Local Reviews
Powered by Fluid LOCAL
David Z.
RANGE JENN-AIR JDRP548WP03 "Arrived on site to diagnose range with control panel that has blacked out on customer twice. Checked for error codes and did not find any. Called tech line and spoke with Butch, SR7728385498. Butch recommended we replace the keypad and display board as well as the power supply for it behind. Ordering both parts and 2 man job, as this requires front panel to come off Office to reschedule 2 man job. ; ordrng 1 2MAN (2MAN JOB) and 1 WPW10145531 (cntrl-elec) and 1 WPW10464534 (cntrl-elec)"
Eman J.
REFRIGERATOR FRIGIDAIRE LFTR2032TF Arrived onsite for previous diagnosed parts. Replaced part. Tested system. Everything works as designed. Job complete.
Noah D.
MICROWAVE WHIRLPOOL GT4175DPS-4 "Arrived on site to inspect microwave for not starting,u pin inspection found the switch not starting turntable or ,at, checked switches and tested but found the tabs soldered into the connector, will need full hv lines to fix issues. Offfice to reschedule ; ordrng 1 8171901 (MAG) and 1 8185272 (CAP) and 1 8205489 (DIODE) and 1 8205512 (TRANSFORMER ) and 1 AUTHO (AUTHO )"
Paul R.
DISHWASHER BOSCH SHX68T56UC/07 Arrived onsite for a dishwasher not turning on. I found 120VAC out of the wall outlet. I found no power at the main control. I found the terminal block in the Bosch power supply box burned up. The terminal block needs to be replaced.; ordrng 1 00628793 (TERMINAL)
Luis M.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site for no cool. Freezer completely warm,removed fresh food evaporator cover,found heat exchanger lines heavily corroded,ran test 4 add small amount of soap to heat exchanger lines,small bubbles forming at heat exchanger lines called tech support
Eman J.
REFRIGERATOR JENN-AIR JS42NXFXDE01 Arrive do onsite for previous diagnosed parts. Found that door ordered was wrong door. Ordering door refrigerator W10800805( make sure it’s the refrigerator door)screws W10851443( screws need to be researched) and light W11462342. Office please reschedule customer. ; ordrng 1 W10800805 (dor-fip bl) and 5 W10851443 (screw)s and 1 W11462342 (LIGHT )
Robert J.
DRYER WHIRLPOOL WED8900BW0 "Arrived onsite to replace motor, catch and switch. Replaced parts, tested unit and unit functions correctly. Job complete."
Scott M.
DISHWASHER BOSCH SHXM4AY55N/01 "Arrived on site for dishwasher not draining , found knock out in disposal was still in placed . Removed plug . All checking normal . No water leaks detected at time of service. Job complete ."
Jonathan S.
REFRIGERATOR KITCHENAID KRFF302ESS01 Arrived on site for refrigerator not cooling. Inspected unit and work. Found unit at ambient temperature. Measured amp draw at compressor at .4 amps. Gained access to evaporator and found restriction in sealed system. . ; ordrng 1 W11459354 (EVAP) and 1 WP978025 (ACCESS VALVE ) and 1 WPW10143759 (DRIER) and 1 WPW10507886 (COMPRESSOR )
Wesley P.
DISHWASHER GE GSD2100V50BB "Arrived onsite for burning and flame underneath. Found that unit may have had major damage and failure to the harness and motor and returning with parts pending autho. Unit will not drain and will not heat, but it fills and the wash motor runs. Ordering timer, harness and spray arm, and returning with full motor assembly and heater. Note: diagnosing technician concerned that damage may be extensive due to electrical short and report of flame at time of failure. ; ordrng 1 WD21X10474 (timer) and 1 MAINHARNESS (UNKNOWN ) and 1 WD22X10055 (spray arm weld)"
Richard P.
WASHER MAYTAG MVWC465HW2 Arrived onsite for the washer leaking. Called the apt maintenance technician to meet me at customer home to discuss where they saw the leak on the washer. According to apt maintenance technician the leak was coming from the top right hand side of the washer. So I filled up washer with water and ran a agitating cycle and no leaks. Ran a drain and spin cycle and no leaks. Added a load of clothes and ran a quick cycle and again no leaks found. I could not duplicate the issue. Advised customer to use and monitor. Complete
Noah D.
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site to inspect fridge for not making ice, upon inspection found ice in container, no motor during operation or diagnostics, found no voltage leaving triton UI, ordering UI and coming back with icemaker to completely fix issue. ; ordrng 1 W11112907 (UI)"
Noah D.
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site to inspect microwave for not heating, upon inspection found the mag making a loud noise and not heating, while trying to uninstall microwave from the cabinets found the drop screws mounted weirdly and unable to detach from cabinet. Instructed customer that we will need the microwave removed to fix it. Office to reschedule after customer has spoke with builder. ; saved tckt"
Wesley P.
RANGE KITCHENAID KGRS505XSS03 Arrived onsite and found unit ignitor failed. Replaced with new ignitor. All checks good. Unit is now operating as designed.
Robert J.
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived onsite to test unit for RR burner going out. Tested unit and found that unit needed valve to be adjusted to a higher setting. Adjusted setting and unit functions correctly. Job complete.
Leonardo C.
RANGE WHIRLPOOL WFG535S0JS0 Arrived on site to test unit for oven not igniting. Test unit and found unit clicking but not making contact with burner. Replaced ignitor test unit and unit test good job complete.
Al R.
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived to inspect ice maker leaking.Confirmed the complaint and found the ice box fan was defective and running on low speed causing the watery leaks into the ice container.Removed and replaced the the fan.Reassembled and unit tested as designed.Customer advised the lighting in the freezer, top of refrigerator and side walls were all out.Confirmed the only two light working were the two underneath the ice maker.Ordering the top, freezer and side wall lighting.Office to reschedule with customer for return service appointment.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 3 W10758333 (MODULE FOR TOP OF FF SECTION )s and 1 W10758333 (MODULE FOR FREEZER SECTION )"
Wesley P.
REFRIGERATOR KITCHENAID KSRP25FNBL00 Arrived onsite and replaced failed icemaker. Unit is now operating as designed.
Lou S.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to inspect refrigerator ice melting in the ice bin. Upon further inspection, I found the ice bin door gasket badly crimped. I removed the ice chute plate and found the plate gasket badly torn. Also found the unit not leveled. I placed some permagum around the plate gasket to help seal it. I am ordering the the ice bin door, ice chute plate and some grease. No water leaks observed during service.; ordrng 1 W10837274 (plate) and 1 W11171728 (door-ice) and 2 WP542638 (grease)s"
Luis M.
REFRIGERATOR WHIRLPOOL WRT108FZDM07 "Arrived on site for no cool. Removed compressor cover,found oil in compressor compartment,traced oil to manufacture weld joint at process stub. Replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly ; used 1 W10896678 (COUPLER ), and 1 W10896689 (COUPLER) from stock"
Lou S.
REFRIGERATOR UNKNOWN KSSS42QHX00 "Arrived on site to inspect refrigerator water dispenser spraying water. Upon further inspection, I tested the water dispenser and water sprayed from the tube inside the door liner. I advised the customer that the door would have to be ordered and they provided a video from YouTube that showed an individual replacing the water tube by removing the liner. I advised the customer that removing the liner would damage the insulation inside the door and would create more problems with cooling. I contacted techline and spoke to Dave and advised of my findings and what the customer requested. Dave advised to not remove the liner duel to potential cooling issues after replacing the liner and recommended ordering a door I spoke to my Service Manager and explained the situation and he recommended to not remove the liner due to potential future cooling issues as well.
Luis M.
REFRIGERATOR WHIRLPOOL KBSD602ESS01 "Arrived on site for no lights in freezer and in fresh food. Diagnosed a defective led module,replaced bottom right freezer led module,powered unit on all leds working as designed. ; used 1 W11462342 (LED MODULE) from stock"
David S.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site for fridge making a noise. I spoke with maintenance and they played the video of the sound for me. I inspected the unit and work area. It sounded like the compressor ramping up to build pressure. I gained access to the compressor and tested the windings. I found the compressor good, and the start device working as designed. I found no ice build up on the evaporator. The noise they are hearing is the compressor ramping up to build pressure and once it reaches pressure it slows down to a dull hum. The unit is operating as designed. No water leaks detected."
Brandon C.
REFRIGERATOR KENMORE 795.7204331 "Arrived on site for customer complaint of unit not cooling in both sections, found sealed system leak, compressor running, condenser cool to touch, compressor, freezer evaporator, filter drier and access valves.
Eman J.
OVEN WHIRLPOOL WFG515S0ES1 Arrived onsite for oven door hinge broken. Tested system. Oven needs new hinge.
Paul R.
REFRIGERATOR WHIRLPOOL WRR56X18FW01 Arrived onsite for a refrigerator not cooling to replace the previous diagnosed parts. I verified the leak in the evaporator. I evacuated the refrigerant that was still in the system. I replaced the evaporator and the drier. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.8 oz’s of R134A refrigerant. I tested the unit and found a good frost pattern on the evaporator and the unit is working as designed. The unit is not connected to a water supply. Call complete.
Clif L.
OVEN WHIRLPOOL WFE540H0AS0 Arrived on site to replace bake element for oven. Replaced element and tested unit. Found all is functioning properly at this time.
David S.
OVEN WHIRLPOOL KODE500ESS00 Arrived on site for oven not heating properly. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a temperature test on the unit and found preheat was 10 degrees lower than display temp. I adjusted both the upper and lower oven ten degrees higher. I spoke with customer about the repair.
Jacob S.
WASHER WHIRLPOOL WFW97HEDC0 Arrived onsite to replace part. Replaced part. Tested unit. Unit test good. No leaks at this time. Job complete.
Jonathan M.
REFRIGERATOR JENN-AIR JFX2897DRM02
Robert J.
MICROWAVE WHIRLPOOL WMH76719CS0 Arrived onsite to test unit not recognizing door open/closed. Tested unit and found bad switches and interlocks. Replaced all three switches and both interlocks. Tested unit and unit functions correctly. Job complete
Brandon C.
REFRIGERATOR KITCHENAID KSSP48QMS00 "Arrived on site for customer complaint of unit not producing ice, found ice maker would not harvest when jumped, found failed ice maker, I replaced ice maker, unit tested good."
Jacob S.
DISHWASHER KITCHENAID KDTE104DSS1 Arrived onsite for unit giving same error code. Tested unit. Replaced control once again. Tested unit again. Still did not fix the issue. Found that the sump and motor is bad.
Luis M.
ICE MACHINE KITCHENAID KUIC15NRTS1 "Arrived on site for no ice. Ran diagnostics water entering reservoir pump powered on,during drainage external drain pump making loud noises,compressor powered on no frost forming on evaporator,diagnosed a leak in the system,light switch making clicking noise and light not powering on. Diagnosed u it would need a new light switch,compressor,evaporator,access valve and filter drier.
Al R.
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived to inspect dishwasher not washing properly.Ran diagnostics test mode and unit tested as designed.Ran the customer through things to expect and found the customer had tried several types of pods.I advised her to run a normal, high temperature and heated dry cycle and the performance will improve.All water lines were dry at the time of service.No parts needed. Diagnostics test mode reset the control.Job complete"
Lou S.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered part. Due to the broiler drawer panel being damaged I was to replace it. I am ordering another panel and CNOTE-TECH TO INSPECT. Office to schedule return service.; ordrng 1 CNOTE (TECH TO INSPECT) and 1 W10482110 (panel-drwr)"
Robert J.
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived onsite to test unit for clumping ice. After inspection found that ice maker was overfilling. Replaced icemaker, tested unit and unit functions correctly. No leaks detected at this time. Job complete."
Scott M.
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for dryer making a noise and not drying properly . Found a bunch of rags had gotten down in the blower wheel housing . Removed rags ,no damage to blower wheel . Tested unit . All checked normal . No lint build up after repair . Job complete ."
Kayman B.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Arrived onsite for refrigerator no cool in both compartments. Upon inspection I found that the compressor was running but very quiet. I also found all fans functional. I could not get the unit into diagnostics so I replaced the control box in hopes to remedy the no cool. I checked the evaporator after power up for any frost pattern but there was none I also noticed that the evap coils weren’t even getting slightly cold. Will need a sealed system repair on this unit. Requesting SS tech and 2 hour job. Office to RS. ; ordrng 1 LOCKRING (LOCK RING ) and 1 W10913906 (coupler) and 1 W11107829 (DRIER ) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR )
Kevin B.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site and found another company had attempted to replace icemaker and had not seated the fill tube into the icemaker properly. Took pictures of ice in the freezer, replaced icemaker correctly and removed most of the ice but freezer will still need to be completely defrosted to correct issue. Customer is aware they need to defrost refrigerator for two days. No water leaks from connections at time of service, Job complete"
Leonardo C.
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Tyler G.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher not draining or cycling properly. After running diagnostics I could not find any error codes or software issues with the unit after inspecting how the unit was installed I found that the drain court in the disposal was not properly take it out there for the dishwasher not draining to where it was connected on the side of the disposal. After clearing the court I was able to retest dishwasher and it is fully functioning as designed. Call complete
Leonardo C.
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for refrigerator having ice clumping up. Inspected unit and work area. Found water getting to bottom ice bin and causing ice to freeze together (see Sd-pic). Found water chute to ice maker spreading open and causing water to come out of chute. Added zip tie at end of chute to correct failure. Advanced cycle ice maker and monitored operation. All tested good, no water leaks detected."
Richard P.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived onsite for the oven not working. During testing found that there is 120 vac going to the ignitor but it’s not coming on causing the issue. Replaced ignitor and found that the new IGNITOR was defective ordered parts and schedule customer .; ordrng 1 W11176454 (igntr-oven)"
Jacob S.
REFRIGERATOR KITCHENAID KUWR304EBS Arrived onsite for unit unit having damage to mini refrigerator. Saw damage to door. Replaced door. No issues at this time. Job complete
David S.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for fridge filter housing being broken. I inspected the unit and work area. I found the filter housing flap broken. I replaced moved the damaged filter housing and replaced with new. I placed there filter into the housing and tested the unit. No water leaks detected.
Richard P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator ice maker not working properly. Ran diagnostics and found no issues with the ice maker. Customer stated that they have been getting a lot power surges which is more likely causing the ice maker issue. Advised customer to monitor.
Jonathan M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher that’s not spraying either spray arm. Inspected unit and work area. Please do an in-service diagnostics and found an F4 E3 (wash motor not running) error code. Placed unit into an auto test and pump and motor would not recirculate water. Ordering pump and motor and office will need to contact customer for reschedule date due to out of stock parts. ; ordrng 1 W11085683 (pump&motor)
Kevin B.
WASHER MAYTAG MVWB765FC3 on site and was able to remove seized agitator, replaced gearcase, stator, and slider diagnosed on previous visit. After replacement washer is operating properly, job complete"
Noah D.
RANGE WHIRLPOOL WFG525S0HV1 "Arrived on site to inspect range for not lighting correctly, upon inspection found the igniter dirty and panel bent, ordering correct panel and igniter, instructed customer to speak with builder about damage to panel and door. Office to reschedule ; ordrng 1 W11044910 (PANEL ) and 1 W11194809 (IGNITER )"
Tyler G.
RANGE JENN-AIR JES9800BAS Arrived on site to repair damaged user interface on range. After installing the new interface and retesting the oven there were no error codes the oven had full functionality and entire unit is working as designed. Call complete
Kevin B.
WASHER GE GFWN1100L3WW "Arrived on site and inspected washer and found concrete ballast mounting points on tub have failed. Concrete ballast is no longer secure, started the washer on a normal cycle and it filled with water, is agitating properly and when cycle is canceled water drains out properly.
Tyler G.
DISHWASHER GE GDF510PSD2SS Arrived on site for dishwasher that was not completing Cycles or heating. After further inspection I found that although the. Dishwasher was running it was stopping midcycle due to the main control board underneath the dishwasher is not working correctly also the heating element as well as the thermostat that controls the heating element will need to be replaced. Office to reschedule due to some parts being available. I also need the offices help to look up the thermostat needed for this unit; ordrng 1 WD05X24776 (ELEMENT ) and 1 WD21X22278 (kit main board)
Eman J.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher not washing. Tested system. Found pump and motor faulty. Replaced part. Tested system. Everything works as designed. Job complete.
David S.
WASHER MAYTAG MVWB855DC4
Jonathan M.
WASHER MAYTAG MVWC565FW0 Arrived on site for washing machine that won’t complete a cycle. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E2 (lid lock fault) and F2 E1 (stuck key) error codes. Placed unit in an auto testing unit would not start due to the lid lock not locking. Replaced latch and tested unit. Unit is working as designed. Call complete.
Wesley P.
DISHWASHER WHIRLPOOL JDB9200CWX3 Arrived onsite and replaced upper tracks. Advised customer on repair. All checks good. Unit is now operating as designed.
Andy B.
FREEZER WHIRLPOOL WSZ57L18DM03 Arrived on site for freezer over temperature light on. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Noah D.
REFRIGERATOR MAYTAG MFX2676FRZ00 "Arrived on site to install main control due to loss of cooling, replaced board and tested for compressor voltage, all voltage was returned and ice maker auger worked. Instructed customer to inspect temps throughout day. Complete"
Clif L.
REFRIGERATOR LG LBC22520SW Arrived on site to perform sealed system repair for refrigerator. Replaced compressor and filter dryer. Pulled Vacuum on the unit and charged with proper amount of refrigerant. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Al R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived to inspect freezer compartment frosting issues.Customer had the unit defrosted upon my arrival.I disassembled and found the rails had ice chips in the rail preventing the doors from closing completely.I cleared the debris, lubricated the rails and slides so door would close as designed.Also adjusted the temperatures in both compartments.Reassembled and freezer door now closes to customers satisfaction.All water lines were dry at the time of service.Job complete"
Richard P.
DRYER WHIRLPOOL WED6620HC0 Arrived onsite for the dryer not drying properly. Installed new control board that was ordered and dryer tested good. Complete
David S.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived in site for dishwasher dispenser not working and kick plate missing clips. I installed the missing retainers for the kick plate. I gained access to the filter and found it full of food debris, I spoke to the customer about cleaning the filter regularly. I gained access to the damaged dispenser, and replaced with new. I put the unit through a diagnostics cycle, the unit operated as designed. No water leaks detected."
Clif L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to perform sealed system repair for refrigerator. Replaced sealed system components and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Scott M.
WASHER WHIRLPOOL WFW560CHW0 "Arrived on site for leaking washer ran diagnostics got off balance load . Ran both test washes , and about 10 mins clean wash cycle . No leaks . Did find where water has leaked out of door . Ordering control and bellow to be replaced . ; ordrng 1 W11322879 (cntrl-elec)"
Al R.
WASHER MAYTAG MVWB765FW3 Arrived to inspect washer leaking into the tub when off.Confirmed the complaint and removed and replaced the defective valve.Reassembled and unit tested as designed.All water lines were dry at the time of service.I also zip tied the drain hose.Customer satisfied.Job complete
Kayman B.
RANGE WHIRLPOOL WFC310S0ES3 "Arrived onsite for electric range showing F9E0 indicating a mis wiring somewhere most likely at the outlet or terminal block. I tested voltage at the outlet and got 250v I also tested voltage at the terminal block under a load, L1 to N and got 125v L2 to N and got 125v and L1 to L2 = 250v which is slightly high but should not affect the unit. I noticed the display slightly dimmed and flickering when I arrived so I am ordering a control for the unit and returning with the terminal block just in case (W11122536) control. ; ordrng 1 W11122536 (cntrl-elec)"
David S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for freezer light not working. I inspected the unit and work area. I found the freezer switch not engaging and turning the evap fan off. I replaced the switch and tested the light. The light is operating as designed. Job complete. No water leaks detected.
Jonathan S.
WASHER WHIRLPOOL WTW8500DC1 "Arrived on site for washer tripping circuit breaker. Performed diagnostics mode and checked fault codes. Found fault F0-E3, fault is displayed when the main control detects a load size that exceeds the washer’s capacity. Performed test cycle and monitored amp draw. Found all inlet valve function at .08, drain pump at 1.1 circulation pump .71, high spin top out at 3.87 and heavy agitation at .5 amps. Called Whirlpool tech support and spoke with JK. He stated all amp readings are within range. Found customer on GFCI breaker. Possible bad GFCI and recommend to replace with correct ground and polarized breaker/ regular circuit breaker. (SR#7728372838)"
Robert J.
REFRIGERATOR WHIRLPOOL GD5DHAXVA00 Arrived onsite to test unit not cooling. Upon arrival unit was fully functional. Unit was cooling and making ice. Could not duplicate issues. Checked for cooling temperatures and fan functions. Job complete
Al R.
RANGE AMANA AER6603SFW2 Arrived to inspect range not heating.Confirmed the complaint and found the main harness is burned and will need replacement.Ordering W11171889.Office to reschedule with customer.Needs more work ; ordrng 1 W11171889 (MAIN WIRE HARNESS)
Wesley P.
RANGE WHIRLPOOL KGCU462VSS01 "Arrived onsite and found unit sparking again. Made adjustment and corrected.
Leonardo C.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site tested unit for cooling fan not working. Tested unit to 350 no error codes, tested unit to 475 no error codes. Fan working on low and high speed. Advised customer to open bottom drawer when in use to help unit cool quicker."
James C.
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site and tested operation. Found unit fills with water but recirculating pump making a grinding noise and not running. Found impeller has separated. Installed new pump and tested. Unit tests good. Job complete
Tyler G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site to install and repair new door gaskets rail slides and mullians etc. After making all repairs and testing the hardware installed and forming the door gaskets the fridge is now functioning as designed Darren repairs customer stated that a second shelf is now having the same issue as one of the ones that we are installing where the shelf is starting to bow out and cause others shelves to drop and break things they’re gonna need a new glass shelf assembly as well for the secondary shelf. Office to reschedule due to unavailability of shelf; ordrng 1 W11243759 (shelf-glas)
Kevin B.
REFRIGERATOR MAYTAG MFI2570FEW01 "Arrived on site and inspected refrigerator and found light switch inside freezer was jammed with frost and light would not turn on. Cleared frost and if it is operating properly. No excessive frost in the rest of the freezer , job complete"
Jonathan M.
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived on site to install previously diagnosed parts. Inspected unit and work area..; ordrng 1 W11110283 (glass-door)
Jacob S.
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived onsite to replace part ordered by previous tech. Replaced ice maker. Tested unit. Unit test good. No issues at this time. Job complete
Wesley P.
WASHER MAYTAG MVWX700XL2 "Arrived onsite and found unit needed to be calibrated for spinning issue. Cleared f7 errors pertaining to spin speed and ran in Diagnostics. Unit is now operating as designed. All is functioning as designed.
Jonathan M.
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator that’s leaking underneath the icemaker. Inspected unit and work area. Found unit un-level due to flooring. Customer advised that it’s not leaking under the icemaker but underneath the ice bin. Inspected gaskets and Ice door and found no traces of air leaks. Checked ice bin and found no clumping happening in the ice bin but did notice ice was not coming out in cubes but chains due to overfilling. I asked the customer if they had noticed water dripping from the icemaker area. She advised that they had seen that once or twice in the last week. Checked icemaker ice height and found an overfill problem. I called Techline and spoke to Adrian SR# 7728372825. He advised that the issue is probably with water pressure to the icemaker and the unit leaning towards the right causing the water to trickle into the ice bin area and freezing. He advised to make sure that the unit was completely level and turn down the water pressure
David S.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not drying. I inspected the unit and work area. I entered diagnostics and found no fault codes. I ran the unit through a diagnostics cycle. I spoke to the customer about the use of rinse aid and how it takes 90 days of use with rinse aid for it to cure to tube and racks. I also spoke with the customer about proper loading procedures with the newer dishwashers. The unit is operating as designed. No water leaks detected. Job complete.
Luis M.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for no cool in fresh food. Removed deli drawer found fresh food evaporator heavily incased in ice. Ran diagnostics thermistor reading open ordered defrost thermistor unit will need to be defrosted 24 hrs before return visit
Tyler G.
REFRIGERATOR WHIRLPOOL WRT318FMDM06 Arrived on site for a refrigerator that icemaker make me loud noise and not producing cubes that are big enough. Upon further inspection I found that there was ice blocking the tth rotating and that was causing the motor to grind when the icemaker try to run. After installing a new icemaker hi retested the unit informed customer that it wouldn’t take at least 24 hours for the ice bucket full of ice unit is functioning as designed and they were no leaks. Call complete
Jacob S.
DRYER AMANA NGD4655EW2 Arrived onsite for unit not heating. Tested unit. Found that cutoff fuse was not giving continuity. Replaced cutoff fuse. Tested unit. Unit test good. No issues at this time. Job complete
Richard P.
WASHER MAYTAG MVWX655DW1 Arrived onsite for the washer making a noise during spin cycle. Replaced motor and belt and washer tested fine and no leaks detected complete.
Leonardo C.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for ui error code. Replaced console. Tested unit, unit test good. Job complete."
Luis M.
REFRIGERATOR KITCHENAID Ksc24c8eyy02 "Arrived on site for no cool. Removed evaporator cover,found oil on insulation from heat exchanger line,
Andy B.
OVEN WHIRLPOOL WFC150M0EB3 "Arrived on site to install previously diagnosed switch, harness and burners. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time."
David Z.
DISHWASHER KITCHENAID KDTM404ESS3 arrived on site to diagnose non draining dishwasher. Performs diagnostic and test cycle. On arrival found standing water. Drain pump was not moving any water. Replaced drain pump and retested. Unit is now draining properly. Call complete. No water leaks found.
James C.
REFRIGERATOR KITCHENAID KRFF302ESS01 Arrived on site and tested operation. Found ice maker has failed mid harvest and water filter cover not staying latched causing filter to hang down. Installed new ice maker and will return with filter cover. ; ordrng 1 WP12568001 (cover- fil)
Scott M.
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site ,replaced control panel . Job complete."
Brandon C.
WASHER MAYTAG MVWB855DC3 "Arrived on site for customer complaint of unit not powering on, I replaced console, unit tested good."
David Z.
MICROWAVE KITCHENAID KBHS179SSS05 Arrived on site for report of bulb not producing enough light. Checked bulb and found retaining housing had come uneven from the retaining clip. Adjusted housing and clip to seal bulb. All is now working as designed. Customer verified it is producing proper amount of light. Call complete.
Robert J.
DISHWASHER KITCHENAID KDTM804KPS0 "Arrived onsite to test unit for not heating. Put unit in diagnostics and gave FAE2 vent wax motor, FAE3 vent motor, F8E2 inlet valve and F4E2 heater open error codes. Also detected corrosion on connector for vent motor. Need to order harness, heater, inlet valve and vent. Will require 2 hrs. office to reschedule.; ordrng 1 W11330869 (HARNESS ) and 1 W11412298 (HEATER ) and 1 W11414073 (VENT) and 1 W11434044 (INLET VALVE )"
Leonardo C.
MICROWAVE JENN-AIR JMC2430IL01 "Arrived on site to test unit for not operating correctly. Tested unit found both right side switches shorted causing unit not to start. Replaced both switches. Tested unit, unit operating good. Job complete."
Wesley P.
REFRIGERATOR KITCHENAID KSSC48QVS04 Arrived onsite and was advised unit has not not dispenser and controls have not worked on dispenser UI since last repair. Found ice pad shorted. Pads provided are not original gray. Ordering original gray pads. Also found shaft ground out from ongoing grinding. Or sing shaft motor and dispenser bin. Office to reschedule. ; ordrng 1 ICEPAD (LIGHT GRAY ) and 1 WP2318082 (shaft) and 1 WPW10395656 (ice-contnr)
Jonathan S.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for range oven not working and control flashing. Inspected unit and work area. Performed diagnostics and tested voltage and polarity to the unit, found correct. Tested output voltage from control and found failed control. Removed control and installed new. Tested all operations. All tested good. Spoken with customer on service performed."
David S.
WASHER GE GTW335ASN1WW "Arrived on site for ge washer shaking while in spin and make a loud noise during operation. I inspected the unit and work area. I entered diagnostics and found fault codes 1 through 18. I inspected the gear case and found the gear case leaking oil. I am order the gear case WH38X27335, bolt WH02X24416, control WH22X29556, I am also ordering authorization, 2 hours. The office will schedule when we have authorization.; ordrng 1 CNOTE (2 HOUR GEAR CASE) and 1 CNOTE (AUTHORIZATION ) and 1 WH22X29556 (CONTROL ) and 1 WH38X27335 (platform trans asm k)"
Richard P.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for the lights not working in the refrigerator and freezer. Found that the freezer light module was no good. Replaced freezer light module and all lights started to work just fine. Complete
Jonathan M.
WASHER MAYTAG MVWC416FW1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace gear case and hub and tested unit. Unit ran as designed. Put unit through calibration mode to ensure premium wash performance. Call complete.
Al R.
WASHER KENMORE 110.2002201 Arrived to install previously ordered part.Removed and replaced the tub ring.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Luis M.
REFRIGERATOR WHIRLPOOL GB2SHDXTS02 "Arrived on site for no cool. Powered unit on compressor powered on then shut off,replaced starter to compressor powered unit on compressor powered down and stayed on.; used 1 8201786 (STARTER) from stock"
James C.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and tested operation. Found owi failed calibration error. Found unit not filling with water. Found shut off valve under sink shUt off. Turned water on and unit operated as designed. Job complete
Richard P.
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for the washer not working. During testing found error code for lost communication with console. Replaced console and issue was not resolved. During testing found that control board was the issue. Replaced control and washer tested good and no leaks detected complete.
David Z.
COOKTOP KITCHENAID KCED600GBL01 "Arrived on site to,diagnose issue with knobs feeling loose. Performed diagnosis on unit. Removed top and found right side retaining screws for switch box almost unscrewed allowing the box to dip. Tightened screws flush and reinstalled top. All is working as designed. Call complete."
Lou S.
WASHER WHIRLPOOL WTW8000DW5 "Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase, slider, & clutch failure, I removed and replaced all three parts and calibrated the unit. Placed unit in diagnostics and tested in test 51. Unit operated as designed. Manually tested spin & agitate and unit continues to operate as designed. No water leaks observed during service, job completed."
Eman J.
MICROWAVE AMANA AMV2307PFS4 Arrive do site for mw damage. Tested system. Found warped damaged. Replaced part. Tested system. Everything works as designed. Job complete.
Clif L.
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived on site to diagnose a refrigerator that is not cooling properly in the RC. Tested unit and found freezer average temperature through diagnostics good and the refrigerator average temperature too high. This indicates switching valve not operating properly in unit. Switching valve will need to be replaced along with compressor due to possible contamination. Office will need to set a return appointment for three hour job.; ordrng 1 3HOURJOB (3 HOUR JOB) and 1 W10913906 (coupler) and 1 W11099684 (valve) and 1 W11109499 (drier-tube) and 1 W11393142 (COMPRESSOR )
Jonathan S.
DISHWASHER JENN-AIR JDB1105AWS "Arrived on site for dishwasher not starting cycle. Inspected unit and work area. Found catch is broken on door latch. Will need to replace latch to continue to diagnose.
Eman J.
DRYER WHIRLPOOL WED4950HW0 Arrived onsite for dryer not spinning. tested system. Found fuse faulty. Replaced part. Tested system. Everything works as designed. Job complete.
Lou S.
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site to install previously diagnosed and ordered part. Due to the reservoir pan being broken, I removed and replaced the pan and tested the unit. While testing, I found the recirculating pump,and reservoir drain pump not working. Removed and replaced the recirculating pump and adjusted drain pump and retested. Unit continued to not drain water from reservoir. I am ordering the reservoir drain pump and scheduled return service left turned off and no water leaks observed during service.; ordrng 1 WPW10489125 (pump)"
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS571CIHV01 Arrived on site for refrigerator having moisture buildup in RC. Customer stated that unit has had moisture buildup since day 1. Inspected unit and work area. Found FC gasket at top not sealing. Found RC door badly damaged and not allowing gasket to seal (see SD-pic). Will need to replace door to correct. . ; ordrng 1 LW11089631/BLACKSTAINLESS (RC/DOOR) and 1 SEENOTE (SCH APT) and 1 W11223753 (NAME PLATE)
Andy B.
MICROWAVE LG lMV1683ST/00 Arrived on site for microwave light not coming on when door open. Tested and inspected unit and found failed control. Ordering needed part as well as associated parts as well in case needed. Office to schedule return trip. Authorization needed. ; ordrng 1 3501W1A019D (board asm) and 2 3B74133K (FUSE)s and 2 ADQ75393201 (FILTER )s and 2 EBR67471706 (CONTROL )s and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Robert J.
WASHER MAYTAG WFW92HEFW0 "Arrived onsite to test unit for leaks. Tested unit and found torn bellow. Replaced bellow, tested unit with test cycle and unit did not leak. No other leaks detected at this time. Job complete"
Kevin B.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and found customer has already defrosted refrigerator. Confirmed the thermistor is still in the correct location and spoke with tech line, they only recommended changing test seven from adaptive defrost to 8 hour defrost per service pointer W11092686E, SR7728367524. job complete"
Jacob S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for unit producing ice or water. Tested unit. Found that unit only had trickles of water. Took out filter and tested unit. Found that water filter was the issue for water trickle. Also cleared out frozen water stuck in the fill tube for the ice maker. No issues at this time. Job complete
Brandon C.
OVEN KITCHENAID KOSE500ESS03 "Arrived on site for customer complaint of broil element broken and melted inside of oven. Found broken broil element, burned a hole threw the shield, as well as shorted out the control board. Ordering parts. ; ordrng 1 W10911205 (top-cabnt) and 1 W11179310 (CONTROL)"
Kevin B.
DRYER ROPER RGD4516FW0 "Arrived on site and inspected Dryer and found cut off has failed after replacing cut off found no airflow through dryer. Removed Vent hose from the rear of the dryer and airflow has returned. Recommended that vent to the exterior of the home need cleaned/cleared by a service to restore airflow. No further repair is required at this time, job complete."
Lou S.
REFRIGERATOR WHIRLPOOL ED5VHEXTB01 "(JJ) Arrived on site for refrigerator leaking water. Upon further inspection found ice forming on the bottom of the FC section. Also found evaporator drain tube clogged. Removed back panel and drain tube, cleared debris from drain tube and reinstalled. Using steamer cleared ice from evaporator drip pan and from drain hose inside cabinet. Tested unit and operating as designed. No water Leaks observed at the end of service."
Robert J.
COOKTOP JENN-AIR JGCP436HL00 "Arrived onsite to replace orifice holder and cooktop trim. Upon inspection screws from orifice holder are compromised, Need to order all other 4 orifice holders and 8 screws. Will still need two man two hours.; ordrng 2 W11337062 (ORIFICE HOLDER)s and 2 W11337063 (ORIFICE HOLDER)s and 8 W11447718 (SCREW )s"
David Z.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to diagnose refrigerator with issues with filter coming out and freezer handle being loose. Checked filter and was able to remove filter fine. KitchenAid customer service informed customer to run water to reduce pressure before removing in the future. I was able to get it with no issues. Found that the lower handle screws were consistently coming loose. Removed screws and applied loctite to screws to get them tight and stay, no factory loctite found. All is now working as designed. Call complete."
James C.
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site and found right hinge has failed. Also found left hinge missing screw. Installed hinges kit and will need to return with screw to complete repair. ; ordrng 1 W10777162 (screw)
Kevin B.
RANGE JENN-AIR JDRP548HL00 "Arrived on site and replaced expansion board diagnosed on previous visit, after replacement set both ovens to preheat to 350° both cooling fans turned on showed customer it is blowing air out the front vents above the door as expected. Once cooling fans are on they will not turn off until temperature is red below 200° according to techline, job complete"
Robert J.
WASHER MAYTAG MVWB835DW4 "Arrived onsite to replace tub. Replaced tub, tested unit and unit still shaky. Called tech line and they recommended replacing the suspension rods SR#7728371651.; ordrng 1 W11130356 (suspension)"
Jacob S.
RANGE FRIGIDAIRE JGBP33BEH3BB Arrived onsite to replace parts orders. Replaced parts. Issue still not resolved. Found that spark module is the next issue. Tried to find wiring harness as well for spark module to electrode. AHS to research wire harness for electrode. Office to reschedule.orders part.; ordrng 1 WB13K25 (spark module)
Andy B.
VENTHOOD UNKNOWN UXT4230ADS2 Arrived on site for vent hood light not coming on in low only in high. Tested and inspected unit and found failed switch and incorrect bulb. Removed failed switch and replaced with new. Called tech line and spoke with Dustin (SR# 7728368670) made aware of issue and what was found. Had me test voltage at socket and tested good. Was instructed to check harness and harness checked good. Was instructed to have customer replace bulb with proper bulb. No other repairs are needed at this time.
Tyler G.
WASHER MAYTAG MVWB835DC3 Arrived on site for washer not filling with water. After running diagnostics I found an F3E2 error code that was stating the water temp was not at the correct temperature due to the fact that water is not entering the machine and I cannot gauge exactly how hot or cold it was in the tub. The water inlet valve was receiving a full 120 V but was not opening up and allowing the water in so I replace the water valve and retest the unit entire washer is working as designed. Call complete
Tyler G.
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on site to repair fresh food side door of the fridge hinge. After installing door hinge and spacers and then I retested the door and how it functions and everything is working as designed. Call complete
Jonathan M.
ICE MACHINE WHIRLPOOL KUID308ESS0 "Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced water valve and tested unit. Unit began to work as designed. Unit filled, recirculated, drained, and began to form ice. Call complete."
David Z.
DRYER MAYTAG MEDC215EW1 "Arrived on site to diagnose dryer that was not running. Performed diagnostic and found thermal fuse open. Replaced thermal fuse. Retested unit and all is now working as designed. Call complete."
Noah D.
WASHER WHIRLPOOL WETLV27HW0 "Arrived on site to inspect washer for not spinning, upon inspection found the motor cap hanging and mangled, replaced starting cap and tested. All functions returned.
David Z.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to diagnose one oven that was consistently not heating. Unit would only intermittently heat. Performed diagnostic and error check. Found a lot of F6E4 error codes. Per tech sheet replaced copernicus ACU. Retested and unit is now heating as designed. If error comes back next step is UI. All is working as designed at this time, errors cleared. Call complete."
Lou S.
REFRIGERATOR FRIGIDAIRE FFHB2750TS8 "Arrived on site to inspect refrigerator ice maker working intermittently. Upon further inspection, I pulled the bin out and found a few cubes inside. Placed unit in diagnostics and tested the ice maker and it operated as designed. Tested the remainder of the unit and all tests passed. Due to the intermittent operation, I removed and replaced the ice maker and retested. Unit is operating as designed. I turned the temp down to minus -2 degrees in the FC section to assist in making ice faster. No water leaks observed during service, job completed."
James C.
COOKTOP KITCHENAID KGCC506RBL05 Arrived on site and tested operation. Found right front igniter switch has failed. Igniter will spark when using other burners but the harness on the valve has failed. . ; ordrng 1 WP4456905 (harns-wire)
Kevin B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site and installed pressure regulator, water dispenser is now correct, no water leaks detected at time of service, job complete"
Leonardo C.
MICROWAVE KITCHENAID KMBS104ESS03 "Arrived on site to install previously diagnosed damaged door, arm, and bushing. Job complete."
David Z.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site for ice bucket stuck in freezer. Examined ice bucket and found it a little stiff, unit is brand new. Lifted up and gave it a good yank and icemaker dislodged and came out. Advised customer on process to removed the ice bucket. Verified with customer that they were able to remove the bucket with no issue. All is now working as designed."
David S.
FREEZER KENMORE 106.526991 Arrived on site to install previous diagnosed parts. I replaced the broken flapper for the optical eye. I swapped In The ice dispenser motor. I tested the unit and found the motor not working. I gained access to dispenser switch and found the mounting brackets cracked and only partially engaging the switch. I tested the switch with the original motor in and it started to work. I spoke with customer about the repair. . I secured the switch in place with foil tape so the customer and temporarily get ice from the dispenser.; ordrng 1 WP2180226 (bracket)
Al R.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to inspect side by side refrigerator dispensing room temperature water.Verified the complaint and advised customer unit has no filler that previous unit they owned had.Explained the units noises and operational functions.Customer now understands the unit.All water lines were dry at the time of service.Unit works as designed.Job complete
Wesley P.
REFRIGERATOR WHIRLPOOL JBL2088HES Arrived onsite and found unit fridge deli drawer support stud snapped off making lid not able to function. Ordering end cap to repair. ; ordrng 1 WP12656018 (endcap)
Clif L.
DRYER MAYTAG MEDB835DW4 Arrived on site to diagnose a dryer that is not completely dryinv clothing. Found energy saver option on and advised homeowner energy saving options will prevent fully drying the clothes to conserve electricity. All parts and components are working properly at this time. No further repairs are needed.
Kayman B.
DISHWASHER AMANA ADB1400AGS1 Arrived onsite to install previously diagnosed parts. I installed the hinge pads. The unit is working as designed. Job complete
Noah D.
WASHER MAYTAG MVW6230HW0 "Arrived on site to inspect washer for screeching during operation, upon inspection found the washer leaking oil out of gearcase, ordering gearcase, office to reschedule ; ordrng 1 W11164183 (GEARCASE)"
Eman J.
REFRIGERATOR WHIRLPOOL WMH31017HS2 Arrive onsite for mw stopping during the cycle. Tested system. Found mag faulty and harness wire broken. Ordering mag W10754299 and harness wire W11219759. ; ordrng 1 W10754299 (magnetron) and 1 W11219759 (harns-wire)
Jonathan M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced control and tested unit. Unit is working as designed. Call complete.
David S.
DISPOSAL WHIRLPOOL 1.873 "Arrived on site for disposal not working. I inspected the unit and work area. I tested voltage to the outlet while not under a load, the voltage tested good. Every time the disposal is turned on the breaker trips. I plugged the disposal into the dishwasher outlet and the unit ran just fine with no issues. I spoke with the customer about having an electrician come out and inspect the outlet, switch and breaker. I plugged the dishwasher back in and left the disposal unplugged. Job complete."
Brandon C.
REFRIGERATOR KITCHENAID KSRB25fHSS02 "Arrived on site for customer complaint of unit making loud noise, found evaporator fan blade hitting housing do to fan bracket not on properly. I secured fan bracket to housing, unit tested good.
Tyler G.
WASHER GE GUD27ESSM1WW Arrived on site for washer making grinding noise.After running diagnostics and checking the overall functionality of the unit I found that the gear case is starting to grind and needs to be replaced after further inspection I found everything else on the unit is running properly we will just need to order a new gear case. Office to reschedule ; ordrng 1 WH49X27322 (kit transmission pla)
Jonathan S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not powering on. Performed diagnostics and tested voltage to unit and found 120 volts. Tested voltage at control and found correct. Disconnected UI and powered unit on and no response from control. Removed control and installed new. Connected UI and found no display at UI. Disconnected UI and unit went to drain mode. Removed failed UI and installed new. Performed diagnostics mode and monitored test cycle. All tested good, no water leaks detected."
Wesley P.
COOKTOP JENN-AIR CVGX2423B18 Arrived onsite for not always igniting. Cleaned parts to restore function. All checks food. Unit is now operating as designed.
Lou S.
OVEN KITCHENAID KFDC506JSS00 "Arrived on site to inspect range oven shutting off on its own. Upon further inspection, the customer advised that the unit will reach temp and then shut off on its own. They advised that they can get it to start back up by cycling power at the breaker. Due to the main control failure, I removed and replaced the main control and tested. Unit is operating as designed. Tested the cooktop as well and it is operating as designed. No gas leaks detected during service, job completed."
Noah D.
COOKTOP WHIRLPOOL WCG97US0HS00 "Arrived on site to inspect cooktop for adjusting flames, upon close inspect found no yellow flames or leakage of excess CO2....showed customer all checks. Complete"
Richard P.
WASHER WHIRLPOOL WFW5620HW0
Jacob S.
FREEZER WHIRLPOOL WZF34X20DW01 Arrived onsite for unit not cooling. Tested unit. Temperature was 10 degrees. Replaced thermistor. Customer is going to thaw unit before plugging back in. No issues at this time. Job complete
Jonathan S.
OVEN AMANA AER6303MFS2 Arrived on site to install previous diagnosed parts. Removed failed harness and terminal block and installed new. Tested all operations. All tested good.
Eman J.
WASHER WHIRLPOOL WFW7590FW0 Arrive onsite for previous diagnosed parts. Replaced parts. Tested system. Everything works as designed. Job complete.
Luis M.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site for cooling issues found gap between liner and gasket to cabinet,added adhesive to gaps between liner and cabinet remolded door seal."
Robert J.
REFRIGERATOR KITCHENAID KBFS25EWMS3 Arrived onsite to test unit not cooling. During inspection found that the compressor was shorted to ground. Had continuity from ground to all three post. Need to replace compressor. Previous repair company installed a hard start kit so harness will need to be replaced. Need to send sealed system technician.; ordrng 1 TJ90SF8404 (PROCESS TUBE ) and 1 W10233960 (compressor) and 1 W11224411 (WIRE HARNESS ) and 1 WPW10143759 (dryer) and 1 WPW10317014 (evaporator)
Luis M.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for no leds in freezer and upper section of fresh food. Per service pointer W11460554 called tech support
Richard P.
WASHER MAYTAG MVWB765FW2 Arrived onsite for the washer making a noise during spin cycle. During testing found that the gearcase was the cause of the noise. Replaced gear case and calibrated washer and it tested good and no leaks detected. Complete
Kayman B.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher not draining. I inspected the unit and found water standing in the bottom of the tub. I checked the drain hose port at the garbage disposal and found that the drain hose tab had not been punched out during install causing the drain problem. I punched out the tab and put the unit into diagnostics. The unit is functioning and draining as designed. No leaks detected during time of service. Job complete.
Kevin B.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site and inspected refrigerator found that damper is opening and closing, short cycling . ; ordrng 1 W11035841 (cntrl-elec) and 1 W11164593 (DAMPER) and 1 WPW10758681 (cntrl-elec)"
Jonathan S.
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site to install previous diagnosed part. Removed failed UI and installed new. Tested operation, all tested good."
Andy B.
WASHER MAYTAG MVWB835DW3 "Arrived on site to install previously diagnosed gearcase, drain pump, suspension and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Brandon C.
WASHER MAYTAG MVWB765FW3 "Arrived on site for customer complaint of unit putting hot water in during cold water washes, found faulty control, I replaced control, unit tested good."
Noah D.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to install stops on dishwasher due to issue with rack. Installed dishwasher stops and tested. No problems found.Complete
Wesley P.
REFRIGERATOR KITCHENAID KSSC48FMS01 Arrived onsite and replaced fan per diagnosis and noticed better performance. Did not replace control. Unit is now operating as designed. Advised customer on repair.
Luis M.
REFRIGERATOR KITCHENAID KBSD602ESS01 "Arrived on site for defective ice door. Replaced ice door motor and ice door,added sealer to gaps in ice chute,replaced water filter. Tested ice dispenser ice door sealing correctly.
Wesley P.
COOKTOP KITCHENAID KICU569XSS00
Noah D.
REFRIGERATOR WHIRLPOOL GB2SHKXKQ00 "Arrived on site to inspect fridge for issues cooling upper cavity, upon inspection found the lower evap fan not bringing cool air to rest of unit, ordering correct parts to fix issues, hinge was bent causing air gap in door. Office to reschedule ; ordrng 1 8170525 (EVAP MOTOR ) and 1 8170659 (HINGE ) and 1 AUTHO (AUTHO)"
Jonathan M.
WASHER MAYTAG MVWB757JW0 on site for washing machine that won’t pull in hot water. Inspected unit and work area. Please do not in service diagnostics and got an F3 E2 (inlet water temperature fault), F0 E4 (spin limited by water temperature), and F8 E1 (no/long fill) error codes. Tested unit in a manual fell and found the hot water valve running but cold water valve not running. Replaced housing and tested unit. Unit is working as designed. Call complete."
Tyler G.
FREEZER WHIRLPOOL WRX988SIBM01 Arrived on site to repair defrost issue that freezer serving. After installing new motor eve app and wiring assembly tested out the fridge and the freezer and everything is working as designed informed the customer that will take 24 hours to completely cool fridge and after that everything will be ready to go. Call complete
Paul R.
ICE MACHINE KITCHENAID KUIC15POZP2 Arrived onsite for an ice machine that needs to be cleaned and the filter changed. Ms stated that the unit shouldn’t need cleaning and the filter changed because she just cleaned it and replaced the filter at the end of April but the clean light and change filter light are both on. I found the clean and change filter lights on. I found the ice thickness a little thinner than normal. I dumped the reservoir and tested the unit. I found the water pressure coming into the reservoir very low causing the thinner ice. I removed the filter and tested it again. I found the same low pressure. The fill valve needs to be replaced.I replaced the fill valve and tested the unit. The reservoir is filling properly now. I reset the filter and started the unit in a clean cycle for the customer to get the needs cleaning light off. I explained to the customer that the needs cleaning light should not have turned on after only 2 months and if it comes on prematurely again w
Leonardo C.
DISHWASHER KITCHENAID KDTM354DSS "Arrived on site to test unit for wash cycle not working. Tested unit found sump and motor not washing. Replaced sump and motor. Tested unit and found new motor not responding, motor just humming. Re ordering sump and motor part#W10805015.; ordrng 1 W10805015 (SUMP AND MOTOR)"
Kayman B.
OVEN MAYTAG MGT8885XS01 Arrived onsite to install previously diagnosed parts. I installed the 2 ignitors the control and the burner head. The unit is working as designed. No gas leaks detected during time of service. Job complete.
Brandon C.
RANGE JENN-AIR JJW3430DP02 "Arrived on site to replace faulty console, after replacing console, unit tested good."
Clif L.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived on site to diagnose a refrigerator with a leaking icemaker. Found icemaker leaking from front of seal. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
David S.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived in site for fridge having a sealed system issue. I inspected the unit and work area. I found the fridge on. I gained access to the evaporator and found no frost pattern. I unplugged the unit and pierced the dryer and found the high side pressure at 50psi, I plugged the unit in and the pressure rose to 10psi, indicating the compressor is working. I installed an access port and a UI dryer into the unit. I removed the old evaporator and installed new. I pulled a 30inch vacuum and monitored the low side for leaks, none where found. I charged the system with .4oz of refrigerant. I monitored the low side gauge and pressure was showing zero once the compressor kicked on. I inspected the evaporator and found a good frost pattern forming. Unit is operating as designed. Job complete."
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to test unit for light not working. Tested unit found light socket stuck in housing. Replaced housing and installed light bulb that customer provided.
Noah D.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived on sites to inspect unit for not making ice, upon inspection found the tray broken and not attached, replaced icemaker and tested for functions, no problems found. Complete"
Richard P.
WASHER WHIRLPOOL MHW8630HW2 Arrived onsite for the washer not working. During testing found that the console was on and showing triple zero on the display. Tried to turn console off and was unsuccessful. Tried to put washer into diagnostics and was unsuccessful. Replaced console and it did not resolve the issue. Checked ACU and it’s getting power and the led is blinking correctly. Checked console harness connection and it’s good and harness looked fine. Will need to replaced ACU. Ordering parts and office to schedule. ; ordrng 1 W11316058 (harns-wire) and 1 W11316771 (filter) and 1 W11322884 (cntrl-elec)
Noah D.
RANGE MAYTAG PER5710BAC "Arrived on site to inspect oven for not boiling water, upon inspection found the element turning off early and flickering, ordering new element and switch. Office to reschedule ; ordrng 1 74005477 (ELEMENT ) and 1 7403P239-60 (SWITCH) and 1 AUTHO (AUTHO )"
Brandon C.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Arrived on site for customer complaint of unit not cooling in fresh food section, found defrost issue, ran diagnostic test, found heater circuit to be good, found failed defrost thermistor, I replaced thermistor, unit tested good."
Luis M.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for frost build up in freezer. Found gasket not fully sealing against cabinet,remolded door seal checked seal good."
Tyler G.
DRYER WHIRLPOOL WED49STBW1 "Arrived on site for dryer making screeching noise. After further inspection found at the front panel bulkhead as well as the back bulkhead of the unit were both damaged and chipping away paint causing it to rip your clothes after speaking with Bruce from work will take one found that the drone was the main cause because the drum is warped and not a perfect circular shape as it should be. With the motor not starting correctly whenever you get start and will also need to come out with new rollers as well. Office to reschedule ; ordrng 1 279443 (panel) and 1 279827 (motor!dryer) and 1 349241T (support,roller) and 1 W10899578 (DRUM) and 1 W10906683 (seal-door) and 1 W11112242 (bulkhead)"
Lou S.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the main control and console malfunctioning, I removed and replaced both and tested. Unit is operating as designed. Job completed."
Lou S.
DISHWASHER MAYTAG MDB4709AWB1 "Arrived on site to install previously diagnosed and ordered part. Due to the element failure, I lead and replaced the element and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Leonardo C.
DISHWASHER WHIRLPOOL WDF550SAHS0 Arrived on site to replaced panels. Replaced panel and found to hold handle to panel was broken. Need new screw and nut. . ; ordrng 1 PARTRESEARCH (PART RESEARCH )
Brandon C.
REFRIGERATOR LG LFX31925ST/00 "Arrived on site for customer complaint of unit not making ice, found ice maker not returning to home position unless reset button is pressed underneath the ice maker. Found miscommunication between ice maker thermistor and control, ordering control and ice maker. ; ordrng 1 CNOTE (AUTH) and 1 EBR75234703 (CONTROL)"
Eman J.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrive onsite for refrigerator lights not working. Tested system. Found refrigerator and freezer lights off. Replaced module freezer and module ff. Tested system. Everything works as designed. Job complete.
David Z.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site to diagnose refrigerator that pops the breaker as soon as it’s plugged in. Performed diagnostic on unit. Called tech line for assistance. Tech line had me remove each circuit, started with power to control, which popped breaker, light socket, popped breaker, lastly removed power cable connection which did not pop breaker when plugged in. This indicates we have a pinched or broken wire in the cabinet,
Leonardo C.
RANGE WHIRLPOOL WEG515S0FS2 "Arrived on site to test unit for oven not igniting. Tested unit found burnt out spark ignitor. Replaced ignitor. Tested unit, unit works good. Job complete."
Brandon C.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for customer complaint of controls not working during use when door is opened, and lower oven turned on by itself. Called techline, they documented under SR 7727318226, they connected me with safety team
Brandon C.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of UI console resetting after customer entered bake cycle, found short in UI console, I replaced UI console, unit tested good."
Kevin B.
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found gear case is failing, after replacing gear case ran test 51 to ensure all functions are operating properly. No water leaks from connections at time of service, job complete"
Jacob S.
REFRIGERATOR WHIRLPOOL WRT541SZDZ00 Arrived onsite for unit having scratches. Looked at unit. Found scratches. Used appliance paint.
Wesley P.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onsite for ff Evap freezing over. Customer had commenced defrost on 12 hour notice. Advised that fan and Evap cover should be replaced to correct issue. ; ordrng 1 W10695459 (module) and 1 W11033168 (harns-wire) and 1 WPW10501260 (cover-evap)
Al R.
WASHER MAYTAG MVW7232HW0 Arrived to inspect washer not filling properly.Customer advised she recently purchased the unit and feels the unit doesn’t fill enough to wash clothes properly.I ran diagnostics test mode and found no valve errors.Explained how the unit operates and the amount of water depends on the amount of clothes and soap usage.Unit works as designed.All water lines were dry at the time of service.Job complete
Jonathan M.
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Arrived on site for refrigerator that is not sealing properly. Inspected unit and work area. Found freezer door sealing properly but unit sweating at the top where the gasket touches the center million. I asked the customer whether they had seen any frost inside the freezer and they did not. Felt center million for heat exchange and found the Molien warm from the top screw for the handle and down to the bottom but from the screw up, the center mullion was cold water cold. I called Techline and spoke to Butch and SR# 7728365343. He had me take temperature in the freezer section and found the unit within range. He asked me to unplug the condenser fan and let the unit run for 10 minutes without the condenser fan running to see if the center mullion would change temperature. Found the upper portion of the mullion not changing temperatures and he bottom portion dropping in temperature. I called Techline back (Same SR) and spoke with Leon.