Near New Braunfels, TX 78132
Richard
Job Details: 11/08/2019
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for the oven display not working properly. During testing found that that the buttons are not responding. Replaced console with new and tested. Everything checked out good. Oven is heating up and all button functions work properly. Complete
Near Georgetown, TX 78626
Jonathan
Job Details: 11/08/2019
DRYER GE DBSR463EG7WW "Arrived on site for for dryer continues to run until opening door. Performed diagnostics mode and tested. Traced voltage to timer not stoping cycle. Removed failed timer and installed new. Tested operation, all tested good.
Near Rogers, TX 76569
Dylan T.
Job Details: 11/08/2019
DRYER WHIRLPOOL MEDC465HW Arrived on site customer complaint was dry we’re not heat properly found the power cord not plugged in all the way we are just the dryer ready and everything else work great
Near Leander, TX 78641
Lou
Job Details: 11/08/2019
REFRIGERATOR LG LFXS29766S/00 "arrived on site to install an ice maker for the customer. Upon arrival, the customer provided an ice maker to replace the ice maker located in the freezer section. When I opened the box to the new part, I found that it was the ice maker that goes in the refrigerator section. I advised the customer of my findings and they will order the correct part. I provided the correct part number for the IM in the freezer
Near Austin, TX 78701
Wesley
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site and replaced cosmetically damaged freezer door. All checks good. Unit is now cosmetically correct.
Near Kempner, TX 76539
Al
Job Details: 11/08/2019
DISHWASHER WHIRLPOOL WDF540PADW1 "Arrived to inspect dishwasher cleaning issues.Found through diagnostics test mode, the unit works as designed.Customer is experiencing clean issues due to loading and not using rinse agents.All water lines were dry at the time of service.Job complete"
Near Burnet, TX 78611
James
Job Details: 11/08/2019
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on site and tested operation. I found unit making a thumping and popping noise when turntable running. I found wheels and track clean of debris. I found noise coming from motor. Installed new motor and tested. Unit tests good. Job complete
Near Manor, TX 78653
Cliff
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found condenser vibrating due to compressor running. Added sound insulators to condenser and found all is working properly at this time. No leaks were found at time of service.
Near Belton, TX 76513
Al
Job Details: 11/08/2019
WASHER WHIRLPOOL WFW5620HW0 Arrived to inspect FL washer not spinning clothes properly.Confirmed the complaint and learned the customers are washing using excessive detergent and washing heavy loads.Ran diagnostics test mode and unit preformed all functions properly.All water lines were dry at the time of service.Job complete
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 11/08/2019
ICE MACHINE WHIRLPOOL KUIX305ESS1 Arrived on site for unit leaking water onto the floor. Tested unit to find external drain pump is not activating. Will need a new drain pump.; ordrng 1 1901A (pump)
Near Rogers, TX 76569
Dylan T.
Job Details: 11/08/2019
MICROWAVE MAYTAG MMV4205DS0 7726292122Arrived on site customer complaint was microwave door was broken call the warranty company they said any pictures of the door to see if it’s covered or not took several pictures of the microwave door to upload to the warranty company if it is approved customer needs to be called reschedule; saved tckt
Near Gatesville, TX 76528
Arthur B.
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KRFF507ESS00 "Arrived onsite to install new RC evap fan,RCCover and harness to French door refrigerator to complete repair. Removed and replaced all parts,reassembled and observed frost pattern. Good frost pattern and air flow. No other issues found. All water connections were dry at time of service."
Near Buda, TX 78610
Kevin
Job Details: 11/08/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 "Arrived on site and sent washer into a diagnostic cycle and found wash motor is not running, after replacing wash motor it will now complete a diagnostic cycle. No water leaks from connections at time of service, job complete"
Near Round Rock, TX 78664
Paul
Job Details: 11/08/2019
RANGE WHIRLPOOL WFC150M0EB3 Arrived onsite for the range with the center burner not working. I found the actual complaint being the center portion of all the burners are not getting red hot. I went over Technical Service Pointer #: W11354284A with the customer and explained to me that the unit is working as designed. Call complete.
Near Round Rock, TX 78681
Paul
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for the refrigerator with a no ice condition. The ice maker had an E5 error again because the mold was too cold and didn’t have any water in it. I found the fill valve defective. I replaced the fill valve and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78730
Andy
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived on site to install previously diagnosed parts. Upon arrival found door is damaged (See SD-QuickPic) will need to order new door and have inspected before next visit. Office to schedule. No water leaks present at time of service.; ordrng 1 LW11034290 (DOOR) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Pflugerville, TX 78660
Scott
Job Details: 11/08/2019
OVEN WHIRLPOOL WOS51EC0HS00 Arrived On site for oven not reaching temperature. Found customer had recently changed oven liner spill guard. Found spill guard was too big covering all the vents from the burner chamber. Was not allowing any heat to enter oven cabinet. Recommended customer trim down and not cover vents at the bottom of oven. No gas leaks detected the time of service job complete
Near Georgetown, TX 78633
Paul
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for the refrigerator still not dispensing ice. I found the auger popping out of the ice bin. I replaced the ice container and tested again. I found the auger not moving but could hear the motor turning. Upon further inspection I found the impeller stripped on the motor shaft. I could not remove the impeller. The divider, impeller, impeller spacer, and motor will need to be replaced to complete service. Ordering WPW10309864 DIVIDER & W11378860 SPACER. RS for Tue 11/12.; ordrng 1 W11378860 (SPACER) and 1 WPW10309864 (DIVIDER)"
Near Austin, TX 78739
Luis
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL KRFC704FPS00 Arrived on site for no ice. Removed icemaker found no issues with fill tube heater. Ran diagnostics temps in ice compartment 40° ran ice box fan no air flow entering ice room. Found excessive frost in freezer and on cover diagnosed unit not defrosting correctly causing ice to block ice box fan. Unit will need thermistor harness and possibly new ice box fan if damaged. Estimate harness $96.16 labor $229.99 total $326.15 customer found out he has an extended warranty with Best Buy.
Near Georgetown, TX 78628
Jonathan
Job Details: 11/08/2019
FREEZER WHIRLPOOL WRX988SIBM00 Arrived on site for refrigerator no cool. Customer stated that unit had stopped cooling and she had unplugged unit and started working but not making ice. Performed diagnostics mode and tested thermistor and defrost mode. Set unit to 8 hour defrost. Checked fault codes on ice maker and found E2. Cycled ice maker and found bell arm getting caught on ice fingers (see SD-QUICKPIC). Will need to replace ice maker. Schedule return on Tuesday the 12th. Customer requested after 2 pm for return. ; ordrng 1 SEENOTE (REQ AFTER 2) and 1 WPW10764668 (ICE MAKER)
Near New Braunfels, TX 78130
Richard
Job Details: 11/08/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 "Arrived onsite for the dishwasher not working properly. Ran diagnostics and found error codes F4E3 pump and motor, F7E1 heater, F6E4 float switch not working properly. Water is not filling up to specs as well. F2E1 UI stuck button. Ordering heater element and float switch. Will need to install sump and pump UI, fill valve on next visit. ; ordrng 1 W10703867 (heater) and 1 WPW10195037 (float switch lever) and 1 WPW10195039 (float switch)"
Near Canyon Lake, TX 78133
Richard
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived onsite to install new parts ordered. Installed new door gasket,cover and ice dispenser shaft. All tested good. Complete"
Near Copperas Cove, TX 76522
Al
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived to inspect refrigerator not cooling.Confirmed the complaint and checked the compressor.Compressor was running and burning hot.Checked evaporator and unit had NO frost pattern.All fans work. Completed SS checklist, called CS and unit will need a sealed system repair.; ordrng 1 876764 (ACCESS VALVE ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 W10836706 (EVAPORATOR ) and 1 WPW10507886 (COMPRESSOR )"
Near Austin, TX 78735
Brandon
Job Details: 11/08/2019
DRYER WHIRLPOOL WED94HEAC1 "Arrived on site for customer complaint of lint screen being stuck, I had to physically remove the lint screen, unit tested good.
Near Bastrop, TX 78602
Cliff
Job Details: 11/08/2019
ICE MACHINE WHIRLPOOL GI15NDXZS2 arrived on site to diagnose an ice machine that will not turn on. Found external drain pump failed. Advised homeowner pump does not come from factory in machine and is not covered under manufactures warranty. Homeowner wants to think about having machine fixed prior to approving repairs.
Near Austin, TX 78731
David
Job Details: 11/08/2019
VENTHOOD KITCHENAID KWCV167MMT "Arrived on site to diagnose / install previously discussed parts. On arrival the old motor was removed along with trim and unknown other items and pieces. Tried seating new motor in and testing, and motor was still not powering on. No tech sheet available for this unit. Most parts are discontinued for this unit and not available. Issue is likely either in the wiring or a control, which we are not able to get. Unable to perform further diagnosis and recommend a new unit since we can not get proper parts to diagnose and test. Charging service fee only since original quote was based on parts being there and his being the basic motor swap repair.
Near Volente, TX 78641
Lou
Job Details: 11/08/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that they turned the unit on and water came spraying it from the bottom left corner of the unit. I found where something had chewed/damaged the wiring near the float switch housing and there was a yellow colored debris on the housing. Also found where something had chewed through the fill tube and insulation was scattered all underneath the unit. Found black hairs within the scattered insulation. The customer contacted the builder and when they arrived shortly after, I turned the unit on and immediately water began spraying it of the fill tube. Using my floor protector, I pulled the unit out of its space and found where the left side of the insulation was badly damaged as if something had chewed on it and got a closer look at the fill tube (photos). Builder advised that they would replace the unit for the customer. Before I left, I advised the customer to
Near Burnet, TX 78611
James
Job Details: 11/08/2019
WASHER GE WCVH4800KWW Arrived on site and tested operation. I found no operation from ui. Installed console and ui sent to customer and found unit still not functioning. I found power inverter has failed and is not powering the unit. Unit will need power inverter to repair. ; ordrng 1 WH12X10448 (inverter asm)
Near Troy, TX 76579
Arthur B.
Job Details: 11/08/2019
WASHER MAYTAG MVWX655DW0 "Arrived onsite for customer complaint of top load washer not spinning out clothes. Spin basket and found inner wash basket wobbling. Attempted to remove wash plate and found wash plate seized. Advised customer unit will need inner basket,gearcase and wash plate to complete repair. Wash basket in covered under 10 year warranty. Customer wants to speak with Maytag regarding concession.
Near Lampasas, TX 76550
Al
Job Details: 11/08/2019
RANGE WHIRLPOOL WFE505W0HS1 Arrived to inspect gasket issues.Confirmed the complaint and removed the old gasket and installed the new one.The new gasket was DOA. Ordering 2 in case new part is defective.Unit will need a new gasket to complete the repair.Needs more work; ordrng 2 W10129032 (GASKET)s
Near Austin, TX 78705
Joseph C.
Job Details: 11/08/2019
WASHER MAYTAG MVWC565FW1 "Arrived on site for “noisy operation” complaint. Inspected unit and found belt, actuator, belt shield and gearcase covered in oil. Gearcase will need to be replaced. Ordering new belt. Belt worn and squealing. Return for repairs on 11/12. No leaks detected, at time of service. Customer requests JD, for return service.; ordrng 1 WPW10006384 (drive belt)"
Near New Braunfels, TX 78130
Richard
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived onsite for the refrigerator compartment not cooling. Temps and refrigerator is at 42 degrees. Upon inspection found that the evaporator is frozen solid. Made the attempt to de thaw using steamer but was unsuccessful. Advised customer that the refrigerator will need to be de thawed to avoid damaging the evaporator. Customer signed defrost waiver. Set appointment to go back on Tuesday November 12 2019. Office to schedule a time frame. ; ordrng 1 W11098695 (fan-scroll)
Near Lakeway, TX 78738
Andy
Job Details: 11/07/2019
REFRIGERATOR LG LFX25971ST "Arrived on site for refrigerator not cooling. Tested and inspected unit and found likely SS issues. Did SS pre check, found compressor running and all fans running. Found compressor very hot to touch and drawing 0.0 amps. Exposed evaporator and have no frost pattern.
Near Austin, TX 78750
Tyler B.
Job Details: 11/07/2019
RANGE FRIGIDAIRE FGGC3047QS "Arrived on site for unit not igniting. Found spark modules failed. Replaced and tested good. Now operating as designed. Grated feet missing, drop in mail box ; ordrng 1 CNOTE (DROP PARTS AT DOOR STEP OR MAIL BOX ) and 6 WB02X11169 (foor kit)s"
Near Austin, TX 78717
Lou
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRS973CIDM00 arrived on site to install previously diagnosed and ordered parts. I removed the Evap cover and fan assembly and when I removed the fan assembly from the package I found it damaged (broken styrofoam). I notified the office of the issue and advised the customer that I would have to reorder the part and reschedule service. Ordering another evap fan assembly and RC Evap thermistor and scheduled return service for 11/12/19. No water leaks observed during service.; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)
Near Pflugerville, TX 78660
Al
Job Details: 11/07/2019
WASHER MAYTAG MVWC555DW1 "Arrived to inspect washer not draining.Confirmed the complaint and used my shop vac to empty unitCalled Whirlpool Tech line and spoke with AndyResistance at pumpPower to pump Debris in Wrong part sent, found the drain pump damaged the control.
Near Austin, TX 78741
Kevin
Job Details: 11/07/2019
DRYER WHIRLPOOL WED5620HW1 "Arrived on site and found motor and mount are rattling against bottom panel of dryer. Added sound pads under motor mount, fan shroud and around exhaust vent. Noise has stopped no further repair is needed at this time, job complete"
Near Austin, TX 78759
David
Job Details: 11/07/2019
DISHWASHER FRIGIDAIRE FFBD2406NW "arrived on site to diagnose a dishwasher that was not closing properly. Checked door and latch and found the inside latch had to have the door pressed extra hard in order to grab and catch, also not allowing cycles to start. Replaced the inner latch. Retested and found door grabbed and caught immediately, and the contacts are perfect and now has no issues starting loads. All is now working as designed. Call complete."
Near New Braunfels, TX 78130
Luis
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for no ice. Ran diagnostics test 15 reading no bucket present or ice bin full,no ice in bin and present, cont. diagnostics icemaker passed no errors,ran harvest passed,ran fill test passed. Ran test 15 again,adjusted wires no change,checked voltage to emitter good 14dc diagnosed faulty emitter and receiver ordering both parts,will also order other controls Incase needed. ; ordrng 1 W10843055 (CONTROL) and 1 W10870822 (EMITTER CONTROL) and 1 W10898445 (RECEIVER ) and 1 W11330931 (UI CONTROL)"
Near Georgetown, TX 78628
Paul
Job Details: 11/07/2019
REFRIGERATOR MAYTAG MFF2558VEM4 Arrived onsite for the refrigerator with a no cool condition. I found the compressor only drawing .25 amps and not pumping anything. I disconnected power and reapplied power right away and the compressor started immediately which means there is either a leak or the compressor is not pumping. The compressor will need to be replaced. I quoted the customer parts and labor $911.40 + tax. The customer wants to discuss the cost of the repair with ms and will call us if they decide to complete the repair.
Near Belton, TX 76513
Dylan T.
Job Details: 11/07/2019
WASHER GE GTW485ASJ0WS Right on site customer complaint was would not drain put the unit back up can I find anything wrong ran unit several times in test mode ran fine all lines are dry
Near Austin, TX 78731
David
Job Details: 11/07/2019
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to diagnose a wall,oven with a middle rack that’s diving forward and lose mounting screws. Performed diagnostics and found the oven felt like it was leaning forward a bit and unlevel. Pulled unit out from the wall and lifted the front feet up some and braced them to reduce the downward angle. Resecured unit in wall and used new mounting spots for the screws. Unit is secured with no other dive. Call complete."
Near New Braunfels, TX 78132
Luis
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for cooling issue. Installed control prev tech diagnosis were faulty. Found evaporator fan powering on then shutting off good voltage at harness in liner diagnosed harness not fully seated into liner harness,reconnected harness fan motor powered on and didn’t shut off"
Near San Marcos, TX 78666
Luis
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived on site for ice container issues found damaged ice container installed a new ice container
Near Georgetown, TX 78628
Arthur B.
Job Details: 11/07/2019
DRYER LG DLE2240W "Arrived onsite for customer complaint of dryer not starting. Disassembled unit and element and belt broke. P&L are as follows; . Removed and placed all parts,reassembled and tested unit. Unit now heats and tumbles as intended.Have customer 10% off parts. Total OTD $329.84. Dryer vent and lint trap clean of lint at time of service."
Near Round Rock, TX 78665
Dylan T.
Job Details: 11/07/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site customer complaint was it gave a error code every once in a while when you’re running the microwave found that the switch assembly was just loose when I took the microwave apart reassemble the microwave ran the unit everything else work great
Near Georgetown, TX 78626
Thomas L.
Job Details: 11/07/2019
REFRIGERATOR MAYTAG MFC2062FEZ01 Arrived on site to repair noisy unit. Today when I arrived the unit was running and was very quiet. The customer told me that the unit stopped making the noises. She was going to call and cancel but she wanted to doublecheck the unit one last time. All operations are normal and all water connections are dry.
Near Round Rock, TX 78665
Dylan T.
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site customer complaint was one of the drawers on the left side did not close need to order the tracks cannot find the correct part number for the left drawer; saved tckt
Near Leander, TX 78641
Jonathan
Job Details: 11/07/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher leaking intermittently and not drying dishes well. Customer had unit running at time of arrival. Inspected soap container and operation. Found customer has water softener system and soap container was full and rinse aid container was empty. Removed toe plate and checked for signs of water leakage. Removed door panel and checked for signs of water leakage, none found. Checked drain line for loop. Ran unit with door panel off and monitored operation. Inspected spray arms and filter, found soap buildup on filter. Measured incoming water temperature and found within at 120°. Performed diagnostics mode, no error codes. Monitored test cycle and measured amp draw to heater. Found heater drawing 6.78 amps. Spoke with soap amount, rinse aid and user care guide. All tested good, no water leaks detected."
Near Kyle, TX 78640
Richard
Job Details: 11/07/2019
DRYER WHIRLPOOL WETLV27HW1 Arrived onsite for the dryer and washer combo unit not working properly. Could not run diagnostics because there was no power to console. Checked for power at the terminal block and I only got 120VAC on L2 leg and 0VAC on L1 leg. Unit needs 240Vac to run. Advised customer to get electrician out to check for power loss. Complete.
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/07/2019
DISHWASHER GE GDT635HSM0SS "Arrived on site and inspected dishwasher and found drain pump has failed, replaced drain pump dishwasher should now be operating normally. No water leaks from connections at time of service, job complete"
Near Leander, TX 78641
Lou
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to install previously diagnosed and ordered part. I removed and ice bin door and verified the gasket is sealing to the ice maker facia. Unit is operating as designed and making ice. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
Dylan T.
Job Details: 11/07/2019
WASHER WHIRLPOOL WTW8500DC0 Arrived on site customers complaint was washing machine was not performing properly it was making funny noises found the top assembly was not snapped on properly reinstalled parts tested unit everything else work great all lines are dry
Near Austin, TX 78741
Richard
Job Details: 11/07/2019
REFRIGERATOR LG LFXS24623S/00 Arrived onsite for the refrigerator not cooling. During testing found that the temperature in refrigerator is 73 degrees and freezer is 73 degrees. Took pictures of the evaporator and no frost pattern and it’s not getting cold at all. Checked for leaks with uv light and saw no leaks on evaporator or compressor compartment. Compressor was running but cold to the touch low side line was not cold and high side line was not hot. All fans were running. Sealed system issue. Need to get authorization to change out the compressor. Will need to return with the same parts that were ordered. ; ordrng 1 CNOTE (NEED AUTHORIZATION FOR REPAIR ) and 1 CNOTE (SEALED SYSTEM TECH NEEDED FOR REPAIR ) and 1 CNOTE (2 HOURS NEEDED FOR REPAIR )
Near Georgetown, TX 78633
Thomas L.
Job Details: 11/07/2019
MICROWAVE WHIRLPOOL WOC54EC0AS05 Arrived on site to inspect unit that does not start properly. The customer explained to me that sometimes they have to open and re-close the door to make the unit start. Together we operated the unit and we decided that the customer may not be closing the door hard enough. The customer is being gentle with the door because she takes good care of her microwave but that might be what is creating the door issue. Customer will practice closing the door harder and more firmly.
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/07/2019
DRYER MAYTAG MEDC465HW0 "Arrived on site for customer complaint of long cycle times, I found weak air flow with vent test, instructed customer to check exhaust vent."
Near Austin, TX 78703
Wesley
Job Details: 11/07/2019
WASHER MAYTAG MHW5100DW0 Arrived onnsite and repair broken latch. All checks good. Unit is now operating as designed.
Near Georgetown, TX 78633
Thomas L.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Open bracket box to find chipped paint which will cause rust. Will re-order and ask for part inspection before rescheduling.; ordrng 1 CNOTES and 1 PLEASEINSPECTPARTBEFORERESCHEDULING and 1 W10625068 (bracket)
Near New Braunfels, TX 78130
Robert
Job Details: 11/07/2019
DRYER AMANA NED4600YQ1 "Arrived on job for complaints that dryer will not start. Tested unit, found fuse was open . Replaced fuse. Found air flow restriction instructed customer to have vent cleaned. Instructed customer that if the part goes out it will not be warranted if vent not cleaned.
Near Austin, TX 78753
David
Job Details: 11/07/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site to diagnose a wall combo oven and microwave with a non functional UI panel. Arrived and found power was going to the unit, but has no response from any key on the UI panel. Replaced control and control panel both. Powered unit on and found that the screen was back and all buttons were now functional. All is now working as designed. Call complete."
Near New Braunfels, TX 78132
Luis
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for loud noise and cooling issue. Customer played recording of noise,removed deli drawer found evaporator incased in ice,diagnosed faulty thermistor. Defrosted evaporator replaced harness that includes thermistors,secured thermistor to correct location on suction line using foil tape and a zip. Ran diagnostics changed defrost setting to basic,checked fan motor good air flow ; used 1 W11033168 (HARNESS) from stock"
Near Round Rock, TX 78664
Al
Job Details: 11/07/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived to inspect dishwasher not draining.Confirmed the complaint and accessed the drain pump.Removed the connection and plugged it back in and the unit now drains as designed.All water lines were dry at the time of service.Job complete
Near Georgetown, TX 78628
Paul
Job Details: 11/07/2019
DISHWASHER LG LDF5545ST Arrived onsite for the dishwasher not starting after a selection is made and the lights blink. I found the door latch defective causing the issue. I replaced the door latch and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78738
Andy
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site for refrigerator intermittently not dispensing water. Upon arrival customer informed that was issue but now unit also dispense water on its own and no lights work inside unit. Found failed controls. Ordering needed parts. Instructed customer to keep an eye on unit to prevent possible water damage. Office to schedule as customer would like ASAP appointment if possible.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10804160 (LED CONTROL ) and 1 WPW10624574 (POWER SUPPLY ) and 1 WPW10769076 (CONTROL )
Near Johnson City, TX 78636
Brandon
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KBRC36MHS01 "Arrived on site for customer complaint of unit not cooling and ice build up on coils, found defrost timer failed causing bi metal to fail, I replaced both parts, unit tested good.
Near , TX 78676
Luis
Job Details: 11/07/2019
ICE MACHINE WHIRLPOOL GI15PDXZS1 "Arrived on site for water leaking and over flowing. Found tube not inserted to correct location found harness to external pump not making full connection. Installed tube correctly to housing,removed harness to pump,reinstalled harness correct.y to pump ran diagnostics tested water and pump unit working as designed. ; ordrng 1 CNOTE (IF PROBLEM REOCCURS WILL NEED EXTERNAL DRAIN PUMP)"
Near Georgetown, TX 78628
Thomas L.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to replace two dented doors. Doors were creased directly behind the door handles. See pictures. Replaced doors. All water connections are dry.
Near Austin, TX 78723
Joseph C.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for “freezing in fresh foods area” complaint. Checked temps and both thermistors passed inspection. Ordering new control. Will remove and replace control, diffuser and thermistors on return visit. Return for repairs on 11/11. No leaks detected, at time of service.; ordrng 1 W11089236 (cntrl-elec)"
Near Temple, TX 76502
Dylan T.
Job Details: 11/07/2019
DRYER GE GFD45ESSMWW Arrived on site customer complaint was dryer is not heating properly at the dryer vent hose off it was full of water needs a vent cleaning because all the condensation building in the back of the dryer
Near Georgetown, TX 78633
Cliff
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on site to diagnose a refrigerator that is leaking. Tested unit and found RC evaporator drain clogged. Cleared drain and found all is not working properly. No leaks were found at time of service. Per paperwork no charges to homeowner today as issue was related to previous repair.
Near Leander, TX 78641
Jonathan
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KUWS24LSBS14 "Arrived on site for for Undercounter Refrigerator not cooling. Performed diagnostics and tested amp draw to compressor, found amp draw low, indicator of seal system leak. Checked compressor windings and found within range. Checked starting device and capacitor. Found seal system leak in evaporator. Found evaporator not a replaceable part. Unit is not repairable.
Near Cedar Park, TX 78613
Paul
Job Details: 11/07/2019
DISHWASHER KITCHENAID KDFE204EBL4 Arrived onsite for the dishwasher with the upper rack broken. I found the tabs on the adjusters to lock in the rails broken. I replaced the adjusters on the upper rack. The rack works as designed. Call complete.
Near Round Rock, TX 78665
Dylan T.
Job Details: 11/07/2019
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site customer complaint was display was not working when I got there everything was working fine put it in test mode no error codes preheated the oven everything went great
Near Austin, TX 78739
Leonardo
Job Details: 11/07/2019
RANGE KITCHENAID KDRS483VSS04 arrived on site to test unit for right front burner not igniting. Test unit and found bad ignitor and valve. Ordernew WPW10371235 valve RF and will need to research right front ignitor. Office to reschedule ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 2MANJOB (2 MAN JOB) and 1 FRONTRIGHTIGNITOR (FRONT RIGHT IGNITOR ) and 1 RESEARCH (RESEARCH ) and 1 WPW10371235 (VALVE RF)
Near New Braunfels, TX 78130
Robert
Job Details: 11/07/2019
WASHER WHIRLPOOL WTW8500DC5 "Arrived on job for complaints of bleach leaking from the dispenser. Tested unit, found that the plastic dispenser was not installed properly. Re-installed plastic dispenser, tested unit. Unit test good, no leaks present. Job complete"
Near Austin, TX 78704
Wesley
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived on site and installed mullion and gasket. Charged balance of 188.08 unit is now operating as designed. All checks good.
Near Johnson City, TX 78636
Brandon
Job Details: 11/07/2019
REFRIGERATOR FRIGIDAIRE FFTR1814TBB "Arrived on site for customer complaint of no ice production, found ice maker power supply cord damaged and not making connection, I replaced ice maker unit tested good."
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/07/2019
REFRIGERATOR GE GFD28GSLFSS "Arrived on site and replaced water valve and this had no effect on icemaker in door or water dispenser. Spoke with GE tech assist and they recommended replacing door, water line is either frozen or blocked inside of door. Incident number 191106-002906; ordrng 1 WR02X13673 (tubing pex 55.3 in) and 1 WR14X10377 (gasket ff dgy) and 1 WR78X26311 (LH DOOR)"
Near Lakeway, TX 78734
Andy
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL MFI2269FRZ03 Arrived on site for refrigerator water filter not coming out. Was able to remove filter and install new that customer had on site. Flushed out water at dispenser and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78722
Joseph C.
Job Details: 11/07/2019
MICROWAVE KITCHENAID KOCE507ESS09 "Arrived on site for “F1E5 error code” complaint. Per my previous diagnosis, removed and replaced inverter, magnetron and control. Still getting error code. Spoke with Chris, at techline (Ref# 7726315780). Ran through voltage an continuity checks. Per Chris, ordering new magnetron and inverter. Return for repairs on 11/11.; ordrng 1 W11325604 (INVERTER) and 1 W11346197 (MAGNETRON)"
Near New Braunfels, TX 78132
Luis
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to install door prev tech ordered. Removed faulty door installed a new fresh food door checked door seal good,tested dispenser unit working as designed"
Near Round Rock, TX 78681
Al
Job Details: 11/07/2019
WASHER MAYTAG MVWB835DW4 "Arrived to inspect washer leaving circle patterns on clothes.I ran diagnostics test mode and unit tested as designed.Customer advised the only time it happens is when she washed her loads.I was told she loads all types of clothes and the issues aren’t consistent.I spoke on load types, load size and soap usage.All water lines were dry at the time of service.Job complete."
Near Austin, TX 78732
Scott
Job Details: 11/07/2019
REFRIGERATOR LG LFXS29766S01 "Arrived on site ,replaced icemaker . Ran harvest test all checked good , no over fill. No water leaks detected at time of service . Job complete."
Near Lakeway, TX 78734
Andy
Job Details: 11/07/2019
COOKTOP JENN-AIR JIC4430XS00 Arrived on site for cooktop not working. Found unit dead on arrival. Unit will need 2 man due to the way it is installed. Ordering power supply module and will return with parts on hand. Office to schedule return trip. 2 man job needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 MAN JOB) and 1 W10857232 (POWER MODULE )
Near Cedar Park, TX 78613
Lou
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "arrived on site to inspect refrigerator UI not functioning. Upon further inspection, I found und the lights on the UI not coming on. I checked the harness connections at the bottom left hinge and all were good. I cycled the power to the unit and the unit still does not respond. The unit is cooling and all lights are on. Also, no water dispensing and the ice dispenser does not come on. I removed and replaced the UI and main control ad retested. Unit still doesn’t respond. While diagnosing, I found the rc door has two small dents in the bottom left corner. I am ordering the UI, main control and right rc door. Office to schedule return service as the door will take approximately 6-8 weeks to come in. No water leaks observed during service. No one available to sign receipt.; ordrng 1 LW10913407 (DOOR-FIP SS) and 1 W11196400 (CONTROL) and 1 W11214887 (UI)"
Near Georgetown, TX 78628
Thomas L.
Job Details: 11/07/2019
WASHER LG WM8000HWA Arrived on site for a unit that would not drain. Check unit to find that the drain pump had a broken impeller. Replaced drain pump and tested. All operations were normal at all water connections were dry.
Near Georgetown, TX 78628
Jonathan
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL GI0FSAXVY011 "Arrived on site for refrigerator not cooling. Inspected unit and work area. Found dispenser control only flashing 8s when attempting to select an option. Attempted to perform diagnostics mode and found dispenser control not responding. Tested voltage at main control and found correct voltage to control but not sending voltage out to components. Found failed control Removed failed control and installed new. Programmed new control and performed diagnostics mode and tested operation. Monitored normal run operation and cleared condenser. All tested good, no water leaks detected.
Near Hutto, TX 78634
Arthur B.
Job Details: 11/07/2019
RANGE WHIRLPOOL WFG515S0EB1 "Arrived onsite for customer complaint of freestanding gas range too hot. Ohmed our sensor and found slightly out of range. Removed and replaced sensor,reassembled and preheated unit. Unit preheated with tolerated range. No other issues found. No gas leaks detected at time of service."
Near Hutto, TX 78634
Arthur B.
Job Details: 11/07/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for customer complaint of OTR microwave getting F1E4 error and not starting. Removed and replaced control and found inner frame damage. Call WPL Techline JK SR#7726310883 and advised of non repairable. Whirlpool will be in contact with customer. No further work performed.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 11/07/2019
DRYER GE GTD42EASJWW "Arrived on site for unit with noise, found bad pulley. Replaced and tested good"
Near Austin, TX 78750
Tyler B.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for unit not cooling. Found start device failed. Removed and replaced and tested good
Near Hutto, TX 78634
Arthur B.
Job Details: 11/07/2019
REFRIGERATOR GE PGCS1NFZSS Arrived onsite to install new LH/RH RC door gaskets to French door refrigerator from prior visit diagnosis. Removed and replaced both door gaskets. Used heat gun to shape to cabinet. Doors now seals well to cabinet. No other issues found. All water connections were dry at time of service.
Near San Marcos, TX 78666
Robert
Job Details: 11/07/2019
WASHER WHIRLPOOL WTW8500DC0 "Arrived on job to replace UI console board. Replaced UI console board. Tested unit, unit test good. No leaks at this time. Job complete"
Near San Marcos, TX 78666
Luis
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for door issues. Found mullion sticking out further on freezer side causing corner of gasket not to seal. Called tech support with issues per tech support sent pictures to Whirlpool_techline@whirlpool.com
Near Georgetown, TX 78626
Cliff
Job Details: 11/07/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to replace damaged panel for dishwasher. Found new panel has small dent in the bottom center in scratch next to handle. Panel will need to be re-ordered to complete repairs. Installed new panel for safety reasons as old panel had metal sticking out next to control. Panel will need to be returned to office for credit after new panel is installed. Office to set return date as home is closing tomorrow.; ordrng 1 W11116420 (panel)
Near Austin, TX 78748
Richard
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRX735SDHB01 Sr 7726318951. Arrived onsite for the refrigerator not cooling. Ran diagnostics and found that the control board was clicking on and off and compressor was not running and condenser fan was not running. Replaced control and UI. After installing new parts the condenser fan came on but the start device was clicking on and off. Called tech line and they stated to replace start device and to ohm out the compressor. Ohm out the compressor it tested good. Replaced start device and compressor came on and is now running. There is cold air coming from the vents. Advised customer to give the refrigerator at least 24 hours to cool down. Complete
Near Austin, TX 78723
Scott
Job Details: 11/07/2019
OVEN WHIRLPOOL WEG750H0HW0 "Arrived on site for blower error code . Found mouse / rat infestation. Rodents have made nest on control, chewed wires . Quick pics attached . Informed customer whirlpool dosent cover rodents and insects . If a any repairs are made unit will need all wire harness , control main and UI , insulation . No gas leaks detected at time of service . Job complete ."
Near Belton, TX 76513
Arthur B.
Job Details: 11/07/2019
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived onsite for customer complaint of water running continuously on ice machine when making ice. Found water level sensor in recirculating pump is faulty. Ordering recirculating pump. R/S Monday 11/11. Unit turned off at time.; ordrng 1 W10908287 (pump recirc)
Near Leander, TX 78641
Lou
Job Details: 11/07/2019
DISHWASHER KITCHENAID KDFE104DSS5 "arrived on site to inspect dishwasher taking too long to wash and not drying. Upon further inspection, I found the customer is not using rinse aid, which helps the drying process. I removed the toe-plate and using my multimeter, I checked amps at the black wire at the junction box and found that the motor was only showing approximately .30amps. I contacted techline and spoke to Kevin and advised him of my findings. Kevin had me check voltage at the control to the motor and I found 108V. Kevin advised to check voltage coming into the unit at the junction box and my reading was 125V. Kevin advised to replace the main control and retest the unit. Provided File/SR #7726318653. I removed and replaced the control and retested and the unit operated as designed with no error codes at the end of testing. I advised the customer of my findings/repairs. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
Dylan T.
Job Details: 11/07/2019
DISHWASHER LG LDT5678ST.ASTEEUS Arrived on site customer complaint was dishwasher was not working properly can I find anything wrong at this time ran the unit numerous times and also in test mode dishwasher was working all Lines are dry