return; ordrng 1 Oillessgages and 1 Non-UV drier . and 1 Serviceport and 1 W11450890 (Control) and 1 W11393142 (Compressor) and 1 W11336586 (Orion) and 1 Weigh 2 hrs"
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Austin, TX 78731
Kevin
Job Details: 09/10/2021
"Arrived on site and found no operation from cooktop, nothing showing on disappoint. Could not find a properly labeled breaker but switched off all double breakers on the home. Disassembled cooktop and confirmed there is no power at the terminal block connection, replaced module and user interface and after turning on all double breakers there is still no power showing at the terminal block. Because of this Kent program cooktop. An electrician will be needed to correct this before cooktop will work again.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS02
Near Belton, TX 76513
Jonathan M
Job Details: 09/10/2021
Arrived on site for an oven that is not heating properly. The customer advised that the unit does he properly but that they wanted to make sure that the oven was properly calibrated. Placed the unit in a 425? bake cycle and found the unit cycling between 453?F and 401?F. Advise the customer that the unit is working properly and is calibrated correctly. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KECC667BBL01
Near Belton, TX 76513
Jonathan M
Job Details: 09/10/2021
"Arrived on site for a cooktop that is not heating. Inspected unit and work area. Customer advised that the unit does heat and does work but that the unit seems to take a little longer than it used to to cool down if they adjust the temperature mid way through a cook cycle. They didn?t know if anything could be done to adjust it to where it cooled down quicker but wanted us to look at it. Ran testing on all burners and adjusted the temperature down and found that the unit started cooling down within 5 to 10 seconds. I did advise that all burners seem to be operating correctly and that there was nothing that could be done to ensure any changes to the unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78723
Luis
Job Details: 09/10/2021
"Arrived on site for a defective freezer door. Replaced freezer door checked water dispenser good,checked door seal good."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78738
Robert
Job Details: 09/10/2021
Arrived on job for complaints of noise. Found foreign object in fan housing.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Georgetown, TX 78626
Cliff
Job Details: 09/10/2021
Arrived on site to diagnose an oven that is not keeping time. Found hz to home peeking at 64hz. Advised customer that if hz are not 60 cycles per second the clock cannot keep time properly. No repairs can be done to correct issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78732
Robert
Job Details: 09/10/2021
"Arrived on job for complaints of middle spray arm damage and stoppers not staying on. Replaced spray arm, manifold and stoppers."
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW3
Near Austin, TX 78744
Jacob
Job Details: 09/10/2021
"Arrived onsite for unit not heating. Tested the unit and the unit did heat but when pulling the unit out, found that the vent tube was not attached securely to the wall side and the tube has crushed areas causing the unit to not heat properly. Took pics of the tube being crushed. Advise customer to not use the unit until the vent tube gets replaced and secured properly or it will damage the unit over time if being used with the current issue, and customer could be charged if the issue doesn?t get fixed and causing components to fail. Customer will need to get a hold of the builder to get issue corrected. No issues at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Kyle, TX 78640
Noah D
Job Details: 09/10/2021
"Arrived on site to inspect unit for not draining normally and causing issues, upon inspection found the unit was working normally but had been causing issues when draining, tested drain and found the drain pipe stuck down too far, removed drain pipe and tested pressure switch. No problems found.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Austin, TX 78759
Kevin
Job Details: 09/10/2021
"Arrived on site and inspected washer and found a metal collar stay in the drain pump. Disassembled wash tub and found five more just outside of filter cover in the bottom of the tub. After removing all debris ran a diagnostic cycle and washer is working properly and draining well.
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE00
Near Round Rock, TX 78665
Cliff
Job Details: 09/10/2021
"Arrived on site to diagnose a refrigerator that is not cooling properly. Found compressor struggling to run, and replaced start device. Found no change after replacement and compressor and filter drier will need to be replaced to complete repairs. Office to set return appointment for 2 hours. ; ordrng 1 WPW10507886 (Compressor) and 1 W10843121 (Drier) and 1 W10913906 (Stub) and 1 2hourjob (2 hour job)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near New Braunfels, TX 78130
Andrew
Job Details: 09/10/2021
"Arrived on site to test unit for broken inlet valve, verified valves as broken, replaced valve, unable to test unit, unit was pulled out , no water or electricity available, job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Robinson, TX 76706
Tyler
Job Details: 09/10/2021
"Arrived on site for dryer making a burning smell and burning clothes. Upon arrival I verified resistance of thermal fuses, high limiter, cutoff, secondary fuse and heating element. Found element at 9.6ohms and rest of hardware at 0.1ohms. After further testing and using vent kit I found a clog within venting of home. Customer also pointed out some discoloration inside dryer. I then called techline and spoke with Rich sr#7731717430. Rich explained that discoloration is normal in dryer on the heat vent cover and can be worsened due to type of clothing (such as medical scrubs) being dried in unit. I instructed customer on all my findings and found at this time u it to be functioning. Techline has no further recommendations. Call complete"
We serviced a
WHIRLPOOL RANGE
Model KDRP487MSS03
Near Austin, TX 78732
Robert
Job Details: 09/10/2021
"Arrived on job for complaints of right side oven not working. Found that the main right side control not sending power to control and display. ; ordrng 1 8301182 (CONTROL )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Austin, TX 78745
Luis
Job Details: 09/10/2021
"Arrived on site for cooling complaint. Found unit not freezing,large ice ball at inlet of evaporator diagnosed unit will need a new compressor and evaporator
We serviced a
WHIRLPOOL DRYER
Model WETLV27FW0
Near Waco, TX 76706
Tyler
Job Details: 09/10/2021
Arrived on site for dryer not turning on. Upon arrival I found unit had proper power. Upon further inspection I found door switch had broken. ; ordrng 1 WPW10569603 (Door latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Georgetown, TX 78626
Cliff
Job Details: 09/10/2021
Arrived on site to diagnose a refrigerator that is not dispensing water. Found unit pushed back against waterline coming from wall and kinking line. Adjusted unit position and all is working properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near New Braunfels, TX 78132
Andrew
Job Details: 09/10/2021
"Arrived on site to replace filter head and recirculating pump from previous diagnosis. Replaced parts, tested unit, unit works good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near San Marcos, TX 78666
Andrew
Job Details: 09/10/2021
"Arrived on site to install previous diagnosis ice bin, dispenser motor and shaft, installed parts,tested unit,unit now working as designed, no leak detected job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Pflugerville, TX 78660
Wesley
Job Details: 09/10/2021
Arrived onsite and replaced the cam kit due to binding damage preventing proper transition to spin. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Austin, TX 78725
Jacob
Job Details: 09/10/2021
Arrived onsite for unit still tripping the breaker. Customer had the electrician there and finishing up by changing the breaker and wall plug. Checked the voltage once again and all looked correct. Checked the heating element and element checked out good. Checked the amperage to the compressor and checked good. Checked the voltage to fan in the freezer and all checked good. Went ahead and replace both controls so that issue may not return. Spoke with SW to help diagnose. No issues at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near New Braunfels, TX 78132
Andrew
Job Details: 09/10/2021
"Arrived on site to test unit for loose igniter, tested unit found retention clip fell off, secured retention clip, tested spark igniter, working as designed, unable to fully test unit do to propane supply not present yet, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Pflugerville, TX 78660
Matthew
Job Details: 09/10/2021
Arrived onsite for failed dishwasher stops. On arrival found failed stops. Replaced and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Round Rock, TX 78665
Cliff
Job Details: 09/10/2021
Arrived on site to diagnose a refrigerator that is not dispensing water. Found faulty filter head and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Pflugerville, TX 78660
Wesley
Job Details: 09/10/2021
Arrived onsite and found unit not heating hot enough for customer recipes. Tested and and found unit is operating within range. Calibrated to customer preference. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Leander, TX 78641
Justin
Job Details: 09/10/2021
"Arrived on site for a refrigerator losing cool. Upon arrival the customer stated they noticed product in the RC spoiling quicker, and it felt less cold. They were unsure if the FC was losing cool. I checked temps and found the RC at 43?F and the FC at 5?F. I gained access to the return vent and baffle. I found both with good airflow. I then gained access to the evaporator and found a good frost pattern, and the fan running as designed. I jumped the defrost and found it working. I gained access to the condenser and found it clean. The condenser fan was also running. This isolates a thermostat issue. The RC and FC lights were also out. I ohmd out the light switches and found them good. In order to repair we would need to replace the thermostat, and both FC and RC lights.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GT2SHKXMS01
Near Killeen, TX 76542
Tali W
Job Details: 09/10/2021
"Onsite for fridge leaking in fresh food section and not cooling properly. Found water leaking in RC from air diffuser. found tear on left side of FC door gasket causing air leak and condensation to build up and freeze. Also, creating warmer temps in FC and the cause of water leaking down diffuser to RC. Found air diffuser hole partially frozen over, not allowing full adjustment of freezer temp knob (which connects to post to close/open air diffuser hole). Ordering door(includes gasket), top diffuser, bottom diffuser, and damper post. Office to reschedule. AUTHO ; ordrng 1 2218678 (Door w/gasket) and 1 WP2189452 (Diffuser) and 1 4387121 (Damper post) and 1 2204690 (Diffuser top) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Leander, TX 78641
Kayman
Job Details: 09/10/2021
Arrived onsite for range showing F6E4 error code. Upon arrival the customer advised me that there was a power outage during a storm and the unit has since been working. I could not find the error code in the techsheet. The closest one I found was related to the ovens sensor so I accessed and tested the sensor and it showed in range. I replaced the main control and tested the unit. The unit is working as designed at this time and no gas leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Kempner, TX 76539
Al
Job Details: 09/10/2021
"Arrived on site to inspect the ice maker.
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV164LSA
Near Austin, TX 78745
Leonardo
Job Details: 09/10/2021
"Arrived on site for complaints of no power to microwave. Found good voltage from the wall all the way to the control board. Recommended replacing the control board
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Killeen, TX 76542
Tali W
Job Details: 09/10/2021
Onsite for washer not powering on at all. Found washer not turning on when pressing power button. Received 120VAC at outlet and at control. Received 5vdc to control panel. Found score marks and solder migration on control panel board near communication to control connector. Replaced control panel. Unit now powers on. Found F6E3 communication error from control panel. Cleared stored error. Ran diagnostics cycle. Unit now functioning as designed. Customer did purchase surge protector to prevent future issues. Call complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Killeen, TX 76542
Tali W
Job Details: 09/10/2021
Onsite for dishwasher leaking from door. Found door gasket not sealing properly causing water leak from door. Replaced gasket. Unit now functioning as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78738
Robert
Job Details: 09/10/2021
Arrived on job for complaints of lights not working and door noise. Tighten the screws for the top of door and order the light modules. ; ordrng 3 W11462342 (MODULE )s
We serviced a
WHIRLPOOL WASHER
Model WETLV27FW0
Near Waco, TX 76706
Tyler
Job Details: 09/10/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADS3
Near Waco, TX 76706
Tyler
Job Details: 09/10/2021
Arrived on site for dishwasher not running. Upon arrival I found unit had stable power supply of 120v. Water was shut off at cut off under sink. After entering diagnostics I found motor had failed to run when power was applied and giving f4E3 error. Customer had a supplied new replacement part. After approval I replaced need part and tested unit. Found no leaks and unit now fills agitates and drains as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/10/2021
"Arrived on site for refrigerator doors not aligned and not flushed with cabinets. Inspected unit and work area. Informed customer that cavity of unit should be flushed with cabinets and unit is not designed for doors to set flush with cabinets.Lowered level feet to square doors up. Tested door operation and found opening and closing as designed. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Hutto, TX 78634
Wesley
Job Details: 09/10/2021
Arrived onsite for toast smell and blackness on the heat vent. Tested vent and found unit operating as designed with no issues and proper heat cycling. Advised customer on findings. All checks good!
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near Waco, TX 76708
Tyler
Job Details: 09/10/2021
Arrived on site for refrigerator not cooling properly or going under 80?. Upon arrival I found that the psi levels are at -20 and zero for the low side high side after trying to verify for leaks I could not find any then ran a vacuum and found that there was a lot of oil inside the unit that needed to be cleared I was eventually able to clear out all the contamination and then recharge the unit is 5 1/2 ounces of refrigerant let the unit run for 30 minutes and found the pressure levels stable at 10 psi and 175 going to the RC Evap. Also found no signs of up dye on either coils in FC or rc and none around condenser. Informed customer to give unit 24 hrs to cool. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Belton, TX 76513
Tali W
Job Details: 09/10/2021
"Onsite to install previously diagnosed parts. Replaced main control and UI control. Informed customer that when unit is set on recommended temp settings, the average temp is 0 degrees in the freezer and 38 degrees in the fresh food section. Also, that the temps will fluctuate slightly depending on cooling cycle and how often/long the doors are opened. Unit now functioning as designed. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Temple, TX 76501
Tali W
Job Details: 09/10/2021
"Onsite for washer not sensing load and having long wash times. Customer stated that when pressing start, the unit started filling with water and was clicking on and off. No error codes. Ran diagnostics cycle, no issues. I informed customer that the clicking noise she is hearing is the wash plate agitating to detect size of load. Also, that the cycle times can be longer than previous models due to the sensing function. Ran casual cycle on cold med soil level (what customer uses). Unit started filling with water and agitating on and off to detect load. SR# 7731711692 Joel. He stated that this is normal operation of United manufacturer. Screenshot of QuickStart guide on sensing in SDQP. States: Sensing-When the Start/Pause button is pressed, the washer will fill to an initial water level and begin sensing to determine the load size. The washer willthencontinuefillingtotheappropriatewaterlevelbasedonload size and proceed to Wash. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Georgetown, TX 78628
Kayman
Job Details: 09/10/2021
"Arrived onsite to install previously diagnosed parts. I installed the bake ignitor, DSI board, main control and both front burners. I tested function on all components and all are working as designed at this time. No gas leaks detected during service. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Leander, TX 78641
Kayman
Job Details: 09/10/2021
"Arrived onsite to install previously diagnosed parts. I installed the gear case, cam, shifter, and belt. I calibrated and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Liberty Hill, TX 78642
Lou
Job Details: 09/10/2021
"Arrived on site to inspect refrigerator ice maker spraying water. Upon further inspection, I found a large amount of ice on the ice maker, inside the housing and clumps inside the ice bin. Removed the ice maker and jumped the switch and tested the ice maker. It harvested as designed. Tested the fill tube and found water would run over the sides fo the tube and go all over the ice maker and below. Found the opening of the fill tube had calcium deposits built up and water was spraying from the opening. I cleared the debris and retested and unit is operating as designed.Cleaned up all ice/water from ice maker assembly area. No water leaks observed at the end of service, job completed."
We serviced a
GE MICROWAVE
Model PEB9159SF1SS
Near Austin, TX 78738
Leonardo
Job Details: 09/10/2021
"Arrived on site for complaints of microwave not heating. Found display working correctly, but not heat. Found loose connection on one f the switches. Secured connection and tested unit. Working properly.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236AYS1
Near Cedar Park, TX 78613
Justin
Job Details: 09/10/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78735
Luis
Job Details: 09/10/2021
arrived on site for water leaking. Diagnosed full tube extension not fully inserted to icemaker fill cup causing water to leak,installed extension correctly to fill cup tested icemaker no leaks."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78704
Jacob
Job Details: 09/10/2021
"Arrived onsite for the freezer door not shutting correctly, causing frosting in the FR. Looked at the unit and noticed the left side of the door would not close all the way. Replaced slides. Tested the door to the unit and door sealed properly. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Pflugerville, TX 78660
Wesley
Job Details: 09/10/2021
Arrived onsite and found balance failure that caused a burst icemaker fill spout leak. Ordering fill tube and valve to repair. ; ordrng 1 W11415785 (Fill tube)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Cedar Park, TX 78613
Justin
Job Details: 09/10/2021
"Arrived on site for a wall oven with the temperature off calibration. Upon arrival the customer stated they just had their home inspection, and they found the oven was 30?F off of its set temp. I preheated the unit and let it fluctuate up and down several times. I then took the average temp and found it heating as designed. The average temp came to 360?F, and I calibrated it down 10?F. I informed the customer on how the unit fluctuates while heating and that it is normal operation.
We serviced a
GE REFRIGERATOR
Model PSHS6TGXBDSS
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/10/2021
"Arrived on site for refrigerator not dispensing water. Ins unit and work area. Tested water dispenser operation. Could hear water flow but no water to dispenser. Traced water to inlet valve and found water line to reservoir cracked (see SD-pictures). Will need to replace water to reservoir and recommend to replace to door do to condition of water line from heat from condenser and compressor. and 2 WR17X2891 (plastic tube)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Temple, TX 76502
Jonathan M
Job Details: 09/10/2021
"Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. Check temperature of the refrigerator and freezer and found the refrigerator at 38?F in the freezer section at 8?F. The unit was going through a defrost at the time. Ran the unit through an auto test on the unit ran as designed. The customer advised that the unit has seemingly been cooling properly for the past three or four days but prior to that it had stopped cooling all together for two days and was 56 and 58 degrees respectively. I checked every single component of the unit and everything was working from the defrost circuit (heater and defrost sensor) to the cooling circuit(cap fan, compressor, condenser fan, air baffle, and thermistors). Could not replicate the issue and advise the customer he would need to call back if there were any further issues due to inability to replicate the failure. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Luling, TX 78648
Noah D
Job Details: 09/10/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the icemaker unit was unplugged causing issues, replugged unit in and tested fully. All functions returned. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78723
Scott
Job Details: 09/10/2021
Arrived on site for filling at times . Ran diagnostics got 8-6 error code. Found latch wouldnt lock could life lid during test cycle ordering latch . No water leaks detected at time of service. Call to set return ; ordrng 1 W11394572 (Lid lock)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB3
Near Manor, TX 78653
Matthew
Job Details: 09/10/2021
"Arrived onsite for microwave with excess condensation in the cavity and door glass. Unit was not in use when condensation occurred. Called tech line for assistance. Tech explained when not in use , is caused by external environmental factors like humidity. Tech Provided SR#7731718506. Customer also complained about noise when in use. Customer had video of issues. Inspected high voltage system and found diode and capacitor burned. Will need to order and replace Capacitor and diode. Office to reschedule ; ordrng 1 W10850446 (capactr-mg) and 1 W11256462 (diode)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Pflugerville, TX 78660
Wesley
Job Details: 09/10/2021
Arrived onsite and found unit with console failure. Shut down oven for 5 minutes. Unit console is still corrupted and wont boot up properly. Ordering console to repair. ; ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL VENTHOOD
Model KVWB606DSS3
Near Austin, TX 78753
Matthew
Job Details: 09/10/2021
Arrived onsite for vent hood not functioning. Upon arrival tested unit. Lights and control are functioning. Did voltage trace and found vent motor not energizing. Found harness connector not secured. Secured harness connector and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID OVEN
Model KFDC558JSS00
Near Leander, TX 78641
David S
Job Details: 09/10/2021
Arrived on site to install previous diagnose parts. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Round Rock, TX 78665
Cliff
Job Details: 09/10/2021
Arrived on site to diagnose a microwave that is making unusual noise. Found turntable rest wheels uneven and replaced it with part homeowner provided. No further repairs needed and all is working properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Cedar Park, TX 78613
Justin
Job Details: 09/10/2021
"Arrived on site for a dishwasher with the upper rack not staying on and the unit not washing well. Upon arrival the customer showed me how the top right stopper is not staying secure and continue to falls off. I installed a new stopper. He also informed me that the unit has been leaving residue on his dishes for the past month. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found it ran through as designed. I monitored amp draw and found the unit heating properly. Upon further inspection I found the customer not using rinse aid. I informed the customer on the importance of using this. I also found the customer has had a water softener installed in the past few months, and recently changed soaps. I walked the customer through proper soap usage per the user care guide. I found the unit now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Leander, TX 78641
David S
Job Details: 09/10/2021
Arrived on site to install previous diagnose parts. We gained access to the unit and inspected the front left wheel. We then moved to the rear of unit to install left rear wheel. We found that the chases frame was bent and the wheel axle will not lineup with the holes properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Cedar Park, TX 78613
Justin
Job Details: 09/10/2021
"Arrived on site for a refrigerator not making ice. I checked temps and found the FC at 2?F, the RC at 36?F, and the IB at 68?F. I put the unit into diagnostics mode and found stored IM error code E2 IM motor lost position. I then ran a harvest and could hear the relay clicking, but the motor not running. This indicates a faulty IM. I also found the IB fan not running. Due to this, both the IM and fan need to be replaced. I jumped the valve and found the fill working. Ordering the IM and returning with parts to install. Office to reschedule. ; ordrng 1 WPW10675033 (Control) and 1 W11483245 (Ice Maker)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Leander, TX 78641
Kayman
Job Details: 09/10/2021
Arrived onsite for washer squealing in spin. I ran diagnostics and on high spin the unit would squeal consistent with a slipping belt. I tilted the unit back and replaced the belt. I ran the spin test 2 more times as well as auto test and the noise is not present at this time. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Cedar Park, TX 78613
Justin
Job Details: 09/10/2021
"Arrived on site for a dryer that was making a loud noise. Upon arrival the customer stated it was a loud screech that used to be intermittent, and now happens every cycle. I tested the unit and as soon as it started turning it made a very loud screech. I gained access to the inside of the unit and found the belt in good shape. I removed the belt and span the tub separately. The noise still occurred. This indicates bad wheels. I removed the tub and replaced all components in the repair kit. That includes all wheels and the pulley wheel. I also found significant lint build up in the unit. I used my dry vac and removed all lint. I advised customer on regular vent cleaning in order to prevent this. I then tested the unit and it ran through as designed with no sound. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS2
Near Austin, TX 78733
Luis
Job Details: 09/10/2021
"Arrived on site for no ice. Removed cover found broken wire on grid,ran diagnostics all test passed,replaced grid cutter assembly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Leander, TX 78641
David S
Job Details: 09/10/2021
"Refrig - Leaking from the top freezer into the fridge. We gained access to the freezer evaporator to uninstall it and install new one. We gained access to the customer and uninstalled it and installed new one. We recharged and tested system and found Low side at 1psi & high side 145psi. We tested unit. Unit working as designed,job complete."
We serviced a
MAYTAG WASHER
Model MVW6230HC1
Near Manchaca, TX 78652
Kevin
Job Details: 09/10/2021
Arrived on site and inspected washer and found cam kit has failed again. Spoke with techline and even though Gearcase is not showing any signs of wear they recommended rebuilding washer and ensuring there is a new actuator as well. ; ordrng 1 W10721967 (Cam kit) and 1 W11423758 (Gearcase)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ
Near Austin, TX 78724
Scott
Job Details: 09/10/2021
Arrived on site for dead oven . Found wire harness burned at terminal block. Replaced harness . Ran oven to preheat and all burners on top. All checked normal . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near San Marcos, TX 78666
Noah D
Job Details: 09/10/2021
"Arrived on site to inspect door for not dispensing ice, upon inspection found cut wires on door. Replaced door per last visit and moved over hardware. All functions returned . Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRB25FHSS02
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/10/2021
"Arrived on site to replace switch and arm for ice dispenser, found water dispenser arm broken, ordering water arm. ; ordrng 1 WPW10152858 (Water arm pad)"
We serviced a
JENN-AIR DOWNDRAFT
Model CVEX4370B
Near Lakeway, TX 78734
Leonardo
Job Details: 09/10/2021
Arrived on site for install of new fan switch. Installed new fan switch and tested unit. Found unit getting intermittent power. Found many of the wires looking old and pinched. Attempted to trace wires back to see if there was any damage. Could not trace due to the design of unit and installation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leander, TX 78641
Lou
Job Details: 09/10/2021
"Arrived on site to inspect dishwasher not not locking. Upon further inspection I found the door not closed all the way. I attempted to close the door and found it would not lock. I found there was a dish on the upper rack that was caught in between the door and tub. Repositioned the plate and tested the door and it closed as designed. Placed unit in diagnostics and tested and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DRYER
Model KEYE7788AL2
Near Austin, TX 78750
David Z
Job Details: 09/10/2021
Arrived on sits to follow up on dryer that is not running. On arrival checked and found good voltage. Found thermal fuse blown again. Customer has had dryer vent wizard out to clean the vent and replaced hose. Replaced thermal fuse and tested airflow. Found airflow showing green on airflow meter. Unit working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78727
David Z
Job Details: 09/10/2021
"Arrived on site to follow up on refrigerator that had been building ice in the back of the RC evap again. Have previously replaced fan scroll and sealed. Replaced thermistor and Ui with parts on hand. UI should be the brain on this unit. Advised to follow up if ice begins building, and we will return with control. Verified fans running. Customer to finish defrosting. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Cedar Park, TX 78613
David Z
Job Details: 09/10/2021
"Arrived on site to follow up on washer that was making noise when running. Installed new rear panel, which was dented. Leveled unit to center basket and ran unit with nothing in it and also wet towels. When unit spins out it does bang a little when ramping up. It centers and does not continuously make noise. Unit does have a slight shimmy which is normal for motor based units. Called tech line and spoke with them, SR7731571972. Unit is operating as designed and does not have any excessive banging and is not walking at all. Advised customer on proper loading directions, and verified they are loading properly.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Lampasas, TX 76550
Al
Job Details: 09/10/2021
Arrived on site and inspected washer lid issues. Confirmed the lid is cracked on the left side at the hinge. Customer has to force the lid down to get the unit to work. Ordering the LID W11259006 and hinges to complete the repair. Customer notified the lids is PSP. Office to reschedule return services due to part availability. Needs more work.; ordrng 1 W11259006 (LID) and 1 WP8563965 (HINGE left) and 1 WP8572974 (HINGE right)
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Round Rock, TX 78664
Wesley
Job Details: 09/10/2021
Arrived onsite and replaced the pump to repair water level sensor issue. Unit Is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78758
Matthew
Job Details: 09/10/2021
"Arrived onsite for refrigerator not cooling. Removed evaporator cover and found no frost pattern. Due to previous tech line call, replaced compressor and dryer and accessed valve. Charged to spec and pressure equalized. Plugged unit in and pressure at 0 and 125psi. Unit was cooling and developing frost pattern. Job complete"
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Leander, TX 78641
David S
Job Details: 09/10/2021
"Arrived on site for NOT HEATING VERY WELL--TAKES SEVERAL CYCLES TO GET DRIED CLOTHES--THE DUCTS HAVE BEEN CHECKED. We gained access to the unit. We tested unit by running a normal dry and a time dry cycle. We found no heat. We then tested thermal fuse, outlet thermistor, input thermostat and thermal cutoff. Found them all good. Which points to the heating element being bad or on its way out.
We serviced a
GE REFRIGERATOR
Model GFD28GSLESS
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/10/2021
"Arrived on site for refrigerator not cooling in fresh food section. Inspected unit and work area. Found minor ice buildup on evaporator. Gained access to to evaporator fan motor and found not turning. Jumped motor by turning fan blade and found fan started running (voltage is good). Found failed evaporator fan motor.. Removed failed fan motor and installed new. Informed customer that if ice builds up towards bottom again will need to replace evaporator cover to correct seal. All tested good, no water leaks detected during service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78745
Luis
Job Details: 09/10/2021
"Arrived on site diagnosed a defective icemaker ,ordering correct icemaker. ; ordrng 1 W11284458 (Icemaker)"