"Arrived onsite for refrigerator not cooling and PO on display. Upon arrival PO was blinking on display. Freezer and fridge not to temperature. Ran diagnostics and found fans not energizing. Disassembled freezer compartment and found ice accumulation un upper portion of evaporator. Han was frozen in place. Not a real good frost pattern on evaporator entirely. Cleared ice and fan was working. Also found fridge evaporator totally covered in ice. Checked RC evaporator thermistor and was out of range. Unit will need to manually defrost to access components safely. Need to replace RC evaporator harness , Deli harness, deli UI, main control and cover. Instructed customer on 72 hr manual defrost prior to service. Please confirm prior to appointment. Office to reschedule ; ordrng 1 W11087438 (Rc evap harness) and 1 WPW10675033 (Main control) and 1 W10277839 (Lid)"

Arrived onsite to replace previously diagnosed parts. Replaced damaged door panel and clamp. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

"Arrived onsite for range not heating properly. Upon inspection verified voltage at supply and got 210 vac. Supply should be 240 vac, but also found intermittent loss of power from supply. Suspected loose connection at outlet. While unit was pulled out tested at 350 degrees and unit did heat and reach target temperature. Discussed with maintenance and he will get an electrician out to inspect. Job complete"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the UI control displaying ice maker turned off. I held the buttons on the UI for 3 seconds and turned the ice maker on. Tested the ice maker and found it operating as designed. I demonstrated to the customer how to turn the ice maker off and on. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I found the water source turned on under the sink. Placed the unit in diagnostics showing no error codes and continued with testing. When the valve came on I could hear it humming. I cancelled testing and found the inlet hose kinked at the back of the unit. Straightened the hose out and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F6E4 & F8E1. Cleared the codes and tested the components. All components are operating as designed. I pulled the unit out and tested voltage at the control for both fans on high and low speeds and got 124V with each test. I tested the hall sensors for both blowers and found the lower blower showing 4VDC and the upper showing 8VDC. The customer recently replaced the main control and lower blower. I advised the customer that the unit needs a control for the lower oven,,which is the left control

"Arrived on site to inspect wall oven not heating. Upon further inspection, I tested the unit on bake and found the unit not heating. I placed the unit in diagnostics and checked error code and found none. Pulled the unit out onto my oven dolly and removed the top panel and back panel and tested voltage readings. I tested voltage to the element while in bake mode and got no voltage at the bake element and 114V at the broil element during preheat. I tested voltage at the control and got no voltage. I unplugged the unit from the outlet and tested voltage at the outlet and got 251V. I plugged the unit back in and left the plug exposing the terminals and tested and got 251V. I removed and replaced the control ad retested and got same results. Removed and replaced theTOD (thermostat) and retested and still same results. I tested from the K3 (red) to K11 (black) and no voltage. Tested from K11 black to blue and got 114V. I advised my customer that there is a wiring issue at one of 3 places...the plug, outlet or breaker. I recommended they have a certified electrician look at the plug first due to the outlet providing 251V. I recommended that my customer call it in for service once the electrician has corrected the wiring and the unit continues to not heat. No further repairs needed at this time. Job completed."

Arrived on site for dishwasher not cleaning as well. I put the unit into diagnostics and found fault code f3e1 thermistor owi open. I replaced the owi with new And ran a diagnostics cycle. I found the unit working as designed. No water leaks detected. Job complete.

Arrived on site for dryer making a noise and it not drying properly. I spoke to the customer and he stated the exterior vent was already cleaned. I preformed a air flow test with the air meter. I found poor air flow on the exterior vent and good air flow off the exterior vent. I tested voltage to the unit while in stand by and under load and found good voltage both times. I laid a wet paper towel across the moisture sensor and found it showing resistance at the control with the paper towel on it and it showed open when I re over the palaver towel. I tested voltage to the moisture sensor while the unit is in operation and found good voltage. I tested the outlet thermistor and found it reading with in range for 90 degrees which the drum was at after running. I called techline and spoke to JR SR# 7733437253. He recommended no repairs needed today. Job complete.

"Arrived on site for washing machine continually filling with water during the cycle. I inspected the unit and work area. I found the water on but the tub not filling. I gained access to the pressure switch and found it not changing resistance when pressure is applied.

"Arrived on site for icemaker having low ice production. I inspected the unit and work area. I found no fault codes in step 56. I preformed a temperature test in the freezer and found it at 0 degrees. I did a temp test in the ice maker and found it at 10 degrees. I preformed a harvest test, the icemaker harvested and filled with water. I spoke to the customer about the process the unit goes through to harvest ice, i explained the more the doors are opened the more delayed ice production will be. The unit is working as designed. Job complete."

Arrived on site for dishwasher not cleaning the second level dishes. I inspected the unit and work area. I ran the unit through a diagnostics cycle and found the diverter not changing positions and only washing the first level.

"Arrived on site for possible sealed system. I gained access to the compressor and swapped in a new start device. I found the compressor coming on and pulling .7 amps. I let the unit run for 20 minuets and found the freezer below 32 degrees. I spoke to the customer and let the know the unit needed a start device and that it is not covered under the sealed system warranty.. I reassembled the unit. I advised the part is covered under warrantY.; ordrng 1 WPW10350564 (Capacitor) and 1 WPW10197428 (Device)"

Arrived on site for water building up in the freezer. I inspected the unit and work area. I tested the ice maker and found water coming out of the fill tube. I removed the fill tube and found it full of ice. I cleared the ice and retested the ice maker I found it slow to fill. I removed the water filter and found water flow has been restored. I advised the customer to replace the water filter ever 6 months others it will clog and cause a slow fill which will make the fill tube freeze over.

Arrived onsite to replace previously diagnosed parts. Replaced switch for top right burner. Replaced switch and tested. Unit is functioning properly. Job complete

"Arrived on site for washing machine making a noise during the cycle. I inspected the unit and work area. I ran a diagnostics cycle and could hear some grinding. I gained access to the gear case and found the gear case leaking oil and the cam damaged. I am ordering the gear case and returning with a new belt and cam. The office will reschedule. I call techline and spoke to rich sr# 7733430958. He recommended replacing the gear case, cam, belt, and actuator. ; ordrng 1 W11423758 (Gear case)"

Arrived on site for NOT COOLING IN EITHER COMPARTMENT COMPRESSOR GONE OUT? NO ICE BUILD UP. Upon arrival unit was unplugged. Turned unit on and test compressor. Compressor has only .64 amps. Let unit run for 40 min and Removed evaporator cover. Found no frost building nor did the evaporator begin to get cold. Unit will need a sealed system repair.

Are onsite for there is a white foamy (insulation) showing from the front of DW. Upon arrival found toe kick plate is not secure and insulation is visible. Reinstalled insulation and secured kick plate. No leaks present at this time.job complete

Arrived onsite for Knob broken for middle section. Upon arrival found enter burner knob is broken and found right rear and right front knob too loose. Replaced 3 knobs. Job complete

Arrived onsite to install previously diagnosed parts. Replaced fabric dispenser and top. No leaks present at this time. Job complete

"Arrived onsite for Two dents in the door. It also appears to be missing the same toe kick panel the original dishwasher was missing and is making a clicking noise during certain times in the cleaning cycle. Upon arrival found toe kick,toe panel and insulation are correct and do not need new ones. Replaced outer panel. Ran unit and unit is making normal operating sounds.No leaks present at this time.job complete"

"Arrived on site to follow up on dryer that wasn't running. Found voltage good at outlet. Found short in timer, also found broken element grounding to chassis. Replaced timer and element and tested. Unit now working as designed. Call complete."

"Arrived on site to diagnose refrigerator that wad not cooling. On arrival unit was unplugged. Plugged in unit and could hear start device clicking, but unit not starting. Checked start device and found it burnt and ruptured on one side at the capacitor. Ohmed out windings on compressor and found them at 5.3 and 5.8 ohms, within spec. Replaced start device and tested. Verified unit started cooling and working as designed."

"Arrived on site to diagnose range that is turning itself on. Customer clarified that once they cancel out a bake cycle the unit will automatically kick itself to keep warm and won't let them cancel out. Checked and found an F2E1 error code for stuck key, which likely is likely triggering a keypress when warm. Ordering new control to resolve. Informed safety of findings, 7733417737. Office to schedule when we can get part. ; ordrng 1 W10894098 (Control / UI)"

"Arrived on site to follow up on dryer that is not heating. Ran unit and found heater is powering, motor is not engaging. Checked and found thermal fuse open, and exhaust thermistor out of range. Replaced thermostat and thermal fuse and retested. Verified unit working as designed. Checked vents and found good ventilation outside and no excessive Temps in the unit. Other safety devices and element test good and coils aren't drooping. If issue repeats the next step would be likely in the wiring harness / control which are NLA. Call complete."

Arrived on site to diagnose refrigerator not making any ice. On arrival could hear compressor running on high constantly. Found items in RC were cool at best with Temps rising. Freezer items were starting to get soft as well. Checked both evaporators and found no frost pattern present at all. Unit is also gurgling in the sealed system and you can hear it in the cabinet. Ordering sealed system repair due to sealed system failure. Office to schedule with SS Tech and AHS approval. ; ordrng 1 W11492867 (RC Evap) and 1 WPW10608485 (FC Evap) and 1 8201675 (Compressor) and 1 WPW10143759 (Dryer) and 1 W11506635 (Access Valve)

"Arrived on site to diagnose dryer squeaking and making noise when in use. Ran unit it and could hear noticible squeaking and gets worse with a load in it. Unit is tumbling and drying at this time, just making noise. Confirmed with claims that noises are not covered through AHS, only basic unit function. To return normal noise levels unit would need new rollers / tensioner, and new drum seals. Parts are worn and squeaky. No repair made due to being outside coverage. Call complete."

Arrived on site for dryer giving a burning smell. Upon arrival confirmed issue but after further disassembly of unit and inspection of all heating hardware and motor and exhaust I found no failures in the unit however I did find that when Im plugging the dryer the dryer had a burn mark on one of the prong connectors and I inspected the outlet and found that the outlet was melting from the inside out causing the burning smell. I instructed customer that this time they will need an electrician to make repairs to the outlet in order to prevent any further damages. Dryer is functioning as designed call complete; ordrng 1 Cnote

Arrived on site for dishwasher needing previously diagnosed parts. Upon arrival in a diagnostics and found F6E4 as well as F8E2. Found allow hardware ohming within range except owi(@57.1k). Called techline and spoke with Andrew sr#7733437473. Walkthrough diagnostics and found found failure in harness from ACU to inlet valve and drain motor. Also found ACU not sending correct voltage. Was instructed to order main harness and install previously diagnosed parts. Rescheduled customer for 4/26/22 to complete repairs.; ordrng 1 W11227372 (Main harness) and 1 W10723295 (Owi)

Arrived on site for washer leaking water during rinse cycle. Upon arrival confirm the complaint with the customer who stated that during any rinse cycle the washer shoes it will leak water. Upon further inspection found unit sitting outside and I connected unit to a water Spicket and power source in order to test water functionality. Allowed unit to run for a full 45 minute to an hour long cycle in order to verify if unit was leaking during rents but during all test cannot verify if anything was failing or leaking and cannot find any cracks in any hoses or fill lines. Called whirlpool techline and spoke with Andrew sr#7733434741. Was instructed at this time not to replace any parts and to have a customer contact word for further assistance and that if unit does need to be re-diagnosed it will need to be properly installed in laundry room so we can run more test to verify the cause of the issue. At time of diagnosis unit is functioning as designed call complete

"Arrived on site to diagnose range with upper oven that may not be getting to temp. Customer advised that when she is baking items they don't seem to be as close to done as they were previously. Ran temp check and calibration on upper oven and found temp swings are within range, and to wait about 5 minutes after it says it's preheated to insert items to give the temp to stabilize. Advised customer on how to calibrate unit based on cooking results, and that a metal thermometer takes a long period of time to get accurate readings and can not effectively measure cycles. Call complete."

Arrived on site for refrigerator not allowing door to seal properly and gasket coming off the bottom RC door. Upon arrival confirm complaint and after further inspection found that the gasket on the RC door was failing to hold in the door slot. I installed a new door gasket then reassembled and reshape the door gasket to ensure that it would seal properly and found unit functioning as designed. Customer also stated while on site that we were supposed to have a lightbulb sent with us to replace the FC light. Will need office to contact customer on status of bulb. Call complete ; ordrng 1 W11518235 (Bulb) and 1 Cnote (Customer er stating we were supposed to have the bulb already? Need office to verify and update with customer)

"Arrived to instal previously diagnosed and ordered part. I removed the failed lid assy and installed the replacement. I verified correct operation and discussed detergent type and amounts with CX. Operational test good, no leaks observed during service. lid/glass,

"Arrived on site to install previous diagnosed part. Gained access to control removed failed control and installed new. Tested operation and found fan now getting voltage but not operating. Measured resistance at motor and found opened. Removed wire harness from motor and tested at motor. Found failed motor, found available at warehouse. Left location to pickup motor. Arrived back on site and removed failed motor and installed new. Assembled unit and tested operation. All tested good. Customer will need to contact builder to have chimney corrected."

"Arrived on site to inspect refrigerator door hinge damage. Upon further inspection, I found the right RC door upper hinge damaged. The plastic piece that secures the door hinge on the door is broken causing the door to sag (photos). I am ordering the right RC door in black SS, the lower hinge and hinge cam and the door cam. I advised the customer the door will take approximately 6-8 weeks to arrive and our office would contact them to schedule return service upon arrival of the door. No water leaks observed during service.; ordrng 1 LW10864694 (Right RC door black SS) and 1 WPW10257201 (Door cam) and 1 W11311416 (Rt bottom hinge) and 1 W11311686 (Rt lower hinge cam)"

"Arrived on site to inspect refrigerator not dispensing ice or water. Upon further inspection, I found the left RC door with an indentation on the inner liner where the door switch makes contact. I placed a spacer over the indentation and secured it with foil tape. I also found the right RC door gasket torn. I am ordering the left RC door and right RC door gasket with CNOTE-AUTHORIZATION. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11104476 (Left RC door black SS) and 1 W10830277 (Right RC door gasket) and 1 CNOTE (AUTHORIZATION)"

"Arrived on site to inspect washer leaving clothing wet after spin. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit failed to drain. I placed the unit back into diagnostics and manually tested the drain pump and could hear something rattling and I could hear the motor humming, but no water draining. I tilted the unit back and found gearcase oil on the rotor, drain pump and all four panels.

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. I inspected the evaporator and found no frost pattern and it was completely dry. Pulled unit out and heard the compressor come on and the start device click, but the the start device clicked again and the compressor turned off. I placed a tester start device and capacitor on the compressor and retested oppressor is locked up. I advised the customer of my findings and due to not being able to locate a parts breakdown, I am ordering a RESEARCH for the compressor, evaporator and LOKRINGS. Also ordering a CNOTE-3 HOUR JOB. Unit is in a tiny home and not much room to work with. Unit left unplugged for safety. Office to schedule return service. ; ordrng 1 RESEARCH (Compressor kit R600a) and 1 RESEARCH (Evaporator R600a) and 1 TJ90SF8404 (Access valve) and 1 W10143759 (UV dye drier) and 1 LOKRING (LOKRING KIT) and 1 RESEARCH (LOKRINGS R600a) and 1 CNOTE (3 HOUR JOB-TINY HOME) and 1 CNOTE (Place on cancelation list)"

Arrived onsite for range with broken oven door. Upon inspection I for oven door broken. I am ordering 1x outer door and a screw. Office to reschedule ; ordrng 1 W11176456 (GLASS-DOOR outer) and 1 WP3400832 (SCREW)

Arrived on site and found saved error code F9 E1. Apartment resident is not home. Requested that apartment maintenance ensure resident is using only one pod per load. control board and drain pump have already been replaced. Did not find any issue with pressure switch or pressure hose but replaced them anyway. There is no further parts replacement or adjustment that can be made that can change apartment residents experience. Reported to tech line 7733437600

"Arrived on site for complaints of light not working and door handle broken. Found door needs to be replaced. Found that a socket and bulb will be needed for one light, and just a bulb for the other. Found damaged door in box, took picture. Will need new door to complete. Customer to provide bulbs on next visit, will change out the socket then as well. Office to reschedule.; ordrng 1 Wb56x30944 (Door)"

"Arrived on site for complaints of frost in freezer, icemaker not working, and temperature issues. Found FC at 6 and RC at 44. Temperature settings are set to 3 and 41, so temperatures are not far off. All thermistors checked good. All fans working well. Found air gaps in FC seal. Ran harvest test and found E2 error on icemaker. Could not gain access to the back of unit even with the door handles off. Island counter top is way too close. Will need to take all doors off if back access is needed. Will bring back main control as well. If issue ends up being with the main control, Office to reschedule.; ordrng 1 W11557001 (Icemaker) and 1 W10897938 (Seal FC)"

"Arrived on site for complaints of squealing noise. Found idler pulley wheel binder up.. Installed new part and tested, all operations normal. No squealing noise anymore

"Arrived on site. Ran diagnostics weak water flow from valve,during compressor run loud noise from compressor piston hitting inner shell ordering compressor and valve. Job will need 3 hrs; ordrng 1 W10897719 (Valve) and 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 W11506635 (Access valve) and 1 w10843121 (Drier) and 1 W10124096 (Cond. fan motor)"

"Arrived on site to test unit for leak. Found wash motor was leaking. Replaced wash motor, tested unit, unit now working as designed. Job complete."

Arrived on site to test unit for error code F7E1(tachometer missing). Found model number we had on file is incorrect. Updated model and ordering a needed control. Also ordering console as a precautionary. Office to reschedule. ; ordrng 1 W11478524 (Panel) and 1 W11543994 (Control)

"Arrived on site to test unit for base covers in ovens bowing. Found bases were not locked into place properly. Secured bases, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site and inspected dishwasher encounter wash motor is failing, After replacement started cycle again and dishwasher is now running properly. No water leaks from connections at time of service, job complete"

Arrived on site to diagnose a dishwasher that is not draining. Found debris caught in pump and cleaned debris from pump housing. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to replace heating element for dishwasher. Installed new updated element per service pointer. All is working properly at this time and no leaks were found at time of service.

Arrived on site and found 2 knob stems are broken and knobs wont turn will need replacement; ordrng 2 WPW10339442 (Knob)s

"Arrived on site for install of previously diagnosed part. Installed new valve. Turned water and power back on and tested. All normal operations. No water leaks detected, job complete."

Arrived on site to replace heating element for Heating Element - SP W11540964 - Special Project S17304. Replaced element test unit and unit test good job complete.

"Arrived on site to test unit for same issue, no power. Verified voltage to unit was correct. Found console not responding. Found no voltage to console. Replaced control and now console receiving proper voltage but not turning on. Replaced console, tested unit, unit now working as designed. Advised customer to get unit connected to WiFi. Job complete."

Arrived on site to test unit for not washing properly. Drain pump continuity was not correct. Customer stated she would be purchasing new unit.

"Arrived on site to test unit for latch not engaging. Verified proper voltage to latch. Replaced latch and leveled unit. Tested unit, unit now working as designed. No leaks detected.

Arrived on site to test unit for no ice production. Found ice maker responding properly to diagnostics. Ice maker calling for water but water not filling. Also found no water from dispenser. Removed water filter and all functions returned. Advised customer to have filter replaced. Customer stated it has been way over 6months since last replaced. No leaks detected. Job complete.

Arrived on site to diagnose an oven that has broken door glass. Replaced inner door glass and all is working properly at this time.

Arrived on site to diagnose a dryer that is not heating. Found cutoff t-stat open preventing unit from heating. Replaced cutoff t-stat and tested unit. All is functioning properly at this time. Advised customer that external venting is clogged and it will need to be resolved prior to using unit.

Arrived on site to diagnose a range with f1 e0 error code. short in board.

Arrived onsite for leak and found unit leaking from the inlet valve. Ordering the inlet valve to repair. Customer needs return service on the 22nd or after due to travel. ; ordrng 1 5304482406 (Inlet valve)

Arrived onsite and found unit operating off balance with a leak. Found hot water inlet hose trickle leaking from back. Tightened and eliminated leak. Leveled unit and demonstrated to customer that the unit is now spinning smoothly and quietly. All checks good.

Arrived onsite for not drying well and some noise. Found dryer vent clogged with lint. Short duct so I cleared the unit of lint and advised customer on importance of cleared duct. Found belt snag. Replaced belt and pulley to address intermittent squeal. Unit is now operating quietly and drying well. All checks food.

Arrived onsite and found unit operating with failed leaking sump. Ordering the sump and motor to repair. Office to reschedule. ; O-emld tckt

Arrived on site to diagnose a washer that is not spinning. Found clutch not activating shifter and couldn't hear relay in control operating. Contacted tech line and replaced control to make sure the one previously installed wasn't faulty. Unit checks good and started operating properly after reassembling the motor. No further repairs needed and no leaks were found at time of service. Tech line rep AndrewFile# 7733184512

"Arrived onsite for damaged and inoperable microwave, and replaced the broken door and broken tray. Unit is now operating as designed all checks good."

Arrived onsite and found unit with dispenser panel damage. Buttons falling off. Unit is still functional but not cosmetically correct and not moisture resistant. Ordering ui panel. Advised customer panel is no longer available and AHS will review options. Restored ice dispensing function by correcting bin alignment to repair. ; ordrng 1 W10153725 (Ui assembly)

"Arrived on site to diagnose a microwave with a damaged turntable rest and liner. Found rest burned and lier in that section damaged. Contacted tech line and they advised that whirlpool will contact homeowner to follow up, and unit is not to be repaired again.Tech line rep (Orlando)File# 7733435838"

Arrived onsite for microwave not heating. Found failed hi voltage circuit. Replaced mag cap and diode. Unit is now operating as designed. All checks good.

Arrived onsite and replaced valve. Unit is now operating as designed cod water is working.

Arrived onsite and found unit not sensing well. Cleaned sensor bars and tested. corrected unit function. All checks good. Advised customer on findings.

Arrived on site to diagnose an oven that is not heating. Found bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose a dishwasher that is not turning on. Found switch on wall turned off preventing power from getting to unit. Turned switch on and all is fully functional. No repairs are needed and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is leaking. Found water line for dispenser not inserted far enough into valve to allow it to seal. Reinstalled line properly. Unit is not installed for testing.

"Arrived on site for dryer not advancing timer and tripping breaker still. Upon arrival confirmed issue. Found timer not advancing. After further inspection found power supply to unit was within range at 250v with no failures or fluctuations. Found timer receiving and sending power supply as designed. Found thrmst-fix & failing preventing temps readings to allow timer advancement. Also found door switch failing causing breaker issue. Replaced both Thrm. Fix and switch. Allowed unit to run for 30 minutes, found breaker not tripping and timer advanced as designed. Also advised customer of needing a dvc to prevent further issues.; ordrng 1 3387134 (Thrmst-fix (Tg truck stock))"

"Arriced on site to diagnose refrigerator losing cooling. On arrival found unit is at room temperature and providing no cool. Examined evaporator and found no frost pattern present. Compressor is running, but providing no cooling. Ordering sealed system parts to resolve. Office to schedule with SS tech. ; ordrng 1 W11507067 (Evaporator) and 1 W11125124 (Compressor) and 1 W11506635 (Access Valve) and 1 WPW10143759 (Dye Dryer)"

Arrived on site for washer leaving water twice in the cycles in the dispenser. Upon arrival confirm complaint and after further inspection found no errors in diagnostics. Found inlet valve solenoid not fully closing. Replaced inlet valve/housing. Found no leaks after repairs. Call complete

"Arrived on site and found heating element is broken, will need to bring back heating element to correct issue; ordrng 1 W10518394 (Element)"

"Arrived on site and found door latch is broken, after replacing it washer will now complete a diagnostic cycle, job complete"

"Arrived site for dryer overheating. Upon arrival confirm complaint and found F4E4 & F4E1 errors in diagnostics. Found element grounding out with failure coils, also found ACU intermittently sending low voltage to hardware. Replaced ACU and element allowed unit to run 30 minutes both the customer and I confirmed no over heating issues. Call complete ; ordrng 1 279838 (Element (dont order/used from job# 336864))"

"Arrived on site for oven clock advancing faster than time of day. Inspected unit and work area. Performed diagnostics mode and checked fault codes, none stored. Found unit not connected to WiFi. Spoke with customer on how to connect unit to WiFi. Unit is operating as designed."

Arrived on site for dishwasher not draining. Inspected unit and work area. Tested drain pump and found activating. Found drain line clear. Inspected drain pump housing and found object stuck in housing and not allowing impeller to turn. Assembled unit and performed diagnostics mode. Monitored test cycle and found unit operating as designed. Spoke with customer on service performed.

"Arrived on site for dont drying dishes. Inspected unit and work area. Performed diagnostics mode, found error code F6-E6 cold water entering unit and F8-E1 slow drain. Found no loop in drain line and no access to correct due to reverse osmosis. Measured incoming water temperature at faucet and found 120?. Measured amp draw to element at 7.5 amps. Found suds from rinse aid as designed to show that it is working as designed. Found hot temperatures at end of test cycle on element. Unit is operating as designed. No water leaks detected during service. Spoke with customer on error codes and user care guide."

Arrived on site for dryer not drying clothes. Inspected unit and work area. Performed air flow test and found tester not registering air flow. Removed vent and found no air flow. Disassembled unit and found blower housing clogged (see SD-pic). Cleared blower housing. Tested operation with blower housing off and found unit operating as designed. Assembled unit and performed air flow test with vent off and found good air flow. Attached vent and performed air flow test and found restriction in home venting. Informed landlord of venting issue.

"Arrived on site and inspected dryer and found push to start switch has failed. After replacing it dryer is now working properly, job complete"

"Arrived on site and replaced igniter diagnosed on previous visit. After replacement upper oven is now heating properly. Collect the remaining balance, job complete"

"Arrived on site for refrigerator leaking water in FC. Inspected unit and work area. Found sign of clogged defrost drain. Gained access to condenser drain and found duckbill clogged. Will need to replace duckbill with P-trap kit. Contacted claims department and found kit will be covered (SC). Disassembled FC and removed ice from evaporator drain pan. Found ice maker mold chipping. Recommend to replace ice make. Contacted parts department and part was delivered while on site. Removed duckbill and installed kit. Removed ice maker and installed new. Assembled unit and tested defrost operation. Tested ice maker cycle and monitored operation. All tested good, no water leaks detected during service.

"CArrived on site for washer making noise in agitation cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault F7-E6 motor fault. Gained access to motor and measured resistance and found correct. Measured capacitor farad and found correct. Removed cam and grease leaking from gearcase. Will need to replace gearcase to repair.

Arrived on site for cooktop front right burner not igniting. Inspected unit and work area. Tested operation to verify failure. Found spark igniter sparking downwards. Adjusted igniter and cleaned. Assembled burner and tested operation. Found working as designed. Had customer test burner as well.

"Arrived on site for washer making a squeaking noise. Inspected unit and work area. Found noise occurs when spinning basket by hand. Gained access to bearing and rotor. Found slack in rotor. Removed rotor and found rotor bolts loose. Tightened rotor bolts and reinstalled rotor. Spin tub by hand and found noise no longer occurring. Added zip tie to drain line. If noise reappears will need to replace rotor and stator,

"Arrived on site for Refrigerator dispensing low water pressure, tested unit and found low water pressure on dispenser. Replaced water valve and continued to do the same right after I replaced the valve. Tested water pressure coming out her wall and found the problem there. I advised CX to contact a certified plumber and get the water line supply fixed no water leaks detected during service, job completed"

Arrived on site to test unit for hissing/gurgling sound. Found drain hose was not installed properly. Secured drain hose and notice cold water valve on homes wall was leaking. Advised customer to have valve replaced. Turned water valve off to stop leak. Advised unit will not work properly with cold water off and to have valve replaced asap. No leaks detected. Job complete.

"Arrived on site to test unit for no/little ice production. Found stored error code E2(ice maker lost position). Temps were correct in RC, FC and ice maker compartment/bin. Noticed right RC door switch was not turning lights on. Removed switch and found it not connected. Attempted to pull connection out from linear with no success. Connection is to far into linear to connect to switch. Removed excessive foam and tried to pry and pull on connection to break it loose with no success and stopped attempting as to not damage unit. Spoke with tech line and was told Whirlpool would be contacting customer. No further repairs recommended at this time. SR#7733434379"

"Arrived on site to test unit for excessive shaking, tested unit found Unit at optimal performance, no excessive shaking detected, spoke to customer , customer has switched from side loader washer and was not aware that some shaking is normal, advised customer not to overload washer or under load to minimize vibration, if unit becomes of balanced, pause and adjust clothes, at this time unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for loud vibrating noise, tested unit found unit quiet but as soon as you open the door and the unit moves to a perfect position the vibrating noise returns, pin pointed the noise coming from condenser vibrating against refrigerator frame, installed sound pad from truck stock part #W11113654 under condenser, noise is now gone, moved unit to different positions, no noise is present, advised customer to monitor and if the noise returns to text me directly, at this time unit is running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed timer, tested unit found timer is not needed, ran vent test and test failed even though the exterior vent is only 12 inches away, looked behind unit and found the vent completely squished pulled unit from wall performed test and it passed, removed vent and found housing sticking out 2.5 inches, spoke with contractor and he will cut it back so when unit is pushed against wall same issue wont occur at this time there is no issues with unit, job complete"

"Arrived on site to test unit for self clean not turning on and cook top hot light is not turning off, tested unit for shorted FR infinite switch, replaced switch light turn off, put into self clean mode, it activated with no issue, unit is running as designed, job complete"

"Arrived on site to test unit for dishes not drying, put unit through diagnostics cycle, all components engaging and heater element is heating, advised customer on standard operating procedures, noticed that there was no rinse aid and customer only filled it once since February, advised customer on procedures to get better results for drying, customer was not aware on how long the cycles last on dishwasher, at this time the unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for LF error code, tested unit found hot water valve when open is just trickling causing LF error, replaced valve, tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to test unit for whining sound and rattling, tested unit found rattling coming from sump, removed sump covers found multiple metal fragments and plastic pieces rattling against the chopper blade, removed objects, tested unit , unit now running as designed, no leaks detected job complete ; ordrng 1 WP99003149 (Wheel)"