Near Robinson, TX 76706
Chase
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Arrived on site customer complaint was fridge would not make ice call tech-support previous time when I was out there they told me to replace the UI interface replace the part ran the icemaker customers gonna call back in if they have anymore problems
Near Austin, TX 78745
Scott
Job Details: 10/25/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on site for poor drying . Found hi limit thermostat was blowen . Replaced T-stat . Unit is now heating now . No lint build up at time of service . Job complet
Near New Braunfels, TX 78130
Richard
Job Details: 10/25/2019
WASHER WHIRLPOOL MVWB965HC0 Arrived onsite for the washer leaking water on bedding cycled. Ran diagnostics and found no issues with unit all functions tested properly. Ran the bedding cycle and could not find any leaks. Drain water looked underneath washer and found no water residue and the insulation was dry. While putting the washer back found that the drain connected to washer just popped off with ease. It no hose clamp. Advised customer that this could be the leak. Customer did state that the leak did happen while it was draining. Customer also stated they will put a hose clamp on drain hose.
Near Lakeway, TX 78734
Andy
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for refrigerator not making ice. Tested and inspected unit and found ice bin full of ice. Found old ice in bin And some frost buildup due to dispenser gasket at door. Made adjustments to gasket and instructed customer on use and care and practice for best performance. No other repairs are needed at this time. No water leaks present at time of service.
Near Gatesville, TX 76528
Arthur B.
Job Details: 10/25/2019
OVEN IKEA IBS550DS03 Arrived onsite for customer complaint of wall oven taking too long to preheat. Tested unit and found voltage @120v. Unit need 240v to heat properly. Advised of findings and to seek electricians. No other issues found.
Near San Marcos, TX 78666
Luis
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site for no cool. Found lights all off,found unit not running. Powered unit off from ui same issue no change,removed deli control power cycled unit lights came on,unit shutting itself off and on diagnosed failed deli control and failed main control. Installed a new main control and deli control powered unit on compressor and fans powered on,deli control working unit is working as designed.
Near Round Rock, TX 78681
Al
Job Details: 10/25/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived to inspect washer issues.Ran diagnostics test mode and unit provided NO previously confirmed errors.Calibrated the unit.Ran a simulated load and unit preformed as designed.All water lines were dry at the time of service.Customer says problems are seldom, but do exist.I found nothing on this date.Job complete"
Near Austin, TX 78723
Joseph C.
Job Details: 10/25/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for “door dropping down, when opening” complaint. Inspected unit and found friction pads broken off of hinges. Installed new friction pads. Unit is performing as designed. No leaks detected, at time of service."
Near Round Rock, TX 78664
Al
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived to inspect whirlpool refrigerator not cooling.Confirmed the complaint and by checking temperatures in both refrigerator and freezer sections (78 degrees in both compartments)I called whirlpool tech line and spoke with KATHY.I checked voltage DC at red and black and got 6.74Voltage AC at black and white and got 122.6Unit will require a compressor, drier and access valve to complete the repair; ordrng 1 876764 (VALVE) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2HOURS ) and 1 W10832994 (COMPRESSOR ) and 1 WPW10143759 (UV DRIER)"
Near Austin, TX 78731
Andy
Job Details: 10/25/2019
REFRIGERATOR JENN-AIR JFC2070KRS Arrived on site for refrigerator ice maker making noise. Upon arrived customer informed me that it’s not ice maker making noise but something in the back and it makes 2 thump sounds in a row every 1 minute although customer informed me that last time she heard sound was Tuesday. Tested and inspected unit and attempted to reproduce sound with no success. Unit appears to be working as designed. Instructed customer that if unit makes sound again to record it to give some idea. No water leaks present at time of service.
Near Austin, TX 78737
Kevin
Job Details: 10/25/2019
WASHER MAYTAG MHW5500FW0 "Arrived on site and inspected washer and found error code F3E1, F9E1, and F8E3. Set washer to run a diagnostic cycle and found it is smoking at the center rear vent exit. Spoke with tech line and they said there is a possibility that the internal heating element has failed/shorted or it is friction from the beginning of a bearing failure burning the bearing oil/grease. possibilities for the error codes include, A failing control board, water level sensor, main harness.
Near Austin, TX 78746
Scott
Job Details: 10/25/2019
DISHWASHER KENMORE 665.13293K114 "Arrived on site for dishwasher not draining . Found drain motor working . Found something in in drain hose . Couldn’t determine which hose .. No water leaks detected at time of service . ; ordrng 1 8269144A (drain hose) and 1 WPW10545278 (hose-drain)"
Near Gatesville, TX 76528
Arthur B.
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite for customer complaint of frost build up in FC section front. Found extreme frost build up bear RH front of FC section. Removed door seal and found door liner warped. Ordering new door and slides. ; ordrng 1 W11301145 (dor-fip SS) and 2 WPW10120018 (cables)s
Near Austin, TX 78739
Luis
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KRFC302EBS00 "Arrived on site for damaged door seal. Found gasket ripped,replaced fresh food door gasket adjusted mullion heater checked door operation good checked door seal good"
Near Leander, TX 78641
Lou
Job Details: 10/25/2019
VENTHOOD UNKNOWN UXT5236BDS1 "arrived on site to inspect venthood lights. Upon further inspection, I found the light lenses were broken on both lights. I remov and replaced both light assemblies and tested. Both lights operated as designed. I tested the venthood and it operated as designed on all speeds. Job completed."
Near Austin, TX 78748
Kevin
Job Details: 10/25/2019
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found one leg of power is missing and dryer will not heat, recommended to renter that homeowner be contacted And electrician will be needed to correct outlet. Removed rear panel on dryer and confirmed All components will be operating normally once power is corrected. No lint found in dryer at time of service, job complete"
Near Leander, TX 78641
Lou
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "arrived on site to inspect refrigerator ice maker. Upon further inspection, using my jumper wire, I tested the ice maker and it began to harvest dumping the ice that was in the tray then dispensed water into the tray. I removed the ice maker and dumped the water out of the tray then reinstalled it and tested again. This time, the motor began to turn, but got one fourth of the way through harvest and stopped. I removed and replaced the ice maker and tested and it failed. I reinstalled the old ice maker and when I plugged it in, it began to harvest and dispensed water into the tray. I advised the customer of my findings and am ordering another ice maker due to the current one having intermittent functions. No water leaks observed during service.; ordrng 1 WPW10300024 (icemaker)"
Near Austin, TX 78758
David
Job Details: 10/25/2019
DRYER WHIRLPOOL WED7590FW1 Arrived on site to diagnose s dryer that was not starting. Found dryer is not even powering on. Tested outlet at the wall and found proper voltage. Job will require 2 man to unstack unit to perform proper diagnostic and repairs. Ordering 1 2MAN and office to reschedule. ; ordrng 1 2MAN (2ND MAN ) and 1 CNOTE (RESCHEDULE FOR 2 MAN.)
Near Wimberley, TX 78676
Brandon
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of no ice production after power outage, found error code e2 in test 56, I reset control, unit tested good."
Near Gatesville, TX 76528
Arthur B.
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KRFF507ESS00 "Arrived onsite for customer complaint of french door refrigerator frosting up on RC evaporator frosting up. Customer advised that prior company has been out and replaced control,UI and harness. Removed RC evaporator cover and found left side all frosted over.Called WPL Techline JK SR#7726206122 and advised possible sealed system leak. Ordering compressor and RC evaporator. OF to R/S. ; ordrng 1 8201675 (compressor) and 1 CNOTE (2HR JOB) and 1 TJ90SF8404 (PROCESS STUB) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Georgetown, TX 78628
Thomas L.
Job Details: 10/25/2019
DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site for unit with upper rack falling down. Found the right adjuster was broken. The left broke and I was doing the repair. Replaced both adjusters and rack now operates properly. Water connections were all dry.
Near Austin, TX 78758
David
Job Details: 10/25/2019
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to install previously diagnosed parts. Installed new control panel cover and tested function All is working as designed. Call complete.
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/25/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and found dryer will not start a cycle, removed rear panel and found thermal fuse has failed again, also found burn marks on heating element surround. Heating element has expanded during cycle made contact with bulkhead and shorted out dryer. Took pictures of burn marks, Element shorting/overheating is due to no airflow. Customer attempted to clean out vent themselves after the last visit.
Near Smithville, TX 78957
Cliff
Job Details: 10/25/2019
DISHWASHER KITCHENAID KDFE304DSS0 arrived on site to diagnose a dishwasher that is not heating. Found OWI and wiring harness failed. Both parts will need to be replaced to complete repairs. ordrng 1 W10911101 (harns-wire) and 1 WPW10705575 (sensor)
Near New Braunfels, TX 78130
Robert
Job Details: 10/25/2019
WASHER WHIRLPOOL WFW75HEFW0 Arrived on job for complaints of not draining. Found 120v to pump motor not operating. Replaced pump and test. No leaks detected at time of service.
Near Georgetown, TX 78626
Tyler B.
Job Details: 10/25/2019
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site for unit making noise, loaded unit and started wash, ran through cycle with no issues, advised to video if happened again"
Near Austin, TX 78704
Wesley
Job Details: 10/25/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onnsite and found unit operating properly in diagnostics and in regular cycle. Advised customer on how to reset.
Near Pflugerville, TX 78660
Joseph C.
Job Details: 10/25/2019
DRYER WHIRLPOOL WED5620HW1 Arrived on site for “no display and no heat” complaint. Inspected unit and found one leg of breaker tripped. Reset breaker. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Kyle, TX 78640
Robert
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on job for complaints of no water or ice. Found the supply off. Corrected supply and test. No leaks detected at time of service.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/25/2019
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site to test unit for door not closing and latching properly. Tested unit found that both left and right door hinges were broken. Job complete
Near Pflugerville, TX 78660
David
Job Details: 10/25/2019
RANGE WHIRLPOOL WEE745H0FS2 "Arrived on site to diagnose a range that was taking an extended period of time to heat and non functioning burners. Tested voltages at the outlet in the wall and found 240, but only reading 16v at L1 on the range. Tested with a different power cable and same result. Retested outlet and found inconsistent voltages, likely indicating loose connections. Customer will need to resolve issue with outlet before further testing can be performed. Customer did show me the bottom draw was not sliding smoothly and sticking on the right side. Ordering 2 new slides 1 WPW10441804 slide and 1 WPW10441805. Will return with slides on .; ordrng 1 W10441804 (slide-drwr)"
Near Marble Falls, TX 78654
James
Job Details: 10/25/2019
DISHWASHER KITCHENAID KDTE334GBS0 Arrived on site and tested operation. I found ui constantly canceling cycles. Installed new ui and tested. Unit tests good. Job complete
Near Killeen, TX 76542
Arthur B.
Job Details: 10/25/2019
WASHER WHIRLPOOL WTW8500DC0 Arrived onsite for customer complaint of washplate cap keeps coming off. Found bolt loose. Used blue loctite and tighten screw. Cap now secure. No additional labor charge performed. All water connections were dry at time of service.
Near Leander, TX 78641
Lou
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "arrived on site to inspect refrigerator ice maker. Upon further inspection, the customer advised that the ice in the bin has frost on it. I checked the ice and it appeared to be normal. I removed the bin and found ice shavings on the motor cover which is possibly from using the crushed ice selection. Tested the ice dispenser and ice shaving would drop with the cubes. Tested the crushed ice selection and it operated as designed. I found ice shavings on the bottom underside of the bin. I contacted Techline and spoke to Robert and advised of my findings. He advised that it was normal but to replace the separator/ice door assembly. Provided File #7726209406. I am ordering the separator/ice door assemblyNo water leaks observed during service.; ordrng 1 W11324588 (DOOR-ICE) and 1 W11324790 (DOOR-ICE)"
Near Leander, TX 78641
Jonathan
Job Details: 10/25/2019
WASHER MAYTAG MVWB865GC0 Arrived on site for washer not starting cycle. Tested unit in normal operation. Found cycle stuck on normal and would not allow to change. When press start unit double beeps. Performed diagnostics mode and when attempting to press start for manual test screen goes blank. Removed control and installed new. Found same results. Will need to replace console with assembly. Unit needs chrome console.; ordrng 1 W11162441 (CONSOLE)
Near Austin, TX 78745
Scott
Job Details: 10/25/2019
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for unit not washing . Found lid lock failed also cap failed . Replaced both latch and cap. Ran calibration and test wash . All checked normal . No water leaks detected at time of service .job complete .
Near Gatesville, TX 76528
Arthur B.
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived onsite for customer complaint of RC section of dual evaporator French door refrigerator not cooling. Found RC all frosted over. Removed all ice from evaporator, found thermistor harness frayed. Removed and replaced RC thermistor, reassembled and observed cooling. Good frost pattern forming.All water connections were dry at time of service."
Near Cedar Creek, TX 78612
Cliff
Job Details: 10/25/2019
DRYER WHIRLPOOL WED4950HW0 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found debris caught between plastic drum bearing and felt seal. Removed debris and tested unit. Found all is functioning properly at this time.
Near Briarcliff, TX 78669
Andy
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator water filter not coming out. Tested and inspected unit and carefully removed filter. Customer had another filter on site so I replaced it for them. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/25/2019
RANGE WHIRLPOOL WFG320MOBS3 "Arrived on site for unit with handle that came off, found left screw came out and fell in door, removed door . Was able to retrieve screw and re assemble and tested good Took pic of dop and install date"
Near Hutto, TX 78634
Tyler B.
Job Details: 10/25/2019
MICROWAVE IKEA IBMS1455DS00 Arrived on site for unit start button not working. Removed panel and found button clip broken. Replaced buttons and tested good
Near Austin, TX 78741
Leonardo
Job Details: 10/25/2019
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site to test unit for hinge broken. Found hinge broken replace hinges test unit and unit test good job complete.
Near Manor, TX 78653
Joseph C.
Job Details: 10/25/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site for “washer will not get out of wash cycle” complaint. Inspected unit and found pressure hose with poor quality connection to control. Reinstalled hose onto control. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78739
Luis
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site for water leaking in fresh food door. Found water in shelf under ice container housing,ice water and melting. Ran diagnostics good air flow from freezer section ran diagnostics all test passed,temps in freezer @15° changed defrost setting,adjusted temperature settings in freezer compartment. Checked ice door seal good,checked door gaskets good."
Near Cedar Park, TX 78613
Lou
Job Details: 10/25/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher not drying. Upon further inspection, the customer advised that they have a water softener. I checked the dispenser and changed the rinse aid dial to #2. Placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I placed my multimeter on the black wire at the junction box and found the element read 7-9amps during wash and 7-9amps at the end of testing. Contacted Techline and spoke to JK and advised of my findings. JK advised to turn hot water on at kitchen tap, wash on heavy duty with hi temp wash, heated dry, and sani rinse and at the end of washing, one the door to allow airflow into the tub to assist with drying. Also, advised to use rinse aid. Provided File #7726206491. I advised customer Techline recommendations to get best results. Also made recommendations for use & care and detergent& rinse aid types/use. No water leaks observed during service, job completed."
Near San Marcos, TX 78666
Robert
Job Details: 10/25/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on job for complaints of door not closing. Found striker set too high and blocking door. Adjusted striker position. No leaks detected at time of service.
Near Horseshoe Bay, TX 78657
James
Job Details: 10/25/2019
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site and installed new recirculating pump. Tested operation and found unit working properly.
Near Leander, TX 78641
Lou
Job Details: 10/25/2019
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to inspect oven control panel. Upon further inspection, the customer advised that the control panel operation is intermittent. I placed the unit in diagnostics showing error code F6E4. I cleared the code and while testing the components, the display went blank and the unit rebooted. I removed and replaced the ACU and control panel and tested. Both upper and lower ovens operated as designed. I advised the customer of my repairs. Job completed."
Near Austin, TX 78704
Wesley
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onnsite and replaced door per techline. Corrected issue. Now unit is operating as designed.
Near Manor, TX 78653
Joseph C.
Job Details: 10/25/2019
RANGE WHIRLPOOL WFG510S0HB1 "Arrived on site for “right front burner takes long time to ignite and oven will not come on” complaint. Inspected unit and found bad ground to burner head. Removed and replaced burner head. Front burners have a little hesitation, when trying to ignite. Observed air conditioner vents are pointed at front burners. Showed customer. For all conditions, burners are performing as designed. Found oven spark module to be faulty. Removed and replaced oven spark module. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Round Rock, TX 78665
Al
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived to inspect mullin issues.Confirmed the complaint and removed and replaced it.Unit now operates as designed.All water lines were dry at the time of service.Job complete Customer satisfied
Near New Braunfels, TX 78130
Robert
Job Details: 10/25/2019
DRYER WHIRLPOOL WED8000DW4 Arrived on job for complaints of noise. Found blower housing not aligned properly. Corrected housing issues and test.
Near Hutto, TX 78634
Al
Job Details: 10/25/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived to inspect leaking drain hoses.Confirmed the complaint and in diagnostics test mode.Removed and replaced the hoses.Reassembled and unit tested as designed.No Leaks.All water lines were dry at the end of service.Job complete Customer satisfied
Near Spicewood, TX 78669
Andy
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for refrigerator still not cooling. Tested and inspected unit and found. Tested and inspected unit and found harness not fully inserted, reinserted properly and tested unit. All operations are normal. No other repairs are needed at this time. No water leaks present at time of service."
Near Pflugerville, TX 78660
Al
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived to inspect dented refrigerator door.Confirmed the complaint and removed and replaced it.Job complete
Near Horseshoe Bay, TX 78657
James
Job Details: 10/25/2019
REFRIGERATOR JENN-AIR JSD2695KES Arrived on site and tested operation. I found compressor relay just clicks and will not start compressor. Ohmed compressor windings and found to be good. I found overload rattles when moving around. Unit will need new start device to repair. Installed new start device and capacitor and tested operation. Unit now cooling and allowing for temperature selection. Job complete
Near Austin, TX 78748
Leonardo
Job Details: 10/25/2019
MICROWAVE WHIRLPOOL WMH73521CS4 "Arrived on site to test unit for interior light stays on when door is closed. Tested unit and found that 3 way switch was burned out. Replaced 3 way switch. Tested unit, unit test good.
Near Austin, TX 78744
Scott
Job Details: 10/25/2019
WASHER MAYTAG MVWC465HW2 "Arrived on site for no cold water . Found there is cold water at shut off . Replaced valve . Ran diagnostics all checked normal ,no water leaks detected at time of service . Job complete ."
Near Austin, TX 78759
David
Job Details: 10/25/2019
DRYER FRIGIDAIRE AEQ6000ES2 "Arrived on site to diagnose a non heating dryer. Performed diagnostics and found everything to run, short of heat. Tested thermal cutoff and found everything good. Tested heating element and found a break in the wire of the element.Took unit apart and gained access to the heater assy. Removed and replaced heater assy. Reassembled unit and retested. All is now working as designed. Call complete."
Near Marble Falls, TX 78654
James
Job Details: 10/24/2019
REFRIGERATOR FRIGIDAIRE FFTR1814TB0 Arrived on site and tested operation. I found unit not defrosting causing poor cooling. Tested defrost circuit and found timer is not advancing. Installed new timer and tested operation. Unit tests good. Job complete
Near Austin, TX 78704
Wesley
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived onnsite and found unit wiring snapped for the icemaker inlet water heater. Ordering door to repair ice maker function issue. ; ordrng 1 W11254954 (DOOR STAINLESS)
Near Austin, TX 78728
David
Job Details: 10/24/2019
WASHER GE GUD27ESSM1WW "Arrived on site to diagnose a washer dryer combo with a dryer not starting. Performed diagnostics. Tested timer, and could hear timer running, voltage going out. Tested door switch and found good. Tested start button and found voltage going to signal. Tested safety switch and fuse voltage and both showing good. Tested heating element and verified all is good. Ordering main control and 2 thermostats as all signal items are testing good. Return with WH16X27251 control, and please order both thermostats, unable to locate part #. Office to schedule return based on parts avail. ; ordrng 1 CNOTE (ORDER BOTH DRYER THERMOSTATS PLEASE ) and 1 WH16X27251 (board & support asse)"
Near New Braunfels, TX 78130
Richard
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator not cooling. Upon inspection found error code PO. Which means power off. Called tech line to discuss why the refrigerator kept turning off and on at the control board while the refrigerator was still plug in. We ran diagnostics and found that the freezer evap fan was the issue. De thawed ice build up in freezer and replaced evap fan motor and harness. Also replaced control board and UI. Refrigerator tested good and no leaks detected. Complete
Near Austin, TX 78745
Leonardo
Job Details: 10/24/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for loud noise and draining crackling noise. Tested unit. Found that glass was stuck in the drain motor. Removed glass from drain motor. Tested unit. Unit test good, no leaks at this time. Job complete"
Near Temple, TX 76502
Chase
Job Details: 10/24/2019
DISHWASHER KITCHENAID KDFE104HPS0 Arrived on site customer complaint was would not drain found the dishwasher was not installed properly reinstalled it adjusted the legs ran the unit unit wash and drain all Lines are dry
Near Temple, TX 76504
Chase
Job Details: 10/24/2019
WASHER WHIRLPOOL WFW5620HW Arrived on site customer complaint was washing machine had error message found the waterline was not on all the way ran into test mode everything work great all lines are dry
Near Austin, TX 78735
Brandon
Job Details: 10/24/2019
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site for customer complaint of right side panel being damaged, I replaced side panel, unit tested good."
Near Pflugerville, TX 78660
Al
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived to inspect no cool situation.Confirmed the complaint and checked temperatures in unit and got 60 degrees in ff section and 60 in freezer section.Removed back panel and noticed the compressor was cool to the touch.Removed and replaced the inverter.Reassembled and unit began cooling.Customer told to limit opening and closing of unit for at least 24 hours.Customer also told to wait for healthy ice production.All water lines were dry at the time of service.Job complete
Near Salado, TX 76571
Chase
Job Details: 10/24/2019
DISHWASHER WHIRLPOOL WDT970SAHV0
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 10/24/2019
OVEN WHIRLPOOL WOD77EC0HS01 Arrived on site for unit that will not operate. Arrived to find unit totally inoperable. Disconnected unit from power for five minutes. Reapplied power to unit. Unit now comes on. Set controls. Tested unit at bake and 350. Unit now performs properly.
Near Round Rock, TX 78681
Thomas L.
Job Details: 10/24/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on site for unit that will not heat. Inspected unit to find connection faulty at temperature switch. Reconnected harness and tested. Unit now operate and heat properly. Venting in dryer and house are both clean.
Near Hutto, TX 78634
Thomas L.
Job Details: 10/24/2019
DISHWASHER AMANA ADB1400AGS1 Arrived on site for unit that will not dry dishes. Customer explained to me that the unit has never dried dishes. Inspected unit to find that one of the wires was not hooked up on the heating element. Corrected wiring issue and heater now gets sizzling hot in diagnostics. All water connections are dry
Near Austin, TX 78746
Wesley
Job Details: 10/24/2019
DRYER GE GTD42EASJ2WS Arrived onnsite and ordering near in top assembly based on clothing catching complaint. All else checks good. ; ordrng 1 WE03X25576 (bearing top asm)
Near Austin, TX 78739
Brandon
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for customer complaint of unit not making ice, found ice maker was turned off, I turned ice maker on, unit tested good."
Near Briarcliff, TX 78669
Andy
Job Details: 10/24/2019
MICROWAVE KITCHENAID KOCE500ESS06 Arrived on site to install previously diagnosed parts. Spoke with customer and inspected unit and found light stays on with door closed. Removed outer door and closed door with just inner door on and light went off and is making proper contact with switchs. Issue is with outer door and or handle. ordrng 1 W10775493 (OUTER DOOR ) and 1 W10831237 (HANDLE )
Near Georgetown, TX 78626
Al
Job Details: 10/24/2019
RANGE WHIRLPOOL WFE525S0HS1 for damaged trim issue.Confirmed the complaint and removed and replaced trim.Reassembled the unit and unit operates as designed.Job complete
Near Georgetown, TX 78633
Al
Job Details: 10/24/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived to install previously ordered part.Recognized it was the exact same issue customers in this building area are having.Called Whirlpool Tech line and spoke with KurtAdvised the representative of the issue and was given SR# 7726199938This is the design of the unit.Condensation is the cause of the water dripping after wash.Wax motor keeps vent closes when unit operates.Wax motor powers down the vent opens, causing the moisture leaks.Which drips out when door opens.Wait hours to open for time for water to evaporator.No parts installed.Customer advised of call.Job complete"
Near Blanco, TX 78606
Robert
Job Details: 10/24/2019
DISHWASHER KITCHENAID KUDI01ILWH4 Arrived on job for complaints of some buttons not working. Confirmed panel not working on most buttons ; ordrng 1 WP8531817 (panel-cntl)
Near Austin, TX 78758
David
Job Details: 10/24/2019
MICROWAVE WHIRLPOOL WMHA9019HN1 "Arrived on site to diagnose a microwave that was still resetting itself and powering off. Installed new main control unit, door was acting fine and UI was responsive. Retested unit with new control in it. Ran 3 mins worth of Cook time to see if it would reset, or change time. All is now working as designed. Call complete."
Near Kyle, TX 78640
Kevin
Job Details: 10/24/2019
DRYER GE GTD65EBSJWS "Arrived on site and inspected dryer and did not hear any excessive noise, disassemble dryer and preventatively replaced bearing slides, rear bearing, and idler pulley per DW. There are no further parts that can be responsible for a thumping noise.
Near San Marcos, TX 78666
Kevin
Job Details: 10/24/2019
OVEN WHIRLPOOL WEE750H0HZ1 "Arrived on site and found customer is having difficulty operating control panel. The house cats also make contact with touch panel. Explained correct operation of touch panel with customer any importance of keeping it clean. Also explained that if touch panel is unresponsive heating the surface of one’s hands by rubbing them together can make it respond more accurately. Took several pictures of oven heating properly, surface of control panel, etc. Also recommended that customer connect oven to Wi-Fi prevent date and time from resetting. Documented with tech line 7726195026"
Near Georgetown, TX 78633
Lou
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "arrived on site to inspect refrigerator no ice. Upon further inspection, I tested temps in the FC=7 degrees & RC=38 degrees. When I opened the unit doors no lights came on and the open door indicator was on. Customer advised the indicator comes on off & on. I placed the unit in diagnostics and tested the door switches and found that the FC door switch is continuously showing to be open. I checked the evaporators and both looked good. I checked the crisper Control and found where liquid had gotten inside the control compartment and corroded the control connectors. The control and harness will need to be replaced. Also, I find where the ice bin door gasket is badly crimped allowing warmer air into the ice maker housing. I advised the customer of my findings. I am ordering the crisper drawer door w/control, and crisper control just in case it doesn’t come with the door, the freezer light switch and module, the modules for the RC section, the LED contr
Near Austin, TX 78757
Joseph C.
Job Details: 10/24/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for “F2E2 error code” complaint. Per my previous diagnosis, removed and replaced control, control panel, wire and ui. Tested unit. Unit is performing as designed. No leaks detect3d, at time of service."
Near New Braunfels, TX 78130
Richard
Job Details: 10/24/2019
WASHER MAYTAG MVWB835DW0 Arrived onsite for the washer not powering on. During testing found that the breaker was tripped. Reset breaker and ran diagnostics and washer functioning to manufacture specs. There was unbalanced error code and there was a blanket and towels mixed in washer which caused the unbalanced issue and possibly tripped the breaker. Advised customer to wash towels separately and blankets separately to prevent an unbalanced issue. Complete
Near Austin, TX 78733
Wesley
Job Details: 10/24/2019
DRYER WHIRLPOOL MED6000XW0 Arrived on site and found unit squeaking rollers. Used repair kit to eliminate noise. All checks good.
Near Austin, TX 78704
Wesley
Job Details: 10/24/2019
DRYER MAYTAG MED6630HW0 Arrived on site and installed new control to repair dead control symptom. All else checks good.
Near Leander, TX 78641
Jonathan
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL GZ25FSRXYY7 "Arrived on site for refrigerator still not making ice. Removed ice bin and found bell arm in off position. Pushed arm down to on position and monitored cycle. All tested good, no water leaks detected."
Near Lakeway, TX 78734
Andy
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM01 Arrived on site to install previously diagnosed parts. Per customer instructions he stated that we must paint exposed edges of replacement parts to prevent more rust as he feels if we do not we are “Not making good” I spray painted with rust-oleum evaporator cover as well as ice motor bracket and let dry to touch then installed. No water leaks present at time of service.
Near Georgetown, TX 78628
Thomas L.
Job Details: 10/24/2019
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site for unit that is not heating properly. Customer tried to calibrate the unit but the control would not allow him to. Tested unit to find that it was indeed too warm. I had to go into diagnostics to reset the control before the calibration mode could be used. Once I was able to use that mode I lowered the temperature.
Near Round Mountain, TX 78663
Robert
Job Details: 10/24/2019
WASHER MAYTAG MVWX655DW0 Arrived on job for complaints of noise. Found actuator not moving. Will also need gearcase replace. ; ordrng 1 W10913953 (actuator)
Near New Braunfels, TX 78132
Richard
Job Details: 10/24/2019
DISHWASHER MAYTAG MDB8989SHZ0 Arrived onsite for the dishwasher not draining. Ran diagnostics and found that the drain pump was not draining. Removed filter cover and found a clog in the sump. Customer though this was a chopper designed dishwasher. Advised customer that it’s not a chopper design and that you would have to rinse off the dishes before use of dishwasher. Found that the console was not working properly so replaced console with new and dishwasher tested fine and no leaks detected. Complete
Near Killeen, TX 76549
Arthur B.
Job Details: 10/24/2019
WASHER MAYTAG MVWB865GW0 "Arrived onsite for customer complaint of top load washer DOA. Found non response to control. Removed and replaced control assembly. Powered up unit,drained and ran test 052. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78729
David
Job Details: 10/24/2019
REFRIGERATOR MAYTAG MFX2570AEM4 "Arrived on site to diagnose a freezer door that was not closing. Examined FC and found it large occupied and stuffed with food. Found ice buildups from the door all the way to a large chunk of ice on the back wall, and a sheet of ice on the bottom. Did not see any abnormal ice buildup around the Evap, and everything seems to be defrosting. Based on the volume of food, door was likely lodged open allowing an air leak to build ice to keep it from closing. Defrosted all the ice buildup and tested door and it does close as normal and seal. Found a small gap in the chassis skin. Sealed the gap with silicon. Reassembled unit and all is perfectly sealed and closing now. Advised customer to make sure freezer is not jam packed.
Near Lakeway, TX 78734
Andy
Job Details: 10/24/2019
MICROWAVE WHIRLPOOL WMHA9019HN Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78744
Joseph C.
Job Details: 10/24/2019
DRYER WHIRLPOOL WED4850HW0 "Arrived on site for “unit not powering on” complaint. Inspected unit and found 120VAC coming from each leg of wall outlet, but not combining for 240VAC. The unit will appear to run and perform normally, but will not heat. Unit needs combined voltages of 240VAC. Electrician will need to facilitate repairs to plug. Problem has been in effect since day of delivery. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Austin, TX 78750
Cliff
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on site to perform sealed system repair for refrigerator. Upon inspecting fresh food evaporator found capillary line corroded and leaking refrigerant.
Near New Braunfels, TX 78130
Richard
Job Details: 10/24/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite to install upper tracks and door gasket. Installed new parts and issue was not resolved. Called tech line and they stated to replace tub assembly. Ordering parts. ; ordrng 1 W10713320 (tub-dishwr) and 1 WP8531323 (gasket) and 1 WP8531743 (gasket) and 1 WPW10455268 (sump and seal assem)
Near Georgetown, TX 78633
Jonathan
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for refrigerator making noises and frost buildup in FC. Inspected unit and work area. Found minor frost buildup in FC (see Sd picture). Found door gasket having tight seal on left side and right side was spreading out more (see SD-QUICKPIC). Found when closing door and pushing in on right side gasket would be correct. Spoke with customer on opening door with both hands or from center of handle.
Near Hutto, TX 78634
Tyler B.
Job Details: 10/24/2019
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for unit not spiking out clothes, found inner basket swaying due to bent shaft, removed wash plate and found center with crack, removed gearcase and replaced, and replaced washplate and tested good. No leaks on site"
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of unit not cooling, found no to little frost on freezer evap and 20 degrees, found no frost on fresh food evap and 38 degrees, called techline to get part numbers, ordered sealed system parts. ; ordrng 1 CNOTE (SS TECH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HR JOB) and 1 Tj90sf8404 (ACCESS VALVE ) and 1 W10248589 (evaporator) and 1 W10630535 (evaporator) and 1 W10756020 (compressor) and 1 W11035765 (evaporator) and 1 WPW10143759 (dryer)"