"Arrived onsite for BELLOW IS MOLDY AND NEEDS REPLACEMENT. Upon arrival inspected bellow and found was in good shape , just mildewed. Tested complete operation to be sure there were no other issues. All test passed. Replaced bellow and test unit. No leaks present at this time.job complete.

"Arrived on site to inspect refrigerator temps and ice on back wall of fresh foods section. Upon further inspection, I found the that the customer had the RC section cleared out and I found ice on the evap cover at the bottom. I placed the unit in diagnostics and tested defrost and the unit began to defrost. I removed the evap cover and tested the damper and RC evap fan and found both defective. I advised the customer of my findings and found that the evap,fan motor is discontinued. I checked other vendors and all showed the part is no longer available and theres no substitute. No water leaks observed during service, job completed."

"Arrived onsite to install previously diagnosed pats. Upon inspection I found that the new hot plate was damaged in box I am ordering 1x hot plate and a module just in case.office to reschedule; ordrng 1 WPW10396548 (HOTPLATE) and 1 W10857233 (Module, SSX)"

Arrived on site to diagnose a dishwasher that is beeping and blinking. Tested all parts and components and found no failures to unit at this time. Advised customer that if unit oversuds it can trip a flood switch and the unit will go into an error state. Overflow pan is empty and dry at this time and no repairs are needed. No leaks were present at time of service.

Arrived onsite for refrigerator with fc frosting up on left side. Upon inspection I found that customer had put a large bottle on that side that was making contact with the ice maker and the freezer door when closed causing the left side of the door to stay open causing a warm air leak into the freezer causing the frost. See pix . I corrected this and tested door and found door sealing properly now. Job complete

Arrived on site to diagnose a dishwasher that is beeping and blinking. Tested all parts and components and found no failures to unit at this time. Advised customer that if unit oversuds it can trip a flood switch and the unit will go into an error state. Overflow pan is empty and dry at this time and no repairs are needed. No leaks were present at time of service.

Arrived onsite for washer making noise when in spin. Upon inspection I found that the bolt that holds the agitator in place was loose I tighten it up and tested unit and found unit operating as designed. Job complete

"Arrived on site to diagnose washer that is not starting cycles. Ran unit and found errors for shifter and lid lock. Found both are working fine in diagnostic. Found ground prong broken off the power cable, due to outlet being 2 prong. Found water valves disabled. Turned on valves and ran unit. Unit passed diagnostics and test. Calibrated unit. Ran a normal cycle and verified all is working as designed

"Arrived on site for not dispensing water. Diagnosed a frozen reservoir due to air leaking between fan scroll and air tower,defrosted tank added sealer between gaps. Tested water dispenser unit working as designed"

"Arrived on site to diagnose washer that is not starting cycles. Ran unit and found errors for shifter and lid lock. Found both are working fine in diagnostic. Found ground prong broken off the power cable, due to outlet being 2 prong. Found water valves disabled. Turned on valves and ran unit. Unit passed diagnostics and test. Calibrated unit. Ran a normal cycle and verified all is working as designed

"Arrived on site for no cool. Found compressor not powering on diagnosed a defective inverter,replaced inverter powered unit on compressor powered on. Tested icemaker diagnosed a defective icemaker,replaced icemaker assembly; used 1 1129313 from stock"

Arrived on site to diagnose a refrigerator that is not cooling. Found fc fan not operating and it will need to be replaced to complete repairs. Also ordering control in case needed. Office to set return appointment.; ordrng 1 W11249952 (Evap fan fc) and 1 WPW10675033 (Main control)

Arrived onsite and replaced the fill tube assembly per the previous diagnosis. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived on site to diagnose a refrigerator that is not cooling. Found fc fan not operating and it will need to be replaced to complete repairs. Also ordering control in case needed. Office to set return appointment.; ordrng 1 W11249952 (Evap fan fc) and 1 WPW10675033 (Main control)

Arrived onsite for not cooling and found compressor running but only partial frost pattern on the first length of tube. Also only drawing .5 amps. Ordering sealed system repair due to compressor failure. Office to reschedule. ; ordrng 1 W10309988 (Compressor) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (UV drier) and 1 WP2188822 (Evap)

"Arrived on site for dishwasher not working, inspected unit and found unit was not responding to start cycle, replaced control and tested. Unit is now working as designed, no water leaks detected during service. Job completed.

Arrived onsite for evap freezing over. Found bad connection to fan assembly causing freezer to frost up and preventing prior cooling in front section. Customer defrosted unit. Secured connection to fan. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site for dishwasher not working, inspected unit and found unit was not responding to start cycle, replaced control and tested. Unit is now working as designed, no water leaks detected during service. Job completed.

"Arrived on site to inspect dryer, tested unit and we have poor air flow, tested unit with out vent tube and has great air flow, instructed CX to have vents cleaned, steam dryer & no water leaks detected during service, job complete"

"Arrived on site to inspect dishwasher not draining, inspected unit and unit was clogged up with shipping tags from manufacture at pump and lines & garbage disposal drain was still sealed causing it not to drain. Used my shop vac to suck water out and clean paper particles in the pump & open the drain hole on the garbage disposal. Replaced drain pump and main hose as I was not able to get all paper out from hose. I then ran a diagnostics cycle to test unit drain pump, unit is now working as designed. No water leaks detected during service, job completed"

"Arrived on site for a refrigerator not dispensing water nor ice. Upon arrival the customer stated that the unit is still making ice, but just wont dispense it. I tested the dispenser and could hear the auger motor energize, but the ice bin arm never rotated. Upon further inspection I found the coupler on the motor stripped. In order to repair this the motor and coupler would need to be replaced. When testing the water dispenser I could not hear the valve energize nor the switch click. I gained access to the switch and found the switch bracket had broken. This was allowing the switch to sag and not come in contact with the paddle. I tested the switch and found when pressed the water would dispense properly. The bracket will need to be replaced. The customer also requested replacing all 3 refrigerator shelves due to them cracking and giving out. I quoted the customer for the bracket, motor, coupler, and three shelves. Call complete."

"Arrived on site to inspect dishwasher not draining, inspected unit and unit was clogged up with shipping tags from manufacture at pump and lines & garbage disposal drain was still sealed causing it not to drain. Used my shop vac to suck water out and clean paper particles in the pump & open the drain hole on the garbage disposal. Replaced drain pump and main hose as I was not able to get all paper out from hose. I then ran a diagnostics cycle to test unit drain pump, unit is now working as designed. No water leaks detected during service, job completed"

"Arrived onsite for the unit not dispensing water. Customer showed me the unit not filling with water and after a few seconds, the unit started dispensing water and ice maker filled. Tested the dispenser some more and water came out with no issues. The house still have construction around the area and possibly the line for water may had some air in the line. No issues at this time. Job complete"

Arrived on site for a washing machine not draining properly. Upon arrival the customer showed me how water was sitting in the bottom of the door gasket. Upon further inspection I found the ports heavily clogged with dog hair and grime build up. I partially removed the bellow and removed all hair. I then tested it and found it now draining as designed. I collected the balance of X.X.X.195.25 + tax in full on CC. Call complete.

"Arrived on site for refrigerator not making ice, inspected unit an there was ice cubes stuck, CX had explained that he had changed the water filter 3 days before it stoped making ice, I explained to CX there was air in the lines that cause ice maker to improperly fill. I tested icemaker on diagnostics mode and it harvested just like it should. No water leaks detected during service, job completed."

Arrived on site for a washing machine not draining properly. Upon arrival the customer showed me how water was sitting in the bottom of the door gasket. Upon further inspection I found the ports heavily clogged with dog hair and grime build up. I partially removed the bellow and removed all hair. I then tested it and found it now draining as designed. I collected the balance of X.X.X.195.25 + tax in full on CC. Call complete.

"Arrived on site to inspect no water and lights in refrigerator. Tested unit and water was not dispensing and all lights where out, found UI on crisper door not responding, so I inspected the wiring harness on crisper drawer there where two wires broken. install new harness, tested and unit is working as designed. no water leaks detected, job completed ."

Arrived onsite for refrigerator lights not on in freezer section. Upon arrival found all freezer lights and one refrigerator light out. Per Whirlpool service pointer W11606409 all led modules need to be updated. Parts covered under S-code S84638 . Quoted customer 309.99 plus tax for service and labor. Replaced all (12) led modules. Unit is functioning properly. Job complete

"Arrived on site for customer complaint of unit not working and full of water, found broken wires at drain pump, I repaired wires, unit tested good."

Arrived onsite for refrigerator lights not on in freezer section. Upon arrival found all freezer lights and one refrigerator light out. Per Whirlpool service pointer W11606409 all led modules need to be updated. Parts covered under S-code S84638 . Quoted customer 309.99 plus tax for service and labor. Replaced all (12) led modules. Unit is functioning properly. Job complete

"Arrived on site for customer request of installing drain pump, customer already had most of the unit taken apart and in the garage, I replaced pump that customer supplied, I was unable to test unit."

Arrived on site for a range with the oven not working. I tested the unit and found the oven not igniting. Due to this I gained access to the back. Upon further inspection I found a physical burnout on the wire harness to the ignitor and on the ignitor connection. In order to repair the unit it would need. Bake ignitor and main harness. When researching parts for the unit I found the harness no longer available. I informed the customer on my findings.

Arrived onsite for unit not keeping temperature. Checked the gas valve and the valve was faulty on the unit. CS will order parts for us to return with. Office to reschedule ; O-emld tckt

Arrived on site for a range with the oven not working. I tested the unit and found the oven not igniting. Due to this I gained access to the back. Upon further inspection I found a physical burnout on the wire harness to the ignitor and on the ignitor connection. In order to repair the unit it would need. Bake ignitor and main harness. When researching parts for the unit I found the harness no longer available. I informed the customer on my findings.

"Arrived onsite for unit having error code. Looked at the unit and got error for stuck key pad. Let customer know that the ui panel needs to be replaced. Office to reschedule ; ordrng 1 W11236887 (Ui panel)"

Arrived on site for a range with the upper oven not working. I tested the unit and found the upper oven bake not igniting. Due to this I gained access to the back of the unit and ohmd out the ignitor and found it open. This indicates a faulty ignitor. I installed the new ignitor and then tested the unit. I found the unit noW working as designed.

"Arrived on site for a refrigerator with the unit losing cool and intermittently losing power. Upon arrival the customer stated that this has being going on for a while, and the unit will intermittently fail and flash the PO until they come and press confirm. Now the unit has begun losing cool starting in the FC. I took temps and found the FC at 33?F and the RC at 44?F. Upon further inspection I found over an inch of frost in front of the evap cover. I then gained access to the pantry drawer UI and found a small amount of water inside. However, I did not see any visible corrosion on the board. I then put the unit into diagnostics mode and tried to recreate the power failure. I found when in test 4 after the compressor began running for a minute, the unit would shut off and throw the PO. I also found the compressor running very weak. The PO flashing could be due to the seized fan motor getting stuck from the ice in the FC running during the test. I gained access to the control and ohmd out all thermistors. I found the RC thermistor read 6.71k, the FC thermistor read 12.10k, and the FC defrost thermistor read as open. This indicates a faulty FC defrost thermistor and possibly a faulty drawer UI.; ordrng 1 W11109595 (FC Motor Harness)"

Arrived on site for a range with the upper oven not working. I tested the unit and found the upper oven bake not igniting. Due to this I gained access to the back of the unit and ohmd out the ignitor and found it open. This indicates a faulty ignitor. I installed the new ignitor and then tested the unit. I found the unit noW working as designed.

"Arrived on site for a washing machine receiving a F7E1 error code. Upon arrival the customer stated that the unit is not washing at all and will throw the F7E1. I put the unit into diagnostics mode and found stored error codes F0E3 for overload, F7E1 for tachometer missing, and F7E6 for motor circuit open. I cleared the error codes. I then ran a diagnostics cycle and found that when the unit was agitating, the whole tub moved and not just the wash plate. I gained access to the shifter and found it seized and had popped off of the cam. Due to this I replaced the shifter and then tested the unit again. I found the unit now working as designed. No leaks observed at the time of service. Call complete."

"Arrived on site for a microwave with no heat and a loud sound. I tested the unit with a MW safe cup of water and could hear a loud hum, and the water did not heat. I checked voltage and amp draw at the outlet. I found the amp draw low. Due to this I gained access to the HV components and found a good 120VAC going to the transformer. This indicates a faulty HV circuit. Upon further inspection I found some discoloration on the mag. I replaced the mag and tested the unit again with a MW safe cup of water. I found the unit now working as designed. Call complete."

"Arrived onsite for GAS LEAK? SLIGHT GAS ODOR WHEN IN USE ONLY. Upon arrival the unit is new. The tenant said she has only used it once cause she believes it is leaking gas. Found gas is on and test unit for gas leaks and did not detect leaks using electronic gas sniffer. Checked regulator,supply hose all burners including oven,no leaks detected at gas connectors. Called techline for assistance. Tech determined that it is the new oven smell. Tech recommended to Operate Broiler about a hour or 2 at 500 degrees to let unit cure. Tech gave SR# 7733368352. No leaks present at this time. Job complete"

"Arrived on site for a microwave with no heat and a loud sound. I tested the unit with a MW safe cup of water and could hear a loud hum, and the water did not heat. I checked voltage and amp draw at the outlet. I found the amp draw low. Due to this I gained access to the HV components and found a good 120VAC going to the transformer. This indicates a faulty HV circuit. Upon further inspection I found some discoloration on the mag. I replaced the mag and tested the unit again with a MW safe cup of water. I found the unit now working as designed. Call complete."

Arrived on site to install new LCD display in range to resolve flickering. Replaced display and tested unit. Verified unit working as designed with no further flickering. Call complete.

"Arrived on site to inspect broken door on microwave, removed old door from unit and installed new door, tested unit and is working as designed. Job completed."

"Arrived on site for customer complaint of unit leaking, found debris between door and door bellow, as well as dispenser cover missing. I cleaned door and checked bellow for punctures, bellow tested good, drain tested good, valves tested good, no leaks after cleaning unit.

"Arrived on site to inspect broken door on microwave, removed old door from unit and installed new door, tested unit and is working as designed. Job completed."

Arrived on site to replace dented doors. Replaced doors and added name plate. Job complete

"Arrived on site to install previously diagnosed part. Upon further inspection I found the harness to the lamp housing with a physical burn out and was burnt onto the bulb housing. Due to this we will also need to order the harness and housing to replace. Return tech will install the harness, housing, and control. Office to reschedule.; ordrng 1 W10210871 (Bulb Housing) and 1 W11350914 (Main Harness)"

"Arrived onsite for unit not heating at all. Upon arrival tested unit and unit has no power. Replaced diode. Found that fuse is blown, Need to order fuse and bring back magnetron and capacitor. Left unit unplugged.Office to reschedule ; ordrng 1 W10138793 (Fuse)"

"Arrived on site to install previously diagnosed part. Upon further inspection I found the harness to the lamp housing with a physical burn out and was burnt onto the bulb housing. Due to this we will also need to order the harness and housing to replace. Return tech will install the harness, housing, and control. Office to reschedule.; ordrng 1 W10210871 (Bulb Housing) and 1 W11350914 (Main Harness)"

Arrived onsite to install previously diagnosed part. Replaced UI. Turned new UI from cooling off to on. Double checked temperature settings and left them on recommended settings. Job complete

"Arrived on site to check washer and hook up water lines . Checked drain pump hoses ,drain hose , valve hoses . All checked normal. No sign of any dry rot . Hooked up water lines . Filled washer ,agitated ,drained and spun . All checked normal. Did advise to keep an eye out the first couple loads just to be on safe side . Job complete"

"Arrived onsite to install previously diagnosed parts. The only part that was needed was the drain pump, there is service pointer on this model for the drain pump. Replaced drain pump and tested the unit. Unit operates correctly. No leaks present at this time. Job complete"

"Arrived on site to check washer and hook up water lines . Checked drain pump hoses ,drain hose , valve hoses . All checked normal. No sign of any dry rot . Hooked up water lines . Filled washer ,agitated ,drained and spun . All checked normal. Did advise to keep an eye out the first couple loads just to be on safe side . Job complete"

"Arrived onsite for WASHER LEAKING. Upon arrival unit is disconnected and in garage. found inner bellow retainer was not tightened,causing inner bellow to detach from outer tub. Reinstalled bellow and secured inner bellow retainer. Unit was not tested due to being disconnected and in garage. Job complete"

"Arrived on site for no cool fridge . Ran temps fz 65 , fresh 48. Found on fresh food evap ball of ice on welds and dye . Ordering compressor , evap ,uv drier , service port . Weigh 3 hrs . No water leaks detected at time of service. Parts covered , labor 633.00 . Call to set return ; ordrng 1 Weigh3hrs and 1 Uvdrier and 1 Serviceport and 1 W10503454 (Evap) and 1 W10168473 (Compressor)"

Arrived on site for icemaker not producing. I inspected the unit and work area. I tried to test the ice maker and found it not responsive. I checked voltage to the ice maker and found good voltage. I am ordering the ice maker to complete the repair. The office will reschedule when we have eta on the part. ; ordrng 1 W11284458 (Ice maker)

"Arrived on site for no cool fridge . Ran temps fz 65 , fresh 48. Found on fresh food evap ball of ice on welds and dye . Ordering compressor , evap ,uv drier , service port . Weigh 3 hrs . No water leaks detected at time of service. Parts covered , labor 633.00 . Call to set return ; ordrng 1 Weigh3hrs and 1 Uvdrier and 1 Serviceport and 1 W10503454 (Evap) and 1 W10168473 (Compressor)"

Arrived on site to test unit for unit no washing. Test unit and found wash motor not responding but getting correct voltage. Replaced sump and motor test unit and unit test good job complete no leaks present at this time.

"Arrived on site for unit not making ice and dripping around IM facia . Also upper lights are strobing or very week , freezer light is on . Ran IM error test got e1 . Tested ice box fan and found failed . Replaced fan motor . Fan is working properly now . Did power rest . Ran both harvest and fill, both checked normal. Ordering upper lights . No water leaks detected at time of service. Call to set return .; ordrng 1 W10843828 (Upper lights w/ harness) and 6 W10843339 (Led mod)s"

"Arrived on site for washing machine showing error code f20 long fill. I inspected the unit and work area. I found error code f20 long fill f21 long drain, and f01 error eeprom. I ran a diagnostics cycle and found the hot water slowly entering the tube. When I put the unit into drain I couldnt hear the water flowing. I found the drain tube submerged in standing water at the drain pipe, i back the drain tube out and found it started draining properly once it wasnt submerged. I advised the customer have a plumber come out to figure out why the water pressure is low and why there is standing water in the drain stand pipe. Job complete."

"Arrived on site for unit not making ice and dripping around IM facia . Also upper lights are strobing or very week , freezer light is on . Ran IM error test got e1 . Tested ice box fan and found failed . Replaced fan motor . Fan is working properly now . Did power rest . Ran both harvest and fill, both checked normal. Ordering upper lights . No water leaks detected at time of service. Call to set return .; ordrng 1 W10843828 (Upper lights w/ harness) and 6 W10843339 (Led mod)s"

Arrived on site for microwave not heating. I inspected the unit and work area. I gained access to the wave guide and found the mag cap has welded into the wave guide making the unit not repairable. Job complete.

"Arrived on site for washer not finishing cycle . Ran diagnostics. Found bearing failing . Also found some stress marks around bearing on tub . R . No water leaks detected at time of service. Job complete."

Arrived on site to diagnose microwave that isn't running and has a broken latch. On arrival found the upper latch on the door bar broken off. So light just stays on and unit doesn't start. Replaced latch bar in the door and retested. Verified all working as designed. Call complete.

"Arrived on site for washer not finishing cycle . Ran diagnostics. Found bearing failing . Also found some stress marks around bearing on tub . R . No water leaks detected at time of service. Job complete."

"Arrived on site to diagnose dishwasher that is not throughly cleaning dishes and tends to come out with some soil still left on them. Customer advised me that after unit was installed the installers had messed with the water lines / pressure and it hasn't been the same since. Ran unit in diagnostics and found no error codes present. Ran through diagnostic cycle and found unit is pumping, but did seem a little weak due to the low water pressure. Unit is filling slower due to the lower water pressure, resulting in less pumping power. Recommended the customer have a plumber increase pressure to those lines to accommodate the dishwasher fill. No faults found with unit and it is working as designed. Call complete."

Arrived onsite for freezer lights out. Upon inspection found one led in RC and all LED in freezing not functioning correctly. Upon further inspection found top freezer led module causing the remaining leds to malfunction. Replaced top freezer light (1). Tested and all lights are now functioning. Job complete.

"Arrived on site to follow up on dishwasher that was making incredibly loud noise. Ran unit and confirmed shortly into cycle you could hear screeching coming from motor area. Removed covers and found the motor chopper blade was loose and wiggling, causing the noise. Tightened down hardware to secure blade. Retested and verified unit working as designed. Call complete."

Arrived onsite for freezer lights out. Upon inspection found one led in RC and all LED in freezing not functioning correctly. Upon further inspection found top freezer led module causing the remaining leds to malfunction. Replaced top freezer light (1). Tested and all lights are now functioning. Job complete.

"Arrived on site to diagnose washer that is not spinning or agitating clothes. Ran unit and could hear motor moving, but no basket action at all. Examined with borescope and found that the belts and motor are moving, but the transmission is seized up and the belt is just heating up and not turning basket. Unit needs a new transmission and associated parts, almost all discontinued. Listing parts needed for replacement for AHS. Office to schedule if AHS can source parts. ; ordrng 1 206708 (Transmission) and 1 211028 (Deflector) and 1 203725 (Damper) and 1 6-2095720 (Tub Seal)"

"Arrived onsite to replace previously diagnosed parts. Upon arrival customer stated she ran all possible cycle selections and noticed that when using the heated dry function the unit would not complete the cycle. Ran diagnostics and got 8/2 ,1/1, 8/1. (According to tech line no way to clear codes). Called tech line for assistance. According to tech with the given codes and what the customer is experiencing the OWI sensor could be the issue. Also stated that slight probability of a failing control. Provided SR#7733362244. Quoted customer for OWI replacement,

"Arrived on site. Replaced defective deli drawer harness and freezer led,powered unit on tested ui unit working as designed,all leds working.

"Arrived onsite to replace previously diagnosed parts. Upon arrival customer stated she ran all possible cycle selections and noticed that when using the heated dry function the unit would not complete the cycle. Ran diagnostics and got 8/2 ,1/1, 8/1. (According to tech line no way to clear codes). Called tech line for assistance. According to tech with the given codes and what the customer is experiencing the OWI sensor could be the issue. Also stated that slight probability of a failing control. Provided SR#7733362244. Quoted customer for OWI replacement,

"Arrived on site to diagnose washer that isn't running any cycles qjd customer had smelled some burning. If unit powers on it throws an F6E1 error, UI doesn't hear ACU. Found a burnt spot on the control. Replaced the control and retested. When I tested the unit it would not recognize lid was closed, and lid lock is unresponsive. Lid switch shorted as well as control. Ordering lid switch, harness, Ui as well due to not knowing how many items are affected by the short. Office to schedule. ; ordrng 1 W11394572 (Lid Latch) and 1 W11591637 (Lower Harness) and 1 W11543996 (Main Control) and 1 W11478519 (Ui)"

Arrived onsite for refrigerator not dispensing water. Upon arrival found unit is dispensing water but at a slow rate roughly half of the display amount. Valve is energizing and water is dispensing. Replaced filter housing due to possible buildup. Replaced housing and found unit still not dispensing properly. Recommended customer have home supply checked due to low pressure. Customer will notify plumber. While checking unit found clogged drain line. Water had filled air trap at bottom of RC and was leaking on the floor. Took pic of water damage on flooring. Cleared line. Job complete

"Arrived on site to install pressure switch to resolve washer not fully draining. Found pressure switch had not arrived yet. Rescheduling once part is in hand, office to schedule. ; O-emld tckt"

Arrived onsite for refrigerator not dispensing water. Upon arrival found unit is dispensing water but at a slow rate roughly half of the display amount. Valve is energizing and water is dispensing. Replaced filter housing due to possible buildup. Replaced housing and found unit still not dispensing properly. Recommended customer have home supply checked due to low pressure. Customer will notify plumber. While checking unit found clogged drain line. Water had filled air trap at bottom of RC and was leaking on the floor. Took pic of water damage on flooring. Cleared line. Job complete

"Arrived on site for mullion issues. Removed mullion found mounting bracket on door at an angle preventing mullion to sit correctly,aligned bracket correctly,installed mullion tested door operation good."

"Arrived onsite for potential gas leak. Customer provided card from gas company stating leak detected , but could still use. Gas was completely shut off on arrival. Turned supply on. Lit all burners to fill unit with gas. Checked connections with liquid leak detector and electronic detector. Could not detect any leaks at this time. Left gas off after test per customers request. Customer will contact gas company for specifics on what they detected. No leaks present at this time. Job complete"

Arrived on site for door issues. Adjusted hinge assembly on fresh food door checked door operation good.

"Arrived onsite for potential gas leak. Customer provided card from gas company stating leak detected , but could still use. Gas was completely shut off on arrival. Turned supply on. Lit all burners to fill unit with gas. Checked connections with liquid leak detector and electronic detector. Could not detect any leaks at this time. Left gas off after test per customers request. Customer will contact gas company for specifics on what they detected. No leaks present at this time. Job complete"

"Arrived on site for icemaker issues. Found unit extremely full in freezer ice forming around door,advised maintenance to let tenant know about food obstruction,found harness not making full connection reinstalled harness tested icemaker passed,filled with water."

"Arrived to inspect intermittent power. The CX described an issue where the unit had stalled shortly after starting and there were no lights on the control. I inspected the junction box, wax motor and solenoid, electronic control area and door switch and corrected the door lean, which was causing the door to make a hard contact with the chassis. I ran the unit through a complete service test mode twice and could not recreate the issue. I suspect the door contact may have been jarring connections within the control area and causing the issue. I was unable to access the line VAC plug behind the unit due to grout locking the left front leveling leg in place and not enough room to lift the leg over the grout. Operational test good, no leaks observed during service."

Arrived on site to test unit for unit not drying. Test unit and found heating element working correctly advised customer to use rinse aid to help plastic tub dry better. Job complete.

"Arrived to inspect intermittent power. The CX described an issue where the unit had stalled shortly after starting and there were no lights on the control. I inspected the junction box, wax motor and solenoid, electronic control area and door switch and corrected the door lean, which was causing the door to make a hard contact with the chassis. I ran the unit through a complete service test mode twice and could not recreate the issue. I suspect the door contact may have been jarring connections within the control area and causing the issue. I was unable to access the line VAC plug behind the unit due to grout locking the left front leveling leg in place and not enough room to lift the leg over the grout. Operational test good, no leaks observed during service."

Arrived on site to test unit for sticky residue on cooktop. Found white residue cant take off. Will need to order new cooktop office to reschedule ; ordrng 1 W11476220 (Cooktop stainless)

Arrived onsite to replace the terminal block. Replaced part. Tested the unit. Unit tested good. No issues at this time. Job complete

"Arrived on site to follow up on refrigerator that is not making ice. On arrival customer let me know it made ice yesterday and now ice bucket was almost full. Advised that unit won't make ice if it can't read Temps required for harvest, or a cube ends up stuck between the bail arm and the icemaker. Advised to check for a stuck cube if issue repeats, and to make sure refrigerator side airflow channels are clear. Unit working as designed at this time. Call complete."

Arrived onsite to replace the terminal block. Replaced part. Tested the unit. Unit tested good. No issues at this time. Job complete

Arrived on site to test unit for unit leaking. Test unit and found uppe rack adjusters brown making uppe rack not sit correctly on feed tube making unit leak from water spraying to the side. Ordering new adjusters at X.X.X.74.85 and labor at X.X.X.194.75. Collected X.X.X.139.99 for trip charge ordering adjuster kit ; ordrng 1 W10712394 (Adjuster kit)

"Arrived onsite for unit not washing correctly. Looked at the spray arms and saw that they were clogged once again with food, tested the unit and unit filled but the water was not hot, customer said it was a tankless water heater, let customer know to run the water until it gets hot to help with the cleaning of the dishes. Unit passed with no issues. Spoke with chase and and had me charge half the service fee for todays visit. Collected"

Arrived on site to test unit for unit leaking. Test unit and found bad heating element. Will replace heating element Special Project code S17304. Collected X.X.X.139.99 for trip charge. Part and labor covered

"Arrived onsite for unit not washing correctly. Looked at the spray arms and saw that they were clogged once again with food, tested the unit and unit filled but the water was not hot, customer said it was a tankless water heater, let customer know to run the water until it gets hot to help with the cleaning of the dishes. Unit passed with no issues. Spoke with chase and and had me charge half the service fee for todays visit. Collected"

"Arrived on site. Per customer unit shutting itself off,customer has to reset may breaker to power cycle unit and unit will work normally. Ran diagnostics all test passed no issues with deli ui or main ui diagnosed defective main control. Ordering a new main control. Parts X.X.X.249.80 labor X.X.X.245.25 plus tax,collected service call fee of X.X.X.139.99 plus tax. ; ordrng 1 WPW10675033 (Control hv)"

"Arrived onsite to replace parts ordered. Replaced parts. Tested the unit, unit tested good. No issues at this time. Job complete"

Arrived onsite for The top oven will not heat once we turn it on. The bottom oven is working correctly. Upon arrival test unit and bake ignitor would not energize. Tested bake element and it was OL. Ignitor receive 120 from control. Need to replace bake ignitor. Quoted customer 125.92 for parts and 230.70 for labor totaling 356.62 before tax. Customer approved quote. Replaced bake element and tested unit. Preheat oven to 350 and unit heated correctly. No gas leaks present at this time. Job complete

"Arrived onsite to replace parts ordered. Replaced parts. Tested the unit, unit tested good. No issues at this time. Job complete"

"Arrived on site and found Refrigerator isnt defrosting and water filter light is out. Will need to replace Defrost control X.X.X.244.56, bimetal X.X.X.34.51, Labor X.X.X.255.75 to correct Refrigerator. ; ordrng 1 WPW10366605 (Control) and 1 WPW10225581 (Bimetal)"

Arrived onsite for unit not keeping temperature. Tenant says they would lose about 40 degrees when cooking and the unit would not jump back up to the desired temperature. Checked the temperature sensor and it checked good. Heating element was good. Conclusion is that the control was the issue. Spoke with maintenance and got the go ahead to to fix the unit. Replaced the control. Tested the unit. Unit tested good. It about 20 degrees hotter as it should. No issues at this time. Job complete.