Local Reviews
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Al R.
DRYER AMANA NED4655EW1 "Arrived to inspect dryer drum turning slow. Confirmed the complaint and removed and replaced the motor, repair kit, blower wheel.Reassembled the unit and unit tested as designed. No lint observed at the time of service"
Thomas L.
REFRIGERATOR GE PFSS6PKXCSS Arrived on site for unit leaking water in the fresh food section. Found that the water was from the restricted evaporator drain tube. Cleared blockage in tube. All water connections are dry.
Thomas L.
DISHWASHER KITCHENAID KDTE304GPS0 Arrived on site to repair leaking dishwasher. Open door liner to find the wrong part was in the box. Will need to re-order and inspect the part when it arrives. Please see pictures of the original part and the replacement part; ordrng 1 PARTRESEARCH and 1 W10908291 (door-inner)
Kevin B.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site and inspected range and found right rear burner cap and head is not set properly. After correcting showed customer this burner is smaller than the others and primarily used for simmering. Flame is already as large as possible and cannot be adjusted higher, job complete"
Joseph C.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for “no ice production” complaint. Through my lack of attention to detail, I did not notice, at last visit, that ice had built up on fresh foods evaporator. Fresh foods fan and thermistor will need to be replaced and repositioned. Ordering new evap fan/thermistor. Return for repairs on 02/14.; ordrng 1 W11033168 (harns-wire) and 1 WPW10389152 (support)"
Steve C.
MICROWAVE MAYTAG MMV4205DS1 Arrived on site for the unit is making a loud noise and not heating. Found the magnetron is defective. Customer is still under the one-year warranty through appliance express. Replace the magnetron and tested the unit. Unit works properly and job complete.
Steve C.
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site for the unit is not heating properly. Customer advise if set to 400 degrees and opens the door the temperature will not rise. Tested the unit and is diagnostic and received no error codes. Found the UI is fading . Replaced the control panel and tested the unit. Unit works properly and job complete.
Steve C.
REFRIGERATOR JENN-AIR JCD2295KEP Arrived on site for the unit is not freezing or cooling. Tested the unit and found the compressor will not turn on. Remove the start device and found inside the star device is broken. Replace the start device and test the unit. Unit works properly and advise the customer to wait 24 hours for the unit to start freezing and cooling. All water connections were dry at the time of service.
Brandon C.
OVEN WHIRLPOOL GMC305PDB07 "Arrived on site for customer complaint of broken glass, I replaced glass, tested good.
Al R.
WASHER MAYTAG MVWX655DW0 Arrived to inspect washer not washing properly. I confirmed the complaint and hand spun the wash plate. The wash plate seemed to be off. I removed it and found 25-30 coins underneath not allowing it to preform as designed. I removed all coins and debris from underneath the wash plate. I reassembled and tested the unit and unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE.
Robert J.
DRYER WHIRLPOOL WED4815EW1 Arrived on job for complaints of breaker tripping. Ran amperage test range from 4.5no heat - 28.5 w/heat. Customer will replace breaker before next visit. Please send RJ back out; schdld next appmnt for 2/18 MON !
Brandon C.
OVEN GE PT7550SF1SS "Arrived on site for customer complaint of unit not heating, i flipped the breaker to reset control, unit tested good. Collected service fee on check"
Tyler B.
REFRIGERATOR GE CFE29TSDCSS "Arrived back on site for fan replacement. Replaced fan and tested good, no leaks on site"
Brandon C.
REFRIGERATOR KITCHENAID KSCS25FKSS01 "Arrived on site to take pictures of old control and compare to new control, they do not match."
Arthur B.
COOKTOP WHIRLPOOL WFE515S0ES0 "Arrived onsite for customer complaint of cooktop scratched and wants replaced. Removed and replaced cooktop. Customer satisfied with new replacement."
Tyler B.
WASHER WHIRLPOOL MVWB835DC4 "Arrived back on site for control replacement. Replaced control and Testd good, no leaks on site"
Lou S.
OVEN KITCHENAID KEBS109BSS00 "arrived on site to inspect oven with no power. After turning the breaker off, I removed the UI console and tested ohms to the fuse and found it open.. I removed and replaced the fuse ad turned the power back on. Tested the unit and checked for fault codes and the unit operated as designed. Job completed."
Tyler B.
DISHWASHER MAYTAG MDB4949SDE3 "Arrived on site for unit canceling cycle. Unit would run for 2 mins than cancel out and power off.. Replaced control and tested good , no leaks on site"
Al R.
DRYER AMANA NED4655AW1 "Arrived to inspect dryer not heating. I checked voltage at the unit and got L1-L2=0 L1-N= 120 L2-N 121The outlet read 240/120/120I checked continuity on the fuse, cutoff, element and all were good. Customer was advised the problem is electrical, not with the unit.JOB COMPLETE"
James C.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site and tested operation. I found the frame is making a creaking sound when opening. I found the sound coming from the chassis of the unit. I also found that the ice maker is not producing ice due to the fill tube being frozen again. I tested for proper voltage and found voltage to be good. Called tech line and spoke to Adrian #7724146462. Unit will need new door to correct fill tube freezing and the frame creaking is due to the unbalanced leveling and the cabinet was wobbling. Lowered front right wheel and stabilized unit and the frame stopped creaking. Instructed customer that the door will take 6-8 weeks to arrive. ; ordrng 1 LW11026425 (FREEZER DOOR - SS)
Luis M.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Arrived on site for water leaking. Found fresh food and freezer drain frozen over,ice on both compartment bottoms causing water to leak. Removed compressor cover found obstruction in drain tube in compressor compartment causing water not to drain into pan. Cleared obstruction in drain tube defrosted both drains"
Kevin B.
OVEN WHIRLPOOL WFG550S0HZ0 "Arrived on site and set oven to preheat and it reached temperature correctly on second ignition it lit but turned off almost immediately. Spoke with tech line and they recommended replacing DSI board. Will also bring back harness, valve, and knobs to ensure repair on the next visit SR7724166126; ordrng 4 W11159630 (KNOBS)s and 1 W11161843 (BAKE HARNESS) and 1 W11162730 (SPARK MODULE) and 1 WPW10602001 (valve-gas)"
Diego G.
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site. Check for noise issues. When starting microwave found noise coming from diode. Replaced diode and cycled, all functions tested OK. Job complete"
Arthur B.
DRYER MAYTAG MEDX655DW1 Arrived onsite for customer complaint of dryer starting. Removed power cover and found wiring miswired. Properly installed wiring. Flipped breaker on. Unit now heats and tumbles as intended. Dryer vent and lint trap was clean of lint at time of service.
James C.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and inspected unit. I found the fresh food evaporator frozen over causing no cool in fresh food section. Customer stated that the freezer is cooling properly. Customer power went off prior to arrival so I am unable to thaw the evaporator. Instructed customer to leave unit off for 24 hours with fresh food doors open to allow ice to thaw from evaporator so that repair can be completed. Unit will need new control, thermistor kit and I will return with new fan support but it may not be needed. Customer does not have ability to turn unit off due to no back up refrigerator storage for frozen goods. I will need 2 hours to repair as I will have to thaw the evaporator at time of repair; ordrng 1 WPW10389152 (support)"
Leonardo C.
DISHWASHER WHIRLPOOL MDB8969SDE0 Arrived on site to test unit for upper rack broken. Found right adjuster broken. Upper rack test good after replacing part. Spoke with Callie and she spoke with Selina and we will consider this a callback only charging for part.
Clif L.
REFRIGERATOR WHIRLPOOL WRS526SIAH00 Arrived on site for refrigerator not cooling. Found Defrost system failure causing a lack of air flow through unit. This is caused by failed defrost bi-metal. Replaced bi-metal and homeowner elected to thaw unit manually. Advised homeowner on defrost operation and had defrost waiver signed. No further repairs are needed at this time and job is complete.
Thomas L.
RANGE KITCHENAID KDRS467VSS04 Entered home per customer request via unlocked front door. Attempted to do repairs for a gas leak. Previous service and propane company have been to the home and drug the unit out partially without raising the feet to allow the unit to be lowered onto rollers to roll out fully. Outlet is in such a place that if you lower The unit it is close enough to the outlet it appears it will damage the outlet if the range is lowered onto its wheels.. Will need either a second person to help lift unit and put slides under the front feet then pull the unit out far enough to clear the outlet then lower the unit on its wheels or the customer will need to do that prior to our return. ; ordrng 1 CNOTES
Steve C.
WASHER WHIRLPOOL WTW8500DC0 Arrived on site for the unit has the error code f5e3. Tested the unit and found the door latch will continuously make a clicking noise and won’t close. Replaced the latch and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Brandon C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for customer complaint of unit not dispensing water and not making ice. I found kinked water line, I removed the kink, unit tested good."
Steve C.
WASHER MAYTAG MHW5500FW1 Arrived on site for the unit is not draining properly. Tested the unit in diagnostics And received error code F9e1. Replace the drain pump per the error code and tested the unit. Unit works properly and all water connections were dry at time of service.
Robert J.
RANGE WHIRLPOOL WFG231LVS0 "Arrived on job for complaints hot door. Pre heated oven to 350 the same temperature customer was having issues with. Door gasket was not leaking, only 2pane glass on door. Outside temp on door was 97 degrees. Customer has concern with knobs. All 4 valve locks functioning properly. No leaks detected at time of service."
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site to test unit for unit sparking. Test unit and found bad high voltage parts. Replaced diode mag and cap test unit and unit heating correctly no sparks job complete. Requesting double labor.
Luis M.
REFRIGERATOR KITCHENAID KSCS23FTSS02 "Arrived on site for not dispensing ice. Tested dispenser no ice,diagnosed seized auger motor. Removed failed motor,installed new auger motor. ran ice dispenser unit working as designed.
Thomas L.
WASHER GE GTW460ASJ6WW Arrived on site for unit not cycling properly. Found open hot water solenoid. Replaced. Found control not putting power to drain pump . Replaced control. All operations are now normal. All water connections are now dry.
Leonardo C.
MICROWAVE WHIRLPOOL WMH53521HZ3 Arrived on site to test unit for fan making loud noise. Pulled unit down and found screw stuck in fan blades. Removed screw test unit and unit test good job complete
Scott M.
DRYER AMANA NGD4655EW2 "Arrived on site ,replaced timer thermostat cycle , and coils . Unit is heating as designed . No lint build up at time of service . Job complete ."
Luis M.
REFRIGERATOR JENN-AIR JS42SEDBDA Arrived on site for loud noise. Found excessive amount of icicles on freezer side walls and back diagnosed water leaking from drain pan. Unit will need new drain pan and installed correctly return date set for Friday 2/15 with LM. Tech will keep part with him.; schdld next appmnt for 2/15 FRI !
Al R.
REFRIGERATOR AMANA SQD26VW Arrived to inspect refrigerator not cooling. Verified complaint and removed and replaced the start device. Reassembled and unit began to cool.Al water lines were dry at the time of service.JOB COMPLETE
Brandon C.
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site for customer complaint of unit not cleaning dishes, found faulty wash motor, broken dispenser, and broken wheel on bottom rack. Ordering sump, dispenser, and wheel. ; ordrng 1 W10861000 (detergent dispenser) and 1 WPW10195417 (wheel)"
Scott M.
ICE MACHINE KITCHENAID KUIX505ESS1 Arrived on site for poor ice production . Found poor water flow . All other features are working . Tried to remove filter but is stuck and can’t fully remove . Was able to back filter out to allow full water flow . Customer decided to let it be and not fix it . If customer changes mind will need filter housing and filter cover .
Steve C.
OVEN WHIRLPOOL WFG515S0EB1 "Arrived on site to replace the bottom oven, bake burner and valve do to strong gas smell during baking. Replaced all parts and tested the unit. Unit works properly and no gas leak present."
Paul R.
DRYER GE GTD42EASJ2WW Arrived on site for the dryer that won’t start. I found the push to start switch not closing. I replaced the switch and tested the unit. The unit is working as designed. Call complete.
Luis M.
REFRIGERATOR JENN-AIR JFC2089WEP11 "4984 gate codeArrived on site for loud noise. Power cycled unit found loud noise from damper control,while unit powered off,damper control constantly running through a cycle and not shutting off diagnosed faulty damper control. Removed faulty damper installed new damper control powered unit on tested damper unit working as designed.
Scott M.
DRYER KENMORE 110.6513241 "Arrived on site for dryer making noise during operation . Ran unit for sometime , couldn’t duplicate noise . Checked rollers , belt , idler pulley , motor and fan . All parts are in excellent condition . Couldn’t find any thing stuck in drum felt as well . Unit showed no signs of any wearing . Couldn’t duplicate sound once I put unit back together . Couldn’t find cause to replace any parts . No lint build up at time of service . Job complete ."
Scott M.
WASHER WHIRLPOOL WTW7800XL0 Arrived on site replaced tub . Ran test cycle and all checked good . No water leaks detected at time of service . Job complete .
Diego G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site. Installed back cover and leveled unit, all functions tested OK. No leaks present. Job complete"
Arthur B.
OVEN AMANA AER6303MFS2 Arrived onsite for customer complaint of freestanding range making noises when preheating. Preheated unit. Could hear noises. Advised unit is in it’s breaking in period and the noises is the metal expanding when preheating. Advised customer that noise will disappear over normal usage. No other issues found.
Paul R.
DRYER MAYTAG MGDB835DC4 Arrived on site for the dryer that’s leaving marks on the clothing from the grill in the rear of the drum. Mr. stated that he tried sanding the grill and using the dryer again but it still left marks on the clothing. I found a rust build up on part of the duct grille. Need to replace the rear duct assembly. Ordering c-notes & W11129538 DUCT-AIR.; ordrng 1 C-NOTES (OFFICE PLEASE CALL THE CUSTOMER AND SCHEDULE THE RETURN VISIT.) and 1 W11129538 (DUCT-AIR)
Brandon C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for customer complaint of unit not washing dishes properly, found low water level due to faulty valve, I replaced valve unit tested good."
Tyler B.
OVEN WHIRLPOOL WOD97EC0HZ00 "Arrived back on site for low fan speed, unit is a dual control unit, will need to return with another control, blower fan, and convection fan and 2hr window ; ordrng 1 CNOTE (OFFICE RS ) and 1 CNOTE (2HR WINDOW ) and 1 W10860984 (motor-fan) and 1 W11261165 (CONTROL)"
Brandon C.
WASHER WHIRLPOOL MVWB855DC3 "Arrived on site for customer complaint of unit leaking, found leak coming from drain pipe in wall, instructed customer to call plumber. Collected service fee on cc"
Robert J.
OVEN JENN-AIR JJW2830DP01 "Arrived on job for complaints of temperature issues. Found sensor to be out of range. Replaced sensor, temperature in range."
Clif L.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to diagnose a washer that will not spin. Found failed lock latch assembly preventing spend cycles. Lock latch will need to be replaced to complete repairs. Return date is set for 2/18/19 at homeowners request.; ordrng 1 W11307244 (LOCK LATCH)
Arthur B.
DRYER WHIRLPOOL WED8000DW4 Arrived onsite for customer complaint of dryer not working on casual settings. Tested unit and found relay would not open when causals selected. Removed and replaced control. Tested unit. Unit now work as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Diego G.
REFRIGERATOR JENN-AIR JUB24FRERS00 "Arrived on site. Replaced cover and both Evap motors. Cycled unit, all functions tested OK. No leaks present. Job complete"
Al R.
DISHWASHER AMANA ADB1400AGW1 Arrived to inspect dishwasher not drying properly. I tested the unit and instructed the customer on proper use of the unit. The unit tested as designed. The customer did admit to pod usage and not purging hot water before use. I instructed her on the 120 degrees a dishwasher needs to preform properly.JOB COMPLETE
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived on site to test unit for damaged panel Replace panel no damaged found on new panel job complete
James C.
VENTHOOD WHIRLPOOL KVWB606DSS1 Arrived on site and installed new touch control. Tested operation and found unit working properly. Job complete
Lou S.
RANGE WHIRLPOOL WFC130M0AB0 "arrived on site to inspect range knob. Upon further inspection, the customer showed me the knob that had come unscrewed and fell off. One screw was missing. I removed the back cover and found the switch hanging by the wiring and at some point had arced. I removed and replaced the switch and re-installed the knob and tested. All of the burners operated as designed.
Leonardo C.
OVEN KITCHENAID KSGG700ESS0 Arrived on site to test unit for F8E0 error. Found bad fan motor. Replaced fan motor test unit and unit heating to 350 job complete.
Tyler B.
COOKTOP WHIRLPOOL KCGS356ESS00 "Arrived on site for unit sparking while in use, replaced spark mod and symptoms still existed, unit will need harness to complete repair. Office to RS ; ordrng 1 CNOTE (OFFICE RS) and 1 W10539913 (harns-wire)"
Thomas L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Removed mullion rail and replaced it due to broken upper mounting clip. All water connections are dry.
Joseph C.
DRYER WHIRLPOOL WGD85HEFW1 "Arrived on site for “door not closing properly and loose knob” complaint. Inspected unit and found broken selector switch. Removed and replaced console. Found inner door has shattered panels, inside. Ordering new internal door components. Return for repairs on 02/20. No leaks detected, at time of service.; ordrng 1 W11172778 (DOOR DRYER)"
Joseph C.
DRYER MAYTAG MEDC215EW1 Arrived on site for “no heat” complaint. Inspected unit and found faulty thermostat(high limit). Removed and replaced thermostat. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Joseph C.
WASHER WHIRLPOOL CAE2745FQ0 "Arrived on site for “unit starts and runs without payment” complaint. Inspected unit and found system with intermittent contact and operation. Ordering new control, coin slide, slide interface, jumpers and harnesses. Will need authorization. Office to set return schedule, due to disposition of ordered parts. No leaks detected, at time of service.; ordrng 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION ) and 3 W10520398 (harns-wire (DISCONTINUED))s and 1 W10539192 (harns-wire) and 1 W10850396 (cntrl-elec) and 1 W11126319 (coin chute) and 1 W11296297 (HARNESS) and 1 WPW10491734 (interface)"
Clif L.
REFRIGERATOR WHIRLPOOL KSSC42FJS00 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found the lower liner cracked on both RC and FC. Cracks are causing air leak and condensation inside unit. Condensation is freezing inside air channels intermittently and causing cooling failure. Liner cannot be repaired and homeowner is going to replace unit due to age and amount of damage.
Robert J.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on job to install supply tube to stop leak. Replaced supply tube no leak detected.
Leonardo C.
COOKTOP JENN-AIR JGCP436WP01 Arrived on site to test unit for center front burner flame way to high. Test unit and found burner cap not sitting correctly making flame not burn evenly causing co detector to go off. Secured cap test unit and flame normal job complete no leaks present at this time.
Lou S.
RANGE WHIRLPOOL WFG540H0ES1 "arrived on site to inspect range grates. I found that both of the grates were badly warped. I removed and replaced the grates. I tested the cooktop burners and all were good. I tested the oven and the temps were good and the convection fans operated as designed. Found a loose screw at the back of the unit, but could not determine where it came from after inspecting the inside of the oven. No gas leaks detected during service, job completed."
Lou S.
MICROWAVE WHIRLPOOL WMH31017HW0 "arrived on site to inspect microwave temps. I tested the unit by placing a measuring cup with 2 cups of water at 70 degrees in the unit and operating for one (1) minute. At the end of time, I tested the water temps and my reading was 110 degrees. I compared my reading to the charge provided in service matters for a 1000w unit and it should be between 110-116 degrees. I verified voltage at the outlet/unit. I contacted Techline and spoke to Kirk and advised him of my findings. Kirk advised that the unit is operating correctly. Kirk provided File #7724167375. I notified the customer via text and explained my findings. Customer not available to sign receipt, job completed."
Steve C.
DISHWASHER KITCHENAID KUDE70FXSS6 Arrive on site for the upper rack will not stay on. Found the tracks on each side are broken. Also the adjuster tab that goes onto the track is also broken. Replaced both tracks and both adjusters and tested unit. Unit works properly and all water connections were drawing at the time of service.
Arthur B.
REFRIGERATOR GE GSH25JGDDBB Arrived onsite for customer complaint of SxS refrigerator making loud noises and leaking water. Found icemaker stuck mid haven’t and blocked with ice causing the loud noises. Removed and replaced icemaker. Reassembled. Icemaker called for water. Also refrigerator no longer making chugging noises. All water connections were dry at time of service.
Brandon C.
COOKTOP KITCHENAID KGCU467VSS02 "Arrived on site for customer complaint of front middle burner not working, found bad valve, I replaced valve unit tested good."
Wesley P.
WASHER WHIRLPOOL WTW4616FW2 Arrived on site and found unit operating as designed. However found some excessive shaking due to warped basket. ; ordrng 1 W10554251 (spin basket)
Robert J.
REFRIGERATOR MAYTAG MFF2558VEM5 Arrived on job to replace harness and endcap. After replacement of parts test air flow. No leaks detected at time of service.
Kevin B.
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site and replaced control panel and blower diagnosed on previous visit, after replacement noise is no longer present. No further repair is required at this time, job complete"
Brandon C.
MICROWAVE GE ZE2160SF Arrived on site for customer complaint of popping noise in microwave. Found cavity was rusted causing sparking to occur. Recommend product replacement.
Kevin B.
MICROWAVE WHIRLPOOL WMH78019HZ0 "Arrived on site and found customer is experiencing sparking in the microwave, found it center rack is still installed and is arcing to the interior walls. Removed rack to correct issue. No further repair is required at this time, job complete"
Robert J.
MICROWAVE KITCHENAID KMBP100EBS01 Arrived on job for complaints of not starting door not closing. Found the switches not closing will need interlock switche ; ordrng 1 W11033422 (interlock)
James C.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site and installed new door and name badge. Warmed gasket to allow for proper leaks. Unit checks food. Job complete
Robert J.
MICROWAVE KITCHENAID KMBP100EBS01 "Arrived on job to install interlock. Installed, “door” code went away but didn’t operate. Called tech line 7724172693 said to order control board to complete.; ordrng 1 W10915648 (cntrl-elec)"
Tyler B.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on sote for igniter replacement, replaced igniter and tested good no gas leaks on site"
Brandon C.
REFRIGERATOR KITCHENAID KBSD618ESS01 "Arrived on site for customer complaint of unit leaking under unit and frost build up inside top of freezer section. Found loose connection on water valve, also found door would not seal due to door being warped. Ordering freezer door. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10769144 (dor-fip us)"
James C.
DRYER WHIRLPOOL CGM2795FQ0 Arrived on site and tested operation. I found no flame from burner. Customer stated the unit worked 2 times then quite heating. I found the internal gas shutoff on the burner assembly in the off position. Turned on and unit is now heating and cycling properly. Job complete
Luis M.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for damaged door,found large scratch on fresh food door,removed damaged door installed new fresh food door checked door seal good installed nameplate"
Lou S.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "arrived on site to inspect refrigerator not cooling. I tested the temps in the RC=39 degrees and FC=24 degrees. I removed the Evap cover to find that there was no frost pattern on the evaporator. Compressor is operating as designed as are all other components. customer denied the repair and advised that they would purchase a new unit. No water leaks observed during service, job completed."
Kevin B.
WASHER MAYTAG WTW4816FW0 "Arrived on site and inspected washer and found power to control board is correct but there is no function from the control. Replaced control board and washer is now operating properly. Ran a diagnostic cycle and confirmed all functions are operating properly. No water leaks from Connections At time of service, job complete"
James C.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and tested operation. I found no pressure in sealed system. Using a uv light I found dye leaking from fresh food evaporator. Inspected compressor area and found no dye as well as no dye from the freezer evaporator. Unit will need new fresh food evaporator and new drier to repair. Repair to be weighed for 3 hours. ; ordrng 1 W11116006 (EVAPORATOR ) and 1 WPW10143759 (dryer-uv)
James C.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and inspected door for damage. I found the right side of the outer door and inner frame damaged once door removed I found the hinges damaged as well. Installed new outer door, hinges and inner frame. Tested for proper fit and installed name badge. Unit tests good. Job complete"
Brandon C.
OVEN JENN-AIR JMC2427DS01 "Arrived on site for customer complaint of UIB not displaying anything, found faulty control panel, after replacing unit tested good."
Tyler B.
DISHWASHER KITCHENAID KUDI01ILWH3 Arrived back on site for wash complaints. Found service bulletin regarding improper heating. Unit falls under SB. Will need tot return with heater kit . No leaks on site ; ordrng 1 8194200 (heat element assy)
Lou S.
REFRIGERATOR KITCHENAID KRSC503ESS00 "arrived on site to refrigerator noise. Upon further inspection, I could hear one of the Evap fans making a loud noise once I walked in to the home. I found that it was the RC section Evap fan and when I opened the door, I found a large mass of ice buildup at the bottom of the Evap cover. I attempted to remove the ice with my steamer, but after filling the steamer with water two times, there was still a large amount of ice to be removed. When I attempted to remove the Evap cover foam, it would not budge. Due to this being a model home, I went to the main office to advise the customer of the situation. I had the customer sign the Waiver of Water Damages due to Defrosting and advised that they would need to put towels around the unit to prevent any water damage to baseboards and that I would be ordering parts and the office would reschedule return service. I am ordering the RC Evap cover foam with fan and the main control. I will return with the presc
Wesley P.
WASHER MAYTAG MVWB835DW0 Arrived onnsite and found gearcase washplate threads stripped. Unit will need new gearcase.
Diego G.
ICE MACHINE JENN-AIR n/a arrived on site. Checked for noise issues. Found hose on pump loose creating noise. Repositioned hose all checked OK. Went through all components and everything is working as designed. No leaks present. Job complete
Joseph C.
MICROWAVE WHIRLPOOL WMH32519FS1 "Arrived on site for “unit smoking and making loud noises with no heat” complaint. Inspected unit and found diode burned and burned through transformer wire to cap. Will need to remove and replaced transformer, magnetron, capacitor and diode. Was sent with all parts, but diode. Ordering new diode. Return for repairs on 02/15.; ordrng 1 W11256462 (DIODE)"
Thomas L.
REFRIGERATOR FRIGIDAIRE LFHT1817LWA Arrived on site for no cool condition. Removed and replaced failed freezer evaporator fan motor. All operations are now normal. All water connections are dry. Unit will now need time to cool down to operating temperatures.
Wesley P.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY5 Arrived onnsite and installed drain tube and cleared all ice. All checks good.
James C.
RANGE WHIRLPOOL WFG515S0ES0 Arrived on site and tested operation. I found the igniter grounded to a sheet pan in lower storage drawer. Removed pan and tested. Oven now heating properly. Tested cooktop for proper operation and found all burners working properly. Job complete.
Lou S.
OVEN WHIRLPOOL WOD51EC0AS05 "arrived on site to install previously diagnosed and ordered part. Per service pointer #W10563362B, I installed the vent deflector due to the warm/hot air being vented is making the warmer drawer handle too hot. I tested the deflector and the air is blowing out into the kitchen area now. Job completed."
Tyler B.
OVEN WHIRLPOOL WFE775H0HV "Arrived on site for no light, replaced light ASSY and tested good, also found door add inside door melted and sticker residue, unable to get rid of, unit will need inner glad to complete repair. Office to RS; ordrng 1 CNOTE (OFFICE RS ) and 1 W11125177 (INNER GLASS)"
Paul R.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Arrived onsite to replace the previous diagnosed parts. I defrosted the coil. I replaced the RC fan and harness. I relocated the thermistor, wrapped it if foil tape, and tie wrapped it to make it secure. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete."
Joseph C.
DRYER WHIRLPOOL WED75HEFW1 Arrived on site for “PF error code” complaint. Inspected unit and found control panel to be unresponsive. Removed and replaced control panel. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Wesley P.
WASHER WHIRLPOOL WTW8500BW0 Arrived onnsite and found hot and col swapped. Corrected issue. No parts.
Wesley P.
WASHER WHIRLPOOL WTW8540BW Has had different service company dispatched already to home. No service.
Clif L.
WASHER WHIRLPOOL WFW95HEDW0 Arrived on site to diagnose a washing machine that is leaking. Tested unit and found Bellows deformed causing water to bypass door seal. Replaced Bellows at 10% discount Off the total cost per DW. Tested unit and found all is now functioning properly. No leaks were found after services were performed. Also advised homeowner on soil and debris along with calcium buildup around door glass that can also allow water to bypass door bellows.
Paul R.
WASHER WHIRLPOOL MFW9600SQ1 Arrived onsite for the washer with the control panel not taking commands. I found the machine full of water when I arrived. I found the control panel working as designed. I found the fill valve not letting enough water into the machine on the cold side causing the machine to faiL. . Ordering VALVE. RS for Thu 2/14.; ordrng 1 WP8182862 (VALVE)
Al R.
WASHER WHIRLPOOL MVWB835DW3 Arrived to inspect washer not filling or agitating. Confirmed the fill issue and verified the unit does agitate. Removed and replaced the the housing. Reassembled the unit and unit tested as designed. JOB COMPLETE
Steve C.
COOKTOP JENN-AIR CVEX4270B Arrived on site for the indicator light will not turn on. Found the left rear burner the light under the knob will not turn on. Found the unit will need a new light box and switch; ordrng 1 CNOTE (LAST CALL) and 1 W11120791 (SWITCH) and 1 Y706061 (box- light)
Kevin B.
MICROWAVE WHIRLPOOL WMH73521CS6 "Arrived on site and replace control board, cleared Error codes, ran microwave 10 times and no new error codes appear. Job complete SR7724171112"
Leonardo C.
DISHWASHER WHIRLPOOL KDFE104DSS0 Arrived on site to test unit for burning smell. Found control board burned out and panel and melted harness. Will need to replaced board harness and panel and sump and motor. Will returned on Tuesday 2/19 per customer request. ; schdld next appmnt for 2/19 TUE !
Scott M.
DISHWASHER JENN-AIR JDB8700AWS3 "Arrived on site for unit leaking . Ran diagnostics and couldn’t duplicate leak .started unit up in normal wash and let run , still no leaks . Did notice a lot of suds . Recommended to not fill rinse aide tank for awhile to make sure it’s not being over filled which could lead to excessive suds and spill over air gap. No water leaks detected at time of service , job complete ."
Arthur B.
MICROWAVE KITCHENAID KMBS104ESS02 Arrived onsite for customer complaint of build in microwave making loud vibrating noises when in use. Confirmed noise uninstalled unit and removed top cover. Found metal plate securing transformer came loose. Tighten plate and properly secured. Reinstalled. Tested unit. No vibration noises occurred when in use. No other issues found.
Diego G.
DISHWASHER WHIRLPOOL WDF330PAHW2 "Arrived on site. Check for leaking issues. Found worn gasket allowing water to come out on the right bottom corner. Replaced gasket and cycle, all functions tested OK. No leaks present. Job complete"
Lou S.
WASHER MAYTAG MVWX655DW1 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the water inlet valve and tested the unit and it did not operate in diagnostics. I turned the unit on normal mode and the unit would not get through sensing. I removed and replaced the lower harness and tested and nothing. I tested voltage at the outlet again and got 124V. I tested the power cord and got 124V. I tested voltage at the control and found 104V. I contacted Techline and spoke to Kevin who advised that it’s receiving low electrical pressure and an electrician would need to check the outlet and provided file number #7724157421. Tested the outlet with a vacuum and then plugged into another outlet and the vacuum had more power in the 2nd outlet. Plugged the washer into a different outlet and it operated as designed. Advised customer to contact an electrician and to contact the office if the unit continues to not operate once the outlet is corrected. No water leak
Brandon C.
WASHER MAYTAG MVWC416FW0 "Arrived on site for customer complaint of noise during wash cycle, found all 4 feet were missing, ordering feet. ; ordrng 4 W11213957 (FEET)s"
Scott M.
WASHER WHIRLPOOL WFW85HEFC1 "Arrived on site for suds error code . Ran diagnostics and unit had eluded switch error and log drain error . Unit shut down before test wash started . . Checked hoses all checked normal ,found drain pump failing . Replaced pump , ran diagnostics test all checked normal . Job complete . Nomwater leaks detected at time of service ."
Kevin B.
DRYER MAYTAG MEDB850YW0 "Arrived on site and inspected dryer and found L2 is missing wiggled plug and outlet and found L2 has returned. Dryer will now heat. Recommended that an electrician be consulted to fix outlet to maintain power to dryer. Collected Service fee, job complete"
Arthur B.
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 Arrived onsite for customer complaint of SxS refrigerator not making ice. Fund icemaker stuck mid harvest. Removed and replaced icemaker. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.
Scott M.
WASHER WHIRLPOOL MHW5500FW1 Arrived on site for error and door locked . Ran diagnostics and got long drain and sensor error codes . Unit is not draining properly . Ordering drain pump . Return 2/19. Talked to SC about entitlement . Nonwater leaks detected at time of service .; ordrng 1 WPW10605427 (pump-water)
Tyler B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for no ice, removed bucket and cover, found ice maker dry, went InTo diag and tested IM and passed but did not fill, removed bottom trim and tried to blow through line frozen, also fund harness punched, unit will need new freezer door to complete repair . No leaks on site office to RS ; ordrng 1 CNOTE (OFFICE RS ) and 1 LW11026428 (LEFT DOOR SS)"
Tyler B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Arrived back on site for no dispensing. Replaced UI and tested good, no leaks on site"
Al R.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived to install previously ordered parts. After removing and replacing both the Control and Dispenser motor, the unit still did not dispense the ice. I called Whirlpool Tech Line and spoke with Mark SR # 7724148171. I was told the Problem is in the UI. I Ohm tested auger motor to show complete contact. UI is getting the signal. Unit Will dispense water, and make Ice, but the UI isn’t communicating to activate the auger motor.Office to order UI. Once authorization is given from Lowe’s. Unit has broken clips on dispenser housing requiring electrical tape to hold UI on to unit; ordrng 1 CNOTE (AUTHORIZATION NEEDED) and 1 W11036562 (UI CONTROL ELECTRIC)"
Brandon C.
RANGE WHIRLPOOL KDRS467VSS04 "Arrived on site to replace spark module, after replacing unit tested good.
Diego G.
RANGE KITCHENAID KESS908SPS02 Arrived on site. When making an attempt to replace left front burner new element was larger than original and connection weren’t matching. Called tech-support and verified part number all checked OK. They are thinking I might have a wrong part in correct box. Re-ordered left front element. Office reschedule; ordrng 1 4453908 (elmnt-surf)
Lou S.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "arrived on site to install previously diagnosed and ordered part. Using my heat gun, I shaped the new gasket and removed ad replaced the right rc door gasket. Tested the door and it is sealing as designed. No water leaks observed during service, job completed."
Kevin B.
DRYER MAYTAG MGDC400VW "Arrived on site Inspected dryer and found door switch is broken, replaced switch and all function has returned to dryer . Airflow through dryer is good, job complete"
Brandon C.
OVEN KITCHENAID KEBS209BSS01 "Arrived on site for customer complaint of over temp error code, found F6E1 in diagnostic mode. Found faulty control board, ordering control. Control is covered under warranty; ordrng 1 WPW10317345 (cntrl-elec)"
Thomas L.
WASHER WHIRLPOOL WFW72HEDW0 arrived on site for unit that has mold in the front Bellows and that is not dispensing properly. Found that the unit in deed needs to have the valves replaced due to mold. Also found it in diagnostics the control board is not powering up the dispenser motor. Also found F8E3 failure code. Unit will need a new front Bellows and a new control board. This unit is stacked in a bathroom and inside custom cabinets. Customer will remove units and then let us know when she has that done to do the repairs. Customer is not sure when that can be done.F8E3
Steve C.
WASHER MAYTAG MVWB835DW2 Arrived on site for the unit will not fill up with water. Tested the unit and received error code LF long fill. Replaced the valve with housing and tested the unit. Unit works properly and all water connections were dry at the time of service.
Clif L.
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site for icemaker making too much ice. Found bin thermistor out of range. Replaced bin thermistor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Diego G.
DRYER GE GTD42EASJWW Arrived on site. Check for long dry time issues. Ran dryer and checked thermostats. Found thermostats working properly. Found restriction in exhaust going outside. Instructed customer that unit is working as designed and that they are having a problem with exhaust. Made aware to customer that that’s not covered under warranty and they refused to pay. Customer is going to get with conns for replacement. No leaks present. Job complete
Scott M.
WASHER MAYTAG LAT9704AAE Arrived on site for washer banging during spin and fowl smell . No smell at time of service . Found cause of banging to be caused from bleach dispenser hose had come off dispenser cup . Hose is hitting cabinet during spin . Reattached hose to cup. Unit is no longer making banging noise during spin . Nonwater leaks detected at time of service . Job complete.
Robert J.
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on job for complaints of noise.ran multiple test with items in microwave and tests without items inside,could not duplicate noise."
Clif L.
DISHWASHER WHIRLPOOL WDT780SAEM1 "Arrived on site to replace dispenser, stop, pump, and adjuster for dishwasher. Installed all parts and tested dishwasher. Found all is functioning properly at this time. There were no leaks found at this time of service."
James C.
MICROWAVE WHIRLPOOL WMH53520CS2 Arrived on site and tested operation. I found the unit is not recognizing the door opened or closed. Tested switches and found contacts to be damaged on all 3. Installed new switches and interlocks to correct issue. Tested operation. Unit now working properly. Job complete
Robert J.
DISHWASHER WHIRLPOOL WDT720PADM3 Arrived on job to replace sump and motor. Found wire to motor damaged will need harness to complete.; ordrng 1 W10834761 (HARNESS )
Thomas L.
DRYER WHIRLPOOL WED95HEDU0 arrived on site for noisy dryer operation. Found that the belt idler pulley has failed and is creating the noise condition. Installed dryer repair kit and vacuumed out the unit. Tested and noise levels are now normal. Dryer venting and house venting are clean.
Lou S.
DRYER WHIRLPOOL WED8000DW4 "arrived on site to inspect dryer noises. Upon further inspection, I found that the blower wheel was broken and warped. I removed ad replaced the blower wheel and tested and unit operated as designed with no noises. No lint observed during service, job completed."
Luis M.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for wheel issues on front roller. Found roller assembly on left side missing pin rivet and clip for pin. Ordering new rivet and hitch. ; ordrng 1 W11251741 (CLIP HITCH) and 2 WPW10475495 (ROLLER)s and 3 Wp2179826 (PIN RIVET)s
Luis M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for no ice. Found ice stuck between icemaker and shutoff arm causing icemaker not to cycle. Removed jammed ice,adjusted water level on icemaker, icemaker ran through a cycle dumped ice and filled with water unit working as designed"
Arthur B.
WASHER MAYTAG MHW4300DW0 "Arrived onsite for customer complaint of front load washer not completing cycles. Ran diagnostics and found error code F8E3 (Water Inlet), and F9E1 (Long Drain). Removed front panel and inspected drain trap. Found items in drain trap. Clear trap and reassembled. Ran test cycle. U it now fills,washes,drain and spins as intended. No other issues found. All water connections were dry at time of service."
Leonardo C.
OVEN KITCHENAID KSGG700ESS0 Arrived on site to to replace board. Replaced board test unit and unit working correctly no error codes. Turned oven on and fan coming on job complete.
Lou S.
WASHER MAYTAG MHW9000YG0 "arrived on site to inspect washer leaking. Upon further inspection, I placed the unit in diagnostics and found error code F9E1. I cleared the code ad when I opened the door to inspect the drainage area of the bellow I found a pair of glasses and ball of lint blocking the drain ports. I ran the unit through diagnostics and it operated as designed with no error codes. Due to the amount of mold building up on the bellow, the door is leaking at the bottom and onto the floor as there is evidence of a leak on the front panel under the door and on the drawer under the door. I quoted the customer $373.59 for service/labor fees and cost of the bellow. Customer agreed to the repair and paid in full. I am ordering the bellow and scheduled return service for 02/15/19. No water leaks observed during service.; ordrng 1 W11173361 (BELLOW)"
Paul R.
WASHER MAYTAG MAT20PRAWW0 Arrived onsite for the washer not completing the cycle and not spinning the clothes out. When I arrived I found the unit unplugged. I plugged the unit in and the drain pump started running with no water in the unit. I pulled the pressure tube off the control and blew thru it to clear the line. I reattached the tube to the control and the pump stopped. I ran the P-03 Quick Overview rest and the unit worked as designed. I advised the customer on detergent amounts because I suspect sudsing causing the control to think the tub has water in it. I found the customer using Kirkland detergent and I explained that this detergent is bad about sudsing. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Wesley P.
OVEN GE PT7800SH6SS Arrived on site and found door glass cracked. Ordering door assembly to repair. All else checks good. Office to review and reschedule. ; ordrng 1 WB56X21260 (door asm & removal t)
Joseph C.
MICROWAVE JENN-AIR JMC2430DS01 "Arrived on site for “F2E0 error code” complaint. Inspected unit and found faulty control panel. Removed and replaced control panel. As I was setting customer preferences, F6E6 error code flashed. Exchanged appliance manager and still receiving error code. Code not found in tech sheet. Ordering new control panel, appliance manager and harnesses. Request second man for call as unit is hardwired to house and mounted too high for oven dolly. Office to set return schedule, due to request for second tech.; ordrng 1 TWOMANCALL (TWO MAN CALL) and 1 W10524303 (harns-wire) and 1 W10815465 (cntrl-elec) and 1 W11229663 (CONTROL PANEL)"
Luis M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived on site for cooling issue. Found unit not defrosting. Ran diagnostics bimetal incased in ice and reading open. Diagnosed failed bimetal,defrosted evaporator replaced bimetal reassembled unit checked air flow good."
Robert J.
RANGE AMANA AGR5330BAS3 Arrived on job for complaints of door gasket. Adjusted gasket to proper position.
Robert J.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on job for complaints of noise. Found icemaker arm in incorrect position getting stuck.Repositioned arm and got unstuck,noise went away."
Lou S.
DRYER WHIRLPOOL MEDC215EW1 "arrived on site to inspect dryer shutting off mid cycle. Upon further inspection, I verified voltage to the outlet, cord, and terminal block. Customer advised that the unit tripped the breaker on a couple of occasions and the timer has been replaced recently. I removed the back cover and inspected the element and found the metal plate inside the element was badly warped and appeared that it could begin to crack. I checked ohms and it was good as were the coils. I removed and replaced the element and tested the unit and it operated as designed. No lint observed during service, job completed."
Wesley P.
DISHWASHER WHIRLPOOL WDT920SADM3 Arrived on site and found unit had over sudsing and f7e1 condition. Reset and tested. Found heater function restored. Advised extensively on use and care and instructed on vinegar wash. Customer selected second year call back warranty.
Lou S.
RANGE WHIRLPOOL WFG505M0BS3 arrived on site to inspect range cooktop burners. I tested all five burners and all came on as designed except for the front right burner. It was intermittent as it would take a little longer to ignite. I replaced the cap and tested and it continued to do the same. I replaced the burner head and the burner began to operate as designed. I found that the oven light had gotten grease on it and burnt out. I am ordering an oven light and having shipped directly to the customer. No gas leaks detected during service.; ordrng 1 W10888179D2C (bulb-light)
Al R.
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived to install previously ordered part. Removed and replaced the ice bin assembly and unit tested as designed. JOB COMPLETE
Lou S.
DRYER WHIRLPOOL WED8000DW3 "arrived on site to inspect dryer not heating. Upon further inspection, the customer advised that another repair company had replaced the element recently and advised her that it would need the cutoffs. I turned the unit on and the element did not illuminate. I tested the fuse, thermistor, cutoffs and element. I found that the thermal cutoff had shorted or arced and the element was showing to be open. I replaced the cutoff and element and tested and still no heat. I tested the high limit thermostat and it showed to be open. I am ordering the high limit thermostat and main harness, due to the cutoff arcing. Office to schedule return service. No lint observed during service.; ordrng 1 W10777438 (harns-wire) and 1 WP8557403 (thrmst-fix)"
Leonardo C.
OVEN WHIRLPOOL WFG550S0HZ0 "Arrived on site to test unit for oven not igniting. Test unit and found igniter trying to ignite but not hitting the bake burner. Replaced ignitor test unit and unit test good, heated oven to 200 and oven turning on and off job complete"
Luis M.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site for rust on both doors. Found excessive amount of rust on doors,used cleaner to remove rust. Cleaner removed most of rust found spots on both doors where rust could not be removed. Called partner team of replacement of doors,talked to Tiffany from partner team. Per Tiffany customer needs to provide proof of purchase and in Purchase date to have doors replaced under 1 year manufacture warranty. Gave customer email service@applianceexpresstx.com to email receipt to proceed with door replacement"
Al R.
DRYER MAYTAG MEDB835DW4 "Arrived to inspect dryer with L2 error code. Hooked the unit up, ran diagnostics, confirmed and cleared the error code. Unit now operates as designed.JOB COMPLETE."
Steve C.
RANGE WHIRLPOOL WFG550S0HZ0 Arrived on site for the units right front burner will intermittently not ignite. Tested the unit and found the right front burner is not working properly. Replace the burner head and the cap kit. Tested the unit and the unit is working properly. No gas leak present.
Arthur B.
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for customer complaint of top load washer leaking oil from bottom. Found seals on gearcase leaking causing oil to leak out and grind. Removed and replaced gearcase,actuator,capacitor, cam kit and belt. Reassembled. Calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Arthur B.
REFRIGERATOR WHIRLPOOL WRS325FDAB05 "Arrived onsite for customer complaint of SxS refrigerator not cooling. When arrived found no refrigerant in system. Found dye on welds on compressor. Removed compressor. Installed process stub and compressor using braising methods. Vacuumed unit down to -25psi. Charged unit with 5.25oz of R134a refrigerant. Powered up unit. Found good frost pattern in evaporator. Advised customer to wait 24hrs. If no cool,will need to call Techline to document possible leak in the cabinet. All water connections were dry at time of service."
Diego G.
WASHER MAYTAG MVWB835DW0 "Arrived on site. Check for latch issues. Found error code for bad latch. Replace latch assembly and cycled, all functions tested OK. No leaks present. Job complete"
Luis M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for no ice. ICEMAKER not running though a cycle reinstalled icemaker powered unit on icemaker ran through a cycle and filled with water unit working as designed.
Luis M.
REFRIGERATOR KITCHENAID KBFN502ESS02 "Arrived on site for door issue and door bins. Found gaskets to bins off,attempted to install gasket found gaskets not inserting correctly to bin cutout will need to replace complete bins. Found door slightly opening when closing left side door with mullion heater. Tightened screws at upper hinge will need to remold gasket on return visit. ; ordrng 2 W10798556 (BINS )s"
Wesley P.
DRYER WHIRLPOOL WED8500DW3 Arrived onnsite and found poor airflow causing intermittent moisture squealing. Advised customer on correcting airflow problem. All else checks good.
Wesley P.
RANGE KITCHENAID KSGG700ESS1 Arrived onsite and found unit operating as designed. Corrected alignment as much as possible to customer preference. Bezels are coming off at prior repair. Ordering bezels and per customer sending d2c; ordrng 1 W10814133D2C (bezel-knob)
Tyler B.
DISHWASHER WHIRLPOOL WDF550SAHS0 "Arrived on site for unit not drying.found control. Not sending voltage to heater unit will need control to complete, no leaks on site; ordrng 1 CNOTE (OFFICE RS) and 1 W11230457 (CONTRO)"
Scott M.
DISHWASHER WHIRLPOOL WDF130PAHB0 "Arrived on site for dishwasher not getting any water . Found dishwasher has separate shutoff from sink tap . Turned water on and unit is now filling . Ran diagnostics , all checked normal . Nonwater leaks detected at time of service .job complete"
Joseph C.
RANGE AMANA ACR4503SES0 "Arrived on site for “overheating big burners” complaint. Per my previous diagnosis, removed and replaced LF and RR infinite switches. Tested unit. Unit is performing as designed."
Joseph C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 "Arrived on site for “rusted freezer door and bent handles” complaint. Per my previous diagnosis, removed and replaced freezer door and all handles. Unit is performing as designed. No leaks detected, at time of service."
James C.
OVEN WHIRLPOOL WFG550S0HZ0 Arrived on site and tested operation. I found the average temp is 405 when set to 400. Unit is baking with in parameters of set temp. I did find baking sheet staked up in lower storage that may have been grounding out the igniter. Instructed customer of issue with having too many pans in lower drawer and that they should be only stacked level with the side of the bin to prevent them sliding back and grounding out the igniter. Unit working properly. Job complete
Robert J.
REFRIGERATOR WHIRLPOOL ED5VHGXMQ11 "Arrived on job for complaints of ice maker not working. During harvest mode not calling for water. Replaced ice maker,tested functionality and passed. No leaks detected at time of service."
James C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site and tested operation. Unit was not running upon arrival. I checked temps and found fresh food at 38 degrees and the freezer at 2 degrees. When the unit started all sounds were normal. Customer concern is unit running constantly. I checked that the condenser fan is running and that the condenser is clean and found to be good. Called tech line and spoke to Mike #7724161935. Per tech line the newer refrigerators will run 90% of the day but are runner at a much lower amperage than older units and will use less electricity. Unit working as designed. Job complete
Tyler B.
WASHER GE GTW330ASKWW "Arrived on site for unit screeching . Removed cover and found belt installed incorrect corrected and tested God, no leaks on site"
Thomas L.
REFRIGERATOR WHIRLPOOL WRT519SZDW01 Arrived on site for unit frosting in freezer section. Found unit would not activate the defrost cycle. Replaced. No water is hooked to this unit.
Tyler B.
DRYER WHIRLPOOL WED8500DC1 Arrived on site for noisy unit. Found back roller seized. Replaced with repair kit and tested good.
Al R.
WASHER MAYTAG MVWB725BW0 Arrived to inspect washer UL code. I ran the unit through diagnostic and unit gave same error code. I spun the inner basket and heard a grinding noise from the bearing.
Arthur B.
REFRIGERATOR GE GFD28GELCDS Arrived onsite for customer complaint of french door refrigerator water filter not going in. Found tabs in filter broke. Removed and replaced filter housing. Found filter will not proper secure. Ordering filter and bypass to complete repair. R/S for Friday 2/15. All water connections were dry at time of service.; ordrng 1 RPWFE (refrigeration water) and 1 WR17X23645 (plug bypass rfid asm)
Arthur B.
DRYER MAYTAG MED3100DW0 Arrived onsite for customer complaint of dryer taking too long to heat. Ran test cycle and found no air coming outside vent. Advised customer to have venting cleaned out. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Scott M.
MICROWAVE WHIRLPOOL WMH32519FS1 "Arrived on site for sparking on rack mounts . Found also mag is bad . Ordering mag cap and diode also touch up paint Pewter ,Plat . Call to set return visit . Parts and labor are covered . Paint is not ,quoted paint 10.00 ordering both colors pick which matches closest . Got paint part from tech line .Sr 7724151514; ordrng 1 4396174 (PEWTER TOUCH UP ) and 1 721133 (TOUCH UP PAINT PLATINUM ) and 1 W10850446 (capactr-mg) and 1 W11256462 (DIODE ) and 1 WPW10693025 (magnetron)"
Thomas L.
REFRIGERATOR FRIGIDAIRE FFSS2315TS0 Arrived on site for compressor concerns complaint. Customer informed me that the unit is very noisy. The geek squad has worked on the unit multiple times. Compressor has already been replaced for noise and no cool. Today the evaporator fan motor is very noisy as well as the compressor. Customer is requesting that AIG no longer do more repairs on the unit. All water connections are dry.
Clif L.
WASHER WHIRLPOOL MHW3505FW1 Arrived on site to replace tub for washer. Inspected part prior to doing repair and found tub cracks around drain port. Office will need to re-order tub and set return date.; ordrng 1 CNOTES (2 TECHS& 2 HOURS) and 1 W10901030 (tub-outer)
Clif L.
OVEN WHIRLPOOL WEE510S0FS2 Arrived on site to No say range with a broken trim piece. Found handle mounting trim broken on right side. Replaced trim and tested unit. Found all is functioning properly at this time.
Luis M.
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 "Arrived on site for no cool in fresh food compartment. Found damper closed not allowing air into fresh food. Ran diagnostics damper working correctly,ran thermistor test. Thermistor in fresh food reading open,per tech support checked continuity,found good reading from thermistor to J3 pin 1 connector white/blue trace,no reading from other wire to J3 pin5 white/orange trace broken wire in cabinet unit is unrepairable. Sr# 7724168547"
Steve C.
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for the unit will not turn on. Customer advised the cooktop works but no display. Tested the unit and found the power cord cord prong was bent. Re-adjusted the power cord and tested the unit. Unit works properly and job complete.
Tyler B.
DISHWASHER FRIGIDAIRE FFBD2408NS10C Arrived on site for loud unit. Found pump failing causing screeching noise. Replaced pump and tested good. No leaks on site
Luis M.
ICE MACHINE JENN-AIR JIM158XYCX0 "Arrived on site for cleaner in pan issue. Instructed customer that after cleaning cycle cap needs to be removed to remove excess water. Ran diagnostics found e thermal drain pump shutting off and powering back on,advised customer pump is failing customer will call back into office if pump fully fails gave estimate for pump.
James C.
RANGE WHIRLPOOL WOD77EC0HS00 Arrived on site and tested operation. I found the control panel not responding to inputs properly. Installed new panel and tested operation. Unit working properly and all functions test good. Job complete
Robert J.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on job for complaints of not washing. Found motor 120v no operation. Customer to get with Whirlpool for coverage.
Robert J.
WASHER WHIRLPOOL MHW5500FW1 Arrived on job for complaints of water not draining. Determined wl switch is bad. Replace switch and tested
Tyler B.
REFRIGERATOR WHIRLPOOL WRS970CIDE01 "Arrived back on site for control and motor replacement, replaced motor and tested good, replaced control and tested good, no leaks on site"
Tyler B.
WASHER MAYTAG MVWX655DW1 "Arrived on site for unit not powering on and also complaint of noise. Found control had failed replaced and unit powered on, during agitation unit would grind, found cam damaged replaced cam and actuator to be safe, tested and tested good, no leaks on site"
James C.
DRYER MAYTAG MEDX655DW1 "Arrived on site and customer had a load going in the dryer and all sounded correct. Customer stated that the noise was random and did not happen every load. Inspected all components and found the blower wheel to be secured properly, motor is in proper position and the belt and tensioner pulley are properly aligned. The drum is in proper working and the element is in good condition. I was unable to duplicate complaint and the unit is working as designed. Instructed customer that if the sound returns to please take video so that the sound may be identified. Job complete"
Lou S.
DISHWASHER WHIRLPOOL WDT720PADM2 "arrived on site to inspect dishwasher not draining. I pressed ad held the start button for 3 seconds to engage the drain pump and when engaged, it sounded as if it were not operating. I placed the unit in diagnostics and it showed error code F8E2-drain motor electrical problem. I cleared the code and continued with testing. The unit operated as designed but failed to drain. I manually drained the water out with my vacuum. I removed and replaced the drain pump and tested again. The unit operated as designed. No water leaks observed during service, job completed."
Diego G.
OVEN WHIRLPOOL WOS51EC7AS03 Arrived on site. Replaced console assy and main board. Cycled oven to 350°. All functions tested OK. job complete
Thomas L.
REFRIGERATOR WHIRLPOOL GI5FSAXVY00 Arrived on site for improper cooling conditions. Found that the compressor start device is failing and compressor is not running full time. We can come back Thursday but customer is requesting Friday; ordrng 1 WPW10197428 (start relay)
Leonardo C.
DISHWASHER KITCHENAID KDPE334GPS0 Arrived on site to test unit for kick plate coming off. Found unit missing screw.
Scott M.
MICROWAVE WHIRLPOOL WMH32519FS1 Arrived on site for control not working . Customer states it went out one night and came back on later the next day . Also wrapper is warped on right side .Will bring back controls to change . Need to check if wrapper is covered . Please call to set return .; ordrng 1 W10845689 (WRAPPER )
Brandon C.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Arrived on site for customer complaint of fresh food section not cooling, found defrost issue, ordering defrost components and unit needs to be defrosted. ; ordrng 1 WP12729128 (heater) and 1 WP4387503 (bimetl-def)"
Brandon C.
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site for customer complaint of unit not spinning, found unit has the option to have the spin cycle off, that was the issue, I turned on the spin cycle, unit tested good."