Service History 64

We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/05/2021
"Arrived on site for metal under the rack in the oven is not flush. Removed bottom panel and found screws installed crooked that burner plate attaches to panel with. Removed both screws and realigned the burner plate with the panel in order for screws to mount properly. Once realigned the bottom cover mounted as designed. Preheated oven to 350 to ensure the bottom plate didnt bow beyond normal flexing when hot. It stayed in place without flexing beyond what is expected. Explained to the DR Horton rep (Brandon Smith) a little flexing is normal when metal bottom cover heats up, but upon arrival it was crooked due to screws not allowing the bottom cover to seat correctly on the 4 small metal hinges. Job completed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fort Hood, TX 76544
Al
Job Details: 11/05/2021
rrived on site to inspect washer leaking. I ran diagnostics and found the standpipe the unit drains into is clogged and when draining the water sounds like a glass filling up and then it overflowed and drained onto the floor. I videotaped the incident and sent it to the customer. Standpipe needs to be cleared for the unit to drain properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78748
Luis
Job Details: 11/05/2021
"Arrived on site for damaged harness at hinge. Removed defective door,installed new door assembly,checked door seal good.
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS05
Near Austin, TX 78738
Leonardo
Job Details: 11/05/2021
"Arrived on site for unit turning on but not starting. Tested the unit display showed cooking,but light was not turning on and Unit was not heating.Found bad fuse on wiring harness. Wiring harness needs to be replaced.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Cedar Park, TX 78613
David S
Job Details: 11/05/2021
Arrived on site for washer not filling with water. I inspected the unit and work area. I found fault code f6e4 float switch open. I inspected the float switch and found it working as designed. I checked voltage to the water valve and found fluctuating voltage. I checked voltage at the junction box and found it steady. I replaced the control and water valve. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78721
Scott
Job Details: 11/05/2021
"Arrived on site , replaced vent ,gasket , bezel . Ran diagnostics with door off . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78739
Luis
Job Details: 11/05/2021
"Arrived on site for a defective icemaker. Installed a new icemaker ran harvest test passed,ran fill test passed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/05/2021
"Arrived on site for customer complaint of doors not being level, RC door swinging open, and dent on door. I found dent is from the door opening and hitting a door knob on the pantry door, I leveled the doors, and the swinging of the door opening is normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cedar Park, TX 78613
David S
Job Details: 11/05/2021
Arrived on site for icemaker not working.I inspected the unit and work area. I found the icemaker harness was de-pinned. I repinned the connection. The ice maker is now working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near New Braunfels, TX 78132
Andrew
Job Details: 11/05/2021
"Arrived on site to test unit for door not closing and noise, tested unit found middle rack left side was down and right side adjuster up preventing middle spray arm from locking into wash tower, and spray arm stuck in rack. Adjusted rack, door now closing and unit now working as designed. Ran unit through diagnostics, no abnormal noise was present, no leaks detected, job complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lockhart, TX 78644
Noah D
Job Details: 11/05/2021
"Arrived on site to inspect unit for not starting and not allowing selection, upon inspection found the units ui shorted causing issue, replaced ui and tested unit. Complete"
We serviced a
GE WASHER
Model GTW330ASK4WW
Near Luling, TX 78648
Noah D
Job Details: 11/05/2021
"Arrived on site to inspect unit for not spinning and noises when being used. Upon inspection found the unit turning and draining normally with no error codes, checked underneath and found the beginning of a oil leak out of the gearcase. Ordering full rebuild of gearcase and motor. Please autho. Office to reschedule ; ordrng 1 WH38X27335 (GEARCASE) and 1 WH01X27538 (BELT) and 1 WH49X25376 (MOTOR) and 1 Autho (Autho)"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near New Braunfels, TX 78130
Andrew
Job Details: 11/05/2021
"Arrived on site to test unit for one corner sticking up more the usual, tested unit found double sided tape did not adhere properly to the frame of cooktop causing separation, replaced cooktop, unit now is flush with countertop, customer was satisfied, did not test functions of unit do to unit not being installed completely, job complete"
We serviced a
WHIRLPOOL FREEZER
Model KBFN502ESS02
Near Briarcliff, TX 78669
Kevin
Job Details: 11/05/2021
"Arrived on site and found 2 lights out at top of fresh food compartment, and 2 lights out in the freezer. Installed 4 new modules and LED control, now all lights are working. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Mustang Ridge, TX 78610
Robert
Job Details: 11/05/2021
Arrived on call to drop off parts after inspection. Parts are the correct burner heads for cooktop..
We serviced a
WHIRLPOOL MICROWAVE
Model JMC2427IL02
Near Austin, TX 78730
Taylor M
Job Details: 11/05/2021
"Arrived on site to diagnose built in microwave that has no power, upon arriving I gained access to the unit and found the unit has power but the console is non operational, the customer informed me that there was a fault code displaying but they kept dismissing it until the unit stopped working one day. Per following the tech sheet the recommendation is replacing the UI. I am ordering the control assembly and returning with the ACU. Office to schedule return service once the part arrives. ; ordrng 1 W11451765 (UI control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS02
Near Austin, TX 78717
Justin
Job Details: 11/05/2021
"Arrived on site to install previously diagnosed parts. Upon arrival the customer walked me through what was going on, and also stated that the UI was not responding well. The units microwave door was not closing properly. The customer found that they had to press on the door or hold it to get it to start. The MW would also intermittently stop mid run. I tested the UI and tried to get the unit into diagnostics mode but could not. I found the buttons on the black part of the panel would not respond at all. Due to this we will need to order and replace the console. I also found the door to be opening at a 90? angle, which indicates bad hinges. I also found the hinge screws to be stripped. Due to the hinges being bad the door does not close properly, and is causing the customers MW door issue. I will be ordering the hinge screws and hinges to return and install as well. Office to reschedule. ; ordrng 2 461967825781 (MW Door Hinge Screw)s and 1 W11297728 (Console) and 2 W10874474 (MW Door Hinge)s"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW1
Near Kyle, TX 78640
Robert
Job Details: 11/05/2021
"Arrived on call for complaint of gas smell. The gas was off upon arrived and no gas smell. Turn gas on and test all connection for leaks none found. Noticed the pipe from wall bent at angle and some minor wall damage, took pictures. Could smell gas but no visible leaks with bubble solution.
We serviced a
MAYTAG WASHER
Model Mvwx700xl2
Near Nolanville, TX 76559
Al
Job Details: 11/05/2021
"Arrived back on site to inspect and install another drain pump. Found debris in the pump. Replaced it and found the units lid lock light was flashing when set on drain and spin. Ordering the lid lock assembly and control to complete the repair. Needs more work.; ordrng 1 W10480132 (CONTROL, MAIN) and 1 W10404050 (LID SAFETY ASSY)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Spicewood, TX 78669
Leonardo
Job Details: 11/05/2021
Arrived on site for unit tripping breaker. Tested unit and found F7E1. Found bad control board and sump and motor is-out. Need to replace control board and sump and motor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Austin, TX 78747
Kevin
Job Details: 11/05/2021
"arrived on site and inspected refrigerator and found doors are off. Reinstalled them and found movers have broken off filter housing door. A new one will be needed to complete repair.; ordrng 1 W10862461 (Housing)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Austin, TX 78747
Jacob
Job Details: 11/05/2021
Arrived onsite for unit having a F2E2 error. Plugged in unit and got F2E2. Called tech line. Let them know of the issue. Said it?s more likely a stuck key on the UI panel. Need to order a new panel. got sr#7732175769. Ordered part. Office to reschedule. ; ordrng 1 W11413567 (PANEL CONTROL )
We serviced a
MAYTAG MICROWAVE
Model CMV1000ADB
Near Hillsboro, TX 76645
Jonathan M
Job Details: 11/05/2021
Arrived on site for a microwave that has no power.. Checked voltage going to the fuse and found voltage going to the fuse going through the fuse. Checked continuity through the fuse and found it open. Unit will need a new fuse for repair.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/05/2021
Arrived on site for dishwasher leaking water. Inspected unit and work area. Removed unit and found water traces from heater mount. Will need to replace heater.Left water off to unit and informed customer not to use until repair is completed. ; ordrng 1 W11537778 (HEATER )
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Austin, TX 78753
Matthew
Job Details: 11/05/2021
"Arrived onsite for microwave burned out. Upon arrival tested unit and found high voltage issues. Unit would not heat. Replaced magnetron, capacitor and diode. Tested unit and unit is functioning properly."
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW01
Near Austin, TX 78729
Justin
Job Details: 11/05/2021
Arrived on site to install previously diagnosed parts. Upon gaining access to the pump I found significant oil leakage from the gear case. I then tried to manually spin the tub and found it severely bound. I informed the customer on my findings and the need to replace the gear case and possible tub components.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Manor, TX 78653
Matthew
Job Details: 11/05/2021
Arrived onsite for dishwasher with too much heat causing counter to warp. Upon inspection found counter top with about a 4?x4? lump. Customer suspected dishwasher of heating and causing warp. Tested unit and found no errors. Uninstalled unit and found no visual indication of heat damage on unit inner tub or exterior. Insulation is installed properly. Ventilation is on front left of unit and ?lump? on rear part of countertop. Lump is not located anywhere near heat source or ventilation. Do not see unit causing issues. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near New Braunfels, TX 78132
Andrew
Job Details: 11/05/2021
"Arrived on site to test unit for no ice production, tested unit found ice maker in off position, found unit having very low water pressure from dispenser, customer stated she never replaced water filter, removed water filter, pressure returned to normal, advised customer to replace filter, left ice maker in off position, explained to customer how to turn on ice maker after filter is replaced, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Cedar Park, TX 78613
David S
Job Details: 11/05/2021
Arrived on site for oven not heating. I inspected the unit and work area. I tested the bake and broil elements and found them in good condition. I tested the thermal fuse and found it good. I replaced the control. I reassembled the unit and tested it. I found it working as designed. Job complete
We serviced a
KITCHENAID RANGE
Model KFGD500EWH04
Near Cedar Park, TX 78613
David S
Job Details: 11/05/2021
Arrived on site for upper oven not heating. I inspected the unit and work area. I tested the ignitor and found it not glowing. I found the ignitor testing open. I tested voltage to the ignitor when calling for heat. I showed good voltage. I installed the new igniter and tested the oven. It is now preheating and working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/05/2021
"Arrived on site for customer complaint of unit not drying, found heating element tested good in diagnostic mode, found no rinse aid being used, I instructed customer to use rinse aid."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near New Braunfels, TX 78130
Andrew
Job Details: 11/05/2021
"Arrived on site to test unit for no ice production, tested unit found ice not completing full cycle, replaced ice maker, tested unit, unit now working as designed,no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS11
Near Round Rock, TX 78681
David S
Job Details: 11/05/2021
"Arrived on site to install interlocks. I inspected the unit and work area. I found the oven shelf not built properly not allowing the oven to be removed. I spoke to the customer about the shelf. It has 2x4s underneath it leaving gaps, the shelf by whirlpool instructions is supposed to be solid.We will remove the unit from the cabinet and then reinstall when the cabinet is fixed. The office will reschedule.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78738
Kevin
Job Details: 11/05/2021
Arrived on site and found Icemaker fill tube frozen. Checked for continuity at the heater connector and found none. Will need to order new door to complete repair. ; ordrng 1 LW10728959 (Door)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Little River-Academy, TX 76554
Tali W
Job Details: 11/05/2021
"On site for washer not powering on. Confirmed complaint. Found no power to wall outlet. Found breaker to outlet tripped. Reset breaker. Unit powered on. In diagnostics, no error codes. Tested. Unit functioning as designed. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Killeen, TX 76549
Tyler
Job Details: 11/05/2021
Arrived on site for refrigerator needing previously diagnosed hv control. Upon arrival installed needed part. Reassembled and tested unit. Found ice dispenser fully functions as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Temple, TX 76502
Tali W
Job Details: 11/05/2021
On site to install previously diagnosed parts. Replaced control and latch. Calibrated and ran diagnostics cycle. Unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Leander, TX 78641
Kayman
Job Details: 11/05/2021
Arrived onsite for wall oven with WiFi connectivity issues. Upon inspection I found no stored error codes. The customer had concerns of the WiFi not automatically re connecting after a power outage. I explained that if the power goes out for a certain amount of time it will not be able to re connect on its own but The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5530AAS3
Near Leander, TX 78641
Kayman
Job Details: 11/05/2021
Arrived onsite for vent hood with filter issue. Upon inspection I found the push buttons for both filters were caved in and I was not able to correct. I am ordering new filters to complete the repair. Office to R/S; ordrng 2 W10169961A (Grease filter DROP OFF)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Marcos, TX 78666
Robert
Job Details: 11/05/2021
Arrived on call to replace previous diagnosed part. Ran diagnostics test first and test 45 passed water valve working properly. Ran test 56 codes and got E5 icemaker thermistor error code. Replaced icemaker and run 57 harvest test pass and 45 test again. No leaks detected at time of service.
We serviced a
KITCHENAID VENTHOOD
Model KXW9736YSS0
Near Leander, TX 78641
Kayman
Job Details: 11/05/2021
Arrived onsite for vent hood making loud noise. Upon inspection I confirmed the complaint. I found the switch housing is broken where the screws secure the housing to the sheet metal causing it to float around in the cavity. I found that on medium and high the blower fan makes a very loud rubbing noise. I will need to order a 2nd technician to assist in replacing the fan assembly. Office to R/S. ; ordrng 1 W10721964 (Housing) and 1 W11387938 (Switch panel) and 1 W10721963 (Contrl house)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Pflugerville, TX 78660
Wesley
Job Details: 11/05/2021
Arrived onsite for unit not heating and repaired by replacing magnetron capacitor and diode. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MBL2258XES4
Near Austin, TX 78758
Taylor M
Job Details: 11/05/2021
"Arrived on site to diagnose refrigerator not cooling in the rc, I gained access to the fc and found that behind the evap cover there is frost build up, I gained access to the harness and found the defrost heater has proper resistance but it is not getting any voltage. I gained access to the control harness and found no voltage from the control to the heater during forced defrost. I replaced the control and reprogrammed it, the unit is now operating properly as designed,
We serviced a
WHIRLPOOL DRYER
Model WDT730PAHZ
Near Leander, TX 78641
Kayman
Job Details: 11/05/2021
Arrived onsite for dishwasher leaking. Upon inspection I found F5E1 stored on the system. I cleared the code and ran diagnostics. All functions passed with no issues. I monitored each function and could not recreate a leak while onsite. I found the customer is on a home water softener and using detergent pods. I explained how the soft water affects the ability to break down the detergents. This can cause over sudsing and lead to leaks from the front. I advised the customer to switch to a liquid detergent and showed them the soft water line in the dispenser. No leaks detected during time of service. Job complete.
We serviced a
IKEA OVEN
Model IBS350DS03
Near Austin, TX 78705
Scott
Job Details: 11/05/2021
"Arrived on site for dead oven . Found thermal fuse had failed . Replaced fuse . Ran preheat ,all checked normal. No other issues found at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Pflugerville, TX 78660
Wesley
Job Details: 11/05/2021
Arrived onsite and was unable to replicate a standing leak from the dispenser. Called Whirlpool techline and spoke with drew. Verified unit has good water pressure from the house. And was advised the clear spout for any plastic fissure or crack. Used drill bit by hand to clear spout. Was advised by drew that 2-3 drips following use is within manufacturing tolerance. Advised customer on findings and status. Unit is operating as designed all checks good. Sr#7732172598
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/05/2021
Arrived on site for IN STORAGE FOR 6 MONTHS AND GOT MOLDY AROUND ICEMAKER. CLEANED OUT BUT WANTS LINES FLUSHED. Removed water line from wall valve and purged 2 gallons of water. Reconnected water line and purged 2 1/2 gallons at water dispenser. Removed ice bin and found healthy cubes already produced inside. Explained to customer they will need to dump any new ice the fridge makes today and dump tomorrow morning.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HB01
Near New Braunfels, TX 78130
Andrew
Job Details: 11/05/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near New Braunfels, TX 78130
Noah D
Job Details: 11/05/2021
"Arrived on site to inspect unit for not dispensing ice and overfilling, upon inspection found the unit overfilling due to the missing bail arm, ordering bail arm after checking box of new icemaker which didnt have the bail arm. Office to reschedule ; ordrng 1 W11130404 (Bail) and 1 W10351019 (Extension)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near San Marcos, TX 78666
Robert
Job Details: 11/05/2021
Arrived on call for complaint of leaks. Ran test cycle and found the leak form motor. Replace sump and motor. After installation test operation no additional leaks detected.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Austin, TX 78728
Justin
Job Details: 11/05/2021
"Arrived on site for a wall oven not making sounds from the console anymore. Upon arrival the customer stated that the unit no longer makes keypad sounds, nor signaling sounds. I put the unit into diagnostics mode and found stored error codes F8E1 for lower cool fan speed and F6E4 for UI to control state status (these were relatively old error codes). I cleared the error codes. I tested the cooling fan in diagnostics mode and found it working as designed. Upon further inspection I found the settings set to maximum sound level. I powered down the unit at the breaker. I then gained access to the back of the console and found everything plugged in and the harness in good condition. I powered the unit back on and it began working as designed. Call complete."
We serviced a
MAYTAG RANGE
Model MGR6600FZ2
Near Woodway, TX 76712
Jonathan M
Job Details: 11/05/2021
Arrived on site for a range that has burnt knobs and the door is not sealing properly. Inspected unit and work area. Confirm the customers complain about the knobs and check the gasket. Found the gasket was flat on the unit causing air to sleep up into the knob area. Advise the customer that she would need to make sure that she keeps your gasket nice and fluffy to ensure that the door actually seals properly. Readjusted the gasket and added new knobs. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Kempner, TX 76539
Al
Job Details: 11/05/2021
Arrived on site and inspected ice clumping in the ice container. Confirmed the complaint and found the ice door isnt closing properly causing the ice to clump up. Ordering W11098702 to complete the repair. Office to schedule return services. Needs more work ; ordrng 1 W11098702 (ICE DOOR)
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fort Hood, TX 76544
Al
Job Details: 11/05/2021
Arrived on site 2/3 on a commercial washer not completing cycles. Discovered both the latch and control were both contributing to the reason the unit would never spin and the lid lock light never came on. Removed and replaced both the latch and control and unit tested as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Killeen, TX 76543
Al
Job Details: 11/05/2021
Arrived on site to inspect side by side refrigerator cooling issues. Found the evaporator with massive frost buildup. Spoke with SW who assisted in diagnostics. I tested the defrost heater and it was working properly. Due to the frost buildup I was advised to order both the UI and main control and return with the thermistor. Needs more work.; ordrng 1 W11449482 (ELEC CONTROL) and 1 W11518204 (UI)
We serviced a
WHIRLPOOL WASHER
Model LSQ8543JQ0
Near Waco, TX 76705
Jonathan M
Job Details: 11/05/2021
Arrived on site for a washing machine that has the back not fully seated onto the cabinet. Inspected unit and work area. The customer advised they were trying to move their washer to clean behind it and something popped and the back became loose. Confirmed the customers complaint and found one of the clips that hold the back cover onto the cabinet had broken. Replaced the clip and receded the cabinet. Tested the unit and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Temple, TX 76504
Tali W
Job Details: 11/05/2021
"On site to install previously diagnosed parts. Replaced motor, blower wheel, belt, heater, and added sound pads. Used touch up paint for small scratch mark on front of unit. Tested. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Woodway, TX 76712
Jonathan M
Job Details: 11/05/2021
Arrived on site for refrigerator that still making do you think sounds after the compressor turned off. Inspected unit and work area. The customer advised the unit still is holding temperature as the unit is sitting at 36?F. The customer advised that she notices the jingle that happens tends to happen after the compressor shuts off. The customer does not have a video of the sound. I called whirlpool Techline and spoke to TJ SR# 7732032267. He advised that he had spoken to the engineers and they need a video of the time prior to any recommendations for repair.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Rogers, TX 76569
Tali W
Job Details: 11/05/2021
"On site for dishwasher console not responding. Found cycle lights on console constantly lit and not turning off. Also, display not lighting up properly. Couldnt read diagnostics. Found something had leaked onto console board causing it to short out. Ordering UI console. Office to reschedule. ; ordrng 1 W11414079 (Console)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Temple, TX 76501
Tali W
Job Details: 11/05/2021
"On site for washer making loud grinding noise. Ran diagnostics cycle. Heard loud grinding noise coming from gearcase. Replaced gearcase, cam, actuator, and belt. Ran diagnostics cycle. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Canyon Lake, TX 78130
Andrew
Job Details: 11/05/2021
"Arrived on site to test unit for no powering. Upon arrival customer stated she was sent a handle and we were there just to replace. She stated no issues with function. Replaced handle, tested unit, unit works good. Advised customer to download app and connect unit to WiFi. Job complete."
We serviced a
WHIRLPOOL OVEN
Model KGSS907SSS03
Near Lakeway, TX 78738
David Z
Job Details: 11/05/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Cedar Park, TX 78613
David S
Job Details: 11/05/2021
Arrived on site for dishwasher not starting. I inspected and work area. I tested voltage to unit and found 120 vac to the junction box. I put the unit into diagnostics and found fault code f5e2 door stuck closed. I put the unit through a diagnostics and found the dispenser door not opening. I ohmed out the dispenser found it with in range.I checked the door switch and found it working as designed. I replaced the control and retested. The unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Austin, TX 78717
Justin
Job Details: 11/05/2021
"Arrived on site for a wall oven throwing a F6E8 error code. Upon arrival I found that the way the unit was installed I could not safely remove it without a second technician
We serviced a
ELECTROLUX WASHER
Model EFLS627UTT0
Near Austin, TX 78732
David Z
Job Details: 11/05/2021
"Arrived on site to follow up on washer that is not allowing door to close. On arrival I found door sounded like it was hitting something. On closer inspection found the strike broken off, with a piece in the latch. Ordering a new strike to resolve, I was able to remove the broken piece from the latch.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Georgetown, TX 78633
Lou
Job Details: 11/05/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker failure, I removed and replaced the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR COOKTOP
Model JGCP436HM00
Near Salado, TX 76571
Tali W
Job Details: 11/05/2021
"Onsite to take gas pressure measurements on cooktop. Manometer sent was incorrect. Called techline under same SR. He told me to try switching to a smaller orifice size to see if that helped the blowing issue. It did help. However, after reassembling unit, I noticed that the other burners started blowing as well. Last trip, I didnt see the other burners having the issue because the blowing is intermittent on the other burners. This indicates the incoming gas pressure to unit is incorrect. Returning with regulator. ; ordrng 1 ManometerforLP (Manometer for LP)"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Leander, TX 78641
Kayman
Job Details: 11/05/2021
Arrived onsite for wall oven stuck in delay mode. Upon inspection I found multiple F6E4 errors stored on the system. I replaced the main control and console and tested the unit in preheat as well as microwave heating function. The unit is working as designed at this time. I left the whirlpool WiFi connect teams phone number for assistance in getting connected to WiFi. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78628
Lou
Job Details: 11/05/2021
"Arrived on site to inspect range damage. Upon further inspection, I found the front right lower corner of the side panel and chassis badly dented inward causing the entire chassis to shift to the left (photos). Also found the lower right corner the warming drawer was badly damaged (photo). I found that the oven door and warming drawer door are not sealing properly due to the damage. I tested the cooktop and it is operating as designed. I contacted techline and spoke to Kurt and advised of my findings.
We serviced a
GE MICROWAVE
Model ZSC1201NSS01
Near Georgetown, TX 78633
Lou
Job Details: 11/05/2021
"Arrived on site to inspect microwave heating/working intermittently. Upon further inspection, I tested the unit and when I pressed start, the unit failed to come on. When I closed the unit door with more force, the unit operated as designed. I removed the unit from the wall and tested the switches and found the secondary switch on the right side burnt/shorted. I removed and replaced the switches and retested and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC36QMS02
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/04/2021
"Arrived on site to test unit for ice not dispensing, tested unit found seized auger motor,replaced motor, tested unit, unit working properly.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near Andice, TX 78628
Lou
Job Details: 11/04/2021
"Arrived on site to inspect washer leaking water and tripping the breaker. Upon further inspection, I placed the unit in diagnostics showing error code F3E2-inlet water temp fault. Cleared the code and manually tested the valve. I found water spraying from the valve. Customer advised the unit was working fine except its leaking water and would get to a certain point and the breaker would trip. After cycling the power, the unit would start back where it left off and finish the cycle. I quoted the customer to replace the valve and removed and replaced the valve and calibrated. The unit failed to calibrate and showed error code F7E9-locked rotor. I pulled the unit out the drain pan and tilted it back and found the gearcase, rotor, stator, clutch, slider with rust.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHV0
Near Austin, TX 78747
Leonardo
Job Details: 11/04/2021
"Arrived onsite for broken adjusters and heating element not heating. Tested unit and found broken adjusters also found the heating element was bad. Replaced the adjusters and the heating element. Tested the unit, and the heating element works good. Not leaks present at this time.Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Seguin, TX 78155
Noah D
Job Details: 11/04/2021
"Arrived on site to inspect unit for a shorted keypad and console. Upon inspection found no issues with electronics or wires.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near New Braunfels, TX 78130
Noah D
Job Details: 11/04/2021
Arrived on site to inspect unit for not making ice due to a cracked tray causing issue. Replaced icemaker and tested the unit with no issue. All functions worked. Complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Marion, TX 78124
Noah D
Job Details: 11/04/2021
"Arrived on site to inspect unit for not filling with water, upon inspection found the unit working normally
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Seguin, TX 78155
Noah D
Job Details: 11/04/2021
"Arrived on site to inspect unit for not filling and making draining sound constantly, upon inspection found the unit working normally after it was cancelled out. Checked drain line and ran the cycle normally. All functions worked with no issue. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Seguin, TX 78155
Noah D
Job Details: 11/04/2021
"Arrived on site to inspect unit for illuminating bulb and causing issues, upon inspection found the unit was shorted in the control panel causing issues with numbers as well Replaced control and tested light, all functions returned. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Seguin, TX 78155
Noah D
Job Details: 11/04/2021
"Arrived on site to inspect unit for not changing out of cycle and causing issues, upon inspection found the unit had a shifter fault causing the problem, replaced actuator and cleared error codes. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS10
Near Austin, TX 78738
Luis
Job Details: 11/04/2021
"Arrived on site for ice bin issues. Found bucket unable to be removed,ran ice dispenser found ice stuck between bin and chute,removed ice build up cleared ice under bin and chute,reinstalled ice bucket tested dispenser,motor rotating correctly.
We serviced a
WHIRLPOOL DISHWASHER
Model DU840SWPQ0
Near Killeen, TX 76542
Al
Job Details: 11/04/2021
Arrived on site and inspected dishwasher leaking from underneath the sink. Examined the the water supply valve from the wall was leaking and causing the water damage the inspector pointed out the the customer. Dishwasher works as designed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/04/2021
Arrived on site to diagnose a microwave that isn't heating. Found door out of alignment and reset it to proper position. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS
Near New Braunfels, TX 78130
Andrew
Job Details: 11/04/2021
"Arrived on site to replace previously diagnosed vent assembly, replaced vent assembly, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Georgetown, TX 78628
Lou
Job Details: 11/04/2021
"Arrived on site to inspect wall oven combo microwave door not opening. Upon further inspection, I found the microwave door functioning properly. I found the oven door locked. Customer advised that they have not used the oven since they moved in and has been locked since. I placed the unit in diagnostics and tested the oven door latch and it operated as designed and the door opened at the end of testing. When I closed the door again, it would not re-open. I got the door open and found the latch not opening fully. . ; ordrng 1 W10883049 (Oven door latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Belton, TX 76513
Tyler
Job Details: 11/04/2021
Arrived on site for refrigerator not making ice and ice bin stuck. Upon arrival confirmed complaint. After further inspection found FC at 4 degrees rc at 38. Found ice bin door seal not set properly causing an air gap into ice bin and causing temp sensing issue. Reset seal. Found ice maker harvesting and filling as designed. Informed customer to give unit 24 hrs to make ice. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78681
Tommy
Job Details: 11/04/2021
"Arrived onsite for previously diagnosed parts. Upon arrival replaced vent and vent motor, proceeded to test unit is now operating as designed. Job Completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Austin, TX 78732
David Z
Job Details: 11/04/2021
"Arrived on site to diagnose refrigerator making a knocking sound on the left side. On arrival ran all fans and damper to recreate noise, and could not verify. I put the unit in test 4 and ran it, and could hear a faint knocking sound coming from the area customer hears noise in. Narrowed noise down to refrigerant moving through the dryer / Yoder loop. Yoder loop is likely foamed slightly closer to the outside wall, so noise can be heard as its cooling and Freon is moving through. No damage or failure found with this, unit is functioning as designed. Customer will get video if noise returns so we can double check video, but noise is not abnormal. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Temple, TX 76502
Tali W
Job Details: 11/04/2021
On site for washer making loud noise when operating. Found clutch and slider noisy during operation. Replaced clutch and slider. Ran diagnostics cycle and high speed spin. Noise no longer present. Unit functioning as designed. Call complete.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS0
Near Smithville, TX 78957
Matthew
Job Details: 11/04/2021
Arrived onsite for range panel not functioning when temperature is 425 degrees (or above). Tested unit and issue is intermittent. Call tech line for assistance. Tech ran through component checks for Cooling fan and check gasket for heat escape. Both checked good. Recommended replacement of panel. Provided SR#7732161057.
We serviced a
WHIRLPOOL RANGE
Model WFG530S0ES0
Near Cedar Park, TX 78613
David S
Job Details: 11/04/2021
"Arrived on site to install previous diagnose parts. I gained access to and replaced the oven temp sensor, DSi board and control board. I reassembled the unit and tested it. I preheated the oven to 350 and found it preheating properly. I watched the unit cycle and it cycled properly. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Austin, TX 78730
Luis
Job Details: 11/04/2021
"Arrived on site for no ice. Removed icemaker ice in mold,reinstalled icemaker,ran diagnostics door and icemaker thermistor passed,ran fan test passed,ran harvest test passed ice dumped,ran fill test passed water filled icemaker and no broken wires to fill tube heater. At time of visit unit passed all diagnostic and unable to find cause of no ice."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near New Braunfels, TX 78132
Robert
Job Details: 11/04/2021
Arrived on call for complaint of dishwasher not operating properly. Ran diagnostics and got no codes. Test operation all functions working properly. Could not duplicate error.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ2
Near New Braunfels, TX 78132
Robert
Job Details: 11/04/2021
Arrived on call for complaint not heating. Checked voltage and found loose connection at terminal block. Secure all connection and test. Range working properly.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Smithville, TX 78957
Matthew
Job Details: 11/04/2021
"Arrived onsite for washer still giving long drain F9E1 error code. Ran auto test and all passed without error. Ran loaded Quick wash and on min 24, wash cycle, the unit stopped advancing timed out then gave the error code again. Manually drained water to a certain point then drain pump kicked in automatically and finished the drain cycle. Called tech line and explained. Tech recommended replacing Lower harness. Provided SR#7732071281. Ordering wire harness, control and drain pump. Office to reschedule ; ordrng 1 W11130936 (LOWER HARNESS ) and 1 W11396717 (DRAIN PUMP ) and 1 W11419171 (CONTROL )"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH1162XVB2
Near Killeen, TX 76542
Al
Job Details: 11/04/2021
Arrived on site and inspected microwave not heating. Confirmed the complaint with the 2 minute water cup test. Customer also advised shes been having issues with the control not responding intermittently. Ordering the ; ordrng 1 W10211457 (CONTROL BOARD)
We serviced a
JENN-AIR COOKTOP
Model JGCP548HL00
Near Florence, TX 76527
Al
Job Details: 11/04/2021
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS0
Near Round Rock, TX 78664
Tommy
Job Details: 11/04/2021
Arrived onsite for range not operating. Upon arrival found unit igniter damaged and control not operating.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Austin, TX 78717
David S
Job Details: 11/04/2021
"Arrived on site for dishwasher door not closing. I inspected the unit and work area. I found the adjusters broken. I am ordering all pieces for the adjusters and the tracks, along with AUTHO. Reschedule for Tuesday 11/09/21; ordrng 1 W10837306 (Left adjuster) and 1 W10838949 (Right adjuster) and 2 WPW10250160 (Clips)s and 4 WPW10195840 (Positioner)s and 4 WPW10195839 (Adjuster tether)s and 2 WPW10460371 (Tracks)s and 2 WPW10250162 (Adjuster cover)s and 1 W11162099 (Left housing) and 1 W11197024 (Right housing) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near Leander, TX 78641
Kayman
Job Details: 11/04/2021
"Arrived onsite for dryer not closing properly. Upon inspection I confirmed the complaint. I could not see any issues or dents. I replaced the hinges but the issue still remained. I am ordering the inner door, receptors and inner panel for the unit. Office to R/S due to part availability. ; ordrng 1 W11122062 (Inner door) and 2 W11116026 (Receptacle)s and 1 W11402947 (Panel front)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near New Braunfels, TX 78132
Andrew
Job Details: 11/04/2021