"Arrived on site for MAKING A LOUD TUMBLING NOISE WHEN TURNING. Upon arrival tested unit and found noise coming from rollers. Inspected rollers and found 1 completely seized and the other 3 are worn. Noticed some squeaking coming from idler. Need to replace all 4 rollers and idler. Customer wants to install new belt while replacing other parts. Replaced all 4 rollers, idler and belt. Tested unit and unit operates as designed. Job complete"

"Arrived outside for a refrigerator thats not cooling and is having ice melting. Inspected unit and work area. Confirmed the customers complaint and found a defrost issue in the freezer section but no defrost issue in the refrigerator compartment. I tested the evaporator fan in the freezer section and found that it would not come on. I called Whirlpool Techline and spoke to Orlando SR# 7733237727. He advised at the unit has a no issue for the freezer evaporator pans causing the power outage issues and new prost issues. He advice to replace the freezer evaporator fan and they call back if further issues persist. When I went to disassemble the freezer evaporator cover, found ice buildup on both sides of the Styrofoam cover. Attempted to defrost part of it but found the cover completely iced over and unwilling to budge.Spoke to CS and was advised to also run through checks on the defrost heater and return based on known issues. Found the defrost bimetal closed and the heater kicking on when putting it into a force defrost. When I went to reassemble the unit, one of the slide rails fell and broke the door switch underneath in the freezer section. Ordering the door switch and will return with the FC evaporator fan assembly, and UI once the refrigerator is completely thawed. Rescheduled customer to 3/28.; ordrng 1 W11291142 (Door switch)"

"Arrived on site for customer complaint of unit not powering on, found the console wire harness not making good connection with main control. I adjusted metal prongs on harness connection, unit tested good."

"Arrived onsite for unit with power,but not operating. Upon arrival unit just clicks. Checked voltage got 120v from supply to control. Called tech line for assistance. Tech had me ohm drain pump and got resistance of 80. Found water in outer tub. Drain pump is receiving voltage but not operating. Tech recommended replacement of Drain pump. Tech gave Sr#7733242795 . Ordering drain pump and line filter just in case and bringing back control and panel just in case. Customer is requesting us to return asap. Office to reschedule ; ordrng 1 W11399437 (Drain pump) and 1 W11033573 (Line Filter)"

Arrived on site for oven not heating . Checked all connections all checked normal. Ran preheat bake element igniting. Getting correct amp on igniter . Ran preheat to 350. All checked normal. Couldnt duplicate issue .

Arrived on site for microwave not allowing unit to heat or function wants to start button is pressed and causing a door open and shut air. Upon arrival confirm complaint and found the upper portion of the interlock assembly failing. Ive been installed the new in your life assembly kit reassembled and tested the unit and found microwave fully functioning as designed. Call complete

Arrived onsite for dryer making noise when in use and not drying well. Upon arrival tested unit. Noise was apparent. Disassembled unit and found roller bearings and belt worn. Replaced bearings (4) and belt. Unit is heating. Recommended customer have external ventilation cleaned to reduce longer dry times. Tested unit and unit is functioning properly. Customer tested and approved. Job complete

"Arrived on site for leaking washer, inspected unit and was leaking at the cold water hose, detached hose and inspected, rubber washer was not cut so flipped the rubber washer and reinstalled and tested, unit working as designed, no more water leaks detected, job completed."

"Arrived on site and found drawer below icemaker has ice behind it and it will not close properly. Showed customer how to remove drawers if need be and cleared all ice and drawer will now close properly, job complete"

"Arrived on site to replace failed console, after replacing, unit tested good,

Arrived onsite for the lid being broken. Looked at the lid and saw it was broken. Quoted customer and declined the first quote. Spoke with MS to get managers approval for a cheaper quote. Replaced the part. No issues at this time. Job complete

"Arrived onsite for control issue, found unit operating with relay failure causing fan to continually kick off and back on. Power cycled unit and this made the symptoms more obviously bad with chirping occurring with the function loss. Completed repair. Unit is now operating as designed."

"Arrived on site for customer complaint of unit not cooling, found freezer was at 18 degrees and refrigerator at 42 degrees. I gained access to compressor and went over all accessible lines with UV light to check for leaks, also checked evaporator for leaks, no dye of any kind was found. I did find condenser completely blocked with hair and dust, I removed hair and dust and asked customer to monitor temperature in freezer for 24 hours. If problem continues, will need sealed system repair."

Arrived onsite to replace previously diagnosed parts. Upon arrival accessed evaporator compartment. Found evaporator and components completely covered in ice. Unit will need to be manually defrosted to avoid damaging components. Office will reschedule customer after defrost period. Returning with ordered parts. ; O-emld tckt

"Arrived on site for complaints of no water and no ice production. Found water turned off. Turned on water and water is dispensing properly. Advised customer to allow 12-24 hours for ice production. No water leaks detected, job complete."

Arrived on site to install previous diagnosed part. Unplugged unit and gained access to control. Removed failed control and installed new. Assembled unit and plugged unit back in. Tested light and heating operations. All tested good.

"Arrived on site to install previously diagnosed and ordered parts. Due to the failed sealed system, I removed and replaced the compressor, access valve, and UV dye drier and vacuumed the system. Pressures held at -30/0. I installed 4.5oz of R134a refrigerant and monitored pressures and the evaporator frost pattern. Pressures were good at 1/130 and unit had a good frost pattern. No water leaks observed during service, job completed. I recommended that the customer allow the unit to fully cool for approximately 48 hours before placing food items back into the unit."

"Arrived on site and replaced control board and microwave counter light will now work properly, job complete"

"Arrived on site for no water or ice. Diagnosed frozen water tank due to air seeping between fan scroll and air tower,defrosted icemaker fill tube and reservoir,added sealer between gaps. Tested icemaker passed filled with water,ran water dispenser passed."

Arrived on site for a dishwasher getting an F9E1 error code. I put the unit into diagnostics mode and found stored error codes F9E1 for no drain and F9E2 for drain motor electrical problem. I cleared the error codes. I manually activated the drain and found it not energizing. I checked voltage going to the drain pump and found it good. This indicates a faulty pump. I installed a new drain pump and then tested the unit. I ran a test cycle and found the unit now working a designed. No leaks observed at the time of service. Call complete.

Arrived on site for washer not agitating but is spinning . Actuator tested normal. Ordering drive motor and cap to have on hand . Motor covered . Set return for Friday . No water leaks detected at time of service. Return 3/25 ; ordrng 1 W10006487 (Drive motor) and 1 W10625046 (Cap)

"Arrived on site and inspected icemaker and found no ice production, icemaker is off on arrival. Ran icemaker harvest test in diagnostic and water fill test and both passed. Could not find a reason why icemaker is not producing. Replace icemaker and ran harvest and fill test again and they still passed. Requested that homeowner monitor it for ice production, job complete"

"Arrived on site to inspect oven temps. Upon further inspection, I placed the unit in diagnostics and checked for error codes and found none. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 347 degrees. My next five readings were 330, 368, 352, 378 and 356 giving me an average temp of 356.8 which is well within the 15 degree above and 15 degree below temps approved by the manufacturer. Advised the builder of my findings. No repairs needed at this time. Job completed."

Arrived onsite and found broken latch and broken strike. Completed repair and charged in full.

arrived on site for dryer making loud noise and not drying. Upon arrival confirm complaint after further inspection found the heating element had broken around the coil in multiple areas as well as the idler wheel shaft collecting a lot of dirt and debris causing wheel to squeal. Cleared and cleaned shaft and found no damage to idler the. replaced heating element and reassemble and tested unit and found dryer noise completely gone and heating element functioning as designed. Instructed customer to get a dryer vent cleaning as soon as possible due to the amount of build up that was in the dryer. Call complete

"Arrived on site for a washing machine that has rust on the basket again. Inspected unit and work area. I confirmed the customers complaint and Id confirm rust in one corner;with a partial crack in the tub. I called Whirlpool Techline and spoke to Chris SR# 7733224062. He advised that if there was rust inside the basket, to go ahead and replace the basket. Replaced the basket and tested the unit. The unit is working as designed with no cracks, scrapes, or rust present upon testing. The unit is working as designed. Call complete."

"Arrived on site for install of previously diagnosed parts. Installed new door switch and control. Tested unit and it is starting up without throwing the error message. Tumbling and heating well. No issues at this time, job complete."

Arrived onsite and found failed adjusters. Repaired with adjuster kit. Unit is now operating as designed. Ordering toe kick fastener to be sent D2C. ; ordrng 1 W10503548 (Fastener)

"Arrived on site ,replaced icemaker . Ran harvest and fill test , all connections are dry . No water leaks detected at time of service. Job complete"

"Arrived on site to install previously diagnosed parts, disassembled unit and removed burners, removed top and replaced igniter harness, reassembled unit, tested unit and operating as designed, no gas leaks detected.

"Arrived on site for customer complaint of unit getting out of balance and walking, found suspension rods needed replacing, I replaced suspension, unit tested good."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. Customer advised that they could hear a clicking noise coming from the unit before it stopped cooling. I pulled the unit out onto my floor protector and tested the compressor. I found the windings within ohms range. I placed a start device/capacitor on the compressor and the compressor came on and began to make a loud clicking noise and then shut off. I am ordering the compressor, UV dye drier, access valve, R600 kit, Nitrogen kit, LOKRING kit, and CNOTE-3HOUR JOB. Office to schedule return service. No water leaks observed during service and unit left unplugged for safety. ; ordrng 1 LOKRINGKIT (LOKRING KIT) and 1 NITROGEN (Nitrogen) and 1 R600KIT (R600 KIT) and 1 W11504433 (LOKRING-HEAT LOOP TO DRIER) and 1 W11504447 (LOKRING CAP TUBE TO DRIER) and 1 W11504415 (LOKRING SUCTION LINE TO COMPRESSOR) and 1 W11504431 (LOKRING HIGH PRESSURE SIDE TO COMPRESSOR) and 1 W11506619 (LOKRING PROCESS TUBE,TO,COMPRESSOR) and 1 W11370574 (Compressor kit) and 1 WPW10143759 (UV DYE DRIER) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (3 hour job)"

"Arrived on site to inspect unit for making a loud noise when ice maker harvests ice. Upon inspection found the ice maker was working normally but did seem to have trouble popping out the cubes and clicked, we have replaced ice-maker already. Ordering control in case we have heater relay shorted. Ordering control and returning with ice maker. Office to reschedule ; ordrng 1 W11203289 (CNTRL-ELEC)"

Arrived on site to test unit for unit coming toward when pulling rack out. Found screws had come off the brackets. Installed new screws test unit and unit test good job complete.

"Arrived onsite for unit over frosting in the refrigerator once again. Did look at the back of the refrigerator and saw that it had frost buildup at the back of the refrigerator. Did not find the drain was clogged. Did not have the ui panel control and that the unit needed to be unthawed before returning. Returning with all parts as fan scroll may need to be replaced if the fan it stuck since it is frozen up and the thermistor to be replaced once again. Spoke with claims and said that the ui panel control can be covered underneath the previous P&L still and customer does not have to pay any fee at this time. Ordered part, office to reschedule. ; ordrng 1 W10798790 (Ui panel)"

Arrived onsite and tested unit for leaking and throwing codes. Found unit not leaking during testing. Cleared codes. Advised customer that if symptoms recur sump and motor will need to be replaced for slow leak. All checks good at time of service. ; O-emld tckt

"Arrived on site for customer complaint of unit making a noise and leaking water. Found defrost drain line was clogged, I defrosted drain line and cleared clog, unit tested good. I could not duplicate noise at time of service, I gave owners a couple of tips if it happens again. Its possible its the compressor going out from the type of noise the owners are describing.

Arrived on site for microwave not heating. Upon arrival from complaint and found the photos of the door switches. Then found at magnetron capacitor and I was not working correctly and magnetron showed signs of internal damage with bent fins as well as damage magnets.. After replacing all three I found at the house voltage transformer was still failing. Will need office to reschedule with customer if AHS approved further repairs.; ordrng 1 W10832024 (Thrm fix) and 1 W10836753 (Transformer) and 1 W10269232 (Thrm fix) and 1 Cnote (Needs ahs autho)

Arrived onsite for unit not heating hot enough. Tested the unit. Unit tested good on all burners and the oven is working with no issues. Called tech line. New coils have a temperature sensor in the middle of the unit that shuts off when it gets too hot to keep from any grease fires from happening. Said there nothing to be changed on the unit as it is working as designed. That management will need to find an owners manual to look up how the new coils work on this unit. Spoke with Bruce got sr#7733231224. No issues at this time. Job complete

"Arrived on site. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced the evaporator,compressor and a uv drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.

"Arrived on site for a washing machine throwing an F6E2 error and then not powering on. I tested the unit and found the console not lighting up or powering on. I was able to get it into diagnostics mode and found stored error code F6E2 for UI communication error. However, none of the buttons worked again after that. I checked voltage at the wall and found it good. I then checked voltage at the control to the UI and found a good 5VDC going to it. This indicates a bad console. I gained access to the bottom of the unit and found significant gearcase oil. I removed the rotor and found more oil under. I also found significant play on the gearcase shaft. This indicates a faulty gearcase. I gave the customer two quotes of one with just the console and the other with the console and gearcase. I informed the customer that the gearcase is starting to go bad, but the immediate repair is the console. Call complete."

Arrived onsite and completed repair by replacing ACU. Unit is now engaging the clutch as designed. All checks good.

"Arrived on site to inspect washer not getting cold water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and manually tested the valve and found the cold water valve closed. Customer provided a copy of their closing documents. I removed and replaced the valve housing and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect oven not heating properly, set unit to preheat 350?, took 3 temperature reading had a average of 367? calibrated down 15?, also instructed CX that unit has to be connected to WiFi to receive new updates and for clock to keep accurate time."

"Arrived onsite for ice machine producing small thin ice cubes. Upon arrival tested unit. Found faulty valve. Minimal water entering unit not filling reservoir.Replaced valve. Tested unit and water flow has been restored. Unit is functioning properly. Md recommendations to customer on adjustment to drain system. Unit has no drain hose, water free flows into small standpipe in rear floor. Customer will look into it. No leaks present at this time. Job complete"

Arrived onsite for oven broil not functioning. Upon inspection found element failed in several places. Replaced broil element and tested. Unit is functioning properly. Job complete

Arrived onsite for dishwasher door falling down. Upon arrival found left and right hand side spring holders failed. Quoted customer for link kit. Was able to retrieve springs. Completed repair and tested. Unit is functioning properly. Job complete

Arrived on site to test unit for left front burner not igniting correctly. Test unit and found burner taking long to ignite. Will order new burner head and cap and igniter. Unit is pretty tight will need 2 hour 2 man job office to reschedule ; ordrng 1 W11344538 (Burner cap) and 1 W11344539 (LF burner) and 1 W11573760 (LF igniter) and 1 2hour (2 hour) and 1 2man (2 man)

Arrived on site for range not allowing oven controls or UI input. Upon arrival confirm complaint and after further inspection found that half of the UA membrane was unresponsive although there was no damage to any of the ribbons or ACU display. Office to reschedule with customer once availability of Ui membrane is known WPW10207928.; ordrng 1 WPW10207928 (Membrane)

Arrived on site to diagnose a refrigerator with light not working. Found freezer led module failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived to inspect no water. I found the unit initially dispensed for several seconds and then the water stopped. I removed the unit from its mounting and discovered the supply to be the issue. The supply line was clear, but when turning the valve in, it only provided a very slight trickle of water. I advised the CX to contact a reputable plumber to correct the issue with the water supply and/or valve. No leaks observed during service.

Arrived on site to replace MCU for washer. Replaced motor control and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site. Found loud noise from both door hinges when door is opened at 90? replaced bushings,hinges and extensions,tested door operation good noise no longer present. Found defective leds in both set of series,per tech support replaced all leds in fresh food and freezer section. Powered unit on all leds working as designed"

"Arrived on site for leaking. Found excessive icicles in freezer section,removed icemaker icemaker running through a double fill ordering a new icemaker and valve incase needed. ; ordrng 1 W10790819 (Icemaker.) and 1 W11243758 (Valve)"

Arrived onsite and found unit not cooling well in the fresh food section. Found fresh food thermistor out of range causing short cooling cycles. replaced evap cover kit. Unit is now operating as designed. ; ordrng 1 W11395558 (Rc evap cover)

"Arrived on site to test unit for no pull in vent, tested unit found unit is powering on but pull really weak, due to improper installation, the vent exhaust flaps are not opening, advised customer to contact installers to fix issue, unit itself is running as designed, job complete"

"Arrived on site to diagnose refrigerator making loud noises at times. Tracked noise down to icemaker fill. When the icemaker hits the fill part of the cycle you can hear it dispensing water abnormally loud. The water dispenser doesn't make any abnormal noise, only the IM fill. Ordering a new double valve, pressure reducer and fill line due a possible imperfection in the line or valve, and if those do not resolve then we can install the pressure reducer. Office to schedule when parts arrive. ; ordrng 1 W11415785 (Fill Tube) and 1 W11548535 (Dual Valve) and 1 8212547RP (Supply Line) and 1 W10786952 (Pressure Reducer)"

Arrived onsite for unit not completing a cycle. Tested the unit. Unit tested good. Could not duplicate the issue that the tenant was having. No leaks at this time. Job complete

Unit is in 125. Arrived onsite to replace the capacitor to the unit. Replaced part. Tested the Unit. Unit tested good. No leaks at this time. Job complete

"Arrived on site and inspected dishwasher and found standing water in tub, found check valve is stuck in after clearing it also found no high drain loop installed. Have to correct in this Dishwasher is draining properly, job complete"

"Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. Confirmed the customers complaint and found the compressor starting and stopping within 15 seconds. Checked amp draw on the unit and found the compressor pulling 8 A when it was trying to run. This would indicate a field compressor. Ordering compressor, dryer, and coupler for repair. The office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule return visit for two hours.; ordrng 1 W11480426 (Compressor) and 1 W11490399 (Drier) and 1 W11506635 (Coupler) and 1 Lokringkit"

"Door handle is missing and will need to be ordered, took pictures ; ordrng 4 WPW10661886 (Screw)s and 1 W11450223 (FRZR handle) and 1 W11450223 (Ff handle)"

Arrived on site to diagnose a washer that is not spinning properly. Tested all parts and components and found no failures to unit at this time. Noted out of balance load error saved in control. Advised customer on findings and best loading process to improve performance. No leaks were found at time of service.

Arrived on site to diagnose a washer that is shaking during spin. Found hub assembly worn out and suspension failing. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a dryer that is not starting. Found low incoming voltage error saved in control. Advised homeowner on findings and electrical issue will need to be addressed.

"Arrived on site for complaints of no ice. Found broken wires on harness under FC door hinge, took picture. Quoted customer 1128.98 for new FC door, and 286.50 labor. Customer is not willing to pay for the repair, he is going to attempt to get a parts and labor concession. Ordering part; ordrng 1 LW11037733 (FC Door)"

"Arrived onsite WATER GOES IN AND CAN DRAIN, BUT BOTH ARMS ARE NOT ROTATING AND SPRAYING. Upon arrival ran unit on diagnostics. Unit fill correctly but wash motor energizes but does not pump water through spray arms. Need to replace sump and motor. Job complete."

"Arrived on site to inspect unit for making a screeching sound when being used. Upon inspection found the unit was making the sound when agitating and not spinning, ordering gear case and needed parts. Office to reschedule ; ordrng 1 W11423758 (GEARCASE)"

"Arrived on site to install previously diagnosed parts, I installed the new harness and then tested the unit. I found the unit working as designed.

"Arrived on site to diagnose refrigerator not dispensing ice. Checked auger and can hear motor running but no bucket movement. Found the auger shaft missing. Ordered auger shaft. Return visit set for 3/25.; ordrng 1 W11509548 (Motor shaft)"

"Arrived to check oven temps. The CX had an inspector test the unit and were advised that it was incorrect. I started a 350 test with an internal temperature of 74 degrees, measured with a K-type thermocouple and placed center mass within the oven chamber. After 12 minutes, it claimed the 350 preheat at 402 degrees and declined. Heating engaged at 324 and reached 374. I advised the CX that the unit is heating and cycling as designed."

"Arrived to inspect leak. I found the adapter fitting for the fill line had been overtightened, likely during installation, and I removed and replaced . I tested the unit and the leak issue was fully resolved. During inspection, I found the UI had come unbonded and was bubbling up. The outer tub seal was deformed and would not stay in place. No leaks observed after repair.; ordrng 1 W11460908 (Console) and 1 W11165091 (Outer tub seal)"

"Arrived on site to replace previously diagnosed control, drain pump and actuator, tub had 6 inches of water that needed to be removed , replaced control and shorted drain pump, shift actuator was not need, test unit, unit now running as designed, no leaks detected job complete"

Arrived on site for a dryer with the heat sensor coming loose. Upon further inspection I found the electrodes not attaching to the vent grill properly. I installed new electrodes and grill. I then tested the unit and found it working as designed. Call complete.

"Arrived on site replaced , element , vent and valve . Unit is now filling and washing properly . Ran diagnostics wash all checked normal. No water leaks detected at time of service. Instructed customer to run a clean cycle before use . No water leaks detected at time of service. Job complete"

"Arrived on site to inspect refrigerator ice maker not shutting off and overflowing the ice bin with ice. Upon further inspection, I found the ice maker arm in the on position. I found that it was not attached to the ice maker correctly causing it to dangle and the ice maker not bot to recognize that the bin is full. I reattached the arm and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived to inspect orange flame. I found that all burners had a light tinge of orange on the outer flame kernel, but it was very minimal and present at all burner settings, from the highest to the lowest, which indicates the presence of impurities within the gas flow. I advised the CX of my findings and that it is common on newly built homes and one cause can be excessive pipe dope caught within the supply lines during installation and it should clear on its own. Operational test good, no gas leaks detected during service."

"Arrived on site for Refrigerator not cooling. Inspected unit and work. Found ice buildup on evaporator. Activated defrost cycle. Found heater not activating. Measured resistance on defrost circuit and found failed heater and defrost sensor. ordrng 1 WR50X10065 (Defrost sensor) and 1 WR51X10055 (Defrost heater)"

Arrived on site for burners turning on and turning off . Found burners and oven heating properly. Explained to customers its normal. For burners to cycle on and off during heating . No error codes . No other issues found with range . Job complete .

"Arrived on site for cooktop not allowing the front right and back right burners to function properly. Upon arrival confirm complaint and after further inspection verified a stable 240 V connection. Ive been found that the main cause of the two burners not functioning was the two failing infinite switches to the burners them selves. the following parts are needed: WP74008252, WPW10185284"

Arrived onsite for dishwasher leaking. Upon arrival found unit was leaking from sump and motor. Replaced motor and tested. No leaks present at this time. Unit is functioning properly. Job complete

"Arrived on site for customer complaint of unit not starting, found loose start switch, I put switch back in place, unit tested good

"Arrived on site for customer complaint of unit not spinning and draining, found belts slipping on pulley, I cleaned pulley from motor, tested good. No charge to customer due to call back period."

"Arrived on site to install previously diagnosed and ordered parts. Due to the broil burner and ignitor failures, I removed and replaced both parts and tested several times. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=23 as the unit was coming out of defrost mode. I placed my gauges in the unit and found the unit pressures are good (0/120). I placed the unit in diagnostics and tested the fans and found the RC evap fan motor not working but getting voltageI am,ordering the RC fan harness and scheduled return service for 03/28/22. Unit was left unplugged to defrost and no water leaks observed during service.; ordrng 1 W11033168 (RC evap fan)"

"Arrived on site to follow up on washer that had lost power and wouldn't run. Replaced control, motor, capacitor to restore function. Found outlet in laundry room was still dead and needs to be resolved by an electrician. Ran unit on extension cord and verified proper function. Call complete."

"Arrived on site for customer complaint of unit not level and not heating properly, found feet needed to be adjusted and the temperature was on low. I leveled unit and adjusted temperature to high, unit tested good."

"Arrived to inspect RC too warm. I found the FC at 7.2 and 19.2 lower RC with 63.7 upper RC. I found the RC fan would not engage within service test mode and the evaporator was full of ice. The CX will defrost the unit for 48 hours and well return to complete service.. I advised the CX in towel placement and to periodically check for moisture to protect the flooring. No leaks observed during service."

"Washer will need Rebuild it was dropped and tub is broken, took pictures. 2 hours needed, not 2 technicians.; ordrng 1 W10681513 (Tub) and 2 8193716 (Legs)s and 1 WP8269145 (Mounting bracket) and 1 W10899563 (Wash motor)"

Arrived onsite for unit leaking water. Looked at the unit and did find that the bottom of the freezer had a layer of ice. Cleared the ice. Found that the tube for the water to the ice maker needed to be re aligned with the ice maker and fill tube. The ice Maker called for water and water did not leak from the ice maker. No leaks at this time. Job complete

"Arrived on site and found washer is unplugged, after reconnecting to power drain is running and control will not reset. Replaced control and ran a calibration cycle and washer is now operating properly, no water leaks detected at time of service, job complete"

"Arrived on site for cooktop FR burner not igniting, inspected unit, tested all burners, FR burner was clog up with food particles on the Orifice, cleared orifice and tested, unit working as designed, explained to CX of problem and how to prevent it again, no gas leaks detected during service."

Arrived on site to install new glass for cooktop. Found new glass top did not come with bezels. Ordering bezels and return date set for 3/28.; ordrng 5 W10853046 (Bezel)s

Arrived on site to replace light and bezel. Replaced parts test unit and found no power to the unit. Found outlet getting 123.4V and board getting 123.4v but not responding. Will need new board spoke with Shana part is non repairable ; ordrng 1 Partresearch (Part research)

"Arrived on site for complaints of frost in freezer. Found small air gap in FC door gasket. Found small amount of frost build up in freezer, close to the front by the door. Used heat gun and some silicone to remold and reseal. If issue continues we will need a new FC door gasket. No water leaks detected, job complete."

"Arrived onsite for unit not powering on. Tested the unit and panel would not turn on. Unit had the correct voltage. Upon further inspection, found that the wire for the control panel was not sitting in control correctly to get power. Pushed the connector down. Unit started working, unit heating with no issues. No issues at this time. Job complete"

"Arrived on site to diagnose refrigerator that was not cooling in FC. Examined unit and found no cool in FC, and back wall completely iced over. Steamed out ice to be able to access the bimetal and heater. Tested heated circuit and found heater circuit good, bimetal good. Replaced main control since heater circuit is good. Unit should now defrost as designed. Customer advised to defrost Unit 48 hours to remove remaining ice buildup in FC. Call complete."

Arrived onsite for unit not operating and found unit fuse had blown. Inspected temp and found cycling within range and unobstructed 3 foot outside wall duct which is ideal. Replaced fuse. Advised customer on findings and repair. All checks good.

"Arrived on site for customer complaint of unit not working, found no error codes, customer said Lowes is coming to exchange unit."

"Arrived on site to level unit, leveled unit with shims, due to very uneven floors unit was leveled to achieve the best results, if customer pulls unit out , it will have to be leveled again, at this time the customer is satisfied with results, job complete"