Service History 632 - Appliance Express

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Round Rock, TX 78665

Jimmy J.

Job Details: 06/28/2021

Arrived on site to install previously diagnosed parts. Removed UI and control and installed new UI and Control. Powered down oven after installing UI then powered off again. Installed control and powered back on. Unit operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Austin, TX 78738

Brandon

Job Details: 06/28/2021

"Arrived on site for customer complaint of unit not making ice, found frozen water line feeding ice maker, I removed ice build up in line, tested ice maker, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Round Rock, TX 78664

Jimmy J.

Job Details: 06/28/2021

"Arrived on site for Top Load Washer Circuit trips during cycle changes Circuit trips during cycle changes Everytime washing clothing. Customer stated the washer only trips breaker after they have been running a few loads, not on the initial load. Placed in diagnostics and no error codes came on. Tested voltage at the wall and got 120. Tested voltage at the board and got 120. Motor tested good at the board. Ran through auto diagnostics and completed all cycle. Found unit plugged into a GFCI. The home only has GFCI outlets throughout the home. Explained to customer to remove laundry room washer GFCI outlet with a normal outlet to prevent the washer from tripping the outlet / breaker. Job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHW01

Near Georgetown, TX 78628

Lou

Job Details: 06/28/2021

"Arrived on site to inspect refrigerator not dispensing ice or water. Upon further inspection, I tested the ice dispenser and water dispenser and found neither were operating. I opened the left RC door and pressed the door switch in and retested the ice dispenser and it operated as designed. I retested the water dispenser the same way and it operated as designed. I found that the inside of the left RC door was caved in and not making good contact with the door switch. With the customers permission, using a rectangle piece of plastic and foil tape, I attached the plastic to the inside of the left door and tested. Unit is operating as designed.. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Leander, TX 78641

Justin

Job Details: 06/28/2021

Arrived on site for a range with broken grates. Upon further inspection I found the grates warped and rusted. I replaced both grates and the unit is now as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near Dripping Springs, TX 78620

Jacob

Job Details: 06/28/2021

Arrived onsite for gaskets to the unit ripping. Looked at the gasket. Saw that the gasket was ripping and had left over mold.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Georgetown, TX 78626

Tommy

Job Details: 06/28/2021

"Arrived onsite for washer making grinding noise upon arrival found unit gear case and actuator damaged as well as unit motor burnt out cam, motor, actuator and gearcase.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Round Rock, TX 78664

David S

Job Details: 06/28/2021

no cool rc/fc we found the unit plugged and not cooling. We gained access to the compressor and found it running. It was hot to the touch and pulling .7 amps. We swapped in a new start device and found the same results. I am ordering a sealed system repair. The office will reschedule.; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator) and 1 W11179385 (Uv dryer) and 1 W11506635 (Access valve)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Austin, TX 78754

Leonardo

Job Details: 06/28/2021

Arrived on site to test unit for damaged control and panel. Will order both parts test unit and unit test good job complete. ; ordrng 1 W11531750 (Control panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFW2055FRZ00

Near Austin, TX 78721

Matthew

Job Details: 06/28/2021

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Hutto, TX 78634

Jimmy J.

Job Details: 06/28/2021

Arrived on site for dbl wall oven door broken. Found scratches on stainless steel fascia of microwave door. Ordering new outer door panel to return and complete the repair. ; ordrng 1 W11110515 (Glass outer door)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Austin, TX 78744

Kevin

Job Details: 06/28/2021

"Arrived on site and inspected dryer and found it is not heating. Checked incoming power and found 120 V from L1 to neutral, 120 V from L2 to neutral but when measuring from L1 to L2 found 0 V. Take one picture, an electrician will be needed to correct incoming power, job complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near New Braunfels, TX 78130

Noah D

Job Details: 06/28/2021

"Arrived on site to inspect unit for not washing clothes correctly, upon inspection found the wrong actuator installed, replaced actuator and tested. All functions returned. Complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUID308ESS1

Near Canyon Lake, TX 78133

Andrew

Job Details: 06/28/2021

"Arrived on site to replace compressor and filter dryer from previous diagnosis. No refrigerant was in system when discharged. Replaced compressor and filter dryer. Found leak on condenser. Fixed condenser and system is now holding vacuum. Charged system to specs, tested unit, unit starting to form ice sheet. No leaks detected. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS5

Near Killeen, TX 76542

Job Details: 06/28/2021

"Arrived back on site to install previously ordered ice maker TG ordered. Removed and replaced the ice maker and harness, reassembled and unit tested as designed. JOB COMPLETE"

We serviced a

WHIRLPOOL Washer

Model WTW7120HW0

Near Round Rock, TX 78664

Wesley

Job Details: 06/28/2021

Arrived onsite and found unit experiencing off balance towel loads. Advised customer on findings. All checks good and normal. Advised customer of safety off balance sensor cutoff function. Advised on loading and drain and spin option.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Austin, TX 78759

David Z

Job Details: 06/28/2021

"Arrived on site to diagnose refrigerator with ice melting in FC. Performed diagnosis on unit and found a gap in the liner on the left hand corner, and also around the icemaker fill tube. Saw moisture has dripped and melted from where the icemaker fill tube comes through the liner. Found chunk of ice in fill tube as well. Use silicon and sealed cabinet and fill tube. Reassembled unit. Verified gaps have been resolved.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Georgetown, TX 78626

Tommy

Job Details: 06/28/2021

Arrived onsite for range have E1 error code. Upon arrival found unit had no stored error codes and was operating as designed unit would both bake and broil as well as unit cooktop worked. Job Completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS48QJX00

Near Georgetown, TX 78633

Lou

Job Details: 06/28/2021

"Arrived on site to inspect refrigerator water filter head leaking water. Upon further inspection, the customer advised that when they removed the water filter, water began to leak from the filter head and the only way they got it to stop was put the old filter back in. When I removed the filter, water began to come out. I turned the water off at the main cutoff outside and cleaned up the water. I removed and replaced the filter head and turned the water back on at the main cutoff and checked for leaks. No leaks found (photo). I installed the new filter that the customer provided and again, no leaks (photo). Unit is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW1

Near Austin, TX 78724

Matthew

Job Details: 06/28/2021

Arrived onsite for washer washer making a noise and dryer not working. Upon arrival tested washer and found washer stuck in drain mode due to cancellation cycle. Put unit in diagnostics and found washer with F8E1 long/no fill error code. Tested fill and fill was adequate. Ran auto test and all passed. If symptoms persist recommend valve replacement. Tested dryer and found loose harness to dryer switch. Secured connector and unit is heating. Job complete.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611LBC

Near Georgetown, TX 78633

Lou

Job Details: 06/28/2021

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer advised that the freezer section is staying cold but the refrigerator section is too warm. I tested temps in the RC section and found it at 52 degrees. The FC=2 degrees. I tested the damper and found it not opening.I removed and replaced the damper and retested and unit is operating as designed. No water connections to the unit. Job completed."

We serviced a

KITCHENAID VENTHOOD

Model KVUB606DSS4

Near Andice, TX 78628

Tommy

Job Details: 06/28/2021

Arrived onsite for vent hood panel not clipping in. Upon arrival found unit right side clip was damaged not holding unit cover. Ordering unit clip. Office to reschedule upon receiving.; ordrng 1 W10854245 (Panel cilp)

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS1

Near New Braunfels, TX 78132

Noah D

Job Details: 06/28/2021

"Arrived on site to inspect unit for not allowing a full cycle. Upon inspection found the unit ran full cycles and all parts tested good, customer was experiencing intermittent issues, replaced control board and tested. Complete"

We serviced a

GE REFRIGERATOR

Model GSH25ISZBSS

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 06/28/2021

Arrived on site to diagnose a refrigerator that is not cooling intermittently. Found control malfunctioning and replaced it. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL OVEN

Model KEBS109BSS01

Near Lakeway, TX 78738

Robert

Job Details: 06/28/2021

Arrived on job for complaints of no power. Found fuse open.After replacement test operation and oven heating properly.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611PFCA

Near Spring Branch, TX 78070

Andrew

Job Details: 06/28/2021

Arrived on site to test unit for RC freezing up preventing cooling and water not dispensing. Replaced valve and water was not reaching dispenser. Verified valve was opening as designed.. ; ordrng 1 241688901 (Door spring) and 1 241688401 (Door chute) and 1 241688501 (Door center) and 1 241688701 (Seal)

We serviced a

KITCHENAID MICROWAVE

Model KHMS2056SSS2

Near Austin, TX 78738

Robert

Job Details: 06/28/2021

Arrived on job for complaints of no power. Unable to remove microwave from wall will need helper. ; ordrng 1 W10143956 (interlock)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Hutto, TX 78634

Jimmy J.

Job Details: 06/28/2021

Called Whirlpool tech line to report issue is still happening while dishwasher runs through cycle. Leak appears at last part of wash cycle. Spoke to Andrew with tech line and he explained that with the parts weve previously installed and the leak still present we will need to replace the console. Andrew asked if any error codes were present and there were none when placed in diagnostics. Andrew asked if vent leaks when door is opened all the way and it does, but this is normal. Andrew had me take temps at the sink and it was at 127, this temp is normal. Ordering the console to return and complete the repair. Returning with all previously ordered parts JIC. No leaks detected during visit. Customer had just ran the dishwasher and I could only see one droplet coming from the vent. Customer showed me new areas closer to the center and right side of door where leaks are now appearing. Andrew stated that condensation is normal at the vent but as soon as droplets appear at the vent they should be evaporating. SR 7731107181; ordrng 1 WPW10733627 (Console UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD602ESS01

Near Austin, TX 78730

David Z

Job Details: 06/28/2021

Arrived on site to install new valve and fill line to resolve icemaker not making ice. Installed new filter to valve line and new valve. Tested and verified unit is harvesting and filling. All is working as designed. complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE454CSS4

Near Austin, TX 78738

Robert

Job Details: 06/28/2021

Arrived on job to replace previously diagnosed part. After replacement test operation . No leaks detected at time of service

We serviced a

KITCHENAID RANGE

Model KDRP462LSS08

Near Austin, TX 78738

Brandon

Job Details: 06/28/2021

"Arrived on site to install board and knob, after installing, unit tested good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Round Rock, TX 78665

Jimmy J.

Job Details: 06/28/2021

Arrived on site for Leaking from Underneath. Dishwasher. Removed kick plate and no leaks found underneath dishwasher. Ran through diagnostics and error code F5E1 came on. Inspected latch and door. Door is nice and square and closes properly. Latch engages as designed. Once diagnostics cycle completed I found a large amount of suds in the dishwasher. Customer has a water softener so I recommended using liquid detergent being filled to the soft water line and no further than this line to prevent over sudsing. No leaks detected after diagnostics cycle completed. Dishwasher draining as designed. Job completed

We serviced a

MAYTAG REFRIGERATOR

Model MFF2558VEM10

Near Florence, TX 76527

Jonathan S

Job Details: 06/28/2021

"Arrived on site for n site for ice maker leaking water and bell arm not staying in place. Inspected unit and work area. Found leaking from ice maker mode. Found ice maker will need to be replaced to correct. Removed failed ice maker and installed new. Cycled ice maker and monitored operation. All tested good, no water leaks detected.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Temple, TX 76502

Tyler

Job Details: 06/28/2021

"(Tw) On-site to install previously diagnosed parts. Replaced actuator with updated design. Tested in diagnostics, now spins and agitates properly, unit functioning as designed. No leaks at time of service. Call complete."

We serviced a

GE OVEN

Model JK3000DF3BB

Near Copperas Cove, TX 76522

Job Details: 06/28/2021

Arrived on site and inspected glass door coming apart at the bottom of the door. I applied sticky sound pads to hold the door until office could complete research for double sided adhesive tape that can be use to correct the glass coming apart at the bottom outside door. Office to reschedule return services due to scheduling issues. Needs more work ; ordrng 1 Research (Double sided adhesive tape for glass door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Killeen, TX 76543

Job Details: 06/28/2021

"Arrived back on site to install previously ordered parts. Removed and replaced the shafts, left and right rails gear collars and shim. Unit now functioning properly. JOB COMPLETE"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Temple, TX 76504

Tyler

Job Details: 06/28/2021

"F5E2 f5e1 f8e6 f5e3(Tw) On-site for washer not locking. In diagnostics found F5E2, F5E1, F5E3- lid lock issues.F8E6- no fill. Found lid latch broken. replaced lid latch, tested in diagnostics, unit now functioning as designed. Call complete"

We serviced a

MAYTAG WASHER

Model MHWE300VW00

Near Killeen, TX 76543

Job Details: 06/28/2021

Arrived back on site to reinstall the bellow spring clamp that came off. Corrected the issue. JOB COMPLETE

We serviced a

KITCHENAID RANGE

Model KFEG500EWH3

Near Holland, TX 76534

Tyler

Job Details: 06/28/2021

"(Tw) On-site for range having electrical smell when oven is in use. Took off back cover, inspected unit, found hot and ground wires on terminal block loose. Ordering main harness and returning with terminal block. Office to reschedule due to part availability. ; ordrng 1 W11188432 (Main harness)"

We serviced a

GE DISHWASHER

Model GDF510PSD2SS

Near Killeen, TX 76549

Tyler

Job Details: 06/28/2021

Arrived on site for dishwasher with broken impeller arms as well as not draining properly. Upon arrival I ran diagnostics and found drain motor had fully seized up and was clogged due to a how drain line is connected under the sink. Drain pump can no longer pump water out efficiently. Also found both the lower spray arm and the upper most spray arm were both broken and missing. Office will need to reschedule once ahs has given autho to make repairs and availability of parts is known.; ordrng 1 WD22X10091 (Lower spray arm) and 1 WD35X20794 (Uppper top spray arm kit) and 1 WD19X25187 (Drain pump kit)

We serviced a

WHIRLPOOL OVEN

Model RBD305PVS02

Near Killeen, TX 76542

Job Details: 06/28/2021

"Arrived on site and to install the main control that was sent for a rebuild. Installed the control and unit still didnt work in self clean mode, but the door latch locked during self clean. The unit works in bake and broil modes.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Meadowlakes, TX 78654

Cliff

Job Details: 06/28/2021

"Arrived on site to replace previously ordered parts for refrigerator. Replaced rc evap, and installed new drier and process port. Verified unit held vacuum and charged unit with refrigerant. All is working properly at this time and no leaks were found at time of service."

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Temple, TX 76502

Tyler

Job Details: 06/28/2021

"(Tw) On-site for washer displaying F1E1 code. Entered diagnostics and found F1E1. No other codes displayed. Ran a drain and spin cycle, found tub bouncing and noisy during spin. Took off back cover and top cover, found dispenser leaking water. Ran a diagnostics cycle, found unit not entering into tests, had to turn unit off and enter into diagnostics again. Ordering Suspension rods W11415987 x4, ACU W11201293, dispenser W10862190.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Killeen, TX 76549

Tyler

Job Details: 06/28/2021

"(Tw) On-site for fridge not dispensing water and only dispensing crushed ice. Removed water line near bottom of freezer door and called for water, no water came out. Received 123v to water valve when calling for water. Ice would come of crushed when calling for cubed ice. Found solenoid to IM intermittently getting stuck. Return with solenoid, water valve. Ordering reservoir tubing just in case. Office to reschedule due to part availability.; ordrng 1 W11269264 (Tubing reservoir)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Copperas Cove, TX 76522

Job Details: 06/28/2021

Arrived back on site to install previously ordered parts. R&R the thermostats and the lower oven appliance manager. Reassembled and unit tested as designed. Customer satisfied. JOB COMPLETE

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ3

Near Leander, TX 78641

David S

Job Details: 06/28/2021

"Arrived on site for microwave not heating. I inspected the unit and work area. I tested the unit and found it not heating. We removed the unit from the cabinet. We gained access to the magnetron and found it shorted to ground. Spoke the the customer about the nit needing magnetron to repair. Reassembled unit and reinstalled in the cabinet, left unit powered off.

We serviced a

KITCHENAID MICROWAVE

Model KEMS379BSS00

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/26/2021

"Arrived on site for microwave combo oven door inner glass broken. Inspected door and work area. Found minor dent on bottom left of door and informed customer on dent. Removed door and found all is needed is the inner glass. Removed existing glass and cleaned. Assembled and reinstalled door. Tested door operation. All tested good.

We serviced a

LG WASHER

Model WM2455HW

Near Georgetown, TX 78628

Jonathan S

Job Details: 06/26/2021

Arrived n site for washer having torn door bellow. Inspected unit and work area. Turned basket by hand and found play between basket and tub that had door bellow torn. Would need to replace outer tub with basket.

We serviced a

MAYTAG WASHER

Model MVWB765FC1

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/26/2021

"Arrived on site for washer making a high pitch noise in agitation cycle. Nit was not installed at time of service. Customer stated that Smart Appliance diagnosed that it was motor and basket at fault. Powered unit up and performed diagnostics mode and checked fault codes. Found fault F0-E3 overload and F8-E6 water hazard. Performed manual test mode and ran fast agitation and spin cycles. Was not able to get noise occur. Inspected gearcase and found minor oil leakage. Attempted to remove agitator and was not able to get removed. Would recommend to replace gear case and will need to agitator.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GPS

Near Austin, TX 78717

Wesley

Job Details: 06/26/2021

"Arrived onsite and found unit unplugged. Plugged unit in. All checks good, advised customer on issue."

We serviced a

KITCHENAID RANGE

Model KSEB900ESS3

Near Austin, TX 78703

Leonardo

Job Details: 06/26/2021

Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/26/2021

"Arrived on site for refrigerator and freezer not cooling properly, slow ice production and not dispensing water. Inspected unit and work area. Found signs of freezer not defrost. Gained access to evaporator and found liner having a large bubble. Found customer used hair dryer to defrost freezer. Performed diagnostics mode and tested defrost cycle and found heater working. Found RC evaporator frozen. Ran test 4 and found 3 way valve working. Found will need to replace dual inlet valve, both fans and UI. Spoke with customer on defrosting unit 24 hours before service call. ; ordrng 1 W11087438 (RC FAN ASSEMBLY ) and 1 W11249952 (FC FAN ASSEMBLY ) and 1 W11330971 (UI)"

We serviced a

GE OVEN

Model JGBC20BEW2WH

Near Georgetown, TX 78626

Lou

Job Details: 06/26/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the oven burner and ignitor failures, I removed and replaced the parts and tested and found the ignitor defective.I am ordering the handle, endcaps, and ignitor and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service. No gas leaks detected during service.; ordrng 2 WB7X7183 (End caps)s and 1 WB15K5076 (Handle) and 1 WB7X7290 (End cap) and 1 WB13K21 (Ignitor) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Harker Heights, TX 76548

Tyler

Job Details: 06/26/2021

"Arrived on-site to install previously diagnosed rc evap fan, ui control and hv control. After installing needed parts I found there was an electrical short between new ui and new hv controls that caused the Aurora board to buzz loudly. After narrowing down issue I found unit is now going to need another new ui, hv, power supply and aurora controls in order to complete repairs. Will also need to speak with techline on next availabile business day. Office to reach once Availability of parts is known.; ordrng 1 W10665178 (Power supply) and 1 W10811364 (Hv control) and 1 W10790783 (Led board)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHF2366PFFA

Near Harker Heights, TX 76548

Tyler

Job Details: 06/26/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6NHAXVS01

Near Harker Heights, TX 76548

Tyler

Job Details: 06/26/2021

"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival I recovered refrigerant and uninstalled compressor. And installing needed parts I pulled a vacuum and found unit showed no signs of leaks, I then added 5.3 oz of refrigerant and restored power to unit. Found psi lvls at 0 low side and 145 high side after 10 minute run time.informed customer to give unit 24 hrs to stabilize cooling. Call complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH76719CE3

Near Harker Heights, TX 76548

Tyler

Job Details: 06/26/2021

Arrived on site for microwave allowing certain functions when it was activated to do so. Upon arrival I found vent fan and inner cavity light running with door open and closed but not heat selection was selected. I tried replacing interlock kit but found the kit I was sent with was missing a micro switch. Was not able to reschedule with customer on sight due to customer availability. Will need office to reach out to customer ASAP for a return date for replacing parts. At this time unit still heats as designed.; ordrng 1 W10893404 (Main control (black)) and 2 W10727360 (Switch (top left))s and 2 W10269458 (Switch (top right))s and 2 W10211974 (Switch (bottom))s and 1 WP8206419 (Interlock (mount)) and 1 WPW10156813 (Interlock (mount))

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ4

Near Harker Heights, TX 76548

Tyler

Job Details: 06/26/2021

Arrived on site for microwave needing previously diagnosed main control and socket. After making repairs to both parts I reassembled and tested unit with a new bulb that customer provided. After restoring power I found microwave had full functionality. All lights were working and unit heats as designed call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Leander, TX 78641

David S

Job Details: 06/26/2021

Arrived on site for dishwasher not responding. I inspected the unit and work area. I found 120 vac to the control but the control. To responding. I spoke to the customer about needing a new control.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Georgetown, TX 78626

Lou

Job Details: 06/26/2021

"Arrived on site to inspect range cooktop burner not heating. Upon further inspection, the customer advised that the front right burner is not heating properly as they tried to boil water in 2 different pots and it took more than 30 mins before they gave up on it. I tested the burner with a pot of water and it began to boil as designed. I pulled the unit out and removed the back panel to inspect the switch and found it shorted but still making contact. I removed and replaced the switch and retested and unit is operating as designed. Job completed."

We serviced a

GE DISHWASHER

Model PDT720SSH7SS

Near Liberty Hill, TX 78642

Lou

Job Details: 06/26/2021

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes. I continued with testing and tested the components individually and found the circulating pump not coming on. I am ordering the circulating pump and office to schedule return service. No water leaks observed during service.; ordrng 1 WD26X23258 (Circulating pump)"

We serviced a

KITCHENAID VENTHOOD

Model UXB0600DYS1

Near Austin, TX 78739

Leonardo

Job Details: 06/26/2021

Arrived on site to test unit for unit no powering on. Test unit and found white wire had come lose from connection. Secured white wire connection test unit and unit test good light and fan working.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Cedar Park, TX 78613

Wesley

Job Details: 06/26/2021

Arrived onsite and found shorted main control. Replaced main control. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FVGXWS00

Near Harker Heights, TX 76548

Tyler

Job Details: 06/26/2021

Arrived on site for refrigerator causing water to leak from dispenser. Upon arrival I found and confirmed leak at dispenser and also found signs of water slowly leaking into icemaker. After tracking issues source I found water inlet valve wasnt closing all the way and allowing water to slowly leak into both previously mentioned areas on unit. I replaced inlet valve and reassembled and tested unit. Found unit is no longer allowing extra water into either dispenser or icemaker and is fully functioning as designed. Call complete

We serviced a

WHIRLPOOL COOKTOP

Model KCGS956ESS02

Near Austin, TX 78737

Leonardo

Job Details: 06/26/2021

Arrived on site to test unit for center burner not coming on to low. Will order new orifice holder and valve office to reschedule. Also ordering new lp conversion kit ; ordrng 1 WPW10639175 (Orifice holder center) and 1 W11199023 (Valve center) and 1 W10853432 (Lp kit)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Leander, TX 78641

David S

Job Details: 06/26/2021

"Arrived on site for washer not washing the clothes. I inspected the unit and work area. I found no fault codes in diagnostics. I out the unit through a diagnostics cycle and found it working as designed. Filling, agitating, draining, and spinning. I inspEcted the gear case and found it free of oil and debris. I spoke to the customer and found out the unit is not filling with enough water to wash the clothes. I gained access to the control and found the pressure tube clear of debris and free flowing. I am ordering the control to complete the repair. The office will reschedule.; ordrng 1 W11116590 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Cedar Park, TX 78613

Wesley

Job Details: 06/26/2021

Arrived on site for leak coming from Ff drain clog caused by warped drip pan. Ordering new drip pan to repair. Office to reschedule.; ordrng 1 W11457241 (Drip pan)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Cedar Park, TX 78641

Wesley

Job Details: 06/26/2021

Arrived onsite and tested unit function and found all operating properly. Taught customer how to calibrate oven to preference. All checks good. Unit is now operating properly.

We serviced a

WHIRLPOOL RANGE

Model SF315PEGW5

Near Georgetown, TX 78626

Lou

Job Details: 06/26/2021

"Arrived on site to inspect range oven not working. Upon further inspection, the tenant advised that the unit works intermittently. I tested the cooktop burners and all are operating properly. I tested the oven on Bake at 350 degrees and watched the ignitor illuminate but never ignited the burner. Ignitor should take roughly 20 seconds to ignite the burner, the but its not recognizing the ignitor. No gas leaks detected during service.; O-emld tckt"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290VEP8

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/26/2021

"Arrived on site refrigerator ice pan stuck and not sliding out. Verified failure. Inspected for ice maker over flow and ice cubes good size and no signs of overflow. Used steamer to get rails to slide out and did not take much to get to slide as normal. Found all bearing in place on rail. Added grease to bearings and rails All tested good, no water leaks detected

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Leander, TX 78641

David S

Job Details: 06/26/2021

Arrived on site for ice build up on the rc evaporator. I inspected the unit and work area. I found the lights not working on the unit. I inspected the pa try UI and found it not responsive. I gained access to the wiring harness and found it in good condition. I gained access to the pantry UI and found the control completely corroded. I tested the wiring harness and found it in good condition. I spoke to the customer about needing a new pantry UI WPW10677119 to complete the repair. He stated he would like to try and find it and replace it on his own. I left the pantry UI unplugged and the lights came back on. I advised the customer will need to defrost the unit for 24 to 48 hours.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Cedar Park, TX 78613

Wesley

Job Details: 06/26/2021

Arrived onsite and replaced dc board. Irregularity with ice fan corrected. Advised customer on repair

We serviced a

WHIRLPOOL DRYER

Model WGD8500DC4

Near Hutto, TX 78634

Jimmy J.

Job Details: 06/26/2021

"Arrived on site to install previously diagnosed part. Attempted to remove blower wheel with 1/2 square, but the wheel was seized on the motor stem. Used drill to cut out wheel. Once wheel was removed found threaded portion of wheel seized onto the motor stem. Removed motor and installed new motor due to blower wheel mount threads being seized to motor stem. Installed new blower wheel. Dryer is no longer making any noise. Had customer confirm the noise is gone. Dryer heating as designed. Installed new air vent customer purchased due to original being torn at both ends. Job completed."

We serviced a

WHIRLPOOL OVEN

Model KODT107ESS04

Near West Lake Hills, TX 78746

Leonardo

Job Details: 06/26/2021

Arrived on site to test unit for damaged front door panel. Replaced panel test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Austin, TX 78739

Leonardo

Job Details: 06/26/2021

Arrived on site to replaced top and lower spray arms. Replaced both spray arms test unit and unit test good heating element test good job complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15PHZS0

Near Georgetown, TX 78628

Lou

Job Details: 06/26/2021

"Arrived on site to inspect ice machine issues. Upon further inspection, I found the tub 1/3 way full with wet ice. I found the reservoir 1/4 way full. I placed the unit in diagnostics and tested and found the valve is not opening to allow water to dispense into the reservoir. I tested the remaining components and the rest are operating as designed.I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

GE DISHWASHER

Model GDT635HSJ2SS

Near Round Rock, TX 78665

Jimmy J.

Job Details: 06/26/2021

Arrived on site for MAKING NOISE LOW HUM & CLICKING - DOES NOT SEEMS LIKE WATER IS GETTING IN ARMS NOT MOVING. Found drain pump intermittently draining and then humming. Used vacuum to try and clear out the drain hose of any possible clogs. Drain was free of debris. Inspected flood switch and it was good. new drain pump WD26X23258 and clamp kit WD35X10382. Ordering clamp kit and will return with drain pump plus all other parts JIC to complete the repair. No leaks detected. ; ordrng 1 WD35X10382 (Clamp kit)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Austin, TX 78736

Leonardo

Job Details: 06/26/2021

Arrived on site to test unit for burners not igniting. Test unit and found bad spark module. Replaced module test unit and unit test good job complete. All burnes igniting correctly.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78717

Wesley

Job Details: 06/26/2021

Arrived onsite and found dryer would not heat and timer would not progress. Found l2 providing one power at wall. Advised customer to have electrical supply corrected to repair dryer. All else checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Leander, TX 78641

David S

Job Details: 06/26/2021

Arrived on site to install previous diagnosed parts. I gained access to the controls and replaced the hv control and the led board. I powered the unit on and tested all functions. The unit is working as designed. Job complete.

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 06/26/2021

"Arrived on site for Dryer is loud and noisy when i turn it on. Removed back panel and found blower wheel secured on motor. Removed drum and found belt extremely loose allowing the idler pulley to make contact with the drum while it spins causing the noise customer is hearing. Found front panel had large dents at base of left and right side making drum not seat properly. Found all four leveling feet missing. Ordering front panel W10806345, 4 leveling feet 3392100, and idler pulley WP691366 and will return with all other parts (blower wheel, roller repair kit (belt inside), and motor to complete the repair. Requested customer to purchase a new vent hose due to the current vent hose installed beginning to fray at the edges where it mounts to the wall and back of dryer. ordrng 1 W10806345 (Front panel) and 1 WP691366 (Idler Pulley) and 4 3392100 (Foot)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Leander, TX 78641

David S

Job Details: 06/26/2021

"Arrived on site for fridge not keeping temperature properly. I found service pointer w113229116c. I followed the service pointer and found the hv control software on version 6.0.0.0 instead of version 7.0.0.0. The office will reschedule when we have an eta on the part. I spoke to the customer about defrosting the unit 24-48 hours before the return visit. ; ordrng 1 W11167902 (Rc Evaporator cover)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Leander, TX 78641

David S

Job Details: 06/26/2021

Arrived on site for water leaking in the rc compartment. I inspected the unit and work area. I found the drain pan clogged with ice and the drain tube as well.I cleared the ice from the drain pan and cleared the drain tube. I found the rc evaporator draining properly now.

We serviced a

KENMORE RANGE

Model 911.9340299

Near Georgetown, TX 78626

Lou

Job Details: 06/26/2021

"Arrived on site to inspect range burner not working. Upon further inspection, I tested the burners and found the back left burner would not heat on a low setting. On the low setting, it was too hot. I inspected the switch and found the switch had shorted out. I removed and replaced the switch and tested and unit is operating as designed. I left the old switch with the customer. Job completed."

We serviced a

MAYTAG MICROWAVE

Model MMV1174FZ0

Near Cedar Park, TX 78613

Wesley

Job Details: 06/26/2021

Arrived onsite and found burnt potato symptom with extensive smoke damage and blown cavity thermostat.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHC2342LF3

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/26/2021

Arrived on site for refrigerator leaking water from dispenser and water was turned off to unit. Gained access to inlet valve and found insulation broken down on back side of unit and leaking moisture ( see SD-QUICKPIC)Placed towel down behind unit and side of cabinets.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Kyle, TX 78640

Leonardo

Job Details: 06/26/2021

Arrived on site to replace sump and motor. Replaced sump and motor test unit for leaks no leaks present unit working correctly job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSRS25FGBL04

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/26/2021

"Arrived on site to install previous diagnosed part. Removed failed fan and installed new. Found same results. Measured voltage and polarity. Found 120 volts and correct polarity. Contacted parts department and found another fan motor available. Picked up new fan and installed. Found fan motor working. All tested good, no water leaks detected."

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Austin, TX 78729

David Z

Job Details: 06/26/2021

"Arrived on site to diagnose washer that was making loud noise when in use. Performed diagnostic on unit and checked for error codes. Found error for off balance load. Checked gearcase and found gearcase oil all over the bottom of the unit. Oil had seeped into the belt as well. Replaced gearcase, hub, belt and cam to resolve. Tested unit after calibration. Found unit working as designed with no water leaks found. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM2

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 06/26/2021

Arrived on site for RACKS ARE FALLNG DOWN - UPPER RACK ONLY ON BOTH SIDES - ENDS COMING OFF SEEMS TO BE BROKEN. Found wheels had broken loose from adjusters. Removed adjusters and installed new adjuster kit. Reinstalled rack and rack pulls in and out as designed. No leaks detected. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM02

Near Leander, TX 78641

David S

Job Details: 06/26/2021

Arrived on sit for rc leaking water. I inspected Ted the unit and work area. I found the rc drain pan full of clear ice. I cleared the ice and found it not draining. I gained access to the drain tube and found it clear of debris. I steamed out then cabinet drain tube and found the water barely trickling out. I used a long piece of wire and found it would only travel about 1 foot into the cabinet drain tube and then was stopped. The drain tube in the cabinet has collapsed causing the drain pan to back up.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Austin, TX 78748

Leonardo

Job Details: 06/26/2021

Arrived on site to test unit for unit turning fan on its own. Test unit and found unit turning on due to sensor getting over temp. Unit will turn off automatically after it cools off job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Hutto, TX 78634

Jimmy J.

Job Details: 06/26/2021

"Arrived on site for CSI Cooktop not heating. Flames igniting as designed. All burners and flames are good, even, and burning blue. Inspected offices and they are all correct. All caps were sitting evenly on burner heads. Will follow up with Whirlpool tech line next week to report the customer complaint to see if theres anything else they recommend to allow the customer to boil water more quickly. Job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS2

Near Georgetown, TX 78628

Lou

Job Details: 06/26/2021

"Arrived on site to inspect microwave noises and not heating. Upon further inspection, I tested the unit with a cup of water for 30 seconds. Immediately turning the unit on, I could hear the loud humming noise. I tested the diode and the unit continued to not heat and make the noise. I recommended that the customer replace the magnetron, capacitor and diode as all three are the heating components of the unit. Unit left unplugged for safety. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Georgetown, TX 78628

Lou

Job Details: 06/26/2021

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=24 degrees & RC=45 degrees. I disassembled the FC section and found the evaporator covered with ice/frost. I attempted to remove the ice but due to the amount I am unable to at this time. I placed the unit in diagnostics and tested the defrost element in test 38 and could not hear the element sizzle. I tested the defrost bi-metal in test 6 and it shows to be open. I advised the customer that due to the amount of ice on the evaporator I did not want to damage an6 of the components. the evap motor w/bi-metal and hv control I had the customer sign the waiver of damages from defrosting refrigerator and recommended that they turn the unit off at the breaker, pull the unit out and place towels around the unit to protect baseboards from getting wet in case of any water leakage. I recommended that they defrost the unit at least 48 hours before I return. No water leaks observed during service.; ordrng 1 WP12729128 (Heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Cedar Park, TX 78613

Wesley

Job Details: 06/26/2021

"Arrived onsite for freezing veggies, found air pattern from over loading causing produce to freeze. Advised customer on ways to avoid freezing produce. Unit is otherwise operating as designed. All checks good."

We serviced a

GE DISHWASHER

Model GDF510PMJ0SA

Near Round Rock, TX 78664

Jimmy J.

Job Details: 06/26/2021

"Arrived on site for WASHES FINE BUT WHEN IT DRIES, STARTS SMOKING- SMELLS LIKE ITS BURNING. HAD TO TURN IT OFF... Found heating element heavily caked with calcium build up which is what the customer was smelling once the dishwasher called for the heating element to turn on. Removed heating element and installed new heating element. Used new nuts to secure heating element. Ran through cycle and dishwasher is running as designed. No leaks detected.

We serviced a

JENN-AIR DISHWASHER

Model JDB4000AWS

Near Austin, TX 78732

David Z

Job Details: 06/25/2021

"Arrived on site to diagnose dishwasher that is not latching to start cycles. Examined unit and found the door handle was broken and disconnected. Removed door panel and found the handle broken off the latch hinge. Replaced latch. Tested unit and verified it is properly latching and cycles are starting. Unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED25DQXXN00

Near Austin, TX 78731

David Z

Job Details: 06/25/2021

"Arrived on site to diagnose ice maker not producing any ice. Examined unit and found a bag of food sitting on top of the bail arm. Removed item from bail arm and jumped unit to try a harvest cycle. Found no response from icemaker. Replaced icemaker and retested unit. Verified proper cycle and fill. Unit working as designed.

We serviced a

MAYTAG WASHER

Model MVWB725BW

Near Georgetown, TX 78626

Lou

Job Details: 06/25/2021