"Arrived on site to diagnose microwave that is not heating and throwing inverter error. Ran unit and could hear abnormal noise coming from inverter area, and no heating being done. Removed wave guide covers to check mag tip and wave guides and found lower wave guide cover has a good sized melted spot almost burned through. Checked guide with mirror and saw what looked like consistent arcing, and discoloration In the guide.

"Arrived on site for refrigerator shooting water straight out when dispensing. Found customer was using cup with not a large enough opening and when pressing paddle water was not hitting cup. Found water spout correct. Shown customer how to dispense water . Unit tested good, no water leaks detected during service."

"Arrived on site for dishwasher not cleaning dishes and rust developing in unit. Inspected unit and work area and found major rust buildup from both upper and lower racks. Due to normal wear and tear. Performed diagnostics mode and tested operation. Found wash motor not activating. Measured voltage to motor and found getting 120 volts. Found failed motor due to normal wear and tear. Found heater circuit opened. Measured resistance on heater and found failed, due to normal wear and tear. Found upper rack discontinued and no longer available. S ; ordrng 1 WD05X10008 (heating element) and 1 WD26X10050 (motor asm) and 1 WD28X10190 (lower rack) and 1 WD28X10286/(upper rack asm)"

"Arrived on site to diagnose dishwasher leaking water when in use. Ran unit and found a leaking coming from the back. Moved unit out and traced the leak to the heater, and found it is running out from the heater seal. Tried tightening nut, but this did not stop the leak. Unit needs a new heater to resolve. ordrng 1 WPW10082892 (Heater)"

Arrived on site for AIG WASHER WILL NOT COMPLETE THE CYCLE. Placed in diagnostics and no error codes came on. Ran through auto diagnostics and all cycles completed without issue. Ran manual high speed spin and washer is level and spun at highest rpm for thirty seconds without issue. Ran manual agitation and agitated as designed. Customer stated when she tries to pause the load it wouldnt pause and unlock the lid. We placed the washer in a quick wash and we were able to pause and open lid. Customer stated shes tried running clean washer with affresh cycle and the tablet never dissolves and it doesnt seem to run in this cycle. She supplied an affresh tablet and we placed it in the clean with affresh cycle and it began cleaning with affresh as designed. Tablet had dissolved as we watched it start and it is cleaning. Job completed.

Arrived on site for microwave not heating. I inspected the unit and work area. I found the right side interlock not engaging all the way. I found the interlock not installed properly. I reinstalled the interlock properly. I tested the unit and found it working as designed. Job complete.

"Arrived on site for door issues. Added grease to door hinges tested door operation working as designed,repaired side door panel."

Arrived onsite for cooktop with burners not igniting. Upon inspection I found the center burner intermittently not igniting. I found the igniter sparking downward mostly. I found the finish on the burner cap wearing off. I am ordering the cap kit for the repair. Office to R/S due to part availability. ; ordrng 1 W10833886 (Cap kit) and 1 W10811599 (Burner head center) and 1 W10852959 (Ignitor)

"Arrived on site for customer complaint of error code and unit not completing cycles, found f8e1 error code. Ran diagnostic test cycle found no cold water entering unit, found kink in cold water hose, I adjusted the hose, unit tested good."

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and it is operating just not heating. I found the element cutoff was burnt/shorted and melted the wires again. Also found the fuse, thermostats, and element were bad. I removed and replaced the element, cutoffs, fuse (from van stock-WP3392519) and thermostat and re-wired the harness at the element cutoff and retested. Unit is operating as designed. No lint observed during service, job completed."

Arrived on site to diagnose dishwasher that was not running the lower spray arm. Customer had tested spray arm and seen water coming out the sides. Replaced with new power spray arm. Ran unit in diagnostic and verified it is running in step 6 as designed. Advised to follow up if dishes are not getting cleaned at this point. Call complete.

Arrived onsite for unit shaking. Put unit in drain and spin with nothing in it and unit was shaking. Unit needed to be re leveled as the unit in a metal pan. Was able to get the unit to shake less from how the unit was sitting. but the unit is in a big metal drip pan. Spoke with tenants about loading procedures to help with the shake issue. Called tech line. Reported issues and what was done to fix the unit. Said that the big metal drip pan can cause the issue of the unit shake more than usual because the pan may not be flat or secure as the floor would be. Spoke with Chris got sr#7732139439. No leaks at this time. Job complete

"Arrived on site to diagnose refrigerator not dispensing ice and leaking air. On arrival found the ice bucket had half frozen ice and the auger motor just made a high pitched electrical noise. Replaced auger motor and also found the dispenser motor door rod snapped off, so door couldnt open all the way or seal. Replaced motor and ice door. Adjusted dispenser rod height and verified all is working as designed. Call complete."

"Arrived on site to diagnose ice machine making loud noises and an issue with the door being loose, upon gaining access to the ice machine I found that the recirc pump is making the loud noise, I replaced the recirc pump and now the unit is operating properly as designed. I tightened the door skin but I found that the foam in between the door and the door skin is too thin causing the issue

"Arrived on site and inspected refrigerator and found noise customer is hearing is compressor running and refrigerant moving through lines, sound is normal for this model and cant be changed or adjusted.

Arrived on site to replace previously ordered parts for dishwasher. Upon arrival I noted unit is fully functional and no mechanical failures were present. No repairs needed and no leaks were found at time of service.

Arrived on site to replace TOD. Customer said was giving error code. Replaced TOD and tested the oven to 350. Tested oven and Microwave. Both oven and Microwave tested good.

Arrived on call for complaint of filling with water in off cycle. Found the valve not shutting off completely. Replaced valve and run diagnostics. No leaks detected at time of service.

"Arrived onsite for unit making high pitch noise. Tested unit, unit is working at this time. Could not duplicate the problem. Unit works as designed.Builder was there to verify. Job complete"

Arrived onsite for refrigerator freezing items in RC compartment. Upon inspection found ice buildup on diffuser. Diffuser not operating properly. Replaced diffuser. Tested unit and unit is functioning properly. Adjusted temperature setting one setting down. Customer will monitor. Job complete

Arrived onsite for refrigerator not dispensing ice. Upon arrival tested unit and could hear auger motor energizing but not dispensing. Removed ice bin and found spindle out of position. Adjusted spindle and tested. Unit is now dispensing ice properly. Job complete

"Arrived on site for water leaking. Uploaded picture of floor damage removed kickplate found water leaking from fill tube fitting,replaced fitting ran icemaker fill cycle no leaks ran water dispenser no leaks,pulled unit out no leaks in back of unit"

Arrived on site to replace door boot for washer. Replaced boot and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to replace failed modules, I replaced 3 modules in RC and 1 in freezer compartment, unit tested good."

"Arrived on site and installed previously diagnosed parts. Installed new tub, sump and motor, dispenser, and wash arm. Tested unit, unit tested good. No water leaks detected, job complete."

"Arrived on site for WHEN YOU PRESS START THE LID LOCKS, IT STARTS AND THEN STOPS AND STAYS LOCKED AND HAVE TO RESET it to try it again and just keeps happening again and again until it eventually go thru a cycle. Placed in diagnostics and got F7E5 error code. No other codes came on. Gained access to inspect the shifter based on the error code and found a large amount of oil coming from the gear case. Ordering gear case W11132267, Cam assembly W10721967 and belt WPW10006384. Returning with all previously ordered parts. All parts to be ordered will need authorization. Once gear case, cam assembly, and belt are installed we will test the function of the washer. The lid safety assembly may be needed based on what the customers initial complaint is. The actuator shifter is covered in oil and will also need authorization to be replaced. Customer will allow us to use his sink and his dish soap to clean the dust cover currently covered in gear case oil. It is not damaged and can be remounted once cleaned. ; ordrng 1 W11132267 (Autho Gear Case) and 1 WPW10006384 (Autho Belt) and 1 W10721967 (Autho Cam assembly)"

Arrived on call for complaint of no heat. Test voltage and found it is correct. Test heater and found it open . After installation test operation heater working properly.

Arrived on call to replace previous diagnosed part. After installation test operation fan working properly.

"Arrived on site , replaced start / overload that was shipped to customer , gave defrost heater to him . Started unit up and was getting good frost pattern . Unit is not hooked up to water . Job complete"

Arrived on site. Checked freezer temperature reading 10? called tech support ran diagnostics during freezer cool pressure reading +20 and refrigerant passing through fresh food evaporator also per tech support need to replace 3 way valve; ordrng 1 W10545670 (3 way valve)

"Arrived on site for freezer and fridge lights being out. I gained access to the freezer light and replaced it with new. I replaced the lights in the ice box, and one that was out on the side. All lights are working properly. Job complete."

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker t-stat failed and replaced icemaker. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to replace previously diagnosed basket, upon arrival I gained access to the basket after removing the wash-plate and retainer, I replaced the basket and put the unit back together. I put the unit into service diagnostics and ran the unit in a manual high spin, I found no noise present and the unit is operating properly as designed. Job complete."

"Arrived on site to diagnose a washer that is not cycling properly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service."

"Arrived on site for customer complaint of broken cover on crisper drawer, I replaced cover, unit tested good."

"Arrived onsite to replace previously diagnosed parts. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged to spec and equalized at about 50 psi. Ran unit and recorded 0/125 psi. Unit began cooling. Advised customer to put a bottle of water in the freezer and once the bottle is frozen allow 24-48 hrs. If bottle remains frozen, unit is at temperature. Customer will monitor. Job complete"

"Arrived on site to diagnose dryer with stuck keys, upon arrival I gained access to the unit and found that there are intermittent buttons on the console that are not selectable, Office to set return service when the console arrives, the customer also informed me that the unit was heating but not drying clothes well, I informed her that the likely cause is due to improper airflow to the unit due to restrictions in the vent, she informed me that they had last cleaned the vent out before the unit was bought, will verify air flow once console is installed and unit is operational.; O-emld tckt"

Arrived on site for washer making a noise. I inspected the unit and work area. I spun the tub and could hear a screech noise. I gained access to the gear case and found the cam not clipped in all the way I reseated the cam. I inspected the motor and found the fan shroud warped and hitting the side..; ordrng 1 W11283592 (Motor)

"Arrived on site to diagnose dryer not starting a cycle with power to the console, I removed the top and front and gained access to thermal fuse under the drum, I found that the fuse has no continuity, I replaced the fuse and now the unit is operating properly as designed

Arrived on site for sealed system repair. I gained access to the compressor and replaced it with new. I replaced the dryer and installed a access valve. I put a measured charge into the system and found it holding. I put the unit into test 40 and let it advance to the fc I found pressures at 2 low and 125 high. The unit is working as designed. Job complete.

Arrived on site for broken wheel on adjuster . Found the plastic adjuster had failed. Replaced broken adjuster with new adjuster kit. Tested unit. Unit works good. No leaks present at this time. Job complete

Arrived onsite for the dryer not starting. Looked at the unit and tested both washer and dryer. The washer was working with no issues. The dryer turned on for a few seconds then shut off. Upon further inspection. Found that the black wire on the terminal block had burned up. Replaced terminal block. Tested the unit. No issues at this time. Job complete

Arrived on site to install side vent kit for dryer. Installed kit and all is working properly at this time.

"Arrived n site to install previous diagnosed parts. Uninstalled unit to gain access to heater mount. Removed failed heater and spray arm. Inspected unit for possible leaks from heater and none found. Reinstalled unit and tested operation. All tested good, no water leaks detected during service.

Arrived onsite for dryer with melted terminal block. I confirmed the complaint. I installed the provided terminal block kit. The customer provided a new power cord. I installed the cord and tested the unit. The unit is working as designed at this time. Job complete.

Arrived onsite for unit dead and not operating and found neutral supply shorted at block. Repaired wiring to restore function. All he is good.

"Arrived onsite for the freezer getting over freezing in the freezer. Checked the seal and noticed that at the bottom of the door seal had ripped off, letting the outside air to seep in.

Arrived on site for dishwasher leaking. I inspected the unit and work area. I ran the unit through a diagnostics cycle. I found the diverter leaking. . I am ordering the sump and motor assembly to complete the repair.; ordrng 1 W11087376 (Sump and motor)

Arrived on site for lid latch not working. I inspected the unit and work area. I gained access to the control and found the lid latch connectors not seated properly. I reseated the connectors and tested the unit. It is working as designed. Job complete.

"Arrived on site to inspect wall oven display flashing. Upon further inspection, I found the unit control panel display flashing the sign to plug the unit in. I removed the unit from the wall and inspected the control panel harness. Checked continuity to the harness and it was good. I checked voltage to the unit at the junction box and it is getting 240V. I removed and replaced the control panel and retested and unit is operating as designed. Job completed."

"Arrived on site for customer complaint of unit leaking water, found a lot of water inside vent hose, instructed customer to have vent checked. Unit had no error codes and tested good."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the cutoff kit consisting of the cutoff and thermostat and tested. Unit is operating as designed. No lint observed during service, job completed."

"Arrived on site for DOOR SEAL IS TORN UP, NOT SEALING-PHOTOS ON FILE. Found gasket shredded and falling off. Removed old gasket and scraped off as much old sealant as possible to allow a new bead of sealant to adhere. Installed new gasket and gave twenty minutes to allow new gasket to adhere to door. Remounted door to dryer and left door open to ensure new gasket stayed puffed out to ensure once adhesive dries the gasket makes a good seal. Let customers know they can close the door around 2 pm today and the dryer would be ready to use. Job completed."

Arrived onsite for for door not staying shut. Tested unit and door would open on its own. Adjusted the door switch holders. Tested the unit. Unit tested good.job complete

"Arrived on site and installed previously diagnosed parts. Installed new igniter and coil. Tested unit, unit tested good. Dryer now functioning as designed."

"Arrived on site to inspect dryer not working. Upon further inspection, I attempted to test the unit and it failed to respond. I removed the back cover and tested the cutoffs, thermostats, fuse and element and found the fuse was bad. I removed and replaced the fuse and retested and the unit is operating as designed. No lint observed during service, job completed."

Arrived onsite for unit not heating. Found good voltage and no harness damage. Tested cut offs and element. Found cutoff shorted but element is not grounded. Replaced cutoff with cutoff from truck stock. Tested unit. All checks good. Advised customer to have vent cleared of lint and debris as airflow blockage is the cause of the overheating failure. ; used 1 279816 ( Cutoff) from stock

Arrived on site to diagnose a microwave that is tripping the breaker. Found failed door switch and switch holder. Replaced 1 door switch and holder and tested unit. Found all is functioning properly at this time.

"Arrived on site and installed previously inspected part. Installed new bellow. Tested unit and unit tested good. No water leaks detected, job complete.

Arrived onsite for dishwasher with f2e2 error. I confirmed the complaint. The techsheet advises to replace the console. I replaced the console and tested. I found the valve restricted and not filling with enough water I found the diverter on the motor showing signs of a leak.

Arrived onsite for oven showing cooktop hot upon arrival found both front right and infinite switch reading incorrectly. Replaced and tested unit is now operating as designed. Job Completed.

Arrived on site for refrigerator need previously diagnosed FC door. Upon arrival I installed need a door during repairs I found that I could not reattach the old handle to the new door due to the threading inside the handle being stripped out and not allowing the locking back in to hold handle in place.; ordrng 1 W11163764 (Handle)

"Arrived onsite for unit leaking from the ice dispenser. Unit was making ice no problem and water was dispensing good. Customer had a concern about the ice cubes getting stuck in the ice chute and water would drop out when the door gets opened from the ice chute. Tested the ice dispenser and some cubes did get stuck. Called Techline said to be sure that the ice dispenser pedal is pushed all the way to let the door open fully. Said that some ice buildup may occur over time if the customer only uses crushed ice and that some of the ice may turn into water and drip over time because a lot of outside air can get to that area melt the ice. Gave me pointer W10647960 to show the customer, got sr#7732136197. Showed customer pointer and let them know that it is a use and care for the customer to keep track of. No leaks at this time. Job complete"

"Arrived on site for water not dispensing. Removed drawers and cover,found gap between fan scroll and air tower,added sealer between gaps,defrosted and flushed water tank,water dispensing correctly no air leaking from gaps."

Arrived onsite for refrigerator ice maker not producing ice. Upon arrival tested unit. Ice maker not responsive. Checked for voltage and was not getting a reading. Uninstalled icemaker and found four connector harness with bent prong. Adjusted prong and secured harness. Ran test and ice maker completed harvest and filled with water. No leaks present at this time. Job complete.

"Arrived onsite for washer not spinning. Upon arrival removed basket and found unit gear case completely bound and unit motor completely damaged, tested unit drain as customer stated unit was draining but struggling found unit drain barely pushing water through, quoted customer for motor, drive shaft and drain pump.

Arrived onsite for refrigerator making clicking noise. Upon inspection I found the FC=6 RC=32 when set to 38 and 0. I ran thermistor tests is diagnostics and they all passed. I ran the damper but could not recreate any abnormal noises. I waited and started hearing the clicking in question. I pulled the unit from the wall and found the warning label was tapping against the wall causing the clicking noise. I accessed the control and tested resistance values of the thermistors. They showed in range. I replaced the main control due to the temperatures being off in both sections. I advised the customer to monitor the unit. Job complete.

Arrived on site for washer needing previously diagnosed ACU. Upon arrival I confirmed prior diagnosis and reassembled unit with a new ACU. I then ran multiple diagnostics and normal mode tests and found lid lock/ACU fully functioning as designed. Call complete

"Arrived on site. Installed new door kit,door,guide and arm tested ice dispenser operation good. Defective water filter,also informed customer old filter could not be removed due to tile in front of unit.

Arrived on site to inspect unit for not freezing and not cooling at all. Upon inspection found the unit was clicking trying to start compressor. Replaced start device and tested. Compressor ran with no issues. Complete

Arrived on call to replace previous diagnosed parts. ; O-emld tckt

"Arrived on site to replace faulty heating assembly, after replacing found unit would not dispense properly, called GE tech line, found faulty heater tank, ordering part. ; ordrng 1 WR17X25782 (Hot water tank)"

"Arrived onsite for microwave not heating. Upon arrival found unit mag was bad, checked cavity thermostat and found it was good. also ordering unit mag thermostat JIC. ; ordrng 1 W11360415 (Mag thermostat)"

Arrived onsite for oversudsing problem found error codes indicating long drain oversudsing and air trap error. and cleared air trap hose and advised on maintenance and soap usage. All checks good. Unit is now operating as designed.

"Arrived onsite and found failed magnetron symptom. Replaced magnetron, capacitor and diode again. Unit is now operating properly. Advised customer on repair, all checks good. Unit is now operating as designed."

Arrived onsite for refrigerator with access condensation in cabinet. Upon inspection found condensation in RC compartment and frost in FC compartment. Upon inspection found gaps between ?skin? and liner allowing warm air to migrate into cabinet. Per Whirlpool recommendations used Whirlpool factory silicone to fill gaps. Notified customer to give minimum 24 hrs for silicone to dry. Customer will monitor.

Arrived onsite for refrigerator with interior lights out. Upon inspection I found the RC upper LEDs were out. I found the FC light out as well. I accessed and replaced the FC light and all lights in the RC restored function. Repair is covered under SP W11460554. I leveled unit while onsite as well. Job complete.

"Arrived on site for previously repaired microwave, upon arrival I gained access to the unit and removed it from the cabinet hinges and found that the vent was being obstructed not allowing for the blower to open the vent properly to differentiate the fan settings. I removed the obstruction of the vent and now the unit is operating properly as designed with all fan settings presenting accurately. Job complete."

Arrived onsite and repaired broken fridge door gasket by replacing and heat treating for good seal. Unit is now operating as designed. Advised customer on repair. ; O-emld tckt

"Arrived on site to inspect range error code. Customer explained the unit was malfunctioning on the day of the recent storms, which cycled power several times throughout the day. He advised the range has been working properly since the storm. I turned it on and got it to 350 degrees in the allotted time without any errors. Unit works properly. Couldnt duplicate the malfunctions. Job complete"

Arrived on site to install previous diagnose part.I removed the old fc door and installed a new one. I tested the door. It is working as designed. Job complete.

"Arrived on site to test unit for freezing food in RC. Tested unit found customer blocking damper door, restricting air flow. Temps in RC and FC were correct and good ice production. Thermistor reading properly but replaced as a precautionary. Called tech line and advised customer on blocking airflow and placement of taller items on top shelves blocking thermistor from reading properly. No leaks detected. Job complete.Sr#7732136498"

"Arrived on site to replace bellow and clamp from previous diagnosis. Replaced parts, tested unit, unit works good. No leaks detected.

"Arrived on site for washer stopping or not finishing cycles . Ran diagnostics, found no cold water entering washer . Found valve clogged with debris. Replaced valve , ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete ."

"Arrived on site to inspect microwave display digits dimming/going out. Upon further inspection, I found the digits furthest to the right were not functioning too can only see the zero.I removed and replaced the UI kit and retested. Unit is operating as designed. Job completed."

Arrived onsite for refrigerator with door scraping or squeaking when opened. Upon inspection I confirmed the RC door creaks and squeaks badly when opening and closing. I removed the door and inspected the hinge and cams. I found the hinge slightly sagging and no grease on the bottom cams. I bent the hinge up slightly and added grease to the cams. I re installed the door and it is no longer squeaking. The customer brought to my attention the unit being out of level. I leveled the unit. Job complete.

"Arrived on site to replace idler assembly, after replacing, unit tested good.

"Arrived on site. Replaced defective ice box fan,ran diagnostics fan powered on.

Arrived on site for a range that won?t heat either oven. Inspected unit and work area. Confirmed customers complaint and found the igniter is turning on but no gas being supplied. Checked voltage from the control and found proper voltage going to the igniter?s. Check the igniter?s for resistance and off showed within range. I called Whirlpool Techline and spoke to Drew SR# 7732144365. He had me check resistance he values again and tracing voltage. He advised that the resistance value on the valve was out of spec and to replace the gas valve. Check the new gas valve and check resistance on the valve. Found the same resistance rating on the valve. I called back to whirlpool Techline and spoke to Adrian (same SR#). He had me check to see if the safety check valve was turned off or on. I found that the valve is turned off which he advised would only make it to where the burners were receiving gas. Flipped it on and all the elements began to ignite and turn on as designed. Call complete.

Arrived on site and inspected display not working properly. Confirmed some of the buttons didnt work properly. Attempted to uninstall the unit and discovered the unit was shoved into the cabinet so tight when I attempted to remove it the wood sounded as it it was going to break.

Arrived onsite for dishwasher not draining. Upon arrival found unit drain pump burned out. Replaced and tested unit is now operating as designed.job Completed.

"Arrived on site to diagnose unit for not heating, tested unit found bad element, dryer was full of lint build up, cleaned out lint, replaced element, tested unit,unit working as designed,job complete"

Arrived on call to replace previous diagnosed parts. After installation test operation. No leaks detected at time of service.

"Arrived onsite to replace sump and motor. Replaced sump and motor. Tested unit,unit worked good. No present leak at this time."

"Arrived on site , replaced fresh food door ,plug and badge . No water leaks detected at time of service. Job complete."

"Arrived on site and found washer/ventless dryer combo is being used to meet ADA compliance at apartment complex. Lint is building up on bellow surface and causing it to leak between bellow and door glass. Thoroughly cleaned lint from bellow and set unit into diagnostic cycle. Filled it with water and ran all functions through manual diagnostics and it is no longer leaking. Run times of eight hours or more are normal for this unit. This will not be functional in an apartment setting. Reported issue to tech line, job complete. 7732144926"

"Arrived on site for both ovens not heating to correct temperature. Inspected unit and work area. Performed diagnostics mode and checked error codes. Will need to perform temperature test to continue testing. Customer stated she would need to contact home warranty for approval and they was at lunch at time of service. Found broil element operating after unit preheated. Powered unit off to allow unit to cool. Arrived back on site and gained access to control. Measured lower bake element and found opened.

"Arrived on site for a washing machine that?s going off balance. Inspected unit and work area. The customer advised normal wash load cycle seem to be OK but when she?s doing heavier loads of towels or throw blankets, the unit seems to go off balance not finish the load. Ran the unit through diagnostics and found an F0 E5 (off balance load) error code. Ran the unit through an auto test in the unit ran as designed. I did notice the washer unlevel due to the house being slanted. I did adjust the feet on the washer but did advise to her that heavier load cycles can go off balance due to uneven weight distribution. I did show her how to complete her cycle if that happens in order to get the unit to finish but did advise that she would need to re-distribute her clothes evenly. The unit is working as designed. Call complete."