Near Killeen, TX 76549
Arthur B.
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL GI6SDRXXY02 Arrived onsite for customer complaint of French door refrigerator leaking water from rear. Customer had refrigerator pulled out. Found unit leaking from inlet water valve. Removed water supply hose and found o-ring dry rotted on hose. Advised to install new water supply line. Turned water off to prevent further leaking. No further work performed.
Near Nolanville, TX 76559
Chase
Job Details: 10/24/2019
WASHER MAYTAG MVWB765FW2 Arrived on site customer’s point when it was still making the noise need extra time in ordering a few more parts ; ordrng 1 NEED3HOURS and 1 W10821990 (agitator)
Near Harker Heights, TX 76548
Arthur B.
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRF736SDAW11 "Arrived onsite for customer complaint of French door refrigerator not making ice. Ran test 057 and found error code E2. Found ice maker motor faulty. Removed and replaced ice maker, reassembled and observed ice maker calling for water. No other issues found. All water connections were dry at time of service."
Near Kyle, TX 78640
Robert
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on job to replace control. After replacement test operation. No leaks detected at time of service.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for unit not making ice, found ice a,key on, empty bucket, jumped ice maker and ice maker was not moving, replaced ice maker and tested good"
Near Austin, TX 78737
Brandon
Job Details: 10/24/2019
WASHER MAYTAG MVWB865GW0 "Arrived on site for customer complaint of unit walking during spin cycle, found unit needed to be leveled, unit tested good."
Near Leander, TX 78641
Paul
Job Details: 10/24/2019
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite for the oven with no or partial display. I found the oven screen blank with lines running across the display. I found out that the customer has not connected the unit to WiFi. I did a 5 minute power cycle on the oven. I had the customer download the Whirlpool App to their smart phone. I connected the phone and the oven to WiFi. The oven is working as designed and is connected to the router. I explained to the customer that it could take up to 30 days to get all of the updates. Call complete.
Near Austin, TX 78731
Cliff
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KSSC42QTS00 Arrived on site to diagnose a refrigerator that is not producing ice or dispensing water properly. Tested unit and found main control and dispenser control both need to be replaced to complete repairs. ordrng 1 W10789107 (cntrl-elec)
Near Round Rock, TX 78665
Al
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived to inspect ice maker dispensing issues.Confirmed the complaint and discovered the dispenser motor was not working.Removed and replaced the motor.Due to the fact the switch isn’t closing the circuit, the ice dispensing is sporadic.
Near Austin, TX 78731
Cliff
Job Details: 10/24/2019
OVEN WHIRLPOOL WFE540H0ES1 Arrived on site to diagnose a range that is not heating properly. Tested unit and found failed bake element in unit. Replaced element and tested unit. Found all is functioning properly at this time.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/24/2019
OVEN WHIRLPOOL WFC310S0ES3 "Arrived on site for unit with damaged hinges, removed door and replaced hinges and tested good"
Near New Braunfels, TX 78132
Richard
Job Details: 10/24/2019
RANGE WHIRLPOOL WFE525S0HS1 Arrived onsite for the range LF burner not working properly. During testing found that the turning knob switch was no good. Replaced with new and range tested good. Complete
Near Blanco, TX 78606
Robert
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KRFF507HBS00 "Arrived on job to replace controls, fan, icemaker and patch kit. After replacement test operation all functions working. No leaks detected at time of service."
Near San Marcos, TX 78666
Kevin
Job Details: 10/24/2019
RANGE WHIRLPOOL WFG505M0BB2 "Arrived on site and replaced igniter diagnosed on previous visit, after replacement oven will ignite and reach preheat temp correctly. No further repair is needed at this time, job complete"
Near Round Rock, TX 78665
Al
Job Details: 10/24/2019
WASHER MAYTAG MVWB765FC1 Arrive to inspect washer now working.Attempted service test mode and unit wouldn’t start.Got following errors F6E2 Communication errorF2E1 Stuck ButtonUnit will not respond to any touch commands.Unit will need a console, lid lock and will return with the control to complete the repair.Office to reschedule with customer.Needs more work ; ordrng 1 W10861642 (LATCH) and 1 W11162441 (CONSOLE STAINLESS )"
Near Taylor, TX 76574
Tyler B.
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived onsite for with no cooling, found rc temp @39, fc at 0 ran diagnostics and got no faults or shorted thermistors. Evaps were clear of ice build up, normal frost pattern. Advised customer to add thermometer in both compartments
Near Austin, TX 78748
Leonardo
Job Details: 10/24/2019
OVEN WHIRLPOOL KSIB900ESS2 Arrived on site to test unit for drawer not closing correctly. Tested unit. Found right hand slide track was bent. Replaced right hand slide track. Tested unit. Unit test good at this time. Job complete
Near Leander, TX 78641
Jonathan
Job Details: 10/24/2019
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on site to install previous diagnosed parts. Removed tracks and found left adjuster broken. Installed new tracks and dispenser. Will need to replace both rack adjuster. Office to schedule appointment when ETA is available. ; ordrng 1 ADJUSTER (LEFT AND RIGHT ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Lago Vista, TX 78645
Paul
Job Details: 10/24/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for the washer not advancing thru the cycle. I found the control stuck in the wash cycle when I arrived. I checked stored error codes and found an F8E1. I found the machine wash temp selector on hot when I arrived. I found the hot water wall valve turned off causing the issue. I opened the wall valve and tested the unit in auto diagnostics. The unit completed the cycle and worked as designed. Call complete.
Near Austin, TX 78758
David
Job Details: 10/24/2019
DRYER WHIRLPOOL WED560LHW0 "Arrived on site to install previously diagnosed parts. Gained access to apartment and talked with resident who said he was having no issues with his dryer. Put unit in diagnostics mode and was able to run tests and cycles fine. Unit may have been swapped at some point, but maintenance has no non functioning dryers needing a control panel. No issue found, call complete."
Near Taylor, TX 76574
Tyler B.
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for unit not cooling. Found all lights on and fans running, found compressor not running, found 120v at compressor, replaced start dev and compressor now running and cooling as designed"
Near Austin, TX 78739
Leonardo
Job Details: 10/24/2019
OVEN WHIRLPOOL WOS92EC0AS01 "Arrived on site to test unit for no power. Tested unit. Found the front fuse was burned out. Replaced fuse. Tested unit, unit test good at this time. Job complete"
Near Andice, TX 78628
Al
Job Details: 10/24/2019
COOKTOP WHIRLPOOL WCG55US6HS00 Builder wanted me to explain the reasons for the ticking noise.I explained the unit ticking is a natural sound with gas ranges or cooktops.He was satisfied Unit works as designed.Job complete
Near Leander, TX 78641
Lou
Job Details: 10/24/2019
RANGE WHIRLPOOL WFG505M0BS3 "arrived on site to inspect range oven temps. Upon further inspection, I removed the oven bottom panel and tested on Bake at 350 degrees. It took a while before the Ignitor ignited the burner. I adjusted the Ignitor and moved it closer to the burner and retested. Unit operated as designed. I tested temps in the oven and it is heating as designed. No gas leaks detected during service, job completed."
Near Round Rock, TX 78665
Thomas L.
Job Details: 10/24/2019
MICROWAVE WHIRLPOOL WMH31017HS0 "Arrived on site for noisy operation and no heat. Tested unit to find that the unit was generating 1200 watts of work but creating no heat. Unit will take two men to remove from wall to replace magnetron, capacitor, and diode.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/24/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for customer complaint of dishwasher not drying dishes. Observed a full cycle. When cycle complete found unit warm but a lot of water remaining. Called WPL Techline Kevin SR#7726200429 and advised to test rinse aid actuator. Actuator did not move. Removed and replaced dispenser assembly. Reassembled. Techline advised at least 40 loads for rinse aid to coat tub. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78758
David
Job Details: 10/24/2019
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to install previously diagnosed parts. Installed new control panel cover and tested. and all is working as designed. Call complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/24/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for customer complaint of dents in front panel, I replaced panel, unit tested good."
Near Lago Vista, TX 78645
Paul
Job Details: 10/24/2019
DISHWASHER LG LDT5678ST Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the door latch and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78703
Joseph C.
Job Details: 10/24/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site for “washer bouncing all over the place, during spin cycle” complaint. Inspected unit and found gear case shaft bent and had warped basket. Ordering new basket and hub. Will need to remove and replace basket hub, gear case and suspensions. Office will need to get authorization, before return visit. Hot and cold had been reversed. Corrected water supply routing. No leaks detected, at time of service.; ordrng 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION) and 1 W10528947 (drive hub kit) and 1 W10752719 (basket)"
Near Georgetown, TX 78626
Al
Job Details: 10/24/2019
DRYER WHIRLPOOL WED4850HW0 Arrived to install previously ordered part.After checking continuity of the thermal fuse I verified it was defective.Removed and replaced it.Reassembled and unit tested as designed.Job complete
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for refrigerator intermittently tripping circuit breaker. Inspected unit and found circuit breaker tripped. Powered unit on and found on GFCI breaker. Tested outlet polarity. Performed diagnostics mode. Tested both thermistor and performed test 4 and monitored. Inspected deli control and found sealed tight, no moisture or corrosion. Found test 4 completed. Forced defrost cycle and found circuit breaker tripped. Called tech support and spoke with TJ. Checked defrost circuit resistance and found within range. Will need to remove GFCI breaker and replace with normal circuit breaker. File# 7726192234."
Near San Marcos, TX 78666
Kevin
Job Details: 10/24/2019
REFRIGERATOR AMANA ASI2575GRS01 "Arrived on site and inspected refrigerator and found fresh food temp is 45, freezer temp is 0 degrees. Customer has been clearing damper of frost, found moisture entry point is an air gap where the freezer door gasket makes contact with the upper cabinet. Used silicone to completely line the space between outer cabinet and interior liner. Insured damper is clear with steamer and removed all frost buildup with steamer. Recommended that customer monitor refrigerator for correct operation, no water leaks from connections at time of service, job complete"
Near San Marcos, TX 78666
Kevin
Job Details: 10/24/2019
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found neither valve is working. Also found several saved error codes. F3E2, F8E1, F0E4. After replacing valve water pressure is good. Recommended to customer that less so be used then currently. No water leaks from connections at time of service, job complete."
Near Austin, TX 78749
Leonardo
Job Details: 10/24/2019
OVEN KITCHENAID KOCE507ESS07 Arrived on site to test unit for error code F1E0 and F6E0. Tested unit by turning oven on to 350 and 550 could not duplicate error codes. Reset unit by turning power off to unit for 5 minutes. Advised customer to get electrician to check power connection to the unit. No error codes at this time. Job complete
Near Cedar Park, TX 78613
Jonathan
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRT318FMDB00 "Arrived on site for frost in FC. Found frost buildup around front of door. Inspected door gasket and door. Gained access to evaporator and found blockage on air funnel. Removed blockage and assembled unit. All tested good, no water leaks detected."
Near Johnson City, TX 78636
Robert
Job Details: 10/24/2019
REFRIGERATOR MAYTAG MFT2776DEM00 Arrived on job to replace freezer door and module in freezer. After replacement test operation. No leaks detected at time of service
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/24/2019
WASHER LG WT1701CV "Arrived on site to install previous diagnosed parts. Gained access to gearcase , removed failed gearcase. Gain access to suspension rods, removed rods and installed new. Installed new gearcase and assembled unit. Performed diagnostics mode and tested operation. All tested good, no water leaks detected.
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/24/2019
REFRIGERATOR GE ZISS480DMASS Arrived on site for no cool condition. Check unit to find that the compressor was not running. Found no power coming out of the control board to the compressor. Replaced control board and compressor now runs with all of the other components. Customer will allow 24 hours for unit to reach normal operating temperatures. All water connections are dry.
Near Belton, TX 76513
Chase
Job Details: 10/24/2019
RANGE WHIRLPOOL WGE745C0FS00
Near Taylor, TX 76574
Tyler B.
Job Details: 10/24/2019
DRYER AMANA NED4655EW1 "Arrived on site for unit not heating, found cut off open, and found lint packed in vent, advised to have maintenance clear dryer vent"
Near Austin, TX 78725
Joseph C.
Job Details: 10/24/2019
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for “noisy operation and poor performance” complaint. Per my previous diagnosis, removed and replaced sump/motor assembly and upper/lower spraybars. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Georgetown, TX 78628
Lou
Job Details: 10/24/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "arrived on site to inspect dishwasher leaking. Upon further inspection, I placed the unit in diagnostics and tested. I removed the toeplate to inspect for leaks. I found where water has been running over the reservoir at the bottom of the door. During testing, I could not get the unit to duplicate the issue. Also during testing, the motor began to make a rumbling noise and the spray arms failed to rotate. I removed and replaced the sump/motor assembly and replaced the the door asked that was previously replaced and was installed incorrectly. Tested the unit and it operated as designed with no error codes and no water leaks. Job completed."
Near Austin, TX 78731
Andy
Job Details: 10/23/2019
REFRIGERATOR JENN-AIR JFC2089BEM01 Arrived on site for refrigerator with rust on door. Removed rust spots and showed customer how to properly remove rust spots and customer stated now that she saw how to do it she will remove any other rust spots. No other repairs are needed at this time.
Near Manchaca, TX 78652
Richard
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite for the refrigerator not cooling. Ran diagnostics and found that there is a restriction in the evaporator. Ice build up. Sealed system issue.
Near Austin, TX 78757
Scott
Job Details: 10/23/2019
WASHER GE HTW240ASK4WS Arrived on site for washer leaking . Found inner drain connection cracked and missing retainer . Replaced drain tube and replaced clamp . Ran diagnostics . Nonwater leaks detected at time of service . Job complete .
Near Austin, TX 78731
Andy
Job Details: 10/23/2019
DRYER WHIRLPOOL WED8500DC4 Arrived on site for dryer with F6-E3 error code. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Harker Heights, TX 76548
Al
Job Details: 10/23/2019
DRYER MAYTAG MEDB835DC4
Near Harker Heights, TX 76548
Al
Job Details: 10/23/2019
DRYER MAYTAG MEDB835DC4 "Arrived to inspect unit still making clanking noise.Removed and replaced the lint duct, reassembled and unit tested as designed.After installing the customers vent hose the unit began making the noises all over again.C
Near Elgin, TX 78621
Cliff
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site to replace compressor for refrigerator. Replaced compressor and drier and verified no leaks through vacuum. Charged unit with manufacturers recommended amount of refrigerant. Tested unit and found all is functioning properly at this time.
Near Burnet, TX 78611
James
Job Details: 10/23/2019
ICE MACHINE KITCHENAID KUID508HPS00 Arrived on site and tested operation. I found water draining from reservoir through drain plug. Inspected plug and and found seal is not centered causing cap to not seat properly. Corrected seal and tested. Unit now operating properly and all functions test good. Job complete
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived on site for freezing in fresh food section. Found temps were at 33 degrees in the fresh food section and the unit was again still calling for cooling. Contacted manufacturer and discussed situation. I was instructed to remove and replace the fresh food thermistorMarkSR# 7726179415; ordrng 1 W10884720 (harns-wire) and 1 WPW10196393 (damper control assy)
Near Austin, TX 78745
Richard
Job Details: 10/23/2019
WASHER WHIRLPOOL WFW5090JW0 Arrived onsite for the washer control panel issue. Ran diagnostics and all functions tested good found no issues with the panel buttons they are working fine. Had to explain to the customer that the control panel is touch sensitive. That you have to make sure your fingers are clean. Instructed customer on how to use the control panel (elderly couple). Once I explained all functions to customer they had no issue working the control panel. Complete.
Near Killeen, TX 76543
Arthur B.
Job Details: 10/23/2019
RANGE GE JB258DM1QQ Arrived onsite for dealer complaint of elements not heating properly on range. Found range is cool style and advised elements are designed different per uL regulations. All elements work as designed. No other issues found.
Near Austin, TX 78733
Leonardo
Job Details: 10/23/2019
RANGE KITCHENAID KSIB900ESS2 "Arrived on site to replace module and display board. Replaced module and display board. Tested unit, unit test good. Job complete"
Near Spicewood, TX 78669
Brandon
Job Details: 10/23/2019
WASHER MAYTAG MVWB835DC4 "Arrived on site to replace basket ordered by previous tech, found spanner nut/gearcase was stripped and needs to be broken off, ordering spanner nut. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE CUSTOMER IS MOVING TO NEW ADDRESS ) and 1 W10564013 (nut-spaner)"
Near Temple, TX 76504
Chase
Job Details: 10/23/2019
DRYER WHIRLPOOL CED9160GW1 Arrived on site customer complaint was dryer was not turning on found a few loose connections put the dryer back together ran the unit everything work great
Near Georgetown, TX 78628
Thomas L.
Job Details: 10/23/2019
WASHER MAYTAG MVWB765FW1 Arrived on site for unit not washing properly. Enter diagnostics and found multiple failure codes. Codes were all related to usage issues. Contacted manufacturer and discussed situation. It was recommended to me that the unit is showing usage failure codes and that I was to instruct the customer of such and that I was not to replace any parts. All water connections were dry.F0E3. OverloadF7E8 stator over tempF0E3F3E2 inlet water tempF0E4 spin limited by water temp f0E3RobertSR# 7726180520
Near Austin, TX 78745
Kevin
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDF510PAYS8 "Arrived on site and set dishwasher into a diagnostic cycle and found it will fill and wash properly but will not drain. Inspected drain pump and found Impeller is broken, after replacing drain pump it is now operating normally. Also found no high drain loop installed into drain hose and corrected this to prevent siphoning back into dishwasher.
Near Austin, TX 78738
Andy
Job Details: 10/23/2019
WASHER WHIRLPOOL WFW92HEFC0 Arrived on site for washer not draining properly. Tested and inspected unit and found failed drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL KDTE104ESS2 "Arrived on site for customer complaint of unit tripping breaker after repair, instructed customer to have breaker changed, and if unit is still having an issue to call us."
Near Spicewood, TX 78669
Brandon
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDF760SADB2 "Arrived on site for customer complaint of upper rack not adjusting, I replaced adjusters unit tested good."
Near Leander, TX 78641
Jonathan
Job Details: 10/23/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer not filling with enough water. Performed diagnostics mode and checked fault codes, found none. Ran unit through automatic test cycle and found all valve function working properly. Performed manual test mode and tested all valve function again.Informed customer on bulky cycle to use for high level of water. All tested good, no water leaks detected."
Near Killeen, TX 76542
Arthur B.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL W4TXNWFWQ03 "Arrived onsite for customer complaint of water puddling on floor on top mount refrigerator. Found drip pan not leaking. Possibly due to weather change, condenser coils on back of unit is making condensation and causing water to drip. No water leaks found at this time. All water connections were dry at time of service."
Near Liberty Hill, TX 78642
James
Job Details: 10/23/2019
REFRIGERATOR MAYTAG MSS25C4MGZ00 Arrived on site and found ice build up around ice maker. Inspected gaskets and found door not sealing properly. Warmed gasket to allow proper seal. That ice build up from ice maker and found ice maker is now cycling properly. Unit tests good. Job complete
Near San Marcos, TX 78666
Richard
Job Details: 10/23/2019
OVEN WHIRLPOOL WFG525S0HS0 Arrived onsite for the oven door not closing properly. During testing found that the door hinges were not working. Replaced both hinges and rec hinges. Door tested good. Complete
Near Liberty Hill, TX 78642
James
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Arrived on site and found freezer light off and unit cutting off every 3-5 minutes. I found both evaporators frozen over. Ran diagnostics and found unit will shut off on cue when freezer fan is energized. Unit has a failed freezer fan motor that is causing the unit to shut down and restart as soon as the fan is energized.. ; ordrng 1 WPW10514110 (motor evaporator)
Near Austin, TX 78741
Kevin
Job Details: 10/23/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on site and found apartment resident is having to run dryer multiple times. inspected dryer and found it is heating normally and tumbling. Found no airflow through lint screen. Removing vent hose from rear of dryer restores airflow. Recommended to apartment maintenance that the vent be cleared/cleaned to the outside to correct issue
Near Elgin, TX 78621
Cliff
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose a refrigerator that is not producing ice. Found ice bin out of alignment causing unit to think bin was full. Re-arranged bin and removed obstruction’s caused by ice. All is working properly at this time and no leaks were found at time of service.
Near Austin, TX 78737
Leonardo
Job Details: 10/23/2019
COOKTOP WHIRLPOOL GLT3057RB01 Arrived on site and customer was saying about replacing the gas line and the nipple at the actual valve. Advised customer we don’t do that work. He will need to contact Plummer
Near Leander, TX 78641
Thomas L.
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrive to install new control and evaporator cover to illuminate the fresh food evaporator from icing over and restricting airflow. All water connections are dry.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/23/2019
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived onsite for unit with long igniting times. Found unit had bad caps, replaced with cap kit and tested good, no gas leaks on site"
Near Kyle, TX 78640
Richard
Job Details: 10/23/2019
DRYER WHIRLPOOL WED8000DW4 Arrived onsite for the dryer not heating. During diagnostics found that the dryer does not have 240Vac going to it only 125VAC. Advised customer to check the outlet and the breaker. Explained to customer that the dryer needs 240Vac to run properly. Complete
Near Round Rock, TX 78665
Lou
Job Details: 10/23/2019
RANGE WHIRLPOOL WFG550S0HZ0 "arrived on site to inspect range drawer issues. Upon further inspection, I found that the range drawer was not correctly installed. When I removed the drawer, I found the glides badly damaged from the metal railing. I removed and replaced the the glides and reinstalled the drawer. Demonstrated to the customer how to properly install the drawer should they need to remove it. I tested the unit and all burners are operating as designed and the drawer is sliding in and out properly. No gas leaks detected during service, job completed."
Near Spicewood, TX 78669
Brandon
Job Details: 10/23/2019
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for customer complaint of unit not making ice, found slab of ice not releasing from evaporator due to hard water build up."
Near China Spring, TX 76633
Chase
Job Details: 10/23/2019
REFRIGERATOR JENN-AIR JSC23C9EEM00 Arrived on site customer complaint was still not making ice call tech line they had me run it through test mode found the wires is broken at the bottom of the door need to order the freezer door ; ordrng 1 LW10752121 (dor-fip)
Near Robinson, TX 76706
Chase
Job Details: 10/23/2019
WASHER WHIRLPOOL WTW8500DC5
Near Round Rock, TX 78664
Paul
Job Details: 10/23/2019
WASHER MAYTAG MVWX655DW1 "Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the outer tube, filter, basket, wash plate, cam, and gear case. I calibrated the control and ran the auto diagnostics cycle. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete."
Near Austin, TX 78726
Andy
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KSSS48QDX05 "Arrived on site for refrigerator not cooling properly. Tested and inspected unit and put into SS pre check. Found failed SS. Spoke with LM on what is needed to properly repair unit. Ordering parts. Office to schedule. 3 hour job. SS repair. No water leaks present at time of service. 4388575 (EVAPORATOR ) and 1 SEENOTE (3 HOUR JOB ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (SS REPAIR) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10309995 (COMPRESSOR ) and 1 WP2003003 (HEAT EXCHANGE ) and 1 WP2004545 (HEATER PAN) and 1 WPW10143759 (DRIER )"
Near Liberty Hill, TX 78642
James
Job Details: 10/23/2019
OVEN WHIRLPOOL WOD77EC0HS01 Arrived on site and tested operation. I found ui has hour glass on display and will not go away with power cycling. Installed new ui and tested. I found ui now functions but is canceling cycles as they are input on upper oven and the lower oven registers as pre heated. Called tech line and spoke to Leon and found unit in demo mode. Got unit out of demo mode and tested operation. Unit now functioning properly. Job complete
Near Austin, TX 78717
Paul
Job Details: 10/23/2019
DRYER WHIRLPOOL WED8500DC4 Arrived onsite for the dryer that the time does not change from what it is set at. I tested the dryer and found it working as designed. I went over how the sensor bars work with the customer and explained that the unit can add time or fast count down depending on the dryness level of the garments. Call complete.
Near Leander, TX 78641
Thomas L.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM00 Arrived on site for unit that would not dispense water and that had a leaking right door and gasket. Replaced housing and water dispenser now works properly. Replaced door and there are no more air leaks. All water connections were dry.
Near Round Rock, TX 78681
Al
Job Details: 10/23/2019
WASHER WHIRLPOOL WTW7040DW0 Arrived to inspect unit not draining.Confirmed the complaint and called office to get AUTHORIZATION.After receiving authorization I removed and replaced the drain.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete Customer satisfied.
Near Austin, TX 78746
Kevin
Job Details: 10/23/2019
WASHER WHIRLPOOL WFW5090JW0 "Arrived on site and found several codes, FDL, F34, F27. Ran a diagnostic cycle and it completed properly. Washer will not start on a normal cycle, spoke with techline and they recommended replacing Door lock and timer ACU. 7726186395; ordrng 1 W11035628 (latch) and 1 W11334605 (TIMER CCU)"
Near Kyle, TX 78640
Richard
Job Details: 10/23/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite to install new parts ordered by previous technician. Ran diagnostics and heard the noise the customer was hearing. But you only heard the noise when the drain pump came on. Took drain pump off and found a nail in the drain hose which was intermittently hitting the drain pump fins. Removed nail and tested washer and noise is gone and all functions tested good. Complete.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/23/2019
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for with long pre heat, ran diagnostics and found temp sensor reading 5* ,replaced sensor and rand diagnostics and found sensor reading 80* . Tested unit at 350, unit was preheated in 13 minutes as designed"
Near Austin, TX 78753
Joseph C.
Job Details: 10/23/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for “door not closed” complaint. Issue is intermittent. Inspected unit and found interlocks and control faulty. Removed and replaced harness(including interlocks) and control. Tested unit. Unit is performing as designed.
Near The Hills, TX 78738
Andy
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KBLS36MHX01 Arrived on site for refrigerator not cooling properly. Tested and inspected unit and put into SS pre check. Found SS issues. Compressor and evaporator will need to be replaced
Near Driftwood, TX 78619
Brandon
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDT920SADM0 "Arrived on site for customer complaint of unit not powering on, found unit was not plugged in, I plugged unit in ran test cycle unit tested good
Near Elgin, TX 78621
Cliff
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF736SDAB12 arrived on site to diagnose a refrigerator that is not producing ice or keeping ice bucket cold. Tested unit and found control failure and icemaker motor error saved. Icemaker and dispenser/main control kit will all need to be replaced to complete repairsordrng 1 W10865870 (cntrl-elec KIT)
Near Georgetown, TX 78633
Paul
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL GSC25C4EYY01 "Arrived onsite for the refrigerator o replace the previous diagnosed parts. I replaced the ice dispenser auger shaft, seal, and spring. I tested the ice dispenser and the unit is working as designed. Call complete."
Near Georgetown, TX 78633
Jonathan
Job Details: 10/23/2019
MICROWAVE WHIRLPOOL WMH31017HS Arrived on site for microwave control panel damaged. Inspected unit and control panel. Found scratches on panel. Removed failed panel and installed new. Tested all keys and cooking operations. All tested good.
Near Austin, TX 78723
Joseph C.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF532SMBM01 "Arrived on site for “ice maker fill tube frozen” complaint. Inspected unit and found inlet valve leaking and allowing ice maker fill tube to become blocked with ice. Removed and replaced fill tube and inlet valve. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78745
Leonardo
Job Details: 10/23/2019
VENTHOOD UNKNOWN UXD8630DYS5 Arrived on site to replace motor. Found will need to remove cooktop and most of the vent hood. Will order new switch W11230930 and new switch cover W11097349 will need 2 hours and only Leo to return. Office to reschedule ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 CNOTES (C NOTES ) and 1 W11097349 (COVER SWITCH ) and 1 W11230930 (SWITCH )
Near Austin, TX 78753
Joseph C.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for “not cooling” complaint. Inspected unit and found evaporator covered in ice. Cleared ice from evaporator. Evaporator fan found to be faulty. Removed and replaced evaporator fan. Replacement fan was locked up and would not turn. Ordering new evaporator fan. No leaks detected, at time of service. Request customer shut off power and open freezer door, to facilitate thawing of unit, 24 hours before return visit.; ordrng 1 WP2315539 (motor-evap)"
Near New Braunfels, TX 78132
Robert
Job Details: 10/23/2019
WASHER WHIRLPOOL WTW8500DW0 "Arrived on job to install parts ordered by previous technician. Suspension needed office to order part. Replaced gearcase , screws, nut, tub, basket, filter and wash plate. No leaks detected at time of service. ; saved tckt"
Near Round Rock, TX 78681
Tyler B.
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for unit with un even doors, was able to adjust feet and right door to proper alignment"
Near Belton, TX 76513
Arthur B.
Job Details: 10/23/2019
OVEN GE CT9050SH1SS Arrived on site to install new temperature sensor to wall oven. Removed and replaced temperature sensor. Tested unit. Found temperature sensor faulty. Will need to re-order sensor. R/S for Thursday 10/24.; ordrng 1 WB21X22134 (sensor asm)
Near Elgin, TX 78621
Cliff
Job Details: 10/23/2019
REFRIGERATOR GE GZS22IYNBHFS Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found faulty icemaker. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78730
Scott
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KSC23C8EYY01 Arrived on site for no ice since repair . Found IM would lose voltage from board . Also door chute would open every time either door was opened and closed . Called tech line and recommended changining out power board as well as changing out high voltage board and UI . ordrng 1 WPW10226427 (cntrl-elec) and 1 WPW10393881 (cntrl-elec)