"Arrived on site and inspected refrigerator and found ice production has stopped and icemaker is in the twisted position. Removed ice bin and disconnected icemaker and after reconnecting it it began cycling properly. Ran test 120 to confirm Icemaker motor is harvesting properly and ran test 97 to ensure it is filling properly, job complete.

"Arrived onsite for unit not filling with water. Tested the unit. Water was not dispensing through the filter or anywhere. Changed out the single valve. Also noticed that the fill hose from the wall side, that the seal ring was ripped and could play a part in blockage of water. Called tech line. Said the fill hose may need to be replaced at this point. Spoke with Dustin got sr#7731085760. Spoke with PR and found further that the diode in the wire harness for the valves was bad and not sending 120v to the valve. Ordered harness and rescheduled with customer. ; ordrng 1 W10633276 (harns-wire)"

"Arrived on site replaced interlock switch is closing better , but will need outer door due to slight bend on right side .

"Arrived on site for F2 E1 - Combination Wall Oven - PRE-ID User Interface or Keypad. Placed in diagnostics and F2E1, F2E0, keypad stuck / disconnected errors. Cleared error codes. Removed UI and temp sensor and inspected. Installed new UI and temp sensor. Ran oven and tested microwave. Both ran without error.

Arrived on site for a refrigerator that won?t cool. Inspected unit and work area. Found the compressor starting but only pulling .058A. Spoke to PR and was advised the unit had lost all of its charge. Ordering sealed system parts including the evaporator and office will need to contact the customer about a return date due to out of stock and PSP items. Please schedule service for at least two if not three hours. Hours.; ordrng 1 NITROGEN and 1 W10913906 (coupler) and 1 W11407409 (EVAPORATOR ) and 1 W11407409 (COMPRESSOR ) and 1 W11490399 (DRIER)

"Arrived on site for no ice . Found door harness broken . Ran resistance on fill heater , got 6.98 ohm. No water leaks detected at time of service. Ordering freezer door . ; ordrng 1 LW11026425 (FZ door ss)"

Arrived on site to diagnose an ice machine that is not producing. Found circ pump failed and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11542867 (Pump)

Arrived on site to test unit for unit turning off when you run unit. Test unit and found bad control board. Ordering new control board office to reschedule. ; ordrng 1 W10892389 (Control board)

"Arrived on site and inspected refrigerator and found Icemaker is not working and evaporator drain in freezer is frozen over, there is ice buildup on the bottom of the freezer, the new drain tube per service pointer W10632338E is needed to correct this issue, replaced icemaker and cycled it to ensure it is working properly and it filled properly.; ordrng 1 W10619951 (Drain hose)"

"(Tw) Onsite for microwave vent fan not turning on. Disassembled unit, found a connector disconnected from vent fan capacitor. Attached connector, tested unit, vent fan now functioning properly. Unit functioning as designed. Call complete."

"Arrived on site for no cool. Checked evaporator compartment no traces of dye,checked compressor compartment found traces of dye inside liner called tech support ran video chat

Arrived on site for filter falling out . Found rear bracket slightly bent causing tab to get bent and not keep filters in place . Straightened bracket . Ordering filters call to set return ; ordrng 3 W10169961A (Filter)s

"Arrived on site to diagnose refrigerator not cooling. On arrival found the compressor on the unit was not running. Compressor also cold to the touch, so no evidence of it running. Checked voltage at inverter and found good AC and DC voltages, but compressor not kicking on. Ordering new inverter to resolve. ; ordrng 1 WR87X29409 (Inverter)"

Arrived on site to perform maintenance for ice machine. Cleared bin and started cleaning cycle at customers request. No further work needed at this time and no leaks were found at time of service.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced ice door and control and tested the unit. Unit is seemingly working as designed. Call complete.

Arrived on site for refrigerator that?s not making ice consistently. Inspected unit and work area. Unit is too old to place the unit and service diagnostics. I checked the receiver and emitter by hand and found it working properly. Replaced the icemaker and tested the unit. The unit is now working as designed. Call complete.

Arrived on site and inspected refrigerator with power issues. Tenant advised the was concerned because the unit would turn off for a few hours and turn on again. I checked temperatures and got -2 and 29 degrees in both sections. Items in the freezer were frozen solid and the refrigerator items were cold as they should be. I explained the refrigerator fans and compressor sounds to the tenant and confirmed the unit is working properly. JOB COMPLETE

"Arrived on site for a washing machine and still not finishing cycles. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E1 (low/no water detected) error code. Ran through the valves and found the hot water valve not pulling in water. The customer advised that she had turned off the hot water to the unit. The unit was set on cool which would also pour hot water into the machine. I did inform the customer that that was probably why her unit wasn?t finishing cycles because the unit was unable to get hot water to the unit and they shut itself off after a certain amount of time. I turned the hot water valve at the wall back on. The customer advised that that was not it and that it was not completing cycles. Ran through an auto test and the unit ran as designed. Ran through both manual agitation and spin tests. Both ran as designed for 2 minutes. The customer advised that the unit might be doing that without clothes in it but it would not do anything while she has towels in the machine. Had the customer get a load of towels and sheets and ran a heavy duty cycle. I did instruct the customer about not mixing loads. The unit filled and began agitating as designed. I canceled the cycle and placed the unit in a drain and spin cycle. The unit ran as designed. . I called Whirlpool Techline and spoke to Kathy SR# 7731082386. She advised that based on the results, the issue is a loading and installation issue. She advised the customer need to have both valves turned on for the unit to run properly and to make sure the customer goes through her user care guide for pertinent information about the unit. Unit is working as designed. Call complete."

"Arrived on site for a refrigerator that?s not keeping temperature in either fresh food or freezer sections. Inspected unit and work area. Found frost buildup in the evaporator section on the ceiling. Spoke to CS and was advised to check to see if the defrost timer would help defrost the unit. Could not determine whether the heater was kicking on or not. Was advised to just replace all the defrost components due to inability to check which part was the problem. The customer also stated that his icemaker is not making an abnormal sound but that it?s not working. Ordering defrost timer, bracket heater, and ice maker. The office will need to get authorization for the repair and then contact the customer about a return date due to parts availability. Please schedule the service service for two hours on the return visit.; ordrng 1 CNOTE (TWO HOURS ) and 1 WR2X8619 (bracket htr.) and 1 WR30X10093 (icemaker asm) and 1 WR9X502 (timer defrost)"

"Arrived on site for dishwasher not allowing he function and upon arrival customer also stated was not cleaning the dishes well. Upon arrival was able to confirm the heating element is intact but is not receiving power from the main control or the oWi. upon further investigation found a lot of water corrosion around main control. I then found water has been leaking from door seal on right side and caused shortage between main control and owi sensor. come back and install and repair new main control, owi sensor as well as a new door seal. Also went over with customer the best methods to lessen the amount of hard water inside and around dishes and dishwasher. Call complete ; ordrng 1 WD08X22095 (Door seal)"

Arrived on site for washer giving F6 E2 error code as well as not turning on or responding after coded appear. Upon further investigation I found that the main control had stopped sending a stable five DC volt connection to the UI panel but instead was bouncing between one DC vault and 50 DC volt I also found that on the ui control itself there was burn marks near harness connections.

"Arrived on site and inspected older wall oven with apparent runaway temperatures or F2 code. Set the temperature to 350 and unit reached, but didnt exceed the programmed temperature. Unit is operating properly.

"Arrived on site for dishwasher needing previously diagnosed door, nameplate and handle. Upon arrival also confirmed upper rack was mis aligned causing rubbing against door seal. Was able to realign door seal and installed previously diagnosed parts. Reassembled and tested unit found no leaks. Door seals great and rack is no longer rubbing. Call complete"

Arrived on site for range needing previously diagnosed door hinges. Upon arrival confirmed door hinges were in fact warped and bent. I replaced both left/right hinges on small oven door. Reassembled and tested door. Found unit functioning as designed call complete.

(CH) Arrived on site for dishwasher not heating and leaking. Upon arrival entered diagnostics and found no error codes indicating a hardware failure. During diagnostics verified heating element is getting 120V from main control. Then found that OWI sensor wasnt sensing correct temp and was covered in calcium buildup. I then fully disassembled unit and removed items under sink. After multiple back to back tests I found no leaks of any kind. I did however find multiple signs of areas where leaks could be occurring. Informed customer of findings and recommended a plumber to inspect under sink further. Call complete

"Arrived on site for wall oven not turning on. Upon arrival found 240v at power supply. Also found power supply was an old prior 1989 style supply that was incorrectly installed in 2 areas. After further inspection I called whirlpool techline and was able to retire unit board found no results in connection to ACU. Verify p6 and p11 connections per techline, also found thermosensor between line in and ACU was intact allowing stable power to ACU. also installed new ACU and ui controls. After repairs found same issue occurring due to style of old wiring. Techline and tech agree a professional electrician is required to update power supply in order to establish a proper connection to ACU and rest of oven. Call completeBrian sr#7731088086"

"Arrived on site to install previously diagnosed part. Inspected unit and work area. Remove the dishwasher from the wall and started to disassemble the wash pump motor. Found rodent damage done to wiring of the unit that was not there on the prior visit. Attempted to wire nut the wiring back together but found the wires too tight indicating that the wire nut may not hold.

Arrived on site for range needing control board.

"Arrived on site to install previously diagnosed and ordered parts. Due to the water dispenser line being damaged, I was to remove the dispenser line and replace it; I am ordering the reservoir Water source at the wall was left turned off for safety.; ordrng 1 W11229977 (Reservoir) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 2 WP2300868 (Fitting)s"

"Arrived on site to replace module and display board from previous diagnosis. Replaced parts, tested unit, unit works good. Advised customer 3/16? cutout vent needs to be cut before operating unit to prevent further damage. Job complete."

"(Tw) Onsite for freezer section leaking water and freezing up. Found gasket sagging on the bottom side of FC door and ice build up has damaged the active springs in the rails of FC section. RC temp 35 degrees, FC temp 2 degrees. Also, C/S freezer light not working. Found ice build up froze over switch not allowing switch to move. Removed ice from switch and light is now functioning properly. Ordering gasket and both rails for FC door.; ordrng 1 W10407216 (Gasket) and 1 W10625067 (Left bracket) and 1 W10625068 (Right bracket)"

"Arrived on site for customer complaint of unit not cooling, found open defrost thermostat. Ordering harness and control. ; ordrng 1 W11174745 (Harness) and 1 WPW10317076 (Control) and 1 Cnote (Office to reschedule)"

Arrived onsite for door switch missing to the unit. Looked at the unit and found door switch was previously pulled out. Ordered new switch. Office to reschedule ; ordrng 1 WP3406108 (switch-dor)

"Arrived on site for Water Dispensing Slowly. Found water only trickled when dispensing. Removed water line to ensure the water line wasnt kinked. Looked good. Removed customers filter and used bypass and water dispensed as designed. While working heard valve call for water and could hear the valve vibrating the reservoir. Removed reservoir and valve. Installed new reservoir and valve and installed customer filter. Tested dispenser and water came out strong for a short period, but then went back to a trickle. Informed customer their filter needed replacement. While discussing filter options we heard the valve call for water and the vibration and knocking was gone. With this, new reservoir and new valve are now allowing proper water flow. Customer chose to use the bypass for now unless they decide later to install a new filter of their own. No leaks detected. Job completed."

Arrived on site for screw found in dispenser ice . Checked all possiably missing screws in ice bin and around ice maker . ( quick pic) . Couldnt find any missing screws . No other issues found . No water leaks detected at time of service. Job complete

Arrived on site to diagnose a microwave that had thermal event.

"Arrived on site for no ice, ran diagnostics weak frost pattern on evaporator plate,ran unit through a normal cycle no ice forming on plate diagnosed a refrigerant leak unit will need a new evaporator,compressor and filter drier

"(Tw) Onsite for dishwasher not drying. Found F7E1 no heat, heating element ceramic appears cracked, tested heating element from control and found it open, thermostat had continuity. Ordering heating element and returning with control just in case. No leaks at time of service. Office to reschedule due to part availability. ; O-emld tckt"

"Arrived on site for a washing machine with the door not closing properly. Upon arrival the customer stated that in order to start the unit they ha e to hold the door down and to stop it they must do the same. Upon further inspection I found the door hovering about half an inch when closed. I put the unit into diagnostics mode and found no stored error codes. I ran a test cycle and found all that was wrong was I had to push down the lid to initiate the cycle. I found the cycle not finishing without doing that. I then gained access to the hinges and found they appeared fine. However they are not working correctly, so I am ordering new ones to install. Office to reschedule.; ordrng 1 W11551369 (Left Hinge) and 1 W11128306 (Right Hinge)"

Arrived on site to install previously diagnosed parts. I installed the new IM and cover. I tested the unit and it is working as designed. No leaks observed at the time of service. Call complete.

Arrived on site to install previously diagnosed parts. I installed the new IM and cover. I tested the unit and it is working as designed. No leaks observed at the time of service. Call complete.

"Arrived on site for customer complaint of of unit not producing ice, found failed ice maker kit.

"Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over, took one picture. fan scroll will be needed to correct issue. Customer will also defrost refrigerator before next service call. Customer is aware how to manage defrosting water.; ordrng 1 W11098695 (Fan scroll)"

"Arrived on site to install previously diagnosed sealed system parts to resolve sealed system leak. Evacuated system and found no pressure. When removing parts to replace compressor I found the drain tube for the RC was full of oil mixed into the water. When I removed the dryer, the dryer came out on fire due to oil and contaminants in it, and I also found the top of the dryer plugged. I proceeded to install the evaporator and compressor. Vacuumed unit for 30 minutes and verified vacuum holding. Attempted to charge system and found it would only take 2 oz of Freon. Removed dryer and tried to push with Freon through heat loop. You will hear air for a second and then it plugs. I tried heating the heat loop line and cutting off a small section from the bottom. Retried and the heat loop is still restricted. Called and spoke to Ed at tech line, SR7731087762. Tech line sent report for product review to engineering, as troubleshooting steps have already been taken to attempt to unrestrict line. Whirlpool will follow up with customer or us to follow up on review steps. No further action to perform at this time. ; O-emld tckt"

Arrived on site spoke with maintenance guy and he called tenant and tenant wanted to reschedule he will call when they are ready. ; O-emld tckt

"Arrived on site for washer not cleaning properly . Ran diagnostics got 4-3 error . Found poor pressure . Halfway thru test wash , wash motor just stopped . Ordering sump and motor and vent . No water leaks detected at time of service. Call to set return .; ordrng 1 WPW10428211 (Vent)"

"(Tw) Onsite for fridge leaking in FC near icemaker. Tested IM, IM went through harvest and filled. Found IM leaking water into bin causing ice bin to freeze up and crack when customer called for ice. Ordering ice bin. Replacing Ice maker and ice bin. Needs AUTHO.; ordrng 1 WPW10670845 (Ice bin) and 1 CNOTE (AUTHO)"

Arrived onsite to replace previously diagnosed parts. While attempting repair found magnetron damaged. Will need to order new magnetron. Capacitor is installed bringing back diode. Left unit unplugged and notified customer do not attempt to use. Office to reschedule ; ordrng 1 Wb27x11079 (magnetron)

"Arrived on site to diagnose refrigerator building ice under the freezer drawers. Customer also has a drip coming from the top panel as well. Found reservoir line is cracked and dripping, and reservoir needs replacement. Found the drain for the unit is clogged, causing defrost water to run into FC. Provided estimate for new reservoir and cleaning out and clearing drain and ice. Ordered reservoir. Cleaned out and steamed out drain. Verified drain is properly draining and obstruction was removed from the drain tube. .; ordrng 1 W11194438 (Filter housing) and 1 W11168758 (Reservoir)"

"Arrived on site for dishwasher leveling water in the bottom under filter. Inspected unit and work area. Found water level normal. Found no loop in drain line. Added loop to help reduce the amount of water. Performed diagnostics mode, no error codes. Monitored test cycle operation. All tested good, no water leaks detected.

"Arrived on site for STILL MAKING THIN ICE AND VERY LOW PRODUCTIONS. Found water tube dispensing water into reservoir very slow, almost a trickle. At some points it ceases to flow then begins flowing slowly again. Checked pressure setting knob at the wall underneath the sink and the valve is turned up at the highest setting. Ordering a new ice maker valve W11126268 and recirculating pump W11542867 to complete the repair and will return with all previously ordered parts just in case. ; ordrng 1 W11126268 (Valve) and 1 W11542867 (Recirc pump)"

"Arrived on site for CSI Brian Workman advised the far left knob need adjustment. Found far left knob was damaged and wouldnt stay attached to the valve. Once replaced customer noticed the far right knob was tilting to the right. Found far right valve stem was not properly secured and attempted to resecure it in the center position. Now knob valve sits loose and knob wiggles back and fourth. Checked for any gas leaks and there were none detected. Ordering a new far right valve W10859922 to complete the repair. Also ordering the entire manifold W10594396 JIC the new valve does not seat properly. ; ordrng 1 W10859922 (Front right valve) and 1 W10594396 (Manifold)"

Arrived onsite for unit not heating as quick to cook. Tested the unit up to 350 and 400 degrees. Unit working as designed. Checked internal temperature with internal thermostat and it checked 10 degrees hotter. Let tenant know that the unit does take time to get up to desired temperature as they are used gas stoves. No issues at this time.

Arrived onsite for door handle being damaged. Saw that the handle had been broken off. Replaced handle. No issues at this time. Job complete

"Arrived on site for a range that was getting a F3E0 error code. Upon arrival the F3E0 error code for shorted sensor was flashing on the UI. I cleared the error code and put the unit into diagnostic mode. I found the diagnostics mode was reading no temp, indicating a sensor error. I gained access to the back of the unit and ohmd out the outlet, both elements, and the fuse. All read good. I then ohmd out the sensor and got 1k ohmd which is within range. I also ohmd out the harness and found it good. Once I plugged the unit back in it started working and I was actually able to preheat it. This indicates an intermittent faulty control. I will order the control to finish repair. Returning with sensor as well to install just in case. Office to reschedule. ; ordrng 1 W11528352 (Control)"

Arrived on site for a refrigerator with a water dispenser leaking. Upon arrival the customer stated it generally has small droplets coming from it all day. I found the customer has hard water and advised the customer this could of created the issue. I installed a new filter head and valve to stop the drip. I informed them that with hard water this could occur again. I also found they have a new filter in it and the unit did not do this with their prior filter. I advised them if the unit continues to drip they may want to replace the filter too. Unit is working as designed. No leaks observed at the end of service.

Arrived on site and inspected refrigerator and found ice is not dispensing. Removed ice bin and found motor is making noise but shaft and coupler are not moving. Dispenser motor assembly will need to be rebuilt.; ordrng 1 WP2220458 (Coupling) and 1 WP2198607 (Spring) and 1 WP2188917 (Shaft) and 1 W11170227 (Motor)

"Arrived on site for a cooktop leaking gas. Upon arrival the customer stated that he has had plumbers come out twice to check pressures and for leaks. They did not find any leaks on the lines themselves. The customer also stated that you would have to use several burners at once to smell the leak, and even sometimes the pressure under their cabinets would cause the door to crack open. They stated depending on which burners they use it may even leak from the top. I gained access to the bottom and used my leak detector while running the burners on the line and regulator. I found no leaks. However, I could smell gas. I continued to run the right two and middle burners and could smell gas seeping out of the front left burner. I used my leak detector their and still found no bubbles forming. I gained access to the manifold, tubings, and orifice holders. I found major corrosion on the middle orifice holder and its tubing from the manifold. This may be where the leak is coming from. I called techline and spoke to Joel and received SR# 7731084149. Joel advised to replace the orifice holder, tubing, and manifold. Ordering parts and will return with the manifold to complete the repair. Office to reschedule. I advised the customer to keep the gas off unit next service. ; ordrng 1 WPW10639175 (Center Orifice Holder) and 1 W10545801 (Center Burner Main Tubing) and 1 W10545800 (Center Burner Simmer Tubing)"

"Arrived on site for customer complaint of unit not cooling found failed fan motor, ordering fan motor, also found broken harness for pantry UI, ; ordrng 1 W11087438 (RC fan motor)"

"Arrived on site for customer complaint of of unit not cooling, found sealed system leak, frost pattern was about half way down on evaporator. ordrng 1 12002041 (Evaporator) and 1 WPW10143759 (Filter drier) and 1 W10913906 (Coupler)"

"Arrived onsite and found unit operating properly, however due to prior reports of intermittent complete defrost every few weeks replaced main control. Unit is now operating as designed."

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I was to remove and receive the main control and UI control.

"Arrived on site for customer complaint of drawer not level, and damaged. Found shelf wasnt sitting flush, I adjusted shelf, but there is a scratch on the glass shelf. Ordering shelf. ; ordrng 1 WPW10556313 (Shelf) and 1 Cnote (Ship to customer)"

"Arrived on site to inspect unit for not turning timer knob, upon inspection found the main stem of timer broke.

Arrived on site for dw door wont stay flat when loading dishes on bottom rack/trim inside door at top sticks out on one side. Found right side door hinge pad had broken off. Upon inspection found the right side hinge making direct contact with the cavity of dishwasher. Used pliers to gently pull the right side hinge away from the cavity to prevent the pad from rubbing so hard against the cavity. Installed new pads and door opens and closes as designed. Door was not off center and door was properly mounted to the counter. Inspected hinges to make sure they were mounted properly and it looked good. Job completed.

Arrived onsite to replace previously diagnosed parts. Replaced timer. Tested unit and unit is functioning properly. Job complete

Arrived on site to test unit for oven not working. Test unit and found bad glow igniter. Replaced igniter. Test unit and unit heated to 350 job complete.

"Arrived on site for door seal issues. Diagnosed gasket not staying seated in liner channel installed new gasket customer provided,remolded door seal checked door operation good.

Arrived on job for complaints of frost in freezer again. Used heater to modify gasket so it will fit properly.

"Arrived on site to diagnose dryer that is giving an F3E2 error for moisture sensor, and has no sound. Checked for error codes and only found F3E2, but unit is still working as normal. Found sound is completely dead. Replaced the console to resolve, which should also resolve the error. Retested unit after allowing console to mate to control. Unit is now properly making appropriate sounds and no errors present. Call complete."

Arrived on site for a refrigerator with the top freezer compartment hinge visibly missing parts. Upon further inspection I found the hinge physically broken. I replaced the hinge and tested the unit. It is now sealing properly and opening as designed. Call complete.

Arrived onsite to seal the unit for condensation issues. Sealed the unit with adhesive and foam. Called tech line once again. Let them know that the foam seal was done once prior to us coming out the first time. Said to seal the unit once again with the foam and adhesive. Spoke with Andy got sr#7730905761. No issues at this time. Job complete

. ; ordrng 1 5304508925 (Main control) and 1 316419145 (Control overlay)

"Arrived on site to diagnose dishwasher with issues closing detergent dispenser. Found the latch for the dispenser door was broken. Replaced dispenser with new. When installing new one, found the tabs on the rinse air door were broken. Ordering another dispenser to resolve. ; ordrng 1 W10861000 (Detergent Dispenser)"

Arrived on site for right front burner not working . Found element and switch has failed . Replaced switch and will order element . Also found right rear switch charred . Ording rear switch as well call to set return ; ordrng 1 W10823711 (Right front element) and 1 WP3148953 (Right rear)

Arrived onsite for burner not functioning and control issues.

"Arrived on site to replace mag, cap, diode and all three door switches from previous diagnostics. Replaced parts, tested unit, unit works as designed. Job complete."

Arrived on site to test unit for blower not working. Test unit and found blower getting power but not coming on. Replaced blower test unit and unit test good job complete.

"Arrived on site and inspected oven and found it is not heating. Found TOD is good, spoke with SW and traced issue to Appliance manager. ordrng 1 W11179310 (Control)"

Arrived onsite for refrigerator with clicking noise. Upon inspection I found the noise coming from the back of the unit. I accessed the compressor area and found a pice of tape stuck on the condenser fan motor and the blades were hitting the tape causing the noise. I removed the tape and the unit now sounds as designed. No other complaints at this time. Job complete.

Arrived onsite for refrigerator defrost issues. Upon inspection found defrost heater wire disconnected. Secured connector and tested. Bypassed bimetal and ran test. Unit is functioning properly. Adjusted defrost timer to basic mode. Job complete

"Arrived on site to diagnose refrigerator not dispensing ice. Tested unit and found the motor was just humming and not moving.. Replaced auger motor and retested. Verified unit is dispensing correctly.

"(Tw) On-site for washer making noises. C/S unit would make squealing noises anytime it would spin. Found coins in bottom of basket around wash plate. Looked underneath unit, found belt rubbing on plastic shield, nut on cam was loose causing belt to slip. Replaced belt, tightened nut. Tested, unit no longer making squealing noise. Unit functioning as designed. Call complete.

Arrived on site to diagnose a dryer that is not turning. Found weak start winding on motor and replaced motor. All is working properly at this time.

"Arrived onsite for washer draining and agitator issues. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Ran individual agitation slow/fast and spin slow/fast, all passed. Inspected agitator dogs and were still in good shape. Filled unit and drained with no issue. Did find drain nose inserted over 12 in into standpipe so made adjustment to recommended 4 in. Could not duplicate any issues. Customer had complained about a smell from the washer so recommended running a clean cycle with washer cleaner. Job complete"

Arrived on site for water dispenser chattering. I inspected the unit and work area. I found both valves chattering when dispensing water. I replaced both water valves and adjust the water line. I found the chatter is gone. I spoke to the customer about it the chattering comes back to install a water pressure reducer. Job complete.

"Arrived on site for an ice machine making no ice. Upon arrival the customer stated that the unit is remaining cool, but not producing ice after a clean cycle. Upon further inspection I found the service light was not blinking. I put the unit into diagnostics mode and found both the bin and evap thermistors reading good. I then turned on the water valve and found it working as designed. However, upon further inspection I found the bin already full of water and the valve ran several minutes still. The LED light continued to flash indicating an empty bucket even with a full bin. The recirculating pump ran as designed and so did the drain pump. I found a good frost pattern and the condenser fan turned on. I also found hot gas valve working. This indicates only a faulty water level sensor, and it will need to be replaced to function correctly.No leaks observed at the time of service. Office to reschedule. ; ordrng 1 WPW10548509 (Water Level Sensor)"

"Arrived on site for rf condensation on both doors leaking onto middle door the gasket on the right side has recently been replaced. Issue continues every day. Called tech line upon arrival and spoke to Bruce. Bruce had me place the fridge in diagnostics and run test 40. In test 40 the selection reflected 01. Bruce had me change it to 02. Now horizontal mullion will remain on at all times now that 02 has been selected. He then had me run test 34 and the selection already showed 02 reflecting the vertical mullion was always on. Our tech placed the vertical mullion in 02 in May of 2020 to keep vertical mullion on at all times. Tech line also had me confirm the temperature inside the home. Used my thermocouple to take temps inside the home and it was 77 degrees. Tech line stated anytime the fridge is inside a room with temps above 74 degrees condensation is normal in these areas where condensation has been found today and in past visits. Tech line stated if the customer keeps there home at or below 74 degrees the condensation will not be as prevalent or not here at all. With both mullion heaters being on full time this should make a difference on how much condensation is found along with keeping the temperature at 74 degrees or below. If customer keeps the home warmer than 74, condensation is to be expected. Job completed. Bruce SR# 7731077344"

"Arrived on site and inspected Frigidaire dishwasher not dispensing soap or draining. Ran the unit and it immediately drained, but the dispenser was defective and not allowing the customers soap into the wash load. Removed and replaced the dispenser and unit now functioning properly. JOB COMPLETE."

"Arrived on site and inspected a Kenmore side by side refrigerator with cooling issues. Confirmed the unit compressor would come on for approximately 15 seconds and cut off. Removed and replaced it, plugged it in and the unit compressor came on and remained on. Advised the customer to place a bottle of water inside the freezer and wait until it freezes and the unit will be ok to began adding food.

"(Tw) onsite to install previously diagnosed parts. Replaced IM fill tube. Tested, unit now fills IM with water. No leaks after repair. Unit functioning as designed. Call complete."

Arrived on job for complaints of some lights not working. Found top left light not working. Replaced module and now all lights working.

"Arrived on site for dryer not heating . Igniter would glow but valves never opened . Found blue wire on flame sensor not attached . Ran dryer , all checked normal. Now heating . No lint build up at time of service. Job complete."

Arrived onsite to install power cord. I installed the power cord and tested the unit in auto diagnostics. All tests passed and the unit is working as designed. No leaks detected during time of service. Job complete.

"Arrived on site for customer complaint of loud noise, found unit was not level, I raised the right side foot, unit was level and tested good. Also tested ref ice maker for noise, that tested good."

"Arrived on site for water leaking. Diagnosed water leaking from icemaker housing,replaced icemaker assembly,y ran harvest cycle passed ran fill test passed no leaks.

Arrived onsite and found bellow torn. Replaced bellow. Unit is now operating as designed without leaks. Advised customer on repair. ; ordrng 1 W11106747 (Bellow)