We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Round Rock, TX 78665
Gerry C
Job Details:
11/14/2023
"Arrived to install previously diagnosed and ordered part. I found the tub with the correct p/n of W11378552 was incorrect within the box and the type that required the older style vent and was incompatible with this model. We are reordering the tub assembly and it will need to be checked to verify it has the newer short length vent, or vent delete and cannot have the prior old version that is approximately 3 in diameter. No leaks observed during service.; ordrng 1 W11378552 (Tub Assy) and 1 TechGCtoinspect (Tech GC to inspect)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Liberty Hill, TX 78642
Miguel
Job Details:
11/14/2023
"Arrived on site for door broken. Customer said they provided him a new door. On arrival doors checked good. Verified proper range or motion, gaskets in place and hitting switch properly. Working as designed. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS01
Near Austin, TX 78738
Scott
Job Details:
11/14/2023
Arrived on site for Im not making ice . Ran diagnostics and found poor water flow . Replaced water valve . Re ran diagnostics all checked normal. No water leaks detected at this time. Job complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Georgetown, TX 78626
Sterling
Job Details:
11/14/2023
On arrival confirmed complaint of turning on and off by itself. Customer states unit will turn off during timed dry. Customer stated as of yesterday unit is working properly. Ran multiple cycles today and confirmed unit is operating as designed. Job complete. Spoke with safety to document unable to confirm complaint. 7737733148
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Georgetown, TX 78633
David Z
Job Details:
11/14/2023
"Arrived on site to diagnose dishwasher not heating. Tested unit and found good fill, but no wash motor engagement. I ran diagnostics and found F4E3 for dead wash motor and F7E1 for no heat. Replaced sump and motor and retested. Verified proper function with no leaks. Ran diag cycle. Repair completed. ; schdld next appmnt for 11/21 TUE !"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near Niederwald, TX 78640
Leonardo
Job Details:
11/14/2023
Arrived on site to test unit for oven not heating correctly. Calibrated oven test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Georgetown, TX 78626
Sterling
Job Details:
11/14/2023
On arrival verified complaint bad tub and cabinet. Replaced the inner basket and cabinet. Ran auto test and found no issues. Ran calibration and operational test good. Job complete. No leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Andice, TX 78628
Miguel
Job Details:
11/14/2023
Arrived on site for door making noise when it opens. Found fridge had a bit of wobble. Removed panel. Adjusted leveling legs. Noise corrected. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78735
Paul
Job Details:
11/14/2023
Arrived onsite for a refrigerator and replaced a damaged freezer door. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78704
Wesley
Job Details:
11/14/2023
"Arrived onsite and replaced pump assembly per diagnosis. Verified good function. All checks good. Advised customer on repair, office to charge CC on file for washer repair balance."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near Austin, TX 78704
Wesley
Job Details:
11/14/2023
Arrived onsite and completed noise reduction determined primary cause of noise to be blower wheel lint build up. Cleaned blower wheel and found no cracking. Also has a posted duct length of 25 feet indicating significant back pressure which can result in excessive tremor and vibration. Used diagnosed parts kits to improve functionAdvised tenant on findings. Unit performance is restored and improved. Office to charge balance to CC on file.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Seguin, TX 78155
Andrey
Job Details:
11/14/2023
"Arrived on site to test unit for not operating properly, tested unit found unit is locked, attempted to unlock but it returns back to Lock Screen, cycled power but unit went back to locked screen, will need to replace console to fix issues, console is on order office to reschedule ; O-emld tckt"
We serviced a
IKEA RANGE
Model IES790GS0
Near Belton, TX 76513
Tyler
Job Details:
11/14/2023
Arrived on site for range not heating properly. Upon arrival found no errors in diagnostics. Upon arrival found no errors in diagnostics. After further testing I found stable 120v between L1-N & L2-N.found stable 240 between L1&2. Found oven sensor at 1.08 at room temp. After testing oven at 350 preset. I found oven sensor at 1.6kohms. Replaced oven sensor and retested unit. Found an average of 350.5 degrees after 30 minutes. Instructed customer on best preheat methods. Unit working as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Waco, TX 76712
Jonathan M
Job Details:
11/14/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the cabinet, tub, basket, gear, case, agitator, filter, spanner nut, suspension, nameplate, and screws. I tested the unit and the unit began to work and operate as designed with no leaks present. Call complete."
We serviced a
JENN-AIR OVEN
Model JJW2830DP03
Near Liberty Hill, TX 78642
Miguel
Job Details:
11/14/2023
Arrived on site for oven showing f2e1. Checked connection and reset. Still same error. Replaced console. Verified operation. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Liberty Hill, TX 78642
Miguel
Job Details:
11/14/2023
Arrived on site for oven missing the logo. Installed new logo. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78731
Chase
Job Details:
11/14/2023
"11/14/23 19:19: CS rspndd 11/14 TUE, Arrived on site. Replaced damaged washer top and door. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Austin, TX 78731
Chase
Job Details:
11/14/2023
scratched conssole and handle. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED7120HW2
Near Cedar Park, TX 78613
Maurice R
Job Details:
11/14/2023
"Arrived onsite for dryer not finishing a load set on sensing setting. On inspection I took a dish tow and got it wet. Through it in the dryer and started it up on the normal setting. It said was done in about 5 minutes. I took towel and wiped down the sensing bars in the dryer really good. Restarted the unit and dried for 25 minutes. When it got to 10 minutes left i through in another wet towel. It went from 9 minutes left back up to 15 minutes left. The customer said that was the first time she has seen time add to the dry time. I informed the customer to try with a regular load and if it stops half way through call us. Will go back with the wiring harness, sensor bars. The unit is operating as designed and no water leaks detected during service. I told her that I will leave the call open for a few days.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manor, TX 78653
Matthew
Job Details:
11/14/2023
Arrived on site for agitator not functioning. Upon arrival inspected unit. Found it agitator came unattached and fractured at the wash plate area. Will need to order and replace upper agitator section and wash plate. Office to reschedule.; ordrng 1 W11614636 (Agitator) and 1 W11510461 (Washplate) and 1 W11510462 (Agitator cap)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Killeen, TX 76542
Tyler
Job Details:
11/14/2023
Arrived on site for washer making a screeching noise during finale rinse/spin. Upon arrival confirmed noise failure during rinse after finding no error codes in diagnostics. Found fabric softener side of inlet valve wasnt opening fully causing noise. Replaced valve and tested unit. Found noise no longer present and unit working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78750
Scott
Job Details:
11/14/2023
"Arrived on site for washer not spinning load out . Ran diagnostics and got 7-1 error . Unit is making a lot of noise in spin . Ordering gearcase , cam , cap, motor set return 11/28 ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W11428524 (Cap) and 1 W10890624 (Motor)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near Canyon Lake, TX 78132
Andrew
Job Details:
11/14/2023
"Arrived on site to inspect unit for error code f8e4, overfill switch. Upon closer inspection found sudsy water in float switch as well as excessive suds when running unit through diagnostics. Informed customer switching to a liquid soap instead of the pods would have better results. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Cedar Park, TX 78613
Maurice R
Job Details:
11/14/2023
Arrived onsite for previously diagnosed parts. Installed the new keyboard on unit. Tested the keyboard and it is operating as designed. No gas leaks detected during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Cedar Park, TX 78613
Maurice R
Job Details:
11/14/2023
Arrived onsite for previously diagnosed parts. Installed the new keyboard on unit. Tested the keyboard and it is operating as designed. No gas leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Pflugerville, TX 78660
Blake
Job Details:
11/14/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the door seal and used the manufacture approved adhesive. The customer got their vents cleaned prior to the appointment. I tested airflow and found great airflow now. The unit now operates as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near San Marcos, TX 78666
Andrew
Job Details:
11/14/2023
"Arrived on site to inspect unit for error code f8e4. Upon closer inspection found float switch was not plugged in properly, connected float switch, tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78735
Paul
Job Details:
11/14/2023
Arrived onsite for a refrigerator and replaced damage doors and name plate. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Taylor, TX 76574
Gerry C
Job Details:
11/14/2023
WDP540HAMZ0 Arrived to install previously diagnosed and ordered part. I removed and replaced the failed drain pump and tested. The unit had all functions and drained as designed. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model wtw5057lw0
Near Kyle, TX 78640
Matthew
Job Details:
11/14/2023
Unit location address is 101 double tree cove. Arrived onsite for unit making noise. Upon arrival inspected unit. Disassembled and found actuator arm not engaging fully leading to cam grinding. Used truck stock cam W10721967 and actuator to correct the issue. Replaced and tested. Unit is functioning properly. Job complete
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Austin, TX 78738
Scott
Job Details:
11/14/2023
Arrived on site for freezer not making ice . Ran diagnostics no error codes . IM not harvesting . Found upper switch not responding to switch test . Also found user interface not displaying correctly . Ordering upper switch and UI . Also customer needs FZ door handle tightened down . Will need second man for that . AUTHO . No water leaks detected at this time. Call to set return . ; ordrng 1 W11404239 (Ui) and 1 W11233367 (Switch) and 1 Secondman and 1 Autho
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Kyle, TX 78640
Matthew
Job Details:
11/14/2023
Arrived on site for unit not having any power or lights. Upon arrival inspected unit unit had power and lights are on. Ran diagnostics and found no stored error codes. Ran several test cycles and unit is operating as designed. Maintenance believes unit is Intermittently loosing power. Given that unit has passed all testing and cycle selection recommend that maintenance in specs power outlet. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT3030ADB2
Near Austin, TX 78717
Maurice R
Job Details:
11/14/2023
Arrived onsite for previously diagnosed parts. Installed the fan in the unit. The vent hood is not installed so I couldnt test the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Pflugerville, TX 78660
Blake
Job Details:
11/14/2023
Arrived on site to inspect side by side refrigerator not cooling. I found the compressor not running. I inspected the compressor and found discoloration on the compressor by the return line that looks like heat marks. I plugged the unit in and found the compressor kick on. The compressor runs but has a loud high frequency sound indicating internal damage. The compressor ran for 30 seconds and kicked off. I am ordering the compressor to resolve. The RC door is dented and scratched. The customer is out of cosmetic warranty at this time. Office to order parts and schedule service. No leaks observed during service. ; ordrng 1 W11557671 (Compressor) and 1 W11546692 (Evaporator) and 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve) and 1 2HOURS (2HOURS) and 1 R600 (R600) and 1 Nitrogen (Nitrogen)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Austin, TX 78745
Wesley
Job Details:
11/14/2023
Arrived onsite for diagnosed failed compressor overloading the start device. Determined failure to be weak relay. Replaced start device and capacitor. Unit is now operating as designed. All checks good. Sealed system repair not needed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Hutto, TX 78634
Gerry C
Job Details:
11/14/2023
WMH31017HS09 Arrived to install previously diagnosed and ordered part. I found the original issue and corrected and then removed and replaced the transformer. Testing revealed the unit regained all previous function. Operational test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Mustang Ridge, TX 78610
Joe Z
Job Details:
11/14/2023
"Arrived on site for leaking water. Upon arrival,inspected unit and found leaking from bottom of freezer door and water line connector. Replaced fitting with truck stock. Unit is operating as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Temple, TX 76504
Tyler
Job Details:
11/14/2023
Arrived on site for washer not locking lid and starting cycles. Upon arrival I found f5E3 in diagnostics. Tested latch and found it broken and that control wasnt sending any voltage to control. Replaced both parts and tested unit. Found washer working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near San Marcos, TX 78666
Andrew
Job Details:
11/14/2023
"Arrived on site to inspect unit for not having power. Upon closer inspection found breaker was tripped, reset tripped breaker. Advised to have contractor replace faulty AFCI/gfci breaker to better one to alleviate the issue. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78749
Leonardo
Job Details:
11/14/2023
Arrived on site to test unit for buttons not working. Found shorted console replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78735
Paul
Job Details:
11/14/2023
Arrived onsite for a refrigerator with a damaged door. I verified the damage and replace the door. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Georgetown, TX 78633
David Z
Job Details:
11/14/2023
Arrived on site to diagnose washer that was not spinning. Powered on unit and found spin disabled. Advised customer this was a known issue with the console / software. Advised the current solution is to monitor the settings and make sure if the spin shows up as disabled to adjust the spin back to normal. We ran drain and spin and verified proper operation. Repair completed.
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX10
Near Lakeway, TX 78738
Luis
Job Details:
11/14/2023
"Arrived on site for a defective icemaker. Per tech support icemaker will need to be replaced again,replaced icemaker,found frozen fill tube,replaced fill tube. Ran diagnostics icemaker passed harvest ran fill test passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHW05
Near McQueeney, TX 78123
Andrey
Job Details:
11/14/2023
"Arrived on site to test unit for no ice production, tested unit found ice maker going through diagnostics but not sending signal to valve to fill, replaced ice maker and tested, ice maker is now functioning properly no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model MGR6600FZ6
Near Buda, TX 78610
Leonardo
Job Details:
11/14/2023
Arrived on site to test unit for gas smell. Test regulator and all burner could not find any gas smell or gas leak. Job complete at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78734
Scott
Job Details:
11/14/2023
Arrived on site for no drain dishwasher. Found debris in drain pump. Removed debris and cleaned out filter . Reran diagnostics all checked normal. Collected 162.36 AUTHO H9CEF4. No water leaks detected at this time job complete
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Leander, TX 78641
Lou
Job Details:
11/14/2023
"Arrived on site to inspect range cooktop with orange flames. Upon further inspection, I tested the cooktop burners, except the middle burner as the customer had it covered with foil, and found the four corner burners flames are blue based with orange tips. The customer advised they have a humidifier in the home. I advised the customer that the humidifier is whats causing the orange flames and provided a video of how it works. I recommend the customer use purified water in the humidifier to help cut back on the orange flames and to also open a window near the unit to help reduce the orange flames. Unit is currently operating as designed minus the orange flames. No,gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Austin, TX 78747
Leonardo
Job Details:
11/14/2023
Arrived on site to test unit for cracked cooktop. Found damaged glass cooktop. Replaced cooktop test unit and unit test good job complete.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near San Marcos, TX 78666
Andrew
Job Details:
11/14/2023
"Arrived on site to inspect unit for not heating properly. Upon closer inspection found unit is heating as intended, internal temps match specs. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78717
Kimo
Job Details:
11/14/2023
Arrived onsite for a washer that will fill to the top no matter the cycle selected with auto sensing also selected. Upon arrival I tested the unit in the same manner the customer uses the unit and found that it filled all the way to the top I contacted tech line and spoke to Nate and advised him of my findings and what the customer is experiencing and it was determined that there is a control issue. I am ordering the control and having the office reschedule . 7737796319. ; ordrng 1 W11603810 (CNTRL-ELEC)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near Temple, TX 76502
Tyler
Job Details:
11/14/2023
Arrived on site for dishwasher still leaking from right and lefts lower sides of door. Upon arrival found no errors in diagnostics. Ran unit through 25 minute test and found rinse aid leaking into unit unit causing over suddings and running over lower door area. Ordering W10861000 dispenser and rescheduled customer for 11-16-23 ; ordrng 1 W10861000 (Dispenser)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Austin, TX 78728
Kimo
Job Details:
11/14/2023
Arrived onsite for a washer with broken or missing parts. Upon arrival I replace the strike and tested the unit and found that the unit is now operating as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Marcos, TX 78666
Joe Z
Job Details:
11/14/2023
"Arrived on site to install previously ordered parts. Upon arrival also found Rc drain pan bowed. Added shims to drip pan. Ran diagnostics and all components operate correctly. Removed fc evaporator cover to inspect and test parts. Fan, heater, and frost pattern are good. Replaced control, power supply board, ui, deli ui. Power cycled unit. Unit is operating correctly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Seguin, TX 78155
Andrey
Job Details:
11/14/2023
"Arrived on site to test unit for water left at the end of cycle, tested unit found drain plug was not removed in disposal, removed and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Austin, TX 78741
Wesley
Job Details:
11/14/2023
Arrived onsite and found unit operating with failed drain pump motor causing locked door and full tub. Replaced the pump. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Taylor, TX 76574
Gerry C
Job Details:
11/14/2023
WRS315SDHW06 Arrived to install sealed system. I found the compressor was incorrect and have added the correct one for ordering. I had already evacuated the system and I installed the dye drier and service port to facilitate in finding any potential leaks upon return. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 W11580057 (Compressor) and 1 W11644054 (Pre-Cooler) and 1 2hrs (2hrs Sealed System)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near San Marcos, TX 78666
Joe Z
Job Details:
11/14/2023
"Arrived on site for runs rough during spin cycle. Upon arrival ran diagnostics and there are no saved error codes. Ran a spin cycle and the unit makes a small grinding noise and basket is wobbling a little bit more than normal. Inspected cam, suspension and basket and are all good. Need to replace gearcase. Replaced gearcase. Calibrated unit. Test unit and is operating correctly. No leaks present at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Marcos, TX 78666
Andrey
Job Details:
11/14/2023
"Arrived on site to test unit for water not dispensing, customer stated that at time the unit will defrost, light will not turn on, constant clicking from the back and water will not dispense properly, tested unit found 3 way valve constantly clicking, put unit into diagnostics and valve is still clicking, removed deli UI and found it full of water and UI corroded, recommend replacing power supply board, main control, LED board, UI and Deli UI, ordering all controls and additional parts to ensure completion, rescheduling for 11/28; ordrng 1 WPW10624574 (Power supply board) and 1 W10804160 (LED board) and 1 WPW10675033 (Main control) and 1 W11330971 (UI) and 1 WPW10769076 (Deli UI) and 1 W11249952 (FC Evap fan) and 1 W11170612 (Deli harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78758
Kimo
Job Details:
11/14/2023
Arrived onsite for a washer with the right hand side of the control panel lifting up at the back. Upon arrival I found this to be true. I uninstalled the control panel and reinstalled it properly and found unit operating as designed
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Leander, TX 78641
Lou
Job Details:
11/14/2023
"Arrived on site to inspect dryer not starting. Upon further inspection, I tested the unit on timed dry and the unit failed to turn on. When I opened the unit door to inspect the door switch, I found the interior light came on and would turn off when closing the door switch. I tested voltage to the timer, start switch and outlet and got good voltage at all points. I tested the fuse, thermostat, cutoffs and coils and all are within ohms range. I unplugged the harness to the motor and inspected and it was good. Plugged the motor back in and found the white wire in the harness was not fully secured to the motor. Retested the unit and it is operating as designed. No lint observed during service, job completed. Customer left the home before signing for receipt and person inside home was Ill; therefore, no signature received."
We serviced a
LG WASHER
Model WM3670HVA
Near Austin, TX 78730
Kimo
Job Details:
11/14/2023
Arrived onsite to install previously ordered part. Upon arrival I installed the new bellow and tested the unit and found no leaks. Unit operating as designed
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near San Marcos, TX 78666
Joe Z
Job Details:
11/14/2023
Arrived on site for making noise. Upon arrival test unit and do not notice any abnormal sounds. Removed lid and rear panel to inspect blower wheel and all moving components. Everything is good. Contacted techline for assistance. Explained everything I tested and checked. Steve from techline. Explained Seam of the metal weld of drum will give a slight thump/clump noise when goes around rollers. Noise can be lower or louder depending on articles that are drying. There is no repair to be made. Unit is operating as designed SR# 7737791125. Job complete
We serviced a
KITCHENAID FREEZER
Model KRFC704FPS04
Near Wimberley, TX 78676
Andrew
Job Details:
11/13/2023
"Arrived on site to replace compressor, inverter board, and evaporator and recharge system. Replaced bad compressor, inverter board, and evaporator. Charged unit to specs, tested unit, unit is running as intended. Job complete."
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Georgetown, TX 78633
David Z
Job Details:
11/13/2023
"Arrived on site to follow up on washer that was not dispensing fabric softener. Customer said even after previous repair that the unit doesn't seem to dispense, and was dispensing during a sanitize cycle. I tested all valves and verified they are working on command. Called tech line and spoke with Nate, SR773775885. Nate advised to put unit on drain and spin with extra rinse to test. Tested through drain and spin cycle and could not verify any dispensing or water present in fabric softener section. Ordering a control / console to resolve. When I been testing the unit / going in and out of diagnostic I found the console was blinking off or requiring me to make choices several times in order to get it to progress. Return visit set for 11/20 to install console and control and retest. ; ordrng 1 W11325572 (Console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Cedar Creek, TX 78612
Joe Z
Job Details:
11/13/2023
"Arrived on site for continued temperature issues. Upon arrival did temperature checks and got 3.6 fc and 36.1 Rc. Inspected unit and there is no frost build up. Unit is operating correctly. Customer states that she has not had issues in a week. Contacted SW for assistance. Being that all test and confirmation that evaporator fan is operating since last visit when control kit was replaced, recommend that customer monitor unit take picture of temperature reading with thermometer and picture of frost. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Kyle, TX 78640
Andrey
Job Details:
11/13/2023
"Arrived on site to replace previously diagnosed basket and suspension, replaced and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Miguel
Job Details:
11/13/2023
"Arrived on site for range not sparking, found switches checked good. Replaced spark module. Verified operation. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Briarcliff, TX 78669
Scott
Job Details:
11/13/2023
Arrived on site for oven flashing 8-0 error code . Ran diagnostics got only that error code . Fan is working . Did power rest . Ran oven couple time at 350 and let it cycle each try. Also ran at 400 for couple cycles . No new error codes . Recommended changing blower if happens again . Collected 162.36 AUTHO 49334N. Job complete
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Georgetown, TX 78628
Lou
Job Details:
11/13/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, the customer had pulled the unit out to clean out the vent and I found the vent tube that connects the unit to the wall vent was not connected at the wall (photo). Using my vent test kit, I tested airflow to the unit with the vent tube removed from the wall vent and it passed (photo). I reattached the vent and tested airflow two more times and both tests failed (photo). With the unit door open, I pressed the door switch closed and tested the unit on Timed Dry High Heat and the unit is heating as designed. I recommended the customer have a professional check/clean the vents to the roof. No lint observed within the unit, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Pflugerville, TX 78660
Blake
Job Details:
11/13/2023
Arrived on site to inspect side by side refrigerator. I found ice build up on the evaporator. I found ice directly above the defrost heater indicating the unit has not defrosted. I ran the defrost heater in service test mode and found good heat and 1.4 running amps. The main control is not allowing the unit to defrost. I removed and replaced the main control. I instructed maintenance to defrost the unit for 36 hours before powering back up. The unit now operates as designed. No leaks observed during service.
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Bastrop, TX 78602
Joe Z
Job Details:
11/13/2023
"Arrived on site for not agitating and makes noise. Upon arrival, noticed model and serial tag are for dryer. Updated m/s for washer. Ran diagnostics and there are no saved error codes. Ran a normal cycle and getting grinding from agitation with load as well as screech from belt. Found belt and cam are worn. Remove agitator for inspection and is good. Grinding is from gears in gearcase. Will only make noise with load. Need to order belt, cam, agitator base , gearcase, and weigh 2 hours. Office to reschedule ; ordrng 1 W11418231 (Agitator base) and 1 W11454738 (Gearcase) and 1 W10721967 (Cam) and 1 W11213879 (Belt) and 1 2hourweigh (2 hour weigh)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Leander, TX 78645
Maurice R
Job Details:
11/13/2023
Arrived onsite for previously diagnosed parts. On inspection un assembled the unit and turn the gas on to see where the leak is. On further inspection did not see any leaks until about 20 minutes after the gas was on I got slight hit on the right valve. I installed the new valve and I waited 20 minutes and ran another gas test. Did not get any hits with the gas detector. The unit is operating as designed and no gas leaks were detected during service.
We serviced a
WHIRLPOOL WALL OVEN
Model n/a
Near Blanco, TX 78606
Andrey
Job Details:
11/13/2023
"Arrived on site to test unit for cabinets getting to hot, customer stated that vent is not on correctly and cabinets are getting hot, tested unit found vent is on correctly, explained to customer that is where the hot air comes out from and at times it will get hot, unit is running as designed, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Manor, TX 78653
Matthew
Job Details:
11/13/2023
Spoke to builder and units are located at address 20713. Arrived on site for unit not functioning properly. Upon arrival found unit right front burner cap incorrect. Builder had additional burners on hand. Used burner for right front and tested. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78738
Scott
Job Details:
11/13/2023
"Arrived on site for dryer not working . Found unit is working . Checked voltage at block , getting correct voltage. Door switch , thermostats, thermal fuse ,heater all checking normal. Nothing in blower wheel . Couldnt duplicate any failures with dryer . Cleaned lint out of dryer . Recommended to maintenance company to get exterior venting cleaned out . Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Briarcliff, TX 78669
Scott
Job Details:
11/13/2023
"Arrived on site for burner flames to big and very yellow . Converted cooktop to LP , flipped regulator and replaced burner orifices . No gal leaks detected at this time. Flames are normal blue cone . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Killeen, TX 76542
Tyler
Job Details:
11/13/2023
Arrived on site for washer. Couldnt reach customer prior by phone and couldnt leave vmail. Office to reschedule once availability of customer is known. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Manor, TX 78653
Gerald
Job Details:
11/13/2023
"WMH31017HS09 arrived onsite to inspect a microwave sparking. Inspected and found evidence of burning on diode. Replaced magnetron, capacitor and diode. Tested the unit and it is operating as designed."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Lago Vista, TX 78645
Maurice R
Job Details:
11/13/2023
"Arrived onsite for previously diagnosed parts. Installed the new control board, now the light turns off and dims down as designed. Tested a glass water for 1 minute to make sure it was heating. The unit is operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Dripping Springs, TX 78620
Leonardo
Job Details:
11/13/2023
Arrived on site to test unit for not washing and leaking. Found drain plug was still on disposal. Removed plug test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Leander, TX 78641
Maurice R
Job Details:
11/13/2023
Arrived onsite for previously diagnosed parts. Installed the new latch and tested unit in diagnostics cycle. The lid latched with no issues and the unit is operating as designed. No water leaks detected during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pflugerville, TX 78660
Gerald
Job Details:
11/13/2023
KDTM404KPS0 arrived on site to inspect a dishwasher not starting. Inspected and found water in the unit and when I tried to drain it nothing would happen. Placed the unit into service mode and received F8E1 and F10E2 error codes. Cleared the codes and tested. The unit filled and the motor was quieter than normal. The unit stopped and the F6E1 code was produced. Inspected the water connections and ui connections and found them to be in good condition. Replaced the main control and tested again and received F7E1 and F9E1 codes. Replaced the pump and motor and tested and the unit is operating as designed with no water leaks observed and no error codes produced.
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Blanco, TX 78606
Andrey
Job Details:
11/13/2023
"Arrived on site to test unit for no heat, customer stated that time is always wrong, tested unit found it heating, explained to customer how moisture sensors work and advised customer if drying a small load or mixed clothes recommend using timed dry, at this time unit is running as designed, job complete"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Austin, TX 78750
Paul
Job Details:
11/13/2023
Arrived onsite for a washer with the lid not latching and not starting a cycle. I found the strike broken causing the issue. I replaced the strike and ran the service diagnostics cycle. The machine completed the cycle and works as designed. The customer stated they have not been able to turn the fabric softener light on. I tested the console in a regular cycle and showed the customer that the pet pro selection has to be pushed and held between 3-5 seconds to turn the fabric softener option on or off. The machine is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS2
Near Austin, TX 78744
Matthew
Job Details:
11/13/2023
Arrived on site for Unit element hanging down. Inspected and found. Support holder failed. Replaced support. Tested and unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Temple, TX 76504
Tyler
Job Details:
11/13/2023
Arrived on site for washer not turning on. Upon arrival confirmed issue. Found not resistance through harness to drain motor. Found harness broken and repaired it. Tested resistance again and found 21 ohms. Found control relay fused together sending constants voltage to pump. Replaced control and found washer working as designed without leaks. Call complete
We serviced a
MAYTAG MICROWAVE
Model MMV4207JZ00
Near Leander, TX 78641
Lou
Job Details:
11/13/2023
"Arrived on site to inspect microwave with burning smell and not heating. Upon further inspection, I tested the unit and it failed to heat properly but I could not smell and burning odor. I removed the unit from the wall and disassembled the cover from the unit and found the diode had shorted. Tested the magnetron and it was bad. I found a large amount of cooking oils/grease throughout the unit and some on the diode. I removed and replaced the magnetron, capacitor, and diode and cleaned some of the oil debris and tested. Unit is operating as designed. I reassembled the unit and placed it back in its space and retested and it continues to operate as designed. I made recommendations for use and care and cleaning. Contacted Whirlpool Safety and spoke to Adam and advised of my findings and repairs. Information documented on SR#7737728393. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ7
Near Leander, TX 78641
Lou
Job Details:
11/13/2023
Arrived on site to inspect microwave leaking cold air inside the unit. Upon further inspection. I could feel a breeze coming inside the unit with the door open. I removed the mounting bolts in the cabinet above and lowered the unit to find the damper door missing and the vent cover not installed properly. I am ordering the damper and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 11/18/23. Returning tech will need tin snips to adjust the vent cover upon return.; ordrng 1 W10843943 (Damper) and 1 CNOTE (LSO PER CUSTOMER REQUEST)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78626
Sterling
Job Details:
11/13/2023
On arrival verified complaint of unit is rocking side to side. Visual check of leveling wheels found left side was down but right side was all the way up. Reveleved unit but dropping left side down a little more and right side to match it. Checked level with my level and unit is slightly higher in front leaning back to allow doors to not swing open. Job complete no leaks detected during service. Operational test is good.
We serviced a
WHIRLPOOL WASHER
Model WFC682CLW0
Near Austin, TX 78704
Wesley
Job Details:
11/13/2023
"Arrived onsite and found unit operating as designed with the inconvenience from regular use of having to clear a lint clog out of the drain trap nearly weekly. No change since prior service. Called tech line to report findings. Spoke to Robert, no repairs recommended. Unit logged to be in good working order in accordance with design. Customer dissatisfaction due to need for regular inconvenient maintenance noted in the file. sr#7737777320"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Del Valle, TX 78617
Matthew
Job Details:
11/13/2023
Arrived on site for the lid latch. Not latching. Upon arrival inspected unit. Tested and confirmed failed latch. Replace latch and tested. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Leander, TX 78641
Lou
Job Details:
11/13/2023
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer showed me the baseboards/cabinet wall to the right of the unit which is showing water damage (photo). I placed the unit in diagnostics showing no error codes and tested. While testing, I removed the toeplate and insulation and inspected underneath the unit for any leaks. The completed testing and no signs of a leak were visible underneath. I pulled the unit out and found mold build up on the back wall and on a board to the back right area (photo). Customer advised their roof leaked during the most recent rain storms and provided a video and photo of the water coming inside the home (photos). I retested the unit while I had it pulled out and found no signs of a water leak. I advised the customer that the recent rain storm more than likely caused the water leak issue and I recommended they have someone inspect the interior walls for mold. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Austin, TX 78756
Leonardo
Job Details:
11/13/2023
Arrived on site to test unit for light not working. Found loose wire at switch. Secured wired test unit and unit test good job complete
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Leander, TX 78641
Miguel
Job Details:
11/13/2023
Arrived on site with new door. Replaced door. Plastic hinge that connects to door switch is broken. Will need to reorder. So no short occur I turned off at breaker. Found Mai wave and oven share breaker. Reset for soonest date mon. ; ordrng 1 WPW10128850 (Arm) and 1 W11607070 (Arm)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Dripping Springs, TX 78620
Leonardo
Job Details:
11/13/2023
Arrived on site to test unit for turntable not turning. Test unit and found and turntable motor. Ordering new motor and asking for 2 hours. ; ordrng 1 2hourjob (2 hour job)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HV1
Near Austin, TX 78744
Matthew
Job Details:
11/13/2023
Arrived on site to replace faulty glass cooktop. Replace glass cooktop and tested. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bastrop, TX 78602
Joe Z
Job Details:
11/13/2023
"F9-E2 drain motor electrical problem, and F8-E4 overfill switch open. Test unit by running a normal cycle. Inspected fill valve. Supply hose, drain pump, drain hose, and sump. All are good with no leaks. Test drain pump and is operating correctly and all water drains correctly. Found water leaking from top left corner of door gasket , but not leaking into drip pan. Contacted SW for assistance. After series of questions and checks. Recommend replacement of sump and motor. Upon replacement of sump and motor, found drain pump harness connection on new sump and motor is fractured. Repaired connection. Replaced sump and motor. Unit is not operating. Ran diagnostics and getting F7-E1 single speed wash motor failure on new sump and motor. Checked all connections and all are good. Need to reorder sump and motor and also ordering door gasket ; ordrng 1 W11460945 (Sump and motor) and 1 W11414078 (Door seal)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Austin, TX 78704
Wesley
Job Details:
11/13/2023
Arrived onsite for no wash motor function since install. Found f7e1 error and unable to to energize wash motor. Ordering wash motor assembly to repair. ; ordrng 1 W11460946 (Pump and motor)
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Jonesboro, TX 76538
Jonathan M
Job Details:
11/13/2023
"Arrived on site for a washing machine that is not washing clothes well. Inspected unit and worked area. The customer advised that the unit runs through the full cycle, but does not seem to agitate well as her clothes are not coming out clean. Disassembled the agitator and found, the agitator coupler completely seized onto the bolt. Attempted to remove the bold and the agitator coupler completely stripped. Went to remove the agitator and found the agitator seized on top of the driveshaft. Ordering all pertinent components needed for repair in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W10772621 (Agitator screw) and 1 W11561052 (Agitator coupler) and 1 W10528947 (Hub) and 1 W11158175 (Agitator cam)"
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near Austin, TX 78738
Luis
Job Details:
11/13/2023
"Arrived on site. Found upper section of evaporator not defrosted,ran diagnostics heater powered on loud noise from damper diagnosed unit not defrosting correctly ordering a new main control,ui control and damper; ordrng 1 W11558184 (Main control) and 1 W11558187 (Ui control)"