Arrived onsite for door with rust on it. On inspection the rust is around the steam vent. Pulled the door cover out and it was the wrong one. Ordering the correct door cover W11416371. Office to reschedule when the part arrives. ; ordrng 1 W11416371 (Door panel)

"Arrived onsite for refrigerator that was freezing the upper shelf. On inspection The FC was -4? the Rc was 29? gain access to the damper and it was open. Replaced the damper, after the new damper was installed the damper was closed. Once the doors were closed the damper reopened and cold air was coming out. I turn the rc to setting 1 and fc to setting 3. The customer will call if the items on the top shelf keep freezing. Go back with control board and thermistor. No water leaks detected during service."

Arrived onsite for freezer door not sealing properly. Upon arrival inspected unit. Found door frozen shut. Noticed that the right side was gapped. Ice has formed and will need to be manually thawed. Notified customer to place towels down for water. Bringing rail and bracket. Set for the 28TH. ; ordrng 1 WPW10330995 (Bracket)

"Arrived onsite for unit not draining. Upon arrival inspected unit. Found pump to be accessible from the front. Found filter clogged and debris stuck not allowing pump to engage. Removed debris and tested. Unit is now functioning properly. If symptoms persist, recommend replacing drain pump. Job complete"

Arrived onsite for check lint light staying on. Upon arrival inspected unit. Found led indicator responding normal. Notified customer that this is a reminder light. It is on until the door is opened then shuts off assuming you checked the lint trap. There is no actual switch or sensor that knows if the lint was removed but will illuminate as a reminder before each load. Unit is functioning as designed. Job complete

"Arrived onsite for left rear burner not igniting. Upon arrival inspected unit. To replace igniter the cooktop needs to be lifted. Attempted to remove screws on burner heads and screws are brittle. Attempted and screw broke. If screws continue to break, both burners and orifice holders will need to be replaced. Will need approval for all replacements screws, burners and orifice holders, as well as the igniter. Will need AUTHO. Office to reschedule ; ordrng 5 WP3368921 (Screws)s and 1 WPW10406878 (LF burner) and 2 WPW10406243 (LR/RR burners)s and 1 WPW10406243 (RF burner) and 1 WPW10336094 (Center burner) and 1 W11230935 (LF orifice) and 1 W10643269 (LR orifice) and 1 W10643270 (RF orifice) and 1 W10643271 (RR orifice) and 1 W10643272 (Center orifice) and 1 NeedsAUTHO (Needs AUTHO)"

Arrived onsite for unit not cooling properly. Upon arrival inspected unit. Found evaporator incased in ice. Ran diagnostics and found defrost sensor reading OL. Ran forced defrost and heater did energize. Thawed and found heater energized and pulling 1.3 amp (which is good) draw on heater. Defrost sensor reading 11.35 k ohms (about 20 degrees). Called tech line for assistance. Spoke to Kirt-SR#7736931153. Confirmed heater and thermistor are in spec. Disconnect thermistor harness and reconnected and not diagnostic showing pass. Tech recommends Ordering heater that includes harness assembly. Appears harness may have loose connection in harness. Ordering heater. Office to reschedule. ; O-emld tckt

"Arrived on site to inspect venthood not working. Upon further inspection, I found the unit not wired (photo). Cycled power to the unit and re-wired the unit and cycled power again and tested. Unit continues to fail. I disassembled the covers and found the control not connected to the power properly. Reconnected and tested and unit is operating as designed. Reassembled the unit and retested and unit continues to operate as designed. Job completed. No one available to sign for receipt/new build."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to install the manifold; however, upon arrival, I found that the part I was sent with was the incorrect part. I researched the part and found previous tech ordered the correct part number, but the incorrect part was shipped. I notified the office (SR) and I am re-ordering the manifold and office to schedule return service. No gas leaks detected during service.; ordrng 1 W11043539 (5 burner manifold) and 1 CNOTE (RETURNING TECH TO INSPECT 5 BURNER MANIFOLD)"

"Arrived on site to inspect dishwasher normal cycle selection not working. Upon further inspection, I tested the control panel and found the Normal and Express Wash keys arent responding. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I removed the outer door panel and found moisture on the control panel UI under the Normal key and then found the vent gasket is sagging causing moisture to escape and get into the UI (photos). I advised the customer of my findings. I removed and replaced the vent assembly and control assembly and verified normal key functions. Retested in diagnostics and the unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the inlet valve and pulley shield and calibrated the unit. Tested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher door not closing properly. Upon further inspection, the customer advised that when they open the unit door fully, it makes a popping noise and demonstrated for me. I found that the toeplate had been installed backwards (photo). I removed the toeplate and re-installed it correctly and tested. The unit is operating as designed with no error codes present. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to inspect range oven door loose. Upon further inspection, I found the oven door basically falling apart as several screws were loose on the frame. I removed the door and removed the top trim to remove other glass and tightened all screws on the door and reassembled. Placed the door back on the range and tested operation. Unit is operating as designed. I found the model/serial placard is missing the numbers (photo), but the customer provided the registration paperwork that had the correct M/S on it (photo). No gas leaks detected during service, job completed."

"Arrived onsite for a dryer that is not heating. Upon arrival I tested the heating element, the t-fuse, all thermistors and checked for proper voltage at the wall. After all of that I found that the unit was miss wired. I corrected the wiring and tested the unit/and found unit operating as designed."

"Arrived onsite for a washer that is making a grinding noise when in use. Upon inspection I would t( the unit would make a grinding/clicking noise when starting the spin cycle. I am ordering the gearcase, cam and actuator and setting return on 07/31/23; ordrng 1 W11449840 (GEARCASE) and 1 W10721967 (CAM) and 1 W11481722 (ACTUATOR)"

"Arrived onsite for a refrigerator that is making a loud no when you open the door. Upon inspection I found that this noise was coming from the damper. I am ordering the damper and setting return for the 01/31/23 cx wants the right door gasket replaced but we can run without it if necessary ; ordrng 1 WPW10479155 (CONTROL) and 1 W10407212 (GASKET-DOOR,)"

Arrived onsite to adjust a DW in the cabinet. Upon arrival I adjusted the unit to have it set as flush as I could for the customer and found the customer satisfied with it now job complete

Arrived onsite for a dryer that is experiencing long dry times. Upon inspection I found that the unit had poor airflow. Upon further inspection I found that the vent tube was full of lint I cleaned it up and the tested the unit again and found that the air flow didnt improve but the unit is heating and tumbling as normal. I suggested to the customer to have a vent cleaning company come out and at the very least check her vents to see where the air restriction is that is causing this issue

"Arrived on site and found microwave is not heating again, disassembled microwave and replaced magnetron again and it is heating again, job complete"

Arrived on site and confirmed heating element is good send multiple pictures and videos to service management thread. On test 12 did not find voltage from control board to heating element. Replaced it and there is no change still no voltage. Attempted to speak with tech line on site But they did not answer. Spoke with tech line later on that evening and found because refrigerator was defrosted and interior temperature was above 60? refrigerator will not turn on heating element. Either refrigerator is not working properly or it will need freezer thermistor.

"Arrived on site and inspected refrigerator and found installers did not level refrigerator or refrigerator doors. Drip tray for water and ice dispenser Will not Stay in place. There is no clips on the bottom or any other physical attachment. Used Permagum to keep it in place, This will work until whirlpool creates a better solution. Job complete"

"Arrived on site and found ice is not dispensing, found all metal teeth on bottom of ice bin coupling are broken off. After replacing ice bin it is dispensing again. If issue happens again will need to bring back chute, coupling, and ice bin"

"Arrived on site And replaced sound blanket found missing on previous visit, job complete"

"Arrived on site for not cooling. Upon arrival , freezer is freezing but no air flow. Refrigerator is cool but not cold. Inspected unit and found entire Evaporator covered in ice. Ran diagnostics and heater is not energizing. Removed evaporator panel and found harness to heater is not connected. Secured connection and forced defrost. Heater is now energized. Got 120 at heater and heater is pulling 1 amp. Test condenser and evaporator fans and are good. Thawed and cleared all ice. Unit is operating as designed. Job complete"

Arrived on site for no ice production. Upon arrival inspected unit and there is no ice. Test voltage to icemaker and getting 120. Need to replace ice maker. Replaced icemaker and test unit unit harvested and filled correctly. Advised customer that this unit only produces 8 small cubes every couple of hours and will take longer than 24 hours to fill entire container. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site to replace suspension. Replaced suspension and unit shakes even more violently than before. Was going to replace gearcase but agitator is seized on and need to break off. Ordering agitator and basket. Office to reschedule ; ordrng 1 W11550891 (Agitator) and 1 W10752719 (Basket)

"Arrived on site for making loud noise. Upon arrival, ran diagnostics and there are no saved error codes. Ran automatic test and found grinding noise during spin. Inspected lower components and when inspecting cam found some gearcase oil has leaked. Need to replace gearcase and cam. Replaced gearcase W11449840 and cam W10821967. Inspected motor, actuator and belt and all are good. Test unit and is operating as designed. No leaks present at this time . Job complete"

Arrived on site for unit shaking. Upon arrival ran diagnostics and there are no saved error codes. Inspected suspension and is good. Ran a drain and. Spin cycle with no clothes and unit spins correctly. Ran a drain and spin cycle with towels and unit operates correctly. Noticed feet have not been raised and is sitting on tray. Raised feet. Unit is operating correctly.. Found belt guard is crushed. Need to order guard and belt. Office to reschedule ; ordrng 1 W11409708 (Shield)

Arrived on site for leaks. Upon arrival inspected and test unit. No leaks found. Customer states that only leaks during large bulky washes and during clean cycle. Contacted techline for assistance. Tech requested type of detergent being used and recommended changing load and go from 2-4 on setting. Tech gave SR# 7736931259. Customer will monitor unit. No leaks present at this time. Job complete

Arrived on site for making noise during spin. Upon arrival inspected suspension and is good. Ran diagnostics and there are no saved error codes. Ran a cycle of towels. Ran a drain and spin cycle with towels and cannot duplicate any odd sound. Customer will monitor unit and try to get recording of sound. Unit is operating as des. No leaks present at this time. Job complete

Arrived on site for wash motor not operating. Upon arrival ran diagnostics and got error code F4-E3 motor not running. Test unit and fills but does not wash. Confirmed correct voltage to motor. Need to replace sump and motor. Replaced sump and motor W11025157. Test unit and is operating as designed. No leaks present at this time. Job complete

Arrived on site for a dryer. That is not completing cycles. Inspected unit and work area. Ran the unit and found that the dryer would not heat. Check voltage and found proper voltage and polarity. Checked all hidden components and found the thermal cut off open. Found parts were not set with me so I use a truck stock thermal cut off (278916). Tested the unit and the unit began to work and operate as designed. Call complete.; used 1 279816 (Cut off) from stock

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that the unit has been going out of balance erratically for a while, but every single load seems to be off balance at this point. Ran unit through diagnostics and did not find any stored error codes. Around the unit through an auto test and found during the spin portion of the cycle, what sounded like dry bearings and the unit shaking violently. Went to go replace the gear case and found that the agitator was completely seized onto the driveshaft, indicating that the unit needed a complete rebuild. Ordering the tub, basket, agitator, hub, assembly, screws, Gear case, and cam for repair. The office will need to contact the extended warranty for authorization due to cost of repair and need for a second technician. I made the customer aware that if the extended warranty did not cover the second man that they would need to cover that cost for the repair. The office will need to contact the customer about a return date due to several out of stock and PSP items if authorization is needed. Please schedule the service for two hours.; ordrng 1 W10528947 (Hub) and 6 WP8533953 (Hub screws)s and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Drain pump filter) and 1 WP8533928 (Drain filter screw) and 1 Authorization (Authorization)"

Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. Did confirm the customers complaint and ran the unit through diagnostics. I checked temperature in the freezer and from the freezer sitting at 1?F. Found all components tests pass except for the icemaker error codes. The unit flashed an E5 indicating a bad icemaker thermistor. I was able to run a harvest test and diagnostics and have the unit complete the harvest. I am ordering the icemaker for repair. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11658802 (Ice maker)

"Arrived on site for a washing machine that is completing cycles, but is not washing well. Inspected unit and work area. The customer advised that the unit will make it through a wash but the clothes are not coming out clean. She also advised the unit is making sounds that it has never made before. I ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and found weird noises coming from the agitator during agitation and spin. Found the agitator extremely loose. Removed the agitator and checked the basket. Found the basket wobbling from side to side, indicating a stripped hub assembly. Replaced the hub assembly and reassembled the unit. I ran the unit through diagnostics testing and the unit began to work and operate as designed. Call complete."

"Arrived on site for a refrigerator that is not dispensing water or ice. Inspected unit and work area. The customer advised that the unit does dispense ice, but it does not dispense water regardless of what you do. Attempted to run the water dispenser and found no activity coming from the refrigerator at all. checked the user interface and found all connections working. Gained access to the water valve and found one of the connectors not fully seated on the water valve. Seated the connector onto the water valve and test the unit again. The unit began to dispense water as designed. Reassembled the unit and the unit is now working as designed. Call complete."

"WRT138FFDM01 Arrived to install previously diagnosed and ordered parts. I evacuated the system, noting a likely full charge and then removed and replaced the compressor, dye drier and service port. I vacuumed the system and then monitored for an additional 15 minutes. Noting no loss of vacuum, I charged with the MFG prescribed refrigerant charge and tested. The unit started cooling as designed. No leaks observed during service."

"KDTM704KPS1 Arrived to install previously diagnosed and ordered part. I found the sump assembly had failed and the diverter was broken, causing the leak. I removed and replaced the disposal and trim piece and tested. Operational test good, no leaks observed during service."

"KBFN502ESS02 Arrived to inspect cooling issue. The evaporator had frozen and I inspected the evaporator. The defrost thermistor showed 7.95 Kohm and was well within specifications. I found the RC thermistor had dismounted from the housing and was laying against the evaporator, causing thermal misread and creating the temperature and frosting issues. I removed ice form the evaporator and corrected thermistor position. Operational test good, no leaks observed during service. Warranty applied."

Arrived on site to diagnose dishwasher that had stripped feet. On arrival spoke with customer who said this has already been fixed and does not need repairs. Unit working as designed. Repair completed.

Arrived on site to diagnose dishwasher that had missing wheels. Found upper rack had 2 tracks with wheels broken off. Replaced 2 wheel assemblers and verified proper function. Repair completed.

"Arrived on site to diagnose dryer that was not heating or starting. On arrival found unit dead. I checked power and found none present at the unit. Checked breaker which didn't appear tripped, but I reset again. Tested dryer and found it does kick on and dry. Didn't see any sagging on the heating element causing a short. Advised customer of issues with newer GFCI breakers and appliances causing nuisance issues. Unit working as designed with correct wiring. Advised to follow up with builder if issue keeps repeating. Call complete."

"Arrived on site to diagnose dishwasher that was not cleaning dishes. Checked errors and found F4E3, F7E1, for wash motor error and no heat. Ran unit and found wash motor dead, no response. Replaced sump and motor assembly and verified all working as designed, no water leaks. Repair completed."

Arrived on site to follow up on washer not draining. On arrival found the unit was full of water. I checked the drain pump harness and found the wire strands had broken off at the wire nut. I removed damaged wiring and used some solder seals to create a stronger connection. I tested the unit and verified all working as designed. Advised if wires fail in any other spot we need to replace the harness. Repair completed.

"Arrived on site to replace previously diagnosed front panel, replaced panel ran diagnostics test and did not find any leaks, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for dryer not staying on, customer stated that the power button is not turning on all the time and she has to reset breaker to get it to work, tested unit found F2E1 error, stuck key will need to replace console to fix issue, ordered console office to reschedule ; ordrng 1 W11413567 (Console)"

"Arrived on site to test unit for noise issue and oven not cooling off, tested unit found fan making a rattling noise and as soon as the unit gets power, it starts to heat, also light is not coming off in the oven inspected switch and found latch switch rivets is not holding switch in place properly, replaced control and blower, ordering latch and console, office to reschedule ; ordrng 1 W11093258 (Console) and 1 W10883049 (Door latch)"

"Arrived on site to test unit for rattling noise, tested unit found right door rubbing against bottom panel, noticed that the panel was not installed properly, secured panel properly and tested, unit is now functioning as designed, job completed"

"Arrived on site to replace previously diagnosed griddle control and start button, some of the screws are stripped on the knob trim but was able to use a different bid to remove them, replaced parts and tested, unit is now running as designed, job completed"

"Arrived on site to test unit for control panel error, tested unit found F1E0 error code, controls and user interface was replaced recently, called tech line to diagnose further, per tech line blower fan and control need to be replaced SR#7736930844, ordering blowers, rescheduling 7/31 customer want PM appointment ; ordrng 2 W11598119 (Blower)s"

Arrived on site to test unit for cooktop surface light not turning off. Replaced control for faulty relay. Unit is now working as designed. Job complete.

Arrived on site to test unit for little/no ice production. Unit completed service tested 120. No obstructions in fill tube. Ice maker filled properly. Ice maker fan working and running. Temps are correct. Replaced ice maker and advised to monitor. No leaks detected. Job complete.

Arrived on site to test unit for burners not igniting properly. Found unit working as designed on arrival. Took unit apart and found no signs of damaged wiring or loose connections. Called Techline and no further recommendations at this time. No leaks detected. Job complete. SR#7736925590

Arrived on site to test unit for no ice production. Ice maker completed diagnostics and called for water but not filling. Found valve not open. Advised owner installation company needs to return to pull built in out and turn water on. Job complete.

"Arrived on site to test unit for upper oven latch engaging on its own, light not working properly and unable to heat. Found no issues with harness. Replaced faulty control, tested unit to 350 with no issues. Job complete."

Arrived on site to test unit for not washing properly. Found wash motor not engaging. Verified voltage to wash motor but not responding. Replaced faulty sump assembly and unit now completed diagnostics with no issues. No leaks detected. Job complete.

Arrived on site and inspected refrigerator and found door wiring has failed. A new freezer door will be needed to correct refrigerator issue.; ordrng 1 LW11037733 (Door stainless)

Arrived onsite for a range that is tripping the breaker. Upon inspection I found that the harness was pinched and shorting out on the chassis. I am ordering the harness and scheduled for the 07/27/23; ordrng 1 W11628776 (HARNS-WIRE)

Arrived onsite for unit not cooling properly. Inspected unit and found evaporator covered in frost buildup. Ran diagnostics and heater did energize. Lower section of evaporator had been defrosting. Checked control and found faulty control per service pointer. Replaced control and UI. Unit is now functioning properly. Used parts W11546609 and W11203289 from call 384887. Job complete

Arrived onsite and found unit operating without water dispensing or ice. Diagnosed pinched supply hose. Corrected issue. Unit is now operating as designed.

"Arrived on site for a dryer that is not level and is leaving lint on the clothes intermittently. Inspected unit and work area. Did confirm the customers complaint and found that the top had not been installed correctly on this unit and was off-center leaning to the left. Fixed the top to be even with the cabinet. tested the unit and found the dryer operating as normal. The customer advised that sometimes when they open the door, they have lint that will come out of the dryer. They asked if there was supposed to be some sort of felt liner somewhere to help catch more than lint. I did explain to the customer that their dryer was set up properly and that lint inside of the dryer could indicate an issue with airflow. did find that the dryer had a huge loop and did explain to the customer that they may want to shorten their vent hose going into the wall. I tested the unit and the unit is working as designed. Call complete."

"Arrived on site and found washer is getting power but control is unresponsive, replaced control and ran a calibration cycle and then an automatic test cycle and they both passed. Job complete."

Arrived onsite and found unit operating with failed lower or latch. Repaired but installing new latch. Unit is now operating as designed.

Arrived onsite and tested unit for drain issue. Unit is operating properly with no drain issues and no error codes. All checks good. Advised customer on findings. All checks good.

"KREC300ESS04 Arrived to inspect FC door difficult to close. I found the upper drawer slides required lubrication, as the upper drawer was preventing closure of the FC door assembly, without pressing on the door. After correcting the slide issue, the unit operated as designed. No leaks observed during service."

"MED7230HW3 Arrived to inspect vibration. I verified the issue and found the new cover plate, at the lower left of the bulkhead, just above the upper right of the blower housing, was too close and vibrating against the housing. I corrected the mounting position and tested. Operational test good, septeam dryer, no leaks observed during service."

Arrived on site for dishwasher that ui panel would only blink and not start. Upon arrival confirmed failure and found unit couldnt enter diagnostics. Found ui panel receiving proper voltage. Replaced ui panel and found functionality to panel restored. Tested u it and found no leaks. Call complete

Arrived on site to install parts ordered by previous tech. Installed harness and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

"WTW8127LC1 Arrived to install previously diagnosed and ordered parts. I tested the unit prior to gear case R/R and found it had the old style tub ring, known to cause intermittent water to be found at the front left corner of the machine. I removed and replaced the tub ring and tested through multiple conditions, including manual softener dispense and could not recreated the issue. I centered the basket assembly and calibrated. Operational test good, no leaks observed during service."

"Arrived on site. Replaced defective icemaker and heater,power cycled unit ran harvest test passed ran fill test passed."

"Arrived on site to replace previously diagnosed handle, replaced handle, unit is now functioning as designed, job completed"

Arrived on site for not making ice. Upon arrival inspected unit and found an ice cube was stuck between ice tray and housing. Cleared cube and unit harvested ice in tray then call for water was made. Unit is operating as des. No leaks present at this time. Job complete

"Arrived on site to test unit for gasket falling out, tested unit found RC and FC gasket has popped out in multiple places, removed gaskets and added sealant from car stock, installed gaskets back into place, gaskets are sealing good, advised customer to open and close door lightly to allow sealant to dry, at this time unit is running as designed, job complete"

"Arrived on site to test unit for no ice production, tested unit found ice bin is full, customer stated that it makes ice really slow, explained to customer how the ice maker works and if the feeler arm is touching a pile of ice the production stops, also customer stated to ice does not dispense properly, advised customer to use smaller cup and make sure that it is pressing against paddle properly, unit is running as designed, no leaks detected job complete"

"Arrived on site for a failed compressor. Removed defective compressor installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site to test unit for loud grinding noise, tested unit found failed gear case causing excessive movement in the shaft do the excessive movement slider and rotor interlocking teeth are grinder off, will need to replace gear case, clutch, rotor and slider to fix issue, did not get approved for repair from warranty company, customer to call warranty to find a resolution, job complete"

"Arrived on site for unit not spinning, upon arrival inspected unit and found tub loose. Found the recently installed hub has fail. Need to replace hub. Replaced hub and rest unit. Unit is operating as designed. No leaks present at this time. Please cover under appliance express warranty"

Arrived onsite for a range that will not turn off when in bake. Upon inspection I found that the buttons on the control would not respond to to touch I also checked that harness and found that it was good. I connected Lashawnda at whirlpool safety and tolled he about what I found and was given the go ahead to replace the control and was given a p&l but their system was updating at the time but she did notate the p&l in service patch when their system is back up. I replaced the control and tested the unit and found unit operating as designed. Ref # 7736791785

"Arrived on site and inspected microwave and found customer still experiencing microwave door not closing properly, interior light will not turn off and microwave will not start. Found door hinges are making contact with cabinet when microwave door closes. Used a Dremel tool to add A small channel directly beneath hinge to allow space for hinge to close. After adjustment door is now closing properly, job complete"

Arrived onsite and found unit operating with failed control. Replaced the control. All checks good. Unit is now operating as designed.

Arrived onsite for a DW that is not washing dishes. Upon in i found that the unit would not run. I replaced the sump&motor and tested the unit and found unit operating as designed and found no leaks after repair.

Arrived onsite for unit not powering on. Upon arrival inspected unit. Unit was unplugged. Powered unit and unit powered on. Tested and unit started and heated properly. Could not duplicate any issue. No error codes at this time. Job complete

Arrived on site to replace console to resolve light/ unresponsive UI. Replaced console and resecured light connector on control. Tested unit and verified all proper operation. Repair completed.

"Arrived onsite to replace harness and thermistors. Recorded readings prior to cycle. Recorded 8.52 k ohms/44.4 k ohms. For thermistors. Replaced parts. Ran full cycle on towels, high heat and more dry setting. Allowed to complete however customer was not satisfied with results. Towels have the very slightest dampness. Called tech line for assistance. SR#7736783517. Tech stated all checks show unit is in spec and functioning as designed. If the load needs more time 5-10 minutes, a timed dry cycle can be used. Customer can select various cycles to reach desired dryness. Tech stated unit is functioning as designed. Job complete"

Arrived onsite for burner not working. On inspection found that the middle burner was turning off got between high and simmer. This is a known issue that the valve has to be replaced. Ordering a new valve; ordrng 1 W11246817 (Center burner valve .)

"Arrived on site for washer, inspected unit and work area. Customers complaint making really loud noises. Inspected the cam and belt area and found no gear oil only the grease that comes on the gear case shaft. Im ordering a belt and returning with pre-screened parts. Returning tech to install belt, cam, screws and gearcase. No leaks where observed during service. Rescheduled for 07/25/23. ; ordrng 1 W11239857 (Belt) and 2 W11573574 (Screws)s and 1 W10752283 (Washplate)"

Arrived onsite for a no cool refrigerator. I found the evaporator completely frosted over and put the unit in a forced defrost but the heater was not turning on. Diagnostics showed a failed defrost thermistor. The customer stated that he had only had the refrigerator for a couple of months but could not find the POP at this time. I explained that I would order the parts needed for the issue and went over defrost instructions explaining to fully defrost 48 hours before we return but also explained that he needed to contact the office and send in the POP for the repair to get covered under warranty. Ordering W11650659 heater and WPW10384183 thermistor. Marking all other prescreened parts as UORV. Office to RS.; ordrng 1 W11650659 (Heater) and 1 WPW10384183 (Thermistor)

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new door seal and screws and tested the unit and found unit operating as designed. No leaks

"Arrived on site for a dryer that smells like smoke. Inspected unit and work area. The customer advised that the house was her daughters house and she was unsure as to what exactly was going on with it. I plugged the unit in and immediately saw sparks coming from the back of the unit. Unplug the unit and remove the back cover. Found that the high limit thermostat had completely blown and the wire harness surrounding it. I had completely grounded against the blower wheel housing. The unit will need a new wire, harness, fuse, and I limit thermostat for repair. Ordering the wire harness and rescheduled the customer to 7/25.; ordrng 1 WPW10450286 (Wire harness)"

"Arrived on site and found Test 56 shows E5, cleared error by cycling power to refrigerator at breaker for 1 minute. Icemaker passed test 57, passed 45, passed test 36, freezer temper is 3 degrees, icebox temperature is 19. Spoke with techline they recommended also running 58 which passed. Checked thermistor at control and it is correct. Tech line recommended replacing icemaker heater I believe it may be intermittently freezing. If issue continues and icemaker will be needed customer is aware they are back ordered. Tech line should also be contacted again on return visit 7736885590"

Arrived onsite for gas cooktop clicking. Upon arrival inspected and found customer was experiencing normal operation. Igniters are in series but only the burner which the gas valve is opened will ignite. Instructed customer that this is operating as designed. Job complete

Arrived on site for a dishwasher that is flashing an F2 E2 (UI unresponsive) error code. The customer advised this code generally appears at the end of the cycle and that they were having consistent issues with it. Did confirm the customers complaint and replaced the user interface assembly. Ran the unit through diagnostics and the unit began to work and operate as designed. Call complete.

"Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint and found larg ice build up blocking airflow in fc evap area. Found evap thermistor at 31.8k while buried in ice indicating it was registering it needed to defrost. Found rc thermistor at 2.8k found 130 v from ACU to heater in diagnostics but heater wiring was not properly seated in locked position. Replaced ACU, rc thermistor and insured heater was was locked and secure. Removed all ice from evap coil and inf9r Ed customer to give unit 24 hrs to stabilize temps. Call complete"

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new dispenser and tested the unit and found the unit operating as designed no leaks at time of service

Arrived onsite to replace electronics per whirlpool technician recommendations. Replaced components and tested. Unit is cooling. Customer will monitor temperatures over 24 hrs. Job complete

Arrived on site for a refrigerator. That is not making ice in the refrigerator section. Inspected unit and work area. Found that the model and serial information that was sent over to us was not complete. Updated the model and serial information on the call ticket. Ran unit through diagnostics and found all components pass except for the icemaker error codes. It showed an E2 indicating that the motor had lost position and could not find the home position. I am ordering an icemaker and will return with the control just in case. I did test the icemaker fill test and found water flowing into the icemaker. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11658802 (Icemaker) and 1 W11224256 (Control)

Arrived on site for ice maker not working. Upon arrival customer stated u it had been intermittently making ice for the past week. Upon further inspection I found unit getting stuck in harvest mode and not pushing ice out. Verified unit had correct power. Tried replacing ice maker but found new part was doa and not operating at all. Rescheduled customer for 07/26/23 to complete repairs.; ordrng 1 W11548540 (Ice maker)

"Arrived on site for loud screeching noise. Tested dispenser loud screeching noise from valve,replaced dual valve tested screeching noise no longer present"

"Arrived on site to install previously diagnosed and ordered parts. Due to,the sealed system failure, I removed and replaced the compressor, access valve and UV dye drier and vacuumed the system. Pressures held good and I installed 5.75oz of R134a refrigerant and tested the unit in diagnostics test 4. Unit is beginning to cool and pressures held good at 2/155. Recommended the customer allow the unit to cool for approximately 48 hours before placing food items back inside. No water leaks observed during service, job completed."

Arrived onsite for repeat crack in liner same location. Called techline and reported findings. Spoke with Andrew. Recommended an epoxy liner kit repair. new sr 7736881109; ordrng 1 8201700 (Epoxy liner patch kit)