"Arrived on site for customer complaint of condensation at top of fresh food section on right side. I found unit is in the garage and the humidity control was turned off. I added silicone to cabinet of RC and turned on humidity control, unit tested good, if problem continues, will need RC door gasket."

"I arrived on site for a combo wall oven with the MW light out and intermittent door issue. Upon arrival the customer provide me with a video of the issue. While unit is in use the door is open error code is thrown, and even when they fix it the unit will not start again. After they reset the breaker the MW will still not run. It will just randomly start working again. Tpon further inspection I found the frame, door, and hinges in good shape. I put the unit into diagnostics mode and did not find any error codes. Although I could not fully remove the unit to diagnose due to installation. Per prior services we requested the customer have a certified electrician remove the unit. I called techline and spoke to Steve and received SR# 773151724. Steve agreed that he does not believe it is a door/hinge issue, but an electrical one. However, he stated the unit needs to be removed and they have to reroute the cable in order for the unit to continue to have power for service. Steve informed me that we will then be able to call back into techline. At the time of service we could not do anything, the customer stated he will reach back out to WP if they have the issue again. Call complete."

"Arrived on site to diagnose dryer that is not getting any heat. Ran unit and found unit powering on and tumbling, but not heating at all. Checked and found good voltage at terminal block. Checked resistance on safety devices and found the thermostat open. Replaced thermostat with part WP3387134 from ticket 304480. Retested unit and verified that all is working as designed. Unit is properly heating and no voltage drop found. Call complete."

"Arrived on site to diagnose refrigerator that customer says is not cooling well on refrigerator compartment and has a semi stiff shelf. Checked shelf and found it is sliding in and out, but has a tiny bit of friction on the drawer and slides. Advised to have maintenance grease slides. I checked temp in the RC and found unit is cooling, however the airflow channels on the top shelf were completely blocked and air was not circulating to be able to produce a complete cool. I moved items out of the airflow channel and checked temps. Verified temperature dropped by over 13 degrees rapidly with proper airflow, and unit is working as designed. Call complete."

"Arrived on site to check dishwasher for not drying. Entered diagnostics, no stored errors. Ran test cycle and all functions including heater check good. Advised customer on drying expectations. Customer is using rinse aid, refilled on site. Explained options for improving drying results, running hot water prior to starting, leaving door open after cycle and function of rinse aid. All checks good, job complete"

"Arrived on site to replace compressor, filter drier, coupler, and evaporator. After replacing and recharging the unit with 5.5 oz of refrigerant, unit started cooling. Customer also mentioned the lights not all working, I found freezer light and all the top lights in the RC not working, I replaced the freezer light module, still no lights, I replaced all other lights with a jumper to try and locate the bad module, still none of the lights came on, found failed LED power supply control, I replaced control, unit tested good.

Arrived onsite and found unit operating with airflow blockage from food which caused ice to form and further block air flow. Exposed evap and Cleared all ice. Replaced evap motor and thermistor. Advised customer to reduce storage to improve airflow.

Confirmed the unit had heat, but found the customers dryer ventilation system is heavily clogged. Customer will need to get ventilation system cleaned for unit to work properly. JOB COMPLETE"

Arrived onsite and replaced fuse. Unit is now operating as designed. All checks good.

"Arrived onsite for dishwasher leaking, upon arrival customer stated unit was not operating as designed construction had messed with drain causing issues. Job Completed."

"Arrived on site to install previously diagnosed part. Removed gearcase and installed new gearcase. Customer let me use their sink and dish soap to remove grease from belt, splutch, and dust cover. Ran calibration and then auto diagnostics. Washer running as designed. Job completed."

Arrived onsite for washer not cycling and not draining properly. Upon inspection I found a lid latch error code stored in the unit. I replaced the lid latch assembly and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

Arrived on job to replace previously diagnosed part. After replacement test operation

"Arrived on site for no ice and not powering on. At time of visit unit off and drain pump running,after pump shut off unit powered on,ran diagnostics ran external drain pump and unit reset itself diagnosed a defective external drain pump. Replaced external drain pump ran pump,no leaks from tubing and unit drained,ran diagnostics all test passed.

Arrived on site to complete sealed system repair that needed to be vacuumed out to verify if there are any leaks and then recharged with refrigerant upon arrival found unit unplugged. When I plugged in my vacuum pump it immediately sounded like my vacuum pump was gonna blow up then I unplugged my vacuum pump and checked voltage at the outlet and found 212.3 V and more coming from 120 V power source. I ended up having to run an extension cord to another 120 V outlet to safely run my vacuum then pull the vacuum on the fridge and found that there were no leaks in the unit I recharge the system with 6.3 ounces of refrigerant and then plug the freezer into my extension to get a safe 120 v. After letting unit run for 30 minutes I found that the psi ranges were accurate and there were no signs of leaking and the temperatures in the deep freeze drop very quickly I informed customer of my findings with the outlet and they had stated that unit had a previously repaired outlet before the issues with the freezer had started. Informed customer that they would need to get a proper electrician out there to verify the integrity of the outlet and figure out whats going wrong. Call complete

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, the customer advised that the unit is not drying the clothing on timed dry at 50 mins. Using my vent test kit, I tested the airflow to the unit and it failed. Customer advised that they had the vents cleaned recently after previous service call. I verified the vents going up to the attic and they were cleaned. I tested temps at the back vent with the hose on and temp range was 130-180 degrees. With the hose off, temps were within range at 163 degrees. I contacted techline and spoke to Joel and advised of the complaint and my findings. Joel advised that there is an airflow issue with the vents going up to the roof that theyre possibly too long and referred me to the installation sheet in service matters tech sheets. Joel provided SR#7731150941. I removed and replaced the thermostat and cutoffs and retested. Unit is operating as designed. I explained the customer that someone will have to inspect the vent going up to the roof and refer back to the installation sheet. I provided the installation vent chart to the customer (photo). No lint observed during service, job completed."

Arrived on site for to install rc gasket. We installed the gasket and found the new gasket not sealing and tearing in multiple places already. I am ordering the complete door to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 LW10599404 (Door)

"Arrived on site for Low Ice Production - Bottom Freezer. Customer showed me ice bin and there was only one tray worth of ice inside bin. Took temps at ice maker vent and got 20. Took temp in fridge and got 43. Took temp in freezer and got 10. Removed evaporator cover and found frost pattern only built up on the bottom two tubes and half of third. We will need to schedule an SS tech to return. Ordering compressor, drier, coupler, and evaporator to have SS tech return and complete the repair. ; ordrng 1 WPW10466675 (Compressor) and 1 876765 (Tube kit) and 1 W11506635 (Coupler) and 1 WPW10608485 (Evaporator)"

Arrived onsite and found fridge and freezer only barely chilled. Found frost pattern indicating loss of coolant. See pic. Compressor drawing only .6 amps. Office to reschedule.; ordrng 1 W10160407 (Compressor) and 1 Tj90sf8404 (Access valve) and 1 WPW10143759 (Dye drier)

Arrived on site replaced console and control. Unit started flashing errro code . Ordering control but recommended changing sensor first . Ordering sensor and control; ordrng 1 WPW10181986 (Sensor) and 1 W11528177 (Control)

"Arrived onsite to inspect unit for not washing quietly, upon inspection found the unit was working to specs but the customer was loading it unevenly. Tested loaded with 4 towels and found no issues. Instructed customer on proper use. Complete"

Arrived onsite and found unit operating with failed actuator. Ordering actuator to repair. ; ordrng 1 W10913953 (Actuator)

"Arrived on site for no cool and damaged door. Pierced low side diagnosed a leak in the system,replaced evaporator compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good,replaced damaged door and nameplate"

"Arrived on site to inspect dryer not turning off. Upon further inspection, I test3d the unit by turning it on and turning the timer dial to the off position and the unit continued to operate. I removed and replaced the timer and retested and the unit is operating as designed. No lint observed during service, job completed."

"Arrived on site to replace both controls and UIs from previous diagnosis. Replaced parts, tested unit to 350, unit works good. No leaks detected. Job complete."

Arrived on site to test unit for no ice production and water spilling over. Found ice maker not responding to diagnostics. Needing ic maker to fix issue. Office to reschedule.; ordrng 1 W10873791 (Ice maker)

"Arrived on site to replace previously diagnosed left side panel. Replaced panel, tested unit, unit works good. No leaks detected. Job complete."

Arrived on site to install previously diagnosed inverter to resolve compressor not running. Installed new inverter and reset unit. Verified compressor fired up and is cooling as designed. Call complete.

"Arrived onsite for unit mam noise. Heard the unit making some what of a loud noise from the freezer side. Pulled the unit away from the wall a little bit and kind of pushed on the wall in the freezer and noise would get less and less. Looked at the back part of wall and saw that the foam had moved, took flat head screw driver and pushed some of foam back inside and noise quieted even more. No issues at this time. Job complete"

Arrived on site for clicking complaint. Found noise from diffuser replaced diffuser assembly found crisper baffle also making noise ordering diffuser ; ordrng 1 WPW10169528 (Diffuser)

"Arrived on site for refrigerator not cooling. Inspected unit and work area. Found ice buildup on evaporator. Gained access to evaporator and found unit not defrosting. Performed diagnostics mode and tested defrost cycle and found pulsating voltage. Measured thermistor and found both in range. Found failed control not sending correct pulsating voltage.

Arrived on job for complaints of leaks from freezer. Found drain blocked with ice. Removed blockage and test drain. Also removed ice from bottom of freezer. No additional leaks detected at time of service.

Arrived onsite to replace control. Tested unit and unit is functioning properly. Job complete

"Arrived on site to replace ice maker, filter housing, and ice container, after replacing all parts, unit tested good."

"Arrived onsite for refrigerator flipping breaker at random. Upon arrival found no damage to outlet or unit power cord or visible damage to control. Plugged unit back in and unplugged unit ice maker to isolate load spoke with customer on letting unit run for awhile and that I would return later this afternoon. Found all fans operating as designed and compressor operating as designed. Let unit run for about 4 hours found breaker did not trip with ice maker load taken away. Unit had bad ice maker motor causing tripReplaced ice maker and plugged in unit is now operating as designed. Job Completed."

"Arrived on site and inspected dryer not heating. Confirmed the complaint and checked the element, thermostat, cutoff and found the time was defective causing the malfunction. Removed and replaced it after authorization and unit works properly. JOB COMPLETE"

Arrived on site and to install previously ordered parts. Found the trim (left and right side) plastic was broken not securing the glass. I went ahead and installed the handle and handle trim and reordered the trim. I ordered 2 for each side to prevent not completing the repaiR due to defective parts. NEEDS MORE WORK ; ordrng 2 W10761014 (Trim GLASS)s and 2 W10761018 (TRIM for Glass door)s

Arrived on site for rains not allowing oven section of unit to kick on. Upon arrival customer stated that the igniter seemed like it would turn on but it was not igniting the gas or allowing gas to come out I then verified there was a solid 120 V connection between the igniter main control and the valve but during test I found the igniter was not gLowing hard enough to allow any gas to pass through the burner Ive been replaced igniter reassembled and tested the unit and found that the oven kicked on very quickly and loud for functionality and a very healthy flame to ignite. At this time unit is functioning as designed call complete

Arrived on site to test unit for handle coming off. TestUnit and found loose screws. Secured handle screws test unit and unit test good job complete.

"Arrived on site and inspected a garage refrigerator with cooling issues. Confirmed the complaint and found the temperatures were 72/77. Accessed the evaporator and found NO frost pattern on the evaporator and a small ice buildup on the top right that was stagnant and contributing to the cooling issues. Determined this would be a sealed system repair.

Arrived on site for refrigerator not making ice. Upon arrival I checked temps in freezer and found unit sitting right at 0?. Upon further inspection of the icemaker I found no broken wires or harnesses anywhere and I tried to run a diagnostics on the icemaker but found the motor was stuck in the harvest position and not allowing the cycle to complete unit was receiving the proper DC voltage I did replace the icemaker and reassembled and tested the unit I found that the icemaker fully harvested as designed and was allowing water to come in from the valve and inform customer that unit would need at least 24 hours to fill the bucket up with ice. No leaks during repairs call complete

Arrived on site for microwave not turning on. Upon arrival found power supply giving 120v from outlet.

"Arrived on site to install previous diagnosed part. Removed failed inlet valve and installed new. Tested dispenser operation and monitored for water connection. All tested good, no water leaks detected."

"Arrived on site and inspected a combo wall unit, where the microwave when customer attempts to start the unit the display reads DOOR found the door switches and the oven bake element were defective causing the individual malfunctions. I replaced the bake element and ordered the microwave door interlocks and oven door latch due to an F5E1 error code thats intermittent. Office to reschedule return services due to part availability. (See attention notes); ordrng 1 WPW10195934 (Door latch) and 1 4375346 (INTERLOCK SWITCHES)"

"Arrived on site for refrigerator not cooling. Upon arrival I found both compartment temps were over 70 degrees. After inspection of FC I found evap fan motor running but evap coils had no frost, moister or cold build up and instead felt hot to the touch. After inspecting the compressor work area I found amperage to compressor was over 6amps and rising. Condenser fan motor was complete seized up but was receiving proper voltage. The return low side line was hot enough to burn things when touched. At this time the compressor has stopped pumping no returning refrigerant through system. Office will need to reschedule after ahs autho and part availability is known.; ordrng 1 297279500 (Condenser fan motor) and 1 5304475098 (Compressor kit) and 1 242039204 (Condenser coil) and 1 5303918284 (Evap coil kit) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access coupler) and 1 Cnote (Need ahs autho)"

"Arrived on site to follow up on unit not pumping into chill plate.s. Found the recirc pump sounded like it was grinding and not pumping hard enough , verified by previous tech. Replaced recirc pump and retested. Found unit is now workin"

Arrived on site to replace compressor and filter drier. Found no issues with evap did however find the compressor pulling 2.6amps and was extremely hot to he touch. Replaced compressor and drier. System held vacuum for 20mins. Charged system to specs. Found no signs of leaks from solder joints or anywhere. FC evap develop ideal frost pattern. Job complete.

"Arrived on site to inspect washer not cleaning clothing. Upon further inspection, I placed the unit in diagnostics and manually tested agitate and found the basket moving with the agitator. Tilted unit back and found the actuator not seated correctly. Using a ziptie, I secured the actuator to the cam shifter and tested as a temporary fix until I can return with the actuator. Unit is operating as designed. I advised the customer of my temporary repair and am ordering the actuator and CNOTE-LSO PER CUSTOMER REQUEST. No water leaks observed during service. ; ordrng 1 W10913953 (Actuator) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site ,replaced valve and wl sensor . After running diagnostics, no water at stage 4 . Found wl sensor was ohm out of range . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete ."

Arrived onsite for washer not spinning. Upon inspection found unit not completing a cycle. Ran diagnostics and found fill error codes. Ran test and found failed fill valve. Replaced valve and tested. Unit is functioning properly. No leaks present at this time. Job complete

Arrived onsite and replaced icemaker and valve and harness. Unit is now operating as designed and set up to produce ice. All checks good.

"Arrived on to install previous diagnosed part. Removed failed control and UI , installed new and found same results. Found RC door insulation collapse in door and causing door not to engage switch. Had to double up pads for switch to engage. Will need to replace RC door.; ordrng 1 W11377266/STAINLESS (LEFT RC DOOR)"

"Arrived on site for a range with burners not heating properly. Upon arrival the customer stated the oven was not working and they felt the cooktop was taking longer to cook foods. I found the burners working as designed and explained to the customer on how the level of heat on the flames cannot change. I put the unit into diagnostics mode and found stored error code F8E0 for cooling fan speed to low, and had repeated 10 times. I then tried to manually activate the cooling fan and it never turned on. I gained access to the control and found all connections and the harness good. I found no obstructions in the fan either. I found the hall sensor good at the control. This indicates a faulty cooling fan. I am ordering the fan and the office will have to reschedule.; ordrng 1 W11107275 (Cooling Fan)"

"Arrived on site and inspected dishwasher and found dishwasher is not mounted properly and door is rubbing against cabinet when attempting to close it. Uninstall the dishwasher and remounted it centered and properly and it is now working correctly,

Arrived on site to test unit for unit not washing. Found bad wash motor. Will return with sump and motor office to reschedule. ; O-emld tckt

Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good job complete. No leaks present at this time.

Arrived on site to replace previously ordered parts for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to inspect unit for not closing normally. Upon inspection found the unit was unlevel in the back, leveled front of unit and instructed customer on how to install shims. Complete"

"Arrived on site and replaced Control Board and Control Panel diagnosed on previous visit, new control panel comes with extra long screws because short ones will not hold onto corners anymore. However installing the extra long screws popped out front panel on the corners.

"Arrived on site to inspect dishwasher leaking water and not draining. Upon further inspection, the customer advised that he had a cycle going and they left the home and when they came back they found water leaking out the front at the bottom the door. I pressed the cancel button and the drain pump came on and drained the water from the unit. I placed the unit in diagnostics showing error code F6E4. Cleared the code and continued with testing. While the unit was dispensing water into the tub, I manually tested the float switch and it is operating as designed. I let the unit complete testing and it operated as designed. I advised the customer that something was holding the float switch down and not allowing the switch to open and turn the water off. No water leaks observed during service, job completed."

Arrived on site for refrigerator not making ice. Upon arrival I ran a diagnostic check on the icemaker and found that the motor was stuck I was able to test voltage and found 120 V going to the icemaker after replacing the icemaker I was able to verify that the water inlet valve is still functioning as designed I informed the customer will take 24 hours to fill the bucket up with ice. Call complete

Arrived on site for Not Starting or Not Operating - Dryer. No power when on button pushed. Checked voltage at the wall and got 240. Removed top cover and found connector that feeds power to board disconnected. Reconnected voltage wire connector to board. Dryer powered on as designed. Dryer heating as designed. Job completed.

Arrived onsite and found unit unplugged. Plugged unit in and tested for burning smell. Found piece of debris had. Burned during the defrost to cause the smell. Advised the customer on cause of smell. Unit is now operating as designed. All checks good.

"Arrived on site to diagnose vent hood that has the fan blade rubbing on the support rods. Removed filter and checked the fan blade. I was able to wiggle the blade and it was hanging down on the left side. Removed blade and found the motor was not fully screwed into its brace, so it was drooping on the left. Tightened all screws on the motor and verified it was holding tight. Installed blade and ran on high speed. Found no vibration or rubbing. Unit working as designed at this time. Call complete."

Arrived on site for site for refrigerator freezer having ice developed on front of freezer ceiling. Inspected unit and work area. Found door not sealing. Removed items from freezer and found door would seal. Raised leveling feet to help door close. Recommend to remove some food items from unit to allow door to seal. Found shelf in RC broken. Job completed. No water leaks detected.

"Arrived on site for a washing machine leaking. I put the unit into diagnostics mode and found stored error code F2E3 for mismatch of control and UI. I ran the encoder test and found it as designed per test #4. I then ran a test cycle while having access to the valve and found no leaks. I gained access to the bottom of the unit and found no sign of a leak either. I inspected the bellows and found no pin holes or leaks. I then manually activated the cold and hot valve for a while, but no leaks occurred. The customer stated it happened while testing the unit in a rinse and spin after install. I ran a rinse and spin cycle but found no leak. I found the unit working as designed. No leaks observed at the time of service

"Arrived onsite for washer agitator issues. Upon inspection found faulty actuator. Per whirlpool service pointer, the actuator must be replaced. Repositioned actuator for temporary use unit parts arrive. Office to reschedule ; ordrng 1 W10913953 (actuator)"

Arrived onsite for wall oven with not available error code. Upon inspection I found the error pops up when trying to use the bake function. The customer stated that they cycled power but it did not fix the issue. I found F1E0 stored in the unit. I recommended replacing the main control board as per the techsheet instruction. The customer agreed so I went to turn off the oven. I found the breaker was mislabeled and the resident might not have cycled power correctly. I found the correct breaker and cycled power. I found the unit no longer showing errors. I tested the unit in bake and it preheated as designed.

Arrived on site for washer leaking into tub when not on. We found the valve stuck open and weeping. We replaced the valve and leveled the unit. We tested the unit and found it working as designed. Job complete.

"Arrived on site and inspected washer and found several saved lid lock errors. Lid lock will not engage. Only prescreened Part that arrived was control board, and attempted repair by replacing this but it did not correct the issue. A new lid lock will be needed to complete repair.; ordrng 1 W10810403"

"Arrived on site to inspect unit for not turning off the cooktop on signal, upon inspection found all switches worked correctly and the unit did not seem to malfunctions, reset unit and tested. Complete"

Arrived onsite for irregular compressor noise during start up. Ongoing issue. Popping sounds. Was able to verify issue. Office to reschedule ; ordrng 1 WPW10143759 (Dye drier) and 1 W10507884 (Compressor) and 1 W10913906 (Access valve)

"Arrived on site and replace control board diagnosed on previous visit, after replacement took one picture of oven heating properly, job complete"

"Arrived on site for customer complaint of unit not washing dishes, found error codes F4E3 and F7E1, found failed Sump/motor, part was ordered and not received at time of service, will need sump. ; ordrng 1 Cnote (Office to reschedule)"

"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise which sounded like a metal on metal screeching noise. I placed the unit in diagnostics and checked error codes and found none. Tested the unit in manual test mode and tested spin cycle. On medium spin, when the basket increased RPMs, the unit began to make the noise. I tilted the unit back and removed and replaced the drive belt and retested on medium spin and the unit operated as designed. I tested on high spin and the unit operated as designed. I demonstrated to the customer after the repair and unit continued to operate as designed. No water leaks observed during service, job completed."

"Arrived on site for a refrigerator with the IM not working. Upon arrival the customer stated it was only the upper IM not functioning. I took temps and found the FC at 2?F, the RC at 37?F, and the ice box at 12?F. I then put the unit into diagnostics mode. I found the IB fan turning on, the thermistor was good, it harvested as designed, read bin as empty, but the water was not coming to the IM. I removed the fill tube from the line at the top left door hinge. I then activated test 97 in diagnostics and found water still coming from the line. This indicates a frozen fill tube and a good valve. I then activated the fill tube heater and found correct 12.7VDC, but it never came on. I ohmd out the heater and found it open. We will need to replace the full tube heater in order to repair.I am ordering the fill tube and the office will have to reschedule.. ; ordrng 1 W11223012 (Fill Tube)"

"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I tested the dispensers and found the ice dispenser motor is functioning, but no ice is being dispensed. I removed the ice bin and found a large clump of ice in the bottom of the bin. Also found ice/frost built up under the ice bin and on the couplings. When dispensing ice, the bin is jumping off the coupling due to the clump if ice in the bin and on the couplings. I cleared the ice from the bin and ice chute plate and couplings and found that the ice door/separator is not closing all the way and allowing warm air up into the ice bin and melting the ice. I advised the customer of my findings and am ordering the ice door/separator and scheduled return service . No water leaks observed during service.; ordrng 1 W11423781 (Ice door)"

"Arrived on site and inspected dryer and found airflow meter is showing restricted removed vent hose and found lint buildup in the vent hose, after removing it used airflow meter again and found it is still somewhat restricted. Recommend it to homeowner that vent to the exterior of the home be clean by a service. job complete"

Arrived on site for defective icemaker and heater. Replaced icemaker and heater ran diagnostics passed ran fill test passed.

"Arrived onsite for washer not draining. Upon arrival put unit in diagnostics and found stored error code for long drain. Inspected pressure hose connector, hose and port, all looked good. Inspected drain hose and was good. Ran auto test and all passed. Ran fill then drain and completed without error. Ran drain and spin and completed without error. No other codes are present. Could not duplicate the issue. Unit is draining. Could have been possible excessive detergent use. Instructed customer on on proper use and cycle selections. Job complete"

Arrived on site to diagnose an oven with a light not turning off. Found rivet that holds door switch in place not fully locked in allowing switch to move and not contact strike. Fixed rivet and tested unit. Found all is functioning properly at this time.

"Arrived onsite for the having dawn soap poured into the rinse aid dispenser. Looked at the dispenser and saw some soap that was poured in the rinse aid dispenser. Cleared out the left over soap. Called tech line, and was told to just pour water into the rinse aid to help rinse out any remaining soap in the dispenser. Spoke with Austin got sr#7731155322. No issues at this time. Job complete"

"Arrived on site to inspect unit for not making ice, upon inspection found the unit did fill and did not move, checked motor in icemaker and it was shorted. Replaced icemaker and did full test. All functions returned. Complete"

Arrived onsite for microwave sparking. Upon inspection I found the wave guide cover has a char mark next to it on the cavity. I removed the cover and found the magnetron stem is burnt/fried and the wave guide is damaged (see quick pic) I advised the customer that no safe repair can be made to the unit

"Arrived on site for water leaking. Diagnosed water leaking from fill tube not fully inserted to fill cup and frozen drain,cleared drain,installed fill tube correctly to fill cup tested icemaker no leaks"

"Arrived on site to replace control and transformer from previous diagnosis. Replaced parts, tested unit, unit works good. No leaks detected. Job complete."

Arrived on job to replace doors. Didn?t get the top left door. ; ordrng 1 W11518697 (DOOR) and 1 W11518699 (DOOR)

Arrived onsite for washer not cycling. Upon inspection I found the unit full of water. I vacuumed out the water and lifted the unit. I found the drain pump wires had come disconnected. I re secured the wires and tested the unit in auto diagnostics. The unit is now working as designed and no leaks were detected during time of service. Job complete.

Arrived onsite to replace previously diagnosed parts. Replaced OWI sensor. Tested unit and unit is functioning properly. When in diagnostics did flash code for FAE2 vent wax motor. No other codes. Customer has adjusted water temperature as well.

Arrived on site for COLD BUT NOT FREEZING. FREEZING SOMEWHAT RANDOMLY. CAN HEAR THE FAN RUNNING. PUT WATER IN THERE AND IS COLD BUT NOT FREEZING. KIND OF SLUSHY. Took temps and freezer was cooling at 10 degrees F. Removed evaporator cover and found a good frost pattern over coils. Customer stated after they removed all items from the freezer and allowed it to defrost then plugged it back in and turned the temp setting to coldest setting it began cooling and freezing properly. Explained the importance of allowing the shelves to have a gap in the back to allow proper air flow. Lowered the temp setting to 4.5 which should be close to recommended. Customer stated they had it jam packed during the cooling issues. Now the freezer only had bags of veggies and a few ice cooler blocks.

Arrived on site to diagnose an oven that is not heating. Found lower oven tod open and replaced it. All is working properly at this time.

Arrived on site for dryer not completing cycle on sensor dry. Inspected unit and work area. Performed diagnostics mode and checked error codes and found stuck key error code. Tested her light and found light not turning off. Measured resistance at control for sensor and opened. Gained access to harness and found not connected properly at quick connect. Corrected connection and performed diagnostics mode. Tested sensor bar and found light going off as designed. Called Whirlpool tech support and spoke with Joel . Went over cycle selections with customer. Joel stated unit is working as designed. Job completed (SR# 773154668).

"Diagnosis sent to KB/office,

"Arrived on site to inspect unit for not cooling correctly, upon inspection found the units ff evap was blocked with ice, cleared ice and replaced thermistor. All functions worked. Fan worked. Complete"