Service History 637

Near Austin, TX 78723
Cliff
Job Details: 01/31/2020
WASHER WHIRLPOOL WTW8500DC2 Arrived on site to diagnose a washing machine that is making unusual noise. Found noise coming from gearcase bearings. Replaced gearcase and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Bertram, TX 78605
James
Job Details: 01/31/2020
DISHWASHER KITCHENAID KDTM354ESS3 Arrived on site and installed new panel. Tested proper fit. Job complete
Near Cedar Park, TX 78613
Paul
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived onsite for the refrigerator to replace the previous diagnosed parts. I found the unit with no refrigerant in the system and verified the leak on the condenser that the previous tech found. I replaced the condenser, compressor, and drier. I added a service tap on the low side of the compressor. I ran a suction/blow test to check for restrictions. I found no restrictions but the unit was sucking at the drier and blowing at the compressor. The line set was correct at the compressor but after looking the compressor was ordered for an 01 engineering digit instead of an 02 engineering digit. The compressor will need to be reordered and call RS. Sending routing a message to weigh and RS. Ordering W10507884 COMPRESSOR.; ordrng 1 W10507884 (COMPRESSOR)"
Near Austin, TX 78733
David
Job Details: 01/31/2020
DRYER WHIRLPOOL WGD8620HC0 "Arrived on site to diagnose F3E3 error coming back on gas dryer. Called Whirlpool tech line and informed of findings and tested inlet thermister at control. Everything was testing fine again. Tech line said all that can be done is verify it’s on a dedicated circuit (it is not, it shares with washer) and then replace Control, inlet therm, harness. SR7726492893. Ordering 2MAN job, 1 wiring harness W11157861, control W11350216, inLet thermistor W11396709. Office to reschedule for 2MAN job. ; ordrng 1 2MAN (2MAN JOB) and 1 W11157861 (harns-wire) and 1 W11350216 (CONTROL ) and 1 W11396709 (INLET THERM)"
Near Austin, TX 78739
Jacob
Job Details: 01/31/2020
DRYER WHIRLPOOL MED5630HC0 Arrived onsite for unit making loud screeching noises. Tested unit. Found that unit was off balance. Balanced unit. Tested unit. Unit test good. No issues at this time. Job complete
Near San Marcos, TX 78666
Kevin
Job Details: 01/31/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived on site and inspected dishwasher and found it is not draining, inspected drain pump and found a small piece of glass wedged in pump keeping blades from spinning. After clearing glass, pump will now remove water correctly. No water leaks from connections at time of service, job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 01/31/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived onsite and found unit operating with dead control. Replaced the control. All checks good. Unit is now operating as designed.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/31/2020
MICROWAVE WHIRLPOOL WMH32519HZ1 "Arrived on site for microwave making a rattling sound. Performed diagnostics and tested operation. Noticed noise coming from the unit, when you placed slight pressure of the control unit of the unit the rattling stopped. Tightened down all screws and control unit. Retested unit all operations good no sound heard. Spoke with customer on repair."
Near Spring Branch, TX 78070
Robert
Job Details: 01/31/2020
RANGE ELECTROLUX EI30EW48TSC Arrived onsite to replace parts previously ordered. Replaced both upper and lower fans. Tested functionality and everything is working properly. Code no longer present Complete
Near Austin, TX 78753
Cliff
Job Details: 01/31/2020
DISHWASHER WHIRLPOOL WDF520PADM6
Near Hutto, TX 78634
Jonathan
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator not making ice. Checked water dispenser for water flow, had low water pressure. Found customer is on double filtration system. Recommended Customer use filtration bypass cap to increase water pressure. Performed diagnostics mode all operation came back good, and no water leakage."
Near Canyon Lake, TX 78133
Robert
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for refrigerator not dispensing water or ice. Upon inspection we found a ent in the door where the door switch contacts it. Ordering new door. Used plastic square as a shim. Office to reschedule. ; ordrng 1 W11104477 (dor-fip)
Near , TX 78641
Lou
Job Details: 01/31/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "arrived on site to inspect dishwasher with no functions. Upon further inspection, I checked the plug and it was plugged in and had power to the outlet. When I removed the toeplate, I found where something had chewed at the wires and the insulation. I pulled the unit from the cabinet and found a nest made form the insulation and tech manual in the back right corner of the cabinets (photos). Customer/builder was present and I advised him of my findings. Unit will need a sump/motor assembly, wiring harness, new insulation pad and power cord to complete repairs. Customer advised that they will replace the unit. Water to the unit was turned off and unit left unplugged. No water leaks observed during service, job completed."
Near Austin, TX 78748
Luis
Job Details: 01/31/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Completely different issue from failed deli control. Arrived on site for ice build up and no ice. Found ice build up behind icemaker housing,found facia heater door broken,ran diagnostics weak air flow from fan,icemaker passed failed fill due to frozen line from faulty heater. Diagnosed unit will need a new heater,fan,adapter,facia heater and main control. Need AUTHO and 1 W10760808 (HEATER) and 1 W10846539 (FAN) and 1 W11126056 (ADAPTER) and 1 W11197489 (FACIA HEATER) and 1 WPW10675033 (CONTROL), states that autho needed"
Near Austin, TX 78731
Luis
Job Details: 01/31/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site for refrigerant leak. Removed cover found uv dye leaking at manufacture weld joint on evaporator. Replaced evaporator and filter drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly
Near Buda, TX 78610
Kevin
Job Details: 01/31/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site and inspected dishwasher and found saved error code 7/1, incoming water temperature is below 86° and control board has turned off power to heating element. Recommended that customer run hot water at kitchen sink before starting dishwasher. attempted to run a diagnostic cycle and found wash motor has failed. After replacing wash motor ran another diagnostic cycle and everything is operating normally. Job complete"
Near Austin, TX 78717
Paul
Job Details: 01/31/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for a dishwasher not filling with water. I found the float switch stuck in the up position. I corrected and tested the unit. I erased the F6E4 error. The unit is working as designed. Call complete.
Near VLG O THE HLS, TX 78738
Brandon
Job Details: 01/31/2020
ICE MACHINE WHIRLPOOL KUIX305ESS "Arrived on site for customer complaint of unit not making ice, found reservoir cap was not on, I put cap on, unit tested good.
Near Austin, TX 78745
Luis
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Arrived on site for no cool. Removed evaporator cover found ice ball on inlet to evaporator diagnosed leak in system ordering a new compressor and evaporator. Job will need 2HRS.; ordrng 1 CNOTE (2HRS) and 1 CNOTE and 1 W10836706 (EVAPORATOR ) and 1 W10913906 (ACCESS VALVE ) and 1 W11092625 (COMPRESSOR)
Near , TX 78628
James
Job Details: 01/31/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site and installed new burner head. Tested operation and found unit working properly. Job complete
Near Austin, TX 78731
Luis
Job Details: 01/31/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for no ice. Found filter housing misaligned causing filter not to fit correctly,found Evap thermistor disconnected. Installed thermistor correctly,aligned filter head correctly ran diagnostics all test passed,ran unit through a normal cycle,ice forming on evaporator plate"
Near Wimberley, TX 78676
Kevin
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB01 "Arrived on site and found no ice production. Cycled icemaker and motor turns properly and valve is actuated but there is no incoming water. Removed waterline and found no water pressure from source. Water source will need to be corrected before icemaker will work again. No water leaks from connections at time of service, job complete"
Near Wimberley, TX 78676
Kevin
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB00 "Arrived on site and found customer is experiencing items freezing in the fresh food section. Replaced diffuser to correct issue. No water leaks from connections at time of service, job complete"
Near Manor, TX 78653
Scott
Job Details: 01/31/2020
WASHER MAYTAG MLE2000AYW "Arrived on site for washer stopping and not going into spin . Found wax motor had failed ,switches checked good . Replaced motor . Unit is now going into spin cycle . No water leaks detected at time of service , job complete ."
Near Waco, TX 76705
Jonathan
Job Details: 01/31/2020
DRYER WHIRLPOOL MEDX655DW "Arrived on site for dryer that would not heat. Inspected unit and work area. Tested unit and found no heat at all going into the unit. Pulled off back cover and tested the thermal fuse, cut off, high limit thermostat, and element. All checked good. Customer advised the unit would also not progress in the cycle and would continue to run until they opened the door. Replaced timer and tested 7nit. Unit began to work as designed."
Near Killeen, TX 76549
Al
Job Details: 01/31/2020
WASHER MAYTAG MHW6630HW0 "Arrived to inspect front load washer not starting.Confirmed the complaint and attempted service test mode and unit didn’t respond.Unplugged the unit for 30 seconds, plugged the unit back in and unit began operating as designed.All water lines were dry at the time of service.Customer satisfied Job complete"
Near Austin, TX 78704
Richard
Job Details: 01/31/2020
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for the dryer not working properly. Ran diagnostics and found no error codes . Dryer starts up and than shuts off. Tested voltage and found that there is 117VAC on red wire and 117VAC on black wire and 120VAC on neutral wire. There should be zero voltage on the neutral. There is an electrical issue. Advise customer to have an electrician look at the outlet. Complete
Near Elgin, TX 78621
Andy
Job Details: 01/30/2020
WASHER WHIRLPOOL WTW4800X Arrived on site for washer with broken agitator. Tested and inspected unit and found agitator is not broken. Front right suspension came off. . Reinstalled suspension and tested unit. All operations are normal. No water leaks present at time of service.
Near Waco, TX 76705
Jonathan
Job Details: 01/30/2020
DRYER AMANA NED4655EW1 "Arrived on site for dryer that would not start. Inspected unit and work area. Tested voltage and found correct voltage going to the unit. Tested ohms to the push to start and found it open. Replaced push to start and tested unit. Unit still would not start. Tested high limit thermostat, thermal cut off, element, and thermal fuse. Thermal fuse was open as well. Tested unit one last time and unit operated as designed. Call complete."
Near Leander, TX 78628
Lou
Job Details: 01/30/2020
OVEN WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect wall oven shutting off mid cycle. Upon further inspection, the customer advised that the unit is shutting off while using the unit and the time/date are jumping back to January 1st. Found the unit is not connected to WiFi and advised the customer to connect WiFi and contact the Whirlpool connect team at 866-333-4591 to assist with WiFi connection and software updates. Job completed."
Near Horseshoe Bay, TX 78657
Jonathan
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for refrigerator ice maker having slow ice production. Performed temperatures test in FC found temperatures at 1.9 and continues to drop. Ran the ice and water dispenser to test flow and quantity, everything tested good, watched the ice maker cycle to make sure unit worked properly, showed proper operations. Customer stated they replaced the filter in the unit, but did not flush the lines. Informed the customer that the manufacturer recommends to flush 3 gallons of water through the unit after filter replacement. It’s possible the unit ran a couple of dry ice cycles, because the unit was not flushed properly. All tested good, no water leaks detected."
Near Austin, TX 78701
Jacob
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived onsite for scratch on unit freezer door. Saw scratches on unit door. Replaced unit door. No leaks at this time. Job complete
Near Canyon Lake, TX 78132
Robert
Job Details: 01/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator icemaker no producing much ice. Ran diagnostics test 15 optic sensor not responding correctly. Ordering parts. ; ordrng 1 W10898445 (cntrl-elec) and 1 W11129522 (ice-contnr)
Near Austin, TX 78745
Richard
Job Details: 01/30/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for the washer missing lid striker. Installed new striker and screws ordered by previous technician. Ran diagnostics and found that the latch is not working. Need to order latch. Office to reschedule ; ordrng 1 W11307244 (latch)
Near Austin, TX 78739
Kevin
Job Details: 01/30/2020
WASHER MAYTAG MHW5500FW0 "Arrived on site and replaced hose diagnosed on previous visit, washer is now complete. No water leaks from connections at time of service, job complete"
Near Austin, TX 78754
Scott
Job Details: 01/30/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for washer not starting . Found control any time unit powered up display would flash loc . Controls unresponsive . Unable to put in diagnostics . Replaced door latch and main control . Tested unit in both stages of diagnostics . Unit performed as designed . No water leaks detected at time of service . Job complete .
Near Austin, TX 78721
Wesley
Job Details: 01/30/2020
WASHER ELECTROLUX EFLW317TIW1 Arrived on site and found unit operating with failed MCU. Replaced MCU and WL sensor. All checks good. Unit is now operating as designed.
Near Austin, TX 78729
Paul
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 Arrived onsite for a refrigerator with a no cool condition to replace the previous diagnosed parts. I found the compressor not pumping and the system fully charged. I evacuated the system. I replaced the compressor and drier. I added a service tap on the low side of the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the unit with 5.5 oz’s of R134A. I tested the unit and it is working as designed. Call complete.
Near Hutto, TX 78634
Andy
Job Details: 01/30/2020
DISHWASHER MAYTAG MDB7759SAS1 Arrived on site for dishwasher smoke/ black char. Inspected unit and found control and harness burnt. Control and harness will need to be replaced to complete repairs. no water leaks present at time of service.; ordrng 1 W10871222 (harns-wire)
Near Austin, TX 78717
Lou
Job Details: 01/30/2020
WASHER WHIRLPOOL WTW8540BW0
Near Meadowlakes, TX 78654
Jonathan
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for refrigerator running consistently and unleveled. Inspected unit and work area. Found back left side off level. Made some plastic shims to correct. Performed diagnostics mode and tested all operations. All tested good, no water leaks detected. Spoke with customer on user care guide."
Near Pflugerville, TX 78660
Cliff
Job Details: 01/30/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to diagnose a dishwasher that is filling on its own. Tested unit and found no mechanical failures with dishwasher at this time and no indication that water valve is seeping into tub. Did note RO drain hooked to dishwasher drain causing it to back flow through the hose. Advised homeowner RO drain would need to be separated from dishwasher line to prevent issue from happening. Homeowner will need to have a plumber separate the lines to complete repair. No leaks were found at time of service.
Near Temple, TX 76502
Jonathan
Job Details: 01/30/2020
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for dryer that would not display on the user interface. Inspected unit and work area. Tested voltage and was getting proper voltage. Removed console and found a loose connection on the control where power entered the control. Adjusted fitting and unit powered up. Tested the dryer in a regular cycle and it spun, heated, and ran as designed. Call complete."
Near Austin, TX 78701
Jacob
Job Details: 01/30/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for scratches to unit. Found that top to unit was dented and damaged. Replaced top. No other issues at this time.
Near Austin, TX 78701
Jacob
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite for left hand door having scratches. Looked at unit. Door had scratches. Replaced door. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78701
Leonardo
Job Details: 01/30/2020
RANGE WHIRLPOOL WEG515S0FS2 "Arrived on site to replace scratched panel, upon inspection new panel had scratches, we replaced with duplicate panel. Retested with no problems. Complete"
Near Georgetown, TX 78628
James
Job Details: 01/30/2020
REFRIGERATOR KITCHENAID KSF26C7XYY00 Arrived on site and tested operation. Found unit at 17 in freezer and 42 in the fresh food. Unit set to -5 and 33. Inspected for dye and found no dye. Checked refrigerant pressures and found to be low. Added .5oz 134a and the pressures regulated properly and unit began cooling properly. Job complete
Near Austin, TX 78701
Leonardo
Job Details: 01/30/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to replace panel, upon inspection we found the bottom dented, replaced panel and retested. No problems found. Job complete"
Near Austin, TX 78751
Scott
Job Details: 01/30/2020
REFRIGERATOR KITCHENAID KRMF706EBS00 "Arrived on site ,replaced pantry door ,deli control,harness and main control. Tested unit all checked normal . Nonwater leaks detected at time of service . Job complete ."
Near Austin, TX 78701
Leonardo
Job Details: 01/30/2020
RANGE WHIRLPOOL WEG515S0FS2 "Arrived on site to replace panel, upon inspection we found scratches on the unit, replaced panel and retested. No problems found. Job complete."
Near Austin, TX 78701
Leonardo
Job Details: 01/30/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived on site to test unit and they said they didn’t have 1603 on the list they will call back and see if that a unit we need or not ; saved tckt
Near Buda, TX 78610
Leonardo
Job Details: 01/30/2020
OVEN JENN-AIR JJW2430DP01 "Arrived on site to replace console due to error codes, replaced console and retested. No problems found, reprogrammed to model num. Complete"
Near Austin, TX 78701
Leonardo
Job Details: 01/30/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit front panel being damaged. Found damaged on front panel test unit and unit test good job complete.
Near Pflugerville, TX 78660
Cliff
Job Details: 01/30/2020
COOKTOP WHIRLPOOL G7CE3034XS00 Arrived on site to replace previously ordered parts. Replaced left rear and right front burners and respective switches. Tested unit and found all is functioning properly at this time.
Near Austin, TX 78746
Luis
Job Details: 01/30/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for freezing in fresh food and loud noise. Found damper control making loud grinding noise,with damper door closed cold air seeming through from around housing. Replaced damper control added sealer around housing gaps.
Near Pflugerville, TX 78660
Cliff
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WZF34X20DW01 Arrived on site to replace compressor and evaporator for refrigerator. Upon installing compressor tested it and found compressor not moving gases properly. Suction line is blowing out instead of pulling gas in. Compressor will need to be re-ordered along with filter dryer and process stub. Office will need to set a return appointment for three hour job in case problem reoccurs as at that point tech line will need to be called.; ordrng 1 3HOURJOB (3 HOUR JOB. ) and 1 W10750851 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)
Near Austin, TX 78735
Luis
Job Details: 01/30/2020
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site for no ice. Ran diagnostics weak water flow with filter in or out,diagnosed faulty water valve. Installed a new water valve ran diagnostics good water flow,unit passed all other diagnostics.
Near Austin, TX 78754
Scott
Job Details: 01/30/2020
DRYER WHIRLPOOL WGD4850HW0 "Arrived on site for long dry times . Found door wouldn’t stay closed ( no heating issues ) . Found front panel and inner door warped . Ordering font panel , hinges ,inner door and catch . No lint build up at time of service . Please call to set return .; ordrng 1 279740 (panel) and 1 WP3389441 and 1 WP695737 (door) and 1 WP8066056 (hinge-door) and 1 WP8066057 (hinge-door)"
Near Austin, TX 78745
Kevin
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Arrived on site and inspected refrigerator and found very little frost pattern showing on evaporator, sent pic to LM. A new evaporator is needed to correct the issue. No water leaks detected at time of service.; ordrng 1 8201786 (start device,combo) and 1 SEALEDSYSTEM and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer)"
Near Leander, TX 78641
Lou
Job Details: 01/30/2020
COOKTOP WHIRLPOOL WCG55US0HS00 arrived on site to inspect cooktop grates. Found that the left grate is badly warped and pots(pans don’t sit on the grate well. I am ordering the grate kit and having it shipped directly to the customer per MS approval. Tested the unit and it’s operating as designed. No gas leaks detected during service.; ordrng 1 W11214957 (GRATE KIT D2CMS APPROVED)
Near Georgetown, TX 78633
James
Job Details: 01/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and found unit operating properly. Previous company installed tap on low side line. Checked controls for visible failures. Unable to to find visual failure. No recommended repair due to unit operating properly at time of service.
Near San Marcos, TX 78666
Robert
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived onsite for refrigerator water dispenser and the door not working correctly. Upon inspection we found found that the water filter was clogged and the door was out of alignment. Re aligned door and tested functionality everything is working properly. Complete
Near Robinson, TX 76706
Jonathan
Job Details: 01/30/2020
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site for washer that had a low flow error code on it. Inspected unit and work area. Placed in in the service diagnostics mode and found an F8 E1 (long/no fill) and F3 E2 (inlet water temperature fault) codes. Tested unit in service diagnostics auto test and found the water pressure weak into the unit. Replaced the water valve and tested unit, the unit worked as designed. Call complete."
Near Buda, TX 78610
Leonardo
Job Details: 01/30/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Near Georgetown, TX 78626
Al
Job Details: 01/30/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived to paint thecabinet with touch up paint.Applied paint to all affected areas.Customer told to wait approximately 24 hours before using the unit.Job complete.
Near Austin, TX 78703
Jacob
Job Details: 01/30/2020
WASHER WHIRLPOOL WFW5090JW0 Arrived onsite to replace control board. Ordered by previous tech. Replaced control board. Tested unit. Unit test good. Job complete
Near Georgetown, TX 78633
Al
Job Details: 01/30/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived to install previously ordered part.Removed and replaced the fan motor and reassembled the unit and unit began operating as designed.Customer satisfied.Job complete
Near Blanco, TX 78606
Brandon
Job Details: 01/30/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for customer complaint of ice machine powering on and off. Found unit had a drain pump, and the power from the drain pump to the ice machine was intermittent. They were set up for a gravity drain, but the gravity drain was set directly under the center of the unit. I explained to customer they didn’t need the external drain pump and could just use the gravity drain.
Near Austin, TX 78733
Luis
Job Details: 01/30/2020
ICE MACHINE KITCHENAID KUIO18NNZS0 "Arrived on site for no ice. Ran diagnostics good water flow,pumps running,compressor didn’t power on extremely hot in compressor area,checked voltage good voltage to fan,fan not powering on causing unit to overheat in compressor compartment. Let unit sit off ran diagnostics compressor powered on no fan diagnosed unit will need a new condenser fan motor.
Near Georgetown, TX 78633
James
Job Details: 01/30/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site and tested operation. Found components functioning properly in diagnostics but the broiler does not come on durning pre heat of bake cycle. Customer having issue of baked good being over done on the bottom and under cooked on top. Unit will require new ui and control to repair. ; ordrng 1 W10864182 (panl-cntrl)
Near Austin, TX 78750
Paul
Job Details: 01/30/2020
DISHWASHER WHIRLPOOL KDPE234GPS0 "Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the door hinges, left rail, and the adjusters. The door closes correctly and the upper rail works as designed. Call complete."
Near Leander, TX 78641
Lou
Job Details: 01/30/2020
MICROWAVE WHIRLPOOL WMH73521CS1 "arrived on site to inspect microwave noises. Upon further inspection, I placed a glass of cold water into the unit and tested for 30 seconds. As soon as I turned the unit on, I could hear the loud humming noise. Also found that the unit is not heating. I advised the customer that the unit will need the magnetron, capacitor and diode I removed the unit from the wall and removed and replaced the magnetron, capacitor and diode and retested the unit. Unit is operating as designed. Placed the unit back on the wall and tested again and it continues to operate as designed. Job completed."
Near Austin, TX 78737
Kevin
Job Details: 01/30/2020
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site and found oven is several minutes behind microwave, spoke with tech line and they said user interface may correct the issue but if it doesn’t then it likely cannot be corrected. Replaced user interface customer is aware there may not be a repair available, job complete 7727010326"
Near Hutto, TX 78634
Andy
Job Details: 01/30/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site for refrigerator not making ice. Found ice container full of ice. Customer informed me that issue is not that unit does not make ice. But that unit does not dispense ice. Tested and inspected unit and found ice container failed and ice buildup binding motor on ice container. Ordering ice container and motor as well as associated parts in case needed. No water leaks present at time of service. Office to schedule return trip. Authorization is needed.; ordrng 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10271509 (motor) and 1 W10769145 (ice-contnr) and 1 WPW10260622 (cover-frnt) and 1 WPW10504458 (door-chute) and 1 WPW10546285 (motor)
Near Austin, TX 78757
Luis
Job Details: 01/30/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00 "Arrived on site for broken fill tube wires. Prev tech completely removed fill tube,customer did not need new door,installed a new fill tube assembly,ran diagnostics icemaker passed,ran fill test water filled icemaker. Unit working as designed."
Near Austin, TX 78724
Wesley
Job Details: 01/30/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived onnsite and found no error codes. Was advised unit is not progressing. Recalibrated and ran quick diagnostics. All function operating as designed. Tested regular cycle and
Near Georgetown, TX 78628
James
Job Details: 01/30/2020
OVEN LG LDE3017ST Arrived on site and tested operation. Found cancel button for upper oven worn. Installed new console and tested operation. Unit tests good. Job complete
Near Round Rock, TX 78681
Cliff
Job Details: 01/30/2020
WASHER MAYTAG MVWB835DW4 Arrived on site to diagnose a washing machine that is damaging fabrics. Found heavy abrasions on wash plate and lower basket assembly. Basket and wash plate will need to be replaced to complete repairs. Office will need to set a return date due to part availability.; ordrng 1 W10811960 (spin basket)
Near Georgetown, TX 78628
James
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site and found unit cooling properly but damper really loud. Installed new damper and tested. Unit tests good. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 01/30/2020
DRYER MAYTAG MEDB765FW0 "arrived on site to inspect dryer catching clothing. Upon further inspection, the customer advised that the filter grill is catching the clothing and fabric sheets. I found a fabric sheet in the grill just under the sensors in between the grill and the bulkhead. I removed and replaced the grill and tested and the same issue occurred with a fabric sheet getting caught. I contacted Techline and spoke to Andy and advised of my findings. Andy advised to replace the bulkhead and grill and provided file #7727009964. I removed and replaced the bulkhead and retested and after approximately 5 mins of testing, nothing was caught in the grill/bulkhead. I advised the customer of my repairs. No lint observed during service, job completed."
Near Austin, TX 78745
Kevin
Job Details: 01/30/2020
WASHER MAYTAG MEDX655DW1 "Arrived on site and inspected dryer and found thermal fuse has failed, once replaced from truck stock found dryer is only getting 120 V, bent prongs on the plug slightly outward and dryer is now getting 240 V. Connection at outlet is failing an outlet should be replaced. After dryer is running and heating found no airflow Through lint screen, homeowner will need to have vent to the exterior cleaned by a professional service in order to prevent further damage to dryer from overheating. Job complete"
Near San Marcos, TX 78666
Robert
Job Details: 01/30/2020
RANGE WHIRLPOOL WFC310S0ES2 Arrived onsite for oven display not working. Upon inspection we found found that the display is in fact not working. Replaced display panel with one from job 246791. Tested functionality and everything is working properly. Complete
Near Austin, TX 78723
David
Job Details: 01/30/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to diagnose dishwasher with middle rack hanging issues, as well as upper rack. Checked tracks and found middle rack adjuster had a broken wheel and needed to be replaced. Found new adjustor kit missing backing plates and not able to be completed. Ordering W10712395 adjustor Kit and coming back tomorrow, . Installed new upper tracks as the end cap locks were broken off and rack was loose. .; ordrng 1 W10712395 (adjuster)"
Near Leander, TX 78641
Lou
Job Details: 01/30/2020
WASHER LG WM8000HVA "arrived on site to inspect washer bearing issues. Upon further inspection, I checked the basket and found it not secure in the drum which indicates the bearing is bad. Customer advised it makes a loud noise when operating. No water leaks observed during service, job completed."
Near Austin, TX 78704
Jacob
Job Details: 01/30/2020
WASHER WHIRLPOOL WFW95HEDW0 "Arrived onsite for unit giving F6E3 error code. Tested unit. Found that UI control board had gone bad.
Near Georgetown, TX 78626
Cliff
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived on site to replace previously ordered parts. Found parts ordered will not correct issue as fan motor does not include thermistors in wiring harness. Did not miss communication failure with controls and thermistors. Control kit and RC evaporator wiring harness will need to be replaced to complete repairs.; ordrng 1 W10861900 (cntrl-elec) and 1 WPW10277799 (harns-wire)
Near Temple, TX 76504
Al
Job Details: 01/30/2020
REFRIGERATOR GE PYE22PSKHSS Arrived to inspect fan noises.Confirmed the complaint and checked the temperatures in both sections and got 38 and 0 degrees.Customer was concerned about the condenser fan running.I explained the sounds and functionality of the unit and advised all sounds heard this date was all natural.Customer satisfied and is now clear on the unit.
Near Horseshoe Bay, TX 78657
Jonathan
Job Details: 01/30/2020
WASHER MAYTAG MHW3505FW1 "Arrived on site for to install previous diagnosed parts. Removed failed door latch and installed new. Performed diagnostics mode and tested operation. Found drain line all the way down drain line, causing to to be air lock and creating abnormal noise. Corrected drain line and added zip tie. Ran test mode. All tested good, no water leaks detected."
Near Austin, TX 78704
Jacob
Job Details: 01/30/2020
WASHER WHIRLPOOL WFW3090JW
Near Horseshoe Bay, TX 78657
Jonathan
Job Details: 01/30/2020
COOKTOP WHIRLPOOL JGD3536BS00 "Arrived onsite for cooktop back middle burner not igniting. Inspected unit and work area. Tested operation, noticed sparking and no gas getting to igniter. Found food build up between igniter and burner., cleaned burner with brush and re-tested the operations, burner ignited. Informed customer that food build up can block the flow of gas to the igniter and burner causing it to not ignite.
Near Austin, TX 78759
Luis
Job Details: 01/30/2020
REFRIGERATOR MAYTAG MFI2665XEW7 "Arrived on site for water leaking. Diagnosed frozen drain and needing updated drain tube kit,installed updated drain tube kit,defrosted drain checked water flow through drain,water draining correctly.
Near Buda, TX 78610
Kevin
Job Details: 01/30/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site and inspected washer and found low water flow through valves. After replacing valves water flow is now correct. No water leaks from connections at time of service, job complete"
Near Austin, TX 78724
Wesley
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived onnsite and found unit operating as designed. Leveled unit with building materials onsite as uneven floor was causing doors to not align. All checks good. Brand new unit house not sold. No contact on site but door unlocked.
Near Austin, TX 78723
Scott
Job Details: 01/30/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven not responding to commands . Ran diagnostics ( UI not responding well to commands ) . Same UI error codes mulitaple times . Replaced UI console . Tested unit ,better response to touch . All checked normal. Job complete ."
Near Austin, TX 78724
Wesley
Job Details: 01/30/2020
DRYER WHIRLPOOL WHD3090GW0 Arrived onnsite and see front panel is dented. Ordering front panel to repair. Unit in new home not yet sold. ; ordrng 1 W11089032 (panel)
Near Killeen, TX 76549
Jonathan
Job Details: 01/30/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for washer that was flashing a low flow error code. Inspected unit and work area. Placed in service diagnostics mode and found an F8 E1 (long/fill) error code. Placed unit in a auto service cycle test and found the cold water valve buzzing but not drawing in water. Replaced cold water valve and tested unit. Unit worked as designed. Call complete.
Near Austin, TX 78730
Paul
Job Details: 01/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for the refrigerator that is not cooling, no lights working, but the door UI lights up. I found no DC voltage out of the power supply. The power supply would need to be replaced to further troubleshoot or repair. Ordering power supply. Also ordering the other controls JIC. . ; ordrng 1 W10804160 (CNTRL-ELEC) and 1 W11249952 (MOTOR-EVAP) and 1 WPW10624574 (CNTRL-ELEC) and 1 WPW10675033 (CNTRL-ELEC)"
Near Georgetown, TX 78633
Cliff
Job Details: 01/30/2020
WASHER MAYTAG MVWB850YW0 Arrived on site to diagnose a washing machine that is squeaking after last repair. Found nut on bottom of drive shaft assembly has loose and causing driveshaft to turn in properly. Insured that was fully tightened and tested unit. Found all is fully functional at this time and no further noises are occurring. No leaks were found at time of service.
Near Austin, TX 78749
Kevin
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived on site and found customer is experiencing food items freezing in the fresh food section, spoke with tech line and they recommended replacing diffuser assembly. No water leaks from connections at time of service. 7727008517"
Near Round Rock, TX 78664
Cliff
Job Details: 01/30/2020
WASHER WHIRLPOOL WTW7040DW0 Arrived on site to diagnose a washer that will not start cycles. Tested unit and found latch assembly not registering that it’s locked. Replaced latch assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.