Service History 622

Near Highpointe, TX 78737
Leonardo
Job Details: 02/24/2020
RANGE WHIRLPOOL WOD51EC0HS01 Arrived on site for oven getting too hot. Ran diagnostics and found that the bottom oven was 10 degrees over temp. Calibrated and tested oven. Everything is working properly.Complete.
Near Austin, TX 78745
Robert
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Arrived on job for complaints of not cooling. Found the Evaporator fan and condenser fan both working. Compressor running with no frost pattern. ; ordrng 1 TJ90SF8404 (TUBE) and 1 W11209866 (COMPRESSOR ) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)
Near Georgetown, TX 78626
Tyler B.
Job Details: 02/24/2020
COOKTOP KITCHENAID KGCD807XSS01 "Arrived to inspect unit with weak ignition, found all screws to caps rusted out and not able to service unless drilled out and replace all burner parts.; ordrng 2 74007735 (burner asy)s and 1 74007736 (burner asy) and 1 74010772 (orifice ho) and 1 74010773 (holder-orf) and 1 74010774 (orifice ho) and 1 W11416836 (HOLDER ORF) and 8 WP3368921 (screw-torx)s and 1 WP7505P339-60 (burnr-top)"
Near Jarrell, TX 76537
Cliff
Job Details: 02/24/2020
DRYER MAYTAG MEDB835DW4 Arrived on site to diagnose a dryer that is making unusual noise. Found dryer sheet stuck in blower. Removed sheet from blower and tested unit. Found all is working properly at this time.
Near Austin, TX 78717
Tyler B.
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL KUDE40FXSP5 "Arrived to inspect washer leaking. Upon filling unit started immediately leaking from are in sump, stopped, cleaned water and found pump was dangling off sump,attempted to replaced but found wrong part in correct box, will need to return with correct sump assembly.; ordrng 1 WPW10328226 (pump&motor)"
Near Austin, TX 78730
Paul
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived onsite for a refrigerator that is still making a rattling/vibrating noise from the fan. I found the new fan motor that was installed defective because the shaft was coming out of the motor. I replaced the motor and fan blade again. I tested the unit and it is working as designed. I called techline to report the issue with the motor and spoke with Steve SR# 7727207380. Call complete.
Near Austin, TX 78717
Tyler B.
Job Details: 02/24/2020
OVEN WHIRLPOOL KEBS209BSP00 "Arrived to inspect unit with heating issues around 400*. Set unit to 400, and found an average of 390* was able to calibrate sensor +10*, and tested pre heat and tested good"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for standing water, upon inspection found the drain hose was stuffed behind sink in a manner that allowed sink water back in, repositioned tube in a pee trap position, ran all tests, pumps and drain worked correctly. Felt drain water through disposal, heard washing. Complete"
Near Lockhart, TX 78644
Jacob
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for some freezing in freezer issue. Tested unit. Found that left door hinge was not closing all the way. Replaced door hinges. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78633
Lou
Job Details: 02/24/2020
OVEN WHIRLPOOL WOC75EC7HV03 "arrived on site to inspect wall oven combo not working. Upon further inspection, I found the unit display on but when pressing the buttons, nothing happened unless touching the screen. I cycled the power to the unit and placed it in diagnostics and found error code F6E0-UI not communicating with ACU. Following the tech sheet, I tested the unit and found that the UI needs to be replaced. I advised the customer of my findings and am ordering the UI and will return with prescreened parts. Office to schedule return service due to part OOS. ; ordrng 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE) and 1 W11311650 (UI CONSOLE)"
Near Gatesville, TX 76528
James
Job Details: 02/24/2020
REFRIGERATOR JENN-AIR JFFCC72EHL01 Arrived on site and installed new water line and regulator. Tested operation and found unit working properly and all water connections dry at time of service. Job complete
Near Georgetown, TX 78628
Tyler B.
Job Details: 02/24/2020
OVEN WHIRLPOOL WOS97EC0HZ00 "Arrived to inspect unit with screen blacking out and getting line s and giving multiple f6e1-e0-e2 errors, unit will need control, sensor console and elements checked for shorts to complete ; ordrng 1 CNOTE (OFFICE RS ) and 1 CNOTE (2HR WINDOW) and 1 W11428592 (CONSOLE)"
Near Austin, TX 78730
Luis
Job Details: 02/24/2020
ICE MACHINE WHIRLPOOL KUIC15NHZS0 "Arrived on site for no ice. Found unit would power cycle while external drain pump powers off,diagnosed faulty drain pump. Installed a new drain pump added water to pump no leaks,ran diagnostics all test passed
Near Austin, TX 78734
Luis
Job Details: 02/24/2020
REFRIGERATOR MAYTAG MSD2652KES "Arrived on site for cooling issue. Removed evaporator cover found partial frost pattern on,y covering front of coils diagnosed leak in refrigerant system.
Near Austin, TX 78756
Scott
Job Details: 02/24/2020
DRYER WHIRLPOOL WED5620HW0 Arrived on site for UI control issues . Could get dryer to power up and start but no lights to say what cycle and no display time . Dryer is heating up. All components are getting correct voltages . Documented with tech line Sr 7727132246 . Tech line recommended replacing UI and control. Replaced both parts . Display is now working . No lint build up at time of service . Job complete .
Near Austin, TX 78759
Scott
Job Details: 02/24/2020
DRYER WHIRLPOOL WED8500DC4 "Arrived on site for dead dryer . Checked power at terminal block , found dryer is dropping one leg of power . Recommended to customer to have an electrician check outlet and breaker. No lint buildup found at time of service, job complete"
Near Marble Falls, TX 78654
Jonathan
Job Details: 02/24/2020
WASHER MAYTAG MHW5630HC0 "(DM) Arrived on site for spring broken on washer. Inspected unit and work area. Found front retaining spring off the below, and the below damaged. (See SD quick pic) Will have to return with below to complete repair. ordrng 1 W11314648 (BELOW)"
Near Lakeway, TX 78734
Luis
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KSC24C8EYB02 "Arrived on site for no cool. Removed fresh food evaporator cover,found oil on tubing and evaporator,diagnosed leak in system,warned customer of corrosion on tubing,customer wanted to proceed with attempted repair since parts are covered. Installed a new evaporator,during installation cap tube broke at liner,called tech support per tech support information being sent to product review team
Near Round Rock, TX 78665
Andy
Job Details: 02/24/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site to install previously diagnosed burner head and cap. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78728
David
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB01 "Arrived on site to follow up on FC building ice on floor of compartment. Found drain was once again frozen over. Removed ice from drain and found Twain was pinched and not allowing water to flow through it and properly drain. Called tech line to follow up on directions to proceed, SR7727210945. Was instructed that I needed to cut out the drain grommet and bore out the drain hole with a screwdriver or tool. Proceeded to cut / pull out old grommet and bored out hole with a screwdriver. Reinstalled new drain grommet. Was able to verify proper clearance for drain. All is now working as intended, no water leaks found at time of service. Call complete."
Near Manor, TX 78653
Wesley
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Adjusted from to correct warp in side wrap. All checks good. Unit is now operating as designed.
Near Leander, TX 78641
Lou
Job Details: 02/24/2020
WASHER WHIRLPOOL WTW4850HW1 "arrived on site to inspect washer issues. Upon further inspection, the customer advised that their clothing is getting tangled in the washer. I found that the washer was overloaded as the customer had some clothing inside the basket. I advised that it was too much clothing. Removed the clothing and placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I made recommendations for use & care. No water leaks observed during service, job completed."
Near Austin, TX 78737
Robert
Job Details: 02/24/2020
WASHER GE GTW460ASJ8WW "Arrived on job for complaints of not starting. Found the striker broken and switch damaged. Replaced striker and switch,but still not responding. Replaced control and now working properly. No leaks detected at time of service."
Near Leander, TX 78641
Lou
Job Details: 02/24/2020
DRYER WHIRLPOOL WED4850HW0 "arrived on site to inspect dryer not drying clothing. Upon further inspection, I opened the door and pressed the door switch closed and turned the unit on. I found the unit is heating as I cold see the element illuminating in the back left vent area and could feel the heat coming in. Also found the lint screen full of lint (remove). Using my vent test kit, I tested the airflow in the unit with the vent tube connected to the unit at the back of the unit. After 2 tests, the unit failed. I removed the vent tube from the unit and retested and the unit passed. I did this with the customer present and explained my findings. I recommended that the customer have the vents in the walls inspected by a professional. No lint observed within the unit, job completed"
Near Round Rock, TX 78665
Andy
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to install previously diagnosed pump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78757
Scott
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL MDB8959SBS2 "Arrived on site for leaking dishwasher . Ran diagnostics twice and normal wash cycle. No water leaks detected , couldn’t duplicate leak . Talked to customer and found that they had a large cutting board at front of lower rack ,which could divert water in air gap in door . No other water leaks detected at time of service . Job complete .
Near Austin, TX 78734
Brandon
Job Details: 02/24/2020
WASHER SAMSUNG WF330ANW/XAA02 "Arrived on site for customer complaint of unit leaking, found leak coming from clogged soap tray, not siphoning the water out and overflowing, gave customer part number since there is no real labor needed to replace soap tray.
Near Manor, TX 78653
Wesley
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WMH32519FS1 Arrived on site and found unit rack causing sparking. Removed rack and advised customer on causation. Advised customer on condensation symptom. All else checks good. Unit is now operating as designed.
Near Austin, TX 78736
Kevin
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site and inspected washer and found dispenser reservoir it’s not operating correctly. Replaced reservoir and ran a test cycle and soap suds are now visible inside washer, took one picture. No further repair is required at this time, no water leaks from connections at time of service, job complete"
Near Leander, TX 78641
Tyler B.
Job Details: 02/24/2020
WASHER MAYTAG MVWC465HW2 "Arrived to install previously ordered parts, removed and replaced the gearcase and basket and tested good"
Near Lakeway, TX 78734
Brandon
Job Details: 02/24/2020
OVEN GE JKP90S0M1SS "Arrived on site to replace faulty control, found the control ordered was not he correct part, I got the part number directly off the original control and ordered control. ; ordrng 1 WB27T10914 (control ovn asm)"
Near Leander, TX 78641
Lou
Job Details: 02/24/2020
DRYER WHIRLPOOL WED4850HW0 "arrived on site to inspect dryer not tumbling/operating. Upon further inspection, I found the unit sitting in the hallway. Customer advised that she has another unit in the laundry room. I raised the top panel and found the drum belt appearing to be good, but when I lifted up on it, I found that it was turned over and not attached to the tension pulley or motor pulley. I removed the front panel and removed and replaced the belt due to it being badly frayed and tested the unit by turning the drum by d all components in the back of the unit...element, cutoffs, thermostats, fuse and all are good. Checked the tension pulley and it’s lined up with the motor pulley. No lint observed during service, job completed."
Near Austin, TX 78745
Robert
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00
Near Manor, TX 78653
Wesley
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onsite and installed control and UI. Thoroughly removed all ice and made certain that unit fan and damper were working properly. All checks good.
Near Austin, TX 78753
Richard
Job Details: 02/24/2020
REFRIGERATOR GE GSHS5KGXGCSS Arrived onsite for the refrigerator not dispensing water. During testing found that the water filter was clogged. Customer had bought a new one. Installed new filter provided by customer and water is dispensing good. No leaks detected. Complete
Near Austin, TX 78726
Paul
Job Details: 02/24/2020
RANGE WHIRLPOOL WFG525S0JZ0 Arrived onsite for a range to replace the previous diagnosed parts. While trying to attempt to replace the previous ordered door handle I found the side trim pieces broken. Need to replace the trim pieces also. Ordering W10761018 TRIM-DOOR and W10761014 TRIM-DOOR.ordrng 1 W10761014 (TRIM-DOOR) and 1 W10761018 (TRIM-DOOR)
Near Lockhart, TX 78644
Jacob
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for unit not spraying. Tested unit. Replaced pump and motor. Still not getting a spray. Called Techline got SR#7727209938. Suggestions to replace control board and possibly wiring harness. Replaced control board. Still spraying correctly. Ordered part. W11085683; ordrng 1 2HR (2HR) and 1 W10919642 (harns-wire) and 1 W11085683 (pump&motor)
Near Cedar Park, TX 78613
Lou
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM03 "arrived on site to inspect refrigerator freezing food. Upon further inspection, I found the refrigerator section at approximately 28 degrees. I removed and replaced the thermostat and tested the unit and it is operating as designed. The thermostat, when turned off/on, is operating properly. I recommended that the customer watch the unit and if it continues to not function properly to call the office and schedule service. No water leaks observed during service, job completed."
Near Austin, TX 78759
Scott
Job Details: 02/24/2020
DRYER MAYTAG MEDC465HW0 Arrived on site for dryer not starting . Found door switch broken . Replaced switch . Unit is now running and heating . Did recommended to shorten exhaust hose . No lint build up at time of service . Job complete .
Near Woodway, TX 76712
Jonathan
Job Details: 02/24/2020
RANGE JENN-AIR JGS8850ADB "Arrived on site for range that was having an F1-1 and F3-1 codes. Inspected unit and work area. Found oven sensor shorted out.; ordrng 1 12001655 (sensor,oven)"
Near Round Rock, TX 78665
Andy
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to install previously diagnosed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78754
David
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site to follow up on water leak issue. Called tech line, file SR7727208107. On removal of lid I could see the back panel covered in soap residue due to water splashing all down it. Checked the service pointer for the vent hose deflector, and there was 0 moisture found in the vent tube. Customer had clear water stains all through his laundry room and some wood, so leak appears to be larger then the service pointer. Blew out pressure sensor tube and could audibly hear water splashing in it when unit was empty and drained. Will need a pressure switch and a vent coupling kit, part W11125159 and w11409996.
Near Waco, TX 76705
Jonathan
Job Details: 02/24/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for washer that was showing an LF code. Inspected unit and work area. Placed in service diagnostics and found an F3 E2 (inlet water temperature fault), F0 E3 (overload), F8 E1 (long/no fill), and F0 E4 (spin limited by water temperature) error codes. Tested unit in a manual test and found the cold water valve not pulling in water. Replaced the housing and tested unit. Unit is working as designed. Call complete."
Near Austin, TX 78701
Leonardo
Job Details: 02/24/2020
RANGE WHIRLPOOL WEG515S0FS2 Arrived on site to replace damaged range panel. Replaced panel and tested unit. Everything is working properly and no leaks present at this time. Job complete
Near Kingsland, TX 78639
Jonathan
Job Details: 02/24/2020
WASHER SAMSUNG WA50M7450AW/A4 "Arrived on site for washer not allow to change cycles. Performed diagnostics mode and tested operation, found all components working in test mode. Found control not able to read selector. Disassembled control and installed. Found failure is within main control. Completely removed failed control and installed new. Performed encoder test and found control responsive. Tested all other operations.
Near Austin, TX 78701
Leonardo
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived on site to to replace damaged door panel. Upon inspection we found that both of the replacement panels were damaged. ; ordrng 2 W11230181 (DOOR PANEL)s
Near Austin, TX 78721
Wesley
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL WDF550SAFS0 Arrived onnsite and fixed unit by replaced overlay and sub controls. Unit is now operating as designed.
Near Elgin, TX 78621
Andy
Job Details: 02/24/2020
REFRIGERATOR MAYTAG MSS25C4MGZ00 Arrived on site for refrigerator plastic flakes in ice. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78703
Jacob
Job Details: 02/24/2020
DISHWASHER MAYTAG MDB6769PAS2 Arrived onsite for unit not powering. Tested unit. Found that touch pad was not working correctly.
Near Georgetown, TX 78628
Lou
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KSRJ25CNST00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, using my jumper wire, I tested the ice maker and it failed. I tested voltage to the emitter/receiver and found 120V coming in, but could not get a good reading on voltage coming outI will return with the ice maker. No water leaks observed during service.; ordrng 1 W10757851 (cntrl-elec)"
Near Pflugerville, TX 78660
Andy
Job Details: 02/24/2020
DRYER WHIRLPOOL WED4800BQ1 Arrived on site to install previously diagnosed cutoff and lint screen. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Hutto, TX 78634
Andy
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived on site to install previously diagnosed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78749
Kevin
Job Details: 02/24/2020
DRYER WHIRLPOOL WED5620HW0 "Arrived on site and inspected dryer and found internal temperature is good, found vent is restricted to the exterior of the apartment building and discussed issue with apartment management. No further repair is needed at this time, job complete"
Near Kyle, TX 78640
Jacob
Job Details: 02/24/2020
WASHER MAYTAG MVWB955FW1 Arrived onsite to replace drain motor. Replaced drain motor. Tested unit. Unit test good. No leaks at this time. Job complete
Near Killeen, TX 76543
Al
Job Details: 02/24/2020
WASHER AMANA NTW4516FW3 Arrived to inspect washerIn diagnostics the unit lid lock was defective.Also found cam and actuator were defective.Replaced above parts and unit tested as designed.Job complete.
Near Austin, TX 78701
Leonardo
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite to replace damaged microwave door. Replaced door and tested functionality. Everything is working properly. Job complete.
Near Austin, TX 78701
Leonardo
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher missing inner basket. Installed new basket. Tested unit and everything is working. No leaks present at this time. Job complete
Near Austin, TX 78703
Luis
Job Details: 02/24/2020
REFRIGERATOR AMANA ATB2232MRW00 "Arrived on site for water leaking. Diagnosed frozen drain,cleared drain checked water flow through drain,installed a defrost heater probe. used 1 819043 (HEAT PROBE) from stock"
Near Austin, TX 78701
Leonardo
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to replace damaged microwave door. Replaced door and tested unit. Everything is working. Job complete
Near Austin, TX 78728
Scott
Job Details: 02/24/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived site , replaced UI control. Tested unit all checked normal . Job complete ."
Near Kyle, TX 78640
Richard
Job Details: 02/24/2020
WASHER MAYTAG MVWB765FW3 "Arrived onsite for the washer making a noise. Ran diagnostics and found error code F7E9 lock rotor. Heard the noise during the agitation cycles. Looked underneath washer and saw oil from the gearcase. Gear case and rotor and stator and clutch will need to be replaced. Tried to take off agitator bolt but was unsuccessful will need to break apart agitator to gain better access to the bolt. Ordering agitator and clutch. ; ordrng 1 W10754448 (clutch) and 1 W11161960 (agitator)"
Near Austin, TX 78753
Wesley
Job Details: 02/24/2020
WASHER WHIRLPOOL WTW4955HW1 arrived onnsite and found new latch to also be defective. Ordering latch again and returning with control. ; ordrng 1 W11307244 (LATCH)
Near Fort Hood, TX 76544
Al
Job Details: 02/24/2020
WASHER ROPER RTW4516FW2 "Arrived to inspect washer leaking.Discovered the unit was leaking from the valve and pump.Removed and replaced both, reassembled and unit tested as designed with no leaks.All water lines were dry at the time of service.Job complete"
Near Austin, TX 78717
Tyler B.
Job Details: 02/24/2020
OVEN WHIRLPOOL WOS92EC0AS02 "Arrived to inspect unit with no power, found thermal fuse to be open, replaced fuse and tested functions and tested good.
Near Austin, TX 78723
Scott
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site , dispenser is dripping again . Ordering filter head , and valve . No other water leaks detected ordrng 1 67006325 (bracket- f) and 1 W11043013 (VALVE) and 1 W11346622 (FILTER HEAD )"
Near Georgetown, TX 78633
Lou
Job Details: 02/24/2020
REFRIGERATOR LG LFXS28968S/00 "arrived on site to inspect refrigerator ice maker not working and water not dispensing. Upon further inspection, I checked ohms to the valves and found both valves bad. I tested the water pressure coming from the wall and it was good.. I removed and replaced both water valves and tested and the unit is operating as designed. No water leaks observed during service, job completed."
Near West, TX 76691
Jonathan
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF532SMHZ00 Arrived on site for refrigerator that would not close the door. Inspected unit and work area. Found rail dented and not allowing the door to close properly. Replaced rail and tested unit. Unit is working as designed.
Near Round Rock, TX 78665
David
Job Details: 02/24/2020
WASHER MAYTAG MVWC565FW1 "Arrived on site to install harness to resolve motor no spin issue. Installed new harness and new capacitor due to old shorting capacitor, and broken wires in harness. Retested unit and verified it does now spin. All is working as designed. Call complete."
Near Austin, TX 78733
Kevin
Job Details: 02/24/2020
DISHWASHER KITCHENAID KDTE254ESS1 "Arrived on site and inspected dishwasher and found pump assembly is leaking
Near Austin, TX 78752
Wesley
Job Details: 02/24/2020
DRYER WHIRLPOOL WED72HEDW0 Arrived on site and found unit not performing due to lint buildup inside dryer. Removed lint from blower housing and vent housing. Unit is otherwise now operating as designed.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/24/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site to replace sump and pump for no spray and not Dissolved tablet, replaced sump and pump, moved over drain lines and drain pump, tested for leaks or issues. No problems detected, all functions returned. Complete"
Near Leander, TX 78641
Paul
Job Details: 02/24/2020
COOKTOP WHIRLPOOL WFC310S0ES2 Arrived onsite for a range that the oven is too cold. I tested the oven temp with the set point at 350 degrees. Preheat temp reached 352 degrees. After 3 cycles the temp was cycling between 304-385 degrees. The sensor tested good at lower temps but at higher temps it was reading off. I changed the sensor but the differential in the control was still off by 80 degrees. I changed the control and the unit was averaging 351 degrees with a 0 degree offset in the new control and a 50 degree offset. Call complete. Use Authorization WOTIN00DPL1.
Near Austin, TX 78735
Kevin
Job Details: 02/24/2020
RANGE WHIRLPOOL SVD48600P "Arrived on site, customer has two 30 inch ranges next to each other. On the right one found display has failed, and two burners are slow to ignite.
Near Austin, TX 78729
Scott
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW75HEFW0 Arrived on site replaced drain pump . Ran diagnostics all checked normal . Nonwater leaks detected at time of service . Job complete.
Near Kyle, TX 78640
Richard
Job Details: 02/24/2020
DRYER MAYTAG MEDC465HW0 Arrived onsite for the dryer not running and sparking. Upon inspection found that the installation was done incorrectly which Caused the terminal block and power cord and dryer wire harness to arch and burn causing wire damage.Back cover plate was also burnt as well. Called Whirlpool safety and they also stated that this issue was caused by installation being done incorrectly. Thayer also stated for the customer to contact the installation company to cover the cost of repairs. Sr# 7727150130
Near Austin, TX 78748
Brandon
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived on site for customer complaint of units lights not working and door ajar light on UI panel, found freezer door was not making contact with door switch, I replaced switch, and found freezer door needs replacing do to a warp in the door. ; ordrng 1 13107111SQ (dor-fip ss) and 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "(DM) Arrived on site for refrigerator handles being loose and fridge doors not level. Inspected unit and work area. Tighten set screws on the freezer handle, and leveled unit. Performed diagnostics mode and tested unit operations and monitored for water leaks. All tested good no water leaks detected. Found RC temperature set on recommenced setting. Spoke with customer about units operation and replacement filter."
Near Austin, TX 78703
Jacob
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit leaking water. Tested unit. Found that dispenser drawer was leaking. Replaced drawer. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78734
Luis
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site for no ice. Ran diagnostics E2 error code icemaker lost position ran harvest test failed diagnosed a faulty icemaker. Installed a new icemaker power cycled unit,ran harvest test passed,ran fill test passed parts
Near Austin, TX 78758
Scott
Job Details: 02/24/2020
WASHER WHIRLPOOL MVWC465HW2 "Arrived on site for washer filling and draining but not agitating or spinning . Ran diagnostics ,no error codes . Manually tried to engage lock . Not latching . Replaced latch . Retested ,all checked normal . No water leaks detected at time of service . Job complete ."
Near Georgetown, TX 78633
Lou
Job Details: 02/24/2020
REFRIGERATOR KENMORE 795.5182341 "arrived on site to inspect refrigerator ice dispenser issues. Upon further inspection, I found the ice maker and dispenser sitting on the countertop. The customer advised that the previous tech said to replace the user interface control due to it malfunctioning and causing the ice to dispense on its own and never returned I am ordering the UI control and scheduled return serviceNo water leaks observed during service.; ordrng 1 ACQ87420601 (UI ASSEMBLY)"
Near Austin, TX 78703
Jacob
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for UI control panel not responding. Tested unit. Found that UI control panel was not responding. Replaced UI control panel. Tested unit. Unit test good. No leaks at this time. Job complete
Near Spring Branch, TX 78070
Noah D
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for a fridge not cooling, upon inspection found the evaporator frozen oven and loud fan sounds, ordering correct evaporator fan parts to include defrost thermistor. **Autho needed** office to reschedule ; ordrng 1 W10389152 (SUPPORT) and 1 W10738349 (EVAP) and 1 W1079916 (COVER)"
Near Canyon Lake, TX 78133
Noah D
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site to inspect ice maker for selection of cubes vs crushed, replaced ice bucket due to problem with ice door in bucket, tested multiple times on cubed and found no problems. Instructed customer to clear crushed debris after crushed selections due to backup. Complete"
Near Leander, TX 78641
Tyler B.
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived to install previously ordered control kit. Gained access to control compartment, was able to remove control and harness assembly and replaced, power cord than fell behind unit, has tor remove unit from wall to retrieve, and re install. Tested functions via test mode and found no issue, dispensing ice and water, dispenser flap is fully closing"
Near New Braunfels, TX 78130
Robert
Job Details: 02/24/2020
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived on job for complaints of hot surface light stays on. Found light goes to low but not turning off. ; ordrng 1 W11111805 (HARNESS )
Near Austin, TX 78702
Jacob
Job Details: 02/24/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite for rinse cycle not working properly. Tested unit. Found that control board was the issue not responding to selected cycle. Replaced control board. Tested unit. Unit test good. No leaks at this time. Job complete
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW5620HW0 "(DM) Arrived on site to install previous diagnosed parts. Gained access to the UI and wiring harness, replaced new. Performed automatic test cycle. All operations tested good, no water leaks detected. Spoke with customer on user care, and to cut back on soap."
Near Round Rock, TX 78681
Andy
Job Details: 02/24/2020
MICROWAVE IKEA IBMS1455DS01 Arrived on site for microwave no power. Tested and inspected unit and found unit has power and is responsive but power button does not work. Ordering needed parts ordrng 1 W10892029 (cntrl-elec) and 1 W11086664 (button) and 1 W11116990 (button)
Near Austin, TX 78736
Luis
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Arrived on site for icemaker issue. Found icemaker not shutting off when bin is full causing excessive amount of ice made,diagnosed defective shut off switch on icemaker. Installed a new icemaker,ran a harvest test passed and filled with water"
Near , TX 78132
Noah D
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Arrived on site to inspect and replace door, upon inspection found scratches on left door, took off door and switches over hardware to new door, installed new door, checked for air gaps and alignment. No problems detected . Complete"
Near Round Rock, TX 78664
David
Job Details: 02/24/2020
WASHER GE GTW685BSL0WS "Arrived on site to diagnose washer that was banging. Talked to customer and she informed me it did this when washing a bathroom rug recently, but not regularly. Perform diagnostic and found error 26 for off balance load. Ran a diagnostic cycle and drain and spin at max RPm and did not see any failures. Unit is centered and barely vibrating showing good suspension and good gearcase. Advised customer they need to balance out the rugs as best they can as ultra absorbing items like rugs are very hard to balance. At this time all is working as designed. Call complete."
Near Cedar Creek, TX 78612
Cliff
Job Details: 02/24/2020
FREEZER WHIRLPOOL WZF34X18DW03 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found unit not fully defrosting due to control issue. Replaced control board and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
James
Job Details: 02/24/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site and tested operation. Ran diagnostics and found sealed system is hissing and no frost pattern on evaporator. Found corrosion on evaporator indicating leak. Unit will need new evaporator and compressor to repair.
Near Sunset Valley, TX 78745
Luis
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for cooling issue. Found fresh food evaporator incased in ice,called tech support due to multiple repairs on unit for ice build up,gave tech support history ran diagnostics all test passed
Near Leander, TX 78641
Paul
Job Details: 02/24/2020
WASHER WHIRLPOOL MHW3505FW1 Arrived onsite for a washer that is leaking and a wire showing from the gasket. I found the outer bellow spring had come off. The bellow and the spring clamp were still in good condition. I put the clamp back on the bellow.
Near Georgetown, TX 78626
Cliff
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site to diagnose a refrigerator that is not producing ice. Found water valve seeping into fill tube for icemaker causing it to freeze over. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78728
Scott
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WMH31017HZ0 Unit had been exchanged for new microwave at store . Job complete
Near Buda, TX 78610
Richard
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator not cooling. Ran diagnostics and found that the compressor was not turning on. Checked for voltage coming from control to inverter. Found that there is 120VAC going to inverter . Inverter is bad. Checked compressor and it is good. Replaced inverter board and refrigerator tested good. Compressor turned on and is running good.
Near Wimberley, TX 78676
Robert
Job Details: 02/24/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on job to replace door. After replacement test operation. No leaks detected at time of service.