We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fort Hood, TX 76544
Al
Job Details: 09/22/2021
Arrived back on site to install previously ordered parts. Removed and replaced the needed parts and unit tested as designed to customers satisfaction. Job complete
We serviced a
JENN-AIR OVEN
Model JGRP548WP02
Near Leander, TX 78641
Cliff
Job Details: 09/22/2021
Arrived on site to replace previously ordered parts for range. Replaced ui and main control and tested unit. Found all is functioning properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Leander, TX 78641
Kayman
Job Details: 09/22/2021
Arrived onsite for refrigerator with hinge piece broken causing the door to over extend when opened. Upon inspection I found the right side door stop broken. I removed the door and replaced the stop. I re installed the door and the new stop is working as designed. Job complete.
We serviced a
JENN-AIR COOKTOP
Model JGCP436HM00
Near Salado, TX 76571
Tali W
Job Details: 09/22/2021
"On site for cooktop taking long time to light on certain burners. Found left front burner difficult to light, center rear hard to light, and right front having excessive blowing when lit and set on high. Tried switching burner caps and burner heads. Attempted adjusting flame size, no improvement. Checked all orifices and regulator for correct parts for propane, all correct. Office to reschedule for part availability ; ordrng 1 W11316700 (Cooktop panel left) and 1 W11316700 (Cooktop panel center) and 1 W11328008 (Cooktop panel right) and 2 W11319683 (Burner heads)s and 1 W11319673 (Burner head center rear) and 1 W11337062 (Orf holder all fronts) and 1 W11337065 (Orf holder center rear) and 1 W11319224 (Burner caps) and 1 W11333175 (Manifold right front right rear) and 1 W11333176 (Manifold center front and rear)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78738
Robert
Job Details: 09/22/2021
Arrived on call for complaint of console not responding. Reset control and functions started working properly. Recommend connecting to WiFi.
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Manor, TX 78653
Matthew
Job Details: 09/22/2021
Arrived onsite to replace previously diagnosed parts. Replaced bake element. Tested at 350 degrees. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Wesley
Job Details: 09/22/2021
Arrived onsite and installed the upper dish rack to repair unit. Unit is now operating as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Pflugerville, TX 78660
Wesley
Job Details: 09/22/2021
Arrived onsite and installed the grate kit and used extra grip footing to level the feel. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Pflugerville, TX 78660
Wesley
Job Details: 09/22/2021
"Arrived onsite for not drying well and tested unit, finding the dry function operating as designed and provided customer instruct on dishwasher drying capabilities. Also instructed on best practice for good drying results. All checks good."
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Austin, TX 78748
Kevin
Job Details: 09/22/2021
Arrived on site and inspected dryer and replaced element and fuse diagnosed by previous technician. After replacement also found airflow is restricted took 1 picture of dryer heating and airflow meter showing restricted. Recommended that vent to the exterior of the home be cleaned before using dryer again. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Austin, TX 78754
Scott
Job Details: 09/22/2021
Arrived on site for dryer not starting . Found outlet dropping . Checked voltage t terminal block . Recommended having electrician look at outlet and breakers . No lint build up at time of service. Job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near New Braunfels, TX 78130
Noah D
Job Details: 09/22/2021
"Arrived on site to inspect unit for not closing normally and causing issues, upon inspection found the lid broken causing error codes and not being able to cycle. Ordering lid and returning with control boards for pressure issues. Office to reschedule ; ordrng 1 W11259006 (LID ASSY)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78626
Tyler
Job Details: 09/22/2021
Arrived on site for wall oven not responding to ui input. Upon arrival I found ui responsive but ACU wasnt interrupting input correctly. Replaced the ACU. Reassembled and tested unit. Found ACU and ui in full communication with one another. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/22/2021
"Arrived on site for Dishwasher starts then quickly switches over to draining. After draining, it beeps for a while then it'll restart the process. Canceling the cycle doesn't stop this and the door must be kept open to prevent the dishwasher from running continuously like this. Ran diagnostics and got F9E2, F7E2, F8E4, F10E2. Tested vent wax motor and float switch and they tested good. Found drain pump was chattering and wasnt moving water through drain hose. Removed drain pump and installed new drain pump. Placed in diagnostics started diagnostics cycle then drain pump removed water. Once water drained it would not call for water into dishwasher. I could hear the sump and motor struggling but would not start the wash cycle. Ohmed out all components and all checked good. Ordering a new sump and motor (W11416362) and will return with control (W11410066) to complete the repair. ; ordrng 1 W11416362 (Sump and motor)"
We serviced a
MAYTAG DRYER
Model MEDX655DW
Near Austin, TX 78745
Kevin
Job Details: 09/22/2021
"Arrived on site and inspected dryer and found one leg is showing 19V the other is showing 124V took pictures. An electrician will be needed to correct issue. There is no fault with the dryer, once power is corrected it should be heating properly, job complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Austin, TX 78738
Luis
Job Details: 09/22/2021
"Arrived on site. Per customer unit was powered on and not cooling,powered unit on compressor and fans running. Replaced main control,defrost and temperature thermistor,powered unit on compressor and fans powered on.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Leander, TX 78641
Lou
Job Details: 09/22/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis and techline recommendations, I was to replaced the bulb, socket, main control and possibly the main harness. However, when I removed the bulb, I found it to be an LED bulb. I replaced the bulb with one provided by maintenance and tested and the unit is operating as designed. I advised maintenance that LED lights dont work in OTR microwaves. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model WDT750SAKZ
Near Austin, TX 78738
Robert
Job Details: 09/22/2021
Arrived on call to replace previous diagnosed part. After installation test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Austin, TX 78759
David Z
Job Details: 09/22/2021
"Arrived on site to follow up on washer not running cycles. Replaced gearcase, cam, belt and retested. Found lid lock not working. Replaced control and latch. Ran unit and found no response from motor. Replaced motor and retested. Found unit will not spin or agitate, just make a weak noise. Ordering capacitor and power harness to resolve. Gearcase oil had gotten into everything on the lower end. Office to schedule when we have all parts.; ordrng 1 W11376227 (Lower Harness) and 1 W11227944 (Capacitor)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78748
Jacob
Job Details: 09/22/2021
Arrived onsite to replace parts. Replaced parts. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WCG55US0HS00
Near Bastrop, TX 78602
Matthew
Job Details: 09/22/2021
Arrived onsite for knob control issue. Upon inspection found that customer was experiencing the ignitors sparking in series. With the left burner knob turning all burners will spark but only the valve for that burner will open. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model MDG7460AWW
Near Austin, TX 78730
David Z
Job Details: 09/22/2021
"Arrived on site to diagnose dryer that was reporting a gas leak. On arrival customer advised me that they could smell gas inside the drum when loads were finished. Plumber came out and confirmed gas in the drum and vent. Replaced gas valve and tested. Found no further gas leaks present. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78759
Taylor M
Job Details: 09/22/2021
"Arrived on site to diagnose refrigerator doors not being aligned or flush, upon inspecting the unit I found that the right side of the unit would require a shim but due to the way the cabinet is framed and the floor not being level there is no clearance to shim the unit, i informed the customer of this. The customer also informed me that there is a missing part either from the store, factory or during installation, i took pictures to reference, it is the magnet at the top of the left door and it is missing from the unit, I am ordering a parts research on the part and let the customer know we would reach out to reschedule a return visit once we have the part.; ordrng 1 Parts research for left door magnet"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Austin, TX 78744
Jacob
Job Details: 09/22/2021
Arrived onsite for unit not washing correctly. Looked underneath the unit and found that the actuator was the incorrect one from the factory. Replaced the actuator with the correct one. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
KITCHENAID RANGE
Model KDRS407VSS04
Near Austin, TX 78703
David Z
Job Details: 09/22/2021
"Arrived on site tp diagnose range with a keypad that often doesnt respond. Customer advised me this has happened several years back and had the switch membrane replaced. Advised the issue is either membrane or ribbon cable. Replaced switch membrane and retested. Found all keys responsive. Call complete."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Lakeway, TX 78738
Robert
Job Details: 09/22/2021
Arrived on call for complaint of flame sputtering. Found service pointer on issue. Ordered burner heads.; ordrng 1 W10836409 (Spreader) and 2 WP8286815 (Burner head)s and 1 WP8286813 (Burner head)
We serviced a
WHIRLPOOL DRYER
Model CSP2860TQ0
Near Round Rock, TX 78664
Wesley
Job Details: 09/22/2021
Arrived onsite and found that blower would be needed to replace the motor. Ordering blower and timer and selector switch. And requesting AUTHO to complete repair. ; ordrng 1 279737 (Timer) and 1 WPW10327105 (Selector switch)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Spicewood, TX 78669
Leonardo
Job Details: 09/22/2021
"Arrived on site for complaints of oven not operating at all. Found power to the unit but no display. Was unable to perform a factory reset on the unit. Display came back on and was able to test unit. Pre heat to 350, job complete"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Spicewood, TX 78669
Leonardo
Job Details: 09/22/2021
"Arrived on site for complaints of hood vent lights not working. Found the right light working properly, the left light not working. Installed new bulb and tested unit, unit tested good, job complete"
We serviced a
WHIRLPOOL OVEN
Model GMC305PDB4
Near The Hills, TX 78738
Robert
Job Details: 09/22/2021
Arrived on call for complaint of door not staying closed. Found the hinges damaged. Replace hinges and test.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78745
Kevin
Job Details: 09/22/2021
"Arrived on site and inspected washer and found actuator arm is not in cam kit ring, replaced actuator and ran a calibration cycle to confirm correct operation, job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Leander, TX 78641
Lou
Job Details: 09/22/2021
"Arrived on site to inspect dryer door not closing. Upon further inspection, I found the dryer door would close, but would not stay closed. Customer advised they were trying to reach the fabric softener sheet inside and sat on the door to get the sheet and the door wont stay closed. I found that both hinges and the inner door panel were bent. I adjusted the hinges and inner panel and tested and the unit door stays closed. I advised the customer that should the door begin to pop open again, the bulkhead, inner door panel, both hinges and door seal will need to be replaced. No lint observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lago Vista, TX 78645
David S
Job Details: 09/22/2021
Arrived on site for washer not agitating. Put unit into diagnostics found codes F0e5 and F0e7. We then lifted unit to check rotor stator and found no discernible damaged. We then ran washer through a diagnostics cycle and found that all functions are working normally. We then cleared codes and put unit though a quick wash cycle and found unit operating as designed. We checked for any service pointers and found SP#W11564098. We couldnt get unit connected to WiFi. We are ordering control W11419171. Office to reschedule when we have eta on part. ; ordrng 1 W11419171 (Control) and 1 Servicetool (Service tool)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEP7
Near West Lake Hills, TX 78746
Luis
Job Details: 09/22/2021
"Arrived on site. Found damaged and defective fresh food door gaskets,replaced defective gaskets remolded gaskets checked door seal good."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Cedar Park, TX 78613
Kayman
Job Details: 09/22/2021
"Arrived onsite for washer not spinning or has to be manually drained and spin. Upon inspection I found no error codes stored in the system. I ran manual diagnostics and confirmed all functions passed with no operational issues. I found the agitate mode did sound garbled. I removed the washplate to inspect. Looked good. I tilted the unit back to inspect the drive system. I found some yellow oil on the drain pump so I dis assembled the rotor/stator, I found yellow oil within the inner rings of the stator and in the screw holes. I will need to order the drive system and return to replace to complete the repair. Office to R/S due to part availability. ; ordrng 1 W10754158 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor) and 1 W11455453 (Gear case)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS0
Near Round Rock, TX 78681
Wesley
Job Details: 09/22/2021
Arrived onsite and found unit operating without the fan operating. Ordering the fan to repair to restore heating. ; ordrng 1 W11467778 (Control) and 1 W10533096 (Ventfan)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Round Rock, TX 78681
Wesley
Job Details: 09/22/2021
Arrived onsite and found unit operating with a power supply short to the control. Repaired connection by repairing wiring in door. Advised customer on the repair. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Temple, TX 76504
Tali W
Job Details: 09/22/2021
"On site for washer not agitating. In diagnostics, found F7E6 motor fault. Found actuator splutch disconnected from cam. Replaced actuator. Calibrated. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78750
Taylor M
Job Details: 09/22/2021
"Arrived on site to install thermistor from previous diagnosis, I gained access behind the evap cover and spliced the new thermistor on, I verified functionality of the new thermistor and it checked good, unit is operating properly as designed, I instructed the customer to give the unit some time to adjust to the replacement. Job complete."
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/22/2021
Arrived on site for Clothing Wet at End of Cycle - Dryer. Took temp with thermocouple and first high temp 202 to low temp 130. Second high temp 180 to low temp of 124. Third high temp 181 to low of 127. Placed in diagnostics and got moisture sensor error. Ran moisture sensor diagnostics and drum light turned off when I placed my finger across both sensors. Moisture sensor working as designed. Customer confirmed they recently had their vent cleaned. Removed rear section of vent tube and it was clear and clean of debris and lint. Explained to customer that using timed dry is the only way to bypass the moisture sensor to keep the dryer running longer. She had read her manual and understood the way the timed dry worked. Expressed she may need to increase the amount of time the dryer runs on timed dry to get better drying results. Dryer heating as designed. Job completed.
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Austin, TX 78745
Kevin
Job Details: 09/22/2021
"Arrived on site and inspected range and found F3E0 showing on display, replaced temperature sensor and range will now start a bake cycle and is heating properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Austin, TX 78717
Taylor M
Job Details: 09/22/2021
"Arrived on site to diagnose previously installed ui and control failing, I gained access to the power going into the unit and found reverse polarity to the unit, I swapped the lines and had to replace the ui and console and now the unit is functioning properly as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78748
Kevin
Job Details: 09/22/2021
"Arrived on site and inspected refrigerator and found one LED module is out in freezer. This is causing other LED modules to also appear out. Replaced module in freezer and all lighting has returned. LED module from truck stock, job complete W11462342"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Leander, TX 78641
Lou
Job Details: 09/22/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to complete a sealed system repair. I found the unit cooling when I arrived. Customer advised that the unit is making ice as well. I tested temps in the FC=8 degrees & RC=39 degrees. I found the ice cream and meat in the FC frozen. I tested the unit in diagnostics test 4 and it is operating as designed. I tested amp draw to the compressor and got 1.5amps. I tested ohm readings to the compressor windings and got 13.5, 13.7, 13.5 and unit has an inverter board. I found the RC evap drip on badly warped and mold in the bottom of the RC section evidence there was water there at one point. I advised the customer of my findings and advised that at one point the RC evaporator had ice built up on it and it defrosted and water was standing in the bottom of the RC section. With the ice on the evap, this can cause the RC section to not cool. I am ordering the evap drip pan kit, evap motor/harness, SHIMS (2), HV control, UI, CNOTE-AUTHORIZATION, CNOTE-LSO PER CUSTOMER REQUEST. Will need to check dr tube at back of unit upon return. No water leaks observed during service.; ordrng 1 WPW10675033 (HV control) and 1 W11087438 (RC evap motor/harness) and 2 CNOTE (SHIMS)s and 1 W11387384 (UI) and 1 CNOTE (AUTHORIZATION) and 1 CNOTE (LSO per customer request)"
We serviced a
GE DRYER
Model Gfdn110el0ww
Near Round Rock, TX 78681
Wesley
Job Details: 09/22/2021
Arrived onsite and replaced the bearing kit. Unit is now operating as designed without being noisy.
We serviced a
GE REFRIGERATOR
Model GSE25HSHKHSS
Near Round Rock, TX 78665
Jonathan S
Job Details: 09/22/2021
"Arrived on site for refrigerator not freezing in top of FC and freezing items in bottom of RC. Inspected unit and work area. Found unit in defrost mode. Gained access to evaporator and fan assembly. Performed diagnostics mode and tested evaporator fan and found not operating. Tested DC voltage and found failed evaporator fan motor. ; ordrng 1 WR60X10307 (mtr dc evap fan asm)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, TX 78727
Taylor M
Job Details: 09/22/2021
"Arrived on site to replace the motor, belt and splutch, upon arrival I gained access to the unit and replaced the parts previously diagnosed, I verified functionality with manual diagnostics for heavy agitation and high spin, the unit is operating properly as designed, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78724
Scott
Job Details: 09/22/2021
"Arrived on site for icemaker not working . Door switch working , ran temp checks ,Ran harvest. All checked normal. Did find rails sagging allowing door to not make proper contact with switch . Ordering rails and autho, and both brackets . No water leaks detected at time of service. Call to set return ; ordrng 1 Autho and 2 WP13055901 (Rails door)s and 1 WPW10330994 (Bracket left) and 1 WPW10330995 (Bracket right)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104EBL1
Near Austin, TX 78732
Justin
Job Details: 09/22/2021
"Arrived on site for a dishwasher not filling nor draining. Upon arrival the customer stated that the real issue is just water not coming into the unit. I put the unit into diagnostics mode and found F6E4 for float switch open, F5E2 for door stuck closed, and F5E1 door stuck open. I cleared the error codes. Customer stated he did a few back to back cycles. These door errors were most likely thrown due to it not being opened between cycles. I then ran a test cycle and no water came into the unit. I tried to cancel it out, but the cancel button was not working on the UI. I skipped through all of the steps, and at the end it threw the F6E4 error code again. I had also checked voltage to the valve while in diagnostics and found none. I gained access to the switch and ohmd it out. I found it reading open/closed correctly. This indicates a faulty control. I installed a new control and then ran a diagnostics cycle. The unit is now working as designed, and the cancel button is now working. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78747
Kevin
Job Details: 09/22/2021
"Arrived on site and replaced all parts diagnosed on previous visit, washer is now operating normally, job complete"
We serviced a
KENMORE DRYER
Model 417.880427
Near Lago Vista, TX 78645
David S
Job Details: 09/22/2021
Arrived on site for dryer making rattling noises and unit heating intermittently while in uses. Confirmed noise. We gained access to the back of unit and found the vent tube rattling against the chassis. We adjusted the tube and tested unit noise was gone. We the tested for the heating issue and confirmed that as well. All thermistors good which point to the control being bad. We replaced the control and tested unit. Unit working as designed. Ordering knob stud. Office to reschedule ; ordrng 1 134347700 (Pin)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Hutto, TX 78634
Tommy
Job Details: 09/22/2021
Arrived onsite for dishwasher leaking. Found leak showed no signs coming from dishwasher and was likely from water line. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Georgetown, TX 78633
Tyler
Job Details: 09/22/2021
Arrived on site for refrigerator with a torn gasket and making a grinding noise per customer on arrival. Upon further inspection customer stated that the unit sounded like a rattling grinding noise coming from the top backside of the RC. After running test one through seven I found in test six the damper motor was failing and grinding whenever it would open or shut I replace a damper motor and reconfirmed into six at the unit is no longer making a grinding noise inform customer the office would reschedule once availability of gasket ordrng 1 W11368721 (Rc gasket (right side))
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Liberty Hill, TX 78642
Cliff
Job Details: 09/22/2021
Arrived on site to replace previously ordered parts for ice machine. Replaced pump and filter and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Cedar Park, TX 78613
Kayman
Job Details: 09/22/2021
Arrived onsite for wall oven not operating or starting. Upon inspection I found the the screen frozen and would accept 1 or 2 selections. I cycled power at the breaker and found the UI restored function. I found the unit was not connected to WiFi. I found no error codes stored in diagnostics. I ran component activation and found bake and broil functions working as designed as well as the fan. I helped the customer get connected to WiFi. The customer stated the screen will flicker and seem to malfunction when they open the door after broiling but I could not recreate any flickering after cycling power. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Austin, TX 78731
David Z
Job Details: 09/22/2021
Arrived on site to install sump and motor to resolve dead wash motor. Installed new sump and motor and retested unit. Verified it is washing and draining as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kyle, TX 78640
Noah D
Job Details: 09/22/2021
"Arrived on site to inspect unit for a leak in the top corner, upon inspection found the unit dented causing issues, replaced tub and sump and moved over all hardware. Tested unit and found no leaks in the sump or any part of the unit. All functions worked. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Kyle, TX 78640
Noah D
Job Details: 09/22/2021
"Arrived on site to inspect unit for leaking during operation, upon inspection found the plastic cracked on valve. Replaced valve and tested. No leaks found. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Austin, TX 78723
Scott
Job Details: 09/22/2021
"Arrived on site for oven not reaching or taking very long time to heat up. Found large sheet of aluminum foil covering air vents in liner floor . Removed foil , ran preheat . All temps are checking normal. Job complete . C-notes"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS00
Near Austin, TX 78759
David Z
Job Details: 09/22/2021
"Arrived on site to diagnose refrigerator that was not making ice, dispensing water and over cooling In RC. On arrival customer advised me the RC was getting so cold that things exploded. FC got warm and things were thawing out. Ice asker had not worked for about a month either. I checked frost pattern and found the RC frost pattern was full and thick, and FC had 0 frost pattern. Put unit in step 3 and tested fans. Found RC fan would not turn off. And FC fan would not turn on at all. Unplugged unit and power cycled. When unit powered on I tested the fans again. This time i found all fans working properLy, and verified freezer had started to cool again. Unit appears to have been stuck in a cold loop. Tested dispenser and found dispenser working as well. Advised customer to monitor the unit, reset seems to have resolved the issue fully. Advised that if the issue repeats we would need to start with UI (brain) replacement, and then move on to icemaker. Unit is cooling properly and responding to inputs. Call complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Florence, TX 76527
Tyler
Job Details: 09/22/2021
Arrived on site for washer going past wash cycle after started. Upon arrival I found f8E1 long/no fill error. After testing coil age from ACU to valve I found cold inlet vaLove was receiving 120v but valve as the opening and audibly sound like it was struggling to open. Found water pressure good. Replacd inlet valve and reassembled and tested nit. No leaks and washer cycles through each setting as designed call complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78748
Kevin
Job Details: 09/22/2021
"Arrived on site and customer said they are still experiencing Hard clunking noises, bulky and heavy duty cycle are not giving enough water. Regular slow spin for 45 minutes time never changed. Customer is using 1/4 cup of detergent used each cycle. Spoke with techline and there are no saved error codes, no issues found with washer.
We serviced a
ROPER WASHER
Model RAX7245AW0
Near Austin, TX 78731
David Z
Job Details: 09/22/2021
"Arrived on site to diagnose washer that was leaking water when in use. On arrival power was out to the house, so I was not able to run the unit. I removed the console and back panel and found several components with a lot of rust, and heavy rust on one side of the gearcase.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Del Valle, TX 78617
Jacob
Job Details: 09/22/2021
Arrived onsite for unit not starting the microwave or not starting the oven and customer did have issues with the UI panel not responding well to the touch. Put unit in diagnostics and it had error code F6E4 UI control and F6E0 communication issue. Ordered part. Rescheduled with customer.; ordrng 1 W11297728 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS6
Near Austin, TX 78704
Luis
Job Details: 09/22/2021
"Arrived on site for water leaking. Diagnosed a clogged drain,installed updated drain tube kit,defrosted freezer drain checked water flow Helen drain good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78732
Justin
Job Details: 09/22/2021
"Arrived on site for a refrigerator with the freezer compartment and top refrigerator compartment lights out. I found the back IM light out and replaced it. I also found the lights dim, so I replaced the LED control. The unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Bastrop, TX 78602
Matthew
Job Details: 09/22/2021
Arrived onsite for refrigerator water dispenser making noise when in use. Upon inspection found faulty housing. Replaced housing and noise was eliminated. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model RTW4516FW2
Near Driftwood, TX 78619
Brandon
Job Details: 09/22/2021
"Arrived on site to replace failed control board, after replacing control, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near New Braunfels, TX 78130
Andrew
Job Details: 09/22/2021
"Arrived on site to install previously diagnosed UI and evap motor and harness assembly, upon arrival customer stated unit has been making ice as designed, replaced UI and evap, tested unit, unit working as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL FREEZER
Model KSSC48QVS02
Near Jonestown, TX 78645
David S
Job Details: 09/22/2021
"Arrived on site for Freezer not freezing. We gained assistance to the freezer evaporator and found that it was leaking refrigerant. We removed it and installed new evaporator along with the compressor,and heat exchanger. Performed pressure tested and found good pressures in system. We then charged system and checked pressures again and found it normal/equalized.unit operating as designed. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78728
Taylor M
Job Details: 09/22/2021
"Arrived on site to diagnose oven with intermittent operation and issues with the console, I gained access to the unit and put the unit into service diagnostics, I found no fault codes, I checked component activation and all checked good. I found a service pointer for the unit referencing the console due to a software issue causing intermittent component activation, I am ordering the console to complete the repair, I called and spoke with cody at safety to notify my findings and he provided me with reference #7731708756, the office to reschedule return service when the part arrives. ; ordrng 1 W11296171 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Salado, TX 76571
Tali W
Job Details: 09/22/2021
"On site for dishwasher completely dead. Found power cord under sink not fully seated into outlet. Checked breaker, not flipped. Pushed cord into outlet as far as it would go and dishwasher came on. No error codes. Ran diagnostics cycle. Unit functioning as designed. Advised customer to have electrician change outlet to fix issue.Call complete."
We serviced a
GE REFRIGERATOR
Model GSS23WGTABB
Near Buda, TX 78610
Noah D
Job Details: 09/22/2021
"Arrived on site to inspect unit for not closing flap causing ice to melt and causing issues, upon inspection found the crank and spring broken, replaced both and found the solenoid rusted open causing the flap not to move. Ordering solenoid. Office to reschedule ; ordrng 1 WR62X10055 (Solenoid)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Austin, TX 78757
Taylor M
Job Details: 09/22/2021
"I arrived on site and replaced the burner spreader and now the left front burner is operating properly as designed, I called safety and spoke with Cody about the burner caps coating coming off and needing to be replaced,; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Georgetown, TX 78628
Lou
Job Details: 09/22/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the RC evap fan/harness and foil taped and ziptied the thermistor to the suction line. Replaced the RC evap drip pan and secured the evaporator to the back wall with clips and zipties per service pointer W11092686. Installed a new RC evap cover as well. I checked the drain tube at the back of the unit and found it gapped. Sealed the gap with silicone (photos). And I replaced the UI. Plugged unit in and tested and unit is operating as designed. I recommend allowing the unit to cool for 24 hours before placing food items inside. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ESS00
Near Buda, TX 78610
Leonardo
Job Details: 09/22/2021
"Arrived on site for complaints of front left burner not lighting. Found that gas was getting to burner, as it will light with external flame. Igniter sparking, but weak and found not to the side. Will need new igniter to complete, office to reschedule. ; ordrng 1 W11507531 (Igniter)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PRTS3
Near Austin, TX 78738
Robert
Job Details: 09/22/2021
Arrived on call for complaint of no ice. Found the water level sensor not working and pump not draining reservoir. Will need to order parts. Need authorization. ; ordrng 1 WPW10548509 (We sensor) and 1 2313702 (Pump) and 1 WP2313705 (Pump)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Johnson City, TX 78636
Brandon
Job Details: 09/22/2021
"Arrived on site for customer complaint of unit shaking, found shipping bolts still in place, I removed shipping bolts, unit has an out of round basket.
We serviced a
WHIRLPOOL DRYER
Model WED8600YW0
Near Hutto, TX 78634
Tommy
Job Details: 09/22/2021
Arrived onsite for dryer making squealing noise. Upon arrival found unit squealing loudly. Removed top and found unit front drum seal starting to split. Ordering drum and supports. Office to reschedule upon receiving parts.; ordrng 3 WPW10314173 (Supports)s and 1 280140 (Seal)
We serviced a
AMANA MICROWAVE
Model AMV2307PFS0
Near Austin, TX 78758
Taylor M
Job Details: 09/22/2021
"Arrived on site to diagnose microwave with interlock issues, upon arrival I gained access to the interlocks and found both to be faulty. I replaced the interlocks and now the microwave is functioning properly as designed.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Niederwald, TX 78640
Leonardo
Job Details: 09/22/2021
"Arrived on site for complaints of oven display not working properly. Found correct voltage from the wall to the control. Found loose connection on display board. Secured connections and tested unit, unit tested good. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dripping Springs, TX 78620
Tyler
Job Details: 09/22/2021
Arrived on site for dishwasher not lvl and broken parts. Upon arrival I found no error codes. Upon further inspection I found dishwasher un lvld due to improper installation plus the chassis support that feet mount to was missing a screw cause chassis to lean unit to the right inside cabinet cut out. Customer also pointed out unit had a 1/4-1/2 inch gap on either side of unit between dishwasher and cabinet. I verified with techline (Travis sr#7731812010) who advised me that we could replace missing screw in chassis and that unit did not come with any spacer/gap filling kits that fit around plastic tub to cover space behind unit. Found no other damage to the unit. No leaks found during diagnostics. Customer did not approve of making repairs and stated they wanted unit replaced. I informed customer that at this time they would have to discuss with the home builder and whirlpool. At this time techline has documented issue and stated unless were allowed to make repairs theres nothing further to be done. Due to safety I did go ahead and fix chassis issue to insure unit was stable and lvled when I left. Call complete
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near Bertram, TX 78605
Cliff
Job Details: 09/22/2021
Arrived on site to replace previously ordered parts for range. Replaced glass and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS02
Near Bastrop, TX 78602
Matthew
Job Details: 09/22/2021
Arrived onsite to replace previously diagnosed parts. Replaced sealed system components. Charged to 7.75oz refrigerant and tested. Pics at 0 and 140. Unit is cooling. Notified customer to give 24-48 hrs for temperature to stabilize. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/22/2021
Arrived on site for THE CONTROL IS NOT WORKING WELL--THERE ARE LIGHTS AND POWER TO THE UNIT BUT JUST FLASHES AND DOESNT START. Placed in diagnostics and got F2E1 and F5E1. No other error codes came on. Tried clearing the error codes but based on first error code the user interface was not responding as designed. Ordering UI and control to return and complete the repair. Once new UI and control are replaced we will clear the error codes. Removed front panel to gain access to control and UI. All connections were good and seated properly. Followed procedures in tech manual for F2E1 and got same results when executed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS01
Near Georgetown, TX 78633
Tyler
Job Details: 09/22/2021
Arrived on site for oven not functioning even with no errors appearing on arrival. Upon further tests I found new control that had been installed was infact defected and not programmed correctly for oven. I installed new control and reassembled and tested unit. Found oven fully functioning as designed and preheated to 350 degrees.
We serviced a
MAYTAG WASHER
Model WFW75HEFW0
Near Austin, TX 78703
Jacob
Job Details: 09/22/2021
Arrived onsite to replace shocks. Replaced shocks. Tested the unit in drain and spin. Shaking was minimal as normal. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/22/2021
"Arrived on site for dishwasher not powering on. Inspected unit and work area. Traced voltage from outlet to junction box. Found bad connection on L1 at junction box. Corrected connection and tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Austin, TX 78748
Robert
Job Details: 09/22/2021
Arrived on call to replace previous diagnosed parts. After installation test operation and found the belt will also be required to complete. ; ordrng 1 W11239857 (Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/22/2021
"Arrived on site for customer complaint of unit making loud noise during spin. I inspected belt, cam, and actuator, those looked good. I was unable to remove washplate, returning tech needs to cut out washplate, replace gearcase and washplate. Also ordering suspension. ; ordrng 1 W10752283 (Washplate) and 1 W11130362 (Suspension)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Johnson City, TX 78636
Brandon
Job Details: 09/22/2021
"Arrived on site for customer complaint of unit not powering on, found thermal fuse open, I replaced thermal fuse, also found that L1 is dropping voltage under a load. Instructed customer to have an electrician service the home.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Pflugerville, TX 78660
Wesley
Job Details: 09/22/2021
Arrived onsite and found all operating perfectly after last visit. Advised customer no parts would be needed. Customer said they had experienced no new symptoms and everything was working well after last visit.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NRXS2
Near Austin, TX 78734
Justin
Job Details: 09/22/2021
Arrived on site for an ice machine not making ice. Upon arrival I gained access to the evap and pump/harness. Upon further inspection I found the grid cutter physically broken. I put the unit into diagnostics mode and found all other loads working as designed. I installed the new cutter and then tested the unit. The unit is now working as designedCall complete.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78745
Kevin
Job Details: 09/22/2021
"Arrived on site and inspected washer and found it will pass test 12 diagnostic cycle, but running a quick wash cycle it will stay in the agitation without stopping, and there is no chiming from the control panels buttons. Trying to power off washer or pause cycle does nothing. Spoke with techline and they recommended replacing control board. After replacement button chimes have returned and it will complete diagnostic test 12. Requested that customer attempt some laundry to confirm it is operating normally, job complete. 7731809321"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM03
Near Cedar Park, TX 78613
Kayman
Job Details: 09/22/2021
Arrived onsite for refrigerator not making ice. I found the RC=38 and the FC=3 I was not able to jump the ice maker. I found 120VAC getting to the IM motor.The customer agreed so I replaced the ice maker and cycled power. The ice maker cycled and filled as designed. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/22/2021
Arrived on site to install previously diagnosed part. Removed freezer door and installed new freezer door. Tested water dispenser and is dispensing as designed. Ice maker turning auger. No leaks detected. Informed customer to dump any ice it produces between now and tomorrow morning due to brand new ice mold and water lines. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Round Rock, TX 78681
Tommy
Job Details: 09/22/2021
Arrived onsite for washer cut wire. Splice again found it spilt in another area. Got unit to drain. Ordering lower wiring harness for more permanent fix.; ordrng 1 W11405458 (Lower wiring harness)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Lakeway, TX 78738
Leonardo
Job Details: 09/22/2021
"Arrived on site for install of previously diagnosed parts. will need to order correct element and complete job. ; ordrng 1 W11537778 (Heating element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78738
Luis
Job Details: 09/22/2021
"Arrived on site for loud noise when door is fully opened on right side. Replaced bushing,bracket,extension and hinge tested door operation noise no longer present"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25FGWH01
Near Round Rock, TX 78665
Jonathan S
Job Details: 09/22/2021
Arrived on site for refrigerator not cooling. Inspected unit and work area. Found ice buildup on evaporator. Found lights and fan not running. Gained access to temperature control and found lost neutral. Traced voltage to cabinet connector and found bad connection. Corrected connection and found all powered on. No water leaks detected during service.