Service History 635 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW2

Near Austin, TX 78704

Jacob

Job Details: 05/22/2021

"Arrived onsite for unit not rinsing the clothes. Put unit in diagnostics and got, F8E1 valve failure. Checked the water valve on the unit and saw a build up of dirt in the valves. Replaced both valve. Tested unit. No issues at this time. Job complete."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, TX 78744

Jacob

Job Details: 05/22/2021

Arrived onsite for unit not heating. Moved unit away from the wall. Tested unit. And unit did heat with no issues. Let customer know that the unit is working. Did let them know that there could be a flow restriction in the wall and to get wall side checked just incase there isn?t any blockage from the unit not heating properly. No issues at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Georgetown, TX 78628

Lou

Job Details: 05/22/2021

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit makes and loud noise coming from the RC section. I removed the bottom drawer form the RC section and found ice at the bottom the RC evap cover. I disassembled the RC section and found the RC evaporator cover stuck to the evaporator. I removed the evap cover and using my steamer, I removed the ice buildup. Installed the new evap cover with thermistor/fan assembly. I secured the thermistor to the suction line with foil tape and ziptie. Reassembled this unit and tested. Unit is operating as designed. I sealed the gap in the drain tube with silicone. No water leaks observed during service, job completed."

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS8

Near Austin, TX 78738

Brandon

Job Details: 05/22/2021

"Arrived on site for customer complaint of door open error code, found failed interlocks, I replaced interlocks unit tested good, customer had broken grille, drop shipping grille to customer. 1 W10701697 (Grille) and 1 Cnote (Drop ship grille to customer)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near New Braunfels, TX 78130

Noah D

Job Details: 05/22/2021

"Arrived on site to inspect unit for not heating left front element, upon inspection found the switch shorted causing issue. Replaced switch and tested. Complete"

We serviced a

MAYTAG WASHER

Model MVWB955FC1

Near New Braunfels, TX 78132

Andrew

Job Details: 05/22/2021

"Arrived on site to test unit for error lid lock issues. Found error codes f5e2 and f5e3(lid unlock/failures). Checked resistance on latch and found latch was not recognizing if lid is open or closed. Replaced latch, tested unit, unit works good. No leaks detected at time of service.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW0

Near Canyon Lake, TX 78133

Andrew

Job Details: 05/22/2021

Arrived on site to test unit for lid lock not engaging. Found lid is broken preventing latch from recognizing lid is in closed position. Found suspension is very weak. Found UI is not responding properly and acting erratically. Also found gearcase is shot.

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Austin, TX 78738

Brandon

Job Details: 05/22/2021

"Arrived on site for customer complaint of unit not powering on, found loose connection at main board from UI harness, I tightened up connection, unit tested good, will need UI console."

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Georgetown, TX 78626

Lou

Job Details: 05/22/2021

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis with the blower wheel being damaged, I removed and replaced the blower wheel and tested. Unit is operating as designed. No lint observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Austin, TX 78702

Jacob

Job Details: 05/22/2021

"Arrived onsite for unit not heating. Tested unit. Upon further inspection. Found that one of the connections for the thermistor was not connected. Re connected wire. Tested unit. Unit tested good. Also let the, know that the vent tube was crushed and needed to possibly be replaced or cut down to fit better and get rid of the crushed ends. No issues at this time. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near San Marcos, TX 78666

Noah D

Job Details: 05/22/2021

"Arrived on site to inspect fridge for not cooling when filled with food, upon inspection found the unit had begun to frost up on back wall again, customer had found large amount of ice on back wall when he filled it. Ordering UI and control to fix defrost issue. Office to reschedule ; ordrng 1 W11129551 (UI )"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near New Braunfels, TX 78130

Andrew

Job Details: 05/22/2021

"Arrived on site to test unit for FC light module not illuminating. Switch tested good. Replaced module, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Austin, TX 78748

Jacob

Job Details: 05/22/2021

Arrived onsite for unit not filling with water. Tested unit. And found that the water valve was not allowing much water into the unit. Checked the valve from the wall and valves were on. Checked the hose and the valve at the unit. Found no type of issues there. Found the water valve in the unit not opening up all the way. Replaced valve. Tested unit. Unit tested good. No leaks at this time. Job complete

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near New Braunfels, TX 78130

Andrew

Job Details: 05/22/2021

"Arrived on site to replace gearcase, splutch, drive belt, actuator and drain pump from previous diagnosis. Replaced parts and tested unit. Unit works good. Found inlet valves had sediment built up, so I replaced valves to prevent a callback. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Austin, TX 78744

Jacob

Job Details: 05/22/2021

Arrived onsite for unit not filtering the water. The unit is working as designed when calling for the water. Let customer know that filter will only filter out particles in the water and not change the taste. Suggested to possibly change the filter. Will need to call tech line if we return. No leaks at this time. Job complete

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15NDXZS2

Near Canyon Lake, TX 78133

Andrew

Job Details: 05/22/2021

Arrived on site to test unit for not producing ice. Ran diagnostics and found recirculating pump and reservoir pump not engaging during diagnostics. Verified proper voltage 14.2vac. All other components engaged as designed. Needing recirculating and reservoir pumps. Office to reschedule. ; ordrng 1 W11325175 (RECIRCULATING PUMP ) and 1 WPW10489125 (pump)

We serviced a

GE WASHER

Model WHDSR109J5WW

Near San Marcos, TX 78666

Noah D

Job Details: 05/22/2021

"Arrived on site to inspect unit for not filling correctly, upon inspection found the unit did fill and completely overfilled and didn?t move the time. Ordering full timer and sensor. Cleaned up water completely with shop vac. Ordering parts. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 WH01X10310 (washing machine knob) and 1 WH02X10093 (ring compression) and 1 WH11X10049 (dial asm) and 1 WH12X10337 (timer asm washer) and 1 WH12X10378 (switch pressure) and 1 WH1X2117 (pin) and 1 WH41X365 (hose,water level)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near New Braunfels, TX 78130

Andrew

Job Details: 05/22/2021

"Arrived on site to test unit for not draining. Found knockout on garbage disposal was not removed preventing unit from draining. Removed knockout, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Georgetown, TX 78633

Lou

Job Details: 05/22/2021

"Arrived on site to inspect microwave/oven wall combo unit not operating. Upon further inspection, I attempted to test the microwave and when I entered the time of 5 secs and see start, the microwave failed to come on and the screen showed 1 minute. Placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and cycled power at the breaker for 1 minute. Attempted to use microwave again and this time I see the +30 secs button and the screen showed 5 seconds and failed to turn on. I am ordering the main control (F6E4) and console and will return with all prescreened parts. Office to schedule return service due to availability of parts.; ordrng 1 W11261167 (Main control) and 1 W11297728 (Console UI) and 1 W11325603 (Microwave control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Canyon Lake, TX 78130

Noah D

Job Details: 05/22/2021

"Arrived on site to inspect unit for not cleaning dishes, upon inspection found the units pump not working, Replaced pump and motor with no issues, no leaks found. Tested and pump started. Complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near New Braunfels, TX 78130

Andrew

Job Details: 05/22/2021

"Arrived on site to test unit for leak from left side. Found vent was leaking. Also found third level spray arm keeps falling off. Recommend replacing vent, deflector, third level spray arm and retainer, office to reschedule. ; ordrng 1 WP3400918 (upper spray arm ret) and 1 WPW10195032 (deflector) and 1 WPW10327455 (spray arm upper) and 1 WPW10469574 (vent asm)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KUWR204ESB00

Near Canyon Lake, TX 78132

Andrew

Job Details: 05/22/2021

"Arrived on site to test unit for loud humming noise. Unit is under warranty since customer purchased new home in April with appliances. Found condenser bracket screw was loose causing slight vibration. Tightened screw, tested unit, sound is gone. Advised customer on unit operation to help better understand unit is operating as designed. Job complete."

We serviced a

KITCHENAID MICROWAVE

Model KCMS125ESB0

Near Lakeway, TX 78734

Brandon

Job Details: 05/22/2021

"Arrived on site for customer complaint of unit not working and made a spark, I found open fuse and open door switch, I replaced fuse and door switch, found unit powered on and would not heat, found failed capacitor, magnetron, and diode. . ; ordrng 1 4313107 (Magnatron) and 1 4313100 (Capacitor) and 1 WP4313101 (Diode) and 1 W10138793 (Fuse) and 1 Cnote (Parts research/office to reschedule)"

We serviced a

WHIRLPOOL VENTHOOD

Model WVU17UC0JS0

Near Buda, TX 78610

Brandon

Job Details: 05/22/2021

"Arrived on site to drop off filter, I placed filter on front door step."

We serviced a

SAMSUNG DRYER

Model DV42H5200EP/A3

Near Austin, TX 78732

Brandon

Job Details: 05/22/2021

"Arrived on site for customer complaint of drum not turning when started, found failed front right support and failed idler pulley, I replaced both parts, unit tested good,

We serviced a

WHIRLPOOL DRYER

Model WED5100VQ0

Near Georgetown, TX 78628

Lou

Job Details: 05/22/2021

"Arrived on site to inspect dryer not working. Upon further inspection, I found the door switch was broken. I tested the unit and it came on even with the door switch broken. Ordering the door switch and office to schedule return service. No lint observed during service."

We serviced a

MAYTAG DRYER

Model MEDB850YW1

Near Austin, TX 78739

Brandon

Job Details: 05/22/2021

"Arrived on site for customer complaint of door not closing, found broken latch, did not have parts on hand, ordering part. ; O-emld tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS23INBL00

Near Georgetown, TX 78628

Lou

Job Details: 05/22/2021

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer had unplugged the unit and allowed it to defrost. I plugged the unit back in and attempted to place it in diagnostics to test the defrost heater/thermistor and it failed. When I unplugged the control in the RC section, the compressor and condenser fan came on. I traced the harness to the main control at the back of the unit and found the control bad. Unit left unplugged for safety.; ordrng 1 W10823804 (Control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Buda, TX 78610

Jacob

Job Details: 05/22/2021

"Arrived onsite for unit not dispensing ice properly. Customer had an issue with the ice being stuck together, that causing the dispenser to get clogged with ice. Looked at the ice and ice looked normal when coming out of the ice motor. The bin came out easy with no issues. Explained customer as to how the ice come out of the ice maker and it is normal that the come out stuck together. Could not find anything wrong with the unit. No leaks at this time. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC416FW1

Near Austin, TX 78703

Jacob

Job Details: 05/22/2021

"Arrived onsite for unit not able to start a wash. Tested unit. As soon plugging in the unit, it would start the drain motor. Needed to replace the control. Replaced control. Tested unit. Unit having issues with filling with water. While testing the unit still, heard one of the valve trying to open. Replaced valve. Unit tested good. No leaks at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Pflugerville, TX 78660

Wesley

Job Details: 05/21/2021

Arrived onsite and found freezer module had failed and caused upper fridge lighting to go out. Replaced freezer module and restored entire circuit. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF302ESS02

Near Austin, TX 78746

Kevin

Job Details: 05/21/2021

"Arrived on site and inspected refrigerator and found when internal water dispenser is pressed there is a pause before water is actually dispensed. The length of the pause depends on how recently The dispenser was run previously. spoke with techline and they said this is due to low water pressure, the pressure takes time to build before the valve opens if it has not been used in a while. If it has been used recently it takes less time and if that has been used immediately before it gives water immediately.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Austin, TX 78723

Jacob

Job Details: 05/21/2021

Arrived onsite for unit staying stuck in drain mode. Plugged unit back in and unit went straight to drain mode and would not operate normal. Replaced control board. Tested unit. Unit tested good. No leaks at this time. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Driftwood, TX 78619

Andrew

Job Details: 05/21/2021

"Arrived on site to test unit for door alarm intermittently going off at random times. All switches tested good. Found all connections properly secured. Was not able to replicate issue. Spoke with techline and advised customer to ensure proper closing of doors and drawers. Found bad FC light. Replaced light, tested unit, unit works good. No leaks detected. Job complete.??????SR#7730820892"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Austin, TX 78749

Luis

Job Details: 05/21/2021

"Arrived on site for no water or ice. Diagnosed air migrating from gaps between fan scroll and air tower causing water tank to freeze. Defrosted water tank,added sealer between gaps."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Austin, TX 78704

Luis

Job Details: 05/21/2021

"Arrived on site for cooling complaint and ice build up. Found evaporator incased in ice,defrosted evaporator replaced harness assembly. Per service pointer W11092686 secured thermistor to correct location on suction line using foil tape and a zip tie,secured evaporator to liner wall using clamps and zip tie,secured cover with 4screws adjusted drain pan to sit level.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Austin, TX 78750

Justin

Job Details: 05/21/2021

"(TM) arrived on site to diagnose unit with intermittent UI functionality and no sound from the unit, customer informed the unit has not been making any noises and had been intermittently working from the UI. Found that the unit is working as designed with no error codes but the sound is not functioning, found that when trying to test the unit in a diagnostics cycle (51) the buttons on the UI are intermittently functioning not allowing us to put into a cycle. Upon replacement of the UI the unit showed the error code F0E3, advised customer on overloading with large blankets or too many towels in the unit which can lead to intermittent motor failure. Found error code F6E3 signifying that the UI was having an issue communicating with the ACU. Put unit into diagnostics mode and started a cycle with test 51, unit is functioning as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Round Rock, TX 78664

Cliff

Job Details: 05/21/2021

"Arrived on site to diagnose a refrigerator that is not cooling. Found dye on ff evaporator. Due to contaminated system compressor, drier, and evap will need to be replaced to complete repairs. Office to set return appointment for 3 hours. ; ordrng 1 W11116006 (Evap) and 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 W10913906 (Stub) and 1 3hourjob"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Kyle, TX 78640

Kevin

Job Details: 05/21/2021

"Arrived on site and inspected range and found no power showing on display, inspected incoming power and found one connection loose on Tono block. After correcting this sound breaker is tripped. Breaker will only reset for a few seconds before flipping off again. Unplugged range from outlet and breaker will still flip off. And electrician will be needed to correct the issue, job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Austin, TX 78704

Kevin

Job Details: 05/21/2021

"Arrived on site and replaced inner drain hose diagnosed on previous visit, after replacement Washer is now operating properly there is no more leaking, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Cedar Park, TX 78613

Kayman

Job Details: 05/21/2021

Arrived onsite to install previously diagnosed parts. I installed the side panel UI Orion control and HV control. I powered on the unit and it is working as designed at this time. I advised the Customer to monitor the unit over the weekend to make sure frost does not build again. No leaks detected during time of service. Job complete.

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Austin, TX 78736

Robert

Job Details: 05/21/2021

Arrived on job for complaints of door not opening. Found washer locked and code for too much water. Found the drain pump and water level switch causing issues. ordrng 1 WPW10448876 (switch-wl) and 1 WPW10605427 (pump-water)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC3SHAXVS00

Near Buda, TX 78610

Jacob

Job Details: 05/21/2021

Arrived onsite to replace parts to the unit. Replaced parts. Tested ice dispenser. Ice dispenser working at this time. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED7120HW1

Near Kyle, TX 78640

Andrew

Job Details: 05/21/2021

"Arrived on site to test unit for burnt terminal block. Repaired harness, power cord and replaced terminal block. Tested unit, unit works good. Job complete."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, TX 78704

Jacob

Job Details: 05/21/2021

Arrived onsite for unit not heating. Tested unit. Unit would not heat. Upon further investigation. Found that the thermostat somehow had a wire not connected to it causing the unit to not heat. Re attached connector. Tested unit. Unit yes good. No issues at this time. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Georgetown, TX 78633

Cliff

Job Details: 05/21/2021

Arrived on site to diagnose an oven that is not heating. Found latch switch not fully mounted to assembly. Reset switch to proper position and all is working properly at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78731

Kevin

Job Details: 05/21/2021

"Arrived on site and inspect the dishwasher and found upper rack is broken on left-hand side, replaced it with adjuster kit end it is now operating normally, job complete"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ05

Near Temple, TX 76502

Tyler

Job Details: 05/21/2021

Arrived on site for refrigerator freezing items in fresh fruit compartment as well as freezing icemaker over just a bit. Upon arrival found that the temperature settings on the freezer compartment was set to -5? and the fc section and 37 in rc I also found that the icemaker itself was off-balance and its mounted compartment. Ran test three and baffle motor and found it opening and shutting as designed. Both compartments thermistors were reading accurately. Informed customer that freezer temp was to cold and Id reset it to 0. Also after remounting ice maker I found it was properly allowing water to evenly fill tray so that it wouldnt cause any big chucks to stick together informed customer to take temp readings in rc for one week to see how different temp settings affect unit. Call complete

We serviced a

MAYTAG WASHER

Model MVW6230HC0

Near Georgetown, TX 78628

Cliff

Job Details: 05/21/2021

Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping causing sqealing noise.

We serviced a

MAYTAG WASHER

Model MVW6230HC0

Near Georgetown, TX 78628

Cliff

Job Details: 05/21/2021

Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping causing sqealing noise.

We serviced a

GE REFRIGERATOR

Model GTH18EBTZRWW

Near Killeen, TX 76543

Job Details: 05/21/2021

Arrived on site and inspected traditional freezer top refrigerator bottom unit for excessive rattling noise.Confirmed the complaint and found the evaporator fan motor was the root cause of the unusual noise.R&R and unit tested as designed to customers satisfaction.JOB COMPLETE

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN406ESS01

Near The Hills, TX 78738

Brandon

Job Details: 05/21/2021

"Arrived on site for customer complaint of RC upper lights. It working and freezer lights not working, found Top Left RC module failed, I replace module unit tested good.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Leander, TX 78641

Tommy

Job Details: 05/21/2021

"Arrived onsite for washer not cleaning clothes effectively. Found upon arrival unit had F8E1 error code. Found unit valve calls for water, unit agitates and spins as designed. However unit drain was installed 6 to 7 inches in not desired 4 adjusted. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Kyle, TX 78640

Noah D

Job Details: 05/21/2021

"Arrived on site to inspect unit for not making ice, upon inspection found the unit had a broken red wire. Rewired the icemaker and all functions returned. Icemaker filled and spun. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET8CHEXVB00

Near Pflugerville, TX 78660

Wesley

Job Details: 05/21/2021

Arrived onsite and found unit operating with frozen evap drain causing leak. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHAXSL02

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/21/2021

"Arrived on site for ice not dispensing. Inspected unit and work area. Tested dispenser operation and found auger motor activating. Attempted to remove ice container and found only coming up halfway and get caught on pivot holder, common on this model. Found no ice between container and door. Removed auger motor from shaft and tested motor operation. Found motor not turning and just making a buzzing sound. Measured voltage and found correct. Will need to replace auger motor and will return with shaft on hand. .; ordrng 1 W10822635 (AUGER MOTOR ) and 1 WP2188917 (SHAFT)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Georgetown, TX 78633

Lou

Job Details: 05/21/2021

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found where water was leaking at the bottom the door. I removed the outer door panel and placed the unit in diagnostics showing no error codes. Continued with testing and found where water was leaking f the reservoir due to a large amount of suds. Checked inside the unit and found the suds even though no detergent was added before testing. Customer advised they have a water softener system. I found they are using too much detergent as well. While having the door panel off, I found where the vent assembly is leaking water. I removed and replaced the vent assembly and relieve led the unit and retested. Unit is operating as designed. I made recommendations for use and care as well as detergent and rinse aid use. No water leaks observed at the end of service, job completed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SAYM3

Near Cedar Park, TX 78613

Kayman

Job Details: 05/21/2021

Arrived onsite for dishwasher not cleaning dishes or drying. Upon inspection I found one of the door panel screws sitting in the bottom of the unit. I re secured the screw. I ran diagnostics and found F7E1 stored in the unit. I let the cycle run through and all functions passed with no issues. I found the filter had a film of slime or build up all around the screen. I cleaned off the filter and OWI sensor and tested the unit again. It still showed the same error. After speaking with CS we determined that the dirty filter may have prevented the OWI from sensing correct water level and temperature which will lock out the heater function. I advised the Customer of my findings. I let her know that if the issue persists we would need to re investigate but the control would most likely need to be replaced. But the unit is working as designed at this time. No leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL VENTHOOD

Model WVU37UC6FS

Near Georgetown, TX 78626

Tommy

Job Details: 05/21/2021

Arrived onsite for vent making loud noise. Upon arrival found unit was not seated correctly. Rear screws not tightened. Adjusted and tested. Unit is now operating as designed. No noise. Job Completed

We serviced a

WHIRLPOOL WASHER

Model MVW7232HC0

Near Briggs, TX 78608

Job Details: 05/21/2021

Arrived on site and inspected washer off balance issues. Found and corrected the front right suspension rod that slipped out during a large unbalanced load.Reassembled and unit tested as designed.JOB COMPLETE

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWMS9

Near Georgetown, TX 78628

Cliff

Job Details: 05/21/2021

Arrived on site to diagnose a refrigerator that is not producing ice. Found filter head not allowing water to pass. Replaced head and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ1

Near Georgetown, TX 78633

Lou

Job Details: 05/21/2021

"Arrived on site to inspect range oven temps. Upon further inspection, I found a protector sheet on the bottom panel of the oven that was covering the openings of the panel and restricting airflow. Removed the sheet and using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. I found my temps were showing to be off. Tested the sensor and found it open. I removed and replaced the sensor and retested and my temp readings were 405 at preheat. Next 5 readings were 345, 389, 339, 386, 334 for an average temp of 358. No gas leaks detected during service, job completed. I recommended that the customer shorten the protective sheet on both sides to allow the heat to rise and allow for an even bake."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Lakeway, TX 78734

Brandon

Job Details: 05/21/2021

"Arrived on site for customer complaint of unit not making ice, found wire harness at freezer door where it connects to bracket is damaged, ordering door and bracket. ; ordrng 1 W10499011 (Bracket) and 1 LW11037733 (Freezer) and 1 Cnote (Office to reschedule)"

We serviced a

GE REFRIGERATOR

Model PWE23KSKNSS

Near Austin, TX 78738

Brandon

Job Details: 05/21/2021

"Arrived on site for customer complaint of unit making a buzzing noise, found noise coming from compressor area, it may have been the refrigerant lines chattering against back panel, I adjust the lines, all fan motors tested good, if problem continues.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Austin, TX 78750

Justin

Job Details: 05/21/2021

"(TM) arrived on site to diagnose long fill error code for drain tube, customer informed us the error happened originally with a load of towels and intermittently has been happening more often with every load. Put unit into service diagnostics and found F8E1, for long fill, F7E1 for tachometer missing or bad signal, tested tachometer and tested fine, found that the drain tube is going from the unit to the outside of the home and is operating as designed. Put unit into service diagnostics, cleared error codes and ran unit in a diagnostic cycle and unit is operating as designed. Tested unit main control due to error code F7E1 found the main control is operating as designed, called techline and spoke to Leon, SR#7730818175. Leon informed that the F7E1 error code was more than likely due to a spike in voltage at some point on the unit. For the unit to not display the error code of F8E1 we informed the customer would need to get the drain tube rerouted with a high loop. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WFC8090GX0

Near Austin, TX 78737

Robert

Job Details: 05/21/2021

Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Leander, TX 78641

Tommy

Job Details: 05/21/2021

Arrived onsite for refrigerator not cooling. Upon arrival found unit evap iced over. Found fan motor damaged. Unit with required evap fan motor as well as will required defrost.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Austin, TX 78745

Luis

Job Details: 05/21/2021

"Arrived on site for lights issue and water leaking from icemaker. Ran icemaker through a cycle ice dumped and filled with water no leaks at icemaker. Found leds strobing diagnosed a defective led module,replaced fresh food led control powered unit on all leds working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Austin, TX 78702

Luis

Job Details: 05/21/2021

"Arrived on site for noise complaint. Ran diagnostics during compressor and condenser fan run time noise is from warning label on power cord hitting cabinet wall of refrigerator,adjusted refrigerator if noise continues customer will need to pull unit out and tape or adjust warning label."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV00

Near Cedar Park, TX 78613

Justin

Job Details: 05/21/2021

"(TM) I arrived on site for previously diagnosed unit now not cultivating ice, customer informed us that the unit never made ice, tested unit temperatures and found that the freezer compartment is showing 3 degrees, found that the refrigerator compartment is showing 36 degrees. Gained access to the ice maker and tested temperature, ice maker cavity shows 14 degrees. Put unit Into diagnostics and ran test 57 for ice harvest and heater test ice maker operating fine, when put into test 45 there is no fill from the fill tube. Tested ice box fan with test 36 and is operating as designed, test 15 for ice level showing good and test 37 for ice box thermistor also testing good. Called techline and spoke with Andrew and received SR# 7730816963 informed that there might be an intermittent valve issue and to replace the valve, Ordering valve for return service and replacing the fill tube on return. Office to schedule return service and needs to be added to cancelation list for soonest possible return. ; ordrng 1 W11430645 (Valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS13

Near Austin, TX 78759

Justin

Job Details: 05/21/2021

"(TM) Arrived on site to diagnose unit frosting over in the freezer compartment. Upon arrival customer instructed that there was frost but no ice. We checked temperature for the freezer compartment and found 9? due to no food or anything in the compartment, we tested temperature to the refrigerator compartment and found a temperature of 38?. Checked the freezer gasket seal and found no leaks, checked slides to ensure they were operating correctly, found that they pull the door in correctly at a certain distance. Notified customer that it was due to an air leak on the freezer compartment.Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Pflugerville, TX 78660

Wesley

Job Details: 05/21/2021

"Arrived onsite and was advised of recurring freezing of the ui panel. Ordering ui panel to repair, all else checks good. ; ordrng 1 W11297726 (Console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS03

Near Pflugerville, TX 78660

Wesley

Job Details: 05/21/2021

Arrived onsite and discovered unit had never been properly defrosted. Advised customer that full defrost was needed. All else checks good.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Austin, TX 78759

Kayman

Job Details: 05/21/2021

Arrived onsite for cooktop with yellow flames. Upon arrival I found the flames now blue and correct shape and size according to the specifications. After a brief conversation with the customer I found they had a humidifier on the kitchen counter that was being used but not today. I explained that humidifiers have been directly linked to yellow flames on the cooktops because the high humidity levels in the air affects the oxygen supply to the flames. I advised that the cooktop is working as designed and the humidifier wont affect the safety or function of the unit. I asked the customer to do an experiment and turn on the humidifier for a few days to see if the flames change back to orange/yellow. No gas leaks detected during time of service. Job complete.

We serviced a

GE MICROWAVE

Model JVM1653BH01

Near Austin, TX 78734

Brandon

Job Details: 05/21/2021

"Arrived on site for customer complaint of grille falling off when using fan, found broken grille, I replaced grille, unit tested good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Georgetown, TX 78628

Cliff

Job Details: 05/21/2021

Arrived on site to diagnose a refrigerator with light not working. Found failed led module and replaced it. All is working properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID VENTHOOD

Model KVUB600DSS2

Near Georgetown, TX 78628

Cliff

Job Details: 05/21/2021

Arrived on site to diagnose a venthood with no lights. Found led ballast failed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78737

Leonardo

Job Details: 05/21/2021

Arrived on site to test unit for No power. Test unit and found wires at junction not making contact. Secured connection test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Austin, TX 78702

Jacob

Job Details: 05/21/2021

Arrived onsite for to replace tub and basket. Also replaced the suspension. Replaced parts. Tested unit. No issues at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near Dripping Springs, TX 78620

Andrew

Job Details: 05/21/2021

Arrived on site to test unit for not producing ice. Customer stated ice maker has never been an issue. Issues is broken ice container. Ice maker ran diagnostics as designed. No leaks found from ice maker or fill tube. Needing ice bin to fix issue. Office to reschedule.; ordrng 1 W10749708 (coupling) and 1 WPW10295082 (auger-ice) and 1 WPW10670845 (container)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KURR114KSB00

Near Georgetown, TX 78628

Jonathan S

Job Details: 05/21/2021

Arrived on site for under counter refrigerator door not shutting. Inspected unit and work area. Found door setting flushed with cabinets and not with cavity. Measured opening for unit and found 24? wide and 34? high. Found counter required hight is 34 and half niches. Although top of counter is not interfering with door. Flush cavity of unit with cabinets as designed. Called Whirlpool tech support and spoke with Rich. He confirmed the cavity of unit is supposed to be flushed with cabinets and not the door. (SR# 7730816039).

We serviced a

KENMORE DRYER

Model 110.878726

Near Uhland, TX 78640

Kevin

Job Details: 05/21/2021

"Arrived on site and replaced tension pulley diagnosed on previous visit after replacement dryer is operating normally, job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS02

Near Luling, TX 78648

Noah D

Job Details: 05/21/2021

"Arrived on site to inspect unit for not making ice, upon inspection found the Icemaker was full and producting, the freezer temp was set to 5 and it had a apparent air leak due to debris. Cleared debris and closed freezer, all functions returned. Complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Austin, TX 78724

Jacob

Job Details: 05/21/2021

"Arrived onsite for unit not heating. Tested unit. Unit not heating. Upon further investigation. Found that the capacitor and magnetron were no good. Replaced magnetron, capacitor and diode. Tested unit. Unit tested good. No issues at this time. Job complete"

We serviced a

FRIGIDAIRE FREEZER

Model FFFH20F2QWC

Near Austin, TX 78730

Luis

Job Details: 05/21/2021

"Arrived on site for cooling complaint. Compressor running,weak frost pattern,frost only forming on first 1/4 of evaporator diagnosed a sealed system issue unit will need evaporator,heat exchanger and compressor.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 05/21/2021

Arrived on site for NOT HEATING AT ALL-TURNS ON AND TUMBLES AND RUNS ALL THE WAY BUT NEVER DRYS THE CLOTHES. Found thermal cut off had gone out again. Removed thermal cut off and installed new thermal cut off. Dryer heating s designed. Called WP tech-line due to dryer continuously going out the same way. Spoke to Anthony with WP tech-line and I asked if installing the thermostat that comes in the kit could be the reason the dryer keeps going out. Currently the dryer has the original thermostat and its working as designed. He explained that it shouldnt and this issue is more of an air flow problem. Removed dryer vent hose from the wall and found 3/4s of the tube face clogged. I removed as much of the debris and lint build up as possible and customer cleaned out vent air tube. Recommended she reach out to Dryer Vent Wizard to clean entire vent to ensure it doesnt get clogged again to prevent shorting out her thermal cut off again.

We serviced a

GE REFRIGERATOR

Model GSE25HSHBHSS

Near Georgetown, TX 78628

Jonathan S

Job Details: 05/21/2021

"Arrived on site for refrigerator not cooling in both FC and RC. Inspected unit and work area. Customer stated that unit was making a abnormal clicking noise. Gained access to compressor and found compressor starting and stopping. Measured amp draw to compressor and found 13 amps then shutting off. Measured compressor electrical windings and found within range. Measured capacitor and found good. Found failed overload/ starting device. Will need to replace overload. . ; ordrng 1 WR08X21100 (OVERLOAD/STARTING DEVICE )"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78738

Luis

Job Details: 05/21/2021

"Arrived on site for cooling complaint in fresh food compartment. Ran diagmsotics fresh food thermistor reading open in diagnostics. Replaced harness assembly,per service pointer W11092686 secured evaporator thermistor to correct location on suction line using foil tape and a zip tie, secured evaporator to liner wall using clamps and zip ties secured cover with 4 screws and adjusted drain to make drain pan level.

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Austin, TX 78704

Luis

Job Details: 05/21/2021

Arrived on site for failed leds replaced all failed leds powered unit on all leds working as designedAutho:

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Georgetown, TX 78628

Tommy

Job Details: 05/21/2021

Arrived onsite for dishwasher leaking. Upon arrival ran unit through cycle found small leak in door still. Found unit leveled gasket on properly. Found tub wasnt bowed used hand to test. Spoke with ED on whirlpool tech line he recommended getting see through door to see and inner door as well. W11091267 Ed 7730815657. ; ordrng 1 W11179175 (Clear door) and 1 W11513971 (Inner door) and 1 WP8269259 (Vent gasket)

We serviced a

GE DISHWASHER

Model GDF630PSM0SS

Near Lampasas, TX 76550

Tyler

Job Details: 05/21/2021

"Arrived on-site for dishwasher needing previously diagnosed ui components and latch and strike components. Upon arrival was able to install previously diagnosed parts.after reassembling found unit has full functionality. Tested unit Fills, agitates and drains as designed. No leaks before during or after repair. Call complete"

We serviced a

GE WASHER

Model GFWN1100L0WW

Near Austin, TX 78702

Scott

Job Details: 05/21/2021

Arrived on site replaced water valve . Tested unit all checked normal. No water leaks detected at time of service. Job complete .

We serviced a

WHIRLPOOL MICROWAVE

Model WMC30516AS0

Near Austin, TX 78738

James

Job Details: 05/21/2021

We serviced a

MAYTAG DRYER

Model MLE26PRBYW0

Near Georgetown, TX 78628

Lou

Job Details: 05/21/2021

"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control and tested. I found the upper dryer has error code d14 and the lower dryer is operating as designed. Due to the error code, I am ordering another control due to the new control being defective. Office to schedule return service. ; ordrng 1 W11398779 (Main control)"

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Georgetown, TX 78633

Cliff

Job Details: 05/21/2021

Arrived on site to diagnose an oven that is not heating. Found door not fully installed and not activating door switch. Reset door to proper position and tested unit. Found all is functioning properly at this time.

We serviced a

GE MICROWAVE

Model JVM3160DF4BB

Near Georgetown, TX 78626

Tommy

Job Details: 05/21/2021

"Arrived onsite for microwave not operating. Upon arrival found unit switch misreading as well as latch and level not seated correctly. Replaced and also found unit cavity by door connection flaring out, used needle noose to adjust. And proceeded to test. Unit is now operating as designed. Job Completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS8

Near Austin, TX 78704

Luis

Job Details: 05/21/2021

"Arrived on site for ice build up in fresh food section. left side door hitting enclosure preventing door from fully closing,removed unit from enclosure installed refrigerator correctly into enclosure tested door operation good."

We serviced a

WHIRLPOOL FREEZER

Model WZC3122DW01

Near Waco, TX 76706

Jonathan M

Job Details: 05/21/2021

Arrived on site for a chest freezer that is not cooling. Inspected unit and work area. Found the unit initially kicking on but kicking off within a few seconds. Checked the compressor and the compressor was extremely hot to touch and was almost burning. Replaced starting device and tested unit. Unit did the same thing. Took an amp draw off of the compressor and found the compressor pulling 18.06 A initially upon starting and then kicking off. Spoke to CS and this would indicate a locked up compressor. Ordering sealed system parts in office will need to contact the customer about a return date due to psp items. Please schedule for two hours.; ordrng 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10750849 (compressor)

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GS0

Near Austin, TX 78704

Leonardo

Job Details: 05/21/2021

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Georgetown, TX 78626

Cliff

Job Details: 05/21/2021

Arrived on site to diagnose a dishwasher that is leaking rinse agent. Found container full of rinse agent and no failures to unit at this time. Advised homeowner rinse agent can last up to 8 weeks depending on setting and usage before needing to be refilled.