Service History 625 - Appliance Express

Near Austin, TX 78741

Robert

Job Details: 03/16/2021

WASHER AMANA NFW5800HW0 Arrived on job for complaints of not filling. Found water level switch not working properly. Replaced switch and test.

Near Leander, TX 78641

Justin

Job Details: 03/16/2021

WASHER AMANA NFW5800HW0 Arrived on site for washing machine not turning on. Upon further inspection I found the control UI completely unresponsive. I found voltage at the wall and voltage to the control indicating a faulty control. I installed a new control and the UI now turns on. I ran a quick diagnostics cycle and the unit operated as designed. No leaks detected at time of service. Call complete.

Near Austin, TX 78739

Luis

Job Details: 03/16/2021

ICE MACHINE KITCHENAID KUIC15PRXS3 "Arrived on site for no ice. Unit not powering on,breaker not tripped,drained water from reservoir drain pump drained water but not powering unit on. Ordering external drain pump and control; ordrng 1 WPW10226156 (Control) and 1 1901a (Pump drain), states that autho needed"

Near Austin, TX 78746

Leonardo

Job Details: 03/16/2021

RANGE WHIRLPOOL KCED600GBL01 Arrived on site to test unit for broken cooktop. Found thermal break. Replaced cooktop test unit and unit test good job complete complete.

Near Austin, TX 78757

Matthew

Job Details: 03/16/2021

WASHER WHIRLPOOL WFW9150WW01 "Arrived onsite for washer leaking and not spinning clothes out. Ran diagnostics and found 8/1 long fill and long, 9/1 long drain. Could not detect or verify leak in current position. Ran several test and did not see any signs of leaking. Customer also stated leak seemed to be intermittent and has not happened in the last few cycles. When activated the hot water valve energized, but it sounds like low flow. Water was entering the unit but maybe not at the same flow of cold water. Unit seems to spin and drain fine. Did notice that while running test a lot of residual soap and bubbles where present. Oversudsing could have led to a intermittent leak. Instructed customer on use of HE detergent and amounts.

Near Austin, TX 78744

Robert

Job Details: 03/16/2021

DISHWASHER KITCHENAID KDFM404KPS0 Arrived on job to replace drain pump. After replacement test operation. No leaks detected at time of service.

Near Hutto, TX 78634

Jimmy J.

Job Details: 03/16/2021

RANGE WHIRLPOOL WEG730H0DS0 Arrived on site to install previously diagnosed part. Removed blower fan and installed new fan. Turned on range then oven. Went past 170 and continued to the set preheat temp without error code coming up. Job completed.

Near Round Rock, TX 78665

David Z

Job Details: 03/16/2021

MICROWAVE GE PEB7226SF2SS "Arrived on site to diagnose microwave that was making a burning smell when running. Verified odor. Removed from wall and checked high voltage system. Found the connector / harness melted at the mag thermostat, melted to it. Unit needs a new mag / harness / mag thermostat. Ordering parts and AUTHO. ; ordrng 1 WB24X21031 (Mag Thermostat) and 1 Autho (Autho), states that autho needed"

Near Killeen, TX 76549

Job Details: 03/16/2021

REFRIGERATOR GE GSH25JGBBBB "Arrived on site and inspected side by side refrigerator not cooling.Accessed the evaporator and found the unit isnt defrosting properly causing the malfunction.Due to the massive ice buildup I had the customer review and sign the defrost waiver.I determined the heater, bi metal and control will most likely be replaced.Office to schedule return services due to ice issues.Needs more work ; O-emld tckt"

Near Andice, TX 78628

Lou

Job Details: 03/16/2021

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher not getting water. Upon further inspection, the customer devised that the original unit was replaced in February and the new unit wasnt getting water then it sounded like the drain pump wouldnt shut off. I placed the unit in diagnostics showing error code F6E4. Cleared the code and continued with testing. Unit operated as designed in diagnostics. I inspected the floor switch and while retesting, I was able to move the float up and down and the inlet valve would turn off and on. Customer advised that the unit is working good now, but wanted it inspected to verify operations. It is possible that something had gotten under the float and caused it to not fill. Made recommendations for use and care. No water leaks observed during service, job completed."

Near Pflugerville, TX 78660

Scott

Job Details: 03/16/2021

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for no ice . Ran diagnostics, ice maker wouldnt turn , just hum and stutter . Replaced maker . Checked normal. Fill failed . Tested and found good voltage in harness . Tested and found failed Im fill tube heater . . Will need new freezer door . Ordering AUTHO and door . No water leaks detected at time of service. Call to set return ; ordrng 1 AUTHO and 1 LW11026425 (FZ DOOR SS)"

Near Georgetown, TX 78628

Tommy

Job Details: 03/16/2021

WASHER KENMORE 110.2613241 "Arrived onsite for washer leaking. Upon arrival found unit valve leaking from top. Removed valve and found it was blocked up and rubber was keeping water from flowing correctly. Unit also had rust down left side of drawer and suspension. Upon showing customer that valve, suspension, and drawer likely needed to be replaced.

Near Austin, TX 78749

Luis

Job Details: 03/16/2021

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for no lights,diagnosed a defective led module in freezer section,replaced freezer led all lights working as designed"

Near Driftwood, TX 78619

Brandon

Job Details: 03/16/2021

DRYER WHIRLPOOL WED75HEFW1 "Arrived on site for customer complaint of loud noise, found noise coming from right rear roller wheel. I replaced roller wheel from truck stock, unit tested good.

Near Temple, TX 76504

Tyler

Job Details: 03/16/2021

REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Arrived on site for refrigerator not cooling properly. But arrival I found that the unit was unplugged and off upon further inspection a power outlet I found that there was power out it was not grounded at all When doing a polarity test and advise customer that before the repairs made they will need an electrician out there to verify that the outlet is fully functioning with no potential issues I could lead to future problems with the fridge. I also found that after plugging in it running the unit that the evaporator fan would kick on the thermostat was functioning as designed at the condenser fan were all functioning well. I have found that the amp draw to the compressor was rapidly spiking between .55 ohms and 3.2 ohms add an extremely rapid rate almost every second the compressor is trying to run. The longer the compressor ran I also found it was extremely weak and just slow down even though it was still being supplied 120 V. Also examine the coi

Near Temple, TX 76502

Tyler

Job Details: 03/16/2021

WASHER WHIRLPOOL WTW5300SQ3 Install previously diagnosed drain pump. On arrival was able to reconfirm that the drain pump did have obvious signs of prior leaking due to the residue leaking from the center bearing of the drain pump. Was able to install drain pump and reassemble and tested unit and verify that unit was no longer leaking and fully functioning as designed call to sleep

Near Austin, TX 78745

Luis

Job Details: 03/16/2021

REFRIGERATOR MAYTAG MSF25D4MDM01 "Arrived on site. Diagnosed a clogged drain and defective filter housing,removed obstruction from drain tube,replaced filter housing,checked water connections no leaks tested water dispenser working.

Near Temple, TX 76504

Tyler

Job Details: 03/16/2021

WASHER MAYTAG MVWX655DW1 Arrived on site for washer that was still getting thrown off balance due to rusted out suspension rods. I was able to install all four rods run a factory reset and then do a spin test and verified that the tub no longer bangs around customer also stated since last trip it has not had any other issues other than that and is pleased with the repair. Call complete

Near Killeen, TX 76549

Job Details: 03/16/2021

WASHER GE GFW450SSM1WW Arrived on site and inspected front load GE washer not draining.Customer advised the door unlocked shortly after he completed the STREEM call with JC.I started a load and canceled it and unit never drained.Ordering the drain pump ; ordrng 1 WH23X25518 (DRAIN PUMP)

Near Austin, TX 78748

Robert

Job Details: 03/16/2021

WASHER WHIRLPOOL WTW5105HW0 Arrived on job for complaints of noise. Found actuator not shifting properly and causing scraping noise. Replaced actuator and test. Washer working properly. No leaks detected at time of service

Near Killeen, TX 76543

Job Details: 03/16/2021

REFRIGERATOR FRIGIDAIRE FRS26H5ASB8 "Arrived on site and inspected ice maker not making ice.On previous call customer advised its been a while since the filter was changed.I cycled the ice maker and heard the voltage at the valve but ice never entered the new ice maker.I photographed the unit and found buildup of debris at the back of the unit.I removed and replaced the valve and while transferring the hose from the wall the water source was murky black.After replacing the valve, the unit still did fill the ice maker, which is DIRECTLY related to the age of the current filter.

Near Austin, TX 78745

Leonardo

Job Details: 03/16/2021

RANGE WHIRLPOOL WFE505W0JS0 Arrived on site to test unit for damaged handle. Replaced handle test unit and unit test good job complete.

Near Belton, TX 76513

Wesley

Job Details: 03/16/2021

WASHER WHIRLPOOL WTW7500GC2 Arrived onsite and customer has no hot water but unit has no error codes and customer will call back if there are problems after hot water is restored.

Near Woodway, TX 76712

Jonathan M

Job Details: 03/16/2021

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for a refrigerator that has a broken icemaker again. Inspected unit and work area. Spoke to SW and we ran through several checks. Found the motor not running during the hardest cycle test. Checked resistance through the door from the connector at the bottom of the refrigerator and found one of the lines open I dictating a bad harness through the door. Advise customer that he would need a door replacement in order to fix his issue. Th

Near Austin, TX 78730

Kevin

Job Details: 03/16/2021

FREEZER WHIRLPOOL WRF535SWHZ02 on site and found LED module in freezer is out, after replacing it lighting has returned, job complete"

Near Austin, TX 78745

Jacob

Job Details: 03/16/2021

DRYER WHIRLPOOL WED4950HW0 Arrived onsite for door not closing correctly. Tested unit. Door was difficult to try and get it closed. Replaced door strike. Tested door. Door closed correctly. No issues at this time. Job complete

Near Temple, TX 76502

Tyler

Job Details: 03/16/2021

MICROWAVE WHIRLPOOL WMH31017HZ4 Arrived on site for microwave. Not eating properly. Upon arrival I was able to check in verify voltage to the unit was stable at 120 V the unit was not pulling too many amps it was staying under the 20 and not tripping any fuses or breakers I was able to confirm customer complained that after running the microwave for two different test at two minutes each and then trying to run it again a third time would find out the first two test would be fine but the third test would not have to disassemble the microwave I found that the issue was that the high-voltage transformer is starting to fail but there is also an airflow issue that was led to this with the exhaust vent on the microwave itself I was able to repair the exhaust vent issue but we will need to return with a new high-voltage transformer in order to make sure that the problem is not reoccur office to reschedule once customer knows when theyd be available to have us back out. But also like to return

Near Marble Falls, TX 78654

Cliff

Job Details: 03/16/2021

DRYER GE DHDSR46EE1WW Arrived on site to diagnose a dryer that is making unusual noise. Found front bearing and glides worn out. Replaced bearing today and am ordering glides.

Near Kingsland, TX 78639

Cliff

Job Details: 03/16/2021

DISHWASHER WHIRLPOOL WDT730PAHB0 Arrived on site to replace pump for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Near Temple, TX 76502

Wesley

Job Details: 03/16/2021

DRYER WHIRLPOOL WED4815EW1 Arrived onsite and found unit operating with clogged vent. Unit is now operating as designed.

Near Austin, TX 78729

David Z

Job Details: 03/16/2021

WASHER WHIRLPOOL MVWX655DW2 "Arrived on site to assist with install of new dispenser drawer. Advised customer on how to install and how to remove. Customer asked if they can just remove the top piece and still have it work. This should be fine since the goal of the piece is to show much much detergent they can use, but they want to switch to pods. Installed drawer. Call complete."

Near Round Rock, TX 78681

Jimmy J.

Job Details: 03/16/2021

DISHWASHER WHIRLPOOL KDPE334GPS0 Arrived on site for Dishwasher is tilting; second layer not locking; noisy. Found leg on left side had fallen off the tile causing the dishwasher to close uneven. Lifted dishwasher back onto the tile to be even with the right side leg and adjusted both to lift the door panel to the top of the counter. Dishwasher opens and closes as designed. Ran through a full diagnostics to ensure no error codes came on. None came up. Cycled through full diagnostics and dishwasher is running as designed. No repairs needed. Job completed

Near Round Rock, TX 78681

Kayman

Job Details: 03/16/2021

DRYER WHIRLPOOL NED4655EW1 Arrived onsite for dryer making loud noise. Upon inspection I found the unit making an extremely loud screeching noise when spinning. The noise appears to be coming from the blower housing so I removed the back panel and accessed the blower. I found the wheel cracked and stuck against the housing causing the nose. I replaced the wheel and re assembled the unit. The unit is working as designed at this time and no more abnormal noises.. Job complete

Near New Braunfels, TX 78132

Noah D

Job Details: 03/16/2021

REFRIGERATOR KITCHENAID KURR204ESB01 "Arrived on site to inspect fridge for condensation on windows, upon inspection found the middle glass full of fog, replaced gasket but found a bend in the front panel of the glass. Ordering outer wrap and glass process. Office to reschedule ; ordrng 1 W10797359 (OUTER WRAP ) and 1 W10797361 (GLASS PROCESS )"

Near Killeen, TX 76543

Job Details: 03/16/2021

WASHER AMANA NTW4516FW3 Arrived on site and inspected washer not draining.Confirmed the complaint and found standing water inside the unit that had been inside for some time.Removed the water and accessed the drain pump to verify it was defective and causing the malfunction.Drain pump wasnt available at the time of the service call.Office to schedule return services due to part availability. Needs more work.; O-emld tckt

Near Austin, TX 78759

Matthew

Job Details: 03/16/2021

REFRIGERATOR WHIRLPOOL RT18DKXFW01 Arrived onsite for refrigerator not cooling or freezing. Upon inspection found freezer was freezing but RC was warm. Found heavy ice buildup on evaporator cover. Unit will need to be defrosted 24/48 hrs before next visit. Will need to bring defrost heater on next visit just in case. ; ordrng 1 WP2315531 (heater)

Near New Braunfels, TX 78132

Andrew

Job Details: 03/16/2021

DISHWASHER MAYTAG MDB9959SKZ0 "Replaced drain pump per previous diagnosis. Tested unit, unit works good. No leaks detected. Job complete."

Near Killeen, TX 76542

Job Details: 03/16/2021

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and inspected refrigerator noises. 2/3 Customer advised the refrigerator makes a noise that sound similar to a helicopter.I confirmed the complaint and found this is the normal sound from the damper opening and closing.Temperatures were exactly 30/0 in the respected compartments.Unit functioning properly.Customer satisfied.Job complete

Near Killeen, TX 76542

Job Details: 03/16/2021

RANGE WHIRLPOOL WFE515S0JS0 Arrived on site and inspected oven lighting issues.Customers complaint was the light simply wouldnt go off.She turned the unit back on at the breaker and light was off when door was closed and on when opened.Oven heated and kept temperature. Light cycled properly.Job complete.

Near Killeen, TX 76542

Job Details: 03/16/2021

MICROWAVE WHIRLPOOL WMH31017HS6 While on site for a 3/3 customer advised she had issues with her filter and circulation fan.I advised the fan is working properly and showed her the operating functions of the removable filter.Job completed.No parts needed.

Near Round Rock, TX 78681

Jimmy J.

Job Details: 03/16/2021

REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site to install previously diagnosed part. Removed filter bracket housing and installed new filter bracket housing. Filter cover still not closing as designed. Used foil tape to fold into a square and install between the filter housing bracket and the interior cavity surface of the fridge to create a small area of resistance. Door closes as designed. No further repairs needed. Job completed.

Near Austin, TX 78737

Kevin

Job Details: 03/16/2021

DISHWASHER WHIRLPOOL WDF310PLAW4 "Arrived on site and inspected dishwasher and found heating element has failed, took 1 picture, and manifold has failed, took 1 picture. Replaced both and dishwasher is operating properly. Recommended that customer run hot water at sink to ensure element isnt overworked during wash cycle. Job complete"

Near Kingsland, TX 78639

Cliff

Job Details: 03/16/2021

WASHER WHIRLPOOL MVW7232HC0 Arrived on site to diagnose a washer that is making unusual noise. Found debris caught in wash plate. Removed debris and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Near Marble Falls, TX 78654

Cliff

Job Details: 03/16/2021

OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to diagnose an oven that is resetting time and date randomly. Found user interface errors saved in diagnostics. Replaced ui and all is working properly at this time.

Near Waco, TX 76710

Jonathan M

Job Details: 03/16/2021

REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced evaporator, compressor, die dryer, and coupler. Vacuumed the system down to -30 psi and found unit holding pressure for 10 minutes. Added refrigerant to the system and found the unit settling at 155 psi on the high side and zero psi on the low side. Unit is now working and cooling as designed. Call complete."

Near Copperas Cove, TX 76522

Job Details: 03/16/2021

REFRIGERATOR WHIRLPOOL ET18GKXHW00 "Arrived on site and inspected ice maker issues and rusted water inside refrigerator compartment.Confirmed the ice maker was operating properly, but the fill tube and drain tube were both clogged with ice, causing the overflow of water inside the refrigerator compartment.I used my steamer to defrost the drain tube and ice maker fill tubes.Reassembled and unit tested as designed."

Near Belton, TX 76513

Wesley

Job Details: 03/16/2021

RANGE WHIRLPOOL WFE505W0HZ1 Arrived onsite and used power block and harness to repair wiring issue. All checks good. All checks good.

Near Temple, TX 76502

Tyler

Job Details: 03/16/2021

REFRIGERATOR FRIGIDAIRE LFHB2751TF3 "Arrived on site to install previously diagnosed pex line, regulator, and ice-maker. On arrival I was able to install all three needed parts I then turn the water back on and verified the pressure is exactly where it needs to be to the water dispenser in the icemaker the water dispenser was filling up 8 ounces every eight seconds which can break down to an once a second as designed by the manufacturer manufacturer. Also verify that there were no leaks of any kind that the unit is fully functioning informed customers to give unit 24 hours to fill the bucket up with ice. Call complete"

Near Canyon Lake, TX 78133

Andrew

Job Details: 03/16/2021

WASHER MAYTAG MHW6630HW1 "Arrived on site to test unit for SD code. Found unit not draining. Removed drain filter and found a sock obstructing drain. Removed sock, tested unit, unit works good. No leaks detected. Job complete."

Near Andice, TX 78628

Tommy

Job Details: 03/16/2021

WASHER WHIRLPOOL MVW6230HW0 Arrived onsite for unit making loud noise at the beginning of spinning. Upon arrival found unit belt was damaged. Replaced unit belt and tested. Found unit operating as designed. Job Completed.

Near Waco, TX 76710

Jonathan M

Job Details: 03/16/2021

COOKTOP GE JP356SM3SS Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced Internet switch and tested unit. Unit is now working as designed. Call complete.

Near Georgetown, TX 78626

Tommy

Job Details: 03/16/2021

RANGE WHIRLPOOL WFE525S0JS0 Arrived onsite for unit needed new top after damage. Removed old cooktop and glass shards. Replaced and tested. Unit is now operating as designed.

Near Copperas Cove, TX 76522

Job Details: 03/16/2021

DISHWASHER FRIGIDAIRE FFBD2406NW0A Arrived on site and inspected dishwasher motor issues.Confirmed the complaint and removed and replaced the wash motor.Reassembled and unit tested as designed to customers satisfaction.Job complete

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 03/16/2021

MICROWAVE WHIRLPOOL KOCE500ESS09 Arrived on site to diagnose a microwave that isn't consistently starting. Found door out of alignment. Reset door and tested unit. Found all is functioning properly at this time.

Near Leander, TX 78641

Lou

Job Details: 03/16/2021

RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered parts. Due to the oven door outer trim peeling off, I removed and replaced the outer door trim and placed insulation on the inside of the outer door glass per service pointer W10917778 and placed a new nameplate on the front of the new trim and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

Near Temple, TX 76502

Tyler

Job Details: 03/15/2021

FREEZER WHIRLPOOL WZF79R20DW03 Arrived on site for freezer not cooling. On arrival found refrigerant was off and defrosted after plugging in the unit could not find any air codes and diagnostics indicating an issue with thermistors or any software. I did check amperage to the compressor for the first five minutes of run time after plugging the unit in and found that it was sporadic all over the place between .7 and 20 A and took about five minutes for it to stabilize back down to .73 A I also found that during the entire diagnosis there is never any heat transfer after 30 minutes of run time between the high side and dryer behind the unit and that the evaporator coil had almost no ice or sticky coldness to it at all anywhere on the coil except for where the capillary to first connects to the evaporator. I also was unable to find any signs of oil leaking which indicates that the compressor he just filled internally and is not pumping the Freon through office will need to reschedule fo

Near Austin, TX 78745

Kevin

Job Details: 03/15/2021

WASHER WHIRLPOOL NTW4516FW3 arrived on site and found washer squeals for several seconds when his spin cycle is started in diagnostics. Removed shield and replaced belt and washer now does not squeal anymore.

Near Austin, TX 78745

Kevin

Job Details: 03/15/2021

DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site and sent dishwasher into a diagnostic cycle I did not find any leaking, under the dishwasher is dry and there is no sign of any dripping water or indications a puddle was ever present.

Near Austin, TX 78739

James

Job Details: 03/15/2021

MICROWAVE WHIRLPOOL WMC50522AB1 performed streem diagnosis. unit is having heating issues and the door release sticks intermittently.

Near Harker Heights, TX 76548

Job Details: 03/15/2021

RANGE WHIRLPOOL JGBS80DEM1BB Arrived on site and inspected front right and center burner lighting issues.Confirmed the complaint and photographed the findings.Ordering parts needed to complete the repair.Call forwarded to AHS for authorization and approval.Needs more work ; ordrng 1 WB16K10059 (Center burner and cap assembly)

Near San Marcos, TX 78666

Andrew

Job Details: 03/15/2021

WASHER WHIRLPOOL WETLV27HW1 Arrived on site to test unit for magnet lid catch missing.

Near Pflugerville, TX 78660

Scott

Job Details: 03/15/2021

COOKTOP JENN-AIR JEC3430HS00 Arrived on site for grommet coming loose . Found lens light adhesive had come loose . Will need new lens and ss grommet trim . No gas leaks detected at time of service. Call to set return.; ordrng 1 W11310261 (LENS LIGHT )

Near Temple, TX 76501

Tyler

Job Details: 03/15/2021

DISHWASHER MAYTAG MDBH969AWS1 Arrived on site for dishwasher leaking upon arrival I disassembled washer and while running diagnostics I verified there was no signs of leaking under unit. The dust under unit showed no signs of water disturbance anywhere. I did however find that the door seal was warping and allowing water to pass by door plus the front level feet are missing causing dishwasher to lean and put water pressure on door seal even more. Will need office to reschedule one availability of parts is known; ordrng 1 W10542314 (Door seal) and 1 8193716 (Level leg)

Near Del Valle, TX 78617

Jacob

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for unit not making ice. Tested unit. Found that motor was good. Upon further inspection. Found that the water from wall valve was not turned on. Turned on water valve. Unit pulled in water. No leaks at this time. Job complete

Near Georgetown, TX 78633

Lou

Job Details: 03/15/2021

REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap motor harness, hv control, & UI failures, I removed and replaced the evap harness and placed the evap thermistor on the suction line and secured it with foil tape and ziptie. Secured the evap housing to the back RC wall with clamps and zipties as per service pointer #W11092686F. Placed shims at the bottom of the evap between the cover and evap drip pan to level drip pan. Removed and replaced the hv control and UI and tested the unit. Unit is operating as designed. Removed the back panel and inspected the drain tube and found it flush with the bottom the chassis. Removed the drain tube and cleared debris from inside and using manufacturer approved silicone, I placed a bead around the drain tube to seal off any gapping in between the tube and chassis. Cleaned up all water from spillage from defrosting the unit, job completed."

Near Austin, TX 78744

Leonardo

Job Details: 03/15/2021

OVEN WHIRLPOOL WOC54EC0HS02 Arrived on site to test unit for panel not working. Test unit and found bad console. Will order new console office to reschedule. ; ordrng 1 W11297728 (Console)

Near Cedar Park, TX 78613

David S

Job Details: 03/15/2021

DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to install previous diagnosed part. I gained access and removed the failed sump and motor assembly. I installed a new assembly. I reassembled the unit and tested it. The unit is now working as designed. Job complete.

Near Austin, TX 78748

Leonardo

Job Details: 03/15/2021

DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor.

Near Waco, TX 76706

Jonathan M

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRS325SDHW05 Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Found freezer and refrigerator temperatures at proper temperature. Found the icemaker stuck in the harvest dump position. Attempted to jump icemaker and icemaker would not turn. Tested voltage to the icemaker and found 120 V present. Unit will need new icemaker for repair. Ordering part and the office will need to contact customer about the reschedule date due to an out of stock and PSP item; ordrng 1 W11284458 (icemaker)

Near Lockhart, TX 78644

Richard

Job Details: 03/15/2021

WASHER AMANA NTW4516FW3 Arrived onsite for the washer not working. Replaced drain pump that was ordered and ran a calibration. After calibration ran a quick cycle and washer tested good. Complete

Near Austin, TX 78745

Kevin

Job Details: 03/15/2021

RANGE WHIRLPOOL WEG515S0FS2 "Arrived on site and inspected range and found ignitor its not secured onto bake burner, sent a short video to DW. After securing it properly set oven to bake and turned all cooktop burners on took pictures of flames and everything checks good. Could not duplicate customers experience during the service call reported findings and customers experience to tech line, 7730235223"

Near Austin, TX 78704

Matthew

Job Details: 03/15/2021

DISHWASHER KITCHENAID KUDS30FXSS3 "Arrived onsite for dishwasher not functioning. Upon inspection found wall switch to dishwasher was off. Powered unit and tested. After testing, found unit had a leak coming from the mid left side of the unit. Top screw was missing and customer drove oversized screws into unit causing inner door panel to warp and not allow door seal to make good contact.

Near Austin, TX 78733

Luis

Job Details: 03/15/2021

REFRIGERATOR KITCHENAID KBFC42FTS03 "Arrived on site for freezer issues. Found freezer drain frozen overcustomer will defrost unit themselves.

Near Belton, TX 76513

Job Details: 03/15/2021

WASHER MAYTAG MVWB880BW0 Arrived on site and inspected washer with F51 error code.Confirmed the code and removed and replaced the sensor.Reassembled and unit tested as designed to customers satisfaction.Job complete

Near Copperas Cove, TX 76522

Job Details: 03/15/2021

WASHER ROPER RTW4516FW2 Arrived on site and inspected washer not working properly.Ran diagnostics and found no errors. Customers concerned the unit doesnt fill up enough to cover clothing.I explained the HE process and advised the washer is designed to use less water an energy

Near Austin, TX 78735

Leonardo

Job Details: 03/15/2021

DOWNDRAFT KITCHENAID kird801hss1 Arrived on site replace switches. Found motor locked up advised customer about the motor

Near Briarcliff, TX 78669

Robert

Job Details: 03/15/2021

OVEN WHIRLPOOL WOS51EC0HS01 Arrived on job for complaints of buttons not working. Found console not working properly. Replaced console and test.

Near New Braunfels, TX 78132

Noah D

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect icemaker for not making ice and clumping, upon inspection found the icemaker full of ice, broke ice up and the water filled correctly, instructed customer to replace filter due to water issues recently. Replaced seal and tested. Complete"

Near New Braunfels, TX 78130

Noah D

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRT318FZDW06 "Arrived on site to inspect fridge for not cooling in freezer, upon inspection found the unit only ran when set in max cool, compressor and fan worked correctly, will need control to fix temp issues, office to reschedule ; ordrng 1 W11207397 (CONTROL BOX )"

Near Cedar Park, TX 78613

David S

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site to install previous diagnosed parts. I installed both icemakers. I tested the unit and it is no longer shorting out.

Near Driftwood, TX 78619

Brandon

Job Details: 03/15/2021

WASHER MAYTAG MVW7230HC0 "Arrived on site to replace UI console, after replacing, unit tested good."

Near Austin, TX 78728

David Z

Job Details: 03/15/2021

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install new outer door panel. Replaced door panel and retested. Customer showed me they found a part under the unit by the front. Found ripped friction sleeve. Ordering 2 friction sleeves to replace. Office to schedule when available. ; ordrng 2 WP8268961 (Friction Sleeve)s

Near Killeen, TX 76542

Tyler

Job Details: 03/15/2021

DRYER MAYTAG LDE590 on site for dryer needing previously diagnosed belt heater assembly and thermal cut off. Upon arrival I was able to disassemble install the three needed parts and then reassemble and verified that the unit is fully functioning as designed and when the unit is switched between regular heat and air fluff it does shut off the heating element exactly as intended and there were no other notice issues while on site during repair unit is ready for use by customer call complete

Near Austin, TX 78748

Kevin

Job Details: 03/15/2021

WASHER WHIRLPOOL MVW6200KW "Arrived on site and set washer into a diagnostic cycle and didnt find any saved error codes, ran the automatic test and everything checks good, could not find any issue with washer. No water leaks detected at time of service, job complete."

Near Harker Heights, TX 76548

Wesley

Job Details: 03/15/2021

REFRIGERATOR FRIGIDAIRE FGHS2631PF2 Arrived onsite and found unit ui failire. All checks good unit is now operating as designed.

Near Round Rock, TX 78681

David S

Job Details: 03/15/2021

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the drain hoses restricted. I cleared the restriction. I reassembled the unit and found it working as designed.

Near Temple, TX 76502

Job Details: 03/15/2021

WASHER MAYTAG MTW5840TW0 Arrived on site and inspected Maytag washer not working.Confirmed the complaint and found the timer and lid switch were both defective.R&R both and unit tested as designed to customers satisfaction.Job complete

Near Buda, TX 78610

Leonardo

Job Details: 03/15/2021

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for not washing. Found bad wash motor ordering new sump and motor office to reschedule. ; ordrng 1 W11085683 (Sump and motor)

Near Canyon Lake, TX 78130

Noah D

Job Details: 03/15/2021

RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to inspect oven for not heating, upon inspection found the breaker flipped and no powering unit, found a burnt terminal, replaced terminal, checked all wiring for burnt spots and could not find any, all functions returned. Complete"

Near Liberty Hill, TX 78642

Lou

Job Details: 03/15/2021

DISHWASHER KITCHENAID KDTE204KPS0 "Arrived on site to install previously diagnosed and ordered part. Due to the lower spray arm missing its shaft, I removed and replaced the spray arm and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Bee Cave, TX 78738

Brandon

Job Details: 03/15/2021

DISHWASHER KITCHENAID KUDP01FLSS6 "Arrived on site for customer complaint of unit filling with water when not in use and upper spray arm broken, found failed water valve and broken spray arm, I replaced both parts, unit tested good with no leaks."

Near Austin, TX 78732

Luis

Job Details: 03/15/2021

REFRIGERATOR KITCHENAID KFCS22EVMS2 "Arrived on site for cooling issue. Ran diagnostics all test passed,changed defrost setting to basic"

Near Round Rock, TX 78681

Wesley

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRS973CIHZ01 Arrived onsite and found water resevoir freezing from sub freezing temp in lower fridge cabinet. Adjusted temp and advised customer on issue. All checks good.

Near Austin, TX 78732

Brandon

Job Details: 03/15/2021

DRYER MAYTAG MGDB850YW1 "Arrived on site to replace failed coil and thermostat, after replacing parts, unit tested good.

Near Austin, TX 78704

Jacob

Job Details: 03/15/2021

REFRIGERATOR KITCHENAID KBBL206ESS00 Arrived onsite for unit not making ice. Looked at ice maker. Noticed that the shut off arm was up. Pushed down arm. Ice maker working and called for water. No leaks at this time. Job complete

Near Austin, TX 78723

Scott

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for no ice . Ran diagnostics all checked normal . When activating fill , could hear water valve but no water . Checked ,getting proper voltage , found IM fill heater had failed . Ordering FZ door . AUTHO. Call to set return. No water leaks detected at time of service. May need water valve if weeping occurs after door placement .; ordrng 1 AUTHO and 1 LW11026428 (FZ DOOR SS )"

Near Niederwald, TX 78640

Robert

Job Details: 03/15/2021

RANGE WHIRLPOOL WFG505M0BS3 Arrived on job to replace previously diagnosed parts. After replacement test operation.

Near , TX 78132

Noah D

Job Details: 03/15/2021

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven for a springy door, upon inspection found the hinges working correctly, weighed down door for 15 min and it loosened springs to customer liking. Complete"

Near Georgetown, TX 78633

Lou

Job Details: 03/15/2021

REFRIGERATOR GE TPX24BRBJBB "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=34 degrees & RC=56 degrees. I found a large amount of frost/ice built up on the FC evap cover as if the unit is not defrosting. I tested the defrost timer and found it not operating as designed. I manually tested it and it continues to malfunction. I am ordering the timer and will return with screened parts. No water leaks observed during service. Office to schedule return service.; O-emld tckt"

Near Austin, TX 78702

Jacob

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRS331SDHM03 Arrived onsite to replace water valve. Replaced water valve. Turned on water. Valve is holding. No leaks at this time. Job complete