Local Reviews
Powered by Fluid LOCAL
Leonardo C.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for damaged front panel. Replaced front panel test unit no damaged found job complete
Leonardo C.
RANGE WHIRLPOOL WFE540H0AS-1 Arrived on site to test unit for oven not getting hot. Test unit and found broken bake element. Replaced bake element test unit and unit test good job complete unit getting to 350.
Scott M.
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site for lock not engaging . Found latch had failed. Placed latch , ran diagnostics . All checked good . No water leaks detected at time of service . Job complete ."
Scott M.
OVEN WHIRLPOOL SF111PXSQ1 Arrived on site replaced thermostat . Range will now heat up and shut off . No gas leaks detected at time of service . Job complete.
Wesley P.
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site and found diode burnt out. Unit is now operating as designed. After replacing diode. All checks good.
Steve C.
FREEZER WHIRLPOOL WZC3115DW0 Arrived on site for the unit is not freezing. Tested the unit and found the compressor is on and not freezing. The amp draw is 0.6 amps. Called Whirlpool SR # 7723332092 Kurt and advise to replace a uv drier and port and check for leaks. If no leak is found after repair to call Whirlpool again to advise no leak is present and it’s inside the cabinet for non repairable. Office will need to reschedule customer. Need two hours to complete the repair.; ordrng 1 CNOTE (2 HOURS ) and 1 TJ90SF8404 (ACCESS PORT ) and 1 WPW10143759 (dryer UV)
Jonathan S.
WASHER GE GTW460ASJ9WW "Arrived on site for washer not filling. Performed diagnostics mode and checked fault code history. Found fault code for analog pressure switch. Ran manual test and found valve not activating. Checked voltage from control and found within range. Tested at valve and found no voltage. Removed connector and found bad connection inside of plastic connector. Made adjustment and tested unit. Found unit working as designed. All tested good, no water leaks present."
Leonardo C.
COOKTOP GE JB968SOK1SS Arrived on site to replace board. Found wrong part was shipped. Ordering part again WB27T10806. Office to check for part and call customer to reschedule. ; ordrng 1 WB27T10806 (CONTROL BOARD )
Jonathan S.
WASHER MAYTAG MVWX655DW "Arrived on site for washer not starting cycle. Plugged unit to power and found drain pump activating. Would not allow diagnostics mode. Gained access to control and found control indicator light off. Removed failed control and installed new. Performed diagnostics mode and ran automatic test cycle. Tested in normal run mode. All tested good, no water leaks present. Recommend to replace water supply hoses, due to age (see SD-QUICKPIC)."
Jerry C.
REFRIGERATOR WHIRLPOOL KRSC503EBS01 "KRSC503EBS01 Arrived to inspect door damage. I found multiple dins and scratches on the rc door. I removed and replaced the rc door and correctly squared, leveled and set door height of the unit. I discussed use and care with the customer. Operational test good, no leaks observed during service."
Kevin B.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site and found condensation on adapter and icemaker fascia, per service pointer W10772228D adapter and control board kit will need to be replaced. Quoted customer for repair Adapter kit , control kit, RF320 ; ordrng 1 W10612142 (adapter) and 1 W10864261 (cntrl-elec)"
Jonathan S.
RANGE KITCHENAID KCGS556ESS02 "Arrived on site for cooktop bezel had came off. Found glue worn out. Removed old bezel, cleaned bezel area and installed new. Inspected to insure they are line up with burner knobs. All checks good."
Jonathan S.
REFRIGERATOR WHIRLPOOL GD5SHAXLB02 "Arrived on site for refrigerator not making ice and customer requesting to replace water filter. Inspected unit and found overloaded. Tested water pressure and found just below normal, should not create any issues. Performed diagnostics mode and tested optics, passed in diagnostics. Tested ice maker cycle and found failed motor, due to normal wear and tear. Removed failed ice maker and installed new. Cycled ice maker, all tested good. Removed water filter and installed new. Flushed system. Replaced dispenser light that customer had on hand. All tested good, no water leaks present. Spoke with customer on on overload and possible cooling issue it can create. Water filter
Brandon C.
WASHER WHIRLPOOL LSR8233EQ1 "Arrived on site for customer complaint of washer leaking, I removed outer shell of washer and put into test cycle. Washer is upstairs and sitting in flood pan, pan is connected to drain. Found multiple issues, found water valve needs replacing, fill hose needs replacing, main tub seal needs replacing, outer tub needs replacing, gearcase rusted out and damaged due to leak. Unit should be replaced due to age, rusted out frame, to many parts damaged. ; ordrng 1 3360630 (sub 3360629) and 1 3361596 (tub-outer) and 1 383727 (gasket,centerpost) and 1 CNOTE (3 HOUR JOB) and 1 CNOTE (2 MAN JOB) and 1 CNOTE (AUTH) and 1 WP3357328 (water fill hose) and 1 WP3360977 (water fill nozzle) and 1 WP353244 (pressure switch hose)"
Jonathan S.
REFRIGERATOR LG LMXC23796S/00 "Arrived on site for refrigerator air filter replacement. Customer stated that they are not able to access air filter. Gained access to air filter. Quoted customer on air filter replacement. Customer approved. Installed new filter and reset filter status on UI. Spoke with customer on how to maintain and care for unit. All tested good, no water leaks present. Paid in full on credit."
Brandon C.
WASHER WHIRLPOOL LSL9345EQ0 "Arrived on site for customer complaint of loud noise, found loud knocking noise coming from gearcase, I replaced gearcase, unit tested good."
Brandon C.
COOKTOP GE JGP940SEK2SS "Arrived on site for spark switch replacement, I replaced ignition switches, unit tested good."
Scott M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived on site for ice build up in freezer . Found drain clogged . Couldn’t unstop it drain . Unit is defrosting , tested good . Back cover damaged from past water damage . Ordering drain tube ,drain fitting , and back cover . Please call to set return visit . No other water leaks detected at time of service . ; ordrng 1 W10904634 (BACK COVER ) and 1 WP2304888 (fitting) and 1 WPW10153550 (extension)"
Luis M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for cooling issue. At time of visit condenser fan running and Evap fan not running. Ran diagnostics Evap fan would not power on,exited diagnostics and reentered diagnostics,fan powered on and loud odd noise from motor,checked air flow weak. Diagnosed unit will need Evap fan motor. Installed new Evap fan motor,powered unit on ran diagnostics fan working as designed and good air flow"
Kevin B.
ICE MACHINE KITCHENAID KUIC18PNXS2 "arrived on site and sound and let valve has failed and drain pump is not working properly, cooling system appears to be good and his frosting well. Quoted customer Valve , drain pump is ,valve replacement IM330 . found water level sensor and main harness or also corrupted however ice production should happen without them. No water leaks from connections at time of service."
Jerry C.
DISHWASHER MAYTAG MDB7749SBM3 "MDB7749SBM3 Arrived to inspect not starting. The unit had full functionality and would enter service test mode, but the start button would not work. I found visible damage/failure of the UI ribbon cable and the UI will require replacement. Office to order panel-cntl. No leaks observed during service. ; ordrng 1 W10811169 (panel-cntl)"
Kevin B.
WASHER WHIRLPOOL WFW95HEXW1 "Arrived on site and found F6E1 for no communication with MCU, after replacing MCU washer will now begin a cycle, no water leaks from connections at time of service, job complete."
Kevin B.
WASHER WHIRLPOOL LSQ8220HQ0 "Arrived on site and found Washer would need the entire drive center assembly, and repair would not be cost effective, and due to washers age is not advised as other items would like fail in the attempt to repair. No water leaks from connections at fime of service."
Paul R.
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived onsite to replace previous diagnosed defective parts by CL. I replaced the left side RC door and transferred all of the components from the old door to the new door. The ground screw in the hinge stripped out and so did one of the hinge cover screw. Need to replace the left hinge and the screws. Ordering W10845851 HINGE-DOOR, WP98165 SCREW, & W11126052 SCREW. RS for Mon 11/19 per ms. Customer will be out of town from 11/7-11/17.; ordrng 1 W10845851 (HINGE-DOOR) and 1 W11126052 (SCREW) and 1 WP98165 (SCREW)"
Luis M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for freezing in fresh food. Checked around damper found cold air entering while damper door closed. Installed new damper assembly checked air flow no air flow with damper closed.
Steve C.
WASHER WHIRLPOOL WFW85HEFC1 Arrived on site for the unit is leaking water. Found the bellow torn in the front bottom section. Replaced the bellow and tested the unit. Unit works properly and all water connections were dry at the time of service.
Kevin B.
COOKTOP KITCHENAID KCED606GBL00 "Arrived on site and found customer complaint is a smell emanating from the ceramic surface of the center element. Took pictures, Also that center element is defective and has a void in the coil rings. This is where the coils turn to exit the ring. Took picture of white residue on glass surface customer describes as cracks. Cooktop is operating properly no replacement of parts can correct a smell SR7723340159"
Clif L.
REFRIGERATOR MAYTAG MFi2067AES11 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found main control board sorted out. Replaced main control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.control (129.90+tax)Svc/Lbr (169.99+tax)
James C.
REFRIGERATOR WHIRLPOOL ED25UEXHW01 Arrived on site and tested operation. Found start device clicks but will not start compressor. Installed start device kit and tested. Compressor started and found unit now cooling properly. Instructed customer to allow unit 24 hours to reach temp. Job complete
Paul R.
VENTHOOD KITCHENAID KWCU265HSS1 Arrived onsite for the venthood to replace the previous diagnosed parts. After getting the new control in and looking at the wiring schematic I found out that the previous company had connected the L1 and and L2 circuit from the control to the motor and connected the control circuit to line voltage. I also found the harness from the control box to the motor missing. This was the reason the other control burned out. I cut part of the harness off the old control to use as the motor circuit from the control box and I wired the unit back correctly per the wire schematic. I tested the unit and the lights and fan are working as designed. Call complete.
Steve C.
WASHER MAYTAG WTW5000DW1 Arrived on site for the unit will not lock. Tested the unit in diagnostic and received error code f5e1 and f5e2. Replaced the latch and control and calibrated the unit. Unit works properly and no water connections to the unit.
Steve C.
WASHER WHIRLPOOL WET4027EW1 Arrived on site to replace the water pump due to leaking water. Replaced the pump and tested the unit. Unit works properly and all water connections were dry at the time of service.
Arthur B.
WASHER ROPER RTW4516FW2 Arrived onsite for customer complaint of top load washer not filling properly. Tested unit and found hot water not going into unit. Removed console and found broken wire at hot valve solenoid. Was able to repair wire and secured to valve. Tested unit. Unit now fills properly. Advised when tub moves is suspension keeping the tub balanced. No other issues found. All water connections were dry at time of service.
Clif L.
REFRIGERATOR GE PSDW3YGXCFSS "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found Freon leak and sealed system. Due to contamination cause my Freon leak both evaporators, compressor, and filter dryer would need to be replaced to complete repairs. Office will need to contact American home Shield to see how they would like to proceed with repair as autho is needed.; ordrng 1 CNOTES (AUTHO NEEDED) and 1 SF8404 (STUB) and 1 WR85X10101 (low side asm) and 1 WR85X10104 (low side asm) and 1 WR86X10030 (dryer) and 1 WR87X10111 (compressor)"
Arthur B.
WASHER MAYTAG MVWC415EW2 Arrived onsite for customer complaint of top load washer dispenser keeps falling off when spinning. Found barrel that secures dispenser is broke. Removed barrel and installed new replacement. Reassembled. Dispenser now secured to barrel. No other issues found. All water connections were dry at time of service.
Arthur B.
WASHER WHIRLPOOL WTW7500GW0 Arrived onsite for customer complaint of top load washer cabinet wrapper separated from unit. Found all sides of wrapper bowed out causing outer basket to rub against wrapper. Removed outer tub assembly and removed cabinet wrapper. Installed new replacement along with side absorbers and nameplate. Reassembled. Ran test 052. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Arthur B.
DRYER WHIRLPOOL WED7500GW0 "Arrived onsite for customer complaint of dryer not heating recurring issue. When arrived,customer advised that house venting had been cleared out. Removed bulkhead and found TCO had no continuity once agin. Removed and replaced with new TCO. Call Techline Kevin SR#7723335616 and advised of findings. He advised to check,venting once again for good air flow. Tested unit. Found good air flow coming from roof vent. No other issues found. Dryer vent and lint trap was clean of lint at time of service."
Arthur B.
DRYER WHIRLPOOL WED7300DW0 Arrived onsite for customer complaint of dryer not heating. Removed back panel and found no continuity of element. TCO checks ok. Removed and replaced element. Reassembled and tested unit. Unit now dries and tumbles as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Arthur B.
DISHWASHER GE GTD695SSJSS Arrived onsite to install new venting parts to dishwasher from my prior diagnosis. Removed door assembly and removed leaking venting tubing. Installed new replacements with gasket. Reassembled. Vent cover now secured to the venting. No leaks found. All water connections were dry at time of service.
Arthur B.
RANGE GE PGS960SELSS Arrived onsite for customer complaint of lower oven shoots flames when preheating oven. Tested unit and found confirmed issues. Removed lower oven panel. Found bottom oven orfice has not been converted to LP gas. Advised customer of finding. Found that is install issues and GE will not covered install issues. Customer wants to call into office tomorrow and provide credit card information. Tested all other portion of unit and work as intended. No gas leaks detected at time of service.
James C.
WASHER MAYTAG MHWE200XW00 Arrived on site and tested operation. Customer complaint of water leaking from door. Customer also stated that the unit has locked up once but they unplugged it and plugged it back in and it has been working fine. Found bellow is separating where it seals to door. Installed new bellow and tested operation. No leaks found and no faults stored in memory. Customer also asked about the bleach dispenser holding water. Instructed customer that it is normal for water to still be in the dispenser after use. Unit working properly. Job complete
James C.
ICE MACHINE KITCHENAID KUID308ESS1 Arrived on site and tested unit. Found bin thermistor reading 3.8k ohms with temp close to 37 degrees. Installed new thermistor and tested operation. Unit working properly. Job complete
James C.
ICE MACHINE KITCHENAID KUIX305ESS1 Arrived on site and tested operation. Found bin thermistor shorted causing over ice production. Installed new thermistor and tested operation. Unit working properly. Job complete
Steve C.
REFRIGERATOR GE GSF251GZB BB Arrived on site for the unit is not dispensing water. Remove the quick connect under the unit and it is dispensing water but found the water tube inside the freezer has frozen due to liner separating and will freeze again. Unit will need a new freezer door. Office will need to contact AHS to get autho. Unable to locate part number. ; ordrng 1 CNOTE (AUTHO) and 1 RESEARCH (FREEZER DOOR BLK)
James C.
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site and found all burners dialed up and would not reduce flame size when set to low. Adjusted burners to proper flame size and tested. Unit working properly. Job complete
Luis M.
REFRIGERATOR JENN-AIR JS42SEDBDA "Arrived on site for cooling issue. Removed compressor cover checked low side pressure reading -15 leak in sealed system,found small trace of dye in pan. Unit will need sead system components replaced. Evaporator is discontinued called tech support sending to product review whirlpool will contact customer. File #7723333968"
Diego G.
VENTHOOD WHIRLPOOL WVW53UC6FS1 Arrived on site. Checked for blower issues. Found blower not kicking on at all. Made an attempt to replace blower assembly and found part damaged. Will need to re-order blower assembly and will bring back control for back up. Customer is leaving out of town office to reschedule; ordrng 1 W10894839 (BLOWER ASSY)
Luis M.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for cooling issue. Found ice build up on evaporator cover in freezer section,ice hitting Evap fan. Ran diagnostics unit entered defrost test removed ice around fan blade. Relocated defrost bimetal,through diagnostics changed defrost setting to basic. Customer lost food due to unit not defrosting. Advised customer if unit is not freezing in 48hrs to call back"
Luis M.
REFRIGERATOR KITCHENAID KBLC36FTS00 "Arrived on site for water leaking. Per customer after tech replaced main control customer found water on floor. Removed kick plate ran icemaker through a cycle found during fill water leaking from water line, removed damaged section on water line,installed connector checked water line good. ; used 1 WP2198677 (CONNECTIR) from stock"
Leonardo C.
DISHWASHER GE GDS520PGJ0WW Arrived on site to test unit for unit not washing. Test unit and found unit working correctly. Found spray arms clogged unclogged spray arms advised customer to clean spray arms with vinegar. Unit spraying plenty of pressure job complete no leaks present at this time.
Leonardo C.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for light bulb not working. Test unit and found bad light bulb replaced light bulb test unit and unit test good job complete no leaks present at this time.
Luis M.
REFRIGERATOR KITCHENAID KSSC42FMS02 "Arrived on site for failed main control and evap fan motor. Removed control and fan motor. Installed updated control kit,installed new fan motor. Powered unit on,fan running as designed compressor powered on good air flow to fresh food. Control kit ,fan motor , labor(BI150/BI230"
Scott M.
DRYER MAYTAG MEDC215EW1 Arrived on site and found outlet or breaker needs replacement . Not getting proper voltage . Checke thermostats and fuses and heater . All checked good . No lint build up at time of service . Job complete .
Diego G.
REFRIGERATOR KITCHENAID KBSD602ESS01 Arrived on site. Replaced upper stainless steel trim. All functions tested OK. No leaks present. Job complete
Luis M.
REFRIGERATOR JENN-AIR JFC2290REP00 Arrived on site customer compliant is of right door is sitting lower then left side door and gap is not even between both doors in middle by mullion heater. Found unit missing right side adjusted leg will need to order roller assembly.; ordrng 1 WPW10515762 (ROLLER)
Diego G.
WASHER MAYTAG MVWC416FW1 "Arrived on site. Checked for spinning issues. Found right corner suspension not on correctly causing a lot of vibration. Repositioned suspension and tested, all functions tested OK. No leaks present. Job complete"
Diego G.
COOKTOP WHIRLPOOL W5CE3024XB00 Arrived on site. Check for her element issues. Found infinite switch bad. Replaced infinite switch or checked OK.
Luis M.
REFRIGERATOR GE PDS22SFSBLSS "Arrived on site for cooling issue. Compressor and fans running,good air flow to fresh food. Unit has completely defrosted diagnosed leak in sealed system. Unit will need evaporator and compressor. Evaporator is discontinued will need AUTHO approval.; ordrng 1 CNOTE (CONDO ON 11TH FLOOR 2X LABOR PLEASE) and 1 WPW10143759 (DRIER UV) and 1 WR85X10057 (EVAPORATOR (DISCONTINUED)) and 1 WR87X20798 (COMPRESSOR)"
Lou S.
REFRIGERATOR WHIRLPOOL WSF26C2EXB01 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the right rc door. Using my heat gun, I heated the gasket to allow it to mold to the chassis and tested the door. The door operates as designed and seals good. The customer advised that the ice maker was not working again. I tested the ice maker and it did not harvest or dispense water into the reservoir. I unplugged the unit and verified ohms to the valve then plugged the unit back in and verified voltage to the valve. At this time, the ice maker began to harvest and at the end of harvesting the ice maker filled with water. I tested the ice maker again to make sure it was operating properly and it did. No water leaks observed during service, job completed."
Steve C.
REFRIGERATOR KITCHENAID KRSC500ESS0 Arrived on site to replace the ice pad and dispenser motor due to not dispensing ice. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service. Office has the cc info.
Leonardo C.
COOKTOP GE JGP389WEV1WW Arrived in site to test unit for right front valve not turning. Found valve to be damaged will need to order new valve. Ordering new valve WB21X5323 rescheduled for Thursday 11/8. ; ordrng 1 WB21X5323 (VALVE RF)
Diego G.
RANGE WHIRLPOOL WGE555S0BS01 "Arrived on site. Check for Switch issues. Found left front switch bad causing element not to kick on. Replaced infinite switch and tested, all functions tested OK. No leaks present. Job complete"
Scott M.
DRYER WHIRLPOOL MEDX655DW1 "Arrived on site to replace motor , unable to complete repair due to blower wheel will not come off . Pleas call to set return; ordrng 1 WP694089 (wheel) and 1 WPW10563095 (relay-pts) and 1 WPW10642928 (timer)"
Diego G.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site. Check for icemaker issues. Found bad module on ice maker. Replaced ice maker assembly and cycle, all functions tested OK. Instructed customer to allow 24 to 36 hours for ice bin to fill up. No leaks present. Job complete"
Diego G.
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site. Check for temperature issues. Spoke with the superintendent and said temperatures were fine after all. All functions tested OK. Job complete
Scott M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for IM not working . Got valve to work, but no harvest . Still getting intermittent harvests . Ordering control, IM , water valve. No water leaks detected . Call to set return .; ordrng 1 W11043013 (VALVE ) and 1 W11043763 (CONTROL) and 1 WPW10300024 (icemaker)"
Scott M.
REFRIGERATOR WHIRLPOOL WRT311FZDB00 "Arrived on site for ice built up in freezer and water in fresh food . Found door is not sealing , freezer gasket is hitting hinge allowing air to get in freezer. Freezer is completely frosted over . Drain is frozen over . Ordering hinge , and washers . Please call to set return visit .; ordrng 1 WP2254618 (hinge-door) and 2 WP489467 (washer)s"
Diego G.
DISHWASHER KITCHENAID KDTE254ESS3 "Arrived on site. Replaced panel for dishwasher. Ryan diagnostic test, all functions tested OK. No leaks present. Job complete"
Lou S.
DISHWASHER WHIRLPOOL KUDE70FVSS2 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics and tested with no error codes. The unit dispensed water into the tub and I heard the detergent dispenser door open and I could hear the diverter operating, but the motor never came on. The drain pump and heating element operated as designed. No water leaks observed during service, job completed."
Lou S.
DRYER KENMORE 110.948362 "arrived on site to inspect dryer not working. Upon further inspection, I attempted to turn the unit on as it had power and nothing happened. I removed the top and the front panel to expose the inner components to the unit. I found that the dryer belt had broken and the pulley had engaged the brown belt switch. I verified ohms to the fuse, coils and cutoffs. The customer agreed to the repair and paid in full. I removed and replaced the belt, all four supports and the pulley wheel and tested the unit and it operated as designed. I cleaned all lint from the well. Job completed."
Clif L.
DRYER SAMSUNG DV400EWR/AA Arrived on site to diagnose a dryer that is not heating. Tested unit and found heating element fail. Replaced element assembly and tested unit. Found all is functioning properly at this time.Element
Jonathan S.
DISHWASHER WHIRLPOOL WDF320PADB3 "Arrived on site for dishwasher not power on. Tested voltage at junction box and found 120 volts. Tested voltage at control and found none. Traced voltage and found short in wire going to control. Repaired wire and tested voltage at control. Performed diagnostics mode, no error codes. Checked heater amp draw and found within range. Spoke with customer on user care guide. All checks good, no water leaks present."
Steve C.
REFRIGERATOR GE GTE18GTHGRWW Arrived on site for the unit door is not closing. Tested the unit and found the fridge door gasket is warped. Use a heat gun to reshape and unable to reshape. Unit will need a new fridge door gasket. Unable to find part on parts breakdown. Office will need to research part and reschedule customer.; ordrng 1 RESEARCH (FF GASKET)
Jonathan S.
DISHWASHER WHIRLPOOL WDT790SAYM3 "Arrived on site for dishwasher door dropping fallen open. Performed diagnostics and gained access to hinges. Found right side link broken. (DW150) Customer approved estimate. Gained access to door hinge and spring. Removed link and installed new. Tested door operations. Per diagnostics mode, no error codes. All tested good, no water leaks present."
Lou S.
REFRIGERATOR GE GSH25JSDB SS "arrived on site to inspect refrigerator not cooling. At the previous service call, I found the unit evaporator frozen up. I requested that the customer defrost the unit 24 hours before I returned and had them sign the waiver of water damages from defrosting the refrigerator. Upon further inspection today, I found that the Evap heater was burnt out. I checked ohms to clarify and it was open. I removed and replaced the Evap heater ad testing and the unit began to cool almost immediately and the Evap had a good frost pattern developing. No water leaks observed during service, job completed."
Lou S.
DRYER MAYTAG MEDX655DW1 "arrived on site to inspect dryer drum not turning. Upon further inspection, the customer advised that when the unit turns on and you open the door, the unit does not turn off. I turned the unit on and opened the door and the unit continued to cycle. I closed the door and opened it again and it continued to cycle. I pressed the door switch in and released it and the unit stopped. I found that the door switch was stuck. I tested the unit several times more and it continued to operate as designed. I advised the customer of my findings. The unit is operating good as it heats well and the components are operating as designed. No lint observed during service, job completed."
Leonardo C.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to test unit for unit continuing to spark. Test unit and found ignitor harness had come off the valve. Removed valve cover and secured ignitor harness to valve test unit and unit test good job complete no leaks present at this time.
Leonardo C.
DISHWASHER GE ZDT975SPJSS Arrived on site to test unit for unit leaking. Test unit and found unit leaking from gasket. Replaced gasket test unit and unit not leaking. Job complete no leaks present at this time.
Clif L.
ICE MACHINE KITCHENAID KUIS15NRXB1 Arrived on site to diagnose an ice machine that is not operating properly. Tested unit and found water level sensor and evaporator thermistor both malfunctioning causing two separate issues. Both parts will need to be replaced to complete repairs. Return date is set for 11/8/18.; ordrng 1 WPW10548509 (sensor)
Brandon C.
REFRIGERATOR KENMORE 596.7914299 "Arrived on site for customer complaint of freezer door not opening, found freezer door was cracked open causing warm air to condensate and freeze the door into locked position. Instructed customer to defrost unit and call us back if the door does not seal after unit is cleaned out."
Brandon C.
COOKTOP JENN-AIR JGCP636ADP "Arrived on site for customer complaint of front center burner not igniting all the time, I cleaned off the burner head and orifice, unit tested good."
Thomas L.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for no cool condition.found unit was not fully charged from factory. Installed access valve and new dryer. Properly charged unit. Tested and observed frost pattern now frosting. All operations started properly. All water connections were dry. New construction home was open.
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator FC not making ice. Per diagnostics mode and advanced ice maker cycle. Found ice maker cycling and sounded like water valve activated. Tested fill tube heater at 22 ohms. Tested voltage to heater at 12 volts DC. Gained access to inlet valve and jump ice maker fill cycle. Found valve operating correctly. Called tech support and spoke with Dustin (SR7723339020). He stated to replace fill valve with heater. Schedule return for Wednesday the 7th. Customer requested first AM and would take a later date if needed to have first AM. ; ordrng 1 SEENOTE (REQ 1ST AM) and 1 W11238340 (FILL TUBE WITH HEATER)
Paul R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for the dishwasher that will not drain. I found the drain line stopped up causing the issue. I found the unit not connected to the disposal but to a small fitting at the sink plumbing. I found the unit not connected with the added on OEM second hose but a black rubber hose connected to the first OEM hose and the other side of the black hose to the sink. I cannot remove the dishwasher because of the install with the wood floors in front of it. They stopped the floors in front of the machine. I explained to ms to call a contractor out to solve the issue.
Luis M.
REFRIGERATOR GE GSS25QGTABB "Arrived on site for no water from dispenser and water leaking. Found excessive moisture on back of dispenser housing,tested water dispenser no water. Removed connection at bottom of door tested water dispenser water flowing from valve. Diagnosed frozen water line,due to line freezing and moisture around housing diagnosed insulation has pulled from door liner. Unit needs freezer door; ordrng 1 WR78X11643 (FZR DOOR BLACK)"
Paul R.
WASHER WHIRLPOOL NTW4516FW3 Arrived onsite for the washer leaking water from underneath. I ran the diagnostics cycle and found the washer working as designed. I found the house drain restricted and backing up when the washer went into drain mode. I advised the customer to call a plumber to unclog the drain line. There were no water leaks present at the time of service. Call complete.
Lou S.
COOKTOP WHIRLPOOL GLS3064RS01 "arrived on site to inspect cooktop burners not working. Upon further inspection, I found that the back two burners would not spark. I removed the knob cover and tested the Ignitors by removing the harness and connecting to the front right burner module and the back Ignitors arced. I am ordering (2) spark modules for the rear burners and scheduled return service for 11/07/18. No gas leaks detected during service.; ordrng 2 WP8190929 (module-spk)s"
Clif L.
DRYER MAYTAG MEDB835DW4 "Arrived on site and replaced bulkhead, dryer rollers from repair kit, idler pulley, and drum for dryer. Tested unit and found all is functioning properly."
Lou S.
MICROWAVE WHIRLPOOL GT4175SPS4 "arrived one site to inspect microwave not working. Upon further inspection, I attempted to heat up a cup of water and when I pressed 30 second heat and start nothing happened other than the interior light came on and I could hear a popping sound as if the unit was trying to work. I remove=d the unit from the wall and removed the shell to expose the inner parts. I ohmed the switches and checked voltage to the transformer. I did not get any voltage but was getting ohms to the switches. I am ordering three (3) switches, the switch bracket and a main control. Ordering a CNOTE-AUTHORIZATION due to parts being over , but I might not use all of the parts. Office to schedule return service due to control being an Expart.; ordrng 3 4392027 (switch,micro)s and 1 CNOTE (AUTHORIZATION ) and 1 WP8185271 (brkt-mount) and 1 WP8205507 (cntrl-elec)"
Kevin B.
WASHER WHIRLPOOL WTW8800YW1 "Arrived on site and found lid has broken on the right hand side. Quoted customer, hinges and pins may also be needed but customer does not wish to continue with repair at this time, job complete."
Clif L.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site to diagnose a refrigerator that is having abnormal vibration noise. Tested unit and found freezer of operator cover rattling when evaporator fan motor runs. Adjusted cover and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Kevin B.
WASHER WHIRLPOOL WTW5700XW0 "Arrived on site and found gearcase has failed, while attempting to replace it found that washplate and tub are seized and will not separate. Washer would need the entire center assembly, and repair would not be cost effective, and due to washers age is not advised. No water leaks from connections at fime of service."
Paul R.
RANGE WHIRLPOOL WEG730H0DB0 Arrived onsite for the range displaying an F8E0 error and the oven can’t be used. I found the control with a stored F8E0 error code. The motor and Hall effect sensor tested good. I replaced the main control and erased the stored codes. I tested the oven and it reached 350 degree set-point temperature and is working as deigned. Call complete.
Paul R.
DISHWASHER MAYTAG MDBH950AWB Arrived onsite for the dishwasher not working. Mr stated that it’s washing good and not draining properly. I tested the unit and had good pump pressure. I tested the drain and the unit drained the tub out in 20 seconds and worked as designed. The fill valve is working correctly and is not weeping at this time. Mr stated they run the unit at night when they go to bed. I asked the customer to start running it earlier and wait until the wash is finished to start checking the tub to see if it’s empty and possibly filling up during the night. I found all but 2 of the upper wash arm orifices plugged with lime scale and to of the lower arm plugged. I cleaned the arms and went over using a dishwasher cleaner that will remove the limescale from the machine. There were no water leaks present at the time of service. Call complete.
Tyler B.
WASHER WHIRLPOOL WTW7800XW2 "Arrive do. Site for outer tub replacement, upon tear down, found spin basket rusted to spindle not allowing basket to come out. Need CNOTE part AUTHO spin basket is needed along with outer tub. ; ordrng 1 W10310957 (spin basket)"
Brandon C.
WASHER MAYTAG MVWB765FW1 "Arrived on site for customer complaint of loud knocking noises, found noise coming from clutch and gearcase, I replaced clutch and gearcase, unit tested good."
Brandon C.
OVEN JENN-AIR JLRP436WP01 "Arrived on site for customer complaint of liquid in between glass on oven door, I took apart oven door, cleaned the glass, tested good."
James C.
RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site and tested operation. Found both rear burners go out when set to low. Found valves to,be adjusted too far down. Corrected adjustments and tested. Unit working properly. Job complete"
Brandon C.
DRYER MAYTAG MED3500FW0 "Arrived on site for customer complaint of unit not starting, found no power getting to motor, 240v tested at terminal block, found faulty control. I replaced control and unit would only turn the drum if I manually started it, found bad start windings on motor, I replaced motor, unit tested good."
Clif L.
REFRIGERATOR WHIRLPOOL KSSC48QMS00 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found a Freon leak has contaminated sealed system. Compressor and evaporator and filter dryer will need to be replaced to complete that issue. Also noted control not operating properly and its not registering. Control will also need to be replaced to complete repairs.; ordrng 1 CNOTES (AUTHO NEEDED) and 1 CNOTES (3 HOUR JOB) and 1 SF8404 (STUB) and 1 W10839424 (cntrl-elec) and 1 W10841139 (compressor) and 1 WP2306094 (evaporator) and 1 WPW10143759 (dryer)
James C.
REFRIGERATOR MAYTAG MFI2568AES Arrived on site and installed new reservoir. Tested for proper operation and found unit working properly and all water connections dry at time of service. Job complete
Clif L.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to diagnose a refrigerator that is not cooling properly and constantly resetting. Tested unit and found power supply failed causing constant reset of unit. Also noted defrost failure in fresh food evaporator caused by miscommunication of control boards and fan motor thermisors. Main control, power supply, fan motor assembly, and user interface will need to be replaced to complete repairs. Advised homeowner on defrosting and had defrost waiver signed as unit will need to be thawed fully 24 hours prior to return visit. Return date set for 11/7/18.power supply, ui, Fan motor , Main control ; ordrng 1 W11087438 (motor-evap)"
Thomas L.
WASHER MAYTAG MHW5100DW Arrived on site and the customer informed us that the issue is that the washer is very noisy. I inspected the unit and found at the front of the outer tub is shattered. The unit will need the basket and tub assembly. Could possibly need more work but we’re not sure because we can’t operate the unit in this condition.Two techs tub job rate
Thomas L.
DRYER WHIRLPOOL WED7000DW2 "Arrived on site for noisy operation dryer. Removed and replaced belt,roller wheels (repair kit). Dryer tested as designed. Dryer is clean of lint."
Thomas L.
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for no ice condition. Customer had unit removed from cabinet. Turned unit on. Unit appeared to functioning correctly. All water connections were dry. Customer will test unit as is and will reinstall after verifying that the unit is working correctly,"
Thomas L.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for ice on back Wall of freezer section. Freezer section was 1° and fresh food section was 37°. Found frost on back wall of the freezer indicating that possibly the door did not close properly. Clean the ice and customer will observe. Water connections were dry.
Tyler B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for unit not despensing ice, found motor dispenser seized, R&R motor and tested good, no leaks on site"
Wesley P.
DRYER WHIRLPOOL WET3300XQ1 Arrived on site and found unit vibrating in frame. Used pads to dampen. Found prior noise alleviated. Advised customer on various dryer noises. Unit is operating as designed. All checks good. Unable to replicate symptom.
Brandon C.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of freezer thawed out, found freezer at 30 degrees, ran test 4 in diagnostic mode, found weak frost pattern on freezer evaporator and 22 degrees. Ordering sealed system parts ; ordrng 1 CNOTE (SS TECH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOUR JOB) and 1 Tj90sf8404 (VALVES) and 1 W10248589 (evaporator) and 1 W10286069 (drier-uv) and 1 W10634642 (valve) and 1 W10756020 (compressor) and 1 W11035765 (evaporator)"
Steve C.
DRYER MAYTAG MEDC215EW1 Arrived on site for the unit is not heating. Tested the unit found the unit will just tumble but not heat. Remove the junction box and found the L1 wire was extremely loose and not making good connection. Tighten the wire and assembled the unit. Unit works properly and advise customer to clean air vents every six months.
Wesley P.
WASHER AMANA NTW4516FW2 "Arrived on site and found oversudsing and unit hooked up to sealed drain outlet non conventional allowing for siphoning, Advised that plumbing must be corrected and less soap should be used. No leaks at time of service."
Wesley P.
RANGE WHIRLPOOL WFE770H0FZ2 Arrived on site and tested unit for temp cycling and found unit to be operating as designed with excellent cycle function. Advised customer o findings. No heating problems.
Wesley P.
DRYER GE DBXR463ED2WW "Arrived on site and installed drum slides. All checks good, unit is operating as designed."
Wesley P.
WASHER WHIRLPOOL wtw4950xw2 Arrived on site and found unit motor wires slightly backed out from unit motor and control in need of reset. Corrected wiring and reset control. Unit is now operating as designed. All checks good.
Thomas L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 Arrived on site for freezing in crispers and fresh food section. Found crispers and freezer section at 34° with damper open and fan motor running. I will order user interface and harness with thermistor. ; ordrng 1 NEEDSCOSTAPPROVAL and 1 W11029433 (harns-wire) and 1 WPW10337911 (cntrl-elec)
Tyler B.
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for unit leaking, found sump gasket deformed. R&R pump and motor and tests good, no leaks on site"
Tyler B.
MICROWAVE WHIRLPOOL WMH31017HZ-0 "Arrive do. Site for light flickering, R&R door switched and locks and tests good,"
Tyler B.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrive do. Site for no water despensing, found water valve off from previous valve replacement. Turned water on and tested good, no leaks on site"
Tyler B.
REFRIGERATOR WHIRLPOOL KSRG25FKST17 "Arrived on site for unit leaking, found water valve leaking, R&R valve, upon testing found filter housing cracked also, R&R housing and tests good, no leaks on site"
Wesley P.
WASHER MAYTAG MVWB835DW2 7723334056 SR. Arrived on site and found same symptom of LF after not filling. Works perfectly in diagnostics. No obstructions. Water is working in valve. Air hose is perfect. Replaced control and found exact same symptoms. Based on all data collected and testing. And speaking with techline. Ordering and replacing UI and preparing to replace control as well. ; ordrng 1 W11112656 (console) and 1 W11112658 (cntrl-elec)
Jerry C.
DISHWASHER KENMORE 665.12773K311 "665.12773K311 Arrived to instal parts. I removed and replaced all parts from the prior service quote. I tested the unit and found it operated as designed and the leak was corrected. Operational test good, no leaks observed during service. From prior service: Svc/Lbr Clamp Pump Grommet Diverter
Jerry C.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "WRF757SDEM01 Arrived to instal parts. I found the issue with the unit was the ice maker housing not fully engaged into the ceiling of the rc. I corrected ice maker mounting and inspected the drain. It was badly gapped and required sealing. I also corrected overlap on the lower right corner of the fc door opening and leveled the door. I squared and leveled the cabinet and height matched the doors. Operational test good, no leaks observed during service.
Jerry C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "WRS325SDHZ01 Arrived to inspect no cool. I found the issue was with the evaporator full of frost. I advised the customer to unplug the unit for 24 hours and allow the frost to melt, correcting airflow issues. I found the likely cause of the frost door closing issues. Both doors creaked loudly during opening and closing as the compressed gasket in the hing areas moved across the outer skin area. I removed mfg debris from the gaskets and walls and tested. Door closing was corrected and they would longer stand open, near their fully closed position. Operational test ok, no leaks observed during service."
Clif L.
REFRIGERATOR WHIRLPOOL MSD2542VEB00 Arrived on site to diagnose a refrigerator that is not consistently producing ice. Tested unit and found temperatures barely at ice making point. Found temperature settings adjusted to warm up causing low ice production. Lowered temperature settings to proper position and all working properly at this time. No leaks were found at time of service.
Jerry C.
DISHWASHER KITCHENAID KDPE334GBS0 "KDPE334GBS0 Arrived to inspect drying issue. The unit would not dry well and there was excessive water left in the cabinet area. I discussed use with the customer and they had a water treatment system and were using detergent tablets, pre-washing the dishes and the rinse agent was set to 3. I advised them to greatly reduce the amount of detergent usage and recommended one teaspoon as a starting point with their choice in pre-washing. I advised about rinse agent use and with soft water, that it should be set to 1. I discussed the importance of purging cold from the hot water supply prior to use. Operational rest good, no leaks observed during service."
Lou S.
MICROWAVE WHIRLPOOL UMC5225DB0 "arrived on site to inspect microwave with no power. Upon further inspection, I found that the microwave had no power. I went o the breaker and inspected it and turned it off then turned it back on. Checked the microwave and still no power. I researched parts and there are no parts available for this unit. Per Service Matters, the unit has a Total Replacement Warranty. Therefore, I cannot service this unit. I quoted the customer MW100 Job completed."
Tyler B.
RANGE MAYTAG MGR6600FZ0 "Arrived on site for control replacement, receivedncontrol panel . Need CNOTE PLEASE SCHEDULE TUEDAY THE 5th! Customer unsatisfied and is trying g to request a replacement unit from whirlpool CNOTE call Tyler when part arrives to confirm correctness ; ordrng 1 W11101561 (CONTROL ELEC )"
Tyler B.
REFRIGERATOR KITCHENAID KRMF706ESS01 "S16360 for labor covered Arrived on site for unit at 50* found EVAP completely frosted, also ice melting. Advised customer to unplug unit 24hrs prior with towel, signed waiver. Customer is unsatisfied with her unit, it's her 2nd one, she will be calling manufacturer . No leaks on site ; ordrng 1 W10864519 (adapter) and 1 W11256332 (EVAP COVER ) and 1 WPW10675033 (cntrl-elec)"
Tyler B.
WASHER MAYTAG LAT9706AAM Arrived on site for timer replacement. Found supllied timer was incorrect . Need CNOTE part find and office reschedule ; saved tckt
Thomas L.
REFRIGERATOR KITCHENAID KRSF505ESS00 Arrived on site for
Jonathan S.
OVEN WHIRLPOOL WCG55US0HS00 Arrived on site for cooktop front left burner not igniting. Performed diagnostics and tested burners. Gained access to wire harness and spark module. Found disconnected at spark module. Connected harness and tested. Assembled unit and tested all burners. All tested good.
Leonardo C.
COOKTOP WHIRLPOOL W5CG3024XS01 Arrived on site to replace cooktop. Replaced cooktop charged customer. Job complete
Wesley P.
REFRIGERATOR MAYTAG MFF2558FEZ02 Arrived on site and found Evap rattle found unit needed to be adjusted tightened at frame connections and insulated under condenser. All checks good. No parts needed.
Jerry C.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "WRS315SDHM01 Arrived to inspect feet missing. I advised the customer this model does not include leveling/locking feet and they may want to use cardboard to put the rollers onto, to stop unwanted movement. I squared and leveled the chassis and doors and sealed gapping at the lower outer door corners. Operational test good, no leaks observed during service."
Clif L.
MICROWAVE KITCHENAID KMBP107ESS01 Arrived on site to diagnose a microwave that is not responding to controls. Tested unit and found control panel locked up causing no response from UI. Reset control by removing power and resetting power. All is now fully functional and working properly. No further repairs are needed at this time.
Leonardo C.
VENTHOOD IKEA IHW61UC0FS0 Arrived on site to replace fan motor. Replaced fan motor test unit and unit test good no loud noises coming from motor. Job complete
Jerry C.
REFRIGERATOR KITCHENAID KSSC48QTS00 "KSSC48QTS00 Arrived to inspect ice bin freezing and no ice dispensed. I found frost within the ice bin and the ice had frozen into a mass, causing the driveshaft to be stripped. The motor had ice within the housing, but there was no damage to the motor and I removed the ice. I sealed the motor cover with silicone to prevent air movement and I used plastic compatible grease at the top of the shaft to further discourage water and air movement. I sealed the bin mounting plate gapping within the ice chute and tested. Operational test good, no leaks observed during service. Shaft
Wesley P.
MICROWAVE JENN-AIR JMC2430DB01 Arrived on site and found unit operating intermittently due to poorly seated door switch on the right side. Adjusted door and switch for %100 operation.
Wesley P.
ICE MACHINE WHIRLPOOL KUIC15PHZS0 Arrived on site and found unit in need of cleaning. Cleaned and replaced filter with their filter. To charge cleaning fee. Office to charge facilities.
Clif L.
WASHER WHIRLPOOL WTW7000DW1 Arrived on site to diagnose a washing machine with hose leaks. Fully inspected washing machine and found no mechanical failures or abnormalities in the machine itself. Advised homeowner on all possible reasons hoses may have had issues. Fully inspected hoses that were connected to machine and found no problems with hoses that were installed. No repairs necessary at this time and no leaks were found at time of service.
Thomas L.
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site and replaced compressor. Could not test unit because water line would not stop dripping. Tommy is taking unit to,his shop and will test unit there after water line has been replaced. This is to make sure we have a good compressor as multiple compressors have failed new in box. ; ordrng 1 CNOTES and 1 UNITINTOMMYSSHOP and 1 WPW10217922 (tube)"
Thomas L.
REFRIGERATOR KITCHENAID KRMF706ESS00 Unit has a restricted fresh food drain. Steam or wouldn’t not Open the drain. The customer will defrost for two days.. We will return next Friday at the customers request to try to finish getting the drain open.; schdld next appmnt for 11/9 FRI !
Clif L.
VENTHOOD WHIRLPOOL UXB1200DYS Arrived on site to diagnose a vent hood with a bad fan motor. Found start winding of motor weak. Replaced fan and tested unit. Found all is working properly at this time.Fan (470.80+tax)Svc/Lbr (229.99+tax)
Steve C.
WASHER MAYTAG MVWB865GW0 Arrived on site for the unit is not working properly. Customer advise the unit went off balance and intermittently will shut down. Removed the control panel and found the wire connection to the UI is not secured. Secured the wire harness and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Thomas L.
MICROWAVE GE PEB7226SF2SS "Arrived on site to find microwave totally dead. Removed microwave from pantry. Removed microwave cabinet. Removed and reinstalled main microwave power fuse. Tested microwave. After this repair, microwave works perfectly."
Joseph C.
DRYER WHIRLPOOL WED9550WL2 "Arrived on site for “unit banging sides of walls after previous repair” complaint. Pulled unit from closet and installed mounting kit. Reinstalled unit. Customer is not pleased with being charged for call, since unit was not having this problem until previous repair. Notified office. MS to contact customer for this issue."
Scott M.
VENTHOOD KITCHENAID KXD4636YSS5 "Arrived on site for poor performance on down draft . Checked installation, and air flow both are good . Checked outside vent , strong air flow . Did instruct that they may experience poor venting if pots are taller then vent . Unit is performing as designed . Job complete."
Scott M.
RANGE KITCHENAID KSDB900ESS1 "Arrived on site for display issues . After talking to customer it’s a keypad issue . When changing temps the two top center buttons wouldn’t respond . Checked all connections , error seemed to be resolved . No gas leaks detected at time of service . Job complete ."
Luis M.
ICE MACHINE KITCHENAID KUID308ESS2 "Arrived on site. Found tube disconnected to pump,installed tube correctly to pump,removed calcium build up on tube and cover."
Luis M.
REFRIGERATOR GE PFSS6PKWBSS "Arrived on site for door alarm going off,adjusted top cover that holds magnetic switches tested door operation lights shutting off and magnetic switches making good contact"
Luis M.
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Arrived on site for door closing issue. Adjusted mullion heater on door,mullion sliding into bracket correctly,advised customer left side door with mullion has to be physically closed due to mullion needing to enter bracket checked door seal good."
Luis M.
WINE COOLER WHIRLPOOL KUWS24LSBS03 "Arrived on site for no cool. Removed evaporator cover no,frost pattern found oil on manufacture weld joint on evaporator diagnosed leak on evaporator,part is a non serviceable part. Gave options on installed up drier and recharging system customer doesn’t want further repairs."
Paul R.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for the dishwasher with the door falling faster than it use to. I found the right side hinge pad had broken and come off. I replaced the pad and the door is working as designed. There were no water leaks present at the time of service. Call complete.
Paul R.
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived onsite for the dishwasher that the lights are out and it will not start. I had voltage into the control but no voltage to the UI. I found the main control shorted out due to a water leak at the vent. The main control and the vent need to be replaced to further test. I quoted the customer CNTRL-ELEC GASKET . Customer does not want to repair the unit and decided to purchase a new machine. Call complete.
Paul R.
DISHWASHER KITCHENAID KDTE204GPS0 Arrived onsite for the dishwasher to replace the previous diagnosed parts by BC. I replaced the damaged left hinge. The right hinge was good. The door closes properly. Call complete. Nobody was at the job site to sign the ticket.
Luis M.
REFRIGERATOR JENN-AIR JFX2897DRM02 "Arrived on site for ice bucket issues. Found auger motor shaft slipped out of coupling. Installed shaft to coupling reinstalled shaft to auger motor,installed bucket tested auger motor shaft rotating in bucket correct.y unit working as designed"
Arthur B.
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived onsite for customer complaint of 5 door refrigerator leaving puddle of water in RC section. When arrived found water puddling in RC floor. Call WPL Techline Andrew SR#7723242672 and stated to use trimmer string to recheck the drain tubing. Also found RC evaporator frozen over causing poor cooling. Ordering RC thermistor. R/S for Wednesday 11/7. All water connections were dry at time of service.; ordrng 1 W11087438 (motor-evap)
Paul R.
OVEN KITCHENAID KEMC308KSS0 Arrived onsite for the microwave that appears to have a broken door spring. I found one of the torsion springs broken. I advised the customer to replace both. I quoted the customer SPRING. I replaced both torsion springs and the door is working as designed. Call complete.
Tyler B.
DRYER WHIRLPOOL WED92HEFW1 "Arrived on site for pre diag part replacement. R&R side panel , repair kit and drum and tests good. No noise"
Diego G.
OVEN KITCHENAID KODE500ESS03 Arrived on site. Customer stated that oven is not level. There’s no component failure whatsoever on unit. Instructed customer they will need to have installers re-level unit. our company does not do installation issues. Job complete
Tyler B.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for unit not despensing water, found tiny ice cubes. Pulled unit, no kink in line. Removed filter and worked as normal. Advised customer to replace filter. Also advised if the new filter makes the same issue he would need a new filter housing. No leaks on site"
Tyler B.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for damaged door, found damage on left RF door. R&R door and tested good."
Tyler B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived back on site for control replacement. R&R control and tested good no leaks on site
Tyler B.
REFRIGERATOR WHIRLPOOL GI6SDRXXY02 "Arrived on site for light switch replacement. R&R switch and tested good,"
Wesley P.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Arrived on site and heard reports of icemaker failing and then starting back up. Replaced icemaker. Unit appeared to be functioning properly at time of service.
Wesley P.
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site and replaced trim. Unit is now operating as designed. Advised builder on repair.
Paul R.
COOKTOP KITCHENAID KSGB900ESS0 Arrived onsite for the range that is tripping the GFI circuit in the kitchen when one of the broil functions are used. I found the broil assist element causing the GFI to trip. I disconnected the broil assist element and tested it. It ohms out good but there must be an internal break in it. The range functions as designed with it disconnected and the broil feature is selected and on. I also ran the warming drawer which has the same wattage element when the broil function was still on with the broil assist element disconnected and the circuit never tripped. Ordering W10552501 ELMNT-BROL. RS for Thu 11/8.; ordrng 1 W10552502 (ELMNT-BROL)
Wesley P.
WASHER MAYTAG MVWC565FW Arrived onsite and found drain backed up in wall. Advised that drain must be cleared to prevent leaking. Unit is operating otherwise properly. All checks good.
Luis M.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for no ice. Ran diagnostics test optics passed,fan motor passed good airflow ran test 56 E5 error code failed thermistor. Installed new icemaker ran fill test passed unit working as designed. Icemaker
Paul R.
OVEN WHIRLPOOL KEHU309SSS03 "Arrived onsite for the microwave with an F6E0 error code again to replace one or more of the previous diagnosed parts. I found the cavity lamp shorting out and I found the mag cooling fan ohming out at 6.7 ohms and it should be around 15 ohms. I also found the MW AM defective again. I quoted the customer LMP-BASLES8 + HOUSNG-LMP + MOTOR-FAN . MW AM is under warranty. I replaced the lamp, lamp housing, MW AM, and the mag cooling fan. I tested the unit and it is working as designed. Call complete."
Wesley P.
OVEN GE JB755SJ4SS "Arrived on site and repaired unit with switch and element. All checks good, unit is now operating as designed."
Wesley P.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site and found unit fuse blown. Quoted new fuse. Repaired unit, all checks good. Charged in full."
Diego G.
REFRIGERATOR GE PSS26PSTASS Arrived on site. Replaced trough drain assembly and cover Evap assembly. All functions tested OK. No leaks present. Job complete
Diego G.
WASHER GE GHWN4250DWW Arrived on site. Found no model or serial number on unit. Talk to MS and wanted me to advise customer they will need to have model and serial number to work on unit. Cust will call back for service
Tyler B.
RANGE MAYTAG MGR6600FZ0 "Arrived on site for control replacement. R&R control and tests good,no gas leaks on site"
Diego G.
COOKTOP JENN-AIR JED8430ADB Arrived on site. Check four burner issues. Found all burners completely shorted Not allowing anything to kick on. Verified correct voltage going to unit all checked OK. Will need all switches and elements to repair unit. Customer doesn’t want repair and wants options from American home Shield. Customer stated they will call American home Shield for resolution. Job complete
Jonathan S.
RANGE WHIRLPOOL WCG97US6DS00 Arrived on site for cooktop simmer burner not working and front left burner not igniting. Performed diagnostics mode and tested front burner and found igniter had slipped out of place. Corrected igniter and tested. Found simmer burner orifice clogged. Tested all operations. All tested operation tested good.
Robert J.
WASHER MAYTAG MHW3505FW1 Arrived on job to replace control and panel. After replacement of parts test washer operation. No leaks detected.
Brandon C.
MICROWAVE WHIRLPOOL WMH32519FZ1 "Arrived on site for customer complaint of unit sparking, found faulty magnetron, I replaced magnetron, unit tested good."
Jonathan S.
REFRIGERATOR KITCHENAID KSSO42QTX00 "Arrived on site for refrigerator having fresh produce in deli drawer getting soggy and spoiling. Tested temperature in freezer at 0° and deli drawer at 40 and fresh food at 36. Found customer had placed mats on shelves and blocking air flow, causing colder temperatures in RC. Found frost buildup at dispenser. Spoke with customer on how unit operates and air flow. (RF100). Job completed."
Jerry C.
ICE MACHINE KITCHENAID KUID308ESS2 "KUID308ESS2 Arrived to instal previously diagnosed and ordered parts. I found the prior adjustment of the air divider within the front lower cover caused the unit to have greatly increased ice production. The newer style divide is over twice as thick of foam as the old type and will bend to the right of the left edge of the evaporator by several inches. Testing revealed the left side can be exposed to re-circulated hot air by nearly 2.5 inches, rendering the sealed system incapable of cooling properly, due to elevated system temperatures. The customer will contact us if there are further issues. No leaks observed during service."
Jonathan S.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for dishwasher top spray arm had came off and customer stated that it’s not cleaning good. Inspected spray arm, found nothing broken. Installed spray arm. Per diagnostics mode, no error codes. Spoke with customer on amount of soap use with home water softener. All tested good, no water leaks present."
Jonathan S.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY5 "Arrived on site for refrigerator not making ice. Performed diagnostics mode and found ice maker not sending voltage to inlet valve. Found faulty ice maker. Spoke with service manger on quote last time out, part coast only. Ice maker. Customer approved. Removed failed ice maker and installed new. Tested ice maker cycle. All tested good, no water leaks present."
Jonathan S.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site for refrigerator not making ice and freezing food in fresh food section. Performed diagnostics mode and tested damper control. Tested fresh food thermistor. Inspected RC, found air vent blocked, food push up against back wall and not allowing air to circulate. Gained access to ice maker and found ice level bar had fallen off. Found ice maker arm in off position. Installed level bar and tested ice maker. Spoke with customer on air flow. All tested good, no water leaks present."
Diego G.
REFRIGERATOR WHIRLPOOL KFIS29PBMS03 Arrived on site. Checked for no cooling issues. Found multiple problems. Found thermistor bad in refrigerator compartment creating ice to build up on evaporator. Also found deli control board bad creating things to go out randomly.. Office to reschedule; ordrng 1 CNOTES (CNOTES ) and 1 W10277799 (harns-wire) and 1 W10565995 (cntrl-elec)
Brandon C.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for customer complaint of unit not sealing, I replaced top and bottom hinge of fresh food section, added extra plastic washer on bottom hinge, sealed cabinet at top left corner with adhesive, unit still was not sealing properly, called techline to report issue, they are going to need the pictures I took and replace the unit."
Brandon C.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Arrived on site for customer complaint of ice maker leaking and not dispensing ice, found ice maker mold was leaking and caused the ice container to break. Replaced ice maker and container, unit tested good."
Diego G.
REFRIGERATOR KENMORE 253.4450961 "Arrived on site. Check for condensation issues. Found refrigerator gasket torn allowing moisture to get into refrigerator. Will need gasket to repair unit. Office to reschedule with dishwasher repair. ; ordrng 1 241510203 (gasket,door ff (blk))"
Brandon C.
DRYER SAMSUNG dv45h6300eg/a3 "Arrived on site for customer complaint of dryer making noise, found noise coming from idler pulley, I replaced idler pulley unit tested good. Collected balance on cc"
Arthur B.
RANGE WHIRLPOOL WFC310S0EW0 Arrived onsite for customer complaint of LF element sparking when turning on. Removed back panel and found LF infinite switch burnt and shorted. Removed LF infinite switch and installed new replacement. Reassembled and tested all element. All now work as intended. No other issues found.
Arthur B.
WASHER WHIRLPOOL WTW8500DC0 Arrived onsite for customer complaint of top load washer still getting F6E2 (Communication Error). Confirmed error code. Removed and replaced both console and control. Reassembled and ran test 052. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Brandon C.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for panel replacement, I replaced panel."
Joseph C.
COOKTOP JENN-AIR JGC1536BS00 "Arrived on site for “smelling gas” complaint. Per previous diagnosis, delivered gas regulator. New unit has been delivered and will be installed by appliance provider. Gas is off, at the moment. Was not able to get mod/ser, due to oven blocking view."
Brandon C.
MICROWAVE GE PEB2060SM2SS "Arrived on site for customer complaint of microwave coming on when door is open, found faulty door switch, I replaced door switch, unit tested good."
Luis M.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for no cool. Found freezer not defrosting,ran diagnostics bimetal read open, bypassed bimetal,ran forced defrost control not running through a forced defrost and keeping compressor running diagnosed failed control defrosted evaporator replaced main control and bimetal powered unit on checked air flow good. ; used 1 WPW10165425 (BIMETAL) from stock"
Diego G.
DRYER WHIRLPOOL MED6000XW0 "Arrived on site. Checked for noise issues. Found idler pulley bad.. Replaced repair kit and cycled, all functions tested OK. Collected total balance. Job complete"
Joseph C.
RANGE WHIRLPOOL WFC130M0AB0 I’ve done site for “element will not shut off” complaint. Inspected unit and found right front element to be almost burned through and switch shorted. Removed and replaced switch and element. Tested unit. Unit is performing as designed.
Arthur B.
WASHER WHIRLPOOL RTW4640YQ1 Arrived onsite to remove and replace suspension on top load washer from prior tech’s diagnosis. Removed all 4 suspension rods and installed new replacement. Reassembled. Tub no sit well to cabinet with no irregularities. All water connections were dry at time of service.
Jerry C.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "WRT549SZDM01 Arrived to inspect freezing in rc. The customer did not have any items frozen from the rc, but described several instances. I advised the customer to keep foods away from the air ducts at the top center of the rc. I sealed gapping within the rc door opening and tested. Operational test good, no leaks observed during service."
Jerry C.
REFRIGERATOR MAYTAG PBF2255HEW PBF2255HEW Arrived to instal previously diagnosed and ordered parts. I removed and replaced the fc door slides and tested. The door operated as designed and the issue was resolved. No leaks observed during service.