Near Georgetown, TX 78633
Tyler
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDHW00 Arrived on site for filter that was stuck in the filter housing mounting area. Upon arrival I found that part of the filter had a locking mechanism that had not set in place correctly not allowing the filter to seal all the way and grab removing the filter and check the filter housing for any damage but could not find anything that seemed out of the ordinary I’ve been reconnected the filter and re-tested unit and found that water was flowing to the dispenser door as well as the icemaker as designed with no leaks before during or after repair. I also explain to the customer that due to this issue even though things are working now if things did go back to how they were behaving before the repair that The reservoir filter head assembly will need to be replaced part number W11346622.
Near Austin, TX 78753
Matthew
Job Details: 10/23/2020
RANGE WHIRLPOOL WFE320M0EW2 Arrived onsite for oven not functioning. Upon inspection found failed thermal fuse. Replaced fuse tested unit but unit didn’t seem to be getting the proper voltage to the bake element. Called tech line for assistance SR7729109615. Ran through voltage test again and power was being supplied to the bake element. Tested unit to 350 and showed customer operation. Job complete.
Near Austin, TX 78748
Robert
Job Details: 10/23/2020
DISHWASHER MAYTAG MDB4949SHZ1 Arrived on job for complaints of not draining. Found the drain hose not looped. Corrected hose placement. After tested drain and no leaks detected at time of service.
Near Austin, TX 78749
Luis
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for ice build up in freezer. Diagnosed gasket not sealing to cabinet,remolded freezer door gasket checked door seal good,removed ice build up."
Near Austin, TX 78741
Jacob
Job Details: 10/23/2020
WASHER WHIRLPOOL WFW9200SQ02 Arrived onsite for unit not spinning clothes correctly. looked at unit. Found that the spin basket was loose.
Near Austin, TX 78735
Kevin
Job Details: 10/23/2020
ICE MACHINE JENN-AIR JUIFX15HX00 "Arrived on site and inspected ice machine and found ice machine is unplugged. After connecting to power ice machine powered on and began draining. attempted to pull ice machine forward and found there is a lip caused by the wood flooring, wood flooring drops 5/8 of an inch to the floor the ice machine is actually sitting on. Cabinetry trim also makes removing the ice machine difficult. Ice machine will not completely move forward and attempting to pull it out chipped corner of cabinet. Reported installation issues to techline. 7729114417"
Near Austin, TX 78704
Richard
Job Details: 10/23/2020
REFRIGERATOR UNKNOWN URB551WNGZ Arrived onsite for the refrigerator doors have dents and frost build up. This refrigerator is located in apt 213. Found that both doors have dents and the frost build up is gone and is not an issue at this time. Ordering parts and office to schedule ; ordrng 1 W10777349 (gasket-dor) and 1 W10777352 (gasket-dor) and 1 W11026189 (dor-fip) and 1 W11026190 (dor-fip)
Near Austin, TX 78738
Brandon
Job Details: 10/23/2020
DRYER WHIRLPOOL WED9371YW0 "Arrived on site for customer complaint of unit making loud noise, I found broken blower wheel, I replaced blower wheel, unit tested good.
Near Georgetown, TX 78626
Tommy
Job Details: 10/23/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for washer making loud scratching sound. Upon arrival found unit could spin and agitate well. But when motor tried to kick to high speed motor would make extremely loud rattling noise. Ordering drive motor. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10832724 (DRIVE MOTOR )
Near Leander, TX 78641
Tommy
Job Details: 10/23/2020
ICE MACHINE KITCHENAID KUIC18NNXS0 Arrived onsite for for ice maker not making ice. Upon arrival found unit grid cutter was damaged and not heating.Customer approved replaced grid cutter and tested unit tested good. Job Completed
Near Cedar Park, TX 78613
Kayman
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL MDB8989SHZ0 Arrived onsite for a dishwasher that the dispenser is not staying closed. I found the button on the dispenser had broken. I replaced the dispenser and tested in diagnostics. The unit is working as designed. Call complete.
Near Austin, TX 78703
Richard
Job Details: 10/23/2020
FREEZER WHIRLPOOL WSZ57L18DM00 "Arrived onsite for the freezer not cooling properly. During testing found that the freezer evaporator is frozen solid. Will need to be thawed out. Will need to replace evap fan , defrost and refrigerator thermistors, control. Harness. Ordering parts and office to schedule. Please put on cancellation list. ; ordrng 1 W11244436 (harness) and 1 W11382528 (CONTROL) and 1 WPW10359880 (motor-evap) and 1 WPW10384183 (thermistor)"
Near Smithville, TX 78957
Andy
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB01 Arrived on site to install previously diagnosed door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Bastrop, TX 78602
Andy
Job Details: 10/23/2020
DRYER WHIRLPOOL WED6620HC1 Arrived on site for dryer damage to top. Attempted to remove part and replace with new and found incorrect top. Customer also pointed out UI issues. Ordering needed parts. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11223753 (nameplate) and 1 W11351728 (UI) and 1 WPW10460919 (TOP)
Near Austin, TX 78731
Kevin
Job Details: 10/23/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site and inspected washer and found saved error codes for unbalanced load, discussed best loading practices for prevention of errors washer is operating as intended, passed diagnostic test, job complete"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/23/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for microwave making noises. Customer stated when using exhaust fan will making rumbling noise. Tested exhaust fan operation. Removed unit and inspected. Found noise coming from foil tape over exhaust vent. Corrected tape and reinstalled unit. Retapped vent and tested all operations. All tested good.
Near Austin, TX 78741
Luis
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for defective compressor. Replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 W10896678 (COUPLER), and 1 W10896689 (COUPLER) from stock"
Near Austin, TX 78746
Leonardo
Job Details: 10/23/2020
DISHWASHER KITCHENAID KDTE204DSS0 Arrived on site to replace fill valve. Replaced valve test unit and unit test good job complete.
Near Burnet, TX 78611
Jonathan S
Job Details: 10/23/2020
WASHER MAYTAG PAV2300AWW "Arrived n site for washer not rinsing. Inspected unit and work area. Tested spin cycle and found unit started to spin then locked up and would not complete drain. Gained access to pulley system. Removed belt and turned transmission by hand and found working as designed. Started motor without belt connected and found working. Turned drain pump pulley by hand and found pulley rubbing against frame and causing to lock up. Without tension from belt drain pump pulley would turn freely. Found failure has worn down belt. Will need to replace pump,and belt. No authorization needed to complete repair.; ordrng 1 WP21352320 (BELT) and 1 WP35-6780 (DRAIN PUMP)"
Near Austin, TX 78733
Leonardo
Job Details: 10/23/2020
OVEN WHIRLPOOL MER8600DS0 Arrived on site to test unit for unit not heating correctly. Test unit and found broken bake element. Ordering new element W10779716 part is covered under 10 year warranty. ; ordrng 1 W10779716 (BAKE ELEMENT )
Near Taylor, TX 76574
Jimmy J.
Job Details: 10/23/2020
WASHER WHIRLPOOL WTW4950HW0 "Arrived on site for: washer not completing cyclePlaced in diagnostics and no error codes came on. Customer explained that they let the water fill the drum prior to putting clothes and detergent in. Explained to customer that the drum has a sensing function, and will not function properly if it only senses and empty drum. Putting the clothes and detergent in last will confuse the sensing function and the machine will not always operate as designed. Replaced control to ensure the lid lock was functioning properly. Lid lock may take a while to unlock depending on the current cycle. Customer stated the lid lock would not turn off. It was locking and unlocking for me, but it just took some time to sense it was safe before unlocking. Job completed."
Near Pflugerville, TX 78660
Cliff
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived on site to diagnose a refrigerator that is intermittently forming ice in the freezer compartment. Found left side door rail not consistently closing the door properly. Also noted small gap at top of inner liner. Entire freezer cavity will need to be sealed with food grade silicone and door rails replaced to complete repair.; ordrng 2 W11265130 (RAIL)s and 1 WP482338 (adhesive)
Near Austin, TX 78705
Jacob
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRFF300EWH01 Arrived onsite for ice maker fallen off the wall. looked at ice maker. Found that the ice maker had fallen off the wall. Re tightened screws to the ice maker. No leaks at this time. Job complete
Near Temple, TX 76504
Jonathan M
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL ET8CHEXVQ00 "Arrived on site for a refrigerator that is frosting up on the evaporator cover again. Inspected unit and work area. Customer advised that the unit is still cooling properly and she is making ice. However she’s getting a little droplets on the back of her evaporator cover. Found minor droplets on the evaporator cover but no frost buildup on the evaporator or inside the freezer section. I asked the customer how often they open the freezer door due to the room temperature being in the 80s inside. She advised that they do open their freezer door a lot to get ice, food, and ice cream. Inspected gasket and found the gasket fully ceiling around the freezer section. I advised the issue is with two things. She has a full ice tray in her freezer that is pushed against the back of the evaporator cover. I advised that the evaporator removes moisture and temperature from the unit so we have been advised from Techline that water sources inside their unit that sit
Near Austin, TX 78734
Brandon
Job Details: 10/23/2020
OVEN GE PT916SR2SS "Arrived on site for customer complaint of oven UI control not working, found loose connection at control board, plugged UI ribbon in, unit tested good.
Near Austin, TX 78734
Brandon
Job Details: 10/23/2020
DISHWASHER KITCHENAID KUDC10FXSS5 "Arrived on site for customer complaint of unit leaking, found excessive suds even with no soap added at time of test cycle, explained to customer suds will cause leaking, instructed customer to run empty cycles to clear suds, clean unit, and use different soap.
Near Austin, TX 78704
Wesley
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived onsite and found unit had been experiencing melting ice prior to remodel. Then sat unplugged for several moths during remodel. Unit does not cool at all now after several days of running found compressor and all fans running, but unit had been off for days prior to my arrival. Ordering compressor and access valve. Office to reschedule.; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W11025999 (compressor)"
Near New Braunfels, TX 78130
Luis
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site for no cool. Powered u it on compressor making loud odd noises while running,diagnosed a defective compressor. Replaced compressor assembly,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
Near Round Rock, TX 78681
Kayman
Job Details: 10/23/2020
MICROWAVE MAYTAG MMV1163DW00 "Arrived onsite for a microwave that the turntable runs when the door is opened. I found the cavity lamp, turn table motor, and mag cooling fan running with the door open due to a stuck primary interlock switch. The switch will need to be replaced..; ordrng 1 WP3405-001034 (switch- mi)"
Near Wimberley, TX 78676
Andrew
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KUDF204ESB01 "Arrived on site to test unit for chime. Chime was on when I arrived. Customer said issue happened after they had a big thunder storm. Replaced control, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78738
Robert
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on job for complaints of temperature too cold in refrigerator. Found the damper door not closing. After replacement test operation.
Near Georgetown, TX 78628
Tyler
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site for refrigerator making a loud noise and not cooling at 100% efficiency. Upon arrival I found that the fresh fruit evaporator coil had a major defrost issue not allowing ice to melt and causing it to block airflow from the freezer and pressure compartment. I was able to narrow down and find that the main harness evaporator fan motor as well as main control and high-voltage roll not working in conjunction with one another and will need to be replaced but unfortunately due to the ice buildup and the issue at hand the drip pan inside the fresh food compartment How did the evaporator is also bent and warped any cover or possibly need to be replaced as well. Instructed customers they will need 24-48 hr defrost plus customer did sign defrost waiver.; ordrng 4 UNKNOWN (FFC EVAP SHIMS)s and 1 WPW10501260 (EVAP FFC COVER) and 1 WPW10537710 (DRIP PAN FFC )
Near Leander, TX 78641
Kayman
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for ice maker not producing ice. Upon inspection I found the ice maker had some condensation on the outside of the panel. I ran test 19 for the fill tube heater and fascia heater I found no voltage going to the connector for the heaters. I accessed he main control board on the back of the unit and found it is not supplying voltage to the heaters the main control will need to be replaced. Office to R/S due to part availability. ; O-emld tckt
Near Leander, TX 78641
Lou
Job Details: 10/23/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site to install previously diagnosed and ordered part. Due to the diverter housing leaking water, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KFIS20XVMS1 "Arrived on site to install previously diagnosed and ordered parts. Due to the right RC door gasket being torn, the ice chute gasket/seal being badly aged and the start device not functioning, I removed and replaced the start device and ice chute gasket and using my heat gun, I heated the door gasket and removed and replaced the RC door gasket. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78729
Wesley
Job Details: 10/23/2020
DRYER LG DLGX2651W Arrived onsite and found bad ignitor. Completed repair. And advised customer on repair. All checks good.
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for fridge doing the same thing as last time. Water is dripping from ice maker into fridge. Ran diagnostics and no error codes came on. Pulled off kick plate and noticed feet were not lowered. Lowered the feet and raised the fridge in the front to prevent water from spilling out of ice tray and into fridge cavity. No leaks detected. Job completed.
Near Austin, TX 78717
Kayman
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite to install previously diagnosed parts. I installed the heating element and hinge pads. Unit is working as designed at this time and no leaks were detected during time of service.
Near Austin, TX 78754
Matthew
Job Details: 10/23/2020
DRYER MAYTAG MGDX655DW2 "Arrived onsite for dryer not heating. Upon inspection found faulty cutoff. Replaced cutoff, tested unit and unit is functioning properly. Also while performing inspection noticed that air seemed to be restricted externally. Recommended that customer have someone check and if necessary clean the external ventilation. Job complete."
Near Austin, TX 78704
Leonardo
Job Details: 10/23/2020
MICROWAVE WHIRLPOOL KMBD104GSS01 Arrived on site to test unit for door not closing. Test unit and found right track not secured not allowing door to close all the way. Secured track correctly test unit and unit test good job complete.
Near Austin, TX 78751
Richard
Job Details: 10/23/2020
RANGE WHIRLPOOL WFE515S0ES2 Arrived onsite for the oven range door vent trim broken. Replaced vent trim and door tested good . Complete
Near Round Rock, TX 78681
Kayman
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived onsite for refrigerator frosting up I. The RC as per customer. I found the main control is sending signals to defrost but the control UI is not. The UI will need to be replaced again for repair. Office to R/S due to part availability. ; ordrng 1 W10861908 (cntrl-elec)
Near Austin, TX 78726
David Z
Job Details: 10/23/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to follow up on items freezing in RC. After last repair customer informed me that items in the drawers were freezing. Customer was instructed to power cycle unit. They increased temp and power cycled. Unit went back to proper operation after. On arrival RC was at 45 like customer had set it to, and wanted help adjusting settings. Set RC to 39 to make sure nothing would freeze again. Advised to clear up airflow gaps on shelves, they are obstructed. Once that is done all should be normal again. Call complete."
Near Austin, TX 78704
Richard
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID JF36NXFXDE01 Arrived onsite for the refrigerator led lights not working. Installed new led board and it did not resolve the issue. Replaced top 2 led modules and the top lights are working good and the freezer lights are working. Replaced the bottom left hand led module and the side LED’s are still not working properly. Ordering more modules to replace the side compartment leds. Office to schedule ; ordrng 6 W11462342 (MODULE )s
Near Austin, TX 78704
Leonardo
Job Details: 10/23/2020
OVEN JENN-AIR JJW3430DS02 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
Near Leander, TX 78641
Kayman
Job Details: 10/23/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite for washer making loud noise while washing. Upon Inspecton I found the feet all the way up so I lowered all the feet as far as they would go. I tested the unit and could not recreate any abnormal noises during any of the function test. Job complete.
Near Georgetown, TX 78628
Tyler
Job Details: 10/23/2020
WASHER GE GTWN4250DWS Arrived on site for a washer that was leaking water into the tub as well as not precisely filling on each cycle the way it should. I ran a diagnostic check and found that there were no error codes in the binary system indicating any kind of software or hardware failures but I didn’t notice upon arrival of the cold side water valve was giving a small dribble of water drip by drip very consistently the entire time I was there after running the unit I was able to verify that the pressure switch is working as designed the control board drain pump and everything else is working but the water inlet valve would not open up all the way in enough water in and would also not shut all the way causing water to still drip in tub. install the valve and re-tested unit and found that any prior issue with the machine was not resolved after the water in the valve was replaced unit now functioning as designed call complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/23/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on job to replace harness. After replacement unable to test customer didn’t have replacement power cord yet.
Near Bastrop, TX 78602
Andy
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site for refrigerator not cooling properly and not making ice. Performed temperature test and found 27° in FC and 46° in FC. Found all fans and compressor running. Found poor frost pattern on evaporator. Found compressor running hot and pulling 1.4 amps. Unit will need SS repair. Ordering needed parts. Office to schedule return trip. 2 hour job. Authorization needed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (SS REPAIR) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10832994 (compressor) and 1 W11116006 (evaporator RC) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator FC)
Near Austin, TX 78734
Brandon
Job Details: 10/23/2020
DISHWASHER GE GDF570SSF4SS "Arrived on site for customer complaint of top rack not washing properly, found diverter and water pressure issues,
Near Cedar Park, TX 78613
Tommy
Job Details: 10/23/2020
RANGE WHIRLPOOL WFE505W0JZ0 Arrived onsite for electronic range having cooktop on even when off. Upon arrival found unit wasn’t running but control was miss reading saying cooktop was hot caution even when cooktop wasn’t hot. Ordering control office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11314391 (CONTROL )
Near Bee Cave, TX 78738
Brandon
Job Details: 10/23/2020
BUILT-IN M/W KITCHENAID KMBD104GSS01 "Arrived on site for customer complaint of unit creating a lot of steam when in use, ran a 4 minute test with microwaveable Mac and cheese, covered with 1 paper towel, unit steamed up a lot, causing UI panel not to respond. Called tech line, they said this is normal use and to cover the food with a microwave safe cover to try and contain the steam as much as possible. Unit is working as designed. SR# 7729108619"
Near Spring Branch, TX 78070
Andrew
Job Details: 10/23/2020
DISHWASHER KITCHENAID KUDE60HXSS5 "Arrived on site to replace control panel from previous diagnosis. Replaced panel, tested unit, unit works good. No leaks detected. Job complete."
Near Dripping Springs, TX 78620
Robert
Job Details: 10/23/2020
REFRIGERATOR FRIGIDAIRE FRT8B5EWA Arrived on job for complaints of refrigerator temperature warm. Found the evaporator motor has 120v but not working. Replaced motor and unit cooling now. No leaks detected at time of service.
Near Marble Falls, TX 78654
James
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site and found unit not making ice and freezer not freezing. Customer stated that the unit has not cut off in a week but has noticed ice production slowing and freezer not freezing. Found freezer at 45 degrees and fresh food at 40. Unit will need new compressor, fresh food evaporator and drier to repair cooling issue. Unit will also need new control and ui to correct unit shutting off on its own. Office to schedule return services for 3 hours. ; ordrng 1 AUTHO (AUTHO) and 1 CNOTE (3 HR SS) and 1 UNKNOWN (COMPRESSOR) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Marble Falls, TX 78654
James
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site and found unit not making ice and freezer not freezing. Customer stated that the unit has not cut off in a week but has noticed ice production slowing and freezer not freezing. Found freezer at 45 degrees and fresh food at 40. Unit will need new compressor, fresh food evaporator and drier to repair cooling issue. Unit will also need new control and ui to correct unit shutting off on its own. Office to schedule return services for 3 hours. ; ordrng 1 AUTHO (AUTHO) and 1 CNOTE (3 HR SS) and 1 UNKNOWN (COMPRESSOR) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Austin, TX 78731
Kevin
Job Details: 10/23/2020
WASHER WHIRLPOOL WGT4027HW0 "Arrived on site and inspected washer/dryer combo and found lid latch will not engage. This unit requires the dryer to be removed in order to access lid latch. Two technicians will be needed, washer is in a closet accessed from an exterior porch, took one picture of location. An oven dolly preferably with platform will be needed to support dryer while latch is replaced.; ordrng 1 2TECHS (AND OVEN DOLLY)"
Near Leander, TX 78641
Tommy
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher not cleaning. Tested unit in diagnostics found unit sump was not operating. And control may also be running incorrectly. . ; ordrng 1 W11087376 (SUMP AND MOTOR )
Near Austin, TX 78703
Kevin
Job Details: 10/23/2020
WASHER MAYTAG MHW8630HC1 Arrived on site and found customer does not believe detergent is being released properly into wash during cycle. Discussed and considered replacing dispenser drawer. Spoke with techline later and they recommended contacting customer and suggested they change detergent ratio 6x is least 2x is most 2X. Before replacing parts 7729116164
Near Nolanville, TX 76559
Al
Job Details: 10/23/2020
REFRIGERATOR FRIGIDAIRE FGHS2655PF5A Arrived on site and inspected refrigerator not dispensing ice.Confirmed the complaint and found the container was defective.Removed and replaced it and unit tested as designed.Job complete
Near Austin, TX 78750
David Z
Job Details: 10/23/2020
WASHER MAYTAG MVWB765FW3 Arrived on site to install lid diagnosed on previous visit. Found left hinge point cracked on lid. Replaced lid. All is now working as designed. Call complete.
Near Hutto, TX 78634
Cliff
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to diagnose a refrigerator that is not producing ice properly. Tested unit and found icemaker cubes too large. Also noted improper cycling of ice box fan. Ordering all possible parts to correct issues. Water valve, pressure regulator, waterline, control, and user interface will all need to be replace the complete repairs. Office will need to return appointment to the part availability.; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 W11043013 (valve) and 1 W11284720 (UI) and 1 W11399844 (CONTROL)"
Near Temple, TX 76501
Jonathan M
Job Details: 10/23/2020
WASHER ROPER RTW4516FW2 Arrived on site for a washer where the customer had questions about water level. Inspected unit and work area. Customer advised that the unit doesn’t seem to feel very much in her unit and was concerned that this unit isn’t working properly. Put unit and service diagnostics and found an F2 E1 (stuck key) error code. Ran unit through an auto testing unit ran as designed. Ran unit through a normal Highwater regular cycle and unit ran as designed. Customer advised that the water does not go above her clothes and unit had been sent to the auto sensing. Informed customer about new features on these washers and how to get more water into the basket. Unit is working as designed. Call complete.
Near Temple, TX 76504
Jonathan M
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID WRV986FDEM Arrived on site for nice refrigerator that’s not making ice. Inspected unit and work area. Attempted to jump icemaker and found unit would not jump. Tested voltage going to the icemaker and found 15 V. Checked wire harness connections and found one of the wires not connected on the connectors. Reconnected connectors and tested voltage going to the ice maker. Found 124 V going to the icemaker and attempted to jump the icemaker again. Unit harvested and filled and is working as designed. Call complete.
Near San Marcos, TX 78666
Jacob
Job Details: 10/23/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for door to unit not closing properly. Looked at door p. Saw that the left hinge was not interested properly to hold up the door. Re aligned door and hinge. Tested door. Door tested good. No issues at this. Job complete
Near Austin, TX 78704
Richard
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for the refrigerator not cooling. During testing found that there is a sealed system issue. There is a ball of ice on the right upper side of the evaporator on the capillary tube.
Near Killeen, TX 76549
Al
Job Details: 10/23/2020
REFRIGERATOR MAYTAG MFI2665XEB6 Arrived on site to install previously ordered part.Removed and replaced the UI.Melted the ice from the ice bin assembly.Job complete
Near Killeen, TX 76542
Al
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRS965CIAM01 Arrived on site and inspected ice maker still not working.Checked for blockage in the water line and found the unit will require a fill tube heater and authorization.Ordering the W10347267.Office to reschedule the customer after authorization.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10347267 (FILL TUBE HEATER)
Near Bastrop, TX 78602
Andy
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KBLC36FKS00 Arrived on site for ice maker sometimes dropping ice behind ice bin. Tested and inspected unit and found no mechanical failures. Found unit is operating as designed. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
Near Bastrop, TX 78602
Andy
Job Details: 10/23/2020
OVEN WHIRLPOOL WOD77EC0HS01 Arrived on site for oven changing time. Inspected unit and found unit is not hooked up to WiFi and that this unit can change date and time when not hooked to WiFi. Instructed customer on this and on use and care and practice for best performance. No repairs are needed at this time.
Near Austin, TX 78735
Kevin
Job Details: 10/23/2020
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site and inspected ice machine and found very thin sheet of ice being made. Sent pictures to CS and replaced water valve and water pump including level sensor. Incoming water appears to be stronger now. Customer will monitor the machine for correct operation. If issue continues a sealed system repair will be needed
Near Killeen, TX 76549
Al
Job Details: 10/23/2020
COOKTOP GE JP3530DJ1BB "Arrived on site and inspected cooktop with the same failures.Removed and replaced the element, indicator, infinite switch, module.Reassembled and unit tested as designed.Job complete"
Near Bastrop, TX 78602
Andy
Job Details: 10/23/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to install previously diagnosed control and turn table parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Bastrop, TX 78602
Andy
Job Details: 10/23/2020
WASHER MAYTAG MVW7232HW0 Arrived on site for washer out of balance and error code. Tested and inspected unit and found issue with suspension rod. Removed part and replaced with new. Tested unit with load that customer has been using and found little improvement. Instructed customer on loading unit properly and proper use and care and practice for best performance. Called tech line and spoke with Leon (SR# 7729111090) and was informed that issue is with loading and to instruct customer on proper loading of unit. Did as instructed. No other repairs are needed at this time. No water leaks present at time of service.
Near Copperas Cove, TX 76522
Al
Job Details: 10/23/2020
WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer leaking oil.Confirmed the complaint and found all items underneath the unit were saturated with oil from the gearcase.Removed and replaced the following:Cam, actuator, belt, gearcase and shield.Reassembled, calibrated and tested the unit and unit tested as designed.Customer satisfied.Job complete"
Near Temple, TX 76502
Jonathan M
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV02 "Arrived on site for a refrigerator that still making a jackhammer sound as it fills the icemaker with water. Inspected unit and work area. Tested unit and found unit making a bubbling/hammer sound as it was filling the icemaker. Found filter not completely engaged onto filter head. Removed and receded filter and tested unit. Unit sounded much better. I called Techline and spoke to Sterling SR# 7729112884. I asked him if the filter would be causing this issue and asked me to ask the customer if they’ve noticed a similar issue when dispensing water.They advised that it did not. He advised that if that was the case, it would not be a problem with the filter but with a loose connection or the dual water valve. He advised to have me check all connections prior to replacing the valve. Checked all connections and all connections were good. Replaced dual water valve and tested unit. Unit is working as designed. Call complete."
Near Temple, TX 76502
Jonathan M
Job Details: 10/23/2020
WASHER WHIRLPOOL WTW8500DC4 Arrived on site for a washer that won’t shut properly. Inspected unit and work area. Found lid completely separated at the left hand hing area causing the lid not to close unless weight is put on it. Unit will need new lid for repair. Ordering part in office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 W11102314 (lid)
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for: Heating Element Not Working - DishwasherCustomer explained that none of their dishes were drying after the dishwasher completed a cycle. Placed in diagnostics and no error codes came on. Heating element warmed up during diagnostics. Let customer know that plastics in most all cases will need to be towel dried. No leaks detected. Dishwasher operating as designed. Job completed.
Near Killeen, TX 76542
Al
Job Details: 10/23/2020
WASHER WHIRLPOOL CAE2745FQ1 Arrived on site and inspected newly purchased washer not washing.Ran diagnostics test mode and unit tested as designed.Calibrated the unit and showed the assistant manager the unit works as designed.
Near Pflugerville, TX 78660
Cliff
Job Details: 10/23/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to diagnose a washing machine that is not spinning properly. Tested unit and found latch mounting screws loose causing door not to lock properly. Remounted latch and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Pflugerville, TX 78660
Cliff
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to diagnose a refrigerator that is over cooling in the fresh food compartment. Tested unit and found damper wiring connections not fully seated. Rewired damper properly and tested unit. Found all is functioning properly at this time.
Near Killeen, TX 76549
Al
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site to install previously ordered part.Found the customer did not acknowledge the defrost waiver and defrost the unit 24-48 hours prior to return service.Customer did read and acknowledge the waiver by signing it.Showed customer proper way to turn cooling off and advised when the unit defrosts the ice container can be replaced.Left the replacement part for unit after it’s defrosted.Job complete
Near Lorena, TX 76655
Jonathan M
Job Details: 10/23/2020
REFRIGERATOR GE GSH25JFXLBB "Arrived on site for a refrigerator that won’t dispense water. Inspected unit and work area. Customer advised that she had had a prior company come out before to address this issue. They shot hot water up through the dispenser area and through the water line at the bottom of the refrigerator twice and it worked for two days. They also installed a heater inside the dispenser area to try to keep the water line from freezing. The customer advised that after they installed that, they again shot hot water through the water line to clear it up and it froze right back up in a day and a half. I called GE Techline and spoke to Tyler SR# 04663889. He advised that the heater that was installed is something that they generally try to do prior to a door replacement. He advised that if the door insulation has gotten bad enough that it will continually freeze that waterline and that the heater at the dispenser area uses the DC voltage from the dispenser to continue to heat
Near Briarcliff, TX 78669
Brandon
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of unit not functioning, found clean light blinking twice and UI console not responding. I reset breaker, that did not change anything, found failed main control and UI control, I replaced both and ran diagnostics cycle, unit tested good."
Near Waco, TX 76705
Jonathan M
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for a dishwasher that has a broken upper rack. Inspected unit and work area. Found upper rack detached from the wheels inside the upper rack track. Parts since were lower rack wheels. Customer also advised that she lost two of her pivot clamps that hold up one of the fold down tine rows. Ordering those as well for replacement. Office will need to contact customer about reschedule date due to part availability.; ordrng 2 W10712395 (adjuster)s and 2 WPW10082853 (pivot-tine)s
Near Killeen, TX 76542
Al
Job Details: 10/23/2020
WASHER MAYTAG MVWB865GW0 Arrived on site and inspected washer F6E2 and F6E3 error codes.Found the console isn’t responding to touch.Ordering W11135391 console and will return with the control.Customer advised of the wait for the part.Office to reschedule the customer when part is available.Needs more work ; ordrng 1 W11135391 (CONSOLE WHITE)
Near Spring Branch, TX 78070
Andrew
Job Details: 10/23/2020
WASHER WHIRLPOOL WTW6120HW0 "Arrived on site to test unit for bad latch. Found latch was indeed bad. Replaced latch, tested unit, unit works good. Noticed cold and hot water lines were loose and dripping. Tightened hoses, tested unit, unit works good. No leaks detected. Job complete."
Near Round Rock, TX 78681
Tommy
Job Details: 10/23/2020
COOKTOP WHIRLPOOL CVGX2423W "Arrived onsite for cooktop burners not igniting. Found dirtied unit had smug on igniters, burner tops slightly askew and slightly clogged orfices. Cleaned orfices, lined cooktop tops accordingly and cleaned smug off igniters. Unit tested good job completed.
Near Manor, TX 78653
Matthew
Job Details: 10/23/2020
RANGE WHIRLPOOL WFE510S0HS1 "Arrived onsite for range error code F0E1. Called tech line for assistance. Insured correct voltage to each line and connector P3 was not grounding out to chassis. No issues found. Tech line recommend replacing the control. SR7729114696 . Replaced control, tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78738
Brandon
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site for customer complaint of no ice production, found test 37 passed, found test 25 failed when jumping t and h, found failed ice maker, did not have ice maker on hand, ordering ice maker. ;
Near Austin, TX 78703
Leonardo
Job Details: 10/23/2020
RANGE KITCHENAID KSEB900ESS3 Arrived on site to test unit for unit cavity charge piping. Found chips on right and left side.
Near San Marcos, TX 78666
Noah D
Job Details: 10/23/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven for issues with console, replaced console per last tech and tested for any issues, no issues present. Complete"
Near San Marcos, TX 78666
Noah D
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for leaking, confirmed diagnosis with customer, replaced vent with attached gasket and found broken broken from old part, replaced both and tested, no leaks found. Complete"
Near Bastrop, TX 78602
Andy
Job Details: 10/23/2020
DRYER WHIRLPOOL MEDB835DW4 Arrived on site for dryer making noise. Tested and inspected unit and found failed blower wheel. Attempted to remove failed part and was unable to do so. Will need to replace housing and motor as well to complete repairs. Ordering needed parts. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10868675 (seal) and 1 W11246350 (housing)
Near Austin, TX 78745
Kevin
Job Details: 10/23/2020
WASHER MAYTAG MVWB835DW4 Arrived on site and found customer is still experiencing white residue on clothing. Spoke with tech line and all previous recommendations are the same except for now they recommend using Cold water and power wash when washing activewear and synthetics Customer will attempt this change to see if it makes any difference. SR#7729115560
Near Spring Branch, TX 78070
Andrew
Job Details: 10/23/2020
OVEN FRIGIDAIRE PLEB30T8ACA "Arrived on site to test unit for door latch not opening. Got the door open. Found when unit gets power cooling fan automatically turns on. Check both top and bottom temp probes. Both read 1100ohms. Checked switches on both top and bottom latch motor, all checked good. Needing control board to fix issue. ; ordrng 1 318022001 (RELAY BOARD) and 1 318022002 (relay board)"
Near Austin, TX 78727
Matthew
Job Details: 10/22/2020
UNKNOWN UNKNOWN VAN NISSAN
Near Blanco, TX 78606
Brandon
Job Details: 10/22/2020
COOKTOP WHIRLPOOL WCE55US0HB01 "Arrived on site for customer complaint of cooktop not heating properly, found faulty switch, I replaced switch, unit tested good. Also noticed crack in cooktop, gave quote for cooktop W11223301,
Near Meadowlakes, TX 78654
James
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site and tested operation. Found unit dispensing cubed ice but will intermittently dispense only crushed and then go back to cubes. Found ice cubes are getting stuck together from ice maker over filling and has damaged auger assembly of ice bin. Unit will need new ice maker and ice bin to repair. ; ordrng 1 AUTHO (AUTHO) and 1 W10882923 (icemaker) and 1 W11185686 (ice-contnr)
Near Cedar Park, TX 78613
Kayman
Job Details: 10/22/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for oven not going passed 100* in bake. I found the connectors at the control not putting out correct voltage to the bake element. Will need a new control for repair. Ordering W11122560 cntrl-elec. Office to RS.; ordrng 1 W11122560 (cntrl-elec)