Service History 629

Near Austin, TX 78703
Richard
Job Details: 02/11/2020
DISHWASHER THERMADOR DWHD640JPR
Near Cedar Park, TX 78613
Paul
Job Details: 02/11/2020
DISHWASHER KITCHENAID KDFE104HPS0 Arrived onsite for the dishwasher that is not turning on. I found the unit coming on but not pumping water. I found an F4E3 stored error code. I found 116VAC to the pump and it not running. The pump will need to be replaced. Ordering W11085683 PUMP&MOTOR. .; ordrng 1 W11085683 (PUMP&MOTOR)
Near Buda, TX 78610
Kevin
Job Details: 02/11/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and replaced all parts recommended by techline on previous visit, washer will now complete a diagnostic cycle. No water leaks detected at time of service, job complete"
Near Killeen, TX 76542
Al
Job Details: 02/11/2020
MICROWAVE FRIGIDAIRE LFMV164QFA "Arrived to inspect microwave blowing fuses.Confirmed the complaint and and removed and replaced the monitor switches, fuse, switch lever and interlocks.Reassembled and unit still continues to blow fuses. Customer had electrical outlet checked and serviced by an electrician and outlet works as designed.
Near Austin, TX 78752
Luis
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site for door issues. Adjusted gasket seal checked door operation good,checked gasket seal good to cabinet"
Near Austin, TX 78749
Richard
Job Details: 02/11/2020
OVEN WHIRLPOOL WEE510S0FS2 Arrived onsite for the oven door handle broken. Replaced the handle and screws and trim vent and spacers. Door tested fine. Complete
Near Leander, TX 78641
Lou
Job Details: 02/11/2020
DISHWASHER KITCHENAID KDTE234GPS0 "arrived on site to inspect dishwasher door issues. Upon further inspection, I found the unit door badly rubbing on the left upper corner. Using the leveling legs, I leveled the unit and tested. Had the customer test the door and she approved. Unit is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78664
Wesley
Job Details: 02/11/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onnsite and replaced control and led control. Unit is still not illuminating the deli drawer control. Ordering the deli drawer and returning with harness. ; ordrng 1 W10815668 (dor-fip bl)
Near Leander, TX 78641
Lou
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice bin with ice in it. Customer advised that the ice in the bin is from the weekend and wasn’t working up until then. When I opened the left RC door, I found the ice chute gasket/seal not seated correctly. I adjusted it so that it creates a seal in between the ice bin and chute. While correcting the gasket, the ice maker was harvesting and dropped ice and then the fill tube dispensed water into the tray. I recommended that the customer watch the ice maker and if they see that it’s not making ice again to contact the office. I leveled the unit and checked the temp settings. No water leaks observed during service, job completed."
Near Austin, TX 78748
Kevin
Job Details: 02/11/2020
WASHER WHIRLPOOL WFW8640BW0 "Arrived on site and found customer is experiencing some water dripping from where Bellow makes contact with door at the very bottom. Cleaned glass surface to remove any buildup and found seal has improved and it is no longer leaking. Bellow is not torn or damaged
Near China Spring, TX 76633
Jonathan
Job Details: 02/11/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer were customer had a question about the load and go. Inspected unit and work area. Customer advised she was not getting soap into the dispenser. Tested unit and unit began to dispense soap. Checked her load and go reservoir. The reservoir was full. Tested unit several other times and the unit dispensed soap. Advised customer on how to use and went over user care guide. Call complete.
Near Waco, TX 76705
Jonathan
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Arrived on site for refrigerator that wasn’t dispensing ice. Inspected unit and work area. Customer explained that he hadn’t had ice drop since February 1st. I removed the ice bin and found one tray of ice dispensed from the icemaker. When removing, I found the icemaker going through another harvest. Held down the door switch and the icemaker completed a harvest, filled with water, and ran the ice box fan. Advised customer that everything was working as designed at this time but to call back if he had any further problems. Call complete."
Near Austin, TX 78746
Kevin
Job Details: 02/11/2020
WASHER WHIRLPOOL WFW9550WW00 "Arrived on site and found tenant has a video of water leaking from between the door and Bellow, insured glass on door and Bellow were clear of debris and ran a test cycle and then an entire normal cycle and washer did not leak. No water leaks from connections at time of service, job complete.
Near Manor, TX 78653
Scott
Job Details: 02/11/2020
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site for MW not heating . Micro switches checked normal . Found mag has failed . Recommended mag ,cap diode . Small chance transformer as well. Unit vents back into room , lots of grease build up in MW cabniet .
Near Round Rock, TX 78664
Wesley
Job Details: 02/11/2020
DISHWASHER KITCHENAID KDTM354DSS3 Arrived onnsite and repaired DW motor issue by replacing sump and motor. Unit is now operating as designed. Unit is leak free.
Near Killeen, TX 76549
Al
Job Details: 02/11/2020
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived to inspect microwave not powering on.Checked power at the outlet and outlet was defective.Ran an extension cord to the closest outlet and unit works as designed.Office of apartment complex notified of the issue.Job complete Unit passed the 2 minute water cup test.
Near Round Rock, TX 78681
Andy
Job Details: 02/11/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived on site for left RC door issues. Tested and inspected unit and found failed left RC door. Removed failed part and replaced with. Found UI will need to be replaced as well. Ordering needed part. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11099340 (cntrl-elec)
Near San Marcos, TX 78666
Robert
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for refrigerator icemaker leaking. Ran diagnostics and found that the water leak is coming from the water tube not sealing correctly at the water valve. Reseated tube and tested. No leaks detected at time of service. Complete
Near Austin, TX 78734
Brandon
Job Details: 02/11/2020
DRYER LG DLE9577SM "Arrived on site for customer complaint of unit not heating, found proper power, found hi limit tstat was blown, I replaced under warranty, and informed customer if it happens again will need heater assembly."
Near Georgetown, TX 78633
Jonathan
Job Details: 02/11/2020
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Arrived on site for refrigerator freezer not freezing. Inspected unit and work area. Found ice buildup on freezer evaporator. Performed diagnostics mode and found control reading opened defrost sensor. Gained access to sensor, tested and found opened. Will need to replace evaporator fan motor assembly to repair. Removed failed evaporator assembly and installed new. Tested all operations. All tested good, no water leaks detected.
Near Canyon Lake, TX 78133
Noah D
Job Details: 02/11/2020
REFRIGERATOR JENN-AIR JS48NXFXDE01 "Arrived on site to install thermistor due to freezing problem , installed thermistor and tested, passed test, unit was working to specs but the crisper drawer was getting too cold,
Near Austin, TX 78732
Brandon
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL KSSC42QTS03 "Arrived on site for customer complaint of unit not dispensing ice, found auger shaft was not in place, I adjusted auger shaft, unit tested good. Customer wanted pads replaced due to how hard they had to push to get water and ice. I replaced pads, unit tested good.
Near , TX 78634
Andy
Job Details: 02/11/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for range with damaged panel. Inspected unit and found panel is damaged. Removed damaged part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Waco, TX 76710
Jonathan
Job Details: 02/11/2020
OVEN WHIRLPOOL WOD51ES4ES01 on site for oven that was locked after cleaning cycle. Inspected unit and work area. Customer stated that she forgot to fix her gasket prior to the clean. Tested unit unit fuse and found it open. Replaced fuse and tested unit unit would not heat. Tested the TOD censor on the back and found that open as well. Replaced the TOD and tested unit. Unit is working as designed. Call complete.
Near Cedar Park, TX 78613
Paul
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS00 "Arrived onsite for a refrigerator with ice forming under the deli drawer and the ice maker bin with wet cubes. The unit was unplugged and defrosted when I arrived. I found the bottom of the RC compartment full of water under the deli drawer indicating a clogged drain line. I explained to mr that if this happens it can also cause the coil to frost over and not get the FC to 0 degrees also causing wet ice. The drain needs to be cleared. The customer mentioned the left door pops sometimes. Mr showed me the noise. It sound like the cam/bushing is dry. Ordering both and explained to mr that if they were bad we would add them on when we returned or it’s possible that it might just need some dielectric grease added. Also ordering door cam.; ordrng 1 W10836964 (PAN-DRIP) and 1 WPW10505294 (CAM-DOOR)"
Near Austin, TX 78702
Leonardo
Job Details: 02/11/2020
DISHWASHER WHIRLPOOL KDTE234GBS0 Arrived on site to test unit for 7it not draining. Test unit and found drain motor not working correctly. Replaced drain pump test unit and unit draining as designed job complete no leaks present at this time.
Near Austin, TX 78737
Luis
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site for ice door to housing not sealing and faulty fan motor. Installed a new door,checked seal good,installed a new fan motor ran diagnostics good air flow"
Near Austin, TX 78756
Luis
Job Details: 02/11/2020
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for no ice. Ran diagnostics ice dumped,ran fill test passed,ran thermistor passed. Called tech support,per tech support removed bottom grill found at hinge harness is crimping and tearing into harness sleeve,per tech support needs a freezer door.
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/11/2020
WASHER SAMSUNG WF42H5000AW/A2 "Arrived on site for customer complaint of unit not draining, found clog in drain pump filter, I removed clog, unit tested good. Service fee collected on cc."
Near Killeen, TX 76543
Al
Job Details: 02/11/2020
WASHER WHIRLPOOL CAE2745FQ0 "Arrived to inspect commercial washer not spinning properly.Called Whirlpool commercial line and spoke with STEVEN.I was directed to replace the actuator.Removed and replaced the actuator.Calibrated and tested the unit and unit tested as designed.All water lines were dry at the time of service..Job complete"
Near Leander, TX 78641
Lou
Job Details: 02/11/2020
WASHER WHIRLPOOL WTW7300DW1 "arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise which sounded like under like gears stripping. I placed the unit in diagnostics showing no error codes and ran a manual water fill then tested agitation on high and low. Once the unit filled above the washplate, I could hear the noise. I replaced the clutch and retested and the noise was still there. I inspected the washplate and it was good. I advised the customer that I would have to replace the gearcase. I am ordering the gearcase No water leaks observed during service.; ordrng 1 W10811956 (GEARCASE)"
Near Dripping Springs, TX 78620
Luis
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL KRFF302ESS01 "Arrived on site for loud noise and freezing gin fresh food found some ice build up around fan housing,closed damper powered unit on found cold air entering around damper enclosure. Added sealer around enclosure checked air flow with damper closed no air flow. Changed defrost setting,adjusted door and door seal."
Near Kyle, TX 78640
Jacob
Job Details: 02/11/2020
DISHWASHER BOSCH SHP65T55UC/02 Arrived onsite to put back on spray arm to unit. Was able to snap spray arm back in place. Tested unit. Unit test good. No leaks at this time. Job complete
Near Round Rock, TX 78665
Wesley
Job Details: 02/11/2020
DISHWASHER WHIRLPOOL WDT710PAHB0 "Arrived on site and found unit operating with no error codes and operating up to specifications. Inlet water temp still under recommended 120f, informed customer on design and plastics not drying as a result of energy regulations. Customer not satisfied. But questions answered."
Near Canyon Lake, TX 78132
Robert
Job Details: 02/11/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onsite for refrigerator having ice buildup around the evaporator. Ran diagnostics and found that the evaporator thermistor is not reading correctly. new evaporator harness was installed. Tested unit and everything is working properly. Complete
Near Austin, TX 78724
Scott
Job Details: 02/11/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site for leaking dish washer . Found unit in model home . Found dish soap is being used in unit . Ran a couple flushes to clean out soap. No other water leaks detected at time of service . Job complete .
Near New Braunfels, TX 78130
Robert
Job Details: 02/11/2020
WASHER WHIRLPOOL WETLV27HW0 Arrived onsite for washer not spinning clothes dry. Ran diagnostics and found the motor was not working to spin the basket. Replaced the run capacitor and there was no change. Ordering parts office to reschedule ; ordrng 1 W11417071 (WIRE HARNESS LOWER )
Near Cedar Park, TX 78613
Paul
Job Details: 02/11/2020
FREEZER KITCHENAID KBFN502ESS00 "Arrived onsite for a refrigerator with ice build up in the FC. I found the FC door partially open and frozen in place. I explained to the customer that the unit would need to be defrosted before we could do anything with the unit. W11036566 MOTOR-EVAP, W10524056 HEATER, W10602825 WIRE-JUMPR, WPW10739408 CNTRL-ELEC, & Parts Research/FC evaporator thermistor.; ordrng 1 PARTSRESEARCH (FC EVAPORATOR THERMISTOR) and 1 W10524056 (HEATER) and 1 W10602825 (WIRE-JUMPR) and 1 W11036566 (MOTOR-EVAP) and 1 WPW10739408 (CNTRL-ELEC)"
Near Temple, TX 76502
Jonathan
Job Details: 02/11/2020
MICROWAVE MAYTAG MMV4206FZ2 Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Replaced micro switch and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78738
Luis
Job Details: 02/11/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for loud noise. Removed evaporator cover,ran diagnostics unit would not enter defrost,called tech support ran diagnostics optics 6 main control powered on heater,thermistor and the fuse passed,per tech support need to replace the user interface control. ; ordrng 1 W11330971 (UI)"
Near Austin, TX 78756
Scott
Job Details: 02/11/2020
WASHER WHIRLPOOL CAE2765FQ0 "Arrived on site ,replaced spluch ,belt and shield . Ran calibration and test wash . All checked normal. No water leaks detected at time of service . Job complete ."
Near Pflugerville, TX 78660
Andy
Job Details: 02/11/2020
WASHER MAYTAG MHW6630HC0 Arrived on site for washer with bellow issues. Inspected unit and found bellow spring assembly popped loose. Inspected spring assembly and bellow and both are in good condition. Placed spring back on and tested unit. Watched unit in quick cycle and all operations are normal. No water leaks present at time of service.
Near Gatesville, TX 76528
James
Job Details: 02/11/2020
DISHWASHER FRIGIDAIRE FGID2466QB7A Arrived on site and found incorrect console. Installed control and tested operation. Found console not responding to input. Unit will need correct console and ui boards to repair; ordrng 1 5304517587 (UI) and 1 5304517591 (DISPLAY) and 1 5304520552 (CONSOLE)
Near Georgetown, TX 78628
Jonathan
Job Details: 02/11/2020
DISHWASHER LG ldf6920st "Arrived on site for dishwasher stopping mid cycle. Performed diagnostics and tested in normal operation and monitored. When unit stopped and powered back on display was flashing power failure. Tested voltage to unit and found voltage did not drop. Called tech support and spoke with Collin, he stated that failure is within main control.
Near Austin, TX 78750
Paul
Job Details: 02/11/2020
OVEN KITCHENAID KOSE500ESS04 Arrived onsite for a oven not coming on again. I found the thermal fuse open. I replaced the fuse. On further inspection I found a long white bread tie in the cooling fan. I removed it and took a pic of it. I tested the oven and found the cooling fan working as designed. I checked the door gasket and found it in good condition but it was flattened out. I showed the customer how to reshape the door gasket. I called techline and spoke with Butch SR # 7727112405 and gave him my findings. Butch agreed that the unit should be working as designed now. Call complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 02/11/2020
DRYER MAYTAG MEDB835DW4 Arrived on site and think motor will need to be replaced to repair whine when motor is running. Returning to repair with motor and blower and foot on order. ; ordrng 1 49621 (foot) and 1 PADS
Near Leander, TX 78641
Lou
Job Details: 02/11/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "arrived on site to inspect dishwasher upper rack falling. Upon further inspection, the customer advised that the stop on the upper rack was missing as is a wheel. I found the upper rack right stop missing and a wheel missing form the upper rack front right wheel assembly. I removed and replaced all four wheels and installed a stop from my van stock (WPW10082861) and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Killeen, TX 76549
Al
Job Details: 02/11/2020
COOKTOP WHIRLPOOL WFE505W0HB1 Arrived to install previously ordered part.Removed and replaced the defective small element.Reassembled and unit tested as designed and began heating.Customer satisfied.Job complete
Near Georgetown, TX 78628
Jonathan
Job Details: 02/11/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for refrigerator making noise and not cooling. Inspected unit and work area. Found ice buildup on FC evaporator. Performed diagnostics mode and tested defrost sensor and found opened. Gained access to evaporator fan assembly and tested sensor and found opened. Will need to replace evaporator fan motor assembly. Removed failed evaporator fan motor assembly and installed new. Tested operation. All tested good, no water leaks detected.
Near Austin, TX 78745
Luis
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for no lights. Power cycled unit same issue,checked harness good voltage entering led module diagnosed failed led control. ; ordrng 1 W10854032 (LED) and 1 W11033329 (LED CONTROL) and 1 WPW10453401 (POWER SUPPLY)"
Near Leander, TX 78641
Lou
Job Details: 02/11/2020
DRYER WHIRLPOOL WED8500DC4 "arrived on site to inspect dryer door damage. Upon further inspection, I found that the outer door panel was warped at the bottom of the door. I removed and replaced the outer door panel and nameplate and tested. The unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78735
Kevin
Job Details: 02/11/2020
DISHWASHER WHIRLPOOL KDTM354ESS3 "Arrived on site and found dishwasher door is not closing properly it hangs up on the right hand side, uninstall dishwasher from location and after straightening tub it will now close properly. No water leaks from connections at time of service, job complete"
Near Rollingwood, TX 78746
Kevin
Job Details: 02/11/2020
ICE MACHINE WHIRLPOOL GI15NDXZS0 "Arrived on site and found circulation pump is not working, Observed ice machine until a sheet of ice was formed.No water leaks detected at time of service, job complete."
Near , TX 78620
Brandon
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for customer complaint of unit not making ice, found water inlet tube was frozen and broken causing unit to leak up top. Ordering water tube. ; ordrng 1 W11415785 (WATER INLET TUBE)"
Near Round Rock, TX 78664
Wesley
Job Details: 02/11/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site and repaired by installing hi loop. No other apparent issues. Just backwash. Unit is now operating as designed.
Near Hewitt, TX 76643
James
Job Details: 02/11/2020
REFRIGERATOR JENN-AIR JFX2897DRM02 Arrived on site and tested operation. Found unit off and no refrigerant in system. Inspected for dye and found valve seal bad in drier and refrigerant has leaked from drier. Installed new drier and charged with 5.5oz 134a. Tested operation and found unit working properly. Job complete
Near Austin, TX 78703
Richard
Job Details: 02/11/2020
WASHER WHIRLPOOL WFW3090GW "Arrived onsite for the washer not draining properly. Ran diagnostics and found error code for a long drain. Open up filter and saw a piece of corded string caught in the drain pump motor. Removed string and drain is still not working properly. Needs a drain pump. ; ordrng 1 WPW10605427 (pump-water)"
Near Temple, TX 76502
Jonathan
Job Details: 02/11/2020
WASHER MAYTAG MVWB965HC0 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced module and tested unit. Unit is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 02/11/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 "arrived on site to inspect refrigerator freezer door opening crooked. Upon further inspection, the customer pulled on the left side of the FC door handle and showed me that the FC door opens crooked. I advised the customer that it’s normal for that to happen as long as the door closes correctly and secures. I showed the customer the difference in the rails and why it’s opening like that and recommended that they open the door by pulling from the middle of the handle. I advised the customer to report to whirlpool if when they open the door from the left side and the door won’t close all the way. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78703
Richard
Job Details: 02/11/2020
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived onsite for the ice machine not making ice. Ran diagnostics and found that the condenser fan motor does not come on. Compressor comes on for 2seconds and than shuts off. Found that the compressor burnt up due to the condenser fan motor not working. Will need a complete sealed system repair.
Near Georgetown, TX 78626
Jonathan
Job Details: 02/11/2020
DRYER WHIRLPOOL WED7000DW2 "(DM) Arrived on site for dryer not heating up. Inspected unit and work area. Performed diagnostics mode, unit showing no power on L2. Tested voltage Will unit was under load, showing 123V from L2 to neutral, and no voltage from L1 to L2. Advised customer that power source is incorrect."
Near Gatesville, TX 76528
James
Job Details: 02/11/2020
REFRIGERATOR JENN-AIR JFFCC72EHL01 Arrived on site and tested operation. Found dispenser not dispensing water. Removed filter and reinstalled and found unit dispenses water every time the filter is removed and installed. Called tech line and spoke to David #7727111967. Unit will need pressure regulator installed with pet line before further testing can be done based on service pointer W11394954A. ; ordrng 1 8212547RP (tube-water) and 1 W10786952 (REGULATOR ) and 1 W11330490 (panel-ui)
Near Georgetown, TX 78628
Jonathan
Job Details: 02/11/2020
DISHWASHER GE GDT580SSF5SS "Arrived on site for dishwasher not filling with water. Performed diagnostics mode and checked fault codes. No faults found. Ran unit in normal cycle and found unit filling with water. Found motor running intermittently. Tested voltage at control when unit was in wash mode. Tested voltage at main control and found 18 volts going to motor. Found fail control. ; ordrng 1 WD21X22276 (CONTROL BOARD KIT)"
Near Austin, TX 78745
Leonardo
Job Details: 02/11/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived on site to test unit for melted touch pad. Ordering new touch pad W10879583. ; 1 W10879583 (SWITCH MEMBRANE )
Near Pflugerville, TX 78660
Wesley
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 arrived onsite and called techline to report foamed in drain, attempted to thread drain with weed walker line. I informed them that I could force a thin driver through the foam and see it both ends but water and twine did not make it through.
Near Austin, TX 78734
Brandon
Job Details: 02/11/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for customer complaint of unit not cooling in fresh food section, found evaporator covered in ice, and foam insulation cracked, ordering foam insulation, wire harness, thermistor, and controls. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10555478 (insulation) and 1 W10776331 (cntrl-elec)"
Near Leander, TX 78641
Lou
Job Details: 02/11/2020
VENTHOOD UNKNOWN WVU37UC6FS0 "arrived on site to inspect venthood dent. Upon further inspection, I found a small dent in the upper right side approximately 2 1/2 inches from the top corner of the venthood. I contacted Techline and spoke to Scott and advised of my findings. Scott provided File #7727105442 and advised to let the builder/customer know to contact Whirlpool customer service and provide the file number given. I contacted the builder and he met me at the home and provided him with a brochure with the file number and they signed for the receipt. Job completed."
Near Leander, TX 78641
Lou
Job Details: 02/11/2020
WASHER WHIRLPOOL WTW8500DC5 "arrived on site to inspect washer lid damage. Upon further inspection, I found in the top right corner where it appeared that the plastic is broken near the trim. I removed and replace the lid and tested and it operating as designed. No water leaks observed during service, job completed.
Near Austin, TX 78735
Kevin
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site and found icemaker lower mounting point is broken. Replaced ice maker and cycled it manually to confirm correct operation. No water leaks from connections at time of service, job complete; ordrng 1 WPW10300022 (icemaker)"
Near Austin, TX 78747
Jacob
Job Details: 02/11/2020
DRYER MAYTAG MEDB835DW4
Near Austin, TX 78754
Scott
Job Details: 02/11/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for washer leaking . Found a tear in bellow at about the 3 o’clock position . Replaced bellow , all checked good . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78754
Scott
Job Details: 02/11/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for water leaks . Found all connections dry . Did find water up around air vent on top of drum . Ran test wash couple of times with top and back off . Nonwater leaks detected .
Near Austin, TX 78701
Leonardo
Job Details: 02/07/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to test unit for damaged door. Replaced door test unit and unit test good job complete.
Near Austin, TX 78701
Leonardo
Job Details: 02/07/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived on site to test unit for unit being damaged. Found front panel scratched will order new front panel W11230181 office to reschedule. ; ordrng 1 W11230181 (FRONT PANEL ) and 1 W11230181 (FRONT PANEL )
Near Spring Branch, TX 78070
Noah D
Job Details: 02/07/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Near Wimberley, TX 78676
Richard
Job Details: 02/07/2020
DISHWASHER WHIRLPOOL WDF520PADW3 Arrived onsite for the dishwasher not draining. Ran diagnostics and found that the drain pump is not working. Installed new drain pump and dishwasher tested good. And no leaks present. Complete.
Near San Marcos, TX 78666
Richard
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for the refrigerator not cooling. During testing found that refrigerator temperature is 65 degrees and the freezer temperature is at 60 degrees. No frost pattern on evaporator. Defrost is not on. Capillary tube is slightly cold. Compressor is running but not working. Will need a compressor. Sealed system repair needed. Ordering compressor and dryer. ; ordrng 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor)
Near Waco, TX 76710
Jonathan
Job Details: 02/07/2020
WASHER MAYTAG MVWB765FC1 "Arrived on site for washer that was getting an LF code. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E1 (long/no fill), F0 E3 (overload), and F2 E1 (UI stuck button) codes. I placed the unit in an auto test cycle and unit worked as designed. The client wanted us to test a regular cycle and the unit would not fill. Unit would not fill and would flash LF code after 12 minutes of sensing. The unit would not buzz like I was trying to fill. Replaced control and still had same issue. Replaced valve and unit is working as designed. Call complete."
Near Austin, TX 78730
David
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL KSRS25ILWH01 Arrived on site to diagnose a refrigerator with low cooling in the RC. Checked diffuser and found no air coming through diffuser. Let it sit with door open and door switch closed and diffuser never opened. Temp just kept increasing. Installed new diffuser and thermistor and retested. Airflow increased immediately. All is now working as designed.
Near Georgetown, TX 78628
Jonathan
Job Details: 02/07/2020
VENTHOOD JENN-AIR JXW8036WS0 "(DM) Arrived on site for vent hood grease and charcoal filter indicator light being on. Hood vent is vented outside no charcoal filter installed. Turned charcoal filter indicator light permanently off, according to owners care guide with unit vented out charcoal filters are not needed. Inspected fan motor and found no charcoal in place . Instructed customer on how to turn off the grease filter indicator light off, by holding the fan power increase button down for 5 seconds.
Near Austin, TX 78703
Jacob
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived onsite for unit leaking water from ice maker. Tested unit. Found that the hose from the top that fills in the water, was not secured in place. Causing water to leak every where. Pushed in the tube further. Tested unit. Unit test good. No leaks at this time. Job complete"
Near Austin, TX 78701
Jacob
Job Details: 02/07/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for unit being dented. Looked at unit. Unit top was dented. Replaced top. No issues at this time. Job complete
Near Austin, TX 78701
Jacob
Job Details: 02/07/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for UI control panel not responding. Tested unit. Found the UI panel to unit working correctly. No leaks at this time. Job complete
Near Austin, TX 78701
Jacob
Job Details: 02/07/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for top dented to unit. Looked at unit. Top was dented. Replaced top. No issues at this time. Job complete
Near Austin, TX 78701
Leonardo
Job Details: 02/07/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to test unit for door being damaged. Replaced door test unit and unit test good job complete.
Near Austin, TX 78701
Leonardo
Job Details: 02/07/2020
RANGE WHIRLPOOL WEG515S0FS2 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Austin, TX 78701
Leonardo
Job Details: 02/07/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for damaged handle. Replaced handle test unit and unit test good job complete.
Near Cedar Park, TX 78613
Paul
Job Details: 02/07/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for a refrigerator with a buzzing noise coming from the FC fan. I confirmed the noise coming from the FC fan. I ran all thermistor test and ran test 38 short forced defrost. I found the unit going into defrost and the defrost heater working as designed. I found the FC coil completely frosted up. I advised the customer on replacing the fan and harness assembly. I found a small air gap on the top right corner of the door gasket but the gasket is in good condition. I defrosted the coil and replaced the fan. I corrected the door gasket. I checked the seal on the evaporator drain. Call complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL KFIS29BBMS02 "Arrived on site for refrigerator ice melting in bin and refreezing. Measured temperature in FC at 6°. Measured temperature in ice container at 22°. While measuring temperature in FC ice maker cycle and dropped ice and filled. Found ice cubes at full size. Found when ice maker filled water was leaking from ice maker into ice container. Inspected ice maker mold and found water leaking out of left side. Placed level on all 3 shelves and found unit leaning to the left and causing ice maker to leak. Called tech support and spoke with Kevin. Performed diagnostics mode, tested all fan operation, inspected RC and FC evaporators with UV light and found no signs of seal system leak. Confirmed ice container temperature with Kevin, due to unit cycling then measuring temperature 22° would be n range. Leveled unit and place in basic defrost cycle. All operations tested good, no water leaks detected at time of service. (SR#7727087010)"
Near Austin, TX 78701
Jacob
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for unit having damaged cabinet. Looked at unit. Found that cabinet inside is damaged took pictures. Called Techline. Got SR#7727084806. Customer will decide what will ultimately happen with unit. No issues at this time. Job complete
Near Seguin, TX 78155
Richard
Job Details: 02/07/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite for the washer not working properly. Ran diagnostics and found no issues with the washer all functions worked except for the hot water. Customer stated that the hot water line coming from the house is not working so they wash in cold water. Cold water valve works good. Customer stated that the washer does not fill up with water. Ran a regular cycle with deep water wash cycle selected and washer filled up to normal capacity. Customer was not satisfied with the results. Advised customer that there is nothing I can do to make the washer add more water. That the washer is working as designed. Complete
Near Austin, TX 78723
Scott
Job Details: 02/07/2020
OVEN WHIRLPOOL KFGG500ESS2 Arrived on site for oven in range running under temp . Found sensor wasn’t ohm correctly . Replaced probe and recalibrated oven . Ran preheat couple time to verify temp with meter . No gas leaks detected at time of service . Job complete .
Near Leander, TX 78641
Lou
Job Details: 02/07/2020
WASHER MAYTAG MVWC565FW2 "arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error code F5E2. Cleared the code and continued with testing. The unit failed to lock the lid. I found that the lid lock was broken. I removed and replaced the lid lock assembly and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Killeen, TX 76549
Al
Job Details: 02/07/2020
DRYER MAYTAG MEDX655DW0
Near Wimberley, TX 78676
Richard
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived onsite for the refrigerator not cooling. Took temperatures 31 degrees in refrigerator. 27-26 degrees in freezer. All fans are working damper door is working. Compressor is hot to touch. Low side line is warm and high side is extremely hot. There is very little frost pattern on evaporator. It will need a sealed system repair. Need authorization for repair. 3 hours for repair and sealed system tech needed for repair. Office to schedule.; ordrng 1 ORDERINGONEAUTHORIZATION (NEED AUTHORIZATION FOR REPAIR )
Near Leander, TX 78641
Paul
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for a refrigerator with neither compartment cooling. I found the suction side going into a 20 psi vacuum in both compartments and showing 70 psi on the high side in both compartments. I found no signs of a refrigerant leak on the coils or around the compressor. I suspect a leak but can’t find one at this time. It was already noted from a previous visit that JC had determined the leak was in the chassis and called techline referencing the call with an SR number.
Near Leander, TX 78641
Lou
Job Details: 02/07/2020
WASHER MAYTAG MVWC565FW2 "arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error code F5E2. Cleared the code and continued with testing. The unit failed to lock the lid. I found that the lid lock was broken. I removed and replaced the lid lock assembly and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 02/07/2020
WASHER WHIRLPOOL WTW8500DC1 "arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics and tested ad the unit operated as designed. Customer advised that the unit squeaked intermittently during the wash cycle. I tilted the unit back and found the rotor had been rubbing on the drain pan due to the unit legs aren’t level and raised. I lowered the legs and leveled the unit and retested. Also found that the suspension rods are bad as the drum/basket bounces around. I advised the customer of my findings and am ordering the suspension rods and scheduled return service No water leaks observed during service.; ordrng 1 W11130356 (suspension)"
Near Austin, TX 78746
Kevin
Job Details: 02/07/2020
DISHWASHER BOSCH SHPM98W75N "Arrived on site and inspected dishwasher and found E09 error code, washer will run but will not dry, lid drain pump cover is missing and will need to be replaced. Dishwasher will need to be removed completely and laid on its back to replace heat pump. Will schedule for two hours on return visit, kitchen has wood floors. No water leaks from connections at time of service.; ordrng 1 00611322 (LID DRAIN PUMP COVER) and 1 00645038 (MICRO FILTER)"
Near Georgetown, TX 78633
James
Job Details: 02/07/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site and installed new harness. Tested operation and found no voltage from control to wash motor. Installed new control and found wash motor has also failed. Installed wash motor and tested. Unit now functioning properly. Job complete