Service History 639 - Appliance Express

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS02

Near Georgetown, TX 78633

Lou

Job Details: 04/06/2021

"Arrived on site to inspect cooktop flames. Upon further inspection, I tested the cooktop and all burners/flames are operating properly. Customer provided a picture of the flames and all were orange/yellow. Customer advised that they have a humidifier in the home. I explained that the humidifier is the cause of the orange/yellow flames and provided a video of such issue. Recommended that when they cook to open a door or window unit, the flames turned blue again. No gas leaks detected during service, job completed."

We serviced a

GE DISHWASHER

Model GDT695SSJ0SS

Near Salado, TX 76571

Tyler

Job Details: 04/06/2021

Arrived on site for dishwasher needing previously diagnosed heater. Upon arrival I confirmed the leak was coming from both heater mounts. After installing heater I reassembled the dishwasher and during leak test I found droplets of water coming from bottom left corner of door. Informed customer of findings but they wished to continue with heater repair as is and want to wait before proceeding any further. Unit is functioning as designed and theres no longer my leaks coming from heater or seals around heater.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Austin, TX 78703

Richard

Job Details: 04/06/2021

Arrived onsite for the refrigerator ice maker freezing. Ran diagnostics and tested ice maker and it passed. Tested fill tube heater and its good. Did an ice maker fill test and it passed. Found that the customer uses crushed ice a lot. Found crushed ice residue in ice chute which caused the ice door to not close properly. Removed build up and tested ice door for air leaks and its sealing properly. Advised customer to used cube ice selection after using crushed ice to remove any crushed ice residue. All functions tested good complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Round Rock, TX 78665

Kayman

Job Details: 04/06/2021

Arrived onsite to install previously diagnosed parts. I installed the water tube and valve. I tested the unit and it is working as designed no longer spraying out of the ice tray. No leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS11

Near Leander, TX 78641

David Z

Job Details: 04/06/2021

"Arrived on site to diagnose microwave with damaged fan. Found the convect fan and motor were the issue. Found the nut had broken off the shaft of the convect motor. Ordering new convect motor, fan blade and retaining nut. Office to schedule when parts arrive. ; ordrng 1 W10909479 (Fan Nut) and 1 W10920268 (Convect motor) and 1 461967001792 (Fan Blade)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS5

Near Round Rock, TX 78665

Jimmy J.

Job Details: 04/06/2021

Arrived on site to install previously diagnosed part. Removed door and installed new door. Microwave light turns off when door is closed. Interlocks were not affected by damaged door. Microwave operating as designed. Job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78751

Matthew

Job Details: 04/06/2021

Arrived onsite for dishwasher beeping and not finishing cycle. Upon arrival put unit in diagnostics and found error codes F8/E1 and F8E2 inlet valve issue and F10/E2 vent wax motor. Ran test cycle and found unit was receiving insufficient water. Valve was energized but very little water flow. Will need to order and replace valve assembly. Ordering vent just in case. Office to reschedule. No leaks present at this time.; ordrng 1 W11184028 (GASKET ) and 1 W11416460 (VENT ) and 1 W11434044 (INLET VALVE )

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS5

Near Kyle, TX 78640

Andrew

Job Details: 04/06/2021

Arrived on site to test unit for broken build socket stuck in lamp housing. Found housing was burnt replaced housing and found constant voltage no matter what setting even in off. Recommend replacing control. Office to reschedule.; ordrng 1 W10892389 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, TX 78702

Matthew

Job Details: 04/06/2021

"Arrived onsite for icemaker not making ice. Upon inspection found inlet valve not connected properly. Secured water valve, tested unit and unit is functioning properly. Ran multiple tests cycles to insure functionality"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, TX 78626

Tommy

Job Details: 04/06/2021

Arrived onsite for previously diagnosed parts.upon arrival replaced adapter and upper pan tested both. Unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS3

Near Lago Vista, TX 78645

David Z

Job Details: 04/06/2021

"Arrived on site to diagnose microwave with paint peeling in the bottom of it. Performed diagnostic of unit. Found rust under where paint has chipped away. CAlled and spoke with tech line, SR7730442560. Because of the degree of rust under the paint flakes its too far gone to try and sand away. Tech deemed the unit non repairable since its rusted and cant be painted over. Tech line says the cause of these issues is grease being trapped under the turntable / wheels, which then overheats and cracks/flakes the paint.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS02

Near Georgetown, TX 78633

Tommy

Job Details: 04/06/2021

"Arrived onsite for refrigerator not cooling. Upon arrival found unit was cooling but unit rc fan was not running, fc is good, rc needs to be replaced ordering service kit for front evap that comes with rc fan.; ordrng 1 W11395558 (Kit service fan motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near New Braunfels, TX 78132

Noah D

Job Details: 04/06/2021

"Arrived on site to inspect unit for leaking water, upon inspection found the dual valve has cracked causing a large leak, replaced valve and tested unit, no leaks or issues found, instructed customer to replace filter. Complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUID308ESS2

Near Driftwood, TX 78619

Luis

Job Details: 04/06/2021

"Arrived on site for no ice. Ran diagnostics found no water entering reservoir,voltage reading 11 vac continued test no frost formation on evaporator plate. Diagnosed a defective pump and leak in the system,replaced pump,compressor,evaporator and filter drier, vacuumed system down unit kept vacuum recharged system to manufacture spec. Reassembled unit advised customer of small leak at waterline customer will need to replace water,ran diagnostics on unit all test passed. ; used 1 W11325175 ( Pump) from stock"

We serviced a

WHIRLPOOL RANGE

Model GY397LXUS03

Near Elgin, TX 78621

Andy

Job Details: 04/06/2021

Arrived on site for range oven not heating properly. Tested and inspected unit and found failed bake element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

We serviced a

WHIRLPOOL WASHER

Model WFW5090GW0

Near Austin, TX 78722

Matthew

Job Details: 04/05/2021

"Arrived onsite for washer shaking. Ran unit in diagnostics test and all passed. Previous error codes still in memory, per tech sheet cannot clear F39, Fdl. Tested unit with load and in high spin unit would shake. Found unit not level. Leveled Right to left and front to back, customer floor also not level. Ran test and did reduce shaking some. Called tech line for assistance. Ran vibrating floor test and confirmed since unit is not on solid floor will cause additional vibrating given the weight of the unit. Per tech line, nothing more we can do. SR#7730427797."

We serviced a

MAYTAG WASHER

Model MVWB855DC0

Near Marble Falls, TX 78654

Cliff

Job Details: 04/05/2021

"Arrived on site to diagnose a washer that will not turn on. Found stuck key error saved in control and no response from ui. Ui will need to be replaced to complete repairs. .; , states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Canyon Lake, TX 78133

Andrew

Job Details: 04/05/2021

"Arrived on site to test unit dispenser door not opening. Found connection was a bit loose, ensured locking clip was secure, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

MAYTAG DRYER

Model PYE2000AYW

Near Canyon Lake, TX 78133

Andrew

Job Details: 04/05/2021

"Arrived on site to test unit for grinding sound. Found rear rollers were seized. Also found idler roller was seized causing belt to slip. Replaced rollers and belt. Tested unit, unit works good. Checked ventilation and found unit was not receiving proper ventilation. Advised customer to have ventilation cleaned by professionals prior to using unit to prevent further damage. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Georgetown, TX 78633

Lou

Job Details: 04/05/2021

"Arrived on site to inspect refrigerator still cooling, but not lights on inside and UI not responding. Upon further inspection, Senior tech PR and myself tested several connections to the hv control, UI, power board, deli control, and LED control and found that we were getting proper voltage to the deli control, but not getting proper voltage at the door hinge harness. After testing all points of VDC, we testing continuity and ohms to the harness at the hinge with the harness at the control and found that the black wire at the hinge to control was not showing continuity which is the reason the UI is not coming on and interior lights arent working. This tells us that the harness is damaged within the chassis.

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DP02

Near New Braunfels, TX 78130

Noah D

Job Details: 04/05/2021

"Arrived on site to inspect microwave for not heating correctly, upon inspection found the unit did heat water to the desired temps, customer tested with egg cup meal and found no issues when placed correctly in microwave. Found no error codes. Complete"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS01

Near Spring Branch, TX 78070

Andrew

Job Details: 04/05/2021

"Arrived on site to replace console from previous diagnosis. Replaced console, tested unit to 350, unit heats good. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Belton, TX 76513

Wesley

Job Details: 04/05/2021

Arrived onsite for switch lights staying on. Identified bad switch. Replaced. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Austin, TX 78747

Leonardo

Job Details: 04/05/2021

Arrived on site to replace burner. After replacing burner found infinite switch not turning off and always sending power to right front burner. Will order new infinite switch. ; ordrng 1 WP3149400 (RF SWITCH)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Austin, TX 78759

Scott

Job Details: 04/05/2021

"Arrived on site for washer filling but nothing else . Ran diagnostics. Got 0-2 , 8-1 ,0-4 codes Unit is making loud noise during spin . Will need gear case ,possibly suspension. Will need 2nd man . No water leaks detected at time of service. Call to set return ; ordrng 1 TWOMAN and 1 W10780045 (SUSPENSION )"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6DS00

Near Cedar Park, TX 78613

David S

Job Details: 04/05/2021

Arrived on site for center burner not lighting. I inspected th unit and work area. I found the center burner caked with grease and debris. I tried to clean off the debris with no success. I am ordering the burner head. Both orfices and orfice holder just in case.I spoke to the customer about the proper maintenance its the unit and how to clean the cooktop and when to clean the cooktop to prevent this from happening in again. ordrng 1 W10811599 (Center burner head) and 1 W11243595 (Center main orfice) and 1 W10652706 (Center simmer orfice) and 1 W10611435 (Center orfice holder) and 2 W10758282 (Cooktop screws)s

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Pflugerville, TX 78660

Andy

Job Details: 04/05/2021

Arrived on site for dryer not heating at all. Tested and inspected unit and found failed cutoff. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

We serviced a

GE REFRIGERATOR

Model PSS28KSHBCSS

Near Harker Heights, TX 76548

Wesley

Job Details: 04/05/2021

Arrived onsite and replaced the filter head to restore flow in fridge. All checks good.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Troy, TX 76579

Jonathan M

Job Details: 04/05/2021

"Arrived on site for a washing machine that has a burning smell and is not running through cycles. Inspected unit and work area. Placed unit in service diagnostics and found an F0 E5 (off balance load) error code. Checked underneath the unit and did not find any burn marks. Tested the unit in a manual spin and agitation. Found the shifter not shifting into the agitation. Removed bottom cover and found the actuator and cam not connected. Replaced both cam and actuator and tested unit. Unit began working as designed. Call complete."

We serviced a

GE DISHWASHER

Model GSD1200G02BB

Near Hewitt, TX 76643

Jonathan M

Job Details: 04/05/2021

"Arrived on site for a dishwasher that?s not draining. Inspected unit and work area. Tested the unit and confirmed customers complaint. Remove the drain hose from the garbage disposal and found no water running through it when it was attempting to drain. I did notice that the drain solenoid was moving up and down when it was trying to recirculate versus when it was trying to drain. Spoke to SW and was advised to order the pump and motor assembly. Ordering part and customer requested to be scheduled; ordrng 1 WD26X10013 (motor/pump assy)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Temple, TX 76502

Wesley

Job Details: 04/05/2021

Arrived onsite and provided customer instruct on normal dryer function and noises. All checks good.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2266AEB

Near Harker Heights, TX 76548

Wesley

Job Details: 04/05/2021

Arrived onsite and replaced control for over cooling problem after the rolling blackouts. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model MVWB865GW1

Near Salado, TX 76571

Kayman

Job Details: 04/05/2021

Arrived onsite for washer that wont latch. Upon inspection I found F5E1 error and an error for stuck button. I could not recreate any issues with the latch or UI. Both working as designed. I did find the units water supply was turned off. I heard the unit making a loud scratching noise while agitating so in lifted the unit and inspected the drive system. I found gearcase oil leaking from the rotor stator area and spraying around the inner walls. I am ordering a gearcase(W11455453) stator(W10915700) rotor(W10915701) clutch(W10754448) slider(W10734521) control(W11401710) valve(W11165546). Office to R/S.; ordrng 1 W11455453 (Gearcase) and 1 W10915700 (Stator) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11401710 (Control) and 1 W11165546 (Valve)

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Killeen, TX 76549

Tyler

Job Details: 04/05/2021

Arrived on site for dryer needing not turning on after previously repaired. Upon arrival I found unit was receiving 240v and timer and p2s as well as door switch and all other hardware except motor were all functioning as designed. Upon further inspection of the motor I found. Loose connection one one of the neutral wires due to it falling out of place from a broken harness lock. I was able to repair the harness assembly connected to motor and after verifying the unit was continuously running within any breaks in power I was able to confirm unit is overall fully functioning at 100%. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV02

Near Lorena, TX 76655

Jonathan M

Job Details: 04/05/2021

Arrived on site for a refrigerator freezer door that is scratched. Inspected unit and work area. Will have to order a correct door and office will need to contact the customer about a reschedule date due to an out of stock and PSP item.; ordrng 1 W10919637 (dor-fip BLACK STAINLESS )

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Temple, TX 76504

Tyler

Job Details: 04/05/2021

"Arrived on site for washer not spinning cloths out all the way. Upon arrival customer stated their issue was that the cloths were not coming out spun out enough after each cycle. After running diagnostics there were still no error codes of any kind detected or saved. I ran multiple manual diagnostic test and eventually confirmed customer complaint. After 4 spin tests I found gearcase shaft dropping and causing the splutch assy. to rub against belt cover. Informed techline of findings and they recommended putting another gearcase and splutch assy, into the unit. Office will need to reschedule once Availability of parts is known. Sr#7730436628; ordrng 1 W11454734/lookatcnote (Gearcase) and 1 W10721967 (Splutch assy) and 1 WPW10427633 (Cover) and 1 Cnote (Per w.p. Techline they are saying we need to order a gearcase directly from plainsville) and 1 Cnote (Tgo please)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Waco, TX 76706

Jonathan M

Job Details: 04/05/2021

Arrived on site for a washing machine that?s tearing up clothes. Inspected unit and work area. Found a pillowcase stuck underneath the agitator. Removed agitator and found a burger underneath the agitator causing the issue. Replaced agitator and tested unit. Unit is now working as designed. Call complete.

We serviced a

MAYTAG REFRIGERATOR

Model MSF25D4MDM01

Near Manchaca, TX 78652

Luis

Job Details: 04/05/2021

"Arrived on site for led issues. Tested lights found at times light would not power on with switchs disengaged,found freezer switch not fully responsive,replaced freezer switch power cycled unit tested lights unit working as designed.

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Troy, TX 76579

Jonathan M

Job Details: 04/05/2021

Arrived on site for arrange that won?t hit the right front burner. Inspected unit and work area. Removed cocked up and found the right front element broken. Replaced element and tested unit. Unit begin working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KURL304ESS00

Near Temple, TX 76502

Tyler

Job Details: 04/05/2021

Arrived on site for refrigerator allowing moisture build up in between door panel per customer upon arrival. Upon arrival I was able to confirm a considerable amount of moister droplets running between door panels up and down entire glass on door. Informed In house techline of findings and also confirmed inner panel is no longer sealing correctly. Will need to return once availability of parts is known.; ordrng 1 W11431159 (Door panel)

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near New Braunfels, TX 78132

Noah D

Job Details: 04/05/2021

"Arrived on site to inspect washer for leaking out of the front dispenser, upon inspection found the water droplets coming out of the lower piece of dispenser, ordering dispenser per service pointer. Office to reschedule; ordrng 1 W11481731 (DISPENSER )"

We serviced a

GE REFRIGERATOR

Model PFSS5RKZASS

Near Wimberley, TX 78676

Andrew

Job Details: 04/05/2021

"Arrived on site to test unit for leak in ice container area. Found left door gasket was completely loose on outer edge. Customer stated different company came out to replace gaskets. Removed gasket and inspected for breaks or rips. Gasket was good. Found no obstructions in gasket channel. Installed gasket properly, tested unit, unit works good, no leaks detected. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Georgetown, TX 78626

Jimmy J.

Job Details: 04/05/2021

"Arrived on site for DW tub filling with water when not in use. Placed in diagnostics and no error codes came on. Found drain loop laying on the cabinet floor. Used zip ties to secure drain hose and make a high loop. Ran through diagnostics again and dishwasher is operating as designed. Customer has an RO system and with the drain loop laying on the cabinet floor it was allowing water from the RO to rush back into the dishwasher. Now that drain loop is secured in a high loop water will not fill the dishwasher cavity as it did previously. Explained to customer there maybe water inside the filter housing when not in use, but this is normal.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Dripping Springs, TX 78620

Brandon

Job Details: 04/05/2021

"Arrived on site for customer complaint of lights not working, found failed module, in freezer section, I removed module,

We serviced a

WHIRLPOOL RANGE

Model SF302BEGW

Near Georgetown, TX 78626

Kayman

Job Details: 04/05/2021

Arrived onsite for range not heating in the oven. Upon inspection I found the ignitor would glow but not ignite the gas. I removed the bottom and tested he ignitor. I found only 2.4 amps being drawn at the ignitor when atleast 3.4 amps would be needed to ignite the gas ignitor bake(WP3186491). No gas leaks detected during time of service. Job complete.

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Lakeway, TX 78738

Leonardo

Job Details: 04/05/2021

Arrived on site to replace LP kit. Replaced kit test unit and front right burner still not igniting. Replaced burner head and unit still not igniting. Will order new igniter and spark module. Office to reschedule 2 hour 2 man ; ordrng 1 W11238758 (Igniter) and 1 W11319687 (Spark module) and 1 2manjob (2 man job) and 1 2hours (2 hours) and 1 W11344433 (Switch harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS01

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 04/05/2021

Arrived on site to diagnose a refrigerator that is not cooling. Found ui not switching rc into defrost causing ice build up on evap. Ui will need to be replaced to complete repair. Customer is going to thaw unit and see if issue reoccurs prior to approving service

We serviced a

MAYTAG WASHER

Model MHW7000XW0

Near Austin, TX 78733

Kevin

Job Details: 04/05/2021

"Arrived on site and inspected washer and found saved error code F8E1, attempted to run a diagnostic cycle all and washer does not do anything. Sent a short video to CS. Attempted to run a normal cycle and it also doesnt do anything. Spoke with techline checked several connections at control board and found control board has failed and drain pump has failed.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Bastrop, TX 78602

Matthew

Job Details: 04/05/2021

Arrived onsite for washer not responsive. Upon inspection found faulty drain hose allowing water to enter cabinet and triggered electrical components to trip breaker. Replaced hose. Tested unit and unit is functioning properly. Ran multiple diagnostics cycles and a normal load and unit is performing as designed. No leaks present at this time. Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS1

Near Temple, TX 76502

Tyler

Job Details: 04/05/2021

Arrived on site for ice machine filling up and flooding. Upon arrival I was able to confirm the customer complaint and after further investigation I found that the issue was due to the fact that the drain line for the icemaker as well as the drain line for the dishwasher are connected to the same drain hose that is feeding into disposal and due to the disposal and drain line not being connected properly it is causing backflow in both units and causing a clog which is allowing the ice bin to overfill with water and not drain out properly oh I ended up inform the customer of the day we need to get a Plumber in order to get the repair fixed and to keep the drain line from both units separate so that way this issue cannot reoccurre. Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Jarrell, TX 76537

Kayman

Job Details: 04/05/2021

Arrived onsite for microwave not heating. Upon inspection I found the unit is heating but there is no function to the fan. I un installed the unit and took off the wrap to inspect the fan. In the event of the repair being approved please send the HV components just in case needed as they would still be covered under warranty. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Bastrop, TX 78602

Matthew

Job Details: 04/05/2021

"Arrived onsite for freezer door intermittently popping open. Upon arrival inspected door seal, seal is good. Tested unit is functioning as designed. Intermittent opening due to internal pressure. Instructed customer on door swing and proper closure. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Austin, TX 78724

Scott

Job Details: 04/05/2021

Arrived on site for lid not locking . Found latch not engaging. Replaced latch . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Cedar Park, TX 78613

David S

Job Details: 04/05/2021

"Arrived on site for washer squeaking while filling. I inspected the unit and work area. I found no fault codes. I ran a diagnostics cycle and found no squeaking during the fill. I found the gear case making a scraping noise during agitation and spin. I am ordering the gearcase, splutch and agitator just in case. The office will reschedule when we have an eta on the parts; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Splutch) and 1 WP3951744 (Agitator) and 1 WPW10006384 (Belt)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Round Rock, TX 78681

Scott

Job Details: 04/05/2021

"Arrived on site ,replaced drip tray ,evap fan W/ harness , evap cover . Tested unit all checked normal good frost pattern . No water leaks detected at time of service. Job complete ."

We serviced a

WHIRLPOOL MICROWAVE

Model MT4155SPQ5

Near Cedar Park, TX 78613

David S

Job Details: 04/05/2021

"Arrived on site for microwave not heating. I removed the microwave from the cabinet. I inspected the magnetron, capacitor, and thermostat. I found the thermostat damaged and showing open. I spoke to the customer about the unit. I reinstalled the unit and left it unplugged.

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near Pflugerville, TX 78660

Andy

Job Details: 04/05/2021

Arrived on site for washer not draining and F9-E1 error code. Tested and inspected unit and found failed drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Hutto, TX 78634

Andy

Job Details: 04/05/2021

Arrived on site for dryer smoke from lent trap and loose panel. Tested and inspected unit and found lent completely clogging vent removed and cleaned up all lent. Found loose panel due to mis shaped console clip from factory. Removed failed part and replaced with new. Tested unit and all operations are normal. Instructed customer that lint buildup was due to house venting needing to be cleaned. Instructed to have company come clean house venting and not to use unit until done. No other repairs are needed at this time.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Austin, TX 78723

Kevin

Job Details: 04/05/2021

"Arrived on site and inspected washer and didnt find any saved error codes, set washer in a diagnostic cycle and customer said agitation cycle is too loud. Explained that this is normal for this washer and its operating properly.

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Cedar Park, TX 78613

David S

Job Details: 04/05/2021

"Arrived on site for washer over filling. I inspected the unit and work area. I found fault codes F0e3 over load, f0e5 off balance, f9e2 water ring detected, f3e1 pressure system. I put the unit through a diagnostics cycle. I found it quitting out during half way through. I ran the drain pump and cleared all the water out. I replaced the main control and retested the unit. The unit went through diagnostics with no issues. I inspected the gear case and found it leaking oil. I am ordering the gear case, rotor stator and clutch to complete the repair.; ordrng 1 W11455453 (Gearcase) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W10734521 (Slider)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AES

Near Georgetown, TX 78633

Lou

Job Details: 04/05/2021

"Arrived on site to inspect refrigerator food items freezing in RC section, water not dispensing properly and ice not forming correctly. Upon further inspection, I found the ice chute gasket badly worn allowing warm air into the ice making housing and cold air escaping into the RC section freezing food items. Tested water dispenser and found the water barely flowing. Removed the filter and retested and same results. Using my bypass, I retested and water began to flow correctly. Also found the right RC door gasket torn on the left side near the top. I am ordering the right RC door gasket, filter head, ice chute gasket and office to schedule return service. No water leaks observed during service. Upon return, the ice chute gasket, right RC door gasket and filter head will need to be replaced. Customer is going to provide a new Everydrop filter #4 upon return service. ; ordrng 1 WPW10287601 (Ice bin chute seal) and 1 W11378944 (Right door gasket black)"

We serviced a

GE DISHWASHER

Model GDT635HSJ2SS

Near Georgetown, TX 78628

Lou

Job Details: 04/05/2021

"Arrived on site to inspect dishwasher not getting power. Upon further inspection, I found the unit plugged in and the breaker on. I tested voltage at the outlet and junction box and found 125V. I removed the main control and found the diagnostics LED on and not blinking. I found the UI console overlay missing from the door. Attempted to place the unit in diagnostics and it failed. Cycled power several times and retested and got same results. I am ordering the console overlay and UI and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 WD34X21700 (Overlay)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB01

Near Hutto, TX 78634

Jimmy J.

Job Details: 04/05/2021

Arrived on site for make loud noise while running. Customer stated they hear a noise sporadically and not consistently. Evaporator cover was free of any frost build up and evaporator fan was spinning freely. Ran an ice harvest to ensure the noise wasnt the water being called to ice maker that customer heard. Customer confirmed this wasnt the noise. Customer assured me it wasnt ice falling from the ice maker. Removed kick plate to inspect coils. Coils were clean. Fridge was not leveled properly so I adjusted the leg just a bit to ensure fridge doesnt rock as much. Both doors getting good seals when closed. Heard starter turn on compressor. Sound was not abnormal from starter or compressor. No repairs needed. Job completed.

We serviced a

GE DISHWASHER

Model GDF520PGJOBD

Near Georgetown, TX 78626

Kayman

Job Details: 04/05/2021

Arrived onsite for dishwasher that wont drain. Upon inspection I found the unit had standing water inside. I inspected the drain pump and found the unit has been leaking for a while. I found what looks like an inch of dirt on the bottom with water pooling. No leaks detected at the water valve under the sink. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Jarrell, TX 76537

Kayman

Job Details: 04/05/2021

Arrived onsite for washer making abnormal noise. Upon inspection I found the unit would make a loud grinding noise right when it would switch gears from agitate to spin I inspected the drive system and I found the cam had a white powder on it. I found the cam teeth were wearing down and slipping on the pulley wheel. I did not see any other evidence of failures so I replaced the cam assembly and tested the unit. The unit is now working g as designed and no longer slipping while changing gears. No leaks detected during time of service. Job complete.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS06

Near Dripping Springs, TX 78620

Leonardo

Job Details: 04/05/2021

Arrived on site to replace fuse. Found light coming on at this time making fuse to be ok. Ordering switches and control board and magnetron and inverter. 2 hours on this job ; ordrng 1 W11449277 (Switch harness) and 1 W10915648 (Control board) and 1 W11346197 (Magnetron) and 1 W10217711 (Inverter) and 1 2hourjob (2 hour job)

We serviced a

MAYTAG WASHER

Model MVWB750WQ0

Near Austin, TX 78730

Kevin

Job Details: 04/05/2021

"Arrived on site and inspected washer and found customer is experiencing SD error code, set washer into a diagnostic cycle and found basket is spinning independently from Agitator. Inspected motor and found it is covered in oil. Washer would need to be completely rebuilt in order to correct issue.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Round Rock, TX 78681

Scott

Job Details: 04/05/2021

Arrived on site for no drain error codes . Found unit drain motor overheating and weak drain . Will need to replace drain motor . No water leaks detected at time of service . Call to set return.; O-emld tckt

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX505ESS1

Near Austin, TX 78746

Luis

Job Details: 04/05/2021

"Arrived on site for ice issue. Water filter and cleaning led on,ran diagnostics,weak water flow to reservoir with filter removed,diagnosed a defective water valve,reset filter indicated light,replaced water valve ran diagnostics all test passed good water flow. Advised customer to run a fake cleaning cycle to removed Cleaning indicated light.

We serviced a

WHIRLPOOL MICROWAVE

Model RMC305PVS01

Near Georgetown, TX 78633

Tommy

Job Details: 04/05/2021

"Arrived onsite for unit not starting door error. Upon arrival found door strap was missing and is discontinued part. Also found even when door was shut switches would not read. Found switches damaged, office to reschedule upon arrival of switches. ; ordrng 3 W10211972 (Switches)s"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Marble Falls, TX 78654

Cliff

Job Details: 04/05/2021

Arrived on site to replace water valve for dishwasher. Replaced part and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Leander, TX 78641

Justin

Job Details: 04/05/2021

"Arrived on site for a cooktop being scratched. Upon further inspection I found the scrubber used to clean the cooktop was non scratch only for glass, plastic, and coated cookware.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Florence, TX 76527

Wesley

Job Details: 04/05/2021

Arrived onsite and replaced gearcase and washplate and control to correct unit not operating as designed. All checks good. Unit is now operating as designed. Advised customer on repair.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Cedar Park, TX 78613

David S

Job Details: 04/05/2021

Arrived on site for dishwasher not draining. I inspected the unit and work area. I cleared out the standing water. I gained access to the drain pump and found it had broken glass in it. I cleaned out the drain pump. I inspected the drain hoses and found the 6 foot hose has a restriction in it that I wasnt able to clear. I replaced the drain line. I reassembled the unit and tested it. It is now draining as designed. Job complete no water leaks detected.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near Austin, TX 78737

Brandon

Job Details: 04/05/2021

"Arrived on site for customer complaint of unit making loud noise, found failed water valve, ordering valve. ; ordrng 1 W10897719 (Valve)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS5

Near The Hills, TX 78738

Leonardo

Job Details: 04/05/2021

Arrived on site to test unit for open close door error. Found bad switch replaced switch test unit and unit test good job complete.

We serviced a

GE REFRIGERATOR

Model GFSS6KEXASS

Near Austin, TX 78727

David S

Job Details: 04/05/2021

Arrived on site to install previous diagnosed parts. I gained access to the control and replaced it. I found the UI flashing 88 and 84. I held down ice maker off and energy saver to reset the controls. I gained access to the evaporator and found a good frost pattern. Forming. After about 10 minuets the evaporator fan kicked on. I found the unit cooling. Please allow 48 hours for the freezer to get back down to 0 degrees. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED8410SW2

Near Pflugerville, TX 78660

Andy

Job Details: 04/05/2021

Arrived on site for dryer not heating. Tested and inspected unit and found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Dripping Springs, TX 78620

Leonardo

Job Details: 04/05/2021

Arrived on site to test unit for unit leaking when you open the door. Test unit and found gasket on vent to be perfect no damage. Found water sitting on plastic from steam and when you open the door the unit goes through the vent cover.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Austin, TX 78717

Scott

Job Details: 04/05/2021

Arrived on site for diffuser making a a lot of noise while cycling open and close . Replaced diffuser. Checked compressor noise . All checked normal . No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RHAXTB01

Near Wimberley, TX 78676

Andrew

Job Details: 04/05/2021

"Arrived on site to test unit for no ice production. Found ice maker not calling for ice. Verified fill tube was not obstructed or weeping. Replaced ice maker, tested unit, unit works good. No leaks detected.

We serviced a

WHIRLPOOL DRYER

Model MED5500FW0

Near Austin, TX 78737

Brandon

Job Details: 04/05/2021

"Arrived on site for customer complaint of dryer taking to long to dry towels, found lint screen needed cleaning, after cleaning, tested dryer, found 180 degrees exhaust temperature, unit tested good. Informed customer of vent duct and how long the recommendations were and that for every 90 degree turn they need to subtract 3 feet of run. Unit itself tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Jarrell, TX 76571

Kayman

Job Details: 04/05/2021

"Arrived onsite for refrigerator that is barely dispensing any water. Upon inspection I found the unit is making ice as designed but the water dispenser is barley dispensing. I found that if you remove the filter the water will dispense normally, I tried turning the water pressure down at the wall but it did not help. I advised that they would most likely need a new filter to correct the issue. I installed the new filter and tested the water. The water is dispensing as designed at this time and no leaks were detected during time of service.

We serviced a

KITCHENAID RANGE

Model KSEG700ESS0

Near Dripping Springs, TX 78620

Brandon

Job Details: 04/05/2021

"Arrived on site to replace bake element, after replacing, unit tested good.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Manor, TX 78653

Matthew

Job Details: 04/05/2021

Arrived onsite for washer leaking. Upon arrival put unit in diagnostics and found unit leaking from inner drain hose. Need to order and replace. Left unit unplugged and recommended not to use or flooding is possible. Office to reschedule ; ordrng 1 W11291620 (INTERNAL HOSE) and 1 WP285655 (clamp)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Leander, TX 78641

Justin

Job Details: 04/05/2021

Arrived on site for a wall oven combo hat was getting a faulty magnetron error code. Upon further inspection I found the cabinets had still not been adjusted to remove the unit. I advised the customer this had to be completed before service. I got in contact with the builder and met him at the house. I walked him through prior technicians findings and advised him that before service the unit needs to be tested for easy removal and accessibility. The builder will reach back out when the cabinets are adjusted. ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KBFO42FTX02

Near Lakeway, TX 78734

Luis

Job Details: 04/05/2021

"Arrived on site for water leaking. Diagnosed frozen drain,cleared obstruction in drain checked water flow through drain good water draining correctly."

We serviced a

KENMORE WASHER

Model 110.2235251

Near Bastrop, TX 78602

Matthew

Job Details: 04/05/2021

Arrived onsite to replace previously diagnosed parts. Replaced inlet valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FH

Near Leander, TX 78641

Justin

Job Details: 04/05/2021

Arrived on site for a range with the front left burner not functioning. Upon arrival the customer stated the infinite switch has gone out and been replaced by another company a few times. I gained access to the switch and found it visibly burned and the harness burned onto it. I gained access to the element itself and found it good. I then gained access to the terminal block and found it grounded improperly. I advised the customer to get this fixed via instructions on install guide. The unit was hard wired behind the wall so I could not check voltage at the wall. I found the switch and harness needing to be replaced. Ordering the harness and office to reschedule. ; ordrng 1 W11217844 (Infinite Switch Harness (Left))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIHV00

Near Dripping Springs, TX 78620

Brandon

Job Details: 04/05/2021

"Arrived on site for customer complaint of unit not cooling, found compressor tested good, all fans tested good, found sections of freezer at 12-25 degrees, found fresh food at 58 degrees. I ran diagnostic tests, put unit into test 4 and at step 4 I unplugged 3 way valve, 3 way valve was working and forming a good frost pattern on fresh food evaporator. I removed evaporator cover in freezer, frost pattern looked great, found control not reading fresh food thermistor properly, I replaced main control and thermistor in fresh food section, unit tested good, instructed customer to fill with water bottles and give it 24 hours."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI0FSAXVY012

Near Round Rock, TX 78665

Jimmy J.

Job Details: 04/05/2021

"Arrived on site for UNIT IS NOT MAKING ICE--HAS NEVER MADE ICE, WATER IS CONNECTED AND DISPENSES FROM DOOR--UNIT IS >>> there is a little rubber piece in the back that is cracked, when turned on spues water on cabinet/wa<< still cooling and freezing ok--has tried resetting the icemaker but nothing happens. Placed original ice maker in a harvest but would not turn. Removed ice maker and installed new ice maker. Ran harvest and motor turned. No leaks detected. Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS02

Near Belton, TX 76513

Wesley

Job Details: 04/05/2021

Arrived onsite and replaced pan and cleared ice to repair freezing clogged drain.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Austin, TX 78739

Luis

Job Details: 04/05/2021

"Arrived on site for water dispenser issues. Water dispensing only about 5 oz of water,per customer a previous company replaced the main control,removed control cover checked all harness on control,power cycled unit tested water dispenser unit dispensing water correctly after main power cycle"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78750

Kevin

Job Details: 04/05/2021

"Arrived on site and inspected refrigerator and found interior lights are out, deli user interface is out, water dispenser will not work and ice dispenser will not work. Found deli user interface harness has electrical tape on it likely put there by the previous homeowner. removed harness and also found several wires broken near the connection on the side of the refrigerator wall. After removing harness disconnected refrigerator from power for a minute and after resetting it interior lighting has returned, ice dispenser motor will now run. After running test 57, 45, and 46, all tests passed and water dispenser is now working as well. A new deli user interface and a new deli door front would also be brought and have on hand if needed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Austin, TX 78746

Luis

Job Details: 04/05/2021

"Arrived on site to install parts prev diagnosed. Replaced adapter,adapter gaskets,deli door and deli ui.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Marble Falls, TX 78654

Cliff

Job Details: 04/05/2021

Arrived on site to diagnose a refrigerator that is not producing ice. Found ui not powering fill tube heater.; ordrng 1 W11089931 (Ui)

We serviced a

WHIRLPOOL RANGE

Model n/a

Near Pflugerville, TX 78660

Andy

Job Details: 04/05/2021

"Arrived on site for oven fire issue. Will need oven burner, oven bottom, flame spreader and door gasket.

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Wimberley, TX 78676

Andrew

Job Details: 04/05/2021

Arrived on site to test unit for not operating. Found voltage from L1 to L2 was correct at 240 but when going from L1 to ground voltage was still 240 and L2 to ground no voltage. Confirmed findings with SW. advised customer electrician is need to correct voltage. Also advised customer unable to fully test unit without proper voltage. Once voltage is corrected run unit and check functionality. If issues remain to call us back.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Belton, TX 76513

Tyler

Job Details: 04/05/2021

site for dishwasher and not drying the dishes and leaving water in the bottom. Upon arrival I ran a diagnostics test and found an F6E for error code as well as an F5 E2 air code indicating that the float switch was stuck and that the main control since the door was not opened in between two different cycles. Upon further inspection of the unit during diagnostics and found that the heating element was receiving 120 V and was kicking on. After ohming and checking continuity on door switchs and float switch but found both checked out ok. I ended up replacing the main control and reassembled and tested unit. Verified heating element stayed on longer and all water would drain from unit as designed. Call complete

We serviced a

GE REFRIGERATOR

Model DFE29JMDEES

Near Georgetown, TX 78628

Tommy

Job Details: 04/05/2021

"Arrived onsite for rc evap drain pan full and iced over. Upon arrival found unit drain was clogged. Tried steaming out and pushing line through. Found unit foamed in causing drain to not be able to drain. Steamed and cleaned water out of unit for temporary use. Job Completed.