"Arrived on site for locked washer and tub full of water . Ran diagnostics got long drain error code , and drain pump not activated. While tilting unit back drain pump activated . Unit drained . Removed clothing and ran diagnostics wash . All checked normal. Checked pump connection and harness . All checked normal. If error happened again recommend replacing harness. No water leaks detected at this time . Collected 162.36 AUTHO E3933U. Job complete"

WRS335SDHM06 arrived on site to inspect a refrigerator not cooling. Temperatures read FC=61 RC=65. Inspected the FC and found the evaporator completely frozen up. Found that the defrost heater is good but the defrost thermistor was reading out of range. Replaced the defrost thermistor and steamed the ice from the evaporator. No water leaks observed during service.

Arrived on site for fridge not cooling. Upon arrival confirmed failure and found liner in bottom right of door bowed outward over a 1/4 inch and allowing cold air to escape and unit would frost over with ice. Will need findings reported to techline. ; ordrng 1 Needtechlinedoc.

"Arrived on site for noisy vent hood, found motor was making a noise, removed blower. Found venthood was not properly installed. Only held with 2 screws. Also found vent flap cannot lift up as it is hitting the cabinet. Will need to properly install. Replaced motor. Also found led has a faulty connector. Reset for fri. ; ordrng 2 W10862081 (Led)s"

Arrived on site for dishwasher making a humid nose . Ran diagnostics . No error codes . Wash motor is making a loud humming noise . Ordering sump and motor . No water leaks detected at this time . Call to set return .; ordrng 1 W11416362 (Sump and motor)

WOES5030LZ00 arrived on site to install previously diagnosed and ordered part. Removed and replaced the door handle on an oven and verified that it was free of damage and secure.

"Arrived on site for not making ice and cooling issues in freezer. Upon arrival began temperature checks in fc. Averaged 11.5-12.5 degrees. Removed rear panel to inspect for refrigerant leaks after previous compressor was installed. No leaks detected. Contacted SW for assistance. Recommend ordering sealed system repair. Upon arrival tech should check pressure of refrigerant. Ordering nitrogen, r600 kit, Uv drier, access valve, compressor, office to reschedule ; ordrng 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 W11574734 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access)"

Arrived on site for oven not keeping proper temperature. Ran diagnostics and confirmed proper operation of all elements and fans. Sensors reading correctly. Tested and confirmed both ovens reach and hold temperature. Call complete.

Arrived onsite and found the bake ignition spark grounding due to poor connection. Corrected connection. Unit is now operating as designed. Advised customer on repair.

"Arrived on site for loud noise. Power cycled unit diagnosed loud noise from damper control,replaced defective damper control,powered unit on noise no longer present"

Arrived on site for oven not heating properly. Found unit was not spark when on bake. Heard a click for broil but did not get flame. Removed back panel. Found broil igniter was broken and making contact to ground. Bake now working. Will need new igniter. Reset for friday; ordrng 1 W11355920 (Broil igniter) and 1 W11661180 (Broil igniter.)

On arrival verified complaint of stopped mid cycle. Found display flashing F9E1 and is not responsive. It will not enter diag mode. Visual check of harness no obvious breaks. Checked resistance of drain pump was 19.5 ohms. Checked at main board and found OL indicating broken harness. Checked door switch and motor all checks good. Shifter was good 2.4k ohms Recommend replacing the main for incorrect responses and harness for OL on return ordering harness lower W11643701 rescheduling for 11/3; schdld next appmnt for 11/3 FRI !

Arrived onsite for dryer making a noise. On inspection found a low humming noise coming from the dryer. I installed a repair kit and got rid of one sound. Further inspection I think the felt on the drum is making the main noise. Ordering felt for drum. ; ordrng 1 280114 (Rear seal) and 1 W11193479 (Front seal)

"Add on site for dryer that it has long dry times. Inspected unit and work area. The customer advised they use the energy saving setting and only said it to the energy saving portion indicating that they are not looking for more dry on the clothes. The customer advised that when they do use time dry that they typically dry at 20 minute intervals and they are having to dry their clothes on several cycles. Around the unit and found the unit tumbling and heating. Check the vent hose off the back and found the vent hose was installed properly. The customer advised they had recently replaced the vent hose because the previous vent hose was too long and was kinked. I ran temperature tests on the dryer and found the dryer exhaust fluctuating between 165?F and 107?F showing aThe unit was fluctuating properly. I did advise the customer that if they are using mixed loads, the best thing they can do is run a time dry cycle for at least 60 minutes to ensure that the clothes are done properly. The customer said that towels were specifically harder to dry with the cycles that she has been using. I did advise the customer that they may need to use a more dry setting on the energy, saving settings or use longer time dry cycles because while theyre old unit may have dry the clothes faster, this unit will need at least 60 minutes to dry towels. The unit is working as designed. Call complete."

Arrived on site to diagnose oven not heating. Tested unit and found no sparking at either bake or broil igniter. Removed back panel and found the igniters never got plugged in from the factory. Connected igniters and tested. Verified all working as designed ans heating properly. Repair completed.

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the main control and UI and tested. The unit now operates as designed. No leaks observed during service.

"Arrived on site to replace faulty, icemaker. Replaced icemaker and tested. Unit completed harvest cycle and fill properly. Job complete."

Arrived on Site for washer getting off balanced. Upon Arrival found unit not lvl and tub also leaning heavily to the back right. Found suspension rods failing and replaced them. Found gearcase had no oil and washer working as designed without banging around once rods were replaced and unit was level. Found it could spin out 6 towels as designed. Call complete

"Arrived on site for a washing machine that is making a clock in noise again. Inspected unit and work area. The customer showed me a video of the washer, making the same clock noise when the agitator moves counterclockwise. She advised the last repairs seem to work for a short period of time again did the same thing. I checked the rotor, slider, and agitator, and could not find any abnormalities with any three parts. I called Whirlpool Tech line and spoke to Chris SR# 7737550704. He advised that due to the parts being previously replaced that the stator and clutch would not be the problem and with no abnormalities with the agitator, he would send the unit to review for the engineers to look at. He advised that Whirlpool would be in contact with myself or the consumer depending on the next steps. Call complete."

Arrived on site to replace front door. Customer inspected door and door is damaged in the middle. Will need to re order new door office to reschedule ; ordrng 1 W11209971 (Door) and 1 2hourjob (2 hour job)

Arrived on site to test unit for unit not heating. Test unit and found door keys not making correct contact with door switches. Adjusted the switch holders test unit and unit heating correctly at this time job complete.

"Arrived on site to replace faulty compressor. Pierced system and no signs of a leak. Replace compressor dye dryer, and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is running. Notified customer to give 24-48 hrs to temp to stabilize. Job complete"

KRFF507HPS04 arrived on site to inspect a refrigerator making noise. Upon arrival the customer provided video evidence of his complaint. I rand the air baffle motor and evaporator fan test and was able to recreate the sound. I examined and made slight adjustments to the fan and air baffle and I rand the same test several more times and the fan and air baffle motor began to operate quietly. Pulled out the unit and tested a few more times before returning it back to its original position in order to make sure the sound did not return. No water leaks observed during service.

Arrived on site to inspect side by side refrigerator. The customer is hearing a hammering sound from the valve as well as low flow from the dispenser. I removed the filter and found good flow and no hammering sound. I inspected the water quality at the supply line and found a lot of debris in the water. The customer does not have a water softener. The clogged filter is causing the valve to hammer. I instructed the customer to look into a water softener or a inline filter for the refrigerator supply line. He also informed me the ice is not dispensing. I tested and found ice under the ice container causing the motor gear to disconnect from the ice container. I removed the ice and tested. The unit now operates as designed. No leaks observed during service.

Arrived on site for a dryer that is making a squeaking sounds during operation. Inspected unit and work area. Was able to detect the squeaking sounds immediately upon turning the dryer on which sounded like rollers or the idler pulley. Disassembled the unit and verified that the rollers were causing the sound. Use the repair kit to replace both rollers and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to replace control board ordered by previous tech. Replaced bad control board, tested unit, unit is running as intended. Job complete."

"Arrived on site for not cooling and ice container and coupling are broken. Upon arrival inspected unit. Found ice container and coupling have failed. Also can hear click from start device but there is no sound from compressor. Compressor is cold to the touch. Replaced start device and capacitor. Compressor now powers on but pulls 9 amps, then turns off. Need to replace compressor. Compressor has a 10 year warranty. Replaced ice container, coupling, capacitor, and start device. Need to order compressor, access valve, Uv drier, nitrogen, R600 kit, and 2 hour weigh. Office to reschedule ; ordrng 1 W11635510 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (Access valve) and 1 2hourweigh (2 hour weigh)"

"Arrived on site to inspect unit for tripping breaker when in use. Unable to replicate issue, replaced heater as precautionary fix to unit. Job complete."

"Arrived on site for burner not igniting. On inspection the center burner would not ignite, pulled the burner apart and found that the gas ports were clogged. I clean the burner and tested the burner. The burner is operating as designed and no gas leaks detected during service."

Arrived onsite for a dryer that tumbles but does not heat. I found the high limit open. I installed a high limit kit and tested the dryer. The dryer is working as designed but the customers external vent is restricted. I advised the customer to get the house vent cleaned and warned this could happen again if the house vent isnt cleaned. Call complete.

"MVW7232HW0 Arrived to install previously diagnosed and ordered parts. I removed and replaced the gear case and associated parts and installed the control. After completing calibration of the control and basket assemblies, testing within automatic test mode revealed all functions of the unit returned, as expected. No leaks observed during service."

"Arrived on site to diagnose range that wasn't heating over 300 degrees, and taking a long time to get there. Tested unit and saw no spark from the igniters. Removed rear panel and found the igniters were never plugged in. Connected ignitors and tested. Verified proper function and heat. Repair completed."

Arrived onsite and replaced the dispenser motor. Unit is now operating as designed. All checks good.

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I plugged the unit in and the panel display showed F6E1-main control not communicating with UI. I attempted to clear the control and the panel would not respond. I removed the outer door panel and found the diagnostics LED, on the main control, solid and not flashing. I removed and replaced the main control and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for slow water dispensing from dispenser. Upon arrival test unit and found a slower than normal flow of water. Test unit and unit is making ice and valves are operating correctly. Found removing filter get a perfect flow of water. Customer will replace filter and call back if necessary. No leaks present at this time. Job complete

Arrived on site to install door handle. I installed the handle and tested. The unit now operates as designed.

Arrived onsite and found unit operating with freezing temps in the right deli drawer. Made adjustments based on true temperature of 35f in drawer at time of service and advised customer on design and features. All checks good.

"Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the damper motor and tested the unit. Found the unit still not closing the damper. Went to check Continuity on the ice dispenser and motor assembly harness and found one of the blue wires on the molex connector from, the refrigerator liner had been pulled out, causing the issue. Receded the blue wire into the Molex connector and tested the unit again. Found the damper door opening and closing as designed. Call complete."

"Arrived on site to inspect unit for tub leaning to one side causing knocking and movement of unit. Upon closer inspection found tub caught on back plate, will need to order tub ring and return. Office to reschedule. ; ordrng 1 W11550886 (Tub ring)"

Arrived on site to test unit for door falling. Found same issue as last time. Secured latch test unit and unit test good no money charge

"WRF767SDHZ00 Arrived to inspect frost on items. I found the ice bin door gasket was compressed and there were signs of moisture in the area. I corrected the low profile ice maker housing position and flipped the gasket. Operational test good, no leaks observed during service."

"Arrived on site to inspect unit for being to cold during various staffed of operations. Customer stated pre heat did not work and the cavity never gets to temperature. Heating element is intact and in operating condition. Replaced control board, tested unit, unit is running as intended. Job complete."

"Arrived on site to inspect range burner not working. Upon further inspection, the customer advised the front left burner is not working properly. I tested all burners and found the front left inner element is not operating. I raised the cooktop to inspect the element and found the element coil shorted (photo). I removed and replaced the element and retested and unit is operating as designed. Job completed"

On arrival verified complaint of no power. Found voltage to unit was good. Had 120v to noise filter. Found fuse is good. Checked cavity thermostat and found open. Replaced and plugged unit in all checked good. Operational test good ran magic light tool receiving all the lights glowing. Unit is operational but wave guide cover was damaged. Wave guid E is good. Returning tech will just need to replace wave guide cover and complete call. RS for 11/3; ordrng 1 W11193296 (Waveguide cover)

Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good job complete. No leaks present at this time. Also found kickplate missing advised customer of missing parts.

Arrived on site to test unit for console freezing up. Test unit and unit test good at this time. Called Techline and let Techline customer will need to re connect unit to all in phone to see if theres an update to be done. If after update is done unit freezes again we will need to replace console. No parts replaced at this time per Techline. SR#7737656734

Arrived onsite and replaced the front burner. Advised customer on repair. Office to charge balance to card on file. Unit is now operating as designed.

Arrived onsite for dent in rc door. Installed the new door on the unit. The door is operating as designed and no water leaks detected during service.

"Arrived on site to inspect dryer knob broken. Upon further inspection, I found the knob stem cracked and the timer not functioning properly. Per service pointer W11693378,I removed and replaced the timer and knob and tested. Unit is operating as designed. No lint observed during service, job completed."

Arrived on site to replace filter board. Replaced board test unit and fan working and lights working at this time. Found fan not working on low settings. Will order new motor with 2 man 2 hour job office to reschedule ; ordrng 1 W11689027 (Blower fan) and 1 2hour (2 hour) and 1 2manjob (2 man job)

"Arrived on site for potential gas leak. On arrival inspected unit. Customer stated that occasionally he would smell gas in the drawer underneath the unit. Previous visit shows supply line was loose and was tightened. Reinspected supply line and connections And found no signs of a leak. Disassembled entire cooktop and tested each connector with both electronic leak detector and liquid leak detector and found no signs of a leak. Unit gas supply has been turned on on arrival and throughout the duration of testing. No leaks found, manifold is functioning as designed. Job complete"

Arrived on site for dishwasher not turning on. Upon arrival confirmed failure.traced issue to loose L1 connection at terminal. Also found leak from water filing on fill valve and tighten fill line and power connection. Found unit working as design with no leaks. Call complete

"Arrived onsite for shakes, does not wash correctly and leaks small amount of water from time to time. Upon arrival inspected unit. Found Service pointer for defective basket. Inspected basket and confirmed with flashlight the basket indeed is defective. Need to replace basket. Ordering basket. Office to reschedule ; ordrng 1 W11172199 (Basket)"

"Arrived on site to inspect wall oven control panel display flashing on & off. Upon further inspection, I placed the unit in diagnostics and checked for error codes and found F6E4-main control issue. Cleared the code and took the unit out of diagnostics and while talking with the customer, I saw the panel display flash off and then come back on. Customer advised that it has been intermittent. Found the unit is connected to the WiFi and app on customers phone. Due to the error code and display intermittently glitching, I removed and replaced the main control, control panel and appliance manager expansion control. Assisted the customer in reconnecting the WiFi and tested and the unit is operating as designed. Job completed."

Arrived on site for not heating. Upon arrival test polarity and is correct. Ran vent test and test failed. Uploaded picture on SD. Removed rear panel to inspect heating circuit. Inspected heater fuse. T stat and cutoff switch. Cutoff switch has failed at element. Need to replace switch. Replaced switch and test unit. Element is cycling correctly. Unit is operating as designed. Advised customer to have vent cleaned and recommended cleaning annually. Job complete

WFE525S0JZ3 arrived to inspect error. The customer advised they needed to reschedule. ; schdld next appmnt for 11/10 FRI !

"Arrived on site for timer knob is broken and basket does not turn correctly. Upon arrival,inspected unit and timer and knob have failed. Disassembled unit to inspect why drum is hard to turn. Found left side support wheel has failed and there is a sticky substance on rear drum seal. Need to replace timer, timer knob, support wheels repair kit, and drum . Office to reschedule ; ordrng 1 W10899578 (Drum) and 1 80047 (Repair kit)"

Unit was moved to apt 125Arrived on site replaced heater . Ran diagnostics all checked normal . Element is heating . No water leaks detected at this time . Job complete

Arrived onsite for refrigerator Not cooling. On inspection the freezer was at 13? rc was at 35? customer said that it has been working in the last 24hrs. Checked the ice bin it was 3/4 full of ice. Customer said that her brother and father clean the condenser. I gain access to the back in my found the compressor at 127? and pulling 1.25 amps. I finished cleaning of the condenser and took another temperature reading and the fc got to 3?. Customer will call back if the issues comes back. No water leaks detected during service.

Arrived on site for fridge making guggling noise . Customer had video . Found unit fan making a lot of noise . Customer said its been a few days and noise is gone . No frost build up in freezer . Gaskets look good and sealing properly . Cleaned hair from toe kick and back compressor area . No water leaks detected at this time. Collected 162.36 AUTHO AWPL3R. Job complete

Arrived onsite for unit not starting a cycle. Upon arrival inspected unit. Found console responds but does nothing after. Also found would enter diagnostics but not proceed. Disassembled and found loose latch. Secured and tested. Unit is now functioning properly. If symptoms persist recommend ordering and replacing latch. Job complete

On arrival verified complaint of not draining. Ran cancel test and drain pump did not activate. Checked voltage to drain pump voltage is good. Replaced drain pump and operational test good. Job complete. No leaks detected during service.

"Arrived on site for dryer not working. Motor hums loudly as it turns then shuts off. Removed junction. Found L1-L2= 214v, L1-n=212v, L2-n=215, L1-g=126v, L2-g=125v, g-c= 123v. Unit does not have proper power. Unit is also in a nail salon. This is not a commercial machine so no warranty available."

Arrived onsite for a dryer with Broken or Missing Parts - Knob. Upon arrival I found this to be true I followed Service Pointer #: W11693378 Rev A and replaced the knob and timer.

"I have done site for a washing machine that is not starting cycles. Inspected unit and work area. The customer advised that the unit just buzzes and then will go to wash cycle complete. I did verify the capacitor buzzing, but not actually allowing the basket to spin. Checked underneath and found the capacitor and leaked out battery acid. Replaced the capacitor with a truck stock capacitor and tested the unit. The unit began to work and operate as designed. Call complete.; used 1 W11395618 (Capacitor) from stock"

Arrived onsite and found unit would not heat. Found unit with insufficient power supply. Contractor onsite was able to observe findings real time. All checks good.

On arrival verified complaint that unit will not activate wash motor. Ran diag test and confirmed. Found main board not sending voltage. Replaced main board but new main clicked then only sends partial voltage to wash motor. Float switch is good. Unit originally would fill but now it wont. Reordering main W11637581 due to defective part. Rescheduled for 11/6; ordrng 1 W11637581 (Main board)

"Arrived onsite to perform sealed system repair. Piercing system found unit low on refrigerant. Replaced compressor, dryer and access valve. Ran nitrogen through system and found leak at manufacture lokring at precooler loop. Cut out lokring and joined line. Ran nitrogen again and no sign of leak. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Customer will monitor over 24-48 hrs. Job complete"

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found the ice bin full (photo). Customer advised that the ice maker and water dispenser are not working. I tested the ice maker and found the tray harvesting properly, but the fill tube not dispensing water. I tested the water dispenser and found no water coming out. I found the replace filter light lit up on the UI (photo). I removed the filter and retested the ice maker and it operated and filled as designed. The water dispenser is operating as designed as well. I recommended the customer replace the filter. No water leaks observed during service, job completed."

Arrived on site to replace faulty compressor. Replace compressor dye dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Customer will monitor over 24-48 hrs. Job complete

"Arrived on site to replace pump and motor assembly. While uninstalling unit could not figure out how to shut off water. Supply valve was turned all the way to the right, but still like steady flow of water was coming through the supply line. Customer attempted to shut off home water supply however, due to recent rains area was flooded and was not accessible. Rescheduled customer for. Thurs the 2nd. Prior to appointment, confirm with customer that plumbing has been addressed and water can be turned off.; schdld next appmnt for 11/2 THU !"

"Arrived on site for both oven not limiting . Found wires were pulled off all igniters when it was converted to LP . Reconnected connections , unit is now igniting properly . No gas leaks detected at this time. Job complete"

Arrived on site for ice maker not making ice. Upon arrival confirmed issue. Found ice maker arm stuck due to wire connector falling in the way of arm and making it think bin was full. Adjusted wires and found ice maker working as designed. Call complete

Arrived on site to test unit for light not working. Test unit and found bad control board. Replaced board test unitAnd unit test good job complete.

Arrived on site to install new range knob per previous diagnosis. Installed new knob and verified proper operation. Repair completed.

Arrived on site to follow up on refrigerator not cooling. Foind compressor running but no temp drop. Checked pressure and found drier clogged. Replaced drier and verified unit clear of obstructions. Vacuumed and charged to mfr spec. Verified 9 degree drop within First 20 mins. Unit working as designed. Repair completed.

"Arrived on site for dryer not advancing timer or heating. Upon arrival confirmed failure. Found heating hardware working as designed but found terminal block and L2 side wire fried. Also found timer stem and knob broken and replaced timer, knob, and terminal connections. Found dryer working as designed. Call complete"

On arrival verified complaint of control lock wont unlock. Found UI not working. Replaced ui and reset up system. Operational test good. Job complete.

Arrived onsite for icemaker not working. On inspection the self test did not work. Pulled the icemaker and the teeth of the icemaker was frozen into position and could not move. Replaced the icemaker and tested the unit. The unit is operating as designed and no water leaks detected during service. Ice maker fan came on when the new unit was installed.

On arrival verified drain pump unplugged. Plugged in tested operational rest good. Job complete. No leaks detected during service. Cover service under previous call.

Arrived on site for refrigerator leaking water from behind unit. Upon arrival confirmed failure found water was caused from low side return line frosting over back to the compressor then melting. After further inspection I found no defrost issue and unit cooling as designed. Found a clog in drier and vacuumed out system after recovering charge. Recharged system with 56g of r600 and ran system for 20 minutes. Found no ice build up on lowside line and unit working as designed. Call complete

"Arrived on site for a wash machine. That is making intermittent whining sounds during operation. Inspected unit and work area. The customer advised that it generally happens when the unit is filling. She turned on the unit and I could hear immediately the valve making a whining sound. Tested both valves and found the whining sound only coming from the cold water valve and limited water flow into the u it. When I removed the cold water hose, found dirt and debris stuck inside of the valve assembly, causing the issue. Replaced the water valve assembly and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site to inspect microwave error codes. Upon further inspection, I found the unit display showing error code F2E1-stuck key. I cycled power to the unit at the power cord and outlet and attempted to test the unit but the control panel user interface failed to respond. I removed and replaced the control panel and tested and unit is operating as designed. Job completed."

Arrived onsite for refrigerator not working compliant and found water turned off. Turned on water and tested for water production and ice. All checks good. Unit is now operating as designed.

Arrived on site for blower not operating. Upon arrival test unit and found blower energizing just sounds like a restriction. Removed unit from wall. Found debris blocking blower from turning. Removed debris and test unit. Unit is operating as designed. Job complete

KDFE204KPS1 arrived on site to inspect a dishwasher with a heating element problem. Upon inspection I found evidence of debris burned into the heating element. Replaced the element and instructed the customer of use and care of the unit. No water leaks observed during service.

Arrived on site to install knob. I installed the knob and tested. The unit now operates as designed. No gas leaks detected during service.

Arrived onsite for flames not the right size. Talking with the customer they are looking for the grates to be right over the top of the burner. These grates are 1 1/2 inch above the burner. When she cooks tortillas on the cooktop they do not cook correctly. I changed out one of the orifice and the flame was touching the grate when set to high. She is looking for the flame to touch the grate when set to medium. The grate need to be lower on the cooktop top get to the situation that cooks the tortillas in fashion she wants. No gas leaks detected during service.

"Arrived on site to inspect unit for smoking and control board glitching while being used. Reinstalled ring around face of oven that locks in heat, customer had removed and couldnt reinstall themselves. Also found unit to not be up to date on software system. Recommend client hookup unit to app and WiFi to fix glitching issue per service pointer W11437808 job complete."

"On arrival verified complaint of noise during cycle. Found the bolt for rotor on the floor. Rotor had wear as well as during test cycle with bolt back in place gearcase is slipping. Replaced the clutch, rotor, slider. Gearcase will need to be replaced. During repair unable to remove agitator bolt. The head of the bolt is shearing, will need to return with bolt. Bring bigger impact and may still have to cut off Washplate and bolt. Ordering the Washplate bolt. Customer requesting door service.; ordrng 1 W10752187 (Agitator bolt)"

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the drain pump after checking the resistance on the new pump and pretty much had the same issue. The unit errored displaying an F7E2. I replaced the pump and motor and tested. The machine is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived on site for washer filling then water is being drained . Found drain hose is lower the washer and taped to a pipe running outside wall . Ran diagnostics and got low fill error code . Unit passed wash test . Recommended customer fix drain hose and stand . Showed in instructions recommended heights . No water leaks detected at this time . 394904 Scott tech line has pics and your info / Spoke to Brandon SR # 7737648135. Job complete

Arrived on site for shaking. Upon arrival ran a spin test and unit spins correctly. Ran a cycle with load to test. Unit is operating correctly. Found unit shakes when oversized loads and too much detergent is being used. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site for door not closing properly. Upon arrival inspected unit and found hinge loose and not secure. Secured hinge. Door is now closing correctly. Job complete

Arrived on site to inspect unit for control board not functioning properly. Upon closer inspection found a bad terminal block causing exposed wires to arc causing further issues. Follow up required. ; ordrng 1 WPW10245259 (Terminal block)

Arrived on site to replace harness. Replaced harness. Test unit and unit test good job complete.

Arrived on site for washer not dispensing fabric softener. Upon arrival confirmed failure and found hot side fabric valve failing to open. Replaced it and tested unit. Found no leaks and washer working as designed. Call complete.

Arrived on site for washer making a loud noise during spin. Upon arrival found drain line loose in stand pipe and fill lines installed with to much tension in the tubing from being looped. Tied hoses down securely and raised washer to max height off of floor to reduce tub touching floor. Added sound pads WPW10212660 to ensure vibrational noise was reduced. No leaks during tests call complete.; ordrng 2 WPW10212660 (Truck stock)s

"Arrived on site to install previously diagnosed and ordered part. Due to the UI failure, I was to remove and replace the control panel, but when I went to remove the new part from the packaging, I found the glass on the panel was broken and the control was hanging off the panel. I notified the office (Parts Dept) of my findings. I am re-ordering the part and a CNOTE-TECH TO INSPECT BEFORE SCHEDULING RETURN SERVICE. ; ordrng 1 W10401233 (Control panel) and 1 CNOTE (TECH TO INSPECT BEFORE SCHEDULING RETURN SERVICE)"

Arrived onsite for dishwasher not drying. On inspection found that the heater was not coming on. Informed the customer that the control board needed to be replaced and she said it is only 2 weeks old. She is going to get Costco to replace the unit. No water detected during service.