Arrived onsite to install previously designed parts. Upon arrival I installed new drain pump and install kit. I could not test pump due to the water to the house being turned off. Job complete

"Arrived on site to replace previously diagnosed evap harness, user interface and support, replaced parts tested unit, evaporator started to develop a good frost pattern and fan is running.

"Arrived onsite for unit not draining out the water. Put unit in diagnostics and got F21 long drain. Looked at the drain pump for any obstructions and did find that it was clogged with a few items not allowing the water to drain correctly. Removed items. Tested the unit. During trying to drain out the water, the pump would not drain out as it is burned up.

"Arrived on site to test unit for unit completely powering down. Customer stated breaker would have to be tuned off then back on and itll work good till next time it turns off. Voltage to unit is correct. Customer had electrician replace breaker(non gfci) to rule out possible breaker issue. Was not able to replicate issue while engaging components in diagnostics. Spoke with tech line and advised to replace HV board and pantry UI harness. Replaced parts, tested unit, unit working good. No leaks detected. Job complete.SR#7732664210"

"Arrived on site and inspected dishwasher and found standing water inside of tub. Removed water with vacuum and found A piece of glass inside the drain pan keeping it from spinning. After removing glass added water through a normal cycle and then canceled cycle and water is drained out properly. At this time drain pump is still running, If drain pump fails a new one will be needed.

"Arrived on site to test unit for filter housing leak, tested unit found housing leaking, replaced housing today so customer has filtered water, also dispenser motor is seized, Will need approval for a new dispenser motor and shaft no leaks detected office to get authorization and reschedule; ordrng 1 W10822606 (Dispenser motor) and 1 2322488 (Housing for dispenser) and 1 WP2188917 (Drive shaft)"

"Arrived on site for a microwave with no power. I tested voltage at the wall and found none. Upon further inspection I found the GFCI breaker had popped. I flipped the breaker back on and then tested the unit. I ran the unit several times with a microwaveable cup of water, and found the breaker never popped again. I found the unit is working as designed. I informed the customer of my findings. I advised the customer that if the breaker continues to pop, that they may need to check the breaker.

"Arrived on site to test unit for not starting. Verified proper voltage(120vac). Found error code f8e4(open overflow switch). Found overflow pan was full of water. Found inlet valve was weeping. Tightened water line and leak is no longer present. Removed water and cleaned pan. Tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site for a wall oven that was hissing while in use, and then eventually stopped working. Upon arrival the customer provided a video of the sound. In the video I found that steam was aggressively coming from the top oven while running and hitting the console. I gained access to the thermal fuse an found it open, which indicates a bad fuse. I informed the customer that this would allow the unit to turn back on, but I will still need to further diagnose the unit for the abnormal sound. I installed the new fuse and then tested the unit. I put the unit into diagnostics mode and found no stored error codes l I then ran an auto test and activated each relay. I found all functioning as designed. I then preheat both lower and bottom ovens. While the fans were running I verified with the customer that this is what they deemed as an abnormal sound. They stated it was. I informed them that it is normal sound, and the way the unit routes the airflow it can cause a slight whistle. I also found the vent for steam right where the steam was coming out in the video. I also found this was normal design. I found no other failure on the unit.

"Arrived on site for door glass being broken. I inspected the unit and work area. I found the outer glass broken, the inner panel dented and the inner glass scratched, I also found the vent missing the mounting screws. I am ordering the install kit, inner glass and inner panel. ordrng 1 WPW10618107 (Inner glass) and 1 WPW10709147 (Inner panel) and 2 W10760039 (Install kit)s"

"Arrived onsite for washer not advancing through cycle. Upon arrival put unit in diagnostics and found stored error code F9e1 drain pump long drain, f9e2 pump drive system , f8e3 overflow condition , f1e1 pump driver main relays error. Ran auto test and passed. Ran additional auto test again and drain failed. Pump did energize but sounds like motor is giving out. Will need to order and replace drain pump. Also ordering clamps and lower hose and check ball. Will need AUTHO. Office to reschedule ; ordrng 1 WPW10730972 (Drain pump) and 1 WP616099 (Clamp) and 1 W11366249 (Hose) and 1 WP696392 (Clamp) and 1 WPW10405608 (Air trap) and 1 8540013 (Ball) and 1 WP2262071 (Tie) and 1 AUTHO (AUTHO)"

Arrived on site for install of previously diagnosed part. Installed new drawer panel. Drawer opens and closes correctly. Found small dent on bottom left side. Customer would like a new panel. Office to reschedule.; ordrng 1 W11516729 (Panel)

Arrived onsite for dryer making noise. Tested unit and heard noise. Upon inspection found debris in between seal. Removed debris and tested. No noise coming from machine. Unit is functioning properly. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced main control. Tested unit and unit is functioning properly. Job complete.

"Arrived on site to test unit for getting too hot and heating way beyond set temps. Found oven sensor out of range at room temp also found control not turning broil element off. Customer also stated console display numbers were only partially displaying. Replaced oven sensor and control, tested unit, unit now working as designed. Console is now displaying properly.

Arrived on site for complaints of no power. Found unit with no power and nothing responding. Found voltage at the outlet to be incorrect. L1 to neutral showing only 25vac. L2 to neutral showing 120vac. L1 to L2 showing 95vac. Advised customer to have an electrician fix the outlet. Job complete.

Arrived onsite to replace part ordered by previous previous tech. Went ahead and replaced capacitor and diode along with the magnetron. Tested the unit. Unit tested good. No issues at this time. Job complete

"Arrived on site for cloudy ice. Some ice in bin clear and cloudy,found residue is water pan,wiped out residue advised customer to let unit run with no filter.

"Arrived on site and replaced control board and transformer diagnosed by previous technician. After replacement recirculating pump is running and water is flowing over evaporator plate. Customer will allow 2 days for ice production, job complete"

"Arrived on site to inspect cooktop element not working. Upon further inspection, the customer pointed out that the center burner element is not working on the power burner setting. Tested the burners and found them all operating as designed except the middle burner. I had the customer sign the waiver of damages from lifting glass cooktop and raised the glass portion of the cooktop. I tested voltage at the switch and found it providing 240V to the inner and out elements. . Tested the cooktop one more time before leaving and all burners are operating as designed.

Arrived on call for complaint of cabinet damaged. Confirm the cabinet front right corner damaged and foot. Will need two man two hours. ; ordrng 1 W10676681 (Cabinet) and 1 W11213957 (Feet)

"Arrived on site to inspect unit for not standing normally due to rolled right foot corner, upon inspection found the unit was bent during shipping, replaced outer shell and tested unit. No leaks found and diagnostic cycle ran with no issues. Complete"

Arrived on site to diagnose a dryer that is not heating. Found cutoff t-stat open preventing power from reaching heating element. Replaced cutoff and all is working properly at this time. Advised customer on clogged external venting and that it would need to be corrected prior to using dryer

"Arrived onsite for unit not making ice. Customer said they only replaced the filter and it stopped making ice. Checked the water dispenser and water flowed out with normal pressure. Replaced the ice maker because it had cubes in it that never got dumped out and where shriveled in tray. Replaced the ice maker and couldnt get unit into diagnostics to. Called tech line and helpful to get into diagnostics and had me run harvest and fill water test. All checked good. Said for the customer to use and to monitor the ice maker at this time. spoke with Leon, got sr#7732662746. No leaks at this time. Job complete"

Arrived on call for complaint of some lights not working. Found the top light in freezer cause of lights not working.After replacing just the one light all the lights returned to normal.

Arrived on site to inspect unit for not opening all the way and closing by itself. Upon inspection found the units pad shredded causing the springs to pull the door closed. Replaced pad and tested. Complete

"Arrived onsite to replace control ordered by previous tech. Reply the control. Tested the unit. New control got stuck in drain mode and would not work after that. Called tech line, and suggested to look at the pressure hose just incase it is not clogged or have issues and possibly replace both control and pump drain once again. Office to reschedule ; ordrng 1 W11498796 (Control) and 1 W10775446 (Pump drain)"

Arrived onsite to install heating element as per Special Project S17304 SP W11540964. Installed parts and tested unit and found no leaks at this time. Job complete.

Arrived onsite for front 2 burners not functioning. Upon inspection lifted cooktop and found burned wiring harness. Looked in parts breakdown for replacement parts but could not find. Will need parts research on main wiring harness and cooktop harness.. ; ordrng 1 Partsresearch (Main harness) and 1 Partsresearch (Cooktop harness)

Arrived on site to test unit for not draining. Found clogged drain motor. Removed clogged test unit and unit test good job complete.

Arrived on site for microwave intermittently ticking on at random when any of the cabinets where shut around the microwave. After tests door switchs and interlock asms but found all working as designed. Eventually found when door is shutting the Liner and door are not evenly making contact. Found liner is starting to warp.

"Arrived on site to diagnose a refrigerator with gasket that is torn. Found gasket not torn through and not causing failure to refrigerator.

Arrived on site to diagnose a range that has burners not igniting. Found right side ignitor out of position and reset them for proper operation. All is working properly at this time.

"Arrived on site for complaints of water leaking. Found water trails and splashes all on the back panel, from the inside and outside, starting at the top. Checked valve and found it is not leaking. Checked tub for cracks or holes and found none. Ran deep fill and found the unit would not stop filling. Checked pressure hose and found it clogged. Attempted to clean out the connection at the outer tub, but was unsuccessful. Will need new control board and new tub to complete repair.

Arrived on site for no cool. Compressor and fans running,removed evaporator cover found uv dye leaking from heat exchanger diagnosed unit will need a new compressor,evaporator,heat exchanger,access valve and drier.

Arrived on call for complaint of oven not shutting off. Test both top and bottom oven twice and both ovens working properly.

Arrived on site to replaced element. Replaced element test unit and unit test good job complete.

"Arrived on site to replace the gear case. We replaced the gearcase, cam, and belt. We calibrated the unit, and tested it. The unit is working as designed. Job complete."

"Arrived on site to test nit for humming noise, tested unit found cold water valve not opening, just buzzing, did a quick wash on just hot water, unit functioned as designed, replace valve tested unit unit now running as designed no leaks detected job complete"

Arrived on site for keys not working on the console. We gained access to the control and found the Ui ribbon not seated properly. We removed the ribbon and reseated it properly. We tested the microwave and found all functions working. Job complete.

"Arrived on site for light issues. Diagnosed a defective led module,replaced freezer led module."

"Arrived n site to install previous diagnosed parts. Gained access to bimetal harness. Verified failure at harness connection. Checked fan resistance and found at 83 ohms. Measured heater resistance at 33 ohms. Removed failed bimetal harness and installed new. Powered unit and performed diagnostics mode. Tested all components and found working. Assembled unit, all tested good. No water leaks detected during service."

Arrived onsite for washer issues. Called customer (not onsite) explained was having water temperature issues. Ran diagnostics and found F0E4 spin limited by water temperature and f0e3 oversized load. Ran test and found supply water lines reversed. Notified customer that Lines needed reversal. Unit is functioning properly. Other issues at this time.

Arrived on site for the lid not locking in place. We inspected the unit and work area. We found the lid not closing all the way. We found the back screws resting on the lid not allowing it to close. We are ordering the lid and both hinges; ordrng 1 W11551369 (Left hinge) and 1 W11551376 (Right hinge)

Arrived onsite and identified dented door. Ordering panel and nameplate to repair. Office to reschedule. ; ordrng 1 W11416371 (Panel) and 1 W10909682 (Nameplate)

Arrived on site to repaint burn spots on microwave interior. Cleaned and repainted spots and advised customer to let enamel paint cure for 24hrs prior to using unit.

Arrived onsite for washer not washing properly. Upon further inspection I found that shift actuator arm had cam loos from the cam. I replaced shift actuator and tested unit and found that the unit is now operating as designed.job complete.

"Arrived on site for ice build up in freezer section. Ran diagnostics changed defrost setting to basic,adjusted freezer door checked door seal good."

Arrived onsite and replaced both large burners to repair as they had been shorted. All else checks good. Unit is now operating as designed.

"Arrived n site to,install previous diagnosed part. Was able to get fan motor to operate on low and medium but on high fan would become unbalanced. Will need to replace motor with blade. Office to schedule return when ETA is available. ; ordrng 1 W11100651 (Fan motor)"

Arrived to install new heating element as per SP W11540964 - Special Project S17304 installed new element and tested unit and found unit operating as designed. Job complete.

"Arrived on to test unit for high pitch sound during spin, tested unit found stater rubbing against rotor, on one side, unit being putting out off balance error on previous trip couldve contributed to stater and rotor needing to be replaced, also drain pump putting out Extremely loud grinding noise, got approval from AHS to replace parts, replaced parts tested unit, unit is running a lot better and quieter, but slight intermittent high pitch sound is still present at times especially during high rpm changes, The sound could be part of a normal wear and tear process, advised customer to run couple of loads through to see if the sound will subside if any issues persist call American home shield, unit running as designed no leaks detected job complete"

Arrived on site to test unit for unit stopping. Found last tech had left wire off. Secured connection test unit and unit test good job complete.

Arrived onsite for refrigerator with squeaky door. Upon arrival I found rc door squeaks when opened. I applied grease to the hinges and tested for several times and found that the squeak is no longer there. Job complete.

"Arrived on site for a refrigerator with the lights out. Upon further inspection I found the upper RC lights and the FC lights out. I found the right side FC light bad. I installed the new light and the unit began working as designed. Only used one LED, and will be returning the other five. Call complete."

"Arrived on site for complaints of unit not working properly. Tested unit with cup of water and found it heating well. Tried again and unit did not start. Found both interlocks looking damaged. Will need top and bottom interlocks to complete repair. Office to reschedule.; ordrng 1 W11252187 (Interlock) and 1 W11252186 (Interlock)"

"Arrived on site customer is experiencing right front burner not lighting correctly. inspected cooktop and found right front burner igniter electrode is taller than all the other igniters on the cooktop. Compared it to the new part and there is a noticeable difference, took one picture. After replacing it and burner head also it now ignites the same as all the other burners, job complete"

Arrived on site to install previously diagnosed parts. I installed all new HV components and then tested the unit. I ran the MW with a microwaveable cup of water and found it running as designed. Call complete.

"Arrived on site for TURNS ON BUT CYCLE WILL NOT ACTUALLY START-WORKED SINCE LAST REPAIR-STOPPED WORKING RECENTLY. Found dryer not turning on to turn drum, but control was powering on. Removed front panel and found lint and blower ducts heavily clogged with lint. This is what is causing the thermal fuse to short out. Cleaned out ducts with a vacuum and reassembled. Gained access to thermal fuse and it had gone out. Removed thermal fuse and installed new thermal fuse. Dryer powered on and began turning drum and heating as designed. Recommended to customer use timed dry only due to all other cycles using the sensors to tell when items are dry.

Replaced icemaker with correct part per call notes. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose range taking an extended amount of time to preheat. On arrival checked the wiring harness. Found harness burnt at bake element. Ordering harness and bake element to resolve. Office to schedule when parts in hand. ; ordrng 1 W11432194 (Wiring Harness)

Arrived on site to diagnose range with display issues on control. Powered on unit and found it flickering a tiny bit and button presses not responding. Checked incoming wiring and found neutral loose. Tightened connections and powered unit back on. Found no further issues present. Unit working as designed. Call complete.

Arrived onsite for dryer making squealing sound when in uses. Upon arrival I ran unit in time dry but did not hear noise. I gained access to the belt and tensioner pulley and found that there was belt material (dust) left on the pulley and the bet had some slack in it.Customer agreed and I installed belt and tested unit and found the unit operating as designed Job complete.

"Arrived on site to,install previous diagnosed parts. Removed failed filter head and installed new. Assembled unit and tested operation. Found UI getting 8 volts DC. Measured DC voltage from control and found 8 dc. Will need to replace control. . After repair will need to check for leaks at filter head. ; ordrng 1 W10789107 (Control)"

Arrived on site for range bake not working. We inspected the unit and work area.

"Arrived on site to inspect unit for issues agitating, upon inspection found the noise apparent when agitating, per service pointer replaced control and unit worked normally, tested with customer present. Complete"

Arrived onsite and found latch assembly broken. Ordering latch assembly to repair. Office to reschedule. Advised customer on findings. ; ordrng 1 WP9761013 (Latch)

Arrived on site to replace previously ordered parts for range. Replaced terminal block and rewired unit. Found all is functioning properly at this time.

"Arrived on site and found Kitchenaid has sent both oven doors as a whole directly to customer. Replaced both per customer request, job complete"

"Arrived on site to for venthood making abnormal noises. Inspected unit and work. Removed grease filters and found dryer particles fell. Removed fan motor and found a pice of drywall interfering with fan blade. Removed drywall and inspected fall blade for damages, none found. Reinstalled fan motor and tested operation. All tested good."

"Arrived on site for complaints of no ice production. Tested icemaker and found it not functioning properly. Installled new icemaker and tested. Found icemaker not calling for water. Ran again and did not receive water. Spoke to SW. Checked resistance on the tan and white wires on the harness. Found 2.3 ohms. Will need new valve, office to reschedule. Will also need new light bulb for the RC.; ordrng 1 8009 (Bulb) and 1 WPW10279909 (Valve)"

"Arrived onsite to replace previously diagnosed parts. Replaced compressor, evaporator, dryer and valve. Found oil in system coming out of dryer side. Pushed oil out through loop. Pulled vacuum and low side did not fully pull. Only reaching-21 psi. Then would begin move to -19 psi within 5 min. Suspected low side leak but cannot visibility see. Will need to return with nitrogen to inspect for leaks. Will need min 2 hrs. Also ordering additional dryer and access valves. Office to reschedule ; ordrng 1 Nitrogen (Nitrogen) and 1 Wpw10143759 (Dye dryer) and 2 W11506635 (Valve)s"

Arrived on site to diagnose a dryer that is not turning with heavy loads. Found belt worn out and replaced it. Tested unit and found all is functioning properly at this time.

Arrived onsite and found failed control and failing wash motor. Installed new control and new sump and motor assembly. Unit is now operating as designed. All checks good.

Arrived on site to inspect unit for not spring clothes completely. Upon inspection found the unit working normally but had 2 saved overload codes. Cleared overload codes

"Arrived on site to possibly install previous diagnose parts. We inspected the unit and work area. We disassembled the unit and found all screws in place and none missing. We found the blower wheel cracked causing the wheel to be out of balance while spinning. We attempted to remove the blower wheel but is seized on the motor, we will need to return with the motor, housing and blower wheel; ordrng 1 W11246350 (W11246350)"

"Arrived on site for install of new part. Installed new control board. Tested unit, and unit tested good. Light now operating on high and low. Unit functioning as designed, job complete."

Arrived on site to replace cooktop. Replaced cooktop test unit and unit test good job complete.

Arrived on call to replace previous diagnosed part. After replacing diffuser test and noise level normal.

"Arrived on site. Ice box fan not running,good voltage at board no voltage at harness found broken grey wire at cover female harness,called tech support hard wired all 3 wires together ice box fan running.

Arrived on site for dryer with console start button broken. Inspected unit and work area. Found console will need to be replaced to repair. Contacted claims department for authorization. Removed failed console and installed new. Assembled unit and tested operation. All tested good.

Arrived onsite to replace parts. Replaced water valve and the spray arms. Tested the unit. Could not see any leaks. No leaks at this time. Let customer know to monitor if it continues. No issues at this time. Job complete

"Arrived on site to test unit for oven not heating, properly, customer stated that oven not getting to temp, customer using after market thermostats to measure temp, advised customer per owner manual not to use aftermarket thermostats, preheated both ovens to 350 degrees, top oven got to temp about 15 min and lower about 18 min, used thermocouple to Measure temp, The readings matched the oven temperature reading, educated customer on how to properly calibrate the oven, left top oven and bottom calibrated to 10? above set point temp, if customer needs more heat, then calibrating it to a higher temp is an option, unit is running assigned job complete"

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F2E3, F8E1, F3E1, F5E3. Cleared the codes and continued with testing and while in diagnostics, the drum continued to turn, but no water came in and the drain pump failed to turn on. Cycled power to the unit to reset control and tested in a normal wash mode. The door locked, drum began to turn in sensing mode, but no water dispensed. Stopped the cycle and placed into diagnostics again and this time error code F6E3 came up with F2E3. Following the tech sheet, I tested the UI harness and it 2as good. Ohmed out the drain pump and it is showing 19ohms. I am ordering the main control and CNOTE-LSO . No water leaks observed during service and unit left unplugged for safety. ; ordrng 1 W11201287 (Main control) and 1 CNOTE (LSO)"

"Arrived on site to install previously diagnosed parts. Removed drain pump and installed new drain pump. Removed main control and installed new control. Powered on and waited two minutes for communication to pair controls. Ran calibration. Ran auto diagnostics and washer completed all cycles without issue. No leaks detected. Lid opening, closing and locking as designed. Job completed."

"Arrived on site for refrigerator not turning on. Upon arrival confirmed issue. After further testing I found unit was tripping breaker hen plugged in. Isolated ice maker from unit and found same results from breaker inspection Ed timer and thermostat and found no failures. Found 3n1 rco410 device installed on compressor. Found amperage to compressor was drawing to many amps and tripping breaker. At this time u it will need new compressor, drier, access port, and main harness as well as a new start device+capacitor. Office to reschedule once availability of parts known and authorization is acquired.; ordrng 1 WR87X33165 (Compressor) and 1 WR55X24064 (Capacitor) and 1 WR08X22874 (Start device) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access port) and 1 Cnote (Needs ahs autho) and 1 Cnote (Needs 2hr ss repair)"

"Arrived on site for Not Cleaning Dishes Properly - Dishwasher. I ran diagnostics and no error codes came on. Customer showed me pictures of dishes before placing into dishwasher. Customer had these same dishes on the counter for me to inspect after she emptied the dishwasher. It was a combination of dishes, bowls, silverware and coffee mugs on the counter. Upon first glance the dishes looked fine. Upon further inspection 1 of the coffee mugs it still had rings from where the liquid settled. Another bowl had brown stains inside. These areas would wipe clean with a rag after dishwasher cleans them, but would not come clean using the dishwasher. I took pictures of all the dishes for quick pics and our records. I explained that some liquids such as dairy in a coffee mug or like the heavily soiled bowl would need to sit and soak in warm water to loosen up these areas before placing them in the dishwasher to get better results. Customer explained she doesnt use dairy and that was not what was in the coffee. It was just coffee alone. Overall the dishes looked clean except for the brown areas in the bowl and rings in coffee mug. All the dishes on the counter did not have water marks and was obvious they came out of the dishwasher very dry. Let customer know the dishwasher doesnt use anything other than water and heat to clean so sometimes allowing items to soak like the mug and bowl may be necessary. After diagnostics completed I found a large amount of suds inside the bottom. She had rinse aid in the dispenser and it was turned down to 2. I removed all the suds from the bottom. I turned the dispenser down to 1 and ran diagnostics cycle again and found just as many suds. Removed dispenser and installed new dispenser. Ran diagnostics a third time and suds were gone. Expressed to customer they should only use pods and refrain from filling rinse aid dispenser to prevent oversudsing with rinse aid and pods with rinse aid. This could be the reason they are experiencing the left over marks in the dishes. Too much rinse aid may not allow the dishes to saturate and clean enough because the rinse aid is running the water out of the item too quickly. No leaks detected. Job completed."

Arrived on site and replaced fresh food evaporator cover and control board. After completing this repair customer showed another issue where when water dispenser is pressed water is given for a few seconds and then stops. If the door is opened and closed the dispenser will now work properly. After some time passes dispenser will go back to not dispensing. If icemaker switch is turned off dispenser issue will not happen. will need to bring back door and door electronics ; ordrng 1 W10849514 (Door) and 1 W11099340 (Door control) and 1 W10917313 (Door gasket) and 1 W11533213 (Door ui) and 1 W11227946 (Shield) and 1 W11204892 (Ice door) and 1 W11189145 (Ice door) and 1 W10809296 (Guide) and 1 W10908391 (Icemaker) and 1 W10822606 (Ice dispenser motor)

Arrived on site to install previously diagnosed parts. I installed the new control and evap harness. I then tested the unit and it was working as designed. Call complete.

"Arrived on site for ice dispenser not working. We inspected the unit and work area. We found the impeller striped on the motor. motor, impeller, and diveder. We installed the new impeller, motor, and divider. We reassembled the unit and tested the ice dispenser. It is working as designed. Job complete.

Arrived onsite and set unit to 8 hr defrost and raised the set temp to prevent fridge from over cooling and frosting over. Unit was at a true 33f while onsite.

Arrived on site to test unit for not heating. Test unit and found bad heating element and board. Will need to replaced both parts. Customer has copper water line advised customer we will need unit pulled out for us to work on it due to the copper line. ; ordrng 1 WD05X28460 (Heating element) and 1 WD21X25992 (Control board) and 1 Customerhascopperwaterline (Read notes)

Arrived on site to replace parts. Found bad inverter and magnetron. Need to replace both at the same time. Will order inverter office to reschedule 2 hour job ; ordrng 1 W10217711 (Inverter) and 1 2hourjob (2 hour job)

"Arrived on site for a dryer with long dry times. Upon arrival the customer stated that they would have to dry their clothes for several cycles. I tested the units airflow and found that it had poor airflow. I removed the back of the unit and found all components as designed. I informed the customer and the apartment office that the unit is as designed, but the wall has poor airflow. I informed them that they may need to get a professional to clean the vents. Call complete."

Arrived onsite and found lo flo error resulting from the hot water not being turned on. Restored hot water valve to on position. Unit is now operating as designed.

Arrived on site to inspect unit doors not closing properly and door sweating. Confirmed correct functioning of the mullion and advised customer on the humidity control switch to prevent door condensation. Unit functioning as designed. Job complete

"Arrived on site to inspect unit for not cleaning well. Upon inspection found the unit working normally but full of food and calcium deposits, cleaned with cap of vinegar and instructed customer on cleaning unit,

"Arrived on site to inspect unit for not displaying correct time and date. Upon inspection found the unit not connected to WiFi , connected to WiFi and updated the unit. Complete"

Arrived on site to replace heating element. Replaced element test unit and unit test good job complete.