Arrived on site to replace switch. Replaced switch test unit and unit test good job complete.

Arrived on site for dryer not having power. I inspected the unit and work area. I found no power from the outlet to the machine. I found the breaker tripped. I reset the break and tested the unit. It is coming and working as designed. I let the unit run for about 10 minuets with no failure.

"Arrived on site for a washing machine that is leaking and is not activating certain portions of the wash cycle. Inspected unit and work area. Confirm the customers complaint and found that the unit was not activating certain contacts within the timer. Tested the unit and found water flowing out from the corrugated hose assembly due to cracks in the hose. Unit will need a new timer and hose for repair.

Arrived onsite and tested unit for not heating and ran checks to determine that the centrifugal switch is out on the motor.

Arrived on site for a dishwasher that has a special project running for it. The customer advised the unit is not leaking or having any issues heating but that he was contacted twice by whirlpool to set up service to swap out his heater due to issues with the bushings. Check the service project and confirmed the customer did have gold-colored bushings. Replace the heater and test of the unit. The inner began to work as designed with no leaks present.

Arrived onsite and found door not sealing because door is slightly misshapen. This is causing condensation in the refrigerator. Ordering door to repair. Office to reschedule. ; ordrng 1 LW10642551 (Door)

Arrived on site to testUnit for upper spray arm falling. Found broken spray arm replaced spray arm test unit and unit test good job complete.

"Arrived on site for a refrigerator not cooling well in the refrigerator compartment. I checked temps and found the FC at 0?F and the RC at 37?F. Upon further inspection I found the RC evap with over 3 inches of ice on it. I put the unit into diagnostics mode and found all airflow components running as designed. However, the RC evap fan you could hear try to start, but was hitting the ice. I then put the unit into test 4 and found the compressor running weak, but was drawing 1 amp. I then ohmd out all thermistors and found the RC thermistor at 7.7k, the FC thermistor at 20.5k, and the RC evap thermistor at 18k. These should all be accurate at the time of reading (RC evap most likely in range with all of the ice on evap). I then tested VDC to all thermistors and found 2-3 VDC to all of them, and they should get 5VDC. This indicates a faulty control, and possibly UI. Due to this I will order the control and bring back the UI on hand to install. Also, I am ordering the RC drain pan, drain tube, and shims for the drain pan. After the ice is thawed, we will need to check if the pan is bowed. If it is, we will need to install the pan as well. We should also check if the drain tube is clogged. ; ordrng 1 W10843055 (Main Control) and 1 W11457241 (Drain Pan) and 1 W11084807 (Drain Tube) and 2 DrainPanShims (Drain Pan Shims)s and 1 AUTHO (AUTHO)"

"Arrived on site to inspect cooktop being warped. Upon further inspection, I found the back right trim piece not seated correctly and not sitting flush. Customer advised that the venthood fell onto the cooktop knocking the pot filler off the wall and causing water to leak onto and into the unit causing the burner box to corrode and rust (photos). I removed the front right burner head and found corrosion to the burner box underneath and also found damage to the cooktop as paint is chipped off and beginning to corrode. I found underneath the unit that the there is not proper supports for the unit except at the front of the unit under the front panel (photo). I found several scratches on the unit trim, panel, cooktop, and burner caps (photos). I contacted techline and spoke to Austin and advised of the complaint and my findings

"Arrived on site to inspect unit for not draining, upon inspection found the unit was capped at the disposal. Cleared cap and tested.

"Arrived on site for dryer not turning on. I inspected the unit and work area. I checked voltage to the unit and found good voltage. I gained access to the interior cabinet and found the fuse, outlet thermistat, element, thermal cutoff, and thermistor fix all good. I checked voltage to the motor while calling for it to start. I found good voltage to the motor. I spoke to the customer about needing a new motor. I am ordering the motor. ; ordrng 1 WPW10411937 (Belt switch) and 1 WPW10508324 (Motor) and 1 WPW10211915 (Blower wheel) and 1 WP8557403 (Thermistor fix) and 1 280148 (Thermal cut off)"

"Arrived on site to inspect unit for not starting due to a popped breaker, upon inspection found the unit unplugged, checked all electrical parts and could no find a burn mark. Plugged in unit and found no issue. Checked heater and control with no issues. Customer had a 15 amp breaker which is smaller then usual. Complete"

"Arrived on site and replaced icemaker, ran test 44 for icemaker harvest , and test 45 to fill a Icemaker.job complete"

Arrived on site to diagnose a refrigerator that is building ice in fc. Found drain grommet clogged and service pointer tor replace grommet with ptrap. Service pointer covers parts only to replace grommet and deice freezer.; ordrng 1 W10619951 (Drain tube)

Arrived on site for oven bake not coming on. I inspected the unit and work area. I installed the new ignitor and retested the unit. It is working as designed.Job complete

"Arrived on site and found door gasket is off again, replaced door gasket and sent a short video to CS of top and middle racks being moved in and out without snagging door gasket. Documented multiple replacement of same part with techline, sent video on documentation form of moving racks in and out, Job complete 7732544614"

"Arrived on site broken bulb stuck in housing. Inspected unit and found portion of bulb stuck in housing. Need to replace housing. Replaced housing and found was getting 120 v to housing with light in off, low or high mode. Need to order control board. Office to reschedule ; ordrng 1 W11342846 (Control) and 1 8206232a (Light)"

Arrived on site to recover refrigerant from refrigerator. Recovered all 134a and verified unit empty and ok for disposal.

Arrived on site for install of previously inspected parts. Installed new icemaker. Tested good. Advised customer to wait at least 12 hours for ice production. Job complete

Arrived onsite to replace damaged front door glass. Upon installing found glass door is damaged. Ordering outer glass door. Office to reschedule.; ordrng 1 W11455430 (Glass door)

"Arrived on site to replace control from previous diagnosis. Replaced control, tested unit, unit now working as designed. Compressor running and pulling .8amps, condenser motor running, evap motor working as designed. Ideal frost pattern developing. Job complete."

"Arrived on site and found install team did not mount dishwasher to cabinet, any weight applied to door when it is down will make dishwasher fall forward. Mounted dishwasher properly and it is now operating correctly, job complete"

"Arrived on site for a refrigerator building up excess ice in the freezer compartment. I checked temps and found the RC at 38?F and the FC at 10?F. Upon further inspection I found the left side of the FC iced over. I found that the left side FC door gasket was not sealing at all. I reshaped the gasket with my heat gun, and advised the customer on not opening the FC for a minimum of 4 hours. The unit is as designed. Call complete."

Arrived on site to test unit for door not sitting correctly. Found door frame broken ordering new door frame and brackets office to reschedule ; ordrng 1 WP8303556 (Frame door) and 1 4449141 (Right side bracket) and 1 4449142 (Left bracket)

"Arrived on site for complaints of door not opening correctly. Found left side spring broken. Installed new spring. While putting unit back together, found missing screws. Screws provided are too small and not holding the brackets in place. Will order new parts.Office to reschedule. ; ordrng 1 Wp8303556 (Frame)"

Arrived on site for dryer making a loud noise. Upon arrival confirmed issue. After disassembly of unit I found rollers and glides still functioning. Found idler stuck and causing belt to wear thin and crack. Customer approved and I installed needed parts and reassembled unit for testing. Unit functioning as designed with no loud noise. Call complete

"Arrived on site for install of wash motor. Installed new wash motor and tested unit. While testing, found wash motor will not stop running. Spoke to SW. Unit will need new control board. Office to reschedule ; ordrng 1 154712101 (Control)"

"Arrived on site to replace previously diagnosed leveling screws, replaced screws, unit is now leveling correctly, no leaks detected job complete"

"Arrived on site for a dishwasher that was turning on, but not starting nor washing. I put the unit into diagnostics mode and found stored error codes F5E1 for door stuck open. I then ran a diagnostics cycle and found the motor not running. I checked voltage at the motor and found 120VAC going to it. This indicates a faulty motor. Upon further inspection I found significant rust inside of the dishwasher, and informed the customer. Call complete."

"Arrived onsite to replace part ordered by previous tech. Replaced ui control. Turned the unit on, and all lights and features were restored. No issues at this time. Job complete"

Arrived on site to diagnose a range with a burner not working properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and no further repairs needed.

Arrived on site for dryer needing previous diagnosed motor mount clip. Upon arrival installed needed part. Reassembled and tested unit. Found it functioning as designed. Call complete

Arrived on site for no ice. Found water shut off to unit,turned on water source found water leaking from bottom of valve connection,shut off water diagnosed a damaged line and connection in valve,repaired water line,replaced valve. Turned on water source no leaks from line or valve,ran diagnostics all test passed. used 1 WPW10334458 (Connector) from stock"

Arrived onsite to install previously diagnosed parts. Replaced water fill valve and tested unit. Unit operates correctly. No leaks present at this time. Job complete

Arrived on site for LEAKING WATER FROM ICE MAKER AND MAKING BLOCKS OF ICE IN FRZR. Found funnel at top of ice maker was frozen over causing water to run over the top of the funnel when it called for water into the ice mold. Removed all ice from funnel and ice bin. Reinstalled ice maker and tested. No leaks detected when water filled mold. Job completed.

Arrived on site to replace previously ordered parts for refrigerator. Replaced ice bin and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for a refrigerator with doors not operating properly, and the refrigerator compartment freezing items at the top. I tested both RC doors and freezer door operation. I found both working as designed. I walked the customer through the design and how they are intended to function. The customer then pointed out certain spots that cause items in the RC to freeze. I found they were near the incoming air vent from the damper, and at the return vents. I informed the customer on how the cooling in the unit functions, and how this is normal design. I found the unit working as designed. Call complete."

"Arrived on site and found water dripping from where valve meets water inlet assembly. Sent a video of water leak to CS, will need valve, and water inlet assembly to correct issue. ; ordrng 1 W11036127 (Water Inlet nut) and 1 W11289893 (Water inlet assembly) and 1 W11025970 (Fill valve) and 1 W11036143 (Hose clip)"

Arrived on site to test unit for oven not heating to temp. Replaced bottom sensor test unit and unit test good at this time job complete.

"Arrived on site to replace previously diagnosed blower fan, fan was damaged, used parts from existing fan to repair new, installed fan, tested unit, unit now working as designed, job complete"

"Arrived on site to diagnose oven with control panel that keeps resetting to day 1 clock time and date. Replaced console to resolve, software loaded in console. On replacement I recommended customer download and install the whirlpool app to make sure console can get software updates. Call complete."

"Arrived on site for a refrigerator not dispensing water. Upon arrival the customer stated that the unit will dispenser, but it is barely a drizzle. I tested the unit and found the water dispensing very thin, and after about a half cup of water no more water came out all. I removed the filter and tested the dispenser, but it still did not function. I then gained access to the valve and reservoir. I found the reservoir completely empty. I then gained access to the back of the unit. I tested the water from the wall and found nothing coming out. I informed the customer on my findings and recommended reaching out to a plumber. The unit is working as designed. Call complete."

"Arrived on site for customer complaint of unit not cooling, found compressor not running, found failed compressor board, I replaced board, unit tested good."

"Arrived on site for washer not completing a cycle. I found fault codes F7e5 shifter fault , F8e1 long fill. I Inspected the shifter and found it attached and plugged in. I gained access to the control and found it unplugged. I plugged it back in and tested the unit. I found it working as designed. I found the customer only has cold water setup for the washer. Job complete."

"Arrived on site for no,cool. Removed bottom kickplate and drain pan,found metal liner rusted and dripping water,no repair for that issue. Removed evaporator cover and upper cover found small ice ball on inlet of evaporator and corrosion on heat exchanger lines. Advised customer that if leak is in exchanger line unit is unrepairable and no repair for the bottom rusting out.

Arrived on site to replace previously ordered parts for washer. Repaired wiring and tested unit. Found all is functioning properly at this time and harness was not needed. No leaks were found at time of service.

"Arrived on site for NOT ADVANCING THROUGH CYCLES- SELECT START NO WATER CAME OUT JUST KEEPS HUMMING NOTHING HAPPENS. Tested both inlet hoses for good flow. Hot and cold water coming in strong. Removed hoses from valve and found valve filters caked up with sediments. Tested valve and it was faulty. Removed valve and installed new valve. Ran through quick wash and water immediately filled, agitated and spun as designed. No leaks detected. Job completed."

"Arrived on site for customer complaint of unit not heating, found failed door switches and failed thermostat, ordering thermostat. ; ordrng 1 WB27X11034 (Thermostat)"

Arrived onsite to install previously diagnosed part. I gained access to and replace control panel. Tested unit and found it operating as designed. Job complete.

"Arrived on site for no ice. Found icemaker tray warped ran diagnostics,icemaker failed diagnostics diagnosed unit will need a new icemaker. ; ordrng 1 W10873791 (Icemaker)"

Arrived onsite for dishwasher panel dented and unit unleveled. Upon arrival leveled. Unit and found panel dented. .; ordrng 1 W11416372 (Black stainless)

"Arrived onsite and found 3 failed burner elements Replaced elements with on hand stock, ordering last element to finish. ; ordrng 1 W11171119 (Elememt)"

"Arrived on site to follow up on refrigerator that has water leaking in the icemaker. On arrival found the icemaker is leaking from a cracked mold, dripping down into the bin. Need to replace icemaker under parts warranty. Office to schedule when part arrives. ; O-emld tckt"

Arrived onsite to replace the left side door. Replaced the door. Unit tested good. Customer had another issue with the food freezing inside of the refrigerator. Put unit in diagnostics and the control damper was not closing during testing. Ordered part. Office to reschedule ; ordrng 1 W10196393 (Damper control)

"Arrived onsite to install previously diagnosed parts. I gained access to and replaced rollers,belt,idler,element and thermistor. Tested unit and found unit displaying F4E4 L2 voltage error and F1E1 ccu problem, i checked voltage at L2 and found good voltage. I am ordering 1x w10249824 control to complete repair and 1x w10847984broken belt switch ; ordrng 1 W10847984 (Broken belt switch) and 1 W10249824 (Control)"

Arrived onsite for dishwasher with F8E4 - Error Code. Upon inspection I found that the unit had f8e4 code on display and would not let me go into diagnostics mode or run the dishwasher. I gained access to the underneath of the dishwasher and found the the fill valve is leaking into the flood switches try causing the issue. I am ordering 1x w11434044 inlet valve ordrng 1 W11434044 (Inlet valve)

Arrived on call for complaint of over producing. Found the thermistor not sensing ice level. Replace sensor.

Arrived onsite to replace the control. Replaced the control. Tested the unit. Unit tested good. No leaks at this time. Job complete

"Arrived on site to replace previously diagnosed bake igniter and cooling fan, replaced parts tested unit to 350 degrees , unit now running as designed, no leaks detected job complete"

Arrived on site to replace module and display. Replaced both parts programmed unit and unit test good job complete.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found refrigerant leak in evaporator

"Arrived on site to install previously diagnosed parts. Removed led driver control and installed new control. Lights still not coming on. Removed freezer led module hd installed new led module and still no lights. This is the second freezer module weve installed. The light illuminates for a split second then turns off. Tried removing the red connectors the led comes with and tried using butt connectors. Same result, light comes on for a split second then turns off. Contacted Senior tech at AE office and sent photos of connector. They pointed out the the connector inside the liner looked like it was covered in foam and glue. Also pointed out the molex didnt look fully seated into each other.

"Arrived on site to replace failed ignitor, I replaced ignitor, but it was not the correct one, ordering correct ignitor for FL burner. ; ordrng 1 W11238758 (Ignitor)"

Arrived on site for a dryer making a loud noise. Upon arrival the customer put a load into the unit and walked me through the noise. I found it normal operation. I removed the clothes and there was no noise while running the unit. I gained access to the inside of the unit and found everything in good shape. I found no functional or mechanical failure at the time of service. Call complete.

Arrived on site to diagnose washer that is slowly filling with water. Ran unit and found cold water was moving very slowly. Replaced inlet valve to remedy. Retested and verified all is working as designed. Call complete.

"Arrived on site to inspect unit for a squeak when spinning, upon inspection found the unit made a loud squeal when thrusting to top speed. All parts underneath worked normally. Ordering control and hub nut. Office to reschedule ; ordrng 1 W11116590 (CONTROL) and 1 W10528947 (HUB NUT)"

"Arrived on site to inspect unit for not turning the agitator without a grind sound, upon inspection found the agitator spun loosely causing the issues, checked cam and found no issues, tightened down main bolt and agitating worked normally.

"Arrived on site and Tom customers experiences door shows open intimately wire dryer is running. inspected dryer and found it will enter a diagnostic cycle but touchscreen is unresponsive after that. Interior light also turns on very slowly when door is opened. Dryer is stacked spoke with techline they recommended replacing door, control board, and possibly door switch. Dryer is also not accessible due to installation inside a cabinet. Cabinet doors do not allow dryer to be pulled forward enough hallway is not deep enough. Washer and dryer will need to be made accessible before return visit.; ordrng 1 W11461195 (Acu) and 1 W11307535 (Door switch) and 1 W11395101 (Door)"

Arrived on site to test unit for gas smell. Found smell is not gas. Noticed insulation was moved around and signs of rodents bedding down in unit moving insulation. Smell is coming from exterior of vent. Noticed droppings and liquid stains around insulation from oven vent.

"Arrived on site for install of previously diagnosed part. Installed new dispenser. Tested unit and it passed. No leaks detected, job complete.a"

Arrived onsite for freezing food and found fridge temp in the 20sf and found damper unresponsive. Replaced damper control. Unit is now operating as designed. All checks good.

Arrived onsite for the wash plate being broken. Looked at the wash plate and saw it was broken. Replaced wash plate. No issues at this time. Job complete

"Arrived on site to test unit for right front burner not turning on. Found element was bad. Replaced element, tested unit, unit now working as designed. Job complete."

Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam causing sqealing. Replaced belt and cam and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived onsite for the unit not making ice. Looked at the tube and saw no blockage of ice, maintenance said that the water is on for the unit to take the water in. Forced the ice maker to harvest. The ice maker was working but heard no water or the water valve turn on to dispense water to the ice maker. Ordered parts. Office to reschedule ; ordrng 1 W11446817 (Valve) and 1 W11321360 (Control)"

Arrived on site to diagnose a refrigerator that is not producing ice. Found seeping water valve caused fill line to freeze over. Replaced valve and all is working properly at this time. No leaks were found at time of service.

"Arrived on site and replaced burner heads diagnosed by previous technician, after replacement all burners are operating normally, took one picture of flames, job complete."

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested each component and all are operating as designed. I did find the recirculating pump making an abnormal noise as if it were struggling to pump the water to the evaporator. I monitored the unit in normal mode and it made a sheet of ice and it moved to the grid cutter and made the cubes. I tested the compressor and its within range. I contacted techline and spoke to Rich and advised of the complaint and my findings and previous repairs. Rich advised that with the external drain pump, the pump could be tripping due to the drain hos being clogged or getting too much water and shutting power off to the unit. Rich also advised that there could be a glitch in the control board. He recommended taking a large bowl of water and pouring it into the tub of the unit and see if the external drain pump will trip. If it doesnt trip, replace the control and replace the recirculating pump due to abnormal noise. Provided SR#7732540161. I poured a large amount of water into the tub and monitored the drain pump and it operated as designed. Per techline recommendations, I removed and replaced the main control and recirculating pump and retested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for dishwasher not starting wash cycle and beeps. I put unit into diagnostics mode and ran diagnostics cycle and found unit operating as designed. I gained access to underneath unit and check all connections and found them all good. I then ran unit in a normal wash cycle and found the the unit was operating properly. Unit is operating as designed. Job complete.

Arrived on site to diagnose an oven that is giving error code. F1 E1 error present in unit and per tech sheet both appliance manage controls need to be replaced at the same time to correct issue. Ordering controls and return date set for 12/27.; ordrng 1 W11261169 (Control W/o power supply)

"Arrived on site for customer complaint of temperature issues, temperatures tested good at time of service, I replaced damaged door gaskets, unit tested good."

"Arrived on site to test unit for load noise periodically, tested unit found unit making a minor Screeching sound during moments of the test cycle, put unit into component activation and during high spin no noise was present, per service pointer W11520474, noise is coming from ACU , ordering ACU, would recommend on return visit to change out cam and belt also due to age of unit, office to reschedule ; ordrng 1 W11170317 (ACU)"

"Arrived on site for complaints of unit not cleaning well. Found F4e3 wash motor error code. Ran factory diagnostics and wash motor did not engage..; ordrng 1 W11131683 (Control)"

"Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure and being the wrong part, I removed and replaced the ice maker and tested. Unit is operating as designed. I cycled power to reset controls. No water leaks observed during service, job completed."

"Arrived on site for a wall oven that made a loud pop, and then would not get over 135?F. I powered the unit off at the breaker and gained access to the back. I ohmd out all three elements, the temp sensor, thermostat, and fans. I found all within range and good. I gained access to the control and ohmd out both fuses. Both were good. I cycled the power back on and checked voltage coming in from the wall. I found that from L1 to L2 you were only getting 140VAC, L2 to neutral/ground was only getting 40VAC, and L1 to neutral/ground was getting 120VAC. This indicates bad incoming voltage from the wall. I found no failure on the unit at the time of service. I informed the customer on my findings. I advised the customer to keep the unit powered down until they reach out to an electrician.

"Arrived on site to replace previously diagnosed adjusters, Positioners, housings and covers, replaced parts, upper track is now gliding as designed, unit has extreme calcium buildup, recommended customer to run a few cycles with a cup of vinegar on top rack, to dissolve some of the calcium buildup, no leaks detected job complete"

"Arrived onsite for built in refrigerator not dispensing water at time and would beep. Upon inspection I was able to reproduce the customers concern. I installed new board and tested unit and found that the unit is now working as designed.

Arrived on call for complaint the orifice stuck in holder. Found the orifice damaged and cant remove. Replaced the holder and converted to LP.

"Arrived on site for a wall oven making a vibrating noise. Upon arrival the customer stated that the sound typically occurs when the unit is hot and set to a high temp. They also found that the noise will stop when they open the door. I put the unit into diagnostics mode and activated all fans for several minutes, but could not replicate the noise. The unit had no error codes. I then set the unit to 450?F and let it heat for a over 25 minutes. I could not replicate the noise at the time of service. I found the unit working as designed. I advised the customer on recording the noise if it occurred again. Call complete."

Arrived onsite to run nitrogen test per Whirlpool tech line recommendations. Connected nitrogen and charged at 140 psi. No nitrogen flowing through cap tube. Called tech line for documentation. Tech submitted documentation for review.

Arrived on site to diagnose range throwing F3E0 error for temp sensor open or shorted. Tested resistance at control and found open line. Checked at sensor and found it was open. Replaced with new temp sensor and retested. Verified unit working as designed. Call complete

"Arrived on site and replaced wash motor, drain pump, and used new harness supplied with wash motor. While reassembling found sump manifold gasket WD08X22758 Was not ordered. Also found lower spray arm WD22X26621 has made contact with the heating element sometime in the past and has melted on the bottom. Took one picture; ordrng 1 WD08X22758 (Gasket) and 1 WD22X26621 (Lower spray arm)"

Arrived on call for complaint of not starting. Found the dishwasher not showing door closed. Replace latch and control. Now dishwasher working properly.

Arrived onsite for Staked washer having to be started over 3 times before it will start --thinks its the door lock. To perform diagnostics will need second tech. Requesting a 2man. Office to reschedule. Did not collect this trip.; ordrng 1 2man (2man)

Arrived on site to test unit for not igniting. Found no igniters working. Replaced module and harness and still no power. Found power cord broken will need to order new power cord. ; ordrng 1 W10392003 (Power cord)