"Arrived on site ,replaced housing with valve assembly. Ran diagnostics all connection are dry . No other leaks detected at this time. Job complete"

On arrival verified complaint of intermittent cooling. Found unit is currently cooling correctly. Customer states they have to power cycle the unit to get it to cool. Replaced Gemini and Orion board. Job complete no leaks detected during service. Operational test good.

Arrived on site for microwave sparking when used. Upon arrival confirmed issue and found burn marks around back right clip and about left side back clip also. Sanded burn marks and covered them using appliance paint then replaced burnt back right clip. Tested unit and found sparking no longer present. Call complete

Arrived onsite for poor cleaning and found unit operating with failed wash arms due to blockages. Ordering wash arms to repair. Advised customer on findings and preventative maintenance. ; ordrng 1 WPW10498900 (Upper wash arm) and 1 WPW10491331 (Lower wash arm)

Arrived on site to install previously ordered parts. Replaced outer glass and name badge. Job complete

Arrived on site to inspect top load washer. I found error code F5E2 and F5E3. The customer showed me damage to the lid. I found the lid not closing properly due to the damage. This causes the strike to not line up with the latch causing it to not latch properly. I am ordering the lid and hinges to resolve. No leaks observed during service. ; ordrng 1 W11259006 (Lid) and 1 WP8563965 (Hinge) and 1 WP8572974 (Hinge right) and 2 W11398707 (Bumper)s and 2 W11168238 (Spacer)s

"Arrived on site to inspect refrigerator with frost in the freezer section. Upon further inspection, I tested temps in the FC=4 degrees. When I went to open the FC drawer fully, it stopped halfway. I found frost built up on the slides and the grease for the bearings had hardened. Also found the light switch frozen stuck. I freed the switch and disassembled the FC section. I removed and replaced the slides and using manufacturer approved grease, I placed a small amount on the rails of the upper rack and on the sides of the lower bin where the upper rack slides and reassembled the FC section. Tested the door functions and the unit is operating as designed. I tested several times no demonstrated for the customer as well. No water leaks observed during service, job completed."

Arrived onsite for unit constantly out of balance. Inspected and found shocks failed. Replaced shocks and tested. Unit is now functioning properly. Job complete

Arrived on site for door falling down . Found left hand spring had fallen of hinge . Replaced hinge . Door is functioning properly . No water leaks detected at this time. Job complete

WRT318FZDM10 Arrived to install previously diagnosed and ordered part. I found the part ordered was not needed and had already been installed. The part needed was the fill tube extension that comes with the ice maker kit and I had one in my van and installed. I tested the ice maker and it filled as designed. No leaks observed during service.

On arrival verified complaint of ice melting in bucket. Found possible leaking ice maker. Verified temp I the FC section was correct at -2. Replaced ice maker and ran diag test no leak detected. Operational test is old. Job complete. No leaks detected during service.

"Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival reconfirmed issue and found no refrigerant in system. Traced leak back to evap coil and replaced evap, compressor, access valve, and uv drier. Tested unit and found no leaks after pulling vac and recharging system with 54g of r600. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

Arrived on site to replace faulty control board. Replace board and tested. Unit powered on and compressor started to function. Frost pattern is developing. Notified customer to get 48 hours prior to loading with food product. Customer will monitor temperature. Job complete.

Arrived onsite for previously diagnosed parts. Went to install the adjuster on the dishwasher and the clips that hold them on the basket broke. I rigged the rack so it is useable for the holidays. Ordering the new parts and setting the return date 12/1/23. Installed adjuster WPW10546503 and will collect for the on 12\1\23 for the whole job.; ordrng 2 WPW10195840 (Positioner)s and 2 WPW10195839 (Adjuster)s and 2 WPW10250162 (Cover)s and 2 WPW10250160 (Clip)s

"Arrived on site for a washing machine that is not draining. Inspected unit and work area. The customer advised that the unit does complete up each cycle, but that his clothes dont seemingly come out fully spun out all the time. Found the unit unlevel and leaning towards the front of the door. Ran it through diagnostics and did not find any stored error codes. Ran the unit through an auto test and found the unit working an operating as designed. I did advisor customer. The issue is most likely with the leveling of the washer because the pressure hose that registers water levels on this unit is at the back of the unit. I explained with having the basket leaning forward, it may not be registering water inside of the drum thats there. Adjusted the feet on his washer and ran through some of the settings on his control panel. Found a few of the cycles not on the high speed spin, and did explain that the high speed spin will get more of the water out so he does not have to keep running a drain and spin on this unit. The unit is working and operating as designed. Call complete."

Arrived onsite for a refrigerator not cooling correctly after the sealed system was repaired. I inspected the evaporator and found only two loops frosted. I could hear the refrigerant spitting at times and not flowing good. I checked my low side pressure and found it in a 13 psi vacuum. I checked for refrigerant leaks and found none but the unit acted like it wasnt fully charged. The model/serial tag called for 43 grams but I checked the parts breakdown and it showed 56 grams. I called techline and spoke with Joe SR# 7737817711. I added 13 more grams of refrigerant and my low side was at 8 psi vacuum and my high side was at 65 psi. I had good refrigerant flow now and the evaporator completely frosted. The unit is working as designed. Call complete.

"Arrived on site to inspect ice machine not making ice properly. Upon further inspection, I found the unit with ice kin the bin, but very small cubes. I found the unit in the middle of a cycle and there was a slab on the evaporator. I found the slab of ice very small and not completely full as expected. The unit went into heat mode and the slab slid off the evaporator onto the grid cutter. I placed the unit in diagnostics and tested and found the evaporator not frosting fast enough. I placed my gauges on the high and low sides of the sealed system and found pressures exactly where they were when I left. I bumped the system to get my pressures to 0/125psi and monitored the production. I found the slab more full than it was when I arrived. I recommended the customer monitor the production and cont@t our office if it doesnt improve at which time, the sealed system will need to be re-done. No water leaks observed during service, job completed.; O-emld tckt"

"Arrived on site for unit lead not matching and starting the cycle. Upon arrival inspected unit. Found latch visibly failed. Replaced latch. Tested unit and found unit still did not want to complete a cycle. Found it wiring harness has a breakdown in the cable to drain pump. Ordering lower wire, harness assembly. Set to return Monday the 27th. ; ordrng 1 W11643701 (Harness assembly)"

"Arrived on site for refrigerator freezing all items in rc. Upon arrival found unit was sent to warmest temps but rc temp was at 34 degrees and fc at 11. Tested thermistors values and found rc thermistor at 3.6k. Replaced hv control, defuser, and thermistor.informed customers to give unit 24 hrs to stabilize temps. Call complete"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice maker made one batch of ice since being replaced. Using my jumper, I tested the ice maker and it failed to harvest. I found no water in the tray. I tested voltage to the ice maker and its getting proper voltage. Tested the harness and it is good as well. I removed and replaced the ice maker and tested and it is operating as designed. Ice maker motor failed on recently replaced ice maker. Cycled power to,the unit to reset controls. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I installed a new tub. I transferred all original parts from the old tub to the new and tested. I found the unit beginning to leak from the bottom right side of the door. I found a large amount of suds in the tub due to the tub laying on its back with the door closed and rinse aid leaked out from the dispenser. I removed the suds from the unit and Unit is operating as designed with no further leaks. I re-installed the unit and secured it to the cabinets. I made recommendations for use and care, as well as, detergent and rinse aid use as customer has a water softener system. No leaks observed at the end of service, job completed."

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good Arrived on site for tripping breaker. Found a defective icemaker causing breaker to trip replaced icemaker kit tested icemaker unit working as designed. ; used 1 W11517113 (Icemaker) from stock"

"Arrived on site or a refrigerator that has a chemical smell. Inspected unit and work area. Did smell what appeared to be a leech kind of smell inside of the freezer section. The customer advised they have not cleaned out the refrigerator since they bought it. I disassembled the freezer section and found no burnt wires or components. Found note residue or items that have burnt off the heater. Check the dispenser motor harness did not find any issues with any of those components or wiring as well. I checked the refrigerator and did not find any failed components. I called Whirlpool Techline and spoke to Leon SR# 7737693859. I told him that the customer is also getting a smell and taste in their water and ice as well. He advised that based on all our checks, there would be nothing in the unit from the unit itself that would be causing any types of smells and advise the customer to use coffee beans or activated charcoal to remove the smell. He advised to make no repairs and that the unit is working as designed. He said if the customer is unhappy with the unit, they may contact customer service. I called whirlpool safety team and spoke to Adam SR# 7737639987. He advised that he documented the file not the issue is most likely with their water supply containing too much chlorine. He stated the ice smell may be recirculating around the refrigerator, which would also be why they can taste it in the water. The unit is working as designed. Call complete."

Arrived onsite for seeming fluke where the hi powered fan function would spontaneously come on at the same time a light was on. Customer report did not match with the hi heat thermistor triggering cool down. Replaced the control. All else checks good. Advised customer on repair. Unit is now operating as designed.

Arrived on site for cooktop igniter not stopping. Found front right burner igniter would not turn off after lighting . Removed panel. Replaced module and harness. Verified operation. Call complete

Arrived on site for unit making noise. Upon arrival inspected unit. Found vibration sounds coming from rear of unit. Reverberating underneath near the condenser coils. Disassemble compressor compartment and found discharge tube vibrating. Use Pads(2) to absorb the sound. No excessive noise from damper motor. Unit is functioning properly. Job complete

Arrived on site to inspect microwave oven combo. The support for the microwave heating element is broken. I removed and replaced the support and tested. The unit now operates as designed.

"WDT750SAKZ0 Arrived to inspect strip coming off. I found the issue was the console overlay had separated and will require replacement. When the returning tech performs the part replacement, I added the UI control, in case of need. No leaks observed during service. ; ordrng 1 W11460908 (Console) and 1 W11460962 (UI Control)"

"Arrived onsite for a dryer with damage to the top, upon arrival I found that the top of the unit was damaged I replaced the top and tested the unit and found unit operating as designed."

Arrived on site to test unit for unit not getting water. Reset unit and test unit and found unit getting water but wash motor not coming on due to unit ran with no water. Replaced sump and motor test unit and unit test good job complete.

Arrived on site for leaving clothes wet at end of cycle. Upon arrival ran diagnostics and there are no saved error codes. Ran an automatic cycle and unit operates correctly. When starting a normal wash cycle noticed the customer accidentally had pressed the spin OFF. Reset to spinON unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site for dryer not starting . Found wash completely dead . Getting correct voltage at block. Element , thermal fuse , cutoff checked normal. Ordering UI . Call to set return .; ordrng 1 W11537215 (Control) and 1 W11364931 (Motor) and 1 W11179321 (Ui panel)"

Arrive onsite for dishwasher not working. On inspection found 2 errors that one was for the pump not working. Ran diagnostics mode and it stopped at the point it should be spraying. Installed a new pump and tested the unit. It completed the diagnostics cycle this time with no Leaks detected during service. F4E3 F7E1

"Arrived on site for no water tested water dispenser can hear valve energized and hear water leaking,removed cover found broken water valve ordering a new valve. ; ordrng 1 W11247961 (Valve)"

"Arrived on site to diagnose dishwasher not heating / drying dishes. On arrival tested unit and found no error codes present. Ran through diagnostic and confirmed all functions working as designed, and heating element is working as designed. Advised to make sure that rinse aid is used, hot water is run, and all high temp options are selected. Unit working as designed with no verifiable errors completed. Call complete."

"Arrived on site for makes lots of noise during spin. Upon arrival test unit with load. During spin, getting a loud clicking sound. Inspected unit and all components look good. Contacted service management for assistance. After series of test. It is determined that the bearings are bad and need to replace tub assembly along with shock absorbers, stator, and rotor. Ordering rear panel,tub assembly, rotor bolt, stator screws, 2 man, 2 hour weigh time,and returning with prescreened parts. Office to reschedule ; ordrng 6 W11314661 (Screw)s and 1 W11460604 (Tub assembly) and 1 2man (2 man) and 1 2hourweigh (2 hour weigh) and 1 W11557803 (Stator bolt) and 1 W11491750 (Rear panel)"

"Arrived on site to test unit for low ice production, tested unit found E5 error code on the ice maker, ran test cycle 45 and no water can in and valves making a loud noise, replaced valve and fill tube heater, applied perma gum around heater for better insulation, advised customer to monitor, if issue persists, call use back and ice maker will need to be replaced, at this time job complete"

"Arrived on site for top of unit got really hot and did not turn back on. Upon arrival, test polarity and is good. Push to start is not responding. Removed back panel for inspection. Found OL at thermal fuse. Used mini breaker to test unit. Unit now powers on. Found unit is not heat cycling. Need to replace cycling thermostat and thermal fuse. Ordering fuse and thermostat along with timer to have on hand. Office to reschedule ; ordrng 1 WP3392519 (Thermal fuse) and 1 WP3387134 (Cycling thermostat) and 1 WPW10185982 (Timer)"

"Arrived on site to test unit for condensation on doors, tested unit found cracked right RC door gasket and mullion accumulating a lot of condensation, removed mullion and found a broken wire, will need to replace gasket and mullion, ordered parts rescheduled for 11/28; ordrng 1 W11455378 (Rail mullion)"

On arrival verified complaint of not heating. When attempting to remove gas line saw the threaded end of the gas valve was different to the one I had. Found incorrect gas valve ordered. Correct part number is W11652257 rescheduled for 11/27 customer requesting sooner service.; ordrng 1 W11652257 (Gas valve)

Arrived onsite for customer with black grease spots showing up on white and lighter clothing. Large oily staining on back drum inside support panel. See pic. Advised customer that there is no known circumstance of degrading dryer material or washer material causing oil deposits. Advised that certain items being washed could cause the oil deposits and staining. Provided instruct on design and possible solutions. Back panel may be able to be cleaned to restore function. Cosmetic under normal warranty guidelines.

Arrived on site for wall oven not allowing lower oven to turn on and console not showing proper selection when buttons were activated. Found no errors in diag and replaced console. Reassembled and tested unit and found wall oven working as designed call complete

Arrived onsite for oven/MW not working. On inspection the UI is not on. When you open the oven or the MW the lights come on. I installed a new main control board and the ui came on for about 2 minutes and then went blank again. Ordering a ui W11598176. Office to reschedule when part arrives. ; ordrng 1 W11598176 (Ui)

"Arrived onsite for a refrigerator that is not making ice.. upon arrival I found the ice maker in the on position but yet the motor would not advance/cycle/harvest. I checked that the unit had water coming to it from the tap and it did. I am ordering the Ice Maker Assembly (ECKMFEZ2) *Also order part 8003RP (Water Inlet Kit)* and Levine it to the office to reschedule as we need to get authorization; ordrng 1 W11517113 (Ice Maker Assembly (ECKMFEZ2) *Also order part 8003RP (Water Inlet Kit)*) and 1 8003RP (Kit, Water Inlet)"

"Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that during one wash load, the unit seem to leak enough water to leave water on the floor about 6 feet long. They advised that they have been using it since and the unit has seemingly stopped leaking. I checked underneath the washer and did not find any signs of water residue except on the back panel. Check behind the washer and found the hot water hose leaking slightly causing a drip every minute to two minutes. I checked the control area and valve housing and found no water residue on top of the housing. Ran the unit through a diagnostic cycle. Found the unit working and operating as designed. When the unit went to drain, I found the standpipe sounding like it was slowly backing up, potentially causing an issue with an overflow on heavy loads. Checked the tub for any signs of cracks or damage. Found no damage done to the tub at all. Tested the unit several more times to try to get the unit to leak and checked underneath the washer again. Did not find any leaks present during operation besides the hot water hose. I showed the customer the leak from the hose and the customer advised that he used the old hoses off the old washer. I explained to him that it appeared that the rubber gasket inside of the hose was worn causing the leak. I also explained to him about his standpipe and showed him what it was doing. The customer is going to buy himself new hoses and the unit is working as designed. Call complete."

"Arrived on site to diagnose refrigerator freezing items in the RC. Customer said that on several occasions they had several items freeze on the RC shelves. I examined the unit and found unit had a lot of items in it, and a lot of items pushed to the back liner. I advised customer on the airflow path and function of the unit and that those channels have to be kept free and open for air to properly circulate. This should resolve freezing issues. Call complete."

On arrival verified complaint of incomplete combustion. Replaced burner tube from prior diag and adjusted air chute for proper combustion. Tested unit and flames are all blue. No gas leak detected during service. Job complete operational test good

Arrived on site to test unit for start button not responding. Replaced ui test unit and unit test good job complete.

"Arrived on site with new parts, removed icemaker, removed and installed new fill tube properly around tube. Replaced water valve. Verified operation. Call complete."

Arrived on site for dishwasher not even turning on. Customer says they never used it. Found no power at dishwasher. Checked and found a power switch turned off for dishwasher right next to the disposal switch. Clicked on and verified power. Diagnostics passed with no problems. Call complete.

Arrived onsite for slow drain. Inspected and pump failed. Replaced pump. Tested and unit is functioning properly. Job complete

"Arrived onsite for unit not drying dishes. Upon arrival inspected unit. Put in diagnostics and found no error codes. Ran auto test and all components passed. Noticed rinse aid dispenser was empty. Notified customer for a better drying experience ensure hot water is supplied, and continue to use rinse aid. Components are functioning properly. Job complete"

Arrived onsite for a DW that is no operating. Upon inspection I found that the water line was not connected to the unit I corrected this and tested the unit and found the unit operating as designed

"Arrived on site for an ice machine. That is not making ice. Inspected unit and work area. The customer had a maintenance man who was helping me out with the machine. He advised that on the previous unit they had issues with the unit filling with water and when they replaced it with this new one, they have had the same issue. He did not know if they were related. I turned the unit onto a max ice cycle and found barely any water coming into the unit when trying to fill. Removed the filter and found no change in water pressure. Went to turn off the water supply and found an in-line water filter, in between the copper waterlines underneath the sink. I asked the customer how long ago they had replaced that filter and the maintenance guy advised that he was unsure when that had been replaced last. I did advise that the issue maybe with that filter considering that the old unit had the same problem. He removed the copper waterline off the the machine side of the filter and we added water pressure. Found water dribbling out of the in-line water filter. He removed the filter off of the other side of the copper waterline, we found adequate water pressure indicating the issue was not with unit and with the in-line filter that they already have on the unit. I ran the unit through diagnostics and checked all components of the machine and found the unit operating as designed. Advised the customer to either bypass the in-line filter or to replace it and the unit is working and operating as designed. Call complete."

Arrived onsite for unit not completely freezing food and condensation in cabinet. Inspected unit and found doors not closing properly on the right side. Doors is misaligned. Ordering freezer door rail assembly. Office to reschedule ; ordrng 1 WRF555SDFZ16 (Bracket) and 1 WPW10330993 (Bracket right) and 2 W11658402 (Slide)s and 1 WPW10284682 (Adapter left) and 1 WPW10284683 (Adapter left) and 1 12002497 (Gear kit)

"Arrived on site for doors not sealing correctly. Upon arrival, inspected gaskets and door and are good. found not leveled leaning forward. Doors are swinging open rather then closing. Maintenance department will be leveling the unit. Unit is operating as designed. Job complete"

On arrival verified unit is still working. Customer stated unit was not working 24 hours ago. Removed temp logger and data was incomplete. Spoke with customer of possible options. Customer decided to allow another week with another data logger that I confirmed was working before leaving the house again. Rescheduled for 11-22. ; schdld next appmnt for 11/22 WED !

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

"Arrived on site to diagnose unit not running all burners and beeping. Found unit had the F2E1 error referenced in service pointer W11636633. Replaced control to resolve error. Verified unit working properly, including burner acting problematic. Repair completed."

Arrived on site to install previously diagnosed and ordered parts. I found voltage to the transformer. I ohmed the transformer and found an out of value reading. I removed and replaced transformer and tested. The unit now operates as designed.

"WTW4955HW3 Arrived to inspect noise. I found the gear case cover had came loose and was damaged, including the belt. Office to order parts. No leaks observed during service. ; ordrng 1 W11611297 (Belt) and 2 W11573574 (Screw)s and 1 W11409708 (Shield)"

"Arrived on site for dishwasher flashing light cycle selection during use and not running for a few days after it would happen. Upon arrival confirmed issue and inspected drain pan under unit, found leaking at drain motor due to bad drain motor seal. Reschedule customer for 11/27/23 to complete repairs with new drain motor. Ordering W11611440 drain motor.; ordrng 1 W11611440 (Drain motor)"

Arrived onsite and used a tube to fix leak into freezer. Cleared ice from leak. All checks good. Advised customer on repair. Unit is now operating as designed.

Arrived on site to replace upper and lower switch holders. Replaced both parts test unit and unit test good at this time job complete.

"Arrived on site for not operating all the time. Upon arrival ran diagnostics and there are no saved error codes. Ran automatic test and unit operates correctly. Found customer is not holding start button long enough to start cycle. Instructed customer about pressing and holding start button until all leds light, then release start button. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived onsite and replaced upper and lower panel under one stop provision cosmetic. Unit is now operating as designed.

"Arrived on site for a chest freezer that pops on the door is open and closed. Inspected unit and work area. Did confirm the customers complaint and checked the hinges. Found that when the door was being opened, that part of the actual door was being pulled open due to a tear on the backside of the door. See photos found that the popping was occurring when the unit was lifted up enough to basically pop back into place. Ordering the freezer door and handle and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11599965 (Freezer door) and 1 W11591981 (Handle) and 2 W11591983 (Handle plugs)s"

"Arrived on site to test unit for not getting up to temp, tested unit found customer is using after market thermostats and per customer they are reading 25 degrees lower, put temp probe into oven and per heated to 350, unit pre heated to 375 and recovered back to 350 within 5 minutes, showed customer that her after market thermostat is is reading lower by 30 degrees, advised customer not to use them also notice that customer is using silicone mats covering entire lower rack that is effecting how the heat is cycled in the oven, advised to use small foil covers, at this time unit is running as designed, job complete"

"Arrived onsite for unit running , not draining and lights flashing. Ran diagnostics and found error 8/1- long /no fill, 7/1 tachometer wrong signal . Unit is not receiving cold water. Customer stated they are experiencing low water pressure at the home. Notified customer that to test properly the unit will need proper pressure. When pressure is restored, need to return with control, actuator and valve. Office to reschedule.; O-emld tckt"

Arrived in site to install glass and left and right trim. Replaced parts test unit and unit test good job complete.

Arrived on site for unit not completing cycle and leaving clothes wet at the end of the cycle. Upon arrival put unit in diagnostics and received 8/1 error code for Long fill. Tested and confirmed no Water flow. Replaced valve. Tested unit and unit is now functioning properly. Job complete

"Arrived on site to diagnose refrigerator not cooling. On arrival customer said they noticed that stuff in the RC seemed to be spoiling quicker than normal. I checked temps and found freezer at 3 degrees and dropping when measured, and everything was appropriately frozen. I examined the RC and found good airflow to RC, but the top shelf right under the vent had items pushed to the back wall for the entire shelf length. This is blocking airflow to all of the lower shelves, and the temp difference was noticeable. Moved items out of the way and told Customer to make sure that all items are away from back wall to create proper cooling and airflow. Repair completed."

"Arrived on site for fresh food freezing items . Temp checks are normal. Changed unit to 8 hr defrost ,advised about keeping back shelfs free of items . No frost build up. No water leaks detected at this time. Job complete."

"Arrived on site for dishes not drying. Ran test. No error codes found. Heater pulls 6 amp. All components functional. Found dispenser low on rinse aid. Suspect leaking, changed dispenser. Verified operation. Call complete. Advised customer on importance of rinse aid"

Arrived on site for leaking water from filter area. Upon arrival inspected unit and found filter housing is leaking. Need to replace filter housing. Replaced filter housing WPW10394053. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site for doors uneven and damaged fresh food door. Removed damaged fresh food door,raised stop assembly on fresh food hinge,installed new door remolded gasket checked door seal good,doors even."

"Arrived onsite for a range that will not light in the oven. Upon inspection I found that the unit would,not igniting when using bake. Upon checking for polarity I found that the power cord was missing the ground I am ordering the cord to be replaced for a start. And rescheduled for 11/28/23 ; ordrng 1 W11023766 (CORD-POWER)"

Arrived on site to replace valve. Replaced valve test unit and unit test good no gas smell or leaks present at this time

"Arrived on site for washer making a scrapping noise. Unable to duplicate. Removed cam and found black oil coming down. Removed drum. Replaced gear case, cam, belt and suspension. Calibrated washer. Advised customer to use less soap. Call complete."

"Arrived on site for a refrigerator that has frosting up in the freezer. Inspected unit and work area. The customer advised it about a week ago, they came into the freezer section and found what appeared to be snow on all of their items in the freezer. They advised that they did not clean any of it out and the frost has not dissipated. Check the freezer section and found what appeared to be frost. The head turned into ice indicating the issue was no longer present. Check the gasket in the cabinet for any gaps. Found no gaps all the way around the gasket or around the cabinet and liner. I did advise the customer that it appeared that the door may not have been either fully closed or they may have had something caught between the gasket and the cabinet. I showed the customer that the left-hand side of the freezer can pop out if you dont close it or open it correctly. And did advise her to open and close the door from the middle or right hand side of the handle. The unit is working as designed. Advise the customer to call back if any other issues persist. Call complete."

Arrived on site for unit powering on by itself. On arrival inspected unit. Customer had been experiencing glitching but most recently unit drain pump will continue to run. Found control had failed. Called whirlpool safety for documentation. Safety team gave Authorization W19ETZ0WPL1. Replace main control and tested. Unit is functioning properly. Job complete.

"Arrived on site to inspect wall oven/microwave combo unit error codes. Upon further inspection, I placed the unit in diagnostics and checked for error codes and found F3E0 & F6E1. I cleared the codes and pulled the unit out to test the control and sensor. I found that the sensor harness (signal harness in breakdown) molex connector right terminal was defective and the sensor harness was good. While I had the unit pulled out, the cooling fan turned on even with the oven not turned on and heating. I researched the signal harness and found it out of stock. I advised the customer that I am ordering the harness and the office would schedule return service once we receive the part. ; ordrng 1 W11256629 (Sensor harness)"

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

"Arrived on site for not powering on. Upon arrival, test unit and power button is not responding. Pulled unit from wall to test polarity. Upon moving unit found cord is not securely mounted to outlet. Secured connection and test unit. Unit is operating as designed. Job complete."

Arrived on site to test unit for customer having to unplugged the unit and plugging it back in when the power goes off for the whole house. Advised customer that theres no issue with the unit if the whole house is losing power. Builder recommended to get the city to check the electrical coming in to the house. Job complete.

"Arrived onsite for previously diagnosed parts. Installed the gearcase,rotor and slider, calibrated the unit any ran the diagnostic mode. The unit is operating as designed and no water leaks detected during service."

"Arrived on site for refrigerator showing po error on ui and making a loud cranking noise in rc. Upon arrival found noise coming from dampener control. Found mullion bar loose on top side and allowing water to get into divider and land on dc volatage connections and mullion heater not working. Found rc right door gasket broken and a lot of moister failing down gasket. Rescheduled customer for 11/27/23 to complete repairs ordering W10830274 rc gasket, WPW10311757 mullion, and need to return with previously ordered parts. ; ordrng 1 W10830274 (Gasket) and 1 WPW10311757 (Mullion)"

On arrival verified complaint of drip in tub. Found water valve is dripping constantly into the tub. Replaced the water valve and found no drip. Ran auto test and all components activated correctly. Job complete no leaks detected during service.

On arrival verified complaint of ice melting in bucket. Visual check of gaskets show gaskets are sealing correctly. Unable to tech proper temp reading as customer had emptied the Fc this morning so no product to test. IR temp reading shows 23 degrees. Ice in bucket is frozen but has a layer of water in bottom of bucket frozen. Ice maker is not cycling during manual test. Unable to check it for leaks but no visual signs of leaking. Evap had visual frost in evap cover vents on fins. Reschedule for 11/17 last call to allow for customer to add product to the FC for a proper product temp test. ; O-emld tckt

"Arrived onsite for dryer not drying. On inspection I noticed that the unit is vibrating more then normal. Customer should of a video that the unit is making a loud noise on a normal cycle. Sounds like the blower is out of round and making a noise and vibrating the unit ordering a blower and motor. Tested the moisture sensor with a wet towel and it did not add time to the dry time, I stop and clean the moisture sensor off and restarted the cycle it started to add time to the dry cycle. Informed the customer that the sensor need to be clean once a month or when the clothes are still damp after a cycle completes. No gas leaks detected during service.; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)"

Arrived on site for dishwasher needing previously diagnosed spray arms and dispenser. Tested unit with dispenser installed first and found leak and been minimized significantly but still had some drops of water coming from each corner under door. Installed lower and middle spray arms and instructed customer to run unit a few times to see if leak issue is resolved. Call complete

Arrived onsite and found unit would occasionally reset itself to standby during easy convect preheat. Tested unit. Found unit operating as designed at time of service. No error codes. Advised customer on hard reset to controls with 5 minute power cycle.

Arrived on site to test unit for upper oven smoking. Test unit and found liner cover had grease on it and when customer was heating the oven the grease was creating smoke. Removed liner test unit and no smoke present job complete. Called safety to report findings 7737790847

Arrived onsite for ui not powering on and not allowing ice and water to dispense. Found switch is ok. Will need to install plastic square to door line. Installed square. Unit is operating as designed. Job complete

"Arrived on site to inspect cooktop burners not working. Upon further inspection, I tested all burners and found the front left burner ignitor arcing intermittently. I retested the front left burner and using my screwdriver, I moved the ignitor and it would arc to ignite the burner. I disassembled the cooktop and inspected the ignitor/harness and did not find any damage to either. Tested the spark module and it is good. I adjusted the ignitor and reassembled the unit and retested and the front left burner continues to fail. The burner will ignite if a lighter flame is out to it while the gas is on, but the ignitor is not arcing properly. I am ordering the front left orifice holder assembly and office to schedule return service due to the availability of the part. No gas leaks detected during service.; ordrng 1 W11186510 (Front left orifice holder assembly)"

Arrived on site for dryer getting clothes stuck under vent. Removed and replaced vent cover. Replaced drum support wheels. Cleared excessive sealant on drum felt. Verified operation. Call complete.

10225 arrived onsite and found customer had some concerns about unit operations valve function and noise level expectations. Provided customer instruct. All checks good. Unit is operating as designed. All checks good.

"Arrived on site. Found broken wires at door hinge,replaced defective freezer door checked door seal good."

Arrived onsite for off balance complaint and found off balance due to spin basket unperforated weep holes. Ordering basket to repair.

Arrived on site with icemaker and brackets. Only left side bracket included. Removed freezer drawers. Replaced icemaker and left bracket. Reassembled and verified operation. Call complete.