Service History 639 - Appliance Express

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Austin, TX 78745

Kevin

Job Details: 06/22/2021

"Arrived on site and inspected dishwasher and found rinse aid door/cover will not stay locked. Also found gasket on detergent drawer is out of its channel. Replaced dispenser and recommended to homeowner that if they are using pods to drop pod directly into lower left-hand corner of tub. Pods have been known to get caught on inside of detergent dispenser slider and move gasket out of channel, job complete"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW1

Near Austin, TX 78731

David Z

Job Details: 06/22/2021

"Arrived on site to diagnose dryer that was building excess moisture in unit. Ran unit with vent hose disconnected and found no air moving out the vent. Disassembled unit and found the belt on the motor snapped, resulting in blower wheel not turning. Returning with motor to resolve. ;

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78757

Justin

Job Details: 06/22/2021

"Arrived on site for a dishwasher not draining. Upon arrival the customer stated the unit will drain, but takes her pressing cancel and drain several times. I put the unit into diagnostics mode and found stored error code F9E1 for no drain. I then ran a diagnostics cycle and measured voltage at the drain. I found only 120V going to it, but could barely hear it running. This indicates a faulty drain pump. Office will need to reschedule. We will return with the drain pump already on order.; ordrng 1 CNote (Return with pump on order)"

We serviced a

GE REFRIGERATOR

Model ZIS360NRI

Near Austin, TX 78733

Luis

Job Details: 06/22/2021

Arrived on site for no ice. Diagnosed a defective icemaker replaced defective icemaker assembly

We serviced a

JENN-AIR OVEN

Model JJW2827IL01

Near Austin, TX 78746

Leonardo

Job Details: 06/22/2021

Arrived on site to test unit for upper oven fan continue to run when on room temp. Found oven reading 378? at room temp. Will order new sensor and control board. Office to reschedule. ; ordrng 1 W11290976 (Probe sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Hutto, TX 78634

David S

Job Details: 06/22/2021

"Onsite for fridge no cool. Found fridge open and unplugged. No UV dye at RC evap. Put unit into home position and found equalized pressures in a vacuum. Replaced hv drier, found no restriction in drier. Tried to pull a vacuum on unit, vacuum would not hold. Put a sweep charge into system. Found no evidence of refrigerant leaks. Put unit into test4 step 5, powered unit off, leaving the unit locked in FC position. Found equalized pressures at 55psi. Ordering nitrogen to further diagnose leak. Office to reschedule for SS repair. ; ordrng 1 NITROGEN (NITROGEN) and 1 WPW10143759 (UV drier)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78745

Kevin

Job Details: 06/22/2021

"Arrived on site and replaced actuator diagnosed on previous visit, after replacement ran a calibration cycle to confirm repair, job complete"

We serviced a

MAYTAG DRYER

Model MGD8630HC2

Near Austin, TX 78731

David Z

Job Details: 06/22/2021

Arrived on site to diagnose dryer making noise. Upon arrival I ran the unit and verified there was a scraping noise coming from the right hand side of panel and observed the panel was slightly bowed and scraping against the drum. I was able to straighten out the right side panel. The unit is now running quietly. Advised customer if unit returns to follow up with us and we will return with drum and right side panel. Unit will need a 2 man job due to being a stacked unit. Call complete.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW03

Near Dripping Springs, TX 78620

Robert

Job Details: 06/22/2021

Arrived on job for complaints of warm temperature. Found the evaporator blocked with ice. Enter diagnostics and turn on heater heater working properly. Test thermistor and found out of range.

We serviced a

GE OVEN

Model JGBS30DEK2WW

Near Austin, TX 78724

Leonardo

Job Details: 06/22/2021

Arrived on site to test unit for gas smell. Found new valve came with natural gas orifice. Will need to order new Lp oven orifice. Office to reschedule. ; ordrng 1 WB49X26121 (Conversion assembly) and 1 WB28X21079 (Oven orifice LP)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS04

Near Georgetown, TX 78628

Lou

Job Details: 06/22/2021

"Arrived on site to inspect refrigerator nameplate missing and RC doors not level. Upon further inspection, I found the nameplate missing and the unit needed to be leveled. I placed a new nameplate on the FC door and attempted to level the unit but found the unit leaning to the right side. Customer advised that when the home was built and the tile was laid, the tile wasnt laid all the way back to the wall behind the unit. I recommended that the customer place something behind the unit on the right side to be able to level the unit. Customer advised that they will have someone finish the tile or they would and if needed, they will contact the office to get assistance with leveling the unit. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Hutto, TX 78634

Wesley

Job Details: 06/22/2021

Arrived onsite and replaced the ice chute which had frost build up underneath it. Ice door and separator are operating properly. All checks good.

We serviced a

WHIRLPOOL OVEN

Model RBS305PDQ6

Near Dripping Springs, TX 78620

Robert

Job Details: 06/22/2021

Arrived on job to replace inner glass. After replacement customer inspected work.

We serviced a

WHIRLPOOL Dryer

Model n/a

Near Leander, TX 78641

Kayman

Job Details: 06/22/2021

Arrived onsite to install previously diagnosed parts. I installed the repair kit and tested the unit. The unit is working as designed at this time.

We serviced a

WHIRLPOOL COOKTOP

Model JEC3536BS00

Near Kyle, TX 78640

Leonardo

Job Details: 06/22/2021

Arrived on site to replace left front switch and right front switch and right front burner. Replaced all 3 parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ1

Near Round Rock, TX 78664

David S

Job Details: 06/22/2021

"Onsite to install previously diagnosed parts. Replaced flame spreader and unit still wouldnt re-ignite after preheat. Turned on microwave vent, tested, no ignite. Opened back door to house, tested, no ignite. Tested with vent on and door open, no ignite. Checked for insulation issues, found none. Took off bottom two trays from underneath oven and found vent hole prongs bent. Reshaped, tested, no ignite. Oven will only re-ignite if door is opened or if bottom panel or bottom underneath trays are off. Called techline, they told me to order harness from service pointer they gave me W10622771. SR#7730889209 Ordering harness WPW10701462. ; ordrng 1 WPW10701462 (Harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM0

Near Austin, TX 78738

Robert

Job Details: 06/22/2021

Arrived on job for complaints of not draining. Found the drain hose too low allowing back flow. Hung the hose higher in cabinet. After replacement test operation. No leaks detected at time of service

We serviced a

JENN-AIR RANGE

Model JDRP548HL00

Near Austin, TX 78733

Kevin

Job Details: 06/22/2021

Arrived on site and inspected range and found knob for left smaller oven will not stay attached to valve stem/UI. Moving right ovens knob over to the left one works fine. There is no visible issue between each of the knobs. Took pictures. Will send two knobs directly to customer ; ordrng 2 D2CW11316872 (D2C Knob)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSO48QMB02

Near Granger, TX 76530

Wesley

Job Details: 06/22/2021

Arrived onsite and thoroughly inspected unit for cooling issue. Found temps at 32 in freezer and over 50 in fridge. No frost pattern beyond the first loop of the evap. Found possible large deposit of oil floating on top of water in pan underneath unit. Approval from expert panel on overhaul of unit sealed system.

We serviced a

WHIRLPOOL WASHER

Model MAH6500AWW

Near Hutto, TX 78634

Wesley

Job Details: 06/22/2021

Arrived onsite for washer door not closing.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Driftwood, TX 78619

Jacob

Job Details: 06/22/2021

Arrived onsite for unit have ice buildup at the bottom of the freezer. Looked at the bottom and saw a sheet of ice at the bottom. Removed ice from the bottom of the unit and also found that the drain tube was clogged causing the water buildup at the bottom p. Cleared all ice from he bottom of the unit and the drain area. No issues at this time. Job complete

We serviced a

KITCHENAID OVEN

Model KEBS107SSS04

Near Austin, TX 78759

Justin

Job Details: 06/22/2021

"Arrived on site for a wall oven not working after a self clean. Upon arrival the customer stated the unit was responsive, but had no heat. I turned the power off at the breaker. I also had the customer sign the moving appliance damage waiver, for they had soft hard wood floors. I gained access to the elements and ohmd them out. All read good. I then ohmd out the thermal fuse and found it open and needing to be replaced. The customer requested not fully installing the wall oven back so the next service will be easier. ; ordrng 1 WP8304452 (Thermal Fuse)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18PNZS0

Near Austin, TX 78733

Luis

Job Details: 06/22/2021

"Arrived on site for refrigerant leak. Replaced evaporator,compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec. Ran diagnostics good frost formation on evaporator plate,hot gas solenoid passed. Reassembled unit ran diagnostics all test passed,checked all tubing no leaks."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Burnet, TX 78611

Cliff

Job Details: 06/22/2021

Arrived on site to diagnose a dishwasher that is not draining. Found drain pump failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Spicewood, TX 78669

Brandon

Job Details: 06/22/2021

"Arrived on site for customer complaint of unit not allowing water into unit. When I arrived I found unit unplugged, when I plugged unit in the drain pump started which is an indication of unit lost power during a cycle, I let the drain pump finish running. I ran diagnostic test cycle, unit tested good, I ran calibration cycle, I started a load of towels, unit filled and started washing, unit tested good at time of service

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Leander, TX 78641

Kayman

Job Details: 06/22/2021

Arrived onsite to install previously diagnosed parts. Upon inspection I found he center burner is missing the smaller cap which is required for it to ignite. I am ordering the Cap kit(W10811958) cap kit 2.0(W10814915 for return visit. Office to R/S due to part availability. ; ordrng 1 W10811958 (Cap kit center) and 1 W10814915 (Cap kit 2.0)

We serviced a

GE REFRIGERATOR

Model ZIF36N

Near Austin, TX 78730

David Z

Job Details: 06/22/2021

Arrived on site to install previously diagnosed defrost timer to resolve compressor not running. Replaced defrost timer and retested. Verified unit is cycling on and working as designed. Call complete.

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Granger, TX 76530

Wesley

Job Details: 06/22/2021

Arrived onsite and installed control. Unit is now operating as designed. Advised customer on repair.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Jarrell, TX 76537

Tyler

Job Details: 06/22/2021

Arrived on site for refrigerator leaking water and not freezing correctly in the freezer. Upon arrival I was able to confirm that unit had a clog defrost drain line as well as an evaporator defrost issue in the freezer section the defrost drain line had a massive dirt clog inside the P-trap and the thermostat inside the Evap motor harness assembly had also stopped gauging correct temp. I ended up unclogging the drain line re-silicone in the drain line in and then I installed a new Evap motor harness assembly and high-voltage control reassembled and tested unit and found everything functioning as designed and form because we would take 24 to 48 hours to call refrigerator and make ice call complete

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Killeen, TX 76549

Noah D

Job Details: 06/22/2021

"Arrived on site to inspect unit for not heating, upon inspection found the unit was grounding out at the bake element, ordering element. Office to reschedule ; ordrng 1 W11111743 (elmnt-bake)"

We serviced a

GE REFRIGERATOR

Model GCE06GGHDWW

Near Georgetown, TX 78628

Jonathan S

Job Details: 06/22/2021

"Arrived on site for under-counter refrigerator not cooling. Inspected unit and work. Found no frost pattern. Gained access to compressor and found kicking and off. Removed starting device and measured compressor electrical windings and found within range. Measured amp draw to compressor and found at 3.6 amps and shutting off. Either bad starting device or mechanically failed compressor. Will need to replace starting device and test unit. Removed starting device and installed new. Measured amp draw and found .80 amps, within range. All tested good, no water leaks detected during service."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78728

Justin

Job Details: 06/22/2021

"Arrived on site for a washing machine not cleaning well. Upon arrival the customer stated that she did not believe anything was wrong with it, but did not like the way it cleaned her clothes. She stated someone had told her to call anyways. I put the unit into diagnostics mode and found stored error code F0E4 for high water temp and F2E1 for stuck key. I cleared the error codes. I then ran a test cycle and found it running through as designed. No error codes thrown at the end of the cycle. I found the water lines installed correctly and the temp sensor within range. I advised the customer on my findings. Unit is working as designed.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Georgetown, TX 78628

Lou

Job Details: 06/22/2021

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could not duplicate the noise. From the customers description of the noise, I disassembled the unit and found the back right roller damaged. I removed and replaced both rollers and cleaned the axles and removed and replaced the tension pulley and vacuumed the lint from the unit. Reassembled the unit and retested and unit is operating as designed. No lint observed at the end of service, job completed."

We serviced a

WHIRLPOOL DRYER

Model LEQ9508KQ1

Near Austin, TX 78732

Brandon

Job Details: 06/22/2021

"Arrived on site for customer complaint of long dry times, found unit had 200 degrees exhaust temperature, cycling on and off just fine, I went in the attic to see where it was venting to, found weak air flow and fire hazard due to duct being disconnected. instructed customer to have vent company back out and have the duct worked on."

We serviced a

AMANA REFRIGERATOR

Model SRD26VPSE

Near Spicewood, TX 78669

Brandon

Job Details: 06/22/2021

"Arrived on site for customer complaint of unit not cooling, found failed start device, ordering start device. ; ordrng 1 WP10097202 (Start device)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Driftwood, TX 78619

Jacob

Job Details: 06/22/2021

Arrived onsite to replace all switches ordered. Replaced switches. Tested the unit. Unit tested good. No issues at this time. Job complete.

We serviced a

KITCHENAID RANGE

Model KCGD506GSS

Near Austin, TX 78759

David Z

Job Details: 06/22/2021

"Arrived on site to install mounting bracket per tech line instructions to resolve gap in counter top where cooktop meets. Installed bracket and tightened down. Found this reduced the gap some, but there is still some minor spacing. No further repairs to attempt as cooktop has been replaced and is now properly braced. Also installed new bezels on cooktop missing from previous cooktop. Call complete."

We serviced a

GE DISHWASHER

Model GDT655SSJ2SS

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/22/2021

Arrived on site for on site for dishwasher leaking. Inspected unit and work area. Tested operation and found major suds buildup in unit (see SD-pic). Found customer using wrong soap. Added cooking oil to disintegrate soap suds. Had customer place towel down in front of unit in case it leaks. Advised customer to run light cycle after current cycle completes.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Hutto, TX 78634

Wesley

Job Details: 06/22/2021

Arrived onsite and replaced belt. Unit is now operating as designed. Advised on repair.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Austin, TX 78745

Kevin

Job Details: 06/22/2021

"Arrived on site and inspected washer and found stacked dryer above washer is leaking.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Austin, TX 78717

David S

Job Details: 06/22/2021

"Onsite for fridge not cooling properly. Found ice build up on RC evap cover and that evap cover not sealing properly due to evap cover clips out of shape. Ran diag test 38 force defrost, defrost heater came on in freezer. Ordering evap cover and UI. Will continue diagnosing on return visit. Needs AUTHO; ordrng 1 WPW10387382 (Evap cover RC) and 1 W11130211 (UI) and 1 CNOTE (AUTHO)"

We serviced a

WHIRLPOOL WASHER

Model GHW9150PW0

Near Austin, TX 78735

Kevin

Job Details: 06/22/2021

"Arrived on site and inspected washer and found door will lock and drain will run but there is no motion from wash basket. After several minutes washer will display F06. At minimum motor control would need to be replaced

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Mustang Ridge, TX 78610

Jacob

Job Details: 06/22/2021

Arrived onsite for unit making noise when slowing down occurs. Tested unit didn?t hear the noise. When looked under the unit. Found that the actuator was the wrong one from the factory. Replaced actuator. Tested unit. Unit tested good. No leaks at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHV02

Near Cedar Park, TX 78613

Justin

Job Details: 06/22/2021

"Arrived on site for a refrigerator with the doors not closing properly. Upon arrival customer stated that on their old unit the door would close automatically. They informed me that they thought the doors may be unleveled and causing this unit to not automatically close. I used my level and found the doors aligned properly. I also advised the customer the doors are working as designed and this unit does not have the same hinges that their LG had. I also advised the customer on the use of a customer instruct.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB00

Near Driftwood, TX 78619

Jacob

Job Details: 06/22/2021

"Arrived onsite for unit not freezing/cooling. Listened to the unit. Heard the fan and the compressor running. Could not hear the fan in the freezer turning on. Ohmed out the motor and motor was open. Replaced motor, fan turned on. No issues at this time. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WW2460B

Near Austin, TX 78748

Kevin

Job Details: 06/22/2021

"Arrived on site and inspected oven and found When set to 350 degrees Bake cycle will not heat. If temperature dial is moved up to 450? it will then turn on.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Austin, TX 78737

Luis

Job Details: 06/22/2021

"Arrived on site for no ice. Ran diagnostics E5 error on icemaker defective thermistor,replaced icemaker assembly,ran diagnostics icemaker passed harvest ran fill test passed. Lowered shut off arm on freezer icemaker,icemaker ran through a harvest and filled with water."

We serviced a

WHIRLPOOL WASHER

Model CAE2743BQ0

Near Austin, TX 78705

Scott

Job Details: 06/22/2021

"Arrived on site for coin slot jamming up when depositing money . Replaced coin slot .No water leaks detected at time of service. Job complete ."

We serviced a

GE REFRIGERATOR

Model PFSS6PKXESS

Near Austin, TX 78739

Luis

Job Details: 06/22/2021

"Arrived on site for loud noise and cooling complaint. Found ice forming on cover and forming out of vents diagnosed unit will need cover,sensor and drain clip. Unable to locate cover office to attempt to,find part ; ordrng 1 WR23X10582 (Sensor) and 1 Freshfoodevaporatorcovercompleteassembly (Fresh food evaporator cover complete assembly) and 1 WR51X10105 (Clip)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/22/2021

"Arrived on site for washer not cleaning clothes. Performed diagnostics mode and checked fault codes, no faults stored. Ran automatic test cycle and found not agitating correctly. Gained access to gearcase and motor. Found actuator not connected with cam. Found failed actuator. Removed actuator and installed new. Ran calibration cycle and automatic test cycle. Found unit agitating properly. Monitored all other operations. All tested good, no water leaks detected. Spoke with customer on soap usage with a home water softener."

We serviced a

UNKNOWN VENTHOOD

Model WVU37UC6FS1

Near Dripping Springs, TX 78620

Robert

Job Details: 06/22/2021

Arrived on job for complaints of noise. Called tech line and did video call noise level on all settings normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Cedar Park, TX 78613

David S

Job Details: 06/22/2021

"(Tw) Onsite for fridge not cooling properly. C/S unit was flickering on the RC temp at control, that it would reset itself to 7, and eventually wouldnt allow a change in the temp setting. Found unit cooling and freezing, but the controls were struck. Replaced control, re-programmed control to code, unit now functioning as designed. Advised customer to monitor cooling of the fridge for 24-48 hours. Call complete."

We serviced a

ELECTROLUX WASHER

Model EFLS617STT

Near Burnet, TX 78611

Cliff

Job Details: 06/22/2021

"Arrived on site to diagnose a washer that is not cycling properly. Found motor control board shorted preventing unit from running. Autho is needed per w/o and office to set return appointment once autho is obtained.

We serviced a

MAYTAG WASHER

Model MAV7700AWW

Near Elgin, TX 78621

Matthew

Job Details: 06/22/2021

Arrived onsite for washer filling and then delayed or no start. Unit is having intermittent timer and switch issues. Need to order timer and return with lid switch to correct issues. Office to reschedule ; ordrng 1 WP22003499 (timer)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0JV0

Near Manor, TX 78653

Matthew

Job Details: 06/22/2021

Arrived onsite to replace previously diagnosed parts. Replaced control and sensor. Tested unit at 350 degrees and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model KCGS350ESS00

Near Austin, TX 78758

David Z

Job Details: 06/22/2021

"Arrived on site to diagnose cooktop with sticking center burner knob. Tested unit and found the knob for center burner was seated too low, so the knob was rubbing. Removed cooktop and slightly bent the bracket on the manifold pipe to allow more rise on the valves and knobs. Retested unit and found no further rubbing, all is working as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Austin, TX 78702

Scott

Job Details: 06/22/2021

"Arrived on site for leaking washer . Found several small cracks on bottom of bellow causing leaks . Double checked all hose and dispenser connection . All checked dry . Replaced bellow Ran diagnostics wash and quick wash ."

We serviced a

JENN-AIR OVEN

Model JJW3430DS00

Near Cedar Park, TX 78613

Kayman

Job Details: 06/22/2021

Arrived onsite to install previously diagnosed parts. I installed the outer door glass and hinges. The unit is working as designed at this time.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Canyon Lake, TX 78130

Noah D

Job Details: 06/22/2021

"Arrived on site to inspect unit for not venting properly, upon inspection found the units standpipe had been crimped allowing a lot of lint to escape, I corrected the vent but the standpipe will need to be fixed by builder. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, TX 78754

Matthew

Job Details: 06/22/2021

Arrived onsite for freezing lines. Upon arrival found water dispenser line and ice maker fill line frozen. Customer has had issues before. Customer already tried turning up the temperature to counter the freezing lines. Set to 41 degrees and confirmed temperature. Freezer set to 2 degrees and recorded 9 degrees .

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Cedar Park, TX 78613

Justin

Job Details: 06/22/2021

Arrived on site to install previously diagnosed parts. I installed the new harness and then tested the unit in diagnostics. No error codes were present. I ran a test cycle and it ran through as designed. No leaks observed at the time of service. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/22/2021

"Arrived on site for dishwasher not draining dishes. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no faults. Monitored test cycle while measuring amp draw. Measured incoming water temperature at 120?. Found amp draw at 6.5 amps, within range. Found rinse aid in dispenser. Checked heater for hot temperatures at end of cycle and suds from rinse aid. All tested good, no water leaks detected. Found customer on home water softener. Spoke with customer on user care guide and soap usage."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Temple, TX 76502

Tyler

Job Details: 06/22/2021

Arrived on site for washer not allowing hot water in unit. Upon arrival entered diagnostics but found no error codes stored. Upon further tests I found both hot/cold sides of inlet valve malfunctioning. Tested power to valve and found stable 120v connection. Removed water lines and inspected water pressure and found no irregularities. I then replaced inlet valve and reassembled and tested washer. Found unit allowing proper water flow and cycling as designed. Call complete

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS02

Near Cedar Park, TX 78613

Kayman

Job Details: 06/22/2021

Arrived onsite for wall oven with shattered door. I found the inner pane and glass pack broken . I replaced both panels and reassembled the door. The unit is working as designed at this time. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB0

Near Austin, TX 78725

Scott

Job Details: 06/22/2021

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Temple, TX 76502

Tyler

Job Details: 06/22/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Austin, TX 78717

David Z

Job Details: 06/22/2021

"Arrived on site to diagnose refrigerator with moisture around mullion and gasket. I observed the unit had a build up of moister. Retraced steps from service pointer and I tested the software via test 129 and 134. All software was up to date. I then tested the voltage to the mullion and found that it was at 12.7 dc volts. I then checked resistance at the mullion and found it to be 16.3 ohms. I also checked a new mullion and also got 16.3 ohms resistance. Called tech line and spoke to Bruce, Sr# 7731067056. Bruce advised setting mullion to always on via test 85. Recommended giving it 24 hours to test, and if issue still persists to order a new mullion from the Plainfield warehouse, which should measure around 8 ohms resistance. Call complete at this time, customer will follow up if issue persists"

We serviced a

JENN-AIR COMPACTOR

Model TC707S3

Near Austin, TX 78734

Brandon

Job Details: 06/22/2021

"Arrived on site to replace gear kit, after replacing, unit is working as designed."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Georgetown, TX 78628

Lou

Job Details: 06/22/2021

"Arrived on site to insect wall oven odors and control issues. Upon further inspection, the customer advised that the unit is putting off a bad smell and the interior light wont turn off. I tested the light/door switch and found the switch not making good contact with the actuator. Adjusted the switch/latch assembly and retested and light is turning off now. I placed the unit in diagnostics and checked error codes and found F6E4. Per tech sheet, I removed and replaced the main control and tested. Unit is operating as designed. I recommended that the customer connect the unit to WiFi. Job completed."

We serviced a

MAYTAG RANGE

Model MER6600FZ2

Near Wimberley, TX 78676

Jacob

Job Details: 06/22/2021

Replaced control. Tested unit. Unit tested good. No issues at this time. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Round Rock, TX 78664

David S

Job Details: 06/22/2021

"(Tw) Onsite to install previously diagnosed parts. Replaced control. Tested thermistor in FC, 2.4ohms at room temp.Tested heating element in FC, 22ohms. Both within spec. Replaced evap harness. Plugged unit back in, evap showed a good frost pattern. Unit functioning as designed. Informed customer to let unit cool for 24-48 hours before use. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Mustang Ridge, TX 78610

Jacob

Job Details: 06/22/2021

"Arrived onsite to replace FR door to the unit. Attempted to replace FR door. But after replacing the door, the new door would not seal correctly. Need to re order the FR door to the unit. Ordered part. Office to reschedule ; ordrng 1 LW11258441 (FR DOOR)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near Dripping Springs, TX 78620

Robert

Job Details: 06/22/2021

Arrived on job to replace previously diagnosed parts. After replacement test operation.

We serviced a

IKEA DISHWASHER

Model IUD8500BX1

Near Austin, TX 78750

Justin

Job Details: 06/22/2021

Arrived on site to install previously diagnosed parts. I installed the new drain pump and control. I then put the unit into diagnostics mode and ran a test cycle. The unit ran through as designed and drained properly at the end. No leaks observed at the time of service. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Waco, TX 76712

Jonathan M

Job Details: 06/22/2021

"Arrived on site for an oven that has no power. Inspected unit and work area. The customer advised that the unit does have power but that when they went to hook up their Wi-Fi, the unit stopped allowing them to use the lower oven functions of the unit. They flipped the breaker off for a for 10 minutes and flipped it back on. The unit has been recycling between turning itself off, turning back on, showing the unit is trying to update and to not unplug, and rebooting again. I spoke to PR and was advised that this would have to be a user interface related issue du to the unit continuously cycling and this happening after hooking it to WiFi. He advised to order the controls just in case. Ordering parts and the office will need to contact the customer about a return date due to a PSP item. ; ordrng 1 W11261169 (cntrl-elec W/O POWER SUPPLY ) and 1 W11297709 (console STAINLESS )"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS7

Near Austin, TX 78748

Leonardo

Job Details: 06/22/2021

Arrived on site to test unit for unit sparking. Found sparking from high voltage. Will need new mag cap and diode. Office to reschedule. New autho Kxc5d00pl1 7730987066; ordrng 1 W10850446 (Capacitor)

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Burnet, TX 78611

Cliff

Job Details: 06/22/2021

Arrived on site to replace previously ordered parts for washer. Replaced wash plate and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Seguin, TX 78155

Noah D

Job Details: 06/22/2021

"Arrived on site to inspect unit for not producing enough ice, upon inspection found the freezer was beginning to show signs of a defrost error, I tested the icemaker and found no issues. Ordering correct parts to fix issue. Office to reschedule ; ordrng 1 W11232848 (CONTROL ) and 1 W11235110 (HARNESS) and 1 W11256966 (UI)"

We serviced a

GE WASHER

Model GFWR4800F2WW

Near New Braunfels, TX 78132

Andrew

Job Details: 06/22/2021

Arrived on site to test unit for loud noise. Found tub and basket broken. Found ball bearings were swung around denting top panel and right side cavity. Needing tub and basket parts and seals to fix issue. Needing 2man and 2hrs on return visit. Office to reschedule. ; ordrng 1 2HRS (2HRS) and 1 2MAN (2MAN) and 1 WH01X21994 (seal oring) and 1 WH08X22620 (gasket main) and 1 WH45X10136 (tub asm rear) and 1 WH45X10137 (basket and trunnion) and 2 WH45X10138 (ring balance asm)s and 1 WH45X20004 (washing machine tub)

We serviced a

WHIRLPOOL WASHER

Model WTW8000BW0

Near Burnet, TX 78611

Cliff

Job Details: 06/22/2021

Arrived on site to diagnose a washer that is not cycling properly. Found wire broken at drain pump and repaired wiring. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Burnet, TX 78611

Cliff

Job Details: 06/22/2021

"Arrived on site to replace compressor for refrigerator. Installed new compressor an found new compressor motor is locked up and compressor won't run. Reordering compressor and office to set return appointment, and only 1 hour needed on return.; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Stub)"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near New Braunfels, TX 78130

Andrew

Job Details: 06/22/2021

Arrived on site to test unit for wet clothes. Found inlet valve was broken. Control was not responding. Recommend replacing valve and control. Office to reschedule. ; ordrng 1 W11038689 (valve)

We serviced a

AMANA DRYER

Model NED5800HW1

Near Burnet, TX 78611

Cliff

Job Details: 06/22/2021

Arrived on site to diagnose a dryer that is making unusual noise. Found screws for heater loose and tightened them. All is working properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC5SHEXNS03

Near New Braunfels, TX 78130

Noah D

Job Details: 06/22/2021

"Arrived on site to inspect unit for not cooling, upon inspection found the unit was completely frosted over causing the no cool, instructed customer to defrost completely and we will order the needed parts. Office to reschedule ; ordrng 1 2188824 (thermostat,defrost) and 1 2307037 (control board asm)"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Spicewood, TX 78669

Brandon

Job Details: 06/22/2021

"Arrived on site for customer complaint of unit not heating, found failed element, I replaced element, unit tested good. P

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Robinson, TX 76706

Jonathan M

Job Details: 06/22/2021

"Arrived on site for a microwave that is steaming up the microwave when the unit is being used. Inspected unit and work area. Tested the unit and found the unit able to hold a paper towel up against the bottom indicating that the blower was actually working properly. I did find that the customer does not have any ventilation for the microwave to blow the air out and is currently venting through the top of the microwave underneath the cabinetry. I did advise the customer that she may get better ventilation if she has proper venting set up. However, I did explain that with the unit holding the paper towel, the unit is working as designed and there?s no other fix that can be made for the unit to make a performing better. Unit is working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Georgetown, TX 78626

Lou

Job Details: 06/22/2021

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, customer advised that the freezer light isnt working. When I opened the FC door, I found that the drawer wouldnt open all the way and the FC light wasnt coming on. I found frost had built up on the FC drawer slides due to an air leak. I disassembled the door and bottom drawer and removed and replaced the slides (W11265130) and reassembled the FC section. Leveled the unit and tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near New Braunfels, TX 78130

Andrew

Job Details: 06/22/2021

"Arrived on site to replace previously diagnosed console. Replaced console, tested unit to 350, unit is working as designed. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Lakeway, TX 78738

Robert

Job Details: 06/22/2021

Arrived on job for complaints of not dispensing. Found the dispenser not working properly. Replaced dispenser and test. No leaks detected at time of service

We serviced a

GE DRYER

Model GTDP180ED0WW

Near Harker Heights, TX 76548

Job Details: 06/22/2021

Arrived on site and inspected dryer with a stripped timer knob. Confirmed the complaint and removed and replaced the timer and knob. Reassembled and unit tested as designed. JOB COMPLETE

We serviced a

GE MICROWAVE

Model JVM6175SK2SS

Near Buda, TX 78610

Jacob

Job Details: 06/22/2021

"Arrived onsite for unit tripping the breaker. Tested unit. Unit blew the breaker right away. Checked switches and all checked good. Checked fuse on the filter board and all checked good. Spoke with SW and checked the control and control board was working when connections for the 3rd mole. Connector to the control, the unit would not turn back on.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ

Near Pflugerville, TX 78660

Wesley

Job Details: 06/22/2021

Arrived onsite and found airflow obstructed causing certain shelves to not reach cooling temp in fridge cabinet. Removed obstruction and verified good temp after repair. Advised customer. All checks good.

We serviced a

KITCHENAID OVEN

Model KFDC558JIB00

Near Cedar Park, TX 78613

David S

Job Details: 06/22/2021

"Arrived on site for small oven door not closing properly. Wobbling when closing. We gained access to the hinges and swapped the hinges around. We found the door closing as designed but not staying open when full opened. We installed new left and right hinges into the door, in there correct position, and still found the oven door not staying open. We inspected the door and found no missing glass inside the unit. Tested the door and found the hinges still under a lot of tension when full opened, forcing the door to slam forward. I spoke to Shana. I am ordering a parts research on the left and right hinge. ; ordrng 1 W11402038 (Kickplate) and 1 Partsresearch (18 inch oven door hinges left and right)"

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDC0

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/22/2021

"Arrived on site for washer leaving water in fabric dispenser and drawer not sliding out easily. Inspected unit and work area. Tested dispenser drawer operation and found no sliding in and out as designed. Found dispenser housing will need to be replaced to correct, housing out of square. Performed diagnostics mode and tested inlet valve operation and found working as designed. Recommend to dilute fabric softener before placing in dispenser. All tested good, no water leaks detected.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Georgetown, TX 78633

Lou

Job Details: 06/22/2021

"Arrived on site to inspect dishwasher not draining. Upon further inspection, customer advised that the tub was full but they smoked the water. I found the drain area more full than normal. I pressed the start button for 3 seconds and it engaged the drain pump and it took a while for the water to drain and even after the 3 minutes, there was still more than half the drain area with water. I inspected the drain hoses and they were clear. I inspected the disposal area and it was clear and the plug was removed. I removed the drain hose from the dr tube and found the check valve blocked. Removed the debris and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

GE REFRIGERATOR

Model GFE27GMDDES

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/22/2021

"Arrived on site for refrigerator intermittently cooling in RC. Inspected unit and work area. Unit was cooling at time of service. Customer stated that another service company had replaced main control twice and RC heater. Performed diagnostics mode and tested thermistor, fans and sealed system. Found sealed system correct. Called Whirlpool tech support and spoke Tony. Found possibly of intermittently RC fan failure. Will need to replace fan motor and evaporator cover. Unit was working at time of service and no water leaks detected during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADE0

Near Austin, TX 78739

Leonardo

Job Details: 06/22/2021

Arrived on site to test unit Not draining. Found glass stuck in drain motor. Removed glass test unit and unit test good

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS4

Near Austin, TX 78732

Brandon

Job Details: 06/22/2021

"Arrived on site for customer complaint of PO error code and unit not cooling, found failed HV control board. Customer has one on order and is being delivered today, he is going to install the one he bought and call us if there is a problem."

We serviced a

JENN-AIR COOKTOP

Model JGD8130ADW

Near Austin, TX 78735

Leonardo

Job Details: 06/22/2021

Arrived on site to replace valve and switch and igniter. Replaced all parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL FREEZER

Model WZC3122DW01

Near Waco, TX 76706

Jonathan M

Job Details: 06/22/2021

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, coupler, and dye dryer. Charge the unit and found the compressor kicking off due to over and being. Stabilized pressures and found the unit had a restriction. Spoke to SW and was advised to run a vacuum pump on the unit to suck up any liquid contaminants in the system. Went to vacuum out the unit and found the vacuum pump in operable.