"Arrived on site to test unit for water remaining at the end of cycle, tested unit found no Restrictions in drain hose, put unit into diagnostics and found F9E1 error, activated drain pump and its taking to long to drain, replaced drain pump, tested unit, unit now running as designed, no leaks detected job complete"

"Arrived onsite for DUAL HEATING ELEMENT REPLACEMENET KIT. Upon arrival customer had already installed element kit, it will just not energize. Found 2 wires connected on wrong terminal. Secured the wires in correct place. Test unit and unit operates correctly.job complete"

Arrived onsite for Grinding or Rubbing Noise . Upon arrival test unit and heard a noise from bottom of unit. Found cam was loose and making noise. Removed cam and reinstalled. Test Unit and unit operates as designed. No leaks present at this time.job complete

"Arrived to inspect burner issue. The inner section of the two part burner was heating to red hot and then switched to the outer after several minutes. I advised the CX that this issue is a common complaint, but how the newer units are designed to operate and it is working correctly. The left front burner switch was sparking badly and I removed and replaced it. Operational test good.

"Arrived to inspect burner issue. The CX advised me that they had found and removed soot from one of the burners and the issue has not returned since. I tested all burners and they ignited as designed and flame heights were within expected ranges. Operational test good, no gas leaks detected during service."

"Arrived to complete prior attempt. I extracted the failed rotor hardware and then tested. The unit developed a high-pitched squeal during spin and I removed and replaced the gear case assy. I tested through multiple modes and the issue was resolved. Operational test good, no leaks observed during service. Drain safety strap added."

Arrived on site for Ui not powering up. Unit powered up when I arrived . Ran diagnostics got off balanced load . Did small adjustment of leveling feet . Ran both manual all and auto test . Passed both . Ran quick wash also . And drain and spin to make sure balance issue was resolved . Recommended no repairs at time of service . Did recommend running a clean cycle . No water leaks detected at time of service.

"Arrived on site for dryer not powering up. Checked and found no power at block. Found breakers tripped . Reset breaker . Now getting correct voltage . Ran diagnostics ,no error codes . Unit is now heating properly . Breaker is a gfi. Recommend having customer have an electrician look at outlet and breaker . No lint build up at time of service. Job complete"

"Arrived on site , replaced sump,vent ,acu control. Ran diagnostics. No error codes . All checked normal. No water leaks detected at time of service. Job complete"

Arrived on site to replace ui and console. Replaced both parts test unit and unit test good job complete.

Arrived on site to test unit for unit tripping breaker when tuning oven on. Test unit and found shorted board. Replace board test unit and oven turning on but when you open the door it trips breaker. Test unit and found bad light socket. Ordering new light socket office to reschedule ; ordrng 1 40A15 (Bulb) and 1 WB08T10026 (Socket)

"Arrived on site for washer no power, inspected unit and work area. I disassembled unit control board to test for power and we had power to board but no feedback, will need a new main PCB in order to work. No water leaks detected during service job completed."

"Arrived on site for microwave not working, inspected unit and work area. Tested voltage at wall and had good voltage, i then tested unit and had no power. Disassembled unit and found blown fuse replaced it and it blown when I open door. Will return on 4/18 to finish job with ordered parts. ; ordrng 2 W10138793 (Fuse)s"

"Arrived on site for server making nosies. Inspected unit and work area. Disassembled unit and found weeks getting stuck and also idler pulley, replace parts needed. Tested unit and is working as designed. No water leaks detected on steam dryer, job completed."

"Arrive on site for dryer not heating, inspected unit and work area. Tested heat temps, and no heat. Disassembled unit and tested all components and found thermostat open. Replaced part and reassembled unit. Tested unit and is now operating as designed. Job completed."

"Arrived on site to install previously diagnosed parts, disassembled unit and installed new fan motor and defrosted ice build up in the evaporator. Tested unit and is now performing as designed , no water leaks detected during service. Job completed."

"Arrived on site for complaints of burners not working correctly. Found one burner with large amount of oil spilled on it. Found burner caps in wrong positions. Adjusted burner caps and cleaned. Tested all burners and all are working properly. No other issues at this time, job co."

"Arrived on site for complaints of no drain. Customer stated the actual complaint is unit leaking. She said the washer will leak every time. Found F2E1 UI stuck button error code. Verified all buttons working properly on UI. Inspected valve, hose connections, tub, and looked all over for water trails and found none. Ran a cycle and monitored. Found stand pipe draining water much too slow. Filled and drained again and monitored water draining in stand pipe, and found it too slow. Water siphoning back into tub most likely causing leak. Advised customer to contact plumber to have issue corrected.

"Arrived on site to inspect unit for FR burner not igniting properly, flames to high on RR burner, and burners not simmering. I found wrong orifice in RR burner, customer had orifices so I changed to correct orifice, and I adjusted all burner valves to simmer, unit tested good."

"Arrived on site to replace reservoir pump and recirculating pump, after replacing parts, unit tested good, customer still needs to get gravity drain corrected."

"Arrived on site to inspect unit for not draining, found drain pump failed, I replaced pump, unit tested good.

"Arrived on site. Diagnosed a defective drain pump,unit will need new drain pump,tube and hose; ordrng 1 W10825876 (Tube drani) and 1 W11572053 (Hose)"

"Arrived on site. Found damaged fresh food door,replaced defective fresh food door checked door seal good."

"Tenant wouldnt allow tech in,claimed she needed to clean before entry,talked to office manager she will call into office to reschedule for the last and final time. ; O-emld tckt"

Arrived on site to test unit for unit closing when oven on. Test unit and found normal operation of unit. Unit Clinton heheh trying to turn back on to maintain temp. Job complete.

"Arrived on site to test unit for unit giving miss wire error code and shorted or stuck keypad. Check voltage and voltage correct at this time. Found bad control board and UI, will need to relace board and UI Tenant was saying light in the kitchen will randomly turn on and off like the oven would. Spoke with home owner and advised to get electrician to check breaker. Job complete."

Arrived on site to test unit for unit not having power. Test unit and found opened bimetal. Replaced bimetal test unit and unit test good job complete.

Arrived on site to test unit for unit stopping. Test unit and found unit not getting enough water. Replaced fill valve test unit and unit test good at this time job complete.

Arrived on site to test unit for unit making noise. Ran unit over and over again removed panel and cover everything test good. Could not duplicate problem at this time.

"Arrived on site to replace UI panel, after replacing, unit tested good, collected balance on cc. Part was covered by Jenn Air,

"Arrived on site to inspect unit for lights not working, found failed freezer module. I replaced module, unit tested good, collected payment on cc.

"Arrived on site to inspect unit for a leak, found leak coming from motor assembly, specifically the diverter motor section. The leak caused damage to floor boards, flooring, and sheet rock, I took pictures.

Arrived on site to repair the fridge. Customer showed me her burner knob was melting. I found some of the burner caps on the cook top not set right. I spoke to the customer about how to clean the burner heads and caps and how to make sure they are seated properly. I am ordering a new knob. Reschedule for Monday 5/2/22; ordrng 1 W11366438 (Knob)

"Arrived on site for cooling complaint. Found fan motor not running,also found burned out heater ordering fan motor and heater ; ordrng 1 WR51X10055 (Heater) and 1 WR60X10307 (Fan motor) and 1 WR60X30922 (Fan blade)"

Arrived onsite for loud vibration noise and determined it was the door ice maker fill valve. Valve chatter and noise is within normal specifications. the unit is operating as designed. Advised customer on findings.

"Arrived on site and inspected range and found lightbulb base is stuck in socket. Remove socket and extracted broken base. Customer has a new lightbulb on hand and after replacing it it is working properly.

"Arrived on site for customer complaint of agitator not working, found agitator bolt loose, I tightened bolt and ran calibration, then ran diagnostic tests, everything passed, tested good."

Arrived on site for refrigerator not cooling correctly. Upon arrival confirm complaint and after further inspection found that the suction line from liner to compressor had been hit and cracked open causing sealed system leak. Found that the unit is going to require a sealed system repair including all or 600 equipment needed for repair. Spoke with whirlpool techline (Ed sr#7733417108) and was instructed to replace ss equipment. Spoke with PR in the office and was instructed to allow PR to order parts required for needed repair office to reschedule once availability of all parts is known.; ordrng 1 W11370574 (Compressor) and 1 W11368877 (Evap coil) and 1 W11559685 (Drip pan) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600kit (R600 kit) and 1 Cnote (Pr to order couplers) and 1 Lokringkit (Lokring kit) and 1 Unknown (Drip pan mounting kit)

Arrived on site to install previous diagnose part. I gained access to the icemaker. I removed the failed icemaker and replaced it with new. I preformed a harvest cycle and found the new ice maker working as designed. Job complete.

Arrived on site to replace the freezer door bottom trim piece. I removed the door and installed a new trim piece. I I inspected the unit and work area. I found door sealing Properly. Job complete.

"Arrived on site to install previous diagnose parts. The unit was in the garage. I replaced the tube, and third level rack. While changing the tube I found the adjuster cracked for the second row. I am ordering the second level adjusters, position tethers. The door is now closing as designed. The office will reschedule when we have eta on the parts.; ordrng 2 WPW10546503 (2nd level adjuster)s and 2 WPW10195839 (Adjuster tether)s"

Arrived on site for dryer timer not working. I inspected the unit and work area. I tested the unit and found it coming on. I tested voltage to the timer and I found voltage fluctuating. I tested power to the unit and found good voltage. . I tested the dryer door switch and found with the door closed it is intermittently opening and closing. Indicating the switch is no longer making good contact internally. The door switch (131498900) is discontinued making the unit not repairable. I spoke to the customer about my findings. Job complete.

Arrived on site for oven not heating properly. I gained access to the control and tested line 1 and line 2. I found line 1 has 120vac and line 2 has none. I went to turn off the unit at the breaker and found when the breaker for the oven is off the oven remained on. I spoke to the customer and advised they need an electrician to check the breaker and the outlet/plug for the oven as it is not receiving proper voltage. Job complete.

"Arrived on site for built in Refrigerator, I tested temperatures on both chambers and they where excellent FC -2? RC 31?, 2 ,LED modules where bad and temperature control was not responding to adjust temps and was also flashing. Office to order parts and reschedule for return service. No water leaks detected during service. ; ordrng 1 W10769145 (Ice container) and 1 W10798005 (Themp Control)"

"Arrived on site to inspect light issue in microwave, the old lightbulb was glued for shipping and was stuck, removed lower housing to access bulb mounting socket.

"Arrived on site for washer not working, I set unit in diagnostics and no agitation working, tilted unit and found unit had gone off balance and broke the belt. Will need to order parts and reschedule CX for service. ; ordrng 1 W11409708 (Cam/belt cover)"

"Arrived on site for complaints of no power no operation. Found unit getting good voltage from wall to control. 120vac at wall and 120 at control. Machine has no lights displayed on console."

Arrived on site for dishwasher not heating or cleaning dishes well. Upon arrival confirm complaint and after inspecting Diagnostics I found no AirPods available but during disassembly and testing found owi sensor showing no resistance through thermistor terminals. Found rest of heating equipment functioning as designed and no clogs in the spray arm. Replaced owi reassembled and tested unit and found heater kicking on and instructed customer to allow for a few wash cycles with a rinse aid to cure back into the system to allow for better drying. Call complete

"Arrived on site for complaints of loud screeching noise. Found oil in the gear case. Installed new Gearcase and cam. Tested unit in factory diagnostics and unit passed. Spinning and agitating correctly with no loud noise. Tested unit in drain and spin cycle as well. No issues at this time, no water leaks detected, job complete."

"Arrived on site and found control panel is unresponsive, replaced it and all buttons are not working properly and dryer is running correctly, job complete"

Arrived on site and inspected washer and found Bellow drain ports are clogged. Showed customer how to clear them end it is now draining properly. Collect the service fee only per customer instruct

"Arrived on site to test unit for defrost issues, customer stated that food gets soft in FC and it comes and goes, food on top rack in RC freezing, tested unit found that defrost is lagging, also found that unit is way over loaded with items causing air flow restrictions RC and FC, advised customer that if there is not proper air flow, items will start freezing around vent and top shelves moving down, customer was not using temp controls to adjust to desired temp, advised customer play with controls to find what works best, replaced defrost timer as precautionary, at this time the unit is running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed harness and drain pump, tested unit and found that parts are not needed, found pinched wire on drain pump, connected wire with butt splice, tested unit,unit now running as designed, no leaks detected job complete"

"Arrived on site to to test unit for noise, customer stated that is comes and goes, exposed evap and found noise coming from cap tube, adjusted cap tube and sound went away, advised customer to monitor unit and if the sound comes back, a sealed system will need to be ordered at this time unit is running as designed job complete"

"Arrived on site to replace previously diagnosed motor control and capacitor, customer stated that when going into cycle clicks and would not latch, put unit into diagnostics, and was not able to get latch to close, ordering latch and actuator and returning also with control and capacitor office to reschedule customer would want this repair done asap; ordrng 1 W11513248 (Latch) and 1 W11398781 (Shift actuator)"

"Arrived on site to test unit for no ice, tested unit found FC has cooling issues, put temp probe in FC found temp at 24 degrees set to -3, called tech line to document, was advised to check unit for proper air flow, no air vent are clogged or restricted, Sr#7733420607, was asked by tech line install temp logger and monitor unit for temp fluctuations, spoke to office and was advised to order replace control FC and RC thermistors with user interface ordering parts, office to reschedule ; ordrng 1 W11542754 (User interface) and 2 W10316760 (Thermistor)s and 1 W11043763 (Control board) and 1 Templogger (Temp logger)"

"Arrived on site to test unit for excessive shaking, tested unit found unit is not leveled, leveled unit, put unit through drain spin cycle, unit is running as designed, customer stated that when she washed her sheet it would shake a lot, advised customer on proper loading procedures, at this time unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit from shutting down after few seconds, tested unit found ceased motor, attempted to remove blower, was not successful, cut blower out, replaced motor and blower, tested unit unit now running as designed, job complete"

"Arrived on site to test unit for no operation, tested unit found loose connection on UI , secured connection, tested unit unit now running as designed designed, no leaks detected job complete."

"Arrived on site. Diagnosed a defective valve,replaced water valve,cycled icemaker water filled icemaker.

Arrived onsite to replace previously diagnosed parts. Replaced control board but would not program. Called tech line for assistance. Per tech line correct model number should be MFI2568AES12. That registers to part# WPW10310240. Ordering correct board and set to return on 4/20/22. Notified customer. ; ordrng 1 WPW10310240 (Control)

"Arrived onsite for dishwasher giving error code and not starting a cycle. Upon arrival unit display F8E4 error, float switch. Inspected unit and found water in overflow tray. Cleaned water and tested. Unit started cycle as designed. Allowed to run 15-20 min and notice a drip from rear of unit. Uninstalled for inspection. Found tub damaged and leaking at base to wall joint. Unit will Need a tub replace. Home is brand new. Customer wants to speak with builder to see about swapping. Will order tub in preparation. Mr would like update on parts availability at phone number ending #1959. ; ordrng 1 W11409866 (Tub)"

"Arrived onsite for tun knob not working. Upon arrival inspected unit found timer seized. Knob failed due to seized timer shaft. Console holders that hold timer in place have failed so console needs replacement. Also returning with push start. Customer will provide external ventilation hose due to current one out of shape. Ordering Timer, knob, start switch and console. Will need AUTHO. Office to reschedule ; ordrng 1 WE03X24547 (Console) and 1 WE01X24552 (Knob assembly) and 1 WE04X24550 (Timer) and 1 WE01X24720 (Timer screw) and 1 NeedsAUTHO (Needs AUTHO)"

"Arrived to inspect oven temperature. The CX had preheated both chambers to 350 and I placed a K-type thermocouple in the center of the upper oven and removed the previous offset, after removing aluminum foil that was placed in the bottom for spillage protection. The unit completed preheat at 437 and then cycled at 340, 364, 340, 367, 339, 367. Average cyclic temperature of 352.8. The lower oven with the same settings and already preheated had cyclic temps of 350, 385. I induced a -17 degree offset and retested. 342, 372, 339, 371 for an average of 356. I advised the CX of my findings and they will monitor the unit and adjust as necessary. No gas leaks detected during service. 45 minute temperature calibration,

"Arrived to inspect ice issue. I found the ice maker housing had moved forward, causing the ice bin door gasket to fold over and allow air to exchange between the bin area and the RC, causing freeze/thaw cycles. The RC evaporator drip pan had warped up in the middle, causing water to flow into the bottom of the RC and froze, forming a 1/2 thick ice slab. I removed the ice and added a required strengthener to prevent the spill over and continued warp. I sealed the drain tube assembly and tested. Operational test good, no leaks observed during service. Labor, 1 hour,

"Arrived to inspect noise. I found the unit would rock and the suspension was badly worn out. Further inspection revealed the gearcase lower seal had ruptured and flung oil in the cam, belt and shifter. The motor is likely ok and if required upon return, will require authorization. Unit has badly stuck wash plate, tech GC only please.; ordrng 1 W11130362 (Suspension)"

"Arrived to inspect no heat. I found the unit would not heat and testing revealed L1 at 42 VAC, L2 was intact at 123.2. I advised the CX that a qualified electrician will be required to correct the electrical supply issue. Unit left unplugged for safety. Serivce call / diagnostics,

"Arrived to inspect no heat. The burners would not heat and I tested the supply voltage. L1 to N, 124 VAC. L2 to N 124. L1 to L2 0VAC. I advised the CX that the L1 and L2 leads at the plug or circuit box are connected to the same supply phase and a qualified electrician will need to correct before further testing can be done."

"Arrived to instal previously diagnosed and ordered part. I found that the return service and the part were not needed, after discussing with the prior tech and the service call was made in error. No further service required. No leaks observed during service."

Arrived on site for dishwasher not functioning correctly. Upon arrival confirmed issue. Found ui unresponsive due to touch keys on ui switch board failing off and failing to make contact with console. Also found main motor and drain motor ohming out of range as well as main harness giving intermittent resistance. Found unit is having multiple failures leading to repeated breakdowns. Will need reporting to ahs that unit cant be repaired and will have further failures if attempted.

"Arrived on site to inspect oven temps. Upon further inspection, I found where the customer had placed foil on the bottom panel and it melted to the panel. I pulled the unit out and inspected the bake element and it is good. I tested the element and it is showing 19.3ohms. I tested temps in the oven on bake at 350 degrees. Tested the element while in bake mode and it is getting 243V. The unit is heating as designed. I made recommendations for use and care

"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error codes F0E5 & F0E2. Customer advised that hey have a water softener system. I cleared the codes and continued with testing and the unit operated as designed until it got to spin. While in spin cycle, it appeared that the basket was not engaging as the washplate was continuously spinning but the basket wasnt spinning. I found where the actuator wasnt fully engaging the spin cycle. I attempted to remove the washplate to check the hub, but was unable to remove it and didnt want to break it. I tested the actuator at the control and found 0VDC when the actuator would go from agitate to spin.; ordrng 1 W11481722 (Actuator) and 1 W10528947 (Hub) and 1 W10752283 (Washplate)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC= -9 degrees & RC=70 degrees. I placed the unit in diagnostics and tested the FC evap fan and found it not operating. I tested the damper and it is operating as designed. I disassembled the FC section and found the evap harness disconnected and frost beginning to build up on the top of the evaporator. The evap had a good frost pattern. I plugged the harness in and the fan immediately came on. I found no slack in the fan motor harness so I secured the molex connector with foil tape to keep it from disconnecting. I found the clips on the main molex connector were not snapping into place. I secured it with foil tape as well and showed my customer what I had done and they were good with the fix. I tested the defrost thermistor and element and both are functioning properly. Reassembled the FC section and monitored the unit for a few more minutes and found the RC section beginning to cool. I recommended that the customer allow the unit to cool for at least 24 hours before placing items back inside. No water leaks observed during service, job completed."

"Arrived onsite for emergency drain and cancelled unit to reset, tested all functions in diagnostics. All operating as designed and no error codes. Recalibrated and advised customer on best practices. All checks good. Unit is now operating as designed."

"Arrived on site to test unit for RC not cooling properly. Found RC evap cover covered in frost/ice. Exposed evap and found evap motor not engaging. Put unit into defrost and heating element working as designed. Replaced evap motor, tested unit, unit now working as designed. Found thermistors in range. Unit not currently connected to water.

Arrived onsite and replaced cycling thermostat and blown cutoff. Unit is now operating as designed. Advised customer on repair. Air flow is good. Unit is now operating as designed.

"Arrived on site for range with front right burner not working. Upon arrival confirmed issue. After further inspection found the front right inf, switch had failed leading to front right burner over heating and melting/cracking glass top. Will need top, front right burner+switch replaced. Office to reschedule once availability of parts is known.; ordrng 1 WB62X20903 (Glass top) and 1 Cnote (Needs ahs authorization)"

Arrived on site for dishwasher with upper rack failing to stay in place and spray arms clogged. Upon arrival confirmed issue and found right side adjuster mount had broken/missing locking mold. Also found filter screen was warped causing debri to bypass into water recirculating system and spray arms. Will need office to reschedule once parts needed for repairs is known.; ordrng 1 WPW10463906 (Screen) and 1 W11101428 (Lower spray arm) and 1 WPW10448645 (Spray arm middle)

Arrived on site for refrigerator not cooling properly. Upon arrival confirm complaint and after further inspection found that unit was showing signs of a solid system failure within FC compartment

Arrived onsite for door tension issue and found lift side link snapped. Replaced links with kit. Unit is now operating as designed. All checks good. Unit is now operating as designed.

"Arrived on site to test unit for loud squeal while running. Found idler pulley was seized causing noise. Seized idler caused excessive wear on drive belt. Unit had excessive lint build up preventing rollers from turning freely. Cleaned lint build up and replaced roller supports, idler/tensioner and belt. Tested unit, unit is now working as designed. Used ventilation tester and found air was very poor with vent hose attached. Removed vent hose and unit passed vent test. Recommend having venting leading to exterior of home cleared before operating to prevent damage to unit.

"Arrived on site to test unit for no power. Found thermal fuse was blown. Replaced fuse, tested unit to 350, unit working as designed. Job complete."

"Arrived on site for dryer top loose, not stopping when door is opened and still making noise. Inspected unit and work area. Tested unit to verify noises. None occurred durning test cycle. Disassembled unit and tested door switch and found failed door switch. Found drum egg shape and rubbing against pulley. Contacted service manager (CS). Advised not to use, due to failed door switch. Management team will be contacting customer. Job completed"

"Arrived on site for dryer not stopping cycle when door is opened. Inspected unit and work area. Tested operation to verify failure. Found door switch soft to the touch. Gained access to door switch molex connector and tested resistance and found door switch staying closed position with door opened and closed. Found failed door switch. Removed failed door switch and installed new. Assembled unit and tested operation. All tested good.

"Arrived on site to install previous diagnosed parts. Inspected unit and work area. Removed failed gearcase, cam, belt and motor. Installed new parts and assembled unit. Per diagnostics mode and ran calibration cycle. Ran manual test cycle, activated high spin and heavy agitation. Ran automatic test mode. All tested good, no water leaks detected during service."

"Arrived on site for customer complaint of timer not advancing, found failed timer, I replaced timer, unit tested good."

"Arrived on site for customer complaint of unit not powering on, found pinched drain line causing drain pump to kill power to unit, I adjust drain line, unit tested good.

Arrived on site to install previous diagnose part. I replaced the grate with new. And ensured it no longer wobbles with weight on it. Job complete.

"Arrived on site for washer actual complaint of condensation and heat in pedestal. Inspected unit and work area. Performed diagnostics mode, checked for fault codes and found none. Performed automatic test cycle and monitored operation. Inspected pedestal and fortunately customer had dryer running at time of service. Found dryer vent not connected to home venting, heat from dryer going in to drawer of pedestal and causing condensation(see SD-picture). Informed customer of dryer vent. Unit is operating as designed, no water leaks detected during service."

"Arrived on site for dishwasher not draining. Inspected unit and work area. Checked drain line and found clear of objects. Tested drain pump and found activating but not draining. Gave customer rounded estimate if object stuck in drain pump housing. Removed standing water from unit with shop vac. Removed drain pump and found broken glass interfering with drain pump impeller. Found drain pump housing roughed up from glass. Smoothed out drain pump housing and reinstalled drain pump. Tested drain operation and found draining. Performed diagnostics mode, found error code F8-E1 slow drain and F6-E4 float switch opened. Monitored test cycle and observed for possible water leaks. All tested good, no water leaks detected during service.

"Arrived on site to test unit for loud rattling noise while operating. Found drive motor was rattling on base where mounted. Put dampers underneath motor and added self drilling screws to left side to secure motor to base. Tested unit, unit is now working as designed. No leaks detected. Job complete."

"Arrived on site to replace door and control from previous diagnosis. Replaced door and cycled power. Replaced control and cycled power again to ensure unit info is properly stored and transferred to new parts. Tested unit, unit working as designed. Advised customer to connect unit to WiFi and sync to app as a new unit. Job complete."

Arrived on site to test unit for leaking per inspector. Inspector stated drain hose was leaking where connected to disposal. Noticed disposal was loose and gasket not sealing to sink. Also found signs of corrosion and proof of water leak as water was still present on ring and gasket. Ran dishwasher through diagnostics with no issues and no stored error codes. Advised customer disposal is the source of leak and would need to have corrected to prevent further damage. No leaks detected from dishwasher. Job complete.

Arrived on site for washer need him previously diagnosed rebuild. Upon arrival and sort all required parts and then ran a factory reset on the unit and afterword I fill the tub of 3/4 of the way for made sure that there are no leaks during agitation and then drained the unit and put it in a spin and still found no signs of leaking or any other failures. Inform customer to go ahead and watch a little laundry after repairs are completed and let us know if anything new were to occur. Call complete

Arrived on site for washer needing previously diagnosed suspension rods. Pot arrival reconfirmed issue and installed required parts. Reassembled and tested washer after doin a factory reset and found washer no longer shaking and functioning as designed. Call complete no leaks during tests

Arrived on site for refrigerator ice bucket needing a previously diagnosed drum barrel. Upon arrival reconfirm complaint and install the required part and then reassemble the bucket and Tess of the dispenser on crushed and cube settings with the customers supervision and found both functioning as designed with no failures in the ice bucket or dispenser. Call complete

"Arrived to inspect temperature issues. I found the unit was actually operating as designed and the installation crew did not tell the CX that it can take up to 48 hours for the unit to fully cool and cycle the compressor. The doors were uneven and the chassis was not square and I corrected. Operational test good, no leaks observed during service."

Arrived on site for refrigerator not cooling correctly. Upon arrival confirm complaint and after further inspection found that the evaporator coil had no ice moisture buildup or coolness to the touch of any kind. Evap coil had a kink in the line. I then found the amp draw to the compressor was 0.19 and the compressor was barely able to run with 120 V supply to it. Found that the unit is going to require a sealed system repair including all or 600 equipment needed for repair. Spoke with PR in the office and was instructed to allow PR to order parts required for needed repair office to reschedule once availability of all parts is known?; ordrng 1 W11370574 (Compressor) and 1 W11368877 (Evap coil) and 1 W11559685 (Drip pan) and 1 Lokringkit (Lokring kit) and 1 R600equipment (R600 equipment) and 1 WPW10143759 (Uv drier) and 1 Cnote (Pr to order lokring couplers) and 1 Cnote (Unit in hot warehouse!!!) and 1 Unknown (Drip pan attachment kit) and 1 W10913906 (Access valve)

"Arrived to inspect no ice. I tested the FC temperature and found it at 29.7. RC was 48.2. The compressor drew 1.45 amps at low speed and initially in high speed mode, was at 3 amps and CHARGE to 2.1. The sealed system has failed and will require replacement. I did not find any signs of leaks at either evaporator, but will need to be checked when the compressor is replaced. There is Technical Service Pointer #: W10666205E, Special Project : S71233 covering this issue. The compressor, RC evap and labor are covered. If the unit needs the FC evaporator, CX is aware there is a charge for it, but not likely needed. Office to schedule return service and allow for 2 hours sealed system repair. No leaks observed during service. ; ordrng 1 W10276644 (Compressor Assy) and 1 Sealedsystemservicetime (2 hours) and 1 W10917531 (RC Evaporator) and 1 WPW10608485 (FC Evaporator)"

"Arrived on site for a washing machine not spinning. Upon arrival the customer stated the issue is the cycle will often get stuck on the spin part and stop, and the spin LED will continue to flash. I put the unit into diagnostics mode and found stored error codes F5E1 for lid switch fault and F9E1 for drain fault. I then ran a test cycle and found it ran through as designed. I manually activated each load and could not replicate any failure. I gained access to the pressure hose and found it in good shape. I gained access to the bottom of the unit and found it in good shape. I found no breaks in the harness. Due to the unit being stuck on spin upon arrival I installed a new control, for I could not replicate a failure. I then calibrated the unit and ran another test cycle. The unit is working as designed at the time of service. Call complete."