Local Reviews
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Andy B.
DRYER MAYTAG MEDB855DC3 Arrived on site for dryer making noise. Tested and inspected unit and found sock stuck in blower wheel. Removed sock and made needed adjustments. Tested unit and all operations are normal. No other repairs are needed at this time.
Jimmy J.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site to install previously diagnosed parts. Removed water line where section was pierced. Installed connector fitting to open lines where pierced piece was removed. Tested water line with water dispenser and no leaks detected. Job completed.
Jonathan S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher leaking from steam vent when door is opened and leaving water drops in tub. Performed diagnostics mode, no error codes. Monitored test cycle and measured amp draw to element. Found heater drawing 7.5 amps. Called Whirlpool tech support and spoke with Andrew SR# 7729149448 he addressed making sure hot water is going to unit, make sure customer is running hot water before starting unit, advise customer of using to much soap with soft water causing over sudsing and can affect water distribution and cause heat distribution issues as well. Found no mechanical failures. Call complete."
Lou S.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site to inspect refrigerator doors with rust on them. Upon further inspection, I found both the RC door and FC door had bad rust spots on them. I attempted to clean the doors and the rust failed to come off. I removed and replaced the both doors. I am ordering two (2) door handle plugs due to the plug heads breaking off while attempting to install them. No water leaks observed during service, job completed. I attempted to contact the builder and had to leave a vm. ; ordrng 2 WP12246610D2C (plug-hndle)s"
Clif L.
REFRIGERATOR KENMORE 795.74025.411 Arrived on site to diagnose a refrigerator that was not cooling properly in the freezer compartment. Tested unit and found all is working properly at this time and temperatures are correct. Did find items behind lower freezer pan preventing the door from closing properly. Removed items and inform homeowner of financing. No further repairs are needed and no leaks were found at time of service.
Tommy O.
MICROWAVE WHIRLPOOL WOC75EC0HS01 Arrived onsite for console on built in microwave and oven combo not working. Upon arrival found error code F6E0. Unit working for now. Ordering appliance manager and console office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11428561 (CONSOLE )
Scott M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site ,replaced evap cover and shined evap cover . No water leaks detected at time of service. Job complete ."
Paul R.
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived onsite for an ice machine not making ice. I found the overload tripping after the compressor would start and run for a few seconds. The overload and start relay need to be replaced. Ordering W10783194 overload & WP2217224 relay-strt. ; ordrng 1 W10783194 (overload) and 1 WP2217224 (relay-strt)"
Matthew Z.
DISHWASHER WHIRLPOOL KDTM354DSS5 "Arrived onsite for dishwasher leaking. Tested unit and let complete cycle run. Checked for leaking at inlet, sump, drain pump and hoses. Could not detect leak. No leaks present at this time. Job complete"
Jimmy J.
COOKTOP KITCHENAID KCGS550ESS01 "Arrived on site for Rear right small burner not igniting. Can smell gas and hear clicks for ignition.Ignited back rear burner and flame came on, but flame was not normal. Removed burner cap and cleaned off areas that were soiled that may cause igniter to not make proper contact for ignition. Cleaned igniter surface to ensure proper spark. Also noticed the cap was not centered. Replaced cap and burner ignited on the second click. Job completed."
Robert J.
MICROWAVE KITCHENAID KHMS2056SSS3 Arrived on job for complaints of no power. Found fuse open. Test unit with fuse bypass and working properly. Replaced fuse and test unit.
Noah D.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site to inspect Fridge for not cooling. Upon inspection found fridge fans working, compressor on But not cooling. Checked with new start device and found No change, ordering sealed system repair. Office to reschedule ; ordrng 1 Tj90sf8404 (ACCESS ) and 1 W10570565 (EVAP ) and 1 W10575980 (COMPRESSOR ) and 1 WPW10143759 (DRIER)"
Lou S.
DRYER MAYTAG MED8200FC0 "Arrived on site to inspect dryer not drying clothing. Upon further inspection, I tested the temps inside the unit with the temp selection on high. My temp,reading never got above 119 degrees. I disassembled the unit and found the metal plate in the element badly warped and cracked. I removed and replaced the element and reassembled the unit and tested. Unit is operating as designed. No lint observed during service, job completed."
Andy B.
DISHWASHER MAYTAG MDB8959SKW0 Arrived on site for dishwasher error code. Tested and inspected unit and found failed drain pump. Removed failed part and found pump coming apart took pictures and attach to SD-QuickPic for warranty as instructed by service pointer. Cleaned out any parts and installed new drain pump. Tested unit and all operations are normal. No water leaks present at time of service.
David S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to install previous diagnosed part. I gained access to the drawer and I replaced the slide that is missing the wheel. I tested the drawer and found it operating as designed. Job complete.
Wesley P.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite and found unit to be operating as designed no leak except possible vent condensation. Advised on design. Al checks good.
Matthew Z.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived onsite for dishwasher not draining. Removed drain pump and inspected. Found impeller jammed. Freed impeller, reconnected and tested. Units drain cycle is completing successfully. No leaks present at this time. Job complete."
Andrew H.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to test unit for broken adjusters. Found customer had purchased new adjusters from whirlpool himself. Installed new adjusters for customer, tested unit, unit works good. No leaks detected at time of service. Job complete.
Kevin B.
REFRIGERATOR KITCHENAID KDDC24RVS00 "Arrived on site and inspected refrigerator and found it is 53°, took one picture of evaporator and sent it to CS, evaporator shows a refrigerant leak and would need to be replaced along with compressor.
Kevin B.
REFRIGERATOR KITCHENAID KSSC48QVS03 "Arrived on site and inspected refrigerator and found control board is clicking and cycling power to refrigerator every 45 seconds to a minute. So found ice maker shaft has slipped down white plastic ring. Was able to adjust it but it needs to be replaced otherwise it will happen again. ordrng 1 W10789107 (cntrl-elec) and 1 WP2318082 (shaft)"
Wesley P.
DISHWASHER KITCHENAID KDTM354DSS4 Arrived onsite and replaced failing vent and control due to rust and 10 3 error.
Andrew H.
WASHER WHIRLPOOL WETLV27HW1 "Arrived on site to test unit for latch/magnet missing. Replaced latch/magnet. Tested unit, unit works good. No leaks present. Job complete."
Tyler G.
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for microwave meeting previously diagnosed high-voltage components as well as other electrical hardware. After installing necessary parts I was able to reassemble the unit and verify that the microwave now heats properly and is no longer blowing any fuses or chipping the breakers or shutting off prematurely. Call complete
Brandon C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for customer complaint of unit not dispensing ice, found ice was not clumping together and the auger motor and coupling tested good. Replaced ice bin, unit tested good."
David Z.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to diagnose refrigerator with an issue with a cap going in on the top of the door. Found that the issue isnt a cap, its the door hinge pin on the RC door has come detached from the hinge plate. Ordering new hinge to resolve. Office to schedule due to item being out of stock. ; ordrng 1 W10901054 (hinge-door) and 1 W11409290 (HINGE)"
Tyler G.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher draining. Upon arrival I ran a diagnostics check but found no error codes indicating a problem. I then found 5e disposal drain blocker wasnt removed when unit was installed and it was preventing the unit from draining water properly. I removed the blocker and retested unit. I found unit not fills, agitates, and drains as designed. Call complete"
Andy B.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previously diagnosed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Wesley P.
WASHER WHIRLPOOL WTW8040DW Arrived onsite and found unit operating with leak from valve. Ordering valve to repair. ;
Leonardo C.
DISHWASHER KITCHENAID KDTM704KPS0 Arrived on site to replace wash motor. Replaced sump and motor test unit and unit test good no leaks present at this time.
Kevin B.
DRYER MAYTAG WED5620HW "Arrived on site and inspected dryer and found black wire on connection to control board is loose, also customer is experiencing moisture inside the control panel display. Used airflow meter and found airflow is restricted vent to the exterior of the home will need to be cleaned/cleared A service to correct issue. If moisture persists a new control panel can be ordered, Took pictures, job complete"
Jonathan S.
MICROWAVE KENMORE 790.4960331 "Arrived on site for microwave touchpad not responding. Verified failure and found left side of key pad not responding. Disassembled nit to gain access to key pad. Inspected ribbon and reinstalled. Tested key pad operation and found will need to replace key pad control assembly. Service and labor $249.99, parts $118.20 plus tax. Customer approved estimate and paid in full. Contacted parts department (SR) and found part is on order and able to return on Friday the 6th."
Lou S.
WASHER MAYTAG MHW8200FC0 "Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F9E1. Cleared the code and removed the back cover to expose the drain pump. Removed the drain pump/filter and found no debris inside other than a few coins. Re-installed the drain pump and tests the unit and when the drain pump came on, it made a loud rattling sound. I removed and replaced the drain pump and retested. Unit is operating as designed. No water leaks observed during service, job completed.
Jonathan M.
WASHER MAYTAG MVWX655DW1 Arrived on site for a washing machine that was not completing a cycle. Inspected unit and work area. Please do an in-service diagnostics and found an F8 E1 (low/no fill) error code. Tested the unit in a manual test on both fill valves and found the cold water valve barely trickling in water. Replaced water valve and tested unit. Unit is working as designed. Complete.
Tyler G.
DISHWASHER GE GSD2100V50BB "Arrived on site for dishwasher needing previously diagnosed motor,timer,timer cam. After installing he needed parts I was able to reassemble and test the unit. I verified that unit is now filling agitating and drains exactly as designed. No leaks before during or after repairs. Call complete"
Andy B.
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived on site for refrigerator not cooling in RC and FC tested and inspected unit and found compressor not running and clicking. Removed failed start device and replaced with new. Tested unit with little to no improvement. Tested capacitor and capacitor tested good. Performed amp draw and found when trying to click on compressor pulling 11.4 amps. SS repair needed. 2 hour job. Lock ring. Ordering needed parts. Ordering to schedule return trip. Left unit unplugged for safety. No water leaks present at time of service.; ordrng 1 LOCKRING (LOCK RING ) and 1 SEENOTE (SS REPAIR) and 1 SEENOTE (2 HOUR JOB ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 W11490399 (DRIER )
Al R.
DRYER MAYTAG MEDX700XW0 "Arrived on site and inspected dryer not heating.Confirmed the complaint and found a massive buildup of lint both inside and outside the dryer.Disassembled, removed and replaced the defective element.Reassembled and unit tested as designed.Customer satisfied.Job complete"
Kevin B.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site and inspected refrigerator and found evaporator fan motor is barely moving. Sent one video to CS. Voltage to evaporator motor is 118 V, installed pre-screened cart and new motor does not move at all. New evaporator motor is different from the original but confirmed with the tech line said it is the correct replacement. On return will need to replace evaporator motor and control at the same time. SR7729214315; ordrng 1 W11024089 (motor-evap)"
Jimmy J.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for Unit not cooling again. mmireles 11/02/20 2ND ATTEMPT ASSET NOT FIXED NO COOL vlanum10-5-20 . . .Refrig Kitchenaid KRFF507ESS-no cool refrigerator; icemaker not working; water is warm from dispenserTook temps and got 45 in fridge and 10 in freezer. Found frost behind crisper drawer. No frost in freezer. Recommended settings were correctly selected. Getting good air flow from Vents. Ran diagnostics and all thermistors passed. Tested thermistors from control board and evap thermistor failed. Ordering new evap thermistor harness and keeping control board for return visit in the case it will need replacement if new evap thermistor still reads faulty. If the control board is needed, it will need authorization. Requested the customer unplug the fridge when we call to schedule appointment to come back out the next day. ; ordrng 1 W11033168 (harns-wire)"
Tyler G.
ICE MACHINE KITCHENAID KUIX305ESS2 Arrived on site for ice machine not making ice properly. Upon arrival I ran a diagnostic check and found that the water inlet valve as well as circulation pump were not working properly the water in the valve was only letting in a quarter of the water it shouldve been even though it was receiving 120 V and due to the lack of water the circulation pump it been running continuously trying to pump water and burnt itself out not allowing for proper water circulation. After getting approval for the circulation pump and water inlet valve I replaced both parts and was able to retest the unit and verify that everything is not working as designed with no leaks before during or after call. Call complete
Jonathan M.
WASHER WHIRLPOOL WED5500XL0 Arrived on site for a dryer that is squealing as it turns. Inspected unit and work area. Confirmed customers complaint and found basket squealing when turning the basket by hand. Removed front cover and found several rollers seized as well as the belt completely worn. Replaced belt and rollers and tested unit. Unit is now working as designed. Call complete.
Jonathan M.
REFRIGERATOR KITCHENAID KBFN506EBS01 Arrived on site for a refrigerator that has numerous lights out in the refrigerator and freezer sections. Inspected unit and work area. Found several lights missing in the unit including one in the freezer section and one in the refrigerator section. I advise the customer that I would need to replace those missing modules in order to diagnose their issue. Customer agreed to repair. Replaced two modules and found two other modules bad. I replaced a total of four modules in the unit. Unit is now illuminating through both freezer and refrigerator sections. Unit is working as designed.Call complete.
Kevin B.
TRASH COMPACTOR KITCHENAID KUCC151JBS0 "Arrived on site and Found the drive chain and gears damaged which has damaged the drive screw and due to the unit getting stuck frequently it has damaged the frame and the motor.
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to replace control board. Replaced board test unit and found no light bulb. Advised maintenance to install new light bulb job complete.
Tyler G.
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site for icemaker not properly making ice. Upon arrival I ran every test between test 66 to 120 that involved the icemaker and its functionality and every test I ran came back with a passing result on multiple attempts. At this point I called whirlpool tech line and spoke with Steve Sr# 7729213888. He informed me that it is possible that the icemaker previously replaced could be the culprit but the water inlet valve for the icemaker as well as the water pressure to the fridge could also be a problem they recommended that we go ahead to tip the icemaker first since the symptoms are very similar to the issue they were having on the first original diagnosis. If customer has not found a proper amount of ice being made after at least four days then we will need to return with at least a new water inlet valve as well as a UI front panel. Unit now functioning as designed
Andrew H.
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site to test unit for control panel acting weird. Found certain times UI would not respond. Cycled power to UI and it is functioning good now. Customer does not have unit connected to WiFi. Recommended customer connect unit to WiFi so it can update itself. Relayed message to contractor as well. A
Kayman B.
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived onsite for dishwasher with upper left side rack adjuster that had fallen down or lost a wheel. Upon inspection I found the left side adjuster wheel had broken off but was re glued. Unit will need left side adjuster (W11268105) for repair. The customer states that the wheel fell off after 1 cycle and they did not glue or try to repair the unit. I called techline to report my findings. Techline gave me SR#7729208648. Ordering left adjuster. . ; ordrng 1 W11268105 (LEFT ADJUSTER )
Paul R.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for a oven with the light button not functioning correctly. I found the light button erratic and not functioning correctly. Mr also stated the oven wouldnt power off one time and he had to turn the oven off with the breaker but that hasnt happened again. The control panel will need to be replaced. The control panel was already on order in the call but hadnt arrived yet and it was the incorrect part number. I explained to the customer that the office would call and RS when the panel arrives.W11297709 console.; ordrng 1 AUTHORIZATION (1 year builder warranty confirmation) and 1 W11297709 (console)
Matthew Z.
DRYER WHIRLPOOL WED5530SQ0 "Arrived onsite for dryer not starting all of the time. Check voltage and was good. Check door switch, was good. Check fuse and cutoff, all passed. Plugged unit in and started. Could hear loud thumps from drum. Upon inspection found drum seal completely worn out. Will need seals replaced, bearings, start switch and timer. Office to reschedule. Needs AUTHO ; ordrng 1 279441 (bearing ring) and 1 4392065 (dryer repair kit) and 1 W10612022 (rear drum seal)"
Jonathan S.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Arrived on site for ice maker not making ice. Upon arrival customer stated neither company installed a refurbished ice maker into the unit. Upon further inspection found engineering code incorrect and changed it in system. Tested voltage at ice maker and found none, removed ice maker and tested voltage going to ice maker and found 120V. Plugged ice maker back in and ice maker started immediately and had 120V, found that the ice maker had intermittent failure. No leaks detected during service. ; ordrng 1 WPW10300024 (ICE MAKER)"
Robert J.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on job for complaints of smell. Found no unusual smell in dishwasher.
Leonardo C.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for left burner not igniting and door not closing correctly. Test unit and found broken hinge. Ordering new hinge office to reschedule. ; ordrng 1 WPW10299224 (HINGE RIGHT )
Brandon C.
DISHWASHER JENN-AIR JDTSS244GL0 "Arrived on site for customer complaint of unit not powering on, found loose connection at wire harness, I reconnected, unit tested good."
James C.
MICROWAVE MAYTAG MMW9730FZ05 Arrived on site and tested operation. Found door had to be closed just right to engage interlocks. Inspected interlocks and found the right interlock has pushed back slightly. Corrected and aligned properly. Tested operation and found unit working properly. Job complete
Robert J.
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on job for complaints of refrigerator turning off randomly. Called tech line 7729209599. Tech line said the issue is in the 14v side but deli drawer good and harness looks good
Al R.
REFRIGERATOR MAYTAG MFI2665XEB6 "Arrived on site and inspected refrigerator not making ice.Preformed test 36 and impeccable box fan was functional.Jumped the ice maker and it cycled, but never filled.Unit dispenses water,but doesnt send water to the ice maker.Ordering the dual valve WPW10312696for return service visit.Office to reschedule the customer ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10312696 (DUAL VALVE )"
Al R.
DRYER GE DCVH640EJ0WW "Arrived on site and inspected dryer with extended drying times.Found the unit heats and tumbles but the exhaust ventilation system is clogged, which is causing the extra drying cycles needed to completely dry customers loads.Customer will contact a ventilation cleaning service to correct the issue.Job complete"
Tyler G.
DRYER MAYTAG MEDC300XW0 Arrived on site for dryer that would not rotate the drum whenever it was turned on and upon arrival customer also stated that whenever it was cycled off the buzzer would never turn off like you needed to. I was able to verify the integrity of all the heating hardware inside the unit and verify that the timer was getting 240 V but I found that the motor was stuck and not able to always rotate even though timer supplied proper power. I also found the timer would get stuck near end of cycle and not allow for the cycle to end correctly. At first I did try to install a new timer to see if it would fix the motor issue and although I fix the timer getting stuck the motor is still having a problem not wanting to rotate on its own when the power is given to it. I remove the timer and we will need to get approval from American home shield for the replacement of the timer motor and blower wheel assembly in order to fully resolve the issue. I was able to reschedule the cust
Leonardo C.
DISHWASHER GE GDF620HSJ5SS Arrived on site to test unit for unit leaking. Test unit and found unit leaking from sump ordering new sump and clamps and manifold. Office to reschedule ; ordrng 3 WD01X10571 (CLAMP)s and 3 WD01X10573 (CLAMP)s and 1 WD01X10632 (LATCH CAM ) and 1 WD18X21680 (MANIFOLD)
Brandon C.
REFRIGERATOR MAYTAG MFI2569YEM0 Arrived on site for customer complaint of unit not cooling display not working properly. Found faulty control board. Ordering control ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10312695 (electronic control)
Jonathan M.
REFRIGERATOR WHIRLPOOL WRT108FZDW05 Arrived on site for a refrigerator making a rattling noise. Inspected unit and work area. Customer advised that the unit seems to be making more noise than the other fridge in his home does and that the compressor just seemed louder. Verified noise but the noise did not seem anything out of the usual. Unit is sitting on tile that sits on concrete. I advised that part of his issue was that the vibration noise coming from the compressor is being amplified by the tile it sits on.
David Z.
WASHER MAYTAG MVW6230HW0 "Arrived on site for washer making noise. Found the unit is making a squeak, that sounds like a car belt slipping when torque is being applied to adjust the spin speed. If unit is spinning, the initial charge up and each speed increase creates an almost plastic squeak. Checked the belt and found black marks on the cam looking like the belt is slipping and making a noise. Ordering a new belt, and returning with the motor and can to replace the bottom pieces. Noise definitely comes from bottom of unit. Ordering a gearcase in the event its a bad bearing to have on hand. Office to schedule return. Also removed a quarter from the wash plate. ; ordrng 1 W11239857 (belt) and 1 W11423758 (GEARCASE)"
Andrew H.
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site to test unit for no power. Found customer had unit pulled out and top cover was off. Found the thermal fuse(WPW10545255) was blown.
Leonardo C.
OVEN WHIRLPOOL WFG710H0AS1 Arrived on site to test unit for oven not working. Test unit and found bad ignitor.
Wesley P.
MICROWAVE WHIRLPOOL WMC50522AS1 Arrived onsite and found unit microwave control shorted
Scott M.
DRYER AMANA NED4655EW1 "Arrived on site for thumping noise . Found light thump, rear felt stitching was running over rollers . Informed customer noise is normal and should subside after some usage . No lint build up at time of service . Job complete"
Scott M.
DRYER WHIRLPOOL NED4655EW1 Arrived on site for burning smell . Found air flow restriction with vent test kit . No air flow is causing lint to get on element . Recommended to clean vent . Cleaned lint build up off element . Job complete .
Wesley P.
REFRIGERATOR MAYTAG MBF2258DEM00 Arrived onsite and found Evap motor failed and some ice forming in a ball on the hi side. Removed ice,All checks good. Unit is now operating as designed.
Wesley P.
COOKTOP KITCHENAID KCGD506GSS00 Arrived onsite and found cooking oil dripping from fan box. Advised customer on access to clean. All checks good. Unit is now operating as designed.
Jacob S.
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite to replace control. Replaced control. Tested unit. Unit test good. No leaks at this time. Job complete
Jacob S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for unit leaking water. looked at unit. Found that fill tube for the ice maker on top had a hole and was leaking issue. Replaced fill tube hose. Tested unit. Unit test good. No leaks at this time. Job complete
Leonardo C.
DISHWASHER WHIRLPOOL WDF330PAHB3 Arrived on site to test unit for no power. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
Leonardo C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for ui error code. Replaced ui test unit and unit test good job complete.
Leonardo C.
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from valve. Secured water line test unit and unit test good job complete.
Scott M.
COOKTOP JENN-AIR JEC3430HS00
Andy B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher door falling too fast. tested unit and found unit springs needed to be adjusted. Adjusted and added pads. Tested unit and all operations are normal. No water leaks present at time of service.
Andy B.
WASHER MAYTAG MHW6630HC0 "Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit with little improvement. Called tech line and spoke with JK (SR# 7729199238) Made aware of issue and what has been done. Customer for error codes and found F8-E1 was instructed to check water pressure, screens no valves drain hose and pressure switch hose and that issue is likely incoming water issue. Did as instructed and found everything appears to check good besides incoming water pressure, incoming water pressure on both hot and cold water is 80 PSIs each. Called tech line and spoke with Andy and made aware of what was found. Was instructed that this is the issue and to instruct customer on this and on use and care and practice for best performance and that they will need plumber to come fix issues. No water leaks present at time of service."
Andy B.
DRYER WHIRLPOOL WED4815EW Arrived on site for dryer not heating. Tested and inspected unit and found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Richard P.
DRYER MAYTAG MED7230HW1 Arrived onsite for the dryer not turning on. Ran diagnostics and found no error codes. Found that when push the start button the dryer acts like its going to work and than goes into pause mode. I open the door and held the door switch down and after pushing start I spun the drum and it started to work and run. Than turned it off and turned it back on and it did the same thing it went into pause mode. Replaced the main control and it did not resolve the issue. Will need to replaced the UI and motor on next visit when pulling off the console I lost one of the clips and the other clip fell into the dryer. ordering parts and office to schedule ; ordrng 1 279787 (motor) and 1 W11164041 (HARNESS ) and 1 W11413567 (CONTROL PANEL ) and 2 WP8312709 (clip)s
Richard P.
REFRIGERATOR WHIRLPOOL KRFC302ESS02 Arrived onsite for the refrigerator leaking water into the freezer compartment. Refrigerator is in the garage with no water supply hooked up. Ran diagnostics and found no issues with the valve. Checked voltage and its good. Valve turns on and off. Checked fill hose and its good. Cant determine where the leak is at due to no water supply. I went ahead and replaced the water valve and talked to the builder and they stated that they will have plumber come out and hook up a water supply to the refrigerator so the Refrigerator can stay in the garage just in case it leaks. So at this time all functions tested good. Complete
Matthew Z.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite to replace console that whirlpool sent to customer. Whirlpool pre diagnosed connectivity issues on faulty console (UI). Replaced console, tested unit and unit is functioning properly. Recommended to customer to call whirlpool WiFi tech team to insure that unit connects properly to avoid issues going forward. Gave customer contact info. Job complete"
Leonardo C.
DISHWASHER GE PDT855SSJ0SS Arrived on site to test unit for unit leaking test unit and found unit leaking from drain motor hose will need to order new drain motor WD26X22810 ; ordrng 1 WD26X22810 (DRAIN PUMP )
Matthew Z.
WASHER AMANA NTW4516FW3 "Arrived onsite for washer leaking. Put unit in diagnostics and found no stored error codes. Ran auto test and did not see any direct signs of a leak. Looked under unit and noticed the clamp to the drain hose was out of place. Corrected hose and clamp, tested unit again and no signs of leak. Job complete"
Leonardo C.
VENTHOOD WHIRLPOOL KVWC956JSS0 Arrived on site to test unit for lights flickering. Replaced bulbs test unit and unit still flickering. Ordering new sockets and switches. Office to reschedule ; ordrng 1 W10853393 (SWITCH ) and 1 W11193832 (SWITCH ) and 2 WPW10370558 (SOCKETS )s
Andy B.
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for oven not operating properly. Tested and inspected unit and found failed UI and control. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11297728 (console)
Wesley P.
DRYER WHIRLPOOL WED5000DW2 Arrived onsite and found unit needed temp switch to repair. All else checks good. Advised on repair. Unit is now heating as designed.
Kevin B.
WASHER WHIRLPOOL WFW5620HW "Arrived on site and inspected washer and found customer is experiencing leaking on the front left corner.
Luis M.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for a defective compressor. Replaced defective compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
Kevin B.
DRYER WHIRLPOOL MEDC465HW0 "I have done site and found cycling thermostat has failed, after replacing it dryer is working properly. Took one picture of dryer heating and air flow meter. Airflow meter shows that vent is restricted and recommended to customer that it be inspected/cleared, job complete."
Noah D.
DISHWASHER WHIRLPOOL WDF330PAHB1 "Arrived on site to inspect dishwasher for not draining, upon inspection found the dishwasher full of water, checked disposal and found it blocked, pushed out cap. No problems found. Complete"
Tommy O.
WASHER MAYTAG MVWB855DC3 Arrived onsite for washer not spinning. Upon arrival found unit issues was lid lock and issues with UI customer had video. Tested found lid lock worked and uI operating but control misreading. Replaced control and tested. Unit tested good. Job completed. No signs of leaks during service.
Tommy O.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for previously diagnosed parts. Installed new lower rack and tested lower rack. Rack tested good. Job Completed.
Kevin B.
DISHWASHER WHIRLPOOL WDF530PLYB2 "Arrived on site and inspected dishwasher and started it in a diagnostic cycle and found saved error 7/1, After diagnostic cycle ended it is not heating. Found heating element has failed and replaced it. Top racks are operating properly, Washing cycle is operating properly, sent videos to KB/AHS.Saint overflows while dishwasher is draining, also sent a video to KB/AHS. Discussed running hot water before starting dishwasher cycle to preserve element. No water leaks from connections at time of service, job complete."
Wesley P.
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Customer not available in time frame. Ordering freezer door to repair as someone in warehouse stripped the upper peg and tried to retrofit with different hardware. Office to reach out and confirm model and serial. Office to reschedule ; ordrng 1 CONFIRMMODELANDSERIALWITHCUSTOMER and 1 W11104476 (dor-fip) and 1 W11449276 (PEG)
Wesley P.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite and found freezer switch broken. Found ice had jammed. But all else looks good. Cleared ice. Ordering switch and drawer to repair. Drawer is functionally broken. ; ordrng 1 W11162443 (CRISPER PAN) and 1 WP2321285 (switch)
David Z.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to diagnose one refrigerator with lights out. Found dim lights in the ceiling, and light out in freezer. Unit needs the freezer module replaced. Unit needs new freezer module. ;
Noah D.
WASHER MAYTAG MHW6630HC0 "Arrived on site to inspect washer and install parts diagnosed by technician. Replaced ACU and moved over all hardware, all functions checked out correctly during service test. Complete"
David Z.
WASHER MAYTAG MVWX655DW0 "Arrived on site to diagnose washer that was making noise and leaving an oil residue. Found gearcase had leaked oil and needs to be replaced, gearcase also isnt able to lock onto the tub to spin. Unit will need gearcase, cam and hub, and shifter on hand. .; ordrng 1 W11454734 (GEARCASE) and 1 W11481722 (SHIFTER)"
Lou S.
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site to inspect range with rust on Sid spaniels. Upon further inspection, I found rust on the inside of both side panels. I removed and replaced the the panels and tested the unit. Unit is operating as designed. Job completed."
Lou S.
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site to install previously diagnosed and ordered parts. Due to the inside of the side panels having rust, I removed and replaced the Sid spaniels and tested the unit. Unit is operating as designed. Job completed."
Clif L.
WASHER MAYTAG MVWB750WQ0 Arrived on site to diagnose a washer that is giving long drain error code. Homeowner informed me that already cleaned debris from drain pump. Tested all parts and components and found no other failures at this time. No leaks were found at time of service.
Noah D.
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site to inspect washer for not cleaning itself, found tablet in washer, tested on all functions, only cleaning did not work, error code was present. Ordering control. Office for reschedule ; ordrng 1 W11266006 (CONTROL )"
Tyler G.
DISHWASHER MAYTAG MDB8959SKZ0 Arrived on site for dishwasher with f9e1 error code and not draining. Upon arrival I ran a diagnostics check and verified the pump was internally broken and the bearing werent running smoothly. I replaced the pump and retest unit. Unit not drains as needed and there were no leaks before during or after call. Call complete
Noah D.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not illuminating upper cabinet, found the module provided had not been correct. Ordering correct modules. Office to reschedule ; ordrng 1 W10695459 (MODULE )"
Noah D.
WASHER MAYTAG MVWC565FW2 "Arrived on site to inspect washer for not operating correctly, upon inspection found the drain running and pressure switch failing, was not provided control. Ordering control board. Complete ; ordrng 1 W11399433 (CONTROL )"
Andy B.
WASHER WHIRLPOOL MVWB835DW4 Arrived on site for washer making noise in use. Tested and inspected unit and found oil from gear case. Will need to replace gearcase as well as possibly rotor and stator. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10909670 (nut-spaner) and 1 W10915700 (stator) and 1 W11455453 (GEARCASE )
Tyler G.
REFRIGERATOR WHIRLPOOL GI0FSAXVY08 Arrived on site for refrigerator needing previously diagnosed freezer door parts. Upon arrival I was able to put in the approved parts and retest the unit and verified everything is functioning as designed and that the freezer door no longer sticks open or shut. Call complete
Clif L.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher that is tripping the breaker. Tested unit and found neutral wire not wired in junction box under the dishwasher. Wired neutral wire properly but found no breakers installed to test unit. Informed builder of findings. Documented power issue with quikpics.
Jacob S.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived onsite for unit sometimes staying in drain mode. And not finishing cycles. Put unit in diagnostics, got F3E1 water level system. Replaced level switch. Tested unit. Unit test good. No leaks at this time. Job complete"
Clif L.
DISHWASHER WHIRLPOOL WDF130PAHB1 Arrived on site to diagnose a dishwasher that is not cycling properly. Tested unit and found circulation pump locked up. Replaced pump assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Jacob S.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived onsite for unit not making ice. Looked at unit. Found that unit was making ice. Customer said they are using a lot ice at the moment. Let customer know it takes 3 days to make a full bin of ice. But unit is working at this time. No leaks at this time. Job complete
Clif L.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven That is not responding to user input. Tested unit and found control panel not consistently registering button press. Panel will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W11296171 (PANEL)
Al R.
DISHWASHER KITCHENAID KDTE204EWH3 Arrived on site and inspected dishwasher not heating. Found 7-1 heating error.Ran diagnostics test mode to reset the heater.Unit completed all aspects of test mode and control reset the heater.Job complete
David S.
REFRIGERATOR KITCHENAID WRS311SDHM05 "Arrived in site for fridge not cooling properly. I inspected the unit and work area. I gained access to the evaporator and found only half a frost pattern. I gained access to the compressor and punctured the dryer. I found the system low on refrigerant. I installed a UV dryer and an access valve into the compressor. I did a push pull test, I pulled a 30 inch vacuum and found it holding. I put a measured charge of 5.3 oz r134a. I monitored the pressure and found them holding and building properly. The unit is operating as designed. Job complete."
Tyler G.
WASHER MAYTAG MVWC565FW0 Arrived on site for wash machine I would not advance through cycles. Upon arrival I ran a diagnostic check and found that the washer is giving off a few different area code indicating a stock motor issue. After looking underneath the unit I found that the problem was due to a leaking gear case the gear case at least oil all over the belt and it caused a belt to slip off of its idler pulley assembly I was able to reattach the bell and verify the unit is working
Tyler G.
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site for washer not completing cycles. Upon arrival I found the following error codes in diagnostics, F7e5, F2e1, f0e5. I ran a test cycle and found the water inlet valve and main control not functioning properly. I also found the entire rotor /stator assembly ruined with leaking oil from gear case. The gear case is also grinding internally. I attempted to remove the washplate but could get the unit to release from gear case assembly. Unit will need a full rebuild to complete repairs. Office to reschedule due to parts being out of stock. Need scheduled for 2 man labor, tgo call, weigh for 2 hrs but one tech. ; ordrng 1 W10597575 (DRAIN FILTER) and 1 W10734521 (SLIDER) and 1 W10734521 (CLUTCH) and 1 W10752187 (SCREW) and 1 W10752189 (SCREW) and 1 W10752283 (WASHPLATE) and 1 W10754158 (STATOR) and 1 W10754161 (ROTOR) and 1 W10811960 (INNER TUB) and 1 W10909670 (SPANNER) and 1 W11027980 (SCREW) and 1 W11455453 (GEARCASE) and 1 WP8533928 (SCREW)"
David S.
VENTHOOD WHIRLPOOL UXT4130ADS2 Arrived in site for vent hood light not working. I inspected the unit and work area. I found the light not coming on. I gained access to the wiring and I found the neutral for the light not installed correctly. I corrected the wiring and replaced the socket. I tested the unit and it is now working as designed. Job complete.
Jacob S.
WASHER MAYTAG MHW8200FW0 "Arrived onsite for unit for unit giving off error codes. Put unit in diagnostics. Got F9E1 long drain, F3E1 water system error, F5E2 door lock error, F6E3 communication error. Erased codes. Re tested unit. Found that the drain motor needed to be replaced. Replaced drain motor. Re tested unit. Unit test good. No leaks at this time. Job complete.
Tyler G.
OVEN JENN-AIR JDS9860AAP Arrived on site for range that would not turn on the bake or the broil. Upon arrival I had a very hard time trying to get the range into a diagnostic mode because the UI control with Bon called buttons being pressed. After numerous attempts I was able to verify that the UI control is not always functioning as designed some of the buttons are responsive while others do not want to function at all and in some cases some of the buttons will reset the ui. We will need to return with a new ui control to resolve issue. Part authorization needed. Office to reschedule to parts being unavailable; ordrng 1 UNKNOWN (AHS PART AUTHO NEEDED) and 1 WP5760M302-60 (CONTRL)
David S.
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site for vent hood light not working. I inspected the unit and work area. I found the bulb broken in the socket. I replaced the socket. The customer wanted to buy two bulbs.
Jonathan M.
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for a washer that is still not draining or spinning out correctly. Inspected unit and work area. Tested unit and found unit would not drain. Lifted up unit and found the blue wire disconnected from its connector. Attempted to fasten the wire to another spare connector and drain out the tub. Unit still would not drain. Tested resistance through the drain pump and found 19.7 ohms. Tested resistance from the control through the drain pump circuit and found an open line. Unit will need a lower harness for repair. ; ordrng 1 W11255099 (LOWER HARNESS)
Jacob S.
DISHWASHER KITCHENAID KDTE204ESS0 Arrived onsite for unit not washing. Tested unit. Found that the sump and motor was not working. Replaced sump and motor. Tested unit. Unit test good. No leaks at this time. Job complete.
David S.
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site for fresh food section building ice. I inspected the unit and work area. I found the thermistor showing good in diagnostics. I did a resistance check on the thermistor and found it at 2.3k ohms. I turned the unit on and tested the thermistor I found with the evaporator cold, the thermistor still showing 2.3k ohms. The thermistor is not changing resistance based on temperature. I replaced the thermistor and retested it, it is now changing with temperature change. I changed the defrost mode from adaptive to basic defrost. The unit is now operating as designed. Job complete. No water leaks detected."
David S.
WASHER WHIRLPOOL MVW6230HW0 "Arrived on site for washer showing error code F8e1 long fill. I inspected the unit and work area, I activated the hot and cold water valve and found them slowly filling. I replaced the water valve and tested the unit again. I found it working as designed. I ran the unit through a diagnostics cycle and found it operating as designed. Job complete. No water leaks detected."
Al R.
WASHER MAYTAG MHW5630HC2 Arrived on site and inspected front load washer shaking uncontrollably.Confirmed the complaint through customer video.Found the customers husband picked up the units and did not remove the 4 shipping bolts.I removed all 4 and unit tested as designed.Customer satisfied.Job complete
David S.
COOKTOP WHIRLPOOL WFE505W0JZ0 Arrived on site for cooktop not working. I inspected the unit and work area. I gained access to the main harness and the terminal block. I found the harness shorted out. I went to remove the terminal block to install a new connector and the block started to fall apart. I am ordering a new main harness W11416047. The office will reschedule when we have an eta on the part. ; ordrng 1 W11416047 (MAIN HARNESS)
Al R.
WASHER WHIRLPOOL WTW5000DW3 Arrived on site and inspected washer not advancing.Service tested the unit and unit showed no error codes.Calibrated the unit and even sat through a quick wash cycle.Unit not works to customers satisfaction.No leaks detected at time of service.Job complete
Jonathan M.
WASHER MAYTAG MHW5500FW1 "Arrived on site for a washer that would not stop spinning. Inspected unit and work area. Customer plugged in the unit to show exactly what it was doing and found the unit not spinning but continuing to try to drain. Removed pressure hose from pressure switch and unit still continue to drain. Unplugged pressure switch and found unit still trying to drain and flashing the F3 E1 (pressure system fault) error code. Went into service diagnostics and found no stored error codes, despite getting one a few seconds earlier. Replaced main control and tested unit. Unit ran as designed. Call complete."
Jacob S.
WASHER WHIRLPOOL WFW560CHW0
Jonathan M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator thats making a squeaking sound when the door opens. Inspected unit in the work area. Confirmed customers complaint and removed the door from hinges. Applied grease to both hinges and reseated the door on both hinges. Tested unit and unit is working as designed. Call complete.
Jonathan M.
MICROWAVE GE SCA1001KSS 02 "Arrived onsite for a microwave that is not heating. Inspected unit and work area. Found wave guide cover completely burnt up. Removed cover and found arc marks inside the wave guide. I called GE techline and spoke to Chuck SR# 04720754. He advised with the arc marks, the unit would create sparks and repairs would not fix the unit for any extended period of time. He advised there is no repair that can be made to fix the unit. Call complete."
Jonathan S.
MICROWAVE WHIRLPOOL WOC54EC0HS01 (JO) Arrived on site to install previously diagnosed parts. Turned breaker off and installed new control. Cycled power again and installed new UI. Powered unit back on and went into diagnostics to check configuration. Unit working as designed. Call complete.
Andrew H.
DISHWASHER KITCHENAID KUDE70FXPA5 "Arrived on site to replace parts from previous diagnosis. Replaced pump and motor assembly, OWI sensor, drain motor and filter. Tested unit, unit works good. No leaks detected. Noticed there was not a high drain loop, installed high drain loop for customer.
Leonardo C.
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site to test unit for burner not turning on. Test unit and found all knobs broken not allowing to turn burner on cant use the unit with the broken knobs. Replaced all knobs test unit and unit test good job complete.
Leonardo C.
OVEN FRIGIDAIRE LGGF3043KFK Arrived on site to test unit for self cleaning not working. Test unit and found unit working as designed. Customer was looking for the start button but no start button needed job complete.
Jonathan S.
REFRIGERATOR KITCHENAID KRFC704FPS04 Arrive on site to install previously diagnosed parts. Took off door and switched gasket and cam to new door. Inspected new door which had bottom and top magnet and found no damage. Installed new door and handle onto fridge. Call complete.
Jonathan S.
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for refrigerator not making ice. Inspected unit and work area. Measured temperature in FC 8° and was continuing to drop. Measured temperature in ice housing at 15°. Inspected ice maker and found dry. Performed fill cycle and found inlet valve getting voltage and ice maker not getting water. Found failed inlet valve. Replaced inlet valve and tested in diagnostics cycle. Unit working as designed. Call complete.
Jonathan M.
DISHWASHER GE GDF540HGD0BB Arrived on site for a dishwasher thats not drying. Inspected unit and work area. Placed in service diagnostics and tested the heating circuit. Found heater not kicking on. Found a sensor covered electrical tape sitting on top of the drain pump. Attempted to reposition it onto the tub and found unit would not come out. Attempted to remove power cord from the terminal block area due to power cord causing unit to not come out. Could not get power does loose from terminal block to test. Office will need to contact customer about reschedule date when the Appliance can be made accessible for diagnostics.; saved tckt
Jonathan S.
WASHER MAYTAG MVWB865GW0 "Arrived on site for washing machine that was not powering on. Checked outlet and found power. Checked control and found indicator light not on. Installed new control and ran unit through diagnostic cycle, unit functioning as designed. Call complete."
Jonathan S.
DRYER WHIRLPOOL WED5620HW1 Arrived on site for dryer making noise on right side. Found sound pad fallen down by heater and moved it up to mid drum. Unit working as designed. Call complete.
Jonathan S.
FREEZER WHIRLPOOL WZF34X18DW03 Arrived on site to install previously diagnosed parts. Removed old control assembly and installed new one. Performed diagnostics and tested operation. Unit working as designed. Call complete.
Leonardo C.
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to test unit for loud noise when unit washing. Test unit and can hear something stuck in the wash motor. Needs new wash motor
Andrew H.
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to test unit for dishes not drying. Found customer not using rinse aid and not purging cold water from sink before starting unit. Advised customer to use rinse aid and purge cold water from sink before operating unit. Also advised customer to leave door slightly open when wash cycle is done to assist in drying. Unit is working as designed. No leaks detected. Job complete.
Jonathan S.
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site for cooktop to replace grates for grates not being level. Customer stated that her pots were not sitting evenly on the grates. Upon opening parts we found the middle grate broken. Installed left and right grates and found same issue occurring with pots. Advised customer that it is the design of the grates causing this. Ordering new grate kit and having office reschedule to install. ; ordrng 1 CNOTE (PLEASE INSPECT GRATES) and 1 W11204377 (GRATE KIT)
Andrew H.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to test unit for leak. Found drain pump was not engaging upon further inspection I found a wire cut. Put a butt connector on wire, tested unit, unit works good. Also found garbage disposal plug was not removed preventing dishwasher from draining. Removed plug, tested unit, unit works good. No leaks detected. Job complete."
Jonathan S.
DISHWASHER GE GSD1900G00WH Arrived on site for dishwasher making a grinding sound. Performed diagnostics mode and found sound normal for unit. Found leaking water at drain solenoid. Could not remove unit due to being floored in (see SD QuickPic). Advised customer they need to uninstall unit before being able to access and service unit and to contact us when unit is uninstalled. Also advised customer we turned water off to dishwasher and not to use.
Andrew H.
COOKTOP KITCHENAID WCG97US6HS00 "Arrived on site to test unit for low flames. Found flames were low. Set flames higher, tested unit, unit works good. Customer was satisfied with improvement. No leaks detected. Job complete."
Andrew H.
WASHER WHIRLPOOL WFW3090JW "Arrived on site to replace control board from previous diagnosis. Replaced board, tested unit, unit works good. Unit was not hooked up to water and was already dismounted from wall. Job complete."
Jacob S.
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite for unit giving a F0E5 error code. Off balance load. looked at unit, saw that there was a bathroom rug with the rubber backing thrown in the unit. No other issues at this time. Job complete"
Andrew H.
REFRIGERATOR GE GNE25JSKCFSS Arrived on site for no power to refrigerator. Found refrigerator is getting proper voltage to the control board but not putting power out.
Luis M.
REFRIGERATOR GE GSL25JFPABS "Arrived on site for burned out heater and damaged water lines. Replaced defective heater assembly,repaired water lines by compressor compartment,powered unit on tested water dispenser good no leaks by compressor"
Luis M.
REFRIGERATOR WHIRLPOOL MFI2568AES "Arrived on site to install parts previously diagnosed. Removed compressor,discharge tube and filter drier,installed a new discharge line,compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Luis M.
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 "Arrived on site for door issues. Found freezer and fresh food door not flushed,adjusted freezer door checked door seal good,doors aligned"
Lou S.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect wall oven not turning off and clock not setting. Upon further inspection, I found the display showing the incorrect time/date and customer advised that the unit is connected to WiFi. Customer advised they have a difficult time setting the time/date and they woke up one morning and found the lower oven on. I placed the unit in diagnostics showing no error codes. I tested the unit on Bake at 350 degrees and it operated as designed. I showed the customer how to set the time/date and how to turn the upper and lower units on/off. Demonstrated use of other options as well. Recommended customer wait 15-20 mins after preheat to place food in the oven to allow the unit to fully heat up. No repairs needed at this time. Job completed."
David Z.
DISHWASHER KITCHENAID KUDK03FTSS2 "Arrived on site to diagnose dishwasher that was not draining and had a door that dropped straight down. Performed diagnostic and found the door link on the right side broken. Replaced link. Found the unit is draining, but it has a leaking fill valve. So unit is actually filling with water every night. Ordering a new valve to resolve the leak. .; ordrng 1 WPW10158389 (valve-inlt)"
David Z.
WASHER WHIRLPOOL GHW9400PL0 "Arrived on site to diagnose washer making noise. Found catastrophic failure of bearing / gearcase. Basket is drooping forward and bearing had failed. Unit needs a complete tub, basket, bearing assembly as well as a new bellow and inlet valve. Inlet valve is seeping water when unit is off. Need AUTHO from AHS. ; ordrng 1 285976 (baffle) and 1 8182247 (basket) and 1 AUTHO (AUTHO) and 1 W10772607 (tub-outer) and 1 W10772618 (tub-outer) and 1 WP8181673 (gasket) and 1 WP8181694 (valve) and 1 WP8182119 (bellow)"
Lou S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the pantry drawer control failure and water being in the reservoir under the control, I removed and replaced the left pantry door and pantry ui. Tested unit and it is operating as designed. No water leaks observed during service, job completed."
David Z.
REFRIGERATOR FRIGIDAIRE PLRU1778ES2 "Arrived on site to diagnose refrigerator that is not cooling properly. On arrival found compressor is not coming on at all, likely due to a failed defrost timer. I cant access the timer due to the unit being installed in a cabinet a foot above the ground. Talked to CS in office. Unit has to be uninstalled by customer so we can access what we need and not remove from cabinet. Customer will contact us back when unit is in a spot we can work on it. ; saved tckt"
Kevin B.
DRYER WHIRLPOOL WED8620HC1 "Arrived on site and replaced control panel and drum diagnosed on previous visit, dryer is operating normally, job complete"
David Z.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to diagnose refrigerator that had ice melting in bucket. Performed diagnostic on unit. Found thermistors are passing In diag, ice box fan blows as well. However ice box fan is not coming on during normal usage. Ice is runny, but fan does blow hard when its turned on. Ordering thermistor and returning with ice box fan. Found a good amount of hair and fur on the condenser that could also reside temps enough to keep fan from turning on. Ordering parts if the condenser cleaning does not resolve issue.; ordrng 1 12002355 (thermistor kit) and 1 W10316760 (thermistor)"
Leonardo C.
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site to replace board. Replaced board test unit and unit test good job complete.
David Z.
REFRIGERATOR MAYTAG MFI2570FEZ06
James C.
RANGE UNKNOWN ZDP366NP7SS Arrived on site and tested operation. Found all burners have same flame size. Burners are supposed to be 15k on propane. Could not find correct orifice size for burners. Installed a 99 inner and 50 outer sized orifice on front right and left burners. Tested operation and found burners now burning hot enough for customer. Instructed customer that those should be the only 2 changed that way due to loosing the ability to simmer on low setting. Customer ok with burners operating this way now. Unit tests good. Job complete
David Z.
OVEN KITCHENAID KODE500ESS00 "Arrived on site to diagnose an oven that was showing an F1E0 error. Found error is for display / control panel. Power cycled unit since error comes back if you hit cancel. Power cycled at breaker box. On retest was able to complete a preheat cycle and all other functions. Issue is resolved at this time. Advised that if it returns we need To replace the console, which is under parts warranty.
Matthew Z.
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite to assess diagnostics. Re tested unit and found control relays were clicking when trying to start a cycle. Replaced control, tested unit and unit is functioning properly properly. No issues starting and unit will now go into spin cycle. No leaks present at this time. Job complete."
Andrew H.
WASHER WHIRLPOOL MVWB855DC3 Arrived on site to test unit for lid lock issues.
Lou S.
REFRIGERATOR HOTPOINT HSS25GFPAWW "Arrived on site to inspect refrigerator not cooling. Upon further inspection, I tested temps in the FC=36 degrees & RC=51 degrees. I find ice buildup on the evaporator cover in the FC section. Removed the ice/frost and removed the cover to find the evaporator engulfed in ice/frost. I attempted to jump the defrost at the main control and checked voltage at the element and found 0V. I tested ohms to the element and found it open. Tested the bimetal and found it open as well. No water leaks observed during service, job completed."
James C.
ICE MACHINE WHIRLPOOL JUIFX15HX00 Arrived on site and tested operation. Found unit full of water and not draining. Found external pump has failed. Drained water and installed new pump. Found water supply line had a slow drip at unit and spigot. Unable to get drip to stop and recommended customer have supply line changed before using to correct water leak. Cleaned up water from leaking supply line and left water off after testing unit. Unit tests good. Job complete
James C.
RANGE AMANA AER5830VAB1 Arrived on site and tested operation. Found both front burners will not come on until turned to at least 3 and then make a crackling sound and the burner will be on constantly until turned off. Both switches have shorted. Installed new switches and tested operation. Unit tests good. Job complete
Matthew Z.
REFRIGERATOR KITCHENAID KRSC703HBS00 "Arrived onsite for refrigerator making loud noise. Upon arrival could hear noise coming from RC. Put unit in diagnostics and ran thermistor tests which passed. Ran test 38 for RC evaporator fan and noise was apparent. Either the fan is faulty, or unit has defrost issues. Removed evaporator cover but could not remove styrofoam cover from evaporator, it was frozen stuck. I managed to defrost the lower section of the evaporator but still could not remove the cover. Unit will need to be manually defrosted to remove cover and take a closer look. Must allow 24-48 hrs to defrost. Office to reschedule to allow defrost time.; saved tckt"
James C.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and tested operation. Found compressor will run in diagnostics then cut off under normal,operation after about 10 minutes of running. Found ui and main control not communicating properly. Installed new control and ui. Tested operation and found unit working properly. Job complete"
David S.
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for washer not changing settings or starting. I inspected the unit and work area. I put the unit into diagnostics and found error code f5e1, lid latch fault. I tried to manually activate the lid latch and found it not locking. I am ordering the Latch W10861642 and control W11209420 just in case. The office will reschedule when we have an eta on the part.; ordrng 1 W10861642 (latch)"
Tyler G.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not filling. Upon further inspection I found that the unit was filling after running a diagnostic test but when it came to the agitation even though the motor was sending and receiving the proper voltage the unit was not functioning as needed. I ended up replacing the motor and pump assembly and re-tested the unit and found that the dishwasher now functions and cycles through the fill agitation and drain cycles. No leaks before during or after repairs call complete
Tyler G.
REFRIGERATOR WHIRLPOOL WRS325SDHB04 Arrived on site for refrigerator making a loud noise. Upon arrival the noise customers had been hearing was present. I checked within the freezer and ff compartments and after disassembly I found evap fan motor and interior parts in both sections functioning as designed. I then inspected the compressor area and found the compressor wasnt mounted in well enough by the four screws holding it down. The compressor had been vibrating loosely within its compartment section. After tightening the mounting screws the noise immediately went away and unit is now functioning as designed. If unit continues or sound reoccurs then we will need to return with some sound dampening pads. Call complete
James C.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and tested operation. Found communication errors in memory. Found lower oven power button not responding. Found lower components would activate during testing but the console would not alway select lower oven when attempting to cook in lower oven. Customer also not able to connect oven to WiFi. Unit will need new console to repair. Office to schedule return services due to part availability. ; ordrng 1 W11297709 (console)
Tyler G.
WASHER WHIRLPOOL MVWX655DW2 "Arrived On site for a washing machine that it stopped midcycle and would not power back on. But arrival I found that the power outlet was getting 120 V and it was sending it to the main control over the main control would not light up for activating anyway I verify that the start button was pushing in and out as needed but still cannot get the main control is in power to the rest of the unit. Replaced the main control and ran a diagnostics check on each cycle setting to verify that the pump,motor, valve, etc within unit were functioning as designed. Unit passed each test and there were no leaks during diagnosis/repair. Washer functioning as designed call complete."
James C.
WASHER WHIRLPOOL MVW7230HW0 Arrived on site and tested operation. Found off balanced load and over load error codes. Tested drive system and found gear case noisy. Found gear case visibly failed with oil beginning to leak out. Also found rear right leg damaged. Unit will need new gear case and leveling foot replaced to repair. Office to schedule return services due to part availability. ; ordrng 1 W11423759 (GEAR CASE ) and 1 WPW10687506 (leveling leg)
Tommy O.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer not spinning or draining. Upon arrival found unit operating as designed during testing. Ran multiple test passed all. Checked back of control found several loose connections. Tightened all connections. Unit tested good no signs of leaks during service. Job Completed.
Tommy O.
REFRIGERATOR GE PSHF9PGZBCBB Arrived onsite for previously diagnosed parts. Upon arrival installed new inverter and tested unit tested good. Job Completed.
James C.
RANGE JENN-AIR JDS9860AAP Arrived on site and tested operation. Found that the harness to blower was routed over the top of the blower and against the bottom of the oven which has melted the harness. Unit will need new harness to repair. Office to schedule return services due to part availability ; ordrng 1 WP7402P104-60 (cord-power)
Leonardo C.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for unit not draining. Test unit and found drain pump was disconnected. Secured connection test unit and unit test good job complete no leaks present at this time.
Jimmy J.
ICE MACHINE KITCHENAID KUIS18PNZB1 "Arrived on site to install previously diagnosed parts. Installed valve and drain line. After water was turned on the previously installed new tube was leaking from the valve. Ordering W10897719 valve, W11162040 tube-water & W11256498 tube-water. Office to RS.; ordrng 1 W10897719 (valve) and 1 W11162040 (tube-water) and 1 W11256498 (tube-water)"
Matthew Z.
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived onsite to replace previously diagnosed parts. Upon inspection found motor not to be damaged. Support however did need replacement. Replaced support, tested unit and unit is functioning properly. Job complete"
Matthew Z.
DISHWASHER WHIRLPOOL WDF560SAFM0 Arrived onsite to replace dishwasher wheels that had broken off. Replaced set of four. Tested unit and unit is functioning properly. Job complete
James C.
ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site and found door springs very noise and door popping when opening and closing. Also found leveling leg on front right missing as well as the nut for the leg. Stainless toe kick panel bent outwards at the bottom. When inspecting springs for noise I found the vinyl tubes missing from both springs and left side door bracket had insert mounted incorrectly causing inner panel to protrude outward causing popping sound. Unit will need new bracket, leveling foot, foot nut, stainless toe kick panel and spring dampers to repair. Office to research spring dampers; ordrng 2 2208530 (DAMPER)s and 1 2217466 (bracket LEFT ) and 1 3400240 (nut) and 1 W11296659 (TOE KICK)"
Noah D.
DRYER ROPER RED4516FW0 "Arrived on site to inspect dryer for loud grinding noise, upon inspection found the front door shifting and causing noise, replaced wheel due to loud noise. realigned all pieces and tested dryer. No problems found. Complete"
Tommy O.
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived onsite for previously diagnosed parts. Upon arrival found home without power, unplugged and replaced control. Couldnt test unit due to no power. Job Completed."
Jimmy J.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site to install previously diagnosed parts. Installed new fridge door. No air gaps in gasket. Opens and closes as designed. Job completed.
Jimmy J.
MICROWAVE KITCHENAID KOCE500ESS05 Arrived onsite for a microwave with an F6E8 error. I found the control fuse blown due to a loose fuse block. I tightened the fuse block and replaced the fuse
Matthew Z.
REFRIGERATOR KITCHENAID KBFC42FTS08 "Arrived onsite for refrigerator leaking water. Upon inspection found drain pan frozen over. Every time the unit would go into defrost, the pan would overfill and leak onto the floor. Disassembled freezer compartment to access drain pan. Removed layers of ice on freezer liner base and drain pan. Tested drain to be sure blockage was removed. No leaks present at this time. Job complete.
Jimmy J.
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site to replace previous diagnosed parts. Installed new ice maker. Ran diagnostics and no error codes came up. Job completed.
Matthew Z.
REFRIGERATOR WHIRLPOOL URB551WNGZ Arrived onsite for un secure sensor. Upon inspection found RC thermistor hanging unmounted in fridge. Realigned clip holder and thermistor and put back into place. Job complete.
Noah D.
DISHWASHER JENN-AIR JDB9000CWP3 "Arrived on site to inspect dishwasher for issues with upper racks, upon inspection found broken plastic pieces, replaced pieces I had on hand, ordering all other plastic pieces, please send direct to customer. Office to schedule ; ordrng 1 DTC (DTC) and 2 W10082853 (TINE )s and 1 W10195840 (SUPPORT )"
Clif L.
WASHER LG WT5001CW Arrived on site to diagnose a washer that is making unusual noise. Found rotor bolt has come loose on unit. Reset rotor bolts in proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Noah D.
RANGE IKEA IGL730CS0 "Arrived on site to inspect range for not operating correctly, upon inspection found the harness cut in multiple places, ordering harness. Office to reschedule ; ordrng 1 W10598169 (HARNESS) and 1 W10679065 (HARNESS )"
Noah D.
WASHER WHIRLPOOL WFW5620HW1 "Arrived on site to inspect washer for pulling strings of customers clothes, spoke with Techline due to amount of visits.Sr # 7729204094 Techline advised to replace drum but if it doesnt change it must be a issue with fabric or loading. Ordering drum. Customer will speak with whirlpool. Office to reschedule ; ordrng 1 W10921996 (DRUM )"
Andy B.
REFRIGERATOR WHIRLPOOL WRT138FZDB00 .; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11193484 (blade-fan)
Richard P.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived onsite for the refrigerator not cooling. Found that the Uv drier was leaking Freon. Causing the issue. Replaced uv drier and added Freon to specs. And pressures are good and holding. No leaks detected. Checked water line for leaks and no leaks detected. Refrigerator is cooling down and all functions tested good. Complete
Richard P.
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for the refrigerator right hand door has scratches. Replaced door and leveled. All functions tested good. Complete
Richard P.
DRYER WHIRLPOOL WED8620HW1 Arrived onsite for the dryer making a noise. During testing found that the motor bracket and blower wheel cover was making the noise. Installed pads under motor bracket and behind blower wheel cover and noise seems to have gone away. Advised customer to monitor. Complete
Lou S.
OVEN WHIRLPOOL GBD307PDB10 "Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, the customer agreed to have the control rebuilt. I installed the rebuilt control and tested the upper and lower ovens and the unit is operating as designed.