Arrived onsite and installed new cover assembly to repair fan not working and unit insufficiently cooling. Advised customer on on repair. Unit is now operating as designed. All checks good.

Arrived onsite and replaced the main control. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite and replaced parts recommended by tech line. All checks good. Advised customer on repair. Unit is now operating as designed.

Arrived on site for a dishwasher that is not draining. Inspected unit at work area. Customer advised they cleaned out the water inside of the tub but the unit had not been draining. Tested the unit and confirmed the customers complaint. Removed the drain pump and did not find any obstructions inside the drain pump area. Blew through the drain hose and found something stuck inside of the drain hose causing a restriction of water from the drain pump to the garbage disposal. Went ahead and replaced the drain pump as well and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for complaints of no power. Found L1 with no voltage. L2 has 120 vac. Checked breaker and it was not tripped.

"Arrived on site for complaints of water leaking. Found valve leaking when icemaker is filling. Found incoming water pressure much too high. Customer wants to have water pressure fixed first to see if that will fix the issue.

"Arrived on site for complaints of loud screeching noise. Found unit making screech noise durning spin. Found oil in geargase. Installed new geargase, cam, and belt. Unit tested good with no noise. Ran drain and spin as well. No issues at this time. No water leaks detected, job complete."

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the harness and tested. The unit operated as designed and all functions returned to the unit. Operational test good, no leaks observed during service.

"Arrived on site for dryer, inspected unit and work area. Found door gasket torn at the corner. Replaced gasket. Unit is now sealing properly. Job completed."

Arrived on site to install door gasket. Heated gasket with heat gun to reform it to shape. I advised CX to leave doors closed for at least 6 hours. No water leaks detected. Job completed

"Arrived on site to install previously diagnosed parts. Installed new console and tested unit is operating as designed at the time of service. No water leaks observed during service, job completed.

"Arrived to inspect washer not functioning. The unit would not complete a cycle and recently it completely stopped. The gear case lower seal had ruptured and there were signs of both grease and oil escaping and spreading throughout the drivetrain. Further inspection revealed the spin basket was badly out-of-round and it would require replacement as well. The CX elected to not repair the unit due to cost of the gear case and the wait for the spin basket. No leaks observed during service.

Arrived to inspect unit not responding to commands. I found the entire control would not respond to the outer buttons when touched. I removed the panel and reseated the ribbon cables and tested. The unit returned to normal operation. Operational test good.

"Arrived to inspect no cool. I found the unit would engage the compressor and it drew 14 amps that descended to 12.5 until start device deactivation. I tested the compressor windings and they were 5.2 and 3.2 ohms. Start to run was a little higher than expected at 11.8 and I used a different start device to swing test. The unit worked as designed with the tester start device and drew 1.2 amps (including condenser fan within circuit) with the cover off and descended to 1.1 amps with the cover held in place for several minutes

"Arrived on site to inspect washer being off balance. Upon further inspection, the customer showed me some damage that was caused when the washer went out of balance. I took photos of the damage to the wall to the left of the unit, the wall behind the unit and the wall in the bathroom located behind where the unit is housed. I placed the unit in diagnostics showing error code F0E5-off balanced load. I cleared the code and continued with testing and the unit became off balance during spin. I pushed down on the tub/basket assembly and when it came back up, it bounced around. I inspected the suspension rods and found the back left rod slightly bent. I tilted the unit back and inspected the gearcase and other components and found the actuator to be one of the new designed parts that have been slipping out of the came loop and causing the unit to not actuate/shift properly from agitate to spin. I removed and replaced the suspension rods and actuator and calibrated the unit. Retested and unit is balanced and operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the vent, gasket and deflector. When I removed the outer door panel, I found the dry water streaks flowing from the vent down the inside of the door. When I removed the vent, I found where the gasket had been laid over during installation and not sealing properly (photo). Tested unit and it is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the module and large hot plate failures, I removed and replaced the said parts and tested. Unit is operating as designed. Job completed."

Arrived on site to test unit for breaker tripping while unit running. Found highest amp draw was 15.8amps when breaker trips. Found no exposed wiring or leaks. Job complete.

"Arrived to inspect excessive tub movement. I found a prior servicer left out all four bolts for the front lower tub weight and it had came off during use. The missing weight allowed excessive movement of the tub assembly. I reinstalled the weight, using customer supplied bolts, but did not have enough to complete. Per customer directive the customer accepted the repair as is and will install the remaining two bolts. Operational test good, no leaks observed during service.

Arrived onsite to install previously designed part. Upon arrival I installed new control and tested unit and found unit operating as designed.non leaks job complete.

Arrived onsite for for washer with broken strike. Upon inspection I found that the strike was broken. I replaced it and tested unit and found unit operating as designed. Job complete

Arrived onsite for DW with no power. Upon inspection I found that there was power going into control but none coming out. Customer agreed and I installed new control and tested unit and found unit operating as designed. No leaks at this time. Job complete

"Arrived onsite to diag Possible non- refrigerator. Upon inspection I found discolored spot on the inside of the refrigerator section is hot to the touch. At the back of the unit I found signs of condensation which points to there being a void in the insulation, indicating a non- status.see pix."

Arrived on site to replace element . Found unit has leaked and damaged floor . Replaced element . Reinstalled dishwasher. Ran service pointer test. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .

"Arrived on site for washer leaking . Found valve leaking. Replaced valve . Ran calibration and diagnostics wash. All checked normal.No water leaks detected at time of service. Job complete"

Arrived on site for fridge with dispenser issues . Found broken bracket on paddle . Replaced dispenser assembly. All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site , replaced bezel , burner head and cap. Left front burner is igniting normally . No gas leaks detected at time of service. Job complete"

"Arrived on site for water leaking from air channels. Found drain tube frozen over . Steamed out drain pan . Poured water down drain tube , no signs of collapsed or clogged tube . Do highly recommend keeping fridge at recommended settings . No water leaks detected at time of service. Job complete"

"Arrived on site for no cool in both sections . Ran diagnostics,fan coming on but compressor not coming on . Found start device not pushed on to compressor. Installed start device correctly. Compressor is now kicking on . No other issues found at time of service. No water leaks detected at time of service. Job complete"

"Arrived on site for refrigerator that is intermittently having issues dispensing ice. Inspected unit and work area. The customer advised that the unit seems to club the ice from the icemaker and will get stuck in the shoot coming down the dispenser door. They will have to use an ice pick to break up the ice for it to drop. Tested the ice dispenser and found it working properly. Checked all ice cubes in the ice container and found no evidence of any kind of leaking from the icemaker. All ice was solid and not clumping. I called Whirlpool Techline and spoke to Sterling SR# 7733639129. He had me asked the customer several questions and advised that based on the current information, the unit is working as designed. He did it advisedthat the unit can drop three or four bridged cubes that can get caught in the ice chute and caused this issue. The customer did state that that is what is happening. Sterling advised that the best thing they can do is to dump out their ice once a week during the summer months to avoid this issue as much as possible. However he did state that this is not a cause for concern and that the unit is working as designed. Call complete."

"Arrived on site for a cooktop that is not igniting any burners except the left front. Inspected unit and work area. fChecked all burners and found all igniting as designed six times on each burner. The customer did advise that the burner is not igniting is somewhat of an intermittent issue but wanted to have it checked out. I did explain to the customer that because the unit is working as designed, there is no check I can make to determine what if anything is causing this failure. Did advise the customer that it is possible that it could be working as designed. The customer advised that she had just moved in and is not used to this machine. The unit is working as designed. Call complete."

"Arrived to inspect cooling issue. Prior company said failed compressor. I tested the compressor in service test mode 4 and found it drew 5 amps, within expectations for the temperature of the RC and FC chambers. Removing the evaporator cover, I found evidence of prior evaporator freezing. Further, I found the lower part of the FC door that holds the gasket was badly mismolded and allowing the door gasket to move higher than the lower front of the FC opening, being the source of air that causes the evaporator freeze-ups. I contacted the mfg, tech Andy and advis my findings and that the unit would require a new door, p/n W11022780. File # 7733638797. CX will need to contact whirlpool customer service at 1-800-253-1301.

Arrived to inspect heating issue. We had recently replaced the switch assy and the new quit after only one use. I removed the switch and found debris fro manufacturing within it. I removed and replaced the switch and tested. Normal operation resumed. Warranty applied to this service.

Arrived to inspect LF. Service test mode had F8E1 stored and I cleared it and tested. I found the main cold inlet valve solenoid cracked and showing no continuity. Further testing revealed the gear case lower seal had ruptured and oil had flung around the inside of the chassis

Arrived on site to diagnose a refrigerator that is making unusual noise. Found refrigerant lines by compressor touching causing noise. Repositioned lines and all is working properly at this time. No leaks were found at time of service.

Arrived on site for dishwasher not draining. Upon arrival confirmed issue and found F9E1 error in diagnostics. After further inspection I found drain line was attached to disposal (cork not removed from disposal) and preventing unit from draining. Customer stated her previous dishwasher had been connected directly to pvc. Redirected drain to pvc connector and insured unit could properly drain with no leaks. Found unit could drain with no failures or leaks. Call complete

Arrived on site to diagnose a refrigerator that is leaking in the fc. Found fill tube not inserted into icemaker fill cup. Repositioned fill tube and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.

Arrived on site to diagnose an ice machine that is not producing ice. Found water level sensor failed and replaced pump as it contains sensor. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is not cooling. Found refrigerant leak in system and homeowner wants to think about replacement vs repairs.

Arrived on site for cooktop not allowing front right burner to turn on. Upon arrival confirmed complaint. After disassembly of unit I found right front burner still intact and functioning within specs. I then found inf. Switch separating in half causing failure. Replaced switch and found burner fully functioning as designed. Call complete

Arrived on site for cooktop with cracked glass. Upon arrival confirmed issue. Replaced glass top. Took photos of old vs new glass. Found no damages on new top. Call complete

Arrived onsite to replace previously diagnosed parts. Replaced motor/blower assembly and belt. Tested unit and unit is functioning properly. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced main harness and igniter harness. Tested both bake and broil function and unit is functioning properly. Job complete

"Arrived onsite for washer not spinning clothes out. Upon arrival put unit in diagnostics and found stored error code F7E1 basket speed vault. Ran auto test , test failed in agitate and spin. Also noticed suspension rods where failed. Inspected underneath unit and found motor failure, cam warped and belt loose.

Arrived onsite to replace previously diagnosed parts. Replaced control. Set unit to normal mode and unit is functioning properly. Job complete

"Arrived on site to inspect venthood filter not staying in place. Upon further inspection, I found the filter latch had come loose from its mount. I remounted the latch and tested and unit is operating as designed.

"Arrived on site for dryer, inspected unit and work area. Tested unit and found it not heating. Element was open and wiring on the element connector over heated. Advised CX to check properly venting. Fixed the wiring and advised CX that we cannot warranty the wiring fix. Replaced element and unit is operating properly at the time of service. Job completed"

"Arrived on site to inspect microwave error code. Upon further inspection, I found the display showing F2E1. I attempt3s to place the unit in diagnostics and it failed then displayed F6E8 error code. I cycled power to the unit and attempted to get into diagnostics and was successful. I checked error codes and found the F2E1 & F6E8. Cleared the codes and tested the unit. Unit is operating as designed. I followed the tech sheet for the for codes and found the main control needs to be replaced. While testing the unit, the F2E1 error code reappeared. I advised the customer that the main control and user interface need to be replaced

"Arrived on site for refrigerator not cooling, inspected unit and work area. Tested defrost and its operating as it should. There ice building up at the Evaporator. Checked unit for air leaks and found air leaks in every corner of the door gasket the mullion at the top of the refrigerator is not straight its pushed in about a 1/4 inch and Ill never seal correctly and will cause unit to alway let warm air in the chamber causing it to freeze. service of 139. No water leaks detected during service job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found this unit to be an older unit and the compressor is an old R12 unit. I advised my customer that I cannot get the old style compressor and could not do the R12 refrigerant. Unit left unplugged for safety and no water connections to the unit. Job completed."

"Arrived on site to inspect refrigerator ice build up in the freezer section. Upon further inspection, the customer advised that they removed the ice that was in the bottom of the FC section before I arrived. When I opened the FC door, I found ice in the bottom of the FC section and ice on the FC evap cover and on the top of the FC section. I disassembled the FC section and removed the evap cover to find the drip pan with a block of ice on it closing up the drain hole. I removed the ice and pulled the unit and out inspected the drain tube. It was clear with a minimal amount of dust inside. I removed the duck and found a small amount of dust inside. Cleared the tube and duck and using my steamer, I sprayed hot water down the drain tube and it flowed good through the tube at the back. No water leaks observed during service, job completed."

"Arrived to inspect noise. I checked and verified quiet operation of the damper and it was not a source of noise. The doors fit well and did not allow any excessive leaks. Further inspection revealed a package had fallen behind the lower drawer and was blocking 50% of evaporator install airflow. I corrected the issue and advised the CX

Arrived onsite and repaired unit according to the parts recommended by techline. Corrected the console clips by reshaping them for proper tension. All checks good. Unit is now operating as designed.

Arrived on site to install previously diagnosed parts. I installed the front shocks and then tested the unit. The unit is now working as designed

"Arrived on site for noise complaint. Power cycled unit no odd noises,ran diagnostics,ran compressor test no odd noise,ran fan test working,ran damper test passed. Unable to recreate issue unit working as designed"

"Arrived onsite and found unit operating with a glitch after use. Reset control. Unit seems to be working properly after reset. In event of repeat failure, the main control will need to be replaced."

Arrived onsite and found f6e3 and f6e2 communication errors. Cleared errors and tested unit. Unit will run a cycle now. All checks good. Advised customer on findings and status.

"Arrived onsite for long fill error, but found unit valves are operating perfectly with good flow. Cleared the error code and cleared the air trap. Advised customer on repair. All checks good. Unit is now operating as designed."

Arrived onsite and found unit drain burnt out from pump being jammed by ceramic chip. Advised customer on needed repair. Cleared stagnant water and replaced drain pump. . Unit is now operating as designed. All checks good.

"Arrived on site to test unit for not heating properly. Found top oven sensor not connected preventing unit from heating. Secured connection and tested unit, unit is now working as designed. Unit has hanging thermometers. Advised customer against use of hanging thermometers as stated in owners manual(pg10). Advised customer on how unit works and how temps may seem different at any given time as part of normal operation from elements cycling. Advised customer on oven temp calibration. Job complete."

"Arrived on site to test unit for latch constantly engaging and disengaging. Replaced control board and latch. Tested unit, unit now working as designed. No leaks detected. Advised customer to download whirlpool app and get units connected to WiFi to ensure most current software updates. Job complete."

Arrived on site to test unit for not drying properly. Cleared f7e1(no heat). Advised to run hot water at sink prior to using unit to prevent heating element from disengaging. Also advised for best drying results to open door once unit has completed wash cycle. No leaks detected. Job complete.

Arrived on site to test unit for no ice production. Found valve not opening properly and weeping causing fill tube to freeze over. Frozen fill tube was preventing icemaker from receiving water. Replaced valve but water pressure is at 28psi. Advised customer water pressure needs to be raised to at least 50psi for valve to open and close properly. No leaks detected. Job complete.

"Arrived on site to test unit for gasket issues, tested unit found damaged gasket, replaced gasket tested unit unit now running as designed no leaks detected job complete"

"Arrived on site for range not heating properly, inspected unit and work area. CX had explained to me that she had her 1 year inspection and inspector had calibrated unit up 30 degrees and was causing unit to bake at a higher temperature. I took temps and was heating to 460 at preheat should of reached at 400? or closer to that temp. Inspector was using analog temp gauge. Whirlpool says on owner manual not to use those because they dont keep up with temps fluctuations. I calibrated unit back to 0 and let CX know if she has any issues to let us know. No gas leaks detected during service. Job completed."

Arrived onsite for unit making noise. Upon arrival noticed a rattling noise coming from the blower wheel. Upon inspection found a piece of weed eater line caught on blower wheel and would tap housing when spinning. Removed the debris and test the unit. The clicking noise is now gone. The remaining noises are normal operating sounds. Job complete

Arrived on site for a washer that is leaking when not in use. Inspected unit and work area. Replaced water valve and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to replace updated modules for special project, after replacing all modules, unit tested good."

"Arrived on site to inspect unit for not powering on, found power switch was off, I turned on switch, unit tested good."

"Arrived on site to inspect unit for rattling noise, found vibration coming from compressor vibrating against housing, I added padding between compressor and housing, unit tested good."

"Arrived on site to inspect unit for not responding to bake cycles, I flipped breaker, unit tested good."

"Arrived on site to inspect unit for leaking, I ran diagnostic tests, hot/cold valve and filled basket 3/4 full, ran drain and spin, couldnt see any leaks, I repeated the cycle, unit tested good at time of service."

"Arrived on site for microwave, inspected unit and works area. Tested voltage at the wall and had 120v. Removed unit from wall and tested fuse and found it open. I used my jumper relay to test unit and was working fine. I then replaced fuse and remounted unit. Tested and its operating as designed. Job completed."

Arrived on site and inspected refrigerator and found frost at the interior of the liner and return air is blocked by frost due to air gap. Cleared return airs and added silicon around perimeter to close any air gaps between liner and cabinet exterior. If issue continues may need a new door. Job complete

"Arrived on site and set washer into a diagnostic cycle and did not find any saved error codes. Ran all functions in manual diagnostic and everything passed. Also ran a calibration cycle and it also passed. Also ran a automatic test cycle and it also passed. Could not find any issues with washer. Discussed correct loading procedure at this time water is operating as intended. only, job complete"

"Arrived on site and inspected washer and found no saved error codes, washer is in a garage on the apartment complex and does not have access to water connections, only power. Found connection to actuator is loose and after resetting it Ran all functions in manual diagnostic cycle and did not see any further issues, job complete"

"Dryer has already been repaired on a previous visit, added foil tape beneath motor mount. Job complete"

"Arrived on site and inspected dryer and found it is squealing while running. Disassembled dryer and found idler pulley is failing. After replacement dryer is now quiet while running, job complete"

"Arrived on site and replaced broken adjusters on dishwasher upper rack, dishwasher is now working properly, job complete"

"3413 arrived on site and found dryer is rattling while running. Disassembled dryer and added several layers of foil tape under motor mount per service pointer W11378591. After reassembling dryer is much quieter, job complete"

"Arrived on site at and inspected range and found no power at terminal block. Found breaker outside is tripped after resetting it turned on range cooktop elements and breaker did not trip. Turned on top oven and it started preheating, turned on the bottom oven and it also start preheating after a minute breaker will trip. Sent customer a copy of service pointer W11525530 discussing nuisance tripping. Builder should be contacted to correct power, reported issue to tech line, 7733637490"

"Arrived on site to inspect unit for grommets falling off, I found multiple grommets loose, I replaced grommets, unit tested good."

"Arrived on site to inspect unit for not cooling, found unit was not going into a defrost and evaporator was coved in ice preventing air flow to the RC. I found bi metal and heater to be good, I found failed control board. I replaced control and defrosted evaporator, unit tested good. Part 1683 service 2125 payment on cc."

Arrived on site for dryer not drying properly. Inspected unit and work area. Tested venting 3 times with vent tester and it checked good every time. I then tested temps and they where cutting off to soon replaced cut off switch and thermistor. Tested and its operating as designed with better temps. Also recommended to get vents cleaned out possibly clogged. Job completed

"Arrived on site for built in oven, inspected unit and work area. Two man where required to remove oven. Pulled unit out on my oven dolly and removed old console and installed new one and programmed to the correct model. Tested unit and is now operating as designed. Job completed."

Arrived onsite and found shorted membrane. 2 and 0 not responsive . Unit is now operating as designed. Replaced the membrane. All checks good.

Arrived on site to install previously diagnosed parts. I installed the harness and spark module. I then tested the unit and found all burners ignited as designed

Arrived on site to install previously diagnosed parts. I installed the new door and fitting. I then tested the fill at dispenser and IM. Both worked as designed. No leaks observed at the time of service. Call complete.

"Arrived on site for no ice. Found ice container not aligned,removed container reinstalled container fully tested ice dispenser unit working as designed"

"Arrived on site for door seal and water leaking. Adjusted gasket checked door seal good. Checked for water leaking,found no traces in freezer or fresh food section,removed unit found water leaking from shut off valve at house wall,customer will need a to replace shut off valve."

"Arrived on site. Diagnosed a defective freezer led module,replaced module all leds working as designed. Repair covered by autho S191AQ; used 1 W11601310 (Led module) from stock"

"Arrived on site for a washing machine making a loud noise. Upon arrival the customer stated the unit sounds like a jet engine. I put the unit into diagnostics mode and found no stored error codes. I then ran a high spin and was able to replicate the noise indicating a bad gearcase. I gained access to the bottom of the unit and found the belt and cam wearing down. In order to repair the unit it will need a new gearcase, belt, and cam.

"Arrived on site to install previously diagnosed parts. I installed the new gearcase, slider, and control. I then ran a calibration cycle followed by a diagnostics cycle. I also ran a high spin. I found the unit running as designed. Call complete."

Arrived on site for a dishwasher not cleaning properly nor getting hot. Upon arrival the customer stated that the heater actually broke in half and now the unit does not work the same. Upon further inspection I found the heater physically split. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found everything besides the heater ran as designed. I installed the new heater and then tested the unit. The unit is now working as designed.

"Arrived on site to replace heater under SP11540964. Replaced heater and noticed overflow switch connection was not connected. Secured connection and tested unit, unit is working as designed. No leaks detected. Job complete."

Arrived onsite for door falling and broken wheel. Replaced pads and upper rack wheels. Completed repair. Charged . All checks good. Unit is now operating as designed.

Arrived on site to test unit for leak. Ran diagnostics and found drain is clogged causing leak. Advised customer needs to correct issue. Job complete.

"Arrived on site to test unit for slight leak at end of wash cycle from left side of door. Took door apart and found water marks leading to vent, found vent gasket was pinched and twisted preventing proper seal. Replaced vent, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to replace previously diagnosed console, replaced console, now there is functionality for lower oven, turned On both ovens elements are engaging and is functioning as designed, job complete"

"Arrived on site to test unit for scrapping noise, tested unit found belt has slip off the pulley wheel and scrapped on the melting housing, replaced pulley and belt, unit is now running as designed, job complete"