"Arrived onsite for unit not cooling after repair. Upon arrival inspected unit. Found compressor not running. Checked all connections, unplugging and plugging back in. After connection check powered unit. All components energized and compressor powered on. Unit began cooling. Advised customer to allow 24hrs for temperatures to stabilize. Job complete."

"Arrived on site and customer said noise has left since they requested a callback on the day of the previous service. They have run two loads successfully since repair without incident. Ran a diagnostic cycle with some clothes provided by customer and there is no excessive noise. Also ran a calibration cycle and it completed properly. No further repair is required at this time, job complete."

"Arrived on site for no cool fans running compressor not powering on,removed compressor cover found harness to start device disconnected from start device installed harness to start device compressor powered on"

"Arrived on site for no,ice and cooling issue. Found evaporator incased in ice,defrosted upper section of evaporator found heater lead not inserted correctly to harness uploaded picture. Installed lead correctly and fully into harness"

"Arrived on site. Per customer door ajar icon lights up and beeps,tested all switches passed,ran diagnostics on fresh food door switches passed ran freezer switch test passed,adjusted bracket on right side to make a better contact against freezer liner swithc"

"Arrived on site to install previously diagnosed and ordered parts. Due to the control panel failure, the element failure and the upper rack rusting and missing parts, I removed and replaced the element, control panel, and upper rack. I transferred parts from the old rack to,the new and installed new tine clips. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect cooktop missing a screw from the top right burner. Upon further inspection, I found one of the screws, to the back right burner, was missing. Also found the ignitor to this burner not seated properly. I raised the cooktop onto my supports and removed the cooktop from the base and found the ignitor clip had fallen off. I found the screw to the same burner head was broken and I removed the base of the screw and re-installed the ignitor. I reassembled the unit and using screws from my van stock (W10758282), I replaced the screws that were damaged/missing and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."

Arrived onsite to install previously diagnosed parts. Upon arrival we remove the stacked unit from the closet and pulled it apart an installed the sound pad and a new blower wheel due to the old one being warped. Then put the unit back together and back in place and tested unit and found that the unit in now operating at a normal sound level. Job complete

"Arrived on site for a washing machine. That is not filling up properly. Inspected unit and work area. Found no stored error codes and ran into diagnostics. On the unit working operate as design with all valves and components working. the customer advised that the unit has never filled up to the top like her older washers and that it does not wash properly. Explain to the customer, the water washer that everything is based off of programming and that its supposed to not have a ton of water to increase the soap to water ratio. Customer advised that she bought this unit assuming that it would actually work like washer, and she felt like she was lied to from the retailer. I called Whirlpool Techline and spoke to Andy SR# 7736307757. He advised that this is normal operation, and that the customer would need to contact the retailer for any other resolution. The unit is working as designed. Call complete."

"Arrived on site to test unit for not washing dishes, tested unit found one sump lock was broken off causing water to leak on the motor and short is out, replaced sump and motor assembly and tested, unit is now running as designed, no leaks detected job complete"

"Arrived onsite to replace previously diagnosed control box, thermistor and heater harness assembly, replaced parts and tested, unit is now running as designed, job complete"

"Arrived on site to test unit for squeaking and squealing noise during spin, customer played video noise is not a squeal but a loud rattle, inspected under unit, did not find issues with gear case but, motor cover lost one of its screw causing it to rattle against the gear case, secured with a slightly bigger screw to ensure it wont fall out again, tested with no load and then customer put a load and ran a drain spin cycle, unit is now running as designed, no leaks detected job complete"

"Arrived on site for range, inspected unit and work area. Customers complaint was oven not heating. Confirmed unit not heating. Pulled unit out and found to test voltage and Inspected the connections on the terminal block and found L1 lose and caused the harness connection to get burnt. I repaired the harness and replaced the block terminal. I tested unit and found it operating as designed. Job completed. ; used 1 WPW10245259 ( Block-term) from stock"

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer stayed running for like 12hrs on spinning. Tested unit and found a bad capacitor and also the control. Replaced both unit and tested unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived onsite for dent on top of dryer. Installed the new top on the unit.

"Arrived onsite for refrigerator not cooling. On interior the customer had unplugged the unit. I replugged the unit in and the compressor tried to start and shut off after 15 seconds. Tested the voltage at the start device in it was 120vac. I installed a new start devices and the compressor came on and stayed on, the unit was cooling down when I left. Informed the customer it will be 24 hours before you put any items into the refrigerator. No water leaks detected during inspection."

Arrived on site to test unit for not drying properly. Found lint blocking air flow. Advised customer to have maintenance clear venting to allow proper air flow. Job complete.

"Arrived on site to test unit for filling with water randomly. Found no high drain loop was installed causing water and food to backfill from sink/disposal. Installed high drain loop, unit completed diagnostics with no issues. All components engaged properly. Unit is now working as designed. No leaks detected. Job complete."

Arrived on site. Found noise while dispensing water adjusted water flow noise no longer present found doors uneven adjusted hinge

"KRFF507HPS04 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the RC door and transferred all parts. I tested the unit and it operated as designed. The door alignment issue was corrected. Operational test good, no leaks observed during service."

"Arrived on site to diagnose dishwasher with rust on rack. Found upper rack had peeling coating on rack, and metal underneath rusted. Replaced upper rack and verified proper function. Repair completed."

"Arrived on site to diagnose range that is not heating at all. Control powers on, but no elements are working and oven doesn't heat. Tested voltage at junction block and found L2 only has 20v present. Advised to contact builder to resolve wiring issue at outlet. No repair needed. Call complete."

Arrived on site to diagnose microwave making an abnormal sound. Customer said the noise sounded almost like a card in wheel spokes. With customer present i tested the unit several times and could not recreate any abnormal noises.i checked the vent tunnels going to the blower and found the tech sheet wrapper was puffed out in the plastic packing where it looks like air was being pulled into it. I removed this and retested and still didn't hear any more noise. Advised customer to follow up with video if noise returns. CAll complete.

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new LR ORIFICE HOLDER and manifold and tested the unit and found unit operating as designed. Job complete

Arrived onsite for a range that tripped the brakes. Upon inspection I found that this was caused by the bake element touching the back of the chassis I adjusted the chassis so that the element was no longer touching it and tested the unit and found unit operating as designed

Arrived onsite for a refrigerator with a dent in the freezer door. Upon arrival I found that the freezer door was damaged. I replace it along with the nameplate.

Arrived onsite for a dishwasher leaking. On inspection did see evidence on the floor of a water leak. I ran the unit in diagnostics mode and while it was running a took pics of underneath the unit showing there was no leaks. It never leaked the whole diagnostic cycle. No water detected during service.

Arrived onsite for previously diagnosed parts. Installed the gasket and thermal pads to the door. No gas leaks detected during service.

Arrived onsite and repaired unit by replacing sump and motor. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite and found motor shorted. Replaced motor and coupling. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite and found unit operating with ice in the fill cup and some on the spout causing splatter. Cleared the fill cup and spout to correct the issue. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite for unit operating without producing ice. Found icemaker in off position and had never been turned on. Verified water and cycled icemaker. All checks good. Unit is now operating as designed.

Arrived on site to test unit for filter not coming off. Test unit and found damaged filter. Filter not cover under warranty. Job complete.

"Arrived on site and found oven install spacer kit was not used by installation team. When door is closed bottom of hinge is making contact with cabinet and will not close properly due to lack of spacing. Informed homeowner to contact builder this should be redone correctly it is not an operational issue it is an installation issue, job complete"

refrigerator that is making abnormal sounds. Inspected unit and work area. Confirm the customer complaint via video and found what sounded like the compressor running and refrigerant going through the refrigerant lines. Unplug the unit and plugged it back in to get the unit into diagnostics. While the unit was unplugged and the refrigerator compressor had stopped, started hearing the screeching sounds coming from the top of the refrigerator, indicating refrigerant going into the evaporator. Found no evidence of any defrost issues of any kind and the customer advised that the unit is working just fine. Ran the unit through multiple stages of testing and did hear the refrigerant coming through the evaporator making slight groaning sound. I did advise the customer that this is normal operation and that they have nothing to worry about. The unit is working as designed. Call complete."

"Arrived on site for washer showing f9e1 in ser mode. Upon arrival confirmed complaint and found F9e1,f7e1, & f8e2 in diagnostics as well as error codes showing up because terminal connection for power supply were improperly connected and not polarized properly. Found drain motor still failing after fixing wiring o terminal block. Replaced it then retested unit. Found no leaks and dishwasher working as designed with no failures. Call complete"

Arrived on site for refrigerator needing previously diagnosed fan blade. Upon arrival confirmed complaint and found condenser motor had fully failed along with blade. Found new motor came with additional spare blade and I installed new condenser motor kit. Found unit working as designed. Call complete

"Arrived on site to test unit for rattling noise, customer stated that the noise is present when fan turn on and off, tested found it coming from damper opening and closing, stated to customer that is normal operation, also stated that metal rack needs to be removed from unit if it is not being used to prevent accidental arcing out, job complete"

"Arrived on site for not dispensing ice. Tested ice dispenser motor not powering on,checked solenoid no power also,removed housing checked wire connections and harness good can hear clicking from the relays on the main control. Replaced main control same issue,good voltage out of control. Checked power at freezer liner harness no power checked connections in compressor compartment good,called tech support per tech support issue with wiring in liner wall job info being sent to product review team; used 1 W11566851 ( ) from stock"

Arrived on site to test unit for unit leaking. Found unit leaking from diverted motor.

Arrived on site to test unit for burner not lighting all the way around. Found wrong orifice for center and outer. Switched them around and unit working as designed.

Arrived on site for walloven showing f9e0. Upon arrival confirmed complaint and error. Clear3d error and tried resetting power to unit. Found breaker to unit not shutting off power and recommended to customer to repair breaker issue before oven could be fully diagnosed. I did clear error and tested both ovens at 350. Found ovens heating as designed. Call complete

Arrived on site for dishwasher leaking from left side. Upon arrival confirmed complaint and found water trails leading from door gasket to under the tub. Found n9 cracks in tub and all hardware under unit didnt leak during tests. I made repair. Found unit working as designed without leaks. Call complete

Arrived on site for refrigerator needing previously diagnosed fc evap motor asm. Upon arrival reconfirmed issue and installed part. Found fan motor working as designed and informed customer 24 hrs to stabilize temps and refill ice bucket back up. Call complete

"PFE29PSDCSS Arrived to inspect noise and cooling issues. The unit had gone through an apparent freeze-up and had recovered well, but the drain tube assy for the RC was plugged and the drip pan overflowed, filling the area below the crisper. I removed and cleaned both the FC and RC drain tubes and then removed the ice from the floor of the RC chamber and verified all functions present and operating as designed. No leaks observed during service.

Arrived onsite for unit leaking. Upon arrival disassembled and inspected previous work done. Connections and assembly is good. Noticed vent trap was hanging down. As water would fill the unit would begin leaking out. Secured trap. Tested again and no other leaks were detected. Unit is functioning properly. Job complete

"Arrived on site and found mullian surface has a repulsive magnetic field. It is pushing against magnet in the door seal and not allowing a proper seal. Spoke with tech line and this should not be happening and there is no explanation for it. There is no known way to correct this, job complete

"Arrived on site to inspect refrigerator freezer frosting up. Upon further inspection, I immediately found the UI missing digits and pointed it out to the customer. I opened the FC drawer and found a large amount of ice/frost built up inside which is a sign of an air leak. When I closed the drawer, I found the it gapped on the right side. Also found the freezer section filled with too much food items. Cleared the food items from the freezer baskets and closed the unit door and it is closing properly and sealing properly. Customer advised the fresh foods section ice maker isnt working properly. I advised that due to the air leak and frost/ice build up, the freezer section is getting too warm for the ice maker to harvest properly. I recommended the customer leave the fresh foods doors closed and unplug the unit and allow the freezer section to defrost and clean the remaining water before plugging it back in before placing their food items back inside and to not fill it as much to allow the door to close properly. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the FC evap fan motor and harness failures, I removed and replaced the motor and harness and installed a new FC thermistor cover and tested. Unit is operating as designed and evap has a good frost pattern. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to,the gearcase failing and leaking oil onto the cam and belt and the actuator arm breaking, I removed and replaced the gearcase, cam, belt and actuator and calibrated the unit. Tested in diagnostics and the unit is operating as designed.

Arrived on site to diagnose washer that was not advancing through cycles. Ran diagnostic cycle and found cold inlet was super slow and weak. Removed cold line and found sediment covering the screen. I was able to blast and clean off the sediment. Retested unit and verified proper flow.

"WFG550S0HZ0 Arrived to inspect control for oven not working. I found the unit was displaying F2E1 and there were a few segments missing within the DRO. control removed and replaced. All functions returned to the unit and it operated as designed. No gas leaks detected during service.

Arrived onsite for a cooktop that is no longer igniting. Upon arrival I checked the breaker and found that it was miss labeled as lighting on the outside breaker box. I reset it and tested the outlet and found polarity good. And a solid 120 at the plug. I tested the unit several times and found that the unit is now operating as designed. If this happens Agatha cx will correct the issue.

Arrived onsite for a cooktop that has no power. Upon inspection I found that there was no power at the wall I plugged the unit back in and checked the breaker and found that it had tripped. I reset the breaker and found that it tripped immediately I then unplugged the unit and reset the breaker again and found that the same thing happened again. Meaning that there may be some wrong with the wiring on that circuit or the breaker itself.

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found frost on the FC evap cover. Removed the cover and found the evaporator engulfed in ice/frost. Using my steamer, I removed most of the debris and tested the bimetal and found it closed. I researched the part in the parts breakdown and found the part prescreened was the incorrect part. Using a part from my van stock (WPW10225581) I removed and replaced the bimetal and removed more ice. Tested the unit in diagnostics and forced defrost and could hear the element sizzling from the water hitting it as the ice melted. I recommended the customer leave the unit unplugged for at least 24 hours and leave the FC door open and place a fan on the compartment to defrost the ice faster. I vacuumed the water from the drip pan at the back of the unit. No water leaks observed during service, job completed."

"Arrived on site for a wall oven. That is not heating. Inspected unit and work area. Replaced the transformer and tested the unit. Still found the unit would not heat. Check voltage going to the transformer in Carmel voltage across the transformer or the red line going to the chassis ground. Check voltage at the Magnatron TOD and still found no voltage being supplied. Traced voltage back to the control and found no voltage coming from the control.

Arrived on site for a washing machine. That is not filling up with cold water. Inspected unit and work area. Did confirm the customers complain and found hot water coming in and cold water was requested. Checked out the back of the unit and touch the houses. Found that the hot water hose was hooked up to the cold water valve and the cold water Hose was hooked up to the hot water valve. Swapped the two valves and test of the unit. The unit began to work and operate as designed.

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Take a temperature of the refrigerator and freezer sections and found the refrigerator sitting at 36?F and the freezer sitting at 2?F. Did not see any evidence of any defrost issue on the unit and the unit was calling as designed. The customer advised that she had a another service company out who had determined that there was a defrost issue and that they had come four days ago to defrost the entire freezer. Check resistance on the Thermistor is from the control and found 10.7 ohms of resistance on the RC thermistor and 22.5 on the freezer defrost thermistor. Found that matched the temperature readings inside the freezer and refrigerator sections. Checked resistance through the heater and the defrost thermostat. Found both within range. Check voltage going to the heater during a forced defrost and found 120 V going to the defrost heater. Spoke to JC and was advised the issue would be most likely a DC Short or an electronic issue, but he had me read a message from management regarding issues with the 5 door refrigerators.

Arrived on site to replace terminal wire. Replaced wires test unit and unit test good job complete.

Arrived on site to replace spark module. Replaced module test unit and unit test good.

Arrived onsite for door closure issue and determined the fresh food evap frozen through causing the deli drawer to pop the left fridge door open. Customer will defrost unit in preparation for repair. Ordering evap fan harness and cover and main control and UI. Also ordering drip pan and silicone to seal drain. ; ordrng 1 W11033168 (Fan) and 1 W11211387 (Cover) and 1 W11457241 (Drain pan) and 1 W10843055 (Control) and 1 W11089931 (Ui) and 1 W10841140 (Silicone)

Arrived onsite and found unit oiled not engage switches but install was perfect and door tension is good. operating with failed switch assembly. Ordering switches to repair. Advised customer on diagnostics.; ordrng 1 W11033422 (Switch harness)

"Arrived onsite for unit not cooling in either compartment. Upon arrival found no frost pattern on evaporator. Can hear refrigerant noises in lines. Compressor only slightly warm to the touch. Appears to have inefficient compressor. Ordering Sealed system repair. Ordering 2 hrs, compressor, nitrogen, dryer and access valve. Copper cap tube. Office to reschedule. Unit is second floor bank. ; ordrng 1 W11635510 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye dryer) and 1 Nitrogen (Nitrogen) and 1 R600 (R600) and 1 2hr (2 hr)"

"Arrived onsite for MW button not working. The issue is the same as the first time, I called and speak to Justin and after Troubleshooting he said replace the UI again. I tried a different control board but did not fix the issues.Ordering a ui and the board for the ui. Called and talked to Justin at WP Tech line and he suggested to remove the ui again. Sr7736292904; ordrng 1 W10891907 (Ui control board) and 1 W11197501 (Ui)"

"Arrived on site to inspect range ovens not heating. Upon further inspection, I tested both range ovens and neither were heating and I could not hear the relay click on either control. Pulled the unit out and tested voltage at the wall and got 250V. Tested voltage at the elements and got 0 volts. The UI was chiming when the unit was supposed to be turning on. I checked the control and all molex connectors were connected to the control. Customer advised the grill knob would not turn the grill on properly. I tested and found the knob not turning the grill on correctly and found the stem broken. I am ordering the grill knob, main ACU, expansion control, and UI. Office to schedule return service due to the availability of parts. Cooktop burners operating as designed and no gas leaks detected during service.; ordrng 1 W11328373 (Main control) and 1 W11317945 (Expansion control) and 1 W11492266 (User interface) and 1 W11328010 (Grill knob)"

"Arrived on site to diagnose dishwasher throwing F7E2 error. Ran diagnostic and found F7E2, F8E1 errors for fill valve and wash motor. I tested in diagnostic and immediately after fill the drain kicks in and throws F7E2 error. If you try to run ANY normal cycle the unit does not fill. Found 16.5 ohms between all terminals to motor. Fill Valve Electrical issues will stop the wash motor and cause errors, and unit does not fill and behave like a normal wash motor failure. Ordering fill valve / control to be replaced first, then wash motor if needed. Never heard fan come on either. Office to schedule when all parts in hand. ; ordrng 1 W11414073 (Vent) and 1 W11572097 (Control) and 1 W11434044 (Inlet Valve)"

"Arrived on site for a refrigerator that stopped cooling and has lights out in the refrigerator section. Inspected unit and work area. The customer advised that the unit had completely restored itself Thursday last week and has been running but the deli pantry user interface will not turn on. did confirm the customers complaint and attempted to remove the deli user interface. Found it completely soaked in water and all the terminals rusted. Found one wire, even separated from the connector at the door. Ordering the stainless deli drawer and will return with the rest of the parts. The office will need to contact the customer about a return date or due to an out of stock and PSP item.; ordrng 1 W10815669 (Stainless pantry door)"

Arrived on site for washer not working. Upon arrival confirmed complaint and found tub leaning to the front right again and found front right suspension rods holder had cracked in half and tub dropped. Found no structural damage to tube or motor or undercarriage parts. Found otter cabinet damaged. Called techline and reported findings. Was instructed to replace suspension rods and outter cabinet due to structural damage of cabinet preventing a safe repair. Andrew sr#7736296059. Office to reschedule once availability of parts is known.; ordrng 1 W10478060 (Cabinet (white)) and 1 W10215098 (Cabinet brace) and 1 W11417173 (Rear panel) and 1 W11226768 (Suspension rods)

"Arrived on site for washer not completing cycles, or spinning cloths out all the way. Up I. Arrival I confirmed issue but found no errors in diagnostics. After extensive questioning about customer complaint I found the cause of failure to be within the ui and ACU. Ui is changing its display at complete random times as well as starting then saying cycle is over as soon as it starts. Documented findings with tech-line Leon sr#7736298446. Will need to order W11325569 console ui chrome shadow, ACU W11322901 and I rescheduled customer for 05/08/23 to complete repairs.; ordrng 1 W11325569 (Ui chromes shadow) and 1 W11322901 (Acu)"

Arrived on site to test unit for not cooling properly. Found compressor was not running on arrival. Evap and condenser motors working as designed. Also found FC door switch is broken. Replaced start device and compressor kicked on and pulling .9amps. Cleared condenser of excessive build up. Needing 3-prong FC door switch and silicone. ordrng 1 W11396033 (FC door switch) and 2 W10841140 (Silicone)s

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit not cooling and when I opened the fresh foods door, the evap fan came on and I could hear the compressor kick on. I pulled the unit out and tested amp draw to the compressor and found it at 1.56amps. I found the evaporator with no frost pattern and when I would press the fresh foods door switch closed, the fans would turn off. I removed and replaced the UI control and retested and found the compressor continued to fail, but the unit fans would turn on when the door was closed. I am ordering the compressor, UV dye drier, access valve, evaporator, NITROGEN, R600 kit. Unit left unplugged for safety and no water leaks observed during service.; ordrng 1 W10507884 (Compressor kit) and 1 W11459354 (Evaporator) and 1 WPW10143759 (UV dye drier) and 1 Tj90sf8404 (Access valve) and 1 R600KIT (R600 KIT) and 1 NITROGEN (NITROGEN) and 1 CNOTE (2 HOUR JOB)"

"Arrived on site and inspected washer and found Customer experiences water on the floor. Found old style tub Ring is Still present, Per service pointer new tub ring will solve the issue. Will order replacement; ordrng 1 W11590590 (Tub ring)"

Arrived on site to test unit for normal not working. Test unit and found and console. Will order new console office to reschedule ; ordrng 1 W11622500 (Console)

"Arrived onsite for a stacked washer dryer combo that is leaking from the bottom center of the unit. Upon arrival I was able to see the waterline wher not leaking when in use and no leaks from the drain hose either. I read the unit in quick wash with some detergent in it in hopes that the leak would show itself dust it didnt, I am ordering a s 2 man to help get the dryer off the top of the washer so that we can do a proper diagnostics on the unit. Send water pump; ordrng 1 W11458345 (PUMP-WATER)"

Arrived on site powered unit on compressor attempting to power on then shuts off diagnosed a defective compressor ordering a new compressor ; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier) and 1 W11598434 (Evaporator)

"Arrived onsite to replace faulty compressor. Upon disassembly found compressor not compatible with unit. Unit is R600 and compressor is R134. Need to reorder compressor. Returning with R600a compressor, dryer, and access valve. Office to reschedule 2hr sealed system repair. ; ordrng 1 W11580057 (Compressor)"

Arrived on site found broken wires at door hinge ordering a new freezer door; ordrng 1 LW11202405 (Freezer door) and 1 WP2300868 (Union) and 1 WP2198677 (1/4 union) and 1 WP4373559 (Coupling)

Arrived on site to test unit for unit not working. Test unit and found unit not getting water and giving sump and motor error and wax vent error. Will order new vent office to reschedule ; ordrng 1 W11649995 (Vent)

Arrived on site for refrigerator not cooling/making ice. Upon arrival confirmed issue and found temps at 36/20(rc/fc actual). Found both evap coils had a hard time getting frost build up and u it showed signs of possible lowside leak/failing compressor. Found all fans running and thermistors working as designed. Will need office to get autho for sealed system repair before rescheduling.; ordrng 1 W10168473 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W10248589 (Fc evap coil) and 1 W10525236 (Rc evap coil) and 1 Nitrogenkit (Nitrogen kit) and 1 Cnote (Needs autho)

"Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced a lower harness and tested the unit. The unit still had the same issue. I called CS and was advised to replace the actuator. Found the unit would not shut off anymore but were still having a hard time going through agitation or spin. Was advised the issue may have been caused by a DC short inside of the shifter, and may have zapped the control. Was told to hold off on collecting for any further parts until the new control could be installed to try and resolve this issue one last time. The customer advised that he still wanted to proceed with repair for one final trip. Ordering the control in the office will need to contact the customer about a reschedule date due to limited parts availability.; ordrng 1 W11498796 (Control)"

Arrived onsite for a dryer that is showing code F2e2. Updated inspection I found this code present and a stuck button code. I am ordering a control and the ui and returning ordrng 1 W11525996 (CNTRL-ELEC) and 1 W11413566 (PANEL-CNTL)

"Arrived on site for wall oven, inspected unit and work area. Customers complaint was wall oven with error code F2E1. Powered unit back on from the breaker to confirm and I did find that error code stored. Unit will need a new UI CONSOLE to resolve the problem. ordrng 1 W11449431 (Console)"

"Arrived on site to test unit for lo flo error code, tested unit found leaking cold valve, customer stated that drum fills up on its own and he has to drain the unit daily, due to hard water in the area valves are calcified,

"Arrived on site for no ice and ice build up in freezer. Found icebox fan not running,ran diagnostics ice box fan not powering on,ran defrost heater in freezer heater powered on diagnosed unit will need a new ice box fan will also order harness incase needed estimate is. ordrng 1 W11407678 (Ice box fan) and 1 W11614809 (Harness)"

"Arrived onsite for a rang with a upper oven that it not working in bake. Upon inspection I found that the bake burner would not ignite. ordrng 1 WPW10324738 (IGNTR-OVEN) and 1 WPW10546238 (VALVE-GAS)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator not cooling. Plugged unit back on and found no frost pattern, compressor was running. Unit will need a sealed system repair. Im ordering a compressor & evaporator to complete repairs. Office to reschedule for a sealed system repair. Customer is requesting to be added for sooner service. No leaks where observed during service. ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"

"Arrived on site to test unit for oven portion not heating/cooking properly. Verified receiving proper voltage(240vac). Bake element is distorted and I could not get a resistance reading from element, reading open. Recommend replacing bake element. If customer wishes to cancel repair advised she would call before return visit. ordrng 1 W10779716 (Bake element)"

Arrived on site to test unit for unit getting foggy. Found cooling fan turning off in mid cooking cycle. Will order new fan ; ordrng 1 WB26X10264 (Fan assembly)

"Arrived on site to test unit for not making ice, tested unit found ice bin full of water and external drain pump not engaging, ran diagnostics cycle found compressor is cooling properly but unit has extreme calcium buildup in all the tubes and reservoir has thick layer of calcium buildup that ceased up pumps, customer want it like new and have all calcified components replaced; ordrng 1 W11542868 (Reservoir drain pump) and 1 W11614101 (Reservoir) and 1 W10863947 (Tube) and 1 W10863947 (Dispenser) and 1 WP2185625 (Reservoir water slide) and 1 W11033204 (Slide hose)"

"Arrived on site and found no ice production, cycled icemaker with test 44 and it is getting stuck while motor is moving. Replaced icemaker and it cycled properly. Also ran test 45 and it filled with water properly. Customer will continue to observe it for correct operation. If issue continues a new freezer door in white will be needed, Job complete"

"Arrived on site to refrigerator not cooling properly. Upon arrival inspected unit. Found frost buildup on evaporator cover. Thawed ice and inspected. Found wire to heater harness disconnect, took pic. Secured connections and tested. Unit is now functioning properly."

Arrived onsite and replaced compressor and drier and installed access valve. Vacuumed system and charged with 64 grams of r600a. Unit is operating as designed. Advised customer on repair. All checks good.

"Arrived on site for refrigerator, inspected unit and work area. I explained to the CX that I would no be able to offer any warranty for this repair so they have declined. No leaks where observed during service. Job completed."

"Arrived onsite for cooktop flames to high. On inspection the dual burners simmer flames have no adjustment. Gain access to the valves and adjust the small flame. The simmer flame now has adjustment, set to the customer satisfaction. No gas leaks detected during service."

"Arrived on site to inspect dryer error code(s). Upon further, the customer had a load of clothing drying and after approximately 10 mins, the unit shut down and the displayed showed error code F9E2-drain assembly failure. I placed the unit in diagnostics and cleared the code and began to disassemble the unit to gain access to the interior parts. I followed the tech sheet and it says to replace the the drain hose and bracket assembly, but this part is nowhere listed in the parts breakdown. I contacted techline and spoke to Chris and advised of the complaint and my findings. Chris advised that the Heat Pump Assembly on page 8 of the breakdown was the drain tube and bracket assembly and recommended replacing the assembly as the drain pump has failed. He provided SR#7736297364. I removed and replaced the part and cleaned the reservoir and cleaned the lint from the unit and reassembled the unit and tested. Unit continued to show the error code; therefore, I removed and replaced the main control and retested and unit is operating as designed. No water leaks observed during service and no lint observed at the end of service, job completed."

Arrived onsite for lighting issue and replaced the freezer LED driver module. Unit is now lighting properly all checks good. Advise customer on repair. All checks good.

Arrived on site for dishwasher not draining. Upon arrival confirmed issue and found f9e1 in diagnostics. Upon further testing found drain motor failing. Replaced motor then tested unit. Found no leaks and unit working as designed. Call complete

Arrived on site to test unit for not drying properly. Found faulty cutoff. Replaced cutoff and unit failed ventilation with dryer hose connected and passed with it removed. Customer stated they had a venting company clear restriction and connected ducting with neighbors(duplex). Found on left side of garage is damper where dryer should be venting. Opened damper and found no signs of any lint as if ducting was never connected to vent and damper not opening while running drier. Advised customer to have ducting company return and connect to recommended vent. Current set up has neighbor and customers venting connected to same external vent causing issues. Job complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the defrost heater and harness the unit. The unit begin to work and operate as designed. Call complete.

"Arrived on site for partial display on user interface. Upon arrival, inspected unit and found parts of control are not lighting. Need to replace control. Replaced control and test unit. Preheated oven to 350. Unit lit and began to heat. Unit is operating as designed. No gas leaks present at this time. Job complete"