Service History 631

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Temple, Texas 76504

Jonathan M

Job Details: 10/17/2023

Arrived on site for a washing machine that wont start a cycle. Inspected unit and work area. Attempted to start the washer and from the washer advising to close the lid. Lifted the lid and found the strike broken. Ordering the strike and rescheduled the customer to 10/23.; ordrng 1 W11457841 (Strike)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Troy, Texas 76579

Jonathan M

Job Details: 10/16/2023

"Arrived on site for a refrigerator that is hard to open and close the freezer door. Inspected unit and work area. Found the freezer door, not being able to pull out initially and once the freezer door was pulled out found ice buildup on the bottom side of the freezer door. Found the gasket on the bottom side torn and the rigid catch part of the gasket removed from the gasket. Inspected the door and found the bottom outer edge of the door loose indicating replacing the gasket would not be the best fix. Ordering the freezer door in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11436967 (Freezer door)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Austin, Texas 78748

Matthew

Job Details: 10/16/2023

Arrived on site for unit making loud noises while in use. Upon arrival inspected and tested unit found that noise was immediate. Disassembled and found roller bearings worn. Use repair kit to remedy issue tested and unit is now working properly. Job complete

We serviced a

ROPER DRYER

Model RED4516FW

Near Austin, Texas 78727

David Z

Job Details: 10/16/2023

"Arrived on site to diagnose dryer not spinning. Tested unit and found motor turning and drum not. Found belt snapped off. Replaced belt with extra from truck stock repair kit, 4392065. Tested and verified unit working as designed. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Austin, Texas 78722

David Z

Job Details: 10/16/2023

Arrived on site to diagnose refrigerator not making any ice. Tested unit and found icemaker not cycling. Replaced icemaker and verified proper operation. Repair completed.

We serviced a

JENN-AIR WALL OVEN

Model n/a

Near Liberty Hill, Texas 78642

Gerry C

Job Details: 10/16/2023

JJW3430LL00 Arrived to inspect temperature issues. I found all loads working and verified via thermography. The unit was showing approximately 30F warmer than measured in all conditions. Office to order sensor. ; ordrng 1 W11598120 (Sensor) and 1 ScheduleWith391278 (Schedule With 391278)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Belton, Texas 76513

Jonathan M

Job Details: 10/16/2023

"Arrived on site for dishwasher, but has no power. Inspected unit and work area. Did confirm proper voltage. Going to the unit at the terminal block, but found the unit completely unresponsive. The customer advised that after they plug the unit in, the unit made a draining sound, and then stopped working altogether. checked through the fuse and found the fuse had not blown. Verified voltage going to the control. Checked all my loads and found the drain pump was out of range. Text Luke causing the control to fail as well. Ordering the drain pump and will return with the control. Rescheduled the customer to 10/20.; ordrng 1 W11462456 (Drain pump)"

We serviced a

KITCHENAID COOK TOP

Model n/a

Near Austin, Texas 78751

Scott

Job Details: 10/16/2023

Add on Arrived on site for center burner cap defective .ordering burns caps . No gas leaks detected at time of service. Call to set return . ; ordrng 1 W10617345 (Burner cap) and 1 W10635600 (Burner cap)

We serviced a

KITCHENAID RANGE

Model KSGB900ESS8

Near Dripping Springs, Texas 78620

Leonardo

Job Details: 10/16/2023

"Arrived on site to replace cosmetic panels. Suctioned inspected unit, was happy with results. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Dripping Springs, Texas 78620

Leonardo

Job Details: 10/16/2023

"Arrived on site to inspect unit for not draining. Upon closer inspection found garbage disposal drain knockout had been left in after install, which blocked water from draining dish washer. Removed knockout drain cover, tested unit unit is running as intended. Job complete."

We serviced a

WHIRLPOOL VENTHOOD

Model WVI75UC6DS5

Near Austin, Texas 78701

Wesley

Job Details: 10/16/2023

Arrived onsite for broken island hood glass. Sr#7737564735 spoke with Bruce. unit has to be uninstalled to be serviced. Maintenance will be required make unit accessible for glass replacement. Office to reschedule in coordination with building maintenance. ; ordrng 1 WPW10738522 (Glass)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, Texas 78744

Wesley

Job Details: 10/16/2023

Arrived onsite and found unit operating with noise form cabinet vibration. Applied insulation to absorb magnetron vibration into cabinet. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Leander, Texas 78645

Maurice R

Job Details: 10/16/2023

"Arrived onsite for refrigerator with air gap on the bottom of the fc door. Called wp to,get PEXED. This will be the 4 refrigerator.Sr7737563710."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near New Braunfels, Texas 78130

Andrey

Job Details: 10/16/2023

"Arrived on site to test unit for condensation buildup on FC gasket, tested unit found condensation on top of FC gasket, ordering foam gaskets to install under the gasket for better insulation, rescheduling for 10/20; ordrng 2 W11159728 (Foam strips)s"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Belton, Texas 76513

Jonathan M

Job Details: 10/16/2023

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to replace the inlet tube and found that the waterline feeding the inlet water valve has been leaking for sometime. Replaced the inlet tube and water valve together and advise the customer that they would need a new waterline hook up for for repair due to the leaking waterline. I was unable to test due to the water line connector leaking in the customer not having another one on hand to install. Advised customer call back if any other issues persist. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, Texas 78752

David Z

Job Details: 10/16/2023

Arrived on site to diagnose refrigerator that was not evenly freezing items in freezer and RC wasn't as cold as it needed to be. Checked freezer and found 2 ice balls on the front of the evap cover. Removed evap cover and found the fan was not plugged in from factory and not blowing. Plugged in fan and verified proper cooling. Advised to defrost unit to get ride of the ice on top of the evap. Unit now working as designed. Repair completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Austin, Texas 78752

David Z

Job Details: 10/16/2023

"Arrived on site to diagnose refrigerator not cooling in either compartment. Tested unit and found it just buzzes and clicks, but is not firing the compressor. Compressor appears to be locked up. Ordering sealed system repair for R600 system. Office to schedule. ; ordrng 1 W11580057 (Compressor) and 1 W11578004 (Evap) and 1 Nitrogen (Nitrogen) and 1 R600Kit (R600 Kit) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access Valve)"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Troy, Texas 76579

Jonathan M

Job Details: 10/16/2023

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the lower harness and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4616FW2

Near Austin, Texas 78702

Wesley

Job Details: 10/16/2023

Arrived onsite for grinding sound and determined the cam was not engaging due to clothing obstruction in the cam space. Removed clothing and replaced cam. Unit is now operating as designed. All checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ

Near Bastrop, Texas 78602

Kimo

Job Details: 10/16/2023

Arrived onsite for a DW that will attempt to pump the water out of the unit but will not move the water out. I checked that the hose was not clogged I attempted to Ruths drain pump and found that the pump would hmm but the impeller wouldnt move. I replaced the pump as tested the unit and found unit operating as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Pflugerville, Texas 78660

Blake

Job Details: 10/16/2023

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the inverter and the UI and tested. No change found. I tested all interlock switches and found them good. I found multiple F6E4 error codes. I am ordering the main control and the microwave control to resolve. ; ordrng 1 W11325603 (Micro control) and 1 W11261167 (Main control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Leander, Texas 78641

Maurice R

Job Details: 10/16/2023

Arrived onsite for previously diagnosed parts. Informed the icemaker found the same error when I ran diagnostics test on the icemaker. I found the condenser clogged clean it up. I then noticed that there were 5 wires on the bottom of the FC DOOR broken. This is stopping the icemaker from working. Going to order the door and see if the warranty company will replace the door. No water leaks detected during service. LW10744163. Office to reschedule the customer when part is approved. ; ordrng 1 LW10744163 (FC door)

We serviced a

JENN-AIR MICROWAVE

Model JMC2430IL02

Near Austin, Texas 78723

Kimo

Job Details: 10/16/2023

Arrived onsite to install previously ordered parts upon arrived I installed the new holders and tested the unit several times and found unit operating as designed

We serviced a

MAYTAG FREEZER

Model MZF34X18FW04

Near Killeen, Texas 76541

Tyler

Job Details: 10/16/2023

Arrived on site for freezer needing sealed system repair. Upon arrival reconfirmed failure and installed compressor access valve and uv drier. Pulled vac and recharged system with 4.1oz of r134a. Found no leaks and psi lvls at 0/125 when unit was running for a full 20 minutes. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Dripping Springs, Texas 78620

Leonardo

Job Details: 10/16/2023

"Arrived on site to test unit for receiving power but not running through cycles. Error code f10e3 is present meaning drying fan error/wax motor. Reset code, tested unit, unit is running as intended. Drying fan mustve gotten wet and dried out allowing functions to return to normal. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, Texas 78744

Wesley

Job Details: 10/16/2023

Arrived onsite and replaced the harness. Unit is now operating as designed. All checks good.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Copperas Cove, Texas 76522

Tyler

Job Details: 10/16/2023

"Arrived on site for dryer freezing display and over heating on the last 9-12 minutes. Upon arrival found no errors. Found element divider slightly wrapping and relay on control getting stuck. replace fuse, thermistor, cutoff, thermistor fix, element, and control. Tested unit and found dryer working as designed. Call complete"

We serviced a

WHIRLPOOL RANGE

Model WCG97US6HS05

Near Pflugerville, Texas 78660

Blake

Job Details: 10/16/2023

Arrived on site to inspect gas cooktop. The customer was concerned that all igniters spark when igniting. I explained to the customer that its designed to do this. I tested all burners and found everything operating properly. No gas leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Georgetown, Texas 78633

Lou

Job Details: 10/16/2023

"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill. Cleared the code and continued with testing. I tested in automatic test first (test 12) and the unit operated as designed. I manually tested the valves and they, along with the sensor, filled and sensed as designed. While manually testing the valves, I found the unit with a large amount of detergent send in the drum assembly (photo). Customer advised that they are placing the detergent pods in the dispenser drawer. I recommended not doing that as the plastic from the pod does not dissolve well and clogs up the dispenser which is the reason the unit is showing the error code. I made recommendations for use and care, as well as, detergent and softener use. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Austin, Texas 78738

Matthew

Job Details: 10/16/2023

Arrived onsite to replace faulty UI. Replaced and tested. Unit is now functioning properly. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Georgetown, Texas 78633

Lou

Job Details: 10/16/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the right RC door gasket and using my heat gun, I heated the gasket and shaped it before installing. Once installed, I inspected it and found it sealing all the way around the door. I recommended the customer leave the door closed for approximately three to four hours to allow it to mold to the chassis. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WGD5010LW3

Near Round Rock, Texas 78681

Blake

Job Details: 10/16/2023

"Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the bearings, idler pulley, and belt. I reassembled and tested. The unit now operates as designed. No gas leaks detected during service."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Austin, Texas 78717

Miguel

Job Details: 10/16/2023

Arrived on site for dishwasher not working. Found control did not start. Found voltage good at junction. Removed door panel and found power not making it to control board. Found in line fuse for power is bad. With power unit completed diagnostics with no issues. Will need new harness. Reset for fri am. ; ordrng 1 W11662347 (Harness)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Cedar Park, Texas 78613

Miguel

Job Details: 10/16/2023

Arrived on site for microwave showing error. Found stored error of f1e5. Attempted to removed oven from wall but was unable to removed left side out of wall. Bottom leg is stuck. When putting unit back in the door is now not level. Will need to be adjusted by side hinge. Office to reschedule with 2 techs to attempt and remove. ; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Hutto, Texas 78634

Blake

Job Details: 10/16/2023

Arrived on site to inspect dryer. The door gasket is torn up on the bottom right corner. I removed the old gasket and replaced it. I found good airflow and heat from the unit. The unit now operates as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Lago Vista, Texas 78645

Maurice R

Job Details: 10/16/2023

"Arrived onsite for IM not working. On inspection the customer tells me that they only get 2oz on a measured 8oz pour. Pulled the filter out and installed a bypass. The unit dispensed 8oz on a 8oz pour. Informed the customer that the filter is clogged and it wont dispense a enough water to the IM to make ice. Customer said that it would make ice sometimes, I then checked the fc temperature and it was -4 on setting of 0? informed her that the fc is cold enough to make ice. Did the fill test on the ice maker with the bypass and it filled. Customer going to replace the filter. No water leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Del Valle, Texas 78617

Kimo

Job Details: 10/16/2023

Arrived onsite for a refrigerator that is not cooling. Upon inspection I found that the Evap had a incomplete frost pattern and no signs of a defrost issue i checked the compressor and found that is was running a 0.5 amps. Which points to a ss issue I am ordering sealed system. Office to reschedule ; ordrng 1 W11579351 (EVAPORATOR) and 1 W11580057 (COMPRESSOR) and 1 Uvdrier (Uv drier) and 1 Accessvalve (Access valve) and 1 R600 (R600)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TE0

Near Killeen, Texas 76542

Tyler

Job Details: 10/16/2023

Arrived on site for dryer.got no response by phone your door. Need office to reschedule once Availability of customer(new owner) is known.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Gatesville, Texas 76528

Jonathan M

Job Details: 10/16/2023

"Arrived on site for a dishwasher that has an issue with the top rack. Inspected unit and work area. Found that the top rack was not fully inserted onto the slider, and that the back wheel of the top rack was sitting behind the slider. Removed the left rail in order to get the rack out of the slider. Readjusted the rack and tested the unit. The unit begin to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Blanco, Texas 78606

Luis

Job Details: 10/16/2023

"Arrived on site. Found traces of dye on filter drier,possible dye due from prev tech checked high side pressure no dye in any other location. Replaced the dye drier and evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked evaporator frost forming. Let unit run checked both compartments no traces of dye,powered unit off let pressure equalize checked both compartments no traces of dye."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78752

David Z

Job Details: 10/16/2023

"Arrived on site to diagnose washer that was not spinning. On arrival resident advised me that the unit leaked on first usage. I tested the unit and found it filling and spinning in regular cycle, drain and spin as well. Ran a cleaning cycle and could not duplicate any kind of leak, but the water is also very hot and causing a lot of steam moisture building/dripping around the dispenser housing. Advised customer to double check spin settings on console due to issue with some that default / reset to no spin. Advised to get video if either issue returns. Unable to verify any failures at this time. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08L

Near Cedar Park, Texas 78613

Miguel

Job Details: 10/16/2023

"Arrived on site for ice maker not working all the times. Sometimes it will work and others it does not. Found temperature in refrigerator and freezer are good. Fans are working. Water in tray is full. Cubes it did make are solid and full. Replaced ice maker, verified operation. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Harker Heights, Texas 76548

Tyler

Job Details: 10/16/2023

"Arrived on site for refrigerator showing po failure, upon arrival confirmed ui display had po and tested voltage from outlet to unit. Found stable 123vac. Found no drops from hv to ui control and no damaged wires. Replaced ui and hv control after verifying temps actual at 2/38. Call complete"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Austin, Texas 78703

Wesley

Job Details: 10/16/2023

Arrived onsite and found unit operating with failed control and inverter. Replaced control and inverter and function restored. Unit is now operating as designed. All checks good.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Waco, Texas 76710

Jonathan M

Job Details: 10/16/2023

Arrived on site to install previously diagnosed parts. Inspected unit and work area. replaced the wash motor and control and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.

We serviced a

LG DRYER

Model DLE3600W

Near Austin, Texas 78737

Matthew

Job Details: 10/16/2023

"Arrived onsite for unit not powering on. Upon arrival inspected unit. Found no supply power. Found the breaker to unit was tripped. Flipped breaker and tested, unit is now functioning properly. Job complete. Office to run cc on file."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Killeen, Texas 76542

Tyler

Job Details: 10/16/2023

"Arrived on site for dryer not starting upon arrival confirmed failure and found L1-2 had 251vac, L1-N had 125, L2-N was 125. When unit was turned on L1-N would drop from 125 to 30vac. And L2 would increase from 125 to 220vac. Found dryer working as designed after disassembly found no faults in timer, motor, and terminal connections. Call complete"

We serviced a

IKEA OVEN

Model IBS350DS02

Near Pflugerville, Texas 78660

Blake

Job Details: 10/16/2023

Arrived on site to install outer oven door glass. I removed the door from the unit and installed the outer door. The unit now operates as designed. Office has received full payment.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Georgetown, Texas 78633

Lou

Job Details: 10/16/2023

"Arrived on site to inspect wall oven clock stuck. Upon further inspection, I placed the unit in diagnostics showing error code F6E0-oven user interface lost communication. I cycled power to the unit and removed and replaced the control panel and cycled power and assisted the customer in connecting to WiFi. Unit connected but the app on the phone was down. I contacted the Whirlpool WiFi team and spoke to Michael and advised of the issue. Michael was able to get the unit connected to the customers app and it immediately updated the app on the phone. Tested the unit and it is operating as designed. Job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Austin, Texas 78732

Paul

Job Details: 10/16/2023

Arrived onsite for a dishwasher that is leaking and keeps beeping three beeps at a time. I found errors for an open float switch and the drain pump. I found the overflow pan had dried out. I found the machine working as designed but I found the door gasket leaking from the top on the left side and running down in the pan. I changed the door gasket out and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Austin, Texas 78754

David Z

Job Details: 10/16/2023

"Arrived on site to diagnose refrigerator not dispensing water. Tested unit and found valve is just loudly buzzing when you try and trigger it. Pulled out unit and found water was off, and the water line was also kinked and folded in half. Tucked hose on the back of the unit and verified proper operation. Repair completed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Blanco, Texas 78606

Joe Z

Job Details: 10/16/2023

Arrived on site for door not closing correctly. Upon arrival inspected unit for all checks per service pointer for door not closing properly. All test passed. Tried unit several times and unit operates correctly every time. Cannot duplicate the issue. Instructed customer on properly closing the door. Unit is operating as designed. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Austin, Texas 78748

Matthew

Job Details: 10/16/2023

Arrived on site to replace previously damaged panel. Replace Panel and inspect. Could not find any imperfections. Customer inspected and approved. Took pics. Unit is functioning properly. Job complete

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Blanco, Texas 78606

Joe Z

Job Details: 10/16/2023

"Arrived on site for unit turning off mid cycle. Upon arrival, ran diagnostics and there are no saved error codes. Ran an automatic cycle and as motor began to spin the control powered off on its own. Test polarity and is good. Need to replace control. Replaced control W11608058. Test unit and is operating a drain and spin cycle and unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Round Mountain, Texas 78663

Joe Z

Job Details: 10/16/2023

"Arrived onsite for not operating. Upon arrival, ran diagnostics and got error code F8-E4 overfill switch open. Removed lower panel to inspect drip pan. Found unit is not leveled and leaning forward. Found water in drip pan. Cleared water and leveled unit. Test unit and unit filled and began to operate correctly. Unit drains correctly. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Pflugerville, Texas 78660

Blake

Job Details: 10/16/2023

Arrived on site to inspect dishwasher leak. I ran a full test cycle and found no leaks. I inspected the door and found water residue on the bottom left side of the door. I removed and replaced the door gasket and retested. The unit now operates as designed. No leaks observed during service.

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Leander, Texas 78645

Maurice R

Job Details: 10/16/2023

"Arrived onsite for previously diagnosed parts. Installed the ui,control board and the moisture sensor harness. Tested everything and it is working as designed, I went and pulled the plastic off the ui and saw the crack and scratch on the ui. Ordering a another ui.; ordrng 1 W11626080 (Ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RVAXVY05

Near Wimberley, Texas 78676

Luis

Job Details: 10/16/2023

Arrived on site for not dispensing ice. Found ice door closing to fast causing ice to get stuck between ice door and liner that is causing ice to melt in bottom of ice container. Adjusted ice door housing tested ice door operation good closing slowly allowing ice to dispense correctly down chute.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Leander, Texas 78641

Maurice R

Job Details: 10/16/2023

"Arrived onsite for dishwasher not drying dishes. On inspection ran diagnostics mode and put a amp meter on unit. The heating element draw 6.9amps . When I diagnostic cycle was over the unit had not dispensed any rinse aid. I asked the customer when was the last time he filled it. He said the first of August. There was no rinse aid used at all, it was full to the top of the dispenser. Im ordering a soap dispenser and returning the control board. The unit had no leaks detected during inspection. ; ordrng 1 W10861000 (Soap dispenser)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Killeen, Texas 76542

Tyler

Job Details: 10/16/2023

"Arrived on site for dryer not starting. Upon arrival found timer stem that knob mounted to was broken. Found timer will need to be replaced in order to resolve issue, rescheduled customer for 10-20-23 to complete repairs. Ordering W11685947 timer ; ordrng 1 W11685947 (Timer)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ

Near Meadowlakes, Texas 78654

Maurice R

Job Details: 10/16/2023

"Arrived onsite for previously diagnosed parts. Installed the new pump and motor and ran diagnostics cycle, it completed the cycle with no issues. The heating element is working now and the unit is operating as designed.no water leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Georgetown, Texas 78628

Lou

Job Details: 10/16/2023

"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised the unit is getting too cold (below freezing) in the fresh foods section and making a whirling noise. Upon arrival, I found the unit in defrost mode and the compressor not running. I tested temps in the fresh foods section and get 32-36 degrees and the freezer was 26 degrees. I removed the evaporator cover and found no frost pattern; only frost on the first coil in the upper right corner (photo). I pulled the unit out and removed the back cover and tested amp draw to the compressor. I found .48amps and the compressor is very hot to touch. I advised the customer that the compressor is bad and will need to be replaced. I am ordering the compressor, UV dye drier, access valve, NITROGEN, R600 and CNOTE-2HR JOB. No water connections to the unit and office to schedule return service. ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 NITROGEN (NITROGEN) and 1 R600 (R600) and 1 CNOTE (2HR JOB)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS4

Near Austin, Texas 78731

Paul

Job Details: 10/16/2023

Arrived onsite for a microwave with the cavity light not turning on when the door is opened and it will not start. I found the door interlock switches failing. The switches will need to be replaced. Switches are covered under Appliance Express one year warranty. Ordering switches and interlocks. RS for Thu 10/19.; ordrng 1 W10269458 (Switch) and 1 W10269460 (Switch) and 1 W10727360 (Switch) and 1 WP8206419 (Interlock top) and 1 WPW10156813 (Interlock bottom)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Leander, Texas 78641

Maurice R

Job Details: 10/16/2023

Arrived onsite for dishwasher leaking. On inspection the customer showed me where the unit was leaking from. The leaks is on the left back top where the back meets the top. There is a weld there that is leaking. Ordering a new tub W11409866. No other leaks were detected during inspection. Office to reschedule when part arrives in. ; ordrng 1 W11409866 (Tub assembly)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Mustang Ridge, Texas 78610

Andrey

Job Details: 10/16/2023

"Arrived on site to test unit for rack issues, tested unit found broken rack adjusters, replaced adjusters and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

KITCHENAID OVEN

Model KOSE900HSS00

Near Blanco, Texas 78606

Joe Z

Job Details: 10/16/2023

Arrived on site to install previously ordered part. Replaced console. Test unit and is operating correctly. Customer will re do app to program this console. Job complete

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS

Near Austin, Texas 78738

Leonardo

Job Details: 10/16/2023

"Arrived on site to inspect unit AIG right knob being stuck on off. Upon closer inspection found right knob spring damaged not allowing full travel of knob. Replaced manifold, tested unit, unit is running as intended. No leaks present at this time. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Austin, Texas 78724

David Z

Job Details: 10/16/2023

Arrived on site to diagnose refrigerator with gasket issues. On arrival customer showed me that both door gaskets were pulled out in a couple of spots. I used a little silicon adhesive on the back of the gaskets and pushed them into place and verified a tight fit. Unit working as designed. Repair completed.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Hutto, Texas 78634

Blake

Job Details: 10/16/2023

Arrived on site to inspect top load washer noise. I found the cam has stripped causing the loud ratcheting sound. I removed and replaced the cam and tested. The unit now operates as designed. No leaks observed during service.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near San Marcos, Texas 78666

Andrey

Job Details: 10/16/2023

"Arrived on site to test unit for not completing cycle, tested unit found motor engaging and disengaging throughout the cycle, while testing motor ceased up twice, will need to replace motor and control, rescheduled for 10/20 customer wants a PM appointment ; schdld next appmnt for 10/20 FRI PM"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Belton, Texas 76513

Jonathan M

Job Details: 10/16/2023

"Ive done site for a refrigerator that is still freezing items in the refrigerator section. Inspected unit and work area. The temperature of the refrigerator section and found it sitting between 32 and 33?F. Found the refrigerator temperature setting at 38?F. Check resistance on both refrigerator and freezer for misters proper values in accordance to their temperatures. I called whirlpool techline and spoke to Chris SR# 7737495900. He advised that based on my readings, the issue would have to be with the control or the user interface. I replaced both and tested the unit. The unit began to work and operate as designed. Called told the customer to call back if any other issues persist. Call complete."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Buda, Texas 78610

Andrey

Job Details: 10/16/2023

"Arrived on site to test unit for burning smell, tested unit found gear case has failed leaking all oil out and now leaking water getting on the motor causing it to burn, tub has excessive movement and suspension has also failed, this will need a complete rebuild, gear case, motor, cam, shift actuator, belt, shield, suspension and hub, called safety to report my findings, safety will not cover this repair job SR#7737493265 job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Hutto, Texas 78634

Lou

Job Details: 10/16/2023

"Arrived on site to inspect dishwasher needing to connected/installed. Upon further inspection, I found the unit installed into the cabinets and the plumbing not connected. I found the knockout plug still on the disposal and removed it. I connected the drain hose to the disposal and connected the water line to the valve under the sink. Placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed. No one on site to sign for receipt/new build-vacant home."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bastrop, Texas 78602

Kimo

Job Details: 10/16/2023

Arrived onsite for a washer with flashing lights on the ui and will not go into wash. Upon arrived the customer advised me that she power cycled the unit 6 times before the unit worked. I checked the the gearcase and found no leaks I checked the drain pump harness and found that it was good I tested the latch and found the it locked every time. Due to the seemingly intermittent nature of the failure I replaced the control and tested the unit several times and found the unit operating as designed

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS00

Near Johnson City, Texas 78636

Joe Z

Job Details: 10/16/2023

"Arrived on site for partial display. Ui not responding. Upon arrival, inspected unit and found unit powering on just not responding. Need to replace console. Contacted claims for autho#. Was given authorization. Replaced console and test unit. Unit is operating as designed. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Austin, Texas 78739

Leonardo

Job Details: 10/16/2023

Arrived on site to inspect unit for being to loud during unit operations. Upon closer inspection found wash motor to be louder then typical with an odd humming being continuously active during cycle. Will need to order sump and motor and return. Office to reschedule. ; ordrng 1 W11416362 (Sump and motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV976FDEM01

Near Andice, Texas 78628

Miguel

Job Details: 10/16/2023

"Arrived on site for new gasket being torn, confirmed they were torn on the inside corners. Heated up new gasket with heat gun. Installed and it torn on the corners again. Used 2nd gasket and was able to form into place. Advised customer if this tears we will need to research a slightly bigger gasket. Call complete."

We serviced a

WHIRLPOOL WASHER

Model MHW6630HC3

Near Kingsland, Texas 78639

Gerry C

Job Details: 10/16/2023

"MHW6630HC3 Arrived to install previously diagnosed and ordered part. I found the Asher and dryer were able to be moved out with a single tech and that the issue was a garment that had came apart during the wash, plugging the drain pump inlet. I found and removed additional debris from within the tub. Operational test good, no leaks observed during service."

We serviced a

GE DISHWASHER

Model GDF510PSR3SS

Near Austin, Texas 78717

Paul

Job Details: 10/16/2023

Arrived onsite for a dishwasher with the detergent door not opening. I checked the resistance for the dispenser solenoid from the control and it read 24 ohms and was in range. I went in service mode and tested the dispenser and the door opened every time. I did this multiple times and showed the tenant. Its possible that there was not a good connection at the control but at this time it is working as designed. Office to charge CC on file.

We serviced a

WHIRLPOOL WASHER

Model MVW6500MBK0

Near Buda, Texas 78610

Andrey

Job Details: 10/16/2023

"Arrived on site to replace previously diagnosed bezel, found that the latch is also needed replaced and tested, unit is now functioning as designed, job completed"

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Austin, Texas 78726

Paul

Job Details: 10/16/2023

Arrived onsite for a range with the drawer wobbling and not pulling out correctly. I found the glide on the right side not locked in correctly causing the issue. The glide was in good condition. I locked the glide in correctly and the drawer slides in and out properly now. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Dripping Springs, Texas 78620

Matthew

Job Details: 10/16/2023

"Arrived onsite for unit with long dry times. Upon arrival inspected unit. Unit is heating and tumbling. Ran airflow test with unit. Connected to ventilation, test failed. Ran another test with unit Disconnected from external ventilation and unit passed. This indicates an external ventilation issue. Notified customer and customer will contact landlord and the builder to inspect the ventilation throughout . Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Cedar Park, Texas 78613

Miguel

Job Details: 10/16/2023

Arrived on site with parts for dishwasher not working right. Removed door panel. Found wire harness on wrong side of door brace. Also found connection and junction very suspect. Replaced main wire harness and console. Verified operation. Call complete.

We serviced a

KITCHENAID VENTHOOD

Model KVWC908KSS

Near Briarcliff, Texas 78669

Leonardo

Job Details: 10/16/2023

"Arrived on site replace control, replaced control. Problems are still prevalent, will need to order anew filter board and return. Office to reschedule. ; ordrng 1 W11565531 (Filter board)"

We serviced a

MAYTAG WASHER

Model WTW5057LW0

Near Del Valle, Texas 78617

Kimo

Job Details: 10/16/2023

Arrived on for a washer the would not latch. Upon inspection I found that the drain pump harness had came separated from the connector. I repaired the harness and tested the unit several times and found that it opened as designed with no leaks .

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Johnson City, Texas 78636

Joe Z

Job Details: 10/16/2023

Arrived on site for not operating. Upon arrival ran diagnostics and got error code F9-E2 drain motor electrical problem. Test drain and makes a loud grinding sound. Need to replace drain pump. Replaced drain pump W11462456. Test unit and is operating as designed. No leaks present at this time. Job complete

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Round Rock, Texas 78681

Paul

Job Details: 10/16/2023

Arrived onsite for a washer to replace the previous diagnosed parts. I removed the belt and compared it to the new belt showing the customer that the old belt was obviously stretched out. I replaced the belt and ran a quick wash cycle with a load of towels. The machine completed the cycle and worked as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Austin, Texas 78703

Scott

Job Details: 10/16/2023

Arrived on site for washer making squeaky noise . Ran diagnostics unit sounding normal. No oil found down bellow . Found some glazing on belt . Replaced belt . Reran diagnostics all checked normal. No errror codes . No water leaks detected at time of service . Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Lago Vista, Texas 78645

Maurice R

Job Details: 10/16/2023

"Arrived onsite for dishwasher not working. On inspection found 2 errors F1E2 & F7E2. Replaced the control board, ui and pump. The unit is operating as designed now. Error were for failed control board and pump motor, the ui had issues with the response with key touches. No water leaks detected during service."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Canyon Lake, Texas 78130

Andrey

Job Details: 10/16/2023

"Arrived on site to test unit for rumbling noise, tested unit found cracked blower wheel, replaced and tested, unit is now running as designed, job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Austin, Texas 78741

Scott

Job Details: 10/16/2023

Arrived on site for fresh food temp not cooling . Found frost build up on evaporator cover . Steamed out cover . Found wire to defrost heater had backed out of molex connector. Secured wire back in molex . Tested defrost heater . All checked normal. No water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Georgetown, Texas 78628

Miguel

Job Details: 10/13/2023

Arrived on site for dryer not heating.. ran test and found heater working properly. Vent checked and found to be clogged within the wall. Left vent disconnected and advised them to have the vent cleaned before connecting back. Call complete.

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Austin, Texas 78753

David Z

Job Details: 10/13/2023

"Arrived on site to install new lid to resolve broken lid. Found both hinges are fine, just lid broken. Replaced lid and verified proper operation. Repair completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Austin, Texas 78704

Wesley

Job Details: 10/13/2023

Arrived onsite and replaced panel to repair scratches under one stop provision. All checks good. Unit is now operating as designed.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Luling, Texas 78648

Andrey

Job Details: 10/13/2023

"Arrived on site to test unit for not operating properly, tested unit found loose wire on drain pump, secured wire and tested, unit is now running as designed, job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Lockhart, Texas 78644

Andrey

Job Details: 10/13/2023

"Arrived on site for no ice production, tested unit found ice accumulated on feeler arm do to what spraying out from the water fill tub and will not reset, will need to install pressure regulator and replace water valve on next visit rescheduled for 10/20; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Water line)"

We serviced a

WHIRLPOOL RANGE

Model SF377PEGQ7

Near Austin, Texas 78704

Wesley

Job Details: 10/13/2023

SR#7737501601 unit door glass shattered during self clean and door glass is no longer in stock. Advised customer on findings and reported findings to safety. Customer will pursue replacement. No repair coverage. No part availability.

We serviced a

WHIRLPOOL OVEN

Model KEMS309BSS01

Near Austin, Texas 78746

Wesley

Job Details: 10/13/2023

Arrived onsite for unit which would not turn off. Customer had unit repaired under AHS warranty. Called to report findings to safety. Control replaced for stuck relay. Unit is now operating as designed. Sr#7737509588

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS05

Near Andice, Texas 78628

Lou

Job Details: 10/13/2023

"Arrived on site to inspect cooktop flames not hot enough. Upon further inspection, I tested the cooktop and found the front right burner would not change from high to medium and the back left burner flame was too small or not hot enough. I inspected the orifices and found the back left burner orifice incorrect (79). Customer had the orifice converter ion kit that came with their owners manual and I replaced the orifice with the correct orifice(108) and retested and it is operating s designed. I attempted to adjust the flame on the front right and was unable to get the flame correct. I am ordering the front right burner valve and scheduled return service for 10/19/23. No gas leaks detected during service.; ordrng 1 W10859922 (Right front valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS04

Near Lampasas, Texas 76550

Tyler

Job Details: 10/13/2023

"Arrived on site for refrigerator making an odd noise when cooling. Upon arrival confirmed sound and found sound still rattling from compressor area, added sound pads to condenser line and suction line, found no removed. Call complete"