Service History 627 - Appliance Express

Near Lockhart, TX 78644

Richard

Job Details: 03/15/2021

WASHER WHIRLPOOL MVWC565FW1 Arrived onsite for the washer not filling with water. Put unit into diagnostics and found no error codes . Ran water valve test and the hot and cold water valves tested good. Lid latch tested good. Ran a quick cycle and washer tested fine and filled with water . Advised customer on care and use of washer.

Near San Marcos, TX 78666

Andrew

Job Details: 03/15/2021

DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to replace left and right tub brackets for top drawer and mounting brackets. Replaced parts, tested unit, unit works good. No leaks detected. Job complete."

Near Pflugerville, TX 78660

Paul

Job Details: 03/15/2021

WASHER MAYTAG MVWX655DW2 Arrived onsite for a washer that has washer motor drain sounds. Mr stated this isnt a sound issue. He stated he heard the machine running and it started on it own. He stated the unit had no lights coming on on the console but the unit was in a high speed spin and the door could be opened when it was spinning. He stated the start/cancel button would not respond and he had to disconnect power for it to stop. He stated that after a few minutes he plugged it back in and it started spinning again. I found correct voltage and polarity to the machine. The main control will need to be replaced as I could not find any other reason for this to happen. Ordering W11419215 CNTRL-ELEC. Office to RS.; ordrng 1 W11419215 (CNTRL-ELEC)

Near Lampasas, TX 76550

Job Details: 03/15/2021

DRYER WHIRLPOOL MED6230HW0 "Arrived on site to install previously ordered parts.Called SW who advised me to check voltage at the main control t the J8 connections. I checked as advised and found a voltage drop when starting the unit of 111 volts while the drum has to be forced to turn. Also checked voltage at the outlet and got 242/68/ 121 without moving my meter. It is suspected the outlet is defective and not providing enough voltage to start the unit as designed.I explained my findings and even demonstrated the voltage test and made her aware the unit works as designed, but the outlet is in need of repair. Checked voltage at the block and got the same readings.Customer to contact an electrician for repair to the outlet.SW NOTES FROM SAME CALL: AC. SW: *** discussed with AL, motor and control have been replaced. Drum will not turn without assist. , @ control J8 white to J9 black 121 VAC no load , drops to 111 VAC loaded drum turning,, J8 white to J9 LB voltage fluctuates from 90 to

Near Leander, TX 78641

Tommy

Job Details: 03/15/2021

DRYER WHIRLPOOL WED6620HC1 Arrived onsite for previously diagnosed parts. Upon arrival replaced unit UI and control and tested. Unit is now operating as designed. Job Completed.

Near Austin, TX 78730

Luis

Job Details: 03/15/2021

REFRIGERATOR KITCHENAID KSSC48QKS01 "Arrived on site,replaced water valve and filter housing,turned water source back on,no leaks,tested water dispenser no leaks.

Near Austin, TX 78732

Brandon

Job Details: 03/15/2021

COOKTOP KITCHENAID KGCP463KSS03 "Arrived on site to replace front left orifice holder, after replacing, unit tested good,

Near Austin, TX 78757

Matthew

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRF560SEYM02 Arrived onsite for refrigerator section not cooling. Upon inspection found frost covering evaporator cover. Removed FC drawers to access evaporator. Found evaporator fan frozen in place and a broken fan blade. Also found clogged drain line. Removed clogged line but will need to replace fan blade. Office to reschedule ; ordrng 1 WPW10139483 (blade-fan)

Near Austin, TX 78756

Luis

Job Details: 03/15/2021

ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for a defective compressor also found fan running weak which caused compressor failure. Replaced compressor,evaporator,filter drier and fan motor,vacuumed system down unit kept vacuum recharged system to manufacture spec,ran diagnostics good frost pattern on evaporator. Reassembled unit ran diagnostics no leaks from tubing or drain."

Near Pflugerville, TX 78660

Chase

Job Details: 03/15/2021

OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to check oven for not shutting off. Customer explained several situations where cooling fan was running for extended periods of time and oven continued to be very hot even after being shut off. Informed customer of cooling fan operation and the reason for it. Also discussed the oven insulation and length of time for internal temperatures to drop. Replaced control panel as a safety precaution to ensure that it is operating properly and not starting cycles on its own. Tested unit and gave customer information to connect to Wi-Fi. Job complete

Near Austin, TX 78747

Kevin

Job Details: 03/15/2021

DRYER WHIRLPOOL WED6120HW0 "Arrived on site and attempted to replace blower wheel diagnosed on previous visit. Old blower wheel will not separate from motor shaft, sent video to DW of attempt. A new motor, housing, and blower wheel will be needed to complete repair.; ordrng 1 W10888146 (Housing) and 1 W10841728 (Seal) and 1 279787 (Motor)"

Near The Hills, TX 78738

Robert

Job Details: 03/15/2021

COOKTOP KITCHENAID KECC562GBL3 Arrived on job for complaints of burner not working properly. Found the inner section of burner not working replaced switch and burner now all burners working properly.

Near Kyle, TX 78640

Richard

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived onsite for the refrigerator has condensation running down the center mullion. During inspection found condensation on the center mullion. Called tech line and did a video chat. Tech line told me to unplug the condenser fan motor and put run my hand down the center mullion to feel for heat. Only two parts of the mullion had a little heat and the rest was cold. Tech line stated that the clips for the center mullion were not connected properly at the factory.

Near Austin, TX 78721

Matthew

Job Details: 03/15/2021

WASHER WHIRLPOOL WFW87HEDW0 "Arrived onsite for washer door locked. Upon inspection found loose harness connector. Established connector, tested unit and unit is functioning properly. No leaks present at this time. Job complete"

Near Lockhart, TX 78644

Richard

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL KRSC503ESS01 Arrived onsite for the refrigerator ice maker not working. Before replacing the ice maker that was ordered I inspected the lower door harness for broken wires. During inspection found that there are 3 wires that are broken which is why the ice maker is not working . Unable to repair the wires because they are too short. The freezer door will need to be replaced .

Near Austin, TX 78717

David S

Job Details: 03/15/2021

OVEN WHIRLPOOL WOS92EC0AS03 Arrived on site for oven display not working. I inspected the unit and work area. I found the thermal fuse broken.I replaced the thermal fuse and tested the unit. It is working as designed. Job complete.

Near Round Rock, TX 78665

Paul

Job Details: 03/15/2021

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for a refrigerator with a no cooling condition. On arrival the unit was unplugged. The customer stated that when this happened, everything defrosted in the FC the same day they noticed it not cooling. I ran service step 4 and found all SS components running as designed. I found the compressor drawing 1.13 amps. I found the temperature between the suction and discharge lines at the compressor only slightly different in temperature. I found the coils not frosting at all. I found the RC evaporator drip pan slightly warped and cracked. The drip pan will need to be replaced and it will need a SS repair. Ordering SS tech, 3 hour job, nitrogen tank, W11116006 RC Evaporator, WPW10608485 FC Evaporator, W10832994 Compressor, WPW10143759 UV Drier, W11506635 Coupler, W11457241 Drip Pan, & Shims. Office to RS.; ordrng 1 W11116006 (RC Evaporator) and 1 WPW10608485 (FC Evaporator) and 1 Nitrogen (Nitrogen tank) and 1 W10832994 (Compressor) and 1 WP

Near Austin, TX 78731

Luis

Job Details: 03/15/2021

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for issues. Tested deli control good,ran diagnostics during defrost unit not powering off compressor diagnosed a defective control,replaced control assembly."

Near Manor, TX 78653

Matthew

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived onsite for refrigerator icemaker not functioning. Upon inspection found icemaker not responsive. Replaced icemaker, tested unit and unit is functioning properly. No leaks present at this time. Job complete"

Near Round Rock, TX 78665

Jimmy J.

Job Details: 03/15/2021

VENTHOOD KITCHENAID KVUB606DSS3 Arrived on site for light not working again builder requesting service. Removed cover to inspect the LED lights and connectors. As I moved the cover around the lights were flickering on and off. Both LED lights are working as designed. The harness that connects to the left side LED light connector has some type of short in it.

Near Pflugerville, TX 78660

Wesley

Job Details: 03/15/2021

MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite and repaired by replacing filter board and cavity thermostat. All checks good.

Near , TX 78130

Noah D

Job Details: 03/15/2021

MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to Inspect microwave for not illuminating light, upon inspection found the control board shorted causing light issues. Replaced control and tested. Complete"

Near Los Robles, TX 78738

Robert

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on job for noise. Found diffuser cause of noise. Replaced diffuser and test. No leaks detected at time of service

Near Leander, TX 78641

Tommy

Job Details: 03/15/2021

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher door not closing properly. Upon arrival found unit strike damaged. Replaced strike and tested.unit is now closing as designed. Job Completed.

Near Mart, TX 76664

Jonathan M

Job Details: 03/15/2021

DRYER WHIRLPOOL WHD5090GW0 "Arrived on site for a dryer that is flashing an F1 and F4 codes. Inspected unit and work area. Placed unit and service diagnostics and ran through all service tests. The unit ran as designed and show the F1 error code while completing the tests.

Near Leander, TX 78641

Tommy

Job Details: 03/15/2021

MICROWAVE WHIRLPOOL WMH54521JZ0 Arrived onsite for previously diagnosed parts. Removed unit from wall. Replaced unit Mag cap and diode. Put unit back into place and preformed heat test with cup of water. Found unit is now operating as designed. Job Completed.

Near Waco, TX 76712

Jonathan M

Job Details: 03/15/2021

FREEZER WHIRLPOOL WZF34X16DW04 Arrived on site for a freezer that is not cooling properly. Inspected unit and work area. Found evidence of a defrost issue in the evaporator section. Removed evaporator cover and found that only the top three bars of the evaporator were frosted over indicating an airflow issue. Customer advised that their unit was more full of stuff but it wasnt restricting airflow. Found the evaporator fan running but on a very slow setting place unit and service diagnostics and ran the heater test. The unit started defrosting manually as designed. Steamed out remaining frost buildup and replaced the evaporator fan. Tested unit and unit is now working as designed. Call complete.

Near Georgetown, TX 78633

Lou

Job Details: 03/15/2021

MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave noises. Upon further inspection, the customer advised that after the unit shuts off and sometimes during heating cycles,#(3 hears a loud metal on metal noise. I advised that the noise is due to the damper closing. I pulled the unit from the wall and tested and found that damper closing harder than normal. Using some rubber padding, I placed some on the metal damper housing in between the damper and housing and some on the top of the damper to weigh it down. Retested the unit and and it is operating as designed with little noise. Job completed."

Near Belton, TX 76513

Job Details: 03/15/2021

WASHER AMANA NTW4605EW0 "Arrived on site to install previously ordered parts.Removed and replaced the the cam, actuator, belt and gear case.During disassembly the spaner nut and block were seized on the top of the GEARCASE.I had to use penetrating oil spray to free the spaner nut.Both the Nut and block are required to complete the repair.Ordering parts. Customer is aware of the issues p, so I left the unit unplugged and asked him not to use it until after the next repair.Office to schedule return services.Needs more work.See photos ; ordrng 1 WP389140 (Block) and 1 WP21366 (Nut Spaner)"

Near Killeen, TX 76541

Tyler

Job Details: 03/15/2021

WASHER AMANA NTW4516FW3 Arrived on site for washer not agitating. Upon arrival I found an F7E5 error indicating a shifter fault upon further inspection I found the cam and shifter had broken off of one another not long for proper connection and allowing the unit to agitate as it was intended. I ended up replacing the shifter/actuator and came assembly then ran a factory reset and ran three diagnostic test as well as a manual test to verify the unit is now functioning as designed call complete

Near Georgetown, TX 78628

Lou

Job Details: 03/15/2021

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven smells. Upon further inspection, I tested voltage at the control to the blower motor and hall sensor and found the hall sensor voltage out of range. Placed unit in diagnostics showing error code F6E4-main control. Removed and replaced the main control and blower assembly and tested and unit is operating as designed. Retested voltage to hall sensor on blower and found it within range. Made recommendations for use & care. Job completed."

Near Copperas Cove, TX 76522

Job Details: 03/15/2021

WASHER WHIRLPOOL WTW7120HW0 "Arrived on site and inspected washer without power.Confirmed the complaint and accessed the main control and found it to be defective.It was receiving 123 volts from the functioning outlet, but there were NO lights blinking on the control. There was a burn Mark on the back of the console UI that sits on top of the main control.I photographed it and will order the main control and latch and return with the previously ordered parts.Customer made aware of the latch and control being Exparts Office to schedule return services due to part availability.Needs more work ; ordrng 1 W11419051 (CONTROL) and 1 W11394572 (LATCH)"

Near Harker Heights, TX 76548

Job Details: 03/15/2021

DRYER MAYTAG MEDX655DW1 Arrived on site and inspected dryer power issues.Confirmed the complaint and found all fuses and cutoffs were operating.Found the issues are with the wiring of the new cord.Customer will need to get a new cord.Job completed

Near Liberty Hill, TX 78642

Lou

Job Details: 03/15/2021

BUILT-IN M/W KITCHENAID KMBD104GSS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the UI failure, I removed and replaced the console, display control and harness and tested. Unit is operating as designed. Customer advised that when they use the unit and steam is created inside, the display begins to malfunction as if steam is getting inside the console area somehow. I recommended that the customer continue to use the unit and monitor it and if the unit begins to malfunction again to contact whirlpool and advise. I created a sticky note for the office that if the customer calls in again for the same issue that the service call will need to be scheduled during the week to contact techline for recommendations. Job completed."

Near Austin, TX 78727

David Z

Job Details: 03/15/2021

WASHER WHIRLPOOL WTW5000DW3 "Arrived on site and installed new gearcase, motor, cam set per whirlpool instructions. Replaced all parts and ran on high speed spin / agitate for 5+ mins and did not hear any abnormal noise coming from unit. Also removed quarter from under washplate. All is now working as designed with no water leaks found. Calibrated unit. Call complete"

Near Copperas Cove, TX 76522

Job Details: 03/15/2021

WASHER WHIRLPOOL WTW4655JW1 Arrived on site and inspected washer scraping noise during agitation.Confirmed the complaint and found the cam wasnt installed properly causing the issues.Disassembled and reinstalled the cam properly and unit tested as designed.Job complete

Near Killeen, TX 76549

Tyler

Job Details: 03/15/2021

DISHWASHER GE GSD2100N10BB Arrived on site for dishwasher not draining properly. Upon arrival I found that unit was filling but during agitation the spray arm was dislodged from spray arm base due to base lock being broken. The screw to the filter was also missing causing filter to rise and not allow the check ball to seal properly. Also found timer cycling and trying to rotate while in off mode to the start of a new cycle. Siloniod and motor are functioning but the motor assembly overall is showing wear and tear that will lead to it seizing up soon. Base to spray arm and the timer are currently all that is needed for functionality but tech does recommend motor assembly to prevent further issue soon to occur. Check ball was still present and in good condition within unit. Will need ahs autho on recommendation parts from ahs before reschedule.; ordrng 1 WD12X10244 (spray arm base) and 1 WD26X10051 (Motor assembly kit) and 1 Cnote (Ahs autho needed)

Near Killeen, TX 76549

Tyler

Job Details: 03/15/2021

RANGE WHIRLPOOL WFE515S0ES0

Near Austin, TX 78757

Matthew

Job Details: 03/15/2021

REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived onsite to replace previously diagnosed parts. Replaced light switch and ice tray switch. Tested icemaker and completed harvest cycle and fill. No leaks present at this time. Job complete

Near Killeen, TX 76543

Job Details: 03/15/2021

WASHER ROPER RAX6144EQ1 "Arrived on site and inspected washer inside room underneath the carport.Inspected the washer that was full of aged water that had been inside the unit for some time.Inspected the unit and found the unit will require the timer control, main harness (all wires looked to be severed or eaten) Unit also needs the motor , drain pump and lid switch.Office to schedule return services due to part availability and authorization from AHS.Needs more work; ordrng 1 3950857 (Wiring harness) and 1 3946477 (Dial timer (white)) and 1 WP661600 (Drive motor) and 1 WP3363394 (Drain pump)"

Near Killeen, TX 76542

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL ED5VHFXVB06 Arrived on site and inspected side by side refrigerator with ice buildup on the freezer floor causing leaking.Confirmed the complaint and used my steamer to clear the drain tube that was clogged with ice.Reassembled and explained to the customer what repair was preformed.Unit makes ice.No parts needed.Job complete

Near Austin, TX 78717

David S

Job Details: 03/15/2021

COOKTOP JENN-AIR JGD3536WS01 Arrived on site for front center burner not lighting. I inspected the unit and work area. I found the igniter not sticking the burner cap. I spoke to the customer about replacing the burner head. I replaced the burner head and tested the unit. It is now lighting every time.

Near Pflugerville, TX 78660

Wesley

Job Details: 03/15/2021

DISHWASHER WHIRLPOOL WDF331PAHS1 Arrived onsite and fpund dispenser damaged. Advised cuwtomer on use and care for best drying results and used dispenser to repair.

Near Harker Heights, TX 76548

Wesley

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL GS6NHAXVS03 Arrived onsite and replaced start device. Unit is now operating as designed. Advised customer on repair.

Near Cedar Park, TX 78613

David S

Job Details: 03/15/2021

RANGE GE JGB660SEJ1SS Arrived on site to install previous diagnose part. I gained access to the spark module. I replaced it with new. I reassembled the unit and tested it. All burners are now lighting every time.

Near Austin, TX 78737

Leonardo

Job Details: 03/15/2021

OVEN WHIRLPOOL KODE500ESS04 Arrived on site to test unit for loud noise and dust from convection element. Found bad convection fan and element. Ordering parts office to reschedule will need a 2 man job ; ordrng 1 W10860984 (Convection fan) and 1 W10546519 (Convection element) and 1 2manjob (2 man job)

Near Harker Heights, TX 76548

Wesley

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived onsite and replaced ui and thermistor. Unit is now operating as designed. Advised customer on repair. Unit had been defrosted for days.

Near Leander, TX 78641

Tommy

Job Details: 03/15/2021

COOKTOP WHIRLPOOL WCG55US0HS "Arrived onsite for unit having gas leak. Upon arrival found unit oven was in the way and wired into left side cabinet, either unit oven will need to be removed or cooktop pulled to gain access to line going to cooktop. Customer to call and reschedule upon having access to cooktop. ; O-emld tckt"

Near Harker Heights, TX 76548

Wesley

Job Details: 03/15/2021

RANGE AMANA AER6303MFS2 Arrived onsite and found dead control. Repaired by replacing control. Unit is now operating as designed.

Near Mount Calm, TX 76673

Jonathan M

Job Details: 03/15/2021

WASHER WHIRLPOOL MVWC565FW2 Arrived on site for a washing machine that still would not finish the cycle. Inspected unit and work area. Placed unit in service diagnostics and found an F7 E5 (shifter fault) error code. Ran the unit through its manual tests and found the shifter not shifting into the agitations cycle. Replaced actuator again and tested unit. Unit is not working as designed. Call complete.

Near West, TX 76691

Jonathan M

Job Details: 03/15/2021

DISHWASHER GE GDT580SSF8SS Arrived on site for a dishwasher thats not washing dishes. Inspected unit and work area. Place unit and service diagnostics and found recirculation pump not washing. Found proper voltage going to the pump. Replaced pump and tested unit. Unit is working as designed with no leaks present. Call complete.

Near Austin, TX 78745

Luis

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site for no ice. Ran diagnostics thermistor on icemaker reading open,ordering a new icemaker ; ordrng 1 W11284458 (Icemaker)"

Near San Marcos, TX 78666

Andrew

Job Details: 03/15/2021

WASHER AMANA NTW4516FW3 Arrived on site to test unit for loud squeal. Found belt slipping. No signs of oil leaks or weak gearcase. Recommend replacing belt and drive pulley. Office to reschedule.; ordrng 1 W10721967 (drive pulley)

Near Belton, TX 76513

Tyler

Job Details: 03/15/2021

WASHER LG WT1501CW Arrived on site for washer needing previously diagnosed rotor stater and clutch assembly etc. Upon rival I was able to assemble and install the previously diagnosed parts and then reassemble the machine and ran a factory reset. At this time unit passed both and diagnostics and quick wash mode. No leaks before during or after repairs call complete

Near Georgetown, TX 78633

Lou

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the power board failure and ice maker failure, I removed and replaced both and found that the UI continues to not function. I tested the UI and found it not getting voltage. Retested the power board at P2-1 & 4 and found 5VDC and not 14VDC. Made contact with in house tech support PR and had me test several pinpoints on the controls and could not determine where the drop in voltage was coming from.I advised the customer that the power board, user interface and LED control would need to be replaced ; ordrng 1 W10830278 (Power board) and 1 W10830288 (LED control) and 1 W10843055 (HV control) and 1 W11089931 (UI)"

Near , TX 78738

Robert

Job Details: 03/15/2021

MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on job for complaints of noise and light not shutting off. Adjusted door switch holder for better contact. Will need control to correct light issue. ; ordrng 1 W11182110 (cntrl-elec)

Near West, TX 76691

Jonathan M

Job Details: 03/15/2021

WASHER GE GTW685BSL0WS Arrived on site for a washing machine thats leaking water. Inspected unit and work area. Customer advised that the unit is leaking water into his basket when not in use. Confirm customers complaint and replaced water valve. Tested unit and the unit is now working as designed. Call complete.

Near Leander, TX 78641

Tommy

Job Details: 03/15/2021

WASHER WHIRLPOOL WTW5100HW0 Arrived onsite for washer not dispensing unit water softener. Upon arrival found unit valve operating as designed but unit dispenser not allowing water to get to softener ordering new dispenser. Office to reschedule.; ordrng 1 W11239953 (Drawer)

Near China Spring, TX 76633

Jonathan M

Job Details: 03/15/2021

REFRIGERATOR GE SSL25KFPDBS Arrived on site for refrigerator thats intermittently cooling. Inspected unit and work area. Found the freezer sitting at 34°F. Remove the evaporator cover and found no evidence of a defrost issue. Removed compressor cover and found the condenser fan not running. Replace the condenser fan and tested unit. Unit is now working as designed. Call complete.

Near Killeen, TX 76543

Job Details: 03/15/2021

COOKTOP FRIGIDAIRE FEF366EMC Arrived on site and inspected range front burners not working.Confirmed the complaint and found the infinite switches and elements were all defective.R&R all and unit tested unit designed to customers satisfaction.Job complete.AHS

Near Killeen, TX 76543

Wesley

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite and found unit operating as designed with low ice production. Advised customer on maintenance and use and care. Ice is producing at this time.

Near Harker Heights, TX 76548

Wesley

Job Details: 03/15/2021

RANGE WHIRLPOOL RF376PXEQ1 Arrived onsite and repaired hinges. Unit is now operating as designed.

Near Killeen, TX 76549

Tyler

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL GI5FSAXVY02 Arrived on site for refrigerator needing previously diagnosed high-voltage board as well as you I in control kit due to unstable power connection between high-voltage and why as well as you are shorting out not allowing for user input. After installing both needed kids I was able to program the refrigerator to its pre-designed 1617 code found on model tag. I was in able to verify and test that the UI as well as all other functionality in the fridge are working as designed I did however inform the customer that it will take at least 24 hours to cool to safe temperatures before allowing food to be put on. Call complete

Near Hutto, TX 78634

Jimmy J.

Job Details: 03/15/2021

MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to install previously diagnosed parts. Removed control and installed new control. Cycled power for two minutes. Removed UI and installed new UI. Turned back on. Ran oven to preheat to 350. Heating as designed. Ran microwave with a cup of water and it too is heating as designed. Job completed.

Near Harker Heights, TX 76548

Wesley

Job Details: 03/15/2021

DRYER MAYTAG MEDE300VF2 Arrived onsite and repaired unit by replacing failed element. All checks good. Advised customer on repair.

Near Waco, TX 76712

Jonathan M

Job Details: 03/15/2021

OVEN FRIGIDAIRE FPET3077RFB "Arrived on site for an oven that wont heat. Inspected unit and work area. Tested unit on both ovens for a 350° bake cycle and the unit ran as designed. The customer advised that the last time she tried it, the unit would not turn on. She did advise that another company had come out and reset her unit but she hadnt tried it since. Unit got to 350° temperatures and was cycling properly. Advise the customer that the unit is working as designed. Call complete."

Near New Braunfels, TX 78132

Noah D

Job Details: 03/15/2021

OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site to inspect oven for missing trims, upon inspection found the trim missing, replaced trim and reinstalled oven. All functions worked correctly. Complete"

Near Canyon Lake, TX 78132

Andrew

Job Details: 03/15/2021

VENTHOOD UNKNOWN WVU37UC6FS1 "Arrived on site to replace fan blower assembly from previous diagnosis. Replaced blower, tested unit, unit is no longer making noise. Job complete."

Near Leander, TX 78641

Tommy

Job Details: 03/15/2021

DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher not turning on. Upon arrival found unit power cord not wired in. Wired in unit power cord and tested. Unit is now operating as designed. Job Completed.

Near Round Rock, TX 78681

Justin

Job Details: 03/12/2021

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for visibly broken parts. Upon further inspection I found the adjusters broken and needing to be replaced. I installed the new adjusters and tested the unit. The unit is now working as designed. Call complete.

Near San Marcos, TX 78666

Noah D

Job Details: 03/12/2021

WASHER WHIRLPOOL WTW5105HW0 "Arrived on site to inspect washer for not spinning, upon inspection found the washer spinning normally and drain working correctly. Spoke with customer and found a intermittent issues with cycling, replaced control. Complete"

Near Austin, TX 78737

Robert

Job Details: 03/12/2021

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on job for complaints of no lights found freezer module not working.

Near Waco, TX 76710

Jonathan M

Job Details: 03/12/2021

WASHER MAYTAG MVW7232HW0 Arrived on site for a washing machine thats making thumping sound. Inspected unit and work area. Customer advised that the unit is making kind of a grinding sound not a thumping sound. Tested unit and then auto test and found the unit making a clicking sound underneath the washer. Remove rotor and found the rotor spline completely eaten way. Replaced rotor and tested unit. Unit is working as designed. Call complete.

Near Cedar Park, TX 78613

Paul

Job Details: 03/12/2021

MICROWAVE KITCHENAID KMBP100ESS03 Arrived onsite for a microwave with the cavity light is not working. I removed the microwave and found 12VAC to the bulb. I found the bulb burned out. I replaced the bulb and found the unit working as designed. Call complete.

Near Spicewood, TX 78669

Brandon

Job Details: 03/12/2021

DRYER MAYTAG MED5630HC1 "Arrived on site to replace broken door seal, after replacing, unit tested good."

Near Seguin, TX 78155

Noah D

Job Details: 03/12/2021

REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Arrived on site to inspect fridge for not cooling correctly, upon inspection found the fridge working to specs, customer had left freezer open and caused frost error. Customer defrosted and all functions returned. Ice had melted and caused a pool in icemaker, cleared ice.Checked for defrost error and found no issues with evap. Complete"

Near Killeen, TX 76549

Wesley

Job Details: 03/12/2021

WASHER WHIRLPOOL MVWX655DW1 Arrived onsite for Or spinning out and found winding a tested good with no load and replaced control but still not spinning well and found run motor overheating with f7 error. Ordering motor and capacitor to repair. ; ordrng 1 W10625046 (Capacitor) and 1 W10006487 (Motor)

Near Austin, TX 78753

Matthew

Job Details: 03/12/2021

DRYER WHIRLPOOL LGR4634JQ0 "Arrived onsite for dryer not heating. Upon inspection found failed fuse. Replaced fuse, tested unit and unit is functioning properly. Job complete"

Near Austin, TX 78753

Leonardo

Job Details: 03/12/2021

MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site to unit 2303 to test unit for not working. Also found unit damaged and found cavity damaged and door and switch holder and door key.

Near Georgetown, TX 78626

Tommy

Job Details: 03/12/2021

DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for unit not dispensing. Upon arrival found unit dispenser door damaged but upon testing with new dispenser also found unit control was communicating with dispenser intermittently. Replaced control and dispenser. Unit is now operating as designed. No detected during service. Job Completed.

Near Dripping Springs, TX 78620

Richard

Job Details: 03/12/2021

DRYER WHIRLPOOL LE5600XSN0 Arrived onsite for the dryer drum not turning. During testing found that the belt was broke. . Used repair kit and replaced the belt and idler pulley. Dryer tested good. Complete.

Near McGregor, TX 76657

Tyler

Job Details: 03/12/2021

MICROWAVE FRIGIDAIRE FFMV162LSA Arrived on site for microwave that door handle was cracked and also inner door trim was cracked and falling off. Upon arrival I confirmed damaged areas of door and was able to assess that door to microwave age and the cooktop range underneath unit that the years of heat damage had caused wear and tear and door plastic. After getting autho I was able to replace door and reassemble and test that its fully functioning as designed.

Near Waco, TX 76707

Jonathan M

Job Details: 03/12/2021

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site for the refrigerator thats leaking water. Inspected unit and work area. The customer advised that the icemaker is not even getting water and that its leaking from behind the icemaker. Jumped icemaker and confirmed customers complaint. Removed evaporator cover and removed the fill tube from the back. Found an ice clump in the middle of fill tube going down to the extension causing water to over flow and leak has it filled. Removed ice buildup and tested unit. Unit is now working as designed. Call complete.

Near Temple, TX 76504

Kayman

Job Details: 03/12/2021

REFRIGERATOR WHIRLPOOL WRT111SFDM04 Arrived onsite to install previously diagnosed parts. I installed the center hinge and evap cover. The door was still catching on the frame so I called techline. We were able to adjust the upper hinge so that the door will close easily. The unit is working as designed at this time and no air leaks were detected. SR#7730227873 job complete.

Near Austin, TX 78723

Matthew

Job Details: 03/12/2021

RANGE WHIRLPOOL WEG745H0FS0 Arrived onsite to replace previously diagnosed parts. Replaced cooling fan. Tested unit and unit is functioning properly. No noise. Job complete

Near Cedar Creek, TX 78612

David S

Job Details: 03/12/2021

REFRIGERATOR GE GFE26JMMAFES Arrived on site for controls not acting right. I inspected the unit and work area.I found ice build up in the shoot and the ice maker cabinet. I removed all of the ice. I inspected the controls and found them unresponsive most of the time. I checked voltage to the ice maker and found none. I am ordering the main control and the UI control. The office will reschedule when we have an eta on the parts.; ordrng 1 WR55X30297 (Control slate) and 1 WR55X35106 (Control t main bf vs) and 1 Authorization (Authorization)

Near San Marcos, TX 78666

Noah D

Job Details: 03/12/2021

WASHER WHIRLPOOL ADB1400AGS1 "Arrived on site to inspect dishwasher for not dropping and melting pods. Upon inspection found the breaker off and not allowing unit to start. Customer had a breaker popped. Unit turned back on when breaker was flipped, replaced dispenser due to bad opening sequence. Complete"

Near West Lake Hills, TX 78746

Kevin

Job Details: 03/12/2021

WASHER MAYTAG MHW5500FC0 "Arrived on site and inspected washer and found drainpump catch is blocked by clothing. After removing blockage drainpump is operating properly in a diagnostic cycle.

Near Spicewood, TX 78669

Brandon

Job Details: 03/12/2021

DRYER MAYTAG MED8630HW0 "Arrived on site for customer complaint of unit making metal on metal noise, found drum was not riding smooth causing vibration and sometimes hitting the sides. Ordering rear bulkhead, roller wheels, motor, and wheel. ; ordrng 1 Cnote (Office to reschedule/ 2 hour job) and 1 W11209934 (Rear bulkhead) and 4 W10314171 (Rollers)s and 1 W11104018 (Air duct) and 1 Cnote (Auth)"

Near Austin, TX 78747

Chase

Job Details: 03/12/2021

REFRIGERATOR WHIRLPOOL WRF555SDHV03

Near Spicewood, TX 78669

Brandon

Job Details: 03/12/2021

MICROWAVE WHIRLPOOL WMC30516AS0

Near Manor, TX 78653

Chase

Job Details: 03/12/2021

OVEN WHIRLPOOL WOD51EC0HS01

Near Elgin, TX 78621

David S

Job Details: 03/12/2021

WASHER MAYTAG MVWX655DW1

Near Bastrop, TX 78602

Andy

Job Details: 03/12/2021

WASHER MAYTAG MVWC465HW2 Arrived on site to install previously previously diagnosed parts. Removed failed parts and replaced with new.

Near Canyon Lake, TX 78133

Andrew

Job Details: 03/12/2021

WASHER AMANA NTW4516FW3 "Arrived on site to replace drain pump from previous diagnosis. Customer did hook unit up to hot water. Replaced drain pump, tested unit, unit works good. No leaks detected. Job complete."

Near Pflugerville, TX 78660

Chase

Job Details: 03/12/2021

REFRIGERATOR WHIRLPOOL WRV986FDEM01

Near Spicewood, TX 78669

Brandon

Job Details: 03/12/2021

DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for customer complaint of unit not heating, ran diagnostic test cycle, unit tested good, showed customer heating is working as designed.

Near Wimberley, TX 78676

Richard

Job Details: 03/12/2021

MICROWAVE KITCHENAID KMCC5015GSS1

Near Kyle, TX 78640

Kevin

Job Details: 03/12/2021

WASHER MAYTAG MVWC565FW2 "Arrived on site and inspected washer and found saved error codes for Long fill, motor unable to reach target rpm, oversuds. Ran all functions in manual diagnostics and everything is running properly. Found customer is using 9HE detergent. Explains how this can cause sudsing issues. Ran a calibration cycle and an automatic test cycle and they both passed properly., Job complete."

Near Buda, TX 78610

Leonardo

Job Details: 03/12/2021

DISHWASHER WHIRLPOOL KDPM604KPS0 Arrived on site to install new heating element and new nuts. Replaced all parts test unit and unit test good job complete.