"Arrived onsite and confirmed faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is running. Customer will monitor temperature over 48 hrs. Job complete"

"Arrived onsite for unit not drying properly In sensor mode. Unit cutoff in 5 minutes. Ordering sensor. Customer stated timed dry does ok, sometimes has to put for a little longer. Tested air flow and passed. Set to return Aug. 11 th. ; ordrng 1 WPW10298258 (Sensor harness)"

"Arrived on site for a refrigerator that is not dispensing ice again. Inspected unit and work area. The customer advised think the issues with the door switch because when they press and hold the switch itself, the unit will dispense ice, but when the door is closed by itself, the unit will not. Did confirm the customers complaint, and found that the cover for the icemaker was not making proper contact with the door switch. Adjusted the cover and added a door bumper on top of the panel. Could not find any issues with the cover itself. I tested the unit several times in the unit began to work and operate as designed. Call complete."

Arrived onsite for unit oven section not heating. Inspected and found failed wire to igniter pinched between rear panel. Corrected panel and harness. Tested at 350 degrees and unit in functioning properly. Job complete

"Arrived on site to install previously ordered parts. Replaced control, hose, switch and all 4 screws. Same issue of F 72 code persists . Contacted techline for assistance. Spoke with Andrew . I was guided how to use program key to remove top panel of coin box to get into programming. Was able to clear code. Tech gave SR# 7737018744. No leaks present at this time. Job complete"

Arrived on site to replace icemaker. Upon arrival. Icemaker is defective out of box. Reordering ice maker. Office to reschedule ; ordrng 1 W10884390 (Ice maker)

Arrived on site for a refrigerator that has a light out in the freezer section. Inspected unit and work area. Did confirm the customers complaint and replaced the freezer LED module. Tested the unit and the unit began to work and illuminate as designed. Call complete.

WOS51EC0HS02 GP arrived on site to install previously diagnosed and ordered part. Arrived on site and spoke to the homeowner to verify if the customer wanted to continue with repair. Customer agreed and I replaced the console on the unit. Tested the oven and it is now working as designed. CC on file to be charged.

Arrived onsite and found the valve failed and the motor out. Tested and verified issues. Replaced the sump and motor. Replaced valve. All checks good. Unit is now operating as designed.

WRT518SZFG02 GP arrived on site to inspect ice in freezer section. Upon arrival I inspected the freezer door and found it leaning to the left and a massive air gap on top of the FC door. Adjusted the door and removed the ice and pressed the door shut and the gasket sealed. Also put silicone around frame of RC to prevent leaks. No water connection to the unit.

Arrived on site to replace previously diagnosed parts. Found high voltage not engaging properly. Replaced control with no change in performance. Removed mag and found burn spots within wave guide. Documented finding with Techline and submitted unit for review. Advised customer whirlpool would contact them for further steps. Job complete. SR#7737022222

Arrived on site to inspect unit for scratch. Unit is now good. Job complete.

"Arrived onsite for garage freezer sometimes finding door popped open. At time of service, seal is perfect. Advised customer on the likelihood of loading something slightly too big causing the door to have back pressure and pop open. Advised that both managing loading and using an aftermarket door strap would be a good fail safe since the unit is so infrequently in sight. All checks good."

"Arrived on site and inspected washer and found customer is experiencing vibration during spin cycle. Lifted washer top and found basket/tub is not centered is too close to the front and can be making contact with inner wall if load is even slightly unbalanced. Centered tub in basket and now during spin cycle it is working normally. Sent video to KB/service management, job complete"

Arrived onsite for dishwasher door not closing. On inspection the left hinge was not closing correctly. Replaced both hinges and the unit door is closing as designed. No water detected during service.

Arrived on site and replaced previously diagnosed handle assembly. Accidentally snapped right side support. Needing right hand door support. ; ordrng 1 W11502236 (Support)

Arrived on site to replace inefficient compressor. Found unit was slow to discharge once pierced. Removed compressor and dryer and replaced. Vacuumed for 25 minutes. Verified pressures held. Charged to manufacturer spec. Verified cooling present once turned on. Repair completed.

"Arrived on site to replace previously diagnosed motor, replaced and tested, unit is now running as designed, job complete"

"Arrived on site for washer not spinning cloths out. Upon arrival found f7e6 in diagnostics. After further inspection I found capacitor leaking as well as actuator arm broken/loose and not shifting unit correctly. Replaced both parts and tested unit, found it working as designed. Call complete"

"Arrived on site to test unit for not filling with water, tested unit found water is filling but extremely slow, inspected water valves and found them not open all the way, opened valves and ran through diagnostics cycle, all functions returned to normal, washer is running as designed, no leaks detected job complete"

"Arrived on site. Found a defective freezer led module,per service pointer removed defective led module installed updated led module all leds working as designed. Autho S191AQ ; used 1 W11601310 (Led module) from stock"

"Arrived on site. Found a defective freezer led module,per service pointer removed defective led module installed updated led module all leds working as designed. Autho S191AQ ; used 1 W11601310 (Led module) from stock"

"Arrived on site to inspect refrigerator not making ice and not dispensing water. Upon further inspection, I found the ice bin full of ice. I tested the ice maker and it is operating as designed. I tested the water dispenser and found it not dispensing water. I removed the cover from the dispenser and found the dispenser switch not seated properly (photo). Re-seated the switch and reassembled the dispenser and retested. Unit is operating as designed. No water leaks observed during service, job completed. New build and no one available to sign for receipt."

"Arrived on site And replaced heating element and burner head kit. Oven is now working properly, took one picture during bake cycle. Job complete"

No services provided / needed. Customer wants to replace unit. Call completed.

"WTW4955HW3 GP arrived on site to inspect noise from washing machine. Customer states she heard loud bag from unit during normal operation. Inspected the unit and found it not leveled properly. Corrected the issue and tested and the unit was spinning aggressively. Checked service pointer and per TSP# W11684122 I checked the basket and found that it qualified. Ordering part for return service, office to call customer to schedule. No water leaks observed during service. ; ordrng 1 W11172199 (Basket)"

"Arrived on site ,replaced ice maker . Did power reset . Ran harvest and fill test . All checked good . No water leaks detected at this time , job complete"

Arrived on site and inspected oven and found screws holding handle and bracket are loose. After tightening them door is working properly but if issue continues front panel glass will need to be replaced. Job complete

"Arrived on site to test unit for no power, customer stated that intermittently the console will be completely unresponsive, put unit into diagnostics and found multiple stuck key error codes, tested buttons and found start button is not engaging All the time, console will need to be replaced to fix issue, ordering part office to reschedule ; ordrng 1 W11478525 (Panel UI)"

Arrived on site to test unit for popping/grunting sound. Customer provided recording of noise. Advised customer noise is from elements and is a normal part of operation. Unit working as designed. Job complete.

"Arrived onsite for a dryer that is not heating. Upon arrival the customer stated that the unit is working but would like us to take a look at it any. Upon inspection I found that the unit had great airflow, it heated and the unit had proper power supplied to it. Unit operating as designed."

"Arrived on site to diagnose ice machine not making any ice. Customer showed me it is making ice, but making an abnormal buzzing sound. Traced sound to recirc pump. Replaced recirc pump and tested. Found new recirc pump was defective and spraying water out of its casing. Ordering a new recirc pump. Return set for 8/9. Returning tech needs to send back the pump currently installed as it's the defective leaking one. But it doesn't make the noise the other did, so customer wanted to leave it in. ; ordrng 1 W11542867 (Recirc Pump)"

Arrived on site for loud noise while dispensing water. Tested dispenser noise from flow adjusted tubing and water tested dispenser noise no longer present

"Arrived on site for range, inspected unit and work area. Customers complaint was the broiler not working. Tested unit and its operating as designed. Customer was not aware the broiler would use the same burner as the bake. I explained that the broiler is located at the bottom. No leaks where observed during service. Job completed."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker and it harvested and I could hear the valve humming, but no water came out. I found the fill tube was frozen. I removed the ice from the tube and retested and still no water. I checked the water valve at the wall and retested and still no water. Customer advised that the filter hadnt been replaced since November and they had a new filter. Replaced the filter and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite and found unit operating with leak from the intake valve hose. Cleaned and secured the intake valve hose. Unit is now operating as designed without leaking. All checks good. Advised customer on repair.

"Arrived on site for noise complaint. Unit not making odd noise while on site,ran diagnostics no odd noise,customer played recording of noise complaint noise appears to be from the recirculating pump,replaced pump ran diagnostics good water flow pumps powered on no odd noise from recirculating pump or drain pump"

Arrived on site to install parts previously diagnosed. Installed new icemaker and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

Arrived on site for a washer that will not start a cycle. Inspected unit and work area. Customer advise the unit will start but will go to completed cycle within two minutes and will not wash the clothes. I ran the unit through diagnostics and found an F7 E4 (basket re-engagement failure) error code. I checked underneath the washer and found the slider broken causing the issue. Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete.b; used 1 W10734521 (Slider) from stock

"Arrived on site and replaced sound blanket and some and motor diagnosed on previous visit. After replacement started a normal cycle and observed dishwasher for 15 minutes and it is no longer leaking, job complete"

"Arrived onsite for a dryer with long dry times. Upon arrival I ran a air test and found that the unit had poor airflow, but the unit is heating and tumbling. at this point the customer advised me that they had their vents clean 6months ago. I checked that the blower wheel was connected to the motor properly and found that it was. I checked inside of the Lint Chute and found some lint restricting airflow I cleaned it and tested the unit again and found the unit had poor airflow still I then disconnected the vent tube and tested again and found good airflow, I advised the customer to have their vents checked again and cleaned."

"Arrived on site for a washing machine that is making a clanking sound during operation. Inspected unit and work area. Customer advised that he was running a load of a rug inside the washer when the unit went off balance and started to walk. He advised that since then, they have not run any other cycles. I did advise the customer that their unit was unleveled and was leaning against the front right side. I did adjust the feet but did advise them that the unit is working as designed. Call complete."

Arrived onsite and found unit operating with door switch taped shut. Removed tape from door switch. All checks good. Unit is now operating as designed.

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit turned on and in the process of making ice, but the water flow from the valve was too slow. I placed the unit in diagnostics and tested the unit and other than the valve, the unit operated as designed. I am ordering the valve and LSO PER CUSTOMER REQUEST and scheduled return service for 08/09/23 (KC). Unit left turned off and no water leaks observed during service.; ordrng 1 W10881366 (Valve)"

"Arrived on site. Found no issues with hinges found freezer door rubbing on bottom of freezer compartment and large gaps between liner and cabinet,added adhesive to gaps added washers to hinge to raise freezer door. Checked freezer door operation good. ; used 2 Wp489467 (Washer), and 1 Wp482338 (Adhesive) from stock"

"Arrived on site to test unit for not drying dishes, tested unit found no error codes and all components are activating properly, heater is getting hot, noticed that customer is not using rinse aid and some calcium buildup on the heater, stated to customer that the unit is designed to run with rinse aid for optimal performance and advised customer to run a few cycles with vinegar to breakup the calcium on the element also propping door open at the end of cycle to help with drying, at this time unit is running as designed, no leaks detected job complete"

"WTW5057LW0 GP arrived on site to install previously diagnosed and ordered parts. Replaced the motor, shifter and capacitor. Tested as it did on our last visit. No water connected to the unit due to it being disconnected and stored in the garage."

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was the refrigerator was not leveled and the broken drawer. Replaced drawer and leveled unit. CX made me aware that the floor was damaged under the wheel. Its not noticeable and I advised the customer we cant assume responsibility. No leaks where observed during service. Job completed."

Arrived onsite for unit not starting a cycle. Upon arrival inspected unit. Unit was unplugged. Powered unit and found latch is trying to engage and disengage. Ran diagnostics and found latch failure. Ordering latch. Set to return Aug. 9th; ordrng 1 W11307244 (Latch)

"Arrived on site for a wash machine. That will not start a cycle. Inspected unit and work area. Customer had the unit unplugged and I attempted to start a cycle. Found the lid lock light blinking indicating that it didnt register the lid down. Round the unit through diagnostics and found an F5 E1 (lid, switch fault) error code. I replaced the latch assembly and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to test unit for random noises. Found console not responding properly. Also found when in diagnostics console was randomly chiming. Customer verified the chiming is the issue. Recommend replacing faulty console(chrome). Office to reschedule. ; ordrng 1 W11324037 (Console(chrome))

"Arrived on site for range, inspected unit and work area. Customers complaint was the oven door stainless was lose. I inspected and found that the double sided tape was not sticking properly. I used new tape and installed and looks like its holding. CX is out of cosmetics warranty so I informed that I wont be able to replace the door for just that. No leaks where observed during service. Job completed."

"Arrived on site for unit not filling correctly. Upon arrival ran diagnostics and there are no saved error codes. Customer states that on a normal, regular cycle that the basket completely fills with too much water. Test unit by running a normal,regular cycle with clothes. Unit filled and began washing correctly. Cannot duplicate the issue. Unit is operating as designed. Job complete"

"Arrived onsite and found unit operating with sequencing glitch, causing unit to not leave preheat. Advised customer on findings. Reset unit and tested and found unit is now operating as designed. All checks good."

Arrived onsite for a DW that has no power. Upon arrival I found that the unit unresponsive. I checked for power at the wall and found 120vac. I gained access to the junction box and found that the wire nuts that were used to wire in the unit loose I corrected this and tested the unit several times and found unit operating as designed no leaks

"Arrived onsite for range with yellow flames. On inspection all the flames were blue, I took the gas sniffer and went around the unit I found no gas leaks. I asked the customer if they had a humidifier in the house, she said yes. I informed her that the humidifier would cause the flame to be yellow and orange. She feels more comfortable now since she knows that it is caused from the humidifier. I let them to know to open a door for about 15 minutes and the yellow and orange flames will go away. No gas leaks detected during service."

Arrived on site to install previously ordered part. Replaced motor 279827. Test unit and is operating as designed. Found exhaust hose to wall is broken and and crushed. Advised customer to replace hose. Job complete

"Arrived on site to test unit for just a buzzing noise and unit will not start, tested unit found motor completely ceased torn belt, some belt fragments got into motor causing it to stall, replaced motor and parts from repair kit, tested unit, unit is now running as designed job complete"

"Arrived onsite to replace previously ordered parts. Replaced control and bake element and have same issue. During replacement of broil element, found new broil element is wrong part inside box with correct part number. Need to reorder broil element.contacted techline for assistance. Spoke with Kirt. Explained issues and parts replaced. Kirk recommended coming back with correct broil element and if issues persist to give customer service pointer information for breaker tripping nuisance. Tech gave SR# 7737012152. Office to reschedule ; ordrng 1 W10856603 (Broil element)"

Arrived on site to test unit for door handle falling off. Recommend replacing door handle and screws. Office to reschedule. ; ordrng 2 W11428245 (Screw)s and 1 W11620705 (Door handle)

Arrived onsite for a range that the start light is on but nothing will function and the oven is warm like its on. I found the range in sabbath mode and the lights were on when it was accidentally put in sabbath mode causing the oven to stay warm. I took the oven out of sabbath mode and turned the lights off. I tested the oven and found it working as designed. The customer tested the oven from his smart phone and the oven functioned as designed. I called the safety team SR# 7736961541 and spoke with Kisha to give my findings. Use Authorization # K17ZEW1WL1. Call complete.

Arrived on site for dryer screeching during initial start up. Upon arrival tested unit with and without towels(7x). Couldnt replicate noise issue. Instructed customer to record sound if issue returned. Unit working as designed. Call complete

Arrived on site for refrigerator needing previously diagnosed defrost parts and control. Upon arrival confirmed issue and installed parts. Reassembled and reprogrammed control. Informed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived on site. Removed evaporator cover good frost formation per prev tech replaced fan assembly that includes thermistors.

"Arrived onsite for dryer not powering on. On inspection I checked voltage at the terminal block it was 248vac, checked thermal fuse, cut off sensor and thermistor and they were all good. Gain access to timer housing the timer was good had 248vac. Checked the push to start had no voltage. I gained access to the drum area ant tested the motor and it was good. I connected one led to the light blue wire that runs up to the start button from the motor connected the other to the start button. When I pushed the start button it showed 15 k resistance. Bad start button, ordering one WPW10446920; ordrng 1 WPW10446920 (Push to start)"

Arrived on site for dishwasher not draining . Found drain hose installed wrong and pinched shut . Rerouted tube . Ran diagnostics and unit passed all phases . No water leaks detected at this time. Job complete

"Arrived on site to inspect wall oven microwave combo unit damage. Upon further inspection, I found the control had two small dents in the trim (photos). I removed and replaced the control panel and tested the unit and it is operating as designed. Also found a small dent in the lower left corner of the microwave door (photo). Customer is going to contact their builder to get the issue resolved. Job completed."

"Arrived on site to test unit for damaged suspension. Replaced suspension, unable to fully test due to no power or water available. Job complete."

Arrived on site for washer with broken start button. Upon arrival confirmed failure and found start button un responsive. Verified proper dcv from control and found majority of buttons working in ui tests but not all would record input. Replaced console then retested unit. Found washer fully functioning as designed with no leaks. Call complete

Arrived onsite for clothes not getting cleaned. On inspection the soap is not coming out of the clothes and the agitator is ripping the clothes. I called WP tech line they said to turn the load & go to 10x and soil down to light soil. Then they said use a garment bag or remove the agitator. We removed the agitator to help with the damage of the clothes. No water leaks detected during service.7737010139

Arrived onsite for buttons on UI not responding. Upon arrival tested unit. Found buttons non responsive. Tried power cycling for reset and did not correct the issue. Replaced console and tested. Unit is functioning properly. Job complete

Arrived onsite to replace heating element assembly per techline recommendation. Replaced heater assembly. Thawed unit. Customer will monitor. Job complete

Spoke with customer prior to arrival about unit being oow. Customer stated unit had been working and recently had gotten stuck in flood mode but allowed unit to reset and is working and wanted to cancel diagnosis. No service preformed call complete

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the diffuser and tested the unit. The unit begin to work and operate as designed. Call complete.

"Arrived onsite and found unit with multiple failed lighting modules, used 2 modules to repair. Advised customer on repair."

Arrived onsite for a refrigerator thats not cooling good in the RC but the FC seems fine and its making ice. I found the FC temp at 6 degrees and the RC temp at 55 degrees. I tested the thermistors and fan from the control and found the fan not running in the RC. I found frost build up at the bottom of the cover. I removed the cover and found the fan harness had come unclipped. I snapped it in and the fan turned on. I removed the frost from the evaporator and reassembled. I tested the unit again and all functions are working as designed. I explained to the customer that I must had not gotten the molex connector completely seated when I was here on the prior visit. I showed her what to look for and asked to monitor it again for a week. Call complete.

"Arrived on site to inspect venthood not working and is loud. Upon further inspection, the customer advised that there is Sheetrock flakes falling from the venthood and it has no suction. I tested the unit and found the blower to be loud in the high setting. Tested the suction with a piece of paper and found that there is no suction when the blower is on. Inspected the blower and found that there is blockage in the vent tube going up to the ceiling to the roof and that this issue would be an installation issue. I advised the customer that they would need to contact their builder to resolve the issue as its an installation issue. I contacted techline and spoke to Leon and advised of the complaint and my findings. Leon advised that it is an installation issue and provided SR#7737011080. Job completed."

Arrived on site to install parts ordered installed new turn table ring and tested. Unit is now operating as designed. Job completed.

Arrived on site to test unit for door rusting. Replaced outer door for manufacture defect. Unit working as designed. Job complete.

Arrived on site for oven flashing 2-1 code . Found keypad unresponsive to commands even after power rest. Replaced ui console . Ran diagnostics tests and ran preheat. All checked normal. Job complete

"Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Found sump locks failed and motor assembly in sot secured. Will need sump and motor replaced. Also found upper right rack wheel failed. Unit also has a damaged stainless panel but is outside of 30 day cosmetic. Took pics. Maintenance may contact manufacturer for replacement panel. UI panel right side , start and cancel buttons are not functioning correctly. Ordering UI, motor and rail holder. Set to return Aug 9th.; ordrng 1 W11612307 (UI) and 1 W11458872 (Wheel)"

"Arrived on site to test unit for noise and not advancing in cycles, tested unit found clutch not disengaging properly causing teeth to grind off on the rotor, slider is rusted do to a failed gear case leaking water, replaced gear case, clutch, slider, rotor and control as precautionary and tested, all components are activating properly in diagnostics cycle, put unit into a drain and spin cycle, unit is stable and noise is no longer present, at this time no leaks detected job complete"

Arrived on site for drum rusting . Found rust is on front panel . No rust on drum . Customer was concerned about small ripples on inner rear bulkhead . Found no cosmetic or functional defect on rear bulkhead .Will not impede units performance. Ordering front panel. Call to set return ; ordrng 1 279443 (Front panel)

Arrived on site for washer that customer stated inner basket was damaged. Upon arrival confirmed failure and found inner basket had sign of being dented from the outside in and lead to cracks forming and rusting. Will need office to reschedule once Availability of W10554251 inner basket is known. Ordering W10554251 inner basket; ordrng 1 W10554251 (Inner Basket)

Arrived onsite and found unit with failed power connection at the block. Repaired by securing the power block. All checks good.

"Arrived on site to inspect refrigerator freezing items in the fresh food section. Upon further inspection, I tested temps in the RC section at the top shelf (28.4 degrees, middle shelf (35 degrees), bottom shelf (23.9 degrees) and tested temps in the FC=2 degrees. I attempted to place the unit in diagnostics and it failed. I removed the control box and air diffuser panel and tested the thermistor and found it out of range at 2.041k ohms (88-89 degrees). I removed and replaced the RC thermistor and main control and retested the unit in diagnostics and found unit is operating as designed. I sealed the gap around the RC opening, between the liner and cabinet, with silicone. I advised the customer of my findings and repairs. Recommended if the fresh foods section gets too cold again to change the setting on the FC evap cover to minimum. At this time, its set at Recommended. No water leaks observed during service, job completed."

"Arrived on site for no interior lights , no ice ,dispenser not working . Found unit was in sabbath mode . Took fridge out of mode . Unit is now lighting up, dispenser is functioning . Did find water dispenser switch had failed . Custome didnt want to repair switch . Charged 162.36 collected 186.71 AUTHO X43UPF. Job complete"

"Arrived on site to test unit for not draining. Found knockout was not removed from disposal. Removed knockout, unit now working as designed. No leaks detected. Job complete."

Arrived on site and replaced outer door for scratched glass. Unit working as designed. Job complete.

Arrived on site for washer stopping at rinse and spin cycle. Upon arrival confirmed failure and found f7e1 inDiagnostics. Upon further inspection I found unit wouldnt agitate or spin and could only hear motor humming. Looked under unit and found harness to capacitor broken. Replaced capacitor and repaired wiring. Retested unit and found was her working as designed with no leaks. Call complete

Ive been on site for a dishwasher that is not washing dishes. Inspected unit and work area. I ran it through diagnostics and found an F4 E3 (wash motor not running) error code. Tested the unit and confirmed the customers complaint. Replaced the wash motor and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived onsite for a refrigerator that has not made ice correctly since the sealed system was replaced and the freezer just isnt getting cold enough to possibly replace sealed system parts again. I found the FC at 16 degrees and the RC at 37 degrees when I arrived. The compressor was running and the amp draw was 1.42 amps. My equalized pressures in home position was 14 psi and for the temps they should be between 25-30 psi. I ran service test 4 and found the compressor pulling down in a vacuum on step 3 and the high and low pressures were both low in step 4 and 5. I found no dye in the drain pan. I checked the high side for dye and found none. I dumped the charge, vacuumed the system and charged it with 6 ozs of R134A refrigerant. When the pressure equalized at was at 27 psi. I ran service test 4 again and had good pressures and good refrigerant flow. In step 5 the FC dropped from 18 degrees down to 10 and was still dropping when I put it back in normal mode. I asked the customer to monitor the FC temp and make sure it stays around 0 degrees and ice production should return. I explained that there is a possibility that I undercharged the unit when the sealed system was done because of the temps and ice production issues. Customer will monitor and call back if needed. Call complete."

"WRS555SIHZ06 GP FC TEMP=-2 arrived on site to inspect ice maker not producing ice. Inspected and found a mass of ice on the ice level sensor arm preventing movement and causing the freezer to detect a full ice bucket. Cleared ice, leveled the unit and tested. Ice maker operating as designed."

WOS51EC0HS20 GP arrived on site to inspect oven heating and cooling in same cycle and overheating. Upon arrival I found aluminum foil lining the oven floor. Advised customer against it. Tested the oven and cycling temps and they averaged out at 351 degrees. Explained findings to the customer and explained use and care.

"Arrived on site and found no ice production, set refrigerator into diagnostics and ran icemaker harvest and it did not complete. Replaced icemaker and it will now complete harvest but it did not fill with water. Also found water dispenser is not working. Replaced valve Assembly and filter housing and water is now dispensing, job complete"

Arrived on site for no ice and not draining water. Found water in bin pump off diagnosed a defective drain pump replaced drain pump ran water through pump water drained checked all connections no leaks. ; used 1 W11539855 ( Pump) from stock

Arrived onsite for unit making popping sound. Upon arrival inspected unit. Found lights functioning properly. Tested and found diode sparking. Burn mark on capacitor. Replaced both diode and capacitor. Tested and unit is functioning properly. Job complete

"Arrived on site for refrigerator making a loud noise. Upon arrival confirmed complaint and found noise coming from fc. Inspected fc and found ice build up had formed from valve over filling ice maker and running down evap cover onto fan. Also found ice door seperator had failed and caused hot air to reach fill tube and make issue worse. Rescheduled customer for 08/09/23 to complete repairs. Ordering W11645245 valve, w11423781 ice door seperator. ; ordrng 1 W11423781 (Ice door seperator) and 1 W11645245 (Valve)"

"Arrived on site for center burner not operating. Upon arrival,test unit and found center burner has failed. Replaced center burner and test unit. Unit is operating as designed. Job complete"

Arrived onsite for a range with a broken gas valve. Upon my attempt to remove the face plate to gain access to the manifold I broke the tool I was using and will have to return with a new one to complete the call. 08/09/23; schdld next appmnt for 8/9 WED !