We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Austin, TX 78725
Jacob
Job Details: 10/14/2021
arrived onsite for unit leaking. Looked at the unit. Could not find the leak. Called Techline. Checked the hoses and found no leaks. Possibly from the tub if it has a hair line crack. Asked about the heater and when looking at the unit at the heater. Did see it was leaking for the heater. Said to replace or possibly tighten the nut to keep the unit from leaking. Tightened the screw to the heater so the gasket will seal better. Ran a test on it and kept on eye on the heater and did not find the area leaking anymore. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near New Berlin, TX 78155
Noah D
Job Details: 10/14/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the motor shorted causing issues.Office to reschedule ; ordrng 1 W10886931 (Icmaker)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Austin, TX 78724
Jacob
Job Details: 10/14/2021
Arrived onsite for unit not starting a load and door stayed locked. When turning on the unit the unit would not go into diagnostics and and the drain motor keep running. Need to get authorization for a 2 man to return to service. Office to reschedule ; ordrng 1 REQUEST (2 MAN)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Seguin, TX 78155
Noah D
Job Details: 10/14/2021
"Arrived on site to inspect unit for frost in freezer, upon inspection found that even though it was sealing the unit was very unbalanced, checked the back wheels and found the left wheel shifted. Added shims and the unit worked normally. Customer will monitor. Complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near New Braunfels, TX 78132
Andrew
Job Details: 10/14/2021
"Arrived on site to test unit for no power. Found proper voltage going to the console but the console not responding. Installed new console and tested unit. Unit tested good, no leaks detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Austin, TX 78747
Leonardo
Job Details: 10/14/2021
"Arrived on site to test unit for middle burner not working, tested unit found burner full of grease, cleaned out grease, showed customer on how to clean burners in the future, tested unit, unit now working as designed, job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS0
Near Dripping Springs, TX 78620
Robert
Job Details: 10/14/2021
Arrived on call for complaint of not heating. Could not duplicate error
We serviced a
GE REFRIGERATOR
Model GFE28GBLFTS
Near Copperas Cove, TX 76522
Al
Job Details: 10/14/2021
"Arrived on site and inspected right refrigerator door switch customer had taped. Confirmed the complaint and replaced it. Customer also had issues with the filter he purchased now operating or being read by the RF system. Im ordering the valve and all parts pertaining to the issues. Customer is going to return the filter for another one that will register with his unit. Customer paid $196.98 for switch, labor and diagnostics fee. Office to schedule return services. No quote for remaining parts given on this date. Needs more work; ordrng 1 WR02X13684 (Filter Manifold) and 1 WR57X10098 (Valve dual water) and 2 WR01X11041 (1/4 clip)s and 1 WR01X11040 (5/16 Clip for valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model GU1500XTLQ1
Near Hewitt, TX 76643
Jonathan M
Job Details: 10/14/2021
Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Confirmed the customers complaint and found the wash made motor being energized but not running. Attempted to replace wash motor assembly but was unable to access all the electrical lines in order to pull out the sump and motor. Went to remove the unit from the wall but found the hot water valve supplying the dishwasher at the water shut off was stripped and not shutting water off.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV01
Near Temple, TX 76501
Tali W
Job Details: 10/14/2021
"On site for fridge still leaking in same spot. Found water leaking from the same side of fitting as last time, even though fitting was replaced. Found end of water line not properly seating into fitting. Cut end of water line flush to ensure proper seating into fitting. Attached water line to fitting and ran ice maker harvest/fill to check for any leaks. None found. Also, inspected valve, drain pan, and water lines, no leaks found. Unit functioning as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Killeen, TX 76542
Tyler
Job Details: 10/14/2021
"Arrived on site for dishwasher leaking water. Upon arrival during fill cycle I found water leaking from back left heating element locking bracket. Replaced heating element and tested unit. During agitation I found massive amounts of water coming from top back left tub corner. Found water and tub damage. Called techline to report findings (Rich sr#7731995884) was instructed to order tub and if new tub doesnt come with replacement heater matching the following Service pointer: w11540964, then we will need to replacing element with one installed on this trip into new tub. Also documented all water damage found on site when I arrived. Office to reschedule once availability of parts is known. ; ordrng 1 W11409866 (Tub)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/14/2021
Arrived on site for dishwasher leaking water. Inspected unit and work area. Found toe plate insulation dry and no signs of water underneath. Performed diagnostics mode and tested operation. Did not leak in test mode. Customer have video of unit leaking. In the video water was pulsating out of door showing signs on spray arm failure. Informed customer to spin top spray arm after load to insure arm turns freely. Inspected spray arms and was not able to visibly see defects. Will replace both spray arms to insure issues is corrected. ; ordrng 1 WPW10491331 (spray arm) and 1 WPW10498900 (spray arm)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Burnet, TX 78611
Cliff
Job Details: 10/14/2021
"Arrived on site to diagnose a dishwasher that was leaking. Tested all parts and components and couldn't duplicate leak. Did note ui not fully functional and it will need to be replaced to complete repairs. , ordrng 1 W11368911 (Ui)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Georgetown, TX 78628
Lou
Job Details: 10/14/2021
"Arrived on site to inspect washer not draining. Upon further inspection, I found the unit plugged in and non-responsive. I tested voltage at the wall outlet and got 120V. Following the tech sheet, I tested the main control and it appears to be good. I checked continuity to the control panel harness and it is good. I tilted the unit back and found gearcase oil on the rotor, drain pump, and all four panels. Also found where the drain pump harness was broken at the blue wire. I advised the customer of my findings. I am ordering the gearcase, slider, clutch, lower main harness, control panel fascia, CNOTE-AUTHORIZATION, CNOTE-LSO PER CUSTOMER REQUEST and will return with the main control and drain pump. I unplugged the unit and turned the water off at the wall and removed the remaining water from the tub for safety. No water leaks observed during service.; ordrng 1 W11115285 (Control panel fascia) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11409746 (Lower harness) and 1 CNOTE (AUTHORIZATION) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
AMANA RANGE
Model AER5830VAB0
Near Copperas Cove, TX 76522
Al
Job Details: 10/14/2021
Arrived on site and inspected range knobs not turning properly discovered there were approximately 3 screws missing from the knobs. The range was also missing the trim screws. Ordering the screws needed to complete the repair. Office to schedule return services. Needs more work ; ordrng 4 WP3196164 (Trim screws)s and 2 W10777162 (Screws)s and 4 WP3400882 (Knob screws)s
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Hewitt, TX 76643
Jonathan M
Job Details: 10/14/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both user interface and main wire harness and tested the unit. Unit still would not move past the sensing portion of the clean water cycle. I checked the model serial information on the unit and found that the model and serial information could not be displayed. Unplugged the unit and re-connected the old user interface. Per the text sheet, it says to leave the unit in an idle position for five minutes and then make the swap an allowed the new user interface five minutes to gather the information on the unit. I did that and still had no model or serial information. I repeated the same steps again in case if I did anything wrong and still cannot get the model and serial information to load onto the user interface. I called Whirlpool Techline again and spoke to Anthony 7731689686. He advised that that would mean that we had received a defective UI. He advised that he would send the information to the engineers but you go ahead and re-order the user interface. Ordering part and the office will need to contact the customer about a return date due to out of stock and PSP items.; ordrng 1 W11478526 (USER INTERFACE)"
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ1
Near Taylor, TX 76574
Jimmy J.
Job Details: 10/14/2021
Dryer not turning on when start is pressed. Took voltage at the wall and was getting 240. Tested thermal fuse for continuity and wasnt getting anything. Removed fuse and installed new thermal fuse. Dryer turned on and was heating as designed. Recommended customer call dryer vent wizard to have vents cleaned to avoid fuse cutting out again. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Waco, TX 76705
Tyler
Job Details: 10/14/2021
Arrived on site for washer leaking during use. Upon arrival found f3e1 error indicating a pressure detection fault. After further inspection I found pressure hose kinked and slightly cracked near top of ACU connection. I was able to remove cracked portion of hose and use remaining slack to reconnect washer. I ran fill tests to ensure hose would remain in place and still had enough length to allow tubs to drop without yanking hose off. During tests I also found stand pipe in wall clogged and causing backflow through drain back into tub. Informed customers of findings. Found no other issues during repairs. Unit now functioning as designed. Call complete
We serviced a
MAYTAG WASHER
Model MVWX700XL0
Near Robinson, TX 76706
Jonathan M
Job Details: 10/14/2021
"Arrived on site for a washing machine that won?t spin out clothes. Inspected unit into work area. Ran the unit through diagnostics and found an F1 E2 (motor control fault) error code. Attempted to run a manual spin and found the unit buzzing but not actually spinning. Spoke to PR and was advised to order the main control, motor, blower harness, and shifter for repair. Ordering parts in the office will need to contact the customer about return date due to part availability.; ordrng 1 W10393562 (cntrl-elec) and 1 W10836348 (motor-drve) and 1 WPW10297443 (wire harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Robinson, TX 76706
Jonathan M
Job Details: 10/14/2021
Arrived on site for a washing machine that still leaking. Inspected unit and work area. The customer advised that they took a video of when it leaked this time and that the left front water dispenser was overflowing and causing the leak. Confirmed customers complaint via video and replace both dispenser and water valves. Tested the unit and the unit is not working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Troy, TX 76579
Tyler
Job Details: 10/14/2021
"Arrived on site for refrigerator freezing up around back of ice box, and not producing ice. Upon arrival I confirmed complaint and found ice bin empty. Also found ice build inner upper BL icebox compartment above shelving. After further inspection I found seal on back of ice box indented abnormally causing ice build up. Also found ice box fan only getting 6.3 out of 12.7 dc volts needed to pull airflow over ice maker. With further testing I couldnt pinpoint voltage issue between hv control or fan motor directly. I(2: original parts/plus hv control); ordrng 1 WPW10675033 (Hv control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Temple, TX 76502
Tali W
Job Details: 10/14/2021
"On site for fridge ice maker not making ice. Customer stated that there wasnt any ice in the bin, but yesterday it started making some. I jumped t to h and icemaker didnt harvest. Replaced ice maker. Jumped t to h and unit completed harvest and filled. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near Meridian, TX 76665
Jonathan M
Job Details: 10/14/2021
Arrived on site for an oven that?s still not boiling. Inspected unit and work area. Tested the unit and found the element working. The customer advised that she hasn?t been able to get it to get more than a little warm during the cycle. I asked the customer if she Broyles with the door closed her with the door open. She advised that she Broyles with the door open so that way she can see you did royal. I did advise her that on newer ovens that the door Hass to be closed in order for the unit to heat as a safety precaution. I showed her by opening the door and allowing a minute to pass where it the royal element turned itself off. When the door closed the unit began to heat again. The customer asked about her infinite switches as well send that both indicator lights came on when she was using the cooktop. I did explain to her that one of the indicators says that the cooktop is on and the other says the cooktop is hot. I did explain the functionality of the switches and it advised that the on indicator and hot surface indicator can come on if any switches are not at the complete off position. Tested several burners and found all to be working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78626
Jonathan S
Job Details: 10/14/2021
Arrived on site for range door handle loose. Inspected unit and work area. Removed door and gained access to door handle. Tightened door handle screws. Reinstalled door and tested operation. Customer informed me all else was working good. Job completed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NRXS1
Near Austin, TX 78734
Brandon
Job Details: 10/14/2021
"Arrived on site for customer complaint of unit over producing ice, and then not turning on, found failed bin thermistor, I replaced thermistor, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Del Valle, TX 78617
Jacob
Job Details: 10/14/2021
"Arrived onsite to replace the bake and broil elements as per tech line. Replaced both parts. Tested the unit and unit still would shut off when it got to 120 degrees both times. Called tech line. Had me check ohms from the white wire of the terminal block and saw there is something showing ohms when there shouldn?t be. Said to order a new light socket to replace with which could be causing the unit to trip the breaker. Spoke with Joel, got sr#7731948076. Office to reschedule ; ordrng 1 W11022836 (elmnt-bake) and 1 W11430367 (LIGHT ASSEMBLY ) and 1 W11511589 (CONTROL )"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78741
Kevin
Job Details: 10/14/2021
"Arrived on site and inspected dryer and found airflow is restricted on airflow meter. Recommend it to homeowner that it be cleared/cleaned before dryer is use again. Also found after running for only a few minutes timer is very hot to the touch. Recommended replacing it tenant is experiencing it not finishing a cycle.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bastrop, TX 78602
Matthew
Job Details: 10/14/2021
Arrived onsite for washer making noise during use. Upon arrival put unit in diagnostics and found stored error code F0E9 out of balance paused and out of balance F0E5. Ran auto test and found washplate loose and was making noise. Secured wash-plate and fastened bolt. Ran test and corrected issue. Also found that customer complained about noise while washing larger items and using the power wash cycle. Called tech line for assistance. Found that during power wash initial cycle uses very little water and not ideal for washing large items (sheets). Items can knot-up and cause excessive out of balance load errors. Tech gave SR#7731993766. Job complete
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Lakeway, TX 78734
Brandon
Job Details: 10/14/2021
"Arrived on site for customer complaint of noise issue, found repair kit was needed to repair the noise, I replaced repair kit, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78704
Jacob
Job Details: 10/14/2021
Arrived onsite for the door fip was not aligned correctly. Looked at the door fip and saw at the top it had some how jumped out of the position to stay locked in. Re aligned the door fip. Tested the door. No issues at this time. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Harker Heights, TX 76548
Tali W
Job Details: 10/14/2021
"On site for washer not spinning. In diag, no errors found. Inspected underneath unit. Found actuator disconnected from splutch. Replaced actuator. Calibrated. Ran diag cycle. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Killeen, TX 76549
Al
Job Details: 10/14/2021
"Arrived on site and inspected unit not starting. Confirmed the complaint, disassembled the unit and jumped the door switch. Pressed the start button and unit still didnt respond. Found the belt switch W10847984 was defective causing the malfunction. Also ordering the main control for return services. Needs more work. Office to schedule return services ; ordrng 1 W10847984 (SWITCH, BROKEN BELT) and 1 W11413569 (CONTROL)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Marcos, TX 78666
Leonardo
Job Details: 10/14/2021
"Arrived on site to test unit for door no sealing properly, tested unit found left side hinge popped out causing door not to close all the way, installed door correctly, tested unit, unit now working as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ
Near San Marcos, TX 78666
Kevin
Job Details: 10/14/2021
"Arrived on site and inspected refrigerator and found a food item in the freezer keeping freezer door from closing properly. Cleared item and freezer door is now closing again. The customer is experiencing a noise and stepped through test options in diagnostic cycle and they pointed to the damper running as the noise. Replaced damper and explained that the original although noisy was still working properly. This may happen again and noise may go away. No further repair is required at this time, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Andice, TX 78628
Cliff
Job Details: 10/14/2021
Arrived on site to contact tech line about faulty ice bucket
We serviced a
WHIRLPOOL MICROWAVE
Model n/a
Near Pflugerville, TX 78660
Wesley
Job Details: 10/14/2021
Arrived onsite and delivered bulb.
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWKS0
Near Austin, TX 78736
Kevin
Job Details: 10/14/2021
"Arrived on site and inspected dishwasher and tell customer experienced it overflowing. Ran dishwasher and found when it goes to drain sink is filling up with suds and water, took pictures and sent them to KB/AHS. Home is new to customer and they ran garbage disposal and it cleared and water is now draining. There is a lot of suds in the dishwasher and recommended running a machine cleaner like dishwasher magic to remove any soap buildup from previous homeowner, job complete"
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/14/2021
Arrived on site to diagnose a range with a control not operating. Found terminal block damaged and replaced it. All is working properly at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Wimberley, TX 78676
Andrew
Job Details: 10/14/2021
"Arrived on site to test unit for smoke and burning smell. Found control and harness burnt up(took pic). Recommend replacing control, console and harness. Harness is a run without. Office to reschedule.; O-emld tckt"
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Robinson, TX 76706
Jonathan M
Job Details: 10/14/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced wire harness, capacitor, magnetron, and transformer and tested the unit. The unit is working as designed. Call complete."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near San Marcos, TX 78666
Leonardo
Job Details: 10/14/2021
Arrived on site to test unit for no power. Customer said they turned the breaker on and off and came back on. Ran unit in diagnostics and unit working as designed job complete.
We serviced a
MAYTAG COOKTOP
Model GLASS/COOKTOP
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/14/2021
"Arrived on site for cooktop flame. Customer stated he adjusted the flame and wanted to be double checked. Inspected unit and work area. Tested all burners and found flame correct flame. Used gas sniffer to check for possible gas leak. All tested good, no gas leaks detected.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78737
Leonardo
Job Details: 10/14/2021
"Arrived on site to test unit for tripping breaker, tested unit all wires connected correctly, no issues were found at this time, electrician will be out later today to replace breaker, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Leander, TX 78641
Tommy
Job Details: 10/14/2021
Arrived onsite for dryer making sound. Upon arrival found unit is operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Leander, TX 78641
Tommy
Job Details: 10/14/2021
Arrived onsite for previously diagnosed parts. Unit is now operating as designed. Job Completed.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Austin, TX 78739
Kevin
Job Details: 10/14/2021
"Arrived on site and inspected Washer and Found and Gearcase is leaking oil, took one picture. Replaced Gearcase, actuator, belt, and cam kit. After replacement ran automatic test cycle to confirm washer is operating normally, job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78731
Luis
Job Details: 10/14/2021
"Arrived on site for light issues. Diagnosed a defective led module on lower left fresh food side,replaced defective led module all leds working as designed."
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW
Near Austin, TX 78704
Jacob
Job Details: 10/14/2021
Arrived onsite for unit having suds pouring out of the selection knob. Customer showed me a picture of the detergent suds seeping out of the knob. Tried to turn in the unit but the control panel would not stay on long enough. Need to order a new UI panel and need to get authorization for a 2 man. ordrng 1 REQUEST (2MAN) and 1 W10365885 (drawer) and 1 W10509710 (valve) and 1 W10784655 (console)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78730
David Z
Job Details: 10/14/2021
Arrived on site to install wash motor to resolve unit not pumping water. Replaced sump and motor assy and retested. Verified unit is washing as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Leander, TX 78641
David S
Job Details: 10/14/2021
Arrived on site for refrigerator not cooling. Inspected unit and work area. Gained access to the rc and the fc evaporators to check for ice build up there wasnt any on either of them. Gained access to the the compressor found it cold to the touch and not running. Checked ac voltage going it to the inverter and found 120v checked dc voltage and found no dc voltage coming from the control to the inverter. Gained access to the control and found that the p8 connector was not seated properly.pushed it firmly into its socket And the compressor came on. Waited a minute and felt the condenser lines and felt it warming up and the refrigerator beginning to cool. Advised the customer to monitor the temps for the next 48hrs. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Round Rock, TX 78665
Jonathan S
Job Details: 10/14/2021
Arrived on site for refrigerator making abnormal noises. Inspected unit and work area. Found noise coming from evaporator fan motor. Gained access to fan and found fault within motor. Removed failed motor and installed new. Added sound pads to evaporator cover and assembled unit. Found unit sounds and operation as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Round Rock, TX 78665
Jonathan S
Job Details: 10/14/2021
"Arrived on site for refrigerator not dispensing ice or water. Inspected unit and found minor indention on left side of left RC door and not engaging switch. Added sq to door and tested dispenser operation and found operating. Found RC light not coming on when opening door. Found light spring not pushing switch far enough open to engage light. Removed switch and installed new. Tested operation. All tested good, no water leaks detected during service."
We serviced a
GE REFRIGERATOR
Model GFE28GSKDSS
Near Round Rock, TX 78665
Jonathan S
Job Details: 10/14/2021
"Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Gained access to RC evaporator and found fan not running. Mead DC voltage and found correct.found failed fan motor. ; ordrng 1 WR60X35205 (EVAPORATOR FAN)"
We serviced a
GE REFRIGERATOR
Model DSE25JSHECSS
Near Manor, TX 78653
Matthew
Job Details: 10/14/2021
Arrived on site for refrigerator not cooling in both sections. Compressor kicked on shortly after arrival and sounded really noisy. Access compressor compartment for inspection. Compressor was extremely hot to the touch running at 5amps And then cutting out. Unit had been previously worked on by a different company. Noticed that. sealed system job was done incorrectly. Access valve suction and discharge line were switched causing incorrect flow and operation of unit. Called warranty company for documentation. Took pics and documented.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Austin, TX 78751
Wesley
Job Details: 10/14/2021
Arrived onsite and tested unit for leaking and found hoses not installed correctly. Corrected hose leak issue and tested for further leaks. All checks good. Not leaking at time of service. Advised customer on repair.
We serviced a
MAYTAG FREEZER
Model MZF34X16DW01
Near Pflugerville, TX 78660
Wesley
Job Details: 10/14/2021
"Arrived onsite and found unit operating with freezing over evap. Was able to force defrost. Advised cuetomer that control was not activating defrost frequently enough to manage frost,
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Pflugerville, TX 78660
Wesley
Job Details: 10/14/2021
"Arrived onsite for not drying well, and determined customer was not using rinse aid and unit heater is working as designed with no error codes. Instructed customer on design and best use and care principles."
We serviced a
AMANA REFRIGERATOR
Model ACD2234HRS
Near Lakeway, TX 78734
Brandon
Job Details: 10/14/2021
"Arrived on site for customer complaint of unit dripping out of dispenser, I replaced valve, tested good."
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC6FS1
Near Dripping Springs, TX 78620
Robert
Job Details: 10/14/2021
Arrived on call for complaint of noise. Found the housing need to be adjusted. After installation test operation.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Niederwald, TX 78640
Leonardo
Job Details: 10/14/2021
"Arrived on site to test unit for random malfunction, tested unit found recent software update was not done, did system reset, did not fix issue, per service bulletin, unit needs software updates,
We serviced a
KITCHENAID RANGE
Model KDRS483VSS00
Near New Braunfels, TX 78130
Noah D
Job Details: 10/14/2021
"Arrived on site to inspect unit for not heating normally, upon inspection found the unit was heating with broil element but not the lower one. Ordering hidden element. Office to reschedule ; ordrng 1 W10115995 (Element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near Niederwald, TX 78640
Leonardo
Job Details: 10/14/2021
Arrived on site to test unit for unit not getting water. Found water turned on and float checked good. Pulled unit out and found water line pinched not allowing water in. Secured water line correctly test unit and unit test good job complete. No leaks present at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78725
Luis
Job Details: 10/14/2021
"Arrived on site for freezing in fresh food. Found temp set at 39? and multiple items frozen,replaced diffuser control and wall thermistor"
We serviced a
KENMORE DISHWASHER
Model 665.13543N412
Near Austin, TX 78750
David Z
Job Details: 10/14/2021
"Arrived on site to install sump and motor assembly to resolve leaking diverter issue. Installed new sump and retested unit. Verified unit is working as designed, no water leaks found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78726
David S
Job Details: 10/14/2021
Arrived on site for refrigerator not making ice. Inspected unit and work area. Upon inspection of the unit found that the freezer door harness had a brake in it causing the ice maker issue. Need new door to fix issue. Ordering 1 freezer door lw11037733. Office to reschedule when we have eta on part. ; ordrng 1 LW11037733 (Freezer door)
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Andice, TX 78628
Cliff
Job Details: 10/14/2021
Arrived on site to diagnose a dryer that is making unusual noise. Found blower housing out of alignment and reset it to proper position. All is working properly at this time. M
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB00
Near Pflugerville, TX 78660
Wesley
Job Details: 10/14/2021
"Arrived onsite and found control failure symptoms of erratic over cooling and under cooling, Reset unit control
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Jarrell, TX 76537
Tali W
Job Details: 10/14/2021
On site for dryer not operating. Found 240v at outlet and to terminal block. Found door switch plastic button broken off causing unit to not start. Ordering door switch. Office to reschedule. ; ordrng 1 WPW10237959 (Door switch)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78749
Kevin
Job Details: 10/14/2021
"Arrived on site and inspected washer and found drain pump is not removing water but it is receiving power and running. While changing drain pump also found Gearcase is beginning to leak oil. After replacing drain pump it is working properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78626
Lou
Job Details: 10/14/2021
"Arrived on site to inspect washer noises. Upon further inspection, the customer described the noise as a loud grinding noise. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I manually tested the drain pump, spin & agitate and the customer did not identify the noise. I tilted the unit back and removed the cam assembly and actuator and found the cam spring too short causing the cam and pulley to grind against each other. Also, the actuator is the new design that has been causing issues with spin/agitate. I removed and replaced the cam assembly and the actuator (from job 316667) and calibrated the unit. Retested and the unit is operating as designed. No,water leaks observed during service, job completed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611PFEA
Near Georgetown, TX 78626
Lou
Job Details: 10/14/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=11 degrees & RC=34 degrees. I found the food items on the top shelf were frozen. Customer advised that the damper had been replaced recently. I removed the control cover and found the damper damaged as the damper door fell out onto the top shelf. I attempted to repair the damper, but was unable to. I replaced the damper and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Kayman
Job Details: 10/14/2021
Arrived onsite for dishwasher with door rubbing on one side. Upon arrival I confirmed the complaint. I adjusted the leveling feet slightly so that the door no longer rubs. I tested the unit in diagnostics to ensure it is working properly with correct installation. The unit ran through as designed. No leaks detected during time of service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78704
Jacob
Job Details: 10/14/2021
Arrived onsite for the bottom left of the unit making a creeping noise ever time the right door is opened. Tested the door and heard creeping noise coming from the bottom left. Ordered grease to use when replacing the cam. Spoke with PR to help diagnose. Office to reschedule ; ordrng 1 WP542638 (grease)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, TX 78724
Matthew
Job Details: 10/14/2021
Arrived onsite for washer not advancing through cycle. Upon arrival plugged unit in and drain motor kicked on. Canceled cycle and put into diagnostics. Found error code for long/no fill. Tested valves and valves are functioning properly. Ran auto test and all passed. Reset and calibrated for customer. With valve working could potentially be a control issue not sensing accurate water level. Customer will monitor. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED9620HC0
Near Buda, TX 78610
Robert
Job Details: 10/14/2021
Arrived on call for complaint of error code F6E2. Found the connections all good ordered both control and HMI.; ordrng 1 W11419219 (Control) and 1 W11408171 (Hmi)
We serviced a
GE WASHER
Model GTW460ASJ7WW
Near Austin, TX 78724
Matthew
Job Details: 10/14/2021
Updated model number. Arrived onsite for washer leaking from top. Upon arrival found no evidence of leaks. Ran load to test and unit is functioning properly. Customer stated at the end of the cycle water would drip from the water valve assembly into the tub. Customer stated it?s intermittent. During inspection found no evidence of weeping valve. Customer will monitor. No leaks present at this time. Job complete
We serviced a
IKEA OVEN
Model IGS505DS1
Near Austin, TX 78751
Wesley
Job Details: 10/14/2021
"Arrived onsite and tested unit for unusual gas smell/leak and certified that unit is not leaking nor leaking while bake is in use. Addressed the reasons for the smell in question having to do with the way the natural gas burns off. Ordering caps and burner heads to correct intermittent ignition problems. Office to reschedule. ; ordrng 1 WPW10183375 (Caps) and 2 WPW10515455 (Lf, RF)s and 1 WPW10515454 (Burner) and 1 WPW10515453 (Burner)"
We serviced a
IKEA REFRIGERATOR
Model ISC21CNEDS00
Near Austin, TX 78751
Wesley
Job Details: 10/14/2021
Arrived onsite and found failing door switch. Replaced door switch. Unit is now operating operating as designed. All checks good.
We serviced a
IKEA MICROWAVE
Model IMH172FS0
Near Austin, TX 78751
Wesley
Job Details: 10/14/2021
Arrived onsite and found failed light circuit limiter. Ordering replacement control to repair. All else checks good. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near New Braunfels, TX 78132
Noah D
Job Details: 10/14/2021
"Arrived on site to inspect unit for not filling with water, upon inspection found neither side of valve working, took off water lines and found metallic debris in valves, customer had utility crews in her yard recently doing water projects. Multiple issues have arisen due to this project. Replaced valve after thoroughly blow out lines. Instructed customer to have plumber check water in whole house. Complete"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS06
Near Elgin, TX 78621
Matthew
Job Details: 10/14/2021
Arrived onsite for microwave not venting properly. Upon inspection found fan not positioned for duct ventilation and dampener faulty. Adjusted fan motor and replaced dampener. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Austin, TX 78724
Jacob
Job Details: 10/14/2021
Arrived onsite to replace control order by the previous tech. Replaced part. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78744
Kevin
Job Details: 10/14/2021
"Arrived on site and inspected refrigerator and found Freezer is frosted over. previous technician did not install the parts ordered to address defrost issue last visit. They will need to be replaced. need thermistor, control board,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Georgetown, TX 78626
Jonathan S
Job Details: 10/14/2021
"Arrived on site for refrigerator having ice buildup in FC. Customer stated that she unplugged unit 4 days ago to thaw out and unit has been working every since. Inspected unit and work area. Inspected FC door seal. Performed diagnostics mode and tested defrost circuit and found closed circuit. Monitored defrost operation and found heater energizing. Removed unit from adaptive defrost to force defrost. Informed customer on service performed and operation. Also asked if failure reoccurs to leave in state of failure. All tested good, no water leaks detected.
We serviced a
KENMORE WASHER
Model 110.264225
Near Austin, TX 78745
Kevin
Job Details: 10/14/2021
"Arrived on site and inspected washer and found no incoming power. Sent pictures to KB/AHS. Used an extension cord to plug washer in to another outlet and confirmed it is operating normally. Send videos to KB/AHSF washer working, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Pflugerville, TX 78660
Wesley
Job Details: 10/14/2021
Arrived onsite and found unit unit motor failure. Replaced motor and repair kit to correct issue with unit. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/14/2021
Arrived on site to install previously diagnosed part. Used steamer to remove ice block formed around ice maker. Didnt find any obstructions in blue funnel where water enters the mold. Cleared out water tube of ice build up. Gained access to valve and removed valve and installed new valve. Installed new ice maker and powered up fridge. Ice maker immediately called for water. No water came out of ice maker mold. No water splashed outside of the funnel. No leaks detected from freezer ice maker. Let customer know to dump any ice this evening its produced. After that the ice will be safe to use for drinks. Job completed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Killeen, TX 76549
Al
Job Details: 10/14/2021
Arrived on site and inspected top light in ff compartment not working. Customer advised me it was the led control board from his research. I looked in the freezer compartment and the freezer module was also off. I replaced the module and unit lights came on and worked as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Austin, TX 78738
Robert
Job Details: 10/14/2021
Arrived on call for complaint of not starting cycle. Found glass in pump. Remove glass and test.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/14/2021
"Arrived on site for ERROR CODE Close Lid. Found lid latch laying in the basket. Inspected lid latch and found small brackets that secure it to the bezel had snapped off. Inspected bezel and found bezel clips were also broken. Customer stated the washer takes a very long time to wash. Ran component activation and cold water was trickling in and hot water wasnt coming in at all. Removed lid latch and installed new lid latch. Ordering bezel and valve to return and complete the repair. Explained to customer the current bezel is currently holding the new lid latch, but will need replacement to ensure it holds the new lid latch in place permanently. Asked her to gently open and close the lid until we can return with new bezel and valve. The washer will continue to run for long periods until we can replace the valve. ; ordrng 1 W11545554 (Bezel lid latch) and 1 W11165546 (Valve)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Leander, TX 78641
Tommy
Job Details: 10/14/2021
Arrived onsite for oven not operating. Upon arrival found fuse had poppped due to recent storm causing power Outage. Unit is now operating as designed. Job Completed.
We serviced a
KENMORE DRYER
Model 110.798328
Near Austin, TX 78749
Kevin
Job Details: 10/14/2021
"Arrived on site and inspected dryer and checked all connections and sent videos to PR cannot find any gas leaking. there is no issue with dryer, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Spicewood, TX 78669
Brandon
Job Details: 10/14/2021
"Arrived on site to replace gearcase and washplate, I was unable to break free the gearcase from the basket, would need both inner and outer tubs, gearcase, and washplate
We serviced a
HOTPOINT DRYER
Model DLB1550RALWH
Near Georgetown, TX 78626
Jonathan S
Job Details: 10/14/2021
Arrived on site for dryer making a squeaky noise. Inspected unit and work area. Found abnormal slack between the drum and bearing. Customer brought in bearing shaft cover and stated she found on floor wp and was not sure if it went to dryer. Disassembled unit and found shaft had came off durning repair. Reinstalled cover and added high temp grease to bearing. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ03
Near Jarrell, TX 76537
Tali W
Job Details: 10/14/2021
"On site for fridge producing thin ice. Customer stated that the ice cubes would be thin/hollow, ice clumping together, and the water dispenser has low flow. She said it has been like that since purchased. Confirmed complaint. Removed filter and dispenser had proper flow. Replaced filter. Dispenser now has proper water flow. Found ice maker had been splashing water causing ice build up trailing down back cover due to low water pressure. Removed ice build up where water enters IM and cleared fill tube. IM completed harvest and filled to proper height. Tested ice door for clumping issue. Found ice door not sealing properly allowing air leak. Ordering ice door assy. Office to reschedule. ; ordrng 1 W11423787 (Ice door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Cedar Park, TX 78613
Kayman
Job Details: 10/14/2021
"Arrived onsite for refrigerator not dispensing water or making ice. Upon arrival I found the RC=37 FC=4 I tested the dispenser and it is working as designed at this time the ice bin is also full. The customer states the issue is intermittent. I inspected ge unit for air infiltration but found none. The ice maker cycled and filled while onsite. I could not find any gaps in the gaskets. I ran diagnostics and checked thermistors and fans, all showed pass. I checked incoming water pressure from the wall and it does not seem to be an issue at this time. I advised the customer to remove the filter if the issue returns and see if that improves flow from the dispenser. No repairs needed at this time the unit is working as designed and no leaks detected during time if service. Job complete."
We serviced a
IKEA RANGE
Model ISG650WS01
Near Austin, TX 78753
Taylor M
Job Details: 10/14/2021
"Arrived on site to diagnose range with the oven not operating properly
We serviced a
WHIRLPOOL DRYER
Model WED9470WW1
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/14/2021
Arrived on site to diagnose a dryer that is not always drying properly. Tested all parts and components and couldn't find any failures at this time. Advised customer that without duplicating a issue an accurate diagnosis is not possible.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78728
Taylor M
Job Details: 10/14/2021
"Arrived on site to diagnose washer that the spin cycle is not operating properly, upon arriving I gained access to the service diagnostics and found that the unit has only one fault code for overloading, I ran the unit in service diagnostics and found the unit is operating properly as designed. I found that the floor that the unit is on is not level and that the unit is not level causing out of balance loads, the customer will have to shim the side thats not level underneath the feet of the right side to prevent further issues with the cycles. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78723
Luis
Job Details: 10/14/2021
"Arrived on site for freezer door issues. Diagnosed gears not installed correctly to glides,removed door and basket installed gears correctly to slide,tested door operation unit working as designed."