"Arrived on site and attempted to inspect ice maker not producing ice.Attempted to remove the ice bin and unit was frozen solid into the unit.Advised customer she would have to defrost the unit and had her read and sign the defrost waiver.Ordering parts needed to repair the unit.Office to give customer a 48 hour heads up call, so customer can unplug the unit to defrost.; ordrng 1 W11185686 (ICE CONTAINER (MT05)) and 1 212643 (PERMAGUM STRIPS) and 1 W11415785 (WATER TUBE) and 1 W11346622 (RESERVOIR) and 1 W10913906 (COUPLER) and 1 W11265130 (SLIDE)"

Arrived on site replaced dented console . Job complete .

Arrived on site and inspect range and found inner glass is broken/shattered will need to bring back a new one to correct issue; ordrng 1 W11339500 (Glass) and 1 W10902192 (Door liner)

Arrived onsite for unit making a noise. Plugged unit back in. No noise from drain motor. Put unit in diagnostics. Tested unit. Unit tested good. Did notice suds at the bottom of the spin tub. Let customer know to not use too much soap. Because the soap can cause the control board to go into a drain mode. No issues at this time. Job complete

"Arrived on site for no,ice. Ran diagnostics weak water flow to reservoir with and without filter,unit passed all other diagnostic test,diagnosed a defective valve,installed a new valve ran diagnostics good water flow to reservoir.; used 1 W10897719 (Valve) from stock"

Arrived on site for dishwasher needing previously diagnosed door gasket as well as front leveling feet. Upon arrival I was able to install the necessary parts I then reassembled and tested the unit twice fully to ensure that it was filling agitating and draining as intended. I found no further issues to the unit and inform customer is ready for use. Call complete

Arrived on site to install regulator to resolve very little gas at cooktop. Replaced regulator with new and retested. Burners are now lighting instantly and no longer delaying. No gas leaks found after repair. Call complete.

Arrived onsite for dishwasher not powering on and not operating. Upon inspection I found the unit dead with standing water. I accessed the junction box and verified voltage to the unit. I removed the door panel and verified voltage going up to the control. I inspected the harness for any shorts or burns but found none. I found the main control was not sending voltage to the console. I replaced the main control and console and was able to test the unit through diagnostics . The unit is now working as designed and no leaks were detected during time of service. Job complete.

Arrived on site for microwave not heating. I inspected the unit and work area. I gained access to the magnetron and found it shorted out. I removed the magnetron and found it covered in arc marks I inspected the housing for the mag and found rust and arc marks as well. I spoke to the customer about the unit and how the arc marks and rust are the cause of the magnetron failing.

"Arrived onsite and found unit light function on control shorted, replaced control. Unit is now operating as designed."

Arrived onsite for the microwave not working. During testing found that door switches are causing the issue.

Arrived onsite for washer leaking. Upon inspection found failed valve. Replaced valve and tested unit. Unit is functioning properly. No leaks present at this time. Job complete

Arrived on job for complaints of not cooling. Found refrigerator not cooling but fans running. Checked compressor and it was not running and cold. Ran test 40 and no power supply to compressor. Ordering Orion control. ; ordrng 1 W11336586 (CONTROL )

Arrived on site for oven not maintaining temp. I inspected the bake and broil elements and found the in good condition. I tested the oven temp sensor and found it in range and changing with temperature.I am ordering the control to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 W11432568 (Control)

Arrived on site for oven not keeping temperature. I inspected the bake and broil elements both check good. I checked the temperature sensor and it checks good. I am ordering the control. ; ordrng 1 W11432568 (Control)

Arrived on job for complaints of warm temperature. Found the evaporator very little frost pattern took pictures. Checked for leaks with light some glow around dryer area. Will need sealed system repair. ; ordrng 1 5303305677 (drier/filter) and 1 5303918275 (evaporator kit) and 1 5304507765 (compressor kit)

"Arrived on site to test unit for loud thumping noise. Found beads stuck in front panel felt padding. Also found motor mount hitting on framing. Installed sound pads underneath motor mount and removed beads from felt. Tested unit, unit sounds good. Customer was satisfied with improvement. Job complete."

Arrived onsite for washer not finishing cycle and leaking from the bottom. Upon inspection I found the cold side of the inlet valve was cracked and leaking. I explained that this can cause the unit to stop mid cycle if there is not enough water entering the unit. I replaced the valve and tested function through auto diagnostics. All tests passed. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

Arrived onsite and found unit thermostat failed from potato fire. Reset thermostat. Tested unit. All is working properly.

Arrived onsite for washer door locked from factory. Put unit in diagnostics and manually unlocked door. Ran diagnostics and calibrated unit. Lid lock is now functioning properly. Job complete.

Arrived onsite for dryer not turning or drying. Found failed fuse. Tested unit and unit is functioning properly. Job complete.

Arrived on site for a dishwasher not washing properly. I put unit into diagnostics mode and found stored error code F6E1 for low or no water. I then ran a test cycle and the unit did not fill with enough water. I found 120V going to full valve and found the water pressure at wall extremely high. I found a bad valve I installed a new valve and filled the unit several times. Unit is now filling properly.. Call complete.

Arrived on site to diagnose a refrigerator that is not dispensing water. Found primary water valve not fully wired. Rewired valve and tested unit. All is working properly at this time and no leaks were found at time of service.

"Arrived on site for customer complaint of unit explosion when front right burner was in use, rescheduling for 2 techs and 2 hours ; ordrng 1 Cnote (Office to reschedule/2 hours/2 techs)"

"Arrived on site and found no water is dispensing, found water pressure at source is good, filter head is not letting water flow. Replaced filter head and now with bypass water dispensers correctly. Reinstalling water filter stops water from dispensing again. Recommended to homeowner that bypass be left in place until water filter can be replaced, job complete"

Arrived on job for shaking. Replaced shocks and test with load. Washer not walking but wood floor and Pier and beam home is adding to vibration. Called tech line 7730290255. Tech line agreed the home shaking is outside of our control.

Arrived on site to test unit for water freezing in ice bin. Found fill cup in ice maker was frozen solid causing water to leak into ice bin. Also found water pressure was weak causing valve to leak. Customer said they are having issues with water well pump. Advised customer to turn water off to unit till pump pressure is corrected. Job complete.

"Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the pump not starting during cycles, replaced pump and tested, no leaks found. Complete"

"Arrived on site for customer complaint of unit leaking water into fresh food section, found clog in defrost drain line. I defrosted drain line with steamer, unit tested good.

"Arrived on site and inspected washer and found a load has just been started and water is pouring out between door and Bellow. Stopped load and inspected Bellow and did not find any tears or punctures. Even after load was stopped water is still draining out of the doors frame for several minutes.

Arrived on site for washer draining out water as it was filling according to the customer upon arrival. I ran diagnostics upon arrival but found the same f8e1 error code. I did find that the water pressure was slightly better than previous visits and water was filling semi-quickly but the drain line was still not properly installed and was stuck straight through the wall behind the washer lower than what the insulation manual recommends I then Ill whirlpool techline and spoke with Ed sr# 7730290109 Who instructed me that at the moment due to the issues with the installation we cannot recommend any further repairs or diagnosing until the water pressure is resolved and once the customer has a stand PVC pipe installed at least 36 inches from where the drain hose connects to the washer and that due to the way its currently installed it is siphoning out the water faster than washer can fill causing the F8e1 to appear. Techline recommends no further repairs at this time but instead recommends at the customer address the insulation issues and advise that we refer them to the user manual I went over these recommendations with the customers grandfather this time I was on site who informed me that he would try to resolve the issue as quickly as possible and let us know if anything else changes. Call complete

Arrived on site for a washing machine that has a broken hinge and the lid won?t close. Inspected unit and work area. Found the lid completely broken where it seats onto the hinge.

"Arrived on site for a washing machine that is leaking from underneath. Inspected unit and work area. The customer advised that she hasn?t actually seen the unit leak but that when she runs multiple cycles at a time, there?s water underneath her floorboards in the kitchen. Ran the unit through an auto test in the unit ran as designed with no leaks present. Filled the unit halfway up the basket and put it in the drain cycle and it still did not leak. I did advise the customer that based on my findings, there were no leaks present as well as no calcium deposits from potential water leaks. Advise customer to look at their water supply in the wall. Call complete."

"Arrived on site and inspected dishwasher and found wash motor is not spraying water, uninstalled dishwasher but found replacement wash motor is damaged. Took one picture and sent it to KB/parts it will need to be a re-ordered to complete repair. Also found dishwasher is installed behind quarter round end it is difficult to uninstall. Send pictures to MS and DW. Water is off and disconnected, power is disconnected from under sink.; ordrng 1 W11416362 (Wash motor)"

Arrived on site for refrigerator that customer stated unit is soft making ice and a loud noises coming from the dispenser win being activated. Upon arrival I ran diagnostics but could not find any failures in the software or hardware of the unit I did however find that when I remove the ice bucket the thermistor wired into the icemaker was hanging off and was not gauging the Correct temperature of the ice tray as it was intended. I also found that the auger motor was occasionally getting stuck in place not allowing the ice bucket to propel the ice forward and out the dispenser. I ended up replacing the auger motor and yolk and was able to reapply the thermostat to the icemaker ensure that it was functioning also found that upon arrival I spoke it was full of ice and customer had stated unit had started working again.

"Arrived onsite and found unit drain pump had failed, replaced drain pump. Unit is now operating as designed. Advised customer on repair."

"Arrived on site for a washing machine that was making a humming noise. Inspected unit and work area. Customer advised that it?s not making a humming noise but that it?s making a weird sound as it supposed to be washing. She advised that the unit is not actually washing her clothes. Inspected unit and tested unit. Unit seem to be working as designed. However, when I placed the unit in a normal wash cycle the agitation did not sound correct. Looked it up the unit and found the actuator not connected onto the cam thus resulting in the unit sticking into a spin cycle only. Refit the cam onto the actuator and test the unit again. The unit is now working as designed. Call complete."

Arrived on site to drop off water filter. Drop a water filter off on the front door as requested. Call complete.

Arrived on site for washer giving an F8e1error. On arrival I was able to confirm and diagnostics that the unit is indeed soaring a long feel no feel error code. I ended up calling Warfel tech line while on site to document the fact that I found the hot water fill line was not getting any water from the cut off on the wall whether or not the cut off is turn on or off and I had instructed customer that they would need a plumber in order to help resolve that issue but after speaking with techline I also was recommended to replace the water valve because the home ranges on the harness were a bit out of range with what whirlpool techline was comfortable with at this point unit is working as designed but I instructed the customer to get the plumbing situation taken care of soon as possible in order to help maximize the washers efficiency. No leaks before during or after repair call completeSr# 7730284981

Arrived on site for a dishwasher that isn?t washing dishes. Inspected unit and work area. Placed an in-service diagnostics and found an F2 E1 (UI stuck key) and F4 E3 (motor not running) error codes. Ran the unit through an auto test and found the unit filling but not recirculating the water. Replaced something motor and tested unit. Unit is now working as designed. Call complete.

Arrived on site for range not allowing knobs to function properly. Upon further inspection I found all four knobs were cracking around the bracket clips with knobs and it was causing knobs to slip on the infinite switchs. Office will need to reach once Availability of parts is known.; ordrng 4 W11084052 (Knobs)s and 1 W10857622 (Switch FL) and 1 W10917724 (Switch FR) and 2 W10911303 (Switch Back L&R)s

Arrived on site for a MW sparking. Upon arrival the customer stated it was sparking on the right hand side by the door area. They also let me know it has not occurred in over a week now. I found no burn marks on or inside of the unit. I found the paint inside of unit fine. I gained access to the control and found the ground wire was rubbing up on the chassis. I adjusted the wire and advised customer this should fix the issue.

Arrived on site for oven needing calibration. I inspected the unit and work area. I spoke to the customer and found out the time keeps advancing on the clock. I spoke to the customer about getting the unit hooked up to WiFi and the whirlpool application. I ran a temp test on the oven. I found the sensor is out of range. I replaced the sensor. The unit is heating properly. Job complete.

Arrived on site to test unit for door not closing and convection fan not coming on. Found bad convection motor and latch ordering new convection motor office to reschedule. ; ordrng 1 WB26K10003 (Convection fan motor)

"Arrived on site to install previously diagnosed and ordered part. Due to the Orion board failure, I removed and replaced the Orion board and tested the unit. All fans, and compressor are operating as designed and unit is beginning to cool as designed. No water lines connected to unit so no leaks observed during service. Recommended that the customer allow the unit to cool for 24-48 hours before it reaches set temps. Job completed."

"Arrived on site to install previously ordered parts.R&R the element, infinite switch and the indicator light.Reassembled and unit tested as designed.Customer witnessed the repair and satisfied.Job complete."

Arrived onsite for washer making loud noise. Put unit in diagnostics and did not find any stored error codes. Ran auto test however the noise was not as apparent as customer explained. Customer showed recording of noise. Checked underneath unit and found belt shavings. Removed cam for inspection and found oil had leaked from gearcase. Will need to bring back prescreened parts as well as ordering new belt and motor just in case. ; ordrng 1 W11239857 (belt) and 1 W11497303 (MOTOR )

"Arrived on site for unit shutting itself on and off. Replaced defective main control,powered unit on all lights and fans powered on."

"Arrived on site to install previously ordered part.Confirmed the complaint and removed and replaced the freezer module.I also tightened all of the door handles on the unit, which were extremely loose.Customer satisfied with the service.Job complete"

"Arrived on site to install previously ordered parts.Removed and replaced the valve, ice maker, manifold, thermostat and heater and unit began cooling, dispensing water and filling the ice maker.Job completed"

"Arrived on site to diagnose cooktop that was popping breaker when it was turned on. On arrival breaker was triggered. If you try and reset the breaker just trips. Reset several times and checked wiring. Found wiring harness going to switches heated and grounding, and could smell burning switches as well.

"Arrived on site to diagnose dryer not heating or turning. Control panel comes on, and showed no error codes. Customer told me for a bit that their clothes were coming out scorching hot, like unit is overheating. Checked safety devices and found the thermal fuse open, the heating element broken and open as well. Only part present today was the thermal fuse, and others had not arrived yet. Ordered heating element, thermal fuse, cutoff and also a control to resolve. If control isnt working properly it may be running the element to hard. ; ordrng 1 W11388032 (Main Control)"

Arrived onsite for previously diagnosed parts. Upon arrival replaced tube and ice maker. Tested unit unit filled ice maker. No signs of leaks during service. Spoke with customer on unit needed 24 to 48 hours for proper ice making and to dump first few batches. Job Completed.

Arrived on site for wall oven needing a previously diagnosed ui consul. Upon arrival I was able to disconnect power and install the new UA consul after that I reprogram the new consul to the model specific version of oven required. And then ensure that both the upper and lower ovens were heating as designed and found that upon testing the lower UI oven button was also fully functioning and not causing any nonresponsive issues as it did on the first trip. Call complete

"Arrived on site for refrigerator smell. Customer instructed smell seems to coming from outside of refrigerator and that when he cleaned the outside it seems to go away and then come back. Called tech line and spoke with Bruce (SR# 7730288456) Made aware of stated issues, what was done and found was instructed to take cover off back and see if theres anything in there that can be creating smell. Did as instructed and found nothing creating smell. While checking back, found copper tubing rubbing. Adjusted and added padding as needed. Called tech line again and spoke with Andrew (Same SR#) made aware of stated issue and what was done and found. Was instructed that smell issue is not with refrigerator itself and to instruct customer that if issue seems to come back to clean refrigerator. Did as instructed. No water leaks present at time of service."

Arrived on site for dishwasher issues. Tested and inspected unit and found failed spray arm and heating element. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

"Arrived on site for a washing machine leaking still after prior service. I gained access to the dual inlet valve and found it constantly dripping and needing to be replaced. ; ordrng 1 WPW10212596 (Double Inlet Valve)"

Arrived on site for dishwasher leaving water droplets in tub at end of cycle. I found the customer not using rinse aid and advised them on usage. I ran the unit through diagnostics and found no stored error codes. It ran through diagnostics fine and heated as designed. I called techline and spoke with Robert and received SR# 7730282268. He agreed and advised the same thing. I found the unit working as designed. Call complete.

"Arrived on site and replaced control board diagnosed on previous visit, after replacement Took pictures of oven heating properly, job complete"

Arrived on site for dryer not turning on. Upon arrival I verified 240 v from power uterus to terminal block on dryer. I then found the main control was not sending the 5 dcv to ui needed to power on unit. After replacing the main control I was able to get the 5 dcv to ui and proper power to rest of unit but found ui still not responsive. I then replaced the fascia ui and was able to run and verify unit was fully functioning as designed. Call complete

Arrived on site to test unit for dispenser door not opening. Found broken spring replaced dispenser test unit and unit test good job complete.

Arrived onsite for the refrigerator iight not working when opening the LH door. During testing found that the door switch on the LH side is broken. Will need to be replaced. Ordering parts and office to schedule ; ordrng 1 W11396033 (Switch)

Arrived on site and inspected refrigerator and sound LEDs in the ceiling and freezer are out. Corrected LEDs and all lights are now on.

"Arrived on site for dryer motor sounding weak. I inspected the unit and work area. I tested the dryer and found the motor working as designed. I gained access to the drum and inspected the guide wheels, I found the quite wheels prematurely wearing down. Over loading the unit can cause the guide wheels to prematurely fail and not spin correctly which causes the motor to work harder. I spoke to the customer about installing the repair kit which has both guide wheels, a new belt and motor pulley.

Arrived onsite to replace previously diagnosed parts. Replaced main control and panel. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

Arrived onsite for microwave not powering on. Upon arrival found unit fuse was open. Replaced unit fuse and tested. Unit is now receiving power. Preformed heat test. Unit is now operating as designed job completed.

"Arrived on site for customer complaint of unit not keeping time and turning on by itself, found failed control, I replaced control, unit tested good."

Arrived on site to install previously diagnosed parts to resolve screeching sound coming from bottom of unit. Installed new belt splutch and motor to resolve. Retested with agitate and high speed spin and found no noise remaining. All is working as designed. Call complete.

"Arrived on site for refrigerant leak. Replaced fresh food evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.

Arrived on job for complaints of leaks from behind refrigerator. Found valve cause of leaking. Ordering correct part. ; ordrng 1 W10865826 (valve)

"Arrived onsite for unit not powering on. Checked voltage to unit, getting 120v. Checked fuse, fuse gave good continuity and filter board got good ohms. Did not have control board sent with me. Need to re order control. Office to reschedule ; ordrng 1 W10892389 (cntrl-elec)"

Arrived on job for complaints of no heat. Found fuse open.After replacement test operation.

Arrived on site for fridge making a noise. I inspected the unit and. Work area. I tested the diffuser and found it making a rattling noise every time it opened. I replaced the diffuser and retested it. It is no longer making the noise. Job complete.

arrive on site for a dishwasher or draining. I put unit into manual drain and did not her the drain tube on at all. I then tried resetting the unit at breaker and it still did not drain. I put the unit into diagnostics mode and found stored error codes F9E1 for no drain. I ran a test cycle and it ran through fine with the exception of no drain. I found a bad drain on the unit and replaced. I ran a test cycle again and the unit drained as designed. No Leaks after service. Call complete.

"Arrived on site for refrigerator that?s not cooling properly in either section. Inspected unit and work area. Video called DW and advised her that there is no model and serial tag for this unit. The customer did advise that they had one at one point but don?t know what happened to it. The refrigerator appears to have had prior sealed system work and confirmed the unit was low on refrigerant. The low pressure was sitting at -16 psi and the high side was at 106 psi.

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer had the unit pulled out from its space and advised that the noise sounded as if it were coming from the compressor area. They had placed a sponge in between the compressor and chassis. I removed the front toeplate and found the piece of cushion in between the coils and the support bar under the coils was deteriorated and the coils were sitting on the support and rattling when the unit was not level or when the compressor was on. I placed a piece of sealant, from a previous job I had left over, in between the coils and support and when the unit came on from defrosting and the compressor was on, the unit was quiet.

Arrived on site to diagnose a washer that is not filling properly. Found screen on cold water valve clogged preventing proper fill. Cleaned valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite to replace the part ordered by previous tech. Replaced part. Still was having issues with water. Upon further investigation of the unit. Found that the unit is not getting enough water. Need to replace water valve. Customer could not get water to turn off. Customer knows that the water needs to be shut off before continuing any further. Customer will call back when water issue is resolved. Asked for Jl to return to complete the service.

"Arrived on site to install previous diagnosed parts. I gained access to the drain pan in RC and found it was not bowed. The fresh food area was retaining a large amount of water. I got a cup of water and found it flowing to drain hole fine. However it was not draining. I gained access to the drain pan in back of unit and it was completely dry. I took off the drain tube and still no water came out. The drain tube had perfect seal as well. I tried steaming through the drain tube from top and bottom thinking there may be ice build up, but the steam just aggressively splashed back at me. The unit would still not drain. I ran wire through and could not find the obstruction. I called techline and spoke to Andrew and received SR# 7730288301. We found that the drain tube collapsed on the inside

Arrived onsite for the dishwasher leaking water. Ran diagnostics and found no issues with the dishwasher. All functions tested good and no leaks detected complete.

"Arrived on site for customer complaint of unit leaking refrigerant out after they reversed the doors. Called Techline, found leak coming from lower left side when the screws were put in place to secure the left side hinge. Chris from from techline heard the hissing over the phone.

"Arrived on site to diagnose dishwasher customer says is leaking on the bottom. Ran unit and found a water leak coming from the diverter. Replaced sump and motor and retested. Verified leak is gone and all is working as designed. complete."

"Arrived on site and inspected sparking from the light area.Confirmed the complaint and found the sparking occurred when the customer attempted to remove the light underneath the unit and it broke off, causing the malfunction.I accessed the housing and was able to remove the remainder of the old bulb and fix the issue.I inspected the bulb housing and wires and both were good.Customer to purchase another bulb for the unit.Job completedCustomer satisfied"

"Arrived on site to install previously diagnosed and ordered parts. Due to the adjusters on the upper rack failing, I removed and replaced the adjuster kit and tested the upper rack. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for dispenser and light issue. Door not registering open on ui with door open,lights not working,found deli control unresponsive. Removed deli control found damaged Wires at harness and defective control,unit will need a new deli door and deli control. Need autho for door and control. ; ordrng 1 W10815669 (Deli door)"

Arrived onsite for the washer not working. Ran diagnostics and found no issues with the washer. Did a calibration and it tested good. Complete

Arrived onsite to replace previously diagnosed parts. Replaced main wire harness. Tested top burners and oven functions. Unit is functioning properly. Job complete

Arrived on site to diagnose a range making unusual noise when baking. Tested all parts and components and found no failures at this time. Homeowner is hearing burner operation and sound is normal.

"Arrived on site for dishwasher not draining and drying the dishes. I inspected the unit and work area. I ran the unit through a diagnostics cycle and found no error codes. The unit operated as designed. The heater drew 8.6 amps and heated. I found the customer using rinse aid. I spoke to the customer about the best practices for loading the dishwasher, and recommended running the hot water at the sink before starting the dishwasher, so it pulls in hot water at the star. Job complete."

"Arrived on site to inspect refrigerator not dispensing water and not making ice. Before scheduling this call, our office troubleshot the unit with the customer and diagnosed the filter and filter head had failed. Upon further inspection, I found the filter was defective and customer agreed to purchase a new filter. I removed and replaced the filter head and put the old filter in and tested and no water came out. I placed the new filter in and at first it dispensed, then began to fail. I advised the customer of my findings and I am ordering another filter head, filter and CNOTE-LSO FOR TRAINING and scheduled return. No water leaks observed during service.; ordrng 1 WPW10394053 (Filter head) and 1 EDR1RXD1 (Filter) and 1 CNOTE (LSO FOR TRAINING)"

"Arrived onsite for refrigerator icemaker not making ice. Upon inspection found faulty ice maker. Had ice in the tray but was having harvest issues. Replaced icemaker, tested unit and unit is functioning properly. No leaks present at this time. Job complete"

"Arrived on site for refrigerator with higher temps in unit. Upon arrival customer stated that the refrigerator would intermittently get to about 45?F in RC and 12?F in FC. I tested the temps and found the RC at 44?F and the FC at 11?F. I tested both RC and FC thermistors in diagnostics and both read fine. I tested and could hear the evap fan running, the diagnostics test verified correct RPM, I found the condenser fan motor running, I gained access damper and ran diagnostics and it opened and closed as designed. I had the bi-metal close and the heater turned on. I found frost build up on back of FC evap cover. I gained access to the evap and found ice build up on top. I also found ice build up in return air tube. I cleared the ice and found the frost was building significantly fast back onto the high side. I also could hear the refrigerant chattering and not flowing smoothly. I waited some time and the frost pattern did not go all of the way down. I also found the defrost heater severely warped and touching the evap and sagging to the bottom liner. We will need to get a sealed system tech to check pressure for leak or obstruction and to complete the repair.

Arrived onsite for same issues with the buttons not working properly. Tested unit. Buttons acting erratically. Replaced control. Tested unit. No issues at this time. Job complete

"Arrived on site and inspected the washer and found off balance, basket speed fault. Ran a diagnostic cycle and found basket is spending independently of gear case, attempted to remove washplate and it is seized. It would need to be broken off in order to replace gearcase

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. Except in the spin cycle as the basket began to make a screeching noise and the tub was shaking vigorously but the basket was spinning as designed. I inspected the motor and found the pulley wobbling. I removed and replaced the motor and retested and the unit continues to shake vigorously. I contacted techline and spoke to JT and advised of the complaint, previous repairs, and repairs done today.

"Arrived on site and replaced wash motor diagnosed by previous technician, after replacement took a short video during the wash cycle of it not leaking, job complete"

"Arrived on site. Found no water to reservoir,no voltage at valve,replaced defective pump that includes water sensor,ran diagnostics with new pump,good voltage valve not fully opening,replaced valve good water flow found water leaking from cap replaced cap. Ran diagnostics all test passed,checked tubing and valve no leaks."

Arrived on site for no,cool in fresh food. Temp reading 60? ran diagnostics thermistors passed,fan passed,damper passed,bimetal reading open,removed evaporator cover found excessive ice build up around return vent,removed bimetal checked continuity bimetal reading open. Defrosted evaporator replaced bimetal.