"Arrived on site to test unit for not functioning properly, tested unit found water lines are crossed, installed water lines properly and tested, unit is running as designed, explained to customer on how to properly turn on unit and how the unit operates, if issues persist customer will call back, no leaks detected job complete"

Arrived onsite for unit making noise and not cooling properly. Upon arrival found unit evaporator cover with frost buildup. Unit was trying to cool. Thawed to expose evaporator. Found frost buildup on upper layer of evaporator. Checked thermistor and recorded 10k ohms. Tested defrost heater and was functioning. Drain line was free and clear. Thawed remaining ice and set to return with thermistor and control . Scheduled for 7/25. ; ordrng 1 WPW10384183 (Thermistor) and 1 W11371382 (Control)

"Arrived on site and found ignitor had failed, also left rear and left front burner do not ignite consistently even though spark is visible. Will bring back ignitor, and burner heads and caps; ordrng 1 WPW10515454 (Left rear burner head) and 1 WPW10515455 (Lf burner head) and 1 WPW10183369 (Lr cap) and 1 WPW10183368 (Lf cap) and 1 W11176454 (Bake ignitor)"

Arrived on site to replace compressor and resolve sealed system failure. Replaced compressor and drier. Unit had good pressure. Vacuumed and found no leaks and good vac. Charged to 5.00oz per mfr specs. Verified cooling present. Repair completed.

Arrived onsite for dishwasher not cleaning. On inspection found the pod that never dissolved. Customer said it has never worked well since they moved in a few weeks ago. On further inspection found the water was turn off to the unit. Ran the unit in diagnostics mode heard the water entering the unit and heard the water from the spray arm on the door. Heard the unit drain. The unit is operating as designed and no water leaks detected during service.

"WTW5057LW0 Arrived to inspect no operation. I found the unit had power, but the drain pump would not operate. I discovered the drain pump harness had failed near the connection with the main harness and I removed and replaced the lower harness assembly. Testing revealed the unit regained all normal functions. No leaks observed during service."

"WRS315SNHM06 Arrived in to inspect mullion too hot. I found the mullion was extremely hot, likely in excess of 120?F and inspected. The lower right of the cabinet had been crumpled and the metal was folded over itself, just below the gasket sealing surface and above the door hinge. The unit had been dropped from a significant height at some point prior to being installed in the customer location. I was able to re-form the metal and sealed the affected area with MFG approved sealant. The gasket required re-forming and re-bedding as well. Further inspection revealed the condenser fan was not installed onto the motor shaft and there was no cooling of the condenser and compressor, leading to the extreme system heat on both low and high sides. After correcting the issue, I noted the system cooling down to acceptable limits. I advised the customer to contact us if there are further cooling issues. No water connections to unit."

"Arrived on site to inspect dishwasher not dissolving detergent. Put the unit into diagnostics and discovered no error codes. Upon further inspection it was discovered that the water supply to the unit was turned off. Turned the water on and tested the unit. No water leaks observed during testing, unit operating as deigned. Advised customer of my findings, made recommendations for use and care, as well as detergent and rinse aid use. Job completed."

Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised they turned off the water because the unit was not making ice. Turn the water back on and ran the unit through an icemaker jump. Found the unit continuing to cycle and would not shut off. When I hadnt replaced the icemaker and tested the unit. Found the unit cycling as designed but the icemaker did not fill. Checked the fill tube and found frozen over. steamed out the ice buildup and checked the diagram for any fill tube heaters. Found that this unit does not have a fill tube heater. Cycled the unit again and found the unit working in operating as designed. I did advise the customer to keep an eye on the unit and to call back if any other issues persist. Call complete.

"Arrived on site to replace previously diagnosed pre cooler, compressor, access valve and dye drier, replaced parts, vacuumed system down for 20 minutes, monitored for ten minutes and pressures held perfect, charged system 5.5oz of R134a refrigerant, pressure stabilized at 0 and 125, unit started to develop frost, advised customer to monitor for 24 hours before loading, job completed"

Arrived onsite for unit leaking after door replacement. Inspected and found pinhole leak in water dispenser line at hinge. Used truck stock 5/16 fitting to correct issue. Tested and unit is no longer leaking. Job complete

"Arrived on site for no ice. Ran diagnostics icemaker not running through a harvest,replaced icemaker harvest test passed ran fill test frozen line replaced fill tube ran icemaker test all passed icemaker filled with wtaer"

Arrived onsite for not operating and found power issue with power supply l1 and neutral swapped at the block. Corrected power supply. Unit is now running as designed. Advised tenant on repair.

Arrived onsite for cooktop not heating correctly. On inspection the burner on high did not get very hot. On further inspection found the outlet was only showing 123vac. Took the outlet out and saw where the neutral was where L2 should have been and L2 is where the white neutral should have been. Showed the customer that the outlet was missed wired. The customer will let the builder know because it is still in warranty.

"Arrived on site to test unit for excessive gas smell, tested unit found all components activating properly and no gas smell detected when unit is not being used, oven igniter is working properly and burner firs properly, home is a new build and unit did not go through initial burn off, advised customer that the smell are the factory oils inside unit burning off, after a few uses the smell should dissipate, at this time unit is running as designed, job complete"

"Arrived on site for making noise. Upon arrival, customer played video of noise. Customer states that it is intermittently happening and usually doesnt start happening until several minutes after cycle has begun. Test unit by running a normal cycle with no clothes and cannot duplicate. Ram normal cycle with wet clothes and still cannot duplicate. Contacted SW for assistance. Ordering parts along with 2 mana s weighed 2 hours; ordrng 1 W11519690 (Blower wheel) and 1 W11519731 (Motor) and 1 2hourweigh (2 hour weigh)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was icemaker not producing enough ice and water being warm from the dispenser. Tested the icemaker and found it harvesting properly and the incoming water was cold from dispenser. I replaced the icemaker to make sure its operating as designed. No leaks where observed during service. Job completed."

"Arrived onsite for a dishwasher that beeps three times and starts draining the stops and starts it all over again. I powered the unit up and found it beeping and the UI changing to different selections on its own like the UI was shorting out. I checked the junction box and found proper polarity and 121VAC. I changed the UI and had the same results. I removed the outer door and disconnected all of the loads from the main control except the UI, powered it up, and it no longer did it. I connected one molex connector at a time until they were all connected and it was working as designed. I checked stored error codes and found a F9E2. I ran the service cycle and the unit completed the cycle and worked as designed. When I hung the outer door on the inner door and squeezed the two together to put the top screws in the door the unit started beeping and jumping between all the selections again. When I leaned the outer door out and away from the inner door it would stop. I inspected the harnesses and tried to move them around along with pressing on everything on the inner door and could not duplicate the problem. I pressed on the UI against the outer door and the unit would start acting up at times. I called techline and spoke with Rich SR# 7736888886. Rich advised replacing the harnesses and possibly the UI again. Im gonna order the harnesses and UI along with everything that mounts in the inner door. Ordering W11622490 console, W11611303 wire harness inner door, W11568793 wire harness main, W11412299 door latch, W11629911 main control, and W11412300 dispenser. Office to RS.; ordrng 1 W11622490 (Console) and 1 W11611303 (Wire harness inner door) and 1 W11568793 (Wire harness main) and 1 W11412299 (Door latch) and 1 W11629911 (Main control) and 1 W11412300 (Dispenser)"

"Arrived onsite for a rang with no power upon arrival I found that the control was unresponsive but the unit had power I replaced the control and found no change the I installed the new fuse and found no change. I tested the furnace burners and found them operating but the left front burner incomplete I amended ordering the harness. Burner, and rescheduled for 07/26/23; ordrng 1 W11134603 (HARNS-WIRE) and 1 W11531755 (HARNS-WIRE) and 1 W11517959 (ELMNT-SURF)"

"Arrived on site to inspect microwave door not closing. Upon further inspection, I found the built in microwave not installed correctly and not leveled. Customer had the correct installation mounts and I removed the new mounts and placed the correct mounts in the cabinets and reinstalled the unit. Tested the unit and it is operating as designed and is level. Job completed."

"Arrived on site to diagnose cooktop that had issues lighting the larger burners. Removed burner caps and found them completely saturated in grease and oil, preventing the spark from being able to jump to the cap and light the burner. Advised the customer on proper usage and cleaning the burner heads and cap. Cleared off cap and head and was able to light burner easily. Adjusted flame height per customer request. Unit working as designed. Repair completed."

Arrived onsite for ui on dishwasher not working. On inspection the display had 6GC displayed on it. The unit would not resp

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the dual valve and ran a icemaker harvest and fill. The valve sounds normal and is working as designed. Call complete.

"WED5010LW1 Arrived to inspect no power. I tested at the outlet and found both legs were 0 VAC. The breaker had tripped and upon resetting, the unit operated as designed, both heating and cycling were present and as expected. I found no issues with the units amp draw and the wiring at the terminal block was correct as well. Operational test good."

"Arrived on site to inspect dishwasher with the error code F8E4. Upon further inspection an obstruction was found in the dishwasher blocking the water flow inside of the unit. Water was also found in the drip pan and on the float switch below the unit. Cleaned the water out, removed the obstruction and placed the unit into diagnostics to test and found that the error code cleared. Inspected the unit further and dishwasher is operating as designed with no water leaks observed during service. Job completed."

"Arrived onsite for a dryer that is not heating. Upon inspection I found that the unit would,not heat. Upon further inspection I found that the gas was turned off,I turned the gas back on me tested the unit and found the unit operating as designed. No leaks"

Unit in apartment 2007. Arrived onsite for unit not powering on. Upon arrival inspected unit. Disassembled and found unit components were covered in mold. Also found fuse failed. Unit was not installed properly. Found unit not ventilated properly and trapping moisture inside unit. Replaced fuse and unit is operational. Unit will need to be completely cleaned out before use. Job complete

Arrived onsite for unit making noise when in use. Found unit not installed correctly. Wrong size mounting screws used and screw is making contact with blower fan. Took pics. Builder will have to have unit installed correctly with proper sized screws. Job complete

"Arrived onsite for unit not completed the spin cycle. Installed new gearcase,clutch, belt. Tested the unit and found the unit was operating as designed. No water leaks detected during service."

"Arrived onsite for previously diagnosed parts. Installed the new fc door, moved all components over to the new door. The unit is operating as designed and no water leaks detected during service."

"Arrived on site and replaced mounting brackets and caps diagnosed on previous visit. Dishwasher is now mounted properly, job complete"

Arrived onsite for a refrigerator with the icemaker still not producing ice or only a couple batches a day at the most. I started testing temps and my thermocouple adapter for my meter broke so I wasnt getting correct temp readings. I tested all functions from the control and found everything passing and working as designed. The icemaker showed an E5 timed ice error message and the icemaker thermistor was reading colder than harvest temperature from the control. Everything in the FC was rock hard and the refrigerator was cold. It appears that the new icemaker that was replaced is bad or there is a possible control failure which is not as likely. Ordering another icemaker but the returning tech needs to take a FC temp and an icebox temp to make sure there are no temp issues. I did find a blanket of dust and lint covering the entire front of the condenser coil and I cleaned it. I set the unit to max ice and asked the customer to see if the bucket was at least a 1/3 full in the morning and to call us if it wasnt. Ordering W11577195 icemaker & CS to call customer per Mrs request. Office to RS.; ordrng 1 W11577195 (Icemaker)

Arrived onsite for a range that is showing a f2e1. Shorted keypad. Code. Upon inspection I found this code stored and I checked all connections at the control and found the all good. Am ordering the control and having the office reschedule ; ordrng 1 W11620481 (CNTRL-ELEC)

Arrived on site for door issues. Adjusted fresh food door checked door operation good.

"Arrived on site to inspect dishwasher not working. Upon further inspection, I discovered damage to the floor in front of the dish washer (see photos). I placed the unit in diagnostics and tested the unit and found the motor struggling to pump water causing the noise heard by the customer and showing an error code F1E0. The error code does not show on the tech sheet. I am ordering the sump/motor assembly and will return with all prescreened parts upon return service. Returning tech to replace sump/motor assembly and due to error code possibly being the main control, tech will need to replace control as well. No water leaks observed during service. ; ordrng 1 W11460946 (Pump and motor assembly)"

Arrived on site and inspected cooktop and found fourth valve stem from the left is bent. Attempted to disassemble cooktop but builder does not have it supported correctly and did not leave any slack to lift cooktop up or slide it forward. Either a 9 inch channel will need to be cut in front of the pipe exiting cooktop or pipe will need to be replaced with something that is eight or 9 inches longer to lift cooktop straight up. Homeowner will contact office when builder has corrected issue so we can return and complete repair.; ordrng 1 W11337056 (Gas tube) and 2 W11344539 (Burner head)s

"Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the pump for the noise. I installed the sound barrier tub wrap, and installed the brackets from the installation kit. I explained to the customer that the cabinet is not even because a trim piece needs to be added to the left side. The customer is going to call a handy man to correct the cabinet so the machine can be mounted correctly. I found both tub nuts broken on the right side of the third level rack causing the machine to leak when I tested it. I removed one of the nuts from the left side and installed it on the right side to keep the rail from falling out of the tub. I also found the tub plugs broken and falling out. Both need to be replaced. Ordering 2EA W11545286 nut and 2EA W11573757 tub plug. Office to RS.; ordrng 2 W11545286 (Nut)s and 1 W11573757 (Tub plug)"

Arrived onsite for a microwave/oven combo with the microwave cavity light not working after the bulb was replaced. I found 121VAC going to the light transformer when the door was opened but no voltage out of the transformer. I replaced the transformer and the light is working as designed. Call complete.

"Arrived on site and found wiring to drain pump is broken, after repairing wiring washer is working properly and will complete a diagnostic cycle, job complete"

"Arrived onsite for a washer is not spinning out the clothes upon arrival I found F7e4 and f7e1. F7e7 codes stored I found that the agitator spun faster that the basket with clothes in it. I replace the the cam and the actuator and tested the unit with clothes in it again and found no change. Im ordering the basket, gears and the motor. And having the office reschedule ; ordrng 1 W11513243 (BASKET) and 1 W11551646 (NUT-SPANER) and 1 W11449840 (GEARCASE) and 1 W11026785 (MOTOR-DRVE)"

Arrived onsite and found dislodged hinge spring. Repaired by installing hinge spring to secure door tension. All checks good.

Arrived onsite to replace damaged control panel. Replaced panel. Unit is functioning properly. Job complete

Arrived on site for refrigerator not cooling in fc. Upon arrival confirmed issue and found evap fan making a. Grind8ng noise when running. Also found center foam air guide broken and was able to repair damaged foam. Replaced evap motor and instructed customer to give unit 24 hrs to stabilize temps. Call complete

"Arrived on site to test unit for broken agitator, tested unit found broken agitator and wash plate, replaced parts and tested, unit is now running as designed, job completed"

Arrived onsite for unit not draining properly. Upon arrival inspected unit. Ran Darwin pump and was energized. Ran auto test and failed during drain cycle. Tilted unit and drain pump kicked on. Found breakdown in harness. Ordering lower wiring harness for repair and bringing control. Office to reschedule. ; ordrng 1 W11568984 (Lower harness)

Arrived onsite for a vent hood that is having issues where the grid filters will not come out. Upon inspection I found that the only way I could remove the was to use a plastic trim removal tool to pry them out. I contacted Austin at tech line and told him of my findings and it was determined that this issue may have created by an installation error. Up further investigation I found that the back of the hood was not lined up with the rest off the unit I adjusted this and test fitted the grill filters and found that the fit better and were easier to remove and install. Mrs. tested herself and was satisfied with how the filters fit and came out and when back in. sr#7736873389.

"Arrived onsite for dryer not drying. On inspection the cutoff sensor was open. Replaced the cutoff sensor and retested unit, the unit is operating as designed. It is now heating."

"Arrived on site to test unit for no ice production, tested unit found UI lights a extremely faded, put unit into diagnostics and found a E2 error code, ice maker lost home position, will need to replace ice maker, UI, fill tube heater and HV control, ordering parts, office to get authorization and reschedule ; ordrng 1 W11658802 (Ice maker) and 1 W11387386 (user interface) and 1 W11087201 (Fill tube heater)"

Arrived on site for oven giving power outage when its not lost power . Also giving an update advisory . Customer has been on with WiFi team and they said update was already done . Ran diagnostics got ui error code . Ordering UI and will replaced appliance manager control and power control . Call to set return; ordrng 1 W11449346 (Ui)

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised of the unit seems to shut down after the wash cycle and does not spin out the clothes. I ran into through diagnostics and found an F9 E1 (long drain) and F2 E1 (stuck key) error codes, around the unit through an auto test, and the unit ran as designed until it came up to the drain portion of the cycle. Found the unit trying to drain, but I could not hear any water flow. Check the drain hose going into the wall and found that there was a rubber sleeve that the drain hose was fit into. I asked the customer where the unit drains and they advised that it drains through another hose that leads outside. I explain to the customer that the reason why theyre having this issue is because of their installation on their drain system. Advised that the unit is shutting down because it cannot pump out the water well and is causing water to siphon back in after its done trying to drain. Went over the installation guide with the customer and advise that they will need to fix their draining situation in order to get this unit to work properly. Call complete."

"Arrived on site for refrigerator needing previously diagnosed dispenser auger, yoke, gasket, divider, and spacer. Upon arrival reconfirmed issue and installed parts. Reassembled and tested ice maker and found unit dispenses as designed. Call complete"

Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Customer advised the unit doesnt leak a lot but if that its leaking towards the end of the cycle. Found evidence of water leaking from the door gasket. Replaced the door gasket and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer leaking. Inspected unit and found that the washer was overfilling due to a kink sensor hose. Fix the problem and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for not dispensing ice. Tested dispenser motor not running,found broken wires entering door diagnosed unit will need a new freezer door. ; ordrng 1 WP2300868 (Fitting) and 1 WP4373559 (Fitting) and 1 WP2198677 (Connector) and 1 LW11026425 (Freezer door)"

"Arrived on site to follow up on washer that was grinding when unit was reversing the agitation. I found the shifter wasn't fully locking the shifter ring on the cam, and teeth were rubbing. I reinstalled the cam and replaced the shifter and ran the unit. Customer verified that the unit was quieter and working as designed. Repair completed."

"Arrived on site to test unit for gas leak, tested unit found valve manifold connection leaking gas, tightened connections and tested, gas smell is now gone and customer also is not detected any gas smell, job completed"

"Arrived on site for microwave sparking . Found dioed charred . Replaced mag , cap, dioed . Also found dampner wasnt opening properly . Ensured damper is installed properly . Ran microwave. Unit is no longer sparking and heating properly to whirlpool specs . Job complete"

"Arrived on site to replace previously diagnosed pressure regulator, hose, reservoir, filter base, filter cover and valve, replaced parts and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site for range with broken doo(per customer on arrival)upon arrival confirmed issue and found outter door panel broken and customer couldnt open oven door without grabbing the hot edges of door and trying to open it without burn8ng themselves. Rescheduled cust9mer for 07-27-23 to complete repairs with new panel W10877562; ordrng 1 W10877562 (Panel)

Arrived onsite for cooktop grates hitting cabinet. On interior the right grate is hitting the cabinet when you lift it up. Took the mount bracket off and adjust the cooktop and now the unit does not hit the cabinet. No gas leaks detected during service.

Arrived on site for dryer not turning on. Upon arrival confirmed failure but couldnt get 7ni5 to turn on or enter diagnostics. Checked power supply and found a stable 240 connection and power cord properly connected. Tested power from ACU to ui and found 5dcv but ui not reapond8ng. Rescheduled cust9mer for 07/25/23 to complete repairs with ui panel.; ordrng 1 W11133029 (Ui control)

"Arrived on site to test unit for not spinning clothes out, tested unit found all components activating properly in diagnostics, no error codes present, do to this issue is being intermittent got authorization and replaced control and shift actuator as precautionary, advised customer to run a cycle and if the issue is still there then will recommend replacing the water valve, at this time job complete"

"Arrived onsite for a refrigerator that has stopped making ice. Upon arrival the customer advised me that she had no experienced any issues with temps in the fc or the rc and the water dispenser is working, upon inspection I found that the unit had a e2 code stored meaning the ice maker lost home position and it also would not go into harvest. I am ordering the ice maker and Dual valve. And having office reschedule ; ordrng 1 W11658802 (ICEMAKER) and 1 W11482383 (VALVE Dual)"

"Arrived on site for icemaker issues. Found icemaker not level causing water to leak from front end,leveled icemaker. Customer complained of outside wall behind refrigerator wet,slid refrigerator out found wall damage from leak traced leak to water source plumbing no leaks from refrigerator."

Arrived on site for dishwasher leaking . Ran diagnostics and got vent wax motor error code . Replaced vent . No other signs of leaks . Ran diagnostics. All checked normal. No signs of leaks detected at this time. Job complete

"Arrived onsite for unit not spinning and blinking lights. Upon arrival inspected unit. Stored error for basket speed fault. Ran test and failed during agitation and spin. Inspected underneath and found failed cam, belt and capacitor. Replaced all three. Tested unit and unit is now functioning properly. Job complete"

Arrived on site and inspected downdraft vent hood and found if it is lifted up and turned on it will not automatically turn off when it is dropped. Attempted to replace motor assembly but found new ones left arm is bent. Check pictures. Another new one will be needed to complete repair; ordrng 1 W11187731 (Moor assembly)

"Refer callback to Whirlpool, Arrived on site and inspected refrigerator and found noise customers hearing is compressor operating and fan running. Explained that these are both normal. documented with techline 7736875445"

Arrived onsite and tested for noise. Found tags on back tapping during compressor cycle due to fan. Advised on ice production. All checks good. Found unit is now operating as designed.

Arrived on site to install parts previously diagnosed. Installed new door and unit is now operating as designed. Job completed.

"Arrived on site for refrigerator cooling, inspected unit and work area. Customer explained they had a different company out from their home depot warranty and said there was ice on the evaporator. They instructed the customer to defrost unit and plug back in. Customer did what he was told and unit never cooled after. I plugged unit back in and unit was running and compressor was also running but not cooling. Unit will need a sealed system repair and will need the compressor and RC evaporator. Office to schedule call and contact customer. No leaks where observed during service.; ordrng 1 W10832994 (Compressor) and 1 W11492867 (Evaporator) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve)"

"Arrived on site for ice machine needing previous diagnosed rec. pump. Upon arrival reconfirmed issue and install3d part, found unit working as designed with out leaks or failure. Call complete"

"Arrived on site for cooktop, inspected unit and work area. Customer complaint was unit tripping breaker. I removed the top for the cooktop and inspected the wiring found the one of the wires from the main power contacting the frame of the unit. I replaced the harness and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived on site to install new support to hold heating element in place. Found 1 box of supports had 2 push type and no twist type and is defective. 2nd box had correct support. Installed support and verified proper function. Repair completed.

Arrived onsite for MW no power. On inspection found the fuse on the filter board was blown. Tested micro switches they were good tested the voltage I. It was 120 vac. I replaced the filter and the unit powered up. Ran the unit for 2 minutes and the whole temperature was 201?. The unit is operating as designed.

Arrived onsite and replaced the sump and motor. Tested and observed normal operation. Unit is now operating as designed. All checks good.

"Arrived on site to inspect ice machine not cooling enough. Upon further inspection, I found ice in the bin and in the process of making another slab of ice. Once the slab was completed,teed on slid onto the cutter, I placed the unit in diagnostics and tested all components and found the unit operating as designed. Customer was concerned with the water spilling over from the reservoir and I advised that its normal for the water spill over some as theres a spill over in the reservoir to allow the water to spill over and not get into the wiring of the recirculating pump and reservoir drain pump. No repairs needed at this time and no water leaks observed during service. Job completed."

"Arrived on site to replace previously diagnosed console, replaced and tested unit is now running as designed, advised customer if this issue returns reset breaker and if the error code is still popping up then call us back, job complete"

Arrived onsite for upper rack rusting. Ordering replacement upper rack. Rack covered for rusting under 1 yr. Office to reschedule ; ordrng 1 W10909088 (Upper rack)

"Arrived on site to inspect microwave door not closing. Upon arrival, I tested the unit and found the door not closing properly. I found the bottom trim on both left and right sides of the outer door panel of the microwave door bent inward causing the door to slightly bow and not close properly. Tested the unit to find that it only operated as designed when being held closed. I am ordering the outer door panel, (4) SHIMS and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to the availability of parts. ; ordrng 1 W11611122 (Microwave door) and 4 SHIMS (SHIMS)s and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site and inspected dishwasher and found installers did not properly set sound insulation behind kickplate. Removed front door panel and reset insulation so it is no longer visible, job complete"

Arrived on site for dishwasher needing previously diagnosed tub. Upon arrival reconfirmed issue and installed tub. Reassembled and tested unit and found no leaks. Unit working and shutting door as designed call complete

"Arrived on site to replace previously diagnosed console, replaced and tested unit is now running as designed, advised customer if this issue returns reset breaker and if the error code is still popping up then call us back, job complete"

Arrived onsite for unit not draining. Upon arrival found unit filled with water and unplugged. Put unit in diagnostics and found drain pump not energizing. Confirmed Long drain error code. Manually drained water and inspected underneath unit. Found Drain pump harness failed. Corrected harness and tested. Unit is now functioning and draining properly. Notified customer to watch for out of balance and overload. Job complete

Arrived onsite for produce in crisper drawers Condensating and getting soggy. Took temperatures and unit is cooling properly. Called tech line. Spoke to Ed SR#7736287689. Ran checks and tech determined unit is cooling properly. Tech determined that the condensation in the drawers is directly from the moisture in the produce. Tech recommended allowing produce to accumulate to fridge temperature before storing in crisper drawers and also trying to store produce in slotted storage bags to allow airflow. Tech did not authorize any parts replacement. Job complete

"Arrived onsite to install previously diagnosed parts. Upon arrival I replace the motor, bracket, wheel housing, seal and brake. And tested the unit and found unit operating as designed."

"Arrived on site to test unit for loud rattling noise, customer stated that it happens at the end of cycle, rand spin cycle and found loud scraping noise coming from cam, inspected cam and found broken interlocking teeth on the cam gear case shaft has excessive amount of movement causing their issue, replaced gear case, cam and actuator and tested, unit is now running as designed, no leaks detected job complete"

Arrived onsite for a refrigerator with a defrost noise issue. I found the RC evaporator cover leaking warm air on the right side causing ice build up on the right side and getting in the fan causing the noise. I replaced the RC evaporator cover and tested. All functions are working as designed. Call complete.

"Arrived on site for no ice. Removed bin found icemaker tray warped,diagnosed a defective icemaker motor,powered unit off replaced icemaker,ran harvest test passed ran fill test passed."

"Arrived on site for loud noise and no ice. Ran diagnostics loud noise from external drain pump,condenser fan not powering on,replaced drain pump and condenser fan motor,ran diagnostics pump drained water no leaks at tubing or connections fan powered on."

Arrived onsite for a wall oven that displays an F9E0 miswire error code. The customer stated the oven will work fine for short time cooking but when she trys to run a longtime slow cook for over an hour the error code will show up. I checked the wire connections in the wall finding them good. I inspected the control and found nothing obvious with it. I found the oven working as designed at this time. I erased the stored codes and advised the customer to check the breaker and see if its getting hot when they run long cook times. The customer will call the office if they find nothing wrong with the breaker. Call complete.

"Arrived on site for dishes not drying, upon arrival ran diagnostics and got error code. F4-E3 heater failed. Inspected heater and found fracture. Need to replace heater. Replaced heater and test unit. Unit is operating as designed. Job complete"

Arrived on site to install parts previously diagnosed. Installed all parts and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site and found water is not turned on and hot water valve is cross threaded. After turning water on and replacing valve washer will complete a diagnostic cycle, job complete"

Arrived on site for making noise. Upon arrival ran diagnostics and got error code F4-E3 restricted air flow. Ran vent test and test failed. During test making squeaking sound when drum turns. Found belt idler pulley is seizing. Also found belt has started seizing at idler pulley. Need to replace belt and idler pulley. Used repair kit 4392067 for repair. Test unit and is operating as designed. Devised customer on having vent cleaned at least once a year. Job complete

"Arrived on site to diagnose refrigerator that isn't producing much ice, and has a dripping sound in the back of the FC. Examined unit and advised customer on slow harvest times on this model icemaker. This unit can take up to 3 days under perfect circumstances to create a full bucket per engineering. Tested icemaker and confirmed its harvesting and producing as normal, and not anything we can fix. The dripping the customer hears is normal defrost water dripping. This is a normal condition and working as designed. No failures found in unit. Call completed."

Arrived on site to install previously ordered parts. Replaced dispenser W11412300. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site to diagnose washer not draining and throwing F9E1 code for no drain. Tested unit and found drain pump is just humming and not moving any water. Replaced drain pump and retested. Verified humming is gone and all is draining as designed. Repair completed. No water leaks found.

"Arrived onsite and found replaced the compressor and included inverter control and condenser pulled good vacuum which held and charged with 4.5 oz of r134a. Bad compressor rattle which indicated compressor bad out of the box. During diagnosis of cause of compressor rattle, recaptured charge and heated hi side lines to address possible solder restrictions. New compressor will be needed due to bad part. Office to reschedule. ; ordrng 1 W11592010 (Compressor)"

"Arrived on site. Found defective door panel skin,replaced panel skin."