We serviced a
WHIRLPOOL WASHER
Model WDF330PAHS4
Near Austin, TX 78744
Kevin
Job Details:
04/12/2022
"Arrived on site and found builder still had water turned off to dishwasher at source. After correcting this ran a diagnostic cycle and confirmed all functions are operating properly. No further repairs required at this time no water leaks from connections at time of service, job complete"
We serviced a
MAYTAG WASHER
Model MHW8630HC3
Near Austin, TX 78731
Kevin
Job Details:
04/12/2022
"Arrived on site and replaced dispenser drawer per service pointer W11481731. After replacement ran diagnostic cycle and confirm washing machine is operating normally, job complete"
We serviced a
MAYTAG DRYER
Model MEDC415EW1
Near Austin, TX 78759
Kevin
Job Details:
04/12/2022
"Arrived on site and found thermal fuse has failed , after replacement it is working properly. Found vent to the exterior is clogged/blocked and will need to be cleaned/cleared before dryers use again, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXSSA
Near Lakeway, TX 78734
Brandon
Job Details:
04/12/2022
"Arrived on site for customer complaint of unit leaking, I ran test cycle after adjusting the door gasket, unit tested good. Spoke with office, this is under a callback period"
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Briarcliff, TX 78669
Brandon
Job Details:
04/12/2022
"Arrived on site for customer complaint of screws loose in upper oven, I found screws backed out, I added bigger screws to secure broil element housing, unit tested good.
We serviced a
SAMSUNG DRYER
Model DVE50R5200W/A3
Near Austin, TX 78759
Kevin
Job Details:
04/12/2022
"Arrived on site and inspected dryer and found it is noisy while running. Disassemble dryer and found a handkerchief caught in the blower wheel. After removing handkerchief dryer is now running quietly
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78759
Kevin
Job Details:
04/12/2022
"Arrived on site and replaced heating element per service pointer W11540964, ran a diagnostics cycle after to confirm operation. No water leaks detected at time of service, job complete."
We serviced a
WHIRLPOOL COOKTOP
Model KGCC566RBL07
Near Austin, TX 78730
Kevin
Job Details:
04/12/2022
Arrived on site and replaced front left orifice holder recommended hi tech line to previous technician. This along with the previous parts replaced represents all the functional components for the left front burner. There is no further adjustment or replacement of parts available that could make a difference to the customers experience. If issue returns refer call back to whirlpool. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Austin, TX 78735
Kevin
Job Details:
04/12/2022
"Arrived on site and inspected dryer and found it is not eating, disassemble dryer and found harness on motor is not properly secured. After reconnecting it dryer is now eating properly, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS1
Near Cedar Park, TX 78613
David S
Job Details:
04/12/2022
Arrived on site to install previous diagnose parts. I opened the harness and found the wrong harness in the box. I found the correct part ordered. I am ordering another harness. Office to reschedule when we have eta on the part.; ordrng 1 W10868082 (Harness)
We serviced a
KENMORE WASHER
Model 110.2613241
Near Cedar Park, TX 78613
David S
Job Details:
04/12/2022
Arrived on site washing machine leaking. I inspected the unit and work area. I ran a diagnostics cycle and found the inlet valve leaking. I installed the new water valve. I reassembled the unit and tested it. It is now working without any leaks.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Temple, TX 76502
David Z
Job Details:
04/12/2022
"Arrived on site to follow up on washer not progressing and running loads. Replaced gearcase, cam, belt and tested. Unit not shifting. Replaced shifter and retested. Verified all functions working as designed. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Spicewood, TX 78669
Brandon
Job Details:
04/12/2022
"Arrived on site for customer complaint of unit not making much ice, found recirculating pump failed, reservoir pump failed, and unit not draining properly. Ordering pumps, and instructed customer to have gravity drain inspected. Customer is going to contact builder to have drain inspected, I mentioned to him we could install a 1901a pump, ; ordrng 1 W11542868 (Reservoir drain pump)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Spicewood, TX 78669
Brandon
Job Details:
04/12/2022
"Arrived on site for customer complaint of unit leaking out of the vent when in use, found vent stuck open in wash cycle, I replaced vent, checked voltage to the vent during wash cycle, unit tested good. Called techline to document SR#7733407356"
We serviced a
WHIRLPOOL RANGE
Model JGRP536HL01
Near Spicewood, TX 78669
Brandon
Job Details:
04/12/2022
"Arrived on site for customer complaint of griddle not working and tripping breaker, found faulty switch and loose connection at griddle, I replaced switch and fixed connection issue, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GBS0
Near Cedar Park, TX 78613
David S
Job Details:
04/12/2022
Arrived on site for dishwasher having a burning smell. I inspected the unit and work area. I gained access to the control and wiring and found no signs of burning or shorts. I ran a diagnostics cycle and found the motor hard to start. I installed the heating element. I ran a diagnostics cycle and found it heating.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LVAXWQ
Near Kyle, TX 78640
Kevin
Job Details:
04/12/2022
"Arrived on site and replaced defrost controller and bimetal, refrigerator should now be defrosting properly, job complete collected remaining balance"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Andice, TX 78628
Cliff
Job Details:
04/12/2022
Arrived on site to diagnose a refrigerator that is not sealing properly. Found right side rc door gasket torn and it will need to be replaced to complete repairs. Return date set for 4/18.; ordrng 1 W10830274 (Gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Bertram, TX 78605
Cliff
Job Details:
04/12/2022
Arrived on site to diagnose a refrigerator that is leaking. Found icemaker fill line scratched where it goes into Geddes fitting. Removed damaged portion of line and reconnected it. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Burnet, TX 78611
Cliff
Job Details:
04/12/2022
Arrived on site to diagnose a microwave with a turntable motor not working. Found motor ohms out and control is faulty. Control will need to be replaced to complete repairs. Return date set for 4/19.; ordrng 1 W11325786 (Appliance manager microwave control)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Burnet, TX 78611
Cliff
Job Details:
04/12/2022
Arrived on site to replace previously ordered parts for washer. Replaced cap and motor and tested unit. Found all is working properly at this time.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS00
Near Georgetown, TX 78633
Jonathan S
Job Details:
04/12/2022
"Arrived on site for built in microwave with intermittent error F2-E1 stuck key. Found keys responsive at time of service. Attempted to enter diagnostics mode and keys would respond but was not able to get to diagnostics menu. Would need to replace UI for error. ordrng 1 W11229663 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Georgetown, TX 78633
Jonathan S
Job Details:
04/12/2022
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found cubes in ice maker, found no signs of frozen fill tube. Cycled ice maker and found no response. Left door opened to ensure thermistor read above -4?. Measured voltage to ice maker and found present. Will need to replace ice maker. Found no ETA available on part. Office to schedule return when ETA is available. ; ordrng 1 W11455232 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78724
Tyler L
Job Details:
04/12/2022
"Arrived on site for install of previously diagnosed parts. Installed new control and UI. plugged unit back in and power and cooling functions were restored. Tested air damper and it is working well. Good frost pattern developing on evaporator and fan working well. No other issues at this time, job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Georgetown, TX 78633
Jonathan S
Job Details:
04/12/2022
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found ice maker dry. Gained access to fill tube heater and measured resistance, found opened. Per diagnostics mode and tested water dispenser then IM fill cycle. Found inlet valve activated and no water to ice maker. Will need to replace fill tube heater. Found no ETA available on part. Office to schedule return when ETA is available . ; O-emld tckt"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Georgetown, TX 78633
Jonathan S
Job Details:
04/12/2022
Arrived on site for oven combo microwave turn table not turning. Inspected unit and work area. Found turntable off in tools settings. Turned turn table on and tested microwave operation. Found working as designed. Spoke with customer on tools settings. Unit is operating as designed. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Jonathan S
Job Details:
04/12/2022
Arrived on site to install previous diagnosed part. Removed failed UI and installed new. Assembled unit and set up time and date. Assisted customer connecting to WiFi. Tested heating operation. All tested good and UI was responding as designed. Job completed.
We serviced a
KITCHENAID OVEN
Model KODE300ESS00
Near Georgetown, TX 78633
Jonathan S
Job Details:
04/12/2022
Arrived on site to install previous diagnosed parts. Inspected unit and work area. Tested incoming voltage at control and found correct. Powered unit off and measured both bake and broil element and found within range. Called Whirlpool tech support and spoke Adrian. Tested all sensor and element again with incoming voltage. Found all correct. Removed failed power control and installed new. Removed upper door gasket and installed new. Assembled unit and tested heating operation . Found unit working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78724
Tyler L
Job Details:
04/12/2022
Arrived on site for install of previously diagnosed parts. Installed new fuse and tested. Unit immediately blew the fuse again. Upon further inspection found the new diode was installed wrong. Will need new fuse and prescreened parts. Ordering control as well. Office to reschedule.; ordrng 1 W10138793 (Fuse) and 1 W11552018 (Control)
We serviced a
GE REFRIGERATOR
Model GFD28GSLFSS
Near Austin, TX 78721
Tyler L
Job Details:
04/12/2022
"Arrived on site for complaints of FC light not turning off, and UI unresponsive. Found FC light staying on and UI showing no lights and not responding. Spoke to SW to help diagnose. Ran multiple voltage and resistance checks at the main board and the door board. Bypassed FC door switch and tested. Found FC door switch to be good.Will need new UI and RC left door switch. Office to reschedule.; ordrng 1 WR55X30486 (UI) and 2 Wr23x29161s"
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS2
Near Austin, TX 78721
Tyler L
Job Details:
04/12/2022
"Arrived on site for complaints of paint/finish wearing off. Found the finish on some of the burner heads were wearing off, took picture. Found the grates had similar spots where it was wearing off. Advised customer that this is a cosmetic repair and is not covered under warranty past 30 days.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Jonathan S
Job Details:
04/12/2022
"Arrived on site to install previous diagnosed parts. Customer stated that failure reoccured. He stated that unit will stop running and only the UI will light when failure occurs. Removed failed auger motor, shaft and ice chute. Installed new and tested dispenser operation. Removed failed ice door and installed new. Performed diagnostics mode and ran test 4 and found no response from 3 way valve. When removed from diagnostics mode unit continued to shift 3 way valve and go to damper control and continued to switch back and forth with nothing else running. Gained access to deli harness and held away from control to unit and found unit went in to normal cooling mode and light came back on. Will need to replace deli harness, UI, deli control, damper and UI. Will need authorization to continue with repair. Office to schedule return when ETA is available on parts. ; ordrng 1 W11170612 (Deli harness) and 1 WPW10769076 (Deli control) and 1 WPW10248595 (Damper control) and 1 W11106553 (Ui)"
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Granger, TX 76530
Gerry C
Job Details:
04/12/2022
"Arrived to inspect no cool. I found the compressor only drawing 0.46 amps and upon startup, the high side warmed for about three minutes and then cooled to room temperature. The drier was cool to the touch and I suspect a failed compressor. Office to order compressor, dye drier and service port. Office to schedule return service for two hours. No water connections, chest freezer unit.; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W10913906 (Serivce Port) and 1 2hourservice"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Taylor, TX 76574
Gerry C
Job Details:
04/12/2022
"Arrived for no cool. I found the factory tubing at the compressor high side had fractured and allowed refrigerant to escape and the system was in vacuum at my arrival. I corrected the issue by removing the affected area and re-brazing. I vacuumed to the pumps ultimate vacuum and then allowed it to set for 15 minutes. Holding vacuum, I charged with the mfg prescribed charge and tested. The unit cooled as designed and I found no evidence of leaks throughout the rest of the system, including both evaporators. No leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ2
Near Taylor, TX 76574
Gerry C
Job Details:
04/12/2022
"Arrived to instal previously diagnosed and ordered part. I removed the faulty harness and installed the replacement. I verified correct wire routing and tested the unit, all burners and bake simultaneously. The unit worked as designs, operational test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Taylor, TX 76574
Gerry C
Job Details:
04/12/2022
"Arrived to inspect no cool. I found the unit barely cooling and there was frost on the capillary tube, just prior to the evaporator. Pressures denoted a restriction and I removed and replaced the dye drier, service port and compressor. I vacuumed the the vacuum pump ultimate vacuum and then allowed to sit for 15 minutes. Holding vacuum, I charged with the mfg prescribed refrigerant and tested. The unit cooled as designed and the capillary tube frosting was corrected. No leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Taylor, TX 76574
Gerry C
Job Details:
04/12/2022
Arrived to inspect leak. I found a tear in the lower part of the bellow. I removed and replaced the bellow and tested and the issue was corrected. No leaks of the water supply observed.
We serviced a
JENN-AIR OVEN
Model JJW2830WP02
Near Spicewood, TX 78669
Brandon
Job Details:
04/12/2022
"Arrived on site for customer complaint of double oven not working and giving error code, found blower motors not cooling properly, ordering blower motors. ; ordrng 1 WPW10273667 (Upper blower)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Marion, TX 78124
Andrey
Job Details:
04/12/2022
"Arrived on site to test unit for no cool, tested unit found evap fan running but evap completely frozen over, put unit into diagnostics heater is activating and defrosting, inspect unit for air leaks and found damage to cabinet around bottom hinge causing door to sag and door switch does not get engaged at all, closed door, pulled back gasket and the light is still on, called tech line and presented my findings, tech line stated that customer needs to call customer service to determine how they will proceed with this at this time job complete Sr#7733413069"
We serviced a
KITCHENAID COOKTOP
Model KICU569XBLQA
Near Seguin, TX 78155
Andrey
Job Details:
04/12/2022
"Arrived on site to test unit for not functioning correctly, unit is unresponsive to any diagnostics, cycled power no lights illuminated on display, removed top and found unit is receiving proper voltage, ordering module, module ss and UI, parts are out of stock and customer cant wait this long any more he will be calling Best Buy to see if he can get a new unit, Office to follow up with customer or Best Buy to see how to proceed; ordrng 1 WPW10396615 (User interface) and 1 W10857233 (Module) and 1 W10885135 (Module ss)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Canyon Lake, TX 78130
Andrey
Job Details:
04/12/2022
"Arrived on site to replace previously diagnosed control, replaced control tested unit, unit running as designed, job complete"
We serviced a
JENN-AIR FREEZER
Model JF42NXFXDE02
Near Austin, TX 78738
Luis
Job Details:
04/12/2022
"Arrived on site. Found defective led modules,per service pointer replaced all led modules in fresh food and freezer section. Autho S84638"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE334GPS0
Near New Braunfels, TX 78130
Andrey
Job Details:
04/12/2022
"Arrived on site to test unit for 8-2 error code, tested unit found wash motor will engage intermittently and system throwing 4-4 error wash motor failure, ordrng 1 W11178672 (Wash motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near New Braunfels, TX 78132
Andrey
Job Details:
04/12/2022
"Arrived on site to test unit for lights not working and not cooling correctly, tested unit found bad led module in freezer, replaced module, all light returned to normal, unit temp set to 33,put temp probe into RC and temp is reading 33, stated to customer that unit is cooling properly and Raise the temperature to 36, at this time the unit is running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near New Braunfels, TX 78132
Andrey
Job Details:
04/12/2022
"Arrived on site to test unit for broken glass, tested unit found inner glass broken, customer would want this repair done asap, spoke to office and was advised to schedule for Friday ordering parts follow up is required ; ordrng 1 W11455100 (Inner glass) and 1 W11455086 (Inner glass)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near New Braunfels, TX 78132
Andrey
Job Details:
04/12/2022
"Arrived on site to replace previously diagnosed sump and motor, verified that part was needed, replaced sump, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
JENN-AIR OVEN
Model JJW3830DP01
Near New Braunfels, TX 78132
Andrey
Job Details:
04/12/2022
"Arrived on site to test unit for F2E1 stuck key pad, tested unit found no loose connections, cycled power to unit, unit powered on and error is now not present, put unit into heating program, no issues were detected unit is running as designed, customer will monitor unit and if error comes back he will call office and UI will have to be ordered,
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Elgin, TX 78621
Joe Z
Job Details:
04/12/2022
"Arrived on site for unit making lots of noise. Found suspension is shot. Replaced suspension and basket remains swinging side to side. Need to replace gearcase. Wash plate is seized on. Need to order washplate, alsosoumd shield are worn off need to order sound shields, will be replacing hub, belt, and cam as well. need autho . ; ordrng 4 W11197416 (Sound shield)s and 1 W10902814 (Wash plate) and 1 Needautho (Need autho)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Wesley
Job Details:
04/12/2022
Arrived onsite and found slow ignition problems. Found cause was soot build up and alignment. Cleaned ports and cap with bristle brush and reseated caps. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Pflugerville, TX 78660
Joe Z
Job Details:
04/12/2022
Arrived onsite for loud scary noise When draining. Upon arrival ran unit on diagnostics. Unit drained correctly. Found knocking and screeching sound during manual test. Need to replace cam and belt. Replaced cam and belt and test unit. Unit now operates a designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model MGD7230HW1
Near Austin, TX 78754
Joe Z
Job Details:
04/12/2022
"Arrived onsite for for Intermittent buzzing noise when in operation. Sometimes lasts the entire cycle, sometimes goes on and off during cycle. Upon arrival ran diagnostics and found no error codes. Tested unit on timed dry. Every once in a while can hear a little vibration sound. Called techline for assistance.tech explained that the area of the unit that is making the noise could be the vent hose vibrating or gas solenoid sticking. I could not get the unit to duplicate the sound having the unit pulled away from the wall. Disassembled the cabinet and bypassed the door switch to test unit. Gas solenoid and motor are operating correctly. Watched the gas and ignitor cycle throughout the cycle. Cannot get unit to duplicate. Called techline for assistance.tech explained that the area of the unit that is making the noise could be the vent hose vibrating or gas solenoid sticking. I could not get the unit to duplicate the sound having the unit pulled away from the wall. Tech gave Sr# 7733409417."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78705
Joe Z
Job Details:
04/12/2022
Arrived onsite to install previously diagnosed parts. Replaced sump and motor. Tested unit. All other functions operate as designed. No leaks present at this time.job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB2
Near Spicewood, TX 78669
Brandon
Job Details:
04/12/2022
"Arrived on site for customer complaint of broken wheels on bottom rack and unit leaking, I replaced the 2 broken wheels and tested unit for leaks, I could not duplicate leak at time of service."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78723
Tyler L
Job Details:
04/12/2022
"Arrived on site with JZ for complaints of error code and not completing the cycle. Found F0e2 over suds error. Ran quick wash cycle all the way through with no issues. Inspected drain hose and found it installed correctly. Customer has not ever noticed standing water in tub when unit is not in use. Called techline 7733405214. Techline suggested no parts being changed out and to run a load of clean towels with no soap and monitor. Customer provided 4 clean towels. Ran quick wash cycle all the way though again with the towels and the unit completed the cycle with no issues. Advised customer to switch to liquid HE detergent. She was using pods. No water leaks detected, job complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GLHS66EFSB1
Near Georgetown, TX 78626
Vincent
Job Details:
04/12/2022
"Arrived on site to inspect Refrigerator not making ice, I tested unit and icemaker was shorted out, replaced ice maker and tested and advised CX to wait 24hrs for unit to start making ice, unit is working as designed no water leaks detected during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Jarrell, TX 76537
Vincent
Job Details:
04/12/2022
"Arrived on site for range not heating correctly, inspected unit and work area. Tested temperatures and I got a total of 5 readings and got my average temperature of 389? I calibrated unit to -30?. Unit is working as designed. Job completed"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Leander, TX 78641
Kimo
Job Details:
04/12/2022
Arrived onsite for dryer not drying cloths properly. Upon inspection I found that the dryer exhaust vent was clogged with a brick of lint. I cleared this and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Leander, TX 78641
Kimo
Job Details:
04/12/2022
Arrived onsite for oven with f2e1 con key stuck. Upon arrival I check code and then followed the tech sheet and cleared code then power cycled oven and tested unit and found code was till the I checked ui harness and found the connector loose I corrected the and redid the above and found that unit operating as designed and no longer had any codes stored. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Leander, TX 78641
Kimo
Job Details:
04/12/2022
Arrived onsite for dishwasher with door that falls open. Upon inspection I found that the pads where broken. I removed them and installed new pads and tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Killeen, TX 76542
Tyler
Job Details:
04/12/2022
Arrived on site for dishwasher not draining and making a suction noise on the door shut. Upon arrival confirm complaint after further inspection and speaking with the customer found out the complaint was that water was not fully draining from the interior of the sump assembly under the filters. During all diagnostic test as well as normal operation test found that water was draining out of the tub completely and instructed customer that manufacturer design allows for a water to sit inside of the sump assembly at all times. Also found door seal would squeak when do was closed but at time of diagnostics no break or tears were found in seal a well as no leaks. Unit functioning as designed and will need office to report findings to ahs.; ordrng 1 Cnote (Needs reporting to ahs)
We serviced a
FRIGIDAIRE DRYER
Model n/a
Near Georgetown, TX 78628
Kimo
Job Details:
04/12/2022
Arrived onsite to install properly diagnosed pats. Upon arrival I installed new thermal limiter and tested unit and found unit operating as designed
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Harker Heights, TX 76548
Tyler
Job Details:
04/12/2022
Arrived on site for washer making a grinding noise. Upon arrival confirm complaint and after further testing found no errors in diagnostics but after disassembled unit found that the belt was not the correct size for the unit and was loosely hanging onto the motor and pulley. Replace belt assembly reassembled and tested unit and found a functioning as designed call complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Temple, TX 76501
David Z
Job Details:
04/12/2022
"Arrived on site to diagnose dryer that is not drying clothes. Ran unit and found no heat being generated. Found hole in vent hose, advised customer to replace. Found the timer isn't advancing, causing unit to run and run, and resulted in heating element and cutoff failing. Replaced element and timer, ordering new cutoff. Return visit set for 4/15. ; ordrng 1 279816 (Cutoff)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Temple, TX 76501
David Z
Job Details:
04/12/2022
Arrived on site to follow up on washer that was not running loads. Replaced inlet valve and tested. Verified all functions working as designed with no water leaks. Call complete.
We serviced a
MAYTAG DRYER
Model MEDB855DC3
Near Temple, TX 76502
David Z
Job Details:
04/12/2022
"Arrived on site to diagnose dryer that customer wanted to have checked out for some long dry times. Ran airflow tester and found weak airflow on unit, reading red. I found the dryer vent was crunched up, and I moved the unit out a few inches. Retested airflow and got a green reading once vent was opened up. Unit should dry as designed now, heat is working.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Georgetown, TX 78633
Lou
Job Details:
04/12/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the harness being damaged at the molex connector to the motor, I removed and replaced the lower harness and calibrated the unit. Tested in diagnostics and unit is operating as designed. The motor and control orders for today were not needed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model KFGU766VSS04
Near Georgetown, TX 78633
Lou
Job Details:
04/12/2022
"Arrived on site to inspect cooktop burner flames. Upon further inspection, I tested the burners and all are operating as designed except the back left burner, which had a high flame. I inspected the orifice and found it to be the wrong one. Customer provided replacement orifices for propane gas. I removed and replaced the orifice and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Lou
Job Details:
04/12/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the element failure and the vent leaking water, I removed and replaced the element and vent/gasket and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Pflugerville, TX 78660
Wesley
Job Details:
04/12/2022
Arrived onsite and called safety sr#7733394882 documenting that the microwave had been arcing from the rack to the cabinet when the rack was in use. Ordering the rear left rest to repair. D2C per customer request. No further instructions from safety. ; ordrng 1 W10840794 (Rest D2C)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Wesley
Job Details:
04/12/2022
Arrived onsite and replaced console. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Round Rock, TX 78665
Wesley
Job Details:
04/12/2022
"Arrived onsite and found cooling loss and customer had defrosted unit but cooling was never restored, freezer wont cool below 32f and no ice production.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Round Rock, TX 78665
Wesley
Job Details:
04/12/2022
Arrived onsite for not dispensing ice and found unit operating with stripped auger motor impeller. Repaired unit and replaced motor and impeller. Unit is now operating as designed.
We serviced a
KENMORE REFRIGERATOR
Model 253.6041961
Near Round Rock, TX 78665
Wesley
Job Details:
04/12/2022
Arrived onsite for popping noise occasionally throughout the day. Listened to noise and determined to be sealed system gas popping. Advised tenant that success of procedure is not a sure thing. Left message with owner. Advised that the popping does not indicate any failure and it is not critical to address. ; ordrng 1 4318168 (Mastic)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Hutto, TX 78634
Wesley
Job Details:
04/12/2022
Arrived onsite and replaced control to correct lighting failure. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL FREEZER
Model WRV986FDEM01
Near Austin, TX 78717
Matthew
Job Details:
04/12/2022
Arrived onsite to replace previously diagnosed parts. Replaced evaporator fan motor harness and pantry UI. Tested unit in diagnostics fan test and had no failure. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model MEW7630WDS01
Near New Braunfels, TX 78132
Andrey
Job Details:
04/12/2022
"Arrived on site to test unit for no heating in bottom oven, tested unit found bad thermostat, replaced thermostat tested unit unit now running as designed
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Seguin, TX 78155
Andrew
Job Details:
04/12/2022
Arrived on site to test unit for not drying properly and burning smell. Found element and fuses are good. Found no burnt wiring or any indication of burning. Customer stated unit doesnt dry properly when put into any setting. Recommend replacing timer. Office to reschedule. SR#7733372571; ordrng 1 WPW10436303 (Timer)
We serviced a
GE DISHWASHER
Model PDW7880N20SS
Near Austin, TX 78738
Leonardo
Job Details:
04/12/2022
Arrived on site to test unit for unit leaking. Found fill valve staying open filling the dishwasher even when not in use. Ordering new fill valve office to reschedule ; ordrng 1 WD15X10014 (Fill valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78746
Luis
Job Details:
04/12/2022
"Arrived on site for no lights,water or ice. Found deli ui unresponsive,removed ui found damaged ui and harness u it will need ui and deli door.
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Austin, TX 78736
Leonardo
Job Details:
04/12/2022
Arrived on site to replace cooktop and burner and igniter and and caps. Replaced all parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78737
Leonardo
Job Details:
04/12/2022
Arrived on site to test unit for unit not working. Found unit going to drain. Found bad float switch. Replaced float test unit and unit working correctly job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30FXSS8
Near Austin, TX 78737
Leonardo
Job Details:
04/12/2022
Arrived on site to replaced adjuster kit for top rack. Replaced adjusters test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Marion, TX 78124
Andrew
Job Details:
04/12/2022
"Arrived on site to test unit for not draining. Found drain pump receiving proper voltage but not engaging. Replaced pump, tested unit, unit now working as designed. Found drain tube was not properly installed. It was clamped onto a barb and wasnt allowing air gap. Advised customer to have drain corrected to prevent future issues. No leaks detected. Job complete."
We serviced a
GE COOKTOP
Model JP989BK1BB
Near Austin, TX 78737
Leonardo
Job Details:
04/12/2022
Arrived on site to test unit for right front burner not working and left front burner not working. Test unit and found bad element on both front thinking they are hot when not on and found bad switches not sending power. Ordering switches and burners office to reschedule. 2 hour job ; ordrng 1 WB30X43560 (Left element with bridge) and 1 2hourjob (2 hour job)
We serviced a
GE DISHWASHER
Model GDF520PSF6SS
Near Austin, TX 78739
Leonardo
Job Details:
04/12/2022
Arrived on site to test unit for unit not heating. Put unit in test and heating element not getting hot. Test element and element test good. Found bad float and board. Replaced both parts test unit and unit test good job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Austin, TX 78731
Luis
Job Details:
04/12/2022
"Arrived on site for thin to no ice. Ran diagnostics weak water flow with filter removed,good frost pattern on evaporator,diagnosed a defective water valve,per management replacing valve. Installed a new valve good water pressure to reservoir"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78701
Luis
Job Details:
04/12/2022
"Arrived on site for no cool. Found fans running compressor not powering on,good voltage to inverter diagnosed a defective inverter ordering a new inverter ; ordrng 1 W11573593 (Inverter) and 1 WPW10624574 (Power supply)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Austin, TX 78704
Luis
Job Details:
04/12/2022
"Arrived on site. Found fresh food evaporator incased in ice,found front ui dead and unresponsive,installed a new ui powered unit on,ui powered on,ran diagnostics ran defrost cycle appears heater powered on replaced control. Advised customer to defrost unit 48 hrs and to let unit run with the new ui and main control."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78717
Matthew
Job Details:
04/12/2022
Arrived onsite to replace previously diagnosed parts. Replaced sump and motor assembly and heater per special project. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near New Braunfels, TX 78130
Andrew
Job Details:
04/12/2022
"Arrived on site to test unit for gas smell. Applied bubble solution to all connections and found yellow flex hose was not tightened causing leak. Tightened hose, t stead unit, unit now working as designed. No leaks detected. Job complete.SR#7733395754"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Georgetown, TX 78633
Jonathan S
Job Details:
04/12/2022
"Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found rinse aid in container. Performed diagnostics mode, no error codes. Measured amp draw to heater and found drawing 7.5 amps. Measured incoming water temperature at 133.5?. Checked heater at end of cycle and found suds from rinse aid and hot temperature from heater. Spoke with customer on user care guide. Unit is operating as designed, no water leaks detected during service. Job completed."
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Georgetown, TX 78628
Lou
Job Details:
04/12/2022
"Arrived on site to inspect cooktop damages. Upon further inspection, I found the left and right sides of the console were badly scratched. Also, the builder advised that the backsplash was damaged when the unit was installed (photos). I found when the unit is installed up against the backsplash, there is a 3/4 inch gap between the cabinets and the console on both sides (photos). I found a scuff mark on the right side trim (photo). I removed and replaced the console and installed a new nameplate. Cleaned the unit with stainless steel cleaner. Tested the unit, but the gas is shut off to the unit. I relocated the model/serial to the bottom of the unit under the cabinets (photo). No gas leaks detected during service, job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Spicewood, TX 78669
Brandon
Job Details:
04/12/2022
"Arrived on site for customer complaint of door panel not on properly and concerned about venting of unit, I took pictures and instructed customer to call the installers to address the issues."
We serviced a
GE DISHWASHER
Model GDT530PGD0BB
Near Georgetown, TX 78633
Vincent
Job Details:
04/12/2022
"Arrived on site to inspect dishwasher not washing, tested unit in diagnostic and unit was working but noticed that upper spray arms where not moving. I did further inspection and found float switch gunk up with detergent residue clean it out and installed it back and then retested unit but I was getting no response from was motor, I tap it with screw driver and started to work again, motor its starting to stick and not work. Office to order parts and reschedule for return service. No water leaks detected during service, job completed ; ordrng 1 WD35X10382 (Clamp kit)"
We serviced a
MAYTAG DRYER
Model MEDB955FC0
Near Georgetown, TX 78626
Vincent
Job Details:
04/12/2022
"Arrived on site to inspect dryer making metal noise, tested unit and found rollers making noise. Disassembled unit and found rollers getting stuck and idler pulley worn. I replaced defective parts and installed new ones. Assembled unit and tested. Dryer is now operating as designed no water leaks on steam dryer. Job completed."
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558VEB4
Near Killeen, TX 76549
Tyler
Job Details:
04/12/2022
Arrived on site for refrigerator leaking water. Upon arrival confirmed complaint and inspected previously installed drain tube and found parts intact with no failures. Then found defrost issue had reoccurred In insulated drain line through fc liner. Drain line is collapsing causing repeated clog. Parts are inaccessible/cant be repaired. Unit will need replacement. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waco, TX 76705
Jonathan M
Job Details:
04/12/2022
Arrived on site for a refrigerator thats making very little ice. Inspected unit and work area. Customer advised that it does make ice about every two hours but it does not make as much as their prior icemaker. I did jump the icemaker and found everything working as it should. Pulled up the icemaker text sheet and did show the customer that this unit only makes 56 to 72 cubes a day and will take up to 3 days to fil the ice bin. The customer advised that is probably about right. They wanted to know if there was anyway that they could swap this icemaker for another icemaker. I didnt form them that that is not available on this unit. Checked temperature in the freezer and found the freezer at 0?F. Went over user care guide and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Waco, TX 76707
Jonathan M
Job Details:
04/12/2022
"Arrived on site for a washing machine thats not spinning. Inspected unit and work area. The customer advised that after the prior repair, the unit has been working fine. They had moved the unit outside for a little while and then moved it back inside. Once they moved it inside, they noticed two wires that were broken underneath the unit. The husband had attempted to fix it himself and they have not been able to drain ever since. Took a look underneath the unit and confirm that complaint. See photo. Spoke to Clemson was advised that this would not be covered under the warranty due to the customer breaking the wires and attempting to fix it themselves. Advise the customer of the issue and advised they would be liable for the service fee if they called back in for the same issue. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Waco, TX 76710
Jonathan M
Job Details:
04/12/2022
"Arrived on site for a washer thats not spinning out clothes. Inspected unit and work area. The customer advised that shes only had two loads that wouldnt fully spin out all the water. However, most of her other loads of run just fine including the last three. The customer did have a load running during the time of operation. Watch the unit finish out the spin cycle and complete the clothes as designed. Ran through diagnostics and found no stored error codes. Ran through an auto test and the unit ran as designed. Ran the unit through manual fill, agitation, drain, and spin and couldnt find an issue with the unit. I did advise the customer that the issue might be with loading. The customer stated that it only seems to happen on extremely late loads or heavy loads. I did inform the customer on how to properly load her washer and went over the user care guide. The unit is working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Hewitt, TX 76643
Jonathan M
Job Details:
04/12/2022
Arrived on site for a washing machine that had a broken lid. Inspected unit and work area. Confirmed the customers complaint and replace the lead. Tested the unit and the unit is now working as designed. Call complete.