"Arrived on site for refrigerator, inspected unit and work area. Unit was powered off due to the problem customer called about. Customer showed video of unit losing power within seconds on and off. I plugged unit back on and found unit operating as designed. Decided to replace UI and hv control. Unit is now operating as designed. Job completed."

"Arrived on site to inspect venthood turning on by itself. Upon further inspection, the customer advised that the venthood would turn on by itself and the light s would turn off and on. I tested the unit by pressing the buttons on the control and could not duplicate the issue. Customer advised its intermittent. I removed the push button control and inspected the connections and they were good. I inspected the connections at the transformer and they were good as well. Due to the intermittent issues, I removed and replaced the push button control and retested for several minutes. Unit is operating as designed. I advised the customer of my repairs. Job completed."

Arrived on site to test unit for center burner flame to high. Test unit and found wrong orifice. Installed new orifice test unit and unit test good job complete.

Arrived on site to tighten screw for console. Console is still a little loose normal. Bracket will need to be re installed by installation company. Job complete.

"Arrived on site and inspected refrigerator And found mounting points on interior liner on the right hand side for slide plate are broken off. Used quarter inch screws to remount side plate and drawers will now operate properly, job complete"

"Arrived on site for washer not completing cycles and and spinning properly. Upon arrival confirmed issue. Found f8e1 and f7e7 in diagnostics. Found customer using cold only during washes and instructed on best methods to prevent f8e1 error. I then found capacitor leaking under unit and replaced it. Found unit could complete cycles as designed with no codes, leaks, or failures. Call complete"

Arrived on site to replace previously ordered parts for refrigerator. Replaced filter cover and all is working properly at this time. No leaks were found at time of service.

Arrived on site to test unit for temp not correct in oven. Customer stated inspector was the one who found oven was not heating properly. Heated to 350 and found temps were correct. Advised on operation of unit and against use of thermometer(per owners manual). Unit is working as designed. Job complete.

"Arrived on site to test unit for not spinning. Found latch not engaging. Replaced latch, unit now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for no water and ice. Found reservoir was frozen over. Removed reservoir and defrosted. Unit working as designed. Applied more permagum to water line entering and exiting cabinet. Advised customer to leave RC set to 41 as doors are not being opened much throughout the day. No leaks detected. Job complete.

Arrived onsite for vent hood making a noise. On inspection found a Home Depot pencil that the fan was hitting and making that noise. Removed the pencil and retested the unit. Noise gone.

"KCGS356ESS00 Arrived to inspect ignition and flame issues. The original installer had incorrectly placed the burner caps and after correcting placement, the high flame was corrected and ignition occurred as designed. Further testing revealed the left half of the valves were making contact with the cooktop with attempted use. The front mounting bracket had been over-tightened and after setting as the MFG intended, the valve knobs rose to the expected height and the issue was resolved. Operational test good, no gas leaks detected during service."

"WRS325SDHZ08 Arrived to inspect noise. The customer presented a video that I could hear buzzing that was fast in nature. I removed the back cover and found manufacturing debris within the lower unit area that was contacting the condenser fan, and removed it. The dispenser had a drip after water dispensing at about 10-15 seconds and I was able to correct. Operational test good, no leaks observed during service."

"Arrived on site to diagnose washer throwing long fill errors. Found cold valve stuck and humming, hot good. Replaced inlet valve and tested. Verified all working as designed. Call complete."

"Arrived on site for a washing machine that has low water concerns. Inspected unit and work area. The customer advise when they use certain washers, the unit does not fill up with water before it starts agitating. Tested the unit and did find the customer was using the extra power button. They assume that the extra power button meant more water. Went over the service pointer overwater clarification level (W11499341). I did advise this is normal operation. I ran into through diagnostics and did not find any stored error codes. Ran into an auto test in the unit ran as designed. Call complete."

"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and ran compressor. Compressor is running. Unit is cooling. Recommended customer place a bottle of water in the freezer compartment . Water should freeze and remain frozen for 24 hrs. Job complete"

Arrived onsite for vent hood not functioning properly. Upon arrival inspected unit. Found control module pushed into housing. Disassembled unit and found control not mounted properly. Mounted control and tested. All functions are responding properly. Unit is functioning as designed. Job complete

Arrived onsite for refrigerator filter stuck. Upon arrival inspected unit. Found filter was wedged on clip now allowing it to drop down when the cover was dropped. Pulled filter down and allowed customer to replace. Job complete. Had office run cc over the phone. AUTH: 994J33

"Arrived on site to diagnose dryer that would not start. Examined unit and could not get unit to start with good voltage. Found door switch good, start switch good. No noise from timer. Checked motor and found motor wire for the door switch pulled out of the connector. Reseated and verified good connection. Timer would not start after. Replaced timer and ran. Verified proper function. Call complete."

Arrived onsite to install previously ordered parts. Installed door stop WPW10120097. Door now opens to the furthest possible way. Job complete

"Arrived onsite for broken spray arm. Upon arrival, inspected unit and found that the upper spray arm is fractured and will not mount to the manifold. Replaced upper spray arm WPW10498900. Test unit and unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to diagnose washer that was not draining. Examined unit and tested. Could hear weak sound from pump. Removed drain pump and found underwear wrapped around the impeller. Removed and replaced drain pump. Verified proper function. Call complete.

"Arrived onsite for door does not open all the way. Upon arrival, inspected unit and found kick plate is not mounted correctly causing bottom of door to rub. Re installed kick plate. Door now opens correctly. No leaks present at this time. Job complete"

Arrived on site for washer needing rotary switch. Upon arrival installed required part. Found water selection working as designed. Call complete

"Arrived on site for a washing machine that is not making it through cycles. Inspected unit and work area. The customer advised that the unit well sometimes make it through cycles but other times will not. I ran it through diagnostics and found an F8 E1 (low/no water detected during fill) and an F0 E3 (overload) error codes. I ran the unit for an auto test and found both valves filling as designed but when the unit went to go drain, I could not hear the water draining into the standpipe. Removed part of the drain pipe out of the standpipe and found water draining out of the drain hose. Pulled up the entirety of the drain hose and found the drain hose was 4 feet into the standpipe causing a backflow and siphoning water back into the tub. Used a septi to shorten the drain hose inside of the standpipe and tested the unit again. The unit began to work and operate as designed. I did advise the customer that the issue is most likely with the drain hose due to siphoning conditions that can shut down her washer in between the wash and rinse cycles. The unit is now working as designed. Call complete."

KGCU467VSS02 Arrived to inspect incorrect ignition. I found the ignition system engaging out of order and corrected. I adjusted the LPG delivery and then set low flame heights. All operations of the unit were present and it ignited quickly through all tests. No gas leaks detected during service. Warranty applied.

WDF520PADM9 Arrived to inspect unit not washing. I entered service test mode and found a 4-3 code stored. I verified line VAC to the sump motor and then removed and replaced the sump assembly. The unit regained full function and operated as designed. I advised the customer with detergent type and amount and leveled the unit. No leaks observed during service.

"Arrived on site to install previously diagnosed and ordered parts. Due to the failed sealed system, I removed and replaced the compressor, access valve, UV dye drier and vacuumed the system. Pressures held good. I installed 5.5oz of R134a refrigerant; tested the unit in diagnostics test #4 and monitored pressures. Unit is operating as designed and beginning to cool. I recommended the customer allow the unit to cool for at least 24 hours before placing items back inside. No water leaks observed during service, job completed."

"Arrived onsite for Range oven cavity bottom is loose. Upon arrival,inspected unit and found mounting bracket on right rear of cavity is out of position for panel to mount. Corrected bracket and panel now fits correctly. Job complete"

Arrived onsite for very loud squeaking / grinding noise when spinning. Upon arrival test unit and found loud noise coming from bottom of unit. Inspected all components and found cam has failed. Replaced cam W10721967 with truck stock. Test unit and unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site for sealed system, inspected and work area. Replaced compressor and drier and installed new access valve. Disassembled unit to install deli harness. Vacuumed system and ran nitrogen trough the system and checked for leaks. Did not find any leaks. I then charged the system with R134 6.0oz. Unit is now cooling advised customer to let it cool for 24hrs.

"Arrived on site for dryer, inspected unit and work area. Customer complaint was not heating. Tested unit and it had great air flow. Tested heat and no heat was present. I tested voltage and there was no 240v. I spread the teeth on the plug so it can make a better contact and it started to heat. Advised CX to replace wall outlet. Unit is operating as designed. Job completed."

"Arrived on site and replaced lid diagnosed on previous visit, after replacement confirmed it is working properly by running a diagnostic cycle. Collected remaining balance, job complete

Arrived on site. Replaced water pan and external drain pump ran diagnostics all test passed checked drain tube and connections no leaks.

"Arrived on site for over heating and error code. Lo and cl error code per service pointer will need a new main control,found condenser fan not running unit will need a new control and fan motor.

Arrived on site to install previous diagnose part and to replace stripped screws. I removed the stripped screw and installed the new button. I reassembled the unit and tested it. Job complete.

Arrived onsite for water dispenser and ice maker not working. Found that the water pressure to the fridge was extremely high. The water would not dispense and the filter house was shuddering when you called for water with it turn all the way on. I set the water valve to half on to help regulate the pressure. With new filter head the unit is operating as designed. No water leaks detected during service.

"Arrived on site to install previously diagnosed parts. Upon arrival I installed new ui, and tested unit and found no change. I then installed new inverter and tested unit and found unit operating as designed. Unit is now operating as designed.Job complete."

Arrive on site for a washer that was moved and the tub fell off of its suspension. Upon inspection I found that there was no damage to the tub or the suspension and I reinstalled the tub and suspension and tested the unit several times check for leaks and or excess shaking and found neither. Unit operating as designed.

"Arrived on site for a range that is not heating. Inspected unit and work area. The customer advised that none of her elements or oven work. I partially removed the plug from the outlet at the wall and check voltage at the incoming power supply. Found 120 V from line 1 to neutral, 20 V from line 2 to neutral, and 101 V from line 1 to line 2 indicating a power supply issue. I advise the customer that they will need to fix their power supply so the machine can operate as designed. Call complete."

"Arrived on site for loud noise and no cool. Powered unit on,loud noise from evaporator fan motor and compressor,let unit run checked evaporator no frost forming on evaporator diagnosed unit will need a new compressor,evaporator,filter drier and evaporator fan motor.

Arrived on site to diagnose a dishwasher that is tripping the breaker. Found element not installed and reinstalled element. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and that appliances are not intended to be put on gfci or afci circuits as intentionally ungrounded parts can cause the circuits to trip. No repairs can be done to correct issue and homeowner will need to correct issue.

Arrived onsite and determined slow water was due to sediment in the inlet hose. Repaired unit by clearing hose and testing function. Unit is now operating as designed.

"Arrived on site to diagnose a range with a burner not regulating temperature. Found knob cracked causing issue. Job is complete."

"Arrived on site for GE dishwasher, inspected unit and work area. Customer complaint was unit not powering on. The built in breaker in the control was tripped. I explained to customer of what the problems we have found with these over the last couple of months. No leaks where observed during service. Job completed."

"Arrived on site to inspect dryer needing a belt. Upon further inspection, I tested the unit and could hear a thumping noise and the drum was turning. I disassembled the unit to find two rollers completely broken free from their axle, one roller broken from from its axle and seized, the tension pulley not rolling properly and the drive belt old and cracked.. I cleaned the unit (before & after photos) and removed and replaced the rollers, belt, and tension pulley and reassembled the unit and tested. Unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site to inspect upright freezer door not sealing properly. Upon further inspection, I found the lower left corner of the door not sealing, on the opening side. I attempted to square the chassis and found the flooring is too un-level to square the chassis completely and level the unit correctly. The customer advised they would move the unit to a more level space to help correct the issue. I recommended they use some type of shim at the back left corner to get it to level/square correctly. No water connections to the unit, job completed"

"Arrived on site to test unit for shorted keypad error code. Found bad console test unit and replaced console. Test unit and unit test good job complete.

Arrived on site to test unit for unit leaking. Test unit and found unit leaking due to not draining. Test unit and found disposal still had plug in. Removed plug test unit and unit draining correctly job complete

"Arrived on site and replaced ice dispenser motor diagnosed on previous visit, after replacement dispenser is working properly, job complete

"Arrived on site and inspected washer and found F6E one saved error code, After replacement washer will now complete a diagnostic cycle and is working normally, job complete

"Arrived on site and found gearcase is leaking oil, After replacement washer is working properly and there is no excessive noise, job complete

"DV48H7400EW Arrived to inspect dryer not starting. Upon initial testing, I found the unit would power up and when the start button was pressed, the unit would only click, with no operation. Testing of the motor circuit revealed it open and I disassembled the unit to inspect. I found the drive belt idler assembly had failed. I removed and replaced and tested. Operational test good, lint removed from chassis and steam dryer, no leaks observed during service.

"Arrived on site and inspected washer and found it will not begin a cycle and the latch is constantly engaging and disengaging. After replacement started washer on a normal cycle and observed it for several minutes latch is working properly and cycle is progressing normally, job complete

"Arrived on site for refrigerator, inspected unit snd work area. Installed new LED module and unit is now operating as designed. No leaks where observed during service. Job completed.

Arrived onsite for dishwasher not drying dishes properly. Upon arrival inspected unit. Put unit in diagnostics and found no stored error codes. Ran components test and all are functioning properly. Heater is energizing. Customer had run a of about 10 washes. Instructed customer that 30 consecutive washes are needed to see the benefits of using rinse aid. Also noticed wash water was cold to the touch. Ran faucet and took a long time to heat up. Recommended customer run tap unit hot before use or adjusted water temperature settings. Unit is functioning as designed.

"Arrived on site to inspect microwave filter light on. Upon further inspection, I found the unit operating properly and no filter light on. Customer questioned about the charcoal filter for the unit and I removed the vent at the top of the door and found no filter. I explained to the customer that since the unit vents outside through the duct, the unit doesnt need the charcoal filter; the filter is for the unit is it vents back into the kitchen, which this doesnt. I recommended that the customer clean the venthood filters and the filter light should stay off. Job completed."

"Arrived on site to inspect range cooktop burner low flame going out. Upon further inspection, tested the cooktop and found the back right burner flame too low and turning off in the low setting. I adjusted the flame and retested and unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived onsite to install previously ordered parts. Replaced motor, housing and wheel. Test unit and unit is operating as designed. Job complete

Arrived on site for ice building up on the bottom of the freezer. I inspected the unit and work area. I the drain tube was clogged. I cleared the drain tube and steamed out the ice. The unit is now draining properly.

"Arrived on site for a refrigerator that is leaking and the water dispenser and ice maker stopped working. Upon inspection I found that the leak was caused by a clogged drain tube, I cleared the drain tube and found that the water drains out properly, the I tested the icemaker and found that it harvested but the fill rate was slow. And found the same at the water dispenser. I removed the water filter and tested again and found that the water flow returned to normal. The customer may have gotten a defective filter

"Arrived to inspect oven control panel issue. The customer pointed out that the control panel was hanging out at the top by approximately 3/8 and could not be seated. I found the opening within the cabinet was too narrow and should have approximately 1/8th inch one either side removed, to allow the control to fit into the opening without bending the upper half of the unit. The customer will contact us after the cabinet has been corrected and we will get the model and serial number at that time. ; O-emld tckt"

"Arrived onsite to install previously ordered parts. Replaced module and having same issue. Contacted SW for assistance. Checked dc voltage and got 30 dcv. SW recommended reordering module as well as control. Ordering module, and control . ordrng 1 W11043763 (Control) and 1 W11043011 (Module)"

"Arrived on site for dryer not turning on. Upon arrival confirmed issue issue. Verified unit had stable power but ui wouldnt turn on and I found corrosion around ui control found unit had a clog in wall that lead to heating issues and unit shutting down. ordrng 1 W11378949 (Ui control) and 1 W11565020 (Acu)"

"Arrived to inspect unit. Upon arrival, I found the cabinet had not been corrected yet and the builder arrived to be given an explanation of the required correction. The build will arrange the cabinet contractor to correct the issue and we will be called back to re-test the unit. Office to await return service request. ; O-emld tckt"

Arrived on site to test unit for unit not heating. Test unit and found bad switches. Ordering new switches office to reschedule ; ordrng 4 W10211972 (Switches)s

Arrived on site to test unit for resetting itself sporadically. Recommend replacing console and control. Returning tech to determine if filter board should be replaced as a precautionary. Office to reschedule.; ordrng 1 W11333816 (Display pcb) and 1 W11184551 (Panel)

"Arrived onsite for dryer not heating. Upon arrival inspected unit. Found dryer would power on but not start a cycle. When start was pressed , you could only hear clicking from control area. Put in diagnostics and found error code for open or shorted thermistor. Checked thermistor per service matters and found thermistor reading 12k ohms or 70 degrees . Checked for grounding re was none. Per tech sheet, control needs replacement. Ordering control. Also ordering thermistor, fuse and sensors. Office to reschedule ; ordrng 1 W11413569 (Control) and 1 W11164044 (Harness) and 1 W10909685 (Fuse) and 1 WP8577274 (Thermistor) and 1 WP3391914 (Thermostat) and 1 279973 (Cutoff)"

Arrived on site to install previous diagnose parts. I gained access to the freezer drawer and began to replace the slides. I found the wrong slides were sent for the fridge. I verified the m&s on file are correct. I verified the correct part number was ordered. I installed the gear kit and put some food safe grease in the slide bearings. I tested the drawer and still found the left side going out of sink and piping forward. I am reordering the slides. The office will reschedule when we have eta on the parts.; ordrng 2 W11265130 (Slide)s and 1 WPW10284684 (Left side bracket) and 1 WPW10284685 (Right side bracket)

"Arrived on site to inspect range burner not working. Upon further inspection, customer advised the back right burner is not working. I tested all burners and found the back right burner not igniting. The ignitor is arcing and I can hear gas flowing, but it wont ignite. I attempted to clean a round the ignitor area of the burner head and retested and it continued to fail. The parts prescreened for the call today were incorrect due to not having the last two digits of the model number. I am ordering the front right burner head, rear right burner head and burner caps. Scheduled return service for 12/19/22. No gas leaks detected during service.; ordrng 1 W11435630 (Right front burner head) and 1 W11435657 (Right rear burner head) and 1 W11435570 (Burner caps)"

"Arrived on site for washer walking and vibrating . Ran diagnostics got errors 8-6,0-3,8-1. Ran diagnostics and unit is making noise and vibration during spin . Ordering gearcase , clutch, slider and control . No water leaks detected at time of service. Call to set return ; ordrng 1 W11266006 (Control) and 1 W11185701 (Gear) and 1 W10905022 (Clutch) and 1 W10905025 (Slider)"

"Arrived onsite for leaks water. Upon arrival test unit and water leaked from back of unit during fill. Inspected unit and found fracture in outer tub. Customer stated that unit shook a lot before leak happened. Found suspension to be a little loose. Need to replace tub, suspension, and gearcase. Ordering tub, gearcase, and washplate. Office to reschedule ; ordrng 1 W11219115 (Outer tub) and 1 W10902814 (Washplate) and 1 W11449840 (Gearcase)"

Arrived on site to inspect unit for door damage. Documented damage and found unit seems to be pulled out from oven compartment. Recommend replacing inner and outer door alone with bottom vent cover. Advised customer to contact contractor to correct the issue of oven sticking out about 1/4 inch as issue is cosmetic. Advised we would be able to correct door issue but not installation issue. Office to reschedule. ; ordrng 1 W11598202 (Vent) and 1 W11600322 (Glass door) and 1 W11617223 (Inner door)

"Unit #1115. Arrived on site for unit not cooling in either section. Upon arrival inspected unit found compressor powered on but was only pulling .3amps and only slightly warm to the touch. No heat transfer on discharge line. Also from inside the compartment you could hear gurgling from refrigerant trying to flow. Compressor is inefficient. Will need compressor replaced. Ordering compressor, dryer, access valve, R600 kit, nitrogen, lokring kit( unit has aluminum cap tube). Office to reschedule ; ordrng 1 W11582592 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 Lokringkit (Lokring kit)"

"Arrived on site for washer not functioning through cycles correctly. Upon arrival confirmed issue and found following errors: F0e5, f3e3, f7e7. I then found harness to valve was missing the thermistor connection and causing unit not to register correct water temps and leading to issue. Rescheduled customer to complete repairs with new housing asm.; ordrng 1 W11396714 (Valve/Housing)"

"Arrived onsite for right front burner not igniting. Upon arrival inspected unit. Found ignitor does click but is grounded out to the base and not the cap. Tried adjusting placement but did not correct the issue. Igniter appears to be set just low enough to not spark properly. Ordering Right front igniter, orifice holder and burner. Customer stated he would not like unit repaired but rather replaced since its a new unit. Left manufacturer customer service info. Ordering parts needed to complete the job. Also customer complained of a gap in the installation. Looks line cutout is not sufficient for cooktop to me pushed back to wall. Notified customer that is is an installation issue and the builder would need to be contacted. Office to reschedule depending on customers outcome with customer service. ; ordrng 1 W11238758 (Left front ignitor) and 1 W11337062 (LF orifice holder)"

"Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Customer pointed out several areas around installed unit where water damage had occurred. Uninstalled unit and found unit has a fractured tub. Left unit unplugged to discourage any further use. Unit will leak every time its used. Will need tub replaced. Ordering tub, office to reschedule. Customer will also talk with builder concerning replacement and damage occurred. ; ordrng 1 W11409866 (Tub)"

Arrived on site to diagnose a refrigerator that is not cooling properly. Found compressor locked up and installed new start device.found no change in operation and compressor and drier will need to be replaced to complete repairs. Office to set return appointment for 2 hours.; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupling) and 1 R600 (R600) and 1 Nitrogen (Nitrogen)

Arrived on site to diagnose a washer that is making unusual noise. Found control making noises stated in service pointer and possible cam issue. Both parts will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11498796 (Control)

Arrived onsite to repair the washer switch misreading error by replacing the control board. Determined new control to be damaged in box. Ordering control again to complete repair. ; ordrng 1 DC92-01621E (Control)

Arrived on site to test unit for not cooling properly. Found compressor running and pulling .8amps. Found frost pattern on evap not forming beyond first coil. Recommend replacing compressor and charging system with nitrogen for possible internal leak. Needing 2 hrs on return visit and SS tech. Office to reschedule. ; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evap) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV) and 1 W10913906 (Access)

"Arrived on site for oven not heating. I inspected the unit and work area. I found the oven would heat but the door is not engaging the latch fully. I tested the door and found the left side raising up as it closes. I found rust spots on the inner door liner. I inspected the oven lights not seated properly in the oven and falling out, I found the housing warped not allowing them to sea properly. I tested the cooktop burners and found the front left and right take a while to light. I am ordering the inner door, both hinges, two led assemblies, and both burner heads to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 2 W11233684 (Oven lights)s and 1 W11334152 (Door liner inner) and 1 W11568941 (Left hinge) and 1 W11568813 (Right hinge) and 2 W11344539 (Lf rf burner head)s"

Arrived on site for a gas cooktop. Customer stated that he would smell gas when he first turns on the right front bur but it hose away. Upon further in I found that the orifice in the burner was too large I didnt find any gas leaks when installing unit. I am ordering a part research for W10221288. Office to reschedule ; ordrng 1 W10221288 (Lp conversation kit) and 1 W10221288partsresearch (Parts research)

Arrived on site for oven not starting or stopping while heating . Ran preheat and unit not heating . Did hard cord control power reset . Reran preheat and unit preheated on regular and convection. Found relay on control sticking . Ordering control. Call to set return ; O-emld tckt

"Arrived on site for wall oven not heating at all. I inspected the unit and work area. I found the door hinges lost tension and are not pulling the door fully closed, which is not engaging the door switch, which wont allow the unit to heat properly. I also found the lower oven door gasket torn and the upper light is burned out.; ordrng 4 WP74010283 (Hinges)s and 1 WP74009925 (Bulb) and 1 WPW10162386 (Lower oven gasket)"

"Arrived on site for dishwasher not washing the dishes. I inspected the unit and work area. I put the unit into diagnostics but it would not advance. I gained access to the control and found it shorted out. I tested the door switch, water valve, drain pump, and wash motor, I found them all in range. ordrng 1 W11305303 (Control)"

"Arrived on site for wall oven, inspected unit and work area. Customer complaint was during self clean it shut off and never came back on. Gained access to control and had a electronics smell. Found the thermal fuse open, I used my jumper to make sure unit control would still power on and it did. I will be ordering a thermal fuse that will require to splice the harness and will require make and female connectors. Returning tech to make sure they have some. ordrng 1 WP4451042 (Fuse)"

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue issue but found temps in rc at 50 and fc at 37. Upon further inspection found all fans and compressor running but there was little/no frost patterns on either coil and compressor was only pulling between 0.2-0.3 amps indicating a failing compressor. Ran ice maker tests and found unit harvest and cycling as designed with no leaks. Will need office to reschedule once availability of parts is known for 4hr r600 ss replacement.; ordrng 1 W11578205 (Compressor) and 1 R600kit (R600kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W11395822 (Rc Evap coil) and 1 W11394387 (Fc Evap coil) and 1 Cnote (Needs 4hr repair)

"Arrived on site to test unit for broken glass, tested unit found inner liner glass broken, unit is missing M/S tag and could not verify M/S, glass that was provided was not correct, will need inner door liner glass to fix issue, if possible customer would want this repair done asap stated to customer that glass is out of stock and might take some time to get it, ordrng 1 WPW10335920 (Liner glass)"

"Arrived on site and inspect the dishwasher and found heating element is not on at the end of the diagnostic cycle. Remove front panel and checked heating element at control board and found it has failed. A new one will be needed to correct issue. ordrng 1 W10518394 (Heating element)"

"Arrived on site for fridge not cooling properly. I inspected the unit and work area. I found the fridge at 42 when set to 33, I found the freezer at 11 when set to -4. I pulled the evaporator cover and found a partial frost pattern, indicating a sealed system issue. I am ordering all parts associated. The office will reschedule when we have an eta on the parts; ordrng 1 WPW10239732 (Fc evaporator) and 1 WPW10643261 (Rc evaporator) and 1 W10309988 (Compressor) and 1 Uvdryer (Uv dryer) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 Sealedsystem (Sealed system)"

"Arrived on site for oven not heating properly . Ran diagnostics, no error codes . Ran preheat, unit ran 2 cycles and stopped . Found igniter has failed .; ordrng 1 W10324262 (Igniter)"

Arrived on site to diagnose a dryer that is making unusual noise. Found blower wheel cracked and replaced it. All is working properly at this time.

Arrived onsite for a dryer that will not start. I found the door switch broken internally. I replaced the door switch and tested the dryer. All is working as designed. Call complete.

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue issue and found ice maker stuck in harvest position. upon further testing I found power stable to unit but unit not cooling for water. Replaced ice maker and ran harvest tests. Found unit functioning as designed with no leaks during fill process. Call complete

Arrived on site for washer getting off balance during use. Upon arrival confirmed issue and found f0e5 in diagnostics. Found washer unlvl leading to unit moving around to much. Rebalanced unit and tested unit with load inside. Found u it now functioning as designed with no leaks. Call complete

Arrived on site to test unit for light not working test unit and found bad bulb socket test good customer will go buy new light bulb. Job complete.

Arrived on site for a refrigerator that is not cooling again. Inspected unit and work area. The customer had the unit unplugged. Plugged in it in and checked for any signs of heat from the condenser. Found no heat on the return line from the condenser for over five minutes upon starting up the compressor. Hooked on my gauges and found an equalize pressure of zero. Plug the unit in and found the pressure is running at 115 psi on the high side and -20 psi on the low side. Hooked up my nitrogen tank and ran the pressure up to 140 psi on both sides. Let the unit sit for 30 minutes and did not see any pressure drops. I called Whirlpool Techline and spoke to Adrian Sr# 7735251358. He advised that based on all the information and prior service history on this unit that he would submit the unit for review. He advised to not make any further repairs to this machine at this time and advise to tell the customer they would be in touch with myself or the customer depending on the next steps. Call complete.

"Arrived on site to install parts to resolve defrost issue on side by side refrigerator. Installed new evap thermistor and positioned per service guide, also installed new UI and Control. Unit powers on and cools. Advised to finish defrosting unit before using and left unplugged. Call complete."

Arrived onsite for display blanking out. On inspection found the unit had not ever been connected to the internet help customer to connect to his WiFi router. It connected and started to down load a new firm ware.