Near Austin, TX 78734
Luis
Job Details: 12/29/2020
REFRIGERATOR GE PSW23RSWCSS "Arrived on site for no water or ice. Found dispenser control unresponsive,removed control disconnected and reconnected power harness display powered on tested water and ice unit working as designed. If problem reoccurs unit will need dispenser ui"
Near Austin, TX 78723
Matthew
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived onsite for dishwasher not running cycle. Put unit in diagnostics, unit did fill and drain properly. Wash motor would not energize. Will need to order and replace pump and motor WPW10671941. Lease was sent to HQ for warranty coverage. Office to reschedule ; ordrng 1 WPW10671941 (pump&motor)"
Near Driftwood, TX 78619
Robert
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KSSC48QMS01 Arrived on job to replace previously diagnosed parts. After replacement operation returned to normal. No leaks detected at time of service
Near Austin, TX 78728
Justin
Job Details: 12/29/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for cooktop that was not level. Upon further inspection I found the left side of cooktop was pushed back further than the right. I gained access to bottom of unit and found gas line fitting to unit from the wall was pointing upwards making the actual gas line be in between the cabinet/wall and cooktop on the right side. This was making it to were the cooktop could not be pushed back and be level. I advised customer to reach out to who installed gas line and unit. Call complete.
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/29/2020
DISHWASHER KITCHENAID KDTE204GPS0 "Arrived on site to test unit for now power. Verified unit was receiving voltage. Found neutral wires and wire nut in dishwasher junction box burnt and frayed. Cut burnt pieces and put new wire nut. Tested unit, unit is working good. No leaks detected at time of service.
Near Pflugerville, TX 78660
David S
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install previous diagnosed parts. I removed the siezed dispenser motor and replaced with new. I tested the dispenser, and both cubed and crushed ice are both working. Job complete."
Near Austin, TX 78738
Brandon
Job Details: 12/29/2020
WASHER WHIRLPOOL MHW8000AW0 "Arrived on site for customer complaint of unit giving F8E1 error code during rinse cycle. Found F8E1 F0E1 F6E5 F9E1 errors in diagnostics mode. I ran diagnostic test cycle, unit passed every test, but during test co2 and co4 the diverter valve and water valve had some chatter. Drain pump tested good. I explained to customer that every test passed today, but would recommend replacing inlets valve and diverter valve if problem continues.
Near Austin, TX 78753
Scott
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Dispenser ice paddles, right light switch . Ice maker not responding to harvest test .ran diagnostics all checked normal . Reran harvest IM harvested ,IM worked . Replacing IM .also found right fresh food section switch had broken . Also found front of crisper draws cracked . Ordering 2 crisper fronts ,switch . Call to set return .; ordrng 2 W11206718s and 1 W11396033 (SWITCH )"
Near Round Rock, TX 78681
Kayman
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived onsite for refrigerator making terrible noise. Upon inspection I found the diffuser failing and making a loud chirping noise. The customer also stated that some food in the top of the RC has frozen. I replaced the diffuser and the noise went away. I ran a full diagnostics test and all functions passed. I found the compressor slightly rattling so I added some sealer pads between the compressor and the chassis. I can no longer hear ratt,lint and the unit is working as designed at this time. Job complete."
Near Austin, TX 78730
Wesley
Job Details: 12/29/2020
REFRIGERATOR GE GSE25GSHKCSS Arrived onsite and found bad ice maker. Replaced ice maker. Unit is now producing as designed.
Near Austin, TX 78732
David Z
Job Details: 12/29/2020
VENTHOOD KITCHENAID KICU569XBL00 "Arrived on site to install parts to resolve no power to cooktop. Installed right module first. Got unit to power on, but only half display. Replaced left module due to left module exploding fuses. Replaced control due to control having burnt out left side. Retested with all items and unit is now coming on and left side is good, but right side is throwing errors not listed in tech sheet. Module has to be defective due to both controls showing same errors. Office to reschedule when new module comes in. ; ordrng 1 W10857233 (module)"
Near Austin, TX 78703
Leonardo
Job Details: 12/29/2020
OVEN KITCHENAID KEBS107SSS04 Arrived on site to test unit for oven not working on broiler or bake just convection. Test unit and found broiler element and bake element opened.
Near Round Rock, TX 78664
David S
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived on site for front fascia having ice build up. I inspected the unit and work area. I found the fascia heater broken. I tested continuity through the fill tube heater and found none. We have previous replaced both the fill tube heater and the fascia heater. I am ordering both to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W10577411 (heater) and 1 W11087201 (heater)
Near Georgetown, TX 78626
Kayman
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived onsite for refrigerator not producing ice. Upon inspection I found no water coming from the dispenser. I removed and re installed the filter. The water now dispenses. I let the IM run through a cycle and it filled and harvested as designed. I found the FC door switch stuck shut. I corrected the switch which restored light to the FC. The unit is working as designed at this time and no leaks were detected during service.
Near Austin, TX 78731
Wesley
Job Details: 12/29/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite and found bellow torn. Ordering bellow to repair. ; ordrng 1 W11314648 (bellow)
Near Austin, TX 78759
David S
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL ED5NHGXVQ01 Arrived on site for water dispenser not working and ice maker making a noise. I inspected the unit and work area. I pulled the filter and found the water pressure improved but still poor. I replaced the water valve and found good pressure to the ice maker and water dispenser. The unit is working as designed. Job complete. No water leaks detected.
Near Lago Vista, TX 78645
Lou
Job Details: 12/29/2020
WASHER MAYTAG MHW8630HC1 "Arrived on site to inspect washer leaking water and drum detached at back. Upon further inspection, I found that the shipping bolts were removed. Opened the door and tested the basket and it is good as it spun freely and did not move around as if the gears were bad. Removed the top panel and placed in diagnostics showing no error codes. Tested unit and it operated as designed. Removed the back panel and found damage to the outer tub from where it had rubbed against the chassis from the shipping bolts not being removed. I placed the unit in spin/drain mode and tested and it operated as designed. I found evidence the dispenser leaking water at the bottom left corner of the dispenser door. I advised the customer of my findings. Per service pointer W11481731, I am ordering the dispenser assembly, four shocks and per customer request CNOTE-LSO. No water leaks observed during service, office to schedule return service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and
Near Austin, TX 78759
Scott
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site for left door squeaking when opened . Found no grease on hinge . Applied grease to hinge . Door stopped making noise . No water leaks detected at time of service. Job complete
Near Lockhart, TX 78644
Richard
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB01 Arrived onsite for the refrigerator not cooling properly. During testing found that there is a solid block of ice forming on right hand side on the capillary tube. Will need a sealed system repair.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/29/2020
MICROWAVE WHIRLPOOL WMH31017HS-6 "Arrived on site to install previously diagnosed part. Removed blower and installed new blower. Ran microwave with a cup of water for three minutes, then again for three and a half minutes. Microwave is operating as designed. Customer understands the blower vent will make a open and close noise as it opens and closes with normal operation."
Near Cedar Park, TX 78613
Wesley
Job Details: 12/29/2020
WASHER MAYTAG MVWB835DW0 Arrived onsite and found valve leaking. Used valve housing . Unit is now operating as designed. Unit is now operating as designed without leaking all checks good.
Near Lakeway, TX 78738
Jacob
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL DU1055XTVS8 Arrived onsite for unit not powering on. Tested unit. No power. Checked junction box on the dishwasher for voltage. Did it get correct voltage going to the unit. Flipped breaker to test again. Still no voltage to the unit. Let customer know to get an electrician to fix power issue coming in. No other issues at this time. Job complete
Near Georgetown, TX 78628
Lou
Job Details: 12/29/2020
WASHER LG WM3670HVA "Arrived on site to inspect washer not draining. Upon further inspection, I placed the unit in diagnostics and tested. When the test got to the drain cycle, I could hear the drain pump making a loud rattling noise. I removed the drain filter and found it clear. I removed and replaced the drain pump,and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78702
Wesley
Job Details: 12/29/2020
WASHER KENMORE 110.222921 Arrived onsite and found unit immediately flooding from underneath. Found hose from tub to pump leaking also found possible leak from tub. For this reason I advised customer against repairing. Gear case is rusted severely. ; ordrng 1 3951449
Near Cedar Park, TX 78613
Justin
Job Details: 12/29/2020
OVEN JENN-AIR JJW3830DS03 Arrived on site for wall oven that the UI would not work after a self clean. Upon further inspection I found the UI would not turn on at all and was not responding. I gained access to the thermal fuse and found continuity indicating it is good. Found correct voltage coming into unit. Found bad UI and control. UI is on order. Will need to replace both parts. Office to reschedule.; O-emld tckt
Near Austin, TX 78728
Justin
Job Details: 12/29/2020
MICROWAVE WHIRLPOOL KMHS120ESS9 "Arrived on site for microwave with under cabinet light not shutting off and getting to hot. Tested light and found it was not shutting off and burning hot to touch. Gained access to lamp housing and found connection burnt on to pin causing problem. Need to replace housing, lamp, and harness. Recommended customer not to use microwave for time being. Ordering parts and office will reschedule. ; ordrng 1 8206232 (LAMP) and 1 RESEARCH (HARNESS THAT CONNECTS TO LAMP HOUSING) and 1 W10210871 (LAMP HOUSING)"
Near Austin, TX 78734
Robert
Job Details: 12/29/2020
WASHER MAYTAG MVWB865GC0 Arrived on job for complaints of too long cycle times and error code. Ran diagnostics and found code for overload. Checked motor and gearcase. Replaced control and test.
Near Pflugerville, TX 78660
Kayman
Job Details: 12/29/2020
OVEN WHIRLPOOL WOS51EC0AW03 Arrived onsite for oven with burning electrical smell while cooking. I pulled the unit and accessed the junction box. I found 2 or more of the wires had burnt up inside the junction. I advised that they would need a licensed electrician to come out and inspect/repair the connections.
Near Leander, TX 78641
Lou
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KBFA25ERSS00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, customer advised that the ice maker never worked after being replaced recently. Using my jumper wire, I tested the ice maker from points T-H and the motor failed. I attempted to cycle power to the unit and retested and it continued to fail. I tested the fill tube and the IM filled with water. I removed and replaced the ice maker and tested. Unit is operating as designed. I cycled power to the unit to reset controls. No water leaks observed during service, job completed."
Near Austin, TX 78757
Wesley
Job Details: 12/29/2020
RANGE KITCHENAID KGRS807SSS00 "Arrived onsite and confirmed control and ignition problems. Unit is not lighting or sparking in oven at all.
Near Austin, TX 78750
Justin
Job Details: 12/29/2020
MICROWAVE JENN-AIR JMC2430IL03 Arrived on site for microwave that would give door open error when starting unit. Found hinges to unit we working as designed but needed slight adjustment and tightening. Adjusted hinges and unit is now working as designed. Customer also pointed out that the UI is slightly skewed to the left of u it compared to door. UI is installed correctly and informed customer of findings. Call complete.
Near Austin, TX 78749
Kevin
Job Details: 12/29/2020
MICROWAVE WHIRLPOOL WML55011HS3 "Arrived on site and inspected microwave and found counter light bolts are failing very quickly. Found voltage from control board is incorrect and replaced control board to correct issue. Customer will purchase a new lightbulb complete repair, job complete"
Near Round Rock, TX 78665
David S
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for door switch not working. I inspected the unit and work area. I found frost build up on the freezer door switch and the fresh food section door switch was broken. I replaced the fresh food section door switch. I removed the freezer door switch and cleared out the ice. I found the door switch working as designed. The unit is operating as designed job complete.
Near Bastrop, TX 78602
Andy
Job Details: 12/29/2020
WASHER MAYTAG MVWB835DW4 Arrived on site for washer control panel not working. Tested and inspected unit and found failed console. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78748
Robert
Job Details: 12/29/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on job to replace previously diagnosed part. After replacement test operation. Door working properly.
Near Austin, TX 78748
Kevin
Job Details: 12/29/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site and found terminal block has failed, replaced it but dryer will also need a new four prong plug. Confirm cut off, thermal fuse, element, and thermostat are all good. Left old plug with apt management Because apartment maintenance is not on the location today."
Near Austin, TX 78750
Justin
Job Details: 12/29/2020
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to install previously diagnosed parts. Installed new control and tested unit. Unit working as designed. No leaks observed at time of service.
Near Cedar Park, TX 78613
Tommy
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WUR50X24HZ Arrived onsite for refrigerator door dented and upon arrival found unit not cooling. Replaced door and also found unit control not sending voltage to compressor ordering overload and control. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10778965 (OVERLOAD) and 1 W11266080 (CONTROL ELEC )
Near Austin, TX 78751
Jacob
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL MBL2258XES5 Arrived onsite for unit not making ice since last repair. Looked at ice maker. Found that the elbow switch was not properly installed. Re aligned elbow switch. Unit started working. No issues at this time. Job complete
Near Austin, TX 78728
Justin
Job Details: 12/29/2020
RANGE WHIRLPOOL WFG525S0HS0 Arrived on site for range with burners not lighting. Upon further inspection I found burners lighting and one burner flickering. Found orifice dirty and burner cap dirty. Cleaned both and now burner lights up with no problem. Unit working as designed. Informed customer on my findings. Call complete.
Near Austin, TX 78717
Tommy
Job Details: 12/29/2020
OVEN WHIRLPOOL WOS51EC0HS02 Arrived onsite for unit turning on. On its own. Upon arrival found unit had no error codes and was operating as designed. Job Completed. Spoke with customer on connecting to WiFi.
Near Georgetown, TX 78628
Cliff
Job Details: 12/29/2020
DRYER MAYTAG MEDC300XW0 Arrived on site to diagnose a dryer that will not start. Tested unit and found failed motor assembly. Motor will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 279827 (motor!dryer)
Near Austin, TX 78737
Luis
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for noise complaint. Diagnosed waterlines and harness interfering with fan blade rotation,adjusted tubing and harness powered unit on no obstructions to fan blade unit working as designed."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/29/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for Oven Too Cold - Calibrated - Wall Oven. Placed in diagnostics and no error codes came on. Customer placed backing cycle on for me and it didn’t click to start cycle. Customer then placed in broil, cancelled broil after it clicked to turn on and went back to bake and bake clicked to turn on. WIFI is connected and enabled. Communication error on the main control board. Ordered a new main control because I was not sent with one today due to availability. ; ordrng 1 W11261167 (cntrl-elec)"
Near Lakeway, TX 78738
Brandon
Job Details: 12/29/2020
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site for customer complaint of unit not washing , found failed wash motor, I replaced sump assembly, unit tested good."
Near Austin, TX 78734
Luis
Job Details: 12/29/2020
FREEZER WHIRLPOOL JF42NXFXDE02 Arrived on site for defective leds. Replaced upper left side and bottom 2 right side leds in fresh food section. Powered u it on all leds working
Near Austin, TX 78738
Dona
Job Details: 12/29/2020
MICROWAVE GE PEB7226SF2SS "erified M&S with customer-customer. Unit is stainless Steel and is an on the counter Microwave with Trim kit."
Near Killeen, TX 76549
Tyler
Job Details: 12/29/2020
WASHER WHIRLPOOL MVWX655DW2 "Arrived on site for washer leaking. Upon arrival I found the side of the cabinet bowed out. Upon further inspection underneath the cabinet I found the drain tube between pump and outer wall worn down, the outer tub was also cracked and missing a chunk. Due to conditions of unit was not safely able to test further. Office will need to reschedule for 2 man job and once availability of parts is known. ; ordrng 1 CNOTE (NEED 2 MAN 2 HR AUTHO) and 1 W10528947 (drive hub kit) and 1 W10676680 (cabinet) and 1 W10677717 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W10815026 (actuator) and 1 W10834917 (washplate) and 1 W10866238 (capacitor) and 1 W10870913 (gearcase) and 1 W11089264 (filter) and 1 W11219115 (TUB) and 1 WP8533928 (screw) and 6 WP8533953 (screw)s"
Near Pflugerville, TX 78660
Kayman
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite to install previously diagnosed parts. I installed the FC light module. The light came on and the unit is working as designed at this time. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher for not working correctly, upon inspection found the breaker popping, tested all functions and found no problems with heater, will need control,
Near Killeen, TX 76549
Al
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 "Arrived to install previously ordered part. Removed and replaced the socket, reassembled and unit tested as designed.
Near Andice, TX 78628
Lou
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher pieces missing. Upon further inspection, I found the stops missing. Installed the stops and tested. Unit is operating as designed. I made recommendations for use & care, as well as, detergent/rinse aid use. No water leaks observed during service, job completed."
Near New Braunfels, TX 78132
Noah D
Job Details: 12/29/2020
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site to inspect washer for loud noises during operation, upon inspection found a loose suspension rod, realigned suspension rod and tested. No problems found. Complete"
Near Austin, TX 78738
Robert
Job Details: 12/29/2020
WASHER MAYTAG MHW3505FW1 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/29/2020
RANGE WHIRLPOOL WEE730H0DB0 Arrived on site to diagnose a range with a burner that it’s not consistent on temperature. Found right front burner and switch will need to be replaced due to internal short. Office to set return appointment.; ordrng 1 W11162115 (switch-inf)
Near Pflugerville, TX 78660
David S
Job Details: 12/29/2020
WASHER WHIRLPOOL WFW6620HC0
Near New Braunfels, TX 78132
Noah D
Job Details: 12/29/2020
MICROWAVE WHIRLPOOL WMC30516HZ0 "Arrived on site to inspect microwave for a broken plate, replaced plate and tested for functions. No problems found. Complete"
Near Austin, TX 78717
Tommy
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL KDTM354ESS3 Arrived onsite for dishwasher not being level. Upon arrival found unit was unleveled on tile from back. And had been tiled over the legs on front so unit could not be pulled. See so quick pic. Unit will need to have flooring under it releveled. Could not shim unit without removing flooring. Job Completed.
Near Georgetown, TX 78633
Kayman
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite to install previously diagnosed parts. I installed the ice box fan. I tested the unit and found the fan now sounds consistent and no longer pulsing. Unit is working as designed at this time. No leaks were detected during time of service. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site for customer complaint of unit leaking, found leak coming from filter housing being twisted and damaged, ordering filter housing and water tubing. Also found the leak caused damage to the wood floors, see pics. ; ordrng 1 W11451366 (Housing) and 1 Cnote (Office to reschedule) and 1 W11451365 (Reservoir) and 1 W11330625 (Tube)"
Near Manor, TX 78653
Matthew
Job Details: 12/29/2020
OVEN WHIRLPOOL WFG550S0HZ1 Arrived onsite for strong gas smell when in use. Upon inspection tested gas valves and connections. Used digital and liquid leak detector. Checked for leaks while in use and not in use. Could not detect any leaks at this time. Job complete
Near Kingsland, TX 78639
Cliff
Job Details: 12/29/2020
WASHER GE GTW680BSJWS Arrived on site to diagnose a washer that is leaking. Tested unit and found drain pump leaking. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 12/29/2020
DRYER MAYTAG MGD7000XR0 Arrived on site to install previously diagnosed parts. Removed thermistor and thermal fuse and installed new thermistor and thermal fuse. Turned on dryer and looked through port hole for flame. Flame was orange red while vent hose was disconnected from the wall. When I put the vent hose back into the wall the flame turned blue. Customer stated they had the vent professionally cleaned recently. After the flame went blue I removed the hose to try the flame check process again and the flame never came back on. Stayed dark inside when looking through port hole. Ordering valve coils and another thermal fuse. ; ordrng 1 WP3392519 (thermal fuse) and 2 WPW10328463 (coil-valve)s
Near Canyon Lake, TX 78132
Noah D
Job Details: 12/29/2020
DISHWASHER KITCHENAID KDTM704KPS0 "Arrived on site to inspect dishwasher for not completing cycle, upon inspection found the drain not working and causing excess heat, replaced pump and tested with no issues. Complete"
Near Bastrop, TX 78602
Andy
Job Details: 12/29/2020
DISHWASHER GE GDF530PGM0BB Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and still had issues. Found failed control as well as warped tup creating leak issue.
Near Leander, TX 78641
Lou
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher dispenser not opening. Upon further inspection, I found the dispenser door latch broken. Removed and replaced the dispenser and tested and unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78737
Kevin
Job Details: 12/29/2020
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site and inspected washer and found F5E2 saved error code, ran all functions in manual diagnostics and lid lock is operating normally. Started a cycle on powerwash and after filling lid lock attempted and then error code was shown again. Spoke with techline and they recommended replacing the lid lock.
Near Round Rock, TX 78681
Lou
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to inspect refrigerator water dispenser leaking. Upon further inspection, I found ice buildup under the ice bin and a small piece of ice at the opening of the ice maker fascia. I removed the ice maker housing and found that the ice maker was not seated level and had a tilt towards the front allowing water to spill from the ice tray when water was dispensed into the tray. Also found ice that formed under the ice maker. Removed the ice and seated the tray correctly and tested. The ice maker began harvest and stopped midway. I advised the customer of my findings and attempted to reset the IM by cycling power at the breaker and the IM continued to fail. I am ordering the ice maker and due to the customer leaving before I finished, the office will need to schedule return service. No water leaks observed at the end of service. ; ordrng 1 W11294907 (icemaker)"
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/29/2020
RANGE JENN-AIR JDS1750ES0 Arrived on site to diagnose a range that is not always responding to user input. Tested all parts and components and found all is fully functional at this time. Advised homeowner issue is most likely moisture related during extended baking periods. No further repairs are needed at this time and job is complete.
Near Leander, TX 78641
Tommy
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 Arrived onsite for refrigerator still not cooling. Upon arrival found all fans running but compressor cold. Unit will need a new compressor and Orion JIC. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (SILT SYSTEM TECH) and 1 W11336586 (ORION CONTROL BOARD) and 1 W11393142 (COMPRESSOR )
Near San Marcos, TX 78666
Richard
Job Details: 12/29/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the dryer not heating. During testing found that the dryer was not heating. Moved dryer out and checked voltage at the wall and found 250 vac going to the dryer and once I pushed plug back into outlet and tested dryer. Dryer started to heat . Advised customer to have an electrician come out and replace the wall outlet because its putting out intermittent voltage to the dryer causing the no heat issue. Tested dryer one more time after putting everything back together. Dryer tested good and is heating just fine. Complete
Near Austin, TX 78739
Robert
Job Details: 12/29/2020
WASHER WHIRLPOOL WFW92HEFC0 Arrived on job for complaints of error code F3E1. Code for out of range sensor. Sensor replaced previously and hose and trap good.; ordrng 1 W11201293 (cntrl-elec)
Near Round Rock, TX 78681
Kayman
Job Details: 12/29/2020
DISHWASHER KITCHENAID KDFE104DSS3 Arrived onsite for dishwasher with motor issue. Upon inspection of the diagnostics cycle. I found the motor making a humming and clicking noise. The motor sounded like it was trying to pump water up into the spray arm but was not strong enough to do so indicating a failed or failing pump and motor. I recommended replacing the sump and motor for the repair. The customer agreed so I replaced the sump and motor assembly. I tested the unit again and the sump and it is now working as designed. All functions passed in diagnostics. No leaks were detected during time of service
Near Austin, TX 78738
Brandon
Job Details: 12/29/2020
OVEN WHIRLPOOL WOS51EC0AS03 "Arrived on site for customer complaint of unit over heating found customer had unit set to Celsius, I switched to Fahrenheit, unit tested good."
Near Temple, TX 76502
Tyler
Job Details: 12/29/2020
WASHER WHIRLPOOL NFW5800HW0 Arrived on site to install previously diagnosed rotor and stater motor as well as ACU. After installing the needed parts I was able to reassemble and test the unit and verified that it ran in both a diagnostic test and a normal quick wash. No leaks before during or after repair called complete
Near Georgetown, TX 78626
Lou
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID WRX735SDHZ01 "Arrived on site to inspect refrigerator inner lights nor working and the open door light always on. Upon further inspection, I found that the left RC door inner liner was badly warped (photo) and not engaging the door switch when closed. I tested the door switches by pressing them in and when I released the RC lights came on. Due to the home being a rental, I made a temporary repair by taping a shim to the left inner liner where the switch touches and tested. The light switch is now engaging with the door and turning the lights off/on. I contacted the owner and advised of my findings and that the door will need to be replaced, but that I made a temporary repair in the meantime. No water leaks observed during service, job completed.; ordrng 1 WP2177331 (plastic-sq)"
Near Temple, TX 76502
James
Job Details: 12/29/2020
DRYER WHIRLPOOL WGD6620HC0 Arrived on site and installed new seal kit and rollers. Tested operation and found unit working properly. Job complete
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/29/2020
RANGE JENN-AIR JDS9860AAP Arrived on site to replace control board for oven. Replaced board and found no change in operation. Verified fan switch and blower motor as good. Board repair did not work and main control is still damaged.
Near Austin, TX 78744
Leonardo
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived on site to test unit for not power. Test unit and found power at junction not connected correctly. Secured connection test unit and unit test good job complete no leaks present at this time.
Near San Marcos, TX 78666
Richard
Job Details: 12/29/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived onsite for the microwave under counter light not working. During testing found that the bulb was no good. Tested voltage at the bulb socket and got no readings. Replaced main control and all functions tested good and light came on. Complete.
Near Marble Falls, TX 78654
Cliff
Job Details: 12/29/2020
WASHER WHIRLPOOL WFW75HEFW0 Arrived on site to diagnose a washer that is not cycling properly. Tested unit and found water level sensor and door lock assembly not operating properly. Both parts will need to be replaced to complete repairs.; ordrng 1 WPW10443885 (door lock) and 1 WPW10448876 (switch-wl)
Near Bellmead, TX 76705
Jonathan M
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB05 Arrived on site for refrigerator that’s not cooling in the refrigerator or freezer sections. Inspected unit and work area. Found frost inside the freezer section over the evaporator. Placed unit in service diagnostics and found the defrost sensor open. Went to steam off frost and found the sensor is showing closed again and heater kicked on. Went ahead and replaced wire harness and tested unit. Unit is working as designed. Call complete.
Near Belton, TX 76513
Al
Job Details: 12/29/2020
DRYER WHIRLPOOL WED9200SQ0 Arrived to inspect F01 control error.Confirmed the complaint and removed and replaced the main control.Reassembled and unit tested as designed.Job completed
Near Temple, TX 76504
Tyler
Job Details: 12/29/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for washer not spinning close it all the way in making a loud noise according to the customer. Upon arrival I enter diagnostics and found an F7E one error code indicating that the main contrl was not detecting the speed of the wash motor. Upon clearing the code and resetting the unit I was able to run a automatic manual and normal test cycle all the way through from beginning to end and was able to verify three times in a row that the ECU is detecting the basket speed as designed but as a precaution since this error code didn’t come up after the repair it would be recommended that we replace the main control in the unit and possibly bring back a motor as well as belt for the unit. Office to reschedule due to some parts currently out of stock; ordrng 1 W10006481 (gearcase) and 1 W11116592 (cntrl-elec) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt)
Near Belton, TX 76513
Tyler
Job Details: 12/29/2020
WASHER AMANA NTW4605EW0 Arrived on site for washer not cycling through set wash cycles. Upon arrival found unit full of water. Unit was Stuck in flood mode and upon further inspection I found after draining out of the water with a shop vac that the drain pump had internally broken and overheated not allowing water to properly drain out. I replaced drain pump and reset the washer to its factory settings unit now functioning through all cycles as designed for complete
Near Salado, TX 76571
James
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Arrived on site and tested operation. Customer stated the issue stopped but when the fresh food was freezing they were not able to get unit to warm up even with setting both sections to warmest temps and unit ran constantly. One day later the issue resolved it self and has not caused issue since. Inspected all components and found diffuser not seated and ice build up in diffuser. Cleared ice and locked diffuser in place. Called tech line and spoke to Rick #7729608141. Recommended to replace main control as it is the logic controller. ;
Near Killeen, TX 76549
Tyler
Job Details: 12/29/2020
DRYER WHIRLPOOL WED7500GC0 Arrived on site for dryer they had a door popping open during the cycle. Upon further inspection I found that the door strike had broken not making contact with the door latch and I keep the door sealed as it should and then replace the strike and latch and was able to retest the unit and verify that it is not working as designed. Call complete
Near Killeen, TX 76542
Tyler
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL ED5FHEXSB00 Arrived on site for refrigerator not cooling after previously repaired. Upon arrival I found the temperatures and the fresh fruit and freezer were within safe ranges of 5° and 50°. I also found that the evaporator fan condenser fan as well as the compressor all running upon arrival and after a few minutes of letting the unit run a soon realize that the starter relay connected to the compressor would fail every couple minutes and not allow the compressor keep running and then replace the starter relay and was able to reassemble the unit after testing the unit out I found that the compressor sounded healthier and was running smoother than it was with the old relay on it inform the customer to give it 24 hours to stabilize itNow if the issue were to come back then we would need to order and install a new fresh food cold control thermostat. Call complete
Near Killeen, TX 76549
Al
Job Details: 12/29/2020
MICROWAVE FRIGIDAIRE FFMV162LSA Arrived to install previously ordered parts.Removed and replaced the magnetron capacitor and diode.Tested the unit and unit tested as designed and now heats to customers satisfaction.Job completed ?
Near Temple, TX 76504
Tyler
Job Details: 12/29/2020
WASHER WHIRLPOOL WFW94HEXL0 Arrived on site for washer not cycling to wash cycles properly. Unit was also giving a air code indicating a miscommunication between the CCU and the MCU. After checking voltage between the door latch and ACU I found the ICU is not registering the door latch or the MCU trying to engage and then replace ACU and reset the internets factory settings I was in able to get the unit to cycle through a functioning test cycle for about one minute before the unit flash the same error code indicating a miscommunication between the CCU in the MCU. We will need to get authorization from American home shield in order to replace the MCU as well as CCU control boards. Office to reschedule once availability of parts and authorization as well as authorization is known.; ordrng 1 WPW10374126 (cntrl-elec)
Near Harker Heights, TX 76548
Tyler
Job Details: 12/29/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washer not draining.upon arrival I found unit was stacked with a dryer on top and washer 3/4 of the way full. I was able to drain out water and verify that drain pump is bad. Office will need to get autho for a 2man job to disassemble dryer from washer to further access drain pump for repair. ; ordrng 1 CNOTE (NEED AUTHO FOR TWO MAN JOB) and 1 W11458345 (DRAIN PUMP)
Near Killeen, TX 76549
Al
Job Details: 12/29/2020
RANGE WHIRLPOOL RF364PXKQ1 Arrived to inspect front left burner issues.Confirmed the complaint and found the infinite switch was burned on the back side rendering the fL burner defective.Removed and replaced the it and the screw.Unit now works properly to customers satisfaction.Job completed
Near Waco, TX 76712
Jonathan M
Job Details: 12/29/2020
REFRIGERATOR GE GSH25JGCCBB Arrived on site for the refrigerator that’s not dispensing ice. Inspected unit and work area. Tested auger motor and found auger motor working as designed. But I’m voltage going to the auger motor so I will remove the ice bin. Found a broken fins that pushes ice into the ice chute stuck in the dispenser area causing the blades to get stuck and not turn. Replaced bucket and auger and tested unit. Unit began to dispense ice as designed. Call complete.
Near Waco, TX 76706
Jonathan M
Job Details: 12/29/2020
DRYER WHIRLPOOL WTW4955HW1 Arrived on site for a washing machine that is not spinning out close properly. Inspected unit and work area. Ran unit through an auto test and found unit squealing as it went into a spin. Tested unit and a high speed spin and found the unit making an intermittent grinding noise. Unit will need a new gear case for repair. Ordering part in office will need to contact customer about reschedule date due to out of stock items.; ordrng 1 W11454372 (GEAR CASE)
Near Temple, TX 76504
Tyler
Job Details: 12/29/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for washer needing a previously diagnosed motor & drive belt etc. Upon disassembly and repair I found that the parts needed were strictly the motor and the drive belt the agitator was functioning as designed and show no signs of strip gears or teeth. The gear case was still functioning and also showed no signs of grinding internally and after installing the two needed parts I was able to reassemble the unit I then ran a test cycle and factory reset on the machine and during both test and found that the unit filled agitated and drained and spun with absolutely no odd noises are grinding whatsoever I then ran a normal drain and spin cycle to verify that the motor was completing the cycles as needed. Unit is now functioning as designed with no leaks before during or after repair call complete.
Near Killeen, TX 76549
Al
Job Details: 12/29/2020
REFRIGERATOR ROPER RS25AGXNQ02 Arrived to install previously ordered parts.Removed and replaced the evaporator fan and bi metal.Reassembled and unit began frosting the evaporator coils as designed.I advised the customer to wait approximately 24 to 48 hours for the unit to reach optimal temperatures.Job completed
Near West, TX 76691
Jonathan M
Job Details: 12/29/2020
WASHER ROPER RTW4516FW2 Arrived onsite for a Asher that won’t drain or spin out clothes. Inspected unit and work area. Customer advised that her washer did that through two cycles but has worked properly every since. She said she just wanted to make sure everything was working properly. Ran unit through diagnostics and found no stored error codes.Ran unit through an auto test and unit worked as designed. Ran unit through a high speed spin and heavy agitation. Unit worked as designed. Went over user care guide and unit is working as designed. Call complete.
Near Belton, TX 76513
Tyler
Job Details: 12/29/2020
RANGE JENN-AIR JES1750FS1 Arrived on site to install previously diagnosed UI panel. I was able to install and repair the light panel on test and verify that the F2E1 error code is no longer present and the unit is ready for use. Upon completion customer pointed out and questioned if it would be possible to replace the glass top on the range cooktop portion of the unit due to some cracks that appear to be occurring underneath the glass and also pointed out that the chassis frame on the left side of the rain seems to be coming loose. Tech requesting that in-house tech line review photos taken to see if any further repairs are needed or if there’s an easier solution; ordrng 1 UNKNOWN (IN HOUSE RESEARCH )
Near Jarrell, TX 76537
James
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KSRG25FKSS04 Arrived on site and installed new fill tube. Cycled ice maker to test operation. Unit tests good. Job complete
Near Killeen, TX 76543
Al
Job Details: 12/29/2020
OVEN ROPER FEP310BL1 Arrived to inspect bake element not working.Confirmed the complaint and removed and replaced it.Added additional connection to the bake element due to the one on the right being burned.Unit now works properly.Customer satisfied.Job completed NO VISIBLE MS#