Arrived onsite for refrigerator with a ice maker freezing up. Upon inspection I found that the freezer door not sealing properly due to the unit not being leveled/squared up. I adjusted unit and found that the door sealing better. Job complete.

Arrived on site for UI not responding to commands. Found UI not responding to commands. Power reset didnt correct issue . Replaced console ui. Keypad is now responding . Ran diagnostics got key pad error cleared error. Also having customer reach out to WiFi team to have oven connected to WiFi . No other issues found . Ms and oven preheated normal. Job complete

Arrived onsite for microwave blower fan not functioning. Upon arrival customer stated that the unit is not sucking steam. Tested unit and found both low and high speed functions are working properly and air dampener is opening and closing as designed. Tested using paper to prove unit was producing suction on both fan speeds. Unit is functioning as designed. Customer is using larger burners at the front of the un and the microwave is offset to the back. Unit does not have enough power to capture all steam. Customer would need full size vent hood. Job complete

"Arrived onsite for dryer not heating or latching. Upon arrival found unit with visibly failed latch. Also door was cracked at the hinge. Took pics. Ran diagnostics and found F4E3 restriction air flow, F4E2 heater failure , F4E1 heater failure. Customer provided heater and latch. Unit is functioning properly. Notified customer to not push unit all the way back crushing the vent duct. Some of the external duct was jammed into the inside of the unit causing a wire harness to come loose. Job complete"

"Arrived on site. Removed evaporator cover,ohmed heater good reading 100 ohms replaced defrost sensor and cover,powered unit on checked air flow in fresh food section good."

"Arrived on site for light issues. Diagnosed a defective led module per service pointer replaced all led modules,powered unit on all leds working as designed. Autho S84638"

"Arrived on site to test unit for no power tested unit found fail UI screen, will need console to fix issue, authorization was denied, office to reschedule if necessary at this time job complete"

"Arrived on site. Some ice in bin and slab just made,ran diagnostics diagnosed a defective water sensor,replaced water sensor,ran diagnostics all test passed,good water flow,recirculating pump working,good frost formation on plate. ; used 1 WPW10485962 (Water sensor) from stock"

"Arrived on site for loud noise. Customer played recording,noise appears to be obstruction hitting fan blade,no ice build up on evaporator cover no noise at time of visit,ran diagnostics fan powered on no odd noise,powered on compressor and and condenser fan no odd noise. Changed defrost setting to basic to prevent ice build up on upper section of evaporator."

"Arrived on site for no cool. Unit powered on,fans running compressor not powering on,checked voltage good 120vac and 6 vdc,diagnosed a defective inverter control,installed a new inverter control,powered unit on compressor powered on.

"Arrived on site for no ice. Ran diagnostics ice box fan not running,removed evaporator cover found ice box fan not plugged into harness,installed harness correctly,ice box fan powered on."

"Arrived on site to test unit for lights not coming on and customer stated that a strange sound is present when opening the RC door, tested unit found extension got loose not allowing to disengage the switch properly and making noise, tightened extension switch is now engaging correctly and operating as designed if issue returns, will need to replace extension and extension mounting/door hinge with screws, job complete"

Arrived onsite for The stove has randomly turned on and off on its own for a few months and today stopped working completely. Upon arrival inspected unit. Unit is receiving 240v from supply. Control is getting 240v from supply. Control not putting out voltage to Display. Need to replace control. Replaced control and test unit. All burners and oven operate as designed. Job complete

"Arrived on site to test unit for gasket not sealing, tested unit found no issues with gaskets, no air leaks, no frost buildup, customer stated that bugs got in some how, advised customer to treat home from bugs, possibly RC door was not shut all the way that allow the bugs to get in, unit itself is running as designed, job complete"

"Arrived on site to replace previously diagnosed heating element, verified that part was needed, check all sensors all checked out good, replaced element, tested unit unit now running as designed

"Arrived on site to test unit for RC light not illuminating and console not illuminating. Found bad door switch. Replaced switch, tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for over heating and burning foods. Found bake relay staying closed and bake element was staying engaged vs cycling.

"Arrived on site to test unit for no heat, tested unit found no voltage going to heater, after further diagnostics found the TOD has Tripped, reset and tested voltage, heater is now heating, called tech line and presented my finding, tech line the reason it tripped is that the heating element over time has come to close to the tub overheating and tripping TOD, adjusted heating element and was advised by tech line if issue returns to replace heater harness and control, at this time to unit is heating and running as designed, no leaks detected job complete"

"Arrived on site to test unit for no cool, tested unit found evaporator completely frosted over, in test cycle heater is not activating but receiving 120VAC, defrosted evap, replaced heater, tested heater, heater is now activating, at this time unit is running as designed, job complete"

Arrived on site to test unit for no ice production. Found feeler arm not inserted properly. Installed feeler arm and found ice maker was in off position. Turned ice maker on and ran diagnostics. Ice maker ran harvest and filled as designed. No leaks detected. Job complete.

"Arrived on site for install of new heating element. Installed new part and ran tests. No issues at this time, job complete."

"Arrived on site for a refrigerator that was not cooling properly. Upon arrival the customer stated that the units cooling had completely shut off. They cycled the breaker several times and eventually it started running again. I checked temps and found the FC at 7?F and the RC at 40?F while both set at recommended temps.Upon further inspection I found no frost build up on either evap cover, and good frost patterns. I then put the unit into diagnostics mode and found all airflow components running as designed. I then gained access to the main control and ohmd out all thermistors. The RC thermistor read 7.85k, the FC read 18.3k, and the RC evap thermistor read 11.7k. These are all roughly accurate at the time of reading. This indicates the control may be reading them incorrectly and causing the unit to not cool properly. I am order the control and will return it the UI to install as well. Office to reschedule. ; ordrng 1 W10843055 (Control)"

Arrived onsite for dishwasher with malfunctioning console. Upon inspection I found f2e2 UI shorted code stored. I am returning with control. Office to reschedule ; O-emld tckt

"Arrived on site for a dishwasher still not dissolving or dispensing soap properly. Upon arrival the customer showed a picture of the soap issue. This soap is remaining in the dispenser. I put the unit into diagnostics mode and found stored error codes F8E2 for fill valve electrical problem and F10E1 for dispenser electrical problem. I cleared the error codes. I then ran a diagnostics cycle and found it running as designed. I called techline and spoke to Rich and kept same SR# 7733306108. Rich recommend replacing the inlet valve, wiring harness, and control. He also had me get into the junction box and double check for polarity. I found it good. I am ordering the harness and the office will reschedule ; ordrng 1 W11568793 (Main Harness)"

"Arrived on site for frost build up in freezer . Found temps close to normal. Found frost on left front of cabniet . Evap clean of frost . It was just finishing defrost cycle . Rails are failing . FZ gasket in decent shape . Ordering rails ; ordrng 2 2320616 (Rails)s"

Arrived on site for fridge no cooling again . Found evap Frosted up again . Ran diagnostics all checked normal. Would like to pass this bye for review with PR air CS please . ; saved tckt

Arrived on site to diagnose a refrigerator that is not cooling properly. Found cabinet back has insulation failure causing unit to rust out and have major air leak and condensation leak behind unit. Cabinet is unrepairable and office to inform AHS of findings so they can resolve claim. Documented issue in SD pics.;

"Arrived on site for ice not dispensing . Found ice clumping Instructed customer to periodically to use the dispenser to keep ice in bucket from clumping . Customer as noted that water dispenser is having issues as well. Ran dispenser and ice maker fill . Tray for Im only filling half way and trickle thru water in door . Ordering Valve , filter head ,filter . No water leaks detected at time of service. Call to set return.; ordrng 1 W11446818 (Dual valve)"

Arrived on site for interior light out in microwave . Customer stated bulb that was replaced went out in couple days . Found interlock issues . When starting microwave I would have to hold door closed of have to push door so it would start . Also got a 403 control error . Ordering harness and microwave control . Call to set return ; ordrng 1 W11290002 (Control) and 1 W10358241 (Interlock harness)

"Arrived on site and found control panel is burnt out, took pictures. It will need to be replaced but will also need to bring all other electrical components to ensure repair on next visit; ordrng 1 W11478523 (Ui) and 1 W11413339 (Console) and 1 W11591637 (Lower harness) and 1 W11026785 (Motor) and 1 W11481722 (Actuator) and 1 W11395618 (Capacitor) and 1 W11399437 (Drain pump) and 1 W11543998 (Control board) and 1 W11394572 (Latch) and 1 W11033573 (Filter) and 1 W11551294 (Cord)"

Arrived on site for complaints of door not closing all the way. Found door ajar. Door will not close all the way. Inspected hinges and they are good. Also found tear in gasket and frost in FC. Ordering new door. Office to reschedule. Unit 6305.; ordrng 1 LW10648583 (FC door)

"Arrived on site for complaints of door staying locked. Found unit with door locked. Found unit unresponsive. Not powering up and I cannot enter diagnostics. Fount proper voltage and polarity at the wall. Will need to come back with 2nd tech to unstack the dryer. Coming back with prescreened parts, and ordering the latch. Office to reschedule.; ordrng 1 W11316250 (Latch)"

Arrived onsite for refrigerator not cooling in the rc. Upon inspection I found the evap covered in ice/frost. I tested the heating element and found that it showed open. I removed as much ice as I could and advised cx to unplug fridge overnight to help it defrost to buy some time with cooling in the rc. Ordering 1 def her kit; ordrng 1 WR51X464 (DEF HTR KIT)

Arrived onsite for rang oven with code f3e0 oven temp sensor open. Upon inspection I found that the sensor was showing open. I ordered new sensor and set return for the 05/24/22; ordrng 1 W10833885 (Temp sensor)

Arrived on site to test unit for not cooling. Found evap had small ice ball on cap tube. Evap has slight refrigerant leak. Advised customer sealed system repair would be needed. Would need system components and 2hrs on return visit; ordrng 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier) and 1 W10858281 (Evap) and 1 W11125124 (Compressor)

"Arrived on site for a downdraft vent not having the fan turn on. I gained access to the fan control and found the control box physically broken, and all of the leads had come unplugged. I removed the control box and was not able to put it back in securely due to it being broken. I advised the customer to keep the breaker off due to exposed connectors. We will return with the control already on order to install. Office to reschedule.; O-emld tckt"

"Arrived to inspect no cold water. I found the valve was actually leaking and the CX had to shut the water off.valve assembly and removed and replaced it. I found the belt had badly cracked and chunks were starting to come off. Office to order the belt. ; ordrng 1 WP28808 (Belt)"

"Arrived to inspect washability and cycle completing. I entered service test mode and found no stored error codes. The unit filled and at the point the circulation pump should have engaged, there was not pump operation. I checked the motor supply line and found 112.9 VAC anytime the pilot relay was engaged. During expected pump operation, the voltage on the supply line would jump to 121 and the decline to the 112.9 in 1-2 seconds. The unit will require the sump assembly and the control. I left the unit unplugged and shut off the water supply to the unit. No leaks observed during service. ; ordrng 1 W10906426 (Control)"

"Arrived on site to inspect refrigerator not cooling, inspected unit and work area. Tested voltages two main control and had good voltage. There was no power to any LED lights and to the temperature control, Compressor and fans were also not coming on. Front user interface on the door that controls the icemaker and the water dispenser was working and had power. Tested voltages on plug J2 on the main power supply board and had no voltage. I also found it would be bord fried up. Office to order parts and reschedule for return visit 05/25/22 AM. No water leaks detected during service. ; ordrng 1 W10830288 (LED CONTROL) and 1 WPW10624574 (Power supply board)"

"Arrived on site for dryer turning on but not starting cycle. Upon arrival confirm complaint and after further inspection found that the exhaust vent thermostat has failed again. After inspecting exhaust system as well as venting through the house(was clean and clear), heating element and other stats. Found no failures. Then found ACU heating relay internally fused together causing increased temps and thermostat to fail. Found ACU . Will need findings reported to ahs ; ordrng 1 DC92-00123C

"Arrived onsite for washer stopping and nod going through spin. Upon arrival inspected unit. Customer was notified and will need to correct the drain line and home valve supply (cold side). Put unit in diagnostics and found stored error code F8E1 long/no fill, f0e5 off balance load. Found unit getting very little cold water causing unit to time out. Would need valve replaced. Suspension seems weak and basket has lots of play side to side and front to back. Tried removing wash plate for inspection but plate was seized. Will try ordering plate removal tool. Ordering Basket, suspension, hub, gearcase, washplate and basket cover. Need 2 hr. Will need AUTHO. Office to reschedule . Be sure customer has issues corrected before reschedule. ; ordrng 1 W10752719 (Basket) and 1 W10528947 (Hub) and 1 W11130362 (Suspension) and 1 W11239857 (Belt) and 1 W10849477 (Tub ring) and 1 2hr hr) and 1 NeedsAUTHO (Needs AUTHO)"

Arrived on site for refrigerator not cooling. Inspected unit and work area. Found unit at ambient temperature. Performed diagnostics mode and tested thermistor and found all ready correct temperature. Found no frost pattern on evaporators. Gained access to compressor and found dc voltage to compressor. Will need to replace compressor and possibly evaporators. Will need authorization to continue with repair. Office to schedule return when ETA is available. Please allow 2 to 3 hours for repair.; ordrng 1 W11393142 (Compressor kit) and 1 NonUVdryer (Dryer) and 1 Accessvalve (Access valve) and 1 W11336586 (Control) and 1 W11099748 (FC evaporator) and 1 W11291123 (RC evaporator)

Arrived on site for washer not turning on. Upon arrival confirmed issue. After further inspection found ui and ACU miscommunication causing failure of ui response to input. I then found suspension rods on back right corner failing. Will need office to reschedule once availability of required parts is known.; ordrng 1 W11478526 (Panel ui) and 1 W11419171 (Acu) and 1 W11400156 (Suspension rods)

"Arrived on site to inspect refrigerator not cooling properly. Upon further inspection, I found the RC evap cover with ice on it. Attempted to remove the fan scroll and found it stuck to the evaporator due to the ice accumulation. Per service pointer #W11512766, the UI must be replaced. Due to the amount of ice on the evaporator, the fan scroll will need to,be replaced as well. I am ordering the UI and will return with all prescreened parts. No water leaks observed during service., office to schedule return service due to the availability of parts.; ordrng 1 W11509095 (UI)"

"Arrived on site to install previously diagnosed parts, installed new heater but harness ordered was the incorrect part. Will have to order the correct harness and return with main control. Office to order parts and reschedule for return service. No water leaks observed during service. ; ordrng 1 W11578030 (Motor evaporator) and 1 W11224256 (Main Control)"

Arrived on site for refrigerator with a broken LED in FC. Upon arrival confirmed complaint after further testing found that when the door was open the bowl was receiving 120 V but was not turning on and showed a burn mark inside the bulb area. Was able to reschedule the customer for May 24 of 2022 in order to complete repairs; ordrng 1 W11520324 (Led module)

Arrived on site to diagnose a washer that is not spinning properly. Found hub assembly failed and it will need to be replaced to complete repairs. Return date set for 5/24; ordrng 1 W10528947 (Hub) and 1 W10902814 (Washplate)

"Arrived on site and inspected refrigerator and found it is frosted over, took one picture. Will need to bring back control board, thermistors, icemaker, and harness to freezer. Customer is aware and has read the defrost waiver and will defrost the refrigerator the day before service call.; ordrng 1 W11566851 (Control) and 1 W11546935 (Icemaker) and 2 WPW10384183 (Thermistor)s and 1 W11581973 (Harness)"

Arrived on site and inspected washer and found capacitor is not working motor will not turn in spin or agitate. Will need to bring back motor and capacitor and control board. read attached sticky note to be prepared for the home environment.; ordrng 1 W11026785 (Motor) and 1 W11395618 (Capacitor) and 1 W11513246 (Control)

Arrived on site for a washing machine that is not spinning out clothes. Inspected unit and work area. Ran the unit through diagnostics and found an F8 E1 (low/no water detected during fill) error code. Tested both valves and found both valves working properly. Filled the basket halfway up the basket and attempted to drain the unit. Found the unit draining properly. Ran the unit through an auto test and the unit ran as designed. Tested the pressure hose to make sure there were no obstructions in the hose. Found no obstructions. Tested the pressure hose by filling the unit with water and found pressure continuing to increase inside the pressure hose. I asked the customer what type of low they were running when the unit would not spin out. The customer did not remember what they were washing. I did advise the customer that it seemed like the issue was most likely with the load that they ran as they have not run any other cycle since. Advise the customer to run another cycle and call me back. She called back and said it did the same thing. Ordering a control and valve and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11170319 (Control) and 1 W11210459 (Valve)

"Arrived on site for washer not finishing cycle . Ran diagnostics, got long fill error . Found cold valve not opening all the way . Replaced valve ,ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service.

"Arrived on site for water dispenser issues and no ice. Tested water dispenser water shutting off,found deli ui unresponsive,removed deli control found damaged harness and ui. Disconnected ui power cycled unit,water dispensing correctly,icemaker ran through a harvest and filled with water. Unit will need a new deli door and ui. ; ordrng 1 WPW10677119 (Deli control) and 1 W10815674 (Deli door), states that autho needed"

Arrived on site to test unit for leak. Found tub leaking for top left corner. Paneling is separated causing leak. Needing tub to fix issue and 2hrs on return visit. Office to reschedule. ; ordrng 1 W11409866 (Tub)

Arrived on site to test unit for no power. Verified control receiving voltage but not sending voltage to any components. Needing to order service kit W11533211 per service pointer W11450890. ; ordrng 1 W11533211 (Control kit)

Arrived onsite for dishwasher not closing properly. Upon inspection found dishwasher upper rack not leveled. The upper spray arm assembly was getting caught and not allowing the rack to be pushed back fully which led the door not close properly. centers rack and door would now close. Did notice arm assembly loose internally. If customer continues to have issues recommended replacing.

Arrived on site to diagnose a refrigerator with loose handles. Found freezer handle set screws not tightened. Tightened set screws for handle. All is working properly at this time and no leaks were found at time of service.

"Arrived on site to diagnose a dishwasher that has leaked. Found undersink ro drain and dishwasher drain connected. Advised customer that this can cause dishwasher to fill up when not in use, and that ro drain should be sepeated from dishwasher drain line. No further repairs needed for dishwasher. No leaks were found at time of service."

"Arrived on site to diagnose a washer that is filling when not in use. Found water valve not fully closing, and replaced valve. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.

Arrived on site to diagnose a dishwasher that is not dispensing soap properly. Found lid spring on dispenser not set properly preventing lid from opening. Reset spring to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a dishwasher with a melted sprayer. Found lower sprayer not fully installed during previous repair causing it to disconnect from pump and contact heater. Replaced sprayer and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to replace sump, after replacing, unit tested good."

Arrived on site to diagnose a washer that is leaking. Found a has several large holes in rinse agent dispenser causing leak. Advised customer that damage is not covered under warranty and no repairs are to be done at this time. Water is off to home and to machine so I was unable to determine if more holes are present throughout machine.

"Arrived onsite for refrigerator with potential compressor issues. Upon arrival accessed compressor area. Temps are good in both fresh food and freezer compartment. Compressor temperature is normal, cool on suction and warm on discharge line. Noise that customer was concerned with was the compressor. However this unit has the oil less ant compressor. The noise is normal operating noise. Compressor is not overheating and is regulating temperature as designed. Called tech line for assistance SR#7733683120. Tech confirmed normal operating noise. Noise can be different depending on machine and type of components. Unit is operating as designed"

"Arrived on site to replace previously ordered parts for refrigerator. Replaced damper, blower blade, icemaker, blower inlet, scroll blower mount, gasket, and driver box. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."

"Arrived onsite with TE and diagnosed the only issue as the harness being loose and out of place after prior latch install. Secured harness with 1 clip and thoroughly tested unit in diagnostics. No error codes, no loss of function or abnormalities. Advised customer on status and repair. All checks good."

"Arrived on site. Replaced filter housing,ran diagnostics all test passed.

"Arrived on site to install previously diagnosed parts. I installed the hinges and adjusted the leveling nuts on them. I found the door still catching slightly due to the chassis being slightly bent. However, the unit is now working and closing as designed. I preheat the unit to 350?F and found it reached temps. I informed the customer of my findings. Call complete."

"Arrived on site for no cool in fresh food section. Evaporator fan running,ran diagnostics damper door not opening allowing cold air to enter fresh food section. Diagnosed a defective damper control,replaced defective damper control ran diagnostics passed,powered unit on cold air entering fresh food section.

"Arrived on site. Replaced defective water valve,pump and drain pump,ran water through pump,water drained no leaks at tubing or connections ran diagnostics all test passed."

"Arrived to inspect no heat. I tested from the control and found no continuity through the heating system. I accessed the element and verified it had failed. I the CX and installed and tested. Operate test good, steam dryer, no water connections to unit.

Arrived onsite for ICE MAKER NOT WORKING WATER IS WORKING. Upon arrival inspected unit and found fill tube blocked with ice. Cleared ice and ran a harvest test. Unit harvested correctly and then filled with water. No leaks present at this time. Job complete

"Arrived onsite for CYCLES BUT ISN'T DRAINING, LEAVES WATER INSIDE THE UNIT. Upon arrival test unit and drain pump energizes and pumps, unit just does not drain. Found customer has recently replaced disposal and did not remove knock out plug. Knocked out plug and test unit. Unit now operates and drains correctly. No leaks present at this time. Job complete"

Arrived on site to test unit for right RC gasket damaged. Found gasket was torn. Replaced gasket and formed with heat gun. Advised customer to allow gasket to form by letting it sit for a couple hours. No leaks detected. Job complete.

Arrived on site for refrigerator developing condensation inside of RC. Inspected unit and work area. Found gap between cavity and fame (see SD-QUICKPIC). Added silicone between cavity and cabinet on RC and FC. Tested door seal and found door sealing and gasket touch cabinet all the way around. Unit is operating as designed.

"Arrived on site for range oven not always igniting. Inspected unit and work area. Found liner protected placed on rack and covering complete rack. Performed diagnostics mode and checked fault codes and found none. Tested operation to verify failure, found unit flame ignited but went off after a minute. Removed liner protector and tested operation. Found unit preheated and cycling as designed. Called Whirlpool tech support and spoke with Chris. He stated that it is possibly that liner choke the flame and causing failure, meaning not allowing enough oxygen to allow flame to continue to burn. Unit is operating as designed. No gas leaks detected during service. Sr#7733682659."

"Arrived on site and inspected dryer and found belt is broken. Airflow meter is showing restricted and recommended to homeowner that vent to the exterior be clean/cleared by service before dryer is used again, job complete"

"Arrived on site for refrigerator no making ice, inspected unit and work area. Inspected door gaskets and ice bin gasket they all looked good. Tested unit in diagnostics and found error code E5 for bad thermistor on icemaker. Replaced icemaker and should start producing ice in about 24hrs. Unit is operating as designed. No water leaks detected during service job completed."

"Arrived on site for a cooktop with the front two burners not working. Upon arrival the customer stated the front left burner will intermittently not get hot. The front right burner never works. I gained access to the inside of the unit and found the front right burner had a physical burnout. The front left burner tested fine and I could not replicate an error. However, it appears to be a switch issue and the switch for that burner is discontinued. I informed the customer on my findings and them for the front right burner repair. . I installed the new burner and then tested the unit. The unit is now working as designed. I the in full . Call complete. I will return one burner, for only one was used."

"Arrived on site for washer not working, inspected unit and work area. Tested unit and it would fill but no motor agitation. Tested the lid switch and was bad. Tested unit after replacing the switch and unit is now operating as designed. No water leaks detected during service, job completed."

"Arrived on site for microwave, inspected unit and work area. Tested voltage at the wall outlet and 120v. I then inspected unit and found fuse blown. I used my circuit breaker to test unit and it was working just fine Tested unit and its heating and operating as designed. Job completed."

"Arrived on site for complaints of water leaking. Tested valves and drain pump and found no leaks. Suspension is good. Did not find any cracks in the tub. Ran deep fill and monitored. During drain, the water got backed up in the stand pipe and started over flowing. Sent video to service management. Advised customer to contact a to have stand pipe cleared out. Job complete."

Arrived onsite for a washer stuck in Spin. Upon arrival I put unit into diag mode and found no codes stored. I then ran a manual test and found that all functions worked properly. Then I ran a quick test and found unit operating as designed. Job complete

Arrived onsite for range oven not heating to set preheat temp. Upon inspection I found the oven temp sensor reading out of range I replace it and tested again and found no change even after calibrating the temperature. I then replaced the control and tested again and found that the unit got up to 410 on preheat. Job complete. No gas leaks

"Arrived on site with WP for lid latch concerns. Found harness has come loose. Secured with one clip. Tested all functions in manual diagnostics, and unit passed. No water leaks detected, job complete."

Arrived onsite to install previously diagnosed pat. Upon arrival I installed the new hinge and tested door and found it opening and closed with no issues job complete.

"Arrived on site for a refrigerator that was making an abnormal noise and not cooling properly. Upon arrival the customer stated the noise was coming from the IM and stopped when they turned the IM off. They also found lack of cooling in the RC. I checked temps and found the FC at 6?F and the RC at 46?F. Upon further inspection I found the mullion broken and both RC gaskets torn. This was not allowing the RC doors to seal properly and letting warm air in. I also found the FC gasket not sealing properly, but it appeared to be due to over filling the FC. I found the IM frosted over and bad, indicating the need for the SP IM kit. In order to repair the unit it will need both RC gaskets, mullion, and IM repair kit. I found several parts had shipping . The shipping will be incorporated into the parts breakdown on the .

"Arrived on site to install previously diagnosed parts. I installed the reservoir, line, filter head, and PRV. I found the issue still occurring. I informed the customer of my findings and that it does not seem to be the unit.

"Arrived on site for a refrigerator with the lights out. Upon arrival the customer stated that the unit was not pushed back enough into the cabinets as they would like. He found when he pushed it back on his own the light in the FC went out, but when he pulled it back out it would turn on. He was also concerned that water did not come out of the dispenser chilled all of the time. I checked temps and found the RC at 37?F. I informed the customer on the design of the reservoir and how it only holds a certain amount of water. That once it empties it will take a while for the rest of the water to cool down again. I also informed the customer on the way the unit cools and how to keep items away from the damper due to possible freezing. I pushed the unit back and found all lights working as designed. I could not replicate the failure. Call complete."

"Arrived on site and found customers experiencing staining on dishes, took pictures. Previous technician has ordered a heating element and while uninstalling dishwasher found water from water supply is black, took one picture. It is likely the cause of the staining on the dishes. Replace heating element anyway and recommended to homeowner that a be consulted, Job complete"

"Arrived on site and inspected refrigerator and found doors are not level. Adjusted front feet until doors match. No further repair is needed at this time, job complete"

"Arrived on site and inspected dryer and found latch is missing, after replacement door is operating normally.

"Arrived on site and replaced parts diagnosed by previous technician, after replacement ran test 51 and everything is working properly.

"Arrived on site to inspect unit for not making ice, found E5 error code, I reset error code and tested ice harvest, unit passed diagnostic test. If problem continues, will need new ice maker."

"Arrived on site to test unit for no heat, tested unit found shorted thermal cutoffs, replaced parts, unit is now heating, preformed vent test and it failed, advised customer not to run unit until the vent has been cleared by a professional, customer will contact Apartment manager and resolve this issue at this time the unit is running as designed, job complete"

"Arrived on site to test unit for ice clumping up, was advised by office to follow the repair plan provided, verified that unit is polarized correctly, unit is receiving a constant 120VAC and ground to Neutral receiving 0VAC, replaced control and UI control, 2 door gaskets, ice box fan and evap cover assembly, evap cover does not seal correctly do to molex connector is in the way, called tech line to verify, tech line stated that that does not effect the function of the unit and at worst if it was a issue it will create a defrost issue which is not the case currently, powered unit back on, ran ice maker diagnostics cycle, ice maker is running as designed, customer will monitor and report if necessary, at this time job is complete"

"Arrived on site to test unit for yellow uneven gas flames, tested unit found middle burner was misaligned and was not igniting all the way, adjusted burner it is now igniting, customer also stated that a inspector was out and said that the oven is off by 20 degrees, put temp probe in oven preheat to 350, found a difference of about 10-15 degrees, showed customer how to calibrate oven if he feels like it would be needed, do to construction in the area fluctuating gas pressure are causing uneven flames at times, not a customer concern but what was observed, at this time the unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for gas smell, customer stated that it only smells when using oven, tested unit found uneven flames on bake and broiler, adjusted oxygen mixture, flames are now even, inspected any other leaks on all joints with bubble solution, advised customer that do to construction in the area gas pressures are not stable and could at times release more gas then usual causing uneven flames, at this time the unit is safe to use and is running as designed, no leaks detected job complete"

Drive down side for dryer not turning on. Upon arrival confirm complaint and after further inspection found a unit had a stable 240 V connection as well as power being distributed throughout unit. I found cause of failure was due to the thermal fuse breaking. After replacing fuse I was able to reassemble and test the unit and found temperatures within dryer fluctuating as designed. Also instructed customer they would need a dryer vent cleaning to prevent any further issues from occurring. Call complete; ordrng 1 WP3392519 (Thermal fuse (Truck stock)DNO)

Arrived onsite and confirmed that the lid would be needed due to cracked support to repair issue. Ordering lid. Office to provide updates on lead time of OOS lid on order. service due.on file. ; ordrng 1 W11189136 (Lid)

Arrived onsite for broken door switch. Leveled unit for better performance and ordering door switch to complete repair. Advised customer on needed repair. All else checks good. ; ordrng 1 W11396033 (Door switch)