Arrived onsite for water with small coming from it. Upon arrival I smelled the tub as the customer instructed and smelled a slight mildew smell. I then ran unit in cleaning cycle with a packet of affresh in then tub. At the end the small was no longer there. I put in some more Affresh and ran clean cycle again and advised customer off this. I also noticed so vinegar in laundry room so I advised customer on not using vinegar to clean the unit. Unit is operating as designed. Job complete

"Arrived on site to replace heater, after replacing, unit tested good."

"Arrived on site. Replaced evaporator,compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Installed updated icemaker.

Arrived on call to replace previous diagnosed parts. After replacing the block kit test dryer.

Arrived on site to follow up on microwave with damaged bulb housing and control. Pulled parts and found control was not ordered on previous visit. Ordering new control to resolve. Will return with other necessary parts. Office to schedule when control arrives. ; ordrng 1 W11342846 (Control)

Arrived onsite for the right door hinge broken. lol at the door hinge and saw that it had broken. Replaced the right hinge only. Tested the door. No issues at this time. Job complete.

Arrived onsite for to install properly diagnosed parts. Upon arrival customer informed me that the washer would trip breaker at end of wash cycle. I gained access to the line filter and the boor lock and replaced both of them. The I arrived to run diagnostics and was not able to. I replaced control and tried again and was able to run diagnostics and found that the unit is now operating as designed. I ran a quick wash and found the same. Unit on tripping breaker.

Found door gasket for ice chute was not installed on the door. Ordering gasket WPW10287601 to return and complete the repair. ; ordrng 1 WPW10287601 (Door gasket)

Arrived onsite for the unit not cooling in the refrigerator. Looked at the unit and found that the ice had built up around the evaporator. Let customer know that the unit needs to be unthawed 24 to 48 hrs before returning. Did test the unit in diagnostics and could not hear the fan working in the refrigerator. Reschedule with customer

Arrived to inspect broken cooktop. Confirmed the complaint and was told customer was cooking on it last week and it cracked. Unit will need authorization and another cooktop WB62X25973. ; ordrng 1 WB62X25973 (Cooktop)

Arrived on site to test unit for front panel coming apart. Found stainless separating from glass will need new from panel. Office to reschedule ; ordrng 1 W11176456 (Front panel)

"Arrived on site for customer complaint of loud noise and seeing flames, found heat shield stripped at screws, so its just hanging, ordering heat shield and screw. x; ordrng 1 3204254 (Heat shield) and 1 131168200 (Screw)"

Arrived on site to test unit for unit sparking on its own. Found shorted harness and module. Replaced both parts test unit and unit test good job complete.

"Arrived on site for Not Spinning or Wet Clothes at the End of the Cycle - Top Load Washer. When I walked in Customer stated it is full of water and wont turn on. Tried diagnostics numerous times and couldnt get in. Disconnected all wires from control and got into faults. Faults were long drain, motor fault, and pressure system. While in diagnostics washer wouldnt drain. Ordering pump W11399437, lower harness W11545744, and control W11458145 to return and complete the repair. Returning with actuator based on motor fault. Will need to use shop vac upon return to remove water from basket. ; ordrng 1 W11458145 (Control) and 1 W11545744 (Lower harness) and 1 W11399437 (Pump)"

Arrived onsite for the suction line from the compressor freezing over. Looked at the unit. Customer had no issues with not cooling or freezing. Customer said the unit did have a sealed system repair done 2 or 3 years ago. Determined that the compressor is over charged causing the line to freeze up. Need to set up a return with a sealed system tech to remove or add refrigerant from the service tap.

"Arrived on site for fridge not dispensing ice and frost in FZ . Husband had figured frost in freezer, was food not allowing door to close properly. Ice bin is pushing out when trying to dispense . Bin is not locking into place. Ordering bin . Call to set return. No water leaks detected at time of service. ; ordrng 1 W10562191 (Ice bin)"

Arrived on site to replace previously diagnosed parts. Steamed out the ice on drip pan. Replaced duck bill with drain tube. Ensured drain was free by pouring cup of water down drain. Job complete

"Arrived on site. Removed defective freezer door,installed new freezer door,checked door seal good."

Arrived on site to test unit for broiler not working. Found broken broiler element. Will need to replace element . Office to reschedule ; ordrng 1 WP9760774 (Broiler element)

Found microwave not responding and display is blank. Customer checked breaker and breaker is on. Unit has a failed internal fuse causing no power to control.

"Arrived on site to test unit for wet clothes at end of cycle, customer stated that wet clothes at end of cycle would be intermittent and from day one the washer was filling to much water, ran diagnostics cycle 12, All components tested good but at end of test cycle, a good amount of water remained in tub, replaced control and water level switch, tested unit, unit ran through full diagnostics and I noticed that the water remaining in tub was almost nothing, unit is now running as designed, no leaks detected job complete"

Arrived on site to test unit for little ice production. Found ice sheet forming properly and thick. Hot gas valve opening and releasing ice sheet but ice sheet is getting hung up on evap. Evap has rough spots causing ice sheet to hang up and melting away to almost nothing. Attempted to smooth out cooling plate as much as possible with not much change in performance. Recommend replacing evap. Needing two hours on return visit and sealed system tech. Office to reschedule. ; ordrng 1 WPW10218037 (Evap) and 1 W11506635 (Access valve) and 1 W10843121 (Non uv Drier filter)

"Arrived onsite for unit making noise during operation. Looked at the unit and unit did make quite a bit of noise. Looked under the unit and saw that the stator was rubbing with something on the floor. Removed things from underneath the unit and also noticed that the agitator has coins stuck in between, removed coins. Tested the unit once again. Unit was less loud but had a bit of a rattling too it. Let customer know that the gear case will need to be replaced as some oil has leaked from there as well as the slider and clutch.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found evap fan failed and replaced it. All is working properly at this time and no leaks were found at time of service.

"Arrived on site to test unit for not washing, tested unit found shift actuator slipped out, used shift actuator from job 320739, replaced shift actuator with new improved design tested unit, unit now running as designed, no leaks detected job complete"

Arrived on site and inspected microwave/oven combo and found when turntable motor is turned on through diagnostics it is humming but not moving. shaft turner was also broken on arrival. ; ordrng 1 461967753742 (Motor cover) and 1 W11179756 (Shaft turner)

"Arrived to inspect cooling issues. Found the unit with 45 in the RC and 29 in FC. Removed FC cover and found ice on evap. During defrost test, unit did not engage defrost and the evap motor twitched continuously. UI was sluggish to respond as well. Removed and replaced UI and tested. Unit operated as designed and after evap ice removal,operational test good and no leaks within unit. Advised CX of very slight drip coming from water supply line and they will replace."

Arrived onsite for unit not drying correctly. Tested unit and all components are functioning as designed. Instructed customer to continue using rinse aid to assist with drying.and be sure that incoming water is at least 120 degrees. Also instructed proper loading of dishes and types of plastic dishes that do not retain heat. Job complete. No leaks present at this time. Job complete

"Arrived on site for range not allowing proper oven functions. Upon arrival confirmed complaint. After further inspection I found ACU would at random turn on oven and if bake cycle was activated the relays within ACU were fused and causing broil element to also stay on.

"Arrived on site to follow up on washer that was stopping during cycles and locking up. Replaced the lower harness, control, filter, and power cord. Ran unit and noticed lights were flickering as I was plugging in the unit. I ran voltage checks on the outlet and found that voltage is dropping to 118v when lights flicker. Ran washer and found voltage was dropping to 105v and less. Unit is not functioning due to voltage drops at the outlet. Ran extension cord to another outlet and retested. Found unit would run and progress on other outlets. Advised customer needs to consult an electrician to get the voltage issues in the house resolved, as low voltage has caused issues. Unit is working as designed. Reported findings to tech line, same SR. Call complete."

"Arrived on site for washer humming, grinding during spin. Upon arrival confirmed issue but found no errors in diagnostics. After further inspection I found cause was due to failing gearcase that had been leaking oil both under unit and into tubs. Found all components between cam and washplate siezed together and unable to separate. Called techline and documented issue (Andy sr#7732576177). ; ordrng 1 W11026785 (Motor) and 1 WPW10427633 (Shield) and 1 W10902814 (Washplate) and 1 Cnote (

"Arrived to inspect microwave heating issues. Confirmed the heating issues with the 2 minute water cup test. Found the entire area underneath the glass plate is rusted. Unit will need magnetron, capacitor and diode. See attention note. Needs more work ; O-emld tckt"

Arrived on site to inspect dishwasher not filling. Found standing water inside the unit that wouldnt drain. Discovered the float switch is broken and the drain pump is not allowing the standing water to drain. I checked the filter for any obstructions and found none.

"Arrived to inspect unusual washer noises. The customer advised the noises are intermittent, but very irritating. Ran diagnostics and discovered the wash plate tines are worn and need to be replaced along with the gear case. Ordering the wash plate, actuator and will return with the previously ordered parts. ; ordrng 1 WPW10006355 (ACTUATOR) and 1 W10752283 (WASHPLATE)"

"Arrived to inspect screeching noises from the washer. Ran diagnostics and found the gear case, actuator, cam, belt, agitator were all contributing to the malfunctions. Ordering parts to complete the job. Needs more work ; ordrng 1 W11423758 (GEARCASE) and 1 W10913953 (ACTUATOR) and 1 W10721967 (CAM) and 1 W11239857 (BELT) and 1 W11161960 (AGITATOR)"

Arrived on site to diagnose dishwasher not starting cycles. On arrival found clean light blinking 7 times. This indicates a failure in the heating circuit. Tested heater at the control and found the heater open. Ordering heating element to resolve. Return visit ; ordrng 1 W10518394 (Heater)

Arrived to inspect gasket issues on both freezer and refrigerator compartments. Confirmed and reseated both gaskets in the door tracks on all 4 sides of both compartments. Customer satisfied. Job complete

"Arrived on site to diagnose washer that is making loud noises in spin and also moving around. Customer showed me video of the noises, and the shaking unit. Hand turned drum and could feel resistance if any weight or pressure is put on it. Bearing binds up with any load on it, causing both noise and vibration. If you try and turn the drum with rotor off, it squeals. Found the rotor was also rubbing on the stator, and the inside of the rotor was scraped up. Unit needs a new rotor, stator, and tub to complete repair. Office to schedule 2 man job for tub job. ; ordrng 1 W11314361 (Rotor) and 1 W11287253 (Tub) and 1 2manjob (2 man job)"

"Arrived on site to diagnose dryer that had given off white smoke on the interior and clothes felt extra hot. Removed rear panel and found burnt connector on the thermostat. Ordering wiring harness, thermostat and other components to make sure nothing else was damaged once power is restored. .; ordrng 1 WP3387134 (Thermostat) and 1 W10704067 (Harness) and 1 WPW10185982 (Timer)"

Arrived on site for range not allowing burner/oven functions to work correctly. Upon arrival confirmed complaint. After further inspection found no errors. Found knobs cracked again. Also found front and back elft burners getting full power but not fluctuating temps properly. Also found oven heating 75 degrees over all set temps when tested after done preheating. Called new techline (CRM/SR # 1647811648) and documented issue. Was instructed two returns with knobs and other sent parts as well as oven sensor to correct issue. Office to reschedule once Availability of parts is known; ordrng 1 W10833885 (Oven sensor) and 4 W11084052 (Knobs/stainless)s and 1 MER8800FZ2 (Acu) and 1 Cnote (Need autho)

"Arrived on site to diagnose refrigerator that was not making ice. When icemaker is turned on, it just dumps water onto the existing ice. Found icemaker isnt able to rotate and break the cubes in the mold, so its double filling. Replaced icemaker with new. Unit now working as designed. Call complete."

Arrived onsite to replace interlock assembly. Parts sent are not compatible with unit. Need to order and replace upper and lower switch assembly. Need to order correct switches. Office to reschedule ; ordrng 1 W11551761 (Switch) and 1 W11551558 (Switch)

"Arrived on site to test unit for tapping noise and phone like noise. Found phone like sound is ice maker fan turning on after doors are closed. Found tapping is a piece of tape on compressor cover. Removed tape, tested unit, u it working as designed. Placed unit on basic defrost mode. No leaks detected. Job complete."

"Arrived on site to inspect washer oil. Upon further inspection, tested the unit in diagnostics and it operated as designed. Tilted the unit back and found gearcase oil in the pulley shield as the seal had broken. Removed and replaced the gearcase, cam assembly and drive belt and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for not turning off when canceling bake cycle and acting erratic. Per service pointer W11525545 unit needs to be connected to WiFi for software update. Advised customer of service pointer and WiFi connectivity. Job complete.

"Arrived on site for customer complaint of loud noise at start of cycle, I ran dmls calibration, ran a load with towels, unit tested good. If problem continues, will need slider and clutch."

"Arrived on site for F6 E1 - Electric Range - PRE-ID Appliance Manager. Found both cooktop hot and cooktop on were lit on the control. Based on error removed control and installed new control. Error code was gone when placed back in diagnostics. Most likely because it was a new control and had no stored errors this error may come back because both cooktop on and hot were still lit with new control. Removed each harness from switch and found far right infinite switch was faulty. Ordering all infinite switches WPW10434452, WP3149400, WP3149404 (2) and elements W11047722, W11171119 (2), W11517959, W11041453 (center) to return and complete the repair. ; ordrng 2 W11171119 (Left and Right rear)s and 1 W11041453 (Center element) and 1 W11517959 (Front left element) and 1 W11047722 (Right front element) and 1 WPW10434452 (Left front infinite) and 2 WP3149404 (Right and left rear infinite)s and 1 WP3149400 (Right front infinite)"

"Arrived on site for cooling complaint. At time of visit unit started cooling,per customer all lights and power on compressor,fans and ui not powering on,removed control cover,found burned resistor and marking on control board. Replaced main control,powered unit on compressor and fans powered on.

Arrived on site for lights not coming on and dispensing issues . Found left door switch broken . Ordering switch . Call to set return.; ordrng 1 W10847848 (Switch door)

"Arrived onsite to replace right side door. Replaced right side door, nameplate, and leveled unit. Job complete"

Arrived on site to diagnose a cooktop with no burners working. Tested unit and found unit only receiving a 120 V. Electrical issue will need to be resolved to to fix stove.

Arrived onsite to install properly diagnosed pats upon arrival the customer handed me the Console. I removed damaged outer door and installed new one reusing the door handle. I also installed new console. Unit is operating as designed no leaks at this time. Job complete.

"Arrived on site for no cool fridge . Fresh was 60 , FZ 40 . Fans and diffuser are operating normal. Compressor running very hot and making a lot of noise . 3.9 ohms on compressor. No frost pattern . Ordering compressor, evap, lock ring kit , uv drier , service port. Weight 2 hrs . No water leaks detected at time of service. Call to set return ; ordrng 1 Loc ring kit and 1 Uvdrier and 1 Serviceport and 1 Weight2hrs and 1 W11322225 (Compressor) and 1 2188823 (Evap)"

"Arrived on site for customer complaint of front right burner not working, ordering ignitor and burner head. ; ordrng 1 W11344539 (Burner head) and 1 W11238758 (Ignitor)"

"Arrived on site to replace compressor and filter drier from previous diagnosis. System had no refrigerant. Replaced parts and system held vacuum for 40mins. Charged system to specs(5oz). Unit now working as designed. Applied bubble solution to all exposed components to rule out external leak. Ideal frost pattern developed on evap. Advised customer to place glass of water in FC and once frozen over to use as normal. If issue persists recommend charging system with nitrogen and check for external leaks, but no leaks presently found. Job complete."

"Arrived on site to replace parts for defrost issue, found heating circuit tested good, found failed control, I replaced control, unit tested good."

Arrived on site for WATER LEAKING DOWN FROM THE MIDDLE DRAWERS--OR COLLECTING FROM THE MIDDLE DRAWERS--FREEZING UP. Gained access to the evaporator and found drip pan bowed and shims had come loose. Ice formed inside the drip pan. Removed ice maker and found ice and frost accumulating around the port. Used steamer to remove ice and frost then used perma gum to seal the gaps where ice and frost had previously formed. Cleaned up the evaporator cover. Used steamer to remove all ice and frost from drain pan. Once ice was melted the drain allowed all water and frost to flow into drain pan underneath fridge. Used shims to have drain pan under RC evaporator sit flush to remove bowing and prevent ice and frost from forming thus allowing it to drain instead of sit in the same spot.

"Arrived on sire to inspect dryer noises. Upon further inspection, tested the unit and found the noise (squeak) intermittent. Removed the back cover and found the heater box not secured/tightened and rubbing the back panel. Tightened/adjusted the box and retested and unit is operating as designed. No lint observed during service, job completed."

Arrived on call to replace refrigerator door. After replacing test door.

Arrived onsite for the unit not freezing correctly at times. Looked at the unit and customer had the freezer unstocked. Could not find an issue with the unit. Unit was defrosting as it should and after a few min the fan turned on. Unit is working with no issues at this time. Let customer know that if the freezer is over packed that it can affect the performance of the freezer. No issues at this time. Job complete

Arrived on call for damaged lower drawer.Ordered panel ; ordrng 1 W11516729 (Panel)

Arrived on site to install previously diagnosed part. Removed ice maker and installed new ice maker. Customer showed me condensation and water accumulating on her freezer door gasket underneath the fridge doors. I changed her mullion heater from 01 to 02 to remain on at all times to prevent the condensation from accumulating and keep the mullion hot at all times. This will prevent cold air from creating condensation and keep the freezer gasket dryer.

"Arrived on site for water dripping in fresh food section thru vent . Found drain hole frozen over and ice in vent holes . Steamed out drain hole removed ice , fridge is draining properly . Ran harvest on icemaker . All checked normal. No leaks detected.

"Arrived on site for noise complaint while opening or closing doors. Found complete unit making noise while opening or closing any door,adjusted hinges and wheel base tested door operation good noise no longer present"

"Arrived on site for freezing in fresh food compartment. Found due to fresh food freezing damaged to filter head causing water to constantly leak even with filter removed. Replaced filter head and fresh food thermistor,disconnected damper control powered unit on found some air still migrating around damper,added adhesive around damper control."

Arrived onsite for refrigerator with broken door switch. Upon arrival I gained access to the left rc door switch and found it missing its arm. I removed broken switch and installed new switches and found that the light and the reset of unit is now operating as designed. Job complete.

Arrived on site to test unit for RC not cooling properly. Found RC evap frosted over

Arrived onsite for wall oven with low oven not heating. I gained access to back of unit and tested both heating elements and found them good. I then tested the lower oven thermostat and found it showing open. I installed new thermostat and tested unit and found that it is now operating as designed. I also performed a temp test with customer and found temp within spaces.

"Arrived onsite for range not igniting properly, found LF burner and center toe operating normally. But all other burners working well. I cleared the both and made sure that the caps where installed properly and attempted to light both. I found that the issue was still present. I would need to replace both nursery heads and burner caps. Ordering 1x WPW10183369 center cap, 1x WPW10183368 LF cap, 1x WPW10515454 center burner head, and 1x WPW10515455 LF burner head. ordrng 1 WPW10515455 (Lf burner head) and 1 WPW10515454 (Center burner head) and 1 WPW10183368 (Lf cap) and 1 WPW10183369 (Center cap)"

"Arrived on site to inspect range oven not working. Upon further inspection, I tested the bake mode and found the ignitor not glowing. Removed and replaced the ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to test unit for no ice production, tested unit found ice maker compartment has previously leaked and created a sheet of ice according to customer, tested ice maker and noticed that it gets stuck on water fill causing ice maker to over fill, replaced ice maker ran test cycle, ice maker completed full cycle and filled with proper amount of water, no leaks detected job complete"

"Arrived on site ,replaced hinges ,springs and link kit . Door is opening and closing properly . No water leaks detected at time of service. Job complete"

Arrived on site to replace control board. Replaced board test unit and unit still stopping after 2 seconds. Called Techline and test unit with Techline and per Techline I am to replace switches. Ordering new switches and board office to reschedule ; ordrng 1 W11033422 (Switch harness) and 1 2manjob (2 man job) and 1 WPW10412514 (Control)

. Found pressure hose clogged. Gained access to the tub and found housing that pressure tube mounts to was completely clogged up inside with brown substance. Ordering tub WH45X10112, tub assembly WH45X20473, tub seal WH02X10383, split ring WH02X10265, washer WH2X1197, tub and hub ring WH45X10112, screw WH2X1194, and bearing WH2X1198 to complete repair. Ordered Parts will need authorization through AHS. Returning with previously ordered parts except valves. Valve was replaced previous visit. ; ordrng 1 WH45X10112 (Autho Tub) and 1 WH45X20473 (Autho Tub assembly) and 1 WH02X10383 (Autho Tub seal) and 1 WH02X10265 (Autho Split ring) and 1 WH2X1197 (Autho Washer) and 1 WH45X10112 (Autho Tub and Hub Ring) and 1 WH2X1194 (Autho Screw) and 1 WH2X1198 (Autho Bearing)"

"Arrived on site for complaints of no power. Found proper voltage at the terminal block between L1 and neutral, and between L2 and neutral. No voltage across L1 and L2. Checked voltage at the wall and still had none. Advised customer to call an electrician.

"Arrived on site and found actuator arm is not in cam kit ring, replaced actuator and confirmed good operation through diagnostic cycle, test pictures, job complete"

"Arrived on site to replace previously diagnosed ice maker bracket, replaced bracket, ran test cycle, ice maker completed cycle but did not fill with water due to it being disconnected from water source, job complete"

"Arrived on site to replace gasket and mullion, after replacing parts, unit tested good."

"Arrived on site for freezing and heating up. Called n.e.w. Tech support checked evaporator diagnosed a leak in the system,tech support recommended replacing sealed system parts. Job will need 2hrs and autho for sealed system and parts; ordrng 1 297411155 (Compressor) and 1 297217900 (Heat exchanger) and 1 297414901 (Evaporator) and 1 5303918358 (Drier uv) and 1 5303918358 (Drier uv) and 1 W11506635 (Access valve) and 1 2hrs (2 hrs), states that autho needed"

"Arrived on site and inspected refrigerator and found on test three damper is opening and closing properly.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker fill cup had foam in it from manufacturing. This caused cup to freeze over and stop ice production. Removed foam and all is working properly at this time. No leaks were found at time of service.

Arrived on call to replace previous diagnosed parts. After replacing the gearcase and cam test washer.

"Arrived on site and inspected microwave and found it is running and heating properly but corner display is not working. Display is backlit but nothing is showing. A new display will be needed to correct the issue, took pictures. Wall oven needs to be partially removed in order to access trim kit screws on the bottom.; ordrng 1 W11455447 (Display)"

Arrived on site for handles loose . Found pantry handle loose . Tightened handle set screw . All handles are secure . No water leaks detected at time of service. Job complete

"Arrived on site for dispenser issues. Found ice door not sealing to chute,customer provided motor and chute door,replaced motor and chute door,tested ice dispenser motor passed,checked seal good.

Arrived onsite for unit stuck on control lock. Could not get into diagnostics to reset unit. Called tech line for assistance. Tech suggested replacement of UI console. Need to order UI console. Office to reschedule.; ordrng 1 W11296171 (UI console)

Arrived on site for sensor bar pulled out of grill . Found bar broken off . Replaced both sensor bars and grill. Unit is operating normally. No lint build up at time of service. Job complete

Arrived on site for front door panel falling off. Inspected unit and need to order front stainless door panel and both handle screws. Office to reschedule ; ordrng 1 W11176456 (Glass door) and 2 W11428245 (Screw)s

"Arrived on site ,replaced control and harness . Ran calibration and diagnostics. All checked normal. No water leaks detected at time of service. Job complete"

Arrived on call for complaint of no ice. Ran test and icemaker called for water but nothing flowing from valve. Replaced valve and test.

"Arrived on site for a refrigerator not cooling. Upon arrival the customer stated that the real issue is the unit is not making ice again. I checked temps and found the FC at 2?F, the RC at 38?F, and the ice box at 9?F. Upon further inspection I found frost build up around the IB gasket, and ice on the fascia assembly. I removed the fascia assembly and found the harness broken and cut. Due to this, the fascia heater is not working, and causing ice build up. I put the unit into diagnostics mode and found no IM error codes. I then ran a harvest on the IM ad found it ran through as designed. I tried to run an IM fill in test 45, but it did not fill. However, I could hear the valve energize. I gained access to the valve and fill line. I found the fill line frozen over. I removed the fill line and verified good water flow from the valve. I found the bad fascia heater was most likely allowing the fill line to freeze over. I am ordering the fascia heater and the office will need to reschedule. The return tech will need to test the fill and possibly thaw the fill line again.; ordrng 1 WPW10553630 (Fascia Assembly)"

Arrived on call for complaint of not finishing cycle. Ran diagnostics and got code F9E1 for motor not able to find home position. Checked underneath and found water leak from dispenser area.

"Arrived on site to test unit for broken glass cooktop, tested unit found shattered glass by impact, customer stated that there was a existing crack on front left burner that she thought wasnt a problem, but after dropping a bowl on it from 2 inches high, shattered the glass, will need cooktop (w11259505) and rubber tape (wp8286642) to complete job, at this time job complete until further instructions"

"Arrived on site to replace fan blade that customer supplied, after replacing, unit tested good.

Arrived on site to replace door panel for ice machine. Replaced panel and badge and job is complete. Unit was not installed at time of service.

"Arrived on site for noise complaints. First noise from compressor Informed customer normal operating noise from compressor,second noise from loud diffuser motor,ordering a new diffuser. ; ordrng 1 W11236851 (Diffuser)"

Arrived onsite for unit not filling. Inspected unit and found fill hose was crimped. Freed up the hose and tested unit. Unit fill correctly. No leaks present at this time

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve. I vacuumed the system and pressures held at -30/0. While vacuuming the system, I inspected the unit for any refrigerant leaks and found none. I found the RC evap motor harness thermistor popped/blackened. I removed and replaced the the motor/harness and secured the thermistor to the suction line with foil tape and ziptie. Installed 6oz of R134a refrigerant and tested the unit in test 4 of diagnostics. Unit pressures held at 4/125 and evaporators had good frost patterns. I advised the customer of my repairs. No water leaks observed during service, job completed."