Arrived onsite for failed display and replaced the display. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived on site to replace all 3 damaged doors. Replaced all 3 damaged doors and name plate. Job complete

"Arrived on site , replaced rt side door and badge . No water leaks detected at time of service. Job complete"

"Arrived to inspect back burners burning food. Confirmed the complaint and found both infinite switches had burn marks on them deeming them defective causing the malfunctions. R&R both and unit tested as designed. Customer satisfied, Job complete."

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. Once the unit filled with water and the motor came on, the diverter housing began to leak water. Removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site. Removed Orion control found wrong Orion control ordered,installed original Orion control,powered unit on compressor powered on ran then shut itself off. Ordering a new compressor and correct control. Job will need 2hrs; ordrng 1 W11393142 (Compressor) and 1 W11336586 (Orion control) and 1 W11506635 (Access valve) and 1 w10843121 (Drier) and 1 2hrs (2 hrs)"

"Arrived on site to diagnose range that is throwing an F1 error when cooking. Per tech sheet cleared error and retested. Found F1 error still there. Replaced control under parts warranty. Ran unit and verified its not going over temp. Unit cycling at 380 degrees. Unit working as designed, . Call complete."

"Arrived onsite for the unit giving error code F1E2. Let customer know that the dryer needs to be taken down to do further inspection for the unit.

"Arrived on site to replace RF ignitor, after replacing, unit tested good

"Arrived on site to install previously diagnosed and ordered part. Due to the genesis board failure, I removed and replaced the board and tested the unit. Unit powered up and is operating as designed. The evap fan motor was not needed. No water leaks observed during service, job completed."

"Arrived on site for a water dispenser dripping water. Upon arrival the customer stated that the water will drip throughout the day, and occasionally has air pockets in the line causing the water to spit out. They also stated that it began right before the first service, and at this time it was spitting badly. They found the spitting has gotten better with the repairs, but it still drips. Per notes I called techline on arrival. I spoke to Andrew and received SR# 7732596171. Andrew had me gain access to the valve and test the water flow coming from the dispenser side. When I did he could hear it over the phone, and he stated it sounded kind of high. He advised installing a PRV and water line if I could not find any physical damage on the dispenser line indicating an air leak. I inspected the line and observed no damage. Due to this I am ordering the PRV and new line to install. Office to reschedule.; ordrng 1 W10786952 (Pressure Valve) and 1 8212547RP (Water Line)"

Arrived on site for Condensation in the Refrigerator Section - Refrigerator. Found temps for fridge set to 5 and freezer temp set to -15. Realized temps were set to Celsius instead of Fahrenheit. Changed to Fahrenheit and temps were set back to recommended. Placed in diagnostics and turned on vertical mullion to 02 which should keep the mullion on at all times. After ten minutes the mullion was still not warm. Called Whirlpool tech line due to third visit for repeated issue. Found light frost over evaporator cover. Called Whirlpool tech line and spoke to Andy. Andy had me check doors for air leaks. Found freezer door had frost at bottom center but seal was making good contact with liner. Ordering a new freezer door W11435342 due to current freezer door being warped. Returning with mullion and ordering UI W11284720 in case the mullion is not receiving voltage to turn on. Also returning with adhesive. SR 7732603367; ordrng 1 W11435342 (Freezer door) and 1 W11284720 (UI)

Arrived on site for refrigerator not allowing for water to dispense. Upon arrival confirmed issue and customer had stated they recently replaced filter right before issue occurred. After further inspection I found housing asm failing to seal properly to filter. Removed filter and replaced housing asm. Found dispenser fully functioning but when filter was reinstalled it was resorting back to original symptoms. Found filter defective also. Instructed customer on reordering new filter. Call complete

"Arrived on site to replace heater for speck project, I replaced heater, tested good."

Arrived onsite and unlocked the washer for the customer to be able to retrieve her clothing prior to the harness replacement. ; O-emld tckt

Arrived onsite to replace loose rc door handle. Upon arrival I was able to replace rc door handle. Job complete.

"Arrived on site to inspect refrigerator temps. Upon further inspection, tested temps in the FC=21 degrees, but the unit was in defrost mode. Disassembled the FC section and found ice on the evaporator cover and on the top of the FC section. Removed evap cover and found a perfect frost pattern and determined the unit had a precious air leak from the FC door not closing properly. Advised customer of our findings and instructed on use. No water leaks observed during service, job completed."

Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised if the unit is leaking at two points during operation. Ran the unit for an auto test and the unit ran as designed until it got to the drain portion of the cycle where it began gushing water out of the dishwasher. Removed the dishwasher from the cabinet and found that the drain hose had been disconnected from the dishwasher itself. Reconnected the drain hose onto the dishwasher and tested the unit. The unit began to work as designed with no leaks present. The customer advised that the installer seemed to be in a rush and did not install the dishwasher hose the way that I had making him believe that the issue was probably with the installation and it just finally came off after a number of cycles. Advise customer to keep an eye on the unit and call back if any further issues persist. Call complete.

Arrived on site to test unit for unit not washing and making high pitch noise. Found unit not getting water in filled unit with water and found wash motor not creating pressure. Will need new sump and motor and new fill valve

"Arrived on site. Replaced filter,found defective leds replaced upper top right led and lower right side led module,all leds working as designed. used 2 W11462342 ( Led module) from stock"

Arrived on site to diagnose a dryer that is not drying properly. Tested unit and found external venting clogged and advised homeowner on findings.

"Arrived on site to test unit for evap freezing over. Found evap thermistor was out of range. Defrosted evap. Verified voltage to heating element and engaging as designed. Replaced thermistor, tested unit, compressor attempted to engage a few times before finally starting. Replaced starter and run cap, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for light not working, test unit found, bottom light socket receiving 120VAC, but light socket is cracked with light bulb broken inside socket, replaced socket and light bulb, unit now running as designed, job complete"

"Arrived on site to inspect washer leaking water. Upon further inspection, found old water residue coming from the left bottom corner of the dispenser. Placed unit in diagnostics and tested and unit leaked water from the exact area. I am ordering the dispenser assembly per service pointer #W11481731 and office to schedule return service due to the availability of the part. Leak is very small and no other leaks found.; ordrng 1 W11465532 (Dispenser assembly)"

"Arrived on site for a refrigerator that is dispensing ice when ice is not called. Inspected unit and work area. Attempted to replicate the issue but was unable to replicate the issue. The customer said that every couple days, when they go to dispense ice from their ice dispenser, as soon as they are done dispensing the ice, do unit will continue to dispense ice for another 5 to 8 seconds. She advised that this is leaving ice cubes all over her floor. She did advise that sometimes the ice door stays open and other times the ice door is closed when the unit is dispensing the ice. Spoke to PR and was advised to check polarity at the outlet but if polarity was good, to order the main control, you are, and ice paddle. Checked flirty at the plug and found 62.4 V going from neutral to ground, 54 V going from hot to ground, I double checked the voltage by going from hot and neutral to a ground screw. I advised the customer that they would need an electrician to repair the electrical supply issue prior to any repairs due to that most likely being the issue with intermittent failures. Advise the customer to call back if they have any further issues. Call complete."

Arrived on site for a dishwasher thats having issues with the rollers. Inspected unit and work area. The customer advised that the stops were coming off of our dishwasher and they havent been able to fit them back on. How did the stops back onto the dishwasher top rack rails and test at the unit. The unit is not working as designed. Call complete.

Arrived on site to test unit for ice forming around ice bin. Found same pattern forming on right and rear sides of ice bin. Found no gaps/leaks in gaskets. Spoke with tech line and recommended replacing ice separator/door along with ice chute assembly as well as installing Permagum around ice chute gasket.(SR#7732605889). Needing ice door and Permagum. Office to reschedule.; ordrng 1 W10919724 (Ice door/separator) and 1 212643 (Permagum)

"Arrived on site and inspected range and found left element is not turning on. And glass top is broken. Would need to replace infinite switch, element, and glass top to correct issue. Would also bring back control panel in case it is damaged attempting repair; ordrng 1 318191023 (Infinite switch) and 1 903136-9010 (Infinite switch) and 1 318239700 (Control panel) and 1 318223626 (Glass top) and 1 318258201 (Element)"

"Arrived on site for Freezer making noise, ice on the back of the freezer NOISE-FREEZER MAKING NOISE- FRIDGE OK. Customer showed me a piece of plastic that had come loose from the interior near the ice maker. Identified the plastic piece as the fill cup. Due to fill cup no longer being mounted it was allowing water to trickle down into the evaporator section and create and small section of ice down the evaporator cover every time the ice maker called for water. Customer had already cleared the ice off the evaporator cover. After a period of time after clearing the ice the loud noise had gone away. I remounted the fill cup and had the ice maker run a harvest. No leaks detected. Also ran diagnostics to run a short defrost to remove any residual ice that may have formed over the evaporator fan blades to prevent the noise from coming back. Job completed."

Arrived onsite to in previously diagnosed parts. Upon arrival I gained access to water inlet valve and replace it Ali g with the sump and motor. I gained access to to the main control and replaced it as well. I tested unit and found that the unit it now operating as designed. No leaks at this time. Job complete

Arrived on site to replace trucks and rack wheels. Found wrong rack wheels were ordered. Needing wheels to fix issue. Office to reschedule. ; ordrng 4 W10888592 (Wheel assembly)s

"Arrived on site for complaints of visibly missing part. Found knob missing on fascia. Installed new part and tested unit. Ran unit through factory diagnostics and unit passed all tests. Ran quick wash cycle as well and unit passed. Unit functioning as designed. No water leaks detected, job complete."

"Arrived on site to inspect unit for not illuminating lower bulb. Upon inspection found the units ui shorted causing the unit to not be useable, checked breaker and found no issue, ordering control and ui. Office to reschedule ; ordrng 1 W11416316 (Control) and 1 W11040882 (Ui)"

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found temps actual at 23/47 (fc/rc). After further testing found stable power supply to ice maker. Found bin empty. Eventually found issue was switch not being activated when door was closed allowing proper connection to ice maker. Added spacer to door hinge to raise door and retested ice maker. Found stable connection being made and ice maker harvesting and filling as designed. Call complete ; ordrng 1 Unknown (Random oring spacer from truck stock i had on hand)

"Arrived on site to inspect unit for a chip in the cooktop, upon inspection found a chip in front right burner area. Took pictures and sent to claims.

"Arrived on site for cleaning request. Removed accessible parts,cleaned reservoir and liner,cleaned all accessible parts,reassembled unit,added cleaner and ran unit through a clean cycle.

"Arrived on site for washer not filling . Ran diagnostics found when first starting to agitate or spin wash plate and tub are very slow to spin . Talked to SW . Ordering gearcase , stator ,rotor ,slider , clutch, harness ,screws . Couldnt remove stator bolt at time of service . Call to set return . . ; ordrng 1 W11130936 (Lower harness) and 1 W11185701 (Gear case) and 1 W10006483 (Stator) and 8 W10644129 (Screw)s and 1 W10905022 (Clutch) and 1 W10734521 (Slider) and 1 W10006482 (Rotor) and 1 W11183985 (Nut)"

Arrived on site to install previously diagnosed part. Removed microwave outer door glass and installed new outer microwave door glass. Job completed.

"Arrived onsite for cooling failure in fridge section. And drain pan freezing over. Advised customer that multiple parts and failures would need to be addressed to prevent further issues.

Arrived on site to test unit for door hitting trim. Found trim was upside down. Removed trim and secured trim correctly test unit and unit test good job complete.

"Arrived on site for customer complaint of error code and unit not completing cycles, found water supply issue, I turned on water supply, unit tested good."

"Arrived on site for complaints of broken or missing parts. Found visibly broken door frame. Will need new door frame to complete, office to reschedule.; ordrng 1 W11176456 (Door glass)"

"Arrived on site for load still wet after cycle . Found tub bearing squealing . Ordering tub ,two man , AUTHO for two man , rotor and stator and bolt . No water leaks detected at time of service. Call to set return ; ordrng 1 Weigh2hrs and 1 AUTHOfortwoman and 1 W10921994 (Tub) and 1 W10916241 (Rotor) and 1 W10797525 (Bolt)"

Arrived on site to diagnose a microwave that has fire damage. Found unit was ran with nothing but rack and a potholder inside. Potholder caught fire and damaged interior of unit.

"Arrived on site for no lights in freezer and upper section of fresh food. Diagnosed a defective led module,replaced upper right led module in freezer section,after replacement all leds working as designed.

Arrived on site to inspect unit for not spinning out normally and causing the cycle to stop. Upon inspection found the washer working normally and stopping due to a overload. Cleared codes and tested unit. Cleared drain of debris and tested. All functions returned. Complete

Arrived on site to test unit for damaged door. Found inner door damaged. Will order new inner door office to reschedule ; ordrng 1 W11559689 (Inner door)

Arrived on site to diagnose a refrigerator that is not cooling. Found main control shorted and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to test unit for upper oven error. Found when starting any cycle console prompted Cycle not available. Turned power off to unit for 10mins and turned back on. Unit now working as designed(to 350). Recommend replacing controls

"Arrived on site to replace harnesses and recirculating recirculating pump per tech line. Spoke with PR and was advised to replace reservoir drain pump and main control as well. Replaced parts, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site and inspected dryer and found it is squealing while running. Disassembled dryer and found tensioner pulley is dragging. after replacing all support wheels and tensioner pulley dryer is working properly, job complete"

Arrived on site to test unit for time and date lagging/no consistent. Found unit not connected to Wifi. Advised customer too download app and connect unit to WiFi for software updates. Job complete.

Arrived on site to inspect unit for not staying open without falling. Upon inspection found the right hinge broken causing the spring to become unhooked. Ordering right hinge to fix the loose part. Fixed all parts so it will work till hinge is replaced. Office to reschedule ; ordrng 1 W10920230 (Hinge right)

"Arrived on site for customer complaint of lower spray arm damaged and unit making loud noise and not cleaning properly, found failed wash motor and spray arm needs replacing. Ordering parts. ; ordrng 1 5304517203 (Spray arm) and 1 154844301 (Wash motor) and 1 Cnote (Auth/office to reschedule)"

Arrived on site to test unit for upper holder stuck and unit giving open close door error. Replaced switch. Test unit and unit test good job complete.

"Arrived on site for a refrigerator that is still frosting in the freezer section. Inspected unit and work area. Confirmed the customers complaint and found water droplets that it turned into ice up at the ceiling causing the droplets to turn into icicles. Checked the gasket and found no gaps in either gasket. Checked the liner and found that part of the liner had re-separated from the adhesive used from the prior visit. Called whirlpool Techline and spoke to Adrian SR# 7732605420. He had to send them a photo of the gaps in the liner at the freezer section and advised that the gaps were too wide for the silicone to hold properly.

Arrived on site for dishwasher not turning on. Upon arrival confirmed complainant found 120v to unit but one of the terminal connections had come loose causing lose of power. After repairing loose connection I reassembled and tested unit. Found no signs of leaks and unit cycling through setting as designed. Call complete

"Arrived on site for a cooktop that has a knob that is broken. Inspected unit and work area. The customer advised that the right front burner does not pop back out when the unit is turned off and is difficult to turn off. Found the knob had gone past the off position in order to turn it off fully. When the unit was in the off position, gas was slowly leaking out of the gas burner. Replaced manifold and tested the unit. The unit began to work as designed. Call complete."

Arrived on site for a washing machine thats making a squeaking sound during the spin cycle. Inspected unit and work area. The customer advised that it only happens once every couple cycles but that they are having an issue with what sounds like a belt slipping from time to time. Confirmed the customers complaint and checked in at the unit. Found the belt had slipped on the cam and was causing the issue found no evidence of any oil leaks from the gearcase. Replaced both Kim and belt and test of the unit. The unit began to work as designed. Call complete.

Arrived on a 2/2 on a range with oven light issues. Confirmed the complaint and found the bulb was faulty. Disassembled and replaced the bulb and unit tested properly without any issues. Job complete 2 bulbs sent and 1 returned from parts.

Arrived on site to diagnose a refrigerator that is not producing ice. Tested all parts and components and found no failures to ice or water system. Advised customer on findings and that without being able to duplicate any failures rAn accurate diagnosis is not possible. No leaks were found at time of service.

Arrived for microwave not heating. Noticed some of the control selections werent working properly. Unit will require WB07X11032 control assembly and will return with all previously ordered parts . Ordering the control panel assembly stainless steel. Needs more work ; O-emld tckt

Arrived to inspect range oven heating issues. Set unit to 350 and it never reached temp. Discovered the hidden bake element was cracked from normal wear and tear. R&R it and unit tested as designed to customers satisfaction. Job complete

Arrived on site for range not allowing lower oven to heat past 295 degrees. Upon arrival confirmed complaint and found stable power connection to unit. After further testing found lower bake element and fried and cracked on lower left side. Replaced element and reass and tested lower oven. Found unit heating to 350 degrees as designed. Call complete

"Arrived to inspect no water or ice. Verified voltage to valve and tested for flow. The primary inlet valve was plugged and after contacting the CX to authorize the repair, removed and replaced the valve assembly and tested. The unit dispensed as designed and water to the ice maker was verified via manual ice maker test. No leaks observed during service.

"Arrived on site for refrigerator not making ice or dispensing water properly. Upon arrival confirmed the actual temps inside both compartments (Fc 13 degrees, rc 48 degrees) After further testing found that all lines are cleared and the water line was disconnected on arrival. Found no signs of over cooling or lines freezing over. Found that the filter had assembly as well as the valve where are the cause of the issues the filter head was not allowing for proper filter connection and the valve is slowly opening up allowing water to pass through the fill line and freeze in the icemaker. with following parts (W11043013, W11346622). ; ordrng 1 W11043013 (Dual valve) and 1 W11346622 (Res/filter head asm) and 1 W11415785 (IM fill tube)"

Arrived on site for a dryer that is taking a long time to dry clothes. Inspected unit and work area. Ran a vent tester kit on the unit and found that the unit had poor airflow for all dryers. Removed the vent hose off the back of the unit and still have the same issue. Disassembled the unit and found no excess lint or blockage anywhere within the unit. Confirmed that the motor was running and the blower wheel was not stripped. Checked airflow coming out of the back of the dryer with the vent hose off and found proper airflow. Did find lint buildup inside the vent at the wall. The customer requested that we try to vacuum out the land at in the vent at the wall and gave me a shop vac to do it. Attempted to remove excess lint but was unable to due to the blockage being further up in the vent. The customer then tried to have me use the shop vac to blow through the blockage and found it could not be removed

"Arrived on site for cooktop not allowing front two burners to activate properly. Upon arrival confirmed complaint. After verifying M&s I found unit couldnt be safely removed and was stuck to the cutout it sits in. Also found screws to infinite switchs were rusted and siezed onto cooktop and unable to be safely removed. Found wiring to all 4 burners within cooktop crumbling apart and terminals were greased and fried out.

Arrived on site for otr microwave failing to heat. Upon arrival confirmed issue and verified unit had stable 120v connection. Found after further testing that the capacitor diode and magnetron had failed. Replaced all 3 components and reassembled and tested unit. Found microwave fully heating as designed. Call complete

"Arrived on site for customer complaint of unit not starting unless she pushed the door close, I found failed interlock, I replaced interlock, unit tested good."

Arrived onsite to replace the timer to the unit. Replaced the timer. Tested the unit in drain and spin. Unit started with no issues. No leaks at this time. Job complete

"Arrived on site to fix oven and burners. Upon inspection found the igniter bent upwards causing non ignition, bent down igniter and tested. Oven worked normally. Front left and front right burner pops when used for multiple minutes. Replaced lp and no change. Ordering burner caps and burner heads. Changed pressures on valve and found no change. Office to reschedule ; ordrng 2 W10891746 (Burner head)s and 1 W11121390 (Burner caps)"

"Arrived on site for customer complaint of unit leaking, found leak coming from vent gasket as well as dispenser, I replaced parts, unit tested good."

Arrived onsite for lower blower speed slow. Looked at the unit in diagnostics and saw error for lower fan speed to low. Replaced fan. Tested the unit. Unit tested good. No issues at this time. Job complete

"Arrived on site for customer complaint of lights not working found failed module in RC bottom left, I replaced module, unit tested good."

"Arrived on site and replaced control panel and drain pump diagnosed by previous technician, job complete"

Arrived on site to test unit for inner light not coming on and open close door error. Found upper switch burned out replaced upper switch kit. Test unit and unit test good job complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the large crisper drawer rails failing I removed and replaced the rails and tested and drawer is operating as designed. Also, I found the mullion gasket at the bottom was torn. I removed and replaced the mullion and added grease to the top of the mullion and pivot block and tested the door. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for really loud dishwasher. Found dishwasher not installed properly. Corrected install, ran diagnostics no error codes . Drain pump is making loud noise . Ordering pump and mounting brackets to finish off install. No water leaks detected at time of service. Call to set return . ; ordrng 1 W11362500 (Bracket) and 1 W11035709 (Drain pump)"

"Arrived on site to diagnose dishwasher not washing at dishes. Ran unit and found error F4E3 wash motor not running F7E1 no heat. Ran unit and found it does drain and fill, but wash motor is not engaging and stays silent. Office to schedule when replacement part arrives. Reordered motor. ; ordrng 1 W11085683 (Sump And Motor)"

Arrived on site to install previously diagnosed part. Removed UI and installed new UI. Powered on oven and had customer connect it to WIFI. Customer has never downloaded the Whirlpool app to connect with the oven microwave combo. I expressed the importance of getting the app downloaded to get the best performance from the oven microwave combo. Explained this may be the reason the oven microwave combo continues to have communication errors between UI and control. Customer plans on downloading the Whirlpool app once she has a chance. Tested oven and it heated as designed. Tested all functions of the UI and it responding as designed. Job completed.

Arrived on call for complaint of error code f21. Pulled cover and checked drain motor some debris but ok. Clear code and test pump.

"Arrived on site to test unit for no heat, tested unit found unit not getting proper voltage at wall outlet and in junction box, all other components tested good, advised customer to get an electrician to fix power issue, job complete"

"Arrived on site to test unit for loud buzzing noise, tested unit found RC evap completely frozen over thermistors out of range, and fan not engaging, quoted customer for UI control, RC evap harness with thermistors and fan support ; ordrng 1 W11089931 (UI) and 1 WPW10389152 (Fan support)"

"Arrived on site to follow up on washer with screaming gearcase. Replaced gearcase, cam and belt. Ran unit with customer present with a load of blankets on a high speed spin and verified there are no noises present and unit is working as designed. Call complete."

"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised of the issue was not with the dryer not heating buddy dryer is not drying clothes. Inspected unit and work area. Did find proper voltage going to the unit. Ran unit through a time dry heat cycle and found the unit drum turning and the unit heating. I did find an issue with the unit ventilating properly due to the vent hose being crunched in the back. Ran a vet test kit on it and found that the dryer was ventilating properly without the vent hose on the unit. I advise the customer to update their vent hose to a periscope style vent hose to illuminate this issue and that it further problems persisted, they would need to clean out their vent going out of the house. The unit is working as designed. Call complete."

Arrived onsite for unit not cooling in the refrigerator. Looked at the bottom of the refrigerator and saw a wall of ice buildup. Let customer know that it needs to be unthawed before our next visit to diagnose properly and needs to be unthawed 24 to 48hrs before the next visit. Ordered parts for us to come back with. Office to reschedule.. ; ordrng 1 W11098695 (Fan scroll)

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that the unit is leaking water at the front of the unit on the left side. Inspected the interior tub and all checked good. Removed the toeplate and found where water was leaking from the valve area (photo). Inspecting the valve further, I found the inlet hose at the valve connection on the hose side has broken the seal and it leaking from the hose. Water turned off to the unit to prevent further leaks, job completed."

Arrived on site for for oven hotter then setting . Ran temp checks . Found unit running about 15 degrees over normal. Recalibrated 15 . Ran temp checks again . All checked normal . Job complete

"Arrived on site. Unit was powered off,per customer water leaking in fresh food section,removed evaporator cover found obstruction in drain removed obstruction,powered unit on frost forming on evaporator and fan running."

"Arrived on site for customer complaint of unit not agitating, found gearcase leaking oil and not shifting properly

"Arrived on site for a washing machine leaking from the front, and receiving an error code. Upon further inspection I found the bellow actually torn in the front, and I could see the water trails coming out of the unit. I also could see hard water or calcium build up on the gasket and door. I advised the customer on regularly cleaning/running self clean cycles to help prevent this. I put the unit into diagnostics mode and found stored error codes F6E3 for communication error from ACU to UI or UI to ACU, F5E2 for door lock error, F5E4 for door not opened between cycles, and F3E1 for water level system error. I found the F5 error codes are most likely being throw when the customer gets the F6E3 error code, for they have to just restart the unit when it is thrown in order to start it again. I then ran a diagnostics cycle and found the motor was running even when it was not supposed to in specific steps of the cycle. There was also a constant flow of water from the door. I then ran a key encoder test and it passed. I checked voltage at the wall and found it good. I then gained access to the control and UI. I ohmd out the harness to the UI and found it good. I checked voltage incoming to the unit at the filter and found it good. This indicates a faulty control. The unit will need a new control and bellow to be repaired.Call complete."

"Arrived on site for complaints of unit not starting. Found failed lid latch. Installed new lid latch provided by customer. Tested unit and unit passed all tests in factory diagnostics. No water leaks detected, job complete."

"Arrived on site and found customer is experiencing water dripping intermittently into the basket for several hours. At this time there is no water dripping. Replaced water valve assembly one of them is likely getting stuck open, job complete"

Arrived on call to check power supply and found the voltage to dryer not correct. Customer will have supply check.

Arrived on site for unit not heating. Inspected unit found 240 coming from wall. Tested element. There was no continuity. Need to replace heater assembly.Replaced heater assembly. Tested unit and unit heats as designed. Job complete

Arrived on site for Interior Light Not Illuminating - Refrigerator. Customer stated the lights were not the issue. He tried calling our office and left a vm that the fridge was having power failures not light issues. Customer stated fridge would lose power when ice dispenser or water dispenser was used. Other times power would go out on its own. After five minutes it powers back on by itself and seems to run fine. No cooling issues. Making ice. No error codes come on when power goes out. All functions turn off except UI display with power outage. Customer showed me large areas of condensation at the top of the deli drawer gasket as well as divider fascia between fridge and deli. Tested mullion and it was not getting voltage from the UI. Tested mullion itself and it showed open.

"Arrived on site for a refrigerator not cooling. Upon arrival the customer had the unit unplugged and the doors open. After I plugged the unit in I could hear the fans turn on, and the compressor starting. However, the compressor would only run a few seconds and then cut out. This continued to cycle on and off. Due to this I powered the unit down, and I gained access to the start device. I removed the start device and found it had physically broken and burned. Due to this I installed a new start device. As soon as I plugged the unit back in the compressor began to run. Th compressor no longer cycled, and ran as designed. Call complete."

Arrived on site for weak water flow and dripping from water dispenser. Cleaned dispenser tip tested dispenser no drips from dispenser fitting will order unions incase air leak at connections. Tested water dispenser weak water flow with new filter ordering filter housing ; ordrng 1 W10271541 (Union) and 1 WPW10394053 (Filter head) and 1 W10271543 (Union) and 1 W10277958 (Union)

"Arrived on site for dead wall oven . Found thermal fuse had failed . Replaced fuse ,ran diagnostics, no error codes . Ran preheat , cooling fan operating normally . No other issues found .