We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pflugerville, Texas 78660
Gerald
Job Details:
11/13/2023
KDTM404KPS0 arrived on site to inspect a dishwasher not starting. Inspected and found water in the unit and when I tried to drain it nothing would happen. Placed the unit into service mode and received F8E1 and F10E2 error codes. Cleared the codes and tested. The unit filled and the motor was quieter than normal. The unit stopped and the F6E1 code was produced. Inspected the water connections and ui connections and found them to be in good condition. Replaced the main control and tested again and received F7E1 and F9E1 codes. Replaced the pump and motor and tested and the unit is operating as designed with no water leaks observed and no error codes produced.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Dripping Springs, Texas 78620
Leonardo
Job Details:
11/13/2023
Arrived on site to test unit for not washing and leaking. Found drain plug was still on disposal. Removed plug test unit and unit test good job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Lago Vista, Texas 78645
Maurice R
Job Details:
11/13/2023
"Arrived onsite for previously diagnosed parts. Installed the new control board, now the light turns off and dims down as designed. Tested a glass water for 1 minute to make sure it was heating. The unit is operating as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Manor, Texas 78653
Gerald
Job Details:
11/13/2023
"WMH31017HS09 arrived onsite to inspect a microwave sparking. Inspected and found evidence of burning on diode. Replaced magnetron, capacitor and diode. Tested the unit and it is operating as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Killeen, Texas 76542
Tyler
Job Details:
11/13/2023
Arrived on site for washer. Couldnt reach customer prior by phone and couldnt leave vmail. Office to reschedule once availability of customer is known. Call complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Briarcliff, Texas 78669
Scott
Job Details:
11/13/2023
"Arrived on site for burner flames to big and very yellow . Converted cooktop to LP , flipped regulator and replaced burner orifices . No gal leaks detected at this time. Flames are normal blue cone . Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, Texas 78738
Scott
Job Details:
11/13/2023
"Arrived on site for dryer not working . Found unit is working . Checked voltage at block , getting correct voltage. Door switch , thermostats, thermal fuse ,heater all checking normal. Nothing in blower wheel . Couldnt duplicate any failures with dryer . Cleaned lint out of dryer . Recommended to maintenance company to get exterior venting cleaned out . Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Manor, Texas 78653
Matthew
Job Details:
11/13/2023
Spoke to builder and units are located at address 20713. Arrived on site for unit not functioning properly. Upon arrival found unit right front burner cap incorrect. Builder had additional burners on hand. Used burner for right front and tested. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL WALL OVEN
Model n/a
Near Blanco, Texas 78606
Andrey
Job Details:
11/13/2023
"Arrived on site to test unit for cabinets getting to hot, customer stated that vent is not on correctly and cabinets are getting hot, tested unit found vent is on correctly, explained to customer that is where the hot air comes out from and at times it will get hot, unit is running as designed, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Leander, Texas 78645
Maurice R
Job Details:
11/13/2023
Arrived onsite for previously diagnosed parts. On inspection un assembled the unit and turn the gas on to see where the leak is. On further inspection did not see any leaks until about 20 minutes after the gas was on I got slight hit on the right valve. I installed the new valve and I waited 20 minutes and ran another gas test. Did not get any hits with the gas detector. The unit is operating as designed and no gas leaks were detected during service.
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Bastrop, Texas 78602
Joe Z
Job Details:
11/13/2023
"Arrived on site for not agitating and makes noise. Upon arrival, noticed model and serial tag are for dryer. Updated m/s for washer. Ran diagnostics and there are no saved error codes. Ran a normal cycle and getting grinding from agitation with load as well as screech from belt. Found belt and cam are worn. Remove agitator for inspection and is good. Grinding is from gears in gearcase. Will only make noise with load. Need to order belt, cam, agitator base , gearcase, and weigh 2 hours. Office to reschedule ; ordrng 1 W11418231 (Agitator base) and 1 W11454738 (Gearcase) and 1 W10721967 (Cam) and 1 W11213879 (Belt) and 1 2hourweigh (2 hour weigh)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Pflugerville, Texas 78660
Blake
Job Details:
11/13/2023
Arrived on site to inspect side by side refrigerator. I found ice build up on the evaporator. I found ice directly above the defrost heater indicating the unit has not defrosted. I ran the defrost heater in service test mode and found good heat and 1.4 running amps. The main control is not allowing the unit to defrost. I removed and replaced the main control. I instructed maintenance to defrost the unit for 36 hours before powering back up. The unit now operates as designed. No leaks observed during service.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Georgetown, Texas 78628
Lou
Job Details:
11/13/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, the customer had pulled the unit out to clean out the vent and I found the vent tube that connects the unit to the wall vent was not connected at the wall (photo). Using my vent test kit, I tested airflow to the unit with the vent tube removed from the wall vent and it passed (photo). I reattached the vent and tested airflow two more times and both tests failed (photo). With the unit door open, I pressed the door switch closed and tested the unit on Timed Dry High Heat and the unit is heating as designed. I recommended the customer have a professional check/clean the vents to the roof. No lint observed within the unit, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Briarcliff, Texas 78669
Scott
Job Details:
11/13/2023
Arrived on site for oven flashing 8-0 error code . Ran diagnostics got only that error code . Fan is working . Did power rest . Ran oven couple time at 350 and let it cycle each try. Also ran at 400 for couple cycles . No new error codes . Recommended changing blower if happens again . Collected 162.36 AUTHO 49334N. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, Texas 78641
Miguel
Job Details:
11/13/2023
"Arrived on site for range not sparking, found switches checked good. Replaced spark module. Verified operation. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Kyle, Texas 78640
Andrey
Job Details:
11/13/2023
"Arrived on site to replace previously diagnosed basket and suspension, replaced and tested, unit is now running as designed, job completed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Cedar Creek, Texas 78612
Joe Z
Job Details:
11/13/2023
"Arrived on site for continued temperature issues. Upon arrival did temperature checks and got 3.6 fc and 36.1 Rc. Inspected unit and there is no frost build up. Unit is operating correctly. Customer states that she has not had issues in a week. Contacted SW for assistance. Being that all test and confirmation that evaporator fan is operating since last visit when control kit was replaced, recommend that customer monitor unit take picture of temperature reading with thermometer and picture of frost. Job complete"
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Georgetown, Texas 78633
David Z
Job Details:
11/13/2023
"Arrived on site to follow up on washer that was not dispensing fabric softener. Customer said even after previous repair that the unit doesn't seem to dispense, and was dispensing during a sanitize cycle. I tested all valves and verified they are working on command. Called tech line and spoke with Nate, SR773775885. Nate advised to put unit on drain and spin with extra rinse to test. Tested through drain and spin cycle and could not verify any dispensing or water present in fabric softener section. Ordering a control / console to resolve. When I been testing the unit / going in and out of diagnostic I found the console was blinking off or requiring me to make choices several times in order to get it to progress. Return visit set for 11/20 to install console and control and retest. ; ordrng 1 W11325572 (Console)"
We serviced a
KITCHENAID FREEZER
Model KRFC704FPS04
Near Wimberley, Texas 78676
Andrew
Job Details:
11/13/2023
"Arrived on site to replace compressor, inverter board, and evaporator and recharge system. Replaced bad compressor, inverter board, and evaporator. Charged unit to specs, tested unit, unit is running as intended. Job complete."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Jonestown, Texas 78645
Maurice R
Job Details:
11/13/2023
Arrived onsite for cooktop burner not igniting. On inspection the 2 dual burners were having a hard time igniting. I pulled the burners and adjusted them and reinstalled them. Now the burners are operating as designed and no gas leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, Texas 78756
Kimo
Job Details:
11/13/2023
Arrived onsite for a range oven that is tripping the breaker when in use. Upon inspection I found that the wire nuts that were used in previous repair has come loose and the exposed wires where touching the Chassis causing and ground fault when the ignition was turned on. I replaced the wire nuts with new ceramic wire nuts and tested the unit several time and found unit operating as designed. I contacted the safety team and advised on my findings and repair sr # 7737297957q
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Austin, Texas 78738
Scott
Job Details:
11/13/2023
"Arrived on site for dryer vibration. Found unit vibrating kind of louder the normal. Used sound pads under motor mount . Rollers, blower wheel and motor in good shape . No lint build up . Unit is operating as normal. Job complete ."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Round Rock, Texas 78664
Blake
Job Details:
11/13/2023
"Arrived on site to inspect dryer not working. The customer also informed me it turns on by itself. I found the large knob cracked and not turning the timer stem. I am ordering the knob, sleeve, and start switch to resolve. Office to order parts and schedule service. I found good heat and airflow from the unit. ; ordrng 1 W11675852 (Large knob) and 2 WP688805 (Sleeve)s and 1 W11625516 (Start switch)"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0MS0
Near Round Rock, Texas 78665
Blake
Job Details:
11/13/2023
Arrived on site to inspect gas range light not working. I found no voltage to the socket. I tested voltage on the main control on P2 but found the connector not seated properly. I reseated the connector and tested. The unit now operates as designed. No gas leaks detected during service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA01
Near Austin, Texas 78731
Luis
Job Details:
11/13/2023
"2378Arrived on site for no ice. Ran diagnostics found water leaking from cap to pan,adjusted and tightened cap,ran all diagnostic test passed. Ran a normal operating cycle ice forming on evaporator plate."
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Austin, Texas 78757
Kimo
Job Details:
11/13/2023
"Arrived onsite for a ventless dryer that seems to not be drying the clothes properly upon arrival I checked that the blower wheel and the fan where both moving air properly. The heating pump is producing heat. And the unit is tumbling. All functions are operating as designed, these style and dryers use lower heating so laundry will feel cooler than expected at the end of the cycle. Unit is operating as designed manager gave permission to charge cc on file"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pflugerville, Texas 78660
Gerald
Job Details:
11/13/2023
Ice maker cover significantly warped. Ordering new cover. Customer request different tech. ; ordrng 1 W11558186 (Cover)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Liberty Hill, Texas 78642
Gerry C
Job Details:
11/13/2023
"WDT750SAKZ0 Arrived to install previously diagnosed and ordered part. I removed the failed original gasket and installed the replacement. I tested within service test mode and found the leak issue, due to rolled gasket, was corrected. No leaks observed during service."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, Texas 78731
Paul
Job Details:
11/13/2023
Arrived onsite for a dishwasher with an F9 E1 error. I found voltage to the drain pump but the pump was not running. I replaced the drain pump and tested the dishwasher. All is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Georgetown, Texas 78626
Sterling
Job Details:
11/13/2023
"On arrival verified complaint of no heat. Visual check through flame check hole shows igniter activating but no flame. Disassembled unit to test amp draw of igniter and ran another test cycle, amp draw went over 4amps and had flame ignition. Reverified 3 more times. Only harness I disconnected and reconnected was door switch. Most likely a loose connection at door switch. Operational test good job complete no gas leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Marble Falls, Texas 78654
Gerry C
Job Details:
11/13/2023
"WRV986FDEM01 Arrived to inspect too much ice. The FC ice maker was over-producing and I found the mounting tab for the bail arm had failed. I removed and replaced the ice maker and tested. The RH RC door gasket was torn and the right FC door brackets gear had failed. Office to authorize the parts and contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 W10846057 (RH RC Gasket, GY) and 1 WPW10549589 (Ice Bin Door Assy) and 1 W11668671 (FC Bracket Kit) and 1 W10852685 (Bracket Clip) and 1 PartAutho (Part Autho)"
We serviced a
KITCHENAID COOKTOP
Model KCES550HBL00
Near Austin, Texas 78744
Matthew
Job Details:
11/13/2023
Arrived on site for left front burner. Not operating properly. Upon arrival inspected unit. Tested and found burner operating as designed. Ask for demonstration from customer. Due to complaints of water. Taking a long time to boil. Notified customer of dual burner capabilities and to ensure the pan Taberner size ratio was adequate. Unit is functioning properly. Job complete.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Austin, Texas 78732
Paul
Job Details:
11/13/2023
Arrived onsite for a wall oven with condensation running out of the upper oven and into the lower oven door. I found the door gaskets good and sealing properly. I tested the upper oven and found it working as designed. I ran it up to 500 degrees and was getting a lot of smoke inside the oven. The customer stated they never did burn the oven out. I recommended doing this with both ovens until they are no longer smoking. The customer showed me a video of the water running down the lower oven door glass when she was cooking in the upper oven. She stated she was dehydrating fresh cut potatoes when this happened. I removed the lower oven door and disassembled it and we cleaned the door glass to remove all the water streaks. I recommended using the lower oven when cooking products with moisture to prevent this from happening. I went over with the customer on covering any product that has a lot of moisture content. I called techline and spoke with Jonathan SR# 7737782817. Jonathan documented my findings and agreed with what I told the customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Kyle, Texas 78640
Andrey
Job Details:
11/13/2023
"Arrived on site to replace previously diagnosed compressor, evap, dye drier and access valve, evacuated system and replaced parts, vacuumed system for 30 minutes and vacuum held good for 10 minutes, charged system with 56g of R600, evaporator developed a good frost pattern, at this time unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Austin, Texas 78744
Matthew
Job Details:
11/13/2023
Arrived on site for unit not draining properly. Upon arrival inspected unit. Found no water in the tub. Ran test and all components are functioning properly. Spoke with customer and complaint of not draining. Was due to customer. Experiencing an odor from the machine. Notified customer of clean wash cycle to periodically clean washer to get rid of stagnant odors/ pet odors . Unit is functioning properly. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Austin, Texas 78732
Paul
Job Details:
11/13/2023
Arrived onsite for a microwave not heating again. I tested the microwave with my tester and found it heating properly and working as designed. I put a bowl with about 12 ounces of water in it that measured 67 degrees. I ran a 2 minute cycle and showed the customer it was boiling. At this time the microwave is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Wimberley, Texas 78676
Andrew
Job Details:
11/13/2023
"Arrived on site to inspect unit for broken lid. Upon closer inspection found broken and brittle plastic where lid is secured by brackets to unit. Replaced bad lid, tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Austin, Texas 78703
Luis
Job Details:
11/13/2023
"Arrived on site for no cool. Powered unit on let unit run compressor making odd noises,removed evaporator cover no frost formation on evaporator,pierced low side pressure reading high diagnosed a defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Mountain, Texas 78663
Gerry C
Job Details:
11/13/2023
"WTW5000DW3 Arrived to inspect noise. I found the driven pulley had signs of severe belt slippage and I removed and replaced the splutch and belt. There were signs of mis-engagements of the splutch and I secured the position sensor board within the shifter. I tightened the drive hub and calibrated the unit. Within manual and automatic test modes, the unit operated as designed. No leaks observed during service."
We serviced a
WHIRLPOOL DRYER
Model WED8500DC1
Near Pflugerville, Texas 78660
Gerald
Job Details:
11/13/2023
Arrived on site to inspect a dryer not heating. Tested and found the following error codes. F4e4 f2e1 f4e3 cleared the codes for testing. Ran service test. Ran consumer cycles and dryer did not heat. Dismantled the unit and tested all electrical components and found them to be within operating range. Tested the ACU and found it to be operating as designed. Unit still wont heat. ; ordrng 1 Differenttech (Different tech)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near Georgetown, Texas 78626
Sterling
Job Details:
11/13/2023
On arrival verified complaint of incorrect temp. Ran bake cycle and found the following temps 367 347 375 344 365 343. Avg is 356. Unit is operating correctly. Operational test good. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Johnson City, Texas 78636
Andrey
Job Details:
11/13/2023
"Arrived on site to test unit for items freezing, tested unit found damper stuck open, replaced damper and cycled, unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Wimberley, Texas 78676
Andrew
Job Details:
11/13/2023
"Arrived on site to replace harness ordered by previous tech. Replaced bad harness, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL OVEN
Model JDRP548HL00
Near Austin, Texas 78757
Kimo
Job Details:
11/13/2023
"Arrived onsite for a ran with crooked doors / uneven gap, Upon inspection I found no broken parts no misaligned or bent hinges or damaged receivers. Unit is operating as designed. I connected techline and advised Butch of my findings and sent pictures and it was returned that the unit is normal nothing we can adjust or replace to even the gap between the doors sr#7737781056."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, Texas 78704
Wesley
Job Details:
11/13/2023
Arrived onsite and repaired dish washer with damaged panel. Replaced panel. Unit is now working as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW3
Near Austin, Texas 78729
Gerald
Job Details:
11/13/2023
WGD5100HW3 arrived on site.; ordrng 1 Differenttech (Different tech)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS
Near Waco, Texas 76710
Jonathan M
Job Details:
11/13/2023
Arrived on site for an ice machine. That is not making ice. Inspected unit and work area. The customer advised that the unit makes a whole Lotta sounds but does not produce a sheet of ice. Found the customer not using a filter and ran the unit through normal icemaking mode. Found the valve was not pulling in any water causing the issue. Replaced the inlet valve and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Del Valle, Texas 78617
Matthew
Job Details:
11/13/2023
Arrived on site to replace faulty compressor. Replace compressor dye dryer and ask as well. Pulled vacuum and held. Charged per spec. Tested unit and compressor is running and unit is cooling. Advise customer to give 24 to 48 hours for temperatures to stabilize before loading wood product. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM03
Near New Braunfels, Texas 78132
Andrew
Job Details:
11/13/2023
"Arrived on site to inspect unit for leaking at ice maker. Upon closer inspection found poor seal at water line entering the back of unit. Sealed with Permagum and silicone via back of unit and were water line came in at the ice maker. Tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lago Vista, Texas 78645
Maurice R
Job Details:
11/13/2023
Arrived onsite for previously diagnosed parts. On inspection the center of the rc was 28? I Installed the rc thermistor and control board and retested the center of the rc and it was 39? and was slowly dropping down. Customer is going to keep a eye on the RC temperature to make sure that it is operating correctly. No water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Temple, Texas 76502
Tyler
Job Details:
11/13/2023
"Arrived on site for washer making a screeching noise during agitation. Upon arrival found minor noise in agitation but no error codes. Found stator windings spreading. Replaced clutch, stator/rotor motor and found unit working as designed with no abnormal noises or leaks. Call complete"
We serviced a
WHIRLPOOL OVEN
Model WEG745H0LZ1
Near Austin, Texas 78748
Leonardo
Job Details:
11/13/2023
Arrived on site to test unit for oven not igniting. Test unit and found igniter taking too long to ignite. Replaced igniter and unit cant ignite right away. Ordering new bake burner and will replace bake burner and DSI board. ; ordrng 1 W10764654 (Bake burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Austin, Texas 78737
Luis
Job Details:
11/13/2023
"Arrived on site for a defective compressor and fan motor. Replaced fan motor assembly,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Leander, Texas 78641
Miguel
Job Details:
11/13/2023
"Arrived on site for washer not working tub still has water. Customer says it was making a scraping noise. Diagnostics shows f9e1, f8e1. Found hot water was turned off. Also found drain pump,not activating. Removed control panel. Removed connection and found open line from bk/wh-lt bl. At pump the drain pump ohms out properly will need new harness. Will also order gearcase and cam just in case thats causing scraps. Reset for mon. ; ordrng 1 W11643701 (Harness) and 1 W11449840 (Gearcase) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL DRYER
Model MED6230RHW0
Near Georgetown, Texas 78628
Lou
Job Details:
11/13/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, the customer advised that they had some issues with the electrical when they first moved in as they used the dryer and it tripped the breaker. Electrical has been repaired, but the dryer doesnt heat. I tested voltage at the wall and got 253V. Inspected the terminal block and it was wired correctly and getting the same voltage reading as the outlet. I disassembled the unit to find the element had shorted and the coil was broken and welded to the element housing. I removed and replaced the element and tested and the unit is heating as designed. In the process of raising the top panel, the control panel fascia cracked in the bottom left corner (photo). I am ordering the fascia and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 11/18/23. No lint observed during service. ; ordrng 1 W11413566 (Panel fascia)"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Dripping Springs, Texas 78620
Leonardo
Job Details:
11/13/2023
Arrived on site to test unit for fire in oven. Test unit and found an apple tag stuck to the bottom cover. Called safety and they gave me a concession to order new bottom cover. W19CV11WPL1 office to reschedule. ; ordrng 1 W11098799 (Bottom oven cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, Texas 78724
Gerald
Job Details:
11/13/2023
WRT138FFDM01 arrived on site to inspect a refrigerator not working. The maintenance technician on site informed me that the unit is tripping the circuit breaker. Found that the refrigerator is from another unit. Inspected all wires and electrical connections for damage and evidence of shorting out. Everything is in good shape and secure. Applied power to the unit and the refrigerator is operating as designed. No water is connected to the unit. Informed the customer that they should have the circuit breaker in th original unit inspected. 6102
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Round Rock, Texas 78665
Blake
Job Details:
11/13/2023
Arrived on site to inspect refrigerator dispensing on its own. I found the water lines switched causing the water dispenser to overflow the ice tray. I switched the lines back to the correct position and tested. I found the ice container warped due to ice build up. I removed and replaced the container and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Belton, Texas 76513
Tyler
Job Details:
11/13/2023
"Arrived on site for ice machine making little to no ice and very thin ice when its made. Upon arrival confirmed failure and found unit not getting enough water. Found inlet valve failing and replaced it. Tested unit and found it could fill and harvest larger ice cubes as designed without leaking, call complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Leander, Texas 78641
Lou
Job Details:
11/13/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I installed the FC drawer stop (left) and tested operations. Unit is operating as designed. Ice maker is operating as well. No water leaks observed during service, job completed."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Georgetown, Texas 78628
David Z
Job Details:
11/13/2023
"Arrived on site to diagnose washer making noise when in use. Tested unit with maintenance present, and did not verify any problems or abnormal noise present. Could not duplicate noises or banging. Checked under unit and found no gearcase or damage. Unit working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RHAXNT00
Near Killeen, Texas 76542
Tyler
Job Details:
11/13/2023
"Arrived on site for refrigerator not making ice, upon arrival confirmed issue and found ice maker functioning but ir emitters had failed. Rescheduled customer for 11/20/23 to complete repairs with new emitters. Ordering W10757851 emitters. ; ordrng 1 W10757851 (Emitter)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Austin, Texas 78749
Scott
Job Details:
11/13/2023
Arrived on site for washer leaking . Found supply line leaking from washer side on hot water valve . Ran diagnostic and found no other leaks . Recommended customer replace both supply lines . Job complete
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Austin, Texas 78756
Joe Z
Job Details:
11/13/2023
Arrived onsite for front right burner clicks while on low heat setting. Upon arrival test unit. Confirmed only happens during low/ simmer setting. Found Service pointer for clicking nuisance. Slightly adjusted flame size. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model JMW2430LL02
Near Gatesville, Texas 76528
Jonathan M
Job Details:
11/13/2023
Arrived on site to install previously diagnose to park. Inspected unit and work area. Replaced a microwave. Royler support and tested the unit. The unit is working. An operating as design. Call complete.
We serviced a
WHIRLPOOL RANGE
Model RF378PXGQ1
Near Killeen, Texas 76542
Tyler
Job Details:
11/13/2023
Arrived on site for range needing previously diagnosed front left burner and back right inf switch. Upon arrival reconfirmed issue and installated parts. Tested unit and found all burners working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Copperas Cove, Texas 76522
Jonathan M
Job Details:
11/13/2023
Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised the unit sometimes does make ice but that itll shut itself off intermittently and not work. Did confirm the customers complaint and found voltage going to the icemaker. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Austin, Texas 78744
Matthew
Job Details:
11/13/2023
"Arrived on site for washer not powering on. Upon arrival I discussed with customer and found that unit was functioning and then stopped spinning. Tested unit and confirmed spin failure. Disassembled and found cam nut loose causing belt to drop and no spin or agitation to occur. Reassembled and secured nut. Ran calibration and auto test cycle and unit passed. If symptoms persist, recommend returning with cam, actuator belt and belt guard. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Lago Vista, Texas 78645
Maurice R
Job Details:
11/13/2023
Arrived onsite for previously diagnosed parts. I installed the new basket and checked the suspension. The suspension is still good. Customer said they have only done 4 loads in the unit because of the shaking. I ran the unit through calibration cycle and then ran the diagnostic cycle. For a extra test I ran the drain and spin cycle for 5 minutes. No more shaking and no water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Cedar Park, Texas 78613
Miguel
Job Details:
11/13/2023
"Arrived on site for washer making a loud noise, customer says noise is from when unit changes. Ran diagnostics and found no error. Locks, fills, agitates, spins properly. Customer complaint is noise from actuator as it shifts. Sound normal but customer says it louder. Ordering actuator and cam. Reset for mon. ; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Cam)"
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near Austin, Texas 78738
Luis
Job Details:
11/13/2023
"Arrived on site. Found upper section of evaporator not defrosted,ran diagnostics heater powered on loud noise from damper diagnosed unit not defrosting correctly ordering a new main control,ui control and damper; ordrng 1 W11558184 (Main control) and 1 W11558187 (Ui control)"
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Jonesboro, Texas 76538
Jonathan M
Job Details:
11/13/2023
"Arrived on site for a washing machine that is not washing clothes well. Inspected unit and worked area. The customer advised that the unit runs through the full cycle, but does not seem to agitate well as her clothes are not coming out clean. Disassembled the agitator and found, the agitator coupler completely seized onto the bolt. Attempted to remove the bold and the agitator coupler completely stripped. Went to remove the agitator and found the agitator seized on top of the driveshaft. Ordering all pertinent components needed for repair in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W10772621 (Agitator screw) and 1 W11561052 (Agitator coupler) and 1 W10528947 (Hub) and 1 W11158175 (Agitator cam)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Austin, Texas 78704
Wesley
Job Details:
11/13/2023
Arrived onsite for no wash motor function since install. Found f7e1 error and unable to to energize wash motor. Ordering wash motor assembly to repair. ; ordrng 1 W11460946 (Pump and motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bastrop, Texas 78602
Joe Z
Job Details:
11/13/2023
"F9-E2 drain motor electrical problem, and F8-E4 overfill switch open. Test unit by running a normal cycle. Inspected fill valve. Supply hose, drain pump, drain hose, and sump. All are good with no leaks. Test drain pump and is operating correctly and all water drains correctly. Found water leaking from top left corner of door gasket , but not leaking into drip pan. Contacted SW for assistance. After series of questions and checks. Recommend replacement of sump and motor. Upon replacement of sump and motor, found drain pump harness connection on new sump and motor is fractured. Repaired connection. Replaced sump and motor. Unit is not operating. Ran diagnostics and getting F7-E1 single speed wash motor failure on new sump and motor. Checked all connections and all are good. Need to reorder sump and motor and also ordering door gasket ; ordrng 1 W11460945 (Sump and motor) and 1 W11414078 (Door seal)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HV1
Near Austin, Texas 78744
Matthew
Job Details:
11/13/2023
Arrived on site to replace faulty glass cooktop. Replace glass cooktop and tested. Unit is functioning properly. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Dripping Springs, Texas 78620
Leonardo
Job Details:
11/13/2023
Arrived on site to test unit for turntable not turning. Test unit and found and turntable motor. Ordering new motor and asking for 2 hours. ; ordrng 1 2hourjob (2 hour job)
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Leander, Texas 78641
Miguel
Job Details:
11/13/2023
Arrived on site with new door. Replaced door. Plastic hinge that connects to door switch is broken. Will need to reorder. So no short occur I turned off at breaker. Found Mai wave and oven share breaker. Reset for soonest date mon. ; ordrng 1 WPW10128850 (Arm) and 1 W11607070 (Arm)
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Austin, Texas 78756
Leonardo
Job Details:
11/13/2023
Arrived on site to test unit for light not working. Found loose wire at switch. Secured wired test unit and unit test good job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Leander, Texas 78641
Lou
Job Details:
11/13/2023
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer showed me the baseboards/cabinet wall to the right of the unit which is showing water damage (photo). I placed the unit in diagnostics showing no error codes and tested. While testing, I removed the toeplate and insulation and inspected underneath the unit for any leaks. The completed testing and no signs of a leak were visible underneath. I pulled the unit out and found mold build up on the back wall and on a board to the back right area (photo). Customer advised their roof leaked during the most recent rain storms and provided a video and photo of the water coming inside the home (photos). I retested the unit while I had it pulled out and found no signs of a water leak. I advised the customer that the recent rain storm more than likely caused the water leak issue and I recommended they have someone inspect the interior walls for mold. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model JMW2427LL02
Near Austin, Texas 78752
Leonardo
Job Details:
11/10/2023
Arrived on site to test unit for microwave not heating. Test unit by heating water 4 times for a minute and half. All 4 times water heated correctly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, Texas 78724
Matthew
Job Details:
11/10/2023
Arrived on site for unit not cooling. Upon arrival inspected unit and found evaporator encased in ice. Thawed out and disassembled. Found loose connection at heater wire and a piece of Styrofoam jammed in the evaporator fan not allowing Fanta term. Secured harness and remove debris. Tested and unit is now operating properly. Job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Pflugerville, Texas 78660
Wesley
Job Details:
11/10/2023
Arrived onsite and found dryer operating as designed but not moving air due to %100 moisture block in the dryer duct. Advised having the duct cleaned professionally before continued use. All else checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Marble Falls, Texas 78654
Maurice R
Job Details:
11/10/2023
Arrived onsite for previously diagnosed parts. Installed the switch and the lights are now working. No water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Uhland, Texas 78640
Andrey
Job Details:
11/10/2023
"Arrived on site to test unit for damage, tested unit found damaged cook top and scratched console, replaced cooktop and console removed protective wrap and customer noticed 2 small dents and wants a new one, also customer stated that when using oven a constant gas odor is present, inspected and found gas mixture valve is open allowing to much air in and does not burn gas effectively, adjusted gas valve and tested, oven is now running as designed, ordering a new console, office to reschedule ; ordrng 1 W11620706 (Console panel)"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Belton, Texas 76513
Jonathan M
Job Details:
11/10/2023
Arrived on site for an ice machine. That is not making ice. Inspected unit and work area. The customer advised the unit does make an ice lab but that theyve had several services at this point with the same failure. She advised that the cutting grid is broken again. I did confirm the customers complain and replace the cutting grade. Tested the unit in the unit is working an operating as designed. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, Texas 78732
Paul
Job Details:
11/10/2023
Arrived onsite for a cooktop that makes a puff noise when the burners are turned on. The customer stated that it was just the center burner doing this and only when it was turned to the low setting. I found the low flame setting not correct allowing a little gas to escape out of the center notch on the burner head. I adjusted the low flame setting and the burner is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, Texas 78633
David Z
Job Details:
11/10/2023
"Arrived on site to diagnose dishwasher leaking from front left corner when running. Customer showed me trail coming down front of door from the vent. I examined the vent and found it is the type without a solenoid, so it's open for steam to escape. Based on the size of the trails it's also possible that the upper spray arm cracked and is spraying directly into the vent. I replaced the upper spray arm and advised customer on how the unit functions. Repair completed."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS04
Near Austin, Texas 78729
Kimo
Job Details:
11/10/2023
Arrived onsite for a wall oven the is showing F2E1 ERROR CODE. Upon arrival the code was present on the screen. I power cycled the unit and found no change I replaced the ui and tested the unit and found unit operating as designed. Upon further inspection I found that the door seal was flattened which can cause hot/steam to escape and flowing to the ui causing this issue. I fluffed the seal back up to creat a better seal and I also advised the customer to do this every so often to help with the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Georgetown, Texas 78626
Sterling
Job Details:
11/10/2023
On arrival verified complaint of no ice. Upon inspection fill tube is not in correct position. Cleared of ice and positioned the ice tube in the correct position. Operational test good job complete. No leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Austin, Texas 78757
Paul
Job Details:
11/10/2023
Arrived onsite for a refrigerator that is still not making ice. I ran all test and everything passed but the icemaker had an E5 error. I changed the icemaker then ran a harvest and fill test. The icemaker is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, Texas 78717
Kimo
Job Details:
11/10/2023
Arrived onsite for a dryer that has long dry times. Upon arrival I performed an airflow test and found that the unit had 0 airflow with the vent tube connected and with it disconnected the unit had good airflow. The unit is heating and tumbling. I advised the customer to have a vent cleaning company com out and clean the vent and duct out.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25QFXHB00
Near Kyle, Texas 78640
Joe Z
Job Details:
11/10/2023
"Arrived on site for temperature issues. Upon arrival did temperature checks and got Fc 4.3, rc 39.60 but with control on coldest setting. Contacted SW for assistance. Recommend replacement of thermostat. Replaced thermostat and returned temperature settings to recommend settings. Customer will monitor unit. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Pflugerville, Texas 78660
Gerald
Job Details:
11/10/2023
WMH31017HS09 arrived on site to inspect a microwave not powering on. Tested the outlet and found good voltage. Removed the unit and tested all high voltage components and found all to be within operating range. The customer stated that the unit would power up after pressing the buttons a few times. Replaced the control panel and tested the unit and it powered up with every test.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Killeen, Texas 76543
Tyler
Job Details:
11/10/2023
Arrived on site for range not finishing preheat cycle. Upon arrival confirmed failure and inspection oven. Found bake element broken. Found oven sensor working as designed. Replaced bake element and found range could be heat to 350. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA0
Near Marble Falls, Texas 78654
Maurice R
Job Details:
11/10/2023
Arrived onsite for dishwasher with error codes. On inspection the error codes were F8E1 & F8E2. I put the unit in to diagnostics cycle and no water was not entering the unit. Pulled the plate off and found that the water valve power was disconnected. Plugged it back in and reran the diagnostic cycle. It completed the cycle with out any issues and no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Buda, Texas 78610
Joe Z
Job Details:
11/10/2023
Arrived on site for making noise. Upon arrival unit is operating and there are no abnormal sounds. Customer stated that noise has not been happening for several days. Ran diagnostics to force all components. All components are operating correctly and not noisy. Customer will monitor unit and take a recording next time it happens. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, Texas 78132
Andrew
Job Details:
11/10/2023
Arrived on site to inspect unit for not drying properly. Upon closer inspection ran unit through diagnostics heating unit was operating as intended. Informed customer the differences of heating elements between plastic tubs and metal tubs like he had previously. Also informed customer using rinse aid would help with the drying of the dishes. Unit is running as intended job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Pflugerville, Texas 78660
Gerald
Job Details:
11/10/2023
MVW7230HW1 arrived on site to inspect washer not running a cycle. Placed the unit into service diagnostic mode and received the F7E4 error code. Verified operation of the shifter. Tested the agitation and spin modes and found that in spin mode the agitator would spin independently of the basket. Inspected and found a damaged slider. Replaced the slider and tested the unit again and found all components operating as designed. Tested the unit in a consumer cycle and the unit started the cycle as designed. No water leaks observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near New Braunfels, Texas 78130
Andrew
Job Details:
11/10/2023
"Arrived on site to inspect unit for not cooling properly. Exposed evaporator frost pattern did not continue past first 2 coils. Believe there is a restriction on the evaporator. Will need to order the evaporator and return. Need sealed system tech , and 2 hours on return visit. Office to reschedule. ; ordrng 1 W11598434 (Evaporator) and 1 W11574734 (Compressor) and 1 Wpw10143759 (Uv) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, Texas 78735
Luis
Job Details:
11/10/2023
"Arrived on site. Talked to office,office informed customer of service needed,knocked on door customer claimed they didnt know of any service and unable to enter for over an hr per tenant will need to reschedule ; O-emld tckt"