"Arrived on site to inspect dishwasher leaking. Upon further inspection, customer advised that they can hear what sounds like water leaking/running at the left side. I opened the door and found the vent bezel not installed correctly and not locked into the vent. I removed the outer door panel and found a small amount of water under the vent. I removed the vent and inspected the gasket and found where the gasket had been previously crimped and the teeth that lock the bezel in place were broken. I removed and replaced the the vent & gasket and reassembled and tested in diagnostics. Unit is operating as designed. Customer advised they have a water softener system. I made recommendations for use and care as well as detergent and rinse aid use. No water leaks observed at the end of service, job completed."

"Arrived on site to diagnose issue of ice maker not working, the tenant informed us that he believes the lines at the harness on the left door had been cut, we removed the toe plate and found that the black and brown harness lines had been completely cut with not enough line to splice back together.

Arrived on site to test unit for not operating. Found start switch was not engaging. Verified proper voltage. Bypassed switch and motor was not engaging. Recommended replacing switches and motor.

Arrived on job for complaints of knobs not lining up. Found knobs broken. Replaced knobs and test burners.

"Arrived on site to diagnose oven with lights that will not shut off and lower oven that will not bake. Tested unit and could not get lights to turn off. Could hear relays clacking when trying to run either oven. Replaced both control boards and tested. Clicking gone, but lights still remain. Found the lower oven door wasnt making exact contact with the door switch. Reseated door switches make better contact. Tested and found lights now going off when door is closed. All is working as designed. Call complete."

Arrived onsite for refrigerator water not dispensing correctly. Upon arrival found unit operating as designed but was having off brand filter. Let customer know about correct filter usage.

Arrived onsite for refrigerator with noisy ice maker and unable to remove ice container. Upon arrival I found the ice container not stuck at this time. I found the unit would dispense ice then start making a clunking noise consistent with the auger motor yoke slipping off the auger arm. I noticed the auger arm felt loose and as if it will fall out of place easily. I replaced the container but it would still make this clunking noise intermittently. I found the motor would not respond at all sometimes when pressing the paddle. I checked the door switch and it checked good. I removed the ice maker housing and found the fill tube slightly frozen. I attempted to remove the auger motor and yoke but the yoke is stuck. I will need to order the divider to replace the auger motor. I believe air is getting into the ice box from the inlet tube causing ice to form in places throwing off the auger ice container and causing the container to get stuck. We will need to replace the water inlet tube and valve for the air leak as well as a divider with new auger motor. Returning tech test functions multiple times to ensure a good repair. Pad(WPW10353848) main control(W11043763) water tube(W11415785) divider(WPW10309864) UI(W11265135) office to R/S due to part availability. ; ordrng 1 WPW10353848 (Pad) and 1 W11043763 (Control) and 1 W11415785 (Water tube) and 1 WPW10309864 (Divider) and 1 W11265135 (Control UI)

Arrived onsite for refrigerator not cooling. Upon inspection found freezer cabinet over freezing and ice buildup on evaporator cover. Removed evaporator cover for inspection. Checked components and all checked good. Ran force defrost and unit would not defrost. Unit was not running defrost and over freezing. Replaced control. Ran force defrost again and unit is now functioning properly. Job complete

"Arrived on site to replace manifold and spray arm, found that the manifold was not ordered so we are going to return for a return visit with the manifold and return with the spray arm. .; ordrng 1 WPW10340542 (Manifold)"

"Arrived on site for dryer not operating correctly. Upon arrival I found no errors stored in diagnostics. I then fully disassembled and isolated each component within dryer cabinet. After multiple motor, all air flow and thermal fuse checks as well and main control and heater tests that there had been a loose molex connection on the high limiter causing main control to not detect the elements activation and runtime. I was able to then reconnect molex on limiter then reassembled and test dryer 4 times for 10 minutes each on a normal user mode high hat timed dryer and sensor dry. Found unit is now fully functioning as designed with no further issues in dryer. Call complete."

Arrived on site to diagnose a refrigerator that is not cooling. Found failed start device on compressor and replaced it. All is working properly at this time and no leaks were found at time of service.

Arrived on site and inspected ice maker not dispensing.Confirmed the complaint and found the freezer door switch was defective.Removed and replaced it and unit tested as designed.JOB COMPLETE

"Arrived on site to test unit for ice on FF shelf. Spoke with techline and advised evap fan may intermittently working. Advised to replace evap cover. Replaced cover, tested unit, unit works good. No leaks detected. Job complete.?????-SR#7730377921"

Arrived on site and inspected dishwasher draining issues.Confirmed the complaint and found the plug at the drain was installed improperly and was not connected properly.I reinserted it and unit tested as designed.JOB COMPLETE

"Arrived on site and found agitator is noisy during operation, inspected it and found base is warped. replaced it and washer is operating normally, job complete"

"Arrived on site for no ice. Ran diagnostics found water leaking between drain pump and reservoir,released water from reservoir unit reset itself while draining diagnosed a defective external drain pump,reservoir and pump.

"Arrived on site to replace failed switches, after replacing, unit tested good."

"Arrived on site to test unit for upper RC lights and FC light no illuminating. Found FC light module is no good. Replaced module and applied caulking per customer preference. Tested unit, unit works good. No leaks detected.

"Arrived on site to diagnose dishwasher not filling or washing, customer informed that he thinks there might be an issue with the plumbing, we put unit into diagnostics and found error code F7e1 signifying wash motor issue, we put the unit into a diagnostic cycle and found that the motor was not operating as designed. Ordering motor and sump assembly for return visit, office to reschedule. Job complete. ; ordrng 1 W11460945 (Sump and motor assembly)"

"Arrived onsite for refrigerator not cooling in RC and FC. Temperature in freezer is room temp and fridge is slightly cool. Compressor and fans are running but absolutely no frost pattern on evaporators. Compressor is running hot. Found what looked to be oil on line with lokring. Unit has sealed system issue (discussed with SW). Need to order compressor, evaporators and dryer. Returning with inverter and ordering 3way valve just in case ; ordrng 1 W10779331 (compressor) and 1 W10913906 (coupler) and 1 W11429997 (THREE WAY VALVE ) and 1 W11429997 (THREE WAY VALVE ASSEMBLY ) and 1 W11505166 (RC EVAP) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer)"

"Arrived on site to diagnose no cool issue In the refrigerator section, we gained access to the freezer evap after steaming out ice surrounding the evap cover and found that the evap motor is seized, we tested continuity to the fan from the control and found it to be good, we checked voltage on the motor and readings were intermittently different, after gaining approval we removed the fan motor and replaced it, unit is now operating as designed. Job complete."

Arrived onsite for refrigerator with door closure issues. Upon inspection I found the complaint is for the drawers not automatically closing specially the left side pantry drawer. I confirmed the complaint. I removed the drawer face and the unit would close every time as designed but once the drawer face was on it would close but leave a half an inch gap. I am ordering the rails for that drawer to compete the repair. Left adapter (W11397195) right adapter(W11409809) harness JIC(W11170612) office to R/S due to part availability. ; ordrng 1 W11397195 (Left adapter) and 1 W11409809 (Right adapter) and 1 W11170612 (Harness)

"Arrived back on site to inspect dishwasher burning smell.Tested the unit in diagnostics test mode and found the wash motor wasnt working.Accessed the motor and found the clip on the motor plug wasnt seated into the motor, causing it not to wash.I plugged in the motor harness and unit completed all functions.The burning smell the customer was smelling was the heater.All wires and connections were all intact.

"Arrived on site ,replaced igniter and sensor . Ran preheat,all checked normal. No gas leaks detected at time of service. Job complete ."

"Arrived on site to install previously diagnosed part. Installed thermostat and tested dryer. Dryer still not heating. Ohmed motor, coils, and thermostat. All tested good. Tested limiter and it was faulty. Removed limiter and installed new limiter. Tested dryer and still no heat. Ohmed out new igniter and it was faulty. Installed original igniter and tested dryer. Dryer heating as designed. Job completed."

Arrived on job for complaints of not cooling. Found thermostat not working.

Arrived on site to test unit for error function not available. Test unit and found error codes in unit of function not available and run away temp. Reset board and replaced sensor. Test unit and unit test good job complete.

"Arrived on site for no cool. Found no traces of dye in around evaporators,removed compressor cover found dye residue attempted to find trace of leak found cap tube broken in liner wall

Arrived onsite for washer leaking. Upon arrival found unit stacked. Job will require two man. ; ordrng 1 W10599356 (Valve) and 1 W10599356 (Bellow dispenser) and 1 W11183219 (Pipe) and 1 WPW10562025 (Drain hose) and 1 WPW10605427 (Pump)

Arrived on site for a refrigerator that?s making a clicking sound and is not cooling. Inspected and worked area. Plugging it in and found the unit trying to turn on the compressor but failing to do so. Replaced starting device and tested unit. Unit began to run as designed and started to cool. Advise customer to get the unit 24 to 48 hours before property. Call complete.

"Arrived on site for customer complaint of unit not making ice, found power switch blinking indicating failed bin thermistor, I replaced bin thermistor and tested every function in diagnostic tests, unit tested good."

"Arrived on site for right rear burner not heating . Found element failed , getting correct voltage to receptacle . Replaced element . Burner is heating correctly. Job complete"

"Arrived on site for damaged door seal. Found damaged right side door seal,replaced door gasket remolded gasket seal.

"Arrived onsite for unit blowing the breaker. Checked unit for the correct voltage and unit was getting 240v. Checked all wires for anything grounding out of touching that could potentially keep blowing the breaker, could it find any wiring issues. Called tech line and had me do an amp draw at the black wire and unit stayed consistent at 10 amps. Unit made it all the up to 350 degrees. Said to check all connections and unplug and re plug control incase something is not seated properly, did not recommend parts replacement at this time. No other issues at this time. Job complete"

"Arrived on site for washer not filling properly and soap on clothes at end of cycle . Ran diagnostics,no error codes . Unit is not agitating . Found actuator was the replacement one and had slipped out of splutch arm . Replaced actuator with part W10913953 truck stock . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete .; ordrng 1 W10913953 (ACTUATOR )"

"Arrived on site to replace motor assembly and inlet sump from previous diagnosis. Replaced parts, tested unit, unit works good. Only leak detected was from old copper water line. Advised customer line needs replaced. Job complete."

Arrived on site for a vent hood with the light button getting stuck. Upon further inspection I found it working as designed. However if you press it to hard it gets stuck behind the sheet metal cut out for the button. The actual switch itself is as designed and in proper position. Upon further inspection I found the button has a sharp bevel that is sticking to the sheet metal and causing this. There is no actual mechanical failure.I called techline and spoke to Rich and received SR# 7730812175. Rich agreed there is no mechanical failure and this is how it is designed. Call complete.

"Arrived on site for microwave sparking. We inspected the unit and work area. We gained access to the high voltage system and found the diode, transformer lines, and cap all charred and split. I called techline/safety and documented it with them and got Sr# 7730736231. We will need to order the diode, capacitor, magnetron, and transformer."

"Arrived on site and inspected dryer, customer has had it stop prematurely during a dry cycle and not completely dry items. Did not find any error codes in diagnostics and dryer is heating properly. Confirmed airflow is good and discussed possibility that items were not making contact with moisture sensors. Recommended using timed dry for certain items to ensure correct operation, job complete"

"Arrived on site and inspected dishwasher and found customer has a drying concern, ran a diagnostic cycle and found heating element is on at the end. Confirmed rinse aid is in dispenser. Discussed drying expectations with different types of dishware, at this time dishwasher is operating as intended, job complete"

"Arrived on site and inspected dryer and found connection to element is loose, after correcting confirm dryer is operating properly. At this time airflow is good and showed customer how to ensure it is working properly so there will be no damage to the dryer or fire hazard, job complete"

"Arrived on site for oven not heating . Checked outlet ,and element . Both checked normal. Found no voltage from control to element . Replaced control and unit is now preheating normally.

"Arrived on site to inspect unit for not making ice, upon inspection found the unit not allowing water through valve due to loss of voltage. replaced valve and control, all functions returned and icemaker started filling. Complete"

Arrived on site to install dryer top due to previous top being dented. Replaced lid with new undamaged lid. Call complete.

"Arrived on site to replace light and control switch for operating light not turning on while running. Found unit was misdiagnosed. Light had just fallen off. Reattached light, tested unit, unit works good. Maintenance man was with me and verified unit working properly. Job complete."

"Arrived onsite for cooktop, while onsite spoke with customer on dishwasher drying efficiently. Need for rinse aid. As well as found customer on water softener. Spoke with customer on soap use with water softener. Job Completed."

Arrived on site. Diagnosed a defective main control and ui replaced main control and ui ran diagnostics all test passed.

Arrived on site to install roller for refrigerator. Replaced right rear roller and axle and all is working properly. No leaks were found at time of service.

Arrived on site to install foam seal under cook top . Installed seal . Reordering seal. Call to set return ; ordrng 2 WP8286642s

"Arrived on site to test unit for f3e1 error code. Found pressure dome was completely full of sludge. Recommended replacing air dome and pressure hose. . Replaced air dome and pressure hose, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site to inspect unit for not allowing selections, upon inspection found the unit did work correctly after last visit, replaced both parts and tested. ACU was malfunctioning. Spoke with customer and she said after I cleared codes it worked fine. Customer will watch unit. Complete"

"Arrived on site to inspect unit for not making ice, upon inspection found the unit sending voltage to motor but no movement, checked harness and found no issues. Ordering Icemaker. Office to reschedule ; ordrng 1 W11284458 (icemaker)"

"Arrived on site for a dishwasher not working and door making a noise. Upon arrival the customer stated they can start a cycle and a few minutes into the cycle the units UI will start flashing and then the unit will shut off. Upon further inspection I I found the toe plate backward causing it to catch on the door. I put the unit into diagnostics mode and found stored error codes F8E2 for inlet water fill valve electrical problem and F8E1 for no water. I ran diagnostics and did not hear the valve energize and no water came into the unit. I checked voltage at the valve and found 120V. I then took the hose off and confirmed there was good water pressure coming from the wall, and there was. This indicates a bad valve. I am ordering the valve and the office will need to reschedule.; ordrng 1 W11434044 (Inlet Valve)"

"Arrived on site to inspect unit for not starting correctly. Upon inspection found the unit started and locked correctly, turned on hot water and unit started. Complete"

"Arrived on site to inspect unit for not making ice. Upon inspection found the lower left harness cut and not allowing voltage

Arrived onsite for cooktop sparking. Upon arrival found that unit was sparking all when each was called for. As designed. Spoke with customer on igniters being on one circuit so unit sparks all at once. Job Completed.

Arrived onsite for refrigerator freezing in RC section. Upon arrival found unit was 28 degrees in rc section found unit diffuser was damaged. Replaced and tested. Unit is now operating as designed. Job Completed.

"Arrived on site and inspected washer and found actuator arm is out of cam kit ring, per service pointer replaced actuator. Ran a calibration cycle and then a diagnostic cycle and washer is operating properly, job complete"

Arrived on site for washer needing previously diagnosed lid latch. Upon arrival reconfirmed no errors present other then f5 lid lock error. Installed new lid lock and reassembled and tested unit through diagnostics tests 1-14. Also ran a normal quick was cycle and found unit fully functioning as designed with. O further issues found before during or after repairs. Call complete

Arrived on site and inspected French door refrigerator not making ice.Customer advised she hasnt heard the unit make ice since recently changing the filter.I accessed the ice bin and the container was 1/2 full with ice.Unit filled and was harvesting when I left the residence.JOB COMPLETE

Arrived on site and inspected refrigerator tripping the GFCI outlet and breaker.Confirmed issues and found the closest non GFCI outlet and unit preformed as designed.Upon further inspection of the unit I found the start device and capacitor werent properly plugged into the compressor causing the malfunction along with the breaker issues.I corrected the issue and unit now operating properly Customer advised to contact an electrician to get the breaker changed to non GFCI breaker.Left unit plugged into the non GFCI and it cooled and didnt trip the outlet.JOB COMPLETE

"Arrived on site for a washing machine hello has something stuck underneath the agitator. Inspected unit and work area. Confirmed customer and attempted to remove the agitator using a crowbar, vice grips, screwdrivers, and a dryer belt nothing would remove that agitator.

Arrived on site for refrigerator that?s not cooling and has a high pitch sound. Inspected unit and work area. Found refrigerator compartment had a defrost issue causing the fan to screech and the refrigerator not to call any other section properly. Defrosted the unit due to ice buildup and found the evaporator cover had broken due to ice build up. I called Whirlpool Techline and spoke to Rich SR# 7730805740. He advised that the only thing to replace on this is the evaporator cover due to ongoing issues and to ensure the customer is closing their doors properly and the doors are ceiling. Found door seals were in good shape. ; ordrng 1 W11167902 (cover-evap)

"Arrived on site for dryer needing previously diagnosed drum, motor, blower, etc. upon arrival I reinspected unit and verified prior diagnosis. Found drum had scrapping damage and replaced it but found during repairs that the plastic bearing asm as well as all four glides were cracked and broken and the felt liner and gasket were warped causing drum to crack to ducting. I was able to install the drum but it onLy dampened the noise a small amount. Unit at this point while need everything sigh of a full rebuild and there are some parts needed for repairs such as the blower housing (part# WE14M93) ; ordrng 1 WE14X25080 (Trap duct asm) and 1 WE09X20441 (Felt liner) and 1 WE3M26 (Top bearing) and 2 WE1M504 (Bearing slide white)s and 2 WE1M1067 (Bearing slide green)s and 1 WE1M825 (Gasket) and 4 Unknown (Sound dampening pads)s and 1 Unknown (High heat grease)"

Arrived on site for refrigerator needing previously diagnosed UI display. Upon arrival I was able to install display after running multiple back to back test on the icemaker dispenser as well as the water dispenser I found at the unit started goofing up again and allowing water to come out when the ice was activated at this point I was able to narrow down the problem to the paddles on the dispenser itself I then spoke with CS regarding the situation ; ordrng 2 WPW10346924 (Paddles)s

Arrived on site from microwave not operating correctly. Upon arrival I was able to confirm that there were no error codes indicating any hardware or software failures but upon further testing found that the door that houses the main control was faulty I ended up calling tech line because the model number was not accurate to what was on the unit and found that the interlock switches that we were sent with were also for a different model office will need to reschedule once availability of the interlock switches as well as the door become available. ; ordrng 1 W11196131 (Door assy) and 2 W11197766 (Interlock switch assy)s

Arrived on site and inspected dryer not heating.Confirmed the complaint and found the element and thermal fuse defective.Removed and replaced both.Reassembled and unit tested as designed.JOB COMPLETE

Arrived on site for dryer not turning drum. Upon arrival I disassembled unit and found previously installed parts working but the belt had shredded into an unrecognizable thread. I was able to replace the belt and verify unit functioning as designed with no other issues found on site during repairs. Call complete

Arrived on site for a washing machine that?s tearing up clothes. Inspected unit and work area. The customer advised that the unit mainly tears up items that have little fuzzy fabrics like towels. The customer advised the clothes are not getting stuck under the agitator. Check the agitator for any burrs and could not find any. I spun the basket and was checking the basket for any bars on the sides of the wall and underneath the splash guard. Could not find anything there. I called tech line and spoke to Rich SR# 7730804022. He advised that generally speaking the issue is with the agitator but to make sure there are no other that can be found. Did all my checks and I?m ordering an agitator washplate for repair. .; ordrng 1 W10902814 (washplate)

Arrived on site to install previously diagnosed part. Inspected unit and work area.

Arrived on site and for dryer door not staying closed after installing the catch.Confirmed the complaint and tightened all screws and door still came opened.Ordering strike.Office to schedule return as soon as part comes in.Needs more work ; ordrng 1 WE1X1192 (Door Strike)

Arrived on site to install previously diagnosed park. Inspected unit and work area. Replaced bad and tested unit. Unit begin working as designed. Call complete.

"Arrived on site and inspected refrigerator and found elevated temperatures in both sections, freezer is reading 20? accessed freezer evaporator and found very little frost pattern, sent pictures to LM. There is either a refrigerant leak or a failing compressor.

"Arrived on site to inspect refrigerator condensation building up inside. Upon further inspection, I found the FC evap cover engulfed in frost. I removed the cover and found the evaporator with ice/frost covering it. Placed the unit in diagnostics and tested the defrost thermistor and found it open. Tested defrost and the element is operating as designed. I removed the ice/frost with my steamer and removed and replaced the defrost thermistor and tested. Unit is operating as designed. No water leaks observed during service, job completed"

"Arrived on site for customer complaint of buttons not working, found two failed button holders, I replaced the two inner button holder, unit tested good.

"Arrived on site to install previously diagnosed and ordered part. Due to the unit continuing to not make ice, I tested pressures again and found that the drier is restricted. I disassembled the unit and dumped the refrigerant. Removed and replaced the non UV drier and vacuumed. Unit held pressures. I installed 5.75oz of R134a refrigerant and monitored pressures. Pressures held within range and unit began to make ice. No water leaks observed during service, job completed."

Arrived on site for a vent hood that is making a loud noise. Inspected unit and work area. I did advise him that the residential vent hoods have to have the motor close to the area where it?s sucking air from due to the fact that the motors can?t suck air up from more than a few feet away.

Arrived on site for refrigerator that?s not cooling properly. Inspected unit and work area. The customer advised that the unit seemingly is cooling and freezing but that his temperature in his refrigerator is saying that his unit is at 32?F. Found ice in the ice bin indicating that the unit was getting down closer to proper temperature. Took temperature in the freezer and found the freezer at -2?F. Noticed in the refrigerator section that thtemp alarm was ringing. Reset the door alarm and found the unit dropped immediately to zero and 37?F in both sections. The customer advised that they did have the door open a jar overnight a few weeks ago and that the arm has been there ever since. He was not aware that he was able to reset his alarm. Unit is working as designed. Call complete.

"Arrived on site for a refrigerator not making ice and the ice maker having a visibly broken part. Upon arrival the customer stated it will work for about two weeks and then they would take the container out and mess with the arm, put the container back in, and then it would work again. Upon further inspection I found the IM cover missing allowing the IM harness to fall off of the front. I advised the customer this is what is most likely causing intermittent failure. I harvested and called for water on the IM and it worked as designed. I also found correct voltage to the IM. Per Chase approval we are not charging another fee and we will return to install the cover and IM. Office to reschedule.; ordrng 1 W10884722 (IM Cover)"

Arrived on site to test unit for unit leaking. Test unit and found cracked spray arm. Replaced spray arm test unit and unit test good. Also leveled unit job complete.

"Arrived on site to inspect unit for not heating, upon inspection found the unit had no amp draw and 0 volts to transformer. Replaced TOD with stock. All heat returned with no issues. Instructed customer to talk with builder about improved ventilation due to persistent issue. Complete"

Arrived on site for a washer dryer combo with no power. Upon further inspection I found the unit had no power cord and has not been installed yet. The unit itself is working as designed. Call complete.

Arrived on site to follow up on refrigerator with warmer temps in RC. Spoke with customer on arrival and asked if previous repair made any improvements. Customer said customer had not changed even with sealing pantry drawer talked with SW about repair and found that only other item that could be responsible was The user interface all other other components tested good and has good frost pattern.

Arrived on site to test unit for unit not draining. Test unit and found clogged drain hose. Secured drain hose test unit and unit test good job complete.

Arrived onsite for unit not heating. Tested unit in diagnostics. Did not get an error code on the unit. Let unit run through diagnostics. Unit made it all the way through with no issues at this time. Job complete

"Arrived onsite for display not functioning. Upon inspection found display partially functioning. Accessed display and checked harness, harness was good. Replaced display, and tested. Unit is functioning properly. Job complete"

Arrived onsite for refrigerator not producing a full bin of ice and clumping . Upon inspection I found RC=36 FC=-2. And the ice bin full. I found some of the ice cubes getting stuck together. I ran full diagnostics and found all thermistors and fans running as designed as well as air baffles. I explained that with the temperature difference in the RC compared to the ice can cause a little clumping but from what I can see it is within normal specifications at this time. The customer had concerns of a water drip from the back so I pulled the unit and. No leaks detected but found some water in the drain pan. Advised the customer to monitor the unit and let us know if any issues arise but as of now the unit is working as designed at this time. Job complete.

"Arrived on site and inspected dryer and found heating element has failed, after replacement dryer is now heating properly, took one picture of dryer temperature, job complete"

"Arrived on site. Found some ice build up on evaporator,ran diagnostics no air flow from ice box fan,ran harvest test passed dumped ice to bin,exited diagnostics ran fast ice,ice box fan powered on. Removed evaporator cover per service pointer W11092686 secured thermistor to correct location on suction line using foil tape and a zip tie,secured evaporator to liner wall using clamps and zip ties,secured back cover with 4 screws,adjusted drain pan. Replaced main control,ran diagnostics good air flow from ice box fan.

"Arrived on site and attempted to disassemble washer to replace bearing kit and washer tub will not separate, Used car jack lift method and it still would not separate

Arrived on site to diagnose refrigerator that is not cooling in either compartment. On arrival found temps at room temp. Checked compressor and found compressor scalding hot to the touch and running. No frost pattern present. Unit has a sealed system failure. Ordering sealed system parts. Did not see any obvious signs of leak on inspection. Office to schedule sealed system repair. ; ordrng 1 W11459354 (Evaporator) and 1 W10879296 (Compressor) and 1 WPW10143759 (UV DRYER) and 1 W10913906 (Access Valve)

Arrived on site to diagnose a washer that is not cycling. Found unit stuck in drain mode and not responding to input. Hard reset control and all is working properly at this time. No leaks were found at time of service.

Arrived on job for complaints of freezing food in refrigerator. Ran diagnostics and found thermistors not being read properly by control.; ordrng 1 WPW10312695 (electronic control)

Arrived on site to replace previously ordered parts for freezer. Replaced compressor and drier and all is working properly at this time.

Arrived onsite and found unit operating with console and control glitches and sometimes wont start. Replaced control and console together. All checks good.

Arrived onsite for refrigerator with continued RC defrost issue. I called techline and spoke to Joal SR#7730807268. I advised him of the previous repairs done. He gave me service pointer (W11092686) so I am ordering svc kit(W11457241) and returning with a thermistor to install while we have the evaporator accessed. Office to R/S ; ordrng 1 W11457241 (Drip pan kit)

Arrived on site to replace UI from previous diagnosis. Replaced UI but model/serial wouldn?t resync into new UI. Reinstalled old UI and confirmed model/serial was stored. Attempted multiple times to resync new UI to control but no success. Called whirlpool and confirmed software issue after multiple replacements of control and UI.

"Arrived on site to install drain tubers resolve FC Drain issue. Gained access back of fridge and replaced drain tube from duck bill to p trap style. No water leaks found, call complete"