Local Reviews
Powered by Fluid LOCAL
Thomas L.
REFRIGERATOR KITCHENAID KFIV29PCMS01 Arrived on site for no cool condition. Fresh food section was it 38° while freezer section was it 6°. Customer had defrosted unit prior to our arrival multiple times at the suggestion of The Geek Sqaud. After checking the unit in step four of diagnostics I have determined that the refrigerant valve is not operating properly. Will order and replace the valve. The unit also has an aluminum fresh food evaporator which I will also replace on the return trip. This will be a three hour sealed system job.; ordrng 1 3HOURSEALEDSYSTEMJOB and 1 WPW10443217 (valve)
Lou S.
WASHER WHIRLPOOL WTW4816FW2 "arrived on site to inspect washer drum dropping. Upon further inspection, I opened the lid to inspect the drum and found it sitting normal. I placed the unit in diagnostics and tested with no error codes in the beginning. The unit operated and designed. I questioned the customer as to what their complaint was and they advised that the unit was making a loud squeaking noise and was intermittent and the tub dropped down during a wash. I placed the unit in manual test mode and tested the high speed spin and could not duplicate the noise. I placed it in high agitate and again got nothing. I tilted the unit back to inspect the motor and found the motor bolt was loose. While tightening the bolt, I found water leaking from the drain hose. I found that the drain hose at the back of the unit had come loose and was leaking water. I reattached the hose and adjusted the clamp ad it was secured. I tested the unit one more time and it operated as designed and there were
Leonardo C.
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for cavity being damaged. Test unit and found some foil paper stuck to bottom of cavity. Took pictures called techline and advised techline they did a self cleaning mode and unit cracked. Tech support said it was a cosmetic issue not covered under warranty. File#7723625145
Clif L.
DISHWASHER KITCHENAID KDTE104ESS4 Arrived on site to diagnose a dishwasher that will not start. Tested unit and found all parts and components running except pump and motor. Checked power to pump and motor and found even when not running unit is receiving voltage and has all the voltage spike win control tries to activate it. This indicates bad triac on control board which is damaged pump. Both parts will need to be replaced to complete repairs. Also noted left side door spring rubbing on drain line and drain line needs to be rerouted. Return date set for 12/12/18.; ordrng 1 W11084331 (cntrl-elec)
Leonardo C.
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to test unit for no display. Turned breaker off for 3 minutes then turned breaker back on and unit working as designed job complete
Kevin B.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site and replaced dishwasher front panel, dishwasher is now correct. No water leaks from connections at time of service. New homeowner has closed on the house and their contact information is now 512-507-1806 Susie leggett"
Paul R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for the dishwasher for detergent remaining in the dispenser at the end of a cycle. Mr stated the detergent is in the tub. I checked stored error codes and had an F4E3 & F7E1. I found the pump not running in the diagnostics cycle. I found 0 volts to the pump when under a load from the control. Need to replace the control and possibly the pump. Ordering C-NOTES & W11305297 CNTRL-ELEC. Marking the prescreened pump and motor as UORV. ; ordrng 1 CONTEST (PSP ITEM & NO STOCK SHOWING. OFFICE WILL NEED TO SCHEDULE THE RETURN VISIT.) and 1 W11305297 (CNTRL-ELEC)
Kevin B.
REFRIGERATOR MAYTAG MSD2651KGB "Arrived on site and found ice dispenser motor has failed, after replacing motor dispenser will not work properly. Freezer door is currently shutting properly could not duplicate customers experience. There may have been a shelf out of alignment or a food item creating pressure on it. No water leaks from connections at time of service."
Kevin B.
DRYER WHIRLPOOL WED75HEFW0 "Arrived on site and found dryer is rattling during operation. Added sound pad under motor mount, in between fan blade shroud and cabinet bottom, and around exhaust vent hose where it exits bulkhead. Noise has stopped and took video of before and after and sent to DW. No lint in cabinet at time of service, job complete."
Kevin B.
DRYER WHIRLPOOL MEDC215EW1 "Arrived on site and found cut off has failed, after replacing all function has returned to dryer. Recommended to customer that vent to exterior be clean before dryer is used again. No lint found in cabinet at time of service"
Kevin B.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and found Connector to heating element is loose and after correcting dryer temperature ranges from 160° to 270° airflow is good Spoke with tech line and top of the dryer getting warm during operation is normal, 7723628001"
Al R.
DISHWASHER WHIRLPOOL GU1200XTLB1 Arrived to inspect the dishwasher not completing a cycle and cutting off after 3-4 minutes. I confirmed the complaint and and attempted to drain the standing water. I noticed the cancel button wouldn’t drain the unit. I checked the filter and noticed debris inside. I also disconnected the drain hose at the garbage disposal and drained the unit. I got more debris from the connections. I reassembled and tested the unit and it tested as designed. No water leaks observed at the time of service.No parts usedJOB COMPLETE
Al R.
WASHER WHIRLPOOL ETW4400WQ0 "Arrived to install previously ordered water inlet valve. I removed and replaced the valve, tested the unit and unit tested as designed. JOB COMPLETE"
Al R.
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Arrived to inspect freezing food in refrigerator. Confirmed the complaint and removed and replaced the diffuser. Unit now performs as designed. All water lines were dry at the time of service. JOB COMPLETE
Luis M.
REFRIGERATOR WHIRLPOOL ED5HHGXTQ00 "Arrived on site for faulty compressor, found hard start connected to compressor. Prev. Company cut off harness to start device,due to harness being removed unable to connect starter to power after compressor is replaced. Will need to order harness. Email customer she is havin tissues with her phone. ; ordrng 1 NEEDAUTHO and 1 2311733 (HARNESS), states that autho needed"
Robert J.
RANGE MAYTAG MER6600FZ1 Arrived on job for complaints of no power. Found loose connection at terminal block. Corrected wire error and test.
Robert J.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived on job for complaints of no ice. Found freezer evaporator frost. Remove ice and replace evap fan kit.
Robert J.
WASHER MAYTAG MVWC416FW0 Arrived on job for complaints of not locking lid. Ran diagnostics and lid lock normal and no codes. Ran calibration and test load all working properly. No leaks detected
Arthur B.
WASHER WHIRLPOOL WTW4950HW1 Arrived onsite for customer complaint of top load washer lid latch broken and won’t start. Confirmed issue. Removed and replaced lid latch assembly and reassembled. Calibrated unit. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.
Lou S.
WASHER WHIRLPOOL WTW4800XQ2 "arrived on site to inspect washer not operating. Upon further inspection, I found the unit full of clothing and the lid lock light flashing. The clothing was removed and I placed the unit in diagnostics and tested with error codes F8E1. I cleared the code and continued with testing. At the end of testing, there were no error codes; however, there was still water in the bottom of the tub but the drain pump engaged. I placed the unit in manual test mode and turned the drain pump on and it slowly drained the water. Once the water was drained, I tilted the unit back and removed the drain pump to inspect it. I found that a sock and bra wire were stuck in the drain hole and causing the drain pump to pump the water out slowly. I removed the blockage and reinstalled the drain pump and tested the unit and when the unit was supposed to agitate, the unit shut down. I removed the control panel to expose the control ad using my multimeter, I tested the J16 connection at
Arthur B.
WASHER WHIRLPOOL WTW8500DC2 "Arrived onsite for customer complaint of top,load washer not filling. Ran diagnostics and found error code F8E1 (Long Fill). Tested valve manually and found cold water valve will not open to allow water to enter. Found water valve assembly faulty. Removed and replaced valve assembly. Reassembled and ran test 052. Unit completed successfully. Both hot and cold water valves open and close as intended. No other issues found. All water connections were dry at time of service."
Leonardo C.
RANGE KITCHENAID KSEB900ESS2 Arrived on site to test unit for lower drawer oven not working. Customer said when they tie d it on there was a big flash and pop and breaker tripped. Test unit and found grounded wire to therma fuse. Replaced wire test unit and lower oven turning on but not turning back off. Replaced board test unit and unit turning on and off. Also found damaged rails for bottom drawer. Ordering right slide W11123024 and left slide W11131365. Rescheduled for Tuesday 12/18 per customers request will need 2 hours to complete job ; ordrng 1 2HOURSNEEDED (2 HOURS NEEDED ) and 1 W11123024 (SLIDE RIGHT ) and 1 W11131365 (SLIDE LEFT )
Arthur B.
WASHER WHIRLPOOL WFW9500TC01 Arrived onsite. Customer had note on door that services no longer needed.
Joseph C.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for “no ice production” complaint. Per my previous diagnosis, removed and replaced adapter and control. Checked harvest and fill. Unit is performing as designed. No leaks detected, at time of service."
Al R.
REFRIGERATOR AMANA ASD2620HRW "Arrived to inspect unit not cooling. Verified the complaint and checked the temperature of the refrigerator and freezer, both were warmer then room temperature. I checked the start device and compressor. Unit will need a sealed system. Ordered WPW10143759 dye drier, W10160407 compressor kit, TJ90SF8404 access valve. CNOTE FOR AUTHORIZATION AND CNOTE FOR SS TECH.Office to contact customer to schedule.NEEDS MORE WORK.; ordrng 1 CNOTE (NEEDS AUTHORIZATION ) and 1 CNOTE (SS TECH) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10160407 (COMPRESSOR KIT) and 1 WPW10143759 (DYE DRYER)"
Joseph C.
WASHER MAYTAG MVWB765FC2 "Arrived on site for “basket turns, but will not wash” complaint. Inspected unit and found basket will turn, but will not agitate. Control burned out solenoid on inlet valve. Removed and replaced control and inlet valve. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Joseph C.
RANGE WHIRLPOOL WFE525S0HS1 "On site for “outer door skin coming loose, at top of door” complaint. Inspected unit and found door skin coming loose, at top. No way to adhere it to glass. Ordering new outer door. Return for repairs on 12/13.; ordrng 1 W11219379 (DOOR GLASS (FRONT/STAINLESS))"
Joseph C.
WASHER MAYTAG MVWB835DW4 "Arrived on site for “making noises and generating error codes” complaint. Per my previous diagnosis, removed and replaced control and console. Calibrated and tested unit. Unit is performing as designed. No leaks detected, at time of service."
Jerry C.
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 WSF26C2EXY02 Arrived to instal parts. I removed the faulty door closer assembly and installed the replacement. I tested the door and it opened and closed as designed. No leaks observed during service.
Kevin B.
DISHWASHER KITCHENAID KUDS01IJWH0 "Arrived on site and found wash motor is not running, washer will fill with water washer motor wheel hub but is not spraying water and is hot to the touch. Will bring drain pump if needed. No water leaks from connections at time of service. ordrng 1 W10782773 (pump&motor) and 1 WP661658 (pump-drain)"
Arthur B.
RANGE WHIRLPOOL WFC150M0EB1 "Arrived onsite for customer complaint of inner oven glass shattered when in use. Confirmed issue. Removed,cleaned all shattered glass and installed new replacement. Reassembled. No other issues found."
Jonathan S.
WASHER WHIRLPOOL LSQ9110PW4 "Arrived on site for washer not spinning as it use to. Customer stated that dryer has long run times because of washer not spinning all the water out. Removed cabinet and jumped lid switch and ran through fill, agitation , spin and drain cycle. Inspected gear case and coupler. Cleaned tub ring and assembled unit. Tested spin. Spoke with customer on having dryer vent cleaned. All tested good, no water leaks present."
Kevin B.
WASHER WHIRLPOOL WTW8900BC0 "Arrived on site and attempted to disassembled washer to replace tub, basket will not separate from tub it is seized. Entire center assembly will need to be rebuilt in order to correct washer. Stator plates, shield, cover, heater, basket, hub, washplate Will be needed to complete repair. Will also need two technicians and two hours; ordrng 1 W10549509 (basket) and 1 W10820039 (hub) and 2 WP8557836 (plate)s and 1 WPW10137698 (shield) and 1 WPW10222008 (filter) and 1 WPW10297450 (cover) and 1 WPW10325894 (heater) and 1 WPW10380698 (washplate)"
Jonathan S.
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site for microwave light not working. Performed diagnostics and tested light. Found no response. Gained access to light to test voltage and found bad connection to socket. Adjusted connection to socket and tested. All tested good.
Leonardo C.
OVEN WHIRLPOOL WOS51EC7AS01 Arrived on site to test unit not getting to temp. Test unit at 350 and average temp at 363. Turned unit up to 400 and average temp at 413 unit getting to temp could not duplicate problem at this time unit working as designed.
Chase S.
WASHER WHIRLPOOL WTW5500XW2 WTW5500XW2 Arrived on site. Replaced noisy and leaking hot water valve. Refit the supply hose and tested thoroughly through manual diagnostics. Fill volume sound is normal after pair and no leaks were seen from hot water valve or anywhere else on washing machine. Job complete collected for valve
Leonardo C.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for no power. Test unit and found outlet getting 120v. Checked wires at junction and found burned out black wire with wire nut. Replaced wire nut test unit and unit test good no leaks present at this time unit working correctly.
Paul R.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived onsite for the refrigerator with the icemaker not operating. Ms stated the bail arm had come out of the head and she thought the arm was broken. I explained that it wasn’t broken and put the arm back in the head. I flipped it down to turn the unit on and held the door switch. The unit immediately went into a harvest and worked as designed.
Arthur B.
OVEN MAYTAG MER6755AAS "Arrived onsite to install new upper bake element and racks to range from prior visit’s diagnosis. Removed and replaced upper bake elements. Reassembled and tested. Upon tested, found upper element still won’t come on. Found relay in control board with not cycle. Ordering overlay and control board. AHS must approve parts before we can return. OF to R/S.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 W10769079 (cntrl-elec ) and 1 WP74009994 (overlay- h)"
Arthur B.
WASHER WHIRLPOOL WTW5000DW1 "Arrived onsite for customer complaint of top,load washer not spinning. Ran diagnostics and found error F7E1 (Basket Speed Fault), F7E5 (Shifter Fault). Attempted to calibrate unit and found just washplate would spin. Found actuator faulty; ordrng 1 W10913953 (actuator)"
Jonathan S.
MICROWAVE WHIRLPOOL GT4175SPF-2 "Arrived on site for microwave not heating and making abnormal noise. Inspected unit and found metal exposed (see SD-QuickPic). Tested unit and checked amp draw. Found failed high side. Will need to replace magnetron, capacitor, diode and will need to cover metal with microwave touch up paint. Office to schedule appointment when ETA is available, will need to get authorization to complete repair. ; ordrng 1 261869 (paint/ OFF WHITE) and 1 SEENOTE (NEEDS AUTH AND SCH RETURN )"
Jonathan S.
DRYER ADMIRAL AED4475TQ1 "Arrived on site to install previous diagnosed part. Gained access to timer, removed failed timer and installed new. Connected dryer vent and performed temperature test, found correct cycling temperatures. All tested good. Spoke with customer on air flow. Paid in full on 1st trip out. Informed customer on refund."
Jonathan S.
DRYER WHIRLPOOL WED75HEFW0 Arrived on site to install previous diagnosed parts. Disassembled unit and found drum felt partially attached to drum. Added high temperature glue to felt. Removed failed motor and blower wheel and installed new. Added sound pads and installed repair kit. Assembled unit and found space between drum and guide bearings. Inspected unit and found large dent on left hand side (see SD-QuickPic) Will need to replace panel. Schedule return for Thursday the 13th. Customer requested PM for return. ; ordrng 1 SEENOTE (REQ PM ) and 1 WPW10468495 (SIDE PANEL)
Kevin B.
RANGE WHIRLPOOL WFG525S0HB0 Arrived on site and found handle and trim are scratched damaged loose. Will need to replace both in order to correct door. Took pictures; ordrng 1 W11039068 (HANDLE) and 1 WPW10310922 (trim-vent)
Paul R.
DRYER AMANA NED4655EW1 Arrived onsite for the dryer that is heating but not tumbling. I found the belt broken. I installed a dryer repair kit. I tested the dry and it is working as designed. Call complete.
Tyler B.
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived on site for replacement of control and socket. R&R control and socket and tests good
Paul R.
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived onsite for the microwave making a noise when the fan is on. I found an oak leaf stuck in the blower wheel of the cooling fan. I removed the leaf and tested the unit. The unit is working as designed. I charged the customer MW290 LABOR $149.99 + tax. Call complete.
Paul R.
RANGE JENN-AIR JGRP430WP02 Arrived onsite for the range with rust. I found some surface rust in spots on the door and kick panel. I removed the spots using Affresh Stainless Steel Brightener & PB Blaster. I polished the range with ZEP SS polish. I advised the customer to use ZEP SS Polish from now on to prevent this from reoccurring. Call complete.
Paul R.
RANGE KITCHENAID KSDG950ESS1 Arrived onsite for the range that shuts down when using the oven. After talking with mr I found out the cooktop doesn’t work either when the control panel goes dead. I explained to mr that if neither one are working there is an electrical problem with L1. Because of the install I told mr I would call techline to confirm my diagnosis. I spoke with Ed at techline file# 7723606720. Ed agreed with my diagnosis. The circuit breaker was at 62 degrees when I arrived and when I left with the range running it had climbed to 76 degrees and we could smell an electrical burning smell coming from the breaker. Advised mr to call an electrician. Call complete.
Tyler B.
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site for door error. R&R control and door switch and interlocks and tests good,"
Tyler B.
REFRIGERATOR KITCHENAID WRV986FDEM00 Arrived on site for damaged door and filter head replacement. R&R door and filter head teased good no leaks on site
Tyler B.
OVEN WHIRLPOOL RBS305PDB14 "Arrived on site for unit not shutting off, and locking door. Found control failed R&R control and tests good. Control 339.40 ran cc for 367.40"
Paul R.
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for the microwave that the cavity light stays on with the door closed. I found this unit to be one of the new 4 switch style door interlocks. There was no schematic in SM on this unit. I called techline and spoke with Rick file# 7723607937. Rick didn’t have a schematic either and advised changing the main control. Ms walked in before I started and stated it was the hood light that was the issue. Ms stated at first it wouldn’t turn off and then it started blowing bulbs as soon as they were put in. I changed the control and tested all 3 setting for the hood light. The light was working as designed. Call complete.
Paul R.
OVEN WHIRLPOOL IBS550PWS01 Arrived onsite for the oven with a loose handle. I found the right side of the door handle had come loose but the screws were still in it. I added loctite to the screws and tightened them. Call complete.
Tyler B.
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site for office replacement. R&R orfice and tests good no gas leaks on sote
Tyler B.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for no despensing, R&R despencer and control and tests good. No leaks on site"
Diego G.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Arrived on site. Check for condensation issues. Found water building up on freezer gasket. Called tech-support and they are recommending to put silicone behind gasket in channel. Customer is not happy and doesn’t want me to do repair at this time. Customer is going to call customer care for resolution. No leaks present. Job completeFile#7723600152
Robert J.
WASHER WHIRLPOOL GHW9400PT1 Arrived on job for complaints of leaks. Found pump leaks and badly rusted bottom of washer also needs bearing noisy in spin cycle. Customer declined repairs.
Robert J.
RANGE KITCHENAID KSEG950ESS0 "Arrived on job to replace console. Test oven and found the start button numbers 2,5,8 and 0 not working. Replaced console and test all buttons working."
Diego G.
DRYER WHIRLPOOL WED7500GC0 "Arrived on site. Check for no heat issues. Found loose connection at heater. Reconnected connector to heater and cycled, all functions tested OK. No leaks present. Job complete"
Diego G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site. Check for dispenser issues. Found dispenser motor locked up not allowing ice to come out of dispenser. Replaced dispenser motor and cycle, all functions tested OK. No leaks present. Job complete"
Robert J.
DRYER AMANA NED4655EW1 Arrived on job for complaints of not heating. Found cutoff open. Replaced cutoff and test.
Robert J.
WASHER MAYTAG MVWB765FW1 Arrived on job for complaints of noise. Found clutch making scrap noise. Replaced clutch and test spin and agitat. No leaks detected
Robert J.
WASHER AMANA NTW4516FW2 Customer cancel at door.
Diego G.
DRYER WHIRLPOOL WED7500GC0 "Arrived on site. Checked for no heat issues. Found loose connection at heater. Reconnected connector to heater and tested, all functions tested OK. Job complete"
Diego G.
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site. Check for no operation issues. Found motor locked up. Replaced sump and motor and tested, all functions tested OK. No leaks present. Job complete"
Leonardo C.
DISHWASHER KITCHENAID KDTE254ESS0 Arrived on site to test unit for not draining. Test unit and found new disposal and drain plug was still on. Removed drain plug test unit and unit test good unit draining no leaks present.
Leonardo C.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for upper rack falling. Test unit and found stopper had come off. Secured stopper test unit and unit test good job complete no leaks present at this time.
Luis M.
ICE MACHINE WHIRLPOOL KUIS18PNZB0 Called customer with eta. Customer canceling visit unit working correctly.
Luis M.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for fresh food not defrosting. Removed cover found damaged cover,defrosted evaporator per tech support replaced main control,harness assembly,y that includes sensors and fan motor,secured thermistor to correct location on suction line with a zip tie,secured cover with 2 secures under air tower and 2 on front cover. File #7723541396"
Luis M.
REFRIGERATOR WHIRLPOOL WRF555SDHV00 Arrived on site for water dispenser issue. Tested dispenser water works with bypass installed weak flow with filter. Replaced water filter head(reservoir) advised customer to replace water filter tested water dispenser unit working checked water tube no leaks.
Jonathan S.
WASHER WHIRLPOOL MAT20PRAWW0 "Arrived on site for washer not filling with water. Powered unit on and found drain turning on. Gained access to control and cleared analog pressure switch hose. After clearing hose drain pump stop running. Performed diagnostics mode and ran automatic test cycle, all passed. Called tech support and spoke with Rick (SR#7723599601). Ran normal run mode and let unit fill and agitate. (TL260). All tested good, no water leaks present."
Diego G.
REFRIGERATOR JENN-AIR JS42SEDUDW01 arrived on site. Check for dispenser issues. Found dispenser motor door chute not closing all the way allowing hot air to get inside unit. Ordered dispenser motor and door chute. Rescheduled for 12/7/18; ordrng 1 2180353 (door ice) and 1 W10205979 (motor)
James C.
OVEN KITCHENAID KODE300ESS03 Arrived on site and customer had oven running. Found that the vent on bottom was right above a drawer. Removed drawer to inspect for full floor under oven and found there to be a full floor. Instructed customer that the air coming from the bottom of the oven is normal as the blowers are keep the controls and interior of the cabinet from getting too hot. Unit working as designed. Job complete
Jonathan S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to install previous diagnosed part. Gained access to element, removed failed element and installed new. Performed diagnostics mode and tested heater. Found am draw at 6.5 amps and had hot temperatures reading at end of test mode. Inspected all water connection. All tested good, no water leaks present."
Paul R.
REFRIGERATOR WHIRLPOOL KFIS29BBMS00 Arrived onsite for the refrigerator that is leaking and has frost build up. I found no signs of a leak or frost anywhere. The customer stated that the unit is not making any ice or dispensing any water. I found a defective smart valve causing the issue with both ice and water. ordrng 1 C-NOTES (NEEDS AUTHORIZATION ) and 1 WPW10455331 (VALVE)
James C.
MICROWAVE WHIRLPOOL KEMS308SSS05 Arrived on site and tested operation. Found no operation from microwave except for timer would count down. Checked for faults and found F6E0. Removed oven from cabinet and checked all fuses and harnesses. Turned breaker on to test voltage and found the light now coming on in microwave. Tested operation and found the microwave now running and all functions test good. Job complete
James C.
DISHWASHER WHIRLPOOL WDF760SADT1 Arrived on site and tested unit. Found that the sump is making a grinding sound when running. The unit has a failed sump assembly that will need to be replaced. Sump assembly will be covered by manufacturer on this repair. Installed new sump and tested operation. Unit working properly and all water connections dry at time of service. Job complete
James C.
RANGE WHIRLPOOL WFG550S0HZ0 Arrived on site and installed new outer glass checked for proper fit. Unit working properly. Job complete
Clif L.
DRYER WHIRLPOOL WED95HEXW0 Arrived on site to diagnose a dryer that will not start. Found thermal fuse open. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.T-fuse (25.40+tax)Svc/Lbr (179.99+tax)
Clif L.
DRYER GE DVLR223EG6WW Arrived on site to replace timer and timer knob for the dryer. Replaced both parts and tested unit. Found all is functioning properly at this time.
Clif L.
COOKTOP WHIRLPOOL WCG77US0HS00 Arrived on site to install caps for burners on cooktop. Install caps and tested unit. Found all is functioning properly at this time.
Clif L.
MICROWAVE WHIRLPOOL GT4175SPB2 Arrived on site to diagnose a microwave that is not running but timer still counting down. Tested unit and found primary door switch shorted out. Replaced door switch and tested unit. Found all is functioning properly at this time.
Tyler B.
OVEN WHIRLPOOL WOD51EC0AS05 Arrived on sote for control replacement R&R control and tests good. Also found lower trims bent causing door to rub. Needs new trims ; ordrng 1 WPW10327373 (vent-oven) and 1 WPW10327377 (trim)
Clif L.
MICROWAVE KITCHENAID KCMS2055SSS0 Arrived on site to diagnose a microwave with a door that will not open. Tested unit and found actuator latch for the door release broken. Replaced actuator and tested unit. Found all is functioning properly at this time.Actuator (41.80+tax)Svc/Lbr (159.99+tax)
Clif L.
DISHWASHER KITCHENAID KUDS30FXSSA Arrived on site to diagnose a dishwasher that is not operating. Tested unit and found piece of plastic locked up in circulation pump. Plastic was preventing pump from running. Removed all debris from circulation pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.Svc/Lbr (149.99+tax)
Clif L.
ICE MACHINE KITCHENAID KUIC18PNTS2 Arrived on site to diagnose a ice machine that has not producing ice. Tested unit and found circulation pump sorted out and bin thermistor broken. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Scott M.
OVEN KITCHENAID KOSE500ESS02 "Arrived on site for key pad issues . Did a breaker reset , all connections looked good . Ran a preheat and all functions checking normal . Collected 108.24 cc . Job complete"
Robert J.
WASHER AMANA NTW4516FW2 Arrived on job for complaints of lid strike broken. Striker fr lid is broken off and will need to be replaced. ; ordrng 1 W10837741 (lid strike)
Jonathan S.
REFRIGERATOR KITCHENAID KRFF507ESS00 "Arrived on site for refrigerator not making ice. Measured temperature in ice container at 4°. Performed diagnostics mode and checked fault codes, E-0 for no failures. Ran harvest cycle. Ran water fill test and found no water entering ice maker. Gained access to valve and tested valve with line removed and found operating. Tested fill tube heater resistance and found within range. Tested voltage to heater going to heater and at fascia, found with range. Found solenoid on valve not closing all the way and allowing to drip in line and causing to freeze. Will need to replace valve to complete repair. Removed failed valve and installed new. Tested water dispenser and ice maker fill cycle. All tested good, no water leaks present.
Robert J.
WASHER WHIRLPOOL WTW8240YW0 Arrived on job for complaints of leaks found dispenser wet replace dispenser. Test washer and still leaks. Water comes out under tub ring. ; ordrng 1 WPW10362224 (ring-tub)
Jonathan S.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to install previous diagnosed part. Gained access to capacitor, removed failed capacitor and installed new. Leveled unit. Performed diagnostics mode and ran manual spin mode. Performed automatic cycle mode. Performed calibration cycle. All tested good, no water leaks present."
Kevin B.
WASHER WHIRLPOOL MVWC565FW1 "Arrived on site and found gearcase has failed, hub broke while removing basket, and also replaced capacitor. No water leaks from connections at time of service, job complete"
Scott M.
WASHER MAYTAG MLG2000AWW "Arrived on site for washer not going into high spinning . Found wax motor had failed in door latch/ lock assembly . Replaced motor . Tested unit and is now hitting the high rpm in spin cycle . No water leaks detected at time of service . Part 25.88 , labor 179.99. Collected 222.85 CC with tax . Job complete ."
Lou S.
COOKTOP WHIRLPOOL WCG55US6HS00 "arrived on site to inspect cooktop burners not igniting. Upon further inspection, I tested all of the burners and all ignited, but the right front burner. I pressed on the knob for the right rear burner and the Ignitor arched and the when I turned the gas on to the right front burner, it ignited. I raised the unit from its space and removed the top to find that the wiring harness to the right front valve was broken and would not engage when pushed down on the knob/valve. I removed and replaced the harness and tested and the unit operated as designed. I advised the customer of my findings. No gas leaks detected during service, job completed."
Lou S.
DISHWASHER KITCHENAID KUDS30FXSS5 "arrived on site to inspect dishwasher rack issues. Upon further inspection, I found that the upper rack wheels were broken and the adjusters needed to be replaced. I removed and replaced the adjuster kit and tested the unit ad it operated as designed with no error codes ad the rack stayed on the rails. No water leaks observed during service, job completed."
Lou S.
WASHER MAYTAG MVWC465HW2 "arrived on site to inspect washer too loud during spin cycle. Upon further inspection, the customer played a video that she made of the unit while it was in spin cycle and from the video, everything looked and sounded normal. I placed the unit in diagnostics and tested with no error codes at the beginning. At the end of testing, there were no error codes. I placed the unit in manual test mode and tested the high spin and it operated as designed. I took the unit out of diagnostics and tilted the unit back to look underneath at the components and everything looked good. I advised the customer that the unit is good. She advised that she was concerned about the noise because it’s new and she had her last washer for fifteen years and wasn’t sure about the unit. No water leaks observed during, job completed."
Lou S.
WASHER WHIRLPOOL WFW92HEFC0 "arrived on site to inspect washer dispenser not working. Upon further inspection, I placed the unit in diagnostics and checked for error codes and there were none. I continued with testing and the unit operated as designed. During testing, I found a large amount of detergent suds in the unit. I advised the customer of my findings and made recommendations on use and care. At the end of testing, there were no error codes. I ran the unit through diagnostics again to clear some more of the suds. No water leaks observed during service, job completed."
Thomas L.
REFRIGERATOR KITCHENAID KBFN502ESS00 Arrived on site and defrosted freezer evaporator. Replaced open freezer fan motor. Replaced freezer drawer rails as they were binding and freezer door was not closing properly. All water connections were dry. Customer had to leave before repairs were completed.
Al R.
REFRIGERATOR WHIRLPOOL WRF535SMHB00 Arrived to install previously ordered parts. I removed and replaced the freezer door with the previously ordered part. No water leaks observed at the time of service. Job Complete.
Tyler B.
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 Arrived on sote for no cool. Found compressor not running. R&R start dev and tested good. No water supply
Al R.
DRYER MAYTAG MEDC215EW0 "Arrived to inspect dryer not heating. I checked the voltage from the wall, I tested the unit to see if the element ever came on. I removed the rear panel and tested the thermal cutoff, fuse, element and the element showed no continuity. I removed and replaced it with the new one. I tested the unit and unit tested as designed. No lint observed at the time of service. JOB COMPLETE."
Al R.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived to inspect ice maker not making any ice. I ran the unit through diagnostic test mode and discovered the ice maker was not turned on during on from previous service. I ran the unit through test 49, 57,58,59 and unit passed all test. The motor cycled and customer was advised to wait for 24 hours for ice production.No parts used. JOB COMPLETE"
Al R.
DISHWASHER GE GLD4500R00BB "Arrived to inspect dishwasher ( Door not latching, No Water, Not Shutting Off, Unit Not Draining). I confirmed the complaint and attempted to test the unit. Unit would not power on so I removed and replaced the dishwasher escutcheon (WD34x11525)and control kit (WD21X10378). I tested the unit and unit tested as designed. No water leaks observed at the time of service. JOB COMPLETE"
Al R.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived to inspect unit not making any ice. I removed and replaced the ice maker ran the refrigerator in diagnostic mode. I reassembled the unit and tested. All water lines were dry at the time of service. Customer advised to wait 24 hours for healthy ice production.JOB COMPLETE
Chase S.
WASHER WHIRLPOOL WTW4815EW1 WTW4815EW1 Arrived on site. Checked washer for not completing cycle. Ran test mode and found saved errors for no/long fill and stuck key. Removed cold and hot water supply hoses and check valve screens for sediment or any other blockage and none found. Found inlet water is very orange and starts off with good pressure then pressure steadily drops. This happens with both hot and cold but cold water pressure is very low. Ran test cycle and found fill volume starts off good for about 5 seconds and then pressure drops. All other functions of washer check good. Showed customer findings and advised that the water pressure must be increased for the washer to fill properly. No water leaks present at time of service. Job complete
Jerry C.
ICE MACHINE WHIRLPOOL GI15NDXTB1 "GI15NDXTB1 Arrived to inspect no ice. I found the unit was running and all functions except proper cooling were present. The evaporator plate had signs of corrosion and replacement would be necessary. The customer elected to shop around for a replacement and I advised them the quote would be good for 30 days. Due to recent prior service, warranty applied to diagnosis."
Clif L.
REFRIGERATOR KITCHENAID KBSD608EBS01 Arrived on site to contact tech line about refrigerator that is constantly filling icemaker. Contact the tech line and spoke with Sterling. He advised only ice maker and water pressure could cause this issue. It’s icemaker has already been replaced the advice checking water pressure to refrigerator with water pressure meter. Advise water pressure must be between 30 psi and 120 psi. I Deleigh water pressure should be at 60 PSI to prevent problems. Office will need to locate water pressure meter and set return appointment. Also ordering dispenser control board as it is the only control in the unit that has not been replaced that deals with water.File number 7723607840; ordrng 1 METER (WATER PSI METER) and 1 WPW10151236 (cntrl-elec)
Brandon C.
DRYER WHIRLPOOL WED85HEFC1 "Arrived on site for customer complaint of dryer not turning on, found power supply issue with burnt power cord. Instructed customer to to contact electrician. Collected service fee on check."
Arthur B.
OVEN KITCHENAID KODE507ESS03 Arrived onsite for customer complaint of lower oven door shattered. Found parts that was prescreened was for a Whirlpool. Customer has Kitchenaid. Ordering lower oven door and badge. OF to R/S due to EXPART. No other issues found.; ordrng 1 W10774423 (glass-door lower) and 1 W10839793 (nameplate)
Chase S.
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "WRT348FMEB00 Arrived on site to check refrigerator for not defrosting. Found evaporator completely iced up. Tried to force defrost and could not get unit into diagnostics or get refrigerator to even turn off at the control. Replaced control, entered diagnostics and forced defrost. Found harness connector for heater not fully seated, corrected the connection and verified voltage to heater and heater function. After control replacement all functions check good. No water leaks present at time of service."
Chase S.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "WRS325FDAM04 Arrived on site to check refrigerator for no lights in either section. Found led driver in refrigerator compartment failed. Replaced the led driver, switch and led assembly in freezer section. After part replacement all lights in unit are functional. All other functions check good. No water leaks present. Job complete"
Chase S.
COOKTOP WHIRLPOOL CVE3401W "CVE3401W Arrived on site. Checked cooktop for none of the elements working. Found L2 wire it at the terminal block melted and wire broken. Trimmed wiring back and refit connection with a new wire nut. Powered unit back on and the breaker tripped. Rechecked all wiring and inspected all wiring inside the unit. Found infinite switch for left front element shorted. Right side burners work but left does not. Found another wire burnt at 3 pin connector under left side switches. Cut the red wire out and spliced the wires with wire nut. Tested again and braker kept tripping. Called tech line and went through wiring on switch and all findings with electrical issues to this point. L2 was removed from the faulty switch and all 3 other elements work. Was advised switch was shorted. Replaced switch again with wiring to switch verified by tech line. Tested unit and exact same symptoms of braker arcing. Discussed with customer and with both switches installed shorted due
Jerry C.
DRYER WHIRLPOOL WED8540FW1 "WED8540FW1 Arrived to inspect no heat. I found the unit would power up, but not heat. Inspection revealed L1 and L2 connections reversed, but not consequential. The L2, connected to the unit’s L1 connection showed 124.8 VAC. The L2 terminal had 6.5 VAC and when tested L1 to L2, showed 86 VAC. I advised the customer of my findings and that they will need to contact a qualified electrician to corrected the voltage supply issue. I found the terminal block was not correctly installed and mounting hardware loose and I corrected. No lint within newer chassis, no leaks observed during service."
Jerry C.
RANGE KITCHENAID KDRS467VSS01 "KDRS467VSS01 Arrived to inspect ignition issue. I found the RR would not ignite or spark and the center front would intermittently spark. I found the burners required cleaning to correct bad continuity for the ignition system. I cleaned and tested all burners and regular ignition resumed. Operational test good, no gas leaks detected during service. PR190
Lou S.
REFRIGERATOR MAYTAG MZD2766GEW "arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer advised that the rc section was not cooling due to the fc evaporator freezing up. I found that the fc door gasket is badly gapped and cannot be fixed. The gaskets on the rc and fc doors are very hard and both need replacing; however, neither gasket is available anymore. I advised the customer of my findings and notified the office EB and explained the situation. The office will contact AHS regarding this unit. Pictures taken. No water leaks observed during service.; O-emld tckt"
Jerry C.
RANGE WHIRLPOOL WFG550S0HZ0 "WFG550S0HZ0 Arrived to instal parts. I removed and replaced both the control and ignition and tested. The unit would not engage the bake or broil. I inspected the entire electrical system and found no deficiencies, but operation suddenly returned. I am suspicious the gas valve connection may have had a connection issue and resetting connections corrected. Operational test good, no gas leaks detected during service."
Thomas L.
MICROWAVE JENN-AIR M170W "Arrived on site for no heat condition. Tested unit to find heat relay on control board is defective and not closing to allow power to heating system. Unit needs control board which is no,longer available. See pics of rusted out cabinet. Will need high voltage system on return in case needed which is also NLA; ordrng 1 56001007 (CONTROL BOARD) and 1 56001027 (magnetron) and 1 56001029 (capacitor,h.v.) and 1 56001030 (diode,h.v.) and 1 56001033 (transformer,h.v.) and 1 CNOTES/NLAPARTS"
Lou S.
DISHWASHER MAYTAG MDB4949SDZ0 "arrived on site to inspect a dishwasher with no heat. Upon further inspection, I placed the unit in diagnostics and tested with no error codes in the beginning. I continued with testing and the unit operated as designed with no error codes in the end and the heating element was operating also as I poured water on it and it sizzled. While I had the unit door opened, I went to pull the top rack out and found that the left side wheel/mount assembly was loose and needed to be tightened. I pulled the unit from its place and tightened the screws on the mount and tested the upper rack and it is good now. I advised the customer of my findings/repairs. No water leaks observed during service, job completed."
Luis M.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Arrived on site for no ice. Found ice in fill tube removed ice ran icemaker through a cycle weak water flow entering icemaker. Advising maintenance to replace filter if issue continues to have water pressure checked.
Luis M.
REFRIGERATOR WHIRLPOOL WRF736SDAM10 Arrived on site for display issue. Found not all leds illuminate from dispenser ui. Diagnosed faulty ui. Installed control kit tested ui unit working as designed.
Luis M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for no water. Tested dispenser no water,removed connection before entering reservoir good,water flow diagnosed frozen water reservoir. Unit will need to be defrosted 24 hrs"
Luis M.
REFRIGERATOR WHIRLPOOL WRT318FZDM00 "Tenant # 504-301-7889 Jacob. Arrived on site for no cool. Powered unit on compressor powered on. Removed evaporator cover no frost on evaporator,checked weld joints found oil on manufacture weld joints diagnosed unit will need compressor,evaporator and a filter drier. Unable to reach owner parts covered customer responsible for labor. Labor"
Lou S.
RANGE WHIRLPOOL WFG320M0BS0 "arrived on site to inspect range having a delayed ignition. Upon further inspection, the customer advised that the unit was turned on and the oven didn’t light for a long time, then when it did light, there was a loud boom. I placed the unit in diagnostics and checked for error codes and there were none. I took it out of diagnostics and turned the unit on Bake at 350 degrees and removed the bottom cover to expose the Ignitor and burner. The Ignitor came on and flowed for almost 3 minutes but the burner never ignited. I turned the unit off and unplugged it and removed the back bottom cover to expose the Ignitor wires and the safety valve. Using my multimeter, I verified ohms to the safety valve and Ignitor. Both were good; however, the Ignitor appears to be weak due to the burner not igniting and one could smell gas. I removed and replaced the Ignitor and tested the unit and within seconds, the burner ignited. I advised the customer of my finding and repair.
Wesley P.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site and completed repair per AR diagnosis. Charged balance of 294.56 after tax. All checks good.
James C.
DISHWASHER WHIRLPOOL WDF540PADB0 "Arrived on site and tested operation found the light for heavy and clean are out. Found when removing console that one of the screws are stripped due to the plastic has broken. Also found that vent is leaking and will need to be replaced. Installed control and the lights are all working. I will need to return with new console, vent and vent gasket to complete repair; ordrng 1 W10839949 (console) and 1 WP8269259 (gasket) and 1 WPW10329609 (vent)"
Joseph C.
MICROWAVE WHIRLPOOL WMH31017AS1 Arrived on site for “
James C.
OVEN WHIRLPOOL RBS305PDB10 Arrived on site and tested door. Customer stated that they were cooking on thanksgiving and the door all of a sudden would not close completely. Opened door and found it to be hanging down when opened completely. Removed door and inspected hinges and found to be in good shape. Found cause to be in the hinge receivers. Quoted customer $49.64 plus tax per receiver and $199.99 plus tax labor(WO250). ordrng 1 WP4455722 (hinge-recv lft) and 1 WP4455723 (hinge-recv rt)
Thomas L.
DRYER MAYTAG MEDB835DW4 "Arrived on site to replace cracked blower wheel. The blower wheel had so much Loctite on it from the factory that I could not remove it off. Will order motor, housing, and bracket.; ordrng 1 W10578053 (base) and 1 W11126010 (motor-drve) and 1 W11246350 (HOUSING)"
Jerry C.
WASHER MAYTAG MVWB835DC3 "MVWB835DC3 Arrived to inspect noise. I found the unit would squeak during agitation, denoting an issue with the inner driveshaft seal. I removed and replaced the gear case assembly and calibrated the machine. I tested within manual and automatic service test modes and the unit operated as designed without generating any codes. No leaks observed during service."
Thomas L.
DRYER GE GTD33EASKWW Arrived on site for no operation. Unit would run for approx 15 seconds then shut off. The reason is because the front door felt was loose and all twisted up and torn causing drum to bind up. Will order new seal.; ordrng 1 WE09X20441 (felt trap duct)
Jerry C.
WASHER WHIRLPOOL MHW8200FC0 "MHW8200FC0 Arrived to inspect codes. I found F9E1, F8E3 and F3E1 stored. I removed water from the unit and found debris blocking the drain pump screen and removed it. I ran the unit in test mode to remove excess detergent. Operational test good, no leaks observed during service. FL250
Leonardo C.
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site to test unit for fan not blowing strong. Test unit and unit seemed weak. Replaced fan test unit and unit test good. Job complete
Clif L.
WASHER MAYTAG MAT20PRAWW0 "Arrived on site to replace Cam, gear case, and felt for washer. Replaced all three parts and tested unit. All tested good at this time. Recalibrated unit through controls and check for leaks. No leaks were found at time of service. Was unable to get unit set up for completely free wash, need to contact CS to check how to set machine up.; ordrng 1 CNOTES (NEED TO TALK TO CS)"
Leonardo C.
DISHWASHER WHIRLPOOL GU940SCGB3 Arrived on site to test unit for unit leaking. Test unit and found no leaks coming from dishwasher. Found leak coming from water booster heater under the sink. Showed customer the leaks and advised customer to call a Plummer to fix the leak. Job complete
Leonardo C.
OVEN KITCHENAID KEBS179BSS00 Arrived on site to test unit for no power. Test unit and found thermal fuse opened. Replaced thermal fuse test unit by heating to 350 and unit test good job complete. Also found oven and cooktop sharing power. I turned the breaker off to oven and the cooktop lost power too. Advised customer to get and electrician to get power to cooktop. Each unit needs to have its own dedicated circuit.
Thomas L.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site for no ice condition.found temps were good and water was good. Power to icemaker but the icemaker was failed. Replaced icemaker. New icemaker cycled properly. All water connections were dry.
Thomas L.
WASHER MAYTAG MVWC555DW0 "Arrived on site for Noisey unit and no fill condition, investigated and found Lid lock not operating. Replaced lid lock and tested unit, all operations are normal, all water connections are dry."
James C.
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Arrived on site to install new compressor. Found fresh food section still cooling partially and the evaporator completely iced up. Found freezer not cooling at all. Removed ice build up from fresh food evaporator and ran test 4 in diagnostics. Found the 3 way valve not cycling properly causing refrigerant to constantly flow into the fresh food evaporator. I also found the fresh food drain pan severely warped and the evaporator cover is damaged as well. Repair will require compressor, 3 way valve, dye drier, process stub, drain pan, and evaporator cover to complete. I will also return with the fresh food evaporator in case it is needed. Repair will require 3 hours; ordrng 1 W10836964 (pan-drip) and 1 WPW10443217 (valve) and 1 WPW10501260 (cover-evap)"
Luis M.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for no ice. Found power harness disconnected from valve. Installed harness to valve ran icemaker through a cycle water filled icemaker unit working as designed.
Chase S.
RANGE WHIRLPOOL WFC310S0EB1 WFC310S0EB1 Arrived on site to check range for cooktop elements not working. Found all four element receptacles melted. Will need to replace cooktop harness and all elements to repair. Will bring switches back on return in case they are needed. Informed customer that I’d boil over causes failure repairs would not be covered under warranty.; ordrng 1 WPW10259865 (elmnt-surf) and 1 WPW10259868 (elmnt-surf) and 1 WPW10279107 (harns-wire)
Scott M.
RANGE KITCHENAID KSGG700EBS1 Arrived on site for left rear burner not lighting . Found burner cap slightly warped . Replaced cap and unit is lighting consistently . No gas leaks detected at time of service .job complete .
Brandon C.
DRYER WHIRLPOOL WED8540FW2 "Arrived on site for customer complaint of dryer making a noise intermittently, I could not get dryer to make the noise at time of service. Ordering possible parts that could be the issue. ; ordrng 4 W10314171 (drum support roller)s and 1 W10381481 (drum) and 1 W10547287 (idler pulley) and 1 W10673493 (bulkhead)"
Scott M.
DISHWASHER KITCHENAD n/a "Arrived on site for dishwasher not draining . Found something lodged in drain motor and in drain hose . Shop vac drain line . Ran test wash , filled tub up a couple different times . Every time it drained . Nonwater leaks detected and motor still functioning at time of service .
Joseph C.
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived on site for “microwave turns on with door closed in #164” complaint. Inspected unit and found faulty door switches and interlocks. Removed and replaced door switches and interlocks. Unit is performing as designed.
Chase S.
WASHER MAYTAG MVWC565FW0 "Arrived on site. Checked washer for not completing a cycle. Found F8E1 error for no or low fill. Removed hot and cold hoses and checked pressure, both check good and only a small amount of debris in hot valve. Ran test cycle and found hot water fill volume very low. All other functions of washer check good. Will need to replace valve to repair washer. No water leaks present at time of service. ; ordrng 1 W11038689 (valve)"
Brandon C.
DISHWASHER KITCHENAID KUDD03STSS2 "Arrived on site for customer complaint of dishwasher leaking, found broken nut causing unit to leak from the door. I replaced the nut, unit tested good."
Jonathan S.
OVEN KITCHENAID KODE500ESS02 Arrived on site for double oven having fault code of F2-E1. Performed diagnostics mode and verified fault code. Gained access to control and inspected J1 connector. Tested key pad and found faulty UI. Removed failed UI and installed new. Tested upper and lower oven. All tested good.
Jonathan S.
FREEZER WHIRLPOOL EVL209NBTQ00 "Arrived on site for standup freezer leak water. Per diagnostics and found water leaking from defrost drain. Gained access to defrost drain and found drain pan deformed, due to ice buildup (see SD-QuickPic). Removed ice buildup and cleared defrost drain. Corrected drain pan (see SD-QuickPic) and tested defrost cycle. (RF130)
Kevin B.
DRYER MAYTAG MEDC215EW1 "Arrived on site and replaced drum seal diagnosed on previous visit, after replacement dryer will now start normally and drum is no longer stopping during cycle. No lint found in cabinet at time of service, job complete"
Kevin B.
COOKTOP JENN-AIR JED3430GS01 "Arrived on site and found a cooktop surface is damaged, after replacing cook top all burners are operating properly, no further repair is required at this time, job complete"
Kevin B.
WASHER WHIRLPOOL WTW8900BC0 "Arrived on site and found detergent dispenser cup is leaking, also replaced tub ring , no water leaks from connections at time of service, job complete."
Joseph C.
DISHWASHER KITCHENAID KUDC03FVSS3 "Arrived on site for “no cleaning dishes” complaint. Per my previous diagnosis, removed and replaced upper, middle and lower spraybars. Removed and replaced pump/motor, as well. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Joseph C.
REFRIGERATOR GE GSS25WSTISS "Arrived on site for “not dispensing water or making ice” complaint. Per my previous diagnosis, removed and replaced icemaker, tube kit and reservoir. Icemaker is producing ice, but dispenser is blocked with ice. Recommended customer thaw freezer, with door open, for 12 hours, to thaw ice blockage in door water line. No leaks detected, at time of service."
Joseph C.
DRYER AMANA NED4655EW1 Arrived on site for “noisy operation” complaint. Customer had already received another unit from Aaron’s and does not need our services.
Lou S.
WASHER WHIRLPOOL WTW8500DC2 "arrived on site to inspect washer leaving detergent residue on clothes. Upon further inspection, the customer explained that she is getting white residue on the clothing after washing and she provided me with a shirt as an example. The customer advised that she is using a full cup of detergent for each wash and she has changed detergents to experiment and she got the same results. The customer advised that they do have a water softener in their home. I advised the customer that they are using too much detergent as the unit doesn’t use as much water as an older unit would. I placed the unit in diagnostics and tested with no error codes in the beginning. At the end of testing, the unit operated as designed with no error codes at the end. Per service pointer #W11042572, I am ordering kit #W11111464 and scheduled return service for 12/13/18. The kit is a control. Also, I recommended some use and care tips for the customer to try before I returned to see if it w
Joseph C.
DRYER MAYTAG MEDC215EW1 Arrived on site for “noisy operation and no heat” complaint. Inspected unit and found screw in felt of bulkhead. Removed screw. Found hair on rear roller wheels. Removed hair and installed repair kit (p/n 4392065)for Tello 206481 call. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Brandon C.
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site to replace freezer baskets, front of baskets, and bin, I replaced all tested good."
Brandon C.
DISHWASHER KITCHENAID KUDE70FVSS3 "Arrived on site for complaint of dishwasher leaking, found leak coming from sump assembly, I replaced sump assembly, unit tested good.
Brandon C.
WASHER MAYTAG MVWC565FW1 "Arrived on site for customer complaint of low water level. I tested hot and cold water valve in diagnostic mode, tested good. I calibrated control in diagnostic mode, and instructed customer on water level expectations. Unit tested good."
Leonardo C.
DISHWASHER WHIRLPOOL WDT710PAYM3 Arrived on site to test unit for screen melted and lower spray arm melted. Will need new screen wpw10463906 and new lower spray arm wpw10491331. Customer will like for us just to drop off at front door if possible. Rescheduled for ; ordrng 1 WPW10463906 (SCREEN) and 1 WPW10491331 (LOWER SPRAY ARM )
Brandon C.
DRYER WHIRLPOOL WED8300SW2 "Arrived on site for customer complaint of dryer making a loud noise, found noise coming from belt and idler, I replaced dryer repair kit, unit tested good. Repair kit
Scott M.
WASHER WHIRLPOOL WFW70HEBW0 "Arrived on site for washer filling with water when not in use . Found solenoid on far right was leaking . Replaced inlet valve 98.54, labor 169.99. Collected 290.68 cc . Ran diagnostics cycle all checked normal . No water leaks detected at time of service . Job complete."
Leonardo C.
OVEN WHIRLPOOL WOD51EC7AS05 Arrived on site to test unit for unit not getting to temp. Test unit and found customer using thermostat inside oven but had it in the front by glass. Advised customer not to use thermostat and showed her on the owner manual where it says not to use thermostat. Test units at 400 and units getting to 408 on average temp.
Brandon C.
DRYER MAYTAG MEDC465HW0 "Arrived on site for customer complaint of long dry times, I showed customer the dryer vent test and explained there is still an air flow issue, dryer tested good."
Leonardo C.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for no power. Test outlet and found outlet getting 120 volts. Checked junction at unit and found burned wire nut. Replaced wire nut test unit and unit test good no leaks present at this time job complete
Scott M.
DRYER WHIRLPOOL LGB6400LW0 Arrived on site for dryer stopping mid cycle . Found gears in timer were not allowing unit to advance and would shut down . Replaced timer . Unit is now functioning as designed . No lint build up at time of service . Job complete .
Arthur B.
DRYER MAYTAG MEDC400VW0 Arrived onsite for customer complaint of dryer not starting. Removed back panel and found open fuse. Removed and replaced fuse. Reassembled and tested. Dryer tumbles as heats as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Arthur B.
OVEN MAYTAG MER6770AAB Arrived onsite to install new upper oven broiler. Removed and replaced broiler. Reassembled and tested. Unit now works as intended. No other issues found.
Joseph C.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site for “no cool” complaint. Inspected unit and found upper door hinge covers broken and left fresh foods door not set correctly, since install. Removed and replaced lower left door hinge and reset door spring. Will need new door hinge covers. Return for repairs on 12/11. No leaks detected, at time of service.; ordrng 1 W10902031 (HINGE COVER (RIGHT/GREY)) and 1 W11230095 (HINGE COVER (LEFT/GREY))"
Brandon C.
RANGE JENN-AIR JGRP548WP02 Arrived on site for customer complaint of damage to top left corner of rear trim. Ordering trim. ; ordrng 1 W10323251 (trim-top)
Arthur B.
REFRIGERATOR KITCHENAID KBFS25EWMS10 Arrived onsite to install new heater to french door refrigerator from prior tech rediagnosis. Steamed all frost off evaporator. Removed defective defrost heater. Installed new replacement. Tested heater in diagnostics. Heater comes on as intended. No other issues found. All water connections were dry at time of service.
Steve C.
DISHWASHER UNKNOWN JDB1250AWS "Arrived on site to replace the panel due to not working. Was able to turn the unit on and also found the wash motor is making a extremely loud noise. Customer advise she will be getting a new unit."
Kevin B.
REFRIGERATOR WHIRLPOOL ED5LHAXMT10 "Arrived on site and inspected refrigerator and found both sections are room temperature, exposed evaporator and there is no frost pattern, took pictures. Spoke with LM compressor will need to be replaced in order to correct issue, no water leaks from connections at time of service. Sealed system repair; ordrng 1 W10309994 (compressor)"
Kevin B.
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site and found no power showing on microwave, replaced fuse and all switches and power has returned but there is now a relay error and microwave will still not start. Will need to bring back control and also replace magnetron capacitor and diode to ensure microwave is working at the end of the next visit,; ordrng 1 W10850446 (capactr-mg) and 1 W10886077 (diode) and 1 W10892389 (cntrl-elec) and 1 WPW10693025 (magnetron)"
Kevin B.
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site and found washer is stacked, found doorlatch is not operating and after Replacing it is not working properly. cycle will still not start, spoke with tech line and they recommended replacing control, having drain pump, and sensor on hand to ensure repair our next visit. Will need two technicians; ordrng 1 W11208385 (SENSOR ) and 1 WPW10605427 (pump-water)"
Steve C.
REFRIGERATOR WHIRLPOOL WRT541SZDZ00 Arrived on site for the unit door gasket is not sealing. Customer advise the ff door gasket is not sealing properly at the bottom. Found the fresh food gasket has a gap at the left bottom corner. Use a heat gun to expand the gasket and tested the unit. Unit works properly and no water connections to the unit.
Wesley P.
DRYER MAYTAG MEDB835DW4 Arrived on site and found unit with AF error code. Found clog in unit from downy lint. Cleared. Also advised having can’t cleaned. All else checks good. Unit now operating as designed.
Wesley P.
WASHER ROPER RTW4516FW Arrived on site and found unit not draining. Cleared drain and restored function. Also reset control and calibrated. All checks good. No error codes.
Chase S.
REFRIGERATOR WHIRLPOOL WRT348FMEB00 WRT348FMEB00 Arrived on site to check refrigerator for no cool. Found unit had not defrosted causing no cool issue. Forced defrost and found inline fuse on harness open not allowing voltage to heater. Replaced defrost harness. All functions of refrigerator check good after repairs. No water leaks present. Job complete. Used p# W11177653 from job 206503
Wesley P.
WASHER MAYTAG MVWC565FW1 Arrived on site and found cam misfired and grinding. Replaced cam. Now unit is operating as designed.
Wesley P.
RANGE WHIRLPOOL WFE525S0HB0 Arrived on site and diagnosed chirping as expanding frame during changes in temp. All checks good. Advised customer on design. Unit operating properly.
Wesley P.
MICROWAVE WHIRLPOOL WMH32519FS1 Arrived on site and replaced control. Now unit is operating as designed. All checks good.
Arthur B.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived onsite for customer complaint of oven not preheating intermittently. Tested unit @350F,375F,400F,450F. When moved temperature to 450F, oven dropped to 380F and did not come back up. Call WPL Dustin SR#7723601216 and advised to change UI. Ordering UI. R/S for Thursday 12/06.; ordrng 1 W10864141 (panl-cntrl ss)"
Arthur B.
WASHER MAYTAG MVWC300VW1 "Arrived onsite for customer complaint of no complaint led water entering top load washer. Tested unit and found cold water solenoid not opening. Removed and replaced faulty water inlet valve and installed new replacement. Connected water supply hoses. Tested unit. Unit now fills,agitates,drain and spins with no issues. All water connections were dry at time of service."
Steve C.
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived on site for the unit is not working properly. Customer advised when opening the microwave door light will intermittently not turn on. Also when selecting selections on the control panel it has an error code. Tested the unit in diagnostics and received error code F2e1 keypad error. Found the unit will need a new control panel, door switches and interlock. ; ordrng 1 W11093254 (panl-cntrl SS)"
Diego G.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site. Check for no operation issues. Found loose connection at main control. Repositioned and reconnected connector to main board and cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
REFRIGERATOR JENN-AIR JFFCC72EFP02 Arrived on site. Check for filter issues. Found filter stuck not allowed water filter to come out of housing. Adjusted housing and release filter. Installed new filter and flushed air out of the lines. All functions tested OK. No leaks present. Job complete
Brandon C.
WASHER MAYTAG MVWX655DW1 "Arrived on site for customer complaint of broken lid, found strike was broken, ordering lid. ; ordrng 1 W11117421 (lid)"
Diego G.
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site. Check for flame issues. Call tech-support and found orifices to be wrong. Unit is on propane and has natural gas orifices. Customer is going to get with the builder and have installers switch over to LP. No leaks present. Job completeFile#7723612772
Scott M.
RANGE WHIRLPOOL JGS1450FS0 Arrived on site for spark switches stuck in open position . Will need switches . No gas leaks detected at time of service . Please call to set return visit . ; O-emld tckt
Diego G.
MICROWAVE KITCHENAID KCMS2055SSS1 "Arrived on site. Check for door issues. Found door switch sticking allowing unit to kick on when you open up the door. Part. Replaced switch and cycled, all functions tested OK pick. Job complete"
Robert J.
DRYER WHIRLPOOL WED8500DC4 Arrived on job to replace motor and wheel. After replacement test dryer operation normal
Kevin B.
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Arrived on site change found it when damper opens and closes it is loud, replaced damper and noise has stopped, no water leaks from connections at time of service, job complete."
Al R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived to inspect unit ice bin stuck in the FF section. I confirmed the complaint and attempted to free the bin from the unit. I made several unsuccessful attempts. I had the customer sign a defrost waiver and advise them OFFICE will call to reschedule. CS was briefed on the call. Office to order W11284720 panel UIW11185686 ice bin assembly. I will return with all previously ordered parts also. Office to reschedule customer for returning visit.; ordrng 1 W11185686 (ICE BIN ASSEMBLY ) and 1 W11284720 (PANEL UI)
Brandon C.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for customer complaint of fresh food section not cooling properly. Found fresh food evaporator covered in ice, I defrosted evaporator, found thermistor/harness to be faulty. I replaced harness, unit tested good."
Joseph C.
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site for “not filling with water” complaint. Inspected unit and found that wire for float switch had come out of terminal. Refitted wire to terminal and reconnected. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Scott M.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site for display lights strobing .checke voltage , voltage is good . Ordering UI interface .will need autho; ordrng 1 W10789393 (cntrl-elec UI)"
Scott M.
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site , replaced sump and motor .ran diagnostics all checked good . Nonwater leaks detected at time of service . Job complete ."
Scott M.
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site replaced bellow clamp . Ran diagnostics , all checked good . No water leaks detected at time of service"