Near Austin, TX 78737
Luis
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS00 "Arrived on site for fresh food evaporator incased in ice. Customer defrosted unit,per service pointer W11329116C replaced evaporator cover,secured thermistor to correct location on suction line using a zip tie,installed updated control board,changed defrost setting to basic
Near Austin, TX 78701
Wesley
Job Details: 10/23/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite and found pedestal squeaking. Rear braces are broken. Ordering braces and screws to repair. Office to reschedule. ; ordrng 1 REARBRACES (PEDESTAL) and 1 SCREWS (PEDESTAL)
Near Jarrell, TX 76537
Tyler
Job Details: 10/23/2020
DRYER FRIGIDAIRE FAQE7001LW0 On site for dryer that was not heating properly. Upon arrival I ran a diagnostic tes cycle on each heat setting and cycle. I found it somehow the main UA control I had set the UA settings to where any knob or cycle you selected where it would put it on normal heat and not Maxie not allowing the dryer to get hot enough to dry the clothes. I also found that the dryer on the back of the unit had a vent hose that was much longer than it should’ve been and was well over 6 feet and the unit only needed about 3 to 4 feet of venting I also verified that the flap cover to the venting on the outside of the house was stuck shut and I cleared the lint around that vent hole cover to ensure that proper airflow Was being pushed the unit I also ran a temp check on each cycle and found that the unit was set with proper settings for each cycle would average between 120 and 185° as designed with no flaws or breaks in the fluctuations. I also informed customer to keep an eye
Near Spicewood, TX 78669
Brandon
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KUIX335HPS00 "Arrived on site for customer complaint of unit not producing ice, found reservoir drain cap loose, once tightened, found failed recirculating pump, I replaced pump, unit tested good."
Near Dripping Springs, TX 78620
Robert
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on job for complaints of no ice. Found broken wire to heater. Dispenser working will return with parts to retest ; ordrng 1 W11366500 (TUBE)
Near Austin, TX 78705
Wesley
Job Details: 10/23/2020
OVEN WHIRLPOOL WFE515S0JS0 Arrived onsite and repaired unit failure to heat by replacing the control. Unit is now operating as designed. Advised on repair.
Near Leander, TX 78641
Lou
Job Details: 10/23/2020
REFRIGERATOR UNKNOWN WSF26C3EXFO1 "Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised that the unit stopped cooling and they had water on the floor. Customer advised that they were told to cycle the the onto the unit and the unit has been operating since, but the ice dispenser still is not working. I found that when the dispenser motor was replaced, the spring and shaft were installed incorrectly with the spring spitting in the motor and the shaft shoved down inside the motor. I corrected the spring and shaft and reassembled the dispenser assembly and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Horseshoe Bay, TX 78657
James
Job Details: 10/23/2020
WASHER MAYTAG MHW3505FW1 Arrived on site and tested operation. Pulled unit and found water over flowing from drain in wall. Customer will need to have plumber repair drain in wall. Unit tests good. Job complete
Near Austin, TX 78728
Wesley
Job Details: 10/23/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite and found door skin falli*apart. Replaced broken knob. Ordering door skin to repair. Office to reschedule. ; ordrng 1 W11176456 (DOOR SKIN)
Near Austin, TX 78745
Kevin
Job Details: 10/23/2020
WASHER MAYTAG MVWC565FW2 Arrived on site and inspected new top and found customer says this one is worse /sharper than the original. Another new top will be needed to attempt to correct the issue.; ordrng 1 W11211509 (TOP)
Near Austin, TX 78750
David Z
Job Details: 10/23/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site for washer that constantly has hot water pouring in. Found the hot water valve was stuck open and would not close. Replaced valves and retested. Unit is now working as designed. Call complete, no water leaks found."
Near Austin, TX 78744
Kevin
Job Details: 10/23/2020
WASHER WHIRLPOOL WTW5800BC0 "arrived on site and inspected washer and found actuator has failed, also found water flow through valves is weak.
Near Manor, TX 78653
Matthew
Job Details: 10/23/2020
MICROWAVE MAYTAG MMV4206FZ2 "Arrived onsite for microwave not coming on.
Near Austin, TX 78738
Robert
Job Details: 10/23/2020
OVEN JENN-AIR JJW3830DP01 Arrived on job to separate door for cleaning.
Near Austin, TX 78749
Richard
Job Details: 10/23/2020
WASHER WHIRLPOOL NTW4601BQ0 Arrived onsite for the washer not spinning properly. During testing found that the suspension rods are worn out. Replaced suspension rods and washer tested good.Complete
Near Austin, TX 78758
Wesley
Job Details: 10/23/2020
RANGE WHIRLPOOL WEE510S0FS1 Arrived onsite to replaced the control to repair the flickering issue. Unit is now operating as designed. Advised customer on repair.
Near Hutto, TX 78634
Cliff
Job Details: 10/23/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to diagnose an oven that is not turning on at all. Homeowner also informed me of control panel malfunction and unit selecting functions on its own. Control panel, thermal fuse, and blower will all need to be replaced to complete repairs. .; ordrng 1 W11093241 (panl-cntrl)"
Near Austin, TX 78736
Luis
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Arrived on site for cooling complaint. Diagnosed a defective evaporator fan motor,blade attempting to spin. Replaced defective fan motor,powered unit on fan powered on."
Near Manor, TX 78653
Matthew
Job Details: 10/23/2020
RANGE KITCHENAID WFE525S0HS1 Arrived onsite to replace previously diagnosed parts. Replaced passive and active hinge. Tested unit and unit is functioning properly. Job complete.
Near Pflugerville, TX 78660
Cliff
Job Details: 10/23/2020
MICROWAVE KITCHENAID KMHS120ESS3 Arrived on site to replace previously ordered parts for microwave. Upon inspecting unit found only capacitor and diode was shorted. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78732
Brandon
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for customer complaint of unit not making ice and unit not cold enough in fresh food section. Found excessive ice build up on fresh food section evaporator. I programmed control to basic defrost and advised customer to defrost unit for 36-48 hours with door open and put towels down all around the unit. If problem continues, will need control board and fan motor.
Near Leander, TX 78641
Lou
Job Details: 10/23/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to inspect microwave with no power. Upon further inspection, I found the unit non-responsive and plugged in. I tested voltage at the outlet and it was good. I removed the unit from the wall and removed the cover and tested the fuse. I found the fuse was bad. I checked all other components and all are good. I replaced the fuse and retested a he unit is operating as designed. After placing the unit back in its space, I retested again ad it continues to operate as designed. Job completed."
Near Austin, TX 78748
Robert
Job Details: 10/23/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on job for complaints of banging noise. Found the drain hose movement hitting the wall. Reposition the hose to allow movement but not hit wall.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for: No lights in REF and FreezerRemoved fridge and freezer lights. Installed new lights. Lights working as designed. Job completed.
Near Austin, TX 78703
Kevin
Job Details: 10/23/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site and found a clothing item stuck under agitator. Removed agitator by smashing off upper portion and was able to get bolt to loosen. Replaced agitator and washer is now correct, job complete"
Near Austin, TX 78717
Kayman
Job Details: 10/23/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for oven turning on by its self but when I arrived I found the customer is not having issues with the oven turning on but the inner door glass was shattered. Ordering oven glass Inner glass (W10827059).; ordrng 1 W10827059 (door)
Near Kyle, TX 78640
Jacob
Job Details: 10/23/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived onsite for unit giving off smoke during last usage. Looked at unit. Found that the transformer was burned up. Also noticed the capacitor had some burn as well.
Near Austin, TX 78753
Matthew
Job Details: 10/23/2020
REFRIGERATOR AMANA ASI2175GRS01 "Arrived onsite for refrigerator no cool in fridge or freezer. Upon arrival unit was unplugged. Plugged in to power source and compressor kicked on. Evaporator fan and condenser fan both operational. After running for a while no frost pattern was formed. Noticed that copper line to evaporator was cold to the touch but never made it through to the evaporator. Also signs of corrosion on dryer and discharge line. Unit has a Sealed system issue. Will require a sealed system technician for 2hrs. Will need to order compressor, evaporator, valve and dryer. Office to reschedule. ; ordrng 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer)"
Near Pflugerville, TX 78660
Cliff
Job Details: 10/23/2020
RANGE WHIRLPOOL WFE540H0ES0 Arrived on site today Ignacio in oven that has arced in oven cavity. Found bake element failed and main control shorted.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/23/2020
RANGE WHIRLPOOL WFG525S0HS0 Arrived on job for complaints of oven not heating. Found the objects in storage drawer interfered with igniter moved item to correct issue.
Near Austin, TX 78753
Matthew
Job Details: 10/23/2020
MICROWAVE WHIRLPOOL AMV2307PFS4 Arrived onsite to replace previously diagnosed parts. Will return with panel but unit will need control board.need to order control board W10849846 and office to reschedule. ; ordrng 1 W10849846 (cntrl-elec)
Near Austin, TX 78746
Leonardo
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to test unit for unit not draining. Test unit and found glass stuck on drain motor. Removed glass test unit and unit test good.
Near Austin, TX 78746
Kevin
Job Details: 10/23/2020
ICE MACHINE KITCHENAID KUIC18PNXS2 "Arrived on site and inspected ice machine and found it is full of water. Pulled it forward to inspect drain pump and after shaking drain pump it turned on and water is removed. A new drain pump will be needed to correct the issue. After replacement ice machine is operating properly, job complete"
Near Austin, TX 78759
David Z
Job Details: 10/23/2020
OVEN WHIRLPOOL RBS305PDB12 "Arrived on site to diagnose oven that was not heating. Tested both elements and found elements good, tested TOD and found open. Part in van damaged, no good. ; ordrng 1 WP9759243 (thrmst-fix)"
Near Austin, TX 78759
Wesley
Job Details: 10/23/2020
VENTHOOD JENN-AIR JXW8530DS1 Arrived onsite and found that replacing touch control corrected issue of auto not working. All checks good. Unit is now operating as designed.
Near Georgetown, TX 78633
Tyler
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDHW00 Arrived on site for filter that was stuck in the filter housing mounting area. Upon arrival I found that part of the filter had a locking mechanism that had not set in place correctly not allowing the filter to seal all the way and grab removing the filter and check the filter housing for any damage but could not find anything that seemed out of the ordinary I’ve been reconnected the filter and re-tested unit and found that water was flowing to the dispenser door as well as the icemaker as designed with no leaks before during or after repair. I also explain to the customer that due to this issue even though things are working now if things did go back to how they were behaving before the repair that The reservoir filter head assembly will need to be replaced part number W11346622.
Near Austin, TX 78753
Matthew
Job Details: 10/23/2020
RANGE WHIRLPOOL WFE320M0EW2 Arrived onsite for oven not functioning. Upon inspection found failed thermal fuse. Replaced fuse tested unit but unit didn’t seem to be getting the proper voltage to the bake element. Called tech line for assistance SR7729109615. Ran through voltage test again and power was being supplied to the bake element. Tested unit to 350 and showed customer operation. Job complete.
Near Austin, TX 78748
Robert
Job Details: 10/23/2020
DISHWASHER MAYTAG MDB4949SHZ1 Arrived on job for complaints of not draining. Found the drain hose not looped. Corrected hose placement. After tested drain and no leaks detected at time of service.
Near Austin, TX 78749
Luis
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for ice build up in freezer. Diagnosed gasket not sealing to cabinet,remolded freezer door gasket checked door seal good,removed ice build up."
Near Austin, TX 78741
Jacob
Job Details: 10/23/2020
WASHER WHIRLPOOL WFW9200SQ02 Arrived onsite for unit not spinning clothes correctly. looked at unit. Found that the spin basket was loose.
Near Austin, TX 78735
Kevin
Job Details: 10/23/2020
ICE MACHINE JENN-AIR JUIFX15HX00 "Arrived on site and inspected ice machine and found ice machine is unplugged. After connecting to power ice machine powered on and began draining. attempted to pull ice machine forward and found there is a lip caused by the wood flooring, wood flooring drops 5/8 of an inch to the floor the ice machine is actually sitting on. Cabinetry trim also makes removing the ice machine difficult. Ice machine will not completely move forward and attempting to pull it out chipped corner of cabinet. Reported installation issues to techline. 7729114417"
Near Austin, TX 78704
Richard
Job Details: 10/23/2020
REFRIGERATOR UNKNOWN URB551WNGZ Arrived onsite for the refrigerator doors have dents and frost build up. This refrigerator is located in apt 213. Found that both doors have dents and the frost build up is gone and is not an issue at this time. Ordering parts and office to schedule ; ordrng 1 W10777349 (gasket-dor) and 1 W10777352 (gasket-dor) and 1 W11026189 (dor-fip) and 1 W11026190 (dor-fip)
Near Austin, TX 78738
Brandon
Job Details: 10/23/2020
DRYER WHIRLPOOL WED9371YW0 "Arrived on site for customer complaint of unit making loud noise, I found broken blower wheel, I replaced blower wheel, unit tested good.
Near Georgetown, TX 78626
Tommy
Job Details: 10/23/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for washer making loud scratching sound. Upon arrival found unit could spin and agitate well. But when motor tried to kick to high speed motor would make extremely loud rattling noise. Ordering drive motor. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10832724 (DRIVE MOTOR )
Near Leander, TX 78641
Tommy
Job Details: 10/23/2020
ICE MACHINE KITCHENAID KUIC18NNXS0 Arrived onsite for for ice maker not making ice. Upon arrival found unit grid cutter was damaged and not heating.Customer approved replaced grid cutter and tested unit tested good. Job Completed
Near Cedar Park, TX 78613
Kayman
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL MDB8989SHZ0 Arrived onsite for a dishwasher that the dispenser is not staying closed. I found the button on the dispenser had broken. I replaced the dispenser and tested in diagnostics. The unit is working as designed. Call complete.
Near Austin, TX 78703
Richard
Job Details: 10/23/2020
FREEZER WHIRLPOOL WSZ57L18DM00 "Arrived onsite for the freezer not cooling properly. During testing found that the freezer evaporator is frozen solid. Will need to be thawed out. Will need to replace evap fan , defrost and refrigerator thermistors, control. Harness. Ordering parts and office to schedule. Please put on cancellation list. ; ordrng 1 W11244436 (harness) and 1 W11382528 (CONTROL) and 1 WPW10359880 (motor-evap) and 1 WPW10384183 (thermistor)"
Near Smithville, TX 78957
Andy
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB01 Arrived on site to install previously diagnosed door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Bastrop, TX 78602
Andy
Job Details: 10/23/2020
DRYER WHIRLPOOL WED6620HC1 Arrived on site for dryer damage to top. Attempted to remove part and replace with new and found incorrect top. Customer also pointed out UI issues. Ordering needed parts. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11223753 (nameplate) and 1 W11351728 (UI) and 1 WPW10460919 (TOP)
Near Austin, TX 78731
Kevin
Job Details: 10/23/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site and inspected washer and found saved error codes for unbalanced load, discussed best loading practices for prevention of errors washer is operating as intended, passed diagnostic test, job complete"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/23/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for microwave making noises. Customer stated when using exhaust fan will making rumbling noise. Tested exhaust fan operation. Removed unit and inspected. Found noise coming from foil tape over exhaust vent. Corrected tape and reinstalled unit. Retapped vent and tested all operations. All tested good.
Near Austin, TX 78741
Luis
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for defective compressor. Replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 W10896678 (COUPLER), and 1 W10896689 (COUPLER) from stock"
Near Austin, TX 78746
Leonardo
Job Details: 10/23/2020
DISHWASHER KITCHENAID KDTE204DSS0 Arrived on site to replace fill valve. Replaced valve test unit and unit test good job complete.
Near Burnet, TX 78611
Jonathan S
Job Details: 10/23/2020
WASHER MAYTAG PAV2300AWW "Arrived n site for washer not rinsing. Inspected unit and work area. Tested spin cycle and found unit started to spin then locked up and would not complete drain. Gained access to pulley system. Removed belt and turned transmission by hand and found working as designed. Started motor without belt connected and found working. Turned drain pump pulley by hand and found pulley rubbing against frame and causing to lock up. Without tension from belt drain pump pulley would turn freely. Found failure has worn down belt. Will need to replace pump,and belt. No authorization needed to complete repair.; ordrng 1 WP21352320 (BELT) and 1 WP35-6780 (DRAIN PUMP)"
Near Austin, TX 78733
Leonardo
Job Details: 10/23/2020
OVEN WHIRLPOOL MER8600DS0 Arrived on site to test unit for unit not heating correctly. Test unit and found broken bake element. Ordering new element W10779716 part is covered under 10 year warranty. ; ordrng 1 W10779716 (BAKE ELEMENT )
Near Taylor, TX 76574
Jimmy J.
Job Details: 10/23/2020
WASHER WHIRLPOOL WTW4950HW0 "Arrived on site for: washer not completing cyclePlaced in diagnostics and no error codes came on. Customer explained that they let the water fill the drum prior to putting clothes and detergent in. Explained to customer that the drum has a sensing function, and will not function properly if it only senses and empty drum. Putting the clothes and detergent in last will confuse the sensing function and the machine will not always operate as designed. Replaced control to ensure the lid lock was functioning properly. Lid lock may take a while to unlock depending on the current cycle. Customer stated the lid lock would not turn off. It was locking and unlocking for me, but it just took some time to sense it was safe before unlocking. Job completed."
Near Pflugerville, TX 78660
Cliff
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived on site to diagnose a refrigerator that is intermittently forming ice in the freezer compartment. Found left side door rail not consistently closing the door properly. Also noted small gap at top of inner liner. Entire freezer cavity will need to be sealed with food grade silicone and door rails replaced to complete repair.; ordrng 2 W11265130 (RAIL)s and 1 WP482338 (adhesive)
Near Austin, TX 78705
Jacob
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRFF300EWH01 Arrived onsite for ice maker fallen off the wall. looked at ice maker. Found that the ice maker had fallen off the wall. Re tightened screws to the ice maker. No leaks at this time. Job complete
Near Temple, TX 76504
Jonathan M
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL ET8CHEXVQ00 "Arrived on site for a refrigerator that is frosting up on the evaporator cover again. Inspected unit and work area. Customer advised that the unit is still cooling properly and she is making ice. However she’s getting a little droplets on the back of her evaporator cover. Found minor droplets on the evaporator cover but no frost buildup on the evaporator or inside the freezer section. I asked the customer how often they open the freezer door due to the room temperature being in the 80s inside. She advised that they do open their freezer door a lot to get ice, food, and ice cream. Inspected gasket and found the gasket fully ceiling around the freezer section. I advised the issue is with two things. She has a full ice tray in her freezer that is pushed against the back of the evaporator cover. I advised that the evaporator removes moisture and temperature from the unit so we have been advised from Techline that water sources inside their unit that sit
Near Austin, TX 78734
Brandon
Job Details: 10/23/2020
OVEN GE PT916SR2SS "Arrived on site for customer complaint of oven UI control not working, found loose connection at control board, plugged UI ribbon in, unit tested good.
Near Austin, TX 78734
Brandon
Job Details: 10/23/2020
DISHWASHER KITCHENAID KUDC10FXSS5 "Arrived on site for customer complaint of unit leaking, found excessive suds even with no soap added at time of test cycle, explained to customer suds will cause leaking, instructed customer to run empty cycles to clear suds, clean unit, and use different soap.
Near Austin, TX 78704
Wesley
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived onsite and found unit had been experiencing melting ice prior to remodel. Then sat unplugged for several moths during remodel. Unit does not cool at all now after several days of running found compressor and all fans running, but unit had been off for days prior to my arrival. Ordering compressor and access valve. Office to reschedule.; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W11025999 (compressor)"
Near New Braunfels, TX 78130
Luis
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site for no cool. Powered u it on compressor making loud odd noises while running,diagnosed a defective compressor. Replaced compressor assembly,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
Near Round Rock, TX 78681
Kayman
Job Details: 10/23/2020
MICROWAVE MAYTAG MMV1163DW00 "Arrived onsite for a microwave that the turntable runs when the door is opened. I found the cavity lamp, turn table motor, and mag cooling fan running with the door open due to a stuck primary interlock switch. The switch will need to be replaced..; ordrng 1 WP3405-001034 (switch- mi)"
Near Wimberley, TX 78676
Andrew
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KUDF204ESB01 "Arrived on site to test unit for chime. Chime was on when I arrived. Customer said issue happened after they had a big thunder storm. Replaced control, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78738
Robert
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on job for complaints of temperature too cold in refrigerator. Found the damper door not closing. After replacement test operation.
Near Georgetown, TX 78628
Tyler
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site for refrigerator making a loud noise and not cooling at 100% efficiency. Upon arrival I found that the fresh fruit evaporator coil had a major defrost issue not allowing ice to melt and causing it to block airflow from the freezer and pressure compartment. I was able to narrow down and find that the main harness evaporator fan motor as well as main control and high-voltage roll not working in conjunction with one another and will need to be replaced but unfortunately due to the ice buildup and the issue at hand the drip pan inside the fresh food compartment How did the evaporator is also bent and warped any cover or possibly need to be replaced as well. Instructed customers they will need 24-48 hr defrost plus customer did sign defrost waiver.; ordrng 4 UNKNOWN (FFC EVAP SHIMS)s and 1 WPW10501260 (EVAP FFC COVER) and 1 WPW10537710 (DRIP PAN FFC )
Near Leander, TX 78641
Kayman
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for ice maker not producing ice. Upon inspection I found the ice maker had some condensation on the outside of the panel. I ran test 19 for the fill tube heater and fascia heater I found no voltage going to the connector for the heaters. I accessed he main control board on the back of the unit and found it is not supplying voltage to the heaters the main control will need to be replaced. Office to R/S due to part availability. ; O-emld tckt
Near Leander, TX 78641
Lou
Job Details: 10/23/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site to install previously diagnosed and ordered part. Due to the diverter housing leaking water, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KFIS20XVMS1 "Arrived on site to install previously diagnosed and ordered parts. Due to the right RC door gasket being torn, the ice chute gasket/seal being badly aged and the start device not functioning, I removed and replaced the start device and ice chute gasket and using my heat gun, I heated the door gasket and removed and replaced the RC door gasket. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78729
Wesley
Job Details: 10/23/2020
DRYER LG DLGX2651W Arrived onsite and found bad ignitor. Completed repair. And advised customer on repair. All checks good.
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for fridge doing the same thing as last time. Water is dripping from ice maker into fridge. Ran diagnostics and no error codes came on. Pulled off kick plate and noticed feet were not lowered. Lowered the feet and raised the fridge in the front to prevent water from spilling out of ice tray and into fridge cavity. No leaks detected. Job completed.
Near Austin, TX 78717
Kayman
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite to install previously diagnosed parts. I installed the heating element and hinge pads. Unit is working as designed at this time and no leaks were detected during time of service.
Near Austin, TX 78754
Matthew
Job Details: 10/23/2020
DRYER MAYTAG MGDX655DW2 "Arrived onsite for dryer not heating. Upon inspection found faulty cutoff. Replaced cutoff, tested unit and unit is functioning properly. Also while performing inspection noticed that air seemed to be restricted externally. Recommended that customer have someone check and if necessary clean the external ventilation. Job complete."
Near Austin, TX 78704
Leonardo
Job Details: 10/23/2020
MICROWAVE WHIRLPOOL KMBD104GSS01 Arrived on site to test unit for door not closing. Test unit and found right track not secured not allowing door to close all the way. Secured track correctly test unit and unit test good job complete.
Near Austin, TX 78751
Richard
Job Details: 10/23/2020
RANGE WHIRLPOOL WFE515S0ES2 Arrived onsite for the oven range door vent trim broken. Replaced vent trim and door tested good . Complete
Near Round Rock, TX 78681
Kayman
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived onsite for refrigerator frosting up I. The RC as per customer. I found the main control is sending signals to defrost but the control UI is not. The UI will need to be replaced again for repair. Office to R/S due to part availability. ; ordrng 1 W10861908 (cntrl-elec)
Near Austin, TX 78726
David Z
Job Details: 10/23/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to follow up on items freezing in RC. After last repair customer informed me that items in the drawers were freezing. Customer was instructed to power cycle unit. They increased temp and power cycled. Unit went back to proper operation after. On arrival RC was at 45 like customer had set it to, and wanted help adjusting settings. Set RC to 39 to make sure nothing would freeze again. Advised to clear up airflow gaps on shelves, they are obstructed. Once that is done all should be normal again. Call complete."
Near Austin, TX 78704
Richard
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID JF36NXFXDE01 Arrived onsite for the refrigerator led lights not working. Installed new led board and it did not resolve the issue. Replaced top 2 led modules and the top lights are working good and the freezer lights are working. Replaced the bottom left hand led module and the side LED’s are still not working properly. Ordering more modules to replace the side compartment leds. Office to schedule ; ordrng 6 W11462342 (MODULE )s
Near Austin, TX 78704
Leonardo
Job Details: 10/23/2020
OVEN JENN-AIR JJW3430DS02 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
Near Leander, TX 78641
Kayman
Job Details: 10/23/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite for washer making loud noise while washing. Upon Inspecton I found the feet all the way up so I lowered all the feet as far as they would go. I tested the unit and could not recreate any abnormal noises during any of the function test. Job complete.
Near Georgetown, TX 78628
Tyler
Job Details: 10/23/2020
WASHER GE GTWN4250DWS Arrived on site for a washer that was leaking water into the tub as well as not precisely filling on each cycle the way it should. I ran a diagnostic check and found that there were no error codes in the binary system indicating any kind of software or hardware failures but I didn’t notice upon arrival of the cold side water valve was giving a small dribble of water drip by drip very consistently the entire time I was there after running the unit I was able to verify that the pressure switch is working as designed the control board drain pump and everything else is working but the water inlet valve would not open up all the way in enough water in and would also not shut all the way causing water to still drip in tub. install the valve and re-tested unit and found that any prior issue with the machine was not resolved after the water in the valve was replaced unit now functioning as designed call complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/23/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on job to replace harness. After replacement unable to test customer didn’t have replacement power cord yet.
Near Bastrop, TX 78602
Andy
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site for refrigerator not cooling properly and not making ice. Performed temperature test and found 27° in FC and 46° in FC. Found all fans and compressor running. Found poor frost pattern on evaporator. Found compressor running hot and pulling 1.4 amps. Unit will need SS repair. Ordering needed parts. Office to schedule return trip. 2 hour job. Authorization needed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (SS REPAIR) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10832994 (compressor) and 1 W11116006 (evaporator RC) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator FC)
Near Austin, TX 78734
Brandon
Job Details: 10/23/2020
DISHWASHER GE GDF570SSF4SS "Arrived on site for customer complaint of top rack not washing properly, found diverter and water pressure issues,
Near Cedar Park, TX 78613
Tommy
Job Details: 10/23/2020
RANGE WHIRLPOOL WFE505W0JZ0 Arrived onsite for electronic range having cooktop on even when off. Upon arrival found unit wasn’t running but control was miss reading saying cooktop was hot caution even when cooktop wasn’t hot. Ordering control office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11314391 (CONTROL )
Near Bee Cave, TX 78738
Brandon
Job Details: 10/23/2020
BUILT-IN M/W KITCHENAID KMBD104GSS01 "Arrived on site for customer complaint of unit creating a lot of steam when in use, ran a 4 minute test with microwaveable Mac and cheese, covered with 1 paper towel, unit steamed up a lot, causing UI panel not to respond. Called tech line, they said this is normal use and to cover the food with a microwave safe cover to try and contain the steam as much as possible. Unit is working as designed. SR# 7729108619"
Near Spring Branch, TX 78070
Andrew
Job Details: 10/23/2020
DISHWASHER KITCHENAID KUDE60HXSS5 "Arrived on site to replace control panel from previous diagnosis. Replaced panel, tested unit, unit works good. No leaks detected. Job complete."
Near Dripping Springs, TX 78620
Robert
Job Details: 10/23/2020
REFRIGERATOR FRIGIDAIRE FRT8B5EWA Arrived on job for complaints of refrigerator temperature warm. Found the evaporator motor has 120v but not working. Replaced motor and unit cooling now. No leaks detected at time of service.
Near Marble Falls, TX 78654
James
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site and found unit not making ice and freezer not freezing. Customer stated that the unit has not cut off in a week but has noticed ice production slowing and freezer not freezing. Found freezer at 45 degrees and fresh food at 40. Unit will need new compressor, fresh food evaporator and drier to repair cooling issue. Unit will also need new control and ui to correct unit shutting off on its own. Office to schedule return services for 3 hours. ; ordrng 1 AUTHO (AUTHO) and 1 CNOTE (3 HR SS) and 1 UNKNOWN (COMPRESSOR) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Marble Falls, TX 78654
James
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site and found unit not making ice and freezer not freezing. Customer stated that the unit has not cut off in a week but has noticed ice production slowing and freezer not freezing. Found freezer at 45 degrees and fresh food at 40. Unit will need new compressor, fresh food evaporator and drier to repair cooling issue. Unit will also need new control and ui to correct unit shutting off on its own. Office to schedule return services for 3 hours. ; ordrng 1 AUTHO (AUTHO) and 1 CNOTE (3 HR SS) and 1 UNKNOWN (COMPRESSOR) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Austin, TX 78731
Kevin
Job Details: 10/23/2020
WASHER WHIRLPOOL WGT4027HW0 "Arrived on site and inspected washer/dryer combo and found lid latch will not engage. This unit requires the dryer to be removed in order to access lid latch. Two technicians will be needed, washer is in a closet accessed from an exterior porch, took one picture of location. An oven dolly preferably with platform will be needed to support dryer while latch is replaced.; ordrng 1 2TECHS (AND OVEN DOLLY)"
Near Leander, TX 78641
Tommy
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher not cleaning. Tested unit in diagnostics found unit sump was not operating. And control may also be running incorrectly. . ; ordrng 1 W11087376 (SUMP AND MOTOR )
Near Austin, TX 78703
Kevin
Job Details: 10/23/2020
WASHER MAYTAG MHW8630HC1 Arrived on site and found customer does not believe detergent is being released properly into wash during cycle. Discussed and considered replacing dispenser drawer. Spoke with techline later and they recommended contacting customer and suggested they change detergent ratio 6x is least 2x is most 2X. Before replacing parts 7729116164
Near Nolanville, TX 76559
Al
Job Details: 10/23/2020
REFRIGERATOR FRIGIDAIRE FGHS2655PF5A Arrived on site and inspected refrigerator not dispensing ice.Confirmed the complaint and found the container was defective.Removed and replaced it and unit tested as designed.Job complete
Near Austin, TX 78750
David Z
Job Details: 10/23/2020
WASHER MAYTAG MVWB765FW3 Arrived on site to install lid diagnosed on previous visit. Found left hinge point cracked on lid. Replaced lid. All is now working as designed. Call complete.
Near Hutto, TX 78634
Cliff
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to diagnose a refrigerator that is not producing ice properly. Tested unit and found icemaker cubes too large. Also noted improper cycling of ice box fan. Ordering all possible parts to correct issues. Water valve, pressure regulator, waterline, control, and user interface will all need to be replace the complete repairs. Office will need to return appointment to the part availability.; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 W11043013 (valve) and 1 W11284720 (UI) and 1 W11399844 (CONTROL)"
Near Temple, TX 76501
Jonathan M
Job Details: 10/23/2020
WASHER ROPER RTW4516FW2 Arrived on site for a washer where the customer had questions about water level. Inspected unit and work area. Customer advised that the unit doesn’t seem to feel very much in her unit and was concerned that this unit isn’t working properly. Put unit and service diagnostics and found an F2 E1 (stuck key) error code. Ran unit through an auto testing unit ran as designed. Ran unit through a normal Highwater regular cycle and unit ran as designed. Customer advised that the water does not go above her clothes and unit had been sent to the auto sensing. Informed customer about new features on these washers and how to get more water into the basket. Unit is working as designed. Call complete.
Near Temple, TX 76504
Jonathan M
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID WRV986FDEM Arrived on site for nice refrigerator that’s not making ice. Inspected unit and work area. Attempted to jump icemaker and found unit would not jump. Tested voltage going to the icemaker and found 15 V. Checked wire harness connections and found one of the wires not connected on the connectors. Reconnected connectors and tested voltage going to the ice maker. Found 124 V going to the icemaker and attempted to jump the icemaker again. Unit harvested and filled and is working as designed. Call complete.
Near San Marcos, TX 78666
Jacob
Job Details: 10/23/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for door to unit not closing properly. Looked at door p. Saw that the left hinge was not interested properly to hold up the door. Re aligned door and hinge. Tested door. Door tested good. No issues at this. Job complete