Near Pflugerville, TX 78660
David S
Job Details: 12/30/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to install previous diagnose part. I inspected the unit and work area. I found the cabinet not built properly. There is a hole cut into the bottom shelf for the wall oven. According to whirlpools installation instructions is is supposed to be a solid shelf to allow for proper air flow. I replaced the console and tested the unit. It is now working as designed. Job complete.
Near Austin, TX 78732
Brandon
Job Details: 12/30/2020
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site for customer complaint unit making loud noise, found oil on floor, failed gearcase, and basket stripped. ; ordrng 1 W11455453 (Gearcase) and 1 W10811960 (Basket) and 1 Cnote (Office to reschedule)"
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/30/2020
DRYER MAYTAG MEDB835DW4 Arrived on site to diagnose a dryer that is making unusual noise. Tested all parts and components and found no failures with the dryer at this time. Drum may not have been aligned with rollers after previous service. Parts have found proper alignment during normal usage and no further repairs are needed at this time.
Near Hutto, TX 78634
Andy
Job Details: 12/30/2020
DRYER FRIGIDAIRE FASE7073NA2 Arrived on site for dryer error code. Tested and inspected unit and found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78729
David Z
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL KDFE104HBL0 "Arrived on site to follow up on DW that is running super long cycles when using delay wash. Customer informed me they would set to 2 hour delay and come back 8+ hours later, and unit is running still. Talked to TJ at tech line SR7729614438. He informed yea that only part that controls this is the main control, but there are several factors that will increase that cycle time. First is that the OWI takes 2+ hours to calibrate and will increase cycle time. With delay wash unit will also fill with cold water and take an extended period of time to heat the water. Customer is going to run during the day and make sure the cycle finishes. Advised if the cycles finish then the unit is considered working as designed and there are no other parts to replace. Tech line said if there is no OWI code then it’s working as designed. Found no OWI codes. Call complete."
Near Round Rock, TX 78664
David S
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for fridge making a noise. I inspected the unit and work area. I found the compressor making a buzzing noise. I inspected the compressor and found it not mounted properly. I corrected the compressor position. I tested the compressor and found it not making a buzzing noise anymore. Job complete.
Near Leander, TX 78641
Lou
Job Details: 12/30/2020
RANGE WHIRLPOOL WFC315S0JS0 "Arrived on site to inspect range error code. Upon further inspection, I found the unit display showing error code F3E0. Placed the unit in diagnostics and checked the temp reading and found it to be blank. Checked resistance to the oven sensor and found 1082 ohms which is within range. Checked continuity to the harness and it was good. I removed and replaced the main control and retested and unit is operating as designed. Job completed. Apartment vacant."
Near Austin, TX 78745
Luis
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRQA59CNKZ "Arrived on site for no cool. Compressor and fans running,removed evaporator cover,no frost formation on evaporator can hear some refrigerant passing through called tech support per tech support information being sent to product review team
Near Austin, TX 78734
Brandon
Job Details: 12/30/2020
MICROWAVE KITCHENAID KOCE500ESS11 "Arrived on site for customer complaint of unit not heating in oven, found power supply issue, instructed customer to have electrician out."
Near New Braunfels, TX 78130
Noah D
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Arrived on site to inspect fridge for not producing ice, upon inspection found the motor stopped mid cycle, forced harvest and found no issues, ordering Icemaker due to intermittent issue. Office to reschedule ; ordrng 1 W10300022 (ICEMAKER )"
Near Kyle, TX 78640
Robert
Job Details: 12/30/2020
RANGE AMANA ACR4303MFB4 "Arrived on job for complaints of burners not working properly. Test operation of new burners, working properly now will need one more small and big burner.; ordrng 1 W11396790 (ELEMENT ) and 1 W11396792 (ELEMENT )"
Near Austin, TX 78702
Jacob
Job Details: 12/30/2020
OVEN KITCHENAID KSGG700ESS1 Arrived onsite for number 3 button on key pad barely working. Tested unit. Number 3 button barely gave any feed back. Tried to reset from breaker panel. Still had same issue. Ordered part. Office to reschedule ; ordrng 1 W10901124 (panl-cntrl)
Near Troy, TX 76579
Jonathan M
Job Details: 12/30/2020
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site for a washer that is leaking on the bulky or towel cycles. Inspected unit and work area. Customer advised that the unit is not leaking on any other cycles. Placed unit in-service diagnostics and found no stored error codes. Tested individual components and found several not functioning. I called Techline and spoke to Andrew SR# 7729614014. He had me ask the customer when the unit starts to leak. The customer advised it was towards the end but definitely not during the wash cycle. He advised that being this happened only on bulky loads, he issue would be with the tub ring letting water out when spinning larger loads. He advised to replace the tub ring to get in new seals. Ordering part and office will need to contact customer for reschedule date due to psp item. ; ordrng 1 W11094304 (TUB RING )"
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/30/2020
DISHWASHER MAYTAG KDTM354ESS1 Arrived on site for a dishwasher that has a torn control board. Inspected unit and work area. Found the right side portion of the control panel broken off. Customer advised that there’s no issues with the dishwasher other than the control panel being slightly broken. Ran unit through an auto test and the unit worked as designed. Submitted photos to review and was advised this is a cosmetic issue only and would not be covered. Advise customer of decision and customer advised he would try to glue it back on. Unit is working as designed. Call complete.
Near Austin, TX 78748
Richard
Job Details: 12/30/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived onsite for the washer has coins caught between the agitator. During inspection found that there are coins caught in between the agitator.
Near Killeen, TX 76542
Al
Job Details: 12/30/2020
RANGE WHIRLPOOL WGE745C0FS01 Arrived to inspect front right burner not working.Confirmed the complaint and found the infinite switch is defective.Order WPW10312185 and will return with the element.Office to reschedule the customer for return service due to parts availability.Needs more work.; ordrng 1 WPW10312185 (switch-inf (FRONT RIGHT))
Near Temple, TX 76502
Tyler
Job Details: 12/30/2020
RANGE ESTATE TES356TD0 Arrived on site for Range they had a glass door that broke up on arrival customer described that they found when they went to open the door after the oven was preheating that the trim on the side of the door seemed a little loose and the moment they open the door the glass fell right out of the door upon further inspection of the unit I was able to verify that due to the age of the range and the trim piece that broke the heat overtime had worn it down causing it to break and allowing the glass be damaged. Then go to authorization to replace the glass door as well as the two trim pieces on the left and right side of the door after making the repair I was able to verify that the door is now functioning as designed when it opens and shuts and none of the parts of loose. call complete
Near Little River-Academy, TX 76554
Paul
Job Details: 12/30/2020
DRYER GE DCVH680EJ1WW "Arrived onsite to replace previous diagnosed parts. Replaced all four slides, belt, felt, and bearing. Tested prior to leaving, unit working to manufacture specs. Call complete."
Near Lakeway, TX 78734
Brandon
Job Details: 12/30/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for customer complaint of unit making noise during high spin, found unit worked as designed but a little loud during spin.
Near Leander, TX 78641
Kayman
Job Details: 12/30/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for range with light socket not working. Upon inspection I found the bulb had broken and the base was left in the socket.
Near Waco, TX 76705
Jonathan M
Job Details: 12/30/2020
RANGE WHIRLPOOL WFE535S0JZ0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced terminal block and wire harness and tested unit. Unit is now working as designed. Call complete.
Near Salado, TX 76571
Paul
Job Details: 12/30/2020
RANGE SAMSUNG FTQ3531WUX/XAA "Arrived onsite for range large burners staying on high not cycling. Tested unit found infinite switches faulty. Replaced switches and tested unit, unit working as designed. Call complete."
Near Austin, TX 78759
Wesley
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived onsite and found unit tub under hyper tension from tight feet. Adjusted to relieve tension and eliminate break in seal on left side. Also adjusted door gasket position. Unit has now stopped leaking from left side while washing.
Near Leander, TX 78641
Justin
Job Details: 12/30/2020
COOKTOP WHIRLPOOL KCGC506JSS00 Arrived on site for cooktop with back right two burners not igniting. Upon further inspection I found plastic wrap from factory still on orifice and orifices needing to be tightened. Tightened orifices and tested u it. Unit now working as designed. Call complete.
Near Belton, TX 76513
Tyler
Job Details: 12/30/2020
REFRIGERATOR GE GFSS6KKYESS Arrived on site for refrigerator meeting previously diagnosed sealed system equipment. On arrival found that previously diagnosed system issue was still a problem and then proceeded to make the needed repairs with the compressor UV dryer and coupler. After pulling a vacuum I was able to verify that the low side was sitting at -30 psi and held it for 10 minutes without any issues or signs of a leak unfortunately the UV dryer we were sent out with did not have an access valve on it so I could not verify any readings on that side but I was able to charge up the system on the low side and after filling the unit to 4.6 ounces as recommended then reassembled the unit and was able to verify after 20 minutes the unit was definitely cooling down as needed and inform the customer will take 24 hours for the temps to stop fluctuating and become stable and another 24 hours after that for the icemaker to fully fill the bucket up with ice. Call complete
Near Austin, TX 78703
Jacob
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL KDTE204EPA4 Arrived onsite for top drawer sliding out on it’s own. Looked at rack. It wasn’t rolling too much on its own. Called Tech line. Suggested to level the unit up more from the front feet. Said that the rack will fall some towards the front as the rack comes out. Said for customer to load any heavy dishes towards the back of the rack to help with the rack rolling out. No leaks at this time. Job complete. Got Sr#7729619248
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/30/2020
WASHER WHIRLPOOL NFW5800HW0 Arrived on site for a washing machine that has a broken latch. Inspected unit and work area. Customer advised that the unit won’t remain out of the lock state. Attempted to power cycle unit and found the door still would not open. Manually unlocked the latch and replaced latch. Tested unit and unit is working as designed. Call complete.
Near Belton, TX 76513
Tyler
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for refrigerator not allowing the freezer door to open and frost building up according to the customer upon arrival. Upon further inspection of the unit I found that the frost on the door was being created because it was a clogged drain line in the freezer not allowing the door to open and shut properly causing hot air to get in.clearing out the drain line and getting rid of the ice in order to help the door shut after customers approval I made the repair and they were verified as a door nail seals as designed it will no longer have any icing issue. Call complete
Near Hutto, TX 78634
Andy
Job Details: 12/30/2020
WASHER WHIRLPOOL MVW7230HW0 Arrived on site for washer strike broken. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Robinson, TX 76706
Jonathan M
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site for a refrigerator that’s not cooling. Inspected unit and work area. Customer had unit unplugged for the past two weeks so both sections were room temperature. I plugged in the unit and found the unit cooling had been set to off. I asked the customer if they had potentially turned it off by mistake. Customer advised that they may have accidentally but they can’t be sure as they have two other people in the home. Turned unit cooling on and the compressor kicked on. Both condenser fan and evaporator fans were running. Could not take amp draw off of compressor due to inverter. Found unit cooling and advise customer that due to the unit being unplugged and at room temperature, we would not be able to detect any potential defrost issues.
Near Salado, TX 76571
Paul
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KFIS25XVMS1 "Arrived onsite to replace previous diagnosed parts. Replaced start device and capacitor. Tested unit, unit working as designed.
Near Lorena, TX 76655
Jonathan M
Job Details: 12/30/2020
MICROWAVE JENN-AIR JMC2430DP01 Arrived on site for a microwave that’s intermittently turning itself on by itself and is making noises. Inspected unit and work area. Customer advised that there is a error message that comes on when keypads are touched. Customer showed me the issue and the unit is flashing an F2 E1 (stuck or shorted key). Unit will need control panel for repair. Ordering part in office will need to contact customer about reschedule date due to out of stock and PSP item.; ordrng 1 W11229663 (panl-cntrl)
Near Copperas Cove, TX 76522
Al
Job Details: 12/30/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived to install previously ordered part.Removed, replaced and unit tested as designed.Job completed."
Near New Braunfels, TX 78130
Andrew
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site to test unit for not closing properly. Replaced thimble, tested unit, unit works good. Customer was satisfied with improvement. Job complete."
Near Cedar Park, TX 78613
David S
Job Details: 12/30/2020
MICROWAVE GE JE1590SH02 Arrived on site to install previous diagnose part. I gained access to the magnetron and installed new. I reassembled the unit and tested it. I found it heating and working as designed.
Near Georgetown, TX 78626
Tommy
Job Details: 12/30/2020
OVEN WHIRLPOOL RBD307PVS00 Arrived onsite for previously diagnosed parts. Put control back into unit and tested. Unit is now operating as designed. Job Completed.
Near Copperas Cove, TX 76522
Al
Job Details: 12/30/2020
RANGE WHIRLPOOL WFC150M0JB0 Arrived to inspect range coils not functioning properly according to customer.Tested all burners and al burners were fully operational.No parts needed. Unit cycles on an off properly Job completed
Near Killeen, TX 76549
Al
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived to inspect freezer module not working causing the interior ff lights not to work.Confirmed the complaint and removed and replaced it and unit tested as designed..W11224590; ordrng 1 AUTHORIZATION (FOR UI, P&L ) and 1 W11224590 (cntrl-elec)"
Near San Marcos, TX 78666
Andrew
Job Details: 12/30/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to test unit for left front burner flames are really low. Found orifice had a small clog. Removed orifice and cleared. Replaced orifice, tested unit, unit works good. Adjusted flame to customer preference. No leaks detected. Job complete."
Near Waco, TX 76712
Jonathan M
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRS950SIAM00 "Arrived on site for fridge raider that’s not dispensing water or making ice. Inspected unit and work area. Tested the water dispenser and found the inlet water valve trying to pull in water for not being able to. Removed the filter and tested the unit again found unit working as designed. Advised customer that this issue was due due to a faulty filter. The customer explained that they have tried two different filters and neither of them have worked. Customer showed me both filters that they used and I advise the customer their issue was due to replacement part filters.
Near Seguin, TX 78155
Noah D
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for intermittently cleaning dishes, upon inspection found the pump not working at all, replaced pump and motor assembly, no problems or leaks found. Complete"
Near Killeen, TX 76542
Al
Job Details: 12/30/2020
REFRIGERATOR FRIGIDAIRE FRS26KF6EBK Arrived to inspect liner burned inside refrigerator section of a side by side refrigerator.C
Near Temple, TX 76504
Tyler
Job Details: 12/30/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for washer making a screaming noise during agitation and spin. Upon entering diagnostics I could not find any error codes that indicated any sort of hardware or software failure but after running a diagnostic agitation and spin I verify that the gear case is indeed grinding I then went ahead and replace the gear case motor drive and the cam assembly and upon completion of repairs a retest of the unit and then found out that the new gear case we were sent out with was defective and is grinding worse than the old gear case was office will need to reschedule once availability of new gearcase is known; ordrng 1 W11423758 (GEARCASE)
Near Georgetown, TX 78633
Lou
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived on site to install previously diagnosed and ordered part. Due to the ice maker fill tube failing, I removed and replaced the fill tube heater and tested. Unit is operating as designed.
Near New Braunfels, TX 78130
Andrew
Job Details: 12/30/2020
DISHWASHER KITCHENAID KDTM704KPS0 "Arrived on site to test unit for leaking from left side door. When wash cycle started unit leaked immediately. Found drywall screw was between left door gasket and door. Removed screw, checked dispenser and vent tube. Tested unit and leak is no longer present. No leaks at time of service. Job complete."
Near Round Rock, TX 78681
Tommy
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived onsite for freezer light going out. Upon arrival found unit switches and lights worked bottom freezer light was dead had moisture in bulb. Spliced new light in. Light is now operating correctly. Job Completed.
Near Cedar Park, TX 78613
Wesley
Job Details: 12/30/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite and found unit unable to be properly installed because valve had been broken during move.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/30/2020
MICROWAVE WHIRLPOOL KOCE500ESS01 "Arrived on site to inspect microwave for not heating and causing sparks. Checked wave guide and found large amounts of silicone, will need new wave guides and clear all silicone, ordering covers. Office to reschedule ; ordrng 2 W10120230 (PLATE)s"
Near Austin, TX 78733
Kevin
Job Details: 12/30/2020
RANGE GE JGP940SEK2SS "Arrived on site and replaced all parts that showed up. Took one picture of flame heights and sent it to KB/AHS. Right front burner switch is not working now, a new switch harness will be needed to correct issue.; ordrng 1 WB18T10452 (Switch harness)"
Near Austin, TX 78724
Matthew
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived onsite to replace previously diagnosed parts. When replacing upper air duct, had the same result. Called tech line for assistance and stated duct requires air duct clips SR7729622343. Will order clips to complete job. Office to reschedule.; ordrng 7 W10331728 (clip)s"
Near New Braunfels, TX 78132
Noah D
Job Details: 12/30/2020
DISHWASHER MAYTAG MDB4949SDE0 "Arrived on site to inspect dishwasher or not starting up, upon inspection found the motor capacitor had melted
Near Austin, TX 78723
Matthew
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived onsite for refrigerator doors not aligned. Upon inspection found hinges screws backing out causing cam to not catch properly. Removed door to secure all screws, reset door and doors aligned properly, job complete"
Near Meadowlakes, TX 78654
Cliff
Job Details: 12/29/2020
OVEN WHIRLPOOL RBS305PDB12 Arrived on site to diagnose an oven that is not heating. Found failed thermal fuse. Replaced fuse and tested unit. Found all is working properly at this time.
Near Austin, TX 78753
Luis
Job Details: 12/29/2020
DISPOSAL GAGGENAU MY NAME IS BOB
Near Georgetown, TX 78633
Kayman
Job Details: 12/29/2020
DISHWASHER GE GLD6960N20SS Arrived onsite for dishwasher making drinking or growling noise. Upon inspection I found the unit would start to rattle or make a loud chattering noise coming from the drain pump when engaged. It sounds like the pump is beginning to fail. I recommended replacing the drain pump and impeller kit.
Near Taylor, TX 76574
Andy
Job Details: 12/29/2020
WASHER KENMORE 110.2235251 Arrived on site for washer not operating properly. Tested and inspected unit and found failed control and failing gearcase. Also found issues with latch. No repairs are to be done at this time. No water leaks present at time of service.
Near Pflugerville, TX 78660
Scott
Job Details: 12/29/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site for dryer not heating. Found element burned out due to bra wire grounding out heater. Remove wire and replaced element. Heating unit is normal and drying properly no lint buildup at time of service job complete.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/29/2020
DRYER WHIRLPOOL MED6630HC1 Arrived on site to diagnose a dryer that will not always complete cycles. Tested unit and found no errors saved in control or failures to unit at this time. Advised homeowner that small loads may not always contact humidity sensors causing unit to shut off prematurely. No further repairs are needed and all is working properly at this time.
Near Pflugerville, TX 78660
Scott
Job Details: 12/29/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site for broiler draw missing glides . Installed glides . Broiler draw in now installed correctly in range . Job complete
Near Austin, TX 78745
Luis
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Arrived on site for no cool. Compressor running no frost pattern on evaporator diagnosed leak at lokring connection on evaporator ordering evaporator and compressor. ; ordrng 1 W11407409 (Evaporator) and 1 W11209866 (Compressor) and 1 W10897195 (Coupler) and 2 W11401413 (Coupler)s and 2 W11401417 (Coupler)s and 1 2hrs (2hrs)
Near Spring Branch, TX 78070
Andrew
Job Details: 12/29/2020
OVEN GE PT9550SF4SS "Arrived on site to test unit for probe constantly lit when operating upper oven. Replaced meat probe jack and harness, removed old control board and found new control was damaged. Put unit back together, tested unit, same issue. Needing control board to fix issue.; ordrng 1 Wb27x21657 (board machine contro)"
Near Austin, TX 78750
Justin
Job Details: 12/29/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washing machine that was not agitating and would not stop draining unless unplugged. Upon arrival customer had unit unplugged and when I plugged it in it went right into draining and would not stop. I canceled cycle and drain stopped. I put unit into diagnostics mode and found no stored error codes. I put unit into test cycle and manual tests and found unit working as designed. I gained access to control and tested VAC to L1 and Neutral and found 120V. I then tested VDC at J12 connector and found low voltage with pin unconnected indicating malfunctioned control. Replaced control and calibrated unit, unit now working as designed. Call complete."
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/29/2020
OVEN JENN-AIR JJW3830WP00 Arrived on site to replace UI for oven. Replaced part and tested unit. Found all is working properly at this time.
Near Austin, TX 78717
Tommy
Job Details: 12/29/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for previously diagnosed parts. Upon arrival replaced main harness and block.
Near Temple, TX 76502
James
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site and tested operation. Found damper very loud when opening and closing. Tested in diagnostics and it only recognized position ever 3rd or 4th cycle. Installed new damper and tested. Unit tests good. Job complete
Near Lago Vista, TX 78645
Lou
Job Details: 12/29/2020
WASHER WHIRLPOOL WTW8500DC6 "Arrived on site to inspect washer noises. Upon further inspection, customer advised that the unit is making a metal grinding noise set the beginning of the cycle for approximately 1 minute and then goes away and the unit operates just fine. I placed the unit in diagnostics showing no error codes. Contrived with testing and the unit operated as designed with no unusual noises. I manually tested the agitate and spin cycles and still no noises. Tilted the unit back and all components look good with no signs of gearcase oil leaking. I tested the unit in a normal wash cycle and still no noises. Contacted techline and spoke to Scott and advised of the complaint and my findings. Scott documented complaint and provided file #7729583072. I advised customer to take a video of the noise if it comes back and then call it in for service. No water leaks observed during service, job completed."
Near Austin, TX 78733
Kevin
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and inspected dishwasher and found connection to heating Element is loose, after resetting it confirm it is working properly by running a diagnostic cycle. Customer is already using rinse aid, discussed drawing expectations, job complete"
Near Pflugerville, TX 78660
Scott
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for rack support wheeel broken off . Replaced wheel supports . Upper rack is performing normally. No water leaks detected at time of service. Job complete
Near Round Rock, TX 78681
Kayman
Job Details: 12/29/2020
DRYER WHIRLPOOL LDR3822PQ3 Arrived onsite to install previously diagnosed parts. I installed the motor and blower wheel. After testing the unit I found the wheel rubbing against the housing causing a screeching noise. I found the panels out of alignment due to a missing screw. I added the screw and the unit now only screeches right at the start then sounds normal. The customer stated hat this shouldn’t be an issue. Job complete.
Near Austin, TX 78749
Kevin
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and inspected dishwasher and found plastic stop on upper rack is off, plastic retainer on upper rack is also off. Cover is missing from mounting point, corrected both upper rack pieces but will need a new mounting point cover sent directly to homeowner; ordrng 2 W10795980 (D2C tub cap)s"
Near Meadowlakes, TX 78654
Cliff
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install pressure regulator, valve, waterline, ice guide, and mullion for refrigerator. Replaced all parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed."
Near Austin, TX 78749
Leonardo
Job Details: 12/29/2020
OVEN LG LRG3193ST00 Arrived on site to replace igniter. Replaced part test unit and unit heating to 350 job complete.
Near Austin, TX 78758
Justin
Job Details: 12/29/2020
DRYER WHIRLPOOL WGD5100HW0 Arrived on site for dryer that would shut off immediately. Location is appliance dealer and the team could not locate unit for service. No service performed. Call complete.
Near Austin, TX 78758
Justin
Job Details: 12/29/2020
WASHER MAYTAG MVW7232HW0 Arrived on site for washing machine that would not spin. Put unit into diagnostics mode and found stored error code F7E4 for shifter error. Ran diagnostics cycle and manual spin speed cycle and found unit not spinning at all. Gained access to shifter and found physically broken off magnetic ring not allowing tub to spin. Installed new shifter and tested unit in diagnostics mode. Unit now working as designed. Call complete.
Near Jarrell, TX 76537
Kayman
Job Details: 12/29/2020
DRYER WHIRLPOOL WED7120HW0 Arrived onsite to install previously diagnosed parts. I installed the UI and tested the unit. The unit is working as designed at this time. Job complete.
Near Austin, TX 78756
Wesley
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW01 Arrived onsite and found unit evap drain frozen over. Ordering steamer to repair by clearing frozen line. Tech to verify drain not foamed through. ; saved tckt
Near Cedar Park, TX 78613
Justin
Job Details: 12/29/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site to install previously diagnosed parts. Installed new motor, control, and cam. Then put unit into diagnostics mode and calibrated unit. Tested unit and found noise still occurring. Called techline and spoke with Bruce and received SR# 7729530957 (same as prior call for unit). Found that control that was sent over to be installed was an older control and the newer control he said was supposed to be coming out by sometime end of December and will no longer have this issue. Stated they will be coming out with service pointer for issue. Bruce also stated unit is safe to use in the mean time. Bruce said to request fresh stock from Plainfield for the control. Office to reschedule.; ordrng 1 RESEARCH (W11498190 FROM NEW STOCK AT PLAINSFIELD)"
Near Georgetown, TX 78633
Kayman
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL ED5KVEXVB00 Arrived onsite for refrigerator loosing cool in both sections but still making ice. Upon inspection I found the evaporator incased in ice. I was able to access and test the bimetal. I found the bi metal showing incorrect resistance which would cause the defrost issue. I engaged a forced defrost and tested amp draw at the heater. It tested good.I replaced the bimetal but could not steam all of the ice.
Near Killeen, TX 76549
Al
Job Details: 12/29/2020
OVEN FRIGIDAIRE FGF326ASD "Arrived to inspect Frigidaire range oven door hinge issues.Confirmed the unit will require the ordered hinge to complete the repair.Office to reschedule the customer for return service when the part arrives.Needs more work.; ordrng 1 316566207 (hinge,oven door l) and 1 316566208 (hinge,oven door r)"
Near Austin, TX 78751
Wesley
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KBBL306ESS01 Arrived onsite for stuck filter. Removed filter and verified filter issue and housing is fine and advised customer on filter reset feature. Advised customer on filter replacement.
Near Buda, TX 78610
Kevin
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site and inspected refrigerator and found no ice production. Cycles icemaker and Motor is operating properly but there is no water. Sound water filter is not engaged in housing attempted to remove water filter and found it is jammed. Was able to pull it out and water is now working at dispenser and icemaker is able to fill. Will need to bring back a new water filter housing to correct issue I quoted customer for repair. t; ordrng 1 W10862461 (Filter housing)
Near Canyon Lake, TX 78132
Andrew
Job Details: 12/29/2020
RANGE KITCHENAID KFDC558JSS00 Arrived on site to replace parts from previous diagnosis. . Needing right center rear orifice holder. Office to reschedule.; ordrng 1 W11398676 (REPLACED ORF)
Near Round Rock, TX 78665
Cliff
Job Details: 12/29/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to replace interlock for microwave. Replaced part and found no change in operation. Verified all switches as good. Did note error indicators on breakers in breaker box our gym and slightly lit indicating electrical issue in home. Homeowner will need electrician to correct failure.
Near Austin, TX 78738
Brandon
Job Details: 12/29/2020
MICROWAVE GE PEB7226SF2SS "Arrived on site for customer complaint of unit sparking during use, found mag tube blown and shorted causing internal frame damage.
Near Austin, TX 78725
Jacob
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
Near Austin, TX 78749
Kevin
Job Details: 12/29/2020
RANGE WHIRLPOOL WGE745C0FS01 "Arrived on site and found all burners are high, adjusted all to customer requested level. Range is operating properly now, job complete"
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDF330PAHW1
Near Buda, TX 78610
Richard
Job Details: 12/29/2020
WASHER WHIRLPOOL WFW9200SQ02 "Arrived onsite for the washer leaking water. Upon inspection found that the bellow is torn causing the leak. During replacement of bellow found that the screw hold the control panel to the dispenser assembly is stripped and will not come out and its extremely rusty. Will have to break part of control panel to remove the control panel so we can get to the top screws holding the front panel on. Will need to order a control panel , dispenser assembly, screws. ordrng 1 8183228 (Control panel) and 1 W10157886 (Dispenser assembly) and 2 8182214 (Screws)s"
Near Austin, TX 78754
Matthew
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for spray arms not working. Put unit in diagnostics and found stored error code F4E3 wash motor not running. Ran test cycle and found unit filling and draining. Wash motor would not energize. Will need to order and replace Pump and motor W11087376. Office to reschedule. ; ordrng 1 W11087376 (pump&motor)
Near Austin, TX 78741
Kevin
Job Details: 12/29/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and found power is the same as the previous visit, took pictures, there has been no correction performed
Near New Braunfels, TX 78132
Andrew
Job Details: 12/29/2020
DRYER WHIRLPOOL WET4024HW0 "Arrived on site to test unit for not heating. Found bad element and thermostat. Replaced element and thermostat. Tested unit, unit works good. Job complete."
Near Temple, TX 76504
Tyler
Job Details: 12/29/2020
REFRIGERATOR GE GSH22UFREWW Arrived on site for refrigerator not cooling. Upon arrival I found that the unit was plugged in and the lights are on but unit was not getting power or running. Upon further inspection found the main control the back of the unit was receiving 120 V but when I uninstalled the main control and flipped it over I found a nasty burn mark on the back side indicating that the board had shorted out. In order to test further we will need to return with a new main control ; ordrng 1 WR55X10942P (board asm main contr)
Near Georgetown, TX 78633
Kayman
Job Details: 12/29/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite to install previously diagnosed parts. I installed the main control and tested the units preheat. I let the oven get up to 350 degrees and I waited for about 10 mins to see if the error would return. The error did not return and the unit is working as designed at this time. No gas leaks were detected during time of service. Job complete.
Near Temple, TX 76502
Al
Job Details: 12/29/2020
REFRIGERATOR FRIGIDAIRE FRS26KF5DS4 Arrived to inspect ice maker not working.Confirmed the complaint and removed and replaced it.Tested as designed.Customer will require a new filter to be purchased by customer.Job completed
Near Killeen, TX 76542
Al
Job Details: 12/29/2020
DRYER GE GFDN240EL0WW Arrived to inspect dryer noises. Disassembled the unit and discovered the unit is miss both front bearings. Ordering top kit bearing assembly and front bearings will return with the pulley and belt.Office to reschedule the customer for return service service visit.Needs more work.; ordrng 1 WE01X25434 (kit top bearing asse) and 2 WE1M504 (DRYER FRONT BEARING DRUM SLIDE - WHITE)s
Near Bastrop, TX 78602
Andy
Job Details: 12/29/2020
OVEN WHIRLPOOL WFE525S0JZ0 Arrived on site to install previously diagnosed hinges. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Andice, TX 78628
Lou
Job Details: 12/29/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven not working. Upon further inspection, customer advised that while cooking, the display glitches and the unit doesn’t heat correctly. I placed the unit in diagnostics and checked for error codes. I found F6E4. Following the tech sheet for this error code, the main control should be replaced. I advised the customer of my findings. I am ordering the main control and office to schedule return service due to the availability of parts. ; ordrng 1 W11261167 (cntrl-elec)"
Near Temple, TX 76502
Tyler
Job Details: 12/29/2020
DRYER MAYTAG MEDX655DW1 Arrived on site for dryer not heating properly. Upon arrival found after disassembly that the unit was receiving 240 V from the power outlet and the terminal block was still intact and the timer and door switch are functioning as designed. Then found that the heating element and three out of the four thermal fuse is working but the high limit thermal cut off had shorted out due to a significant clog inside the vent hose of the dryer. . I did recommend to the customer that they have someone come out to double check and verify that the rest of the venting inside the house is not clogged but at this point unit is functioning as designed call complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for refrigerator not making ice. Upon inspection I found the ice maker full of ice but I could not get it to harvest. I replaced the ice maker and HV control. The IM harvested and filled as designed. No leaks were detected during time of service. Job complete.
Near Austin, TX 78738
Jacob
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDT790SAYM1 Arrived onsite for unit not stable inside the cabinet space. Looked at unit saw that the mounting brackets were missing/damaged also on the inner door the top left and right screws are missing. Ordered parts. Office to reschedule ; ordrng 2 WP308685 (screw)s and 2 WP8269145 (brckt-mtg)s and 2 WPW10348408 (screw)s