Service History 627

Near Hutto, TX 78634
Paul
Job Details: 05/25/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for a refrigerator with the FC light out. I found 14VDC to the light and it not working. I replaced the module and tested the unit. The light and the refrigerator are all working as designed. Call complete.
Near Belton, TX 76513
Al
Job Details: 05/25/2020
REFRIGERATOR MAYTAG MFI2570FEZ08 Arrived to inspect reservoir leaking.Confirmed the complaint and found the reservoir defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the end of service.Job complete
Near Lakeway, TX 78734
Brandon
Job Details: 05/25/2020
ICE MACHINE KITCHENAID KUIC18PNTS1 "Arrived on site for customer complaint of unit not producing ice. Found broken grid cutter ordrng 1 WP2313637 (grid-cuttr)"
Near Marble Falls, TX 78654
James
Job Details: 05/25/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site and tested operation. Found reservoir has frozen causing no water or ice. Thawed and verified proper air flow. Recommended customer raise fresh food temperatures when not at home for extended periods. Unit tests good. Job complete
Near Leander, TX 78641
Scott
Job Details: 05/25/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for dryer not heating . Found thermal fuse had blown . Replaced fuse , all other thermostats and heater checked normal. No lint build up at time of service . Job complete ."
Near Austin, TX 78726
Kevin
Job Details: 05/25/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and found upper rack adjusters are broken, replaced them with adjuster kit. No water leaks from connections at time of service, job complete"
Near Austin, TX 78759
Eman J.
Job Details: 05/25/2020
MICROWAVE WHIRLPOOL WMH78019HZ0 Arrived onsite to replace previous diagnosed parts. Replaced micro door. Tested system. Everything works as designed. Job complete
Near Killeen, TX 76549
Al
Job Details: 05/25/2020
OVEN WHIRLPOOL WFE770H0FZ2 Arrived to inspect unit temperature sensor concerns.Removed and replaced the sensor.Calibrated unit and unit began operating as designed.Job complete
Near Austin, TX 78744
Richard
Job Details: 05/25/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for the refrigerator ice maker not dispensing ice. During testing found that that the there was no ice being dispensed. Took ice container out and found that the auger and ice container was not aligned properly causing the issue. Aligned auger and ice container and ice dispensed good. Also took ice maker out and inspected for water funnel clog. All looked good. Ice maker tested good and filled with water. Complete.
Near Hutto, TX 78634
Paul
Job Details: 05/25/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for a refrigerator not cooling again and frost is collecting in the freezer. I found the coil completely frozen up and the thermistor a little loose due to to much play in the plastic bracket. The unit will defrost when put in a force defrost but it is still not defrosting on its own. I defrosted the coil and I replaced the UI. The HV control was replaced on the previous visit. Call complete.
Near Round Rock, TX 78681
Paul
Job Details: 05/25/2020
COOKTOP JENN-AIR JED8430BDB Arrived onsite for a cooktop to replace the previous diagnosed parts. I verified the issue and replaced the LR burner infinite switch. I tested all 4 burners and found them working as designed. I tested the fan and found it working as designed. I advised the customer to get their duct replaced on the down draft because it had been crushed. Call complete.
Near Austin, TX 78745
Leonardo
Job Details: 05/25/2020
DISHWASHER WHIRLPOOL MDB8959SKW0 Arrived on site to test unit for lower spray arm melted. Found lower spray arm melted will order new spray arms W11048456. Office to reschedule. ; ordrng 1 W11048456 (LOWER SPRAY ARM )
Near Austin, TX 78747
Jacob
Job Details: 05/25/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for unit over freezing in the refrigerator. Tested unit. Found damper was not closing. Replaced damper. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78731
Kevin
Job Details: 05/25/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS02 "Arrived on site and found icemaker water line blue heater wire is broken, per service pointer W11406716 He will need to be replaced to correct issue, used waterline with heater w11366500 from truck stock, after replacement icemaker should be working properly, Job complete.; ordrng 1 W11366500 (TRUCK STOCK)"
Near Riesel, TX 76682
Jonathan M
Job Details: 05/25/2020
MICROWAVE FRIGIDAIRE FGMO205KFB Arrived on site to install previously diagnosed heart. Inspected unit and work area. Replaced noise filter and tested unit. Unit is working as designed. Call complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 05/25/2020
OVEN WHIRLPOOL KEBS107SSS04 Arrived on site and tested operation. Found unit does not heat but control responds to input. Unit has failed hi limit thermostat.Installed new fuse and tested operation. Unit tests good. Job complete
Near Round Rock, TX 78681
David Z
Job Details: 05/25/2020
RANGE MAYTAG MER6770AAC "Arrived on site to diagnose range that was beeping at times and threw an F1-2 error, for runaway temp lower oven. Tested temperature sensor for lower oven and compared to new good sensor. Found a 200 ohm difference between the 2 at the same temp. Replaced temperature sensor. Retested and did not see another error. all functions are working as designed at this time with a new temperature sensor. Call complete."
Near Kingsland, TX 78639
Lou
Job Details: 05/25/2020
OVEN LG LRG3095SW/00 "Arrived on site to inspect oven error code. Upon further inspection, the customer advised that they were using the broil function when the unit shut down and showed error code f11. I found that the broil ignitor was badly burnt and broken. I removed and replaced the ignitor and tested and unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78759
Scott
Job Details: 05/25/2020
REFRIGERATOR WHIRLPOOL KSSS48QTX00 "Arrived on site for unit not dispensing water . Found lose wire connection in moles of dispenser . Fix connection ,unit is now dispensing water in door . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78737
Brandon
Job Details: 05/25/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for customer complaint unit not dispensing ice, found stripped impeller and auger motor. Ordering divider, motor, and impeller. ; ordrng 1 CNOTEand 1 WP63052-2 (impeller) and 1 WPW10309864 (divider) and 1 WPW10317991 (motor)"
Near Harker Heights, TX 76548
Al
Job Details: 05/25/2020
REFRIGERATOR GE GSL25JGCBLS Arrived to inspect water still not dispensing.Removed and replaced the manifold and unit still did not dispense.Customer has water flow from wall.Ordering valve to complete the repair; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WR57X10032 (REFRIGERATOR WATER VALVE ASSEMBLY )
Near Killeen, TX 76549
Al
Job Details: 05/25/2020
WASHER MAYTAG MHW5630HC0 Arrived to inspect leaking down door.Confirmed the complaint and found the bellow door spring wasn’t on the door causing the leak.I corrected the issue and raised the front feet.All water lines were dry at the end of service. Job complete
Near Georgetown, TX 78633
David S
Job Details: 05/25/2020
DISHWASHER BOSCH SHX3AR72UC/10 Arrived on sit for dispenser not working and rinse aid light not working. I spoke with customer ain’t they stated they had another company out and they replaced the dispenser already back in January. I gained access to the dispenser wiring and found the connections not seated properly. I disconnected and reconnected the harness correctly. Job complete.
Near Round Rock, TX 78681
Eman J.
Job Details: 05/25/2020
WASHER MAYTAG MHW6000XW2 Arrived onsite for washing not doing anything. Found the MCU faulty. Changed out the mcu everything works as designed.
Near Marble Falls, TX 78654
James
Job Details: 05/25/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site and tested operation. Found controls locked and right side of ui unresponsive. Installed new ui and tested operation. Unit tests good. Job complete
Near The Hills, TX 78738
Brandon
Job Details: 05/25/2020
DISHWASHER BOSCH SHX33RF5UC/64 "Arrived on site for customer complaint of unit making thudding noise and not starting a cycle, found failed control, I replaced control, unit tested good."
Near Austin, TX 78745
Richard
Job Details: 05/25/2020
REFRIGERATOR GE GSL25JFPABS Arrived onsite for the refrigerator not cooling. Installed evap fan assembly. Defrost assembly and defrost thermistor. That was ordered. Turn refrigerator back on and tested fine. Complete
Near Austin, TX 78748
Richard
Job Details: 05/25/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for the oven light not working. Upon inspection found that the bulb had broken off and part of bulb was stuck inside the bulb socket. Removed the the broken part from socket and installed new bulb and oven light tested fine. Complete
Near Bee Cave, TX 78738
Brandon
Job Details: 05/25/2020
WASHER KENMORE 796.4154921 "Arrived on site for customer complaint of unit leaking, found leak coming from hose attached to drain pump. Hose was rubbing against the top of the bolt that holds drain pump in place causing two small slits in hose. Ordering hose. ; ordrng 1 5214FR4006G (HOSE)"
Near New Braunfels, TX 78130
Noah D
Job Details: 05/25/2020
REFRIGERATOR MAYTAG MFX2570AEM3 "Arrived on site to inspect fridge for leakings, upon inspection found the bottom of freezer in a ice sheet, found drain tube cover had been clogged with a lot of dust and debris, cleaned out drain cover and replaced in correct position. Job complete"
Near Manor, TX 78653
Jacob
Job Details: 05/25/2020
DRYER WHIRLPOOL WED8620HW0 Arrived onsite for unit making noise. Tested unit. Found noise coming from unit. Used pads to dampen noise. Tested unit. Unit test good. No issues at this time.
Near Horseshoe Bay, TX 78657
James
Job Details: 05/25/2020
DRYER WHIRLPOOL WDF330PAHS3 Arrived on site and tested operation. Found no faults in memory. Ran automatic diagnostics and found all functions test good. Recommended customer run heavy cycle with heated dry and high temp wash selected for best drying. Also instructed that plastic will not dry. Unit working as designed. Job complete
Near Taylor, TX 76574
Paul
Job Details: 05/25/2020
WASHER MAYTAG MHW5500FW1 Arrived onsite for a washer with the buttons not responding correctly. I found detergent in the UI causing the control to short out and choose selections on its own. I replaced the UI and tested the unit. The washer is working as designed. Call complete.
Near Rogers, TX 76569
David S
Job Details: 05/25/2020
RANGE MAYTAG MVWB765FC3 "Arrived on site fo washer not locking and completing the cycle. I inspected the unit and work area I found fault code F0E3,F7E9,F0E5. I ran the unit through a diagnostics cycle. I found the unit stopped on step 18 and timed it’s self out. I am ordering a gear case W11393685, stator W11195971, slider W10734521, clutch W10754448, and rotor W11260238 to complete the repair. ; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W11260238 (rotor) and 1 W11393685 (GEAR CASE)"
Near Georgetown, TX 78626
Lou
Job Details: 05/25/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the upper RC lights and both FC lights not working. I removed and replaced the lights as they are all operating now. No water leaks observed during service, job completed."
Near Driftwood, TX 78619
Brandon
Job Details: 05/25/2020
REFRIGERATOR KITCHENAID KSRG25FKSS04 "Arrived on site to replace broken evaporator fan motor, I replace motor, unit tested good.
Near Waco, TX 76710
Jonathan M
Job Details: 05/25/2020
FREEZER WHIRLPOOL KRMF706ESS01 Arrived on site for refrigerator that won’t cool. Inspected unit and work area. Remove back panel and tested unit and diagnostics. Found compressor not running. Replaced in burger and tested unit. Unit still would not turn on compressor. Replaced main control and tested unit. Unit still would not turn on the compressor. Replaced user interface and tested unit again. Unit still would not turn on the compressor. I spoke to CS and was advised the issue was going to be with the compressor itself if it’s receiving proper voltage. Order and sealed system parts and office will need to contact customer for a reschedule date.; ordrng 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)
Near Austin, TX 78739
Richard
Job Details: 05/25/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite for the onsite for the oven console not working. Replaced console with new. And oven tested fine. Advised customer on the whirlpool app and oven updates. Complete
Near Briggs, TX 78608
Wesley
Job Details: 05/25/2020
WASHER WHIRLPOOL MVWC565FW1 Arrived onsite and repaired unit washer by replacing latch. Repaired unit and advised customer on repair.
Near Austin, TX 78724
Jacob
Job Details: 05/25/2020
DISHWASHER WHIRLPOOL WDF130PAHW0 Arrived onsite for unit not getting water. Tested unit. Found water regulator not working. Replaced water regulator. Tested unit. Unit test good. No leaks at this time. Job complete
Near New Braunfels, TX 78132
Luis
Job Details: 05/25/2020
ICE MACHINE WHIRLPOOL GI15NDXZS2 "Arrived on site for no ice. Ran diagnostics,recirculating pump not powering on,frost forming on evaporator plate. Diagnosed a defective pump,installed a new pump ran diagnostics pump recirculating water correctly."
Near Austin, TX 78703
Leonardo
Job Details: 05/25/2020
OVEN KITCHENAID KEBK101BSS00 "Arrived on site to test unit for unit not heating to temp and taking to long to preheat. Found bad sensor and panel, will need new sensor panel and control board.
Near Manor, TX 78653
Leonardo
Job Details: 05/25/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 Arrived on site to test unit for unit sparking. Test unit and found bad capacitor diode and magnetron. Replaced all 3 parts test unit and unit test good.
Near Austin, TX 78701
Leonardo
Job Details: 05/25/2020
DISHWASHER AMANA ADB1100AWS3 Arrived on site to test unit for unit not starting. Found unit getting power but control board not letting power out.
Near Austin, TX 78746
Robert
Job Details: 05/25/2020
COOKTOP JENN-AIR CVG4380P Arrived on job for complaints of some burners not lighting. Found the pilot holes at very bottom blocked. Cleared holes and tested. Operation normal.
Near Leander, TX 78641
Tyler B.
Job Details: 05/25/2020
REFRIGERATOR GE GYS22GSNBSS "Arrived to inspect unit with no lights and shutting off. Found failed relay on control and light failed, replaced control and light an tested properly"
Near The Hills, TX 78738
Brandon
Job Details: 05/25/2020
MICROWAVE FRIGIDAIRE PLMB209DCC "Arrived on site for customer complaint of arcing, found failed cover, I replaced cover, unit tested good."
Near Georgetown, TX 78628
David S
Job Details: 05/25/2020
REFRIGERATOR MAYTAG MFI2568AEB "Arrived on site for icemaker not working. I inspected the ice maker and found the unit had ice in it. Found it won’t go through a cycle. I replaced the icemaker with a new one and tested the unit, unit went through a harvest cycle and filled. Job complete."
Near Leander, TX 78641
Lou
Job Details: 05/25/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher not heating & not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit operated as designed until the heating/drying cycle and the element failed to come on. I checked ohms to the element and found it open. I removed and replaced the element and retested and the unit is operating as designed. Element showed 7-9amps in both the wash cycle and dry cycle. No water leaks observed during service, job completed.
Near Georgetown, TX 78628
Lou
Job Details: 05/25/2020
OVEN WHIRLPOOL WOS51EC7HS01 "Arrived on site to inspect oven not baking/heating. Upon further inspection, I placed the unit in diagnostics and checked error codes. Found F6E4 and customer is not connected to WiFi. Following the tech sheet, I removed and replaced the main ACU and tested unit on Bake @350 degrees. Unit operated as designed and temps were good. Advised customer of my findings/repairs and recommend that they connect the unit to WiFi to get any future software updates from Whirlpool. Job completed."
Near Austin, TX 78733
Robert
Job Details: 05/25/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on job for complaints of leaks. Found the sump leaks.After replacement test operation no leaks detected.
Near Austin, TX 78754
Eman J.
Job Details: 05/25/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for previously diagnosed parts. Replaced door handle, tested system everything works as designed. Job complete."
Near Kingsbury, TX 78638
Noah D
Job Details: 05/25/2020
RANGE KITCHENAID KDRS467VSS05 "Arrived on site to inspect oven for not adjusting, upon inspection found all range burners working correctly. Instructed customer on proper use. Complete"
Near Leander, TX 78641
Scott
Job Details: 05/25/2020
RANGE WHIRLPOOL WFG505M0BS "Arrived on site ,replaced cook top . No gas leaks detected at time of service . Job complete."
Near Elgin, TX 78621
Jacob
Job Details: 05/25/2020
WASHER MAYTAG MHW5500FW1 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78717
Scott
Job Details: 05/25/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for gas company red tagging cooktop . Found rear right valve leaking gas . Replaced valve . Used liquid leak detector and gas leak detector on all gas connections . No gas leaks detected at time of service. Job complete .
Near Round Rock, TX 78681
Eman J.
Job Details: 05/25/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven being 25 degrees hotter than temp reads. Tested system found that the range was off by 10 degrees collaborated the temp -10degress. Temp is with range. Everything works as designed
Near Kingsbury, TX 78638
Noah D
Job Details: 05/25/2020
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for not advancing through cycles, upon inspection found a drain failure , ran through auto testing and found the water valve clogged, replaced valve and control and res tested. No problems or leaks found. Complete"
Near Waco, TX 76707
Jonathan M
Job Details: 05/25/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site for refrigerator that is leaking. Inspected unit and work area. Found water at the bottom of the freezer leading from the evaporator pan. Removed back cover and found drain tube pinched on the bottom S-curve causing the water not to be able to flow freely into the drain pan. Replaced drain tube and defrosted drain tube and evaporator areas. Unit is working as designed. Call complete.
Near Kyle, TX 78640
Leonardo
Job Details: 05/22/2020
UNKNOWN UNKNOWN 1.23E+12
Near Harker Heights, TX 76548
Al
Job Details: 05/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived to inspect water dispensing issues and ice issues.Checked ice container and there was ice.Found the water was dispensing slowly.Used the customers bypass to correct the issue.Unit now operates as designed.Customer satisfied Job complete
Near Spicewood, TX 78669
Brandon
Job Details: 05/22/2020
DRYER MAYTAG MED8630HW0 "Arrived on site for customer complaint of noise issue, found drum was not making good contact with bulkhead, added dryer pads, and worn out drum rollers. Ordering drum and repair kit. ; ordrng 1 W10541657 (drum) and 4 W11113654 (pad)s"
Near Leander, TX 78641
David Z
Job Details: 05/22/2020
OVEN WHIRLPOOL WOC75EC0HS03 "Arrived on site to diagnose oven that had rust spots on it. Found that both doors and the control panel were all covered in rust. Called tech line and spoke to rich, SR7727882223. They approved replacement of the outer doors and control panel to resolve the rust. Ordering parts. Office to reschedule based on parts avail, console is showing out of stock at vendors and WP. ; ordrng 1 W10866273 (glass-door) and 1 W11110283 (glass-door) and 1 W11428561 (CONSOLE)"
Near Georgetown, TX 78633
Lou
Job Details: 05/22/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03
Near Austin, TX 78701
Jacob
Job Details: 05/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for unit leaking water. Looked at unit. Found that the fill tube on top of the unit has a hole, causing the water to leak out. Ordered part. Office to reschedule.; ordrng 1 W11415785 (TUBE-WATER)"
Near Cedar Park, TX 78613
David Z
Job Details: 05/22/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to diagnose refrigerant with poor colon in RC. Performed diagnostic and temp checks. Found RC at 46, FC at 0. Found FC has a thick frost pattern on it, but RC Evap had no frost pattern, and dripping moisture on it. Ran test 4 and found barely any frost building. Called and talked to CS about which direction to proceed. As this appears to be refrigerant not properly diverting to RC Evap, repair is to replace 3 way valve, solenoid and UI. Warranty covers 3 way valve / sealed system parts. Customer also needs adapter for icebox, condensation is building and dripping from rear of icebox due to failed seals on adapter. Ordering Compressor (if needed), 3 way valve, 3 way valve solenoid, UI, access valve, dryer and adapter for icemaker. Office to schedule return visit. ; ordrng 1 RESEARCH (3 WAY VALVE RESEARCH.) and 1 RESEARCH (ACCESS VALVE FOR WARRANTY SS) and 1 W10756020 (compressor) and 1 W11089931 (panel-ui) and 1 W11094466 (valve SOLE
Near Austin, TX 78738
Robert
Job Details: 05/22/2020
DISHWASHER THERMADOR DW246US "Arrived on job for complaints of continuous running and some cycles not working. Found the control nor responding properly., will need to replace control. ; ordrng 1 0026543 (CONTROL )"
Near Wimberley, TX 78676
Richard
Job Details: 05/22/2020
RANGE FRIGIDAIRE FGEF3044KFC Arrived onsite for the range oven not heating. During testing found that the broil and bake will not work . Found that the main control board is causing the issue.
Near Cedar Park, TX 78613
Paul
Job Details: 05/22/2020
REFRIGERATOR WHIRLPOOL GS5SHAXNL00 "Arrived onsite for a refrigerator leaking water when water is turned on at the wall. I found one of the lines at the quick disconnect fitting at the bottom of the freezer door not locked fully in place and corrected that. I turned the water on and found the inlet and outlet lines to the filter leaking. I found the filter cap broken not allowing the filter to be installed or removed correctly. The lines, filter cap, and the filter housing need to be replaced. Ordering WP2255153 TUBE-WATER, WP2186443 HOUSING, WP2186494B CAP-FILTER, & 8201597 TUBE-WATER..; ordrng 1 8201597 (TUBE-WATER) and 1 WP2186443 (HOUSING) and 1 WP2186494B (CAP-FILTER) and 1 WP2255153 (TUBE-WATER)"
Near Austin, TX 78735
Kevin
Job Details: 05/22/2020
DRYER MAYTAG 110.878726 "Arrived on site and added dryer side vent kit. customer supplied parts. Job complete."
Near Hutto, TX 78634
Wesley
Job Details: 05/22/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite and found trickle dispense. found water pressure in home is hi. Ordering waterline and regulator kit. Advised customer on repair plan. ; ordrng 1 1/4WATERLINE (UINOWN) and 1 PRESSUREREGULATORKIT (UINONW)
Near Kingsland, TX 78639
James
Job Details: 05/22/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived on site and installed new gear case and wash plate. Tested operation and found basket hub stripped causing off balance spin and the drive tube slipping when spinning up. Unit will also need the basket hub to complete repair. Office to schedule return services ; ordrng 1 W10528947 (drive hub kit)
Near Austin, TX 78733
Luis
Job Details: 05/22/2020
ICE MACHINE KITCHENAID KUIO18NNZS0 "Arrived on site for no ice. Ran diagnostics condenser fan not powering on,good voltage to fan,shut unit off unable to rotate blade,pulled unit out found large hornet nest on condenser coil preventing fan blade to rotate
Near Georgetown, TX 78628
Lou
Job Details: 05/22/2020
REFRIGERATOR KITCHENAID KBLC36FKS02 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit is making a sound like ice is dropping in the bin, but the ice maker is not turned on. Checked temps and the FC=10 degrees & RC=38 degrees. Placed the unit in diagnostics and tested and the unit is operating as designed. I removed the upper cover and found the compressor suction line was completely frozen. While I had the unit in diagnostics, the lice froze and I could hear the ice falling off the line and hitting the top of the chassis making the noise the customer described. I placed my gauges on the compressor and found the low side at plus +5. When I removed the gauge, oil cams out of the access valveOrdering the dye dryer and CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. No water leaks observed during service.; ordrng 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 WPW10143759 (dryer)"
Near Liberty Hill, TX 78642
Tyler B.
Job Details: 05/22/2020
WASHER WHIRLPOOL WFW94HEXL0 "Arrived to inspect unit tripping breaker. Cust stated tripped twice after last Visit. Ran diagnostics and found no errors, found no broken or burned wires or any shorts or burns on control board or motor board. Ran tests modes and found 9.4 amps being pulled wi5 all accessories on. Teste u it on separate outlet and still did to ripped circuit. Advised customer breaker may be weak or circuit may not be a designated circuit . Advised to run on separate outlet for loads and see if that circuit Tripp’s. Advised to call back if unit tripped other breaker"
Near Cedar Park, TX 78613
David Z
Job Details: 05/22/2020
DISHWASHER BOSCH SHX45P05UC/64 "Arrived on site to diagnose dishwasher that had broken spray at, and soap dispenser was not working. Performed diagnostic on unit and checked parts. I am able to get the dispenser to lock by sliding it closed and pushing on the arrow above the lock tab on the dispenser. Showed customer how I got it to lock so they can do the same. Found UPPER RACK spray arm was broke off at the blade and not working. Ordering 1 upper spray arm assy, 00700560. Called office to add to cancelation list. ; ordrng 1 00700560 (SPRAY ARM UPPER)"
Near Pflugerville, TX 78660
Eman J.
Job Details: 05/22/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ Arrived onsite for refrigerator freezing. Tested system found the diffuser and ice maker faulty. Replaced both. Tested system everything works as designed. Found the diffuser cover damage ordering cover W11048608; ordrng 1 W11048608 (cover)
Near Spicewood, TX 78669
Robert
Job Details: 05/22/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived on job for complaints of cracked container and no ice. Ran test cycle on icemaker and found it leaks. Container damaged on bottom cracked. After replacement test operation.
Near Lakeway, TX 78734
Kevin
Job Details: 05/22/2020
MICROWAVE MAYTAG MMV4205AAQ "Arrived on site and found microwave is not heating, replaced magnetron only and microwave still did not heat. Replaced capacitor and diode from truck stock and it is now heating properly. Job complete"
Near Pflugerville, TX 78660
Eman J.
Job Details: 05/22/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived onsite for oven light not coming on. Tested system found that socket was faulty. Replaced socket, tested system everything works as designed. Job complete."
Near Austin, TX 78701
Scott
Job Details: 05/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site ,, replaced right side fresh and freezer door and badge . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78734
Brandon
Job Details: 05/22/2020
COOKTOP JENN-AIR JGC3530GS0 "Arrived on site for customer complaint of middle burner not burning properly, found faulty burner heads, ordering burners heads to ship to customer. ; ordrng 1 CNOTE (SHIP TO CUSTOMER ) and 2 W11043467 (burnr-head)s"
Near Austin, TX 78752
Leonardo
Job Details: 05/22/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.
Near Driftwood, TX 78619
Robert
Job Details: 05/22/2020
REFRIGERATOR KITCHENAID KSSS48QMX01 Arrived on job to inspect door issue. Found the trim not center on door cause it to be crooked. Adjusted trim to proper setting
Near Cedar Park, TX 78613
Paul
Job Details: 05/22/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for a dishwasher with a broken upper rack. I found the right stop had come off and mr stated he has put it back on but it continues to come off. The customer still had the stop and it was in good condition. I put the rack back in the rails and installed the stop correctly snapping the clip in place. The stop and rack are working as designed. Call complete.
Near Round Rock, TX 78681
David S
Job Details: 05/22/2020
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on site for dishwasher continually filing with water. I removed the fill house from the valve and witnessed water seeping through the valve when not in use. I replaced the valve and turned down the water pressure at the wall. Tested the unit and he unit operates as designed. No water leaks detected. Job complete.
Near Austin, TX 78703
Jacob
Job Details: 05/22/2020
REFRIGERATOR WHIRLPOOL KBFN502ESS Arrived onsite for doors to unit making a noise when being opened all the way. Tested unit. Found that both hinges at the top of the refrigerator where not tightened down properly causing a loud noise. Tightened down hinges. No more noise coming from doors. No issues at this time. Job complete
Near Kyle, TX 78640
Leonardo
Job Details: 05/22/2020
COOKTOP MAYTAG MET8720DH02 Arrived on site to test unit for RF burner not coming on. Found shorted burner will order new burner WPW10251108. ; ordrng 1 WPW10251108 (RF BURNER )
Near Leander, TX 78641
Lou
Job Details: 05/22/2020
REFRIGERATOR GE GSHS6NGBBHSS "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the IM turned on but not harvesting. I turned the IM off and then back on and still no operation. I found the harvesting times jammed up with the stripper arm ad the motor had burnt up. I removed and replace the ice maker, cycled power to the unit and tested the ice maker. IM operated as designed. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Austin, TX 78717
Paul
Job Details: 05/22/2020
REFRIGERATOR LG LFX31945ST/02 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found out on arrival that the customer removed the upper drawer. I found the front of the upper drawer face with broken tabs and the lower tabs on the drawer face breaking off. The customer stated she is just not going to use the drawer.Call complete.
Near Burnet, TX 78611
James
Job Details: 05/22/2020
WASHER MAYTAG MHW5630HC0 Arrived on site and found customer had load running in unit. Once finished I found the load had performed as designed. I found the load to have a mixture of items and instructed customer on proper loads. Unit tests good. Job complete
Near Austin, TX 78730
Kevin
Job Details: 05/22/2020
OVEN KITCHENAID KOST100ESS01 "Arrived on site and inspected ovens and found F6 E6 showing on display, took 1 Picture. Error is a communication failure between the control panel and control board. Prescreened control board is not correct took one picture and sent it to parts Department. ; ordrng 1 PARTSRESEARCH (CONTROL BOARD ) and 1 W11087446 (console)"
Near New Braunfels, TX 78130
Noah D
Job Details: 05/22/2020
MICROWAVE GE JVM3160RF4SS "Arrived on site to install parts in microwave, found mag, cap and diode tested good, called GE Techline Sr # 0379270and was told due to service pointer RA04-19 to replaced full door and latch holder assembly. Office to reschedule will need autho before installing. ; ordrng 1 WB06X10610 (SWITCH HOUSING) and 1 WB56X32785 (DOOR )"
Near Austin, TX 78733
Luis
Job Details: 05/22/2020
REFRIGERATOR KITCHENAID KSSO48FTX00 "Arrived on site for no cool. Found dye on original heat exchanger,replaced compressor installed updated heat exchanger,evaporator and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly
Near Canyon Lake, TX 78133
Richard
Job Details: 05/22/2020
WASHER WHIRLPOOL WFW5090JW0 Arrived onsite for the washer door won’t open. During testing found that the drain pump was running continuously. And the door latch was locked. Found that the CCU is faulty. Replaced CCU and washer tested good and no leaks detected. Complete
Near Cedar Park, TX 78613
Paul
Job Details: 05/22/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived onsite for a refrigerator with a strange odor. I found something that had come out of the RC return vent and fallen down on the defrost heater causing the light burning smell the customer was noticing. I could not determine what it was only that it was a yellow substance. I cleaned it out of the bottom of the drip pan and off of the defrost heater. I explained to the customer that if there was any left it would eventually burn off and go down the drain. The unit is working as designed. Call complete.
Near Austin, TX 78739
Jacob
Job Details: 05/22/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Arrived onsite for unit not making ice again. Tested unit. Found some ice blockage in fill tube. Called Techline. Suggested to change heater on fill tube. Possibly air getting in as well freezing the line. Got SR#7727884549. Replaced heater. Tested unit. Unit test good. No leaks at this time. Job complete
Near Marion, TX 78124
Noah D
Job Details: 05/22/2020
MICROWAVE KITCHENAID KHMS2056SSS2 "Arrived on site to install control console and switch board, found the spacers In the door are cracked and cannot be opened without damaging and disabling unit. Ordering new spacers. Rescheduled ; ordrng 6 8206525 (SPACER)s"
Near Buda, TX 78610
Leonardo
Job Details: 05/22/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to test unit for damage panel. Found panel scratched replaced panel test unit and unit test good job complete.
Near Lorena, TX 76655
Jonathan M
Job Details: 05/22/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator that’s still not making ice. Inspected unit and work area. Play Santa Anna ice harvest cycle and unit was able to harvest and showed been was not full. Place the unit in a . test and found temperatures above harvest temperature. Please do unit and a manual fill test and icemaker filled with water. Took temperature in the freezer compartment and found temperature is at 16°F. I called Techline and spoke to Kevin SR # 7727633865. He advised to use a temperature data blogger into the unit to see temperatures in freezer compartment and then come back and check the temperatures to figure out whether it was a cooling issue or an issue with the icemaker. Ordering UI and temperature data probe and rescheduled customer ; ordrng 1 TEMPERATUREDATABLOGGER (DATA BLOGGER) and 1 W11239666 (cntrl-elec)