Arrived on site for noise when filling with water. Tested unit and found noise at fill valve. Once removed copper line found bad gasket on copper line connector. Replaced fill valve and Advised customer to purchase new flex water line instead of copper line. Customer will call us back if he needs help reconnecting water line to fill valve. Job complete at this time.

Arrived onsite for dishwasher not operating at all. Upon arrival found unit was operating as designed. But unit outlet had no electricity used extension to test different outlet unit operating. Outlet will require electrician. Job Completed.

"Arrived on site to inspect washer timer not advancing. Upon further inspection, the customer advised that they recently replaced the timer and the unit continues to not operate correctly. I disassembled the control panel and found one of the timer mounts was broken not securing the timer to the panel. Tested the unit by turning the timer and pulling the knob out and the only thing the unit would do was fill with water. I tested voltage at the motor control to the lid switch and found it getting 120V. Tested on drain & spin and left it turned on for 10+ mins and the unit failed to operate. I advised the customer that the unit needs either a new timer or main harness No water leaks observed during service, job completed."

"Arrived on site for customer complaint of uneven cooking in oven and high flames on simmer on cooktop. I adjusted burner valves and tested oven, instructed customer to preheat oven for 30 minutes when baking delicate items and to use proper rack positions."

Arrived on site for unit not heating. Tested unit for not heating and found switch connector burned out. Replaced switch connector and tested unit. Unit heats correctly. Job complete.

"Arrived on site to diagnose dishwasher that was not opening the soap dispenser when running loads. Ran unit and found lid was not opening. Found the door was actually sticking around the gasket, gasket was swelling and sticking to the panel. Call complete."

"Arrived on site to diagnose refrigerator with cooling issues in the rc and fc, upon arrival I gained access to the unit and found no frost pattern in the fc, and that the rc is completely frosted over and the drain pan is warped, I found two vents that should not be open on both sides of the rc next to the evap cover, I called tech line and spoke with Robert he recommended that I order a liner repair kit and a new drip pan sr#7732212264 Service Pointer #W11092686. I checked the drain tube and found it clear, I am ordering the drain pan, liner repair kit, control, UI and rc evap motor with harness attached for the repair if needed. Customer will defrost 24 hours before repair. Office to reach out and inform and reschedule the repair once parts arrive. ; ordrng 1 W11457241 (Drip pan) and 1 W11087438 (Evap motor) and 1 W10843055 (Control) and 1 W11387386 (UI) and 1 8201700 (Liner repair kit)"

"Arrived on site and following up on refrigerator with hanging bar in freezer. Found collars broken causing the bar to sag. Ordering 2 new collars, Office to schedule when we have collars. ; ordrng 2 WPW10277361 (Collar)s"

Arrived on site for food still freezing in fresh food . Tested and found thermistor out of range . Replaced thermistor . No water leaks detected at time of service. Job complete

Arrived on call for complaint of freezing food in refrigerator. There was no food frozen at time of service. Adjusted the setting as described in previous technicians notes.

"On site to install previously diagnosed parts. Replaced control panel, drain pump and heating element. Reassembled and ran diagnostics cycle. No leaks after repair. Unit functioning as designed. Call complete."

Arrived on site to install previous diagnose part. I replaced the icemaker. I tested the unit and it started to harvest. Job complete.

Arrived onsite to replace the sump and motor. Replaced the part. Tested the unit. Unit tested good. No issues at this time. Job complete.

Arrived on site for refrigerator not making ice. Upon arrival I confirmed complaint. After further inspection I found the ice maker was rotating in harvest mode but during rotation it wasnt closing 120v connection to the inlet valve. Ran harvest tests with customer supervision and found ice maker and valve. Other functioning as designed with no leaks during service. Informed customer to give unit 24 hrs to make ice. Call complete

Arrived on site to diagnose leaking washer. Ran unit and found water is dripping from the valve housing. Replaced valve and housing and retested. Verified dripping is gone and unit is working as designed. Call complete.

"Arrived on site. Tested dispenser found motor rotating however coupling on shaft has slipped causing shaft not to engage bucket,also found old design on ice door flap and motor. Ordering a new shaft,ice door and motor; ordrng 1 WP2318082 (Shaft)"

"Arrived on site and found drain motor had failed. Installed new drain pump and tested unit. Unit now draining properly. job complete."

Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested the unit. Unit tested good.No issues at this time. Job complete

Arrived on site for oven not heating. I inspected the unit and work area. I tested the oven and found it not heating. I gained access to the control and found no voltage on line 2. Gained access to the thermal fuse and found it in good condition but no voltage. I powered the unit off and inspected the junction box. I found line 2 not wired correctly. I corrected the wiring and reassembled the unit. I retested the unit and it is working as designed. Job complete.

"Arrived on site for no cool. Found evaporator incased in ice,ran diagnostics heater not powering on,installed a new thermistor heater powered on diagnosed a defective thermistor. Defrosted evaporator. ; used 1 Wpw10384183 (Thermistor) from stock"

"Arrived on site for a refrigerator losing temp in the freezer. Upon arrival the customer stated that they had another company out and they found that the inverter board was bad. Upon further inspection I found the unit had been unplugged and had no cool at all. I gained access to the back of the unit and plugged it in. I let it run for several minutes, but the compressor never turned on. I gained access to the control and inverter. I checked voltage at both, and both were good. This indicates a bad inverter board. I unplugged the unit and installed the new inverter board. Once I plugged the unit in, the compressor began to run. I verified a frost pattern was being created. The unit is now running as designed. I informed the customer that it may take 24-48 hours to reach a good temperature. Call complete."

"Arrived on site and found F8E2, F6E4, F3E2 error codes. Found OWI sensor is physically broken .Replaced OWI sensor, job complete"

"Arrived on site to diagnose refrigerator not maintenance ice. On arrival found a new icemaker was installed. Ran icemaker and found it would not cycle. Checked and found the connectors corroded out and pins broken off. Call complete."

"Arrived on site for a refrigerator losing cool. Upon arrival the customer stated that they have had the unit serviced by a prior company, and they thawed out the freezer compartment. They found this helped, but only worked for a few months and then frosted back up. They started losing cool again. I checked temps and found the RC at 51?F and the FC at 9?F. Upon further inspection I found the evap cover covered in ice. I gained access to the evap and the defrost control. I jumped the defrost control and found the unit would go into a defrost, and voltage was being sent to the heater. I found that the defrost control would not progress on its own. I found the element and defrost thermostat worked as designed. This indicates a faulty defrost control. I installed the new control and the unit is now working as designed. I thawed out the evap with my steamer, but could not get all of the ice on the back of the evap. I advised the customer to keep the unit off for at least 24 hours to allow the remaining ice to thaw. Call complete."

Arrived onsite and found broken wire to pump causing to not drain. Repaired wire with snap joint. Unit is now operating as designed. Advised customer on repair.

"Arrived on site to inspect washer not washing or spinning. Confirmed the complaint and found a pair of underwear stuck in the motor that had knocked the belt off of the motor. Removed the item, replaced the damaged belt and reassembled the unit and unit tested properly without any issues. Job complete"

"Arrived on site for customer complaint of freezer not cooling properly, found evaporator had a good frost pattern, found freezer brackets worn out causing door to sag and not create a good seal, brackets have been discontinued, ordering for parts research. ; ordrng 1 2207533 (Freezer bracket) and 2 W11214482 (Roller)s and 1 Cnote (Auth) and 1 Cnote (Office to reschedule) and 1 Cnote (Parts research for discontinued bracket)"

"Arrived onsite for washer leaking through crack in valve, upon arrival found valve cracked. Replaced valve and proceeded to test unit is now operating as designed. Job Completed."

Arrived on site for wall oven touch screen not working. I inspected the unit and found the out buttons working but not the touch screen. I unplugged the console and let the controls reset. I plugged it back in and found it working. I got the customer connected to their WiFi. Job complete.

"Arrived on site to diagnose dishwasher not draining. Ran unit and found barely any water draining. Vacuumed both ends of drain hose and could not get it clear. Removed drain hose and found check valve in angled hose failed. Replaced drain hose and tested. Verified unit draining as designed.Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Disassembled unit and checked magnetron. Found the magnetron burned on the tip. Check the wave guide for any evidence of arcing and could not find any arc marks anywhere. Replaced magnetron and tested the unit. The unit began to work as designed. Call complete.

Arrived on site to diagnose a refrigerator that is not producing ice. Found fill tube frozen over and thawed tube. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to test unit for water dripping from dispenser. Found water line was not set correctly causing water to accumulate and slowly drip out. Secured water line, tested unit, unit works good. Customer also stated ice would periodically drop from dispenser. Found chute was full of ice upon arrival and damper was held open by ice. Advised customer to not over fill cup and to periodically check for extra ice stuck in chute. Ice bin is good. No leaks detected. Job complete."

Arrived on site to diagnose a cooktop with no low flames. Found adjustment needed to burner valves and made necessary adjustments. All is working properly at this time.

"Arrived on site for customer complaint of unit not powering on, found proper voltage getting to console, found failed console, I replaced console, unit tested good."

"Arrived on site for customer complaint of unit not draining, found drain pump burning hot, I replaced drain pump, unit tested good."

Arrived onsite for oven sensor error. Upon arrival found unit sensor was damaged replaced and tested. Unit is now operating as designed. Job Completed.

Arrived on site to diagnose dishwasher with issues with upper rack. Found a broken wheel on the left adjustor. Replaced adjusters with updated kit on both sides. Unit now working properly. Call complete.

Arrived on site for lights being put. I inspected the unit and work area. I found all lights flickering. I swapped in a new top rc led module and the lights started working as designed. I actuated the door switch several times and the lights worked every time.Job complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the oven door latch failure, I removed and replaced the latch and tested. Unit is operating as designed. Job completed."

"Arrived on site to replace previously diagnosed parts on wall oven combo, upon arriving I found that the console was unresponsive to selections after a couple of options were selected, I found that the console needs to be replaced per previous tech. I gained access to the hinges and interlock and found that they are actually operating properly and the console is causing the intermittent issues to the unit. I gained access and removed the console and replaced it, I informed the customer that they would need to connect to wifi on the unit using the whirlpool app otherwise they would run into more intermittent issues on the console. I informed the customer of the WiFi connect team and showed her what she would need to do to start the process. Unit is operating properly as designed now aside from needing a proper wifi connection. Job complete."

"Arrived on site to inspect dishwasher control panel not responding. Upon further inspection, I found the control panel display showing 8P. I pressed the selection button and it chimed but the lights that were illuminated would not change. I placed the unit in diagnostics and it showed error codes but I could not tell what they were due to the display digits were bad. The unit tested good in diagnostics. I removed the outer door panel and found the UI had shorted. Also found the control panel cover peeling off. No water leaks observed during service.; ordrng 1 W11414079 (UI)"

Arrived onsite for top oven not heating. Tested the unit and no heat was happening. Upon further inspection found that the control and the red wire had burned up. Ordered parts. Rescheduled with customer. ; ordrng 1 W11179310 (cntrl-elec) and 1 W11193915 (harns-wire)

Arrived on site for Dishwasher detergent states that detergent is dispensing but remains undissolved in bottom. Placed in diagnostics and no error codes came on. Ran diagnostics cycle and water was not coming in. Found RO system in place and water valve to dishwasher was turned off. Showed customer the valve was turned off and this is why the packets of detergent werent dissolving. The dishwasher was running but never getting water to actually run as designed. Started diagnostics cycle and completed all cycles without issue. Heating element sizzled water after drain pump stopped. No leaks detected. Job completed.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the fuse and tested the unit. The unit began to work as designed. Call complete.

Arrived on site to diagnose a washer that is shaking during spin. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best loading process to prevent out of balance loads. No leaks were found at time of service.

Arrived on site for loose foot . Found tub leg severely bent in and toe kick pieces missing . Ordering Tub and toe kick pieces . No water leaks detected at time of service. Call to set return .; ordrng 1 W10526114 (Toe kick) and 2 W10503548 (Fastener)s and 1 W10681491 (Tub)

"On site for microwave shutting off completely, then running for 2 sec and stopping again. Confirmed complaint. When starting unit on any setting, unit would power off and eventually power on. Found thermostat contacts burnt and black wire going to thermostat from control burnt. Unit needs control, wire harness and thermostat. Office to reschedule. ; ordrng 1 WB27X10966 (Control discontinued) and 1 WB18X10401 (Harness (special order additional shipping))"

"Arrived on site to inspect wall oven control panel not working. Upon further inspection, I found the unit connected to WiFi. I attempted to place the unit in diagnostics and it failed to respond. I cycled power for approximately 1 minute then placed it in diagnostics. No error codes present. While attempting to test, the control panel was not responding to all functions touched. I advised the customer maths to the control panel needs to be replaced. I am ordering the control panel and office to schedule return service due to the availability of the part. ; O-emld tckt"

"On site for washer having burnt rubber smell at end of spin cycle. Inspected unit. No errors in diagnostics. Ran diag cycle, it completed. All connectors underneath unit secure, no burnt wires. Found belt shavings underneath. Replaced belt with truck stock W11239857. Checked control as well. All connections secure, no burnt wires and no burn marks on control board. Unit now functioning as designed. Call complete."

"Arrived back on site to install previously ordered main harness. Replaced defective harness, reassembled and unit tested properly. Customers satisfied, JOB COMPLETE"

Arrived on site for fridge not making ice. I inspected the unit and work area. I tried to test the ice maker but it would it go through. I tested voltage to the ice maker and found good voltage. I pulled the unit off the wall a retested. I found the ice bin arm warped and getting stuck on the ice maker tray causing it to think it is full wand not produce ice. I am ordering a new ice maker. .; ordrng 1 W11284458 (Ice maker)

"Arrived onsite for unit not powering on. Tested the unit but unit would not turn on. Upon further inspection, found that the power coming in has an issue. Jiggled the power cable that looks to be hooked up to a hot water in sinkerator, the unit turned back on and worked once again. Let customer know that there could be an issue with the power coming in and an electrician will need to check out why it?s not giving good connection of power. No leaks at this time. Job complete"

"Arrived on site for customer complaint of noise issue, found drum was cracked and out of round hitting the side of the frame, ordering drum. ; ordrng 1 W10541657 (Drum) and 1 Cnote (Office to reschedule)"

Arrived on site for washer making a noise. I inspected the unit and work area. I found the unit making the noise during spin. I gained access to the gear case and found the belt loose and slipping. I inspected the cam teeth and found them in good condition. I replaced the belt and tested the unit. It is working as designed. Job complete.

"Arrived on site for customer complaint of lid not closing all the way unless pushed closed and squeaking noise. Found hinges failed, and recommended replacing motor, cam and belt for squeaking noise.

Arrived onsite and was advised of multiple water system failure no ice production and slow water flow. Removed old filter and tested. Unit is now operating as designed. Advised customer to replace filter to restore function. Advised customer that if after replacing the filter the fridge continued to have a water flow issue the housing may be needed.

"Arrived on site for a range that won?t heat in the oven during a big circle or on their cooked up. Inspected unit and work area. Checked voltage going to the unit and found proper voltage. Check voltage going to the bake element and found proper voltage. The customer advised that the unit seems to broil fine but the bake does not work. He also advised the only one of the elements on the cooktop seems to have a little trouble heating. He advised that it does sometimes heat very well. But when they remove it or move it, it seems to take forever to work properly. Checked resistance on the cooked up element and found it within range. Checked voltage going to the housing and found proper voltage. I did find the element not making good contact with the housing. Fixed connection and tested the unit. The unit worked as designed. Went to the bake element and check resistance across the bake element. Found it going between open and closed. Removed element and found it cracked and burnt at the very end of the element. Replace element and tested the unit. The unit began to work as designed. Call complete."

"Arrived on site to install dye dryer and charge system with nitrogen per tech line to verify refrigerant leak. Installed dryer, and charged system with nitrogen to 135psi. Lost 40psi in ten minutes. Found unit leaking from RC evap. Showed mrs where leak is coming from with bubble solution. Had mr on zoom and I showed where leak is.

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. I removed the back panel and found the element metal plate badly warped and cracked and the hi limit thermostat bad.I removed and replaced the element and thermostat/cutoff and retested. Unit is operating as designed. No lint observed during service, job completed."

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing error code F7E9. Cleared the code and continued with testing. I manually tested the spin mode and immediately the gearcase began to make a loud metal on metal grinding noise. After getting authorization, I removed and replaced the gearcase, clutch and slider and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. I demonstrated the spin mode to the customer and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for a dishwasher not washing. I put the unit into diagnostics mode and found stored error code F4E3 for wash motor not running. I then ran a diagnostics cycle and found the motor never energized. Upon further inspection I found the motor molex connected and the harness in good shape. I checked voltage at the wall and terminal block. Both were good. I then gained access to the control and ran a diagnostics cycle again while checking voltage to the motor. I found none. This indicates a faulty control. I am ordering the control, and will bring back the sump and motor to check for functionality after the control is installed. Office to reschedule. ; ordrng 1 W11306302 (Control)"

Arrived on site to diagnose a oven with a broken bulb. Removed bulb from socket and replaced bulb. Tested unit and found all is functioning properly at this time.

Arrived on site for a washing machine that?s not starting cycles. Inspected unit in the work area. The customer advise the unit will sit in sensing and then will completely stop the machine saying the unit has finished the cycle. She advised that her husband had power cycled the unit and the unit has seemingly run fine for the last 3 to 4 cycles. She just wanted to have the unit checked to make sure there wasn?t anything they were doing wrong or anything wrong with the unit. I ran the unit through diagnostics and found an F6 E3 (ACU cannot hear MCU). Checked voltage at the main control and all voltage checks seem to be good. Ran the unit through an auto test in the unit ran as designed. I did advise to the customer that it may have just been a glitch in the control and power resetting it may have taken care of it but offered to replace the main control just in case. The customer advised that she would rather not replace the control at this time since she knows how the unit works and what she can do to get it to work.

On site to install previously diagnosed parts. Replaced front right infinite switch and front right element. Unit now functioning as designed. Call complete.

"On site for fridge not dispensing water. Confirmed complaint. Found water to ice maker is functioning. Found water valve for dispenser side not opening. Replaced valve and found new valve leaking. Tried removing and reinserting tube, no change. Valve defective. Ordering new valve. Office to reschedule ; ordrng 1 W11043013 (Valve) and 1 W11346622 (Reservoir)"

Arrived on site to inspect side by side refrigerator cooling issues. Confirmed the complaint and found the back wall of the freezer frosted up. Used my steamer to defrost the buildup and accessed both the bimetal and heater. Found both were defective. Replaced both and reassembled the unit. Job complete

"Arrived back on site to install previously ordered control panel. Disassembled, transferred parts and reassembled. Job complete"

"On site for washer not spinning. In diagnostics, found F9E1 long drain, F0E2 oversuds. Cleared errors. Found drain pump noisy and unable to pump water out. Replaced drain pump and tested. Unit functioning as designed.call complete."

"Arrived on site to inspect lighting issues in the top of the ff compartment and freezer compartment. Confirmed, removed and replaced the single module. Light were packaged as 2 were sent, only needed 1. Reassembled and unit tested as designed. No additional parts needed. Job complete"

Arrived on site for a dryer that is not heating. Inspected unit and work area. Tested voltage to the unit and found proper voltage. Checked all heating components and found the heating element open and not showing continuity. Replaced heating element and tested the unit. The unit began working as designed. Call complete.

Arrived on for refrigerator making a loud noise in FC. Upon arrival confirmed complaint. Found temp in FC at 6 degrees on arrival. Found FC fan hitting ice built up from evap coil. After further tests I found the build up was due to a leak ( uv dye on coil) in FC evap coil. Reported findings to pr and cs. Will need office to reschedule with customer once availability of evap coil is known. ; ordrng 1 WPW10313899 (Evap coil) and 1 Cnote

Arrived on site for an oven that is not allowing the customer to start any microwave or oven cycles. Inspected unit and work area. Tested the unit and found the oven and microwave functions working properly. The customer attempted to use it a couple times just to be sure. I ran the unit through diagnostics and found no stored error codes. Tested individual components of the oven and all checked good.

Arrived on site for microwave not allowing proper ui display or ui button functioning. Upon arrival confirmed complaint. After further inspection found touch pad had some failing input responses and part of display was dim/not lit at all properly. Will need office to reschedule with customer once Availability of ui/main control kit is known. Ordering one WB56X30006.; ordrng 1 WB56X30006 (Main control kit(slate))

Arrived onsite for unit leaking. Customer showed where the water had damaged the cabinet. Took pics of damage. Tested the unit. Upon further inspection. Found that the tub had damage to it and was leaking. Took pic of the damage. Ordered tub assembly. Office to reschedule ; ordrng 1 W11409866 (TUB ASSEMBLY )

"Arrived on site to inspect refrigerator intermittently stops cooling and ice maker leaking water. Upon further inspection, I found the unit operating. I tested temps in the FC= -1 degrees. I tested voltage at the wall and got 120V. I removed the evap cover and found a good frost pattern, I found frozen water droplets on the fill tube at the back left of the FC section and some ice inside the fill tube. Tested the control by turning the dial off and on and it operated as designed and the defrost element came on while testing. Pulled the unit out on my floor protector and inspected the fill tube at the back of the unit. I found old water streaks around the fill tube at the top corner and along the back panel. I found an air gap between the spout and back panel which is allowing warm air into the FC section and creating moisture and then its freezing, which when the ice maker fills and the fill tube is blocked with ice, the water has nowhere to go except out the back of the unit.Office to schedule return service. No water leaks observed during service. I used permagum to seal off the gap at the fill tube at the back of the unit until I can return with parts. ; O-emld tckt"

Arrived on site to replace the console. I replaced the console. I set the time and date. I walked the customer through setting up the WiFi and whirlpool app. Job complete.

Arrived on site for refrigerator needing previously diagnosed FC led. Upon arrival reconfirmed prior diagnosis and found left side FC led had failed. Replaced led and found unit allowed all leds to light properly. Call complete

Arrived on site for refrigerator needing previously diagnosed FC led. Upon arrival reconfirmed prior diagnosis and found left side FC led had failed. Replaced led and found unit allowed all leds to light properly. Call complete

"Arrived on site to diagnose washer making loud grinding noise during spin cycle and evidence of gearcase oil, I gained access to the unit and put it into service diagnostics and found no fault codes, I put the unit into a diagnostics cycle and found the unit operates properly until the spin cycle, the unit is making a loud noise. I gained access beneath the unit and found it covered in gearcase oil and actively leaking oil,; ordrng 1 WPW10006384 (Belt) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam)"

Arrived on site for Not Draining - Top Load Washer. Found washer had water in the basket. Tried putting in drain through diagnostics and wouldnt drain. Gained access to drain pump and found connector to drain pump not properly seated. Reconnected drain pump and washer drained as designed. Had off balance load detected in error diagnostics. Cleared error code and ran through auto diagnostics. Washer running and draining as designed. No leaks detected. Job completed.

"Arrived on site to diagnose a refrigerator that is not producing ice properly. Found unit hooded up to under counter ro system, preventing proper water pressure to refrigerator. Advised customer on findings and no further repairs can be done to refrigerator to correct issue."

"Arrived on site to test unit for noise from FC. Found FC evap frosted over causing fan to hit ice. Bimetal was not giving proper reading. Engaged heater and found only receiving 80vac when engaged and bimetal bypassed. Checked at control and got same voltage. Replaced evap motor with harness and control. Tested unit, unit working good. No leaks detected.

"Arrived onsite for overfill float switch replacement and replaced part. Tested unit and found unit error f10 E5 and saved f8e4. Unit errors during the fill and saves an f10e5 diverter leak detected, but no leak visible, Inspected for leaking during fill and found no leaking occurring. Ordering sump and motor which includes the diverter and the control. ; ordrng 1 W11416362 (Pump and motor) and 1 W11410066 (Control)"

"Arrived on site for NOTHING COMES ON NO POWER AT ALL - WOKE UP EVERYTHING IS OFF. Found oven had no power and breaker was on. Turned off breaker and gained access to thermal fuse. Thermal fuse had no continuity and had shorted out. Found gasket was kinked in the bottom left corner and flattened all the way around. Flattened gasket was allowing heat to travel into UI and control causing thermal fuse to short. Tested oven by using jumper across thermal fuse connectors and oven is heating as designed and blower is blowing. Powered down oven and requested customer not turn on breaker until we return. thermal fuse (WPW10545255) and door gasket (WPW10282960)Ordering thermal fuse and gasket to return and complete the repair. by CC. Returning with control and thermostat. ; ordrng 1 WPW10282960 (Gasket, Door)"

"Arrived on site for clothes wet or unit not finishing cycle . Ran diagnostics and unit not draining properly .replaced drain pump . Reran diagnostics and unit is performing properly.No water leaks detected at time of service. Job complete"

"Arrived on site for a range that turn itself off and kicked on the fan. Inspected unit and work area. The customer advised that the end it was flashing an F1 error code. He did advise that he tested it again afterwards and it did not replicate the issue the second time but felt like there was something going on with the unit. Tested the unit on a bake cycle at 350?. The unit deadbeat wants it reached a breaking temperature. Tested temperatures and found the unit sitting at 346?F. I increased the temperature to 400?F and ran the unit for another 25 minutes. The unit was cycling between 379?F and 420?F. I turn the unit off due to not being able to replicate the issue and attempted to cool down the oven cavity babe opening the door. Found the fan that was running was the fan at the controls to keep the controls from overheating. After 6 to 7 minutes, the unit began to flash an F1 error code. I spoke to SW and was advised that the most likely issue with the unit since the unit was holding proper temperature was an issue with the control board. ; ordrng 1 74004349 (cntrl-elec)"

Arrived on site for dishwasher not starting. I inspected the unit and work area. I found fault code f7e2 variable speed motor fault. I put the unit through a diagnostics cycle. I found the unit filling but the wash motor not engaging. I am ordering the sump and motor assembly to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11462460 (Control)

"Arrived on site to install previously diagnosed and ordered part. Due to the ice guide missing, I installed a new part and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for STOPPED MID WAY THRU AND THERE IS STANDING--NOT ABLE TO RESET OR START OVER OR GET IT TO DRAIN just appears dead right now but there is power to the unit. Found dishwasher was getting g 120 but wouldnt turn on. Found top right torque screw was missing. Two other torque screws that hold in console were loosely secured. Once console was removed I found two of the plastic mounts the torque screws mount into were gone and one was rattling around inside console. Only one mount was still there holding the console in place. Tested bi-metal and it had failed. Explained to customer these gaps and loose fit was allowing steam and hot air into the console making the bi-metal fail.

Arrived onsite for previously diagnosed parts. Upon arrival replaced control console and broil proceeded to test unit is now operating as designed. Job Completed.

"Arrived on site and found TOD fuse was open. Installed new TOD and tested unit. Unit tested good, oven now heating properly. Recommended that customer not use self cleaning and recommended an alternative solution for oven spills. Job complete"

Arrived on site for for a chain being stuck in the wash plate. I removed the wash plate and basket. I removed all chain pieces I found. I reassembled the unit and ran a high speed spin and agitation. The unit is working as designed.

"Arrived on site to diagnose dishwasher with low heat and not drying dishes properly, i gained access to the unit and found that the unit is operating properly but the element is caked with powder from pods and powder on previous uses causing the heating to be dramatically lessened. I also found that the rinse aid was empty and informed the customer that rinse aid should be used every cycle for best results, as well as running the sink water on hot just before running a cycle. ; ordrng 1 WD05X24776 (Element)"

"Arrived on site to diagnose washer filling up inside of the unit while not under operation, i gained access to the unit and found that the unit is leaking at the dispenser nozzle, upon further inspection I found that the inlet valve is weeping. ; ordrng 1 WPW10247306 (Inlet valve)"

"Arrived onsite for refrigerator tripping breaker. Upon arrival customer notified me that about two weeks ago and yesterday, the refrigerator breaker was tripped. Very intermittent issue. Called Whirlpool tech line for recommendations. Provided SR#7732213099. Tech ran test on unit for feedback and found none. Tech recommended customer have electrician replace breaker to standard breaker and not GFCI/ARC breaker. Customer will notify builder. Job complete"

Arrived on site to install new Ui to resolve non working washer. Replaced Ui snd tested unit. Ran diag cycle and verified all functions are good and unit working as designed. Call complete.

Arrived on call to replace previous diagnosed part. After installation test operation all buttons working

Arrived on call for complaint of leaks. Found faulty heater with no washers. Replaced heater. And test dishwasher.