Service History 631

Near Austin, TX 78757
Scott
Job Details: 05/20/2020
RANGE WHIRLPOOL WMH31017HS4 Arrived on side for microwave heat too much. Wave guide checked normal . Ran temp check with two cups water . Took temp with prob . Temps were right in Whirlpool specs . No other issues .job complete .
Near Georgetown, TX 78633
Paul
Job Details: 05/20/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived onsite for a refrigerator not cooling in either compartment again. Mr stated the heard a noise like an air leak and a few hours later it started warming up. I checked the sealed system with a UV light and found the factory solder joint between the steel condenser line and copper tube that goes to the compressor had failed. I cleaned the dye up and soldered the lines. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.3 oz’s of R134A. The unit is cooling down and working as designed. Call complete.
Near Killeen, TX 76549
Al
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Arrived to inspect French door refrigerator not cooling.Customer advised she has AHS.I called the office and spoke with Erika.She provided me with the number to AHS for customer to get call dispatched.No work preformed
Near Austin, TX 78739
Robert
Job Details: 05/20/2020
REFRIGERATOR KITCHENAID KFIS27CXMS5 Arrived on job for complaints of mold on door strip. Found the mullion not working properly. Ran diagnostics and found mullion not heating. Ordered mullion. ; ordrng 1 WP12722815AP (rail-mulln)
Near Round Rock, TX 78681
David S
Job Details: 05/20/2020
DISHWASHER KITCHENAID KDFE104DSS1 "Arrived on site for dishwasher not running. I inspected the 7nit and work area. I found error codes F6E4,F4E3, F6E1, F8E2. I found a spoon and fork under the float switch not allowing the tube to fill with water. I cleared the fault codes. I removed the, both and ran the unit through a test cycle. Unit operated as designed, no error codes found at the end of the test cycle. Job complete."
Near Liberty Hill, TX 78642
Wesley
Job Details: 05/20/2020
RANGE WHIRLPOOL WFE505W0HB1 Arrived onsite and replaced the block. Unit is now operating as designed. Advised customer on repair.
Near Lakeway, TX 78734
David Z
Job Details: 05/20/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to diagnose icemaker not making any ice. Performs diagnostic on unit. Ran test 120 for door icemaker test. Unit did not move and timed out. Went to replace icemaker and found new icemaker was both broken and also not the correct part, found no engineering digit present. Updated model #. Ordering correct part, W11262316. ; ordrng 1 W11262316 (icemaker)"
Near Belton, TX 76513
Jonathan M
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator that won’t close the filter cover. Inspected unit and work area. Found filter base cover not making connection with the housing. Replaced filter base cover and adjusted the filter base bracket. Filter cover now closes and opens properly. Unit is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 05/20/2020
VENTHOOD GE CV966T3SS "Arrived on site to inspect venthood lights not working. Upon further inspection, I found the lights flickering as if they had a bad connection or a short in the harness. I verified voltage to the transformer and from the transformer and voltage was good. While testing the lights, the left light harness fell into my hand. I found that the harness connection to the transformer had come undone. Being as the connections are soldered to the transformer, the transformer will need to be replaced. I am ordering transformer and two (2) bulb assemblies, CNOTE-LSO PER CUSTOMER REQUEST & CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. Office to schedule return service due to lights being out of stock. ; ordrng 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WB17X10031 (transformer w/harnes) and 1 WB25X27226 (lamp asm)"
Near Driftwood, TX 78619
Robert
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on job to install fitting. After replacement test operation all functions working properly. No leaks detected at time of service.
Near Belton, TX 76513
Al
Job Details: 05/20/2020
WASHER WHIRLPOOL MHW5630HC0 "Arrived to inspect front load washer not washing.Unit wouldn’t even fill.Ran diagnostics test mode and unit never completed test mode.Called Whirlpool Tech line and spoke ED SR#7727871754Unit will need a control.
Near Austin, TX 78750
Paul
Job Details: 05/20/2020
OVEN WHIRLPOOL KSDG950ESS1 "Arrived onsite for a range with a burning plastic or chemical smell coming from the oven when it’s in use. I found L2 at the terminal block not tight causing the cord, terminal block, and suppressor to get hot and damaged. Ordering 6EA. WP7103P027-60 NUT, WP8203546 BLOCK-TERM, W11226497 CORD-POWER, & W11175842 SUPPRESSOR.; ordrng 1 W10246624 (BLOCK,TERMINAL ) and 1 W11175842 (SUPPRESSOR) and 1 W11226497 (CORD-POWER) and 6 WP7103P027-60 (NUT)s"
Near Nolanville, TX 76559
Al
Job Details: 05/20/2020
DRYER LG DLE5977B Arrived to inspect loud dryer operating noises.Confirmed and found the rollers to be defective.Replaced all 4 and reassembled the unit and unit now operates as designed.Job complete.
Near Leander, TX 78641
Lou
Job Details: 05/20/2020
WASHER MAYTAG MHW6630HW0 "Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics show error code F8E1-failed valve. Cleared the code and continued with testing. Unit operated as designed. I placed the unit back in diagnostics and tested the valves on the tests 1-3. Unit shut off when the sensor detected the correct water fill. I removed the sensor tube from the sensor and blew through it and could hear water bubbling at the other end. Reattached the sensor tube and ran one more diagnostics test. Unit continues to operate as designed. Customer advised they have a water softener system. I made recommendations for use & care as well as detergent uses. No water leaks observed during service, job completed."
Near Mustang Ridge, TX 78610
Richard
Job Details: 05/20/2020
DRYER ELECTROLUX EFME617STT0 Arrived onsite for the dryer not working properly. Installed new control boards that was ordered. Complete
Near Leander, TX 78641
Lou
Job Details: 05/20/2020
REFRIGERATOR JENN-AIR JS48PPDUDB16 "Arrived on site to install previously diagnosed and ordered parts. Due to the left FC door not closing properly and frost building up at the top of the FC section, I removed and replaced the entire top left hinge assembly including spring. Tested the door and it is closing properly and sealing at the top as designed. No water leaks observed during service, job completed."
Near Buda, TX 78610
Richard
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite for the refrigerator not cooling. Performed service pointer w11092686e for evaporator freezing up. Adjusted evaporator and replaced drain pan added permagum under drain pan to prevent from bowing up. Customer also complained about ice maker not working as well. Tested ice maker and it passed but ice maker started to leak after the fill test. Will need to replace ice maker. ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W11294907 (icemaker) and 1 WPW10341329 (water valve assy)"
Near Waco, TX 76708
Jonathan M
Job Details: 05/20/2020
WASHER WHIRLPOOL WTW7000DW4 "Right on site for washer that won’t start a cycle. Inspected unit and work area. Customer advised that the issue is with an LS code and it’s not completing the cycle. Place unit and service diagnostics and found an F3 E2 (inlet water temperature fault), F0:E3 (overload), F8 E1 (low/no fill), F2 E1 (UI stuck button), and F0 E4 (spin limited by water temperature) error codes. Ran unit through a manual fill test and found the cold water valve not drying in water but buzzing. Replaced water valve with valve from truck stock and tested unit. Unit is working as designed. Call complete."
Near Marion, TX 78124
Noah D
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
Near Hutto, TX 78634
David S
Job Details: 05/20/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for damaged panel. I inspected the unit and work area. I found the control panel damaged. I replaced the damaged control panel it’s a new one. Job complete.
Near Austin, TX 78754
Scott
Job Details: 05/20/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site for scratch on door . Replaced microwave door . All checked normal job complete .
Near Pflugerville, TX 78660
Eman J.
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived on site to install previous diagnosed parts. Replaced gasket. Notice that door is warped going to order a new door LW10912374. Office will reschedule ; ordrng 1 LW10912374 (dor-fip BLACK)
Near San Marcos, TX 78666
Richard
Job Details: 05/20/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for the oven not working. During testing found that the bake and broil functions will not work. Found faulty control board. Replaced control and bake and broil tested good. Complete
Near Liberty Hill, TX 78642
Wesley
Job Details: 05/20/2020
DISHWASHER AMANA ADB1400AGS1 Arrived onsite and found unit still not dispensing any rinsaid. Spoke with Bryan at techline and was advised to replace control dispenser and main harness all together.
Near Seguin, TX 78155
Noah D
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRT148FZDW00 "Arrived on site to inspect fridge for leaks in freezer and fridge, upon inspection found the ice sheet in freezer that usually is caused by a leaking Icemaker, replaced Icemaker and retested, no problems found. If problem persists will need to check evap defrost. Complete"
Near Cedar Creek, TX 78612
Andy
Job Details: 05/20/2020
MICROWAVE WHIRLPOOL GH5184XPS7 Arrived on site for microwave handle cover broken. Inspected unit and found all is functional and that broken parts is cosmetic. Was instructed by office that it is not covered by warranty as it is cosmetic and not functional issue. No repairs are to be done at this time. Instructed customer on use and care and practice for best performance.
Near Cedar Creek, TX 78612
Andy
Job Details: 05/20/2020
WASHER MAYTAG MVWB765FW3 Arrived on site for washer clicking noise. Tested and inspected unit and found abnormal noise. Checked for error codes and found F7-E9 locked rotor error code. Found failed Rotor. Ordering needed part as well as associated parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W10734521 (slider) and 1 W10909670 (nut-spaner) and 1 W11161960 (agitator) and 1 W11195971 (stator) and 1 W11260238 (rotor)
Near Austin, TX 78717
Paul
Job Details: 05/20/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for a range that the flames are yellowing to replace the previous diagnose parts. I replaced the regulator and tested the unit. The burners are working as designed. The old regulator had been installed with pipe dope on all of the lines instead of just on the pipe/flare adaptor for the flex hose. There were no gas leaks present at the time of service. Call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 05/20/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect oven light not working. Upon further inspection, the customer advised that the light works off and on. I removed the bulb and found that it was burnt out. I replaced the bulb and tested and the unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78735
Kevin
Job Details: 05/20/2020
REFRIGERATOR KITCHENAID KSC24C8EYB02 "Arrived on site and inspected refrigerator and found fresh food evaporator drain is clogged, used steamer to clear drain and it is now operating properly. job complete"
Near Austin, TX 78758
Eman J.
Job Details: 05/20/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite for previous diagnosed parts. Replaced stops, tested system. Everything works as designed. Job complete."
Near Seguin, TX 78155
Noah D
Job Details: 05/20/2020
REFRIGERATOR KITCHENAID KRFF507HWH00 "Arrived on site to install heater and new tube to fix icemaker issue,replaced tube and fascia and tested fill, no issues found. Job complete"
Near Austin, TX 78704
Jacob
Job Details: 05/20/2020
REFRIGERATOR JENN-AIR JB36NXFXRW04 Arrived onsite for unit freezing food inside crisper drawer. Tested unit. Found that diffuser door was not shutting. Replaced diffuser door. Tested unit. No issues at this time. Job complete.
Near Buda, TX 78610
Leonardo
Job Details: 05/20/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for unit leaking front front panel. Found vent gasket leaking, replaced vent test unit and unit test good job complete"
Near , TX 78642
James
Job Details: 05/20/2020
VENTHOOD WHIRLPOOL UVL6036JSS0 Arrived on site and tested operation. Found lights flickering when set to low. Verified voltage and correct installation of bulbs. Called tech line and spoke to Brian #7727863996. Unit operating as designed. Flickering is normal for led bulbs. Instructed superintendent of findings. Job complete
Near Mart, TX 76664
Jonathan M
Job Details: 05/20/2020
REFRIGERATOR FRIGIDAIRE FFTR2021TS0 "Arrived on site for refrigerator that was not cooling the refrigerator section. Inspected unit and work area. Found evaporator and drain hole completely frosted over. Found air baffle completely frozen over as well. Tested continuity through the heater and found it within range. Defrosted unit and replaced defrost sensor. Plugged unit ack in and unit is working as designed.
Near Austin, TX 78750
Paul
Job Details: 05/20/2020
WASHER WHIRLPOOL MVWB765FC2 "Arrived onsite for the washer to replace the previous diagnosed parts. I tested the unit and confirmed a bad gear case. The rotor bolt will not budge. I broke 2 impact torx tips trying to remove the bolt. The tub will now need to be replaced also along with the basket the previous tech ordered. Ordering W10734521 SLIDER, W11219115 TUB, WPW10215093 FILTER, & WP90767 SCREW. 2 man job, office to RS.; ordrng 1 W10734521 (SLIDER) and 1 W11219115 (TUB) and 1 WP90767 (SCREW) and 1 WPW10215093 (FILTER)"
Near Liberty Hill, TX 78642
James
Job Details: 05/20/2020
COOKTOP WHIRLPOOL GCI3061XB00 Arrived on site and tested operation. Found f47 error. Verified wiring to ui and found reversed. Corrected wiring and found display not turning on. Tested fuses and found thermal fuse to left side of unit has failed. Unit will need new harness to repair. ; ordrng 1 WPW10328397 (harns-wire)
Near Austin, TX 78717
David S
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived on site for freezer light not coming on. I replaced the freezer switch and the led module with new. The light came on and off when the switch was being engaged. Unit is operating as designed. Job complete.
Near Austin, TX 78759
Scott
Job Details: 05/20/2020
WASHER MAYTAG MVWB855DC3 Arrived on site for washer leaking . Found small crack around heating element . Ordering outer tub and heater if needed and responsible for crack . No other leaks detected at time of service.please call to set return ; ordrng 1 2HRS and 1 W10512164 (tub-outer) and 1 WPW10325894 (heater)
Near Florence, TX 76527
Al
Job Details: 05/20/2020
BUILT-IN M/W JENN-AIR JMDFS24GS0 Arrived to inspect microwave not heating.Confirmed the complaint and removed and replaced magnetron.Reassembled and unit tested as designed with 2 min water cup test.Job complete
Near Austin, TX 78751
Scott
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for dispenser dripping . Door connections are normal . Found filter head would leak when filter was removed . Ordering filter head . Please call to set return visit . No other water leaks detected at time of service.; ordrng 1 W11346622 (FILTER HEAD. )
Near Austin, TX 78749
Leonardo
Job Details: 05/20/2020
OVEN WHIRLPOOL WFG525S0JS0 Arrived on site to test unit for unit not getting to temp. Found unit off by 15° calibrated oven to +15 test unit and unit test good job complete.
Near Cedar Creek, TX 78612
Andy
Job Details: 05/20/2020
RANGE GE JGBS20WEA1WW "Arrived on site to install previously diagnosed burners. Removed failed parts and replaced with new with some improvement but still is not operating properly. Ordering orfices. Instructed customer on being careful if using unit and on safety. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 4 WB28K10033 (orfice, natural)s and 4 WB28K10376 (gas range orifice)s"
Near Mustang Ridge, TX 78610
Robert
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on job for complaints of no ice production top icemaker no water dispenser. Found the freezer icemaker working. Test door switches all good test dispenser switch good. UI not working properly. ; ordrng 1 W11387387 (UI CONTROL )
Near Round Rock, TX 78664
David S
Job Details: 05/20/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived on site for dryer making a humping noise. I inspected the unit and work. I found the drum was slightly out of shape and the guide wheels were showing damage. I replaced the drum, guide wheels, belt, tensioner pulley. I tested the unit, the unit operated as designed. There is no more noise. Job complete."
Near Round Rock, TX 78664
David S
Job Details: 05/20/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site to install previous diagnosed parts. I removed the damaged tracks and replaced with new. I also removed the damaged adjusters and replaced new. I tested unit operation and all tested good. Unit operates as designed. No water leaks detected.
Near Austin, TX 78717
Tyler B.
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Arrived to inspect unit with ice build up in freezer, found water coming from cracked ice maker. Was able to replace and test properly"
Near Austin, TX 78726
Paul
Job Details: 05/20/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived onsite for a washer with wet clothes at the end of a cycle. The customer stated the unit does drain but it’s not spinning out. I checked for stored error codes and found an F7E6 & F7E7. I tried running the auto diagnostics test and found the unit only starting to agitate in one direction and it only bumping in spin and stopping. I tested the motor drive circuit rom the control and found it good. I replaced the control, ran a calibration cycle, and the auto diagnostics cycle. The unit completed the cycle and is working as designed. There were no water leaks present at the time of service. Call complete."
Near Austin, TX 78745
Kevin
Job Details: 05/20/2020
REFRIGERATOR GE GSL25JFPABS "Arrived on site and inspected refrigerator and found evaporator is not defrosting, will need to bring back all defrost components to correct issue. Customer is aware freezer will need to be defrosted. ; ordrng 1 NEEDS (DEFROST ) and 1 WR09X10050 (gas damper) and 1 WR50X10068 (thermostat defrost) and 1 WR51X10055 (heater,defrost) and 1 WR55X10025 (sensor,temp ff) and 1 WR55X10025 (sensor,temp ff) and 1 WR55X10942 (bd asm main control) and 1 WR60X10074 (motor,evap fan) and 1 WR60X10209 (motor dc cond fan) and 1 WR60X24484 (blade conf fan asm)"
Near Dripping Springs, TX 78620
Robert
Job Details: 05/20/2020
MICROWAVE KITCHENAID KOCE500ESS07 Arrived on job to replace fan for convection and washer. After replacement test operation heat to 425.
Near Austin, TX 78753
Luis
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRT108FZDW02 "Arrived on site for refrigerant leak. Replaced evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly. Inspected compressor and freezer compartment for due,no traces of dye found."
Near Pflugerville, TX 78660
Eman J.
Job Details: 05/20/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived onsite to install previous diagnosed parts. Replaced support, tested system. Everything works as designed. Job complete."
Near Georgetown, TX 78633
Wesley
Job Details: 05/20/2020
REFRIGERATOR AMANA AFI2538AEQ3 Arrived onsite and replaced valveUnit is now filling properly.
Near Driftwood, TX 78619
Robert
Job Details: 05/20/2020
REFRIGERATOR KITCHENAID KSRG25FKSS04 "Arrived on job to install parts from previous technician. Replaced defrost bi-metal found fan terminal damaged and heater good. Ordered fan motor and return heater. ; ordrng 1 4389144 (motor,evap.fan)"
Near Killeen, TX 76549
Al
Job Details: 05/20/2020
WASHER MAYTAG MVWB835DW0 Arrived to inspect washer washing issues.Found the wash plate is defective and will need replacement.Customer advised she would purchase one.Job complete
Near Manor, TX 78653
Andy
Job Details: 05/20/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for range noise when using convect bake. Tested and inspected unit and found failed fan. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78727
Eman J.
Job Details: 05/20/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived onsite for dishwasher not washing. Tested system got error code 4,3 failed motor. Replaced the pump and motor. Tested system found that motor works but fuse tube needs to be replaced ordering feed tube W10671930; ordrng 1 W10671930 (tube-feed)"
Near Austin, TX 78746
Kevin
Job Details: 05/20/2020
DISHWASHER MAYTAG MDB8959SFZ4 "Arrived on site and inspected dishwasher and found right track has failed replaced both tracks and upper rack is now operating properly. Ran a diagnostic cycle and everything passed. No water leaks detected at time of service, job complete"
Near Temple, TX 76504
Jonathan M
Job Details: 05/20/2020
FREEZER WHIRLPOOL WRT518SZFB00 Arrived on site for hydrator that’s not cooling either section. Inspected unit and work area. Found an ice ball at the top of the evaporator that where it hooks onto the steel line all the way down past the thermistor. Removed ice block and checked for frost pattern. Found no frost pattern developing on the evaporator. Found only frost pattern up to a certain point and then stopping. Took off back cover and tested amp draw. Found unit pulling .503 A. Spoke to PR and was advised this was either a leak or a restriction. Ordering sealed system parts and thermistor to complete repair and office will need to contact customer about reschedule date due to the compressor being out of stock.; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 WPW10384183 (thermistor) and 1 WPW10507886 (compressor)
Near Round Rock, TX 78681
David S
Job Details: 05/20/2020
DRYER FRIGIDAIRE LEQ7000ES0 "Arrived on site to install previous diagnosed parts. I installed the spring and light pipe. I powered the unit on and still getting an error F68. I found the key stuck inside the control and not releasing. I am ordering a control 134557200NH, CNOTE authorization to repair the unit. ; ordrng 1 134557200NH (UI CONTROL) and 1 CNOTE (AUTHORIZATION )"
Near Buda, TX 78610
Robert
Job Details: 05/20/2020
WASHER WHIRLPOOL WFW95HEDC0 Arrived on job for complaints of noise found that rear bearing going bad cause of noise. Also stabilizers bad.
Near Round Rock, TX 78681
David S
Job Details: 05/20/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for microwave light not working. I inspected the unit and work area. I found the light not working. I replaced the light and it still wouldn’t come on. I tested voltage to the transformer and found voltage going in but no voltage coming out. I am ordering a transformer W11238401, and 4 switches W10211972 just Incase..; ordrng 4 W10211972 (switch)s and 1 W11238401 (transformr)"
Near Austin, TX 78732
David Z
Job Details: 05/20/2020
DISHWASHER BOSCH UNKNOWN Took pictures of the unit to help identify it if parts are needed in SD quick pic. Performed diagnosis on the unit and it basically acted like it was frozen In a cycle with standing water. Reset the unit from the console to get it to drain. Once it drained I power cycled it and was able,to get cycles to start normally again. Likely the door was opened mid cycle and not resumed. All is now working as designed. Call complete."
Near Austin, TX 78747
Kevin
Job Details: 05/20/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site and inspected washer and found hot and cold water are operating properly. Ran all functions in manual diagnostics and everything passed. Customer says builders plumber said washer needed to be serviced. Customer wasn’t having a negative experience with the washer. No water leaks detected at time of service, reported to techline 7727870743"
Near Austin, TX 78704
Jacob
Job Details: 05/20/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived onsite for door damage to unit. Looked at door. Saw damage on door. Replaced door. Tested unit. Unit test good. No issues at this time. Job complete
Near Round Rock, TX 78665
Paul
Job Details: 05/19/2020
REFRIGERATOR LG LFX33975ST/03 Arrived onsite for a refrigerator that wasn’t defrosting in the FC. I tested the sensors and all had good resistance readings. I found the defrost heater good. I went into diagnostics and the control would not go into 33 33 and force defrost. I changed the main control. Call complete.
Near Georgetown, TX 78633
James
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Arrived on site and installed new receiver and emitter. Tested operation and found unit working properly. Job complete
Near Wimberley, TX 78676
Robert
Job Details: 05/19/2020
ICE MACHINE KITCHENAID KUIX335HPS00 Arrived on job for complaints of pan overflow. Confirmed not sensing water level. Replaced pump with sensor. Test operation and now water stops at correct level. No leaks detected at time of service
Near Austin, TX 78731
David Z
Job Details: 05/19/2020
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site to diagnose oven customer was not able to run, with light stuck on. Performed diagnostic. Found touch panel in center was responsive, but none of the outer buttons were. Power cycled unit to retest. Once unit was power cycled, everything started working as normal. Showed customer where her outdoor fuse box was and how to reset. Unit had no error codes. Advised customer to connect unit to WiFi per whirlpool recommendation on WiFi enabled units. Informed customer only other repair we can make is to replace the console in the future if issue persists.
Near Austin, TX 78735
Luis
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for no lights diagnosed defective leds installed new leds powered unit on all leds working. As designed.
Near Wimberley, TX 78676
Robert
Job Details: 05/19/2020
REFRIGERATOR GE DSD26DGWABG Arrived on job to replace heater. After replacement test operation all functions working properly. No leaks leaks detected at time of service.
Near Austin, TX 78753
Luis
Job Details: 05/19/2020
REFRIGERATOR MAYTAG MRT118FFFH04 "Arrived on site for no cool. Removed evaporator cover found no traces of dye on evaporator or tubing,removed compressor cover found no traces of dye on tubing,checked joints found cap tube broken in cabinet called tech support ran video chat to verify broken cap tube per tech support not repairable and whirlpool will reach out to customer within 24hrs file #7727651265"
Near Austin, TX 78749
Kevin
Job Details: 05/19/2020
WASHER WHIRLPOOL WFW92HEFC0 "Rived on site and inspected washer and found detergent dispenser is not siphoning detergent into wash. Reset plunger in dispenser and it has improved.
Near Wimberley, TX 78676
Robert
Job Details: 05/19/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived on job for complaints of front left burner not lighting. Found the spark not in correct place due to cracked igniter. Replaced burner head and test. Operation normal.
Near Georgetown, TX 78628
Chase
Job Details: 05/19/2020
REFRIGERATOR n/a Reintalled refrigerator. Floor company had left cardboard under the unit instead of the floor skid. The cardboard was difficult to remove and the left rear roller would not go back down during install.
Near Austin, TX 78726
Paul
Job Details: 05/19/2020
REFRIGERATOR KITCHENAID KRFC400ESS00 Arrived onsite for an ice maker that leaks water in the ice bin. I found the icemaker screws not tight on the bottom plate to the mold. I found the refrigerator leaning forward and out of level causing water to drip out of the front of the mold. I tightened the screws and leveled the unit. I tested the icemaker and found it working as designed. Call complete.
Near New Braunfels, TX 78130
Richard
Job Details: 05/19/2020
WASHER WHIRLPOOL NTW4516FW3 Arrived onsite for the washer drain pump not turning off. Could not run diagnostics because control board was not responding. Drain pump was running. Replaced control board and ran a calibration and washer tested fine. Complete
Near Buda, TX 78610
Brandon
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL GI7FVCXXY01 "Arrived on site for customer complaint of unit leaking, found defrost drain line clogged, I removed clog from drain line behind the unit and defrosted the freezer section with steamer. Unit tested good.
Near Austin, TX 78757
Eman J.
Job Details: 05/19/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for previous diagnosed parts. Replaced parts tested system everything works as designed. Job complete.
Near Round Rock, TX 78665
Andy
Job Details: 05/19/2020
WASHER WHIRLPOOL MVW7232HW0 Arrived on site for washer loose panel. Tested and inspected unit and found failed clip. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lago Vista, TX 78645
Lou
Job Details: 05/19/2020
COOKTOP WHIRLPOOL JIC4430XS00 "Arrived on site to inspect cooktop not heating. Upon further inspection, I used some pots to test the unit and the front left burner was interning. I cycled the power and disassembled the unit and found the left front sensor connection not connected all the way. Checked all connections and reassembled the unit. Cycled the power and reprogrammed the unit. Retested and the unit is operating as designed. Demonstrated to the customer that the unit is operating properly and that they’ll have to use the correct size/metal pots in order for the unit to function. Referred them to their owners manual for specifics. Job completed."
Near Georgetown, TX 78628
James
Job Details: 05/19/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site and found console dented on top right. Installed new console and tested operation. Unit tests good. Job complete
Near Round Rock, TX 78664
David S
Job Details: 05/19/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site for the microwave making a thumping noise. I inspected the unit and work area. The unit is heating, I ran the unit fan on all setting and heard no noise. I heated a cup of water multiple times on varying times. I could not recreate the sound the unit was making. I found the interlocks failing intermittently, I replaced both interlocks. Unit is operating as designed. Job complete."
Near Round Rock, TX 78664
David S
Job Details: 05/19/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher not draining. I spoke with customer and they stated the unit is intermittently not draining. I inspected the drain line and found it c,ear of kinks and debris. I replaced the control new and ran the unit through a test cycle. The unit operated as designed. I called techline and spoke with Kathy got sr# 7727847643. Advised them of the situation, techline advised to replace the control. No water leaks detected"
Near Round Rock, TX 78665
Andy
Job Details: 05/19/2020
OVEN WHIRLPOOL WFG525S0JS0 Arrived on site for range gas smell. Tested and inspected unit and found all operations appears to be normal instructed customer to contact gas company to check gas fume levels just to be safe and not to use it until then. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
Near Temple, TX 76501
Wesley
Job Details: 05/19/2020
DISHWASHER MAYTAG MDBH979SAW1 Arrived onsite and found unit operating as designed but light going out on panel. New panel is defective and trips breaker. Ordering panel to repair. ; ordrng 1 W10811166 (panel-cntl)
Near San Marcos, TX 78666
Richard
Job Details: 05/19/2020
WASHER WHIRLPOOL MHW5630HC0 Arrived onsite for the washer not working properly. Installed new control and pressure sensor that was ordered. Washer tested fine and no leaks detected. Complete
Near Waco, TX 76705
Jonathan M
Job Details: 05/19/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF2 "Arrived on site for refrigerator that’s not cooling. Inspected unit and work area. Customer had unit unplugged for several weeks. Plugged in refrigerator and took amp draw. Found unit pulling .631 A and then dropped to .620. Checked evaporator for frost pattern and found no frost pattern and no refrigerant felt through the line. Ordering sealed system parts and office will need to get authorization for repair. If authorization is given, office will then need to schedule return visit with customer. ; ordrng 1 5303305677 (drier/filter) and 1 5303918284 (evaporator) and 1 5304511982 (COMPRESSOR ) and 1 W10913906 (coupler)"
Near New Braunfels, TX 78130
Noah D
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site to inspect fridge for not defrosting, upon inspection and talking to customer found the back wall was condensating and not defrosting, replaced harness which included bi-metal and thermistor. Complete"
Near Austin, TX 78703
Jacob
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL KBLC36FMS01 "Arrived onsite for unit leaking water, and noise. Tested unit. Found that unit is working as designed. Unit Also leaking from the bottom. Looked at unit underneath. Found that possible the water filter hasn’t been changed in a while and may need a new filter. Couldn’t find any leaks at this time. Job complete.
Near Cedar Park, TX 78613
Paul
Job Details: 05/19/2020
DISHWASHER GE GDT720SSF0SS "Arrived onsite for a dishwasher not heating. I found the customer had a new floor installed and it was stopped at the front of the dishwasher and not under it. The new floor is 3/4” higher than the sub floor. This caused the dishwasher not to slide out properly so I couldn’t access the heater or the high limit thermostat to test for voltage. I was not able to access the rear feet with the tools I had to raise the feet and move the machine out. Will need to return with an 1/8” and 3/16“ driver adaptors to do this. Will order the likely parts that could be causing the no heat condition. Ordering WD21X22277 KIT MAIN BOARD, WD05X24776 ELEMENT HEATING ASM, & Parts Research/Element Resettable High Limit.; ordrng 1 PartsResearch (Element-Resettable High Limit) and 1 WD05X24776 (ELEMENT HEATING ASM) and 1 WD21X22277 (KIT MAIN BOARD)"
Near Austin, TX 78738
Brandon
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Arrived on site for customer complaint of unit leaking inside ice maker section. Found some of the ice cubes not releasing during harvest, I replaced ice maker, unit tested good."
Near Round Rock, TX 78681
Andy
Job Details: 05/19/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to install previously diagnosed refrigerator FC door. Upon arrival customer instructed me to inspect door well before installing as they have had issues with doors having scratches, inspected and found damage. Will have to order new door. Customer asked about ice buildup in RC. Tested and inspected unit and found failed defrost sensor and Evaporator Insulation With Fan Assembly. Ordering needed parts. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 LW10728959 (dor-fip) and 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)"
Near Austin, TX 78701
Jacob
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for door not closing correctly. Looked at door. Found rail-mullein not attached properly. Re attached rail-mullein. Tested unit. Unit test good. No issues at this time. Job complete
Near Leander, TX 78641
Lou
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit dialing to defrost, I removed and replaced the FC evap harness/thermistor-placed foil tape & ziptie on the thermistor, replaced UI & HV control. Reassembled the FC compartment and tested and the unit began to cool immediately. No water leaks observed during service, job completed."
Near Waco, TX 76712
Jonathan M
Job Details: 05/19/2020
WASHER MAYTAG MVWB865GW0 Arrived on site for washer that had a broken lid. Inspected unit and work area. Found left hand side lid hinge broken. Replace lead and unit is working as designed. Call complete.
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/19/2020
REFRIGERATOR MAYTAG MRT118FFFE04 Arrived on site to inspect a refrigerator that is still not cooling. Inspected unit and work area. Removed back cover and evaporator cover and found no leaks. I called Techline and spoke to Kathy and then Mark SR# 7727718875.
Near Austin, TX 78746
Leonardo
Job Details: 05/19/2020
RANGE KITCHENAID KDRS483VSS03 Arrived on site to test unit for left burner oven off button not working. Found bad membrane replaced membrane test unit and unit test good job complete.
Near Hutto, TX 78634
Andy
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived on site for refrigerator condensation. Tested and inspected unit and found small gap between liner and cabinet at door. Added silicone from truck stock. Tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.